BlackBerry RDA70UW Handheld Blackberry® with GSM/ EDGE 850/1900, WCDMA/HSDPA II/V, 802.11/b/g/n, Bluetooth and GPS User Manual BlackBerry Curve 9300 Smartphone 5 0 Help

BlackBerry Limited Handheld Blackberry® with GSM/ EDGE 850/1900, WCDMA/HSDPA II/V, 802.11/b/g/n, Bluetooth and GPS BlackBerry Curve 9300 Smartphone 5 0 Help

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User Manual I

BlackBerry Curve 9300 Smartphone

Version: 5.0

Help

SWDT643442-643442-0408035927-001

Contents

Welcome to BlackBerry!............................................................................................................................................................................................................................ 9

Feature availability..................................................................................................................................................................................................................................... 9

Find more information............................................................................................................................................................................................................................... 10

Start using your device.............................................................................................................................................................................................................................. 10

Navigation and typing............................................................................................................................................................................................................................... 11

BlackBerry basics....................................................................................................................................................................................................................................... 11

Troubleshooting basics.............................................................................................................................................................................................................................. 14

Shortcuts..................................................................................................................................................................................................................................................... 18

BlackBerry basics shortcuts...................................................................................................................................................................................................................... 18

Phone shortcuts.......................................................................................................................................................................................................................................... 18

Typing shortcuts......................................................................................................................................................................................................................................... 19

File and attachment shortcuts.................................................................................................................................................................................................................. 19

Media shortcuts.......................................................................................................................................................................................................................................... 20

Browser shortcuts....................................................................................................................................................................................................................................... 20

Calendar shortcuts..................................................................................................................................................................................................................................... 21

Search shortcuts......................................................................................................................................................................................................................................... 22

Map shortcuts............................................................................................................................................................................................................................................. 22

Troubleshooting for shortcuts................................................................................................................................................................................................................... 22

Phone........................................................................................................................................................................................................................................................... 23

Phone basics............................................................................................................................................................................................................................................... 23

Emergency calls.......................................................................................................................................................................................................................................... 25

Volume......................................................................................................................................................................................................................................................... 26

Voice mail.................................................................................................................................................................................................................................................... 27

Speed dial.................................................................................................................................................................................................................................................... 28

Conference calls......................................................................................................................................................................................................................................... 28

Call logs....................................................................................................................................................................................................................................................... 30

Call waiting................................................................................................................................................................................................................................................. 32

Call forwarding........................................................................................................................................................................................................................................... 32

Call blocking............................................................................................................................................................................................................................................... 34

Fixed dialing................................................................................................................................................................................................................................................ 35

Smart dialing.............................................................................................................................................................................................................................................. 36

TTY support................................................................................................................................................................................................................................................. 37

Multiple phone numbers........................................................................................................................................................................................................................... 38

Phone options............................................................................................................................................................................................................................................. 39

Troubleshooting the phone....................................................................................................................................................................................................................... 40

Voice commands........................................................................................................................................................................................................................................ 43

Perform an action using a voice command............................................................................................................................................................................................. 43

Available voice commands........................................................................................................................................................................................................................ 43

Change the language for voice commands............................................................................................................................................................................................ 44

Turn off choice lists for voice commands................................................................................................................................................................................................ 44

Change the options for voice prompts.................................................................................................................................................................................................... 44

Improve voice recognition......................................................................................................................................................................................................................... 45

Troubleshooting voice dialing................................................................................................................................................................................................................... 45

Messages..................................................................................................................................................................................................................................................... 46

Message basics........................................................................................................................................................................................................................................... 46

Email messages.......................................................................................................................................................................................................................................... 51

PIN messages............................................................................................................................................................................................................................................. 61

SMS text messages.................................................................................................................................................................................................................................... 62

MMS messages........................................................................................................................................................................................................................................... 66

Message list options.................................................................................................................................................................................................................................. 70

S/MIME-protected messages................................................................................................................................................................................................................... 74

IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 80

PGP protected messages.......................................................................................................................................................................................................................... 81

Troubleshooting messages........................................................................................................................................................................................................................ 87

Files and attachments............................................................................................................................................................................................................................... 92

File and attachment basics....................................................................................................................................................................................................................... 92

Managing files and attachments............................................................................................................................................................................................................. 95

Documents.................................................................................................................................................................................................................................................. 96

Spreadsheets.............................................................................................................................................................................................................................................. 97

Media files................................................................................................................................................................................................................................................... 98

Presentations.............................................................................................................................................................................................................................................. 98

vCard contact attachments....................................................................................................................................................................................................................... 99

Troubleshooting attachments................................................................................................................................................................................................................... 100

Media........................................................................................................................................................................................................................................................... 101

Audio and video files................................................................................................................................................................................................................................. 101

Video recorder............................................................................................................................................................................................................................................ 107

Camera........................................................................................................................................................................................................................................................ 108

Pictures........................................................................................................................................................................................................................................................ 110

Managing media files................................................................................................................................................................................................................................ 112

Memory and media cards.......................................................................................................................................................................................................................... 114

Transferring and downloading media files............................................................................................................................................................................................. 117

Troubleshooting media.............................................................................................................................................................................................................................. 123

Browser........................................................................................................................................................................................................................................................ 125

Browser basics............................................................................................................................................................................................................................................ 125

Browser bookmarks.................................................................................................................................................................................................................................... 128

Web feeds.................................................................................................................................................................................................................................................... 131

Browser options.......................................................................................................................................................................................................................................... 132

Browser security......................................................................................................................................................................................................................................... 136

Browser push.............................................................................................................................................................................................................................................. 139

Troubleshooting the browser.................................................................................................................................................................................................................... 140

Date, time, and alarm................................................................................................................................................................................................................................ 141

Set the date and time manually............................................................................................................................................................................................................... 141

Get the date and time from the wireless network automatically......................................................................................................................................................... 141

Change what appears on the display when your device is charging................................................................................................................................................... 141

Change the clock face............................................................................................................................................................................................................................... 142

Display a second time zone...................................................................................................................................................................................................................... 142

Turn on bedside clock mode..................................................................................................................................................................................................................... 142

Set options for bedside clock mode......................................................................................................................................................................................................... 142

Turn on the alarm....................................................................................................................................................................................................................................... 143

Silence the alarm....................................................................................................................................................................................................................................... 143

Change alarm notification options.......................................................................................................................................................................................................... 143

Use the stopwatch..................................................................................................................................................................................................................................... 144

Set the timer............................................................................................................................................................................................................................................... 144

Change timer notification options........................................................................................................................................................................................................... 144

Troubleshooting date, time and alarm..................................................................................................................................................................................................... 145

Personal organizer..................................................................................................................................................................................................................................... 146

Contacts...................................................................................................................................................................................................................................................... 146

Calendar...................................................................................................................................................................................................................................................... 153

Tasks............................................................................................................................................................................................................................................................ 164

Memos......................................................................................................................................................................................................................................................... 167

Categories................................................................................................................................................................................................................................................... 169

Calculator.................................................................................................................................................................................................................................................... 170

Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 172

Ring tones, sounds, and alerts basics...................................................................................................................................................................................................... 172

LED notification.......................................................................................................................................................................................................................................... 175

Troubleshooting ring tones, sounds, and alerts...................................................................................................................................................................................... 176

Typing.......................................................................................................................................................................................................................................................... 177

Typing basics.............................................................................................................................................................................................................................................. 177

Typing input methods................................................................................................................................................................................................................................ 178

Typing options............................................................................................................................................................................................................................................ 179

Spelling checker......................................................................................................................................................................................................................................... 180

Custom dictionary...................................................................................................................................................................................................................................... 182

AutoText...................................................................................................................................................................................................................................................... 184

Troubleshooting typing............................................................................................................................................................................................................................. 186

Language..................................................................................................................................................................................................................................................... 187

Change the display language................................................................................................................................................................................................................... 187

Add a display language............................................................................................................................................................................................................................. 187

Delete a display language......................................................................................................................................................................................................................... 187

About typing input languages.................................................................................................................................................................................................................. 187

Change the typing input language.......................................................................................................................................................................................................... 187

Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 188

Change the shortcut for switching typing input languages................................................................................................................................................................. 188

Turn off the shortcut for switching typing input languages................................................................................................................................................................. 188

Change the display options for contacts................................................................................................................................................................................................. 189

Troubleshooting language........................................................................................................................................................................................................................ 189

Display and keyboard................................................................................................................................................................................................................................ 190

Backlighting................................................................................................................................................................................................................................................ 190

Display options........................................................................................................................................................................................................................................... 190

Keyboard..................................................................................................................................................................................................................................................... 193

Themes........................................................................................................................................................................................................................................................ 194

Troubleshooting display............................................................................................................................................................................................................................ 195

Search.......................................................................................................................................................................................................................................................... 196

Messages, attachments, and web pages................................................................................................................................................................................................. 196

Organizer data........................................................................................................................................................................................................................................... 199

Synchronization.......................................................................................................................................................................................................................................... 201

About synchronization............................................................................................................................................................................................................................... 201

Reconcile email messages over the wireless network........................................................................................................................................................................... 201

Delete email messages over the wireless network................................................................................................................................................................................ 201

Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 202

Synchronize organizer data over the wireless network......................................................................................................................................................................... 202

About synchronization conflicts............................................................................................................................................................................................................... 202

Manage email reconciliation conflicts..................................................................................................................................................................................................... 203

Manage data synchronization conflicts................................................................................................................................................................................................... 203

About backing up and restoring device data.......................................................................................................................................................................................... 203

Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 203

Delete device data, third-party applications, or media card files........................................................................................................................................................ 204

Empty the deleted items folder on your computer from your device................................................................................................................................................... 204

Troubleshooting synchronization............................................................................................................................................................................................................. 204

Bluetooth technology................................................................................................................................................................................................................................ 206

Bluetooth technology basics..................................................................................................................................................................................................................... 206

Bluetooth technology options................................................................................................................................................................................................................... 209

Troubleshooting Bluetooth technology................................................................................................................................................................................................... 212

GPS technology.......................................................................................................................................................................................................................................... 214

About GPS technology.............................................................................................................................................................................................................................. 214

Get your GPS location............................................................................................................................................................................................................................... 214

Turn off location aiding............................................................................................................................................................................................................................. 214

Prevent others from tracking your location............................................................................................................................................................................................ 215

Troubleshooting GPS technology............................................................................................................................................................................................................. 215

Maps............................................................................................................................................................................................................................................................ 216

Map basics.................................................................................................................................................................................................................................................. 216

Navigation................................................................................................................................................................................................................................................... 218

Maps bookmarks........................................................................................................................................................................................................................................ 219

Map options................................................................................................................................................................................................................................................ 220

Troubleshooting maps............................................................................................................................................................................................................................... 222

Applications................................................................................................................................................................................................................................................ 224

About multitasking..................................................................................................................................................................................................................................... 224

Keep an application running and switch to another application......................................................................................................................................................... 224

Keep an application running and return to the Home screen.............................................................................................................................................................. 224

Close an application so that it is not running......................................................................................................................................................................................... 225

About adding applications........................................................................................................................................................................................................................ 225

About instant messaging applications.................................................................................................................................................................................................... 225

About social networking applications...................................................................................................................................................................................................... 226

Add, update, or return to the previous version of an application using the application center....................................................................................................... 226

Add an application..................................................................................................................................................................................................................................... 226

View properties for an application........................................................................................................................................................................................................... 226

Delete a third-party application............................................................................................................................................................................................................... 227

Receive a device password prompt before you add an application..................................................................................................................................................... 227

View the size of an application database................................................................................................................................................................................................ 227

Check for application updates.................................................................................................................................................................................................................. 227

Troubleshooting applications................................................................................................................................................................................................................... 228

BlackBerry Device Software...................................................................................................................................................................................................................... 229

About updating the BlackBerry Device Software................................................................................................................................................................................... 229

Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 229

Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 230

Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 230

Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 230

About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 230

Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 231

Troubleshooting BlackBerry Device Software......................................................................................................................................................................................... 231

Wireless network coverage....................................................................................................................................................................................................................... 233

Turn on the connection to the wireless network.................................................................................................................................................................................... 233

Turn off the connection to the wireless network.................................................................................................................................................................................... 233

Turn on or turn off data service or set roaming options........................................................................................................................................................................ 233

Wireless networks that your device connects to.................................................................................................................................................................................... 234

Turn on LED notification for wireless coverage...................................................................................................................................................................................... 234

Check the status of network connections and services......................................................................................................................................................................... 234

Roaming...................................................................................................................................................................................................................................................... 234

Preferred wireless network list................................................................................................................................................................................................................. 236

Troubleshooting wireless network coverage........................................................................................................................................................................................... 237

Wi-Fi technology........................................................................................................................................................................................................................................ 239

About connecting to a Wi-Fi network...................................................................................................................................................................................................... 239

Turn on Wi-Fi technology.......................................................................................................................................................................................................................... 239

Connect to a Wi-Fi network...................................................................................................................................................................................................................... 239

Connect to a Wi-Fi network using the Push Button Setup method..................................................................................................................................................... 240

Connect to a Wi-Fi network using the PIN method............................................................................................................................................................................... 240

About Wi-Fi profiles................................................................................................................................................................................................................................... 241

Change the order of Wi-Fi profiles........................................................................................................................................................................................................... 241

Delete a Wi-Fi profile................................................................................................................................................................................................................................. 241

Prevent your device from connecting to a Wi-Fi network..................................................................................................................................................................... 242

Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually................................................................................................. 242

Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 242

UMA connection settings......................................................................................................................................................................................................................... 245

Wi-Fi technology troubleshooting............................................................................................................................................................................................................ 246

Power, battery, and memory..................................................................................................................................................................................................................... 247

Turn off your device................................................................................................................................................................................................................................... 247

Set your device to turn on and turn off automatically........................................................................................................................................................................... 247

Reset the device......................................................................................................................................................................................................................................... 247

Check the battery power level.................................................................................................................................................................................................................. 247

Extend battery life...................................................................................................................................................................................................................................... 247

Format the device memory or a media card........................................................................................................................................................................................... 248

View the amount of available memory.................................................................................................................................................................................................... 248

Best practice: Conserving memory on your device................................................................................................................................................................................ 248

The application memory on my device is low......................................................................................................................................................................................... 249

SIM card...................................................................................................................................................................................................................................................... 250

About the SIM card phone book............................................................................................................................................................................................................... 250

Add a contact to your SIM card................................................................................................................................................................................................................ 250

Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 250

Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 250

Change a SIM card contact...................................................................................................................................................................................................................... 251

Delete a SIM card contact........................................................................................................................................................................................................................ 251

Store SMS text messages on your SIM card........................................................................................................................................................................................... 251

About SIM card security............................................................................................................................................................................................................................ 252

Protect your SIM card with a PIN code................................................................................................................................................................................................... 252

Change the SIM card PIN code................................................................................................................................................................................................................ 252

Change the display name for a phone number...................................................................................................................................................................................... 252

Security........................................................................................................................................................................................................................................................ 253

Security basics............................................................................................................................................................................................................................................ 253

Password keeper........................................................................................................................................................................................................................................ 254

Encryption................................................................................................................................................................................................................................................... 257

Memory cleaning........................................................................................................................................................................................................................................ 260

Certificates.................................................................................................................................................................................................................................................. 261

PGP keys..................................................................................................................................................................................................................................................... 269

Certificate servers...................................................................................................................................................................................................................................... 275

Key stores.................................................................................................................................................................................................................................................... 277

Smart cards................................................................................................................................................................................................................................................. 280

Software tokens.......................................................................................................................................................................................................................................... 284

VPN settings............................................................................................................................................................................................................................................... 284

About security self-tests............................................................................................................................................................................................................................ 286

Verify security software............................................................................................................................................................................................................................. 286

Third-party application control................................................................................................................................................................................................................ 286

Troubleshooting security........................................................................................................................................................................................................................... 290

Service books and diagnostic reports...................................................................................................................................................................................................... 291

Service books.............................................................................................................................................................................................................................................. 291

Diagnostic reports...................................................................................................................................................................................................................................... 292

Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 294

Accessibility options.................................................................................................................................................................................................................................. 296

About accessibility options....................................................................................................................................................................................................................... 296

Change the display font............................................................................................................................................................................................................................ 296

Use reverse contrast for the screen display............................................................................................................................................................................................ 296

Use grayscale for the screen display....................................................................................................................................................................................................... 296

Set the number of icons that appear on the Home screen................................................................................................................................................................... 297

Turn on event sounds................................................................................................................................................................................................................................ 297

Assign ring tones and alerts to a contact................................................................................................................................................................................................ 297

Voice dialing............................................................................................................................................................................................................................................... 298

Predictive input method............................................................................................................................................................................................................................ 299

BrickBreaker................................................................................................................................................................................................................................................ 300

About BrickBreaker.................................................................................................................................................................................................................................... 300

BrickBreaker capsules................................................................................................................................................................................................................................ 300

BrickBreaker scoring.................................................................................................................................................................................................................................. 301

Play BrickBreaker....................................................................................................................................................................................................................................... 301

Adjust the volume...................................................................................................................................................................................................................................... 301

Set the paddle speed................................................................................................................................................................................................................................. 301

Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 302

Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 302

Word Mole game........................................................................................................................................................................................................................................ 303

Word Mole game basics............................................................................................................................................................................................................................. 303

Single-player games.................................................................................................................................................................................................................................. 304

Multiplayer games..................................................................................................................................................................................................................................... 305

Troubleshooting Word Mole...................................................................................................................................................................................................................... 306

Glossary....................................................................................................................................................................................................................................................... 308

Legal notice................................................................................................................................................................................................................................................. 313

Welcome to BlackBerry!

This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the

Home screen of your device, or by pressing the Menu key and clicking Help in most applications.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not

inclusive of every feature that might or might not be available on your device.

Device model

Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device

model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

Wireless service plan

A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS

messages.

A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email

messages and PIN messages.

For more information, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive

email messages, use third-party instant messaging applications, and use certain browser configurations.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®

Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your

administrator might set options that determine the features and settings that are available on your device.

Wireless service provider

Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's

offerings. For more information, contact your wireless service provider.

Wireless network

The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service

provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such

as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Related topics

Wireless networks that your device connects to, 234

BlackBerry Device Software, 229

Help Welcome to BlackBerry!

Find more information

•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in

an application menu.

•www.discoverblackberry.com: Find software, applications, and accessories for your device.

•Your wireless service provider web site: Find information about your wireless network or wireless service plan.

•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.

88/2003).

Start using your device

Complete the setup wizard

The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up

wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that

you turn on your device.

1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.

2. Complete the instructions on the screen.

Set up an email address

To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with

an enterprise activation password.

1. On the Home screen or in a folder, click the Setup Wizard icon.

2. On the email setup screen, select one of the following options:

•I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate

your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail®

email account) or to create a new email address for your device. To use a social networking application on your device, you must use

this option to associate your device with the email address that you use to receive social networking notifications. If this option does

not appear, contact your wireless service provider.

•I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate

users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator

has provided you with an enterprise activation password.

3. Click Next.

4. Complete the instructions on the screen.

Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the

Home screen, click the Messages icon.

Help Welcome to BlackBerry!

Navigation and typing

About the Menu key and Escape key

The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.

Key Actions

Menu key • view more applications on the Home screen

• open the menu in an application

• select a highlighted menu item

Escape key • move back a screen

• close a menu

Move around the screen

• To move the cursor in any direction and highlight items, slide your finger on the trackpad.

• To select an item or open a link, click (press) the trackpad.

• To change the value in a field, click a field. Click a value.

• To return to the Home screen, when you are not on a call, press the End key.

BlackBerry basics

Make a call

1. From the Home screen or in the phone application, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

2. Press the Send key.

To end the call, press the End key.

Related topics

Add a pause or a wait to a phone number, 147

Available voice commands, 43

Help Welcome to BlackBerry!

Change your ring tone

1. On the Home screen, click the Sounds icon.

2. Click Set Ring Tones/Alerts.

3. Click the application or item that you want to change.

4. Perform one of the following actions:

• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.

•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click

a ring tone.

5. Press the Menu key.

6. Click Save.

Send an email message

1. On the Home screen, click the Messages icon.

2. Press the key.

3. Click Compose Email.

4. In the To field, type an email address or a contact name.

5. Type a message.

6. Press the key.

7. Click Send.

Related topics

Search for contacts in your organization's address book, 147

Mailing lists, 149

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1. On the Home screen, click the Messages icon.

2. Press the key.

3. Click Compose SMS.

4. In the To field, perform one of the following actions:

• Type an SMS phone number (include the country code and area code).

• Type a contact name.

• Type part of a contact name. Click a contact.

• If your device is connected to a CDMA network, you can type an email address.

5. Type a message.

6. Press the key.

7. Click Send.

Related topics

Mailing lists, 149

Help Welcome to BlackBerry!

Add a contact

1. On the Home screen, click the Contacts icon.

2. Click New Contact.

3. Type the contact information.

4. Press the key.

5. Click Save.

Schedule an appointment

1. On the Home screen, click the Calendar icon.

2. Press the key.

3. Click New.

4. Type the appointment information.

5. If the appointment recurs, change the Recurrence field.

6. Press the key.

7. Click Save.

Related topics

Turn off your device, 247

Take a picture

1. On the Home screen, click the Camera icon.

2. Press the Right Convenience key all the way down.

Related topics

Record a video, 13

Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry® device.

1. On the Home screen, click the Media icon.

2. Click the Video Camera icon.

3. To start recording, click the record icon.

4. To pause recording, click the pause icon.

Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.

Related topics

Play a media file, 101

Take a picture, 13

Help Welcome to BlackBerry!

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the

charges associated with using each browser, contact your wireless service provider.

1. On the Home screen, click the Browser icon.

2. Perform one of the following actions:

• If a web address field appears on the screen, type a web address.

• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.

3. Press the Enter key.

Turn on the alarm

1. In the clock, press the Menu key.

2. Click Set Alarm.

3. On the trackpad, slide your finger up or down to select On or Weekdays. Slide your finger to highlight On or Weekdays.

4. Press the Escape key.

5. Click Save.

In the device status section of the Home screen, a clock indicator appears.

Pair with a Bluetooth enabled device

Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.

1. In the Bluetooth setup application, click Search or Listen.

2. If necessary, click a Bluetooth enabled device.

3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.

4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.

Troubleshooting basics

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list

or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

Help Welcome to BlackBerry!

• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your

phone number is set as your active phone number.

•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from

and receive calls to is set as your active phone number.

Related topics

Fixed dialing, 35

Call blocking, 34

Call forwarding, 32

Switch the active phone number, 39

I cannot set up an email address

Try performing the following actions:

• On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email

address information correctly. To view the password that you typed, select the Show Password check box.

• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email

account). For more information about supported email accounts, contact your wireless service provider.

• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®

Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup

application. For more information about switching devices, see the Learn More booklet that came with your device.

For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.

I am not receiving messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive

messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an

activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send

a service book to your device.

•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click

the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,

that you want to receive email messages from.

•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset

your device and connect to the Wi-Fi network or log in to the VPN again.

• Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn off the connection to the wireless network, 233

Help Welcome to BlackBerry!

About wireless coverage indicators, 235

Turn on or turn off data service or set roaming options, 233

Change an email message filter, 55

Forward messages from a specific email message folder to your device, 52

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should

send the messages when you return to a wireless coverage area.

• Verify that fixed dialing is turned off.

Related topics

Turn off the connection to the wireless network, 233

Fixed dialing, 35

I cannot save media files

Your BlackBerry® device memory or media card might not have enough available memory to store media files.

Try performing the following actions:

• If you are trying to save a media file to your device memory, delete old data or messages from your device.

• If you are trying to save a media file on your media card, delete old media files.

• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or

normal pictures.

• If possible, increase the maximum amount of memory available for pictures.

Related topics

Delete a media file or folder, 113

Delete a message, 51

I cannot play a media file on a web page

Your BlackBerry® device might not support the size or file format of the media file.

The battery is not charging

Depending on how you charge your BlackBerry® device, try performing the following actions:

• Verify that the USB cable is securely connected to your device and a USB port.

• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel

charger.

• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD

that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop

Software from www.blackberry.com.

Help Welcome to BlackBerry!

• Verify that your computer is not in standby, hibernate, or sleep mode.

• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.

Help Welcome to BlackBerry!

Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

BlackBerry basics shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To move the cursor, slide your finger on the trackpad.

• To move back a screen, press the Escape key.

• To return to the Home screen, when you are not on a call, press the End key.

• To view more applications on the Home screen, press the Menu key.

• To open a menu in an application to access options and available actions, press the Menu key.

• To move to a list item or menu item, type the first letter of the item.

• To select a highlighted menu item, press the Menu key.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

• To switch applications, press and hold the Menu key. Click an application.

• To switch between the active notification profile and the Vibrate notification profile, press and hold the Q key.

• To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.

• To check your voice mail, press and hold 1.

•To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the

right side of your device.

• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign

speed dial to.

• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

• To type a letter in a phone number field, press the Alt key and the letter key.

• To insert a plus sign (+) when typing a phone number, press the O key.

•To turn on the speakerphone during a call, press the Speakerphone key ( ) on the keyboard. To turn off the speakerphone during a call,

press the Speakerphone key again.

• If you are using a wireless headset, to stop listening to a call with the headset, press the Speakerphone key. To listen to a call using the

wireless headset again, press the Speakerphone key again.

Help Shortcuts

• If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the

Send key. Click your phone number at the top of the screen. Click a phone number.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To insert a period, press the Space key twice. The next letter is capitalized.

• To capitalize a letter, press and hold the letter key until the capitalized letter appears.

• To type the alternate character on a key, press the Alt key and the character key.

• To type an accented or special character, press and hold the letter key and slide your finger left or right on the trackpad. For example, to

type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

• To type a number in a number field, press a number key. You do not need to press the Alt key.

• To type a number in a text field, press and hold the Alt key and press the number key.

• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.

• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.

Insert symbols

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.

Work with text

• To highlight a line of text, press the Shift key and slide your finger up or down on the trackpad.

• To highlight text character by character, press and hold the Shift key and slide your finger left or right on the trackpad.

• To cancel a text selection, press the Escape key.

• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

• To copy highlighted text when typing, press the Alt key and click the trackpad.

• To paste highlighted text when typing, press the Shift key and click the trackpad.

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To search for text in a file or an attachment, press F.

• To move to the last cursor position after closing and reopening a file or an attachment, press G.

In a spreadsheet

• To move to a specific cell, press G.

• To view the content of a cell, press the Space key.

• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

Help Shortcuts

• To view columns or rows that are hidden by default, press H. To hide these columns or rows again, press H again.

In a presentation

• To switch presentation views, press M.

• To move to the next slide when viewing a presentation in slide view, press N.

• To move to the previous slide when viewing a presentation in slide view, press P.

•To move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view,

press G.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

• To pause an audio or video file, press the Play/Pause/Mute key on the top of your BlackBerry® device. To resume playing an audio or

video file, press the Play/Pause/Mute key again.

• If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press and hold the

Volume Up key on the right side of your device.

Pictures

To pan a picture, you must first be zoomed in.

• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

• To pan up in a picture, press 2.

• To pan down in a picture, press 8.

• To pan right in a picture, press 6.

• To pan left in a picture, press 4.

• To return to the center of a picture, press 5.

• To rotate a picture, press L.

• To fit a picture to the screen size, press 1.

Camera and video camera

• To zoom in to a subject before taking a picture, press the Volume Up key.

• To zoom out from a subject before taking a picture, press the Volume Down key.

• To take a picture, press the Right Convenience key.

• To change the flash mode for a picture, if available, or to turn on low-light mode for a video, press the Space key.

Browser shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Help Shortcuts

• To insert a period (.) in the web address field, press the Space key.

• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

• To stop loading a web page, press the Escape key.

• To close the browser, press and hold the Escape key.

On a web page

• To switch between Column view and Page view, press Z.

• To zoom in to a web page, press I.

• To zoom out from a web page, press O.

• To move to a specific web page, press G.

• To return to the home page, press H.

• To turn on support for JavaScript, press J.

• To open the bookmark list, press K.

• To add a bookmark, press A.

• To view a list of web pages that you have visited recently, press Y.

• To refresh a web page, press R.

• To view the web page address for a link, highlight a link. Press L.

• To view the web page address for a web page, press P.

• To follow a link, highlight or pause on the link. Press the Enter key.

• To hide the banner, press U. To view the banner, press U.

• To open the browser options, in the browser, press S.

Navigate a web page

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a web page, press T.

• To move to the bottom of a web page, press B.

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

• To schedule an appointment, press C.

• To change to Agenda view, press A.

• To change to Day view, press D.

• To change to Week view, press W.

• To change to Month view, press M.

• To move to the next day, week, or month, press the Space key.

• To move to the previous day, week, or month, press the Shift key and the Space key.

• To move to the current date, press T.

Help Shortcuts

• To move to a specific date, press G.

Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.

• To search for text in a message, press S.

• To search for text in a file or an attachment, press F.

• To search for text on a web page, press F.

• To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press F.

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To zoom in to a map, press I.

• To zoom out from a map, press O.

• To move to the next direction on a route, press N.

• To move to the previous direction on a route, press P.

• To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.

•To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information

at the bottom of a map, press the Space key again.

Troubleshooting for shortcuts

I cannot use a shortcut

Depending on the typing input language that you are using, some shortcuts might not be available.

Try changing the typing input language.

Related topics

Change the typing input language, 187

Help Shortcuts

Phone

Phone basics

Find your phone number

Perform one of the following actions:

• To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My

Number field at the top of the screen.

• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home

screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and

MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.

Related topics

About multiple phone numbers, 38

Make a call

1. From the Home screen or in the phone application, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

2. Press the Send key.

To end the call, press the End key.

Related topics

Add a pause or a wait to a phone number, 147

Available voice commands, 43

Answer a call

Press the Send key.

To end a call, press the End key.

Related topics

Change your ring tone, 12

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. During a call, press the Menu key.

2. Perform one of the following actions:

Help Phone

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the Menu key. Click Swap or Flash.

Change your ring tone

1. On the Home screen, click the Sounds icon.

2. Click Set Ring Tones/Alerts.

3. Click the application or item that you want to change.

4. Perform one of the following actions:

• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.

•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click

a ring tone.

5. Press the Menu key.

6. Click Save.

Mute a call

During a call, press the Play/Pause/Mute key on the top of your device.

To turn off mute, press the Play/Pause/Mute key again.

Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.

1. During a call, press the Menu key.

2. Click Hold.

To resume a call, press the Menu key. Click Resume.

Turn on the speakerphone

During a call, press the Speakerphone key ( ) on the keyboard.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the

Safety and Product Information booklet for your device.

To turn off the speakerphone, press the Speakerphone key again.

Related topics

Bluetooth technology, 206

Help Phone

Switch applications during a call

1. During a call, press the Menu key.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when your device is locked

To perform this task, you must turn on dialing from the Lock screen.

1. From the Lock screen, press the Menu key.

2. Click Place Call.

3. Perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Click a contact or phone number.

4. Press the Send key.

To end the call, press the End key.

Related topics

Turn on dialing from the Lock screen, 39

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device

model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your

BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless

network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the

connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network

automatically.

Help Phone

You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary

by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

Make an emergency call

Perform one of the following actions:

• If your keyboard or BlackBerry® device is unlocked, from the Home screen, press the Send key. Type the emergency number. Press

the Send key.

• If your keyboard is locked, type the emergency number. Press the Send key.

• If your device is locked, press the Menu key. Click Emergency Call. Click Yes.If your keyboard or device is locked or your device is in

standby mode, type the emergency number. Complete the instructions on the screen.

Volume

Adjust the volume

• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

• To decrease the volume, press the Volume Down key on the right side of your device.

•To mute the volume, press the Play/Pause/Mute key on the top of your device. To turn off mute, press the Play/Pause/Mute key again.

Related topics

Amplify the volume using the audio boost feature, 103

Improve sound quality for songs, 103

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Default Call Volume field.

6. Press the Menu key.

7. Click Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1. During a call, press the Menu key.

2. Click Enhance Call Audio.

Help Phone

3. Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Enhanced Audio.

5. Change the Phone Call Audio or Headset Call Audio fields.

6. Press the Menu key.

7. Click Save.

Voice mail

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should

be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information,

contact your wireless service provider.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Voice Mail.

5. Type a voice mail access number and a password.

6. Press the Menu key.

7. Click Save.

Help Phone

Speed dial

Set up speed dial for a contact

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click View Speed Dial List.

4. Click an unassigned key.

5. Click New Speed Dial.

6. Click a contact.

To make a call using speed dial, from the phone application, the Home screen, a message, or a message list, press and hold the key that you

assigned to the contact.

Change the contact assigned to a speed dial key

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click View Speed Dial List.

4. Highlight a contact or phone number.

5. Press the Menu key.

6. Perform one of the following actions:

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. Click a new speed dial key.

• To delete the contact from the speed dial list, click Delete.

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with

a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings

allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is

supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference

call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Help Phone

Make a conference call

If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.

1. During a call, press the Menu key.

2. Click Add Participant.

3. Type a phone number or highlight a contact.

4. Press the Send key.

5. During the second call, press the Send key to join your first contact to the conference call.

6. To join another contact to the call, repeat steps 1 to 5.

Related topics

Place a call on hold, 24

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the

calendar.

1. During a conference call, press the Menu key.

2. Click Split Call.

3. Click a contact.

To return to the conference call, press the Menu key. Click Join.

Disconnect a contact from a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the

calendar.

1. During a conference call, press the Menu key.

2. Click Drop Call.

3. Click a contact.

Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the

calendar.

Help Phone

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider,

this feature might not be supported.

1. During a conference call, press the Menu key.

2. Click Transfer or Flash.

Call logs

About call logs

Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or

received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information

about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set your call logging options,

you can also view call logs in the messages application. Depending on your theme, when you miss a call, a missed call indicator might also

appear at the top of the Home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for

30 days.

View call logs in the messages application

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Logging.

5. Perform one of the following actions:

• To show recent and missed calls in the messages application, select the All Calls option.

• To hide call logs in the messages application, select the None option.

Add notes to a call log

1. From the Home screen, press the Send key.

2. Highlight a call log.

3. Press the Menu key.

4. Click View History.

5. Press the Menu key.

6. Click Add Notes.

7. Type call notes.

8. Press the Menu key.

9. Click Save.

Help Phone

Change call log notes

1. From the Home screen, press the Send key.

2. Highlight a call log.

3. Press the Menu key.

4. Click View History.

5. Press the Menu key.

6. Click Edit Notes.

7. Change the call notes.

8. Press the Menu key.

9. Click Save.

Send a call log

1. From the Home screen, press the Send key.

2. Highlight a call log.

3. Press the Menu key.

4. Click View History.

5. Press the Menu key.

6. Click Forward.

Delete call logs

1. From the Home screen, press the Send key.

2. Perform one of the following actions:

• To delete a single call log, highlight a call log.

•To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down.Release

the Shift key.

3. Press the Menu key.

4. Click Delete.

Delete call log notes

1. From the Home screen, press the Send key.

2. Highlight a call log.

3. Press the Menu key.

4. Click View History.

5. Press the Menu key.

6. Click Edit Notes.

7. Press the Menu key.

8. Click Clear Field.

9. Press the Menu key.

Help Phone

10. Click Save.

Call waiting

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Waiting.

5. Change the Call Waiting Enabled field to Yes.

6. Press the Menu key.

7. Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or

BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Forwarding.

5. Perform one of the following actions:

• To forward all calls to a call forwarding number, select the Forward All Calls option. Change the Forward All Calls field to a call

forwarding number.

Help Phone

• To forward unanswered calls only, verify that the Forward All Calls field is set to Do Not Forward. Change the If Busy, If No

Reply, and If Not Reachable fields to a call forwarding number.

6. Press the Menu key.

7. Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

Add a call forwarding phone number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Forwarding.

5. Press the Menu key.

6. Click New Number.

7. Type a phone number.

8. Press the Enter key.

9. Press the Menu key.

10. Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Forwarding.

5. Press the Menu key.

6. Click Edit Numbers.

7. Highlight a phone number.

8. Press the Menu key.

9. Click Edit.

10. Change the phone number.

11. Press the Enter key.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

Help Phone

4. Click Call Forwarding.

5. Press the Menu key.

6. Click Edit Numbers.

7. Click a phone number.

8. Click Delete.

Call blocking

Depending on your wireless service provider and wireless network, this feature might not be supported.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing

calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card

for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature

might not be supported.

Block calls

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service

and provide you with a call blocking password.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Barring.

5. Highlight a call blocking option.

6. Press the Menu key.

7. Click Enable.

8. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.

Change the call blocking password

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Barring.

5. Press the Menu key.

Help Phone

6. Click Change Password.

Fixed dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers

(for example, 911 or 112).

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing

list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialing

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click FDN Phone List.

5. Press the Menu key.

6. Click Enable FDN Mode.

7. Type your PIN2 code.

8. Press the Enter key.

To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.

Add a contact to your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click FDN Phone List.

5. Press the Menu key.

6. Click New.

7. Type your PIN2 code.

Help Phone

8. Press the Menu key.

9. Type a name and a phone number.

10. Press the Menu key.

11. Click Save.

Change a contact in your fixed dialing list

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click FDN Phone List.

5. Highlight a contact.

6. Press the Menu key.

7. Click Edit.

8. Change the contact information.

9. Press the Menu key.

10. Click Save.

Delete a contact from your fixed dialing list

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click FDN Phone List.

5. Highlight a contact.

6. Press the Menu key.

7. Click Delete.

Smart dialing

About smart dialing

With the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not have to dial a country

code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set.

Some country codes are not supported by the smart-dialing feature.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly

call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list,

when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.

Help Phone

Set the default country code and area code

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Smart Dialing.

5. Set the Country Code and Area Code fields.

6. If necessary, set the Local Country Code and International Dialing Digits fields.

7. In the National Number Length field, set the default length for phone numbers in your country.

8. Press the Menu key.

9. Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country

code or the National Direct Dialing prefix.

Set options for dialing extensions

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Smart Dialing.

5. In the Number field, type the main phone number for an organization.

6. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.

7. In the Extension Length field, set the default length for extensions.

8. Press the Menu key.

9. Click Save.

TTY support

Depending on your wireless service provider, this feature might not be supported.

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make

calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY

device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your

BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit

www.shopblackberry.com.

Help Phone

Turn on TTY support

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click TTY.

5. Change the TTY Mode field to Yes.

6. Press the Menu key.

7. Click Save.

A TTY indicator appears in the device status section of the screen.

To turn off TTY support, change the TTY Mode field to No.

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active

phone number. You have multiple phone numbers associated with your device if one of the following situations applies:

• Your device uses a SIM card and your SIM card supports more than one phone number.

• Your wireless service provider has set up your device to support more than one phone number.

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS

Client phone number.

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all

phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other

phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using

your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client

phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a

call, you can receive calls to all phone numbers.

If your wireless service plan supports SMS text messaging and MMS messaging, the first phone number that appears in the drop-down list at

the top of the screen in the phone application is the phone number that you use to send and receive SMS text messages and MMS messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.

Help Phone

Switch the active phone number

1. From the Home screen, press the Send key.

2. Click your phone number at the top of the screen.

3. Click the phone number that you want to set as the active phone number.

Phone options

Turn on dialing from the Lock screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Password.

3. Set the Allow Outgoing Calls While Locked field to Yes.

4. Press the Menu key.

5. Click Save.

Sort phone numbers or contacts on the Phone screen

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Perform one of the following actions:

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.

6. Press the Menu key.

7. Click Save.

To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.

Hide or display your phone number when you make calls

The wireless network can override the option that you choose.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Perform one of the following actions:

• To request that your phone number is hidden, change the Restrict My Identity field to Always.

Help Phone

• To request that your phone number is displayed, change the Restrict My Identity field to Never.

•To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network

Determined.

6. Press the Menu key.

7. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click an application icon.

2. In an application, press the Menu key.

3. Click Options.

4. If necessary, click General Options.

5. Change the Confirm Delete field to No.

6. Press the Menu key.

7. Click Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service

provider.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Status.

4. Click Last Call or Total Calls.

5. Click Clear Timer.

6. Press the Menu key.

7. Click Save.

Troubleshooting the phone

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list

or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

Help Phone

• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your

phone number is set as your active phone number.

•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from

and receive calls to is set as your active phone number.

Related topics

Fixed dialing, 35

Call blocking, 34

Call forwarding, 32

Switch the active phone number, 39

My phone number appears as Unknown in the phone application

If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in

the phone application. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the

phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Press the Enter key.

I cannot check my voice mail

Try performing the following actions:

• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using

a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate

phone number.

• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service

provider or administrator.

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

•If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device

supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• Verify that your keyboard is unlocked.

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language

options. Certain languages might not be supported.

Related topics

Bluetooth technology, 206

Change the language for voice commands, 44

I cannot change the number of times that my device rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the

call is picked up by voice mail. For more information, contact your wireless service provider.

Help Phone

Some features are not available on my device

The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless

service plan.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from

using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit

www.blackberry.com/go/devices.

Related topics

Feature availability, 9

Help Phone

Voice commands

Perform an action using a voice command

1. On the Home screen or in a folder, click the Voice Dialing icon.

2. After the beep, say a voice command.

Available voice commands

"Call <contact name or phone number>"

Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless

headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make

calls to emergency numbers using voice commands.

"Call <contact name> <phone number type>"

Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work

phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number.

"Call extension <extension number>"

Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions

only within your company.

"Check my phone number"

If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.

"Check signal strength"

Say this voice command to check your wireless coverage level.

"Check network"

Say this voice command to check the wireless network that your device is connected to.

"Check battery"

Say this voice command to check the battery power level.

"Repeat"

Say this voice command to have the last voice prompt repeated to you.

"Cancel"

Say this voice command to close the voice dialing application.

Related topics

Set options for dialing extensions, 37

Help Voice commands

Change the language for voice commands

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service

provider or administrator.

When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a

voice command.

1. On the Home screen or in a folder, click the Options icon.

2. Click Language and Text Input.

3. Change the Voice Dialing Language field.

4. Press the Menu key.

5. Click Save.

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches,

or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1. On the Home screen or in a folder, click the Options icon.

2. Click Voice Dialing.

3. Set the Choice Lists field to Always Off.

4. Press the Menu key.

5. Click Save.

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out

instructions that appear on the screen.

1. On the Home screen or in a folder, click the Options icon.

2. Click Voice Dialing.

3. Perform one of the following actions:

• To turn off voice prompts, change the Audio Prompts field to No Prompts.

• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.

• To turn on voice prompts and to have the voice prompts also read out instructions that appear on the screen, change the Audio

Prompt field to Detailed Prompts.

4. Press the Menu key.

5. Click Save.

Help Voice commands

Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.

1. On the Home screen or in a folder, click the Options icon.

2. Click Voice Dialing.

3. Click Adapt Voice.

4. Complete the instructions on the screen.

Troubleshooting voice dialing

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

•If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device

supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• Verify that your keyboard is unlocked.

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language

options. Certain languages might not be supported.

Related topics

Bluetooth technology, 206

Change the language for voice commands, 44

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.

• Improve voice recognition of numbers.

Help Voice commands

Messages

Message basics

Composing messages

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Save a draft of a message

1. When you are composing a message, press the Menu key.

2. Click Save Draft.

Set the importance level for a message

You can set the importance level for an email message, PIN message, or MMS message.

1. When you are composing a message, press the Menu key.

2. Click Options.

3. Set the Importance field.

4. Press the Menu key.

5. Click Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.

1. When you are composing a message, press the Menu key.

2. Click Add Bcc.

Attach a contact to a message

You can attach a contact to an email message, a PIN message, or an MMS message.

1. When you are composing a message, press the Menu key.

Help Messages

2. Click Attach Address or Attach Contact.

3. Click a contact.

Add a signature to your work email messages

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Settings.

5. If necessary, change the Message Services field.

6. Set the Use Auto Signature field to Yes.

7. In the text box that appears, type a signature.

8. Press the Menu key.

9. Click Save.

Your signature is added to email messages after you send them.

Delete the disclaimer from an email message

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry

Enterprise Server might add a disclaimer to email messages after you send them.

1. When you are composing an email message, press the Menu key.

2. Click Remove Disclaimer.

To add the disclaimer again, press the Menu key. Click Add Disclaimer.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.

When typing text, type pin: and the PIN.

Sending messages

Send an email message

1. On the Home screen, click the Messages icon.

2. Press the key.

3. Click Compose Email.

4. In the To field, type an email address or a contact name.

5. Type a message.

6. Press the key.

Help Messages

7. Click Send.

Related topics

Search for contacts in your organization's address book, 147

Mailing lists, 149

Send an SMS text message

You can send an SMS text message to up to ten recipients. Depending on your theme, a separate icon on the Home screen might appear for

SMS text messages and MMS messages.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Compose SMS Text.

4. In the To field, perform one of the following actions:

• Type a contact name.

• Press the Menu key. Click Choose Contact. Click a contact.

• Type a phone number that can receive SMS text messages (include the country code and area code).

• If your device is connected to a CDMA network, you can type an email address.

5. Click OK.

6. Type a message.

7. Press the Enter key.

Send a PIN message

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Compose PIN.

4. In the To field, perform one of the following actions:

• Type a PIN. Press the Enter key.

• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the Enter key.

5. Type a message.

6. Press the Menu key.

7. Click Send.

Related topics

Mailing lists, 149

Send an MMS message

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

2. Press the key.

3. Click Compose MMS.

4. Perform one of the following actions:

Help Messages

• If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.

Press the Enter key.

• If the contact is in your contact list, click a contact. Click an email address or phone number.

5. Type a message.

6. Press the key.

7. Click Send.

Related topics

Mailing lists, 149

View the size of an MMS message before sending it, 69

Reply to a message

1. In a message, press the Menu key.

2. Click Reply or Reply to All.

Forward a message

You cannot forward MMS messages that contain content that is copyright protected.

1. In a message, press the Menu key.

2. Perform one of the following actions:

• Click Forward.

• Click Forward As. Click a message type.

Resend a message

You cannot change an SMS text message or MMS message before you resend it.

1. In a sent message, press the Menu key.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Press the Menu key. Click Send.

• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the

Menu key. Click Send.

• To resend the message without changing it, click Resend.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

3. Press the Menu key.

4. Click Delete.

Help Messages

Managing messages

Open a message

1. On the Home screen, click the Messages icon.

2. Click a message.

If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.

Save a message

1. On the Home screen, click the Messages icon.

2. Highlight a message.

3. Press the Menu key.

4. Click Save.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Mark a message as opened or unopened

On the Home screen, click the Messages icon.

• To mark a single message as opened or unopened, highlight the message. Press the Menu key. Click Mark Opened or Mark

Unopened.

• To mark all messages prior to a specific date as opened, highlight the date field, press the Menu key. Click Mark Prior Opened.

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

View messages in a specific folder

You can view email messages and MMS messages in a specific folder.

1. On the Home screen, click the Messages icon.

Help Messages

2. Press the Menu key.

3. Click View Folder.

4. Click a folder.

Delete a message

1. On the Home screen, click the Messages icon.

2. Highlight a message.

3. Press the Menu key.

4. Click Delete.

Delete multiple messages

1. On the Home screen, click the Messages icon.

2. Perform one of the following actions:

•To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.Release

the Shift key. Press the Menu key. Click Delete Messages.

• To delete all messages prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during

email reconciliation.

Email messages

Email message basics

Send an email message

1. On the Home screen, click the Messages icon.

2. Press the key.

3. Click Compose Email.

4. In the To field, type an email address or a contact name.

5. Type a message.

6. Press the key.

7. Click Send.

Related topics

Search for contacts in your organization's address book, 147

Mailing lists, 149

Help Messages

Delete the original text from a reply message

1. When you are replying to a message, press the Menu key.

2. Click Delete Original Text.

File an email message

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Highlight an email message.

3. Press the Menu key.

4. Click File.

5. Highlight a message folder.

6. Press the Menu key.

7. Click File.

Related topics

Reconcile email messages over the wireless network, 201

Attach a file to an email message

To attach a file saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your administrator.

1. When you are composing an email message, press the Menu key.

2. Click Attach File.

• To attach a file saved on your BlackBerry device memory or media card, navigate to the file. Click the file.

•To attach a file saved on your organization's network, press the Menu key. Click Go To. Navigate to the file. Click the file. If necessary,

type the credentials you use to connect to your organization's network.

Forward messages from a specific email message folder to your device

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Settings.

5. If necessary, change the Message Services field.

6. Press the Menu key.

7. Click Folder Redirection.

8. Select the check box beside an email message folder.

Help Messages

9. Press the Menu key.

10. Click Save.

Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email

application on your computer, appear on your BlackBerry device.

Related topics

Stop storing messages sent from your computer on your device, 53

Stop storing messages sent from your device on your computer

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Settings.

5. If necessary, change the Message Services field.

6. Change the Save Copy In Sent Folder field to No.

7. Press the Menu key.

8. Click Save.

Stop storing messages sent from your computer on your device

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Settings.

5. If necessary, change the Message Services field.

6. Press the Menu key.

7. Click Folder Redirection.

8. Clear the check box beside the Sent Items folder.

9. Press the Menu key.

10. Click Save.

Resize a picture before you send it as an attachment

When you attach a .jpg or .png picture file to an email message or MMS message, a dialog box appears that allows you to resize the picture.

1. In the dialog box that appears after you attach the picture, perform any of the following actions:

• Select a new size.

• If you are going to attach additional pictures and want to use the same size for all the pictures, select the Apply to subsequent

images check box.

2. Click OK.

Help Messages

Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email

application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create

multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that

filter higher in the list.

Create an email message filter

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Filters.

5. Press the Menu key.

6. Click New.

7. Type a name for the email message filter.

8. Set the email message filter options.

9. Press the Menu key.

10. Click Save.

Create an email message filter based on a contact or subject

1. On the Home screen, click the Messages icon.

2. Highlight an email message.

3. Press the Menu key.

4. Click Filter Sender or Filter Subject.

5. Type a name for the email message filter.

6. Set the email message filter options.

7. Press the Menu key.

8. Click Save.

Options for email message filters

From:

Help Messages

Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts

or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the

contact or email address.

Sent to:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts

or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the

contact or email address.

Sent directly to me:

Set whether the email message filter applies to email messages that include your email address in the To field.

Cc to me:

Set whether the email message filter applies to email messages that include your email address in the CC field.

Bcc to me:

Set whether the email message filter applies to email messages that include your email address in the BCC field.

Importance:

Set the importance level of email messages that the email message filter applies to.

Sensitivity:

Set the sensitivity level of email messages that the email message filter applies to.

Action:

Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are

forwarded, specify whether they are forwarded with high importance or with the email message header only.

Turn on an email message filter

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Filters.

5. Select the check box beside an email message filter.

6. Press the Menu key.

7. Click Save.

Change an email message filter

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

Help Messages

4. Click Email Filters.

5. Highlight an email message filter.

6. Press the Menu key.

7. Click Edit.

8. Change the options for the email message filter.

9. Press the Menu key.

10. Click Save.

Prioritize email message filters

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Filters.

5. Highlight an email message filter.

6. Press the Menu key.

7. Click Move.

8. Click the new location.

Delete an email message filter

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Filters.

5. Highlight an email message filter.

6. Press the Menu key.

7. Click Delete.

Email message folders

About synchronization of email message folders

You can add, change, or delete email message folders in the email application on your computer or in the messages application on your

BlackBerry® device. If wireless email reconciliation is turned on and your email account is associated with a BlackBerry® Enterprise Server that

supports this feature, changes that you make to email message folders are synchronized over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your

computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Manager. For more information

about email reconciliation, see the BlackBerry® Desktop Software Online Help.

Help Messages

Add, move, rename, or delete an email folder

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click View Folder.

4. Highlight a folder.

5. Press the Menu key.

• To add a folder, click Add Folder.

• To move a folder, click Move. Click the new location.

• To rename a folder, click Rename.

• To delete a folder, click Delete.

Email message flags

About flags

You can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can

use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email messages.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you

make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the

email application on your computer should be reflected on your device.

If wireless email reconciliation is turned off, you can still manage flags for email messages on your device.

Add a flag

1. When you are composing or viewing an email message, press the Menu key.

2. Click Flag for Follow Up.

3. Press the Menu key.

4. Click Save.

Change a flag

You can change the status, color, note, or due date for a flag. If you make changes to a flag in an email message that you sent, the changes

are reflected only on your device and are not sent to the recipient.

1. In an email message with a flag, press the Menu key.

2. Click Flag Properties.

3. Change the flag properties.

4. Press the Menu key.

5. Click Save.

Help Messages

Remove a flag

1. In an email message with a flag, press the Menu key.

2. Click Delete Flag.

Email message options

Check spelling automatically before sending email messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Spell Check.

3. Select the Spell Check Email Before Sending option.

4. Press the Menu key.

5. Click Save.

Set an out-of-office reply

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Settings.

5. If necessary, change the Message Services field.

6. Change the Use Out Of Office Reply field to Yes.

7. In the text box that appears, type a reply.

8. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

9. Press the Menu key.

10. Click Save.

To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.

Turn on or turn off read receipts or delivery receipts

Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not

appear.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Settings.

5. If the Message Services field appears, set this field to the appropriate email account.

Help Messages

• To set whether your BlackBerry device sends a read receipt or delivery receipt when a sender requests it, change the Send Read

Receipts and Send Delivery Receipts fields.

• To set whether your device requests delivery receipts or read receipts when you send email messages, change the Confirm Delivery

and Confirm Read fields.

6. Press the Menu key.

7. Click Save.

View email messages in plain text format

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Settings.

5. If necessary, change the Message Services field.

6. Change the Enable HTML Email field to No.

7. Press the Menu key.

8. Click Save.

Stop loading pictures in HTML email messages

By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Settings.

5. If necessary, change the Message Services field.

6. Change the Download Images Automatically field to No.

7. Press the Menu key.

8. Click Save.

To view pictures in an HTML email message, press the Menu key. Click Get Images.

Turn off the prompt that appears before downloading external pictures in HTML email messages

Some HTML email messages contain links to external pictures on the internet. By default, your BlackBerry® device prompts you before

downloading external pictures.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Settings.

5. If necessary, change the Message Services field.

6. Change the Confirm External Image Download field to No.

7. Press the Menu key.

8. Click Save.

Help Messages

Hide filed email messages

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Hide Filed Messages field to Yes.

6. Press the Menu key.

7. Click Save.

Receive only the first section of long email messages

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Auto More field to No.

6. Press the Menu key.

7. Click Save.

To download more of an email message, press the Menu key. Click More or More All.

Change the email address that you use to send messages or meeting invitations

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Default Services.

4. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

5. Press the Menu key.

6. Click Save.

Stop forwarding email messages to your device

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Email Settings.

5. If necessary, change the Message Services field.

6. Change the Send Email to Handheld field to No.

7. Press the Menu key.

8. Click Save.

Help Messages

To forward email messages to your BlackBerry device again, change the Send Email to Handheld field to Yes.

PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry

device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your

email account.

When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.

Find your PIN

Perform one of the following actions:

• On the Home screen or in a folder, click the Options icon. Click Status.

• In a message, type mypin followed by a space.

Send a PIN message

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Compose PIN.

4. In the To field, perform one of the following actions:

• Type a PIN. Press the Enter key.

• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the Enter key.

5. Type a message.

6. Press the Menu key.

7. Click Send.

Related topics

Mailing lists, 149

Set a high importance level for received PIN messages

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Set the Make PIN Messages Level 1 field to Yes.

Help Messages

6. Press the Menu key.

7. Click Save.

SMS text messages

SMS text message basics

About SMS text messages

To send and receive SMS text messages, your wireless service provider must set up your wireless service plan for SMS text messaging. Depending

on your wireless service provider, this feature might not be supported.

You can forward SMS text messages as PIN messages or email messages. If your BlackBerry® device is connected to a CDMA network, you can

also send an SMS text message to an email address.

If you have more than one phone number associated with your device, your device sends SMS text messages using the first phone number that

appears in the drop-down list beside the My Number field at the top of the screen in the phone application.

Depending on the typing input language that you are using to type your SMS text messages, your messages might display to your recipients

differently than you expect.

Send an SMS text message

You can send an SMS text message to up to ten recipients. Depending on your theme, a separate icon on the Home screen might appear for

SMS text messages and MMS messages.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Compose SMS Text.

4. In the To field, perform one of the following actions:

• Type a contact name.

• Press the Menu key. Click Choose Contact. Click a contact.

• Type a phone number that can receive SMS text messages (include the country code and area code).

• If your device is connected to a CDMA network, you can type an email address.

5. Click OK.

6. Type a message.

7. Press the Enter key.

Change your ring tone

1. On the Home screen, click the Sounds icon.

2. Click Set Ring Tones/Alerts.

3. Click the application or item that you want to change.

4. Perform one of the following actions:

Help Messages

• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.

•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click

a ring tone.

5. Press the Menu key.

6. Click Save.

Delete the history from an SMS text message

Perform one of the following actions:

• To delete an individual message from the history, highlight the message. Press the Menu key. Click Delete message.

• To delete all the messages from the history and keep the chat open, when replying to a message, press the Menu key. Click Clear

Chat.

• To delete all the messages from the history and close the chat, in your list of SMS text messages, highlight a message. Press the

Menu key. Click Delete.

Options for SMS text messages

Set whether pressing the Enter key sends SMS text messages

You can stop your SMS text messages from being sent each time that you press the Enter key, which might prevent you from accidentally

sending a message if you plan to include several lines of text.

1. On the Home screen or in a folder, click the Options icon.

2. Click SMS Text.

3. Set the Press Enter Key to Send field.

4. Press the Menu key.

5. Click Save.

Change the appearance of SMS text messages

1. On the Home screen or in a folder, click the Options icon.

2. Click SMS Text.

3. Change the Conversation Style field.

4. Press the Menu key.

5. Click Save.

Show names in the history of SMS text messages

If you show your display name, this name appears only in the history of your SMS text messages, and not in messages that you send.

1. On the Home screen or in a folder, click the Options icon.

2. Click SMS Text.

3. Set the Show Names field to Yes.

4. If you want to change your display name, beside the Display Name field, type a name.

5. Press the Menu key.

6. Click Save.

Help Messages

Turn off AutoText for SMS text messages

1. On the Home screen or in a folder, click the Options icon.

2. Click SMS Text.

3. Set the Disable AutoText field to Yes.

4. Press the Menu key.

5. Click Save.

Store SMS text messages on your SIM card

Depending on your wireless service provider and wireless network, this feature might not be supported.

If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the

messages application.

1. On the Home screen or in a folder, click the Options icon.

2. Click SMS Text.

3. Set the Leave Messages On SIM Card field to Yes.

4. Press the Menu key.

5. Click Save.

To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, your SMS

text messages are deleted from your SIM card.

Request delivery reports for all SMS text messages

A delivery report notifies you when your SMS text message is delivered. Depending on your wireless service provider, this option might not

appear.

1. On the Home screen or in a folder, click the Options icon.

2. Click SMS Text.

3. Set the Delivery Reports field to On.

4. Press the Menu key.

5. Click Save.

When your SMS text message is delivered to your contact, a D appears with a check mark beside the message.

Set how long your service center attempts to send SMS text messages

If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount

of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear.

1. On the Home screen or in a folder, click the Options icon.

2. Click SMS Text.

3. Set the Validity Period field.

4. Press the Menu key.

5. Click Save.

Help Messages

Set a wireless network type for sending SMS text messages

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. On the Home screen or in a folder, click the Options icon.

2. Click SMS Text.

• To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet

Switched.

•To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field

to Circuit Switched Preferred or Packet Switched Preferred.

3. Press the Menu key.

4. Click Save.

Cell broadcasting

About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices

in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing

to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages.

For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.

Turn on cell broadcasting

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell

broadcast channel or provide you with the ID for a cell broadcast channel.

Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported.

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Cell Broadcast Settings.

4. Change the Cell Broadcasting Service field to On.

• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.

• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel. Type the

channel ID and a nickname. Click OK.

5. Select the check box beside a language.

6. Press the Menu key.

7. Click Save.

To turn off cell broadcasting, change the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless

service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.

Help Messages

Stop receiving messages from a cell broadcast channel

Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your

location.

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Cell Broadcast Settings.

4. Highlight a cell broadcast channel.

5. Press the Menu key.

• To stop receiving messages from the cell broadcast channel, click Disable.

• To delete the cell broadcast channel, click Delete Channel.

Rename a cell broadcast channel

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Cell Broadcast Settings.

4. Highlight a cell broadcast channel.

5. Press the Menu key.

6. Click Set Nickname.

7. Type a name for the cell broadcast channel.

8. Click OK.

MMS messages

MMS message basics

About MMS messages

To send and receive MMS messages, your wireless service provider must set up your wireless service plan for MMS messaging.

You can send and receive media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files in MMS messages.

If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone

number that appears in the drop-down list beside the My Number field at the top of the screen in the phone application.

Send an MMS message

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

2. Press the key.

Help Messages

3. Click Compose MMS.

4. Perform one of the following actions:

• If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.

Press the Enter key.

• If the contact is in your contact list, click a contact. Click an email address or phone number.

5. Type a message.

6. Press the key.

7. Click Send.

Related topics

Mailing lists, 149

View the size of an MMS message before sending it, 69

Create a slide show in an MMS message

1. When composing an MMS message, press the Menu key.

2. Click one of the following menu items:

•Attach Picture

•Attach Audio

•Attach Video

•Attach Voice Note

3. Click a media file.

4. To add another media file, repeat steps 1 to 3.

5. To customize the slide show, perform any of the following actions:

• To add text to a slide, highlight the empty field below the attachment. Type text.

• To change how long a slide appears, change the Slide Duration field.

• To move an item on a slide, click the item. Click Move Field. Click the new location.

Related topics

Attach a media file to an MMS message, 68

Resize a picture before you send it as an attachment

When you attach a .jpg or .png picture file to an email message or MMS message, a dialog box appears that allows you to resize the picture.

1. In the dialog box that appears after you attach the picture, perform any of the following actions:

• Select a new size.

• If you are going to attach additional pictures and want to use the same size for all the pictures, select the Apply to subsequent

images check box.

2. Click OK.

Help Messages

MMS message attachments

Attach a media file to an MMS message

1. When composing an MMS message, press the Menu key.

2. Click one of the following menu items:

•Attach Picture

•Attach Audio

•Attach Video

•Attach Voice Note

3. Click a media file.

Attach a contact or appointment to an MMS message

1. When composing an MMS message, press the Menu key.

2. Perform one of the following actions:

• To attach a contact, click Attach Contact. Highlight a contact.

• To attach an appointment, click Attach Appointment. Highlight an appointment.

3. Press the Menu key.

4. Click Continue.

Add an appointment to your calendar from an MMS message

1. In an MMS message, highlight an iCalendar attachment.

2. Press the Menu key.

3. Click View Appointment.

4. Press the Menu key.

5. Click Add To Calendar.

Add a contact to your contact list from an MMS message

1. In an MMS message, highlight a vCard® attachment.

2. Press the Menu key.

3. Click View Attachment.

4. Press the Menu key.

5. Click Add to Contacts.

Save a media file from an MMS message

1. In an MMS message, press the Menu key.

2. Click one of the following menu items:

•Save Image

•Save Audio

Help Messages

•Save Ringtone

•Save Video

•Save Voice Note

MMS message options

Request delivery or read notification for an MMS message

1. When composing an MMS message, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

• To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.

• To receive notification when the recipient opens the message, set the Confirm Read field to Yes.

4. Press the Menu key.

5. Click Save.

Request delivery notification or read notification for all MMS messages

1. On the Home screen or in a folder, click the Options icon.

2. Click MMS.

3. In the Notifications section, perform any of the following actions:

• To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box.

• To receive notification when recipients open MMS messages, select the Confirm Read check box.

4. Press the Menu key.

5. Click Save.

View the size of an MMS message before sending it

1. In an MMS message, press the Menu key.

2. Click Options.

The Estimated Size field displays the size of the MMS message.

Stop receiving MMS messages when roaming

1. On the Home screen or in a folder, click the Options icon.

2. Click MMS.

3. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.

4. Press the Menu key.

5. Click Save.

Block MMS messages

1. On the Home screen or in a folder, click the Options icon.

Help Messages

2. Click MMS.

3. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.

4. Press the Menu key.

5. Click Save.

Message list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click an application icon.

2. In an application, press the Menu key.

3. Click Options.

4. If necessary, click General Options.

5. Change the Confirm Delete field to No.

6. Press the Menu key.

7. Click Save.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Confirm Mark Prior Opened field to No.

6. Press the Menu key.

7. Click Save.

Set how long your device stores messages

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Set the Keep Messages field.

6. Press the Menu key.

7. Click Save.

Use color to differentiate work messages from other messages

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.

Help Messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click General Settings.

4. In the Message Outline Colours section, perform any of the following actions:

• To set an outline color for email messages that are sent to your BlackBerry® device through a BlackBerry Enterprise Server, change

the Enterprise Messages field.

• To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other

Messages field.

5. Press the Menu key.

6. Click Save.

Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator.

Change how a message list displays messages

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

• To view more of the subject line, change the Display Message Header On field to 2 lines.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

5. Press the Menu key.

6. Click Save.

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Auto Open Newest Message After Removing Device From Holster field.

6. Press the Menu key.

7. Click Save.

About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example,

you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device

with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can

open and manage email messages for that email account, and you can send messages using the email address for the email account. For more

information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help.

Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.

Help Messages

Hide messages from the main messages application

You can prevent messages from specific email accounts from appearing in the main messages application. You can also set a separate icon to

appear on the Home screen for SMS text messages and MMS messages. Depending on your theme, a separate icon might already appear by

default.

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click Inbox Settings.

•To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts.

• To hide SMS text messages and MMS messages, in the Other Message Types section, clear the SMS/MMS check box.

5. Press the Menu key.

6. Click Save.

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

• To hide the new message indicator, change the Display New Message Indicator field to No.

• To hide the unopened message indicator, change the Display Message Count field to None.

5. Press the Menu key.

6. Click Save.

Hide sent messages

1. On the Home screen, click the Messages icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Hide Sent Messages field to Yes.

6. Press the Menu key.

7. Click Save.

View call logs in the messages application

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Logging.

5. Perform one of the following actions:

Help Messages

• To show recent and missed calls in the messages application, select the All Calls option.

• To hide call logs in the messages application, select the None option.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block or

unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact

your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click Firewall.

4. Select the check box beside one or more message types.

5. Press the Menu key.

6. Click Save.

Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless

service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message

forwarding or by using email message filters.

Allow messages from contacts in your contact list or allowed sender list

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click Firewall.

4. Select the Contacts check box or the Specific address check box.

5. Press the Menu key.

6. Click Save.

Add a contact to your allowed sender list

To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages

from contacts in your allowed sender list.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click Firewall.

4. Press the Menu key.

5. Click Configure Exceptions.

6. Press the Menu key.

7. Click one of the following menu items:

•Add Email Address

•Add Phone Number

•Add PIN

Help Messages

8. Type the contact information.

9. Press the Enter key.

10. Press the Menu key.

11. Click Save.

Reset a blocked message counter

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click Firewall.

4. Highlight a message type.

5. Press the Menu key.

6. Click Reset Count or Reset All Counts.

S/MIME-protected messages

S/MIME-protected message basics

About signing and encrypting messages

You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your

BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When

you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message

has not been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the

message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email

address in your contact list to locate a PGP® key or certificate for the contact.

Sign or encrypt a message

You can sign or encrypt email messages and PIN messages.

1. When composing a message, change the Encoding field.

2. If necessary, change the Classification field.

Encrypt a message with a pass phrase

Your BlackBerry® device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient.

1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.

2. Press the Menu key.

Help Messages

3. Click Options.

4. Set the Use Password-Based Encryption field to Yes.

5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.

6. If you are signing the message, in the Signing Options section, select a certificate.

7. Press the Menu key.

8. Click Save.

9. Type your message.

10. Press the Menu key.

11. Click Send.

12. Type a pass phrase to encrypt the message.

13. Confirm the pass phrase.

14. Click OK.

Using a secure method, let the recipient know what the pass phrase is.

Attach a certificate to a message

You can attach a certificate to email messages and PIN messages.

1. When composing a message, press the Menu key.

2. Click Attach Certificates.

3. Highlight a certificate.

4. Press the Menu key.

5. Click Continue.

Download the certificate used to sign or encrypt a message

If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the

certificate.

1. In a message, highlight the encryption indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Fetch Sender’s Certificate.

Add a certificate from a message

1. In a message, highlight a digital signature indicator.

2. Press the Menu key.

3. Click Import Sender’s certificate.

Add a certificate from an attachment

1. In a message, click the certificate attachment.

2. Click Retrieve Certificate Attachment.

3. Click the certificate.

4. Click Import Certificate.

Help Messages

Attachment indicators in S/MIME-protected messages

The message includes a certificate attachment.

The message includes multiple certificate attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

1. In a message, highlight the certificate server indicator.

2. Press the Menu key.

3. Click Import Server.

View the certificate used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Display Sender's Certificate or Display Encryption Certificate.

View encryption information for a weakly encrypted message

1. In a weakly encrypted message, highlight the encryption status indicator.

2. Press the Menu key.

3. Click Encryption Details.

S/MIME-protected message status

Digital signature indicators for S/MIME protected messages

Your BlackBerry® device verified the digital signature.

Your device cannot verify the digital signature.

Your device requires more data to verify the digital signature.

Help Messages

Your device trusts the certificate chain.

The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted,

cannot be verified, or is not on your device.

The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.

The sender’s certificate is expired.

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

The message is strongly encrypted.

The message is weakly encrypted.

Check the status of a certificate or certificate chain

If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of

the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.

1. In a message, highlight a digital signature indicator.

2. Press the Menu key.

3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.

S/MIME-protected message options

Change your signing or encryption certificate

Your BlackBerry® device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate

in messages that you send so that recipients can encrypt their reply messages.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click S/MIME.

4. In the Signing Options section or the Encryption Options section, change the Certificate field.

5. Press the Menu key.

Help Messages

6. Click Save.

Change options for downloading attachments in encrypted messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click S/MIME.

4. Perform one of the following actions:

• To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to

Automatically.

• To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to

Manually.

• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted

Attachment Information field to Never.

5. Press the Menu key.

6. Click OK.

Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not

sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your

device tries to use the signing and encryption option that was used for the last message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click S/MIME or PGP.

4. Change the Default Encoding field.

5. Press the Menu key.

6. Click Save.

About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your

administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message

that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message

classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message

and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the

classification for a sent message in the sent items folder.

Change the default message classification

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn

on message classifications.

Help Messages

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a

message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device

tries to use the message classification that was used for the last message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Default Services.

4. Change the Default Classification field.

5. Press the Menu key.

6. Click Save.

Change the size of S/MIME indicators in messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click S/MIME.

4. Change the Message Viewer Icons field.

5. Press the Menu key.

6. Click Save.

Change the encryption algorithms for S/MIME-protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known

to support.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click S/MIME.

4. Select the check box beside one or more encryption algorithms.

5. Press the Menu key.

6. Click Save.

Request delivery notification for signed S/MIME-protected messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click S/MIME.

4. Change the Request S/MIME Receipts field to Yes.

5. Press the Menu key.

6. Click Save.

Turn off the prompt that appears before an S/MIME-protected message is truncated

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click S/MIME.

4. Change the Warn about truncated messages field to No.

Help Messages

5. Press the Menu key.

6. Click Save.

To turn on the prompt again, change the Warn about truncated messages field to Yes.

Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click S/MIME.

4. Change the Warn about problems with my certificates field to No.

5. Press the Menu key.

6. Click Save.

To turn on the prompt again, change the Warn about problems with my certificates field to Yes.

S/MIME-protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

• Verify that the email account that you are using supports all signing and encryption options.

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try

using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent

you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support

attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client

working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

If your email account is associated with a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry

device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus

Notes native encryption.

Help Messages

Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes®

(previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Manager. For more information about importing

your IBM Lotus Notes ID file using the BlackBerry Desktop Manager, see the online help that is available in the BlackBerry Desktop Manager.

When sending or receiving IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.

Prerequisites: IBM Lotus Notes native encryption

• Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM® Lotus®

Domino®.

•Your computer must be running IBM® Lotus Notes® version 7.0 or later with an email account on an IBM Lotus Domino server version 7.0

or later.

• You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access), or using

the BlackBerry® Desktop Manager.

Encrypt a message using IBM Lotus Notes native encryption

1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.

2. If you are prompted, type your IBM® Lotus Notes® ID password.

PGP protected messages

PGP protected message basics

About signing and encrypting messages

You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your

BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When

you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message

has not been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the

message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email

address in your contact list to locate a PGP® key or certificate for the contact.

Sign or encrypt a message

You can sign or encrypt email messages and PIN messages.

1. When composing a message, change the Encoding field.

2. If necessary, change the Classification field.

Help Messages

Encrypt a PGP protected message with a pass phrase

By default, your BlackBerry® device uses your PGP® key to encrypt messages.

1. When composing a message, change the Encoding field to one that uses encryption.

2. Press the Menu key.

3. Click Options.

4. Change the Use Conventional Encryption field to Yes.

5. Press the Menu key.

6. Click Save.

Using a secure method, let the recipient know what the pass phrase is.

Attach a PGP key to a message

You can attach a PGP® key to email messages and PIN messages.

1. When composing a message, press the Menu key.

2. Click Attach PGP Keys.

3. Highlight a PGP key.

4. Press the Menu key.

5. Click Continue.

Download the PGP key used to sign or encrypt a message

If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the

PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the

sender’s PGP key from the PGP Universal Server automatically.

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Fetch Sender’s PGP key.

Add a PGP key from a message

If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.

1. In a message, highlight a digital signature indicator.

2. Press the Menu key.

3. Click Import PGP Key.

Add a PGP key from an attachment

If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.

1. In a message, click the PGP key attachment.

2. Click Retrieve PGP Attachment.

3. Click the PGP key.

4. Click Import PGP Key.

Help Messages

Attachment indicators in PGP protected messages

The message includes a PGP® key attachment.

The message includes multiple PGP key attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

1. In a message, highlight the certificate server indicator.

2. Press the Menu key.

3. Click Import Server.

View the PGP key used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Display Sender's PGP Key or Display Encryption PGP key.

PGP protected message status

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

The message is strongly encrypted.

The message is weakly encrypted.

Digital signature indicators for PGP protected messages

Your BlackBerry® device verified the digital signature.

Help Messages

Your device cannot verify the digital signature.

Your device requires more data to verify the digital signature.

Your device trusts the sender’s PGP® key.

The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be

verified, or is not on your device.

The key status is not current, or your device requires more data to verify the trust status of the key.

The sender’s PGP key is expired.

PGP protected message options

Change your signing and encryption key

Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that

you send so that recipients can encrypt their reply messages.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click PGP.

4. Change the Default Key field.

5. Press the Menu key.

6. Click Save.

Change options for downloading attachments in encrypted messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click PGP.

4. Perform one of the following actions:

• To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to

Automatically.

• To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to

Manually.

• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted

Attachment Information field to Never.

Help Messages

5. Press the Menu key.

6. Click OK.

Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not

sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your

device tries to use the signing and encryption option that was used for the last message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click S/MIME or PGP.

4. Change the Default Encoding field.

5. Press the Menu key.

6. Click Save.

About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your

administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message

that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message

classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message

and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the

classification for a sent message in the sent items folder.

Change the default message classification

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn

on message classifications.

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a

message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device

tries to use the message classification that was used for the last message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Default Services.

4. Change the Default Classification field.

5. Press the Menu key.

6. Click Save.

Change the size of PGP indicators in messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click PGP.

Help Messages

4. Change the Message Viewer Icons field.

5. Press the Menu key.

6. Click Save.

Change the encryption algorithms for PGP protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known

to support.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click PGP.

4. Select the check box beside one or more encryption algorithms.

5. Press the Menu key.

6. Click Save.

Turn off the prompt that appears before a PGP protected message is truncated

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click PGP.

4. Change the Warn about truncated messages field to No.

5. Press the Menu key.

6. Click Save.

To turn on the prompt again, change the Warn about truncated messages field to Yes.

Turn off the prompt that appears when you use a PGP key that is not recommended for use

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click PGP.

4. Change the Warn about problems with my PGP keys field to No.

5. Press the Menu key.

6. Click Save.

To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.

PGP protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

• Verify that the email account that you are using supports all signing and encryption options.

Help Messages

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try

using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent

you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support

attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client

working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

Troubleshooting messages

I cannot send messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should

send messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for

your contact.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an

activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send

a service book to your device.

• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder,

click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

Related topics

Change a contact, 147

Turn off the connection to the wireless network, 233

About wireless coverage indicators, 235

Generate an encryption key, 259

Turn on or turn off data service or set roaming options, 233

Resend a message, 49

I am not receiving messages

Try performing the following actions:

Help Messages

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive

messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an

activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send

a service book to your device.

•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click

the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,

that you want to receive email messages from.

•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset

your device and connect to the Wi-Fi network or log in to the VPN again.

• Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn off the connection to the wireless network, 233

About wireless coverage indicators, 235

Turn on or turn off data service or set roaming options, 233

Change an email message filter, 55

Forward messages from a specific email message folder to your device, 52

I cannot file email messages

Try performing the following actions:

• Verify that wireless email reconciliation is turned on.

• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool

of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

Related topics

Reconcile email messages over the wireless network, 201

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should

send the messages when you return to a wireless coverage area.

• Verify that fixed dialing is turned off.

Related topics

Turn off the connection to the wireless network, 233

Fixed dialing, 35

Help Messages

I am not receiving SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages

when you return to a wireless coverage area.

The number of new or unopened messages is different than I expected

The number of new or unopened messages includes saved messages and filed messages.

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email

application on your computer other than your inbox, your device files the message.

Related topics

View messages in a specific folder, 50

Some messages no longer appear on my device

If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes

the oldest messages from a message list. Your device does not delete saved messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment does not appear or is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

HTML email messages do not appear correctly

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• Try downloading external pictures. Press the Menu key. Click Get Images.

• Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.

Try performing the following actions:

• Wait for a few seconds. The email message folders might become available after a short period of time.

Help Messages

• Turn off wireless email reconciliation, and then turn it on again.

Related topics

Reconcile email messages over the wireless network, 201

Email message filters are not working correctly

Try performing the following actions:

• Verify that your email message filters are turned on.

• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

Related topics

Email message filters, 54

I cannot turn on cell broadcasting

If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast

messages.

Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to an MMS message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.

Try performing the following actions:

• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).

• Verify that the file is not copyright protected.

• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for

your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

Related topics

View a list of saved searches, 198

Some features are not available on my device

The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless

service plan.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from

using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

Help Messages

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit

www.blackberry.com/go/devices.

Related topics

Feature availability, 9

Help Messages

Files and attachments

File and attachment basics

About files and attachments

You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If you delete an email message

that contains an attachment that you have downloaded, the attachment is not deleted from your device. If you save an email message that

contains an attachment that you have viewed, the email message and the attachment are saved in the device memory until you delete the

email message.

If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files

from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You

can use the files application to view a list of all the files saved on your device. You can also rename, move, and delete files on your organization's

network from your device.

To change attachments or files that you download, you can use third-party editing applications (such as Documents to Go®) that are designed

for use on BlackBerry devices.

Open a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

1. In a message, meeting invitation, or calendar entry, press the Menu key.

2. If necessary, click Retrieve Attachment Information.

3. Click Open Attachment.

4. If necessary, on the Attachments screen, click an attachment.

5. If necessary, in the dialog box, click an option.

Download a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

1. In a message, in a calendar entry, or on a web page, perform one of the following actions:

• If there is only one attachment in a message or calendar entry, press the Menu key.

• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the Menu key.

• If you are downloading a file from a web page, press the Menu key.

2. Click Download Attachment or Download File.

3. Click Download.

4. If necessary, click More or More All.

Help Files and attachments

5. Highlight the folder that you want to save the file or attachment in.

6. Press the Menu key.

7. Click Select Here.

Stop downloading a file or an attachment

1. In the message, in the calendar entry, or on the web page that you are downloading the file or attachment from, press the Menu key.

2. Click Cancel Download.

Locate a file saved on your device

1. On the Home screen, click the Media icon.

2. Press the Menu key.

3. Click Explore.

4. Navigate to the file.

To view the file, click the file. Depending on the file type, the file might not appear in its original format.

Related topics

About files and attachments, 92

Locate a file saved on your organization's network, 93

Locate a file saved on your organization's network

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen or in a folder, click the Files icon.

2. In the Go To field, type the path for the file.

3. If necessary, type the credentials that you use to connect to your organization's network.

To view the file, click the file. Depending on the file type, the file might not appear in its original format.

Related topics

About files and attachments, 92

Locate a file saved on your device, 93

Save a file from your organization's network to your device

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.

1. On the Home screen or in a folder, click the Files icon.

2. Navigate to a file.

3. Highlight the file.

4. Press the Menu key.

Help Files and attachments

5. Click Copy.

6. Navigate to a location.

7. Click a folder.

8. Click Copy Into.

Related topics

Locate a file saved on your organization's network, 93

Send a file as an attachment, 94

Send a file as an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Navigate to a file.

3. Highlight the file.

4. Press the Menu key.

5. Click Send or Share.

6. Click a message type.

Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

1. In a file, highlight a link.

2. Press the Menu key.

3. Click Get Link or Retrieve.

To return to the file, press the Escape key.

Set font options for a file or an attachment

1. In a file or an attachment, press the Menu key.

2. Click Options.

3. Set the font fields.

4. Press the Menu key.

5. Click Save.

Help Files and attachments

Managing files and attachments

View properties for an attachment

You can view the size, author, publication date, and other attachment properties for an attachment.

1. In an attachment, press the Menu key.

2. Click Retrieve Info or View Info.

View properties for a file

You can view the size, author, publication date, and other properties for a file.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Navigate to a file.

3. Highlight the file.

4. Press the Menu key.

5. Click Properties.

Rename a file

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Navigate to a file.

3. Highlight the file.

4. Press the Menu key.

5. Click Rename.

6. Type a name for the file.

7. Click Save.

Delete a file

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Navigate to a file.

3. Highlight the file.

4. Press the Menu key.

5. Click Delete.

Move a file

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Navigate to a file.

3. Highlight the file.

Help Files and attachments

4. Press the Menu key.

5. Click Move.

6. Navigate to a location.

7. Click a folder.

8. Click Move Into.

Documents

Open a password-protected .pdf file

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

1. When the "Password protected document" message appears, press the Escape key.

2. Press the Menu key.

3. Click Password.

4. Type the password.

5. Press the Enter key.

6. Press the Menu key.

7. Click Retrieve.

8. Click Yes.

View tracked changes in a document

1. In a document, press the Menu key.

2. Click Show Changes.

To hide tracked changes, press the Menu key. Click Hide Changes.

View the table of contents in a document

Depending on the document type, you might not be able to view the table of contents.

1. In a document, press the Menu key.

2. Click Table of Contents.

To move to a specific heading, click a heading. Click View.

Help Files and attachments

Spreadsheets

Move to a specific cell

1. In a spreadsheet, press the Menu key.

2. Click Go to Cell.

3. Type the cell co-ordinates.

4. Press the Enter key.

View the content of a cell

In a spreadsheet, click the trackpad.

View a list of worksheets

1. In a spreadsheet, press the Menu key.

2. Click Table of Contents.

To move to a specific worksheet, click a worksheet. Click View.

Switch worksheets

1. In a spreadsheet, press the Menu key.

2. Click Next Sheet or Prev Sheet.

Change the size of a column

In a spreadsheet, perform one of the following actions:

• To change the size of a column, click the column label. Click a size.

• To view all the text in a column, click the column label. Click Fit.

•To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet.

Click a size.

• Click Options. Set the Column Width field. Click Save.

Set display options for a spreadsheet

1. In a spreadsheet, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

• To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.

Help Files and attachments

• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.

4. Press the Menu key.

5. Click Save.

Media files

View a list of pages in a multi-page .tif file

You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file.

1. In a multi-page .tif file, press the Menu key.

2. Click Table of Contents.

To move to a specific page, click a page.

Switch pages in a multi-page .tif file

1. In a multi-page .tif file, press the Menu key.

2. Click Next Page or Prev Page.

Presentations

Switch presentation views

1. In a presentation, press the Menu key.

2. Perform one of the following actions:

• To view text only, click View Text.

• To view text and slides, click View Both.

To view the presentation in its original format, click View Slides.

Switch slides

1. In a presentation, press the Menu key.

2. Click Next Slide or Prev Slide.

Rotate a slide

1. When viewing a slide in slide view, press the Menu key.

2. Click Rotate.

Help Files and attachments

Zoom in to or out from a slide

When viewing a presentation in slide view, press the Menu key.

To zoom back to the original slide size, press the Menu key. Click Fit to Screen.

Save a slide

1. When viewing a presentation in slide view, press the Menu key.

2. Click Save Slide.

3. Type a name for the file.

4. Click Save.

vCard contact attachments

About vCard contact attachments

vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email

message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When

you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the

attached contact.

Open a vCard contact attachment

1. In a message, highlight a vCard® contact attachment.

2. Press the Menu key.

3. Click View Attachment.

Add a contact to your contact list from a vCard contact attachment

1. In a vCard® contact attachment, press the Menu key.

2. Click Add to Contacts or Update Contact.

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To search for text in a file or an attachment, press F.

Help Files and attachments

• To move to the last cursor position after closing and reopening a file or an attachment, press G.

In a spreadsheet

• To move to a specific cell, press G.

• To view the content of a cell, press the Space key.

• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

• To view columns or rows that are hidden by default, press H. To hide these columns or rows again, press H again.

In a presentation

• To switch presentation views, press M.

• To move to the next slide when viewing a presentation in slide view, press N.

• To move to the previous slide when viewing a presentation in slide view, press P.

•To move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view,

press G.

Troubleshooting attachments

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry® device.

1. To download the content, click the skipped content bar.

2. Click More.

A message or attachment does not appear or is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

To download the slide, highlight the slide. Press the Menu key. Click Retrieve.

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Media

Audio and video files

Play a media file

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Click a media file.

To stop playing a media file, click the stop icon.

Related topics

Transfer a file between your device and your computer using the Roxio Media Manager, 118

Transfer a file between your device and your computer in mass storage mode or MTP, 119

Change your ring tone

1. On the Home screen, click the Sounds icon.

2. Click Set Ring Tones/Alerts.

3. Click the application or item that you want to change.

4. Perform one of the following actions:

• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.

•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click

a ring tone.

5. Press the Menu key.

6. Click Save.

Record a voice note

1. On the Home screen, click the Media icon.

2. Click the Voice Notes Recorder icon.

3. Click the record icon.

4. Perform any of the following actions:

• To pause recording, click the pause icon. To resume recording, click the record icon.

• To stop recording, click the pause icon. Click the stop icon.

Play the next or previous song

When playing a song, press the Next or Previous key on the top of the device.

Help Media

101

Fast-forward or rewind a media file

1. When playing a media file, click the progress bar.

2. On the trackpad, slide your finger to the right or left.

3. Click the trackpad.

Pause a media file

When playing a song, video, or voice note, press the Play/Pause/Mute key on the top of your device.

To resume playing the song, video, or voice note, press the Play/Pause/Mute key again.

Play a media file on a web page

1. On a web page, click a media file.

2. Click Open.

Repeat songs

You can repeat a single song or all the songs in a category or playlist.

1. When you are playing a song, press the Menu key.

2. Click Repeat.

3. Perform one of the following actions:

• To repeat the song that is currently playing, click Current Song.

• To repeat the playlist that is currently playing, click Playlist.

• To repeat the songs in the Album category or Artist category that you are currently playing, click Album or Artist.

To stop repeating songs, press the Menu key. Click Repeat. Click Off.

Shuffle songs

1. On the Home screen, click the Media icon.

2. Click Music.

3. Perform one of the following actions:

• To shuffle all your songs, click Shuffle Songs.

• To shuffle all the songs in a category or a playlist, click a category or playlist. Press the Menu key. Click Shuffle.

To stop shuffling songs, press the Menu key. Click Shuffle.

Related topics

Change the order of songs in a playlist, 105

Help Media

102

Adjust the volume

• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

• To decrease the volume, press the Volume Down key on the right side of your device.

•To mute the volume, press the Play/Pause/Mute key on the top of your device. To turn off mute, press the Play/Pause/Mute key again.

Related topics

Amplify the volume using the audio boost feature, 103

Improve sound quality for songs, 103

Amplify the volume using the audio boost feature

Depending on your BlackBerry® device model, this feature might not be supported.

The audio boost feature allows you to amplify the volume for songs, ring tones, and videos.

1. On the Home screen, click the Media icon.

2. Press the Menu key.

3. Click Options.

4. Change the Audio Boost field to On.

5. Read the warning on the screen and if you wish to proceed, click Yes.

6. Press the Menu key.

7. Click Save.

Related topics

Adjust the volume, 26

Improve sound quality for songs, 103

Improve sound quality for songs

Depending on your BlackBerry® device model, this feature might not be supported.

To improve sound quality for songs, you must be using stereo headphones with your device.

1. On the Home screen, click the Media icon.

2. Press the Menu key.

3. Click Options.

4. Change the Headset Music EQ field.

5. Press the Menu key.

6. Click Save.

Related topics

Adjust the volume, 26

Amplify the volume using the audio boost feature, 103

Help Media

103

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device

model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Keep backlighting on when you play a video

By default, the backlighting is designed to turn off after a period of time to conserve battery power.

1. On the Home screen, click the Media icon.

2. Press the Menu key.

3. Click Options.

4. Change the Turn Off Auto Backlighting field to No.

5. Press the Menu key.

6. Click Save.

Playlists

About playlists

You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your

BlackBerry® device or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add

a song to your device that meets the criteria, your device adds it to the automatic playlist. An indicator appears beside automatic playlists in

your list of playlists.

Create a standard playlist

1. On the Home screen, click the Media icon.

2. Click the Music icon.

3. Click Playlists.

4. Click New Playlist.

5. Click Standard Playlist.

6. Type a name for the playlist.

7. Press the Menu key.

8. Click Add Songs.

9. Click a song.

10. To add more songs, repeat steps 7 to 9.

11. Press the Menu key.

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12. Click Save.

Add a song to a playlist

1. On the Home screen, click the Media icon.

2. Click the Music icon.

3. Click Playlists.

4. Click a standard playlist.

5. Press the Menu key.

6. Click Add Songs.

7. Click a song.

8. Press the Menu key.

9. Click Save.

Add the song that is playing to a playlist

1. When playing a song, press the Menu key.

2. Click Add To Playlist.

3. Click a playlist.

Change the order of songs in a playlist

1. On the Home screen, click the Media icon.

2. Click the Music icon.

3. Click Playlists.

4. Click a standard playlist.

5. Highlight a song.

6. Press the Menu key.

7. Click Move.

8. Click the new location.

9. Press the Menu key.

10. Click Save.

Related topics

Shuffle songs, 102

Delete a song from a playlist

1. On the Home screen, click the Media icon.

2. Click the Music icon.

3. Click Playlists.

4. Click a standard playlist.

5. Highlight a song.

6. Press the Menu key.

7. Click Remove.

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8. Click OK.

9. Press the Menu key.

10. Click Save.

Create an automatic playlist

1. On the Home screen, click the Media icon.

2. Click the Music icon.

3. Click Playlists.

4. Click New Playlist.

5. Click Automatic Playlist.

6. Type a name for the playlist.

7. Click the plus sign (+) beside Artists, Albums, or Genres.

8. Click an artist, album, or genre.

9. To add more criteria, repeat steps 7 and 8.

10. Press the Menu key.

11. Click Save.

To view the songs in the playlist, click a playlist. Press the Menu key. Click View Songs.

Rename a playlist

1. On the Home screen, click the Media icon.

2. Click the Music icon.

3. Click Playlists.

4. Highlight a playlist.

5. Press the Menu key.

6. Click Rename.

7. Type a name for the playlist.

8. Click Save.

Related topics

Rename an audio or video file, 112

Rename a picture or picture folder, 112

Delete a playlist

1. On the Home screen, click the Media icon.

2. Click the Music icon.

3. Click Playlists.

4. Highlight a playlist.

5. Press the Menu key.

6. Click Delete.

Related topics

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106

Delete a media file or folder, 113

Video recorder

Depending on your BlackBerry® device, the camera or video camera feature might not be supported. Depending on your device model, some

camera and video camera features might not be supported.

Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry® device.

1. On the Home screen, click the Media icon.

2. Click the Video Camera icon.

3. To start recording, click the record icon.

4. To pause recording, click the pause icon.

Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.

Related topics

Play a media file, 101

Take a picture, 13

Turn on video lighting

In low lighting conditions, the video light can improve the quality of videos that you record.

1. On the Home screen, click the Media icon.

2. Click the Video Camera icon.

3. Press the Menu key.

4. Click Options.

5. Change the Video Light field to On.

6. Press the Menu key.

7. Click Save.

Apply a color effect to videos

You can apply a sepia or black-and-white color effect to videos that you record.

1. On the Home screen, click the Media icon.

2. Click the Video Camera icon.

3. Press the Menu key.

4. Click Options.

5. Change the Color Effect field.

6. Press the Menu key.

7. Click Save.

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107

Change the video size and format

The larger the video, the more memory the video requires.

1. On the Home screen, click the Media icon.

2. Click the Video Camera icon.

3. Press the Menu key.

4. Click Options.

5. Change the Video Format field.

6. Press the Menu key.

7. Click Save.

Related topics

View properties for a media file, 114

Change the location for storing videos

1. On the Home screen, click the Media icon.

2. Click the Video Camera icon.

3. Press the Menu key.

4. Click Options.

5. Change the Folder field.

6. Press the Menu key.

7. Click Save.

Related topics

Change the location for storing pictures, 109

Move a media file, 113

Camera

Depending on your BlackBerry® device, the camera or video camera feature might not be supported. Depending on your device model, some

camera and video camera features might not be supported.

Take a picture

1. On the Home screen, click the Camera icon.

2. Press the Right Convenience key all the way down.

Related topics

Record a video, 13

Help Media

108

Change the size of pictures that you take

The larger the picture, the more memory the picture requires.

1. On the Home screen, click the Camera icon.

2. Press the Menu key.

3. Click Options.

4. Change the Picture Size field.

5. Press the Menu key.

6. Click Save.

Related topics

View properties for a media file, 114

Set picture quality

You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires.

1. On the Home screen, click the Camera icon.

2. Press the Menu key.

3. Click Options.

4. Set the Picture Quality field.

5. Press the Menu key.

6. Click Save.

Change the location for storing pictures

1. On the Home screen, click the Camera icon.

2. Press the Menu key.

3. Click Options.

4. Change the Store Pictures and Folder fields.

5. Press the Menu key.

6. Click Save.

Related topics

Move a media file, 113

Change the location for storing videos, 108

Change options to compensate for different lighting conditions in pictures

You can change the default flash setting, if available, and white balance of the pictures that you take.

1. On the Home screen, click the Camera icon.

2. Press the Menu key.

3. Click Options.

4. Perform any of the following actions:

• To change the default flash mode for pictures, if available, change the Default Flash Setting field.

Help Media

109

• To improve the colors in pictures, in the White Balance field, click the current lighting condition.

5. Press the Menu key.

6. Click Save.

Apply a color effect to pictures

You can apply a sepia or black-and-white color effect to pictures that you take.

1. On the Home screen, click the Camera icon.

2. Press the Menu key.

3. Click Options.

4. Change the Color Effect field.

5. Press the Menu key.

6. Click Save.

Pictures

View a picture

1. On the Home screen, click the Media icon.

2. Click the Pictures icon.

3. Click a category.

4. Click a picture.

To view the next or previous picture, slide your finger on the trackpad to the right or left.

Related topics

Transfer a file between your device and your computer using the Roxio Media Manager, 118

Transfer a file between your device and your computer in mass storage mode or MTP, 119

Pan a picture

To perform this task, you must be zoomed in to the picture.

In a picture, slide your finger in any direction on the trackpad.

Zoom in to or out from a picture

1. In a picture, press the Menu key.

2. Click Zoom In or Zoom Out.

To zoom back to the original picture size, press the Menu key. Click Fit to Screen.

Help Media

110

Rotate a picture

1. In a picture, press the Menu key.

2. Click Rotate.

The picture turns 90 degrees in a clockwise direction.

Save a picture from an MMS message or a web page

You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.

1. Open a picture attachment in an MMS message or highlight a picture on a web page.

2. Press the Menu key.

3. Click Save Image.

4. Click Save.

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon.

2. Click Pictures.

3. Browse to a picture.

4. Click Set As Wallpaper.

View pictures as a slide show

A slide show displays all the pictures in a category or folder in sequence.

1. On the Home screen, click the Media icon.

2. Click the Pictures icon.

3. Click a category.

4. Highlight a picture.

5. Press the Menu key.

6. Click View Slide Show.

To close the slide show, press the Escape key.

Change the number of seconds between slides in a slide show

1. On the Home screen, click the Media icon.

2. Click Options.

3. Change the Slide Show Interval field.

4. Press the Menu key.

5. Click Save.

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View pictures in list view

1. On the Home screen, click the Media icon.

2. Click the Pictures icon.

3. Click a category.

4. Press the Menu key.

5. Click View List.

Sort pictures

1. On the Home screen, click the Media icon.

2. Press the Menu key.

3. Click Options.

4. Change the Sort By field.

5. Press the Menu key.

6. Click Save.

Managing media files

Rename an audio or video file

You can only rename media files that you added.

1. On the Home screen, click the Media icon.

2. Press the Menu key.

3. Click Explore.

4. Navigate to a folder that contains audio or video files.

5. Highlight an audio or video file.

6. Press the Menu key.

7. Click Rename.

8. Type a name for the file.

9. Click Save.

Related topics

Rename a picture or picture folder, 112

Rename a playlist, 106

Rename a picture or picture folder

You can only rename pictures and picture folders that you transferred to or created on your BlackBerry® device.

1. On the Home screen, click the Media icon.

2. Click the Pictures icon.

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112

3. Click a category.

4. Highlight a picture or picture folder.

5. Press the Menu key.

6. Click Rename.

7. Type a name for the picture or picture folder.

8. Click Save.

Related topics

Rename an audio or video file, 112

Rename a playlist, 106

Move a media file

You can only move media files that you added.

1. On the Home screen, click the Media icon.

2. Press the Menu key.

3. Click Explore.

4. Navigate to a folder that contains media files.

5. Highlight a media file.

6. Press the Menu key.

7. Click Move.

8. Navigate to the new location.

9. Click a folder.

10. Click Move Here.

Related topics

Change the location for storing pictures, 109

Change the location for storing videos, 108

Delete a media file or folder

You can only delete media files and folders that you added.

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Highlight a media file or folder.

5. Press the Menu key.

6. Click Delete.

Related topics

Delete a playlist, 106

Search for a media file

1. On the Home screen, click the Media icon.

Help Media

113

2. Click a media type.

3. If necessary, click a category.

4. In the Find field, type part or all of a name for a media file.

View properties for a media file

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Highlight a media file.

5. Press the Menu key.

6. Click Properties.

Memory and media cards

About media cards

Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory

that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a

media card into your device, see the printed documentation that came with your device.

Format the device memory or a media card

If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted.

Depending on your device model, you might not be able to format your device memory.

1. On the Home screen or in a folder, click the Options icon.

2. Click Memory.

3. Press the Menu key.

4. Click Format.

5. Complete the instructions on the screen.

View the amount of memory used by media files

1. On the Home screen, click the Media icon.

2. Press the Menu key.

3. Click Memory Use.

Supported media cards

Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.

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Change the amount of memory available for media files

To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files.

Depending on your BlackBerry® device model, this feature might not be supported.

1. On the Home screen, click the Media icon.

2. Press the Menu key.

3. Click Options.

4. Perform any of the following actions:

• To change the maximum amount of device memory available for all media files, change the Device Memory Limit field.

• To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.

5. Press the Menu key.

6. Click Save.

Related topics

View properties for a media file, 114

Set picture quality, 109

Turn off media card support

When you turn off media card support, your BlackBerry® device cannot access the files on your media card.

1. On the Home screen or in a folder, click the Options icon.

2. Click Memory.

3. Change the Media Card Support field to Off.

4. Press the Menu key.

5. Click Save.

Change how you transfer files between your device and your computer

Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.

1. On the Home screen or in a folder, click the Options icon.

2. Click Memory.

3. Do one of the following actions:

•To use mass storage mode to transfer files between your BlackBerry device and computer, set the Mass Storage Mode Support field

to On. If necessary, change the Auto Enable Mass Storage Mode When Connected field.

•To use MTP to transfer media files between your device and computer, set the Media Transfer Protocol (MTP) field to On. If necessary,

change the Auto Enable Mass Storage Mode When Connected field.

•To receive a prompt to select either mass storage mode or MTP when you connect your device to your computer, set the Auto Enable

Mass Storage Mode When Connected field to Prompt.

4. Press the Menu key.

5. Click Save.

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Turn off mass storage mode or MTP

1. On the Home screen or in a folder, click the Options icon.

2. Click Memory.

3. Change the Media Transfer Protocol (MTP) field or the Mass Storage Mode Support field to No.

4. Press the Menu key.

5. Click Save.

Turn off the prompt for mass storage mode

Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.

1. On the Home screen or in a folder, click the Options icon.

2. Click Memory.

3. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No.

4. Press the Menu key.

5. Click Save.

About compression

Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression

is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep

compression turned on.

If both compression and encryption are turned on, your device compresses device data before encrypting it.

About file encryption

File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your

device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device

password, or both.

If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media

card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device

that you insert your media card into, as long as you know the password for the device.

Turn on encryption

To encrypt data in the device memory, you must have set a password for your BlackBerry® device.

Depending on the amount of memory available for storing files in the device memory, you might not be able to encrypt files in the device

memory.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

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3. Click Encryption.

4. Change the Encryption field to Enabled.

5. To encrypt data in the device memory, set the Device Memory field to Enabled.

6. To encrypt files stored on a media card and on your device, set the Media Card field to Enabled and perform one of the following actions:

• To encrypt files using an encryption key that your device generates, change the Mode field to Device.

• To encrypt files using your device password, change the Mode field to Security Password.

• To encrypt files using an encryption key and your device password, change the Mode field to Security Password & Device.

7. To also encrypt media files such as pictures, songs, and videos, set the Include Media Files field to Yes.

8. Press the Menu key.

9. Click Save.

To stop encrypting data in the device memory, change the Device Memory field to Disabled. To stop encrypting files, change the Media

Card field to Disabled.

Related topics

Set a device password, 253

Repair your media card or device memory

CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or

device memory.

1. On the Home screen or in a folder, click the Options icon.

2. Click Memory.

3. Press the Menu key.

4. Click Repair.

5. Complete the instructions on the screen.

If your media card is still not repaired, you might want to reformat it.

Transferring and downloading media files

About transferring and synchronizing media files

You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer, or you can

use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.

If you want to manage and preserve the information associated with your media files when you transfer or synchronize files between your

device and your computer, use the media manager tool of the BlackBerry® Desktop Manager. For more information about using the media

manager tool, see the help in the Roxio® Media Manager. For more information about using BlackBerry® Media Sync, see the help in BlackBerry

Media Sync.

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If you want to transfer files quickly between your media card and computer, use mass storage mode or MTP. Use mass storage mode to transfer

all file types and MTP to transfer media files. Depending on your BlackBerry device model or your wireless service provider, mass storage mode

or MTP might not be supported.

If you transfer files to your media card using mass storage mode, MTP, or Bluetooth technology, your device does not encrypt the files. If you

transfer encrypted files from your media card using mass storage mode, MTP, or Bluetooth technology, you cannot decrypt the files on your

computer or on a Bluetooth enabled device. You can use the Roxio Media Manager to preserve encryption in media files that you transfer

between your computer and your device.

Supported audio and video file formats

Type File format

Audio • .mp3

• .m4a

• .wma

• .wav

Video • .mp4

• .mov

• .3gp

• .3gp2

• .avi

• .asf

• .wmv

For more information about file formats that your BlackBerry® device supports, visit www.blackberry.com/btsc and search for media types

supported.

Transfer a file between your device and your computer using the Roxio Media Manager

1. Connect your BlackBerry® device to your computer.

2. On your computer, open the BlackBerry® Desktop Manager.

3. Click Media.

4. In the Media Manager section, click Start.

5. Click one of the following options:

•Manage Pictures

•Manage Music

•Manage Videos

6. In the left pane, click the Folders tab.

7. Drag a file or folder from one location to another.

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For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager.

Synchronize your music from your computer to your device using BlackBerry Media

Sync

To perform this task, mass storage mode must be turned on.

Using BlackBerry® Media Sync, you can synchronize specific iTunes playlists and Windows Media® Player playlists to your BlackBerry device

or a random selection of your songs that are not in a playlist.

1. Connect your device to your computer.

2. On your computer, open the BlackBerry® Desktop Manager.

3. Cick the Media icon.

4. In the BlackBerry Media Sync section, click the Launch tab.

5. If necessary, in the drop-down list, select your music application.

6. Perform one of the following actions:

• To synchronize specific playlists, select the check box beside one or more playlists.

•To synchronize a random selection of your songs, select the Fill available space with random music check box. Available space does

not include the reserved space.

•To synchronize specific playlists as well as a random selection of your songs, select the check box beside one or more playlists. Select

the Fill available space with random music check box. Available space does not include the reserved space.

7. Click Sync Music.

8. Click OK.

9. Disconnect your device from your computer.

To view your playlists on your device, on the Home screen, click the Media icon. Click the Music icon. Click Playlists. Your songs that are not

in a playlist appear in the Random Music playlist.

For more information about transferring and managing media files, see the online help in BlackBerry Media Sync.

Transfer a file between your device and your computer in mass storage mode or MTP

Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.

Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry device and your computer, or your device

memory and computer.

1. Connect your device to your computer.

2. On the Home screen or in a folder, click the Options icon.

3. Set the Mass Storage Mode Support field or Media Transfer Protocol (MTP) field to On.

4. Press the Menu key.

5. Click Save.

6. On your computer, your device might appear as a removable disk. Drag a file from a location on your computer to your device.

To exit mass storage mode or MTP, disconnect your device from your computer.

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Change how you transfer files between your device and your computer

Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.

1. On the Home screen or in a folder, click the Options icon.

2. Click Memory.

3. Do one of the following actions:

•To use mass storage mode to transfer files between your BlackBerry device and computer, set the Mass Storage Mode Support field

to On. If necessary, change the Auto Enable Mass Storage Mode When Connected field.

•To use MTP to transfer media files between your device and computer, set the Media Transfer Protocol (MTP) field to On. If necessary,

change the Auto Enable Mass Storage Mode When Connected field.

•To receive a prompt to select either mass storage mode or MTP when you connect your device to your computer, set the Auto Enable

Mass Storage Mode When Connected field to Prompt.

4. Press the Menu key.

5. Click Save.

Save a media file from a web page

1. On a web page, click a link for a media file.

2. Click Save.

3. Type a name for the media file.

4. Click Save.

Save a picture from an MMS message or a web page

You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.

1. Open a picture attachment in an MMS message or highlight a picture on a web page.

2. Press the Menu key.

3. Click Save Image.

4. Click Save.

Download a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

1. In a message, in a calendar entry, or on a web page, perform one of the following actions:

• If there is only one attachment in a message or calendar entry, press the Menu key.

• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the Menu key.

• If you are downloading a file from a web page, press the Menu key.

2. Click Download Attachment or Download File.

3. Click Download.

4. If necessary, click More or More All.

5. Highlight the folder that you want to save the file or attachment in.

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6. Press the Menu key.

7. Click Select Here.

Stop downloading an attachment

1. In a message, highlight an attachment that you are downloading.

2. Press the Menu key.

3. Click Cancel Download.

Receive a media file using Bluetooth technology

To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device.

1. On the Home screen, click the Media icon.

2. Click a media type.

3. Press the Menu key.

4. Click Receive Using Bluetooth.

5. Send a media file from the paired Bluetooth enabled device.

6. If necessary, click Yes.

7. Click Save.

Send a media file

To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.

You can only send media files that you added.

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Highlight a media file.

5. Press the Menu key.

6. Perform one of the following actions:

• To send a picture file, click Send or Share. Click a message type.

• To send an audio or video file, click the send option for a message type.

Download a ring tone

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Media icon.

2. Click the Ring Tones icon.

3. Press the Menu key.

4. Click Download Ring Tones.

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Download a picture

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Media icon.

2. Click the Pictures icon.

3. Click a category.

4. Press the Menu key.

5. Click Download Images.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

• To pause an audio or video file, press the Play/Pause/Mute key on the top of your BlackBerry® device. To resume playing an audio or

video file, press the Play/Pause/Mute key again.

• If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press and hold the

Volume Up key on the right side of your device.

Pictures

To pan a picture, you must first be zoomed in.

• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

• To pan up in a picture, press 2.

• To pan down in a picture, press 8.

• To pan right in a picture, press 6.

• To pan left in a picture, press 4.

• To return to the center of a picture, press 5.

• To rotate a picture, press L.

• To fit a picture to the screen size, press 1.

Camera and video camera

• To zoom in to a subject before taking a picture, press the Volume Up key.

• To zoom out from a subject before taking a picture, press the Volume Down key.

• To take a picture, press the Right Convenience key.

• To change the flash mode for a picture, if available, or to turn on low-light mode for a video, press the Space key.

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Troubleshooting media

I cannot play a media file on a web page

Your BlackBerry® device might not support the size or file format of the media file.

I cannot open media files

Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.

Try one of the following actions:

•If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device

from the computer or turn off mass storage mode or MTP.

•If you are trying to open a media file on your computer using mass storage mode or MTP, verify that you have closed the media manager

tool of the BlackBerry® Desktop Manager.

•If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that

mass storage mode or MTP is turned off on your device.

•If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an

encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the

media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to

None or Security Password.

Related topics

Turn off mass storage mode or MTP, 116

I cannot save media files

Your BlackBerry® device memory or media card might not have enough available memory to store media files.

Try performing the following actions:

• If you are trying to save a media file to your device memory, delete old data or messages from your device.

• If you are trying to save a media file on your media card, delete old media files.

• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or

normal pictures.

• If possible, increase the maximum amount of memory available for pictures.

Related topics

Delete a media file or folder, 113

Delete a message, 51

My device does not recognize my media card

Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.

Try one of the following actions:

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•Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your

device, see the printed documentation that came with your device.

•In your media card options, if there is a message to format your media card, disconnect your device from your computer. Turn off mass

storage mode or MTP. Format the media card. Turn on mass storage mode or MTP.

Related topics

Turn off mass storage mode or MTP, 116

Format the device memory or a media card, 114

My device is not using the correct ring tone or wallpaper

If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device

password and you reset your device, unlock your device.

Related topics

Lock your device, 253

The flash dims or turns off

If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures,

when the battery power level drops below 20 percent, the flash might turn off.

Some pictures that I take are blurry

In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera

before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at

the bottom of the screen.

Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of

the camera by turning on image stabilization in the camera options.

Some features are not available on my device

The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless

service plan.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from

using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit

www.blackberry.com/go/devices.

Related topics

Feature availability, 9

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Browser

Browser basics

Browsing web pages

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the

charges associated with using each browser, contact your wireless service provider.

1. On the Home screen, click the Browser icon.

2. Perform one of the following actions:

• If a web address field appears on the screen, type a web address.

• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.

3. Press the Enter key.

Search the Internet

To perform this task, your email account must use the BlackBerry® Internet Service that supports this feature. For more information, contact

your wireless service provider.

1. On the Home screen, click the Browser icon.

2. Perform one of the following actions:

• If the Search here field appears on the screen, type the search terms.

• If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms.

3. Press the Enter key.

Switch browser views

You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages

in a wide screen format that is similar to the format that the browser on your computer uses to display web pages.

1. On a web page, press the Menu key.

2. Click Column View or Page View.

Zoom in to or out from a web page

On a web page, press the Menu key.

To zoom back to the original web page size, press the Escape key.

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Move back or forward a web page

1. On a web page, press the Menu key.

2. Click Back or Forward.

Refresh a web page

1. On a web page, press the Menu key.

2. Click Refresh.

Save a web page to a message list

A saved web page displays content that was current at the time that you saved the web page.

1. On a web page, press the Menu key.

2. Click Save Page.

3. Click OK.

Stop loading a web page

1. When a web page is loading, press the Menu key.

2. Click Stop.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

View a list of web pages you visited recently

Depending on the browser that you used to visit a web page or add a bookmark, when you click the web page in the browser history or bookmark

list, the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser. Extra

fees might apply for using a different browser. For more information about the fees associated with each of the browsers that are available on

your BlackBerry® device, contact your wireless service provider.

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click History.

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Return to the home page

1. On a web page, press the Menu key.

2. Click Home.

Close the browser

1. On a web page, press the Menu key.

2. Click Close.

Viewing, copying, and forwarding addresses

View the address for a web page

1. On a web page, press the Menu key.

2. Click Page Address.

View the address for a link or picture

1. On a web page, highlight or pause on a link or picture.

2. Press the Menu key.

3. Click Link Address or Image Address.

Copy an address for a web page, link, or picture

1. On a web page, perform one of the following actions:

• Highlight or pause on a link. Press the Menu key. Click Link Address.

• Highlight or pause on a picture. Press the Menu key. Click Image Address.

• Press the Menu key. Click Page Address.

2. Click Copy Address.

To paste the address, press the Menu key. Click Paste.

Send a web page address

1. On the Home screen, click the Browser icon.

2. On a web page, press the Menu key.

3. Click Send Address.

4. Click a message type.

To return to the browser after you send the message, press the Escape key.

Send a link or picture from a web page

1. On a web page, highlight or pause on a link or picture.

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2. Press the Menu key.

3. Click Link Address or Image Address.

4. Click Send Address.

5. Click a message type.

To return to the browser after you send the message, press the Escape key.

Viewing pictures and playing media files

Play a media file on a web page

1. On a web page, click a media file.

2. Click Open.

Save a song or video from a web page

1. In the browser, click a link for a song or video.

2. Click Save.

3. Type a name for the song or video.

4. Click Save.

View a full picture on a web page

1. On a web page, highlight or pause on a picture.

2. Press the Menu key.

3. Click Full Image.

Zoom in to or out from a picture

1. In a picture, press the Menu key.

2. Click Zoom.

To zoom back to the original picture size, press the Menu key. Click Fit to Screen.

To close the picture, press the Escape key once in the camera or twice in the media application.

Browser bookmarks

About bookmarks for web pages

You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check

the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.

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Add a bookmark for a web page

Depending on the browser that you used to visit a web page or add a bookmark, when you click the web page in the browser history or bookmark

list, the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser. Extra

fees might apply for using a different browser. For more information about the fees associated with each of the browsers that are available on

your BlackBerry® device, contact your wireless service provider.

1. On a web page, press the Menu key.

2. Click Add Bookmark.

3. In the Auto Synchronize field, set how often the browser should check for updates to the web page.

4. In the Start time field, set the time of day when the browser should start checking for updates.

5. Click Add.

If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.

Change a bookmark for a web page

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Bookmarks.

4. Highlight a bookmark.

5. Press the Menu key.

6. Click Edit Bookmark.

7. Change the bookmark.

8. Click Accept.

Send a bookmark for a web page

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Bookmarks.

4. Highlight a bookmark.

5. Press the Menu key.

6. Click Send Bookmark.

7. Click a message type.

To return to the browser after you send the message, press the Escape key.

Delete a bookmark for a web page

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Bookmarks.

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4. Highlight a bookmark.

5. Press the Menu key.

6. Click Delete Bookmark.

Add a bookmark folder for web pages

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Bookmarks.

4. Highlight a bookmark folder.

5. Press the Menu key.

6. Click Add Subfolder.

File a bookmark for a web page

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Bookmarks.

4. Highlight a bookmark.

5. Press the Menu key.

6. Click Move Bookmark.

7. Click the new location.

Rename a bookmark folder for web pages

You can only rename folders that you created.

1. On the Home screen, click the Browser icon.

2. Highlight a folder.

3. Press the Menu key.

4. Click Rename Folder.

Delete a bookmark folder for web pages

You can only delete folders that you created.

1. On the Home screen, click the Browser icon.

2. Highlight a folder.

3. Press the Menu key.

4. Click Delete Folder.

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Web feeds

About web feeds

Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for

updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site

has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version

of the content is available, you can listen to the web feed content.

You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web

feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold.

If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.

Subscribe to a web feed

1. On a web page, press the Menu key.

2. Click Add Web Feed.

3. Select the check box beside a web feed.

4. In the Auto Synchronize field, set how often the browser should check for updates to the web feed.

5. In the Start time field, set the time of day when the browser should start checking for updates.

6. Click Add.

View web feed content

1. In a web feed, highlight a title.

2. Press the Menu key.

3. Perform one of the following actions:

• To view a summary of the story, click Show Description.

• To view the full story, click Read Story.

To hide a description, highlight a title. Press the Menu key. Click Hide Description.

Listen to web feed content

If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content

that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be

able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator.

1. In a web feed, highlight a title.

2. Press the Menu key.

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3. Click Get Audio.

Mark a web feed title as opened or unopened

In a web feed, perform one of the following actions:

• Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened.

• Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Change a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

5. Click Edit Bookmark.

6. Change the web feed.

7. Click Accept.

File a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

5. Click Move Bookmark.

6. Click the new location.

Delete a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

5. Click Delete Bookmark.

Browser options

Change the default browser view

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

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3. Click Options.

4. Click General Properties.

5. Change the Default View field.

6. Press the Menu key.

7. Click Save Options.

Change the home page or start page

Depending on your wireless service provider, you might not be able to change the home page.

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click Browser Configuration.

5. Perform any of the following actions:

• In the Home Page Address field, type a web address.

• Change the Start Page field.

6. Press the Menu key.

7. Click Save Options.

Change JavaScript options

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. Select any of the following check boxes:

•Support JavaScript

•Allow JavaScript popups

•Terminate slow running scripts

5. Press the Menu key.

6. Click Save Options.

Change options for pictures and animation on web pages

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Perform any of the following actions:

• To stop displaying pictures, click Browser Configuration. Change the Show Images field.

• To change the quality of pictures, click General Properties. Change the Image Quality field.

• To change the number of times that animated graphics repeat, click General Properties. Change the Repeat Animations field.

5. Press the Menu key.

6. Click Save Options.

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Change display options for web pages

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click Browser Configuration.

5. Perform any of the following actions:

• To view background images, select the Use Background Images check box.

• To change the browsing experience, change the Browser Identification field.

6. Press the Menu key.

7. Click Save Options.

Change font options for web pages

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click General Properties.

5. Perform any of the following actions:

• Change the Default Font Family and Default Font Size fields.

• Change the Minimum Font Style and Minimum Font Size fields.

6. Press the Menu key.

7. Click Save Options.

Set the character encoding for all web pages

By default, your BlackBerry® device uses the optimal character encoding for a web page.

1. On a web page, press the Menu key.

2. Click Set Encoding.

3. Clear the Auto mode check box.

4. Set the Default charset field.

5. Click OK.

Receive a prompt before closing the browser or running a script

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click General Properties.

5. Select any of the following check boxes:

•Prompt Before Closing Browser On Escape

•Prompt Before Closing Modified Pages

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•Prompt Before Running WML Scripts

6. Press the Menu key.

7. Click Save Options.

Clear a browser cache

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click Cache Operations.

5. Beside a cache type, click Clear.

6. Press the Escape key.

Clear the browser history

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click Cache Operations.

5. Click Clear History.

6. Press the Escape key.

About browser configurations

The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience.

If your BlackBerry device is associated with an email account that uses a BlackBerry® Enterprise Server that supports the BlackBerry Browser,

you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If you use the BlackBerry Browser

configuration, you might not be able to change some browser options.

You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access

ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use

a different name. For more information about the Internet Browser configuration, contact your wireless service provider.

You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account

information and subscribe to services such as voice mail.

If you have a Wi-Fi® enabled device and if you are in a Wi-Fi coverage area, you can log in to a Wi-Fi access point and use the Hotspot Browser

to browse web pages. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might

prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages.

Set the default browser configuration

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

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3. Click Browser.

4. Set the Default browser configuration field.

5. Press the Menu key.

6. Click Save.

About Gears

Gears™ is an extension to the browser application that is designed to provide a richer browsing experience. When you visit a Gears enabled

web site and enter information, Gears can store that information on your BlackBerry® device or media card for use during later visits to the

web site.

Gears can also help web sites provide customized content to you if you choose to share your location with that web site. Your device does not

need to have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to share your location.

The first time you visit a web site that uses Gears, you are prompted to set the permissions for that web site. You can turn off the prompt so

that your permissions for the web site are saved. You can change or delete the permissions for Gears-enabled web sites.

Change the Gears permissions for a web site

1. On the Home screen, click the Browser icon.

2. Press the Menu key.

3. Click Options.

4. Click Gears Settings.

5. Click a web site.

6. Perform one of the following actions:

• To prevent the web site from storing information on your BlackBerry® device, clear the Local Storage check box.

•To prevent the web site from accessing the location of your device, clear the Location check box. Your device does not need to be GPS

enabled to share your location.

• To remove the Gears™ permissions for a web site, press the Menu key. Click Remove Site.

7. Press the Menu key.

8. Click Save.

Browser security

About TLS

The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet

through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple

DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you

can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other

communication between your device and the BlackBerry Enterprise Server.

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About WTLS

The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet

through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the

WAP gateway and content servers is encrypted using TLS or SSL.

Manage browser security

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click Advanced Security Options.

4. Click TLS or WTLS.

5. Set the security options.

6. Press the Menu key.

7. Click Save.

TLS options

TLS Default:

Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change this

field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy.

Allow HTTPS Redirections:

Specify whether a prompt appears before a secure web page redirects your browser to another web page.

Protocol:

Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers.

Encryption Strength:

Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that

is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption

or 56-bit encryption, change this field to Allow Weak.

Allow FIPS Algorithms Only:

Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms.

Prompt for Server Trust:

Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an

authentication certificate for.

Prompt for Domain Name:

Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication

certificate for the content server does not match the web address that the browser is trying to connect to.

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Prompt for Certificate:

Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your

device has more than one certificate that you use to authenticate with content servers.

Prompt if Client Cert Not Found:

Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that

can be used to authenticate with the content server.

Default Client Cert:

Specify the certificate that your browser uses to authenticate with content servers.

WTLS options

Encryption Strength:

Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that

is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption

or 56-bit encryption, change this field to Allow Weak.

Prompt for Server Trust:

Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an

authentication certificate for.

Add a trusted content server

You can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with

a content server.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security Options.

3. Click Advanced Security Options.

4. Click TLS.

5. Press the Menu key.

6. Click Add Host.

7. Perform one of the following actions:

• If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server.

• If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate

field to the client certificate that you want to use to authenticate with the content server.

8. Click OK.

9. Press the Menu key.

10. Click Save.

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Browser push

About browser push

Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For

example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update,

a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new

information is available. The web application might also push updated information to your browser cache without notifying you. If information

is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network.

Your device supports different types of browser push messages. Service loading messages and service indication messages include updated

information. Other browser push messages include messages that appear in your browser cache.

Turn off browser push

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Browser Push.

4. Perform one of the following actions:

• To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes.

• To reject browser push messages through a BlackBerry® Enterprise Server or BlackBerry® Internet Service, clear the Enable MDS

Push check box.

• To reject browser push messages through WAP gateways, clear the Enable WAP Push check box.

5. Press the Menu key.

6. Click Save.

Browser push options

Process MDS:

Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet

Service.

MDS Hosts:

Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry

Enterprise Servers or BlackBerry Internet Services.

Process SMSC:

Set whether your device accepts SMS-based browser push messages.

SMSC Hosts:

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Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host,

type the phone number for the SMSC host.

Process IP:

Set whether your device accepts browser push messages that web applications send through a WAP gateway.

IP Hosts:

Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host,

type the IP address for the WAP gateway.

Troubleshooting the browser

No browser is available on my device

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network.

I cannot set up automatic synchronization for bookmarks

If encryption for data in the device memory is turned on, you cannot set up automatic synchronization for bookmarks.

Related topics

Turn on encryption, 116

I cannot play a song or video on a web page

Your BlackBerry® device might not support the size or file format of the song or video file.

I receive a prompt to switch browsers when streaming a song or video

If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using. If you switch

to the WAP Browser, extra fees might apply. For more information, contact your wireless service provider or administrator.

To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streaming

media check box.

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Date, time, and alarm

Set the date and time manually

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Set Time.

4. Change the Set Time field to Manual.

5. Click the Time field.

6. On the trackpad, slide your finger to select a time.

7. Click the Time field.

8. Click the Date field.

9. On the trackpad, slide your finger to select a date.

10. Click the Date field.

11. Press the Menu key.

12. Click Save.

Get the date and time from the wireless network automatically

To perform this task, your BlackBerry® device must be connected to the wireless network.

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Set Time.

4. Perform one of the following actions:

• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.

• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field

to On.

5. Change the Set Time field to Automatic.

6. Press the Menu key.

7. Click Save.

Change what appears on the display when your device is charging

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Options.

4. Change the When Charging field.

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5. Press the Menu key.

6. Click Save.

Change the clock face

You can set a different clock face for the clock, stopwatch and timer.

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Options.

4. Set the Clock Face, Stopwatch Face or Timer Face fields.

5. Press the Menu key.

6. Click Save.

Display a second time zone

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Options.

4. Set the Home Time Zone field.

5. Press the Menu key.

6. Click Save.

Turn on bedside clock mode

You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Enter Bedside Mode.

To turn off bedside clock mode, press the Escape key.

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Set options for bedside clock mode, 142

Set options for bedside clock mode

1. On the Home screen, click the Clock icon.

2. Press the Menu key.

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3. Click Options.

4. In the Bedside Mode section, perform any of the following actions:

• To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No.

• To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock

mode is turned on, change the Disable Radio field to Yes.

• To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No.

5. Press the Menu key.

6. Click Save.

Turn on the alarm

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Set Alarm.

4. On the trackpad, slide your finger up or down to highlight On or Weekdays. Slide your finger to highlight On or Weekdays.

5. Press the Escape key.

6. Click Save.

At the top of the Home screen, a clock indicator appears.

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Turn off your device, 247

Silence the alarm

• If snooze is not turned on, press any key.

• If snooze is turned on, click Snooze.

Change alarm notification options

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Options.

4. In the Alarm section, change the Alarm Tune, Snooze Time, Volume, and Vibration fields.

5. Press the Menu key.

6. Click Save.

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Use the stopwatch

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Stopwatch.

4. Click the start/stop icon.

5. Perform any of the following actions:

• To record lap times, click the lap icon.

• To stop timing, click the start/stop icon again.

• To send the results in a message, press the Menu key. Click Send Results. Click a message type.

Set the timer

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Timer.

4. Press the Menu key.

5. Click Set Timer.

6. Type the length of time to count down.

7. Click Start.

If you exit the clock application, the timer continues to count down.

Change timer notification options

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Options.

4. In the Countdown Timer section, change the Timer Tune, Volume, or Vibration fields.

5. Press the Menu key.

6. Click Save.

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Troubleshooting date, time and alarm

The time on my device is incorrect

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the Menu key.

3. Click Set Time.

4. On the Date/Time screen, try performing one of the following actions:

• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.

•If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need

to update the time zone data on your device. To update the time zone data, press the Menu key. Click Get Time Zone Updates. For

this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your

email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact

your administrator.

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Personal organizer

Contacts

Contact basics

Add a contact

1. On the Home screen, click the Contacts icon.

2. Click New Contact.

3. Type the contact information.

4. Press the key.

5. Click Save.

Add a contact from a message, call log, or web page

1. In a message, a call log, or on a web page, highlight a contact.

2. Press the Menu key.

3. Click Add to Contacts.

4. Type the contact information.

5. Press the Menu key.

6. Click Save.

Name a custom contact list field

If you change the name of a custom contact list field, it changes for all contacts.

1. When adding or changing a contact, highlight the User1, User2, User3, or User4 field.

2. Press the Menu key.

3. Click Change Field Name.

4. Type a name for the custom contact list field.

5. Press the Enter key.

You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information

about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.

About pauses and waits

Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main

phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).

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Add a pause or a wait to a phone number

1. After typing the main part of a phone number in a phone number field, press the Menu key.

2. Click Add Pause or Add Wait.

3. Type the additional numbers.

4. Press the Menu key.

5. Click Save.

View a contact

1. On the Home screen, click the Contacts icon.

2. Click a contact.

Change a contact

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

3. Press the Menu key.

4. Click Edit.

5. Change the contact information.

6. Press the Menu key.

7. Click Save.

Delete a contact

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

3. Press the Menu key.

4. Click Delete.

Search for contacts in your organization's address book

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Contacts icon.

2. Press the Menu key.

3. Click Lookup.

4. Type part or all of a contact name.

5. Press the Enter key.

Manage contact lookup results

1. In the contact lookup results, highlight a contact.

2. Press the Menu key.

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3. Perform one of the following actions:

• To add a contact to your contact list, click Add to Contacts.

• To add all the contacts, click Add All to Contacts.

• To view information for a contact, click View.

• To delete a contact from the contact lookup results, click Delete.

• To delete the contact lookup results, click Delete Lookup.

• To start a new contact lookup, click Lookup.

Customizing contacts

About custom ring tones

You can assign a custom ring tone to a contact without changing other notifications.

Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new

profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between your

contacts and your notification profiles and changes that you make in one application are made in the other application.

Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

Assign ring tones and alerts to a contact

You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive

a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile to Silent or Vibrate

Only. If you do not want to be notified with the assigned ring tone or alert, you can set your sound profile to All Alerts Off.

1. On the Home screen, click the Sounds icon.

2. Click Set Contact Alerts.

3. Click Add Contact Alert.

4. Press the Menu key.

5. Click Add Name.

6. Click a contact.

7. To add additional contacts, repeat steps 3 to 5.

8. Click the application or item that you want to change.

9. Change the ring tone or alert information.

10. Press the Menu key.

11. Click Save.

Add a caller ID picture for a contact

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

3. Press the Menu key.

4. Click Add Picture.

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5. Highlight a picture.

6. Press the Menu key.

7. Click Select.

8. Center the picture in the box.

9. Press the Menu key.

10. Click Crop and Save.

Change the caller ID picture for a contact

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

3. Press the Menu key.

4. Click Edit.

5. Highlight the caller ID picture.

6. Press the Menu key.

7. Click Replace Picture.

8. Highlight a picture.

9. Press the Menu key.

10. Click Select.

11. Center the picture in the box.

12. Press the Menu key.

13. Click Crop and Save.

Delete the caller ID picture for a contact

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

3. Press the Menu key.

4. Click Edit.

5. Highlight the caller ID picture.

6. Click Delete Picture.

7. Press the Menu key.

8. Click Save.

Mailing lists

About mailing lists

You can use mailing lists when you send email, PIN, SMS text, or MMS messages.

Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer.

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Create a mailing list

1. On the Home screen, click the Contacts icon.

2. Press the Menu key.

3. Click New Group.

4. Type a name for the mailing list.

5. Press the Menu key.

6. Click Add Member.

7. Click a contact.

8. To add another contact, repeat steps 4 to 6.

9. Press the Menu key.

10. Click Save Group.

Change a mailing list

1. On the Home screen, click the Contacts icon.

2. Highlight a mailing list.

3. Press the Menu key.

4. Click Edit Group.

5. Click a contact.

6. Click one of the following menu items:

•Add Member

•Change Member

•Delete Member

7. Press the Menu key.

8. Click Save Group.

Note: When you delete a contact from a mailing list, the contact remains in your contact list.

View a mailing list

1. On the Home screen, click the Contacts icon.

2. Click a mailing list.

To view the details for a contact in the mailing list, click a contact. Click View Member.

Delete a mailing list

1. On the Home screen, click the Contacts icon.

2. Highlight a mailing list.

3. Press the Menu key.

4. Click Delete Group.

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Multiple contact lists

About multiple contact lists

If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For

example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list

and your personal contact list on your device. For more information, contact your wireless service provider.

Switch contact lists

1. On the Home screen, click the Contacts icon.

2. Press the Menu key.

3. Click Select Contacts.

4. Click a contact list.

Change the default contact list

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Default Services.

4. Change the Contact List (SYNC) field.

5. Press the Menu key.

6. Click Save.

Contact list options

Sort contacts or tasks

1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.

2. Press the Menu key.

3. Click Options.

4. If necessary, click General Options.

5. Change the Sort By field.

6. Press the Menu key.

7. Click Save.

Change the display options for contacts

You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.

1. On the Home screen or in a folder, click the Options icon.

2. Click Language.

3. Change the Name Display field.

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4. Press the Menu key.

5. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click an application icon.

2. In an application, press the Menu key.

3. Click Options.

4. If necessary, click General Options.

5. Change the Confirm Delete field to No.

6. Press the Menu key.

7. Click Save.

View the number of contacts stored on your device

1. On the Home screen, click the Contacts icon.

2. Press the Menu key.

3. Click Options.

4. Click a contact list.

The Number of Entries field displays the number of contacts that are stored in the contact list.

Troubleshooting contacts

Custom contact list field data is not appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you

cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your

computer, because the birthday field is a date field in the email application on your computer.

Caller ID pictures are not appearing on my device

If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email

application on your computer, verify that the file name for the picture is ContactPicture.jpg.

My contact pictures keep changing

The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your

BlackBerry® device to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other

applications, you might experience increased data charges.

To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.

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Calendar

Calendar basics

About calendar views

You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and

meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays

free time that you have between appointments.

Switch calendar views

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click a view.

Move around a calendar

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Perform one of the following actions:

• To move to a specific date, click Go To Date.

• To move to the current date, click Today.

• To move forward or back by a time period, click Prev or Next.

Schedule an appointment

1. On the Home screen, click the Calendar icon.

2. Press the key.

3. Click New.

4. Type the appointment information.

5. If the appointment recurs, change the Recurrence field.

6. Press the key.

7. Click Save.

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Schedule an appointment quickly in Day view

To perform this task, in the general calendar options, the Enable Quick Entry field must be set to Yes.

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1. On the Home screen, click the Calendar icon.

2. In Day view, beside the start time, type the subject of the appointment.

3. Type a location in parentheses.

4. To change the end time, slide your finger up and down on the trackpad.

5. Click the trackpad.

If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar.

Schedule a meeting

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click New.

4. Type the meeting information.

5. Press the Menu key.

6. Click Invite Attendee.

7. Click a contact.

8. To add another contact to your meeting, repeat steps 4 to 6.

9. Press the Menu key.

10. Click Save.

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Recurrence fields

Every:

Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.

Relative Date:

Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of

each month).

Schedule an alarm

1. On the Home screen, click the Calendar icon.

2. Press the key.

3. Click New Alarm.

4. Type the alarm information.

5. If the alarm recurs, change the Recurrence field.

6. Press the Menu key.

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7. Click Save.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Open an appointment, meeting, or alarm

1. On the Home screen, click the Calendar icon.

2. Click an appointment, meeting, or alarm.

Delete an appointment, meeting, or alarm

1. On the Home screen, click the Calendar icon.

2. Highlight an appointment, meeting, or alarm.

3. Press the Menu key.

4. Click Delete.

Switch days in Day view

To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day.

Meetings

Schedule a meeting

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click New.

4. Type the meeting information.

5. Press the Menu key.

6. Click Invite Attendee.

7. Click a contact.

8. To add another contact to your meeting, repeat steps 4 to 6.

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9. Press the Menu key.

10. Click Save.

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Recurrence fields

Every:

Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.

Relative Date:

Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of

each month).

Respond to a meeting invitation

1. In a meeting invitation, press the Menu key.

2. Click Accept, Tentative, or Decline.

3. If you declined a delegated meeting invitation, perform one of the following actions:

• To decline the meeting, click Decline.

• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.

4. Perform one of the following actions:

• To send the response without adding comments, click Send Response.

• To add comments to your response, click Add Comments. Type a comment. Press the Menu key. Click Send.

Note: If you delete a meeting invitation from the messages application before you accept or decline it, the meeting is deleted from the email

application on your computer.

View your calendar when responding to a meeting

1. In a meeting invitation, press the Menu key.

2. Click View Calendar.

To return to the meeting invitation, press the Escape key.

Check availability of meeting participants

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

You can only check availability of meeting participants in your organization.

1. In a meeting or meeting invitation, below the list of meeting participants, click View Availability.

2. Perform any of the following actions:

• To select the next time that all meeting participants are available, click Next Available Time.

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• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu

key. Click Show Legend.

Change the list of participants for a meeting

To perform this task, you must be the meeting organizer.

1. In a meeting, in the Accepted or Declined field, highlight a contact.

2. Press the Menu key.

3. Click one of the following menu items:

•Invite Attendee

•Change Attendee

•Remove Attendee

4. Press the Menu key.

5. Click Save.

Forward a meeting invitation

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.

1. In a meeting or a meeting invitation, press the Menu key.

2. Click Forward.

Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response.

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Delegate a meeting invitation

To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a version of the BlackBerry®

Enterprise Server that supports this feature.

If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have

the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.

1. In a meeting invitation, press the Menu key.

2. Click Delegate.

3. Click a contact.

4. Perform one of the following actions:

• To send the response without adding comments, click Send Response.

• To add comments to your response, click Add Comments. Type a comment. Press the Menu key. Click Send.

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Send an email message to all meeting participants

1. In a meeting, meeting invitation, or meeting response, press the Menu key.

2. Click Email All Attendees.

Contact a meeting participant

1. In a meeting, meeting invitation, or meeting response, highlight a contact.

2. Press the Menu key.

3. Click a message type or Call <contact>.

Conference call meetings

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with

a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings

allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is

supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference

call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Create a conference call meeting from your device

To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on

behalf of another person from your computer.

1. In a meeting, select the Conference call check box.

2. Type the information for the conference call.

3. Press the Menu key.

4. Click Save.

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Create a conference call meeting from your computer

To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about

creating meetings on behalf of another person, see the documentation for the email application on your computer.

You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting

starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this

feature.

1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces.

2. Type a lowercase x. Do not include spaces before or after the x.

3. Type the participant access code. Type a space after the participant access code.

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4. Type CCM: and the moderator conference call bridge number. Do not include spaces.

5. Type a lowercase x. Do not include spaces before or after the x.

6. Type the moderator access code. Type a space after the moderator access code.

Example

If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant

access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.

Enter a conference call meeting

Perform one of the following actions:

• In a meeting notification, click Join Now.

• In the calendar, highlight the meeting. Press the Menu key. Click Join Now.

Save your conference call information

You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call

meeting from your BlackBerry® device.

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Select Conference Call Options.

5. Type your conference call information.

6. Press the Menu key.

7. Click Save.

Calendar options

Change the default calendar view

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Initial View field.

6. Press the Menu key.

7. Click Save.

Change the default reminder time for calendar entries

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

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4. Click General Options.

5. Change the Default Reminder field.

6. Press the Menu key.

7. Click Save.

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Change the snooze time for reminders, 160

Change the start and end time for days

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Start of Day and End of Day fields.

6. Press the Menu key.

7. Click Save.

Change the snooze time for reminders

1. On the Home screen or in the Applications folder, click the Calendar or Tasks icon.

2. Press the Menu key.

3. Click Options.

4. If necessary, click General Options.

5. Change the Snooze field.

6. Press the Menu key.

7. Click Save.

Change the email address that you use to send messages or meeting invitations

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Default Services.

4. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

5. Press the Menu key.

6. Click Save.

View tasks in a calendar

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Show Tasks field to Yes.

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6. Press the Menu key.

7. Click Save.

Change the first day of the week

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the First Day of Week field.

6. Press the Menu key.

7. Click Save.

Hide free time in Agenda view

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Show Free Time in Agenda View field to No.

6. Press the Menu key.

7. Click Save.

View more of the subject line for appointments in Agenda view

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Show End Time in Agenda View field to No.

6. Press the Menu key.

7. Click Save.

Change how long your device stores calendar entries

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Keep Appointments field.

6. Press the Menu key.

7. Click Save.

Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.

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To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device

within the set period of time appear in a calendar.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click an application icon.

2. In an application, press the Menu key.

3. Click Options.

4. If necessary, click General Options.

5. Change the Confirm Delete field to No.

6. Press the Menu key.

7. Click Save.

View the number of calendar entries stored in a calendar

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Click a calendar.

The Number of Entries field displays the number of entries that are stored in the calendar.

Multiple calendars

About multiple calendars

If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your

device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal

calendar on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each

calendar. For more information, contact your wireless service provider.

Switch calendars

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Select Calendar.

4. Click a calendar.

Use color to differentiate calendars

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

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4. Click a calendar.

5. Change the Appointment Color field.

6. Press the Menu key.

7. Click Save.

Change the calendar that reminds you of appointments

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Click a calendar.

5. Change the Display Reminders field.

6. Press the Menu key.

7. Click Save.

Change the default calendar

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Default Services.

4. Change the Calendar (CICAL) field.

5. Press the Menu key.

6. Click Save.

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

• To schedule an appointment, press C.

• To change to Agenda view, press A.

• To change to Day view, press D.

• To change to Week view, press W.

• To change to Month view, press M.

• To move to the next day, week, or month, press the Space key.

• To move to the previous day, week, or month, press the Shift key and the Space key.

• To move to the current date, press T.

• To move to a specific date, press G.

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Troubleshooting the calendar

I cannot schedule appointments that span multiple days

If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.

I cannot set some fields when scheduling appointments

If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when

you change a recurring appointment or meeting.

Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not

support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For

more information, see the documentation for the operating system on your computer.

I cannot enter a conference call with the Join Now option

The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the

Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your

device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using

the Join Now option.

Try performing the following actions:

•If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge

number and access code provided in either the Location field or the Notes section.

• If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your device waits

before dialing an extension. From the Home screen, press the Send key. Press the Menu key. Click Options. Click Smart Dialing. In the

To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call

with the Join Now option again.

Tasks

Task basics

Create a task

1. On the Home screen or in the Applications folder, click the Tasks icon.

2. Click Add Task.

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3. Type the task information.

4. Set a due date for the task.

5. If the task recurs, set the Recurrence field.

6. Press the Menu key.

7. Click Save.

Recurrence fields

Every:

Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.

Relative Date:

Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of

each month).

Change a task

1. On the Home screen or in the Applications folder, click the Tasks icon.

2. Highlight a task.

3. Press the Menu key.

4. Click Open.

5. Change the task information.

6. Press the Menu key.

7. Click Save.

Change the status of a task

1. On the Home screen or in the Applications folder, click the Tasks icon.

2. Highlight a task.

3. Press the Menu key.

4. Perform one of the following actions:

• To mark the task as complete, click Mark Completed.

• To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save.

Hide completed tasks

1. On the Home screen or in the Applications folder, click the Tasks icon.

2. Press the Menu key.

3. Click Hide Completed.

Send a task or memo

1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.

2. Highlight a task or memo.

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3. Press the Menu key.

4. Click Forward As.

5. Click a message type.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Delete a task

1. On the Home screen or in the Applications folder, click the Tasks icon.

2. Highlight a task.

3. Press the Menu key.

4. Click Delete.

Task list options

Sort contacts or tasks

1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.

2. Press the Menu key.

3. Click Options.

4. If necessary, click General Options.

5. Change the Sort By field.

6. Press the Menu key.

7. Click Save.

Change the snooze time for reminders

1. On the Home screen or in the Applications folder, click the Calendar or Tasks icon.

2. Press the Menu key.

3. Click Options.

4. If necessary, click General Options.

5. Change the Snooze field.

6. Press the Menu key.

7. Click Save.

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View tasks in a calendar

1. On the Home screen, click the Calendar icon.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Show Tasks field to Yes.

6. Press the Menu key.

7. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click an application icon.

2. In an application, press the Menu key.

3. Click Options.

4. If necessary, click General Options.

5. Change the Confirm Delete field to No.

6. Press the Menu key.

7. Click Save.

View the number of tasks or memos stored on your device

1. On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon.

2. Press the Menu key.

3. Click Options.

The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.

Memos

Memo basics

Create a memo

1. On the Home screen or in the Applications folder, click the MemoPad icon.

2. Click Add Memo.

3. Type the memo information.

4. Press the Menu key.

5. Click Save.

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Change a memo

1. On the Home screen or in the Applications folder, click the MemoPad icon.

2. Highlight a memo.

3. Press the Menu key.

4. Click Edit.

5. Change the memo information.

6. Press the Menu key.

7. Click Save.

Send a task or memo

1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.

2. Highlight a task or memo.

3. Press the Menu key.

4. Click Forward As.

5. Click a message type.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Delete a memo

1. On the Home screen or in the Applications folder, click the MemoPad icon.

2. Highlight a memo.

3. Press the Menu key.

4. Click Delete.

Memo list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click an application icon.

2. In an application, press the Menu key.

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3. Click Options.

4. If necessary, click General Options.

5. Change the Confirm Delete field to No.

6. Press the Menu key.

7. Click Save.

View the number of tasks or memos stored on your device

1. On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon.

2. Press the Menu key.

3. Click Options.

The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.

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Create a custom sound profile

1. On the Home screen, click the Sounds icon.

2. Click Edit Profiles.

3. Click Add Custom Profile.

4. Type a name for the profile.

5. Click an application or item.

6. Set the notification information.

7. Press the Menu key.

8. Click Save.

Delete a sound profile

You can delete all the preloaded sound profiles except the Normal, Vibrate Only and All Alerts Off sound profiles.

1. On the Home screen, click the Sounds icon.

2. Click Edit Profiles.

3. Highlight a profile.

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4. Press the Menu key.

5. Click Delete.

Assign ring tones and alerts to a contact

You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive

a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile to Silent or Vibrate

Only. If you do not want to be notified with the assigned ring tone or alert, you can set your sound profile to All Alerts Off.

1. On the Home screen, click the Sounds icon.

2. Click Set Contact Alerts.

3. Click Add Contact Alert.

4. Press the Menu key.

5. Click Add Name.

6. Click a contact.

7. To add additional contacts, repeat steps 3 to 5.

8. Click the application or item that you want to change.

9. Change the ring tone or alert information.

10. Press the Menu key.

11. Click Save.

Download a ring tone

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Media icon.

2. Click Ring Tones.

3. Click All Ring Tones.

4. Press the Menu key.

5. Click Download Ring Tones.

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Turn on event sounds

Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect

or disconnect a USB cable or accessory to or from your device.

1. On the Home screen, click the Options icon.

2. Click Advanced Options.

3. Click Accessibility.

4. Change the Event Sounds field to On.

5. Press the Menu key.

6. Click Save.

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LED notification

The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses.

Green:

You are in a wireless coverage area.

Blue:

Your device is connected to a Bluetooth® enabled device.

Red:

A new message has arrived and your selected sound profile is set to notify you using the LED.

If you are using your device with a smart card, your device is accessing data on the smart card.

Amber:

The battery power level for your device is low.

Turn off Bluetooth connection notification

1. On the Home screen or in a folder, click the Options icon.

2. Click Bluetooth.

3. Press the Menu key.

4. Click Options.

5. Change the LED Connection Indicator field to Off.

6. Press the Menu key.

7. Click Save.

To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On.

Turn on LED notification for wireless coverage

1. On the Home screen or in a folder, click the Options icon.

2. Click Screen/Keyboard.

3. Set the LED Coverage Indicator field to On.

4. Press the Menu key.

5. Click Save.

When your BlackBerry® device is connected to the wireless network, the LED light flashes green.

To turn off wireless coverage notification, set the LED Coverage Indicator field to Off.

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Troubleshooting ring tones, sounds, and alerts

My device is ringing or vibrating more times than expected

For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound

profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates or rings until the caller or the

wireless network ends the connection.

My device is not ringing or vibrating when I receive a call or message

Try performing the following actions:

• On the Home screen, click the Sounds icon. Verify that your sound profile is not set to either All Alerts Off or Silent.

• If you have assigned a ring tone or alert to a specific contact, on the Home screen, click the Sounds icon. Click Set Contact Alerts.

Click the contact alert. Click Phone or Messages. Verify that the Volume field is not set to Silent and the Vibration field is not set

to Off.

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Typing

Typing basics

Cut, copy, and paste text

1. With text highlighted, press the Menu key.

2. Click Cut or Copy.

3. Place the cursor where you want to insert the cut or copied text.

4. Press the Menu key.

5. Click Paste.

Clear a field

1. When typing text, press the Menu key.

2. Click Clear Field.

Cancel a text selection

1. With text selected, press the Menu key.

2. Click Cancel Selection.

Type a symbol

1. Press the Symbol key.

2. Press the letter key that appears below the symbol.

Type an accent or special character

Press and hold a letter key and slide your finger left or right on the trackpad until the accented or special character appears.

Highlight text

1. Place the cursor where you want to start highlighting text.

2. Press the Menu key.

3. Click Select.

4. Perform one of the following actions:

• To highlight a line of text, slide your finger up or down on the trackpad.

• To highlight text character by character, slide your finger left or right on the trackpad.

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Typing input methods

Switch typing input methods when you are typing

To perform this task, the keyboard on your BlackBerry® device must display Arabic or Russian letters.

1. When you are typing, press the Menu key.

2. Click Enable Multitap or Enable SureType.

Change options for typing input methods

1. On the Home screen or in a folder, click the Options icon.

2. Click Language and Text Input.

3. Click Show Text Input Options.

4. Change the input options.

5. Press the Menu key.

6. Click Save.

Predictive input method

Type text using the predictive input method

When you are typing text, perform any of the following actions:

• To select the highlighted suggestion and start typing a new word, press the Enter key.

• To select the highlighted suggestion and continue typing the same word, click the word.

• To ignore the suggestions, keep typing.

Predict words as you type

You can set your BlackBerry® device to display a list of suggested words as you type.

1. On the Home screen or in a folder, click the Options icon.

2. Click Language and Text Input.

3. Click Show Text Input Options.

4. Select the Predictive Input check box.

5. Press the Menu key.

6. Click Save.

To stop predicting words as you type, clear the Predictive Input check box.

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Find more information about typing in other languages

You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit

www.blackberry.com/go/docs and search for the Typing Guide in your language.

Typing options

Stop displaying contacts in the list that appears when you type

By default, your BlackBerry® device recognizes contacts when you type them.

1. On the Home screen or in a folder, click the Options icon.

2. Click Language and Text Input.

3. Click Show Text Input Options.

4. Clear the Use Contacts as Data Source check box.

5. Press the Menu key.

6. Click Save.

Set the cursor speed

1. On the Home screen or in a folder, click the Options icon.

2. Click Screen/Keyboard.

3. Set the Key Rate field.

4. Press the Menu key.

5. Click Save.

Set the default currency symbol

1. On the Home screen or in a folder, click the Options icon.

2. Click Screen/Keyboard.

3. Set the Currency Key field.

4. Press the Menu key.

5. Click Save.

Turn on key tones

1. On the Home screen or in a folder, click the Options icon.

2. Click Screen/Keyboard.

3. Set the Key Tone field to On.

4. Press the Menu key.

5. Click Save.

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Use shortcut keys on the Home screen

By default, shortcuts for the Home screen are turned off so that you can dial phone numbers from the Home screen.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click General Options.

5. Change the Dial From Home Screen field to No.

6. Press the Menu key.

7. Click Save.

To dial phone numbers from the Home screen, change the Dial From Home Screen field to Yes.

Spelling checker

You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek,

Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Correct spelling while you type

By default, your BlackBerry® device underlines words that it does not recognize.

1. Place the cursor in the underlined word.

2. Press the Menu key

3. Perform one of the following actions

• To get spelling suggestions, click Get Suggestions. Click a word or press the Escape key to close the list.

• To add the word to the custom dictionary, click Add to Dictionary.

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Correct spelling quickly while you type

By default, your BlackBerry® device underlines words that it does not recognize.

1. Place the cursor in the underlined word.

2. Click the trackpad.

3. Perform one of the following actions:

• To replace the misspelled word with a suggested spelling, click a word in the list that appears.

• To close the list without selecting a word, press the Escape key.

• To ignore all instances of the same spelling error, press the Menu key. Click Ignore All.

Check spelling automatically before sending email messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Spell Check.

3. Select the Spell Check Email Before Sending option.

4. Press the Menu key.

5. Click Save.

Change options for checking spelling

You can change the type and length of words that the spelling checker includes when checking spelling.

1. On the Home screen or in a folder, click the Options icon.

2. Click Spell Check.

3. Change one or more options.

4. Press the Menu key.

5. Click Save.

Add a word to the custom dictionary

1. On the Home screen or in a folder, click the Options icon.

2. Click Spell Check.

3. Click Custom Dictionary.

4. Press the Menu key.

5. Click New.

6. Type a word or letter combination.

7. Press the Enter key.

8. Press the Menu key.

9. Click Save.

Change a word in the custom dictionary

1. On the Home screen or in a folder, click the Options icon.

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2. Click Spell Check.

3. Click Custom Dictionary.

4. Highlight a word.

5. Press the Menu key.

6. Click Edit.

7. Change the word.

8. Press the Enter key.

9. Press the Menu key.

10. Click Save.

Delete a word from the custom dictionary

1. On the Home screen or in a folder, click the Options icon.

2. Click Spell Check.

3. Click Custom Dictionary.

4. Highlight a word.

5. Press the Menu key.

6. Click Delete.

7. Press the Menu key.

8. Click Save.

Custom dictionary

About the custom dictionary

You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because

SureType® technology uses the same dictionary, if you are using the Arabic or Russian input methods, words that you add to your custom

dictionary are displayed in the list that appears when you type.

Add a word to the custom dictionary

1. On the Home screen, click the Options icon.

2. Click Custom Dictionary.

3. Press the Menu key.

4. Click New.

5. Type a word or letter combination.

6. Press the Enter key.

7. Press the Menu key.

8. Click Save.

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Change a word in the custom dictionary

1. On the Home screen, click the Options icon.

2. Click Custom Dictionary.

3. Highlight a word.

4. Press the Menu key.

5. Click Edit.

6. Change the word.

7. Press the Enter key.

8. Press the Menu key.

9. Click Save.

Delete a word from the custom dictionary

1. On the Home screen, click the Options icon.

2. Click Custom Dictionary.

3. Highlight a word.

4. Press the Menu key.

5. Click Delete.

6. Press the Menu key.

7. Click Save.

Stop displaying contacts in the list that appears when you type

By default, your BlackBerry® device recognizes contacts when you type them.

1. On the Home screen or in a folder, click the Options icon.

2. Click Language and Text Input.

3. Click Show Text Input Options.

4. Clear the Use Contacts as Data Source check box.

5. Press the Menu key.

6. Click Save.

Stop adding items to the custom dictionary automatically

1. On the Home screen or in a folder, click the Options icon.

2. Click Language and Text Input.

3. Click Show Text Input Options.

4. Clear the Auto Word Learning check box.

5. Change the Learn Words From Email Messages field to Off.

6. Press the Menu key.

7. Click Save.

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AutoText

About AutoText

AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText

entry, the text changes after you press the Space key.

Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create

AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with

talk to you later.

Create an AutoText entry

1. On the Home screen or in a folder, click the Options icon.

2. Click AutoText.

3. Press the Menu key.

4. Click New.

5. In the Replace field, type the text to replace.

6. In the With field, perform one of the following actions:

• Type replacement text.

• To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro.

7. Perform one of the following actions:

• To capitalize the entry exactly as you typed it, set the Using field to Specified Case.

• To capitalize the entry according to the context, set the Using field to SmartCase.

8. Set the language.

9. Press the Menu key.

10. Click Save.

Turn off AutoText for SMS text messages

1. On the Home screen or in a folder, click the Options icon.

2. Click SMS Text.

3. Set the Disable AutoText field to Yes.

4. Press the Menu key.

5. Click Save.

Change an AutoText entry

1. On the Home screen or in a folder, click the Options icon.

2. Click AutoText.

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3. Click an AutoText entry.

4. Change the AutoText entry.

5. Press the Menu key.

6. Click Save.

Delete an AutoText entry

1. On the Home screen or in a folder, click the Options icon.

2. Click AutoText.

3. Highlight an AutoText entry.

4. Press the Menu key.

5. Click Delete.

Undo an AutoText change

Press the Backspace/Delete key twice.