BlackBerry RDU70CW Handheld Blackberry with GSM/GPRS/EDGE 850/1900, 802.11a/b/g/n, Bluetooth, NFC and GPS User Manual BlackBerry Bold Series 6 1 User Guide
BlackBerry Limited Handheld Blackberry with GSM/GPRS/EDGE 850/1900, 802.11a/b/g/n, Bluetooth, NFC and GPS BlackBerry Bold Series 6 1 User Guide
Contents
- 1. User Manual
- 2. User Manual II
User Manual
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BlackBerry Bold Series
BlackBerry Bold 9900/9930
Smartphones
User Guide
Version: 6.1
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWD-1456661-0322120527-001
Contents
Quick Help.......................................................................................................................................................................................................... 6
Getting started: Your smartphone..................................................................................................................................................................... 6
How to: Top 10................................................................................................................................................................................................... 12
Tips: Top 10........................................................................................................................................................................................................ 15
Personalization: Top 10...................................................................................................................................................................................... 23
Troubleshooting: Top 10.................................................................................................................................................................................... 27
Tips and shortcuts.............................................................................................................................................................................................. 31
Tips: Doing things quickly................................................................................................................................................................................... 31
Tips: Extending battery life................................................................................................................................................................................. 32
Tips: Finding apps............................................................................................................................................................................................... 33
Tips: Freeing and conserving storage space....................................................................................................................................................... 33
Tips: Updating your software............................................................................................................................................................................. 34
Tips: Keeping your information safe.................................................................................................................................................................. 35
Tips: Managing indicators.................................................................................................................................................................................. 35
Phone shortcuts................................................................................................................................................................................................. 36
Message shortcuts.............................................................................................................................................................................................. 37
File and attachment shortcuts........................................................................................................................................................................... 38
Typing shortcuts................................................................................................................................................................................................. 38
Media shortcuts................................................................................................................................................................................................. 39
Browser shortcuts.............................................................................................................................................................................................. 40
Calendar shortcuts............................................................................................................................................................................................. 41
Search shortcuts................................................................................................................................................................................................. 42
Map shortcuts.................................................................................................................................................................................................... 42
Troubleshooting: Shortcuts................................................................................................................................................................................ 42
Phone................................................................................................................................................................................................................. 44
How to: Phone.................................................................................................................................................................................................... 44
Tips: Phone......................................................................................................................................................................................................... 59
Personalization: Phone....................................................................................................................................................................................... 60
Troubleshooting: Phone..................................................................................................................................................................................... 62
Voice commands................................................................................................................................................................................................ 65
How to: Voice commands................................................................................................................................................................................... 65
Troubleshooting: Voice commands.................................................................................................................................................................... 67
Messages............................................................................................................................................................................................................ 68
Email................................................................................................................................................................................................................... 68
Text messages.................................................................................................................................................................................................... 90
PIN messages...................................................................................................................................................................................................... 100
Attachments....................................................................................................................................................................................................... 106
Security options for messages............................................................................................................................................................................ 109
Files and attachments........................................................................................................................................................................................ 122
How to: Files....................................................................................................................................................................................................... 122
Tips: Files............................................................................................................................................................................................................ 127
Troubleshooting: Files........................................................................................................................................................................................ 127
Media................................................................................................................................................................................................................. 129
Music.................................................................................................................................................................................................................. 129
Podcasts............................................................................................................................................................................................................. 138
Videos................................................................................................................................................................................................................. 146
Video camera..................................................................................................................................................................................................... 154
Camera............................................................................................................................................................................................................... 160
Pictures............................................................................................................................................................................................................... 167
Voice notes......................................................................................................................................................................................................... 176
Ring tones........................................................................................................................................................................................................... 182
Media storage.................................................................................................................................................................................................... 188
Ring tones, sounds, and alerts............................................................................................................................................................................ 191
Getting started: Ring tones, sounds, and alerts................................................................................................................................................. 191
How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 192
Personalization: Ring tones, sounds, and alerts................................................................................................................................................. 195
Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 196
Browser.............................................................................................................................................................................................................. 197
How to: Browser................................................................................................................................................................................................. 197
Tips: Browser...................................................................................................................................................................................................... 206
Personalization: Browser.................................................................................................................................................................................... 207
Troubleshooting: Browser.................................................................................................................................................................................. 208
Calendar............................................................................................................................................................................................................. 209
Getting started: Calendar................................................................................................................................................................................... 209
How to: Calendar................................................................................................................................................................................................ 210
Tips: Calendar..................................................................................................................................................................................................... 217
Personalization: Calendar................................................................................................................................................................................... 218
Troubleshooting: Calendar................................................................................................................................................................................. 218
Contacts.............................................................................................................................................................................................................. 220
Getting started: Contacts................................................................................................................................................................................... 220
How to: Contacts................................................................................................................................................................................................ 221
Personalize: Contacts......................................................................................................................................................................................... 228
Troubleshooting: Contacts................................................................................................................................................................................. 230
Clock................................................................................................................................................................................................................... 231
Getting started: Clock......................................................................................................................................................................................... 231
How to: Clock..................................................................................................................................................................................................... 232
Personalization: Clock........................................................................................................................................................................................ 235
Troubleshooting: Clock....................................................................................................................................................................................... 235
Tasks and memos............................................................................................................................................................................................... 237
Create a task or memo....................................................................................................................................................................................... 237
Send a task or memo.......................................................................................................................................................................................... 237
Change or delete a task or memo...................................................................................................................................................................... 237
Change the status of a task................................................................................................................................................................................ 237
Hide completed tasks......................................................................................................................................................................................... 238
Show tasks in the calendar................................................................................................................................................................................. 238
Synchronizing tasks and memos......................................................................................................................................................................... 238
About categories................................................................................................................................................................................................ 240
Categorize a contact, task, or memo.................................................................................................................................................................. 240
Create a category for contacts, tasks, or memos............................................................................................................................................... 240
Turn off the prompt that appears before you delete items............................................................................................................................... 241
Typing................................................................................................................................................................................................................. 242
Getting started: Typing....................................................................................................................................................................................... 242
How to: Typing................................................................................................................................................................................................... 242
Tips: Typing......................................................................................................................................................................................................... 248
Troubleshooting: Typing..................................................................................................................................................................................... 249
Keyboard............................................................................................................................................................................................................ 250
How to: Keyboard............................................................................................................................................................................................... 250
Troubleshooting: Keyboard................................................................................................................................................................................ 251
Language............................................................................................................................................................................................................ 252
How to: Language............................................................................................................................................................................................... 252
Troubleshooting: Language................................................................................................................................................................................ 253
Screen display..................................................................................................................................................................................................... 254
How to: Screen display....................................................................................................................................................................................... 254
Personalize: Screen display................................................................................................................................................................................ 257
Troubleshooting: Display.................................................................................................................................................................................... 258
GPS technology................................................................................................................................................................................................... 259
Getting started: GPS technology........................................................................................................................................................................ 259
How to: GPS technology..................................................................................................................................................................................... 260
Troubleshooting: GPS technology...................................................................................................................................................................... 261
Compass............................................................................................................................................................................................................. 263
Getting started: Compass................................................................................................................................................................................... 263
How to: Compass................................................................................................................................................................................................ 263
Personalize: Compass......................................................................................................................................................................................... 264
Maps................................................................................................................................................................................................................... 265
How to: Maps..................................................................................................................................................................................................... 265
Tips: Maps.......................................................................................................................................................................................................... 269
Troubleshooting: Maps...................................................................................................................................................................................... 270
Applications........................................................................................................................................................................................................ 272
Getting started: Applications............................................................................................................................................................................. 272
How to: Applications.......................................................................................................................................................................................... 273
Tips: Applications............................................................................................................................................................................................... 275
Troubleshooting: Applications........................................................................................................................................................................... 276
BlackBerry Device Software............................................................................................................................................................................... 278
How to: BlackBerry Device Software.................................................................................................................................................................. 278
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 280
Manage Connections.......................................................................................................................................................................................... 282
Mobile network.................................................................................................................................................................................................. 282
Wi-Fi technology................................................................................................................................................................................................ 288
Bluetooth technology......................................................................................................................................................................................... 298
Manage Connections.......................................................................................................................................................................................... 308
Mobile network.................................................................................................................................................................................................. 308
WLAN technology............................................................................................................................................................................................... 314
Bluetooth technology......................................................................................................................................................................................... 324
Power and battery.............................................................................................................................................................................................. 333
Getting started: Power and battery................................................................................................................................................................... 333
How to: Power and battery................................................................................................................................................................................ 333
Memory and media cards................................................................................................................................................................................... 336
How to: Memory and media cards..................................................................................................................................................................... 336
Tips: Memory and media cards.......................................................................................................................................................................... 338
Troubleshooting: Memory and media cards...................................................................................................................................................... 339
Search................................................................................................................................................................................................................. 341
How to: Search................................................................................................................................................................................................... 341
Tips: Search........................................................................................................................................................................................................ 344
Troubleshooting: Search.................................................................................................................................................................................... 345
SIM card.............................................................................................................................................................................................................. 346
Getting started: SIM card................................................................................................................................................................................... 346
How to: SIM card................................................................................................................................................................................................ 346
Security............................................................................................................................................................................................................... 349
Getting started: Security.................................................................................................................................................................................... 349
How to: Security................................................................................................................................................................................................. 350
Tips: Security...................................................................................................................................................................................................... 379
Troubleshooting: Security.................................................................................................................................................................................. 380
Service books and diagnostic reports................................................................................................................................................................. 382
Accept, delete, or restore a service book........................................................................................................................................................... 382
Run a diagnostic report...................................................................................................................................................................................... 382
View, submit, or delete a diagnostic report....................................................................................................................................................... 382
Set a default recipient for diagnostic reports..................................................................................................................................................... 383
I cannot run or submit a diagnostic report......................................................................................................................................................... 383
View the version number of the BlackBerry Device Software on your device................................................................................................... 383
Synchronization.................................................................................................................................................................................................. 384
How to: Synchronization.................................................................................................................................................................................... 384
Troubleshooting: Synchronization..................................................................................................................................................................... 386
Accessibility options........................................................................................................................................................................................... 388
Getting started: Accessibility.............................................................................................................................................................................. 388
How to: Accessibility.......................................................................................................................................................................................... 388
Calculator........................................................................................................................................................................................................... 393
Use the calculator............................................................................................................................................................................................... 393
Convert a measurement..................................................................................................................................................................................... 393
Glossary.............................................................................................................................................................................................................. 394
Legal notice........................................................................................................................................................................................................ 399
Glossary.............................................................................................................................................................................................................. 404
Legal notice........................................................................................................................................................................................................ 409
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Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and
set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking
accounts. The Setup application should appear automatically the first time that you turn on your device.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Front keys
Key Name Actions
Menu • Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
Escape • Return to the previous screen.
• Close the menu.
Send • Make a call.
• Answer a call.
End/Power • End a call.
• Return to the Home screen.
• Press and hold to turn on or turn off your BlackBerry® device.
Top keys
Key Name Actions
Side keys
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Key Name Actions
Keyboard
Key Name Actions
Shift Capitalize letters.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Applications
Get started with some of these great applications.
Messages
Send emails, PIN messages, and more.
Text Messages
Send text messages.
Browser
Browse websites.
Media
See saved pictures, play songs, and more.
Camera (if supported)
Take pictures.
Instant Messaging
Chat with friends or colleagues.
Options
Set your device options. You can find more options in each application menu.
Manage Connections
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Set up wireless connections, such as a Bluetooth® connection.
Help
Find the user guide here or click Help in a menu.
Status indicators
Home screen
new notification alarm set
unopened message count BBM™
calendar reminder count social feeds
missed call count sending or receiving data
Wi-Fi® turned on roaming
Messages
unopened opened
text message sent message
attachment message is sending
high priority message not sent
draft meeting invite
Phone
missed call received call
placed call voice mail message
Your Home screen
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related topics
My display changed, 258
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Add a shortcut to your Home screen or Favorites view
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.
Browse to a website, or highlight the item you want to create a shortcut for.
•To add a shortcut on the Home screen, press the key > Add to Home Screen.
•To add a shortcut to your Favorites view, press the key > Mark as Favorite.
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•To see all your application icons, press the key > All.
•To hide an application icon, highlight the icon. Press the key > Hide.
•To show all hidden application icons, press the key > Show All.
•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear
beside the Hide field.
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Switch themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related topics
My display changed, 258
Set the number of icons that appear on the Home screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4. Press the key > Save.
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Change what happens when you type on the Home screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1. On the Home screen, press the key > Options.
• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing
field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2. Press the key > Save.
Add a message that appears when your device is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your device is locked.
4. Press the key > Save.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your device.
Device model Features such as GPS, the camera and video camera, and
network connection options are dependent on your device
model. To find feature specifications for your device model,
visit www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
A wireless service plan with phone or voice is required for you
to use the phone application and to send and receive text
messages.
A wireless service plan with data is required for you to use the
browser service and instant messaging applications, and to
send and receive email messages and PIN messages.
For more information about your plan, contact your wireless
service provider.
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BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and
receive email messages, use third-party instant messaging
applications, and use some browser options.
If you are an individual user, when you set up your email
address or instant messaging account, you are associating it
with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your
email account by associating it with a BlackBerry® Enterprise
Server. Your administrator might set options that determine
the features and settings that are available on your device. To
view the IT policies that have been set by your administrator,
on the Home screen or in a folder, click the Options icon. Click
Security > Security Status Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and
some phone features are dependent on your wireless service
provider's offerings. For more information, contact your
wireless service provider.
Wireless network The wireless network that your device is connected to might
affect the availability of some features. Depending on your
wireless service provider and available roaming options,
different wireless networks are available. Some wireless
networks do not support features such as call blocking, call
forwarding, or cell broadcasting. For more information,
contact your wireless service provider.
Related topics
BlackBerry Device Software, 278
Find more information, 11
Check what wireless networks your device connects to, 282
Find more information
•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home
screen or in an application menu.
•www.discoverblackberry.com: Find software, applications, and accessories for your device.
•Your wireless service provider web site: Find information about your wireless network or wireless service plan.
•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC
(HG nr.88/2003).
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How to: Top 10
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Set up an email address
Search title:
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for
example, Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
device with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email
address for your device, and do not see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 77
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
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About downloading apps with BlackBerry App World
With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and
much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device.
If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com.
For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry
App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from
your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you
add or use an app over the wireless network. For more information, contact your wireless service provider.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
Video • 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
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Transfer a file from your computer to your device using your device as a
USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Open, close, or switch between tabs
Do one of the following:
•To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
•To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
•To switch between tabs, in the browser, press the key > Tabs. Click a tab.
•To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Synchronize email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will
synchronize, your email messages over the wireless network.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the key > SIM Phone Book.
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2. Press the key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already
appears in your contact list, your BlackBerry® device does not copy the SIM card contact.
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are
available. You can also set your device to turn off data services when roaming. For more information, contact your wireless
service provider.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Do one of the following:
• To turn on or turn off data service, change the Data Services field.
• To turn on or turn off data service when roaming, change the While Roaming field.
• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field
to Prompt.
4. Press the key > Close.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to the mobile network, 314
Type text using the predictive input method
When you are typing text, perform any of the following actions:
• To select the highlighted suggestion and start typing a new word, press the Enter key.
• To select the highlighted suggestion and continue typing the same word, click the word.
• To ignore the suggestions, keep typing.
Tips: Top 10
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your Home screen Some apps are located in folders on your Home screen. Click
a folder to see what apps are inside.
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Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All. To unhide
the app, highlight it and then click Hide to clear the check mark.
If Show All does not appear in the menu, there are no apps
hidden from view.
Search for an app On the Home screen, start typing the application name.
Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click
Device > Application Management. If the app is listed, it is
installed on your BlackBerry® device.
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you
of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
Remove the new item indicator Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
Remove the unopened message indicator In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
cannot find all of your unopened messages in your inbox,
look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the key > Mark Prior
Opened.
Identify an indicator • You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To see
a complete list of applications on your device and their
icons, on the Home screen or in a folder, click the Options
icon. Click Device > Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators
guide.
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Tips: Updating your software
Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file
on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Check to see if there is updated BlackBerry Device Software
that you can download over the network
Depending on your device model, this feature might not be
supported. On the Home screen or in a folder, click the Options
icon. Click Device > Software Updates.
Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,
visit: www.blackberry.com/software. Click on BlackBerry
Device Software and follow the links to update your software.
Set your BlackBerry Desktop Software to check for updates
automatically
For instructions, see the Help in BlackBerry Desktop Software.
Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.
Related topics
BlackBerry Device Software, 278
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the
alarm, viewing notifications, and turning on or off network
connections.
See all the apps and folders on the Home screen, or minimize
your view and view the wallpaper
On the navigation bar, click All.
Switch to another app Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Open an app with a convenience key Press a convenience key on the side of your device.
Note: You can customize which app a convenience key opens.
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Use pop-up menus Pop-up menus provide common available actions, and appear
in the center of the screen. For example, you can use the pop-
up menu in a message to file, forward, or reply to the message.
To open a pop-up menu, press and hold the trackpad. To select
a command, click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent
views
On the Home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
key > Mark as Favorite.
Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options.
Related topics
Keep an application running in the background and switch to another application, 273
Assign an application to a Convenience key, 250
Change what happens when you type on the Home screen, 10
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Set your BlackBerry® device to turn on and turn off
automatically.
You can set your device to turn off while you aren't using it for
an extended period, like when you sleep. Data you receive
when the device is turned off automatically updates when the
device turns on.
On the Home screen or in a folder, click the Options icon. Click
Device > Auto On/Off.
Set backlighting to remain on for a shorter period of time, and
lower its brightness
On the Home screen or in a folder, click the Options icon. Click
Display > Screen Display.
Turn off network connections you aren't using On the Home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Click a
network connection to clear the check box.
Close apps when you are finished with them.
When you switch from one app to another, some apps, such
as the Browser app or the Music app, run in the background,
which uses battery power.
In an app, press the key > Close.
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Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone
On the Home screen, click the Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
Delete the original text from a reply message When you are replying to a message, press the key >
Delete Original Text.
If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon
at the bottom of the screen until the flash off indicator
appears.
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
Every few months, use a cotton swab or dry cloth to clean the
metal contacts on the battery and the device.
Related topics
Set your device to turn on and turn off automatically, 333
Set options for backlighting, 254
Turn on or turn off a network connection, 283
Delete the original text from a reply message, 70
Change your ring tone, notifiers, or reminders, 12
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device
processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email
messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under Related information at the bottom.
Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click
Device > Storage.
Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and
highlight a file. Press the key > Delete.
Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
Reduce the amount of time that your device stores email
messages and calendar entries
On the Home screen, click the Messages icon or Calendar icon.
Press the key > Options.
Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the
key > Options > Email Preferences.
Receive only the first section of long email messages, and
choose whether to download more
On the Home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
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Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Only microSD media cards are supported.
Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the
key > Options.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Move, rename, or delete a file, 124
Set how long your device stores messages, 82
Change how long your device stores calendar entries, 217
Stop storing messages sent from your computer on your device, 82
Stop storing messages sent from your device on your computer, 82
Receive only the first section of long email messages, 76
Change the size of pictures that you take, 161
View the amount of available storage space on your device, 337
The application memory on my device is low, 339
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as
avoiding leaving your device unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Set a password On the Home screen or in a folder, click the Options icon. Click
Security > Password.
Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click
Security > Encryption.
Back up your device data Use the backup tool in the BlackBerry® Desktop Software to
back up your device data. To download the BlackBerry Desktop
Software, from your computer, visit www.blackberry.com/
desktop and select the appropriate option for your computer.
Related topics
Set a device password, 349
Turn on encryption, 189
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Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring tone From the Home screen, press the key. Press the key > Phone
Ring Tones.
Check your voice mail Press and hold 1.
Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key
that you would like to assign speed dial to.
Add an extension to a phone number Press the Alt key and X. Type the extension number.
Type a letter in a phone number field Press the Alt key and the letter key.
Insert a plus sign (+) when typing a phone number Press O
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number From the Home screen, press the key. Click your phone number at
the top of the screen. Click a phone number.
Typing shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period Press the Space key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field Press the Space key.
Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,
press the Left Shift key or Right Shift key.
Type a symbol Press the Symbol key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the Alt key and the character key.
Type an accented or special character Press and hold the letter key and, on the trackpad, slide your
finger left or right. For example, to type ü, press and hold U
and slide your finger left until ü appears. Release the letter key
when the accented or special character appears.
Type a number in a text field Press and hold the Alt key and press the number key.
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Type a number in a number field Press a number key. You do not need to press the Alt key.
Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,
press the Left Shift key or Right Shift key.
Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,
slide your finger up or down.
Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,
slide your finger left or right.
Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/
Delete key.
Copy highlighted text Press the Alt key and click the trackpad.
Paste text Press the Left Shift key or Right Shift key and click the trackpad.
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
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Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature (if you are using a headset) to
amplify the volume for songs, ring tones, and videos
Press the Volume Up key until the audio boost feature turns
on.
Camera
Zoom in to a subject before taking a picture Press the Volume Up key.
Zoom out from a subject before taking a picture Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
Personalization: Top 10
Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
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2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related topics
My display changed, 258
Add a shortcut to your Home screen or Favorites view
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,
podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites view, select the Mark as Favorite checkbox.
3. Click Add.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
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• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
Set up speed dial for a contact
1. From the Home screen, press the Send key.
2. Press the key > View > Speed Dial List.
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the
key that you assigned to the contact.
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•To see all your application icons, press the key > All.
•To hide an application icon, highlight the icon. Press the key > Hide.
•To show all hidden application icons, press the key > Show All.
•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear
beside the Hide field.
Add, change, or delete a folder on the Home screen
On the Home screen, do one of the following:
•To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the
folder icon. Click a folder icon style. Click Add.
•To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style.
Click Save.
•To delete a folder, highlight a folder. Press the key > Delete.
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Add a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or
groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone
or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone
or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.
Add a contact picture for caller ID
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the key > Edit.
4. Press the key > Add Picture.
5. Find, highlight, and click a picture.
6. If necessary, move the crop box to the portion of the picture that you want to use.
7. Press the key > Crop & Save.
8. Press the key > Save.
Related topics
My contact pictures keep changing, 230
Change the voice mail access number and password
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different
voice mail system.
Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password
there. Otherwise, the password for your voice mail is not updated in your voice mail system.
1. From the Home screen, press the Send key.
2. Press the key > Options > Voice Mail.
3. Type a voice mail access number and a password.
4. Press the key > Save.
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Related topics
I can't check my voice mail, 63
Troubleshooting: Top 10
Save time and maximize your efficiency with these quick tips.
I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone
number, including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number.
Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to
make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing and smart dialing, 51
Call waiting, call forwarding, and call blocking, 49
Switch the active phone number, 56
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you
should receive messages when you return to a wireless coverage area.
• Reset your device. Connect to the network and try again.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you've received an activation message on your device from the BlackBerry® Internet Service. If you
haven't received an activation message (the message might take a short period of time to arrive), in the Setup application,
open the email setup screen to send a service book to your device.
• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now.
• Verify that data service is turned on.
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• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you've selected all the email folders, including your inbox folder, that
you want to receive email from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off a network connection, 283
Wireless coverage indicators, 282
Turn on or turn off data service or set roaming options, 15
Options for email filters, 71
I can't send messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you've added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you've received an activation message on your device from the BlackBerry® Internet Service. If you
haven't received an activation message (the message might take a short period of time to arrive), in the Setup application,
open the email setup screen to send a service book to your device.
• If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Turn on or turn off a network connection, 283
Wireless coverage indicators, 282
Change or delete a contact, 222
Generate an encryption key, 356
Turn on or turn off data service or set roaming options, 15
My device is not ringing or vibrating when I receive a call or message
Try the following actions:
• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent.
• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds
and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set
to Silent and that the Vibration field is not set to Off.
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The screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can
change the length of time that the backlight stays on when you are not touching your device.
To turn on the screen, click the trackpad or press a key.
Related topics
Set options for backlighting, 254
Email is not reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
•Reconcile email manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.
Organizer data is not synchronizing over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks
application, and MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software
to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
I cannot open a new tab
You might not have enough available memory on your BlackBerry® device. Try completing the following actions:
• Close a tab that you do not need.
• Close other applications that do not need to be open.
Related topics
Close an application so that it is not running in the background, 274
Close an application so that it is not running in the background, 274
Open, close, or switch between tabs, 197
I cannot pair with a Bluetooth enabled device
Try the following actions:
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
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• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the
Bluetooth enabled device.
• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather
than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the
screen, or click the Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen.
Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On
the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
Bluetooth Connections. Highlight a Bluetooth enabled device. Press the key > Device Properties. Clear the
Encryption check box. Press the key > Save.
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of
time before the media player screen closes.
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Tips and shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the
alarm, viewing notifications, and turning on or off network
connections.
See all the apps and folders on the Home screen, or minimize
your view and view the wallpaper
On the navigation bar, click All.
Switch to another app Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Open an app with a convenience key Press a convenience key on the side of your device.
Note: You can customize which app a convenience key opens.
Use pop-up menus Pop-up menus provide common available actions, and appear
in the center of the screen. For example, you can use the pop-
up menu in a message to file, forward, or reply to the message.
To open a pop-up menu, press and hold the trackpad. To select
a command, click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent
views
On the Home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
key > Mark as Favorite.
Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options.
Related topics
Keep an application running in the background and switch to another application, 273
Assign an application to a Convenience key, 250
Change what happens when you type on the Home screen, 10
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Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Set your BlackBerry® device to turn on and turn off
automatically.
You can set your device to turn off while you aren't using it for
an extended period, like when you sleep. Data you receive
when the device is turned off automatically updates when the
device turns on.
On the Home screen or in a folder, click the Options icon. Click
Device > Auto On/Off.
Set backlighting to remain on for a shorter period of time, and
lower its brightness
On the Home screen or in a folder, click the Options icon. Click
Display > Screen Display.
Turn off network connections you aren't using On the Home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Click a
network connection to clear the check box.
Close apps when you are finished with them.
When you switch from one app to another, some apps, such
as the Browser app or the Music app, run in the background,
which uses battery power.
In an app, press the key > Close.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone
On the Home screen, click the Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
Delete the original text from a reply message When you are replying to a message, press the key >
Delete Original Text.
If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon
at the bottom of the screen until the flash off indicator
appears.
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
Every few months, use a cotton swab or dry cloth to clean the
metal contacts on the battery and the device.
Related topics
Set your device to turn on and turn off automatically, 333
Set options for backlighting, 254
Turn on or turn off a network connection, 283
Delete the original text from a reply message, 70
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Change your ring tone, notifiers, or reminders, 12
Tips: Finding apps
Look in a folder on your Home screen Some apps are located in folders on your Home screen. Click
a folder to see what apps are inside.
Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All. To unhide
the app, highlight it and then click Hide to clear the check mark.
If Show All does not appear in the menu, there are no apps
hidden from view.
Search for an app On the Home screen, start typing the application name.
Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click
Device > Application Management. If the app is listed, it is
installed on your BlackBerry® device.
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device
processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email
messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under Related information at the bottom.
Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click
Device > Storage.
Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and
highlight a file. Press the key > Delete.
Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
Reduce the amount of time that your device stores email
messages and calendar entries
On the Home screen, click the Messages icon or Calendar icon.
Press the key > Options.
Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the
key > Options > Email Preferences.
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Receive only the first section of long email messages, and
choose whether to download more
On the Home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Only microSD media cards are supported.
Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the
key > Options.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Move, rename, or delete a file, 124
Set how long your device stores messages, 82
Change how long your device stores calendar entries, 217
Stop storing messages sent from your computer on your device, 82
Stop storing messages sent from your device on your computer, 82
Receive only the first section of long email messages, 76
Change the size of pictures that you take, 161
View the amount of available storage space on your device, 337
The application memory on my device is low, 339
Tips: Updating your software
Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file
on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Check to see if there is updated BlackBerry Device Software
that you can download over the network
Depending on your device model, this feature might not be
supported. On the Home screen or in a folder, click the Options
icon. Click Device > Software Updates.
Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,
visit: www.blackberry.com/software. Click on BlackBerry
Device Software and follow the links to update your software.
Set your BlackBerry Desktop Software to check for updates
automatically
For instructions, see the Help in BlackBerry Desktop Software.
Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.
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Related topics
BlackBerry Device Software, 278
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as
avoiding leaving your device unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Set a password On the Home screen or in a folder, click the Options icon. Click
Security > Password.
Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click
Security > Encryption.
Back up your device data Use the backup tool in the BlackBerry® Desktop Software to
back up your device data. To download the BlackBerry Desktop
Software, from your computer, visit www.blackberry.com/
desktop and select the appropriate option for your computer.
Related topics
Set a device password, 349
Turn on encryption, 189
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you
of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
Remove the new item indicator Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
Remove the unopened message indicator In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
cannot find all of your unopened messages in your inbox,
look in your messages folders.
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• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the key > Mark Prior
Opened.
Identify an indicator • You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To see
a complete list of applications on your device and their
icons, on the Home screen or in a folder, click the Options
icon. Click Device > Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators
guide.
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring tone From the Home screen, press the key. Press the key > Phone
Ring Tones.
Check your voice mail Press and hold 1.
Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key
that you would like to assign speed dial to.
Add an extension to a phone number Press the Alt key and X. Type the extension number.
Type a letter in a phone number field Press the Alt key and the letter key.
Insert a plus sign (+) when typing a phone number Press O
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number From the Home screen, press the key. Click your phone number at
the top of the screen. Click a phone number.
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Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as read or unread Press the Alt key and U.
Add a flag to a message Press W
View all flagged messages Press the Alt key and F.
View received messages and received call logs Press the Alt key and I.
View draft and sent messages Press the Alt key and O.
View voice mail messages Press the Alt key and V.
View text messages Press the Alt key and S.
View call logs Press the Alt key and P.
View all your messages Press the key.
Move around your message inbox
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
Move to the next unread item Press U
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Move to the next related message Press J
Move to the previous related message Press K
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
Move to the last cursor position after closing and reopening a
file or an attachment
Press G
In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Click a worksheet.
View or hide columns or rows Press H
In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide
view
Press N
Move to the previous slide when viewing a presentation in
slide view
Press P
Move to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and
slide view
Press G
Typing shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period Press the Space key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field Press the Space key.
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Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,
press the Left Shift key or Right Shift key.
Type a symbol Press the Symbol key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the Alt key and the character key.
Type an accented or special character Press and hold the letter key and, on the trackpad, slide your
finger left or right. For example, to type ü, press and hold U
and slide your finger left until ü appears. Release the letter key
when the accented or special character appears.
Type a number in a text field Press and hold the Alt key and press the number key.
Type a number in a number field Press a number key. You do not need to press the Alt key.
Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,
press the Left Shift key or Right Shift key.
Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,
slide your finger up or down.
Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,
slide your finger left or right.
Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/
Delete key.
Copy highlighted text Press the Alt key and click the trackpad.
Paste text Press the Left Shift key or Right Shift key and click the trackpad.
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
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Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
Browser shortcuts
To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language
that you are using, some shortcuts might not be available.
Insert a period (.) in the web address field Press the Space key.
Insert a slash mark (/) in the web address field Press the Shift key and the Space key.
Stop loading a web page Press the Escape key.
Close the browser Press and hold the Escape key.
On a web page
Quickly switch between tabs Press W
Zoom in to a web page Press I
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Zoom out from a web page Press O
Go to the start page Press G
Return to the home page Press H
Open the bookmark list Press K
Add a bookmark Press A
View a list of web pages that you have visited
recently
Press Y
Refresh a web page Press R
Find text on a web page Press F. To find the next instance of the text, press V.
Open the browser options Press S
Move around a web page
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a web page Press T
Move to the bottom of a web page Press B
Calendar shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick
Entry check box.
Schedule an appointment Press C
Change to Agenda view Press A
Change to Day view Press D
Change to Week view Press W
Change to Month view Press M
Move to the next week, month, or day in Agenda view Press the Space key.
Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.
Move to the current date Press T
Move to a specific date Press G
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Search shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for an item on your BlackBerry® device Start typing on the Home screen.
Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a
space.
Search for text in a message Press S
Search for text in a file or an attachment Press F
Search for text on a web page Press F
Search for text in a presentation Press F
Note: You can change what happens when you type on the Home screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Map shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a map Press I
Zoom out from a map Press O
Move to the next direction on a route Press N
Move to the previous direction on a route Press P
Troubleshooting: Shortcuts
I cannot use a shortcut
Depending on the typing input language that you are using, some shortcuts might not be available.
Try changing the typing input language.
Related topics
User Guide Tips and shortcuts
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Phone
How to: Phone
Phone basics
Find your phone number
Do one of the following:
•To view your active phone number, from the Home screen, press the key. Your phone number appears at the top
of the screen.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers,
from the Home screen, press the key. Click the phone number at the top of the screen. If your wireless service
plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive
text messages.
Related topics
About multiple phone numbers, 56
My phone number appears as Unknown in the Phone application, 63
Make a call
1. Do one of the following:
•If your BlackBerry® device is unlocked, press the key.
•If your device is locked and you do not want to unlock it, press the key > Place Call.
2. Type a phone number or contact name.
3. Press the key.
To end the call, press the key.
Related topics
Add a pause or a wait to a phone number, 222
Available voice commands, 390
Turn on dialing from the Lock screen, 56
I can't make or receive calls, 27
Answer a call
Press the key.
To end a call, press the key.
User Guide Phone
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Related topics
Change your ring tone, notifiers, or reminders, 12
I can't make or receive calls, 27
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the key.
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the key > Swap or Flash.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
Mute a call
During a call, press the Mute key on the right side of your device.
To turn off mute, press the Mute key again.
Place a call on hold
If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
During a call, press the key > Hold.
To resume a call, press the key > Resume.
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Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a
conventional phone keypad.
• To type a number, press a number key.
• To type a letter, press and hold the Alt key. Press the letter key.
Switch applications during a call
During a call, press the key > Switch Application.
Note: If you switch to a different application and you want to end the call, press the key.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.
Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of
audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls and Emergency Callback Mode
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can
call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked.
Depending on your device model and the wireless network that your device is connected to, your device is also designed to
allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you
initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency
calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency
numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference
issues.
If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback
Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service
provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback
Mode, you cannot send and receive messages or browse web pages.
If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to
find your approximate location.
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Related topics
About GPS technology, 259
Make an emergency call
Do one of the following:
•If your keyboard or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency
number. Press the key.
•If your device is locked, press the key > Emergency. Press the key.
•If your keyboard is locked, press the key on the top of your device. Press the key. Type the emergency number.
Press the key.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If
you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot
hear you.
Related topics
Mute a call, 45
Amplify the volume using the audio boost feature, 132
Improve sound quality for media files, 132
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1. From the Home screen, press the key.
2. Press the key > Options > In-call Settings.
3. Change the Default Call Volume field.
4. Press the key > Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the key > Enhance Call Audio.
2. Select a Boost Bass or Boost Treble option.
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Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. From the Home screen, press the key.
2. Press the key > Options > In-call Settings.
3. Change the Phone Call Audio field or Headset Call Audio field.
4. Press the key > Save.
Voice mail
About your voice mail greeting and voice mail password
Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might
differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check
your voice mail. For more information, contact your wireless service provider.
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. From the Home screen, press the key.
2. Press the key > Call Voice Mail.
Related topics
I can't check my voice mail, 63
Change the voice mail access number and password
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different
voice mail system.
Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password
there. Otherwise, the password for your voice mail is not updated in your voice mail system.
1. From the Home screen, press the Send key.
2. Press the key > Options > Voice Mail.
3. Type a voice mail access number and a password.
4. Press the key > Save.
Related topics
I can't check my voice mail, 63
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Change how many times your device rings before the call goes to voice mail
To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless
service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information,
contact your wireless service provider.
1. Call your wireless service provider's voice mail system.
2. Listen to your options and follow the audible prompts.
Related topics
I can't change the number of times that my device rings, 64
Speed dial
Set up speed dial for a contact
1. From the Home screen, press the Send key.
2. Press the key > View > Speed Dial List.
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the
key that you assigned to the contact.
Change the contact that is assigned to a speed dial key
1. From the Home screen, press the key.
2. Press the key > View > Speed Dial List.
3. Highlight a contact or phone number.
4. Press the key.
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial
key.
• To delete the contact from the Speed Dial Numbers list, click Delete.
Call waiting, call forwarding, and call blocking
Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the key.
2. Press the key > Options > Call Waiting.
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3. Select the Enabled check box.
4. Press the key > Save.
To turn off call waiting, clear the Enabled check box.
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your
SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the key.
2. Press the key > Options > Call Forwarding.
• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls
field to a call forwarding number.
• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If
Not Reachable fields to a call forwarding number.
3. Press the key > Save.
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the Forward Calls field to Never.
Add, change, or delete a call forwarding number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the Send key.
2. Press the key > Options > Call Forwarding.
3. Press the key.
• To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.
•To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change
the phone number. Press the key on the keyboard.
• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4. Press the key > Close.
About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block
all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
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To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up
your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and
wireless network, this feature might not be supported.
Block calls
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM
card for this service and provide you with a call blocking password.
1. From the Home screen, press the key.
2. Press the key > Options > Call Barring.
3. Highlight a call blocking option.
4. Press the key > Enable.
5. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the key > Disable.
Change the call blocking password
1. From the Home screen, press the key.
2. Press the key > Options > Call Barring.
3. Press the key > Change Password.
Fixed dialing and smart dialing
Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency
access numbers (for example, 911 or 112).
If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed
dialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card
PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM
card for this service and provide you with a SIM card PIN2 code.
1. From the Home screen, press the key.
2. Press the key > Options > FDN Phone List.
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3. Press the key > Enable FDN Mode.
4. Type your PIN2 code.
5. Press the key on the keyboard.
To turn off fixed dialing, press the key > Disable FDN Mode.
Related topics
I can't make or receive calls, 27
Add, change, or delete a contact in your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card
PIN2 code.
1. From the Home screen, press the Send key.
2. Press the key > Options > FDN Phone List.
•To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone
number.
•To change a contact, press the key > Edit. Change the contact information.
•To delete a contact, highlight a contact. Press the key > Delete.
3. Press the key > Save.
About smart dialing
With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts
application so that you do not have to dial a country code and area code each time that you make a call, unless the country
code or area code are different from the default codes that you set. Some country codes are not supported by the smart-
dialing feature.
In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that
you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that
organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out
the main phone number for the organization.
Related topics
I can't make or receive calls, 27
Set the default country code and area code
1. From the Home screen, press the key.
2. Press the key > Options > Smart Dialing.
3. Set the Country Code and Area Code fields.
4. If necessary, set the Local Country Code field and International Dialing Digits field.
5. In the National Number Length field, set the default length for phone numbers in your country.
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6. Press the key > Save.
Note: When you determine the default length for phone numbers, include your area code and local number, but do not
include your country code or the National Direct Dialing prefix.
Set options for dialing extensions
1. From the Home screen, press the key.
2. Press the key > Options > Smart Dialing.
3. In the Number field, type the main phone number for an organization.
4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
5. In the Extension Length field, set the default length for extensions.
6. Press the key > Save.
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has
provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or
computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with
a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call
bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by
calling other contacts and joining the calls together.
Related topics
Conference call meetings, 214
Make a conference call
Depending on your wireless service provider or your wireless service plan, this feature might not be supported.
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1. During a call, press the key > Add Participant.
2. Type a phone number or highlight a contact.
3. Press the key.
4. During the new call, press the key to join your first contact to the conference call.
5. To join another contact to the call, repeat steps 1 to 4.
Related topics
Place a call on hold, 45
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
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2. Type X and the access code.
Speak privately with a contact during a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
1. During a conference call, press the key > Split Call.
2. Click a contact.
To return to the conference call, press the key > Join Conference.
Disconnect a contact from a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
1. During a conference call, press the key > Drop Call.
2. Click a contact.
Leave a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your
wireless service provider, this feature might not be supported.
During a conference call, press the key > Transfer or Flash.
Call logs
About call logs
Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed
call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated
duration of the call. For more information about the exact duration of a call, contact your wireless service provider.
The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your
call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a
missed call indicator might also appear at the top of the Home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your
BlackBerry® device for 30 days.
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Send a call log
1. From the Home screen, press the key.
2. Highlight a call log.
3. Press the key > View > History.
4. Highlight a call log
5. Press the key > Forward.
Delete call logs
1. From the Home screen, press the key.
2. Do one of the following:
• To delete a single call log, highlight a call log.
• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or
down. Release the Shift key.
3. Press the key > Delete.
Add, change, or delete call log notes
1. From the Home screen, press the key.
2. Highlight a call log.
3. Press the key > View > History.
4. Click a call log.
5. Press the key.
• To add notes, click Add Notes. Type call notes.
• To change notes, click Edit Notes. Change the call notes.
•To delete notes, click Edit Notes. Press the key > Clear Field.
6. Press the key > Save.
View or hide call logs in the Messages application
You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.
1. From the Home screen, press the key.
2. Press the key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
3. Press the key > Save.
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Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you
use as your active phone number. You have multiple phone numbers associated with your device if one of the following
situations applies:
• Your device uses a SIM card and your SIM card supports more than one phone number.
• Your wireless service provider has set up your device to support more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry® MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you
receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any
calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and
receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy
signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all
phone numbers. If you are already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of
the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number
1. From the Home screen, press the key.
2. Click your phone number at the top of the screen.
3. Click the phone number that you want to set as the active phone number.
Related topics
My phone number appears as Unknown in the Phone application, 63
I can't make or receive calls, 27
Phone options
Turn on dialing from the Lock screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
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3. Select the Allow Outgoing Calls While Locked check box.
4. Press the key > Save.
Sort phone numbers or contacts on the Phone screen
1. From the Home screen, press the key.
2. Press the key > Options > Call Logs and Lists.
• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
3. Press the key > Save.
Hide or display your phone number when you make calls
Your wireless network can override the option that you choose.
1. From the Home screen, press the key.
2. Press the key > Options > In-call Settings.
• To hide your phone number when you make calls, change the Restrict My Identity field to Always.
• To display your phone number when you make calls, change the Restrict My Identity field to Never.
• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My
Identity field to Network Determined.
3. Press the key > Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or
passwords.
1. On the Home screen, click the application icon for an application that prompts you before you delete items.
2. Press the key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete check box.
5. Press the key > Save.
Change how you answer or end calls with the holster
1. From the Home screen, press the key.
2. Press the key > Options > In-call Settings.
• To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer
Calls field to Out of Holster.
• To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls
field to Never.
• To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.
• To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.
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3. Press the key > Save.
Change how you answer calls with a headset
If your BlackBerry® device is paired with a Bluetooth® enabled headset or you have a headset plugged into your device, you
can set your device to answer calls automatically after 5 sec¾onds.
1. From the Home screen, press the key.
2. Press the key > Options > In-call Settings.
• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset
Only).
• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3. Press the key > Save.
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your
wireless service provider.
1. From the Home screen, press the key.
2. Press the key > Status > Last Call or Total Calls > Clear Timer.
3. Press the key > Save.
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and
frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1. From the Home screen, press the key.
2. Press the key > Options > Hearing Aid Mode.
3. Change the Mode Enabled field to Telecoil.
4. Press the key > Save.
The H-T telecoil indicator appears at the top of the Home screen.
Related topics
About hearing aid mode, 58
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second,
you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text
that you can read on your TTY device.
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If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your
BlackBerry device, visit www.shopblackberry.com.
Turn on TTY support
1. From the Home screen, press the key.
2. Press the key > Options > TTY.
3. Change the TTY field to On.
4. Press the key > Save.
A TTY indicator appears in the connections area at the top of the Home screen.
To turn off TTY support, change the TTY field to Off.
Related topics
Phone options, 56
About TTY support, 58
Tips: Phone
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring tone From the Home screen, press the key. Press the key > Phone
Ring Tones.
Check your voice mail Press and hold 1.
Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key
that you would like to assign speed dial to.
Add an extension to a phone number Press the Alt key and X. Type the extension number.
Type a letter in a phone number field Press the Alt key and the letter key.
Insert a plus sign (+) when typing a phone number Press O
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number From the Home screen, press the key. Click your phone number at
the top of the screen. Click a phone number.
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Personalization: Phone
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1. From the Home screen, press the key.
2. Press the key > Options > In-call Settings.
3. Change the Default Call Volume field.
4. Press the key > Save.
Change the voice mail access number and password
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different
voice mail system.
Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password
there. Otherwise, the password for your voice mail is not updated in your voice mail system.
1. From the Home screen, press the Send key.
2. Press the key > Options > Voice Mail.
3. Type a voice mail access number and a password.
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4. Press the key > Save.
Related topics
I can't check my voice mail, 63
Change how many times your device rings before the call goes to voice
mail
To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless
service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information,
contact your wireless service provider.
1. Call your wireless service provider's voice mail system.
2. Listen to your options and follow the audible prompts.
Related topics
I can't change the number of times that my device rings, 64
Set up speed dial for a contact
1. From the Home screen, press the Send key.
2. Press the key > View > Speed Dial List.
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the
key that you assigned to the contact.
Add, change, or delete a call forwarding number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the Send key.
2. Press the key > Options > Call Forwarding.
3. Press the key.
• To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.
•To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change
the phone number. Press the key on the keyboard.
• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4. Press the key > Close.
Change the call blocking password
1. From the Home screen, press the key.
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2. Press the key > Options > Call Barring.
3. Press the key > Change Password.
Add, change, or delete a contact in your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card
PIN2 code.
1. From the Home screen, press the Send key.
2. Press the key > Options > FDN Phone List.
•To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone
number.
•To change a contact, press the key > Edit. Change the contact information.
•To delete a contact, highlight a contact. Press the key > Delete.
3. Press the key > Save.
Change how you answer or end calls with the holster
1. From the Home screen, press the key.
2. Press the key > Options > In-call Settings.
• To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer
Calls field to Out of Holster.
• To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls
field to Never.
• To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.
• To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.
3. Press the key > Save.
Troubleshooting: Phone
I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone
number, including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
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• Your device or your SIM card might support more than one phone number, even if you only have one phone number.
Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to
make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing and smart dialing, 51
Call waiting, call forwarding, and call blocking, 49
Switch the active phone number, 56
My headset makes calls instead of my device
If your BlackBerry® device is connected to a Bluetooth® enabled headset, your device might automatically make calls on the
Bluetooth enabled headset.
Try the following actions:
• Disconnect the Bluetooth enabled headset from your BlackBerry device.
•During a call, press the key, click Activate Handset.
My phone number appears as Unknown in the Phone application
If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone
number appears in the Phone application.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight the phone number.
4. Press the key > Edit SIM Phone Number.
5. Type your phone number.
6. Click OK.
I can't check my voice mail
Try the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you're trying to check your
voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the
voice mail for your alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your
wireless service provider or administrator.
Related topics
Switch the active phone number, 56
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I can't make calls using a voice command
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry
device.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set
in the language options. Certain languages might not be supported.
Related topics
Bluetooth technology, 298
Change the language for voice commands, 66
I can't change the number of times that my device rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device
rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
I can't block calls
• Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless
service provider.
• If the BlackBerry® MVS Client is installed on your BlackBerry device, you can block calls from unwanted callers. For more
information, see the BlackBerry MVS Client User Guide.
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
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Voice commands
How to: Voice commands
Perform an action using a voice command
1. On the Home screen or in a folder, click the Voice Dialing icon.
2. After the beep, say a voice command.
Related topics
I can't make calls using a voice command, 64
Available voice commands
Voice command Description
"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth®
enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth
enabled device must support this feature and you must turn on Bluetooth
technology. You cannot make calls to emergency numbers using voice commands.
"Call <contact name> <phone number
type>"
Say this voice command to call a specific phone number for a contact that is in your
contact list. For example, if the contact has a work number and a mobile number,
you can say "call <contact name> work" to call the work number.
"Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must set
options for dialing extensions. You can dial extensions only within your company.
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say
this voice command to check your active phone number.
"Check signal strength" Say this voice command to check your wireless coverage level.
"Check network" Say this voice command to check the wireless network that your device is connected
to.
"Check battery" Say this voice command to check the battery power level.
"Repeat" Say this voice command to have the last voice prompt repeated to you.
"Cancel" Say this voice command to close the voice dialing application.
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Change the language for voice commands
When you change the language for voice commands, you change the language for voice prompts and the language that you
use to make a voice command.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
3. Change the Voice Dialing Language field.
4. Press the key > Save.
Related topics
My device doesn't recognize names or numbers in voice commands, 67
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of
possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the
phone number automatically.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. Set the Choice Lists field to Always Off.
4. Press the key > Save.
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts
might read out instructions that appear on the screen.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
• To turn off voice prompts, change the Audio Prompts field to No Prompts.
• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the
Audio Prompts field to Detailed Prompts.
3. Press the key > Save.
Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. In the Voice Adaptation section, click Start.
4. Complete the instructions on the screen.
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Troubleshooting: Voice commands
I can't make calls using a voice command
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry
device.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set
in the language options. Certain languages might not be supported.
Related topics
Bluetooth technology, 298
Change the language for voice commands, 66
My device doesn't recognize names or numbers in voice commands
Try the following actions:
• Say the first name and the last name of your contact.
• Improve voice recognition of numbers.
Related topics
Improve voice recognition, 66
User Guide Voice commands
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Messages
Email
Getting started: Email
Set up an email address
Search title:
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for
example, Windows Live™ Hotmail®) or to create a new email address for your device.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
device with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email
address for your device, and do not see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 77
Synchronize email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will
synchronize, your email messages over the wireless network.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
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How to: Email
Composing and sending email
Send an email:
1. On the Home screen, click the Messages icon.
2. Press the key > Compose Email.
3. In the To field, type an email address or a contact name.
4. Type a message.
5. Press the key > Send.
Related topics
Search for a contact in your organization's address book, 220
Personal distribution lists, 226
I can't send messages, 87
Resend a message:
You cannot change a text message before you resend it.
In a sent message, press the key.
•To change the message, click Edit. Change the message. Press the key > Send.
•To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.
Press the key > Send.
• To resend the message without changing it, click Resend.
Related topics
I can't send messages, 87
Reply to or forward an email or PIN message:
In a message, press the key.
• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Related topics
I can't send messages, 87
Check spelling:
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. Press the key > Check Spelling.
2. Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
•To ignore the suggested spelling, press the key.
•To ignore all instances of the suggested spelling, press the key > Ignore All.
•To add the word to the custom dictionary, press the key > Add To Dictionary.
•To stop checking spelling, press the key > Cancel Spell Check.
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Save a draft of a message:
When you are composing a message, press the key > Save Draft.
Attach a file to an email:
To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your administrator.
When you are composing an email, press the key > Attach > File.
• To attach a file that is saved on your BlackBerry device or media card, find and click the file.
•To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If
necessary, type the credentials that you use to connect to your organization's network.
Attach a contact card to a message:
Search title:
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
Related topics
I can't attach a file to a text message, 100
Change the email address that you use to send messages or meeting invitations:
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
4. Press the key > Save.
Delete the disclaimer from an email:
If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might
add a disclaimer to your email after you send it.
When you are composing an email, press the key > Remove Disclaimer.
To add the disclaimer again, press the key > Add Disclaimer.
Delete the original text from a reply message:
When you are replying to a message, press the key > Delete Original Text.
Set the importance level for an email or PIN message that you send:
1. When you are composing an email or PIN message, press the key > Options.
2. Change the Importance field.
3. Press the key > Save.
Blind carbon copy a contact:
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the key > Add Bcc.
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Stop a message from sending:
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3. Press the key > Delete.
Email filters
About email filters :
You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email
application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple
email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher
in the list.
Create an email filter:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry device (such as
Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Filters.
3. Press the key > New.
4. Type a name for the email filter.
5. Set the email filter options.
6. Press the key > Save.
Create an email filter based on a contact or subject:
1. On the Home screen, click the Messages icon.
2. Highlight an email.
3. Press the key > Filter by > Sender or Subject.
4. Type a name for the email filter.
5. Set the email filter options.
6. Press the key > Save.
Options for email filters:
Option Description
From Specify one or more contacts or email addresses that the email
filter should search for in the From field of your email. Separate
multiple contacts or email addresses with a semicolon (;). To
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Option Description
specify that the email filter should search for all contacts or
email addresses that contain specific text, type the text and
use an asterisk (*) as a wildcard character to represent the rest
of the contact or email address.
Sent to Specify one or more contacts or email addresses that the email
filter should search for in the Sent To field of your email.
Separate multiple contacts or email addresses with a
semicolon (;). To specify that the email filter should search for
all contacts or email addresses that contain specific text, type
the text and use an asterisk (*) as a wildcard character to
represent the rest of the contact or email address.
Subject Specify the text that the email filter should search for in the
Subject field of your email.
Message Specify the text that the email filter should search for in the
body of your email.
Sent directly to me Set whether the email filter applies to email that includes your
email address in the To field.
Cc to me Set whether the email filter applies to email that includes your
email address in the CC field.
Bcc to me Set whether the email filter applies to email that includes your
email address in the BCC field.
Importance Set the importance level of email that the email filter applies
to.
Sensitivity Set the sensitivity level of email that the email filter applies to.
Action Set whether email that the email filter applies to is forwarded
to your BlackBerry® device. If email is forwarded, specify
whether it is forwarded with high importance or with the email
header only.
Turn on an email filter:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Filters.
3. Select the check box beside an email filter.
4. Press the key > Save.
Change, prioritize, or delete an email filter:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Filters.
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3. Highlight an email filter.
4. Press the key.
•To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.
• To prioritize an email filter, click Move. Click the new location.
• To delete an email filter, click Delete.
Synchronizing email
About synchronization and reconciliation:
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and
memos) between your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be
filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on
your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be
synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these
features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and
email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Synchronize email over the wireless network:
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will
synchronize, your email messages over the wireless network.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
Delete email on your device and in your email application on your computer:
You can set the Delete On option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the Delete On field to Mailbox & Handheld.
5. Press the key > Save.
It takes a short period of time for email to be deleted over the wireless network.
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Related topics
Delete a message, 79
Empty the deleted items folder on your computer from your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Purge Deleted Items.
About synchronization conflicts:
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or
the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 209
Some characters in calendar entries do not appear correctly after synchronization, 218
Manage email reconciliation conflicts:
You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the On Conflicts field.
5. Press the key > Save.
Stop forwarding email to your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Send Email to Handheld check box.
5. Press the key > Save.
To forward email to your BlackBerry device again, select the Send Email to Handheld check box.
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Viewing and replying to email
About email account icons:
Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work
email account and one or more personal email accounts. If you associate your device with more than one email account,
multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about
associating your device with more than one email account, visit www.blackberry.com/docs/smartphones and click the link
under Email Setup.
Depending on your theme, a separate icon might appear for text messages.
Search for text in a message, in a file, or on a webpage:
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
2. Type the text.
3. Press the Enter key.
To search for the next instance of the text, press the key > Find Next or Find Next on Page.
Preview more of grouped email messages:
To display more lines of each email in a group, you must have set your BlackBerry® device to group email messages by subject.
1. On the Home screen, click the Messages icon.
2. Click Options > Message Display and Actions.
3. Change the Preview Length field.
4. Press the key > Save.
View an address instead of a display name:
In a message, press the key > Show Address.
To view the display name again, press the key > Show Name.
View email in plain text format:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Enable HTML Email check box.
5. Press the key > Save.
View saved messages:
1. On the Home screen, click the Messages icon.
2. Press the key > View Saved Messages.
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Email options
Add or change your signature:
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
Hide the new or unopened message indicator:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To hide the new message indicator, clear the Display New Message Indicator check box.
• To hide the unopened message indicator, change the Display Message Count field to None.
3. Press the key > Save.
Receive only the first section of long email messages:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Clear the Auto More check box.
4. Press the key > Save.
To download more of an email, press the key > More or More All.
View or hide call logs in the Messages application:
You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.
1. From the Home screen, press the key.
2. Press the key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
3. Press the key > Save.
Set an out-of-office reply:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
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3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Out Of Office Reply check box.
5. In the field that appears, type a reply.
6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
7. Press the key > Save.
To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.
Change options for your personal email account:
Depending on your wireless service provider, you might not be able to change some options for your personal email account.
You can change options for each personal email account that you added to your BlackBerry® device. You can create email
filters, synchronize your contacts, change your signature or display name, and more.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Account Management.
3. Click the email account that you want to change options for.
For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under
Email Setup.
Turn on or turn off read receipts:
Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the
options might not appear.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the
Send Read Receipts field.
5. Press the key > Save.
Stop loading pictures in HTML email messages:
By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email
messages.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Download Images Automatically check box.
5. Press the key > Save.
To view pictures in an HTML email message, press the key > Get Images.
Turn off the prompt that appears before downloading external pictures in HTML email messages:
Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you
before downloading external pictures.
1. On the Home screen, click the Messages icon.
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2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Confirm External Image Download check box.
5. Press the key > Save.
Open a new message automatically when you remove your device from your holster:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Auto Open Newest Message After Removing Device From Holster field.
4. Press the key > Save.
Stop displaying recent contacts in email address fields:
By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your
BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Clear the Show Recent Contacts When Composing Email check box.
4. Press the key > Save.
Turn off the prompt that appears before you delete a message:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Clear the Confirm Delete check box.
4. Press the key > Save.
Turn off the prompt that appears when you mark messages as opened:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Clear the Confirm Mark Prior Opened check box.
4. Press the key > Save.
Organizing your email inbox
Mark a message as opened or unopened :
On the Home screen, click the Messages icon.
•To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or Mark
Unopened.
•To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark Prior
Opened.
Save a message:
Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of
time.
On the Home screen, click the Messages icon.
•To save an email or PIN message, highlight an email or PIN message. Press the key > Save.
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•To save a text message, open a conversation and highlight a text message. Press the key > Save Message.
Related topics
View saved messages, 75
Delete a message:
On the Home screen, click the Messages icon.
•To delete a message, highlight the message. Press the key > Delete.
•To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key >
Delete. If necessary, delete the message from your message inbox as well.
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up
or down. Release the Shift key. Press the key > Delete Messages.
•To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.
About flags:
Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to
you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due
dates so that your BlackBerry® device reminds you to return to the email.
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags,
changes that you make to flags on your device should be reflected in the email application on your computer. Likewise,
changes that you make to flags in the email application on your computer should be reflected on your device.
If wireless email reconciliation is turned off, you can still manage flags for email messages on your device.
Add, change, or remove a flag:
If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not
sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
When you are composing or viewing an email, press the key.
•To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.
•To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.
• To remove a flag, click Clear Flag.
Change how you group email messages:
1. On the Home screen, click the Messages icon.
2. Press the key > Display Style > Group by Subject or Single Messages.
Hide sent messages from the message inbox:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Select the Hide Sent Messages check box.
4. Press the key > Save.
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Hide messages from the Messages application :
You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a
separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already
appear by default.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Inbox Management.
• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more
email accounts.
• To hide text messages, in the Other Message Types section, clear the Text Messages check box.
3. Press the key > Save.
Change how a message inbox displays messages:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
• To change how many messages can fit on the screen, change the Display Message Header On field.
3. Press the key > Save.
Use color to differentiate work messages from other messages :
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message Categorization.
3. In the Message Outline Colors section, do any of the following:
• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change
the Enterprise Messages field.
• To set an outline color for your other messages, change the Other Messages field.
4. Press the key > Save.
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your
administrator.
Storing and filing email
About synchronization of email folders:
You can add, change, or delete email folders in the email application on your computer or in the Messages application on your
BlackBerry® device.
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this
feature, changes that you make to email folders are synchronized over the wireless network.
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If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email
application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry®
Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.
Related topics
Synchronize email over the wireless network, 14
File an email:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Highlight an email.
3. Press the key > File.
4. Highlight a folder.
5. Press the key > File.
Related topics
Synchronize email over the wireless network, 14
I can't file email messages, 88
Add, move, rename, or delete an email folder :
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > View Folder.
3. Highlight a folder.
4. Press the key.
• To add a folder, click Add Folder.
• To move a folder, click Move Folder. Click the new location.
• To rename a folder, click Rename Folder.
• To delete a folder, click Delete Folder.
Forward messages from a specific email folder to your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Folder Redirection.
5. Select the check box beside an email folder.
6. Press the key > Save.
Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email
application on your computer, appears on your BlackBerry device.
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Related topics
Stop storing messages sent from your computer on your device, 82
Hide filed email from the message inbox:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Select the Hide Filed Messages check box.
4. Press the key > Save.
View filed messages:
1. On the Home screen, click the Messages icon.
2. Press the key > View Folder.
3. Click a folder.
Set how long your device stores messages:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Days To Keep Messages field.
4. Press the key > Save.
Related topics
Some messages no longer appear on my device, 88
Stop storing messages sent from your computer on your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Folder Redirection.
5. Clear the check box beside the Sent Items folder.
6. Press the key > Save.
Stop storing messages sent from your device on your computer:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Save Copy In Sent Folder check box.
5. Press the key > Save.
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Google Mail
About Google Mail on your device:
Depending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail®
account) to your BlackBerry® device. Similar to the Google Mail web application that you can access using a browser on your
computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and
apply your own custom labels, report spam, archive messages, and add stars to highlight what's important.
For more information about Google Mail, visit www.googlemail.com.
View Google Mail messages with a specific label:
1. On the Home screen, click the Messages icon.
2. Press the key > View Folder.
3. Click a label.
Create or delete a Google Mail label:
1. On the Home screen, click the Messages icon.
2. Press the key > Labels.
• To create a new label, click New Label. Type a label name. Click Save.
•To delete a label, highlight a label. Press the key > Delete.
Add or remove a star for a Google Mail message or conversation:
You can mark an important Google Mail™ message or conversation with a star.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key.
• To add a star, click Add Star.
• To remove a star, click Remove Star.
Archive a Google Mail message or conversation:
If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the
conversation.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Archive > Yes.
Note: Depending on how you've set your BlackBerry® device to store messages, archived messages might be automatically
deleted from your device after a certain period of time.
Move an archived Google Mail message or conversation to your message inbox:
1. On the Home screen, click the Messages icon.
2. Click View Folder > Archive.
3. Highlight a message or conversation.
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4. Press the key > Move to Inbox.
Report spam messages sent to your Google Mail account:
When you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® device. If you report a
message that is part of a conversation, all of the messages in the conversation are also reported as spam.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Report Spam.
4. If necessary, click Yes.
Tips: Email
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as read or unread Press the Alt key and U.
Add a flag to a message Press W
View all flagged messages Press the Alt key and F.
View received messages and received call logs Press the Alt key and I.
View draft and sent messages Press the Alt key and O.
View voice mail messages Press the Alt key and V.
View text messages Press the Alt key and S.
View call logs Press the Alt key and P.
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View all your messages Press the key.
Move around your message inbox
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
Move to the next unread item Press U
Move to the next related message Press J
Move to the previous related message Press K
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
Move to the last cursor position after closing and reopening a
file or an attachment
Press G
In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Click a worksheet.
View or hide columns or rows Press H
In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide
view
Press N
Move to the previous slide when viewing a presentation in
slide view
Press P
Move to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and
slide view
Press G
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Personalization: Email
Change how you group email messages
1. On the Home screen, click the Messages icon.
2. Press the key > Display Style > Group by Subject or Single Messages.
Use color to differentiate work messages from other messages
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message Categorization.
3. In the Message Outline Colors section, do any of the following:
• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change
the Enterprise Messages field.
• To set an outline color for your other messages, change the Other Messages field.
4. Press the key > Save.
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your
administrator.
Change how a message inbox displays messages
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
• To change how many messages can fit on the screen, change the Display Message Header On field.
3. Press the key > Save.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
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4. Press the key > Save.
Your signature is added to your email after you send it.
Troubleshooting: Email
I can't send messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If
you haven't received an activation message (the message might take a short period of time to arrive), in the Setup
application, open the email setup screen to send a service book to your device.
• If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Resend a message, 69
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you
should receive messages when you return to a wireless coverage area.
• Reset your device. Connect to the network and try again.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If
you haven't received an activation message (the message might take a short period of time to arrive), in the Setup
application, open the email setup screen to send a service book to your device.
• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
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• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that
you want to receive email from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Change, prioritize, or delete an email filter, 72
Forward messages from a specific email folder to your device, 81
I'm not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of
the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the
BlackBerry Desktop Software.
I can't file email messages
Try the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email folders don't appear on your BlackBerry® device, reconcile your email using the email settings tool of the
BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Synchronize email over the wireless network, 14
Some messages no longer appear on my device
If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and
text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,
email that you delete in the email application on your computer is also deleted from your device.
A message, attachment, or Google Mail conversation is cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the key > More or More All.
•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related topics
Receive only the first section of long email messages, 76
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HTML email messages don't appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•Try downloading external pictures. Press the key > Get Images.
•Try viewing your message in plain text. Press the key > Get Plain Text.
Related topics
View email in plain text format, 75
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Synchronize email over the wireless network, 14
Email filters aren't working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topics
Email filters, 71
The number of new or unopened messages is different than I expect
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the
email application on your computer other than your inbox, your device files the message.
Related topics
View filed messages, 82
Hide messages from the Messages application, 80
Hide filed email from the message inbox, 82
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I can't use a shortcut to view one type of message in a message inbox
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message
inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
Text messages
How to: Text messages
About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.
Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to your
recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in text
messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.
If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the
first phone number that appears in the My Number field in the Phone application.
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Composing and sending text messages
Send a text message:
The number of recipients that you can send a text message to depends on your wireless service provider.
1. On the Home screen, click the Text Messages icon.
2. Press the key > Compose Text Message.
3. In the To field, do one of the following:
• Type a contact name.
•Press the key > Choose Contact. Click a contact.
• Type a phone number that can receive text messages (including the country code and area code). For languages with
non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.
• If your BlackBerry® device is connected to a CDMA network, you can type an email address.
4. Type a message.
5. Press the key on the keyboard.
Related topics
Personal distribution lists, 226
I can't send messages, 87
Resend a message:
You cannot change a text message before you resend it.
In a sent message, press the key.
•To change the message, click Edit. Change the message. Press the key > Send.
•To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.
Press the key > Send.
• To resend the message without changing it, click Resend.
Related topics
I can't send messages, 87
Forward a text message:
You cannot forward text messages that contain content that is copyright protected.
In a message, press the key > Forward or Forward As.
Attach a file to a text message :
1. When you are composing a text message, press the key > Attach.
2. Click one of the following menu items:
•Picture
•Video
•Location
•Audio
•Voice Note
•Contact
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•Appointment
3. Click a media file.
Related topics
I can't attach a file to a text message, 100
Attach a contact card to a message:
Search title:
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
Related topics
I can't attach a file to a text message, 100
Set the importance level for text messages that you send:
Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options.
• To set the importance level for text messages, in the SMS Text section, change the Priority field.
• To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering
section, change the Importance field.
3. Press the key > Save.
Request delivery notification or read notification for a text message:
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the MMS section, do one of the following:
• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.
• To receive notification when the recipient opens the message, select the Confirm Read check box.
4. Press the key > Save.
Stop a message from sending:
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3. Press the key > Delete.
Hide the character count in text messages:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Text Messaging.
3. In the General Text Messaging Options section, clear the Show Character Count Notifications check box.
4. Press the key > Save.
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Set whether pressing the Enter key sends text messages:
You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally
sending a message if you plan to include several lines of text.
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options > Text Messaging.
3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.
4. Press the key > Save.
Viewing and replying to text messages
Search for text in a message, in a file, or on a webpage:
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
2. Type the text.
3. Press the Enter key.
To search for the next instance of the text, press the key > Find Next or Find Next on Page.
View filed messages:
1. On the Home screen, click the Messages icon.
2. Press the key > View Folder.
3. Click a folder.
View saved messages:
1. On the Home screen, click the Messages icon.
2. Press the key > View Saved Messages.
Add an appointment to your calendar from a text message:
1. In a text message, highlight an iCalendar attachment.
2. Press the key > View Appointment.
3. Press the key > Add To Calendar.
Show names in the history of text messages:
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the General Text Messaging Options section, select the Show Names check box.
4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the
history of your text messages, and not in messages that you send.
5. Press the key > Save.
Change how your text messages look:
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the General Text Messaging Options section, change the Conversation Style field.
4. Press the key > Save.
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Organizing and storing text messages
Delete a message:
On the Home screen, click the Messages icon.
•To delete a message, highlight the message. Press the key > Delete.
•To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key >
Delete. If necessary, delete the message from your message inbox as well.
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up
or down. Release the Shift key. Press the key > Delete Messages.
•To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.
Set how long your device stores messages:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Days To Keep Messages field.
4. Press the key > Save.
Related topics
Some messages no longer appear on my device, 88
Store text messages on your SIM card:
Depending on your wireless service provider and wireless network, this feature might not be supported.
If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in
the Messages application.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
3. Select the Leave Messages On SIM Card checkbox.
4. Press the key > Save.
To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox,
your text messages are deleted from your SIM card.
Delete the history from a text message:
Do one of the following:
•To delete an individual message from the history, highlight the message. Press the key > Delete Message.
• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the
key > Clear Conversation.
• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press
the key > Delete.
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Save a media file from a text message:
1. In a text message, open an attachment.
2. Press the key.
3. Click Save <media type>.
4. Click Save.
Save a contact card from a message:
Search title:
If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.
1. In a message, highlight a contact card.
2. Press the key > View Attachment.
3. Press the key.
4. Click one of the following items:
•Add to Contacts
•Update Contact
Options for text messages
Stop receiving text messages when roaming:
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.
4. Press the key > Save.
Block text messages:
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject
Advertisements check box.
4. Press the key > Save.
Turn off Word Substitution for text messages:
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the SMS Text section, select the Disable Word Substitution check box.
4. Press the key > Save.
Set how long your service center attempts to send text messages:
If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the
number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the SMS Text section, change the Retries field.
4. Press the key > Save.
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Set a wireless network type for sending text messages:
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the SMS Text section, do one of the following:
• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or
Packet Switched.
• To use either network type to send text messages, which might be beneficial when roaming, change the Network To
Send Over field to Circuit Switched Preferred or Packet Switched Preferred.
4. Press the key > Save.
Open a new message automatically when you remove your device from your holster:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Auto Open Newest Message After Removing Device From Holster field.
4. Press the key > Save.
Hide the new or unopened message indicator:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To hide the new message indicator, clear the Display New Message Indicator check box.
• To hide the unopened message indicator, change the Display Message Count field to None.
3. Press the key > Save.
Turn off the prompt that appears before you delete a message:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Clear the Confirm Delete check box.
4. Press the key > Save.
Turn off the prompt that appears when you mark messages as opened:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Clear the Confirm Mark Prior Opened check box.
4. Press the key > Save.
Cell broadcasting
About cell broadcasting:
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all
BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a
specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell
broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular
weather forecasts while another might send traffic reports.
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Turn on cell broadcasting:
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM
card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not
be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. Select theEnable Cell Broadcasting check box.
• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.
•If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type
the channel ID and a nickname. Click OK.
4. Select the check box beside a language.
5. Press the key > Save.
To turn off cell broadcasting, clear the Enable Cell Broadcasting check box. Before you turn off cell broadcasting, verify that
your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your
location.
Related topics
I can't turn on cell broadcasting, 100
Stop receiving messages from a cell broadcast channel:
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates,
based on your location.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. In the Channels section, highlight a cell broadcast channel.
4. Press the key.
• To stop receiving messages from the cell broadcast channel, click Disable.
• To delete the cell broadcast channel, click Delete Channel.
Rename a cell broadcast channel:
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. In the Channels section, highlight a cell broadcast channel.
4. Press the key > Set Nickname.
5. Type a name for the cell broadcast channel.
6. Click OK.
7. Press the key > Save.
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Tips: Text messages
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as read or unread Press the Alt key and U.
Add a flag to a message Press W
View all flagged messages Press the Alt key and F.
View received messages and received call logs Press the Alt key and I.
View draft and sent messages Press the Alt key and O.
View voice mail messages Press the Alt key and V.
View text messages Press the Alt key and S.
View call logs Press the Alt key and P.
View all your messages Press the key.
Move around your message inbox
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
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Move to the next unread item Press U
Move to the next related message Press J
Move to the previous related message Press K
Personalization: Text messages
Set whether pressing the Enter key sends text messages
You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally
sending a message if you plan to include several lines of text.
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options > Text Messaging.
3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.
4. Press the key > Save.
Change how your text messages look
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the General Text Messaging Options section, change the Conversation Style field.
4. Press the key > Save.
Troubleshooting: Text messages
I can't send text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area. Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, your
device should send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Turn on or turn off a network connection, 283
I'm not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
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Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
I can't turn on cell broadcasting
If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for
cell broadcast messages.
Clear the check box beside all languages that your SIM card doesn't support.
Related topics
Delete a language, 252
I can't attach a file to a text message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide
show.
Try the following actions:
• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).
• Verify that the file isn't copyright protected.
• If templates are available for your BlackBerry® device, use a blank template to compose your text message.
I can't use a shortcut to view one type of message in a message inbox
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message
inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
PIN messages
Getting started: PIN messages
About PIN messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact
who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN
messages. PIN messages are not routed through your email account.
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When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN
message.
Find your PIN
Do one of the following:
• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.
• In a message, type mypin followed by a space.
How to: PIN messages
About PIN messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact
who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN
messages. PIN messages are not routed through your email account.
When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN
message.
Find your PIN
Do one of the following:
• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.
• In a message, type mypin followed by a space.
Composing and sending PIN messages
Compose and send a PIN message:
1. On the Home screen, click the Messages icon.
2. Press the key > Compose Other > Compose PIN.
3. In the To field, do one of the following:
• Type a PIN. Press the key on the keyboard.
• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the
keyboard.
4. Type a message.
5. Press the key > Send.
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Resend a message:
You cannot change a text message before you resend it.
In a sent message, press the key.
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•To change the message, click Edit. Change the message. Press the key > Send.
•To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.
Press the key > Send.
• To resend the message without changing it, click Resend.
Related topics
I can't send messages, 87
Reply to or forward an email or PIN message:
In a message, press the key.
• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Related topics
I can't send messages, 87
Check spelling:
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. Press the key > Check Spelling.
2. Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
•To ignore the suggested spelling, press the key.
•To ignore all instances of the suggested spelling, press the key > Ignore All.
•To add the word to the custom dictionary, press the key > Add To Dictionary.
•To stop checking spelling, press the key > Cancel Spell Check.
Save a draft of a message:
When you are composing a message, press the key > Save Draft.
Attach a contact card to a message:
Search title:
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
Related topics
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Set an importance level for received PIN messages:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Select the Display PIN Messages in Red check box.
4. Press the key > Save.
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Blind carbon copy a contact:
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the key > Add Bcc.
Create a link for a PIN:
You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.
When you are typing text, type pin: and the PIN.
Stop a message from sending:
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3. Press the key > Delete.
Viewing and replying to PIN messages
Search for text in a message, in a file, or on a webpage:
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
2. Type the text.
3. Press the Enter key.
To search for the next instance of the text, press the key > Find Next or Find Next on Page.
View an address instead of a display name:
In a message, press the key > Show Address.
To view the display name again, press the key > Show Name.
View filed messages:
1. On the Home screen, click the Messages icon.
2. Press the key > View Folder.
3. Click a folder.
View saved messages:
1. On the Home screen, click the Messages icon.
2. Press the key > View Saved Messages.
Hide sent messages from the message inbox:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Select the Hide Sent Messages check box.
4. Press the key > Save.
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Organizing and storing PIN messages
Save a message:
Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of
time.
On the Home screen, click the Messages icon.
•To save an email or PIN message, highlight an email or PIN message. Press the key > Save.
•To save a text message, open a conversation and highlight a text message. Press the key > Save Message.
Related topics
View saved messages, 75
Delete a message:
On the Home screen, click the Messages icon.
•To delete a message, highlight the message. Press the key > Delete.
•To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key >
Delete. If necessary, delete the message from your message inbox as well.
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up
or down. Release the Shift key. Press the key > Delete Messages.
•To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.
Set how long your device stores messages:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Days To Keep Messages field.
4. Press the key > Save.
Related topics
Some messages no longer appear on my device, 88
PIN message options
Open a new message automatically when you remove your device from your holster:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Auto Open Newest Message After Removing Device From Holster field.
4. Press the key > Save.
Hide the new or unopened message indicator:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
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• To hide the new message indicator, clear the Display New Message Indicator check box.
• To hide the unopened message indicator, change the Display Message Count field to None.
3. Press the key > Save.
Turn off the prompt that appears before you delete a message:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Clear the Confirm Delete check box.
4. Press the key > Save.
Turn off the prompt that appears when you mark messages as opened:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Clear the Confirm Mark Prior Opened check box.
4. Press the key > Save.
Tips: PIN messages
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as read or unread Press the Alt key and U.
Add a flag to a message Press W
View all flagged messages Press the Alt key and F.
View received messages and received call logs Press the Alt key and I.
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View draft and sent messages Press the Alt key and O.
View voice mail messages Press the Alt key and V.
View text messages Press the Alt key and S.
View call logs Press the Alt key and P.
View all your messages Press the key.
Move around your message inbox
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
Move to the next unread item Press U
Move to the next related message Press J
Move to the previous related message Press K
Attachments
How to: Attachments
About files and attachments
You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email
account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview
files from your organization's network and save the files to your device or attach them directly to email messages without
downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also
rename, move, and delete files on your organization's network from your device.
To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,
that are designed for use on BlackBerry devices.
Open a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the key.
2. If necessary, click Retrieve Attachment Information.
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3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, select an option.
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Save a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a webpage, do one of the following:
•If there is only one attachment in a message or calendar entry, press the key.
•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.
•If you are downloading a file from a webpage, press the key.
2. Click Download Attachment or Download File.
3. Click the folder that you want to save the file or attachment in.
4. Click Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >
Cancel Download.
Send a file as an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Send.
4. Click a message type.
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Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the key > Open Link or Retrieve.
To return to the file, press the key.
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Set font options for a file or an attachment
1. In a file or an attachment, press the key > Options.
2. Change the font fields.
3. Press the key > Save.
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Properties.
Contact cards
Search title:
About vCard contact attachments:
vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to
an email message, recipients of your email message can view your contact information or add it to the contact list on their
BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the
end of the message with the name of the attached contact.
Attach a contact card to a message:
Search title:
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
Related topics
I can't attach a file to a text message, 100
Save a contact card from a message:
Search title:
If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.
1. In a message, highlight a contact card.
2. Press the key > View Attachment.
3. Press the key.
4. Click one of the following items:
•Add to Contacts
•Update Contact
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Tips: Attachments
Troubleshooting: Attachments
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry® device.
1. To download the content, click the skipped content bar.
2. Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
1. To download the slide, highlight the slide.
2. Press the key > Retrieve.
Security options for messages
Block incoming messages
If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from
contacts within your organization, from contacts outside of your organization, or both. For more information, contact your
administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. Select the check box beside one or more message types.
4. Press the key > Save.
Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data
usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to
data usage by turning off email message forwarding or by using email message filters.
Allow messages from contacts in your contact list or allowed sender list
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.
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4. Press the key > Save.
Add a contact to your allowed sender list
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. In the General section, if the Enable check box is not selected, select it.
4. In the Block Incoming Messages section, select one or more message types.
5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box.
6. Click Add.
7. Press the key.
8. Click one of the following menu items:
•Add Email Address
•Add Phone Number
•Add PIN
9. In the Enter new exception dialog box, type the contact information.
10. Press the key on the keyboard.
11. Press the key > Save.
Reset a blocked message counter
If you block messages, the blocked message counter tracks how many messages your BlackBerry® device has blocked. You can
set the blocked message counter back to zero.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. Highlight a message type.
4. Press the > Reset Count or Reset All Counts.
S/MIME-protected messages
S/MIME-protected message basics
About signing and encrypting messages:
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages
to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are
designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message
using your private key, recipients use your public key to verify that the message is from you and that the message has not been
changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key
to encrypt the message. Recipients use their private key to decrypt the message.
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To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device
uses the email address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message:
You can sign or encrypt email and PIN messages.
1. When you are composing a message, change the Encoding field.
2. If necessary, change the Classification field.
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Encrypt a message with a pass phrase :
Your BlackBerry® device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient.
1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.
2. Press the key > Options.
3. Select the Use Password-Based Encryption check box.
4. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.
5. If you are signing the message, in the Signing Options section, select a certificate.
6. Press the key > Save.
7. Type your message.
8. Press the key > Send.
9. Type a pass phrase to encrypt the message.
10. Confirm the pass phrase.
11. Click OK.
Using a secure method, let the recipient know what the pass phrase is.
Attach a certificate to a message:
You can attach a certificate to email and PIN messages.
1. When composing a message, press the key > Attach > Certificate.
2. Highlight a certificate.
3. Press the key > Continue.
Download the certificate used to sign or encrypt a message:
If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you
can download the certificate.
1. In a message, highlight the encryption indicator or a digital signature indicator.
2. Press the key > Fetch Sender's Certificate.
Add a certificate from a message:
1. In a message, highlight a digital signature indicator.
2. Press the key > Import Sender’s certificate.
Add a certificate from an attachment:
1. In a message, click the certificate attachment at the end of the message.
2. Click Retrieve Certificate.
3. Click the certificate.
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4. Click Import Certificate.
Related topics
I can't open an attachment in an encrypted message, 115
Attachment indicators in S/MIME-protected messages:
Indicator Description
The message includes a certificate attachment.
The message includes multiple certificate attachments.
The message includes a certificate server attachment.
Add connection information for a certificate server from a message:
1. In a message, highlight the certificate server indicator.
2. Press the key > Import Server.
View the certificate used to sign or encrypt a message :
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the key > Display Sender's Certificate or Display Encryption Certificate.
View encryption information for a weakly encrypted message:
1. In a weakly encrypted message, highlight the encryption status indicator.
2. Press the key > Encryption Details.
S/MIME-protected message status
Digital signature indicators for S/MIME-protected messages:
Indicator Description
Your BlackBerry® device verified the digital signature.
Your device cannot verify the digital signature.
Your device requires more data to verify the digital signature.
Your device trusts the certificate chain.
The sender’s email address does not match the email address
of the certificate subject, or the sender’s certificate is revoked,
is not trusted, cannot be verified, or is not on your device.
The certificate is weak, the certificate status is not current, or
your device requires more data to verify the trust status of the
certificate.
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Indicator Description
The sender’s certificate is expired.
Encryption status indicators:
Your administrator sets whether messages that you receive are considered to be strong or weak.
Indicator Description
The message is strongly encrypted.
The message is weakly encrypted.
S/MIME-protected message options
Change your signing or encryption certificate:
Your BlackBerry® device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your
encryption certificate in messages that you send so that recipients can encrypt their reply messages.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > S/MIME.
3. In the Signing section or the Encryption section, change the Certificate field.
4. Press the key > Save.
Related topics
Some signing and encryption options aren't available on my device, 115
Change options for downloading attachments in encrypted messages:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > S/MIME.
• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to
Automatic.
• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to
Manual.
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Encrypted
Attachment Support field to None.
3. Press the key > OK.
Change the default signing and encryption option:
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact
that you have not sent a message to or received a message from previously. If you have sent a message to or received a
message from the contact previously, your device tries to use the signing and encryption option that was used for the last
message.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. Change the Default Encoding field.
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4. Press the key > Save.
Related topics
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About message classifications:
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this
feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of
security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the
message. Your administrator specifies the message classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject
line of the message and the full description for the classification in the body of the message. You can also view the abbreviation
and full description for the classification for a sent message in the sent items folder.
Change the default message classification:
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your
administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you
have not sent a message to or received a message from previously. If you have sent a message to or received a message from
the contact previously, your device tries to use the message classification that was used for the last message.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Default Encoding field.
4. Press the key > Save.
Change the size of S/MIME indicators in messages:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > S/MIME.
3. Change the Message Viewer Icons field.
4. Press the key > Save.
Change the encryption algorithms for S/MIME-protected messages:
If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all
recipients are known to support.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > S/MIME.
3. Select the check box beside one or more encryption algorithms.
4. Press the key > Save.
Request delivery notification for signed S/MIME-protected messages:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > S/MIME.
3. Select the Request S/MIME Receipts check box.
4. Press the key > Save.
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Turn off the prompt that appears before an S/MIME-protected message is truncated:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > S/MIME.
3. Change the Truncation Mode field to Send Anyway or More All and Send.
4. Press the key > Save.
To turn on the prompt again, change the Truncation Mode field to Prompt User.
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > S/MIME.
3. Clear the Warn about problems with my certificates check box.
4. Press the key > Save.
To turn on the prompt again, select the Warn about problems with my certificates check box.
S/MIME-protected message troubleshooting
Some signing and encryption options aren't available on my device:
Try performing the following actions:
• Verify that the email account that you're using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you
want. Try using a different message classification.
I can't open an attachment in an encrypted message:
You might not be able to open an attachment in an encrypted message for the following reasons:
• The attachment information might not be available on the BlackBerry® Enterprise Server.
• Your administrator might have set options to prevent you from opening attachments in encrypted messages.
• You might have received the message from an email account that doesn't support attachments in encrypted messages.
• The message might have been encrypted with an algorithm that isn't supported.
• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected
message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop
Professional or that was encrypted by the PGP® Universal Server.
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your
BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to
messages using IBM Lotus Notes native encryption.
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Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file
using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For
more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the
BlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted
to type your IBM Lotus Notes ID password.
Prerequisites: IBM Lotus Notes native encryption
• Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM®
Lotus® Domino®.
• Your computer must be running IBM® Lotus Notes® 7.0 or later with an email account on an IBM Lotus Domino server 7.0
or later.
• You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web
Access), or using the BlackBerry® Desktop Software.
Encrypt a message using IBM Lotus Notes native encryption
1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.
2. If you are prompted, type your IBM® Lotus Notes® ID password.
PGP protected messages
PGP protected message basics
About signing and encrypting messages:
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages
to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are
designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message
using your private key, recipients use your public key to verify that the message is from you and that the message has not been
changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key
to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device
uses the email address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message:
You can sign or encrypt email and PIN messages.
1. When you are composing a message, change the Encoding field.
2. If necessary, change the Classification field.
Related topics
Some signing and encryption options aren't available on my device, 115
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Encrypt a PGP protected message with a pass phrase:
By default, your BlackBerry® device uses your PGP® key to encrypt messages.
1. When composing a message, change the Encoding field to one that uses encryption.
2. Press the key > Options.
3. Change the Use Conventional Encryption field to Yes.
4. Press the key > Save.
Using a secure method, let the recipient know what the pass phrase is.
Attach a PGP key to a message:
You can attach a PGP® key to email messages and PIN messages.
1. When composing a message, press the key > Attach > PGP Keys.
2. Highlight a PGP key.
3. Press the key > Continue.
Download the PGP key used to sign or encrypt a message:
If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can
download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your
device might download the sender’s PGP key from the PGP Universal Server automatically.
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the key > Fetch Sender’s PGP key.
Add a PGP key from a message:
If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the key > Import PGP Key.
Add a PGP key from an attachment:
If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
1. In a message, click the PGP key attachment.
2. Click Retrieve PGP Attachment.
3. Click the PGP key.
4. Click Import PGP Key.
Related topics
I can't open an attachment in an encrypted message, 115
Attachment indicators in PGP protected messages:
Indicator Description
The message includes a PGP® key attachment.
The message includes multiple PGP key attachments.
The message includes a certificate server attachment.
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Add connection information for a certificate server from a message:
1. In a message, highlight the certificate server indicator.
2. Press the key > Import Server.
View the PGP key used to sign or encrypt a message :
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the key > Display Sender's PGP Key or Display Encryption PGP Key.
PGP protected message status
Encryption status indicators:
Your administrator sets whether messages that you receive are considered to be strong or weak.
Indicator Description
The message is strongly encrypted.
The message is weakly encrypted.
Digital signature indicators for PGP protected messages:
Indicator Description
Your BlackBerry® device verified the digital signature.
Your device cannot verify the digital signature.
Your device requires more data to verify the digital signature.
Your device trusts the sender’s PGP® key.
The sender’s email address does not match the email address
in the key, or the sender’s PGP key is revoked, is not trusted,
cannot be verified, or is not on your device.
The key status is not current, or your device requires more
data to verify the trust status of the key.
The sender’s PGP key is expired.
PGP protected message options
Change your signing and encryption key:
Your BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in
messages that you send so that recipients can encrypt their reply messages.
1. On the Home screen or in a folder, click the Options icon.
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2. Click Security > PGP.
3. Change the Default Key field.
4. Press the key > Save.
Related topics
Some signing and encryption options aren't available on my device, 115
Change options for downloading attachments in encrypted messages:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Do one of the following:
• To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and
retrieve encrypted attachment information field to Automatically.
• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and
retrieve encrypted attachment information field to Manually.
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow
encrypted attachment viewing and retrieve encrypted attachment information field to Never.
4. Press the key > OK.
Change the default signing and encryption option:
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact
that you have not sent a message to or received a message from previously. If you have sent a message to or received a
message from the contact previously, your device tries to use the signing and encryption option that was used for the last
message.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. Change the Default Encoding field.
4. Press the key > Save.
Related topics
Some signing and encryption options aren't available on my device, 115
About message classifications:
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this
feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of
security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the
message. Your administrator specifies the message classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject
line of the message and the full description for the classification in the body of the message. You can also view the abbreviation
and full description for the classification for a sent message in the sent items folder.
Change the default message classification:
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your
administrator must turn on message classifications.
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Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you
have not sent a message to or received a message from previously. If you have sent a message to or received a message from
the contact previously, your device tries to use the message classification that was used for the last message.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Default Encoding field.
4. Press the key > Save.
Change the size of PGP indicators in messages:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Change the Message Viewer Icons field.
4. Press the key > Save.
Change the encryption algorithms for PGP protected messages:
If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all
recipients are known to support.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Select the check box beside one or more encryption algorithms.
4. Press the key > Save.
Turn off the prompt that appears before a PGP protected message is truncated:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Change the Message truncation mode field to Send Anyway or More All And Send.
4. Press the key > Save.
To turn on the prompt again, change the Message truncation mode field to Prompt User.
Turn off the prompt that appears when you use a PGP key that is not recommended for use:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Clear the Warn about problems with my PGP keys check box.
4. Press the key > Save.
To turn on the prompt again, select the Warn about problems with my PGP keys check box.
Troubleshooting: PGP protected messages
Some signing and encryption options aren't available on my device:
Try performing the following actions:
• Verify that the email account that you're using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you
want. Try using a different message classification.
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I can't open an attachment in an encrypted message:
You might not be able to open an attachment in an encrypted message for the following reasons:
• The attachment information might not be available on the BlackBerry® Enterprise Server.
• Your administrator might have set options to prevent you from opening attachments in encrypted messages.
• You might have received the message from an email account that doesn't support attachments in encrypted messages.
• The message might have been encrypted with an algorithm that isn't supported.
• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected
message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop
Professional or that was encrypted by the PGP® Universal Server.
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Files and attachments
How to: Files
File basics
About files and attachments
You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email
account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview
files from your organization's network and save the files to your device or attach them directly to email messages without
downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also
rename, move, and delete files on your organization's network from your device.
To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,
that are designed for use on BlackBerry devices.
Open a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the key.
2. If necessary, click Retrieve Attachment Information.
3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, select an option.
Related topics
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Save a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a webpage, do one of the following:
•If there is only one attachment in a message or calendar entry, press the key.
•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.
•If you are downloading a file from a webpage, press the key.
2. Click Download Attachment or Download File.
3. Click the folder that you want to save the file or attachment in.
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4. Click Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >
Cancel Download.
Search for a file that is saved on your device
1. On the Home screen, click the Media icon.
2. Press the key > Explore.
3. Navigate to the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related topics
About files and attachments, 106
Search for a file that is saved on your organization's network, 123
Search for a file that is saved on your organization's network
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen or in a folder, click the Files icon.
2. In the Go To field, type the path for the file.
3. If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related topics
About files and attachments, 106
Search for a file that is saved on your device, 123
Save a file from your organization's network to your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.
1. On the Home screen or in a folder, click the Files icon.
2. Find and highlight a file.
3. Press the key > Copy.
4. Navigate to a location.
5. Click a folder.
6. Press the key > Paste.
Related topics
Search for a file that is saved on your organization's network, 123
Send a file as an attachment, 107
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Send a file as an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Send.
4. Click a message type.
Related topics
I can't attach a file to a text message, 100
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the key > Open Link or Retrieve.
To return to the file, press the key.
Set font options for a file or an attachment
1. In a file or an attachment, press the key > Options.
2. Change the font fields.
3. Press the key > Save.
Managing files and attachments
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Properties.
Move, rename, or delete a file
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key.
• To move a file, click Cut. Navigate to a location. Click Paste.
• To rename a file, click Rename. Type a name for the file. Click Save.
• To delete a file, click Delete.
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Open a password-protected .pdf file
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. In a .pdf file, when the "Password protected document" message appears, press the key.
2. Press the key > Enter Password.
3. Type the password.
4. Press the key on the keyboard.
5. Press the key > Open Attachment or Download Attachment > Yes.
View tracked changes in a document
In a document, press the key > Show Changes.
To hide tracked changes, press the key > Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
In a document, press the key > Table of Contents.
To move to a specific heading, click a heading. Click Jump.
Move around a spreadsheet
In a spreadsheet, press the key.
• To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.
• To switch worksheets, click Next Sheet or Prev Sheet.
• To view a list of worksheets, click Table of Contents.
• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.
View the content of a cell
In a spreadsheet, click a spreadsheet cell.
Change the size of a column
In a spreadsheet, do one of the following:
• To change the size of a column, click the column label. Click a size.
• To view all the text in a column, click the column label. Click Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of
the spreadsheet. Click a size.
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•To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press
the key > Save.
Set display options for a spreadsheet
1. In a spreadsheet, press the key > Options.
• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.
• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.
2. Press the key > Save.
Move around pages in a multipage .tif file
In a multipage .tif file, press the key.
• To view a list of pages in a multipage .tif file, click Table of Contents.
• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.
• To switch pages in a multipage .tif file, click Next Page or Prev Page.
Switch presentation views
In a presentation, press the key.
• To view text only, click View Text.
• To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
Switch slides
In a presentation, press the key > Next Slide or Prev Slide.
Rotate or zoom in to or out from a slide
When viewing a presentation in slide view, press the key.
• To rotate a slide, click Rotate.
• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.
•To zoom back to the original slide size, press the key > Fit to Screen.
Save a slide
1. When viewing a presentation in slide view, press the key > Save Slide.
2. Type a name for the file.
3. Click Save.
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Tips: Files
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
Move to the last cursor position after closing and reopening a
file or an attachment
Press G
In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Click a worksheet.
View or hide columns or rows Press H
In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide
view
Press N
Move to the previous slide when viewing a presentation in
slide view
Press P
Move to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and
slide view
Press G
Troubleshooting: Files
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry® device.
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1. To download the content, click the skipped content bar.
2. Click More.
A message, attachment, or Google Mail conversation is cut short or doesn't
appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the key > More or More All.
•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
1. To download the slide, highlight the slide.
2. Press the key > Retrieve.
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Media
Music
Getting started: Music
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
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Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
How to: Music
Play a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Click a media file.
5. If the media controls don't appear at the bottom of the screen, click the trackpad.
• To play a media file, click the icon.
• To pause a media file, click the icon.
• To stop a media file, click the icon.
• To move to the next media file, click the icon.
• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.
• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click
the progress bar again.
Shuffle or repeat songs
1. On the Home screen, click the Media icon > Music icon.
2. Do one of the following:
• To shuffle and play all of your songs, click Shuffle Songs.
• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press
the key > Shuffle.
•To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song,
Playlist, Album, or All Songs.
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To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off.
Related topics
Change the order of songs in a playlist, 131
Playlists
Create a standard or an automatic playlist:
You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create
an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are
automatically added to the playlist.
1. On the Home screen, click the Media icon > Music icon.
2. Click Playlists > New Playlist.
• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.
• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add
criteria for artists, albums, or genres.
3. Press the key > Save.
Add the song that is playing to a playlist:
1. When playing a song, press the key > Add To Playlist.
2. Click a playlist.
Change the order of songs in a playlist:
1. On the Home screen, click the Media icon > Music icon.
2. Click Playlists.
3. Click a standard playlist.
4. Highlight a song.
5. Press the key > Move.
6. Navigate to the new location.
7. Press the key > Complete Move.
8. Press the key > Save.
Related topics
Shuffle or repeat songs, 130
Delete a song from a playlist:
1. On the Home screen, click the Media icon > Music icon.
2. Click Playlists.
3. Click a standard playlist.
4. Highlight a song.
5. Press the key > Remove > OK.
6. Press the key > Save.
Rename or delete a playlist:
1. On the Home screen, click the Media icon > Music icon.
2. Click Playlists.
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3. Highlight a playlist.
4. Press the key.
• To rename the playlist, click Rename. Type a name for the playlist. Click OK.
• To delete the playlist, click Delete.
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If
you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot
hear you.
Related topics
Mute a call, 45
Amplify the volume using the audio boost feature, 132
Improve sound quality for media files, 132
Amplify the volume using the audio boost feature
The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,
and videos.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Select the Audio Boost check box.
4. Read the warning on the screen and if you want to proceed, click Yes.
5. Press the key > Save.
Improve sound quality for media files
Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,
you must be using stereo headphones with your device.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Change the Headset Music EQ field.
4. Press the key > Save.
Rename, move, copy, or delete an audio file or a video file
You can rename only media files that you added.
1. On the Home screen, click the Media icon.
2. Press the key > Explore.
3. Find and highlight an audio file or a video file.
4. Press the key.
• To rename the file, click Rename. Type a name for the file. Click Save.
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• To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file
to. Press the key > Paste.
• To delete the file, click Delete.
View properties for a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key > Properties.
Change the amount of time before the media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Change the Close Media Player When Inactive field.
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device.
3. Click Storage.
4. Clear the Media Card Support check box.
5. Press the key > Save.
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
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Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,
and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media
files that you have added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.
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• To send pictures or a video, click Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your device stores each received file in the folder that matches each file's type.
Related topics
Turn on Bluetooth technology, 299
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
Video • 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
User Guide Media
135
![](/img.php?id=1498840&img=bg8a.png)
Tips: Music
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
User Guide Media
136
Troubleshooting: Music
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
User Guide Media
137
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and
you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used
to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen
or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to
Device Password.
Related topics
About file encryption, 188
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of
time before the media player screen closes.
Related topics
Change the amount of time before the media player screen closes, 133
Podcasts
Getting started: Podcasts
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
User Guide Media
138
Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
How to: Podcasts
Play a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Click a media file.
5. If the media controls don't appear at the bottom of the screen, click the trackpad.
User Guide Media
139
![](/img.php?id=1498840&img=bg8e.png)
• To play a media file, click the icon.
• To pause a media file, click the icon.
• To stop a media file, click the icon.
• To move to the next media file, click the icon.
• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.
• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click
the progress bar again.
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If
you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot
hear you.
Related topics
Mute a call, 45
Amplify the volume using the audio boost feature, 132
Improve sound quality for media files, 132
Amplify the volume using the audio boost feature
The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,
and videos.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Select the Audio Boost check box.
4. Read the warning on the screen and if you want to proceed, click Yes.
5. Press the key > Save.
Improve sound quality for media files
Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,
you must be using stereo headphones with your device.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Change the Headset Music EQ field.
4. Press the key > Save.
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device.
User Guide Media
140
![](/img.php?id=1498840&img=bg8f.png)
3. Click Storage.
4. Clear the Media Card Support check box.
5. Press the key > Save.
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
User Guide Media
141
![](/img.php?id=1498840&img=bg90.png)
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your device stores each received file in the folder that matches each file's type.
Related topics
Turn on Bluetooth technology, 299
Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,
and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media
files that you have added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.
• To send pictures or a video, click Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
User Guide Media
142
![](/img.php?id=1498840&img=bg91.png)
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
Video • 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
Tips: Podcasts
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
Play the previous song Press and hold the Volume Down key on the right side of your
device.
User Guide Media
143
![](/img.php?id=1498840&img=bg92.png)
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
Troubleshooting: Podcasts
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
User Guide Media
144
I can't find podcasts
Podcast content that's marked as explicit content doesn't appear in the Podcast application unless you have the Allow explicit
podcasts option turned on.
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and
you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used
to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen
or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to
Device Password.
Related topics
About file encryption, 188
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of
time before the media player screen closes.
Related topics
Change the amount of time before the media player screen closes, 133
User Guide Media
145
Videos
Getting started: Videos
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
User Guide Media
146
![](/img.php?id=1498840&img=bg95.png)
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
How to: Videos
Play a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Click a media file.
5. If the media controls don't appear at the bottom of the screen, click the trackpad.
• To play a media file, click the icon.
• To pause a media file, click the icon.
• To stop a media file, click the icon.
• To move to the next media file, click the icon.
• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.
• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click
the progress bar again.
Keep backlighting on when you play a video
By default, the backlighting is designed to turn off after a period of time to conserve battery power.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Clear the Turn Off Auto Backlighting check box.
4. Press the key > Save.
User Guide Media
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Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Select the Display Closed Captions checkbox.
4. If necessary, change the Appearance field, Position field, and Font Scale field.
5. Press the key > Save.
Related topics
Keep backlighting on when you play a video, 147
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If
you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot
hear you.
Related topics
Mute a call, 45
Amplify the volume using the audio boost feature, 132
Improve sound quality for media files, 132
Improve sound quality for media files
Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,
you must be using stereo headphones with your device.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Change the Headset Music EQ field.
4. Press the key > Save.
Amplify the volume using the audio boost feature
The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,
and videos.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Select the Audio Boost check box.
4. Read the warning on the screen and if you want to proceed, click Yes.
5. Press the key > Save.
User Guide Media
148
![](/img.php?id=1498840&img=bg97.png)
Change the amount of time before the media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Change the Close Media Player When Inactive field.
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device.
3. Click Storage.
4. Clear the Media Card Support check box.
5. Press the key > Save.
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
User Guide Media
149
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your device stores each received file in the folder that matches each file's type.
Related topics
Turn on Bluetooth technology, 299
Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,
and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media
files that you have added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
User Guide Media
150
![](/img.php?id=1498840&img=bg99.png)
5. Press the key.
• To send pictures or a video, click Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
Video • 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
Tips: Videos
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
User Guide Media
151
![](/img.php?id=1498840&img=bg9a.png)
Play the next song Press and hold the Volume Up key on the right side of your
device.
Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
Troubleshooting: Videos
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
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Related topics
Feature availability, 10
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and
you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used
to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen
or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to
Device Password.
Related topics
About file encryption, 188
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of
time before the media player screen closes.
Related topics
Change the amount of time before the media player screen closes, 133
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Video camera
Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video
camera features might not be available.
How to: Video camera
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Media icon > Video Camera icon.
2. To start recording, click the record icon.
3. To pause recording, click the pause icon.
Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when
video recording is paused.
Related topics
Take a picture, 160
Turn on video lighting
In low lighting conditions, the video light can improve the quality of videos that you record.
1. On the Home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Select the Video Light checkbox.
4. Press the key > Save.
Change the video camera scene mode
You can change the scene mode in the video camera to optimize the settings for different environments.
1. On the Home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Change the Scene Mode field.
4. Press the key > Save.
Change the video size and format
The larger the video, the more storage space the video requires.
1. On the Home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Change the Video Format field.
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4. Press the key > Save.
Related topics
View properties for a media file, 133
Change the location for storing videos that you take
1. On the Home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Change the Folder field.
4. Press the key > Save.
Reduce blurriness in the videos that you take
The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are
recording a video.
1. On the Home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Select the Image Stabilization checkbox.
4. Press the key > Save.
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device.
3. Click Storage.
4. Clear the Media Card Support check box.
5. Press the key > Save.
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
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Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your device stores each received file in the folder that matches each file's type.
Related topics
Turn on Bluetooth technology, 299
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Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,
and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media
files that you have added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.
• To send pictures or a video, click Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
Video • 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
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Tips: Video camera
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
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Troubleshooting: Video camera
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In
cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
User Guide Media
159
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and
you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used
to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen
or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to
Device Password.
Related topics
About file encryption, 188
Camera
Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video
camera features might not be available.
How to: Camera
Take a picture
1. On the Home screen, click the Camera icon.
2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.
3. Press the Right Convenience key.
The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at
the bottom of the screen.
Related topics
Record a video, 154
Change the flash setting for pictures that you take
1. On the Home screen, click the Camera icon.
2. To switch between flash settings, click the flash icon at the bottom of the screen.
When you close the camera, the flash setting is saved.
Change the camera scene mode
You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene
modes are available on the camera.
1. On the Home screen, click the Camera icon.
2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.
3. Select a scene mode.
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When you close the camera, the scene mode is saved.
Change the size of pictures that you take
The larger the picture is, the more storage space the picture requires.
1. On the Home screen, click the Camera icon.
2. Press the key > Options.
3. Change the Image Size field.
4. Press the key > Save.
Related topics
View properties for a media file, 133
Geotag pictures that you take
The geotag option in the camera records the geographical information of the location in which you take a picture.
1. On the Home screen, click the Camera icon.
2. Click the geotag icon at the bottom of the screen.
The geotag information can be viewed in the properties of the picture file.
Change the autofocus setting
1. On the Home screen, click the Camera icon.
2. Press the key > Autofocus.
• For moving subjects, click Continuous.
• For still subjects, click Single Shot.
• To turn off autofocus, click Off.
Turn off digital zoom for the camera
1. On the Home screen, click the Camera icon.
2. Press the key > Options.
3. Clear the Digital Zoom check box.
4. Press the key > Save.
Reduce blurriness in the pictures that you take
The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a
picture.
1. On the Home screen, click the Camera icon.
2. Press the key > Options.
3. Select the Image Stabilization check box.
4. Press the key > Save.
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Change the review duration of the pictures that you take
You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another
picture immediately.
1. On the Home screen, click the Camera icon.
2. Press the key > Options.
• To change the review duration, change the Picture Review field to a time.
•To set the picture to remain on the screen after you take it until you press the key, change the Picture Review
field to Hold.
• To prevent the picture from remaining on the screen after you take it, change the Picture Review field to Off.
3. Press the key > Save.
Change when the camera warns you about the number of pictures remaining
A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the
number of remaining pictures in the Storage section of the Options screen.
1. On the Home screen, click the Camera icon.
2. Press the key > Options.
3. Change the Warn when pictures remaining drops to field.
4. Press the key > Save.
Change the location for storing pictures that you take
1. On the Home screen, click the Camera icon.
2. Press the key > Options.
3. Change the Store Pictures field.
4. Press the key > Save.
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device.
3. Click Storage.
4. Clear the Media Card Support check box.
5. Press the key > Save.
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
User Guide Media
162
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
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Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your device stores each received file in the folder that matches each file's type.
Related topics
Turn on Bluetooth technology, 299
Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,
and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media
files that you have added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.
• To send pictures or a video, click Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
Video • 3GP
• 3GP2
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Type File format
• AVI
• ASF
• MP4
• MOV
• WMV
Tips: Camera
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
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Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
Troubleshooting: Camera
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In
cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move
the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation
point indicator appears at the bottom of the screen.
Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight
movements of the camera by turning on image stabilization in the camera options.
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
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• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and
you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used
to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen
or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to
Device Password.
Related topics
About file encryption, 188
Pictures
Getting started: Pictures
Take a picture
1. On the Home screen, click the Camera icon.
2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.
3. Press the Right Convenience key.
The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at
the bottom of the screen.
Related topics
Record a video, 154
Save a picture from a text message or a web page
You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.
1. Open a picture attachment in a text message or highlight a picture on a web page.
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2. Press the key > Save Image > Save.
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
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3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
How to: Pictures
Zoom, pan, or rotate a picture
In a picture, do one of the following:
• To zoom in to the picture, click the trackpad.
•To zoom out from the picture, press the key.
• To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.
•To rotate the picture, press the key > Rotate.
Related topics
I receive an error message after I rotate a picture, 175
Save a picture from a text message or a web page
You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.
1. Open a picture attachment in a text message or highlight a picture on a web page.
2. Press the key > Save Image > Save.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related topics
My display changed, 258
View pictures as a slide show
A slide show displays all the pictures in a category or folder in sequence.
1. On the Home screen, click the Media icon > Pictures icon.
2. Click a category.
3. Press the key > View Slide Show.
To close the slide show, press the key.
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Change your slide show options
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
• To change the number of seconds between slides in a slide show, change the Slide Show Interval field.
• To change the type of slide transition used, change the Slide Show Transition field.
3. Press the key > Save.
View pictures in list view or thumbnail view
1. On the Home screen, click the Media icon > Pictures icon.
2. Click a category.
3. Press the key > View List or View Thumbnail.
Organize pictures by date or folder
1. On the Home screen, click the Media icon > Pictures icon.
2. Press the key > View by Date or View by Folder.
Create a picture folder
1. On the Home screen, click the Media icon > Pictures icon.
2. Press the key > New Folder.
3. If necessary, change the location that the folder is created in.
4. Type a name for the folder.
5. Click OK.
Import pictures to the Pictures application
Importing pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to
have access to your pictures, while maintaining your existing folder structures and file locations.
1. On the Home screen, click the Media icon > Pictures icon.
2. Press the key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder or
Camera Pictures folder appear.
3. Select the check boxes beside the folders that you want to import.
4. Click Import Pictures.
To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The
folders that you imported remain in their original location, but are deleted from the Pictures application.
To permanently delete the folders from both the Pictures application and from the device memory or media card, including
any files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the
key > Delete. The folders that you imported are deleted from their locations on your device memory or media card.
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Find a picture that you took with the camera
Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed
your pictures in other folders, they will no longer appear in the Camera Pictures folder.
1. On the Home screen, click the Media icon > Pictures icon.
2. Click the Camera Pictures folder.
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device.
3. Click Storage.
4. Clear the Media Card Support check box.
5. Press the key > Save.
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
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3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your device stores each received file in the folder that matches each file's type.
Related topics
Turn on Bluetooth technology, 299
Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,
and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media
files that you have added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.
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• To send pictures or a video, click Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
Video • 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
Tips: Pictures
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
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Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
Troubleshooting: Pictures
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
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I receive an error message after I rotate a picture
Every time you rotate a picture, your BlackBerry® device automatically tries to save the picture's new direction. You might
receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the
picture is not copyright protected and if you have a third-party image editing application, you might be able to reduce the size
of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and
you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used
to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen
or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to
Device Password.
Related topics
About file encryption, 188
My device isn't using the correct ring tone or wallpaper
If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry® device or on the media card using your
device password and you reset your device, unlock your device.
Related topics
Lock or unlock your device, 349
User Guide Media
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Voice notes
How to: Voice notes
Record a voice note
1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon.
2. Click the record icon.
3. Do any of the following:
• To pause recording, click the pause icon. To resume recording, click the record icon.
• To stop recording, click the pause icon. Click the stop icon.
Note: When you stop recording a voice note, the voice note is automatically saved.
Play a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Click a media file.
5. If the media controls don't appear at the bottom of the screen, click the trackpad.
• To play a media file, click the icon.
• To pause a media file, click the icon.
• To stop a media file, click the icon.
• To move to the next media file, click the icon.
• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.
• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click
the progress bar again.
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If
you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot
hear you.
Related topics
Mute a call, 45
Amplify the volume using the audio boost feature, 132
Improve sound quality for media files, 132
User Guide Media
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Amplify the volume using the audio boost feature
The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,
and videos.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Select the Audio Boost check box.
4. Read the warning on the screen and if you want to proceed, click Yes.
5. Press the key > Save.
Improve sound quality for media files
Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,
you must be using stereo headphones with your device.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Change the Headset Music EQ field.
4. Press the key > Save.
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device.
3. Click Storage.
4. Clear the Media Card Support check box.
5. Press the key > Save.
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
User Guide Media
177
Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your device stores each received file in the folder that matches each file's type.
Related topics
Turn on Bluetooth technology, 299
User Guide Media
178
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Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,
and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media
files that you have added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.
• To send pictures or a video, click Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
Video • 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
User Guide Media
179
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Tips: Voice notes
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
User Guide Media
180
Troubleshooting: Voice notes
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
User Guide Media
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• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and
you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used
to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen
or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to
Device Password.
Related topics
About file encryption, 188
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of
time before the media player screen closes.
Related topics
Change the amount of time before the media player screen closes, 133
Ring tones
How to: Ring tones
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
User Guide Media
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Play a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Click a media file.
5. If the media controls don't appear at the bottom of the screen, click the trackpad.
• To play a media file, click the icon.
• To pause a media file, click the icon.
• To stop a media file, click the icon.
• To move to the next media file, click the icon.
• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.
• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click
the progress bar again.
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If
you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot
hear you.
Related topics
Mute a call, 45
Amplify the volume using the audio boost feature, 132
Improve sound quality for media files, 132
Improve sound quality for media files
Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,
you must be using stereo headphones with your device.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Change the Headset Music EQ field.
4. Press the key > Save.
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device.
3. Click Storage.
4. Clear the Media Card Support check box.
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5. Press the key > Save.
About transferring and synchronizing media files
Search title:
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and
computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a
Bluetooth enabled device.
The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to
drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box
allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the
BlackBerry® Desktop Software to transfer files to and from your device.
If you want to manage and preserve the information or the encryption that is associated with your media files when you
transfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To download
the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer.
Transfer a file from your computer to your device using your device as a USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
Search title:
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
User Guide Media
184
![](/img.php?id=1498840&img=bgbb.png)
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 14
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your device stores each received file in the folder that matches each file's type.
Related topics
Turn on Bluetooth technology, 299
Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones,
and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media
files that you have added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.
• To send pictures or a video, click Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio • AAC
• AMR
• FLAC
• MP3
• M4A
User Guide Media
185
![](/img.php?id=1498840&img=bgbc.png)
Type File format
• OGG
• WMA
• WAV
Video • 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
Troubleshooting: Ring tones
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
User Guide Media
186
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and
you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used
to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen
or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to
Device Password.
Related topics
About file encryption, 188
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of
time before the media player screen closes.
Related topics
Change the amount of time before the media player screen closes, 133
My device isn't using the correct ring tone or wallpaper
If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry® device or on the media card using your
device password and you reset your device, unlock your device.
Related topics
Lock or unlock your device, 349
User Guide Media
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Media storage
How to: Memory and media cards
Supported media cards
Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.
Repair files stored on your media card or on your device
CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your
media card or on your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Press the key > Repair.
4. Complete the instructions on the screen.
If your media card is still not repaired after you run the repair feature, you might want to try formatting it.
Related topics
My device doesn't recognize my media card, 190
View the amount of memory used by media files
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Memory Use.
About compression
Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When
compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and
memos. You should keep compression turned on.
If both compression and encryption are turned on, your device compresses device data before encrypting it.
About file encryption
File encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted
in your device. You can encrypt the files on your device and on your media card using an encryption key that your device
generates, your device password, or both.
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If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card
when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on
your media card in any device that you insert your media card into, as long as you know the password for the device.
Turn on encryption
To encrypt data on your BlackBerry® device, you must have set a password for your device.
Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on
your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Encryption.
3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.
4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check
box and do one of the following:
• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.
• To encrypt files using your device password, change the Mode field to Device Password.
• To encrypt files using an encryption key and your device password, change the Mode field to Device Password &
Device Key.
5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.
6. Press the key > Save.
To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in
the Media Card section, clear the Encrypt check box.
Back up device data to your media card
To perform this task you must have a media card inserted in your BlackBerry® device, and mass storage mode must be turned
off.
If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might
not be able to perform this task. For more information, contact your administrator.
CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your device data.
1. On the Home screen, click the Setup icon.
2. In the Setup section, click Device Switch > Using a Media Card > Save Data.
• To back up device data including email, select the Save emails option.
• To back up device data excluding email, select the Don't save emails option.
3. Click Continue.
4. To set a password for your data, in the Password field, enter a password.
5. In the Confirm field, re-enter the password.
6. Click Save.
Restore device data from your media card
To perform this task, mass storage mode must be turned off.
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If you have backed up your BlackBerry® device data to your media card, you should be able to restore the data to your device.
1. On the Home screen, click the Setup icon.
2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.
3. In the Password field, enter the password you set when you backed up your device data.
4. Click Enter.
Troubleshooting: Memory and media cards
My device doesn't recognize my media card
Try one of the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media
card into your device, see the printed documentation that came with your device.
• In your media card options, if there is a message to format your media card, disconnect your device from your computer.
Format your media card.
CAUTION: Formatting your media card will delete all the files from it.
Related topics
Repair files stored on your media card or on your device, 188
User Guide Media
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Ring tones, sounds, and alerts
Getting started: Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone
calls, messages, reminders, and browser content.
Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card, or
you can create additional profiles. The All Alerts Off profile cannot be changed.
By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when
you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile
is automatically updated. If you do not want specific settings for a preloaded profile to update automatically when you change
the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.
You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are
always turned on, and do not turn off unless you select the All Alerts Off profile. For example, even if you select the Silent
profile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile.
Flashing LED
The LED on the top of your BlackBerry® device flashes different colors to indicate different statuses.
Flashing LED color Description
Green You are in a wireless coverage area. You can turn on or turn
off this notification.
Blue Your device is connected to a Bluetooth® enabled device. You
can turn on or turn off this notification.
Red A new message has arrived and your selected profile is set to
notify you using the flashing LED. If you are using your device
with a smart card, your device is accessing data on the smart
card.
Amber The battery power level for your device is low, or your device
is turned off and is charging. You cannot turn off the
notification for the low battery power level. The notification
for charging turns off when you turn on your device.
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Related topics
Turn off Bluetooth connection notification, 305
Turn on flashing LED notification for wireless coverage, 256
How to: Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone
calls, messages, reminders, and browser content.
Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card, or
you can create additional profiles. The All Alerts Off profile cannot be changed.
By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when
you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile
is automatically updated. If you do not want specific settings for a preloaded profile to update automatically when you change
the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.
You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are
always turned on, and do not turn off unless you select the All Alerts Off profile. For example, even if you select the Silent
profile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
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Add a custom profile
You can create additional profiles.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.
3. In the Name field, type a name for the profile.
4. Click the item that you want to change.
5. Change the ring tone, notifier, or reminder information.
6. Press the key > Save.
To delete a custom profile, highlight the profile. Press the key > Delete.
Add a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or
groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone
or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone
or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.
Silence your device
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Do one of the following:
• To receive flashing LED alerts only, click Silent.
• To receive vibrate alerts only, click Vibrate Only.
• To turn off all alerts, including contact alerts, click All Alerts Off.
When a ring tone, reminder, or alert sounds, if available, press the key on the top of your BlackBerry® device.
Related topics
Silence the alarm, 233
User Guide Ring tones, sounds, and alerts
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Flashing LED
The LED on the top of your BlackBerry® device flashes different colors to indicate different statuses.
Flashing LED color Description
Green You are in a wireless coverage area. You can turn on or turn
off this notification.
Blue Your device is connected to a Bluetooth® enabled device. You
can turn on or turn off this notification.
Red A new message has arrived and your selected profile is set to
notify you using the flashing LED. If you are using your device
with a smart card, your device is accessing data on the smart
card.
Amber The battery power level for your device is low, or your device
is turned off and is charging. You cannot turn off the
notification for the low battery power level. The notification
for charging turns off when you turn on your device.
Related topics
Turn off Bluetooth connection notification, 305
Turn on flashing LED notification for wireless coverage, 256
Change alarm notification options
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4. Press the key > Save.
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and
when you connect or disconnect a USB cable or accessory to or from your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Event Sounds field.
4. Press the key > Save.
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Personalization: Ring tones, sounds, and alerts
Add a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or
groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone
or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone
or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.
Add a custom profile
You can create additional profiles.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.
3. In the Name field, type a name for the profile.
4. Click the item that you want to change.
5. Change the ring tone, notifier, or reminder information.
6. Press the key > Save.
To delete a custom profile, highlight the profile. Press the key > Delete.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
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• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
Troubleshooting: Ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set
in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates
or rings until the caller or the wireless network ends the connection.
My device is not ringing or vibrating when I receive a call or message
Try the following actions:
• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent.
• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds
and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set
to Silent and that the Vibration field is not set to Off.
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Browser
How to: Browser
Browser basics
Browsing web pages
Visit a web page or search the Internet:
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more
information about the charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. In the field at the top of the page, type a web address or search terms.
3. Press the key on the keyboard.
To stop loading a web page, press the key > Stop.
Related topics
No browser is available on my device, 208
Zoom in to or out from a webpage:
On a webpage, press the key > Zoom.
• To zoom in, on the trackpad, slide your finger up.
• To zoom out, on the trackpad, slide your finger down.
To turn off zoom mode, press the key.
About tabbed browsing :
With tabbed browsing, you can open multiple web pages on your BlackBerry® device at the same time. You can quickly switch
between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire
browser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.
The more tabs that you have open, the more memory your device uses.
Related topics
Open, close, or switch between tabs, 197
I cannot open a new tab, 29
Open, close, or switch between tabs :
Do one of the following:
•To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
•To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
•To switch between tabs, in the browser, press the key > Tabs. Click a tab.
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•To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Move back or forward a web page:
1. On a web page, press the Menu key.
2. Click Back or Forward.
Refresh a web page:
1. On a web page, press the Menu key.
2. Click Refresh.
Search for text in a message, in a file, or on a webpage:
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
2. Type the text.
3. Press the Enter key.
To search for the next instance of the text, press the key > Find Next or Find Next on Page.
View a list of web pages that you visited recently:
1. On the Home screen, click the Browser icon.
2. Press the key > History.
Return to the home page:
1. On a web page, press the Menu key.
2. Click Home.
Close the browser :
1. On a web page, press the Menu key.
2. Click Close.
Create a shortcut icon for a web page on the Home screen:
On a web page, press the key > Add to Home Screen.
Add a shortcut to your Home screen or Favorites view:
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,
podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites view, select the Mark as Favorite checkbox.
3. Click Add.
Viewing, copying, and forwarding web addresses
View the address for a web page:
On a web page, press the key > Page Properties.
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Copy an address for a web page, link, or picture:
Do any of the following:
•To copy an address for a web page, press the key > Copy Page Address.
•To copy an address for a link, pause on or highlight a link. Press the key > Copy Link.
•To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link.
To paste the address, press the key > Paste.
Send a web address:
1. On the Home screen, click the Browser icon.
• To send a web address for a web page that is in your bookmark list or browser history, highlight a web page.
• To send a different web address, browse to a web page.
2. Press the key > Send Link or Send Page Address.
3. Click a message type.
To return to the browser after you send the message, press the key.
Send a link or picture from a web page:
1. On a web page, pause on or highlight a link or picture.
2. Press the key > Send Link or Send Image Link.
3. Click a message type.
To return to the browser after you send the message, press the key.
Viewing pictures and playing media files
Play a media file on a web page:
1. On a web page, click a media file.
2. Click Open.
Related topics
Supported audio and video file formats, 13
I cannot play a song or video on a web page, 208
Browser bookmarks
About bookmarks for web pages
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the
browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time
you visited them appear in italic.
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Add a bookmark for a web page
1. On a web page, press the key > Add to Bookmarks.
2. In the Title field, type a name for the bookmark.
3. In the Folder field, click the folder that you want the bookmark to appear in.
4. Click Add.
If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page
online.
Change or delete a bookmark for a web page
1. On the Home screen, click the Browser icon.
2. Press the key > Bookmarks.
3. Highlight a bookmark.
4. Press the key.
•To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save.
• To delete a bookmark, click Delete.
Send a bookmark for a web page
1. On the Home screen, click the Browser icon.
2. Press the key > Bookmarks.
3. Highlight a bookmark.
4. Press the key > Send Link.
5. Click a message type.
To return to the browser after you send the message, press the key.
Move a bookmark for a webpage
1. On the Home screen, click the Browser icon.
2. Press the key > Bookmarks.
3. Highlight a bookmark.
4. Press the key > Move.
5. Click the new location.
Add, rename, or delete a bookmark folder for web pages
1. On the Home screen, click the Browser icon.
2. Press the key > Bookmarks.
3. Highlight a bookmark folder.
4. Press the key.
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• To add a bookmark folder, click Add Subfolder.
• To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key.
• To delete a bookmark folder, click Delete Folder.
RSS feeds
For more information about using RSS feeds on your BlackBerry® device, on the Home screen or in a folder, click the Social
Feeds icon. Press the key > Help.
About RSS feeds
You can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can
add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay
up-to-date with your social networks and view your RSS feeds in one location.
Add an RSS feed from the browser
1. In the browser, on a web page with an RSS feed, press the Menu key.
2. Click Subscribe to RSS Feed.
3. Select the check box beside each feed that you want to add.
4. Click Subscribe.
5. Click OK.
Browser options
Change your home page or start page
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, do one of the following:
• To change the home page, in the Home Page field, type a web address.
• To use your home page as the start page when you first open the browser, change the Start Page field to Home Page.
4. Press the key > Save.
Change the font size for text on web pages
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, change the Default Font Size field.
4. Press the key > Save.
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Set the character encoding for all web pages
By default, your BlackBerry® device uses the optimal character encoding for a web page.
1. From the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, change the Default text encoding field.
4. Press the key > Save.
Stop loading images or playing embedded media files on web pages
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, do one of the following:
• To stop loading images on web pages, clear the Load Images check box.
• To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box.
4. Press the key > Save.
Stop blocking pop-ups on web pages
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, clear the Block Popups check box.
Receive a prompt before you close the browser or stream media from the Internet
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, below Prompt Before, do one of the following:
• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the
Closing Tabs on Exit check box.
•To receive a prompt confirming that you want to close the browser after you press the key, select the Closing
Browser on Escape check box.
• To receive a prompt before your BlackBerry® device uses your wireless service provider's browser portal to stream
media from the Internet, select the Switching to Carrier Network for Streaming Media check box.
4. Press the key > Save.
Related topics
I receive a prompt to switch networks when I stream a song or video, 208
Turn off cookies in the browser
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the Privacy & Security section, clear the Accept Cookies check box.
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4. Press the key > Save.
Turn off JavaScript support
JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the
browser to provide JavaScript features, you can turn off JavaScript support.
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, clear the Enable JavaScript check box.
4. Press the key > Save.
Turn on geolocation in the browser
If you turn on geolocation in the browser, some websites might be able to determine your approximate location.
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the Privacy & Security section, select the Enable Geolocation check box.
4. Press the key > Save.
When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website
check box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options.
Browser security
About TLS
The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the
Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server
is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using
SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise
Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server.
Browser security options
Search title:
If your email account uses a BlackBerry® Enterprise Server, you might not be able to change your browser security options.
If you change a browser security option, other applications on your BlackBerry® device that access a server might be affected.
Option Description
Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this
option, your browser allows only TLS connections.
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Option Description
Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure
renegotation. If you do not select this option, you might not be able to access some
websites.
Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using
128-bit encryption. To accept and send only data that is encrypted using 128-bit
encryption, change this field to Strong Only. To accept and send data that is
encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow
Weak.
Digest Strength Specify whether your browser accepts data with weak digest algorithms or accepts
only data with strong digest algorithms. The stronger the digest algorithm is, the
more secure your browsing experience is. To accept data with weak digest
algorithms, change this field to Allow Weak. To accept only data with strong digest
algorithms, change this field to Strong Only. To be prompted to accept data with
weak digest algorithms, change this field to Prompt. Depending on the options that
your administrator sets, you might not be able to change this option.
Server Exceptions View a list of servers that have certificate problems you have accepted. To stop
permitting a connection to a website with a certificate problem, highlight the server
exception. Press the key > Delete.
Related topics
Manage browser security, 204
Manage browser security
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
3. Set the security options.
4. Press the key > Save.
Related topics
Browser security options, 203
Add a trusted content server
If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers
to accelerate the authentication process when you are authenticating with a content server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
3. Highlight the Trust Hosts field.
4. Press the key > Add Host.
5. Type the web address for the content server.
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6. Click OK.
7. Press the key > Save.
Add or change a website that is associated with a certificate
To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website,
the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You
can manually add or change a website that is associated with a certificate.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
•To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the key >
Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that is
associated with the website. Click OK.
• To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Press
the key > Edit. Change the certificate. Click OK.
3. Press the key > Save.
Browser push
About browser push
Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes
available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your device
receives an update, a new browser push message might appear in the messages application or an icon on the Home screen
might change to indicate that new information is available. The web application might also push updated information to your
browser cache without notifying you. If information is pushed to your browser cache, the information is available on your
device even when your device is not connected to the wireless network. Web applications that use browser push automatically
push updates to your device, unless you turn off browser push.
Your device supports different types of browser push messages. Service loading messages and service indication messages
include updated information. Other browser push messages include messages that appear in your browser cache.
Browser push options
Option Description
Process MDS Set whether your BlackBerry® device accepts browser push messages from the BlackBerry®
Enterprise Server or the BlackBerry® Internet Service.
MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Server instances
or BlackBerry Internet Services.
Process SMSC Set whether your device accepts push messages that are SMS-based.
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Option Description
SMSC Hosts Set which SMSC hosts your device accepts browser push messages from. To accept browser push
messages from a specific SMSC host, type the phone number for the SMSC host.
Process IP Set whether your device accepts browser push messages that web applications send through a
WAP gateway.
IP Hosts Set which WAP gateways your device accepts browser push messages from. To accept browser
push messages from a specific IP host, type the IP address for the WAP gateway.
Turn off browser push
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Browser Push.
3. Clear the Enable Push check box.
4. Press the key > Save.
Tips: Browser
Turn on browser shortcuts
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, select the Enable Keyboard Shortcuts check box.
4. Press the key > Save.
Browser shortcuts
To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language
that you are using, some shortcuts might not be available.
Insert a period (.) in the web address field Press the Space key.
Insert a slash mark (/) in the web address field Press the Shift key and the Space key.
Stop loading a web page Press the Escape key.
Close the browser Press and hold the Escape key.
On a web page
Quickly switch between tabs Press W
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Zoom in to a web page Press I
Zoom out from a web page Press O
Go to the start page Press G
Return to the home page Press H
Open the bookmark list Press K
Add a bookmark Press A
View a list of web pages that you have visited
recently
Press Y
Refresh a web page Press R
Find text on a web page Press F. To find the next instance of the text, press V.
Open the browser options Press S
Move around a web page
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a web page Press T
Move to the bottom of a web page Press B
Personalization: Browser
Change your home page or start page
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, do one of the following:
• To change the home page, in the Home Page field, type a web address.
• To use your home page as the start page when you first open the browser, change the Start Page field to Home Page.
4. Press the key > Save.
Change the font size for text on web pages
1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, change the Default Font Size field.
4. Press the key > Save.
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Troubleshooting: Browser
No browser is available on my device
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network.
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I receive a prompt to switch networks when I stream a song or video
If you receive a prompt to switch networks, you cannot stream songs or videos with the Internet connection that you are using.
If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.
To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt Before,
clear the Switching to Carrier Network for Streaming Media check box.
I cannot open a new tab
You might not have enough available memory on your BlackBerry® device. Try completing the following actions:
• Close a tab that you do not need.
• Close other applications that do not need to be open.
Related topics
Close an application so that it is not running in the background, 274
Close an application so that it is not running in the background, 274
Open, close, or switch between tabs, 197
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Calendar
Getting started: Calendar
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and
memos) between your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be
filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on
your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be
synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these
features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and
email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization check box.
4. Press the key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to
synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
About synchronization conflicts, 74
Some characters in calendar entries do not appear correctly after synchronization, 218
User Guide Calendar
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How to: Calendar
Synchronizing calendar
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry
device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore
tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your
device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or
the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 209
Some characters in calendar entries do not appear correctly after synchronization, 218
User Guide Calendar
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Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the
BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the BlackBerry Desktop Software.
Calendar basics
Switch calendar views
You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all
your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments,
meetings, and free time in a list.
1. On the Home screen, click the Calendar icon.
2. Press the key > View.
3. Click a view.
Go to a specific date in the calendar
1. On the Home screen, click the Calendar icon.
2. Press the key.
• To move to a specific date, click Go To Date.
• To move to the current date, click Go To Today.
Schedule a meeting or an appointment
To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this
feature.
1. On the Home screen, click the Calendar icon.
2. Press the key > New Appointment.
3. Type the meeting or appointment information.
•To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.
4. Do one of the following:
•To send the meeting invitation to the participants that you invited, press the key > Send.
•To save an appointment, press the key > Save.
Related topics
Turn off your device, 333
Turn off your device, 333
I cannot schedule appointments that span multiple days, 218
I cannot set some fields when scheduling appointments, 218
User Guide Calendar
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Set an alarm in the calendar
You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change
your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the
Clock application, changes to the alarm tone settings will affect the alarms in both applications.
1. On the Home screen, click the Calendar icon.
2. Press the key > New Alarm.
3. Type the alarm information.
4. If you want the alarm to recur, change the Recurrence field.
5. Press the key > Save.
Switch calendars
If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. If you
have multiple calendars on your device, you can schedule and manage appointments and meetings in each calendar. For more
information, contact your wireless service provider.
1. On the Home screen, click the Calendar icon.
2. Press the key > Select Calendar.
3. Click a calendar.
Meetings
Schedule a meeting or an appointment
To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this
feature.
1. On the Home screen, click the Calendar icon.
2. Press the key > New Appointment.
3. Type the meeting or appointment information.
•To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.
4. Do one of the following:
•To send the meeting invitation to the participants that you invited, press the key > Send.
•To save an appointment, press the key > Save.
Related topics
Turn off your device, 333
Turn off your device, 333
I cannot schedule appointments that span multiple days, 218
I cannot set some fields when scheduling appointments, 218
User Guide Calendar
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Delete an appointment, meeting, or alarm
1. On the Home screen, click the Calendar icon.
2. Highlight an appointment, meeting, or alarm.
3. Press the key > Delete.
Respond to a meeting invitation
1. In a meeting invitation, press the key.
2. Click Accept, Tentative, or Decline.
3. If you declined a delegated meeting invitation, do one of the following:
• To decline the meeting, click Decline.
• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.
4. Do one of the following:
• To send the response without adding comments, click Send Response.
•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.
Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted
from the email application on your computer.
View your calendar when responding to a meeting
In a meeting invitation, press the key > View Calendar.
To return to the meeting invitation, press the key.
Check availability of meeting participants
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
You can only check availability of meeting participants in your organization.
In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available
Time.
• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative),
press the key > Show Legend.
Change the list of participants for a meeting
To perform this task, you must be the meeting organizer.
1. In a meeting, in the Accepted or Declined field, highlight a contact.
2. Press the key.
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3. Click Invite Attendee, Change Attendee, or Remove Attendee.
4. Press the key > Save.
Forward a meeting invitation
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.
In a meeting or a meeting invitation, press the key > Forward.
Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the
recipient's response.
Delegate a meeting invitation
To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry®
Enterprise Server that supports this feature.
If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You
might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
1. In a meeting invitation, press the key > Delegate.
2. Click a contact.
• To send the response without adding comments, click Send Response.
•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.
Send an email message to all meeting participants
In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees.
Conference call meetings
About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has
provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or
computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with
a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call
bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by
calling other contacts and joining the calls together.
Related topics
Conference call meetings, 214
User Guide Calendar
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Create a conference call meeting from your device
To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call
meeting on behalf of another person from your computer.
1. In a meeting, select the Conference call check box.
2. Type the information for the conference call.
3. Press the key > Save.
Create a conference call meeting from your computer
To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For
information about creating meetings on behalf of another person, see the documentation for the email application on your
computer.
You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference
call meeting starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option,
if their device supports this feature.
1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not
include spaces.
2. Type a lowercase x. Do not include spaces before or after the x.
3. Type the participant access code. Type a space after the participant access code.
4. Type CCM: and the moderator conference call bridge number. Do not include spaces.
5. Type a lowercase x. Do not include spaces before or after the x.
6. Type the moderator access code. Type a space after the moderator access code.
Example
If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and
the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.
Enter a conference call meeting
Do one of the following:
• In a meeting notification, click Join Now.
•In the calendar, highlight the meeting. Press the key > Join Now.
Related topics
I cannot enter a conference call with the Join Now option, 218
Save your conference call information
You can save your conference call information so that it is added to the conference call fields automatically when you create a
conference call meeting from your BlackBerry® device.
1. On the Home screen, click the Calendar icon.
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2. Press the key > Options > Conference Calling.
3. Type your conference call information.
4. Press the key > Save.
Calendar options
Change how the calendar is displayed
1. On the Home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
• To change the default view, change the Initial View field.
• To change the start and end time for days, change the Start Of Day field and End Of Day fields.
• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.
3. Press the key > Save.
Change options for reminders
1. On the Home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
• To change the snooze time for reminders, change the Snooze field.
• To change the default reminder time for calendar entries, change the Default Reminder field.
3. Press the key > Save.
Related topics
Turn off your device, 333
Change options for multiple calendars
1. On the Home screen, click the Calendar icon.
2. Press the key > Options.
3. Click a calendar.
• To change the color that is used for appointments from the calendar, change the Appointment Color field.
• To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.
4. Press the key > Save.
Change the default calendar
Changing the default calendar changes the email address that meeting invites are sent from.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Calendar (CICAL) field.
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4. Press the key > Save.
Change how long your device stores calendar entries
1. On the Home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
3. Change the Keep Appointments field.
4. Press the key > Save.
Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.
Show tasks in the calendar
1. On the Home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
3. Select the Show Tasks check box.
4. Press the key > Save.
Tips: Calendar
Calendar shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick
Entry check box.
Schedule an appointment Press C
Change to Agenda view Press A
Change to Day view Press D
Change to Week view Press W
Change to Month view Press M
Move to the next week, month, or day in Agenda view Press the Space key.
Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.
Move to the current date Press T
Move to a specific date Press G
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Personalization: Calendar
Troubleshooting: Calendar
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private
check box when you change a recurring appointment or meeting.
Some characters in calendar entries do not appear correctly after
synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your
computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 209
About synchronization conflicts, 74
I cannot enter a conference call with the Join Now option
The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device
that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the
Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing
options so that you can enter the conference call using the Join Now option.
Try the following actions:
• If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the
conference call bridge number and access code that appear in either the Location field or the Notes section.
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• If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your
device waits before dialing an extension. From the Home screen, press the key. Press the key > Options >
Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value.
Try entering the conference call with the Join Now option again.
Related topics
Enter a conference call meeting, 215
User Guide Calendar
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Contacts
Getting started: Contacts
Add a contact
• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click
New Contact. Type the contact information. Press the key > Save.
• To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the
key > Add to contacts. If necessary, add contact information. Press the key > Save.
Search for a contact in your organization's address book
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Contacts icon.
2. Press the key > Lookup.
3. Type part or all of a contact name.
4. Press the key on the keyboard.
5. Press the key.
• To add a contact to your contact list, click Add to Contacts.
• To add all the contacts, click Add All to Contacts.
• To view information for a contact, click View.
• To delete a contact from the contact lookup results, click Delete.
• To delete the contact lookup results, click Delete Lookup.
• To start a new contact lookup, click Lookup.
Synchronizing contacts
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and
memos) between your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be
filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on
your computer should be reflected on your device.
User Guide Contacts
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In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be
synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these
features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and
email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization check box.
4. Press the key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to
synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
About synchronization conflicts, 74
Some characters in calendar entries do not appear correctly after synchronization, 218
How to: Contacts
Contact basics
Add a contact
• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click
New Contact. Type the contact information. Press the key > Save.
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• To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the
key > Add to contacts. If necessary, add contact information. Press the key > Save.
Create a custom contact field
Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a
custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all
your contacts.
1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.
2. Click a field.
3. Press the key > Change Field Name.
4. To change the name of the field, place the cursor in the field. Press the key > Change Field Name. Type a name for
the field. Press the key on the keyboard.
5. Type the information that you want to add to the custom field.
6. Press the key > Save.
You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your
computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.
Add a pause or a wait to a phone number
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After
dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or
prompts you to type them (wait).
1. After you type the main part of a phone number in a phone number field, press the key.
2. Click Add Pause or Add Wait.
3. Type the additional numbers.
4. Press the key > Save.
Change or delete a contact
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the key.
•To edit the information for the contact, click Edit. Change the contact information. Press the key > Save.
• To delete a contact, click Delete.
Search for a contact in your organization's address book
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Contacts icon.
2. Press the key > Lookup.
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3. Type part or all of a contact name.
4. Press the key on the keyboard.
5. Press the key.
• To add a contact to your contact list, click Add to Contacts.
• To add all the contacts, click Add All to Contacts.
• To view information for a contact, click View.
• To delete a contact from the contact lookup results, click Delete.
• To delete the contact lookup results, click Delete Lookup.
• To start a new contact lookup, click Lookup.
Attach a contact card to a message
Search title:
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
Related topics
I can't attach a file to a text message, 100
Add a contact picture for caller ID
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the key > Edit.
4. Press the key > Add Picture.
5. Find, highlight, and click a picture.
6. If necessary, move the crop box to the portion of the picture that you want to use.
7. Press the key > Crop & Save.
8. Press the key > Save.
Related topics
My contact pictures keep changing, 230
Change or delete a contact picture
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the key > Edit.
4. Highlight the contact picture.
•To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select
Picture.
•To delete the contact picture, press the > Delete Picture.
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5. Press the key > Save.
Related topics
My contact pictures keep changing, 230
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that
appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus
Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with
the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application
are made in all applications.
Categorize a contact, task, or memo
1. When you are creating or changing a contact, task, or memo, press the key > Categories.
2. Select the check box beside a category.
3. Press the key > Save.
To remove a category from a contact, task, or memo, clear the check box beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2. Press the key > Filter.
3. Press the key > New.
4. Type a name for the category.
5. Press the key on the keyboard.
To delete a category, highlight the category. Press the key > Delete.
Synchronizing contacts
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and
memos) between your BlackBerry® device and the email application on your computer over the wireless network.
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The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be
filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on
your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be
synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these
features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and
email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization check box.
4. Press the key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to
synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
About synchronization conflicts, 74
Some characters in calendar entries do not appear correctly after synchronization, 218
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry
device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore
tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your
device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
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About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or
the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 209
Some characters in calendar entries do not appear correctly after synchronization, 218
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the
BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the BlackBerry Desktop Software.
Personal distribution lists
Create a personal distribution list
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution
lists that you create on your BlackBerry® device do not appear in the email application on your computer.
1. On the Home screen, click the Contacts icon.
2. Press the key > New Group.
3. Type a name for the personal distribution list.
4. Press the key > Add Member.
5. Click a contact.
6. To add another contact, repeat steps 4 to 5.
7. Press the key > Save Group.
Change or delete a personal distribution list
1. On the Home screen, click the Contacts icon.
2. Highlight a personal distribution list.
3. Press the key.
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• To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete
Member. Press the key > Save Group.
• To delete a personal distribution list, click Delete Group > Delete.
Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.
Multiple contact lists
About multiple contact lists
If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on
your device. For example, if your device is associated with a work email account and a personal email account, you might be
able to view your work contact list and your personal contact list on your device. For more information, contact your wireless
service provider.
View a different contact list
1. On the Home screen, click the Contacts icon.
2. Press the key > Select Contacts.
3. Click a contact list.
Change the default contact list
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Contact List (SYNC) field.
4. Press the key > Save.
Contact list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or
passwords.
1. On the Home screen, click the application icon for an application that prompts you before you delete items.
2. Press the key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete check box.
5. Press the key > Save.
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Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
3. Change the Global Name Display field.
4. Press the key > Save.
View the number of contacts stored on your device
1. On the Home screen, click the Contacts icon.
2. Press the key > Options.
3. Click a contact list.
The Number of Entries field displays the number of contacts that are stored in the contact list.
Sort contacts or tasks
1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.
2. Press the key > Options.
3. If necessary, click General Options.
4. Change the Sort By field.
5. Press the key > Save.
Personalize: Contacts
Add a contact picture for caller ID
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the key > Edit.
4. Press the key > Add Picture.
5. Find, highlight, and click a picture.
6. If necessary, move the crop box to the portion of the picture that you want to use.
7. Press the key > Crop & Save.
8. Press the key > Save.
Related topics
My contact pictures keep changing, 230
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Change or delete a contact picture
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the key > Edit.
4. Highlight the contact picture.
•To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select
Picture.
•To delete the contact picture, press the > Delete Picture.
5. Press the key > Save.
Related topics
My contact pictures keep changing, 230
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that
appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus
Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with
the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application
are made in all applications.
Categorize a contact, task, or memo
1. When you are creating or changing a contact, task, or memo, press the key > Categories.
2. Select the check box beside a category.
3. Press the key > Save.
To remove a category from a contact, task, or memo, clear the check box beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2. Press the key > Filter.
3. Press the key > New.
4. Type a name for the category.
5. Press the key on the keyboard.
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To delete a category, highlight the category. Press the key > Delete.
Troubleshooting: Contacts
Contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For
example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with
the email application on your computer, because the birthday field is a date field in the email application on your computer.
Related topics
Create a custom contact field, 222
My contact pictures keep changing
The contact pictures in applications (for example, in the contacts application), might change if you set more than one
application on your BlackBerry® device to replace contact pictures. Depending on how often or how many of your contact
pictures are being replaced by other applications, you might experience increased data charges.
To stop contact pictures from changing, you must change the options in each application that is replacing your contact
pictures.
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Clock
Getting started: Clock
Set the date and time
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note
that you must be connected to the wireless network.
• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.
Change the time or date. Click Ok.
3. Do any of the following:
• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update
Time Zone field to On.
4. Press the key > Save.
Related topics
The time on my device is incorrect, 235
Turn on the alarm
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Alarm.
3. On the trackpad, slide your finger up or down to highlight On or Weekdays.
4. Click the trackpad.
At the top of the Home screen, a clock indicator appears.
To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar
application.
Related topics
Turn off your device, 333
Set an alarm in the calendar, 212
User Guide Clock
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How to: Clock
Set the date and time
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note
that you must be connected to the wireless network.
• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.
Change the time or date. Click Ok.
3. Do any of the following:
• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update
Time Zone field to On.
4. Press the key > Save.
Related topics
The time on my device is incorrect, 235
Display a second time zone on the clock
You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your
current location and the time in your home time zone.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. Change the Home Time Zone field.
4. Press the key > Save.
Related topics
The time on my device is incorrect, 235
Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. Change the Clock Face field, Stopwatch Face field or Timer Face field.
4. Press the key > Save.
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Change what appears on the screen when your device is charging
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. Change the When Charging field.
4. Press the key > Save.
Turn on the alarm
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Alarm.
3. On the trackpad, slide your finger up or down to highlight On or Weekdays.
4. Click the trackpad.
At the top of the Home screen, a clock indicator appears.
To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar
application.
Related topics
Turn off your device, 333
Set an alarm in the calendar, 212
Silence the alarm
• If snooze is not turned on, click Dismiss.
• If snooze is turned on, click Snooze.
Change alarm notification options
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4. Press the key > Save.
Turn on bedside clock mode
You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or
messages.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Enter Bedside Mode.
To turn off bedside clock mode, press the key.
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Set options for bedside clock mode
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Bedside Mode section, do any of the following:
• To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED check box.
• To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when
bedside clock mode is turned on, select the Disable Radio check box.
• To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen check box.
4. Press the key > Save.
Use the stopwatch
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Stopwatch.
3. Click the start/stop icon.
• To record lap times, click the lap icon.
• To stop timing, click the start/stop icon again.
•To send the results in a message, press the key > Send Results. Click a message type.
Use the timer
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Timer.
3. Press the key > Set Timer.
4. Set the time.
5. Click OK.
• To start or stop the timer, click the start/stop icon.
• To reset the timer, click the reset icon.
The timer continues to count down after you exit the Clock application.
Change timer notification options
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.
4. Press the key > Save.
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Personalization: Clock
Change what appears on the screen when your device is charging
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. Change the When Charging field.
4. Press the key > Save.
Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. Change the Clock Face field, Stopwatch Face field or Timer Face field.
4. Press the key > Save.
Change alarm notification options
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4. Press the key > Save.
Change timer notification options
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.
4. Press the key > Save.
Troubleshooting: Clock
The time on my device is incorrect
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
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3. Try one of the following actions:
•If the Update Time field is set to Automatic, press the key > Update Time.
• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
• If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone,
you might need to update the time zone data on your BlackBerry® device. To update the time zone data, press the
key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data
services (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you
might not be able update your time zone data. For more information, contact your administrator.
Related topics
Set the date and time, 231
Display a second time zone on the clock, 232
User Guide Clock
236
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Tasks and memos
Create a task or memo
You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the
calendar.
1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
•To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as
the due date and recurrence.
• To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date
and recurrence.
• To create a memo, click New Memo. Type a title and the memo.
2. Press the key > Save.
Send a task or memo
1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
2. Highlight a task or memo.
3. Press the key > Forward As.
4. Click a message type.
Change or delete a task or memo
On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
•To change the task or memo, click it. Change the task or memo information. Press the key > Save.
•To delete the task or memo, highlight it. Press the key > Delete.
Change the status of a task
1. On the Home screen or in the Applications folder, click the Tasks icon.
2. Highlight a task.
3. Press the key.
• To mark the task as complete, click Mark Completed.
•To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save.
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Hide completed tasks
1. On the Home screen or in the Applications folder, click the Tasks icon.
2. Press the key > Hide Completed.
Show tasks in the calendar
1. On the Home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
3. Select the Show Tasks check box.
4. Press the key > Save.
Synchronizing tasks and memos
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and
memos) between your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be
filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on
your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be
synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these
features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and
email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
User Guide Tasks and memos
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Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization check box.
4. Press the key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to
synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
About synchronization conflicts, 74
Some characters in calendar entries do not appear correctly after synchronization, 218
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry
device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore
tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your
device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or
the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
User Guide Tasks and memos
239
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Related topics
Synchronize organizer data over the wireless network, 209
Some characters in calendar entries do not appear correctly after synchronization, 218
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the
BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the BlackBerry Desktop Software.
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that
appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus
Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with
the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application
are made in all applications.
Categorize a contact, task, or memo
1. When you are creating or changing a contact, task, or memo, press the key > Categories.
2. Select the check box beside a category.
3. Press the key > Save.
To remove a category from a contact, task, or memo, clear the check box beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2. Press the key > Filter.
3. Press the key > New.
4. Type a name for the category.
5. Press the key on the keyboard.
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To delete a category, highlight the category. Press the key > Delete.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or
passwords.
1. On the Home screen, click the application icon for an application that prompts you before you delete items.
2. Press the key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete check box.
5. Press the key > Save.
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Typing
Getting started: Typing
About typing input methods
The typing input method that you use determines how you type.
The language that you are typing in determines the typing input methods that are available. If you are typing in a language that
has multiple typing input methods, you can switch between typing input methods when you are typing. When you are typing in
certain fields such as password fields, your device might automatically switch your typing input method.
How to: Typing
Typing basics
Highlight, cut, copy, or paste text
1. Press and hold the key and click the trackpad.
• To highlight text character by character, on the trackpad, slide your finger left or right.
• To highlight text line by line, on the trackpad, slide your finger up or down.
2. Press the key.
• To cut the highlighted text, click Cut.
• To copy the highlighted text, click Copy.
3. Place the cursor where you want to insert the cut or copied text.
4. Press the key > Paste.
Hide the keyboard
You can hide the keyboard manually to display more content on the screen.
Press the key > Hide Keyboard.
To show the keyboard again, press the key > Show Keyboard.
Type a symbol
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Type an accent or special character
Press and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the accented or special
character appears.
Clear text from a field
In a field that you typed text into, press the key > Clear Field.
Typing input methods
Type text using the predictive input method
When you are typing text, perform any of the following actions:
• To select the highlighted suggestion and start typing a new word, press the Enter key.
• To select the highlighted suggestion and continue typing the same word, click the word.
• To ignore the suggestions, keep typing.
About typing using different keyboard styles
When you need to type, your BlackBerry® device displays one of three keyboard styles automatically, based on the field that
you type in and the orientation of your device.
If you are using your device in portrait view, you can switch between the SureType® keyboard, multi-tap keyboard, and full
keyboard, and you can set one of these keyboard styles to be your default. If you are using your device in landscape view, you
can type using the full keyboard.
Type text using SureType technology
1. Press the letter key once for each letter in a word.
2. Do any of the following:
• To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the
key on the keyboard.
• To select an item from the list that appears when you type and continue typing the same word, click the item.
• To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the
screen.
• To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate
letter that appears on the screen.
For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would
then highlight run and press the key.
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Type text using multi-tap
Do any of the following:
• To type the first letter on a key, press the letter key once.
• To type the second letter on a key, press the letter key twice.
Find more information about typing in other languages
You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit
www.blackberry.com/go/docs and search for the Typing Guide in your language.
Typing options
Change the default currency symbol
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Keyboard.
3. Change the Currency Key field.
4. Press the key > Save.
Stop displaying contacts in the list that appears when you type
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Typing.
3. For a keyboard, click Advanced Style Options.
4. Clear the Names check box.
5. Press the key > Save.
Turn on key tones
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Keyboard.
3. Select the Key Tone check box.
4. Press the key > Save.
Turn off trackpad sounds
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Trackpad Sensitivity.
3. Clear the Audible Roll check box.
4. Press the key > Save.
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To turn on trackpad sounds again, select the Audible Roll check box.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity
level.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Trackpad Sensitivity.
3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4. Press the key > Save.
Set the cursor speed
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Keyboard.
3. Change the Key Rate field.
4. Press the key > Save.
Spelling checker
You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German,
Greek, Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. Press the key > Check Spelling.
2. Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
•To ignore the suggested spelling, press the key.
•To ignore all instances of the suggested spelling, press the key > Ignore All.
•To add the word to the custom dictionary, press the key > Add To Dictionary.
•To stop checking spelling, press the key > Cancel Spell Check.
Change options for checking spelling
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might
not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to check
spelling automatically before you send an email message.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Spell Check.
3. Change one or more options.
4. Press the key > Save.
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I can't check spelling
You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech,
Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian,
Spanish, Swedish, and Turkish.
Stop displaying spelling suggestions in the list that appears when you type
By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions, when
available, appear in bold in the list that appears when you type.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Typing.
3. For a keyboard, click Advanced Style Options.
4. Clear the Spelling check box.
5. Press the key > Save.
Custom dictionary
About the custom dictionary
You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling.
Add, change, or delete a word in the custom dictionary
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Custom Dictionary.
•To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the
key on the keyboard.
•To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on the
keyboard.
•To delete a word from the custom dictionary, highlight the word. Press the key > Delete.
Stop adding items to the custom dictionary automatically
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Typing.
3. For a keyboard, click Advanced Style Options.
4. Clear the Typing check box.
5. Change the Email field to Off.
6. Press the key > Save.
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Word Substitution
About Word Substitution
Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text
that can be replaced with a Word Substitution entry, the text changes after you press the Space key.
Your BlackBerry® device has built-in Word Substitution entries that correct common mistakes. For example, Word Substitution
changes hte to the. You can create Word Substitution entries for your common typing mistakes or for abbreviations. For
example, you might create a Word Substitution entry that replaces ttyl with talk to you later.
Create a Word Substitution entry
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Word Substitution.
3. Press the key > New.
4. In the Replace field, type the text to replace.
5. In the With field, do one of the following:
• Type replacement text.
•To insert a macro (for example, the current date or time), press the key > Insert Macro.
6. Do one of the following:
• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.
• To capitalize the entry according to the context, change the Using field to SmartCase.
7. In the Language field, change the language.
8. Press the key > Save.
Change or delete a Word Substitution entry
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Word Substitution.
3. Highlight a Word Substitution entry.
4. Press the key.
•To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.
• To delete the Word Substitution entry, click Delete.
Related topics
About Word Substitution, 247
Undo a Word Substitution change
If the Word Substitution feature changes a word that you do not want to change, you can undo the change.
To undo a Word Substitution change when you are typing, press the key twice.
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Turn off Word Substitution
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Typing.
3. For a keyboard, click Advanced Style Options.
4. Clear the Spelling check box.
5. Press the key > Save.
Tips: Typing
Typing shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period Press the Space key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field Press the Space key.
Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,
press the Left Shift key or Right Shift key.
Type a symbol Press the Symbol key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the Alt key and the character key.
Type an accented or special character Press and hold the letter key and, on the trackpad, slide your
finger left or right. For example, to type ü, press and hold U
and slide your finger left until ü appears. Release the letter key
when the accented or special character appears.
Type a number in a text field Press and hold the Alt key and press the number key.
Type a number in a number field Press a number key. You do not need to press the Alt key.
Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,
press the Left Shift key or Right Shift key.
Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,
slide your finger up or down.
Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,
slide your finger left or right.
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Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/
Delete key.
Copy highlighted text Press the Alt key and click the trackpad.
Paste text Press the Left Shift key or Right Shift key and click the trackpad.
Troubleshooting: Typing
I cannot check spelling
You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech,
Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian,
Spanish, Swedish, and Turkish.
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Keyboard
How to: Keyboard
Assign an application to a Convenience key
Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not
be able to change the application that is assigned to a Convenience key.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Convenience Keys.
3. Change the Convenience Key Opens field.
4. Press the key > Save.
Change the default currency symbol
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Keyboard.
3. Change the Currency Key field.
4. Press the key > Save.
Set the cursor speed
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Keyboard.
3. Change the Key Rate field.
4. Press the key > Save.
Turn on key tones
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Keyboard.
3. Select the Key Tone check box.
4. Press the key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity
level.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Trackpad Sensitivity.
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3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4. Press the key > Save.
Turn off trackpad sounds
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Trackpad Sensitivity.
3. Clear the Audible Roll check box.
4. Press the key > Save.
To turn on trackpad sounds again, select the Audible Roll check box.
Troubleshooting: Keyboard
No application opens when I press a Convenience key
Try the following:
• If you have not done so, assign an application to the key.
• Verify that you did not delete the application that you assigned to the key.
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Language
How to: Language
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display
language. When you set a typing input language, Word Substitution and other typing options change to the selected language.
For example, you might use your BlackBerry® device in French, but type messages in English.
Change the language
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
• To change the display language, change the Display Language field.
• To change the typing language, change the Typing Language field.
• To change the language for voice commands, change the Voice Dialing Language field.
3. Press the key > Save.
Add a display language
You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the
BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for
your computer.
Connect your device to your computer and open the BlackBerry Desktop Software.
For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.
Delete a language
You can delete languages that you do not use to increase the amount of space available.
1. On the Home screen or in a folder, click the Setup icon.
2. Click Languages > Manage Languages.
3. Select the languages you want to keep.
4. Click Update.
Any languages that you do not select are deleted from your BlackBerry® device.
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Troubleshooting: Language
Some characters do not appear correctly on my device
The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not
support the characters. For more information, contact your wireless service provider or administrator.
I can't find a display language on my device
You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the
BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for
your computer.
• Connect your device to your computer and open the BlackBerry Desktop Software.
For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.
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Screen display
How to: Screen display
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related topics
My display changed, 258
Set options for backlighting
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Do any of the following:
• To change the brightness of the backlight for the screen, change the Backlight Brightness field.
• To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, change
the Backlight Timeout field.
• To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight check box.
4. Press the key > Save.
Related topics
The screen turns off, 29
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Related topics
Use grayscale or reverse contrast for the screen display, 256
Screen display, 254
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Organizing applications on the Home screen
About organizing application icons
Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons,
they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All
from the Home screen menu.
You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete
folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•To see all your application icons, press the key > Show All.
•To hide an application icon, highlight the icon. Press the key > Hide.
•To show all hidden application icons, press the key > Show All.
•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear
beside the Hide field.
Related topics
My display changed, 258
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Add, rename, or delete a folder on the Home screen
On the Home screen, do one of the following:
•To add a folder, press the key > New Folder. Type a name for the folder. Click OK.
•To rename a folder, highlight a folder. Press the key > Rename. Type a name for the folder. Click Save.
•To delete a folder, highlight a folder. Press the key > Delete.
Add a message that appears when your device is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
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3. Type the text that you want to appear on the screen when your device is locked.
4. Press the key > Save.
Turn on flashing LED notification for wireless coverage
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Select the LED Coverage Indicator check box.
4. Press the key > Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.
Use grayscale or reverse contrast for the screen display
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
• To use grayscale for the screen display, change the Color Contrast field to Greyscale.
• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
3. Press the key > Save.
Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how
items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be
able to download themes that are in .cod file format.
Switch themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related topics
My display changed, 258
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Personalize: Screen display
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Related topics
Use grayscale or reverse contrast for the screen display, 256
Screen display, 254
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related topics
My display changed, 258
Add a message that appears when your device is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your device is locked.
4. Press the key > Save.
Use grayscale or reverse contrast for the screen display
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
• To use grayscale for the screen display, change the Color Contrast field to Greyscale.
• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
3. Press the key > Save.
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Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how
items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be
able to download themes that are in .cod file format.
Switch themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related topics
My display changed, 258
Troubleshooting: Display
My display changed
Depending on your theme, display options such as icons, fonts, and your Home screen background, might change when you
switch themes.
No application opens when I press a Convenience key
Try the following:
• If you have not done so, assign an application to the key.
• Verify that you did not delete the application that you assigned to the key.
The screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can
change the length of time that the backlight stays on when you are not touching your device.
To turn on the screen, click the trackpad or press a key.
Related topics
Set options for backlighting, 254
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GPS technology
Depending on your wireless service provider, this feature might not be supported.
Getting started: GPS technology
Depending on your wireless service provider, this feature might not be supported.
About GPS technology
Depending on your wireless service provider, this feature might not be supported.
You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and
location-based services. Location-based applications can use your GPS location to provide you with information such as driving
directions.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services
and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more
information, contact your wireless service provider.
If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode,
an emergency operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators
might not be able to estimate your location using only GPS technology.
Turn on GPS technology
Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
Note: The GPS options that appear on your device might differ slightly from the options that appear in this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the Location Services field to Location On.
4. Press the key > Save.
To turn off GPS technology, change the Location Services field to Location Off.
Set the GPS receiver that you use to track your movement
To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth®
enabled GPS receiver.
1. On the Home screen or in a folder, click the Options icon.
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2. Click Device > Location Settings.
3. Change the GPS Data Source field.
4. Press the key > Save.
How to: GPS technology
Depending on your wireless service provider, this feature might not be supported.
About GPS technology
Depending on your wireless service provider, this feature might not be supported.
You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and
location-based services. Location-based applications can use your GPS location to provide you with information such as driving
directions.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services
and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more
information, contact your wireless service provider.
If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode,
an emergency operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators
might not be able to estimate your location using only GPS technology.
Turn on GPS technology
Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
Note: The GPS options that appear on your device might differ slightly from the options that appear in this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the Location Services field to Location On.
4. Press the key > Save.
To turn off GPS technology, change the Location Services field to Location Off.
Set the GPS receiver that you use to track your movement
To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth®
enabled GPS receiver.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
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3. Change the GPS Data Source field.
4. Press the key > Save.
Get your GPS location
Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry®
device must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Press the key > Refresh Location.
The longitude and latitude coordinates for your current location appear.
Prevent others from tracking your location
If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your
BlackBerry device. For more information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the Location Services field to Location Off.
4. Press the key > Save.
Turn off location aiding
Depending on your wireless service provider and wireless network, this feature might not be supported. By default, location
aiding is turned on to improve the performance of GPS technology. When location aiding is turned on, your BlackBerry® device
connects to a central server periodically, which can increase your data service charges. To avoid these charges, you can turn off
location aiding, but it might take longer for your device to get your GPS location. For more information, contact your wireless
service provider.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
• To turn off location aiding, change the Location Aiding field to Disabled.
• To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming.
3. Press the key > Save.
Troubleshooting: GPS technology
Depending on your wireless service provider, this feature might not be supported.
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I cannot use GPS technology
Try performing the following actions:
• If you are outdoors, move away from buildings and expose your device to open sky.
• If you are indoors, move close to a window.
• If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled
GPS receiver is turned on.
• If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
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Compass
Getting started: Compass
About the compass
Depending on your wireless service provider, this feature might not be supported. .
You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north. You
can also use the Compass application with location-based applications, such as the Maps application that might be preloaded
on your device, to provide you with information such as driving directions or your position in relation to points of interest. To
use this feature, your BlackBerry® device must have an internal GPS receiver. If your device does not have an internal GPS
receiver, you can pair your device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service
provider.
How to: Compass
View location on a map from the compass
You can view the compass and your location on a map at the same time.
1. On the Home screen or in the Applications folder, click the Compass icon.
2. Press the key > Location on Map.
To return to the Compass application, press the key > Close.
Navigate to a destination
You can use the Compass application to help you navigate by direction rather than by a driving route, for example, if you are in
an area with no roads or if you are walking to your destination.
1. On the Home screen or in the Applications folder, click the Compass icon.
2. Press the key > Set Destination.
• To find your destination on the map, place the cursor on the map.
• To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Click
the destination.
• To search for a point of interest, such as a business or landmark, in the Search field, type the information for the point
of interest. Click the destination.
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3. Press the key > Select Location.
The compass displays the direction of the destination.
To clear the destination from the compass, press the key > Clear Destination.
Calibrate the compass manually
To make sure that the compass reading is accurate, you can calibrate the compass manually.
1. On the Home screen or in the Applications folder, click the Compass icon.
2. Press the key > Calibration.
3. Flip the BlackBerry® device until it vibrates.
Personalize: Compass
Change options for the compass
1. On the Home screen or in the Applications folder, click the Compass icon.
2. Press the key > Compass Options.
• To change the way latitude and longitude coordinates are displayed, change the Location LAT/LON display format
field.
• To set a different compass face, change the Screen Mode field.
• To change where the compass points, change the Magnetic/True North field.
3. Press the key > Save.
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Maps
How to: Maps
View a location on a map
1. On the Home screen, click the Maps icon.
2. Press the key > Find Location.
• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information
for the point of interest. Highlight the point of interest.
• To view a new location, in the Find an address field, type an address. Highlight the location.
• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact
information.
• To view a favorite location, in the Favorites section, highlight the location.
3. Press the key > View on Map.
If you are viewing a location other than your current location, to get directions to this location from your current location,
press the key > Navigate to Here. Your device must have an internal GPS receiver or be paired with a Bluetooth® enabled
GPS receiver to perform this task.
View a list of points of interest near a location
You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near
your current location.
1. On the Home screen, click the Maps icon.
2. Press the key > Find Location.
3. In the Find a store, café, etc. field, type the point of interest information.
4. Press the key on the keyboard.
5. Press the key > View All on Map.
View an address on a map using a link
When your BlackBerry® device recognizes an address in certain applications, such as instant messaging applications or the
MemoPad, your device underlines the address.
1. Highlight an underlined address.
2. Press the key > View on Map.
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View contact information for a point of interest
Points of interest are displayed on maps as location markers.
1. On the Home screen, click the Maps icon.
2. Press the key > Find Location.
3. In the Find a store, café, etc. field, type information for a point of interest.
4. Highlight the location.
5. Press the key > Display Details.
Get directions
1. On the Home screen, click the Maps icon.
2. Press the key > Get Directions.
3. Do one of the following to specify a starting location:
• To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth®
enabled GPS receiver, set the Start field to My Location.
• To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are
viewing a favorite location, click the location address.
• To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location
on the map.
• To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the Find a store,
café, etc. field, type the information for the point of interest. Press the key on the keyboard. Click a point of interest.
• To specify a contact's address, set the Start field to Find Location. In the Find a store, café, etc. field, type the contact's
name. Click the contact.
• To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, type
the address. Press the key on the keyboard. Click the location.
• To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location.
4. Repeat step 3 to specify an ending location.
5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox beside
one or more route options. Click OK.
6. Click Search.
Copy a location
1. Do one of the following:
•To copy a location you are viewing on a map, press the key.
• To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the
key.
2. Click Copy Location.
To paste the location, press the key > Paste.
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Send a location
You can send a location as a message, for example, in an email or instant message. The message that you send includes a link
to the location so that the recipient can view the location on a map.
1. Do one of the following:
•To send a location you are viewing on a map, press the key.
• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the
key.
2. Click Send Location.
3. Click a message type.
Pan a map
To pan a map, your BlackBerry® device must be in pan mode and not zoom mode. The mode that your device is in is displayed
at the top of the map.
1. On the Home screen, click the Maps icon.
2. If your device is in zoom mode, click the trackpad to switch to pan mode.
3. On the trackpad, slide your finger in any direction.
Zoom in to or out from a map
To zoom in to or out from a map, your BlackBerry® device must be in zoom mode and not pan mode. The mode that your
device is in is displayed at the top of the map.
1. On the Home screen, click the Maps icon.
2. If your device is in pan mode, click the trackpad to switch to zoom mode.
3. Do one of the following:
• To zoom in, on the trackpad, slide your finger up.
•To zoom to a point on a map, press the key > Zoom to Point.
• To zoom out, on the trackpad, slide your finger down.
Clear a map
When you clear a map, any route information displayed on the map no longer appears.
1. On the Home screen, click the Maps icon.
2. On a map, press the > Clear Map.
Keep backlighting on when you track your movement
By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options
so that backlighting remains on when you track your movement unless the battery power level drops below a specified
percentage.
1. On the Home screen, click the Maps icon.
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2. Press the key > Options.
3. Change the Backlight Timeout When Battery Level field.
4. Press the key > Save.
Related topics
Set options for backlighting, 254
Set the GPS receiver that you use to track your movement
To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth®
enabled GPS receiver.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the GPS Data Source field.
4. Press the key > Save.
Add a location to your list of favorites
1. On the Home screen, click the Maps icon.
2. View a location on a map.
3. Press the key > Add As Favorite > OK.
To view the list of your favorite locations, press the > Favorites.
Change the information for a location in your list of favorites
1. On the Home screen, click the Maps icon.
2. Press the key > Favorites.
3. Highlight a location.
4. Press the key > Edit Favorite.
5. Do any of the following:
• In the Label field, type a new name for the location.
• In the Description field, type a description of the location.
6. Click OK.
Delete a location from your list of favorites
1. On the Home screen, click the Maps icon.
2. Press the key > Favorites.
3. Highlight a location.
4. Press the key > Remove as Favorite.
5. Click Yes.
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Change the font settings for maps
If you change the font settings for maps, your font settings for all other applications do not change.
1. On a map, press the key > Options.
2. Click Global Map Options.
3. Perform any of the following actions:
• Change the Default Font Family field.
• Change the Minimum Font Size field.
4. Press the key > Save.
Change the display language for maps
If you change your display language for maps, the display language settings for all other applications do not change.
1. On a map, press the key > Options.
2. Click Global Map Options.
3. Do one of the following:
• To view text on maps only in English, change the Map Display Language field to English.
• To view text on maps in the language of the location you are viewing, change the Map Display Language field to
International.
4. Press the key > Save.
Change the units of measure for maps
1. On a map, press the key > Options.
2. Click Global Map Options.
3. Change the System of Measurement field.
4. Press the key > Save.
Tips: Maps
Map shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a map Press I
Zoom out from a map Press O
Move to the next direction on a route Press N
Move to the previous direction on a route Press P
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Troubleshooting: Maps
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your device.
Device model Features such as GPS, the camera and video camera, and
network connection options are dependent on your device
model. To find feature specifications for your device model,
visit www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
A wireless service plan with phone or voice is required for you
to use the phone application and to send and receive text
messages.
A wireless service plan with data is required for you to use the
browser service and instant messaging applications, and to
send and receive email messages and PIN messages.
For more information about your plan, contact your wireless
service provider.
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BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and
receive email messages, use third-party instant messaging
applications, and use some browser options.
If you are an individual user, when you set up your email
address or instant messaging account, you are associating it
with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your
email account by associating it with a BlackBerry® Enterprise
Server. Your administrator might set options that determine
the features and settings that are available on your device. To
view the IT policies that have been set by your administrator,
on the Home screen or in a folder, click the Options icon. Click
Security > Security Status Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and
some phone features are dependent on your wireless service
provider's offerings. For more information, contact your
wireless service provider.
Wireless network The wireless network that your device is connected to might
affect the availability of some features. Depending on your
wireless service provider and available roaming options,
different wireless networks are available. Some wireless
networks do not support features such as call blocking, call
forwarding, or cell broadcasting. For more information,
contact your wireless service provider.
Related topics
BlackBerry Device Software, 278
Find more information, 11
Check what wireless networks your device connects to, 282
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Applications
Getting started: Applications
About downloading apps with BlackBerry App World
With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and
much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device.
If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com.
For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry
App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from
your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you
add or use an app over the wireless network. For more information, contact your wireless service provider.
About adding apps with BlackBerry Desktop Software
If you have the BlackBerry® Desktop Software installed on your computer, you can connect your device to your computer to
add, update, remove, or restore apps. You can also add apps to your device that you have downloaded to your computer,
without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing apps using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop
Software.
About social networking applications
You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts.
Depending on the social networking application, you might be able to send messages, share pictures, change your status, and
more.
You can download social networking applications for your BlackBerry device from the BlackBerry App World™ storefront. You
must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization,
some applications or features might not be supported.
For more information about social networking applications, visit www.blackberry.com/support. If you need help using a social
networking application, you can find answers in the application by pressing the Menu key and clicking Help on your device.
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About instant messaging applications
You can download instant messaging applications for your BlackBerry® device from the BlackBerry App World™ storefront. By
default, your BlackBerry device comes with BlackBerry® Messenger. You can use BBM™ to chat with people who have a
BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the
BlackBerry® Groups feature of BBM, you can share pictures, lists, appointments, and more.
You must have a wireless service data plan to use these applications. Depending on your wireless service provider or
organization, some applications or features might not be supported.
For more information about BBM and other instant messaging applications, visit www.blackberry.com/support. If you need
help using an instant messaging application, you can find answers in the application by pressing the Menu key and clicking Help
on your device.
How to: Applications
About multitasking
Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for
example, you might want to switch to the calendar application to view your appointments or switch to the contacts application
to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the
performance of your device, try to close applications when you are finished with them.
Related topics
Tips and shortcuts, 31
Keep an application running in the background and switch to another application, 273
Close an application so that it is not running in the background, 274
Keep an application running in the background and switch to another
application
•To switch to another application, press and hold the key until the application switcher appears. Click an application
icon. If the application icon that you want does not appear, click the Home screen icon and navigate to the application icon
that you are looking for.
•To return to the Home screen if you are not on a call, press the key.
•To return to the Home screen if you are on call, press and hold the key until the application switcher appears. Click
the Home screen icon.
Note: If you press the key while you are on a call, you will end the call even if you have switched to another application.
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Related topics
Close an application so that it is not running in the background, 274
Close an application so that it is not running in the background
To optimize the performance of your BlackBerry® device, try to close applications when you are finished with them.
In an application, do one of the following actions:
•Press the key > Close.
•Press the key. If necessary, continue to press the key until the Home screen appears.
Related topics
Keep an application running in the background and switch to another application, 273
Require your device password before adding an application
To perform this task, you must have set a BlackBerry® device password.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Select the Prompt on Application Install check box.
4. Press the key > Save.
Delete an application
If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some
applications. For more information, contact your administrator.
1. On the Home screen or in a folder, highlight an application icon.
2. Press the key > Delete.
View properties for an application
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Application Management.
3. Click an application.
View the size of an application database
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Device and Status Information.
3. Press the key > Database Sizes.
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Tips: Applications
Tips: Finding apps
Look in a folder on your Home screen Some apps are located in folders on your Home screen. Click
a folder to see what apps are inside.
Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All. To unhide
the app, highlight it and then click Hide to clear the check mark.
If Show All does not appear in the menu, there are no apps
hidden from view.
Search for an app On the Home screen, start typing the application name.
Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click
Device > Application Management. If the app is listed, it is
installed on your BlackBerry® device.
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device
processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email
messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under Related information at the bottom.
Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click
Device > Storage.
Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and
highlight a file. Press the key > Delete.
Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
Reduce the amount of time that your device stores email
messages and calendar entries
On the Home screen, click the Messages icon or Calendar icon.
Press the key > Options.
Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the
key > Options > Email Preferences.
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Receive only the first section of long email messages, and
choose whether to download more
On the Home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Only microSD media cards are supported.
Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the
key > Options.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Move, rename, or delete a file, 124
Set how long your device stores messages, 82
Change how long your device stores calendar entries, 217
Stop storing messages sent from your computer on your device, 82
Stop storing messages sent from your device on your computer, 82
Receive only the first section of long email messages, 76
Change the size of pictures that you take, 161
View the amount of available storage space on your device, 337
The application memory on my device is low, 339
Troubleshooting: Applications
I can't add, update, or return to the previous version of an application
If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update device
applications. For more information, contact your administrator.
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your device has enough memory to add or update the application.
I deleted an application that I want back
If you delete an application that you downloaded, you might be able to restore the application to your BlackBerry® device.
Try one of the following:
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• If you downloaded the application from the BlackBerry App World™ storefront, on the Home screen, click the BlackBerry
App World icon. Press the key > Help.
• If you downloaded the application with the BlackBerry® Desktop Software, for more information about restoring
applications, see the Help in the BlackBerry Desktop Software.
• If you downloaded the application from your wireless service provider or a third-party organization, for more information
about restoring the application, contact your wireless service provider or the third-party organization.
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BlackBerry Device Software
How to: BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry® Device Software for one of the following reasons:
• to access new applications and features
• to resolve a technical issue
• your wireless service provider requires you to update the BlackBerry Device Software
You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the
BlackBerry® Desktop Software.
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of
device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls
when the update is in progress. Do not remove the battery while the update is in progress.
Over the wireless network
You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home
screen of your device. You can also check for updates manually through the device options. The available update might be a
complete software update, or a partial software update only. If the available update is a complete software update, your
device data is backed up on your device and restored during the installation process. Depending on the options that your
wireless service provider or administrator sets, you might not be able to update the BlackBerry Device Software over the
wireless network. Depending on your wireless service provider, extra fees might apply when you download the update to your
device.
From a web site
If your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature, you
can update your BlackBerry Device Software by connecting your device to your computer and visiting the update web site at
www.blackberry.com.
Using the BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from
your computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in the
BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
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Update the BlackBerry Device Software from a web site
If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your
administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
1. From your computer, visit the BlackBerry Device Software update site.
2. Click Check for Updates.
3. Connect your BlackBerry device to your computer.
4. On the Update summary screen, select the check box beside the update that you want to install.
5. Do any of the following:
• To add or remove optional applications, click Options. Select or clear the check box beside one or more applications.
Click Next.
• To back up your device data or delete all device data, click Settings. Select the check box beside one or more data
types. Click OK.
6. Click Next.
7. Complete the instructions on the screen to sign up for or decline email notifications for new software.
8. Click Next > Finish.
Update the BlackBerry Device Software using the BlackBerry Desktop
Software
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see the
Help in the BlackBerry Desktop Software.
Update the BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.
Depending on your wireless service provider, you might not be able to perform this task at certain times of the day, when there
is a greater volume of network traffic.
You can use your BlackBerry® device when you download the BlackBerry® Device Software but not when you install the
software. You have the option to schedule the update to occur at a specific time.
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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen,
click the Options icon. Click Device > Software Updates.
2. Complete the instructions on the screen.
Note: During the installation process, your device might reset or display a white screen. If encryption is turned on, you might
need to type your password at various times during the installation process.
Return to or delete the previous version of the BlackBerry Device Software
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Software Updates > Update successful.
• To return to a previous software version, click Downgrade.
•To delete a previous software version, press the key > Delete Downgrade Data.
Hide or show an optional BlackBerry Device Software update
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.
If a BlackBerry® Device Software update is optional, you can hide the update on the Software Updates screen and hide the
Wireless Update icon. Mandatory updates can't be hidden.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Software Updates.
•To hide an optional update, highlight a software version. Press the key > Hide.
•To show all hidden updates, press the key > Show All.
Troubleshooting: BlackBerry Device Software
I can't update the BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to update your
BlackBerry® Device Software over the wireless network.
Try the following actions:
• Verify that your BlackBerry device is connected to a wireless network.
• Verify that your device has enough storage space to update the BlackBerry Device Software.
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• Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your
wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more
information, contact your wireless service provider.
• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless
service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there
is a greater volume of network traffic.
• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from
the website.
My device doesn't have enough available storage space to update the
BlackBerry Device Software
Try performing the following actions:
• Delete media files, display languages, or third-party applications that you don't use.
• Transfer media files that you have stored in the BlackBerry® device memory to a media card.
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Manage Connections
Mobile network
Getting started: Mobile network
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections,
only the ability of your device model to connect to those networks.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after
your device model.
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product
Information booklet for your device.
Wireless coverage indicators
Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your device as it attempts to connect to a weak signal.
1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE,
or NTWK
You are connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you do not see one of the indicators, you might
be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
You are in an area of no wireless coverage.
The connection to the mobile network is turned off.
You are connected to a Wi-Fi® network and you can access BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.
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Indicator Description
Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,
or you are connected to a Wi-Fi network, but you cannot access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Related topics
About emergency calls and Emergency Callback Mode, 46
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to a Wi-Fi network, 298
I cannot connect to a WLAN, 323
I cannot connect to the mobile network, 314
How to: Mobile network
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections,
only the ability of your device model to connect to those networks.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after
your device model.
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product
Information booklet for your device.
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![](/img.php?id=1498840&img=bg11e.png)
Wireless coverage indicators
Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your device as it attempts to connect to a weak signal.
1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE,
or NTWK
You are connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you do not see one of the indicators, you might
be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
You are in an area of no wireless coverage.
The connection to the mobile network is turned off.
You are connected to a Wi-Fi® network and you can access BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,
or you are connected to a Wi-Fi network, but you cannot access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Related topics
About emergency calls and Emergency Callback Mode, 46
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Related topics
User Guide Manage Connections
284
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I cannot connect to the mobile network, 288
I cannot connect to a Wi-Fi network, 298
I cannot connect to a WLAN, 323
I cannot connect to the mobile network, 314
Check the status of network connections and services
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Services Status.
Roaming
About roaming and international roaming:
In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside
your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a
wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services
before you can roam.
If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a
SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when
you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually:
To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a
GSM® or UMTS® network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Change the Network Selection Mode field to Manual.
4. Click a wireless network.
5. Press the key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to the mobile network, 314
Turn on or turn off data service or set roaming options:
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are
available. You can also set your device to turn off data services when roaming. For more information, contact your wireless
service provider.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
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2. Click Mobile Network Options.
3. Do one of the following:
• To turn on or turn off data service, change the Data Services field.
• To turn on or turn off data service when roaming, change the While Roaming field.
• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field
to Prompt.
4. Press the key > Close.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to the mobile network, 314
Preferred wireless network list
About the preferred wireless network list:
Your wireless service provider might have agreements with other wireless service providers that permit you to use their
services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry®
device uses these other wireless networks.
Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred
wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on
the list is available, your device is designed to connect to another available wireless network automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service
provider.
Add a wireless network to the preferred wireless network list:
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Press the key > My Preferred Network List.
4. Press the key > Add Network.
• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select
Network.
• To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless
network. Click Select Network.
• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5. Press the key > Close.
Delete a wireless network from the preferred wireless network list:
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
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2. Click Mobile Network Options.
3. Press the key > My Preferred Network List.
4. Highlight a wireless network.
5. Press the key > Delete.
6. Press the key > Close.
Change the order of preferred networks :
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks
based on the order that they appear in the preferred network list.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Press the key > My Preferred Network List.
4. Highlight a wireless network.
5. Press the key > Move.
6. Click the new location.
7. Press the key > Close.
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
1. On the Home screen, click the Manage Connections icon.
2. Click Mobile Network Options.
3. Change the Network Mode field.
4. Press the Escape key.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to the mobile network, 314
Turn on flashing LED notification for wireless coverage
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Select the LED Coverage Indicator check box.
4. Press the key > Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.
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Troubleshooting: Mobile network
I cannot connect to the mobile network
Try the following actions:
• If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
• If your device normally connects to a CDMA network and your device supports international roaming, verify that your
device is in global roaming mode and that your SIM card is inserted in your device correctly.
• Verify that you have turned on the connection to the wireless network.
• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually,
your device remains connected to that wireless network until you select your wireless service provider's network again.
• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that
supports the connection speed.
• If you have a Wi-Fi® enabled device and your wireless service provider supports UMA, verify that your connection
preference is not set to Wi-Fi Only.
Related topics
Turn on or turn off a network connection, 283
Turn on or turn off a network connection, 283
UMA connection settings, 296
Switch wireless networks manually, 285
Turn on or turn off data service or set roaming options, 15
Error messages
Wi-Fi technology
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Getting started: Wi-Fi technology
About connecting to a Wi-Fi network
With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access
point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web
pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid
data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
User Guide Manage Connections
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Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free
to use, while others require payment. Your wireless service provider might provide an application for your device that allows
you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online
and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.
When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within
range of that network, your device connects to it automatically.
Connect to a Wi-Fi network
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi.
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show
Open networks only check box.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
Related topics
I cannot connect to a Wi-Fi network, 298
Connect to a Wi-Fi network manually
If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.
3. In the SSID field, type the name of the Wi-Fi network.
4. Click Next.
5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.
6. Click Save and Connect.
Related topics
Options for saved Wi-Fi networks, 294
I cannot connect to a Wi-Fi network, 298
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections,
only the ability of your device model to connect to those networks.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after
your device model.
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For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product
Information booklet for your device.
Wireless coverage indicators
Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your device as it attempts to connect to a weak signal.
1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE,
or NTWK
You are connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you do not see one of the indicators, you might
be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
You are in an area of no wireless coverage.
The connection to the mobile network is turned off.
You are connected to a Wi-Fi® network and you can access BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,
or you are connected to a Wi-Fi network, but you cannot access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Related topics
About emergency calls and Emergency Callback Mode, 46
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
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• To turn on the network connections that were turned on previously, click Restore Connections.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to a Wi-Fi network, 298
I cannot connect to a WLAN, 323
I cannot connect to the mobile network, 314
Check the status of network connections and services
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Services Status.
How to: Wi-Fi technology
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections,
only the ability of your device model to connect to those networks.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after
your device model.
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product
Information booklet for your device.
Wireless coverage indicators
Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your device as it attempts to connect to a weak signal.
1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE,
or NTWK
You are connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you do not see one of the indicators, you might
be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
User Guide Manage Connections
291
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Indicator Description
You are in an area of no wireless coverage.
The connection to the mobile network is turned off.
You are connected to a Wi-Fi® network and you can access BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,
or you are connected to a Wi-Fi network, but you cannot access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Related topics
About emergency calls and Emergency Callback Mode, 46
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to a Wi-Fi network, 298
I cannot connect to a WLAN, 323
I cannot connect to the mobile network, 314
Check the status of network connections and services
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Services Status.
User Guide Manage Connections
292
Connect to a Wi-Fi network
About connecting to a Wi-Fi network:
With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access
point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web
pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid
data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free
to use, while others require payment. Your wireless service provider might provide an application for your device that allows
you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online
and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.
When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within
range of that network, your device connects to it automatically.
Connect to a Wi-Fi network:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi.
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show
Open networks only check box.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
Related topics
I cannot connect to a Wi-Fi network, 298
Connect to a Wi-Fi network using Wi-Fi Protected Setup :
If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network
without entering a long password.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi Network > Other Ways to Connect.
• To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or
access point, press the Wi-Fi Protected Setup button. On your BlackBerry® device, click Start.
• To use a PIN, click Enter PIN into router. On your device, click Start. Your device provides you with a PIN. On the
administration screen for your router or access point, type the PIN.
Connect to a Wi-Fi network manually:
If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.
3. In the SSID field, type the name of the Wi-Fi network.
4. Click Next.
5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.
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6. Click Save and Connect.
Related topics
Options for saved Wi-Fi networks, 294
I cannot connect to a Wi-Fi network, 298
Saved Wi-Fi networks
Change, move, or delete a saved Wi-Fi network:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks.
3. Highlight a saved Wi-Fi® network.
4. Press the key.
• To change options for the saved network, click Edit. Change the options. Click Save.
• To move the saved network and change the order that your BlackBerry® device tries to connect to your saved
networks, click Move. Click a new location.
• To delete the saved network, click Delete.
Related topics
Options for saved Wi-Fi networks, 294
Prevent your device from connecting to a saved Wi-Fi network:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks.
3. Highlight a saved Wi-Fi® network.
4. Press the key > Disable.
Turn on the prompt that appears for hotspots:
By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you
turn off these prompts, you can turn them on again.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi Network.
3. Press the key > Options.
4. Select the Prompt me when a saved hotspot is found nearby check box.
5. Press the key > Save.
Options for saved Wi-Fi networks:
Common options
Option Description
Name Type a display name for the Wi-Fi® network.
SSID Type the Wi-Fi network name.
Security Type Set the security type that the Wi-Fi network supports.
Band type Set the Wi-Fi network type. If you do not know the network type, do not change this field.
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Option Description
SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID.
Automatically obtain
IP address and DNS
Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and
a gateway address from the Wi-Fi network.
Allow inter-access
point handover
Set whether your device remains connected to the Wi-Fi network when you move between wireless
access points.
VPN profile If necessary, set a VPN profile to use with the saved Wi-Fi network.
IP Address Type the IP address for your device.
Subnet mask Type the subnet mask for the wireless access point that your device should connect to.
Primary DNS Type the primary DNS that your device should connect to.
Secondary DNS Type the secondary DNS that your device should connect to.
Default gateway
address
Type the default gateway IP address that your device should connect to.
Domain suffix Type the domain that your device uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
Option Description
Select WEP key Set the type of WEP key for the Wi-Fi network.
WEP key Type the WEP key for the Wi-Fi network in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
Option Description
Passphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
Option Description
Enterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network.
Username If necessary, type the user name that you use to connect to the Wi-Fi network.
Password If necessary, type the password that you use to connect to the Wi-Fi network.
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Option Description
CA certificate Set the root certificate that your device should use to verify that it is connecting to the correct Wi-Fi
network.
Client certificate Set the authentication certificate that your device should use to connect to the Wi-Fi network.
Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication
method.
Token Set whether you use a hardware token to connect to the Wi-Fi network.
Server subject If necessary, type the server subject name that your device should use to verify that it is connecting
to the correct Wi-Fi network.
Server SAN If necessary, type the server SAN that your device should use to verify that it is connecting to the
correct Wi-Fi network.
Install a root certificate on your device
You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You
can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop
Software to synchronize the root certificate between your device and your computer. For more information, see the Help for
the BlackBerry Desktop Software, or contact your administrator.
UMA connection settings
Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless
service provider.
About using UMA with a Wi-Fi network:
If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to
make calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network.
Your BlackBerry® device automatically switches between using your mobile network and Wi-Fi networks, depending on what is
available in the area where you are using your device. For more information about UMA, contact your wireless service
provider.
Change your UMA connection preferences:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Change the Connection Preference field.
4. Press the key > Save.
Related topics
I cannot connect to a Wi-Fi network, 298
I cannot connect to a WLAN, 323
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Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report:
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the key > Troubleshoot > Wi-Fi Diagnostics.
4. Press the key > Email Report or PIN Report.
Set options for Wi-Fi diagnostic reports:
When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic
report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit
a report, do not set a default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the key > Troubleshoot > Wi-Fi Diagnostics.
4. Press the key > Options.
• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.
• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
5. Press the key > Save.
Connection permissions for third-party applications
Permission Description
USB Set whether third-party applications can use physical connections, such as a USB cable or
RS-232 cable, that you have set up for your BlackBerry® device.
Bluetooth Set whether third-party applications can use Bluetooth® connections.
Phone Set whether third-party applications can make calls or access call logs.
Location Data Set whether third-party applications can use your GPS location information.
Server Network Set whether third-party applications can access the Internet or your organization's intranet
using your organization's network.
Internet Set whether third-party applications can access the Internet through your wireless service
provider (for example, using a direct Internet connection or WAP gateway).
Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.
About using Wi-Fi with VPN and software tokens
If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might
be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device,
you might also need a software token to connect to your organization's network using a Wi-Fi network.
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Troubleshooting: Wi-Fi technology
I cannot connect to a Wi-Fi network
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Try the following actions:
• Verify that you have turned on the connection to the Wi-Fi network.
• Verify that you are in a Wi-Fi coverage area.
• Verify that the time on your device is synchronized with the network time.
• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name,
try connecting to the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for
available Wi-Fi networks.
• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network
Only.
• If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain
wireless access points. For more information, contact your administrator.
• If you are using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and
that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time,
and that not more than one access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed
the root certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your
device.
Related topics
Turn on or turn off a network connection, 283
Bluetooth technology
Getting started: Bluetooth technology
About Bluetooth
Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on
both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done
only once.
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After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry
device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of
the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth
enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device,
Bluetooth status indicators appear at the top of the Home screen.
Turn on Bluetooth technology
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information
about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled
device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections > Add New Device > Search.
3. Click a Bluetooth enabled device.
4. If necessary, do one of the following:
• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device,
type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that
came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both
devices.
Related topics
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Connect to a paired Bluetooth enabled device
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth
enabled device.
Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is
turned on and the devices are within range.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a Bluetooth enabled device.
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4. Press the key > Connect.
5. If necessary, verify that the same number appears in the dialog box for both paired devices.
To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.
Related topics
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
How to: Bluetooth technology
About Bluetooth
Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on
both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done
only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry
device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of
the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth
enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device,
Bluetooth status indicators appear at the top of the Home screen.
Turn on Bluetooth technology
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information
about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled
device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections > Add New Device > Search.
3. Click a Bluetooth enabled device.
4. If necessary, do one of the following:
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• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device,
type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that
came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both
devices.
Related topics
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Connect to a paired Bluetooth enabled device
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth
enabled device.
Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is
turned on and the devices are within range.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a Bluetooth enabled device.
4. Press the key > Connect.
5. If necessary, verify that the same number appears in the dialog box for both paired devices.
To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.
Related topics
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Switch to a paired Bluetooth enabled device during a call
To perform this task, you must turn on Bluetooth® technology.
During a call, press the key > Activate <Bluetooth device>.
Related topics
Turn on Bluetooth technology, 299
Turn on Bluetooth technology, 299
Share contacts with a paired Bluetooth enabled car kit
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a Bluetooth® enabled car kit.
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4. Press the key > Transfer Contacts.
Related topics
I cannot share contacts with a paired Bluetooth enabled device, 306
I cannot share contacts with a paired Bluetooth enabled device, 306
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the dialog box that appears on your device, click Yes.
2. In the drop-down list, click a location to save the file in.
3. Click Save.
Related topics
Turn on Bluetooth technology, 299
Turn on Bluetooth technology, 299
Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, and
YouTube® for BlackBerry devices. You can send only media files that you have added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.
• To send a picture or video, click Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Rename a paired Bluetooth enabled device
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a paired Bluetooth® enabled device.
4. Press the key > Device Properties.
5. In the Device Name field, change the name for the Bluetooth enabled device.
6. Press the key > Save.
Delete a paired Bluetooth enabled device
To perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
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2. Click Bluetooth Connections.
3. Highlight a paired Bluetooth® enabled device.
4. Press the key > Delete Device.
Make your BlackBerry device discoverable
If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Set the Discoverable field to 2 Minutes.
After two minutes, the Discoverable field switches to No automatically.
Bluetooth technology options
Bluetooth profiles:
Depending on your BlackBerry® device model and wireless network, some profiles might not be supported.
Option Description
Audio Source (A2DP) This profile allows you to output audio from your BlackBerry device to Bluetooth® enabled devices that
support stereo audio such as stereo headsets, speakers, and car kits.
A/V Remote Control
(AVRCP)
This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as
adjusting the volume or playing the next or previous media file on your BlackBerry device.
Data Transfer This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support
the transfer of data such as media files.
Desktop
Connectivity
This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is
running BlackBerry® Desktop Software so that you can synchronize your organizer data.
Dial-Up Networking
(DUN)
This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth
enabled computer that is running BlackBerry Desktop Software.
Handsfree (HFP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits
that support the Handsfree profile.
Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support
the Headset profile.
Message Access
Profile (MAP)
This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of
new messages. This profile can also help you read, delete, browse, compose, and send messages.
Serial Port Profile This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support
desktop connectivity, wireless bypass, and data transfer.
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Option Description
SIM Access If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to
control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit.
When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS
messaging) are not available on your device, and phone services are accessible only through the car
kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated
by the car kit, on your BlackBerry device.
Wireless Bypass This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is
running the BlackBerry Desktop Software so that you can send and receive email messages and
synchronize your organizer data without using a connection to the wireless network. To use this service,
your email account must use a BlackBerry® Enterprise Server.
Turn off a Bluetooth profile:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. In the Services section, clear the check box beside one or more Bluetooth® profiles.
5. Press the key > Save.
Related topics
Bluetooth profiles, 303
Bluetooth profiles, 303
Prevent your device from making contacts available to other Bluetooth enabled devices:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. Change the Contacts Transfer field.
5. Press the key > Save.
To allow your device to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer field
to All.
Restrict outgoing calls:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. Set the Allow outgoing calls field to Never or If Unlocked.
5. Press the key > Save.
Change the pairing name for your BlackBerry device:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
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4. In the Device Name field, type a name for your BlackBerry® device.
5. Press the key > Save.
Turn off Bluetooth connection notification:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. Clear the LED Connection Indicator check box.
5. Press the key > Save.
To turn on Bluetooth® connection notification again, select the LED Connection Indicator check box.
Turn off the prompt that appears when connecting or pairing:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a paired Bluetooth® enabled device.
4. Press the key > Device Properties.
5. Set the Trusted field to Yes.
6. Press the key > Save.
To turn on the prompt again, set the Trusted field to Prompt.
Set the message types that your Bluetooth enabled car kit notifies you of :
To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP).
For more information about using Bluetooth technology with your car, see the documentation that came with your car.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > MAP Options.
4. Select the check box beside one or more message types.
Encrypt data that you send or receive using Bluetooth technology:
To perform this task, the paired Bluetooth® enabled device must support data encryption.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. Select the Encryption check box.
5. Press the key > Save.
Turn off automatic reconnection to Bluetooth enabled devices:
By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device
that you used.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
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4. Clear the Connect on Power Up check box.
5. Press the key > Save.
Troubleshooting: Bluetooth technology
I cannot type a passkey on a Bluetooth enabled device
If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.
On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
My list of paired Bluetooth devices does not appear
Try the following actions:
• Verify that Bluetooth® technology is turned on.
• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
Related topics
How to: Bluetooth technology, 300
How to: Bluetooth technology, 300
I cannot pair with a Bluetooth enabled device
Try the following actions:
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the
Bluetooth enabled device.
• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather
than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the
screen, or click the Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen.
Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On
the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
Bluetooth Connections. Highlight a Bluetooth enabled device. Press the key > Device Properties. Clear the
Encryption check box. Press the key > Save.
I cannot share contacts with a paired Bluetooth enabled device
Try the following:
• Verify that Bluetooth® technology is turned on.
• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.
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• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the
Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth
enabled device.
Related topics
How to: Bluetooth technology, 300
How to: Bluetooth technology, 300
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Manage Connections
Mobile network
Getting started: Mobile network
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections,
only the ability of your device model to connect to those networks.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after
your device model.
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product
Information booklet for your device.
Wireless coverage indicators
Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your device as it attempts to connect to a weak signal.
1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE,
or NTWK
You are connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you do not see one of the indicators, you might
be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
You are in an area of no wireless coverage.
The connection to the mobile network is turned off.
You are connected to a WLAN and you can access BlackBerry services such as email
messaging and Internet browsing over the WLAN connection.
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Indicator Description
Your WLAN connection is turned on, but you are not connected to a WLAN, or you
are connected to a WLAN, but you cannot access BlackBerry services such as email
messaging and Internet browsing over the WLAN connection.
Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to a Wi-Fi network, 298
I cannot connect to a WLAN, 323
I cannot connect to the mobile network, 314
How to: Mobile network
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections,
only the ability of your device model to connect to those networks.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after
your device model.
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product
Information booklet for your device.
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Wireless coverage indicators
Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your device as it attempts to connect to a weak signal.
1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE,
or NTWK
You are connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you do not see one of the indicators, you might
be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
You are in an area of no wireless coverage.
The connection to the mobile network is turned off.
You are connected to a WLAN and you can access BlackBerry services such as email
messaging and Internet browsing over the WLAN connection.
Your WLAN connection is turned on, but you are not connected to a WLAN, or you
are connected to a WLAN, but you cannot access BlackBerry services such as email
messaging and Internet browsing over the WLAN connection.
Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to a Wi-Fi network, 298
User Guide Manage Connections
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I cannot connect to a WLAN, 323
I cannot connect to the mobile network, 314
Check the status of network connections and services
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Services Status.
Roaming
About roaming and international roaming:
In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside
your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a
wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services
before you can roam.
If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a
SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when
you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually:
To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a
GSM® or UMTS® network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Change the Network Selection Mode field to Manual.
4. Click a wireless network.
5. Press the key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to the mobile network, 314
Turn on or turn off data service or set roaming options:
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are
available. You can also set your device to turn off data services when roaming. For more information, contact your wireless
service provider.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Do one of the following:
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• To turn on or turn off data service, change the Data Services field.
• To turn on or turn off data service when roaming, change the While Roaming field.
• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field
to Prompt.
4. Press the key > Close.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to the mobile network, 314
Preferred wireless network list
About the preferred wireless network list:
Your wireless service provider might have agreements with other wireless service providers that permit you to use their
services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry®
device uses these other wireless networks.
Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred
wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on
the list is available, your device is designed to connect to another available wireless network automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service
provider.
Add a wireless network to the preferred wireless network list:
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Press the key > My Preferred Network List.
4. Press the key > Add Network.
• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select
Network.
• To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless
network. Click Select Network.
• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5. Press the key > Close.
Delete a wireless network from the preferred wireless network list:
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Press the key > My Preferred Network List.
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4. Highlight a wireless network.
5. Press the key > Delete.
6. Press the key > Close.
Change the order of preferred networks :
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks
based on the order that they appear in the preferred network list.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Press the key > My Preferred Network List.
4. Highlight a wireless network.
5. Press the key > Move.
6. Click the new location.
7. Press the key > Close.
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
1. On the Home screen, click the Manage Connections icon.
2. Click Mobile Network Options.
3. Change the Network Mode field.
4. Press the Escape key.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to the mobile network, 314
Turn on flashing LED notification for wireless coverage
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Select the LED Coverage Indicator check box.
4. Press the key > Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.
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Troubleshooting: Mobile network
I cannot connect to the mobile network
Try the following actions:
• If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
• If your device normally connects to a CDMA network and your device supports international roaming, verify that your
device is in global roaming mode and that your SIM card is inserted in your device correctly.
• Verify that you have turned on the connection to the wireless network.
• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually,
your device remains connected to that wireless network until you select your wireless service provider's network again.
• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that
supports the connection speed.
• If you have a WLAN enabled device and your wireless service provider supports UMA, verify that your connection
preference is not set to WLAN Only.
Related topics
Turn on or turn off a network connection, 283
Switch wireless networks manually, 285
Turn on or turn off data service or set roaming options, 15
Change the connection speed for the wireless network, 287
Error messages
WLAN technology
Depending on your BlackBerry® device model, the WLAN feature might not be supported.
Getting started: WLAN
About connecting to a WLAN
With WLAN technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access
point at your home, work, or in a hotspot area. Your device uses the WLAN instead of the mobile network to visit web pages,
send and receive email messages, and so on. When you connect to the Internet with a WLAN, you might avoid data charges
that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free
to use, while others require payment. Your wireless service provider might provide an application for your device that allows
you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online
and log in manually.
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When you connect to a WLAN, your device saves the connection information so that the next time that you are within range of
that WLAN, your device connects to it automatically.
Connect to a WLAN
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up WLAN Network.
3. If you want to connect to a public hotspot or to a WLAN that does not require authentication, select the Show Open
networks only check box.
4. Click the WLAN that you want to connect to.
5. If the WLAN requires authentication, type a password for the WLAN.
The name of the WLAN appears at the top of the Home screen.
Related topics
I cannot connect to a WLAN, 323
Connect to a WLAN manually
If you know the name of the WLAN that you want to connect to, you can manually connect to the WLAN.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up WLAN Network > Other Ways to Connect > Manually Connect to Network.
3. In the SSID field, type the name of the WLAN.
4. Click Next.
5. In the Security Type field, click the WLAN security type and specify any requested information.
6. Click Save and Connect.
Related topics
Options for saved WLANs, 320
I cannot connect to a WLAN, 323
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections,
only the ability of your device model to connect to those networks.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after
your device model.
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product
Information booklet for your device.
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Wireless coverage indicators
Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your device as it attempts to connect to a weak signal.
1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE,
or NTWK
You are connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you do not see one of the indicators, you might
be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
You are in an area of no wireless coverage.
The connection to the mobile network is turned off.
You are connected to a WLAN and you can access BlackBerry services such as email
messaging and Internet browsing over the WLAN connection.
Your WLAN connection is turned on, but you are not connected to a WLAN, or you
are connected to a WLAN, but you cannot access BlackBerry services such as email
messaging and Internet browsing over the WLAN connection.
Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to a Wi-Fi network, 298
User Guide Manage Connections
316
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I cannot connect to a WLAN, 323
I cannot connect to the mobile network, 314
Check the status of network connections and services
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Services Status.
How to: WLAN
Check what wireless networks your device connects to
You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/
devices to see feature specifications for your device model. The types of networks listed do not reflect network connections,
only the ability of your device model to connect to those networks.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after
your device model.
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product
Information booklet for your device.
Wireless coverage indicators
Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using
your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your device as it attempts to connect to a weak signal.
1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE,
or NTWK
You are connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you do not see one of the indicators, you might
be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
You are in an area of no wireless coverage.
The connection to the mobile network is turned off.
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Indicator Description
You are connected to a WLAN and you can access BlackBerry services such as email
messaging and Internet browsing over the WLAN connection.
Your WLAN connection is turned on, but you are not connected to a WLAN, or you
are connected to a WLAN, but you cannot access BlackBerry services such as email
messaging and Internet browsing over the WLAN connection.
Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Related topics
I cannot connect to the mobile network, 288
I cannot connect to a Wi-Fi network, 298
I cannot connect to a WLAN, 323
I cannot connect to the mobile network, 314
Check the status of network connections and services
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Services Status.
Connect to a WLAN
About connecting to a WLAN:
With WLAN technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access
point at your home, work, or in a hotspot area. Your device uses the WLAN instead of the mobile network to visit web pages,
send and receive email messages, and so on. When you connect to the Internet with a WLAN, you might avoid data charges
that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free
to use, while others require payment. Your wireless service provider might provide an application for your device that allows
you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online
and log in manually.
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When you connect to a WLAN, your device saves the connection information so that the next time that you are within range of
that WLAN, your device connects to it automatically.
Connect to a WLAN:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up WLAN Network.
3. If you want to connect to a public hotspot or to a WLAN that does not require authentication, select the Show Open
networks only check box.
4. Click the WLAN that you want to connect to.
5. If the WLAN requires authentication, type a password for the WLAN.
The name of the WLAN appears at the top of the Home screen.
Related topics
I cannot connect to a WLAN, 323
Connect to a WLAN manually:
If you know the name of the WLAN that you want to connect to, you can manually connect to the WLAN.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up WLAN Network > Other Ways to Connect > Manually Connect to Network.
3. In the SSID field, type the name of the WLAN.
4. Click Next.
5. In the Security Type field, click the WLAN security type and specify any requested information.
6. Click Save and Connect.
Related topics
Options for saved WLANs, 320
I cannot connect to a WLAN, 323
Saved WLANs
Change, move, or delete a saved WLAN:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up WLAN Network > Saved WLAN Networks.
3. Highlight a saved WLAN.
4. Press the key.
• To change options for the saved network, click Edit. Change the options. Click Save.
• To move the saved network and change the order that your BlackBerry® device tries to connect to your saved
networks, click Move. Click a new location.
• To delete the saved network, click Delete.
Related topics
Options for saved WLANs, 320
Prevent your device from connecting to a saved WLAN:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up WLAN Network > Saved WLAN Networks.
3. Highlight a saved WLAN.
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4. Press the key > Disable.
Turn on the prompt that appears for hotspots:
By default, your BlackBerry® prompts you if you are within range of a saved WLAN that appears to be a hotspot. If you turn off
these prompts, you can turn them on again.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up WLAN Network.
3. Press the key > Options.
4. Select the Prompt me when a saved hotspot is found nearby check box.
5. Press the key > Save.
Options for saved WLANs:
Common options
Option Description
Name Type a display name for the WLAN.
SSID Type the WLAN name.
Security Type Set the security type that the WLAN supports.
Band type Set the WLAN type. If you do not know the WLAN type, do not change this field.
SSID broadcasted Set whether the WLAN broadcasts its SSID.
Automatically obtain
IP address and DNS
Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and
a gateway address from the WLAN.
Allow inter-access
point handover
Set whether your device remains connected to the WLAN when you move between wireless access
points.
VPN profile If necessary, set a VPN profile to use with the saved WLAN.
IP Address Type the IP address for your device.
Subnet mask Type the subnet mask for the wireless access point that your device should connect to.
Primary DNS Type the primary DNS that your device should connect to.
Secondary DNS Type the secondary DNS that your device should connect to.
Default gateway
address
Type the default gateway IP address that your device should connect to.
Domain suffix Type the domain that your device uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
Option Description
Select WEP key Set the type of WEP key for the WLAN.
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Option Description
WEP key Type the WEP key for the WLAN in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
Option Description
Passphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the WLAN.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
Option Description
Enterprise Sub-Type If necessary, set the enterprise security method for the WLAN.
Username If necessary, type the user name that you use to connect to the WLAN.
Password If necessary, type the password that you use to connect to the WLAN.
CA certificate Set the root certificate that your device should use to verify that it is connecting to the correct WLAN.
Client certificate Set the authentication certificate that your device should use to connect to the WLAN.
Inner link security If necessary, set the security protocol that the WLAN supports for its inner authentication method.
Token Set whether you use a hardware token to connect to the WLAN.
Server subject If necessary, type the server subject name that your device should use to verify that it is connecting
to the correct WLAN.
Server SAN If necessary, type the server SAN that your device should use to verify that it is connecting to the
correct WLAN.
Install a root certificate on your device
You might not be able to connect to some WLANs until you install a root certificate on your BlackBerry® device. You can install
the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to
synchronize the root certificate between your device and your computer. For more information, see the Help for the
BlackBerry Desktop Software, or contact your administrator.
UMA connection settings
Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless
service provider.
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About connecting to a WLAN for UMA:
Depending on your wireless service provider, you might be able to make calls, send and receive email, PIN, SMS text, and MMS
messages, and visit web pages using UMA. Your device must be connected to a WLAN to use UMA. For more information,
contact your wireless service provider.
You can connect to a WLAN without saving the connection information, or you can save the connection information in a WLAN
profile.
Change your UMA connection preferences:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Change the Connection Preference field.
4. Press the key > Save.
Related topics
I cannot connect to a Wi-Fi network, 298
I cannot connect to a WLAN, 323
WLAN diagnostic reports
Submit a diagnostic report:
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > WLAN Network.
3. Press the key > Troubleshoot > WLAN Diagnostics.
4. Press the key > Email Report or PIN Report.
Set options for WLAN diagnostic reports:
If you set a default recipient, each time that you submit a WLAN diagnostic report, your BlackBerry® device sends the report to
that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > WLAN Network.
3. Press the key > Troubleshoot > WLAN Diagnostics.
4. Press the key > Options.
• To include advanced data in WLAN diagnostic reports, change the Display Mode field to Advanced.
• To set a default recipient for WLAN diagnostic reports, type the contact information.
5. Press the key > Save.
Connection permissions for third-party applications
Permission Description
USB Set whether third-party applications can use physical connections, such as a USB cable or
RS-232 cable, that you have set up for your BlackBerry® device.
Bluetooth Set whether third-party applications can use Bluetooth® connections.
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Permission Description
Phone Set whether third-party applications can make calls or access call logs.
Location Data Set whether third-party applications can use your GPS location information.
Server Network Set whether third-party applications can access the Internet or your organization's intranet
using your organization's network.
Internet Set whether third-party applications can access the Internet through your wireless service
provider (for example, using a direct Internet connection or WAP gateway).
WLAN (if supported) Set whether third-party applications can use WLAN connections.
About using WLAN with VPN and software tokens
If you have a WLAN enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might
be able to log in to the VPN and access your organization's network using a WLAN. If you have a WLAN enabled device, you
might also need a software token to connect to your organization's network using a WLAN.
Troubleshooting: WLAN
I cannot connect to a WLAN
Depending on your BlackBerry® device model, the WLAN feature might not be supported.
Try the following actions:
• Verify that you have turned on the connection to the WLAN.
• Verify that you are in a WLAN coverage area.
• Verify that the time on your device is synchronized with the network time.
• If the WLAN does not appear in the Set Up WLAN application, it might be hidden. If you know the WLAN name, try
connecting to the WLAN manually.
• In the Set Up WLAN application, verify that the options for the WLAN are correct.
• If you switched WLANs manually, switch to another WLAN or set your BlackBerry device to scan for available WLANs.
• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network
Only.
• If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain
wireless access points. For more information, contact your administrator.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a WLAN, verify that you have installed the root
certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a WLAN, verify that you have added your authentication certificate to your device.
Related topics
Turn on or turn off a network connection, 283
UMA connection settings, 321
User Guide Manage Connections
323
Bluetooth technology
Getting started: Bluetooth technology
About Bluetooth
Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on
both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done
only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry
device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of
the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth
enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device,
Bluetooth status indicators appear at the top of the Home screen.
Turn on Bluetooth technology
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information
about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled
device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections > Add New Device > Search.
3. Click a Bluetooth enabled device.
4. If necessary, do one of the following:
• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device,
type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that
came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both
devices.
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Related topics
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Connect to a paired Bluetooth enabled device
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth
enabled device.
Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is
turned on and the devices are within range.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a Bluetooth enabled device.
4. Press the key > Connect.
5. If necessary, verify that the same number appears in the dialog box for both paired devices.
To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.
Related topics
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
How to: Bluetooth technology
About Bluetooth
Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on
both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done
only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry
device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of
the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth
enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device,
Bluetooth status indicators appear at the top of the Home screen.
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Turn on Bluetooth technology
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information
about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled
device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections > Add New Device > Search.
3. Click a Bluetooth enabled device.
4. If necessary, do one of the following:
• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device,
type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that
came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both
devices.
Related topics
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Connect to a paired Bluetooth enabled device
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth
enabled device.
Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is
turned on and the devices are within range.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a Bluetooth enabled device.
4. Press the key > Connect.
5. If necessary, verify that the same number appears in the dialog box for both paired devices.
To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.
Related topics
Turn on Bluetooth technology, 299
User Guide Manage Connections
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I cannot pair with a Bluetooth enabled device, 29
Turn on Bluetooth technology, 299
I cannot pair with a Bluetooth enabled device, 29
Switch to a paired Bluetooth enabled device during a call
To perform this task, you must turn on Bluetooth® technology.
During a call, press the key > Activate <Bluetooth device>.
Related topics
Turn on Bluetooth technology, 299
Turn on Bluetooth technology, 299
Share contacts with a paired Bluetooth enabled car kit
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a Bluetooth® enabled car kit.
4. Press the key > Transfer Contacts.
Related topics
I cannot share contacts with a paired Bluetooth enabled device, 306
I cannot share contacts with a paired Bluetooth enabled device, 306
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the dialog box that appears on your device, click Yes.
2. In the drop-down list, click a location to save the file in.
3. Click Save.
Related topics
Turn on Bluetooth technology, 299
Turn on Bluetooth technology, 299
Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, and
YouTube® for BlackBerry devices. You can send only media files that you have added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the key.
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• To send a picture or video, click Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Rename a paired Bluetooth enabled device
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a paired Bluetooth® enabled device.
4. Press the key > Device Properties.
5. In the Device Name field, change the name for the Bluetooth enabled device.
6. Press the key > Save.
Delete a paired Bluetooth enabled device
To perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a paired Bluetooth® enabled device.
4. Press the key > Delete Device.
Make your BlackBerry device discoverable
If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Set the Discoverable field to 2 Minutes.
After two minutes, the Discoverable field switches to No automatically.
Bluetooth technology options
Bluetooth profiles:
Depending on your BlackBerry® device model and wireless network, some profiles might not be supported.
Option Description
Audio Source (A2DP) This profile allows you to output audio from your BlackBerry device to Bluetooth® enabled devices that
support stereo audio such as stereo headsets, speakers, and car kits.
A/V Remote Control
(AVRCP)
This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as
adjusting the volume or playing the next or previous media file on your BlackBerry device.
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Option Description
Data Transfer This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support
the transfer of data such as media files.
Desktop
Connectivity
This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is
running BlackBerry® Desktop Software so that you can synchronize your organizer data.
Dial-Up Networking
(DUN)
This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth
enabled computer that is running BlackBerry Desktop Software.
Handsfree (HFP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits
that support the Handsfree profile.
Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support
the Headset profile.
Message Access
Profile (MAP)
This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of
new messages. This profile can also help you read, delete, browse, compose, and send messages.
Serial Port Profile This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support
desktop connectivity, wireless bypass, and data transfer.
SIM Access If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to
control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit.
When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS
messaging) are not available on your device, and phone services are accessible only through the car
kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated
by the car kit, on your BlackBerry device.
Wireless Bypass This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is
running the BlackBerry Desktop Software so that you can send and receive email messages and
synchronize your organizer data without using a connection to the wireless network. To use this service,
your email account must use a BlackBerry® Enterprise Server.
Turn off a Bluetooth profile:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. In the Services section, clear the check box beside one or more Bluetooth® profiles.
5. Press the key > Save.
Related topics
Bluetooth profiles, 303
Bluetooth profiles, 303
Prevent your device from making contacts available to other Bluetooth enabled devices:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
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3. Press the key > Options.
4. Change the Contacts Transfer field.
5. Press the key > Save.
To allow your device to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer field
to All.
Restrict outgoing calls:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. Set the Allow outgoing calls field to Never or If Unlocked.
5. Press the key > Save.
Change the pairing name for your BlackBerry device:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. In the Device Name field, type a name for your BlackBerry® device.
5. Press the key > Save.
Turn off Bluetooth connection notification:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. Clear the LED Connection Indicator check box.
5. Press the key > Save.
To turn on Bluetooth® connection notification again, select the LED Connection Indicator check box.
Turn off the prompt that appears when connecting or pairing:
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a paired Bluetooth® enabled device.
4. Press the key > Device Properties.
5. Set the Trusted field to Yes.
6. Press the key > Save.
To turn on the prompt again, set the Trusted field to Prompt.
Set the message types that your Bluetooth enabled car kit notifies you of :
To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP).
For more information about using Bluetooth technology with your car, see the documentation that came with your car.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
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3. Press the key > MAP Options.
4. Select the check box beside one or more message types.
Encrypt data that you send or receive using Bluetooth technology:
To perform this task, the paired Bluetooth® enabled device must support data encryption.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. Select the Encryption check box.
5. Press the key > Save.
Turn off automatic reconnection to Bluetooth enabled devices:
By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device
that you used.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Press the key > Options.
4. Clear the Connect on Power Up check box.
5. Press the key > Save.
Troubleshooting: Bluetooth technology
I cannot type a passkey on a Bluetooth enabled device
If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.
On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
My list of paired Bluetooth devices does not appear
Try the following actions:
• Verify that Bluetooth® technology is turned on.
• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
Related topics
How to: Bluetooth technology, 300
How to: Bluetooth technology, 300
I cannot pair with a Bluetooth enabled device
Try the following actions:
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the
Bluetooth enabled device.
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• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather
than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the
screen, or click the Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen.
Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On
the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
Bluetooth Connections. Highlight a Bluetooth enabled device. Press the key > Device Properties. Clear the
Encryption check box. Press the key > Save.
I cannot share contacts with a paired Bluetooth enabled device
Try the following:
• Verify that Bluetooth® technology is turned on.
• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the
Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth
enabled device.
Related topics
How to: Bluetooth technology, 300
How to: Bluetooth technology, 300
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Power and battery
Getting started: Power and battery
About the battery
You should only use the battery that Research In Motion specifies for use with your particular BlackBerry® device model. If you
use any other battery, you might invalidate any warranty provided with your device and you might create a risk of fire or
explosion.
For more information, see the Safety and Product Information booklet for your device.
How to: Power and battery
Turn off your device
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.
• If you have set your device to turn on and turn off automatically at specific times, on the Home screen or in a folder, click
the Power Off icon. If you want your device to stay turned off until you turn it on again, click Full Power Off. If you want
your device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.
Set your device to turn on and turn off automatically
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Auto On/Off.
3. In the Weekday section, select the Enabled check box.
4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays.
5. In the Weekend section, select the Enabled check box.
6. Specify the times when your device should turn on and turn off on weekends.
7. Press the key > Save.
Reset the device
Search title:
Remove and reinsert the battery.
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Check the battery power level
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Device and Status Information.
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Set your BlackBerry® device to turn on and turn off
automatically.
You can set your device to turn off while you aren't using it for
an extended period, like when you sleep. Data you receive
when the device is turned off automatically updates when the
device turns on.
On the Home screen or in a folder, click the Options icon. Click
Device > Auto On/Off.
Set backlighting to remain on for a shorter period of time, and
lower its brightness
On the Home screen or in a folder, click the Options icon. Click
Display > Screen Display.
Turn off network connections you aren't using On the Home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Click a
network connection to clear the check box.
Close apps when you are finished with them.
When you switch from one app to another, some apps, such
as the Browser app or the Music app, run in the background,
which uses battery power.
In an app, press the key > Close.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone
On the Home screen, click the Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
Delete the original text from a reply message When you are replying to a message, press the key >
Delete Original Text.
If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon
at the bottom of the screen until the flash off indicator
appears.
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
Every few months, use a cotton swab or dry cloth to clean the
metal contacts on the battery and the device.
Related topics
Set your device to turn on and turn off automatically, 333
User Guide Power and battery
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Memory and media cards
How to: Memory and media cards
About media cards
Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend
the storage space that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more
information about inserting a media card into your BlackBerry device, see the printed documentation that came with your
device.
Supported media cards
Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device.
3. Click Storage.
4. Clear the Media Card Support check box.
5. Press the key > Save.
Repair files stored on your media card or on your device
CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your
media card or on your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Press the key > Repair.
4. Complete the instructions on the screen.
If your media card is still not repaired after you run the repair feature, you might want to try formatting it.
Related topics
My device doesn't recognize my media card, 190
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View the amount of available storage space on your device
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Storage.
About compression
Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When
compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and
memos. You should keep compression turned on.
If both compression and encryption are turned on, your device compresses device data before encrypting it.
About file encryption
File encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be inserted
in your device. You can encrypt the files on your device and on your media card using an encryption key that your device
generates, your device password, or both.
If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card
when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on
your media card in any device that you insert your media card into, as long as you know the password for the device.
Turn on encryption
To encrypt data on your BlackBerry® device, you must have set a password for your device.
Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on
your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Encryption.
3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.
4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check
box and do one of the following:
• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.
• To encrypt files using your device password, change the Mode field to Device Password.
• To encrypt files using an encryption key and your device password, change the Mode field to Device Password &
Device Key.
5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.
6. Press the key > Save.
To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in
the Media Card section, clear the Encrypt check box.
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Back up device data to your media card
To perform this task you must have a media card inserted in your BlackBerry® device, and mass storage mode must be turned
off.
If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might
not be able to perform this task. For more information, contact your administrator.
CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your device data.
1. On the Home screen, click the Setup icon.
2. In the Setup section, click Device Switch > Using a Media Card > Save Data.
• To back up device data including email, select the Save emails option.
• To back up device data excluding email, select the Don't save emails option.
3. Click Continue.
4. To set a password for your data, in the Password field, enter a password.
5. In the Confirm field, re-enter the password.
6. Click Save.
Restore device data from your media card
To perform this task, mass storage mode must be turned off.
If you have backed up your BlackBerry® device data to your media card, you should be able to restore the data to your device.
1. On the Home screen, click the Setup icon.
2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.
3. In the Password field, enter the password you set when you backed up your device data.
4. Click Enter.
Tips: Memory and media cards
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device
processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email
messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under Related information at the bottom.
Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click
Device > Storage.
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Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and
highlight a file. Press the key > Delete.
Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
Reduce the amount of time that your device stores email
messages and calendar entries
On the Home screen, click the Messages icon or Calendar icon.
Press the key > Options.
Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the
key > Options > Email Preferences.
Receive only the first section of long email messages, and
choose whether to download more
On the Home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Only microSD media cards are supported.
Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the
key > Options.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Move, rename, or delete a file, 124
Set how long your device stores messages, 82
Change how long your device stores calendar entries, 217
Stop storing messages sent from your computer on your device, 82
Stop storing messages sent from your device on your computer, 82
Receive only the first section of long email messages, 76
Change the size of pictures that you take, 161
View the amount of available storage space on your device, 337
The application memory on my device is low, 339
Troubleshooting: Memory and media cards
The application memory on my device is low
When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists
applications and languages that you don't use frequently. You can delete applications and languages in this list.
Consider the following guidelines:
• Verify that you have deleted old email messages and MMS messages, especially messages with attachments.
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• Verify that you have deleted contacts that are already in your organization's address book.
• Verify that you have deleted media files from the device memory.
• If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the
previous version of the BlackBerry Device Software.
• Verify that you have cleared the browser cache.
Related topics
Tips: Freeing and conserving storage space, 19
View the amount of available storage space on your device, 337
User Guide Memory and media cards
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Search
How to: Search
Search for an item
You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® device. You can
also choose to expand your search to the Internet.
1. On the Home screen, in the upper-right corner, click the search icon.
2. Type your search terms.
To stop a search, press the key twice.
Related topics
Change what happens when you type on the Home screen, 10
Search for an item using voice enabled search
Voice enabled search might not be available in all languages. To complete this task, your BlackBerry® device must be connected
to the wireless network.
1. On the Home screen, in the upper-right corner, click the search icon.
2. Click the microphone icon.
3. Say your search terms.
To stop a search, press the key twice.
Set the types of items that are included in searches
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Search.
3. Specify the types of items that you want to include in searches.
4. Press the key > Save.
Change the language for voice enabled search
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
3. Change the Voice Enabled Language field.
4. Press the key > Save.
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Search for messages
You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email
application on your computer or in another associated email account if your email account uses the BlackBerry® Internet
Service or a BlackBerry® Enterprise Server that supports this feature.
On the Home screen, click the Messages icon.
•To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.
•To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.
•To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the
search criteria, press the key > Save. Click Search.
•To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced.
Press the key > Last.
Note: If you search for messages, your device does not search attachments.
To stop a search, press the key.
Message search criteria
Field Description
Search Messages Specify whether you search for messages that are on your
BlackBerry® device or for messages that are in an email
application on your computer.
Name Specify one or more contacts or email addresses that your device
should search for in messages. To widen the search, you can also
specify part of a name.
Appears in Change the type of address field that your device should search
in for the name or email address.
Subject Specify one or more words that your device should search for in
the subject of messages.
Message Specify one or more words that your device should search for in
the body of messages.
Include Encrypted Messages Specify whether your device searches encrypted messages, plain
text messages, and digitally signed messages.
Service If your device is associated with more than one email address,
change the email account that your device should search in for
messages. Not all email accounts support this feature.
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Field Description
Folder Change the folder that your device should search for messages
in.
Show Change the status of messages that your device should search
for.
Type Change the type of messages that your device should search for.
Do more with your message search results
1. In the search results, highlight a message.
2. Press the key.
• To view more available search results, click Get More Results.
• To add the message that you highlighted to your message inbox, click Add.
• To add all the messages from the search results to your message inbox, click Add All.
• To delete the search results, click Delete Search.
• To start a new search, click Search by.
CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or
the email application on your computer.
Search for text in a message, in a file, or on a webpage
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
2. Type the text.
3. Press the Enter key.
To search for the next instance of the text, press the key > Find Next or Find Next on Page.
View, change, or delete a saved search
1. On the Home screen, click the Messages icon.
2. Press the key > Search by > Advanced.
3. Press the key.
• To view a list of saved searches, click Recall.
•To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria.
Press the key > Save.
•To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search.
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Search for a contact in your organization's address book
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Contacts icon.
2. Press the key > Lookup.
3. Type part or all of a contact name.
4. Press the key on the keyboard.
5. Press the key.
• To add a contact to your contact list, click Add to Contacts.
• To add all the contacts, click Add All to Contacts.
• To view information for a contact, click View.
• To delete a contact from the contact lookup results, click Delete.
• To delete the contact lookup results, click Delete Lookup.
• To start a new contact lookup, click Lookup.
Tips: Search
Do more with your message search results
1. In the search results, highlight a message.
2. Press the key.
• To view more available search results, click Get More Results.
• To add the message that you highlighted to your message inbox, click Add.
• To add all the messages from the search results to your message inbox, click Add All.
• To delete the search results, click Delete Search.
• To start a new search, click Search by.
CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or
the email application on your computer.
Search shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for an item on your BlackBerry® device Start typing on the Home screen.
Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a
space.
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Search for text in a message Press S
Search for text in a file or an attachment Press F
Search for text on a web page Press F
Search for text in a presentation Press F
Note: You can change what happens when you type on the Home screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Troubleshooting: Search
I don't get any voice enabled search results
Try one of the following:
• Verify that your BlackBerry® device has a strong connection to the wireless network.
• Verify that the correct language is set for voice enabled search.
Related topics
Check the status of network connections and services, 285
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SIM card
Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card.
Getting started: SIM card
About the SIM card phone book
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to
access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your
BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
You can add AND entries, such as emergency phone numbers, to your SIM card phone book. You can also search for AND
entries or SDN entries. AND entries appear in plain text and SDN entries appear in bold.
How to: SIM card
Add a contact to your SIM card
1. In the contact list, press the key > SIM Phone Book.
2. Press the key > New.
3. Type the contact information.
4. Press the key > Save.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the key > SIM Phone Book.
2. Press the key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already
appears in your contact list, your BlackBerry® device does not copy the SIM card contact.
Copy a contact from your contact list to your SIM card
1. In the contact list, click a contact.
2. Highlight a phone number.
3. Press the key > Copy to SIM Phone Book.
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4. Press the key > Save.
Store SIM card contacts on your wireless service provider's contact backup
server
Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your
wireless service provider's contact backup server. For more information, contact your wireless service provider.
Replace or merge contacts on your wireless service provider's contact
backup server
When you insert a new SIM card in your BlackBerry® device, you can choose to replace or merge that SIM card's phone book
with the contacts that you have backed up on your wireless service provider's contact backup server. In order to so, you will
need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone
book to your wireless service provider's contact backup server.
1. Insert a new SIM card into your device or switch your SIM card.
2. On the Home screen, click the Contacts icon.
3. When prompted to sign up for contact backup service, select Yes.
• To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact
backup server, click Delete.
• To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact
backup server, click Do Not Delete.
4. Click Next.
Change or delete a SIM card contact
1. In the contact list, press the key > SIM Phone Book.
2. Highlight a contact.
•To change a SIM card contact, press the key > Edit. Change the contact information. Press the key > Save.
•To delete a SIM card contact, press the key > Delete.
Store text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported.
If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in
the Messages application.
1. On the Home screen, click the Messages icon.
2. Press the key > Options.
3. Select the Leave Messages On SIM Card checkbox.
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4. Press the key > Save.
To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox,
your text messages are deleted from your SIM card.
Change the display name for a phone number
If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight a phone number.
4. Press the key > Edit SIM Phone Number.
5. Type a display name for the phone number.
6. Press the key on the keyboard.
About SIM card security
You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM
card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another
device, you must type the PIN code.
Protect your SIM card with a PIN code
To get your SIM card PIN code, contact your wireless service provider.
Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Press the key > Enable Security.
4. Type your SIM card PIN code.
5. Press the key on the keyboard.
Change the SIM card PIN code
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Press the key > Change PIN2 Code.
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Security
Getting started: Security
Set a device password
If you forget your BlackBerry® device password, it can't be recovered. You can reset your password without knowing your
current password by deleting all your device data.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Click Set Password.
4. Type a password.
5. Press the key > Save.
To turn off your BlackBerry® device password, clear the Enable check box.
Lock or unlock your device
You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you
have set a BlackBerry® device password, you can also lock your device with a password.
Depending on how you or your administrator set your password options, if you do not use your device for a certain period of
time, your device might lock with a password automatically.
Do one of the following:
• To lock the keyboard and screen, press the key on the top of your device.
• To unlock the keyboard and screen, press the key again.
• To lock your device with a password, on the Home screen or in a folder, click the Password Lock icon.
• To unlock your device, enter your password. Press the key.
About permissions for third-party applications
You can set permissions that control how third-party applications on your BlackBerry® device interact with the other
applications on your device. For example, you can control whether third-party applications can access data or the Internet,
make calls, or use Bluetooth® connections.
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If you have added third-party applications to your device, your device is designed to prevent these applications from sending or
receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to
accept or deny the connection request. For a selected application, you can turn off this prompt for a specific location or
resource.
Set permissions for a third-party application
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your
BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications
on your device, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Application Management.
•To set permissions for a specific third-party application, highlight the application. Press the key > Edit
Permissions.
•To set permissions for all third-party applications, press the key > Edit Default Permissions.
3. Expand Connections, Interactions, or User Data.
4. Change the permission fields.
5. Press the key > Save.
How to: Security
Security basics
About the device password
If you set a BlackBerry® device password, you'll be prompted to enter your password to unlock your device.
If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your device
deletes all your device data for security reasons and you'll be prompted to set a new password. If your device uses a
BlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card
might be deleted as well. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Set a device password
If you forget your BlackBerry® device password, it can't be recovered. You can reset your password without knowing your
current password by deleting all your device data.
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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Click Set Password.
4. Type a password.
5. Press the key > Save.
To turn off your BlackBerry® device password, clear the Enable check box.
Change the device password
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password > Change Password.
Lock or unlock your device
You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you
have set a BlackBerry® device password, you can also lock your device with a password.
Depending on how you or your administrator set your password options, if you do not use your device for a certain period of
time, your device might lock with a password automatically.
Do one of the following:
• To lock the keyboard and screen, press the key on the top of your device.
• To unlock the keyboard and screen, press the key again.
• To lock your device with a password, on the Home screen or in a folder, click the Password Lock icon.
• To unlock your device, enter your password. Press the key.
Lock your device when you insert it in the holster
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Select the Lock Handheld Upon Holstering check box.
4. Press the key > Save.
Change the amount of time before your device locks
Depending on the options that your administrator sets, you might not be able to perform this task. For more information,
contact your administrator.
If you set a BlackBerry® device password, you can choose whether your device locks automatically after a certain period of
time.
1. On the Home screen or in a folder, click the Options icon.
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2. Click Security > Password.
3. Change the Lock After field.
Set a limit for device password attempts
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Change the Number of Password Attempts field.
4. Press the key > Save.
Delete device data, third-party applications, or media card files
Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on
your computer.
CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You
cannot stop the process after you start it. If you reset your device, the process restarts after the device restarts.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Security Wipe.
• To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts,
Etc check box.
• To delete all third-party applications that you have added, select the User Installed Applications check box.
• To delete all files from your media card, select the Media Card check box.
3. Type blackberry.
4. Click Wipe Data.
If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to
prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the
account from your device.
About BlackBerry Balance technology
If your BlackBerry® device uses a BlackBerry® Enterprise Server that supports BlackBerry® Balance™ technology, your device
can distinguish between work data and personal data. Your work data is treated differently than your personal data. For
example, depending on the IT policies your administrator sets, your organization might prevent you from pasting work data
into a personal email.
Your administrator can delete only your work data from your device, and leave your personal data and applications intact.
Some of your personal data might be deleted from your device if it overlaps with your work data (for example, a personal
contact who works in your organization).
For more information, contact your administrator.
Work data and personal data
If your BlackBerry® device uses a BlackBerry® Enterprise Server that supports BlackBerry® Balance™ technology, the following
data is considered to be for work use:
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• Email, appointments, and attachments that you send or receive from your work email account
• Contacts from your organization's address book, contacts associated with your work email account, and contacts using a
domain specified by your administrator
• Files that you downloaded from your organization's network
• Organizer data, such as tasks and memos
• Third-party applications unless otherwise specified by your administrator
The following data is considered to be for personal use:
• Email, appointments, and attachments that you send or receive from a personal email account
• Contacts that you synchronize with a personal email account
• Text messages and PIN messages
• Messages that you send or receive using BlackBerry® Messenger
• Phone, browser, maps, and media application data except for call logs and browser cache
• Passwords stored in the password keeper
Password Keeper
About the Password Keeper
Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords
with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.
Add, change, or delete a password in the Password Keeper
On the Home screen or in the Applications folder, click the Password Keeper icon.
•To add a password, press the key > New. Type the password information. Press the key > Save.
•To change a password, highlight a password. Press the key > Open. Change the password information. Press the
key > Save.
•To delete a password, highlight a password. Press the key > Delete.
Generate a random password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the key > New.
3. Press the key > Random Password.
4. Press the key > Save.
Set criteria for randomly generated passwords
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
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2. Press the key > Options.
3. Set the random password fields.
4. Press the key > Save.
Change the Password Keeper password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the key > Change Password.
Copy a password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Highlight a password.
3. Press the key > Copy Username or Copy Password.
To clear the clipboard, press the key > Clear Clipboard.
Note: Passwords are not encrypted when they are on the clipboard.
Prevent password copying
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the key > Options.
3. Clear the Allow Clipboard Copy check box.
4. Press the key > Save.
Set a limit for password attempts in the Password Keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the key > Options.
3. Change the Password Attempts field.
4. Press the key > Save.
Hide or show passwords in the Password Keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the key > Options.
• To hide passwords in the Password Keeper, clear the Show Password checkbox.
• To show passwords in the Password Keeper again, select the Show Password checkbox.
3. Press the key > Save.
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Encryption
About encrypting data on your device
When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored
on your device, including data that your device receives when it is locked. Your device decrypts data as you access it.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when
your device is locked, the caller name does not appear on the screen.
If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your
smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your
device password and also connect your device to your smart card reader.
When you lock your device, an open lock indicator appears at the top of the screen to indicate that your device is in the
process of securing your data, which includes deleting a copy of the private key from the temporary device memory. A lock
indicator appears at the top of the screen when your device has deleted the key.
About file encryption
File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be
inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that
your device generates, your device password, or both.
If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card
when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on
your media card in any device that you insert your media card into, as long as you know the password for the device.
Turn on encryption
To encrypt data on your BlackBerry® device, you must have set a password for your device.
Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on
your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Encryption.
3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.
4. To encrypt files that are stored on a media card and on your device, in the Media Card section, select the Encrypt check
box and do one of the following:
• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.
• To encrypt files using your device password, change the Mode field to Device Password.
• To encrypt files using an encryption key and your device password, change the Mode field to Device Password &
Device Key.
5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.
6. Press the key > Save.
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To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in
the Media Card section, clear the Encrypt check box.
Set encryption strength
If encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that
your device uses to protect data that you receive when your device is locked.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Encryption.
3. Change the Strength field.
4. Press the key > Save.
Use a certificate to encrypt the encryption keys on your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
If you have encryption for data that is stored on your BlackBerry device turned on and your smart card reader supports this
feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Encryption.
3. Select the Two-factor Protection check box.
4. Press the key > Save.
About encryption keys
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop
Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise
Server or BlackBerry Desktop Redirector and your device.
You should generate a new encryption key every 2 weeks.
Generate an encryption key
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption
key using the BlackBerry® Desktop Software, if it includes the email settings tool. For more information, see the Help in the
BlackBerry Desktop Software.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Security Status Information.
3. Highlight a service.
4. Press the key.
5. Click Regenerate Encryption Key.
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Memory cleaning
About memory cleaning
Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of
sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP
authentication passwords, and data from certificate and key searches.
When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the
following situations:
• when you insert your device in a holster
• when you do not use your device for a specified period of time
• when you synchronize with your computer
• when you change the time or the time zone for your device
• when you lock your device
Turn on memory cleaning
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Memory Cleaning.
3. Select the Enable check box.
4. Press the key > Save.
Change when your device deletes sensitive data from the temporary device memory
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Memory Cleaning.
• To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, clear the
Clean When Holstered check box.
• To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, clear
the Clean When Idle check box.
• To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout
field.
3. Press the key > Save.
Delete sensitive application data from the temporary device memory
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Memory Cleaning.
3. To delete sensitive data for all applications, click Clean.
View the icon for the memory cleaning application on the Home screen
1. On the Home screen or in a folder, click the Options icon.
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2. Click Security > Advanced Security Settings > Memory Cleaning.
3. Select the Place Memory Cleaner Shortcut on Homescreen check box.
4. Press the key > Save.
Certificates
About certificates
A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a
BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a
certificate authority profile that is provided by your administrator. The certificate authority signs the certificate to verify that it
can be trusted.
Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
Certificate basics
Download a certificate from an LDAP-enabled server or DSML-enabled server:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Press the key > Fetch Certificates.
4. Specify the search criteria.
5. Press the key > Search.
6. Click a certificate.
7. Click Add Certificate to Key Store.
About certificate enrollment:
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the
wireless network from a certificate authority profile provided by your administrator. Depending on your organization,
enrollment for a certificate might be required and might also occur automatically.
When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to
your certificate list. The certificate authority profile shows the status of the certificate. If the certificate is scheduled to expire
soon you can re-enroll with the certificate authority profile to receive an updated certificate.
Download a certificate from a certificate authority:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a
certificate to your BlackBerry device. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated
certificate.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificate Enrollment > Enroll or Re-enroll.
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3. If necessary, type the credentials that you use to connect to your organization's network.
To hide the screen for the certificate authority profile while the request is being processed, press the key > Hide. To
return to this screen, on the Home screen, click the Certificate Authority Profile icon.
Import a certificate or PGP key that is saved on your device:
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a certificate or PGP® key.
3. Press the key > Import Certificate or Import PGP Key.
To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key.
Import a certificate or PGP key from a media card:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates or PGP.
3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.
To view the certificate or PGP® key, press the key > Display Certificate or Display PGP Key.
View properties for a certificate:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Click a certificate.
Certificate properties:
Property Description
Revocation Status This field displays the revocation status of the certificate at a
specified date and time.
Trust Status This field displays the trust status of the certificate chain. A
certificate can be explicitly trusted (the certificate itself is
trusted), implicitly trusted (the root certificate in the
certificate chain is trusted on your BlackBerry® device), or not
trusted (the certificate is not explicitly trusted and the root
certificate in the certificate chain is not trusted or does not
exist on your device).
Expiration Date This field displays the expiration date of the certificate, as
specified by the certificate issuer.
Certificate Type This field displays the certificate format. Your device supports
X.509 and WTLS certificate formats.
Public Key Type This field displays the standard to which the public key
complies. Your device supports RSA®, DSA, Diffie-Hellman, and
ECC keys.
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Property Description
Subject This field displays information about the certificate subject.
Issuer This field displays information about the certificate issuer.
Serial Number This field displays the certificate serial number in hexadecimal
format.
Key Usage This field displays approved uses of the public key.
Subject Alt Name This field displays an alternate email address for the certificate
subject, if an alternate email address is available.
Signature Algorithm This field displays the algorithm that the certificate issuer used
to generate the digital signature.
SHA1 Thumbprint This field displays the SHA-1 digital thumbprint of the
certificate.
MD5 Thumbprint This field displays the MD5 digital thumbprint of the
certificate.
View one type of certificate in the certificate list:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Press the key.
4. Click one of the following menu items:
•Show Personal Certificates
•Show Others' Certificates
•Show CA Certificates
•Show Root Certificates
To view all the certificates on your BlackBerry® device, press the key > Show All Certificates.
Send a certificate:
When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Highlight a certificate.
4. Press the key > Send via Email or Send via PIN.
Delete a certificate:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Highlight a certificate.
4. Press the key > Delete.
View the certificate chain for a certificate:
1. On the Home screen or in a folder, click the Options icon.
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2. Click Security > Advanced Security Settings > Certificates.
3. Highlight a certificate.
4. Press the key > Show Chain.
Certificate status
Status indicators for certificates and certificate authority profiles :
Status indicators for certificates
Indicator Description
The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart
card.
The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
The revocation status of the certificate chain is unknown, or a public key for a certificate in the
certificate chain is weak.
The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked,
expired, not valid, or cannot be verified.
Status indicators for certificate authority profiles
Indicator Description
A valid certificate is associated with the certificate authority profile.
A new certificate is being retrieved because the current certificate is scheduled to expire soon.
The enrollment request is pending approval from the certificate authority.
Enrollment with the certificate authority profile is pending because an action from the user is
required to continue, or because enrollment is scheduled to occur later.
Enrollment with the certificate authority profile is required and will occur automatically.
Check the revocation status of a certificate or certificate chain :
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Highlight a certificate.
4. Press the key > Fetch Status or Fetch Chain Status.
Change the trust status of a certificate:
Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
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3. Highlight a certificate.
4. Press the key > Trust or Distrust.
5. If you are trusting a certificate, do one of the following:
• To trust the highlighted certificate, click Selected Certificate.
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.
Revoke a certificate:
If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not
update the revocation status on the certificate authority or CRL servers.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Highlight a certificate.
4. Press the key > Revoke > Yes.
5. Change the Reason field.
6. Click OK.
To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold.
Certificate revocation reasons:
Reason Description
Unknown The revocation reason does not match any of the predefined reasons.
Key Compromise A person who is not the key subject might have discovered the private key value.
CA Compromise Someone might have revealed the private key of the certificate issuer.
Change in Affiliation The certificate subject no longer works for the organization.
Superseded A new certificate is replacing an existing certificate.
Cessation of Operation The certificate subject no longer requires the certificate.
Certificate Hold You want to revoke the certificate temporarily.
Certificate options
Change the display name for a certificate:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Highlight a certificate.
4. Press the key > Change Label.
5. Type a display name for the certificate.
6. Click OK.
Add an email address to a certificate:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
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3. Highlight a certificate.
4. Press the key > Associate Addresses.
5. Press the key > Add Address.
6. Do one of the following:
• Click a contact.
• Click Use Once. Type an email address. Press the key on the keyboard.
7. Press the key > Save.
Turn off the display name prompt that appears when you add a certificate to the key store:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Press the key > Fetch Certificates.
4. Press the key > Options.
5. Clear the Prompt for Label checkbox.
6. Press the key > Save.
When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate.
Turn off the fetch status prompt that appears when you add a certificate to the key store:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Press the key > Fetch Certificates.
4. Press the key > Options.
• To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to
Yes.
• To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No.
5. Press the key > Save.
Change how often a certificate authority profile checks certificate status:
Depending on your organization, you might be able to change how often a certificate authority profile checks the status of its
certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an
updated certificate.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificate Enrollment.
3. Change the Certificate Revocation Check Interval field.
4. Press the key > Save.
PGP keys
About PGP keys
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the
wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a
certificate might be required and might also occur automatically.
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PGP keys allow you to send and receive PGP messages using your BlackBerry® device if you are already sending and receiving
PGP messages on your computer.
PGP key basics
Download a PGP key from an LDAP-enabled server:
If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP-enabled server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > PGP Keys.
3. Press the key > Fetch PGP Keys.
4. Specify the search criteria.
5. Press the key > Search.
6. Click a PGP key.
7. Click Add PGP Key to Key Store.
Download a personal PGP key from the PGP Universal Server :
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Press the key > Download Keys.
Download an updated PGP key from an LDAP-enabled server:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Highlight a PGP® key.
4. Press the key > Fetch Updated PGP Key.
Import a certificate or PGP key that is saved on your device:
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a certificate or PGP® key.
3. Press the key > Import Certificate or Import PGP Key.
To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key.
Import a certificate or PGP key from a media card:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates or PGP.
3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.
To view the certificate or PGP® key, press the key > Display Certificate or Display PGP Key.
View properties for a PGP key:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Click a PGP® key.
4. Click View Subkey.
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PGP key properties:
Property Description
Revocation Status This field displays the revocation status of the PGP® key at a specified date and time.
Trust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the
PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on
your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not
associated with a trusted PGP key on your device, and a chain of digital signatures to a
trusted key does not exist).
Creation Date This field displays the date that the PGP® Universal Server generated the PGP key.
Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date
of the PGP key.
Email Address This field displays the email address that is associated with the PGP key. Multiple Email
Address fields might appear.
Public Key Type This field displays the standard to which the public key complies. Your device supports
RSA®, DSA, and Diffie-Hellman keys.
Key Usage This field displays approved uses of the PGP key.
Fingerprint This field displays the PGP key fingerprint in hexadecimal format.
Send a PGP key:
When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Highlight a PGP key.
4. Press the key > Send via Email or Send via PIN.
Delete a PGP key:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Highlight a PGP® key.
4. Press the key > Delete.
Clear the PGP data cache:
The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device
downloads from the PGP Universal Server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
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3. Press the key > Clear Universal Cache.
The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and
updated PGP public keys from the PGP Universal Server.
PGP key status
PGP key status indicators:
Indicator Description
The PGP® key has a corresponding private key that is stored on your BlackBerry® device.
The PGP key is trusted and valid, and the revocation status of the PGP key is good.
The revocation status of the PGP key is unknown or the key is weak.
The PGP key is untrusted, revoked, expired, not valid, or cannot be verified.
Check the revocation status of a PGP key:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Highlight a PGP® key.
4. Press the key > Fetch Status.
Change the trust status of a PGP key:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Highlight a PGP® key.
4. Press the key > Trust or Distrust.
Revoke a PGP key:
If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update
the revocation status on the PGP® Universal Server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Highlight a PGP® key.
4. Press the key > Revoke > Yes.
5. Change the Reason field.
6. Click OK.
PGP key revocation reasons:
Reason Description
Unknown The revocation reason does not match any of the predefined reasons.
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Reason Description
Superseded A new PGP® key is replacing an existing PGP key.
Key Compromise A person who is not the key subject might have discovered the private key value.
Key Retired The PGP key is no longer used.
User ID Invalid The user information for the PGP key is not valid.
PGP key options
Change the display name for a PGP key:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Highlight a PGP® key.
4. Press the key > Change Label.
5. Type a display name for the PGP key.
6. Click OK.
Turn off the display name prompt that appears when you add a PGP key to the key store:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Press the key > Fetch PGP Keys.
4. Press the key > Options.
5. Change the Prompt for Label field to No.
6. Press the key > Save.
When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it
generated the key.
Turn off the fetch status prompt that appears when you add a PGP key to the key store:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Press the key > Fetch PGP Keys.
4. Press the key > Options.
• To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes.
• To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.
5. Press the key > Save.
Certificate servers
Add a certificate server
1. On the Home screen or in a folder, click the Options icon.
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2. Click Security > Advanced Security Settings > Certificate Servers.
3. Press the key > New Server.
4. Specify information for the certificate server.
5. Press the key > Save.
Change connection information for a certificate server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificate Servers.
3. Highlight a certificate server.
4. Press the key > Edit.
5. Change the connection information for the certificate server.
6. Press the key > Save.
Connection options for OCSP and CRL servers
Option Description
Friendly Name Type a display name for the certificate server.
Server URL Type the web address of the certificate server.
Connection options for LDAP-enabled servers and DSML-enabled servers
Option Description
Friendly Name Type a display name for the server.
Server Name Type the network address of the server.
Base Query Type the base query information for the server using X.509 certificate syntax (for example,
o=test.rim.net).
Port Type the port number for your organization’s network. The default port number is 389.
Authentication Type Specify whether you must log in to the server.
Connection Type Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to
connect to the server.
Send connection information for a certificate server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificate Servers.
3. Highlight a certificate server.
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4. Press the key > Email Server or PIN Server.
Delete a certificate server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificate Servers.
3. Highlight a certificate server.
4. Press the key > Delete.
Key store
About the key store
The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must
type a key store password.
• Personal certificates (certificate and private key pairs)
• Certificates that you download using the certificate synchronization tool of the BlackBerry® Desktop Software
• Certificates that you download from an LDAP-enabled server or DSML-enabled server
• Certificates that you download from a certificate authority profile
• Certificates that you import from your device or a media card
• Certificates that you add from a message
• Root certificates that are included in the BlackBerry Desktop Software
• Personal PGP® keys (public and private key pairs)
• PGP public keys that you download from an LDAP-enabled server
• PGP public keys that you import from your device or a media card
• PGP public keys that you add from a message
Change the key store password
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Press the key > Change Key Store Password.
Synchronize the key store password with the device password
If you synchronize the key store password with your BlackBerry® device password, when you change your device password, the
key store password changes to match it automatically.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Change the Use Device Password as Key Store Password field to Yes.
4. Press the key > Save.
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Change when your device deletes the key store password
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Change the Key Store Password Timeout field.
4. Press the key > Save.
To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password.
Add contacts to your Contacts application automatically when you add items to the key store
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Select the Add Certificate Email to Contacts check box.
4. Press the key > Save.
Change the service that your device uses to download certificates
Depending on your organization, you might not be able to change the service that your BlackBerry® device uses to download
certificates. For more information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Change the Certificate Service field.
4. Press the key > Save.
Turn off automatic backup and restore of key store data
By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your
device data. For security reasons, If you do not want to back up your private key to your computer or restore your private key
from your computer, you can turn off automatic backup and restore of key store data.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Clear the Allow Key Store Backup/Restore check box.
4. Press the key > Save.
To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore check box.
Change the refresh rate for certificate revocation lists
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. In the Certificate Status section, change the Expires After field.
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4. Press the key > Save.
Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status
that is older than the time limit that you set.
Reject certificate revocation lists from unverified CRL servers
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Clear the Accept Unverified CRLs check box.
4. Press the key > Save.
Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service
cannot verify.
Smart cards
About using a smart card with your device
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the
key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing
and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on
your device.
If you use a smart card certificate to authenticate with your device, after you connect your smart card reader to your device,
your device requests authentication from the smart card each time that you unlock your device.
You can install multiple smart card drivers on your device, including drivers for microSD smart cards, but you can only
authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer media
files between your microSD smart card and your computer in mass storage mode, you must temporarily turn off two-factor
authentication or select a different authentication option.
If the S/MIME Support Package for BlackBerry® devices is installed on your device, you can use smart card certificates to send
S/MIME-protected messages.
Turn on two-factor authentication
To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you
received with your smart card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
• To use a smart card and your device password to unlock your device, set the Authentication Type field to Smart Card.
• To use your connected smart card reader (even if the smart card is not inserted) and your device password to unlock
your device, set the Authentication Type field to Proximity. Select the Prompt for Device Password check box.
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3. Press the key > Save.
Import a certificate from a smart card
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates.
3. Press the key > Import Smart Card Certs.
4. Type your smart card password.
5. Select the check box beside a certificate.
6. Click OK.
7. Type your key store password.
8. Click OK.
Lock your device when you remove your smart card from your smart card reader
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. If necessary, change the User Authenticator field to Smart card.
4. Change the Lock On Card Removal field to Enabled.
5. Press the key > Save.
About smart password entry
If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be
able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to
remember the format of a password that you type in a password field. When you type the password again, your device applies
a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and
you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the
password field.
To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card
reader must be installed on your device.
Turn off smart password entry
To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.
You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card
password based on the smart password filter that your device applies to password fields.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. If necessary, change the User Authenticator field to Smart Card.
4. Set the Smart Password Entry field to Disabled.
5. Press the key > Save.
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To turn on smart password entry again, set the Smart Password Entry field to Enabled.
Switch smart password filters
In a blank password field, press the Enter key.
The indicator for the new smart password filter appears beside the password field.
Prerequisites: Using authentication certificates
• Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed.
• You must have imported a certificate from your smart card that you can use for signing and verification.
• You must turn on advanced authentication.
• You must have set a device password.
• You must have the smart card password that you received with your smart card.
Use a certificate to authenticate your smart card
To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your
smart card to unlock your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. If necessary, change the User Authenticator field to Smart card.
4. Change the Authentication Certificate field.
5. Press the key > Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Check the status of your authentication certificate automatically
To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. If necessary, change the User Authenticator field to Smart Card.
4. Change the Certificate Status Check field.
5. Press the key > Save.
If your device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.
Store the passphrase for your smart card on your device
1. On the Home screen or in a folder, click the Options icon.
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2. Click Security > Smart Card.
3. Select the PIN Caching check box.
4. Press the key > Save.
Your BlackBerry® device stores the passphrase for the same length of time as it stores your key store password.
Turn off notification for smart card connections
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Smart Card.
3. Clear the LED Session Indicator check box.
4. Press the key > Save.
To turn on notification for smart card connections, select the LED Session Indicator check box.
VPN settings
Depending on the options that your administrator has set for you, this feature might not be supported.
About VPN profiles
A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your
organization, you might have more than one VPN profile on your BlackBerry® device. For more information about VPN profiles,
contact your administrator.
Log in to a VPN
• Your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
• If you use a software token to log in to a VPN, the software token must be on your device and the software token
information that appears in the VPN profile must be correct.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > VPN.
3. To connect to your organization's network, click Log in.
Change the user name and password for a VPN profile
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > VPN.
3. Highlight a VPN profile.
4. Press the key > Edit.
5. In the Username field, type a new user name.
6. In the Password field, type a new password.
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7. Press the key > Save.
About software tokens
You might need a software token to log in to a VPN. A software token includes a token code that your device regenerates
periodically and a PIN. For more information about software tokens, contact your administrator.
Change the software token for a VPN profile
To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more
information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > VPN.
3. Highlight a VPN profile.
4. Press the key > Edit.
5. Change the Software Token Serial Number field.
6. Press the key > Save.
Change the PIN for a software token on your device
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Software Tokens.
3. Click a software token > Specify PIN.
Verify security software manually
Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests
should run automatically after you restart your device, but you can also verify security software manually.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Security Status Information.
3. Press the key > Verify Security Software.
Third-party application control
About permissions for third-party applications
You or your administrator can set permissions that control how third-party applications on your BlackBerry® device interact
with the other applications on your device. For example, you can control whether third-party applications can access data or
the Internet, make calls, or use Bluetooth® connections.
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If you have added third-party applications to your device, your device is designed to prevent these applications from sending or
receiving data without your knowledge. Before a third-party application sends or receives data, you might be prompted to
accept or deny the connection request. For a selected application, you can change this prompt for a specific location or
resource.
Set permissions for a third-party application
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your
BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications
on your device, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Application Management.
•To set permissions for a specific third-party application, highlight the application. Press the key > Edit
Permissions.
•To set permissions for all third-party applications, press the key > Edit Default Permissions.
3. Expand Connections, Interactions, or User Data.
4. Change the permission fields.
5. Press the key > Save.
Reset connection permissions for third-party applications
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Application Management.
3. Press the key > Edit Default Permissions.
4. Press the key > Reset All Firewall Prompts.
5. Press the key > Apply Defaults to All.
About direct Internet connections for third-party applications
Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the
Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You
might have to set the APN that the third-party application uses for this connection.
Set up a direct Internet connection for a third-party application
To get the user name and password for the APN, contact your wireless service provider.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > TCP IP.
3. Type the APN information.
4. Press the key > Save.
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Turn on safe mode
When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running
automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.
1. Remove and reinsert the battery.
2. When the red LED light goes out, press and hold the Escape key as the device is loading.
3. When the dialog appears, click OK.
When safe mode is on, a safe mode indicator appears in the device status section of the Home screen.
To turn off safe mode, repeat step 1.
Turn off a prompt for a third-party application connection
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Application Management.
3. Highlight a third-party application.
4. Press the key > Edit Permissions > Prompt Exceptions.
• To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow.
Specify a protocol and, if necessary, the domain.
• To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add
Deny. Specify a protocol and, if necessary, the domain.
5. Press the key > Save.
Interaction permissions for third-party applications
Permission Description
Cross Application Communication Specify whether third-party applications can communicate and share data
with other applications on your BlackBerry® device.
Device Settings Specify whether third-party applications can turn on or turn off your device
or change device options, such as display options.
Media Specify whether third-party applications can access media files on your
device.
Application Management Specify whether third-party applications can add or delete application
modules or access module information such as an application name or
version.
Themes Specify whether your device can use third-party applications as a source for
customized themes.
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Permission Description
Input Simulation Specify whether third-party applications can simulate actions, such as
pressing a key on your device.
Browser Filtering Specify whether third-party applications can register browser filters with
the browser on your device to add, change, or delete website content
before it appears in your browser.
Recording Specify whether third-party applications can take screen shots of your
device screen or use other applications on your device to take pictures or
recordings.
Security Timer Reset Specify whether third-party applications can reset the duration that your
device remains unlocked after you stop using it.
Data permissions for third-party applications
Permission Description
Email Set whether third-party applications can access email messages, text messages, or PIN
messages on your BlackBerry® device.
Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar
entries, tasks, or memos.
Files Set whether third-party applications can access files that you store on your device. For example,
you can set whether third-party applications can access files that you transfer to your device
using Bluetooth® technology or the media manager tool of the BlackBerry® Desktop Software.
Security Data Set whether third-party applications can access certificates or keys in the key store on your
device.
Connection permissions for third-party applications
Permission Description
USB Set whether third-party applications can use physical connections, such as a USB cable or
RS-232 cable, that you have set up for your BlackBerry® device.
Bluetooth Set whether third-party applications can use Bluetooth® connections.
Phone Set whether third-party applications can make calls or access call logs.
Location Data Set whether third-party applications can use your GPS location information.
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Permission Description
Server Network Set whether third-party applications can access the Internet or your organization's intranet
using your organization's network.
Internet Set whether third-party applications can access the Internet through your wireless service
provider (for example, using a direct Internet connection or WAP gateway).
Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.
Tips: Security
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as
avoiding leaving your device unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Set a password On the Home screen or in a folder, click the Options icon. Click
Security > Password.
Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click
Security > Encryption.
Back up your device data Use the backup tool in the BlackBerry® Desktop Software to
back up your device data. To download the BlackBerry Desktop
Software, from your computer, visit www.blackberry.com/
desktop and select the appropriate option for your computer.
Related topics
Set a device password, 349
Turn on encryption, 189
Certificate shortcuts
View the label and issuer of a certificate Press the Space key.
View the properties of a certificate Press the key.
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View the security level of a personal certificate Press the Alt key and L.
View the serial number of a certificate Press the Alt key and S.
View certificates for certificate authorities Press the Alt key and C
View personal certificates and certificates for other people Press the Alt key and E.
View personal certificates Press the Alt key and P.
View certificates for other people Press the Alt key and O.
View root certificates Press the Alt key and R.
View all certificates Press the Alt key and A.
PGP key shortcuts
View the label of a PGP® key Press the Space key.
View the properties of a PGP key Press the key.
View the security level of a PGP private key Press the Alt key and L.
View personal PGP keys Press the Alt key and P.
View PGP keys for other people Press the Alt key and O.
View all PGP keys Press the Alt key and A.
Troubleshooting: Security
I forget my device password
Search title:
If you forget your BlackBerry® device password, it can't be recovered. If your device uses a BlackBerry® Enterprise Server, your
administrator might be able to reset your password without deleting your device data. Otherwise, the only way you can reset
your password without knowing your current password is to delete all your device data. You can do this by exceeding the
number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you
delete your device data, you might also delete the data on your media card. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
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My device prompts me to make an emergency call when I type a password
If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your
device might prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the Escape key.
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received
your smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
I can't download a certificate
If you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabled
server, try switching to the default connection type.
I can't download a PGP key from an LDAP-enabled server
Try the following actions:
• Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information,
contact your administrator.
• If you changed the connection type that your BlackBerry® device uses to connect to an LDAP-enabled server, try using the
default connection type.
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Service books and diagnostic reports
Accept, delete, or restore a service book
Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network
to add an additional service or application to your device.
If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the
BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Service Book.
3. Highlight a service book.
4. Press the key.
• To accept a service book, click Accept.
• To delete a service book, click Delete.
• To restore a service book, click Undelete.
Run a diagnostic report
If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or
administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the
report to help you troubleshoot the issue.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > Diagnostics Test.
4. Press the key > Run.
View, submit, or delete a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > Diagnostics Test.
4. Highlight a report.
5. Press the key.
• To view the diagnostic report, click View Report.
• To submit the diagnostic report, click Email Report or PIN Report.
• To delete the diagnostic report, click Delete.
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• To delete all diagnostic reports, click Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that
recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > Diagnostics Test.
4. Press the key > Options.
5. Type the contact information.
6. Press the key > Save.
I cannot run or submit a diagnostic report
Try the following actions:
•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot
submit a diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on
your device
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions.
To return to the Options screen, press the key three times.
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Synchronization
How to: Synchronization
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and
memos) between your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be
filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on
your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be
synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these
features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and
email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Synchronize email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will
synchronize, your email messages over the wireless network.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
Delete email on your device and in your email application on your
computer
You can set the Delete On option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
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4. Change the Delete On field to Mailbox & Handheld.
5. Press the key > Save.
It takes a short period of time for email to be deleted over the wireless network.
Related topics
Delete a message, 79
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization check box.
4. Press the key > Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to
synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
About synchronization conflicts, 74
Some characters in calendar entries do not appear correctly after synchronization, 218
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or
the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 209
Some characters in calendar entries do not appear correctly after synchronization, 218
Manage email reconciliation conflicts
You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
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2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the On Conflicts field.
5. Press the key > Save.
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the
BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the BlackBerry Desktop Software.
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry
device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore
tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your
device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Empty the deleted items folder on your computer from your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Purge Deleted Items.
Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
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• Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.
Organizer data isn't synchronizing over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application,
and MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to
synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For
example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with
the email application on your computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries don't appear correctly after
synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your
computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
I'm not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of
the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the
BlackBerry Desktop Software.
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Accessibility options
Getting started: Accessibility
About accessibility options
BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about
accessibility options, visit www.blackberry.com/accessibility.
How to: Accessibility
Screen accessibility options
Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1. On the Home screen, click the Media icon.
2. Press the key > Media Options.
3. Select the Display Closed Captions checkbox.
4. If necessary, change the Appearance field, Position field, and Font Scale field.
5. Press the key > Save.
Related topics
Keep backlighting on when you play a video, 147
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Related topics
Use grayscale or reverse contrast for the screen display, 256
Screen display, 254
Use grayscale or reverse contrast for the screen display
1. On the Home screen or in a folder, click the Options icon.
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2. Click Accessibility.
• To use grayscale for the screen display, change the Color Contrast field to Greyscale.
• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
3. Press the key > Save.
Audio and phone accessibility options
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and
when you connect or disconnect a USB cable or accessory to or from your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Event Sounds field.
4. Press the key > Save.
Change how you answer calls with a headset
If your BlackBerry® device is paired with a Bluetooth® enabled headset or you have a headset plugged into your device, you
can set your device to answer calls automatically after 5 sec¾onds.
1. From the Home screen, press the key.
2. Press the key > Options > In-call Settings.
• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset
Only).
• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3. Press the key > Save.
Add a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or
groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone
or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone
or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.
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TTY support
Depending on your wireless service provider, this feature might not be supported.
About TTY support:
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second,
you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text
that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your
BlackBerry device, visit www.shopblackberry.com.
Turn on TTY support:
1. From the Home screen, press the key.
2. Press the key > Options > TTY.
3. Change the TTY field to On.
4. Press the key > Save.
A TTY indicator appears in the connections area at the top of the Home screen.
To turn off TTY support, change the TTY field to Off.
Related topics
Phone options, 56
About TTY support, 58
Voice dialing
Perform an action using a voice command:
1. On the Home screen or in a folder, click the Voice Dialing icon.
2. After the beep, say a voice command.
Related topics
I can't make calls using a voice command, 64
Available voice commands:
"Call <contact name or phone number>"
Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit
or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth
technology. You cannot make calls to emergency numbers using voice commands.
"Call <contact name> <phone number type>"
Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact
has a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone
number.
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"Call extension <extension number>"
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial
extensions only within your company.
"Check my phone number"
If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active
phone number.
"Check signal strength"
Say this voice command to check your wireless coverage level.
"Check network"
Say this voice command to check the wireless network that your device is connected to.
"Check battery"
Say this voice command to check the battery power level.
"Repeat"
Say this voice command to have the last voice prompt repeated to you.
"Cancel"
Say this voice command to close the voice dialing application.
Related topics
Set options for dialing extensions, 53
Typing accessibility options
Change or delete a Word Substitution entry
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Word Substitution.
3. Highlight a Word Substitution entry.
4. Press the key.
•To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.
• To delete the Word Substitution entry, click Delete.
Related topics
About Word Substitution, 247
Type text using the predictive input method
When you are typing text, perform any of the following actions:
• To select the highlighted suggestion and start typing a new word, press the Enter key.
• To select the highlighted suggestion and continue typing the same word, click the word.
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• To ignore the suggestions, keep typing.
Change your typing style
You can change how your BlackBerry® device recognizes what you type by selecting a typing style.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Typing.
3. For a keyboard, do one of the following:
• To turn off all typing assistance, change the Style field to Direct.
• To set your device to suggest word predictions as you type, change the Style field to Predictive.
4. Press the key > Save.
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Calculator
Use the calculator
On the Home screen or in the Applications folder, click the Calculator icon.
• To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard.
Convert a measurement
1. On the Home screen or in the Applications folder, click the Calculator icon.
2. Type a number.
3. Press the key.
• To convert the number from imperial to metric, click To Metric.
• To convert the number from metric to imperial, click From Metric.
4. Click a conversion type.
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Glossary
ADN
An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public
services.
APN
access point name
BCC
blind carbon copy
BlackBerry MDS
BlackBerry® Mobile Data System
CC
carbon copy
CDMA
Code Division Multiple Access
certificate
A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an
corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is
authentic and can be trusted.
CMIME
Compressed Multipurpose Internet Mail Extensions
CRL
certificate revocation list
CRL server
A BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificate
authorities publish certificate revocation lists on CRL servers.
DNS
Domain Name System
DSA
Digital Signature Algorithm
DSML
Directory Service Markup Language
User Guide Glossary
394
DSML-enabled server
A BlackBerry® device uses a DSML-enabled server to search for and download certificates.
EAP-FAST
Extensible Authentication Protocol Flexible Authentication via Secure Tunneling
EAP-SIM
Extensible Authentication Protocol Subscriber Identity Module
EAP-TLS
Extensible Authentication Protocol Transport Layer Security
EAP-TTLS
Extensible Authentication Protocol Tunneled Transport Layer Security
ECC
Elliptic Curve Cryptography
FDN
Fixed Dialing Number
FIPS
Federal Information Processing Standards
GAN
generic access network
GPS
Global Positioning System
GSM
Global System for Mobile Communications®
HTTP
Hypertext Transfer Protocol
IMSI
International Mobile Subscriber Identity
IP
Internet Protocol
IT policy
An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones,
BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.
User Guide Glossary
395
LDAP
Lightweight Directory Access Protocol
LDAP-enabled server
A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys.
LED
light-emitting diode
mass storage mode
Mass storage mode enables users to transfer files between a media card and their computer when they connect their
BlackBerry device to their computer.
MCC
mobile country code
MMS
Multimedia Messaging Service
MNC
mobile network code
MTP
Media Transfer Protocol
OCSP
Online Certificate Status Protocol
PEAP
Protected Extensible Authentication Protocol
personal certificate
A personal certificate is a certificate that a certificate authority assigns to a user.
personal PGP key
A personal PGP® key is made up of a PGP public key and PGP private key for a user.
PIN
personal identification number
private key
A private key is a key that only the certificate subject can use. Private key information is not distributed publically.
BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email
messages that users receive.
public key
User Guide Glossary
396
A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt
email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or
PIN messages that users receive from certificate subjects.
root certificate
A root certificate is a self-signed certificate and usually belongs to a certificate authority.
RTSP
Real Time Streaming Protocol
R-UIM
Removable User Identity Module
SAN
subject alternative name
SDN
A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you
can use to access information about your device service, such as the current call forwarding status.
SHA
Secure Hash Algorithm
SIM
Subscriber Identity Module
S/MIME
Secure Multipurpose Internet Mail Extensions
SMS
Short Message Service
SMSC
Short Message Service Center
SSID
service set identifier
SSL
Secure Sockets Layer
TCP
Transmission Control Protocol
TLS
Transport Layer Security
User Guide Glossary
397
Triple DES
Triple Data Encryption Standard
TTY
teletype
VPN
virtual private network
WAN
wide area network
WAP
Wireless Application Protocol
WEP
Wired Equivalent Privacy
WML
Wireless Markup Language
WPA
Wi-Fi Protected Access
WTLS
Wireless Transport Layer Security
User Guide Glossary
398
Legal notice
©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,
names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries
around the world.
iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go,
Slideshow to Go, and Word to Go are trademarks of DataViz, Inc. UMTS is a trademark of European Telecommunications
Standard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communications
are trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of
International Business Machines Corporation. JavaScript is a trademark of Oracle America, Inc. Microsoft, Hotmail, Outlook,
Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell,
Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSA
Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA
are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.
Handwriting Recognition Engine (c) 1998-2010 is provided by HanWang Technology Co., Ltd. All Rights Reserved.
Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property,
including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails
to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy
protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you
agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to
access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade.
Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights
reserved.
This documentation including all documentation incorporated by reference herein such as documentation provided or made
available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition,
endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this
documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation
may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information
that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates,
enhancements, or other additions to this documentation to you in a timely manner or at all.
This documentation might contain references to third-party sources of information, hardware or software, products or services
including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third
Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including,
without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency,
links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services
in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any
way.
EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS,
ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF
User Guide Legal notice
399
DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-
INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR
USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY
SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY
EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW
THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY
IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS
SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE
DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR
ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY
SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT
LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL,
PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED
SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR
LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN
CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR
ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR
SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR
UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION,
DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE
OR STRICT LIABILITY.
THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF
ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT
LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF
THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED
COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM
DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND
INDEPENDENT CONTRACTORS.
IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT,
DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM
OR RELATED TO THE DOCUMENTATION.
Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your
airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet
browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability,
roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products
and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or
violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and
if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use
Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that
are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express
User Guide Legal notice
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or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no
liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you
agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent
expressly covered by a license or other agreement with RIM.
Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry®
Desktop Software, and/or BlackBerry® Device Software.
The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable
thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR
WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in
other nations:
5,490,165 5,504,773 5,506,865 5,511,073
5,228,054 5,535,239 5,267,261 5,544,196
5,568,483 5,337,338 5,600,754 5,414,796
5,657,420 5,416,797 5,659,569 5,710,784
5,778,338
Copyright (c) 1999-2006, The Board of Trustees of the University of Illinois
All Rights Reserved.
Iperf performance test
Mark Gates
Ajay Tirumala
Jim Ferguson
Jon Dugan
Feng Qin
Kevin Gibbs
John Estabrook
National Laboratory for Applied Network Research
National Center for Supercomputing Applications
University of Illinois at Urbana-Champaign
www.ncsa.uiuc.edu
User Guide Legal notice
401
![](/img.php?id=1498840&img=bg194.png)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated
documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use,
copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the
Software is furnished to do so, subject to the following conditions:
• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers.
• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following
disclaimers in the documentation and/or other materials provided with the distribution.
• Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be used to endorse or promote
products derived from this Software without specific prior written permission.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED
TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT
SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE
USE OR OTHER DEALINGS IN THE SOFTWARE.
PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the
Perl 5 language.
This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features of
PCRE have been removed.
Copyright (c) 1997-2005 University of Cambridge. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following
conditions are met:
• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following
disclaimer in the documentation and/or other materials provided with the distribution.
• Neither the name of the University of Cambridge nor the name of Apple Inc. nor the names of their contributors may be
used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
BlackBerry® XXXX™ 9930 smartphone model number: RDU71CW or RDU72CW
This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European
Community.
BlackBerry® XXXX™ 9900 smartphone model number: RDE71UW, RDE72UW, RDV71UW, or RDV72UW
User Guide Legal notice
402
![](/img.php?id=1498840&img=bg195.png)
This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European
Community.
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Research In Motion UK Limited
Centrum House
36 Station Road
Egham, Surrey TW20 9LF
United Kingdom
Published in Canada
User Guide Legal notice
403
Glossary
ADN
An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public
services.
APN
access point name
BCC
blind carbon copy
BlackBerry MDS
BlackBerry® Mobile Data System
CC
carbon copy
CDMA
Code Division Multiple Access
certificate
A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an
corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is
authentic and can be trusted.
CMIME
Compressed Multipurpose Internet Mail Extensions
CRL
certificate revocation list
CRL server
A BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificate
authorities publish certificate revocation lists on CRL servers.
DNS
Domain Name System
DSA
Digital Signature Algorithm
DSML
Directory Service Markup Language
User Guide Glossary
404
DSML-enabled server
A BlackBerry® device uses a DSML-enabled server to search for and download certificates.
EAP-FAST
Extensible Authentication Protocol Flexible Authentication via Secure Tunneling
EAP-SIM
Extensible Authentication Protocol Subscriber Identity Module
EAP-TLS
Extensible Authentication Protocol Transport Layer Security
EAP-TTLS
Extensible Authentication Protocol Tunneled Transport Layer Security
ECC
Elliptic Curve Cryptography
FDN
Fixed Dialing Number
FIPS
Federal Information Processing Standards
GAN
generic access network
GPS
Global Positioning System
GSM
Global System for Mobile Communications®
HTTP
Hypertext Transfer Protocol
IMSI
International Mobile Subscriber Identity
IP
Internet Protocol
IT policy
An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones,
BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.
User Guide Glossary
405
LDAP
Lightweight Directory Access Protocol
LDAP-enabled server
A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys.
LED
light-emitting diode
mass storage mode
Mass storage mode enables users to transfer files between a media card and their computer when they connect their
BlackBerry device to their computer.
MCC
mobile country code
MMS
Multimedia Messaging Service
MNC
mobile network code
MTP
Media Transfer Protocol
OCSP
Online Certificate Status Protocol
PEAP
Protected Extensible Authentication Protocol
personal certificate
A personal certificate is a certificate that a certificate authority assigns to a user.
personal PGP key
A personal PGP® key is made up of a PGP public key and PGP private key for a user.
PIN
personal identification number
private key
A private key is a key that only the certificate subject can use. Private key information is not distributed publically.
BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email
messages that users receive.
public key
User Guide Glossary
406
A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt
email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or
PIN messages that users receive from certificate subjects.
root certificate
A root certificate is a self-signed certificate and usually belongs to a certificate authority.
RTSP
Real Time Streaming Protocol
R-UIM
Removable User Identity Module
SAN
subject alternative name
SDN
A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you
can use to access information about your device service, such as the current call forwarding status.
SHA
Secure Hash Algorithm
SIM
Subscriber Identity Module
S/MIME
Secure Multipurpose Internet Mail Extensions
SMS
Short Message Service
SMSC
Short Message Service Center
SSID
service set identifier
SSL
Secure Sockets Layer
TCP
Transmission Control Protocol
TLS
Transport Layer Security
User Guide Glossary
407
Triple DES
Triple Data Encryption Standard
TTY
teletype
VPN
virtual private network
WAN
wide area network
WAP
Wireless Application Protocol
WEP
Wired Equivalent Privacy
WLAN
wireless local area network
WML
Wireless Markup Language
WTLS
Wireless Transport Layer Security
User Guide Glossary
408
Legal notice
©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,
names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries
around the world.
iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go,
Slideshow to Go, and Word to Go are trademarks of DataViz, Inc. UMTS is a trademark of European Telecommunications
Standard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communications
are trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of
International Business Machines Corporation. vCard is a trademark of the Internet Mail Consortium. Microsoft, Hotmail,
Outlook, Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks
of Novell, Inc. JavaScript is a trademark of Oracle America, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are
trademarks of PGP Corporation. RSA is a trademark of RSA Security. All other trademarks are the property of their respective
owners.
Handwriting Recognition Engine (c) 1998-2010 is provided by HanWang Technology Co., Ltd. All Rights Reserved.
Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property,
including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails
to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy
protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you
agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to
access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade.
Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights
reserved.
This documentation including all documentation incorporated by reference herein such as documentation provided or made
available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition,
endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this
documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation
may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information
that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates,
enhancements, or other additions to this documentation to you in a timely manner or at all.
This documentation might contain references to third-party sources of information, hardware or software, products or services
including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third
Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including,
without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency,
links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services
in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any
way.
EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS,
ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF
User Guide Legal notice
409
DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-
INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR
USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY
SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY
EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW
THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY
IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS
SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE
DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR
ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY
SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT
LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL,
PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED
SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR
LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN
CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR
ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR
SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR
UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION,
DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE
OR STRICT LIABILITY.
THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF
ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT
LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF
THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED
COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM
DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND
INDEPENDENT CONTRACTORS.
IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT,
DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM
OR RELATED TO THE DOCUMENTATION.
Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your
airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet
browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability,
roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products
and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or
violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and
if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use
Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that
are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express
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Iperf performance test
Mark Gates
Ajay Tirumala
Jim Ferguson
Jon Dugan
Feng Qin
Kevin Gibbs
John Estabrook
National Laboratory for Applied Network Research
National Center for Supercomputing Applications
University of Illinois at Urbana-Champaign
www.ncsa.uiuc.edu
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