BlackBerry REQ70UW Handheld Blackberry® with GSM/GPRS/EDGE 850/1900, WCMDA FDD II/V, 802.11a/b/g/n, Bluetooth, NFC and GPS User Manual PORSCHE DESIGN Smartphone 7 0 User Guide
BlackBerry Limited Handheld Blackberry® with GSM/GPRS/EDGE 850/1900, WCMDA FDD II/V, 802.11a/b/g/n, Bluetooth, NFC and GPS PORSCHE DESIGN Smartphone 7 0 User Guide
Contents
- 1. Temp Confid_User Manual
- 2. Temp Confid_User SIB
Temp Confid_User Manual
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| Mirror Download [FCC.gov] | |
| Document ID | 1594547 |
| Application ID | hE+xv5pg20rrMYoNOoRpmA== |
| Document Description | Temp Confid_User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 494.65kB (6183099 bits) |
| Date Submitted | 2011-12-05 00:00:00 |
| Date Available | 2012-01-19 00:00:00 |
| Creation Date | 2011-11-01 17:45:29 |
| Producing Software | Antenna House PDF Output Library 2.6.0 (Windows) |
| Document Lastmod | 2011-11-02 10:23:31 |
| Document Title | PORSCHE DESIGN Smartphone - 7.0 - User Guide |
| Document Creator | AH Formatter V5.2 R1 (5,2,2010,0806) for Windows |
| Document Author: | Research In Motion |
PORSCHE DESIGN Smartphone P'9981 User Guide Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones. SWD-1735726-1101032005-001 Contents Quick Help.......................................................................................................................................................................................................... Getting started: Your smartphone..................................................................................................................................................................... How to: Top 10................................................................................................................................................................................................... Tips: Top 10........................................................................................................................................................................................................ Personalize: Top 10............................................................................................................................................................................................ Troubleshooting: Top 10.................................................................................................................................................................................... 21 24 35 38 Tips and shortcuts.............................................................................................................................................................................................. Tips: Doing things quickly................................................................................................................................................................................... Tips: Extending battery life................................................................................................................................................................................. Tips: Finding apps............................................................................................................................................................................................... Tips: Freeing space for your music, pictures, videos, and files........................................................................................................................... Tips: Updating your software............................................................................................................................................................................. Tips: Keeping your information safe.................................................................................................................................................................. Tips: Managing indicators.................................................................................................................................................................................. Phone shortcuts................................................................................................................................................................................................. Message shortcuts.............................................................................................................................................................................................. File and attachment shortcuts........................................................................................................................................................................... Typing shortcuts................................................................................................................................................................................................. Media shortcuts................................................................................................................................................................................................. Browser shortcuts.............................................................................................................................................................................................. Calendar shortcuts............................................................................................................................................................................................. Search shortcuts................................................................................................................................................................................................. Map shortcuts.................................................................................................................................................................................................... Troubleshooting: Shortcuts................................................................................................................................................................................ 43 43 44 45 46 47 48 49 50 50 51 53 54 55 56 56 57 57 Phone................................................................................................................................................................................................................. How to: Phone.................................................................................................................................................................................................... Troubleshooting: Phone..................................................................................................................................................................................... 58 58 73 Voice commands................................................................................................................................................................................................ How to: Voice commands................................................................................................................................................................................... Troubleshooting: Voice commands.................................................................................................................................................................... 76 76 78 Messages............................................................................................................................................................................................................ How to: Messages.............................................................................................................................................................................................. Email................................................................................................................................................................................................................... Text messages.................................................................................................................................................................................................... PIN messages...................................................................................................................................................................................................... Attachments....................................................................................................................................................................................................... 79 79 84 102 111 114 Security options for messages............................................................................................................................................................................ 117 Files and attachments........................................................................................................................................................................................ How to: Files....................................................................................................................................................................................................... Troubleshooting: Files........................................................................................................................................................................................ 132 132 138 Media................................................................................................................................................................................................................. How to: Media.................................................................................................................................................................................................... Music.................................................................................................................................................................................................................. Videos................................................................................................................................................................................................................. Video camera..................................................................................................................................................................................................... Camera............................................................................................................................................................................................................... Pictures............................................................................................................................................................................................................... Voice notes......................................................................................................................................................................................................... 139 139 145 148 150 153 158 161 Ring tones, sounds, and alerts............................................................................................................................................................................ How to: Ring tones, sounds, and alerts.............................................................................................................................................................. Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 164 164 167 Browser.............................................................................................................................................................................................................. How to: Browser................................................................................................................................................................................................. Troubleshooting: Browser.................................................................................................................................................................................. 168 168 180 Calendar............................................................................................................................................................................................................. How to: Calendar................................................................................................................................................................................................ Troubleshooting: Calendar................................................................................................................................................................................. 181 181 189 Contacts.............................................................................................................................................................................................................. How to: Contacts................................................................................................................................................................................................ Troubleshooting: Contacts................................................................................................................................................................................. 191 191 198 Clock................................................................................................................................................................................................................... How to: Clock..................................................................................................................................................................................................... Troubleshooting: Clock....................................................................................................................................................................................... 199 199 202 Tasks and memos............................................................................................................................................................................................... Create a task or memo....................................................................................................................................................................................... Send a task or memo.......................................................................................................................................................................................... Change or delete a task or memo...................................................................................................................................................................... Change the status of a task................................................................................................................................................................................ Hide completed tasks......................................................................................................................................................................................... Show tasks in the calendar................................................................................................................................................................................. 203 203 203 203 203 204 204 Synchronizing tasks and memos......................................................................................................................................................................... About categories................................................................................................................................................................................................ Categorize a contact, task, or memo.................................................................................................................................................................. Create a category for contacts, tasks, or memos............................................................................................................................................... Turn off the prompt that appears before you delete items............................................................................................................................... 204 206 206 206 207 Typing................................................................................................................................................................................................................. How to: Typing................................................................................................................................................................................................... Troubleshooting: Typing..................................................................................................................................................................................... 208 208 213 Keyboard............................................................................................................................................................................................................ How to: Keyboard............................................................................................................................................................................................... Troubleshooting: Keyboard................................................................................................................................................................................ 215 215 216 Language............................................................................................................................................................................................................ How to: Language............................................................................................................................................................................................... Troubleshooting: Language................................................................................................................................................................................ 217 217 218 Screen display..................................................................................................................................................................................................... How to: Screen display....................................................................................................................................................................................... Troubleshooting: Screen display........................................................................................................................................................................ 219 219 222 GPS technology................................................................................................................................................................................................... How to: GPS technology..................................................................................................................................................................................... Troubleshooting: GPS technology...................................................................................................................................................................... 224 224 225 Compass............................................................................................................................................................................................................. How to: Compass................................................................................................................................................................................................ Troubleshooting: Compass................................................................................................................................................................................. 226 226 227 Maps................................................................................................................................................................................................................... How to: Maps..................................................................................................................................................................................................... Troubleshooting: Maps...................................................................................................................................................................................... 228 228 233 BlackBerry Device Software............................................................................................................................................................................... How to: BlackBerry Device Software.................................................................................................................................................................. Troubleshooting: BlackBerry Device Software................................................................................................................................................... 239 239 242 Manage Connections.......................................................................................................................................................................................... Mobile network.................................................................................................................................................................................................. Wi-Fi technology................................................................................................................................................................................................ 243 243 249 Bluetooth technology......................................................................................................................................................................................... 258 How to: Bluetooth technology........................................................................................................................................................................... Troubleshooting: Bluetooth technology............................................................................................................................................................ 258 265 NFC technology.................................................................................................................................................................................................. How to: NFC technology..................................................................................................................................................................................... Troubleshooting: NFC technology...................................................................................................................................................................... 267 267 270 Smart accessories............................................................................................................................................................................................... About the Smart Accessories application........................................................................................................................................................... Set up a new dock.............................................................................................................................................................................................. Change a dock profile......................................................................................................................................................................................... Delete a saved dock profile................................................................................................................................................................................ 271 271 271 271 272 Power and battery.............................................................................................................................................................................................. How to: Power and battery................................................................................................................................................................................ 273 273 Storage space and media cards.......................................................................................................................................................................... How to: Storage space and media cards............................................................................................................................................................ Tips: Storage space and media cards................................................................................................................................................................. Troubleshooting: Storage space and media cards............................................................................................................................................. 275 275 278 279 Search................................................................................................................................................................................................................. How to: Search................................................................................................................................................................................................... Troubleshooting: Search.................................................................................................................................................................................... 280 280 284 SIM card.............................................................................................................................................................................................................. How to: SIM card................................................................................................................................................................................................ 285 285 Security............................................................................................................................................................................................................... How to: Security................................................................................................................................................................................................. Troubleshooting: Security.................................................................................................................................................................................. 288 288 320 Service books and diagnostic reports................................................................................................................................................................. Accept, delete, or restore a service book........................................................................................................................................................... Run a diagnostic report...................................................................................................................................................................................... View, submit, or delete a diagnostic report....................................................................................................................................................... Set a default recipient for diagnostic reports..................................................................................................................................................... I can't run or submit a diagnostic report............................................................................................................................................................ Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 322 322 322 322 323 323 323 Synchronization.................................................................................................................................................................................................. How to: Synchronization.................................................................................................................................................................................... Troubleshooting: Synchronization..................................................................................................................................................................... 324 324 327 Accessibility options........................................................................................................................................................................................... How to: Accessibility.......................................................................................................................................................................................... 329 329 Calculator........................................................................................................................................................................................................... Use the calculator............................................................................................................................................................................................... Convert a measurement..................................................................................................................................................................................... 334 334 334 Glossary.............................................................................................................................................................................................................. 335 Legal notice........................................................................................................................................................................................................ 336 RIM Confidential and Proprietary Information - Approved Third Parties Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone. Your BlackBerry smartphone at a glance New in BlackBerry 7 BlackBerry® 7 includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry® ID is an email and password that you create that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7. Voice enabled search Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 280. Home screen customization Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 17 and Show, hide, or find an application icon, 18. RIM Confidential and Proprietary Information - Approved Third Parties Compass application Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions by using coordinates. For more information, see Compass, 226. NFC technology NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information, see NFC technology, 267. Touch-free call answering You don't need to use your hands to answer calls when you use a Bluetooth® enabled headset or a wired headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset, 71. Bluetooth enhancements You can now send multiple pictures at once using Bluetooth technology. For more information, see Send a file, 115. Conveniently send and receive a contact card (also known as a vCard®) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth technology, 260. Video enhancements Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format, 151. Picture enhancements When you rotate pictures in JPEG and PNG formats, the pictures are saved automatically in the rotated view. Sort pictures from either newest to oldest, or oldest to newest, to see a slide show in the order that pictures were taken. You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options, 158. About the BlackBerry ID A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid. Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry® Device Software on your smartphone. Related information RIM Confidential and Proprietary Information - Approved Third Parties Create a BlackBerry ID, 234 Change your BlackBerry ID information, 234 Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone. 1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon. 2. Click a section to change options or to complete a short series of prompts that help you set the options. Important keys Keys on the front of your BlackBerry smartphone Trackpad • • • Slide your finger to move around the screen. Press (click) to select an item. Press and hold to open a pop-up menu. Menu • • • Open a menu. Select a highlighted menu item. Press and hold to switch applications quickly. Escape • • Return to the previous screen. Close the menu. Send • • Make a call. Answer a call. End/Power • • • End a call. Return to the home screen. Press and hold to turn on or turn off your BlackBerry® smartphone. Keys on the top of your smartphone Lock Lock or unlock the screen and keyboard. RIM Confidential and Proprietary Information - Approved Third Parties Keys on the right side of your smartphone Volume/Mute • • • • Convenience key • • Press the top and bottom keys to change the volume. Press and hold the top or bottom key to play the next or previous media file. Before you take a picture or record a video, press the top or bottom key to zoom in or out. Press the middle key to mute a call or mute the volume. If supported, open the camera. To take a picture, press the convenience key again. You can also customize this key. Keyboard Shift Capitalize letters. Alt Type the alternate character on a key. Symbol Open the symbol list. Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. RIM Confidential and Proprietary Information - Approved Third Parties Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card. Amber The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. If your smartphone is turned off, the LED changes to a solid green color when the battery is fully charged. Related information Turn off Bluetooth connection notification, 263 Turn on flashing LED notification for wireless coverage, 221 Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All. Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide. 10 RIM Confidential and Proprietary Information - Approved Third Parties Setup Setup Enterprise Activation Activate a work email account using the BlackBerry® Enterprise Server. Options Power and lock Password Lock Power Off Messages Saved Messages Added email address Added work email address Messages Text Messages Instant messaging Instant Messaging folder BBM™ Some applications might appear in this folder including applications that you download. Windows Live™ Messenger for BlackBerry® smartphones AOL® Instant Messenger™ Service for BlackBerry® smartphones Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones 11 RIM Confidential and Proprietary Information - Approved Third Parties Applications Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications folder Some applications might appear in this folder, including applications that you download. Media Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Documents To Go® Files Files 12 RIM Confidential and Proprietary Information - Approved Third Parties Social networking and mobile purchasing BlackBerry App World™ Social Feeds Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones BlackBerry Device Software update A software update for the BlackBerry® Device Software is available. A software update for the BlackBerry Device Software is being downloaded. A software update for the BlackBerry Device Software is ready to be installed. A software update for the BlackBerry Device Software is stopped. Sounds and alerts Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games folder BrickBreaker Games Some applications might appear in this folder, including applications that you download. Word Mole 13 RIM Confidential and Proprietary Information - Approved Third Parties Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. New item To clear this icon, open each item that has this indicator. Update is available in the BlackBerry App World™ storefront Sending data New item in the Social Feeds application Receiving data System is busy New BBM™ item New BBM Groups item To clear this icon, open each chat that has this icon. Roaming Unread message count Alarm is set Missed call count Calendar reminder count Bluetooth® technology is turned on Wi-Fi® technology is turned on NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. 14 RIM Confidential and Proprietary Information - Approved Third Parties Unread message New BBM™ item To clear this indicator, open each chat that has this indicator. Read message BBM chat is open Draft message New BBM Groups item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications. Full battery Battery is charging Low battery Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode 15 RIM Confidential and Proprietary Information - Approved Third Parties Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video 16 RIM Confidential and Proprietary Information - Approved Third Parties Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 222 Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the key > Add to Home Screen. • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. 3. Click Add. Show or hide a home screen panel 1. On the home screen, press the key > Manage Panels. 2. Select or clear the checkbox for each panel. 3. Press the key > Save. 17 RIM Confidential and Proprietary Information - Approved Third Parties Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All. key > Hide Icon. If the icon appears in other panels, you • To hide an application icon, highlight the icon. Press the can hide the icon in all panels or in the current panel only. • To show all hidden application icons, press the key > Show All Icons. • To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field. Related information My display changed, 222 Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. key > Options. 1. On the home screen, press the 2. Change the Downloads Folder field. 3. Press the key > Save. Change themes 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. In the Theme section, click a theme. Click Activate. To delete a theme, click the theme. Click Delete. Related information My display changed, 222 Set the number of icons that appear on the Home screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Home Screen Grid Layout field. 18 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change what happens when you type on the Home screen Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. On the Home screen, press the key > Options. • To search your BlackBerry® smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts. 2. Press the key > Save. Add a message that appears when your smartphone is locked 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Message on Lock Screen. Type the text that you want to appear on the screen when your smartphone is locked. Press the key > Save. 19 RIM Confidential and Proprietary Information - Approved Third Parties Feature availability The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices. Wireless service plan You must purchase or change your wireless service plan through your wireless service provider. A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them. For more information about your plan, contact your wireless service provider. BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options. If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy. Wireless service provider 20 Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings. You might have the option to download apps from a webpage or an application. For more information, contact your wireless service provider. RIM Confidential and Proprietary Information - Approved Third Parties Related information Check what wireless networks your smartphone connects to, 243 Find more information, 21 BlackBerry Device Software, 239 Find more information • • • Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help on the home screen or in an application menu. www.discoverblackberry.com: Find software, applications, and accessories for your smartphone. Your wireless service provider website: Find information about your wireless network or wireless service plan. How to: Top 10 BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones. Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone. • Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry® Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider. Related information Synchronize email over the wireless network, 88 Change options for your personal email account, 96 About downloading apps with the BlackBerry App World With the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network. If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help. 21 RIM Confidential and Proprietary Information - Approved Third Parties Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following: • If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. 3. If necessary, type a password. Your smartphone appears as a drive on your computer. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 142 About using your smartphone as a tethered modem Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry® smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet. To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry® Desktop Software. To use your smartphone as a tethered modem with a BlackBerry® PlayBook™ tablet, you must pair your smartphone with your tablet using Bluetooth® technology. While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection. For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the key > SIM Phone Book. 22 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact. Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code). For languages with key on the keyboard. non-Latin characters, press the Alt key to type numbers. Press the • If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 196 I can't send messages, 39 Attach a media file, contact card, appointment, or location to a text message, 104 View a location on a map 1. On the Home screen, click the Maps icon. 2. Press the key > Find a Location. • To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest. • To view a new location, in the Find an address field, type an address. Highlight the location. • To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information. • To view a favorite location, in the Favorites section, highlight the location. 3. Press the key > View on Map. If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. 23 RIM Confidential and Proprietary Information - Approved Third Parties Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password. Do one of the following: • To lock the keyboard and screen, press the Lock key on the top of your smartphone. • To unlock the keyboard and screen, press the Lock key again. • To lock your smartphone with a password, on the home screen or in a folder, click the • To unlock your smartphone, enter your password. Press the icon. key on the keyboard. Turn on or turn off airplane mode You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on airplane mode, click All Off. • To turn off airplane mode, click Restore Connections. Related information Turn on or turn off a network connection, 243 Turn on or turn off data service or set roaming options, 245 Turn off word substitution 1. 2. 3. 4. 5. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing. For a keyboard, click Advanced Style Options. Clear the Spelling checkbox. Press the key > Save. Tips: Top 10 Save time and maximize your efficiency with these quick tips. 24 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. Search for an app. On the home screen, start typing the app name. Verify that an app is installed. On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry® smartphone. 25 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide. Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. Remove the unopened message indicator In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read. Identify an indicator. 26 • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. RIM Confidential and Proprietary Information - Approved Third Parties Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 239 27 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry® smartphone. Note: You can customize which app a convenience key opens. Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent panels. On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left. Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite. Change options for the home screen such as the wallpaper. On the home screen, press the Related information Change what happens when you type on the Home screen, 19 Assign an application to a convenience key, 36 Keep an application running in the background and switch to another application, 235 28 key > Options. RIM Confidential and Proprietary Information - Approved Third Parties Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Close apps when you're finished with them. In an app, press the key and click Close or Exit. When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. Set your BlackBerry® smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the home screen or in a folder, click the Options icon. Click Display > Screen Display. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts. Delete the previous text from a reply message. When you are replying to a message, press the key > Delete Original Text. If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Keeping the battery clean extends the life of your battery. Related information Delete the original text from a reply message, 85 Change your ring tone, notifiers, reminders, or alerts, 35 Turn on or turn off a network connection, 243 Set options for backlighting, 219 Set your smartphone to turn on and turn off automatically, 273 29 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry® smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field. Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon key > Options. In the > Video Camera icon. Press the Storage section, change the Store Pictures or Store Videos field. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Copy, move, rename, or delete a file, 135 Receive only the first section of long email messages, 95 Change the size of pictures that you take, 154 View the amount of available storage space on your smartphone, 276 Set how long your smartphone stores messages, 83 Stop storing messages sent from your computer on your smartphone, 94 Stop storing messages sent from your smartphone on your computer, 94 Change how long your smartphone stores calendar entries, 187 Keep an application running in the background and switch to another application, 235 The application storage on my smartphone is low, 279 30 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Set a smartphone password. On the Home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your smartphone data to your computer. Use the BlackBerry® Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data. Related information Set a smartphone password, 288 Turn on encryption, 277 31 RIM Confidential and Proprietary Information - Approved Third Parties Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the key. Press the key > Phone Ring Tones. Check your voice mail Press and hold 1. Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the key and X. Type the extension number. Type a letter in a phone number field Press the key and the letter key. Insert a plus sign (+) when typing a phone number Press O. Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. 32 RIM Confidential and Proprietary Information - Approved Third Parties Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key. Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift key or Right Shift key. Type a symbol Press the Symbol key. Type the letter that appears below the symbol. Type the alternate character on a key Press the Alt key and the character key. Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears. Type a number in a text field Press and hold the Alt key and press the number key. Type a number in a number field Press a number key. You do not need to press the Alt key. Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock, press the Left Shift key or Right Shift key. Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger up or down. Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right. Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad. 33 RIM Confidential and Proprietary Information - Approved Third Parties Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone. Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns on. Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. 34 RIM Confidential and Proprietary Information - Approved Third Parties Personalize: Top 10 Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings. Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry® smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone or ring volume, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 75 Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 222 Add, rename, or delete a folder on the home screen On the home screen, do one of the following: • To add a folder, press the key > Add Folder. Type a name for the folder. Click Add. • To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save. • To delete a folder, highlight a folder. Press the key > Delete. 35 RIM Confidential and Proprietary Information - Approved Third Parties Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. • For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. Change the language 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language and Method. • To change the display language, change the Display Language field. • To change the typing language, change the Typing Language field. • To change the language for voice commands, change the Voice Dialing Language field. 3. Press the key > Save. Change the display font 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Change the font fields. Press the key > Save. Assign an application to a convenience key Your BlackBerry® smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Convenience Key. 3. Change the Convenience Key Opens field. 4. Press the key > Save. 36 RIM Confidential and Proprietary Information - Approved Third Parties Set up speed dial for a contact 1. 2. 3. 4. 5. From the Home screen, press the key. Press the key > View > Speed Dial List. In the Speed Dial Numbers list, click an unassigned key. Click a contact. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact. Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. In the Name field, type the name of the contact alert. 4. In the Contacts field, type the name of the contact. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7. Press the key > Crop & Save. 8. Press the key > Save. Related information My contact pictures keep changing, 198 37 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Top 10 Save time and maximize your efficiency with these quick tips. I can't make or receive calls Try the following actions: • • • • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact. If you're not receiving calls, verify that call blocking and call forwarding are turned off. Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® key. Press the key. Click Options. Click BlackBerry MVS Mobile Voice System. From the home screen, press the Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. Related information Fixed dialing and smart dialing, 65 Call waiting, call forwarding, and call blocking, 63 Switch the active phone number, 69 38 RIM Confidential and Proprietary Information - Approved Third Parties I'm not receiving messages Try the following actions: • • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your smartphone. Connect to the network and try again. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 88 Forward messages from a specific email folder to your smartphone, 93 I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. Generate an encryption key. Verify that data service is turned on. Resend the message. Related information Generate an encryption key, 293 39 RIM Confidential and Proprietary Information - Approved Third Parties Wireless coverage indicators, 248 Change or delete a contact, 192 Turn on or turn off a network connection, 243 Turn on or turn off data service or set roaming options, 245 Options for email filters, 87 Resend a message, 80 Resend a message, 80 I forget my smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions: • • On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off. The screen turns off When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. To turn on the screen, click the trackpad or press a key. Related information Set options for backlighting, 219 40 RIM Confidential and Proprietary Information - Approved Third Parties Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. • If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. I can't pair with a Bluetooth enabled device Try the following actions: • • • • Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes. Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption checkbox. Press the key > Save. Related information Make your smartphone discoverable, 261 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. 41 RIM Confidential and Proprietary Information - Approved Third Parties Related information Change the amount of time before the media player screen closes, 141 42 RIM Confidential and Proprietary Information - Approved Third Parties Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry® smartphone. Note: You can customize which app a convenience key opens. Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent panels. On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left. Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite. Change options for the home screen such as the wallpaper. On the home screen, press the key > Options. Related information Change what happens when you type on the Home screen, 19 Assign an application to a convenience key, 36 Keep an application running in the background and switch to another application, 235 43 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Close apps when you're finished with them. In an app, press the key and click Close or Exit. When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. Set your BlackBerry® smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the home screen or in a folder, click the Options icon. Click Display > Screen Display. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts. Delete the previous text from a reply message. When you are replying to a message, press the key > Delete Original Text. If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Keeping the battery clean extends the life of your battery. Related information Delete the original text from a reply message, 85 Change your ring tone, notifiers, reminders, or alerts, 35 Turn on or turn off a network connection, 243 Set options for backlighting, 219 44 RIM Confidential and Proprietary Information - Approved Third Parties Set your smartphone to turn on and turn off automatically, 273 Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. Search for an app. On the home screen, start typing the app name. Verify that an app is installed. On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry® smartphone. 45 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry® smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon key > Options. In the > Video Camera icon. Press the the Image Size or Video Format field. Storage section, change the Store Pictures or Store Videos field. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Copy, move, rename, or delete a file, 135 Receive only the first section of long email messages, 95 Change the size of pictures that you take, 154 View the amount of available storage space on your smartphone, 276 Set how long your smartphone stores messages, 83 Stop storing messages sent from your computer on your smartphone, 94 Stop storing messages sent from your smartphone on your computer, 94 Change how long your smartphone stores calendar entries, 187 Keep an application running in the background and switch to another application, 235 The application storage on my smartphone is low, 279 46 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 239 47 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Set a smartphone password. On the Home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your smartphone data to your computer. Use the BlackBerry® Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data. Related information Set a smartphone password, 288 Turn on encryption, 277 48 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide. Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. Remove the unopened message indicator In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read. Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. 49 RIM Confidential and Proprietary Information - Approved Third Parties Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the key. Press the key > Phone Ring Tones. Check your voice mail Press and hold 1. Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the key and X. Type the extension number. Type a letter in a phone number field Press the key and the letter key. Insert a plus sign (+) when typing a phone number Press O. Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Press N Move to the previous message Press P 50 RIM Confidential and Proprietary Information - Approved Third Parties In your message inbox Open a message Press the Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F. View received messages and received call logs Press the Alt key and I. View draft and sent messages Press the Alt key and O. View voice mail messages Press the Alt key and V. View text messages Press the Alt key and S. View call logs Press the Alt key and P. View all your messages Press the key. key. Move around your message inbox Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G 51 RIM Confidential and Proprietary Information - Approved Third Parties In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Click a worksheet. View or hide columns or rows Press H In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view Press G 52 RIM Confidential and Proprietary Information - Approved Third Parties Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key. Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift key or Right Shift key. Type a symbol Press the Symbol key. Type the letter that appears below the symbol. Type the alternate character on a key Press the Alt key and the character key. Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears. Type a number in a text field Press and hold the Alt key and press the number key. Type a number in a number field Press a number key. You do not need to press the Alt key. Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock, press the Left Shift key or Right Shift key. Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger up or down. Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right. Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad. 53 RIM Confidential and Proprietary Information - Approved Third Parties Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone. Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns on. Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. 54 RIM Confidential and Proprietary Information - Approved Third Parties Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the address bar Press the Space key. Insert a slash mark (/) in the address bar Press the Shift key and the Space key. Stop loading a webpage Press the Close the browser Press and hold the key. key. On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K Bookmark a webpage Press A View a list of webpages that you have visited recently Press Y Refresh a webpage Press R Find text on a webpage Press F. To find the next instance of the text, press V. Open the browser options Press S Move around a webpage Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key. Move to the top of a webpage Press T Move to the bottom of a webpage Press B Related information Turn on browser shortcuts, 170 55 RIM Confidential and Proprietary Information - Approved Third Parties Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box. Schedule an appointment Press C Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M Move to the next week, month, or day in Agenda view Press the Space key. Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key. Move to the current date Press T Move to a specific date Press G Search shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Search for an item on your BlackBerry® smartphone Start typing on the home screen. Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a webpage Press F Search for text in a presentation Press F Note: You can change what happens when you type on the home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view. 56 RIM Confidential and Proprietary Information - Approved Third Parties Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Press I Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route Press P Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change the language, 36 Turn on or turn off audio and video shortcuts, 140 57 RIM Confidential and Proprietary Information - Approved Third Parties Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the of the screen. 58 key.Your phone number appears at the top RIM Confidential and Proprietary Information - Approved Third Parties • If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages. Related information About multiple phone numbers, 69 My phone number appears as Unknown in the Phone application, 75 Make a call 1. Do one of the following: • If your BlackBerry® smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key > Place Call. 2. Type a phone number or contact name. 3. Press the key. To end the call, press the key. Related information Add a pause or a wait to a phone number, 191 Available voice commands, 76 Turn on or turn off dialing from the lock screen, 69 Sort phone numbers or contacts on the phone screen, 70 I can't make or receive calls, 38 Answer or end a call Press the key. To end a call, press the key. Related information Change your ring tone, notifiers, reminders, or alerts, 35 I can't make or receive calls, 38 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the key > Swap or Flash. 59 RIM Confidential and Proprietary Information - Approved Third Parties Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry® smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone or ring volume, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 75 Mute a call During a call, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. Place a call on hold If your BlackBerry® smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold. To resume a call, press the key > Resume. Turn on the speakerphone During a call, press the key > Activate Speakerphone. Don't hold your BlackBerry® smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone. To turn off the speakerphone, press the key > Activate Handset. Dial an extension 1. Press the X key. 2. Type the extension number. 60 RIM Confidential and Proprietary Information - Approved Third Parties Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press and hold the Alt key. Press the letter key. Switch applications during a call During a call, press the key > Switch Application. Note: If you switch to a different application and you want to end the call, press the key. About using a headset You can purchase an optional headset to use with your BlackBerry® smartphone. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files. For more information about using the headset, see the documentation that came with your headset. Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112). Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues. If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse webpages. If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location. 61 RIM Confidential and Proprietary Information - Approved Third Parties Make an emergency call Do one of the following: • If your keyboard or BlackBerry® smartphone is unlocked, from the home screen, press the emergency number. Press the key. • If your smartphone is locked with a password, press the key > Emergency. Press the • If your keyboard is locked, press the key on the top of your smartphone. Press the emergency number. Press the key. key. Type the key. key. Type the Volume Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone. To decrease the volume, press the Volume Down key on the right side of your smartphone. To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you. Related information Mute a call, 60 Amplify the volume using the audio boost feature, 139 Improve sound quality for media files, 140 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. 3. Change the Default Call Volume field. 4. Press the key > Save. Improve sound quality during a call You can't change sound quality when you are using a Bluetooth® enabled headset. 1. During a call, press the key > Enhance Call Audio. 2. Select a Boost Bass or Boost Treble option. Improve sound quality for all calls You can't change sound quality when you are using a Bluetooth® enabled headset. 1. From the home screen, press the key. 2. Press the 62 key > Options > In-call Settings. RIM Confidential and Proprietary Information - Approved Third Parties 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save. Speed dial Set up speed dial for a contact 1. 2. 3. 4. 5. From the Home screen, press the key. Press the key > View > Speed Dial List. In the Speed Dial Numbers list, click an unassigned key. Click a contact. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact. Change the contact that is assigned to a speed dial key 1. 2. 3. 4. From the Home screen, press the key. Press the key > View > Speed Dial List. Highlight a contact or phone number. Press the key. • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key. • To delete the contact from the Speed Dial Numbers list, click Delete. Call waiting, call forwarding, and call blocking Turn on or turn off call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service. 1. From the home screen, press the key. 2. Press the key > Options > Call Waiting. 3. Select or clear the Enabled checkbox. 4. Press the key > Save. About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® smartphone. You might not be able to change or delete these phone numbers or add new ones. 63 RIM Confidential and Proprietary Information - Approved Third Parties For more information, contact your wireless service provider. Forward or stop forwarding calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service. 1. From the home screen, press the key. 2. Press the key > Options > Call Forwarding. • To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number. • To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number. 3. Press the key > Save. Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never. Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service. 1. From the home screen, press the key. 2. Press the key > Options > Call Forwarding. 3. Press the key. • To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard. • To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change key on the keyboard. the phone number. Press the • To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete. 4. Press the key > Close. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming. To use the blocked calling feature, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported. Block or stop blocking calls To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. 64 RIM Confidential and Proprietary Information - Approved Third Parties 1. 2. 3. 4. 5. From the home screen, press the key. Press the key > Options > Call Barring. Highlight a call blocking option. Press the key > Enable. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the key > Disable. Change the call blocking password 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. 3. Press the key > Change Password. Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112). If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list. To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the home screen, press the key. 2. Press the key > Options > FDN Phone List. 3. Press the key > Enable FDN Mode. 4. Type your PIN2 code. 5. Press the key on the keyboard. To turn off fixed dialing, press the key > Disable FDN Mode. Related information I can't make or receive calls, 38 65 RIM Confidential and Proprietary Information - Approved Third Parties Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the key. 2. Press the key > Options > FDN Phone List. • To add a contact, press the key > New. Type your PIN2 code. Press the number. • To change a contact, press the key > Edit. Change the contact information. • To delete a contact, highlight a contact. Press the key > Delete. 3. Press the key. Type a name and phone key > Save. About smart dialing With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes aren't supported by the smart dialing feature. In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the main phone number for the organization. Related information I can't make or receive calls, 38 Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service. 1. From the home screen, press the key. 2. Press the key > Options > Call Forwarding. 3. Press the key. • To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard. • To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change key on the keyboard. the phone number. Press the • To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete. 4. Press the key > Close. 66 RIM Confidential and Proprietary Information - Approved Third Parties Conference calls About conference calls You can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Related information Conference call meetings, 188 Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry® smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the key > Add Participant. 2. Type a phone number or highlight a contact. 3. Press the key. 4. During the new call, press the key to join your first contact to the conference call. 5. To join another contact to the call, repeat steps 1 to 4. Related information Place a call on hold, 60 Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider. The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the home screen. 67 RIM Confidential and Proprietary Information - Approved Third Parties You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry® smartphone for 30 days. Send a call log 1. 2. 3. 4. 5. From the Home screen, press the Highlight a call log. Press the key > View > History. Highlight a call log. key > Forward. Press the key. Delete call logs 1. From the Home screen, press the key. 2. Do one of the following: • To delete a single call log, highlight a call log. • To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 3. Press the key > Delete. Add, change, or delete call log notes 1. 2. 3. 4. 5. key. From the Home screen, press the Highlight a call log. Press the key > View > History. Click a call log. Press the key. • To add notes, click Add Notes. Type call notes. • To change notes, click Edit Notes. Change the call notes. • To delete notes, click Edit Notes. Press the key > Clear Field. 6. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. 3. Press the key > Save. 68 RIM Confidential and Proprietary Information - Approved Third Parties Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies: • • • Your smartphone uses a SIM card and your SIM card supports more than one phone number. Your wireless service provider has set up your smartphone to support more than one phone number. Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers. If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone. Switch the active phone number 1. From the Home screen, press the key. 2. Click your phone number at the top of the screen. 3. Click the phone number that you want to set as the active phone number. Related information My phone number appears as Unknown in the Phone application, 75 I can't make or receive calls, 38 Phone options Turn on or turn off dialing from the lock screen 1. From the Home screen, press the key. 2. Click Security > Password. 3. Select or clear the Allow Outgoing Calls While Locked checkbox. 69 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Sort phone numbers or contacts on the phone screen 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, change the Phone List View field to Name. • To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent. 3. Press the key > Save. Related information Turn on or turn off dialing from the lock screen, 69 Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. • To hide your phone number when you make calls, change the Restrict My Identity field to Always. • To display your phone number when you make calls, change the Restrict My Identity field to Never. • To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 3. Press the key > Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Save. Change how you answer or end calls with the holster 1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry® smartphone from the holster, change the Auto Answer Calls field to Out of Holster. • To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never. 70 RIM Confidential and Proprietary Information - Approved Third Parties • To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster. • To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never. 3. Press the key > Save. Change how you answer calls with a headset If your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider. 1. From the Home screen, press the key. 2. Press the key > Status > Last Call or Total Calls > Clear Timer. 3. Press the key > Save. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. From the Home screen, press the key. 2. Press the key > Options > Hearing Aid Mode. 3. Change the Mode Enabled field to Telecoil. 4. Press the key > Save. The H-T telecoil indicator appears at the top of the Home screen. Related information About hearing aid mode, 71 71 RIM Confidential and Proprietary Information - Approved Third Parties About TTY support When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion® has approved for use with your smartphone, visit www.shopblackberry.com. Turn on or turn off TTY support 1. From the Home screen, press the 2. Press the key > Options > TTY. 3. Change the TTY field. 4. Press the key > Save. key. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 72 Phone options, 69 Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider. Check your voice mail Depending on your theme, you might be able to check your voice mail from the home screen. 1. From the home screen, press the key. 2. Press the key > Call Voice Mail. Related information I can't check my voice mail, 74 Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry® smartphone, you can type the access number for a different voice mail system. 72 RIM Confidential and Proprietary Information - Approved Third Parties Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice mail password, call your wireless service provider to get a new password. 1. From the home screen, press the key. 2. Press the key > Options > Voice Mail. 3. Type a voice mail access number and a password. 4. Press the key > Save. Related information I can't check my voice mail, 74 Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry® smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider. Related information I can't change the number of times that my smartphone rings, 75 Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. 73 RIM Confidential and Proprietary Information - Approved Third Parties I can't make or receive calls Try the following actions: • • • • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact. If you're not receiving calls, verify that call blocking and call forwarding are turned off. Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. Related information Fixed dialing and smart dialing, 65 Call waiting, call forwarding, and call blocking, 63 Switch the active phone number, 69 I can't check my voice mail Try the following actions: • If you have more than one phone number associated with your BlackBerry® smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. • You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. Related information Switch the active phone number, 69 74 RIM Confidential and Proprietary Information - Approved Third Parties I can't block calls • • Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. If the BlackBerry® MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide. I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider. My phone number appears as Unknown in the Phone application If your BlackBerry® smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. 2. 3. 4. 5. 6. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > SIM Card. Highlight the phone number. Press the key > Edit SIM Phone Number. Type your phone number. Click OK. My headset makes calls instead of my smartphone If your BlackBerry® smartphone is connected to a Bluetooth® enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: • • Disconnect the Bluetooth-enabled headset from your smartphone. During a call, press the key, click Activate Handset. 75 RIM Confidential and Proprietary Information - Approved Third Parties Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 78 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. • To turn off voice prompts, change the Audio Prompts field to No Prompts. • To turn on voice prompts, change the Audio Prompts field to Basic Prompts. • To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts. 3. Press the key > Save. Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. 3. In the Voice Adaptation section, click Start. 4. Complete the instructions on the screen. Available voice commands Voice command Description "Call" Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands. 76 RIM Confidential and Proprietary Information - Approved Third Parties Voice command Description "Call " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call work" to call the work number. "Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry® smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level. "Check network" Say this voice command to check the wireless network that your smartphone is connected to. "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Typing and Language > Language. Change the Voice Dialing Language field. Press the key > Save. Related information My smartphone doesn't recognize names or numbers in voice commands, 78 Turn off choice lists for voice commands If your BlackBerry® smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically. 1. On the home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. 3. Set the Choice Lists field to Always Off. 4. Press the key > Save. 77 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 258 Change the language for voice commands, 77 My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers. 78 RIM Confidential and Proprietary Information - Approved Third Parties Messages How to: Messages Messages at a glance Send an email 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Compose Email. In the To field, type an email address or a contact name. Type a message. Press the key > Send. Related information Search for a contact, 192 Personal distribution lists, 196 I can't send messages, 39 Attach a file to an email, 84 79 RIM Confidential and Proprietary Information - Approved Third Parties Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. • If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 196 I can't send messages, 39 Attach a media file, contact card, appointment, or location to a text message, 104 Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the • To change the recipients, click Edit. Highlight a contact. Press the Press the key > Send. • To resend the message without changing it, click Resend. key > Send. key > Change Address. Click a new contact. Related information I can't send messages, 39 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary. • To stop checking spelling, press the key > Cancel Spell Check. 80 RIM Confidential and Proprietary Information - Approved Third Parties Save a draft of a message When you are composing a message, press the key > Save Draft. Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well. • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up key > Delete Messages. or down. Release the Shift key. Press the • To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue. Related information I can't attach a file to a text message, 110 Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc. Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find or Find on Page. key > Find Next or Find Next on Page. 81 RIM Confidential and Proprietary Information - Approved Third Parties Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Related information I can't send messages, 39 View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. Save a message Saved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save. • To save a text message, open a conversation and highlight a text message. Press the key > Save Message. Related information View saved messages, 82 View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. Hide sent messages from the message inbox 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Select the Hide Sent Messages check box. Press the key > Save. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 82 RIM Confidential and Proprietary Information - Approved Third Parties 3. Click a folder. Set how long your smartphone stores messages 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Days To Keep Messages field. Press the key > Save. Related information Some messages no longer appear on my smartphone, 100 Open a new message automatically when you remove your smartphone from your holster 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Auto Open Newest Message After Removing Device From Holster field. Press the key > Save. Turn off the prompt that appears before you delete a message 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Clear the Confirm Delete check box. Press the key > Save. Hide the new or unread message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To hide the new message indicator, clear the Display New Message Indicator checkbox. • To hide the unread message indicator, change the Display Message Count field to None. 3. Press the key > Save. Turn off the prompt that appears when you mark messages as read 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Clear the Confirm Mark Prior Read checkbox. Press the key > Save. 83 RIM Confidential and Proprietary Information - Approved Third Parties Email How to: Email Composing and sending email Send an email 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Compose Email. In the To field, type an email address or a contact name. Type a message. Press the key > Send. Related information Search for a contact, 192 Personal distribution lists, 196 I can't send messages, 39 Attach a file to an email, 84 Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you are composing an email, press the key > Attach > File. • To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file. • To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network. Change the email address that you use to send messages or meeting invitations 1. 2. 3. 4. 84 On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Messaging (CMIME) field or the Calendar (CICAL) field. Press the key > Save. RIM Confidential and Proprietary Information - Approved Third Parties Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the To add the disclaimer again, press the key > Remove Disclaimer. key > Add Disclaimer. Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text. Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry® smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. When you are composing an email or a PIN message, press the 2. Change the Importance field. 3. Press the key > Save. key > Options. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry® smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list. Create an email filter To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 85 RIM Confidential and Proprietary Information - Approved Third Parties For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. 2. 3. 4. 5. 6. On the Home screen, click the Messages icon. Press the key > Options > Email Filters. Press the key > New. Type a name for the email filter. Set the email filter options. Press the key > Save. Create an email filter based on a contact or subject 1. 2. 3. 4. 5. 6. 86 On the Home screen, click the Messages icon. Highlight an email. Press the key > Filter by > Sender or Subject. Type a name for the email filter. Set the email filter options. Press the key > Save. RIM Confidential and Proprietary Information - Approved Third Parties Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent to Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Subject Specify the text that the email filter should search for in the Subject field of your email. Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your email address in the To field. Cc to me Set whether the email filter applies to email that includes your email address in the Cc field. Bcc to me Set whether the email filter applies to email that includes your email address in the Bcc field. Importance Set the importance level of email that the email filter applies to. Sensitivity Set the sensitivity level of email that the email filter applies to. Action Set whether email that the email filter applies to is forwarded to your BlackBerry® smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only. 87 RIM Confidential and Proprietary Information - Approved Third Parties Turn on an email filter 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Email Filters. Select the check box beside an email filter. Press the key > Save. Change, prioritize, or delete an email filter 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Email Filters. Highlight an email filter. Press the key. • To change an email filter, click Edit. Change the options for the email filter. Press the • To prioritize an email filter, click Move. Click the new location. • To delete an email filter, click Delete. key > Save. Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network. 1. On the Home screen, click the Messages icon. 88 RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Select the Wireless Reconcile checkbox. Press the key > Save. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry® smartphone. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 81 Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Press the key > Purge Deleted Items. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 189 Synchronize organizer data over the wireless network, 182 89 RIM Confidential and Proprietary Information - Approved Third Parties Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry® smartphone. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the On Conflicts field. 5. Press the key > Save. Stop forwarding email to your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Clear the Send Email to Handheld checkbox. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® smartphone with a work email account and one or more personal email accounts. If you associate your smartphone with more than one email account, multiple email account icons might appear on your smartphone, in addition to the main Messages icon. For more information about associating your smartphone with more than one email account, visit www.blackberry.com/docs/ smartphones and click the link under Email Setup. Depending on your theme, a separate icon might appear for text messages. Preview more of grouped email messages To display more lines of each email in a group, you must have set your BlackBerry® smartphone to group email messages by subject. 1. 2. 3. 4. 90 On the Home screen, click the Messages icon. Click Options > Message Display and Actions. Change the Preview Length field. Press the key > Save. RIM Confidential and Proprietary Information - Approved Third Parties View email in plain text format 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Clear the Enable HTML Email check box. Press the key > Save. Organizing your email inbox About flags Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® smartphone reminds you to return to the email. If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your smartphone should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your smartphone. If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key. • To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save. • To change a flag, click Flag Properties. Change the flag properties. Press the key > Save. • To remove a flag, click Clear Flag. Change how you group email messages 1. On the Home screen, click the Messages icon. 2. Press the key > Display Style > Group by Subject or Single Messages. Hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Inbox Management. 91 RIM Confidential and Proprietary Information - Approved Third Parties • To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts. • To hide text messages, in the Other Message Types section, clear the Text Messages check box. 3. Press the key > Save. Change how a message inbox displays messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To change the order of the subject line and sender, change the Display Order field. • To change how messages are separated, change the Separators field. • To change how many messages can fit on the screen, change the Display Message Header On field. 3. Press the key > Save. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message Categorization. 3. In the Message Outline Colors section, do any of the following: • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator. Mark a message as read or unread On the Home screen, click the Messages icon. • To mark a message as read or unread, highlight the message. Press the key > Mark Read or Mark Unread. • To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior Read. Storing and filing email About synchronization of email folders You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® smartphone. 92 RIM Confidential and Proprietary Information - Approved Third Parties If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network. Related information Synchronize email over the wireless network, 88 File an email To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Highlight an email. Press the key > File. Highlight a folder. Press the key > File. Related information Synchronize email over the wireless network, 88 Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > View Folder. Highlight a folder. Press the key. • To add a folder, click Add Folder. • To move a folder, click Move Folder. Click the new location. • To rename a folder, click Rename Folder. • To delete a folder, click Delete Folder. Forward messages from a specific email folder to your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Press the key > Folder Redirection. Select the checkbox beside an email folder. 93 RIM Confidential and Proprietary Information - Approved Third Parties 6. Press the key > Save. Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry smartphone. Related information Stop storing messages sent from your computer on your smartphone, 94 Hide filed email from the message inbox 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Select the Hide Filed Messages check box. Press the key > Save. Stop storing messages sent from your computer on your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. key > Folder Redirection. Press the Clear the checkbox beside the Sent Items folder. Press the key > Save. Stop storing messages sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Clear the Save Copy In Sent Folder checkbox. Press the key > Save. Email options Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 94 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. • For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. Receive only the first section of long email messages 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Clear the Auto More check box. Press the key > Save. To download more of an email, press the key > More or More All. View or hide call logs in the Messages application You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. 3. Press the key > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Select the Use Out Of Office Reply check box. In the field that appears, type a reply. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off. Press the key > Save. To turn off the out-of-office reply, clear the Use Out Of Office Reply check box. 95 RIM Confidential and Proprietary Information - Approved Third Parties Change options for your personal email account Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry® smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more. 1. On the Home screen, click the Messages icon. key > Options > Email Account Management. 2. Press the 3. Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Turn on or turn off read receipts Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. To set whether your BlackBerry® smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field. 5. Press the key > Save. Stop loading pictures in HTML email messages By default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Download Images Automatically checkbox. 5. Press the key > Save. To view pictures in an HTML email message, press the key > Get Images. Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® smartphone prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 96 RIM Confidential and Proprietary Information - Approved Third Parties 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Confirm External Image Download checkbox. 5. Press the key > Save. Stop displaying recent contacts in email address fields By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® smartphone displays the email addresses of recent contacts who are not in your contact list. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Clear the Show Recent Contacts When Composing Email checkbox. 4. Press the key > Save. Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages. For more information about Google Mail, visit www.googlemail.com. Add or remove a Google Mail star You can mark an important Google Mail™ message or conversation with a star. 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key. • To add a star, click Add Star. • To remove a star, click Remove Star. Apply or remove a Google Mail label You can apply a label or multiple labels to a Google Mail™ message or conversation to help organize your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation. 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Labels. • To apply a label, select the checkbox beside the label. • To remove a label, clear the checkbox beside the label. 4. Press the key > Save. 97 RIM Confidential and Proprietary Information - Approved Third Parties View Google Mail messages with a specific label 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a label. Create or delete a Google Mail label 1. On the Home screen, click the Messages icon. 2. Press the key > Labels. • To create a new label, click New Label. Type a label name. Click Save. • To delete a label, highlight a label. Press the key > Delete. Archive a Google Mail message or conversation If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Archive > Yes. Note: Depending on how you've set your BlackBerry® smartphone to store messages, archived messages might be automatically deleted from your smartphone after a certain period of time. Move archived Google Mail messages to your message inbox 1. 2. 3. 4. On the home screen, click the Messages icon. Press the key > View Folder > Archive. Highlight a Google Mail message or conversation. Press the key > Move to Inbox. Report spam sent to your Google Mail account When you report a Google Mail™ message as spam, it's deleted from your BlackBerry® smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam. 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Report Spam. 4. If necessary, click Yes. 98 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Email I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen key > or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now. Generate an encryption key. Verify that data service is turned on. Resend the message. Related information Generate an encryption key, 293 Wireless coverage indicators, 248 Change or delete a contact, 192 Turn on or turn off a network connection, 243 Turn on or turn off data service or set roaming options, 245 Options for email filters, 87 Resend a message, 80 Resend a message, 80 99 RIM Confidential and Proprietary Information - Approved Third Parties I'm not receiving messages Try the following actions: • • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your smartphone. Connect to the network and try again. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen key > or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now. Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 88 Forward messages from a specific email folder to your smartphone, 93 Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages. If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone. 100 RIM Confidential and Proprietary Information - Approved Third Parties A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • • • • Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the key > More or More All. If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation. If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information Receive only the first section of long email messages, 95 Receive only the first section of long email messages, 95 HTML email messages don't appear correctly Try the following actions: • • • Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. Try downloading external pictures. Press the key > Get Images. Try viewing your message in plain text. Press the key > Get Plain Text. Related information View email in plain text format, 91 Some email folders appear dimmed If you can't forward email from an email folder, the check box beside the folder appears dimmed. Try the following actions: • • Wait for a few seconds. The email folders might become available after a short period of time. Turn off wireless email reconciliation, and then turn it on again. Related information Synchronize email over the wireless network, 88 Email filters aren't working correctly Try the following actions: • • Verify that your email filters are turned on. Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to email messages. Related information Email filters, 85 101 RIM Confidential and Proprietary Information - Approved Third Parties The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message. Related information View filed messages, 82 Hide messages from the Messages application, 91 Hide filed email from the message inbox, 94 I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches. Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Text messages How to: Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. 102 RIM Confidential and Proprietary Information - Approved Third Parties Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect. Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry® smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application. Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM™ item To clear this indicator, open each chat that has this indicator. Read message BBM chat is open Draft message New BBM Groups item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: 103 RIM Confidential and Proprietary Information - Approved Third Parties • Type a contact name. • Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. • If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 196 I can't send messages, 39 Attach a media file, contact card, appointment, or location to a text message, 104 Attach a media file, contact card, appointment, or location to a text message 1. When you are composing a text message, press the 2. Click one of the following menu items: • Picture • Video • Location • Audio • Voice Note • Contact • Appointment 3. Click a file. key > Attach. Related information I can't attach a file to a text message, 110 Set the importance level for text messages that you send Depending on your wireless service provider, the Priority field might not be available. If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. • To set the importance level for text messages, in the SMS Text section, change the Priority field. • To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering section, change the Importance field. 3. Press the key > Save. 104 RIM Confidential and Proprietary Information - Approved Third Parties Request delivery notification or read notification for a text message 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the MMS section, do one of the following: • To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box. • To receive notification when the recipient opens the message, select the Confirm Read check box. 4. Press the key > Save. Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging. 3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box. 4. Press the key > Save. Viewing and replying to text messages Reply to or forward a text message You can't forward text messages that contain content that is copyright protected. 1. On the Home screen, click the Text Messages icon. 2. Highlight a message. • To reply to a message, press the key > Reply. • To forward a message, press the key > Forward. Add an appointment to your calendar from a text message 1. In a text message, highlight an iCalendar attachment. 2. Press the key > View Appointment. 3. Press the key > Add To Calendar. Show names in the history of text messages 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options. In the General Text Messaging Options section, select the Show Names check box. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send. 105 RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Save. Change how your text messages look 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options. In the General Text Messaging Options section, change the Conversation Style field. Press the key > Save. Organizing and storing text messages Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options. Select the Leave Messages On SIM Card checkbox. Press the key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message. • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation. • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press key > Delete. the Save a media file from a text message 1. 2. 3. 4. 106 In a text message, open an attachment. Press the key. Click Save . Click Save. RIM Confidential and Proprietary Information - Approved Third Parties Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1. 2. 3. 4. In a message, highlight a contact card. Press the key > View Attachment. Press the key. Click one of the following items: • Add to Contacts • Update Contact Options for text messages Stop receiving text messages when roaming 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only. Press the key > Save. Block text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box. 4. Press the key > Save. Turn off Word Substitution for text messages 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options. In the SMS Text section, select the Disable Word Substitution check box. Press the key > Save. Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the SMS Text section, change the Retries field. 4. Press the key > Save. 107 RIM Confidential and Proprietary Information - Approved Third Parties Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the SMS Text section, do one of the following: • To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet Switched. • To use either network type to send text messages, which might be beneficial when roaming, change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred. 4. Press the key > Save. Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports. Turn on cell broadcasting To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel. Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. Select the Enable Cell Broadcasting checkbox. • If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel. • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel ID and a nickname. Click OK. 4. Select the checkbox beside a language. 5. Press the key > Save. To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location. Related information I can't turn on cell broadcasting, 110 108 RIM Confidential and Proprietary Information - Approved Third Parties Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Cell Broadcasting. In the Channels section, highlight a cell broadcast channel. Press the key. • To stop receiving messages from the cell broadcast channel, click Disable. • To delete the cell broadcast channel, click Delete Channel. Rename a cell broadcast channel 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Cell Broadcasting. In the Channels section, highlight a cell broadcast channel. Press the key > Set Nickname. Type a name for the cell broadcast channel. Click OK. Press the key > Save. Personalize: Text messages Change how your text messages look 1. 2. 3. 4. On the Home screen, click the Text Messages icon. key > Options. Press the In the General Text Messaging Options section, change the Conversation Style field. Press the key > Save. Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging. 3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box. 4. Press the key > Save. 109 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Text messages I can't send text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. Try the following actions: • • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. Verify that fixed dialing is turned off. Related information Turn on or turn off a network connection, 243 I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. I can't turn on cell broadcasting If your BlackBerry® smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the checkbox beside all the languages that your SIM card doesn't support. I can't attach a file to a text message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try the following actions: • • • 110 Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file). Verify that the file isn't copyright protected. If templates are available for your BlackBerry® smartphone, use a blank template to compose your text message. RIM Confidential and Proprietary Information - Approved Third Parties I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches. PIN messages How to: PIN messages Compose and send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Other > Compose PIN. 3. In the To field, do one of the following: • Type a PIN. Press the key on the keyboard. • If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the keyboard. 4. Type a message. 5. Press the key > Send. key on the Related information Personal distribution lists, 196 I can't send messages, 39 Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. 111 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: PIN messages I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen key > or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now. Generate an encryption key. Verify that data service is turned on. Resend the message. Related information Generate an encryption key, 293 Wireless coverage indicators, 248 Change or delete a contact, 192 Turn on or turn off a network connection, 243 Turn on or turn off data service or set roaming options, 245 Options for email filters, 87 Resend a message, 80 Resend a message, 80 112 RIM Confidential and Proprietary Information - Approved Third Parties I'm not receiving messages Try the following actions: • • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your smartphone. Connect to the network and try again. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen key > or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now. Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 88 Forward messages from a specific email folder to your smartphone, 93 Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages. If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone. A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • • • • Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the key > More or More All. If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation. If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information Receive only the first section of long email messages, 95 113 RIM Confidential and Proprietary Information - Approved Third Parties Receive only the first section of long email messages, 95 The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message. Related information View filed messages, 82 Hide messages from the Messages application, 91 Hide filed email from the message inbox, 94 Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone. To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®, that are designed for use on BlackBerry smartphones. Related information Search for a file that is saved on your smartphone, 133 Search for a file that is saved on your organization's network, 133 Open a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. In a message, meeting invitation, or calendar entry, press the If necessary, click Retrieve Attachment Information. Click Open Attachment. If necessary, on the Attachments screen, click an attachment. If necessary, in the dialog box, select an option. Related information 114 key. RIM Confidential and Proprietary Information - Approved Third Parties I can't turn on cell broadcasting, 110 Save a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key. • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the • If you are downloading a file from a webpage, press the key. key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Send a file To send a video, the video must be recorded in MMS mode. The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time. You can only send media files that you have added to your smartphone. For more information, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send. 4. Click a message type. 5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 110 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2. Press the key > Open Link or Retrieve. To return to the file, press the key. Set font options for a file or an attachment 1. In a file or an attachment, press the key > Options. 115 RIM Confidential and Proprietary Information - Approved Third Parties 2. Change the font fields. 3. Press the key > Save. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Related information Hide a file or folder, 135 View a hidden file or folder, 135 Contact cards About contact cards A contact card (sometimes called avCard® or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. You can also send contact cards through the Contacts application using Bluetooth® or NFC technology. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue. Related information I can't attach a file to a text message, 110 Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1. 2. 3. 4. 116 In a message, highlight a contact card. Press the key > View Attachment. Press the key. Click one of the following items: • Add to Contacts • Update Contact RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry® smartphone. 1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the key > Retrieve. Security options for messages Block incoming messages If your work email account is associated with a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. When you block messages, you can set your smartphone to allow messages from specific contacts. 1. Do one of the following: • To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon. Click Security > Firewall. Select the checkbox beside one or more message types. • To block only text messages with attachments that are from an advertiser or unknown sender, on the home screen, click the Text Messages icon. Press the key > Options. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages checkbox or the Reject Advertisements checkbox. 2. Press the key > Save. Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off email message forwarding or by using email message filters. Related information Create an email filter, 85 117 RIM Confidential and Proprietary Information - Approved Third Parties Allow messages from contacts in your contact list or allowed sender list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Firewall. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box. Press the key > Save. Add a contact to your allowed sender list 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in a folder, click the Options icon. Click Security > Firewall. In the General section, if the Enable check box is not selected, select it. In the Block Incoming Messages section, select one or more message types. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box. Click Add. Press the key. Click one of the following menu items: • Add Email Address • Add Phone Number • Add PIN 9. In the Enter new exception dialog box, type the contact information. 10. Press the key on the keyboard. 11. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry® smartphone has blocked. You can set the blocked message counter back to zero. 1. 2. 3. 4. 118 On the Home screen or in a folder, click the Options icon. Click Security > Firewall. Highlight a message type. Press the > Reset Count or Reset All Counts. RIM Confidential and Proprietary Information - Approved Third Parties S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your smartphone uses the email address in your contact list to locate a PGP® key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field. Related information Some signing and encryption options aren't available on my smartphone, 125 Encrypt a message with a passphrase Your BlackBerry® smartphone can encrypt email and PIN messages using a passphrase shared between the sender and recipient. 1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt. 2. Press the key > Options. 3. If you're signing the message, in the Signing section, select a certificate. 4. In the Encryption section, select the Use Password-Based Encryption checkbox. 5. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers. 6. Press the key > Save. 7. Type your message. 8. Press the key > Send. 9. Type a passphrase to encrypt the message. 10. Confirm the passphrase. 11. Click OK. Using a secure method, let the recipient know what the passphrase is. 119 RIM Confidential and Proprietary Information - Approved Third Parties Attach a certificate to a message You can attach a certificate to email and PIN messages. 1. When composing a message, press the key > Attach > Certificate. 2. Highlight a certificate. 3. Press the key > Continue. Download the certificate used to sign or encrypt a message If a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the certificate. 1. In a message, highlight the encryption indicator or a digital signature indicator. 2. Press the key > Fetch Sender's Certificate. Add a certificate from a message 1. In a message, highlight a digital signature indicator. 2. Press the key > Import Sender’s certificate. Add a certificate from an attachment 1. 2. 3. 4. In a message, click the certificate attachment at the end of the message. Click Retrieve Certificate. Click the certificate. Click Import Certificate. Related information I can't open an attachment in an encrypted message, 125 Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. 120 RIM Confidential and Proprietary Information - Approved Third Parties Add connection information for a certificate server from a message If you are enrolled with the PGP® Universal Server, you can't add connection information for a certificate server from a message. 1. In a message, highlight the 2. Press the indicator at the end of the message. key > Import Server. View the certificate used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > View Sender's Certificate or View Encryption Certificate. View encryption information for a weakly encrypted message 1. In a weakly encrypted message, highlight the encryption status indicator. 2. Press the key > Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry® smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the certificate chain. The sender’s email address doesn't match the email address of the certificate subject, or the sender’s certificate is revoked, isn't trusted, can't be verified, or isn't on your smartphone. The certificate is weak, the certificate status isn't current, or your smartphone requires more data to verify the trust status of the certificate. The sender’s certificate is expired. 121 RIM Confidential and Proprietary Information - Approved Third Parties Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Check Sender’s Certificate or Check Sender’s Cert Chain. S/MIME-protected message options Change your signing or encryption certificate Your BlackBerry® smartphone uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. In the Signing section or the Encryption section, change the Certificate field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 125 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic. • To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual. • To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None. 122 RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. Change the default signing and encryption option Your BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option. You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification. For example, if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Encoding field. • To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encoding Suggestion field to Use Default Encoding. • To use the signing and encryption option based on the message history, set the Outgoing Message Encoding Suggestion field to Use Message History. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 125 About message classifications If your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder. Change the default message classification To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used for the last message. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 123 RIM Confidential and Proprietary Information - Approved Third Parties 3. Change the Default Classification field. 4. Press the key > Save. Change the size of S/MIME indicators in messages 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > S/MIME. Change the Message Viewer Icons field. Press the key > Save. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Select the checkbox beside one or more encryption algorithms. 4. Press the key > Save. Request delivery notification for signed S/MIME-protected messages 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > S/MIME. Select the Request S/MIME Receipts check box. Press the key > Save. Turn off the prompt that appears before an S/MIME-protected message is cut short 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > S/MIME. In the General section, change the Truncation Mode field to Send Anyway or More All And Send. Press the key > Save. To turn on the prompt again, change the Truncation Mode field to Prompt User. Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > S/MIME. Clear the Warn about problems with my certificates check box. Press the key > Save. To turn on the prompt again, select the Warn about problems with my certificates check box. 124 RIM Confidential and Proprietary Information - Approved Third Parties S/MIME-protected message troubleshooting Some signing and encryption options aren't available on my smartphone Try the following actions: • Verify that the email account that you're using supports all signing and encryption options. • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons: • • • • • The attachment information might not be available on the BlackBerry® Enterprise Server. Your administrator might have set options to prevent you from opening attachments in encrypted messages. You might have received the message from an email account that doesn't support attachments in encrypted messages. The message might have been encrypted with an algorithm that isn't supported. If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server. IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM® Lotus Notes® native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password. Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later. Encrypt a message using IBM Lotus Notes native encryption 1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption. 2. If you are prompted, type your IBM® Lotus Notes® ID password. 125 RIM Confidential and Proprietary Information - Approved Third Parties PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your smartphone uses the email address in your contact list to locate a PGP® key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field. Related information Some signing and encryption options aren't available on my smartphone, 125 Encrypt a PGP protected message with a passphrase By default, your BlackBerry® smartphone uses your PGP® key to encrypt messages. 1. When composing a message, change the Encoding field to one that uses encryption. 2. Press the key > Options. 3. Select the Use Conventional Encryption checkbox. 4. Press the key > Save. Using a secure method, let the recipient know what the passphrase is. Attach a PGP key to a message You can attach a PGP® key to email messages and PIN messages. 1. When composing a message, press the key > Attach > PGP Keys. 2. Highlight a PGP key. 3. Press the key > Continue. 126 RIM Confidential and Proprietary Information - Approved Third Parties Download the PGP key used to sign or encrypt a message If a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might download the sender’s PGP key from the PGP Universal Server automatically. 1. In a message, highlight the encryption status indicator or a digital signature indicator. key > Fetch Sender’s PGP key. 2. Press the Add a PGP key from a message If you use the PGP® Universal Server, you might not be able to add PGP keys from messages. 1. In a message, highlight a digital signature indicator. 2. Press the key > Import PGP Key. Add a PGP key from an attachment If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments. 1. In a message, click the PGP key attachment. 2. Click Retrieve PGP Attachment. 3. Click the PGP key. 4. Click Import PGP Key. Related information I can't open an attachment in an encrypted message, 125 Attachment indicators in PGP protected messages Indicator Description The message includes a PGP® key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message If you are enrolled with the PGP® Universal Server, you can't add connection information for a certificate server from a message. 1. In a message, highlight the 2. Press the indicator at the end of the message. key > Import Server. 127 RIM Confidential and Proprietary Information - Approved Third Parties View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > View Sender's PGP Key or View Encryption PGP Key. PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry® smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the sender’s PGP® key. The sender’s email address doesn't match the email address in the key, or the sender’s PGP key is revoked, isn't trusted, can't be verified, or isn't on your smartphone. The key status isn't current, or your smartphone requires more data to verify the trust status of the key. The sender’s PGP key is expired. 128 RIM Confidential and Proprietary Information - Approved Third Parties PGP protected message options Change your signing and encryption key Your BlackBerry® smartphone uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Change the Default Key field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 125 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Do one of the following: • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic. • To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual. • To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to Never. 4. Press the key > Save. Change the default signing and encryption option Your BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option. You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification. For example, if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Encoding field. • To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encoding Suggestion field to Use Default Encoding. 129 RIM Confidential and Proprietary Information - Approved Third Parties • To use the signing and encryption option based on the message history, set the Outgoing Message Encoding Suggestion field to Use Message History. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 125 About message classifications If your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder. Change the default message classification To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used for the last message. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Classification field. 4. Press the key > Save. Change the size of PGP indicators in messages 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Change the Message Viewer Icons field. Press the key > Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Select the checkbox beside one or more encryption algorithms. 4. Press the key > Save. 130 RIM Confidential and Proprietary Information - Approved Third Parties Turn off the prompt that appears before a PGP protected message is truncated 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Change the Message truncation mode field to Send Anyway or More All And Send. Press the key > Save. To turn on the prompt again, change the Message truncation mode field to Prompt User. Turn off the prompt that appears when you use a PGP key that is not recommended for use 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Clear the Warn about problems with my PGP keys check box. Press the key > Save. To turn on the prompt again, select the Warn about problems with my PGP keys check box. Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my smartphone Try the following actions: • Verify that the email account that you're using supports all signing and encryption options. • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons: • • • • • The attachment information might not be available on the BlackBerry® Enterprise Server. Your administrator might have set options to prevent you from opening attachments in encrypted messages. You might have received the message from an email account that doesn't support attachments in encrypted messages. The message might have been encrypted with an algorithm that isn't supported. If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server. 131 RIM Confidential and Proprietary Information - Approved Third Parties Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone. To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®, that are designed for use on BlackBerry smartphones. Related information Search for a file that is saved on your smartphone, 133 Search for a file that is saved on your organization's network, 133 Open a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. In a message, meeting invitation, or calendar entry, press the If necessary, click Retrieve Attachment Information. Click Open Attachment. If necessary, on the Attachments screen, click an attachment. If necessary, in the dialog box, select an option. key. Related information I can't turn on cell broadcasting, 110 Save a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key. • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the 132 key. RIM Confidential and Proprietary Information - Approved Third Parties • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Search for a file that is saved on your smartphone 1. On the Home screen, click the Media icon. 2. Press the key > Explore. 3. Find the file. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related information Search for a file that is saved on your organization's network, 133 About files and attachments, 114 Search for a file that is saved on your organization's network To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Files icon. 2. In the Go To field, type the path for the file. 3. If necessary, type the credentials that you use to connect to your organization's network. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related information Search for a file that is saved on your smartphone, 133 About files and attachments, 114 Send a file To send a video, the video must be recorded in MMS mode. The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time. You can only send media files that you have added to your smartphone. For more information, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send. 4. Click a message type. 133 RIM Confidential and Proprietary Information - Approved Third Parties 5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 110 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2. Press the key > Open Link or Retrieve. To return to the file, press the key. Set font options for a file or an attachment 1. In a file or an attachment, press the 2. Change the font fields. 3. Press the key > Save. key > Options. Save a file from your organization's network to your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon. 2. Find and highlight a file. 3. Press the key > Copy. 4. Select a location to store the file. 5. Click a folder. 6. Press the key > Paste. Related information Send a file, 115 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Related information Hide a file or folder, 135 134 RIM Confidential and Proprietary Information - Approved Third Parties View a hidden file or folder, 135 Copy, move, rename, or delete a file 1. Do one of the following: • • On the Home screen or in a folder, click the Files icon. On the Home screen, click the Media icon. Press the key > Explore. 2. Find and highlight a file. 3. Press the key. • To copy a file, click Copy. Navigate to a location. Click Paste. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete. Hide a file or folder To view a file or folder after you hide it, you must remember the location of the file or folder. 1. 2. 3. 4. 5. 6. On the Home screen, click the folder that contains the file or folder you want to hide. Press the key > Explore. Find and highlight the file or folder you want to hide. Press the key > Properties. Select the Hidden checkbox. Click OK. After you hide a file or folder, it is no longer visible on your BlackBerry® smartphone. Related information View a hidden file or folder, 135 View a hidden file or folder You can view files or folders that you hid. 1. 2. 3. 4. On the Home screen, click the folder that contains the file or folder that you hid. Press the key > Explore. Browse to the folder that contains the file or folder that you hid. Press the key > Show Hidden. Related information Hide a file or folder, 135 Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a .pdf file, when the "Password protected document" message appears, press the key. 135 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Enter Password. 3. Type the password. 4. Press the key on the keyboard. 5. Press the key > Open Attachment or Download Attachment > Yes. View tracked changes in a document In a document, press the key > Show Changes. To hide tracked changes, press the key > Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet. • To view a list of worksheets, click Table of Contents. • To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View. View the content of a cell In a spreadsheet, click a spreadsheet cell. Change the size of a column In a spreadsheet, do one of the following: • To change the size of a column, click the column label. Click a size. • To view all the text in a column, click the column label. Click Fit. • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. • To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press the key > Save. Set display options for a spreadsheet 1. In a spreadsheet, press the 136 key > Options. RIM Confidential and Proprietary Information - Approved Third Parties • To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes. • To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes. 2. Press the key > Save. Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents. • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views key. In a presentation, press the • To view text only, click View Text. • To view text and slides, click View Both. To view the presentation in its original format, click View Slides. Switch slides In a presentation, press the key > Next Slide or Prev Slide. Rotate or zoom in to or out from a slide When viewing a presentation in slide view, press the key. • To rotate a slide, click Rotate. • To zoom in to or zoom out from a slide, click Zoom In or Zoom Out. • To zoom back to the original slide size, press the key > Fit to Screen. Save a slide 1. When viewing a presentation in slide view, press the 2. Type a name for the file. 3. Click Save. key > Save Slide. 137 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • • • • Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the key > More or More All. If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation. If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information Receive only the first section of long email messages, 95 Receive only the first section of long email messages, 95 A skipped content bar appears in a document More content is available for you to download to your BlackBerry® smartphone. 1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the key > Retrieve. 138 RIM Confidential and Proprietary Information - Approved Third Parties Media How to: Media Play a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. If the media controls do not appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon. • To move to the previous media file or the beginning of the media file that is currently playing, click the icon. • To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again. Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone. To decrease the volume, press the Volume Down key on the right side of your smartphone. To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you. Related information Mute a call, 60 Amplify the volume using the audio boost feature, 139 Improve sound quality for media files, 140 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Audio Boost checkbox. 4. Read the warning on the screen and if you want to proceed, click Yes. 5. Press the key > Save. 139 RIM Confidential and Proprietary Information - Approved Third Parties Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. Do one of the following: • On the home screen, click the Media icon. Press the key > Media Options. • On the home screen or in the Applications folder, click the Voice Notes icon. Press the key > Options. 2. Change the Headset Music EQ field. 3. Press the key > Save. Turn on or turn off audio and video shortcuts By default, your BlackBerry® smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files. 1. On the home screen, click the Media icon. 2. Press the key > Media Options. 3. Select or clear the Allow Mute and Volume keys to control play, pause, and skip checkbox. 4. Press the key > Save. Related information I can't use a shortcut, 57 Sort media files 1. Do one of the following: • To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video. • To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder. • To sort voice notes, on the home screen or in the Applications folder, click the Voice Notes icon. Highlight a voice note. key > Sort by. 2. Press the 3. Click a sorting option. Copy, move, rename, or delete a file 1. Do one of the following: • On the Home screen or in a folder, click the Files icon. • On the Home screen, click the Media icon. Press the key > Explore. 2. Find and highlight a file. 3. Press the key. • To copy a file, click Copy. Navigate to a location. Click Paste. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete. 140 RIM Confidential and Proprietary Information - Approved Third Parties View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Related information Hide a file or folder, 135 View a hidden file or folder, 135 Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Change the Close Media Player When Inactive field. Turn on or turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device. When you connect your smartphone to your computer using a USB cable, the USB option that appears in the dialog box on the screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, see the Help in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 141 RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following: • If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. 3. If necessary, type a password. Your smartphone appears as a drive on your computer. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 142 Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 22 Send a file To send a video, the video must be recorded in MMS mode. The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time. You can only send media files that you have added to your smartphone. For more information, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 142 RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Send. 4. Click a message type. 5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 110 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes. 2. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 258 143 RIM Confidential and Proprietary Information - Approved Third Parties Supported audio and video file formats and extensions Depending on your BlackBerry® smartphone model and wireless network, some file extensions and file formats might not be supported. File extensions Video file formats Audio file formats MP4 • • • 3GP • • • • • AAC-LC AAC+ eAAC+ AMR-NB QCELP 3G2 • EVRC M4A M4V H.263 H.264 MPEG-4 AVI MPEG-4 MP3 ASF • • • WMA Windows Media® Video 9 VC-1 • WMV Windows Media® Audio 9 and Windows Media Audio 9 Professional Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC — • • FLAC Ogg Vorbis — • • • AAC-LC AAC+ eAAC+ — AMR-NB — • • QCELP EVRC — • • • PCM G711 U/A GSM 610 — Wave Synthesizer OGG AAC AMR QCP WAV MID For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. 144 RIM Confidential and Proprietary Information - Approved Third Parties Music How to: Music Shuffle or repeat songs 1. On the Home screen, click the Media icon > Music icon. 2. Do one of the following: • To shuffle and play all of your songs, click Shuffle Songs. • To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press the key > Shuffle. • To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song, Playlist, Album, or All Songs. To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off. Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist. 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists > New Playlist. • To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song. • To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres. 3. Press the key > Save. Add the song that is playing to a playlist 1. When playing a song, press the 2. Click a playlist. key > Add To Playlist. Move or delete a song in a playlist 1. 2. 3. 4. On the Home screen, click the Media icon > Music icon. Click Playlists. Click a standard playlist. Highlight a song. 145 RIM Confidential and Proprietary Information - Approved Third Parties • • To change the location of the song in the playlist, press the key > Move. Navigate to a new location. Press the key > Complete Move. To delete the song from the playlist, press the key > Remove > OK. 5. Press the key > Save. Rename or delete a playlist 1. 2. 3. 4. On the Home screen, click the Media icon > Music icon. Click Playlists. Highlight a playlist. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK. • To delete the playlist, click Delete. Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. • In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 81 146 RIM Confidential and Proprietary Information - Approved Third Parties Copy, move, rename, or delete a file, 135 Change the size of pictures that you take, 154 Change the video size and format, 151 I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software. Related information About file encryption, 277 I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change the language, 36 Turn on or turn off audio and video shortcuts, 140 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 141 147 RIM Confidential and Proprietary Information - Approved Third Parties Videos Keep backlighting on when you play a video By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media options so that backlighting stays on when you play a video. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Clear the Turn Off Auto Backlighting checkbox. 4. Press the key > Save. To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox. Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save. Troubleshooting: Videos Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. 148 RIM Confidential and Proprietary Information - Approved Third Parties I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. • In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 81 Copy, move, rename, or delete a file, 135 Change the size of pictures that you take, 154 Change the video size and format, 151 I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software. Related information About file encryption, 277 I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change the language, 36 Turn on or turn off audio and video shortcuts, 140 149 RIM Confidential and Proprietary Information - Approved Third Parties The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 141 Video camera Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Video camera Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® smartphone. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon. 3. To pause recording, click the pause icon. Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused. Related information Take a picture, 154 150 RIM Confidential and Proprietary Information - Approved Third Parties Turn on or turn off video lighting In low lighting conditions, the video light can improve the quality of videos that you record. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Select or clear the Video Light checkbox. 4. Press the key > Save. Change the video camera scene mode You can change the scene mode in the video camera to optimize the settings for different environments. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Scene Mode field. 4. Press the key > Save. Change the video size and format The larger the video, the more storage space the video requires. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Video Format field. 4. Press the key > Save. Change the location for storing videos that you take 1. 2. 3. 4. On the Home screen, click the Media icon > Video Camera icon. Press the key > Options. Change the Folder field. Press the key > Save. Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Select the Image Stabilization checkbox. 4. Press the key > Save. 151 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Video camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. The flash or video light dims or turns off If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash or video light might turn off. I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. • In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 81 Copy, move, rename, or delete a file, 135 Change the size of pictures that you take, 154 Change the video size and format, 151 152 RIM Confidential and Proprietary Information - Approved Third Parties I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software. Related information About file encryption, 277 Camera Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Camera Camera at a glance 153 RIM Confidential and Proprietary Information - Approved Third Parties Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3. Press the Right Convenience key. The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen. Related information Record a video, 150 Change the flash setting for pictures that you take 1. On the Home screen, click the Camera icon. 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the Home screen, click the Camera icon. 2. To change the camera scene mode, click the scene mode icon at the bottom of the screen. 3. Select a scene mode. When you close the camera, the scene mode is saved. Change the size of pictures that you take The larger the picture is, the more storage space the picture requires. 1. On the Home screen, click the Camera icon. 154 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options. 3. Change the Image Size field. 4. Press the key > Save. Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen. The geotag information can be viewed in the properties of the picture file. Turn off digital zoom for the camera 1. 2. 3. 4. On the Home screen, click the Camera icon. Press the key > Options. Clear the Digital Zoom check box. Press the key > Save. Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. 3. Select the Image Stabilization check box. 4. Press the key > Save. Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture right away. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. • To change the review duration, change the Picture Review field to a time. • To keep the picture on the screen after you take it until you press the key, change the Picture Review field to Hold. • To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off. 3. Press the key > Save. 155 RIM Confidential and Proprietary Information - Approved Third Parties Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen. 1. 2. 3. 4. On the Home screen, click the Camera icon. Press the key > Options. Change the Warn when pictures remaining drops to field. Press the key > Save. Change the location for storing pictures that you take 1. 2. 3. 4. On the Home screen, click the Camera icon. Press the key > Options. Change the Store Pictures field. Press the key > Save. Troubleshooting: Camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. The flash or video light dims or turns off If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash or video light might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen. 156 RIM Confidential and Proprietary Information - Approved Third Parties Depending on your BlackBerry® smartphone model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. • In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 81 Copy, move, rename, or delete a file, 135 Change the size of pictures that you take, 154 Change the video size and format, 151 I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software. Related information About file encryption, 277 157 RIM Confidential and Proprietary Information - Approved Third Parties Pictures How to: Pictures Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the key. • To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. • To rotate the picture, press the key > Rotate. Related information I receive an error message after I rotate a picture, 160 Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® smartphone storage space or a media card. 1. Open a picture attachment in a text message or highlight a picture on a webpage. 2. Press the key > Save Image > Save. Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. key > Set As Wallpaper. 3. Press the Related information My display changed, 222 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View Slide Show. To close the slide show, press the key. Change your slide show options 1. On the Home screen, click the Media icon. 158 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Media Options. • To change the number of seconds between slides in a slide show, change the Slide Show Interval field. • To change the type of slide transition used, change the Slide Show Transition field. 3. Press the key > Save. View pictures in list view or thumbnail view 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View List or View Thumbnail. Organize pictures by date or folder 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > View by Date or View by Folder. Create a picture folder 1. 2. 3. 4. 5. On the Home screen, click the Media icon > Pictures icon. Press the key > New Folder. If necessary, change the location that the folder is created in. Type a name for the folder. Click OK. Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations. 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > Import Pictures. Folders that contain pictures that aren't saved in the Picture Library folder or Camera Pictures folder appear. 3. Select the checkboxes beside the folders that you want to import. 4. Click Import Pictures. To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The folders that you imported remain in their original location, but are deleted from the Pictures application. To permanently delete the folders from both the Pictures application and from the smartphone storage space or media card, including any files that aren't pictures and that aren't visible in the folders in the Pictures application, highlight the folder. Press key > Delete. The folders that you imported are deleted from their locations on your smartphone storage space or the media card. 159 RIM Confidential and Proprietary Information - Approved Third Parties Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures in other folders, they'll no longer appear in the Camera Pictures folder. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click the Camera Pictures folder. Troubleshooting: Pictures Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. I receive an error message after I rotate a picture Every time you rotate a picture, your BlackBerry® smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again. I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. • In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 81 160 RIM Confidential and Proprietary Information - Approved Third Parties Copy, move, rename, or delete a file, 135 Change the size of pictures that you take, 154 Change the video size and format, 151 I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software. Related information About file encryption, 277 My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry® smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone. Related information Lock or unlock your smartphone, 24 Voice notes Record a voice note 1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon. 2. Click the record icon. 3. Do any of the following: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click the pause icon. Click the stop icon. Note: When you stop recording a voice note, the voice note is automatically saved. 161 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Voice notes Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. • In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 81 Copy, move, rename, or delete a file, 135 Change the size of pictures that you take, 154 Change the video size and format, 151 162 RIM Confidential and Proprietary Information - Approved Third Parties I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software. Related information About file encryption, 277 I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change the language, 36 Turn on or turn off audio and video shortcuts, 140 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 141 163 RIM Confidential and Proprietary Information - Approved Third Parties Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you of phone calls, messages, reminders, and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile is automatically updated. If you don't want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile. Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry® smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone or ring volume, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 75 Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. In the Name field, type a name for the profile. 4. Click the item that you want to change. 164 RIM Confidential and Proprietary Information - Approved Third Parties 5. Change the ring tone, notifier, or reminder information. 6. Press the key > Save. To delete a custom profile, highlight the profile. Press the key > Delete. Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. In the Name field, type the name of the contact alert. 4. In the Contacts field, type the name of the contact. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Silence your smartphone 1. On the home screen, click your Sound and Alert Profiles icon. 2. Do one of the following: • To receive flashing LED alerts only, click the • To receive vibrate alerts only, click the icon. icon. • To turn off all alerts, including contact alerts, click the icon. When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry® smartphone. Related information Silence the alarm, 200 165 RIM Confidential and Proprietary Information - Approved Third Parties Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card. Amber The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. If your smartphone is turned off, the LED changes to a solid green color when the battery is fully charged. Related information Turn off Bluetooth connection notification, 263 Turn on flashing LED notification for wireless coverage, 221 Change alarm notification options 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. Press the key > Save. Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save. 166 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection. My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions: • • On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off. 167 RIM Confidential and Proprietary Information - Approved Third Parties Browser How to: Browser Browser at a glance 168 RIM Confidential and Proprietary Information - Approved Third Parties Browser basics Browsing webpages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the keyboard. To stop loading a webpage, press the key > Stop. Related information No browser is available on my smartphone, 180 Zoom in to or out from a webpage On a webpage, press the key > Zoom. • To zoom in, on the trackpad, slide your finger up. • To zoom out, on the trackpad, slide your finger down. To turn off zoom mode, press the key. About tabbed browsing With tabbed browsing, you can open multiple webpages on your BlackBerry® smartphone at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs that you have open, the more memory your smartphone uses. Related information Open, close, or switch between tabs, 169 I can't open a new tab, 180 Open, close, or switch between tabs Do one of the following: • To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon. • To open a new tab for a link on a webpage, highlight the link. Press the key > Open Link in New Tab. • To switch between tabs, in the browser, press the key > Tabs. Click a tab. • To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon. 169 RIM Confidential and Proprietary Information - Approved Third Parties Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find or Find on Page. key > Find Next or Find Next on Page. View a list of web pages that you visited recently 1. On the Home screen, click the Browser icon. 2. Press the key > History. Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the key > Add to Home Screen. • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. 3. Click Add. Turn on browser shortcuts 1. 2. 3. 4. On the home screen, click the Browser icon. Press the key > Options. In the General section, select the Enable Keyboard Shortcuts checkbox. Press the key > Save. Related information Browser shortcuts, 55 Move back, move forward, or refresh a webpage On a webpage, press the key. • To move back or forward a webpage, click Back or Forward. • To refresh a webpage, click Refresh. 170 RIM Confidential and Proprietary Information - Approved Third Parties Return to the browser home page To perform this task, you must have a browser home page set on your BlackBerry® smartphone. 1. On a webpage, press the 2. Click Home. key. Close the browser 1. On a webpage, press the 2. Click Close. key. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image. • To zoom in to or out from the picture, press the • To stop zooming, press the key > End Zoom. • To return the picture to its original size, press the key > Zoom. key. Play a media file on a webpage 1. On a webpage, click a media file. 2. Click Open. Related information Supported audio and video file formats and extensions, 144 I cannot play a song or video on a web page, 180 Download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads. 1. On a webpage, click the file that you want to download. 2. In the Save dialog box, click Yes. Copying and sending web addresses Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. 171 RIM Confidential and Proprietary Information - Approved Third Parties • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key > Paste. Send a web address 1. On the home screen, click the Browser icon. • To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage. • To send a different web address, browse to a webpage. 2. Press the key > Send Link or Send Page Address. 3. Click a message type. To return to the browser after you send the message, press the key. Send a link or picture from a webpage 1. On a webpage, pause on or highlight a link or picture. 2. Press the key > Send Link or Send Image Link. 3. Click a message type. To return to the browser after you send the message, press the key. Browser bookmarks About bookmarks for webpages You can bookmark webpages that you visit frequently. When you bookmark a webpage, you can set whether you want the browser to check the webpage for updates periodically. Bookmarks that have been updated since the last time you visited them appear in italic. Bookmark a webpage 1. 2. 3. 4. On a webpage, press the key > Add to Bookmarks. In the Title field, type a name for the bookmark. In the Folder field, click the folder that you want the bookmark to appear in. Click Add. Change or delete a bookmark for a webpage 1. On the home screen, click the Browser icon. 2. Press the key > Bookmarks. 3. Highlight a bookmark. 172 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the • To delete a bookmark, click Delete. key. Click Save. Send a bookmark for a webpage 1. 2. 3. 4. 5. On the home screen, click the Browser icon. Press the key > Bookmarks. Highlight a bookmark. Press the key > Send Link. Click a message type. To return to the browser after you send the message, press the key. Move a bookmark for a webpage 1. 2. 3. 4. 5. On the Home screen, click the Browser icon. Press the key > Bookmarks. Highlight a bookmark. Press the key > Move. Click the new location. Add, rename, or delete a bookmark folder for webpages 1. 2. 3. 4. On the home screen, click the Browser icon. Press the key > Bookmarks. Highlight a bookmark folder. Press the key. • To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the keyboard. • To delete a bookmark folder, click Delete Folder. key on the Browser options Change your browser home page or start page 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, do one of the following: • To change the browser home page, in the Home Page field, type a web address. 173 RIM Confidential and Proprietary Information - Approved Third Parties • To use your browser home page as the start page when you first open the browser, change the Start Page field to Home Page. 4. Press the key > Save. Change the font size for text on webpages 1. 2. 3. 4. On the home screen, click the Browser icon. Press the key > Options. In the Web Content section, change the Default Font Size field. Press the key > Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry® smartphone uses when you search the Internet using the search icon on the Home screen. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, click Manage Search Engines. 4. Click a search engine. Related information Add a search engine from a website, 174 Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the Home screen, click the Browser icon. • To add a search engine from a link on a website, browse to the website. Click the link. Click Add. • To add a search engine from a website that doesn't provide a link, press the key. If New Search Engine appears in the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry® smartphone uses the optimal character encoding for a webpage. 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, change the Default text encoding field. 4. Press the key > Save. Stop loading images or playing embedded media files on webpages 1. On the home screen, click the Browser icon. 2. Press the key > Options. 174 RIM Confidential and Proprietary Information - Approved Third Parties 3. In the Web Content section, do one of the following: • To stop loading images on webpages, clear the Load Images checkbox. • To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox. 4. Press the key > Save. Stop blocking pop-ups on webpages 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Block Popups checkbox. Receive a prompt before you close the browser or stream media from the Internet 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, below Prompt Before, do one of the following: • To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Closing Tabs on Exit checkbox. • To receive a prompt confirming that you want to close the browser after you press the key, select the Closing Browser on Escape checkbox. • To receive a prompt before your BlackBerry® smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox. 4. Press the key > Save. Related information I receive a prompt to switch networks when I stream a song or video, 180 Delete browsing information Your BlackBerry® smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing information that you want to delete. 4. Click Clear Now. Turn off cookies in the browser 1. 2. 3. 4. On the Home screen, click the Browser icon. Press the key > Options. In the Privacy & Security section, clear the Accept Cookies check box. Press the key > Save. 175 RIM Confidential and Proprietary Information - Approved Third Parties Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Enable JavaScript checkbox. 4. Press the key > Save. Turn on geolocation in the browser If you turn on geolocation in the browser, some websites might be able to determine your approximate location. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Privacy & Security section, select the Enable Geolocation check box. 4. Press the key > Save. When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website check box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options. Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry® smartphone sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server. Browser security options If your email account uses a BlackBerry® Enterprise Server, you might not be able to change your browser security options. If you change a browser security option, other applications on your BlackBerry® smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. 176 RIM Confidential and Proprietary Information - Approved Third Parties Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak. Digest Strength Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms. The stronger the digest algorithm is, the more secure your browsing experience is. To accept data with weak digest algorithms, change this field to Allow Weak. To accept only data with strong digest algorithms, change this field to Strong Only. To be prompted to accept data with weak digest algorithms, change this field to Prompt. Depending on the options that your administrator sets, you might not be able to change this option. Server Exceptions View a list of servers that have certificate problems you have accepted. To stop permitting a connection to a website with a certificate problem, highlight the server key > Delete. exception. Press the Related information Manage browser security, 177 Manage browser security 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > TLS. Set the security options. Press the key > Save. Related information Browser security options, 176 Add a trusted content server If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3. In the Proxy TLS section, highlight the Trusted Servers field. 4. Press the key > Add Host. 177 RIM Confidential and Proprietary Information - Approved Third Parties 5. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You can manually add or change a website that is associated with a certificate. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. • To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the key > Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that is associated with the website. Click OK. • To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Press key > Edit. Change the certificate. Click OK. the 3. Press the key > Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® smartphone as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your smartphone even when your smartphone is not connected to the wireless network. Web applications that use browser push automatically push updates to your smartphone, unless you turn off browser push. Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Browser push options Option Description Process MDS Set whether your BlackBerry® smartphone accepts browser push messages from the BlackBerry® Enterprise Server or the BlackBerry® Internet Service. MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services. Process SMSC Set whether your smartphone accepts push messages that are SMS-based. 178 RIM Confidential and Proprietary Information - Approved Third Parties Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway. IP Hosts Set which WAP gateways your smartphone accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Turn off browser push 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Browser Push. Clear the Enable Push checkbox. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry® smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry® smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location. Add an RSS feed from the browser 1. 2. 3. 4. 5. In the browser, on a webpage with an RSS feed, press the Click Subscribe to RSS Feed. Select the checkbox beside each feed that you want to add. Click Subscribe. Click OK. key. 179 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry® smartphone. Try the following actions: • • Close a tab that you don't need. Close other applications that don't need to be open. Related information Close an app so that it is not running in the background, 235 Open, close, or switch between tabs, 169 I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator. To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt Before, clear the Switching to Carrier Network for Streaming Media checkbox. Related information Receive a prompt before you close the browser or stream media from the Internet, 175 I cannot play a song or video on a web page Your BlackBerry® smartphone might not support the size or file format of the song or video file. Related information Play a media file on a webpage, 171 No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® smartphone is connected to the wireless network. Related information Visit a webpage or search the Internet, 169 180 RIM Confidential and Proprietary Information - Approved Third Parties Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 181 RIM Confidential and Proprietary Information - Approved Third Parties About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 189 Synchronize organizer data over the wireless network, 182 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. Select the Wireless Synchronization checkbox. Press the key > Save. key > Options. If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 189 About synchronization conflicts, 89 182 RIM Confidential and Proprietary Information - Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the Home screen, click the Calendar icon. 2. Press the key > View. 3. Click a view. Go to a specific date in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key. • To move to a specific date, click Go To Date. • To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment. 3. Type the meeting or appointment information. • To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4. Do one of the following: • To send the meeting invitation to the participants that you invited, press the • To save an appointment, press the key > Save. key > Send. Related information Turn off your smartphone, 273 I can't schedule appointments that span multiple days, 189 I can't set some fields when scheduling appointments, 189 183 RIM Confidential and Proprietary Information - Approved Third Parties Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications. 1. 2. 3. 4. 5. On the Home screen, click the Calendar icon. Press the key > New Alarm. Type the alarm information. If you want the alarm to recur, change the Recurrence field. Press the key > Save. Switch calendars If your BlackBerry® smartphone is associated with multiple email accounts, you might have multiple calendars on your smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider. 1. On the Home screen, click the Calendar icon. 2. Press the key > Select Calendar. 3. Click a calendar. Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment. 3. Type the meeting or appointment information. • To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4. Do one of the following: • To send the meeting invitation to the participants that you invited, press the • To save an appointment, press the key > Save. Related information Turn off your smartphone, 273 I can't schedule appointments that span multiple days, 189 I can't set some fields when scheduling appointments, 189 Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 184 key > Send. RIM Confidential and Proprietary Information - Approved Third Parties 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept, Tentative, or Decline. 3. If you declined a delegated meeting invitation, do one of the following: • To decline the meeting, click Decline. • To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate. 4. Do one of the following: • To send the response without adding comments, click Send Response. • To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted from the email application on your computer. View your calendar when responding to a meeting In a meeting invitation, press the key > View Calendar. To return to the meeting invitation, press the key. Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. In a meeting or meeting invitation, below the list of meeting participants, click View Availability. • If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), key > Show Legend. press the Change the list of participants for a meeting To perform this task, you must be the meeting organizer. 1. 2. 3. 4. In a meeting, in the Accepted or Declined field, highlight a contact. Press the key. Click Invite Attendee, Change Attendee, or Remove Attendee. Press the key > Save. 185 RIM Confidential and Proprietary Information - Approved Third Parties Forward a meeting invitation To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead. In a meeting or a meeting invitation, press the key > Forward. Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response. Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation. 1. In a meeting invitation, press the key > Delegate. 2. Click a contact. • To send the response without adding comments, click Send Response. • To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields. • To change the day that displays as the first day of the week in Week view, change the First Day Of Week field. • To hide free time in Agenda view, clear the Show Free Time in Agenda View check box. 3. Press the key > Save. Change options for reminders 1. On the Home screen, click the Calendar icon. 186 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Calendar Display and Actions. • To change the snooze time for reminders, change the Snooze field. • To change the default reminder time for calendar entries, change the Default Reminder field. 3. Press the key > Save. Related information Turn off your smartphone, 273 Change options for multiple calendars 1. On the Home screen, click the Calendar icon. 2. Press the key > Options. 3. Click a calendar. • To change the color that is used for appointments from the calendar, change the Appointment Color field. • To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box. 4. Press the key > Save. Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Calendar (CICAL) field. Press the key > Save. Change how long your smartphone stores calendar entries 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Change the Keep Appointments field. Press the key > Save. Your BlackBerry® smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Select the Show Tasks check box. Press the key > Save. 187 RIM Confidential and Proprietary Information - Approved Third Parties Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Related information Conference call meetings, 188 Create a conference call meeting from your smartphone To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. 1. In a meeting, select the Conference call checkbox. 2. Type the information for the conference call. 3. Press the key > Save. Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry® smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature. 1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces. 2. Type a lowercase x. Do not include spaces before or after the x. 3. Type the participant access code. Type a space after the participant access code. 4. Type CCM: and the moderator conference call bridge number. Do not include spaces. 5. Type a lowercase x. Do not include spaces before or after the x. 6. Type the moderator access code. Type a space after the moderator access code. Example If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space. 188 RIM Confidential and Proprietary Information - Approved Third Parties Enter a conference call meeting Do one of the following: • In a meeting notification, click Join Now. • In the calendar, highlight the meeting. Press the key > Join Now. Related information I can't enter a conference call with the Join Now option, 190 Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry® smartphone. 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Conference Calling. 3. Type your conference call information. 4. Press the key > Save. Troubleshooting: Calendar I can't schedule appointments that span multiple days If you use IBM® Lotus Notes®, you can't schedule appointments that span multiple days. I can't set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting. Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 189 RIM Confidential and Proprietary Information - Approved Third Parties Related information About synchronization conflicts, 89 Synchronize organizer data over the wireless network, 182 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry® smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option. Try the following actions: • • If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the Location field or the Notes section. If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits before dialing an extension. From the home screen, press the key. Press the key > Options > Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value or to My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with the Join Now option again. Related information Enter a conference call meeting, 189 190 RIM Confidential and Proprietary Information - Approved Third Parties Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the key > Save. Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all your contacts. 1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field. 2. Click a field. 3. Press the key > Change Field Name. 4. To change the name of the field, place the cursor in the field. Press the key > Change Field Name. Type a name for the field. Press the key on the keyboard. 5. Type the information that you want to add to the custom field. 6. Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry® smartphone with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software. Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry® smartphone either pauses before dialing the additional numbers (pause) or prompts you to type them (wait). 1. 2. 3. 4. After you type the main part of a phone number in a phone number field, press the Click Add Pause or Add Wait. Type the additional numbers. Press the key > Save. key. 191 RIM Confidential and Proprietary Information - Approved Third Parties Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. key > Save. Change the contact information. Press the • To change a contact using information on your BlackBerry® smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key > Add to Contacts > Add to Existing Contact. Click a contact. If necessary, add contact information. Press the key > Save. • To delete a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Delete. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry® Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon. • To search for a contact in your contact list, type all or part of a contact's name. • To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK. 2. Highlight a contact. 3. Press the key. • To view information for a contact, click View. • To add a contact from your organization's contact list to your contact list, click Add to Contacts. • To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts. • To view the next 20 matches in your organization's contact list, click Get More Results. • To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve. • To delete the search results after you have searched your organization's contact list, click Delete Lookup. • To start a new search when you are searching your organization's contact list, click Lookup. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. key > Attach > Contact. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Continue. Related information I can't attach a file to a text message, 110 Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 192 RIM Confidential and Proprietary Information - Approved Third Parties 4. 5. 6. 7. 8. Press the key > Add Picture. Find, highlight, and click a picture. If necessary, move the crop box to the portion of the picture that you want to use. Press the key > Crop & Save. Press the key > Save. Related information My contact pictures keep changing, 198 Change or delete a contact picture 1. 2. 3. 4. On the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Highlight the contact picture. • To change the contact picture, press the Picture. • To delete the contact picture, press the 5. Press the key > Replace Picture. Highlight a picture. Press the key > Select > Delete Picture. key > Save. Related information My contact pictures keep changing, 198 About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the 2. Select the check box beside a category. 3. Press the key > Save. key > Categories. To remove a category from a contact, task, or memo, clear the check box beside the category. 193 RIM Confidential and Proprietary Information - Approved Third Parties Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the key > Filter. 3. Press the key > New. 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Synchronizing contacts About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4. 194 In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. Select the Wireless Synchronization checkbox. Press the key > Save. key > Options. RIM Confidential and Proprietary Information - Approved Third Parties If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 189 About synchronization conflicts, 89 About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 189 Synchronize organizer data over the wireless network, 182 195 RIM Confidential and Proprietary Information - Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. Personal distribution lists Create a personal distribution list You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry® smartphone do not appear in the email application on your computer. 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Contacts icon. Press the key > New Group. Type a name for the personal distribution list. Press the key > Add Member. Click a contact. To add another contact, repeat steps 4 to 5. Press the key > Save Group. Change or delete a personal distribution list 1. On the Home screen, click the Contacts icon. 2. Highlight a personal distribution list. 3. Press the key. • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key > Save Group. • To delete a personal distribution list, click Delete Group > Delete. Note: When you delete a contact from a personal distribution list, the contact remains in your contact list. Multiple contact lists About multiple contact lists If your BlackBerry® smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone. For more information, contact your wireless service provider. 196 RIM Confidential and Proprietary Information - Approved Third Parties View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Contact List (SYNC) field. Press the key > Save. Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. 3. Change the Global Name Display field. 4. Press the key > Save. View the number of contacts stored on your smartphone 1. On the Home screen, click the Contacts icon. 2. Press the key > Options. 3. Click a contact list. The Number of Entries field displays the number of contacts that are stored in the contact list. Sort contacts or tasks 1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon. 197 RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. Press the key > Options. If necessary, click General Options. Change the Sort By field. Press the key > Save. Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Related information Create a custom contact field, 191 My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry® smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges. To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures. 198 RIM Confidential and Proprietary Information - Approved Third Parties Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click OK. 3. Do any of the following: • To receive a prompt when your BlackBerry® smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On. 4. Press the key > Save. Related information The time on my smartphone isn't correct, 202 Display a second time zone on the clock You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone. 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the Home Time Zone field. Press the key > Save. Related information The time on my smartphone isn't correct, 202 Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 199 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the When Charging field. Press the key > Save. Turn on the alarm 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Set Alarm. On the trackpad, slide your finger up or down to highlight On or Weekdays. Click the trackpad. At the top of the Home screen, a clock indicator appears. To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application. Related information Turn off your smartphone, 273 Silence the alarm • • If snooze is not turned on, click Dismiss. If snooze is turned on, click Snooze. Change alarm notification options 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. Press the key > Save. Set options for bedside clock mode You can set which sounds or notifications are turned off when bedside clock mode is on. 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. In the Bedside Mode section, do any of the following: • To turn off the flashing LED notification, select the Disable LED checkbox. 200 RIM Confidential and Proprietary Information - Approved Third Parties • To turn off the connection to the wireless network, so that your BlackBerry® smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. • To dim the screen, select the Dim Screen checkbox. • To use a different sound profile, change the Sound Profile field. 4. Press the key > Save. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Enter Bedside Mode. To turn off bedside clock mode, press the key. Use the stopwatch 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Stopwatch. 3. Click the start/stop icon. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the key > Send Results. Click a message type. Use the timer 1. 2. 3. 4. 5. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Timer. Press the key > Set Timer. Set the time. Click OK. • To start or stop the timer, click the start/stop icon. • To reset the timer, click the reset icon. The timer continues to count down after you exit the Clock application. Change timer notification options 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields. key > Save. Press the 201 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time. • If you've traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® smartphone. To update the time zone data, press the key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator. Related information Display a second time zone on the clock, 199 Set the date and time, 199 202 RIM Confidential and Proprietary Information - Approved Third Parties Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence. • To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date and recurrence. • To create a memo, click New Memo. Type a title and the memo. 2. Press the key > Save. Send a task or memo 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. Highlight a task or memo. Press the key > Forward As. Click a message type. Change or delete a task or memo On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. • To change the task or memo, click it. Change the task or memo information. Press the • To delete the task or memo, highlight it. Press the key > Delete. key > Save. Change the status of a task 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the key. • To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save. 203 RIM Confidential and Proprietary Information - Approved Third Parties Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Select the Show Tasks check box. Press the key > Save. Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 204 RIM Confidential and Proprietary Information - Approved Third Parties Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. Select the Wireless Synchronization checkbox. Press the key > Save. key > Options. If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 189 About synchronization conflicts, 89 About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. 205 RIM Confidential and Proprietary Information - Approved Third Parties Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 189 Synchronize organizer data over the wireless network, 182 Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the 2. Select the check box beside a category. 3. Press the key > Save. key > Categories. To remove a category from a contact, task, or memo, clear the check box beside the category. Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the key > Filter. 3. Press the key > New. 206 RIM Confidential and Proprietary Information - Approved Third Parties 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Save. 207 RIM Confidential and Proprietary Information - Approved Third Parties Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text 1. Press and hold the key. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key. 3. Click Cut or Copy. 208 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Paste. Type a symbol Press the key. Type the letter that appears below the symbol. Type an accent or special character Press and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the accented or special character appears. Clear text from a field In a field that you typed text into, press the key > Clear Field. About typing input methods The typing input method that you use determines how you type. For example, if you are using the predictive input method, your BlackBerry® smartphone displays a list of suggested words as you type so that you do not have to type the entire word. The language that you are typing in determines the typing input methods that are available. If you are typing in a language that has multiple typing input methods, you can switch between typing input methods when you are typing. When you are typing in certain fields such as password fields, your smartphone might automatically switch your typing input method. Type text using SureType technology 1. Press the letter key once for each letter in a word. 2. Do any of the following: • To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard. • To select an item from the list that appears when you type and continue typing the same word, click the item. • To change a letter in a word that you're typing, highlight the letter. Click the alternate letter that appears on the screen. • To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key. Type text using multi-tap To perform this task, you must be using your BlackBerry® smartphone in portrait view. Do any of the following: • To type the first letter on a key, press the letter key once. • To type the second letter on a key, press the letter key twice. • To type the third letter on a key, press the letter key three times. 209 RIM Confidential and Proprietary Information - Approved Third Parties • To type the fourth letter on a key, press the letter key four times. For example, to type run, you would press the R key three times, the U key twice, and the N key twice. Typing input methods Change options for typing input methods 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Typing. For a keyboard, click Advanced Style Options. Change the options. Press the key > Save. Change your typing style You can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. 4. Press the key > Save. Type text using the predictive input method When you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the • To select the highlighted suggestion and continue typing, click the word. • To ignore the suggestions, keep typing. key on the keyboard. Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language. Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® smartphone recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you're using the Arabic or Russian input methods, words that you add to your custom dictionary are displayed in the list that appears when you type. 210 RIM Confidential and Proprietary Information - Approved Third Parties Stop adding items to the custom dictionary automatically 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Typing. For a keyboard, click Advanced Style Options. Clear the Typing checkbox. Change the Email field to Off. Press the key > Save. Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry® smartphone recognizes the word when you check spelling. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Custom Dictionary. • To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard. • To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on the keyboard. • To delete a word from the custom dictionary, highlight the word. Press the key > Delete. Word Substitution About word substitution Word substitution is designed to replace specific text that you type with preloaded word substitution entries. If you type text that can be replaced with a word substitution entry, the text changes after you press the Space key. Your BlackBerry® smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later. Related information Change or delete a word substitution entry, 212 Undo a Word Substitution change If the Word Substitution feature changes a word that you don't want to change, you can undo the change. When you are typing, press the key twice. Turn off word substitution 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 211 RIM Confidential and Proprietary Information - Approved Third Parties 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save. Create a word substitution entry 1. 2. 3. 4. 5. On the home screen or in a folder, click the Options icon. Click Typing and Language > Word Substitution. Press the key > New. In the Replace field, type the text to replace. In the With field, do one of the following: • Type replacement text. • To insert a macro (for example, the current date or time), press the key > Insert Macro. 6. Do one of the following: • To capitalize the entry exactly as you typed it, change the Using field to Specified Case. • To capitalize the entry according to the context, change the Using field to SmartCase. 7. In the Language field, change the language. 8. Press the key > Save. Change or delete a word substitution entry 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Typing and Language > Word Substitution. Highlight a word substitution entry. Press the key. • To change the word substitution entry, click Edit. Change the entry. Press the • To delete the word substitution entry, click Delete. key > Save. Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, or Turkish. Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry® smartphone doesn't recognize, spelling suggestions, when available, appear in bold in the list that appears when you type. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save. 212 RIM Confidential and Proprietary Information - Approved Third Parties I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® smartphone to check spelling automatically before you send an email. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Spell Check. 3. Change one or more options. 4. Press the key > Save. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary. • To stop checking spelling, press the key > Cancel Spell Check. Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish. I have no Advanced Style Options If you changed your smartphone typing style to Direct, Advanced Style Options isn't available. 213 RIM Confidential and Proprietary Information - Approved Third Parties If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes available again. 214 RIM Confidential and Proprietary Information - Approved Third Parties Keyboard How to: Keyboard Show or hide the keyboard hide bar By default, a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard. You can change your options to show or hide the bar. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Select or clear the Enable Virtual Keyboard Hide Bar checkbox. 4. Press the key > Save. Assign an application to a convenience key Your BlackBerry® smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Convenience Key. 3. Change the Convenience Key Opens field. 4. Press the key > Save. Change the default currency symbol 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Change the Currency Key field. Press the key > Save. Set the cursor speed 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Change the Key Rate field. Press the key > Save. Turn on key tones 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 215 RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Key Tone checkbox. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Change the Horizontal Sensitivity field and Vertical Sensitivity field. 4. Press the key > Save. Turn on or turn off trackpad sounds 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Typing and Language > Trackpad Sensitivity. Select or clear the Audible Roll checkbox. key > Save. Press the Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • • 216 If you haven't done so, assign an application to the key. Verify that you didn't delete the application that you assigned to the key. RIM Confidential and Proprietary Information - Approved Third Parties Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry® smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a display language You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Connect your smartphone to your computer and open the BlackBerry Desktop Software. For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software. Delete a language You can delete languages that you don't use to increase the amount of storage space available. 1. On the home screen, click the Setup icon. 2. Click Languages > Manage Languages. 3. Select the languages you want to keep. 4. Click Update. Any languages that you don't select are deleted from your BlackBerry® smartphone. Change the language 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language and Method. • To change the display language, change the Display Language field. • To change the typing language, change the Typing Language field. • To change the language for voice commands, change the Voice Dialing Language field. 3. Press the key > Save. 217 RIM Confidential and Proprietary Information - Approved Third Parties Use a shortcut for switching typing input languages when you're typing 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language and Method. • To switch the typing input language by holding the field to Alt-Enter. • To switch the typing input language by holding the field to Shift-Space. 3. Press the key > Save. key and pressing the key, change the Shortcut Keys key and pressing the Space key, change the Shortcut Keys To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None. Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry® Enterprise Server or BlackBerry® Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. • Connect your smartphone to your computer and open the BlackBerry Desktop Software. For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software. 218 RIM Confidential and Proprietary Information - Approved Third Parties Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 222 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Do any of the following: • To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry® smartphone, change the Backlight Timeout field. • To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox. 4. Press the key > Save. Related information The screen turns off, 40 Change the display font 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Change the font fields. Press the key > Save. Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu. 219 RIM Confidential and Proprietary Information - Approved Third Parties You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders. You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All. • To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only. • To show all hidden application icons, press the key > Show All Icons. • To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field. Related information My display changed, 222 Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. 1. On the home screen, press the key > Options. 2. Change the Downloads Folder field. 3. Press the key > Save. Add, rename, or delete a folder on the home screen On the home screen, do one of the following: • To add a folder, press the key > Add Folder. Type a name for the folder. Click Add. • To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save. • To delete a folder, highlight a folder. Press the key > Delete. Add a message that appears when your smartphone is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen. 220 RIM Confidential and Proprietary Information - Approved Third Parties 3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save. Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Touchscreen Sensitivity. • If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number. • If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change the Hover Period field to a faster speed. 3. Press the key > Save. Turn off pop-up menus You can stop pop-up menus from appearing when you touch and hold your finger on the screen. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Touchscreen Sensitivity. 3. Clear the Open Pop-up Menu on Touch-hold checkbox. 4. Press the key > Save. Turn on flashing LED notification for wireless coverage 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Display > Screen Display. Select the LED Coverage Indicator checkbox. Press the key > Save. When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. • To use grayscale for the screen display, change the Color Contrast field to Greyscale. • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save. 221 RIM Confidential and Proprietary Information - Approved Third Parties Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World™. Change themes 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. In the Theme section, click a theme. Click Activate. To delete a theme, click the theme. Click Delete. Related information My display changed, 222 Troubleshooting: Screen display My display changed Depending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes. No application opens when I press a Convenience key Try the following: • • If you haven't done so, assign an application to the key. Verify that you didn't delete the application that you assigned to the key. The screen turns off When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. To turn on the screen, click the trackpad or press a key. Related information 222 RIM Confidential and Proprietary Information - Approved Third Parties Set options for backlighting, 219 A pop-up menu appears when I touch the screen When you touch and hold your finger on the screen for a certain amount of time, a pop-up menu appears to provide a quick way to select common menu items. You can turn off pop-up menus or change the touchscreen sensitivity options to increase the amount of time before pop-up menus appear. Related information Turn off pop-up menus, 221 Set the touch screen sensitivity, 221 223 RIM Confidential and Proprietary Information - Approved Third Parties GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry® smartphone, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased. To avoid these charges, you can turn off location aiding or location data, but it might take longer for your smartphone to get your GPS location. For more information about data service charges, contact your wireless service provider. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. • To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled. • To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled While Roaming. • To turn off location data, in the Location Data section, change the Setting field to Disabled. • To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While Roaming. 3. Press the key > Save. Turn on GPS technology Depending on your BlackBerry® smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the Location Services field to Location On. 4. Press the key > Save. To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth® enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon. 224 RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the Location Services field to Location Off. 4. Press the key > Save. Get your GPS location Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Press the key > Refresh Location. The longitude and latitude coordinates for your current location appear. Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry® smartphone to open sky. If you are indoors, move close to a window. If you have paired your smartphone with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS location. 225 RIM Confidential and Proprietary Information - Approved Third Parties Compass How to: Compass View location on a map from the compass You can view the compass and your location on a map at the same time. 1. On the home screen or in the Applications folder, click the Compass icon. 2. Press the key > Location on Map. To return to the Compass application, press the key > Close. Navigate to a destination In order to perform this task, GPS technology must be turned on. You can use the Compass application to help you navigate by direction rather than by a driving route, for example, if you are in an area with no roads or if you are walking to your destination. 1. On the home screen or in the Applications folder, click the Compass icon. 2. Press the key > Set Destination. • To find your destination on the map, place the cursor on the map. • To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Click the destination. • To search for a point of interest, such as a business or landmark, in the Search field, type the information for the point of interest. Click the destination. The compass displays the direction of the destination. To clear the destination from the compass, press the key > Clear Destination. Calibrate the compass manually When "Calibration required" appears at the bottom of the screen, you should calibrate the compass manually for a more accurate compass reading. 1. On the home screen or in the Applications folder, click the Compass icon. 2. Press the key > Calibration. 3. Flip and tilt your BlackBerry® smartphone until it vibrates. 226 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Compass I'm not receiving an accurate reading from the compass Try the following actions: • • • If the compass doesn't point north, move your BlackBerry® smartphone away from metal or magnets. If "Calibration required" appears at the bottom of the screen, calibrate the compass manually. To help prevent metal and magnets from interfering with the compass, close the Compass application before you get in a vehicle or insert your smartphone in a holster. Related information Calibrate the compass manually, 226 227 RIM Confidential and Proprietary Information - Approved Third Parties Maps How to: Maps Pan a map To pan a map, your BlackBerry® smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map. 1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the key > Pan Mode. 3. On the trackpad, slide your finger in any direction. Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry® smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map. 1. On the Home screen, click the Maps icon. 2. If your smartphone is in pan mode, press the key > Zoom Mode. 3. Do one of the following: • To zoom in, on the trackpad, slide your finger up. • To zoom to a point on a map, press the key > Zoom to Point. • To zoom out, on the trackpad, slide your finger down. View a location on a map 1. On the Home screen, click the Maps icon. 2. Press the key > Find a Location. • To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest. • To view a new location, in the Find an address field, type an address. Highlight the location. • To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information. • To view a favorite location, in the Favorites section, highlight the location. 3. Press the key > View on Map. If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. 228 RIM Confidential and Proprietary Information - Approved Third Parties View an address on a map using a link When your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map. View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location. 1. On the Home screen, click the Maps icon. 2. Press the key > Find Location. 3. In the Find a store, café, etc. field, type the point of interest information. 4. Press the key on the keyboard. 5. Press the key > View All on Map. View contact information for a point of interest Points of interest are displayed on maps as location markers. 1. On the Home screen, click the Maps icon. 2. Press the key > Find Location. 3. In the Find a store, café, etc. field, type information for a point of interest. 4. Highlight the location. 5. Press the key > Display Details. Add a location to your list of favorites 1. On the Home screen, click the Maps icon. 2. View a location on a map. 3. Press the key > Add as Favorite > OK. To view the list of your favorite locations, press the key > Favorites. Change the information for a location in your list of favorites 1. 2. 3. 4. 5. On the Home screen, click the Maps icon. Press the key > Favorites. Highlight a location. Press the key > Edit Favorite. Do any of the following: 229 RIM Confidential and Proprietary Information - Approved Third Parties • In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK. Delete a location from your list of favorites 1. 2. 3. 4. 5. On the Home screen, click the Maps icon. Press the key > Favorites. Highlight a location. Press the key > Remove as Favorite. Click Yes. Get directions 1. On the Home screen, click the Maps icon. 2. Press the key > Get Directions. 3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry® smartphone has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location. • To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are viewing a favorite location, click the location address. • To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location on the map. • To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the Find a store, café, etc. field, type the information for the point of interest. Press the key on the keyboard. Click a point of interest. • To specify a contact's address, set the Start field to Find Location. In the Find a store, café, etc. field, type the contact's name. Click the contact. • To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, type key on the keyboard. Click the location. the address. Press the • To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location. 4. Repeat step 3 to specify an ending location. 5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox beside one or more route options. Click OK. 6. Click Search. Send a location You can send a location as a message, for example, in an email or instant message. The message that you send includes a link to the location so that the recipient can view the location on a map. 1. Do one of the following: • To send a location you are viewing on a map, press the key. 230 RIM Confidential and Proprietary Information - Approved Third Parties • To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location. 3. Click a message type. Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Copy Location. To paste the location, press the key > Paste. Clear a map When you clear a map, any route information displayed on the map no longer appears. 1. On the Home screen, click the Maps icon. 2. On a map, press the > Clear Map. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth® enabled GPS receiver. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Location Settings. Change the GPS Data Source field. Press the key > Save. Keep backlighting on when you track your movement By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage. 1. On the Home screen, click the Maps icon. 2. Press the key > Options. 3. Change the Backlight Timeout When Battery Level field. 4. Press the key > Save. Related information Set options for backlighting, 219 231 RIM Confidential and Proprietary Information - Approved Third Parties Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options. 2. Click Global Map Options. 3. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. 4. Press the key > Save. Change the units of measure for maps 1. 2. 3. 4. On a map, press the key > Options. Click Global Map Options. Change the System of Measurement field. Press the key > Save. Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change. 1. On a map, press the key > Options. 2. Click Global Map Options. 3. Do one of the following: • To view text on maps only in English, change the Map Display Language field to English. • To view text on maps in the language of the location you are viewing, change the Map Display Language field to International. 4. Press the key > Save. 232 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Maps Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. 233 RIM Confidential and Proprietary Information - Approved Third Parties Applications How to: Applications About multitasking Your BlackBerry® smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message. There are also shortcuts for most applications that can help you to perform common tasks quickly. Note: The more applications that you have running, the more storage space and battery power your smartphone uses. To optimize the performance of your smartphone, try to close applications when you are finished with them. Related information Close an app so that it is not running in the background, 235 Keep an application running in the background and switch to another application, 235 Create a BlackBerry ID When you create a BlackBerry® ID, you can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your BlackBerry smartphone. 1. Do one of the following: • From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID. • If you are prompted on your smartphone, click Create New. 2. Complete the instructions on the screen. Change your BlackBerry ID information You can change your user name, display name, security question and answer, and password. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > BlackBerry ID. 3. Change the fields. 4. Press the key > Save. You can also change your BlackBerry ID information from a computer, by going to www.blackberry.com/blackberryid. 234 RIM Confidential and Proprietary Information - Approved Third Parties Keep an application running in the background and switch to another application • • • To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for. To return to the Home screen if you are not on a call, press the key. key until the application switcher appears. Click To return to the Home screen if you are on call, press and hold the the Home icon. Note: If you press the key while you are on a call, you will end the call even if you have switched to another application. Related information Close an app so that it is not running in the background, 235 About multitasking, 234 Close an app so that it is not running in the background To optimize the performance of your BlackBerry® smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears. 2. Click an application icon. 3. In the app, do one of the following: • Press the key > Close. • Press the key. If necessary, continue to press the key until the home screen appears. Related information Keep an application running in the background and switch to another application, 235 About multitasking, 234 Require your smartphone password before adding an app To perform this task, you must have set a BlackBerry® smartphone password. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Password. Select the Prompt on Application Install check box. Press the key > Save. View properties for an application 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Click an application. 235 RIM Confidential and Proprietary Information - Approved Third Parties Delete an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View the size of an application database 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3. Press the key > Database Sizes. Troubleshooting: Applications I can't add, update, or return to the previous version of an app If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update smartphone apps. For more information, contact your administrator. Try the following actions: • • Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry® smartphone. Try one of the following: • • • 236 If you downloaded the app from the BlackBerry App World™ storefront, on the Home screen, click the BlackBerry App key > Help. World icon. Press the If you downloaded the app with the BlackBerry® Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software. If you downloaded the app from your wireless service provider or a third-party organization, for more information about restoring the app, contact your wireless service provider or the third-party organization. RIM Confidential and Proprietary Information - Approved Third Parties Error messages: BlackBerry Device Software "App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200." Error message and cause Possible solution Error 101: Application error Try the following actions: Error 102: Java file error • • Error 106: Graphics system error Error 205: Security service error Reset your BlackBerry® smartphone. If the error message still appears after you reset your smartphone, reload your BlackBerry® Device Software. The reload process deletes your smartphone data. Error 502: Process terminated error Error 503: Data corruption issue Error 504: Data corruption issue Error 505: BlackBerry Device Software update error Error 507: Application file error Error 508: Invalid object found Error 512: System error Error 523: BlackBerry Device Software error Error 525: System error Error 526: Critical object missing Error 527: Critical object missing Error 529: File system corruption Error 532: Application error Error 543: Incompatible file system Error 552: Insufficient storage space available during startup Error 561: Application error Error 602: Application error Error 603: Application error Error 200: BlackBerry Device Software error Error 545: Incompatible file system Try the following actions: • • 237 Reset your smartphone. If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. RIM Confidential and Proprietary Information - Approved Third Parties Related information BlackBerry Device Software, 239 Getting started: Security, 0 Reset your smartphone, 273 Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you reload the BlackBerry® Device Software, download and install the latest version of the BlackBerry® Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer. Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue, such as an application error. 1. Connect your smartphone to your computer. 2. Open the BlackBerry Desktop Software. 3. In the BlackBerry Desktop Software, click Update. 4. To download the most recent version of your BlackBerry Device Software, click Get update. 5. Do any of the following: • To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone when you reload the software. • To encrypt your backup data, click Encrypt backup file. • If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox. 6. Click Install update. Related information About updating the BlackBerry Device Software, 239 238 RIM Confidential and Proprietary Information - Approved Third Parties BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • To access new applications and features • To resolve a technical issue • Your wireless service provider requires you to update the BlackBerry Device Software The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone. You cannot use your smartphone or make emergency calls when the update is in progress. Do not remove the battery while the update is in progress. Over the wireless network You can update your BlackBerry Device Software over the wireless network if a Software Update icon appears on the home screen of your smartphone. You can also check for updates manually through the smartphone options. The available update might be a complete software update, or a partial software update only. If the available update is a complete software update, your smartphone data is backed up on your smartphone and restored during the installation process. Your wireless service provider or administrator might not allow you to update the BlackBerry Device Software over the wireless network, or might not allow you to update it when there is a greater volume of network traffic. Depending on your wireless service provider, extra fees might apply when you download the update to your smartphone. From a website You can update your BlackBerry Device Software by connecting your smartphone to your computer and visiting www.blackberry.com/update. If your work email account uses a BlackBerry® Enterprise Server, your administrator might not allow you to update the BlackBerry Device Software from a website. Using the BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from your computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Update the BlackBerry Device Software from a website If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization. 239 RIM Confidential and Proprietary Information - Approved Third Parties Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. From your computer, visit www.blackberry.com/update. 2. Click Check for Updates. 3. Connect your BlackBerry smartphone to your computer. 4. Complete the instructions on the screen. Related information About backing up and restoring smartphone data, 181 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 242 Update the BlackBerry Device Software using the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Connect your BlackBerry® smartphone to your computer and open the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. Related information About backing up and restoring smartphone data, 181 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 242 Update the BlackBerry Device Software over the wireless network You can use your BlackBerry® smartphone when you download the BlackBerry® Device Software but not while you install the software. During the installation process, your smartphone might reset or display a white screen. If encryption is turned on, you might need to type your password at various times during the installation process. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. On the home screen, click the icon. If you don't have the icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. 2. Complete the instructions on the screen. Related information About backing up and restoring smartphone data, 181 I can't update the BlackBerry Device Software over the wireless network, 242 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 242 240 RIM Confidential and Proprietary Information - Approved Third Parties Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Software Updates. • If you recently updated your BlackBerry® Device Software, to return to the previous software version, press the key > View Result > Downgrade. • To downgrade to an earlier software version, scroll to a software version that the icon appears beside. Click Perform Downgrade. Follow the instructions on the screen. Delete the previous version of the BlackBerry Device Software Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. If you recently updated your BlackBerry® Device Software over the wireless network, the previous version of your software might be temporarily stored on your BlackBerry smartphone. To increase the amount of application storage on your smartphone, you can delete the previous version. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Press the key > View Result. Press the key > Delete Downgrade Data. Related information I can't update the BlackBerry Device Software over the wireless network, 242 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 242 Hide or show an optional BlackBerry Device Software update Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. If a BlackBerry® Device Software update is optional, you can hide the update on the Software Updates screen and hide the Software Update icon. Mandatory updates can't be hidden. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Software Updates. • To hide an optional update, highlight a software version. Press the key > Hide. • To show all hidden updates, press the key > Show All. Related information I can't update the BlackBerry Device Software over the wireless network, 242 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 242 241 RIM Confidential and Proprietary Information - Approved Third Parties Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions. • If supported by your input language, in a message or memo, type myver followed by a space. Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry® Device Software over the wireless network. Try the following actions: • • • • • Verify that your BlackBerry smartphone is connected to a wireless network. Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless service provider. Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic. Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website. If your work email account is associated with a BlackBerry® Enterprise Server, check with your administrator for BlackBerry Device Software updates. Your administrator might not allow you to update your software over the wireless network, or might allow you to update only to a specific version. My smartphone doesn't have enough available storage space to update the BlackBerry Device Software Try the following actions: • Delete display languages, themes, or third-party applications that you don't use. • Delete messages and calendar entries that you don't need. • Delete browsing information. 242 RIM Confidential and Proprietary Information - Approved Third Parties Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not reflect network connections, only the ability of your smartphone model to connect to those networks. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type. 243 RIM Confidential and Proprietary Information - Approved Third Parties • To turn off a network connection, clear the checkbox beside a connection type. • To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to a Wi-Fi network, 256 I can't connect to the mobile network, 249 I can't connect to a Wi-Fi network, 256 Turn on or turn off airplane mode You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on airplane mode, click All Off. • To turn off airplane mode, click Restore Connections. Related information Turn on or turn off a network connection, 243 Turn on or turn off data service or set roaming options, 245 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Roaming About roaming and international roaming In most cases, your BlackBerry® smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen. If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam. If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally. For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. 244 RIM Confidential and Proprietary Information - Approved Third Parties Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Change the Network Selection Mode field to Manual. 4. Click a wireless network. 5. Press the key > Close. To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic. Related information I can't connect to the mobile network, 249 Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® smartphone so that only phone and basic text messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from receiving additional roaming charges. For more information, contact your wireless service provider. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Do one of the following: • To turn on or turn off data service, change the Data Services field. • To turn on or turn off data service when roaming, change the While Roaming field. • To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt. 4. Press the key > Close. Related information I can't connect to the mobile network, 249 Data service unavailable, 249 Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® smartphone uses these other wireless networks. Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. 245 RIM Confidential and Proprietary Information - Approved Third Parties Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > My Preferred Network List. 4. Press the key > Add Network. • To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to your smartphone, click Select From Known Networks. Click a wireless network. Click Select Network. • To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 5. Press the key > Close. Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > My Preferred Network List. 4. Highlight a wireless network. 5. Press the key > Delete. 6. Press the key > Close. Change the order of preferred networks To perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > My Preferred Network List. 4. Highlight a wireless network. 5. Press the key > Move. 6. Click the new location. 7. Press the key > Close. 246 RIM Confidential and Proprietary Information - Approved Third Parties Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network. 1. 2. 3. 4. On the Home screen, click the Manage Connections icon. Click Networks and Connections > Mobile Network. Change the Network Mode field. Press the key > Close. Related information I can't connect to the mobile network, 249 Turn on flashing LED notification for wireless coverage 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Display > Screen Display. Select the LED Coverage Indicator checkbox. Press the key > Save. When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. 247 RIM Confidential and Proprietary Information - Approved Third Parties Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Your NFC connection is turned on. Related information About emergency calls and Emergency Callback Mode, 61 248 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • • • • • If your BlackBerry® smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly. Verify that you turned on the connection to the wireless network. Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your smartphone remains connected to that wireless network until you select your wireless service provider's network again. If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the connection speed. Related information Turn on or turn off a network connection, 243 Switch wireless networks manually, 244 Turn on or turn off data service or set roaming options, 245 Turn on or turn off a network connection, 243 Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry® smartphone. Possible solutions Try the following actions: • • • Verify that you're in a wireless coverage area. Verify that the data service on your smartphone is turned on. If you're roaming, verify that you can access data services while you roam. Related information Turn on or turn off data service or set roaming options, 245 Wi-Fi technology Depending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported. 249 RIM Confidential and Proprietary Information - Approved Third Parties How to: Wi-Fi technology Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not reflect network connections, only the ability of your smartphone model to connect to those networks. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type. • To turn off a network connection, clear the checkbox beside a connection type. • To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to a Wi-Fi network, 256 I can't connect to the mobile network, 249 I can't connect to a Wi-Fi network, 256 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Connect to a Wi-Fi network About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster. 250 RIM Confidential and Proprietary Information - Approved Third Parties Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have an application on your smartphone, you might have to set up your own account online and log in manually. If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup. When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are within range of that network, your smartphone connects to it automatically. Connect to a Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network. 3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networks only checkbox. 4. Click the Wi-Fi network that you want to connect to. 5. If the Wi-Fi network requires authentication, type the password for the network. The name of the Wi-Fi network appears at the top of the home screen. Related information I can't connect to a Wi-Fi network, 256 Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without entering a long password. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Other Ways to Connect. • To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry® smartphone, click Start. • To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. On the administration screen for your router or access point, type the PIN. Connect to a Wi-Fi network manually If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Other Ways to Connect > Manually Connect to Network. 3. In the SSID field, type the name of the Wi-Fi network. 4. Click Next. 5. In the Security Type field, click the Wi-Fi network security type and specify any requested information. 6. Click Save and Connect. Related information Options for saved Wi-Fi networks, 253 251 RIM Confidential and Proprietary Information - Approved Third Parties I can't connect to a Wi-Fi network, 256 Saved Wi-Fi networks Change, move, or delete a saved Wi-Fi network 1. 2. 3. 4. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Set Up Wi-Fi > Saved Wi-Fi Networks. Highlight a saved Wi-Fi® network. Press the key. • To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry® smartphone tries to connect to your saved networks, click Move. Click a new location. • To delete the saved network, click Delete. Related information Options for saved Wi-Fi networks, 253 Prevent your smartphone from connecting to a saved Wi-Fi network 1. 2. 3. 4. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Set Up Wi-Fi > Saved Wi-Fi Networks. Highlight a saved Wi-Fi® network. Press the key > Disable. Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network. 3. Press the key > Options. • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox. 4. Press the key > Save. 252 RIM Confidential and Proprietary Information - Approved Third Parties Options for saved Wi-Fi networks Common options Option Description Name Type a display name for the Wi-Fi® network. SSID Type the Wi-Fi network name. Security Type Set the security type that the Wi-Fi network supports. Band type Set the Wi-Fi network type. If you don't know the network type, don't change this field. SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain IP address and DNS Set whether your BlackBerry® smartphone receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi network. Allow inter-access point handover Set whether your smartphone remains connected to the Wi-Fi network when you move between wireless access points. VPN profile If necessary, set a VPN profile to use with the saved Wi-Fi network. IP Address Type the IP address for your smartphone. Subnet mask Type the subnet mask for the wireless access point that your smartphone should connect to. Primary DNS Type the primary DNS that your smartphone should connect to. Secondary DNS Type the secondary DNS that your smartphone should connect to. Default gateway address Type the default gateway IP address that your smartphone should connect to. Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. 253 RIM Confidential and Proprietary Information - Approved Third Parties WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type. Option Description Enterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network. Username If necessary, type the user name that you use to connect to the Wi-Fi network. Password If necessary, type the password that you use to connect to the Wi-Fi network. CA certificate Set the root certificate that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Client certificate Set the authentication certificate that your smartphone should use to connect to the Wi-Fi network. Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Token Set whether you use a hardware token to connect to the Wi-Fi network. Server subject If necessary, type the server subject name that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the BlackBerry® Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop Software, or contact your administrator. Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 254 RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the 4. Press the key > Troubleshoot > Wi-Fi Diagnostics. key > Email Report or PIN Report. Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3. Press the key > Troubleshoot > Wi-Fi Diagnostics. 4. Press the key > Options. • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced. • To set a default recipient for Wi-Fi diagnostic reports, type the contact information. 5. Press the key > Save. Connection permissions for third-party applications Permission Description USB Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® smartphone. Bluetooth Set whether third-party applications can use Bluetooth® connections. Phone Set whether third-party applications can make calls or access call logs. Location Data Set whether third-party applications can use your GPS location information. Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections. Near Field Communication Set whether third-party applications can use NFC connections. About using Wi-Fi with VPN and software tokens If you have a Wi-Fi® enabled BlackBerry® smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network. 255 RIM Confidential and Proprietary Information - Approved Third Parties Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Your NFC connection is turned on. Related information About emergency calls and Emergency Callback Mode, 61 Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported. 256 RIM Confidential and Proprietary Information - Approved Third Parties Try the following actions: • • • • • • • • • • Verify that you turned on the connection to the Wi-Fi network. Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date). If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually. In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect. If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available WiFi networks. If your email account uses a BlackBerry® Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator. If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode. For more information, see the information that came with your router. If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. Related information Turn on or turn off a network connection, 243 Connect to a Wi-Fi network manually, 251 Turn on or turn off a network connection, 243 Connect to a Wi-Fi network, 251 257 RIM Confidential and Proprietary Information - Approved Third Parties Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once. After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear. When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen. Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth® technology, you may be prompted to turn on Bluetooth technology. In some cases, such as when using NFC technology, your BlackBerry® smartphone will turn on Bluetooth technology automatically. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on Bluetooth technology, select the Bluetooth checkbox. • To turn off Bluetooth technology, clear the Bluetooth checkbox. Pair with a Bluetooth enabled device You must pair your BlackBerry® smartphone with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device. 1. 2. 3. 4. 258 On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections > Add New Device > Search. Click a Bluetooth enabled device. If necessary, do one of the following: RIM Confidential and Proprietary Information - Approved Third Parties • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. • If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices. Related information Turn on or turn off Bluetooth technology, 258 I can't pair with a Bluetooth enabled device, 41 My list of paired Bluetooth devices doesn't appear, 265 I can't share contacts with a paired Bluetooth enabled device, 266 Connect to or disconnect from a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a Bluetooth enabled device. • To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same number appears in the dialog boxes on both paired devices. • To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect. Related information Turn on or turn off Bluetooth technology, 258 I can't pair with a Bluetooth enabled device, 41 Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth® technology. During a call, press the key > Activate . Related information Turn on or turn off Bluetooth technology, 258 Share contacts with a paired Bluetooth enabled car kit 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a Bluetooth® enabled car kit. 259 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Transfer Contacts. Related information I can't share contacts with a paired Bluetooth enabled device, 266 I lose my connection with a Bluetooth enabled car kit, 266 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes. 2. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 258 Send a file To send a video, the video must be recorded in MMS mode. The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time. You can only send media files that you have added to your smartphone. For more information, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send. 4. Click a message type. 5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 110 Send and receive a contact card using Bluetooth technology You can send and receive contact cards directly through the Contacts application using Bluetooth® technology. 1. On the Home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth. To receive a contact card, in the Do you want to receive the incoming data dialog box that appears on the receiving device's screen, click Yes. 260 RIM Confidential and Proprietary Information - Approved Third Parties Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a paired Bluetooth® enabled device. Press the key > Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the key > Save. Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry® smartphone from the Bluetooth® enabled device. 1. 2. 3. 4. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a paired Bluetooth® enabled device. Press the key > Delete Device. Make your smartphone discoverable If you make your BlackBerry® smartphone discoverable, other Bluetooth® enabled devices can detect your smartphone. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Set the Discoverable field to 2 Minutes. After 2 minutes, the Discoverable field switches to No automatically. Related information I can't pair with a Bluetooth enabled device, 41 261 RIM Confidential and Proprietary Information - Approved Third Parties Bluetooth technology options Bluetooth profiles Depending on your BlackBerry® smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth® enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone. Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files. Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you can synchronize your organizer data. Dial-Up Networking (DUN) This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Bluetooth enabled computer. Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile. Headset (HSP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that support the Headset profile. Message Access Profile (MAP) This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages. Serial Port Profile This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. SIM Access If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your smartphone, and phone services are accessible only through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry smartphone. Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry® Enterprise Server. 262 RIM Confidential and Proprietary Information - Approved Third Parties Turn off a Bluetooth profile 1. 2. 3. 4. 5. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. In the Services section, clear the checkbox beside one or more Bluetooth® profiles. Press the key > Save. Related information Bluetooth profiles, 262 Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. 2. 3. 4. 5. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. key > Options. Press the Change the Contacts Transfer field. Press the key > Save. To allow your BlackBerry® smartphone to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer field to All. Restrict outgoing calls 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. Set the Allow outgoing calls field to Never or If Unlocked. Press the key > Save. Change the pairing name for your BlackBerry smartphone 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. In the Device Name field, type a name for your BlackBerry® smartphone. Press the key > Save. Turn off Bluetooth connection notification 1. 2. 3. 4. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. Clear the LED Connection Indicator check box. 263 RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Save. To turn on Bluetooth® connection notification again, select the LED Connection Indicator check box. Turn off the prompt that appears when connecting or pairing 1. 2. 3. 4. 5. 6. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a paired Bluetooth® enabled device. Press the key > Device Properties. Set the Trusted field to Yes. Press the key > Save. To turn on the prompt again, set the Trusted field to Prompt. Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. 1. 2. 3. 4. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. key > MAP Options. Press the Select the checkbox beside one or more message types. Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth® enabled device must support data encryption. 1. 2. 3. 4. 5. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. Select the Encryption checkbox. Press the key > Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® smartphone, your smartphone attempts to connect to the last Bluetooth® enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. Clear the Connect on Power Up checkbox. 5. Press the key > Save. 264 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: • • • • Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes. Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption checkbox. Press the key > Save. Related information Make your smartphone discoverable, 261 My list of paired Bluetooth devices doesn't appear Try the following actions: • • Verify that Bluetooth® technology is turned on. Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list. Related information Turn on or turn off Bluetooth technology, 258 Pair with a Bluetooth enabled device, 258 I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® smartphone, in the Enter passkey for field, try typing 0000. 265 RIM Confidential and Proprietary Information - Approved Third Parties I lose my connection with a Bluetooth enabled car kit Try the following actions: • • Verify that your car kit is using the latest software version available. For more information about your Bluetooth® enabled car kit's software version, see the documentation that came with your car kit. Move your BlackBerry® smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection. I can't share contacts with a paired Bluetooth enabled device Try the following: • • • • Verify that Bluetooth® technology is turned on. Verify that your BlackBerry® smartphone is paired with the Bluetooth enabled device. Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device. Related information Turn on or turn off Bluetooth technology, 258 Pair with a Bluetooth enabled device, 258 Share contacts with a paired Bluetooth enabled car kit, 259 266 RIM Confidential and Proprietary Information - Approved Third Parties NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry® smartphone and smart accessories, smart payment terminals, and smart access points. You can also use NFC technology to save, view, create, or change smart tags. Depending on your wireless service provider and the applications you have added to your smartphone, you might be able to use your smartphone as a transit pass, an access pass, or a credit card by tapping the smart tag reader on the back of your smartphone against a smart access point or smart payment terminal, subject to applicable terms and conditions from the particular vendor. To use NFC technology on your smartphone, your smartphone must be within approximately 1 in. (2.5 cm) of the smart payment terminal, smart accessory, smart access point, or smart tag that you want to exchange information with. For functions such as viewing smart tags or connecting to smart accessories, NFC technology must be turned on and the backlight on your smartphone must be turned on. For payment transactions, you can use NFC technology on your smartphone even if your smartphone is locked, the backlight is turned off, or your smartphone is turned off. When you try to make a payment transaction using NFC technology, you are prompted to enter the password or PIN that is associated with your credit card or payment application. Turn on or turn off NFC technology On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on NFC technology, select the NFC checkbox. • To turn off NFC technology, clear the NFC checkbox. Related information My smartphone doesn't respond to NFC technology, 270 Connect to or disconnect from a smart accessory Do one of the following: • To connect to a smart accessory, tap the smart tag reader on the back of your BlackBerry® smartphone against the smart accessory. If necessary, click Pair with Bluetooth. If necessary, enter your smartphone password. • To disconnect from a smart accessory, tap the smart tag reader on the back of your smartphone against the connected smart accessory. 267 RIM Confidential and Proprietary Information - Approved Third Parties Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader on the back of your BlackBerry® smartphone against a smart tag, your smartphone views the smart tag and presents you with the options to view or delete the smart tag. Smart tags can contain a range of information including web addresses, telephone numbers, email addresses, coupons, graphics, media files, event details, and more. View, save, or delete a smart tag When you tap the smart tag reader on the back of your BlackBerry® smartphone against a smart tag, your smartphone automatically saves the smart tag in the Smart Tags application along with the date, time, and location of where you saved the smart tag from. Do one of the following: • To view and save a new smart tag, tap the smart tag reader on the back of your smartphone against a smart tag. Click View. • To view a saved smart tag, in the Applications folder, click the Smart Tags icon. Click a smart tag. • To delete a saved smart tag, in the Applications folder, click the Smart Tags icon. Highlight a smart tag. Press the key > Delete. Create a smart tag You can create a smart tag so that you can quickly share information with other NFC-enabled device users. When you create a smart tag, depending on the information that you include, the smart tag provides the option to open a webpage, call a phone number, send a text or email message, open an application, or view a location on a map. 1. In the Applications folder, click the Smart Tags icon. 2. Press the key > Create Tag. • To create a smart tag that presents the option to call a phone number, send a text message, or add a phone number to a contact list, in the URL field, type tel: and a phone number. • To create a smart tag that presents the option to send a text message, in the URL field, type sms: and a phone number. • To create a smart tag that presents the option to send an email, view a contact's information, or send a text message with an attachment , in the URL field, type mailto: and an email address. • To create a smart tag that presents the option to visit a webpage, open an application, or view a map location, in the URL field, type http:// or https:// and a web address. 3. Press the key > Save. Change a smart tag You can change smart tags that you have created or smart tags that you have saved on your BlackBerry® smartphone. 1. In the Applications folder, click the Smart Tags icon. 2. Highlight a smart tag. 268 RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Edit. 4. Change the Title or URL fields. 5. Press the key > Save. Share a smart tag To perform this task, NFC technology must be turned on and the Smart Tags application. indicator must appear on the screen when you open the 1. In the Applications folder, click the Smart Tags icon. 2. Click a smart tag. 3. Tap the smart tag reader of an NFC-enabled device against the smart tag reader on the back of your BlackBerry® smartphone Copy smart tag data from your smartphone to a writable smart tag You can copy the data of a smart tag that you created to a writable smart tag. You can use writable smart tags to make your own smart posters, smart post-cards, smart mugs, and more. 1. In the Applications folder, click the Smart Tags icon. 2. Click a smart tag. 3. Press the key > Write to Tag. 4. Tap the smart tag reader on the back of your BlackBerry® smartphone against a writable smart tag. NFC technology options Play a sound alert when NFC technology makes a connection You can set your BlackBerry® smartphone to play a sound alert when NFC technology connects to a smart accessory, views a smart tag, or exchanges information with a smart payment terminal or smart access point. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Near Field Communication. 3. Select the Play Sound Alert on Tap checkbox. 4. Press the key > Save. Disable NFC payment transactions when your smartphone is turned off, locked, or the backlight is off By default, you can use NFC technology on your BlackBerry® smartphone to make purchases even if your smartphone is locked, the backlight is turned off, or your smartphone is turned off. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Near Field Communication. • To disable NFC payment transactions when your smartphone is locked or the backlight is off, under the Allow NFC Card Transactions section, clear the When Locked or Backlight is Off checkbox. 269 RIM Confidential and Proprietary Information - Approved Third Parties • To disable NFC payment transactions when your smartphone is turned off, under the Allow NFC Card Transactions section, clear the When Powered Off checkbox. 3. Press the key > Save. Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. My smartphone doesn't respond to NFC technology Try the following actions: • • • Verify that NFC technology is turned on. If you are trying to make a payment transaction using NFC technology and your BlackBerry® smartphone's backlight is off or your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or the smartphone is off. If you are trying to make a payment transaction using NFC technology, verify that the Smart Tags application isn't running. If the Smart Tags application is open, you can't make payment transactions using NFC technology. Related information Turn on or turn off NFC technology, 267 270 RIM Confidential and Proprietary Information - Approved Third Parties Smart accessories About the Smart Accessories application You can change how your BlackBerry® smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on. Set up a new dock The first time you connect your BlackBerry® smartphone to a dock, charger, or charging pod, you're prompted to set the behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be prompted again the next time you connect your smartphone to the dock, charger, or charging pod. If you remove your smartphone from the dock, charger, or charging pod while the configuration screen is displayed on your smartphone, the configuration screen will remain open. 1. In the Smart dock dialog box, click Configure. 2. In the Dock Name field, type a name for your dock profile. • To turn on an application when you connect your smartphone, in the Start Application drop-down list, click an application. • To change the sound profile when you connect your smartphone, in the Sound Profile drop-down list, click a sound profile. • To turn on or turn off the mobile network when you connect your smartphone, in the Mobile Network drop-down list, click On or Off. • To turn on or turn off the Wi-Fi® connection when you connect your smartphone, in the Wi-Fi drop-down list, click On or Off. • To turn on or turn off Bluetooth® technology when you connect your smartphone, in the Bluetooth drop-down list, click On or Off. 3. Press the key > Save. Change a dock profile To perform this task you must have a dock profile saved on your BlackBerry® smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi® network, or Bluetooth® technology turns on or turns off when you connect your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 271 RIM Confidential and Proprietary Information - Approved Third Parties 3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save. Delete a saved dock profile 1. 2. 3. 4. 272 On the home screen or in a folder, click the Options icon. Click Device > Smart Accessories. Highlight a dock profile. Press the key > Delete. RIM Confidential and Proprietary Information - Approved Third Parties Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry® smartphone to turn on and turn off automatically at specific times, press and hold the key. • If you have set your smartphone to turn on and turn off automatically at specific times, on the home screen or in a folder, click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full Power Off. If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off. Set your smartphone to turn on and turn off automatically 1. 2. 3. 4. 5. On the home screen or in a folder, click the Options icon. Click Device > Auto On/Off. In the Weekday or Weekend section, select the Enabled checkbox. Specify the times when your BlackBerry® smartphone should turn on and turn off on weekdays and weekends. key > Save. Press the Reset your smartphone Remove and reinsert the battery. Check the battery power level 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 273 RIM Confidential and Proprietary Information - Approved Third Parties Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Close apps when you're finished with them. In an app, press the key and click Close or Exit. When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. Set your BlackBerry® smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the home screen or in a folder, click the Options icon. Click Display > Screen Display. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts. Delete the previous text from a reply message. When you are replying to a message, press the key > Delete Original Text. If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Keeping the battery clean extends the life of your battery. Related information Delete the original text from a reply message, 85 Change your ring tone, notifiers, reminders, or alerts, 35 Turn on or turn off a network connection, 243 Set options for backlighting, 219 Set your smartphone to turn on and turn off automatically, 273 274 RIM Confidential and Proprietary Information - Approved Third Parties Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry® smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. Supported media cards Your BlackBerry® smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported. Turn on or turn off media card support When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save. Back up smartphone data to your media card To perform this task you must have a media card inserted in your BlackBerry® smartphone. If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your smartphone data. 1. On the home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using a Media Card > Save Data. • To back up smartphone data including email, select the Save emails checkbox. • To back up smartphone data excluding email, clear the Save emails checkbox. 3. Click Continue. 4. To set a password for your data, in the Password field, enter a password. 5. In the Confirm field, re-enter the password. 6. Click Save. 275 RIM Confidential and Proprietary Information - Approved Third Parties Related information Restore smartphone data from your media card, 276 Restore smartphone data from your media card If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue. 3. In the Password field, enter the password you set when you backed up your smartphone data. 4. Click Enter. Related information Back up smartphone data to your media card, 275 View the amount of available storage space on your smartphone 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. Related information The application storage on my smartphone is low, 279 View the amount of storage space used by media files 1. On the Home screen, click the Media icon. 2. Press the key > Memory Use. Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry® smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the key > Repair. 4. Complete the instructions on the screen. If your media card is still not repaired after you run the repair feature, you might want to try formatting it. Related information My smartphone doesn't recognize my media card, 279 Format your media card or built-in media storage Depending on your BlackBerry® smartphone model, you might not be able to format your smartphone's built-in media storage. 276 RIM Confidential and Proprietary Information - Approved Third Parties CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Storage. Press the key > Format. Complete the instructions on the screen. About compression Compression is designed to reduce the size of your BlackBerry® smartphone data while maintaining the integrity of that data. When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on. If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it. About file encryption File encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both. If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can access the files on your media card in any smartphone that you insert your media card into, as long as you know the password for the smartphone. Turn on encryption To encrypt data on your BlackBerry® smartphone, you must set a password for your smartphone. Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your media card. You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the screen. 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Encryption. To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the following: • To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key. • To encrypt files using your smartphone password, change the Mode field to Device Password. 277 RIM Confidential and Proprietary Information - Approved Third Parties • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. Press the key > Save. To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox. Tips: Storage space and media cards Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry® smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and key > Delete. highlight a file. Press the Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon key > Options. Change > Video Camera icon. Press the the Image Size or Video Format field. Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Copy, move, rename, or delete a file, 135 Receive only the first section of long email messages, 95 Change the size of pictures that you take, 154 View the amount of available storage space on your smartphone, 276 Set how long your smartphone stores messages, 83 Stop storing messages sent from your computer on your smartphone, 94 Stop storing messages sent from your smartphone on your computer, 94 Change how long your smartphone stores calendar entries, 187 Keep an application running in the background and switch to another application, 235 278 RIM Confidential and Proprietary Information - Approved Third Parties The application storage on my smartphone is low, 279 Troubleshooting: Storage space and media cards My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry® smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. • In your media card options, verify that media card support is turned on. • In your media card options, if there's a message to format your media card, disconnect your smartphone from your computer. Format your media card. CAUTION: Formatting your media card will delete all the files from it. The application storage on my smartphone is low When the application storage available on your BlackBerry® smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list. Try the following actions: • Verify that you have deleted old email messages or text messages, especially messages with attachments. • Verify that you have deleted contacts that are already in your organization's contact list. • Verify that you have deleted media files from your smartphone. • If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software. • Verify that you have cleared the browser cache. Related information View the amount of available storage space on your smartphone, 276 Tips: Freeing space for your music, pictures, videos, and files, 30 279 RIM Confidential and Proprietary Information - Approved Third Parties Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet. 1. On the home screen, click the icon. 2. Type your search terms. To stop a search, press the key twice. Search for an item using voice enabled search Voice enabled search might not be available in all languages. To complete this task, your BlackBerry® smartphone must be connected to the wireless network. 1. On the home screen, click the 2. Click the icon. icon. 3. Say your search terms. To stop a search, press the key twice. Set the types of items that are included in searches 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Device > Search. Specify the types of items that you want to include in searches. Press the key > Save. Change the language for voice enabled search 1. 2. 3. 4. 280 On the home screen or in a folder, click the Options icon. Click Typing and Language > Language and Method. Change the Voice Enabled Language field. key > Save. Press the RIM Confidential and Proprietary Information - Approved Third Parties Search for messages You can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. On the home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject. • To search for messages based on the sender, highlight a message. Press the key > Search by > Sender. • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. • To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last. Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. 281 RIM Confidential and Proprietary Information - Approved Third Parties Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry® smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name. Appears in Change the type of address field that your smartphone should search in for the name or email address. Subject Specify one or more words that your smartphone should search for in the subject of messages. Message Specify one or more words that your smartphone should search for in the body of messages. Include Encrypted Messages Specify whether your smartphone searches encrypted messages, plain text messages, and digitally signed messages. Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search in for messages. Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the key. • To view more available search results, click Get More Results. • To add the message that you highlighted to your message inbox, click Add. • To add all the messages from the search results to your message inbox, click Add All. 282 RIM Confidential and Proprietary Information - Approved Third Parties • To delete the search results, click Delete Search. • To start a new search, click Search by. CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer. View, change, or delete a saved search 1. On the home screen, click the Messages icon. 2. Press the key > Search by > Advanced. 3. Press the key. • To view a list of saved searches, click Recall. • To change a saved search, click Recall. Highlight a search. Press the key > Save. Press the • To delete a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria. key > Delete Search. Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find or Find on Page. key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry® Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon. • To search for a contact in your contact list, type all or part of a contact's name. • To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK. 2. Highlight a contact. 3. Press the key. • To view information for a contact, click View. • To add a contact from your organization's contact list to your contact list, click Add to Contacts. • To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts. • To view the next 20 matches in your organization's contact list, click Get More Results. • To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve. • To delete the search results after you have searched your organization's contact list, click Delete Lookup. 283 RIM Confidential and Proprietary Information - Approved Third Parties • To start a new search when you are searching your organization's contact list, click Lookup. Troubleshooting: Search I don't get any voice enabled search results Try one of the following: • • Verify that your BlackBerry® smartphone has a strong connection to the wireless network. Verify that the correct language is set for voice enabled search. Related information Check the status of network connections and services, 244 284 RIM Confidential and Proprietary Information - Approved Third Parties SIM card Depending on your wireless service provider and wireless network, your BlackBerry® smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. 2. 3. 4. In the contact list, press the Press the key > New. Type the contact information. Press the key > Save. key > SIM Phone Book. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the key > SIM Phone Book. 2. Press the key > Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact. Copy a contact from your contact list to your SIM card 1. 2. 3. 4. In the contact list, click a contact. Highlight a phone number. Press the key > Copy to SIM Phone Book. Press the key > Save. Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider. 285 RIM Confidential and Proprietary Information - Approved Third Parties Replace or merge contacts on your wireless service provider's contact backup server In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry® smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server. 1. Insert a new SIM card into your smartphone or switch your SIM card. 2. On the home screen, click the Contacts icon. 3. When prompted to sign up for contact backup service, select Yes. • To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Delete. • To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Do Not Delete. 4. Click Next. Change or delete SIM card contacts 1. On the home screen, click the Contacts icon. 2. Press the key > SIM Phone Book. 3. Highlight a contact. • To change a SIM card contact, press the • To delete a SIM card contact, press the • To delete all SIM card contacts, press the key > Edit. Change the contact information. Press the key > Delete. key > Delete All. key > Save. Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options. Select the Leave Messages On SIM Card checkbox. Press the key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. 286 RIM Confidential and Proprietary Information - Approved Third Parties Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Highlight a phone number. 4. Press the key > Edit SIM Phone Number. 5. Type a display name for the phone number. 6. Press the key on the keyboard. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the key > Enable Security. 4. Type your SIM card PIN code. 5. Press the key on the keyboard. Change the SIM card PIN code 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the key > Change PIN2 Code. 287 RIM Confidential and Proprietary Information - Approved Third Parties Security How to: Security Security basics About the smartphone password If you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses a BlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Set a smartphone password, 288 I forget my smartphone password, 40 My smartphone prompts me to make an emergency call when I type a password, 320 Set a smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4. 5. On the home screen or in a folder, click the Options icon. Click Security > Password. Click Set Password. Type a password. Press the key > Save. To turn off your smartphone password, clear the Enable checkbox. Related information About backing up and restoring smartphone data, 181 About the smartphone password, 288 I forget my smartphone password, 40 288 RIM Confidential and Proprietary Information - Approved Third Parties Delete smartphone data, third-party applications, or media card files, 290 Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password. Do one of the following: • To lock the keyboard and screen, press the Lock key on the top of your smartphone. • To unlock the keyboard and screen, press the Lock key again. • To lock your smartphone with a password, on the home screen or in a folder, click the • To unlock your smartphone, enter your password. Press the icon. key on the keyboard. Lock your smartphone when you insert it in the holster 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Password. Select the Lock Handheld Upon Holstering checkbox. Press the key > Save. Change the amount of time before your smartphone locks Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. If you set a BlackBerry® smartphone password, you can choose whether your smartphone locks automatically after a certain period of time. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Change the Lock After field. Set a limit for smartphone password attempts 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Password. Change the Number of Password Attempts field. key > Save. Press the 289 RIM Confidential and Proprietary Information - Approved Third Parties Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete. You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Security Wipe. • To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc checkbox. • To delete all third-party applications that you have added, select the User Installed Applications checkbox. • To delete all files from your media card, select the Media Card checkbox. 3. Type blackberry. 4. Click Wipe Data. If you're preparing your smartphone for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your smartphone, contact your wireless service provider to disassociate the account from your smartphone. Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords. You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols. Add, change, or delete a password that is saved in the Password Keeper On the home screen or in the Applications folder, click the Password Keeper icon. • To add a password, press the key > New. Type the password information. Press the key > Save. • To change a password, highlight a password. Press the key > Open. Change the password information. Press the key > Save. • To delete a password, highlight a password. Press the key > Delete. Change the Password Keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Change Password. Set a limit for password attempts in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 290 RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options. 3. Change the Password Attempts field. 4. Press the key > Save. Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. 2. 3. 4. On the home screen or in the Applications folder, click the Password Keeper icon. Press the key > Options. In the Password Entries section, clear the Allow Clipboard Copy checkbox. Press the key > Save. Hide or show passwords in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. • To hide passwords in the Password Keeper, clear the Show Password checkbox. • To show passwords in the Password Keeper again, select the Show Password checkbox. 3. Press the key > Save. Generate a random password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > New. 3. Press the key > Random Password. 4. Press the key > Save. Set criteria for randomly generated passwords 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Password Keeper icon. Press the key > Options. Set the random password fields. Press the key > Save. 291 RIM Confidential and Proprietary Information - Approved Third Parties Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decrypts data as you access it. You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the caller name doesn't appear on the screen. If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your smartphone password and also connect your smartphone to your smart card reader. When you lock your smartphone, an open lock indicator appears at the top of the screen to indicate that your smartphone is in the process of securing your data, which includes deleting a copy of the private key from the temporary smartphone memory. A lock indicator appears at the top of the screen when your smartphone has deleted the key. About file encryption File encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both. If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can access the files on your media card in any smartphone that you insert your media card into, as long as you know the password for the smartphone. Turn on encryption To encrypt data on your BlackBerry® smartphone, you must set a password for your smartphone. Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your media card. You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the screen. 1. 2. 3. 4. 292 On the home screen or in a folder, click the Options icon. Click Security > Encryption. To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the following: • To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key. • To encrypt files using your smartphone password, change the Mode field to Device Password. RIM Confidential and Proprietary Information - Approved Third Parties • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. Press the key > Save. To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox. Set encryption strength If encryption of data that is stored on your BlackBerry® smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Change the Strength field. 4. Press the key > Save. Use a certificate to encrypt the encryption keys on your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Select the Two-factor Protection checkbox. 4. Press the key > Save. About encryption keys If your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector, your smartphone is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your smartphone. You should generate a new encryption key every 2 weeks. Generate an encryption key To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Highlight a service. 293 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key. 5. Click Regenerate Encryption Key. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches. When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations: • • • • • When you insert your smartphone in a holster When you do not use your smartphone for a specified period of time When you synchronize with your computer When you change the time or the time zone for your smartphone When you lock your smartphone Turn on memory cleaning 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. Select the Enable checkbox. Press the key > Save. Change when your smartphone deletes sensitive data from the temporary smartphone memory 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry® smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox. • To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time, clear the Clean When Idle checkbox. • To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 3. Press the key > Save. Delete sensitive application data from the temporary smartphone memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. To delete sensitive data for all applications, in the Memory to Clean section, click Clean. 294 RIM Confidential and Proprietary Information - Approved Third Parties Create a shortcut for the memory cleaning application 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. Select the Place Memory Cleaner Shortcut on Home Screen checkbox. Press the key > Save. The Memory Cleaner icon appears on the home screen or in the Applications folder. Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject. If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile that is provided by your administrator. The certification authority signs the certificate to verify that it can be trusted. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. Certificate basics Download a certificate from an LDAP-enabled server or DSML-enabled server 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key > Fetch Certificates. Specify the search criteria. Press the key > Search. Click a certificate. Click Add Certificate to Key Store. Related information I can't download a certificate, 320 About certificate enrollment If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. When you enroll with a certification authority profile, a new certificate is downloaded to your BlackBerry smartphone and added to your certificate list. The certification authority profile shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certification authority profile to receive an updated certificate. 295 RIM Confidential and Proprietary Information - Approved Third Parties Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry® smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate. 1. On the home screen, click the icon. If you don't have the icon, on the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Enrollment. 2. Click Enroll or Re-enroll. 3. If necessary, type the credentials that your administrator gave you. Related information I can't download a certificate, 320 Import a certificate or PGP key that is saved on your smartphone 1. 2. 3. 4. On the home screen or in a folder, click the Media icon or Files icon. Find and click a certificate or PGP® key. Select the certificate or PGP key. Press the key > Import Certificate or Import PGP Key. • To view the certificate or PGP key, highlight the certificate or PGP key. Press the PGP Key. • To trust the certificate or PGP key, highlight the certificate or PGP key. Press the PGP Key. key > View Certificate or View key > Trust Certificate or Trust Import certificates or PGP keys from a media card 1. 2. 3. 4. 5. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates or PGP keys. Press the key > Import Media Card Certs or Import Media Card PGP Keys. Select the certificates or PGP® keys you want to import. Press the key > Import Certificates or Import PGP keys. To view a certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the BlackBerry® Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop Software, or contact your administrator. View properties for a certificate 1. On the Home screen or in a folder, click the Options icon. 296 RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Security > Advanced Security Settings > Certificates. 3. Click a certificate. Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® smartphone), or not trusted (the certificate isn't explicitly trusted and the root certificate in the certificate chain isn't trusted or doesn't exist on your smartphone). Expiration Date This field displays the expiration date of the certificate, as specified by the certificate issuer. Certificate Type This field displays the certificate format. Your smartphone supports X.509 and WTLS certificate formats. Public Key Type This field displays the standard to which the public key complies. Your smartphone supports RSA®, DSA, DiffieHellman, and ECC keys. Subject This field displays information about the certificate subject. Issuer This field displays information about the certificate issuer. Serial Number This field displays the certificate serial number in hexadecimal format. Key Usage This field displays approved uses of the public key. Subject Alt Name This field displays an alternate email address for the certificate subject, if an alternate email address is available. Signature Algorithm This field displays the algorithm that the certificate issuer used to generate the digital signature. SHA1 Thumbprint This field displays the SHA-1 digital thumbprint of the certificate. MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate. 297 RIM Confidential and Proprietary Information - Approved Third Parties View one type of certificate or PGP key 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates or PGP keys. Press the key. Click one of the following menu items: • Show Personal Certificates • Show Personal PGP Keys • Show Others' Certificates • Show Others' PGP Keys • Show CA Certificates • Show Root Certificates To view all the certificates on your BlackBerry® smartphone, press the key > Show All Certificates. Send a certificate When you send a certificate, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Send via Email or Send via PIN. Delete a certificate 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Delete. View the certificate chain for a certificate 1. 2. 3. 4. 298 On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Show Chain. RIM Confidential and Proprietary Information - Approved Third Parties Certificate status Status indicators for certificates and certificate authority profiles Status indicators for certificates Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak. The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or can't be verified. Status indicators for certificate authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically. Check the revocation status of a certificate or certificate chain 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Fetch Status or Fetch Chain Status. Change the trust status of a certificate Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates. 1. On the Home screen or in a folder, click the Options icon. 299 RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Trust or Distrust. If you are trusting a certificate, do one of the following: • To trust the highlighted certificate, click Selected Certificate. • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Revoke > Yes. 5. Change the Reason field. 6. Click OK. To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold. Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Key Compromise A person who is not the key subject might have discovered the private key value. CA Compromise Someone might have revealed the private key of the certificate issuer. Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate. Cessation of Operation The certificate subject no longer requires the certificate. Certificate Hold You want to revoke the certificate temporarily. Certificate options Change the display name for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 300 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Change Label. 5. Type a display name for the certificate. 6. Click OK. Add an email address to a certificate 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Associate Addresses. Press the key > Add Address. Do one of the following: • Click a contact. • Click Use Once. Type an email address. Press the key on the keyboard. 7. Press the key > Save. Turn off the display name prompt that appears when you add a certificate to the key store 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key > Fetch Certificates. Press the key > Options. Clear the Prompt for Label checkbox. Press the key > Save. When you add a certificate, your BlackBerry® smartphone uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key > Fetch Certificates. Press the key > Options. • To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. • To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 5. Press the key > Save. 301 RIM Confidential and Proprietary Information - Approved Third Parties Change how often a certification authority profile checks certificate status Depending on your organization, you might be able to change how often a certification authority profile checks the status of its certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to receive an updated certificate. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Enrollment. 3. Change the Certificate Revocation Check Interval field. 4. Press the key > Save. PGP keys About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically. PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone. Your smartphone supports RSA®, DSA, and Diffie-Hellman keys. PGP key basics Download a PGP key from an LDAP-enabled server If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP-enabled server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Press the key > Fetch PGP Keys. 4. Specify the search criteria. 5. Press the key > Search. 6. Click a PGP key. 7. Click Add PGP Key to Key Store. Related information I can't download a PGP key from an LDAP-enabled server, 321 Download a personal PGP key from the PGP Universal Server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Download Keys. 302 RIM Confidential and Proprietary Information - Approved Third Parties Download an updated PGP key from an LDAP-enabled server 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Fetch Updated PGP Key. Import a certificate or PGP key that is saved on your smartphone 1. 2. 3. 4. On the home screen or in a folder, click the Media icon or Files icon. Find and click a certificate or PGP® key. Select the certificate or PGP key. Press the key > Import Certificate or Import PGP Key. • To view the certificate or PGP key, highlight the certificate or PGP key. Press the PGP Key. • To trust the certificate or PGP key, highlight the certificate or PGP key. Press the PGP Key. key > View Certificate or View key > Trust Certificate or Trust Import certificates or PGP keys from a media card 1. 2. 3. 4. 5. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates or PGP keys. key > Import Media Card Certs or Import Media Card PGP Keys. Press the Select the certificates or PGP® keys you want to import. Press the key > Import Certificates or Import PGP keys. To view a certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key. View details for a PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Click a PGP® key. 303 RIM Confidential and Proprietary Information - Approved Third Parties PGP key properties Property Description Revocation Status This field displays the revocation status of the PGP® key at a specified date and time. Trust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® smartphone), or not trusted (the PGP key isn't explicitly trusted and isn't associated with a trusted PGP key on your smartphone, and a chain of digital signatures to a trusted key doesn't exist). Creation Date This field displays the date that the PGP® Universal Server generated the PGP key. Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key. Email Address This field displays the email address that is associated with the PGP key. Multiple Email Address fields might appear. Public Key Type This field displays the standard to which the public key complies. Your smartphone supports RSA®, DSA, and Diffie-Hellman keys. Key Usage This field displays approved uses of the PGP key. Fingerprint This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Highlight a PGP key. 4. Press the key > Send via Email or Send via PIN. Delete a PGP key 1. 2. 3. 4. 304 On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Delete. RIM Confidential and Proprietary Information - Approved Third Parties Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® smartphone downloads from the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Clear Universal Cache. The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. PGP key status PGP key status indicators Indicator Description The PGP® key has a corresponding private key that is stored on your BlackBerry® smartphone. The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or can't be verified. Check the revocation status of a PGP key 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Fetch Status. Change the trust status of a PGP key 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Trust or Distrust. 305 RIM Confidential and Proprietary Information - Approved Third Parties Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the PGP® Universal Server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Highlight a PGP key. 4. Press the key > Revoke > Yes. 5. Change the Reason field. 6. Click OK. PGP key revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Superseded A new PGP® key is replacing an existing PGP key. Key Compromise A person who is not the key subject might have discovered the private key value. Key Retired The PGP key is no longer used. User ID Invalid The user information for the PGP key is not valid. PGP key options Change the display name for a PGP key 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Change Label. Type a display name for the PGP key. Click OK. Turn off the display name prompt that appears when you add a PGP key to the key store 1. 2. 3. 4. 5. 306 On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > PGP Keys. Press the key > Fetch PGP Keys. Press the key > Options. Change the Prompt for Label field to No. RIM Confidential and Proprietary Information - Approved Third Parties 6. Press the key > Save. When you add a PGP® key, your BlackBerry® smartphone uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. key > Fetch PGP Keys. Press the Press the key > Options. • To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes. • To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No. 5. Press the key > Save. Certificate servers Add a certificate server 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Servers. Press the key > New Server. Specify information for the certificate server. Press the key > Save. Change connection information for a certificate server 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Servers. Highlight a certificate server. Press the key > Edit. Change the connection information for the certificate server. Press the key > Save. Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. 307 RIM Confidential and Proprietary Information - Approved Third Parties Connection options for LDAP-enabled servers Option Description Friendly Name Type a display name for the server. Server Name Type the network address of the server. Base Query Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net). Port Type the port number for your organization’s network. The default port number is 389. Authentication Type Specify whether you must log in to the server. Connection Type Specify whether your BlackBerry® smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Servers. Highlight a certificate server. Press the key > Email Server or PIN Server. Delete a certificate server 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Servers. Highlight a certificate server. Press the key > Delete. Key store About the key store The key store on your BlackBerry® smartphone might store the following items: • • • • • • • 308 Personal certificates or PGP® keys (public and private key pairs) Certificates that you download using a certification authority profile or the BlackBerry® Desktop Software Root certificates that are included in the BlackBerry Desktop Software Certificates that you download from an LDAP-enabled server or DSML-enabled server PGP public keys that you download from an LDAP-enabled server Certificates or PGP public keys that you import from your smartphone or a media card Certificates or PGP public keys that you add from a message RIM Confidential and Proprietary Information - Approved Third Parties To access items in the key store, you must enter a key store password. If you exceed the number of allowed password attempts, all your smartphone data is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Change the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Press the key > Change Key Store Password. Synchronize the key store password with the smartphone password If you synchronize the key store password with your BlackBerry® smartphone password, when you change your smartphone password, the key store password changes to match it automatically. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Use Device Password as Key Store Password field to Yes. 4. Press the key > Save. Change when your smartphone deletes the key store password 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Change the Key Store Password Timeout field. Press the key > Save. To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key store password. Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry® smartphone to add a contact to your contact list using information from a certificate or PGP® key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address. 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Select the Add Certificate Email to Contacts checkbox. Press the key > Save. 309 RIM Confidential and Proprietary Information - Approved Third Parties Change the service that your smartphone uses to download certificates Depending on your organization, you might not be able to change the service that your BlackBerry® smartphone uses to download certificates. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Certificate Service field. 4. Press the key > Save. Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Clear the Allow Key Store Backup/Restore checkbox. 4. Press the key > Save. To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox. Change the refresh rate for certificate revocation lists 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. In the Certificate Status section, change the Expires After field. Press the key > Save. Your BlackBerry® smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Clear the Accept Unverified CRLs checkbox. Press the key > Save. Your BlackBerry® smartphone rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service can't verify. 310 RIM Confidential and Proprietary Information - Approved Third Parties Smart cards About using a smart card with your smartphone Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone. If you use a smart card certificate to authenticate with your smartphone, after you connect your smart card reader to your smartphone, your smartphone requests authentication from the smart card each time that you unlock your smartphone. You can install multiple smart card drivers on your smartphone, including drivers for microSD smart cards, but you can only authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer, you must temporarily turn off two-factor authentication or select a different authentication option. If the S/MIME Support Package for BlackBerry® smartphones is installed on your smartphone, you can use smart card certificates to send S/MIME-protected messages. Turn on two-factor authentication To perform this task, you must set a password for your BlackBerry® smartphone and have the smart card password that you received with your smart card. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. • To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field to Smart Card. • To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Password checkbox. 3. Press the key > Save. Import a certificate from a smart card 1. 2. 3. 4. 5. 6. 7. 8. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key > Import Smart Card Certs. Enter your smart card password. Select the checkbox beside a certificate. Click OK. Enter your key store password. Click OK. 311 RIM Confidential and Proprietary Information - Approved Third Parties Lock your smartphone when you remove your smart card from your smart card reader 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Security > Password. If necessary, change the User Authenticator field to Smart Card. Select the Lock On Card Removal checkbox. Press the key > Save. Related information I can't unlock my smartphone using my smart card, 320 About smart password entry If you use advanced authentication and your BlackBerry® smartphone password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone is designed to remember the format of a password that you type in a password field. When you type the password again, your smartphone applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field. To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your smartphone. Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. If necessary, change the User Authenticator field to Smart Card. 4. Clear the Smart Password Entry checkbox. 5. Press the key > Save. To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Smart Card. Clear the LED Session Indicator checkbox. Press the key > Save. To turn on notification for smart card connections, select the LED Session Indicator checkbox. 312 RIM Confidential and Proprietary Information - Approved Third Parties Switch smart password filters In a blank password field, press the key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates • • • • • Your BlackBerry® smartphone must have the correct smart card driver and smart card reader driver installed. You must have imported a certificate from your smart card that you can use for signing and verification. You must turn on advanced authentication. You must have set a smartphone password. You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. If necessary, change the User Authenticator field to Smart card. 4. Change the Authentication Certificate field. 5. Press the key > Save. To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None. Check the status of your authentication certificate automatically To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Password. If necessary, change the User Authenticator field to Smart Card. Change the Certificate Status Check field. Press the key > Save. If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks. Store the passphrase for your smart card on your smartphone 1. On the home screen or in a folder, click the Options icon. 313 RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Security > Smart Card. 3. Select the PIN Caching checkbox. 4. Press the key > Save. Your BlackBerry® smartphone stores the passphrase for the same length of time as it stores your key store password. VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, you might have more than one VPN profile on your BlackBerry® smartphone. For more information about VPN profiles, contact your administrator. Log in to a VPN • • To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN. 3. To connect to your organization's network, click Log in. Change the user name and password for a VPN profile 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > VPN. Highlight a VPN profile. Press the key > Edit. In the Username field, type a new user name. In the Password field, type a new password. Press the key > Save. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry® smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct. For more information about software tokens, contact your administrator. 314 RIM Confidential and Proprietary Information - Approved Third Parties Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® smartphone. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > VPN. Highlight a VPN profile. Press the key > Edit. Change the Software Token Serial Number field. key > Save. Press the Change the PIN for a software token on your smartphone 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Software Tokens. 3. Click a software token > Specify PIN. Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® smartphone. The tests should run automatically after you restart your smartphone, but you can also verify security software manually. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Press the key > Verify Security Software. Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry® smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location. Some applications require specific permissions to work. If you have added a third-party application to your smartphone, your smartphone is designed to prevent the application from sending or receiving data without your knowledge. The first time that you open a third-party application, you might be prompted to trust the application or to set permissions for it. If you trust the application, your smartphone sets most permissions for the application to Allow. You can change the permissions for a specific application or all applications in the smartphone options. 315 RIM Confidential and Proprietary Information - Approved Third Parties Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Application Management. • To set permissions for a specific third-party application, highlight the application. Press the key > Edit Permissions. • To set permissions for all third-party applications, press the key > Edit Default Permissions. 3. In the Connections, Interactions, or User Data section, press the 4. Change the permission fields. 5. Press the key > Save. key > Expand. Related information Interaction permissions for third-party applications, 318 Data permissions for third-party applications, 319 Reset connection permissions for third-party applications 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. Press the key > Edit Default Permissions. Press the key > Reset All Firewall Prompts. Press the key > Apply Defaults to All. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection. Set up a direct Internet connection for a third-party application To get the user name and password for the APN, contact your wireless service provider. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > TCP IP. 3. Type the APN information. 4. Press the key > Save. Turn on safe mode When you start your BlackBerry® smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 316 RIM Confidential and Proprietary Information - Approved Third Parties 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the 3. When the dialog appears, click OK. key as the smartphone is loading. When safe mode is on, a safe mode indicator appears at the top of the home screen. To turn off safe mode, repeat step 1. Turn off a prompt for a third-party application connection 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. Highlight a third-party application. Press the key > Edit Permissions > Prompt Exceptions. • To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol and, if necessary, the domain. • To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify a protocol and, if necessary, the domain. 5. Press the key > Save. 317 RIM Confidential and Proprietary Information - Approved Third Parties Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options. Media Specify whether third-party applications can access media files on your smartphone. Application Management Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes Specify whether your smartphone can use third-party applications as a source for customized themes. Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone. Browser Filtering Specify whether third-party applications can register browser filters with the browser on your smartphone to add, change, or delete website content before it appears in your browser. Recording Specify whether third-party applications can take screen shots of your smartphone screen or use other applications on your smartphone to take pictures or recordings. Security Timer Reset Specify whether third-party applications can reset the duration that your smartphone remains unlocked after you stop using it. Display Information While Locked Specify whether third-party applications can display information while your smartphone is locked. Related information Set permissions for a third-party application, 316 318 RIM Confidential and Proprietary Information - Approved Third Parties Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry® smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth® technology or using the BlackBerry® Desktop Software. Security Data Set whether third-party applications can access certificates or keys in the key store on your smartphone. Secure Element Set whether third-party applications can access confidential information, such as credit card numbers, coupons, loyalty cards, and public transit passes, that are stored on your smartphone's secure element. Depending on your smartphone model and wireless service provider, your smartphone might not use a secure element. Related information Set permissions for a third-party application, 316 Connection permissions for third-party applications Permission Description USB Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® smartphone. Bluetooth Set whether third-party applications can use Bluetooth® connections. Phone Set whether third-party applications can make calls or access call logs. Location Data Set whether third-party applications can use your GPS location information. Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections. Near Field Communication Set whether third-party applications can use NFC connections. 319 RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Security I forget my smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. My smartphone prompts me to make an emergency call when I type a password If your BlackBerry® smartphone password contains a combination of letters that corresponds to an emergency access number, your smartphone might prompt you to make an emergency call when you type your smartphone password. To dismiss the prompt to make an emergency call, continue typing your smartphone password. Related information Change the smartphone password, 289 I can't unlock my smartphone using my smart card Try the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. • Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. • If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired. I can't download a certificate If you changed the connection type that your BlackBerry® smartphone uses to connect to the LDAP-enabled server or DSMLenabled server, try switching to the default connection type. 320 RIM Confidential and Proprietary Information - Approved Third Parties I can't download a PGP key from an LDAP-enabled server Try the following actions: • Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® smartphone uses to connect to an LDAP-enabled server, try using the default connection type. 321 RIM Confidential and Proprietary Information - Approved Third Parties Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wireless network to add an additional service or application to your smartphone. 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Service Book. Highlight a service book. Press the key. • To accept a service book, click Accept. • To delete a service book, click Delete. • To restore a service book, click Undelete. Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > Diagnostics Test. 4. Press the key > Run. Related information I can't run or submit a diagnostic report, 323 View, submit, or delete a diagnostic report 1. 2. 3. 4. 5. 322 On the Home screen or in a folder, click the Options icon. Click Networks and Connections > Mobile Network. Press the key > Diagnostics Test. Highlight a report. Press the key. • To view the diagnostic report, click View Report. • To submit the diagnostic report, click Email Report or PIN Report. • To delete the diagnostic report, click Delete. RIM Confidential and Proprietary Information - Approved Third Parties • To delete all diagnostic reports, click Delete All. Related information I can't run or submit a diagnostic report, 323 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > Diagnostics Test. 4. Press the key > Options.. 5. Type the contact information. 6. Press the key > Save. I can't run or submit a diagnostic report Try the following actions: • • • Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps. Verify that your BlackBerry® smartphone is connected to the wireless network. If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address. Related information Run a diagnostic report, 322 View, submit, or delete a diagnostic report, 322 Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions. • If supported by your input language, in a message or memo, type myver followed by a space. 323 RIM Confidential and Proprietary Information - Approved Third Parties Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select the Wireless Reconcile checkbox. 5. Press the key > Save. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry® smartphone. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 324 RIM Confidential and Proprietary Information - Approved Third Parties 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 81 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. Select the Wireless Synchronization checkbox. Press the key > Save. key > Options. If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 189 About synchronization conflicts, 89 About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 189 Synchronize organizer data over the wireless network, 182 Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry® smartphone. 1. On the Home screen, click the Messages icon. 325 RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Change the On Conflicts field. Press the key > Save. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 326 On the Home screen, click the Messages icon. Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Press the key > Purge Deleted Items. RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. • If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Related information Create a custom contact field, 191 Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 327 RIM Confidential and Proprietary Information - Approved Third Parties Related information About synchronization conflicts, 89 Synchronize organizer data over the wireless network, 182 328 RIM Confidential and Proprietary Information - Approved Third Parties Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save. Change the display font 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Change the font fields. Press the key > Save. Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. • To use grayscale for the screen display, change the Color Contrast field to Greyscale. • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save. Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 329 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change how you answer calls with a headset If your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. In the Name field, type the name of the contact alert. 4. In the Contacts field, type the name of the contact. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Hearing aid mode Depending on your BlackBerry® smartphone model, this feature might not be supported. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. From the Home screen, press the key. 2. Press the key > Options > Hearing Aid Mode. 3. Change the Mode Enabled field to Telecoil. 330 RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. The H-T telecoil indicator appears at the top of the Home screen. Related information About hearing aid mode, 71 TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion® has approved for use with your smartphone, visit www.shopblackberry.com. Turn on or turn off TTY support 1. From the Home screen, press the 2. Press the key > Options > TTY. 3. Change the TTY field. 4. Press the key > Save. key. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 72 Phone options, 69 Voice dialing Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 78 331 RIM Confidential and Proprietary Information - Approved Third Parties Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands. "Call " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call work" to call the work number. "Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry® smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level. "Check network" Say this voice command to check the wireless network that your smartphone is connected to. "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Typing accessibility options Change or delete a Word Substitution entry 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Word Substitution. Highlight a Word Substitution entry. Press the key. • To change the Word Substitution entry, click Edit. Change the entry. Press the • To delete the Word Substitution entry, click Delete. key > Save. Type text using the predictive input method When you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the 332 key on the keyboard. RIM Confidential and Proprietary Information - Approved Third Parties • To select the highlighted suggestion and continue typing, click the word. • To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. 4. Press the key > Save. 333 RIM Confidential and Proprietary Information - Approved Third Parties Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the key. • To convert the number from imperial to metric, click To Metric. • To convert the number from metric to imperial, click From Metric. 4. Click a conversion type. 334 RIM Confidential and Proprietary Information - Approved Third Parties Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted. CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. DNS Domain Name System DSA Digital Signature Algorithm DSML Directory Service Markup Language DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module 335 RIM Confidential and Proprietary Information - Approved Third Parties Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet To Go, Slideshow To Go, and Word To Go are trademarks of DataViz, Inc. UMTS is a trademark of European Telecommunications Standard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Oracle America, Inc. Microsoft, Hotmail, Outlook, Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. Handwriting Recognition Engine (c) 1998-2010 is provided by HanWang Technology Co., Ltd. All Rights Reserved. Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade. Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. 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You are solely responsible for determining whether to use Third Party Products and Services and RIM Confidential and Proprietary Information - Approved Third Parties Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations: 5,490,165 5,504,773 5,506,865 5,511,073 5,228,054 5,535,239 5,267,261 5,544,196 5,568,483 5,337,338 5,600,754 5,414,796 5,657,420 5,416,797 5,659,569 5,710,784 5,778,338 338 RIM Confidential and Proprietary Information - Approved Third Parties Copyright (c) 1999-2006, The Board of Trustees of the University of Illinois All Rights Reserved. Iperf performance test Mark Gates Ajay Tirumala Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: • • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimers in the documentation and/or other materials provided with the distribution. • Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. 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Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. • Neither the name of the University of Cambridge nor the name of Apple Inc. nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Bold™ 9930 smartphone model number: RDU71CW or RDU72CW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community. BlackBerry® Bold™ 9900 smartphone model number: RDE71UW, RDE72UW, RDV71UW, RDV72UW, RDY71UW, or RDY72UW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community. P'9981 smartphone model number: REP71UW or REQ71UW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community. 340 RIM Confidential and Proprietary Information - Approved Third Parties Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada 341
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