BlackBerry RDC70UW Handheld Blackberry with GSM/GPRS/EDGE 850/1900, WCMDA FDD II/ V, 802.11b/g/n, Bluetooth, NFC and GPS User Manual BlackBerry Curve 9360 Smartphone 7 0 Help

BlackBerry Limited Handheld Blackberry with GSM/GPRS/EDGE 850/1900, WCMDA FDD II/ V, 802.11b/g/n, Bluetooth, NFC and GPS BlackBerry Curve 9360 Smartphone 7 0 Help

Contents

User Manual

BlackBerry Curve 9360SmartphoneHelpVersion: 7.0To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWD-1456661-0610042045-001
ContentsQuick Help.......................................................................................................................................................................................................... 5How to: Top 10................................................................................................................................................................................................... 5Troubleshooting: Top 10.................................................................................................................................................................................... 8Tips and shortcuts.............................................................................................................................................................................................. 13Tips: Doing things quickly................................................................................................................................................................................... 13Tips: Extending battery life................................................................................................................................................................................. 14Tips: Finding apps............................................................................................................................................................................................... 15Tips: Freeing and conserving storage space....................................................................................................................................................... 15Tips: Updating your software............................................................................................................................................................................. 16Tips: Keeping your information safe.................................................................................................................................................................. 17Tips: Managing indicators.................................................................................................................................................................................. 17Phone shortcuts................................................................................................................................................................................................. 18Message shortcuts.............................................................................................................................................................................................. 19File and attachment shortcuts........................................................................................................................................................................... 20Typing shortcuts................................................................................................................................................................................................. 21Media shortcuts................................................................................................................................................................................................. 22Browser shortcuts.............................................................................................................................................................................................. 23Calendar shortcuts............................................................................................................................................................................................. 24Map shortcuts.................................................................................................................................................................................................... 24Troubleshooting: Shortcuts................................................................................................................................................................................ 25Phone................................................................................................................................................................................................................. 26How to: Phone.................................................................................................................................................................................................... 26Troubleshooting: Phone..................................................................................................................................................................................... 42Voice commands................................................................................................................................................................................................ 45How to: Voice commands................................................................................................................................................................................... 45Troubleshooting: Voice commands.................................................................................................................................................................... 47Messages............................................................................................................................................................................................................ 48Email................................................................................................................................................................................................................... 48Text messages.................................................................................................................................................................................................... 69PIN messages...................................................................................................................................................................................................... 80Attachments....................................................................................................................................................................................................... 87Security options for messages............................................................................................................................................................................ 90Files and attachments........................................................................................................................................................................................ 104How to: Files....................................................................................................................................................................................................... 104Troubleshooting: Files........................................................................................................................................................................................ 109
Media................................................................................................................................................................................................................. 111Music.................................................................................................................................................................................................................. 111Podcasts............................................................................................................................................................................................................. 118Videos................................................................................................................................................................................................................. 124Video camera..................................................................................................................................................................................................... 131Camera............................................................................................................................................................................................................... 136Pictures............................................................................................................................................................................................................... 143Voice notes......................................................................................................................................................................................................... 150Ring tones, sounds, and alerts............................................................................................................................................................................ 157How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 157Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 160Browser.............................................................................................................................................................................................................. 161How to: Browser................................................................................................................................................................................................. 161Troubleshooting: Browser.................................................................................................................................................................................. 172Calendar............................................................................................................................................................................................................. 173How to: Calendar................................................................................................................................................................................................ 173Troubleshooting: Calendar................................................................................................................................................................................. 180Contacts.............................................................................................................................................................................................................. 182How to: Contacts................................................................................................................................................................................................ 182Troubleshooting: Contacts................................................................................................................................................................................. 189Clock................................................................................................................................................................................................................... 190How to: Clock..................................................................................................................................................................................................... 190Troubleshooting: Clock....................................................................................................................................................................................... 193Tasks and memos............................................................................................................................................................................................... 194Create a task or memo....................................................................................................................................................................................... 194Send a task or memo.......................................................................................................................................................................................... 194Change or delete a task or memo...................................................................................................................................................................... 194Change the status of a task................................................................................................................................................................................ 194Hide completed tasks......................................................................................................................................................................................... 195Show tasks in the calendar................................................................................................................................................................................. 195Synchronizing tasks and memos......................................................................................................................................................................... 195About categories................................................................................................................................................................................................ 197Categorize a contact, task, or memo.................................................................................................................................................................. 197Create a category for contacts, tasks, or memos............................................................................................................................................... 197Turn off the prompt that appears before you delete items............................................................................................................................... 198
Typing................................................................................................................................................................................................................. 199How to: Typing................................................................................................................................................................................................... 199Troubleshooting: Typing..................................................................................................................................................................................... 204Keyboard............................................................................................................................................................................................................ 205How to: Keyboard............................................................................................................................................................................................... 205Troubleshooting: Keyboard................................................................................................................................................................................ 206Language............................................................................................................................................................................................................ 207How to: Language............................................................................................................................................................................................... 207Troubleshooting: Language................................................................................................................................................................................ 208Screen display..................................................................................................................................................................................................... 209How to: Screen display....................................................................................................................................................................................... 209Troubleshooting: Display.................................................................................................................................................................................... 213GPS technology................................................................................................................................................................................................... 214How to: GPS technology..................................................................................................................................................................................... 214Troubleshooting: GPS technology...................................................................................................................................................................... 215Maps................................................................................................................................................................................................................... 216How to: Maps..................................................................................................................................................................................................... 216Troubleshooting: Maps...................................................................................................................................................................................... 220Applications........................................................................................................................................................................................................ 222How to: Applications.......................................................................................................................................................................................... 222Troubleshooting: Applications........................................................................................................................................................................... 224BlackBerry Device Software............................................................................................................................................................................... 230How to: BlackBerry Device Software.................................................................................................................................................................. 230Troubleshooting: BlackBerry Device Software................................................................................................................................................... 233Manage Connections.......................................................................................................................................................................................... 234Mobile network.................................................................................................................................................................................................. 234Wi-Fi technology................................................................................................................................................................................................ 241Bluetooth technology......................................................................................................................................................................................... 253How to: Bluetooth technology........................................................................................................................................................................... 253Troubleshooting: Bluetooth technology............................................................................................................................................................ 259NFC technology.................................................................................................................................................................................................. 262How to: NFC technology..................................................................................................................................................................................... 262
Troubleshooting: NFC technology...................................................................................................................................................................... 264Power and battery.............................................................................................................................................................................................. 265How to: Power and battery................................................................................................................................................................................ 265Memory and media cards................................................................................................................................................................................... 267How to: Memory and media cards..................................................................................................................................................................... 267Troubleshooting: Memory and media cards...................................................................................................................................................... 270Search................................................................................................................................................................................................................. 272How to: Search................................................................................................................................................................................................... 272Troubleshooting: Search.................................................................................................................................................................................... 275SIM card.............................................................................................................................................................................................................. 276How to: SIM card................................................................................................................................................................................................ 276Security............................................................................................................................................................................................................... 279How to: Security................................................................................................................................................................................................. 279Troubleshooting: Security.................................................................................................................................................................................. 309Service books and diagnostic reports................................................................................................................................................................. 311Accept, delete, or restore a service book........................................................................................................................................................... 311Run a diagnostic report...................................................................................................................................................................................... 311View, submit, or delete a diagnostic report....................................................................................................................................................... 311Set a default recipient for diagnostic reports..................................................................................................................................................... 312I can't run or submit a diagnostic report............................................................................................................................................................ 312Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 312Synchronization.................................................................................................................................................................................................. 313How to: Synchronization.................................................................................................................................................................................... 313Troubleshooting: Synchronization..................................................................................................................................................................... 316Accessibility options........................................................................................................................................................................................... 318How to: Accessibility.......................................................................................................................................................................................... 318Calculator........................................................................................................................................................................................................... 323Use the calculator............................................................................................................................................................................................... 323Convert a measurement..................................................................................................................................................................................... 323Glossary.............................................................................................................................................................................................................. 324Legal notice........................................................................................................................................................................................................ 329
Quick HelpHow to: Top 10BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.Set up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmationmessage. To view and manage your email messages, on the Home screen, click the Messages icon.Note: In some cases, you might see the following options. If so, select one of the options.•Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts(for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate yoursmartphone with your work email account using the BlackBerry® Enterprise Server.If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new emailaddress for your smartphone, and do not see this option, contact your administrator or wireless service provider.Related informationChange options for your personal email account, 62About downloading apps with the BlackBerry App WorldWith the BlackBerry App World, you can search for and download games, themes, social networking apps, personalproductivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphoneover the wireless network.If you don't already have the BlackBerry App World on your smartphone, you can download it atwww.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerryApp World icon. Press the key > Help.Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerryApp World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com fromyour BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an appover the wireless network. For more information, contact your wireless service provider.RIM Confidential and Proprietary Information - Approved Third Parties5
Transfer a file from your computer to your smartphone using yoursmartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 115Synchronize email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, whichwill synchronize your email over the wireless network.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile checkbox.5. Press the key > Save.Copy contacts from your SIM card to your contact listDepending on your wireless service provider and wireless network, this feature might not be supported.1. In the contact list, press the key > SIM Phone Book.2. Press the key > Copy All To Contacts.Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that alreadyappears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.Related informationAdd a contact, 182RIM Confidential and Proprietary Information - Approved Third Parties6
Send a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon.2. Press the key > Compose Text Message.3. In the To field, do one of the following:• Type a contact name.• Press the key > Choose Contact. Click a contact.• Type a phone number that can receive text messages (including the country code and area code). For languages withnon-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.4. Type a message.5. Press the key on the keyboard.Related informationPersonal distribution lists, 187I can't send messages, 10Attach a media file, contact card, appointment, or location to a text message, 71View location on a map from the compassYou can view the compass and your location on a map at the same time.1. On the Home screen or in the Applications folder, click the Compass icon.2. Press the key > Location on Map.To return to the Compass application, press the key > Close.Related informationNavigate to a destination, 0Lock or unlock your smartphoneYou can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphonepassword, you can also lock your smartphone with a password.Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain periodof time, your smartphone might lock with a password automatically.Do one of the following:• To lock the keyboard, press the key on the top of your smartphone.• To unlock the keyboard, press the key again.• To lock your smartphone with a password, on the Home screen or in a folder, click the icon.• To unlock your smartphone, enter your password. Press the key.RIM Confidential and Proprietary Information - Approved Third Parties7
Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® smartphone.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the checkbox beside a connection type.• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationTurn on or turn off data service or set roaming options, 237I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252Turn off Word Substitution1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling check box.5. Press the key > Save.Troubleshooting: Top 10Save time and maximize your efficiency with these quick tips.I can't make or receive callsTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixeddialing list or turn off fixed dialing.• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number,including the country code and area code, for your contact.• If you're not receiving calls, verify that call blocking and call forwarding are turned off.RIM Confidential and Proprietary Information - Approved Third Parties8
• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number.Verify that your phone number is set as your active phone number.• If you have more than one phone number associated with your smartphone, verify that the phone number that you wantto make calls from and receive calls to is set as your active phone number.• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerryMVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registrationfails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerryMVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify thatcall forwarding is turned off.Related informationFixed dialing and smart dialing, 33Call waiting, call forwarding, and call blocking, 31Switch the active phone number, 38I'm not receiving messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,you should receive messages when you return to a wireless coverage area.• Reset your smartphone. Connect to the network and try again.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, thatyou want to receive email from.• Verify that your smartphone is not blocking messages. For more information, contact your administrator.Related informationChange, prioritize, or delete an email filter, 52Forward messages from a specific email folder to your smartphone, 59RIM Confidential and Proprietary Information - Approved Third Parties9
I can't send messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phonenumber for your contact.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.Related informationGenerate an encryption key, 284Wireless coverage indicators, 234Change or delete a contact, 183Turn on or turn off a network connection, 8Turn on or turn off data service or set roaming options, 237Wireless coverage indicators, 234Turn on or turn off a network connection, 8Options for email filters, 51Turn on or turn off data service or set roaming options, 237Resend a message, 48I forget my smartphone passwordIf you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® EnterpriseServer, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the onlyway you can reset your password without knowing your current password is to delete all your smartphone data. You can dothis by exceeding the number of allowed password attempts.If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when youdelete your smartphone data, you might also delete the data on your media card. For more information, contact youradministrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties10
My smartphone isn't ringing or vibrating when I receive a call or messageTry the following actions:• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds andAlerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silentand that the Vibration field isn't set to Off.The screen turns offWhen you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You canchange the length of time that the backlight stays on when you aren't touching your smartphone.To turn on the screen, click the trackpad or press a key.Related informationSet options for backlighting, 209Email messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.Organizer data isn't synchronizing over the wireless networkTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application,and MemoPad.• If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software.For more information, see the Help in the BlackBerry Desktop Software.I can't pair with a Bluetooth enabled deviceTry the following actions:• Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see thedocumentation that came with the Bluetooth enabled device.• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetoothenabled device.RIM Confidential and Proprietary Information - Approved Third Parties11
• If your BlackBerry smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making yourBlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphonerather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the topof the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click AddNew Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry smartphone for 2 minutes.• Turn off encryption for Bluetooth connections between your BlackBerry smartphone and the Bluetooth enabled device. Onthe Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. ClickNetworks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > DevicesProperties. Clear the Encryption check box. Press the key > Save.Related informationMake your BlackBerry smartphone discoverable, 256The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amountof time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 114RIM Confidential and Proprietary Information - Approved Third Parties12
Tips and shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Tips: Doing things quicklyFor full instructions, click the links under Related information at the bottom.Access popular options such as changing your ring tone,setting the alarm, viewing notifications, and turning on orturning off network connections.Highlight and click the areas at the top of the Home screen.See all the apps and folders on the Home screen, or minimizethe panel and view the wallpaper.On the navigation bar, click All.Switch to another app. Press and hold the key. Click an app.Note: The other app might still be running in the background.Open an app with a convenience key. Press a convenience key on the side of your smartphone.Note: You can customize which app a convenience key opens.Use pop-up menus. Pop-up menus provide common available actions, and appearin the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message.To open a pop-up menu, press and hold the trackpad. To selecta command, click the trackpad.Switch to the Favorites, Media, Downloads, and Frequentpanels.On the Home screen, highlight All on the navigation bar andslide your finger on the trackpad right or left.Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite.Change options for the Home screen such as the wallpaper. On the Home screen, press the key > Options.Related informationChange what happens when you type on the Home screen, 0Assign an application to a Convenience key, 205Keep an application running in the background and switch to another application, 223RIM Confidential and Proprietary Information - Approved Third Parties13
Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.Set your BlackBerry® smartphone to turn on and turn offautomatically.You can set your smartphone to turn off while you aren't usingit for an extended period, like when you sleep. Data youreceive when the smartphone is turned off automaticallyupdates when the smartphone turns on.On the Home screen or in a folder, click the Options icon. ClickDevice > Auto On/Off.Set backlighting to remain on for a shorter period of time, andlower its brightness.On the Home screen or in a folder, click the Options icon. ClickDisplay > Screen Display.Turn off network connections you aren't using. On the Home screen, click the connections area at the top ofthe screen, or click the Manage Connections icon. Click anetwork connection to clear the checkbox.Close apps when you're finished with them.When you switch from one app to another, some apps, suchas the Browser app or the Music app, run in the background,which uses battery power.In an app, press the key > Close.Switch your vibrating notifications to sound notifications orLED notifications, lower the volume of your soundnotifications, or select a shorter ring tone.On the Home screen, click the Sound and Alert Profiles icon.Click Change Sounds and Alerts.Delete the original text from a reply message. When you are replying to a message, press the key >Delete Original Text.If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash iconat the bottom of the screen until the flash off indicatorappears.Keep your battery connections clean.Keeping the battery clean extends the life of your battery.Every few months, use a cotton swab or dry cloth to clean themetal contacts on the battery and the smartphone.Related informationDelete the original text from a reply message, 50Change your ring tone, notifiers, or reminders, 27Turn on or turn off a network connection, 8Set options for backlighting, 209RIM Confidential and Proprietary Information - Approved Third Parties14
Set your smartphone to turn on and turn off automatically, 265Tips: Finding appsLook in a folder on your Home screen. Some apps are located in folders on your Home screen. Clicka folder to see what apps are inside.Make all hidden apps visible on the Home screen. On the Home screen, press the key > Show All Icons. Tounhide the app, highlight it and then click Hide Icon to clearthe check mark. If the icon is hidden in other panels, you canunhide the icon in all panels, or in the current panel only. IfShow All Icons does not appear in the menu, there are no appshidden from view.Search for an app. On the Home screen, start typing the app name.Verify that the app is installed. On the Home screen or in a folder, click the Options icon. ClickDevice > Application Management. If the app is listed, it isinstalled on your BlackBerry® smartphone.Tips: Freeing and conserving storage spaceTry to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that yoursmartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options foremail, calendar entries, and media files might help you conserve storage space.Check how much free storage space you have. On the Home screen or in a folder, click the Options icon. ClickDevice > Storage.Delete unneeded files. On the Home screen or in a folder, click the Files icon. Find andhighlight a file. Press the key > Delete.Delete browsing history and clear the cache. On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Reduce the amount of time that your smartphone stores emailmessages and calendar entries.On the Home screen, click the Messages icon or Calendar icon.Press the key > Options.Stop storing sent messages on your smartphone. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences.RIM Confidential and Proprietary Information - Approved Third Parties15
Receive only the first section of long email messages, andchoose whether to download more.On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to32 GB. Only microSD media cards are supported.Reduce the size of pictures you take. On the Home screen, click the Camera icon. Press the key > Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationMove, rename, or delete a file, 107Receive only the first section of long email messages, 61Change the size of pictures that you take, 137View the amount of available storage space on your smartphone, 225Set how long your smartphone stores messages, 60Stop storing messages sent from your computer on your smartphone, 60Stop storing messages sent from your smartphone on your computer, 60Change how long your smartphone stores calendar entries, 180Keep an application running in the background and switch to another application, 223The application memory on my smartphone is low, 270Tips: Updating your softwareUpdated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able toupdate the software from either your computer or your smartphone. Research In Motion recommends that you regularlycreate and save a backup file on your computer, especially before you update any software. Maintaining a current backup fileon your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by anunforeseen issue.Check to see if there is updated BlackBerry Device Softwarethat you can download over the network.Depending on your smartphone model, this feature might notbe supported. On the Home screen or in a folder, click theOptions icon. Click Device > Software Updates.Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. ClickCheck for Updates. Connect your smartphone to yourcomputer.Set your BlackBerry Desktop Software to check for updatesautomatically.For instructions, see the Help in BlackBerry Desktop Software.RIM Confidential and Proprietary Information - Approved Third Parties16
Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.Related informationBlackBerry Device Software, 230Tips: Keeping your information safeYou can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised,such as avoiding leaving your smartphone unattended.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Set a smartphone password On the Home screen or in a folder, click the Options icon. ClickSecurity > Password.Encrypt contacts and files On the Home screen or in a folder, click the Options icon. ClickSecurity > Encryption.Back up your smartphone data to your computer Use the backup tool in the BlackBerry® Desktop Software toback up your smartphone data to your computer. To downloadthe BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriateoption for your computer.Back up your smartphone data to a media card On the Home screen, click the Setup icon. In the Setup section,click Device Switch > Save Data.Related informationSet a smartphone password, 279Turn on encryption, 270Tips: Managing indicatorsIndicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform youof the status of something, such as the battery or network connection. Indicators often appear on app icons, new contentwithin apps, and at the top of the Home screen.Remove the new item indicator Open each item that has this indicator. For example, to removeit from the Messages icon, click the icon.RIM Confidential and Proprietary Information - Approved Third Parties17
Remove the unopened message indicator In the Messages app, do one or more of the following:• Open all of your messages by clicking on them. If you can'tfind all of your unopened messages in your inbox, look inyour messages folders.• Mark a message as opened. Highlight a message. Press the key > Mark Read.• Mark all messages that are prior to a date as opened.Highlight a date field. Press the key > Mark PriorRead.Identify an indicator • You might be able to identify an indicator by seeing theicon of the application that the indicator refers to. To seea complete list of applications on your BlackBerry®smartphone and their icons, on the Home screen or in afolder, click the Options icon. Click Device > ApplicationManagement.• For a complete list of indicators, visitwww.blackberry.com/docs/smartphones. Click yoursmartphone model, and then click the Icons guide.Phone shortcutsDepending on the typing input language that you're using, some shortcuts might not be available.Change your ring tone From the Home screen, press the key. Press the key > PhoneRing Tones.Check your voice mail Press and hold 1.Set up a speed dial for a contact From the Home screen or in the phone application, press and hold the keythat you would like to assign speed dial to.Add an extension to a phone number Press the Alt key and X. Type the extension number.Type a letter in a phone number field Press the Alt key and the letter key.Insert a plus sign (+) when typing a phone number Press OTurn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on the keyboard.RIM Confidential and Proprietary Information - Approved Third Parties18
Change the active phone number From the Home screen, press the key. Click your phone number atthe top of the screen. Click a phone number.Message shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FFile an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.Move to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CMark a message as read or unread Press the Alt key and U.Add a flag to a message Press WView all flagged messages Press the Alt key and F.View received messages and received call logs Press the Alt key and I.View draft and sent messages Press the Alt key and O.View voice mail messages Press the Alt key and V.View text messages Press the Alt key and S.View call logs Press the Alt key and P.View all your messages Press the key.Move around your message inboxMove up a screen Press the Shift key and the Space key.RIM Confidential and Proprietary Information - Approved Third Parties19
Move down a screen Press the Space key.Move to the top of a message inbox Press TMove to the bottom of a message inbox Press BMove to the next unread item Press UMove to the next related message Press JMove to the previous related message Press KFile and attachment shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for text in a file or an attachment Press FMove to the last cursor position after closing and reopening afile or an attachmentPress GIn a spreadsheetMove to a specific cell Press GView the content of a cell Press the Space keySwitch worksheets Press V. Click a worksheet.View or hide columns or rows Press HIn a presentationSwitch presentation views Press MMove to the next slide when viewing a presentation in slideviewPress NMove to the previous slide when viewing a presentation inslide viewPress PMove to the last cursor position after closing and reopening apresentation that you were viewing in text view or in text andslide viewPress GRIM Confidential and Proprietary Information - Approved Third Parties20
Typing shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Insert a period Press the Space key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the Space key.Capitalize a letter Press and hold the letter key until the capitalized letterappears.Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,press the Left Shift key or Right Shift key.Type a symbol Press the Symbol key. Type the letter that appears below thesymbol.Type the alternate character on a key Press the Alt key and the character key.Type an accented or special character Press and hold the letter key and, on the trackpad, slide yourfinger left or right. For example, to type ü, press and hold Uand slide your finger left until ü appears. Release the letter keywhen the accented or special character appears.Type a number in a text field Press and hold the Alt key and press the number key.Type a number in a number field Press a number key. You do not need to press the Alt key.Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,press the Left Shift key or Right Shift key.Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,slide your finger up or down.Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,slide your finger left or right.Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/Delete key.Copy highlighted text Press the Alt key and click the trackpad.Paste text Press the Left Shift key or Right Shift key and click the trackpad.RIM Confidential and Proprietary Information - Approved Third Parties21
Media shortcutsDepending on the typing input language that you're using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry®smartphone.Resume playing an audio or video file Press the Mute key again.Play the next song Press and hold the Volume Up key on the right side of yoursmartphone.Play the previous song Press and hold the Volume Down key on the right side of yoursmartphone.Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turnson.PicturesZoom in Press IZoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in before you take a picture or record a video Press the Volume Up key.Zoom out before you take a picture or record a video Press the Volume Down key.Take a picture Press the Convenience key on the right side of yoursmartphone.RIM Confidential and Proprietary Information - Approved Third Parties22
Browser shortcutsTo use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input languagethat you are using, some shortcuts might not be available.Insert a period (.) in the web address field Press the Space key.Insert a slash mark (/) in the web address field Press the Shift key and the Space key.Stop loading a web page Press the Escape key.Close the browser Press and hold the Escape key.On a web pageQuickly switch between tabs Press WZoom in to a web page Press IZoom out from a web page Press OGo to the start page Press GReturn to the home page Press HOpen the bookmark list Press KAdd a bookmark Press AView a list of web pages that you have visitedrecentlyPress YRefresh a web page Press RFind text on a web page Press F. To find the next instance of the text, press V.Open the browser options Press SMove around a web pageMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a web page Press TMove to the bottom of a web page Press BRelated informationTurn on browser shortcuts, 162RIM Confidential and Proprietary Information - Approved Third Parties23
Calendar shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable QuickEntry check box.Schedule an appointment Press CChange to Agenda view Press AChange to Day view Press DChange to Week view Press WChange to Month view Press MMove to the next week, month, or day in Agenda view Press the Space key.Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.Move to the current date Press TMove to a specific date Press GMap shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Zoom in to a map Press IZoom out from a map Press OMove to the next direction on a route Press NMove to the previous direction on a route Press PRIM Confidential and Proprietary Information - Approved Third Parties24
Troubleshooting: ShortcutsI can't use a shortcutDepending on the typing input language that you're using, some shortcuts might not be available.Try changing the typing input language.Related informationChange the language, 207RIM Confidential and Proprietary Information - Approved Third Parties25
PhoneHow to: PhonePhone iconsThese icons appear at the top of the Home screen and in the Phone application.Missed call Received callPlaced call Voice mail messagePhone basicsFind your phone numberDo one of the following:•To view your active phone number, from the Home screen, press the key.Your phone number appears at the topof the screen.• If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phonenumbers, from the Home screen, press the key.Click the phone number at the top of the screen. If your wirelessservice plan supports text messaging, the first phone number in the list is the phone number that you use to send andreceive text messages.Related informationAbout multiple phone numbers, 37My phone number appears as Unknown in the Phone application, 43Make a call1. Do one of the following:•If your BlackBerry® smartphone is unlocked, press the key.• If your smartphone is locked and you don't want to unlock it, press the key > Place Call.2. Type a phone number or contact name.3. Press the key.To end the call, press the key.Related informationAdd a pause or a wait to a phone number, 182RIM Confidential and Proprietary Information - Approved Third Parties26
Available voice commands, 45Turn on dialing from the Lock screen, 38Sort phone numbers or contacts on the Phone screen, 38I can't make or receive calls, 8Answer or end a callPress the key.To end a call, press the key.Related informationChange your ring tone, notifiers, or reminders, 27I can't make or receive calls, 8Answer a second callDepending on your wireless service provider and wireless network, this feature might not be supported.During a call, press the key.• To answer the incoming call and place the current call on hold, click Answer - Hold Current.• To answer the incoming call and end the current call, click Answer - Drop Current.To return to the first call, press the key > Swap or Flash.Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related informationAdd or delete a custom profile, 158Add a contact alert, 158I can't change the number of times that my smartphone rings, 43RIM Confidential and Proprietary Information - Approved Third Parties27
Mute a callDuring a call, press the Mute key on the right side of your smartphone.To turn off mute, press the Mute key again.Place a call on holdIf your BlackBerry® smartphone is connected to a CDMA network, you can't place a call on hold.During a call, press the key > Hold.To resume a call, press the key > Resume.Turn on the speakerphoneCAUTION: Don't hold the BlackBerry® smartphone near your ear while you use the speakerphone. Hearing damage can occur.For more information, see the Safety and Product Information booklet for your smartphone.During a call, press the key on the keyboard.To turn off the speakerphone, press the key again.Dial an extension1. Press the X key.2. Type the extension number.Dial using numbers or lettersWhen you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the letter ona conventional phone keypad.• To type a number, press a number key.• To type a letter, press and hold the Alt key. Press the letter key.Switch applications during a callDuring a call, press the key > Switch Application.Note: If you switch to a different application and you want to end the call, press the key.About using a headsetYou can purchase an optional headset to use with your BlackBerry® smartphone.If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.RIM Confidential and Proprietary Information - Approved Third Parties28
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume ofaudio or video files.For more information about using the headset, see the documentation that came with your headset.Emergency callsAbout emergency calls and Emergency Callback ModeIf you're outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you cancall only emergency numbers. Your BlackBerry® smartphone is designed to allow emergency calls even when your smartphoneis locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, yoursmartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wirelessnetwork is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless networkautomatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies.Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, orinterference issues.If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters EmergencyCallback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wirelessservice provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In EmergencyCallback Mode, you can't send and receive messages or browse web pages.If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPStechnology to find your approximate location.Related informationAbout GPS technology, 0Make an emergency callDo one of the following:• If your keyboard or BlackBerry® smartphone is unlocked, from the Home screen, press the key. Type theemergency number. Press the key.• If your smartphone is locked, press the key > Emergency. Press the key.• If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type theemergency number. Press the key.VolumeAdjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.• To decrease the volume, press the Volume Down key on the right side of your smartphone.RIM Confidential and Proprietary Information - Approved Third Parties29
• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but theycan't hear you.Related informationMute a call, 28Amplify the volume using the audio boost feature, 113Improve sound quality for media files, 113Change the default volume for callsYou can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.3. Change the Default Call Volume field.4. Press the key > Save.Improve sound quality during a callYou can't change sound quality when you are using a Bluetooth® enabled headset.1. During a call, press the key > Enhance Call Audio.2. Select a Boost Bass or Boost Treble option.Improve sound quality for all callsYou can't change sound quality when you are using a Bluetooth® enabled headset.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.3. Change the Phone Call Audio field or Headset Call Audio field.4. Press the key > Save.Speed dialSet up speed dial for a contact1. From the Home screen, press the key.2. Press the key > View > Speed Dial List.3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact.To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold thekey that you assigned to the contact.RIM Confidential and Proprietary Information - Approved Third Parties30
Change the contact that is assigned to a speed dial key1. From the Home screen, press the key.2. Press the key > View > Speed Dial List.3. Highlight a contact or phone number.4. Press the key.• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dialkey.• To delete the contact from the Speed Dial Numbers list, click Delete.Call waiting, call forwarding, and call blockingTurn on call waitingTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.1. From the Home screen, press the key.2. Press the key > Options > Call Waiting.3. Select the Enabled checkbox.4. Press the key > Save.To turn off call waiting, clear the Enabled checkbox.About call forwardingDepending on your wireless service provider, one or more call forwarding phone numbers might already be available on yourSIM card or BlackBerry® smartphone. You might not be able to change or delete these phone numbers or add new ones.For more information, contact your wireless service provider.Forward callsTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.1. From the Home screen, press the key.2. Press the key > Options > Call Forwarding.• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Callsfield to a call forwarding number.• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and IfNot Reachable fields to a call forwarding number.RIM Confidential and Proprietary Information - Approved Third Parties31
3. Press the key > Save.Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.To stop forwarding calls, change the Forward Calls field to Never.Add, change, or delete a call forwarding numberTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.1. From the Home screen, press the Send key.2. Press the key > Options > Call Forwarding.3. Press the key.•To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.•To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Changethe phone number. Press the key on the keyboard.• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.4. Press the key > Close.About call blockingThe blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also blockall outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.To use the blocked calling feature, your BlackBerry® smartphone must use a SIM card, and your wireless service provider mustset up your SIM card for this service and provide you with a call blocking password. Depending on your wireless serviceprovider and wireless network, this feature might not be supported.Block callsTo perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up yourSIM card for this service and provide you with a call blocking password.1. From the Home screen, press the key.2. Press the key > Options > Call Barring.3. Highlight a call blocking option.4. Press the key > Enable.5. Type your call blocking password.To stop blocking calls, highlight a call blocking option. Press the key > Disable.Change the call blocking password1. From the Home screen, press the key.2. Press the key > Options > Call Barring.RIM Confidential and Proprietary Information - Approved Third Parties32
3. Press the key > Change Password.Fixed dialing and smart dialingDepending on your wireless service provider and wireless network, this feature might not be supported.About fixed dialingIf you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergencyaccess numbers (for example, 911 or 112).If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixeddialing list.To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM cardPIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.Turn on fixed dialingTo perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up yourSIM card for this service and provide you with a SIM card PIN2 code.1. From the Home screen, press the key.2. Press the key > Options > FDN Phone List.3. Press the key > Enable FDN Mode.4. Type your PIN2 code.5. Press the key on the keyboard.To turn off fixed dialing, press the key > Disable FDN Mode.Related informationI can't make or receive calls, 8Add, change, or delete a contact in your fixed dialing listTo perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM cardPIN2 code.1. From the Home screen, press the Send key.2. Press the key > Options > FDN Phone List.• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phonenumber.• To change a contact, press the key > Edit. Change the contact information.• To delete a contact, highlight a contact. Press the key > Delete.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties33
About smart dialingWith the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contactsapplication so that you don't have to dial a country code and area code each time that you make a call, unless the country codeor area code are different from the default codes that you set. Some country codes are not supported by the smart-dialingfeature.In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so thatyou can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from thatorganization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing outthe main phone number for the organization.Related informationI can't make or receive calls, 8Set options for dialing extensions1. From the Home screen, press the key.2. Press the key > Options > Smart Dialing.3. In the Number field, type the main phone number for an organization.4. In the Wait For field, set how long your BlackBerry® smartphone waits before dialing an extension.5. In the Extension Length field, set the default length for extensions.6. Press the key > Save.Set the default country code and area code1. From the Home screen, press the key.2. Press the key > Options > Smart Dialing.3. Set the Country Code and Area Code fields.4. If necessary, set the Local Country Code field and International Dialing Digits field.5. In the National Number Length field, set the default length for phone numbers in your country.6. Press the key > Save.Note: When you determine the default length for phone numbers, include your area code and local number, but don't includeyour country code or the National Direct Dialing prefix.Conference callsAbout conference callsYou can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing servicehas provided you with a conference call bridge number, you can create conference call meetings in the calendar on yoursmartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter theRIM Confidential and Proprietary Information - Approved Third Parties34
conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don'thave to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you cancreate a conference call by calling other contacts and joining the calls together.Related informationConference call meetings, 177Make a conference callDepending on your wireless service provider or your wireless service plan, this feature might not be supported.If your BlackBerry® smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.1. During a call, press the key > Add Participant.2. Type a phone number or highlight a contact.3. Press the key.4. During the new call, press the key to join your first contact to the conference call.5. To join another contact to the call, repeat steps 1 to 4.Related informationPlace a call on hold, 28Create a phone number link for a conference call1. Type a phone number for the conference call bridge.2. Type X and the access code.Speak privately with a contact during a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference callmeeting in the calendar.1. During a conference call, press the key > Split Call.2. Click a contact.To return to the conference call, press the key > Join Conference.Disconnect a contact from a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference callmeeting in the calendar.1. During a conference call, press the key > Drop Call.2. Click a contact.RIM Confidential and Proprietary Information - Approved Third Parties35
Leave a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference callmeeting in the calendar.If you make a conference call, you can leave the conference call and the call continues without you. Depending on yourwireless service provider, this feature might not be supported.During a conference call, press the key > Transfer or Flash.Call logsAbout call logsCall logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placedcall indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimatedduration of the call. For more information about the exact duration of a call, contact your wireless service provider.The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set yourcall logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, amissed call indicator might also appear at the top of the Home screen.You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on yourBlackBerry® smartphone for 30 days.Send a call log1. From the Home screen, press the key.2. Highlight a call log.3. Press the key > View > History.4. Highlight a call log.5. Press the key > Forward.Delete call logs1. From the Home screen, press the key.2. Do one of the following:• To delete a single call log, highlight a call log.• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up ordown. Release the Shift key.3. Press the key > Delete.Add, change, or delete call log notes1. From the Home screen, press the key.RIM Confidential and Proprietary Information - Approved Third Parties36
2. Highlight a call log.3. Press the key > View > History.4. Click a call log.5. Press the key.• To add notes, click Add Notes. Type call notes.• To change notes, click Edit Notes. Change the call notes.• To delete notes, click Edit Notes. Press the key > Clear Field.6. Press the key > Save.View or hide call logs in the Messages applicationYou can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application.1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.• To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.3. Press the key > Save.Multiple phone numbersAbout multiple phone numbersWhen you have multiple phone numbers associated with your BlackBerry® smartphone, you can switch the phone number thatyou use as your active phone number. You have multiple phone numbers associated with your smartphone if one of thefollowing situations applies:• Your smartphone uses a SIM card and your SIM card supports more than one phone number.• Your wireless service provider has set up your smartphone to support more than one phone number.• Your wireless service provider has provided you with a phone number, and your organization has provided you with aBlackBerry® MVS Client phone number.If your SIM card supports more than one phone number, you can make calls using your active phone number only, but youreceive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any callsthat you receive to your other phone numbers receive a busy signal or are sent to voice mail.If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls andreceive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busysignal or are sent to voice mail.If your wireless service provider has provided you with a phone number, and your organization has provided you with aBlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to allphone numbers. If you're already on a call, you can receive calls to all phone numbers.RIM Confidential and Proprietary Information - Approved Third Parties37
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top ofthe screen in the phone application is the phone number that you use to send and receive text messages.You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.Switch the active phone number1. From the Home screen, press the key.2. Click your phone number at the top of the screen.3. Click the phone number that you want to set as the active phone number.Related informationMy phone number appears as Unknown in the Phone application, 43I can't make or receive calls, 8Phone optionsTurn on dialing from the Lock screen1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Allow Outgoing Calls While Locked check box.4. Press the key > Save.Sort phone numbers or contacts on the Phone screen1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.• To sort contacts alphabetically by contact name, change the Phone List View field to Name.• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.3. Press the key > Save.Related informationTurn on dialing from the Lock screen, 38Hide or display your phone number when you make callsYour wireless network can override the option that you choose.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To hide your phone number when you make calls, change the Restrict My Identity field to Always.• To display your phone number when you make calls, change the Restrict My Identity field to Never.• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict MyIdentity field to Network Determined.RIM Confidential and Proprietary Information - Approved Third Parties38
3. Press the key > Save.Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, orpasswords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.Change how you answer or end calls with the holster1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To answer calls automatically when you remove your BlackBerry® smartphone from the holster, change the AutoAnswer Calls field to Out of Holster.• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto AnswerCalls field to Never.• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to IntoHolster.• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field toNever.3. Press the key > Save.Change how you answer calls with a headsetIf your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into yoursmartphone, you can set your smartphone to answer calls automatically after 5 seconds.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/HeadsetOnly).• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.3. Press the key > Save.Reset a call timerA call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact yourwireless service provider.1. From the Home screen, press the key.2. Press the key > Status > Last Call or Total Calls > Clear Timer.RIM Confidential and Proprietary Information - Approved Third Parties39
3. Press the key > Save.About hearing aid modeIn hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate leveland frequency response to be picked up by hearing aids that are equipped with telecoils.Turn on hearing aid mode1. From the Home screen, press the key.2. Press the key > Options > Hearing Aid Mode.3. Change the Mode Enabled field to Telecoil.4. Press the key > Save.The H-T telecoil indicator appears at the top of the Home screen.Related informationAbout hearing aid mode, 40About hearing aid mode, 40About TTY supportWhen you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits persecond, you can make calls to and receive calls from TTY devices. Your BlackBerry smartphone is designed to convert receivedcalls to text that you can read on your TTY device.If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTYdevice to your BlackBerry smartphone. To get an adapter accessory that Research In Motion has approved for use with yourBlackBerry smartphone, visit www.shopblackberry.com.Turn on TTY support1. From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY field to On.4. Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.To turn off TTY support, change the TTY field to Off.Related informationAbout TTY support, 40Phone options, 38RIM Confidential and Proprietary Information - Approved Third Parties40
Voice mailAbout your voice mail greeting and voice mail passwordDepending on your wireless service provider, the method for changing your voice mail greeting or voice mail password mightdiffer. You should be able to access the options for changing your voice mail greeting or voice mail password when you checkyour voice mail. For more information, contact your wireless service provider.Check your voice mailDepending on your theme, you might be able to check your voice mail from the Home screen.1. From the Home screen, press the key.2. Press the key > Call Voice Mail.Related informationI can't check my voice mail, 43Change the voice mail access number and passwordIf a voice mail access number isn't already set on your BlackBerry® smartphone, you can type the access number for a differentvoice mail system.Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change thepassword there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voicemail password, call your wireless service provider to get a new password.1. From the Home screen, press the Send key.2. Press the key > Options > Voice Mail.3. Type a voice mail access number and a password.4. Press the key > Save.Related informationI can't check my voice mail, 43Change how many times your smartphone rings before the call goes to voice mailTo change how many times your BlackBerry® smartphone rings before the call is forwarded to voice mail, you must call yourwireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For moreinformation, contact your wireless service provider.1. Call your wireless service provider's voice mail system.RIM Confidential and Proprietary Information - Approved Third Parties41
2. Listen to your options and follow the audible prompts.Related informationI can't change the number of times that my smartphone rings, 43Troubleshooting: PhoneSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 0I can't make or receive callsTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixeddialing list or turn off fixed dialing.• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number,including the country code and area code, for your contact.• If you're not receiving calls, verify that call blocking and call forwarding are turned off.• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number.Verify that your phone number is set as your active phone number.• If you have more than one phone number associated with your smartphone, verify that the phone number that you wantto make calls from and receive calls to is set as your active phone number.• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.RIM Confidential and Proprietary Information - Approved Third Parties42
• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerryMVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registrationfails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerryMVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify thatcall forwarding is turned off.Related informationFixed dialing and smart dialing, 33Call waiting, call forwarding, and call blocking, 31Switch the active phone number, 38I can't check my voice mailTry the following actions:• If you have more than one phone number associated with your BlackBerry® smartphone and you're trying to checkyour voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phonenumber. Check the voice mail for your alternate phone number.• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact yourwireless service provider or administrator.Related informationSwitch the active phone number, 38I can't block calls• Your wireless service provider might not support the blocked calling feature. For more information, contact your wirelessservice provider.• If the BlackBerry® MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. Formore information, see the BlackBerry MVS Client User Guide.I can't change the number of times that my smartphone ringsDepending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry®smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.My phone number appears as Unknown in the Phone applicationIf your BlackBerry® smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phonenumber appears in the Phone application.RIM Confidential and Proprietary Information - Approved Third Parties43
1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Highlight the phone number.4. Press the key > Edit SIM Phone Number.5. Type your phone number.6. Click OK.I can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetoothenabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerrysmartphone.• Verify that your keyboard is unlocked.• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have setin the language options. Certain languages might not be supported.Related informationBluetooth technology, 253Change the language for voice commands, 46My headset makes calls instead of my smartphoneIf your BlackBerry® smartphone is connected to a Bluetooth® enabled headset, your smartphone might automatically makecalls on the Bluetooth enabled headset.Try the following actions:• Disconnect the Bluetooth enabled headset from your BlackBerry smartphone.•During a call, press the key, click Activate Handset.RIM Confidential and Proprietary Information - Approved Third Parties44
Voice commandsHow to: Voice commandsPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Related informationI can't make calls using a voice command, 44Change the options for voice promptsAfter you say a voice command, voice prompts might prompt you for further information or clarification, or voice promptsmight read out instructions that appear on the screen.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.• To turn off voice prompts, change the Audio Prompts field to No Prompts.• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change theAudio Prompts field to Detailed Prompts.3. Press the key > Save.Improve voice recognitionYou can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. In the Voice Adaptation section, click Start.4. Complete the instructions on the screen.Available voice commandsVoice command Description"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth®enabled device, such as a handsfree car kit or wireless headset, the paired Bluetoothenabled device must support this feature and you must turn on Bluetoothtechnology. You can't make calls to emergency numbers using voice commands.RIM Confidential and Proprietary Information - Approved Third Parties45
Voice command Description"Call <contact name> <phone numbertype>"Say this voice command to call a specific phone number for a contact that is in yourcontact list. For example, if the contact has a work number and a mobile number,you can say "call <contact name> work" to call the work number."Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must setoptions for dialing extensions. You can dial extensions only within your company."Check my phone number" If you have multiple phone numbers associated with your BlackBerry® smartphone,say this voice command to check your active phone number."Check signal strength" Say this voice command to check your wireless coverage level."Check network" Say this voice command to check the wireless network that your smartphone isconnected to."Check battery" Say this voice command to check the battery power level."Repeat" Say this voice command to have the last voice prompt repeated to you."Cancel" Say this voice command to close the voice dialing application.Related informationSet options for dialing extensions, 34Change the language for voice commandsWhen you change the language for voice commands, you change the language for voice prompts and the language that youuse to make a voice command.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Language and Method.3. Change the Voice Dialing Language field.4. Press the key > Save.Related informationMy smartphone doesn't recognize names or numbers in voice commands, 47Turn off choice lists for voice commandsIf your BlackBerry® smartphone identifies more than one possible match to a voice command, your smartphone presents youwith a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the bestmatch and dials the phone number automatically.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. Set the Choice Lists field to Always Off.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties46
Troubleshooting: Voice commandsI can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetoothenabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerrysmartphone.• Verify that your keyboard is unlocked.• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have setin the language options. Certain languages might not be supported.Related informationBluetooth technology, 253Change the language for voice commands, 46My smartphone doesn't recognize names or numbers in voice commandsTry the following actions:• Say the first name and the last name of your contact.• Improve voice recognition of numbers.RIM Confidential and Proprietary Information - Approved Third Parties47
MessagesEmailHow to: EmailComposing and sending emailSend an email1. On the Home screen, click the Messages icon.2. Press the key > Compose Email.3. In the To field, type an email address or a contact name.4. Type a message.5. Press the key > Send.Related informationSearch for a contact in your organization's address book, 183Personal distribution lists, 187I can't send messages, 10Attach a file to an email, 49Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.•To change the message, click Edit. Change the message. Press the key > Send.• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.Press the key > Send.• To resend the message without changing it, click Resend.Related informationI can't send messages, 10Reply to or forward an email or PIN messageIn a message, press the key.• To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Related informationRIM Confidential and Proprietary Information - Approved Third Parties48
I can't send messages, 10Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.• To ignore the suggested spelling, press the key.• To ignore all instances of the suggested spelling, press the key > Ignore All.• To add the word to the custom dictionary, press the key > Add To Dictionary.• To stop checking spelling, press the key > Cancel Spell Check.Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Attach a file to an emailTo attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your administrator.When you are composing an email, press the key > Attach > File.• To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.• To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. Ifnecessary, type the credentials that you use to connect to your organization's network.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 79Change the email address that you use to send messages or meeting invitations1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties49
Delete the disclaimer from an emailIf your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server mightadd a disclaimer to your email after you send it.When you are composing an email, press the key > Remove Disclaimer.To add the disclaimer again, press the key > Add Disclaimer.Delete the original text from a reply messageWhen you are replying to a message, press the key > Delete Original Text.Set the importance level for an email or a PIN message that you sendIf you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appearsbeside that message on your BlackBerry® smartphone. If the recipient's messaging application supports importance levels formessages, the importance level will also be indicated to the recipient.1. When you are composing an email or a PIN message, press the key > Options.2. Change the Importance field.3. Press the key > Save.Blind carbon copy a contactYou can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the key > Add Bcc.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Email filtersAbout email filtersYou can create email filters to specify which email is forwarded to your BlackBerry® smartphone and which remains in theemail application on your computer.Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multipleemail filters that could apply to the same email, you must decide which one should be applied first by placing that filter higherin the list.RIM Confidential and Proprietary Information - Approved Third Parties50
Create an email filterTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such asGoogle Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Press the key > New.4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save.Create an email filter based on a contact or subject1. On the Home screen, click the Messages icon.2. Highlight an email.3. Press the key > Filter by > Sender or Subject.4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save.Options for email filtersOption DescriptionFrom Specify one or more contacts or email addresses that the emailfilter should search for in the From field of your email. Separatemultiple contacts or email addresses with a semicolon (;). Tospecify that the email filter should search for all contacts oremail addresses that contain specific text, type the text anduse an asterisk (*) as a wildcard character to represent the restof the contact or email address.Sent to Specify one or more contacts or email addresses that the emailfilter should search for in the Sent To field of your email.Separate multiple contacts or email addresses with asemicolon (;). To specify that the email filter should search forRIM Confidential and Proprietary Information - Approved Third Parties51
Option Descriptionall contacts or email addresses that contain specific text, typethe text and use an asterisk (*) as a wildcard character torepresent the rest of the contact or email address.Subject Specify the text that the email filter should search for in theSubject field of your email.Message Specify the text that the email filter should search for in thebody of your email.Sent directly to me Set whether the email filter applies to email that includes youremail address in the To field.Cc to me Set whether the email filter applies to email that includes youremail address in the Cc field.Bcc to me Set whether the email filter applies to email that includes youremail address in the Bcc field.Importance Set the importance level of email that the email filter appliesto.Sensitivity Set the sensitivity level of email that the email filter applies to.Action Set whether email that the email filter applies to is forwardedto your BlackBerry® smartphone. If email is forwarded, specifywhether it is forwarded with high importance or with the emailheader only.Turn on an email filter1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Select the check box beside an email filter.4. Press the key > Save.Change, prioritize, or delete an email filter1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Highlight an email filter.4. Press the key.•To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.• To prioritize an email filter, click Move. Click the new location.RIM Confidential and Proprietary Information - Approved Third Parties52
• To delete an email filter, click Delete.Synchronizing emailAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete email messages on your smartphone, these email messagesshould be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messagesin the email application on your computer should be reflected on your smartphone.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or emailcan't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use theBlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerryDesktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Synchronize email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, whichwill synchronize your email over the wireless network.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile checkbox.5. Press the key > Save.Delete email on your smartphone and in your email application on your computerYou can set the Delete On option for each email address that is associated with your BlackBerry® smartphone.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related informationRIM Confidential and Proprietary Information - Approved Third Parties53
Delete a message, 56Empty the deleted items folder on your computer from your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone andin the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on yoursmartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 180Synchronize organizer data over the wireless network, 185Manage email reconciliation conflictsYou can set the On Conflicts option for each email address that is associated with your BlackBerry® smartphone.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save.Stop forwarding email to your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.RIM Confidential and Proprietary Information - Approved Third Parties54
4. Clear the Send Email to Handheld checkbox.5. Press the key > Save.To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.Viewing and replying to emailAbout email account iconsDepending on your wireless service plan or administrator, you might be able to associate your BlackBerry® smartphone with awork email account and one or more personal email accounts. If you associate your smartphone with more than one emailaccount, multiple email account icons might appear on your smartphone, in addition to the main Messages icon. For moreinformation about associating your smartphone with more than one email account, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.Depending on your theme, a separate icon might appear for text messages.Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next or Find Next on Page.Preview more of grouped email messagesTo display more lines of each email in a group, you must have set your BlackBerry® smartphone to group email messages bysubject.1. On the Home screen, click the Messages icon.2. Click Options > Message Display and Actions.3. Change the Preview Length field.4. Press the key > Save.View an address instead of a display nameIn a message, press the key > Show Address.To view the display name again, press the key > Show Name.RIM Confidential and Proprietary Information - Approved Third Parties55
View email in plain text format1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Enable HTML Email check box.5. Press the key > Save.View saved messages1. On the Home screen, click the Messages icon.2. Press the key > View Saved Messages.Organizing your email inboxMark a message as opened or unopenedOn the Home screen, click the Messages icon.• To mark a message as opened or unopened, highlight the message. Press the key > Mark Read or Mark Unread.• To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark PriorRead.Save a messageSaved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certainperiod of time.On the Home screen, click the Messages icon.•To save an email or PIN message, highlight an email or PIN message. Press the key > Save.• To save a text message, open a conversation and highlight a text message. Press the key > Save Message.Related informationView saved messages, 56Delete a messageOn the Home screen, click the Messages icon.•To delete a message, highlight the message. Press the key > Delete.• To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key >Delete. If necessary, delete the message from your message inbox as well.• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger upor down. Release the Shift key. Press the key > Delete Messages.RIM Confidential and Proprietary Information - Approved Third Parties56
• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on yourcomputer during email reconciliation.About flagsDepending on the message service that you use, you can add flags to email messages that you receive or send as a reminder toyou or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set duedates so that your BlackBerry® smartphone reminds you to return to the email.If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags,changes that you make to flags on your smartphone should be reflected in the email application on your computer. Likewise,changes that you make to flags in the email application on your computer should be reflected on your smartphone.If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone.Add, change, or remove a flagIf you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and arenot sent to the recipient. Depending on the message service you're using, you might not be able to do this task.When you are composing or viewing an email, press the key.•To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.•To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.• To remove a flag, click Clear Flag.Change how you group email messages1. On the Home screen, click the Messages icon.2. Press the key > Display Style > Group by Subject or Single Messages.Hide sent messages from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Sent Messages check box.4. Press the key > Save.Hide messages from the Messages applicationYou can prevent messages from specific email accounts from appearing in the Messages application. You can also set aseparate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might alreadyappear by default.1. On the Home screen, click the Messages icon.RIM Confidential and Proprietary Information - Approved Third Parties57
2. Press the key > Options > Inbox Management.• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or moreemail accounts.• To hide text messages, in the Other Message Types section, clear the Text Messages check box.3. Press the key > Save.Change how a message inbox displays messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To change the order of the subject line and sender, change the Display Order field.• To change how messages are separated, change the Separators field.• To change how many messages can fit on the screen, change the Display Message Header On field.3. Press the key > Save.Use color to differentiate work messages from other messagesTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message Categorization.3. In the Message Outline Colors section, do any of the following:• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server,change the Enterprise Messages field.• To set an outline color for your other messages, change the Other Messages field.4. Press the key > Save.Note: PIN messages might use the outline color that you have set for your work email. For more information, contact youradministrator.Storing and filing emailAbout synchronization of email foldersYou can add, change, or delete email folders in the email application on your computer or in the Messages application on yourBlackBerry® smartphone.If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports thisfeature, changes that you make to email folders are synchronized over the wireless network.Related informationSynchronize email over the wireless network, 6RIM Confidential and Proprietary Information - Approved Third Parties58
File an emailTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Highlight an email.3. Press the key > File.4. Highlight a folder.5. Press the key > File.Related informationSynchronize email over the wireless network, 6I can't file email messages, 67Add, move, rename, or delete an email folderTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Highlight a folder.4. Press the key.• To add a folder, click Add Folder.• To move a folder, click Move Folder. Click the new location.• To rename a folder, click Rename Folder.• To delete a folder, click Delete Folder.Forward messages from a specific email folder to your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection.5. Select the checkbox beside an email folder.6. Press the key > Save.Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the emailapplication on your computer, appears on your BlackBerry smartphone.Related informationRIM Confidential and Proprietary Information - Approved Third Parties59
Stop storing messages sent from your computer on your smartphone, 60Hide filed email from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Filed Messages check box.4. Press the key > Save.View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.Set how long your smartphone stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Related informationSome messages no longer appear on my smartphone, 67Stop storing messages sent from your computer on your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection.5. Clear the checkbox beside the Sent Items folder.6. Press the key > Save.Stop storing messages sent from your smartphone on your computerTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Save Copy In Sent Folder checkbox.RIM Confidential and Proprietary Information - Approved Third Parties60
5. Press the key > Save.Email optionsAdd or change your signatureDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Messages icon.2. Press the key > Options.• For a work email account, click Email Preferences. If the Message Services field appears, change this field to theappropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, placeyour cursor.• For a personal email account, click Email Account Management. Click an email account. Click Edit.3. Type a signature.4. Press the key > Save.Your signature is added to your email after you send it.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Receive only the first section of long email messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Auto More check box.4. Press the key > Save.To download more of an email, press the key > More or More All.View or hide call logs in the Messages applicationYou can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application.1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.• To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.RIM Confidential and Proprietary Information - Approved Third Parties61
3. Press the key > Save.Set an out-of-office replyTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Use Out Of Office Reply check box.5. In the field that appears, type a reply.6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.7. Press the key > Save.To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.Change options for your personal email accountDepending on your wireless service provider, you might not be able to change some options for your personal email account.You can change options for each personal email account that you added to your BlackBerry® smartphone. You can create emailfilters, synchronize your contacts, change your signature or display name, and more.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Account Management.3. Click the email account that you want to change options for.For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link underEmail Setup.Turn on or turn off read receiptsDepending on your wireless service provider or administrator, you might not be able to perform this task, or some of theoptions might not appear.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. To set whether your BlackBerry® smartphone sends a read receipt or delivery receipt when a sender requests it, changethe Send Read Receipts field.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties62
Stop loading pictures in HTML email messagesBy default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTMLemail messages.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Download Images Automatically checkbox.5. Press the key > Save.To view pictures in an HTML email message, press the key > Get Images.Turn off the prompt that appears before downloading external pictures in HTML emailmessagesSome HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® smartphoneprompts you before downloading external pictures.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Confirm External Image Download checkbox.5. Press the key > Save.Open a new message automatically when you remove your smartphone from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Stop displaying recent contacts in email address fieldsBy default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, yourBlackBerry® smartphone displays the email addresses of recent contacts who are not in your contact list.1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Show Recent Contacts When Composing Email checkbox.4. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.RIM Confidential and Proprietary Information - Approved Third Parties63
3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Read checkbox.4. Press the key > Save.Google MailAbout Google Mail on your smartphoneDepending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail®account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can access using a browser onyour computer, related messages are grouped into a single conversation. To help organize your message inbox, you can createand apply your own custom labels, report spam, archive messages, and add stars to highlight what's important.For more information about Google Mail, visit www.googlemail.com.Add or remove a star for a Google Mail message or conversationYou can mark an important Google Mail™ message or conversation with a star.1. On the Home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key.• To add a star, click Add Star.• To remove a star, click Remove Star.Apply or remove a label for a Google Mail message or conversationYou can apply a label or multiple labels to a Google Mail™ message or conversation to help organize your message inbox. If youapply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.1. On the Home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Labels.4. Do one of the following:• To apply a label, select the check box beside the label.• To remove a label, clear the check box beside the label.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties64
View Google Mail messages with a specific label1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a label.Create or delete a Google Mail label1. On the Home screen, click the Messages icon.2. Press the key > Labels.• To create a new label, click New Label. Type a label name. Click Save.• To delete a label, highlight a label. Press the key > Delete.Archive a Google Mail message or conversationIf you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in theconversation.1. On the Home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Archive > Yes.Note: Depending on how you've set your BlackBerry® smartphone to store messages, archived messages might beautomatically deleted from your smartphone after a certain period of time.Move an archived Google Mail message or conversation to your message inbox1. On the Home screen, click the Messages icon.2. Click View Folder > Archive.3. Highlight a message or conversation.4. Press the key > Move to Inbox.Report spam messages sent to your Google Mail accountWhen you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® smartphone. If you report amessage that is part of a conversation, all of the messages in the conversation are also reported as spam.1. On the Home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Report Spam.4. If necessary, click Yes.RIM Confidential and Proprietary Information - Approved Third Parties65
Troubleshooting: EmailI can't send messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phonenumber for your contact.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.Related informationGenerate an encryption key, 284Wireless coverage indicators, 234Change or delete a contact, 183Turn on or turn off a network connection, 8Turn on or turn off data service or set roaming options, 237Wireless coverage indicators, 234Turn on or turn off a network connection, 8Options for email filters, 51Turn on or turn off data service or set roaming options, 237Resend a message, 48I'm not receiving messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,you should receive messages when you return to a wireless coverage area.• Reset your smartphone. Connect to the network and try again.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.RIM Confidential and Proprietary Information - Approved Third Parties66
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, thatyou want to receive email from.• Verify that your smartphone is not blocking messages. For more information, contact your administrator.Related informationChange, prioritize, or delete an email filter, 52Forward messages from a specific email folder to your smartphone, 59I'm not receiving email messages from personal folders on my computerIf your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization toolof the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in theBlackBerry Desktop Software.I can't file email messagesTry the following actions:• Verify that wireless email reconciliation is turned on.• If your email folders don't appear on your BlackBerry® smartphone, reconcile your email using the email settings tool ofthe BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.Related informationSynchronize email over the wireless network, 6Some messages no longer appear on my smartphoneIf the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages,and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't deletesaved messages.If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,email that you delete in the email application on your computer is also deleted from your smartphone.A message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.RIM Confidential and Proprietary Information - Approved Third Parties67
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading theattachment again.Related informationReceive only the first section of long email messages, 61Receive only the first section of long email messages, 61HTML email messages don't appear correctlyTry the following actions:• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.•Try downloading external pictures. Press the key > Get Images.•Try viewing your message in plain text. Press the key > Get Plain Text.Related informationView email in plain text format, 56Some email folders appear dimmedIf you can't forward email from an email folder, the check box beside the folder appears dimmed.Try the following actions:• Wait for a few seconds. The email folders might become available after a short period of time.• Turn off wireless email reconciliation, and then turn it on again.Related informationSynchronize email over the wireless network, 6Email filters aren't working correctlyTry the following actions:• Verify that your email filters are turned on.• Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to emailmessages.Related informationEmail filters, 50The number of new or unopened messages is different than I expectThe number of new or unopened messages includes saved messages and filed messages.If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message from an email folder in theemail application on your computer other than your inbox, your smartphone files the message.Related informationRIM Confidential and Proprietary Information - Approved Third Parties68
View filed messages, 60Hide messages from the Messages application, 57Hide filed email from the message inbox, 60I can't use a shortcut to view one type of message in a message inboxIf you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your currentsmartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your currentsmartphone.To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.Some features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 0Text messagesHow to: Text messagesMessage inbox iconsThese icons indicate the type or status of each message in your inbox.Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.Unopened message New BlackBerry Messenger itemTo clear this indicator, open each chat that has thisindicator.RIM Confidential and Proprietary Information - Approved Third Parties69
Opened message BlackBerry Messenger chat is openDraft message New BlackBerry Messenger group itemFiled message New RSS itemMessage with an attachment Message is being sentMessage is high priority Message has not been sentText message with an attachment Message has been sentText message Message has been deliveredMessage has been readAbout text messagesTo send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.Depending on your wireless service provider, this feature might not be supported.Depending on the typing input language that you use to type your text messages, your messages might display to yourrecipients differently than you expect.Depending on your wireless service provider, you might also be able to send and receive the following media files in textmessages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.If you have more than one phone number associated with your BlackBerry® smartphone, your smartphone sends textmessages using the first phone number that appears in the My Number field in the Phone application.Composing and sending text messagesSend a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon.2. Press the key > Compose Text Message.3. In the To field, do one of the following:• Type a contact name.• Press the key > Choose Contact. Click a contact.• Type a phone number that can receive text messages (including the country code and area code). For languages withnon-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.RIM Confidential and Proprietary Information - Approved Third Parties70
4. Type a message.5. Press the key on the keyboard.Related informationPersonal distribution lists, 187I can't send messages, 10Attach a media file, contact card, appointment, or location to a text message, 71Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.•To change the message, click Edit. Change the message. Press the key > Send.• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.Press the key > Send.• To resend the message without changing it, click Resend.Related informationI can't send messages, 10Forward a text messageYou cannot forward text messages that contain content that is copyright protected.In a message, press the key > Forward or Forward As.Attach a media file, contact card, appointment, or location to a text message1. When you are composing a text message, press the key > Attach.2. Click one of the following menu items:•Picture•Video•Location•Audio•Voice Note•Contact•Appointment3. Click a file.Related informationI can't attach a file to a text message, 79RIM Confidential and Proprietary Information - Approved Third Parties71
Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 79Set the importance level for text messages that you sendDepending on your wireless service provider, the Priority field might not be available.If you change the importance level for text messages, a high priority indicator or low priority indicator appears on yourBlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging applicationsupports importance levels for messages, the importance level will also be indicated to the recipient.1. On the Home screen, click the Text Messages icon.2. Press the key > Options.• To set the importance level for text messages, in the SMS Text section, change the Priority field.• To set the importance level for text messages with an attachment, in the MMS section, in the Message Filteringsection, change the Importance field.3. Press the key > Save.Request delivery notification or read notification for a text message1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the MMS section, do one of the following:• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.• To receive notification when the recipient opens the message, select the Confirm Read check box.4. Press the key > Save.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.RIM Confidential and Proprietary Information - Approved Third Parties72
Set whether pressing the Enter key sends text messagesYou can stop your text messages from being sent each time that you press the , which might prevent you fromaccidentally sending a message if you plan to include several lines of text.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.4. Press the key > Save.Viewing and replying to text messagesSearch for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next or Find Next on Page.View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.View saved messages1. On the Home screen, click the Messages icon.2. Press the key > View Saved Messages.Add an appointment to your calendar from a text message1. In a text message, highlight an iCalendar attachment.2. Press the key > View Appointment.3. Press the key > Add To Calendar.Show names in the history of text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the General Text Messaging Options section, select the Show Names check box.RIM Confidential and Proprietary Information - Approved Third Parties73
4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in thehistory of your text messages, and not in messages that you send.5. Press the key > Save.Change how your text messages look1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the General Text Messaging Options section, change the Conversation Style field.4. Press the key > Save.Organizing and storing text messagesDelete a messageOn the Home screen, click the Messages icon.•To delete a message, highlight the message. Press the key > Delete.• To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key >Delete. If necessary, delete the message from your message inbox as well.• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger upor down. Release the Shift key. Press the key > Delete Messages.• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on yourcomputer during email reconciliation.Set how long your smartphone stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Related informationSome messages no longer appear on my smartphone, 67Store text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® smartphone uses a SIM card and you set your SIM card to store text messages, your text messages stillappear in the Messages application.1. On the Home screen, click the Messages icon.2. Press the key > Options.RIM Confidential and Proprietary Information - Approved Third Parties74
3. Select the Leave Messages On SIM Card checkbox.4. Press the key > Save.To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox,your text messages are deleted from your SIM card.Delete the history from a text messageDo one of the following:• To delete an individual message from the history, highlight the message. Press the key > Delete Message.• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation.• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Pressthe key > Delete.Save a media file from a text message1. In a text message, open an attachment.2. Press the key.3. Click Save <media type>.4. Click Save.Save a contact card from a messageIf you receive a contact card in a message, you can save it so that the contact information is added to your contact list.1. In a message, highlight a contact card.2. Press the key > View Attachment.3. Press the key.4. Click one of the following items:•Add to Contacts•Update ContactOptions for text messagesStop receiving text messages when roaming1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties75
Block text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or RejectAdvertisements check box.4. Press the key > Save.Turn off Word Substitution for text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the SMS Text section, select the Disable Word Substitution check box.4. Press the key > Save.Set how long your service center attempts to send text messagesIf you send a text message and it cannot be delivered immediately, your service center tries to send the text message for thenumber of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the SMS Text section, change the Retries field.4. Press the key > Save.Set a wireless network type for sending text messagesDepending on your wireless service provider and wireless network, this feature might not be supported.1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the SMS Text section, do one of the following:• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched orPacket Switched.• To use either network type to send text messages, which might be beneficial when roaming, change the Network ToSend Over field to Circuit Switched Preferred or Packet Switched Preferred.4. Press the key > Save.Open a new message automatically when you remove your smartphone from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties76
Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Read checkbox.4. Press the key > Save.Cell broadcastingAbout cell broadcastingCell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to allBlackBerry® smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that containa specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cellbroadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regularweather forecasts while another might send traffic reports.Turn on cell broadcastingTo perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up yourSIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.Depending on your wireless service provider and the wireless network that your smartphone is connected to, this featuremight not be supported.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. Select the Enable Cell Broadcasting checkbox.• If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel.RIM Confidential and Proprietary Information - Approved Third Parties77
• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Typethe channel ID and a nickname. Click OK.4. Select the checkbox beside a language.5. Press the key > Save.To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify thatyour wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on yourlocation.Related informationI can't turn on cell broadcasting, 79Stop receiving messages from a cell broadcast channelVerify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates,based on your location.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. In the Channels section, highlight a cell broadcast channel.4. Press the key.• To stop receiving messages from the cell broadcast channel, click Disable.• To delete the cell broadcast channel, click Delete Channel.Rename a cell broadcast channel1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. In the Channels section, highlight a cell broadcast channel.4. Press the key > Set Nickname.5. Type a name for the cell broadcast channel.6. Click OK.7. Press the key > Save.Troubleshooting: Text messagesI can't send text messagesDepending on your wireless service plan, this feature might not be supported.Try the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,your smartphone should send the messages when you return to a wireless coverage area.• Verify that fixed dialing is turned off.RIM Confidential and Proprietary Information - Approved Third Parties78
Related informationTurn on or turn off a network connection, 8I'm not receiving text messagesDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, youshould receive messages when you return to a wireless coverage area.I can't turn on cell broadcastingIf your BlackBerry® smartphone uses a SIM card, your SIM card might not support the display languages that you have selectedfor cell broadcast messages.Clear the checkbox beside all the languages that your SIM card doesn't support.Related informationDelete a language, 207I can't attach a file to a text messageDepending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slideshow.Try the following actions:• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).• Verify that the file isn't copyright protected.• If templates are available for your BlackBerry® smartphone, use a blank template to compose your text message.I can't use a shortcut to view one type of message in a message inboxIf you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your currentsmartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your currentsmartphone.To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.RIM Confidential and Proprietary Information - Approved Third Parties79
PIN messagesHow to: PIN messagesComposing and sending PIN messagesCompose and send a PIN message1. On the Home screen, click the Messages icon.2. Press the key > Compose Other > Compose PIN.3. In the To field, do one of the following:•Type a PIN. Press the key on the keyboard.•If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on thekeyboard.4. Type a message.5. Press the key > Send.Related informationPersonal distribution lists, 187I can't send messages, 10Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.•To change the message, click Edit. Change the message. Press the key > Send.• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.Press the key > Send.• To resend the message without changing it, click Resend.Related informationI can't send messages, 10Reply to or forward an email or PIN messageIn a message, press the key.• To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Related informationRIM Confidential and Proprietary Information - Approved Third Parties80
I can't send messages, 10Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.• To ignore the suggested spelling, press the key.• To ignore all instances of the suggested spelling, press the key > Ignore All.• To add the word to the custom dictionary, press the key > Add To Dictionary.• To stop checking spelling, press the key > Cancel Spell Check.Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 79Set the importance level for an email or a PIN message that you sendIf you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appearsbeside that message on your BlackBerry® smartphone. If the recipient's messaging application supports importance levels formessages, the importance level will also be indicated to the recipient.1. When you are composing an email or a PIN message, press the key > Options.2. Change the Importance field.3. Press the key > Save.Blind carbon copy a contactYou can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the key > Add Bcc.RIM Confidential and Proprietary Information - Approved Third Parties81
Create a link for a PINYou can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.When you are typing text, type pin: and the PIN.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Viewing and replying to PIN messagesSearch for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next or Find Next on Page.View an address instead of a display nameIn a message, press the key > Show Address.To view the display name again, press the key > Show Name.View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.View saved messages1. On the Home screen, click the Messages icon.2. Press the key > View Saved Messages.Hide sent messages from the message inbox1. On the Home screen, click the Messages icon.RIM Confidential and Proprietary Information - Approved Third Parties82
2. Press the key > Options > Message Display and Actions.3. Select the Hide Sent Messages check box.4. Press the key > Save.Organizing and storing PIN messagesSave a messageSaved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certainperiod of time.On the Home screen, click the Messages icon.•To save an email or PIN message, highlight an email or PIN message. Press the key > Save.• To save a text message, open a conversation and highlight a text message. Press the key > Save Message.Related informationView saved messages, 56Delete a messageOn the Home screen, click the Messages icon.•To delete a message, highlight the message. Press the key > Delete.• To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key >Delete. If necessary, delete the message from your message inbox as well.• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger upor down. Release the Shift key. Press the key > Delete Messages.• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on yourcomputer during email reconciliation.Set how long your smartphone stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Related informationSome messages no longer appear on my smartphone, 67RIM Confidential and Proprietary Information - Approved Third Parties83
PIN message optionsOpen a new message automatically when you remove your smartphone from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Read checkbox.4. Press the key > Save.Troubleshooting: PIN messagesI can't send messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phonenumber for your contact.RIM Confidential and Proprietary Information - Approved Third Parties84
• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.Related informationGenerate an encryption key, 284Wireless coverage indicators, 234Change or delete a contact, 183Turn on or turn off a network connection, 8Turn on or turn off data service or set roaming options, 237Wireless coverage indicators, 234Turn on or turn off a network connection, 8Options for email filters, 51Turn on or turn off data service or set roaming options, 237Resend a message, 48I'm not receiving messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,you should receive messages when you return to a wireless coverage area.• Reset your smartphone. Connect to the network and try again.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, thatyou want to receive email from.• Verify that your smartphone is not blocking messages. For more information, contact your administrator.Related informationChange, prioritize, or delete an email filter, 52RIM Confidential and Proprietary Information - Approved Third Parties85
Forward messages from a specific email folder to your smartphone, 59Some messages no longer appear on my smartphoneIf the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages,and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't deletesaved messages.If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,email that you delete in the email application on your computer is also deleted from your smartphone.A message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading theattachment again.Related informationReceive only the first section of long email messages, 61Receive only the first section of long email messages, 61The number of new or unopened messages is different than I expectThe number of new or unopened messages includes saved messages and filed messages.If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message from an email folder in theemail application on your computer other than your inbox, your smartphone files the message.Related informationView filed messages, 60Hide messages from the Messages application, 57Hide filed email from the message inbox, 60RIM Confidential and Proprietary Information - Approved Third Parties86
AttachmentsHow to: AttachmentsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your emailaccount uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can previewfiles from your organization's network and save the files to your smartphone or attach them directly to email messages withoutdownloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You canalso rename, move, and delete files on your organization's network from your smartphone.To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,that are designed for use on BlackBerry smartphones.Related informationSearch for a file that is saved on your smartphone, 105Search for a file that is saved on your organization's network, 105Open a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, meeting invitation, or calendar entry, press the key.2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related informationI can't turn on cell broadcasting, 79Save a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, in a calendar entry, or on a webpage, do one of the following:• If there is only one attachment in a message or calendar entry, press the key.•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.• If you are downloading a file from a webpage, press the key.2. Click Download Attachment or Download File.RIM Confidential and Proprietary Information - Approved Third Parties87
3. Click the folder that you want to save the file or attachment in.4. Click Save.To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >Cancel Download.Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.Related informationI can't attach a file to a text message, 79Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Open Link or Retrieve.To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options.2. Change the font fields.3. Press the key > Save.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Related informationHide a file or folder, 107View a hidden file or folder, 107RIM Confidential and Proprietary Information - Approved Third Parties88
Contact cardsAbout contact card attachmentsContact cards, sometimes referred to as vCard® contacts or .vcf files, contain information for a specific contact. You can sendcontact cards as attachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. You canalso send contact cards through the Contacts application using Bluetooth® or NFC technology.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 79Save a contact card from a messageIf you receive a contact card in a message, you can save it so that the contact information is added to your contact list.1. In a message, highlight a contact card.2. Press the key > View Attachment.3. Press the key.4. Click one of the following items:•Add to Contacts•Update ContactTroubleshooting: AttachmentsA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® smartphone.1. To download the content, click the skipped content bar.2. Click More.A question mark appears on a slideA question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide.1. To download the slide, highlight the slide.RIM Confidential and Proprietary Information - Approved Third Parties89
2. Press the key > Retrieve.Security options for messagesBlock incoming messagesIf your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages fromcontacts within your organization, from contacts outside of your organization, or both. For more information, contact youradministrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Select the checkbox beside one or more message types.4. Press the key > Save.Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute todata usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone withoutcontributing to data usage by turning off email message forwarding or by using email message filters.Allow messages from contacts in your contact list or allowed sender list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.4. Press the key > Save.Add a contact to your allowed sender list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. In the General section, if the Enable check box is not selected, select it.4. In the Block Incoming Messages section, select one or more message types.5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box.6. Click Add.7. Press the key.8. Click one of the following menu items:•Add Email Address•Add Phone Number•Add PIN9. In the Enter new exception dialog box, type the contact information.10. Press the key on the keyboard.RIM Confidential and Proprietary Information - Approved Third Parties90
11. Press the key > Save.Reset a blocked message counterIf you block messages, the blocked message counter tracks how many messages your BlackBerry® smartphone has blocked.You can set the blocked message counter back to zero.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Highlight a message type.4. Press the > Reset Count or Reset All Counts.S/MIME-protected messagesS/MIME-protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messagesto add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signaturesare designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign amessage using your private key, recipients use your public key to verify that the message is from you and that the messagehasn't been changed.Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’spublic key to encrypt the message. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Yoursmartphone uses the email address in your contact list to locate a PGP® key or certificate for the contact.Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.Related informationSome signing and encryption options aren't available on my smartphone, 96Encrypt a message with a pass phraseYour BlackBerry® smartphone can encrypt email and PIN messages using a pass phrase shared between the sender andrecipient.1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.2. Press the key > Options.RIM Confidential and Proprietary Information - Approved Third Parties91
3. Select the Use Password-Based Encryption checkbox.4. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers.5. If you're signing the message, in the Signing Options section, select a certificate.6. Press the key > Save.7. Type your message.8. Press the key > Send.9. Type a pass phrase to encrypt the message.10. Confirm the pass phrase.11. Click OK.Using a secure method, let the recipient know what the pass phrase is.Attach a certificate to a messageYou can attach a certificate to email and PIN messages.1. When composing a message, press the key > Attach > Certificate.2. Highlight a certificate.3. Press the key > Continue.Download the certificate used to sign or encrypt a messageIf a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, youcan download the certificate.1. In a message, highlight the encryption indicator or a digital signature indicator.2. Press the key > Fetch Sender's Certificate.Add a certificate from a message1. In a message, highlight a digital signature indicator.2. Press the key > Import Sender’s certificate.Add a certificate from an attachment1. In a message, click the certificate attachment at the end of the message.2. Click Retrieve Certificate.3. Click the certificate.4. Click Import Certificate.Related informationI can't open an attachment in an encrypted message, 97RIM Confidential and Proprietary Information - Approved Third Parties92
Attachment indicators in S/MIME-protected messagesIndicator DescriptionThe message includes a certificate attachment.The message includes multiple certificate attachments.The message includes a certificate server attachment.Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the key > Import Server.View the certificate used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Display Sender's Certificate or Display Encryption Certificate.View encryption information for a weakly encrypted message1. In a weakly encrypted message, highlight the encryption status indicator.2. Press the key > Encryption Details.S/MIME-protected message statusDigital signature indicators for S/MIME-protected messagesIndicator DescriptionYour BlackBerry® smartphone verified the digital signature.Your smartphone can't verify the digital signature.Your smartphone requires more data to verify the digitalsignature.Your smartphone trusts the certificate chain.The sender’s email address doesn't match the email addressof the certificate subject, or the sender’s certificate is revoked,isn't trusted, can't be verified, or isn't on your smartphone.RIM Confidential and Proprietary Information - Approved Third Parties93
Indicator DescriptionThe certificate is weak, the certificate status isn't current, oryour smartphone requires more data to verify the trust statusof the certificate.The sender’s certificate is expired.Encryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.Indicator DescriptionThe message is strongly encrypted.The message is weakly encrypted.S/MIME-protected message optionsChange your signing or encryption certificateYour BlackBerry® smartphone uses your encryption certificate to encrypt messages in the Sent Items folder and includes yourencryption certificate in messages that you send so that recipients can encrypt their reply messages.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. In the Signing section or the Encryption section, change the Certificate field.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my smartphone, 96Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field toAutomatic.• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field toManual.• To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the EncryptedAttachment Support field to None.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties94
Change the default signing and encryption optionYour BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to acontact that you haven't sent a message to or received a message from previously. If you have sent a message to or received amessage from the contact previously, your smartphone tries to use the signing and encryption option that was used for the lastmessage.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. Change the Default Encoding field.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my smartphone, 96About message classificationsIf your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server that supports thisfeature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set ofsecurity actions to each message that you compose, forward, or reply to, based on the classification that you assign to themessage. Your administrator specifies the message classifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subjectline of the message and the full description for the classification in the body of the message. You can also view the abbreviationand full description for the classification for a sent message in the sent items folder.Change the default message classificationTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and youradministrator must turn on message classifications.Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact thatyou haven't sent a message to or received a message from previously. If you have sent a message to or received a messagefrom the contact previously, your smartphone tries to use the message classification that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Encoding field.4. Press the key > Save.Change the size of S/MIME indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Change the Message Viewer Icons field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties95
Change the encryption algorithms for S/MIME-protected messagesIf a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list thatall recipients are known to support.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the checkbox beside one or more encryption algorithms.4. Press the key > Save.Request delivery notification for signed S/MIME-protected messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the Request S/MIME Receipts check box.4. Press the key > Save.Turn off the prompt that appears before an S/MIME-protected message is truncated1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Change the Truncation Mode field to Send Anyway or More All and Send.4. Press the key > Save.To turn on the prompt again, change the Truncation Mode field to Prompt User.Turn off the prompt that appears when you use an S/MIME certificate that is not recommendedfor use1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Clear the Warn about problems with my certificates check box.4. Press the key > Save.To turn on the prompt again, select the Warn about problems with my certificates check box.S/MIME-protected message troubleshootingSome signing and encryption options aren't available on my smartphoneTry the following actions:• Verify that the email account that you're using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options that youwant. Try using a different message classification.RIM Confidential and Proprietary Information - Approved Third Parties96
I can't open an attachment in an encrypted messageYou might not be able to open an attachment in an encrypted message for the following reasons:• The attachment information might not be available on the BlackBerry® Enterprise Server.• Your administrator might have set options to prevent you from opening attachments in encrypted messages.• You might have received the message from an email account that doesn't support attachments in encrypted messages.• The message might have been encrypted with an algorithm that isn't supported.• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protectedmessage that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® DesktopProfessional or that was encrypted by the PGP® Universal Server.IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on yourBlackBerry smartphone that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, orreply to messages using IBM Lotus Notes native encryption.Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID fileusing Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. Formore information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in theBlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be promptedto type your IBM Lotus Notes ID password.Prerequisites: IBM Lotus Notes native encryption• Your BlackBerry® smartphone must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM®Lotus® Domino®.• Your computer must be running IBM® Lotus Notes® 7.0 or later with an email account on an IBM Lotus Domino server 7.0or later.• You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® WebAccess), or using the BlackBerry® Desktop Software.Encrypt a message using IBM Lotus Notes native encryption1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.2. If you are prompted, type your IBM® Lotus Notes® ID password.RIM Confidential and Proprietary Information - Approved Third Parties97
PGP protected messagesPGP protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messagesto add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signaturesare designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign amessage using your private key, recipients use your public key to verify that the message is from you and that the messagehasn't been changed.Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’spublic key to encrypt the message. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Yoursmartphone uses the email address in your contact list to locate a PGP® key or certificate for the contact.Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.Related informationSome signing and encryption options aren't available on my smartphone, 96Encrypt a PGP protected message with a pass phraseBy default, your BlackBerry® smartphone uses your PGP® key to encrypt messages.1. When composing a message, change the Encoding field to one that uses encryption.2. Press the key > Options.3. Change the Use Conventional Encryption field to Yes.4. Press the key > Save.Using a secure method, let the recipient know what the pass phrase is.Attach a PGP key to a messageYou can attach a PGP® key to email messages and PIN messages.1. When composing a message, press the key > Attach > PGP Keys.2. Highlight a PGP key.3. Press the key > Continue.RIM Confidential and Proprietary Information - Approved Third Parties98
Download the PGP key used to sign or encrypt a messageIf a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, youcan download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, oryour smartphone might download the sender’s PGP key from the PGP Universal Server automatically.1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Fetch Sender’s PGP key.Add a PGP key from a messageIf you use the PGP® Universal Server, you might not be able to add PGP keys from messages.1. In a message, highlight a digital signature indicator.2. Press the key > Import PGP Key.Add a PGP key from an attachmentIf you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.1. In a message, click the PGP key attachment.2. Click Retrieve PGP Attachment.3. Click the PGP key.4. Click Import PGP Key.Related informationI can't open an attachment in an encrypted message, 97Attachment indicators in PGP protected messagesIndicator DescriptionThe message includes a PGP® key attachment.The message includes multiple PGP key attachments.The message includes a certificate server attachment.Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the key > Import Server.View the PGP key used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Display Sender's PGP Key or Display Encryption PGP Key.RIM Confidential and Proprietary Information - Approved Third Parties99
PGP protected message statusEncryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.Indicator DescriptionThe message is strongly encrypted.The message is weakly encrypted.Digital signature indicators for PGP protected messagesIndicator DescriptionYour BlackBerry® smartphone verified the digital signature.Your smartphone can't verify the digital signature.Your smartphone requires more data to verify the digitalsignature.Your smartphone trusts the sender’s PGP® key.The sender’s email address doesn't match the email addressin the key, or the sender’s PGP key is revoked, isn't trusted,can't be verified, or isn't on your smartphone.The key status isn't current, or your smartphone requires moredata to verify the trust status of the key.The sender’s PGP key is expired.PGP protected message optionsChange your signing and encryption keyYour BlackBerry® smartphone uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP publickey in messages that you send so that recipients can encrypt their reply messages.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.RIM Confidential and Proprietary Information - Approved Third Parties100
3. Change the Default Key field.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my smartphone, 96Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Do one of the following:• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field toAutomatic.• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field toManual.• To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the EncryptedAttachment Support field to Never.4. Press the key > Save.Change the default signing and encryption optionYour BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to acontact that you haven't sent a message to or received a message from previously. If you have sent a message to or received amessage from the contact previously, your smartphone tries to use the signing and encryption option that was used for the lastmessage.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. Change the Default Encoding field.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my smartphone, 96About message classificationsIf your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server that supports thisfeature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set ofsecurity actions to each message that you compose, forward, or reply to, based on the classification that you assign to themessage. Your administrator specifies the message classifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subjectline of the message and the full description for the classification in the body of the message. You can also view the abbreviationand full description for the classification for a sent message in the sent items folder.RIM Confidential and Proprietary Information - Approved Third Parties101
Change the default message classificationTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and youradministrator must turn on message classifications.Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact thatyou haven't sent a message to or received a message from previously. If you have sent a message to or received a messagefrom the contact previously, your smartphone tries to use the message classification that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Encoding field.4. Press the key > Save.Change the size of PGP indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message Viewer Icons field.4. Press the key > Save.Change the encryption algorithms for PGP protected messagesIf a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list thatall recipients are known to support.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Select the checkbox beside one or more encryption algorithms.4. Press the key > Save.Turn off the prompt that appears before a PGP protected message is truncated1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message truncation mode field to Send Anyway or More All And Send.4. Press the key > Save.To turn on the prompt again, change the Message truncation mode field to Prompt User.Turn off the prompt that appears when you use a PGP key that is not recommended for use1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Clear the Warn about problems with my PGP keys check box.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties102
To turn on the prompt again, select the Warn about problems with my PGP keys check box.Troubleshooting: PGP protected messagesSome signing and encryption options aren't available on my smartphoneTry the following actions:• Verify that the email account that you're using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options that youwant. Try using a different message classification.I can't open an attachment in an encrypted messageYou might not be able to open an attachment in an encrypted message for the following reasons:• The attachment information might not be available on the BlackBerry® Enterprise Server.• Your administrator might have set options to prevent you from opening attachments in encrypted messages.• You might have received the message from an email account that doesn't support attachments in encrypted messages.• The message might have been encrypted with an algorithm that isn't supported.• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protectedmessage that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® DesktopProfessional or that was encrypted by the PGP® Universal Server.RIM Confidential and Proprietary Information - Approved Third Parties103
Files and attachmentsHow to: FilesFile basicsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your emailaccount uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can previewfiles from your organization's network and save the files to your smartphone or attach them directly to email messages withoutdownloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You canalso rename, move, and delete files on your organization's network from your smartphone.To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,that are designed for use on BlackBerry smartphones.Related informationSearch for a file that is saved on your smartphone, 105Search for a file that is saved on your organization's network, 105Open a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, meeting invitation, or calendar entry, press the key.2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related informationI can't turn on cell broadcasting, 79Save a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, in a calendar entry, or on a webpage, do one of the following:• If there is only one attachment in a message or calendar entry, press the key.•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.RIM Confidential and Proprietary Information - Approved Third Parties104
• If you are downloading a file from a webpage, press the key.2. Click Download Attachment or Download File.3. Click the folder that you want to save the file or attachment in.4. Click Save.To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >Cancel Download.Search for a file that is saved on your smartphone1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Find the file.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related informationSearch for a file that is saved on your organization's network, 105About files and attachments, 87Search for a file that is saved on your organization's networkTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen or in a folder, click the Files icon.2. In the Go To field, type the path for the file.3. If necessary, type the credentials that you use to connect to your organization's network.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related informationSearch for a file that is saved on your smartphone, 105About files and attachments, 87Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.Related informationI can't attach a file to a text message, 79RIM Confidential and Proprietary Information - Approved Third Parties105
Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Open Link or Retrieve.To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options.2. Change the font fields.3. Press the key > Save.Save a file from your organization's network to your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.1. On the Home screen or in a folder, click the Files icon.2. Find and highlight a file.3. Press the key > Copy.4. Select a location to store the file.5. Click a folder.6. Press the key > Paste.Related informationSend a file as an attachment, 88Managing files and attachmentsView properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Related informationHide a file or folder, 107View a hidden file or folder, 107RIM Confidential and Proprietary Information - Approved Third Parties106
Move, rename, or delete a file1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.Hide a file or folderTo view a file or folder after you hide it, you must remember the location of the file or folder.1. On the Home screen, click the folder that contains the file or folder you want to hide.2. Press the key > Explore.3. Find and highlight the file or folder you want to hide.4. Press the key > Properties.5. Select the Hidden checkbox.6. Click OK.After you hide a file or folder, it is no longer visible on your BlackBerry® smartphone.Related informationView a hidden file or folder, 107View a hidden file or folderYou can view files or folders that you hid.1. On the Home screen, click the folder that contains the file or folder that you hid.2. Press the key > Explore.3. Browse to the folder that contains the file or folder that you hid.4. Press the key > Show Hidden.Related informationHide a file or folder, 107Open a password-protected .pdf fileTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a .pdf file, when the "Password protected document" message appears, press the key.2. Press the key > Enter Password.3. Type the password.4. Press the key on the keyboard.RIM Confidential and Proprietary Information - Approved Third Parties107
5. Press the key > Open Attachment or Download Attachment > Yes.View tracked changes in a documentIn a document, press the key > Show Changes.To hide tracked changes, press the key > Hide Changes.View the table of contents in a documentDepending on the document type, you might not be able to view the table of contents.In a document, press the key > Table of Contents.To move to a specific heading, click a heading. Click Jump.Move around a spreadsheetIn a spreadsheet, press the key.•To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.• To switch worksheets, click Next Sheet or Prev Sheet.• To view a list of worksheets, click Table of Contents.• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.View the content of a cellIn a spreadsheet, click a spreadsheet cell.Change the size of a columnIn a spreadsheet, do one of the following:• To change the size of a column, click the column label. Click a size.• To view all the text in a column, click the column label. Click Fit.• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner ofthe spreadsheet. Click a size.• To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Pressthe key > Save.Set display options for a spreadsheet1. In a spreadsheet, press the key > Options.• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.2. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties108
Move around pages in a multipage .tif fileIn a multipage .tif file, press the key.• To view a list of pages in a multipage .tif file, click Table of Contents.• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.• To switch pages in a multipage .tif file, click Next Page or Prev Page.Switch presentation viewsIn a presentation, press the key.• To view text only, click View Text.• To view text and slides, click View Both.To view the presentation in its original format, click View Slides.Switch slidesIn a presentation, press the key > Next Slide or Prev Slide.Rotate or zoom in to or out from a slideWhen viewing a presentation in slide view, press the key.• To rotate a slide, click Rotate.• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.• To zoom back to the original slide size, press the key > Fit to Screen.Save a slide1. When viewing a presentation in slide view, press the key > Save Slide.2. Type a name for the file.3. Click Save.Troubleshooting: FilesA message, attachment, or Google Mail conversation is cut short or doesn'tappearTry the following actions:• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.RIM Confidential and Proprietary Information - Approved Third Parties109
•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading theattachment again.Related informationReceive only the first section of long email messages, 61Receive only the first section of long email messages, 61A skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® smartphone.1. To download the content, click the skipped content bar.2. Click More.A question mark appears on a slideA question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.RIM Confidential and Proprietary Information - Approved Third Parties110
MediaMusicHow to: MusicPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls do not appear at the bottom of the screen, click the trackpad.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again.Shuffle or repeat songs1. On the Home screen, click the Media icon > Music icon.2. Do one of the following:• To shuffle and play all of your songs, click Shuffle Songs.• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Pressthe key > Shuffle.• To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song,Playlist, Album, or All Songs.To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off.Related informationChange the order of songs in a playlist, 112RIM Confidential and Proprietary Information - Approved Third Parties111
PlaylistsCreate a standard or an automatic playlistYou create a standard playlist by manually adding songs that are on your BlackBerry® smartphone storage space or media card.You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of thecriteria are automatically added to the playlist.1. On the Home screen, click the Media icon > Music icon.2. Click Playlists > New Playlist.• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to addcriteria for artists, albums, or genres.3. Press the key > Save.Add the song that is playing to a playlist1. When playing a song, press the key > Add To Playlist.2. Click a playlist.Change the order of songs in a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Click a standard playlist.4. Highlight a song.5. Press the key > Move.6. Navigate to the new location.7. Press the key > Complete Move.8. Press the key > Save.Related informationShuffle or repeat songs, 111Delete a song from a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Click a standard playlist.4. Highlight a song.5. Press the key > Remove > OK.6. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties112
Rename or delete a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Highlight a playlist.4. Press the key.• To rename the playlist, click Rename. Type a name for the playlist. Click OK.• To delete the playlist, click Delete.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.• To decrease the volume, press the Volume Down key on the right side of your smartphone.• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but theycan't hear you.Related informationMute a call, 28Amplify the volume using the audio boost feature, 113Improve sound quality for media files, 113Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost checkbox.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Improve sound quality for media filesDepending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for mediafiles, you must be using stereo headphones with your smartphone.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Move, rename, or delete a file1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.RIM Confidential and Proprietary Information - Approved Third Parties113
3. Press the key.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Related informationHide a file or folder, 107View a hidden file or folder, 107Change the amount of time before the media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Close Media Player When Inactive field.Turn off media card supportWhen you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support checkbox.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphoneand your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files froma Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allowsyou to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in thedialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allowyou to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.RIM Confidential and Proprietary Information - Approved Third Parties114
If you want to manage and preserve the information or the encryption that is associated with your media files when youtransfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. Todownload the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select theappropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USBmemory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 115Transfer your media files from your computer to your smartphone using BlackBerry DesktopSoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 6RIM Confidential and Proprietary Information - Approved Third Parties115
Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send mediafiles that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 253Turn on or turn off Bluetooth technology, 253Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not besupported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVRIM Confidential and Proprietary Information - Approved Third Parties116
Type File formatVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTroubleshooting: MusicSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 0I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.Related informationDelete a message, 56Move, rename, or delete a file, 107Change the size of pictures that you take, 137Change the video size and format, 132RIM Confidential and Proprietary Information - Approved Third Parties117
I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closedthe media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.Related informationAbout file encryption, 269The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amountof time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 114PodcastsHow to: PodcastsPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls do not appear at the bottom of the screen, click the trackpad.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.RIM Confidential and Proprietary Information - Approved Third Parties118
• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.• To decrease the volume, press the Volume Down key on the right side of your smartphone.• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but theycan't hear you.Related informationMute a call, 28Amplify the volume using the audio boost feature, 113Improve sound quality for media files, 113Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost checkbox.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Improve sound quality for media filesDepending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for mediafiles, you must be using stereo headphones with your smartphone.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Move, rename, or delete a file1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.RIM Confidential and Proprietary Information - Approved Third Parties119
View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Related informationHide a file or folder, 107View a hidden file or folder, 107Change the amount of time before the media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Close Media Player When Inactive field.Turn off media card supportWhen you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support checkbox.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphoneand your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files froma Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allowsyou to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in thedialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allowyou to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when youtransfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. Todownload the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select theappropriate option for your computer.RIM Confidential and Proprietary Information - Approved Third Parties120
Transfer a file from your computer to your smartphone using your smartphone as a USBmemory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 115Transfer your media files from your computer to your smartphone using BlackBerry DesktopSoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 6Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send mediafiles that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.RIM Confidential and Proprietary Information - Approved Third Parties121
5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 253Turn on or turn off Bluetooth technology, 253Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not besupported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVRIM Confidential and Proprietary Information - Approved Third Parties122
Troubleshooting: PodcastsSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 0I can't find podcastsPodcast content that's marked as explicit content doesn't appear in the Podcast application unless you have the Allow explicitpodcasts option turned on.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.Related informationDelete a message, 56Move, rename, or delete a file, 107Change the size of pictures that you take, 137Change the video size and format, 132I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.RIM Confidential and Proprietary Information - Approved Third Parties123
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closedthe media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.Related informationAbout file encryption, 269The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amountof time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 114VideosHow to: VideosPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls do not appear at the bottom of the screen, click the trackpad.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again.Keep backlighting on when you play a videoBy default, the backlighting is designed to turn off after a period of time to conserve battery power.1. On the Home screen, click the Media icon.RIM Confidential and Proprietary Information - Approved Third Parties124
2. Press the key > Media Options.3. Clear the Turn Off Auto Backlighting checkbox.4. Press the key > Save.Display closed captions in videosYou can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Display Closed Captions checkbox.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save.Related informationKeep backlighting on when you play a video, 124Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.• To decrease the volume, press the Volume Down key on the right side of your smartphone.• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but theycan't hear you.Related informationMute a call, 28Amplify the volume using the audio boost feature, 113Improve sound quality for media files, 113Improve sound quality for media filesDepending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for mediafiles, you must be using stereo headphones with your smartphone.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Sort media files1. Do one of the following:• To sort videos, on the Home screen, click the Media icon > Videos icon.• To sort pictures, on the Home screen, click the Media icon > Pictures icon > Picture Library folder.• To sort voice notes, on the Home screen or in the Applications folder, click the Voice Notes icon.2. Press the key > Sort by.RIM Confidential and Proprietary Information - Approved Third Parties125
3. Click a sorting option.Move, rename, or delete a file1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Related informationHide a file or folder, 107View a hidden file or folder, 107Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost checkbox.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Change the amount of time before the media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Close Media Player When Inactive field.Turn off media card supportWhen you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.RIM Confidential and Proprietary Information - Approved Third Parties126
3. Click Storage.4. Clear the Media Card Support checkbox.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphoneand your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files froma Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allowsyou to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in thedialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allowyou to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when youtransfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. Todownload the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select theappropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USBmemory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 115RIM Confidential and Proprietary Information - Approved Third Parties127
Transfer your media files from your computer to your smartphone using BlackBerry DesktopSoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 6Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send mediafiles that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 253Turn on or turn off Bluetooth technology, 253RIM Confidential and Proprietary Information - Approved Third Parties128
Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not besupported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTroubleshooting: VideosSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.RIM Confidential and Proprietary Information - Approved Third Parties129
Related informationFeature availability, 0I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.Related informationDelete a message, 56Move, rename, or delete a file, 107Change the size of pictures that you take, 137Change the video size and format, 132I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closedthe media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.Related informationAbout file encryption, 269The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amountof time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 114RIM Confidential and Proprietary Information - Approved Third Parties130
Video cameraDepending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or videocamera features might not be available.How to: Video cameraVideo cameraThese icons appear at the bottom of the screen in the video camera. You can click these icons.Start recording Pause recordingSend video Rename videoDelete videoRecord a videoTo perform this task, you might need to have a media card inserted in your BlackBerry® smartphone.1. On the Home screen, click the Media icon > Video Camera icon.2. To start recording, click the record icon.3. To pause recording, click the pause icon.Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen whenvideo recording is paused.Related informationTake a picture, 137Turn on or off video lightingIn low lighting conditions, the video light can improve the quality of videos that you record.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Select the Video Light checkbox.4. Press the key > Save.To turn off video lighting, clear the Video Light checkbox.RIM Confidential and Proprietary Information - Approved Third Parties131
Change the video camera scene modeYou can change the scene mode in the video camera to optimize the settings for different environments.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Scene Mode field.4. Press the key > Save.Change the video size and formatThe larger the video, the more storage space the video requires.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Video Format field.4. Press the key > Save.Related informationView properties for a file, 88Change the location for storing videos that you take1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Folder field.4. Press the key > Save.Reduce blurriness in the videos that you takeThe image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you arerecording a video.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Select the Image Stabilization checkbox.4. Press the key > Save.Turn off media card supportWhen you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support checkbox.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties132
About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphoneand your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files froma Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allowsyou to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in thedialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allowyou to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when youtransfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. Todownload the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select theappropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USBmemory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 115Transfer your media files from your computer to your smartphone using BlackBerry DesktopSoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.RIM Confidential and Proprietary Information - Approved Third Parties133
3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 6Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send mediafiles that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 253Turn on or turn off Bluetooth technology, 253Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not besupported.Type File formatAudio • AAC• AMR• FLACRIM Confidential and Proprietary Information - Approved Third Parties134
Type File format• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTroubleshooting: Video cameraSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 0The flash dims or turns offIf the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. Incold temperatures, when the battery power level drops below 20 percent, the flash might turn off.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.RIM Confidential and Proprietary Information - Approved Third Parties135
Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.Related informationDelete a message, 56Move, rename, or delete a file, 107Change the size of pictures that you take, 137Change the video size and format, 132I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closedthe media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.Related informationAbout file encryption, 269CameraDepending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or videocamera features might not be available.How to: CameraCamera iconsThese icons appear at the bottom of the screen in the camera. You can click these icons.View pictures Geotagging is turned onGeotagging is turned off Take another pictureRIM Confidential and Proprietary Information - Approved Third Parties136
Flash is turned on Flash is turned offAutomatic flash mode Scene modeTake a picture1. On the Home screen, click the Camera icon.2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.3. Press the Right Convenience key.The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview atthe bottom of the screen.Related informationRecord a video, 131Change the flash setting for pictures that you take1. On the Home screen, click the Camera icon.2. To switch between flash settings, click the flash icon at the bottom of the screen.When you close the camera, the flash setting is saved.Change the camera scene modeYou can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scenemodes are available on the camera.1. On the Home screen, click the Camera icon.2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.3. Select a scene mode.When you close the camera, the scene mode is saved.Change the size of pictures that you takeThe larger the picture is, the more storage space the picture requires.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Image Size field.4. Press the key > Save.Related informationView properties for a file, 88RIM Confidential and Proprietary Information - Approved Third Parties137
Geotag pictures that you takeThe geotag option in the camera records the geographical information of the location in which you take a picture.1. On the Home screen, click the Camera icon.2. Click the geotag icon at the bottom of the screen.The geotag information can be viewed in the properties of the picture file.Change the autofocus setting1. On the Home screen, click the Camera icon.2. Press the key > Autofocus.• For moving subjects, click Continuous.• For still subjects, click Single Shot.• To turn off autofocus, click Off.Turn off digital zoom for the camera1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Clear the Digital Zoom check box.4. Press the key > Save.Reduce blurriness in the pictures that you takeThe image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking apicture.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Select the Image Stabilization check box.4. Press the key > Save.Change the review duration of the pictures that you takeYou can set how long a picture remains on the screen after you take it, or turn off that option so that you can take anotherpicture immediately.1. On the Home screen, click the Camera icon.2. Press the key > Options.• To change the review duration, change the Picture Review field to a time.• To set the picture to remain on the screen after you take it until you press the key, change the Picture Reviewfield to Hold.• To prevent the picture from remaining on the screen after you take it, change the Picture Review field to Off.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties138
Change when the camera warns you about the number of pictures remainingA warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see thenumber of remaining pictures in the Storage section of the Options screen.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Warn when pictures remaining drops to field.4. Press the key > Save.Change the location for storing pictures that you take1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Store Pictures field.4. Press the key > Save.Turn off media card supportWhen you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support checkbox.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphoneand your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files froma Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allowsyou to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in thedialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allowyou to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when youtransfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. Todownload the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select theappropriate option for your computer.RIM Confidential and Proprietary Information - Approved Third Parties139
Transfer a file from your computer to your smartphone using your smartphone as a USBmemory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 115Transfer your media files from your computer to your smartphone using BlackBerry DesktopSoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 6Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send mediafiles that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.RIM Confidential and Proprietary Information - Approved Third Parties140
5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 253Turn on or turn off Bluetooth technology, 253Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not besupported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVRIM Confidential and Proprietary Information - Approved Third Parties141
Troubleshooting: CameraSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 0The flash dims or turns offIf the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. Incold temperatures, when the battery power level drops below 20 percent, the flash might turn off.Some pictures that I take are blurryIn low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you movethe camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamationpoint indicator appears at the bottom of the screen.Depending on your BlackBerry® smartphone model, you might be able to decrease the blurriness in pictures that is caused byslight movements of the camera by turning on image stabilization in the camera options.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.Related informationDelete a message, 56Move, rename, or delete a file, 107RIM Confidential and Proprietary Information - Approved Third Parties142
Change the size of pictures that you take, 137Change the video size and format, 132I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closedthe media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.Related informationAbout file encryption, 269PicturesHow to: PicturesZoom, pan, or rotate a pictureIn a picture, do one of the following:• To zoom in to the picture, click the trackpad.•To zoom out from the picture, press the key.• To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.• To rotate the picture, press the key > Rotate.Related informationI receive an error message after I rotate a picture, 149Save a picture from a text message or a webpageYou can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® smartphone storage space or a media card.1. Open a picture attachment in a text message or highlight a picture on a webpage.2. Press the key > Save Image > Save.RIM Confidential and Proprietary Information - Approved Third Parties143
Use a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related informationMy display changed, 213View pictures as a slide showA slide show displays all the pictures in a category or folder in sequence.1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View Slide Show.To close the slide show, press the key.Change your slide show options1. On the Home screen, click the Media icon.2. Press the key > Media Options.• To change the number of seconds between slides in a slide show, change the Slide Show Interval field.• To change the type of slide transition used, change the Slide Show Transition field.3. Press the key > Save.View pictures in list view or thumbnail view1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View List or View Thumbnail.Organize pictures by date or folder1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > View by Date or View by Folder.Sort media files1. Do one of the following:• To sort videos, on the Home screen, click the Media icon > Videos icon.• To sort pictures, on the Home screen, click the Media icon > Pictures icon > Picture Library folder.• To sort voice notes, on the Home screen or in the Applications folder, click the Voice Notes icon.2. Press the key > Sort by.RIM Confidential and Proprietary Information - Approved Third Parties144
3. Click a sorting option.Create a picture folder1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > New Folder.3. If necessary, change the location that the folder is created in.4. Type a name for the folder.5. Click OK.Move, rename, or delete a file1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Related informationHide a file or folder, 107View a hidden file or folder, 107Import pictures to the Pictures applicationImporting pictures from other folders on your BlackBerry® smartphone or media card into the Pictures application allows youto have access to your pictures, while maintaining your existing folder structures and file locations.1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > Import Pictures. Folders that contain pictures that aren't saved in the Picture Library folder orCamera Pictures folder appear.3. Select the checkboxes beside the folders that you want to import.4. Click Import Pictures.To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. Thefolders that you imported remain in their original location, but are deleted from the Pictures application.RIM Confidential and Proprietary Information - Approved Third Parties145
To permanently delete the folders from both the Pictures application and from the smartphone storage space or media card,including any files that aren't pictures and that aren't visible in the folders in the Pictures application, highlight the folder. Pressthe key > Delete. The folders that you imported are deleted from their locations on your smartphone storage space ormedia card.Find a picture that you took with the cameraPictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filedyour pictures in other folders, they will no longer appear in the Camera Pictures folder.1. On the Home screen, click the Media icon > Pictures icon.2. Click the Camera Pictures folder.Turn off media card supportWhen you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support checkbox.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphoneand your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files froma Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allowsyou to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in thedialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allowyou to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when youtransfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. Todownload the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select theappropriate option for your computer.RIM Confidential and Proprietary Information - Approved Third Parties146
Transfer a file from your computer to your smartphone using your smartphone as a USBmemory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 115Transfer your media files from your computer to your smartphone using BlackBerry DesktopSoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 6Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send mediafiles that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.RIM Confidential and Proprietary Information - Approved Third Parties147
5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 253Turn on or turn off Bluetooth technology, 253Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not besupported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVRIM Confidential and Proprietary Information - Approved Third Parties148
Troubleshooting: PicturesSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 0I receive an error message after I rotate a pictureEvery time you rotate a picture, your BlackBerry® smartphone automatically tries to save the picture's new direction. Youmight receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. Ifthe picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce thesize of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.Related informationDelete a message, 56Move, rename, or delete a file, 107Change the size of pictures that you take, 137Change the video size and format, 132I can't open media filesTry the following actions:RIM Confidential and Proprietary Information - Approved Third Parties149
• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closedthe media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.Related informationAbout file encryption, 269My smartphone isn't using the correct ring tone or wallpaperIf you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry® smartphone or on the media card usingyour smartphone password and you reset your smartphone, unlock your smartphone.Related informationLock or unlock your smartphone, 7Voice notesHow to: Voice notesRecord a voice note1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon.2. Click the record icon.3. Do any of the following:• To pause recording, click the pause icon. To resume recording, click the record icon.• To stop recording, click the pause icon. Click the stop icon.Note: When you stop recording a voice note, the voice note is automatically saved.Play a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls do not appear at the bottom of the screen, click the trackpad.• To play a media file, click the icon.RIM Confidential and Proprietary Information - Approved Third Parties150
• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.• To decrease the volume, press the Volume Down key on the right side of your smartphone.• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but theycan't hear you.Related informationMute a call, 28Amplify the volume using the audio boost feature, 113Improve sound quality for media files, 113Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost checkbox.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Improve sound quality for media filesDepending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for mediafiles, you must be using stereo headphones with your smartphone.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Sort media files1. Do one of the following:• To sort videos, on the Home screen, click the Media icon > Videos icon.• To sort pictures, on the Home screen, click the Media icon > Pictures icon > Picture Library folder.• To sort voice notes, on the Home screen or in the Applications folder, click the Voice Notes icon.RIM Confidential and Proprietary Information - Approved Third Parties151
2. Press the key > Sort by.3. Click a sorting option.Move, rename, or delete a file1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Related informationHide a file or folder, 107View a hidden file or folder, 107Change the amount of time before the media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Close Media Player When Inactive field.Turn off media card supportWhen you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support checkbox.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties152
About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphoneand your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files froma Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allowsyou to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in thedialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allowyou to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when youtransfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. Todownload the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select theappropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USBmemory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 115Transfer your media files from your computer to your smartphone using BlackBerry DesktopSoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.RIM Confidential and Proprietary Information - Approved Third Parties153
3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 6Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send mediafiles that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 253Turn on or turn off Bluetooth technology, 253Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not besupported.Type File formatAudio • AAC• AMR• FLACRIM Confidential and Proprietary Information - Approved Third Parties154
Type File format• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTroubleshooting: Voice notesSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 0I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.RIM Confidential and Proprietary Information - Approved Third Parties155
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.Related informationDelete a message, 56Move, rename, or delete a file, 107Change the size of pictures that you take, 137Change the video size and format, 132I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closedthe media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.Related informationAbout file encryption, 269The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amountof time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 114RIM Confidential and Proprietary Information - Approved Third Parties156
Ring tones, sounds, and alertsHow to: Ring tones, sounds, and alertsAbout ring tones, sounds, and alertsThe profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you ofphone calls, messages, reminders, and browser content.Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone CallsOnly. You can change the tones in any preloaded profile to an audio file that is stored in your smartphone storage space or on amedia card, or you can create additional profiles. The All Alerts Off profile can't be changed.By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, whenyou change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profileis automatically updated. If you don't want specific settings for a preloaded profile to update automatically when you changethe corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts arealways turned on, and don't turn off unless you select the All Alerts Off profile. For example, even if you select the Silent profileor Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile.Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related informationAdd or delete a custom profile, 158Add a contact alert, 158I can't change the number of times that my smartphone rings, 43RIM Confidential and Proprietary Information - Approved Third Parties157
Add or delete a custom profileIn addition to the preloaded profiles, you can create your own custom profiles.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.3. In the Name field, type a name for the profile.4. Click the item that you want to change.5. Change the ring tone, notifier, or reminder information.6. Press the key > Save.To delete a custom profile, highlight the profile. Press the key > Delete.Add a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts orgroups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ringtone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ringtone or alert, you can select the All Alerts Off profile.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save.To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Silence your smartphone1. On the Home screen, click the Sound and Alert Profiles icon.2. Do one of the following:• To receive flashing LED alerts only, click Silent.• To receive vibrate alerts only, click Vibrate Only.• To turn off all alerts, including contact alerts, click All Alerts Off.When a ring tone, reminder, or alert sounds, if available, press the key on the top of your BlackBerry® smartphone.Related informationSilence the alarm, 191RIM Confidential and Proprietary Information - Approved Third Parties158
Flashing LEDThe LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses.Flashing LED color DescriptionGreen You're in a wireless coverage area. You can turn on or turn offthis notification.Blue Your smartphone is connected to a Bluetooth® enableddevice. You can turn on or turn off this notification.Red A new message has arrived and your selected profile is set tonotify you using the flashing LED. If you're using yoursmartphone with a smart card, your smartphone is accessingdata on the smart card.Amber The battery power level for your smartphone is low, or yoursmartphone is turned off and is charging. You can't turn offthe notification for the low battery power level. Thenotification for charging turns off when you turn on yoursmartphone.Related informationTurn off Bluetooth connection notification, 258Turn on flashing LED notification for wireless coverage, 211Change alarm notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save.Turn on or turn off event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low,and when you connect or disconnect a USB cable or accessory to or from your smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Event Sounds field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties159
Troubleshooting: Ring tones, sounds, and alertsMy smartphone is ringing or vibrating more times than expectedFor calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations thatyou set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Yoursmartphone vibrates or rings until the caller or the wireless network ends the connection.My smartphone isn't ringing or vibrating when I receive a call or messageTry the following actions:• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds andAlerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silentand that the Vibration field isn't set to Off.RIM Confidential and Proprietary Information - Approved Third Parties160
BrowserHow to: BrowserBrowser basicsBrowsing web pagesVisit a webpage or search the InternetDepending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For moreinformation about the charges associated with using each browser, contact your wireless service provider.1. On the Home screen, click the Browser icon.2. In the field at the top of the page, type a web address or search terms.3. Press the key on the keyboard.To stop loading a webpage, press the key > Stop.Related informationNo browser is available on my smartphone, 172Zoom in to or out from a webpageOn a webpage, press the key > Zoom.• To zoom in, on the trackpad, slide your finger up.• To zoom out, on the trackpad, slide your finger down.To turn off zoom mode, press the key.About tabbed browsingWith tabbed browsing, you can open multiple webpages on your BlackBerry® smartphone at the same time. You can quicklyswitch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entirebrowser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.The more tabs that you have open, the more memory your smartphone uses.Related informationOpen, close, or switch between tabs, 162I can't open a new tab, 172RIM Confidential and Proprietary Information - Approved Third Parties161
Open, close, or switch between tabsDo one of the following:• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.• To switch between tabs, in the browser, press the key > Tabs. Click a tab.• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next or Find Next on Page.View a list of web pages that you visited recently1. On the Home screen, click the Browser icon.2. Press the key > History.Add a shortcut to your Home screen or Favorites panelYou can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,podcast channels, or media categories.1. Browse to a website, or highlight the item that you want to create a shortcut for.2. Press the key > Add to Home Screen.• To change the name of the shortcut, type a new name.• To change the location where the shortcut appears, change the Location field.• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.3. Click Add.Turn on browser shortcuts1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, select the Enable Keyboard Shortcuts check box.4. Press the key > Save.Related informationBrowser shortcuts, 23RIM Confidential and Proprietary Information - Approved Third Parties162
Move back or forward a webpage1. On a webpage, press the key.2. Click Back or Forward.Return to the home pageTo perform this task, you must have a home page set on your BlackBerry® smartphone.1. On a webpage, press the key.2. Click Home.Refresh a webpage1. On a webpage, press the key.2. Click Refresh.Close the browser1. On a webpage, press the key.2. Click Close.Playing media files, viewing pictures, and downloading filesView a full picture on a webpage1. On a webpage, highlight or pause on a picture.2. Press the key > View Image.• To zoom in to or out from the picture, press the key > Zoom.• To stop zooming, press the key > End Zoom.• To return the picture to its original size, press the key.Play a media file on a web page1. On a web page, click a media file.2. Click Open.Related informationSupported audio and video file formats, 116I cannot play a song or video on a web page, 172RIM Confidential and Proprietary Information - Approved Third Parties163
Download a file from a webpageYou can download multiple files at once. When you download a file, the Downloads screen appears so that you can check theprogress of your downloads.1. On a webpage, click the file that you want to download.2. In the Save dialog box, click Yes.Copying and forwarding web addressesCopy an address for a web page, link, or pictureDo any of the following:• To copy an address for a web page, press the key > Copy Page Address.• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link.• To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link.To paste the address, press the key > Paste.Send a web address1. On the Home screen, click the Browser icon.• To send a web address for a web page that is in your bookmark list or browser history, highlight a web page.• To send a different web address, browse to a web page.2. Press the key > Send Link or Send Page Address.3. Click a message type.To return to the browser after you send the message, press the key.Send a link or picture from a web page1. On a web page, pause on or highlight a link or picture.2. Press the key > Send Link or Send Image Link.3. Click a message type.To return to the browser after you send the message, press the key.Browser bookmarksAbout bookmarks for web pagesYou can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want thebrowser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last timeyou visited them appear in italic.RIM Confidential and Proprietary Information - Approved Third Parties164
Add a bookmark for a web page1. On a web page, press the key > Add to Bookmarks.2. In the Title field, type a name for the bookmark.3. In the Folder field, click the folder that you want the bookmark to appear in.4. Click Add.If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web pageonline.Change or delete a bookmark for a web page1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key.•To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save.• To delete a bookmark, click Delete.Send a bookmark for a web page1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key > Send Link.5. Click a message type.To return to the browser after you send the message, press the key.Move a bookmark for a webpage1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key > Move.5. Click the new location.Add, rename, or delete a bookmark folder for web pages1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark folder.4. Press the key.RIM Confidential and Proprietary Information - Approved Third Parties165
• To add a bookmark folder, click Add Subfolder.• To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key.• To delete a bookmark folder, click Delete Folder.Browser optionsChange your home page or start page1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, do one of the following:• To change the home page, in the Home Page field, type a web address.• To use your home page as the start page when you first open the browser, change the Start Page field to Home Page.4. Press the key > Save.Change the font size for text on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, change the Default Font Size field.4. Press the key > Save.Change your default search engineYour default search engine in the browser is also the default search engine that your BlackBerry® smartphone uses when yousearch the Internet using the search icon on the Home screen.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, click Manage Search Engines.4. Click a search engine.Set the character encoding for all web pagesBy default, your BlackBerry® smartphone uses the optimal character encoding for a web page.1. From the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, change the Default text encoding field.4. Press the key > Save.Stop loading images or playing embedded media files on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.RIM Confidential and Proprietary Information - Approved Third Parties166
3. In the Web Content section, do one of the following:• To stop loading images on web pages, clear the Load Images check box.• To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box.4. Press the key > Save.Stop blocking pop-ups on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, clear the Block Popups check box.Receive a prompt before you close the browser or stream media from the Internet1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, below Prompt Before, do one of the following:• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select theClosing Tabs on Exit checkbox.• To receive a prompt confirming that you want to close the browser after you press the key, select the ClosingBrowser on Escape checkbox.• To receive a prompt before your BlackBerry® smartphone uses your wireless service provider's browser portal tostream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.4. Press the key > Save.Related informationI receive a prompt to switch networks when I stream a song or video, 172Delete browsing informationYour BlackBerry® smartphone saves some information in your browser to improve your browsing experience. You can deletepassword information, browser history, download history, cookies, content that has been pushed to your smartphone, and thebrowser cache.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsinginformation that you want to delete.4. Click Clear Now.Turn off cookies in the browser1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy & Security section, clear the Accept Cookies check box.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties167
Turn off JavaScript supportJavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want thebrowser to provide JavaScript features, you can turn off JavaScript support.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, clear the Enable JavaScript check box.4. Press the key > Save.Turn on geolocation in the browserIf you turn on geolocation in the browser, some websites might be able to determine your approximate location.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy & Security section, select the Enable Geolocation check box.4. Press the key > Save.When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this websitecheck box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options.Browser securityAbout TLSThe browser is designed to use TLS or SSL to encrypt data that your BlackBerry® smartphone sends or receives over theInternet through the BlackBerry® Enterprise Server. Communication between your smartphone and the BlackBerry EnterpriseServer is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers isencrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your smartphone and theBlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and theBlackBerry Enterprise Server.Browser security optionsIf your email account uses a BlackBerry® Enterprise Server, you might not be able to change your browser security options.If you change a browser security option, other applications on your BlackBerry® smartphone that access a server might beaffected.Option DescriptionPermit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select thisoption, your browser allows only TLS connections.RIM Confidential and Proprietary Information - Approved Third Parties168
Option DescriptionPermit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecurerenegotation. If you do not select this option, you might not be able to access somewebsites.Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using128-bit encryption. To accept and send only data that is encrypted using 128-bitencryption, change this field to Strong Only. To accept and send data that isencrypted using 128-bit encryption or 56-bit encryption, change this field to AllowWeak.Digest Strength Specify whether your browser accepts data with weak digest algorithms or acceptsonly data with strong digest algorithms. The stronger the digest algorithm is, themore secure your browsing experience is. To accept data with weak digestalgorithms, change this field to Allow Weak. To accept only data with strong digestalgorithms, change this field to Strong Only. To be prompted to accept data withweak digest algorithms, change this field to Prompt. Depending on the options thatyour administrator sets, you might not be able to change this option.Server Exceptions View a list of servers that have certificate problems you have accepted. To stoppermitting a connection to a website with a certificate problem, highlight the serverexception. Press the key > Delete.Related informationManage browser security, 169Manage browser security1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. Set the security options.4. Press the key > Save.Related informationBrowser security options, 168Add a trusted content serverIf your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content serversto accelerate the authentication process when you are authenticating with a content server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. In the Proxy TLS section, highlight the Trusted Servers field.4. Press the key > Add Host.RIM Confidential and Proprietary Information - Approved Third Parties169
5. Type the web address for the content server.6. Click OK.7. Press the key > Save.Add or change a website that is associated with a certificateTo access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website,the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. Youcan manually add or change a website that is associated with a certificate.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.• To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the key >Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that isassociated with the website. Click OK.• To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Pressthe key > Edit. Change the certificate. Click OK.3. Press the key > Save.Browser pushAbout browser pushBrowser push is designed to push information from a web application to your BlackBerry® smartphone as the informationbecomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When yoursmartphone receives an update, a new browser push message might appear in the messages application or an icon on theHome screen might change to indicate that new information is available. The web application might also push updatedinformation to your browser cache without notifying you. If information is pushed to your browser cache, the information isavailable on your smartphone even when your smartphone is not connected to the wireless network. Web applications thatuse browser push automatically push updates to your smartphone, unless you turn off browser push.Your smartphone supports different types of browser push messages. Service loading messages and service indicationmessages include updated information. Other browser push messages include messages that appear in your browser cache.Browser push optionsOption DescriptionProcess MDS Set whether your BlackBerry® smartphone accepts browser push messages from the BlackBerry®Enterprise Server or the BlackBerry® Internet Service.MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Serverinstances or BlackBerry Internet Services.Process SMSC Set whether your smartphone accepts push messages that are SMS-based.RIM Confidential and Proprietary Information - Approved Third Parties170
Option DescriptionSMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browserpush messages from a specific SMSC host, type the phone number for the SMSC host.Process IP Set whether your smartphone accepts browser push messages that web applications send througha WAP gateway.IP Hosts Set which WAP gateways your smartphone accepts browser push messages from. To acceptbrowser push messages from a specific IP host, type the IP address for the WAP gateway.Turn off browser push1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Browser Push.3. Clear the Enable Push check box.4. Press the key > Save.RSS feedsFor more information about using RSS feeds on your BlackBerry® smartphone, on the Home screen or in a folder, click theSocial Feeds icon. Press the key > Help.About RSS feedsYou can add RSS feeds to your BlackBerry® smartphone so that you receive updates on your favorite blogs and websites. Youcan add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you canstay current with your social networks and view your RSS feeds in one location.Add an RSS feed from the browser1. In the browser, on a web page with an RSS feed, press the Menu key.2. Click Subscribe to RSS Feed.3. Select the check box beside each feed that you want to add.4. Click Subscribe.5. Click OK.RIM Confidential and Proprietary Information - Approved Third Parties171
Troubleshooting: BrowserI can't open a new tabYou might not have enough available memory on your BlackBerry® smartphone. Try the following actions:• Close a tab that you don't need.• Close other applications that don't need to be open.Related informationClose an app so that it is not running in the background, 223Open, close, or switch between tabs, 162I receive a prompt to switch networks when I stream a song or videoIf you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. Ifyou switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt Before,clear the Switching to Carrier Network for Streaming Media check box.Related informationReceive a prompt before you close the browser or stream media from the Internet, 167I cannot play a song or video on a web pageYour BlackBerry® smartphone might not support the size or file format of the song or video file.Related informationPlay a media file on a web page, 163No browser is available on my smartphoneDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® smartphone is connected to the wireless network.Related informationVisit a webpage or search the Internet, 161RIM Confidential and Proprietary Information - Approved Third Parties172
CalendarHow to: CalendarSynchronizing calendarAbout backing up and restoring smartphone dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrysmartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerryDesktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using yourmedia card.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yoursmartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone andin the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on yoursmartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 180Synchronize organizer data over the wireless network, 185RIM Confidential and Proprietary Information - Approved Third Parties173
Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.Calendar basicsSwitch calendar viewsYou can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display allyour appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments,meetings, and free time in a list.1. On the Home screen, click the Calendar icon.2. Press the key > View.3. Click a view.Go to a specific date in the calendar1. On the Home screen, click the Calendar icon.2. Press the key.• To move to a specific date, click Go To Date.• To move to the current date, click Go To Today.Schedule a meeting or an appointmentTo invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports thisfeature.1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting or appointment information.• To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.4. Do one of the following:• To send the meeting invitation to the participants that you invited, press the key > Send.• To save an appointment, press the key > Save.Related informationTurn off your smartphone, 265I can't schedule appointments that span multiple days, 180I can't set some fields when scheduling appointments, 180RIM Confidential and Proprietary Information - Approved Third Parties174
Set an alarm in the calendarYou can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not changeyour regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and theClock application, changes to the alarm tone settings will affect the alarms in both applications.1. On the Home screen, click the Calendar icon.2. Press the key > New Alarm.3. Type the alarm information.4. If you want the alarm to recur, change the Recurrence field.5. Press the key > Save.Switch calendarsIf your BlackBerry® smartphone is associated with multiple email accounts, you might have multiple calendars on yoursmartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and meetings ineach calendar. For more information, contact your wireless service provider.1. On the Home screen, click the Calendar icon.2. Press the key > Select Calendar.3. Click a calendar.MeetingsSchedule a meeting or an appointmentTo invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports thisfeature.1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting or appointment information.• To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.4. Do one of the following:• To send the meeting invitation to the participants that you invited, press the key > Send.• To save an appointment, press the key > Save.Related informationTurn off your smartphone, 265I can't schedule appointments that span multiple days, 180I can't set some fields when scheduling appointments, 180RIM Confidential and Proprietary Information - Approved Third Parties175
Delete an appointment, meeting, or alarm1. On the Home screen, click the Calendar icon.2. Highlight an appointment, meeting, or alarm.3. Press the key > Delete.Respond to a meeting invitation1. In a meeting invitation, press the key.2. Click Accept, Tentative, or Decline.3. If you declined a delegated meeting invitation, do one of the following:• To decline the meeting, click Decline.• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.4. Do one of the following:• To send the response without adding comments, click Send Response.•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deletedfrom the email application on your computer.View your calendar when responding to a meetingIn a meeting invitation, press the key > View Calendar.To return to the meeting invitation, press the key.Check availability of meeting participantsTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.You can only check availability of meeting participants in your organization.In a meeting or meeting invitation, below the list of meeting participants, click View Availability.• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next AvailableTime.• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative),press the key > Show Legend.Change the list of participants for a meetingTo perform this task, you must be the meeting organizer.1. In a meeting, in the Accepted or Declined field, highlight a contact.2. Press the key.RIM Confidential and Proprietary Information - Approved Third Parties176
3. Click Invite Attendee, Change Attendee, or Remove Attendee.4. Press the key > Save.Forward a meeting invitationTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.In a meeting or a meeting invitation, press the key > Forward.Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives therecipient's response.Delegate a meeting invitationTo perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry®Enterprise Server that supports this feature.If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. Youmight not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.1. In a meeting invitation, press the key > Delegate.2. Click a contact.• To send the response without adding comments, click Send Response.•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Send an email message to all meeting participantsIn a meeting, meeting invitation, or meeting response, press the key > Email All Attendees.Conference call meetingsAbout conference callsYou can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing servicehas provided you with a conference call bridge number, you can create conference call meetings in the calendar on yoursmartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter theconference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don'thave to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you cancreate a conference call by calling other contacts and joining the calls together.Related informationConference call meetings, 177RIM Confidential and Proprietary Information - Approved Third Parties177
Create a conference call meeting from your smartphoneTo perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference callmeeting on behalf of another person from your computer.1. In a meeting, select the Conference call checkbox.2. Type the information for the conference call.3. Press the key > Save.Create a conference call meeting from your computerTo perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. Forinformation about creating meetings on behalf of another person, see the documentation for the email application on yourcomputer.You can create a conference call meeting from your computer that your BlackBerry® smartphone recognizes. When theconference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with theJoin Now option, if their smartphone supports this feature.1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do notinclude spaces.2. Type a lowercase x. Do not include spaces before or after the x.3. Type the participant access code. Type a space after the participant access code.4. Type CCM: and the moderator conference call bridge number. Do not include spaces.5. Type a lowercase x. Do not include spaces before or after the x.6. Type the moderator access code. Type a space after the moderator access code.ExampleIf the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, andthe participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.Enter a conference call meetingDo one of the following:• In a meeting notification, click Join Now.• In the calendar, highlight the meeting. Press the key > Join Now.Related informationI can't enter a conference call with the Join Now option, 181Save your conference call informationYou can save your conference call information so that it is added to the conference call fields automatically when you create aconference call meeting from your BlackBerry® smartphone.1. On the Home screen, click the Calendar icon.RIM Confidential and Proprietary Information - Approved Third Parties178
2. Press the key > Options > Conference Calling.3. Type your conference call information.4. Press the key > Save.Calendar optionsChange how the calendar is displayed1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.• To change the default view, change the Initial View field.• To change the start and end time for days, change the Start Of Day field and End Of Day fields.• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.3. Press the key > Save.Change options for reminders1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.• To change the snooze time for reminders, change the Snooze field.• To change the default reminder time for calendar entries, change the Default Reminder field.3. Press the key > Save.Related informationTurn off your smartphone, 265Change options for multiple calendars1. On the Home screen, click the Calendar icon.2. Press the key > Options.3. Click a calendar.• To change the color that is used for appointments from the calendar, change the Appointment Color field.• To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.4. Press the key > Save.Change the default calendarChanging the default calendar changes the email address that meeting invites are sent from.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Calendar (CICAL) field.RIM Confidential and Proprietary Information - Approved Third Parties179
4. Press the key > Save.Change how long your smartphone stores calendar entries1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Change the Keep Appointments field.4. Press the key > Save.Your BlackBerry® smartphone deletes calendar entries that are older than the number of days that you set.Show tasks in the calendar1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Select the Show Tasks check box.4. Press the key > Save.Troubleshooting: CalendarI can't schedule appointments that span multiple daysIf you use IBM® Lotus Notes®, you can't schedule appointments that span multiple days.I can't set some fields when scheduling appointmentsIf you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Privatecheckbox when you change a recurring appointment or meeting.Some characters in calendar entries don't appear correctly aftersynchronizationIf you schedule appointments or meetings on your BlackBerry® smartphone that contain special characters or accents, yourcomputer might not support these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on yourcomputer. For more information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties180
Related informationAbout synchronization conflicts, 54Synchronize organizer data over the wireless network, 185I can't enter a conference call with the Join Now optionThe Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry®smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call informationcorrectly. If the Join Now option appears and your smartphone is connected to a CDMA network, you might need to changeyour smart dialing options so that you can enter the conference call using the Join Now option.Try the following actions:• If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click theconference call bridge number and access code that appear in either the Location field or the Notes section.• If the Join Now option appears and your smartphone is connected to a CDMA network, try increasing the default time thatyour smartphone waits before dialing an extension. From the Home screen, press the key. Press the key >Options > Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to thehighest value. Try entering the conference call with the Join Now option again.Related informationEnter a conference call meeting, 178RIM Confidential and Proprietary Information - Approved Third Parties181
ContactsHow to: ContactsContact basicsAdd a contactDo one of the following:• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen,click New Contact. Type the contact information. Press the key > Save.• To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the key > Save.Related informationCopy contacts from your SIM card to your contact list, 6Create a custom contact fieldCustom contact fields can store information that you want to remember about a contact, for example, you might want to add acustom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for allyour contacts.1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.2. Click a field.3. Press the key > Change Field Name.4. To change the name of the field, place the cursor in the field. Press the key > Change Field Name. Type a name forthe field. Press the key on the keyboard.5. Type the information that you want to add to the custom field.6. Press the key > Save.You can synchronize contact fields that you customize on your BlackBerry® smartphone with the email application on yourcomputer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.Add a pause or a wait to a phone numberUse a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. Afterdialing the main phone number, your BlackBerry® smartphone either pauses before dialing the additional numbers (pause) orprompts you to type them (wait).1. After you type the main part of a phone number in a phone number field, press the key.2. Click Add Pause or Add Wait.RIM Confidential and Proprietary Information - Approved Third Parties182
3. Type the additional numbers.4. Press the key > Save.Change or delete a contactDo one of the following:•To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit.Change the contact information. Press the key > Save.• To change a contact using information on your BlackBerry® smartphone, such as information in an email or a calendarentry, highlight the information you want to add to a contact. Press the key > Add to Contacts > Add to ExistingContact. Click a contact. If necessary, add contact information. Press the key > Save.•To delete a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Delete.Search for a contact in your organization's address bookTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Contacts icon.2. Press the key > Lookup.3. Type part or all of a contact name.4. Press the key on the keyboard.5. Press the key.• To add a contact to your contact list, click Add to Contacts.• To add all the contacts, click Add All to Contacts.• To view information for a contact, click View.• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.• To start a new contact lookup, click Lookup.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 79Add a contact picture for caller ID1. On the Home screen, click the Contacts icon.2. Highlight a contact.RIM Confidential and Proprietary Information - Approved Third Parties183
3. Press the key > Edit.4. Press the key > Add Picture.5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Press the key > Crop & Save.8. Press the key > Save.Related informationMy contact pictures keep changing, 189Change or delete a contact picture1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Highlight the contact picture.• To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > SelectPicture.• To delete the contact picture, press the > Delete Picture.5. Press the key > Save.Related informationMy contact pictures keep changing, 189About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos thatappear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® LotusNotes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizeswith the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one applicationare made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.RIM Confidential and Proprietary Information - Approved Third Parties184
Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.4. Type a name for the category.5. Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Synchronizing contactsAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete email messages on your smartphone, these email messagesshould be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messagesin the email application on your computer should be reflected on your smartphone.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or emailcan't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use theBlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerryDesktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties185
If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. Formore information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 180About synchronization conflicts, 54About backing up and restoring smartphone dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrysmartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerryDesktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using yourmedia card.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yoursmartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone andin the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on yoursmartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 180Synchronize organizer data over the wireless network, 185RIM Confidential and Proprietary Information - Approved Third Parties186
Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.Personal distribution listsCreate a personal distribution listYou can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distributionlists that you create on your BlackBerry® smartphone do not appear in the email application on your computer.1. On the Home screen, click the Contacts icon.2. Press the key > New Group.3. Type a name for the personal distribution list.4. Press the key > Add Member.5. Click a contact.6. To add another contact, repeat steps 4 to 5.7. Press the key > Save Group.Change or delete a personal distribution list1. On the Home screen, click the Contacts icon.2. Highlight a personal distribution list.3. Press the key.• To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or DeleteMember. Press the key > Save Group.• To delete a personal distribution list, click Delete Group > Delete.Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.Multiple contact listsAbout multiple contact listsIf your BlackBerry® smartphone is associated with multiple email accounts, you might have contacts from each email accounton your smartphone. For example, if your smartphone is associated with a work email account and a personal email account,you might be able to view your work contact list and your personal contact list on your smartphone. For more information,contact your wireless service provider.RIM Confidential and Proprietary Information - Approved Third Parties187
View a different contact list1. On the Home screen, click the Contacts icon.2. Press the key > Select Contacts.3. Click a contact list.Change the default contact list1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Contact List (SYNC) field.4. Press the key > Save.Contact list optionsTurn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, orpasswords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.Change the display options for contactsYou can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.3. Change the Global Name Display field.4. Press the key > Save.View the number of contacts stored on your smartphone1. On the Home screen, click the Contacts icon.2. Press the key > Options.3. Click a contact list.The Number of Entries field displays the number of contacts that are stored in the contact list.Sort contacts or tasks1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.RIM Confidential and Proprietary Information - Approved Third Parties188
2. Press the key > Options.3. If necessary, click General Options.4. Change the Sort By field.5. Press the key > Save.Troubleshooting: ContactsContact list field data isn't appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. Forexample, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize itwith the email application on your computer, because the birthday field is a date field in the email application on yourcomputer.Related informationCreate a custom contact field, 182My contact pictures keep changingThe contact pictures in applications (for example, in the contacts application), might change if you set more than oneapplication on your BlackBerry® smartphone to replace contact pictures. Depending on how often or how many of your contactpictures are being replaced by other applications, you might experience increased data charges.To stop contact pictures from changing, you must change the options in each application that is replacing your contactpictures.RIM Confidential and Proprietary Information - Approved Third Parties189
ClockHow to: ClockSet the date and time1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Notethat you must be connected to the wireless network.• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.Change the time or date. Click Ok.3. Do any of the following:• To receive a prompt when your smartphone detects a new time zone, change the Auto Update Time Zone field toPrompt.• To have your smartphone update the time zone automatically when it detects a new time zone, change the AutoUpdate Time Zone field to On.4. Press the key > Save.Related informationThe time on my smartphone isn't correct, 193Display a second time zone on the clockYou can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in yourcurrent location and the time in your home time zone.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Home Time Zone field.4. Press the key > Save.Related informationThe time on my smartphone isn't correct, 193Change the clock faceYou can set a different clock face for the clock, stopwatch and timer.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Clock Face field, Stopwatch Face field or Timer Face field.RIM Confidential and Proprietary Information - Approved Third Parties190
4. Press the key > Save.Change what appears on the screen when your smartphone is charging1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the When Charging field.4. Press the key > Save.Turn on the alarm1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Alarm.3. On the trackpad, slide your finger up or down to highlight On or Weekdays.4. Click the trackpad.At the top of the Home screen, a clock indicator appears.To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendarapplication.Related informationTurn off your smartphone, 265Set an alarm in the calendar, 175Silence the alarm• If snooze is not turned on, click Dismiss.• If snooze is turned on, click Snooze.Change alarm notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save.Set options for bedside clock mode1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Bedside Mode section, do any of the following:• To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED checkbox.RIM Confidential and Proprietary Information - Approved Third Parties191
• To turn off the connection to the wireless network, so that your smartphone does not receive phone calls or messageswhen bedside clock mode is turned on, select the Disable Radio checkbox.• To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen checkbox.4. Press the key > Save.Turn on bedside clock modeYou can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls ormessages.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Enter Bedside Mode.To turn off bedside clock mode, press the key.Use the stopwatch1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Stopwatch.3. Click the start/stop icon.• To record lap times, click the lap icon.• To stop timing, click the start/stop icon again.• To send the results in a message, press the key > Send Results. Click a message type.Use the timer1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Timer.3. Press the key > Set Timer.4. Set the time.5. Click OK.• To start or stop the timer, click the start/stop icon.• To reset the timer, click the reset icon.The timer continues to count down after you exit the Clock application.Change timer notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties192
Troubleshooting: ClockThe time on my smartphone isn't correct1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.3. Try one of the following actions:•If the Update Time field is set to Automatic, press the key > Update Time.• If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.• If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone,you might need to update the time zone data on your BlackBerry® smartphone. To update the time zone data, pressthe key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include dataservices (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, youmight not be able update your time zone data. For more information, contact your administrator.Related informationDisplay a second time zone on the clock, 190Set the date and time, 190RIM Confidential and Proprietary Information - Approved Third Parties193
Tasks and memosCreate a task or memoYou can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in thecalendar.1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.• To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such asthe due date and recurrence.• To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due dateand recurrence.• To create a memo, click New Memo. Type a title and the memo.2. Press the key > Save.Send a task or memo1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.2. Highlight a task or memo.3. Press the key > Forward As.4. Click a message type.Change or delete a task or memoOn the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.•To change the task or memo, click it. Change the task or memo information. Press the key > Save.•To delete the task or memo, highlight it. Press the key > Delete.Change the status of a task1. On the Home screen or in the Applications folder, click the Tasks icon.2. Highlight a task.3. Press the key.• To mark the task as complete, click Mark Completed.•To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties194
Hide completed tasks1. On the Home screen or in the Applications folder, click the Tasks icon.2. Press the key > Hide Completed.Show tasks in the calendar1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Select the Show Tasks check box.4. Press the key > Save.Synchronizing tasks and memosAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete email messages on your smartphone, these email messagesshould be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messagesin the email application on your computer should be reflected on your smartphone.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or emailcan't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use theBlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerryDesktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties195
Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. Formore information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 180About synchronization conflicts, 54About backing up and restoring smartphone dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrysmartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerryDesktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using yourmedia card.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yoursmartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone andin the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on yoursmartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your smartphone when a data synchronization conflict occurs.RIM Confidential and Proprietary Information - Approved Third Parties196
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 180Synchronize organizer data over the wireless network, 185Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos thatappear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® LotusNotes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizeswith the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one applicationare made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.RIM Confidential and Proprietary Information - Approved Third Parties197
4. Type a name for the category.5. Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, orpasswords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties198
TypingHow to: TypingTyping iconsThese icons appear in the upper-right corner of the screen when you type.CAP lock (capital letter lock) Multi-tap modeNUM lock (number lock) Current input languageAlt modeTyping basicsHighlight, cut, copy, or paste text1. Press and hold the key and click the trackpad.• To highlight text character by character, on the trackpad, slide your finger left or right.• To highlight text line by line, on the trackpad, slide your finger up or down.2. Press the key.• To cut the highlighted text, click Cut.• To copy the highlighted text, click Copy.3. Place the cursor where you want to insert the cut or copied text.4. Press the key > Paste.Type a symbolPress the key. Click the symbol.Type an accent or special characterPress and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the accented or specialcharacter appears.Clear text from a fieldIn a field that you typed text into, press the key > Clear Field.RIM Confidential and Proprietary Information - Approved Third Parties199
About typing input methodsThe typing input method that you use determines how you type. For example, if you are using the predictive input method,your BlackBerry® device displays a list of suggested words as you type so that you do not have to type the entire word.The language that you are typing in determines the typing input methods that are available. If you are typing in a language thathas multiple typing input methods, you can switch between typing input methods when you are typing. When you are typing incertain fields such as password fields, your device might automatically switch your typing input method.Type text using SureType technology1. Press the letter key once for each letter in a word.2. Do any of the following:• To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard.• To select an item from the list that appears when you type and continue typing the same word, click the item.• To change a letter in a word that you're typing, highlight the letter. Click the alternate letter that appears on the screen.• To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternateletter that appears on the screen.For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You wouldthen highlight run and press the key.Type text using multi-tapDo any of the following:• To type the first letter on a key, press the letter key once.• To type the second letter on a key, press the letter key twice.For example, to type run, you would press the R key three times, the U key twice, and the N key twice.Typing input methodsChange options for typing input methods1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Change the options.5. Press the key > Save.Change your typing styleYou can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style.1. On the Home screen or in a folder, click the Options icon.RIM Confidential and Proprietary Information - Approved Third Parties200
2. Click Typing and Language > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.4. Press the key > Save.Type text using the predictive input methodWhen you are typing text, perform any of the following actions:• To select the highlighted suggestion and start typing a new word, press the Enter key.• To select the highlighted suggestion and continue typing the same word, click the word.• To ignore the suggestions, keep typing.Find more information about typing in other languagesYou can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visitwww.blackberry.com/go/docs and search for the Typing Guide in your language.Custom dictionaryAbout the custom dictionaryYou can add words to the custom dictionary so that your BlackBerry® smartphone recognizes the word when you checkspelling. Because SureType® technology uses the same dictionary, if you're using the Arabic or Russian input methods, wordsthat you add to your custom dictionary are displayed in the list that appears when you type.Add, change, or delete a word in the custom dictionary1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Custom Dictionary.• To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard.• To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on thekeyboard.•To delete a word from the custom dictionary, highlight the word. Press the key > Delete.Stop adding items to the custom dictionary automatically1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Typing check box.5. Change the Email field to Off.RIM Confidential and Proprietary Information - Approved Third Parties201
6. Press the key > Save.Word SubstitutionAbout Word SubstitutionWord Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type textthat can be replaced with a Word Substitution entry, the text changes after you press the Space key.Your BlackBerry® smartphone has built-in Word Substitution entries that correct common mistakes. For example, WordSubstitution changes hte to the. You can create Word Substitution entries for your common typing mistakes or forabbreviations. For example, you might create a Word Substitution entry that replaces ttyl with talk to you later.Related informationChange or delete a Word Substitution entry, 202Create a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Press the key > New.4. In the Replace field, type the text to replace.5. In the With field, do one of the following:• Type replacement text.• To insert a macro (for example, the current date or time), press the key > Insert Macro.6. Do one of the following:• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.• To capitalize the entry according to the context, change the Using field to SmartCase.7. In the Language field, change the language.8. Press the key > Save.Change or delete a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Highlight a Word Substitution entry.4. Press the key.•To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.• To delete the Word Substitution entry, click Delete.Undo a Word Substitution changeIf the Word Substitution feature changes a word that you don't want to change, you can undo the change.When you are typing, press the key twice.RIM Confidential and Proprietary Information - Approved Third Parties202
Turn off Word Substitution1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling check box.5. Press the key > Save.Spelling checkerYou can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German,Greek, Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.Stop displaying spelling suggestions in the list that appears when you typeBy default, if you start typing a letter combination that your BlackBerry® smartphone doesn't recognize, spelling suggestions,when available, appear in bold in the list that appears when you type.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling checkbox.5. Press the key > Save.I can't check spellingYou can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian,Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian,Spanish, Swedish, and Turkish.Change options for checking spellingYou can change the type and length of words that the spelling checker includes when checking spelling. For example, you mightnot want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® smartphone to checkspelling automatically before you send an email.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Spell Check.3. Change one or more options.4. Press the key > Save.Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.RIM Confidential and Proprietary Information - Approved Third Parties203
2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.• To ignore the suggested spelling, press the key.• To ignore all instances of the suggested spelling, press the key > Ignore All.• To add the word to the custom dictionary, press the key > Add To Dictionary.• To stop checking spelling, press the key > Cancel Spell Check.Troubleshooting: TypingI can't check spellingYou can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian,Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian,Spanish, Swedish, and Turkish.I have no Advanced Style OptionsIf you changed your smartphone typing style to Direct, Advanced Style Options isn't available.If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes availableagain.RIM Confidential and Proprietary Information - Approved Third Parties204
KeyboardHow to: KeyboardChange the default keyboard for portrait viewYou can set your BlackBerry® smartphone to use the reduced keyboard or full keyboard by default when you use yoursmartphone in portrait view.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Keyboard.3. Change the Portrait Keyboard Type field.4. Press the key > Save.Assign an application to a Convenience keyYour BlackBerry® smartphone has one or more Convenience keys on the side of the smartphone. Depending on your theme,you might not be able to change the application that is assigned to a Convenience key.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Convenience Key.3. Change the Convenience Key Opens field.4. Press the key > Save.Change the default currency symbol1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Currency Key field.4. Press the key > Save.Set the cursor speed1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Key Rate field.4. Press the key > Save.Turn on key tones1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.RIM Confidential and Proprietary Information - Approved Third Parties205
3. Select the Key Tone check box.4. Press the key > Save.Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivitylevel.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save.Turn off trackpad sounds1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Clear the Audible Roll check box.4. Press the key > Save.To turn on trackpad sounds again, select the Audible Roll check box.Troubleshooting: KeyboardNo application opens when I press a Convenience keyTry the following:• If you haven't done so, assign an application to the key.• Open the flip and press the Convenience key again. Applications don't open when the flip is closed.• Verify that you didn't delete the application that you assigned to the key.RIM Confidential and Proprietary Information - Approved Third Parties206
LanguageHow to: LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be different from the displaylanguage. When you set a typing input language, AutoText and other typing options change to the selected language. Forexample, you might use your BlackBerry® smartphone in French, but type messages in English.Change the language1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.• To change the display language, change the Display Language field.• To change the typing language, change the Typing Language field.• To change the language for voice commands, change the Voice Dialing Language field.3. Press the key > Save.Add a display languageYou can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download theBlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option foryour computer.Connect your smartphone to your computer and open the BlackBerry Desktop Software.For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.Delete a languageYou can delete languages that you don't use to increase the amount of space available.1. On the Home screen or in a folder, click the Setup icon.2. Click Languages > Manage Languages.3. Select the languages you want to keep.4. Click Update.Any languages that you don't select are deleted from your BlackBerry® smartphone.RIM Confidential and Proprietary Information - Approved Third Parties207
Troubleshooting: LanguageSome characters don't appear correctly on my smartphoneThe BlackBerry® Enterprise Server or BlackBerry® Internet Service that's associated with your BlackBerry® smartphone mightnot support the characters. For more information, contact your wireless service provider or administrator.I can't find a display language on my smartphoneYou can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download theBlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option foryour computer.• Connect your smartphone to your computer and open the BlackBerry Desktop Software.For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.RIM Confidential and Proprietary Information - Approved Third Parties208
Screen displayHow to: Screen displayUse a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related informationMy display changed, 213Set options for backlighting1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Do any of the following:• To change the brightness of the backlight for the screen, change the Backlight Brightness field.• To change the length of time that the backlight stays on when you are not touching your BlackBerry® smartphone,change the Backlight Timeout field.• To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox.4. Press the key > Save.Related informationThe screen turns off, 11Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Related informationUse grayscale or reverse contrast for the screen display, 211Screen display, 209RIM Confidential and Proprietary Information - Approved Third Parties209
Organizing applications on the Home screenAbout organizing application iconsApplication icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons,they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show AllIcons from the Home screen menu.You can reorder application icons to change which icons appear first on the Home screen. You can also create and deletefolders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.Show, hide, or find an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:• To see all your application icons, on the navigation bar, click All.• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, youcan hide the icon in all panels or in the current panel only.• To show all hidden application icons, press the key > Show All Icons.• To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appearbeside the Hide Icon field.Related informationMy display changed, 213Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the key.• To move the application icon to a different location on the Home screen, click Move. Click the new location.• To move the application icon into an application folder, click Move To Folder. Click an application folder.• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.Add, rename, or delete a folder on the Home screenOn the Home screen, do one of the following:• To add a folder, press the key > New Folder. Type a name for the folder. Click OK.• To rename a folder, highlight a folder. Press the key > Rename. Type a name for the folder. Click Save.• To delete a folder, highlight a folder. Press the key > Delete.RIM Confidential and Proprietary Information - Approved Third Parties210
Add a message that appears when your smartphone is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your smartphone is locked.4. Press the key > Save.Set the touch screen sensitivityYou can set how sensitive the screen is to your touch.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Touchscreen Sensitivity.• If you want the screen to respond faster when you tap it, change the Tap Interval field to a lower number.• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screento open a pop-up menu, change the Hover Period field to a lower number.3. Press the key > Save.Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator checkbox.4. Press the key > Save.When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties211
External displayChange options for notifications on the external displayWhen the flip is closed, notification for items, such as new messages, calls, or calendar reminders, appear on the externaldisplay.1. On the Home screen or in a folder, click the Options icon.2. Click Display > External Notifications.• To turn off the ability to review notifications by pressing the Volume keys, change the Enable Volume Key to Scroll fieldto No.• To set the backlight to turn on each time that you receive a notification, change the Automatic Backlight andNotification field to Yes.• To prevent notification details, such as the contact and subject line for a message, from appearing on the externaldisplay, change the Show Notification Detail field to Never.• To prevent message preview text from appearing in message notifications, change the Show Message Preview field toNo.• To change the duration that notifications appear on the external display, change the Notification Cycle Duration field.3. Press the key > Save.Review notifications on the external displayNotifications do not appear on the external display when the flip is open or while music is playing.1. To turn on the backlight if it is not already on, press a Volume key or the Convenience key on the right side of yourBlackBerry® smartphone.2. To open a notification, press a Volume key.• To move to the next notification, press the Volume Up key.• To move to the previous notification, press the Volume Down key.• To show the text for a message, press the Convenience key on the right side of your smartphone.ThemesAbout themesDepending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changeshow items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. Youmight also be able to download themes from the BlackBerry App World™.Change themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.RIM Confidential and Proprietary Information - Approved Third Parties212
4. Click Activate.To delete a theme, click the theme. Click Delete.Related informationMy display changed, 213Troubleshooting: DisplayMy display changedDepending on your theme, display options such as icons, fonts, and your Home screen background, might change when youswitch themes.No application opens when I press a Convenience keyTry the following:• If you haven't done so, assign an application to the key.• Open the flip and press the Convenience key again. Applications don't open when the flip is closed.• Verify that you didn't delete the application that you assigned to the key.The screen turns offWhen you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You canchange the length of time that the backlight stays on when you aren't touching your smartphone.To turn on the screen, click the trackpad or press a key.Related informationSet options for backlighting, 209RIM Confidential and Proprietary Information - Approved Third Parties213
GPS technologyDepending on your wireless service provider, this feature might not be supported.How to: GPS technologyDepending on your wireless service provider, this feature might not be supported.Turn off location aiding or location dataLocation aiding and location data, if available for your BlackBerry® smartphone, improve the performance of GPS technology,but because these features use the wireless network, your data service charges might be increased. To avoid these charges,you can turn off location aiding or location data, but it might take longer for your smartphone to get your GPS location. Formore information about data service charges, contact your wireless service provider.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.• To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled.• To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled WhileRoaming.• To turn off location data, in the Location Data section, change the Setting field to Disabled.• To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled WhileRoaming.3. Press the key > Save.Turn on GPS technologyDepending on your BlackBerry® smartphone model and wireless network, this feature might not be supported.Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location On.4. Press the key > Save.To turn off GPS technology, change the Location Services field to Location Off.Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth®enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon.RIM Confidential and Proprietary Information - Approved Third Parties214
2. Click Device > Location Settings.3. Change the GPS Data Source field.4. Press the key > Save.Prevent others from tracking your locationIf your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of yourBlackBerry smartphone. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location Off.4. Press the key > Save.Get your GPS locationDepending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry®smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Press the key > Refresh Location.The longitude and latitude coordinates for your current location appear.Troubleshooting: GPS technologyDepending on your wireless service provider, this feature might not be supported.I can't use GPS technologyDepending on your wireless service provider, this feature might not be supported.If you are outdoors, move away from buildings and expose your BlackBerry® smartphone to open sky. If you are indoors, moveclose to a window.If you have paired your smartphone with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver isturned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPSlocation.RIM Confidential and Proprietary Information - Approved Third Parties215
MapsHow to: MapsPan a mapTo pan a map, your BlackBerry® smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in isdisplayed at the top of the map.1. On the Home screen, click the Maps icon.2. If your smartphone is in zoom mode, press the key > Pan Mode.3. On the trackpad, slide your finger in any direction.Zoom in to or out from a mapTo zoom in to or out from a map, your BlackBerry® smartphone must be in zoom mode and not pan mode. The mode that yoursmartphone is in is displayed at the top of the map.1. On the Home screen, click the Maps icon.2. If your smartphone is in pan mode, press the key > Zoom Mode.3. Do one of the following:• To zoom in, on the trackpad, slide your finger up.• To zoom to a point on a map, press the key > Zoom to Point.• To zoom out, on the trackpad, slide your finger down.View a location on a map1. On the Home screen, click the Maps icon.2. Press the key > Find a Location.• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the informationfor the point of interest. Highlight the point of interest.• To view a new location, in the Find an address field, type an address. Highlight the location.• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contactinformation.• To view a favorite location, in the Favorites section, highlight the location.3. Press the key > View on Map.If you are viewing a location other than your current location, to get directions to this location from your current location,press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with aBluetooth® enabled GPS receiver to perform this task.RIM Confidential and Proprietary Information - Approved Third Parties216
View an address on a map using a linkWhen your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applications orthe MemoPad, your smartphone underlines the address.1. Highlight an underlined address.2. Press the key > View on Map.View a list of points of interest near a locationYou can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops nearyour current location.1. On the Home screen, click the Maps icon.2. Press the key > Find Location.3. In the Find a store, café, etc. field, type the point of interest information.4. Press the key on the keyboard.5. Press the key > View All on Map.View contact information for a point of interestPoints of interest are displayed on maps as location markers.1. On the Home screen, click the Maps icon.2. Press the key > Find Location.3. In the Find a store, café, etc. field, type information for a point of interest.4. Highlight the location.5. Press the key > Display Details.Add a location to your list of favorites1. On the Home screen, click the Maps icon.2. View a location on a map.3. Press the key > Add as Favorite > OK.To view the list of your favorite locations, press the key > Favorites.Change the information for a location in your list of favorites1. On the Home screen, click the Maps icon.2. Press the key > Favorites.3. Highlight a location.4. Press the key > Edit Favorite.5. Do any of the following:RIM Confidential and Proprietary Information - Approved Third Parties217
• In the Label field, type a new name for the location.• In the Description field, type a description of the location.6. Click OK.Delete a location from your list of favorites1. On the Home screen, click the Maps icon.2. Press the key > Favorites.3. Highlight a location.4. Press the key > Remove as Favorite.5. Click Yes.Get directions1. On the Home screen, click the Maps icon.2. Press the key > Get Directions.3. Do one of the following to specify a starting location:• To specify your current location, if your BlackBerry® smartphone has an internal GPS receiver or is paired with aBluetooth® enabled GPS receiver, set the Start field to My Location.• To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you areviewing a favorite location, click the location address.• To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the locationon the map.• To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the Find a store,café, etc. field, type the information for the point of interest. Press the key on the keyboard. Click a point ofinterest.• To specify a contact's address, set the Start field to Find Location. In the Find a store, café, etc. field, type the contact'sname. Click the contact.• To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, typethe address. Press the key on the keyboard. Click the location.• To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location.4. Repeat step 3 to specify an ending location.5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox besideone or more route options. Click OK.6. Click Search.Send a locationYou can send a location as a message, for example, in an email or instant message. The message that you send includes a linkto the location so that the recipient can view the location on a map.1. Do one of the following:• To send a location you are viewing on a map, press the key.RIM Confidential and Proprietary Information - Approved Third Parties218
• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key.2. Click Send Location.3. Click a message type.Copy a location1. Do one of the following:• To copy a location you are viewing on a map, press the key.• To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key.2. Click Copy Location.To paste the location, press the key > Paste.Clear a mapWhen you clear a map, any route information displayed on the map no longer appears.1. On the Home screen, click the Maps icon.2. On a map, press the > Clear Map.Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth®enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the GPS Data Source field.4. Press the key > Save.Keep backlighting on when you track your movementBy default, backlighting turns off automatically after a specified time to conserve battery power. You can change map optionsso that backlighting remains on when you track your movement unless the battery power level drops below a specifiedpercentage.1. On the Home screen, click the Maps icon.2. Press the key > Options.3. Change the Backlight Timeout When Battery Level field.4. Press the key > Save.Related informationSet options for backlighting, 209RIM Confidential and Proprietary Information - Approved Third Parties219
Change the font settings for mapsIf you change the font settings for maps, your font settings for all other applications do not change.1. On a map, press the key > Options.2. Click Global Map Options.3. Perform any of the following actions:• Change the Default Font Family field.• Change the Minimum Font Size field.4. Press the key > Save.Change the units of measure for maps1. On a map, press the key > Options.2. Click Global Map Options.3. Change the System of Measurement field.4. Press the key > Save.Change the display language for mapsIf you change your display language for maps, the display language settings for all other applications do not change.1. On a map, press the key > Options.2. Click Global Map Options.3. Do one of the following:• To view text on maps only in English, change the Map Display Language field to English.• To view text on maps in the language of the location you are viewing, change the Map Display Language field toInternational.4. Press the key > Save.Troubleshooting: MapsSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.RIM Confidential and Proprietary Information - Approved Third Parties220
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 0RIM Confidential and Proprietary Information - Approved Third Parties221
ApplicationsHow to: ApplicationsAbout multitaskingYour BlackBerry® smartphone supports multitasking, which allows you to run more than one application at a time. During acall, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contactsapplication to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply toa message.There are also shortcuts for most applications that can help you to perform common tasks quickly.Note: The more applications that you have running, the more storage space and battery power your smartphone uses. Tooptimize the performance of your smartphone, try to close applications when you are finished with them.Related informationTips and shortcuts, 13Close an app so that it is not running in the background, 223Keep an application running in the background and switch to another application, 223Create a BlackBerry IDWhen you create a BlackBerry® ID, you can use any email address for your BlackBerry ID; you do not have to use an emailaddress that you have added to your BlackBerry smartphone.1. Do one of the following:• From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID.• If you are prompted on your smartphone, click Create New.2. Complete the instructions on the screen.Change your BlackBerry ID informationYou can change your user name, display name, security question and answer, and password.1. On the Home screen or in a folder, click the Options icon.2. Click Device > BlackBerry ID.3. Change the fields.4. Press the key > Save.You can also change your BlackBerry ID information from a computer, by going to www.blackberry.com/blackberryid.RIM Confidential and Proprietary Information - Approved Third Parties222
Keep an application running in the background and switch to anotherapplication•To switch to another application, press and hold the key until the application switcher appears. Click an applicationicon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon thatyou are looking for.•To return to the Home screen if you are not on a call, press the key.•To return to the Home screen if you are on call, press and hold the key until the application switcher appears. Clickthe Home icon.Note: If you press the key while you are on a call, you will end the call even if you have switched to another application.Related informationClose an app so that it is not running in the background, 223About multitasking, 222Close an app so that it is not running in the backgroundTo optimize the performance of your BlackBerry® smartphone, try to close apps when you are finished with them.In the app, do one of the following:• Press the key > Close.• Press the key. If necessary, continue to press the key until the Home screen appears.Related informationKeep an application running in the background and switch to another application, 223About multitasking, 222Require your smartphone password before adding an appTo perform this task, you must have set a BlackBerry® smartphone password.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Prompt on Application Install check box.4. Press the key > Save.Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete someapplications. For more information, contact your administrator.1. On the Home screen or in a folder, highlight an application icon.2. Press the key > Delete.RIM Confidential and Proprietary Information - Approved Third Parties223
View properties for an application1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Click an application.View the size of an application database1. On the Home screen or in a folder, click the Options icon.2. Click Device > Device and Status Information.3. Press the key > Database Sizes.Troubleshooting: ApplicationsI can't add, update, or return to the previous version of an appIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or updatesmartphone apps. For more information, contact your administrator.Try the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that your smartphone has enough storage space to add or update the app.Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® smartphone.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the checkbox beside a connection type.• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationTurn on or turn off data service or set roaming options, 237I can't connect to the mobile network, 240RIM Confidential and Proprietary Information - Approved Third Parties224
I can't connect to a Wi-Fi network, 252I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252View the amount of available storage space on your smartphone1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.Related informationThe application memory on my smartphone is low, 270Tips: Freeing and conserving storage spaceTry to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your deviceprocesses are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for emailmessages, calendar entries, and media files might help you conserve storage space.For full instructions, click the links under Related information at the bottom.Check how much free storage space you have On the Home screen or in a folder, click the Options icon. ClickDevice > Storage.Delete unneeded files On the Home screen or in a folder, click the Files icon. Find andhighlight a file. Press the key > Delete.Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Reduce the amount of time that your device stores emailmessages and calendar entriesOn the Home screen, click the Messages icon or Calendar icon.Press the key > Options.Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences.Receive only the first section of long email messages, andchoose whether to download moreOn the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.Only microSD media cards are supported.Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key > Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover device data if your deviceis lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties225
I deleted an app that I want backIf you delete an app that you downloaded, you might be able to restore the app to your BlackBerry® smartphone.Try one of the following:• If you downloaded the app from the BlackBerry App World™ storefront, on the Home screen, click the BlackBerry AppWorld icon. Press the key > Help.• If you downloaded the app with the BlackBerry® Desktop Software, for more information about restoring apps, see theHelp in the BlackBerry Desktop Software.• If you downloaded the app from your wireless service provider or a third-party organization, for more information aboutrestoring the app, contact your wireless service provider or the third-party organization.Error messages: SmartphoneError 101This message appears when there is an application error.Try the following actions:• Reset your BlackBerry® smartphone.• If the error message still appears after you reset your smartphone, reload your BlackBerry® Device Software. Thereload process deletes your smartphone data.Error 102This message appears when there is an application error.Try the following actions:• Reset your smartphone.• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reloadprocess deletes your smartphone data.Error 200This message appears when there is an error with the BlackBerry Device Software.Try the following actions:• Reset your smartphone.• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reloadprocess deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Error 205This message appears when your smartphone's security services don't start.RIM Confidential and Proprietary Information - Approved Third Parties226
Try the following actions:• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Error 502This message appears when your smartphone finds no remaining processes to run.Try the following actions:• Reset your smartphone.• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reloadprocess deletes your smartphone data.Error 503This message appears when there is an application error.Try the following actions:• Reset your smartphone.• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reloadprocess deletes your smartphone data.Error 505This message appears when there is an error during a BlackBerry Device Software update.Try the following actions:• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Error 507This message appears when there is an application error.Try the following actions:• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Error 513This message appears when you try to reset your smartphone while the smartphone is deleting data. Your smartphonedeletes your smartphone data when you exceed the number of allowed smartphone password attempts.If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to change options that willminimize the chance of this error message appearing again. For more information, contact your administrator.Try the following actions:RIM Confidential and Proprietary Information - Approved Third Parties227
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Error 517This message appears when a conflict occurs between your smartphone's hardware and software. For more information,contact your wireless service provider.Error 523This message appears when there is an error with the BlackBerry Device Software.Try the following actions:• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Error 529This message appears when there is a system error.Try the following actions:• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Error 545This message appears when there is an application error.Try the following actions:• Reset your smartphone.• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reloadprocess deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Error 552This message appears when your smartphone doesn't have enough storage space to start an application.Try the following actions:• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Error 602This message appears when there is an application error.RIM Confidential and Proprietary Information - Approved Third Parties228
Try the following actions:• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Error 603This message appears when there is an application error.• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless serviceprovider.Related informationBlackBerry Device Software, 230Security basics, 279Reset your smartphone, 265Reload the BlackBerry Device Software using the BlackBerry Desktop SoftwareBefore you reload the BlackBerry® Device Software, download and install the latest version of the BlackBerry® DesktopSoftware.You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload theBlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve atechnical issue, such as an application error.1. Connect your smartphone to your computer.2. Open the BlackBerry Desktop Software.3. In the BlackBerry Desktop Software, click Update.4. To download the most recent version of your BlackBerry Device Software, click Get update.5. Do any of the following:• To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backupfile is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphonedata, settings, and email messages are deleted from your smartphone when you reload the software.• To encrypt your backup data, click Encrypt backup file.• If you want to receive an email when an updated version of the BlackBerry Device Software is available, select theEmail me when new versions are available checkbox.6. Click Install update.Related informationAbout updating the BlackBerry Device Software, 230RIM Confidential and Proprietary Information - Approved Third Parties229
BlackBerry Device SoftwareHow to: BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry® Device Software for one of the following reasons:• to access new applications and features• to resolve a technical issue• your wireless service provider requires you to update the BlackBerry Device SoftwareYou might be able to update your BlackBerry Device Software over the wireless network, from a website, or using theBlackBerry® Desktop Software.The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount ofsmartphone data, and the number of applications on your BlackBerry smartphone. You cannot use your smartphone or makeemergency calls when the update is in progress. Do not remove the battery while the update is in progress.Over the wireless networkYou can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Homescreen of your smartphone. You can also check for updates manually through the smartphone options. The available updatemight be a complete software update, or a partial software update only. If the available update is a complete software update,your smartphone data is backed up on your smartphone and restored during the installation process. Depending on theoptions that your wireless service provider or administrator sets, you might not be able to update the BlackBerry DeviceSoftware over the wireless network. Depending on your wireless service provider, extra fees might apply when you downloadthe update to your smartphone.From a websiteIf your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature, youcan update your BlackBerry Device Software by connecting your smartphone to your computer and visitingwww.blackberry.com/update .Using the BlackBerry Desktop SoftwareIf you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software fromyour computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in theBlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties230
Update the BlackBerry Device Software from a websiteIf your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with youradministrator for BlackBerry® Device Software updates that have been approved for use in your organization.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. From your computer, visit www.blackberry.com/update.2. Click Check for Updates.3. Connect your BlackBerry smartphone to your computer.4. Complete the instructions on the screen.Related informationMy smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 233Update the BlackBerry Device Software using the BlackBerry DesktopSoftwareResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Connect your BlackBerry® smartphone to your computer and open the BlackBerry® Desktop Software. For more information,see the Help in the BlackBerry Desktop Software.Related informationMy smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 233Update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.Depending on your wireless service provider, you might not be able to perform this task at certain times of the day, when thereis a greater volume of network traffic.You can use your BlackBerry® smartphone when you download the BlackBerry® Device Software but not when you install thesoftware. You have the option to schedule the update to occur at a specific time.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen,click the Options icon. Click Device > Software Updates.RIM Confidential and Proprietary Information - Approved Third Parties231
2. Complete the instructions on the screen.Note: During the installation process, your smartphone might reset or display a white screen. If encryption is turned on, youmight need to type your password at various times during the installation process.Related informationI can't update the BlackBerry Device Software over the wireless network, 233My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 233Downgrade or return to the previous version of the BlackBerry DeviceSoftware over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Software Updates.• If you recently updated your BlackBerry® Device Software, to return to the previous software version, press the key > View Result > Downgrade.• To downgrade to an earlier software version, scroll to a software version that the icon appears beside. ClickPerform Downgrade. Follow the instructions on the screen.Delete the previous version of the BlackBerry Device SoftwareDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.If you recently updated your BlackBerry® Device Software over the wireless network, the previous version of your softwaremight be temporarily stored on your BlackBerry smartphone. To increase the amount of application storage on yoursmartphone, you can delete the previous version.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Software Updates.3. Press the key > View Result.4. Press the key > Delete Downgrade Data.Related informationI can't update the BlackBerry Device Software over the wireless network, 233My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 233Hide or show an optional BlackBerry Device Software updateDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.If a BlackBerry® Device Software update is optional, you can hide the update on the Software Updates screen and hide theWireless Update icon. Mandatory updates can't be hidden.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Software Updates.RIM Confidential and Proprietary Information - Approved Third Parties232
• To hide an optional update, highlight a software version. Press the key > Hide.• To show all hidden updates, press the key > Show All.Related informationI can't update the BlackBerry Device Software over the wireless network, 233My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 233Find your smartphone model number and version of the BlackBerry DeviceSoftwareDo one of the following:• On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.• If supported by your input language, in a message or memo, type myver followed by a space.Troubleshooting: BlackBerry Device SoftwareI can't update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to update yourBlackBerry® Device Software over the wireless network.Try the following actions:• Verify that your BlackBerry smartphone is connected to a wireless network.• Verify that your smartphone has enough storage space to update the BlackBerry Device Software.• Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on yourwireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For moreinformation, contact your wireless service provider.• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wirelessservice provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when thereis a greater volume of network traffic.• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software fromthe website.My smartphone doesn't have enough available storage space to updatethe BlackBerry Device SoftwareTry performing the following actions:• Delete media files, display languages, or third-party applications that you don't use.• Transfer media files that you have stored in the BlackBerry® smartphone memory to a media card.RIM Confidential and Proprietary Information - Approved Third Parties233
Manage ConnectionsMobile networkGetting started: Mobile networkWireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are usingyour BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more barsindicate a strong signal. A reduced signal display might indicate increased poweroutput from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL,MIKE, or NTWKYou are connected to a mobile network and you can access features such as emailmessaging and Internet browsing. If you do not see one of the indicators, you mightbe in an area of reduced wireless coverage where some features are not available(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerry services suchas email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you cannot access BlackBerry servicessuch as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetoothenabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetoothenabled device.Your NFC connection is turned on.RIM Confidential and Proprietary Information - Approved Third Parties234
Related informationAbout emergency calls and Emergency Callback Mode, 29Check what wireless networks your smartphone connects toYou can check the types of networks your smartphone can connect to on your smartphone, as well as by visitingwww.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do notreflect network connections, only the ability of your smartphone model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the bracketsafter your smartphone model.For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and ProductInformation booklet for your smartphone.Related informationI can't connect to a GSM or UMTS network, 0Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® smartphone.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the checkbox beside a connection type.• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationTurn on or turn off data service or set roaming options, 237I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252How to: Mobile networkCheck what wireless networks your smartphone connects toYou can check the types of networks your smartphone can connect to on your smartphone, as well as by visitingwww.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do notreflect network connections, only the ability of your smartphone model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the bracketsafter your smartphone model.RIM Confidential and Proprietary Information - Approved Third Parties235
For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and ProductInformation booklet for your smartphone.Related informationI can't connect to a GSM or UMTS network, 0Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® smartphone.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the checkbox beside a connection type.• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationTurn on or turn off data service or set roaming options, 237I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.RoamingAbout roaming and international roamingIn most cases, your BlackBerry® smartphone automatically connects to the appropriate wireless network when you traveloutside your wireless service provider's coverage area. Sometimes you might have to provide login information before you canaccess a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roamingservices before you can roam.If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you mightneed to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number staysthe same when you travel internationally.For more information about roaming and roaming fees, contact your wireless service provider.RIM Confidential and Proprietary Information - Approved Third Parties236
Switch wireless networks manuallyTo perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connectedto a GSM® or UMTS® network.Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Change the Network Selection Mode field to Manual.4. Click a wireless network.5. Press the key > Close.To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.Related informationI can't connect to the mobile network, 240Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, textmessages with attachments, and browser service) on your BlackBerry® smartphone so that only phone and basic textmessaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent youfrom receiving additional roaming charges. For more information, contact your wireless service provider.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Do one of the following:• To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming fieldto Prompt.4. Press the key > Close.Related informationI can't connect to the mobile network, 240Data service unavailable, 241Preferred wireless network listAbout the preferred wireless network listYour wireless service provider might have agreements with other wireless service providers that permit you to use theirservices when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry®smartphone uses these other wireless networks.RIM Confidential and Proprietary Information - Approved Third Parties237
Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in yourpreferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If nowireless network on the list is available, your smartphone is designed to connect to another available wireless networkautomatically.Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless serviceprovider.Add a wireless network to the preferred wireless network listTo perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Press the key > My Preferred Network List.4. Press the key > Add Network.• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click SelectNetwork.• To scan for a wireless network that is already known to your smartphone, click Select From Known Networks. Click awireless network. Click Select Network.• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.5. Press the key > Close.Related informationI can't connect to a GSM or UMTS network, 0Delete a wireless network from the preferred wireless network listTo perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Press the key > My Preferred Network List.4. Highlight a wireless network.5. Press the key > Delete.6. Press the key > Close.Change the order of preferred networksTo perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported. Your BlackBerry smartphone connects tonetworks based on the order that they appear in the preferred network list.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.RIM Confidential and Proprietary Information - Approved Third Parties238
2. Click Networks and Connections > Mobile Network.3. Press the key > My Preferred Network List.4. Highlight a wireless network.5. Press the key > Move.6. Click the new location.7. Press the key > Close.Change the connection speed for the wireless networkA faster connection speed requires more battery power.Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.1. On the Home screen, click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Change the Network Mode field.4. Press the key > Close.Related informationI can't connect to the mobile network, 240Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator checkbox.4. Press the key > Save.When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are usingyour BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more barsindicate a strong signal. A reduced signal display might indicate increased poweroutput from your smartphone as it attempts to connect to a weak signal.RIM Confidential and Proprietary Information - Approved Third Parties239
Indicator Description3G , 4G , H+ , EDGE, GPRS, NXTL,MIKE, or NTWKYou are connected to a mobile network and you can access features such as emailmessaging and Internet browsing. If you do not see one of the indicators, you mightbe in an area of reduced wireless coverage where some features are not available(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerry services suchas email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you cannot access BlackBerry servicessuch as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetoothenabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetoothenabled device.Your NFC connection is turned on.Related informationAbout emergency calls and Emergency Callback Mode, 29Troubleshooting: Mobile networkI can't connect to the mobile networkTry the following actions:• If your BlackBerry® smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verifythat your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.• Verify that you've turned on the connection to the wireless network.• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, yoursmartphone remains connected to that wireless network until you select your wireless service provider's network again.• If you've set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supportsthe connection speed.• If you have a Wi-Fi® enabled smartphone and your wireless service provider supports UMA, verify that your connectionpreference isn't set to Wi-Fi Only.RIM Confidential and Proprietary Information - Approved Third Parties240
Related informationTurn on or turn off a network connection, 8Turn on or turn off a network connection, 8UMA connection settings, 249Switch wireless networks manually, 237Turn on or turn off data service or set roaming options, 237Turn on or turn off a network connection, 8Error messagesData service unavailableDescriptionThis message appears when you don't have access to data services on your BlackBerry® smartphone.Possible solutionsTry the following actions:• Verify that you're in a wireless coverage area.• Verify that the data service on your smartphone is turned on.• If you're roaming, verify that you can access data services while you roam.Related informationTurn on or turn off data service or set roaming options, 237Wi-Fi technologyDepending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.Getting started: Wi-Fi technologyAbout connecting to a Wi-Fi networkWith Wi-Fi® technology, your BlackBerry® smartphone can access the Internet by connecting to a wireless router or wirelessaccess point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile networkto visit web pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, youmight avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed isfaster.Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are freeto use, while others require payment. Your wireless service provider might provide an application for your smartphone thatallows you to log in to a hotspot. If you do not have an application on your smartphone, you might have to set up your ownaccount online and log in manually.RIM Confidential and Proprietary Information - Approved Third Parties241
If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you arewithin range of that network, your smartphone connects to it automatically.Connect to a Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi.3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the ShowOpen networks only check box.4. Click the Wi-Fi network that you want to connect to.5. If the Wi-Fi network requires authentication, type a password for the network.The name of the Wi-Fi network appears at the top of the Home screen.Related informationI can't connect to a Wi-Fi network, 252Connect to a Wi-Fi network manuallyIf you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Other Ways to Connect > Manually Connect to Network.3. In the SSID field, type the name of the Wi-Fi network.4. Click Next.5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.6. Click Save and Connect.Related informationOptions for saved Wi-Fi networks, 247I can't connect to a Wi-Fi network, 252Check what wireless networks your smartphone connects toYou can check the types of networks your smartphone can connect to on your smartphone, as well as by visitingwww.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do notreflect network connections, only the ability of your smartphone model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the bracketsafter your smartphone model.For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and ProductInformation booklet for your smartphone.Related informationI can't connect to a GSM or UMTS network, 0RIM Confidential and Proprietary Information - Approved Third Parties242
Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® smartphone.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the checkbox beside a connection type.• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationTurn on or turn off data service or set roaming options, 237I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are usingyour BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more barsindicate a strong signal. A reduced signal display might indicate increased poweroutput from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL,MIKE, or NTWKYou are connected to a mobile network and you can access features such as emailmessaging and Internet browsing. If you do not see one of the indicators, you mightbe in an area of reduced wireless coverage where some features are not available(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.RIM Confidential and Proprietary Information - Approved Third Parties243
Indicator DescriptionYou are connected to a Wi-Fi® network and you can access BlackBerry services suchas email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you cannot access BlackBerry servicessuch as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetoothenabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetoothenabled device.Your NFC connection is turned on.Related informationAbout emergency calls and Emergency Callback Mode, 29How to: Wi-Fi technologyCheck what wireless networks your smartphone connects toYou can check the types of networks your smartphone can connect to on your smartphone, as well as by visitingwww.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do notreflect network connections, only the ability of your smartphone model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the bracketsafter your smartphone model.For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and ProductInformation booklet for your smartphone.Related informationI can't connect to a GSM or UMTS network, 0Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® smartphone.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the checkbox beside a connection type.• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.RIM Confidential and Proprietary Information - Approved Third Parties244
Related informationTurn on or turn off data service or set roaming options, 237I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252I can't connect to the mobile network, 240I can't connect to a Wi-Fi network, 252Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Connect to a Wi-Fi networkAbout connecting to a Wi-Fi networkWith Wi-Fi® technology, your BlackBerry® smartphone can access the Internet by connecting to a wireless router or wirelessaccess point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile networkto visit web pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, youmight avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed isfaster.Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are freeto use, while others require payment. Your wireless service provider might provide an application for your smartphone thatallows you to log in to a hotspot. If you do not have an application on your smartphone, you might have to set up your ownaccount online and log in manually.If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you arewithin range of that network, your smartphone connects to it automatically.Connect to a Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi.3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the ShowOpen networks only check box.4. Click the Wi-Fi network that you want to connect to.5. If the Wi-Fi network requires authentication, type a password for the network.The name of the Wi-Fi network appears at the top of the Home screen.Related informationI can't connect to a Wi-Fi network, 252RIM Confidential and Proprietary Information - Approved Third Parties245
Connect to a Wi-Fi network using Wi-Fi Protected SetupIf your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® networkwithout entering a long password.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Other Ways to Connect.• To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router oraccess point, press the Wi-Fi Protected Setup button. On your BlackBerry® smartphone, click Start.• To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. Onthe administration screen for your router or access point, type the PIN.Connect to a Wi-Fi network manuallyIf you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Other Ways to Connect > Manually Connect to Network.3. In the SSID field, type the name of the Wi-Fi network.4. Click Next.5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.6. Click Save and Connect.Related informationOptions for saved Wi-Fi networks, 247I can't connect to a Wi-Fi network, 252Saved Wi-Fi networksChange, move, or delete a saved Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Saved Wi-Fi Networks.3. Highlight a saved Wi-Fi® network.4. Press the key.• To change options for the saved network, click Edit. Change the options. Click Save.• To move the saved network and change the order that your BlackBerry® smartphone tries to connect to your savednetworks, click Move. Click a new location.• To delete the saved network, click Delete.Related informationOptions for saved Wi-Fi networks, 247Prevent your smartphone from connecting to a saved Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Saved Wi-Fi Networks.RIM Confidential and Proprietary Information - Approved Third Parties246
3. Highlight a saved Wi-Fi® network.4. Press the key > Disable.Turn on the prompt that appears for hotspotsBy default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be ahotspot. If you turn off these prompts, you can turn them on again.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi.3. Press the key > Options.4. Select the Prompt me when a saved hotspot is found nearby check box.5. Press the key > Save.Options for saved Wi-Fi networksCommon optionsOption DescriptionName Type a display name for the Wi-Fi® network.SSID Type the Wi-Fi network name.Security Type Set the security type that the Wi-Fi network supports.Band type Set the Wi-Fi network type. If you don't know the network type, don't change this field.SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID.Automatically obtainIP address and DNSSet whether your BlackBerry® smartphone receives a routable IP address, a subnet mask, DNS settings,and a gateway address from the Wi-Fi network.Allow inter-accesspoint handoverSet whether your smartphone remains connected to the Wi-Fi network when you move betweenwireless access points.VPN profile If necessary, set a VPN profile to use with the saved Wi-Fi network.IP Address Type the IP address for your smartphone.Subnet mask Type the subnet mask for the wireless access point that your smartphone should connect to.Primary DNS Type the primary DNS that your smartphone should connect to.Secondary DNS Type the secondary DNS that your smartphone should connect to.Default gatewayaddressType the default gateway IP address that your smartphone should connect to.Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses.WEP optionsRIM Confidential and Proprietary Information - Approved Third Parties247
These options appear if you choose the WEP security type.Option DescriptionSelect WEP key Set the type of WEP key for the Wi-Fi network.WEP key Type the WEP key for the Wi-Fi network in hexadecimal format.WPA/WPA2 Personal optionsThese options appear if you choose the WPA/WPA2 Personal security type.Option DescriptionPassphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.WPA/WPA2 Enterprise optionsThese options appear if you choose the WPA/WPA2 Enterprise security type.Option DescriptionEnterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network.Username If necessary, type the user name that you use to connect to the Wi-Fi network.Password If necessary, type the password that you use to connect to the Wi-Fi network.CA certificate Set the root certificate that your smartphone should use to verify that it's connecting to the correctWi-Fi network.Client certificate Set the authentication certificate that your smartphone should use to connect to the Wi-Fi network.Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authenticationmethod.Token Set whether you use a hardware token to connect to the Wi-Fi network.Server subject If necessary, type the server subject name that your smartphone should use to verify that it'sconnecting to the correct Wi-Fi network.Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to thecorrect Wi-Fi network.RIM Confidential and Proprietary Information - Approved Third Parties248
Install a root certificate on your smartphoneYou might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone.You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry®Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, seethe Help for the BlackBerry Desktop Software, or contact your administrator.UMA connection settingsDepending on your wireless service provider, this feature might not be supported. For more information, contact your wirelessservice provider.About using UMA with a Wi-Fi networkUMA (also known as GAN) is designed to improve service and prevent dropped calls in areas of limited or no mobile networkcoverage by automatically switching between the mobile network and available Wi-Fi® networks. If your wireless serviceprovider supports UMA and you subscribe to this service, you might be able to make calls, visit webpages, and send andreceive email messages, PIN messages, and text messages over a Wi-Fi network.For more information about UMA, contact your wireless service provider.Change your UMA connection preferences1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Change the Connection Preference field.4. Press the key > Save.Related informationI can't connect to a Wi-Fi network, 252Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics.4. Press the key > Email Report or PIN Report.RIM Confidential and Proprietary Information - Approved Third Parties249
Set options for Wi-Fi diagnostic reportsWhen you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnosticreport, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that yousubmit a report, do not set a default recipient.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics.4. Press the key > Options.• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.5. Press the key > Save.Connection permissions for third-party applicationsPermission DescriptionUSB Set whether third-party applications can use physical connections, such as a USB cable orRS-232 cable, that you have set up for your BlackBerry® smartphone.Bluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications can use your GPS location information.Server Network Set whether third-party applications can access the Internet or your organization's intranetusing your organization's network.Internet Set whether third-party applications can access the Internet through your wireless serviceprovider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.Near Field Communication Set whether third-party applications can use NFC connections.About using Wi-Fi with VPN and software tokensIf you have a Wi-Fi® enabled BlackBerry® smartphone and if your organization uses a VPN to control access to its network, youmight be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabledsmartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.RIM Confidential and Proprietary Information - Approved Third Parties250
Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are usingyour BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more barsindicate a strong signal. A reduced signal display might indicate increased poweroutput from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL,MIKE, or NTWKYou are connected to a mobile network and you can access features such as emailmessaging and Internet browsing. If you do not see one of the indicators, you mightbe in an area of reduced wireless coverage where some features are not available(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerry services suchas email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you cannot access BlackBerry servicessuch as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetoothenabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetoothenabled device.Your NFC connection is turned on.Related informationAbout emergency calls and Emergency Callback Mode, 29RIM Confidential and Proprietary Information - Approved Third Parties251
Troubleshooting: Wi-Fi technologyI can't connect to a Wi-Fi networkDepending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported.Try the following actions:• Verify that you've turned on the connection to the Wi-Fi network.• Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able toconnect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at thehotspot.• Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could preventyour smartphone from connecting (for example, if connecting to the network requires you to have a certificate on yoursmartphone and the certificate has an expiration date).• If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, tryconnecting to the Wi-Fi network manually.• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. To find out what options to use,for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to youradministrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspotwho might have details about how to connect.• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry smartphone to scan foravailable Wi-Fi networks.• If your wireless service provider supports UMA, verify that your connection preference isn't set to Mobile Network Only.• If your email account uses a BlackBerry® Enterprise Server, your smartphone might prevent you from connecting to certainwireless access points. For more information, contact your administrator.• If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and thatit has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that notmore than one access point within range is in this mode. For more information, see the information that came with yourrouter.• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you've installed theroot certificate for the certificate authority server that created the certificate for the authentication server. The certificatemust be transferred to your smartphone before you can connect to the network. For more information, talk to youradministrator.• If you use EAP-TLS to connect to a Wi-Fi network, verify that you've added your authentication certificate to yoursmartphone. The certificate must be transferred to your smartphone before you can connect to the network. For moreinformation, talk to your administrator.Related informationTurn on or turn off a network connection, 8Connect to a Wi-Fi network, 242Connect to a Wi-Fi network manually, 242Turn on or turn off a network connection, 8Change your UMA connection preferences, 249RIM Confidential and Proprietary Information - Approved Third Parties252
Bluetooth technologyHow to: Bluetooth technologyAbout BluetoothBluetooth® technology is designed to establish a wireless connection between your BlackBerry® smartphone and a Bluetoothenabled device, such as a hands-free car kit or a wireless headset.Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetoothtechnology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needsto be done only once.After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerrysmartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct lineof sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear aBluetooth enabled headset in your right ear.When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enableddevice, Bluetooth status indicators appear at the top of the Home screen.Turn on or turn off Bluetooth technologyIf you try to perform an action using Bluetooth® technology, you may be prompted to turn on Bluetooth technology. In somecases, such as when using NFC technology, your BlackBerry® smartphone will turn on Bluetooth technology automatically.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on Bluetooth technology, select the Bluetooth checkbox.• To turn off Bluetooth technology, clear the Bluetooth checkbox.Pair with a Bluetooth enabled deviceYou must pair your BlackBerry® smartphone with a Bluetooth® enabled device before you can connect to it. For moreinformation about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetoothenabled device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search.3. Click a Bluetooth enabled device.4. If necessary, do one of the following:RIM Confidential and Proprietary Information - Approved Third Parties253
• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerrysmartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in thedocumentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumericcode.• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on bothdevices.Related informationTurn on or turn off Bluetooth technology, 253I can't pair with a Bluetooth enabled device, 11My list of paired Bluetooth devices doesn't appear, 260I can't share contacts with a paired Bluetooth enabled device, 261Connect to or disconnect from a paired Bluetooth enabled deviceTo perform this task, Bluetooth® technology must be turned on and your BlackBerry® smartphone must be paired with theBluetooth enabled device.Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetoothtechnology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a pairedBluetooth enabled device, such as a car kit or headset, until you disconnect the devices.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a Bluetooth enabled device.• To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same numberappears in the dialog boxes on both paired devices.• To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.Related informationTurn on or turn off Bluetooth technology, 253I can't pair with a Bluetooth enabled device, 11Switch to a paired Bluetooth enabled device during a callTo perform this task, you must turn on Bluetooth® technology.During a call, press the key > Activate <Bluetooth device>.Related informationTurn on or turn off Bluetooth technology, 253Share contacts with a paired Bluetooth enabled car kit1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a Bluetooth® enabled car kit.RIM Confidential and Proprietary Information - Approved Third Parties254
4. Press the key > Transfer Contacts.Related informationI can't share contacts with a paired Bluetooth enabled device, 261I lose my connection with a Bluetooth enabled car kit, 260Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 253Turn on or turn off Bluetooth technology, 253Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send mediafiles that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Send and receive a contact card using Bluetooth technologyYou can send and receive contact cards directly through the Contacts application using Bluetooth® technology.1. On the Home screen, click the Contacts icon.2. Click a contact.3. Press the key > Send Contact Card > Send Using Bluetooth.To receive a contact card, in the Do you want to receive the incoming data dialog box that appears on the receiving device'sscreen, click Yes.RIM Confidential and Proprietary Information - Approved Third Parties255
Rename a paired Bluetooth enabled device1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a paired Bluetooth® enabled device.4. Press the key > Device Properties.5. In the Device Name field, change the name for the Bluetooth enabled device.6. Press the key > Save.Delete a paired Bluetooth enabled deviceTo perform this task, you must first disconnect your BlackBerry® smartphone from the Bluetooth® enabled device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a paired Bluetooth® enabled device.4. Press the key > Delete Device.Make your BlackBerry smartphone discoverableIf you make your BlackBerry® smartphone discoverable, other Bluetooth® enabled devices can detect your smartphone.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Set the Discoverable field to 2 Minutes.After two minutes, the Discoverable field switches to No automatically.Related informationI can't pair with a Bluetooth enabled device, 11Bluetooth technology optionsBluetooth profilesDepending on your BlackBerry® smartphone model and wireless network, some profiles might not be supported.Option DescriptionAudio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth® enabled devicesthat support stereo audio such as stereo headsets, speakers, and car kits.A/V Remote Control(AVRCP)This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such asadjusting the volume or playing the next or previous media file on your BlackBerry smartphone.RIM Confidential and Proprietary Information - Approved Third Parties256
Option DescriptionData Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices thatsupport the transfer of data such as media files.DesktopConnectivityThis service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer thatis running BlackBerry® Desktop Software so that you can synchronize your organizer data.Dial-Up Networking(DUN)This profile allows you to use your BlackBerry smartphone as a modem when it is connected to aBluetooth enabled computer that is running BlackBerry Desktop Software.Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and carkits that support the Handsfree profile.Headset (HSP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets thatsupport the Headset profile.Message AccessProfile (MAP)This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to notifyyou of new messages. This profile can also help you read, delete, browse, compose, and send messages.Serial Port Profile This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices thatsupport desktop connectivity, wireless bypass, and data transfer.SIM Access If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled carkit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls usingthe car kit. When you use this feature, data services (browser service, email messaging, PIN messaging,and MMS messaging) are not available on your smartphone, and phone services are accessible onlythrough the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumericcode, generated by the car kit, on your BlackBerry smartphone.Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer thatis running the BlackBerry Desktop Software so that you can send and receive email messages andsynchronize your organizer data without using a connection to the wireless network. To use this service,your email account must use a BlackBerry® Enterprise Server.Turn off a Bluetooth profile1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. In the Services section, clear the check box beside one or more Bluetooth® profiles.5. Press the key > Save.Related informationBluetooth profiles, 256RIM Confidential and Proprietary Information - Approved Third Parties257
Prevent your smartphone from making contacts available to other Bluetooth enabled devices1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. Change the Contacts Transfer field.5. Press the key > Save.To allow your smartphone to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transferfield to All.Restrict outgoing calls1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. Set the Allow outgoing calls field to Never or If Unlocked.5. Press the key > Save.Change the pairing name for your BlackBerry smartphone1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. In the Device Name field, type a name for your BlackBerry® smartphone.5. Press the key > Save.Turn off Bluetooth connection notification1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. Clear the LED Connection Indicator check box.5. Press the key > Save.To turn on Bluetooth® connection notification again, select the LED Connection Indicator check box.Turn off the prompt that appears when connecting or pairing1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a paired Bluetooth® enabled device.4. Press the key > Device Properties.RIM Confidential and Proprietary Information - Approved Third Parties258
5. Set the Trusted field to Yes.6. Press the key > Save.To turn on the prompt again, set the Trusted field to Prompt.Set the message types that your Bluetooth enabled car kit notifies you ofTo perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP).For more information about using Bluetooth technology with your car, see the documentation that came with your car.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > MAP Options.4. Select the check box beside one or more message types.Encrypt data that you send or receive using Bluetooth technologyTo perform this task, the paired Bluetooth® enabled device must support data encryption.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. Select the Encryption check box.5. Press the key > Save.Turn off automatic reconnection to Bluetooth enabled devicesBy default, when you turn on your BlackBerry® smartphone, your smartphone attempts to connect to the last Bluetooth®enabled device that you used.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. Clear the Connect on Power Up checkbox.5. Press the key > Save.Troubleshooting: Bluetooth technologyI can't pair with a Bluetooth enabled deviceTry the following actions:RIM Confidential and Proprietary Information - Approved Third Parties259
• Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see thedocumentation that came with the Bluetooth enabled device.• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetoothenabled device.• If your BlackBerry smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making yourBlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphonerather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the topof the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click AddNew Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry smartphone for 2 minutes.• Turn off encryption for Bluetooth connections between your BlackBerry smartphone and the Bluetooth enabled device. Onthe Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. ClickNetworks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > DevicesProperties. Clear the Encryption check box. Press the key > Save.Related informationMake your BlackBerry smartphone discoverable, 256My list of paired Bluetooth devices doesn't appearTry the following actions:• Verify that Bluetooth® technology is turned on.• Verify that you've added Bluetooth enabled devices to the paired Bluetooth enabled devices list.Related informationTurn on or turn off Bluetooth technology, 253Pair with a Bluetooth enabled device, 253I can't type a passkey on a Bluetooth enabled deviceIf you can't type a passkey on a Bluetooth® enabled device, the passkey might already be defined.On your BlackBerry® smartphone, in the Enter passkey for <device name> field, try typing 0000.I lose my connection with a Bluetooth enabled car kitTry the following actions:• Verify that your car kit is using the latest software version available. For more information about your Bluetooth® enabledcar kit's software version, see the documentation that came with your car kit.• Move your BlackBerry® smartphone to another location in your vehicle or turn your smartphone to face another direction.The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affectthe Bluetooth connection.RIM Confidential and Proprietary Information - Approved Third Parties260
I can't share contacts with a paired Bluetooth enabled deviceTry the following:• Verify that Bluetooth® technology is turned on.• Verify that your BlackBerry® smartphone is paired with the Bluetooth enabled device.• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.• Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile orthe Object Push profile. For more information about supported profiles, see the documentation that came with theBluetooth enabled device.Related informationTurn on or turn off Bluetooth technology, 253Pair with a Bluetooth enabled device, 253Share contacts with a paired Bluetooth enabled car kit, 254RIM Confidential and Proprietary Information - Approved Third Parties261
NFC technologyHow to: NFC technologyAbout NFC technologyNFC technology is a short-range, wireless technology designed to allow you to quickly exchange information between yourBlackBerry® smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. You can alsouse NFC technology to save, view, create, or change smart posters.To use NFC technology on your smartphone, NFC technology must be turned on, the backlight on your smartphone must beturned on, and your smartphone's smart tag reader must be within approximately 1 in. (2 cm) of the smart payment terminal,smart accessory, smart access point, or smart tag that you want to exchange information with.Depending on your wireless service provider and the applications you have added to your smartphone, you might be able touse your smartphone as a transit pass, an access pass, or a credit card by tapping your device against a smart access point orsmart payment terminal, subject to applicable terms and conditions from the particular vendor.Turn on or turn off NFC technologyOn the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on NFC technology, select the NFC checkbox.• To turn off NFC technology, clear the NFC checkbox.Related informationMy smartphone doesn't respond when I tap it against a smart tag, smart accessory, smart payment terminal, or smart accesspoint, 264Connect to or disconnect from a smart accessoryDo one of the following:• To connect to a smart accessory, tap your BlackBerry® smartphone against the smart accessory. If necessary, click Pairwith Bluetooth.• To disconnect from a smart accessory, tap your smartphone against the connected smart accessory.RIM Confidential and Proprietary Information - Approved Third Parties262
Smart tags and smart postersAbout smart tags and smart postersOrganizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader of yourBlackBerry® smartphone against a smart tag, your smartphone views the smart tag's smart poster and presents you with theoptions to view or delete the smart poster. Smart posters can contain a range of information including web addresses,coupons, graphics, media files, event details, and more.View, save, or delete a smart posterWhen you tap your BlackBerry® smartphone against a smart tag, your smartphone automatically saves the smart tag's smartposter in the Smart Tags application along with the date, time, and location of where you saved the smart poster from.Do one of the following:• To view and save a new smart poster, tap your smartphone against a smart tag. Click View.• To view a saved smart poster, in the Applications folder, click the Smart Tags icon. Click a smart poster.• To delete a saved smart poster, in the Applications folder, click the Smart Tags icon. Highlight a smart poster. Press the key > Delete.Create or change a smart posterYou can create a new smart poster or change an existing smart poster on your BlackBerry® smartphone. When you create orchange a smart poster, you can create or change the image, text, or web address that appears on your smart poster.In the Applications folder, click the Smart Tags icon.• To create a new smart poster, press the key > Create Smart Poster. Add the smart poster information. Click Save.•To change an existing smart poster, click a smart poster. Press the key > Edit. Change the smart posterinformation. Click Save.Share a smart poster1. In the Applications folder, click the Smart Tags icon.2. Click a smart poster.3. Tap the smart tag reader of an NFC-enabled device against the smart tag reader of your BlackBerry® smartphone.NFC technology optionsPlay a sound alert when NFC technology makes a connectionYou can set your BlackBerry® smartphone to play a sound alert when NFC technology connects to a smart accessory, views asmart tag, or exchanges information with a smart payment terminal or smart access point.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.RIM Confidential and Proprietary Information - Approved Third Parties263
2. Click Networks and Connections > Near Field Communication.3. Select the Play Sound Alert on Tap checkbox.4. Press the key > Save.Troubleshooting: NFC technologyNFC doesn't appear on the Manage Connections screenIf your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you mightnot be able to perform this task. For more information, contact your administrator.My smartphone doesn't respond when I tap it against a smart tag, smartaccessory, smart payment terminal, or smart access pointTry the following:• Verify that NFC technology is turned on.• Verify that your BlackBerry® smartphone's backlight is on. NFC technology will not respond when your smartphone'sbacklight is off.Related informationTurn on or turn off NFC technology, 262RIM Confidential and Proprietary Information - Approved Third Parties264
Power and batteryHow to: Power and batteryTurn off your smartphoneDepending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.• If you haven't set your BlackBerry® smartphone to turn on and turn off automatically at specific times, press and hold the key.• If you have set your smartphone to turn on and turn off automatically at specific times, on the Home screen or in a folder,click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full Power Off. Ifyou want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.Set your smartphone to turn on and turn off automatically1. On the Home screen or in a folder, click the Options icon.2. Click Device > Auto On/Off.3. In the Weekday section, select the Enabled checkbox.4. Specify the times when your BlackBerry® smartphone should turn on and turn off on weekdays.5. In the Weekend section, select the Enabled checkbox.6. Specify the times when your smartphone should turn on and turn off on weekends.7. Press the key > Save.Reset your smartphoneRemove and reinsert the battery.Check the battery power level1. On the Home screen or in a folder, click the Options icon.2. Click Device > Device and Status Information.Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.Set your BlackBerry® smartphone to turn on and turn offautomatically.On the Home screen or in a folder, click the Options icon. ClickDevice > Auto On/Off.RIM Confidential and Proprietary Information - Approved Third Parties265
You can set your smartphone to turn off while you aren't usingit for an extended period, like when you sleep. Data youreceive when the smartphone is turned off automaticallyupdates when the smartphone turns on.Set backlighting to remain on for a shorter period of time, andlower its brightness.On the Home screen or in a folder, click the Options icon. ClickDisplay > Screen Display.Turn off network connections you aren't using. On the Home screen, click the connections area at the top ofthe screen, or click the Manage Connections icon. Click anetwork connection to clear the checkbox.Close apps when you're finished with them.When you switch from one app to another, some apps, suchas the Browser app or the Music app, run in the background,which uses battery power.In an app, press the key > Close.Switch your vibrating notifications to sound notifications orLED notifications, lower the volume of your soundnotifications, or select a shorter ring tone.On the Home screen, click the Sound and Alert Profiles icon.Click Change Sounds and Alerts.Delete the original text from a reply message. When you are replying to a message, press the key >Delete Original Text.If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash iconat the bottom of the screen until the flash off indicatorappears.Keep your battery connections clean.Keeping the battery clean extends the life of your battery.Every few months, use a cotton swab or dry cloth to clean themetal contacts on the battery and the smartphone.Related informationDelete the original text from a reply message, 50Change your ring tone, notifiers, or reminders, 27Turn on or turn off a network connection, 8Set options for backlighting, 209Set your smartphone to turn on and turn off automatically, 265RIM Confidential and Proprietary Information - Approved Third Parties266
Memory and media cardsHow to: Memory and media cardsAbout media cardsDepending on your BlackBerry® smartphone model, you can insert a microSD media card into your smartphone to take videosand extend the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, orpictures. For more information about inserting a media card into your smartphone, see the printed documentation that camewith your smartphone.Supported media cardsYour BlackBerry® smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported.Turn off media card supportWhen you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support checkbox.5. Press the key > Save.Back up smartphone data to your media cardTo perform this task you must have a media card inserted in your BlackBerry® smartphone, and mass storage mode must beturned off.If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you mightnot be able to perform this task. For more information, contact your administrator.CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your smartphone data.1. On the Home screen, click the Setup icon.2. In the Setup section, click Device Switch > Using a Media Card > Save Data.• To back up smartphone data including email, select the Save emails option.• To back up smartphone data excluding email, select the Don't save emails option.3. Click Continue.4. To set a password for your data, in the Password field, enter a password.5. In the Confirm field, re-enter the password.RIM Confidential and Proprietary Information - Approved Third Parties267
6. Click Save.Restore smartphone data from your media cardTo perform this task, mass storage mode must be turned off.If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to yoursmartphone.1. On the Home screen, click the Setup icon.2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.3. In the Password field, enter the password you set when you backed up your smartphone data.4. Click Enter.View the amount of available storage space on your smartphone1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.Related informationThe application memory on my smartphone is low, 270View the amount of storage space used by media files1. On the Home screen, click the Media icon.2. Press the key > Memory Use.Change the amount of storage space available for media filesTo optimize the performance of your BlackBerry® smartphone, you can change the amount of storage space that yoursmartphone allocates for media files.Depending on your BlackBerry® smartphone model, this feature might not be supported.1. On the Home screen, click the Media icon.2. Press the key > Media Options.• To change the maximum amount of storage space available for all media files, change the Built-in Media Storage Limitfield.• To change the minimum amount of storage space available for pictures, change the Reserved Pictures Memory field.3. Press the key > Save.Related informationView properties for a file, 88RIM Confidential and Proprietary Information - Approved Third Parties268
Repair files stored on your media card or on your smartphoneCAUTION: If you run the repair feature on your BlackBerry® smartphone, your smartphone might delete files that have errorsfrom your media card or on your smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Press the key > Repair.4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, you might want to try formatting it.Related informationMy smartphone doesn't recognize my media card, 270Format your device or media cardDepending on your device model, you might not be able to format your device.CAUTION: Formatting your media card will delete all the files from it.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Press the key > Format.4. Complete the instructions on the screen.About compressionCompression is designed to reduce the size of your BlackBerry® smartphone data while maintaining the integrity of that data.When compression is turned on, your smartphone compresses all smartphone data, including messages, contacts, calendarentries, tasks, and memos. You should keep compression turned on.If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it.About file encryptionFile encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can beinserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption keythat your smartphone generates, your smartphone password, or both.If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your mediacard when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you canaccess the files on your media card in any smartphone that you insert your media card into, as long as you know the passwordfor the smartphone.RIM Confidential and Proprietary Information - Approved Third Parties269
Turn on encryptionTo encrypt data on your BlackBerry® smartphone, you must have set a password for your smartphone.Depending on the amount of storage space available for storing files on your smartphone, you might not be able to encryptfiles on your smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your smartphone, in the Device Memory section, select the Encrypt checkbox.4. To encrypt files that are stored on a media card and on your smartphone, in the Media Card section, select the Encryptcheckbox and do one of the following:• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.• To encrypt files using your smartphone password, change the Mode field to Device Password.• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox.6. Press the key > Save.To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encryptingfiles, in the Media Card section, clear the Encrypt checkbox.Troubleshooting: Memory and media cardsMy smartphone doesn't recognize my media cardTry one of the following actions:• Verify that your media card is inserted in your BlackBerry® smartphone correctly. For more information about inserting amedia card into your smartphone, see the printed documentation that came with your smartphone.• In your media card options, if there is a message to format your media card, disconnect your smartphone from yourcomputer. Format your media card.CAUTION: Formatting your media card will delete all the files from it.The application memory on my smartphone is lowWhen the application memory available on your BlackBerry® smartphone is low, your smartphone displays a dialog box thatlists applications and languages that you don't use frequently. You can delete applications and languages in this list.Consider the following guidelines:• Verify that you have deleted old email messages and MMS messages, especially messages with attachments.• Verify that you have deleted contacts that are already in your organization's address book.RIM Confidential and Proprietary Information - Approved Third Parties270
• Verify that you have deleted media files from the smartphone memory.• If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted theprevious version of the BlackBerry Device Software.• Verify that you have cleared the browser cache.Related informationView the amount of available storage space on your smartphone, 225Tips: Freeing and conserving storage space, 15RIM Confidential and Proprietary Information - Approved Third Parties271
SearchHow to: SearchSearch for an itemYou can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. Youcan choose to narrrow your search from an app. You can also choose to expand your search to the Internet.1. On the Home screen, in the upper-right corner, click the search icon.2. Type your search terms.To stop a search, press the key twice.Related informationChange what happens when you type on the Home screen, 0Search for an item using voice enabled searchVoice enabled search might not be available in all languages. To complete this task, your BlackBerry® smartphone must beconnected to the wireless network.1. On the Home screen, in the upper-right corner, click the search icon.2. Click the microphone icon.3. Say your search terms.To stop a search, press the key twice.Set the types of items that are included in searches1. On the Home screen or in a folder, click the Options icon.2. Click Device > Search.3. Specify the types of items that you want to include in searches.4. Press the key > Save.Change the language for voice enabled search1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Language and Method.3. Change the Voice Enabled Language field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties272
Search for messagesYou can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the emailapplication on your computer or in another associated email account if your email account uses the BlackBerry® InternetService or a BlackBerry® Enterprise Server that supports this feature.On the Home screen, click the Messages icon.• To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.• To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.• To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save thesearch criteria, press the key > Save. Click Search.• To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced.Press the key > Last.Note: If you search for messages, your smartphone doesn't search attachments.To stop a search, press the key.Message search criteriaField DescriptionSearch Messages Specify whether you search for messages that are on yourBlackBerry® smartphone or for messages that are in an emailapplication on your computer.Name Specify one or more contacts or email addresses that yoursmartphone should search for in messages. To widen the search,you can also specify part of a name.Appears in Change the type of address field that your smartphone shouldsearch in for the name or email address.Subject Specify one or more words that your smartphone should searchfor in the subject of messages.Message Specify one or more words that your smartphone should searchfor in the body of messages.Include Encrypted Messages Specify whether your smartphone searches encrypted messages,plain text messages, and digitally signed messages.RIM Confidential and Proprietary Information - Approved Third Parties273
Field DescriptionService If your smartphone is associated with more than one emailaddress, change the email account that your smartphone shouldsearch in for messages. Not all email accounts support thisfeature.Folder Change the folder that your smartphone should search formessages in.Show Change the status of messages that your smartphone shouldsearch for.Type Change the type of messages that your smartphone shouldsearch for.Do more with your message search results1. In the search results, highlight a message.2. Press the key.• To view more available search results, click Get More Results.• To add the message that you highlighted to your message inbox, click Add.• To add all the messages from the search results to your message inbox, click Add All.• To delete the search results, click Delete Search.• To start a new search, click Search by.CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox orthe email application on your computer.Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next or Find Next on Page.View, change, or delete a saved search1. On the Home screen, click the Messages icon.2. Press the key > Search by > Advanced.3. Press the key.RIM Confidential and Proprietary Information - Approved Third Parties274
• To view a list of saved searches, click Recall.• To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria.Press the key > Save.• To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search.Search for a contact in your organization's address bookTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Contacts icon.2. Press the key > Lookup.3. Type part or all of a contact name.4. Press the key on the keyboard.5. Press the key.• To add a contact to your contact list, click Add to Contacts.• To add all the contacts, click Add All to Contacts.• To view information for a contact, click View.• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.• To start a new contact lookup, click Lookup.Troubleshooting: SearchI don't get any voice enabled search resultsTry one of the following:• Verify that your BlackBerry® smartphone has a strong connection to the wireless network.• Verify that the correct language is set for voice enabled search.Related informationCheck the status of network connections and services, 224RIM Confidential and Proprietary Information - Approved Third Parties275
SIM cardDepending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card.How to: SIM cardAdd a contact to your SIM card1. In the contact list, press the key > SIM Phone Book.2. Press the key > New.3. Type the contact information.4. Press the key > Save.Copy contacts from your SIM card to your contact listDepending on your wireless service provider and wireless network, this feature might not be supported.1. In the contact list, press the key > SIM Phone Book.2. Press the key > Copy All To Contacts.Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that alreadyappears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.Related informationAdd a contact, 182Copy a contact from your contact list to your SIM card1. In the contact list, click a contact.2. Highlight a phone number.3. Press the key > Copy to SIM Phone Book.4. Press the key > Save.Store SIM card contacts on your wireless service provider's contact backupserverDepending on your wireless service provider and your wireless service plan, you might be able to store your contacts on yourwireless service provider's contact backup server. For more information, contact your wireless service provider.RIM Confidential and Proprietary Information - Approved Third Parties276
Replace or merge contacts on your wireless service provider's contactbackup serverWhen you insert a new SIM card in your BlackBerry® smartphone, you can choose to replace or merge that SIM card's phonebook with the contacts that you have backed up on your wireless service provider's contact backup server. In order to so, youwill need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM cardphone book to your wireless service provider's contact backup server.1. Insert a new SIM card into your smartphone or switch your SIM card.2. On the Home screen, click the Contacts icon.3. When prompted to sign up for contact backup service, select Yes.• To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contactbackup server, click Delete.• To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contactbackup server, click Do Not Delete.4. Click Next.Change or delete a SIM card contact1. In the contact list, press the key > SIM Phone Book.2. Highlight a contact.• To change a SIM card contact, press the key > Edit. Change the contact information. Press the key > Save.• To delete a SIM card contact, press the key > Delete.Store text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® smartphone uses a SIM card and you set your SIM card to store text messages, your text messages stillappear in the Messages application.1. On the Home screen, click the Messages icon.2. Press the key > Options.3. Select the Leave Messages On SIM Card checkbox.4. Press the key > Save.To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox,your text messages are deleted from your SIM card.Change the display name for a phone numberIf your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.1. On the Home screen or in a folder, click the Options icon.RIM Confidential and Proprietary Information - Approved Third Parties277
2. Click Device > Advanced System Settings > SIM Card.3. Highlight a phone number.4. Press the key > Edit SIM Phone Number.5. Type a display name for the phone number.6. Press the key on the keyboard.About SIM card securityYou can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone. If you lockyour SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM cardin another device, you must type the PIN code.Protect your SIM card with a PIN codeTo get your SIM card PIN code, contact your wireless service provider.Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Enable Security.4. Type your SIM card PIN code.5. Press the key on the keyboard.Change the SIM card PIN code1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Change PIN2 Code.RIM Confidential and Proprietary Information - Approved Third Parties278
SecurityHow to: SecuritySecurity basicsAbout the smartphone passwordIf you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone.If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphonedeletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses aBlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media cardmight be deleted as well. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSet a smartphone password, 279I forget my smartphone password, 10My smartphone prompts me to make an emergency call when I type a password, 310Set a smartphone passwordIf you forget your BlackBerry® smartphone password, it can't be recovered. You can reset your password without knowing yourcurrent password by deleting all your smartphone data.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Click Set Password.4. Type a password.5. Press the key > Save.To turn off your BlackBerry® smartphone password, clear the Enable checkbox.Related informationAbout the smartphone password, 279I forget my smartphone password, 10RIM Confidential and Proprietary Information - Approved Third Parties279
Change the smartphone password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password > Change Password.Lock or unlock your smartphoneYou can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphonepassword, you can also lock your smartphone with a password.Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain periodof time, your smartphone might lock with a password automatically.Do one of the following:• To lock the keyboard, press the key on the top of your smartphone.• To unlock the keyboard, press the key again.• To lock your smartphone with a password, on the Home screen or in a folder, click the icon.• To unlock your smartphone, enter your password. Press the key.Lock your smartphone when you insert it in the holster1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Lock Handheld Upon Holstering checkbox.4. Press the key > Save.Change the amount of time before your smartphone locksDepending on the options that your administrator sets, you might not be able to perform this task. For more information,contact your administrator.If you set a BlackBerry® smartphone password, you can choose whether your smartphone locks automatically after a certainperiod of time.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Change the Lock After field.Set a limit for smartphone password attempts1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Change the Number of Password Attempts field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties280
Delete smartphone data, third-party applications, or media card filesBefore you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have acopy on your computer.CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Wipe.• To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts,Etc checkbox.• To delete all third-party applications that you have added, select the User Installed Applications checkbox.• To delete all files from your media card, select the Media Card checkbox.3. Type blackberry.4. Click Wipe Data.If you're preparing your smartphone for resale and you have an email account that uses the BlackBerry® Internet Service, toprevent messages from this account from being sent to your smartphone, contact your wireless service provider todisassociate the account from your smartphone.Password KeeperAbout the Password KeeperUse the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwordswith a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.Add, change, or delete a password in the Password KeeperOn the Home screen or in the Applications folder, click the Password Keeper icon.• To add a password, press the key > New. Type the password information. Press the key > Save.• To change a password, highlight a password. Press the key > Open. Change the password information. Press the key > Save.•To delete a password, highlight a password. Press the key > Delete.Change the Password Keeper password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Change Password.RIM Confidential and Proprietary Information - Approved Third Parties281
Set a limit for password attempts in the Password Keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Change the Password Attempts field.4. Press the key > Save.Copy a password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Copy Username or Copy Password.To clear the clipboard, press the key > Clear Clipboard.Note: Passwords are not encrypted when they are on the clipboard.Prevent password copying1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Clear the Allow Clipboard Copy check box.4. Press the key > Save.Hide or show passwords in the Password Keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.• To hide passwords in the Password Keeper, clear the Show Password checkbox.• To show passwords in the Password Keeper again, select the Show Password checkbox.3. Press the key > Save.Generate a random password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > New.3. Press the key > Random Password.4. Press the key > Save.Set criteria for randomly generated passwords1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Set the random password fields.RIM Confidential and Proprietary Information - Approved Third Parties282
4. Press the key > Save.EncryptionAbout encrypting data on your smartphoneWhen encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data asit is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decryptsdata as you access it.You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call whenyour smartphone is locked, the caller name doesn't appear on the screen.If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of yoursmart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide yoursmartphone password and also connect your smartphone to your smart card reader.When you lock your smartphone, an open lock indicator appears at the top of the screen to indicate that your smartphone is inthe process of securing your data, which includes deleting a copy of the private key from the temporary smartphone memory.A lock indicator appears at the top of the screen when your smartphone has deleted the key.About file encryptionFile encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can beinserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption keythat your smartphone generates, your smartphone password, or both.If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your mediacard when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you canaccess the files on your media card in any smartphone that you insert your media card into, as long as you know the passwordfor the smartphone.Turn on encryptionTo encrypt data on your BlackBerry® smartphone, you must have set a password for your smartphone.Depending on the amount of storage space available for storing files on your smartphone, you might not be able to encryptfiles on your smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your smartphone, in the Device Memory section, select the Encrypt checkbox.4. To encrypt files that are stored on a media card and on your smartphone, in the Media Card section, select the Encryptcheckbox and do one of the following:• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.• To encrypt files using your smartphone password, change the Mode field to Device Password.RIM Confidential and Proprietary Information - Approved Third Parties283
• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox.6. Press the key > Save.To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encryptingfiles, in the Media Card section, clear the Encrypt checkbox.Set encryption strengthIf encryption of data that is stored on your BlackBerry® smartphone is turned on, you can set the strength of the encryptionthat your smartphone uses to protect data that you receive when your smartphone is locked.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Change the Strength field.4. Press the key > Save.Use a certificate to encrypt the encryption keys on your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supportsthis feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Select the Two-factor Protection checkbox.4. Press the key > Save.About encryption keysIf your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry®Desktop Redirector, your smartphone is designed to use an encryption key to protect data as it travels between the BlackBerryEnterprise Server or BlackBerry Desktop Redirector and your smartphone.You should generate a new encryption key every 2 weeks.Generate an encryption keyTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Highlight a service.RIM Confidential and Proprietary Information - Approved Third Parties284
4. Press the key.5. Click Regenerate Encryption Key.Memory cleaningAbout memory cleaningMemory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examplesof sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAPauthentication passwords, and data from certificate and key searches.When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in thefollowing situations:• When you insert your smartphone in a holster• When you do not use your smartphone for a specified period of time• When you synchronize with your computer• When you change the time or the time zone for your smartphone• When you lock your smartphoneTurn on memory cleaning1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Enable check box.4. Press the key > Save.Change when your smartphone deletes sensitive data from the temporary smartphonememory1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.• To prevent your BlackBerry® smartphone from deleting sensitive data when you insert your smartphone in a holster,clear the Clean When Holstered checkbox.• To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period oftime, clear the Clean When Idle checkbox.• To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the IdleTimeout field.3. Press the key > Save.Delete sensitive application data from the temporary smartphone memory1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. To delete sensitive data for all applications, in the Memory to Clean section, click Clean.RIM Confidential and Proprietary Information - Approved Third Parties285
View the icon for the memory cleaning application on the Home screen1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Place Memory Cleaner Shortcut on Homescreen check box.4. Press the key > Save.CertificatesAbout certificatesA certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses aBlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from acertificate authority profile that is provided by your administrator. The certificate authority signs the certificate to verify that itcan be trusted.Depending on your organization, enrollment for a certificate might be required and might also occur automatically.Certificate basicsDownload a certificate from an LDAP-enabled server or DSML-enabled server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Fetch Certificates.4. Specify the search criteria.5. Press the key > Search.6. Click a certificate.7. Click Add Certificate to Key Store.Related informationI can't download a certificate, 310About certificate enrollmentIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over thewireless network from a certificate authority profile provided by your administrator. Depending on your organization,enrollment for a certificate might be required and might also occur automatically.When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry smartphone andadded to your certificate list. The certificate authority profile shows the status of the certificate. If the certificate is scheduledto expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.RIM Confidential and Proprietary Information - Approved Third Parties286
Download a certificate from a certificate authorityTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download acertificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updatedcertificate.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Enrollment > Enroll or Re-enroll.3. If necessary, type the credentials that you use to connect to your organization's network.To hide the screen for the certificate authority profile while the request is being processed, press the key > Hide. Toreturn to this screen, on the Home screen, click the Certificate Authority Profile icon.Related informationI can't download a certificate, 310Import a certificate or PGP key that is saved on your smartphone1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a certificate or PGP® key.3. Press the key > Import Certificate or Import PGP Key.To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key.Import a certificate or PGP key from a media card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP.3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.To view the certificate or PGP® key, press the key > Display Certificate or Display PGP Key.Install a root certificate on your smartphoneYou might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone.You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry®Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, seethe Help for the BlackBerry Desktop Software, or contact your administrator.View properties for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Click a certificate.RIM Confidential and Proprietary Information - Approved Third Parties287
Certificate propertiesProperty DescriptionRevocation Status This field displays the revocation status of the certificate at aspecified date and time.Trust Status This field displays the trust status of the certificate chain. Acertificate can be explicitly trusted (the certificate itself istrusted), implicitly trusted (the root certificate in thecertificate chain is trusted on your BlackBerry® smartphone),or not trusted (the certificate isn't explicitly trusted and theroot certificate in the certificate chain isn't trusted or doesn'texist on your smartphone).Expiration Date This field displays the expiration date of the certificate, asspecified by the certificate issuer.Certificate Type This field displays the certificate format. Your smartphonesupports X.509 and WTLS certificate formats.Public Key Type This field displays the standard to which the public keycomplies. Your smartphone supports RSA®, DSA, Diffie-Hellman, and ECC keys.Subject This field displays information about the certificate subject.Issuer This field displays information about the certificate issuer.Serial Number This field displays the certificate serial number in hexadecimalformat.Key Usage This field displays approved uses of the public key.Subject Alt Name This field displays an alternate email address for the certificatesubject, if an alternate email address is available.Signature Algorithm This field displays the algorithm that the certificate issuer usedto generate the digital signature.SHA1 Thumbprint This field displays the SHA-1 digital thumbprint of thecertificate.MD5 Thumbprint This field displays the MD5 digital thumbprint of thecertificate.RIM Confidential and Proprietary Information - Approved Third Parties288
View one type of certificate in the certificate list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key.4. Click one of the following menu items:•Show Personal Certificates•Show Others' Certificates•Show CA Certificates•Show Root CertificatesTo view all the certificates on your BlackBerry® smartphone, press the key > Show All Certificates.Send a certificateWhen you send a certificate, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding privatekey.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Send via Email or Send via PIN.Delete a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Delete.View the certificate chain for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Show Chain.Certificate statusStatus indicators for certificates and certificate authority profilesStatus indicators for certificatesRIM Confidential and Proprietary Information - Approved Third Parties289
Indicator DescriptionThe certificate has a corresponding private key that is stored on your BlackBerry® smartphone or asmart card.The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.The revocation status of the certificate chain is unknown, or a public key for a certificate in thecertificate chain is weak.The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked,expired, not valid, or can't be verified.Status indicators for certificate authority profilesIndicator DescriptionA valid certificate is associated with the certificate authority profile.A new certificate is being retrieved because the current certificate is scheduled to expire soon.The enrollment request is pending approval from the certificate authority.Enrollment with the certificate authority profile is pending because an action from the user isrequired to continue, or because enrollment is scheduled to occur later.Enrollment with the certificate authority profile is required and will occur automatically.Check the revocation status of a certificate or certificate chain1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Fetch Status or Fetch Chain Status.Change the trust status of a certificateDepending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Trust or Distrust.5. If you are trusting a certificate, do one of the following:• To trust the highlighted certificate, click Selected Certificate.RIM Confidential and Proprietary Information - Approved Third Parties290
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.Revoke a certificateIf you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphonedoesn't update the revocation status on the certificate authority or CRL servers.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Revoke > Yes.5. Change the Reason field.6. Click OK.To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold.Certificate revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Key Compromise A person who is not the key subject might have discovered the private key value.CA Compromise Someone might have revealed the private key of the certificate issuer.Change in Affiliation The certificate subject no longer works for the organization.Superseded A new certificate is replacing an existing certificate.Cessation of Operation The certificate subject no longer requires the certificate.Certificate Hold You want to revoke the certificate temporarily.Certificate optionsChange the display name for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Change Label.5. Type a display name for the certificate.6. Click OK.RIM Confidential and Proprietary Information - Approved Third Parties291
Add an email address to a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Associate Addresses.5. Press the key > Add Address.6. Do one of the following:• Click a contact.•Click Use Once. Type an email address. Press the key on the keyboard.7. Press the key > Save.Turn off the display name prompt that appears when you add a certificate to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Fetch Certificates.4. Press the key > Options.5. Clear the Prompt for Label checkbox.6. Press the key > Save.When you add a certificate, your BlackBerry® smartphone uses the certificate subject as the name for the certificate.Turn off the fetch status prompt that appears when you add a certificate to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Fetch Certificates.4. Press the key > Options.• To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field toYes.• To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No.5. Press the key > Save.Change how often a certificate authority profile checks certificate statusDepending on your organization, you might be able to change how often a certificate authority profile checks the status of itscertificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive anupdated certificate.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Enrollment.3. Change the Certificate Revocation Check Interval field.RIM Confidential and Proprietary Information - Approved Third Parties292
4. Press the key > Save.PGP keysAbout PGP keysIf your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys overthe wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment fora certificate might be required and might also occur automatically.PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone if you're already sending andreceiving PGP messages on your computer.PGP key basicsDownload a PGP key from an LDAP-enabled serverIf you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP-enabled server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Press the key > Fetch PGP Keys.4. Specify the search criteria.5. Press the key > Search.6. Click a PGP key.7. Click Add PGP Key to Key Store.Related informationI can't download a PGP key from an LDAP-enabled server, 310Download a personal PGP key from the PGP Universal Server1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Download Keys.Download an updated PGP key from an LDAP-enabled server1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Fetch Updated PGP Key.RIM Confidential and Proprietary Information - Approved Third Parties293
Import a certificate or PGP key that is saved on your smartphone1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a certificate or PGP® key.3. Press the key > Import Certificate or Import PGP Key.To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key.Import a certificate or PGP key from a media card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP.3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.To view the certificate or PGP® key, press the key > Display Certificate or Display PGP Key.View properties for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Click a PGP® key.4. Click View Subkey.PGP key propertiesProperty DescriptionRevocation Status This field displays the revocation status of the PGP® key at a specified date and time.Trust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (thePGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key onyour BlackBerry® smartphone), or not trusted (the PGP key isn't explicitly trusted and isn'tassociated with a trusted PGP key on your smartphone, and a chain of digital signatures toa trusted key doesn't exist).Creation Date This field displays the date that the PGP® Universal Server generated the PGP key.Expiration Date This field displays the date that the PGP Universal Server specified as the expiration dateof the PGP key.Email Address This field displays the email address that is associated with the PGP key. Multiple EmailAddress fields might appear.Public Key Type This field displays the standard to which the public key complies. Your smartphone supportsRSA®, DSA, and Diffie-Hellman keys.RIM Confidential and Proprietary Information - Approved Third Parties294
Property DescriptionKey Usage This field displays approved uses of the PGP key.Fingerprint This field displays the PGP key fingerprint in hexadecimal format.Send a PGP keyWhen you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding privatekey.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Highlight a PGP key.4. Press the key > Send via Email or Send via PIN.Delete a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Delete.Clear the PGP data cacheThe PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® smartphonedownloads from the PGP Universal Server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Clear Universal Cache.The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policyand updated PGP public keys from the PGP Universal Server.PGP key statusPGP key status indicatorsIndicator DescriptionThe PGP® key has a corresponding private key that is stored on your BlackBerry® smartphone.The PGP key is trusted and valid, and the revocation status of the PGP key is good.RIM Confidential and Proprietary Information - Approved Third Parties295
Indicator DescriptionThe revocation status of the PGP key is unknown or the key is weak.The PGP key is untrusted, revoked, expired, not valid, or can't be verified.Check the revocation status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Fetch Status.Change the trust status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Trust or Distrust.Revoke a PGP keyIf you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® smartphone. Your smartphonedoesn't update the revocation status on the PGP® Universal Server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Highlight a PGP key.4. Press the key > Revoke > Yes.5. Change the Reason field.6. Click OK.PGP key revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Superseded A new PGP® key is replacing an existing PGP key.Key Compromise A person who is not the key subject might have discovered the private key value.Key Retired The PGP key is no longer used.User ID Invalid The user information for the PGP key is not valid.RIM Confidential and Proprietary Information - Approved Third Parties296
PGP key optionsChange the display name for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Change Label.5. Type a display name for the PGP key.6. Click OK.Turn off the display name prompt that appears when you add a PGP key to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Press the key > Fetch PGP Keys.4. Press the key > Options.5. Change the Prompt for Label field to No.6. Press the key > Save.When you add a PGP® key, your BlackBerry® smartphone uses the name that the PGP® Universal Server set for the key when itgenerated the key.Turn off the fetch status prompt that appears when you add a PGP key to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Fetch PGP Keys.4. Press the key > Options.• To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes.• To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.5. Press the key > Save.Certificate serversAdd a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Press the key > New Server.4. Specify information for the certificate server.RIM Confidential and Proprietary Information - Approved Third Parties297
5. Press the key > Save.Change connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Edit.5. Change the connection information for the certificate server.6. Press the key > Save.Connection options for OCSP and CRL serversOption DescriptionFriendly Name Type a display name for the certificate server.Server URL Type the web address of the certificate server.Connection options for LDAP-enabled servers and DSML-enabled serversOption DescriptionFriendly Name Type a display name for the server.Server Name Type the network address of the server.Base Query Type the base query information for the server using X.509 certificate syntax (for example,o=test.rim.net).Port Type the port number for your organization’s network. The default port number is 389.Authentication Type Specify whether you must log in to the server.Connection Type Specify whether your BlackBerry® smartphone uses an SSL connection or a TLS connectionto connect to the server.Send connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Email Server or PIN Server.RIM Confidential and Proprietary Information - Approved Third Parties298
Delete a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Delete.Key storeAbout the key storeThe key store on your BlackBerry® smartphone might store the following items. To access these items in the key store, youmust type a key store password.• Personal certificates (certificate and private key pairs)• Certificates that you download using the certificate synchronization tool of the BlackBerry® Desktop Software• Certificates that you download from an LDAP-enabled server or DSML-enabled server• Certificates that you download from a certificate authority profile• Certificates that you import from your smartphone or a media card• Certificates that you add from a message• Root certificates that are included in the BlackBerry Desktop Software• Personal PGP® keys (public and private key pairs)• PGP public keys that you download from an LDAP-enabled server• PGP public keys that you import from your smartphone or a media card• PGP public keys that you add from a messageChange the key store password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Press the key > Change Key Store Password.Synchronize the key store password with the smartphone passwordIf you synchronize the key store password with your BlackBerry® smartphone password, when you change your smartphonepassword, the key store password changes to match it automatically.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Use Device Password as Key Store Password field to Yes.4. Press the key > Save.Change when your smartphone deletes the key store password1. On the Home screen or in a folder, click the Options icon.RIM Confidential and Proprietary Information - Approved Third Parties299
2. Click Security > Advanced Security Settings > Key Stores.3. Change the Key Store Password Timeout field.4. Press the key > Save.To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key storepassword.Add contacts to your Contacts application automatically when you add items to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Select the Add Certificate Email to Contacts check box.4. Press the key > Save.Change the service that your smartphone uses to download certificatesDepending on your organization, you might not be able to change the service that your BlackBerry® smartphone uses todownload certificates. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Certificate Service field.4. Press the key > Save.Turn off automatic backup and restore of key store dataBy default, items in the key store on your BlackBerry® smartphone are backed up or restored when you back up or restore yoursmartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your privatekey from your computer, you can turn off automatic backup and restore of key store data.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Allow Key Store Backup/Restore checkbox.4. Press the key > Save.To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox.Change the refresh rate for certificate revocation lists1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. In the Certificate Status section, change the Expires After field.4. Press the key > Save.Your BlackBerry® smartphone downloads a new revocation status automatically when your smartphone uses a key store itemwith a status that is older than the time limit that you set.RIM Confidential and Proprietary Information - Approved Third Parties300
Reject certificate revocation lists from unverified CRL servers1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Accept Unverified CRLs checkbox.4. Press the key > Save.Your BlackBerry® smartphone rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Servicecan't verify.Smart cardsAbout using a smart card with your smartphoneSmart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to thekey store on your BlackBerry® smartphone, but you can't import private keys. As a result, private key operations such as signingand decryption use the smart card, and public key operations such as verification and encryption use the public certificates onyour smartphone.If you use a smart card certificate to authenticate with your smartphone, after you connect your smart card reader to yoursmartphone, your smartphone requests authentication from the smart card each time that you unlock your smartphone.You can install multiple smart card drivers on your smartphone, including drivers for microSD smart cards, but you can onlyauthenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer mediafiles between your microSD smart card and your computer in mass storage mode, you must temporarily turn off two-factorauthentication or select a different authentication option.If the S/MIME Support Package for BlackBerry® smartphones is installed on your smartphone, you can use smart cardcertificates to send S/MIME-protected messages.Turn on two-factor authenticationTo perform this task, you must have set a password for your BlackBerry® smartphone and have the smart card password thatyou received with your smart card.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.• To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field toSmart Card.• To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password tounlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Passwordcheckbox.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties301
Import a certificate from a smart card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Import Smart Card Certs.4. Type your smart card password.5. Select the check box beside a certificate.6. Click OK.7. Type your key store password.8. Click OK.Lock your smartphone when you remove your smart card from your smart card reader1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart Card.4. Select the Lock On Card Removal checkbox.5. Press the key > Save.Related informationI can't unlock my smartphone using my smart card, 310About smart password entryIf you use advanced authentication and your BlackBerry® smartphone password or smart card password is numeric, you mightbe able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone isdesigned to remember the format of a password that you type in a password field. When you type the password again, yoursmartphone applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears besidethe password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicatorappears beside the password field.To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart cardreader must be installed on your smartphone.Turn off smart password entryTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smartcard password based on the smart password filter that your smartphone applies to password fields.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart Card.4. Clear the Smart Password Entry checkbox.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties302
To turn on smart password entry again, check the Smart Password Entry checkbox.Turn off notification for smart card connections1. On the Home screen or in a folder, click the Options icon.2. Click Security > Smart Card.3. Clear the LED Session Indicator check box.4. Press the key > Save.To turn on notification for smart card connections, select the LED Session Indicator check box.Switch smart password filtersIn a blank password field, press the Enter key.The indicator for the new smart password filter appears beside the password field.Prerequisites: Using authentication certificates• Your BlackBerry® smartphone must have the correct smart card driver and smart card reader driver installed.• You must have imported a certificate from your smart card that you can use for signing and verification.• You must turn on advanced authentication.• You must have set a smartphone password.• You must have the smart card password that you received with your smart card.Use a certificate to authenticate your smart cardTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use yoursmart card to unlock your smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart card.4. Change the Authentication Certificate field.5. Press the key > Save.To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None.Check the status of your authentication certificate automaticallyTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Password.RIM Confidential and Proprietary Information - Approved Third Parties303
3. If necessary, change the User Authenticator field to Smart Card.4. Change the Certificate Status Check field.5. Press the key > Save.If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphonelocks.Store the passphrase for your smart card on your smartphone1. On the Home screen or in a folder, click the Options icon.2. Click Security > Smart Card.3. Select the PIN Caching checkbox.4. Press the key > Save.Your BlackBerry® smartphone stores the passphrase for the same length of time as it stores your key store password.VPN settingsDepending on the options that your administrator has set for you, this feature might not be supported.About VPN profilesA VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on yourorganization, you might have more than one VPN profile on your BlackBerry® smartphone. For more information about VPNprofiles, contact your administrator.Log in to a VPN• To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. Formore information, contact your administrator.• If you use a software token to log in to a VPN, the software token must be on your smartphone and the software tokeninformation that appears in the VPN profile must be correct.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > VPN.3. To connect to your organization's network, click Log in.Change the user name and password for a VPN profile1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > VPN.3. Highlight a VPN profile.4. Press the key > Edit.5. In the Username field, type a new user name.RIM Confidential and Proprietary Information - Approved Third Parties304
6. In the Password field, type a new password.7. Press the key > Save.About software tokensYou might need a software token to log in to a VPN. A software token includes a token code that your smartphone regeneratesperiodically and a PIN. For more information about software tokens, contact your administrator.Change the software token for a VPN profileTo perform this task, the software token that you want to use must be installed on your BlackBerry® smartphone. For moreinformation, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > VPN.3. Highlight a VPN profile.4. Press the key > Edit.5. Change the Software Token Serial Number field.6. Press the key > Save.Change the PIN for a software token on your smartphone1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Software Tokens.3. Click a software token > Specify PIN.Verify security software manuallySecurity self-tests are designed to verify that security software is implemented correctly on your BlackBerry® smartphone. Thetests should run automatically after you restart your smartphone, but you can also verify security software manually.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Press the key > Verify Security Software.Third-party application controlAbout permissions for third-party applicationsYou or your administrator can set permissions that control how third-party applications on your BlackBerry® smartphoneinteract with the other applications on your smartphone. For example, you can control whether third-party applications canaccess data or the Internet, make calls, or use Bluetooth® connections.RIM Confidential and Proprietary Information - Approved Third Parties305
If you have added third-party applications to your smartphone, your smartphone is designed to prevent these applicationsfrom sending or receiving data without your knowledge. Before a third-party application sends or receives data, you might beprompted to accept or deny the connection request. For a selected application, you can change this prompt for a specificlocation or resource.Set permissions for a third-party applicationNote: Changing permissions for third-party applications can significantly affect the operation of applications on yourBlackBerry® smartphone. For more information about how changing these permissions might affect the operation of theapplications on your smartphone, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.• To set permissions for a specific third-party application, highlight the application. Press the key > EditPermissions.• To set permissions for all third-party applications, press the key > Edit Default Permissions.3. Expand Connections, Interactions, or User Data.4. Change the permission fields.5. Press the key > Save.Related informationInteraction permissions for third-party applications, 307Data permissions for third-party applications, 308Reset connection permissions for third-party applications1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Press the key > Edit Default Permissions.4. Press the key > Reset All Firewall Prompts.5. Press the key > Apply Defaults to All.About direct Internet connections for third-party applicationsSome third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection tothe Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.You might have to set the APN that the third-party application uses for this connection.Set up a direct Internet connection for a third-party applicationTo get the user name and password for the APN, contact your wireless service provider.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > TCP IP.3. Type the APN information.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties306
Turn on safe modeWhen you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from runningautomatically. This safe mode enables you to troubleshoot or remove any unwanted applications.1. Remove and reinsert the battery.2. When the red LED light goes out, press and hold the Escape key as the device is loading.3. When the dialog appears, click OK.When safe mode is on, a safe mode indicator appears in the device status section of the Home screen.To turn off safe mode, repeat step 1.Turn off a prompt for a third-party application connection1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Highlight a third-party application.4. Press the key > Edit Permissions > Prompt Exceptions.• To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow.Specify a protocol and, if necessary, the domain.• To prevent the application from connecting to a specific location or resource without displaying a prompt, click AddDeny. Specify a protocol and, if necessary, the domain.5. Press the key > Save.Interaction permissions for third-party applicationsPermission DescriptionCross Application Communication Specify whether third-party applications can communicate and share datawith other applications on your BlackBerry® smartphone.Device Settings Specify whether third-party applications can turn on or turn off yoursmartphone or change smartphone options, such as display options.Media Specify whether third-party applications can access media files on yoursmartphone.Application Management Specify whether third-party applications can add or delete applicationmodules or access module information such as an application name orversion.Themes Specify whether your smartphone can use third-party applications as asource for customized themes.RIM Confidential and Proprietary Information - Approved Third Parties307
Permission DescriptionInput Simulation Specify whether third-party applications can simulate actions, such aspressing a key on your smartphone.Browser Filtering Specify whether third-party applications can register browser filters withthe browser on your smartphone to add, change, or delete website contentbefore it appears in your browser.Recording Specify whether third-party applications can take screen shots of yoursmartphone screen or use other applications on your smartphone to takepictures or recordings.Security Timer Reset Specify whether third-party applications can reset the duration that yoursmartphone remains unlocked after you stop using it.Related informationSet permissions for a third-party application, 306Data permissions for third-party applicationsPermission DescriptionEmail Set whether third-party applications can access email messages, text messages, or PINmessages on your BlackBerry® smartphone.Organizer Data Set whether third-party applications can access organizer data such as contacts, calendarentries, tasks, or memos.Files Set whether third-party applications can access files that you store on your smartphone. Forexample, you can set whether third-party applications can access files that you transfer to yoursmartphone using Bluetooth® technology or the media manager tool of the BlackBerry®Desktop Software.Security Data Set whether third-party applications can access certificates or keys in the key store on yoursmartphone.Secure Element Set whether third-party applications can access confidential information, such as credit cardnumbers, coupons, loyalty cards, and transit passes, that are stored on your smartphone'ssecure element. Depending on your smartphone model and wireless service provider, yoursmartphone might not use a secure element.Related informationSet permissions for a third-party application, 306RIM Confidential and Proprietary Information - Approved Third Parties308
Connection permissions for third-party applicationsPermission DescriptionUSB Set whether third-party applications can use physical connections, such as a USB cable orRS-232 cable, that you have set up for your BlackBerry® smartphone.Bluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications can use your GPS location information.Server Network Set whether third-party applications can access the Internet or your organization's intranetusing your organization's network.Internet Set whether third-party applications can access the Internet through your wireless serviceprovider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.Near Field Communication Set whether third-party applications can use NFC connections.Troubleshooting: SecurityI forget my smartphone passwordIf you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® EnterpriseServer, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the onlyway you can reset your password without knowing your current password is to delete all your smartphone data. You can dothis by exceeding the number of allowed password attempts.If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when youdelete your smartphone data, you might also delete the data on your media card. For more information, contact youradministrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties309
My smartphone prompts me to make an emergency call when I type apasswordIf your BlackBerry® smartphone password contains a combination of letters that corresponds to an emergency access number,your smartphone might prompt you to make an emergency call when you type your smartphone password.To continue typing your smartphone password, press the key.Related informationChange the smartphone password, 280I can't unlock my smartphone using my smart cardTry the following actions:• Verify that the correct smart card is inserted in the smart card reader.• Verify that the smart card is inserted in the smart card reader correctly.• Verify that you typed the smart card password correctly. You should have received this password when you received yoursmart card.• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.I can't download a certificateIf you changed the connection type that your BlackBerry® smartphone uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type.I can't download a PGP key from an LDAP-enabled serverTry the following actions:• Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information,contact your administrator.• If you changed the connection type that your BlackBerry® smartphone uses to connect to an LDAP-enabled server, tryusing the default connection type.RIM Confidential and Proprietary Information - Approved Third Parties310
Service books and diagnostic reportsAccept, delete, or restore a service bookYour wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wirelessnetwork to add an additional service or application to your smartphone.If your work email account uses a BlackBerry® Enterprise Server, you can also receive service books on your smartphone usingthe BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Service Book.3. Highlight a service book.4. Press the key.• To accept a service book, click Accept.• To delete a service book, click Delete.• To restore a service book, click Undelete.Run a diagnostic reportIf you cannot connect to the wireless network or access services such as email messaging, your wireless service provider oradministrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use thereport to help you troubleshoot the issue.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Press the key > Run.Related informationI can't run or submit a diagnostic report, 312View, submit, or delete a diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Highlight a report.5. Press the key.• To view the diagnostic report, click View Report.RIM Confidential and Proprietary Information - Approved Third Parties311
• To submit the diagnostic report, click Email Report or PIN Report.• To delete the diagnostic report, click Delete.• To delete all diagnostic reports, click Delete All.Related informationI can't run or submit a diagnostic report, 312Set a default recipient for diagnostic reportsIf you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the reportto that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Press the key > Options..5. Type the contact information.6. Press the key > Save.I can't run or submit a diagnostic reportTry the following actions:•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.• Verify that your BlackBerry® smartphone is connected to the wireless network.• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can'tsubmit a diagnostic report to a PIN, try submitting the report to an email address.Related informationRun a diagnostic report, 311View, submit, or delete a diagnostic report, 311Find your smartphone model number and version of theBlackBerry Device SoftwareDo one of the following:• On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.• If supported by your input language, in a message or memo, type myver followed by a space.RIM Confidential and Proprietary Information - Approved Third Parties312
SynchronizationHow to: SynchronizationAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete email messages on your smartphone, these email messagesshould be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messagesin the email application on your computer should be reflected on your smartphone.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or emailcan't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use theBlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerryDesktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Synchronize email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, whichwill synchronize your email over the wireless network.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile checkbox.5. Press the key > Save.Delete email on your smartphone and in your email application on yourcomputerYou can set the Delete On option for each email address that is associated with your BlackBerry® smartphone.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.RIM Confidential and Proprietary Information - Approved Third Parties313
4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related informationDelete a message, 56Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. Formore information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 180About synchronization conflicts, 54About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone andin the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on yoursmartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 180Synchronize organizer data over the wireless network, 185Manage email reconciliation conflictsYou can set the On Conflicts option for each email address that is associated with your BlackBerry® smartphone.1. On the Home screen, click the Messages icon.RIM Confidential and Proprietary Information - Approved Third Parties314
2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save.Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.About backing up and restoring smartphone dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrysmartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerryDesktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using yourmedia card.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yoursmartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Empty the deleted items folder on your computer from your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items.RIM Confidential and Proprietary Information - Approved Third Parties315
Troubleshooting: SynchronizationEmail messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.Organizer data isn't synchronizing over the wireless networkTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application,and MemoPad.• If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software.For more information, see the Help in the BlackBerry Desktop Software.Contact list field data isn't appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. Forexample, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize itwith the email application on your computer, because the birthday field is a date field in the email application on yourcomputer.Related informationCreate a custom contact field, 182Some characters in calendar entries don't appear correctly aftersynchronizationIf you schedule appointments or meetings on your BlackBerry® smartphone that contain special characters or accents, yourcomputer might not support these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on yourcomputer. For more information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties316
Related informationAbout synchronization conflicts, 54Synchronize organizer data over the wireless network, 185I'm not receiving email messages from personal folders on my computerIf your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization toolof the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in theBlackBerry Desktop Software.RIM Confidential and Proprietary Information - Approved Third Parties317
Accessibility optionsHow to: AccessibilityScreen accessibility optionsDisplay closed captions in videosYou can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Display Closed Captions checkbox.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save.Related informationKeep backlighting on when you play a video, 124Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Related informationUse grayscale or reverse contrast for the screen display, 211Screen display, 209Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties318
Audio and phone accessibility optionsTurn on or turn off event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low,and when you connect or disconnect a USB cable or accessory to or from your smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Event Sounds field.4. Press the key > Save.Change how you answer calls with a headsetIf your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into yoursmartphone, you can set your smartphone to answer calls automatically after 5 seconds.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/HeadsetOnly).• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.3. Press the key > Save.Add a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts orgroups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ringtone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ringtone or alert, you can select the All Alerts Off profile.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save.To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Hearing aid modeDepending on your BlackBerry® smartphone model, this feature might not be supported.RIM Confidential and Proprietary Information - Approved Third Parties319
About hearing aid modeIn hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate leveland frequency response to be picked up by hearing aids that are equipped with telecoils.Turn on hearing aid mode1. From the Home screen, press the key.2. Press the key > Options > Hearing Aid Mode.3. Change the Mode Enabled field to Telecoil.4. Press the key > Save.The H-T telecoil indicator appears at the top of the Home screen.Related informationAbout hearing aid mode, 40About hearing aid mode, 40TTY supportDepending on your wireless service provider, this feature might not be supported.About TTY supportWhen you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits persecond, you can make calls to and receive calls from TTY devices. Your BlackBerry smartphone is designed to convert receivedcalls to text that you can read on your TTY device.If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTYdevice to your BlackBerry smartphone. To get an adapter accessory that Research In Motion has approved for use with yourBlackBerry smartphone, visit www.shopblackberry.com.Turn on TTY support1. From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY field to On.4. Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.To turn off TTY support, change the TTY field to Off.Related informationAbout TTY support, 40Phone options, 38RIM Confidential and Proprietary Information - Approved Third Parties320
Voice dialingPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Related informationI can't make calls using a voice command, 44Available voice commandsVoice command Description"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth®enabled device, such as a handsfree car kit or wireless headset, the paired Bluetoothenabled device must support this feature and you must turn on Bluetoothtechnology. You can't make calls to emergency numbers using voice commands."Call <contact name> <phone numbertype>"Say this voice command to call a specific phone number for a contact that is in yourcontact list. For example, if the contact has a work number and a mobile number,you can say "call <contact name> work" to call the work number."Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must setoptions for dialing extensions. You can dial extensions only within your company."Check my phone number" If you have multiple phone numbers associated with your BlackBerry® smartphone,say this voice command to check your active phone number."Check signal strength" Say this voice command to check your wireless coverage level."Check network" Say this voice command to check the wireless network that your smartphone isconnected to."Check battery" Say this voice command to check the battery power level."Repeat" Say this voice command to have the last voice prompt repeated to you."Cancel" Say this voice command to close the voice dialing application.Related informationSet options for dialing extensions, 34RIM Confidential and Proprietary Information - Approved Third Parties321
Typing accessibility optionsChange or delete a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Highlight a Word Substitution entry.4. Press the key.•To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.• To delete the Word Substitution entry, click Delete.Type text using the predictive input methodWhen you are typing text, perform any of the following actions:• To select the highlighted suggestion and start typing a new word, press the Enter key.• To select the highlighted suggestion and continue typing the same word, click the word.• To ignore the suggestions, keep typing.Change your typing styleYou can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties322
CalculatorUse the calculatorOn the Home screen or in the Applications folder, click the Calculator icon.• To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard.Convert a measurement1. On the Home screen or in the Applications folder, click the Calculator icon.2. Type a number.3. Press the key.• To convert the number from imperial to metric, click To Metric.• To convert the number from metric to imperial, click From Metric.4. Click a conversion type.RIM Confidential and Proprietary Information - Approved Third Parties323
GlossaryWi-FiADNAn abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach publicservices.APNaccess point nameBCCblind carbon copyBlackBerry MDSBlackBerry® Mobile Data SystemCCcarbon copyCDMACode Division Multiple AccesscertificateA certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has acorresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it isauthentic and can be trusted.CMIMECompressed Multipurpose Internet Mail ExtensionsCRLcertificate revocation listCRL serverA BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate.Certificate authorities publish certificate revocation lists on CRL servers.DNSDomain Name SystemDSADigital Signature AlgorithmDSMLDirectory Service Markup LanguageRIM Confidential and Proprietary Information - Approved Third Parties324
DSML-enabled serverA BlackBerry smartphone uses a DSML-enabled server to search for and download certificates.EAP-FASTExtensible Authentication Protocol Flexible Authentication via Secure TunnelingEAP-SIMExtensible Authentication Protocol Subscriber Identity ModuleEAP-TLSExtensible Authentication Protocol Transport Layer SecurityEAP-TTLSExtensible Authentication Protocol Tunneled Transport Layer SecurityECCElliptic Curve CryptographyFDNFixed Dialing NumberFIPSFederal Information Processing StandardsGANgeneric access networkGPSGlobal Positioning SystemGSMGlobal System for Mobile Communications®HTTPHypertext Transfer ProtocolIMSIInternational Mobile Subscriber IdentityIPInternet ProtocolIT policyAn IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones,BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.RIM Confidential and Proprietary Information - Approved Third Parties325
LDAPLightweight Directory Access ProtocolLDAP-enabled serverA BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys.LEDlight-emitting diodemass storage modeMass storage mode enables users to transfer files between a media card and their computer when they connect theirBlackBerry smartphone to their computer.MCCmobile country codeMMSMultimedia Messaging ServiceMNCmobile network codeMTPMedia Transfer ProtocolNFCNear Field CommunicationOCSPOnline Certificate Status ProtocolPEAPProtected Extensible Authentication Protocolpersonal certificateA personal certificate is a certificate that a certificate authority assigns to a user.personal PGP keyA personal PGP® key is made up of a PGP public key and PGP private key for a user.PINpersonal identification numberprivate keyRIM Confidential and Proprietary Information - Approved Third Parties326
A private key is a key that only the certificate subject can use. Private key information is not distributed publically.BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt emailmessages that users receive.public keyA public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys toencrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on emailmessages or PIN messages that users receive from certificate subjects.root certificateA root certificate is a self-signed certificate and usually belongs to a certificate authority.RTSPReal Time Streaming ProtocolR-UIMRemovable User Identity ModuleSANsubject alternative nameSDNA service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that youcan use to access information about your BlackBerry smartphone service, such as the current call forwarding status.SHASecure Hash AlgorithmSIMSubscriber Identity ModuleS/MIMESecure Multipurpose Internet Mail ExtensionsSMSShort Message ServiceSMSCShort Message Service CenterSSIDservice set identifierSSLSecure Sockets LayerRIM Confidential and Proprietary Information - Approved Third Parties327
TCPTransmission Control ProtocolTLSTransport Layer SecurityTriple DESTriple Data Encryption StandardTTYteletypeVPNvirtual private networkWANwide area networkWAPWireless Application ProtocolWEPWired Equivalent PrivacyWMLWireless Markup LanguageWPAWi-Fi Protected AccessWTLSWireless Transport Layer SecurityRIM Confidential and Proprietary Information - Approved Third Parties328
Legal notice©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countriesaround the world.iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go,Slideshow to Go, and Word to Go are trademarks of DataViz, Inc. UMTS is a trademark of European TelecommunicationsStandard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communicationsare trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks ofInternational Business Machines Corporation. JavaScript is a trademark of Oracle America, Inc. Microsoft, Hotmail, Outlook,Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell,Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSASecurity. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPAare trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property,including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software failsto protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copyprotected content. Revocation does not affect unprotected content. When you download licenses for protected content, youagree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM toaccess their content. if you decline an upgrade, you will not be able to access content that requires the upgrade.Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rightsreserved.This documentation including all documentation incorporated by reference herein such as documentation provided or madeavailable at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition,endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in thisdocumentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentationmay describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change informationthat is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates,enhancements, or other additions to this documentation to you in a timely manner or at all.This documentation might contain references to third-party sources of information, hardware or software, products or servicesincluding components and content such as content protected by copyright and/or third-party web sites (collectively the "ThirdParty Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including,without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency,links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Servicesin this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in anyway.EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS,ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDINGWITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OFDURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-RIM Confidential and Proprietary Information - Approved Third Parties329
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liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to youagreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extentexpressly covered by a license or other agreement with RIM.Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry®Desktop Software, and/or BlackBerry® Device Software.The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicablethereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS ORWARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts inother nations:5,490,165 5,504,773 5,506,865 5,511,0735,228,054 5,535,239 5,267,261 5,544,1965,568,483 5,337,338 5,600,754 5,414,7965,657,420 5,416,797 5,659,569 5,710,7845,778,338Copyright (c) 1999-2006, The Board of Trustees of the University of IllinoisAll Rights Reserved.Iperf performance testMark GatesAjay TirumalaJim FergusonJon DuganFeng QinKevin GibbsJohn EstabrookNational Laboratory for Applied Network ResearchNational Center for Supercomputing ApplicationsUniversity of Illinois at Urbana-Champaignwww.ncsa.uiuc.eduRIM Confidential and Proprietary Information - Approved Third Parties331
Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associateddocumentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use,copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom theSoftware is furnished to do so, subject to the following conditions:• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers.• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the followingdisclaimers in the documentation and/or other materials provided with the distribution.• Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be used to endorse or promoteproducts derived from this Software without specific prior written permission.THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITEDTO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENTSHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER INAN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THEUSE OR OTHER DEALINGS IN THE SOFTWARE.PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of thePerl 5 language.This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features ofPCRE have been removed.Copyright (c) 1997-2005 University of Cambridge. All rights reserved.Redistribution and use in source and binary forms, with or without modification, are permitted provided that the followingconditions are met:• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the followingdisclaimer in the documentation and/or other materials provided with the distribution.• Neither the name of the University of Cambridge nor the name of Apple Inc. nor the names of their contributors may beused to endorse or promote products derived from this software without specific prior written permission.THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIEDWARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR APARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANYDIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDINGNEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITYOF SUCH DAMAGE.BlackBerry® Curve™ 9360 smartphone model number: RDC71UW or RDD71UWRIM Confidential and Proprietary Information - Approved Third Parties332
This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the EuropeanCommunity.Research In Motion Limited295 Phillip StreetWaterloo, ON N2L 3W8CanadaResearch In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in CanadaRIM Confidential and Proprietary Information - Approved Third Parties333

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