BlackBerry RDH70CW Handheld Blackberry with GSM/GPRS/EDGE 850/1900,CDMA2000/1xEVDO, 802.11/b/g/n, Bluetooth and GPS User Manual BlackBerry Torch Series 6 1 Help

BlackBerry Limited Handheld Blackberry with GSM/GPRS/EDGE 850/1900,CDMA2000/1xEVDO, 802.11/b/g/n, Bluetooth and GPS BlackBerry Torch Series 6 1 Help

Contents

User Manual

BlackBerry Torch SeriesBlackBerry Torch 9850/9860 SmartphonesHelpVersion: 6.1To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWD-1456661-0413094614-001
ContentsQuick Help.......................................................................................................................................................................................................... 6Getting started: Your smartphone..................................................................................................................................................................... 6How to: Top 10................................................................................................................................................................................................... 17Tips: Top 10........................................................................................................................................................................................................ 21Personalization: Top 10...................................................................................................................................................................................... 29Troubleshooting: Top 10.................................................................................................................................................................................... 32Tips and shortcuts.............................................................................................................................................................................................. 36Tips: Doing things quickly................................................................................................................................................................................... 36Tips: Extending battery life................................................................................................................................................................................. 37Tips: Finding apps............................................................................................................................................................................................... 38Tips: Freeing and conserving storage space....................................................................................................................................................... 38Tips: Updating your software............................................................................................................................................................................. 39Tips: Keeping your information safe.................................................................................................................................................................. 40Tips: Managing indicators.................................................................................................................................................................................. 40Phone shortcuts................................................................................................................................................................................................. 41Message shortcuts.............................................................................................................................................................................................. 42Typing shortcuts for the touch screen keyboard................................................................................................................................................ 43Media shortcuts................................................................................................................................................................................................. 44Troubleshooting: Shortcuts................................................................................................................................................................................ 44Phone................................................................................................................................................................................................................. 45How to: Phone.................................................................................................................................................................................................... 45Tips: Phone......................................................................................................................................................................................................... 61Personalization: Phone....................................................................................................................................................................................... 61Troubleshooting: Phone..................................................................................................................................................................................... 64Voice commands................................................................................................................................................................................................ 67How to: Voice commands................................................................................................................................................................................... 67Troubleshooting: Voice commands.................................................................................................................................................................... 69Messages............................................................................................................................................................................................................ 70Email................................................................................................................................................................................................................... 70Text messages.................................................................................................................................................................................................... 94PIN messages...................................................................................................................................................................................................... 105Attachments....................................................................................................................................................................................................... 112Security options for messages............................................................................................................................................................................ 115Files and attachments........................................................................................................................................................................................ 129How to: Files....................................................................................................................................................................................................... 129
Tips: Files............................................................................................................................................................................................................ 134Troubleshooting: Files........................................................................................................................................................................................ 134Media................................................................................................................................................................................................................. 135Music.................................................................................................................................................................................................................. 135Podcasts............................................................................................................................................................................................................. 144Videos................................................................................................................................................................................................................. 152Video camera..................................................................................................................................................................................................... 160Camera............................................................................................................................................................................................................... 166Pictures............................................................................................................................................................................................................... 173Voice notes......................................................................................................................................................................................................... 182Ring tones........................................................................................................................................................................................................... 189Media storage.................................................................................................................................................................................................... 195Ring tones, sounds, and alerts............................................................................................................................................................................ 198Getting started: Ring tones, sounds, and alerts................................................................................................................................................. 198How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 199Personalization: Ring tones, sounds, and alerts................................................................................................................................................. 202Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 203Browser.............................................................................................................................................................................................................. 204How to: Browser................................................................................................................................................................................................. 204Tips: Browser...................................................................................................................................................................................................... 215Personalization: Browser.................................................................................................................................................................................... 215Troubleshooting: Browser.................................................................................................................................................................................. 216Calendar............................................................................................................................................................................................................. 218Getting started: Calendar................................................................................................................................................................................... 218How to: Calendar................................................................................................................................................................................................ 219Tips: Calendar..................................................................................................................................................................................................... 226Personalization: Calendar................................................................................................................................................................................... 227Troubleshooting: Calendar................................................................................................................................................................................. 228Contacts.............................................................................................................................................................................................................. 229Getting started: Contacts................................................................................................................................................................................... 229How to: Contacts................................................................................................................................................................................................ 230Personalize: Contacts......................................................................................................................................................................................... 237Troubleshooting: Contacts................................................................................................................................................................................. 238Clock................................................................................................................................................................................................................... 240Getting started: Clock......................................................................................................................................................................................... 240How to: Clock..................................................................................................................................................................................................... 241
Personalization: Clock........................................................................................................................................................................................ 244Troubleshooting: Clock....................................................................................................................................................................................... 244Tasks and memos............................................................................................................................................................................................... 246Create a task or memo....................................................................................................................................................................................... 246Send a task or memo.......................................................................................................................................................................................... 246Change or delete a task or memo...................................................................................................................................................................... 246Change the status of a task................................................................................................................................................................................ 246Hide completed tasks......................................................................................................................................................................................... 247Show tasks in the calendar................................................................................................................................................................................. 247Synchronizing tasks and memos......................................................................................................................................................................... 247About categories................................................................................................................................................................................................ 249Categorize a contact, task, or memo.................................................................................................................................................................. 249Create a category for contacts, tasks, or memos............................................................................................................................................... 249Turn off the prompt that appears before you delete items............................................................................................................................... 250Typing................................................................................................................................................................................................................. 251How to: Typing................................................................................................................................................................................................... 251Tips: Typing......................................................................................................................................................................................................... 258Troubleshooting: Typing..................................................................................................................................................................................... 259Keyboard............................................................................................................................................................................................................ 260How to: Keyboard............................................................................................................................................................................................... 260Troubleshooting: Keyboard................................................................................................................................................................................ 261Language............................................................................................................................................................................................................ 262How to: Language............................................................................................................................................................................................... 262Troubleshooting: Language................................................................................................................................................................................ 263Screen display..................................................................................................................................................................................................... 264How to: Screen display....................................................................................................................................................................................... 264Personalize: Screen display................................................................................................................................................................................ 267Troubleshooting: Display.................................................................................................................................................................................... 269GPS technology................................................................................................................................................................................................... 270Getting started: GPS technology........................................................................................................................................................................ 270How to: GPS technology..................................................................................................................................................................................... 271Troubleshooting: GPS technology...................................................................................................................................................................... 272Compass............................................................................................................................................................................................................. 274Getting started: Compass................................................................................................................................................................................... 274How to: Compass................................................................................................................................................................................................ 274
Personalize: Compass......................................................................................................................................................................................... 275Maps................................................................................................................................................................................................................... 276How to: Maps..................................................................................................................................................................................................... 276Tips: Maps.......................................................................................................................................................................................................... 280Troubleshooting: Maps...................................................................................................................................................................................... 280Applications........................................................................................................................................................................................................ 282Getting started: Applications............................................................................................................................................................................. 282How to: Applications.......................................................................................................................................................................................... 283Tips: Applications............................................................................................................................................................................................... 285Troubleshooting: Applications........................................................................................................................................................................... 286BlackBerry Device Software............................................................................................................................................................................... 288How to: BlackBerry Device Software.................................................................................................................................................................. 288Troubleshooting: BlackBerry Device Software................................................................................................................................................... 291Manage Connections.......................................................................................................................................................................................... 292Mobile network.................................................................................................................................................................................................. 292Wi-Fi technology................................................................................................................................................................................................ 300Manage Connections.......................................................................................................................................................................................... 312Mobile network.................................................................................................................................................................................................. 312WLAN technology............................................................................................................................................................................................... 319Bluetooth technology......................................................................................................................................................................................... 330Getting started: Bluetooth technology.............................................................................................................................................................. 330How to: Bluetooth technology........................................................................................................................................................................... 331Troubleshooting: Bluetooth technology............................................................................................................................................................ 338Power and battery.............................................................................................................................................................................................. 340Getting started: Power and battery................................................................................................................................................................... 340How to: Power and battery................................................................................................................................................................................ 340Memory and media cards................................................................................................................................................................................... 343How to: Memory and media cards..................................................................................................................................................................... 343Tips: Memory and media cards.......................................................................................................................................................................... 345Troubleshooting: Memory and media cards...................................................................................................................................................... 346Search................................................................................................................................................................................................................. 347How to: Search................................................................................................................................................................................................... 347Tips: Search........................................................................................................................................................................................................ 350Troubleshooting: Search.................................................................................................................................................................................... 350
SIM card.............................................................................................................................................................................................................. 352Getting started: SIM card................................................................................................................................................................................... 352How to: SIM card................................................................................................................................................................................................ 352Security............................................................................................................................................................................................................... 355Getting started: Security.................................................................................................................................................................................... 355How to: Security................................................................................................................................................................................................. 357Tips: Security...................................................................................................................................................................................................... 386Troubleshooting: Security.................................................................................................................................................................................. 387Service books and diagnostic reports................................................................................................................................................................. 389Accept, delete, or restore a service book........................................................................................................................................................... 389Run a diagnostic report...................................................................................................................................................................................... 389View, submit, or delete a diagnostic report....................................................................................................................................................... 389Set a default recipient for diagnostic reports..................................................................................................................................................... 390I cannot run or submit a diagnostic report......................................................................................................................................................... 390View the version number of the BlackBerry Device Software on your device................................................................................................... 390Synchronization.................................................................................................................................................................................................. 391How to: Synchronization.................................................................................................................................................................................... 391Troubleshooting: Synchronization..................................................................................................................................................................... 393Accessibility options........................................................................................................................................................................................... 395Getting started: Accessibility.............................................................................................................................................................................. 395How to: Accessibility.......................................................................................................................................................................................... 395Calculator........................................................................................................................................................................................................... 400Use the calculator............................................................................................................................................................................................... 400Convert a measurement..................................................................................................................................................................................... 400Glossary.............................................................................................................................................................................................................. 401Legal notice........................................................................................................................................................................................................ 406Glossary.............................................................................................................................................................................................................. 411Legal notice........................................................................................................................................................................................................ 416Bluetooth conref fix............................................................................................................................................................................................ 420
Quick HelpGetting started: Your smartphoneFind out about apps and indicators, and what the keys do on your BlackBerry® smartphone.Visit the Setup applicationThe Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.2. Click a section to change options or to complete a short series of prompts that help you set the options.Important keysFront keysKey Name ActionsTrackpad • Slide your finger to move around the screen.• Press (click) to select an item.• Press and hold to open a pop-up menu.Menu • Open a menu.• Select a highlighted menu item.• Press and hold to switch applications quickly.Escape • Return to the previous screen.• Close the menu.Send • Make a call.• Answer a call.End/Power • End a call.• Return to the Home screen.• Press and hold to turn on or turn off your BlackBerry® device.Top keysHelp Quick Help6
Key Name ActionsLock Lock or unlock the screen.Lock Lock your device or keyboard.Power/Lock • Lock or unlock the screen.• Press and hold to turn on or turn off your device.Mute • Mute a call.• Mute the volume.Side keysKey Name ActionsVolume/Mute • Press the top and bottom keys to change the volume.• Press and hold the top or bottom key to play the next or previous media file.• Before you take a picture or record a video, press the top or bottom key to zoom in or out.• Press the middle key to mute a call or mute the volume.Convenience key • Take a picture.• You can also customize this key.Left Convenience key • Open the Voice Dialing application.• You can also customize this key.Right Convenience key • Open the camera.• Autofocus• Take a picture.• You can also customize this key.KeyboardKey Name ActionsShift Capitalize letters.Alt Type the alternate character on a key.Symbol Open the symbol list.Backspace/Delete Delete the previous character or a selected item.Help Quick Help7
Key Name ActionsEnter Select an item.Speakerphone Turn on or turn off the speakerphone during a call.IconsApplication iconsYou can access your applications by clicking the icons on the Home screen and in folders on the Home screen. The initial view of the Home screen displays icons for only some of the available applications. To view more application icons on the Home screen, click All.Depending on your BlackBerry® device model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront.To see a full icon and indicator guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.SetupSetup Enterprise ActivationActivate a work email account using the BlackBerry® Enterprise Server.OptionsPower and lockPassword Lock Power OffMessagesMessages Saved MessagesAdded email address Added work email addressText MessagesInstant messagingHelp Quick Help8
Instant Messaging folderSome applications might appear in this folder including applications that you download.BlackBerry® MessengerWindows Live™ Messenger for BlackBerry® smartphonesAOL® Instant Messenger™ Service for BlackBerry® smartphonesGoogle Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphonesApplicationsBrowser Manage ConnectionsMaps HelpPassword Keeper Voice DialingApplications folderSome applications might appear in this folder, including applications that you download.MediaMedia folder VideosPictures MusicRing Tones Voice NotesCamera Video CameraVoice Notes Recorder PodcastsPersonal organizerContacts CalendarHelp Quick Help9
Tasks MemoPadClock CalculatorFilesDocuments To Go® FilesSocial networking and mobile purchasingBlackBerry App World™ Social FeedsFacebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphonesBlackBerry Device Software updateWireless update for BlackBerry® Device Software is availableWireless update for BlackBerry Device Software is being downloadedWireless update for BlackBerry Device Software is ready to be installedWireless update for BlackBerry Device Software is stoppedSounds and alertsNormal profile Phone Calls Only profileLoud profile Custom profileMedium profile Silent profileVibrate Only profile All Alerts Off profileGamesGames folderSome applications might appear in this folder, including applications that you download.BrickBreakerHelp Quick Help10
Word MoleHome screen iconsThese icons are status indicators that appear at the top of the Home screen.Depending on your BlackBerry® device model and wireless service provider, some of these icons might not appear.New itemTo clear this icon, open each item that has this indicator.Update is available in the BlackBerry App World™ storefrontSending data New item in the Social Feeds applicationReceiving data System is busyNew BlackBerry® Messenger itemTo clear this icon, open each chat that has this icon.New BlackBerry Messenger group itemRoaming Unopened message countAlarm is set Missed call countCalendar reminder count Bluetooth® technology is turned onWi-Fi® is turned onMessage inbox iconsThese icons indicate the type or status of each message in your inbox.Depending on your BlackBerry® device model and wireless service provider, some of these icons might not appear.Unopened message New BlackBerry Messenger itemTo clear this indicator, open each chat that has this indicator.Opened message BlackBerry Messenger chat is openHelp Quick Help11
Draft message New BlackBerry Messenger group itemFiled message New RSS itemMessage with an attachment Message is being sentMessage is high priority Message has not been sentText message with an attachment Message has been sentText message Message has been deliveredMessage has been readBattery power level iconsThese icons appear at the top of the Home screen and at the top of the screen in some applications.Full battery Battery is chargingLow batteryTyping iconsThese icons appear in the upper-right corner of the screen when you type.CAP lock (capital letter lock) Multi-tap modeNUM lock (number lock) Current input languageAlt modeHelp Quick Help12
Phone iconsThese icons appear at the top of the Home screen and in the Phone application.Missed call Received callPlaced call Voice mail messageCalendar iconsThese icons appear at the bottom of the screen when you highlight a calendar entry.Event reminder Recurring appointmentMeeting reminder Exception for recurring appointmentNotesCamera iconsThese icons appear at the bottom of the screen in the camera. You can click these icons.View pictures Geotagging is turned onGeotagging is turned off Take another pictureFlash is turned on Flash is turned offAutomatic flash mode Scene modeVideo cameraThese icons appear at the bottom of the screen in the video camera. You can click these icons.Start recording Pause recordingSend video Rename videoDelete videoHelp Quick Help13
Your Home screenUse a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related informationMy display changed, 269Add a shortcut to your Home screen or Favorites viewYou can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.Browse to a website, or highlight the item you want to create a shortcut for.•To add a shortcut on the Home screen, press the key > Add to Home Screen.•To add a shortcut to your Favorites view, press the key > Mark as Favorite.Show or hide a Home screen panel1. On the Home screen, press the key > Manage Panels.2. Select or clear the checkbox for each panel.3. Press the key > Save.Show, hide, or find an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:• To see all your application icons, on the navigation bar, click All.•To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.•To show all hidden application icons, press the key > Show All Icons.•To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the key.• To move the application icon to a different location on the Home screen, click Move. Click the new location.• To move the application icon into an application folder, click Move To Folder. Click an application folder.• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.Help Quick Help14
Switch themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.4. Click Activate.To delete a theme, click the theme. Click Delete.Related informationMy display changed, 269Set the number of icons that appear on the Home screen1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Home Screen Grid Layout field.4. Press the key > Save.Change what happens when you type on the Home screenDepending on your typing input language, you might not be able to use shortcut keys to open applications.1. On the Home screen, press the key > Options.• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.2. Press the key > Save.Add a message that appears when your device is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your device is locked.4. Press the key > Save.Feature availabilityThe following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.Help Quick Help15
Device model Features such as GPS, the camera and video camera, and network connection options are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.Wireless service plan You must purchase or change your wireless service plan through your wireless service provider.A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.For more information about your plan, contact your wireless service provider.BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy.Wireless service provider Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.Wireless network The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, Help Quick Help16
different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.Related informationBlackBerry Device Software, 288Find more information, 17Check what wireless networks your device connects to, 292Find more information•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu.•www.discoverblackberry.com: Find software, applications, and accessories for your device.•Your wireless service provider web site: Find information about your wireless network or wireless service plan.•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).How to: Top 10BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.Set up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.Note: In some cases, you might see the following options. If so, select one of the options.•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your device.•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.Related informationChange options for your personal email account, 80Help Quick Help17
Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related informationAdd a contact alert, 31Add or delete a custom profile, 200I can't change the number of times that my device rings, 66About downloading apps with BlackBerry App WorldWith BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device.If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC• AMRHelp Quick Help18
Type File format• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTransfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Open, close, or switch between tabsDo one of the following:•To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.Help Quick Help19
•To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.•To switch between tabs, in the browser, press the key > Tabs. Click a tab.•To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.Synchronize email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will synchronize, your email messages over the wireless network.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile check box.5. Press the key > Save.Copy contacts from your SIM card to your contact listDepending on your wireless service provider and wireless network, this feature might not be supported.1. In the contact list, press the key > SIM Phone Book.2. Press the key > Copy All To Contacts.Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® device does not copy the SIM card contact.Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Do one of the following:• To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.4. Press the key > Close.Related informationI can't connect to the mobile network, 299Data service unavailable, 300I can't connect to the mobile network, 318Data service unavailable, 300Help Quick Help20
Type text using the predictive input methodWhen you are typing text, perform any of the following actions:• To select the highlighted suggestion and start typing a new word, press the Enter key.• To select the highlighted suggestion and continue typing the same word, click the word.• To ignore the suggestions, keep typing.Tips: Top 10Save time and maximize your efficiency with these quick tips.Tips: Finding appsLook in a folder on your Home screen Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.Search for an app On the Home screen, start typing the app name.Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.Tips: Managing indicatorsIndicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.Help Quick Help21
Remove the unopened message indicator In the Messages app, do one or more of the following:• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.• Mark a message as opened. Highlight a message. Press the key > Mark Opened.• Mark all messages that are prior to a date as opened. Highlight a date field. Press the key > Mark Prior Opened.Identify an indicator • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.• For a complete list of BlackBerry® indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide.Tips: Updating your softwareUpdated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.For full instructions, click the links under Related information at the bottom.Check to see if there is updated BlackBerry Device Software that you can download over the networkDepending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer, visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software.Set your BlackBerry Desktop Software to check for updates automaticallyFor instructions, see the Help in BlackBerry Desktop Software.Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.Help Quick Help22
Related informationBlackBerry Device Software, 288Tips: Doing things quicklyFor full instructions, click the links under Related information at the bottom.Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.See all the apps and folders on the Home screen, or minimize your view and view the wallpaperOn the navigation bar, click All.Switch to another app Press and hold the key. Click an app.Note: The other app might still be running in the background.Open an app with a convenience key Press a convenience key on the side of your device.Note: You can customize which app a convenience key opens.Use toolbars Toolbars are available in most applications, and appear at the bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and open or delete the selected message. To see a description for a toolbar icon, touch and hold the icon.Use pop-up menus Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.Switch to the Favorites, Media, Downloads, and Frequent viewsOn the Home screen, highlight All on the navigation bar and slide your finger right or left.Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite.Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options.Related informationKeep an application running in the background and switch to another application, 283Assign an application to a Convenience key, 260Change what happens when you type on the Home screen, 15Help Quick Help23
Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.Set your BlackBerry® device to turn on and turn off automatically.You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.Set backlighting to remain on for a shorter period of time, and lower its brightnessOn the Home screen or in a folder, click the Options icon. Click Display > Screen Display.Turn off network connections you aren't using On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the check box.Close apps when you are finished with them.When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.In an app, press the key > Close.Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring toneOn the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text.If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.Keep your battery connections clean.Keeping the battery clean extends the life of your battery.Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.Related informationSet your device to turn on and turn off automatically, 340Set options for backlighting, 264Turn on or turn off a network connection, 292Delete the original text from a reply message, 73Change your ring tone, notifiers, or reminders, 18Help Quick Help24
Tips: Freeing and conserving storage spaceTry to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.For full instructions, click the links under Related information at the bottom.Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click Device > Storage.Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Reduce the amount of time that your device stores email messages and calendar entriesOn the Home screen, click the Messages icon or Calendar icon. Press the key > Options.Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences.Receive only the first section of long email messages, and choose whether to download moreOn the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported.Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key > Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Related informationMove, rename, or delete a file, 131Set how long your device stores messages, 86Change how long your device stores calendar entries, 226Stop storing messages sent from your computer on your device, 86Stop storing messages sent from your device on your computer, 86Receive only the first section of long email messages, 79Change the size of pictures that you take, 167View the amount of available storage space on your device, 344The application memory on my device is low, 346Help Quick Help25
Tips: Keeping your information safeYou can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.For full instructions, click the links under Related information at the bottom.Set a password On the Home screen or in a folder, click the Options icon. Click Security > Password.Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click Security > Encryption.Back up your device data Use the backup tool in the BlackBerry® Desktop Software to back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Related informationSet a device password, 355Turn on encryption, 196Phone shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Change your ring tone From the Home screen, press the key. Press the key > Phone Ring Tones.Send an incoming call to voice mail when your BlackBerry® device is inserted in a holsterPress and hold the Volume Down key on the right side of your device.Set up speed dial for a contact From the Home screen, press the key. Press and hold the key that you would like to assign speed dial to.Insert a plus sign (+) when typing a phone number Press and hold 0.Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number.Help Quick Help26
Typing shortcuts for the touch screen keyboardDepending on the typing input language that you are using, some shortcuts might not be available.Show the keyboard Click a text field or click the Show Keyboard icon at the bottom of the screen.Hide the keyboard Touch the top of the keyboard and slide your finger quickly down the screen.Insert a period Press the Space key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the Space key.Capitalize a letter Click the Shift key. Click the letter key.Turn on CAP lock Press and hold the Shift key until the lock indicator appears on the key. To turn off CAP lock, press the Shift key again.Type a symbol Press the Symbol key. Press the letter key.Type an accented character Press and hold the letter key. Press the accented character that appears on the screen.Type a number in a text field Press the 123 key. Press the number key.Type a number in a number field Press a number key. You do not need to press the 123 key.Turn on NUM lock Press and hold the 123 key until the lock indicator appears on the key. To turn off NUM lock, press the 123 key again.Move the cursor to edit text Click the text. Your BlackBerry® device displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.Change the typing input language When you are using your device in landscape view or in portrait view with the full keyboard, click the globe icon. Click an input language.Media shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.Resume playing an audio or video file Press the Mute key again.Help Quick Help27
Play the next song Press and hold the Volume Up key on the right side of your smartphone.Play the previous song Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.PicturesZoom in Press IZoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in before you take a picture or record a video Press the Volume Up key.Zoom out before you take a picture or record a video Press the Volume Down key.Take a picture Press the Convenience key on the right side of your smartphone.Media shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.Resume playing an audio or video file Press the Mute key again.Play the next song Press and hold the Volume Up key on the right side of your smartphone.Help Quick Help28
Play the previous song Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videosPress the Volume Up key until the audio boost feature turns on.CameraZoom in to a subject before taking a picture Press the Volume Up key.Zoom out from a subject before taking a picture Press the Volume Down key.Take a picture Press the Convenience key on the right side of your smartphone.Personalization: Top 10Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.Use a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related informationMy display changed, 269Add a shortcut to your Home screen or Favorites viewYou can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.1. Browse to a website, or highlight the item that you want to create a shortcut for.2. Press the key > Add to Home Screen.• To change the name of the shortcut, type a new name.• To change the location where the shortcut appears, change the Location field.• To add the shortcut to your Favorites view, select the Mark as Favorite checkbox.3. Click Add.Add or change your signatureDepending on your wireless service plan, this feature might not be supported.Help Quick Help29
1. On the Home screen, click the Messages icon.2. Press the key > Options.• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.• For a personal email account, click Email Account Management. Click an email account. Click Edit.3. Type a signature.4. Press the key > Save.Your signature is added to your email after you send it.Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related informationAdd a contact alert, 31Add or delete a custom profile, 200I can't change the number of times that my device rings, 66Set up speed dial for a contact1. From the Home screen, press the Send key.2. Press the key > View > Speed Dial List.3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact.To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact.Help Quick Help30
Show, hide, or find an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:• To see all your application icons, on the navigation bar, click All.•To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.•To show all hidden application icons, press the key > Show All Icons.•To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.Add, change, or delete a folder on the Home screenOn the Home screen, do one of the following:•To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add.•To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save.•To delete a folder, highlight a folder. Press the key > Delete.Add a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save.To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Add a contact picture for caller ID1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.Help Quick Help31
4. Press the key > Add Picture.5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Press the key > Crop & Save.8. Press the key > Save.Related informationMy contact pictures keep changing, 238Change the voice mail access number and passwordIf a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.1. From the Home screen, press the Send key.2. Press the key > Options > Voice Mail.3. Type a voice mail access number and a password.4. Press the key > Save.Troubleshooting: Top 10Save time and maximize your efficiency with these quick tips.I can't make or receive callsTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.• If you're not receiving calls, verify that call blocking and call forwarding are turned off.• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.Related informationHelp Quick Help32
Fixed dialing and smart dialing, 52Call waiting, call forwarding, and call blocking, 50Switch the active phone number, 56I'm not receiving messagesTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.• Reset your device. Connect to the network and try again.• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.• Verify that your device is not blocking messages. For more information, contact your administrator.Related informationChange, prioritize, or delete an email filter, 75Forward messages from a specific email folder to your device, 85I can't send messagesTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.• If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.• Generate an encryption key.• Verify that data service is turned on.Help Quick Help33
• Resend the message.Related informationTurn on or turn off a network connection, 292Change or delete a contact, 231Generate an encryption key, 362Turn on or turn off data service or set roaming options, 20Wireless coverage indicators, 293Turn on or turn off a network connection, 292Turn on or turn off data service or set roaming options, 20Options for email filters, 74Wireless coverage indicators, 293Resend a message, 71My device isn't ringing or vibrating when I receive a call or messageTry the following actions:• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.The screen turns offWhen you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device.Related informationSet options for backlighting, 264Email messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless email reconciliation is turned on.•Reconcile email messages manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.Organizer data isn't synchronizing over the wireless networkTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.Help Quick Help34
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.I can't open a new tabYou might not have enough available memory on your BlackBerry® device. Try completing the following actions:• Close a tab that you don't need.• Close other applications that don't need to be open.Related informationClose an application so that it is not running in the background, 284Close an application so that it is not running in the background, 284Open, close, or switch between tabs, 205I cannot pair with a Bluetooth enabled deviceTry the following actions:• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Highlight a Bluetooth enabled device. Press the key > Device Properties. Clear the Encryption check box. Press the key > Save.The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 139Help Quick Help35
Tips and shortcutsTips: Doing things quicklyFor full instructions, click the links under Related information at the bottom.Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.See all the apps and folders on the Home screen, or minimize your view and view the wallpaperOn the navigation bar, click All.Switch to another app Press and hold the key. Click an app.Note: The other app might still be running in the background.Open an app with a convenience key Press a convenience key on the side of your device.Note: You can customize which app a convenience key opens.Use toolbars Toolbars are available in most applications, and appear at the bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and open or delete the selected message. To see a description for a toolbar icon, touch and hold the icon.Use pop-up menus Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.Switch to the Favorites, Media, Downloads, and Frequent viewsOn the Home screen, highlight All on the navigation bar and slide your finger right or left.Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite.Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options.Related informationKeep an application running in the background and switch to another application, 283Help Tips and shortcuts36
Assign an application to a Convenience key, 260Change what happens when you type on the Home screen, 15Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.Set your BlackBerry® device to turn on and turn off automatically.You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.Set backlighting to remain on for a shorter period of time, and lower its brightnessOn the Home screen or in a folder, click the Options icon. Click Display > Screen Display.Turn off network connections you aren't using On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the check box.Close apps when you are finished with them.When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.In an app, press the key > Close.Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring toneOn the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text.If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.Keep your battery connections clean.Keeping the battery clean extends the life of your battery.Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.Related informationSet your device to turn on and turn off automatically, 340Set options for backlighting, 264Help Tips and shortcuts37
Turn on or turn off a network connection, 292Delete the original text from a reply message, 73Change your ring tone, notifiers, or reminders, 18Tips: Finding appsLook in a folder on your Home screen Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.Search for an app On the Home screen, start typing the application name.Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.Tips: Freeing and conserving storage spaceTry to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.For full instructions, click the links under Related information at the bottom.Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click Device > Storage.Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Reduce the amount of time that your device stores email messages and calendar entriesOn the Home screen, click the Messages icon or Calendar icon. Press the key > Options.Help Tips and shortcuts38
Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences.Receive only the first section of long email messages, and choose whether to download moreOn the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported.Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key > Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Related informationMove, rename, or delete a file, 131Set how long your device stores messages, 86Change how long your device stores calendar entries, 226Stop storing messages sent from your computer on your device, 86Stop storing messages sent from your device on your computer, 86Receive only the first section of long email messages, 79Change the size of pictures that you take, 167View the amount of available storage space on your device, 344The application memory on my device is low, 346Tips: Updating your softwareUpdated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.For full instructions, click the links under Related information at the bottom.Check to see if there is updated BlackBerry Device Software that you can download over the networkDepending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer, visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software.Help Tips and shortcuts39
Set your BlackBerry Desktop Software to check for updates automaticallyFor instructions, see the Help in BlackBerry Desktop Software.Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.Related informationBlackBerry Device Software, 288Tips: Keeping your information safeYou can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.For full instructions, click the links under Related information at the bottom.Set a password On the Home screen or in a folder, click the Options icon. Click Security > Password.Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click Security > Encryption.Back up your device data Use the backup tool in the BlackBerry® Desktop Software to back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Related informationSet a device password, 355Turn on encryption, 196Tips: Managing indicatorsIndicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.Help Tips and shortcuts40
Remove the unopened message indicator In the Messages app, do one or more of the following:• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.• Mark a message as opened. Highlight a message. Press the key > Mark Opened.• Mark all messages that are prior to a date as opened. Highlight a date field. Press the key > Mark Prior Opened.Identify an indicator • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.• For a complete list of BlackBerry® indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide.Phone shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Change your ring tone From the Home screen, press the key. Press the key > Phone Ring Tones.Send an incoming call to voice mail when your BlackBerry® device is inserted in a holsterPress and hold the Volume Down key on the right side of your device.Set up speed dial for a contact From the Home screen, press the key. Press and hold the key that you would like to assign speed dial to.Insert a plus sign (+) when typing a phone number Press and hold 0.Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number.Help Tips and shortcuts41
Message shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FFile an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.Move to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CMark a message as read or unread Press the Alt key and U.Add a flag to a message Press WView all flagged messages Press the Alt key and F.View received messages and received call logs Press the Alt key and I.View draft and sent messages Press the Alt key and O.View voice mail messages Press the Alt key and V.View text messages Press the Alt key and S.View call logs Press the Alt key and P.View all your messages Press the key.Move around your message inboxMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a message inbox Press THelp Tips and shortcuts42
Move to the bottom of a message inbox Press BMove to the next unread item Press UMove to the next related message Press JMove to the previous related message Press KTyping shortcuts for the touch screen keyboardDepending on the typing input language that you are using, some shortcuts might not be available.Show the keyboard Click a text field or click the Show Keyboard icon at the bottom of the screen.Hide the keyboard Touch the top of the keyboard and slide your finger quickly down the screen.Insert a period Press the Space key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the Space key.Capitalize a letter Click the Shift key. Click the letter key.Turn on CAP lock Press and hold the Shift key until the lock indicator appears on the key. To turn off CAP lock, press the Shift key again.Type a symbol Press the Symbol key. Press the letter key.Type an accented character Press and hold the letter key. Press the accented character that appears on the screen.Type a number in a text field Press the 123 key. Press the number key.Type a number in a number field Press a number key. You do not need to press the 123 key.Turn on NUM lock Press and hold the 123 key until the lock indicator appears on the key. To turn off NUM lock, press the 123 key again.Move the cursor to edit text Click the text. Your BlackBerry® device displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.Change the typing input language When you are using your device in landscape view or in portrait view with the full keyboard, click the globe icon. Click an input language.Help Tips and shortcuts43
Media shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.Resume playing an audio or video file Press the Mute key again.Play the next song Press and hold the Volume Up key on the right side of your smartphone.Play the previous song Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videosPress the Volume Up key until the audio boost feature turns on.CameraZoom in to a subject before taking a picture Press the Volume Up key.Zoom out from a subject before taking a picture Press the Volume Down key.Take a picture Press the Convenience key on the right side of your smartphone.Troubleshooting: ShortcutsI cannot use a shortcutDepending on the typing input language that you are using, some shortcuts might not be available.Try changing the typing input language.Related informationChange the language, 262Help Tips and shortcuts44
PhoneHow to: PhonePhone basicsFind your phone numberDo one of the following:•To view your active phone number, from the Home screen, press the key.Highlight the area at the top of the screen, above the tabs.• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the key.Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.Related informationAbout multiple phone numbers, 56My phone number appears as Unknown in the Phone application, 65Make a call1. Do one of the following:•If your BlackBerry® device is unlocked, press the key.•If your device is locked and you do not want to unlock it, press the key > Place Call.2. Type a phone number or contact name.3. Press the key.To end the call, press the key.Related informationAdd a pause or a wait to a phone number, 231Available voice commands, 397Turn on dialing from the Lock screen, 57I can't make or receive calls, 32Answer a callPress the key.To end a call, press the key.Help Phone45
Related informationChange your ring tone, notifiers, or reminders, 18I can't make or receive calls, 32Answer a second callDepending on your wireless service provider and wireless network, this feature might not be supported.During a call, press the key.• To answer the incoming call and place the current call on hold, click Answer - Hold Current.• To answer the incoming call and end the current call, click Answer - Drop Current.To return to the first call, press the key > Swap or Flash.Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related informationAdd a contact alert, 31Add or delete a custom profile, 200I can't change the number of times that my device rings, 66Mute a callDuring a call, press the Mute key on the right side of your device.To turn off mute, press the Mute key again.Place a call on holdIf your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.During a call, press the key > Hold.To resume a call, press the key > Resume.Help Phone46
Turn on the speakerphoneDuring a call, press the key > Activate Speakerphone.Do not hold your BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.To turn off the speakerphone, press the key > Activate Handset.Dial an extension1. When typing a phone number, press the key > Add Pause.2. Type the extension number.Dial using numbers or lettersWhen you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.• To type a number, press a number key.• To type a letter, press a letter key.Switch applications during a callDuring a call, press the key > Switch Application.Note: If you switch to a different application and you want to end the call, press the key.About using a headsetYou can purchase an optional headset to use with your BlackBerry® device.If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.For more information about using the headset, see the documentation that came with your headset.Help Phone47
Emergency callsAbout emergency calls and Emergency Callback ModeIf you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages.If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.Related informationAbout GPS technology, 270Make an emergency callDo one of the following:•If your screen or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency number. Press the key.•If your device is locked, press the key > Emergency. Press the key.•If your screen is locked, press the key on the top of your device. Press the key. Type the emergency number. Press the key.VolumeAdjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Help Phone48
Related informationMute a call, 46Amplify the volume using the audio boost feature, 138Improve sound quality for media files, 138Change the default volume for callsYou can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.3. Change the Default Call Volume field.4. Press the key > Save.Improve sound quality during a callYou cannot change sound quality when you are using a Bluetooth® enabled headset.1. During a call, press the key > Enhance Call Audio.2. Select a Boost Bass or Boost Treble option.Improve sound quality for all callsYou cannot change sound quality when you are using a Bluetooth® enabled headset.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.3. Change the Phone Call Audio field or Headset Call Audio field.4. Press the key > Save.Speed dialSet up speed dial for a contact1. From the Home screen, press the Send key.2. Press the key > View > Speed Dial List.3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact.To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact.Change the contact that is assigned to a speed dial key1. From the Home screen, press the key.2. Press the key > View > Speed Dial List.3. Highlight a contact or phone number.Help Phone49
4. Press the key.• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.• To delete the contact from the Speed Dial Numbers list, click Delete.Call waiting, call forwarding, and call blockingTurn on call waitingTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the key.2. Press the key > Options > Call Waiting.3. Select the Enabled check box.4. Press the key > Save.To turn off call waiting, clear the Enabled check box.About call forwardingDepending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.For more information, contact your wireless service provider.Forward callsTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the key.2. Press the key > Options > Call Forwarding.• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number.• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.3. Press the key > Save.Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.To stop forwarding calls, change the Forward Calls field to Never.Help Phone50
Add, change, or delete a call forwarding numberTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the Send key.2. Press the key > Options > Call Forwarding.3. Press the key.•To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.•To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard.• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.4. Press the key > Close.About call blockingThe blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.Block callsTo perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.1. From the Home screen, press the key.2. Press the key > Options > Call Barring.3. Highlight a call blocking option.4. Press the key > Enable.5. Type your call blocking password.To stop blocking calls, highlight a call blocking option. Press the key > Disable.Change the call blocking password1. From the Home screen, press the key.2. Press the key > Options > Call Barring.3. Press the key > Change Password.Help Phone51
Fixed dialing and smart dialingDepending on your wireless service provider and wireless network, this feature might not be supported.About fixed dialingIf you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.Turn on fixed dialingTo perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.1. From the Home screen, press the key.2. Press the key > Options > FDN Phone List.3. Press the key > Enable FDN Mode.4. Type your PIN2 code.5. Press the key on the keyboard.To turn off fixed dialing, press the key > Disable FDN Mode.Related informationI can't make or receive calls, 32Add, change, or delete a contact in your fixed dialing listTo perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.1. From the Home screen, press the Send key.2. Press the key > Options > FDN Phone List.•To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.•To change a contact, press the key > Edit. Change the contact information.•To delete a contact, highlight a contact. Press the key > Delete.3. Press the key > Save.Help Phone52
About smart dialingWith the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you do not have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-dialing feature.In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.Related informationI can't make or receive calls, 32Set the default country code and area code1. From the Home screen, press the key.2. Press the key > Options > Smart Dialing.3. Set the Country Code and Area Code fields.4. If necessary, set the Local Country Code field and International Dialing Digits field.5. In the National Number Length field, set the default length for phone numbers in your country.6. Press the key > Save.Note: When you determine the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.Set options for dialing extensions1. From the Home screen, press the key.2. Press the key > Options > Smart Dialing.3. In the Number field, type the main phone number for an organization.4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.5. In the Extension Length field, set the default length for extensions.6. Press the key > Save.Conference callsAbout conference callsYou can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with Help Phone53
a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.Related informationConference call meetings, 223Make a conference callDepending on your wireless service provider or your wireless service plan, this feature might not be supported.If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.1. During a call, press the key > Add Participant.2. Type a phone number or highlight a contact.3. Press the key.4. During the new call, press the key to join your first contact to the conference call.5. To join another contact to the call, repeat steps 1 to 4.Related informationPlace a call on hold, 46Create a phone number link for a conference call1. Type a phone number for the conference call bridge.2. Type X and the access code.Speak privately with a contact during a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.1. During a conference call, press the key > Split Call.2. Click a contact.To return to the conference call, press the key > Join Conference.Disconnect a contact from a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.1. During a conference call, press the key > Drop Call.2. Click a contact.Help Phone54
Leave a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.During a conference call, press the key > Transfer or Flash.Call logsAbout call logsCall logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen.You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.Send a call log1. From the Home screen, press the key.2. Click the Call Log icon.3. Highlight a call log.4. Press the key > View > History.5. Highlight a call log6. Press the key > Forward.Delete call logs1. From the Home screen, press the key.2. Click the Call Log icon.3. Do one of the following:• To delete a single call log, highlight a call log.• To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select additional call logs.4. Press the key > Delete.Help Phone55
Add, change, or delete call log notes1. From the Home screen, press the key.2. Click the Call Log icon.3. Highlight a call log.4. Press the key > View > History.5. Click a call log.6. Press the key.• To add notes, click Add Notes. Type call notes.• To change notes, click Edit Notes. Change the call notes.•To delete notes, click Edit Notes. Press the key > Clear Field.7. Press the key > Save.View or hide call logs in the Messages applicationYou can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.• To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.3. Press the key > Save.Multiple phone numbersSwitch the active phone number1. From the Home screen, press the key.2. Click the area at the top of the screen, above the tabs.3. Click the phone number that you want to set as the active phone number.Related informationMy phone number appears as Unknown in the Phone application, 65I can't make or receive calls, 32About multiple phone numbersWhen you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:• Your device uses a SIM card and your SIM card supports more than one phone number.• Your wireless service provider has set up your device to support more than one phone number.Help Phone56
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers.If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.Phone optionsTurn on dialing from the Lock screen1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Allow Outgoing Calls While Locked check box.4. Press the key > Save.Sort phone numbers or contacts on the Phone screen1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.• To sort contacts alphabetically by contact name, change the Phone List View field to Name.• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.3. Press the key > Save.Hide or display your phone number when you make callsYour wireless network can override the option that you choose.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To hide your phone number when you make calls, change the Restrict My Identity field to Always.• To display your phone number when you make calls, change the Restrict My Identity field to Never.Help Phone57
• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.3. Press the key > Save.Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.Change how you answer or end calls with the holster1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer Calls field to Out of Holster.• To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls field to Never.• To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.• To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.3. Press the key > Save.Change how you answer calls with a headsetIf your BlackBerry® device is paired with a Bluetooth® enabled headset or you have a headset plugged into your device, you can set your device to answer calls automatically after 5 sec¾onds.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only).• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.3. Press the key > Save.Reset a call timerA call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.1. From the Home screen, press the key.2. Press the key > Status > Last Call or Total Calls > Clear Timer.Help Phone58
3. Press the key > Save.About hearing aid modeIn hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.Turn on hearing aid mode1. From the Home screen, press the key.2. Press the key > Options > Hearing Aid Mode.3. Change the Mode Enabled field to Telecoil.4. Press the key > Save.The H-T telecoil indicator appears at the top of the Home screen.Related informationAbout hearing aid mode, 59About TTY supportWhen you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.Turn on TTY support1. From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY field to On.4. Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.To turn off TTY support, change the TTY field to Off.Related informationPhone options, 57About TTY support, 59Voice mailHelp Phone59
About your voice mail greeting and voice mail passwordDepending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.Check your voice mailDepending on your theme, you might be able to check your voice mail from the Home screen.1. From the Home screen, press the key.2. Press the key > Call Voice Mail.Related informationI can't check my voice mail, 66Change the voice mail access number and passwordIf a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.1. From the Home screen, press the Send key.2. Press the key > Options > Voice Mail.3. Type a voice mail access number and a password.4. Press the key > Save.Related informationI can't check my voice mail, 66Change how many times your device rings before the call goes to voice mailTo change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.1. Call your wireless service provider's voice mail system.2. Listen to your options and follow the audible prompts.Related informationI can't change the number of times that my device rings, 66Help Phone60
Tips: PhonePhone shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Change your ring tone From the Home screen, press the key. Press the key > Phone Ring Tones.Send an incoming call to voice mail when your BlackBerry® device is inserted in a holsterPress and hold the Volume Down key on the right side of your device.Set up speed dial for a contact From the Home screen, press the key. Press and hold the key that you would like to assign speed dial to.Insert a plus sign (+) when typing a phone number Press and hold 0.Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number.Personalization: PhoneChange your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related informationHelp Phone61
Add a contact alert, 31Add or delete a custom profile, 200I can't change the number of times that my device rings, 66Change the default volume for callsYou can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.3. Change the Default Call Volume field.4. Press the key > Save.Change the voice mail access number and passwordIf a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.1. From the Home screen, press the Send key.2. Press the key > Options > Voice Mail.3. Type a voice mail access number and a password.4. Press the key > Save.Related informationI can't check my voice mail, 66Change how many times your device rings before the call goes to voice mailTo change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.1. Call your wireless service provider's voice mail system.2. Listen to your options and follow the audible prompts.Related informationI can't change the number of times that my device rings, 66Set up speed dial for a contact1. From the Home screen, press the Send key.Help Phone62
2. Press the key > View > Speed Dial List.3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact.To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact.Add, change, or delete a call forwarding numberTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the Send key.2. Press the key > Options > Call Forwarding.3. Press the key.•To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.•To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard.• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.4. Press the key > Close.Change the call blocking password1. From the Home screen, press the key.2. Press the key > Options > Call Barring.3. Press the key > Change Password.Add, change, or delete a contact in your fixed dialing listTo perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.1. From the Home screen, press the Send key.2. Press the key > Options > FDN Phone List.•To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.•To change a contact, press the key > Edit. Change the contact information.•To delete a contact, highlight a contact. Press the key > Delete.3. Press the key > Save.Change how you answer or end calls with the holster1. From the Home screen, press the key.Help Phone63
2. Press the key > Options > In-call Settings.• To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer Calls field to Out of Holster.• To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls field to Never.• To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.• To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.3. Press the key > Save.Change how you answer or end calls with the holster or the slider1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To answer calls automatically when you remove your BlackBerry® device from the holster or when you open the slider, change the Auto Answer Calls field to Out of Holster, Slide Open, or Both.• To stop answering calls automatically when you remove your device from the holster or when you open the slider, change the Auto Answer Calls field to Never.• To end calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Into Holster, Slide Close, or Both.• To stop ending calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Never.3. Press the key > Save.Troubleshooting: PhoneI can't make or receive callsTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.• If you're not receiving calls, verify that call blocking and call forwarding are turned off.• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.Help Phone64
Related informationFixed dialing and smart dialing, 52Call waiting, call forwarding, and call blocking, 50Switch the active phone number, 56My headset makes calls instead of my deviceIf your BlackBerry® device is connected to a Bluetooth® enabled headset, your device might automatically make calls on the Bluetooth enabled headset.Try the following actions:• Disconnect the Bluetooth enabled headset from your BlackBerry device.•During a call, press the key, click Activate Handset.My phone number appears as Unknown in the Phone applicationIf your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Highlight the phone number.4. Press the key > Edit SIM Phone Number.5. Type your phone number.6. Click OK.I can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.• Verify that your screen is unlocked.• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.Related informationBluetooth technology, 330Change the language for voice commands, 68Help Phone65
I can't block calls• Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider.• If the BlackBerry® MVS Client is installed on your BlackBerry device, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide.Some features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15I can't check my voice mailTry the following actions:• If you have more than one phone number associated with your BlackBerry® device and you're trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.Related informationSwitch the active phone number, 56I can't change the number of times that my device ringsDepending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.Help Phone66
Voice commandsHow to: Voice commandsPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Related informationI can't make calls using a voice command, 65Available voice commandsVoice command Description"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands."Call <contact name> <phone number type>"Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number."Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company."Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number."Check signal strength" Say this voice command to check your wireless coverage level."Check network" Say this voice command to check the wireless network that your device is connected to."Check battery" Say this voice command to check the battery power level."Repeat" Say this voice command to have the last voice prompt repeated to you."Cancel" Say this voice command to close the voice dialing application.Help Voice commands67
Change the language for voice commandsWhen you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.3. Change the Voice Dialing Language field.4. Press the key > Save.Related informationMy device doesn't recognize names or numbers in voice commands, 69Turn off choice lists for voice commandsIf your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. Set the Choice Lists field to Always Off.4. Press the key > Save.Change the options for voice promptsAfter you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.• To turn off voice prompts, change the Audio Prompts field to No Prompts.• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts.3. Press the key > Save.Improve voice recognitionYou can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. In the Voice Adaptation section, click Start.4. Complete the instructions on the screen.Help Voice commands68
Troubleshooting: Voice commandsI can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.• Verify that your screen is unlocked.• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.Related informationBluetooth technology, 330Change the language for voice commands, 68My device doesn't recognize names or numbers in voice commandsTry the following actions:• Say the first name and the last name of your contact.• Improve voice recognition of numbers.Related informationImprove voice recognition, 68Help Voice commands69
MessagesEmailGetting started: EmailSet up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.Note: In some cases, you might see the following options. If so, select one of the options.•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your device.•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.Related informationChange options for your personal email account, 80Synchronize email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will synchronize, your email messages over the wireless network.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile check box.5. Press the key > Save.Help Messages70
How to: EmailComposing and sending emailSend an email1. On the Home screen, click the Messages icon.2. Press the key > Compose Email.3. In the To field, type an email address or a contact name.4. Type a message.5. Press the key > Send.Related informationSearch for a contact in your organization's address book, 229Personal distribution lists, 235I can't send messages, 33Attach a file to an email, 72Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.•To change the message, click Edit. Change the message. Press the key > Send.•To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send.• To resend the message without changing it, click Resend.Related informationI can't send messages, 33Reply to or forward an email or PIN messageIn a message, press the key.• To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Related informationI can't send messages, 33Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:Help Messages71
• To accept the suggested spelling, click a word in the list that appears.•To ignore the suggested spelling, press the key.•To ignore all instances of the suggested spelling, press the key > Ignore All.•To add the word to the custom dictionary, press the key > Add To Dictionary.•To stop checking spelling, press the key > Cancel Spell Check.Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Attach a file to an emailTo attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.When you are composing an email, press the key > Attach > File.• To attach a file that is saved on your BlackBerry device or media card, find and click the file.•To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 105Change the email address that you use to send messages or meeting invitations1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.4. Press the key > Save.Delete the disclaimer from an emailIf your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it.When you are composing an email, press the key > Remove Disclaimer.To add the disclaimer again, press the key > Add Disclaimer.Help Messages72
Delete the original text from a reply messageWhen you are replying to a message, press the key > Delete Original Text.Set the importance level for an email or PIN message that you send1. When you are composing an email or PIN message, press the key > Options.2. Change the Importance field.3. Press the key > Save.Blind carbon copy a contactYou can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the key > Add Bcc.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Email filtersAbout email filtersYou can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer.Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.Create an email filterTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Press the key > New.4. Type a name for the email filter.Help Messages73
5. Set the email filter options.6. Press the key > Save.Create an email filter based on a contact or subject1. On the Home screen, click the Messages icon.2. Highlight an email.3. Press the key > Filter by > Sender or Subject.4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save.Options for email filtersOption DescriptionFrom Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.Sent to Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.Subject Specify the text that the email filter should search for in the Subject field of your email.Message Specify the text that the email filter should search for in the body of your email.Sent directly to me Set whether the email filter applies to email that includes your email address in the To field.Cc to me Set whether the email filter applies to email that includes your email address in the CC field.Help Messages74
Option DescriptionBcc to me Set whether the email filter applies to email that includes your email address in the BCC field.Importance Set the importance level of email that the email filter applies to.Sensitivity Set the sensitivity level of email that the email filter applies to.Action Set whether email that the email filter applies to is forwarded to your BlackBerry® device. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.Turn on an email filter1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Select the check box beside an email filter.4. Press the key > Save.Change, prioritize, or delete an email filter1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Highlight an email filter.4. Press the key.•To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.• To prioritize an email filter, click Move. Click the new location.• To delete an email filter, click Delete.Synchronizing emailAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.Help Messages75
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Synchronize email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will synchronize, your email messages over the wireless network.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile check box.5. Press the key > Save.Delete email on your device and in your email application on your computerYou can set the Delete On option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related informationDelete a message, 82Empty the deleted items folder on your computer from your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items.Help Messages76
About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Manage email reconciliation conflictsYou can set the On Conflicts option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save.Stop forwarding email to your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Send Email to Handheld check box.5. Press the key > Save.To forward email to your BlackBerry device again, select the Send Email to Handheld check box.Help Messages77
Viewing and replying to emailAbout email account iconsDepending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about associating your device with more than one email account, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.Depending on your theme, a separate icon might appear for text messages.Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next or Find Next on Page.Preview more of grouped email messagesTo display more lines of each email in a group, you must have set your BlackBerry® device to group email messages by subject.1. On the Home screen, click the Messages icon.2. Click Options > Message Display and Actions.3. Change the Preview Length field.4. Press the key > Save.View an address instead of a display nameIn a message, press the key > Show Address.To view the display name again, press the key > Show Name.View email in plain text format1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Enable HTML Email check box.5. Press the key > Save.Help Messages78
View saved messages1. On the Home screen, click the Messages icon.2. Press the key > View Saved Messages.Email optionsAdd or change your signatureDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Messages icon.2. Press the key > Options.• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.• For a personal email account, click Email Account Management. Click an email account. Click Edit.3. Type a signature.4. Press the key > Save.Your signature is added to your email after you send it.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Receive only the first section of long email messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Auto More check box.4. Press the key > Save.To download more of an email, press the key > More or More All.View or hide call logs in the Messages applicationYou can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.1. From the Home screen, press the key.Help Messages79
2. Press the key > Options > Call Logs and Lists.• To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.3. Press the key > Save.Set an out-of-office replyTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Use Out Of Office Reply check box.5. In the field that appears, type a reply.6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.7. Press the key > Save.To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.Change options for your personal email accountDepending on your wireless service provider, you might not be able to change some options for your personal email account.You can change options for each personal email account that you added to your BlackBerry® device. You can create email filters, synchronize your contacts, change your signature or display name, and more.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Account Management.3. Click the email account that you want to change options for.For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.Turn on or turn off read receiptsDepending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.5. Press the key > Save.Help Messages80
Stop loading pictures in HTML email messagesBy default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Download Images Automatically check box.5. Press the key > Save.To view pictures in an HTML email message, press the key > Get Images.Turn off the prompt that appears before downloading external pictures in HTML email messagesSome HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you before downloading external pictures.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Confirm External Image Download check box.5. Press the key > Save.Open a new message automatically when you remove your device from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Stop displaying recent contacts in email address fieldsBy default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Show Recent Contacts When Composing Email check box.4. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.Help Messages81
3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Opened check box.4. Press the key > Save.Organizing your email inboxMark a message as opened or unopenedOn the Home screen, click the Messages icon.•To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or Mark Unopened.•To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark Prior Opened.Save a messageSaved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of time.On the Home screen, click the Messages icon.•To save an email or PIN message, highlight an email or PIN message. Press the key > Save.•To save a text message, open a conversation and highlight a text message. Press the key > Save Message.Related informationView saved messages, 79Delete a messageOn the Home screen, click the Messages icon.•To delete a message, highlight the message. Press the key > Delete.•To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well.• To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages. Press the key > Delete Messages.•To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.Help Messages82
About flagsDepending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email.If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your device.If wireless email reconciliation is turned off, you can still manage flags for email messages on your device.Add, change, or remove a flagIf you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.When you are composing or viewing an email, press the key.•To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.•To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.• To remove a flag, click Clear Flag.Change how you group email messages1. On the Home screen, click the Messages icon.2. Press the key > Display Style > Group by Subject or Single Messages.Hide sent messages from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Sent Messages check box.4. Press the key > Save.Hide messages from the Messages applicationYou can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default.1. On the Home screen, click the Messages icon.2. Press the key > Options > Inbox Management.• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts.• To hide text messages, in the Other Message Types section, clear the Text Messages check box.Help Messages83
3. Press the key > Save.Change how a message inbox displays messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To change the order of the subject line and sender, change the Display Order field.• To change how messages are separated, change the Separators field.• To change how many messages can fit on the screen, change the Display Message Header On field.3. Press the key > Save.Use color to differentiate work messages from other messagesTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message Categorization.3. In the Message Outline Colors section, do any of the following:• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change the Enterprise Messages field.• To set an outline color for your other messages, change the Other Messages field.4. Press the key > Save.Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.Storing and filing emailAbout synchronization of email foldersYou can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® device.If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network.If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.Related informationSynchronize email over the wireless network, 20Help Messages84
File an emailTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Messages icon.2. Highlight an email.3. Press the key > File.4. Highlight a folder.5. Press the key > File.Related informationSynchronize email over the wireless network, 20I can't file email messages, 92Add, move, rename, or delete an email folderTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Highlight a folder.4. Press the key.• To add a folder, click Add Folder.• To move a folder, click Move Folder. Click the new location.• To rename a folder, click Rename Folder.• To delete a folder, click Delete Folder.Forward messages from a specific email folder to your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection.5. Select the check box beside an email folder.6. Press the key > Save.Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry device.Related informationHelp Messages85
Stop storing messages sent from your computer on your device, 86Hide filed email from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Filed Messages check box.4. Press the key > Save.View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.Set how long your device stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Related informationSome messages no longer appear on my device, 92Stop storing messages sent from your computer on your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection.5. Clear the check box beside the Sent Items folder.6. Press the key > Save.Stop storing messages sent from your device on your computerTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Save Copy In Sent Folder check box.Help Messages86
5. Press the key > Save.Google MailAbout Google Mail on your deviceDepending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® device. Similar to the Google Mail web application that you can access using a browser on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to highlight what's important.For more information about Google Mail, visit www.googlemail.com.Add or remove a star for a Google Mail message or conversationYou can mark an important Google Mail™ message or conversation with a star.1. On the Home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key.• To add a star, click Add Star.• To remove a star, click Remove Star.Apply or remove a label for a Google Mail message or conversationYou can apply a label or multiple labels to a Google Mail™ message or conversation to help organize your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.1. On the Home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Labels.4. Do one of the following:• To apply a label, select the check box beside the label.• To remove a label, clear the check box beside the label.5. Press the key > Save.View Google Mail messages with a specific label1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a label.Create or delete a Google Mail label1. On the Home screen, click the Messages icon.Help Messages87
2. Press the key > Labels.• To create a new label, click New Label. Type a label name. Click Save.•To delete a label, highlight a label. Press the key > Delete.Archive a Google Mail message or conversationIf you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation.1. On the Home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Archive > Yes.Note: Depending on how you've set your BlackBerry® device to store messages, archived messages might be automatically deleted from your device after a certain period of time.Move an archived Google Mail message or conversation to your message inbox1. On the Home screen, click the Messages icon.2. Click View Folder > Archive.3. Highlight a message or conversation.4. Press the key > Move to Inbox.Report spam messages sent to your Google Mail accountWhen you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® device. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.1. On the Home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Report Spam.4. If necessary, click Yes.Tips: EmailMessage shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FHelp Messages88
File an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.Move to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CMark a message as read or unread Press the Alt key and U.Add a flag to a message Press WView all flagged messages Press the Alt key and F.View received messages and received call logs Press the Alt key and I.View draft and sent messages Press the Alt key and O.View voice mail messages Press the Alt key and V.View text messages Press the Alt key and S.View call logs Press the Alt key and P.View all your messages Press the key.Move around your message inboxMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a message inbox Press TMove to the bottom of a message inbox Press BMove to the next unread item Press UMove to the next related message Press JMove to the previous related message Press KPersonalization: EmailChange how you group email messages1. On the Home screen, click the Messages icon.Help Messages89
2. Press the key > Display Style > Group by Subject or Single Messages.Use color to differentiate work messages from other messagesTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message Categorization.3. In the Message Outline Colors section, do any of the following:• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change the Enterprise Messages field.• To set an outline color for your other messages, change the Other Messages field.4. Press the key > Save.Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.Change how a message inbox displays messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To change the order of the subject line and sender, change the Display Order field.• To change how messages are separated, change the Separators field.• To change how many messages can fit on the screen, change the Display Message Header On field.3. Press the key > Save.Add or change your signatureDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Messages icon.2. Press the key > Options.• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.• For a personal email account, click Email Account Management. Click an email account. Click Edit.3. Type a signature.4. Press the key > Save.Your signature is added to your email after you send it.Help Messages90
Troubleshooting: EmailI can't send messagesTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.• If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.Related informationTurn on or turn off a network connection, 292Change or delete a contact, 231Generate an encryption key, 362Turn on or turn off data service or set roaming options, 20Wireless coverage indicators, 293Turn on or turn off a network connection, 292Turn on or turn off data service or set roaming options, 20Options for email filters, 74Wireless coverage indicators, 293Resend a message, 71I'm not receiving messagesTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.• Reset your device. Connect to the network and try again.• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.Help Messages91
• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.• Verify that your device is not blocking messages. For more information, contact your administrator.Related informationChange, prioritize, or delete an email filter, 75Forward messages from a specific email folder to your device, 85I'm not receiving email messages from personal folders on my computerIf your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software.I can't file email messagesTry the following actions:• Verify that wireless email reconciliation is turned on.• If your email folders don't appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.Related informationSynchronize email over the wireless network, 20Some messages no longer appear on my deviceIf the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your device.A message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.Help Messages92
•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.Related informationReceive only the first section of long email messages, 79HTML email messages don't appear correctlyTry the following actions:• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.•Try downloading external pictures. Press the key > Get Images.•Try viewing your message in plain text. Press the key > Get Plain Text.Related informationView email in plain text format, 78Some email folders appear dimmedIf you can't forward email from an email folder, the check box beside the folder appears dimmed.Try the following actions:• Wait for a few seconds. The email folders might become available after a short period of time.• Turn off wireless email reconciliation, and then turn it on again.Related informationSynchronize email over the wireless network, 20Email filters aren't working correctlyTry the following actions:• Verify that your email filters are turned on.• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email messages.Related informationEmail filters, 73The number of new or unopened messages is different than I expectThe number of new or unopened messages includes saved messages and filed messages.If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message.Help Messages93
Related informationView filed messages, 86Hide messages from the Messages application, 83Hide filed email from the message inbox, 86I can't use a shortcut to view one type of message in a message inboxIf you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.Some features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15Text messagesHow to: Text messagesAbout text messagesTo send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.Help Messages94
If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application.Composing and sending text messagesSend a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon.2. Press the key > Compose Text Message.3. In the To field, do one of the following:• Type a contact name.•Press the key > Choose Contact. Click a contact.• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.• If your BlackBerry® device is connected to a CDMA network, you can type an email address.4. Type a message.5. Press the key on the keyboard.Related informationPersonal distribution lists, 235I can't send messages, 33Attach a media file, contact card, appointment, or location to a text message, 96Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.•To change the message, click Edit. Change the message. Press the key > Send.•To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send.• To resend the message without changing it, click Resend.Related informationI can't send messages, 33Forward a text messageYou cannot forward text messages that contain content that is copyright protected.In a message, press the key > Forward or Forward As.Help Messages95
Attach a media file, contact card, appointment, or location to a text message1. When you are composing a text message, press the key > Attach.2. Click one of the following menu items:•Picture•Video•Location•Audio•Voice Note•Contact•Appointment3. Click a file.Related informationI can't attach a file to a text message, 105Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 105Set the importance level for text messages that you sendDepending on your wireless service provider, this option might not appear.1. On the Home screen, click the Text Messages icon.2. Press the key > Options.• To set the importance level for text messages, in the SMS Text section, change the Priority field.• To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering section, change the Importance field.3. Press the key > Save.Request delivery notification or read notification for a text message1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the MMS section, do one of the following:• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.• To receive notification when the recipient opens the message, select the Confirm Read check box.Help Messages96
4. Press the key > Save.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Set whether pressing the Enter key sends text messagesYou can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.4. Press the key > Save.Viewing and replying to text messagesSearch for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next or Find Next on Page.View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.View saved messages1. On the Home screen, click the Messages icon.2. Press the key > View Saved Messages.Add an appointment to your calendar from a text message1. In a text message, highlight an iCalendar attachment.2. Press the key > View Appointment.Help Messages97
3. Press the key > Add To Calendar.Show names in the history of text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the General Text Messaging Options section, select the Show Names check box.4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send.5. Press the key > Save.Change how your text messages look1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the General Text Messaging Options section, change the Conversation Style field.4. Press the key > Save.Organizing and storing text messagesDelete a messageOn the Home screen, click the Messages icon.•To delete a message, highlight the message. Press the key > Delete.•To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well.• To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages. Press the key > Delete Messages.•To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.Set how long your device stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Related informationSome messages no longer appear on my device, 92Help Messages98
Store text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.1. On the Home screen, click the Messages icon.2. Press the key > Options.3. Select the Leave Messages On SIM Card checkbox.4. Press the key > Save.To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card.Delete the history from a text messageDo one of the following:•To delete an individual message from the history, highlight the message. Press the key > Delete Message.• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation.• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key > Delete.Save a media file from a text message1. In a text message, open an attachment.2. Press the key.3. Click Save <media type>.4. Click Save.Save a contact card from a messageIf you receive a contact card in a message, you can save it so that the contact information is added to your contact list.1. In a message, highlight a contact card.2. Press the key > View Attachment.3. Press the key.4. Click one of the following items:•Add to Contacts•Update ContactHelp Messages99
Options for text messagesStop receiving text messages when roaming1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.4. Press the key > Save.Block text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box.4. Press the key > Save.Turn off Word Substitution for text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the SMS Text section, select the Disable Word Substitution check box.4. Press the key > Save.Set how long your service center attempts to send text messagesIf you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the SMS Text section, change the Retries field.4. Press the key > Save.Set a wireless network type for sending text messagesDepending on your wireless service provider and wireless network, this feature might not be supported.1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the SMS Text section, do one of the following:• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet Switched.• To use either network type to send text messages, which might be beneficial when roaming, change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred.Help Messages100
4. Press the key > Save.Open a new message automatically when you remove your device from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Opened check box.4. Press the key > Save.Cell broadcastingAbout cell broadcastingCell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.Help Messages101
Turn on cell broadcastingTo perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. Select theEnable Cell Broadcasting check box.• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.•If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel ID and a nickname. Click OK.4. Select the check box beside a language.5. Press the key > Save.To turn off cell broadcasting, clear the Enable Cell Broadcasting check box. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.Related informationI can't turn on cell broadcasting, 105Stop receiving messages from a cell broadcast channelVerify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. In the Channels section, highlight a cell broadcast channel.4. Press the key.• To stop receiving messages from the cell broadcast channel, click Disable.• To delete the cell broadcast channel, click Delete Channel.Rename a cell broadcast channel1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. In the Channels section, highlight a cell broadcast channel.4. Press the key > Set Nickname.5. Type a name for the cell broadcast channel.6. Click OK.7. Press the key > Save.Help Messages102
Tips: Text messagesMessage shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FFile an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.Move to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CMark a message as read or unread Press the Alt key and U.Add a flag to a message Press WView all flagged messages Press the Alt key and F.View received messages and received call logs Press the Alt key and I.View draft and sent messages Press the Alt key and O.View voice mail messages Press the Alt key and V.View text messages Press the Alt key and S.View call logs Press the Alt key and P.View all your messages Press the key.Move around your message inboxMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a message inbox Press THelp Messages103
Move to the bottom of a message inbox Press BMove to the next unread item Press UMove to the next related message Press JMove to the previous related message Press KPersonalization: Text messagesSet whether pressing the Enter key sends text messagesYou can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.4. Press the key > Save.Change how your text messages look1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the General Text Messaging Options section, change the Conversation Style field.4. Press the key > Save.Troubleshooting: Text messagesI can't send text messagesDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. Try the following actions:• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.• Verify that fixed dialing is turned off.Related informationTurn on or turn off a network connection, 292I'm not receiving text messagesDepending on your wireless service plan, this feature might not be supported.Help Messages104
Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.I can't turn on cell broadcastingIf your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.Clear the check box beside all languages that your SIM card doesn't support.Related informationDelete a language, 263I can't attach a file to a text messageDepending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.Try the following actions:• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).• Verify that the file isn't copyright protected.• If templates are available for your BlackBerry® device, use a blank template to compose your text message.I can't use a shortcut to view one type of message in a message inboxIf you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.PIN messagesGetting started: PIN messagesAbout PIN messagesA PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.Help Messages105
When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.Find your PINDo one of the following:• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.• In a message, type mypin followed by a space.How to: PIN messagesAbout PIN messagesA PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.Find your PINDo one of the following:• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.• In a message, type mypin followed by a space.Composing and sending PIN messagesCompose and send a PIN message1. On the Home screen, click the Messages icon.2. Press the key > Compose Other > Compose PIN.3. In the To field, do one of the following:•Type a PIN. Press the key on the keyboard.•If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the keyboard.4. Type a message.5. Press the key > Send.Related informationPersonal distribution lists, 235I can't send messages, 33Help Messages106
Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.•To change the message, click Edit. Change the message. Press the key > Send.•To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send.• To resend the message without changing it, click Resend.Related informationI can't send messages, 33Reply to or forward an email or PIN messageIn a message, press the key.• To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Related informationI can't send messages, 33Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.•To ignore the suggested spelling, press the key.•To ignore all instances of the suggested spelling, press the key > Ignore All.•To add the word to the custom dictionary, press the key > Add To Dictionary.•To stop checking spelling, press the key > Cancel Spell Check.Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Help Messages107
Related informationI can't attach a file to a text message, 105Set an importance level for received PIN messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Display PIN Messages in Red check box.4. Press the key > Save.Blind carbon copy a contactYou can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the key > Add Bcc.Create a link for a PINYou can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.When you are typing text, type pin: and the PIN.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Viewing and replying to PIN messagesSearch for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next or Find Next on Page.View an address instead of a display nameIn a message, press the key > Show Address.To view the display name again, press the key > Show Name.Help Messages108
View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.View saved messages1. On the Home screen, click the Messages icon.2. Press the key > View Saved Messages.Hide sent messages from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Sent Messages check box.4. Press the key > Save.Organizing and storing PIN messagesSave a messageSaved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of time.On the Home screen, click the Messages icon.•To save an email or PIN message, highlight an email or PIN message. Press the key > Save.•To save a text message, open a conversation and highlight a text message. Press the key > Save Message.Related informationView saved messages, 79Delete a messageOn the Home screen, click the Messages icon.•To delete a message, highlight the message. Press the key > Delete.•To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well.• To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages. Press the key > Delete Messages.•To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.Help Messages109
Set how long your device stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Related informationSome messages no longer appear on my device, 92PIN message optionsOpen a new message automatically when you remove your device from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Opened check box.4. Press the key > Save.Help Messages110
Tips: PIN messagesMessage shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FFile an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.Move to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CMark a message as read or unread Press the Alt key and U.Add a flag to a message Press WView all flagged messages Press the Alt key and F.View received messages and received call logs Press the Alt key and I.View draft and sent messages Press the Alt key and O.View voice mail messages Press the Alt key and V.View text messages Press the Alt key and S.View call logs Press the Alt key and P.View all your messages Press the key.Move around your message inboxMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a message inbox Press THelp Messages111
Move to the bottom of a message inbox Press BMove to the next unread item Press UMove to the next related message Press JMove to the previous related message Press KAttachmentsHow to: AttachmentsAbout files and attachmentsYou can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your device.To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®, that are designed for use on BlackBerry devices.Open a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.1. In a message, meeting invitation, or calendar entry, press the key.2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related informationI can't turn on cell broadcasting, 105Save a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.1. In a message, in a calendar entry, or on a webpage, do one of the following:•If there is only one attachment in a message or calendar entry, press the key.Help Messages112
•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.•If you are downloading a file from a webpage, press the key.2. Click Download Attachment or Download File.3. Click the folder that you want to save the file or attachment in.4. Click Save.To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download.Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.Related informationI can't attach a file to a text message, 105Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Open Link or Retrieve.To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options.2. Change the font fields.3. Press the key > Save.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Contact cardsHelp Messages113
About vCard contact attachmentsvCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 105Save a contact card from a messageIf you receive a contact card in a message, you can save it so that the contact information is added to your contact list.1. In a message, highlight a contact card.2. Press the key > View Attachment.3. Press the key.4. Click one of the following items:•Add to Contacts•Update ContactTips: AttachmentsTroubleshooting: AttachmentsA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® device.1. To download the content, click the skipped content bar.2. Click More.Help Messages114
A question mark appears on a slideA question mark appears on a slide if your BlackBerry® device has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.Security options for messagesBlock incoming messagesIf your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Select the check box beside one or more message types.4. Press the key > Save.Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters.Allow messages from contacts in your contact list or allowed sender list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.4. Press the key > Save.Add a contact to your allowed sender list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. In the General section, if the Enable check box is not selected, select it.4. In the Block Incoming Messages section, select one or more message types.5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box.6. Click Add.7. Press the key.8. Click one of the following menu items:Help Messages115
•Add Email Address•Add Phone Number•Add PIN9. In the Enter new exception dialog box, type the contact information.10. Press the key on the keyboard.11. Press the key > Save.Reset a blocked message counterIf you block messages, the blocked message counter tracks how many messages your BlackBerry® device has blocked. You can set the blocked message counter back to zero.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Highlight a message type.4. Press the > Reset Count or Reset All Counts.S/MIME-protected messagesS/MIME-protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact.Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.Related informationSome signing and encryption options aren't available on my device, 121Help Messages116
Encrypt a message with a pass phraseYour BlackBerry® device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient.1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.2. Press the key > Options.3. Select the Use Password-Based Encryption check box.4. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.5. If you are signing the message, in the Signing Options section, select a certificate.6. Press the key > Save.7. Type your message.8. Press the key > Send.9. Type a pass phrase to encrypt the message.10. Confirm the pass phrase.11. Click OK.Using a secure method, let the recipient know what the pass phrase is.Attach a certificate to a messageYou can attach a certificate to email and PIN messages.1. When composing a message, press the key > Attach > Certificate.2. Highlight a certificate.3. Press the key > Continue.Download the certificate used to sign or encrypt a messageIf a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.1. In a message, highlight the encryption indicator or a digital signature indicator.2. Press the key > Fetch Sender's Certificate.Add a certificate from a message1. In a message, highlight a digital signature indicator.2. Press the key > Import Sender’s certificate.Add a certificate from an attachment1. In a message, click the certificate attachment at the end of the message.2. Click Retrieve Certificate.3. Click the certificate.4. Click Import Certificate.Related informationHelp Messages117
I can't open an attachment in an encrypted message, 122Attachment indicators in S/MIME-protected messagesIndicator DescriptionThe message includes a certificate attachment.The message includes multiple certificate attachments.The message includes a certificate server attachment.Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the key > Import Server.View the certificate used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Display Sender's Certificate or Display Encryption Certificate.View encryption information for a weakly encrypted message1. In a weakly encrypted message, highlight the encryption status indicator.2. Press the key > Encryption Details.S/MIME-protected message statusDigital signature indicators for S/MIME-protected messagesIndicator DescriptionYour BlackBerry® device verified the digital signature.Your device cannot verify the digital signature.Your device requires more data to verify the digital signature.Your device trusts the certificate chain.The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device.Help Messages118
Indicator DescriptionThe certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.The sender’s certificate is expired.Encryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.Indicator DescriptionThe message is strongly encrypted.The message is weakly encrypted.S/MIME-protected message optionsChange your signing or encryption certificateYour BlackBerry® device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. In the Signing section or the Encryption section, change the Certificate field.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my device, 121Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic.• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual.• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None.3. Press the key > OK.Help Messages119
Change the default signing and encryption optionYour BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. Change the Default Encoding field.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my device, 121About message classificationsIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.Change the default message classificationTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications.Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Encoding field.4. Press the key > Save.Change the size of S/MIME indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Change the Message Viewer Icons field.4. Press the key > Save.Help Messages120
Change the encryption algorithms for S/MIME-protected messagesIf a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the check box beside one or more encryption algorithms.4. Press the key > Save.Request delivery notification for signed S/MIME-protected messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the Request S/MIME Receipts check box.4. Press the key > Save.Turn off the prompt that appears before an S/MIME-protected message is truncated1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Change the Truncation Mode field to Send Anyway or More All and Send.4. Press the key > Save.To turn on the prompt again, change the Truncation Mode field to Prompt User.Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Clear the Warn about problems with my certificates check box.4. Press the key > Save.To turn on the prompt again, select the Warn about problems with my certificates check box.S/MIME-protected message troubleshootingSome signing and encryption options aren't available on my deviceTry performing the following actions:• Verify that the email account that you're using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.Help Messages121
I can't open an attachment in an encrypted messageYou might not be able to open an attachment in an encrypted message for the following reasons:• The attachment information might not be available on the BlackBerry® Enterprise Server.• Your administrator might have set options to prevent you from opening attachments in encrypted messages.• You might have received the message from an email account that doesn't support attachments in encrypted messages.• The message might have been encrypted with an algorithm that isn't supported.• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption.Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.Prerequisites: IBM Lotus Notes native encryption• Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM® Lotus® Domino®.• Your computer must be running IBM® Lotus Notes® 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.• You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access), or using the BlackBerry® Desktop Software.Encrypt a message using IBM Lotus Notes native encryption1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.2. If you are prompted, type your IBM® Lotus Notes® ID password.Help Messages122
PGP protected messagesPGP protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact.Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.Related informationSome signing and encryption options aren't available on my device, 121Encrypt a PGP protected message with a pass phraseBy default, your BlackBerry® device uses your PGP® key to encrypt messages.1. When composing a message, change the Encoding field to one that uses encryption.2. Press the key > Options.3. Change the Use Conventional Encryption field to Yes.4. Press the key > Save.Using a secure method, let the recipient know what the pass phrase is.Attach a PGP key to a messageYou can attach a PGP® key to email messages and PIN messages.1. When composing a message, press the key > Attach > PGP Keys.2. Highlight a PGP key.3. Press the key > Continue.Help Messages123
Download the PGP key used to sign or encrypt a messageIf a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Fetch Sender’s PGP key.Add a PGP key from a messageIf you use the PGP® Universal Server, you might not be able to add PGP keys from messages.1. In a message, highlight a digital signature indicator.2. Press the key > Import PGP Key.Add a PGP key from an attachmentIf you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.1. In a message, click the PGP key attachment.2. Click Retrieve PGP Attachment.3. Click the PGP key.4. Click Import PGP Key.Related informationI can't open an attachment in an encrypted message, 122Attachment indicators in PGP protected messagesIndicator DescriptionThe message includes a PGP® key attachment.The message includes multiple PGP key attachments.The message includes a certificate server attachment.Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the key > Import Server.View the PGP key used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Display Sender's PGP Key or Display Encryption PGP Key.Help Messages124
PGP protected message statusEncryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.Indicator DescriptionThe message is strongly encrypted.The message is weakly encrypted.Digital signature indicators for PGP protected messagesIndicator DescriptionYour BlackBerry® device verified the digital signature.Your device cannot verify the digital signature.Your device requires more data to verify the digital signature.Your device trusts the sender’s PGP® key.The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be verified, or is not on your device.The key status is not current, or your device requires more data to verify the trust status of the key.The sender’s PGP key is expired.PGP protected message optionsChange your signing and encryption keyYour BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Default Key field.Help Messages125
4. Press the key > Save.Related informationSome signing and encryption options aren't available on my device, 121Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Do one of the following:• To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Automatically.• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Manually.• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Never.4. Press the key > OK.Change the default signing and encryption optionYour BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. Change the Default Encoding field.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my device, 121About message classificationsIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.Help Messages126
Change the default message classificationTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications.Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Encoding field.4. Press the key > Save.Change the size of PGP indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message Viewer Icons field.4. Press the key > Save.Change the encryption algorithms for PGP protected messagesIf a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Select the check box beside one or more encryption algorithms.4. Press the key > Save.Turn off the prompt that appears before a PGP protected message is truncated1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message truncation mode field to Send Anyway or More All And Send.4. Press the key > Save.To turn on the prompt again, change the Message truncation mode field to Prompt User.Turn off the prompt that appears when you use a PGP key that is not recommended for use1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Clear the Warn about problems with my PGP keys check box.4. Press the key > Save.Help Messages127
To turn on the prompt again, select the Warn about problems with my PGP keys check box.Troubleshooting: PGP protected messagesSome signing and encryption options aren't available on my deviceTry performing the following actions:• Verify that the email account that you're using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.I can't open an attachment in an encrypted messageYou might not be able to open an attachment in an encrypted message for the following reasons:• The attachment information might not be available on the BlackBerry® Enterprise Server.• Your administrator might have set options to prevent you from opening attachments in encrypted messages.• You might have received the message from an email account that doesn't support attachments in encrypted messages.• The message might have been encrypted with an algorithm that isn't supported.• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.Help Messages128
Files and attachmentsHow to: FilesFile basicsAbout files and attachmentsYou can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your device.To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®, that are designed for use on BlackBerry devices.Open a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.1. In a message, meeting invitation, or calendar entry, press the key.2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related informationI can't turn on cell broadcasting, 105Save a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.1. In a message, in a calendar entry, or on a webpage, do one of the following:•If there is only one attachment in a message or calendar entry, press the key.•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.•If you are downloading a file from a webpage, press the key.2. Click Download Attachment or Download File.3. Click the folder that you want to save the file or attachment in.Help Files and attachments129
4. Click Save.To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download.Search for a file that is saved on your device1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Navigate to the file.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related informationAbout files and attachments, 112Search for a file that is saved on your organization's network, 130Search for a file that is saved on your organization's networkTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen or in a folder, click the Files icon.2. In the Go To field, type the path for the file.3. If necessary, type the credentials that you use to connect to your organization's network.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related informationAbout files and attachments, 112Search for a file that is saved on your device, 130Save a file from your organization's network to your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.1. On the Home screen or in a folder, click the Files icon.2. Find and highlight a file.3. Press the key > Copy.4. Navigate to a location.5. Click a folder.6. Press the key > Paste.Related informationSearch for a file that is saved on your organization's network, 130Send a file as an attachment, 113Help Files and attachments130
Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.Related informationI can't attach a file to a text message, 105Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Open Link or Retrieve.To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options.2. Change the font fields.3. Press the key > Save.Managing files and attachmentsView properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Move, rename, or delete a file1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.Help Files and attachments131
Open a password-protected .pdf fileTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.1. In a .pdf file, when the "Password protected document" message appears, press the key.2. Press the key > Enter Password.3. Type the password.4. Press the key on the keyboard.5. Press the key > Open Attachment or Download Attachment > Yes.View tracked changes in a documentIn a document, press the key > Show Changes.To hide tracked changes, press the key > Hide Changes.View the table of contents in a documentDepending on the document type, you might not be able to view the table of contents.In a document, press the key > Table of Contents.To move to a specific heading, click a heading. Click Jump.Move around a spreadsheetIn a spreadsheet, press the key.•To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.• To switch worksheets, click Next Sheet or Prev Sheet.• To view a list of worksheets, click Table of Contents.• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.View the content of a cellIn a spreadsheet, click a spreadsheet cell.Change the size of a columnIn a spreadsheet, do one of the following:• To change the size of a column, click the column label. Click a size.• To view all the text in a column, click the column label. Click Fit.• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size.Help Files and attachments132
•To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press the key > Save.Set display options for a spreadsheet1. In a spreadsheet, press the key > Options.• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.2. Press the key > Save.Move around pages in a multipage .tif fileIn a multipage .tif file, press the key.• To view a list of pages in a multipage .tif file, click Table of Contents.• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.• To switch pages in a multipage .tif file, click Next Page or Prev Page.Switch presentation viewsIn a presentation, press the key.• To view text only, click View Text.• To view text and slides, click View Both.To view the presentation in its original format, click View Slides.Switch slidesIn a presentation, press the key > Next Slide or Prev Slide.Rotate or zoom in to or out from a slideWhen viewing a presentation in slide view, press the key.• To rotate a slide, click Rotate.• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.•To zoom back to the original slide size, press the key > Fit to Screen.Save a slide1. When viewing a presentation in slide view, press the key > Save Slide.2. Type a name for the file.3. Click Save.Help Files and attachments133
Tips: FilesTroubleshooting: FilesA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® device.1. To download the content, click the skipped content bar.2. Click More.A message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.A question mark appears on a slideA question mark appears on a slide if your BlackBerry® device has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.Help Files and attachments134
MediaMusicGetting started: MusicAbout transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Help Media135
Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19How to: MusicPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls don't appear at the bottom of the screen, touch the screen.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.• To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left.Shuffle or repeat songs1. On the Home screen, click the Media icon > Music icon.2. Do one of the following:• To shuffle and play all of your songs, click Shuffle Songs.• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press the key > Shuffle.•To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song, Playlist, Album, or All Songs.Help Media136
To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off.Related informationChange the order of songs in a playlist, 137PlaylistsCreate a standard or an automatic playlistYou create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.1. On the Home screen, click the Media icon > Music icon.2. Click Playlists > New Playlist.• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres.3. Press the key > Save.Add the song that is playing to a playlist1. When playing a song, press the key > Add To Playlist.2. Click a playlist.Change the order of songs in a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Click a standard playlist.4. Highlight a song.5. Press the key > Move.6. Navigate to the new location.7. Press the key > Complete Move.8. Press the key > Save.Related informationShuffle or repeat songs, 136Delete a song from a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Click a standard playlist.4. Highlight a song.Help Media137
5. Press the key > Remove > OK.6. Press the key > Save.Rename or delete a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Highlight a playlist.4. Press the key.• To rename the playlist, click Rename. Type a name for the playlist. Click OK.• To delete the playlist, click Delete.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related informationMute a call, 46Amplify the volume using the audio boost feature, 138Improve sound quality for media files, 138Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost checkbox.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Help Media138
Rename, move, copy, or delete an audio file or a video fileYou can rename only media files that you added.1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Find and highlight an audio file or a video file.4. Press the key.• To rename the file, click Rename. Type a name for the file. Click Save.• To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste.• To delete the file, click Delete.View properties for a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key > Properties.Change the amount of time before the media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Close Media Player When Inactive field.Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support check box.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.Help Media139
The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19Help Media140
Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 330Turn on or turn off Bluetooth technology, 330Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVHelp Media141
Type File formatVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTips: MusicMedia shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.Resume playing an audio or video file Press the Mute key again.Play the next song Press and hold the Volume Up key on the right side of your smartphone.Play the previous song Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videosPress the Volume Up key until the audio boost feature turns on.CameraZoom in to a subject before taking a picture Press the Volume Up key.Zoom out from a subject before taking a picture Press the Volume Down key.Take a picture Press the Convenience key on the right side of your smartphone.Help Media142
Troubleshooting: MusicSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.Related informationDelete a message, 82Move, rename, or delete a file, 131Change the size of pictures that you take, 167Change the video size and format, 161I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.Help Media143
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.Related informationAbout file encryption, 196The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 139PodcastsGetting started: PodcastsAbout transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Help Media144
Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19How to: PodcastsPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.Help Media145
4. Click a media file.5. If the media controls don't appear at the bottom of the screen, touch the screen.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.• To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related informationMute a call, 46Amplify the volume using the audio boost feature, 138Improve sound quality for media files, 138Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost checkbox.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Rename, move, copy, or delete an audio file or a video fileYou can rename only media files that you added.1. On the Home screen, click the Media icon.Help Media146
2. Press the key > Explore.3. Find and highlight an audio file or a video file.4. Press the key.• To rename the file, click Rename. Type a name for the file. Click Save.• To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste.• To delete the file, click Delete.Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support check box.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.Help Media147
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 330Turn on or turn off Bluetooth technology, 330Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.Help Media148
4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTips: PodcastsMedia shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.Help Media149
Resume playing an audio or video file Press the Mute key again.Play the next song Press and hold the Volume Up key on the right side of your smartphone.Play the previous song Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videosPress the Volume Up key until the audio boost feature turns on.CameraZoom in to a subject before taking a picture Press the Volume Up key.Zoom out from a subject before taking a picture Press the Volume Down key.Take a picture Press the Convenience key on the right side of your smartphone.Troubleshooting: PodcastsSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15I can't find podcastsPodcast content that's marked as explicit content doesn't appear in the Podcast application unless you have the Allow explicit podcasts option turned on.Help Media150
I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.Related informationDelete a message, 82Move, rename, or delete a file, 131Change the size of pictures that you take, 167Change the video size and format, 161I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.Related informationAbout file encryption, 196The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 139Help Media151
VideosGetting started: VideosAbout transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Help Media152
Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19How to: VideosPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls don't appear at the bottom of the screen, touch the screen.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.• To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left.Keep backlighting on when you play a videoBy default, the backlighting is designed to turn off after a period of time to conserve battery power.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Clear the Turn Off Auto Backlighting checkbox.4. Press the key > Save.Help Media153
Display closed captions in videosYou can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Display Closed Captions checkbox.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save.Related informationKeep backlighting on when you play a video, 153Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related informationMute a call, 46Amplify the volume using the audio boost feature, 138Improve sound quality for media files, 138Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Rename, move, copy, or delete an audio file or a video fileYou can rename only media files that you added.1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Find and highlight an audio file or a video file.4. Press the key.• To rename the file, click Rename. Type a name for the file. Click Save.• To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste.• To delete the file, click Delete.Help Media154
View properties for a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key > Properties.Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost checkbox.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Change the amount of time before the media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Close Media Player When Inactive field.Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support check box.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.Help Media155
The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19Help Media156
Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 330Turn on or turn off Bluetooth technology, 330Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVHelp Media157
Type File formatVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTips: VideosMedia shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.Resume playing an audio or video file Press the Mute key again.Play the next song Press and hold the Volume Up key on the right side of your smartphone.Play the previous song Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videosPress the Volume Up key until the audio boost feature turns on.CameraZoom in to a subject before taking a picture Press the Volume Up key.Zoom out from a subject before taking a picture Press the Volume Down key.Take a picture Press the Convenience key on the right side of your smartphone.Help Media158
Troubleshooting: VideosSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.Related informationDelete a message, 82Move, rename, or delete a file, 131Change the size of pictures that you take, 167Change the video size and format, 161I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.Help Media159
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.Related informationAbout file encryption, 196The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 139Video cameraDepending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available.How to: Video cameraRecord a videoTo perform this task, you might need to have a media card inserted in your BlackBerry® device.1. On the Home screen, click the Media icon > Video Camera icon.2. To start recording, click the record icon.3. To pause recording, click the pause icon.Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused.Related informationTake a picture, 166Turn on or off video lightingIn low lighting conditions, the video light can improve the quality of videos that you record.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Select the Video Light checkbox.Help Media160
4. Press the key > Save.To turn off video lighting, clear the Video Light checkbox.Change the video camera scene modeYou can change the scene mode in the video camera to optimize the settings for different environments.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Scene Mode field.4. Press the key > Save.Change the video size and formatThe larger the video, the more storage space the video requires.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Video Format field.4. Press the key > Save.Related informationView properties for a media file, 139Change the location for storing videos that you take1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Folder field.4. Press the key > Save.Reduce blurriness in the videos that you takeThe image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Select the Image Stabilization checkbox.4. Press the key > Save.Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.Help Media161
4. Clear the Media Card Support check box.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Help Media162
Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 330Turn on or turn off Bluetooth technology, 330Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Help Media163
Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTips: Video cameraMedia shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.Resume playing an audio or video file Press the Mute key again.Play the next song Press and hold the Volume Up key on the right side of your smartphone.Help Media164
Play the previous song Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videosPress the Volume Up key until the audio boost feature turns on.CameraZoom in to a subject before taking a picture Press the Volume Up key.Zoom out from a subject before taking a picture Press the Volume Down key.Take a picture Press the Convenience key on the right side of your smartphone.Troubleshooting: Video cameraSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15The flash dims or turns offIf the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.Help Media165
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.Related informationDelete a message, 82Move, rename, or delete a file, 131Change the size of pictures that you take, 167Change the video size and format, 161I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.Related informationAbout file encryption, 196CameraDepending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available.How to: CameraTake a picture1. On the Home screen, click the Camera icon.2. If you have turned on digital zoom, slide your finger up or down the screen to zoom in or out.3. Press the Right Convenience key.The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen.Related informationRecord a video, 160Help Media166
Change the flash setting for pictures that you take1. On the Home screen, click the Camera icon.2. To switch between flash settings, click the flash icon at the bottom of the screen.When you close the camera, the flash setting is saved.Change the camera scene modeYou can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera.1. On the Home screen, click the Camera icon.2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.3. Select a scene mode.When you close the camera, the scene mode is saved.Change the size of pictures that you takeThe larger the picture is, the more storage space the picture requires.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Image Size field.4. Press the key > Save.Related informationView properties for a media file, 139Geotag pictures that you takeThe geotag option in the camera records the geographical information of the location in which you take a picture.1. On the Home screen, click the Camera icon.2. Click the geotag icon at the bottom of the screen.The geotag information can be viewed in the properties of the picture file.Change the autofocus setting1. On the Home screen, click the Camera icon.2. Press the key > Autofocus.• For moving subjects, click Continuous.• For still subjects, click Single Shot.• To turn off autofocus, click Off.Help Media167
Turn off digital zoom for the camera1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Clear the Digital Zoom check box.4. Press the key > Save.Reduce blurriness in the pictures that you takeThe image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Select the Image Stabilization check box.4. Press the key > Save.Change the review duration of the pictures that you takeYou can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture immediately.1. On the Home screen, click the Camera icon.2. Press the key > Options.• To change the review duration, change the Picture Review field to a time.•To set the picture to remain on the screen after you take it until you press the key, change the Picture Review field to Hold.• To prevent the picture from remaining on the screen after you take it, change the Picture Review field to Off.3. Press the key > Save.Change when the camera warns you about the number of pictures remainingA warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Warn when pictures remaining drops to field.4. Press the key > Save.Change the location for storing pictures that you take1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Store Pictures field.Help Media168
4. Press the key > Save.Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support check box.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationHelp Media169
Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 330Turn on or turn off Bluetooth technology, 330Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Help Media170
Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTips: CameraMedia shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.Resume playing an audio or video file Press the Mute key again.Play the next song Press and hold the Volume Up key on the right side of your smartphone.Help Media171
Play the previous song Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videosPress the Volume Up key until the audio boost feature turns on.CameraZoom in to a subject before taking a picture Press the Volume Up key.Zoom out from a subject before taking a picture Press the Volume Down key.Take a picture Press the Convenience key on the right side of your smartphone.Troubleshooting: CameraSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15The flash dims or turns offIf the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.Some pictures that I take are blurryIn low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen.Help Media172
Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.Related informationDelete a message, 82Move, rename, or delete a file, 131Change the size of pictures that you take, 167Change the video size and format, 161I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.Related informationAbout file encryption, 196PicturesGetting started: PicturesTake a picture1. On the Home screen, click the Camera icon.Help Media173
2. If you have turned on digital zoom, slide your finger up or down the screen to zoom in or out.3. Press the Right Convenience key.The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen.Related informationRecord a video, 160Save a picture from a text message or a web pageYou can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.1. Open a picture attachment in a text message or highlight a picture on a web page.2. Press the key > Save Image > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.Help Media174
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19How to: PicturesZoom, pan, or rotate a pictureIn a picture, do one of the following:• To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart.• To zoom out from the picture, touch the screen with your finger and thumb and pinch them together.• To pan the picture, when you are zoomed into it, slide your finger on the screen in any direction.•To rotate the picture, press the key > Rotate.Related informationI receive an error message after I rotate a picture, 181Save a picture from a text message or a web pageYou can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.1. Open a picture attachment in a text message or highlight a picture on a web page.2. Press the key > Save Image > Save.Use a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Help Media175
Related informationMy display changed, 269View pictures as a slide showA slide show displays all the pictures in a category or folder in sequence.1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View Slide Show.To close the slide show, press the key.Change your slide show options1. On the Home screen, click the Media icon.2. Press the key > Media Options.• To change the number of seconds between slides in a slide show, change the Slide Show Interval field.• To change the type of slide transition used, change the Slide Show Transition field.3. Press the key > Save.View pictures in list view or thumbnail view1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View List or View Thumbnail.Organize pictures by date or folder1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > View by Date or View by Folder.Create a picture folder1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > New Folder.3. If necessary, change the location that the folder is created in.4. Type a name for the folder.5. Click OK.Rename, move, copy, or delete an audio file or a video fileYou can rename only media files that you added.1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Find and highlight an audio file or a video file.Help Media176
4. Press the key.• To rename the file, click Rename. Type a name for the file. Click Save.• To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste.• To delete the file, click Delete.View properties for a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key > Properties.Import pictures to the Pictures applicationImporting pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder or Camera Pictures folder appear.3. Select the check boxes beside the folders that you want to import.4. Click Import Pictures.To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The folders that you imported remain in their original location, but are deleted from the Pictures application.To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the key > Delete. The folders that you imported are deleted from their locations on your device memory or media card.Find a picture that you took with the cameraPictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures in other folders, they will no longer appear in the Camera Pictures folder.1. On the Home screen, click the Media icon > Pictures icon.2. Click the Camera Pictures folder.Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.Help Media177
4. Clear the Media Card Support check box.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Help Media178
Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 330Turn on or turn off Bluetooth technology, 330Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Help Media179
Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTips: PicturesMedia shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.Resume playing an audio or video file Press the Mute key again.Play the next song Press and hold the Volume Up key on the right side of your smartphone.Help Media180
Play the previous song Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videosPress the Volume Up key until the audio boost feature turns on.CameraZoom in to a subject before taking a picture Press the Volume Up key.Zoom out from a subject before taking a picture Press the Volume Down key.Take a picture Press the Convenience key on the right side of your smartphone.Troubleshooting: PicturesSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15I receive an error message after I rotate a pictureEvery time you rotate a picture, your BlackBerry® smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the picture is not copyright protected and if you have a third-party image editing application, you might be able to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Help Media181
Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.Related informationDelete a message, 82Move, rename, or delete a file, 131Change the size of pictures that you take, 167Change the video size and format, 161I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.Related informationAbout file encryption, 196My smartphone isn't using the correct ring tone or wallpaperIf you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry® smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.Related informationLock or unlock your device, 355Voice notesHow to: Voice notesRecord a voice note1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon.Help Media182
2. Click the record icon.3. Do any of the following:• To pause recording, click the pause icon. To resume recording, click the record icon.• To stop recording, click the pause icon. Click the stop icon.Note: When you stop recording a voice note, the voice note is automatically saved.Play a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls don't appear at the bottom of the screen, touch the screen.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.• To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related informationMute a call, 46Amplify the volume using the audio boost feature, 138Improve sound quality for media files, 138Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost checkbox.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Help Media183
Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Rename, move, copy, or delete an audio file or a video fileYou can rename only media files that you added.1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Find and highlight an audio file or a video file.4. Press the key.• To rename the file, click Rename. Type a name for the file. Click Save.• To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste.• To delete the file, click Delete.View properties for a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key > Properties.Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support check box.5. Press the key > Save.Help Media184
About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.Help Media185
3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 330Turn on or turn off Bluetooth technology, 330Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC• AMR• FLACHelp Media186
Type File format• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVTips: Voice notesMedia shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone.Resume playing an audio or video file Press the Mute key again.Play the next song Press and hold the Volume Up key on the right side of your smartphone.Play the previous song Press and hold the Volume Down key on the right side of your smartphone.Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videosPress the Volume Up key until the audio boost feature turns on.CameraZoom in to a subject before taking a picture Press the Volume Up key.Zoom out from a subject before taking a picture Press the Volume Down key.Help Media187
Take a picture Press the Convenience key on the right side of your smartphone.Troubleshooting: Voice notesSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.Related informationDelete a message, 82Move, rename, or delete a file, 131Change the size of pictures that you take, 167Change the video size and format, 161I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.Help Media188
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.Related informationAbout file encryption, 196The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 139Ring tonesHow to: Ring tonesChange your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related informationAdd a contact alert, 31Add or delete a custom profile, 200I can't change the number of times that my device rings, 66Help Media189
Play a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls don't appear at the bottom of the screen, touch the screen.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.• To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related informationMute a call, 46Amplify the volume using the audio boost feature, 138Improve sound quality for media files, 138Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Rename, move, copy, or delete an audio file or a video fileYou can rename only media files that you added.1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Find and highlight an audio file or a video file.4. Press the key.Help Media190
• To rename the file, click Rename. Type a name for the file. Click Save.• To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste.• To delete the file, click Delete.View properties for a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key > Properties.Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support check box.5. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Help Media191
Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136Transfer your media files from your computer to your smartphone using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Help Media192
Related informationTurn on or turn off Bluetooth technology, 330Turn on or turn off Bluetooth technology, 330Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVHelp Media193
Troubleshooting: Ring tonesSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.Related informationDelete a message, 82Move, rename, or delete a file, 131Change the size of pictures that you take, 167Change the video size and format, 161I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.Help Media194
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.Related informationAbout file encryption, 196The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 139My smartphone isn't using the correct ring tone or wallpaperIf you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry® smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.Related informationLock or unlock your device, 355Media storageHow to: Memory and media cardsSupported media cardsYour BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.Repair files stored on your media card or on your deviceCAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Press the key > Repair.4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, you might want to try formatting it.Help Media195
Related informationMy smartphone doesn't recognize my media card, 197View the amount of memory used by media files1. On the Home screen, click the Media icon.2. Press the Menu key.3. Click Memory Use.About compressionCompression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on.If both compression and encryption are turned on, your device compresses device data before encrypting it.About file encryptionFile encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both.If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device.Turn on encryptionTo encrypt data on your BlackBerry® device, you must have set a password for your device.Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check box and do one of the following:• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.• To encrypt files using your device password, change the Mode field to Device Password.• To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.6. Press the key > Save.Help Media196
To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box.Back up device data to your media cardTo perform this task you must have a media card inserted in your BlackBerry® device, and mass storage mode must be turned off.If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your device data.1. On the Home screen, click the Setup icon.2. In the Setup section, click Device Switch > Using a Media Card > Save Data.• To back up device data including email, select the Save emails option.• To back up device data excluding email, select the Don't save emails option.3. Click Continue.4. To set a password for your data, in the Password field, enter a password.5. In the Confirm field, re-enter the password.6. Click Save.Restore device data from your media cardTo perform this task, mass storage mode must be turned off.If you have backed up your BlackBerry® device data to your media card, you should be able to restore the data to your device.1. On the Home screen, click the Setup icon.2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.3. In the Password field, enter the password you set when you backed up your device data.4. Click Enter.Troubleshooting: Memory and media cardsMy smartphone doesn't recognize my media cardTry one of the following actions:• Verify that your media card is inserted in your BlackBerry® smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.• In your media card options, if there is a message to format your media card, disconnect your smartphone from your computer. Format your media card.CAUTION: Formatting your media card will delete all the files from it.Related informationRepair files stored on your media card or on your device, 195Help Media197
Ring tones, sounds, and alertsGetting started: Ring tones, sounds, and alertsAbout ring tones, sounds, and alertsThe profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content.Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card, or you can create additional profiles. The All Alerts Off profile cannot be changed.By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile is automatically updated. If you do not want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are always turned on, and do not turn off unless you select the All Alerts Off profile. For example, even if you select the Silent profile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile.Flashing LEDThe LED on the top of your BlackBerry® device flashes different colors to indicate different statuses.Flashing LED color DescriptionGreen You are in a wireless coverage area. You can turn on or turn off this notification.Blue Your device is connected to a Bluetooth® enabled device. You can turn on or turn off this notification.Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you are using your device with a smart card, your device is accessing data on the smart card.Help Ring tones, sounds, and alerts198
Flashing LED color DescriptionAmber The battery power level for your device is low, or your device is turned off and is charging. You cannot turn off the notification for the low battery power level. The notification for charging turns off when you turn on your device.Related informationTurn off Bluetooth connection notification, 337Turn on flashing LED notification for wireless coverage, 266How to: Ring tones, sounds, and alertsAbout ring tones, sounds, and alertsThe profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content.Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card, or you can create additional profiles. The All Alerts Off profile cannot be changed.By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile is automatically updated. If you do not want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are always turned on, and do not turn off unless you select the All Alerts Off profile. For example, even if you select the Silent profile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile.Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.Help Ring tones, sounds, and alerts199
• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related informationAdd a contact alert, 31Add or delete a custom profile, 200I can't change the number of times that my device rings, 66Add or delete a custom profileIn addition to the preloaded profiles, you can create your own custom profiles.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.3. In the Name field, type a name for the profile.4. Click the item that you want to change.5. Change the ring tone, notifier, or reminder information.6. Press the key > Save.To delete a custom profile, highlight the profile. Press the key > Delete.Add a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save.To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Silence your device1. On the Home screen, click the Sound and Alert Profiles icon.2. Do one of the following:• To receive flashing LED alerts only, click Silent.• To receive vibrate alerts only, click Vibrate Only.• To turn off all alerts, including contact alerts, click All Alerts Off.Help Ring tones, sounds, and alerts200
When a ring tone, reminder, or alert sounds, if available, press the key on the top of your BlackBerry® device.Related informationSilence the alarm, 242Flashing LEDThe LED on the top of your BlackBerry® device flashes different colors to indicate different statuses.Flashing LED color DescriptionGreen You are in a wireless coverage area. You can turn on or turn off this notification.Blue Your device is connected to a Bluetooth® enabled device. You can turn on or turn off this notification.Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you are using your device with a smart card, your device is accessing data on the smart card.Amber The battery power level for your device is low, or your device is turned off and is charging. You cannot turn off the notification for the low battery power level. The notification for charging turns off when you turn on your device.Related informationTurn off Bluetooth connection notification, 337Turn on flashing LED notification for wireless coverage, 266Change alarm notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save.Turn on or turn off event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Event Sounds field.Help Ring tones, sounds, and alerts201
4. Press the key > Save.Personalization: Ring tones, sounds, and alertsAdd a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save.To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Add or delete a custom profileIn addition to the preloaded profiles, you can create your own custom profiles.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.3. In the Name field, type a name for the profile.4. Click the item that you want to change.5. Change the ring tone, notifier, or reminder information.6. Press the key > Save.To delete a custom profile, highlight the profile. Press the key > Delete.Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:Help Ring tones, sounds, and alerts202
• Click a tone.• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related informationAdd a contact alert, 31Add or delete a custom profile, 200I can't change the number of times that my device rings, 66Troubleshooting: Ring tones, sounds, and alertsMy device is ringing or vibrating more times than expectedFor calls, the number of times that your BlackBerry® device vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your device vibrates or rings until the caller or the wireless network ends the connection.My device isn't ringing or vibrating when I receive a call or messageTry the following actions:• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.Help Ring tones, sounds, and alerts203
BrowserHow to: BrowserBrowser basicsBrowsing web pagesVisit a web page or search the InternetDepending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.1. On the Home screen, click the Browser icon.2. In the field at the top of the page, type a web address or search terms.3. Press the key on the keyboard.To stop loading a web page, press the key > Stop.Related informationNo browser is available on my device, 216Zoom in to or out from a webpageOn a webpage, press the key > Zoom.• To zoom in, slide your finger up on the screen.• To zoom out, slide your finger down on the screen.To turn off zoom mode, press the key.About tabbed browsingWith tabbed browsing, you can open multiple web pages on your BlackBerry® device at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.The more tabs that you have open, the more memory your device uses.Related informationOpen, close, or switch between tabs, 205I can't open a new tab, 35Help Browser204
Open, close, or switch between tabsDo one of the following:•To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.•To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.•To switch between tabs, in the browser, press the key > Tabs. Click a tab.•To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next or Find Next on Page.View a list of web pages that you visited recently1. On the Home screen, click the Browser icon.2. Press the key > History.Add a shortcut to your Home screen or Favorites viewYou can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.1. Browse to a website, or highlight the item that you want to create a shortcut for.2. Press the key > Add to Home Screen.• To change the name of the shortcut, type a new name.• To change the location where the shortcut appears, change the Location field.• To add the shortcut to your Favorites view, select the Mark as Favorite checkbox.3. Click Add.Turn on browser shortcuts1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, select the Enable Keyboard Shortcuts check box.4. Press the key > Save.Related informationBrowser shortcuts, 0Help Browser205
Return to the home pageTo perform this task, you must have a home page set on your BlackBerry® device.1. On a webpage, press the key.2. Click Home.Move back or forward a webpage1. On a webpage, press the key.2. Click Back or Forward.Close the browser1. On a webpage, press the key.2. Click Close.Refresh a webpage1. On a webpage, press the key.2. Click Refresh.Playing media files, viewing pictures, and downloading filesView a full picture on a webpage1. On a webpage, highlight or pause on a picture.2. Press the key > View Image.•To zoom in to or out from the picture, press the key > Zoom.•To stop zooming, press the key > End Zoom.•To return the picture to its original size, press the key.Play a media file on a web page1. On a web page, click a media file.2. Click Open.Related informationSupported audio and video file formats, 18I can't play a song or video on a webpage, 217Help Browser206
Download a file from a webpageYou can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads.1. On a webpage, click the file that you want to download.2. In the Save dialog box, click Yes.Copying and forwarding web addressesCopy an address for a web page, link, or pictureDo any of the following:•To copy an address for a web page, press the key > Copy Page Address.•To copy an address for a link, pause on or highlight a link. Press the key > Copy Link.•To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link.To paste the address, press the key > Paste.Send a web address1. On the Home screen, click the Browser icon.• To send a web address for a web page that is in your bookmark list or browser history, highlight a web page.• To send a different web address, browse to a web page.2. Press the key > Send Link or Send Page Address.3. Click a message type.To return to the browser after you send the message, press the key.Send a link or picture from a web page1. On a web page, pause on or highlight a link or picture.2. Press the key > Send Link or Send Image Link.3. Click a message type.To return to the browser after you send the message, press the key.Help Browser207
Browser bookmarksAbout bookmarks for web pagesYou can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.Add a bookmark for a web page1. On a web page, press the key > Add to Bookmarks.2. In the Title field, type a name for the bookmark.3. In the Folder field, click the folder that you want the bookmark to appear in.4. Click Add.If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.Change or delete a bookmark for a web page1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key.•To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save.• To delete a bookmark, click Delete.Send a bookmark for a web page1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key > Send Link.5. Click a message type.To return to the browser after you send the message, press the key.Move a bookmark for a webpage1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.Help Browser208
4. Press the key > Move.5. Click the new location.Add, rename, or delete a bookmark folder for web pages1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark folder.4. Press the key.• To add a bookmark folder, click Add Subfolder.• To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key.• To delete a bookmark folder, click Delete Folder.RSS feedsFor more information about using RSS feeds on your BlackBerry® device, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help.About RSS feedsYou can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay up-to-date with your social networks and view your RSS feeds in one location.Add an RSS feed from the browser1. In the browser, on a web page with an RSS feed, press the Menu key.2. Click Subscribe to RSS Feed.3. Select the check box beside each feed that you want to add.4. Click Subscribe.5. Click OK.Browser optionsChange your home page or start page1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, do one of the following:• To change the home page, in the Home Page field, type a web address.• To use your home page as the start page when you first open the browser, change the Start Page field to Home Page.4. Press the key > Save.Help Browser209
Change the font size for text on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, change the Default Font Size field.4. Press the key > Save.Change your default search engineYour default search engine in the browser is also the default search engine that your BlackBerry® smartphone uses when you search the Internet using the search icon on the Home screen.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, click Manage Search Engines.4. Click a search engine.Related informationAdd a search engine from a website, 210Add a search engine from a websiteYou can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine.On the Home screen, click the Browser icon.• To add a search engine from a link on a website, browse to the website. Click the link. Click Add.•To add a search engine from a website that doesn't provide a link, press the key. If New Search Engine appears in the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature.Set the character encoding for all web pagesBy default, your BlackBerry® device uses the optimal character encoding for a web page.1. From the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, change the Default text encoding field.4. Press the key > Save.Stop loading images or playing embedded media files on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, do one of the following:• To stop loading images on web pages, clear the Load Images check box.• To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box.Help Browser210
4. Press the key > Save.Stop blocking pop-ups on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, clear the Block Popups check box.Receive a prompt before you close the browser or stream media from the Internet1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, below Prompt Before, do one of the following:• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Closing Tabs on Exit check box.•To receive a prompt confirming that you want to close the browser after you press the key, select the Closing Browser on Escape check box.• To receive a prompt before your BlackBerry® device uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media check box.4. Press the key > Save.Related informationI receive a prompt to switch networks when I stream a song or video, 216Delete browsing informationYour BlackBerry® smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing information that you want to delete.4. Click Clear Now.Turn off cookies in the browser1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy & Security section, clear the Accept Cookies check box.4. Press the key > Save.Help Browser211
Turn off JavaScript supportJavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, clear the Enable JavaScript check box.4. Press the key > Save.Turn on geolocation in the browserIf you turn on geolocation in the browser, some websites might be able to determine your approximate location.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy & Security section, select the Enable Geolocation check box.4. Press the key > Save.When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website check box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options.Browser securityAbout TLSThe BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server.Browser security optionsIf your email account uses a BlackBerry® Enterprise Server, you might not be able to change your browser security options.If you change a browser security option, other applications on your BlackBerry® smartphone that access a server might be affected.Option DescriptionPermit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.Help Browser212
Option DescriptionPermit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites.Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak.Digest Strength Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms. The stronger the digest algorithm is, the more secure your browsing experience is. To accept data with weak digest algorithms, change this field to Allow Weak. To accept only data with strong digest algorithms, change this field to Strong Only. To be prompted to accept data with weak digest algorithms, change this field to Prompt. Depending on the options that your administrator sets, you might not be able to change this option.Server Exceptions View a list of servers that have certificate problems you have accepted. To stop permitting a connection to a website with a certificate problem, highlight the server exception. Press the key > Delete.Related informationManage browser security, 213Manage browser security1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. Set the security options.4. Press the key > Save.Related informationBrowser security options, 212Add a trusted content serverIf your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. In the Proxy TLS section, highlight the Trusted Servers field.4. Press the key > Add Host.Help Browser213
5. Type the web address for the content server.6. Click OK.7. Press the key > Save.Add or change a website that is associated with a certificateTo access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You can manually add or change a website that is associated with a certificate.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.•To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the key > Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that is associated with the website. Click OK.• To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Press the key > Edit. Change the certificate. Click OK.3. Press the key > Save.Browser pushAbout browser pushBrowser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Web applications that use browser push automatically push updates to your device, unless you turn off browser push.Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache.Browser push optionsOption DescriptionProcess MDS Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or the BlackBerry® Internet Service.MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services.Process SMSC Set whether your device accepts push messages that are SMS-based.Help Browser214
Option DescriptionSMSC Hosts Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host.Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway.IP Hosts Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway.Turn off browser push1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Browser Push.3. Clear the Enable Push check box.4. Press the key > Save.Tips: BrowserTurn on browser shortcuts1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, select the Enable Keyboard Shortcuts check box.4. Press the key > Save.Related informationBrowser shortcuts, 0Personalization: BrowserChange your home page or start page1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, do one of the following:• To change the home page, in the Home Page field, type a web address.• To use your home page as the start page when you first open the browser, change the Start Page field to Home Page.Help Browser215
4. Press the key > Save.Change the font size for text on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, change the Default Font Size field.4. Press the key > Save.Troubleshooting: BrowserI can't open a new tabYou might not have enough available memory on your BlackBerry® device. Try completing the following actions:• Close a tab that you don't need.• Close other applications that don't need to be open.Related informationClose an application so that it is not running in the background, 284Close an application so that it is not running in the background, 284Open, close, or switch between tabs, 205No browser is available on my deviceDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device is connected to the wireless network.Related informationVisit a web page or search the Internet, 204I receive a prompt to switch networks when I stream a song or videoIf you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt Before, clear the Switching to Carrier Network for Streaming Media check box.Related informationReceive a prompt before you close the browser or stream media from the Internet, 211Help Browser216
I can't play a song or video on a webpageYour BlackBerry® device might not support the size or file format of the song or video file.Related informationPlay a media file on a web page, 206Help Browser217
CalendarGetting started: CalendarAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Help Calendar218
How to: CalendarSynchronizing calendarAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.Help Calendar219
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.Calendar basicsSwitch calendar viewsYou can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list.1. On the Home screen, click the Calendar icon.2. Press the key > View.3. Click a view.Go to a specific date in the calendar1. On the Home screen, click the Calendar icon.2. Press the key.• To move to a specific date, click Go To Date.• To move to the current date, click Go To Today.Schedule a meeting or an appointmentTo invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature.1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting or appointment information.•To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.4. Do one of the following:Help Calendar220
•To send the meeting invitation to the participants that you invited, press the key > Send.•To save an appointment, press the key > Save.Related informationTurn off your device, 340Turn off your device, 340Set an alarm in the calendarYou can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.1. On the Home screen, click the Calendar icon.2. Press the key > New Alarm.3. Type the alarm information.4. If you want the alarm to recur, change the Recurrence field.5. Press the key > Save.Switch calendarsIf your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider.1. On the Home screen, click the Calendar icon.2. Press the key > Select Calendar.3. Click a calendar.MeetingsSchedule a meeting or an appointmentTo invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature.1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting or appointment information.•To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.4. Do one of the following:•To send the meeting invitation to the participants that you invited, press the key > Send.•To save an appointment, press the key > Save.Help Calendar221
Related informationTurn off your device, 340Turn off your device, 340Delete an appointment, meeting, or alarm1. On the Home screen, click the Calendar icon.2. Highlight an appointment, meeting, or alarm.3. Press the key > Delete.Respond to a meeting invitation1. In a meeting invitation, press the key.2. Click Accept, Tentative, or Decline.3. If you declined a delegated meeting invitation, do one of the following:• To decline the meeting, click Decline.• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.4. Do one of the following:• To send the response without adding comments, click Send Response.•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted from the email application on your computer.View your calendar when responding to a meetingIn a meeting invitation, press the key > View Calendar.To return to the meeting invitation, press the key.Check availability of meeting participantsTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.You can only check availability of meeting participants in your organization.In a meeting or meeting invitation, below the list of meeting participants, click View Availability.• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time.• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend.Change the list of participants for a meetingTo perform this task, you must be the meeting organizer.Help Calendar222
1. In a meeting, in the Accepted or Declined field, highlight a contact.2. Press the key.3. Click Invite Attendee, Change Attendee, or Remove Attendee.4. Press the key > Save.Forward a meeting invitationTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.In a meeting or a meeting invitation, press the key > Forward.Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response.Delegate a meeting invitationTo perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Server that supports this feature.If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.1. In a meeting invitation, press the key > Delegate.2. Click a contact.• To send the response without adding comments, click Send Response.•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Send an email message to all meeting participantsIn a meeting, meeting invitation, or meeting response, press the key > Email All Attendees.Conference call meetingsAbout conference callsYou can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.Related informationHelp Calendar223
Conference call meetings, 223Create a conference call meeting from your deviceTo perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer.1. In a meeting, select the Conference call check box.2. Type the information for the conference call.3. Press the key > Save.Create a conference call meeting from your computerTo perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer.You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this feature.1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces.2. Type a lowercase x. Do not include spaces before or after the x.3. Type the participant access code. Type a space after the participant access code.4. Type CCM: and the moderator conference call bridge number. Do not include spaces.5. Type a lowercase x. Do not include spaces before or after the x.6. Type the moderator access code. Type a space after the moderator access code.ExampleIf the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.Enter a conference call meetingDo one of the following:• In a meeting notification, click Join Now.•In the calendar, highlight the meeting. Press the key > Join Now.Save your conference call informationYou can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry® device.1. On the Home screen, click the Calendar icon.2. Press the key > Options > Conference Calling.3. Type your conference call information.Help Calendar224
4. Press the key > Save.Calendar optionsChange how the calendar is displayed1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.• To change the default view, change the Initial View field.• To change the start and end time for days, change the Start Of Day field and End Of Day fields.• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.3. Press the key > Save.Change options for reminders1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.• To change the snooze time for reminders, change the Snooze field.• To change the default reminder time for calendar entries, change the Default Reminder field.3. Press the key > Save.Related informationTurn off your device, 340Change options for multiple calendars1. On the Home screen, click the Calendar icon.2. Press the key > Options.3. Click a calendar.• To change the color that is used for appointments from the calendar, change the Appointment Color field.• To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.4. Press the key > Save.Change the default calendarChanging the default calendar changes the email address that meeting invites are sent from.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Calendar (CICAL) field.4. Press the key > Save.Help Calendar225
Change how long your device stores calendar entries1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Change the Keep Appointments field.4. Press the key > Save.Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.Show tasks in the calendar1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Select the Show Tasks check box.4. Press the key > Save.Tips: CalendarCalendar shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.Schedule an appointment Press CChange to Agenda view Press AChange to Day view Press DChange to Week view Press WChange to Month view Press MMove to the next week, month, or day in Agenda view Press the Space key.Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.Move to the current date Press TMove to a specific date Press GHelp Calendar226
Personalization: CalendarChange how the calendar is displayed1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.• To change the default view, change the Initial View field.• To change the start and end time for days, change the Start Of Day field and End Of Day fields.• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.3. Press the key > Save.Change options for reminders1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.• To change the snooze time for reminders, change the Snooze field.• To change the default reminder time for calendar entries, change the Default Reminder field.3. Press the key > Save.Related informationTurn off your device, 340Change the default calendarChanging the default calendar changes the email address that meeting invites are sent from.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Calendar (CICAL) field.4. Press the key > Save.Help Calendar227
Troubleshooting: CalendarI cannot schedule appointments that span multiple daysIf you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.I cannot set some fields when scheduling appointmentsIf you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.Some characters in calendar entries do not appear correctly after synchronizationIf you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.I cannot enter a conference call with the Join Now optionThe Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option.Try the following actions:• If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the Location field or the Notes section.• If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your device waits before dialing an extension. From the Home screen, press the key. Press the key > Options > Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call with the Join Now option again.Help Calendar228
ContactsGetting started: ContactsAdd a contact• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save.• To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add to contacts. If necessary, add contact information. Press the key > Save.Search for a contact in your organization's address bookTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Contacts icon.2. Press the key > Lookup.3. Type part or all of a contact name.4. Press the key on the keyboard.5. Press the key.• To add a contact to your contact list, click Add to Contacts.• To add all the contacts, click Add All to Contacts.• To view information for a contact, click View.• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.• To start a new contact lookup, click Lookup.Synchronizing contactsAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.Help Contacts229
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.How to: ContactsContact basicsAdd a contact• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save.• To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add to contacts. If necessary, add contact information. Press the key > Save.Create a custom contact fieldCustom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all your contacts.1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.2. Click a field.Help Contacts230
3. Press the key > Change Field Name.4. To change the name of the field, place the cursor in the field. Press the key > Change Field Name. Type a name for the field. Press the key on the keyboard.5. Type the information that you want to add to the custom field.6. Press the key > Save.You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.Add a pause or a wait to a phone numberUse a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).1. After you type the main part of a phone number in a phone number field, press the key.2. Click Add Pause or Add Wait.3. Type the additional numbers.4. Press the key > Save.Change or delete a contact1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key.•To edit the information for the contact, click Edit. Change the contact information. Press the key > Save.• To delete a contact, click Delete.Search for a contact in your organization's address bookTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Contacts icon.2. Press the key > Lookup.3. Type part or all of a contact name.4. Press the key on the keyboard.5. Press the key.• To add a contact to your contact list, click Add to Contacts.• To add all the contacts, click Add All to Contacts.• To view information for a contact, click View.• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.Help Contacts231
• To start a new contact lookup, click Lookup.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 105Add a contact picture for caller ID1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Press the key > Add Picture.5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Press the key > Crop & Save.8. Press the key > Save.Related informationMy contact pictures keep changing, 238Change or delete a contact picture1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Highlight the contact picture.•To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select Picture.•To delete the contact picture, press the > Delete Picture.5. Press the key > Save.Related informationMy contact pictures keep changing, 238About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.Help Contacts232
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.4. Type a name for the category.5. Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Synchronizing contactsAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Help Contacts233
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Help Contacts234
Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.Personal distribution listsCreate a personal distribution listYou can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry® device do not appear in the email application on your computer.1. On the Home screen, click the Contacts icon.2. Press the key > New Group.3. Type a name for the personal distribution list.4. Press the key > Add Member.5. Click a contact.6. To add another contact, repeat steps 4 to 5.7. Press the key > Save Group.Change or delete a personal distribution list1. On the Home screen, click the Contacts icon.2. Highlight a personal distribution list.3. Press the key.• To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key > Save Group.• To delete a personal distribution list, click Delete Group > Delete.Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.Multiple contact listsAbout multiple contact listsIf your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device. For more information, contact your wireless service provider.Help Contacts235
View a different contact list1. On the Home screen, click the Contacts icon.2. Press the key > Select Contacts.3. Click a contact list.Change the default contact list1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Contact List (SYNC) field.4. Press the key > Save.Contact list optionsTurn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.Change the display options for contactsYou can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.3. Change the Global Name Display field.4. Press the key > Save.View the number of contacts stored on your device1. On the Home screen, click the Contacts icon.2. Press the key > Options.3. Click a contact list.The Number of Entries field displays the number of contacts that are stored in the contact list.Sort contacts or tasks1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.Help Contacts236
2. Press the key > Options.3. If necessary, click General Options.4. Change the Sort By field.5. Press the key > Save.Personalize: ContactsAdd a contact picture for caller ID1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Press the key > Add Picture.5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Press the key > Crop & Save.8. Press the key > Save.Related informationMy contact pictures keep changing, 238Change or delete a contact picture1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Highlight the contact picture.•To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select Picture.•To delete the contact picture, press the > Delete Picture.5. Press the key > Save.Related informationMy contact pictures keep changing, 238About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.Help Contacts237
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.4. Type a name for the category.5. Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Troubleshooting: ContactsContact list field data is not appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.Related informationCreate a custom contact field, 230My contact pictures keep changingThe contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry® device to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.Help Contacts238
To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.Help Contacts239
ClockGetting started: ClockSet the date and time1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click Ok.3. Do any of the following:• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.4. Press the key > Save.Related informationThe time on my device is incorrect, 244Turn on the alarm1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Alarm.3. Slide your finger to highlight On or Weekdays.4. Click OK.At the top of the Home screen, a clock indicator appears.To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application.Related informationTurn off your device, 340Set an alarm in the calendar, 221Help Clock240
How to: ClockSet the date and time1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click Ok.3. Do any of the following:• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.4. Press the key > Save.Related informationThe time on my device is incorrect, 244Display a second time zone on the clockYou can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Home Time Zone field.4. Press the key > Save.Related informationThe time on my device is incorrect, 244Change the clock faceYou can set a different clock face for the clock, stopwatch and timer.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Clock Face field, Stopwatch Face field or Timer Face field.4. Press the key > Save.Help Clock241
Change what appears on the screen when your device is charging1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the When Charging field.4. Press the key > Save.Turn on the alarm1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Alarm.3. Slide your finger to highlight On or Weekdays.4. Click OK.At the top of the Home screen, a clock indicator appears.To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application.Related informationTurn off your device, 340Set an alarm in the calendar, 221Silence the alarm• If snooze is not turned on, click Dismiss.• If snooze is turned on, click Snooze.Change alarm notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save.Turn on bedside clock modeYou can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Enter Bedside Mode.To turn off bedside clock mode, press the key.Help Clock242
Set options for bedside clock mode1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Bedside Mode section, do any of the following:• To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED check box.• To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio check box.• To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen check box.4. Press the key > Save.Use the stopwatch1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Stopwatch.3. Click the start/stop icon.• To record lap times, click the lap icon.• To stop timing, click the start/stop icon again.•To send the results in a message, press the key > Send Results. Click a message type.Use the timer1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Timer.3. Press the key > Set Timer.4. Set the time.5. Click OK.• To start or stop the timer, click the start/stop icon.• To reset the timer, click the reset icon.The timer continues to count down after you exit the Clock application.Change timer notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.4. Press the key > Save.Help Clock243
Personalization: ClockChange what appears on the screen when your device is charging1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the When Charging field.4. Press the key > Save.Change the clock faceYou can set a different clock face for the clock, stopwatch and timer.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Clock Face field, Stopwatch Face field or Timer Face field.4. Press the key > Save.Change alarm notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save.Change timer notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.4. Press the key > Save.Troubleshooting: ClockThe time on my device is incorrect1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.Help Clock244
3. Try one of the following actions:•If the Update Time field is set to Automatic, press the key > Update Time.• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.• If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® device. To update the time zone data, press the key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator.Related informationSet the date and time, 240Display a second time zone on the clock, 241Help Clock245
Tasks and memosCreate a task or memoYou can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar.1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.•To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence.• To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date and recurrence.• To create a memo, click New Memo. Type a title and the memo.2. Press the key > Save.Send a task or memo1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.2. Highlight a task or memo.3. Press the key > Forward As.4. Click a message type.Change or delete a task or memoOn the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.•To change the task or memo, click it. Change the task or memo information. Press the key > Save.•To delete the task or memo, highlight it. Press the key > Delete.Change the status of a task1. On the Home screen or in the Applications folder, click the Tasks icon.2. Highlight a task.3. Press the key.• To mark the task as complete, click Mark Completed.•To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save.Help Tasks and memos246
Hide completed tasks1. On the Home screen or in the Applications folder, click the Tasks icon.2. Press the key > Hide Completed.Show tasks in the calendar1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Select the Show Tasks check box.4. Press the key > Save.Synchronizing tasks and memosAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Help Tasks and memos247
Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Help Tasks and memos248
Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.4. Type a name for the category.5. Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Help Tasks and memos249
Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.Help Tasks and memos250
TypingHow to: TypingType text using SureType technologyTo perform this task, you must be using your BlackBerry® device in portrait view.1. Press the letter key once for each letter in a word.2. Do any of the following:• To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard.• To select an item from the list that appears when you type and continue typing the same word, click the item.• To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen.• To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen.For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key.Type text using multi-tapTo perform this task, you must be using your BlackBerry® device in portrait view.Do any of the following:• To type the first letter on a key, press the letter key once.• To type the second letter on a key, press the letter key twice.• To type the third letter on a key, press the letter key three times.• To type the fourth letter on a key, press the letter key four times.For example, to type run, you would press the R key three times, the U key twice, and the N key twice.Typing basicsHighlight, cut, copy, and paste text1. To highlight the text, touch the beginning and the end of the text.2. To adjust the highlighted text, slide the cursor frame.3. Press the Menu key.4. Click Cut or Copy.5. Place the cursor where you want to insert the cut or copied text.Help Typing251
6. Press the Menu key.7. Click Paste.Hide the touch screen keyboardYour BlackBerry® device shows the touch screen keyboard when you tap a text field, and hides the keyboard when you tap the hide bar just above the keyboard. You can hide the keyboard manually to display more content on the screen.Tap the hide bar just above the keyboard.To show the keyboard again, click the Show Keyboard icon in the tool bar at the bottom of the screen.Type a symbolDo any of the following:• If you are using the full keyboard in landscape or portrait view, tap the Alt key. Tap the Symbol key. Tap the symbol.• If you are using the keyboard in portrait view with SureType technology turned on, tap the Symbol key. If necessary, to see more symbols, continue tapping the Symbol key until you find your symbol. Tap the symbol.• If you are using the keyboard in portrait view with multi-tap turned on, tap the Symbol key. If necessary, to see more symbols, continue tapping Symbol key until you find your symbol. Tap the symbol.Type an accent or special character1. Press and hold a letter key.2. Click the accented or special character in the list that appears when you type.Clear text from a fieldIn a field that you typed text into, press the key > Clear Field.Typing input methodsSwitch typing input methods when you are typingTo perform this task, you must be using your BlackBerry® device in portrait view.You can switch between the SureType keyboard, the multi-tap keyboard, and the full keyboard.When you are typing, press the key > Enable <typing input method>.Change options for typing input methods1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Change the options.5. Press the key > Save.Help Typing252
Change your typing styleYou can change how your BlackBerry® device recognizes what you type by selecting a typing style.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your device to suggest word predictions as you type, change the Style field to Predictive.• To set your device to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap. The Portrait Keyboard Type field must be set to Reduced in Options > Typing and Input > Keyboard, to have this option.• To set your device to suggest spelling corrections as you type, change the Style field to Corrective.4. Press the key > Save.Type text using the predictive input methodWhen you are typing text, perform any of the following actions:• To select the highlighted suggestion and start typing a new word, press the Enter key.• To select the highlighted suggestion and continue typing the same word, click the word.• To ignore the suggestions, keep typing.About typing using different keyboard stylesWhen you need to type, your BlackBerry® device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device.If you are using your device in portrait view, you can switch between the SureType® keyboard, multi-tap keyboard, and full keyboard, and you can set one of these keyboard styles to be your default. If you are using your device in landscape view, you can type using the full keyboard.Type text using SureType technologyTo perform this task, you must be using your BlackBerry® device in portrait view.1. Press the letter key once for each letter in a word.2. Do any of the following:• To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard.• To select an item from the list that appears when you type and continue typing the same word, click the item.• To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen.• To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen.Help Typing253
For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key.Type text using multi-tapTo perform this task, you must be using your BlackBerry® device in portrait view.Do any of the following:• To type the first letter on a key, press the letter key once.• To type the second letter on a key, press the letter key twice.• To type the third letter on a key, press the letter key three times.• To type the fourth letter on a key, press the letter key four times.For example, to type run, you would press the R key three times, the U key twice, and the N key twice.Find more information about typing in other languagesYou can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.Typing optionsChange the keyboard layout1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Keyboard Layout field.4. Press the key > Save.Change the default keyboard for portrait viewYou can set your BlackBerry® device to use the reduced keyboard or full keyboard by default when you use your device in portrait view.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Portrait Keyboard Type field.4. Press the key > Save.Change the default currency symbol1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Currency Key field.4. Press the key > Save.Help Typing254
Stop displaying contacts in the list that appears when you type1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Names check box.5. Press the key > Save.Turn on key tones1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Select the Key Tone check box.4. Press the key > Save.Turn off trackpad sounds1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Clear the Audible Roll check box.4. Press the key > Save.To turn on trackpad sounds again, select the Audible Roll check box.A high sensitivity level requires less pressure than a lower sensitivity level.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save.Set the cursor speed1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Key Rate field.4. Press the key > Save.Spelling checkerYou can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.Help Typing255
Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.•To ignore the suggested spelling, press the key.•To ignore all instances of the suggested spelling, press the key > Ignore All.•To add the word to the custom dictionary, press the key > Add To Dictionary.•To stop checking spelling, press the key > Cancel Spell Check.Change options for checking spellingYou can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to check spelling automatically before you send an email message.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Spell Check.3. Change one or more options.4. Press the key > Save.I can't check spellingYou can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.Stop displaying spelling suggestions in the list that appears when you typeBy default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions, when available, appear in bold in the list that appears when you type.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling check box.5. Press the key > Save.Custom dictionaryAbout the custom dictionaryYou can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling.Help Typing256
Add, change, or delete a word in the custom dictionary1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Custom Dictionary.•To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard.•To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on the keyboard.•To delete a word from the custom dictionary, highlight the word. Press the key > Delete.Stop adding items to the custom dictionary automatically1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Typing check box.5. Change the Email field to Off.6. Press the key > Save.Word SubstitutionAbout Word SubstitutionWord Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key.Your BlackBerry® device has built-in Word Substitution entries that correct common mistakes. For example, Word Substitution changes hte to the. You can create Word Substitution entries for your common typing mistakes or for abbreviations. For example, you might create a Word Substitution entry that replaces ttyl with talk to you later.Create a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Press the key > New.4. In the Replace field, type the text to replace.5. In the With field, do one of the following:• Type replacement text.•To insert a macro (for example, the current date or time), press the key > Insert Macro.6. Do one of the following:• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.• To capitalize the entry according to the context, change the Using field to SmartCase.Help Typing257
7. In the Language field, change the language.8. Press the key > Save.Change or delete a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Highlight a Word Substitution entry.4. Press the key.•To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.• To delete the Word Substitution entry, click Delete.Related informationAbout Word Substitution, 257Turn off Word Substitution1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling check box.5. Press the key > Save.Tips: TypingTyping shortcuts for the touch screen keyboardDepending on the typing input language that you are using, some shortcuts might not be available.Show the keyboard Click a text field or click the Show Keyboard icon at the bottom of the screen.Hide the keyboard Touch the top of the keyboard and slide your finger quickly down the screen.Insert a period Press the Space key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the Space key.Capitalize a letter Click the Shift key. Click the letter key.Turn on CAP lock Press and hold the Shift key until the lock indicator appears on the key. To turn off CAP lock, press the Shift key again.Type a symbol Press the Symbol key. Press the letter key.Help Typing258
Type an accented character Press and hold the letter key. Press the accented character that appears on the screen.Type a number in a text field Press the 123 key. Press the number key.Type a number in a number field Press a number key. You do not need to press the 123 key.Turn on NUM lock Press and hold the 123 key until the lock indicator appears on the key. To turn off NUM lock, press the 123 key again.Move the cursor to edit text Click the text. Your BlackBerry® device displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.Change the typing input language When you are using your device in landscape view or in portrait view with the full keyboard, click the globe icon. Click an input language.Troubleshooting: TypingI cannot check spellingYou can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.SureType technology doesn't recognize a wordUse the list that appears when you type to help you build words that SureType technology doesn't recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination. Click the screen. Continue typing the word.Help Typing259
KeyboardHow to: KeyboardChange the keyboard layout1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Keyboard Layout field.4. Press the key > Save.Change the default keyboard for portrait viewYou can set your BlackBerry® device to use the reduced keyboard or full keyboard by default when you use your device in portrait view.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Portrait Keyboard Type field.4. Press the key > Save.Assign an application to a Convenience keyYour BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Convenience Keys.3. Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field. Change the Convenience Key Opens field.4. Press the key > Save.Change the default currency symbol1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Currency Key field.4. Press the key > Save.Set the cursor speed1. On the Home screen or in a folder, click the Options icon.Help Keyboard260
2. Click Typing and Input > Keyboard.3. Change the Key Rate field.4. Press the key > Save.Turn on key tones1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Select the Key Tone check box.4. Press the key > Save.Troubleshooting: KeyboardNo application opens when I press a Convenience keyTry the following:• If you have not done so, assign an application to the key.• Verify that you did not delete the application that you assigned to the key.Help Keyboard261
LanguageHow to: LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, Word Substitution and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English.Change the language1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.• To change the display language, change the Display Language field.• To change the typing language, change the Typing Language field.• To change the language for voice commands, change the Voice Dialing Language field.3. Press the key > Save.Use a shortcut for switching typing input languages when you are typing1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.• To switch the typing input language by holding the Alt key and pressing the Enter key, change the Shortcut Keys field to Alt-Enter.• To switch the typing input language by holding the Shift key and pressing the Space key, change the Shortcut Keys field to Shift-Space.3. Press the key > Save.To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.Add a display languageYou can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Connect your device to your computer and open the BlackBerry Desktop Software.For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.Help Language262
Delete a languageYou can delete languages that you do not use to increase the amount of space available.1. On the Home screen or in a folder, click the Setup icon.2. Click Languages > Manage Languages.3. Select the languages you want to keep.4. Click Update.Any languages that you do not select are deleted from your BlackBerry® device.Troubleshooting: LanguageSome characters do not appear correctly on my deviceThe BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.I can't find a display language on my deviceYou can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.• Connect your device to your computer and open the BlackBerry Desktop Software.For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.Help Language263
Screen displayHow to: Screen displayUse a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related informationMy display changed, 269Set options for backlighting1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Do any of the following:• To change the brightness of the backlight for the screen, change the Backlight Brightness field.• To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, change the Backlight Timeout field.• To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight check box.4. Press the key > Save.Related informationThe screen turns off, 34Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Related informationUse grayscale or reverse contrast for the screen display, 266Screen display, 264Help Screen display264
Organizing applications on the Home screenAbout organizing application iconsApplication icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu.You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.Find or hide an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:•To see all your application icons, press the key > Show All.•To hide an application icon, highlight the icon. Press the key > Hide.•To show all hidden application icons, press the key > Show All.•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.Related informationMy display changed, 269Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the key.• To move the application icon to a different location on the Home screen, click Move. Click the new location.• To move the application icon into an application folder, click Move To Folder. Click an application folder.• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.Add, rename, or delete a folder on the Home screenOn the Home screen, do one of the following:•To add a folder, press the key > New Folder. Type a name for the folder. Click OK.•To rename a folder, highlight a folder. Press the key > Rename. Type a name for the folder. Click Save.•To delete a folder, highlight a folder. Press the key > Delete.Help Screen display265
Add a message that appears when your device is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your device is locked.4. Press the key > Save.Set the touch screen sensitivityYou can set how sensitive the screen is to your touch.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Touchscreen Sensitivity.• If you want the screen to respond faster when you tap it, change the Tap Interval field to a lower number.• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change the Hover Period field to a lower number.3. Press the key > Save.Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator check box.4. Press the key > Save.When your BlackBerry® device is connected to the wireless network, the LED light flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.Help Screen display266
ThemesAbout themesDepending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.Switch themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.4. Click Activate.To delete a theme, click the theme. Click Delete.Related informationMy display changed, 269Personalize: Screen displayChange the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Related informationUse grayscale or reverse contrast for the screen display, 266Screen display, 264Use a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related informationMy display changed, 269Help Screen display267
Add a message that appears when your device is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your device is locked.4. Press the key > Save.Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.ThemesAbout themesDepending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.Switch themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.4. Click Activate.To delete a theme, click the theme. Click Delete.Related informationMy display changed, 269Help Screen display268
Troubleshooting: DisplayMy display changedDepending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes.No application opens when I press a Convenience keyTry the following:• If you have not done so, assign an application to the key.• Verify that you did not delete the application that you assigned to the key.The screen turns offWhen you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device.Related informationSet options for backlighting, 264Help Screen display269
GPS technologyDepending on your wireless service provider, this feature might not be supported.Getting started: GPS technologyDepending on your wireless service provider, this feature might not be supported.About GPS technologyDepending on your wireless service provider, this feature might not be supported.You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency operator might be able to use GPS technology to estimate your location.Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology.Turn on GPS technologyDepending on your BlackBerry® device model and wireless network, this feature might not be supported.Note: The GPS options that appear on your device might differ slightly from the options that appear in this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location On.4. Press the key > Save.To turn off GPS technology, change the Location Services field to Location Off.Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon.Help GPS technology270
2. Click Device > Location Settings.3. Change the GPS Data Source field.4. Press the key > Save.How to: GPS technologyDepending on your wireless service provider, this feature might not be supported.About GPS technologyDepending on your wireless service provider, this feature might not be supported.You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency operator might be able to use GPS technology to estimate your location.Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology.Turn on GPS technologyDepending on your BlackBerry® device model and wireless network, this feature might not be supported.Note: The GPS options that appear on your device might differ slightly from the options that appear in this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location On.4. Press the key > Save.To turn off GPS technology, change the Location Services field to Location Off.Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.Help GPS technology271
3. Change the GPS Data Source field.4. Press the key > Save.Get your GPS locationDepending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry® device must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Press the key > Refresh Location.The longitude and latitude coordinates for your current location appear.Prevent others from tracking your locationIf your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry device. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location Off.4. Press the key > Save.Turn off location aiding or location dataLocation aiding and location data, if available for your BlackBerry® device, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased. To avoid these charges, you can turn off location aiding or location data, but it might take longer for your device to get your GPS location. For more information about data service charges, contact your wireless service provider.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.• To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled.• To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled While Roaming.• To turn off location data, in the Location Data section, change the Setting field to Disabled.• To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While Roaming.3. Press the key > Save.Troubleshooting: GPS technologyDepending on your wireless service provider, this feature might not be supported.Help GPS technology272
I can't use GPS technologyDepending on your wireless service provider, this feature might not be supported. .If you are outdoors, move away from buildings and expose your device to open sky. If you are indoors, move close to a window.If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.Help GPS technology273
CompassGetting started: CompassAbout the compassDepending on your wireless service provider, this feature might not be supported. You can only use the Compass application in portrait view.You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the Compass application with location-based applications, such as the Maps application that might be preloaded on your device, to provide you with information such as driving directions or your position in relation to points of interest. To use this feature, your BlackBerry® device must have an internal GPS receiver. If your device does not have an internal GPS receiver, you can pair your device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.How to: CompassView location on a map from the compassYou can view the compass and your location on a map at the same time.1. On the Home screen or in the Applications folder, click the Compass icon.2. Press the key > Location on Map.To return to the Compass application, press the key > Close.Navigate to a destinationYou can use the Compass application to help you navigate by direction rather than by a driving route, for example, if you are in an area with no roads or if you are walking to your destination.1. On the Home screen or in the Applications folder, click the Compass icon.2. Press the key > Set Destination.• To find your destination on the map, place the cursor on the map.• To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Tap the destination.• To search for a point of interest, such as a business or landmark, in the Search field, type the information for the point of interest. Tap the destination.Help Compass274
3. Press the key > Select Location.The compass displays the direction of the destination.To clear the destination from the compass, press the key > Clear Destination.Calibrate the compass manuallyTo make sure that the compass reading is accurate, you can calibrate the compass manually.1. On the Home screen or in the Applications folder, click the Compass icon.2. Press the key > Calibration.3. Flip the BlackBerry® device until it vibrates.Personalize: CompassChange options for the compass1. On the Home screen or in the Applications folder, click the Compass icon.2. Press the key > Compass Options.• To change the way latitude and longitude coordinates are displayed, change the Location LAT/LON display format field.• To set a different compass face, change the Screen Mode field.• To change where the compass points, change the Magnetic/True North field.3. Press the key > Save.Help Compass275
MapsHow to: MapsPan a map1. On the Home screen, click the Maps icon.2. On the screen, slide your finger in any direction.Zoom in to or out from a map1. On the Home screen, click the Maps icon.2. Do one of the following:• To zoom in, touch the screen with your finger and thumb and pinch them together.•To zoom to a point on a map, press the key > Zoom to Point.• To zoom out, touch the screen with your finger and thumb and pinch them apart.View a location on a map1. On the Home screen, click the Maps icon.2. Press the key > Find Location.• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.• To view a new location, in the Find an address field, type an address. Highlight the location.• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.• To view a favorite location, in the Favorites section, highlight the location.3. Press the key > View on Map.If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your device must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.View an address on a map using a linkWhen your BlackBerry® device recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your device underlines the address.1. Highlight an underlined address.2. Press the key > View on Map.Help Maps276
View a list of points of interest near a locationYou can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location.1. On the Home screen, click the Maps icon.2. Press the key > Find Location.3. In the Find a store, café, etc. field, type the point of interest information.4. Press the key.5. Press the key > View All on Map.View contact information for a point of interestPoints of interest are displayed on maps as location markers.1. On the Home screen, click the Maps icon.2. Press the key > Find Location.3. In the Find a store, café, etc. field, type information for a point of interest.4. Highlight the location.5. Press the key > Display Details.Add a location to your list of favorites1. On the Home screen, click the Maps icon.2. View a location on a map.3. Press the key > Add As Favorite > OK.To view the list of your favorite locations, press the > Favorites.Change the information for a location in your list of favorites1. On the Home screen, click the Maps icon.2. Press the key > Favorites.3. Highlight a location.4. Press the key > Edit Favorite.5. Do any of the following:• In the Label field, type a new name for the location.• In the Description field, type a description of the location.6. Click OK.Delete a location from your list of favorites1. On the Home screen, click the Maps icon.Help Maps277
2. Press the key > Favorites.3. Highlight a location.4. Press the key > Remove as Favorite.5. Click Yes.Get directions1. On the Home screen, click the Maps icon.2. Press the key > Get Directions.3. Do one of the following to specify a starting location:• To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location.• To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are viewing a favorite location, click the location address.• To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location on the map.• To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the Find a store, café, etc. field, type the information for the point of interest. Press the key. Click a point of interest.• To specify a contact's address, set the Start field to Find Location. In the Find a store, café, etc. field, type the contact's name. Click the contact.• To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, type the address. Press the key. Click the location.• To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location.4. Repeat step 3 to specify an ending location.5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox beside one or more route options. Click OK.6. Click Search.Send a locationYou can send a location as a message, for example, in an email or instant message. The message that you send includes a link to the location so that the recipient can view the location on a map.1. Do one of the following:•To send a location you are viewing on a map, press the key.• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key.2. Click Send Location.3. Click a message type.Help Maps278
Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the GPS Data Source field.4. Press the key > Save.Copy a location1. Do one of the following:•To copy a location you are viewing on a map, press the key.• To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key.2. Click Copy Location.To paste the location, press the key > Paste.Clear a mapWhen you clear a map, any route information displayed on the map no longer appears.1. On the Home screen, click the Maps icon.2. On a map, press the > Clear Map.Keep backlighting on when you track your movementBy default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage.1. On the Home screen, click the Maps icon.2. Press the key > Options.3. Change the Backlight Timeout When Battery Level field.4. Press the key > Save.Related informationSet options for backlighting, 264Help Maps279
Change the font settings for mapsIf you change the font settings for maps, your font settings for all other applications do not change.1. On a map, press the key > Options.2. Click Global Map Options.3. Perform any of the following actions:• Change the Default Font Family field.• Change the Minimum Font Size field.4. Press the key > Save.Change the units of measure for maps1. On a map, press the key > Options.2. Click Global Map Options.3. Change the System of Measurement field.4. Press the key > Save.Change the display language for mapsIf you change your display language for maps, the display language settings for all other applications do not change.1. On a map, press the key > Options.2. Click Global Map Options.3. Do one of the following:• To view text on maps only in English, change the Map Display Language field to English.• To view text on maps in the language of the location you are viewing, change the Map Display Language field to International.4. Press the key > Save.Tips: MapsTroubleshooting: MapsSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.Help Maps280
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.Related informationFeature availability, 15Help Maps281
ApplicationsGetting started: ApplicationsAbout downloading apps with BlackBerry App WorldWith BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device.If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.About adding apps with BlackBerry Desktop SoftwareIf you have the BlackBerry® Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore apps. You can also add apps to your device that you have downloaded to your computer, without having to use the wireless network.To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.For more information about managing apps using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.About social networking applicationsYou can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more.You can download social networking applications for your BlackBerry device from the BlackBerry App World™ storefront. You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or features might not be supported.For more information about social networking applications, visit www.blackberry.com/support. If you need help using a social networking application, you can find answers in the application by pressing the Menu key and clicking Help on your device.Help Applications282
About instant messaging applicationsYou can download instant messaging applications for your BlackBerry® device from the BlackBerry App World™ storefront. By default, your BlackBerry device comes with BlackBerry® Messenger. You can use BBM™ to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature of BBM, you can share pictures, lists, appointments, and more.You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or features might not be supported.For more information about BBM and other instant messaging applications, visit www.blackberry.com/support. If you need help using an instant messaging application, you can find answers in the application by pressing the Menu key and clicking Help on your device.How to: ApplicationsAbout multitaskingYour BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.There are also shortcuts for most applications that can help you to perform common tasks quickly.Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance of your device, try to close applications when you are finished with them.Related informationTips and shortcuts, 36Keep an application running in the background and switch to another application, 283Close an application so that it is not running in the background, 284Keep an application running in the background and switch to another application•To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want does not appear, click the Home screen icon and navigate to the application icon that you are looking for.•To return to the Home screen if you are not on a call, press the key.•To return to the Home screen if you are on call, press and hold the key until the application switcher appears. Click the Home screen icon.Note: If you press the key while you are on a call, you will end the call even if you have switched to another application.Help Applications283
Related informationClose an application so that it is not running in the background, 284Close an application so that it is not running in the backgroundTo optimize the performance of your BlackBerry® device, try to close applications when you are finished with them.In an application, do one of the following actions:•Press the key > Close.•Press the key. If necessary, continue to press the key until the Home screen appears.Related informationKeep an application running in the background and switch to another application, 283Require your device password before adding an applicationTo perform this task, you must have set a BlackBerry® device password.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Prompt on Application Install check box.4. Press the key > Save.Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator.1. On the Home screen or in a folder, highlight an application icon.2. Press the key > Delete.View properties for an application1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Click an application.View the size of an application database1. On the Home screen or in a folder, click the Options icon.2. Click Device > Device and Status Information.3. Press the key > Database Sizes.Help Applications284
Tips: ApplicationsTips: Finding appsLook in a folder on your Home screen Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.Search for an app On the Home screen, start typing the application name.Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.Tips: Freeing and conserving storage spaceTry to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.For full instructions, click the links under Related information at the bottom.Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click Device > Storage.Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Reduce the amount of time that your device stores email messages and calendar entriesOn the Home screen, click the Messages icon or Calendar icon. Press the key > Options.Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences.Help Applications285
Receive only the first section of long email messages, and choose whether to download moreOn the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported.Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key > Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Related informationMove, rename, or delete a file, 131Set how long your device stores messages, 86Change how long your device stores calendar entries, 226Stop storing messages sent from your computer on your device, 86Stop storing messages sent from your device on your computer, 86Receive only the first section of long email messages, 79Change the size of pictures that you take, 167View the amount of available storage space on your device, 344The application memory on my device is low, 346Troubleshooting: ApplicationsI can't add, update, or return to the previous version of an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update device applications. For more information, contact your administrator.Try the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your device has enough memory to add or update the application.I deleted an application that I want backIf you delete an application that you downloaded, you might be able to restore the application to your BlackBerry® device.Try one of the following:• If you downloaded the application from the BlackBerry App World™ storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help.Help Applications286
• If you downloaded the application with the BlackBerry® Desktop Software, for more information about restoring applications, see the Help in the BlackBerry Desktop Software.• If you downloaded the application from your wireless service provider or a third-party organization, for more information about restoring the application, contact your wireless service provider or the third-party organization.Help Applications287
BlackBerry Device SoftwareHow to: BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry® Device Software for one of the following reasons:• to access new applications and features• to resolve a technical issue• your wireless service provider requires you to update the BlackBerry Device SoftwareYou might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry® Desktop Software.The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress. Do not remove the battery while the update is in progress.Over the wireless networkYou can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your device. You can also check for updates manually through the device options. The available update might be a complete software update, or a partial software update only. If the available update is a complete software update, your device data is backed up on your device and restored during the installation process. Depending on the options that your wireless service provider or administrator sets, you might not be able to update the BlackBerry Device Software over the wireless network. Depending on your wireless service provider, extra fees might apply when you download the update to your device.From a web siteIf your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature, you can update your BlackBerry Device Software by connecting your device to your computer and visiting the update web site at www.blackberry.com.Using the BlackBerry Desktop SoftwareIf you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from your computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Help BlackBerry Device Software288
Update the BlackBerry Device Software from a web siteIf your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.1. From your computer, visit the BlackBerry Device Software update site.2. Click Check for Updates.3. Connect your BlackBerry device to your computer.4. On the Update summary screen, select the check box beside the update that you want to install.5. Do any of the following:• To add or remove optional applications, click Options. Select or clear the check box beside one or more applications. Click Next.• To back up your device data or delete all device data, click Settings. Select the check box beside one or more data types. Click OK.6. Click Next.7. Complete the instructions on the screen to sign up for or decline email notifications for new software.8. Click Next > Finish.Update the BlackBerry Device Software using the BlackBerry Desktop SoftwareResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.Update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. Depending on your wireless service provider, you might not be able to perform this task at certain times of the day, when there is a greater volume of network traffic.You can use your BlackBerry® device when you download the BlackBerry® Device Software but not when you install the software. You have the option to schedule the update to occur at a specific time.Help BlackBerry Device Software289
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen, click the Options icon. Click Device > Software Updates.2. Complete the instructions on the screen.Note: During the installation process, your device might reset or display a white screen. If encryption is turned on, you might need to type your password at various times during the installation process.Delete the previous version of the BlackBerry Device SoftwareDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.If you recently updated your BlackBerry® Device Software over the wireless network, the previous version of your software might be temporarily stored on your BlackBerry device. To increase the amount of application storage on your device, you can delete the previous version.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Software Updates.3. Press the key > View Result.4. Press the key > Delete Downgrade Data.Hide or show an optional BlackBerry Device Software updateDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.If a BlackBerry® Device Software update is optional, you can hide the update on the Software Updates screen and hide the Wireless Update icon. Mandatory updates can't be hidden.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Software Updates.•To hide an optional update, highlight a software version. Press the key > Hide.•To show all hidden updates, press the key > Show All.View the version number of the BlackBerry Device Software on your device1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions.To return to the Options screen, press the key three times.Help BlackBerry Device Software290
Troubleshooting: BlackBerry Device SoftwareI can't update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry® Device Software over the wireless network.Try the following actions:• Verify that your BlackBerry device is connected to a wireless network.• Verify that your device has enough storage space to update the BlackBerry Device Software.• Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless service provider.• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website.My device doesn't have enough available storage space to update the BlackBerry Device SoftwareTry performing the following actions:• Delete media files, display languages, or third-party applications that you don't use.• Transfer media files that you have stored in the BlackBerry® device memory to a media card.Help BlackBerry Device Software291
Manage ConnectionsMobile networkGetting started: Mobile networkCheck what wireless networks your device connects toYou can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model.For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to a WLAN, 328I can't connect to the mobile network, 318I can't connect to the mobile network, 318I can't connect to a WLAN, 328Help Manage Connections292
Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.Related informationAbout emergency calls and Emergency Callback Mode, 48Help Manage Connections293
How to: Mobile networkCheck what wireless networks your device connects toYou can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model.For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to a WLAN, 328I can't connect to the mobile network, 318I can't connect to the mobile network, 318I can't connect to a WLAN, 328Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Help Manage Connections294
RoamingAbout roaming and international roamingIn most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam.If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.For more information about roaming and roaming fees, contact your wireless service provider.Switch wireless networks manuallyTo perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.Your device is designed to switch to an appropriate wireless network automatically when you travel.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Network Selection Mode field to Manual.4. Click a wireless network.5. Press the key > Close.To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.Related informationI can't connect to the mobile network, 299I can't connect to the mobile network, 318Connect to a GSM or UMTS networkIf your BlackBerry® device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider.1. Insert a SIM card into your device. For more information about inserting a SIM card, see the printed documentation that came with your device.2. In the dialog box that appears, click Yes.Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Help Manage Connections295
Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Do one of the following:• To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.4. Press the key > Close.Related informationI can't connect to the mobile network, 299Data service unavailable, 300I can't connect to the mobile network, 318Data service unavailable, 300Set the wireless networks to use for roamingDepending on your wireless service provider and wireless network, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.• To connect to CDMA networks only, set the Network Technology field to 3G.• To connect to either a GSM® or CDMA network, set the Network Technology field to Global.• To connect to GSM networks only, set the Network Technology field to GSM/UMTS. To optimize network coverage, set the Network Mode field to one of the following: 2G & 3G or 2G & 3G/4G or 2G & 3G/H+. The options that appear in the Network Mode field depend on your wireless service provider.3. Press the key > Close.Preferred wireless network listAbout the preferred wireless network listYour wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network automatically.Help Manage Connections296
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.Add a wireless network to the preferred wireless network listTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Press the key > My Preferred Network List.4. Press the key > Add Network.• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network.• To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network.• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.5. Press the key > Close.Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Delete a wireless network from the preferred wireless network listTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Press the key > My Preferred Network List.4. Highlight a wireless network.5. Press the key > Delete.6. Press the key > Close.Change the order of preferred networksTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Press the key > My Preferred Network List.4. Highlight a wireless network.Help Manage Connections297
5. Press the key > Move.6. Click the new location.7. Press the key > Close.Change the connection speed for the wireless networkA faster connection speed requires more battery power.Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.1. On the Home screen, click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Network Mode field.4. Press the Escape key.Related informationI can't connect to the mobile network, 299I can't connect to the mobile network, 318Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator check box.4. Press the key > Save.When your BlackBerry® device is connected to the wireless network, the LED light flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).Help Manage Connections298
Indicator DescriptionYou can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.Related informationAbout emergency calls and Emergency Callback Mode, 48Troubleshooting: Mobile networkI can't connect to the mobile networkTry the following actions:• If your BlackBerry® smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.• Verify that you've turned on the connection to the wireless network.• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your smartphone remains connected to that wireless network until you select your wireless service provider's network again.• If you've set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the connection speed.• If you have a Wi-Fi® enabled smartphone and your wireless service provider supports UMA, verify that your connection preference isn't set to Wi-Fi Only.Related informationTurn on or turn off a network connection, 292Turn on or turn off a network connection, 292UMA connection settings, 308Switch wireless networks manually, 295Turn on or turn off data service or set roaming options, 20Help Manage Connections299
Turn on or turn off a network connection, 292I can't connect to a GSM or UMTS networkTry the following actions:• Verify that your SIM card is inserted in your BlackBerry® smartphone correctly.• Verify that you are in a GSM® or UMTS® network area that is supported by your wireless service plan.• Verify that the network that you want to connect to appears in your preferred wireless network list.• On the Home screen, click the Manage Connections icon. Click Networks and Connections > Mobile Network. If the Network Technology field is set to GSM/UMTS, verify that the Network Mode field is set to one of the following: 2G & 3G or 2G & 3G/4G or 2G & 3G/H+. The options that appear in the Network Mode field depend on your wireless service provider.Related informationConnect to a GSM or UMTS network, 295Check what wireless networks your device connects to, 292Add a wireless network to the preferred wireless network list, 297Connect to a GSM or UMTS network, 295Check what wireless networks your device connects to, 292Add a wireless network to the preferred wireless network list, 297Error messagesData service unavailableDescriptionThis message appears when you don't have access to data services on your BlackBerry® smartphone.Possible solutionsTry the following actions:• Verify that you're in a wireless coverage area.• Verify that the data service on your smartphone is turned on.• If you're roaming, verify that you can access data services while you roam.Related informationTurn on or turn off data service or set roaming options, 20Turn on or turn off data service or set roaming options, 20Wi-Fi technologyDepending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.Help Manage Connections300
Getting started: Wi-Fi technologyAbout connecting to a Wi-Fi networkWith Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually.If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within range of that network, your device connects to it automatically.Connect to a Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi.3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networks only check box.4. Click the Wi-Fi network that you want to connect to.5. If the Wi-Fi network requires authentication, type a password for the network.The name of the Wi-Fi network appears at the top of the Home screen.Related informationI can't connect to a Wi-Fi network, 311Connect to a Wi-Fi network manuallyIf you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.3. In the SSID field, type the name of the Wi-Fi network.4. Click Next.5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.6. Click Save and Connect.Related informationOptions for saved Wi-Fi networks, 306I can't connect to a Wi-Fi network, 311Help Manage Connections301
Check what wireless networks your device connects toYou can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model.For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to a WLAN, 328I can't connect to the mobile network, 318I can't connect to the mobile network, 318I can't connect to a WLAN, 328Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Help Manage Connections302
Indicator DescriptionProvides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.Related informationAbout emergency calls and Emergency Callback Mode, 48How to: Wi-Fi technologyCheck what wireless networks your device connects toYou can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model.For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.Help Manage Connections303
Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to a WLAN, 328I can't connect to the mobile network, 318I can't connect to the mobile network, 318I can't connect to a WLAN, 328Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Connect to a Wi-Fi networkAbout connecting to a Wi-Fi networkWith Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually.If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within range of that network, your device connects to it automatically.Help Manage Connections304
Connect to a Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi.3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networks only check box.4. Click the Wi-Fi network that you want to connect to.5. If the Wi-Fi network requires authentication, type a password for the network.The name of the Wi-Fi network appears at the top of the Home screen.Related informationI can't connect to a Wi-Fi network, 311Connect to a Wi-Fi network using Wi-Fi Protected SetupIf your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without entering a long password.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi Network > Other Ways to Connect.• To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry® device, click Start.• To use a PIN, click Enter PIN into router. On your device, click Start. Your device provides you with a PIN. On the administration screen for your router or access point, type the PIN.Connect to a Wi-Fi network manuallyIf you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.3. In the SSID field, type the name of the Wi-Fi network.4. Click Next.5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.6. Click Save and Connect.Related informationOptions for saved Wi-Fi networks, 306I can't connect to a Wi-Fi network, 311Saved Wi-Fi networksChange, move, or delete a saved Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks.3. Highlight a saved Wi-Fi® network.Help Manage Connections305
4. Press the key.• To change options for the saved network, click Edit. Change the options. Click Save.• To move the saved network and change the order that your BlackBerry® device tries to connect to your saved networks, click Move. Click a new location.• To delete the saved network, click Delete.Related informationOptions for saved Wi-Fi networks, 306Prevent your device from connecting to a saved Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks.3. Highlight a saved Wi-Fi® network.4. Press the key > Disable.Turn on the prompt that appears for hotspotsBy default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi Network.3. Press the key > Options.4. Select the Prompt me when a saved hotspot is found nearby check box.5. Press the key > Save.Options for saved Wi-Fi networksCommon optionsOption DescriptionName Type a display name for the Wi-Fi® network.SSID Type the Wi-Fi network name.Security Type Set the security type that the Wi-Fi network supports.Band type Set the Wi-Fi network type. If you do not know the network type, do not change this field.SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID.Automatically obtain IP address and DNSSet whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi network.Allow inter-access point handoverSet whether your device remains connected to the Wi-Fi network when you move between wireless access points.VPN profile If necessary, set a VPN profile to use with the saved Wi-Fi network.Help Manage Connections306
Option DescriptionIP Address Type the IP address for your device.Subnet mask Type the subnet mask for the wireless access point that your device should connect to.Primary DNS Type the primary DNS that your device should connect to.Secondary DNS Type the secondary DNS that your device should connect to.Default gateway addressType the default gateway IP address that your device should connect to.Domain suffix Type the domain that your device uses to resolve host names into IP addresses.WEP optionsThese options appear if you choose the WEP security type.Option DescriptionSelect WEP key Set the type of WEP key for the Wi-Fi network.WEP key Type the WEP key for the Wi-Fi network in hexadecimal format.WPA/WPA2 Personal optionsThese options appear if you choose the WPA/WPA2 Personal security type.Option DescriptionPassphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.WPA/WPA2 Enterprise optionsThese options appear if you choose the WPA/WPA2 Enterprise security type.Option DescriptionEnterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network.Username If necessary, type the user name that you use to connect to the Wi-Fi network.Password If necessary, type the password that you use to connect to the Wi-Fi network.CA certificate Set the root certificate that your device should use to verify that it is connecting to the correct Wi-Fi network.Client certificate Set the authentication certificate that your device should use to connect to the Wi-Fi network.Help Manage Connections307
Option DescriptionInner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method.Token Set whether you use a hardware token to connect to the Wi-Fi network.Server subject If necessary, type the server subject name that your device should use to verify that it is connecting to the correct Wi-Fi network.Server SAN If necessary, type the server SAN that your device should use to verify that it is connecting to the correct Wi-Fi network.Install a root certificate on your deviceYou might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to synchronize the root certificate between your device and your computer. For more information, see the Help for the BlackBerry Desktop Software, or contact your administrator.UMA connection settingsDepending on your wireless service provider, this feature might not be supported. For more information, contact your wireless service provider.About using UMA with a Wi-Fi networkIf your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to make calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network. Your BlackBerry® device automatically switches between using your mobile network and Wi-Fi networks, depending on what is available in the area where you are using your device. For more information about UMA, contact your wireless service provider.Change your UMA connection preferences1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Connection Preference field.4. Press the key > Save.Related informationI can't connect to a Wi-Fi network, 311Help Manage Connections308
Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics.4. Press the key > Email Report or PIN Report.Set options for Wi-Fi diagnostic reportsWhen you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics.4. Press the key > Options.• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.5. Press the key > Save.Connection permissions for third-party applicationsPermission DescriptionUSB Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® smartphone.Bluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications can use your GPS location information.Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.Help Manage Connections309
About using Wi-Fi with VPN and software tokensIf you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device, you might also need a software token to connect to your organization's network using a Wi-Fi network.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.Related informationAbout emergency calls and Emergency Callback Mode, 48Help Manage Connections310
Troubleshooting: Wi-Fi technologyI can't connect to a Wi-Fi networkDepending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported.Try the following actions:• Verify that you've turned on the connection to the Wi-Fi network.• Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot.• Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date).• If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually.• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect.• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry smartphone to scan for available Wi-Fi networks.• If your wireless service provider supports UMA, verify that your connection preference isn't set to Mobile Network Only.• If your email account uses a BlackBerry® Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator.• If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode. For more information, see the information that came with your router.• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you've installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.• If you use EAP-TLS to connect to a Wi-Fi network, verify that you've added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.Related informationTurn on or turn off a network connection, 292Connect to a Wi-Fi network, 301Connect to a Wi-Fi network manually, 301Turn on or turn off a network connection, 292Change your UMA connection preferences, 308Help Manage Connections311
Manage ConnectionsMobile networkGetting started: Mobile networkCheck what wireless networks your device connects toYou can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model.For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to a WLAN, 328I can't connect to the mobile network, 318I can't connect to the mobile network, 318I can't connect to a WLAN, 328Help Manage Connections312
Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a WLAN and you can access BlackBerry services such as email messaging and Internet browsing over the WLAN connection.Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.How to: Mobile networkCheck what wireless networks your device connects toYou can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.Help Manage Connections313
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model.For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to a WLAN, 328I can't connect to the mobile network, 318I can't connect to the mobile network, 318I can't connect to a WLAN, 328Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.RoamingAbout roaming and international roamingIn most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam.If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.Help Manage Connections314
For more information about roaming and roaming fees, contact your wireless service provider.Switch wireless networks manuallyTo perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.Your device is designed to switch to an appropriate wireless network automatically when you travel.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Network Selection Mode field to Manual.4. Click a wireless network.5. Press the key > Close.To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.Related informationI can't connect to the mobile network, 299I can't connect to the mobile network, 318Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Do one of the following:• To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.4. Press the key > Close.Related informationI can't connect to the mobile network, 299Data service unavailable, 300I can't connect to the mobile network, 318Data service unavailable, 300Help Manage Connections315
Preferred wireless network listAbout the preferred wireless network listYour wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network automatically.Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.Add a wireless network to the preferred wireless network listTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Press the key > My Preferred Network List.4. Press the key > Add Network.• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network.• To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network.• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.5. Press the key > Close.Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Delete a wireless network from the preferred wireless network listTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Press the key > My Preferred Network List.4. Highlight a wireless network.5. Press the key > Delete.Help Manage Connections316
6. Press the key > Close.Change the order of preferred networksTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Press the key > My Preferred Network List.4. Highlight a wireless network.5. Press the key > Move.6. Click the new location.7. Press the key > Close.Change the connection speed for the wireless networkA faster connection speed requires more battery power.Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.1. On the Home screen, click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Network Mode field.4. Press the Escape key.Related informationI can't connect to the mobile network, 299I can't connect to the mobile network, 318Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator check box.4. Press the key > Save.When your BlackBerry® device is connected to the wireless network, the LED light flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Help Manage Connections317
Indicator DescriptionProvides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a WLAN and you can access BlackBerry services such as email messaging and Internet browsing over the WLAN connection.Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.Troubleshooting: Mobile networkI can't connect to the mobile networkTry the following actions:• If your BlackBerry® smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.• Verify that you've turned on the connection to the wireless network.• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your smartphone remains connected to that wireless network until you select your wireless service provider's network again.• If you've set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the connection speed.Help Manage Connections318
Related informationTurn on or turn off a network connection, 292Switch wireless networks manually, 295Turn on or turn off data service or set roaming options, 20Turn on or turn off a network connection, 292Error messagesData service unavailableDescriptionThis message appears when you don't have access to data services on your BlackBerry® smartphone.Possible solutionsTry the following actions:• Verify that you're in a wireless coverage area.• Verify that the data service on your smartphone is turned on.• If you're roaming, verify that you can access data services while you roam.Related informationTurn on or turn off data service or set roaming options, 20Turn on or turn off data service or set roaming options, 20WLAN technologyDepending on your BlackBerry® device model, the WLAN feature might not be supported.Getting started: WLANAbout connecting to a WLANWith WLAN technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the WLAN instead of the mobile network to visit web pages, send and receive email messages, and so on. When you connect to the Internet with a WLAN, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually.When you connect to a WLAN, your device saves the connection information so that the next time that you are within range of that WLAN, your device connects to it automatically.Help Manage Connections319
Connect to a WLAN1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up WLAN Network.3. If you want to connect to a public hotspot or to a WLAN that does not require authentication, select the Show Open networks only check box.4. Click the WLAN that you want to connect to.5. If the WLAN requires authentication, type a password for the WLAN.The name of the WLAN appears at the top of the Home screen.Related informationI can't connect to a WLAN, 328Connect to a WLAN manuallyIf you know the name of the WLAN that you want to connect to, you can manually connect to the WLAN.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up WLAN Network > Other Ways to Connect > Manually Connect to Network.3. In the SSID field, type the name of the WLAN.4. Click Next.5. In the Security Type field, click the WLAN security type and specify any requested information.6. Click Save and Connect.Related informationOptions for saved WLANs, 325I can't connect to a WLAN, 328Check what wireless networks your device connects toYou can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model.For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Help Manage Connections320
Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to a WLAN, 328I can't connect to the mobile network, 318I can't connect to the mobile network, 318I can't connect to a WLAN, 328Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.Help Manage Connections321
Indicator DescriptionThe connection to the mobile network is turned off.You are connected to a WLAN and you can access BlackBerry services such as email messaging and Internet browsing over the WLAN connection.Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.How to: WLANCheck what wireless networks your device connects toYou can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model.For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.Related informationI can't connect to a GSM or UMTS network, 300I can't connect to a GSM or UMTS network, 300Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to the mobile network, 299Help Manage Connections322
I can't connect to a Wi-Fi network, 311I can't connect to the mobile network, 299I can't connect to a Wi-Fi network, 311I can't connect to a WLAN, 328I can't connect to the mobile network, 318I can't connect to the mobile network, 318I can't connect to a WLAN, 328Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Connect to a WLANAbout connecting to a WLANWith WLAN technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the WLAN instead of the mobile network to visit web pages, send and receive email messages, and so on. When you connect to the Internet with a WLAN, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually.When you connect to a WLAN, your device saves the connection information so that the next time that you are within range of that WLAN, your device connects to it automatically.Connect to a WLAN1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up WLAN Network.3. If you want to connect to a public hotspot or to a WLAN that does not require authentication, select the Show Open networks only check box.4. Click the WLAN that you want to connect to.5. If the WLAN requires authentication, type a password for the WLAN.The name of the WLAN appears at the top of the Home screen.Related informationI can't connect to a WLAN, 328Help Manage Connections323
Connect to a WLAN manuallyIf you know the name of the WLAN that you want to connect to, you can manually connect to the WLAN.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up WLAN Network > Other Ways to Connect > Manually Connect to Network.3. In the SSID field, type the name of the WLAN.4. Click Next.5. In the Security Type field, click the WLAN security type and specify any requested information.6. Click Save and Connect.Related informationOptions for saved WLANs, 325I can't connect to a WLAN, 328Saved WLANsChange, move, or delete a saved WLAN1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up WLAN Network > Saved WLAN Networks.3. Highlight a saved WLAN.4. Press the key.• To change options for the saved network, click Edit. Change the options. Click Save.• To move the saved network and change the order that your BlackBerry® device tries to connect to your saved networks, click Move. Click a new location.• To delete the saved network, click Delete.Related informationOptions for saved WLANs, 325Prevent your device from connecting to a saved WLAN1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up WLAN Network > Saved WLAN Networks.3. Highlight a saved WLAN.4. Press the key > Disable.Turn on the prompt that appears for hotspotsBy default, your BlackBerry® prompts you if you are within range of a saved WLAN that appears to be a hotspot. If you turn off these prompts, you can turn them on again.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up WLAN Network.3. Press the key > Options.4. Select the Prompt me when a saved hotspot is found nearby check box.Help Manage Connections324
5. Press the key > Save.Options for saved WLANsCommon optionsOption DescriptionName Type a display name for the WLAN.SSID Type the WLAN name.Security Type Set the security type that the WLAN supports.Band type Set the WLAN type. If you do not know the WLAN type, do not change this field.SSID broadcasted Set whether the WLAN broadcasts its SSID.Automatically obtain IP address and DNSSet whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the WLAN.Allow inter-access point handoverSet whether your device remains connected to the WLAN when you move between wireless access points.VPN profile If necessary, set a VPN profile to use with the saved WLAN.IP Address Type the IP address for your device.Subnet mask Type the subnet mask for the wireless access point that your device should connect to.Primary DNS Type the primary DNS that your device should connect to.Secondary DNS Type the secondary DNS that your device should connect to.Default gateway addressType the default gateway IP address that your device should connect to.Domain suffix Type the domain that your device uses to resolve host names into IP addresses.WEP optionsThese options appear if you choose the WEP security type.Option DescriptionSelect WEP key Set the type of WEP key for the WLAN.WEP key Type the WEP key for the WLAN in hexadecimal format.WPA/WPA2 Personal optionsThese options appear if you choose the WPA/WPA2 Personal security type.Help Manage Connections325
Option DescriptionPassphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the WLAN.WPA/WPA2 Enterprise optionsThese options appear if you choose the WPA/WPA2 Enterprise security type.Option DescriptionEnterprise Sub-Type If necessary, set the enterprise security method for the WLAN.Username If necessary, type the user name that you use to connect to the WLAN.Password If necessary, type the password that you use to connect to the WLAN.CA certificate Set the root certificate that your device should use to verify that it is connecting to the correct WLAN.Client certificate Set the authentication certificate that your device should use to connect to the WLAN.Inner link security If necessary, set the security protocol that the WLAN supports for its inner authentication method.Token Set whether you use a hardware token to connect to the WLAN.Server subject If necessary, type the server subject name that your device should use to verify that it is connecting to the correct WLAN.Server SAN If necessary, type the server SAN that your device should use to verify that it is connecting to the correct WLAN.Install a root certificate on your deviceYou might not be able to connect to some WLANs until you install a root certificate on your BlackBerry® device. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to synchronize the root certificate between your device and your computer. For more information, see the Help for the BlackBerry Desktop Software, or contact your administrator.WLAN diagnostic reportsSubmit a diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > WLAN Network.3. Press the key > Troubleshoot > WLAN Diagnostics.4. Press the key > Email Report or PIN Report.Help Manage Connections326
Set options for WLAN diagnostic reportsIf you set a default recipient, each time that you submit a WLAN diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > WLAN Network.3. Press the key > Troubleshoot > WLAN Diagnostics.4. Press the key > Options.• To include advanced data in WLAN diagnostic reports, change the Display Mode field to Advanced.• To set a default recipient for WLAN diagnostic reports, type the contact information.5. Press the key > Save.Connection permissions for third-party applicationsPermission DescriptionUSB Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® smartphone.Bluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications can use your GPS location information.Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway).WLAN (if supported) Set whether third-party applications can use WLAN connections.About using WLAN with VPN and software tokensIf you have a WLAN enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a WLAN. If you have a WLAN enabled device, you might also need a software token to connect to your organization's network using a WLAN.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Help Manage Connections327
Indicator DescriptionProvides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a WLAN and you can access BlackBerry services such as email messaging and Internet browsing over the WLAN connection.Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.Troubleshooting: WLANI can't connect to a WLANDepending on your BlackBerry® smartphone model, the WLAN feature might not be supported.Try the following actions:• Verify that you've turned on the connection to the WLAN.• Verify that you're in a WLAN coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise WLAN or a hotspot, talk to your administrator or an employee at the hotspot.• Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date).Help Manage Connections328
• If the WLAN doesn't appear in the Set Up WLAN application, it might be hidden. If you know the WLAN name, try connecting to the WLAN manually.• In the Set Up WLAN application, verify that the options for the WLAN are correct. To find out what options to use, for a home network, refer to the information that came with your router; for an enterprise WLAN, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect.• If you switched WLANs manually, switch to another WLAN or set your BlackBerry smartphone to scan for available WLANs.• If your email account uses a BlackBerry® Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator.• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a WLAN, verify that you've installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.• If you use EAP-TLS to connect to a WLAN, verify that you've added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.Related informationTurn on or turn off a network connection, 292Connect to a WLAN, 320Connect to a WLAN manually, 320Turn on or turn off a network connection, 292Help Manage Connections329
Bluetooth technologyGetting started: Bluetooth technologyAbout BluetoothBluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once.After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen.Turn on or turn off Bluetooth technologyIf you try to perform an action using Bluetooth® technology, you may be prompted to turn on Bluetooth technology.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on Bluetooth technology, select the Bluetooth checkbox.• To turn off Bluetooth technology, clear the Bluetooth checkbox.Pair with a Bluetooth enabled deviceYou must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections > Add New Device > Search.3. Click a Bluetooth enabled device.4. If necessary, do one of the following:• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.Help Bluetooth technology330
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.Related informationTurn on or turn off Bluetooth technology, 330I can't pair with a Bluetooth enabled device, 338My list of paired Bluetooth devices doesn't appear, 338I can't share contacts with a paired Bluetooth enabled device, 339Connect to or disconnect from a paired Bluetooth enabled deviceTo perform this task, Bluetooth® technology must be turned on and your BlackBerry® smartphone must be paired with the Bluetooth enabled device.Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a Bluetooth enabled device.•To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same number appears in the dialog boxes on both paired devices.•To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.Related informationTurn on or turn off Bluetooth technology, 330I can't pair with a Bluetooth enabled device, 338How to: Bluetooth technologyAbout BluetoothBluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once.After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.Help Bluetooth technology331
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen.Turn on or turn off Bluetooth technologyIf you try to perform an action using Bluetooth® technology, you may be prompted to turn on Bluetooth technology.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on Bluetooth technology, select the Bluetooth checkbox.• To turn off Bluetooth technology, clear the Bluetooth checkbox.Pair with a Bluetooth enabled deviceYou must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections > Add New Device > Search.3. Click a Bluetooth enabled device.4. If necessary, do one of the following:• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.Related informationTurn on or turn off Bluetooth technology, 330I can't pair with a Bluetooth enabled device, 338My list of paired Bluetooth devices doesn't appear, 338I can't share contacts with a paired Bluetooth enabled device, 339Connect to or disconnect from a paired Bluetooth enabled deviceTo perform this task, Bluetooth® technology must be turned on and your BlackBerry® smartphone must be paired with the Bluetooth enabled device.Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a Bluetooth enabled device.Help Bluetooth technology332
•To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same number appears in the dialog boxes on both paired devices.•To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.Related informationTurn on or turn off Bluetooth technology, 330I can't pair with a Bluetooth enabled device, 338Switch to a paired Bluetooth enabled device during a callTo perform this task, you must turn on Bluetooth® technology.During a call, press the key > Activate <Bluetooth device>.Related informationTurn on or turn off Bluetooth technology, 330Share contacts with a paired Bluetooth enabled car kit1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Highlight a Bluetooth® enabled car kit.4. Press the key > Transfer Contacts.Related informationI can't share contacts with a paired Bluetooth enabled device, 339I lose my connection with a Bluetooth enabled car kit, 339Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 330Turn on or turn off Bluetooth technology, 330Help Bluetooth technology333
Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.• To send pictures or a video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Send and receive a contact card using Bluetooth technologyYou can send and receive contact cards directly through the Contacts application using Bluetooth® technology.1. On the Home screen, click the Contacts icon.2. Click a contact.3. Press the key > Send Contact Card > Send Using Bluetooth.To receive a contact card, in the Do you want to receive the incoming data dialog box that appears on the receiving device's screen, click Yes.Rename a paired Bluetooth enabled device1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Highlight a paired Bluetooth® enabled device.4. Press the key > Device Properties.5. In the Device Name field, change the name for the Bluetooth enabled device.6. Press the key > Save.Delete a paired Bluetooth enabled deviceTo perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Highlight a paired Bluetooth® enabled device.4. Press the key > Delete Device.Help Bluetooth technology334
Make your BlackBerry device discoverableIf you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Set the Discoverable field to 2 Minutes.After two minutes, the Discoverable field switches to No automatically.Related informationI can't pair with a Bluetooth enabled device, 338Bluetooth technology optionsBluetooth profilesDepending on your BlackBerry® device model and wireless network, some profiles might not be supported.Option DescriptionAudio Source (A2DP) This profile allows you to output audio from your BlackBerry device to Bluetooth® enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.A/V Remote Control (AVRCP)This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device.Data Transfer This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media files.Desktop ConnectivityThis service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you can synchronize your organizer data.Dial-Up Networking (DUN)This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software.Handsfree (HFP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile.Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile.Message Access Profile (MAP)This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages.Serial Port Profile This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer.Help Bluetooth technology335
Option DescriptionSIM Access If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry device.Wireless Bypass This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry® Enterprise Server.Turn off a Bluetooth profile1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. In the Services section, clear the check box beside one or more Bluetooth® profiles.5. Press the key > Save.Related informationBluetooth profiles, 335Prevent your device from making contacts available to other Bluetooth enabled devices1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. Change the Contacts Transfer field.5. Press the key > Save.To allow your device to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer field to All.Restrict outgoing calls1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. Set the Allow outgoing calls field to Never or If Unlocked.5. Press the key > Save.Help Bluetooth technology336
Change the pairing name for your BlackBerry device1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. In the Device Name field, type a name for your BlackBerry® device.5. Press the key > Save.Turn off Bluetooth connection notification1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. Clear the LED Connection Indicator check box.5. Press the key > Save.To turn on Bluetooth® connection notification again, select the LED Connection Indicator check box.Turn off the prompt that appears when connecting or pairing1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Highlight a paired Bluetooth® enabled device.4. Press the key > Device Properties.5. Set the Trusted field to Yes.6. Press the key > Save.To turn on the prompt again, set the Trusted field to Prompt.Set the message types that your Bluetooth enabled car kit notifies you ofTo perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP).For more information about using Bluetooth technology with your car, see the documentation that came with your car.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > MAP Options.4. Select the check box beside one or more message types.Encrypt data that you send or receive using Bluetooth technologyTo perform this task, the paired Bluetooth® enabled device must support data encryption.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.Help Bluetooth technology337
2. Click Bluetooth Connections.3. Press the key > Options.4. Select the Encryption check box.5. Press the key > Save.Turn off automatic reconnection to Bluetooth enabled devicesBy default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device that you used.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. Clear the Connect on Power Up check box.5. Press the key > Save.Troubleshooting: Bluetooth technologyI can't pair with a Bluetooth enabled deviceTry the following actions:• Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.• If your BlackBerry smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry smartphone for 2 minutes.• Turn off encryption for Bluetooth connections between your BlackBerry smartphone and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption check box. Press the key > Save.Related informationMake your BlackBerry device discoverable, 335My list of paired Bluetooth devices doesn't appearTry the following actions:Help Bluetooth technology338
• Verify that Bluetooth® technology is turned on.• Verify that you've added Bluetooth enabled devices to the paired Bluetooth enabled devices list.Related informationTurn on or turn off Bluetooth technology, 330Pair with a Bluetooth enabled device, 330I can't type a passkey on a Bluetooth enabled deviceIf you can't type a passkey on a Bluetooth® enabled device, the passkey might already be defined.On your BlackBerry® smartphone, in the Enter passkey for <device name> field, try typing 0000.I lose my connection with a Bluetooth enabled car kitTry the following actions:• Verify that your car kit is using the latest software version available. For more information about your Bluetooth® enabled car kit's software version, see the documentation that came with your car kit.• Move your BlackBerry® smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.I can't share contacts with a paired Bluetooth enabled deviceTry the following:• Verify that Bluetooth® technology is turned on.• Verify that your BlackBerry® smartphone is paired with the Bluetooth enabled device.• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.• Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.Related informationTurn on or turn off Bluetooth technology, 330Pair with a Bluetooth enabled device, 330Share contacts with a paired Bluetooth enabled car kit, 333Help Bluetooth technology339
Power and batteryGetting started: Power and batteryAbout the batteryYou should only use the battery that Research In Motion specifies for use with your particular BlackBerry® device model. If you use any other battery, you might invalidate any warranty provided with your device and you might create a risk of fire or explosion.For more information, see the Safety and Product Information booklet for your device.How to: Power and batteryTurn off your deviceDepending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.•If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the key.• If you have set your device to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the Power Off icon. If you want your device to stay turned off until you turn it on again, click Full Power Off. If you want your device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.Set your device to turn on and turn off automatically1. On the Home screen or in a folder, click the Options icon.2. Click Device > Auto On/Off.3. In the Weekday section, select the Enabled check box.4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays.5. In the Weekend section, select the Enabled check box.6. Specify the times when your device should turn on and turn off on weekends.7. Press the key > Save.Reset the deviceRemove and reinsert the battery.Help Power and battery340
Check the battery power level1. On the Home screen or in a folder, click the Options icon.2. Click Device > Device and Status Information.Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.Set your BlackBerry® device to turn on and turn off automatically.You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.Set backlighting to remain on for a shorter period of time, and lower its brightnessOn the Home screen or in a folder, click the Options icon. Click Display > Screen Display.Turn off network connections you aren't using On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the check box.Close apps when you are finished with them.When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.In an app, press the key > Close.Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring toneOn the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text.If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.Keep your battery connections clean.Keeping the battery clean extends the life of your battery.Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.Related informationHelp Power and battery341
Set your device to turn on and turn off automatically, 340Set options for backlighting, 264Turn on or turn off a network connection, 292Delete the original text from a reply message, 73Change your ring tone, notifiers, or reminders, 18Help Power and battery342
Memory and media cardsHow to: Memory and media cardsAbout media cardsDepending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the storage space that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your BlackBerry device, see the printed documentation that came with your device.Supported media cardsYour BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support check box.5. Press the key > Save.Repair files stored on your media card or on your deviceCAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Press the key > Repair.4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, you might want to try formatting it.Related informationMy smartphone doesn't recognize my media card, 197Help Memory and media cards343
View the amount of available storage space on your device1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.Related informationThe application memory on my device is low, 346About compressionCompression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on.If both compression and encryption are turned on, your device compresses device data before encrypting it.About file encryptionFile encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted in your device. You can encrypt the files on your device and on your media card using an encryption key that your device generates, your device password, or both.If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device.Turn on encryptionTo encrypt data on your BlackBerry® device, you must have set a password for your device.Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check box and do one of the following:• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.• To encrypt files using your device password, change the Mode field to Device Password.• To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.6. Press the key > Save.Help Memory and media cards344
To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box.Tips: Memory and media cardsTips: Freeing and conserving storage spaceTry to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.For full instructions, click the links under Related information at the bottom.Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click Device > Storage.Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Reduce the amount of time that your device stores email messages and calendar entriesOn the Home screen, click the Messages icon or Calendar icon. Press the key > Options.Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences.Receive only the first section of long email messages, and choose whether to download moreOn the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported.Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key > Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Related informationMove, rename, or delete a file, 131Set how long your device stores messages, 86Help Memory and media cards345
Change how long your device stores calendar entries, 226Stop storing messages sent from your computer on your device, 86Stop storing messages sent from your device on your computer, 86Receive only the first section of long email messages, 79Change the size of pictures that you take, 167View the amount of available storage space on your device, 344The application memory on my device is low, 346Troubleshooting: Memory and media cardsThe application memory on my device is lowWhen the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.Consider the following guidelines:• Verify that you have deleted old email messages and MMS messages, especially messages with attachments.• Verify that you have deleted contacts that are already in your organization's address book.• Verify that you have deleted media files from the device memory.• If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software.• Verify that you have cleared the browser cache.Related informationTips: Freeing and conserving storage space, 25View the amount of available storage space on your device, 344Help Memory and media cards346
SearchHow to: SearchSearch for an itemYou can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® device. You can also choose to expand your search to the Internet.1. On the Home screen, in the upper-right corner, click the search icon.2. Type your search terms.To stop a search, press the key twice.Related informationChange what happens when you type on the Home screen, 15Search for an item using voice enabled searchVoice enabled search might not be available in all languages. To complete this task, your BlackBerry® device must be connected to the wireless network.1. On the Home screen, in the upper-right corner, click the search icon.2. Click the microphone icon.3. Say your search terms.To stop a search, press the key twice.Set the types of items that are included in searches1. On the Home screen or in a folder, click the Options icon.2. Click Device > Search.3. Specify the types of items that you want to include in searches.4. Press the key > Save.Change the language for voice enabled search1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.3. Change the Voice Enabled Language field.4. Press the key > Save.Help Search347
Search for messagesYou can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.On the Home screen, click the Messages icon.•To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.•To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.•To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search.•To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last.Note: If you search for messages, your device does not search attachments.To stop a search, press the key.Message search criteriaField DescriptionSearch Messages Specify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on your computer.Name Specify one or more contacts or email addresses that your device should search for in messages. To widen the search, you can also specify part of a name.Appears in Change the type of address field that your device should search in for the name or email address.Subject Specify one or more words that your device should search for in the subject of messages.Message Specify one or more words that your device should search for in the body of messages.Include Encrypted Messages Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages.Service If your device is associated with more than one email address, change the email account that your device should search in for messages. Not all email accounts support this feature.Help Search348
Field DescriptionFolder Change the folder that your device should search for messages in.Show Change the status of messages that your device should search for.Type Change the type of messages that your device should search for.Do more with your message search results1. In the search results, highlight a message.2. Press the key.• To view more available search results, click Get More Results.• To add the message that you highlighted to your message inbox, click Add.• To add all the messages from the search results to your message inbox, click Add All.• To delete the search results, click Delete Search.• To start a new search, click Search by.CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer.Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next or Find Next on Page.View, change, or delete a saved search1. On the Home screen, click the Messages icon.2. Press the key > Search by > Advanced.3. Press the key.• To view a list of saved searches, click Recall.•To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria. Press the key > Save.•To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search.Help Search349
Search for a contact in your organization's address bookTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Contacts icon.2. Press the key > Lookup.3. Type part or all of a contact name.4. Press the key on the keyboard.5. Press the key.• To add a contact to your contact list, click Add to Contacts.• To add all the contacts, click Add All to Contacts.• To view information for a contact, click View.• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.• To start a new contact lookup, click Lookup.Tips: SearchDo more with your message search results1. In the search results, highlight a message.2. Press the key.• To view more available search results, click Get More Results.• To add the message that you highlighted to your message inbox, click Add.• To add all the messages from the search results to your message inbox, click Add All.• To delete the search results, click Delete Search.• To start a new search, click Search by.CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer.Troubleshooting: SearchI don't get any voice enabled search resultsTry one of the following:Help Search350
• Verify that your BlackBerry® device has a strong connection to the wireless network.• Verify that the correct language is set for voice enabled search.Related informationCheck the status of network connections and services, 294Help Search351
SIM cardDepending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card.Getting started: SIM cardAbout the SIM card phone bookIf your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.You can add AND entries, such as emergency phone numbers, to your SIM card phone book. You can also search for AND entries or SDN entries. AND entries appear in plain text and SDN entries appear in bold.How to: SIM cardAdd a contact to your SIM card1. In the contact list, press the key > SIM Phone Book.2. Press the key > New.3. Type the contact information.4. Press the key > Save.Copy contacts from your SIM card to your contact listDepending on your wireless service provider and wireless network, this feature might not be supported.1. In the contact list, press the key > SIM Phone Book.2. Press the key > Copy All To Contacts.Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® device does not copy the SIM card contact.Copy a contact from your contact list to your SIM card1. In the contact list, click a contact.2. Highlight a phone number.3. Press the key > Copy to SIM Phone Book.Help SIM card 352
4. Press the key > Save.Store SIM card contacts on your wireless service provider's contact backup serverDepending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider.Replace or merge contacts on your wireless service provider's contact backup serverWhen you insert a new SIM card in your BlackBerry® device, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server. In order to so, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server.1. Insert a new SIM card into your device or switch your SIM card.2. On the Home screen, click the Contacts icon.3. When prompted to sign up for contact backup service, select Yes.• To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Delete.• To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Do Not Delete.4. Click Next.Change or delete a SIM card contact1. In the contact list, press the key > SIM Phone Book.2. Highlight a contact.•To change a SIM card contact, press the key > Edit. Change the contact information. Press the key > Save.•To delete a SIM card contact, press the key > Delete.Store text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.1. On the Home screen, click the Messages icon.2. Press the key > Options.3. Select the Leave Messages On SIM Card checkbox.Help SIM card 353
4. Press the key > Save.To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card.Change the display name for a phone numberIf your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Highlight a phone number.4. Press the key > Edit SIM Phone Number.5. Type a display name for the phone number.6. Press the key on the keyboard.About SIM card securityYou can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.Protect your SIM card with a PIN codeTo get your SIM card PIN code, contact your wireless service provider.Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Enable Security.4. Type your SIM card PIN code.5. Press the key on the keyboard.Change the SIM card PIN code1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Change PIN2 Code.Help SIM card 354
SecurityGetting started: SecuritySet a device passwordIf you forget your BlackBerry® device password, it can't be recovered. You can reset your password without knowing your current password by deleting all your device data.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Click Set Password.4. Type a password.5. Press the key > Save.To turn off your BlackBerry® device password, clear the Enable check box.Lock or unlock your deviceYou can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® device password, you can also lock your device with a password.Depending on how you or your administrator set your password options, if you do not use your device for a certain period of time, your device might lock with a password automatically.Do one of the following:•To lock the screen, press the key on the top of your device.•To unlock the screen, press the key again.• To lock your device with a password, on the Home screen or in a folder, click the Password Lock icon.•To unlock your device, enter your password. Press the key.About permissions for third-party applicationsYou can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.Help Security355
If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. For a selected application, you can turn off this prompt for a specific location or resource.Set permissions for a third-party applicationNote: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.•To set permissions for a specific third-party application, highlight the application. Press the key > Edit Permissions.•To set permissions for all third-party applications, press the key > Edit Default Permissions.3. Expand Connections, Interactions, or User Data.4. Change the permission fields.5. Press the key > Save.About BlackBerry Balance technologyIf your BlackBerry® device uses a BlackBerry® Enterprise Server that supports BlackBerry® Balance™ technology, your device can distinguish between work data and personal data. Your work data is treated differently than your personal data. For example, depending on the IT policies your administrator sets, your organization might prevent you from pasting work data into a personal email.Your administrator can delete only your work data from your device, and leave your personal data and applications intact. Some of your personal data might be deleted from your device if it overlaps with your work data (for example, a personal contact who works in your organization).For more information, contact your administrator.Work data and personal dataIf your BlackBerry® device uses a BlackBerry® Enterprise Server that supports BlackBerry® Balance™ technology, the following data is considered to be for work use:• Email, appointments, and attachments that you send or receive from your work email account• Contacts from your organization's address book, contacts associated with your work email account, and contacts using a domain specified by your administrator• Files that you downloaded from your organization's network• Organizer data, such as tasks and memos• Third-party applications unless otherwise specified by your administratorThe following data is considered to be for personal use:Help Security356
• Email, appointments, and attachments that you send or receive from a personal email account• Contacts that you synchronize with a personal email account• Text messages and PIN messages• Messages that you send or receive using BlackBerry® Messenger• Phone, browser, maps, and media application data except for call logs and browser cache• Passwords stored in the password keeperHow to: SecuritySecurity basicsAbout the device passwordIf you set a BlackBerry® device password, you'll be prompted to enter your password to unlock your device.If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons and you'll be prompted to set a new password. If your device uses a BlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Set a device passwordIf you forget your BlackBerry® device password, it can't be recovered. You can reset your password without knowing your current password by deleting all your device data.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Click Set Password.4. Type a password.5. Press the key > Save.To turn off your BlackBerry® device password, clear the Enable check box.Help Security357
Change the device password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password > Change Password.Lock or unlock your deviceYou can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® device password, you can also lock your device with a password.Depending on how you or your administrator set your password options, if you do not use your device for a certain period of time, your device might lock with a password automatically.Do one of the following:•To lock the screen, press the key on the top of your device.•To unlock the screen, press the key again.• To lock your device with a password, on the Home screen or in a folder, click the Password Lock icon.•To unlock your device, enter your password. Press the key.Lock your device when you insert it in the holster1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Lock Handheld Upon Holstering check box.4. Press the key > Save.Set a limit for device password attempts1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Change the Number of Password Attempts field.4. Press the key > Save.Delete device data, third-party applications, or media card filesBefore you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer.CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process restarts after the device restarts.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Wipe.• To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc check box.• To delete all third-party applications that you have added, select the User Installed Applications check box.• To delete all files from your media card, select the Media Card check box.Help Security358
3. Type blackberry.4. Click Wipe Data.If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device.Password KeeperAbout the Password KeeperUse the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.Add, change, or delete a password in the Password KeeperOn the Home screen or in the Applications folder, click the Password Keeper icon.•To add a password, press the key > New. Type the password information. Press the key > Save.•To change a password, highlight a password. Press the key > Open. Change the password information. Press the key > Save.•To delete a password, highlight a password. Press the key > Delete.Change the Password Keeper password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Change Password.Set a limit for password attempts in the Password Keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Change the Password Attempts field.4. Press the key > Save.Copy a password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Copy Username or Copy Password.To clear the clipboard, press the key > Clear Clipboard.Note: Passwords are not encrypted when they are on the clipboard.Help Security359
Prevent password copying1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Clear the Allow Clipboard Copy check box.4. Press the key > Save.Hide or show passwords in the Password Keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.• To hide passwords in the Password Keeper, clear the Show Password checkbox.• To show passwords in the Password Keeper again, select the Show Password checkbox.3. Press the key > Save.Generate a random password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > New.3. Press the key > Random Password.4. Press the key > Save.Set criteria for randomly generated passwords1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Set the random password fields.4. Press the key > Save.EncryptionAbout encrypting data on your deviceWhen encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your device is locked, the caller name does not appear on the screen.If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your device password and also connect your device to your smart card reader.Help Security360
When you lock your device, an open lock indicator appears at the top of the screen to indicate that your device is in the process of securing your data, which includes deleting a copy of the private key from the temporary device memory. A lock indicator appears at the top of the screen when your device has deleted the key.About file encryptionFile encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device.Turn on encryptionTo encrypt data on your BlackBerry® device, you must have set a password for your device.Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check box and do one of the following:• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.• To encrypt files using your device password, change the Mode field to Device Password.• To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.6. Press the key > Save.To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box.Set encryption strengthIf encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Change the Strength field.4. Press the key > Save.Help Security361
Use a certificate to encrypt the encryption keys on your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.If you have encryption for data that is stored on your BlackBerry device turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Select the Two-factor Protection check box.4. Press the key > Save.About encryption keysIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device.You should generate a new encryption key every 2 weeks.Generate an encryption keyTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the BlackBerry® Desktop Software, if it includes the email settings tool. For more information, see the Help in the BlackBerry Desktop Software.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Highlight a service.4. Press the key.5. Click Regenerate Encryption Key.Memory cleaningAbout memory cleaningMemory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations:Help Security362
• when you insert your device in a holster• when you do not use your device for a specified period of time• when you synchronize with your computer• when you change the time or the time zone for your device• when you lock your deviceTurn on memory cleaning1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Enable check box.4. Press the key > Save.Change when your device deletes sensitive data from the temporary device memory1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.• To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, clear the Clean When Holstered check box.• To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, clear the Clean When Idle check box.• To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field.3. Press the key > Save.Delete sensitive application data from the temporary device memory1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. To delete sensitive data for all applications, click Clean.View the icon for the memory cleaning application on the Home screen1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Place Memory Cleaner Shortcut on Homescreen check box.4. Press the key > Save.Help Security363
CertificatesAbout certificatesA certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator. The certificate authority signs the certificate to verify that it can be trusted.Depending on your organization, enrollment for a certificate might be required and might also occur automatically.Certificate basicsDownload a certificate from an LDAP-enabled server or DSML-enabled server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Fetch Certificates.4. Specify the search criteria.5. Press the key > Search.6. Click a certificate.7. Click Add Certificate to Key Store.About certificate enrollmentIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate list. The certificate authority profile shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.Download a certificate from a certificate authorityTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certificate to your BlackBerry device. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Enrollment > Enroll or Re-enroll.Help Security364
3. If necessary, type the credentials that you use to connect to your organization's network.To hide the screen for the certificate authority profile while the request is being processed, press the key > Hide. To return to this screen, on the Home screen, click the Certificate Authority Profile icon.Import a certificate or PGP key that is saved on your device1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a certificate or PGP® key.3. Press the key > Import Certificate or Import PGP Key.To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key.Import a certificate or PGP key from a media card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP.3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.To view the certificate or PGP® key, press the key > Display Certificate or Display PGP Key.View properties for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Click a certificate.Certificate propertiesProperty DescriptionRevocation Status This field displays the revocation status of the certificate at a specified date and time.Trust Status This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).Expiration Date This field displays the expiration date of the certificate, as specified by the certificate issuer.Help Security365
Property DescriptionCertificate Type This field displays the certificate format. Your device supports X.509 and WTLS certificate formats.Public Key Type This field displays the standard to which the public key complies. Your device supports RSA®, DSA, Diffie-Hellman, and ECC keys.Subject This field displays information about the certificate subject.Issuer This field displays information about the certificate issuer.Serial Number This field displays the certificate serial number in hexadecimal format.Key Usage This field displays approved uses of the public key.Subject Alt Name This field displays an alternate email address for the certificate subject, if an alternate email address is available.Signature Algorithm This field displays the algorithm that the certificate issuer used to generate the digital signature.SHA1 Thumbprint This field displays the SHA-1 digital thumbprint of the certificate.MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate.View one type of certificate in the certificate list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key.4. Click one of the following menu items:•Show Personal Certificates•Show Others' Certificates•Show CA Certificates•Show Root CertificatesTo view all the certificates on your BlackBerry® device, press the key > Show All Certificates.Send a certificateWhen you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.Help Security366
3. Highlight a certificate.4. Press the key > Send via Email or Send via PIN.Delete a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Delete.View the certificate chain for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Show Chain.Certificate statusStatus indicators for certificates and certificate authority profilesStatus indicators for certificatesIndicator DescriptionThe certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card.The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified.Status indicators for certificate authority profilesIndicator DescriptionA valid certificate is associated with the certificate authority profile.A new certificate is being retrieved because the current certificate is scheduled to expire soon.The enrollment request is pending approval from the certificate authority.Help Security367
Indicator DescriptionEnrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later.Enrollment with the certificate authority profile is required and will occur automatically.Check the revocation status of a certificate or certificate chain1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Fetch Status or Fetch Chain Status.Change the trust status of a certificateDepending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Trust or Distrust.5. If you are trusting a certificate, do one of the following:• To trust the highlighted certificate, click Selected Certificate.• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.Revoke a certificateIf you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Revoke > Yes.5. Change the Reason field.6. Click OK.To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold.Help Security368
Certificate revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Key Compromise A person who is not the key subject might have discovered the private key value.CA Compromise Someone might have revealed the private key of the certificate issuer.Change in Affiliation The certificate subject no longer works for the organization.Superseded A new certificate is replacing an existing certificate.Cessation of Operation The certificate subject no longer requires the certificate.Certificate Hold You want to revoke the certificate temporarily.Certificate optionsChange the display name for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Change Label.5. Type a display name for the certificate.6. Click OK.Add an email address to a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Associate Addresses.5. Press the key > Add Address.6. Do one of the following:• Click a contact.•Click Use Once. Type an email address. Press the key on the keyboard.7. Press the key > Save.Turn off the display name prompt that appears when you add a certificate to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.Help Security369
3. Press the key > Fetch Certificates.4. Press the key > Options.5. Clear the Prompt for Label checkbox.6. Press the key > Save.When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate.Turn off the fetch status prompt that appears when you add a certificate to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Fetch Certificates.4. Press the key > Options.• To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes.• To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No.5. Press the key > Save.Change how often a certificate authority profile checks certificate statusDepending on your organization, you might be able to change how often a certificate authority profile checks the status of its certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Enrollment.3. Change the Certificate Revocation Check Interval field.4. Press the key > Save.PGP keysAbout PGP keysIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.PGP keys allow you to send and receive PGP messages using your BlackBerry® device if you are already sending and receiving PGP messages on your computer.Help Security370
PGP key basicsDownload a PGP key from an LDAP-enabled serverIf you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP-enabled server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Press the key > Fetch PGP Keys.4. Specify the search criteria.5. Press the key > Search.6. Click a PGP key.7. Click Add PGP Key to Key Store.Download a personal PGP key from the PGP Universal Server1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Download Keys.Download an updated PGP key from an LDAP-enabled server1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Fetch Updated PGP Key.Import a certificate or PGP key that is saved on your device1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a certificate or PGP® key.3. Press the key > Import Certificate or Import PGP Key.To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key.Import a certificate or PGP key from a media card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP.3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.To view the certificate or PGP® key, press the key > Display Certificate or Display PGP Key.Help Security371
View properties for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Click a PGP® key.4. Click View Subkey.PGP key propertiesProperty DescriptionRevocation Status This field displays the revocation status of the PGP® key at a specified date and time.Trust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).Creation Date This field displays the date that the PGP® Universal Server generated the PGP key.Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key.Email Address This field displays the email address that is associated with the PGP key. Multiple Email Address fields might appear.Public Key Type This field displays the standard to which the public key complies. Your device supports RSA®, DSA, and Diffie-Hellman keys.Key Usage This field displays approved uses of the PGP key.Fingerprint This field displays the PGP key fingerprint in hexadecimal format.Send a PGP keyWhen you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP key.4. Press the key > Send via Email or Send via PIN.Delete a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.Help Security372
3. Highlight a PGP® key.4. Press the key > Delete.Clear the PGP data cacheThe PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal Server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Clear Universal Cache.The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server.PGP key statusPGP key status indicatorsIndicator DescriptionThe PGP® key has a corresponding private key that is stored on your BlackBerry® device.The PGP key is trusted and valid, and the revocation status of the PGP key is good.The revocation status of the PGP key is unknown or the key is weak.The PGP key is untrusted, revoked, expired, not valid, or cannot be verified.Check the revocation status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Fetch Status.Change the trust status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Trust or Distrust.Help Security373
Revoke a PGP keyIf you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Revoke > Yes.5. Change the Reason field.6. Click OK.PGP key revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Superseded A new PGP® key is replacing an existing PGP key.Key Compromise A person who is not the key subject might have discovered the private key value.Key Retired The PGP key is no longer used.User ID Invalid The user information for the PGP key is not valid.PGP key optionsChange the display name for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Change Label.5. Type a display name for the PGP key.6. Click OK.Turn off the display name prompt that appears when you add a PGP key to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Fetch PGP Keys.4. Press the key > Options.5. Change the Prompt for Label field to No.Help Security374
6. Press the key > Save.When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key.Turn off the fetch status prompt that appears when you add a PGP key to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Fetch PGP Keys.4. Press the key > Options.• To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes.• To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.5. Press the key > Save.Certificate serversAdd a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Press the key > New Server.4. Specify information for the certificate server.5. Press the key > Save.Change connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Edit.5. Change the connection information for the certificate server.6. Press the key > Save.Connection options for OCSP and CRL serversOption DescriptionFriendly Name Type a display name for the certificate server.Server URL Type the web address of the certificate server.Help Security375
Connection options for LDAP-enabled servers and DSML-enabled serversOption DescriptionFriendly Name Type a display name for the server.Server Name Type the network address of the server.Base Query Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net).Port Type the port number for your organization’s network. The default port number is 389.Authentication Type Specify whether you must log in to the server.Connection Type Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the server.Send connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Email Server or PIN Server.Delete a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Delete.Key storeAbout the key storeThe key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password.• Personal certificates (certificate and private key pairs)• Certificates that you download using the certificate synchronization tool of the BlackBerry® Desktop Software• Certificates that you download from an LDAP-enabled server or DSML-enabled server• Certificates that you download from a certificate authority profile• Certificates that you import from your device or a media cardHelp Security376
• Certificates that you add from a message• Root certificates that are included in the BlackBerry Desktop Software• Personal PGP® keys (public and private key pairs)• PGP public keys that you download from an LDAP-enabled server• PGP public keys that you import from your device or a media card• PGP public keys that you add from a messageChange the key store password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Press the key > Change Key Store Password.Synchronize the key store password with the device passwordIf you synchronize the key store password with your BlackBerry® device password, when you change your device password, the key store password changes to match it automatically.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Use Device Password as Key Store Password field to Yes.4. Press the key > Save.Change when your device deletes the key store password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Key Store Password Timeout field.4. Press the key > Save.To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password.Add contacts to your Contacts application automatically when you add items to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Select the Add Certificate Email to Contacts check box.4. Press the key > Save.Change the service that your device uses to download certificatesDepending on your organization, you might not be able to change the service that your BlackBerry® device uses to download certificates. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Certificate Service field.Help Security377
4. Press the key > Save.Turn off automatic backup and restore of key store dataBy default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. For security reasons, If you do not want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Allow Key Store Backup/Restore check box.4. Press the key > Save.To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore check box.Change the refresh rate for certificate revocation lists1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. In the Certificate Status section, change the Expires After field.4. Press the key > Save.Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set.Reject certificate revocation lists from unverified CRL servers1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Accept Unverified CRLs check box.4. Press the key > Save.Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service cannot verify.Smart cardsAbout using a smart card with your deviceSmart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.If you use a smart card certificate to authenticate with your device, after you connect your smart card reader to your device, your device requests authentication from the smart card each time that you unlock your device.Help Security378
You can install multiple smart card drivers on your device, including drivers for microSD smart cards, but you can only authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer in mass storage mode, you must temporarily turn off two-factor authentication or select a different authentication option.If the S/MIME Support Package for BlackBerry® devices is installed on your device, you can use smart card certificates to send S/MIME-protected messages.Turn on two-factor authenticationTo perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your smart card.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.• To use a smart card and your device password to unlock your device, set the Authentication Type field to Smart Card.• To use your connected smart card reader (even if the smart card is not inserted) and your device password to unlock your device, set the Authentication Type field to Proximity. Select the Prompt for Device Password check box.3. Press the key > Save.Import a certificate from a smart card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Import Smart Card Certs.4. Type your smart card password.5. Select the check box beside a certificate.6. Click OK.7. Type your key store password.8. Click OK.Lock your device when you remove your smart card from your smart card reader1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart card.4. Change the Lock On Card Removal field to Enabled.5. Press the key > Save.Help Security379
About smart password entryIf you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field. If the password is alphanumeric, an ABC indicator appears beside the password field.To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device.Turn off smart password entryTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based on the smart password filter that your device applies to password fields.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart Card.4. Set the Smart Password Entry field to Disabled.5. Press the key > Save.To turn on smart password entry again, set the Smart Password Entry field to Enabled.Switch smart password filtersIn a blank password field, press the Enter key.The indicator for the new smart password filter appears beside the password field.Prerequisites: Using authentication certificates• Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed.• You must have imported a certificate from your smart card that you can use for signing and verification.• You must turn on advanced authentication.• You must have set a device password.• You must have the smart card password that you received with your smart card.Use a certificate to authenticate your smart cardTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.Help Security380
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart card.4. Change the Authentication Certificate field.5. Press the key > Save.To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.Check the status of your authentication certificate automaticallyTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.1. On the Home screen or in a folder, click the Options icon.2. Click Password.3. If necessary, change the User Authenticator field to Smart Card.4. Change the Certificate Status Check field.5. Press the key > Save.If your device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.Store the passphrase for your smart card on your device1. On the Home screen or in a folder, click the Options icon.2. Click Security > Smart Card.3. Select the PIN Caching check box.4. Press the key > Save.Your BlackBerry® device stores the passphrase for the same length of time as it stores your key store password.Turn off notification for smart card connections1. On the Home screen or in a folder, click the Options icon.2. Click Security > Smart Card.3. Clear the LED Session Indicator check box.4. Press the key > Save.To turn on notification for smart card connections, select the LED Session Indicator check box.VPN settingsDepending on the options that your administrator has set for you, this feature might not be supported.Help Security381
About VPN profilesA VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, you might have more than one VPN profile on your BlackBerry® device. For more information about VPN profiles, contact your administrator.Log in to a VPN• Your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.• If you use a software token to log in to a VPN, the software token must be on your device and the software token information that appears in the VPN profile must be correct.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > VPN.3. To connect to your organization's network, click Log in.Change the user name and password for a VPN profile1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > VPN.3. Highlight a VPN profile.4. Press the key > Edit.5. In the Username field, type a new user name.6. In the Password field, type a new password.7. Press the key > Save.About software tokensYou might need a software token to log in to a VPN. A software token includes a token code that your device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.Change the software token for a VPN profileTo perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > VPN.3. Highlight a VPN profile.4. Press the key > Edit.5. Change the Software Token Serial Number field.6. Press the key > Save.Help Security382
Change the PIN for a software token on your device1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Software Tokens.3. Click a software token > Specify PIN.Verify security software manuallySecurity self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically after you restart your device, but you can also verify security software manually.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Press the key > Verify Security Software.Third-party application controlAbout permissions for third-party applicationsYou or your administrator can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, you might be prompted to accept or deny the connection request. For a selected application, you can change this prompt for a specific location or resource.Set permissions for a third-party applicationNote: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.•To set permissions for a specific third-party application, highlight the application. Press the key > Edit Permissions.•To set permissions for all third-party applications, press the key > Edit Default Permissions.3. Expand Connections, Interactions, or User Data.4. Change the permission fields.5. Press the key > Save.Help Security383
Reset connection permissions for third-party applications1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Press the key > Edit Default Permissions.4. Press the key > Reset All Firewall Prompts.5. Press the key > Apply Defaults to All.About direct Internet connections for third-party applicationsSome third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.Set up a direct Internet connection for a third-party applicationTo get the user name and password for the APN, contact your wireless service provider.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > TCP IP.3. Type the APN information.4. Press the key > Save.Turn on safe modeWhen you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.1. Remove and reinsert the battery.2. When the red LED light goes out, press and hold the Escape key as the device is loading.3. When the dialog appears, click OK.When safe mode is on, a safe mode indicator appears in the device status section of the Home screen.To turn off safe mode, repeat step 1.Turn off a prompt for a third-party application connection1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Highlight a third-party application.4. Press the key > Edit Permissions > Prompt Exceptions.• To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol and, if necessary, the domain.Help Security384
• To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify a protocol and, if necessary, the domain.5. Press the key > Save.Interaction permissions for third-party applicationsPermission DescriptionCross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device.Device Settings Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.Media Specify whether third-party applications can access media files on your device.Application Management Specify whether third-party applications can add or delete application modules or access module information such as an application name or version.Themes Specify whether your device can use third-party applications as a source for customized themes.Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your device.Browser Filtering Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete website content before it appears in your browser.Recording Specify whether third-party applications can take screen shots of your device screen or use other applications on your device to take pictures or recordings.Security Timer Reset Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it.Data permissions for third-party applicationsPermission DescriptionEmail Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry® device.Help Security385
Permission DescriptionOrganizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.Files Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using Bluetooth® technology or the media manager tool of the BlackBerry® Desktop Software.Security Data Set whether third-party applications can access certificates or keys in the key store on your device.Connection permissions for third-party applicationsPermission DescriptionUSB Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® device.Bluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications can use your GPS location information.Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.Tips: SecurityTips: Keeping your information safeYou can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Help Security386
For full instructions, click the links under Related information at the bottom.Set a password On the Home screen or in a folder, click the Options icon. Click Security > Password.Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click Security > Encryption.Back up your device data Use the backup tool in the BlackBerry® Desktop Software to back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Related informationSet a device password, 355Turn on encryption, 196Troubleshooting: SecurityI forget my device passwordIf you forget your BlackBerry® device password, it can't be recovered. If your device uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your device data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your device data. You can do this by exceeding the number of allowed password attempts.If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your device data, you might also delete the data on your media card. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.My device prompts me to make an emergency call when I type a passwordIf your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.To continue typing your device password, press the Escape key.Help Security387
I cannot unlock my device using my smart cardTry performing the following actions:• Verify that the correct smart card is inserted in the smart card reader.• Verify that the smart card is inserted in the smart card reader correctly.• Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.I can't download a certificateIf you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type.I can't download a PGP key from an LDAP-enabled serverTry the following actions:• Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information, contact your administrator.• If you changed the connection type that your BlackBerry® device uses to connect to an LDAP-enabled server, try using the default connection type.Help Security388
Service books and diagnostic reportsAccept, delete, or restore a service bookYour wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device.If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Service Book.3. Highlight a service book.4. Press the key.• To accept a service book, click Accept.• To delete a service book, click Delete.• To restore a service book, click Undelete.Run a diagnostic reportIf you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Press the key > Run.View, submit, or delete a diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Highlight a report.5. Press the key.• To view the diagnostic report, click View Report.• To submit the diagnostic report, click Email Report or PIN Report.• To delete the diagnostic report, click Delete.Help Service books and diagnostic reports389
• To delete all diagnostic reports, click Delete All.Set a default recipient for diagnostic reportsIf you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Press the key > Options.5. Type the contact information.6. Press the key > Save.I cannot run or submit a diagnostic reportTry the following actions:•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.• Verify that your BlackBerry® device is connected to the wireless network.• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.View the version number of the BlackBerry Device Software on your device1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions.To return to the Options screen, press the key three times.Help Service books and diagnostic reports390
SynchronizationHow to: SynchronizationAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Synchronize email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will synchronize, your email messages over the wireless network.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile check box.5. Press the key > Save.Delete email on your device and in your email application on your computerYou can set the Delete On option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.Help Synchronization391
4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related informationDelete a message, 82Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Manage email reconciliation conflictsYou can set the On Conflicts option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save.Help Synchronization392
Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.Empty the deleted items folder on your computer from your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items.Troubleshooting: SynchronizationEmail messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless email reconciliation is turned on.•Reconcile email messages manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.Help Synchronization393
Organizer data isn't synchronizing over the wireless networkTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Contact list field data isn't appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.Some characters in calendar entries don't appear correctly after synchronizationIf you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.I'm not receiving email messages from personal folders on my computerIf your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software.Help Synchronization394
Accessibility optionsGetting started: AccessibilityAbout accessibility optionsBlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility.How to: AccessibilityScreen accessibility optionsDisplay closed captions in videosYou can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Display Closed Captions checkbox.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save.Related informationKeep backlighting on when you play a video, 153Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Related informationUse grayscale or reverse contrast for the screen display, 266Screen display, 264Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.Help Accessibility options395
2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.Audio and phone accessibility optionsTurn on or turn off event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Event Sounds field.4. Press the key > Save.Change how you answer calls with a headsetIf your BlackBerry® device is paired with a Bluetooth® enabled headset or you have a headset plugged into your device, you can set your device to answer calls automatically after 5 sec¾onds.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only).• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.3. Press the key > Save.Add a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save.To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Help Accessibility options396
TTY supportDepending on your wireless service provider, this feature might not be supported.About TTY supportWhen you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.Turn on TTY support1. From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY field to On.4. Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.To turn off TTY support, change the TTY field to Off.Related informationPhone options, 57About TTY support, 59Voice dialingPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Related informationI can't make calls using a voice command, 65Available voice commands"Call <contact name or phone number>"Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.Help Accessibility options397
"Call <contact name> <phone number type>"Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number."Call extension <extension number>"Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company."Check my phone number"If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number."Check signal strength"Say this voice command to check your wireless coverage level."Check network"Say this voice command to check the wireless network that your device is connected to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt repeated to you."Cancel"Say this voice command to close the voice dialing application.Related informationSet options for dialing extensions, 53Typing accessibility optionsChange or delete a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Highlight a Word Substitution entry.4. Press the key.•To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.• To delete the Word Substitution entry, click Delete.Related informationAbout Word Substitution, 257Help Accessibility options398
Type text using the predictive input methodWhen you are typing text, perform any of the following actions:• To select the highlighted suggestion and start typing a new word, press the Enter key.• To select the highlighted suggestion and continue typing the same word, click the word.• To ignore the suggestions, keep typing.Change your typing styleYou can change how your BlackBerry® device recognizes what you type by selecting a typing style.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your device to suggest word predictions as you type, change the Style field to Predictive.• To set your device to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap. The Portrait Keyboard Type field must be set to Reduced in Options > Typing and Input > Keyboard, to have this option.• To set your device to suggest spelling corrections as you type, change the Style field to Corrective.4. Press the key > Save.Help Accessibility options399
CalculatorUse the calculatorIf you are using your BlackBerry® device in landscape view, there are additional functions available for use.On the Home screen or in the Applications folder, click the Calculator icon.• If you are using your device in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator.Convert a measurement1. On the Home screen or in the Applications folder, click the Calculator icon.2. Type a number.3. Press the key.• To convert the number from imperial to metric, click To Metric.• To convert the number from metric to imperial, click From Metric.4. Click a conversion type.Help Calculator400
GlossaryADNAn abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services.APNaccess point nameBCCblind carbon copyBlackBerry MDSBlackBerry® Mobile Data SystemCCcarbon copyCDMACode Division Multiple AccesscertificateA certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted.CMIMECompressed Multipurpose Internet Mail ExtensionsCRLcertificate revocation listCRL serverA BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers.DNSDomain Name SystemDSADigital Signature AlgorithmDSMLDirectory Service Markup LanguageHelp Glossary401
DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates.EAP-FASTExtensible Authentication Protocol Flexible Authentication via Secure TunnelingEAP-SIMExtensible Authentication Protocol Subscriber Identity ModuleEAP-TLSExtensible Authentication Protocol Transport Layer SecurityEAP-TTLSExtensible Authentication Protocol Tunneled Transport Layer SecurityECCElliptic Curve CryptographyFDNFixed Dialing NumberFIPSFederal Information Processing StandardsGANgeneric access networkGPSGlobal Positioning SystemGSMGlobal System for Mobile Communications®HTTPHypertext Transfer ProtocolIMSIInternational Mobile Subscriber IdentityIPInternet ProtocolIT policyAn IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.Help Glossary402
LDAPLightweight Directory Access ProtocolLDAP-enabled server A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys.LEDlight-emitting diodemass storage modeMass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.MCCmobile country codeMMSMultimedia Messaging ServiceMNCmobile network codeMTPMedia Transfer ProtocolOCSPOnline Certificate Status ProtocolPEAPProtected Extensible Authentication Protocolpersonal certificateA personal certificate is a certificate that a certificate authority assigns to a user.personal PGP keyA personal PGP® key is made up of a PGP public key and PGP private key for a user.PINpersonal identification numberprivate keyA private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.public keyHelp Glossary403
A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.root certificateA root certificate is a self-signed certificate and usually belongs to a certificate authority.RTSPReal Time Streaming ProtocolR-UIMRemovable User Identity ModuleSANsubject alternative nameSDNA service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service, such as the current call forwarding status.SHASecure Hash AlgorithmSIMSubscriber Identity ModuleS/MIMESecure Multipurpose Internet Mail ExtensionsSMSShort Message ServiceSMSCShort Message Service CenterSSIDservice set identifierSSLSecure Sockets LayerTCPTransmission Control ProtocolTLSTransport Layer SecurityHelp Glossary404
Triple DESTriple Data Encryption StandardTTYteletypeVPNvirtual private networkWANwide area networkWAPWireless Application ProtocolWEPWired Equivalent PrivacyWMLWireless Markup LanguageWPAWi-Fi Protected AccessWTLSWireless Transport Layer SecurityHelp Glossary405
Legal notice©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc. UMTS is a trademark of European Telecommunications Standard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Oracle America, Inc. Microsoft, Hotmail, Outlook, Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.Handwriting Recognition Engine (c) 1998-2010 is provided by HanWang Technology Co., Ltd. All Rights Reserved.Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade.Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights reserved.This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way.EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF Help Legal notice 406
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or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software.The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:5,490,165 5,504,773 5,506,865 5,511,0735,228,054 5,535,239 5,267,261 5,544,1965,568,483 5,337,338 5,600,754 5,414,7965,657,420 5,416,797 5,659,569 5,710,7845,778,338Copyright (c) 1999-2006, The Board of Trustees of the University of IllinoisAll Rights Reserved.Iperf performance testMark GatesAjay TirumalaJim FergusonJon DuganFeng QinKevin GibbsJohn EstabrookNational Laboratory for Applied Network ResearchNational Center for Supercomputing ApplicationsUniversity of Illinois at Urbana-Champaignwww.ncsa.uiuc.edu Help Legal notice 408
Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers.• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimers in the documentation and/or other materials provided with the distribution.• Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission.THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language.This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features of PCRE have been removed.Copyright (c) 1997-2005 University of Cambridge. All rights reserved.Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.• Neither the name of the University of Cambridge nor the name of Apple Inc. nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission.THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.BlackBerry® Torch™ 9850 smartphone model number: RDH71CW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.BlackBerry® Torch™ 9860 smartphone model number: RDP71UW or RDQ71UWHelp Legal notice 409
This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.Research In Motion Limited295 Phillip StreetWaterloo, ON N2L 3W8CanadaResearch In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in CanadaHelp Legal notice 410
GlossaryADNAn abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services.APNaccess point nameBCCblind carbon copyBlackBerry MDSBlackBerry® Mobile Data SystemCCcarbon copyCDMACode Division Multiple AccesscertificateA certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted.CMIMECompressed Multipurpose Internet Mail ExtensionsCRLcertificate revocation listCRL serverA BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers.DNSDomain Name SystemDSADigital Signature AlgorithmDSMLDirectory Service Markup LanguageHelp Glossary411
DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates.EAP-FASTExtensible Authentication Protocol Flexible Authentication via Secure TunnelingEAP-SIMExtensible Authentication Protocol Subscriber Identity ModuleEAP-TLSExtensible Authentication Protocol Transport Layer SecurityEAP-TTLSExtensible Authentication Protocol Tunneled Transport Layer SecurityECCElliptic Curve CryptographyFDNFixed Dialing NumberFIPSFederal Information Processing StandardsGANgeneric access networkGPSGlobal Positioning SystemGSMGlobal System for Mobile Communications®HTTPHypertext Transfer ProtocolIMSIInternational Mobile Subscriber IdentityIPInternet ProtocolIT policyAn IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.Help Glossary412
LDAPLightweight Directory Access ProtocolLDAP-enabled server A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys.LEDlight-emitting diodemass storage modeMass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.MCCmobile country codeMMSMultimedia Messaging ServiceMNCmobile network codeMTPMedia Transfer ProtocolOCSPOnline Certificate Status ProtocolPEAPProtected Extensible Authentication Protocolpersonal certificateA personal certificate is a certificate that a certificate authority assigns to a user.personal PGP keyA personal PGP® key is made up of a PGP public key and PGP private key for a user.PINpersonal identification numberprivate keyA private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.public keyHelp Glossary413
A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.root certificateA root certificate is a self-signed certificate and usually belongs to a certificate authority.RTSPReal Time Streaming ProtocolR-UIMRemovable User Identity ModuleSANsubject alternative nameSDNA service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service, such as the current call forwarding status.SHASecure Hash AlgorithmSIMSubscriber Identity ModuleS/MIMESecure Multipurpose Internet Mail ExtensionsSMSShort Message ServiceSMSCShort Message Service CenterSSIDservice set identifierSSLSecure Sockets LayerTCPTransmission Control ProtocolTLSTransport Layer SecurityHelp Glossary414
Triple DESTriple Data Encryption StandardTTYteletypeVPNvirtual private networkWANwide area networkWAPWireless Application ProtocolWEPWired Equivalent PrivacyWLANwireless local area networkWMLWireless Markup LanguageWTLSWireless Transport Layer SecurityHelp Glossary415
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Bluetooth conref fixBluetooth® Bluetooth® Bluetooth BluetoothHelp Legal notice 420

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