BlackBerry REC70UW Handheld Blackberry® with GSM/EDGE 850/1900, WCMDA FDD II/V, 802.11a/b/g/n, Bluetooth, NFC and GPS User Manual Bellagio 7 0 Help
BlackBerry Limited Handheld Blackberry® with GSM/EDGE 850/1900, WCMDA FDD II/V, 802.11a/b/g/n, Bluetooth, NFC and GPS Bellagio 7 0 Help
Contents
- 1. User Manual
- 2. User Manual II
User Manual
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| Document ID | 1575084 |
| Application ID | sQKBRb2qWsXlM3DMaO9H9A== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 228.19kB (2852423 bits) |
| Date Submitted | 2011-11-06 00:00:00 |
| Date Available | 2011-12-19 00:00:00 |
| Creation Date | 2017-11-03 11:56:11 |
| Producing Software | GPL Ghostscript 9.18 |
| Document Lastmod | 2017-11-03 11:56:11 |
| Document Title | Bellagio - 7.0 - Help |
| Document Creator | AH Formatter V5.2 R1 (5,2,2010,0806) for Windows |
| Document Author: | Research In Motion |
Bellagio Help Ve sio : . To fi d the latest use guides, isit . la k e . o /do s/s a tpho es. SWD- Co te ts Qui k Help.......................................................................................................................................................................................................... Getti g sta ted: You s a tpho e..................................................................................................................................................................... Ho to: Top ................................................................................................................................................................................................... Tips: Top ........................................................................................................................................................................................................ Pe so alize: Top ............................................................................................................................................................................................ T ou leshooti g: Top .................................................................................................................................................................................... Tips a d sho t uts.............................................................................................................................................................................................. Tips: Doi g thi gs ui kl ................................................................................................................................................................................... Tips: E te di g atte life................................................................................................................................................................................. Tips: Fi di g apps............................................................................................................................................................................................... Tips: F eei g a d o se i g sto age spa e....................................................................................................................................................... Tips: Updati g ou soft a e............................................................................................................................................................................. Tips: Keepi g ou i fo atio safe.................................................................................................................................................................. Tips: Ma agi g i di ato s.................................................................................................................................................................................. Pho e sho t uts................................................................................................................................................................................................. Message sho t uts.............................................................................................................................................................................................. File a d atta h e t sho t uts........................................................................................................................................................................... T pi g sho t uts................................................................................................................................................................................................. Media sho t uts................................................................................................................................................................................................. B o se sho t uts.............................................................................................................................................................................................. Cale da sho t uts............................................................................................................................................................................................. Sea h sho t uts................................................................................................................................................................................................. Map sho t uts.................................................................................................................................................................................................... T ou leshooti g: Sho t uts................................................................................................................................................................................ Pho e................................................................................................................................................................................................................. Ho to: Pho e.................................................................................................................................................................................................... Tips: Pho e......................................................................................................................................................................................................... Pe so alize: Pho e............................................................................................................................................................................................. T ou leshooti g: Pho e..................................................................................................................................................................................... Voi e o a ds................................................................................................................................................................................................ Ho to: Voi e o a ds................................................................................................................................................................................... T ou leshooti g: Voi e o a ds.................................................................................................................................................................... Messages............................................................................................................................................................................................................ E ail................................................................................................................................................................................................................... Te t essages.................................................................................................................................................................................................... PIN essages...................................................................................................................................................................................................... Atta h e ts....................................................................................................................................................................................................... Se u it optio s fo essages............................................................................................................................................................................ Files a d atta h e ts........................................................................................................................................................................................ Ho to: Files....................................................................................................................................................................................................... Tips: Files............................................................................................................................................................................................................ T ou leshooti g: Files........................................................................................................................................................................................ Media................................................................................................................................................................................................................. Musi .................................................................................................................................................................................................................. Pod asts............................................................................................................................................................................................................. Videos................................................................................................................................................................................................................. Video a e a..................................................................................................................................................................................................... Ca e a............................................................................................................................................................................................................... Pi tu es............................................................................................................................................................................................................... Voi e otes......................................................................................................................................................................................................... Ri g to es, sou ds, a d ale ts............................................................................................................................................................................ Ho to: Ri g to es, sou ds, a d ale ts.............................................................................................................................................................. T ou leshooti g: Ri g to es, sou ds, a d ale ts............................................................................................................................................... B o se .............................................................................................................................................................................................................. Ho to: B o se ................................................................................................................................................................................................. Tips: B o se ...................................................................................................................................................................................................... Pe so alize: B o se .......................................................................................................................................................................................... T ou leshooti g: B o se .................................................................................................................................................................................. Cale da ............................................................................................................................................................................................................. Getti g sta ted: Cale da ................................................................................................................................................................................... Ho to: Cale da ................................................................................................................................................................................................ Tips: Cale da ..................................................................................................................................................................................................... Pe so alize: Cale da ......................................................................................................................................................................................... T ou leshooti g: Cale da ................................................................................................................................................................................. Co ta ts.............................................................................................................................................................................................................. Getti g sta ted: Co ta ts................................................................................................................................................................................... Ho to: Co ta ts................................................................................................................................................................................................ Pe so alize: Co ta ts......................................................................................................................................................................................... T ou leshooti g: Co ta ts................................................................................................................................................................................. Clo k................................................................................................................................................................................................................... Getti g sta ted: Clo k......................................................................................................................................................................................... Ho to: Clo k..................................................................................................................................................................................................... Pe so alize: Clo k............................................................................................................................................................................................... T ou leshooti g: Clo k....................................................................................................................................................................................... Tasks a d e os............................................................................................................................................................................................... C eate a task o e o....................................................................................................................................................................................... Se d a task o e o.......................................................................................................................................................................................... Cha ge o delete a task o e o...................................................................................................................................................................... Cha ge the status of a task................................................................................................................................................................................ Hide o pleted tasks......................................................................................................................................................................................... Sho tasks i the ale da ................................................................................................................................................................................. S h o izi g tasks a d e os......................................................................................................................................................................... A out atego ies................................................................................................................................................................................................ Catego ize a o ta t, task, o e o.................................................................................................................................................................. C eate a atego fo o ta ts, tasks, o e os............................................................................................................................................... Tu off the p o pt that appea s efo e ou delete ite s............................................................................................................................... T pi g................................................................................................................................................................................................................. Ho to: T pi g................................................................................................................................................................................................... Tips: T pi g......................................................................................................................................................................................................... Pe so alize: T pi g............................................................................................................................................................................................. T ou leshooti g: T pi g..................................................................................................................................................................................... Ke oa d............................................................................................................................................................................................................ Ho to: Ke oa d............................................................................................................................................................................................... T ou leshooti g: Ke oa d................................................................................................................................................................................ La guage............................................................................................................................................................................................................ Ho to: La guage............................................................................................................................................................................................... T ou leshooti g: La guage................................................................................................................................................................................ S ee displa ..................................................................................................................................................................................................... Ho to: S ee displa ....................................................................................................................................................................................... Pe so alize: S ee displa ................................................................................................................................................................................ T ou leshooti g: Displa .................................................................................................................................................................................... GPS te h olog ................................................................................................................................................................................................... Getti g sta ted: GPS te h olog ........................................................................................................................................................................ Ho to: GPS te h olog ..................................................................................................................................................................................... T ou leshooti g: GPS te h olog ...................................................................................................................................................................... Co pass............................................................................................................................................................................................................. Getti g sta ted: Co pass................................................................................................................................................................................... Ho to: Co pass................................................................................................................................................................................................ Pe so alize: Co pass......................................................................................................................................................................................... T ou leshooti g: Co pass................................................................................................................................................................................. Maps................................................................................................................................................................................................................... Ho to: Maps..................................................................................................................................................................................................... Tips: Maps.......................................................................................................................................................................................................... T ou leshooti g: Maps...................................................................................................................................................................................... Appli atio s........................................................................................................................................................................................................ Getti g sta ted: Appli atio s............................................................................................................................................................................. Ho to: Appli atio s.......................................................................................................................................................................................... Tips: Appli atio s............................................................................................................................................................................................... T ou leshooti g: Appli atio s........................................................................................................................................................................... Bla kBe De i e Soft a e............................................................................................................................................................................... Ho to: Bla kBe De i e Soft a e.................................................................................................................................................................. T ou leshooti g: Bla kBe De i e Soft a e................................................................................................................................................... Ma age Co e tio s.......................................................................................................................................................................................... Mo ile et o k.................................................................................................................................................................................................. Wi-Fi te h olog ................................................................................................................................................................................................ Ma age Co e tio s.......................................................................................................................................................................................... Mo ile et o k.................................................................................................................................................................................................. WLAN te h olog ............................................................................................................................................................................................... Bluetooth te h olog ......................................................................................................................................................................................... Getti g sta ted: Bluetooth te h olog .............................................................................................................................................................. Ho to: Bluetooth te h olog ........................................................................................................................................................................... T ou leshooti g: Bluetooth te h olog ............................................................................................................................................................ NFC te h olog .................................................................................................................................................................................................. Getti g sta ted: NFC te h olog ........................................................................................................................................................................ Ho to: NFC te h olog ..................................................................................................................................................................................... T ou leshooti g: NFC te h olog ...................................................................................................................................................................... Po e a d atte .............................................................................................................................................................................................. Getti g sta ted: Po e a d atte ................................................................................................................................................................... Ho to: Po e a d atte ................................................................................................................................................................................ Sto age spa e a d edia a ds.......................................................................................................................................................................... Ho to: Sto age spa e a d edia a ds............................................................................................................................................................ Tips: Sto age spa e a d edia a ds................................................................................................................................................................. T ou leshooti g: Sto age spa e a d edia a ds............................................................................................................................................. Sea h................................................................................................................................................................................................................. Ho to: Sea h................................................................................................................................................................................................... Tips: Sea h........................................................................................................................................................................................................ T ou leshooti g: Sea h.................................................................................................................................................................................... SIM a d.............................................................................................................................................................................................................. Getti g sta ted: SIM a d................................................................................................................................................................................... Ho to: SIM a d................................................................................................................................................................................................ Se u it ............................................................................................................................................................................................................... Getti g sta ted: Se u it .................................................................................................................................................................................... Ho to: Se u it ................................................................................................................................................................................................. Tips: Se u it ...................................................................................................................................................................................................... T ou leshooti g: Se u it .................................................................................................................................................................................. Se i e ooks a d diag osti epo ts................................................................................................................................................................. A ept, delete, o esto e a se i e ook........................................................................................................................................................... Ru a diag osti epo t...................................................................................................................................................................................... Vie , su it, o delete a diag osti epo t....................................................................................................................................................... Set a default e ipie t fo diag osti epo ts..................................................................................................................................................... I a 't u o su it a diag osti epo t............................................................................................................................................................ Fi d ou s a tpho e odel u e a d e sio of the Bla kBe De i e Soft a e.................................................................................... S h o izatio .................................................................................................................................................................................................. Ho to: S h o izatio .................................................................................................................................................................................... T ou leshooti g: S h o izatio ..................................................................................................................................................................... A essi ilit optio s........................................................................................................................................................................................... Getti g sta ted: A essi ilit .............................................................................................................................................................................. Ho to: A essi ilit .......................................................................................................................................................................................... Cal ulato ........................................................................................................................................................................................................... Use the al ulato ............................................................................................................................................................................................... Co e t a easu e e t..................................................................................................................................................................................... Glossa .............................................................................................................................................................................................................. Legal oti e........................................................................................................................................................................................................ Glossa .............................................................................................................................................................................................................. Legal oti e........................................................................................................................................................................................................ RIM St i tl Co fide tial Quick Help Getting started: Your smartphone Fi d out a out apps a d i di ato s, a d hat the ke s do o ou Bla kBe ® s a tpho e. New in this release This elease i ludes a u Bla kBe e of e iti g e featu es a d se i es, as ell as so e e ha e e ts to e isti g featu es. ID A Bla kBe ® ID gi es ou o e ie t a ess to ultiple Bla kBe p odu ts a d se i es. Afte ou eate a Bla kBe ID, ou a use a si gle e ail add ess a d pass o d to log i to a Bla kBe p odu t that suppo ts Bla kBe ID. With Bla kBe ID, ou a a age apps that ou do loaded f o the Bla kBe App Wo ld™ sto ef o t a d keep apps ou do loaded he ou s it h s a tpho es. Fo o e i fo atio , see A out the Bla kBe ID, . Voi e e a led sea h Looki g fo so ethi g? You a o use ou oi e to sea h fo help, o ta ts, do u e ts, pi tu es, ideos, a d o e o ou Bla kBe s a tpho e a d o the I te et. Fo o e i fo atio , see Sea h fo a ite usi g oi e e a led sea h, Ho e s ee usto izatio Custo ize the Ho e s ee e e o e hidi g pa els ou do 't use egula l , a d hidi g i o s i spe ifi pa els o all pa els. Fo o e i fo atio , see Sho o hide a Ho e s ee pa el, a d Sho , hide, o fi d a appli atio i o , . Co pass appli atio Easil dete i e ou di e tio i elatio to the Ea th's ag eti poles o to t ue o th. You a also use the o pass ith lo atio - ased appli atio s su h as the Maps appli atio to fi d di e tio s ased o oo di ates. Fo o e i fo atio , see Co pass, NFC te h olog NFC te h olog allo s ou to ui kl e ha ge i fo atio et ee ou s a tpho e a d s a t a esso ies, s a t pa e t te i als, s a t a ess poi ts, a d s a t tags. Whe ou tap the NFC s a t tag eade of ou s a tpho e agai st a s a t tag, ou a see i fo atio su h as e add esses, oupo s, g aphi s, edia files, a d e e t details. Fo o e i fo atio , see NFC te h olog , Tou h-f ee all a s e i g You do 't eed to use ou ha ds to a s e alls he ou' e usi g a Bluetooth® e a led headset o a egula headset! No ou a set ou s a tpho e to a s e alls auto ati all afte se o ds. Fo o e i fo atio , see Cha ge ho ou a s e alls ith a headset, . Bluetooth e ha e e ts RIM St i tl Co fide tial You a o se d ultiple pi tu es at o e usi g Bluetooth te h olog . Fo details, see Se d a edia file, Co e ie tl se d a d e ei e a o ta t a d also alled a Ca d® usi g Bluetooth te h olog , a d sa e the e ei ed o ta t a d i to ou s a tpho e's o ta t list. Fo o e i fo atio , see Se d a d e ei e a o ta t a d usi g Bluetooth te h olog , Video e ha e e ts Re o d a d pla a k ideo i HD fo at. Fo o e i fo atio , see Cha ge the ideo size a d fo at, Pi tu e e ha e e ts Whe ou otate JPEG a d PNG pi tu es, the pi tu es a e sa ed auto ati all i the otated ie . So t pi tu es f o take . eithe e est to oldest, o oldest to e est. This lets ou see a slide sho i the o de that pi tu es e e You a o ie pi tu es i a slide sho usi g t a sitio s su h a slidi g, zoo i g, a d pa Cha ge ou slide sho optio s, i g. Fo o e i fo atio , see About the BlackBerry ID A Bla kBe ® ID gi es ou o e ie t a ess to ultiple Bla kBe p odu ts a d se i es. Afte ou eate a Bla kBe ID, ou a use a si gle e ail add ess a d pass o d to log i to a Bla kBe p odu t that suppo ts Bla kBe ID. With Bla kBe ID, ou a a age apps that ou do loaded f o the Bla kBe App Wo ld™ sto ef o t a d keep apps ou do loaded he ou s it h s a tpho es. Whe ou set up ou Bla kBe s a tpho e, ou ight e e ui ed to eate a Bla kBe ID. You a also eate a Bla kBe ID f o ithi a app that uses Bla kBe ID, o isiti g . la k e . o / la k e id. So e se i es a d apps that suppo t Bla kBe ® ID e ui e ou to e-e te ou logi i fo atio afte a e tai a ou t of ti e has passed if ou a e ot a ti el usi g the app. You ight also e e ui ed to e-e te ou Bla kBe ID logi i fo atio if ou ha ge a of ou Bla kBe ID i fo atio , if ou delete all the data o ou s a tpho e, o if ou update ou Bla kBe ® De i e Soft a e o ou s a tpho e. Related i fo atio C eate a Bla kBe ID, Cha ge ou Bla kBe ID i fo atio , Visit the Setup application The Setup appli atio helps ou lea a out a igatio a d t pi g, ha ge optio s to pe so alize ou Bla kBe ® s a tpho e, a d set up et o k o e tio s, su h as Bluetooth® o e tio s. You a also set up e ail add esses a d so ial et o ki g a ou ts. The Setup appli atio should appea auto ati all the fi st ti e that ou tu o ou s a tpho e. . If the Setup appli atio does ot appea auto ati all , o the Ho e s ee o i a folde , li k the Setup i o . . Cli k a se tio to ha ge optio s o to o plete a sho t se ies of p o pts that help ou set the optio s. RIM St i tl Co fide tial Important keys Wat h the ideo F o t ke s Ke Na e A tio s T a kpad • • • Slide ou fi ge to o e a ou d the s ee . P ess li k to sele t a ite . P ess a d hold to ope a pop-up e u. Me u • • • Ope a e u. Sele t a highlighted e u ite . P ess a d hold to s it h appli atio s ui kl . Es ape • • Retu to the p e ious s ee . Close the e u. Se d • • Make a all. A s e a all. E d/Po e • • • E d a all. Retu to the Ho e s ee . P ess a d hold to tu o o tu off ou Bla kBe ® s a tpho e. Top ke s Ke Na e A tio s Lo k Lo k o u lo k the s ee a d ke oa d. Na e A tio s Volu e/Mute • • Side ke s Ke • • P ess the top a d otto ke s to ha ge the olu e. P ess a d hold the top o otto ke to pla the e t o p e ious edia file. Befo e ou take a pi tu e o e o d a ideo, p ess the top o otto ke to zoo i o out. P ess the iddle ke to ute a all o ute the olu e. RIM St i tl Co fide tial Ke Ke Na e A tio s Co • • • e ie e ke If suppo ted, ope the a e a. If suppo ted, take a pi tu e. You a also usto ize this ke . oa d Ke Na e A tio s Shift Capitalize lette s. Alt T pe the alte ate ha a te o a ke . ol Ope the s ol list. Ba kspa e/Delete Delete the p e ious ha a te o a sele ted ite . E te Sele t a ite . Speake pho e Tu o o tu off the speake pho e du i g a all. Flashing LED The LED o the top of ou Bla kBe ® s a tpho e flashes diffe e t olo s to i di ate diffe e t statuses. Flashi g LED olo Des iptio G ee You' e i a i eless o e age a ea. You a tu this otifi atio . Blue You s a tpho e is o e ted to a Bluetooth® e a led de i e. You a tu o o tu off this otifi atio . Red A e essage has a i ed a d ou sele ted p ofile is set to otif ou usi g the flashi g LED. If ou' e usi g ou s a tpho e ith a s a t a d, ou s a tpho e is a essi g data o the s a t a d. Related i fo The atte po e le el fo s a tpho e is tu ed off a the otifi atio fo the lo otifi atio fo ha gi g tu s a tpho e. atio o o tu off ou s a tpho e is lo , o ou d is ha gi g. You a 't tu off atte po e le el. The s off he ou tu o ou RIM St i tl Co fide tial Tu Tu off Bluetooth o e tio otifi atio , o flashi g LED otifi atio fo i eless o e age, Icons Application icons You a a ess ou appli atio s li ki g the i o s o the ho e s ee a d i folde s o the ho e s ee . The i itial ie of the ho e s ee displa s i o s fo o l so e of the a aila le appli atio s. To ie o e appli atio i o s o the ho e s ee , li k All. Depe di g o ou Bla kBe ® s a tpho e odel, ad i ist ato , a d i eless se i e p o ide , so e appli atio s e a aila le. You ight e a le to do load so e appli atio s f o the Bla kBe App Wo ld™ sto ef o t. To see a full i o guide, go to Guide. . la k e . o /do s/s a tpho es. Cli k ou s a tpho e odel, the ight ot li k the I o Setup Setup E te p ise A ti atio A ti ate a o k e ail a ou t usi g the Bla kBe E te p ise Se e . Optio s Po e a d lo k Pass o d Lo k Po e Off Messages Sa ed Messages Added e ail add ess Added o k e ail add ess Messages Te t Messages I sta t essagi g I sta t Messagi g folde BBM™ ® RIM St i tl Co fide tial So e appli atio s ight appea i this folde i ludi g appli atio s that ou do load. Wi do s Li e™ Messe ge fo Bla kBe s a tpho es Google Talk™ fo Bla kBe ® ® s a tpho es AOL® I sta t Messe ge ™ Se i e fo Bla kBe s a tpho es Yahoo!® Messe ge fo Bla kBe Appli atio s B o se Ma age Co Maps Help Pass o d Keepe Voi e Diali g e tio s Appli atio s folde So e appli atio s ight appea i this folde , i ludi g appli atio s that ou do load. Media Media folde Videos Pi tu es Musi Ri g To es Voi e Notes Ca e a Video Ca e a Voi e Notes Re o de Pod asts Pe so al o ga ize Co ta ts Cale da Tasks Me oPad ® ® s a tpho es RIM St i tl Co fide tial Clo k Cal ulato Do u e ts To Go® Files Files So ial et o ki g a d Bla kBe o ile pu hasi g App Wo ld™ Fa e ook® fo Bla kBe Bla kBe So ial Feeds ® s a tpho es T itte ® fo Bla kBe ® s a tpho es De i e Soft a e update Soft a e update fo the Bla kBe Soft a e is a aila le ® De i e Soft a e update fo the Bla kBe is ei g do loaded De i e Soft a e Soft a e update fo the Bla kBe Soft a e is ead to e i stalled De i e Soft a e update fo the Bla kBe is stopped De i e Soft a e Sou ds a d ale ts No al p ofile Pho e Calls O l p ofile Loud p ofile Custo Mediu Sile t p ofile p ofile p ofile Vi ate O l p ofile All Ale ts Off p ofile Ga es folde B i kB eake Ga es So e appli atio s ight appea i this folde , i ludi g appli atio s that ou do load. Wo d Mole RIM St i tl Co fide tial Home screen icons These i o s a e status i di ato s that appea at the top of the ho e s ee . Depe di g o ou Bla kBe ® s a tpho e odel a d i eless se i e p o ide , so e of these i o s Ne ite To lea this i o , ope ea h ite i di ato . ight ot appea . Update is a aila le i the Bla kBe sto ef o t that has this Se di g data Ne ite Re ei i g data S ste Ne BBM™ ite Ne BBM G oups ite App Wo ld™ i the So ial Feeds appli atio is us To lea this i o , ope ea h hat that has this i o . Roa i g U ead Ala Missed all ou t is set essage ou t Cale da e i de ou t Bluetooth® te h olog is tu ed o Wi-Fi® te h olog is tu ed o NFC te h olog is tu ed o Message inbox icons These i o s i di ate the t pe o status of ea h Depe di g o ou Bla kBe U ead essage ® s a tpho e essage i ou i o . odel a d i eless se i e p o ide , so e of these i o s ight ot appea . Ne BBM™ ite To lea this i di ato , ope ea h hat that has this i di ato . Read essage BBM hat is ope D aft essage Ne BBM G oups ite Filed essage Ne RSS ite RIM St i tl Co fide tial Message ith a atta h e t Message is ei g se t Message is high p io it Message has ot ee se t Te t essage ith a atta h e t Message has ee se t Te t essage Message has ee deli e ed Message has ee ead Battery power level icons These i o s appea at the top of the Ho e s ee a d at the top of the s ee i so e appli atio s. Full atte Lo Batte is ha gi g atte Typing icons These i o s appea i the uppe - ight o e of the s ee he ou t pe. CAP lo k apital lette lo k Multi-tap NUM lo k Cu e t i put la guage Alt e lo k ode ode Phone icons These i o s appea at the top of the Ho e s ee a d i the Pho e appli atio . Missed all Re ei ed all Pla ed all Voi e ail Calendar icons These i o s appea at the otto of the s ee he ou highlight a ale da e t . essage RIM St i tl Co fide tial E e t e i de Re u i g appoi t e t Meeti g e i de E eptio fo e u i g appoi t e t Notes Camera icons These i o s appea at the otto of the s ee i the a e a. You a li k these i o s. Vie pi tu es Geotaggi g is tu ed o Geotaggi g is tu ed off Take a othe pi tu e Flash is tu ed o Flash is tu ed off Auto ati flash ode S e e ode Video camera These i o s appea at the otto of the s ee i the ideo a e a. You a Sta t e o di g Pause e o di g Se d ideo Re a e ideo Delete ideo Your Home screen Use a picture as your smartphone wallpaper . O the Ho e s ee , li k the Media i o > Pi tu es i o . . B o se to a pi tu e. ke > Set As Wallpape . . P ess the li k these i o s. this o ! Related i fo atio M displa ha ged, RIM St i tl Co fide tial Add a shortcut to your Home screen or Favorites panel You a add a sho t ut to gi e ou self ui k a ess to ite s su h as f e ue tl used e sites, o ta ts, appli atio s, files, pod ast ha els, o edia atego ies. . B o se to a e site, o highlight the ite that ou a t to eate a sho t ut fo . ke > Add to Ho e S ee . . P ess the • To ha ge the a e of the sho t ut, t pe a e a e. • To ha ge the lo atio he e the sho t ut appea s, ha ge the Lo atio field. • To add the sho t ut to ou Fa o ites pa el, sele t the Ma k as Fa o ite he k o . . Cli k Add. Show or hide a Home screen panel . O the Ho e s ee , p ess the ke > Ma age Pa els. . Sele t o lea the he k o fo ea h pa el. . P ess the ke > Sa e. Show, hide, or find an application icon Depe di g o ou the e, ou ight ot e a le to hide so e appli atio i o s. O the Ho e s ee o i a folde , do a of the follo i g: • To see all ou appli atio i o s, o the a igatio a , li k All. • To hide a appli atio i o , highlight the i o . P ess the ke > Hide I o . If the i o appea s i othe pa els, ou a hide the i o i all pa els o i the u e t pa el o l . ke > Sho All I o s. • To sho all hidde appli atio i o s, p ess the ke > Hide I o . A he k a k should ot appea • To stop hidi g a appli atio i o , highlight the i o . P ess the eside the Hide I o field. Related i fo atio M displa ha ged, Move an application icon . O the Ho e s ee o i a . P ess the ke . • To o e the appli atio • To o e the appli atio • To o e the appli atio appli atio folde , highlight a appli atio i o . i o to a diffe e t lo atio o the Ho e s ee , li k Mo e. Cli k the e lo atio . i o i to a appli atio folde , li k Mo e To Folde . Cli k a appli atio folde . i o out of a appli atio folde , li k Mo e To Folde . Cli k Ho e o a appli atio folde . Switch themes . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Displa > S ee Displa . . I the The e se tio , li k a the e. RIM St i tl Co fide tial . Cli k A ti ate. To delete a the e, li k the the e. Cli k Delete. Set the number of icons that appear on the Home screen O the Ho e s ee o i a folde , li k the Optio s i o . Cli k A essi ilit . Cha ge the Ho e S ee G id La out field. ke > Sa e. P ess the Change what happens when you type on the Home screen Depe di g o ou t pi g i put la guage, ou ight ot e a le to use sho t ut ke s to ope appli atio s. . O the Ho e s ee , p ess the ke > Optio s. • To sea h ou Bla kBe ® s a tpho e o the I te et he ou t pe o the Ho e s ee , ha ge the Lau h T pi g field to U i e sal Sea h. • To ope appli atio s he ou p ess sho t ut ke s, ha ge the Lau h T pi g field to Appli atio Sho t uts. . P ess the ke > Sa e. Add a message that appears when your smartphone is locked O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > Message o Lo k S ee . T pe the te t that ou a t to appea o the s ee he ke > Sa e. P ess the ou s a tpho e is lo ked. Feature availability The follo i g ite s affe t the a aila ilit of featu es o ou Bla kBe ® s a tpho e. The featu es dis ussed a e e a ples, a d a e ot i lusi e of e e featu e that ight o ight ot e a aila le o ou s a tpho e. S a tpho e odel Wi eless se i e pla ea t as Featu es su h as GPS, the a e a a d ideo a e a, a d et o k o e tio optio s a e depe de t o ou s a tpho e odel. To fi d featu e spe ifi atio s fo ou s a tpho e odel, isit . la k e . o /go/de i es. You ust pu hase o ha ge ou i eless se i e pla th ough ou i eless se i e p o ide . A i eless se i e pla ith pho e o oi e is e ui ed fo ou to use the Pho e appli atio a d to se d a d e ei e te t essages. RIM St i tl Co fide tial A i eless se i e pla ith data is e ui ed fo ou to use the o se se i e a d i sta t essagi g appli atio s, a d to se d a d e ei e e ail essages a d PIN essages. A i eless se i e pla ight affe t hi h apps ou a do load a d ho ou a do load the . Fo o e i fo atio a out ou pla , o ta t ou se i e p o ide . Bla kBe I te et Se i e a d Bla kBe E te p ise Se e i eless O e ou ha e a data pla , ou ust set up ou e ail add ess o thi d-pa t i sta t essagi g a ou t i o de to se d a d e ei e e ail essages, use thi d-pa t i sta t essagi g appli atio s, a d use so e o se optio s. If ou a e a i di idual use , he ou set up ou e ail add ess o i sta t essagi g a ou t, ou a e asso iati g it ith the Bla kBe ® I te et Se i e. If ou a e a o po ate use , ou ad i ist ato sets up ou e ail a ou t asso iati g it ith a Bla kBe ® E te p ise Se e . You ad i ist ato ight set optio s that dete i e the featu es a d setti gs that a e a aila le o ou s a tpho e a d if ou a add o update a app. To ie the IT poli ies that ha e ee set ou ad i ist ato , o the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Se u it Status I fo atio > Vie IT Poli . Wi eless se i e p o ide Featu es su h as te t essagi g, lo atio - ased se i es, a d so e pho e featu es a e depe de t o ou i eless se i e p o ide 's offe i gs. You ight ha e the optio to do load apps f o a e page o a appli atio . Fo o e i fo atio , o ta t ou i eless se i e p o ide . Wi eless et o k The i eless et o k that ou s a tpho e is o e ted to ight affe t the a aila ilit of so e featu es. Depe di g o ou i eless se i e p o ide a d a aila le oa i g optio s, diffe e t i eless et o ks a e a aila le. So e i eless et o ks do 't suppo t featu es su h as all lo ki g, all fo a di g, o ell oad asti g. Fo o e i fo atio , o ta t ou i eless se i e p o ide . RIM St i tl Co fide tial Regio Depe di g o ou egio , ou ight ha e the optio to add o update apps usi g the Bla kBe App Wo ld™ sto ef o t. You ight also e a le to do load apps f o a e page o a appli atio . The a aila ilit of e tai apps a ies egio . Related i fo atio Bla kBe De i e Soft a e, Che k hat i eless et o ks ou s a tpho e o Fi d o e i fo atio , e ts to, Find more information • • • • Help o ou s a tpho e: Fi d step- -step i st u tio s i the use guide fo the Ho e s ee o i a appli atio e u. .dis o e la k e . o : Fi d soft a e, appli atio s, a d a esso ies fo You i eless se i e p o ide e site: Fi d i fo atio a out ou i eless . la k e . o /go/de la atio of o fo it : Vie the De la atio of Co HG . / ou Bla kBe ® s a tpho e. Cli k Help o ou s a tpho e. et o k o i eless se i e pla . fo it ade u de Di e ti e / /EC How to: Top 10 Bla kBe ® s a tpho e use s ha e spoke ! He e a e the top thi gs the a t to k o ho to do o thei s a tpho es. Set up an email address . O the Ho e s ee , li k the Setup i o . . I the Setup se tio , li k the E ail A ou ts i o . . Follo the s ee s to set up ou e ail add ess. Whe ou e ail add ess is set up o e tl , ou e ei e a o fi essage. To ie a d a age ou e ail essages, o the Ho e s ee , li k the Messages i o . atio Note: I so e ases, ou ight see the follo i g optio s. If so, sele t o e of the optio s. • I te et Mail A ou t: Use this optio to asso iate ou Bla kBe ® s a tpho e ith o e o o e e isti g e ail a ou ts fo e a ple, Wi do s Li e™ Hot ail® o to eate a e e ail add ess fo ou s a tpho e. • E te p ise A ou t: If ou ad i ist ato ga e ou a e te p ise a ti atio pass o d, use this optio to asso iate ou s a tpho e ith ou o k e ail a ou t usi g the Bla kBe ® E te p ise Se e . this o ! If ou a e t i g to set up a I te et e ail a ou t fo e a ple, Wi do s Li e™ Hot ail® o Google Mail™ o a e e ail add ess fo ou s a tpho e, a d do ot see this optio , o ta t ou ad i ist ato o i eless se i e p o ide . Related i fo atio Cha ge optio s fo ou pe so al e ail a ou t, RIM St i tl Co fide tial About downloading apps with the BlackBerry App World With the Bla kBe App Wo ld™ sto ef o t, ou a sea h fo a d do load ga es, the es, so ial et o ki g apps, pe so al p odu ti it apps, a d u h o e. Usi g a e isti g Pa Pal® a ou t, ou a u a d do load apps to ou s a tpho e o e the i eless et o k. If ou do 't al ead ha e the Bla kBe App Wo ld o ou s a tpho e, ou a do load it at . la k e app o ld. o . Fo o e i fo atio a out a agi g apps usi g Bla kBe App Wo ld, li k the Bla kBe ke > Help. App Wo ld i o . P ess the Depe di g o ou i eless se i e p o ide a d egio , ou ight ha e the optio to add o update apps usi g the Bla kBe App Wo ld™ sto ef o t. You ight also e a le to do load apps f o a e page t isiti g o ile. la k e . o f o ou Bla kBe s a tpho e , o th ough ou i eless se i e p o ide . Data ha ges ight appl he ou add o use a app o e the i eless et o k. Fo o e i fo atio , o ta t ou i eless se i e p o ide . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o ou s a tpho e, sele t the edia t a sfe optio . . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou o pute a d fi d the file. Desktop Soft a e, Synchronize email over the wireless network You a set the Wi eless Re o ile optio fo ea h e ail add ess that is asso iated ith ou Bla kBe ill s h o ize ou e ail o e the i eless et o k. . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > E ail Re o iliatio . . If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. . Sele t the Wi eless Re o ile he k o . . P ess the ke > Sa e. ® s a tpho e, hi h RIM St i tl Co fide tial this o ! Copy contacts from your SIM card to your contact list Depe di g o ou i eless se i e p o ide a d i eless et o k, this featu e ke > SIM Pho e Book. . I the o ta t list, p ess the . P ess the ke > Cop All To Co ta ts. ight ot e suppo ted. Note: If ou t to op a SIM a d o ta t ith a pho e u e that at hes the pho e u e of a o ta t that al ead appea s i ou o ta t list, ou Bla kBe ® s a tpho e does ot op the SIM a d o ta t. Send a text message The u e of e ipie ts that ou a se d a te t essage to depe ds o ou i eless se i e p o ide . . O the Ho e s ee , li k the Te t Messages i o . ke > Co pose Te t Message. . P ess the . I the To field, do o e of the follo i g: • T pe a o ta t a e. • P ess the ke > Choose Co ta t. Cli k a o ta t. • T pe a pho e u e that a e ei e te t essages i ludi g the ou t ode a d a ea ode . Fo la guages ith ke o the ke oa d. o -Lati ha a te s, p ess the Alt ke to t pe u e s. P ess the • If ou Bla kBe ® s a tpho e is o e ted to a CDMA et o k, ou a t pe a e ail add ess. . T pe a essage. . P ess the ke o the ke oa d. Related i fo atio Pe so al dist i utio lists, I a 't se d essages, Atta h a edia file, o ta t a d, appoi t e t, o lo atio to a te t essage, View a location on a map . O the Ho e s ee , li k the Maps i o . ke > Fi d a Lo atio . . P ess the • To sea h fo a poi t of i te est su h as a usi ess o la d a k, i the Fi d a sto e, afé, et . field, t pe the i fo fo the poi t of i te est. Highlight the poi t of i te est. • To ie a e lo atio , i the Fi d a add ess field, t pe a add ess. Highlight the lo atio . • To ie a lo atio fo a o ta t, i the Fi d a sto e, afé, et . field, t pe the o ta t a e. Highlight the o ta t i fo atio . • To ie a fa o ite lo atio , i the Fa o ites se tio , highlight the lo atio . . P ess the ke > Vie o Map. atio RIM St i tl Co fide tial If ou a e ie i g a lo atio othe tha ou u e t lo atio , to get di e tio s to this lo atio f o ou u e t lo atio , ke > Na igate to He e. You Bla kBe ® s a tpho e ust ha e a i te al GPS e ei e o e pai ed ith a p ess the Bluetooth® e a led GPS e ei e to pe fo this task. Lock or unlock your smartphone You a lo k the ke oa d a d s ee to a oid p essi g a ke o the s ee a ide tall o aki g alls a ide tall a d, if ou ha e set a Bla kBe ® s a tpho e pass o d, ou a also lo k ou s a tpho e ith a pass o d. Depe di g o ho ou o ou ad i ist ato set ou pass o d optio s, if ou do 't use ou s a tpho e fo a e tai pe iod of ti e, ou s a tpho e ight lo k ith a pass o d auto ati all . Do o e of the follo i g: • To lo k the ke oa d a d s ee , p ess the • To u lo k the ke oa d a d s ee , p ess the ke o the top of ou s a tpho e. ke agai . • To lo k ou s a tpho e ith a pass o d, o the Ho e s ee o i a folde , li k the • To u lo k ou s a tpho e, e te ou pass o d. P ess the i o . ke . Turn on or turn off a network connection You should keep et o k o e tio s tu ed off i e tai pla es, su h as o a ai pla e o i a hospital. Fo i fo atio , see the Safet a d Produ t I for atio ooklet fo ou Bla kBe ® s a tpho e. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . • To tu o a et o k o e tio , sele t the he k o eside a o e tio t pe. • To tu off a et o k o e tio , lea the he k o eside a o e tio t pe. • To tu o the et o k o e tio s that e e tu ed o p e iousl , li k Resto e Co e tio s. Related i fo atio I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to a WLAN, I a 't o e t to the o ile I a 't o e t to the o ile I a 't o e t to a WLAN, et o k, o k, et o k, o k, et o k, et o k, Turn off word substitution O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > T pi g. Fo a ke oa d, li k Ad a ed St le Optio s. Clea the Spelli g he k o . oe RIM St i tl Co fide tial . P ess the ke > Sa e. Tips: Top 10 Sa e ti e a d a i ize ou effi ie ith these ui k tips. Tips: Finding apps Look i a folde o ou ho e s ee . So e apps a e lo ated i folde s o ou ho e s ee . Cli k a folde to see hat apps a e i side. Make all hidde apps isi le o the ho e s ee . O the ho e s ee , p ess the ke > Sho All I o s. To u hide the app, highlight it a d the li k Hide I o to lea the he k a k. If the i o is hidde i othe pa els, ou a u hide the i o i all pa els, o i the u e t pa el o l . If Sho All I o s does ot appea i the e u, the e a e o apps hidde f o ie . Sea h fo a app. O the ho e s ee , sta t t pi g the app a e. Ve if that the app is i stalled. O the ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Appli atio Ma age e t. If the app is listed, it is i stalled o ou Bla kBe ® s a tpho e. Tips: Managing indicators I di ato s tell ou that the e is so ethi g e o updated, su h as a e essage, oi e ail essage, o feed, o the i fo ou of the status of so ethi g, su h as the atte o et o k o e tio . I di ato s ofte appea o app i o s, e o te t ithi apps, a d at the top of the Ho e s ee . Re o e the e ite i di ato Re o e the u ope ed Ope ea h ite that has this i di ato . Fo e a ple, to e o e it f o the Messages i o , li k the i o . essage i di ato I the Messages app, do o e o o e of the follo i g: • Ope all of ou essages li ki g o the . If ou a 't fi d all of ou u ead essages i ou i o , look i ou essages folde s. • Ma k a essage as ead. Highlight a essage. P ess the ke > Ma k Read. RIM St i tl Co fide tial • Ma k all essages that a e p io to a date as ead. ke > Ma k P io Highlight a date field. P ess the Read. Ide tif a i di ato . • • You ight e a le to ide tif a i di ato seei g the i o of the appli atio that the i di ato efe s to. To see a o plete list of appli atio s o ou Bla kBe ® s a tpho e a d thei i o s, o the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Appli atio Ma age e t. Fo a o plete list of i di ato s, isit . la k e . o /do s/s a tpho es. Cli k ou s a tpho e odel, a d the li k the I o s guide. Tips: Updating your software Updated Bla kBe update the soft a eate a d sa e a o ou o pute u fo esee issue. ® De i e Soft a e a d Bla kBe ® Desktop Soft a e a e eleased pe iodi all , a d ou ight e a le to e f o eithe ou o pute o ou s a tpho e. Resea h I Motio e o e ds that ou egula l a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a Che k to see if the e is updated Bla kBe De i e Soft a e that ou a do load o e the et o k. Depe di g o ou s a tpho e odel, this featu e ight ot e suppo ted. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Soft a e Updates. Update ou Bla kBe . la k e . o /update. Cli k O ou o pute , isit Che k fo Updates. Co e t ou s a tpho e to ou o pute . Set ou Bla kBe auto ati all . De i e Soft a e f o ou o pute . Desktop Soft a e to he k fo updates Update ou Bla kBe Desktop Soft a e . Fo i st u tio s, see the Help i Bla kBe Visit . la k e Related i fo atio Bla kBe De i e Soft a e, Tips: Doing things quickly Fo full i st u tio s, li k the li ks u de Related i fo atio at the otto . Desktop Soft a e. . o /desktopsoft a e. RIM St i tl Co fide tial A ess popula optio s su h as ha gi g ou i g to e, setti g the ala , ie i g otifi atio s, a d tu i g o o tu i g off et o k o e tio s. Highlight a d li k the a eas at the top of the Ho e s ee . See all the apps a d folde s o the Ho e s ee , o the pa el a d ie the allpape . O the a igatio i i ize S it h to a othe app. a , li k All. P ess a d hold the Note: The othe app ke . Cli k a app. ight still e u i g i the a kg ou d. Ope a app ith a o e ie e ke . P ess a o e ie e ke o the side of ou s a tpho e. Note: You a usto ize hi h app a o e ie e ke ope s. Use pop-up Pop-up e us p o ide o o a aila le a tio s, a d appea i the e te of the s ee . Fo e a ple, ou a use the popup e u i a essage to file, fo a d, o epl to the essage. To ope a pop-up e u, tou h a d hold the s ee o p ess a d hold the t a kpad. To sele t a o a d, tap the i o o li k the t a kpad. e us. Wat h the ideo S it h to the Fa o ites, Media, Do pa els. loads, a d F e ue t O the Ho e s ee , highlight All o the a igatio slide ou fi ge o the t a kpad ight o left. a a d Add a app to the Fa o ites pa el. Highlight a app o the Ho e s ee o i a folde . P ess the ke > Ma k as Fa o ite. Cha ge optio s fo the Ho e s ee su h as the allpape . O the Ho e s ee , p ess the ke > Optio s. Related i fo atio Cha ge hat happe s he ou t pe o the Ho e s ee , Assig a appli atio to a o e ie e ke , Keep a appli atio u i g i the a kg ou d a d s it h to a othe appli atio , Tips: Extending battery life Fo full i st u tio s, li k the li ks u de Related i fo Set ou Bla kBe auto ati all . ® s a tpho e to tu o a d tu atio at the otto . off O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Auto O /Off. RIM St i tl Co fide tial You a set ou s a tpho e to tu off hile ou a e 't usi g it fo a e te ded pe iod, like he ou sleep. Data ou e ei e he the s a tpho e is tu ed off auto ati all updates he the s a tpho e tu s o . Set a klighti g to e ai o fo a sho te pe iod of ti e, a d lo e its ight ess. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > S ee Displa . Tu O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k a et o k o e tio to lea the he k o . off et o k o Close apps he e tio s ou a e 't usi g. ou' e fi ished ith the . I a app, p ess the ke > Close. Whe ou s it h f o o e app to a othe , so e apps, su h as the B o se app o the Musi app, u i the a kg ou d, hi h uses atte po e . S it h ou i ati g otifi atio s to sou d otifi atio s o LED otifi atio s, lo e the olu e of ou sou d otifi atio s, o sele t a sho te i g to e. O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . Cli k Cha ge Sou ds a d Ale ts. Delete the o igi al te t f o Whe a epl essage. ou a e epl i g to a essage, p ess the ke > Delete O igi al Te t. If ou s a tpho e has a a e a flash, tu Keep ou atte Keepi g the atte off the flash. e tio s lea . lea e te ds the life of ou atte . O the Ho e s ee , li k the Ca e a i o . Cli k the flash i o at the otto of the s ee u til the flash off i di ato appea s. E e fe o ths, use a otto s a o d loth to lea the etal o ta ts o the atte a d the s a tpho e. Related i fo atio Delete the o igi al te t f o a epl essage, Cha ge ou i g to e, otifie s, o e i de s, Tu o o tu off a et o k o e tio , Set optio s fo a klighti g, Set ou s a tpho e to tu o a d tu off auto ati all , Tips: Freeing and conserving storage space T to ai tai at least KB of a aila le appli atio sto age o ou Bla kBe ® s a tpho e. If ou fi d that ou s a tpho e p o esses a e u usuall slo , t f eei g sto age spa e deleti g files that ou do 't eed. Cha gi g optio s fo e ail, ale da e t ies, a d edia files ight help ou o se e sto age spa e. RIM St i tl Co fide tial Che k ho Close a u h f ee sto age spa e ou ha e. apps ou' e ot usi g. O the ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Sto age. I a app, p ess the ke > Close o p ess the ke u til the ho e s ee appea s. Delete u Delete eeded files. o si g histo O the ho e s ee o i a folde , li k the Files i o . Fi d a d ke > Delete. highlight a file. P ess the a d lea the a he. O the ho e s ee , li k the B o se i o . P ess the ke > Optio s. Go to the Clea B o si g Data se tio . Redu e the a ou t of ti e that ou s a tpho e sto es e ail essages a d ale da e t ies. O the ho e s ee , li k the Messages i o o Cale da i o . ke > Optio s. P ess the Stop sto i g se t O the ho e s ee , li k the Messages i o . P ess the essages o ou s a tpho e. ke > Optio s > E ail P efe e es. Re ei e o l the fi st se tio of lo g e ail hoose hethe to do load o e. Sto e files o a essages, a d edia a d i stead of the s a tpho e. Redu e the size of pi tu es ou take. O the ho e s ee , li k the Messages i o . P ess the ke > Optio s > Message Displa a d A tio s. You Bla kBe s a tpho e suppo ts edia a d sizes up to GB. O l i oSD edia a ds a e suppo ted. O the ho e s ee , li k the Ca e a i o . P ess the ke > Optio s. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Related i fo atio Cop , o e, e a e, o delete a file, Re ei e o l the fi st se tio of lo g e ail essages, Cha ge the size of pi tu es that ou take, Vie the a ou t of a aila le sto age spa e o ou s a tpho e, Set ho lo g ou s a tpho e sto es essages, Stop sto i g essages se t f o ou o pute o ou s a tpho e, Stop sto i g essages se t f o ou s a tpho e o ou o pute , Cha ge ho lo g ou s a tpho e sto es ale da e t ies, Keep a appli atio u i g i the a kg ou d a d s it h to a othe appli atio , The appli atio sto age o s a tpho e is lo , RIM St i tl Co fide tial Tips: Keeping your information safe You a take so e si ple steps to help p e e t the i fo su h as a oidi g lea i g ou s a tpho e u atte ded. atio o ou Bla kBe ® s a tpho e f o ei g o p o ised, Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Set a s a tpho e pass o d. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Pass o d. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > E ptio . pt o ta ts a d files. Ba k up ou s a tpho e data to ou o pute . Use the Bla kBe ® Desktop Soft a e to a k up ou s a tpho e data to ou o pute . To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . Ba k up ou s a tpho e data to a O the Ho e s ee , li k the Setup i o . I the Setup se tio , li k De i e S it h > Sa e Data. edia a d. Related i fo atio Set a s a tpho e pass o d, Tu o e ptio , Phone shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts Cha ge ou i g to e Fo ight ot e a aila le. the Ho e s ee , p ess the ke . P ess the ke > Pho e Ri g To es. Che k ou oi e ail P ess a d hold . Set up a speed dial fo a o ta t Add a e te sio to a pho e u T pe a lette i a pho e u I se t a plus sig + F o the Ho e s ee o i the pho e appli atio , p ess a d hold the ke that ou ould like to assig speed dial to. P ess the Alt ke a d X. T pe the e te sio e field he t pi g a pho e u P ess the Alt ke a d the lette ke . P ess O e. RIM St i tl Co fide tial Tu o o tu off the speake pho e du i g a all P ess the ke o the ke oa d. Stop liste i g to a all ith a i eless headset P ess the ke o the ke oa d. Cha ge the a ti e pho e u Fo the Ho e s ee , p ess the the top of the s ee . Cli k a pho e u ke . Cli k ou pho e u e at e. Typing shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts I se t a pe iod I se t a at sig ight ot e a aila le. P ess the Spa e ke t i e. The e t lette is apitalized. @ o a pe iod . i a e ail add ess field P ess the Spa e ke . Capitalize a lette P ess a d hold the lette ke u til the apitalized lette appea s. Tu P ess the Alt ke a d the Right Shift ke . To tu p ess the Left Shift ke o Right Shift ke . o CAP lo k T pe a s ol P ess the S ol. off CAP lo k, ol ke . T pe the lette that appea s elo the T pe the alte ate ha a te o a ke P ess the Alt ke a d the ha a te ke . T pe a a e ted o spe ial ha a te P ess a d hold the lette ke a d, o the t a kpad, slide ou fi ge left o ight. Fo e a ple, to t pe ü, p ess a d hold U a d slide ou fi ge left u til ü appea s. Release the lette ke he the a e ted o spe ial ha a te appea s. T pe a u e i a te t field P ess a d hold the Alt ke a d p ess the u T pe a u e i a u P ess a u Tu e field o NUM lo k Highlight te t ha a te e ke . You do ot eed to p ess the Alt ke . P ess the Alt ke a d the Left Shift ke . To tu p ess the Left Shift ke o Right Shift ke . Highlight a li e of te t e ke . off NUM lo k, P ess the Left Shift ke o Right Shift ke a d, o the t a kpad, slide ou fi ge up o do . ha a te P ess the Left Shift ke o Right Shift ke a d, o the t a kpad, slide ou fi ge left o ight. Cut highlighted te t P ess the Left Shift ke o Right Shift ke a d the Ba kspa e/ Delete ke . Cop highlighted te t P ess the Alt ke a d li k the t a kpad. Paste te t P ess the Left Shift ke o Right Shift ke a d li k the t a kpad. RIM St i tl Co fide tial Personalize: Top 10 Make ou Bla kBe ® s a tpho e ou o getti g apps, t a sfe i g ou files, a d pe so alizi g ou setti gs. Change your ring tone, notifiers, or reminders I additio to ha gi g the to e, ou a also ha ge optio s fo otif atio du i g alls, olu e, LED, a d i atio . . O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . . Cli k Cha ge Sou ds a d Ale ts > Sou ds fo Sele ted P ofile. • To ha ge ou i g to e, li k Pho e. • To ha ge otifie s o e i de s, li k to e pa d a se tio . Cli k a optio . . I the Ri g To e, Notifie To e, o Re i de To e field, do o e of the follo i g: • Cli k a to e. • To use a so g that is o ou Bla kBe ® s a tpho e o o a edia a d, li k All Musi . Fi d a d li k a so g. • To use a oi e ote that ou e o ded, li k All Voi e Notes. Fi d a d li k a oi e ote. • To use a p eloaded ale t, li k All Ale ts. Fi d a d li k a ale t. . P ess the ke > Sa e. this o ! Related i fo atio I a 't ha ge the u e of ti es that s a tpho e i gs, Use a picture as your smartphone wallpaper . O the Ho e s ee , li k the Media i o > Pi tu es i o . . B o se to a pi tu e. ke > Set As Wallpape . . P ess the this o ! Related i fo atio M displa ha ged, Add, rename, or delete a folder on the home screen O the ho e s ee , do o e of the follo i g: • To add a folde , p ess the ke > Add Folde . T pe a a e fo the folde . Cli k Add. ke > Edit Folde . T pe a a e fo the folde . Cli k Sa e. • To e a e a folde , highlight a folde . P ess the • To delete a folde , highlight a folde . P ess the ke > Delete. RIM St i tl Co fide tial Add or change your signature Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. . O the Ho e s ee , li k the Messages i o . ke > Optio s. . P ess the • Fo a o k e ail a ou t, li k E ail P efe e es. If the Message Se i es field appea s, ha ge this field to the app op iate e ail a ou t. If the Use Auto Sig atu e he k o is ot sele ted, sele t it. I the field that appea s, pla e ou u so . • Fo a pe so al e ail a ou t, li k E ail A ou t Ma age e t. Cli k a e ail a ou t. Cli k Edit. . T pe a sig atu e. . P ess the ke > Sa e. You sig atu e is added to ou e ail afte ou se d it. this o ! Change the language . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d I put > La guage. • To ha ge the displa la guage, ha ge the Displa La guage field. • To ha ge the t pi g la guage, ha ge the T pi g La guage field. • To ha ge the la guage fo oi e o a ds, ha ge the Voi e Diali g La guage field. . P ess the ke > Sa e. Change the display font O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > S ee Displa . Cha ge the fo t fields. ke > Sa e. P ess the Assign an application to a convenience key You Bla kBe ® s a tpho e has a o e ie e ke o the side of the s a tpho e. Depe di g o e a le to ha ge the appli atio that is assig ed to a o e ie e ke . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Co e ie e Ke . . Cha ge the Co e ie e Ke Ope s field. . P ess the ke > Sa e. ou the e, ou ight ot RIM St i tl Co fide tial Set up speed dial for a contact ke . F o the Ho e s ee , p ess the P ess the ke > Vie > Speed Dial List. I the Speed Dial Nu e s list, li k a u assig ed ke . Cli k a o ta t. If e essa , li k a pho e u e fo the o ta t. To ake a all usi g speed dial, f o the Pho e appli atio , the ho e s ee , a ke that ou assig ed to the o ta t. essage, o a essage list, p ess a d hold the Add or delete a contact alert You a eate o ta t ale ts that allo ou to usto ize i g to es a d ale ts fo alls a d essages f o spe ifi o ta ts o g oups of o ta ts. Whe ou e ei e a all o essage f o the o ta t, ou Bla kBe ® s a tpho e uses the assig ed i g to e o ale t, e e if ou sele t the Sile t p ofile o Vi ate O l p ofile. If ou do ot a t to e otified ith the assig ed i g to e o ale t, ou a sele t the All Ale ts Off p ofile. . O the ho e s ee , li k the Sou d a d Ale t P ofiles i o . . Cli k Cha ge Sou ds a d Ale ts > Sou ds fo Co ta ts > Add Co ta t Ale t. . I the Na e field, t pe the a e of the o ta t ale t. . I the Co ta ts field, t pe the a e of the o ta t. . Cli k a o ta t. . Cha ge the i g to e a d ale t i fo atio fo alls a d essages. . P ess the ke > Sa e. To delete a o ta t ale t, highlight the o ta t ale t that ou a t to delete. P ess the Add a contact picture for caller ID . O the Ho e s ee , li k the Co ta ts i o . . Highlight a o ta t. . P ess the ke > Edit. ke > Add Pi tu e. . P ess the . Fi d, highlight, a d li k a pi tu e. . If e essa , o e the op o to the po tio of the pi tu e that ou a t to use. . P ess the ke > C op & Sa e. . P ess the ke > Sa e. Related i fo atio M o ta t pi tu es keep ha gi g, ke > Delete. RIM St i tl Co fide tial Troubleshooting: Top 10 Sa e ti e a d a i ize ou effi ie ith these ui k tips. I can't make or receive calls the follo i g a tio s: • • • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. Ve if that ou i eless se i e pla i ludes pho e o oi e se i es. If ou a 't ake alls a d fi ed diali g is tu ed o , e if that the pho e u e fo ou o ta t appea s i ou fi ed diali g list o tu off fi ed diali g. If ou ha e t a eled to a othe ou t a d ou ha e 't ha ged ou s a t-diali g optio s, dial the full pho e u e , i ludi g the ou t ode a d a ea ode, fo ou o ta t. If ou' e ot e ei i g alls, e if that all lo ki g a d all fo a di g a e tu ed off. You s a tpho e o ou SIM a d ight suppo t o e tha o e pho e u e , e e if ou o l ha e o e pho e u e . Ve if that ou pho e u e is set as ou a ti e pho e u e . If ou ha e o e tha o e pho e u e asso iated ith ou s a tpho e, e if that the pho e u e that ou a t to ake alls f o a d e ei e alls to is set as ou a ti e pho e u e . If ou' e usi g ou Bla kBe ® MVS Clie t pho e u e , e if that suppo t fo the Bla kBe MVS Clie t is tu ed o . If ou' e usi g ou Bla kBe MVS Clie t pho e u e , e if that ou s a tpho e is egiste ed ith the Bla kBe ® ke . P ess the ke . Cli k Optio s. Cli k Bla kBe Mo ile Voi e S ste . F o the Ho e s ee , p ess the MVS Clie t. P ess the ke . Cli k Registe No . If the Registe No e u ite does 't appea , o if the egist atio fails, o ta t ou ad i ist ato . If the egist atio does 't o plete, ait fo a sho t pe iod of ti e a d the t agai . If ou ha e set all fo a di g fo the pho e u e p o ided ou i eless se i e p o ide , alls to ou Bla kBe MVS Clie t pho e u e a e also fo a ded. To e ei e alls to ou Bla kBe MVS Clie t pho e u e , e if that all fo a di g is tu ed off. • • • • • • • Related i fo atio Fi ed diali g a d s a t diali g, Call aiti g, all fo a di g, a d all lo ki g, S it h the a ti e pho e u e , I'm not receiving messages the follo i g a tio s: • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. If ou' e ot i a i eless o e age a ea, ou should e ei e essages he ou etu to a i eless o e age a ea. Reset ou s a tpho e. Co e t to the et o k a d t agai . • RIM St i tl Co fide tial • • • • • • If ou eated a e ail add ess o added a e isti g e ail add ess to ou s a tpho e usi g the e ail setup s ee i the Setup appli atio , e if that ou ha e e ei ed a a ti atio essage o ou s a tpho e f o the Bla kBe ® I te et Se i e. If ou ha e 't e ei ed a a ti atio essage the essage ight take a sho t pe iod of ti e to a i e , i the Setup appli atio , ope the e ail setup s ee to se d a se i e ook to ou s a tpho e. If ou ha e 't e ei ed a egist atio essage f o the i eless et o k, egiste ou s a tpho e. O the Ho e s ee ke > o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Host Routi g Ta le. P ess the Registe No . Ve if that data se i e is tu ed o . If ou use e ail filte s, e if that the optio s fo e ail filte s a e set o e tl . Ve if that e ail fo a di g is tu ed o a d that ou ha e sele ted all the e ail folde s, i ludi g ou i o folde , that ou a t to e ei e e ail f o . Ve if that ou s a tpho e is ot lo ki g essages. Fo o e i fo atio , o ta t ou ad i ist ato . Related i fo atio Cha ge, p io itize, o delete a e ail filte , Fo a d essages f o a spe ifi e ail folde to ou s a tpho e, I can't send messages the follo i g a tio s: • • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. If the e u ite fo se di g a essage does 't appea , e if that ou ha e added a e ail add ess, a PIN, o a pho e u e fo ou o ta t. If ou eated a e ail add ess o added a e isti g e ail add ess to ou s a tpho e usi g the e ail setup s ee i the Setup appli atio , e if that ou ha e e ei ed a a ti atio essage o ou s a tpho e f o the Bla kBe ® I te et Se i e. If ou ha e 't e ei ed a a ti atio essage the essage ight take a sho t pe iod of ti e to a i e , i the Setup appli atio , ope the e ail setup s ee to se d a se i e ook to ou s a tpho e. If ou ha e 't e ei ed a egist atio essage f o the i eless et o k, egiste ou s a tpho e. O the Ho e s ee ke > o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Host Routi g Ta le. P ess the Registe No . Ge e ate a e ptio ke . Ve if that data se i e is tu ed o . Rese d the essage. • • • • • Related i fo atio Ge e ate a e ptio ke , Wi eless o e age i di ato s, Cha ge o delete a o ta t, Tu o o tu off a et o k o Tu o o tu off data se i e o Wi eless o e age i di ato s, Tu o o tu off a et o k o Optio s fo e ail filte s, Tu o o tu off data se i e o e tio , set oa i g optio s, e tio , set oa i g optio s, RIM St i tl Co fide tial Rese d a essage, I forget my smartphone password If ou fo get ou Bla kBe ® s a tpho e pass o d, it a 't e e o e ed. If ou s a tpho e uses a Bla kBe ® E te p ise Se e , ou ad i ist ato ight e a le to eset ou pass o d ithout deleti g ou s a tpho e data. Othe ise, the o l a ou a eset ou pass o d ithout k o i g ou u e t pass o d is to delete all ou s a tpho e data. You a do this e eedi g the u e of allo ed pass o d atte pts. If ou e ail a ou t uses a Bla kBe E te p ise Se e , depe di g o the optio s that ou ad i ist ato sets, he delete ou s a tpho e data, ou ight also delete the data o ou edia a d. Fo o e i fo atio , o ta t ou ad i ist ato . ou Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. My smartphone isn't ringing or vibrating when I receive a call or message the follo i g a tio s: • • O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . Ve if that ou p ofile is 't set to All Ale ts Off o Sile t. If ou ha e eated o ta t ale ts, o the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . Cli k Cha ge Sou ds a d Ale ts > Sou ds fo Co ta ts. Cli k a o ta t ale t. Cli k Pho e o Messages. Ve if that the Volu e field is 't set to Sile t a d that the Vi atio field is 't set to Off. The screen turns off Whe ou do 't use ou Bla kBe ® s a tpho e fo a pe iod of ti e, the s ee tu s off to o se e atte ha ge the le gth of ti e that the a klight sta s o he ou a e 't tou hi g ou s a tpho e. To tu o the s ee , li k the t a kpad o p ess a ke . Related i fo atio Set optio s fo a klighti g, Email messages aren't reconciling over the wireless network • • • the follo i g a tio s: Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. Ve if that i eless e ail e o iliatio is tu ed o . Re o ile e ail essages a uall . po e . You a RIM St i tl Co fide tial Organizer data isn't synchronizing over the wireless network • • • the follo i g a tio s: Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. Ve if that i eless data s h o izatio is tu ed o i the Co ta ts appli atio , Cale da appli atio , Tasks appli atio , a d Me oPad. If ou use the Bla kBe ® I te et Se i e, ou ust s h o ize ale da data usi g the Bla kBe ® Desktop Soft a e. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. I can't pair with a Bluetooth enabled device the follo i g a tio s: • Ve if that ou Bla kBe ® s a tpho e is o pati le ith the Bluetooth® e a led de i e. Fo o e i fo atio , see the do u e tatio that a e ith the Bluetooth e a led de i e. If ou do 't k o the passke fo ou Bluetooth e a led de i e, see the do u e tatio that a e ith the Bluetooth e a led de i e. If ou Bla kBe s a tpho e does 't dete t the Bluetooth e a led de i e that ou a t to pai ith, t aki g ou Bla kBe s a tpho e dis o e a le fo a sho t pe iod of ti e. Ma a kits eed to dis o e ou Bla kBe s a tpho e athe tha ou Bla kBe s a tpho e dis o e i g the a kit. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. Cli k Add Ne De i e. Cli k Liste . Bluetooth e a led de i es a dete t ou Bla kBe s a tpho e fo i utes. Tu off e ptio fo Bluetooth o e tio s et ee ou Bla kBe s a tpho e a d the Bluetooth e a led de i e. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. Highlight a Bluetooth e a led de i e. P ess the > De i es ke > Sa e. P ope ties. Clea the E ptio he k o . P ess the • • • Related i fo atio Make ou Bla kBe s a tpho e dis o e a le, The media player screen closes If ou pause o stop a edia file fo a e tai pe iod of ti e, the edia pla e s ee loses to opti ize the pe fo a e of ou Bla kBe ® s a tpho e. I the edia optio s, ou a stop the edia pla e s ee f o losi g o ha ge the a ou t of ti e efo e the edia pla e s ee loses. Related i fo atio Cha ge the a ou t of ti e efo e the edia pla e s ee loses, RIM St i tl Co fide tial Tips and shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts ight ot e a aila le. Tips: Doing things quickly Fo full i st u tio s, li k the li ks u de Related i fo atio at the otto . A ess popula optio s su h as ha gi g ou i g to e, setti g the ala , ie i g otifi atio s, a d tu i g o o tu i g off et o k o e tio s. Highlight a d li k the a eas at the top of the Ho e s ee . See all the apps a d folde s o the Ho e s ee , o the pa el a d ie the allpape . O the a igatio i i ize S it h to a othe app. a , li k All. P ess a d hold the Note: The othe app ke . Cli k a app. ight still e u i g i the a kg ou d. Ope a app ith a o e ie e ke . P ess a o e ie e ke o the side of ou s a tpho e. Note: You a usto ize hi h app a o e ie e ke ope s. Use pop-up Pop-up e us p o ide o o a aila le a tio s, a d appea i the e te of the s ee . Fo e a ple, ou a use the popup e u i a essage to file, fo a d, o epl to the essage. To ope a pop-up e u, tou h a d hold the s ee o p ess a d hold the t a kpad. To sele t a o a d, tap the i o o li k the t a kpad. e us. Wat h the ideo S it h to the Fa o ites, Media, Do pa els. loads, a d F e ue t O the Ho e s ee , highlight All o the a igatio slide ou fi ge o the t a kpad ight o left. a a d Add a app to the Fa o ites pa el. Highlight a app o the Ho e s ee o i a folde . P ess the ke > Ma k as Fa o ite. Cha ge optio s fo the Ho e s ee su h as the allpape . O the Ho e s ee , p ess the Related i fo atio Cha ge hat happe s he ou t pe o the Ho e s ee , Assig a appli atio to a o e ie e ke , Keep a appli atio u i g i the a kg ou d a d s it h to a othe appli atio , ke > Optio s. RIM St i tl Co fide tial Tips: Extending battery life Fo full i st u tio s, li k the li ks u de Related i fo Set ou Bla kBe auto ati all . ® s a tpho e to tu o a d tu atio at the otto . off O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Auto O /Off. You a set ou s a tpho e to tu off hile ou a e 't usi g it fo a e te ded pe iod, like he ou sleep. Data ou e ei e he the s a tpho e is tu ed off auto ati all updates he the s a tpho e tu s o . Set a klighti g to e ai o fo a sho te pe iod of ti e, a d lo e its ight ess. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > S ee Displa . Tu O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k a et o k o e tio to lea the he k o . off et o k o Close apps he e tio s ou a e 't usi g. ou' e fi ished ith the . I a app, p ess the ke > Close. Whe ou s it h f o o e app to a othe , so e apps, su h as the B o se app o the Musi app, u i the a kg ou d, hi h uses atte po e . S it h ou i ati g otifi atio s to sou d otifi atio s o LED otifi atio s, lo e the olu e of ou sou d otifi atio s, o sele t a sho te i g to e. O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . Cli k Cha ge Sou ds a d Ale ts. Delete the o igi al te t f o Whe a epl essage. ou a e epl i g to a essage, p ess the ke > Delete O igi al Te t. If ou s a tpho e has a a e a flash, tu Keep ou atte Keepi g the atte off the flash. e tio s lea . lea e te ds the life of ou Related i fo atio Delete the o igi al te t f o a epl essage, Cha ge ou i g to e, otifie s, o e i de s, Tu o o tu off a et o k o e tio , Set optio s fo a klighti g, atte . O the Ho e s ee , li k the Ca e a i o . Cli k the flash i o at the otto of the s ee u til the flash off i di ato appea s. E e fe o ths, use a otto s a o d loth to lea the etal o ta ts o the atte a d the s a tpho e. RIM St i tl Co fide tial Set ou s a tpho e to tu o a d tu off auto ati all , Tips: Finding apps Look i a folde o ou ho e s ee . Make all hidde apps isi le o the ho e s ee . So e apps a e lo ated i folde s o ou ho e s ee . Cli k a folde to see hat apps a e i side. O the ho e s ee , p ess the ke > Sho All I o s. To u hide the app, highlight it a d the li k Hide I o to lea the he k a k. If the i o is hidde i othe pa els, ou a u hide the i o i all pa els, o i the u e t pa el o l . If Sho All I o s does ot appea i the e u, the e a e o apps hidde f o ie . Sea h fo a app. O the ho e s ee , sta t t pi g the app a e. Ve if that the app is i stalled. O the ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Appli atio Ma age e t. If the app is listed, it is i stalled o ou Bla kBe ® s a tpho e. Tips: Freeing and conserving storage space T to ai tai at least KB of a aila le appli atio sto age o ou Bla kBe ® s a tpho e. If ou fi d that ou s a tpho e p o esses a e u usuall slo , t f eei g sto age spa e deleti g files that ou do 't eed. Cha gi g optio s fo e ail, ale da e t ies, a d edia files ight help ou o se e sto age spa e. Che k ho Close a u h f ee sto age spa e ou ha e. apps ou' e ot usi g. O the ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Sto age. I a app, p ess the ke > Close o p ess the ke u til the ho e s ee appea s. Delete u Delete eeded files. o si g histo O the ho e s ee o i a folde , li k the Files i o . Fi d a d highlight a file. P ess the ke > Delete. a d lea the a he. O the ho e s ee , li k the B o se i o . P ess the ke > Optio s. Go to the Clea B o si g Data se tio . Redu e the a ou t of ti e that ou s a tpho e sto es e ail essages a d ale da e t ies. O the ho e s ee , li k the Messages i o o Cale da i o . P ess the ke > Optio s. RIM St i tl Co fide tial Stop sto i g se t essages o ou s a tpho e. O the ho e s ee , li k the Messages i o . P ess the ke > Optio s > E ail P efe e es. Re ei e o l the fi st se tio of lo g e ail hoose hethe to do load o e. Sto e files o a essages, a d O the ho e s ee , li k the Messages i o . P ess the ke > Optio s > Message Displa a d A tio s. edia a d i stead of the s a tpho e. Redu e the size of pi tu es ou take. You Bla kBe s a tpho e suppo ts edia a d sizes up to GB. O l i oSD edia a ds a e suppo ted. O the ho e s ee , li k the Ca e a i o . P ess the ke > Optio s. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Related i fo atio Cop , o e, e a e, o delete a file, Re ei e o l the fi st se tio of lo g e ail essages, Cha ge the size of pi tu es that ou take, Vie the a ou t of a aila le sto age spa e o ou s a tpho e, Set ho lo g ou s a tpho e sto es essages, Stop sto i g essages se t f o ou o pute o ou s a tpho e, Stop sto i g essages se t f o ou s a tpho e o ou o pute , Cha ge ho lo g ou s a tpho e sto es ale da e t ies, Keep a appli atio u i g i the a kg ou d a d s it h to a othe appli atio , The appli atio sto age o s a tpho e is lo , Tips: Updating your software Updated Bla kBe update the soft a eate a d sa e a o ou o pute u fo esee issue. ® De i e Soft a e a d Bla kBe ® Desktop Soft a e a e eleased pe iodi all , a d ou ight e a le to e f o eithe ou o pute o ou s a tpho e. Resea h I Motio e o e ds that ou egula l a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a Che k to see if the e is updated Bla kBe De i e Soft a e that ou a do load o e the et o k. Depe di g o ou s a tpho e odel, this featu e ight ot e suppo ted. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Soft a e Updates. Update ou Bla kBe O ou o pute , isit . la k e . o /update. Cli k Che k fo Updates. Co e t ou s a tpho e to ou o pute . De i e Soft a e f o ou o pute . RIM St i tl Co fide tial Set ou Bla kBe auto ati all . Desktop Soft a e to he k fo updates Update ou Bla kBe Desktop Soft a e . Fo i st u tio s, see the Help i Bla kBe Visit . la k e Desktop Soft a e. . o /desktopsoft a e. Related i fo atio Bla kBe De i e Soft a e, Tips: Keeping your information safe You a take so e si ple steps to help p e e t the i fo su h as a oidi g lea i g ou s a tpho e u atte ded. atio o ou Bla kBe ® s a tpho e f o ei g o p o ised, Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Set a s a tpho e pass o d. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Pass o d. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > E ptio . pt o ta ts a d files. Ba k up ou s a tpho e data to ou o pute . Use the Bla kBe ® Desktop Soft a e to a k up ou s a tpho e data to ou o pute . To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . Ba k up ou s a tpho e data to a O the Ho e s ee , li k the Setup i o . I the Setup se tio , li k De i e S it h > Sa e Data. edia a d. Related i fo atio Set a s a tpho e pass o d, Tu o e ptio , Tips: Managing indicators I di ato s tell ou that the e is so ethi g e o updated, su h as a e essage, oi e ail essage, o feed, o the i fo ou of the status of so ethi g, su h as the atte o et o k o e tio . I di ato s ofte appea o app i o s, e o te t ithi apps, a d at the top of the Ho e s ee . RIM St i tl Co fide tial Re o e the e ite i di ato Re o e the u ope ed Ope ea h ite that has this i di ato . Fo e a ple, to e o e it f o the Messages i o , li k the i o . essage i di ato I the Messages app, do o e o • • • o e of the follo i g: Ope all of ou essages li ki g o the . If ou a 't fi d all of ou u ead essages i ou i o , look i ou essages folde s. Ma k a essage as ead. Highlight a essage. P ess the ke > Ma k Read. Ma k all essages that a e p io to a date as ead. ke > Ma k P io Highlight a date field. P ess the Read. Ide tif a i di ato . • • You ight e a le to ide tif a i di ato seei g the i o of the appli atio that the i di ato efe s to. To see a o plete list of appli atio s o ou Bla kBe ® s a tpho e a d thei i o s, o the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Appli atio Ma age e t. Fo a o plete list of i di ato s, isit . la k e . o /do s/s a tpho es. Cli k ou s a tpho e odel, a d the li k the I o s guide. Phone shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts Cha ge ou i g to e Fo ight ot e a aila le. the Ho e s ee , p ess the ke . P ess the ke > Pho e Ri g To es. Che k ou oi e ail P ess a d hold . Set up a speed dial fo a o ta t Add a e te sio to a pho e u T pe a lette i a pho e u I se t a plus sig + F o the Ho e s ee o i the pho e appli atio , p ess a d hold the ke that ou ould like to assig speed dial to. P ess the Alt ke a d X. T pe the e te sio e field he t pi g a pho e u P ess the Alt ke a d the lette ke . P ess O e. RIM St i tl Co fide tial Tu o o tu off the speake pho e du i g a all P ess the ke o the ke oa d. Stop liste i g to a all ith a i eless headset P ess the ke o the ke oa d. Cha ge the a ti e pho e u Fo the Ho e s ee , p ess the the top of the s ee . Cli k a pho e u ke . Cli k ou pho e u e. Message shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts I a essage Repl to a essage P ess R Repl to all i a e ail o a PIN Fo a da essage P ess L essage File a e ail P ess F essage P ess I Vie o hide the e ail add ess of a o ta t Highlight the o ta t i the To o F o Mo e to the e t P ess N essage Mo e to the p e ious ight ot e a aila le. ou essage i Ope a P ess the essage f o Vie e ei ed oi e essages P ess the Alt ke a d U. P ess the Alt ke a d I. P ess the Alt ke a d O. essages P ess the Alt ke a d V. essages P ess the Alt ke a d S. all logs Vie all ou P ess C P ess the Alt ke a d F. essages a d e ei ed all logs ail ke . P ess W essages Vie d aft a d se t Vie te t essage i essage Vie all flagged Vie essage as ead o u ead Add a flag to a Vie P ess P essage Co pose a Ma k a essage P ess the Alt ke a d P. essages Mo e a ou d ou essage i P ess the ke . field. P ess Q. e at RIM St i tl Co fide tial Mo e up a s ee P ess the Shift ke a d the Spa e ke . Mo e do P ess the Spa e ke . a s ee Mo e to the top of a Mo e to the otto essage i of a essage i P ess T P ess B Mo e to the e t u ead ite P ess U Mo e to the e t elated P ess J essage Mo e to the p e ious elated essage P ess K File and attachment shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts Sea h fo te t i a file o a atta h e t P ess F Mo e to the last u so positio afte losi g a d eope i g a file o a atta h e t P ess G ight ot e a aila le. I a sp eadsheet Mo e to a spe ifi ell P ess G Vie the o te t of a ell P ess the Spa e ke S it h o ksheets P ess V. Cli k a o ksheet. Vie o hide olu so o s P ess H I a p ese tatio S it h p ese tatio ie s Mo e to the e t slide he ie P ess M ie i g a p ese tatio i slide Mo e to the p e ious slide he slide ie ie i g a p ese tatio i Mo e to the last u so positio afte losi g a d eope i g a p ese tatio that ou e e ie i g i te t ie o i te t a d slide ie P ess N P ess P P ess G RIM St i tl Co fide tial Typing shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts I se t a pe iod I se t a at sig ight ot e a aila le. P ess the Spa e ke t i e. The e t lette is apitalized. @ o a pe iod . i a e ail add ess field P ess the Spa e ke . Capitalize a lette P ess a d hold the lette ke u til the apitalized lette appea s. Tu P ess the Alt ke a d the Right Shift ke . To tu p ess the Left Shift ke o Right Shift ke . o CAP lo k T pe a s ol P ess the S ol. off CAP lo k, ol ke . T pe the lette that appea s elo the T pe the alte ate ha a te o a ke P ess the Alt ke a d the ha a te ke . T pe a a e ted o spe ial ha a te P ess a d hold the lette ke a d, o the t a kpad, slide ou fi ge left o ight. Fo e a ple, to t pe ü, p ess a d hold U a d slide ou fi ge left u til ü appea s. Release the lette ke he the a e ted o spe ial ha a te appea s. T pe a u e i a te t field P ess a d hold the Alt ke a d p ess the u T pe a u e i a u P ess a u Tu e field o NUM lo k Highlight te t ha a te e ke . You do ot eed to p ess the Alt ke . P ess the Alt ke a d the Left Shift ke . To tu p ess the Left Shift ke o Right Shift ke . Highlight a li e of te t e ke . off NUM lo k, P ess the Left Shift ke o Right Shift ke a d, o the t a kpad, slide ou fi ge up o do . ha a te P ess the Left Shift ke o Right Shift ke a d, o the t a kpad, slide ou fi ge left o ight. Cut highlighted te t P ess the Left Shift ke o Right Shift ke a d the Ba kspa e/ Delete ke . Cop highlighted te t P ess the Alt ke a d li k the t a kpad. Paste te t P ess the Left Shift ke o Right Shift ke a d li k the t a kpad. RIM St i tl Co fide tial Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset ke o the ight side of ou Pi tu es )oo P ess I )oo out P ess O Pa up P ess Pa do P ess Pa P ess ight Pa left P ess Rotate P ess L Ca e a a d ideo a e a )oo efo e ou take a pi tu e o e o d a ideo )oo out efo e ou take a pi tu e o e o d a ideo Take a pi tu e P ess the Volu e Up ke . P ess the Volu e Do ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. RIM St i tl Co fide tial Browser shortcuts To use o se sho t uts, ou ight eed to tu o sho t uts i the that ou a e usi g, so e sho t uts ight ot e a aila le. o se optio s. Depe di g o the t pi g i put la guage I se t a pe iod . i the e add ess field P ess the Spa e ke . I se t a slash a k / i the e add ess field P ess the Shift ke a d the Spa e ke . Stop loadi g a e page P ess the Es ape ke . Close the P ess a d hold the Es ape ke . o se O a e page Qui kl s it h et ee ta s P ess W )oo i to a e page P ess I )oo out f o P ess O a e page Go to the sta t page P ess G Retu P ess H to the ho e page Ope the ook a k list P ess K Add a ook a k P ess A Vie a list of e pages that ou ha e isited e e tl P ess Y Ref esh a e page P ess R Fi d te t o a e page P ess F. To fi d the e t i sta e of the te t, p ess V. Ope the P ess S o se optio s Mo e a ou d a e page Mo e up a s ee P ess the Shift ke a d the Spa e ke . Mo e do P ess the Spa e ke . a s ee Mo e to the top of a e page P ess T Mo e to the otto P ess B of a e page Related i fo atio Tu o o se sho t uts, RIM St i tl Co fide tial Calendar shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts Fo sho t uts to o k i Da E t he k o . ie , p ess the ke > Optio s. Cli k Cale da Displa a d A tio s. Clea the E a le Qui k S hedule a appoi t e t P ess C Cha ge to Age da ie P ess A Cha ge to Da P ess D ie Cha ge to Week ie P ess W Cha ge to Mo th ie P ess M Mo e to the e t eek, o th, o da i Age da ie Mo e to the p e ious eek, ight ot e a aila le. o th, o da i Age da ie P ess the Spa e ke . P ess the Shift ke a d the Spa e ke . Mo e to the u e t date P ess T Mo e to a spe ifi date P ess G Search shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts Sea h fo a ite Sea h fo te t i a ou Bla kBe ® s a tpho e essage Sta t t pi g o the ho e s ee . P ess S Sea h fo te t i a file o a atta h e t P ess F Sea h fo te t o a e page P ess F Sea h fo te t i a p ese tatio P ess F Note: You a ha ge hat happe s he To sea h fo te t i a p ese tatio , ou ight ot e a aila le. ou t pe o the ho e s ee . ust ie the p ese tatio i te t ie o i te t a d slide ie . RIM St i tl Co fide tial Map shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts )oo i to a ap )oo out f o ight ot e a aila le. P ess I ap P ess O Mo e to the e t di e tio o a oute P ess N Mo e to the p e ious di e tio o a oute P ess P Troubleshooting: Shortcuts I can't use a shortcut • • the follo i g a tio s: Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. T ha gi g the t pi g i put la guage. If edia sho t uts a e 't o ki g, e if that ou ha e tu ed o audio a d ideo sho t uts i the Media optio s. Related i fo atio Cha ge the la guage, RIM St i tl Co fide tial Phone How to: Phone Phone icons These i o s appea at the top of the Ho e s ee a d i the Pho e appli atio . Missed all Re ei ed all Pla ed all Voi e ail essage Phone basics Find your phone number Do o e of the follo i g: • To ie ou a ti e pho e of the s ee . • If ou ha e ultiple pho e u e s, f o the ho e s se i e pla suppo ts te t e ei e te t essages. e ,f o the ho e s ee , p ess the ke .You pho e u u e s asso iated ith ou Bla kBe ® s a tpho e, to ie a list of ou pho e ee , p ess the ke .Cli k the pho e u e at the top of the s ee . If ou i eless essagi g, the fi st pho e u e i the list is the pho e u e that ou use to se d a d Related i fo atio A out ultiple pho e u e s, M pho e u e appea s as U k o i the Pho e appli atio , Make a call Wat h the ideo . Do o e of the follo i g: • If ou Bla kBe ® s a tpho e is u lo ked, p ess the ke . • If ou s a tpho e is lo ked a d ou do 't a t to u lo k it, p ess the . T pe a pho e u e o o ta t a e. . P ess the ke . To e d the all, p ess the e appea s at the top ke . ke > Pla e Call. RIM St i tl Co fide tial Related i fo atio Add a pause o a ait to a pho e u e , A aila le oi e o a ds, Tu o diali g f o the Lo k s ee , So t pho e u e s o o ta ts o the Pho e s ee , I a 't ake o e ei e alls, Answer or end a call Wat h the ideo P ess the ke . To e d a all, p ess the ke . Related i fo atio Cha ge ou i g to e, otifie s, o e i de s, I a 't ake o e ei e alls, Answer a second call Depe di g o ou i eless se i e p o ide a d i eless et o k, this featu e ight ot e suppo ted. ke . Du i g a all, p ess the • To a s e the i o i g all a d pla e the u e t all o hold, li k A s e - Hold Cu e t. • To a s e the i o i g all a d e d the u e t all, li k A s e - D op Cu e t. To etu to the fi st all, p ess the ke > S ap o Flash. Change your ring tone, notifiers, or reminders I additio to ha gi g the to e, ou a also ha ge optio s fo otif atio du i g alls, olu e, LED, a d i atio . . O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . . Cli k Cha ge Sou ds a d Ale ts > Sou ds fo Sele ted P ofile. • To ha ge ou i g to e, li k Pho e. • To ha ge otifie s o e i de s, li k to e pa d a se tio . Cli k a optio . . I the Ri g To e, Notifie To e, o Re i de To e field, do o e of the follo i g: • Cli k a to e. • To use a so g that is o ou Bla kBe ® s a tpho e o o a edia a d, li k All Musi . Fi d a d li k a so g. • To use a oi e ote that ou e o ded, li k All Voi e Notes. Fi d a d li k a oi e ote. • To use a p eloaded ale t, li k All Ale ts. Fi d a d li k a ale t. . P ess the ke > Sa e. this o ! Related i fo atio I a 't ha ge the u e of ti es that s a tpho e i gs, RIM St i tl Co fide tial Mute a call Du i g a all, p ess the Mute ke o the ight side of ou s a tpho e. To tu off ute, p ess the Mute ke agai . Place a call on hold If ou Bla kBe ® s a tpho e is o Du i g a all, p ess the e ted to a CDMA et o k, ou a 't pla e a all o hold. ke > Hold. To esu e a all, p ess the ke > Resu e. Dial using numbers or letters Whe ou t pe a lette i a pho e u e , ou Bla kBe ® s a tpho e dials the u a o e tio al pho e ke pad. • To t pe a u e , p ess a u e ke . • To t pe a lette , p ess a d hold the Alt ke . P ess the lette ke . e that's asso iated ith the lette o Switch applications during a call Du i g a all, p ess the ke > S it h Appli atio . Note: If ou s it h to a diffe e t appli atio a d ou a t to e d the all, p ess the ke . About using a headset You a pu hase a optio al headset to use ith ou Bla kBe ® s a tpho e. If ou use a headset, ou a use a headset utto to a s e o e d a all, o to tu o o tu off ute du i g a all. Depe di g o ou s a tpho e odel, ou ight e a le to use a headset utto to ake a all usi g a oi e o a d. Depe di g o ou headset, ou audio o ideo files. Fo o e i fo ight also e a le to use a headset utto to pause, esu e, skip, o adjust the olu e of atio a out usi g the headset, see the do u e tatio that a e ith ou headset. Emergency calls About emergency calls and Emergency Callback Mode If ou' e outside of a i eless o e age a ea a d the SOS i eless o e age i di ato appea s at the top of the s ee , ou a all o l e e ge u e s. You Bla kBe ® s a tpho e is desig ed to allo e e ge alls e e he ou s a tpho e is lo ked. Depe di g o ou s a tpho e odel a d the i eless et o k that ou s a tpho e is o e ted to, ou RIM St i tl Co fide tial s a tpho e is also desig ed to allo e e ge alls he the SIM a d is 't i se ted. If the o e tio to the i eless et o k is tu ed off he ou i itiate a e e ge all, ou s a tpho e is desig ed to o e t to the i eless et o k auto ati all . You a ake e e ge alls t pi g o l offi ial e e ge a ess u e s fo e a ple, Note: You should ot el o a E e ge u es a a i te fe e e issues. i eless s a tpho e fo esse tial o u i atio s, i ludi g edi al e e ge ies. lo atio a d e e ge alls a e lo ked o i peded et o k, e i o e tal, o If ou s a tpho e is o e ted to a CDMA et o k, he ou e d a e e ge all, ou s a tpho e e te s E e ge Call a k Mode. This ode allo s the ope ato to all ou a k o fi d ou app o i ate lo atio . Depe di g o ou i eless se i e p o ide , E e ge Call a k Mode is a ti e fo i utes o u til ou ake a o -e e ge all. I E e ge Call a k Mode, ou a 't se d a d e ei e essages o o se e pages. If ou s a tpho e suppo ts GPS a d ou ake a e e ge te h olog to fi d ou app o i ate lo atio . all, a e e ge ope ato ight e a le to use GPS Make an emergency call Do o e of the follo i g: • If ou ke oa d o Bla kBe ® s a tpho e is u lo ked, f o the Ho e s ee , p ess the e e ge u e . P ess the ke . ke > E e ge . P ess the ke . • If ou s a tpho e is lo ked, p ess the • If ou ke oa d is lo ked, p ess the ke o the top of ou s a tpho e. P ess the ke . e e ge u e . P ess the ke . T pe the ke . T pe the Volume Adjust the volume • • • To i ease the olu e, p ess the Volu To de ease the olu e, p ess the Volu To ute the olu e, p ess the Mute ke If ou p ess the Mute ke du i g a all, a 't hea ou. e Up ke o the ight side of ou Bla kBe ® s a tpho e. e Do ke o the ight side of ou s a tpho e. o the ight side of ou s a tpho e. To tu off ute, p ess the Mute ke agai . ou s a tpho e utes the all so that ou a hea othe s o the all, ut the Related i fo atio Mute a all, A plif the olu e usi g the audio oost featu e, I p o e sou d ualit fo edia files, Change the default volume for calls You a i ease o de ease the default olu e fo alls. The highe . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > I - all Setti gs. . Cha ge the Default Call Volu e field. ou set the olu e pe e tage, the loude the olu e is. RIM St i tl Co fide tial . P ess the ke > Sa e. Improve sound quality during a call You a 't ha ge sou d ualit he ou a e usi g a Bluetooth® e a led headset. . Du i g a all, p ess the ke > E ha e Call Audio. . Sele t a Boost Bass o Boost T e le optio . Improve sound quality for all calls You a 't ha ge sou d ualit he ou a e usi g a Bluetooth® e a led headset. . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > I - all Setti gs. . Cha ge the Pho e Call Audio field o Headset Call Audio field. . P ess the ke > Sa e. Speed dial Set up speed dial for a contact ke . F o the Ho e s ee , p ess the P ess the ke > Vie > Speed Dial List. I the Speed Dial Nu e s list, li k a u assig ed ke . Cli k a o ta t. If e essa , li k a pho e u e fo the o ta t. To ake a all usi g speed dial, f o the Pho e appli atio , the ho e s ee , a ke that ou assig ed to the o ta t. essage, o a essage list, p ess a d hold the Change the contact that is assigned to a speed dial key ke . F o the Ho e s ee , p ess the P ess the ke > Vie > Speed Dial List. Highlight a o ta t o pho e u e . ke . P ess the • To ha ge the o ta t that is assig ed to a speed dial ke , li k Edit. Cli k a e o ta t. • To assig the o ta t to a diffe e t speed dial ke , li k Mo e. I the Speed Dial Nu e s list, li k a e speed dial ke . • To delete the o ta t f o the Speed Dial Nu e s list, li k Delete. RIM St i tl Co fide tial Call waiting, call forwarding, and call blocking Turn on call waiting To pe fo this task, ou i eless se i e p o ide ust set up ou SIM a d o Bla kBe ® s a tpho e fo this se i e. . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > Call Waiti g. . Sele t the E a led he k o . . P ess the ke > Sa e. To tu off all aiti g, lea the E a led he k o . About call forwarding Depe di g o ou i eless se i e p o ide , o e o o e all fo a di g pho e u e s ight al ead e a aila le o ou SIM a d o Bla kBe ® s a tpho e. You ight ot e a le to ha ge o delete these pho e u e s o add e o es. Fo o e i fo atio , o ta t ou i eless se i e p o ide . Forward calls To pe fo this task, ou i eless se i e p o ide ust set up ou SIM a d o Bla kBe ® s a tpho e fo this se i e. . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > Call Fo a di g. • To fo a d all alls to a all fo a di g u e , ha ge the Fo a d Calls field to Al a s. Cha ge the Fo a d All Calls field to a all fo a di g u e . • To fo a d u a s e ed alls o l , ha ge the Fo a d Calls field to Co ditio al. Cha ge the If Bus , If No Repl , a d If Not Rea ha le fields to a all fo a di g u e . . P ess the ke > Sa e. You all fo To stop fo a di g setti gs appl to all su se ue t i o i g alls, u til ou ha ge ou setti gs agai . a di g alls, ha ge the Fo a d Calls field to Ne e . Add, change, or delete a call forwarding number To pe fo this task, ou i eless se i e p o ide ust set up ou SIM a d o Bla kBe . F o the Ho e s ee , p ess the Se d ke . ke > Optio s > Call Fo a di g. . P ess the . P ess the ke . • To add a all fo a di g u e , li k Ne Nu e . T pe a pho e u ® s a tpho e fo this se i e. e . P ess the ke o the ke oa d. RIM St i tl Co fide tial • To ha ge a all fo a di g u e , li k Edit Nu e s. Highlight a pho e u e . P ess the the pho e u e . P ess the ke o the ke oa d. • To delete a all fo a di g u e , li k Edit Nu e s. Cli k a pho e u e . Cli k Delete. ke > Close. . P ess the ke > Edit. Cha ge About call blocking The lo ked alli g featu e allo s ou to lo k all i o i g alls o lo k i o i g alls o l he oa i g. You a also lo k all outgoi g alls a d all outgoi g i te atio al alls, o ou a lo k outgoi g i te atio al alls o l he oa i g. To use the lo ked alli g featu e, ou Bla kBe ® s a tpho e ust use a SIM a d, a d ou i eless se i e p o ide set up ou SIM a d fo this se i e a d p o ide ou ith a all lo ki g pass o d. Depe di g o ou i eless se i e p o ide a d i eless et o k, this featu e ight ot e suppo ted. ust Block calls To pe fo this task, ou Bla kBe ® s a tpho e ust use a SIM a d, a d ou SIM a d fo this se i e a d p o ide ou ith a all lo ki g pass o d. i eless se i e p o ide ust set up ou F o the Ho e s ee , p ess the ke . ke > Optio s > Call Ba i g. P ess the Highlight a all lo ki g optio . ke > E a le. P ess the T pe ou all lo ki g pass o d. To stop lo ki g alls, highlight a all lo ki g optio . P ess the ke > Disa le. Change the call blocking password . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > Call Ba i g. ke > Cha ge Pass o d. . P ess the Fixed dialing and smart dialing Depe di g o ou i eless se i e p o ide a d i eless et o k, this featu e ight ot e suppo ted. About fixed dialing If ou tu o fi ed diali g, ou a o l a ess u e s fo e a ple, If ou i eless se i e pla i ludes te t diali g list. ake alls to o ta ts that appea i ou fi ed diali g list a d to offi ial e e ge essagi g, ou a also se d te t essages to o ta ts that appea i ou fi ed RIM St i tl Co fide tial To use fi ed diali g, ou PIN ode. Depe di g o i eless se i e p o ide ust set up ou SIM a d fo this se i e a d p o ide ou ith a SIM a d ou i eless se i e p o ide a d i eless et o k, this featu e ight ot e suppo ted. Turn on fixed dialing To pe fo this task, ou Bla kBe ® s a tpho e ust use a SIM a d, a d ou SIM a d fo this se i e a d p o ide ou ith a SIM a d PIN ode. i eless se i e p o ide ust set up ou . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > FDN Pho e List. ke > E a le FDN Mode. . P ess the . T pe ou PIN ode. . P ess the ke o the ke oa d. To tu off fi ed diali g, p ess the ke > Disa le FDN Mode. Related i fo atio I a 't ake o e ei e alls, Add, change, or delete a contact in your fixed dialing list To pe fo this task, ou PIN ode. i eless se i e p o ide ust set up ou SIM a d fo this se i e a d p o ide ou ith a SIM a d . F o the Ho e s ee , p ess the Se d ke . ke > Optio s > FDN Pho e List. . P ess the • To add a o ta t, p ess the ke > Ne . T pe ou PIN ode. P ess the u e. ke > Edit. Cha ge the o ta t i fo atio . • To ha ge a o ta t, p ess the • To delete a o ta t, highlight a o ta t. P ess the ke > Delete. . P ess the ke . T pe a a e a d pho e ke > Sa e. About smart dialing With the s a t-diali g featu e, ou a set a default ou t ode a d a ea ode fo pho e u e s i the Co ta ts appli atio so that ou do 't ha e to dial a ou t ode a d a ea ode ea h ti e that ou ake a all, u less the ou t ode o a ea ode a e diffe e t f o the default odes that ou set. So e ou t odes a e ot suppo ted the s a t-diali g featu e. I the s a t-diali g optio s, ou a also spe if the ai pho e u e fo a o ga izatio that ou all f e ue tl so that ou a ui kl all a o ta t i that o ga izatio diali g o l the e te sio fo the o ta t. If ou add o ta ts f o that o ga izatio to ou o ta t list, he ou add thei pho e u e s, ou a t pe o l the e te sio s i stead of t pi g out the ai pho e u e fo the o ga izatio . Related i fo atio I a 't ake o e ei e alls, RIM St i tl Co fide tial Set options for dialing extensions ke . F o the Ho e s ee , p ess the P ess the ke > Optio s > S a t Diali g. I the Nu e field, t pe the ai pho e u e fo a o ga izatio . I the Wait Fo field, set ho lo g ou Bla kBe ® s a tpho e aits efo e diali g a e te sio . I the E te sio Le gth field, set the default le gth fo e te sio s. ke > Sa e. P ess the Set the default country code and area code F o the Ho e s ee , p ess the ke . ke > Optio s > S a t Diali g. P ess the Set the Cou t Code a d A ea Code fields. If e essa , set the Lo al Cou t Code field a d I te atio al Diali g Digits field. I the Natio al Nu e Le gth field, set the default le gth fo pho e u e s i ou ou t . ke > Sa e. P ess the Note: Whe ou ou t ou dete i e the default le gth fo pho e u ode o the Natio al Di e t Diali g p efi . e s, i lude ou a ea ode a d lo al u e , ut do 't i lude Conference calls About conference calls You a eate t o t pes of o fe e e alls ith ou Bla kBe ® s a tpho e. If ou o ga izatio o a o fe e i g se i e has p o ided ou ith a o fe e e all idge u e , ou a eate o fe e e all eeti gs i the ale da o ou s a tpho e o o pute . Co fe e e all eeti gs allo pa ti ipa ts ho ha e a Bla kBe s a tpho e to e te the o fe e e all eeti g ith a o e-tou h Joi No optio , if this featu e is suppo ted o thei s a tpho e, so that the do 't ha e to dial the o fe e e all idge u e a d a ess odes. If ou do 't ha e a o fe e e all idge u e , ou a eate a o fe e e all alli g othe o ta ts a d joi i g the alls togethe . Related i fo atio Co fe e e all eeti gs, Make a conference call Depe di g o If ou i eless se i e p o ide o ou i eless se i e pla , this featu e ou Bla kBe ® s a tpho e is o e ted to a CDMA et o k, ou a 't joi ke > Add Pa ti ipa t. Du i g a all, p ess the T pe a pho e u e o highlight a o ta t. P ess the ke . ight ot e suppo ted. o e tha t o o ta ts to a o fe e e all. RIM St i tl Co fide tial . Du i g the e all, p ess the ke to joi ou fi st o ta t to the o fe e e all. . To joi a othe o ta t to the all, epeat steps to . Related i fo atio Pla e a all o hold, Create a phone number link for a conference call . T pe a pho e u e fo the o fe e e all . T pe X a d the a ess ode. idge. Speak privately with a contact during a conference call You a pe fo this task o l if ou ake a o fe e e all alli g othe o ta ts a d joi i g the alls togethe , a d ot if ou eate a o fe e e all eeti g i the ale da of ou s a tpho e. . Du i g a o fe e e all, p ess the . Cli k a o ta t. To etu ke > Split Call. to the o fe e e all, p ess the ke > Joi Co fe e e. Disconnect a contact from a conference call You a pe fo this task o l if ou eeti g i the ale da . . Du i g a o fe e e all, p ess the . Cli k a o ta t. ake a o fe e e all joi i g alls togethe , a d ot if ou eate a o fe e e all ke > D op Call. Leave a conference call You a pe fo this task o l if ou eeti g i the ale da . ake a o fe e e all joi i g alls togethe , a d ot if ou eate a o fe e e all If ou ake a o fe e e all, ou a lea e the o fe e e all a d the all o ti ues ithout ou. Depe di g o i eless se i e p o ide , this featu e ight ot e suppo ted. Du i g a o fe e e all, p ess the ou ke > T a sfe o Flash. Call logs About call logs Call logs appea i the Pho e appli atio a d sho the status of e e t alls sho i g eithe a issed all i di ato , pla ed all i di ato o e ei ed all i di ato . A all log also i ludes the date of the all, the pho e u e , a d the esti ated du atio of the all. Fo o e i fo atio a out the e a t du atio of a all, o ta t ou i eless se i e p o ide . RIM St i tl Co fide tial The pho e list ie optio allo s ou to so t ho all logs appea i the Pho e appli atio . Depe di g o ho ou set ou all loggi g optio s, ou a also ie all logs i the Messages appli atio . Depe di g o ou the e, he ou iss a all, a issed all i di ato ight also appea at the top of the Ho e s ee . You a also add otes to all logs o se d all logs as e ail Bla kBe ® s a tpho e fo da s. essages. U less ou delete a all log, it's sto ed o ou Send a call log F o the Ho e s ee , p ess the Highlight a all log. P ess the ke > Vie > Histo . Highlight a all log. ke > Fo a d. P ess the ke . Delete call logs . F o the Ho e s ee , p ess the ke . . Do o e of the follo i g: • To delete a si gle all log, highlight a all log. • To delete a a ge of all logs, highlight a all log. P ess a d hold the Shift ke . O the t a kpad, slide ou fi ge up o do . Release the Shift ke . . P ess the ke > Delete. Add, change, or delete call log notes ke . F o the Ho e s ee , p ess the Highlight a all log. P ess the ke > Vie > Histo . Cli k a all log. ke . P ess the • To add otes, li k Add Notes. T pe all otes. • To ha ge otes, li k Edit Notes. Cha ge the all otes. • To delete otes, li k Edit Notes. P ess the ke > Clea Field. . P ess the ke > Sa e. View or hide call logs in the Messages application You a set ou Bla kBe ® s a tpho e to sho all logs, i ludi g issed alls, i the Messages appli atio . . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > Call Logs a d Lists. • To sho e e t a d issed alls i the Messages appli atio , sele t the All Calls optio . • To hide all logs i the Messages appli atio , sele t the No e optio . RIM St i tl Co fide tial . P ess the ke > Sa e. Multiple phone numbers About multiple phone numbers Whe ou ha e ultiple pho e u e s asso iated ith ou Bla kBe ® s a tpho e, ou a s it h the pho e u e that ou use as ou a ti e pho e u e . You ha e ultiple pho e u e s asso iated ith ou s a tpho e if o e of the follo i g situatio s applies: • • • You s a tpho e uses a SIM a d a d ou SIM a d suppo ts o e tha o e pho e u e . You i eless se i e p o ide has set up ou s a tpho e to suppo t o e tha o e pho e u e . You i eless se i e p o ide has p o ided ou ith a pho e u e , a d ou o ga izatio has p o ided ou ith a Bla kBe ® MVS Clie t pho e u e . If ou SIM a d suppo ts o e tha o e pho e u e , ou a ake alls usi g ou a ti e pho e u e o l , ut ou e ei e alls to all pho e u e s. If ou' e al ead o a all, ou e ei e alls to ou a ti e pho e u e o l , a d a alls that ou e ei e to ou othe pho e u e s e ei e a us sig al o a e se t to oi e ail. If ou i eless se i e p o ide has set up ou s a tpho e to suppo t o e tha o e pho e u e , ou a ake alls a d e ei e alls usi g ou a ti e pho e u e o l . A alls that ou e ei e to ou othe pho e u e s e ei e a us sig al o a e se t to oi e ail. If ou i eless se i e p o ide has p o ided ou ith a pho e u e , a d ou o ga izatio has p o ided ou ith a Bla kBe MVS Clie t pho e u e , ou a ake alls usi g ou a ti e pho e u e o l , ut ou e ei e alls to all pho e u e s. If ou' e al ead o a all, ou a e ei e alls to all pho e u e s. If ou i eless se i e pla suppo ts te t essagi g, the fi st pho e u e that appea s i the d op-do the s ee i the pho e appli atio is the pho e u e that ou use to se d a d e ei e te t essages. You a ha ge all aiti g, all fo a di g, a d oi e ail optio s fo ea h pho e u Switch the active phone number . F o the Ho e s ee , p ess the ke . . Cli k the a ea at the top of the s ee , a o e the ta s. . Cli k the pho e u e that ou a t to set as the a ti e pho e u Related i fo atio M pho e u e appea s as U k o I a 't ake o e ei e alls, i the Pho e appli atio , Phone options Turn on dialing from the Lock screen . O the Ho e s ee o i a folde , li k the Optio s i o . e. list at the top of e asso iated ith ou s a tpho e. RIM St i tl Co fide tial . Cli k Se u it > Pass o d. . Sele t the Allo Outgoi g Calls While Lo ked he k o . . P ess the ke > Sa e. Sort phone numbers or contacts on the Phone screen . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > Call Logs a d Lists. • To so t pho e u e s o o ta ts f e ue of use, ha ge the Pho e List Vie field to Most Used. • To so t o ta ts alpha eti all o ta t a e, ha ge the Pho e List Vie field to Na e. • To so t pho e u e s o o ta ts ost e e t use, ha ge the Pho e List Vie field to Most Re e t. . P ess the ke > Sa e. Related i fo atio Tu o diali g f o the Lo k s ee , Hide or display your phone number when you make calls You i eless et o k a o e ide the optio that ou hoose. . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > I - all Setti gs. • To hide ou pho e u e he ou ake alls, ha ge the Rest i t M Ide tit field to Al a s. • To displa ou pho e u e he ou ake alls, ha ge the Rest i t M Ide tit field to Ne e . • To allo ou i eless et o k to de ide hethe to hide o displa ou pho e u e , ha ge the Rest i t M Ide tit field to Net o k Dete i ed. . P ess the ke > Sa e. Turn off the prompt that appears before you delete items You a tu off the p o pt that appea s efo e ou delete essages, all logs, o ta ts, ale da e t ies, tasks, pass o ds. . O the Ho e s ee , li k the appli atio i o fo a appli atio that p o pts ou efo e ou delete ite s. . P ess the ke > Optio s. . If e essa , li k Ge e al Optio s. . Clea the Co fi Delete he k o . . P ess the ke > Sa e. e os, o Change how you answer or end calls with the holster . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > I - all Setti gs. • To a s e alls auto ati all he ou e o e ou Bla kBe A s e Calls field to Out of Holste . ® s a tpho e f o the holste , ha ge the Auto RIM St i tl Co fide tial • To stop a s e i g alls auto ati all he ou e o e ou s a tpho e f o the holste , ha ge the Auto A s e Calls field to Ne e . • To e d alls auto ati all he ou i se t ou s a tpho e i the holste , ha ge the Auto E d Calls field to I to Holste . • To stop e di g alls auto ati all he ou i se t ou s a tpho e i the holste , ha ge the Auto E d Calls field to Ne e . . P ess the ke > Sa e. Change how you answer calls with a headset If ou Bla kBe ® s a tpho e is pai ed ith a Bluetooth® e a led headset o ou ha e a headset plugged i to ou s a tpho e, ou a set ou s a tpho e to a s e alls auto ati all afte se o ds. . F o the Ho e s ee , p ess the ke . ke > Optio s > I - all Setti gs. . P ess the • To a s e alls auto ati all afte se o ds, ha ge the Auto A s e Calls field to Afte s Bluetooth/Headset O l . • To stop a s e i g alls auto ati all afte se o ds, ha ge the Auto A s e Calls field to Ne e . . P ess the ke > Sa e. Reset a call timer A all ti e p o ides the esti ated du atio of alls. Fo o e i fo atio a out the e a t du atio of a all, o ta t ou i eless se i e p o ide . . F o the Ho e s ee , p ess the ke . ke > Status > Last Call o Total Calls > Clea Ti e . . P ess the . P ess the ke > Sa e. About TTY support Whe ou tu o TTY suppo t a d ou o e t ou Bla kBe ® s a tpho e to a TTY de i e that ope ates at . its pe se o d, ou a ake alls to a d e ei e alls f o TTY de i es. You s a tpho e is desig ed to o e t e ei ed alls to te t that ou a ead o ou TTY de i e. If ou TTY de i e is desig ed fo use ith a . headset ja k, ou ust use a adapte a esso to o e t ou TTY de i e to ou s a tpho e. To get a adapte a esso that Resea h I Motio ® has app o ed fo use ith ou s a tpho e, isit .shop la k e . o . Turn on TTY support . F o the Ho e s ee , p ess the . P ess the ke > Optio s > TTY. . Cha ge the TTY field to O . ke . RIM St i tl Co fide tial . P ess the ke > Sa e. A TTY i di ato appea s i the o To tu e tio s a ea at the top of the Ho e s ee . off TTY suppo t, ha ge the TTY field to Off. Related i fo atio A out TTY suppo t, Pho e optio s, Voice mail About your voice mail greeting and voice mail password Depe di g o ou i eless se i e p o ide , the ethod fo ha gi g ou oi e ail g eeti g o oi e ail pass o d ight diffe . You should e a le to a ess the optio s fo ha gi g ou oi e ail g eeti g o oi e ail pass o d he ou he k ou oi e ail. Fo o e i fo atio , o ta t ou i eless se i e p o ide . Check your voice mail Depe di g o ou the e, ou ight e a le to he k ou . F o the Ho e s ee , p ess the ke . ke > Call Voi e Mail. . P ess the Related i fo I a 't he k atio oi e oi e ail f o the Ho e s ee . ail, Change the voice mail access number and password If a oi e ail a ess u oi e ail s ste . e is 't al ead set o ou Bla kBe ® s a tpho e, ou a t pe the a ess u e fo a diffe e t Note: If ou ha ge the oi e ail pass o d o ou s a tpho e, ou ust also all ou oi e ail s ste to ha ge the pass o d the e. Othe ise, the pass o d fo ou oi e ail is 't updated i ou oi e ail s ste . If ou fo get ou oi e ail pass o d, all ou i eless se i e p o ide to get a e pass o d. F o the Ho e s ee , p ess the Se d ke . P ess the ke > Optio s > Voi e Mail. T pe a oi e ail a ess u e a d a pass o d. ke > Sa e. P ess the Related i fo I a 't he k atio oi e ail, RIM St i tl Co fide tial Change how many times your smartphone rings before the call goes to voice mail To ha ge ho a ti es ou Bla kBe ® s a tpho e i gs efo e the all is fo a ded to oi e ail, ou ust all ou i eless se i e p o ide 's oi e ail s ste . Ea h i eless se i e p o ide has a diffe e t oi e ail s ste . Fo o e i fo atio , o ta t ou i eless se i e p o ide . . Call ou i eless se i e p o ide 's oi e ail s ste . . Liste to ou optio s a d follo the audi le p o pts. Related i fo atio I a 't ha ge the u e of ti es that s a tpho e i gs, Tips: Phone Phone shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts Cha ge ou i g to e Fo ight ot e a aila le. the Ho e s ee , p ess the ke . P ess the ke > Pho e Ri g To es. Che k ou oi e ail P ess a d hold . Set up a speed dial fo a o ta t Add a e te sio to a pho e u T pe a lette i a pho e u I se t a plus sig + F o the Ho e s ee o i the pho e appli atio , p ess a d hold the ke that ou ould like to assig speed dial to. P ess the Alt ke a d X. T pe the e te sio e field he t pi g a pho e u P ess O ke o the ke oa d. Stop liste i g to a all ith a i eless headset P ess the ke o the ke oa d. Cha ge the a ti e pho e u Fo o o tu off the speake pho e du i g a all e. P ess the Alt ke a d the lette ke . P ess the Tu the Ho e s ee , p ess the the top of the s ee . Cli k a pho e u ke . Cli k ou pho e u e. e at RIM St i tl Co fide tial Personalize: Phone Change your ring tone, notifiers, or reminders I additio to ha gi g the to e, ou a also ha ge optio s fo otif atio du i g alls, olu e, LED, a d i atio . . O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . . Cli k Cha ge Sou ds a d Ale ts > Sou ds fo Sele ted P ofile. • To ha ge ou i g to e, li k Pho e. • To ha ge otifie s o e i de s, li k to e pa d a se tio . Cli k a optio . . I the Ri g To e, Notifie To e, o Re i de To e field, do o e of the follo i g: • Cli k a to e. • To use a so g that is o ou Bla kBe ® s a tpho e o o a edia a d, li k All Musi . Fi d a d li k a so g. • To use a oi e ote that ou e o ded, li k All Voi e Notes. Fi d a d li k a oi e ote. • To use a p eloaded ale t, li k All Ale ts. Fi d a d li k a ale t. . P ess the ke > Sa e. this o ! Related i fo atio I a 't ha ge the u e of ti es that s a tpho e i gs, Change the default volume for calls You a i ease o de ease the default olu e fo alls. The highe . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > I - all Setti gs. . Cha ge the Default Call Volu e field. . P ess the ke > Sa e. ou set the olu e pe e tage, the loude the olu e is. Change the voice mail access number and password If a oi e ail a ess u oi e ail s ste . e is 't al ead set o ou Bla kBe ® s a tpho e, ou a t pe the a ess u e fo a diffe e t Note: If ou ha ge the oi e ail pass o d o ou s a tpho e, ou ust also all ou oi e ail s ste to ha ge the pass o d the e. Othe ise, the pass o d fo ou oi e ail is 't updated i ou oi e ail s ste . If ou fo get ou oi e ail pass o d, all ou i eless se i e p o ide to get a e pass o d. . F o the Ho e s ee , p ess the Se d ke . . P ess the ke > Optio s > Voi e Mail. . T pe a oi e ail a ess u e a d a pass o d. RIM St i tl Co fide tial . P ess the Related i fo I a 't he k ke > Sa e. atio oi e ail, Change how many times your smartphone rings before the call goes to voice mail To ha ge ho a ti es ou Bla kBe ® s a tpho e i gs efo e the all is fo a ded to oi e ail, ou ust all ou i eless se i e p o ide 's oi e ail s ste . Ea h i eless se i e p o ide has a diffe e t oi e ail s ste . Fo o e i fo atio , o ta t ou i eless se i e p o ide . . Call ou i eless se i e p o ide 's oi e ail s ste . . Liste to ou optio s a d follo the audi le p o pts. Related i fo atio I a 't ha ge the u e of ti es that s a tpho e i gs, Set up speed dial for a contact ke . F o the Ho e s ee , p ess the ke > Vie > Speed Dial List. P ess the I the Speed Dial Nu e s list, li k a u assig ed ke . Cli k a o ta t. If e essa , li k a pho e u e fo the o ta t. To ake a all usi g speed dial, f o the Pho e appli atio , the ho e s ee , a ke that ou assig ed to the o ta t. essage, o a essage list, p ess a d hold the Add, change, or delete a call forwarding number To pe fo this task, ou i eless se i e p o ide ust set up ou SIM a d o Bla kBe ® s a tpho e fo this se i e. . F o the Ho e s ee , p ess the Se d ke . ke > Optio s > Call Fo a di g. . P ess the ke . . P ess the • To add a all fo a di g u e , li k Ne Nu e . T pe a pho e u e . P ess the ke o the ke oa d. • To ha ge a all fo a di g u e , li k Edit Nu e s. Highlight a pho e u e . P ess the ke > Edit. Cha ge the pho e u e . P ess the ke o the ke oa d. • To delete a all fo a di g u e , li k Edit Nu e s. Cli k a pho e u e . Cli k Delete. ke > Close. . P ess the RIM St i tl Co fide tial Change the call blocking password . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > Call Ba i g. ke > Cha ge Pass o d. . P ess the Add, change, or delete a contact in your fixed dialing list To pe fo this task, ou PIN ode. i eless se i e p o ide ust set up ou SIM a d fo this se i e a d p o ide ou ith a SIM a d . F o the Ho e s ee , p ess the Se d ke . . P ess the ke > Optio s > FDN Pho e List. ke > Ne . T pe ou PIN ode. P ess the • To add a o ta t, p ess the u e. ke > Edit. Cha ge the o ta t i fo atio . • To ha ge a o ta t, p ess the • To delete a o ta t, highlight a o ta t. P ess the ke > Delete. . P ess the ke . T pe a a e a d pho e ke > Sa e. Change how you answer or end calls with the holster . F o the Ho e s ee , p ess the ke . ke > Optio s > I - all Setti gs. . P ess the • To a s e alls auto ati all he ou e o e ou Bla kBe ® s a tpho e f o the holste , ha ge the Auto A s e Calls field to Out of Holste . • To stop a s e i g alls auto ati all he ou e o e ou s a tpho e f o the holste , ha ge the Auto A s e Calls field to Ne e . • To e d alls auto ati all he ou i se t ou s a tpho e i the holste , ha ge the Auto E d Calls field to I to Holste . • To stop e di g alls auto ati all he ou i se t ou s a tpho e i the holste , ha ge the Auto E d Calls field to Ne e . . P ess the ke > Sa e. Troubleshooting: Phone Some features aren't available on my smartphone The a aila ilit of e tai featu es o a d i eless se i e pla . ou Bla kBe ® s a tpho e ight e affe ted ite s su h as ou s a tpho e odel RIM St i tl Co fide tial Depe di g o ou essagi g se i e pla , so e featu es o optio s E ail P efe e es s ee . ight ot e a aila le i the essage optio s o the If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio ight ot ha e set up so e featu es o ight p e e t ou f o usi g so e featu es o optio s. If ou ad i ist ato has set a optio fo ou, a lo k i di ato appea s eside the optio field. Fo o e i fo atio a out the featu es that a e a aila le o . la k e . o /go/de i es. ad i ist ato , o isit ou s a tpho e, o ta t ou i eless se i e p o ide o I can't make or receive calls the follo i g a tio s: • • • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. Ve if that ou i eless se i e pla i ludes pho e o oi e se i es. If ou a 't ake alls a d fi ed diali g is tu ed o , e if that the pho e u e fo ou o ta t appea s i ou fi ed diali g list o tu off fi ed diali g. If ou ha e t a eled to a othe ou t a d ou ha e 't ha ged ou s a t-diali g optio s, dial the full pho e u e , i ludi g the ou t ode a d a ea ode, fo ou o ta t. If ou' e ot e ei i g alls, e if that all lo ki g a d all fo a di g a e tu ed off. You s a tpho e o ou SIM a d ight suppo t o e tha o e pho e u e , e e if ou o l ha e o e pho e u e . Ve if that ou pho e u e is set as ou a ti e pho e u e . If ou ha e o e tha o e pho e u e asso iated ith ou s a tpho e, e if that the pho e u e that ou a t to ake alls f o a d e ei e alls to is set as ou a ti e pho e u e . If ou' e usi g ou Bla kBe ® MVS Clie t pho e u e , e if that suppo t fo the Bla kBe MVS Clie t is tu ed o . If ou' e usi g ou Bla kBe MVS Clie t pho e u e , e if that ou s a tpho e is egiste ed ith the Bla kBe ® ke . P ess the ke . Cli k Optio s. Cli k Bla kBe Mo ile Voi e S ste . F o the Ho e s ee , p ess the MVS Clie t. P ess the ke . Cli k Registe No . If the Registe No e u ite does 't appea , o if the egist atio fails, o ta t ou ad i ist ato . If the egist atio does 't o plete, ait fo a sho t pe iod of ti e a d the t agai . If ou ha e set all fo a di g fo the pho e u e p o ided ou i eless se i e p o ide , alls to ou Bla kBe MVS Clie t pho e u e a e also fo a ded. To e ei e alls to ou Bla kBe MVS Clie t pho e u e , e if that all fo a di g is tu ed off. • • • • • • • Related i fo atio Fi ed diali g a d s a t diali g, Call aiti g, all fo a di g, a d all lo ki g, S it h the a ti e pho e u e , I can't check my voice mail the follo i g a tio s: • If ou ha e o e tha o e pho e u e asso iated ith ou Bla kBe ® s a tpho e a d ou' e t i g to he k ou oi e ail usi g a sho t ut ke , ou s a tpho e alls the oi e ail a ess u e fo ou a ti e pho e u e . Che k the oi e ail fo ou alte ate pho e u e . RIM St i tl Co fide tial • You eed a oi e ail a ess u e to he k ou i eless se i e p o ide o ad i ist ato . Related i fo atio S it h the a ti e pho e u oi e ail. To o tai a oi e ail a ess u e , o ta t ou e, I can't block calls • You i eless se i e p o ide ight ot suppo t the lo ked alli g featu e. Fo se i e p o ide . If the Bla kBe ® MVS Clie t is i stalled o ou Bla kBe s a tpho e, ou a o e i fo atio , see the Bla kBerr MVS Clie t User Guide. • o e i fo atio , o ta t ou lo k alls f o i eless a ted alle s. Fo I can't change the number of times that my smartphone rings Depe di g o ou i eless se i e p o ide , ou ight ot e a le to hoose the le gth of ti e that ou Bla kBe ® s a tpho e i gs efo e the all is pi ked up oi e ail. Fo o e i fo atio , o ta t ou i eless se i e p o ide . My phone number appears as Unknown in the Phone application If ou Bla kBe ® s a tpho e uses a SIM a d, t u e appea s i the Pho e appli atio . ha gi g the pho e u e o ou SIM a d to ha ge ho ou pho e O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > SIM Ca d. Highlight the pho e u e . ke > Edit SIM Pho e Nu e . P ess the T pe ou pho e u e . Cli k OK. I can't make calls using a voice command the follo i g a tio s: • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. • If ou' e usi g a Bluetooth® e a led de i e, su h as a ha ds-f ee a kit o i eless headset, e if that the Bluetooth e a led de i e suppo ts this featu e a d that ou ha e pai ed the Bluetooth e a led de i e ith ou Bla kBe s a tpho e. • Ve if that ou ke oa d is u lo ked. • Ve if that the la guage that ou use to sa oi e o a ds is the sa e as the oi e diali g la guage that ou ha e set i the la guage optio s. Ce tai la guages ight ot e suppo ted. Related i fo atio Bluetooth te h olog , RIM St i tl Co fide tial Cha ge the la guage fo oi e o a ds, My headset makes calls instead of my smartphone If ou Bla kBe ® s a tpho e is o e ted to a Bluetooth® e a led headset, ou s a tpho e alls o the Bluetooth e a led headset. the follo i g a tio s: • • Dis o e t the Bluetooth e a led headset f o ou Bla kBe ke , li k A ti ate Ha dset. Du i g a all, p ess the s a tpho e. ight auto ati all ake RIM St i tl Co fide tial Voice commands How to: Voice commands Perform an action using a voice command . O the Ho e s ee o i a folde , li k the Voi e Diali g i o . . Afte the eep, sa a oi e o a d. Related i fo atio I a 't ake alls usi g a oi e o a d, Change the options for voice prompts Afte ou sa a oi e o a d, oi e p o pts ight p o pt ou fo fu the i fo atio o la ifi atio , o oi e p o pts ight ead out i st u tio s that appea o the s ee . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Call Ma age e t > Voi e Diali g. • To tu off oi e p o pts, ha ge the Audio P o pts field to No P o pts. • To tu o oi e p o pts, ha ge the Audio P o pts field to Basi P o pts. • To tu o oi e p o pts a d to ha e the oi e p o pts ead out i st u tio s that appea o the s ee , ha ge the Audio P o pts field to Detailed P o pts. . P ess the ke > Sa e. Improve voice recognition You a i p o e oi e e og itio o pleti g a sho t se ies of p o pts that ask ou to sa spe ifi . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Call Ma age e t > Voi e Diali g. . I the Voi e Adaptatio se tio , li k Sta t. . Co plete the i st u tio s o the s ee . e s a d o ds. Available voice commands Voi e o a d "Call < o ta t a e or pho e u Des iptio er>" Sa this oi e o a d to ake a all. To pe fo this task ith a Bluetooth® e a led de i e, su h as a ha dsf ee a kit o i eless headset, the pai ed Bluetooth e a led de i e ust suppo t this featu e a d ou ust tu o Bluetooth te h olog . You a 't ake alls to e e ge u e s usi g oi e o a ds. RIM St i tl Co fide tial Voi e o a d Des iptio "Call < o ta t a e>" "Call e te sio " e" Sa this oi e o a d to all a spe ifi pho e u e fo a o ta t that is i o ta t list. Fo e a ple, if the o ta t has a o k u e a d a o ile u ou a sa " all < o ta t a e> o k" to all the o k u e . ou e, Sa this oi e o a d to dial a e te sio . To pe fo this task, ou ust set optio s fo diali g e te sio s. You a dial e te sio s o l ithi ou o pa . If ou ha e ultiple pho e u e s asso iated ith ou Bla kBe sa this oi e o a d to he k ou a ti e pho e u e . ® s a tpho e, "Che k sig al st e gth" Sa this oi e o a d to he k ou "Che k et o k" Sa this oi e o o e ted to. a d to he k the i eless et o k that ou s a tpho e is i eless o e age le el. "Che k atte " Sa this oi e o a d to he k the atte "Repeat" Sa this oi e o a d to ha e the last oi e p o pt epeated to ou. "Ca el" Sa this oi e o a d to lose the oi e diali g appli atio . po e le el. Related i fo atio Set optio s fo diali g e te sio s, Change the language for voice commands Whe ou ha ge the la guage fo use to ake a oi e o a d. oi e o a ds, ou ha ge the la guage fo oi e p o pts a d the la guage that ou O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d La guage > La guage a d Method. Cha ge the Voi e Diali g La guage field. ke > Sa e. P ess the Related i fo atio M s a tpho e does 't e og ize a es o e si oi e o a ds, Turn off choice lists for voice commands If ou Bla kBe ® s a tpho e ide tifies o e tha o e possi le at h to a oi e o a d, ou s a tpho e p ese ts ou ith a list of possi le at hes, o a hoi e list. You a tu off hoi e lists so that ou s a tpho e al a s sele ts the est at h a d dials the pho e u e auto ati all . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Call Ma age e t > Voi e Diali g. . Set the Choi e Lists field to Al a s Off. . P ess the ke > Sa e. RIM St i tl Co fide tial Troubleshooting: Voice commands I can't make calls using a voice command the follo i g a tio s: • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. • If ou' e usi g a Bluetooth® e a led de i e, su h as a ha ds-f ee a kit o i eless headset, e if that the Bluetooth e a led de i e suppo ts this featu e a d that ou ha e pai ed the Bluetooth e a led de i e ith ou Bla kBe s a tpho e. • Ve if that ou ke oa d is u lo ked. • Ve if that the la guage that ou use to sa oi e o a ds is the sa e as the oi e diali g la guage that ou ha e set i the la guage optio s. Ce tai la guages ight ot e suppo ted. Related i fo atio Bluetooth te h olog , Cha ge the la guage fo oi e o a ds, My smartphone doesn't recognize names or numbers in voice commands the follo i g a tio s: • Sa the fi st a e a d the last a e of ou o ta t. • I p o e oi e e og itio of u e s. RIM St i tl Co fide tial Messages Email Getting started: Email Message inbox icons These i o s i di ate the t pe o status of ea h Depe di g o ou Bla kBe U ead ® s a tpho e essage i ou i o . odel a d i eless se i e p o ide , so e of these i o s essage ight ot appea . Ne BBM™ ite To lea this i di ato , ope ea h hat that has this i di ato . Read essage BBM hat is ope D aft essage Ne BBM G oups ite Filed essage Ne RSS ite Message ith a atta h e t Message is ei g se t Message is high p io it Message has ot ee se t Te t essage ith a atta h e t Message has ee se t Te t essage Message has ee deli e ed Message has ee ead Set up an email address . O the Ho e s ee , li k the Setup i o . . I the Setup se tio , li k the E ail A ou ts i o . RIM St i tl Co fide tial . Follo the s ee s to set up ou e ail add ess. Whe ou e ail add ess is set up o e tl , ou e ei e a o fi essage. To ie a d a age ou e ail essages, o the Ho e s ee , li k the Messages i o . atio Note: I so e ases, ou ight see the follo i g optio s. If so, sele t o e of the optio s. • I te et Mail A ou t: Use this optio to asso iate ou Bla kBe ® s a tpho e ith o e o o e e isti g e ail a ou ts fo e a ple, Wi do s Li e™ Hot ail® o to eate a e e ail add ess fo ou s a tpho e. • E te p ise A ou t: If ou ad i ist ato ga e ou a e te p ise a ti atio pass o d, use this optio to asso iate ou s a tpho e ith ou o k e ail a ou t usi g the Bla kBe ® E te p ise Se e . this o ! If ou a e t i g to set up a I te et e ail a ou t fo e a ple, Wi do s Li e™ Hot ail® o Google Mail™ o a e e ail add ess fo ou s a tpho e, a d do ot see this optio , o ta t ou ad i ist ato o i eless se i e p o ide . Related i fo atio Cha ge optio s fo ou pe so al e ail a ou t, Synchronize email over the wireless network You a set the Wi eless Re o ile optio fo ea h e ail add ess that is asso iated ith ou Bla kBe ill s h o ize ou e ail o e the i eless et o k. . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > E ail Re o iliatio . . If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. . Sele t the Wi eless Re o ile he k o . . P ess the ke > Sa e. this o ! How to: Email Composing and sending email Send an email O the Ho e s ee , li k the Messages i o . ke > Co pose E ail. P ess the I the To field, t pe a e ail add ess o a o ta t a e. T pe a essage. P ess the ke > Se d. Related i fo atio Sea h fo a o ta t, Pe so al dist i utio lists, I a 't se d essages, Atta h a file to a e ail, ® s a tpho e, hi h RIM St i tl Co fide tial Resend a message You a ot ha ge a te t essage efo e ou ese d it. ke . I a se t essage, p ess the • To ha ge the essage, li k Edit. Cha ge the essage. P ess the • To ha ge the e ipie ts, li k Edit. Highlight a o ta t. P ess the P ess the ke > Se d. • To ese d the essage ithout ha gi g it, li k Rese d. ke > Se d. ke > Cha ge Add ess. Cli k a e o ta t. Related i fo atio I a 't se d essages, Reply to or forward an email or PIN message I a essage, p ess the ke . • To epl to a essage, li k Repl o Repl to All. • To fo a d a essage, li k Fo a d o Fo a d As. Related i fo atio I a 't se d essages, Check spelling You a he k spelli g i essages, ale da e t ies, tasks, o e os that ou eate. ke > Che k Spelli g. . P ess the . Do a of the follo i g: • To a ept the suggested spelli g, li k a o d i the list that appea s. • To ig o e the suggested spelli g, p ess the ke . ke > Ig o e All. • To ig o e all i sta es of the suggested spelli g, p ess the • To add the o d to the usto di tio a , p ess the ke > Add To Di tio a . ke > Ca el Spell Che k. • To stop he ki g spelli g, p ess the Save a draft of a message Whe ou a e o posi g a essage, p ess the ke > Sa e D aft. Attach a file to an email To atta h a file that is sa ed o ou o ga izatio 's et o k, ou e ail a ou t suppo ts this featu e. Fo o e i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that ke > Atta h > File. Whe ou a e o posi g a e ail, p ess the • To atta h a file that is sa ed o ou Bla kBe s a tpho e o edia a d, fi d a d li k the file. RIM St i tl Co fide tial • To atta h a file that is sa ed o ou o ga izatio 's et o k, p ess the ke > Go To. Fi d a d li k the file. If e essa , t pe the ede tials that ou use to o e t to ou o ga izatio 's et o k. Attach a contact card to a message You a atta h a o ta t a d to a e ail, a PIN essage, o a te t essage. . Whe ou a e o posi g a essage, p ess the ke > Atta h > Co ta t. . Fi d a d highlight a o ta t. ke > Co ti ue. . P ess the Related i fo atio I a 't atta h a file to a te t essage, Change the email address that you use to send messages or meeting invitations O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Default Se i es. Cha ge the Messagi g CMIME field o the Cale da CICAL field. P ess the ke > Sa e. Delete the disclaimer from an email If ou e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts this featu e, the Bla kBe add a dis lai e to ou e ail afte ou se d it. Whe ou a e o posi g a e ail, p ess the To add the dis lai e agai , p ess the E te p ise Se e ight ke > Re o e Dis lai e . ke > Add Dis lai e . Delete the original text from a reply message Whe ou a e epl i g to a essage, p ess the ke > Delete O igi al Te t. Set the importance level for an email or a PIN message that you send If ou ha ge the i po ta e le el of a e ail o a PIN essage, a high p io it i di ato o lo p io it i di ato appea s eside that essage o ou Bla kBe ® s a tpho e. If the e ipie t's essagi g appli atio suppo ts i po ta e le els fo essages, the i po ta e le el ill also e i di ated to the e ipie t. . Whe ou a e o posi g a e ail o a PIN . Cha ge the I po ta e field. . P ess the ke > Sa e. essage, p ess the ke > Optio s. RIM St i tl Co fide tial Blind carbon copy a contact You a Whe li d a o op a o ta t i a e ail o a PIN ou a e o posi g a e ail o a PIN essage. ke > Add B . essage, p ess the Stop a message from sending You a stop a essage f o se di g o l if a lo k i o appea s eside the . O the Ho e s ee , li k the Messages i o . . Highlight the essage. . P ess the ke > Delete. essage. Email filters About email filters You a eate e ail filte s to spe if e ail appli atio o ou o pute . hi h e ail is fo a ded to ou Bla kBe ® s a tpho e a d hi h e ai s i the E ail filte s a e applied to e ail ased o the o de i hi h the appea i ou list of e ail filte s. If ou eate ultiple e ail filte s that ould appl to the sa e e ail, ou ust de ide hi h o e should e applied fi st pla i g that filte highe i the list. Create an email filter To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo oe Fo i fo atio a out o pleti g this task fo a pe so al e ail a ou t that ou ha e o ou Bla kBe s a tpho e su h as Google Mail™ o Wi do s Li e™ Hot ail® , isit . la k e . o /do s/s a tpho es a d li k the li k u de E ail Setup. O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail Filte s. P ess the P ess the ke > Ne . T pe a a e fo the e ail filte . Set the e ail filte optio s. ke > Sa e. P ess the Create an email filter based on a contact or subject O the Ho e s ee , li k the Messages i o . Highlight a e ail. ke > Filte > Se de o Su je t. P ess the T pe a a e fo the e ail filte . RIM St i tl Co fide tial . Set the e ail filte optio s. . P ess the ke > Sa e. Options for email filters Optio Des iptio Fo Spe if o e o o e o ta ts o e ail add esses that the e ail filte should sea h fo i the F o field of ou e ail. Sepa ate ultiple o ta ts o e ail add esses ith a se i olo ; . To spe if that the e ail filte should sea h fo all o ta ts o e ail add esses that o tai spe ifi te t, t pe the te t a d use a aste isk * as a ild a d ha a te to ep ese t the est of the o ta t o e ail add ess. Se t to Spe if o e o o e o ta ts o e ail add esses that the e ail filte should sea h fo i the Se t To field of ou e ail. Sepa ate ultiple o ta ts o e ail add esses ith a se i olo ; . To spe if that the e ail filte should sea h fo all o ta ts o e ail add esses that o tai spe ifi te t, t pe the te t a d use a aste isk * as a ild a d ha a te to ep ese t the est of the o ta t o e ail add ess. Su je t Spe if the te t that the e ail filte should sea h fo i the Su je t field of ou e ail. Message Spe if the te t that the e ail filte should sea h fo i the od of ou e ail. Se t di e tl to C to to Set hethe the e ail filte applies to e ail that i ludes ou e ail add ess i the To field. Set hethe the e ail filte applies to e ail that i ludes ou e ail add ess i the C field. Set hethe the e ail filte applies to e ail that i ludes ou e ail add ess i the B field. I po ta e Set the i po ta e le el of e ail that the e ail filte applies to. Se siti it Set the se siti it le el of e ail that the e ail filte applies to. RIM St i tl Co fide tial Optio Des iptio A tio Set hethe e ail that the e ail filte applies to is fo a ded to ou Bla kBe ® s a tpho e. If e ail is fo a ded, spe if hethe it is fo a ded ith high i po ta e o ith the e ail heade o l . Turn on an email filter O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail Filte s. P ess the Sele t the he k o eside a e ail filte . P ess the ke > Sa e. Change, prioritize, or delete an email filter O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail Filte s. P ess the Highlight a e ail filte . P ess the ke . • To ha ge a e ail filte , li k Edit. Cha ge the optio s fo the e ail filte . P ess the • To p io itize a e ail filte , li k Mo e. Cli k the e lo atio . • To delete a e ail filte , li k Delete. ke > Sa e. Synchronizing email About synchronization and reconciliation The i eless data s h o izatio featu e is desig ed to s h o ize o ga ize data o ta ts, ale da e t ies, tasks, a d e os et ee ou Bla kBe ® s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. The i eless e ail e o iliatio featu e is desig ed to e o ile e ail et ee ou s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. Whe ou file o delete e ail essages o ou s a tpho e, these e ail essages should e filed o deleted i the e ail appli atio o ou o pute . Like ise, a ha ges that ou ake to e ail essages i the e ail appli atio o ou o pute should e efle ted o ou s a tpho e. a e ases, if ou s a tpho e does 't e og ize fields i a o ta t, ale da e t , o e ail a ou t, so e data o e ail a 't e s h o ized o e o iled. If i eless data s h o izatio is 't a aila le o ou s a tpho e o if ou tu ed off this featu e, ou a use the Bla kBe ® Desktop Soft a e to s h o ize ou o ga ize data. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. RIM St i tl Co fide tial Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Synchronize email over the wireless network You a set the Wi eless Re o ile optio fo ea h e ail add ess that is asso iated ith ou Bla kBe ill s h o ize ou e ail o e the i eless et o k. . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > E ail Re o iliatio . . If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. . Sele t the Wi eless Re o ile he k o . . P ess the ke > Sa e. ® s a tpho e, hi h this o ! Delete email on your smartphone and in your email application on your computer You a set the Delete O optio fo ea h e ail add ess that is asso iated ith ou Bla kBe . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > E ail Re o iliatio . . If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. . Cha ge the Delete O field to Mail o & Ha dheld. . P ess the ke > Sa e. ® s a tpho e. It takes a sho t pe iod of ti e fo e ail to e deleted o e the i eless et o k. Related i fo atio Delete a essage, Empty the deleted items folder on your computer from your smartphone To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo oe O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail Re o iliatio . P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. P ess the ke > Pu ge Deleted Ite s. About synchronization conflicts A s h o izatio o fli t o u s he ou ha ge the sa e e ail o o ga ize data ite i the e ail appli atio o ou o pute . ou Bla kBe ® s a tpho e a d RIM St i tl Co fide tial If ou e o ile ou e ail usi g i eless e ail e o iliatio , o ou s a tpho e, ou a set hethe the e ail o s a tpho e o the e ail o ou o pute takes p e ede e he a e ail e o iliatio o fli t o u s. ou If ou s h o ize ou o ga ize data usi g i eless data s h o izatio , the o ga ize data o ou o pute takes p e ede e o e the o ga ize data o ou s a tpho e he a data s h o izatio o fli t o u s. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Related i fo atio So e ha a te s i ale da e t ies do 't appea o e tl afte s S h o ize o ga ize data o e the i eless et o k, h o izatio , Manage email reconciliation conflicts You a set the O Co fli ts optio fo ea h e ail add ess that is asso iated ith ou Bla kBe . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > E ail Re o iliatio . . If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. . Cha ge the O Co fli ts field. . P ess the ke > Sa e. ® s a tpho e. Stop forwarding email to your smartphone To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo oe O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail P efe e es. P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. Clea the Se d E ail to Ha dheld he k o . P ess the ke > Sa e. To fo a d e ail to ou Bla kBe s a tpho e agai , sele t the Se d E ail to Ha dheld he k o . Viewing and replying to email About email account icons Depe di g o ou i eless se i e pla o ad i ist ato , ou ight e a le to asso iate ou Bla kBe ® s a tpho e ith a o k e ail a ou t a d o e o o e pe so al e ail a ou ts. If ou asso iate ou s a tpho e ith o e tha o e e ail a ou t, ultiple e ail a ou t i o s ight appea o ou s a tpho e, i additio to the ai Messages i o . Fo o e i fo atio a out asso iati g ou s a tpho e ith o e tha o e e ail a ou t, isit . la k e . o /do s/ s a tpho es a d li k the li k u de E ail Setup. Depe di g o ou the e, a sepa ate i o ight appea fo te t essages. RIM St i tl Co fide tial Search for text in a message, in a file, or on a webpage To sea h fo te t i a p ese tatio , ou ust ie the p ese tatio i te t ie o i te t a d slide ie . . I a essage, i a file, i a atta h e t, o o a e page, p ess the . T pe the te t. . P ess the E te ke . ke > Fi d o Fi d o Page. ke > Fi d Ne t o Fi d Ne t o Page. To sea h fo the e t i sta e of the te t, p ess the Preview more of grouped email messages To displa su je t. o e li es of ea h e ail i a g oup, ou ust ha e set ou Bla kBe ® s a tpho e to g oup e ail O the Ho e s ee , li k the Messages i o . Cli k Optio s > Message Displa a d A tio s. Cha ge the P e ie Le gth field. ke > Sa e. P ess the View an address instead of a display name I a essage, p ess the To ie the displa ke > Sho Add ess. a e agai , p ess the ke > Sho Na e. View email in plain text format O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail P efe e es. P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. Clea the E a le HTML E ail he k o . P ess the ke > Sa e. View saved messages . O the Ho e s ee , li k the Messages i o . ke > Vie Sa ed Messages. . P ess the Organizing your email inbox Mark a message as opened or unopened O the Ho e s ee , li k the Messages i o . essages RIM St i tl Co fide tial • To a k a essage as ope ed o u ope ed, highlight the essage. P ess the ke > Ma k Read o Ma k U ead. • To a k all essages that a e p io to a spe ifi date as ope ed, highlight a date field. P ess the ke > Ma k P io Read. Save a message Sa ed essages a e 't deleted e e if ou Bla kBe pe iod of ti e. ® s a tpho e is set to delete essages auto ati all afte a e tai O the Ho e s ee , li k the Messages i o . • To sa e a e ail o PIN essage, highlight a e ail o PIN essage. P ess the ke > Sa e. • To sa e a te t essage, ope a o e satio a d highlight a te t essage. P ess the ke > Sa e Message. Related i fo atio Vie sa ed essages, Delete a message O the Ho e s ee , li k the Messages i o . • To delete a essage, highlight the essage. P ess the ke > Delete. ke > Vie Sa ed Messages. Highlight the essage. P ess the ke > • To delete a sa ed essage, p ess the Delete. If e essa , delete the essage f o ou essage i o as ell. • To delete a a ge of essages, highlight a essage. P ess a d hold the Shift ke . O the t a kpad, slide ou fi ge up o do . Release the Shift ke . P ess the ke > Delete Messages. ke > Delete P io > Delete. • To delete all essages p io to a e tai date, highlight a date field. P ess the Note: E ail essages that ou delete usi g the Delete P io o pute du i g e ail e o iliatio . e u ite a e ot deleted f o the e ail appli atio o ou About flags Depe di g o the essage se i e that ou use, ou a add flags to e ail essages that ou e ei e o se d as a e i de to ou o the e ipie ts to follo up ith the essages. You a use flags of diffe e t olo s, add follo -up otes, a d set due dates so that ou Bla kBe ® s a tpho e e i ds ou to etu to the e ail. If i eless e ail e o iliatio is tu ed o a d ou e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts flags, ha ges that ou ake to flags o ou s a tpho e should e efle ted i the e ail appli atio o ou o pute . Like ise, ha ges that ou ake to flags i the e ail appli atio o ou o pute should e efle ted o ou s a tpho e. If i eless e ail e o iliatio is tu ed off, ou a still a age flags fo e ail essages o ou s a tpho e. RIM St i tl Co fide tial Add, change, or remove a flag If ou ake ha ges to a flag i a e ail that ou se t, the ha ges a e efle ted o l o ou Bla kBe ® s a tpho e a d a e ot se t to the e ipie t. Depe di g o the essage se i e ou' e usi g, ou ight ot e a le to do this task. Whe • • • ke . ou a e o posi g o ie i g a e ail, p ess the To add a flag, li k Flag fo Follo Up. Set the flag p ope ties. P ess the ke > Sa e. ke > Sa e. To ha ge a flag, li k Flag P ope ties. Cha ge the flag p ope ties. P ess the To e o e a flag, li k Clea Flag. Change how you group email messages . O the Ho e s ee , li k the Messages i o . . P ess the ke > Displa St le > G oup Su je t o Si gle Messages. Hide sent messages from the message inbox O the Ho e s ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. P ess the Sele t the Hide Se t Messages he k o . ke > Sa e. P ess the Hide messages from the Messages application You a p e e t essages f o spe ifi e ail a ou ts f o appea i g i the Messages appli atio . You a also set a sepa ate i o to appea o the Ho e s ee fo te t essages. Depe di g o ou the e, a sepa ate i o ight al ead appea default. . O the Ho e s ee , li k the Messages i o . ke > Optio s > I o Ma age e t. . P ess the • To hide essages f o spe ifi e ail a ou ts, i the E ail A ou ts se tio , lea the he k o eside o e o o e e ail a ou ts. • To hide te t essages, i the Othe Message T pes se tio , lea the Te t Messages he k o . . P ess the ke > Sa e. Change how a message inbox displays messages . O the Ho . P ess the • To ha • To ha • To ha . P ess the e s ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. ge the o de of the su je t li e a d se de , ha ge the Displa O de field. ge ho essages a e sepa ated, ha ge the Sepa ato s field. ge ho essages a fit o the s ee , ha ge the Displa Message Heade O field. ke > Sa e. RIM St i tl Co fide tial Use color to differentiate work messages from other messages To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Displa > Message Catego izatio . . I the Message Outli e Colo s se tio , do a of the follo i g: • To set a outli e olo fo e ail that is se t to ou Bla kBe s a tpho e th ough a Bla kBe ha ge the E te p ise Messages field. • To set a outli e olo fo ou othe essages, ha ge the Othe Messages field. . P ess the ke > Sa e. Note: PIN essages ad i ist ato . ight use the outli e olo that ou ha e set fo ou o k e ail. Fo o e i fo oe E te p ise Se e , atio , o ta t ou Storing and filing email About synchronization of email folders You a add, ha ge, o delete e ail folde s i the e ail appli atio o Bla kBe ® s a tpho e. ou o pute o i the Messages appli atio o ou If i eless e ail e o iliatio is tu ed o a d ou e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts this featu e, ha ges that ou ake to e ail folde s a e s h o ized o e the i eless et o k. Related i fo atio S h o ize e ail o e the i eless et o k, File an email To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe O the Ho e s ee , li k the Messages i o . Highlight a e ail. ke > File. P ess the Highlight a folde . ke > File. P ess the Related i fo atio S h o ize e ail o e the i eless et o k, I a 't file e ail essages, ® E te p ise Se e that suppo ts this featu e. Fo oe RIM St i tl Co fide tial Add, move, rename, or delete an email folder To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo oe O the Ho e s ee , li k the Messages i o . ke > Vie Folde . P ess the Highlight a folde . P ess the ke . • To add a folde , li k Add Folde . • To o e a folde , li k Mo e Folde . Cli k the e lo atio . • To e a e a folde , li k Re a e Folde . • To delete a folde , li k Delete Folde . Forward messages from a specific email folder to your smartphone To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail P efe e es. P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. P ess the ke > Folde Redi e tio . Sele t the he k o eside a e ail folde . ke > Sa e. P ess the Note: If ou li k the Sele t All e u ite , all e ail, i ludi g e ail that appea s i the se t ite s folde i the e ail appli atio o ou o pute , appea s o ou Bla kBe s a tpho e. Related i fo atio Stop sto i g essages se t f o ou o pute o ou s a tpho e, Hide filed email from the message inbox O the Ho e s ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. P ess the Sele t the Hide Filed Messages he k o . ke > Sa e. P ess the View filed messages . O the Ho e s ee , li k the Messages i o . . P ess the ke > Vie Folde . . Cli k a folde . oe RIM St i tl Co fide tial Set how long your smartphone stores messages O the Ho e s P ess the Cha ge the Da P ess the ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. s To Keep Messages field. ke > Sa e. Related i fo atio So e essages o lo ge appea o s a tpho e, Stop storing messages sent from your computer on your smartphone To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo oe O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail P efe e es. P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. P ess the ke > Folde Redi e tio . Clea the he k o eside the Se t Ite s folde . ke > Sa e. P ess the Stop storing messages sent from your smartphone on your computer To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo oe O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail P efe e es. P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. Clea the Sa e Cop I Se t Folde he k o . P ess the ke > Sa e. Email options Add or change your signature Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s. • Fo a o k e ail a ou t, li k E ail P efe e es. If the Message Se i es field appea s, ha ge this field to the app op iate e ail a ou t. If the Use Auto Sig atu e he k o is ot sele ted, sele t it. I the field that appea s, pla e ou u so . RIM St i tl Co fide tial • Fo a pe so al e ail a ou t, li k E ail A ou t Ma age e t. Cli k a e ail a ou t. Cli k Edit. . T pe a sig atu e. . P ess the ke > Sa e. You sig atu e is added to ou e ail afte ou se d it. this o ! Hide the new or unopened message indicator . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > Message Displa a d A tio s. • To hide the e essage i di ato , lea the Displa Ne Message I di ato he k o . • To hide the u ope ed essage i di ato , ha ge the Displa Message Cou t field to No e. . P ess the ke > Sa e. Receive only the first section of long email messages O the Ho e s ee , li k the Messages i o . P ess the ke > Optio s > Message Displa a d A tio s. Clea the Auto Mo e he k o . ke > Sa e. P ess the To do load o e of a e ail, p ess the ke > Mo e o Mo e All. View or hide call logs in the Messages application You a set ou Bla kBe ® s a tpho e to sho all logs, i ludi g issed alls, i the Messages appli atio . . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > Call Logs a d Lists. • To sho e e t a d issed alls i the Messages appli atio , sele t the All Calls optio . • To hide all logs i the Messages appli atio , sele t the No e optio . . P ess the ke > Sa e. Set an out-of-office reply To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail P efe e es. P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. Sele t the Use Out Of Offi e Repl he k o . I the field that appea s, t pe a epl . oe RIM St i tl Co fide tial . If ou use IBM® Lotus Notes®, i the U til field, set the date o . P ess the ke > Sa e. To tu off the out-of-offi e epl , lea the Use Out Of Offi e Repl hi h the out-of-offi e epl should tu off. he k o . Change options for your personal email account Depe di g o ou i eless se i e p o ide , ou ight ot e a le to ha ge so e optio s fo You a ha ge optio s fo ea h pe so al e ail a ou t that ou added to ou Bla kBe filte s, s h o ize ou o ta ts, ha ge ou sig atu e o displa a e, a d o e. . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > E ail A ou t Ma age e t. . Cli k the e ail a ou t that ou a t to ha ge optio s fo . Fo o e i fo E ail Setup. . la k e atio a out pe so al e ail a ou ts, isit ou pe so al e ail a ou t. ® s a tpho e. You a eate e ail . o /do s/s a tpho es a d li k the li k u de Turn on or turn off read receipts Depe di g o ou i eless se i e p o ide o ad i ist ato , ou optio s ight ot appea . ight ot e a le to pe fo this task, o so e of the O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail P efe e es. P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. To set hethe ou Bla kBe ® s a tpho e se ds a ead e eipt o deli e e eipt he a se de e uests it, ha ge the Se d Read Re eipts field. . P ess the ke > Sa e. Stop loading pictures in HTML email messages default, ou Bla kBe ® s a tpho e auto ati all do loads a d displa s i li e pi tu es that a e e ail essages. O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail P efe e es. P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. Clea the Do load I ages Auto ati all he k o . P ess the ke > Sa e. To ie pi tu es i a HTML e ail essage, p ess the ke > Get I ages. edded i HTML RIM St i tl Co fide tial Turn off the prompt that appears before downloading external pictures in HTML email messages So e HTML e ail essages o tai li ks to e te al pi tu es o the I te et. B default, ou Bla kBe p o pts ou efo e do loadi g e te al pi tu es. . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > E ail P efe e es. . If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. . Clea the Co fi E te al I age Do load he k o . . P ess the ke > Sa e. ® s a tpho e Open a new message automatically when you remove your smartphone from your holster O the Ho e s ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. P ess the Cha ge the Auto Ope Ne est Message Afte Re o i g De i e F o P ess the ke > Sa e. Holste field. Stop displaying recent contacts in email address fields B default, he ou t pe the fi st fe ha a te s of a o ta t a e o a e ail add ess i a To, C , o B Bla kBe ® s a tpho e displa s the e ail add esses of e e t o ta ts ho a e ot i ou o ta t list. . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > Message Displa a d A tio s. . Clea the Sho Re e t Co ta ts Whe Co posi g E ail he k o . . P ess the ke > Sa e. Turn off the prompt that appears before you delete a message O the Ho e s ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. P ess the Clea the Co fi Delete he k o . ke > Sa e. P ess the Turn off the prompt that appears when you mark messages as opened O the Ho e s ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. P ess the Clea the Co fi Ma k P io Read he k o . ke > Sa e. P ess the field, ou RIM St i tl Co fide tial Google Mail About Google Mail on your smartphone Depe di g o ou i eless se i e pla a d ad i ist ato , ou a add a Google Mail™ a ou t also k o as a G ail® a ou t to ou Bla kBe ® s a tpho e. Si ila to the Google Mail e appli atio that ou a a ess usi g a o se o ou o pute , elated essages a e g ouped i to a si gle o e satio . To help o ga ize ou essage i o , ou a eate a d appl ou o usto la els, epo t spa , a hi e essages, a d add sta s to highlight hat's i po ta t. Fo o e i fo atio a out Google Mail, isit .google ail. o . Add or remove a star for a Google Mail message or conversation You a a k a i po ta t Google Mail™ essage o o e satio ith a sta . . O the Ho e s ee , li k the Messages i o . . Highlight a Google Mail essage o o e satio . ke . . P ess the • To add a sta , li k Add Sta . • To e o e a sta , li k Re o e Sta . Apply or remove a label for a Google Mail message or conversation You a appl a la el o ultiple la els to a Google Mail™ essage o o e satio to help o ga ize ou essage i o . If ou appl a la el to a i di idual essage i a o e satio , the la el is applied to all of the essages i the o e satio . . O the Ho e s ee , li k the Messages i o . . Highlight a Google Mail essage o o e satio . ke > La els. . P ess the . Do o e of the follo i g: • To appl a la el, sele t the he k o eside the la el. • To e o e a la el, lea the he k o eside the la el. . P ess the ke > Sa e. View Google Mail messages with a specific label . O the Ho e s ee , li k the Messages i o . . P ess the ke > Vie Folde . . Cli k a la el. Create or delete a Google Mail label . O the Ho e s ee , li k the Messages i o . . P ess the ke > La els. RIM St i tl Co fide tial • To eate a e la el, li k Ne La el. T pe a la el a e. Cli k Sa e. • To delete a la el, highlight a la el. P ess the ke > Delete. Archive a Google Mail message or conversation If ou a hi e a Google Mail™ o e satio . essage that is pa t of a o e satio , the A hi e la el is applied to all of the essages i the . O the Ho e s ee , li k the Messages i o . . Highlight a Google Mail essage o o e satio . . P ess the ke > A hi e > Yes. Note: Depe di g o ho ou' e set ou Bla kBe ® s a tpho e to sto e essages, a hi ed auto ati all deleted f o ou s a tpho e afte a e tai pe iod of ti e. essages ight e Move an archived Google Mail message or conversation to your message inbox O the Ho e s ee , li k the Messages i o . Cli k Vie Folde > A hi e. Highlight a essage o o e satio . ke > Mo e to I o . P ess the Report spam messages sent to your Google Mail account Whe ou epo t a Google Mail™ essage as a spa essage, it's deleted f o ou Bla kBe ® s a tpho e. If ou epo t a essage that is pa t of a o e satio , all of the essages i the o e satio a e also epo ted as spa . . O the Ho e s ee , li k the Messages i o . . Highlight a Google Mail essage o o e satio . . P ess the ke > Repo t Spa . . If e essa , li k Yes. Tips: Email Message shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts I a essage Repl to a essage Repl to all i a e ail o a PIN Fo a da File a e ail essage essage P ess R essage P ess L P ess F P ess I ight ot e a aila le. RIM St i tl Co fide tial Vie o hide the e ail add ess of a o ta t Highlight the o ta t i the To o F o Mo e to the e t P ess N essage Mo e to the p e ious ou essage i Ope a P ess the essage f o e ei ed Vie oi e P ess the Alt ke a d F. essages P ess the Alt ke a d I. P ess the Alt ke a d O. essages P ess the Alt ke a d V. essages P ess the Alt ke a d S. all logs Vie all ou P ess C P ess W essages a d e ei ed all logs ail ke . P ess the Alt ke a d U. essages Vie d aft a d se t Vie te t essage i essage Vie all flagged Vie essage as ead o u ead Add a flag to a Vie P ess P essage Co pose a Ma k a essage P ess the Alt ke a d P. essages Mo e a ou d ou P ess the essage i ke . Mo e up a s ee P ess the Shift ke a d the Spa e ke . Mo e do P ess the Spa e ke . a s ee Mo e to the top of a Mo e to the otto essage i of a essage i P ess T P ess B Mo e to the e t u ead ite P ess U Mo e to the e t elated P ess J essage Mo e to the p e ious elated essage P ess K Personalization: Email Change how you group email messages . O the Ho e s ee , li k the Messages i o . ke > Displa St le > G oup Su je t o Si gle Messages. . P ess the field. P ess Q. RIM St i tl Co fide tial Use color to differentiate work messages from other messages To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Displa > Message Catego izatio . . I the Message Outli e Colo s se tio , do a of the follo i g: • To set a outli e olo fo e ail that is se t to ou Bla kBe s a tpho e th ough a Bla kBe ha ge the E te p ise Messages field. • To set a outli e olo fo ou othe essages, ha ge the Othe Messages field. . P ess the ke > Sa e. Note: PIN essages ad i ist ato . ight use the outli e olo that ou ha e set fo ou o k e ail. Fo o e i fo oe E te p ise Se e , atio , o ta t ou Change how a message inbox displays messages . O the Ho . P ess the • To ha • To ha • To ha . P ess the e s ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. ge the o de of the su je t li e a d se de , ha ge the Displa O de field. ge ho essages a e sepa ated, ha ge the Sepa ato s field. ge ho essages a fit o the s ee , ha ge the Displa Message Heade O field. ke > Sa e. Add or change your signature Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. . O the Ho e s ee , li k the Messages i o . ke > Optio s. . P ess the • Fo a o k e ail a ou t, li k E ail P efe e es. If the Message Se i es field appea s, ha ge this field to the app op iate e ail a ou t. If the Use Auto Sig atu e he k o is ot sele ted, sele t it. I the field that appea s, pla e ou u so . • Fo a pe so al e ail a ou t, li k E ail A ou t Ma age e t. Cli k a e ail a ou t. Cli k Edit. . T pe a sig atu e. . P ess the ke > Sa e. You sig atu e is added to ou e ail afte this o ! ou se d it. RIM St i tl Co fide tial Troubleshooting: Email I can't send messages the follo i g a tio s: • • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. If the e u ite fo se di g a essage does 't appea , e if that ou ha e added a e ail add ess, a PIN, o a pho e u e fo ou o ta t. If ou eated a e ail add ess o added a e isti g e ail add ess to ou s a tpho e usi g the e ail setup s ee i the Setup appli atio , e if that ou ha e e ei ed a a ti atio essage o ou s a tpho e f o the Bla kBe ® I te et Se i e. If ou ha e 't e ei ed a a ti atio essage the essage ight take a sho t pe iod of ti e to a i e , i the Setup appli atio , ope the e ail setup s ee to se d a se i e ook to ou s a tpho e. If ou ha e 't e ei ed a egist atio essage f o the i eless et o k, egiste ou s a tpho e. O the Ho e s ee ke > o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Host Routi g Ta le. P ess the Registe No . Ge e ate a e ptio ke . Ve if that data se i e is tu ed o . Rese d the essage. • • • • • Related i fo atio Ge e ate a e ptio ke , Wi eless o e age i di ato s, Cha ge o delete a o ta t, Tu o o tu off a et o k o Tu o o tu off data se i e o Wi eless o e age i di ato s, Tu o o tu off a et o k o Optio s fo e ail filte s, Tu o o tu off data se i e o Rese d a essage, e tio , set oa i g optio s, e tio , set oa i g optio s, I'm not receiving messages the follo i g a tio s: • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. If ou' e ot i a i eless o e age a ea, ou should e ei e essages he ou etu to a i eless o e age a ea. Reset ou s a tpho e. Co e t to the et o k a d t agai . If ou eated a e ail add ess o added a e isti g e ail add ess to ou s a tpho e usi g the e ail setup s ee i the Setup appli atio , e if that ou ha e e ei ed a a ti atio essage o ou s a tpho e f o the Bla kBe ® I te et Se i e. If ou ha e 't e ei ed a a ti atio essage the essage ight take a sho t pe iod of ti e to a i e , i the Setup appli atio , ope the e ail setup s ee to se d a se i e ook to ou s a tpho e. • • RIM St i tl Co fide tial • • • • • If ou ha e 't e ei ed a egist atio essage f o the i eless et o k, egiste ou s a tpho e. O the Ho e s ee ke > o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Host Routi g Ta le. P ess the Registe No . Ve if that data se i e is tu ed o . If ou use e ail filte s, e if that the optio s fo e ail filte s a e set o e tl . Ve if that e ail fo a di g is tu ed o a d that ou ha e sele ted all the e ail folde s, i ludi g ou i o folde , that ou a t to e ei e e ail f o . Ve if that ou s a tpho e is ot lo ki g essages. Fo o e i fo atio , o ta t ou ad i ist ato . Related i fo atio Cha ge, p io itize, o delete a e ail filte , Fo a d essages f o a spe ifi e ail folde to ou s a tpho e, I'm not receiving email messages from personal folders on my computer If ou Bla kBe ® s a tpho e is asso iated ith a Mi osoft® Outlook® e ail a ou t, ou ust use the s h o izatio tool of the Bla kBe ® Desktop Soft a e to e o ile e ail essages i pe so al folde s. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. I can't file email messages the follo i g a tio s: • • Ve if that i eless e ail e o iliatio is tu ed o . If ou e ail folde s do 't appea o ou Bla kBe ® s a tpho e, e o ile ou e ail usi g the e ail setti gs tool of the Bla kBe ® Desktop Soft a e. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Related i fo atio S h o ize e ail o e the i eless et o k, Some messages no longer appear on my smartphone If the appli atio sto age o ou Bla kBe ® s a tpho e is full o ou ha e o e tha e ail essages, PIN essages, a d te t essages, ou s a tpho e deletes the oldest essages f o the essage list. You s a tpho e does 't delete sa ed essages. If i eless e ail e o iliatio is tu ed o a d, i the essage optio s, the Delete O field is set to Mail o & Ha dheld, e ail that ou delete i the e ail appli atio o ou o pute is also deleted f o ou s a tpho e. A message, attachment, or Google Mail conversation is cut short or doesn't appear the follo i g a tio s: • • • Wait fo a sho t pe iod of ti e. You Bla kBe ® s a tpho e e ei es lo g essages a d atta h e ts i se tio s. ke > Mo e o Mo e All. If "Mo e a aila le" appea s at the e d of the essage o atta h e t, p ess the ke > Mo e of Co e satio . If pa t of a Google Mail™ o e satio does 't appea , p ess the RIM St i tl Co fide tial • If ou' e do loadi g a atta h e t, a el the do atta h e t agai . Related i fo atio Re ei e o l the fi st se tio of lo g e ail Re ei e o l the fi st se tio of lo g e ail load a d ait fo a sho t pe iod of ti e. T do loadi g the essages, essages, HTML email messages don't appear correctly the follo i g a tio s: • • • Wait fo a sho t pe iod of ti e. You Bla kBe ® s a tpho e e ei es lo g essages a d atta h e ts i se tio s. ke > Get I ages. T do loadi g e te al pi tu es. P ess the T ie i g ou essage i plai te t. P ess the ke > Get Plai Te t. Related i fo atio Vie e ail i plai te t fo at, Some email folders appear dimmed If ou a 't fo a d e ail f o a e ail folde , the he k o eside the folde appea s di ed. the follo i g a tio s: • • Wait fo a fe se o ds. The e ail folde s ight e o e a aila le afte a sho t pe iod of ti e. Tu off i eless e ail e o iliatio , a d the tu it o agai . Related i fo atio S h o ize e ail o e the i eless et o k, Email filters aren't working correctly the follo i g a tio s: • • Ve if that ou e ail filte s a e tu ed o . Ve if that ou e ail filte s appea i the o de that ou a t ou Bla kBe essages. Related i fo E ail filte s, ® s a tpho e to appl the to e ail atio The number of new or unopened messages is different than I expect The u e of e o u ope ed essages i ludes sa ed essages a d filed essages. If ou ha e set ou Bla kBe ® s a tpho e to hide filed essages a d ou e ei e a e essage f o e ail appli atio o ou o pute othe tha ou i o , ou s a tpho e files the essage. Related i fo atio a e ail folde i the RIM St i tl Co fide tial Vie filed essages, Hide essages f o the Messages appli atio , Hide filed e ail f o the essage i o , I can't use a shortcut to view one type of message in a message inbox If ou s it h Bla kBe ® s a tpho es a d ou esto e s a tpho e data f o ou p e ious s a tpho e to ou u e t s a tpho e, the essage i o sho t uts fo ou p e ious s a tpho e epla e the essage i o sho t uts fo ou u e t s a tpho e. To ie the sho t uts fo ie i g o e t pe of essage i a essage i o , ie ou list of sa ed sea hes. Some features aren't available on my smartphone The a aila ilit of e tai featu es o a d i eless se i e pla . ou Bla kBe ® s a tpho e Depe di g o ou essagi g se i e pla , so e featu es o optio s E ail P efe e es s ee . ight e affe ted ite s su h as ou s a tpho e ight ot e a aila le i the odel essage optio s o the If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio ight ot ha e set up so e featu es o ight p e e t ou f o usi g so e featu es o optio s. If ou ad i ist ato has set a optio fo ou, a lo k i di ato appea s eside the optio field. Fo o e i fo atio a out the featu es that a e a aila le o ad i ist ato , o isit . la k e . o /go/de i es. ou s a tpho e, o ta t ou i eless se i e p o ide o Text messages How to: Text messages Message inbox icons These i o s i di ate the t pe o status of ea h Depe di g o ou Bla kBe U ead essage ® s a tpho e essage i ou i o . odel a d i eless se i e p o ide , so e of these i o s ight ot appea . Ne BBM™ ite To lea this i di ato , ope ea h hat that has this i di ato . Read essage BBM hat is ope RIM St i tl Co fide tial D aft essage Ne BBM G oups ite Filed essage Ne RSS ite Message ith a atta h e t Message is ei g se t Message is high p io it Message has ot ee se t Te t essage ith a atta h e t Message has ee se t Te t essage Message has ee deli e ed Message has ee ead About text messages To se d a d e ei e te t essages, ou i eless se i e p o ide ust set up ou Depe di g o ou i eless se i e p o ide , this featu e ight ot e suppo ted. Depe di g o the t pi g i put la guage that ou use to t pe ou te t e ipie ts diffe e tl tha ou e pe t. i eless se i e pla fo te t essages, ou essages essagi g. ight displa to ou Depe di g o ou i eless se i e p o ide , ou ight also e a le to se d a d e ei e the follo i g essages: .jpg, .gif, . p, . idi, . f Ca d® , .i s iCale da , .a i, . pg, o . o . edia files i te t If ou ha e o e tha o e pho e u e asso iated ith ou Bla kBe ® s a tpho e, ou s a tpho e se ds te t essages usi g the fi st pho e u e that appea s i the M Nu e field i the Pho e appli atio . Composing and sending text messages Send a text message The u e of e ipie ts that ou a se d a te t essage to depe ds o ou i eless se i e p o ide . . O the Ho e s ee , li k the Te t Messages i o . ke > Co pose Te t Message. . P ess the . I the To field, do o e of the follo i g: • T pe a o ta t a e. ke > Choose Co ta t. Cli k a o ta t. • P ess the • T pe a pho e u e that a e ei e te t essages i ludi g the ou t ode a d a ea ode . Fo la guages ith o -Lati ha a te s, p ess the Alt ke to t pe u e s. P ess the ke o the ke oa d. • If ou Bla kBe ® s a tpho e is o e ted to a CDMA et o k, ou a t pe a e ail add ess. . T pe a essage. . P ess the ke o the ke oa d. RIM St i tl Co fide tial Related i fo atio Pe so al dist i utio lists, I a 't se d essages, Atta h a edia file, o ta t a d, appoi t e t, o lo atio to a te t essage, Resend a message You a ot ha ge a te t essage efo e ou ese d it. ke . I a se t essage, p ess the • To ha ge the essage, li k Edit. Cha ge the essage. P ess the • To ha ge the e ipie ts, li k Edit. Highlight a o ta t. P ess the P ess the ke > Se d. • To ese d the essage ithout ha gi g it, li k Rese d. ke > Se d. ke > Cha ge Add ess. Cli k a e Related i fo atio I a 't se d essages, Forward a text message You a I a ot fo a d te t essage, p ess the essages that o tai ke > Fo o te t that is op ight p ote ted. a d o Fo a d As. Attach a media file, contact card, appointment, or location to a text message . Whe ou a e o posi g a te t essage, p ess the . Cli k o e of the follo i g e u ite s: • Pi tu e • Video • Lo atio • Audio • Voi e Note • Co ta t • Appoi t e t . Cli k a file. Related i fo atio I a 't atta h a file to a te t ke > Atta h. essage, Attach a contact card to a message You a atta h a o ta t a d to a e ail, a PIN essage, o a te t essage. ke > Atta h > Co ta t. . Whe ou a e o posi g a essage, p ess the . Fi d a d highlight a o ta t. . P ess the ke > Co ti ue. o ta t. RIM St i tl Co fide tial Related i fo atio I a 't atta h a file to a te t essage, Set the importance level for text messages that you send Depe di g o ou i eless se i e p o ide , the P io it field ight ot e a aila le. If ou ha ge the i po ta e le el fo te t essages, a high p io it i di ato o lo p io it i di ato appea s o ou Bla kBe ® s a tpho e eside e e te t essage that ou se d. If the e ipie t's de i e odel a d essagi g appli atio suppo ts i po ta e le els fo essages, the i po ta e le el ill also e i di ated to the e ipie t. . O the Ho e s ee , li k the Te t Messages i o . . P ess the ke > Optio s. • To set the i po ta e le el fo te t essages, i the SMS Te t se tio , ha ge the P io it field. • To set the i po ta e le el fo te t essages ith a atta h e t, i the MMS se tio , i the Message Filte i g se tio , ha ge the I po ta e field. . P ess the ke > Sa e. Request delivery notification or read notification for a text message . O the Ho e s ee , li k the Te t Messages i o . . P ess the ke > Optio s. . I the MMS se tio , do o e of the follo i g: • To e ei e otifi atio he the essage is deli e ed to the e ipie t, sele t the Co fi Deli e he k o . • To e ei e otifi atio he the e ipie t ope s the essage, sele t the Co fi Read he k o . . P ess the ke > Sa e. Stop a message from sending You a stop a essage f o se di g o l if a lo k i o appea s eside the . O the Ho e s ee , li k the Messages i o . . Highlight the essage. . P ess the ke > Delete. essage. Set whether pressing the Enter key sends text messages You a stop ou te t essages f o ei g se t ea h ti e that ou p ess the , hi h ight p e e t ou f o a ide tall se di g a essage if ou pla to i lude se e al li es of te t. . O the Ho e s ee , li k the Te t Messages i o . . P ess the ke > Optio s > Te t Messagi g. . I the Ge e al Te t Messagi g Optio s se tio , lea the P ess E te Ke to Se d he k o . . P ess the ke > Sa e. RIM St i tl Co fide tial Viewing and replying to text messages Search for text in a message, in a file, or on a webpage To sea h fo te t i a p ese tatio , ou ust ie the p ese tatio i te t ie o i te t a d slide ie . . I a essage, i a file, i a atta h e t, o o a e page, p ess the . T pe the te t. . P ess the E te ke . To sea h fo the e t i sta e of the te t, p ess the ke > Fi d o Fi d o Page. ke > Fi d Ne t o Fi d Ne t o Page. View filed messages . O the Ho e s ee , li k the Messages i o . . P ess the ke > Vie Folde . . Cli k a folde . View saved messages . O the Ho e s ee , li k the Messages i o . . P ess the ke > Vie Sa ed Messages. Add an appointment to your calendar from a text message . I a te t essage, highlight a iCale da atta h e t. ke > Vie Appoi t e t. . P ess the ke > Add To Cale da . . P ess the Show names in the history of text messages O the Ho e s ee , li k the Te t Messages i o . ke > Optio s. P ess the I the Ge e al Te t Messagi g Optio s se tio , sele t the Sho Na es he k o . If ou a t to ha ge ou displa a e, eside the Displa Na e field, t pe a a e. This a e appea s o l i the histo of ou te t essages, a d ot i essages that ou se d. . P ess the ke > Sa e. Change how your text messages look O the Ho e s ee , li k the Te t Messages i o . ke > Optio s. P ess the I the Ge e al Te t Messagi g Optio s se tio , ha ge the Co P ess the ke > Sa e. e satio St le field. RIM St i tl Co fide tial Organizing and storing text messages Delete a message O the Ho e s ee , li k the Messages i o . • To delete a essage, highlight the essage. P ess the ke > Delete. • To delete a sa ed essage, p ess the ke > Vie Sa ed Messages. Highlight the essage. P ess the ke > Delete. If e essa , delete the essage f o ou essage i o as ell. • To delete a a ge of essages, highlight a essage. P ess a d hold the Shift ke . O the t a kpad, slide ou fi ge up ke > Delete Messages. o do . Release the Shift ke . P ess the • To delete all essages p io to a e tai date, highlight a date field. P ess the ke > Delete P io > Delete. Note: E ail essages that ou delete usi g the Delete P io o pute du i g e ail e o iliatio . e u ite a e ot deleted f o the e ail appli atio o ou Set how long your smartphone stores messages O the Ho e s P ess the Cha ge the Da P ess the ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. s To Keep Messages field. ke > Sa e. Related i fo atio So e essages o lo ge appea o s a tpho e, Store text messages on your SIM card Depe di g o ou i eless se i e p o ide a d i eless et o k, this featu e ight ot e suppo ted. If ou Bla kBe ® s a tpho e uses a SIM a d a d ou set ou SIM a d to sto e te t appea i the Messages appli atio . essages, ou te t essages still O the Ho e s ee , li k the Messages i o . ke > Optio s. P ess the Sele t the Lea e Messages O SIM Ca d he k o . ke > Sa e. P ess the To stop sto i g te t essages o ou SIM a d, lea the Lea e Messages O SIM Ca d he k o . If ou lea this he k o , ou te t essages a e deleted f o ou SIM a d. Delete the history from a text message Do o e of the follo i g: • To delete a i di idual essage f o the histo , highlight the essage. P ess the ke > Delete Message. RIM St i tl Co fide tial • To delete all the essages f o the histo ke > Clea Co e satio . • To delete all the essages f o the histo the ke > Delete. a d keep the hat ope , he a d lose the hat, i ou a e epl i g to a ou list of te t essage, p ess the essages, highlight a essage. P ess Save a media file from a text message I a te t essage, ope a atta h e t. ke . P ess the Cli k Sa e < edia t pe>. Cli k Sa e. Save a contact card from a message If ou e ei e a o ta t a d i a essage, ou a sa e it so that the o ta t i fo atio is added to ou o ta t list. I a essage, highlight a o ta t a d. P ess the ke > Vie Atta h e t. ke . P ess the Cli k o e of the follo i g ite s: • Add to Co ta ts • Update Co ta t Options for text messages Stop receiving text messages when roaming O the Ho e s ee , li k the Te t Messages i o . ke > Optio s. P ess the I the MMS se tio , set the Multi edia Re eptio field a d Auto ati Ret ie al field to Ho e O l . P ess the ke > Sa e. Block text messages . O the Ho e s ee , li k the Te t Messages i o . . P ess the ke > Optio s. . I the MMS se tio , i the Message Filte i g se tio , sele t the Reje t A o Ad e tise e ts he k o . . P ess the ke > Sa e. Turn off Word Substitution for text messages . O the Ho e s ee , li k the Te t Messages i o . . P ess the ke > Optio s. ous Messages he k o o Reje t RIM St i tl Co fide tial . I the SMS Te t se tio , sele t the Disa le Wo d Su stitutio . P ess the ke > Sa e. he k o . Set how long your service center attempts to send text messages If ou se d a te t essage a d it a ot e deli e ed i ediatel , ou se i e e te t ies to se d the te t essage fo the u e of ti es that is set i the Ret ies field. Depe di g o ou i eless se i e p o ide , this optio ight ot appea . . O the Ho e s ee , li k the Te t Messages i o . . P ess the ke > Optio s. . I the SMS Te t se tio , ha ge the Ret ies field. . P ess the ke > Sa e. Set a wireless network type for sending text messages Depe di g o ou i eless se i e p o ide a d i eless et o k, this featu e ight ot e suppo ted. . O the Ho e s ee , li k the Te t Messages i o . . P ess the ke > Optio s. . I the SMS Te t se tio , do o e of the follo i g: • To use o l o e et o k t pe to se d te t essages, ha ge the Net o k To Se d O e field to Ci uit S it hed o Pa ket S it hed. • To use eithe et o k t pe to se d te t essages, hi h ight e e efi ial he oa i g, ha ge the Net o k To Se d O e field to Ci uit S it hed P efe ed o Pa ket S it hed P efe ed. . P ess the ke > Sa e. Open a new message automatically when you remove your smartphone from your holster O the Ho e s ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. P ess the Cha ge the Auto Ope Ne est Message Afte Re o i g De i e F o P ess the ke > Sa e. Holste field. Hide the new or unopened message indicator . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > Message Displa a d A tio s. • To hide the e essage i di ato , lea the Displa Ne Message I di ato he k o . • To hide the u ope ed essage i di ato , ha ge the Displa Message Cou t field to No e. . P ess the ke > Sa e. Turn off the prompt that appears before you delete a message . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > Message Displa a d A tio s. . Clea the Co fi Delete he k o . RIM St i tl Co fide tial . P ess the ke > Sa e. Turn off the prompt that appears when you mark messages as opened O the Ho e s ee , li k the Messages i o . P ess the ke > Optio s > Message Displa a d A tio s. Clea the Co fi Ma k P io Read he k o . ke > Sa e. P ess the Cell broadcasting About cell broadcasting Cell oad asti g is desig ed to e a le i eless se i e p o ide s to use SMS te t essagi g to se d i fo atio to all Bla kBe ® s a tpho es i a spe ifi geog aphi al a ea si ulta eousl . You a e ei e ell oad ast essages that o tai a spe ifi t pe of i fo atio su s i i g to a ell oad ast ha el that p o ides that t pe of i fo atio . Diffe e t ell oad ast ha els se d diffe e t ell oad ast essages. Fo e a ple, o e ell oad ast ha el ight se d egula eathe fo e asts hile a othe ight se d t affi epo ts. Turn on cell broadcasting To pe fo this task, ou Bla kBe ® s a tpho e ust use a SIM a d, a d ou i eless se i e p o ide SIM a d ith a ell oad ast ha el o p o ide ou ith the ID fo a ell oad ast ha el. ust set up ou Depe di g o ou i eless se i e p o ide a d the i eless et o k that ou s a tpho e is o e ted to, this featu e ight ot e suppo ted. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Ad a ed S ste Setti gs > Cell B oad asti g. . Sele t the E a le Cell B oad asti g he k o . • If o e o o e ell oad ast ha els appea o the s ee , sele t the he k o eside the ha el. ke > Add Cha el. T pe • If o ell oad ast ha els appea o the s ee , highlight the E pt field. P ess the the ha el ID a d a i k a e. Cli k OK. . Sele t the he k o eside a la guage. . P ess the ke > Sa e. To tu off ell oad asti g, lea the E a le Cell B oad asti g he k o . Befo e ou tu off ell oad asti g, e if that ou i eless se i e p o ide does ot use ell oad asti g to a age se i es, su h as p efe ed ates, ased o ou lo atio . Related i fo I a 't tu o atio ell oad asti g, RIM St i tl Co fide tial Stop receiving messages from a cell broadcast channel Ve if that ou i eless se i e p o ide does ot use the ell ased o ou lo atio . oad ast ha el to a age se i es, su h as p efe ed ates, O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Cell B oad asti g. I the Cha els se tio , highlight a ell oad ast ha el. ke . P ess the • To stop e ei i g essages f o the ell oad ast ha el, li k Disa le. • To delete the ell oad ast ha el, li k Delete Cha el. Rename a cell broadcast channel O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Cell B oad asti g. I the Cha els se tio , highlight a ell oad ast ha el. ke > Set Ni k a e. P ess the T pe a a e fo the ell oad ast ha el. Cli k OK. ke > Sa e. P ess the Tips: Text messages Message shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts I a essage Repl to a essage P ess R Repl to all i a e ail o a PIN Fo a da File a e ail essage essage P ess L P ess F essage P ess I Vie o hide the e ail add ess of a o ta t Highlight the o ta t i the To o F o Mo e to the e t P ess N essage Mo e to the p e ious ight ot e a aila le. ou essage i essage P ess P field. P ess Q. RIM St i tl Co fide tial Ope a essage Co pose a Ma k a P ess the essage f o e ei ed oi e Vie P ess W essages ail P ess the Alt ke a d F. essages P ess the Alt ke a d I. P ess the Alt ke a d O. essages P ess the Alt ke a d V. essages P ess the Alt ke a d S. all logs Vie all ou P ess C P ess the Alt ke a d U. essages a d e ei ed all logs Vie d aft a d se t Vie te t essage Vie all flagged Vie essage i essage as ead o u ead Add a flag to a Vie ke . P ess the Alt ke a d P. essages Mo e a ou d ou P ess the essage i ke . Mo e up a s ee P ess the Shift ke a d the Spa e ke . Mo e do P ess the Spa e ke . a s ee Mo e to the top of a Mo e to the otto essage i of a essage i P ess T P ess B Mo e to the e t u ead ite P ess U Mo e to the e t elated P ess J essage Mo e to the p e ious elated essage P ess K File and attachment shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts Sea h fo te t i a file o a atta h e t P ess F Mo e to the last u so positio afte losi g a d eope i g a file o a atta h e t P ess G I a sp eadsheet Mo e to a spe ifi ell P ess G ight ot e a aila le. RIM St i tl Co fide tial Vie the o te t of a ell P ess the Spa e ke S it h o ksheets P ess V. Cli k a o ksheet. Vie o hide olu so o s P ess H I a p ese tatio S it h p ese tatio ie s Mo e to the e t slide he ie P ess M ie i g a p ese tatio i slide Mo e to the p e ious slide he slide ie ie i g a p ese tatio i Mo e to the last u so positio afte losi g a d eope i g a p ese tatio that ou e e ie i g i te t ie o i te t a d slide ie P ess N P ess P P ess G Personalization: Text messages Set whether pressing the Enter key sends text messages You a stop ou te t essages f o ei g se t ea h ti e that ou p ess the , hi h ight p e e t ou f o a ide tall se di g a essage if ou pla to i lude se e al li es of te t. . O the Ho e s ee , li k the Te t Messages i o . . P ess the ke > Optio s > Te t Messagi g. . I the Ge e al Te t Messagi g Optio s se tio , lea the P ess E te Ke to Se d he k o . . P ess the ke > Sa e. Change how your text messages look O the Ho e s ee , li k the Te t Messages i o . P ess the ke > Optio s. I the Ge e al Te t Messagi g Optio s se tio , ha ge the Co ke > Sa e. P ess the e satio St le field. Troubleshooting: Text messages I can't send text messages Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. RIM St i tl Co fide tial the follo i g a tio s: • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. If ou' e ot i a i eless o e age a ea, ou s a tpho e should se d the essages he ou etu to a i eless o e age a ea. Ve if that fi ed diali g is tu ed off. • Related i fo atio Tu o o tu off a et o k o e tio , I'm not receiving text messages Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. If ou' e ot i a i eless o e age a ea, ou should e ei e essages he ou etu to a i eless o e age a ea. I can't turn on cell broadcasting If ou Bla kBe ® s a tpho e uses a SIM a d, ou SIM a d fo ell oad ast essages. Clea the he k o ight ot suppo t the displa la guages that ou ha e sele ted eside all the la guages that ou SIM a d does 't suppo t. I can't attach a file to a text message Depe di g o sho . ou i eless se i e p o ide , if ou atta h a ideo, ou ight ot e a le to atta h a othe file o eate a slide the follo i g a tio s: • • • Ve if that the file is a . f Ca d® file, a .i s iCale da file, o a edia file fo e a ple, a .jpg file, .gif file, o . idi file . Ve if that the file is 't op ight p ote ted. If te plates a e a aila le fo ou Bla kBe ® s a tpho e, use a la k te plate to o pose ou te t essage. I can't use a shortcut to view one type of message in a message inbox If ou s it h Bla kBe ® s a tpho es a d ou esto e s a tpho e data f o ou p e ious s a tpho e to ou u e t s a tpho e, the essage i o sho t uts fo ou p e ious s a tpho e epla e the essage i o sho t uts fo ou u e t s a tpho e. To ie the sho t uts fo ie i g o e t pe of essage i a essage i o , ie ou list of sa ed sea hes. RIM St i tl Co fide tial PIN messages Getting started: PIN messages About PIN messages A PIN u i uel ide tifies Bla kBe ® s a tpho es o the i eless et o k. If ou ha e a o ta t ho uses a Bla kBe s a tpho e a d ou k o that o ta t's PIN, ou a se d the PIN essages. PIN essages a e ot outed th ough ou e ail a ou t. Whe ou PIN essage. essage is deli e ed to the e ipie t, i a essage i o , a D appea s ith a he k a k eside the PIN Find your PIN Do o e of the follo i g: • O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > De i e a d Status I fo • If suppo ted ou i put la guage, i a essage o e o, t pe pi follo ed a spa e. atio . How to: PIN messages Composing and sending PIN messages Compose and send a PIN message . O the Ho e s ee , li k the Messages i o . ke > Co pose Othe > Co pose PIN. . P ess the . I the To field, do o e of the follo i g: • T pe a PIN. P ess the ke o the ke oa d. • If ou ha e a PIN sa ed fo a o ta t that is i ou o ta t list, t pe the o ta t a e. P ess the ke oa d. . T pe a essage. . P ess the ke > Se d. Related i fo atio Pe so al dist i utio lists, I a 't se d essages, ke o the RIM St i tl Co fide tial Resend a message You a ot ha ge a te t essage efo e ou ese d it. ke . I a se t essage, p ess the • To ha ge the essage, li k Edit. Cha ge the essage. P ess the • To ha ge the e ipie ts, li k Edit. Highlight a o ta t. P ess the P ess the ke > Se d. • To ese d the essage ithout ha gi g it, li k Rese d. ke > Se d. ke > Cha ge Add ess. Cli k a e Related i fo atio I a 't se d essages, Reply to or forward an email or PIN message I a essage, p ess the ke . • To epl to a essage, li k Repl o Repl to All. • To fo a d a essage, li k Fo a d o Fo a d As. Related i fo atio I a 't se d essages, Check spelling You a he k spelli g i essages, ale da e t ies, tasks, o e os that ou eate. ke > Che k Spelli g. . P ess the . Do a of the follo i g: • To a ept the suggested spelli g, li k a o d i the list that appea s. • To ig o e the suggested spelli g, p ess the ke . ke > Ig o e All. • To ig o e all i sta es of the suggested spelli g, p ess the • To add the o d to the usto di tio a , p ess the ke > Add To Di tio a . ke > Ca el Spell Che k. • To stop he ki g spelli g, p ess the Save a draft of a message Whe ou a e o posi g a essage, p ess the ke > Sa e D aft. Attach a contact card to a message You a atta h a o ta t a d to a e ail, a PIN essage, o a te t essage. ke > Atta h > Co ta t. . Whe ou a e o posi g a essage, p ess the . Fi d a d highlight a o ta t. ke > Co ti ue. . P ess the Related i fo atio o ta t. RIM St i tl Co fide tial I a 't atta h a file to a te t essage, Set the importance level for an email or a PIN message that you send If ou ha ge the i po ta e le el of a e ail o a PIN essage, a high p io it i di ato o lo p io it i di ato appea s eside that essage o ou Bla kBe ® s a tpho e. If the e ipie t's essagi g appli atio suppo ts i po ta e le els fo essages, the i po ta e le el ill also e i di ated to the e ipie t. . Whe ou a e o posi g a e ail o a PIN . Cha ge the I po ta e field. . P ess the ke > Sa e. essage, p ess the ke > Optio s. Blind carbon copy a contact You a Whe li d a o op a o ta t i a e ail o a PIN ou a e o posi g a e ail o a PIN essage. essage, p ess the ke > Add B . Create a link for a PIN You a Whe eate a li k fo a PIN i a essage, ale da e t , task, o e o. If ou li k the li k, ou a se d a PIN ou a e t pi g te t, t pe pi : a d the PIN. Stop a message from sending You a stop a essage f o se di g o l if a lo k i o appea s eside the . O the Ho e s ee , li k the Messages i o . . Highlight the essage. . P ess the ke > Delete. essage. Viewing and replying to PIN messages Search for text in a message, in a file, or on a webpage To sea h fo te t i a p ese tatio , ou ust ie the p ese tatio i te t ie o i te t a d slide ie . . I a essage, i a file, i a atta h e t, o o a e page, p ess the . T pe the te t. . P ess the E te ke . To sea h fo the e t i sta e of the te t, p ess the View an address instead of a display name I a essage, p ess the ke > Sho Add ess. ke > Fi d o Fi d o Page. ke > Fi d Ne t o Fi d Ne t o Page. essage. RIM St i tl Co fide tial To ie the displa a e agai , p ess the ke > Sho Na e. View filed messages . O the Ho e s ee , li k the Messages i o . . P ess the ke > Vie Folde . . Cli k a folde . View saved messages . O the Ho e s ee , li k the Messages i o . ke > Vie Sa ed Messages. . P ess the Hide sent messages from the message inbox O the Ho e s ee , li k the Messages i o . P ess the ke > Optio s > Message Displa a d A tio s. Sele t the Hide Se t Messages he k o . ke > Sa e. P ess the Organizing and storing PIN messages Save a message Sa ed essages a e 't deleted e e if ou Bla kBe pe iod of ti e. ® s a tpho e is set to delete essages auto ati all afte a e tai O the Ho e s ee , li k the Messages i o . • To sa e a e ail o PIN essage, highlight a e ail o PIN essage. P ess the ke > Sa e. • To sa e a te t essage, ope a o e satio a d highlight a te t essage. P ess the ke > Sa e Message. Related i fo atio Vie sa ed essages, Delete a message O the Ho e s ee , li k the Messages i o . • To delete a essage, highlight the essage. P ess the ke > Delete. • To delete a sa ed essage, p ess the ke > Vie Sa ed Messages. Highlight the essage. P ess the ke > Delete. If e essa , delete the essage f o ou essage i o as ell. • To delete a a ge of essages, highlight a essage. P ess a d hold the Shift ke . O the t a kpad, slide ou fi ge up ke > Delete Messages. o do . Release the Shift ke . P ess the RIM St i tl Co fide tial • To delete all essages p io to a e tai date, highlight a date field. P ess the Note: E ail essages that ou delete usi g the Delete P io o pute du i g e ail e o iliatio . e u ite a e ot deleted f o ke > Delete P io > Delete. the e ail appli atio o ou Set how long your smartphone stores messages O the Ho e s P ess the Cha ge the Da P ess the ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. s To Keep Messages field. ke > Sa e. Related i fo atio So e essages o lo ge appea o s a tpho e, PIN message options Open a new message automatically when you remove your smartphone from your holster O the Ho e s ee , li k the Messages i o . P ess the ke > Optio s > Message Displa a d A tio s. Cha ge the Auto Ope Ne est Message Afte Re o i g De i e F o ke > Sa e. P ess the Holste field. Hide the new or unopened message indicator . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > Message Displa a d A tio s. • To hide the e essage i di ato , lea the Displa Ne Message I di ato he k o . • To hide the u ope ed essage i di ato , ha ge the Displa Message Cou t field to No e. . P ess the ke > Sa e. Turn off the prompt that appears before you delete a message O the Ho e s ee , li k the Messages i o . ke > Optio s > Message Displa a d A tio s. P ess the Clea the Co fi Delete he k o . P ess the ke > Sa e. Turn off the prompt that appears when you mark messages as opened . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > Message Displa a d A tio s. . Clea the Co fi Ma k P io Read he k o . RIM St i tl Co fide tial . P ess the ke > Sa e. Tips: PIN messages Message shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts I a essage Repl to a essage P ess R Repl to all i a e ail o a PIN Fo a da essage P ess L essage File a e ail P ess F essage P ess I Vie o hide the e ail add ess of a o ta t Highlight the o ta t i the To o F o Mo e to the e t P ess N essage Mo e to the p e ious ight ot e a aila le. ou essage i Ope a P ess the essage f o Vie e ei ed oi e essages P ess the Alt ke a d U. P ess the Alt ke a d I. P ess the Alt ke a d O. essages P ess the Alt ke a d V. essages P ess the Alt ke a d S. all logs Vie all ou P ess C P ess the Alt ke a d F. essages a d e ei ed all logs ail ke . P ess W essages Vie d aft a d se t Vie essage i essage Vie all flagged Vie te t essage as ead o u ead Add a flag to a Vie P ess P essage Co pose a Ma k a essage P ess the Alt ke a d P. essages Mo e a ou d ou essage i P ess the ke . Mo e up a s ee P ess the Shift ke a d the Spa e ke . Mo e do P ess the Spa e ke . a s ee field. P ess Q. RIM St i tl Co fide tial Mo e to the top of a Mo e to the otto essage i of a essage i P ess T P ess B Mo e to the e t u ead ite P ess U Mo e to the e t elated P ess J essage Mo e to the p e ious elated essage P ess K Troubleshooting: PIN messages I can't send messages the follo i g a tio s: • • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. If the e u ite fo se di g a essage does 't appea , e if that ou ha e added a e ail add ess, a PIN, o a pho e u e fo ou o ta t. If ou eated a e ail add ess o added a e isti g e ail add ess to ou s a tpho e usi g the e ail setup s ee i the Setup appli atio , e if that ou ha e e ei ed a a ti atio essage o ou s a tpho e f o the Bla kBe ® I te et Se i e. If ou ha e 't e ei ed a a ti atio essage the essage ight take a sho t pe iod of ti e to a i e , i the Setup appli atio , ope the e ail setup s ee to se d a se i e ook to ou s a tpho e. If ou ha e 't e ei ed a egist atio essage f o the i eless et o k, egiste ou s a tpho e. O the Ho e s ee ke > o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Host Routi g Ta le. P ess the Registe No . Ge e ate a e ptio ke . Ve if that data se i e is tu ed o . Rese d the essage. • • • • • Related i fo atio Ge e ate a e ptio ke , Wi eless o e age i di ato s, Cha ge o delete a o ta t, Tu o o tu off a et o k o Tu o o tu off data se i e o Wi eless o e age i di ato s, Tu o o tu off a et o k o Optio s fo e ail filte s, Tu o o tu off data se i e o Rese d a essage, e tio , set oa i g optio s, e tio , set oa i g optio s, I'm not receiving messages the follo i g a tio s: RIM St i tl Co fide tial • • • • • • • • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. If ou' e ot i a i eless o e age a ea, ou should e ei e essages he ou etu to a i eless o e age a ea. Reset ou s a tpho e. Co e t to the et o k a d t agai . If ou eated a e ail add ess o added a e isti g e ail add ess to ou s a tpho e usi g the e ail setup s ee i the Setup appli atio , e if that ou ha e e ei ed a a ti atio essage o ou s a tpho e f o the Bla kBe ® I te et Se i e. If ou ha e 't e ei ed a a ti atio essage the essage ight take a sho t pe iod of ti e to a i e , i the Setup appli atio , ope the e ail setup s ee to se d a se i e ook to ou s a tpho e. If ou ha e 't e ei ed a egist atio essage f o the i eless et o k, egiste ou s a tpho e. O the Ho e s ee ke > o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Host Routi g Ta le. P ess the Registe No . Ve if that data se i e is tu ed o . If ou use e ail filte s, e if that the optio s fo e ail filte s a e set o e tl . Ve if that e ail fo a di g is tu ed o a d that ou ha e sele ted all the e ail folde s, i ludi g ou i o folde , that ou a t to e ei e e ail f o . Ve if that ou s a tpho e is ot lo ki g essages. Fo o e i fo atio , o ta t ou ad i ist ato . Related i fo atio Cha ge, p io itize, o delete a e ail filte , Fo a d essages f o a spe ifi e ail folde to ou s a tpho e, Some messages no longer appear on my smartphone If the appli atio sto age o ou Bla kBe ® s a tpho e is full o ou ha e o e tha e ail essages, PIN essages, a d te t essages, ou s a tpho e deletes the oldest essages f o the essage list. You s a tpho e does 't delete sa ed essages. If i eless e ail e o iliatio is tu ed o a d, i the essage optio s, the Delete O field is set to Mail o & Ha dheld, e ail that ou delete i the e ail appli atio o ou o pute is also deleted f o ou s a tpho e. A message, attachment, or Google Mail conversation is cut short or doesn't appear the follo i g a tio s: • • • • Wait fo a sho t pe iod of ti e. You Bla kBe ® s a tpho e e ei es lo g essages a d atta h e ts i se tio s. ke > Mo e o Mo e All. If "Mo e a aila le" appea s at the e d of the essage o atta h e t, p ess the ke > Mo e of Co e satio . If pa t of a Google Mail™ o e satio does 't appea , p ess the If ou' e do loadi g a atta h e t, a el the do load a d ait fo a sho t pe iod of ti e. T do loadi g the atta h e t agai . Related i fo atio Re ei e o l the fi st se tio of lo g e ail Re ei e o l the fi st se tio of lo g e ail essages, essages, The number of new or unopened messages is different than I expect The u e of e o u ope ed essages i ludes sa ed essages a d filed essages. RIM St i tl Co fide tial If ou ha e set ou Bla kBe ® s a tpho e to hide filed essages a d ou e ei e a e essage f o e ail appli atio o ou o pute othe tha ou i o , ou s a tpho e files the essage. a e ail folde i the Related i fo atio Vie filed essages, Hide essages f o the Messages appli atio , Hide filed e ail f o the essage i o , Attachments How to: Attachments About files and attachments You a ie a d do load atta h e ts a d sto e the o ou Bla kBe ® s a tpho e o a edia a d. If ou e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts a essi g files o ou o ga izatio 's et o k, ou a p e ie files f o ou o ga izatio 's et o k a d sa e the files to ou s a tpho e o atta h the di e tl to e ail essages ithout do loadi g the . You a use the Files appli atio to ie a list of all the files that a e sa ed o ou s a tpho e. You a also e a e, o e, a d delete files o ou o ga izatio 's et o k f o ou s a tpho e. To ha ge atta h e ts o files that ou do load, ou a use thi d-pa t editi g appli atio s, su h as Do u e ts To Go®, that a e desig ed fo use o Bla kBe s a tpho es. Related i fo atio Sea h fo a file that is sa ed o Sea h fo a file that is sa ed o ou s a tpho e, ou o ga izatio 's et o k, Open a file or an attachment To pe fo this task, ou e ail a ou t ust use the Bla kBe ® I te et Se i e o a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo o e i fo atio , o ta t ou i eless se i e p o ide o ad i ist ato . I a essage, eeti g i itatio , o If e essa , li k Ret ie e Atta h Cli k Ope Atta h e t. If e essa , o the Atta h e ts s If e essa , i the dialog o , sele Related i fo I a 't tu o ale da e t , p ess the e t I fo atio . ke . ee , li k a atta h e t. t a optio . atio ell oad asti g, Save a file or an attachment To pe fo this task, ou e ail a ou t ust use the Bla kBe ® I te et Se i e o a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo o e i fo atio , o ta t ou i eless se i e p o ide o ad i ist ato . RIM St i tl Co fide tial . I a essage, i a ale da e t , o o a e page, do o e of the follo i g: • If the e is o l o e atta h e t i a essage o ale da e t , p ess the ke . • If the e a e ultiple atta h e ts i a essage o ale da e t , highlight a atta h e t. P ess the ke . • If ou a e do loadi g a file f o a e page, p ess the ke . . Cli k Do load Atta h e t o Do load File. . Cli k the folde that ou a t to sa e the file o atta h e t i . . Cli k Sa e. To stop do Ca el Do loadi g a atta h e t, i a load. essage, highlight a atta h e t that ou a e do loadi g. P ess the ke > Send a file as an attachment To pe fo this task, ou e ail a ou t ust use the Bla kBe ® I te et Se i e o a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo o e i fo atio , o ta t ou i eless se i e p o ide o ad i ist ato . O the Ho e s ee o i a folde , li k the Media i o o Files i o . Fi d a d highlight a file. ke > Se d. P ess the Cli k a essage t pe. Related i fo atio I a 't atta h a file to a te t essage, Open a link in a file or an attachment So e files ight o tai li ks to e edded o te t, su h as ta les, pi tu es, foot otes, te t o es, o o . I a file, highlight a li k. ke > Ope Li k o Ret ie e. . P ess the To etu to the file, p ess the ke . Set font options for a file or an attachment . I a file o a atta h e t, p ess the . Cha ge the fo t fields. . P ess the ke > Sa e. ke > Optio s. View properties for a file You a ie the size, autho , pu li atio date, a d othe p ope ties of a file. . O the Ho e s ee o i a folde , li k the Media i o o Files i o . . Fi d a d highlight a file. ke > P ope ties. . P ess the e ts. RIM St i tl Co fide tial Related i fo atio Hide a file o folde , Vie a hidde file o folde , Contact cards About contact cards A o ta t a d so eti es alled a Ca d® o . f file o tai s i fo atio fo a spe ifi o ta t. You a se d o ta t a ds as atta h e ts to e ail essages, PIN essages, te t essages, o Bla kBe ® Messe ge essages. Attach a contact card to a message You a atta h a o ta t a d to a e ail, a PIN essage, o a te t essage. ke > Atta h > Co ta t. . Whe ou a e o posi g a essage, p ess the . Fi d a d highlight a o ta t. . P ess the ke > Co ti ue. Related i fo atio I a 't atta h a file to a te t essage, Save a contact card from a message If ou e ei e a o ta t a d i a essage, ou a sa e it so that the o ta t i fo atio is added to ou o ta t list. I a essage, highlight a o ta t a d. ke > Vie Atta h e t. P ess the P ess the ke . Cli k o e of the follo i g ite s: • Add to Co ta ts • Update Co ta t Tips: Attachments File and attachment shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts Sea h fo te t i a file o a atta h e t P ess F Mo e to the last u so positio afte losi g a d eope i g a file o a atta h e t P ess G I a sp eadsheet ight ot e a aila le. RIM St i tl Co fide tial Mo e to a spe ifi ell P ess G Vie the o te t of a ell P ess the Spa e ke S it h o ksheets P ess V. Cli k a o ksheet. Vie o hide olu so o s P ess H I a p ese tatio S it h p ese tatio ie s Mo e to the e t slide he ie P ess M ie i g a p ese tatio i slide Mo e to the p e ious slide he slide ie ie i g a p ese tatio i Mo e to the last u so positio afte losi g a d eope i g a p ese tatio that ou e e ie i g i te t ie o i te t a d slide ie P ess N P ess P P ess G Troubleshooting: Attachments A skipped content bar appears in a document Mo e o te t is a aila le fo ou to do load to ou Bla kBe ® s a tpho e. . To do load the o te t, li k the skipped o te t a . . Cli k Mo e. A question mark appears on a slide A uestio a k appea s o a slide if ou Bla kBe . To do load the slide, highlight the slide. . P ess the ke > Ret ie e. ® s a tpho e has ot do loaded the slide. RIM St i tl Co fide tial Security options for messages Block incoming messages If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ight ot e a le to lo k o u lo k PIN essages f o o ta ts ithi ou o ga izatio , f o o ta ts outside of ou o ga izatio , o oth. Fo o e i fo atio , o ta t ou ad i ist ato . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Fi e all. . Sele t the he k o eside o e o o e essage t pes. . P ess the ke > Sa e. Note: E e though ou do 't e ei e lo ked essages o ou Bla kBe s a tpho e, lo ked essages ight o t i ute to data usage i ou i eless se i e pla . You a stop e ail essages f o ei g fo a ded to ou s a tpho e ithout o t i uti g to data usage tu i g off e ail essage fo a di g o usi g e ail essage filte s. Related i fo atio C eate a e ail filte , Allow messages from contacts in your contact list or allowed sender list O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Fi e all. Sele t the Co ta ts he k o o Spe ifi Add esses, Pho e Nu ke > Sa e. P ess the e s, o PINs he k o . Add a contact to your allowed sender list O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Fi e all. I the Ge e al se tio , if the E a le he k o is ot sele ted, sele t it. I the Blo k I o i g Messages se tio , sele t o e o o e essage t pes. I the E eptio s se tio , sele t the Spe ifi Add esses, Pho e Nu e s, o PINs he k o . Cli k Add. ke . P ess the Cli k o e of the follo i g e u ite s: • Add E ail Add ess • Add Pho e Nu e • Add PIN . I the E te e e eptio dialog o , t pe the o ta t i fo atio . . P ess the ke o the ke oa d. RIM St i tl Co fide tial . P ess the ke > Sa e. Reset a blocked message counter If ou lo k essages, the lo ked essage ou te t a ks ho You a set the lo ked essage ou te a k to ze o. essages ou Bla kBe ® s a tpho e has lo ked. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Fi e all. Highlight a essage t pe. P ess the > Reset Cou t o Reset All Cou ts. S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages If ou e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts this featu e, ou a digitall sig o e pt essages to add a othe le el of se u it to e ail a d PIN essages that ou se d f o ou Bla kBe s a tpho e. Digital sig atu es a e desig ed to help e ipie ts e if the authe ti it a d i teg it of essages that ou se d. Whe ou digitall sig a essage usi g ou p i ate ke , e ipie ts use ou pu li ke to e if that the essage is f o ou a d that the essage has 't ee ha ged. ptio is desig ed to keep essages o fide tial. Whe ou e pt a essage, ou s a tpho e uses the e ipie t’s pu li ke to e pt the essage. Re ipie ts use thei p i ate ke to de pt the essage. To se d a e pted PIN essage, ou ust ha e a PIN a d a e ail add ess fo the o ta t i ou o ta t list. You s a tpho e uses the e ail add ess i ou o ta t list to lo ate a PGP® ke o e tifi ate fo the o ta t. Sign or encrypt a message You a sig o e pt e ail a d PIN essages. . Whe ou a e o posi g a essage, ha ge the E odi g field. . If e essa , ha ge the Classifi atio field. Related i fo atio So e sig i g a d e ptio optio s a e 't a aila le o s a tpho e, Encrypt a message with a passphrase You Bla kBe ® s a tpho e a e pt e ail a d PIN essages usi g a passph ase sha ed et ee the se de a d e ipie t. . I a u se t essage, set the E odi g field to E pt o Sig a d E pt. . P ess the ke > Optio s. RIM St i tl Co fide tial If ou' e sig i g the essage, i the Sig i g se tio , sele t a e tifi ate. I the E ptio se tio , sele t the Use Pass o d-Based E ptio he k o . I the Allo ed Co te t Ciphe s se tio , sele t the he k o eside o e o o e allo ed o te t iphe s. ke > Sa e. P ess the T pe ou essage. P ess the ke > Se d. T pe a passph ase to e pt the essage. . Co fi the passph ase. . Cli k OK. Usi g a se u e ethod, let the e ipie t k o hat the passph ase is. Attach a certificate to a message You a atta h a e tifi ate to e ail a d PIN . Whe o posi g a essage, p ess the . Highlight a e tifi ate. . P ess the ke > Co ti ue. essages. ke > Atta h > Ce tifi ate. Download the certificate used to sign or encrypt a message If a e tifi ate is 't i luded i a e ei ed essage o is 't al ead sto ed i the ke sto e o do load the e tifi ate. I a essage, highlight the e ptio i di ato o a digital sig atu e i di ato . ke > Fet h Se de 's Ce tifi ate. P ess the Add a certificate from a message . I a essage, highlight a digital sig atu e i di ato . ke > I po t Se de ’s e tifi ate. . P ess the Add a certificate from an attachment I a essage, li k the e tifi ate atta h e t at the e d of the Cli k Ret ie e Ce tifi ate. Cli k the e tifi ate. Cli k I po t Ce tifi ate. Related i fo atio I a 't ope a atta h e t i a e pted essage, essage. ou Bla kBe ® s a tpho e, ou RIM St i tl Co fide tial Attachment indicators in S/MIME-protected messages I di ato Des iptio The essage i ludes a e tifi ate atta h e t. The essage i ludes The essage i ludes a e tifi ate se e atta h e t. ultiple e tifi ate atta h e ts. Add connection information for a certificate server from a message . I a essage, highlight the e tifi ate se e i di ato . ke > I po t Se e . . P ess the View the certificate used to sign or encrypt a message . I a essage, highlight the e ptio status i di ato o a digital sig atu e i di ato . ke > Displa Se de 's Ce tifi ate o Displa E ptio Ce tifi ate. . P ess the View encryption information for a weakly encrypted message . I a eakl e . P ess the pted essage, highlight the e ke > E ptio Details. ptio status i di ato . S/MIME-protected message status Digital signature indicators for S/MIME-protected messages I di ato Des iptio You Bla kBe ® s a tpho e e ified the digital sig atu e. You s a tpho e a 't e if the digital sig atu e. You s a tpho e e ui es sig atu e. o e data to e if the digital You s a tpho e t usts the e tifi ate hai . The se de ’s e ail add ess does 't at h the e ail add ess of the e tifi ate su je t, o the se de ’s e tifi ate is e oked, is 't t usted, a 't e e ified, o is 't o ou s a tpho e. RIM St i tl Co fide tial I di ato Des iptio The e tifi ate is eak, the e tifi ate status is 't u e t, o ou s a tpho e e ui es o e data to e if the t ust status of the e tifi ate. The se de ’s e tifi ate is e pi ed. Encryption status indicators You ad i ist ato sets hethe I di ato essages that ou e ei e a e o side ed to e st o g o eak. Des iptio The essage is st o gl e The essage is eakl e pted. pted. S/MIME-protected message options Change your signing or encryption certificate You Bla kBe ® s a tpho e uses ou e ptio e tifi ate to e pt essages i the Se t Ite s folde a d i ludes ou ptio e tifi ate i essages that ou se d so that e ipie ts a e pt thei epl essages. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > S/MIME. . I the Sig i g se tio o the E ptio se tio , ha ge the Ce tifi ate field. . P ess the ke > Sa e. Related i fo atio So e sig i g a d e ptio optio s a e 't a aila le o s a tpho e, Change options for downloading attachments in encrypted messages . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > S/MIME. • To do load atta h e ts i e pted essages auto ati all , ha ge the E pted Atta h e t Suppo t field to Auto ati . • To do load atta h e ts i e pted essages a uall , ha ge the E pted Atta h e t Suppo t field to Ma ual. • To p e e t ou Bla kBe ® s a tpho e f o do loadi g atta h e ts i e pted essages, ha ge the E pted Atta h e t Suppo t field to No e. . P ess the ke > Sa e. RIM St i tl Co fide tial Change the default signing and encryption option You Bla kBe ® s a tpho e is desig ed to use the default sig i g a d e ptio optio he ou se d a essage to a o ta t that ou ha e 't se t a essage to o e ei ed a essage f o p e iousl . If ou ha e se t a essage to o e ei ed a essage f o the o ta t p e iousl , ou s a tpho e t ies to use the sig i g a d e ptio optio that as used fo the last essage. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > S/MIME o PGP. . Cha ge the Default E odi g field. . P ess the ke > Sa e. Related i fo atio So e sig i g a d e ptio optio s a e 't a aila le o s a tpho e, About message classifications If ou Bla kBe ® s a tpho e is asso iated ith a e ail a ou t that uses a Bla kBe ® E te p ise Se e that suppo ts this featu e a d ou ad i ist ato tu s o essage lassifi atio s, the Bla kBe E te p ise Se e applies a i i u set of se u it a tio s to ea h essage that ou o pose, fo a d, o epl to, ased o the lassifi atio that ou assig to the essage. You ad i ist ato spe ifies the essage lassifi atio s that ou a use. If ou e ei e a essage that uses essage lassifi atio s, ou a ie the a e iatio fo the lassifi atio i the su je t li e of the essage a d the full des iptio fo the lassifi atio i the od of the essage. You a also ie the a e iatio a d full des iptio fo the lassifi atio fo a se t essage i the Se t Ite s folde . Change the default message classification To pe fo this task, ou o k e ail a ou t ust use a Bla kBe ad i ist ato ust tu o essage lassifi atio s. ® E te p ise Se e that suppo ts this featu e a d ou You Bla kBe s a tpho e is desig ed to use the default essage lassifi atio he ou se d a essage to a o ta t that ou ha e 't se t a essage to o e ei ed a essage f o p e iousl . If ou ha e se t a essage to o e ei ed a essage f o the o ta t p e iousl , ou s a tpho e t ies to use the essage lassifi atio that as used fo the last essage. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Ad a ed S ste Setti gs > Default Se i es. . Cha ge the Default E odi g field. . P ess the ke > Sa e. Change the size of S/MIME indicators in messages O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > S/MIME. Cha ge the Message Vie e I o s field. ke > Sa e. P ess the RIM St i tl Co fide tial Change the encryption algorithms for S/MIME-protected messages If a essage has ultiple e ipie ts, ou Bla kBe ® s a tpho e uses the fi st sele ted e all e ipie ts a e k o to suppo t. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > S/MIME. . Sele t the he k o eside o e o o e e ptio algo ith s. . P ess the ke > Sa e. ptio algo ith i the list that Request delivery notification for signed S/MIME-protected messages O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > S/MIME. Sele t the Re uest S/MIME Re eipts he k o . P ess the ke > Sa e. Turn off the prompt that appears before an S/MIME-protected message is cut short O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > S/MIME. I the Ge e al se tio , ha ge the T u atio Mode field to Se d A ke > Sa e. P ess the To tu a o Mo e All A d Se d. o the p o pt agai , ha ge the T u atio Mode field to P o pt Use . Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > S/MIME. Clea the Wa a out p o le s ith e tifi ates he k o . ke > Sa e. P ess the To tu o the p o pt agai , sele t the Wa a out p o le s ith e tifi ates he k o . S/MIME-protected message troubleshooting Some signing and encryption options aren't available on my smartphone • • the follo i g a tio s: Ve if that the e ail a ou t that ou' e usi g suppo ts all sig i g a d e ptio optio s. If ou use essage lassifi atio s, e if that the essage lassifi atio suppo ts the sig i g o e a t. T usi g a diffe e t essage lassifi atio . ptio optio s that ou RIM St i tl Co fide tial I can't open an attachment in an encrypted message You • • • • • ight ot e a le to ope a atta h e t i a e pted essage fo the follo i g easo s: The atta h e t i fo atio ight ot e a aila le o the Bla kBe ® E te p ise Se e . You ad i ist ato ight ha e set optio s to p e e t ou f o ope i g atta h e ts i e pted essages. You ight ha e e ei ed the essage f o a e ail a ou t that does 't suppo t atta h e ts i e pted essages. The essage ight ha e ee e pted ith a algo ith that is 't suppo ted. If ou a e usi g the PGP® Suppo t Pa kage fo Bla kBe s a tpho es, ou a 't ope a atta h e t i a PGP p ote ted essage that as e pted usi g the Ope PGP fo at a IBM® Lotus Notes® lie t o ki g ith PGP® Desktop P ofessio al o that as e pted the PGP® U i e sal Se e . IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If ou e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts this featu e, ou a ead essages o ou Bla kBe s a tpho e that a e se t usi g IBM® Lotus Notes® ati e e ptio . You ight also e a le to se d, fo a d, o epl to essages usi g IBM Lotus Notes ati e e ptio . Befo e ou a se d o e ei e IBM Lotus Notes ati e e pted essages, ou ust i po t ou IBM Lotus Notes ID file usi g Lotus® iNotes® p e iousl k o as IBM® Lotus® Do i o® We A ess . Whe ou se d o e ei e IBM Lotus Notes ati e e pted essages, ou ight e p o pted to t pe ou IBM Lotus Notes ID pass o d. Prerequisites: IBM Lotus Notes native encryption • • • You Bla kBe ® s a tpho e ust e asso iated ith a e ail a ou t that uses a Bla kBe ® E te p ise Se e fo IBM® Lotus® Do i o®. You o pute ust e u i g IBM® Lotus Notes® . o late ith a e ail a ou t o a IBM Lotus Do i o se e . o late . You ust i po t ou IBM Lotus Notes ID file usi g Lotus® iNotes® p e iousl k o as IBM® Lotus® Do i o® We A ess , o usi g the Bla kBe ® Desktop Soft a e. Encrypt a message using IBM Lotus Notes native encryption . Whe o posi g, fo a di g o epl i g to a essage, ha ge the E odi g field to Lotus Notes E . If ou a e p o pted, t pe ou IBM® Lotus Notes® ID pass o d. ptio . RIM St i tl Co fide tial PGP protected messages PGP protected message basics About signing and encrypting messages If ou e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts this featu e, ou a digitall sig o e pt essages to add a othe le el of se u it to e ail a d PIN essages that ou se d f o ou Bla kBe s a tpho e. Digital sig atu es a e desig ed to help e ipie ts e if the authe ti it a d i teg it of essages that ou se d. Whe ou digitall sig a essage usi g ou p i ate ke , e ipie ts use ou pu li ke to e if that the essage is f o ou a d that the essage has 't ee ha ged. ptio is desig ed to keep essages o fide tial. Whe ou e pt a essage, ou s a tpho e uses the e ipie t’s pu li ke to e pt the essage. Re ipie ts use thei p i ate ke to de pt the essage. To se d a e pted PIN essage, ou ust ha e a PIN a d a e ail add ess fo the o ta t i ou o ta t list. You s a tpho e uses the e ail add ess i ou o ta t list to lo ate a PGP® ke o e tifi ate fo the o ta t. Sign or encrypt a message You a sig o e pt e ail a d PIN essages. . Whe ou a e o posi g a essage, ha ge the E odi g field. . If e essa , ha ge the Classifi atio field. Related i fo atio So e sig i g a d e ptio optio s a e 't a aila le o s a tpho e, Encrypt a PGP protected message with a passphrase default, ou Bla kBe ® s a tpho e uses ou PGP® ke to e pt essages. Whe o posi g a essage, ha ge the E odi g field to o e that uses e ptio . ke > Optio s. P ess the Sele t the Use Co e tio al E ptio he k o . P ess the ke > Sa e. Usi g a se u e ethod, let the e ipie t k o hat the passph ase is. Attach a PGP key to a message You a atta h a PGP® ke to e ail essages a d PIN essages. ke > Atta h > PGP Ke s. . Whe o posi g a essage, p ess the . Highlight a PGP ke . . P ess the ke > Co ti ue. RIM St i tl Co fide tial Download the PGP key used to sign or encrypt a message If a PGP® ke is 't i luded i a e ei ed essage o is 't al ead sto ed i the ke sto e o ou Bla kBe ® s a tpho e, ou a do load the PGP ke . If ou use the PGP® U i e sal Se e , ou ight ot e a le to do load the se de ’s PGP ke , o ou s a tpho e ight do load the se de ’s PGP ke f o the PGP U i e sal Se e auto ati all . . I a essage, highlight the e ptio status i di ato o a digital sig atu e i di ato . ke > Fet h Se de ’s PGP ke . . P ess the Add a PGP key from a message If ou use the PGP® U i e sal Se e , ou ight ot e a le to add PGP ke s f o . I a essage, highlight a digital sig atu e i di ato . . P ess the ke > I po t PGP Ke . essages. Add a PGP key from an attachment If ou use the PGP® U i e sal Se e , ou ight ot e a le to add PGP ke s f o I a essage, li k the PGP ke atta h e t. Cli k Ret ie e PGP Atta h e t. Cli k the PGP ke . Cli k I po t PGP Ke . Related i fo atio I a 't ope a atta h e t i a e pted atta h e ts. essage, Attachment indicators in PGP protected messages I di ato Des iptio The essage i ludes a PGP® ke atta h e t. The essage i ludes The essage i ludes a e tifi ate se e atta h e t. ultiple PGP ke atta h e ts. Add connection information for a certificate server from a message . I a essage, highlight the e tifi ate se e i di ato . ke > I po t Se e . . P ess the View the PGP key used to sign or encrypt a message . I a essage, highlight the e ptio status i di ato o a digital sig atu e i di ato . . P ess the ke > Displa Se de 's PGP Ke o Displa E ptio PGP Ke . RIM St i tl Co fide tial PGP protected message status Encryption status indicators You ad i ist ato sets hethe essages that ou e ei e a e o side ed to e st o g o I di ato eak. Des iptio The essage is st o gl e The essage is eakl e pted. pted. Digital signature indicators for PGP protected messages I di ato Des iptio You Bla kBe ® s a tpho e e ified the digital sig atu e. You s a tpho e a 't e if the digital sig atu e. You s a tpho e e ui es sig atu e. o e data to e if the digital You s a tpho e t usts the se de ’s PGP® ke . The se de ’s e ail add ess does 't at h the e ail add ess i the ke , o the se de ’s PGP ke is e oked, is 't t usted, a 't e e ified, o is 't o ou s a tpho e. The ke status is 't u e t, o ou s a tpho e e ui es o e data to e if the t ust status of the ke . The se de ’s PGP ke is e pi ed. PGP protected message options Change your signing and encryption key You Bla kBe ® s a tpho e uses ou PGP® ke to e pt essages i the Se t Ite s folde a d i ludes ou PGP pu li ke i essages that ou se d so that e ipie ts a e pt thei epl essages. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > PGP. RIM St i tl Co fide tial . Cha ge the Default Ke field. . P ess the ke > Sa e. Related i fo atio So e sig i g a d e ptio optio s a e 't a aila le o s a tpho e, Change options for downloading attachments in encrypted messages . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > PGP. . Do o e of the follo i g: • To do load atta h e ts i e pted essages auto ati all , ha ge the E pted Atta h e t Suppo t field to Auto ati . • To do load atta h e ts i e pted essages a uall , ha ge the E pted Atta h e t Suppo t field to Ma ual. • To p e e t ou Bla kBe ® s a tpho e f o do loadi g atta h e ts i e pted essages, ha ge the E pted Atta h e t Suppo t field to Ne e . . P ess the ke > Sa e. Change the default signing and encryption option You Bla kBe ® s a tpho e is desig ed to use the default sig i g a d e ptio optio he ou se d a essage to a o ta t that ou ha e 't se t a essage to o e ei ed a essage f o p e iousl . If ou ha e se t a essage to o e ei ed a essage f o the o ta t p e iousl , ou s a tpho e t ies to use the sig i g a d e ptio optio that as used fo the last essage. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > S/MIME o PGP. . Cha ge the Default E odi g field. . P ess the ke > Sa e. Related i fo atio So e sig i g a d e ptio optio s a e 't a aila le o s a tpho e, About message classifications If ou Bla kBe ® s a tpho e is asso iated ith a e ail a ou t that uses a Bla kBe ® E te p ise Se e that suppo ts this featu e a d ou ad i ist ato tu s o essage lassifi atio s, the Bla kBe E te p ise Se e applies a i i u set of se u it a tio s to ea h essage that ou o pose, fo a d, o epl to, ased o the lassifi atio that ou assig to the essage. You ad i ist ato spe ifies the essage lassifi atio s that ou a use. If ou e ei e a essage that uses essage lassifi atio s, ou a ie the a e iatio fo the lassifi atio i the su je t li e of the essage a d the full des iptio fo the lassifi atio i the od of the essage. You a also ie the a e iatio a d full des iptio fo the lassifi atio fo a se t essage i the Se t Ite s folde . RIM St i tl Co fide tial Change the default message classification To pe fo this task, ou o k e ail a ou t ust use a Bla kBe ad i ist ato ust tu o essage lassifi atio s. ® E te p ise Se e that suppo ts this featu e a d ou You Bla kBe s a tpho e is desig ed to use the default essage lassifi atio he ou se d a essage to a o ta t that ou ha e 't se t a essage to o e ei ed a essage f o p e iousl . If ou ha e se t a essage to o e ei ed a essage f o the o ta t p e iousl , ou s a tpho e t ies to use the essage lassifi atio that as used fo the last essage. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Ad a ed S ste Setti gs > Default Se i es. . Cha ge the Default E odi g field. . P ess the ke > Sa e. Change the size of PGP indicators in messages O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > PGP. Cha ge the Message Vie e I o s field. P ess the ke > Sa e. Change the encryption algorithms for PGP protected messages If a essage has ultiple e ipie ts, ou Bla kBe ® s a tpho e uses the fi st sele ted e all e ipie ts a e k o to suppo t. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > PGP. . Sele t the he k o eside o e o o e e ptio algo ith s. . P ess the ke > Sa e. ptio algo ith i the list that Turn off the prompt that appears before a PGP protected message is truncated O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > PGP. Cha ge the Message t u atio ode field to Se d A a o Mo e All A d Se d. ke > Sa e. P ess the To tu o the p o pt agai , ha ge the Message t u atio ode field to P o pt Use . Turn off the prompt that appears when you use a PGP key that is not recommended for use O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > PGP. Clea the Wa a out p o le s ith PGP ke s he k o . ke > Sa e. P ess the RIM St i tl Co fide tial To tu o the p o pt agai , sele t the Wa a out p o le s ith PGP ke s he k o . Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my smartphone • • the follo i g a tio s: Ve if that the e ail a ou t that ou' e usi g suppo ts all sig i g a d e ptio optio s. If ou use essage lassifi atio s, e if that the essage lassifi atio suppo ts the sig i g o e a t. T usi g a diffe e t essage lassifi atio . ptio optio s that ou I can't open an attachment in an encrypted message You • • • • • ight ot e a le to ope a atta h e t i a e pted essage fo the follo i g easo s: The atta h e t i fo atio ight ot e a aila le o the Bla kBe ® E te p ise Se e . You ad i ist ato ight ha e set optio s to p e e t ou f o ope i g atta h e ts i e pted essages. You ight ha e e ei ed the essage f o a e ail a ou t that does 't suppo t atta h e ts i e pted essages. The essage ight ha e ee e pted ith a algo ith that is 't suppo ted. If ou a e usi g the PGP® Suppo t Pa kage fo Bla kBe s a tpho es, ou a 't ope a atta h e t i a PGP p ote ted essage that as e pted usi g the Ope PGP fo at a IBM® Lotus Notes® lie t o ki g ith PGP® Desktop P ofessio al o that as e pted the PGP® U i e sal Se e . RIM St i tl Co fide tial Files and attachments How to: Files File basics About files and attachments You a ie a d do load atta h e ts a d sto e the o ou Bla kBe ® s a tpho e o a edia a d. If ou e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts a essi g files o ou o ga izatio 's et o k, ou a p e ie files f o ou o ga izatio 's et o k a d sa e the files to ou s a tpho e o atta h the di e tl to e ail essages ithout do loadi g the . You a use the Files appli atio to ie a list of all the files that a e sa ed o ou s a tpho e. You a also e a e, o e, a d delete files o ou o ga izatio 's et o k f o ou s a tpho e. To ha ge atta h e ts o files that ou do load, ou a use thi d-pa t editi g appli atio s, su h as Do u e ts To Go®, that a e desig ed fo use o Bla kBe s a tpho es. Related i fo atio Sea h fo a file that is sa ed o Sea h fo a file that is sa ed o ou s a tpho e, ou o ga izatio 's et o k, Open a file or an attachment To pe fo this task, ou e ail a ou t ust use the Bla kBe ® I te et Se i e o a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo o e i fo atio , o ta t ou i eless se i e p o ide o ad i ist ato . I a essage, eeti g i itatio , o If e essa , li k Ret ie e Atta h Cli k Ope Atta h e t. If e essa , o the Atta h e ts s If e essa , i the dialog o , sele Related i fo I a 't tu o ale da e t , p ess the e t I fo atio . ke . ee , li k a atta h e t. t a optio . atio ell oad asti g, Save a file or an attachment To pe fo this task, ou e ail a ou t ust use the Bla kBe ® I te et Se i e o a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo o e i fo atio , o ta t ou i eless se i e p o ide o ad i ist ato . . I a essage, i a ale da e t , o o a e page, do o e of the follo i g: ke . • If the e is o l o e atta h e t i a essage o ale da e t , p ess the • If the e a e ultiple atta h e ts i a essage o ale da e t , highlight a atta h e t. P ess the ke . RIM St i tl Co fide tial • If ou a e do loadi g a file f o a e page, p ess the ke . . Cli k Do load Atta h e t o Do load File. . Cli k the folde that ou a t to sa e the file o atta h e t i . . Cli k Sa e. To stop do Ca el Do loadi g a atta h e t, i a load. essage, highlight a atta h e t that ou a e do loadi g. P ess the ke > Search for a file that is saved on your smartphone . O the Ho e s ee , li k the Media i o . ke > E plo e. . P ess the . Fi d the file. To ie the file, li k the file. Depe di g o the file t pe, the file Related i fo atio Sea h fo a file that is sa ed o A out files a d atta h e ts, ight ot appea i its o igi al fo at. ou o ga izatio 's et o k, Search for a file that is saved on your organization's network To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo oe . O the Ho e s ee o i a folde , li k the Files i o . . I the Go To field, t pe the path fo the file. . If e essa , t pe the ede tials that ou use to o e t to ou o ga izatio 's et o k. To ie the file, li k the file. Depe di g o the file t pe, the file Related i fo atio Sea h fo a file that is sa ed o A out files a d atta h e ts, ight ot appea i its o igi al fo at. ou s a tpho e, Send a file as an attachment To pe fo this task, ou e ail a ou t ust use the Bla kBe ® I te et Se i e o a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo o e i fo atio , o ta t ou i eless se i e p o ide o ad i ist ato . O the Ho e s ee o i a folde , li k the Media i o o Files i o . Fi d a d highlight a file. ke > Se d. P ess the Cli k a essage t pe. Related i fo atio I a 't atta h a file to a te t essage, RIM St i tl Co fide tial Open a link in a file or an attachment So e files ight o tai li ks to e edded o te t, su h as ta les, pi tu es, foot otes, te t o es, o o . I a file, highlight a li k. ke > Ope Li k o Ret ie e. . P ess the To etu to the file, p ess the e ts. ke . Set font options for a file or an attachment . I a file o a atta h e t, p ess the . Cha ge the fo t fields. . P ess the ke > Sa e. ke > Optio s. Save a file from your organization's network to your smartphone To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo Whe ou sa e a file f o ou o ga izatio 's et o k to ou Bla kBe . O the Ho e s ee o i a folde , li k the Files i o . . Fi d a d highlight a file. ke > Cop . . P ess the . Sele t a lo atio to sto e the file. . Cli k a folde . . P ess the ke > Paste. s a tpho e, the file is sa ed i its o igi al fo Related i fo atio Se d a file as a atta h e t, Managing files and attachments View properties for a file You a ie the size, autho , pu li atio date, a d othe p ope ties of a file. . O the Ho e s ee o i a folde , li k the Media i o o Files i o . . Fi d a d highlight a file. ke > P ope ties. . P ess the Related i fo atio Hide a file o folde , Vie a hidde file o folde , oe at. RIM St i tl Co fide tial Copy, move, rename, or delete a file . Do o e of the follo i g: • O the Ho e s ee o i a folde , li k the Files i o . • O the Ho e s ee , li k the Media i o . P ess the ke > E plo e. . Fi d a d highlight a file. . P ess the ke . • To op a file, li k Cop . Na igate to a lo atio . Cli k Paste. • To o e a file, li k Cut. Na igate to a lo atio . Cli k Paste. • To e a e a file, li k Re a e. T pe a a e fo the file. Cli k Sa e. • To delete a file, li k Delete. Hide a file or folder To ie a file o folde afte ou hide it, ou ust e e e the lo atio of the file o folde . O the Ho e s ee , li k the folde that o tai s the file o folde ke > E plo e. P ess the Fi d a d highlight the file o folde ou a t to hide. P ess the ke > P ope ties. Sele t the Hidde he k o . Cli k OK. Afte ou hide a file o folde , it is o lo ge isi le o ou Bla kBe ou a t to hide. ® s a tpho e. Related i fo atio Vie a hidde file o folde , View a hidden file or folder You a ie files o folde s that ou hid. O the Ho e s ee , li k the folde that o tai s the file o folde that ou hid. ke > E plo e. P ess the B o se to the folde that o tai s the file o folde that ou hid. P ess the ke > Sho Hidde . Related i fo atio Hide a file o folde , Open a password-protected .pdf file To pe fo this task, ou e ail a ou t ust use the Bla kBe ® I te et Se i e o a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo o e i fo atio , o ta t ou i eless se i e p o ide o ad i ist ato . ke . . I a .pdf file, he the "Pass o d p ote ted do u e t" essage appea s, p ess the RIM St i tl Co fide tial . P ess the . T pe the pass . P ess the . P ess the ke > E te Pass o d. o d. ke o the ke oa d. ke > Ope Atta h e t o Do load Atta h e t > Yes. View tracked changes in a document I a do u e t, p ess the ke > Sho Cha ges. ke > Hide Cha ges. To hide t a ked ha ges, p ess the View the table of contents in a document Depe di g o the do u e t t pe, ou I a do u e t, p ess the To ight ot e a le to ie the ta le of o te ts. ke > Ta le of Co te ts. o e to a spe ifi headi g, li k a headi g. Cli k Ju p. Move around a spreadsheet I a sp • • • • eadsheet, p ess the ke . ke o the ke oa d. To o e to a spe ifi ell, li k Go to Cell. T pe the ell o-o di ates. P ess the To s it h o ksheets, li k Ne t Sheet o P e Sheet. To ie a list of o ksheets, li k Ta le of Co te ts. To o e to a spe ifi o ksheet, li k Ta le of Co te ts. Cli k a o ksheet. Cli k Vie . View the content of a cell I a sp eadsheet, li k a sp eadsheet ell. Change the size of a column I a sp • • • eadsheet, do o e of the follo i g: To ha ge the size of a olu , li k the olu la el. Cli k a size. To ie all the te t i a olu , li k the olu la el. Cli k Fit. To ha ge the size of all the olu s i the sp eadsheet, li k the u a ked olu la el i the uppe -left o e of the sp eadsheet. Cli k a size. ke > Optio s. Cha ge the Colu Width field. P ess • To ha ge the olu size fo all sp eadsheets, p ess the ke > Sa e. the Set display options for a spreadsheet . I a sp eadsheet, p ess the ke > Optio s. RIM St i tl Co fide tial • To ie the g idli es i the sp eadsheet, ha ge the Sho G idli es field to Yes. • To la el sp eadsheet o s ith u e s a d olu s ith lette s, ha ge the Displa La els field to Yes. . P ess the ke > Sa e. Move around pages in a multipage .tif file I a ultipage .tif file, p ess the ke . • To ie a list of pages i a ultipage .tif file, li k Ta le of Co te ts. • To o e to a spe ifi page i a ultipage .tif file, li k Ta le of Co te ts. Cli k a page. Cli k Vie . • To s it h pages i a ultipage .tif file, li k Ne t Page o P e Page. Switch presentation views I a p ese tatio , p ess the ke . • To ie te t o l , li k Vie Te t. • To ie te t a d slides, li k Vie Both. To ie the p ese tatio i its o igi al fo at, li k Vie Slides. Switch slides I a p ese tatio , p ess the ke > Ne t Slide o P e Slide. Rotate or zoom in to or out from a slide Whe • • • ie i g a p ese tatio i slide ie , p ess the To otate a slide, li k Rotate. To zoo i to o zoo out f o a slide, li k )oo To zoo a k to the o igi al slide size, p ess the ke . I o )oo Out. ke > Fit to S ee . Save a slide . Whe ie i g a p ese tatio i slide ie , p ess the . T pe a a e fo the file. . Cli k Sa e. ke > Sa e Slide. Tips: Files File and attachment shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts ight ot e a aila le. RIM St i tl Co fide tial Sea h fo te t i a file o a atta h e t P ess F Mo e to the last u so positio afte losi g a d eope i g a file o a atta h e t P ess G I a sp eadsheet Mo e to a spe ifi ell P ess G Vie the o te t of a ell P ess the Spa e ke S it h o ksheets P ess V. Cli k a o ksheet. Vie o hide olu so o s P ess H I a p ese tatio S it h p ese tatio ie s Mo e to the e t slide he ie P ess M ie i g a p ese tatio i slide Mo e to the p e ious slide he slide ie ie i g a p ese tatio i Mo e to the last u so positio afte losi g a d eope i g a p ese tatio that ou e e ie i g i te t ie o i te t a d slide ie P ess N P ess P P ess G Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear the follo i g a tio s: • • • • Wait fo a sho t pe iod of ti e. You Bla kBe ® s a tpho e e ei es lo g essages a d atta h e ts i se tio s. ke > Mo e o Mo e All. If "Mo e a aila le" appea s at the e d of the essage o atta h e t, p ess the If pa t of a Google Mail™ o e satio does 't appea , p ess the ke > Mo e of Co e satio . If ou' e do loadi g a atta h e t, a el the do load a d ait fo a sho t pe iod of ti e. T do loadi g the atta h e t agai . RIM St i tl Co fide tial Related i fo atio Re ei e o l the fi st se tio of lo g e ail Re ei e o l the fi st se tio of lo g e ail essages, essages, A skipped content bar appears in a document Mo e o te t is a aila le fo ou to do load to ou Bla kBe ® s a tpho e. . To do load the o te t, li k the skipped o te t a . . Cli k Mo e. A question mark appears on a slide A uestio a k appea s o a slide if ou Bla kBe . To do load the slide, highlight the slide. . P ess the ke > Ret ie e. ® s a tpho e has ot do loaded the slide. RIM St i tl Co fide tial Media Music Getting started: Music About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o ou s a tpho e, sele t the edia t a sfe optio . . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou o pute a d fi d the file. Desktop Soft a e, RIM St i tl Co fide tial Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. . Cli k the edia t a sfe optio that est suits hat ou a t to do. Fo o e i fo atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, How to: Music Play a media file O the Ho e s ee , li k the Media i o . Cli k a edia t pe. If e essa , li k a atego . Cli k a edia file. If the edia o t ols do ot appea at the otto of the s ee , li k the t a kpad. • To pla a edia file, li k the i o . • To pause a edia file, li k the i o . • To stop a edia file, li k the i o . • To o e to the e t edia file, li k the i o . • To o e to the p e ious edia file o the egi i g of the edia file that is u e tl pla i g, li k the i o . • To fast-fo a d o e i d a edia file, li k the p og ess a . O the t a kpad, slide ou fi ge to the ight o left. Cli k the p og ess a agai . Shuffle or repeat songs . O the Ho e s ee , li k the Media i o . Do o e of the follo i g: • To shuffle a d pla all of ou so gs, • To shuffle all the so gs a a tist, o ke > Shuffle. the • To epeat the so g, pla list, al u , o Pla list, Al u , o All So gs. To stop shuffli g so gs, p ess the > Musi i o . li k Shuffle So gs. i a al u , ge e, o pla list, fi d a d highlight o e of these atego ies. P ess a tist that is u e tl pla i g, p ess the ke > Shuffle. To stop epeati g so gs, p ess the ke > Repeat > Cu e t So g, ke > Repeat > Off. RIM St i tl Co fide tial Related i fo atio Cha ge the o de of so gs i a pla list, Playlists Create a standard or an automatic playlist You eate a sta da d pla list a uall addi g so gs that a e o ou Bla kBe ® s a tpho e sto age spa e o edia a d. You eate a auto ati pla list spe if i g ite ia fo a tists, al u s, o ge es of usi . The so gs that eet all of the ite ia a e auto ati all added to the pla list. . O the Ho e s ee , li k the Media i o > Musi i o . . Cli k Pla lists > Ne Pla list. • To eate a sta da d pla list, li k Sta da d Pla list. T pe a a e fo the pla list. Cli k Add So gs. Cli k a so g. • To eate a auto ati pla list, li k Auto ati Pla list. T pe a a e fo the pla list. Cli k the plus sig + to add ite ia fo a tists, al u s, o ge es. . P ess the ke > Sa e. Add the song that is playing to a playlist . Whe pla i g a so g, p ess the . Cli k a pla list. ke > Add To Pla list. Change the order of songs in a playlist O the Ho e s ee , li k the Media i o > Musi i o . Cli k Pla lists. Cli k a sta da d pla list. Highlight a so g. ke > Mo e. P ess the Na igate to the e lo atio . P ess the ke > Co plete Mo e. ke > Sa e. P ess the Related i fo atio Shuffle o epeat so gs, Delete a song from a playlist O the Ho e s ee , li k the Media i o > Musi i o . Cli k Pla lists. Cli k a sta da d pla list. Highlight a so g. ke > Re o e > OK. P ess the P ess the ke > Sa e. RIM St i tl Co fide tial Rename or delete a playlist O the Ho e s ee , li k the Media i o > Musi i o . Cli k Pla lists. Highlight a pla list. ke . P ess the • To e a e the pla list, li k Re a e. T pe a a e fo the pla list. Cli k OK. • To delete the pla list, li k Delete. Adjust the volume • • • To i ease the olu e, p ess the Volu To de ease the olu e, p ess the Volu To ute the olu e, p ess the Mute ke If ou p ess the Mute ke du i g a all, a 't hea ou. e Up ke o the ight side of ou Bla kBe ® s a tpho e. e Do ke o the ight side of ou s a tpho e. o the ight side of ou s a tpho e. To tu off ute, p ess the Mute ke agai . ou s a tpho e utes the all so that ou a hea othe s o the all, ut the Related i fo atio Mute a all, A plif the olu e usi g the audio oost featu e, I p o e sou d ualit fo edia files, Amplify the volume using the audio boost feature The audio oost featu e allo s ou to a plif the olu e o e tha the o a d ideos. . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Sele t the Audio Boost he k o . . Read the a i g o the s ee a d if ou a t to p o eed, li k Yes. . P ess the ke > Sa e. al olu e setti gs allo fo so gs, i g to es, Improve sound quality for media files Depe di g o ou Bla kBe ® s a tpho e odel, this featu e ight ot e suppo ted. To i p o e sou d ualit fo files, ou ust e usi g ste eo headpho es ith ou s a tpho e. . O the Ho e s ee , li k the Media i o . ke > Media Optio s. . P ess the . Cha ge the Headset Musi EQ field. . P ess the ke > Sa e. Copy, move, rename, or delete a file . Do o e of the follo i g: • O the Ho e s ee o i a folde , li k the Files i o . edia RIM St i tl Co fide tial • O the Ho e s ee , li k the Media i o . P ess the ke > E plo e. . Fi d a d highlight a file. . P ess the ke . • To op a file, li k Cop . Na igate to a lo atio . Cli k Paste. • To o e a file, li k Cut. Na igate to a lo atio . Cli k Paste. • To e a e a file, li k Re a e. T pe a a e fo the file. Cli k Sa e. • To delete a file, li k Delete. View properties for a file You a ie the size, autho , pu li atio date, a d othe p ope ties of a file. . O the Ho e s ee o i a folde , li k the Media i o o Files i o . . Fi d a d highlight a file. ke > P ope ties. . P ess the Related i fo atio Hide a file o folde , Vie a hidde file o folde , Change the amount of time before the media player screen closes If ou pause o stop a edia file fo a e tai pe iod of ti e, the ou Bla kBe ® s a tpho e. edia pla e s ee loses to opti ize the pe fo a e of . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Cha ge the Close Media Pla e Whe I a ti e field. Turn off media card support Whe ou tu off edia a d suppo t, ou Bla kBe ® s a tpho e a 't a ess the files that a e o ou edia a d. This ight e useful if ou a t to ake su e that ou files a e sa ed to ou s a tpho e's uilt-i edia sto age athe tha ou edia a d. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Sto age. . Clea the Media Ca d Suppo t he k o . . P ess the ke > Sa e. About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. RIM St i tl Co fide tial Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To . la k e . o /desktop a d sele t the do load the Bla kBe Desktop Soft a e, f o ou o pute , isit app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o ou s a tpho e, sele t the edia t a sfe optio . . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou o pute a d fi d the file. Desktop Soft a e, Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. . Cli k the edia t a sfe optio that est suits hat ou a t to do. Fo o e i fo atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, RIM St i tl Co fide tial Send a media file You a se d ou pi tu es a d ideos to appli atio s that ou ha e i stalled su h as Fa e ook® fo Bla kBe ® s a tpho es, a d YouTu e® fo Bla kBe s a tpho es. You a sele t a d se d ultiple pi tu e files at o e ti e. You a o l se d edia files that ou ha e added. . O the Ho e s ee , li k the Media i o . . Cli k a edia t pe. . If e essa , li k a atego . . Highlight a edia file. ke . . P ess the • To se d pi tu es o a ideo, li k Se d. Cli k a essage t pe o a appli atio . • To se d a audio file, li k the se d optio fo a essage t pe. . If e essa , tu o Bluetooth® te h olog a d hoose a de i e o pai ith a de i e. Receive a media file using Bluetooth technology To pe fo this task, ou ust tu o Bluetooth® te h olog . Whe a edia file is se t to ou Bla kBe ® s a tpho e usi g Bluetooth te h olog , a dialog o appea s o the s ee . . I the A ept o e tio e uest dialog o , li k Yes. . I the Do ou a t to e ei e the i o i g data dialog o , li k Yes. You s a tpho e sto es ea h e ei ed file i the folde that at hes ea h file's t pe. Related i fo atio Tu o o tu off Bluetooth te h olog , Supported audio and video file formats Depe di g o suppo ted. ou Bla kBe ® s a tpho e odel a d i eless se i e p o ide , so e T pe File fo at Audio • • • • • • • • AAC AMR FLAC MP M A OGG WMA WAV Video • GP edia file fo ats ight ot e RIM St i tl Co fide tial T pe File fo • • • • • • at GP AVI ASF MP MOV WMV Tips: Music Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset Pi tu es )oo P ess I )oo out P ess O Pa up P ess Pa do P ess Pa P ess ight Pa left P ess ke o the ight side of ou RIM St i tl Co fide tial Rotate P ess L Ca e a a d ideo a e a )oo efo e ou take a pi tu e o e o d a ideo P ess the Volu e Up ke . )oo out efo e ou take a pi tu e o e o d a ideo Take a pi tu e P ess the Volu e Do ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset ke o the ight side of ou Ca e a )oo i to a su je t efo e taki g a pi tu e P ess the Volu e Up ke . )oo out f o P ess the Volu e Do a su je t efo e taki g a pi tu e Take a pi tu e ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Troubleshooting: Music Some features aren't available on my smartphone The a aila ilit of e tai featu es o a d i eless se i e pla . ou Bla kBe ® s a tpho e ight e affe ted ite s su h as ou s a tpho e odel RIM St i tl Co fide tial Depe di g o ou essagi g se i e pla , so e featu es o optio s E ail P efe e es s ee . ight ot e a aila le i the essage optio s o the If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio ight ot ha e set up so e featu es o ight p e e t ou f o usi g so e featu es o optio s. If ou ad i ist ato has set a optio fo ou, a lo k i di ato appea s eside the optio field. Fo o e i fo atio a out the featu es that a e a aila le o . la k e . o /go/de i es. ad i ist ato , o isit ou s a tpho e, o ta t ou i eless se i e p o ide o I can't save media files You Bla kBe • • • • ® s a tpho e o edia a d ight ot ha e e ough a aila le sto age spa e to sto e edia files. the follo i g a tio s: If ou' e t i g to sa e a edia file to ou s a tpho e, delete old data o essages f o ou s a tpho e. If ou' e t i g to sa e a edia file o ou edia a d, delete old edia files. I the a e a optio s, e if that the I age Size field is 't set to La ge. La ge pi tu es use o e sto age spa e tha s alle pi tu es. I the ideo a e a optio s, e if that the Video Fo at field is set to a s alle fo at. La ge ideos use o e sto age spa e tha s alle ideos. Related i fo atio Delete a essage, Cop , o e, e a e, o delete a file, Cha ge the size of pi tu es that ou take, Cha ge the ideo size a d fo at, I can't open media files the follo i g a tio s: • If ou' e t i g to ope a edia file o ou Bla kBe ® s a tpho e a d ou s a tpho e is o e ted to ou o pute , dis o e t ou s a tpho e f o ou o pute . If ou' e t i g to ope a edia file o ou o pute usi g ou s a tpho e as a USB d i e, e if that ou ha e losed the edia t a sfe optio s i the Bla kBe ® Desktop Soft a e. If ou e pted the edia files o ou edia a d usi g a e ptio ke that ou Bla kBe s a tpho e ge e ated a d ou' e t i g to ope a e pted edia file o ou o pute o a de i e othe tha the Bla kBe s a tpho e that ou used to e pt the file, i se t the edia a d i to the Bla kBe s a tpho e that ou used to e pt the file. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > E ptio . I the Media Ca d se tio , ha ge the Mode field to De i e Pass o d. • • Related i fo A out file e atio ptio , RIM St i tl Co fide tial The media player screen closes If ou pause o stop a edia file fo a e tai pe iod of ti e, the edia pla e s ee loses to opti ize the pe fo a e of ou Bla kBe ® s a tpho e. I the edia optio s, ou a stop the edia pla e s ee f o losi g o ha ge the a ou t of ti e efo e the edia pla e s ee loses. Related i fo atio Cha ge the a ou t of ti e efo e the edia pla e s ee loses, Podcasts Getting started: Podcasts About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o ou s a tpho e, sele t the edia t a sfe optio . . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. RIM St i tl Co fide tial To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou o pute a d fi d the file. Desktop Soft a e, Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. . Cli k the edia t a sfe optio that est suits hat ou a t to do. Fo o e i fo atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, How to: Podcasts Play a media file O the Ho e s ee , li k the Media i o . Cli k a edia t pe. If e essa , li k a atego . Cli k a edia file. If the edia o t ols do ot appea at the otto of the s ee , li k the t a kpad. • To pla a edia file, li k the i o . • To pause a edia file, li k the i o . • To stop a edia file, li k the i o . • To o e to the e t edia file, li k the i o . • To o e to the p e ious edia file o the egi i g of the edia file that is u e tl pla i g, li k the i o . • To fast-fo a d o e i d a edia file, li k the p og ess a . O the t a kpad, slide ou fi ge to the ight o left. Cli k the p og ess a agai . Adjust the volume • • • To i ease the olu e, p ess the Volu To de ease the olu e, p ess the Volu To ute the olu e, p ess the Mute ke If ou p ess the Mute ke du i g a all, a 't hea ou. Related i fo atio e Up ke o the ight side of ou Bla kBe ® s a tpho e. e Do ke o the ight side of ou s a tpho e. o the ight side of ou s a tpho e. To tu off ute, p ess the Mute ke agai . ou s a tpho e utes the all so that ou a hea othe s o the all, ut the RIM St i tl Co fide tial Mute a all, A plif the olu e usi g the audio oost featu e, I p o e sou d ualit fo edia files, Amplify the volume using the audio boost feature The audio oost featu e allo s ou to a plif the olu e o e tha the o a d ideos. . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Sele t the Audio Boost he k o . . Read the a i g o the s ee a d if ou a t to p o eed, li k Yes. . P ess the ke > Sa e. al olu e setti gs allo fo so gs, i g to es, Improve sound quality for media files Depe di g o ou Bla kBe ® s a tpho e odel, this featu e ight ot e suppo ted. To i p o e sou d ualit fo files, ou ust e usi g ste eo headpho es ith ou s a tpho e. . O the Ho e s ee , li k the Media i o . ke > Media Optio s. . P ess the . Cha ge the Headset Musi EQ field. . P ess the ke > Sa e. Copy, move, rename, or delete a file . Do o e of the follo i g: • O the Ho e s ee o i a folde , li k the Files i o . • O the Ho e s ee , li k the Media i o . P ess the ke > E plo e. . Fi d a d highlight a file. . P ess the ke . • To op a file, li k Cop . Na igate to a lo atio . Cli k Paste. • To o e a file, li k Cut. Na igate to a lo atio . Cli k Paste. • To e a e a file, li k Re a e. T pe a a e fo the file. Cli k Sa e. • To delete a file, li k Delete. View properties for a file You a ie the size, autho , pu li atio date, a d othe p ope ties of a file. . O the Ho e s ee o i a folde , li k the Media i o o Files i o . . Fi d a d highlight a file. ke > P ope ties. . P ess the Related i fo atio Hide a file o folde , Vie a hidde file o folde , edia RIM St i tl Co fide tial Change the amount of time before the media player screen closes If ou pause o stop a edia file fo a e tai pe iod of ti e, the ou Bla kBe ® s a tpho e. edia pla e s ee loses to opti ize the pe fo a e of . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Cha ge the Close Media Pla e Whe I a ti e field. Turn off media card support Whe ou tu off edia a d suppo t, ou Bla kBe ® s a tpho e a 't a ess the files that a e o ou edia a d. This ight e useful if ou a t to ake su e that ou files a e sa ed to ou s a tpho e's uilt-i edia sto age athe tha ou edia a d. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Sto age. . Clea the Media Ca d Suppo t he k o . . P ess the ke > Sa e. About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To . la k e . o /desktop a d sele t the do load the Bla kBe Desktop Soft a e, f o ou o pute , isit app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . RIM St i tl Co fide tial • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o sele t the edia t a sfe optio . . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou s a tpho e, ou o pute a d fi d the file. Desktop Soft a e, Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. . Cli k the edia t a sfe optio that est suits hat ou a t to do. Fo o e i fo atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, Send a media file You a se d ou pi tu es a d ideos to appli atio s that ou ha e i stalled su h as Fa e ook® fo Bla kBe ® s a tpho es, a d YouTu e® fo Bla kBe s a tpho es. You a sele t a d se d ultiple pi tu e files at o e ti e. You a o l se d edia files that ou ha e added. . O the Ho e s ee , li k the Media i o . . Cli k a edia t pe. . If e essa , li k a atego . . Highlight a edia file. ke . . P ess the • To se d pi tu es o a ideo, li k Se d. Cli k a essage t pe o a appli atio . • To se d a audio file, li k the se d optio fo a essage t pe. . If e essa , tu o Bluetooth® te h olog a d hoose a de i e o pai ith a de i e. Receive a media file using Bluetooth technology To pe fo this task, ou ust tu o Bluetooth® te h olog . Whe a edia file is se t to ou Bla kBe ® s a tpho e usi g Bluetooth te h olog , a dialog o appea s o the s ee . . I the A ept o e tio e uest dialog o , li k Yes. RIM St i tl Co fide tial . I the Do ou a t to e ei e the i o i g data dialog o , li k Yes. You s a tpho e sto es ea h e ei ed file i the folde that at hes ea h file's t pe. Related i fo atio Tu o o tu off Bluetooth te h olog , Supported audio and video file formats Depe di g o suppo ted. ou Bla kBe ® s a tpho e odel a d i eless se i e p o ide , so e T pe File fo Audio • • • • • • • • AAC AMR FLAC MP M A OGG WMA WAV Video • • • • • • • GP GP AVI ASF MP MOV WMV edia file fo ats ight ot e at Tips: Podcasts Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ® RIM St i tl Co fide tial Resu e pla i g a audio o ideo file P ess the Mute ke agai . Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset ke o the ight side of ou Pi tu es )oo P ess I )oo out P ess O Pa up P ess Pa do P ess Pa P ess ight Pa left P ess Rotate P ess L Ca e a a d ideo a e a )oo efo e ou take a pi tu e o e o d a ideo )oo out efo e ou take a pi tu e o e o d a ideo Take a pi tu e P ess the Volu e Up ke . P ess the Volu e Do ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o Pla the e t audio file P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. RIM St i tl Co fide tial Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset ke o the ight side of ou Ca e a )oo i to a su je t efo e taki g a pi tu e )oo out f o P ess the Volu e Up ke . a su je t efo e taki g a pi tu e P ess the Volu e Do Take a pi tu e ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Troubleshooting: Podcasts Some features aren't available on my smartphone The a aila ilit of e tai featu es o a d i eless se i e pla . ou Bla kBe ® s a tpho e Depe di g o ou essagi g se i e pla , so e featu es o optio s E ail P efe e es s ee . ight e affe ted ite s su h as ou s a tpho e ight ot e a aila le i the odel essage optio s o the If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio ight ot ha e set up so e featu es o ight p e e t ou f o usi g so e featu es o optio s. If ou ad i ist ato has set a optio fo ou, a lo k i di ato appea s eside the optio field. Fo o e i fo atio a out the featu es that a e a aila le o ad i ist ato , o isit . la k e . o /go/de i es. ou s a tpho e, o ta t ou i eless se i e p o ide o I can't find podcasts Pod ast o te t that's a ked as e pli it o te t does 't appea i the Pod ast appli atio u less ou ha e the Allo e pli it pod asts optio tu ed o . I can't save media files You Bla kBe • • ® s a tpho e o the follo i g a tio s: If ou' e t i g to sa e a If ou' e t i g to sa e a edia a d ight ot ha e e ough a aila le sto age spa e to sto e edia file to ou s a tpho e, delete old data o essages f o edia file o ou edia a d, delete old edia files. edia files. ou s a tpho e. RIM St i tl Co fide tial • • I the a e a optio s, e if that the I age Size field is 't set to La ge. La ge pi tu es use o e sto age spa e tha s alle pi tu es. I the ideo a e a optio s, e if that the Video Fo at field is set to a s alle fo at. La ge ideos use o e sto age spa e tha s alle ideos. Related i fo atio Delete a essage, Cop , o e, e a e, o delete a file, Cha ge the size of pi tu es that ou take, Cha ge the ideo size a d fo at, I can't open media files the follo i g a tio s: • If ou' e t i g to ope a edia file o ou Bla kBe ® s a tpho e a d ou s a tpho e is o e ted to ou o pute , dis o e t ou s a tpho e f o ou o pute . If ou' e t i g to ope a edia file o ou o pute usi g ou s a tpho e as a USB d i e, e if that ou ha e losed the edia t a sfe optio s i the Bla kBe ® Desktop Soft a e. If ou e pted the edia files o ou edia a d usi g a e ptio ke that ou Bla kBe s a tpho e ge e ated a d ou' e t i g to ope a e pted edia file o ou o pute o a de i e othe tha the Bla kBe s a tpho e that ou used to e pt the file, i se t the edia a d i to the Bla kBe s a tpho e that ou used to e pt the file. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > E ptio . I the Media Ca d se tio , ha ge the Mode field to De i e Pass o d. • • Related i fo A out file e atio ptio , The media player screen closes If ou pause o stop a edia file fo a e tai pe iod of ti e, the edia pla e s ee loses to opti ize the pe fo a e of ou Bla kBe ® s a tpho e. I the edia optio s, ou a stop the edia pla e s ee f o losi g o ha ge the a ou t of ti e efo e the edia pla e s ee loses. Related i fo atio Cha ge the a ou t of ti e efo e the edia pla e s ee loses, RIM St i tl Co fide tial Videos Getting started: Videos About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o ou s a tpho e, sele t the edia t a sfe optio . . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou o pute a d fi d the file. Desktop Soft a e, RIM St i tl Co fide tial Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. . Cli k the edia t a sfe optio that est suits hat ou a t to do. Fo o e i fo atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, How to: Videos Play a media file O the Ho e s ee , li k the Media i o . Cli k a edia t pe. If e essa , li k a atego . Cli k a edia file. If the edia o t ols do ot appea at the otto of the s ee , li k the t a kpad. • To pla a edia file, li k the i o . • To pause a edia file, li k the i o . • To stop a edia file, li k the i o . • To o e to the e t edia file, li k the i o . • To o e to the p e ious edia file o the egi i g of the edia file that is u e tl pla i g, li k the i o . • To fast-fo a d o e i d a edia file, li k the p og ess a . O the t a kpad, slide ou fi ge to the ight o left. Cli k the p og ess a agai . Keep backlighting on when you play a video B default, a klighti g is desig ed to tu off afte a pe iod of ti e to o se e atte optio s so that a klighti g sta s o he ou pla a ideo. . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Clea the Tu Off Auto Ba klighti g he k o . . P ess the ke > Sa e. To keep a klighti g off hile ou pla a ideo, sele t the Tu po e . You a Off Auto Ba klighti g he k o . ha ge ou edia RIM St i tl Co fide tial Display closed captions in videos You a tu o losed aptio s so that te t displa s o the s ee he ou pla ideo files that suppo t losed aptio s. . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Sele t the Displa Closed Captio s he k o . . If e essa , ha ge the Appea a e field, Positio field, a d Fo t S ale field. . P ess the ke > Sa e. Adjust the volume • • • To i ease the olu e, p ess the Volu To de ease the olu e, p ess the Volu To ute the olu e, p ess the Mute ke If ou p ess the Mute ke du i g a all, a 't hea ou. e Up ke o the ight side of ou Bla kBe ® s a tpho e. e Do ke o the ight side of ou s a tpho e. o the ight side of ou s a tpho e. To tu off ute, p ess the Mute ke agai . ou s a tpho e utes the all so that ou a hea othe s o the all, ut the Related i fo atio Mute a all, A plif the olu e usi g the audio oost featu e, I p o e sou d ualit fo edia files, Improve sound quality for media files Depe di g o ou Bla kBe ® s a tpho e odel, this featu e ight ot e suppo ted. To i p o e sou d ualit fo files, ou ust e usi g ste eo headpho es ith ou s a tpho e. . O the Ho e s ee , li k the Media i o . ke > Media Optio s. . P ess the . Cha ge the Headset Musi EQ field. . P ess the ke > Sa e. Sort media files . Do o e of the follo i g: • To so t ideos, o the Ho e s ee , li k the Media i o > Videos i o . • To so t pi tu es, o the Ho e s ee , li k the Media i o > Pi tu es i o > Pi tu e Li a folde . • To so t oi e otes, o the Ho e s ee o i the Appli atio s folde , li k the Voi e Notes i o . ke > So t . . P ess the . Cli k a so ti g optio . Copy, move, rename, or delete a file . Do o e of the follo i g: • O the Ho e s ee o i a folde , li k the Files i o . edia RIM St i tl Co fide tial • O the Ho e s ee , li k the Media i o . P ess the ke > E plo e. . Fi d a d highlight a file. . P ess the ke . • To op a file, li k Cop . Na igate to a lo atio . Cli k Paste. • To o e a file, li k Cut. Na igate to a lo atio . Cli k Paste. • To e a e a file, li k Re a e. T pe a a e fo the file. Cli k Sa e. • To delete a file, li k Delete. View properties for a file You a ie the size, autho , pu li atio date, a d othe p ope ties of a file. . O the Ho e s ee o i a folde , li k the Media i o o Files i o . . Fi d a d highlight a file. ke > P ope ties. . P ess the Related i fo atio Hide a file o folde , Vie a hidde file o folde , Amplify the volume using the audio boost feature The audio oost featu e allo s ou to a plif the olu e o e tha the o a d ideos. . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Sele t the Audio Boost he k o . . Read the a i g o the s ee a d if ou a t to p o eed, li k Yes. . P ess the ke > Sa e. al olu e setti gs allo fo so gs, i g to es, Change the amount of time before the media player screen closes If ou pause o stop a edia file fo a e tai pe iod of ti e, the ou Bla kBe ® s a tpho e. edia pla e s ee loses to opti ize the pe fo a e of . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Cha ge the Close Media Pla e Whe I a ti e field. Turn off media card support Whe ight edia . O . Cli ou tu off edia a d suppo t, ou Bla kBe ® s a tpho e a 't a ess the files that a e o ou edia a d. This e useful if ou a t to ake su e that ou files a e sa ed to ou s a tpho e's uilt-i edia sto age athe tha ou a d. the ho e s ee o i a folde , li k the Optio s i o . k De i e > Sto age. RIM St i tl Co fide tial . Clea the Media Ca d Suppo t he k o . . P ess the ke > Sa e. About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o ou s a tpho e, sele t the edia t a sfe optio . . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou o pute a d fi d the file. Desktop Soft a e, Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. RIM St i tl Co fide tial . Cli k the Fo o e i fo edia t a sfe optio that est suits hat ou a t to do. atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, Send a media file You a se d ou pi tu es a d ideos to appli atio s that ou ha e i stalled su h as Fa e ook® fo Bla kBe ® s a tpho es, a d YouTu e® fo Bla kBe s a tpho es. You a sele t a d se d ultiple pi tu e files at o e ti e. You a o l se d edia files that ou ha e added. . O the Ho e s ee , li k the Media i o . . Cli k a edia t pe. . If e essa , li k a atego . . Highlight a edia file. ke . . P ess the • To se d pi tu es o a ideo, li k Se d. Cli k a essage t pe o a appli atio . • To se d a audio file, li k the se d optio fo a essage t pe. . If e essa , tu o Bluetooth® te h olog a d hoose a de i e o pai ith a de i e. Receive a media file using Bluetooth technology To pe fo this task, ou ust tu o Bluetooth® te h olog . Whe a edia file is se t to ou Bla kBe ® s a tpho e usi g Bluetooth te h olog , a dialog o appea s o the s ee . . I the A ept o e tio e uest dialog o , li k Yes. . I the Do ou a t to e ei e the i o i g data dialog o , li k Yes. You s a tpho e sto es ea h e ei ed file i the folde that at hes ea h file's t pe. Related i fo atio Tu o o tu off Bluetooth te h olog , Supported audio and video file formats Depe di g o suppo ted. ou Bla kBe ® s a tpho e odel a d i eless se i e p o ide , so e T pe File fo Audio • • • • • at AAC AMR FLAC MP M A edia file fo ats ight ot e RIM St i tl Co fide tial T pe File fo Video at • • • OGG WMA WAV • • • • • • • GP GP AVI ASF MP MOV WMV Tips: Videos Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset Pi tu es )oo P ess I )oo out P ess O Pa up P ess Pa do P ess ke o the ight side of ou RIM St i tl Co fide tial Pa ight P ess Pa left P ess Rotate P ess L Ca e a a d ideo a e a )oo efo e ou take a pi tu e o e o d a ideo )oo out efo e ou take a pi tu e o e o d a ideo Take a pi tu e P ess the Volu e Up ke . P ess the Volu e Do ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset ke o the ight side of ou Ca e a )oo i to a su je t efo e taki g a pi tu e P ess the Volu e Up ke . )oo out f o P ess the Volu e Do Take a pi tu e a su je t efo e taki g a pi tu e ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. RIM St i tl Co fide tial Troubleshooting: Videos Some features aren't available on my smartphone The a aila ilit of e tai featu es o a d i eless se i e pla . ou Bla kBe ® s a tpho e Depe di g o ou essagi g se i e pla , so e featu es o optio s E ail P efe e es s ee . ight e affe ted ite s su h as ou s a tpho e ight ot e a aila le i the odel essage optio s o the If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio ight ot ha e set up so e featu es o ight p e e t ou f o usi g so e featu es o optio s. If ou ad i ist ato has set a optio fo ou, a lo k i di ato appea s eside the optio field. Fo o e i fo atio a out the featu es that a e a aila le o ad i ist ato , o isit . la k e . o /go/de i es. ou s a tpho e, o ta t ou i eless se i e p o ide o I can't save media files You Bla kBe • • • • ® s a tpho e o edia a d ight ot ha e e ough a aila le sto age spa e to sto e edia files. the follo i g a tio s: If ou' e t i g to sa e a edia file to ou s a tpho e, delete old data o essages f o ou s a tpho e. If ou' e t i g to sa e a edia file o ou edia a d, delete old edia files. I the a e a optio s, e if that the I age Size field is 't set to La ge. La ge pi tu es use o e sto age spa e tha s alle pi tu es. I the ideo a e a optio s, e if that the Video Fo at field is set to a s alle fo at. La ge ideos use o e sto age spa e tha s alle ideos. Related i fo atio Delete a essage, Cop , o e, e a e, o delete a file, Cha ge the size of pi tu es that ou take, Cha ge the ideo size a d fo at, I can't open media files the follo i g a tio s: • If ou' e t i g to ope a edia file o ou dis o e t ou s a tpho e f o ou o If ou' e t i g to ope a edia file o ou the edia t a sfe optio s i the Bla kBe • Bla kBe ® s a tpho e a d ou s a tpho e is o e ted to ou o pute , pute . o pute usi g ou s a tpho e as a USB d i e, e if that ou ha e losed ® Desktop Soft a e. RIM St i tl Co fide tial • If ou e pted the edia files o ou edia a d usi g a e ptio ke that ou Bla kBe s a tpho e ge e ated a d ou' e t i g to ope a e pted edia file o ou o pute o a de i e othe tha the Bla kBe s a tpho e that ou used to e pt the file, i se t the edia a d i to the Bla kBe s a tpho e that ou used to e pt the file. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > E ptio . I the Media Ca d se tio , ha ge the Mode field to De i e Pass o d. Related i fo A out file e atio ptio , The media player screen closes If ou pause o stop a edia file fo a e tai pe iod of ti e, the edia pla e s ee loses to opti ize the pe fo a e of ou Bla kBe ® s a tpho e. I the edia optio s, ou a stop the edia pla e s ee f o losi g o ha ge the a ou t of ti e efo e the edia pla e s ee loses. Related i fo atio Cha ge the a ou t of ti e efo e the edia pla e s ee loses, Video camera Depe di g o ou Bla kBe ® s a tpho e, the a e a o a e a featu es ight ot e a aila le. ideo a e a ight ot e suppo ted o so e a e a o How to: Video camera Video camera These i o s appea at the otto of the s ee i the ideo a e a. You a li k these i o s. Sta t e o di g Pause e o di g Se d ideo Re a e ideo Delete ideo Record a video To pe fo this task, ou ight eed to ha e a edia a d i se ted i . O the Ho e s ee , li k the Media i o > Video Ca e a i o . . To sta t e o di g, li k the e o d i o . ou Bla kBe ® s a tpho e. ideo RIM St i tl Co fide tial . To pause e o di g, li k the pause i o . Note: The app o i ate a ou t of sto age spa e a aila le fo sa i g ideos appea s o the lo e pa t of the s ee ideo e o di g is paused. he Related i fo atio Take a pi tu e, Turn on or turn off video lighting I lo lighti g o ditio s, the ideo light a i p o e the ualit of ideos that ou e o d. . O the Ho e s ee , li k the Media i o > Video Ca e a i o . . P ess the ke > Optio s. . Sele t o lea the Video Light he k o . . P ess the ke > Sa e. Change the video camera scene mode You a ha ge the s e e ode i the ideo a e a to opti ize the setti gs fo diffe e t e i o . O the Ho e s ee , li k the Media i o > Video Ca e a i o . . P ess the ke > Optio s. . Cha ge the S e e Mode field. . P ess the ke > Sa e. e ts. Change the video size and format The la ge the ideo, the o e sto age spa e the ideo e ui es. . O the Ho e s ee , li k the Media i o > Video Ca e a i o . . P ess the ke > Optio s. . Cha ge the Video Fo at field. . P ess the ke > Sa e. Change the location for storing videos that you take O the Ho e s ee , li k the Media i o > Video Ca e a i o . ke > Optio s. P ess the Cha ge the Folde field. ke > Sa e. P ess the Reduce blurriness in the videos that you take The i age sta ilizatio optio helps edu e lu i ess that is aused e o di g a ideo. . O the Ho e s ee , li k the Media i o > Video Ca e a i o . . P ess the ke > Optio s. . Sele t the I age Sta ilizatio he k o . slight o e e ts of the ideo a e a he ou a e RIM St i tl Co fide tial . P ess the ke > Sa e. Turn off media card support Whe ou tu off edia a d suppo t, ou Bla kBe ® s a tpho e a 't a ess the files that a e o ou edia a d. This ight e useful if ou a t to ake su e that ou files a e sa ed to ou s a tpho e's uilt-i edia sto age athe tha ou edia a d. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Sto age. . Clea the Media Ca d Suppo t he k o . . P ess the ke > Sa e. About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o ou s a tpho e, sele t the edia t a sfe optio . . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou o pute a d fi d the file. Desktop Soft a e, RIM St i tl Co fide tial Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. . Cli k the edia t a sfe optio that est suits hat ou a t to do. Fo o e i fo atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, Send a media file You a se d ou pi tu es a d ideos to appli atio s that ou ha e i stalled su h as Fa e ook® fo Bla kBe ® s a tpho es, a d YouTu e® fo Bla kBe s a tpho es. You a sele t a d se d ultiple pi tu e files at o e ti e. You a o l se d edia files that ou ha e added. . O the Ho e s ee , li k the Media i o . . Cli k a edia t pe. . If e essa , li k a atego . . Highlight a edia file. ke . . P ess the • To se d pi tu es o a ideo, li k Se d. Cli k a essage t pe o a appli atio . • To se d a audio file, li k the se d optio fo a essage t pe. . If e essa , tu o Bluetooth® te h olog a d hoose a de i e o pai ith a de i e. Receive a media file using Bluetooth technology To pe fo this task, ou ust tu o Bluetooth® te h olog . Whe a edia file is se t to ou Bla kBe ® s a tpho e usi g Bluetooth te h olog , a dialog o appea s o the s ee . . I the A ept o e tio e uest dialog o , li k Yes. . I the Do ou a t to e ei e the i o i g data dialog o , li k Yes. You s a tpho e sto es ea h e ei ed file i the folde that Related i fo atio Tu o o tu off Bluetooth te h olog , at hes ea h file's t pe. RIM St i tl Co fide tial Supported audio and video file formats Depe di g o suppo ted. ou Bla kBe ® s a tpho e odel a d i eless se i e p o ide , so e T pe File fo Audio • • • • • • • • AAC AMR FLAC MP M A OGG WMA WAV Video • • • • • • • GP GP AVI ASF MP MOV WMV edia file fo ats ight ot e at Tips: Video camera Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o Pla the e t audio file P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. RIM St i tl Co fide tial Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset ke o the ight side of ou Pi tu es )oo P ess I )oo out P ess O Pa up P ess Pa do P ess Pa P ess ight Pa left P ess Rotate P ess L Ca e a a d ideo a e a )oo efo e ou take a pi tu e o e o d a ideo )oo out efo e ou take a pi tu e o e o d a ideo Take a pi tu e P ess the Volu e Up ke . P ess the Volu e Do ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. ke o the ight side of ou RIM St i tl Co fide tial Tu o the audio oost featu e if ou' e usi g a headset P ess the Volu e Up ke u til the audio oost featu e tu s o . Ca e a )oo i to a su je t efo e taki g a pi tu e P ess the Volu e Up ke . )oo out f o P ess the Volu e Do a su je t efo e taki g a pi tu e Take a pi tu e ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Troubleshooting: Video camera Some features aren't available on my smartphone The a aila ilit of e tai featu es o a d i eless se i e pla . ou Bla kBe ® s a tpho e Depe di g o ou essagi g se i e pla , so e featu es o optio s E ail P efe e es s ee . ight e affe ted ite s su h as ou s a tpho e ight ot e a aila le i the odel essage optio s o the If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio ight ot ha e set up so e featu es o ight p e e t ou f o usi g so e featu es o optio s. If ou ad i ist ato has set a optio fo ou, a lo k i di ato appea s eside the optio field. Fo o e i fo atio a out the featu es that a e a aila le o ad i ist ato , o isit . la k e . o /go/de i es. ou s a tpho e, o ta t ou i eless se i e p o ide o The flash dims or turns off If the a e a has a flash, a d the atte po e le el d ops elo pe e t, the flash di s to o se e atte old te pe atu es, he the atte po e le el d ops elo pe e t, the flash ight tu off. po e . I I can't save media files You Bla kBe • • • • ® s a tpho e o edia a d ight ot ha e e ough a aila le sto age spa e to sto e edia files. the follo i g a tio s: If ou' e t i g to sa e a edia file to ou s a tpho e, delete old data o essages f o ou s a tpho e. If ou' e t i g to sa e a edia file o ou edia a d, delete old edia files. I the a e a optio s, e if that the I age Size field is 't set to La ge. La ge pi tu es use o e sto age spa e tha s alle pi tu es. I the ideo a e a optio s, e if that the Video Fo at field is set to a s alle fo at. La ge ideos use o e sto age spa e tha s alle ideos. RIM St i tl Co fide tial Related i fo atio Delete a essage, Cop , o e, e a e, o delete a file, Cha ge the size of pi tu es that ou take, Cha ge the ideo size a d fo at, I can't open media files the follo i g a tio s: • If ou' e t i g to ope a edia file o ou Bla kBe ® s a tpho e a d ou s a tpho e is o e ted to ou o pute , dis o e t ou s a tpho e f o ou o pute . If ou' e t i g to ope a edia file o ou o pute usi g ou s a tpho e as a USB d i e, e if that ou ha e losed the edia t a sfe optio s i the Bla kBe ® Desktop Soft a e. If ou e pted the edia files o ou edia a d usi g a e ptio ke that ou Bla kBe s a tpho e ge e ated a d ou' e t i g to ope a e pted edia file o ou o pute o a de i e othe tha the Bla kBe s a tpho e that ou used to e pt the file, i se t the edia a d i to the Bla kBe s a tpho e that ou used to e pt the file. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > E ptio . I the Media Ca d se tio , ha ge the Mode field to De i e Pass o d. • • Related i fo A out file e atio ptio , Camera Depe di g o ou Bla kBe ® s a tpho e, the a e a o a e a featu es ight ot e a aila le. ideo a e a ight ot e suppo ted o so e a e a o How to: Camera Camera icons These i o s appea at the otto of the s ee i the a e a. You a li k these i o s. Vie pi tu es Geotaggi g is tu ed o Geotaggi g is tu ed off Take a othe pi tu e Flash is tu ed o Flash is tu ed off Auto ati flash ode S e e ode ideo RIM St i tl Co fide tial Take a picture . O the Ho e s ee , li k the Ca e a i o . . If ou ha e tu ed o digital zoo , o the t a kpad, slide ou fi ge up o do . P ess the Right Co e ie e ke . to zoo i o out. The pi tu e is sa ed to the Ca e a Pi tu es folde i the Pi tu es appli atio . To ope the pi tu e, li k the pi tu e p e ie at the otto of the s ee . Related i fo atio Re o d a ideo, Change the flash setting for pictures that you take . O the Ho e s ee , li k the Ca e a i o . . To s it h et ee flash setti gs, li k the flash i o at the otto Whe of the s ee . ou lose the a e a, the flash setti g is sa ed. Change the camera scene mode You a ha ge the s e e ode i the a e a to opti ize the setti gs fo diffe e t e i o e ts. Des iptio s of the s e e odes a e a aila le o the a e a. . O the Ho e s ee , li k the Ca e a i o . . To ha ge the a e a s e e ode, li k the s e e ode i o at the otto of the s ee . . Sele t a s e e ode. Whe ou lose the a e a, the s e e ode is sa ed. Change the size of pictures that you take The la ge the pi tu e is, the o e sto age spa e the pi tu e e ui es. . O the Ho e s ee , li k the Ca e a i o . . P ess the ke > Optio s. . Cha ge the I age Size field. . P ess the ke > Sa e. Geotag pictures that you take The geotag optio i the a e a e o ds the geog aphi al i fo . O the Ho e s ee , li k the Ca e a i o . . Cli k the geotag i o at the otto of the s ee . The geotag i fo atio atio of the lo atio i e ie ed i the p ope ties of the pi tu e file. hi h ou take a pi tu e. RIM St i tl Co fide tial Change the autofocus setting . O the Ho e s ee , li k the Ca e a i o . ke > Autofo us. . P ess the • Fo o i g su je ts, li k Co ti uous. • Fo still su je ts, li k Si gle Shot. • To tu off autofo us, li k Off. Turn off digital zoom for the camera O the Ho e s ee , li k the Ca e a i o . P ess the ke > Optio s. Clea the Digital )oo he k o . ke > Sa e. P ess the Reduce blurriness in the pictures that you take The i age sta ilizatio optio helps edu e lu i ess that is aused pi tu e. . O the Ho e s ee , li k the Ca e a i o . . P ess the ke > Optio s. . Sele t the I age Sta ilizatio he k o . . P ess the ke > Sa e. slight o e e ts of the a e a he ou a e taki g a Change the review duration of the pictures that you take You a set ho lo g a pi tu e e ai s o the s ee afte ou take it, o tu off that optio so that ou a take a othe pi tu e ight a a . . O the Ho e s ee , li k the Ca e a i o . . P ess the ke > Optio s. • To ha ge the e ie du atio , ha ge the Pi tu e Re ie field to a ti e. • To keep the pi tu e o the s ee afte ou take it u til ou p ess the ke , ha ge the Pi tu e Re ie field to Hold. • To p e e t the pi tu e f o sta i g o the s ee afte ou take it, ha ge the Pi tu e Re ie field to Off. . P ess the ke > Sa e. Change when the camera warns you about the number of pictures remaining A a i g appea s otif i g ou he the a ou t of sto age fo pi tu es d ops elo a e tai u e of e ai i g pi tu es i the Sto age se tio of the Optio s s ee . . O the Ho e s ee , li k the Ca e a i o . . P ess the ke > Optio s. . Cha ge the Wa he pi tu es e ai i g d ops to field. e . You a see the RIM St i tl Co fide tial . P ess the ke > Sa e. Change the location for storing pictures that you take O the Ho e s P ess the Cha ge the Sto P ess the ee , li k the Ca e a i o . ke > Optio s. e Pi tu es field. ke > Sa e. Turn off media card support Whe ou tu off edia a d suppo t, ou Bla kBe ® s a tpho e a 't a ess the files that a e o ou edia a d. This ight e useful if ou a t to ake su e that ou files a e sa ed to ou s a tpho e's uilt-i edia sto age athe tha ou edia a d. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Sto age. . Clea the Media Ca d Suppo t he k o . . P ess the ke > Sa e. About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To . la k e . o /desktop a d sele t the do load the Bla kBe Desktop Soft a e, f o ou o pute , isit app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o ou s a tpho e, sele t the edia t a sfe optio . RIM St i tl Co fide tial . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou o pute a d fi d the file. Desktop Soft a e, Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. . Cli k the edia t a sfe optio that est suits hat ou a t to do. Fo o e i fo atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, Send a media file You a se d ou pi tu es a d ideos to appli atio s that ou ha e i stalled su h as Fa e ook® fo Bla kBe ® s a tpho es, a d YouTu e® fo Bla kBe s a tpho es. You a sele t a d se d ultiple pi tu e files at o e ti e. You a o l se d edia files that ou ha e added. . O the Ho e s ee , li k the Media i o . . Cli k a edia t pe. . If e essa , li k a atego . . Highlight a edia file. ke . . P ess the • To se d pi tu es o a ideo, li k Se d. Cli k a essage t pe o a appli atio . • To se d a audio file, li k the se d optio fo a essage t pe. . If e essa , tu o Bluetooth® te h olog a d hoose a de i e o pai ith a de i e. Receive a media file using Bluetooth technology To pe fo this task, ou ust tu o Bluetooth® te h olog . Whe a edia file is se t to ou Bla kBe ® s a tpho e usi g Bluetooth te h olog , a dialog o appea s o the s ee . . I the A ept o e tio e uest dialog o , li k Yes. . I the Do ou a t to e ei e the i o i g data dialog o , li k Yes. You s a tpho e sto es ea h e ei ed file i the folde that at hes ea h file's t pe. RIM St i tl Co fide tial Related i fo atio Tu o o tu off Bluetooth te h olog , Supported audio and video file formats Depe di g o suppo ted. ou Bla kBe ® s a tpho e odel a d i eless se i e p o ide , so e T pe File fo Audio • • • • • • • • AAC AMR FLAC MP M A OGG WMA WAV Video • • • • • • • GP GP AVI ASF MP MOV WMV edia file fo ats ight ot e at Tips: Camera Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file P ess the Mute ke agai . ® RIM St i tl Co fide tial Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset ke o the ight side of ou Pi tu es )oo P ess I )oo out P ess O Pa up P ess Pa do P ess Pa P ess ight Pa left P ess Rotate P ess L Ca e a a d ideo a e a )oo efo e ou take a pi tu e o e o d a ideo )oo out efo e ou take a pi tu e o e o d a ideo Take a pi tu e P ess the Volu e Up ke . P ess the Volu e Do ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. ke o the ight side of ou RIM St i tl Co fide tial Tu o the audio oost featu e if ou' e usi g a headset P ess the Volu e Up ke u til the audio oost featu e tu s o . Ca e a )oo i to a su je t efo e taki g a pi tu e P ess the Volu e Up ke . )oo out f o P ess the Volu e Do a su je t efo e taki g a pi tu e Take a pi tu e ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Troubleshooting: Camera Some features aren't available on my smartphone The a aila ilit of e tai featu es o a d i eless se i e pla . ou Bla kBe ® s a tpho e Depe di g o ou essagi g se i e pla , so e featu es o optio s E ail P efe e es s ee . ight e affe ted ite s su h as ou s a tpho e ight ot e a aila le i the odel essage optio s o the If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio ight ot ha e set up so e featu es o ight p e e t ou f o usi g so e featu es o optio s. If ou ad i ist ato has set a optio fo ou, a lo k i di ato appea s eside the optio field. Fo o e i fo atio a out the featu es that a e a aila le o ad i ist ato , o isit . la k e . o /go/de i es. ou s a tpho e, o ta t ou i eless se i e p o ide o The flash dims or turns off If the a e a has a flash, a d the atte po e le el d ops elo pe e t, the flash di s to o se e atte old te pe atu es, he the atte po e le el d ops elo pe e t, the flash ight tu off. po e . I Some pictures that I take are blurry I lo lighti g o ditio s, the a e a ight o pe sate fo the la k of e posu e usi g a slo e shutte speed. If ou o e the a e a efo e the shutte li ks, the pi tu e ight e lu . If the a e a is usi g a slo e shutte speed, a e la atio poi t i di ato appea s at the otto of the s ee . Depe di g o ou Bla kBe ® s a tpho e odel, ou ight e a le to de ease the lu i ess i pi tu es that is aused slight o e e ts of the a e a tu i g o i age sta ilizatio i the a e a optio s. I can't save media files You Bla kBe ® s a tpho e o edia a d ight ot ha e e ough a aila le sto age spa e to sto e edia files. RIM St i tl Co fide tial • • • • the follo i g a tio s: If ou' e t i g to sa e a edia file to ou s a tpho e, delete old data o essages f o ou s a tpho e. If ou' e t i g to sa e a edia file o ou edia a d, delete old edia files. I the a e a optio s, e if that the I age Size field is 't set to La ge. La ge pi tu es use o e sto age spa e tha s alle pi tu es. I the ideo a e a optio s, e if that the Video Fo at field is set to a s alle fo at. La ge ideos use o e sto age spa e tha s alle ideos. Related i fo atio Delete a essage, Cop , o e, e a e, o delete a file, Cha ge the size of pi tu es that ou take, Cha ge the ideo size a d fo at, I can't open media files the follo i g a tio s: • If ou' e t i g to ope a edia file o ou Bla kBe ® s a tpho e a d ou s a tpho e is o e ted to ou o pute , dis o e t ou s a tpho e f o ou o pute . If ou' e t i g to ope a edia file o ou o pute usi g ou s a tpho e as a USB d i e, e if that ou ha e losed the edia t a sfe optio s i the Bla kBe ® Desktop Soft a e. If ou e pted the edia files o ou edia a d usi g a e ptio ke that ou Bla kBe s a tpho e ge e ated a d ou' e t i g to ope a e pted edia file o ou o pute o a de i e othe tha the Bla kBe s a tpho e that ou used to e pt the file, i se t the edia a d i to the Bla kBe s a tpho e that ou used to e pt the file. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > E ptio . I the Media Ca d se tio , ha ge the Mode field to De i e Pass o d. • • Related i fo A out file e atio ptio , Pictures Getting started: Pictures Take a picture . O the Ho e s ee , li k the Ca e a i o . . If ou ha e tu ed o digital zoo , o the t a kpad, slide ou fi ge up o do . P ess the Right Co e ie e ke . to zoo i o out. The pi tu e is sa ed to the Ca e a Pi tu es folde i the Pi tu es appli atio . To ope the pi tu e, li k the pi tu e p e ie at the otto of the s ee . RIM St i tl Co fide tial Related i fo atio Re o d a ideo, Save a picture from a text message or a webpage You a sa e pi tu e files, su h as .jpg, .p g, .gif, o . p files, to the Bla kBe ® s a tpho e sto age spa e o a . Ope a pi tu e atta h e t i a te t essage o highlight a pi tu e o a e page. ke > Sa e I age > Sa e. . P ess the edia a d. About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o ou s a tpho e, sele t the edia t a sfe optio . . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou o pute a d fi d the file. Desktop Soft a e, RIM St i tl Co fide tial Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. . Cli k the edia t a sfe optio that est suits hat ou a t to do. Fo o e i fo atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, How to: Pictures Zoom, pan, or rotate a picture I a pi • • • • tu e, do o e of the follo i g: To zoo i to the pi tu e, li k the t a kpad. ke . To zoo out f o the pi tu e, p ess the To pa the pi tu e, he ou a e zoo ed i to it, slide ou fi ge o the t a kpad i a To otate the pi tu e, p ess the ke > Rotate. di e tio . Related i fo atio I e ei e a e o essage afte I otate a pi tu e, Save a picture from a text message or a webpage You a sa e pi tu e files, su h as .jpg, .p g, .gif, o . p files, to the Bla kBe ® s a tpho e sto age spa e o a . Ope a pi tu e atta h e t i a te t essage o highlight a pi tu e o a e page. ke > Sa e I age > Sa e. . P ess the Use a picture as your smartphone wallpaper . O the Ho e s ee , li k the Media i o > Pi tu es i o . . B o se to a pi tu e. ke > Set As Wallpape . . P ess the this o ! Related i fo atio M displa ha ged, edia a d. RIM St i tl Co fide tial View pictures as a slide show A slide sho displa s all the pi tu es i a atego o folde i se ue e. . O the Ho e s ee , li k the Media i o > Pi tu es i o . . Cli k a atego . ke > Vie Slide Sho . . P ess the To lose the slide sho , p ess the ke . Change your slide show options . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. • To ha ge the u e of se o ds et ee slides i a slide sho , ha ge the Slide Sho I te al field. • To ha ge the t pe of slide t a sitio used, ha ge the Slide Sho T a sitio field. . P ess the ke > Sa e. View pictures in list view or thumbnail view . O the Ho e s ee , li k the Media i o > Pi tu es i o . . Cli k a atego . ke > Vie List o Vie Thu ail. . P ess the Organize pictures by date or folder . O the Ho e s ee , li k the Media i o > Pi tu es i o . ke > Vie Date o Vie Folde . . P ess the Sort media files . Do o e of the follo i g: • To so t ideos, o the Ho e s ee , li k the Media i o > Videos i o . • To so t pi tu es, o the Ho e s ee , li k the Media i o > Pi tu es i o > Pi tu e Li a folde . • To so t oi e otes, o the Ho e s ee o i the Appli atio s folde , li k the Voi e Notes i o . ke > So t . . P ess the . Cli k a so ti g optio . Create a picture folder O the Ho e s ee , li k the Media i o > Pi tu es i o . P ess the ke > Ne Folde . If e essa , ha ge the lo atio that the folde is eated i . T pe a a e fo the folde . Cli k OK. RIM St i tl Co fide tial Copy, move, rename, or delete a file . Do o e of the follo i g: • O the Ho e s ee o i a folde , li k the Files i o . • O the Ho e s ee , li k the Media i o . P ess the ke > E plo e. . Fi d a d highlight a file. . P ess the ke . • To op a file, li k Cop . Na igate to a lo atio . Cli k Paste. • To o e a file, li k Cut. Na igate to a lo atio . Cli k Paste. • To e a e a file, li k Re a e. T pe a a e fo the file. Cli k Sa e. • To delete a file, li k Delete. View properties for a file You a ie the size, autho , pu li atio date, a d othe p ope ties of a file. . O the Ho e s ee o i a folde , li k the Media i o o Files i o . . Fi d a d highlight a file. ke > P ope ties. . P ess the Related i fo atio Hide a file o folde , Vie a hidde file o folde , Import pictures to the Pictures application I po ti g pi tu es f o othe folde s o ou Bla kBe ® s a tpho e o edia a d i to the Pi tu es appli atio allo s ou to ha e a ess to ou pi tu es, hile ai tai i g ou e isti g folde st u tu es a d file lo atio s. . O the Ho . P ess the Ca e a Pi . Sele t the . Cli k I po e s ee , li k the Media i o > Pi tu es i o . ke > I po t Pi tu es. Folde s that o tai pi tu es that a e 't sa ed i the Pi tu e Li a tu es folde appea . he k o es eside the folde s that ou a t to i po t. t Pi tu es. ke > Re o e F o To delete the folde s f o the Pi tu es appli atio , highlight the folde . P ess the folde s that ou i po ted e ai i thei o igi al lo atio , ut a e deleted f o the Pi tu es appli atio . folde o Li a . The To pe a e tl delete the folde s f o oth the Pi tu es appli atio a d f o the s a tpho e sto age spa e o edia a d, i ludi g a files that a e 't pi tu es a d that a e 't isi le i the folde s i the Pi tu es appli atio , highlight the folde . P ess the ke > Delete. The folde s that ou i po ted a e deleted f o thei lo atio s o ou s a tpho e sto age spa e o edia a d. RIM St i tl Co fide tial Find a picture that you took with the camera Pi tu es that ou take ith the a e a a e sa ed to the Ca e a Pi tu es folde i the Pi tu es appli atio . If ou ha e filed ou pi tu es i othe folde s, the 'll o lo ge appea i the Ca e a Pi tu es folde . . O the Ho e s ee , li k the Media i o > Pi tu es i o . . Cli k the Ca e a Pi tu es folde . Turn off media card support Whe ou tu off edia a d suppo t, ou Bla kBe ® s a tpho e a 't a ess the files that a e o ou edia a d. This ight e useful if ou a t to ake su e that ou files a e sa ed to ou s a tpho e's uilt-i edia sto age athe tha ou edia a d. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Sto age. . Clea the Media Ca d Suppo t he k o . . P ess the ke > Sa e. About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To . la k e . o /desktop a d sele t the do load the Bla kBe Desktop Soft a e, f o ou o pute , isit app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o ou s a tpho e, sele t the edia t a sfe optio . RIM St i tl Co fide tial . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou o pute a d fi d the file. Desktop Soft a e, Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. . Cli k the edia t a sfe optio that est suits hat ou a t to do. Fo o e i fo atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, Send a media file You a se d ou pi tu es a d ideos to appli atio s that ou ha e i stalled su h as Fa e ook® fo Bla kBe ® s a tpho es, a d YouTu e® fo Bla kBe s a tpho es. You a sele t a d se d ultiple pi tu e files at o e ti e. You a o l se d edia files that ou ha e added. . O the Ho e s ee , li k the Media i o . . Cli k a edia t pe. . If e essa , li k a atego . . Highlight a edia file. ke . . P ess the • To se d pi tu es o a ideo, li k Se d. Cli k a essage t pe o a appli atio . • To se d a audio file, li k the se d optio fo a essage t pe. . If e essa , tu o Bluetooth® te h olog a d hoose a de i e o pai ith a de i e. Receive a media file using Bluetooth technology To pe fo this task, ou ust tu o Bluetooth® te h olog . Whe a edia file is se t to ou Bla kBe ® s a tpho e usi g Bluetooth te h olog , a dialog o appea s o the s ee . . I the A ept o e tio e uest dialog o , li k Yes. . I the Do ou a t to e ei e the i o i g data dialog o , li k Yes. You s a tpho e sto es ea h e ei ed file i the folde that at hes ea h file's t pe. RIM St i tl Co fide tial Related i fo atio Tu o o tu off Bluetooth te h olog , Supported audio and video file formats Depe di g o suppo ted. ou Bla kBe ® s a tpho e odel a d i eless se i e p o ide , so e T pe File fo Audio • • • • • • • • AAC AMR FLAC MP M A OGG WMA WAV Video • • • • • • • GP GP AVI ASF MP MOV WMV edia file fo ats ight ot e at Tips: Pictures Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file P ess the Mute ke agai . ® RIM St i tl Co fide tial Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset ke o the ight side of ou Pi tu es )oo P ess I )oo out P ess O Pa up P ess Pa do P ess Pa P ess ight Pa left P ess Rotate P ess L Ca e a a d ideo a e a )oo efo e ou take a pi tu e o e o d a ideo )oo out efo e ou take a pi tu e o e o d a ideo Take a pi tu e P ess the Volu e Up ke . P ess the Volu e Do ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. ke o the ight side of ou RIM St i tl Co fide tial Tu o the audio oost featu e if ou' e usi g a headset P ess the Volu e Up ke u til the audio oost featu e tu s o . Ca e a )oo i to a su je t efo e taki g a pi tu e P ess the Volu e Up ke . )oo out f o P ess the Volu e Do a su je t efo e taki g a pi tu e Take a pi tu e ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Troubleshooting: Pictures Some features aren't available on my smartphone The a aila ilit of e tai featu es o a d i eless se i e pla . ou Bla kBe ® s a tpho e Depe di g o ou essagi g se i e pla , so e featu es o optio s E ail P efe e es s ee . ight e affe ted ite s su h as ou s a tpho e ight ot e a aila le i the odel essage optio s o the If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio ight ot ha e set up so e featu es o ight p e e t ou f o usi g so e featu es o optio s. If ou ad i ist ato has set a optio fo ou, a lo k i di ato appea s eside the optio field. Fo o e i fo atio a out the featu es that a e a aila le o ad i ist ato , o isit . la k e . o /go/de i es. ou s a tpho e, o ta t ou i eless se i e p o ide o I receive an error message after I rotate a picture E e ti e ou otate a pi tu e, ou Bla kBe ® s a tpho e auto ati all t ies to sa e the pi tu e's e di e tio . You ight e ei e a e o essage if the pi tu e is op ight p ote ted, o e a e tai file size, o is 't i a JPG o PNG fo at. If the pi tu e is 't op ight p ote ted a d if ou ha e a thi d-pa t i age editi g appli atio , ou ight e a le to edu e the size of ou pi tu e o ha ge the fo at of ou pi tu e to JPG o PNG a d the t to otate the pi tu e agai . I can't save media files You Bla kBe • • • ® s a tpho e o edia a d ight ot ha e e ough a aila le sto age spa e to sto e edia files. the follo i g a tio s: If ou' e t i g to sa e a edia file to ou s a tpho e, delete old data o essages f o ou s a tpho e. If ou' e t i g to sa e a edia file o ou edia a d, delete old edia files. I the a e a optio s, e if that the I age Size field is 't set to La ge. La ge pi tu es use o e sto age spa e tha s alle pi tu es. RIM St i tl Co fide tial • I the ideo a e a optio s, e if that the Video Fo spa e tha s alle ideos. at field is set to a s alle fo at. La ge ideos use o e sto age Related i fo atio Delete a essage, Cop , o e, e a e, o delete a file, Cha ge the size of pi tu es that ou take, Cha ge the ideo size a d fo at, I can't open media files the follo i g a tio s: • If ou' e t i g to ope a edia file o ou Bla kBe ® s a tpho e a d ou s a tpho e is o e ted to ou o pute , dis o e t ou s a tpho e f o ou o pute . If ou' e t i g to ope a edia file o ou o pute usi g ou s a tpho e as a USB d i e, e if that ou ha e losed the edia t a sfe optio s i the Bla kBe ® Desktop Soft a e. If ou e pted the edia files o ou edia a d usi g a e ptio ke that ou Bla kBe s a tpho e ge e ated a d ou' e t i g to ope a e pted edia file o ou o pute o a de i e othe tha the Bla kBe s a tpho e that ou used to e pt the file, i se t the edia a d i to the Bla kBe s a tpho e that ou used to e pt the file. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > E ptio . I the Media Ca d se tio , ha ge the Mode field to De i e Pass o d. • • Related i fo A out file e atio ptio , My smartphone isn't using the correct ring tone or wallpaper If ou' e usi g a i g to e o allpape pi tu e that ou e pted o ou Bla kBe ® s a tpho e o o the ou s a tpho e pass o d a d ou eset ou s a tpho e, u lo k ou s a tpho e. Related i fo atio Lo k o u lo k ou s a tpho e, Voice notes How to: Voice notes Record a voice note . O the Ho e s ee o i the Appli atio s folde , li k the Voi e Notes Re o de i o . . Cli k the e o d i o . . Do a of the follo i g: • To pause e o di g, li k the pause i o . To esu e e o di g, li k the e o d i o . edia a d usi g RIM St i tl Co fide tial • To stop e o di g, li k the pause i o . Cli k the stop i o . Note: Whe ou stop e o di g a oi e ote, the oi e ote is auto ati all sa ed. Play a media file O the Ho e s ee , li k the Media i o . Cli k a edia t pe. If e essa , li k a atego . Cli k a edia file. If the edia o t ols do ot appea at the otto of the s ee , li k the t a kpad. • To pla a edia file, li k the i o . • To pause a edia file, li k the i o . • To stop a edia file, li k the i o . • To o e to the e t edia file, li k the i o . i o . • To o e to the p e ious edia file o the egi i g of the edia file that is u e tl pla i g, li k the • To fast-fo a d o e i d a edia file, li k the p og ess a . O the t a kpad, slide ou fi ge to the ight o left. Cli k the p og ess a agai . Adjust the volume • • • To i ease the olu e, p ess the Volu To de ease the olu e, p ess the Volu To ute the olu e, p ess the Mute ke If ou p ess the Mute ke du i g a all, a 't hea ou. e Up ke o the ight side of ou Bla kBe ® s a tpho e. e Do ke o the ight side of ou s a tpho e. o the ight side of ou s a tpho e. To tu off ute, p ess the Mute ke agai . ou s a tpho e utes the all so that ou a hea othe s o the all, ut the Related i fo atio Mute a all, A plif the olu e usi g the audio oost featu e, I p o e sou d ualit fo edia files, Amplify the volume using the audio boost feature The audio oost featu e allo s ou to a plif the olu e o e tha the o a d ideos. . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Sele t the Audio Boost he k o . . Read the a i g o the s ee a d if ou a t to p o eed, li k Yes. . P ess the ke > Sa e. al olu e setti gs allo fo so gs, i g to es, RIM St i tl Co fide tial Improve sound quality for media files Depe di g o ou Bla kBe ® s a tpho e odel, this featu e ight ot e suppo ted. To i p o e sou d ualit fo files, ou ust e usi g ste eo headpho es ith ou s a tpho e. . O the Ho e s ee , li k the Media i o . ke > Media Optio s. . P ess the . Cha ge the Headset Musi EQ field. . P ess the ke > Sa e. Sort media files . Do o e of the follo i g: • To so t ideos, o the Ho e s ee , li k the Media i o > Videos i o . • To so t pi tu es, o the Ho e s ee , li k the Media i o > Pi tu es i o > Pi tu e Li a folde . • To so t oi e otes, o the Ho e s ee o i the Appli atio s folde , li k the Voi e Notes i o . ke > So t . . P ess the . Cli k a so ti g optio . Copy, move, rename, or delete a file . Do o e of the follo i g: • O the Ho e s ee o i a folde , li k the Files i o . • O the Ho e s ee , li k the Media i o . P ess the ke > E plo e. . Fi d a d highlight a file. . P ess the ke . • To op a file, li k Cop . Na igate to a lo atio . Cli k Paste. • To o e a file, li k Cut. Na igate to a lo atio . Cli k Paste. • To e a e a file, li k Re a e. T pe a a e fo the file. Cli k Sa e. • To delete a file, li k Delete. View properties for a file You a ie the size, autho , pu li atio date, a d othe p ope ties of a file. . O the Ho e s ee o i a folde , li k the Media i o o Files i o . . Fi d a d highlight a file. ke > P ope ties. . P ess the Related i fo atio Hide a file o folde , Vie a hidde file o folde , edia RIM St i tl Co fide tial Change the amount of time before the media player screen closes If ou pause o stop a edia file fo a e tai pe iod of ti e, the ou Bla kBe ® s a tpho e. edia pla e s ee loses to opti ize the pe fo a e of . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Cha ge the Close Media Pla e Whe I a ti e field. Turn off media card support Whe ou tu off edia a d suppo t, ou Bla kBe ® s a tpho e a 't a ess the files that a e o ou edia a d. This ight e useful if ou a t to ake su e that ou files a e sa ed to ou s a tpho e's uilt-i edia sto age athe tha ou edia a d. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Sto age. . Clea the Media Ca d Suppo t he k o . . P ess the ke > Sa e. About transferring and synchronizing media files You a o e t ou Bla kBe ® s a tpho e to ou o pute to t a sfe a d s h o ize files et ee ou s a tpho e a d ou o pute usi g a USB a le, o ou a use Bluetooth® te h olog to se d edia files to o e ei e edia files f o a Bluetooth-e a led de i e. Whe s ee optio optio ou o e t ou s a tpho e to ou o pute usi g a USB a le, the USB optio that appea s i the dialog o o the allo s ou to d ag ost files f o a folde o ou o pute to a folde o ou s a tpho e o edia a d. The edia i the dialog o allo s ou to t a sfe edia files that a e p ote ted ith DRM to a d f o ou s a tpho e. Both s allo ou to use the Bla kBe ® Desktop Soft a e to t a sfe files to a d f o ou s a tpho e. If ou a t to a age a d p ese e the i fo atio o the e ptio that is asso iated ith ou edia files he ou t a sfe files et ee ou s a tpho e a d ou o pute , use the edia optio i the Bla kBe Desktop Soft a e. To . la k e . o /desktop a d sele t the do load the Bla kBe Desktop Soft a e, f o ou o pute , isit app op iate optio fo ou o pute . Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You ust use the Bla kBe ith ou edia files he ® Desktop Soft a e to a age a d p ese e the i fo atio o the e ptio that is asso iated ou t a sfe files et ee ou Bla kBe s a tpho e a d ou o pute . . Co e t ou s a tpho e to ou o pute usi g a USB a le. . Do o e of the follo i g: • If ou a t to t a sfe ost t pes of files, i the dialog o that appea s o ou s a tpho e, sele t the USB optio . RIM St i tl Co fide tial • If ou a t to t a sfe edia files that a e p ote ted ith DRM, i the dialog o that appea s o sele t the edia t a sfe optio . . If e essa , t pe a pass o d. You s a tpho e appea s as a d i e o ou o pute . . D ag a file f o a lo atio o ou o pute to a folde o ou s a tpho e. To ie the t a sfe ed file o ou s a tpho e, dis o Related i fo T a sfe ou ou o pute to ou s a tpho e usi g the Bla kBe atio edia files f o e t ou s a tpho e f o ou s a tpho e, ou o pute a d fi d the file. Desktop Soft a e, Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the Bla kBe ® Desktop Soft a e, ou a s h o ize edia files, i ludi g iTu es pla lists a d Wi do s Media® Pla e pla lists, to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . . Co e t ou s a tpho e to ou o pute . . O ou s a tpho e, i the dialog o that appea s, sele t a of the file t a sfe optio s. . O ou o pute , ope the Bla kBe Desktop Soft a e. . Cli k the edia t a sfe optio that est suits hat ou a t to do. Fo o e i fo atio a out s h o izi g edia files, see the Help i the Bla kBe Desktop Soft a e. Related i fo atio T a sfe a file f o ou o pute to ou s a tpho e usi g ou s a tpho e as a USB e o d i e, Send a media file You a se d ou pi tu es a d ideos to appli atio s that ou ha e i stalled su h as Fa e ook® fo Bla kBe ® s a tpho es, a d YouTu e® fo Bla kBe s a tpho es. You a sele t a d se d ultiple pi tu e files at o e ti e. You a o l se d edia files that ou ha e added. . O the Ho e s ee , li k the Media i o . . Cli k a edia t pe. . If e essa , li k a atego . . Highlight a edia file. ke . . P ess the • To se d pi tu es o a ideo, li k Se d. Cli k a essage t pe o a appli atio . • To se d a audio file, li k the se d optio fo a essage t pe. . If e essa , tu o Bluetooth® te h olog a d hoose a de i e o pai ith a de i e. Receive a media file using Bluetooth technology To pe fo this task, ou ust tu o Bluetooth® te h olog . Whe a edia file is se t to ou Bla kBe ® s a tpho e usi g Bluetooth te h olog , a dialog o appea s o the s ee . . I the A ept o e tio e uest dialog o , li k Yes. RIM St i tl Co fide tial . I the Do ou a t to e ei e the i o i g data dialog o , li k Yes. You s a tpho e sto es ea h e ei ed file i the folde that at hes ea h file's t pe. Related i fo atio Tu o o tu off Bluetooth te h olog , Supported audio and video file formats Depe di g o suppo ted. ou Bla kBe ® s a tpho e odel a d i eless se i e p o ide , so e T pe File fo Audio • • • • • • • • AAC AMR FLAC MP M A OGG WMA WAV Video • • • • • • • GP GP AVI ASF MP MOV WMV edia file fo ats ight ot e at Tips: Voice notes Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ® RIM St i tl Co fide tial Resu e pla i g a audio o ideo file P ess the Mute ke agai . Pla the e t audio file P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset ke o the ight side of ou Pi tu es )oo P ess I )oo out P ess O Pa up P ess Pa do P ess Pa P ess ight Pa left P ess Rotate P ess L Ca e a a d ideo a e a )oo efo e ou take a pi tu e o e o d a ideo )oo out efo e ou take a pi tu e o e o d a ideo Take a pi tu e P ess the Volu e Up ke . P ess the Volu e Do ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Media shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts ight ot e a aila le. Audio a d ideo files Pause a audio o ideo file Resu e pla i g a audio o Pla the e t audio file P ess the Mute ke o the ight side of ou Bla kBe s a tpho e. ideo file ® P ess the Mute ke agai . P ess a d hold the Volu e Up ke o the ight side of ou s a tpho e. RIM St i tl Co fide tial Pla the p e ious audio file P ess a d hold the Volu e Do s a tpho e. Tu P ess the Volu e Up ke u til the audio oost featu e tu s o . o the audio oost featu e if ou' e usi g a headset ke o the ight side of ou Ca e a )oo i to a su je t efo e taki g a pi tu e )oo out f o P ess the Volu e Up ke . a su je t efo e taki g a pi tu e P ess the Volu e Do Take a pi tu e ke . P ess the Co e ie e ke o the ight side of ou s a tpho e. Troubleshooting: Voice notes Some features aren't available on my smartphone The a aila ilit of e tai featu es o a d i eless se i e pla . ou Bla kBe ® s a tpho e Depe di g o ou essagi g se i e pla , so e featu es o optio s E ail P efe e es s ee . ight e affe ted ite s su h as ou s a tpho e ight ot e a aila le i the odel essage optio s o the If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio ight ot ha e set up so e featu es o ight p e e t ou f o usi g so e featu es o optio s. If ou ad i ist ato has set a optio fo ou, a lo k i di ato appea s eside the optio field. Fo o e i fo atio a out the featu es that a e a aila le o ad i ist ato , o isit . la k e . o /go/de i es. ou s a tpho e, o ta t ou i eless se i e p o ide o I can't save media files You Bla kBe • • • • ® s a tpho e o edia a d ight ot ha e e ough a aila le sto age spa e to sto e edia files. the follo i g a tio s: If ou' e t i g to sa e a edia file to ou s a tpho e, delete old data o essages f o ou s a tpho e. If ou' e t i g to sa e a edia file o ou edia a d, delete old edia files. I the a e a optio s, e if that the I age Size field is 't set to La ge. La ge pi tu es use o e sto age spa e tha s alle pi tu es. I the ideo a e a optio s, e if that the Video Fo at field is set to a s alle fo at. La ge ideos use o e sto age spa e tha s alle ideos. Related i fo atio Delete a essage, RIM St i tl Co fide tial Cop , o e, e a e, o delete a file, Cha ge the size of pi tu es that ou take, Cha ge the ideo size a d fo at, I can't open media files the follo i g a tio s: • If ou' e t i g to ope a edia file o ou Bla kBe ® s a tpho e a d ou s a tpho e is o e ted to ou o pute , dis o e t ou s a tpho e f o ou o pute . If ou' e t i g to ope a edia file o ou o pute usi g ou s a tpho e as a USB d i e, e if that ou ha e losed the edia t a sfe optio s i the Bla kBe ® Desktop Soft a e. If ou e pted the edia files o ou edia a d usi g a e ptio ke that ou Bla kBe s a tpho e ge e ated a d ou' e t i g to ope a e pted edia file o ou o pute o a de i e othe tha the Bla kBe s a tpho e that ou used to e pt the file, i se t the edia a d i to the Bla kBe s a tpho e that ou used to e pt the file. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > E ptio . I the Media Ca d se tio , ha ge the Mode field to De i e Pass o d. • • Related i fo A out file e atio ptio , The media player screen closes If ou pause o stop a edia file fo a e tai pe iod of ti e, the edia pla e s ee loses to opti ize the pe fo a e of ou Bla kBe ® s a tpho e. I the edia optio s, ou a stop the edia pla e s ee f o losi g o ha ge the a ou t of ti e efo e the edia pla e s ee loses. Related i fo atio Cha ge the a ou t of ti e efo e the edia pla e s ee loses, RIM St i tl Co fide tial Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The p ofile that ou sele t i the Sou d a d Ale t P ofiles appli atio defi es ho pho e alls, essages, e i de s, a d o se o te t. ou Bla kBe ® s a tpho e ale ts ou of You s a tpho e has a No al p ofile a d fi e othe p eloaded p ofiles: Loud, Mediu , Vi ate O l , Sile t, a d Pho e Calls O l . You a ha ge the to es i a p eloaded p ofile to a audio file that is sto ed i ou s a tpho e sto age spa e o o a edia a d, o ou a eate additio al p ofiles. The All Ale ts Off p ofile a 't e ha ged. B default, so e of the setti gs i the p eloaded p ofiles a e ased o the setti gs i the No al p ofile. Fo e a ple, he ou ha ge the i g to e i the No al p ofile, the i g to e i the Loud p ofile, Mediu p ofile, a d Pho e Calls O l p ofile is auto ati all updated. If ou do 't a t spe ifi setti gs fo a p eloaded p ofile to update auto ati all he ou ha ge the o espo di g setti g i the No al p ofile, ou a a uall ha ge the setti gs i that p eloaded p ofile. You a eate o ta t ale ts, hi h ale t ou he pa ti ula o ta ts all ou o se d ou a essage. Co ta t ale ts a e al a s tu ed o , a d do 't tu off u less ou sele t the All Ale ts Off p ofile. Fo e a ple, e e if ou sele t the Sile t p ofile o Vi ate O l p ofile, audi le o ta t ale ts e ai audi le u til ou sele t the All Ale ts Off p ofile. Change your ring tone, notifiers, or reminders I additio to ha gi g the to e, ou a also ha ge optio s fo otif atio du i g alls, olu e, LED, a d i atio . . O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . . Cli k Cha ge Sou ds a d Ale ts > Sou ds fo Sele ted P ofile. • To ha ge ou i g to e, li k Pho e. • To ha ge otifie s o e i de s, li k to e pa d a se tio . Cli k a optio . . I the Ri g To e, Notifie To e, o Re i de To e field, do o e of the follo i g: • Cli k a to e. • To use a so g that is o ou Bla kBe ® s a tpho e o o a edia a d, li k All Musi . Fi d a d li k a so g. • To use a oi e ote that ou e o ded, li k All Voi e Notes. Fi d a d li k a oi e ote. • To use a p eloaded ale t, li k All Ale ts. Fi d a d li k a ale t. . P ess the ke > Sa e. this o ! Related i fo atio I a 't ha ge the u e of ti es that s a tpho e i gs, RIM St i tl Co fide tial Add or delete a custom profile I additio to the p eloaded p ofiles, ou a eate ou o usto p ofiles. . O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . . Cli k Cha ge Sou ds a d Ale ts > P ofile Ma age e t > Add Custo P ofile. . I the Na e field, t pe a a e fo the p ofile. . Cli k the ite that ou a t to ha ge. . Cha ge the i g to e, otifie , o e i de i fo atio . . P ess the ke > Sa e. To delete a usto p ofile, highlight the p ofile. P ess the ke > Delete. Add or delete a contact alert You a eate o ta t ale ts that allo ou to usto ize i g to es a d ale ts fo alls a d essages f o spe ifi o ta ts o g oups of o ta ts. Whe ou e ei e a all o essage f o the o ta t, ou Bla kBe ® s a tpho e uses the assig ed i g to e o ale t, e e if ou sele t the Sile t p ofile o Vi ate O l p ofile. If ou do ot a t to e otified ith the assig ed i g to e o ale t, ou a sele t the All Ale ts Off p ofile. . O the ho e s ee , li k the Sou d a d Ale t P ofiles i o . . Cli k Cha ge Sou ds a d Ale ts > Sou ds fo Co ta ts > Add Co ta t Ale t. . I the Na e field, t pe the a e of the o ta t ale t. . I the Co ta ts field, t pe the a e of the o ta t. . Cli k a o ta t. . Cha ge the i g to e a d ale t i fo atio fo alls a d essages. . P ess the ke > Sa e. To delete a o ta t ale t, highlight the o ta t ale t that ou a t to delete. P ess the ke > Delete. Silence your smartphone . O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . . Do o e of the follo i g: • To e ei e flashi g LED ale ts o l , li k Sile t. • To e ei e i ate ale ts o l , li k Vi ate O l . • To tu off all ale ts, i ludi g o ta t ale ts, li k All Ale ts Off. Whe a i g to e, e i de , o ale t sou ds, if a aila le, p ess the Related i fo atio Sile e the ala , ke o the top of ou Bla kBe ® s a tpho e. RIM St i tl Co fide tial Flashing LED The LED o the top of ou Bla kBe ® s a tpho e flashes diffe e t olo s to i di ate diffe e t statuses. Flashi g LED olo Des iptio G ee You' e i a i eless o e age a ea. You a tu this otifi atio . Blue You s a tpho e is o e ted to a Bluetooth® e a led de i e. You a tu o o tu off this otifi atio . Red A e essage has a i ed a d ou sele ted p ofile is set to otif ou usi g the flashi g LED. If ou' e usi g ou s a tpho e ith a s a t a d, ou s a tpho e is a essi g data o the s a t a d. The atte po e le el fo s a tpho e is tu ed off a the otifi atio fo the lo otifi atio fo ha gi g tu s a tpho e. o o tu off ou s a tpho e is lo , o ou d is ha gi g. You a 't tu off atte po e le el. The s off he ou tu o ou Related i fo atio Tu off Bluetooth o e tio otifi atio , Tu o flashi g LED otifi atio fo i eless o e age, Change alarm notification options O the Ho e s P ess the I the Ala se P ess the ee ke tio ke o i the Appli atio s folde , li k the Clo k i o . > Optio s. , ha ge the Ala To e field, Volu e field, S ooze Ti e field, a d Vi atio field. > Sa e. Turn on or turn off event sounds E e t sou ds ale t ou he ou tu o o tu off ou Bla kBe ® s a tpho e, he the atte a d he ou o e t o dis o e t a USB a le o a esso to o f o ou s a tpho e. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k A essi ilit . . Cha ge the E e t Sou ds field. . P ess the ke > Sa e. po e le el is full o lo , RIM St i tl Co fide tial Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected Fo alls, the u e of ti es that ou Bla kBe ® s a tpho e i ates is 't dete i ed the u e of i atio s that ou set i ou sou d p ofile, a d the e's o setti g fo the u e of i gs if ou do 't su s i e to oi e ail. You s a tpho e i ates o i gs u til the alle o the i eless et o k e ds the o e tio . My smartphone isn't ringing or vibrating when I receive a call or message the follo i g a tio s: • • O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . Ve if that ou p ofile is 't set to All Ale ts Off o Sile t. If ou ha e eated o ta t ale ts, o the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . Cli k Cha ge Sou ds a d Ale ts > Sou ds fo Co ta ts. Cli k a o ta t ale t. Cli k Pho e o Messages. Ve if that the Volu e field is 't set to Sile t a d that the Vi atio field is 't set to Off. RIM St i tl Co fide tial Browser How to: Browser Browser basics Browsing web pages Visit a webpage or search the Internet Depe di g o ou i eless se i e p o ide , ultiple o se s ight appea o i fo atio a out the ha ges asso iated ith usi g ea h o se , o ta t ou . O the Ho e s ee , li k the B o se i o . . I the field at the top of the page, t pe a e add ess o sea h te s. . P ess the ke o the ke oa d. To stop loadi g a e page, p ess the Related i fo atio No o se is a aila le o ou Bla kBe ® s a tpho e. Fo i eless se i e p o ide . oe ke > Stop. s a tpho e, Zoom in to or out from a webpage O a e page, p ess the ke > )oo . • To zoo i , o the t a kpad, slide ou fi ge up. • To zoo out, o the t a kpad, slide ou fi ge do To tu off zoo ode, p ess the ke . About tabbed browsing With ta ed o si g, ou a ope ultiple e pages o ou Bla kBe ® s a tpho e at the sa e ti e. You a ui kl s it h et ee ta s that a e ope , ope a e ta ithout losi g a othe , o lose the u e t ta ithout losi g the e ti e o se . If ou ope a li k that is i a essage, ale da e t , o e o, the li k auto ati all ope s i a e ta . The o e ta s that ou ha e ope , the Related i fo atio Ope , lose, o s it h et ee ta s, I a 't ope a e ta , oe e o ou s a tpho e uses. RIM St i tl Co fide tial Open, close, or switch between tabs Do o e of the follo i g: • To ope a e ta , i the o se , p ess the ke > Ta s. Cli k the Ne Ta i o . ke > Ope Li k i Ne Ta . • To ope a e ta fo a li k o a e page, highlight the li k. P ess the ke > Ta s. Cli k a ta . • To s it h et ee ta s, i the o se , p ess the • To lose a ta , i the o se , p ess the ke > Ta s. Highlight a ta . Cli k the i o . Search for text in a message, in a file, or on a webpage To sea h fo te t i a p ese tatio , ou ust ie the p ese tatio i te t ie o i te t a d slide ie . . I a essage, i a file, i a atta h e t, o o a e page, p ess the . T pe the te t. . P ess the E te ke . To sea h fo the e t i sta e of the te t, p ess the ke > Fi d o Fi d o Page. ke > Fi d Ne t o Fi d Ne t o Page. View a list of web pages that you visited recently . O the Ho e s ee , li k the B o se i o . ke > Histo . . P ess the Add a shortcut to your Home screen or Favorites panel You a add a sho t ut to gi e ou self ui k a ess to ite s su h as f e ue tl used e sites, o ta ts, appli atio s, files, pod ast ha els, o edia atego ies. . B o se to a e site, o highlight the ite that ou a t to eate a sho t ut fo . ke > Add to Ho e S ee . . P ess the • To ha ge the a e of the sho t ut, t pe a e a e. • To ha ge the lo atio he e the sho t ut appea s, ha ge the Lo atio field. • To add the sho t ut to ou Fa o ites pa el, sele t the Ma k as Fa o ite he k o . . Cli k Add. Turn on browser shortcuts O the Ho e s ee , li k the B o se i o . ke > Optio s. P ess the I the Ge e al se tio , sele t the E a le Ke oa d Sho t uts he k o . ke > Sa e. P ess the Related i fo atio B o se sho t uts, RIM St i tl Co fide tial Move back or forward a webpage . O a e page, p ess the . Cli k Ba k o Fo a d. ke . Return to the home page To pe fo this task, ou ust ha e a ho e page set o . O a e page, p ess the . Cli k Ho e. ou Bla kBe ® s a tpho e. ke . Refresh a webpage . O a e page, p ess the . Cli k Ref esh. ke . Close the browser . O a e page, p ess the . Cli k Close. ke . Playing media files, viewing pictures, and downloading files View a full picture on a webpage . O a e page, highlight o pause o a pi tu e. ke > Vie I age. . P ess the • To zoo i to o out f o the pi tu e, p ess the • To stop zoo i g, p ess the ke > E d )oo . • To etu the pi tu e to its o igi al size, p ess the Play a media file on a web page . O a e page, li k a . Cli k Ope . edia file. Related i fo atio Suppo ted audio a d ideo file fo ats, I a ot pla a so g o ideo o a e page, ke > )oo . ke . RIM St i tl Co fide tial Download a file from a webpage You a do load ultiple files at o e. Whe ou do load a file, the Do p og ess of ou do loads. . O a e page, li k the file that ou a t to do load. . I the Sa e dialog o , li k Yes. loads s ee appea s so that ou a he k the Copying and forwarding web addresses Copy an address for a web page, link, or picture Do a of the follo i g: ke > Cop Page Add ess. • To op a add ess fo a e page, p ess the • To op a add ess fo a li k, pause o o highlight a li k. P ess the ke > Cop Li k. ke > Cop I age Li k. • To op a add ess fo a pi tu e, pause o o highlight a pi tu e. P ess the To paste the add ess, p ess the ke > Paste. Send a web address . O the Ho e s ee , li k the B o se i o . • To se d a e add ess fo a e page that is i ou ook a k list o • To se d a diffe e t e add ess, o se to a e page. ke > Se d Li k o Se d Page Add ess. . P ess the . Cli k a essage t pe. To etu to the o se afte ou se d the essage, p ess the o se histo , highlight a e page. ke . Send a link or picture from a web page . O a e page, pause o o highlight a li k o pi tu e. ke > Se d Li k o Se d I age Li k. . P ess the . Cli k a essage t pe. To etu to the o se afte ou se d the essage, p ess the ke . Browser bookmarks About bookmarks for web pages You a add ook a ks fo e pages that ou isit f e ue tl . Whe ou add a ook a k, ou a set hethe ou a t the o se to he k the e page fo updates pe iodi all . Book a ks fo e pages that ha e ee updated si e the last ti e ou isited the appea i itali . RIM St i tl Co fide tial Add a bookmark for a web page O a e page, p ess the ke > Add to Book a ks. I the Title field, t pe a a e fo the ook a k. I the Folde field, li k the folde that ou a t the ook a k to appea i . Cli k Add. If ou isit the e page offli e, the o li e. o se displa s the o te t that as u e t the last ti e that ou ie ed the e page Change or delete a bookmark for a web page O the Ho e s ee , li k the B o se i o . P ess the ke > Book a ks. Highlight a ook a k. ke . P ess the • To ha ge a ook a k, li k Edit. Cha ge the ook a k. P ess the • To delete a ook a k, li k Delete. Send a bookmark for a web page O the Ho e s ee , li k the B o se i o . ke > Book a ks. P ess the Highlight a ook a k. P ess the ke > Se d Li k. Cli k a essage t pe. To etu to the o se afte ou se d the essage, p ess the ke . Move a bookmark for a webpage O the Ho e s ee , li k the B o se i o . P ess the ke > Book a ks. Highlight a ook a k. P ess the ke > Mo e. Cli k the e lo atio . Add, rename, or delete a bookmark folder for web pages O the Ho e s ee , li k the B o se i o . P ess the ke > Book a ks. Highlight a ook a k folde . P ess the ke . ke . Cli k Sa e. RIM St i tl Co fide tial • To add a ook a k folde , li k Add Su folde . • To e a e a ook a k folde , li k Re a e Folde . T pe a e • To delete a ook a k folde , li k Delete Folde . a e fo the folde . P ess the E te ke . Browser options Change your home page or start page . O the Ho e s ee , li k the B o se i o . . P ess the ke > Optio s. . I the Ge e al se tio , do o e of the follo i g: • To ha ge the ho e page, i the Ho e Page field, t pe a e add ess. • To use ou ho e page as the sta t page he ou fi st ope the o se , ha ge the Sta t Page field to Ho e Page. . P ess the ke > Sa e. Change the font size for text on web pages O the Ho e s ee , li k the B o se i o . ke > Optio s. P ess the I the We Co te t se tio , ha ge the Default Fo t Size field. P ess the ke > Sa e. Change your default search engine You default sea h e gi e i the o se is also the default sea h e gi e that ou Bla kBe sea h the I te et usi g the sea h i o o the Ho e s ee . . O the Ho e s ee , li k the B o se i o . . P ess the ke > Optio s. . I the Ge e al se tio , li k Ma age Sea h E gi es. . Cli k a sea h e gi e. Set the character encoding for all web pages default, ou Bla kBe ® s a tpho e uses the opti al ha a te e odi g fo a e page. F o the Ho e s ee , li k the B o se i o . ke > Optio s. P ess the I the We Co te t se tio , ha ge the Default te t e odi g field. ke > Sa e. P ess the Stop loading images or playing embedded media files on web pages . O the Ho e s ee , li k the B o se i o . . P ess the ke > Optio s. ® s a tpho e uses he ou RIM St i tl Co fide tial . I the We Co te t se tio , do o e of the follo i g: • To stop loadi g i ages o e pages, lea the Load I ages he k o . • To stop pla i g e edded edia files o e pages, lea the E a le E . P ess the ke > Sa e. edded Media Files he k o . Stop blocking pop-ups on web pages . O the Ho e s ee , li k the B o se i o . . P ess the ke > Optio s. . I the We Co te t se tio , lea the Blo k Popups he k o . Receive a prompt before you close the browser or stream media from the Internet . O the Ho e s ee , li k the B o se i o . . P ess the ke > Optio s. . I the Ge e al se tio , elo P o pt Befo e, do o e of the follo i g: • To e ei e a p o pt o fi i g that ou a t to lose the o se he ou ha e ultiple ta s ope , sele t the Closi g Ta s o E it he k o . • To e ei e a p o pt o fi i g that ou a t to lose the o se afte ou p ess the ke , sele t the Closi g B o se o Es ape he k o . • To e ei e a p o pt efo e ou Bla kBe ® s a tpho e uses ou i eless se i e p o ide 's o se po tal to st ea edia f o the I te et, sele t the S it hi g to Ca ie Net o k fo St ea i g Media he k o . . P ess the ke > Sa e. Related i fo atio I e ei e a p o pt to s it h et o ks he I st ea a so g o ideo, Delete browsing information You Bla kBe ® s a tpho e sa es so e i fo atio i ou o se to i p o e ou o si g e pe ie e. You a delete pass o d i fo atio , o se histo , do load histo , ookies, o te t that has ee pushed to ou s a tpho e, a d the o se a he. . O the Ho e s ee , li k the B o se i o . . P ess the ke > Optio s. . I the P i a a d Se u it se tio , elo Clea B o si g Data, sele t the he k o es eside the t pes of o si g i fo atio that ou a t to delete. . Cli k Clea No . Turn off cookies in the browser O the Ho e s ee ke P ess the I the P i a & Se P ess the ke , li k the B o se i o . > Optio s. u it se tio , lea the A ept Cookies he k o . > Sa e. RIM St i tl Co fide tial Turn off JavaScript support Ja aS ipt is used o so e e pages to p o ide i te a ti e featu es, su h as o se to p o ide Ja aS ipt featu es, ou a tu off Ja aS ipt suppo t. . O the Ho e s ee , li k the B o se i o . . P ess the ke > Optio s. . I the We Co te t se tio , lea the E a le Ja aS ipt he k o . . P ess the ke > Sa e. e us a d sou ds. If ou do ot a t the Turn on geolocation in the browser If ou tu o geolo atio i the o se , so e e sites ight e a le to dete O the Ho e s ee , li k the B o se i o . ke > Optio s. P ess the I the P i a & Se u it se tio , sele t the E a le Geolo atio he k o . P ess the ke > Sa e. i e ou app o i ate lo atio . Whe ou isit a e site that e uests ou lo atio , a dialog o appea s. If ou sele t the Do 't ask agai fo this e site he k o , the e site a d the pe issio s that ou set fo it a e sa ed i Geolo atio Pe issio s i ou o se optio s. Browser security About TLS The o se is desig ed to use TLS o SSL to e pt data that ou Bla kBe I te et th ough the Bla kBe ® E te p ise Se e . Co u i atio et ee Se e is e pted usi g T iple DES. Co u i atio et ee the Bla kBe pted usi g SSL o TLS. To i ease se u it , ou a set up TLS fo HTTP Bla kBe E te p ise Se e a d use T iple DES e ptio fo all othe o Bla kBe E te p ise Se e . ® s a tpho e se ds o e ei es o e the ou s a tpho e a d the Bla kBe E te p ise E te p ise Se e a d o te t se e s is o e tio s et ee ou s a tpho e a d the u i atio et ee ou s a tpho e a d the Browser security options If ou e ail a ou t uses a Bla kBe If ou ha ge a affe ted. Optio Pe ® E te p ise Se e , ou o se se u it optio , othe appli atio s o ight ot e a le to ha ge ou ou Bla kBe o se se u it optio s. ® s a tpho e that a ess a se e ight e Des iptio it SSL . Spe if hethe ou o se a epts SSL o e tio s. If ou do ot sele t this optio , ou o se allo s o l TLS o e tio s. RIM St i tl Co fide tial Optio Des iptio Pe it I se u e Re egotiatio Spe if hethe ou o se a epts o e tio s to se e s that allo i se u e e egotatio . If ou do ot sele t this optio , ou ight ot e a le to a ess so e e sites. ptio St e gth Spe if hethe ou o se o l a epts a d se ds data that is e pted usi g - it e ptio . To a ept a d se d o l data that is e pted usi g - it ptio , ha ge this field to St o g O l . To a ept a d se d data that is pted usi g - it e ptio o - it e ptio , ha ge this field to Allo Weak. Digest St e gth Spe if hethe ou o se a epts data ith eak digest algo ith s o a epts o l data ith st o g digest algo ith s. The st o ge the digest algo ith is, the o e se u e ou o si g e pe ie e is. To a ept data ith eak digest algo ith s, ha ge this field to Allo Weak. To a ept o l data ith st o g digest algo ith s, ha ge this field to St o g O l . To e p o pted to a ept data ith eak digest algo ith s, ha ge this field to P o pt. Depe di g o the optio s that ou ad i ist ato sets, ou ight ot e a le to ha ge this optio . Se e E eptio s Vie a list of se e s that ha e e tifi ate p o le s ou ha e a epted. To stop pe itti g a o e tio to a e site ith a e tifi ate p o le , highlight the se e e eptio . P ess the ke > Delete. Related i fo atio Ma age o se se u it , Manage browser security O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > TLS. Set the se u it optio s. ke > Sa e. P ess the Related i fo atio B o se se u it optio s, Add a trusted content server If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou a add o te t se e s to ou list of t usted o te t se e s to a ele ate the authe ti atio p o ess he ou a e authe ti ati g ith a o te t se e . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > TLS. . I the P o TLS se tio , highlight the T usted Se e s field. ke > Add Host. . P ess the RIM St i tl Co fide tial . T pe the e add ess fo the o te t se e . . Cli k OK. . P ess the ke > Sa e. Add or change a website that is associated with a certificate To a ess so e e sites, ou ight eed to p o ide a authe ti atio e tifi ate. Afte ou p o ide a e tifi ate to a e site, the e site a d the asso iated e tifi ate a e auto ati all added to the Default Clie t Ce tifi ates list i ou TLS optio s. You a uall add o ha ge a e site that is asso iated ith a e tifi ate. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > TLS. • To a uall asso iate a e site ith a e tifi ate, highlight the Default Clie t Ce tifi ates field. P ess the ke > Add Host. I the Host Na e field, t pe the e site a e. I the Ce tifi ate field, sele t the e tifi ate that is asso iated ith the e site. Cli k OK. • To ha ge a e site that is asso iated ith a e tifi ate, i the Default Clie t Ce tifi ates list, highlight a ite . P ess ke > Edit. Cha ge the e tifi ate. Cli k OK. the . P ess the ke > Sa e. Browser push About browser push B o se push is desig ed to push i fo atio f o a e appli atio to ou Bla kBe ® s a tpho e as the i fo atio e o es a aila le. Fo e a ple, ou a e ei e updates fo eathe epo ts, sto k uotes, o eaki g e s. Whe ou s a tpho e e ei es a update, a e o se push essage ight appea i the essages appli atio o a i o o the Ho e s ee ight ha ge to i di ate that e i fo atio is a aila le. The e appli atio ight also push updated i fo atio to ou o se a he ithout otif i g ou. If i fo atio is pushed to ou o se a he, the i fo atio is a aila le o ou s a tpho e e e he ou s a tpho e is ot o e ted to the i eless et o k. We appli atio s that use o se push auto ati all push updates to ou s a tpho e, u less ou tu off o se push. You s a tpho e suppo ts diffe e t t pes of o se push essages. Se i e loadi g essages a d se i e i di atio essages i lude updated i fo atio . Othe o se push essages i lude essages that appea i ou o se a he. Browser push options Optio Des iptio P o ess MDS Set hethe ou Bla kBe ® s a tpho e a epts o se push E te p ise Se e o the Bla kBe ® I te et Se i e. MDS Hosts Set hethe ou s a tpho e a epts push i sta es o Bla kBe I te et Se i es. essages f o P o ess SMSC Set hethe essages that a e SMS- ased. ou s a tpho e a epts push essages f o all Bla kBe the Bla kBe E te p ise Se e ® RIM St i tl Co fide tial Optio Des iptio SMSC Hosts Set hi h SMSC hosts ou s a tpho e a epts o se push essages f o . To a ept push essages f o a spe ifi SMSC host, t pe the pho e u e fo the SMSC host. P o ess IP Set hethe ou s a tpho e a epts a WAP gate a . IP Hosts Set hi h WAP gate a s ou s a tpho e a epts o se push essages f o . To a ept o se push essages f o a spe ifi IP host, t pe the IP add ess fo the WAP gate a . o se o se push essages that e appli atio s se d th ough Turn off browser push O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > B o se Push. Clea the E a le Push he k o . ke > Sa e. P ess the RSS feeds Fo o e i fo atio a out usi g RSS feeds o ke > Help. So ial Feeds i o . P ess the ou Bla kBe ® s a tpho e, o the Ho e s ee o i a folde , li k the About RSS feeds You a add RSS feeds to ou Bla kBe ® s a tpho e so that ou e ei e updates o ou fa o ite logs a d e sites. You a add RSS feeds di e tl f o a e page o usi g the So ial Feeds appli atio . With the So ial Feeds appli atio , ou a sta u e t ith ou so ial et o ks a d ie ou RSS feeds i o e lo atio . Add an RSS feed from the browser I the o Cli k Su s Sele t the Cli k Su s Cli k OK. se , o a e page ith a RSS feed, p ess the Me u ke . i e to RSS Feed. he k o eside ea h feed that ou a t to add. i e. RIM St i tl Co fide tial Tips: Browser Turn on browser shortcuts O the Ho e s ee , li k the B o se i o . ke > Optio s. P ess the I the Ge e al se tio , sele t the E a le Ke oa d Sho t uts he k o . P ess the ke > Sa e. Related i fo atio B o se sho t uts, Personalize: Browser Change your home page or start page . O the Ho e s ee , li k the B o se i o . . P ess the ke > Optio s. . I the Ge e al se tio , do o e of the follo i g: • To ha ge the ho e page, i the Ho e Page field, t pe a e add ess. • To use ou ho e page as the sta t page he ou fi st ope the o se , ha ge the Sta t Page field to Ho e Page. . P ess the ke > Sa e. Change the font size for text on web pages O the Ho e s ee , li k the B o se i o . ke > Optio s. P ess the I the We Co te t se tio , ha ge the Default Fo t Size field. P ess the ke > Sa e. Troubleshooting: Browser I can't open a new tab You ight ot ha e e ough a aila le e o ou Bla kBe ® s a tpho e. T the follo i g a tio s: RIM St i tl Co fide tial • • Close a ta that ou do 't eed. Close othe appli atio s that do 't eed to e ope . Related i fo atio Close a app so that it is ot u i g i the a kg ou d, Ope , lose, o s it h et ee ta s, I receive a prompt to switch networks when I stream a song or video If ou e ei e a p o pt to s it h et o ks, ou a 't st ea so gs o ideos ith the I te et o e tio that ou a e usi g. If ou s it h et o ks, e t a fees ight appl . Fo o e i fo atio , o ta t ou i eless se i e p o ide o ad i ist ato . ke > Optio s. I the Ge e al se tio , elo P o pt Befo e, To stop e ei i g this p o pt, i the o se , p ess the lea the S it hi g to Ca ie Net o k fo St ea i g Media he k o . Related i fo atio Re ei e a p o pt efo e ou lose the o se o st ea edia f o the I te et, I cannot play a song or video on a web page You Bla kBe ® s a tpho e ight ot suppo t the size o file fo at of the so g o Related i fo atio Pla a edia file o a e page, No browser is available on my smartphone Depe di g o ou i eless se i e pla , this featu e Ve if that ou Bla kBe ® s a tpho e is o Related i fo atio Visit a e page o sea h the I te et, ight ot e suppo ted. e ted to the i eless et o k. ideo file. RIM St i tl Co fide tial Calendar Getting started: Calendar Calendar icons These i o s appea at the otto of the s ee he ou highlight a ale da e t . E e t e i de Re u i g appoi t e t Meeti g e i de E eptio fo e u i g appoi t e t Notes About synchronization and reconciliation The i eless data s h o izatio featu e is desig ed to s h o ize o ga ize data o ta ts, ale da e t ies, tasks, a d e os et ee ou Bla kBe ® s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. The i eless e ail e o iliatio featu e is desig ed to e o ile e ail et ee ou s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. Whe ou file o delete e ail essages o ou s a tpho e, these e ail essages should e filed o deleted i the e ail appli atio o ou o pute . Like ise, a ha ges that ou ake to e ail essages i the e ail appli atio o ou o pute should e efle ted o ou s a tpho e. a e ases, if ou s a tpho e does 't e og ize fields i a o ta t, ale da e t , o e ail a ou t, so e data o e ail a 't e s h o ized o e o iled. If i eless data s h o izatio is 't a aila le o ou s a tpho e o if ou tu ed off this featu e, ou a use the Bla kBe ® Desktop Soft a e to s h o ize ou o ga ize data. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Synchronize organizer data over the wireless network Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. . I the Co ta ts appli atio , Cale da appli atio , Tasks appli atio , o Me oPad, p ess the ke > Optio s. RIM St i tl Co fide tial . If e essa , li k a ale da o o ta t list. . Sele t the Wi eless S h o izatio he k o . . P ess the ke > Sa e. If ou use the Bla kBe ® I te et Se i e, ou ust use the Bla kBe o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Related i fo atio So e ha a te s i ale da e t ies do 't appea o e tl afte s A out s h o izatio o fli ts, ® Desktop Soft a e to s h o ize ale da data. Fo h o izatio , How to: Calendar Synchronizing calendar About backing up and restoring smartphone data If ou ha e i stalled the Bla kBe ® Desktop Soft a e o ou o pute , ou a a k up a d esto e ost of ou Bla kBe s a tpho e data, i ludi g essages, o ga ize data, fo ts, sa ed sea hes, a d o se ook a ks usi g the Bla kBe Desktop Soft a e. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. If ou ha e 't sa ed a thi g o edia a d. ou edia a d, ou a a k up a d esto e ost of ou s a tpho e data usi g ou If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ight e a le to esto e s h o ized o ga ize data to ou s a tpho e o e the i eless et o k. To esto e s h o ized o ga ize data o e the i eless et o k, ou ust ha e a a ti atio pass o d. Fo o e i fo atio , o ta t ou ad i ist ato . Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. About synchronization conflicts A s h o izatio o fli t o u s he ou ha ge the sa e e ail o o ga ize data ite i the e ail appli atio o ou o pute . ou Bla kBe ® s a tpho e a d If ou e o ile ou e ail usi g i eless e ail e o iliatio , o ou s a tpho e, ou a set hethe the e ail o s a tpho e o the e ail o ou o pute takes p e ede e he a e ail e o iliatio o fli t o u s. ou If ou s h o ize ou o ga ize data usi g i eless data s h o izatio , the o ga ize data o ou o pute takes p e ede e o e the o ga ize data o ou s a tpho e he a data s h o izatio o fli t o u s. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. RIM St i tl Co fide tial Related i fo atio So e ha a te s i ale da e t ies do 't appea o e tl afte s S h o ize o ga ize data o e the i eless et o k, h o izatio , Manage data synchronization conflicts You a ha ge ho o fli ts that o u du i g o ga ize data s h o izatio a e esol ed tu i g off i eless data s h o izatio , ha gi g o fli t esolutio optio s, a d s h o izi g o ga ize data usi g the s h o izatio tool of the Bla kBe ® Desktop Soft a e. Fo o e i fo atio a out a agi g o fli ts that o u du i g o ga ize data s h o izatio , see the Help i the Bla kBe Desktop Soft a e. Calendar basics Switch calendar views You a ie ou appoi t e ts a d eeti gs i o e of fou ale da ie s. Da ie , Week ie , a d Mo th ie displa all ou appoi t e ts a d eeti gs fo the sele ted ti e pe iod. Age da ie displa s all ou s heduled appoi t e ts, eeti gs, a d f ee ti e i a list. . O the Ho e s ee , li k the Cale da i o . ke > Vie . . P ess the . Cli k a ie . Go to a specific date in the calendar . O the Ho e s ee , li k the Cale da i o . . P ess the ke . • To o e to a spe ifi date, li k Go To Date. • To o e to the u e t date, li k Go To Toda . Schedule a meeting or an appointment To i ite pa ti ipa ts to a featu e. eeti g, ou o k e ail a ou t . O the Ho e s ee , li k the Cale da i o . ke > Ne Appoi t e t. . P ess the . T pe the eeti g o appoi t e t i fo atio . • To i ite a pa ti ipa t to a eeti g, p ess the ust use a Bla kBe ke > I ® E te p ise Se e that suppo ts this ite Atte dee. Cli k a pa ti ipa t. . Do o e of the follo i g: • To se d the eeti g i itatio to the pa ti ipa ts that ou i ited, p ess the • To sa e a appoi t e t, p ess the ke > Sa e. Related i fo atio Tu off ou s a tpho e, ke > Se d. RIM St i tl Co fide tial I a 't s hedule appoi t e ts that spa ultiple da s, I a 't set so e fields he s heduli g appoi t e ts, Set an alarm in the calendar You a set a ala i the ale da to go off at s heduled da s a d ti es. S heduli g ala s i the ale da does ot ha ge ou egula ala i the Clo k appli atio . Be ause the ala to e setti gs a e sha ed the ala s i the Cale da a d the Clo k appli atio , ha ges to the ala to e setti gs ill affe t the ala s i oth appli atio s. O the Ho e s ee , li k the Cale da i o . ke > Ne Ala . P ess the T pe the ala i fo atio . If ou a t the ala to e u , ha ge the Re u e e field. P ess the ke > Sa e. Switch calendars If ou Bla kBe ® s a tpho e is asso iated ith ultiple e ail a ou ts, ou ight ha e ultiple ale da s o ou s a tpho e. If ou ha e ultiple ale da s o ou s a tpho e, ou a s hedule a d a age appoi t e ts a d eeti gs i ea h ale da . Fo o e i fo atio , o ta t ou i eless se i e p o ide . . O the Ho e s ee , li k the Cale da i o . ke > Sele t Cale da . . P ess the . Cli k a ale da . Meetings Schedule a meeting or an appointment To i ite pa ti ipa ts to a featu e. eeti g, ou o k e ail a ou t . O the Ho e s ee , li k the Cale da i o . ke > Ne Appoi t e t. . P ess the . T pe the eeti g o appoi t e t i fo atio . • To i ite a pa ti ipa t to a eeti g, p ess the ust use a Bla kBe ke > I ® E te p ise Se e that suppo ts this ite Atte dee. Cli k a pa ti ipa t. . Do o e of the follo i g: • To se d the eeti g i itatio to the pa ti ipa ts that ou i ited, p ess the ke > Sa e. • To sa e a appoi t e t, p ess the Related i fo atio Tu off ou s a tpho e, I a 't s hedule appoi t e ts that spa ultiple da s, I a 't set so e fields he s heduli g appoi t e ts, ke > Se d. RIM St i tl Co fide tial Delete an appointment, meeting, or alarm . O the Ho e s ee , li k the Cale da i o . . Highlight a appoi t e t, eeti g, o ala . . P ess the ke > Delete. Respond to a meeting invitation . I a eeti g i itatio , p ess the ke . . Cli k A ept, Te tati e, o De li e. . If ou de li ed a delegated eeti g i itatio , do o e of the follo i g: • To de li e the eeti g, li k De li e. • To delegate the eeti g a k to the se de so that the se de a e-delegate it, li k Delegate. . Do o e of the follo i g: • To se d the espo se ithout addi g o e ts, li k Se d Respo se. • To add a o ke > Se d. e t to ou espo se, li k Add Co e ts. T pe a o e t. P ess the Note: If ou delete a eeti g i itatio f o the Messages appli atio f o the e ail appli atio o ou o pute . efo e ou a ept o de li e it, the eeti g is deleted View your calendar when responding to a meeting I a eeti g i itatio , p ess the To etu to the ke > Vie Cale da . eeti g i itatio , p ess the ke . Check availability of meeting participants To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . You a o l I a he k a aila ilit of ust use a Bla kBe eeti g pa ti ipa ts i ® E te p ise Se e that suppo ts this featu e. Fo oe ou o ga izatio . eeti g o eeti g i itatio , elo the list of eeti g pa ti ipa ts, li k Vie A aila ilit . • If ou a e the eeti g o ga ize , to sele t the e t ti e that all eeti g pa ti ipa ts a e a aila le, li k Ne t A aila le Ti e. • To ie a list of the statuses that a e asso iated ith the olo ed a s o the s ee fo e a ple, us o te tati e , ke > Sho Lege d. p ess the Change the list of participants for a meeting To pe fo this task, ou ust e the eeti g o ga ize . . I a eeti g, i the A epted o De li ed field, highlight a o ta t. . P ess the ke . RIM St i tl Co fide tial . Cli k I ite Atte dee, Cha ge Atte dee, o Re o e Atte dee. . P ess the ke > Sa e. Forward a meeting invitation To pe fo this task, ou e ail a ou t ust use the Bla kBe ® I te et Se i e o a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo o e i fo atio , o ta t ou i eless se i e p o ide o ad i ist ato . If ou do ot ha e the optio to fo I a eeti g o a a da eeti g i itatio , ou eeti g i itatio , p ess the Note: If ou fo a d a e ipie t's espo se. eeti g i itatio o ke > Fo ehalf of the ight e a le to delegate a eeti g i itatio i stead. a d. eeti g o ga ize , o l the eeti g o ga ize e ei es the Delegate a meeting invitation To pe fo this task, ou ust e usi g IBM® Lotus Notes® a d ou e ail a ou t E te p ise Se e that suppo ts this featu e. ust e asso iated ith a Bla kBe ® If ou do ot ha e the optio to delegate a eeti g i itatio , ou ight e a le to fo a d eeti g i itatio s i stead. You ight ot ha e the optio to delegate a eeti g i itatio if the eeti g o ga ize has tu ed off eeti g delegatio . ke > Delegate. . I a eeti g i itatio , p ess the . Cli k a o ta t. • To se d the espo se ithout addi g o e ts, li k Se d Respo se. • To add a o e t to ou espo se, li k Add Co e ts. T pe a o e t. P ess the ke > Se d. Send an email to all meeting participants I a eeti g, eeti g i itatio , o eeti g espo se, p ess the ke > E ail All Atte dees. Calendar options Change how the calendar is displayed . O the Ho e s ee , li k the Cale da i o . . P ess the ke > Optio s > Cale da Displa a d A tio s. • To ha ge the default ie , ha ge the I itial Vie field. • To ha ge the sta t a d e d ti e fo da s, ha ge the Sta t Of Da field a d E d Of Da fields. • To ha ge the da that displa s as the fi st da of the eek i Week ie , ha ge the Fi st Da Of Week field. • To hide f ee ti e i Age da ie , lea the Sho F ee Ti e i Age da Vie he k o . . P ess the ke > Sa e. RIM St i tl Co fide tial Change options for reminders . O the Ho e s ee , li k the Cale da i o . . P ess the ke > Optio s > Cale da Displa a d A tio s. • To ha ge the s ooze ti e fo e i de s, ha ge the S ooze field. • To ha ge the default e i de ti e fo ale da e t ies, ha ge the Default Re i de field. . P ess the ke > Sa e. Related i fo atio Tu off ou s a tpho e, Change options for multiple calendars . O the Ho e s ee , li k the Cale da i o . . P ess the ke > Optio s. . Cli k a ale da . • To ha ge the olo that is used fo appoi t e ts f o the ale da , ha ge the Appoi t e t Colo field. • To set hethe the ale da e i ds ou of appoi t e ts, sele t o lea the Displa Re i de s he k o . . P ess the ke > Sa e. Change the default calendar Cha gi g the default ale da ha ges the e ail add ess that eeti g i ites a e se t f o . O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Default Se i es. Cha ge the Cale da CICAL field. ke > Sa e. P ess the Change how long your smartphone stores calendar entries O the Ho e s ee , li k the Cale da i o . ke > Optio s > Cale da Displa a d A tio s. P ess the Cha ge the Keep Appoi t e ts field. P ess the ke > Sa e. You Bla kBe ® s a tpho e deletes ale da e t ies that a e olde tha the u Show tasks in the calendar O the Ho e s P ess the Sele t the Sho P ess the ee , li k the Cale da i o . ke > Optio s > Cale da Displa a d A tio s. Tasks he k o . ke > Sa e. e of da s that ou set. RIM St i tl Co fide tial Conference call meetings About conference calls You a eate t o t pes of o fe e e alls ith ou Bla kBe ® s a tpho e. If ou o ga izatio o a o fe e i g se i e has p o ided ou ith a o fe e e all idge u e , ou a eate o fe e e all eeti gs i the ale da o ou s a tpho e o o pute . Co fe e e all eeti gs allo pa ti ipa ts ho ha e a Bla kBe s a tpho e to e te the o fe e e all eeti g ith a o e-tou h Joi No optio , if this featu e is suppo ted o thei s a tpho e, so that the do 't ha e to dial the o fe e e all idge u e a d a ess odes. If ou do 't ha e a o fe e e all idge u e , ou a eate a o fe e e all alli g othe o ta ts a d joi i g the alls togethe . Related i fo atio Co fe e e all eeti gs, Create a conference call meeting from your smartphone To pe fo this task, ou ust e the eeti g o ga ize . If ou a e ot the eeti g o ehalf of a othe pe so f o ou o pute . eeti g o ga ize , ou a eate a o fe e e all . I a eeti g, sele t the Co fe e e all he k o . . T pe the i fo atio fo the o fe e e all. . P ess the ke > Sa e. Create a conference call meeting from your computer To pe fo this task, ou ust e the eeti g o ga ize o e eati g the eeti g o ehalf of the eeti g o ga ize . Fo i fo atio a out eati g eeti gs o ehalf of a othe pe so , see the do u e tatio fo the e ail appli atio o ou o pute . You a eate a o fe e e all eeti g f o ou o pute that ou Bla kBe ® s a tpho e e og izes. Whe the o fe e e all eeti g sta ts, pa ti ipa ts ho ha e a Bla kBe s a tpho e a e te the o fe e e all eeti g ith the Joi No optio , if thei s a tpho e suppo ts this featu e. . I the eeti g otes, o i the eeti g lo atio field, t pe CCP: a d the pa ti ipa t o fe e e all idge u e . Do ot i lude spa es. . T pe a lo e ase . Do ot i lude spa es efo e o afte the . . T pe the pa ti ipa t a ess ode. T pe a spa e afte the pa ti ipa t a ess ode. . T pe CCM: a d the ode ato o fe e e all idge u e . Do ot i lude spa es. . T pe a lo e ase . Do ot i lude spa es efo e o afte the . . T pe the ode ato a ess ode. T pe a spa e afte the ode ato a ess ode. E a ple If the pa ti ipa t a d ode ato o fe e e all the pa ti ipa t a ess ode is #, t pe CCP: idge u e is - # CCM: , the ode ato a ess ode is #, a d #, follo ed a spa e. RIM St i tl Co fide tial Enter a conference call meeting Do o e of the follo i g: • I a eeti g otifi atio , li k Joi No . • I the ale da , highlight the eeti g. P ess the ke > Joi No . Related i fo atio I a 't e te a o fe e e all ith the Joi No optio , Save your conference call information You a sa e ou o fe e e all i fo atio o fe e e all eeti g f o ou Bla kBe . O the Ho e s ee , li k the Cale da i . P ess the ke > Optio s > Co fe e . T pe ou o fe e e all i fo atio . . P ess the ke > Sa e. so that it is added to the o fe e e all fields auto ati all ® s a tpho e. o . e Calli g. he ou eate a Tips: Calendar Calendar shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts Fo sho t uts to o k i Da E t he k o . ie , p ess the ke > Optio s. Cli k Cale da Displa a d A tio s. Clea the E a le Qui k S hedule a appoi t e t P ess C Cha ge to Age da ie P ess A Cha ge to Da P ess D ie Cha ge to Week ie P ess W Cha ge to Mo th ie P ess M Mo e to the e t eek, o th, o da i Age da ie Mo e to the p e ious eek, ight ot e a aila le. o th, o da i Age da ie P ess the Spa e ke . P ess the Shift ke a d the Spa e ke . Mo e to the u e t date P ess T Mo e to a spe ifi date P ess G RIM St i tl Co fide tial Personalize: Calendar Change how the calendar is displayed . O the Ho e s ee , li k the Cale da i o . . P ess the ke > Optio s > Cale da Displa a d A tio s. • To ha ge the default ie , ha ge the I itial Vie field. • To ha ge the sta t a d e d ti e fo da s, ha ge the Sta t Of Da field a d E d Of Da fields. • To ha ge the da that displa s as the fi st da of the eek i Week ie , ha ge the Fi st Da Of Week field. • To hide f ee ti e i Age da ie , lea the Sho F ee Ti e i Age da Vie he k o . . P ess the ke > Sa e. Change options for reminders . O the Ho e s ee , li k the Cale da i o . . P ess the ke > Optio s > Cale da Displa a d A tio s. • To ha ge the s ooze ti e fo e i de s, ha ge the S ooze field. • To ha ge the default e i de ti e fo ale da e t ies, ha ge the Default Re i de field. . P ess the ke > Sa e. Related i fo atio Tu off ou s a tpho e, Change the default calendar Cha gi g the default ale da ha ges the e ail add ess that eeti g i ites a e se t f o . O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Default Se i es. Cha ge the Cale da CICAL field. ke > Sa e. P ess the Troubleshooting: Calendar I can't schedule appointments that span multiple days If ou use IBM® Lotus Notes®, ou a 't s hedule appoi t e ts that spa ultiple da s. RIM St i tl Co fide tial I can't set some fields when scheduling appointments If ou use IBM® Lotus Notes®, ou a o l ha ge the Su je t, Lo atio , Re i de , a d Notes fields a d the Ma k as P i ate he k o he ou ha ge a e u i g appoi t e t o eeti g. Some characters in calendar entries don't appear correctly after synchronization If ou s hedule appoi t e ts o eeti gs o ou Bla kBe o pute ight ot suppo t these ha a te s. ® s a tpho e that o tai spe ial ha a te s o a e ts, ou O ou o pute , e if that ou a e usi g the o e t default ode page a d that the o e t fo t suppo t is i stalled o o pute . Fo o e i fo atio , see the do u e tatio fo the ope ati g s ste o ou o pute . ou Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Related i fo atio A out s h o izatio o fli ts, S h o ize o ga ize data o e the i eless et o k, I can't enter a conference call with the Join Now option The Joi No optio ight ot appea i the eeti g otifi atio if the eeti g o ga ize is 't usi g a Bla kBe ® s a tpho e that suppo ts the Joi No featu e o if the eeti g o ga ize did 't e te the o fe e e all i fo atio o e tl . You ight eed to ha ge ou s a t diali g optio s so that ou a e te the o fe e e all usi g the Joi No optio . the follo i g a tio s: • If the Joi No optio does 't appea , to e te the o fe e e all, i the eeti g o eeti g i itatio , li k the o fe e e all idge u e a d a ess ode that appea i eithe the Lo atio field o the Notes se tio . If the Joi No optio appea s, ut ou' e ot a le to joi , t i easi g the default ti e that ou s a tpho e aits ke . P ess the ke > Optio s > S a t Diali g. I efo e diali g a e te sio . F o the ho e s ee , p ess the the To a ess e te sio s i all othe o po atio s se tio , ha ge the Wait Fo field to the highest alue. T e te i g the o fe e e all ith the Joi No optio agai . • Related i fo atio E te a o fe e e all eeti g, RIM St i tl Co fide tial Contacts Getting started: Contacts Add a contact Do o e of the follo i g: • To add a o ta t usi g the Co ta ts appli atio , o the Ho e s ee , li k the Co ta ts i o . At the top of the s ee , ke > Sa e. li k Ne Co ta t. T pe the o ta t i fo atio . P ess the • To add a o ta t f o a essage, all log, o e page, highlight the o ta t a e, u e , o e ail add ess. P ess the ke > Add to Co ta ts > C eate Ne Co ta t. If e essa , add o ta t i fo atio . P ess the ke > Sa e. Search for a contact You a sea h fo o ta ts i ou o ta t list o , if ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ight also e a le to sea h fo o ta ts i ou o ga izatio 's o ta t list. . O the ho e s ee , li k the Co ta ts i o . • To sea h fo a o ta t i ou o ta t list, t pe all o pa t of a o ta t's a e. • To sea h fo a o ta t i ou o ga izatio 's o ta t list, li k Re ote Lookup. T pe all o pa t of a o ta t's a e. Cli k OK. . Highlight a o ta t. ke . . P ess the • To ie i fo atio fo a o ta t, li k Vie . • To add a o ta t f o ou o ga izatio 's o ta t list to ou o ta t list, li k Add to Co ta ts. • To add all of the o ta ts f o ou o ga izatio 's o ta t list to ou o ta t list, li k Add All to Co ta ts. • To ie the e t at hes i ou o ga izatio 's o ta t list, li k Get Mo e Results. • To a o sea h esults he a o ta t's a e has ultiple at hes, highlight a o ta t's a e. Cli k Resol e. • To delete the sea h esults afte ou ha e sea hed ou o ga izatio 's o ta t list, li k Delete Lookup. • To sta t a e sea h he ou a e sea hi g ou o ga izatio 's o ta t list, li k Lookup. Synchronizing contacts About synchronization and reconciliation The i eless data s h o izatio featu e is desig ed to s h o ize o ga ize data o ta ts, ale da e t ies, tasks, a d e os et ee ou Bla kBe ® s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. RIM St i tl Co fide tial The i eless e ail e o iliatio featu e is desig ed to e o ile e ail et ee ou s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. Whe ou file o delete e ail essages o ou s a tpho e, these e ail essages should e filed o deleted i the e ail appli atio o ou o pute . Like ise, a ha ges that ou ake to e ail essages i the e ail appli atio o ou o pute should e efle ted o ou s a tpho e. a e ases, if ou s a tpho e does 't e og ize fields i a o ta t, ale da e t , o e ail a ou t, so e data o e ail a 't e s h o ized o e o iled. If i eless data s h o izatio is 't a aila le o ou s a tpho e o if ou tu ed off this featu e, ou a use the Bla kBe ® Desktop Soft a e to s h o ize ou o ga ize data. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Synchronize organizer data over the wireless network Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. I the Co ta ts appli atio , Cale da appli atio , Tasks appli atio , o Me oPad, p ess the If e essa , li k a ale da o o ta t list. Sele t the Wi eless S h o izatio he k o . P ess the ke > Sa e. If ou use the Bla kBe ® I te et Se i e, ou ust use the Bla kBe o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Related i fo atio So e ha a te s i ale da e t ies do 't appea o e tl afte s A out s h o izatio o fli ts, ® Desktop Soft a e to s ke > Optio s. h o ize ale da data. Fo h o izatio , How to: Contacts Contact basics Add a contact Do o e of the follo i g: • To add a o ta t usi g the Co ta ts appli atio , o the Ho e s ee , li k the Co ta ts i o . At the top of the s ee , ke > Sa e. li k Ne Co ta t. T pe the o ta t i fo atio . P ess the RIM St i tl Co fide tial • To add a o ta t f o a essage, all log, o e page, highlight the o ta t a e, u e , o e ail add ess. P ess the ke > Add to Co ta ts > C eate Ne Co ta t. If e essa , add o ta t i fo atio . P ess the ke > Sa e. Create a custom contact field Custo o ta t fields a sto e i fo atio that ou a t to e e e a out a usto o ta t field a ed Spo ts tea o Fa o ite olo . If ou eate a usto ou o ta ts. . Whe ou a e addi g o ha gi g a o ta t, i the Custo Fields se tio , li . Cli k a field. . P ess the ke > Cha ge Field Na e. . To ha ge the a e of the field, pla e the u so i the field. P ess the the field. P ess the ke o the ke oa d. . T pe the i fo atio that ou a t to add to the usto field. . P ess the ke > Sa e. o ta t, fo e a ple, ou ight a t to add a field fo a o ta t, the field appea s fo all k Add Custo Field. ke > Cha ge Field Na e. T pe a a e fo You a s h o ize o ta t fields that ou usto ize o ou Bla kBe ® s a tpho e ith the e ail appli atio o ou o pute . Fo o e i fo atio a out s h o izi g o ta t fields, see the Help i the Bla kBe ® Desktop Soft a e. Add a pause or a wait to a phone number Use a pause o a ait to sepa ate additio al u e s, fo e a ple a pass o d o e te sio , f o a ai pho e u e . Afte diali g the ai pho e u e , ou Bla kBe ® s a tpho e eithe pauses efo e diali g the additio al u e s pause o p o pts ou to t pe the ait . Afte ou t pe the ai pa t of a pho e u Cli k Add Pause o Add Wait. T pe the additio al u e s. P ess the ke > Sa e. e i a pho e u e field, p ess the ke . Change or delete a contact Do o e of the follo i g: • To ha ge a o ta t, o the Ho e s ee , li k the Co ta ts i o . Highlight a o ta t. P ess the ke > Edit. Cha ge the o ta t i fo atio . P ess the ke > Sa e. • To ha ge a o ta t usi g i fo atio o ou Bla kBe ® s a tpho e, su h as i fo atio i a e ail o a ale da ke > Add to Co ta ts > Add to E isti g e t , highlight the i fo atio ou a t to add to a o ta t. P ess the Co ta t. Cli k a o ta t. If e essa , add o ta t i fo atio . P ess the ke > Sa e. • To delete a o ta t, o the Ho e s ee , li k the Co ta ts i o . Highlight a o ta t. P ess the ke > Delete. RIM St i tl Co fide tial Search for a contact You a sea h fo o ta ts i ou o ta t list o , if ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ight also e a le to sea h fo o ta ts i ou o ga izatio 's o ta t list. . O the ho e s ee , li k the Co ta ts i o . • To sea h fo a o ta t i ou o ta t list, t pe all o pa t of a o ta t's a e. • To sea h fo a o ta t i ou o ga izatio 's o ta t list, li k Re ote Lookup. T pe all o pa t of a o ta t's a e. Cli k OK. . Highlight a o ta t. ke . . P ess the • To ie i fo atio fo a o ta t, li k Vie . • To add a o ta t f o ou o ga izatio 's o ta t list to ou o ta t list, li k Add to Co ta ts. • To add all of the o ta ts f o ou o ga izatio 's o ta t list to ou o ta t list, li k Add All to Co ta ts. • To ie the e t at hes i ou o ga izatio 's o ta t list, li k Get Mo e Results. • To a o sea h esults he a o ta t's a e has ultiple at hes, highlight a o ta t's a e. Cli k Resol e. • To delete the sea h esults afte ou ha e sea hed ou o ga izatio 's o ta t list, li k Delete Lookup. • To sta t a e sea h he ou a e sea hi g ou o ga izatio 's o ta t list, li k Lookup. Attach a contact card to a message You a atta h a o ta t a d to a e ail, a PIN essage, o a te t essage. ke > Atta h > Co ta t. . Whe ou a e o posi g a essage, p ess the . Fi d a d highlight a o ta t. ke > Co ti ue. . P ess the Related i fo atio I a 't atta h a file to a te t essage, Add a contact picture for caller ID . O the Ho e s ee , li k the Co ta ts i o . . Highlight a o ta t. . P ess the ke > Edit. ke > Add Pi tu e. . P ess the . Fi d, highlight, a d li k a pi tu e. . If e essa , o e the op o to the po tio of the pi tu e that ou a t to use. . P ess the ke > C op & Sa e. . P ess the ke > Sa e. Related i fo atio M o ta t pi tu es keep ha gi g, RIM St i tl Co fide tial Change or delete a contact picture O the Ho e s ee , li k the Co ta ts i o . Highlight a o ta t. ke > Edit. P ess the Highlight the o ta t pi tu e. • To ha ge the o ta t pi tu e, p ess the Pi tu e. • To delete the o ta t pi tu e, p ess the . P ess the ke > Repla e Pi tu e. Highlight a pi tu e. P ess the ke > Sele t > Delete Pi tu e. ke > Sa e. Related i fo atio M o ta t pi tu es keep ha gi g, About categories You a eate atego ies to g oup ou o ta ts, tasks, a d appea ased o atego ies. e os. You a also a o the o ta ts, tasks, a d e os that Catego a es a e ot ase se siti e. Mo e tha o e atego a appl to a o ta t, task, o e o. If ou use IBM® Lotus Notes®, ou a appl o e tha o e atego to a task o ou Bla kBe ® s a tpho e, ut o l o e atego s h o izes ith the task i Lotus Notes. Catego ies a e sha ed et ee the o ta t list, the task list, a d the a e ade i all appli atio s. e o list a d ha ges that ou ake i o e appli atio Categorize a contact, task, or memo . Whe ou a e eati g o ha gi g a o ta t, task, o . Sele t the he k o eside a atego . . P ess the ke > Sa e. To e o e a atego fo a o ta t, task, o e o, p ess the e o, lea the he k o ke > Catego ies. eside the atego . Create a category for contacts, tasks, or memos You a eate atego ies to o ga ize ite s i the Co ta ts appli atio , Tasks appli atio , a d Me oPad. . O the Ho e s ee o i the Appli atio s folde , li k the Co ta ts i o , Tasks i o , o Me oPad i o . ke > Filte . . P ess the ke > Ne . . P ess the . T pe a a e fo the atego . . P ess the ke o the ke oa d. To delete a atego , highlight the atego . P ess the ke > Delete. RIM St i tl Co fide tial Synchronizing contacts About synchronization and reconciliation The i eless data s h o izatio featu e is desig ed to s h o ize o ga ize data o ta ts, ale da e t ies, tasks, a d e os et ee ou Bla kBe ® s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. The i eless e ail e o iliatio featu e is desig ed to e o ile e ail et ee ou s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. Whe ou file o delete e ail essages o ou s a tpho e, these e ail essages should e filed o deleted i the e ail appli atio o ou o pute . Like ise, a ha ges that ou ake to e ail essages i the e ail appli atio o ou o pute should e efle ted o ou s a tpho e. a e ases, if ou s a tpho e does 't e og ize fields i a o ta t, ale da e t , o e ail a ou t, so e data o e ail a 't e s h o ized o e o iled. If i eless data s h o izatio is 't a aila le o ou s a tpho e o if ou tu ed off this featu e, ou a use the Bla kBe ® Desktop Soft a e to s h o ize ou o ga ize data. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Synchronize organizer data over the wireless network Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. I the Co ta ts appli atio , Cale da appli atio , Tasks appli atio , o Me oPad, p ess the If e essa , li k a ale da o o ta t list. Sele t the Wi eless S h o izatio he k o . P ess the ke > Sa e. If ou use the Bla kBe ® I te et Se i e, ou ust use the Bla kBe o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Related i fo atio So e ha a te s i ale da e t ies do 't appea o e tl afte s A out s h o izatio o fli ts, ® Desktop Soft a e to s ke > Optio s. h o ize ale da data. Fo h o izatio , About backing up and restoring smartphone data If ou ha e i stalled the Bla kBe ® Desktop Soft a e o ou o pute , ou a a k up a d esto e ost of ou Bla kBe s a tpho e data, i ludi g essages, o ga ize data, fo ts, sa ed sea hes, a d o se ook a ks usi g the Bla kBe Desktop Soft a e. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. RIM St i tl Co fide tial If ou ha e 't sa ed a thi g o edia a d. ou edia a d, ou a a k up a d esto e ost of ou s a tpho e data usi g ou If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ight e a le to esto e s h o ized o ga ize data to ou s a tpho e o e the i eless et o k. To esto e s h o ized o ga ize data o e the i eless et o k, ou ust ha e a a ti atio pass o d. Fo o e i fo atio , o ta t ou ad i ist ato . Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. About synchronization conflicts A s h o izatio o fli t o u s he ou ha ge the sa e e ail o o ga ize data ite i the e ail appli atio o ou o pute . ou Bla kBe ® s a tpho e a d If ou e o ile ou e ail usi g i eless e ail e o iliatio , o ou s a tpho e, ou a set hethe the e ail o s a tpho e o the e ail o ou o pute takes p e ede e he a e ail e o iliatio o fli t o u s. ou If ou s h o ize ou o ga ize data usi g i eless data s h o izatio , the o ga ize data o ou o pute takes p e ede e o e the o ga ize data o ou s a tpho e he a data s h o izatio o fli t o u s. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Related i fo atio So e ha a te s i ale da e t ies do 't appea o e tl afte s S h o ize o ga ize data o e the i eless et o k, h o izatio , Manage data synchronization conflicts You a ha ge ho o fli ts that o u du i g o ga ize data s h o izatio a e esol ed tu i g off i eless data s h o izatio , ha gi g o fli t esolutio optio s, a d s h o izi g o ga ize data usi g the s h o izatio tool of the Bla kBe ® Desktop Soft a e. Fo o e i fo atio a out a agi g o fli ts that o u du i g o ga ize data s h o izatio , see the Help i the Bla kBe Desktop Soft a e. Personal distribution lists Create a personal distribution list You a use pe so al dist i utio lists he ou se d e ail essages, PIN essages, o te t essages. Pe so al dist i utio lists that ou eate o ou Bla kBe ® s a tpho e do ot appea i the e ail appli atio o ou o pute . O the Ho e s ee , li k the Co ta ts i o . ke > Ne G oup. P ess the T pe a a e fo the pe so al dist i utio list. P ess the ke > Add Me e . RIM St i tl Co fide tial . Cli k a o ta t. . To add a othe o ta t, epeat steps to . ke > Sa e G oup. . P ess the Change or delete a personal distribution list . O the Ho e s ee , li k the Co ta ts i o . . Highlight a pe so al dist i utio list. . P ess the ke . • To ha ge a pe so al dist i utio list, li k Edit G oup. Cli k a o ta t. Cli k Add Me ke > Sa e G oup. Me e . P ess the • To delete a pe so al dist i utio list, li k Delete G oup > Delete. Note: Whe ou delete a o ta t f o a pe so al dist i utio list, the o ta t e ai s i e , Cha ge Me e , o Delete ou o ta t list. Multiple contact lists About multiple contact lists If ou Bla kBe ® s a tpho e is asso iated ith ultiple e ail a ou ts, ou ight ha e o ta ts f o ea h e ail a ou t o ou s a tpho e. Fo e a ple, if ou s a tpho e is asso iated ith a o k e ail a ou t a d a pe so al e ail a ou t, ou ight e a le to ie ou o k o ta t list a d ou pe so al o ta t list o ou s a tpho e. Fo o e i fo atio , o ta t ou i eless se i e p o ide . View a different contact list . O the Ho e s ee , li k the Co ta ts i o . . P ess the ke > Sele t Co ta ts. . Cli k a o ta t list. Change the default contact list O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Default Se i es. Cha ge the Co ta t List SYNC field. ke > Sa e. P ess the RIM St i tl Co fide tial Contact list options Turn off the prompt that appears before you delete items You a tu off the p o pt that appea s efo e ou delete essages, all logs, o ta ts, ale da e t ies, tasks, pass o ds. . O the Ho e s ee , li k the appli atio i o fo a appli atio that p o pts ou efo e ou delete ite s. . P ess the ke > Optio s. . If e essa , li k Ge e al Optio s. . Clea the Co fi Delete he k o . . P ess the ke > Sa e. e os, o Change the display options for contacts You a ha ge ho ou o ta ts appea i all appli atio s, i ludi g the pho e, . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d I put > La guage. . Cha ge the Glo al Na e Displa field. . P ess the ke > Sa e. essage list, o ta t list, a d ale da . View the number of contacts stored on your smartphone . O the Ho e s ee , li k the Co ta ts i o . . P ess the ke > Optio s. . Cli k a o ta t list. The Nu e of E t ies field displa s the u e of o ta ts that a e sto ed i the o ta t list. Sort contacts or tasks O the Ho e s ee o i the Appli atio s folde , li k the Co ta ts i o o Tasks i o . ke > Optio s. P ess the If e essa , li k Ge e al Optio s. Cha ge the So t B field. ke > Sa e. P ess the RIM St i tl Co fide tial Personalize: Contacts Add a contact picture for caller ID . O the Ho e s ee , li k the Co ta ts i o . . Highlight a o ta t. . P ess the ke > Edit. . P ess the ke > Add Pi tu e. . Fi d, highlight, a d li k a pi tu e. . If e essa , o e the op o to the po tio of the pi tu e that ou a t to use. ke > C op & Sa e. . P ess the . P ess the ke > Sa e. Related i fo atio M o ta t pi tu es keep ha gi g, Change or delete a contact picture O the Ho e s ee , li k the Co ta ts i o . Highlight a o ta t. ke > Edit. P ess the Highlight the o ta t pi tu e. • To ha ge the o ta t pi tu e, p ess the Pi tu e. • To delete the o ta t pi tu e, p ess the . P ess the ke > Repla e Pi tu e. Highlight a pi tu e. P ess the ke > Sele t > Delete Pi tu e. ke > Sa e. Related i fo atio M o ta t pi tu es keep ha gi g, About categories You a eate atego ies to g oup ou o ta ts, tasks, a d appea ased o atego ies. e os. You a also a o the o ta ts, tasks, a d e os that Catego a es a e ot ase se siti e. Mo e tha o e atego a appl to a o ta t, task, o e o. If ou use IBM® Lotus Notes®, ou a appl o e tha o e atego to a task o ou Bla kBe ® s a tpho e, ut o l o e atego s h o izes ith the task i Lotus Notes. Catego ies a e sha ed et ee the o ta t list, the task list, a d the a e ade i all appli atio s. e o list a d ha ges that ou ake i o e appli atio RIM St i tl Co fide tial Categorize a contact, task, or memo . Whe ou a e eati g o ha gi g a o ta t, task, o . Sele t the he k o eside a atego . . P ess the ke > Sa e. To e o e a atego fo a o ta t, task, o e o, p ess the e o, lea the he k o ke > Catego ies. eside the atego . Create a category for contacts, tasks, or memos You a eate atego ies to o ga ize ite s i the Co ta ts appli atio , Tasks appli atio , a d Me oPad. . O the Ho e s ee o i the Appli atio s folde , li k the Co ta ts i o , Tasks i o , o Me oPad i o . ke > Filte . . P ess the . P ess the ke > Ne . . T pe a a e fo the atego . . P ess the ke o the ke oa d. To delete a atego , highlight the atego . P ess the ke > Delete. Troubleshooting: Contacts Contact list field data isn't appearing on my computer You a o l s h o ize the data i a usto o ta t list field ith a te t field i the e ail appli atio o ou o pute . Fo e a ple, ou a 't add a o ta t's i thda to a usto o ta t list field o ou Bla kBe ® s a tpho e a d s h o ize it ith the e ail appli atio o ou o pute , e ause the i thda field is a date field i the e ail appli atio o ou o pute . Related i fo atio C eate a usto o ta t field, My contact pictures keep changing The o ta t pi tu es i appli atio s fo e a ple, i the o ta ts appli atio , ight ha ge if ou set o e tha o e appli atio o ou Bla kBe ® s a tpho e to epla e o ta t pi tu es. Depe di g o ho ofte o ho a of ou o ta t pi tu es a e ei g epla ed othe appli atio s, ou ight e pe ie e i eased data ha ges. To stop o ta t pi tu es f o pi tu es. ha gi g, ou ust ha ge the optio s i ea h appli atio that is epla i g ou o ta t RIM St i tl Co fide tial Clock Getting started: Clock Set the date and time . O the ho e s ee o i the Appli atio s folde , li k the Clo k i o . ke > Set Ti e. . P ess the • To get the date a d ti e f o the i eless et o k auto ati all , ha ge the Update Ti e field to Auto ati . Note that ou ust e o e ted to the i eless et o k. • To set the date a d ti e a uall , ha ge the Update Ti e field to Ma ual. Cli k the Set Ti e o Set Date field. Cha ge the ti e o date. Cli k OK. . Do a of the follo i g: • To e ei e a p o pt he ou Bla kBe ® s a tpho e dete ts a e ti e zo e, ha ge the Auto Update Ti e )o e field to P o pt. • To ha e ou s a tpho e update the ti e zo e auto ati all he it dete ts a e ti e zo e, ha ge the Auto Update Ti e )o e field to O . . P ess the ke > Sa e. Related i fo The ti e o atio s a tpho e is 't o e t, Turn on the alarm O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . ke > Set Ala . P ess the O the t a kpad, slide ou fi ge up o do to highlight O o Weekda s. Cli k the t a kpad. At the top of the Ho e s ee , a lo k i di ato appea s. To set additio al ala appli atio . s o to set ala Related i fo atio Tu off ou s a tpho e, s fo e tai da s of the eek, ou a s hedule ala s th ough the Cale da RIM St i tl Co fide tial How to: Clock Set the date and time . O the ho e s ee o i the Appli atio s folde , li k the Clo k i o . ke > Set Ti e. . P ess the • To get the date a d ti e f o the i eless et o k auto ati all , ha ge the Update Ti e field to Auto ati . Note that ou ust e o e ted to the i eless et o k. • To set the date a d ti e a uall , ha ge the Update Ti e field to Ma ual. Cli k the Set Ti e o Set Date field. Cha ge the ti e o date. Cli k OK. . Do a of the follo i g: • To e ei e a p o pt he ou Bla kBe ® s a tpho e dete ts a e ti e zo e, ha ge the Auto Update Ti e )o e field to P o pt. • To ha e ou s a tpho e update the ti e zo e auto ati all he it dete ts a e ti e zo e, ha ge the Auto Update Ti e )o e field to O . . P ess the ke > Sa e. Related i fo The ti e o atio s a tpho e is 't o e t, Display a second time zone on the clock You a sho t o ti es zo es o the lo k. Fo e a ple, if ou t a el to a diffe e t ti e zo e, ou a displa the ti e i u e t lo atio a d the ti e i ou ho e ti e zo e. O the Ho e s P ess the Cha ge the Ho P ess the Related i fo The ti e o ee o i the Appli atio s folde , li k the Clo k i o . ke > Optio s. e Ti e )o e field. ke > Sa e. atio s a tpho e is 't o e t, Change the clock face You a set a diffe e t lo k fa e fo the lo k, stop at h a d ti e . . O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . . P ess the ke > Optio s. . Cha ge the Clo k Fa e field, Stop at h Fa e field o Ti e Fa e field. . P ess the ke > Sa e. ou RIM St i tl Co fide tial Change what appears on the screen when your smartphone is charging O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . ke > Optio s. P ess the Cha ge the Whe Cha gi g field. P ess the ke > Sa e. Turn on the alarm O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . ke > Set Ala . P ess the O the t a kpad, slide ou fi ge up o do to highlight O o Weekda s. Cli k the t a kpad. At the top of the Ho e s ee , a lo k i di ato appea s. To set additio al ala appli atio . s o to set ala s fo e tai da s of the eek, ou a s hedule ala s th ough the Cale da Related i fo atio Tu off ou s a tpho e, Silence the alarm • • If s ooze is ot tu ed o , li k Dis iss. If s ooze is tu ed o , li k S ooze. Change alarm notification options O the Ho e s P ess the I the Ala se P ess the ee ke tio ke o i the Appli atio s folde , li k the Clo k i o . > Optio s. , ha ge the Ala To e field, Volu e field, S ooze Ti e field, a d Vi atio field. > Sa e. Set options for bedside clock mode . O the ho e s ee o i the Appli atio s folde , li k the Clo k i o . . P ess the ke > Optio s. . I the Bedside Mode se tio , do a of the follo i g: • To e ei e a flashi g LED otifi atio he edside lo k ode is tu ed o , lea the Disa le LED he k o . • To tu off the o e tio to the i eless et o k, so that ou Bla kBe ® s a tpho e does 't e ei e pho e alls o essages he edside lo k ode is tu ed o , sele t the Disa le Radio he k o . • To tu off s ee di i g he edside lo k ode is tu ed o , lea the Di S ee he k o . RIM St i tl Co fide tial . P ess the ke > Sa e. Turn on bedside clock mode You a set optio s fo edside lo k ode so that ou a ie the lo k ithout ei g i te upted essages. . O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . . P ess the ke > E te Bedside Mode. To tu off edside lo k ode, p ess the ke . Use the stopwatch . O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . . P ess the ke > Stop at h. . Cli k the sta t/stop i o . • To e o d lap ti es, li k the lap i o . • To stop ti i g, li k the sta t/stop i o agai . ke > Se d Results. Cli k a • To se d the esults i a essage, p ess the essage t pe. Use the timer O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . ke > Ti e . P ess the P ess the ke > Set Ti e . Set the ti e. Cli k OK. • To sta t o stop the ti e , li k the sta t/stop i o . • To eset the ti e , li k the eset i o . The ti e o ti ues to ou t do afte ou e it the Clo k appli atio . Change timer notification options O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . P ess the ke > Optio s. I the Cou tdo Ti e se tio , ha ge the Ti e To e, Volu e, o Vi atio fields. ke > Sa e. P ess the i o i g alls o RIM St i tl Co fide tial Personalize: Clock Change what appears on the screen when your smartphone is charging O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . ke > Optio s. P ess the Cha ge the Whe Cha gi g field. P ess the ke > Sa e. Change the clock face You a set a diffe e t lo k fa e fo the lo k, stop at h a d ti e . . O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . . P ess the ke > Optio s. . Cha ge the Clo k Fa e field, Stop at h Fa e field o Ti e Fa e field. . P ess the ke > Sa e. Change alarm notification options O the Ho e s P ess the I the Ala se P ess the ee ke tio ke o i the Appli atio s folde , li k the Clo k i o . > Optio s. , ha ge the Ala To e field, Volu e field, S ooze Ti e field, a d Vi atio field. > Sa e. Change timer notification options O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . ke > Optio s. P ess the I the Cou tdo Ti e se tio , ha ge the Ti e To e, Volu e, o Vi atio fields. ke > Sa e. P ess the Troubleshooting: Clock The time on my smartphone isn't correct . O the Ho e s ee o i the Appli atio s folde , li k the Clo k i o . . P ess the ke > Set Ti e. RIM St i tl Co fide tial . T • • • o e of the follo i g a tio s: ke > Update Ti e. If the Update Ti e field is set to Auto ati , p ess the If ou' e t a eled to a diffe e t ti e zo e, set the Ti e )o e field to displa the o e t ti e zo e. If ou' e i a egio that has e e tl ade ha ges to da light sa i g ti e o has s it hed to a diffe e t ti e zo e, ou ight eed to update the ti e zo e data o ou Bla kBe ® s a tpho e. To update the ti e zo e data, p ess the ke > Get Ti e )o e Updates. Fo this featu e to e suppo ted, ou i eless se i e pla ust i lude data se i es su h as e ail essages o o se se i e . If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ight ot e a le update ou ti e zo e data. Fo o e i fo atio , o ta t ou ad i ist ato . Related i fo atio Displa a se o d ti e zo e o the lo k, Set the date a d ti e, RIM St i tl Co fide tial Tasks and memos Create a task or memo You a eate tasks i the Tasks appli atio o Cale da appli atio , a d ou a ale da . ake a of ou tasks isi le i the . O the Ho e s ee , li k the Cale da i o , o i the Appli atio s folde , li k the Tasks i o o Me oPad i o . ke > Ne . T pe the task title a d fill i the details, su h as • To eate a task i the Cale da appli atio , p ess the the due date a d e u e e. • To eate a task i the Tasks appli atio , li k Add Task. T pe the task title a d fill i the details, su h as the due date a d e u e e. • To eate a e o, li k Ne Me o. T pe a title a d the e o. . P ess the ke > Sa e. Send a task or memo O the Ho e s ee o i the Appli atio s folde , li k the Tasks i o o Me oPad i o . Highlight a task o e o. ke > Fo a d As. P ess the Cli k a essage t pe. Change or delete a task or memo O the Ho e s ee o i the Appli atio s folde , li k the Tasks i o o Me oPad i o . • To ha ge the task o e o, li k it. Cha ge the task o e o i fo atio . P ess the • To delete the task o e o, highlight it. P ess the ke > Delete. ke > Sa e. Change the status of a task . O the Ho e s ee o i the Appli atio s folde , li k the Tasks i o . . Highlight a task. . P ess the ke . • To a k the task as o plete, li k Ma k Co pleted. • To a k the task as defe ed, i p og ess, o aiti g, li k Ope . Cha ge the Status field. P ess the ke > Sa e. RIM St i tl Co fide tial Hide completed tasks . O the Ho e s ee o i the Appli atio s folde , li k the Tasks i o . ke > Hide Co pleted. . P ess the Show tasks in the calendar O the Ho e s P ess the Sele t the Sho P ess the ee , li k the Cale da i o . ke > Optio s > Cale da Displa a d A tio s. Tasks he k o . ke > Sa e. Synchronizing tasks and memos About synchronization and reconciliation The i eless data s h o izatio featu e is desig ed to s h o ize o ga ize data o ta ts, ale da e t ies, tasks, a d e os et ee ou Bla kBe ® s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. The i eless e ail e o iliatio featu e is desig ed to e o ile e ail et ee ou s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. Whe ou file o delete e ail essages o ou s a tpho e, these e ail essages should e filed o deleted i the e ail appli atio o ou o pute . Like ise, a ha ges that ou ake to e ail essages i the e ail appli atio o ou o pute should e efle ted o ou s a tpho e. a e ases, if ou s a tpho e does 't e og ize fields i a o ta t, ale da e t , o e ail a ou t, so e data o e ail a 't e s h o ized o e o iled. If i eless data s h o izatio is 't a aila le o ou s a tpho e o if ou tu ed off this featu e, ou a use the Bla kBe ® Desktop Soft a e to s h o ize ou o ga ize data. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. RIM St i tl Co fide tial Synchronize organizer data over the wireless network Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. I the Co ta ts appli atio , Cale da appli atio , Tasks appli atio , o Me oPad, p ess the If e essa , li k a ale da o o ta t list. Sele t the Wi eless S h o izatio he k o . P ess the ke > Sa e. If ou use the Bla kBe ® I te et Se i e, ou ust use the Bla kBe o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Related i fo atio So e ha a te s i ale da e t ies do 't appea o e tl afte s A out s h o izatio o fli ts, ® Desktop Soft a e to s ke > Optio s. h o ize ale da data. Fo h o izatio , About backing up and restoring smartphone data If ou ha e i stalled the Bla kBe ® Desktop Soft a e o ou o pute , ou a a k up a d esto e ost of ou Bla kBe s a tpho e data, i ludi g essages, o ga ize data, fo ts, sa ed sea hes, a d o se ook a ks usi g the Bla kBe Desktop Soft a e. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. If ou ha e 't sa ed a thi g o edia a d. ou edia a d, ou a a k up a d esto e ost of ou s a tpho e data usi g ou If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ight e a le to esto e s h o ized o ga ize data to ou s a tpho e o e the i eless et o k. To esto e s h o ized o ga ize data o e the i eless et o k, ou ust ha e a a ti atio pass o d. Fo o e i fo atio , o ta t ou ad i ist ato . Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. About synchronization conflicts A s h o izatio o fli t o u s he ou ha ge the sa e e ail o o ga ize data ite i the e ail appli atio o ou o pute . ou Bla kBe ® s a tpho e a d If ou e o ile ou e ail usi g i eless e ail e o iliatio , o ou s a tpho e, ou a set hethe the e ail o s a tpho e o the e ail o ou o pute takes p e ede e he a e ail e o iliatio o fli t o u s. If ou s h o ize ou o ga ize data usi g i eless data s h o izatio , the o ga ize data o ou o pute takes p e ede e o e the o ga ize data o ou s a tpho e he a data s h o izatio o fli t o u s. ou RIM St i tl Co fide tial Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Related i fo atio So e ha a te s i ale da e t ies do 't appea o e tl afte s S h o ize o ga ize data o e the i eless et o k, h o izatio , Manage data synchronization conflicts You a ha ge ho o fli ts that o u du i g o ga ize data s h o izatio a e esol ed tu i g off i eless data s h o izatio , ha gi g o fli t esolutio optio s, a d s h o izi g o ga ize data usi g the s h o izatio tool of the Bla kBe ® Desktop Soft a e. Fo o e i fo atio a out a agi g o fli ts that o u du i g o ga ize data s h o izatio , see the Help i the Bla kBe Desktop Soft a e. About categories You a eate atego ies to g oup ou o ta ts, tasks, a d appea ased o atego ies. e os. You a also a o the o ta ts, tasks, a d e os that Catego a es a e ot ase se siti e. Mo e tha o e atego a appl to a o ta t, task, o e o. If ou use IBM® Lotus Notes®, ou a appl o e tha o e atego to a task o ou Bla kBe ® s a tpho e, ut o l o e atego s h o izes ith the task i Lotus Notes. Catego ies a e sha ed et ee the o ta t list, the task list, a d the a e ade i all appli atio s. e o list a d ha ges that ou ake i o e appli atio Categorize a contact, task, or memo . Whe ou a e eati g o ha gi g a o ta t, task, o . Sele t the he k o eside a atego . . P ess the ke > Sa e. To e o e a atego fo a o ta t, task, o e o, p ess the e o, lea the he k o ke > Catego ies. eside the atego . Create a category for contacts, tasks, or memos You a eate atego ies to o ga ize ite s i the Co ta ts appli atio , Tasks appli atio , a d Me oPad. . O the Ho e s ee o i the Appli atio s folde , li k the Co ta ts i o , Tasks i o , o Me oPad i o . ke > Filte . . P ess the . P ess the ke > Ne . RIM St i tl Co fide tial . T pe a a e fo the atego . . P ess the ke o the ke oa d. To delete a atego , highlight the atego . P ess the ke > Delete. Turn off the prompt that appears before you delete items You a tu off the p o pt that appea s efo e ou delete essages, all logs, o ta ts, ale da e t ies, tasks, pass o ds. . O the Ho e s ee , li k the appli atio i o fo a appli atio that p o pts ou efo e ou delete ite s. . P ess the ke > Optio s. . If e essa , li k Ge e al Optio s. . Clea the Co fi Delete he k o . . P ess the ke > Sa e. e os, o RIM St i tl Co fide tial Typing How to: Typing Typing icons These i o s appea i the uppe - ight o e of the s ee he ou t pe. CAP lo k apital lette lo k Multi-tap NUM lo k Cu e t i put la guage Alt e lo k ode ode Typing basics Highlight, cut, copy, or paste text . P ess a d hold the ke . • To highlight te t ha a te ha a te , o the t a kpad, slide ou fi ge left o ight. • To highlight te t li e li e, o the t a kpad, slide ou fi ge up o do . . P ess the ke . . Cli k Cut o Cop . . P ess the ke > Paste. Type a symbol P ess the ke . Cli k the s ol. Type an accent or special character P ess a d hold a lette ke o the ke oa d a d, o the t a kpad, slide ou fi ge left o ight u til the a e ted o spe ial ha a te appea s. Clear text from a field I a field that ou t ped te t i to, p ess the ke > Clea Field. RIM St i tl Co fide tial About typing input methods The t pi g i put ethod that ou use dete i es ho ou t pe. Fo e a ple, if ou a e usi g the p edi ti e i put ethod, ou Bla kBe ® s a tpho e displa s a list of suggested o ds as ou t pe so that ou do ot ha e to t pe the e ti e o d. The la guage that ou a e t pi g i dete i es the t pi g i put ethods that a e a aila le. If ou a e t pi g i a la guage that has ultiple t pi g i put ethods, ou a s it h et ee t pi g i put ethods he ou a e t pi g. Whe ou a e t pi g i e tai fields su h as pass o d fields, ou s a tpho e ight auto ati all s it h ou t pi g i put ethod. Type text using SureType technology . P ess the lette ke o e fo ea h lette i a o d. . Do a of the follo i g: • To sele t a o d f o the list that appea s he ou t pe a d sta t t pi g a e o d, highlight the o d. P ess the ke o the ke oa d. • To sele t a ite f o the list that appea s he ou t pe a d o ti ue t pi g the sa e o d, li k the ite . • To ha ge a lette i a o d that ou' e t pi g, highlight the lette . Cli k the alte ate lette that appea s o the s ee . • To ha ge a lette i a o d afte ou fi ish t pi g the o d, li k the o d. Highlight the lette . Cli k the alte ate lette that appea s o the s ee . Fo e a ple, to t pe u , ou ould p ess the R ke o e, the U ke o e, a d so o u til u appea s i the list. You ould the highlight u a d p ess the ke . Type text using multi-tap Do a of the follo i g: • To t pe the fi st lette o a ke , p ess the lette ke o e. • To t pe the se o d lette o a ke , p ess the lette ke t i e. Typing input methods Change options for typing input methods O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > T pi g. Fo a ke oa d, li k Ad a ed St le Optio s. Cha ge the optio s. ke > Sa e. P ess the Change your typing style You a ha ge ho ou Bla kBe ® s a tpho e e og izes hat ou t pe . O the Ho e s ee o i a folde , li k the Optio s i o . sele ti g a t pi g st le. RIM St i tl Co fide tial . Cli k T pi . Fo a ke • To tu • To set . P ess the g a d La guage > T pi g. oa d, do o e of the follo i g: off all t pi g assista e, ha ge the St le field to Di e t. ou s a tpho e to suggest o d p edi tio s as ou t pe, ha ge the St le field to P edi ti e. ke > Sa e. Type text using the predictive input method Whe • • • ou a e t pi g te t, do a of the follo i g: To sele t the highlighted suggestio a d sta t t pi g a e o d, p ess the To sele t the highlighted suggestio a d o ti ue t pi g, li k the o d. To ig o e the suggestio s, keep t pi g. ke o the ke oa d. Find more information about typing in other languages You a lea to t pe i othe la guages su h as Chi ese a d Thai eadi g the T pi g Guides that a e a aila le o li e. Visit . la k e . o /go/do s a d sea h fo the T pi g Guide i ou la guage. Custom dictionary About the custom dictionary You a add o ds to the usto di tio a so that ou Bla kBe ® s a tpho e e og izes the o d he spelli g. Be ause Su eT pe® te h olog uses the sa e di tio a , if ou' e usi g the A a i o Russia i put that ou add to ou usto di tio a a e displa ed i the list that appea s he ou t pe. ou he k ethods, o ds Add, change, or delete a word in the custom dictionary . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d I put > Custo Di tio a . ke > Ne . T pe a o d o lette o i atio . P ess the • To add a o d to the usto di tio a , p ess the ke o the ke oa d. • To ha ge a o d i the usto di tio a , p ess the ke > Edit. Cha ge the o d. P ess the ke o the ke oa d. • To delete a o d f o the usto di tio a , highlight the o d. P ess the ke > Delete. Stop adding items to the custom dictionary automatically O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > T pi g. Fo a ke oa d, li k Ad a ed St le Optio s. Clea the T pi g he k o . Cha ge the E ail field to Off. RIM St i tl Co fide tial . P ess the ke > Sa e. Word Substitution About Word Substitution Wo d Su stitutio is desig ed to epla e spe ifi te t that ou t pe ith p eloaded Wo d Su stitutio e t ies. If ou t pe te t that a e epla ed ith a Wo d Su stitutio e t , the te t ha ges afte ou p ess the Spa e ke . You Bla kBe ® s a tpho e has uilt-i Wo d Su stitutio e t ies that o e t o istakes. Fo e a ple, Wo d Su stitutio ha ges hte to the. You a eate Wo d Su stitutio e t ies fo ou o o t pi g istakes o fo a e iatio s. Fo e a ple, ou ight eate a Wo d Su stitutio e t that epla es tt l ith talk to ou late . Related i fo atio Cha ge o delete a Wo d Su stitutio e t , Create a Word Substitution entry O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > Wo d Su stitutio . ke > Ne . P ess the I the Repla e field, t pe the te t to epla e. I the With field, do o e of the follo i g: • T pe epla e e t te t. • To i se t a a o fo e a ple, the u e t date o ti e , p ess the ke > I se t Ma o. . Do o e of the follo i g: • To apitalize the e t e a tl as ou t ped it, ha ge the Usi g field to Spe ified Case. • To apitalize the e t a o di g to the o te t, ha ge the Usi g field to S a tCase. . I the La guage field, ha ge the la guage. . P ess the ke > Sa e. Change or delete a Word Substitution entry O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > Wo d Su stitutio . Highlight a Wo d Su stitutio e t . ke . P ess the • To ha ge the Wo d Su stitutio e t , li k Edit. Cha ge the e t . P ess the • To delete the Wo d Su stitutio e t , li k Delete. Turn off word substitution . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d I put > T pi g. ke > Sa e. RIM St i tl Co fide tial . Fo a ke oa d, li k Ad a ed St le Optio s. . Clea the Spelli g he k o . . P ess the ke > Sa e. Spelling checker You a he k spelli g if ou i put la guage is set to Af ikaa s, A a i , Catala , C oatia , Cze h, Da ish, Dut h, E glish, F e h, Ge a , G eek, Hu ga ia , Italia , No egia , Po tuguese, Russia , Spa ish, S edish, o Tu kish. Stop displaying spelling suggestions in the list that appears when you type B default, if ou sta t t pi g a lette o i atio that ou Bla kBe ® s a tpho e does 't e og ize, spelli g suggestio s, he a aila le, appea i old i the list that appea s he ou t pe. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d I put > T pi g. . Fo a ke oa d, li k Ad a ed St le Optio s. . Clea the Spelli g he k o . . P ess the ke > Sa e. I can't check spelling You a he k o l the spelli g of te t that ou t pe. You a he k spelli g i E glish, Af ikaa s, A a i , Catala , C oatia , Cze h, Da ish, Dut h, F e h, Ge a , G eek, He e , Hu ga ia , Italia , No egia , Polish, Po tuguese, Ro a ia , Russia , Spa ish, S edish, a d Tu kish. Change options for checking spelling You a ha ge the t pe a d le gth of o ds that the spelli g he ke i ludes he he ki g spelli g. Fo e a ple, ou ight ot a t the spelli g he ke to i lude a o s o o e-lette o ds. You a also set ou Bla kBe ® s a tpho e to he k spelli g auto ati all efo e ou se d a e ail. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d La guage > Spell Che k. . Cha ge o e o o e optio s. . P ess the ke > Sa e. Check spelling You a he k spelli g i essages, ale da e t ies, tasks, o e os that ou eate. ke > Che k Spelli g. . P ess the . Do a of the follo i g: • To a ept the suggested spelli g, li k a o d i the list that appea s. ke . • To ig o e the suggested spelli g, p ess the • To ig o e all i sta es of the suggested spelli g, p ess the ke > Ig o e All. RIM St i tl Co fide tial • To add the o d to the usto di tio a , p ess the ke > Add To Di tio a . • To stop he ki g spelli g, p ess the ke > Ca el Spell Che k. Tips: Typing Typing shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts I se t a pe iod I se t a at sig ight ot e a aila le. P ess the Spa e ke t i e. The e t lette is apitalized. @ o a pe iod . i a e ail add ess field P ess the Spa e ke . Capitalize a lette P ess a d hold the lette ke u til the apitalized lette appea s. Tu P ess the Alt ke a d the Right Shift ke . To tu p ess the Left Shift ke o Right Shift ke . o CAP lo k T pe a s ol P ess the S ol. off CAP lo k, ol ke . T pe the lette that appea s elo the T pe the alte ate ha a te o a ke P ess the Alt ke a d the ha a te ke . T pe a a e ted o spe ial ha a te P ess a d hold the lette ke a d, o the t a kpad, slide ou fi ge left o ight. Fo e a ple, to t pe ü, p ess a d hold U a d slide ou fi ge left u til ü appea s. Release the lette ke he the a e ted o spe ial ha a te appea s. T pe a u e i a te t field P ess a d hold the Alt ke a d p ess the u T pe a u e i a u P ess a u Tu e field o NUM lo k Highlight te t ha a te e ke . You do ot eed to p ess the Alt ke . P ess the Alt ke a d the Left Shift ke . To tu p ess the Left Shift ke o Right Shift ke . Highlight a li e of te t e ke . off NUM lo k, P ess the Left Shift ke o Right Shift ke a d, o the t a kpad, slide ou fi ge up o do . ha a te P ess the Left Shift ke o Right Shift ke a d, o the t a kpad, slide ou fi ge left o ight. Cut highlighted te t P ess the Left Shift ke o Right Shift ke a d the Ba kspa e/ Delete ke . Cop highlighted te t P ess the Alt ke a d li k the t a kpad. Paste te t P ess the Left Shift ke o Right Shift ke a d li k the t a kpad. RIM St i tl Co fide tial Personalize: Typing Change the default currency symbol O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > Ke oa d. Cha ge the Cu e Ke field. ke > Sa e. P ess the Stop displaying contacts in the list that appears when you type O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > T pi g. Fo a ke oa d, li k Ad a ed St le Optio s. Clea the Na es he k o . ke > Sa e. P ess the Turn on key tones O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > Ke oa d. Sele t the Ke To e he k o . ke > Sa e. P ess the Turn off trackpad sounds O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > T a kpad Se siti it . Clea the Audi le Roll he k o . ke > Sa e. P ess the To tu o t a kpad sou ds agai , sele t the Audi le Roll he k o . Set the trackpad sensitivity You a set ho the t a kpad espo ds to ou tou h. A high se siti it le el e ui es less p essu e tha a lo e se siti it le el. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d I put > T a kpad Se siti it . . Cha ge the Ho izo tal Se siti it field a d Ve ti al Se siti it field. RIM St i tl Co fide tial . P ess the ke > Sa e. Set the cursor speed O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > Ke oa d. Cha ge the Ke Rate field. P ess the ke > Sa e. Change options for checking spelling You a ha ge the t pe a d le gth of o ds that the spelli g he ke i ludes he he ki g spelli g. Fo e a ple, ou ight ot a t the spelli g he ke to i lude a o s o o e-lette o ds. You a also set ou Bla kBe ® s a tpho e to he k spelli g auto ati all efo e ou se d a e ail. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d La guage > Spell Che k. . Cha ge o e o o e optio s. . P ess the ke > Sa e. Stop displaying spelling suggestions in the list that appears when you type B default, if ou sta t t pi g a lette o i atio that ou Bla kBe ® s a tpho e does 't e og ize, spelli g suggestio s, he a aila le, appea i old i the list that appea s he ou t pe. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d I put > T pi g. . Fo a ke oa d, li k Ad a ed St le Optio s. . Clea the Spelli g he k o . . P ess the ke > Sa e. Stop adding items to the custom dictionary automatically O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > T pi g. Fo a ke oa d, li k Ad a ed St le Optio s. Clea the T pi g he k o . Cha ge the E ail field to Off. ke > Sa e. P ess the Turn off word substitution . O the Ho e s ee o i a folde , li k the Optio s i o . RIM St i tl Co fide tial Cli k T pi g a d I put > T pi g. Fo a ke oa d, li k Ad a ed St le Optio s. Clea the Spelli g he k o . ke > Sa e. P ess the Troubleshooting: Typing I can't check spelling You a he k o l the spelli g of te t that ou t pe. You a he k spelli g i E glish, Af ikaa s, A a i , Catala , C oatia , Cze h, Da ish, Dut h, F e h, Ge a , G eek, He e , Hu ga ia , Italia , No egia , Polish, Po tuguese, Ro a ia , Russia , Spa ish, S edish, a d Tu kish. I have no Advanced Style Options If ou ha ged ou s a tpho e t pi g st le to Di e t, Ad a ed St le Optio s is 't a aila le. If ou ha ge ou s a tpho e t pi g st le a k to a t pi g st le othe tha Di e t, Ad a ed St le Optio s e o es a aila le agai . RIM St i tl Co fide tial Keyboard How to: Keyboard Change the default keyboard for portrait view You a set ou Bla kBe ® s a tpho e to use the edu ed ke oa d o full ke oa d s a tpho e i po t ait ie . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d La guage > Ke oa d. . Cha ge the Po t ait Ke oa d T pe field. . P ess the ke > Sa e. default he ou use ou Assign an application to a convenience key You Bla kBe ® s a tpho e has a o e ie e ke o the side of the s a tpho e. Depe di g o e a le to ha ge the appli atio that is assig ed to a o e ie e ke . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Co e ie e Ke . . Cha ge the Co e ie e Ke Ope s field. . P ess the ke > Sa e. Change the default currency symbol O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > Ke oa d. Cha ge the Cu e Ke field. ke > Sa e. P ess the Set the cursor speed O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > Ke oa d. Cha ge the Ke Rate field. ke > Sa e. P ess the Turn on key tones . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d I put > Ke oa d. ou the e, ou ight ot RIM St i tl Co fide tial . Sele t the Ke To e he k o . . P ess the ke > Sa e. Set the trackpad sensitivity You a set ho the t a kpad espo ds to ou tou h. A high se siti it le el e ui es less p essu e tha a lo e se siti it le el. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d I put > T a kpad Se siti it . . Cha ge the Ho izo tal Se siti it field a d Ve ti al Se siti it field. . P ess the ke > Sa e. Turn off trackpad sounds O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > T a kpad Se siti it . Clea the Audi le Roll he k o . ke > Sa e. P ess the To tu o t a kpad sou ds agai , sele t the Audi le Roll he k o . Troubleshooting: Keyboard No application opens when I press a Convenience key the follo i g: • • • If ou ha e 't do e so, assig a appli atio to the ke . Ope the flip a d p ess the Co e ie e ke agai . Appli atio s do 't ope Ve if that ou did 't delete the appli atio that ou assig ed to the ke . he the flip is losed. RIM St i tl Co fide tial Language How to: Language About typing input languages You a set a t pi g i put la guage to use he ou t pe. The t pi g i put la guage a e diffe e t f o the displa la guage. Whe ou set a t pi g i put la guage, AutoTe t a d othe t pi g optio s ha ge to the sele ted la guage. Fo e a ple, ou ight use ou Bla kBe ® s a tpho e i F e h, ut t pe essages i E glish. Change the language . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d I put > La guage. • To ha ge the displa la guage, ha ge the Displa La guage field. • To ha ge the t pi g la guage, ha ge the T pi g La guage field. • To ha ge the la guage fo oi e o a ds, ha ge the Voi e Diali g La guage field. . P ess the ke > Sa e. Add a display language You a use the Bla kBe ® Desktop Soft a e to add a displa la guage to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . Co e t ou s a tpho e to ou o pute a d ope the Bla kBe Fo o e i fo Desktop Soft a e. atio a out addi g appli atio s a d displa la guages, see the Help i the Bla kBe Delete a language You a delete la guages that ou do 't use to i . O the ho e s ee , li k the Setup i o . . Cli k La guages > Ma age La guages. . Sele t the la guages ou a t to keep. . Cli k Update. la guages that ou do 't sele t a e deleted f o ease the a ou t of sto age spa e a aila le. ou Bla kBe ® s a tpho e. Desktop Soft a e. RIM St i tl Co fide tial Troubleshooting: Language Some characters don't appear correctly on my smartphone The Bla kBe ® E te p ise Se e o Bla kBe ® I te et Se i e that's asso iated ith ou Bla kBe suppo t the ha a te s. Fo o e i fo atio , o ta t ou i eless se i e p o ide o ad i ist ato . s a tpho e ight ot I can't find a display language on my smartphone You a use the Bla kBe ® Desktop Soft a e to add a displa la guage to ou Bla kBe s a tpho e. To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . • Fo Co e t ou s a tpho e to ou o pute a d ope the Bla kBe o e i fo Desktop Soft a e. atio a out addi g appli atio s a d displa la guages, see the Help i the Bla kBe Desktop Soft a e. RIM St i tl Co fide tial Screen display How to: Screen display Use a picture as your smartphone wallpaper . O the Ho e s ee , li k the Media i o > Pi tu es i o . . B o se to a pi tu e. ke > Set As Wallpape . . P ess the this o ! Related i fo atio M displa ha ged, Set options for backlighting . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k Displa > S ee Displa . . Do a of the follo i g: • To ha ge the ight ess of the a klight fo the s ee , ha ge the Ba klight B ight ess field. • To ha ge the le gth of ti e that the a klight sta s o he ou' e ot tou hi g ou Bla kBe ® s a tpho e, ha ge the Ba klight Ti eout field. • To stop the a klight f o adjusti g to lighti g o ditio s, lea the Auto ati all Di Ba klight he k o . . P ess the ke > Sa e. Related i fo atio The s ee tu s off, Change the display font O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > S ee Displa . Cha ge the fo t fields. P ess the ke > Sa e. RIM St i tl Co fide tial Organizing applications on the Home screen About organizing application icons Appli atio i o s a appea o the Ho e s ee o i folde s o the Ho e s ee . If ou a ot see all ou appli atio i o s, the ight e hidde . You a ake all ou appli atio i o s isi le o the Ho e s ee o i folde s sele ti g Sho All I o s f o the Ho e s ee e u. You a eo de appli atio i o s to ha ge hi h i o s appea fi st o the Ho e s ee . You a also eate a d delete folde s, ha ge the folde i o st le fo folde s that ou eate, a d o e appli atio i o s i to folde s a d out of folde s. You a also sele t hi h pa els appea o the Ho e s ee sele ti g Ma age Pa els f o the Ho e s ee e u. Show, hide, or find an application icon Depe di g o ou the e, ou ight ot e a le to hide so e appli atio i o s. O the Ho e s ee o i a folde , do a of the follo i g: • To see all ou appli atio i o s, o the a igatio a , li k All. ke > Hide I o . If the i o appea s i othe pa els, ou • To hide a appli atio i o , highlight the i o . P ess the a hide the i o i all pa els o i the u e t pa el o l . • To sho all hidde appli atio i o s, p ess the ke > Sho All I o s. ke > Hide I o . A he k a k should ot appea • To stop hidi g a appli atio i o , highlight the i o . P ess the eside the Hide I o field. Related i fo atio M displa ha ged, Move an application icon . O the Ho e s ee o i a . P ess the ke . • To o e the appli atio • To o e the appli atio • To o e the appli atio appli atio folde , highlight a appli atio i o . i o to a diffe e t lo atio o the Ho e s ee , li k Mo e. Cli k the e lo atio . i o i to a appli atio folde , li k Mo e To Folde . Cli k a appli atio folde . i o out of a appli atio folde , li k Mo e To Folde . Cli k Ho e o a appli atio folde . Add, rename, or delete a folder on the home screen O the ho e s ee , do o e of the follo i g: ke > Add Folde . T pe a a e fo the folde . Cli k Add. • To add a folde , p ess the • To e a e a folde , highlight a folde . P ess the ke > Edit Folde . T pe a a e fo the folde . Cli k Sa e. ke > Delete. • To delete a folde , highlight a folde . P ess the RIM St i tl Co fide tial Add a message that appears when your smartphone is locked O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > Message o Lo k S ee . T pe the te t that ou a t to appea o the s ee he ke > Sa e. P ess the ou s a tpho e is lo ked. Set the touch screen sensitivity You a . O . Cli • • set ho se siti e the s ee is to ou tou h. the Ho e s ee o i a folde , li k the Optio s i o . k T pi g a d I put > Tou hs ee Se siti it . If ou a t the s ee to espo d faste he ou tap it, ha ge the Tap I te al field to a lo e u e . If ou a t the s ee to espo d faste he ou tou h a d hold it, fo e a ple, he ou tou h a d hold the s ee to ope a pop-up e u, ha ge the Ho e Pe iod field to a lo e u e . . P ess the ke > Sa e. Turn off pop-up menus You a stop pop-up e us f o appea i . O the Ho e s ee o i a folde , li . Cli k T pi g a d I put > Tou hs ee . Clea the Ope Pop-up Me u o Tou . P ess the ke > Sa e. g he ou tou h a d hold ou fi ge o the s ee . k the Optio s i o . Se siti it . h-hold he k o . Turn on flashing LED notification for wireless coverage O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > S ee Displa . Sele t the LED Co e age I di ato he k o . ke > Sa e. P ess the Whe ou Bla kBe ® s a tpho e is o e ted to the i eless et o k, the LED light flashes g ee . To tu off the i eless o e age otifi atio , lea the LED Co e age I di ato he k o . Use grayscale or reverse contrast for the screen display . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k A essi ilit . • To use g a s ale fo the s ee displa , ha ge the Colo Co t ast field to G e s ale. • To use e e se o t ast fo the s ee displa , ha ge the Colo Co t ast field to Re e se Co t ast. RIM St i tl Co fide tial . P ess the ke > Sa e. External display Change options for notifications on the external display Whe the flip is losed, otifi atio fo ite s, su h as e essages, alls, o ale da e i de s, appea o the e te al displa . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Displa > E te al Notifi atio s. • To tu off the a ilit to e ie otifi atio s p essi g the Volu e ke s, ha ge the E a le Volu e Ke to S oll field to No. • To set the a klight to tu o ea h ti e that ou e ei e a otifi atio , ha ge the Auto ati Ba klight a d Notifi atio field to Yes. • To p e e t otifi atio details, su h as the o ta t a d su je t li e fo a essage, f o appea i g o the e te al displa , ha ge the Sho Notifi atio Detail field to Ne e . • To p e e t essage p e ie te t f o appea i g i essage otifi atio s, ha ge the Sho Message P e ie field to No. • To ha ge the du atio that otifi atio s appea o the e te al displa , ha ge the Notifi atio C le Du atio field. . P ess the ke > Sa e. Review notifications on the external display Notifi atio s do ot appea o the e te al displa he the flip is ope o hile usi is pla i g. . To tu o the a klight if it is ot al ead o , p ess a Volu e ke o the Co e ie e ke o the ight side of ou Bla kBe ® s a tpho e. . To ope a otifi atio , p ess a Volu e ke . • To o e to the e t otifi atio , p ess the Volu e Up ke . • To o e to the p e ious otifi atio , p ess the Volu e Do ke . • To sho the te t fo a essage, p ess the Co e ie e ke o the ight side of ou s a tpho e. Themes About themes Depe di g o ou i eless se i e p o ide , ou ight e a le to set a the e o ou Bla kBe ® s a tpho e that ha ges ho ite s su h as appli atio s, i di ato s, o ds, a d i o s appea . The es ight e p eloaded o ou s a tpho e. You ight also e a le to do load the es f o the Bla kBe App Wo ld™. Change themes . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Displa > S ee Displa . RIM St i tl Co fide tial . I the The e se tio , li k a the e. . Cli k A ti ate. To delete a the e, li k the the e. Cli k Delete. Related i fo atio M displa ha ged, Personalize: Screen display Change the display font O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > S ee Displa . Cha ge the fo t fields. ke > Sa e. P ess the Use a picture as your smartphone wallpaper . O the Ho e s ee , li k the Media i o > Pi tu es i o . . B o se to a pi tu e. ke > Set As Wallpape . . P ess the this o ! Related i fo atio M displa ha ged, Add a message that appears when your smartphone is locked O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > Message o Lo k S ee . T pe the te t that ou a t to appea o the s ee he ke > Sa e. P ess the ou s a tpho e is lo ked. Use grayscale or reverse contrast for the screen display . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k A essi ilit . • To use g a s ale fo the s ee displa , ha ge the Colo Co t ast field to G e s ale. • To use e e se o t ast fo the s ee displa , ha ge the Colo Co t ast field to Re e se Co t ast. . P ess the ke > Sa e. RIM St i tl Co fide tial Themes About themes Depe di g o ou i eless se i e p o ide , ou ight e a le to set a the e o ou Bla kBe ® s a tpho e that ha ges ho ite s su h as appli atio s, i di ato s, o ds, a d i o s appea . The es ight e p eloaded o ou s a tpho e. You ight also e a le to do load the es f o the Bla kBe App Wo ld™. Change themes O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > S ee Displa . I the The e se tio , li k a the e. Cli k A ti ate. To delete a the e, li k the the e. Cli k Delete. Related i fo atio M displa ha ged, Troubleshooting: Display My display changed Depe di g o ou the e, displa optio s su h as i o s, fo ts, a d ou Ho e s ee s it h the es. a kg ou d, ight ha ge he ou No application opens when I press a Convenience key the follo i g: • • • If ou ha e 't do e so, assig a appli atio to the ke . Ope the flip a d p ess the Co e ie e ke agai . Appli atio s do 't ope Ve if that ou did 't delete the appli atio that ou assig ed to the ke . he the flip is losed. The screen turns off Whe ou do 't use ou Bla kBe ® s a tpho e fo a pe iod of ti e, the s ee tu s off to o se e atte ha ge the le gth of ti e that the a klight sta s o he ou a e 't tou hi g ou s a tpho e. To tu o the s ee , li k the t a kpad o p ess a ke . po e . You a RIM St i tl Co fide tial Related i fo atio Set optio s fo a klighti g, A pop-up menu appears when I touch the screen Whe ou tou h a d hold ou fi ge o the s ee fo a e tai a ou t of ti e, a pop-up a to sele t o e u ite s. You a tu off pop-up e us appea . e us o ha ge the tou hs ee se siti it optio s to i Related i fo atio Tu off pop-up e us, Set the tou h s ee se siti it , e u appea s to p o ide a ui k ease the a ou t of ti e efo e pop-up RIM St i tl Co fide tial GPS technology Depe di g o ou i eless se i e p o ide , this featu e ight ot e suppo ted. Getting started: GPS technology Depe di g o ou i eless se i e p o ide , this featu e ight ot e suppo ted. About GPS technology Depe di g o ou i eless se i e p o ide , this featu e ight ot e suppo ted. You a use GPS te h olog o ou Bla kBe ® s a tpho e to get ou GPS lo atio a d to use lo atio - ased appli atio s a d lo atio - ased se i es. Lo atio - ased appli atio s a use ou GPS lo atio to p o ide ou ith i fo atio su h as d i i g di e tio s. If ou s a tpho e does ot ha e a i te al GPS e ei e o ou i eless se i e p o ide does ot suppo t lo atio - ased se i es a d ou a t to use GPS te h olog , ou a pai ou s a tpho e ith a Bluetooth® e a led GPS e ei e . Fo o e i fo atio , o ta t ou i eless se i e p o ide . If ou s a tpho e is o e ted to a CDMA et o k a d ou ake a e e ge all o ou s a tpho e is i E e ge Call a k Mode, a e e ge ope ato ight e a le to use GPS te h olog to esti ate ou lo atio . Note: I a e e ge , al a s p o ide the e e ge ope ato ith as u h i fo atio as possi le. E e ge ope ato s ight ot e a le to esti ate ou lo atio usi g o l GPS te h olog . How to: GPS technology Depe di g o ou i eless se i e p o ide , this featu e ight ot e suppo ted. Turn off location aiding or location data Lo atio aidi g a d lo atio data, if a aila le fo ou Bla kBe ® s a tpho e, i p o e the pe fo a e of GPS te h olog , ut e ause these featu es use the i eless et o k, ou data se i e ha ges ight e i eased. To a oid these ha ges, ou a tu off lo atio aidi g o lo atio data, ut it ight take lo ge fo ou s a tpho e to get ou GPS lo atio . Fo o e i fo atio a out data se i e ha ges, o ta t ou i eless se i e p o ide . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Lo atio Setti gs. • To tu off lo atio aidi g, i the Lo atio Aidi g se tio , ha ge the Setti g field to Disa led. • To tu off lo atio aidi g hile oa i g, i the Lo atio Aidi g se tio , ha ge the Setti g field to Disa led While Roa i g. • To tu off lo atio data, i the Lo atio Data se tio , ha ge the Setti g field to Disa led. RIM St i tl Co fide tial • To tu off lo atio data hile oa i g, i the Lo atio Data se tio , ha ge the Setti g field to Disa led While Roa i g. . P ess the ke > Sa e. Turn on GPS technology Depe di g o ou Bla kBe ® s a tpho e odel a d i eless et o k, this featu e Note: The GPS optio s that appea o ou s a tpho e ight diffe slightl f o . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Lo atio Setti gs. . Cha ge the Lo atio Se i es field to Lo atio O . . P ess the ke > Sa e. To tu ight ot e suppo ted. the optio s that appea i this task. off GPS te h olog , ha ge the Lo atio Se i es field to Lo atio Off. Set the GPS receiver that you use to track your movement To pe fo this task, if ou do 't ha e a i te al GPS e ei e , ou e a led GPS e ei e . ust pai ou Bla kBe ® s a tpho e ith a Bluetooth® O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Lo atio Setti gs. Cha ge the GPS Data Sou e field. ke > Sa e. P ess the Prevent others from tracking your location If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ad i ist ato Bla kBe s a tpho e. Fo o e i fo atio , o ta t ou ad i ist ato . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Lo atio Setti gs. . Cha ge the Lo atio Se i es field to Lo atio Off. . P ess the ke > Sa e. ight e a le to t a k the lo atio of ou Get your GPS location Depe di g o ou i eless se i e p o ide a d i eless et o k, this featu e ight ot e suppo ted. You Bla kBe ® s a tpho e ust ha e a i te al GPS e ei e o e pai ed ith a Bluetooth® e a led GPS e ei e to pe fo this task. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Lo atio Setti gs. RIM St i tl Co fide tial . P ess the ke > Ref esh Lo atio . The lo gitude a d latitude oo di ates fo ou u e t lo atio appea . Troubleshooting: GPS technology Depe di g o ou i eless se i e p o ide , this featu e ight ot e suppo ted. I can't use GPS technology Depe di g o ou If ou a e outdoo s, lose to a i do . i eless se i e p o ide , this featu e o ea a f o ight ot e suppo ted. uildi gs a d e pose ou Bla kBe ® s a tpho e to ope sk . If ou a e i doo s, o e If ou ha e pai ed ou s a tpho e ith a Bluetooth® e a led GPS e ei e , e if that the Bluetooth e a led GPS e ei e is tu ed o . If ou a e usi g GPS te h olog fo the fi st ti e, ait a sho t pe iod of ti e fo ou s a tpho e to get ou GPS lo atio . RIM St i tl Co fide tial Compass Getting started: Compass About the compass Depe di g o ou i eless se i e p o ide , this featu e ight ot e suppo ted. You a use the Co pass appli atio to dete i e ou di e tio i elatio to the Ea th's ag eti poles o to t ue o th. You a also use the Co pass appli atio ith lo atio - ased appli atio s, su h as the Maps appli atio that ight e p eloaded o ou s a tpho e, to p o ide ou ith i fo atio su h as d i i g di e tio s o ou positio i elatio to poi ts of i te est. The Co pass appli atio is ost a u ate he ou pla e ou s a tpho e o a flat su fa e o hold it ho izo tall . To use this featu e, ou Bla kBe ® s a tpho e ust ha e a i te al GPS e ei e . If ou s a tpho e does ot ha e a i te al GPS e ei e , ou a pai ou s a tpho e ith a Bluetooth® e a led GPS e ei e . Fo o e i fo atio , o ta t ou i eless se i e p o ide . How to: Compass View location on a map from the compass You a ie the o pass a d ou lo atio o a ap at the sa e ti e. . O the Ho e s ee o i the Appli atio s folde , li k the Co pass i o . ke > Lo atio o Map. . P ess the To etu to the Co pass appli atio , p ess the ke > Close. Navigate to a destination You a use the Co pass appli atio to help ou a igate di e tio a a ea ith o oads o if ou a e alki g to ou desti atio . athe tha a d i i g oute, fo e a ple, if ou a e i . O the Ho e s ee o i the Appli atio s folde , li k the Co pass i o . ke > Set Desti atio . . P ess the • To fi d ou desti atio o the ap, pla e the u so o the ap. • To sea h fo a spe ifi lo atio , i the Sea h field, t pe the add ess o the latitude a d lo gitude oo di ates. Cli k the desti atio . • To sea h fo a poi t of i te est, su h as a usi ess o la d a k, i the Sea h field, t pe the i fo atio fo the poi t of i te est. Cli k the desti atio . RIM St i tl Co fide tial . P ess the ke > Sele t Lo atio . The o pass displa s the di e tio of the desti atio . To lea the desti atio f o the o pass, p ess the ke > Clea Desti atio . Calibrate the compass manually Whe "Cali atio e ui ed" appea s at the otto of the s ee , ou should ali ate the o pass a u ate o pass eadi g. . O the Ho e s ee o i the Appli atio s folde , li k the Co pass i o . ke > Cali atio . . P ess the . Flip a d tilt ou Bla kBe ® s a tpho e u til it i ates. a uall fo a oe Personalize: Compass Change options for the compass . O the Ho e s ee o i the Appli atio s folde , li k the Co pass i o . . P ess the ke > Optio s. • To ha ge the a latitude a d lo gitude oo di ates a e displa ed, ha ge the Lo atio LAT/LON displa fo field. • To set a diffe e t o pass fa e, ha ge the S ee Mode field. • To ha ge he e the o pass poi ts, ha ge the Mag et/T ue No th field. . P ess the ke > Sa e. at Troubleshooting: Compass I'm not receiving an accurate reading from the compass the follo i g a tio s: • • • If the o pass does 't poi t o th, o e ou Bla kBe ® s a tpho e a a f o etal o ag ets. If "Cali atio e ui ed" appea s at the otto of the s ee , ali ate the o pass a uall . To help p e e t etal a d ag ets f o i te fe i g ith the o pass, lose the Co pass appli atio efo e ou get i a ehi le o i se t ou s a tpho e i a holste . Related i fo atio Cali ate the o pass a uall , RIM St i tl Co fide tial Maps How to: Maps Pan a map To pa displa . O . If . O a ap, ou Bla kBe ® s a tpho e ust e i pa ode a d ot zoo ed at the top of the ap. the Ho e s ee , li k the Maps i o . ke > Pa Mode. ou s a tpho e is i zoo ode, p ess the the t a kpad, slide ou fi ge i a di e tio . ode. The ode that ou s a tpho e is i is Zoom in to or out from a map To zoo i to o out f o a ap, ou Bla kBe ® s a tpho e ust e i zoo s a tpho e is i is displa ed at the top of the ap. . O the Ho e s ee , li k the Maps i o . ke > )oo Mode. . If ou s a tpho e is i pa ode, p ess the . Do o e of the follo i g: • To zoo i , o the t a kpad, slide ou fi ge up. ke > )oo to Poi t. • To zoo to a poi t o a ap, p ess the • To zoo out, o the t a kpad, slide ou fi ge do . ode a d ot pa ode. The ode that ou View a location on a map . O the Ho e s ee , li k the Maps i o . ke > Fi d a Lo atio . . P ess the • To sea h fo a poi t of i te est su h as a usi ess o la d a k, i the Fi d a sto e, afé, et . field, t pe the i fo fo the poi t of i te est. Highlight the poi t of i te est. • To ie a e lo atio , i the Fi d a add ess field, t pe a add ess. Highlight the lo atio . • To ie a lo atio fo a o ta t, i the Fi d a sto e, afé, et . field, t pe the o ta t a e. Highlight the o ta t i fo atio . • To ie a fa o ite lo atio , i the Fa o ites se tio , highlight the lo atio . ke > Vie o Map. . P ess the atio If ou a e ie i g a lo atio othe tha ou u e t lo atio , to get di e tio s to this lo atio f o ou u e t lo atio , p ess the ke > Na igate to He e. You Bla kBe ® s a tpho e ust ha e a i te al GPS e ei e o e pai ed ith a Bluetooth® e a led GPS e ei e to pe fo this task. RIM St i tl Co fide tial View an address on a map using a link Whe ou Bla kBe ® s a tpho e e og izes a add ess i the Me oPad, ou s a tpho e u de li es the add ess. . Highlight a u de li ed add ess. ke > Vie o Map. . P ess the e tai appli atio s, su h as i sta t essagi g appli atio s o View a list of points of interest near a location You a sea h fo poi ts of i te est su h as usi esses o la d a ks. Fo e a ple, ou ou u e t lo atio . . O the Ho e s ee , li k the Maps i o . . P ess the ke > Fi d Lo atio . . I the Fi d a sto e, afé, et . field, t pe the poi t of i te est i fo atio . . P ess the ke o the ke oa d. . P ess the ke > Vie All o Map. ight sea h fo offee shops ea View contact information for a point of interest Poi ts of i te est a e displa ed o aps as lo atio a ke s. O the Ho e s ee , li k the Maps i o . ke > Fi d Lo atio . P ess the I the Fi d a sto e, afé, et . field, t pe i fo atio fo a poi t of i te est. Highlight the lo atio . ke > Displa Details. P ess the Add a location to your list of favorites . O the Ho e s ee , li k the Maps i o . . Vie a lo atio o a ap. ke > Add as Fa o ite > OK. . P ess the To ie the list of ou fa o ite lo atio s, p ess the ke > Fa o ites. Change the information for a location in your list of favorites O the Ho e s ee , li k the Maps i o . ke > Fa o ites. P ess the Highlight a lo atio . ke > Edit Fa o ite. P ess the Do a of the follo i g: RIM St i tl Co fide tial • I the La el field, t pe a e a e fo the lo atio . • I the Des iptio field, t pe a des iptio of the lo atio . . Cli k OK. Delete a location from your list of favorites O the Ho e s ee , li k the Maps i o . ke > Fa o ites. P ess the Highlight a lo atio . P ess the ke > Re o e as Fa o ite. Cli k Yes. Get directions . O the Ho e s ee , li k the Maps i o . ke > Get Di e tio s. . P ess the . Do o e of the follo i g to spe if a sta ti g lo atio : • To spe if ou u e t lo atio , if ou Bla kBe ® s a tpho e has a i te al GPS e ei e o is pai ed ith a Bluetooth® e a led GPS e ei e , set the Sta t field to M Lo atio . • To spe if the lo atio that ou a e u e tl ie i g o a ap, set the Sta t field to Use e te of ap. If ou a e ie i g a fa o ite lo atio , li k the lo atio add ess. • To spe if a e lo atio sele ti g the lo atio o a ap, set the Sta t field to Sele t f o ap. Cli k the lo atio o the ap. • To spe if a poi t of i te est, su h as a usi ess o a la d a k, set the Sta t field to Fi d Lo atio . I the Fi d a sto e, afé, et . field, t pe the i fo atio fo the poi t of i te est. P ess the ke o the ke oa d. Cli k a poi t of i te est. • To spe if a o ta t's add ess, set the Sta t field to Fi d Lo atio . I the Fi d a sto e, afé, et . field, t pe the o ta t's a e. Cli k the o ta t. • To spe if a e lo atio t pi g the add ess, set the Sta t field to Fi d Lo atio . I the Fi d a add ess field, t pe ke o the ke oa d. Cli k the lo atio . the add ess. P ess the • To spe if a fa o ite lo atio , set the Sta t field to F o Fa o ites. I the list, li k a fa o ite lo atio . . Repeat step to spe if a e di g lo atio . . To ha ge the oute optio s, li k Route Optio s. Sele t the Fastest o Sho test optio . Sele t o lea the he k o eside o e o o e oute optio s. Cli k OK. . Cli k Sea h. Send a location You a se d a lo atio as a essage, fo e a ple, i a e ail o i sta t essage. The to the lo atio so that the e ipie t a ie the lo atio o a ap. . Do o e of the follo i g: ke . • To se d a lo atio ou a e ie i g o a ap, p ess the essage that ou se d i ludes a li k RIM St i tl Co fide tial • To se d a lo atio that's i a list, su h as ou list of fa o ite lo atio s, go to the list. Highlight the lo atio . P ess the ke . . Cli k Se d Lo atio . . Cli k a essage t pe. Copy a location . Do o e of the follo i g: • To op a lo atio ou a e ie i g o a ap, p ess the ke . • To op a lo atio that's i a list, su h as ou list of fa o ite lo atio s, go to the list. Highlight the lo atio . P ess the ke . . Cli k Cop Lo atio . To paste the lo atio , p ess the ke > Paste. Clear a map Whe ou lea a ap, a oute i fo atio displa ed o the ap o lo ge appea s. . O the Ho e s ee , li k the Maps i o . > Clea Map. . O a ap, p ess the Set the GPS receiver that you use to track your movement To pe fo this task, if ou do 't ha e a i te al GPS e ei e , ou e a led GPS e ei e . ust pai ou Bla kBe ® s a tpho e ith a Bluetooth® O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Lo atio Setti gs. Cha ge the GPS Data Sou e field. ke > Sa e. P ess the Keep backlighting on when you track your movement B default, a klighti g tu s off auto ati all afte a spe ified ti e to o se e atte po e . You a ha ge ap optio s so that a klighti g e ai s o he ou t a k ou o e e t u less the atte po e le el d ops elo a spe ified pe e tage. . O the Ho e s ee , li k the Maps i o . ke > Optio s. . P ess the . Cha ge the Ba klight Ti eout Whe Batte Le el field. . P ess the ke > Sa e. Related i fo atio Set optio s fo a klighti g, RIM St i tl Co fide tial Change the font settings for maps If ou ha ge the fo t setti gs fo aps, ou fo t setti gs fo all othe appli atio s do ot ha ge. ke > Optio s. O a ap, p ess the Cli k Glo al Map Optio s. Pe fo a of the follo i g a tio s: • Cha ge the Default Fo t Fa il field. • Cha ge the Mi i u Fo t Size field. . P ess the ke > Sa e. Change the units of measure for maps O a ap, p ess the ke > Optio s. Cli k Glo al Map Optio s. Cha ge the S ste of Measu e e t field. P ess the ke > Sa e. Change the display language for maps If ou ha ge ou displa la guage fo aps, the displa la guage setti gs fo all othe appli atio s do ot ha ge. ke > Optio s. O a ap, p ess the Cli k Glo al Map Optio s. Do o e of the follo i g: • To ie te t o aps o l i E glish, ha ge the Map Displa La guage field to E glish. • To ie te t o aps i the la guage of the lo atio ou a e ie i g, ha ge the Map Displa La guage field to I te atio al. . P ess the ke > Sa e. Tips: Maps Map shortcuts Depe di g o the t pi g i put la guage that ou a e usi g, so e sho t uts )oo i to a ap )oo out f o P ess I ap Mo e to the e t di e tio o a oute P ess O P ess N ight ot e a aila le. RIM St i tl Co fide tial Mo e to the p e ious di e tio o a oute P ess P Troubleshooting: Maps Some features aren't available on my smartphone The a aila ilit of e tai featu es o a d i eless se i e pla . ou Bla kBe ® s a tpho e Depe di g o ou essagi g se i e pla , so e featu es o optio s E ail P efe e es s ee . ight e affe ted ite s su h as ou s a tpho e ight ot e a aila le i the odel essage optio s o the If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio ight ot ha e set up so e featu es o ight p e e t ou f o usi g so e featu es o optio s. If ou ad i ist ato has set a optio fo ou, a lo k i di ato appea s eside the optio field. Fo o e i fo atio a out the featu es that a e a aila le o ad i ist ato , o isit . la k e . o /go/de i es. ou s a tpho e, o ta t ou i eless se i e p o ide o RIM St i tl Co fide tial Applications Getting started: Applications About the BlackBerry ID A Bla kBe ® ID gi es ou o e ie t a ess to ultiple Bla kBe p odu ts a d se i es. Afte ou eate a Bla kBe ID, ou a use a si gle e ail add ess a d pass o d to log i to a Bla kBe p odu t that suppo ts Bla kBe ID. With Bla kBe ID, ou a a age apps that ou do loaded f o the Bla kBe App Wo ld™ sto ef o t a d keep apps ou do loaded he ou s it h s a tpho es. Whe ou set up ou Bla kBe s a tpho e, ou ight e e ui ed to eate a Bla kBe ID. You a also eate a . la k e . o / la k e id. Bla kBe ID f o ithi a app that uses Bla kBe ID, o isiti g So e se i es a d apps that suppo t Bla kBe ® ID e ui e ou to e-e te ou logi i fo atio afte a e tai a ou t of ti e has passed if ou a e ot a ti el usi g the app. You ight also e e ui ed to e-e te ou Bla kBe ID logi i fo atio if ou ha ge a of ou Bla kBe ID i fo atio , if ou delete all the data o ou s a tpho e, o if ou update ou Bla kBe ® De i e Soft a e o ou s a tpho e. Related i fo atio C eate a Bla kBe ID, Cha ge ou Bla kBe ID i fo atio , About downloading apps with the BlackBerry App World With the Bla kBe App Wo ld™ sto ef o t, ou a sea h fo a d do load ga es, the es, so ial et o ki g apps, pe so al p odu ti it apps, a d u h o e. Usi g a e isti g Pa Pal® a ou t, ou a u a d do load apps to ou s a tpho e o e the i eless et o k. If ou do 't al ead ha e the Bla kBe App Wo ld o ou s a tpho e, ou a do load it at . la k e app o ld. o . Fo o e i fo atio a out a agi g apps usi g Bla kBe App Wo ld, li k the Bla kBe ke > Help. App Wo ld i o . P ess the Depe di g o ou i eless se i e p o ide a d egio , ou ight ha e the optio to add o update apps usi g the Bla kBe App Wo ld™ sto ef o t. You ight also e a le to do load apps f o a e page t isiti g o ile. la k e . o f o ou Bla kBe s a tpho e , o th ough ou i eless se i e p o ide . Data ha ges ight appl he ou add o use a app o e the i eless et o k. Fo o e i fo atio , o ta t ou i eless se i e p o ide . About adding apps with the BlackBerry Desktop Software If ou ha e the Bla kBe ® Desktop Soft a e i stalled o ou o pute , ou a o e t ou Bla kBe s a tpho e to ou o pute to add, update, e o e, o esto e apps. You a also add apps to ou s a tpho e that ou ha e do loaded to ou o pute , ithout ha i g to use the i eless et o k. RIM St i tl Co fide tial To do load the Bla kBe Fo o e i fo Soft a e. atio a out Desktop Soft a e, isit . la k e a agi g apps usi g the Bla kBe . o /desktop. Desktop Soft a e, see the Help i the Bla kBe Desktop About social networking apps You a use so ial et o ki g apps o ou Bla kBe ® s a tpho e to sta o e ted ith ou so ial et o ki g o ta ts. Depe di g o the so ial et o ki g app, ou ight e a le to se d essages, sha e pi tu es, ha ge ou status, a d o e. You a do load so ial et o ki g apps fo ou s a tpho e f o the Bla kBe App Wo ld™ sto ef o t. You ust ha e a i eless se i e data pla to use these apps. Depe di g o ou i eless se i e p o ide o o ga izatio , so e apps o featu es ight ot e suppo ted. Fo o e i fo atio a out so ial et o ki g apps, isit . la k e . o /suppo t. If ou eed help usi g a so ial ke a d li ki g Help o ou s a tpho e. et o ki g app, ou a fi d a s e s i the app p essi g the About instant messaging apps You a do load i sta t essagi g apps fo ou Bla kBe ® s a tpho e f o the Bla kBe App Wo ld™ sto ef o t. B default, ou s a tpho e o es ith Bla kBe ® Messe ge . You a use BBM™ to hat ith people ho ha e a Bla kBe s a tpho e se di g a d e ei i g essages a d files. You a also ha ge ou status a d displa pi tu e. With the Bla kBe ® G oups featu e of BBM, ou a sha e pi tu es, lists, appoi t e ts, a d o e. You ust ha e a i eless se i e data pla to use these apps. Depe di g o so e apps o featu es ight ot e suppo ted. ou i eless se i e p o ide o o ga izatio , . la k e . o /suppo t. If ou eed help usi g ke a d li ki g Help o ou s a tpho e. Fo o e i fo atio a out BBM a d othe i sta t essagi g apps, isit a i sta t essagi g app, ou a fi d a s e s i the app p essi g the How to: Applications About multitasking You Bla kBe ® s a tpho e suppo ts ultitaski g, hi h allo s ou to u o e tha o e appli atio at a ti e. Du i g a all, fo e a ple, ou ight a t to s it h to the Cale da appli atio to ie ou appoi t e ts o s it h to the Co ta ts appli atio to look up a o ta t. While ou a e pla i g a so g, ou ight a t to s it h to the Messages appli atio to epl to a essage. The e a e also sho t uts fo ost appli atio s that a help ou to pe fo o tasks ui kl . Note: The o e appli atio s that ou ha e u i g, the o e sto age spa e a d atte po e ou s a tpho e uses. To opti ize the pe fo a e of ou s a tpho e, t to lose appli atio s he ou a e fi ished ith the . Related i fo atio RIM St i tl Co fide tial Close a app so that it is ot u i g i the a kg ou d, Keep a appli atio u i g i the a kg ou d a d s it h to a othe appli atio , Create a BlackBerry ID Whe ou eate a Bla kBe ® ID, ou a use a e ail add ess fo add ess that ou ha e added to ou Bla kBe s a tpho e. ou Bla kBe ID; ou do ot ha e to use a e ail . Do o e of the follo i g: • F o a o pute , isit . la k e . o / la k e id. Cli k Registe fo a Bla kBe • If ou a e p o pted o ou s a tpho e, li k C eate Ne . . Co plete the i st u tio s o the s ee . ID. Change your BlackBerry ID information You a ha ge ou use a . O the Ho e s ee o i . Cli k De i e > Bla kBe . Cha ge the fields. . P ess the ke > Sa e, displa a e, se u it uestio a d a s e , a d pass o d. a folde , li k the Optio s i o . ID. e. You a also ha ge ou Bla kBe ID i fo atio f o a o pute , goi g to . la k e . o / la k e id. Keep an application running in the background and switch to another application Wat h the ideo • • • ke u til the appli atio s it he appea s. Cli k a appli atio To s it h to a othe appli atio , p ess a d hold the i o . If the appli atio i o that ou a t does 't appea , li k the Ho e i o a d a igate to the appli atio i o that ou a e looki g fo . ke . To etu to the Ho e s ee if ou a e ot o a all, p ess the To etu to the Ho e s ee if ou a e o all, p ess a d hold the ke u til the appli atio s it he appea s. Cli k the Ho e i o . Note: If ou p ess the ke Related i fo atio Close a app so that it is ot u A out ultitaski g, hile ou a e o a all, ou ill e d the all e e if ou ha e s it hed to a othe appli atio . i g i the a kg ou d, RIM St i tl Co fide tial Close an app so that it is not running in the background To opti ize the pe fo a e of ou Bla kBe ® s a tpho e, t to lose apps he I the app, do o e of the follo i g: ke > Close. • P ess the • P ess the ke . If e essa , o ti ue to p ess the Related i fo atio Keep a appli atio u A out ultitaski g, ou a e fi ished ith the . ke u til the ho e s ee appea s. i g i the a kg ou d a d s it h to a othe appli atio , Require your smartphone password before adding an app To pe fo this task, ou ust ha e set a Bla kBe ® s a tpho e pass o d. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Pass o d. Sele t the P o pt o Appli atio I stall he k o . ke > Sa e. P ess the View properties for an application . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Appli atio Ma age e t. . Cli k a appli atio . Delete an application If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio appli atio s. Fo o e i fo atio , o ta t ou ad i ist ato . . O the Ho e s ee o i a folde , highlight a appli atio i o . . P ess the ke > Delete. View the size of an application database . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > De i e a d Status I fo atio . ke > Data ase Sizes. . P ess the ight ot pe it ou to delete so e RIM St i tl Co fide tial Tips: Applications Tips: Finding apps Look i a folde o ou ho e s ee . Make all hidde apps isi le o the ho e s ee . So e apps a e lo ated i folde s o ou ho e s ee . Cli k a folde to see hat apps a e i side. O the ho e s ee , p ess the ke > Sho All I o s. To u hide the app, highlight it a d the li k Hide I o to lea the he k a k. If the i o is hidde i othe pa els, ou a u hide the i o i all pa els, o i the u e t pa el o l . If Sho All I o s does ot appea i the e u, the e a e o apps hidde f o ie . Sea h fo a app. O the ho e s ee , sta t t pi g the app a e. Ve if that the app is i stalled. O the ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Appli atio Ma age e t. If the app is listed, it is i stalled o ou Bla kBe ® s a tpho e. Tips: Freeing and conserving storage space T to ai tai at least KB of a aila le appli atio sto age o ou Bla kBe ® s a tpho e. If ou fi d that ou s a tpho e p o esses a e u usuall slo , t f eei g sto age spa e deleti g files that ou do 't eed. Cha gi g optio s fo e ail, ale da e t ies, a d edia files ight help ou o se e sto age spa e. Che k ho Close a u h f ee sto age spa e ou ha e. apps ou' e ot usi g. O the ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Sto age. I a app, p ess the ke > Close o p ess the ke u til the ho e s ee appea s. Delete u Delete eeded files. o si g histo O the ho e s ee o i a folde , li k the Files i o . Fi d a d highlight a file. P ess the ke > Delete. a d lea the a he. O the ho e s ee , li k the B o se i o . P ess the ke > Optio s. Go to the Clea B o si g Data se tio . RIM St i tl Co fide tial Redu e the a ou t of ti e that ou s a tpho e sto es e ail essages a d ale da e t ies. O the ho e s ee , li k the Messages i o o Cale da i o . P ess the ke > Optio s. Stop sto i g se t O the ho e s ee , li k the Messages i o . P ess the essages o ou s a tpho e. ke > Optio s > E ail P efe e es. Re ei e o l the fi st se tio of lo g e ail hoose hethe to do load o e. Sto e files o a essages, a d edia a d i stead of the s a tpho e. Redu e the size of pi tu es ou take. O the ho e s ee , li k the Messages i o . P ess the ke > Optio s > Message Displa a d A tio s. You Bla kBe s a tpho e suppo ts edia a d sizes up to GB. O l i oSD edia a ds a e suppo ted. O the ho e s ee , li k the Ca e a i o . P ess the ke > Optio s. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Related i fo atio Cop , o e, e a e, o delete a file, Re ei e o l the fi st se tio of lo g e ail essages, Cha ge the size of pi tu es that ou take, Vie the a ou t of a aila le sto age spa e o ou s a tpho e, Set ho lo g ou s a tpho e sto es essages, Stop sto i g essages se t f o ou o pute o ou s a tpho e, Stop sto i g essages se t f o ou s a tpho e o ou o pute , Cha ge ho lo g ou s a tpho e sto es ale da e t ies, Keep a appli atio u i g i the a kg ou d a d s it h to a othe appli atio , The appli atio sto age o s a tpho e is lo , Troubleshooting: Applications I can't add, update, or return to the previous version of an app If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou o ga izatio s a tpho e apps. Fo o e i fo atio , o ta t ou ad i ist ato . ight ot pe the follo i g a tio s: • • Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. Ve if that ou s a tpho e has e ough sto age spa e to add o update the app. it ou to add o update RIM St i tl Co fide tial I deleted an app that I want back If ou delete a app that ou do loaded, ou ight e a le to esto e the app to ou Bla kBe ® s a tpho e. o e of the follo i g: • If ou do loaded the app f o the Bla kBe App Wo ld™ sto ef o t, o the Ho e s ee , li k the Bla kBe App ke > Help. Wo ld i o . P ess the If ou do loaded the app ith the Bla kBe ® Desktop Soft a e, fo o e i fo atio a out esto i g apps, see the Help i the Bla kBe Desktop Soft a e. If ou do loaded the app f o ou i eless se i e p o ide o a thi d-pa t o ga izatio , fo o e i fo atio a out esto i g the app, o ta t ou i eless se i e p o ide o the thi d-pa t o ga izatio . • • Error messages: Smartphone E o This essage appea s he the e is a appli atio e o . the follo i g a tio s: • • Reset ou Bla kBe ® s a tpho e. If the e o essage still appea s afte ou eset ou s a tpho e, eload ou Bla kBe eload p o ess deletes ou s a tpho e data. ® De i e Soft a e. The E o This essage appea s he the e is a appli atio e o . the follo i g a tio s: • • Reset ou s a tpho e. If the e o essage still appea s afte ou eset ou s a tpho e, eload ou Bla kBe p o ess deletes ou s a tpho e data. De i e Soft a e. The eload E o This essage appea s he the e is a e o ith the Bla kBe De i e Soft a e. the follo i g a tio s: • • Reset ou s a tpho e. If the e o essage still appea s afte ou eset ou s a tpho e, eload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou i eless se i e p o ide . • E o This essage appea s he ou s a tpho e's se u it se i es do 't sta t. RIM St i tl Co fide tial the follo i g a tio s: • • Reload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou p o ide . i eless se i e E o This essage appea s he ou s a tpho e fi ds o e ai i g p o esses to u . the follo i g a tio s: • • Reset ou s a tpho e. If the e o essage still appea s afte ou eset ou s a tpho e, eload ou Bla kBe p o ess deletes ou s a tpho e data. De i e Soft a e. The eload E o This essage appea s he the e is a appli atio e o . the follo i g a tio s: • • Reset ou s a tpho e. If the e o essage still appea s afte ou eset ou s a tpho e, eload ou Bla kBe p o ess deletes ou s a tpho e data. De i e Soft a e. The eload E o This essage appea s he the e is a e o du i g a Bla kBe De i e Soft a e update. the follo i g a tio s: • • Reload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou p o ide . i eless se i e E o This essage appea s he the e is a appli atio e o . the follo i g a tio s: • • Reload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou p o ide . i eless se i e E o This essage appea s he ou t to eset ou s a tpho e hile the s a tpho e is deleti g data. You s a tpho e deletes ou s a tpho e data he ou e eed the u e of allo ed s a tpho e pass o d atte pts. If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ad i ist ato ight e a le to ha ge optio s that ill i i ize the ha e of this e o essage appea i g agai . Fo o e i fo atio , o ta t ou ad i ist ato . the follo i g a tio s: RIM St i tl Co fide tial • • Reload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou p o ide . i eless se i e E o This essage appea s he a o fli t o u s et ee o ta t ou i eless se i e p o ide . ou s a tpho e's ha d a e a d soft a e. Fo o e i fo atio , E o This essage appea s he the e is a e o ith the Bla kBe De i e Soft a e. the follo i g a tio s: • • Reload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou p o ide . i eless se i e E o This essage appea s he the e is a s ste e o. the follo i g a tio s: • • Reload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou p o ide . i eless se i e E o This essage appea s he the e is a appli atio e o . the follo i g a tio s: • • Reset ou s a tpho e. If the e o essage still appea s afte ou eset ou s a tpho e, eload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou i eless se i e p o ide . • E o This essage appea s he ou s a tpho e does 't ha e e ough sto age spa e to sta t a appli atio . the follo i g a tio s: • • Reload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou p o ide . E o This essage appea s he the e is a appli atio e o . i eless se i e RIM St i tl Co fide tial the follo i g a tio s: • • Reload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou p o ide . i eless se i e E o This essage appea s he the e is a appli atio e o . • Reload ou Bla kBe De i e Soft a e. The eload p o ess deletes ou s a tpho e data. • If the e o essage still appea s afte ou eload ou Bla kBe De i e Soft a e, o ta t ou p o ide . i eless se i e Related i fo atio Bla kBe De i e Soft a e, Se u it asi s, Reset ou s a tpho e, Reload the BlackBerry Device Software using the BlackBerry Desktop Software Befo e ou eload the Bla kBe Soft a e. You a Bla kBe ® De i e Soft a e, do load a d i stall the latest e sio of the Bla kBe ® Desktop eed to eload the Bla kBe De i e Soft a e to esol e a te h i al issue. It ight take up to a hou to eload the De i e Soft a e. Du i g that ti e, ou a 't dis o e t ou Bla kBe s a tpho e f o ou o pute . Note: You ight ot e a le to a k up ou s a tpho e data if ou a e eloadi g the Bla kBe De i e Soft a e to esol e a te h i al issue, su h as a appli atio e o . . Co e t ou s a tpho e to ou o pute . . Ope the Bla kBe Desktop Soft a e. . I the Bla kBe Desktop Soft a e, li k Update. . To do load the ost e e t e sio of ou Bla kBe De i e Soft a e, li k Get update. . Do a of the follo i g: • To keep a a kup file of ou s a tpho e data a d setti gs, sele t the Ba k up ou de i e data he k o . This a kup file is esto ed to ou s a tpho e afte the soft a e eload fi ishes. If ou do 't a k up ou data, ou s a tpho e data, setti gs, a d e ail essages a e deleted f o ou s a tpho e he ou eload the soft a e. • To e pt ou a kup data, li k E pt a kup file. • If ou a t to e ei e a e ail he a updated e sio of the Bla kBe De i e Soft a e is a aila le, sele t the E ail e he e e sio s a e a aila le he k o . . Cli k I stall update. Related i fo atio A out updati g the Bla kBe De i e Soft a e, RIM St i tl Co fide tial BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You ight a t to update ou Bla kBe ® De i e Soft a e fo o e of the follo i g easo s: • To a ess e appli atio s a d featu es • To esol e a te h i al issue • You i eless se i e p o ide e ui es ou to update the Bla kBe De i e Soft a e The du atio of the update p o ess a a ge f o i utes to hou s, depe di g o the t pe of update, the a ou t of s a tpho e data, a d the u e of appli atio s o ou Bla kBe s a tpho e. You a ot use ou s a tpho e o ake e e ge alls he the update is i p og ess. Do ot e o e the atte hile the update is i p og ess. O e the i eless et o k You a update ou Bla kBe De i e Soft a e o e the i eless et o k if a Soft a e Update i o appea s o the ho e s ee of ou s a tpho e. You a also he k fo updates a uall th ough the s a tpho e optio s. The a aila le update ight e a o plete soft a e update, o a pa tial soft a e update o l . If the a aila le update is a o plete soft a e update, ou s a tpho e data is a ked up o ou s a tpho e a d esto ed du i g the i stallatio p o ess. You i eless se i e p o ide o ad i ist ato ight ot allo ou to update the Bla kBe De i e Soft a e o e the i eless et o k, o ight ot allo ou to update it he the e is a g eate olu e of et o k t affi . Depe di g o ou i eless se i e p o ide , e t a fees ight appl he ou do load the update to ou s a tpho e. Fo a e site You a update ou Bla kBe De i e Soft a e o e ti g ou s a tpho e to ou o pute a d isiti g . la k e . o /update . If ou o k e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ad i ist ato allo ou to update the Bla kBe De i e Soft a e f o a e site. Usi g the Bla kBe ight ot Desktop Soft a e If ou ha e the Bla kBe Desktop Soft a e i stalled o ou o pute , ou a update ou Bla kBe De i e Soft a e f o ou o pute . Fo o e i fo atio a out updati g the Bla kBe De i e Soft a e f o ou o pute , see the Help i the Bla kBe Desktop Soft a e. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Update the BlackBerry Device Software from a website If ou e ail a ou t uses a Bla kBe ® E te p ise Se e ou ight ot e a le to pe fo ad i ist ato fo Bla kBe ® De i e Soft a e updates that ha e ee app o ed fo use i this task. Che k ith ou ou o ga izatio . RIM St i tl Co fide tial Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. . F o ou o pute , isit . la k e . o /update. . Cli k Che k fo Updates. . Co e t ou Bla kBe s a tpho e to ou o pute . . Co plete the i st u tio s o the s ee . Related i fo atio M s a tpho e does 't ha e e ough a aila le sto age spa e to update the Bla kBe De i e Soft a e, Update the BlackBerry Device Software using the BlackBerry Desktop Software Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Co e t ou Bla kBe ® s a tpho e to ou o pute a d ope the Bla kBe see the Help i the Bla kBe Desktop Soft a e. ® Desktop Soft a e. Fo Related i fo atio M s a tpho e does 't ha e e ough a aila le sto age spa e to update the Bla kBe o e i fo atio , De i e Soft a e, Update the BlackBerry Device Software over the wireless network You a use ou Bla kBe ® s a tpho e he ou do load the Bla kBe ® De i e Soft a e ut ot hile ou i stall the soft a e. Du i g the i stallatio p o ess, ou s a tpho e ight eset o displa a hite s ee . If e ptio is tu ed o , ou ight eed to t pe ou pass o d at a ious ti es du i g the i stallatio p o ess. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. . O the ho e s ee , li k the i o . If ou do 't ha e the i o , o the ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Soft a e Updates. . Co plete the i st u tio s o the s ee . Related i fo atio I a 't update the Bla kBe De i e Soft a e o e the i eless et o k, M s a tpho e does 't ha e e ough a aila le sto age spa e to update the Bla kBe De i e Soft a e, RIM St i tl Co fide tial Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depe di g o the optio s that ou i eless se i e p o ide o ad i ist ato sets, ou ight ot e a le to pe fo this task. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Soft a e Updates. • If ou e e tl updated ou Bla kBe ® De i e Soft a e, to etu to the p e ious soft a e e sio , p ess the ke > Vie Result > Do g ade. • To do Pe fo g ade to a ea lie soft a e e sio , s oll to a soft a e e sio that the Do i o appea s eside. Cli k g ade. Follo the i st u tio s o the s ee . Delete the previous version of the BlackBerry Device Software Depe di g o the optio s that ou i eless se i e p o ide o ad i ist ato sets, ou ight ot e a le to pe fo this task. If ou e e tl updated ou Bla kBe ® De i e Soft a e o e the i eless et o k, the p e ious e sio of ou soft a e ight e te po a il sto ed o ou Bla kBe s a tpho e. To i ease the a ou t of appli atio sto age o ou s a tpho e, ou a delete the p e ious e sio . O the Ho e s ee Cli k De i e > Soft ke P ess the ke P ess the o i a folde , li k the Optio s i o . a e Updates. > Vie Result. > Delete Do g ade Data. Related i fo atio I a 't update the Bla kBe De i e Soft a e o e the i eless et o k, M s a tpho e does 't ha e e ough a aila le sto age spa e to update the Bla kBe De i e Soft a e, Hide or show an optional BlackBerry Device Software update Depe di g o the optio s that ou i eless se i e p o ide o ad i ist ato sets, ou ight ot e a le to pe fo this task. If a Bla kBe ® De i e Soft a e update is optio al, ou a hide the update o the Soft a e Updates s ee a d hide the Soft a e Update i o . Ma dato updates a 't e hidde . . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Soft a e Updates. ke > Hide. • To hide a optio al update, highlight a soft a e e sio . P ess the ke > Sho All. • To sho all hidde updates, p ess the Related i fo atio I a 't update the Bla kBe De i e Soft a e o e the i eless et o k, M s a tpho e does 't ha e e ough a aila le sto age spa e to update the Bla kBe De i e Soft a e, RIM St i tl Co fide tial Find your smartphone model number and version of the BlackBerry Device Software Do o e of the follo i g: • O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > A out De i e Ve sio s. • If suppo ted ou i put la guage, i a essage o e o, t pe e follo ed a spa e. Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depe di g o the optio s that ou i eless se i e p o ide o ad i ist ato sets, ou Bla kBe ® De i e Soft a e o e the i eless et o k. ight ot e a le to update ou the follo i g a tio s: • • • Ve if that ou Bla kBe s a tpho e is o e ted to a i eless et o k. Ve if that ou s a tpho e has e ough sto age spa e to update the Bla kBe De i e Soft a e. Ve if that ou' e ot oa i g outside of ou i eless se i e p o ide 's i eless o e age a ea. Depe di g o ou i eless se i e p o ide , ou ight ot e a le to update ou Bla kBe De i e Soft a e he oa i g. Fo o e i fo atio , o ta t ou i eless se i e p o ide . T to update ou Bla kBe De i e Soft a e o e the i eless et o k at a late ti e. Depe di g o ou i eless se i e p o ide , ou ight ot e a le to update ou Bla kBe De i e Soft a e at e tai ti es of the da , he the e is a g eate olu e of et o k t affi . T isiti g ou i eless se i e p o ide 's e site, as ou ight e a le to update ou Bla kBe De i e Soft a e f o the e site. • • My smartphone doesn't have enough available storage space to update the BlackBerry Device Software • • pe fo i g the follo i g a tio s: Delete edia files, displa la guages, o thi d-pa t appli atio s that ou do 't use. T a sfe edia files that ou ha e sto ed i the Bla kBe ® s a tpho e sto age spa e to a edia a d. RIM St i tl Co fide tial Manage Connections Mobile network Getting started: Mobile network Wireless coverage indicators I di ato s i the uppe - ight o e of the Ho e s ee displa the i eless o e age le el fo the a ea i hi h ou a e usi g ou Bla kBe ® s a tpho e. Fo o e i fo atio a out i eless o e age a eas, o ta t ou i eless se i e p o ide . I di ato Des iptio P o ides i fo atio a out the st e gth of the i eless sig al. Th ee o o e a s i di ate a st o g sig al. A edu ed sig al displa ight i di ate i eased po e output f o ou s a tpho e as it atte pts to o e t to a eak sig al. G , G , H+ , EDGE, GPRS, NXTL, MIKE, o NTWK You a e o e ted to a o essagi g a d I te et o e i a a ea of edu ed i ou ight o l e a le to You a all o l e e ge ile et o k a d ou a a ess featu es su h as e ail si g. If ou do ot see o e of the i di ato s, ou ight eless o e age he e so e featu es a e ot a aila le ake a pho e all o se d a d e ei e te t essages . e s. You a e i a a ea of o i eless o e age. The o e tio to the o ile et o k is tu ed off. You a e o e ted to a Wi-Fi® et o k a d ou a a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the Wi-Fi o e tio . You Wi-Fi o e tio is tu ed o , ut ou a e ot o e ted to a Wi-Fi et o k, o ou a e o e ted to a Wi-Fi et o k, ut ou a ot a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the Wi-Fi o e tio . You Bluetooth® o e a led de i e. e tio is tu ed o , a d ou a e o You Bluetooth o e a led de i e. e tio is tu ed o , ut ou a e ot o You NFC o e tio is tu ed o . e ted to a Bluetooth e ted to a Bluetooth RIM St i tl Co fide tial Related i fo atio A out e e ge alls a d E e ge Call a k Mode, Check what wireless networks your smartphone connects to You a he k the t pes of et o ks ou s a tpho e a o e t to o ou s a tpho e, as ell as isiti g . la k e . o /go/de i es to see featu e spe ifi atio s fo ou s a tpho e odel. The t pes of et o ks listed do ot efle t et o k o e tio s, o l the a ilit of ou s a tpho e odel to o e t to those et o ks. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > A out De i e Ve sio s. The t pes of et o ks ou s a tpho e a afte ou s a tpho e odel. Fo o e i fo atio a out the i eless et o ks that ou Bla kBe I for atio ooklet fo ou s a tpho e. ® s a tpho e o e t to a e listed i the e ts to, see the Safet a d Produ t Related i fo atio I a 't o e t to a GSM o UMTS et o k, I a 't o e t to a GSM o UMTS et o k, Turn on or turn off a network connection You should keep et o k o e tio s tu ed off i e tai pla es, su h as o a ai pla e o i a hospital. Fo i fo atio , see the Safet a d Produ t I for atio ooklet fo ou Bla kBe ® s a tpho e. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . • To tu o a et o k o e tio , sele t the he k o eside a o e tio t pe. • To tu off a et o k o e tio , lea the he k o eside a o e tio t pe. • To tu o the et o k o e tio s that e e tu ed o p e iousl , li k Resto e Co e tio s. Related i fo atio I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to a WLAN, I a 't o e t to the o ile I a 't o e t to the o ile I a 't o e t to a WLAN, et o k, o k, et o k, o k, et o k, et o k, a kets oe RIM St i tl Co fide tial How to: Mobile network Check what wireless networks your smartphone connects to You a he k the t pes of et o ks ou s a tpho e a o e t to o ou s a tpho e, as ell as isiti g . la k e . o /go/de i es to see featu e spe ifi atio s fo ou s a tpho e odel. The t pes of et o ks listed do ot efle t et o k o e tio s, o l the a ilit of ou s a tpho e odel to o e t to those et o ks. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > A out De i e Ve sio s. The t pes of et o ks ou s a tpho e a afte ou s a tpho e odel. Fo o e i fo atio a out the i eless et o ks that ou Bla kBe I for atio ooklet fo ou s a tpho e. ® s a tpho e o e t to a e listed i the e ts to, see the Safet a d Produ t Related i fo atio I a 't o e t to a GSM o UMTS et o k, I a 't o e t to a GSM o UMTS et o k, Turn on or turn off a network connection You should keep et o k o e tio s tu ed off i e tai pla es, su h as o a ai pla e o i a hospital. Fo i fo atio , see the Safet a d Produ t I for atio ooklet fo ou Bla kBe ® s a tpho e. oe O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . • To tu o a et o k o e tio , sele t the he k o eside a o e tio t pe. • To tu off a et o k o e tio , lea the he k o eside a o e tio t pe. • To tu o the et o k o e tio s that e e tu ed o p e iousl , li k Resto e Co e tio s. Related i fo atio I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to a WLAN, I a 't o e t to the o ile I a 't o e t to the o ile I a 't o e t to a WLAN, et o k, o k, et o k, o k, et o k, et o k, Check the status of network connections and services . O the Ho e s ee , li k the o . Cli k Se i es Status. a kets e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . RIM St i tl Co fide tial Roaming About roaming and international roaming ost ases, ou Bla kBe ® s a tpho e auto ati all o e ts to the app op iate i eless et o k he ou t a el outside ou i eless se i e p o ide 's o e age a ea. So eti es ou ight ha e to p o ide logi i fo atio efo e ou a a ess a i eless et o k. Whe ou oa , a t ia gula oa i g i di ato appea s at the top of the Ho e s ee . If ou s a tpho e e ui es a SIM a d, ou se i es efo e ou a oa . i eless se i e p o ide ight eed to set up ou SIM a d ith oa i g If ou s a tpho e o all o e ts to a CDMA et o k a d ou s a tpho e suppo ts i te atio al oa i g, ou ight eed to get a SIM a d that is set up fo i te atio al oa i g f o ou i eless se i e p o ide . You pho e u e sta s the sa e he ou t a el i te atio all . Fo o e i fo atio a out oa i g a d oa i g fees, o ta t ou i eless se i e p o ide . Switch wireless networks manually To pe fo this task, ou i eless se i e pla to a GSM® o UMTS® et o k. ust i lude this se i e a d ou Bla kBe ® s a tpho e ust e o e ted You s a tpho e is desig ed to s it h to a app op iate i eless et o k auto ati all he ou t a el. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Net o ks a d Co e tio s > Mo ile Net o k. . Cha ge the Net o k Sele tio Mode field to Ma ual. . Cli k a i eless et o k. . P ess the ke > Close. To o e t to ou Related i fo atio I a 't o e t to the I a 't o e t to the i eless se i e p o ide 's i eless et o k agai , ha ge the Net o k Sele tio Mode field to Auto ati . o ile et o k, o ile et o k, Turn on or turn off data service or set roaming options Depe di g o ou i eless se i e pla , ou ight e a le to tu off data se i e e ail essages, PIN essages, te t essages ith atta h e ts, a d o se se i e o ou Bla kBe ® s a tpho e so that o l pho e a d asi te t essagi g a e a aila le. You a also set ou s a tpho e to tu off data se i es he oa i g, hi h ight p e e t ou f o e ei i g additio al oa i g ha ges. Fo o e i fo atio , o ta t ou i eless se i e p o ide . . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Net o ks a d Co e tio s > Mo ile Net o k. . Do o e of the follo i g: • To tu o o tu off data se i e, ha ge the Data Se i es field. • To tu o o tu off data se i e he oa i g, ha ge the While Roa i g field. RIM St i tl Co fide tial • To e ei e a p o pt he to P o pt. ke > Close. . P ess the oa i g that allo s ou to tu o o tu off data se i e, ha ge the While Roa i g field Related i fo atio I a 't o e t to the o ile et o k, Data se i e u a aila le, I a 't o e t to the o ile et o k, Data se i e u a aila le, Preferred wireless network list About the preferred wireless network list You i eless se i e p o ide ight ha e ag ee e ts ith othe i eless se i e p o ide s that pe it ou to use thei se i es he ou a e t a eli g. You a use the p efe ed i eless et o k list to o t ol the o de i hi h ou Bla kBe s a tpho e uses these othe i eless et o ks. You s a tpho e t ies to o e t to a i eless et o k ased o the o de i hi h the i eless et o ks appea i ou p efe ed i eless et o k list. Whe ou t a el, ou s a tpho e s a s fo the i eless et o ks o this list fi st. If o i eless et o k o the list is a aila le, ou s a tpho e is desig ed to o e t to a othe a aila le i eless et o k auto ati all . Note: E t a fees usuall appl p o ide . he ou oa . Fo o e i fo atio a out oa i g fees, o ta t ou i eless se i e Add a wireless network to the preferred wireless network list To pe fo this task, ou Bla kBe ® s a tpho e ust e o e ted to a GSM® o UMTS® et o k. Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o . Cli k Net o ks a d Co e tio s > Mo ile Net o k. . P ess the ke > M P efe ed Net o k List. ke > Add Net o k. . P ess the • To s a fo a i eless et o k to add, li k Sele t F o A aila le Net Net o k. • To s a fo a i eless et o k that is al ead k o to ou s a tpho i eless et o k. Cli k Sele t Net o k. • To add a i eless et o k, li k Ma ual E t . Set the p io it fo the . P ess the ke > Close. Related i fo atio I a 't o e t to a GSM o UMTS et o k, I a 't o e t to a GSM o UMTS et o k, li k the Ma age Co e tio s i o . o ks. Cli k a i eless et o k. Cli k Sele t e, li k Sele t F o K o Net o ks. Cli k a i eless et o k. T pe the MCC a d MNC. ® RIM St i tl Co fide tial Delete a wireless network from the preferred wireless network list To pe fo this task, ou Bla kBe ® s a tpho e ust e o e ted to a GSM® o UMTS® et o k. Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co . Cli k Net o ks a d Co e tio s > Mo ile Net o k. . P ess the ke > M P efe ed Net o k List. . Highlight a i eless et o k. . P ess the ke > Delete. ke > Close. . P ess the e tio s i o . Change the order of preferred networks To pe fo this task, ou Bla kBe ® s a tpho e ust e o e ted to a GSM® o UMTS® et o k. Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. You Bla kBe s a tpho e o e ts to et o ks ased o the o de that the appea i the p efe ed et o k list. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Net o ks a d Co e tio s > Mo ile Net o k. . P ess the ke > M P efe ed Net o k List. . Highlight a i eless et o k. . P ess the ke > Mo e. . Cli k the e lo atio . ke > Close. . P ess the Change the connection speed for the wireless network A faste o Depe di g o e tio speed e ui es ou o e atte po e . i eless se i e p o ide , ou ight ot e a le to ha ge the o O the Ho e s ee , li k the Ma age Co e tio s i o . Cli k Net o ks a d Co e tio s > Mo ile Net o k. Cha ge the Net o k Mode field. ke > Close. P ess the Related i fo atio I a 't o e t to the I a 't o e t to the o ile et o k, o ile et o k, Turn on flashing LED notification for wireless coverage . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Displa > S ee Displa . e tio speed fo the i eless et o k. RIM St i tl Co fide tial . Sele t the LED Co e age I di ato . P ess the ke > Sa e. he k o . Whe ou Bla kBe ® s a tpho e is o e ted to the i eless et o k, the LED light flashes g ee . To tu off the i eless o e age otifi atio , lea the LED Co e age I di ato he k o . Wireless coverage indicators I di ato s i the uppe - ight o e of the Ho e s ee displa the i eless o e age le el fo the a ea i hi h ou a e usi g ou Bla kBe ® s a tpho e. Fo o e i fo atio a out i eless o e age a eas, o ta t ou i eless se i e p o ide . I di ato Des iptio P o ides i fo atio a out the st e gth of the i eless sig al. Th ee o o e a s i di ate a st o g sig al. A edu ed sig al displa ight i di ate i eased po e output f o ou s a tpho e as it atte pts to o e t to a eak sig al. G , G , H+ , EDGE, GPRS, NXTL, MIKE, o NTWK You a e o e ted to a o essagi g a d I te et o e i a a ea of edu ed i ou ight o l e a le to You a all o l e e ge ile et o k a d ou a a ess featu es su h as e ail si g. If ou do ot see o e of the i di ato s, ou ight eless o e age he e so e featu es a e ot a aila le ake a pho e all o se d a d e ei e te t essages . e s. You a e i a a ea of o i eless o e age. The o e tio to the o ile et o k is tu ed off. You a e o e ted to a Wi-Fi® et o k a d ou a a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the Wi-Fi o e tio . You Wi-Fi o e tio is tu ed o , ut ou a e ot o e ted to a Wi-Fi et o k, o ou a e o e ted to a Wi-Fi et o k, ut ou a ot a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the Wi-Fi o e tio . You Bluetooth® o e a led de i e. e tio is tu ed o , a d ou a e o You Bluetooth o e a led de i e. e tio is tu ed o , ut ou a e ot o You NFC o Related i fo atio A out e e ge alls a d E e ge Call a k Mode, e tio is tu ed o . e ted to a Bluetooth e ted to a Bluetooth RIM St i tl Co fide tial Troubleshooting: Mobile network I can't connect to the mobile network the follo i g a tio s: • • If ou Bla kBe ® s a tpho e uses a SIM a d, e if that ou SIM a d is i se ted i ou s a tpho e o e tl . If ou s a tpho e o all o e ts to a CDMA et o k a d ou s a tpho e suppo ts i te atio al oa i g, e if that ou s a tpho e is i glo al oa i g ode a d that ou SIM a d is i se ted i ou s a tpho e o e tl . Ve if that ou tu ed o the o e tio to the i eless et o k. Ve if that ou' e o e ted to ou i eless se i e p o ide 's et o k. If ou s it hed i eless et o ks a uall , ou s a tpho e e ai s o e ted to that i eless et o k u til ou sele t ou i eless se i e p o ide 's et o k agai . If ou set a spe ifi speed fo i eless et o k o e tio s, e if that ou' e i a i eless o e age a ea that suppo ts the o e tio speed. • • • Related i fo atio Tu o o tu off a et o k o Tu o o tu off a et o k o S it h i eless et o ks a uall Tu o o tu off data se i e o Tu o o tu off a et o k o e tio , e tio , set oa i g optio s, e tio , Error messages Data service unavailable Des iptio This essage appea s he ou do 't ha e a ess to data se i es o ou Bla kBe Possi le solutio s the follo i g a tio s: • • • Ve if that ou' e i a i eless o e age a ea. Ve if that the data se i e o ou s a tpho e is tu ed o . If ou' e oa i g, e if that ou a a ess data se i es hile ou oa . Related i fo atio Tu o o tu off data se i e o set oa i g optio s, Tu o o tu off data se i e o set oa i g optio s, ® s a tpho e. RIM St i tl Co fide tial Wi-Fi technology Depe di g o ou Bla kBe ® s a tpho e odel, the Wi-Fi® featu e ight ot e suppo ted. Getting started: Wi-Fi technology About connecting to a Wi-Fi network With Wi-Fi® te h olog , ou Bla kBe ® s a tpho e a a ess the I te et o e ti g to a i eless oute o i eless a ess poi t at ou ho e, o k, o i a hotspot a ea. You s a tpho e uses the Wi-Fi et o k i stead of the o ile et o k to isit e pages, se d a d e ei e e ail essages, a d so o . Whe ou o e t to the I te et ith a Wi-Fi et o k, ou ight a oid data ha ges that a e asso iated ith usi g ou o ile et o k, a d, i ases, the o e tio speed is faste . Hotspots a e a aila le i a pu li pla es, su h as li a ies, ai po ts, hotels, offee shops, a d so o . So e hotspots a e f ee to use, hile othe s e ui e pa e t. You i eless se i e p o ide ight p o ide a appli atio fo ou s a tpho e that allo s ou to log i to a hotspot. If ou do ot ha e a appli atio o ou s a tpho e, ou ight ha e to set up ou o a ou t o li e a d log i a uall . If ou ha e a a ess poi t o oute that suppo ts Wi-Fi P ote ted Setup™, ou a Whe ithi atio so that the e t ti e that ou a e ou o e t to a Wi-Fi et o k, ou s a tpho e sa es the o e tio i fo a ge of that et o k, ou s a tpho e o e ts to it auto ati all . e t to it usi g Wi-Fi P ote ted Setup. Connect to a Wi-Fi network . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Set Up Wi-Fi. . If ou a t to o e t to a pu li hotspot o to a Wi-Fi® et o k that does ot e ui e authe ti atio , sele t the Sho Ope et o ks o l he k o . . Cli k the Wi-Fi et o k that ou a t to o e t to. . If the Wi-Fi et o k e ui es authe ti atio , t pe a pass o d fo the et o k. The a e of the Wi-Fi et o k appea s at the top of the Ho e s ee . Related i fo atio I a 't o e t to a Wi-Fi et o k, Connect to a Wi-Fi network manually If ou k o the a e of the Wi-Fi® et o k that ou a t to o e t to, ou a a uall o e t to the et o k. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k Set Up Wi-Fi > Othe Wa s to Co e t > Ma uall Co e t to Net o k. I the SSID field, t pe the a e of the Wi-Fi et o k. RIM St i tl Co fide tial . Cli k Ne t. . I the Se u it T pe field, li k the Wi-Fi et o k se u it t pe a d spe if a . Cli k Sa e a d Co e t. e uested i fo atio . Related i fo atio Optio s fo sa ed Wi-Fi et o ks, I a 't o e t to a Wi-Fi et o k, Check what wireless networks your smartphone connects to You a he k the t pes of et o ks ou s a tpho e a o e t to o ou s a tpho e, as ell as isiti g . la k e . o /go/de i es to see featu e spe ifi atio s fo ou s a tpho e odel. The t pes of et o ks listed do ot efle t et o k o e tio s, o l the a ilit of ou s a tpho e odel to o e t to those et o ks. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > A out De i e Ve sio s. The t pes of et o ks ou s a tpho e a afte ou s a tpho e odel. Fo o e i fo atio a out the i eless et o ks that ou Bla kBe I for atio ooklet fo ou s a tpho e. ® s a tpho e o e t to a e listed i the e ts to, see the Safet a d Produ t Related i fo atio I a 't o e t to a GSM o UMTS et o k, I a 't o e t to a GSM o UMTS et o k, Turn on or turn off a network connection You should keep et o k o e tio s tu ed off i e tai pla es, su h as o a ai pla e o i a hospital. Fo i fo atio , see the Safet a d Produ t I for atio ooklet fo ou Bla kBe ® s a tpho e. oe O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . • To tu o a et o k o e tio , sele t the he k o eside a o e tio t pe. • To tu off a et o k o e tio , lea the he k o eside a o e tio t pe. • To tu o the et o k o e tio s that e e tu ed o p e iousl , li k Resto e Co e tio s. Related i fo atio I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to a WLAN, I a 't o e t to the o ile I a 't o e t to the o ile I a 't o e t to a WLAN, et o k, o k, et o k, o k, et o k, et o k, Check the status of network connections and services . O the Ho e s ee , li k the o . Cli k Se i es Status. a kets e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . RIM St i tl Co fide tial Wireless coverage indicators I di ato s i the uppe - ight o e of the Ho e s ee displa the i eless o e age le el fo the a ea i hi h ou a e usi g ou Bla kBe ® s a tpho e. Fo o e i fo atio a out i eless o e age a eas, o ta t ou i eless se i e p o ide . I di ato Des iptio P o ides i fo atio a out the st e gth of the i eless sig al. Th ee o o e a s i di ate a st o g sig al. A edu ed sig al displa ight i di ate i eased po e output f o ou s a tpho e as it atte pts to o e t to a eak sig al. G , G , H+ , EDGE, GPRS, NXTL, MIKE, o NTWK You a e o e ted to a o essagi g a d I te et o e i a a ea of edu ed i ou ight o l e a le to You a all o l e e ge ile et o k a d ou a a ess featu es su h as e ail si g. If ou do ot see o e of the i di ato s, ou ight eless o e age he e so e featu es a e ot a aila le ake a pho e all o se d a d e ei e te t essages . e s. You a e i a a ea of o i eless o e age. The o e tio to the o ile et o k is tu ed off. You a e o e ted to a Wi-Fi® et o k a d ou a a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the Wi-Fi o e tio . You Wi-Fi o e tio is tu ed o , ut ou a e ot o e ted to a Wi-Fi et o k, o ou a e o e ted to a Wi-Fi et o k, ut ou a ot a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the Wi-Fi o e tio . You Bluetooth® o e a led de i e. e tio is tu ed o , a d ou a e o You Bluetooth o e a led de i e. e tio is tu ed o , ut ou a e ot o You NFC o Related i fo atio A out e e ge alls a d E e ge Call a k Mode, e tio is tu ed o . e ted to a Bluetooth e ted to a Bluetooth RIM St i tl Co fide tial How to: Wi-Fi technology Check what wireless networks your smartphone connects to You a he k the t pes of et o ks ou s a tpho e a o e t to o ou s a tpho e, as ell as isiti g . la k e . o /go/de i es to see featu e spe ifi atio s fo ou s a tpho e odel. The t pes of et o ks listed do ot efle t et o k o e tio s, o l the a ilit of ou s a tpho e odel to o e t to those et o ks. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > A out De i e Ve sio s. The t pes of et o ks ou s a tpho e a afte ou s a tpho e odel. Fo o e i fo atio a out the i eless et o ks that ou Bla kBe I for atio ooklet fo ou s a tpho e. ® s a tpho e o e t to a e listed i the e ts to, see the Safet a d Produ t Related i fo atio I a 't o e t to a GSM o UMTS et o k, I a 't o e t to a GSM o UMTS et o k, Turn on or turn off a network connection You should keep et o k o e tio s tu ed off i e tai pla es, su h as o a ai pla e o i a hospital. Fo i fo atio , see the Safet a d Produ t I for atio ooklet fo ou Bla kBe ® s a tpho e. oe O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . • To tu o a et o k o e tio , sele t the he k o eside a o e tio t pe. • To tu off a et o k o e tio , lea the he k o eside a o e tio t pe. • To tu o the et o k o e tio s that e e tu ed o p e iousl , li k Resto e Co e tio s. Related i fo atio I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to a WLAN, I a 't o e t to the o ile I a 't o e t to the o ile I a 't o e t to a WLAN, et o k, o k, et o k, o k, et o k, et o k, Check the status of network connections and services . O the Ho e s ee , li k the o . Cli k Se i es Status. a kets e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . RIM St i tl Co fide tial Connect to a Wi-Fi network About connecting to a Wi-Fi network With Wi-Fi® te h olog , ou Bla kBe ® s a tpho e a a ess the I te et o e ti g to a i eless oute o i eless a ess poi t at ou ho e, o k, o i a hotspot a ea. You s a tpho e uses the Wi-Fi et o k i stead of the o ile et o k to isit e pages, se d a d e ei e e ail essages, a d so o . Whe ou o e t to the I te et ith a Wi-Fi et o k, ou ight a oid data ha ges that a e asso iated ith usi g ou o ile et o k, a d, i ases, the o e tio speed is faste . Hotspots a e a aila le i a pu li pla es, su h as li a ies, ai po ts, hotels, offee shops, a d so o . So e hotspots a e f ee to use, hile othe s e ui e pa e t. You i eless se i e p o ide ight p o ide a appli atio fo ou s a tpho e that allo s ou to log i to a hotspot. If ou do ot ha e a appli atio o ou s a tpho e, ou ight ha e to set up ou o a ou t o li e a d log i a uall . If ou ha e a a ess poi t o oute that suppo ts Wi-Fi P ote ted Setup™, ou a Whe ithi atio so that the e t ti e that ou a e ou o e t to a Wi-Fi et o k, ou s a tpho e sa es the o e tio i fo a ge of that et o k, ou s a tpho e o e ts to it auto ati all . e t to it usi g Wi-Fi P ote ted Setup. Connect to a Wi-Fi network . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Set Up Wi-Fi. . If ou a t to o e t to a pu li hotspot o to a Wi-Fi® et o k that does ot e ui e authe ti atio , sele t the Sho Ope et o ks o l he k o . . Cli k the Wi-Fi et o k that ou a t to o e t to. . If the Wi-Fi et o k e ui es authe ti atio , t pe a pass o d fo the et o k. The a e of the Wi-Fi et o k appea s at the top of the Ho e s ee . Related i fo atio I a 't o e t to a Wi-Fi et o k, Connect to a Wi-Fi network using Wi-Fi Protected Setup If ou i eless oute o i eless a ess poi t i ludes Wi-Fi P ote ted Setup™, ou a ui kl o e t to a Wi-Fi® et o k ithout e te i g a lo g pass o d. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Set Up Wi-Fi > Othe Wa s to Co e t. • To use the Wi-Fi P ote ted Setup utto o ou oute o a ess poi t, li k P ess Butto o Route . O ou oute o a ess poi t, p ess the Wi-Fi P ote ted Setup utto . O ou Bla kBe ® s a tpho e, li k Sta t. • To use a PIN, li k E te PIN i to oute . O ou s a tpho e, li k Sta t. You s a tpho e p o ides ou ith a PIN. O the ad i ist atio s ee fo ou oute o a ess poi t, t pe the PIN. RIM St i tl Co fide tial Connect to a Wi-Fi network manually If ou k o the a e of the Wi-Fi® et o k that ou a t to o e t to, ou a a uall o e t to the et o k. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k Set Up Wi-Fi > Othe Wa s to Co e t > Ma uall Co e t to Net o k. I the SSID field, t pe the a e of the Wi-Fi et o k. Cli k Ne t. I the Se u it T pe field, li k the Wi-Fi et o k se u it t pe a d spe if a e uested i fo atio . Cli k Sa e a d Co e t. Related i fo atio Optio s fo sa ed Wi-Fi et o ks, I a 't o e t to a Wi-Fi et o k, Saved Wi-Fi networks Change, move, or delete a saved Wi-Fi network O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k Set Up Wi-Fi > Sa ed Wi-Fi Net o ks. Highlight a sa ed Wi-Fi® et o k. ke . P ess the • To ha ge optio s fo the sa ed et o k, li k Edit. Cha ge the optio s. Cli k Sa e. • To o e the sa ed et o k a d ha ge the o de that ou Bla kBe ® s a tpho e t ies to o e t to ou sa ed et o ks, li k Mo e. Cli k a e lo atio . • To delete the sa ed et o k, li k Delete. Related i fo atio Optio s fo sa ed Wi-Fi et o ks, Prevent your smartphone from connecting to a saved Wi-Fi network O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Set Up Wi-Fi > Sa ed Wi-Fi Net o ks. Highlight a sa ed Wi-Fi® et o k. ke > Disa le. P ess the e tio s i o . Turn on the prompt that appears for hotspots B default, ou Bla kBe ® s a tpho e p o pts ou if ou a e ithi a ge of a sa ed Wi-Fi® et o k that appea s to e a hotspot. If ou tu off these p o pts, ou a tu the o agai . . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Set Up Wi-Fi. . P ess the ke > Optio s. . Sele t the P o pt e he a sa ed hotspot is fou d ea he k o . RIM St i tl Co fide tial . P ess the ke > Sa e. Options for saved Wi-Fi networks Co o optio s Optio Des iptio Na e T pe a displa SSID T pe the Wi-Fi et o k a e. Se u it T pe Set the se u it t pe that the Wi-Fi et o k suppo ts. Ba d t pe Set the Wi-Fi et o k t pe. If ou do 't k o the et o k t pe, do 't ha ge this field. SSID oad asted a e fo the Wi-Fi® et o k. Set hethe the Wi-Fi et o k oad asts its SSID. Auto ati all o tai IP add ess a d DNS Set hethe ou Bla kBe ® s a tpho e e ei es a outa le IP add ess, a su a d a gate a add ess f o the Wi-Fi et o k. et ask, DNS setti gs, Allo i te -a ess poi t ha do e Set hethe ou s a tpho e e ai s o i eless a ess poi ts. ou VPN p ofile If e essa , set a VPN p ofile to use ith the sa ed Wi-Fi et o k. IP Add ess T pe the IP add ess fo Su et Pi a ask DNS Se o da DNS T pe the su et T pe the p i a T pe the se o da e ted to the Wi-Fi et o k he o e et ee ou s a tpho e. ask fo the i eless a ess poi t that ou s a tpho e should o DNS that ou s a tpho e should o e t to. DNS that ou s a tpho e should o e t to. Default gate a add ess T pe the default gate a IP add ess that ou s a tpho e should o Do ai suffi T pe the do ai that ou s a tpho e uses to esol e host a es i to IP add esses. WEP optio s These optio s appea if ou hoose the WEP se u it t pe. Optio Des iptio Sele t WEP ke Set the t pe of WEP ke fo the Wi-Fi et o k. WEP ke T pe the WEP ke fo the Wi-Fi et o k i he ade i al fo WPA/WPA Pe so al optio s These optio s appea if ou hoose the WPA/WPA Pe so al se u it t pe. at. e t to. e t to. RIM St i tl Co fide tial Optio Des iptio Passph ase If e essa , t pe the WPA™ o WPA ™-Pe so al passph ase to o e t to the Wi-Fi et o k. WPA/WPA E te p ise optio s These optio s appea if ou hoose the WPA/WPA E te p ise se u it t pe. Optio Des iptio E te p ise Su -T pe If e essa , set the e te p ise se u it Use a e If e essa , t pe the use Pass o d If e essa , t pe the pass o d that ou use to o CA e tifi ate Set the oot e tifi ate that ou s a tpho e should use to e if that it's o Wi-Fi et o k. Clie t e tifi ate Set the authe ti atio If e essa , set the se u it p oto ol that the Wi-Fi et o k suppo ts fo its i ethod. e li k se u it ethod fo the Wi-Fi et o k. a e that ou use to o e t to the Wi-Fi et o k. e t to the Wi-Fi et o k. e tifi ate that ou s a tpho e should use to o ou use a ha d a e toke to o e ti g to the o e t e t to the Wi-Fi et o k. e authe ti atio Toke Set hethe e t to the Wi-Fi et o k. Se e su je t If e essa , t pe the se e su je t a e that ou s a tpho e should use to e if that it's o e ti g to the o e t Wi-Fi et o k. Se e SAN If e essa , t pe the se e SAN that ou s a tpho e should use to e if that it's o o e t Wi-Fi et o k. e ti g to the Install a root certificate on your smartphone You ight ot e a le to o e t to so e Wi-Fi® et o ks u You a i stall the oot e tifi ate o ou o pute , a d the Desktop Soft a e to s h o ize the oot e tifi ate et ee the Help fo the Bla kBe Desktop Soft a e, o o ta t ou Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report O the Ho e s ee o Cli k Net o ks a d Co P ess the ke > T P ess the ke > E i a folde , li k the Optio s i o . e tio s > Wi-Fi Net o k. ou leshoot > Wi-Fi Diag osti s. ail Repo t o PIN Repo t. til ou i stall a oot e tifi ate o ou Bla kBe ® s a tpho e. use the e tifi ate s h o izatio tool of the Bla kBe ® ou s a tpho e a d ou o pute . Fo o e i fo atio , see ad i ist ato . RIM St i tl Co fide tial Set options for Wi-Fi diagnostic reports Whe ou set optio s fo Wi-Fi® diag osti epo ts, if ou set a default e ipie t, ea h ti e that ou su it a Wi-Fi diag osti epo t, ou Bla kBe ® s a tpho e se ds the epo t to that e ipie t. If ou a t to spe if a e ipie t ea h ti e that ou su it a epo t, do ot set a default e ipie t. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Net o ks a d Co e tio s > Wi-Fi Net o k. ke > T ou leshoot > Wi-Fi Diag osti s. . P ess the . P ess the ke > Optio s. • To i lude ad a ed data i Wi-Fi diag osti epo ts, ha ge the Displa Mode field to Ad a ed. • To set a default e ipie t fo Wi-Fi diag osti epo ts, t pe the o ta t i fo atio . . P ess the ke > Sa e. Connection permissions for third-party applications Pe issio Des iptio USB Set hethe thi d-pa t appli atio s a use ph si al o e tio s, su h as a USB a le o RSa le, that ou ha e set up fo ou Bla kBe ® s a tpho e. Bluetooth Set hethe thi d-pa t appli atio s a use Bluetooth® o Pho e Set hethe thi d-pa t appli atio s a Lo atio Data Set hethe thi d-pa t appli atio s a use ou GPS lo atio i fo Se e Net o k Set hethe thi d-pa t appli atio s a a ess the I te et o ou o ga izatio 's i t a et usi g ou o ga izatio 's et o k. I te et Set hethe thi d-pa t appli atio s a a ess the I te et th ough ou i eless se i e p o ide fo e a ple, usi g a di e t I te et o e tio o WAP gate a . Wi-Fi if suppo ted Set hethe thi d-pa t appli atio s a use Wi-Fi® o Nea Field Co Set hethe thi d-pa t appli atio s a use NFC o u i atio e tio s. ake alls o a ess all logs. atio . e tio s. e tio s. About using Wi-Fi with VPN and software tokens If ou ha e a Wi-Fi® e a led Bla kBe ® s a tpho e a d if ou o ga izatio uses a VPN to o t ol a ess to its et o k, ou ight e a le to log i to the VPN a d a ess ou o ga izatio 's et o k usi g a Wi-Fi et o k. If ou ha e a Wi-Fi® e a led s a tpho e, ou ight also eed a soft a e toke to o e t to ou o ga izatio 's et o k usi g a Wi-Fi et o k. RIM St i tl Co fide tial Wireless coverage indicators I di ato s i the uppe - ight o e of the Ho e s ee displa the i eless o e age le el fo the a ea i hi h ou a e usi g ou Bla kBe ® s a tpho e. Fo o e i fo atio a out i eless o e age a eas, o ta t ou i eless se i e p o ide . I di ato Des iptio P o ides i fo atio a out the st e gth of the i eless sig al. Th ee o o e a s i di ate a st o g sig al. A edu ed sig al displa ight i di ate i eased po e output f o ou s a tpho e as it atte pts to o e t to a eak sig al. G , G , H+ , EDGE, GPRS, NXTL, MIKE, o NTWK You a e o e ted to a o essagi g a d I te et o e i a a ea of edu ed i ou ight o l e a le to You a all o l e e ge ile et o k a d ou a a ess featu es su h as e ail si g. If ou do ot see o e of the i di ato s, ou ight eless o e age he e so e featu es a e ot a aila le ake a pho e all o se d a d e ei e te t essages . e s. You a e i a a ea of o i eless o e age. The o e tio to the o ile et o k is tu ed off. You a e o e ted to a Wi-Fi® et o k a d ou a a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the Wi-Fi o e tio . You Wi-Fi o e tio is tu ed o , ut ou a e ot o e ted to a Wi-Fi et o k, o ou a e o e ted to a Wi-Fi et o k, ut ou a ot a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the Wi-Fi o e tio . You Bluetooth® o e a led de i e. e tio is tu ed o , a d ou a e o You Bluetooth o e a led de i e. e tio is tu ed o , ut ou a e ot o You NFC o Related i fo atio A out e e ge alls a d E e ge Call a k Mode, e tio is tu ed o . e ted to a Bluetooth e ted to a Bluetooth RIM St i tl Co fide tial Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depe di g o ou Bla kBe ® s a tpho e odel, the Wi-Fi® featu e ight ot e suppo ted. the follo i g a tio s: • • Ve if that ou tu ed o the o e tio to the Wi-Fi et o k. Ve if that ou' e i a Wi-Fi o e age a ea. If ou' e o e ti g to a ho e et o k, see if othe i eless de i es a e a le to o e t. If ou' e o e ti g to a e te p ise Wi-Fi et o k o a hotspot, talk to ou ad i ist ato o a e plo ee at the hotspot. Ve if that the ti e o ou s a tpho e is s h o ized ith the et o k ti e. If the ti es a e diffe e t, it ould p e e t ou s a tpho e f o o e ti g fo e a ple, if o e ti g to the et o k e ui es ou to ha e a e tifi ate o ou s a tpho e a d the e tifi ate has a e pi atio date . If the Wi-Fi et o k does 't appea i the Set Up Wi-Fi appli atio , it ight e hidde . If ou k o the et o k a e, t o e ti g to the Wi-Fi et o k a uall . I the Set Up Wi-Fi appli atio , e if that the optio s fo the Wi-Fi et o k a e o e t. To fi d out hat optio s to use, fo a ho e et o k, efe to the i fo atio that a e ith ou oute ; fo a e te p ise Wi-Fi et o k, talk to ou ad i ist ato ; fo a pu li hotspot, efe to a i fo atio p o ided fo the hotspot o talk to a e plo ee at the hotspot ho ight ha e details a out ho to o e t. If ou s it hed Wi-Fi et o ks a uall , s it h to a othe Wi-Fi et o k o set ou s a tpho e to s a fo a aila le WiFi et o ks. If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou s a tpho e ight p e e t ou f o o e ti g to e tai i eless a ess poi ts. Fo o e i fo atio , o ta t ou ad i ist ato . If ou' e usi g the Push Butto Setup ethod, e if that the a ess poi t is e a led ith Wi-Fi P ote ted Setup™, a d that it has ee set to se d its p ofile. Ve if that a othe de i e is 't also atte pti g to o e t at the sa e ti e, a d that ot o e tha o e a ess poi t ithi a ge is i this ode. Fo o e i fo atio , see the i fo atio that a e ith ou oute . If ou use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, o EAP-SIM to o e t to a Wi-Fi et o k, e if that ou i stalled the oot e tifi ate fo the e tifi ate autho it se e that eated the e tifi ate fo the authe ti atio se e . The e tifi ate ust e t a sfe ed to ou s a tpho e efo e ou a o e t to the et o k. Fo o e i fo atio , talk to ou ad i ist ato . If ou use EAP-TLS to o e t to a Wi-Fi et o k, e if that ou added ou authe ti atio e tifi ate to ou s a tpho e. The e tifi ate ust e t a sfe ed to ou s a tpho e efo e ou a o e t to the et o k. Fo o e i fo atio , talk to ou ad i ist ato . • • • • • • • • Related i fo atio Tu o o tu off a et o k o e tio , Co e t to a Wi-Fi et o k, Co e t to a Wi-Fi et o k a uall , Tu o o tu off a et o k o e tio , RIM St i tl Co fide tial Manage Connections Mobile network Getting started: Mobile network Check what wireless networks your smartphone connects to You a he k the t pes of et o ks ou s a tpho e a o e t to o ou s a tpho e, as ell as isiti g . la k e . o /go/de i es to see featu e spe ifi atio s fo ou s a tpho e odel. The t pes of et o ks listed do ot efle t et o k o e tio s, o l the a ilit of ou s a tpho e odel to o e t to those et o ks. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > A out De i e Ve sio s. The t pes of et o ks ou s a tpho e a afte ou s a tpho e odel. Fo o e i fo atio a out the i eless et o ks that ou Bla kBe I for atio ooklet fo ou s a tpho e. ® s a tpho e o e t to a e listed i the e ts to, see the Safet a d Produ t Related i fo atio I a 't o e t to a GSM o UMTS et o k, I a 't o e t to a GSM o UMTS et o k, Turn on or turn off a network connection You should keep et o k o e tio s tu ed off i e tai pla es, su h as o a ai pla e o i a hospital. Fo i fo atio , see the Safet a d Produ t I for atio ooklet fo ou Bla kBe ® s a tpho e. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . • To tu o a et o k o e tio , sele t the he k o eside a o e tio t pe. • To tu off a et o k o e tio , lea the he k o eside a o e tio t pe. • To tu o the et o k o e tio s that e e tu ed o p e iousl , li k Resto e Co e tio s. Related i fo atio I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to a WLAN, I a 't o e t to the o ile I a 't o e t to the o ile I a 't o e t to a WLAN, et o k, o k, et o k, o k, et o k, et o k, a kets oe RIM St i tl Co fide tial Wireless coverage indicators I di ato s i the uppe - ight o e of the Ho e s ee displa the i eless o e age le el fo the a ea i hi h ou a e usi g ou Bla kBe ® s a tpho e. Fo o e i fo atio a out i eless o e age a eas, o ta t ou i eless se i e p o ide . I di ato Des iptio P o ides i fo atio a out the st e gth of the i eless sig al. Th ee o o e a s i di ate a st o g sig al. A edu ed sig al displa ight i di ate i eased po e output f o ou s a tpho e as it atte pts to o e t to a eak sig al. G , G , H+ , EDGE, GPRS, NXTL, MIKE, o NTWK You a e o e ted to a o essagi g a d I te et o e i a a ea of edu ed i ou ight o l e a le to You a all o l e e ge ile et o k a d ou a a ess featu es su h as e ail si g. If ou do ot see o e of the i di ato s, ou ight eless o e age he e so e featu es a e ot a aila le ake a pho e all o se d a d e ei e te t essages . e s. You a e i a a ea of o i eless o e age. The o e tio to the o ile et o k is tu ed off. You a e o e ted to a WLAN a d ou a a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the WLAN o e tio . You WLAN o e tio is tu ed o , ut ou a e ot o e ted to a WLAN, o ou a e o e ted to a WLAN, ut ou a ot a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the WLAN o e tio . You Bluetooth® o e a led de i e. e tio is tu ed o , a d ou a e o You Bluetooth o e a led de i e. e tio is tu ed o , ut ou a e ot o You NFC o e tio is tu ed o . e ted to a Bluetooth e ted to a Bluetooth RIM St i tl Co fide tial How to: Mobile network Check what wireless networks your smartphone connects to You a he k the t pes of et o ks ou s a tpho e a o e t to o ou s a tpho e, as ell as isiti g . la k e . o /go/de i es to see featu e spe ifi atio s fo ou s a tpho e odel. The t pes of et o ks listed do ot efle t et o k o e tio s, o l the a ilit of ou s a tpho e odel to o e t to those et o ks. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > A out De i e Ve sio s. The t pes of et o ks ou s a tpho e a afte ou s a tpho e odel. Fo o e i fo atio a out the i eless et o ks that ou Bla kBe I for atio ooklet fo ou s a tpho e. ® s a tpho e o e t to a e listed i the e ts to, see the Safet a d Produ t Related i fo atio I a 't o e t to a GSM o UMTS et o k, I a 't o e t to a GSM o UMTS et o k, Turn on or turn off a network connection You should keep et o k o e tio s tu ed off i e tai pla es, su h as o a ai pla e o i a hospital. Fo i fo atio , see the Safet a d Produ t I for atio ooklet fo ou Bla kBe ® s a tpho e. oe O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . • To tu o a et o k o e tio , sele t the he k o eside a o e tio t pe. • To tu off a et o k o e tio , lea the he k o eside a o e tio t pe. • To tu o the et o k o e tio s that e e tu ed o p e iousl , li k Resto e Co e tio s. Related i fo atio I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to a WLAN, I a 't o e t to the o ile I a 't o e t to the o ile I a 't o e t to a WLAN, et o k, o k, et o k, o k, et o k, et o k, Check the status of network connections and services . O the Ho e s ee , li k the o . Cli k Se i es Status. a kets e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . RIM St i tl Co fide tial Roaming About roaming and international roaming ost ases, ou Bla kBe ® s a tpho e auto ati all o e ts to the app op iate i eless et o k he ou t a el outside ou i eless se i e p o ide 's o e age a ea. So eti es ou ight ha e to p o ide logi i fo atio efo e ou a a ess a i eless et o k. Whe ou oa , a t ia gula oa i g i di ato appea s at the top of the Ho e s ee . If ou s a tpho e e ui es a SIM a d, ou se i es efo e ou a oa . i eless se i e p o ide ight eed to set up ou SIM a d ith oa i g If ou s a tpho e o all o e ts to a CDMA et o k a d ou s a tpho e suppo ts i te atio al oa i g, ou ight eed to get a SIM a d that is set up fo i te atio al oa i g f o ou i eless se i e p o ide . You pho e u e sta s the sa e he ou t a el i te atio all . Fo o e i fo atio a out oa i g a d oa i g fees, o ta t ou i eless se i e p o ide . Switch wireless networks manually To pe fo this task, ou i eless se i e pla to a GSM® o UMTS® et o k. ust i lude this se i e a d ou Bla kBe ® s a tpho e ust e o e ted You s a tpho e is desig ed to s it h to a app op iate i eless et o k auto ati all he ou t a el. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Net o ks a d Co e tio s > Mo ile Net o k. . Cha ge the Net o k Sele tio Mode field to Ma ual. . Cli k a i eless et o k. . P ess the ke > Close. To o e t to ou Related i fo atio I a 't o e t to the I a 't o e t to the i eless se i e p o ide 's i eless et o k agai , ha ge the Net o k Sele tio Mode field to Auto ati . o ile et o k, o ile et o k, Turn on or turn off data service or set roaming options Depe di g o ou i eless se i e pla , ou ight e a le to tu off data se i e e ail essages, PIN essages, te t essages ith atta h e ts, a d o se se i e o ou Bla kBe ® s a tpho e so that o l pho e a d asi te t essagi g a e a aila le. You a also set ou s a tpho e to tu off data se i es he oa i g, hi h ight p e e t ou f o e ei i g additio al oa i g ha ges. Fo o e i fo atio , o ta t ou i eless se i e p o ide . . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Net o ks a d Co e tio s > Mo ile Net o k. . Do o e of the follo i g: • To tu o o tu off data se i e, ha ge the Data Se i es field. • To tu o o tu off data se i e he oa i g, ha ge the While Roa i g field. RIM St i tl Co fide tial • To e ei e a p o pt he to P o pt. ke > Close. . P ess the oa i g that allo s ou to tu o o tu off data se i e, ha ge the While Roa i g field Related i fo atio I a 't o e t to the o ile et o k, Data se i e u a aila le, I a 't o e t to the o ile et o k, Data se i e u a aila le, Preferred wireless network list About the preferred wireless network list You i eless se i e p o ide ight ha e ag ee e ts ith othe i eless se i e p o ide s that pe it ou to use thei se i es he ou a e t a eli g. You a use the p efe ed i eless et o k list to o t ol the o de i hi h ou Bla kBe s a tpho e uses these othe i eless et o ks. You s a tpho e t ies to o e t to a i eless et o k ased o the o de i hi h the i eless et o ks appea i ou p efe ed i eless et o k list. Whe ou t a el, ou s a tpho e s a s fo the i eless et o ks o this list fi st. If o i eless et o k o the list is a aila le, ou s a tpho e is desig ed to o e t to a othe a aila le i eless et o k auto ati all . Note: E t a fees usuall appl p o ide . he ou oa . Fo o e i fo atio a out oa i g fees, o ta t ou i eless se i e Add a wireless network to the preferred wireless network list To pe fo this task, ou Bla kBe ® s a tpho e ust e o e ted to a GSM® o UMTS® et o k. Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o . Cli k Net o ks a d Co e tio s > Mo ile Net o k. . P ess the ke > M P efe ed Net o k List. ke > Add Net o k. . P ess the • To s a fo a i eless et o k to add, li k Sele t F o A aila le Net Net o k. • To s a fo a i eless et o k that is al ead k o to ou s a tpho i eless et o k. Cli k Sele t Net o k. • To add a i eless et o k, li k Ma ual E t . Set the p io it fo the . P ess the ke > Close. Related i fo atio I a 't o e t to a GSM o UMTS et o k, I a 't o e t to a GSM o UMTS et o k, li k the Ma age Co e tio s i o . o ks. Cli k a i eless et o k. Cli k Sele t e, li k Sele t F o K o Net o ks. Cli k a i eless et o k. T pe the MCC a d MNC. ® RIM St i tl Co fide tial Delete a wireless network from the preferred wireless network list To pe fo this task, ou Bla kBe ® s a tpho e ust e o e ted to a GSM® o UMTS® et o k. Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co . Cli k Net o ks a d Co e tio s > Mo ile Net o k. . P ess the ke > M P efe ed Net o k List. . Highlight a i eless et o k. . P ess the ke > Delete. ke > Close. . P ess the e tio s i o . Change the order of preferred networks To pe fo this task, ou Bla kBe ® s a tpho e ust e o e ted to a GSM® o UMTS® et o k. Depe di g o ou i eless se i e pla , this featu e ight ot e suppo ted. You Bla kBe s a tpho e o e ts to et o ks ased o the o de that the appea i the p efe ed et o k list. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Net o ks a d Co e tio s > Mo ile Net o k. . P ess the ke > M P efe ed Net o k List. . Highlight a i eless et o k. . P ess the ke > Mo e. . Cli k the e lo atio . ke > Close. . P ess the Change the connection speed for the wireless network A faste o Depe di g o e tio speed e ui es ou o e atte po e . i eless se i e p o ide , ou ight ot e a le to ha ge the o O the Ho e s ee , li k the Ma age Co e tio s i o . Cli k Net o ks a d Co e tio s > Mo ile Net o k. Cha ge the Net o k Mode field. ke > Close. P ess the Related i fo atio I a 't o e t to the I a 't o e t to the o ile et o k, o ile et o k, Turn on flashing LED notification for wireless coverage . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Displa > S ee Displa . e tio speed fo the i eless et o k. RIM St i tl Co fide tial . Sele t the LED Co e age I di ato . P ess the ke > Sa e. he k o . Whe ou Bla kBe ® s a tpho e is o e ted to the i eless et o k, the LED light flashes g ee . To tu off the i eless o e age otifi atio , lea the LED Co e age I di ato he k o . Wireless coverage indicators I di ato s i the uppe - ight o e of the Ho e s ee displa the i eless o e age le el fo the a ea i hi h ou a e usi g ou Bla kBe ® s a tpho e. Fo o e i fo atio a out i eless o e age a eas, o ta t ou i eless se i e p o ide . I di ato Des iptio P o ides i fo atio a out the st e gth of the i eless sig al. Th ee o o e a s i di ate a st o g sig al. A edu ed sig al displa ight i di ate i eased po e output f o ou s a tpho e as it atte pts to o e t to a eak sig al. G , G , H+ , EDGE, GPRS, NXTL, MIKE, o NTWK You a e o e ted to a o essagi g a d I te et o e i a a ea of edu ed i ou ight o l e a le to You a all o l e e ge ile et o k a d ou a a ess featu es su h as e ail si g. If ou do ot see o e of the i di ato s, ou ight eless o e age he e so e featu es a e ot a aila le ake a pho e all o se d a d e ei e te t essages . e s. You a e i a a ea of o i eless o e age. The o e tio to the o ile et o k is tu ed off. You a e o e ted to a WLAN a d ou a a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the WLAN o e tio . You WLAN o e tio is tu ed o , ut ou a e ot o e ted to a WLAN, o ou a e o e ted to a WLAN, ut ou a ot a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the WLAN o e tio . You Bluetooth® o e a led de i e. e tio is tu ed o , a d ou a e o You Bluetooth o e a led de i e. e tio is tu ed o , ut ou a e ot o You NFC o e tio is tu ed o . e ted to a Bluetooth e ted to a Bluetooth RIM St i tl Co fide tial Troubleshooting: Mobile network I can't connect to the mobile network the follo i g a tio s: • • If ou Bla kBe ® s a tpho e uses a SIM a d, e if that ou SIM a d is i se ted i ou s a tpho e o e tl . If ou s a tpho e o all o e ts to a CDMA et o k a d ou s a tpho e suppo ts i te atio al oa i g, e if that ou s a tpho e is i glo al oa i g ode a d that ou SIM a d is i se ted i ou s a tpho e o e tl . Ve if that ou' e tu ed o the o e tio to the i eless et o k. Ve if that ou' e o e ted to ou i eless se i e p o ide 's et o k. If ou s it hed i eless et o ks a uall , ou s a tpho e e ai s o e ted to that i eless et o k u til ou sele t ou i eless se i e p o ide 's et o k agai . If ou' e set a spe ifi speed fo i eless et o k o e tio s, e if that ou' e i a i eless o e age a ea that suppo ts the o e tio speed. • • • Related i fo atio Tu o o tu off a et o k o S it h i eless et o ks a uall Tu o o tu off data se i e o Tu o o tu off a et o k o e tio , set oa i g optio s, e tio , Error messages Data service unavailable Des iptio This essage appea s he ou do 't ha e a ess to data se i es o ou Bla kBe ® s a tpho e. Possi le solutio s the follo i g a tio s: • • • Ve if that ou' e i a i eless o e age a ea. Ve if that the data se i e o ou s a tpho e is tu ed o . If ou' e oa i g, e if that ou a a ess data se i es hile ou oa . Related i fo atio Tu o o tu off data se i e o set oa i g optio s, Tu o o tu off data se i e o set oa i g optio s, WLAN technology Depe di g o ou Bla kBe ® s a tpho e odel, the WLAN featu e ight ot e suppo ted. RIM St i tl Co fide tial Getting started: WLAN About connecting to a WLAN With WLAN te h olog , ou Bla kBe ® s a tpho e a a ess the I te et o e ti g to a i eless oute o i eless a ess poi t at ou ho e, o k, o i a hotspot a ea. You s a tpho e uses the WLAN i stead of the o ile et o k to isit e pages, se d a d e ei e e ail essages, a d so o . Whe ou o e t to the I te et ith a WLAN, ou ight a oid data ha ges that a e asso iated ith usi g ou o ile et o k, a d, i ases, the o e tio speed is faste . Hotspots a e a aila le i a pu li pla es, su h as li a ies, ai po ts, hotels, offee shops, a d so o . So e hotspots a e f ee to use, hile othe s e ui e pa e t. You i eless se i e p o ide ight p o ide a appli atio fo ou s a tpho e that allo s ou to log i to a hotspot. If ou do ot ha e a appli atio o ou s a tpho e, ou ight ha e to set up ou o a ou t o li e a d log i a uall . Whe ou o e t to a WLAN, ou s a tpho e sa es the o e tio i fo a ge of that WLAN, ou s a tpho e o e ts to it auto ati all . atio so that the e t ti e that ou a e ithi Connect to a WLAN . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Set Up WLAN Net o k. . If ou a t to o e t to a pu li hotspot o to a WLAN that does ot e ui e authe ti atio , sele t the Sho Ope et o ks o l he k o . . Cli k the WLAN that ou a t to o e t to. . If the WLAN e ui es authe ti atio , t pe a pass o d fo the WLAN. The a e of the WLAN appea s at the top of the Ho e s ee . Related i fo atio I a 't o e t to a WLAN, Connect to a WLAN manually If ou k o the a e of the WLAN that ou a t to o e t to, ou a a uall o e t to the WLAN. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k Set Up WLAN > Othe Wa s to Co e t > Ma uall Co e t to Net o k. I the SSID field, t pe the a e of the WLAN. Cli k Ne t. I the Se u it T pe field, li k the WLAN se u it t pe a d spe if a e uested i fo atio . Cli k Sa e a d Co e t. Related i fo atio Optio s fo sa ed WLANs, I a 't o e t to a WLAN, RIM St i tl Co fide tial Check what wireless networks your smartphone connects to You a he k the t pes of et o ks ou s a tpho e a o e t to o ou s a tpho e, as ell as isiti g . la k e . o /go/de i es to see featu e spe ifi atio s fo ou s a tpho e odel. The t pes of et o ks listed do ot efle t et o k o e tio s, o l the a ilit of ou s a tpho e odel to o e t to those et o ks. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > A out De i e Ve sio s. The t pes of et o ks ou s a tpho e a afte ou s a tpho e odel. Fo o e i fo atio a out the i eless et o ks that ou Bla kBe I for atio ooklet fo ou s a tpho e. ® s a tpho e o e t to a e listed i the a kets e ts to, see the Safet a d Produ t Related i fo atio I a 't o e t to a GSM o UMTS et o k, I a 't o e t to a GSM o UMTS et o k, Turn on or turn off a network connection You should keep et o k o e tio s tu ed off i e tai pla es, su h as o a ai pla e o i a hospital. Fo i fo atio , see the Safet a d Produ t I for atio ooklet fo ou Bla kBe ® s a tpho e. oe O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . • To tu o a et o k o e tio , sele t the he k o eside a o e tio t pe. • To tu off a et o k o e tio , lea the he k o eside a o e tio t pe. • To tu o the et o k o e tio s that e e tu ed o p e iousl , li k Resto e Co e tio s. Related i fo atio I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to a WLAN, I a 't o e t to the o ile I a 't o e t to the o ile I a 't o e t to a WLAN, et o k, o k, et o k, o k, et o k, et o k, Check the status of network connections and services . O the Ho e s ee , li k the o . Cli k Se i es Status. e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Wireless coverage indicators I di ato s i the uppe - ight o e of the Ho e s ee displa the i eless o e age le el fo the a ea i hi h ou a e usi g ou Bla kBe ® s a tpho e. Fo o e i fo atio a out i eless o e age a eas, o ta t ou i eless se i e p o ide . RIM St i tl Co fide tial I di ato Des iptio P o ides i fo atio a out the st e gth of the i eless sig al. Th ee o o e a s i di ate a st o g sig al. A edu ed sig al displa ight i di ate i eased po e output f o ou s a tpho e as it atte pts to o e t to a eak sig al. G , G , H+ , EDGE, GPRS, NXTL, MIKE, o NTWK You a e o e ted to a o essagi g a d I te et o e i a a ea of edu ed i ou ight o l e a le to You a all o l e e ge ile et o k a d ou a a ess featu es su h as e ail si g. If ou do ot see o e of the i di ato s, ou ight eless o e age he e so e featu es a e ot a aila le ake a pho e all o se d a d e ei e te t essages . e s. You a e i a a ea of o i eless o e age. The o e tio to the o ile et o k is tu ed off. You a e o e ted to a WLAN a d ou a a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the WLAN o e tio . You WLAN o e tio is tu ed o , ut ou a e ot o e ted to a WLAN, o ou a e o e ted to a WLAN, ut ou a ot a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the WLAN o e tio . You Bluetooth® o e a led de i e. e tio is tu ed o , a d ou a e o You Bluetooth o e a led de i e. e tio is tu ed o , ut ou a e ot o You NFC o e ted to a Bluetooth e ted to a Bluetooth e tio is tu ed o . How to: WLAN Check what wireless networks your smartphone connects to You a he k the t pes of et o ks ou s a tpho e a o e t to o ou s a tpho e, as ell as isiti g . la k e . o /go/de i es to see featu e spe ifi atio s fo ou s a tpho e odel. The t pes of et o ks listed do ot efle t et o k o e tio s, o l the a ilit of ou s a tpho e odel to o e t to those et o ks. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > A out De i e Ve sio s. The t pes of et o ks ou s a tpho e a afte ou s a tpho e odel. Fo o e i fo atio a out the i eless et o ks that ou Bla kBe I for atio ooklet fo ou s a tpho e. ® s a tpho e o e t to a e listed i the a kets e ts to, see the Safet a d Produ t RIM St i tl Co fide tial Related i fo atio I a 't o e t to a GSM o UMTS et o k, I a 't o e t to a GSM o UMTS et o k, Turn on or turn off a network connection You should keep et o k o e tio s tu ed off i e tai pla es, su h as o a ai pla e o i a hospital. Fo i fo atio , see the Safet a d Produ t I for atio ooklet fo ou Bla kBe ® s a tpho e. oe O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . • To tu o a et o k o e tio , sele t the he k o eside a o e tio t pe. • To tu off a et o k o e tio , lea the he k o eside a o e tio t pe. • To tu o the et o k o e tio s that e e tu ed o p e iousl , li k Resto e Co e tio s. Related i fo atio I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to the o ile I a 't o e t to a Wi-Fi et I a 't o e t to a WLAN, I a 't o e t to the o ile I a 't o e t to the o ile I a 't o e t to a WLAN, et o k, o k, et o k, o k, et o k, et o k, Check the status of network connections and services . O the Ho e s ee , li k the o . Cli k Se i es Status. e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Connect to a WLAN About connecting to a WLAN With WLAN te h olog , ou Bla kBe ® s a tpho e a a ess the I te et o e ti g to a i eless oute o i eless a ess poi t at ou ho e, o k, o i a hotspot a ea. You s a tpho e uses the WLAN i stead of the o ile et o k to isit e pages, se d a d e ei e e ail essages, a d so o . Whe ou o e t to the I te et ith a WLAN, ou ight a oid data ha ges that a e asso iated ith usi g ou o ile et o k, a d, i ases, the o e tio speed is faste . Hotspots a e a aila le i a pu li pla es, su h as li a ies, ai po ts, hotels, offee shops, a d so o . So e hotspots a e f ee to use, hile othe s e ui e pa e t. You i eless se i e p o ide ight p o ide a appli atio fo ou s a tpho e that allo s ou to log i to a hotspot. If ou do ot ha e a appli atio o ou s a tpho e, ou ight ha e to set up ou o a ou t o li e a d log i a uall . Whe ou o e t to a WLAN, ou s a tpho e sa es the o e tio i fo a ge of that WLAN, ou s a tpho e o e ts to it auto ati all . atio so that the e t ti e that ou a e ithi RIM St i tl Co fide tial Connect to a WLAN . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Set Up WLAN Net o k. . If ou a t to o e t to a pu li hotspot o to a WLAN that does ot e ui e authe ti atio , sele t the Sho Ope et o ks o l he k o . . Cli k the WLAN that ou a t to o e t to. . If the WLAN e ui es authe ti atio , t pe a pass o d fo the WLAN. The a e of the WLAN appea s at the top of the Ho e s ee . Related i fo atio I a 't o e t to a WLAN, Connect to a WLAN manually If ou k o the a e of the WLAN that ou a t to o e t to, ou a a uall o e t to the WLAN. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k Set Up WLAN > Othe Wa s to Co e t > Ma uall Co e t to Net o k. I the SSID field, t pe the a e of the WLAN. Cli k Ne t. I the Se u it T pe field, li k the WLAN se u it t pe a d spe if a e uested i fo atio . Cli k Sa e a d Co e t. Related i fo atio Optio s fo sa ed WLANs, I a 't o e t to a WLAN, Saved WLANs Change, move, or delete a saved WLAN O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k Set Up WLAN > Sa ed WLAN Net o ks. Highlight a sa ed WLAN. ke . P ess the • To ha ge optio s fo the sa ed et o k, li k Edit. Cha ge the optio s. Cli k Sa e. • To o e the sa ed et o k a d ha ge the o de that ou Bla kBe ® s a tpho e t ies to o e t to ou sa ed et o ks, li k Mo e. Cli k a e lo atio . • To delete the sa ed et o k, li k Delete. Related i fo atio Optio s fo sa ed WLANs, RIM St i tl Co fide tial Prevent your smartphone from connecting to a saved WLAN O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Set Up WLAN > Sa ed WLAN Net o ks. Highlight a sa ed WLAN. ke > Disa le. P ess the e tio s i o . Turn on the prompt that appears for hotspots B default, ou Bla kBe ® s a tpho e p o pts ou if ou a e ithi a ge of a sa ed WLAN that appea s to e a hotspot. If ou tu off these p o pts, ou a tu the o agai . . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Set Up WLAN. . P ess the ke > Optio s. . Sele t the P o pt e he a sa ed hotspot is fou d ea he k o . . P ess the ke > Sa e. Options for saved WLANs Co o optio s Optio Des iptio Na e T pe a displa SSID T pe the WLAN a e. Se u it T pe Set the se u it t pe that the WLAN suppo ts. Ba d t pe Set the WLAN t pe. If ou do ot k o the WLAN t pe, do ot ha ge this field. SSID Set hethe the WLAN oad asted a e fo the WLAN. oad asts its SSID. Auto ati all o tai IP add ess a d DNS Set hethe ou Bla kBe ® de i e e ei es a outa le IP add ess, a su a gate a add ess f o the WLAN. Allo i te -a ess poi t ha do e Set hethe poi ts. VPN p ofile If e essa , set a VPN p ofile to use ith the sa ed WLAN. IP Add ess T pe the IP add ess fo Su T pe the su et Pi a ask DNS Se o da DNS ou de i e e ai s o et T pe the p i a T pe the se o da e ted to the WLAN he ou et ask, DNS setti gs, a d o e et ee i eless a ess ou de i e. ask fo the i eless a ess poi t that ou de i e should o DNS that ou de i e should o DNS that ou de i e should o e t to. e t to. e t to. RIM St i tl Co fide tial Optio Des iptio Default gate a add ess T pe the default gate a IP add ess that ou de i e should o Do ai suffi T pe the do ai that ou de i e uses to esol e host a es i to IP add esses. e t to. WEP optio s These optio s appea if ou hoose the WEP se u it t pe. Optio Des iptio Sele t WEP ke Set the t pe of WEP ke fo the WLAN. WEP ke T pe the WEP ke fo the WLAN i he ade i al fo at. WPA/WPA Pe so al optio s These optio s appea if ou hoose the WPA/WPA Pe so al se u it t pe. Optio Des iptio Passph ase If e essa , t pe the WPA™ o WPA ™-Pe so al passph ase to o e t to the WLAN. WPA/WPA E te p ise optio s These optio s appea if ou hoose the WPA/WPA E te p ise se u it t pe. Optio Des iptio E te p ise Su -T pe If e essa , set the e te p ise se u it Use a e If e essa , t pe the use Pass o d If e essa , t pe the pass o d that ou use to o CA e tifi ate Set the oot e tifi ate that ou de i e should use to e if that it is o ethod fo the WLAN. a e that ou use to o e t to the WLAN. e t to the WLAN. Clie t e tifi ate Set the authe ti atio If e essa , set the se u it p oto ol that the WLAN suppo ts fo its i e li k se u it e tifi ate that ou de i e should use to o ou use a ha d a e toke to o e ti g to the o e t WLAN. e t to the WLAN. e authe ti atio Toke Set hethe Se e su je t If e essa , t pe the se e su je t a e that ou de i e should use to e if that it is o to the o e t WLAN. Se e SAN If e essa , t pe the se e SAN that ou de i e should use to e if that it is o o e t WLAN. ethod. e t to the WLAN. e ti g e ti g to the RIM St i tl Co fide tial Install a root certificate on your smartphone You ight ot e a le to o e t to so e WLANs u til ou i stall a oot e tifi ate o ou Bla kBe ® s a tpho e. You a i stall the oot e tifi ate o ou o pute , a d the use the e tifi ate s h o izatio tool of the Bla kBe ® Desktop Soft a e to s h o ize the oot e tifi ate et ee ou s a tpho e a d ou o pute . Fo o e i fo atio , see the Help fo the Bla kBe Desktop Soft a e, o o ta t ou ad i ist ato . WLAN diagnostic reports Submit a diagnostic report O the Ho e s ee o Cli k Net o ks a d Co ke > T P ess the P ess the ke > E i a folde , li k the Optio s i o . e tio s > WLAN Net o k. ou leshoot > WLAN Diag osti s. ail Repo t o PIN Repo t. Set options for WLAN diagnostic reports If ou set a default e ipie t, ea h ti e that ou su it a WLAN diag osti epo epo t to that e ipie t. If ou a t to spe if a e ipie t ea h ti e that ou su . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Net o ks a d Co e tio s > WLAN Net o k. ke > T ou leshoot > WLAN Diag osti s. . P ess the . P ess the ke > Optio s. • To i lude ad a ed data i WLAN diag osti epo ts, ha ge the Displa • To set a default e ipie t fo WLAN diag osti epo ts, t pe the o ta t i . P ess the ke > Sa e. t, ou Bla kBe ® s a tpho e se ds the it a epo t, do ot set a default e ipie t. Mode field to Ad a ed. fo atio . Connection permissions for third-party applications Pe issio Des iptio USB Set hethe thi d-pa t appli atio s a use ph si al o e tio s, su h as a USB a le o RSa le, that ou ha e set up fo ou Bla kBe ® s a tpho e. Bluetooth Set hethe thi d-pa t appli atio s a use Bluetooth® o Pho e Set hethe thi d-pa t appli atio s a Lo atio Data Set hethe thi d-pa t appli atio s a use ou GPS lo atio i fo Se e Net o k Set hethe thi d-pa t appli atio s a a ess the I te et o ou o ga izatio 's i t a et usi g ou o ga izatio 's et o k. e tio s. ake alls o a ess all logs. atio . RIM St i tl Co fide tial Pe issio Des iptio I te et Set hethe thi d-pa t appli atio s a a ess the I te et th ough ou i eless se i e p o ide fo e a ple, usi g a di e t I te et o e tio o WAP gate a . WLAN if suppo ted Set hethe thi d-pa t appli atio s a use WLAN o Nea Field Co Set hethe thi d-pa t appli atio s a use NFC o u i atio e tio s. e tio s. About using WLAN with VPN and software tokens If ou ha e a WLAN e a led Bla kBe ® s a tpho e a d if ou o ga izatio uses a VPN to o t ol a ess to its et o k, ou ight e a le to log i to the VPN a d a ess ou o ga izatio 's et o k usi g a WLAN. If ou ha e a WLAN e a led s a tpho e, ou ight also eed a soft a e toke to o e t to ou o ga izatio 's et o k usi g a WLAN. Wireless coverage indicators I di ato s i the uppe - ight o e of the Ho e s ee displa the i eless o e age le el fo the a ea i hi h ou a e usi g ou Bla kBe ® s a tpho e. Fo o e i fo atio a out i eless o e age a eas, o ta t ou i eless se i e p o ide . I di ato Des iptio P o ides i fo atio a out the st e gth of the i eless sig al. Th ee o o e a s i di ate a st o g sig al. A edu ed sig al displa ight i di ate i eased po e output f o ou s a tpho e as it atte pts to o e t to a eak sig al. G , G , H+ , EDGE, GPRS, NXTL, MIKE, o NTWK You a e o e ted to a o essagi g a d I te et o e i a a ea of edu ed i ou ight o l e a le to You a all o l e e ge ile et o k a d ou a a ess featu es su h as e ail si g. If ou do ot see o e of the i di ato s, ou ight eless o e age he e so e featu es a e ot a aila le ake a pho e all o se d a d e ei e te t essages . e s. You a e i a a ea of o i eless o e age. The o e tio to the o ile et o k is tu ed off. You a e o e ted to a WLAN a d ou a a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the WLAN o e tio . You WLAN o e tio is tu ed o , ut ou a e ot o e ted to a WLAN, o ou a e o e ted to a WLAN, ut ou a ot a ess Bla kBe se i es su h as e ail essagi g a d I te et o si g o e the WLAN o e tio . You Bluetooth® o e a led de i e. e tio is tu ed o , a d ou a e o e ted to a Bluetooth RIM St i tl Co fide tial I di ato Des iptio You Bluetooth o e a led de i e. You NFC o e tio is tu ed o , ut ou a e ot o e ted to a Bluetooth e tio is tu ed o . Troubleshooting: WLAN I can't connect to a WLAN Depe di g o ou Bla kBe ® s a tpho e odel, the WLAN featu e ight ot e suppo ted. the follo i g a tio s: • • Ve if that ou' e tu ed o the o e tio to the WLAN. Ve if that ou' e i a WLAN o e age a ea. If ou' e o e ti g to a ho e et o k, see if othe i eless de i es a e a le to o e t. If ou' e o e ti g to a e te p ise WLAN o a hotspot, talk to ou ad i ist ato o a e plo ee at the hotspot. Ve if that the ti e o ou s a tpho e is s h o ized ith the et o k ti e. If the ti es a e diffe e t, it ould p e e t ou s a tpho e f o o e ti g fo e a ple, if o e ti g to the et o k e ui es ou to ha e a e tifi ate o ou s a tpho e a d the e tifi ate has a e pi atio date . If the WLAN does 't appea i the Set Up WLAN appli atio , it ight e hidde . If ou k o the WLAN a e, t o e ti g to the WLAN a uall . I the Set Up WLAN appli atio , e if that the optio s fo the WLAN a e o e t. To fi d out hat optio s to use, fo a ho e et o k, efe to the i fo atio that a e ith ou oute ; fo a e te p ise WLAN, talk to ou ad i ist ato ; fo a pu li hotspot, efe to a i fo atio p o ided fo the hotspot o talk to a e plo ee at the hotspot ho ight ha e details a out ho to o e t. If ou s it hed WLANs a uall , s it h to a othe WLAN o set ou Bla kBe s a tpho e to s a fo a aila le WLANs. If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou s a tpho e ight p e e t ou f o o e ti g to e tai i eless a ess poi ts. Fo o e i fo atio , o ta t ou ad i ist ato . If ou use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, o EAP-SIM to o e t to a WLAN, e if that ou' e i stalled the oot e tifi ate fo the e tifi ate autho it se e that eated the e tifi ate fo the authe ti atio se e . The e tifi ate ust e t a sfe ed to ou s a tpho e efo e ou a o e t to the et o k. Fo o e i fo atio , talk to ou ad i ist ato . If ou use EAP-TLS to o e t to a WLAN, e if that ou' e added ou authe ti atio e tifi ate to ou s a tpho e. The e tifi ate ust e t a sfe ed to ou s a tpho e efo e ou a o e t to the et o k. Fo o e i fo atio , talk to ou ad i ist ato . • • • • • • • Related i fo atio Tu o o tu off a et o k o Co e t to a WLAN, Co e t to a WLAN a uall , Tu o o tu off a et o k o e tio , e tio , RIM St i tl Co fide tial Bluetooth technology Getting started: Bluetooth technology About Bluetooth Bluetooth® te h olog is desig ed to esta lish a i eless o e tio e a led de i e, su h as a ha ds-f ee a kit o a i eless headset. et ee ou Bla kBe ® s a tpho e a d a Bluetooth Befo e ou a o e t ou Bla kBe s a tpho e to a Bluetooth e a led de i e, ou ust fi st tu o Bluetooth te h olog o oth de i es a d the pai the de i es. Pai i g esta lishes a elatio ship et ee the de i es a d usuall to e do e o l o e. eeds Afte ou pai the de i es, ou a o e t the de i es he the Bluetooth e a led de i e is ithi a ge of ou Bla kBe s a tpho e a t pi al a ge is app o i atel ete s . Fo est esults, keep ou Bla kBe s a tpho e ithi di e t li e of sight of the Bluetooth e a led de i e. Fo e a ple, if ou Bla kBe s a tpho e is o the ight side of ou od , ea a Bluetooth e a led headset i ou ight ea . Whe ou tu o Bluetooth te h olog o he ou o e t ou Bla kBe de i e, Bluetooth status i di ato s appea at the top of the Ho e s ee . s a tpho e to a othe Bluetooth e a led Turn on or turn off Bluetooth technology If ou t to pe fo a a tio usi g Bluetooth® te h olog , ou e p o pted to tu o Bluetooth te h olog . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co • To tu o Bluetooth te h olog , sele t the Bluetooth he k o . • To tu off Bluetooth te h olog , lea the Bluetooth he k o . e tio s i o . Pair with a Bluetooth enabled device You ust pai ou Bla kBe ® s a tpho e ith a Bluetooth® e a led de i e efo e ou a o e t to it. Fo o e i fo atio a out p epa i g the Bluetooth e a led de i e fo pai i g, see the do u e tatio that a e ith the Bluetooth e a led de i e. Cli Cli If • the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . k Net o ks a d Co e tio s > Bluetooth Co e tio s > Add Ne De i e > Sea h. k a Bluetooth e a led de i e. e essa , do o e of the follo i g: If the Bluetooth e a led de i e does ot ha e a ke oa d fo e a ple, a i eless headset , o ou Bla kBe s a tpho e, t pe the pai i g passke that eithe appea s o the Bluetooth e a led de i e o is p o ided i the do u e tatio that a e ith the Bluetooth e a led de i e. The passke is ost ofte a u e i o alpha u e i ode. RIM St i tl Co fide tial • If the Bluetooth e a led de i e has a ke oa d fo e a ple, a laptop , t pe a pai i g passke of ou hoi e o de i es. oth Related i fo atio Tu o o tu off Bluetooth te h olog , I a 't pai ith a Bluetooth e a led de i e, M list of pai ed Bluetooth de i es does 't appea , I a 't sha e o ta ts ith a pai ed Bluetooth e a led de i e, Connect to or disconnect from a paired Bluetooth enabled device To pe fo this task, Bluetooth® te h olog Bluetooth e a led de i e. ust e tu ed o a d ou Bla kBe ® s a tpho e ust e pai ed ith the You Bla kBe s a tpho e ight atte pt to o e t to a Bluetooth e a led de i e auto ati all he Bluetooth te h olog is tu ed o a d the de i es a e ithi a ge. You Bla kBe s a tpho e ill usuall sta o e ted to a pai ed Bluetooth e a led de i e, su h as a a kit o headset, u til ou dis o e t the de i es. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. . Highlight a Bluetooth e a led de i e. ke > Co e t. If e essa , e if that the sa e u e • To o e t to a Bluetooth e a led de i e, p ess the appea s i the dialog o es o oth pai ed de i es. • To dis o e t f o a pai ed Bluetooth e a led de i e, highlight the de i e. P ess the ke > Dis o e t. Related i fo atio Tu o o tu off Bluetooth te h olog , I a 't pai ith a Bluetooth e a led de i e, How to: Bluetooth technology About Bluetooth Bluetooth® te h olog is desig ed to esta lish a i eless o e tio e a led de i e, su h as a ha ds-f ee a kit o a i eless headset. et ee ou Bla kBe ® s a tpho e a d a Bluetooth Befo e ou a o e t ou Bla kBe s a tpho e to a Bluetooth e a led de i e, ou ust fi st tu o Bluetooth te h olog o oth de i es a d the pai the de i es. Pai i g esta lishes a elatio ship et ee the de i es a d usuall to e do e o l o e. eeds Afte ou pai the de i es, ou a o e t the de i es he the Bluetooth e a led de i e is ithi a ge of ou Bla kBe s a tpho e a t pi al a ge is app o i atel ete s . Fo est esults, keep ou Bla kBe s a tpho e ithi di e t li e of sight of the Bluetooth e a led de i e. Fo e a ple, if ou Bla kBe s a tpho e is o the ight side of ou od , ea a Bluetooth e a led headset i ou ight ea . RIM St i tl Co fide tial Whe ou tu o Bluetooth te h olog o he ou o e t ou Bla kBe de i e, Bluetooth status i di ato s appea at the top of the Ho e s ee . s a tpho e to a othe Bluetooth e a led Turn on or turn off Bluetooth technology If ou t to pe fo a a tio usi g Bluetooth® te h olog , ou e p o pted to tu o Bluetooth te h olog . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co • To tu o Bluetooth te h olog , sele t the Bluetooth he k o . • To tu off Bluetooth te h olog , lea the Bluetooth he k o . e tio s i o . Pair with a Bluetooth enabled device You ust pai ou Bla kBe ® s a tpho e ith a Bluetooth® e a led de i e efo e ou a o e t to it. Fo o e i fo atio a out p epa i g the Bluetooth e a led de i e fo pai i g, see the do u e tatio that a e ith the Bluetooth e a led de i e. Cli Cli If • the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . k Net o ks a d Co e tio s > Bluetooth Co e tio s > Add Ne De i e > Sea h. k a Bluetooth e a led de i e. e essa , do o e of the follo i g: If the Bluetooth e a led de i e does ot ha e a ke oa d fo e a ple, a i eless headset , o ou Bla kBe s a tpho e, t pe the pai i g passke that eithe appea s o the Bluetooth e a led de i e o is p o ided i the do u e tatio that a e ith the Bluetooth e a led de i e. The passke is ost ofte a u e i o alpha u e i ode. • If the Bluetooth e a led de i e has a ke oa d fo e a ple, a laptop , t pe a pai i g passke of ou hoi e o oth de i es. Related i fo atio Tu o o tu off Bluetooth te h olog , I a 't pai ith a Bluetooth e a led de i e, M list of pai ed Bluetooth de i es does 't appea , I a 't sha e o ta ts ith a pai ed Bluetooth e a led de i e, Connect to or disconnect from a paired Bluetooth enabled device To pe fo this task, Bluetooth® te h olog Bluetooth e a led de i e. ust e tu ed o a d ou Bla kBe ® s a tpho e ust e pai ed ith the You Bla kBe s a tpho e ight atte pt to o e t to a Bluetooth e a led de i e auto ati all he Bluetooth te h olog is tu ed o a d the de i es a e ithi a ge. You Bla kBe s a tpho e ill usuall sta o e ted to a pai ed Bluetooth e a led de i e, su h as a a kit o headset, u til ou dis o e t the de i es. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. . Highlight a Bluetooth e a led de i e. RIM St i tl Co fide tial • To o e t to a Bluetooth e a led de i e, p ess the ke > Co e t. If e essa , e if that the sa e u appea s i the dialog o es o oth pai ed de i es. • To dis o e t f o a pai ed Bluetooth e a led de i e, highlight the de i e. P ess the ke > Dis o e t. Related i fo atio Tu o o tu off Bluetooth te h olog , I a 't pai ith a Bluetooth e a led de i e, Switch to a paired Bluetooth enabled device during a call To pe fo this task, ou ust tu o Bluetooth® te h olog . ke > A ti ate . Du i g a all, p ess the Related i fo atio Tu o o tu off Bluetooth te h olog , Share contacts with a paired Bluetooth enabled car kit O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. Highlight a Bluetooth® e a led a kit. P ess the ke > T a sfe Co ta ts. e tio s i o . Related i fo atio I a 't sha e o ta ts ith a pai ed Bluetooth e a led de i e, I lose o e tio ith a Bluetooth e a led a kit, Receive a media file using Bluetooth technology To pe fo this task, ou ust tu o Bluetooth® te h olog . Whe a edia file is se t to ou Bla kBe ® s a tpho e usi g Bluetooth te h olog , a dialog o appea s o the s ee . . I the A ept o e tio e uest dialog o , li k Yes. . I the Do ou a t to e ei e the i o i g data dialog o , li k Yes. You s a tpho e sto es ea h e ei ed file i the folde that at hes ea h file's t pe. Related i fo atio Tu o o tu off Bluetooth te h olog , Send a media file You a se d ou pi tu es a d ideos to appli atio s that ou ha e i stalled su h as Fa e ook® fo Bla kBe ® s a tpho es, a d YouTu e® fo Bla kBe s a tpho es. You a sele t a d se d ultiple pi tu e files at o e ti e. You a o l se d edia files that ou ha e added. . O the Ho e s ee , li k the Media i o . RIM St i tl Co fide tial Cli k a edia t pe. If e essa , li k a atego . Highlight a edia file. ke . P ess the • To se d pi tu es o a ideo, li k Se d. Cli k a essage t pe o a appli atio . • To se d a audio file, li k the se d optio fo a essage t pe. . If e essa , tu o Bluetooth® te h olog a d hoose a de i e o pai ith a de i e. Send and receive a contact card using Bluetooth technology You a se d a d e ei e o ta t a ds di e tl th ough the Co ta ts appli atio usi g Bluetooth® te h olog . . O the Ho e s ee , li k the Co ta ts i o . . Cli k a o ta t. . P ess the ke > Se d Co ta t Ca d > Se d Usi g Bluetooth. To e ei e a o ta t a d, i the Do ou a t to e ei e the i o i g data dialog o that appea s o the e ei i g de i e's s ee , li k Yes. Rename a paired Bluetooth enabled device O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. Highlight a pai ed Bluetooth® e a led de i e. ke > De i e P ope ties. P ess the I the De i e Na e field, ha ge the a e fo the Bluetooth e a led de i e. P ess the ke > Sa e. e tio s i o . Delete a paired Bluetooth enabled device To pe fo this task, ou ust fi st dis o e t ou Bla kBe ® s a tpho e f o the Bluetooth® e a led de i e. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. Highlight a pai ed Bluetooth® e a led de i e. ke > Delete De i e. P ess the e tio s i o . Make your BlackBerry smartphone discoverable If ou ake ou Bla kBe ® s a tpho e dis o e a le, othe Bluetooth® e a led de i es a dete t ou s a tpho e. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. RIM St i tl Co fide tial . Set the Dis o e a le field to Mi utes. Afte t o i utes, the Dis o e a le field s it hes to No auto ati all . Related i fo atio I a 't pai ith a Bluetooth e a led de i e, Bluetooth technology options Bluetooth profiles Depe di g o ou Bla kBe ® s a tpho e odel a d i eless et o k, so e p ofiles ight ot e suppo ted. Optio Des iptio Audio Sou e A DP This p ofile allo s ou to output audio f o ou Bla kBe s a tpho e to Bluetooth® e a led de i es that suppo t ste eo audio su h as ste eo headsets, speake s, a d a kits. A/V Re ote Co t ol AVRCP This p ofile allo s ou to use the utto s o a Bluetooth e a led headset to pe fo a tio s su h as adjusti g the olu e o pla i g the e t o p e ious edia file o ou Bla kBe s a tpho e. Data T a sfe This se i e allo s ou to o e t ou Bla kBe suppo t the t a sfe of data su h as edia files. Desktop Co e ti it This se i e allo s ou to o e t ou Bla kBe s a tpho e to a Bluetooth e a led o pute that is u i g Bla kBe ® Desktop Soft a e so that ou a s h o ize ou o ga ize data. Dial-Up Net o ki g DUN This p ofile allo s ou to use ou Bla kBe s a tpho e as a ode he it is o Bluetooth e a led o pute that is u i g Bla kBe Desktop Soft a e. Ha dsf ee HFP This p ofile allo s ou to o e t ou Bla kBe kits that suppo t the Ha dsf ee p ofile. s a tpho e to Bluetooth e a led headsets a d a Headset HSP This p ofile allo s ou to o e t ou Bla kBe suppo t the Headset p ofile. s a tpho e to Bluetooth e a led headsets that Message A ess P ofile MAP This p ofile allo s ou to use a Bluetooth e a led a kit ith ou Bla kBe s a tpho e to otif ou of e essages. This p ofile a also help ou ead, delete, o se, o pose, a d se d essages. Se ial Po t P ofile This p ofile allo s ou to o e t ou Bla kBe s a tpho e to Bluetooth e a led de i es that suppo t desktop o e ti it , i eless pass, a d data t a sfe . SIM A ess If ou Bla kBe s a tpho e uses a SIM a d, this p ofile allo s ou to use a Bluetooth e a led a kit to o t ol the SIM a d o ou Bla kBe s a tpho e so that ou a ake a d e ei e alls usi g the a kit. Whe ou use this featu e, data se i es o se se i e, e ail essagi g, PIN essagi g, a d MMS essagi g a e ot a aila le o ou s a tpho e, a d pho e se i es a e a essi le o l th ough the a kit. Befo e ou a use this featu e, ou ight eed to e te a -digit alpha u e i ode, ge e ated the a kit, o ou Bla kBe s a tpho e. s a tpho e to Bluetooth e a led de i es that e ted to a RIM St i tl Co fide tial Optio Des iptio Wi eless B pass This se i e allo s ou to o e t ou Bla kBe s a tpho e to a Bluetooth e a led o pute that is u i g the Bla kBe Desktop Soft a e so that ou a se d a d e ei e e ail essages a d s h o ize ou o ga ize data ithout usi g a o e tio to the i eless et o k. To use this se i e, ou e ail a ou t ust use a Bla kBe ® E te p ise Se e . Turn off a Bluetooth profile O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. ke > Optio s. P ess the I the Se i es se tio , lea the he k o eside o e o o e Bluetooth® p ofiles. P ess the ke > Sa e. e tio s i o . Related i fo atio Bluetooth p ofiles, Prevent your smartphone from making contacts available to other Bluetooth enabled devices O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. ke > Optio s. P ess the Cha ge the Co ta ts T a sfe field. P ess the ke > Sa e. To allo ou s a tpho e to field to All. e tio s i o . ake o ta ts a aila le to othe Bluetooth® e a led de i es agai , ha ge the Co ta ts T a sfe Restrict outgoing calls O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. ke > Optio s. P ess the Set the Allo outgoi g alls field to Ne e o If U lo ked. P ess the ke > Sa e. e tio s i o . Change the pairing name for your BlackBerry smartphone O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. ke > Optio s. P ess the I the De i e Na e field, t pe a a e fo ou Bla kBe ® s a tpho e. P ess the ke > Sa e. e tio s i o . RIM St i tl Co fide tial Turn off Bluetooth connection notification O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. ke > Optio s. P ess the Clea the LED Co e tio I di ato he k o . P ess the ke > Sa e. To tu o Bluetooth® o e tio otifi atio agai , sele t the LED Co e tio I di ato e tio s i o . he k o . Turn off the prompt that appears when connecting or pairing O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. Highlight a pai ed Bluetooth® e a led de i e. ke > De i e P ope ties. P ess the Set the T usted field to Yes. P ess the ke > Sa e. To tu e tio s i o . o the p o pt agai , set the T usted field to P o pt. Set the message types that your Bluetooth enabled car kit notifies you of To pe fo Fo this task, ou Bluetooth® e a led a kit o e i fo atio a out usi g Bluetooth te h olog ust suppo t the Message A ess P ofile MAP . ith ou a , see the do u e tatio that a e ith ou a . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. ke > MAP Optio s. P ess the Sele t the he k o eside o e o o e essage t pes. e tio s i o . Encrypt data that you send or receive using Bluetooth technology To pe fo this task, the pai ed Bluetooth® e a led de i e ust suppo t data e ptio . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. ke > Optio s. P ess the Sele t the E ptio he k o . ke > Sa e. P ess the e tio s i o . RIM St i tl Co fide tial Turn off automatic reconnection to Bluetooth enabled devices B default, he ou tu o ou Bla kBe ® s a tpho e, ou s a tpho e atte pts to o e t to the last Bluetooth® e a led de i e that ou used. . O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . . Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. . P ess the ke > Optio s. . Clea the Co e t o Po e Up he k o . . P ess the ke > Sa e. Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device the follo i g a tio s: • Ve if that ou Bla kBe ® s a tpho e is o pati le ith the Bluetooth® e a led de i e. Fo o e i fo atio , see the do u e tatio that a e ith the Bluetooth e a led de i e. If ou do 't k o the passke fo ou Bluetooth e a led de i e, see the do u e tatio that a e ith the Bluetooth e a led de i e. If ou Bla kBe s a tpho e does 't dete t the Bluetooth e a led de i e that ou a t to pai ith, t aki g ou Bla kBe s a tpho e dis o e a le fo a sho t pe iod of ti e. Ma a kits eed to dis o e ou Bla kBe s a tpho e athe tha ou Bla kBe s a tpho e dis o e i g the a kit. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k Net o ks a d Co e tio s > Bluetooth Co e tio s. Cli k Add Ne De i e. Cli k Liste . Bluetooth e a led de i es a dete t ou Bla kBe s a tpho e fo i utes. Tu off e ptio fo Bluetooth o e tio s et ee ou Bla kBe s a tpho e a d the Bluetooth e a led de i e. O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k > De i es Net o ks a d Co e tio s > Bluetooth Co e tio s. Highlight a Bluetooth e a led de i e. P ess the P ope ties. Clea the E ptio he k o . P ess the ke > Sa e. • • • Related i fo atio Make ou Bla kBe s a tpho e dis o e a le, My list of paired Bluetooth devices doesn't appear the follo i g a tio s: • • Ve if that Bluetooth® te h olog is tu ed o . Ve if that ou' e added Bluetooth e a led de i es to the pai ed Bluetooth e a led de i es list. Related i fo atio Tu o o tu off Bluetooth te h olog , RIM St i tl Co fide tial Pai ith a Bluetooth e a led de i e, I can't type a passkey on a Bluetooth enabled device If ou a 't t pe a passke o a Bluetooth® e a led de i e, the passke ou Bla kBe ight al ead ® s a tpho e, i the E te passke fo field, t e defi ed. t pi g I lose my connection with a Bluetooth enabled car kit the follo i g a tio s: • Ve if that ou a kit is usi g the latest soft a e e sio a aila le. Fo o e i fo atio a out ou Bluetooth® e a led a kit's soft a e e sio , see the do u e tatio that a e ith ou a kit. Mo e ou Bla kBe ® s a tpho e to a othe lo atio i ou ehi le o tu ou s a tpho e to fa e a othe di e tio . The lo atio of ou Bla kBe s a tpho e's Bluetooth a te a i elatio to ou a kit's Bluetooth a te a a affe t the Bluetooth o e tio . • I can't share contacts with a paired Bluetooth enabled device the follo i g: • • • • Ve if that Bluetooth® te h olog is tu ed o . Ve if that ou Bla kBe ® s a tpho e is pai ed ith the Bluetooth e a led de i e. Ve if that, i the Bluetooth optio s, the Co ta ts T a sfe field is ot set to Disa led. Ve if that ou Bla kBe s a tpho e is o e ted to a Bluetooth e a led de i e that suppo ts the Ha dsf ee p ofile o the O je t Push p ofile. Fo o e i fo atio a out suppo ted p ofiles, see the do u e tatio that a e ith the Bluetooth e a led de i e. Related i fo atio Tu o o tu off Bluetooth te h olog , Pai ith a Bluetooth e a led de i e, Sha e o ta ts ith a pai ed Bluetooth e a led a kit, RIM St i tl Co fide tial NFC technology Getting started: NFC technology About NFC technology Depe di g o ou i eless se i e p o ide , this featu e ight ot e a aila le. NFC te h olog is a sho t- a ge, i eless te h olog that is desig ed to allo ou to ui kl e ha ge i fo atio et ee ou Bla kBe ® s a tpho e a d s a t a esso ies, s a t pa e t te i als, s a t a ess poi ts, a d s a t tags. You a also use NFC te h olog to sa e, ie , eate, o ha ge s a t poste s. Depe di g o ou i eless se i e p o ide a d the appli atio s ou ha e added to ou s a tpho e, ou ight e a le to use ou s a tpho e as a t a sit pass, a a ess pass, o a edit a d tappi g the s a t tag eade o the a k of ou s a tpho e agai st a s a t a ess poi t o s a t pa e t te i al, su je t to appli a le te s a d o ditio s f o the pa ti ula e do . To use NFC te h olog o ou s a tpho e, ou s a tpho e ust e ithi app o i atel i . . of the s a t pa e t te i al, s a t a esso , s a t a ess poi t, o s a t tag that ou a t to e ha ge i fo atio ith. Fo fu tio s su h as ie i g s a t poste s o o e ti g to s a t a esso ies, NFC te h olog ust e tu ed o a d the a klight o ou s a tpho e ust e tu ed o . Fo pa e t t a sa tio s, ou a use NFC te h olog o ou s a tpho e e e if ou s a tpho e is lo ked, the a klight is tu ed off, o ou s a tpho e is tu ed off. Whe ou t to ake a pa e t t a sa tio usi g NFC te h olog , ou a e p o pted to e te the pass o d o PIN that is asso iated ith ou edit a d o pa e t appli atio . Turn on or turn off NFC technology O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co • To tu o NFC te h olog , sele t the NFC he k o . • To tu off NFC te h olog , lea the NFC he k o . e tio s i o . Related i fo atio M s a tpho e does 't espo d to NFC te h olog , Connect to or disconnect from a smart accessory Do o e of the follo i g: • To o e t to a s a t a esso , tap the s a t tag eade o the a k of ou Bla kBe ® s a tpho e agai st the s a t a esso . If e essa , li k Pai ith Bluetooth. If e essa , e te ou s a tpho e pass o d. • To dis o e t f o a s a t a esso , tap the s a t tag eade o the a k of ou s a tpho e agai st the o e ted s a t a esso . RIM St i tl Co fide tial How to: NFC technology About NFC technology Depe di g o ou i eless se i e p o ide , this featu e ight ot e a aila le. NFC te h olog is a sho t- a ge, i eless te h olog that is desig ed to allo ou to ui kl e ha ge i fo atio et ee ou Bla kBe ® s a tpho e a d s a t a esso ies, s a t pa e t te i als, s a t a ess poi ts, a d s a t tags. You a also use NFC te h olog to sa e, ie , eate, o ha ge s a t poste s. Depe di g o ou i eless se i e p o ide a d the appli atio s ou ha e added to ou s a tpho e, ou ight e a le to use ou s a tpho e as a t a sit pass, a a ess pass, o a edit a d tappi g the s a t tag eade o the a k of ou s a tpho e agai st a s a t a ess poi t o s a t pa e t te i al, su je t to appli a le te s a d o ditio s f o the pa ti ula e do . To use NFC te h olog o ou s a tpho e, ou s a tpho e ust e ithi app o i atel i . . of the s a t pa e t te i al, s a t a esso , s a t a ess poi t, o s a t tag that ou a t to e ha ge i fo atio ith. Fo fu tio s su h as ie i g s a t poste s o o e ti g to s a t a esso ies, NFC te h olog ust e tu ed o a d the a klight o ou s a tpho e ust e tu ed o . Fo pa e t t a sa tio s, ou a use NFC te h olog o ou s a tpho e e e if ou s a tpho e is lo ked, the a klight is tu ed off, o ou s a tpho e is tu ed off. Whe ou t to ake a pa e t t a sa tio usi g NFC te h olog , ou a e p o pted to e te the pass o d o PIN that is asso iated ith ou edit a d o pa e t appli atio . Turn on or turn off NFC technology O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co • To tu o NFC te h olog , sele t the NFC he k o . • To tu off NFC te h olog , lea the NFC he k o . e tio s i o . Related i fo atio M s a tpho e does 't espo d to NFC te h olog , Connect to or disconnect from a smart accessory Do o e of the follo i g: • To o e t to a s a t a esso , tap the s a t tag eade o the a k of ou Bla kBe ® s a tpho e agai st the s a t a esso . If e essa , li k Pai ith Bluetooth. If e essa , e te ou s a tpho e pass o d. • To dis o e t f o a s a t a esso , tap the s a t tag eade o the a k of ou s a tpho e agai st the o e ted s a t a esso . RIM St i tl Co fide tial Smart tags and smart posters About smart tags and smart posters O ga izatio s ight add s a t tags to ite s su h as poste s, fl e s, o t-shi ts. Whe ou tap the s a t tag eade o the a k of ou Bla kBe ® s a tpho e agai st a s a t tag, ou s a tpho e ie s the s a t tag's s a t poste a d p ese ts ou ith the optio s to ie o delete the s a t poste . S a t poste s a o tai a a ge of i fo atio i ludi g e add esses, oupo s, g aphi s, edia files, e e t details, a d o e. View, save, or delete a smart poster Whe ou tap the s a t tag eade o the a k of ou Bla kBe ® s a tpho e agai st a s a t tag, ou s a tpho e auto ati all sa es the s a t tag's s a t poste i the S a t Tags appli atio alo g ith the date, ti e, a d lo atio of he e ou sa ed the s a t poste f o . Do o e of the follo i g: • To ie a d sa e a e s a t poste , tap the s a t tag eade o the a k of ou s a tpho e agai st a s a t tag. Cli k Vie . • To ie a sa ed s a t poste , i the Appli atio s folde , li k the S a t Tags i o . Cli k a s a t poste . • To delete a sa ed s a t poste , i the Appli atio s folde , li k the S a t Tags i o . Highlight a s a t poste . P ess the ke > Delete. Create or change a smart poster You a eate a e s a t poste o ha ge a e isti g s a t poste o ou Bla kBe ® s a tpho e. Whe ou eate o ha ge a s a t poste , ou a eate o ha ge the i age, te t, o e add ess that appea s o ou s a t poste . I the Appli atio s folde , li k the S a t Tags i o . ke > C eate S a t Poste . Add the s a t poste i fo atio . Cli k Sa e. • To eate a e s a t poste , p ess the • To ha ge a e isti g s a t poste , li k a s a t poste . P ess the ke > Edit. Cha ge the s a t poste i fo atio . Cli k Sa e. Share a smart poster To pe fo this task, NFC te h olog S a t Tags appli atio . ust e tu ed o a d the i di ato ust appea o the s ee he . I the Appli atio s folde , li k the S a t Tags i o . . Cli k a s a t poste . . Tap the s a t tag eade of a NFC-e a led de i e agai st the s a t tag eade o the a k of ou Bla kBe s a tpho e. ou ope the ® RIM St i tl Co fide tial Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , depe di g o the optio s that ou ad i ist ato sets, ou ot e a le to pe fo this task. Fo o e i fo atio , o ta t ou ad i ist ato . ight My smartphone doesn't respond to NFC technology the follo i g: • • Ve if that NFC te h olog is tu ed o . If ou Bla kBe ® s a tpho e's a klight is off, e if that ou s a tpho e is set to allo NFC pa e t t a sa tio s he the a klight is off. If ou s a tpho e is tu ed off, e if that ou s a tpho e is set to allo NFC pa e t t a sa tio s he the s a tpho e is tu ed off. • Related i fo atio Tu o o tu off NFC te h olog , RIM St i tl Co fide tial Power and battery Getting started: Power and battery About the battery You should o l use the atte that Resea h I Motio spe ifies fo use ith ou pa ti ula Bla kBe ® s a tpho e odel. If ou use a othe atte , ou ight i alidate a a a t p o ided ith ou s a tpho e a d ou ight eate a isk of fi e o e plosio . Fo o e i fo atio , see the Safet a d Produ t I for atio ooklet fo ou s a tpho e. Battery power level icons These i o s appea at the top of the Ho e s ee a d at the top of the s ee i so e appli atio s. Full atte Lo Batte is ha gi g atte How to: Power and battery Turn off your smartphone Depe di g o ou the e, the lo atio o a e of the Po e Off i o ight diffe f o the lo atio o • If ou ha e 't set ou Bla kBe ® s a tpho e to tu o a d tu off auto ati all at spe ifi ti ke . • If ou ha e set ou s a tpho e to tu o a d tu off auto ati all at spe ifi ti es, o the Ho li k the Po e Off i o . If ou a t ou s a tpho e to sta tu ed off u til ou tu it o agai , ou a t ou s a tpho e to tu o agai at the spe ified ti e o fo ala o ale da e i de Set your smartphone to turn on and turn off automatically O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Auto O /Off. I the Weekda se tio , sele t the E a led he k o . Spe if the ti es he ou Bla kBe ® s a tpho e should tu o a d tu off o eekda s. a e i this task. es, p ess a d hold the e s ee o i a folde , li k Full Po e Off. If s, li k Tu Off. RIM St i tl Co fide tial . I the Weeke d se tio , sele t the E a led he k o . . Spe if the ti es he ou s a tpho e should tu o a d tu . P ess the ke > Sa e. off o eeke ds. Reset your smartphone Re o e a d ei se t the atte . Check the battery power level . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > De i e a d Status I fo atio . Tips: Extending battery life Fo full i st u tio s, li k the li ks u de Related i fo Set ou Bla kBe auto ati all . ® s a tpho e to tu o a d tu atio at the otto . off O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Auto O /Off. You a set ou s a tpho e to tu off hile ou a e 't usi g it fo a e te ded pe iod, like he ou sleep. Data ou e ei e he the s a tpho e is tu ed off auto ati all updates he the s a tpho e tu s o . Set a klighti g to e ai o fo a sho te pe iod of ti e, a d lo e its ight ess. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > S ee Displa . Tu O the Ho e s ee , li k the o e tio s a ea at the top of the s ee , o li k the Ma age Co e tio s i o . Cli k a et o k o e tio to lea the he k o . off et o k o Close apps he e tio s ou a e 't usi g. ou' e fi ished ith the . I a app, p ess the ke > Close. Whe ou s it h f o o e app to a othe , so e apps, su h as the B o se app o the Musi app, u i the a kg ou d, hi h uses atte po e . S it h ou i ati g otifi atio s to sou d otifi atio s o LED otifi atio s, lo e the olu e of ou sou d otifi atio s, o sele t a sho te i g to e. Delete the o igi al te t f o a epl essage. O the Ho e s ee , li k the Sou d a d Ale t P ofiles i o . Cli k Cha ge Sou ds a d Ale ts. Whe ou a e epl i g to a Delete O igi al Te t. essage, p ess the ke > RIM St i tl Co fide tial If ou s a tpho e has a a e a flash, tu Keep ou atte Keepi g the atte off the flash. e tio s lea . lea e te ds the life of ou atte . Related i fo atio Delete the o igi al te t f o a epl essage, Cha ge ou i g to e, otifie s, o e i de s, Tu o o tu off a et o k o e tio , Set optio s fo a klighti g, Set ou s a tpho e to tu o a d tu off auto ati all , O the Ho e s ee , li k the Ca e a i o . Cli k the flash i o at the otto of the s ee u til the flash off i di ato appea s. E e fe o ths, use a otto s a o d loth to lea the etal o ta ts o the atte a d the s a tpho e. RIM St i tl Co fide tial Storage space and media cards How to: Storage space and media cards About media cards Wat h the ideo Depe di g o ou Bla kBe ® s a tpho e odel, ou a i se t a i oSD edia a d i to ou s a tpho e to take ideos a d i ease the sto age spa e that's a aila le o ou s a tpho e fo sto i g edia files su h as so gs, i g to es, ideos, o pi tu es. Fo o e i fo atio a out i se ti g a edia a d i to ou s a tpho e, see the p i ted do u e tatio that a e ith ou s a tpho e. Supported media cards You Bla kBe ® s a tpho e suppo ts edia a d sizes up to GB. O l i oSD edia a ds a e suppo ted. Turn off media card support Whe ou tu off edia a d suppo t, ou Bla kBe ® s a tpho e a 't a ess the files that a e o ou edia a d. This ight e useful if ou a t to ake su e that ou files a e sa ed to ou s a tpho e's uilt-i edia sto age athe tha ou edia a d. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Sto age. . Clea the Media Ca d Suppo t he k o . . P ess the ke > Sa e. Back up smartphone data to your media card To pe fo this task ou tu ed off. ust ha e a edia a d i se ted i ou Bla kBe ® s a tpho e, a d ass sto age ode ust e If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , depe di g o the optio s that ou ad i ist ato sets, ou ight ot e a le to pe fo this task. Fo o e i fo atio , o ta t ou ad i ist ato . CAUTION: If ou pe fo this task, a e isti g data o ou edia a d is deleted a d epla ed ith ou s a tpho e data. . O the Ho e s ee , li k the Setup i o . . I the Setup se tio , li k De i e S it h > Usi g a Media Ca d > Sa e Data. • To a k up s a tpho e data i ludi g e ail, sele t the Sa e e ails optio . • To a k up s a tpho e data e ludi g e ail, sele t the Do 't sa e e ails optio . . Cli k Co ti ue. RIM St i tl Co fide tial . To set a pass o d fo ou data, i the Pass o d field, e te a pass o d. . I the Co fi field, e-e te the pass o d. . Cli k Sa e. Restore smartphone data from your media card To pe fo If this task, ass sto age ode ust e tu ed off. ou ha e a ked up ou Bla kBe ® s a tpho e data to ou edia a d, ou should e a le to esto e the data to ou a tpho e. O the Ho e s ee , li k the Setup i o . I the Setup se tio , li k De i e S it h > Usi g a Media Ca d > T a sfe Data > Co ti ue. I the Pass o d field, e te the pass o d ou set he ou a ked up ou s a tpho e data. Cli k E te . View the amount of available storage space on your smartphone . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Sto age. Related i fo atio The appli atio sto age o s a tpho e is lo , View the amount of storage space used by media files . O the Ho e s ee , li k the Media i o . ke > Me o Use. . P ess the Repair files stored on your media card or on your smartphone CAUTION: If ou u the epai featu e o ou Bla kBe ® s a tpho e, ou s a tpho e f o ou edia a d o o ou s a tpho e. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Sto age. ke > Repai . . P ess the . Co plete the i st u tio s o the s ee . ight delete files that ha e e o s If ou fo edia a d is still ot epai ed afte Related i fo atio M s a tpho e does 't e og ize ou u the epai featu e, ou ight a t to t edia a d, Format your device or media card Depe di g o ou de i e odel, ou ight ot e a le to fo at ou de i e. atti g it. RIM St i tl Co fide tial CAUTION: Fo atti g ou edia a d ill delete all the files f o it. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Sto age. P ess the ke > Fo at. Co plete the i st u tio s o the s ee . About compression Co p essio is desig ed to edu e the size of ou Bla kBe ® s a tpho e data hile ai tai i g the i teg it of that data. Whe o p essio is tu ed o , ou s a tpho e o p esses all s a tpho e data, i ludi g essages, o ta ts, ale da e t ies, tasks, a d e os. You should keep o p essio tu ed o . If oth o p essio a d e ptio a e tu ed o , ou s a tpho e o p esses s a tpho e data efo e e pti g it. About file encryption File e ptio is desig ed to p ote t files that ou sto e o ou Bla kBe ® s a tpho e a d o a edia a d that a e i se ted i ou s a tpho e. You a e pt the files o ou s a tpho e a d o ou edia a d usi g a e ptio ke that ou s a tpho e ge e ates, ou s a tpho e pass o d, o oth. If fo ou e pt the files usi g a e ptio ke that ou s a tpho e ge e ates, ou a o l a ess the files o ou edia d he the edia a d is i se ted i ou s a tpho e. If ou e pt the files usi g ou s a tpho e pass o d, ou a ess the files o ou edia a d i a s a tpho e that ou i se t ou edia a d i to, as lo g as ou k o the pass o d the s a tpho e. Turn on encryption To e pt data o ou Bla kBe ® s a tpho e, ou ust set a pass o d fo ou s a tpho e. Depe di g o the a ou t of sto age spa e a aila le fo sto i g files o ou s a tpho e, ou ight ot e a le to e pt files o ou s a tpho e. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > E ptio . . To e pt data o ou s a tpho e, i the De i e Me o se tio , sele t the E pt he k o . . To e pt files that a e sto ed o a edia a d a d o ou s a tpho e, i the Media Ca d se tio , sele t the E pt he k o a d do o e of the follo i g: • To e pt files usi g a e ptio ke that ou s a tpho e ge e ates, ha ge the Mode field to De i e Ke . • To e pt files usi g ou s a tpho e pass o d, ha ge the Mode field to De i e Pass o d. • To e pt files usi g a e ptio ke a d ou s a tpho e pass o d, ha ge the Mode field to De i e Pass o d & De i e Ke . . To also e pt edia files su h as pi tu es, so gs, a d ideos, sele t the I lude Media Files he k o . . P ess the ke > Sa e. RIM St i tl Co fide tial To stop e pti g data o ou s a tpho e, i the De i e Me o files, i the Media Ca d se tio , lea the E pt he k o . se tio , lea the E pt he k o . To stop e pti g Tips: Storage space and media cards Tips: Freeing and conserving storage space T to ai tai at least KB of a aila le appli atio sto age o ou Bla kBe ® s a tpho e. If ou fi d that ou s a tpho e p o esses a e u usuall slo , t f eei g sto age spa e deleti g files that ou do 't eed. Cha gi g optio s fo e ail, ale da e t ies, a d edia files ight help ou o se e sto age spa e. Che k ho Close a u h f ee sto age spa e ou ha e. apps ou' e ot usi g. O the ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Sto age. I a app, p ess the ke > Close o p ess the ke u til the ho e s ee appea s. Delete u Delete eeded files. o si g histo O the ho e s ee o i a folde , li k the Files i o . Fi d a d ke > Delete. highlight a file. P ess the a d lea the a he. O the ho e s ee , li k the B o se i o . P ess the ke > Optio s. Go to the Clea B o si g Data se tio . Redu e the a ou t of ti e that ou s a tpho e sto es e ail essages a d ale da e t ies. O the ho e s ee , li k the Messages i o o Cale da i o . ke > Optio s. P ess the Stop sto i g se t O the ho e s ee , li k the Messages i o . P ess the essages o ou s a tpho e. ke > Optio s > E ail P efe e es. Re ei e o l the fi st se tio of lo g e ail hoose hethe to do load o e. Sto e files o a essages, a d edia a d i stead of the s a tpho e. Redu e the size of pi tu es ou take. O the ho e s ee , li k the Messages i o . P ess the ke > Optio s > Message Displa a d A tio s. You Bla kBe s a tpho e suppo ts edia a d sizes up to GB. O l i oSD edia a ds a e suppo ted. O the ho e s ee , li k the Ca e a i o . P ess the ke > Optio s. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Related i fo atio Cop , o e, e a e, o delete a file, RIM St i tl Co fide tial Re ei e o l the fi st se tio of lo g e ail essages, Cha ge the size of pi tu es that ou take, Vie the a ou t of a aila le sto age spa e o ou s a tpho e, Set ho lo g ou s a tpho e sto es essages, Stop sto i g essages se t f o ou o pute o ou s a tpho e, Stop sto i g essages se t f o ou s a tpho e o ou o pute , Cha ge ho lo g ou s a tpho e sto es ale da e t ies, Keep a appli atio u i g i the a kg ou d a d s it h to a othe appli atio , The appli atio sto age o s a tpho e is lo , Troubleshooting: Storage space and media cards My smartphone doesn't recognize my media card • • o e of the follo i g a tio s: Ve if that ou edia a d is i se ted i ou Bla kBe ® s a tpho e o e tl . Fo o e i fo atio a out i se ti g a edia a d i to ou s a tpho e, see the p i ted do u e tatio that a e ith ou s a tpho e. I ou edia a d optio s, if the e is a essage to fo at ou edia a d, dis o e t ou s a tpho e f o ou o pute . Fo at ou edia a d. CAUTION: Fo atti g ou edia a d ill delete all the files f o it. The application storage on my smartphone is low Whe the appli atio sto age a aila le o ou Bla kBe ® s a tpho e is lo , ou s a tpho e displa s a dialog o that lists appli atio s a d la guages that ou do 't use f e ue tl . You a delete appli atio s a d la guages i this list. • • • • • the follo i g a tio s: Ve if that ou ha e deleted old e ail essages o te t essages, espe iall essages ith atta h e ts. Ve if that ou ha e deleted o ta ts that a e al ead i ou o ga izatio 's o ta t list. Ve if that ou ha e deleted edia files f o ou s a tpho e. If ou e e tl updated ou Bla kBe ® De i e Soft a e o e the i eless et o k, e if that ou ha e deleted the p e ious e sio of the Bla kBe De i e Soft a e. Ve if that ou ha e lea ed the o se a he. Related i fo atio Vie the a ou t of a aila le sto age spa e o Tips: F eei g a d o se i g sto age spa e, ou s a tpho e, RIM St i tl Co fide tial Search How to: Search Search for an item You a sea h fo help, o ta ts, do u e ts, files, e os, pi tu es, ideos, a d o e o ou Bla kBe ® s a tpho e. You a hoose to a o ou sea h f o a app. You a also hoose to e pa d ou sea h to the I te et. . O the Ho e s ee , i the uppe - ight o e , li k the sea h i o . . T pe ou sea h te s. To stop a sea h, p ess the ke t i e. Search for an item using voice enabled search Voi e e a led sea h ight ot e a aila le i all la guages. To o plete this task, ou Bla kBe o e ted to the i eless et o k. . O the Ho e s ee , i the uppe - ight o e , li k the sea h i o . . Cli k the i opho e i o . . Sa ou sea h te s. To stop a sea h, p ess the ke t i e. Set the types of items that are included in searches O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Sea h. Spe if the t pes of ite s that ou a t to i lude i sea hes. ke > Sa e. P ess the Change the language for voice enabled search O the Ho e s ee Cli k T pi g a d La Cha ge the Voi e E ke P ess the o i a folde , li k the Optio s i o . guage > La guage a d Method. a led La guage field. > Sa e. ® s a tpho e ust e RIM St i tl Co fide tial Search for messages You a sea h fo essages o ou Bla kBe ® s a tpho e. You ight also e a le to sea h fo essages i the e ail appli atio o ou o pute o i a othe asso iated e ail a ou t if ou e ail a ou t uses the Bla kBe ® I te et Se i e o a Bla kBe ® E te p ise Se e that suppo ts this featu e. O the Ho e s ee , li k the Messages i o . ke > Sea h > Su je t. • To sea h fo essages ased o the su je t, highlight a essage. P ess the • To sea h fo essages ased o the se de , highlight a essage. P ess the ke > Sea h > Se de . ke > Sea h > Ad a ed. Spe if the sea h ite ia. To sa e the • To pe fo a ad a ed sea h, p ess the sea h ite ia, p ess the ke > Sa e. Cli k Sea h. ke > Sea h > Ad a ed. • To sea h fo essages usi g the ite ia f o ou last ad a ed sea h, p ess the ke > Last. P ess the Note: If ou sea h fo essages, ou s a tpho e does 't sea h atta h e ts. To stop a sea h, p ess the ke . Message search criteria Field Des iptio Sea h Messages Spe if hethe ou sea h fo Bla kBe ® s a tpho e o fo appli atio o ou o pute . Na e Spe if o e o o e o ta ts o e ail add esses that ou s a tpho e should sea h fo i essages. To ide the sea h, ou a also spe if pa t of a a e. Appea s i Cha ge the t pe of add ess field that ou s a tpho e should sea h i fo the a e o e ail add ess. Su je t Spe if o e o o e o ds that ou s a tpho e should sea h fo i the su je t of essages. Message Spe if o e o o e o ds that ou s a tpho e should sea h fo i the od of essages. I lude E pted Messages essages that a e o ou essages that a e i a e ail Spe if hethe ou s a tpho e sea hes e pted essages, plai te t essages, a d digitall sig ed essages. RIM St i tl Co fide tial Field Des iptio Se i e If ou s a tpho e is asso iated ith o e tha o e e ail add ess, ha ge the e ail a ou t that ou s a tpho e should sea h i fo essages. Not all e ail a ou ts suppo t this featu e. Folde Cha ge the folde that ou s a tpho e should sea h fo essages i . Sho Cha ge the status of sea h fo . T pe Cha ge the t pe of sea h fo . essages that ou s a tpho e should essages that ou s a tpho e should Do more with your message search results . I the sea h esults, highlight a essage. . P ess the ke . • To ie o e a aila le sea h esults, li k Get Mo e Results. • To add the essage that ou highlighted to ou essage i o , li k Add. • To add all the essages f o the sea h esults to ou essage i o , li k Add All. • To delete the sea h esults, li k Delete Sea h. • To sta t a e sea h, li k Sea h . CAUTION: If ou delete a essage f o the the e ail appli atio o ou o pute . essage sea h esults, the essage is also deleted f o ou Search for text in a message, in a file, or on a webpage To sea h fo te t i a p ese tatio , ou ust ie the p ese tatio i te t ie o i te t a d slide ie . . I a essage, i a file, i a atta h e t, o o a e page, p ess the . T pe the te t. . P ess the E te ke . To sea h fo the e t i sta e of the te t, p ess the ke > Fi d Ne t o Fi d Ne t o Page. View, change, or delete a saved search . O the Ho e s ee , li k the Messages i o . ke > Sea h > Ad a ed. . P ess the . P ess the ke . ke > Fi d o Fi d o Page. essage i o o RIM St i tl Co fide tial • To ie a list of sa ed sea hes, li k Re all. • To ha ge a sa ed sea h, li k Re all. Highlight a sea h. P ess the ke > Sa e. P ess the • To delete a sa ed sea h, li k Re all. Highlight a sea h. P ess the ke > Edit Sea h. Cha ge the sea h ite ia. ke > Delete Sea h. Search for a contact You a sea h fo o ta ts i ou o ta t list o , if ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ight also e a le to sea h fo o ta ts i ou o ga izatio 's o ta t list. . O the ho e s ee , li k the Co ta ts i o . • To sea h fo a o ta t i ou o ta t list, t pe all o pa t of a o ta t's a e. • To sea h fo a o ta t i ou o ga izatio 's o ta t list, li k Re ote Lookup. T pe all o pa t of a o ta t's a e. Cli k OK. . Highlight a o ta t. . P ess the ke . • To ie i fo atio fo a o ta t, li k Vie . • To add a o ta t f o ou o ga izatio 's o ta t list to ou o ta t list, li k Add to Co ta ts. • To add all of the o ta ts f o ou o ga izatio 's o ta t list to ou o ta t list, li k Add All to Co ta ts. • To ie the e t at hes i ou o ga izatio 's o ta t list, li k Get Mo e Results. • To a o sea h esults he a o ta t's a e has ultiple at hes, highlight a o ta t's a e. Cli k Resol e. • To delete the sea h esults afte ou ha e sea hed ou o ga izatio 's o ta t list, li k Delete Lookup. • To sta t a e sea h he ou a e sea hi g ou o ga izatio 's o ta t list, li k Lookup. Tips: Search Do more with your message search results . I the sea h esults, highlight a essage. . P ess the ke . • To ie o e a aila le sea h esults, li k Get Mo e Results. • To add the essage that ou highlighted to ou essage i o , li k Add. • To add all the essages f o the sea h esults to ou essage i o , li k Add All. • To delete the sea h esults, li k Delete Sea h. • To sta t a e sea h, li k Sea h . CAUTION: If ou delete a essage f o the the e ail appli atio o ou o pute . essage sea h esults, the essage is also deleted f o ou essage i o o RIM St i tl Co fide tial Search shortcuts Depe di g o the t pi g i put la guage that ou' e usi g, so e sho t uts Sea h fo a ite Sea h fo te t i a ou Bla kBe ® s a tpho e essage Sta t t pi g o the ho e s ee . P ess S Sea h fo te t i a file o a atta h e t P ess F Sea h fo te t o a e page P ess F Sea h fo te t i a p ese tatio P ess F Note: You a ight ot e a aila le. ha ge hat happe s he To sea h fo te t i a p ese tatio , ou ou t pe o the ho e s ee . ust ie the p ese tatio i te t ie o i te t a d slide ie . Troubleshooting: Search I don't get any voice enabled search results o e of the follo i g: • • Ve if that ou Bla kBe ® s a tpho e has a st o g o e tio to the i eless et o k. Ve if that the o e t la guage is set fo oi e e a led sea h. Related i fo atio Che k the status of et o k o e tio s a d se i es, RIM St i tl Co fide tial SIM card Wat h the ideo Depe di g o ou i eless se i e p o ide a d i eless et o k, ou Bla kBe ® s a tpho e ight ot use a SIM a d. Getting started: SIM card About the SIM card phone book If ou i eless se i e p o ide has set up ou SIM a d ith a SIM a d pho e ook, ou a use the SIM a d pho e ook to a ess o ta ts that ou ha e added to ou SIM a d. The SIM a d pho e ook is diffe e t f o the o ta t list o ou Bla kBe ® s a tpho e. If ou s it h SIM a ds, the o ta ts i the SIM a d pho e ook ha ge. You a add ADN e t ies, su h as e e ge pho e u e s, to ou SIM a d pho e ook. You a also sea h fo ADN e t ies o SDN e t ies. ADN e t ies appea i plai te t a d SDN e t ies appea i old. How to: SIM card Add a contact to your SIM card the o ta t list, p ess the ke > Ne . ess the pe the o ta t i fo atio . ke > Sa e. ess the ke > SIM Pho e Book. Copy contacts from your SIM card to your contact list Depe di g o ou i eless se i e p o ide a d i eless et o k, this featu e ke > SIM Pho e Book. . I the o ta t list, p ess the ke > Cop All To Co ta ts. . P ess the ight ot e suppo ted. Note: If ou t to op a SIM a d o ta t ith a pho e u e that at hes the pho e u e of a o ta t that al ead appea s i ou o ta t list, ou Bla kBe ® s a tpho e does ot op the SIM a d o ta t. Copy a contact from your contact list to your SIM card . I the o ta t list, li k a o ta t. RIM St i tl Co fide tial . Highlight a pho e u e . ke > Cop to SIM Pho e Book. . P ess the . P ess the ke > Sa e. Store SIM card contacts on your wireless service provider's contact backup server Depe di g o ou i eless se i e p o ide a d ou i eless se i e p o ide 's o ta t a kup se e . Fo i eless se i e pla , ou ight e a le to sto e ou o ta ts o o e i fo atio , o ta t ou i eless se i e p o ide . ou Replace or merge contacts on your wireless service provider's contact backup server I o de to pe fo this task, ou ill eed to sig up fo ou i eless se i e p o ide 's o ta t a kup se i e a d ou ust ha e a ked up ou SIM a d pho e ook to ou i eless se i e p o ide 's o ta t a kup se e . Whe ou i se t a e SIM a d i ou Bla kBe ® s a tpho e, ou a hoose to epla e o e ge that SIM a d's pho e ook ith the o ta ts that ou ha e a ked up o ou i eless se i e p o ide 's o ta t a kup se e . . I se t a e SIM a d i to ou s a tpho e o s it h ou SIM a d. . O the ho e s ee , li k the Co ta ts i o . . Whe p o pted to sig up fo o ta t a kup se i e, sele t Yes. • To epla e ou SIM a d pho e ook ith the o ta ts ou a ked up to ou i eless se i e p o ide 's o ta t a kup se e , li k Delete. • To e ge ou SIM a d pho e ook ith the o ta ts ou a ked up to ou i eless se i e p o ide 's o ta t a kup se e , li k Do Not Delete. . Cli k Ne t. Change or delete a SIM card contact . I the o ta t list, p ess the ke > SIM Pho e Book. . Highlight a o ta t. • To ha ge a SIM a d o ta t, p ess the ke > Edit. Cha ge the o ta t i fo ke > Delete. • To delete a SIM a d o ta t, p ess the atio . P ess the ke > Sa e. Store text messages on your SIM card Depe di g o ou i eless se i e p o ide a d i eless et o k, this featu e ight ot e suppo ted. If ou Bla kBe ® s a tpho e uses a SIM a d a d ou set ou SIM a d to sto e te t appea i the Messages appli atio . . O the Ho e s ee , li k the Messages i o . ke > Optio s. . P ess the essages, ou te t essages still RIM St i tl Co fide tial . Sele t the Lea e Messages O SIM Ca d he k o . . P ess the ke > Sa e. To stop sto i g te t essages o ou SIM a d, lea the Lea e Messages O SIM Ca d he k o . If ou lea this he k o , ou te t essages a e deleted f o ou SIM a d. Change the display name for a phone number If ou SIM a d suppo ts o e tha o e pho e u e , ou a pe so alize the displa O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > SIM Ca d. Highlight a pho e u e . P ess the ke > Edit SIM Pho e Nu e . T pe a displa a e fo the pho e u e . ke o the ke oa d. P ess the a e fo ou pho e u e s. About SIM card security You a p ote t ou SIM a d ith a PIN ode to add a othe le el of se u it to ou Bla kBe ® s a tpho e. If ou lo k ou SIM a d ith a PIN ode, othe people a ot use thei SIM a d i ou s a tpho e. Befo e ou a use ou SIM a d i a othe de i e, ou ust t pe the PIN ode. Protect your SIM card with a PIN code To get ou SIM a d PIN ode, o ta t ou i eless se i e p o ide . Note: If ou t pe the SIM a d PIN ode i o e tl th ee ti es, ou SIM a d does ot fu tio . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Ad a ed S ste Setti gs > SIM Ca d. ke > E a le Se u it . . P ess the . T pe ou SIM a d PIN ode. . P ess the ke o the ke oa d. Change the SIM card PIN code . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Ad a ed S ste Setti gs > SIM Ca d. ke > Cha ge PIN Code. . P ess the RIM St i tl Co fide tial Security Getting started: Security Set a smartphone password If ou fo get ou Bla kBe ® s a tpho e pass o d, it a 't e e o e ed. You a u e t pass o d deleti g all ou s a tpho e data. eset ou pass o d ithout k o i g ou Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. O the ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Pass o d. Cli k Set Pass o d. T pe a pass o d. ke > Sa e. P ess the To tu off ou s a tpho e pass o d, lea the E a le he k o . Related i fo atio A out the s a tpho e pass o d, I fo get s a tpho e pass o d, Lock or unlock your smartphone You a lo k the ke oa d a d s ee to a oid p essi g a ke o the s ee a ide tall o aki g alls a ide tall a d, if ou ha e set a Bla kBe ® s a tpho e pass o d, ou a also lo k ou s a tpho e ith a pass o d. Depe di g o ho ou o ou ad i ist ato set ou pass o d optio s, if ou do 't use ou s a tpho e fo a e tai pe iod of ti e, ou s a tpho e ight lo k ith a pass o d auto ati all . Do o e of the follo i g: • To lo k the ke oa d a d s ee , p ess the • To u lo k the ke oa d a d s ee , p ess the ke o the top of ou s a tpho e. ke agai . • To lo k ou s a tpho e ith a pass o d, o the Ho e s ee o i a folde , li k the • To u lo k ou s a tpho e, e te ou pass o d. P ess the ke . i o . RIM St i tl Co fide tial About permissions for third-party applications You o ou ad i ist ato a set pe issio s that o t ol ho thi d-pa t appli atio s o ou Bla kBe ® s a tpho e i te a t ith the othe appli atio s o ou s a tpho e. Fo e a ple, ou a o t ol hethe thi d-pa t appli atio s a a ess data o the I te et, ake alls, o use Bluetooth® o e tio s. If ou ha e added thi d-pa t appli atio s to ou s a tpho e, ou s a tpho e is desig ed to p e e t these appli atio s f o se di g o e ei i g data ithout ou k o ledge. Befo e a thi d-pa t appli atio se ds o e ei es data, ou ight e p o pted to a ept o de the o e tio e uest. Fo a sele ted appli atio , ou a ha ge this p o pt fo a spe ifi lo atio o esou e. Set permissions for a third-party application Note: Cha gi g pe issio s fo thi d-pa t appli atio s a sig ifi a tl affe t the ope atio of appli atio s o ou Bla kBe ® s a tpho e. Fo o e i fo atio a out ho ha gi g these pe issio s ight affe t the ope atio of the appli atio s o ou s a tpho e, o ta t ou i eless se i e p o ide o ad i ist ato . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Appli atio Ma age e t. ke > Edit • To set pe issio s fo a spe ifi thi d-pa t appli atio , highlight the appli atio . P ess the Pe issio s. • To set pe issio s fo all thi d-pa t appli atio s, p ess the ke > Edit Default Pe issio s. . E pa d Co e tio s, I te a tio s, o Use Data. . Cha ge the pe issio fields. . P ess the ke > Sa e. Related i fo atio I te a tio pe issio s fo thi d-pa t appli atio s, Data pe issio s fo thi d-pa t appli atio s, About BlackBerry Balance technology If ou Bla kBe ® s a tpho e uses a Bla kBe ® E te p ise Se e that suppo ts Bla kBe ® Bala e™ te h olog , ou s a tpho e a disti guish et ee o k data a d pe so al data. You o k data is t eated diffe e tl tha ou pe so al data. Fo e a ple, depe di g o the IT poli ies ou ad i ist ato sets, ou o ga izatio ight p e e t ou f o pasti g o k data i to a pe so al e ail. You ad i ist ato a delete o l ou o k data f o ou s a tpho e, a d lea e ou pe so al data a d appli atio s i ta t. So e of ou pe so al data ight e deleted f o ou s a tpho e if it o e laps ith ou o k data fo e a ple, a pe so al o ta t ho o ks i ou o ga izatio . Fo o e i fo atio , o ta t ou ad i ist ato . RIM St i tl Co fide tial Work data and personal data If ou Bla kBe ® s a tpho e uses a Bla kBe ® E te p ise Se e that suppo ts Bla kBe ® Bala e™ te h olog , the follo i g data is o side ed to e fo o k use: • E ail, appoi t e ts, a d atta h e ts that ou se d o e ei e f o ou o k e ail a ou t • Co ta ts f o ou o ga izatio 's add ess ook, o ta ts asso iated ith ou o k e ail a ou t, a d o ta ts usi g a do ai spe ified ou ad i ist ato • Files that ou do loaded f o ou o ga izatio 's et o k • O ga ize data, su h as tasks a d e os • Thi d-pa t appli atio s, u less othe ise spe ified ou ad i ist ato The follo i g data is o side ed to e fo pe so al use: • • • • • • E ail, appoi t e ts, a d atta h e ts that ou se d o e ei e f o a pe so al e ail a ou t Co ta ts that ou s h o ize ith a pe so al e ail a ou t Te t essages a d PIN essages Messages that ou se d o e ei e usi g Bla kBe ® Messe ge Pho e, o se , aps, a d edia appli atio data e ept fo all logs a d the o se a he Pass o ds sto ed i the pass o d keepe How to: Security Security basics About the smartphone password If ou set a Bla kBe ® s a tpho e pass o d, ou'll e p o pted to e te If ou fo get ou pass o d, it a 't deletes all ou s a tpho e data fo Bla kBe ® E te p ise Se e , depe ight e deleted as ell. Fo o e i ou pass o d to u lo k ou s a tpho e. e e o e ed. If ou e eed the u e of allo ed pass o d atte pts, ou s a tpho e se u it easo s a d ou'll e p o pted to set a e pass o d. If ou s a tpho e uses a di g o the IT poli ies that ha e ee set ou ad i ist ato , data o ou edia a d fo atio , o ta t ou ad i ist ato . Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Related i fo atio Set a s a tpho e pass o d, I fo get s a tpho e pass o d, M s a tpho e p o pts e to ake a e e ge all he I t pe a pass o d, RIM St i tl Co fide tial Set a smartphone password If ou fo get ou Bla kBe ® s a tpho e pass o d, it a 't e e o e ed. You a u e t pass o d deleti g all ou s a tpho e data. eset ou pass o d ithout k o i g ou Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. O the ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Pass o d. Cli k Set Pass o d. T pe a pass o d. ke > Sa e. P ess the To tu off ou s a tpho e pass o d, lea the E a le he k o . Related i fo atio A out the s a tpho e pass o d, I fo get s a tpho e pass o d, Change the smartphone password . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Pass o d > Cha ge Pass o d. Lock or unlock your smartphone You a lo k the ke oa d a d s ee to a oid p essi g a ke o the s ee a ide tall o aki g alls a ide tall a d, if ou ha e set a Bla kBe ® s a tpho e pass o d, ou a also lo k ou s a tpho e ith a pass o d. Depe di g o ho ou o ou ad i ist ato set ou pass o d optio s, if ou do 't use ou s a tpho e fo a e tai pe iod of ti e, ou s a tpho e ight lo k ith a pass o d auto ati all . Do o e of the follo i g: • To lo k the ke oa d a d s ee , p ess the • To u lo k the ke oa d a d s ee , p ess the ke o the top of ou s a tpho e. ke agai . • To lo k ou s a tpho e ith a pass o d, o the Ho e s ee o i a folde , li k the • To u lo k ou s a tpho e, e te ou pass o d. P ess the Lock your smartphone when you insert it in the holster . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Pass o d. . P ess the ke > Sa e. ke . i o . RIM St i tl Co fide tial Change the amount of time before your smartphone locks Depe di g o the optio s that ou ad i ist ato sets, ou o ta t ou ad i ist ato . ight ot e a le to pe fo If ou set a Bla kBe ® s a tpho e pass o d, ou a hoose hethe pe iod of ti e. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Pass o d. . Cha ge the Lo k Afte field. this task. Fo o e i fo atio , ou s a tpho e lo ks auto ati all afte a e tai Set a limit for smartphone password attempts O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Pass o d. Cha ge the Nu e of Pass o d Atte pts field. ke > Sa e. P ess the Delete smartphone data, third-party applications, or media card files Befo e ou delete ou Bla kBe ® s a tpho e data o edia a d files, o side a ki g up these ite s so that ou ha e a op o ou o pute . CAUTION: If ou ha e tu ed o e ptio , the p o ess fo deleti g all s a tpho e data a take up to a hou to o plete. You a 't stop the p o ess afte ou sta t it. If ou eset ou s a tpho e, the p o ess esta ts afte the s a tpho e esta ts. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Se u it Wipe. • To delete data f o the essages appli atio , o ta ts appli atio , a d othe appli atio s, sele t the E ails, Co ta ts, Et he k o . • To delete all thi d-pa t appli atio s that ou ha e added, sele t the Use I stalled Appli atio s he k o . • To delete all files f o ou edia a d, sele t the Media Ca d he k o . . T pe la k e . . Cli k Wipe Data. If ou' e p epa i g ou s a tpho e fo esale a d ou ha e a e ail a ou t that uses the Bla kBe ® I te et Se i e, to p e e t essages f o this a ou t f o ei g se t to ou s a tpho e, o ta t ou i eless se i e p o ide to disasso iate the a ou t f o ou s a tpho e. Password Keeper About the Password Keeper Use the Pass o d Keepe to sto e all ou pass o ds i o e pla e. The Pass o d Keepe is desig ed to p ote t ou pass o ds ith a Pass o d Keepe pass o d. Whe ou t pe this pass o d, the Pass o d Keepe de pts ou pass o ds. RIM St i tl Co fide tial You a also use the Pass o d Keepe to ge e ate a do pass o ds that o tai e s, lette s, a d s ols. Add, change, or delete a password in the Password Keeper O the Ho e s ee o i the Appli atio s folde , li k the Pass o d Keepe i o . ke > Ne . T pe the pass o d i fo atio . P ess the ke > Sa e. • To add a pass o d, p ess the • To ha ge a pass o d, highlight a pass o d. P ess the ke > Ope . Cha ge the pass o d i fo atio . P ess the ke > Sa e. • To delete a pass o d, highlight a pass o d. P ess the ke > Delete. Change the Password Keeper password . O the Ho e s ee o i the Appli atio s folde , li k the Pass o d Keepe i o . ke > Cha ge Pass o d. . P ess the Set a limit for password attempts in the Password Keeper O the Ho e s ee o i the Appli atio s folde , li k the Pass o d Keepe i o . ke > Optio s. P ess the Cha ge the Pass o d Atte pts field. P ess the ke > Sa e. Copy a password . O the Ho e s ee o i the Appli atio s folde , li k the Pass o d Keepe i o . . Highlight a pass o d. ke > Cop Use a e o Cop Pass o d. . P ess the To lea the lip oa d, p ess the ke > Clea Clip oa d. Note: Pass o ds a e ot e pted he the a e o the lip oa d. Prevent password copying O the Ho e s P ess the Clea the Allo P ess the ee o i the Appli atio s folde , li k the Pass o d Keepe i o . ke > Optio s. Clip oa d Cop he k o . ke > Sa e. Hide or show passwords in the Password Keeper . O the Ho e s ee o i the Appli atio s folde , li k the Pass o d Keepe i o . . P ess the ke > Optio s. • To hide pass o ds i the Pass o d Keepe , lea the Sho Pass o d he k o . • To sho pass o ds i the Pass o d Keepe agai , sele t the Sho Pass o d he k o . RIM St i tl Co fide tial . P ess the ke > Sa e. Generate a random password . O the Ho e s . P ess the . P ess the . P ess the ee ke ke ke o i the Appli atio s folde , li k the Pass o d Keepe i o . > Ne . > Ra do Pass o d. > Sa e. Set criteria for randomly generated passwords O the Ho e s P ess the Set the a do P ess the ee o i the Appli atio s folde , li k the Pass o d Keepe i o . ke > Optio s. pass o d fields. ke > Sa e. Encryption About encrypting data on your smartphone Whe e ptio fo data o ou Bla kBe ® s a tpho e is tu ed o , ou s a tpho e uses a p i ate ke to e pt data as it is sto ed o ou s a tpho e, i ludi g data that ou s a tpho e e ei es he it's lo ked. You s a tpho e de pts data as ou a ess it. You a set e ptio to i lude o e lude ou o ta ts. If ou tu o e ou s a tpho e is lo ked, the alle a e does 't appea o the s ee . ptio fo o ta ts a d ou e ei e a all he If ou use a s a t a d e tifi ate fo authe ti atio , depe di g o the s a t a d, ou ight also e a le to use o e of ou s a t a d e tifi ates to p o ide t o-fa to e ptio . I o de to a ess the e pted o te t, ou ust p o ide ou s a tpho e pass o d a d also o e t ou s a tpho e to ou s a t a d eade . Whe ou lo k ou s a tpho e, a ope lo k i di ato appea s at the top of the s ee to i di ate that ou s a tpho e is i the p o ess of se u i g ou data, hi h i ludes deleti g a op of the p i ate ke f o the te po a s a tpho e e o . A lo k i di ato appea s at the top of the s ee he ou s a tpho e has deleted the ke . About file encryption File e ptio is desig ed to p ote t files that ou sto e o ou Bla kBe ® s a tpho e a d o a edia a d that a e i se ted i ou s a tpho e. You a e pt the files o ou s a tpho e a d o ou edia a d usi g a e ptio ke that ou s a tpho e ge e ates, ou s a tpho e pass o d, o oth. If fo ou e pt the files usi g a e ptio ke that ou s a tpho e ge e ates, ou a o l a ess the files o ou edia d he the edia a d is i se ted i ou s a tpho e. If ou e pt the files usi g ou s a tpho e pass o d, ou a ess the files o ou edia a d i a s a tpho e that ou i se t ou edia a d i to, as lo g as ou k o the pass o d the s a tpho e. RIM St i tl Co fide tial Turn on encryption To e pt data o ou Bla kBe ® s a tpho e, ou ust set a pass o d fo ou s a tpho e. Depe di g o the a ou t of sto age spa e a aila le fo sto i g files o ou s a tpho e, ou ight ot e a le to e pt files o ou s a tpho e. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > E ptio . . To e pt data o ou s a tpho e, i the De i e Me o se tio , sele t the E pt he k o . . To e pt files that a e sto ed o a edia a d a d o ou s a tpho e, i the Media Ca d se tio , sele t the E pt he k o a d do o e of the follo i g: • To e pt files usi g a e ptio ke that ou s a tpho e ge e ates, ha ge the Mode field to De i e Ke . • To e pt files usi g ou s a tpho e pass o d, ha ge the Mode field to De i e Pass o d. • To e pt files usi g a e ptio ke a d ou s a tpho e pass o d, ha ge the Mode field to De i e Pass o d & De i e Ke . . To also e pt edia files su h as pi tu es, so gs, a d ideos, sele t the I lude Media Files he k o . . P ess the ke > Sa e. To stop e pti g data o ou s a tpho e, i the De i e Me o files, i the Media Ca d se tio , lea the E pt he k o . se tio , lea the E pt he k o . To stop e pti g Set encryption strength If e ptio of data that is sto ed o ou Bla kBe ® s a tpho e is tu ed o , ou a set the st e gth of the e that ou s a tpho e uses to p ote t data that ou e ei e he ou s a tpho e is lo ked. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > E ptio . . Cha ge the St e gth field. . P ess the ke > Sa e. ptio Use a certificate to encrypt the encryption keys on your smartphone To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo oe If ou ha e e ptio fo data that is sto ed o ou Bla kBe s a tpho e tu ed o a d ou s a t a d eade suppo ts this featu e, ou ight e a le to use a e tifi ate f o the s a t a d to e pt the e ptio ke s o ou s a tpho e. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > E ptio . . Sele t the T o-fa to P ote tio he k o . . P ess the ke > Sa e. RIM St i tl Co fide tial About encryption keys If ou Bla kBe ® s a tpho e is asso iated ith a e ail a ou t that uses a Bla kBe ® E te p ise Se e o Bla kBe ® Desktop Redi e to , ou s a tpho e is desig ed to use a e ptio ke to p ote t data as it t a els et ee the Bla kBe E te p ise Se e o Bla kBe Desktop Redi e to a d ou s a tpho e. You should ge e ate a e e ptio ke e e eeks. Generate an encryption key To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo oe O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Se u it Status I fo atio . Highlight a se i e. ke . P ess the Cli k Rege e ate E ptio Ke . Memory cleaning About memory cleaning Me o lea i g is desig ed to delete se siti e data f o the te po a e o o ou Bla kBe of se siti e data i lude se siti e data i the a he fo the ke sto e o se , u e pted data f o authe ti atio pass o ds, a d data f o e tifi ate a d ke sea hes. Whe e o lea i g is tu ed o , the follo i g situatio s: • • • • • Whe Whe Whe Whe Whe e o lea i g appli atio is desig ed to delete se siti e data auto ati all i the ou i se t ou s a tpho e i a holste ou do ot use ou s a tpho e fo a spe ified pe iod of ti e ou s h o ize ith ou o pute ou ha ge the ti e o the ti e zo e fo ou s a tpho e ou lo k ou s a tpho e Turn on memory cleaning ® s a tpho e. E a ples e ail essages, LDAP O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Me o Clea i g. Sele t the E a le he k o . ke > Sa e. P ess the RIM St i tl Co fide tial Change when your smartphone deletes sensitive data from the temporary smartphone memory . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Me o Clea i g. • To p e e t ou Bla kBe ® s a tpho e f o deleti g se siti e data he ou i se t ou s a tpho e i a holste , lea the Clea Whe Holste ed he k o . • To p e e t ou s a tpho e f o deleti g se siti e data he ou s a tpho e e ai s idle fo a spe ified pe iod of ti e, lea the Clea Whe Idle he k o . • To ha ge ho lo g ou s a tpho e aits afte ou stop usi g it efo e it deletes se siti e data, ha ge the Idle Ti eout field. . P ess the ke > Sa e. Delete sensitive application data from the temporary smartphone memory . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Me o Clea i g. . To delete se siti e data fo all appli atio s, i the Me o to Clea se tio , li k Clea . View the icon for the memory cleaning application on the Home screen O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Me o Clea i g. Sele t the Pla e Me o Clea e Sho t ut o Ho es ee he k o . ke > Sa e. P ess the Certificates About certificates A e tifi ate is a digital do u e t that i ds the ide tit a d pu li ke of a e tifi ate su je t. If ou e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts this featu e, ou a do load e tifi ates o e the i eless et o k f o a e tifi ate autho it p ofile that is p o ided ou ad i ist ato . The e tifi ate autho it sig s the e tifi ate to e if that it a e t usted. Depe di g o ou o ga izatio , e oll e t fo a e tifi ate ight e e ui ed a d ight also o u auto ati all . Certificate basics Download a certificate from an LDAP-enabled server or DSML-enabled server . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. RIM St i tl Co fide tial P ess the ke > Fet h Ce tifi ates. Spe if the sea h ite ia. P ess the ke > Sea h. Cli k a e tifi ate. Cli k Add Ce tifi ate to Ke Sto e. Related i fo atio I a 't do load a e tifi ate, About certificate enrollment If ou e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts this featu e, ou a do load e tifi ates o e the i eless et o k f o a e tifi ate autho it p ofile p o ided ou ad i ist ato . Depe di g o ou o ga izatio , e oll e t fo a e tifi ate ight e e ui ed a d ight also o u auto ati all . Whe ou e oll ith a e tifi ate autho it p ofile, the latest e tifi ate is do loaded to ou Bla kBe s a tpho e a d added to ou e tifi ate list. The e tifi ate autho it p ofile sho s the status of the e tifi ate. If the e tifi ate is s heduled to e pi e soo ou a e-e oll ith the e tifi ate autho it p ofile to e ei e a updated e tifi ate. Download a certificate from a certificate authority To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo oe If ou ad i ist ato has p o ided ou ith a e tifi ate autho it p ofile, ou a e oll ith the p ofile to do load a e tifi ate to ou Bla kBe s a tpho e. If the e tifi ate is s heduled to e pi e soo , ou a e-e oll to e ei e a updated e tifi ate. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ate E oll e t > E oll o Re-e oll. . If e essa , t pe the ede tials that ou use to o e t to ou o ga izatio 's et o k. To hide the s ee fo the e tifi ate autho it p ofile hile the e uest is ei g p o essed, p ess the etu to this s ee , o the Ho e s ee , li k the Ce tifi ate Autho it P ofile i o . Related i fo atio I a 't do load a e tifi ate, Import a certificate or PGP key that is saved on your smartphone . O the Ho e s ee o i a folde , li k the Media i o o Files i o . . Fi d a d highlight a e tifi ate o PGP® ke . ke > I po t Ce tifi ate o I po t PGP Ke . . P ess the To ie the e tifi ate o PGP ke , p ess the ke > Displa Ce tifi ate o Displa PGP Ke . ke > Hide. To RIM St i tl Co fide tial Import a certificate or PGP key from a media card . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates o PGP. ke > Sho Media Ca d Ce tifi ates o Sho Media Ca d PGP Ke s. . P ess the To ie the e tifi ate o PGP® ke , p ess the ke > Displa Ce tifi ate o Displa PGP Ke . Install a root certificate on your smartphone You ight ot e a le to o e t to so e WLANs u til ou i stall a oot e tifi ate o ou Bla kBe ® s a tpho e. You a i stall the oot e tifi ate o ou o pute , a d the use the e tifi ate s h o izatio tool of the Bla kBe ® Desktop Soft a e to s h o ize the oot e tifi ate et ee ou s a tpho e a d ou o pute . Fo o e i fo atio , see the Help fo the Bla kBe Desktop Soft a e, o o ta t ou ad i ist ato . Install a root certificate on your smartphone You ight ot e a le to o e t to so e Wi-Fi® et o ks u You a i stall the oot e tifi ate o ou o pute , a d the Desktop Soft a e to s h o ize the oot e tifi ate et ee the Help fo the Bla kBe Desktop Soft a e, o o ta t ou til ou i stall a oot e tifi ate o ou Bla kBe ® s a tpho e. use the e tifi ate s h o izatio tool of the Bla kBe ® ou s a tpho e a d ou o pute . Fo o e i fo atio , see ad i ist ato . View properties for a certificate . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. . Cli k a e tifi ate. Certificate properties P ope t Des iptio Re o atio Status This field displa s the e o atio status of the e tifi ate at a spe ified date a d ti e. T ust Status This field displa s the t ust status of the e tifi ate hai . A e tifi ate a e e pli itl t usted the e tifi ate itself is t usted , i pli itl t usted the oot e tifi ate i the e tifi ate hai is t usted o ou Bla kBe ® s a tpho e , o ot t usted the e tifi ate is 't e pli itl t usted a d the oot e tifi ate i the e tifi ate hai is 't t usted o does 't e ist o ou s a tpho e . RIM St i tl Co fide tial P ope t Des iptio E pi atio Date This field displa s the e pi atio date of the e tifi ate, as spe ified the e tifi ate issue . Ce tifi ate T pe This field displa s the e tifi ate fo at. You s a tpho e suppo ts X. a d WTLS e tifi ate fo ats. Pu li Ke T pe This field displa s the sta da d to hi h the pu li ke o plies. You s a tpho e suppo ts RSA®, DSA, DiffieHell a , a d ECC ke s. Su je t This field displa s i fo atio a out the e tifi ate su je t. Issue This field displa s i fo atio a out the e tifi ate issue . Se ial Nu This field displa s the e tifi ate se ial u fo at. e i he ade i al Ke Usage This field displa s app o ed uses of the pu li ke . Su je t Alt Na e This field displa s a alte ate e ail add ess fo the e tifi ate su je t, if a alte ate e ail add ess is a aila le. Sig atu e Algo ith This field displa s the algo ith that the e tifi ate issue used to ge e ate the digital sig atu e. SHA Thu pi t This field displa s the SHA- digital thu e tifi ate. MD Thu pi t This field displa s the MD digital thu e tifi ate. View one type of certificate in the certificate list O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. ke . P ess the Cli k o e of the follo i g e u ite s: • Sho Pe so al Ce tifi ates • Sho Othe s' Ce tifi ates • Sho CA Ce tifi ates • Sho Root Ce tifi ates To ie all the e tifi ates o ou Bla kBe ® s a tpho e, p ess the ke > Sho All Ce tifi ates. p i t of the p i t of the RIM St i tl Co fide tial Send a certificate Whe ou se d a e tifi ate, ou Bla kBe ® s a tpho e se ds the pu li ke , ut does 't se d the o espo di g p i ate ke . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. . Highlight a e tifi ate. ke > Se d ia E ail o Se d ia PIN. . P ess the Delete a certificate O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. Highlight a e tifi ate. P ess the ke > Delete. View the certificate chain for a certificate O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. Highlight a e tifi ate. ke > Sho Chai . P ess the Certificate status Status indicators for certificates and certificate authority profiles Status i di ato s fo e tifi ates I di ato Des iptio The e tifi ate has a o espo di g p i ate ke that is sto ed o s a t a d. ou Bla kBe ® s a tpho e o a The e tifi ate hai is t usted a d alid, a d the e o atio status of the e tifi ate hai is good. The e o atio status of the e tifi ate hai is u k o e tifi ate hai is eak. , o a pu li ke fo a e tifi ate i the The e tifi ate is u t usted o e oked, o a e tifi ate i the e tifi ate hai is u t usted, e oked, e pi ed, ot alid, o a 't e e ified. Status i di ato s fo e tifi ate autho it p ofiles RIM St i tl Co fide tial I di ato Des iptio A alid e tifi ate is asso iated ith the e tifi ate autho it p ofile. A e e tifi ate is ei g et ie ed e ause the u e t e tifi ate is s heduled to e pi e soo . The e oll e t e uest is pe di g app o al f o the e tifi ate autho it . E oll e t ith the e tifi ate autho it p ofile is pe di g e ause a a tio f o e ui ed to o ti ue, o e ause e oll e t is s heduled to o u late . the use is E oll e t ith the e tifi ate autho it p ofile is e ui ed a d ill o u auto ati all . Check the revocation status of a certificate or certificate chain O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. Highlight a e tifi ate. ke > Fet h Status o Fet h Chai Status. P ess the Change the trust status of a certificate Depe di g o the t pes of e tifi ates that ou ad i ist ato allo s, ou ight ot e a le to t ust so e t pes of e tifi ates. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. Highlight a e tifi ate. ke > T ust o Dist ust. P ess the If ou a e t usti g a e tifi ate, do o e of the follo i g: • To t ust the highlighted e tifi ate, li k Sele ted Ce tifi ate. • To t ust the highlighted e tifi ate a d all the othe e tifi ates i the hai , li k E ti e Chai . Revoke a certificate If ou e oke a e tifi ate, the e tifi ate is e oked o l i the ke sto e o ou Bla kBe does 't update the e o atio status o the e tifi ate autho it o CRL se e s. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. . Highlight a e tifi ate. . P ess the ke > Re oke > Yes. . Cha ge the Reaso field. . Cli k OK. To a el a e tifi ate hold, highlight the e tifi ate. P ess the ke > Ca el Hold. ® s a tpho e. You s a tpho e RIM St i tl Co fide tial Certificate revocation reasons Reaso Des iptio U k o The e o atio Ke Co p o ise A pe so ho is ot the ke su je t CA Co p o ise So eo e ight ha e e ealed the p i ate ke of the e tifi ate issue . Cha ge i Affiliatio The e tifi ate su je t o lo ge Supe seded A e Cessatio of Ope atio The e tifi ate su je t o lo ge e ui es the e tifi ate. Ce tifi ate Hold You a t to e oke the e tifi ate te po a il . easo does ot at h a of the p edefi ed easo s. ight ha e dis o e ed the p i ate ke alue. o ks fo the o ga izatio . e tifi ate is epla i g a e isti g e tifi ate. Certificate options Change the display name for a certificate O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. Highlight a e tifi ate. ke > Cha ge La el. P ess the T pe a displa a e fo the e tifi ate. Cli k OK. Add an email address to a certificate O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. Highlight a e tifi ate. ke > Asso iate Add esses. P ess the ke > Add Add ess. P ess the Do o e of the follo i g: • Cli k a o ta t. • Cli k Use O e. T pe a e ail add ess. P ess the ke o the ke oa d. . P ess the ke > Sa e. Turn off the display name prompt that appears when you add a certificate to the key store . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. RIM St i tl Co fide tial P ess the ke > Fet h Ce tifi ates. P ess the ke > Optio s. Clea the P o pt fo La el he k o . ke > Sa e. P ess the Whe ou add a e tifi ate, ou Bla kBe ® s a tpho e uses the e tifi ate su je t as the a e fo the e tifi ate. Turn off the fetch status prompt that appears when you add a certificate to the key store O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. P ess the ke > Fet h Ce tifi ates. ke > Optio s. P ess the • To do load the e o atio status of a e tifi ate he ou add it to the ke sto e, ha ge the Fet h Status field to Yes. • To add a e tifi ate to the ke sto e ithout do loadi g the e o atio status, ha ge the Fet h Status field to No. . P ess the ke > Sa e. Change how often a certificate authority profile checks certificate status Depe di g o ou o ga izatio , ou ight e a le to ha ge ho ofte a e tifi ate autho it p ofile he ks the status of its e tifi ate. If the e tifi ate is s heduled to e pi e soo ou a e-e oll ith the e tifi ate autho it p ofile to e ei e a updated e tifi ate. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ate E oll e t. . Cha ge the Ce tifi ate Re o atio Che k I te al field. . P ess the ke > Sa e. PGP keys About PGP keys If ou o k e ail a ou t uses a Bla kBe ® E te p ise Se e that suppo ts this featu e, ou a do load PGP® ke s o e the i eless et o k f o a e tifi ate se e p o ided ou ad i ist ato . Depe di g o ou o ga izatio , e oll e t fo a e tifi ate ight e e ui ed a d ight also o u auto ati all . PGP ke s allo e ei i g PGP ou to se d a d e ei e PGP essages o ou o pute . essages usi g ou Bla kBe s a tpho e if ou' e al ead se di g a d RIM St i tl Co fide tial PGP key basics Download a PGP key from an LDAP-enabled server If ou use the PGP® U i e sal Se e , ou ight ot e a le to do O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > PGP Ke s. ke > Fet h PGP Ke s. P ess the Spe if the sea h ite ia. P ess the ke > Sea h. Cli k a PGP ke . Cli k Add PGP Ke to Ke Sto e. Related i fo atio I a 't do load a PGP ke f o load PGP ke s f o a LDAP-e a led se e . a LDAP-e a led se e , Download a personal PGP key from the PGP Universal Server . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > PGP. ke > Do load Ke s. . P ess the Download an updated PGP key from an LDAP-enabled server O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > PGP. Highlight a PGP® ke . ke > Fet h Updated PGP Ke . P ess the Import a certificate or PGP key that is saved on your smartphone . O the Ho e s ee o i a folde , li k the Media i o o Files i o . . Fi d a d highlight a e tifi ate o PGP® ke . ke > I po t Ce tifi ate o I po t PGP Ke . . P ess the To ie the e tifi ate o PGP ke , p ess the ke > Displa Ce tifi ate o Displa PGP Ke . Import a certificate or PGP key from a media card . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates o PGP. ke > Sho Media Ca d Ce tifi ates o Sho Media Ca d PGP Ke s. . P ess the To ie the e tifi ate o PGP® ke , p ess the ke > Displa Ce tifi ate o Displa PGP Ke . RIM St i tl Co fide tial View properties for a PGP key Cli Cli Cli the Ho e s ee o i a folde , li k the Optio s i o . k Se u it > PGP. k a PGP® ke . k Vie Su ke . PGP key properties P ope t Des iptio Re o atio Status This field displa s the e o atio status of the PGP® ke at a spe ified date a d ti e. T ust Status This field displa s the t ust status of the PGP ke . A PGP ke a e e pli itl t usted the PGP ke itself is t usted , i pli itl t usted the PGP ke is asso iated ith a p i ate ke o ou Bla kBe ® s a tpho e , o ot t usted the PGP ke is 't e pli itl t usted a d is 't asso iated ith a t usted PGP ke o ou s a tpho e, a d a hai of digital sig atu es to a t usted ke does 't e ist . C eatio Date This field displa s the date that the PGP® U i e sal Se e ge e ated the PGP ke . E pi atio Date This field displa s the date that the PGP U i e sal Se e spe ified as the e pi atio date of the PGP ke . E ail Add ess This field displa s the e ail add ess that is asso iated ith the PGP ke . Multiple E ail Add ess fields ight appea . Pu li Ke T pe This field displa s the sta da d to hi h the pu li ke RSA®, DSA, a d Diffie-Hell a ke s. Ke Usage This field displa s app o ed uses of the PGP ke . Fi ge p i t This field displa s the PGP ke fi ge p i t i he ade i al fo o plies. You s a tpho e suppo ts at. Send a PGP key Whe ou se d a PGP® ke , ou Bla kBe ® s a tpho e se ds the pu li ke , ut does 't se d the o espo di g p i ate ke . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > PGP Ke s. . Highlight a PGP ke . ke > Se d ia E ail o Se d ia PIN. . P ess the Delete a PGP key . O the Ho e s ee o i a folde , li k the Optio s i o . RIM St i tl Co fide tial . Cli k Se u it > PGP. . Highlight a PGP® ke . . P ess the ke > Delete. Clear the PGP data cache The PGP® data a he o tai s a hed PGP pu li ke s a d the PGP® U i e sal Se e poli do loads f o the PGP U i e sal Se e . that ou Bla kBe ® s a tpho e . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > PGP. . P ess the ke > Clea U i e sal Ca he. The e t ti e that ou se d a PGP p ote ted essage, ou s a tpho e do a d updated PGP pu li ke s f o the PGP U i e sal Se e . loads a updated PGP U i e sal Se e poli PGP key status PGP key status indicators I di ato Des iptio The PGP® ke has a o espo di g p i ate ke that is sto ed o ou Bla kBe ® s a tpho e. The PGP ke is t usted a d alid, a d the e o atio status of the PGP ke is good. The e o atio status of the PGP ke is u k o o the ke is eak. The PGP ke is u t usted, e oked, e pi ed, ot alid, o a 't e e ified. Check the revocation status of a PGP key O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > PGP. Highlight a PGP® ke . ke > Fet h Status. P ess the Change the trust status of a PGP key O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > PGP. Highlight a PGP® ke . ke > T ust o Dist ust. P ess the RIM St i tl Co fide tial Revoke a PGP key If ou e oke a PGP® ke , the PGP ke is e oked o l i the ke sto e o does 't update the e o atio status o the PGP® U i e sal Se e . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > PGP Ke s. . Highlight a PGP ke . ke > Re oke > Yes. . P ess the . Cha ge the Reaso field. . Cli k OK. ou Bla kBe ® s a tpho e. You s a tpho e PGP key revocation reasons Reaso Des iptio U k o The e o atio Supe seded A e PGP® ke is epla i g a e isti g PGP ke . Ke Co p o ise A pe so Ke Reti ed The PGP ke is o lo ge used. Use ID I alid The use i fo easo does ot at h a ho is ot the ke su je t of the p edefi ed easo s. ight ha e dis o e ed the p i ate ke alue. atio fo the PGP ke is ot alid. PGP key options Change the display name for a PGP key O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > PGP. Highlight a PGP® ke . ke > Cha ge La el. P ess the T pe a displa a e fo the PGP ke . Cli k OK. Turn off the display name prompt that appears when you add a PGP key to the key store O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > PGP Ke s. ke > Fet h PGP Ke s. P ess the P ess the ke > Optio s. Cha ge the P o pt fo La el field to No. RIM St i tl Co fide tial . P ess the ke > Sa e. Whe ou add a PGP® ke , ou Bla kBe ge e ated the ke . ® s a tpho e uses the a e that the PGP® U i e sal Se e set fo the ke he it Turn off the fetch status prompt that appears when you add a PGP key to the key store O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > PGP. P ess the ke > Fet h PGP Ke s. ke > Optio s. P ess the • To do load the e o atio status of a PGP® ke he ou add it to the ke sto e, ha ge the Fet h Status field to Yes. • To add a PGP ke to the ke sto e ithout do loadi g the e o atio status, ha ge the Fet h Status field to No. . P ess the ke > Sa e. Certificate servers Add a certificate server O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ate Se e s. ke > Ne Se e . P ess the Spe if i fo atio fo the e tifi ate se e . ke > Sa e. P ess the Change connection information for a certificate server O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ate Se e s. Highlight a e tifi ate se e . ke > Edit. P ess the Cha ge the o e tio i fo atio fo the e tifi ate se e . ke > Sa e. P ess the Connection options for OCSP and CRL servers Optio Des iptio F ie dl Na e T pe a displa Se e URL T pe the e add ess of the e tifi ate se e . a e fo the e tifi ate se e . RIM St i tl Co fide tial Connection options for LDAP-enabled servers and DSML-enabled servers Optio Des iptio F ie dl Na e T pe a displa Se e Na e T pe the et o k add ess of the se e . Base Que T pe the ase ue i fo o=test. i . et . atio fo the se e usi g X. Po t T pe the po t u ou o ga izatio ’s et o k. The default po t u Authe ti atio T pe Spe if Co Spe if hethe ou Bla kBe to o e t to the se e . e tio T pe hethe a e fo the se e . e fo ou e tifi ate s ta fo e a ple, e is ust log i to the se e . ® s a tpho e uses a SSL o e tio o a TLS o e tio Send connection information for a certificate server O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ate Se e s. Highlight a e tifi ate se e . ke > E ail Se e o PIN Se e . P ess the Delete a certificate server O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ate Se e s. Highlight a e tifi ate se e . ke > Delete. P ess the Key store About the key store The ke sto e o ou Bla kBe ® s a tpho e ust e te a ke sto e pass o d. • • • • • Pe Ce Ce Ce Ce so tifi tifi tifi tifi ight sto e the follo i g ite s. To a ess these ite s i the ke sto e, ou al e tifi ates e tifi ate a d p i ate ke pai s ates that ou do load usi g the Bla kBe ® Desktop Soft a e ates that ou do load f o a LDAP-e a led se e o DSML-e a led se e ates that ou do load f o a e tifi ate autho it p ofile ates that ou i po t f o ou s a tpho e o a edia a d RIM St i tl Co fide tial • • • • • • Ce tifi ates that ou add f o a essage Root e tifi ates that a e i luded i the Bla kBe De i e Soft a e Pe so al PGP® ke s pu li a d p i ate ke pai s PGP pu li ke s that ou do load f o a LDAP-e a led se e PGP pu li ke s that ou i po t f o ou s a tpho e o a edia a d PGP pu li ke s that ou add f o a essage Change the key store password . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ke Sto es. ke > Cha ge Ke Sto e Pass o d. . P ess the Synchronize the key store password with the smartphone password If ou s h o ize the ke sto e pass o d ith ou Bla kBe ® s a tpho e pass o d, he pass o d, the ke sto e pass o d ha ges to at h it auto ati all . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ke Sto es. . Cha ge the Use De i e Pass o d as Ke Sto e Pass o d field to Yes. . P ess the ke > Sa e. ou ha ge ou s a tpho e Change when your smartphone deletes the key store password O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ke Sto es. Cha ge the Ke Sto e Pass o d Ti eout field. ke > Sa e. P ess the To a ess p i ate ke s afte pass o d. ou Bla kBe ® s a tpho e deletes the ke sto e pass o d, ou ust t pe ou ke sto e Add contacts to your Contacts application automatically when you add items to the key store O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ke Sto es. Sele t the Add Ce tifi ate E ail to Co ta ts he k o . ke > Sa e. P ess the Change the service that your smartphone uses to download certificates Depe di g o ou o ga izatio , ou ight ot e a le to ha ge the se i e that ou Bla kBe do load e tifi ates. Fo o e i fo atio , o ta t ou ad i ist ato . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ke Sto es. ® s a tpho e uses to RIM St i tl Co fide tial . Cha ge the Ce tifi ate Se i e field. . P ess the ke > Sa e. Turn off automatic backup and restore of key store data B default, ite s i the ke sto e o ou Bla kBe ® s a tpho e a e a ked up o esto ed he ou a k up o esto e ou s a tpho e data. Fo se u it easo s, if ou do 't a t to a k up ou p i ate ke to ou o pute o esto e ou p i ate ke f o ou o pute , ou a tu off auto ati a kup a d esto e of ke sto e data. . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Ke Sto es. . Clea the Allo Ke Sto e Ba kup/Resto e he k o . . P ess the ke > Sa e. To tu o auto ati a kup a d esto e of ke sto e data, sele t the Allo Ke Sto e Ba kup/Resto e he k o . Change the refresh rate for certificate revocation lists O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ke Sto es. I the Ce tifi ate Status se tio , ha ge the E pi es Afte field. ke > Sa e. P ess the You Bla kBe ® s a tpho e do loads a e e o atio status auto ati all ith a status that is olde tha the ti e li it that ou set. he ou s a tpho e uses a ke sto e ite Reject certificate revocation lists from unverified CRL servers O the ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ke Sto es. Clea the A ept U e ified CRLs he k o . ke > Sa e. P ess the You Bla kBe a 't e if . ® s a tpho e eje ts e tifi ate e o atio lists f o CRL se e s that the Bla kBe ® MDS Co e tio Se i e Smart cards About using a smart card with your smartphone S a t a ds sto e e tifi ates a d p i ate ke s. You a use a s a t a d eade to i po t e tifi ates f o a s a t a d to the ke sto e o ou Bla kBe ® s a tpho e, ut ou a 't i po t p i ate ke s. As a esult, p i ate ke ope atio s su h as sig i g a d de ptio use the s a t a d, a d pu li ke ope atio s su h as e ifi atio a d e ptio use the pu li e tifi ates o ou s a tpho e. RIM St i tl Co fide tial If ou use a s a t a d e tifi ate to authe ti ate ith ou s a tpho e, afte ou o e t ou s a t a d eade to ou s a tpho e, ou s a tpho e e uests authe ti atio f o the s a t a d ea h ti e that ou u lo k ou s a tpho e. You a i stall ultiple s a t a d d i e s o ou s a tpho e, i ludi g d i e s fo i oSD s a t a ds, ut ou a o l authe ti ate to o e s a t a d at a ti e. If ou a e authe ti ati g usi g a i oSD s a t a d a d ou a t to t a sfe edia files et ee ou i oSD s a t a d a d ou o pute i ass sto age ode, ou ust te po a il tu off t o-fa to authe ti atio o sele t a diffe e t authe ti atio optio . If the S/MIME Suppo t Pa kage fo Bla kBe ® s a tpho es is i stalled o e tifi ates to se d S/MIME-p ote ted essages. ou s a tpho e, ou a use s a t a d Turn on two-factor authentication To pe fo this task, ou ust set a pass o d fo e ei ed ith ou s a t a d. ou Bla kBe ® s a tpho e a d ha e the s a t a d pass o d that ou . O the ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Pass o d. • To use a s a t a d a d ou s a tpho e pass o d to u lo k ou s a tpho e, set the Authe ti atio T pe field to S a t Ca d. • To use ou o e ted s a t a d eade e e if the s a t a d is ot i se ted a d ou s a tpho e pass o d to u lo k ou s a tpho e, set the Authe ti atio T pe field to P o i it . Sele t the P o pt fo De i e Pass o d he k o . . P ess the ke > Sa e. Import a certificate from a smart card O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > Ce tifi ates. ke > I po t S a t Ca d Ce ts. P ess the T pe ou s a t a d pass o d. Sele t the he k o eside a e tifi ate. Cli k OK. T pe ou ke sto e pass o d. Cli k OK. Lock your smartphone when you remove your smart card from your smart card reader O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Pass o d. If e essa , ha ge the Use Authe ti ato field to S a t Ca d. Sele t the Lo k O Ca d Re o al he k o . P ess the ke > Sa e. Related i fo atio I a 't u lo k s a tpho e usi g s a t a d, RIM St i tl Co fide tial About smart password entry If ou use ad a ed authe ti atio a d ou Bla kBe ® s a tpho e pass o d o s a t a d pass o d is u e i , ou ight e a le to use s a t pass o d e t i so e pass o d fields. Whe s a t pass o d e t is tu ed o , ou s a tpho e is desig ed to e e e the fo at of a pass o d that ou t pe i a pass o d field. Whe ou t pe the pass o d agai , ou s a tpho e applies a s a t pass o d filte to the pass o d field. If the pass o d is u e i , a i di ato appea s eside the pass o d field a d ou do ot ha e to p ess the Alt ke to t pe u e s. If the pass o d is alpha u e i , a ABC i di ato appea s eside the pass o d field. To use s a t pass o d e t , ad a ed authe ti atio eade ust e i stalled o ou s a tpho e. ust e tu ed o a d the o e t s a t a d d i e a d s a t a d Turn off smart password entry To pe fo this task, ou ust e usi g a s a t a d a d a pass o d to u lo k ou Bla kBe ® s a tpho e. You a tu off s a t pass o d e t to edu e the ha e that so eo e ight guess ou s a tpho e pass o d o s a t a d pass o d ased o the s a t pass o d filte that ou s a tpho e applies to pass o d fields. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Pass o d. . If e essa , ha ge the Use Authe ti ato field to S a t Ca d. . Clea the S a t Pass o d E t he k o . . P ess the ke > Sa e. To tu o s a t pass o d e t agai , he k the S a t Pass o d E t he k o . Turn off notification for smart card connections O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > S a t Ca d. Clea the LED Sessio I di ato he k o . ke > Sa e. P ess the To tu otifi atio fo s a t a d o e tio s, sele t the LED Sessio I di ato he k o . Switch smart password filters I a la k pass o d field, p ess the ke . The i di ato fo the e s a t pass o d filte appea s eside the pass o d field. Prerequisites: Using authentication certificates • • You Bla kBe ® s a tpho e ust ha e the o e t s a t a d d i e a d s a t a d eade d i e i stalled. You ust ha e i po ted a e tifi ate f o ou s a t a d that ou a use fo sig i g a d e ifi atio . RIM St i tl Co fide tial • • • You You You ust tu o ad a ed authe ti atio . ust ha e set a s a tpho e pass o d. ust ha e the s a t a d pass o d that ou e ei ed ith ou s a t a d. Use a certificate to authenticate your smart card To pe fo If this task, ou ust e usi g a s a t a d a d a pass o d to u lo k ou Bla kBe ® s a tpho e. ou use a e tifi ate to authe ti ate ou s a t a d, the e tifi ate authe ti ates ou s a t a d he e e a t a d to u lo k ou s a tpho e. O the ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Pass o d. If e essa , ha ge the Use Authe ti ato field to S a t a d. Cha ge the Authe ti atio Ce tifi ate field. ke > Sa e. P ess the ou use ou To stop usi g a e tifi ate to authe ti ate ou s a t a d, ha ge the Authe ti atio Ce tifi ate field to No e. Check the status of your authentication certificate automatically To pe fo this task, ou ust e usi g a s a t a d a d a pass o d to u lo k ou Bla kBe ® s a tpho e. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Pass o d. If e essa , ha ge the Use Authe ti ato field to S a t Ca d. Cha ge the Ce tifi ate Status Che k field. ke > Sa e. P ess the If ou s a tpho e he ks the status of ou authe ti atio lo ks. e tifi ate a d fi ds that it is e oked o e pi ed, ou s a tpho e Store the passphrase for your smart card on your smartphone O the ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > S a t Ca d. Sele t the PIN Ca hi g he k o . ke > Sa e. P ess the You Bla kBe ® s a tpho e sto es the passph ase fo the sa e le gth of ti e as it sto es ou ke sto e pass o d. VPN settings Depe di g o the optio s that ou ad i ist ato has set fo ou, this featu e ight ot e suppo ted. RIM St i tl Co fide tial About VPN profiles A VPN p ofile o tai s the i fo atio that ou e ui e to log i to ou o ga izatio 's et o k o e VPN. Depe di g o ou o ga izatio , ou ight ha e o e tha o e VPN p ofile o ou Bla kBe ® s a tpho e. Fo o e i fo atio a out VPN p ofiles, o ta t ou ad i ist ato . Log in to a VPN • To pe fo this task, ou o e i fo atio , o ta t If ou use a soft a e toke i fo atio that appea s i • o k e ail a ou t ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo ou ad i ist ato . to log i to a VPN, the soft a e toke ust e o ou s a tpho e a d the soft a e toke the VPN p ofile ust e o e t. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > VPN. . To o e t to ou o ga izatio 's et o k, li k Log i . Change the user name and password for a VPN profile O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > VPN. Highlight a VPN p ofile. ke > Edit. P ess the I the Use a e field, t pe a e use a e. I the Pass o d field, t pe a e pass o d. P ess the ke > Sa e. About software tokens You ight eed a soft a e toke to log i to a VPN. A soft a e toke i ludes a toke ode that ou s a tpho e ege e ates pe iodi all a d a PIN. Fo o e i fo atio a out soft a e toke s, o ta t ou ad i ist ato . Change the software token for a VPN profile To pe fo this task, the soft a e toke that ou a t to use i fo atio , o ta t ou ad i ist ato . O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Ad a ed Se u it Setti gs > VPN. Highlight a VPN p ofile. P ess the ke > Edit. Cha ge the Soft a e Toke Se ial Nu e field. P ess the ke > Sa e. ust e i stalled o ou Bla kBe ® s a tpho e. Fo oe RIM St i tl Co fide tial Change the PIN for a software token on your smartphone . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Ad a ed Se u it Setti gs > Soft a e Toke s. . Cli k a soft a e toke > Spe if PIN. Verify security software manually Se u it self-tests a e desig ed to e if that se u it soft a e is i ple e ted o e tl o ou Bla kBe ® s a tpho e. The tests should u auto ati all afte ou esta t ou s a tpho e, ut ou a also e if se u it soft a e a uall . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Se u it > Se u it Status I fo atio . ke > Ve if Se u it Soft a e. . P ess the Third-party application control About permissions for third-party applications You o ou ad i ist ato a set pe issio s that o t ol ho thi d-pa t appli atio s o ou Bla kBe ® s a tpho e i te a t ith the othe appli atio s o ou s a tpho e. Fo e a ple, ou a o t ol hethe thi d-pa t appli atio s a a ess data o the I te et, ake alls, o use Bluetooth® o e tio s. If ou ha e added thi d-pa t appli atio s to ou s a tpho e, ou s a tpho e is desig ed to p e e t these appli atio s f o se di g o e ei i g data ithout ou k o ledge. Befo e a thi d-pa t appli atio se ds o e ei es data, ou ight e p o pted to a ept o de the o e tio e uest. Fo a sele ted appli atio , ou a ha ge this p o pt fo a spe ifi lo atio o esou e. Set permissions for a third-party application Note: Cha gi g pe issio s fo thi d-pa t appli atio s a sig ifi a tl affe t the ope atio of appli atio s o ou Bla kBe ® s a tpho e. Fo o e i fo atio a out ho ha gi g these pe issio s ight affe t the ope atio of the appli atio s o ou s a tpho e, o ta t ou i eless se i e p o ide o ad i ist ato . . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Appli atio Ma age e t. ke > Edit • To set pe issio s fo a spe ifi thi d-pa t appli atio , highlight the appli atio . P ess the Pe issio s. ke > Edit Default Pe issio s. • To set pe issio s fo all thi d-pa t appli atio s, p ess the . E pa d Co e tio s, I te a tio s, o Use Data. . Cha ge the pe issio fields. . P ess the ke > Sa e. Related i fo atio I te a tio pe issio s fo thi d-pa t appli atio s, Data pe issio s fo thi d-pa t appli atio s, RIM St i tl Co fide tial Reset connection permissions for third-party applications O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Appli atio Ma age e t. ke > Edit Default Pe issio s. P ess the P ess the ke > Reset All Fi e all P o pts. ke > Appl Defaults to All. P ess the About direct Internet connections for third-party applications So e thi d-pa t appli atio s that ou add to ou Bla kBe ® s a tpho e ight e ui e a di e t TCP o HTTP o e tio to the I te et. Fo e a ple, a sto k p i e appli atio ight eed to o e t to the I te et to et ie e the latest sto k p i es. You ight ha e to set the APN that the thi d-pa t appli atio uses fo this o e tio . Set up a direct Internet connection for a third-party application To get the use a e a d pass o d fo the APN, o ta t ou . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k De i e > Ad a ed S ste Setti gs > TCP IP. . T pe the APN i fo atio . . P ess the ke > Sa e. i eless se i e p o ide . Turn on safe mode Whe ou sta t ou Bla kBe ® s a tpho e, ou a tu o safe ode to p e e t thi d-pa t appli atio s f o auto ati all . This safe ode e a les ou to t ou leshoot o e o e a u a ted appli atio s. . Re o e a d ei se t the atte . . Whe the ed LED light goes out, p ess a d hold the . Whe the dialog appea s, li k OK. Whe safe To tu ode is o , a safe off safe i g ke as the s a tpho e is loadi g. ode i di ato appea s at the top of the ho e s ee . ode, epeat step . Turn off a prompt for a third-party application connection O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Appli atio Ma age e t. Highlight a thi d-pa t appli atio . ke > Edit Pe issio s > P o pt E eptio s. P ess the • To allo the appli atio to o e t to a spe ifi lo atio o esou e ithout displa i g a p o pt, li k Add Allo . Spe if a p oto ol a d, if e essa , the do ai . RIM St i tl Co fide tial • To p e e t the appli atio f o o e ti g to a spe ifi lo atio o esou e ithout displa i g a p o pt, li k Add De . Spe if a p oto ol a d, if e essa , the do ai . . P ess the ke > Sa e. Tips: Security Tips: Keeping your information safe You a take so e si ple steps to help p e e t the i fo su h as a oidi g lea i g ou s a tpho e u atte ded. atio o ou Bla kBe ® s a tpho e f o ei g o p o ised, Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Set a s a tpho e pass o d. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > Pass o d. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Se u it > E ptio . pt o ta ts a d files. Ba k up ou s a tpho e data to ou o pute . Use the Bla kBe ® Desktop Soft a e to a k up ou s a tpho e data to ou o pute . To do load the Bla kBe Desktop Soft a e, f o ou o pute , isit . la k e . o /desktop a d sele t the app op iate optio fo ou o pute . Ba k up ou s a tpho e data to a O the Ho e s ee , li k the Setup i o . I the Setup se tio , li k De i e S it h > Sa e Data. edia a d. Related i fo atio Set a s a tpho e pass o d, Tu o e ptio , Certificate shortcuts Vie the la el a d issue of a e tifi ate P ess the Spa e ke . Vie the p ope ties of a e tifi ate P ess the Vie the se u it le el of a pe so al e tifi ate P ess the Alt ke a d L. ke . RIM St i tl Co fide tial Vie the se ial u Vie e of a e tifi ate e tifi ates fo e tifi ate autho ities P ess the Alt ke a d S. P ess the Alt ke a d C Vie pe so al e tifi ates a d e tifi ates fo othe people P ess the Alt ke a d E. Vie pe so al e tifi ates P ess the Alt ke a d P. Vie e tifi ates fo othe people P ess the Alt ke a d O. Vie oot e tifi ates P ess the Alt ke a d R. Vie all e tifi ates P ess the Alt ke a d A. PGP key shortcuts Vie the la el of a PGP® ke P ess the Spa e ke . Vie the p ope ties of a PGP ke P ess the Vie the se u it le el of a PGP p i ate ke P ess the Alt ke a d L. Vie pe so al PGP ke s P ess the Alt ke a d P. Vie PGP ke s fo othe people P ess the Alt ke a d O. Vie all PGP ke s P ess the Alt ke a d A. ke . Troubleshooting: Security I forget my smartphone password If ou fo get ou Bla kBe ® s a tpho e pass o d, it a 't e e o e ed. If ou s a tpho e uses a Bla kBe ® E te p ise Se e , ou ad i ist ato ight e a le to eset ou pass o d ithout deleti g ou s a tpho e data. Othe ise, the o l a ou a eset ou pass o d ithout k o i g ou u e t pass o d is to delete all ou s a tpho e data. You a do this e eedi g the u e of allo ed pass o d atte pts. If ou e ail a ou t uses a Bla kBe E te p ise Se e , depe di g o the optio s that ou ad i ist ato sets, he delete ou s a tpho e data, ou ight also delete the data o ou edia a d. Fo o e i fo atio , o ta t ou ad i ist ato . ou Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. RIM St i tl Co fide tial My smartphone prompts me to make an emergency call when I type a password If ou Bla kBe ® s a tpho e pass o d o tai s a o ou s a tpho e ight p o pt ou to ake a e e ge To o ti ue t pi g ou s a tpho e pass o d, p ess the i atio of lette s that o espo ds to a e e ge all he ou t pe ou s a tpho e pass o d. a ess u e, ke . Related i fo atio Cha ge the s a tpho e pass o d, I can't unlock my smartphone using my smart card • • • • the follo i g a tio s: Ve if that the o e t s a t a d is i se ted i the s a t a d eade . Ve if that the s a t a d is i se ted i the s a t a d eade o e tl . Ve if that ou t ped the s a t a d pass o d o e tl . You should ha e e ei ed this pass o d he ou e ei ed ou s a t a d. If ou use a e tifi ate to authe ti ate ou s a t a d, e if that the e tifi ate is 't e oked o e pi ed. I can't download a certificate If ou ha ged the o e tio t pe that ou Bla kBe ® s a tpho e uses to o e a led se e , t s it hi g to the default o e tio t pe. e t to the LDAP-e a led se e o DSML- I can't download a PGP key from an LDAP-enabled server • • the follo i g a tio s: Ve if that ou o ga izatio pe its ou to do load PGP® ke s f o a LDAP-e a led se e . Fo o e i fo atio , o ta t ou ad i ist ato . If ou ha ged the o e tio t pe that ou Bla kBe ® s a tpho e uses to o e t to a LDAP-e a led se e , t usi g the default o e tio t pe. RIM St i tl Co fide tial Service books and diagnostic reports Accept, delete, or restore a service book You i eless se i e p o ide o ad i ist ato ight se d a se i e ook to ou Bla kBe et o k to add a additio al se i e o appli atio to ou s a tpho e. ® s a tpho e o e the i eless If ou o k e ail a ou t uses a Bla kBe ® E te p ise Se e , ou a also e ei e se i e ooks o ou s a tpho e usi g the Bla kBe ® Desktop Soft a e. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > Ad a ed S ste Setti gs > Se i e Book. Highlight a se i e ook. ke . P ess the • To a ept a se i e ook, li k A ept. • To delete a se i e ook, li k Delete. • To esto e a se i e ook, li k U delete. Run a diagnostic report If ou a ot o e t to the i eless et o k o a ess se i es su h as e ail essagi g, ou i eless se i e p o ide o ad i ist ato ight ask ou to u a d su it a diag osti epo t. You i eless se i e p o ide o ad i ist ato a use the epo t to help ou t ou leshoot the issue. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Net o ks a d Co e tio s > Mo ile Net o k. ke > Diag osti s Test. . P ess the ke > Ru . . P ess the Related i fo atio I a 't u o su it a diag osti epo t, View, submit, or delete a diagnostic report O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Net o ks a d Co e tio s > Mo ile Net o k. ke > Diag osti s Test. P ess the Highlight a epo t. P ess the ke . • To ie the diag osti epo t, li k Vie Repo t. RIM St i tl Co fide tial • To su it the diag osti epo t, li k E ail Repo t o PIN Repo t. • To delete the diag osti epo t, li k Delete. • To delete all diag osti epo ts, li k Delete All. Related i fo atio I a 't u o su it a diag osti epo t, Set a default recipient for diagnostic reports If ou set the default e ipie t, ea h ti e that ou su it a diag osti epo t, ou Bla kBe ® s a tpho e se ds the epo t to that e ipie t. If ou a t to spe if a e ipie t ea h ti e that ou su it a epo t, do 't set the default e ipie t. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k Net o ks a d Co e tio s > Mo ile Net o k. ke > Diag osti s Test. . P ess the . P ess the ke > Optio s.. . T pe the o ta t i fo atio . . P ess the ke > Sa e. I can't run or submit a diagnostic report the follo i g a tio s: • • • T u i g the diag osti epo t agai . I the diag osti epo t, p ess the ke > Repeat All Steps. Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. If ou a ot su it a diag osti epo t to a e ail add ess, t su itti g the epo t to a PIN. Like ise, if ou a 't su it a diag osti epo t to a PIN, t su itti g the epo t to a e ail add ess. Related i fo atio Ru a diag osti epo t, Vie , su it, o delete a diag osti epo t, Find your smartphone model number and version of the BlackBerry Device Software Do o e of the follo i g: • O the Ho e s ee o i a folde , li k the Optio s i o . Cli k De i e > A out De i e Ve sio s. • If suppo ted ou i put la guage, i a essage o e o, t pe e follo ed a spa e. RIM St i tl Co fide tial Synchronization How to: Synchronization About synchronization and reconciliation The i eless data s h o izatio featu e is desig ed to s h o ize o ga ize data o ta ts, ale da e t ies, tasks, a d e os et ee ou Bla kBe ® s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. The i eless e ail e o iliatio featu e is desig ed to e o ile e ail et ee ou s a tpho e a d the e ail appli atio o ou o pute o e the i eless et o k. Whe ou file o delete e ail essages o ou s a tpho e, these e ail essages should e filed o deleted i the e ail appli atio o ou o pute . Like ise, a ha ges that ou ake to e ail essages i the e ail appli atio o ou o pute should e efle ted o ou s a tpho e. a e ases, if ou s a tpho e does 't e og ize fields i a o ta t, ale da e t , o e ail a ou t, so e data o e ail a 't e s h o ized o e o iled. If i eless data s h o izatio is 't a aila le o ou s a tpho e o if ou tu ed off this featu e, ou a use the Bla kBe ® Desktop Soft a e to s h o ize ou o ga ize data. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Synchronize email over the wireless network You a set the Wi eless Re o ile optio fo ea h e ail add ess that is asso iated ith ou Bla kBe ill s h o ize ou e ail o e the i eless et o k. . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > E ail Re o iliatio . . If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. . Sele t the Wi eless Re o ile he k o . . P ess the ke > Sa e. ® s a tpho e, hi h this o ! Delete email on your smartphone and in your email application on your computer You a set the Delete O optio fo ea h e ail add ess that is asso iated ith ou Bla kBe . O the Ho e s ee , li k the Messages i o . ® s a tpho e. RIM St i tl Co fide tial ke > Optio s > E ail Re o iliatio . P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. Cha ge the Delete O field to Mail o & Ha dheld. P ess the ke > Sa e. It takes a sho t pe iod of ti e fo e ail to e deleted o e the i eless et o k. Related i fo atio Delete a essage, Synchronize organizer data over the wireless network Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. I the Co ta ts appli atio , Cale da appli atio , Tasks appli atio , o Me oPad, p ess the If e essa , li k a ale da o o ta t list. Sele t the Wi eless S h o izatio he k o . P ess the ke > Sa e. If ou use the Bla kBe ® I te et Se i e, ou ust use the Bla kBe o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Related i fo atio So e ha a te s i ale da e t ies do 't appea o e tl afte s A out s h o izatio o fli ts, ® Desktop Soft a e to s ke > Optio s. h o ize ale da data. Fo h o izatio , About synchronization conflicts A s h o izatio o fli t o u s he ou ha ge the sa e e ail o o ga ize data ite i the e ail appli atio o ou o pute . ou Bla kBe ® s a tpho e a d If ou e o ile ou e ail usi g i eless e ail e o iliatio , o ou s a tpho e, ou a set hethe the e ail o s a tpho e o the e ail o ou o pute takes p e ede e he a e ail e o iliatio o fli t o u s. ou If ou s h o ize ou o ga ize data usi g i eless data s h o izatio , the o ga ize data o ou o pute takes p e ede e o e the o ga ize data o ou s a tpho e he a data s h o izatio o fli t o u s. Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Related i fo atio So e ha a te s i ale da e t ies do 't appea o e tl afte s S h o ize o ga ize data o e the i eless et o k, h o izatio , RIM St i tl Co fide tial Manage email reconciliation conflicts You a set the O Co fli ts optio fo ea h e ail add ess that is asso iated ith ou Bla kBe . O the Ho e s ee , li k the Messages i o . . P ess the ke > Optio s > E ail Re o iliatio . . If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. . Cha ge the O Co fli ts field. . P ess the ke > Sa e. ® s a tpho e. Manage data synchronization conflicts You a ha ge ho o fli ts that o u du i g o ga ize data s h o izatio a e esol ed tu i g off i eless data s h o izatio , ha gi g o fli t esolutio optio s, a d s h o izi g o ga ize data usi g the s h o izatio tool of the Bla kBe ® Desktop Soft a e. Fo o e i fo atio a out a agi g o fli ts that o u du i g o ga ize data s h o izatio , see the Help i the Bla kBe Desktop Soft a e. About backing up and restoring smartphone data If ou ha e i stalled the Bla kBe ® Desktop Soft a e o ou o pute , ou a a k up a d esto e ost of ou Bla kBe s a tpho e data, i ludi g essages, o ga ize data, fo ts, sa ed sea hes, a d o se ook a ks usi g the Bla kBe Desktop Soft a e. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. If ou ha e 't sa ed a thi g o edia a d. ou edia a d, ou a a k up a d esto e ost of ou s a tpho e data usi g ou If ou e ail a ou t uses a Bla kBe ® E te p ise Se e , ou ight e a le to esto e s h o ized o ga ize data to ou s a tpho e o e the i eless et o k. To esto e s h o ized o ga ize data o e the i eless et o k, ou ust ha e a a ti atio pass o d. Fo o e i fo atio , o ta t ou ad i ist ato . Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. Empty the deleted items folder on your computer from your smartphone To pe fo this task, ou o k e ail a ou t i fo atio , o ta t ou ad i ist ato . ust use a Bla kBe ® E te p ise Se e that suppo ts this featu e. Fo O the Ho e s ee , li k the Messages i o . ke > Optio s > E ail Re o iliatio . P ess the If the Message Se i es field appea s, set this field to the app op iate e ail a ou t. P ess the ke > Pu ge Deleted Ite s. oe RIM St i tl Co fide tial Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network • • • the follo i g a tio s: Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. Ve if that i eless e ail e o iliatio is tu ed o . Re o ile e ail essages a uall . Organizer data isn't synchronizing over the wireless network • • • the follo i g a tio s: Ve if that ou Bla kBe ® s a tpho e is o e ted to the i eless et o k. Ve if that i eless data s h o izatio is tu ed o i the Co ta ts appli atio , Cale da appli atio , Tasks appli atio , a d Me oPad. If ou use the Bla kBe ® I te et Se i e, ou ust s h o ize ale da data usi g the Bla kBe ® Desktop Soft a e. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. Contact list field data isn't appearing on my computer You a o l s h o ize the data i a usto o ta t list field ith a te t field i the e ail appli atio o ou o pute . Fo e a ple, ou a 't add a o ta t's i thda to a usto o ta t list field o ou Bla kBe ® s a tpho e a d s h o ize it ith the e ail appli atio o ou o pute , e ause the i thda field is a date field i the e ail appli atio o ou o pute . Related i fo atio C eate a usto o ta t field, Some characters in calendar entries don't appear correctly after synchronization If ou s hedule appoi t e ts o eeti gs o ou Bla kBe o pute ight ot suppo t these ha a te s. ® s a tpho e that o tai spe ial ha a te s o a e ts, ou O ou o pute , e if that ou a e usi g the o e t default ode page a d that the o e t fo t suppo t is i stalled o o pute . Fo o e i fo atio , see the do u e tatio fo the ope ati g s ste o ou o pute . ou Resea h I Motio e o e ds that ou egula l eate a d sa e a a kup file o ou o pute , espe iall efo e ou update a soft a e. Mai tai i g a u e t a kup file o ou o pute ight allo ou to e o e s a tpho e data if ou s a tpho e is lost, stole , o o upted a u fo esee issue. RIM St i tl Co fide tial Related i fo atio A out s h o izatio o fli ts, S h o ize o ga ize data o e the i eless et o k, I'm not receiving email messages from personal folders on my computer If ou Bla kBe ® s a tpho e is asso iated ith a Mi osoft® Outlook® e ail a ou t, ou ust use the s h o izatio tool of the Bla kBe ® Desktop Soft a e to e o ile e ail essages i pe so al folde s. Fo o e i fo atio , see the Help i the Bla kBe Desktop Soft a e. RIM St i tl Co fide tial Accessibility options Getting started: Accessibility About accessibility options Bla kBe ® s a tpho es i lude a featu es that fa ilitate use a essi ilit optio s, isit . la k e . o /a essi ilit . pe so s ith disa ilities. Fo o e i fo atio a out How to: Accessibility Screen accessibility options Display closed captions in videos You a tu o losed aptio s so that te t displa s o the s ee he ou pla ideo files that suppo t losed aptio s. . O the Ho e s ee , li k the Media i o . . P ess the ke > Media Optio s. . Sele t the Displa Closed Captio s he k o . . If e essa , ha ge the Appea a e field, Positio field, a d Fo t S ale field. . P ess the ke > Sa e. Change the display font O the Ho e s ee o i a folde , li k the Optio s i o . Cli k Displa > S ee Displa . Cha ge the fo t fields. ke > Sa e. P ess the Use grayscale or reverse contrast for the screen display . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k A essi ilit . • To use g a s ale fo the s ee displa , ha ge the Colo Co t ast field to G e s ale. • To use e e se o t ast fo the s ee displa , ha ge the Colo Co t ast field to Re e se Co t ast. . P ess the ke > Sa e. RIM St i tl Co fide tial Audio and phone accessibility options Turn on or turn off event sounds E e t sou ds ale t ou he ou tu o o tu off ou Bla kBe ® s a tpho e, he the atte a d he ou o e t o dis o e t a USB a le o a esso to o f o ou s a tpho e. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k A essi ilit . . Cha ge the E e t Sou ds field. . P ess the ke > Sa e. po e le el is full o lo , Change how you answer calls with a headset If ou Bla kBe ® s a tpho e is pai ed ith a Bluetooth® e a led headset o ou ha e a headset plugged i to ou s a tpho e, ou a set ou s a tpho e to a s e alls auto ati all afte se o ds. . F o the Ho e s ee , p ess the ke . ke > Optio s > I - all Setti gs. . P ess the • To a s e alls auto ati all afte se o ds, ha ge the Auto A s e Calls field to Afte s Bluetooth/Headset O l . • To stop a s e i g alls auto ati all afte se o ds, ha ge the Auto A s e Calls field to Ne e . . P ess the ke > Sa e. Add or delete a contact alert You a eate o ta t ale ts that allo ou to usto ize i g to es a d ale ts fo alls a d essages f o spe ifi o ta ts o g oups of o ta ts. Whe ou e ei e a all o essage f o the o ta t, ou Bla kBe ® s a tpho e uses the assig ed i g to e o ale t, e e if ou sele t the Sile t p ofile o Vi ate O l p ofile. If ou do ot a t to e otified ith the assig ed i g to e o ale t, ou a sele t the All Ale ts Off p ofile. . O the ho e s ee , li k the Sou d a d Ale t P ofiles i o . . Cli k Cha ge Sou ds a d Ale ts > Sou ds fo Co ta ts > Add Co ta t Ale t. . I the Na e field, t pe the a e of the o ta t ale t. . I the Co ta ts field, t pe the a e of the o ta t. . Cli k a o ta t. . Cha ge the i g to e a d ale t i fo atio fo alls a d essages. . P ess the ke > Sa e. To delete a o ta t ale t, highlight the o ta t ale t that ou a t to delete. P ess the Hearing aid mode Depe di g o ou Bla kBe ® s a tpho e odel, this featu e ight ot e suppo ted. ke > Delete. RIM St i tl Co fide tial About hearing aid mode I hea i g aid ode, o tele oil ode, the ag eti sig al of ou Bla kBe ® s a tpho e is a d f e ue espo se to e pi ked up hea i g aids that a e e uipped ith tele oils. odified to a app op iate le el Turn on hearing aid mode . F o the Ho e s ee , p ess the ke . . P ess the ke > Optio s > Hea i g Aid Mode. . Cha ge the Mode E a led field to Tele oil. . P ess the ke > Sa e. The H-T tele oil i di ato appea s at the top of the Ho e s ee . Related i fo atio A out hea i g aid ode, A out hea i g aid ode, TTY support Depe di g o ou i eless se i e p o ide , this featu e ight ot e suppo ted. About TTY support Whe ou tu o TTY suppo t a d ou o e t ou Bla kBe ® s a tpho e to a TTY de i e that ope ates at . its pe se o d, ou a ake alls to a d e ei e alls f o TTY de i es. You s a tpho e is desig ed to o e t e ei ed alls to te t that ou a ead o ou TTY de i e. If ou TTY de i e is desig ed fo use ith a . headset ja k, ou ust use a adapte a esso to o e t ou TTY de i e to ou s a tpho e. To get a adapte a esso that Resea h I Motio ® has app o ed fo use ith ou s a tpho e, isit .shop la k e . o . Turn on TTY support . F o the Ho e s ee , p ess the ke > Optio s > TTY. . P ess the . Cha ge the TTY field to O . . P ess the ke > Sa e. A TTY i di ato appea s i the o To tu ke . e tio s a ea at the top of the Ho e s ee . off TTY suppo t, ha ge the TTY field to Off. Related i fo atio A out TTY suppo t, Pho e optio s, RIM St i tl Co fide tial Voice dialing Perform an action using a voice command . O the Ho e s ee o i a folde , li k the Voi e Diali g i o . . Afte the eep, sa a oi e o a d. Related i fo atio I a 't ake alls usi g a oi e o a d, Available voice commands Voi e o a d Des iptio "Call < o ta t a e or pho e u er>" Sa this oi e o a d to ake a all. To pe fo this task ith a Bluetooth® e a led de i e, su h as a ha dsf ee a kit o i eless headset, the pai ed Bluetooth e a led de i e ust suppo t this featu e a d ou ust tu o Bluetooth te h olog . You a 't ake alls to e e ge u e s usi g oi e o a ds. "Call < o ta t a e> " er Sa this oi e o a d to all a spe ifi pho e u e fo a o ta t that is i o ta t list. Fo e a ple, if the o ta t has a o k u e a d a o ile u ou a sa " all < o ta t a e> o k" to all the o k u e . "Call e te sio " ou e, Sa this oi e o a d to dial a e te sio . To pe fo this task, ou ust set optio s fo diali g e te sio s. You a dial e te sio s o l ithi ou o pa . If ou ha e ultiple pho e u e s asso iated ith ou Bla kBe sa this oi e o a d to he k ou a ti e pho e u e . ® s a tpho e, "Che k sig al st e gth" Sa this oi e o a d to he k ou "Che k et o k" Sa this oi e o o e ted to. a d to he k the i eless et o k that ou s a tpho e is "Che k atte " Sa this oi e o a d to he k the atte "Repeat" Sa this oi e o a d to ha e the last oi e p o pt epeated to ou. "Ca el" Sa this oi e o a d to lose the oi e diali g appli atio . Related i fo atio Set optio s fo diali g e te sio s, i eless o e age le el. po e le el. RIM St i tl Co fide tial Typing accessibility options Change or delete a Word Substitution entry O the Ho e s ee o i a folde , li k the Optio s i o . Cli k T pi g a d I put > Wo d Su stitutio . Highlight a Wo d Su stitutio e t . ke . P ess the • To ha ge the Wo d Su stitutio e t , li k Edit. Cha ge the e t . P ess the • To delete the Wo d Su stitutio e t , li k Delete. ke > Sa e. Type text using the predictive input method Whe • • • ou a e t pi g te t, do a of the follo i g: To sele t the highlighted suggestio a d sta t t pi g a e o d, p ess the To sele t the highlighted suggestio a d o ti ue t pi g, li k the o d. To ig o e the suggestio s, keep t pi g. ke o the ke oa d. Change your typing style You a ha ge ho ou Bla kBe ® s a tpho e e og izes hat ou t pe sele ti g a t pi g st le. . O the Ho e s ee o i a folde , li k the Optio s i o . . Cli k T pi g a d La guage > T pi g. . Fo a ke oa d, do o e of the follo i g: • To tu off all t pi g assista e, ha ge the St le field to Di e t. • To set ou s a tpho e to suggest o d p edi tio s as ou t pe, ha ge the St le field to P edi ti e. . P ess the ke > Sa e. RIM St i tl Co fide tial Calculator Use the calculator O the Ho e s ee o i the Appli atio s folde , li k the Cal ulato i o . • To p ess a ke i the al ulato , li k the ke o p ess the o espo di g ke o the Bla kBe Convert a measurement . O the Ho . T pe a u . P ess the • To o • To o . Cli k a o e s ee o i the Appli atio s folde , li k the Cal ulato i o . e. ke . e t the u e f o i pe ial to et i , li k To Met i . e t the u e f o et i to i pe ial, li k F o Met i . e sio t pe. ® s a tpho e ke oa d. RIM St i tl Co fide tial Glossary ADN A a e iated diali g u se i es. e ADN is a sho t telepho e u e , su h as , that is used to ea h pu li APN a ess poi t a e BCC li d a o op Bla kBe MDS Bla kBe ® Mo ile Data S ste CC a o op CDMA Code Di isio Multiple A ess e tifi ate A e tifi ate is a digital do u e t that i ds the ide tit a d pu li ke of a e tifi ate su je t. Ea h e tifi ate has a o espo di g p i ate ke that is sto ed sepa atel . A e tifi ate autho it sig s the e tifi ate to i di ate that it is authe ti a d a e t usted. CMIME Co p essed Multipu pose I te et Mail E te sio s CRL e tifi ate e o atio list CRL se e A Bla kBe s a tpho e uses a CRL se e to he k the ost e e tl pu lished e o atio status of a e tifi ate. Ce tifi ate autho ities pu lish e tifi ate e o atio lists o CRL se e s. DNS Do ai Na e S ste DSA Digital Sig atu e Algo ith DSML Di e to Se i e Ma kup La guage RIM St i tl Co fide tial DSML-e a led se e A Bla kBe s a tpho e uses a DSML-e a led se e to sea h fo a d do EAP-FAST E te si le Authe ti atio P oto ol Fle i le Authe ti atio ia Se u e Tu load e tifi ates. eli g EAP-SIM E te si le Authe ti atio P oto ol Su s i e Ide tit Module EAP-TLS E te si le Authe ti atio P oto ol T a spo t La e Se u it EAP-TTLS E te si le Authe ti atio P oto ol Tu eled T a spo t La e Se u it ECC Ellipti Cu e C ptog aph FDN Fi ed Diali g Nu FIPS Fede al I fo atio P o essi g Sta da ds GAN ge e i a ess et o k GPS Glo al Positio i g S ste GSM Glo al S ste fo Mo ile Co u i atio s® HTTP H pe te t T a sfe P oto ol IMSI I te atio al Mo ile Su s i e Ide tit IP I te et P oto ol IT poli A IT poli o sists of a ious IT poli ules that o t ol the se u it featu es a d eha io of Bla kBe s a tpho es, Bla kBe ® Pla Book™ ta lets, the Bla kBe ® Desktop Soft a e, a d the Bla kBe ® We Desktop Ma age . RIM St i tl Co fide tial LDAP Light eight Di e to A ess P oto ol LDAP-e a led se e A Bla kBe s a tpho e uses a LDAP-e a led se e to sea h fo a d do load e tifi ates a d PGP® ke s. LED light-e itti g diode ass sto age ode Mass sto age ode e a les use s to t a sfe files et ee a Bla kBe s a tpho e to thei o pute . edia a d a d thei o pute MCC o ile ou t ode MMS Multi edia Messagi g Se i e MNC o ile et o k ode MTP Media T a sfe P oto ol NFC Nea Field Co u i atio OCSP O li e Ce tifi ate Status P oto ol PEAP P ote ted E te si le Authe ti atio P oto ol pe so al e tifi ate A pe so al e tifi ate is a e tifi ate that a e tifi ate autho it assig s to a use . pe so al PGP ke A pe so al PGP® ke is ade up of a PGP pu li ke a d PGP p i ate ke fo a use . PIN pe so al ide tifi atio p i ate ke he the e t thei RIM St i tl Co fide tial A p i ate ke is a ke that o l the e tifi ate su je t a use. P i ate ke i fo atio is ot dist i uted pu li all . Bla kBe s a tpho es use p i ate ke s to sig e ail essages o PIN essages that use s se d a d to de pt e ail essages that use s e ei e. pu li ke A pu li ke is a ke that people othe tha the e tifi ate su je t a use. Bla kBe s a tpho es use pu li ke s to pt e ail essages o PIN essages that use s se d to e tifi ate su je ts a d to e if the sig atu e o e ail essages o PIN essages that use s e ei e f o e tifi ate su je ts. oot e tifi ate A oot e tifi ate is a self-sig ed e tifi ate a d usuall elo gs to a e tifi ate autho it . RTSP Real Ti e St ea i g P oto ol R-UIM Re o a le Use Ide tit Module SAN su je t alte ati e a e SDN A se i e diali g u e SDN is a u e that is p eloaded o ou SIM a d ou i eless se i e p o ide that ou a use to a ess i fo atio a out ou Bla kBe s a tpho e se i e, su h as the u e t all fo a di g status. SHA Se u e Hash Algo ith SIM Su s i e Ide tit Module S/MIME Se u e Multipu pose I te et Mail E te sio s SMS Sho t Message Se i e SMSC Sho t Message Se i e Ce te SSID se i e set ide tifie SSL Se u e So kets La e RIM St i tl Co fide tial TCP T a s issio Co t ol P oto ol TLS T a spo t La e Se u it T iple DES T iple Data E ptio Sta da d TTY telet pe VPN i tual p i ate et o k WAN ide a ea et o k WAP Wi eless Appli atio P oto ol WEP Wi ed E ui ale t P i a WML Wi eless Ma kup La guage WPA Wi-Fi P ote ted A ess WTLS Wi eless T a spo t La e Se u it RIM St i tl Co fide tial Legal notice © Resea h I Motio Li ited. All ights ese ed. Bla kBe ®, RIM®, Resea h I Motio ®, a d elated t ade a ks, a es, a d logos a e the p ope t of Resea h I Motio Li ited a d a e egiste ed a d/o used i the U.S. a d ou t ies a ou d the o ld. iTu es is a t ade a k of Apple I . Bluetooth is a t ade a k of Bluetooth SIG. DataViz, Do u e ts To Go, Sheet to Go, Slidesho to Go, a d Wo d to Go a e t ade a ks of DataViz, I . UMTS is a t ade a k of Eu opea Tele o u i atio s Sta da d I stitute. Gea s a d Google Mail a e t ade a ks of Google I . GSM a d Glo al S ste fo Mo ile Co u i atio s a e t ade a ks of the GSM MOU Asso iatio . IBM, Do i o, Lotus, Lotus iNotes, a d Lotus Notes a e t ade a ks of I te atio al Busi ess Ma hi es Co po atio . Ja aS ipt is a t ade a k of O a le A e i a, I . Mi osoft, Hot ail, Outlook, Wi do s Li e, a d Wi do s Media a e t ade a ks of Mi osoft Co po atio . No ell a d G oupWise a e t ade a ks of No ell, I . PGP, PGP Desktop P ofessio al, a d PGP U i e sal Se e a e t ade a ks of PGP Co po atio . RSA is a t ade a k of RSA Se u it . Ca d is a t ade a k of the I te et Mail Co so tiu . Wi-Fi, Wi-Fi P ote ted A ess, Wi-Fi P ote ted Setup, a d WPA a e t ade a ks of the Wi-Fi Allia e. All othe t ade a ks a e the p ope t of thei espe ti e o e s. Ha d iti g Re og itio E gi e is p o ided Ha Wa g Te h olog Co., Ltd. All Rights Rese ed. Co te t o e s use Wi do s Media digital ights a age e t te h olog WMDRM to p ote t thei i telle tual p ope t , i ludi g op ights. This de i e uses WMDRM soft a e to a ess WMDRM-p ote ted o te t. If the WMDRM soft a e fails to p ote t the o te t, o te t o e s a ask Mi osoft to e oke the soft a e's a ilit to use WMDRM to pla o op p ote ted o te t. Re o atio does ot affe t u p ote ted o te t. Whe ou do load li e ses fo p ote ted o te t, ou ag ee that Mi osoft a i lude a e o atio list ith the li e ses. Co te t o e s a e ui e ou to upg ade WMDRM to a ess thei o te t. if ou de li e a upg ade, ou ill ot e a le to a ess o te t that e ui es the upg ade. Po tio s of the Bla kBe ese ed. ® De i e Soft a e a e op ight © The F eeT pe P oje t .f eet pe.o g . All ights This do u e tatio i ludi g all do u e tatio i o po ated efe e e he ei su h as do u e tatio p o ided o ade a aila le at . la k e . o /go/do s is p o ided o ade a essi le "AS IS" a d "AS AVAILABLE" a d ithout o ditio , e do se e t, gua a tee, ep ese tatio , o a a t of a ki d Resea h I Motio Li ited a d its affiliated o pa ies "RIM" a d RIM assu es o espo si ilit fo a t pog aphi al, te h i al, o othe i a u a ies, e o s, o o issio s i this do u e tatio . I o de to p ote t RIM p op ieta a d o fide tial i fo atio a d/o t ade se ets, this do u e tatio a des i e so e aspe ts of RIM te h olog i ge e alized te s. RIM ese es the ight to pe iodi all ha ge i fo atio that is o tai ed i this do u e tatio ; ho e e , RIM akes o o it e t to p o ide a su h ha ges, updates, e ha e e ts, o othe additio s to this do u e tatio to ou i a ti el a e o at all. This do u e tatio ight o tai efe e es to thi d-pa t sou es of i fo atio , ha d a e o soft a e, p odu ts o se i i ludi g o po e ts a d o te t su h as o te t p ote ted op ight a d/o thi d-pa t e sites olle ti el the "Thi Pa t P odu ts a d Se i es" . RIM does ot o t ol, a d is ot espo si le fo , a Thi d Pa t P odu ts a d Se i es i ludi ithout li itatio the o te t, a u a , op ight o plia e, o pati ilit , pe fo a e, t ust o thi ess, legalit , de e li ks, o a othe aspe t of Thi d Pa t P odu ts a d Se i es. The i lusio of a efe e e to Thi d Pa t P odu ts a d Se i i this do u e tatio does ot i pl e do se e t RIM of the Thi d Pa t P odu ts a d Se i es o the thi d pa t i a a . EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF es g, es RIM St i tl Co fide tial DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALI)E ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND B TO RIM AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS , AUTHORI)ED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS. IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. P io to su s i i g fo , i stalli g, o usi g a Thi d Pa t P odu ts a d Se i es, it is ou espo si ilit to e su e that ou ai ti e se i e p o ide has ag eed to suppo t all of thei featu es. So e ai ti e se i e p o ide s ight ot offe I te et o si g fu tio alit ith a su s iptio to the Bla kBe ® I te et Se i e. Che k ith ou se i e p o ide fo a aila ilit , oa i g a a ge e ts, se i e pla s a d featu es. I stallatio o use of Thi d Pa t P odu ts a d Se i es ith RIM's p odu ts a d se i es a e ui e o e o o e pate t, t ade a k, op ight, o othe li e ses i o de to a oid i f i ge e t o iolatio of thi d pa t ights. You a e solel espo si le fo dete i i g hethe to use Thi d Pa t P odu ts a d Se i es a d if a thi d pa t li e ses a e e ui ed to do so. If e ui ed ou a e espo si le fo a ui i g the . You should ot i stall o use Thi d Pa t P odu ts a d Se i es u til all e essa li e ses ha e ee a ui ed. A Thi d Pa t P odu ts a d Se i es that a e p o ided ith RIM's p odu ts a d se i es a e p o ided as a o e ie e to ou a d a e p o ided "AS IS" ith o e p ess RIM St i tl Co fide tial o i plied o ditio s, e do se e ts, gua a tees, ep ese tatio s, o a a ties of a ki d RIM a d RIM assu es o lia ilit hatsoe e , i elatio the eto. You use of Thi d Pa t P odu ts a d Se i es shall e go e ed a d su je t to ou ag eei g to the te s of sepa ate li e ses a d othe ag ee e ts appli a le the eto ith thi d pa ties, e ept to the e te t e p essl o e ed a li e se o othe ag ee e t ith RIM. Ce tai featu es outli ed i this do u e tatio e ui e a Desktop Soft a e, a d/o Bla kBe ® De i e Soft a e. i i u e sio of Bla kBe ® E te p ise Se e , Bla kBe ® The te s of use of a RIM p odu t o se i e a e set out i a sepa ate li e se o othe ag ee e t ith RIM appli a le the eto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Li e sed QUALCOMM I o po ated u de o e o othe atio s: Cop ight , The Boa d of T ustees of the U i e sit of Illi ois All Rights Rese ed. Ipe f pe fo a e test Ma k Gates Aja Ti u ala Ji o e of the follo i g U ited States Pate ts a d/o thei ou te pa ts i Fe guso Jo Duga Fe g Qi Ke i Gi Joh Esta ook Natio al La o ato fo Applied Net o k Resea h Natio al Ce te fo Supe o puti g Appli atio s U i e sit of Illi ois at U a a-Cha paig . sa.uiu .edu RIM St i tl Co fide tial Pe issio is he e g a ted, f ee of ha ge, to a pe so o tai i g a op of this soft a e Ipe f a d asso iated do u e tatio files the "Soft a e" , to deal i the Soft a e ithout est i tio , i ludi g ithout li itatio the ights to use, op , odif , e ge, pu lish, dist i ute, su li e se, a d/o sell opies of the Soft a e, a d to pe it pe so s to ho the Soft a e is fu ished to do so, su je t to the follo i g o ditio s: • • • Redist i utio s of sou e ode ust etai the a o e op ight oti e, this list of o ditio s a d the follo i g dis lai e s. Redist i utio s i i a fo ust ep odu e the a o e op ight oti e, this list of o ditio s a d the follo i g dis lai e s i the do u e tatio a d/o othe ate ials p o ided ith the dist i utio . Neithe the a es of the U i e sit of Illi ois, NCSA, o the a es of its o t i uto s a e used to e do se o p o ote p odu ts de i ed f o this Soft a e ithout spe ifi p io itte pe issio . THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. PCRE is a li a of fu tio s to suppo t egula e p essio s hose s ta a d se a ti s a e as lose as possi le to those of the Pe l la guage. This is Ja aS iptCo e's a ia t of the PCRE li a . While this li a PCRE ha e ee e o ed. Cop ight U i e sit of Ca Redist i utio a d use i sou e a d i a o ditio s a e et: • • • sta ted out as a op of PCRE, of the featu es of idge. All ights ese ed. fo s, ith o ithout odifi atio , a e pe itted p o ided that the follo i g Redist i utio s of sou e ode ust etai the a o e op ight oti e, this list of o ditio s a d the follo i g dis lai e . Redist i utio s i i a fo ust ep odu e the a o e op ight oti e, this list of o ditio s a d the follo i g dis lai e i the do u e tatio a d/o othe ate ials p o ided ith the dist i utio . Neithe the a e of the U i e sit of Ca idge o the a e of Apple I . o the a es of thei o t i uto s a e used to e do se o p o ote p odu ts de i ed f o this soft a e ithout spe ifi p io itte pe issio . THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Bla kBe ® Bold™ s a tpho e odel u e : REC UW o RED UW RIM St i tl Co fide tial This is a Wi-Fi® e a led de i e su je t to est i tio s of use i so e Co u it . Resea h I Motio Li ited Phillip St eet Wate loo, ON N L W Ca ada Resea h I Motio UK Li ited Ce t u House Statio Road Egha , Su e TW LF U ited Ki gdo Pu lished i Ca ada e states of the Eu opea RIM St i tl Co fide tial Glossary ADN A a e iated diali g u se i es. e ADN is a sho t telepho e u e , su h as , that is used to ea h pu li APN a ess poi t a e BCC li d a o op Bla kBe MDS Bla kBe ® Mo ile Data S ste CC a o op CDMA Code Di isio Multiple A ess e tifi ate A e tifi ate is a digital do u e t that i ds the ide tit a d pu li ke of a e tifi ate su je t. Ea h e tifi ate has a o espo di g p i ate ke that is sto ed sepa atel . A e tifi ate autho it sig s the e tifi ate to i di ate that it is authe ti a d a e t usted. CMIME Co p essed Multipu pose I te et Mail E te sio s CRL e tifi ate e o atio list CRL se e A Bla kBe s a tpho e uses a CRL se e to he k the ost e e tl pu lished e o atio status of a e tifi ate. Ce tifi ate autho ities pu lish e tifi ate e o atio lists o CRL se e s. DNS Do ai Na e S ste DSA Digital Sig atu e Algo ith DSML Di e to Se i e Ma kup La guage RIM St i tl Co fide tial DSML-e a led se e A Bla kBe s a tpho e uses a DSML-e a led se e to sea h fo a d do EAP-FAST E te si le Authe ti atio P oto ol Fle i le Authe ti atio ia Se u e Tu load e tifi ates. eli g EAP-SIM E te si le Authe ti atio P oto ol Su s i e Ide tit Module EAP-TLS E te si le Authe ti atio P oto ol T a spo t La e Se u it EAP-TTLS E te si le Authe ti atio P oto ol Tu eled T a spo t La e Se u it ECC Ellipti Cu e C ptog aph FDN Fi ed Diali g Nu FIPS Fede al I fo atio P o essi g Sta da ds GAN ge e i a ess et o k GPS Glo al Positio i g S ste GSM Glo al S ste fo Mo ile Co u i atio s® HTTP H pe te t T a sfe P oto ol IMSI I te atio al Mo ile Su s i e Ide tit IP I te et P oto ol IT poli A IT poli o sists of a ious IT poli ules that o t ol the se u it featu es a d eha io of Bla kBe s a tpho es, Bla kBe ® Pla Book™ ta lets, the Bla kBe ® Desktop Soft a e, a d the Bla kBe ® We Desktop Ma age . RIM St i tl Co fide tial LDAP Light eight Di e to A ess P oto ol LDAP-e a led se e A Bla kBe s a tpho e uses a LDAP-e a led se e to sea h fo a d do load e tifi ates a d PGP® ke s. LED light-e itti g diode ass sto age ode Mass sto age ode e a les use s to t a sfe files et ee a Bla kBe s a tpho e to thei o pute . edia a d a d thei o pute MCC o ile ou t ode MMS Multi edia Messagi g Se i e MNC o ile et o k ode MTP Media T a sfe P oto ol NFC Nea Field Co u i atio OCSP O li e Ce tifi ate Status P oto ol PEAP P ote ted E te si le Authe ti atio P oto ol pe so al e tifi ate A pe so al e tifi ate is a e tifi ate that a e tifi ate autho it assig s to a use . pe so al PGP ke A pe so al PGP® ke is ade up of a PGP pu li ke a d PGP p i ate ke fo a use . PIN pe so al ide tifi atio p i ate ke he the e t thei RIM St i tl Co fide tial A p i ate ke is a ke that o l the e tifi ate su je t a use. P i ate ke i fo atio is ot dist i uted pu li all . Bla kBe s a tpho es use p i ate ke s to sig e ail essages o PIN essages that use s se d a d to de pt e ail essages that use s e ei e. pu li ke A pu li ke is a ke that people othe tha the e tifi ate su je t a use. Bla kBe s a tpho es use pu li ke s to pt e ail essages o PIN essages that use s se d to e tifi ate su je ts a d to e if the sig atu e o e ail essages o PIN essages that use s e ei e f o e tifi ate su je ts. oot e tifi ate A oot e tifi ate is a self-sig ed e tifi ate a d usuall elo gs to a e tifi ate autho it . RTSP Real Ti e St ea i g P oto ol R-UIM Re o a le Use Ide tit Module SAN su je t alte ati e a e SDN A se i e diali g u e SDN is a u e that is p eloaded o ou SIM a d ou i eless se i e p o ide that ou a use to a ess i fo atio a out ou Bla kBe s a tpho e se i e, su h as the u e t all fo a di g status. SHA Se u e Hash Algo ith SIM Su s i e Ide tit Module S/MIME Se u e Multipu pose I te et Mail E te sio s SMS Sho t Message Se i e SMSC Sho t Message Se i e Ce te SSID se i e set ide tifie SSL Se u e So kets La e RIM St i tl Co fide tial TCP T a s issio Co t ol P oto ol TLS T a spo t La e Se u it T iple DES T iple Data E ptio Sta da d TTY telet pe VPN i tual p i ate et o k WAN ide a ea et o k WAP Wi eless Appli atio P oto ol WEP Wi ed E ui ale t P i a WLAN i eless lo al a ea et o k WML Wi eless Ma kup La guage WTLS Wi eless T a spo t La e Se u it RIM St i tl Co fide tial Legal notice © Resea h I Motio Li ited. All ights ese ed. Bla kBe ®, RIM®, Resea h I Motio ®, a d elated t ade a ks, a es, a d logos a e the p ope t of Resea h I Motio Li ited a d a e egiste ed a d/o used i the U.S. a d ou t ies a ou d the o ld. iTu es is a t ade a k of Apple I . Bluetooth is a t ade a k of Bluetooth SIG. DataViz, Do u e ts To Go, Sheet to Go, Slidesho to Go, a d Wo d to Go a e t ade a ks of DataViz, I . UMTS is a t ade a k of Eu opea Tele o u i atio s Sta da d I stitute. Gea s a d Google Mail a e t ade a ks of Google I . GSM a d Glo al S ste fo Mo ile Co u i atio s a e t ade a ks of the GSM MOU Asso iatio . IBM, Do i o, Lotus, Lotus iNotes, a d Lotus Notes a e t ade a ks of I te atio al Busi ess Ma hi es Co po atio . Ca d is a t ade a k of the I te et Mail Co so tiu . Mi osoft, Hot ail, Outlook, Wi do s Li e, a d Wi do s Media a e t ade a ks of Mi osoft Co po atio . No ell a d G oupWise a e t ade a ks of No ell, I . Ja aS ipt is a t ade a k of O a le A e i a, I . PGP, PGP Desktop P ofessio al, a d PGP U i e sal Se e a e t ade a ks of PGP Co po atio . RSA is a t ade a k of RSA Se u it . All othe t ade a ks a e the p ope t of thei espe ti e o e s. Ha d iti g Re og itio E gi e is p o ided Ha Wa g Te h olog Co., Ltd. All Rights Rese ed. Co te t o e s use Wi do s Media digital ights a age e t te h olog WMDRM to p ote t thei i telle tual p ope t , i ludi g op ights. This de i e uses WMDRM soft a e to a ess WMDRM-p ote ted o te t. If the WMDRM soft a e fails to p ote t the o te t, o te t o e s a ask Mi osoft to e oke the soft a e's a ilit to use WMDRM to pla o op p ote ted o te t. Re o atio does ot affe t u p ote ted o te t. Whe ou do load li e ses fo p ote ted o te t, ou ag ee that Mi osoft a i lude a e o atio list ith the li e ses. Co te t o e s a e ui e ou to upg ade WMDRM to a ess thei o te t. if ou de li e a upg ade, ou ill ot e a le to a ess o te t that e ui es the upg ade. Po tio s of the Bla kBe ese ed. ® De i e Soft a e a e op ight © The F eeT pe P oje t .f eet pe.o g . All ights This do u e tatio i ludi g all do u e tatio i o po ated efe e e he ei su h as do u e tatio p o ided o ade a aila le at . la k e . o /go/do s is p o ided o ade a essi le "AS IS" a d "AS AVAILABLE" a d ithout o ditio , e do se e t, gua a tee, ep ese tatio , o a a t of a ki d Resea h I Motio Li ited a d its affiliated o pa ies "RIM" a d RIM assu es o espo si ilit fo a t pog aphi al, te h i al, o othe i a u a ies, e o s, o o issio s i this do u e tatio . I o de to p ote t RIM p op ieta a d o fide tial i fo atio a d/o t ade se ets, this do u e tatio a des i e so e aspe ts of RIM te h olog i ge e alized te s. RIM ese es the ight to pe iodi all ha ge i fo atio that is o tai ed i this do u e tatio ; ho e e , RIM akes o o it e t to p o ide a su h ha ges, updates, e ha e e ts, o othe additio s to this do u e tatio to ou i a ti el a e o at all. This do u e tatio ight o tai efe e es to thi d-pa t sou es of i fo atio , ha d a e o soft a e, p odu ts o se i i ludi g o po e ts a d o te t su h as o te t p ote ted op ight a d/o thi d-pa t e sites olle ti el the "Thi Pa t P odu ts a d Se i es" . RIM does ot o t ol, a d is ot espo si le fo , a Thi d Pa t P odu ts a d Se i es i ludi ithout li itatio the o te t, a u a , op ight o plia e, o pati ilit , pe fo a e, t ust o thi ess, legalit , de e li ks, o a othe aspe t of Thi d Pa t P odu ts a d Se i es. The i lusio of a efe e e to Thi d Pa t P odu ts a d Se i i this do u e tatio does ot i pl e do se e t RIM of the Thi d Pa t P odu ts a d Se i es o the thi d pa t i a a . EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF es g, es RIM St i tl Co fide tial DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALI)E ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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Cop ight U i e sit of Ca Redist i utio a d use i sou e a d i a o ditio s a e et: • • • sta ted out as a op of PCRE, of the featu es of idge. All ights ese ed. fo s, ith o ithout odifi atio , a e pe itted p o ided that the follo i g Redist i utio s of sou e ode ust etai the a o e op ight oti e, this list of o ditio s a d the follo i g dis lai e . Redist i utio s i i a fo ust ep odu e the a o e op ight oti e, this list of o ditio s a d the follo i g dis lai e i the do u e tatio a d/o othe ate ials p o ided ith the dist i utio . Neithe the a e of the U i e sit of Ca idge o the a e of Apple I . o the a es of thei o t i uto s a e used to e do se o p o ote p odu ts de i ed f o this soft a e ithout spe ifi p io itte pe issio . THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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