BlackBerry RFU80UW Mobile phone with GSM/GPRS/EDGE 850/1900, WCDMA/HSPA FDD II/V, 802.11b/g/n, Bluetooth and GPS. User Manual
BlackBerry Limited Mobile phone with GSM/GPRS/EDGE 850/1900, WCDMA/HSPA FDD II/V, 802.11b/g/n, Bluetooth and GPS.
Contents
- 1. User Manual
- 2. User Manual II
User Manual
BlackBerry 9720 Smartphone
User Guide
Published: 2013-06-19
SWD-20130619103719951
Contents
Quick Help.....................................................................................................................................................9
Getting started: Your smartphone...................................................................................................................9
Popular topics..............................................................................................................................................27
Popular tips................................................................................................................................................. 31
Common troubleshooting.............................................................................................................................39
Tips and shortcuts....................................................................................................................................... 44
Tips: Doing things quickly.............................................................................................................................44
Tips: Extending battery life .......................................................................................................................... 45
Tips: Finding apps........................................................................................................................................46
Tips: Freeing space for your music, pictures, videos, and files....................................................................... 46
Tips: Freeing space to optimize your smartphone's performance.................................................................. 47
Tips: Updating your software........................................................................................................................48
Tips: Keeping your information safe..............................................................................................................49
Tips: Managing indicators ........................................................................................................................... 49
Shortcuts: Phone......................................................................................................................................... 50
Shortcuts: Messages....................................................................................................................................51
Shortcuts: Files and attachments................................................................................................................. 52
Shortcuts: Typing with the physical keyboard............................................................................................... 53
Shortcuts: Media......................................................................................................................................... 54
Shortcuts: Browser...................................................................................................................................... 55
Shortcuts: Search........................................................................................................................................ 56
Shortcuts: Calendar..................................................................................................................................... 57
Troubleshooting: Shortcuts.......................................................................................................................... 58
Phone..........................................................................................................................................................59
How to: Phone............................................................................................................................................. 59
Tips: Phone................................................................................................................................................. 77
Personalize: Phone...................................................................................................................................... 78
Troubleshooting: Phone............................................................................................................................... 82
Voice commands......................................................................................................................................... 86
How to: Voice commands.............................................................................................................................86
Troubleshooting: Voice commands...............................................................................................................88
Messages.................................................................................................................................................... 90
Getting started: Messages application.......................................................................................................... 90
How to: Messages application...................................................................................................................... 91
Tips: Messages application........................................................................................................................ 126
Personalize: Messages application............................................................................................................. 129
Troubleshooting: Messages application......................................................................................................133
Files and attachments................................................................................................................................140
How to: Files ............................................................................................................................................. 140
Tips: Files ................................................................................................................................................. 146
Troubleshooting: Files ............................................................................................................................... 147
Media........................................................................................................................................................ 149
Getting started: Media............................................................................................................................... 149
How to: Media............................................................................................................................................151
Tips: Media................................................................................................................................................168
Troubleshooting: Media............................................................................................................................. 169
Ring tones, sounds, and alerts....................................................................................................................173
How to: Ring tones, sounds, and alerts....................................................................................................... 173
Troubleshooting: Ring tones, sounds, and alerts......................................................................................... 177
Browser..................................................................................................................................................... 178
How to: Browser........................................................................................................................................ 178
Tips: Browser.............................................................................................................................................190
Personalize: Browser................................................................................................................................. 192
Troubleshooting: Browser.......................................................................................................................... 192
Calendar....................................................................................................................................................194
Getting started: Calendar........................................................................................................................... 194
How to: Calendar....................................................................................................................................... 195
Tips: Calendar........................................................................................................................................... 204
Personalize: Calendar................................................................................................................................ 205
Troubleshooting: Calendar......................................................................................................................... 206
Contacts....................................................................................................................................................208
Getting started: Contacts........................................................................................................................... 208
How to: Contacts....................................................................................................................................... 210
Personalize: Contacts................................................................................................................................ 220
Troubleshooting: Contacts......................................................................................................................... 222
Clock......................................................................................................................................................... 223
Getting started: Clock................................................................................................................................ 223
How to: Clock.............................................................................................................................................224
Personalize: Clock......................................................................................................................................227
Troubleshooting: Clock.............................................................................................................................. 228
Tasks and memos......................................................................................................................................230
Create a task or memo............................................................................................................................... 230
Send a task or memo................................................................................................................................. 230
Change or delete a task or memo............................................................................................................... 230
Change the status of a task........................................................................................................................ 230
Hide completed tasks................................................................................................................................ 231
Show tasks in the calendar.........................................................................................................................231
Synchronizing tasks and memos................................................................................................................ 231
About categories........................................................................................................................................233
Categorize a contact, task, or memo...........................................................................................................233
Create a category for contacts, tasks, or memos......................................................................................... 234
Turn off the prompt that appears before you delete items........................................................................... 234
Typing....................................................................................................................................................... 235
How to: Typing...........................................................................................................................................235
Tips: Typing............................................................................................................................................... 241
Personalize: Typing....................................................................................................................................242
Troubleshooting: Typing.............................................................................................................................244
Keyboard...................................................................................................................................................245
How to: Keyboard...................................................................................................................................... 245
Language.................................................................................................................................................. 248
How to: Language...................................................................................................................................... 248
Troubleshooting: Language........................................................................................................................250
Screen display........................................................................................................................................... 251
How to: Screen display...............................................................................................................................251
Personalize: Screen display........................................................................................................................255
Troubleshooting: Screen display.................................................................................................................257
GPS technology......................................................................................................................................... 259
Getting started: GPS technology.................................................................................................................259
How to: GPS technology.............................................................................................................................259
Troubleshooting: GPS technology...............................................................................................................261
Maps......................................................................................................................................................... 262
How to: Maps.............................................................................................................................................262
Tips: Maps.................................................................................................................................................266
Personalize: Maps......................................................................................................................................266
Troubleshooting: Maps.............................................................................................................................. 268
Applications...............................................................................................................................................269
Getting started: Applications...................................................................................................................... 269
How to: Applications.................................................................................................................................. 270
Tips: Applications...................................................................................................................................... 272
Troubleshooting: Applications.................................................................................................................... 274
BlackBerry ID............................................................................................................................................ 275
How to: BlackBerry ID................................................................................................................................275
Tips: BlackBerry ID.................................................................................................................................... 276
Frequently asked questions: BlackBerry ID.................................................................................................276
BlackBerry Device Software....................................................................................................................... 278
How to: BlackBerry Device Software...........................................................................................................278
Troubleshooting: BlackBerry Device Software............................................................................................ 280
Manage Connections................................................................................................................................. 282
Mobile network ......................................................................................................................................... 282
Wi-Fi technology........................................................................................................................................ 290
Mobile Hotspot mode.................................................................................................................................303
Getting started: Mobile Hotspot mode........................................................................................................ 303
How to: Mobile Hotspot mode.................................................................................................................... 304
Troubleshooting: Mobile Hotspot mode...................................................................................................... 307
Bluetooth technology.................................................................................................................................308
Getting started: Bluetooth technology........................................................................................................ 308
How to: Bluetooth technology.................................................................................................................... 310
Troubleshooting: Bluetooth technology...................................................................................................... 317
Media server..............................................................................................................................................320
How to: Media server................................................................................................................................. 320
Smart accessories......................................................................................................................................322
About the Smart Accessories application....................................................................................................322
Set up a new dock......................................................................................................................................322
Change a dock profile................................................................................................................................ 322
Delete a saved dock profile........................................................................................................................ 323
Power and battery......................................................................................................................................324
Getting started: Power and battery............................................................................................................. 324
How to: Power and battery......................................................................................................................... 324
Tips: Power and battery............................................................................................................................. 329
Troubleshooting: Power and battery........................................................................................................... 330
Storage space and media cards................................................................................................................. 331
How to: Storage space and media cards..................................................................................................... 331
Tips: Storage space and media cards......................................................................................................... 337
Troubleshooting: Storage space and media cards.......................................................................................339
Search.......................................................................................................................................................341
How to: Search.......................................................................................................................................... 341
Tips: Search...............................................................................................................................................345
Troubleshooting: Search............................................................................................................................ 346
Service books and diagnostic reports......................................................................................................... 347
Run, view, send, or delete a diagnostic report............................................................................................. 347
Accept, delete, or restore a service book ................................................................................................... 347
Set a default recipient for diagnostic reports...............................................................................................348
Find your smartphone model number and version of the BlackBerry Device Software .................................348
I can't run or submit a diagnostic report..................................................................................................... 348
Synchronization......................................................................................................................................... 349
How to: Synchronization............................................................................................................................ 349
Troubleshooting: Synchronization.............................................................................................................. 352
Accessibility options.................................................................................................................................. 354
Getting started: Accessibility...................................................................................................................... 354
How to: Accessibility.................................................................................................................................. 354
Calculator..................................................................................................................................................360
Use the calculator .....................................................................................................................................360
Convert a measurement.............................................................................................................................360
Glossary.....................................................................................................................................................361
Legal notice .............................................................................................................................................. 363
Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Inserting the SIM card, media card, and battery
Watch the video
Remove the battery door
Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your
smartphone.
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Slide the SIM card into the slot.
Insert the media card
The media card is optional. If a media card is included, it might already be inserted.
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Insert the battery
New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls
over the Wi-Fi network. For more information, see Wi-Fi calling.
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
FM Radio
You can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favorite
stations, and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio.
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Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are
used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are
available. For more information, see Turn on Parental Controls.
Public warning messages
If your wireless service provider or organization uses a public warning system, you can receive public warning messages,
such as weather warnings or amber alert messages, on your smartphone. For more information, see Public warning
systems.
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you
create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with
BlackBerry ID you can manage apps that you downloaded from the BlackBerry World storefront (previously known as
BlackBerry App World) and keep apps you downloaded when you switch smartphones. For more information, see
BlackBerry ID.
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on
your smartphone and on the Internet. For more information, see Search for an item using voice enabled search.
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all
panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon.
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Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset!
Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how
you answer calls with a headset.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Share a file.
Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received
contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth
technology.
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were
taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information,
see Change your slide show options.
About switching BlackBerry smartphones
When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer
data, and compatible third-party applications, can be transferred to your new smartphone.
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are
available from the Device Switch option in the Setup application.
A Switch Smartphones user guide is available at docs.blackberry.com.
Depending on your wireless service provider, this feature might not be available.
Related information
Visit the Setup application,14
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports
BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront
(previously known as BlackBerry App World) and keep apps you downloaded when you switch smartphones.
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You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry
smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new
tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the
same BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that
supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Related information
About downloading apps with the BlackBerry World,28
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry
smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and
social networking accounts. The Setup application should appear automatically the first time that you turn on your
smartphone.
1. If the Setup application does not appear automatically, on the home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Keys on the front of your BlackBerry smartphone
Trackpad • Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
Menu • Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
Escape • Return to the previous screen.
• Close the menu.
Send • Make a call.
• Answer a call.
End/Power • End a call.
• Return to the home screen.
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Keys on the front of your BlackBerry smartphone
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock Lock or unlock the screen and keyboard.
Keys on the right side of your smartphone
Volume/Mute • Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous
media file.
• Before you take a picture or record a video, press the top or
bottom key to zoom in or out.
• Press the middle key to mute a call or mute the volume.
Right convenience key • If supported, open the camera. To take a picture, press the
convenience key again.
• You can also customize this key.
Keys on the left side of your smartphone
Left convenience key • If supported, press to open BBM.
• You can also customize this key.
Keyboard
Shift Capitalize letters.
Alt Type the alternate character on a key.
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Keyboard
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Flashing LED color descriptions
The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.
Flashing LED color Description
Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
Blue Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn
off this notification.
Red Indicates that you have received a new message. The LED also flashes when your smartphone
accesses data on a smart card. You can turn on or turn off this notification. You can also change the
LED color for ring tones, message notifications, event reminders, and other application notifications
using the sound and alert profiles.
Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn
on or turn off this notification. The amber LED flashes when your smartphone is turned off and
charging, this indicator changes to solid green when the battery is fully charged.
Related information
Turn on flashing LED notification for wireless coverage,254
Turn off or turn on the Bluetooth connection notification,316
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial
view of the home screen displays icons for only some of the available applications. To view more application icons on the
home screen, click All.
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Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might
not be available. You might be able to download some applications from the BlackBerry World storefront (previously known
as BlackBerry App World).
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon
Guide.
Setup
Setup Enterprise Activation
Activate a work email account using the
BlackBerry Enterprise Server.
Options
Power and lock
Password Lock Power Off
Messages
Messages Saved Messages
Added email address Added work email address
Text Messages
Instant messaging
Instant Messaging folder
Some applications might appear in this folder
including applications that you download.
BBM
Windows Live Messenger for BlackBerry
smartphones
AOL Instant Messenger Service for BlackBerry
smartphones
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Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones
Applications
Browser Manage Connections
Maps Help
Password Keeper Voice Dialing
Applications folder
Some applications might appear in this folder,
including applications that you download.
Media
Media folder Videos
Pictures Music
Ring Tones Voice Notes
Camera Video Camera
Voice Notes Recorder Podcasts
Personal organizer
Contacts Calendar
Tasks MemoPad
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Clock Calculator
Files
Documents To Go Files
Social networking and mobile purchasing
BlackBerry World storefront Social Feeds
Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones
BlackBerry Device Software update
A software update for the BlackBerry Device
Software is available.
A software update for the BlackBerry Device
Software is being downloaded.
A software update for the BlackBerry Device
Software is ready to be installed.
A software update for the BlackBerry Device
Software is stopped.
Sounds and alerts
Normal profile Phone Calls Only profile
Loud profile Custom profile
Medium profile Silent profile
Vibrate Only profile All Alerts Off profile
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Games
Games folder
Some applications might appear in this folder,
including applications that you download.
BrickBreaker
Word Mole
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
New item
To clear this icon, open each item that has this
indicator.
Update is available in the BlackBerry World
storefront (previously known as BlackBerry App
World)
Sending data New item in the Social Feeds application
Receiving data System is busy
New BBM item
To clear this icon, open each chat that has this
icon.
New BBM Groups item
Roaming Unread message count
Alarm is set Missed call count
Calendar reminder count Bluetooth technology is turned on
Wi-Fi technology is turned on NFC technology is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
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Unread message New BBM item
To clear this indicator, open each chat that has
this indicator.
Read message BBM chat is open
Draft message New BBM Groups item
Filed message New RSS item
Message with an attachment Message is being sent
Message is high priority Message has not been sent
Text message with an attachment Message has been sent
Text message Message has been delivered
Message has been read
Battery power level icons
These icons appear at the top of the home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) Multi-tap mode
NUM lock (number lock) Current input language
Alt mode
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Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call Received call
Placed call Voice mail message
Calendar icons
These icons appear when you highlight a calendar entry.
Event reminder Recurring appointment
Meeting reminder Exception for recurring appointment
Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures Geotagging is turned on
Geotagging is turned off Take another picture
Flash is turned on Flash is turned off
Automatic flash mode Scene mode
Share a picture
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording Pause recording
Share a video Rename video
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Delete video
Your Home screen
Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Try this now!
Related information
My display changed,257
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,
files, podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Show or hide a home screen panel
1. On the home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
3. Press the key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry
Device Software updates.
On the home screen or in a folder, do any of the following:
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• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you
can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.
• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the
key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.
Press the key > Show All.
Related information
My display changed,257
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application
folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1. On the home screen, press the key > Options.
2. Change the Downloads Folder field.
3. Press the key > Save.
Change themes
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
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My display changed,257
Set the number of icons that appear on the home screen
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4. Press the key > Save.
Change what happens when you type on the Home screen
Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open
applications.
1. On the Home screen, press the key > Options.
• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by
Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2. Press the key > Save.
Add a message that appears when your smartphone is locked
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4. Press the key > Save.
Related information
Lock or unlock your smartphone,30
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone
model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
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Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text
messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text
messages. A wireless service plan with data is required for you to use the browser service and instant messaging
applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps
you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send
and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with
the BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise
Server. Your administrator might set options that determine the features and settings that are available on your
smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in
the security options on your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on
your wireless service provider and available roaming options, different wireless networks are available. Some wireless
networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact
your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry World storefront
(previously known as BlackBerry App World). You might also be able to download apps from a webpage or an application.
The availability of certain apps varies by region.
Related information
Find more information,27
BlackBerry Device Software,278
Check which wireless networks your smartphone connects to,283
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Find more information
•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help
on the home screen or in an application menu.
•www.blackberry.com/support: Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and
more.
•www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
•Your wireless service provider website: Find information about your wireless network or wireless service plan.
Popular topics
BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email
accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
Try this now!
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually,95
Change options for your personal email account,95
Add or change your email signature
Before you begin: Depending on your wireless service plan, this feature might not be supported.
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1. On the home screen, click the Messages icon.
2. Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears,
place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
Try this now!
About downloading apps with the BlackBerry World
With the BlackBerry World storefront (previously known as BlackBerry App World), you can search for and download
games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account,
you can buy and download apps to your smartphone over the wireless network.
If you don't already have the BlackBerry World on your smartphone, you can download it at www.blackberryworld.com. For
more information about managing apps using BlackBerry World, click the BlackBerry World icon. Press the key >
Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the
BlackBerry World storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com
from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or
use an app over the wireless network. For more information, contact your wireless service provider.
Related information
About BlackBerry ID,13
Transfer files to and from your smartphone
1. Connect your BlackBerry smartphone to the computer using a USB cable.
2. In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
• If you want to synchronize media files that are protected with DRM, click Sync Media.
3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4. On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
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Related information
About transferring and synchronizing files,149
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your
BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access
the Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a
USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry
PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging
applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered
Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop
Software.
Copy contacts to and from SIM card
The Copy All feature can be used to copy contacts from your SIM card to your contacts list. A helpful feature when you are
setting up a new device. You can also copy contacts from your contacts list to your SIM card, but they must be copied
individually to ensure storage availability. Depending on your wireless service provider, your BlackBerry smartphone might
not use a SIM card.
Do one of the following:
• To copy contacts from your SIM card to your contact list, in the contact list, press the key > SIM Phone Book.
Press the key > Copy All To Contacts.
• To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number.
Press the key > Copy to SIM Phone Book. Press the key > Save.
Another option to backup your contacts is to use the BlackBerry Desktop Software. For more information, visit
docs.blackberry.com to see the User Guide for BlackBerry Desktop Software.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
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• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Try this now!
Related information
I can't change the number of times that my smartphone rings,84
Add or delete a contact alert,175
Add or delete a custom sound profile,174
Icons for sound and alert profiles,173
View a location on a map
1. On the home screen, click the Maps icon.
2. Press the key > Find a Location.
• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the
information for the point of interest. Highlight the point of interest.
• To view a new location, in the Find an address field, type an address. Highlight the location.
• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact
information.
• To view a favorite location, in the Favorites section, highlight the location.
3. Press the key > View on Map.
If you are viewing a location other than your current location, to get directions to this location from your current location,
press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired
with a Bluetooth enabled GPS receiver to perform this task.
Lock or unlock your smartphone
You can change the unlock option to a tap and slide motion. If you don't change the unlock option, the key on your
smartphone is automatically used.
Do one of the following:
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• To lock the keyboard, press the key on the top of your smartphone or tap the bottom of the screen and slide your
finger up.
• To unlock the keyboard, press the key again or tap the bottom of the screen and slide your finger up.
• To lock your smartphone with a password, on the home screen or in a folder, click the icon.
• To unlock your smartphone, enter your password.
Related information
Set or change your smartphone password,
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options,285
Turn on, turn off, or check the status of a network connection,283
Popular tips
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your home screen. Some apps are located in folders on your home screen.
Click a folder to see what apps are inside.
Make all hidden apps visible on the home screen. On the home screen, press the key > Show All
Icons. To unhide an app, highlight it and then press the
key > Unhide Icon. If the icon is hidden in other
panels, you can unhide the icon in all panels, or in the
current panel only. If Show All Icons does not appear in the
menu, there are no apps hidden from view.
Search for an app. On the home screen, start typing the app name.
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Verify that an app is installed. On the home screen or in a folder, click the Options icon.
Click Device > Application Management. If the app is
listed, it is installed on your BlackBerry smartphone.
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they
inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons,
new content within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then
click the Icon Guide.
Remove the new item indicator . Open each item that has this indicator. For example, to
remove it from the Messages icon, click the icon.
Remove the unopened message indicator . In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
can't find all of your unread messages in your inbox,
look in your messages folders.
• Mark a message as read. Highlight a message. Press
the key > Mark Read.
• Mark all messages that are prior to a date as read.
Highlight a date field. Press the key > Mark Prior
Read.
Identify an indicator. • You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To
see a complete list of applications on your BlackBerry
smartphone and their icons, on the Home screen or in a
folder, click the Options icon. Click Device >
Application Management.
Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an
unforeseen issue.
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Check to see if there is updated BlackBerry Device
Software that you can download over the network.
Depending on your smartphone model, this feature might
not be supported. On the home screen or in a folder, click
the Options icon. Click Device > Software Updates.
Update your BlackBerry Device Software from your
computer.
On your computer, visit www.blackberry.com/update. Click
Check for Updates. Connect your smartphone to your
computer.
Set your BlackBerry Desktop Software to check for updates
automatically.
For instructions, see the Help in BlackBerry Desktop
Software.
Update your BlackBerry Desktop Software. Visit www.blackberry.com/desktopsoftware.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Access popular options such as setting the alarm, viewing
notifications, and turning on or turning off network
connections.
Highlight and click the areas at the top of the home screen.
See all the apps and folders on the Home screen, or
minimize the panel and view the wallpaper.
On the navigation bar, click All.
Switch to another app. Press and hold the key. Click an app.
Note: The other app might still be running in the
background.
Open an app with a convenience key. Press a convenience key on the side of your BlackBerry
smartphone.
Note: You can customize which app a convenience key
opens.
Use pop-up menus. Pop-up menus provide common available actions, and
appear in the center of the screen. For example, you can
use the pop-up menu in a message to file, forward, or reply
to the message. To open a pop-up menu, touch and hold
the screen or press and hold the trackpad. To select a
command, tap the icon or click the trackpad.
Watch the video
Switch to the Favorites, Media, Downloads, and Frequent
panels.
On the home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
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Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press
the key > Mark as Favorite.
Change options for the home screen such as the wallpaper. On the home screen, press the key > Options.
Related information
Change what happens when you type on the Home screen,25
Assign an application to a convenience key,245
Keep an application running in the background and switch to another application,271
Tips: Extending battery life
Close apps when you're finished with them. In an app, press the key and click Close or Exit.
Turn on battery saving mode. On the home screen or in a folder, click the Options icon.
Click Device > Battery Saving Mode. Select the Turn on
Battery Saving Mode when battery power level is low
checkbox.
Turn off network connections you aren't using. On the home screen, click the connections area at the top
of the screen, or click the Manage Connections icon. Click
a network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi
when you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top
of the screen, or click the Manage Connections icon.
Select the Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon.
Click Device > Auto On/Off.
Close browser tabs you aren't using. In the browser, press the key > Tabs. Highlight a
tab and click the icon.
Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon.
Click Device > Location Settings. Turn off any options
you're not using.
Set backlighting to remain on for a shorter period of time,
and lower its brightness.
On the home screen or in a folder, click the Options icon.
Click Display > Screen Display.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone.
On the home screen, click your Sound and Alert Profiles
icon. Click Change Sounds and Alerts.
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Delete the previous text from a reply message. When you are replying to a message, press the key
> Delete Original Text.
Change how often podcast or social feed applications refresh
content.
Your podcast and social feed applications periodically
refresh content. In some of these applications, you can
reduce how often the content refreshes. For more
information, see the Help in the application.
If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash
icon at the bottom of the screen until the flash off
indicator appears.
Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean
the metal contacts on the battery and the smartphone.
Check for Device Software updates. Click the Options icon > Device > Software Updates.
Tips: Freeing space for your music, pictures, videos,
and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and
documents.
On the home screen, click the Media icon. Press the
key > Memory Use.
Delete unneeded files. On the home screen or in a folder, click the Files icon. Find
and highlight a file. Press the key > Delete.
Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
Change the Image Size or Video Format field.
Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
In the Storage section, change the Store Pictures or Store
Videos field.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file,143
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Change the size of pictures that you take,162
View the amount of available storage space on your smartphone,337
Change how long your smartphone stores calendar entries,202
Keep an application running in the background and switch to another application,271
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,
such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Set a smartphone password. On the home screen or in a folder, click the Options icon.
Click Security > Password.
Encrypt contacts and files. On the home screen or in a folder, click the Options icon.
Click Security > Encryption.
Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your
smartphone data to your computer. To download the
BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Back up your smartphone data to a media card. On the home screen, click the Setup icon. In the Setup
section, click Device Switch > Save Data.
Related information
Turn on encryption,336
Set or change your smartphone password,
Shortcuts: Phone
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone From the home screen, press the key. Press the
key > Phone Ring Tones.
Check your voice mail Press and hold 1.
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Set up a speed dial for a contact From the home screen or in the Phone application, press
and hold the key that you would like to assign speed dial to.
Add an extension to a phone number Press the key and X. Type the extension number.
Type a letter in a phone number field Press the key and the letter key.
Insert a plus sign (+) when typing a phone number Press O.
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number From the home screen, press the key. Click your
phone number at the top of the screen. Click a phone
number.
Shortcuts: Typing with the physical keyboard
Depending on the typing input language that you're using, some shortcuts might not be available.
Insert a period (.) Press the key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field Press the key.
Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
Turn on CAPS lock Press the key and the Right key. To turn off
CAPS lock, press the Left or Right key.
Type a symbol Press the key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the key and the character key.
Type an accented or special character Press and hold the letter key and, on the trackpad, slide
your finger left or right. For example, to type ü, press and
hold U and slide your finger left until ü appears. Release the
letter key when the accented or special character appears.
Type a number in a text field Press and hold the key and press the number key.
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Type a number in a number field Press a number key. You don't need to press the
key.
Turn on NUM lock Press the key and the Left key. To turn off
NUM lock, press the Left or Right key.
Highlight a line of text Press the Left or Right key and, on the trackpad,
slide your finger up or down.
Highlight text character by character Press the Left or Right key and, on the trackpad,
slide your finger left or right.
Cut highlighted text Press the Left or Right key and the key.
Copy highlighted text Press the key and click the trackpad.
Paste text Press the Left or Right key and click the trackpad.
Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry
smartphone.
Resume playing an audio or video file Press the Mute key again.
Play the next audio file Press and hold the Volume Up key on the right side of your
smartphone.
Play the previous audio file Press and hold the Volume Down key on the right side of
your smartphone.
Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns
on.
Pictures
Zoom in Press I
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Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Right Convenience key on the side of your
smartphone.
Common troubleshooting
I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,
including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone
number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your smartphone, verify that the phone number that you want
to make calls from and receive calls to is set as your active phone number.
• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned
on.
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• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry
Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click
BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if
the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and
then try again.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry
MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that
call forwarding is turned off.
Related information
Fixed dialing and smart dialing,67
Call waiting, call forwarding, and call blocking,65
Switch the active phone number,72
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,
you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,
that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter,103
I can't send messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
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• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key,
Change or delete a contact,212
Turn on or turn off data service or set roaming options,285
Options for email filters,101
Resend a message,98
Wireless coverage indicators,282
Turn on, turn off, or check the status of a network connection,283
Resend a message,98
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise
Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you
delete your smartphone data, you might also delete the data on your media card. For more information, contact your
administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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My smartphone isn't ringing or vibrating when I receive
a call or message
Try the following actions:
• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds
and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set
to Silent and that the Vibration field isn't set to Off.
The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You
can change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting,251
Email messages aren't reconciling over the wireless
network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless
network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks
application, and MemoPad.
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• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software.
For more information, see the Help in the BlackBerry Desktop Software.
I can't pair with a Bluetooth enabled device
Try the following actions:
• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth
enabled device.
• Make your smartphone discoverable for a short period to see if the Bluetooth enabled device can detect your
smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections
icon. Click Networks and Connections > Bluetooth Connections. Set the Discoverable field to 2 Minutes.
• If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery
power is too low the device may be unable to pair.
• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the
home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Device
Properties. Clear the Encryption checkbox. Press the key > Save.
• If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the
Handsfree, Headset, Serial Port, or Dial-Up Networking profiles.
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the
amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes,153
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Tips and shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Access popular options such as setting the alarm, viewing
notifications, and turning on or turning off network
connections.
Highlight and click the areas at the top of the home screen.
See all the apps and folders on the Home screen, or
minimize the panel and view the wallpaper.
On the navigation bar, click All.
Switch to another app. Press and hold the key. Click an app.
Note: The other app might still be running in the
background.
Open an app with a convenience key. Press a convenience key on the side of your BlackBerry
smartphone.
Note: You can customize which app a convenience key
opens.
Use pop-up menus. Pop-up menus provide common available actions, and
appear in the center of the screen. For example, you can
use the pop-up menu in a message to file, forward, or reply
to the message. To open a pop-up menu, touch and hold
the screen or press and hold the trackpad. To select a
command, tap the icon or click the trackpad.
Watch the video
Switch to the Favorites, Media, Downloads, and Frequent
panels.
On the home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press
the key > Mark as Favorite.
Change options for the home screen such as the wallpaper. On the home screen, press the key > Options.
Related information
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Change what happens when you type on the Home screen,25
Assign an application to a convenience key,245
Keep an application running in the background and switch to another application,271
Tips: Extending battery life
Close apps when you're finished with them. In an app, press the key and click Close or Exit.
Turn on battery saving mode. On the home screen or in a folder, click the Options icon.
Click Device > Battery Saving Mode. Select the Turn on
Battery Saving Mode when battery power level is low
checkbox.
Turn off network connections you aren't using. On the home screen, click the connections area at the top
of the screen, or click the Manage Connections icon. Click
a network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi
when you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top
of the screen, or click the Manage Connections icon.
Select the Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon.
Click Device > Auto On/Off.
Close browser tabs you aren't using. In the browser, press the key > Tabs. Highlight a
tab and click the icon.
Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon.
Click Device > Location Settings. Turn off any options
you're not using.
Set backlighting to remain on for a shorter period of time,
and lower its brightness.
On the home screen or in a folder, click the Options icon.
Click Display > Screen Display.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone.
On the home screen, click your Sound and Alert Profiles
icon. Click Change Sounds and Alerts.
Delete the previous text from a reply message. When you are replying to a message, press the key
> Delete Original Text.
Change how often podcast or social feed applications refresh
content.
Your podcast and social feed applications periodically
refresh content. In some of these applications, you can
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reduce how often the content refreshes. For more
information, see the Help in the application.
If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash
icon at the bottom of the screen until the flash off
indicator appears.
Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean
the metal contacts on the battery and the smartphone.
Check for Device Software updates. Click the Options icon > Device > Software Updates.
Tips: Finding apps
Look in a folder on your home screen. Some apps are located in folders on your home screen.
Click a folder to see what apps are inside.
Make all hidden apps visible on the home screen. On the home screen, press the key > Show All
Icons. To unhide an app, highlight it and then press the
key > Unhide Icon. If the icon is hidden in other
panels, you can unhide the icon in all panels, or in the
current panel only. If Show All Icons does not appear in the
menu, there are no apps hidden from view.
Search for an app. On the home screen, start typing the app name.
Verify that an app is installed. On the home screen or in a folder, click the Options icon.
Click Device > Application Management. If the app is
listed, it is installed on your BlackBerry smartphone.
Tips: Freeing space for your music,
pictures, videos, and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and
documents.
On the home screen, click the Media icon. Press the
key > Memory Use.
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Delete unneeded files. On the home screen or in a folder, click the Files icon. Find
and highlight a file. Press the key > Delete.
Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
Change the Image Size or Video Format field.
Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
In the Storage section, change the Store Pictures or Store
Videos field.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file,143
Change the size of pictures that you take,162
View the amount of available storage space on your smartphone,337
Change how long your smartphone stores calendar entries,202
Keep an application running in the background and switch to another application,271
Tips: Freeing space to optimize your
smartphone's performance
Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your
smartphone processes are unusually slow, try any of the following:
Close any apps you're not using. Press and hold the key until the application switcher
appears. Click an application icon. Press the key >
Close or Exit.
Check how much free application storage you have. On the home screen or in a folder, click the Options icon.
Click Device > Storage.
Identify and delete applications and themes you don't
need.
On the home screen or in a folder, click the Options
icon.Click Device > Application Management. To view the
details about your smartphone's memory and CPU usage,
slide your finger on the trackpad right or left. To delete an
application or theme, click an item. Click Delete.
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Delete languages you don't use. On the home screen or in a folder, click the Setup icon.
Click Languages and Input Methods.
Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data
section.
Delete messages. Highlight a message. Press and hold the key. On the
trackpad, slide your finger up or down. Release the
key. Press the key > Delete Messages.
Or, highlight a date. Press the key > Delete Prior.
Reduce the amount of time that your smartphone stores
email messages and calendar entries.
On the home screen, click the Messages icon or Calendar
icon. Press the key > Options.
Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the
key > Options > Email Preferences.
Receive only the first section of long email messages, and
choose whether to download more.
On the home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Change how long your smartphone stores calendar entries,202
Delete a language from your smartphone,248
Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an
unforeseen issue.
Check to see if there is updated BlackBerry Device
Software that you can download over the network.
Depending on your smartphone model, this feature might
not be supported. On the home screen or in a folder, click
the Options icon. Click Device > Software Updates.
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Update your BlackBerry Device Software from your
computer.
On your computer, visit www.blackberry.com/update. Click
Check for Updates. Connect your smartphone to your
computer.
Set your BlackBerry Desktop Software to check for updates
automatically.
For instructions, see the Help in BlackBerry Desktop
Software.
Update your BlackBerry Desktop Software. Visit www.blackberry.com/desktopsoftware.
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,
such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Set a smartphone password. On the home screen or in a folder, click the Options icon.
Click Security > Password.
Encrypt contacts and files. On the home screen or in a folder, click the Options icon.
Click Security > Encryption.
Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your
smartphone data to your computer. To download the
BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Back up your smartphone data to a media card. On the home screen, click the Setup icon. In the Setup
section, click Device Switch > Save Data.
Related information
Turn on encryption,336
Set or change your smartphone password,
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they
inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons,
new content within apps, and at the top of the Home screen.
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For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then
click the Icon Guide.
Remove the new item indicator . Open each item that has this indicator. For example, to
remove it from the Messages icon, click the icon.
Remove the unopened message indicator . In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
can't find all of your unread messages in your inbox,
look in your messages folders.
• Mark a message as read. Highlight a message. Press
the key > Mark Read.
• Mark all messages that are prior to a date as read.
Highlight a date field. Press the key > Mark Prior
Read.
Identify an indicator. • You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To
see a complete list of applications on your BlackBerry
smartphone and their icons, on the Home screen or in a
folder, click the Options icon. Click Device >
Application Management.
Shortcuts: Phone
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone From the home screen, press the key. Press the
key > Phone Ring Tones.
Check your voice mail Press and hold 1.
Set up a speed dial for a contact From the home screen or in the Phone application, press
and hold the key that you would like to assign speed dial to.
Add an extension to a phone number Press the key and X. Type the extension number.
Type a letter in a phone number field Press the key and the letter key.
Insert a plus sign (+) when typing a phone number Press O.
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
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Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number From the home screen, press the key. Click your
phone number at the top of the screen. Click a phone
number.
Shortcuts: Messages
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as read or unread Press the key and U.
Add a flag to a message Press W
View all flagged messages Press the key and F.
View received messages and received call logs Press the key and I.
View draft and sent messages Press the key and O.
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View voice mail messages Press the key and V.
View text messages Press the key and S.
View call logs Press the key and P.
View all your messages Press the key.
Move around your message inbox
Move up a screen Press the key and the key.
Move down a screen Press the key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
Move to the next unread item Press U
Move to the next related message Press J
Move to the previous related message Press K
Shortcuts: Files and attachments
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
Move to the last cursor position after closing and reopening
a file or an attachment
Press G
In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Click a worksheet.
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View or hide columns or rows Press H
In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide
view
Press N
Move to the previous slide when viewing a presentation in
slide view
Press P
Move to the last cursor position after closing and reopening
a presentation that you were viewing in text view or in text
and slide view
Press G
Shortcuts: Typing with the physical
keyboard
Depending on the typing input language that you're using, some shortcuts might not be available.
Insert a period (.) Press the key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field Press the key.
Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
Turn on CAPS lock Press the key and the Right key. To turn off
CAPS lock, press the Left or Right key.
Type a symbol Press the key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the key and the character key.
Type an accented or special character Press and hold the letter key and, on the trackpad, slide
your finger left or right. For example, to type ü, press and
hold U and slide your finger left until ü appears. Release the
letter key when the accented or special character appears.
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Type a number in a text field Press and hold the key and press the number key.
Type a number in a number field Press a number key. You don't need to press the
key.
Turn on NUM lock Press the key and the Left key. To turn off
NUM lock, press the Left or Right key.
Highlight a line of text Press the Left or Right key and, on the trackpad,
slide your finger up or down.
Highlight text character by character Press the Left or Right key and, on the trackpad,
slide your finger left or right.
Cut highlighted text Press the Left or Right key and the key.
Copy highlighted text Press the key and click the trackpad.
Paste text Press the Left or Right key and click the trackpad.
Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry
smartphone.
Resume playing an audio or video file Press the Mute key again.
Play the next audio file Press and hold the Volume Up key on the right side of your
smartphone.
Play the previous audio file Press and hold the Volume Down key on the right side of
your smartphone.
Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns
on.
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Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Right Convenience key on the side of your
smartphone.
Shortcuts: Browser
To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input
language that you are using, some shortcuts might not be available.
Insert a period (.) in the address bar Press the key.
Insert a slash mark (/) in the address bar Press the key and the key.
Stop loading a webpage Press the key.
Close the browser Press and hold the key.
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On a webpage
Quickly switch between tabs Press W
Zoom in to a webpage Press I
Zoom out from a webpage Press O
Go to the start page Press G
Return to the browser home page Press H
Open the bookmark folder Press K
Bookmark a webpage Press A
View a list of webpages that you have visited
recently
Press Y
Refresh a webpage Press R
Find text on a webpage Press F. To find the next instance of the text, press V.
Open the browser options Press S
Move around a webpage
Move up a screen Press the key and the key.
Move down a screen Press the key.
Move to the top of a webpage Press T
Move to the bottom of a webpage Press B
Related information
Turn on browser shortcuts,179
Shortcuts: Search
Depending on the typing input language that you're using, some shortcuts might not be available.
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Search for an item on your BlackBerry smartphone Start typing on the home screen.
Search for text in a message Press S
Search for text in a file or an attachment Press F
Search for text on a webpage Press F
Search for text in a presentation Press F
Note: You can change what happens when you type on the home screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Related information
Change what happens when you type on the Home screen,25
Turn on browser shortcuts,179
Shortcuts: Calendar
Depending on the typing input language that you're using, some shortcuts might not be available.For shortcuts to work in
Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry checkbox.
Schedule an appointment Press C
Change to Agenda view Press A
Change to Day view Press D
Change to Week view Press W
Change to Month view Press M
Move forward in week, month, or day view Press the key.
Move back in week, month, or day view Press the key and the key.
Move to the current date Press T
Move to a specific date Press G
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Troubleshooting: Shortcuts
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the
typing input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change an input or display language,249
Turn on or turn off audio and video shortcuts,153
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Phone
How to: Phone
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call Received call
Placed call Voice mail message
Phone basics
Find your phone number
Do one of the following:
• To view your active phone number, from the home screen, press the key. Your phone number appears at the top
of the screen.
• To view a list of your multiple phone numbers, from the home screen, press the key. If your wireless service plan
supports text messaging, the first phone number in the list is the phone number that you use to send and receive text
messages.
Related information
About multiple phone numbers,72
My phone number appears as Unknown in the Phone application,84
Make a call
Watch the video
1. Do one of the following:
• If your BlackBerry smartphone is unlocked, press the key.
2. Type a phone number or contact name.
3. Press the key.
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To end the call, press the key.
Related information
Add a pause or a wait to a phone number,212
Available voice commands,87
Turn on or turn off dialing from the lock screen,73
Sort phone numbers or contacts on the phone screen,73
I can't make or receive calls,39
Answer or end a call
Watch the video
Press the key.
To end a call, press the key.
Related information
Change your ring tone, notifiers, reminders, or alerts,29
I can't make or receive calls,39
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the key.
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the key > Swap or Flash.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
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• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Try this now!
Related information
I can't change the number of times that my smartphone rings,84
Add or delete a contact alert,175
Add or delete a custom sound profile,174
Icons for sound and alert profiles,173
Mute a call
During a call, press the Mute key on the right side of your smartphone.
To turn off mute, press the Mute key again.
Place a call on hold
If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.
During a call, press the key > Hold.
To resume a call, press the key > Resume.
Turn on the speakerphone
CAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can
occur. For more information, see the Safety and Product Information booklet for your smartphone.
During a call, press the key on the keyboard.
To turn off the speakerphone, press the key again.
Dial an extension
1. Press the X key.
2. Type the extension number.
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Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter
on a conventional phone keypad.
• To type a number, press a number key.
•To type a letter, press and hold the key. Press the letter key.
Switch applications during a call
During a call, press the key > Switch Application.
Note: If you switch to a different application and you want to end the call, press the key.
About using a headset
You can purchase an optional headset to use with your BlackBerry smartphone.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.
Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of
audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls and Emergency Callback Mode
If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only
emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is
locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your
smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless
network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network
automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies.
Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or
interference issues.
If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters
Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on
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your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In
Emergency Callback Mode, you can't send and receive messages or browse webpages.
If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS
technology to find your approximate location.
Related information
About GPS technology,259
Make an emergency call
Do one of the following:
• If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the key. Type the
emergency number. Press the key.
• If your smartphone is locked with a password, press the key > Emergency. Press the key.
• If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the
emergency number. Press the key.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
• To decrease the volume, press the Volume Down key on the right side of your smartphone.
• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key
again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call,
but they can't hear you.
Related information
Mute a call,61
Improve sound quality for media files,152
Amplify the volume using the audio boost feature,152
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the
volume is.
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
3. Change the Default Call Volume field.
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4. Press the key > Save.
Improve sound quality during a call
You can't change sound quality when you are using a Bluetooth enabled headset.
1. During a call, press the key > Enhance Call Audio.
2. Select a Boost Bass or Boost Treble option.
Improve sound quality for all calls
You can't change sound quality when you are using a Bluetooth enabled headset.
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
3. Change the Phone Call Audio field or Headset Call Audio field.
4. Press the key > Save.
Speed dial
Set up speed dial for a contact
1. From the home screen, press the key.
2. Press the key > View > Speed Dial List.
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the home screen, a message, or a message inbox, press and
hold the key that you assigned to the contact.
Change the contact that is assigned to a speed dial key
1. From the home screen, press the key.
2. Press the key > View > Speed Dial List.
3. Highlight a contact or phone number.
4. Press the key.
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
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• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed
dial key.
• To delete the contact from the Speed Dial Numbers list, click Delete.
Call waiting, call forwarding, and call blocking
Turn on or turn off call waiting
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone
for this service.
1. From the home screen, press the key.
2. Press the key > Options > Call Waiting.
3. Select or clear the Enabled checkbox.
4. Press the key > Save.
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on
your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new
ones.
For more information, contact your wireless service provider.
Start or stop forwarding calls
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone
for this service.
1. From the home screen, press the key.
2. Press the key > Options > Call Forwarding.
• To forward all calls to a call forwarding number, change the Forward Calls field to Always.
• To forward unanswered calls only, change the Forward Calls field to Customize. Change the If Busy, If No Reply,
and If Not Reachable fields to a call forwarding number.
3. Press the key > Save.
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the Forward Calls field to Never.
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Add, change, or delete a call forwarding number
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone
for this service.
1. From the home screen, press the key.
2. Press the key > Options > Call Forwarding.
3. Press the key.
• To add a call forwarding number, click New Number. Type a phone number. Press the key on the
keyboard.
• To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit.
Change the phone number. Press the key on the keyboard.
• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4. Press the key > Close.
About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also
block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider
must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless
service provider and wireless network, this feature might not be supported.
Block or stop blocking calls
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service
provider must set up your SIM card for this service and provide you with a call blocking password.
1. From the home screen, press the key.
2. Press the key > Options > Call Blocking.
3. Highlight a call blocking option.
4. Press the key > Enable.
5. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the key > Disable.
Change the call blocking password
1. From the home screen, press the key.
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2. Press the key > Options > Call Blocking.
3. Press the key > Change Password.
Fixed dialing and smart dialing
Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official
emergency access numbers (for example, 911 or 112).
If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed
dialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM
card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service
provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. From the home screen, press the key.
2. Press the key > Options > FDN Phone List.
3. Press the key > Enable FDN Mode.
4. Type your PIN2 code.
5. Press the key on the keyboard.
To turn off fixed dialing, press the key > Disable FDN Mode.
Related information
I can't make or receive calls,39
Add, change, or delete a contact in your fixed dialing list
Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and
provide you with a SIM card PIN2 code.
1. From the home screen, press the key.
2. Press the key > Options > FDN Phone List.
• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and
phone number.
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• To change a contact, press the key > Edit. Change the contact information.
• To delete a contact, highlight a contact. Press the key > Delete.
3. Press the key > Save.
About smart dialing
With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts
application so that you don't have to dial a country code and area code each time that you make a call, unless the country
code or area code are different from the default codes that you set. Some country codes aren't supported by the smart
dialing feature.
In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that
you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from
that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing
out the main phone number for the organization.
Related information
I can't make or receive calls,39
Set options for dialing extensions
1. From the home screen, press the key.
2. Press the key > Options > Smart Dialing.
3. In the Number field, type the main phone number for an organization.
4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.
5. In the Extension Length field, set the default length for extensions.
6. Press the key > Save.
Set the default country code and area code
1. From the home screen, press the key.
2. Press the key > Options > Smart Dialing.
3. Set the Country Code and Area Code fields.
4. If necessary, set the Local Country Code field and International Dialing Digits field.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Press the key > Save.
Note: When you determine the default length for phone numbers, include your area code and local number, but don't
include your country code or the National Direct Dialing prefix.
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Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing
service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on
your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter
the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they
don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number,
you can create a conference call by calling other contacts and joining the calls together.
Related information
Conference call meetings,202
Make a conference call
Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be
supported.
If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference
call.
1. During a call, press the key > Add Participant.
2. Type a phone number or highlight a contact.
3. Press the key.
4. During the new call, press the key to join your first contact to the conference call.
5. To join another contact to the call, repeat steps 1 to 4.
Related information
Place a call on hold,61
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Speak privately with a contact during a conference call
Before you begin: You can perform this task only if you make a conference call by calling other contacts and joining the
calls together, and not if you create a conference call meeting in the calendar of your smartphone.
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1. During a conference call, press the key > Split Call.
2. Click a contact.
To return to the conference call, press the key > Join Conference.
Disconnect a contact from a conference call
Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you
create a conference call meeting in the calendar.
1. During a conference call, press the key > Drop Call.
2. Click a contact.
After you disconnect a contact from a conference call, the call resumes with the other contacts.
Leave a conference call
Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you
create a conference call meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your
wireless service provider, this feature might not be supported.
During a conference call, press the key > Transfer or Flash.
Call logs
About call logs
Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator,
placed call indicator, or received call indicator. You can sort calls by Most Recent, Most Used, and the caller name. You
can also scroll between your smartphone Contacts, the Dial pad, and the Call Log by sliding your finger across the heading
bar. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more
information about the exact duration of a call, contact your wireless service provider.
The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your
options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed
call indicator might also appear at the top of the home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your
BlackBerry smartphone for 30 days.
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Send a call log
1. From the home screen, press the key.
2. Highlight a call log.
3. Press the key > View > History.
4. Highlight a call log.
5. Press the key > Forward.
Delete call logs
1. From the home screen, press the key.
2. Do one of the following:
• To delete a single call log, highlight a call log.
• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger
up or down. Release the Shift key.
3. Press the key > Delete.
Add, change, or delete call log notes
1. From the home screen, press the key.
2. Highlight a call log.
3. Press the key > View > History.
4. Highlight a call log.
5. Press the key.
• To add notes, click Add Notes.
• To change notes, click Edit Notes.
• To delete notes, click Edit Notes. Press the key > Clear Field.
6. Press the key > Save.
View or hide call logs in the Messages application
You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
1. From the home screen, press the key.
2. Press the key > Options > Call Logs and Lists.
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• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
3. Press the key > Save.
Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number
that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of
the following situations applies:
• Your smartphone uses a SIM card and your SIM card supports more than one phone number.
• Your wireless service provider has set up your smartphone to support more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you
receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any
calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls
and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a
busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all
phone numbers. If you're already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top
of the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your
smartphone.
Switch the active phone number
1. From the home screen, press the key.
2.
3. Click the phone number that you want to set as the active phone number.
Related information
My phone number appears as Unknown in the Phone application,84
I can't make or receive calls,39
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Phone options
Turn on or turn off dialing from the lock screen
1. On the home screen, press the key > Options.
2. Click Security > Password.
3. Select or clear the Allow Outgoing Calls While Locked checkbox.
4. Press the key > Save.
Related information
Change when your smartphone locks automatically with a password,
Sort phone numbers or contacts on the phone screen
1. From the home screen, press the key.
2. Press the key > Options > Call Logs and Lists.
• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
3. Press the key > Save.
Related information
Turn on or turn off dialing from the lock screen,73
Hide or display your phone number when you make calls
Your wireless network can override the option that you choose.
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
• To hide your phone number when you make calls, change the Restrict My Identity field to Always.
• To display your phone number when you make calls, change the Restrict My Identity field to Never.
• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My
Identity field to Network Determined.
3. Press the key > Save.
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Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos,
or passwords.
1. On the home screen, click the application icon for an application that prompts you before you delete items.
2. Press the key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete checkbox.
5. Press the key > Save.
Change how you answer or end calls with the holster
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
• To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto
Answer Calls field to Out of Holster.
• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto
Answer Calls field to Never.
• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into
Holster.
• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls
field to Never.
3. Press the key > Save.
Change how you answer calls with a headset
If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your
smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/
Headset Only).
• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3. Press the key > Save.
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Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your
wireless service provider.
1. From the home screen, press the key.
2. Press the key > Status > Last Call or Total Calls > Clear Timer.
3. Press the key > Save.
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate
level and frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1. From the home screen, press the key.
2. Press the key > Options > Hearing Aid Mode.
3. Change the Mode Enabled field to Telecoil.
4. Press the key > Save.
The H-T telecoil indicator appears at the top of the home screen.
Related information
About hearing aid mode,75
About TTY support
When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits
per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received
calls to text that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your
smartphone, visit www.shopblackberry.com.
Turn on or turn off TTY support
1. From the home screen, press the key.
2. Press the key > Options > TTY.
3. Change the TTY field.
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4. Press the key > Save.
A TTY indicator appears in the connections area at the top of the home screen.
Related information
About TTY support,75
Phone options,73
Voice mail
Set up your voice mail
Your voice mail account, password, and greeting are created within your wireless service provider's voice mail system.
Depending on your wireless service provider, the method for changing your voice mail password or greeting might differ.
After purchasing your smartphone, consult your wireless service provider's instructions for setting up your voice mail
password, greeting, and other voice mail options. If you need additional information about voice mail management, contact
your wireless service provider.
Set up automatic dialing for voice mail access
You can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice
mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your
voice mail messages you need the voice mail access number and a password. The voice mail access number is the phone
number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service
provider.
Tip: With some voice mail systems you need to add a longer pause before entering the password. To determine if this is
required, call your voice mail account and take note of the amount of time that passes before being prompted to enter the
password.
1. From the home screen, press the key.
2. Press the key > Options > Voice Mail.
3. Enter your voice mail access number and the password, if desired. To add additional time before the password, press
the key.
• To add one or more additional pauses position the cursor at the beginning of the Password field and then select
Add Pause. This option is for adding a short period between the voice mail access number and the password.
• To be prompted before sending the password, position the cursor at the beginning of the Password field and then
select Add Wait. This option is for adding a longer period between the voice mail access number and the
password.
4. Press the key > Save.
Related information
I can't check my voice mail,83
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Check your voice mail,77
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the home screen.
Tip: You can set the voice mail access number and password to dial automatically to access your voice mail messages.
1. From the home screen, press the key.
2. Press the key > Call Voice Mail.
3. Enter your voice mail access number and password as prompted.
Related information
I can't check my voice mail,83
Set up automatic dialing for voice mail access,76
Change how many times your smartphone rings before the call goes to
voice mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your
wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more
information, contact your wireless service provider.
Related information
I can't change the number of times that my smartphone rings,84
Tips: Phone
Shortcuts: Phone
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone From the home screen, press the key. Press the
key > Phone Ring Tones.
Check your voice mail Press and hold 1.
Set up a speed dial for a contact From the home screen or in the Phone application, press
and hold the key that you would like to assign speed dial to.
Add an extension to a phone number Press the key and X. Type the extension number.
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Type a letter in a phone number field Press the key and the letter key.
Insert a plus sign (+) when typing a phone number Press O.
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number From the home screen, press the key. Click your
phone number at the top of the screen. Click a phone
number.
Personalize: Phone
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Try this now!
Related information
I can't change the number of times that my smartphone rings,84
Add or delete a contact alert,175
Add or delete a custom sound profile,174
Icons for sound and alert profiles,173
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Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the
volume is.
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
3. Change the Default Call Volume field.
4. Press the key > Save.
Set up automatic dialing for voice mail access
You can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice
mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your
voice mail messages you need the voice mail access number and a password. The voice mail access number is the phone
number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service
provider.
Tip: With some voice mail systems you need to add a longer pause before entering the password. To determine if this is
required, call your voice mail account and take note of the amount of time that passes before being prompted to enter the
password.
1. From the home screen, press the key.
2. Press the key > Options > Voice Mail.
3. Enter your voice mail access number and the password, if desired. To add additional time before the password, press
the key.
• To add one or more additional pauses position the cursor at the beginning of the Password field and then select
Add Pause. This option is for adding a short period between the voice mail access number and the password.
• To be prompted before sending the password, position the cursor at the beginning of the Password field and then
select Add Wait. This option is for adding a longer period between the voice mail access number and the
password.
4. Press the key > Save.
Related information
I can't check my voice mail,83
Check your voice mail,77
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Change how many times your smartphone rings before
the call goes to voice mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your
wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more
information, contact your wireless service provider.
Related information
I can't change the number of times that my smartphone rings,84
Set up speed dial for a contact
1. From the home screen, press the key.
2. Press the key > View > Speed Dial List.
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the home screen, a message, or a message inbox, press and
hold the key that you assigned to the contact.
Add, change, or delete a call forwarding number
Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone
for this service.
1. From the home screen, press the key.
2. Press the key > Options > Call Forwarding.
3. Press the key.
• To add a call forwarding number, click New Number. Type a phone number. Press the key on the
keyboard.
• To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit.
Change the phone number. Press the key on the keyboard.
• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4. Press the key > Close.
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Change the call blocking password
1. From the home screen, press the key.
2. Press the key > Options > Call Blocking.
3. Press the key > Change Password.
Add, change, or delete a contact in your fixed dialing
list
Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and
provide you with a SIM card PIN2 code.
1. From the home screen, press the key.
2. Press the key > Options > FDN Phone List.
• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and
phone number.
• To change a contact, press the key > Edit. Change the contact information.
• To delete a contact, highlight a contact. Press the key > Delete.
3. Press the key > Save.
Change how you answer or end calls with the holster
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
• To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto
Answer Calls field to Out of Holster.
• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto
Answer Calls field to Never.
• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into
Holster.
• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls
field to Never.
3. Press the key > Save.
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Personalize the display name for dual phone numbers
If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers to
help with switching between lines.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight a phone number.
4. Press the key > Edit SIM Phone Number.
5. In the Friendly Name field, type a display name for the phone number.
6. Press the key on the keyboard.
Troubleshooting: Phone
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your
smartphone that determine the features and settings that are available and whether you can add or update an app. If your
administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed
out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed
IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more
information, visit www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related information
Feature availability,25
I can't make or receive calls
Try the following actions:
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• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,
including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone
number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your smartphone, verify that the phone number that you want
to make calls from and receive calls to is set as your active phone number.
• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned
on.
• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry
Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click
BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if
the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and
then try again.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry
MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that
call forwarding is turned off.
Related information
Fixed dialing and smart dialing,67
Call waiting, call forwarding, and call blocking,65
Switch the active phone number,72
I can't check my voice mail
Try the following actions:
• If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your
voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number.
Check the voice mail for your alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your
wireless service provider or administrator.
Related information
Switch the active phone number,72
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The touch screen keyboard disappears after I dial my
voice mail number
If you access your voice mail by using the touch screen keyboard shortcut of pressing and holding the "1" key to dial your
voice mail, the virtual keyboard is replaced by the call screen.
To bring up the keyboard, press the key. Click Show dialpad.
I can't block calls
• Your wireless service provider might not support the blocked calling feature. For more information, contact your
wireless service provider.
• If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For
more information, see the BlackBerry MVS Client User Guide.
I can't change the number of times that my
smartphone rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry
smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
My phone number appears as Unknown in the Phone
application
If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your
phone number appears in the Phone application.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight the phone number.
4. Press the key > Edit SIM Phone Number.
5. Type your phone number.
6. Click OK.
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I can't make calls using a voice command
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry
smartphone.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set
in the language options. Certain languages might not be supported.
Related information
Bluetooth technology,308
Change the language for voice commands,87
My headset makes calls instead of my smartphone
If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make
calls on the Bluetooth-enabled headset.
Try the following actions:
• Disconnect the Bluetooth-enabled headset from your smartphone.
•During a call, press the key, click Activate Handset.
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Voice commands
How to: Voice commands
Perform an action using a voice command
1. On the home screen or in a folder, click the Voice Dialing icon.
2. After the beep, say a voice command.
Related information
I can't make calls using a voice command,85
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts
might read out instructions that appear on the screen.
1. On the home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
• To turn off voice prompts, change the Audio Prompts field to No Prompts.
• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change
the Audio Prompts field to Detailed Prompts.
3. Press the key > Save.
Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
1. On the home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. In the Voice Adaptation section, click Start.
4. Complete the instructions on the screen.
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Available voice commands
Voice command Description
"Call <contact name or phone number>" Say this voice command to make a call. To perform this task
with a Bluetooth enabled device, such as a handsfree car
kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth
technology. You can't make calls to emergency numbers
using voice commands.
"Call <contact name> <phone number type>" Say this voice command to call a specific phone number for
a contact that is in your contact list. For example, if the
contact has a work number and a mobile number, you can
say "call <contact name> work" to call the work number.
"Call extension <extension number>" Say this voice command to dial an extension. To perform
this task, you must set options for dialing extensions. You
can dial extensions only within your company.
"Check my phone number" If you have multiple phone numbers associated with your
BlackBerry smartphone, say this voice command to check
your active phone number.
"Check signal strength" Say this voice command to check your wireless coverage
level.
"Check network" Say this voice command to check the wireless network that
your smartphone is connected to.
"Check battery" Say this voice command to check the battery power level.
"Repeat" Say this voice command to have the last voice prompt
repeated to you.
"Cancel" Say this voice command to close the voice dialing
application.
Related information
Set options for dialing extensions,68
Change the language for voice commands
When you change the language for voice commands, you change the language for voice prompts and the language that
you use to make a voice command.
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1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Language.
3. Change the Voice Dialing field.
4. Press the key > Save.
Related information
My smartphone doesn't recognize names or numbers in voice commands,89
Turn off choice lists for voice commands
If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents
you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the
best match and dials the phone number automatically.
1. On the home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. Set the Choice Lists field to Always Off.
4. Press the key > Save.
Troubleshooting: Voice commands
I can't make calls using a voice command
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry
smartphone.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set
in the language options. Certain languages might not be supported.
Related information
Bluetooth technology,308
Change the language for voice commands,87
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My smartphone doesn't recognize names or numbers
in voice commands
Try the following actions:
• Say the first name and the last name of your contact.
• Improve voice recognition of numbers.
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Messages
Getting started: Messages application
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread message New BBM item
To clear this indicator, open each chat that has
this indicator.
Read message BBM chat is open
Draft message New BBM Groups item
Filed message New RSS item
Message with an attachment Message is being sent
Message is high priority Message has not been sent
Text message with an attachment Message has been sent
Text message Message has been delivered
Message has been read
About email account icons
Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry smartphone with
a work email account and one or more personal email accounts. If you associate your smartphone with more than one
email account, multiple email account icons might appear on your smartphone, in addition to the main Messages icon. For
more information about associating your smartphone with more than one email account, visit www.blackberry.com/docs/
smartphones and click the link under Email Setup.
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Depending on your theme, a separate icon might appear for text messages.
How to: Messages application
Search for messages
You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email
application on your computer or in another associated email account if your email account uses the BlackBerry Internet
Service or a BlackBerry Enterprise Server that supports this feature.
On the home screen, click the Messages icon.
• To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.
• To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.
• To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the
search criteria, press the key > Save. Click Search.
• To search for messages using the criteria from your last advanced search, press the key > Search by >
Advanced. Press the key > Last.
Note: If you search for messages, your smartphone doesn't search attachments.
To stop a search, press the key.
Related information
Do more with your message search results,343
Message search criteria,343
Hide filed and sent messages from the Messages
application
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To hide filed messages, select the Hide Filed Messages checkbox.
• To hide sent messages, select the Hide Sent Messages checkbox.
3. Press the key > Save.
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Show or hide messages from the Messages application
You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a
separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already
appear by default.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Inbox Management.
• To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or
more email accounts.
• To show text messages, in the Other Message Types section, selct the Text Messages checkbox.
3. Press the key > Save.
View or hide call logs in the Messages application
You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
1. From the home screen, press the key.
2. Press the key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
3. Press the key > Save.
Hide the new or unread message indicator
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To hide the new message indicator, clear the Display New Message Indicator checkbox.
• To hide the unread message indicator, change the Display Message Count field to None.
3. Press the key > Save.
Change how you group email messages
1. On the home screen, click the Messages icon.
2. Press the key > Display Style > Group by Subject or Single Messages.
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Use color to differentiate work messages from other
messages
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message Categorization.
3. In the Message Outline Colors section, do any of the following:
• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise
Server, change the Enterprise Messages field.
• To set an outline color for your other messages, change the Other Messages field.
4. Press the key > Save.
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your
administrator.
Set how long your smartphone stores messages
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Days To Keep Messages field.
4. Press the key > Save.
Related information
Some messages aren't appearing on my smartphone,135
Open a new message automatically when you remove
your smartphone from your holster
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Auto Open Newest Message After Removing Device From Holster field.
4. Press the key > Save.
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Turn off the delete message or read message prompt
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To turn off the delete message prompt, in the Actions section, clear the Confirm Delete checkbox.
• To turn off the read message prompt, in the Actions section, clear the Confirm Mark Prior Read checkbox.
3. Press the key > Save.
Change options for spell check
1. On the home screen, click the Messages icon.
2. Press the key > Options > Spell Check.
• To check spelling before sending your email, select the Spell Check Email Before Sending checkbox.
• To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box.
3. Press the key > Save.
Email
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email
accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
Try this now!
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
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Reconcile email over the wireless network manually,95
Change options for your personal email account,95
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1. On the home screen, click the Messages icon.
2. Press the key> Reconcile Now.
Change options for your personal email account
Before you begin: Depending on your wireless service provider, you might not be able to change some options for your
personal email account.
You can change options for each personal email account that you added to your BlackBerry smartphone. You can create
email filters, synchronize your contacts, change your signature or display name, and more.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Account Management.
3. Click the email account that you want to change options for.
For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under
Email Setup.
Compose and send an email
1. On the home screen, click the Messages icon.
2. Press the key > Compose Email.
3. In the To field, type an email address or a contact name.
4. Type a message.
5. Press the key > Send.
Related information
Search for a contact,209
Contacts groups,217
I can't send messages,40
Attach a file to an email,97
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Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. Press the key > Check Spelling.
2. Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the key.
• To ignore all instances of the suggested spelling, press the key > Ignore All.
• To add the word to the custom dictionary, press the key > Add To Dictionary.
• To stop checking spelling, press the key > Cancel Spell Check.
Related information
I can't check spelling,244
Save a message
Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain
period of time.
On the home screen, click the Messages icon.
• To save an email or PIN message, highlight an email or PIN message. Press the key > Save.
• To save a draft email, press the key > Compose Email > Save Draft.
Related information
View saved messages,97
Blind carbon copy a contact
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the key > Add Bcc.
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
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3. Press the key > Continue.
Related information
I can't attach a file to a text message,138
Attach a file to an email
Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry
Enterprise Server that supports this feature. For more information, contact your administrator.
When you are composing an email, press the key > Attach > File.
• To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.
• To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If
necessary, type the credentials that you use to connect to your organization's network.
Set the importance level for an email or a PIN message that you send
If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator
appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports
importance levels for messages, the importance level will also be indicated to the recipient.
1. When you are composing an email or a PIN message, press the key > Options.
2. Change the Importance field.
3. Press the key > Save.
Viewing and replying to email
View saved messages
1. On the home screen, click the Messages icon.
2. Press the key > View Saved Messages.
View an address instead of a display name
In a message, press the key > Show Address.
To view the display name again, press the key > Show Name.
Reply to or forward an email or PIN message
In a message, press the key.
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• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Related information
I can't send messages,40
Delete the original text from a reply message
When you are replying to a message, press the key > Delete Original Text.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. On the home screen, click the Messages icon.
2. Highlight the message.
3. Press the key > Delete.
Resend a message
You cannot change a text message before you resend it.
In a sent message, press the key.
• To change the message, click Edit. Change the message. Press the key > Send.
• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.
Press the key > Send.
• To resend the message without changing it, click Resend.
Related information
I can't send messages,40
Change options for HTML email
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. In the HTML Email section, do any of the following:
• To view email in plain text format, clear the Enable HTML Email checkbox.
• To download images automatically in HTML email, select the Download Images Automatically checkbox.
• To turn off the prompt that appears before downloading images in HTML email, clear the Confirm External Image
Download checkbox.
4. Press the key > Save.
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Organizing your email inbox
Delete a message
On the home screen, click the Messages icon.
• To delete a message, highlight the message. Press the key > Delete.
• To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key
> Delete. If necessary, delete the message from your message inbox as well.
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up
or down. Release the Shift key. Press the key > Delete Messages.
• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.
Mark a message as read or unread
On the home screen, click the Messages icon.
• To mark a message as read or unread, highlight the message. Press the key > Mark Read or Mark Unread.
• To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior
Read.
Add, change, or remove a flag
If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and
are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
When you are composing or viewing an email, press the key.
• To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.
• To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.
• To remove a flag, click Clear Flag.
Filter email by sender or subject
1. On the home screen, click the Messages icon.
2. Highlight an email.
3. Press the key > Filter by > Sender or Subject.
4. Type a name for the email filter.
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5. Set the email filter options.
6. Press the key > Save.
Add, move, rename, or delete an email folder
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > View Folder.
3. Highlight a folder.
4. Press the key.
• To add a folder, click Add Folder.
• To move a folder, click Move Folder. Click the new location.
• To rename a folder, click Rename Folder.
• To delete a folder, click Delete Folder.
File an email
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Highlight an email.
3. Press the key > File.
4. Highlight a folder.
5. Press the key > File.
View filed messages
1. On the home screen, click the Messages icon.
2. Press the key > View Folder.
3. Click a folder.
Email filters
About email filters
You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the
email application on your computer.
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Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple
email filters that could apply to the same email, you must decide which one should be applied first by placing that filter
higher in the list.
Create an email filter
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry smartphone
(such as Google Mail or Windows Live Hotmail), visit www.blackberry.com/docs/smartphones and click the link under
Email Setup.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Filters.
3. Press the key > New.
4. Type a name for the email filter.
5. Set the email filter options.
6. Press the key > Save.
Options for email filters
Option Description
From Specify one or more contacts or email addresses that the
email filter should search for in the From field of your email.
Separate multiple contacts or email addresses with a
semicolon (;). To specify that the email filter should search
for all contacts or email addresses that contain specific
text, type the text and use an asterisk (*) as a wildcard
character to represent the rest of the contact or email
address.
Sent to Specify one or more contacts or email addresses that the
email filter should search for in the Sent To field of your
email. Separate multiple contacts or email addresses with a
semicolon (;). To specify that the email filter should search
for all contacts or email addresses that contain specific
text, type the text and use an asterisk (*) as a wildcard
character to represent the rest of the contact or email
address.
Subject Specify the text that the email filter should search for in the
Subject field of your email.
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Option Description
Message Specify the text that the email filter should search for in the
body of your email.
Sent directly to me Set whether the email filter applies to email that includes
your email address in the To field.
Cc to me Set whether the email filter applies to email that includes
your email address in the Cc field.
Bcc to me Set whether the email filter applies to email that includes
your email address in the Bcc field.
Importance Set the importance level of email that the email filter applies
to.
Sensitivity Set the sensitivity level of email that the email filter applies
to.
Action Set whether email that the email filter applies to is
forwarded to your BlackBerry smartphone. If email is
forwarded, specify whether it is forwarded with high
importance or with the email header only.
Filter email by sender or subject
1. On the home screen, click the Messages icon.
2. Highlight an email.
3. Press the key > Filter by > Sender or Subject.
4. Type a name for the email filter.
5. Set the email filter options.
6. Press the key > Save.
Turn on an email filter
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Filters.
3. Select the checkbox beside an email filter.
4. Press the key > Save.
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Change, prioritize, or delete an email filter
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Filters.
3. Highlight an email filter.
4. Press the key.
• To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.
• To prioritize an email filter, click Move. Click the new location.
• To delete an email filter, click Delete.
Synchronizing email
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1. On the home screen, click the Messages icon.
2. Press the key> Reconcile Now.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry
smartphone.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
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3. If the Message Services field appears, set this field to the appropriate email account.
4. Select or clear the Wireless Reconcile checkbox.
Empty the deleted items folder on your computer from your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Purge Deleted Items.
Delete email on your smartphone and in your email application on your
computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the Delete On field to Mailbox & Handheld.
5. Press the key > Save.
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message,99
Stop forwarding email to your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Send Email to Handheld checkbox.
5. Press the key > Save.
To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.
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Stop storing email sent from your computer on your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Folder Redirection.
5. Clear the checkbox beside the Sent Items folder.
6. Press the key > Save.
Stop storing email sent from your smartphone on your computer
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Save Copy In Sent Folder checkbox.
5. Press the key > Save.
Google Mail
About Google Mail on your smartphone
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail
account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer,
related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply
your own custom labels, report spam, archive messages, and add stars to important email messages.
For more information about Google Mail, visit www.googlemail.com.
Add or remove a Google Mail star
You can mark an important Google Mail message or conversation with a star.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key.
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• To add a star, click Add Star.
• To remove a star, click Remove Star.
Apply or remove a Google Mail label
You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If
you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Labels.
• To apply a label, select the checkbox beside the label.
• To remove a label, clear the checkbox beside the label.
4. Press the key > Save.
View Google Mail messages with a specific label
1. On the home screen, click the Messages icon.
2. Press the key > View Folder.
3. Click a label.
Create or delete a Google Mail label
1. On the home screen, click the Messages icon.
2. Press the key > Labels.
• To create a new label, click New Label. Type a label name. Click Save.
• To delete a label, highlight a label. Press the key > Delete.
Preview more of grouped email messages
Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group
email messages by subject.
1. On the home screen, click the Messages icon.
2. Click Options > Message Display and Actions.
3. Change the Preview Length field.
4. Press the key > Save.
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Archive a Google Mail message or conversation
If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the
conversation.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Archive > Yes.
Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be
automatically deleted from your smartphone after a certain period of time.
Move archived Google Mail messages to your message inbox
1. On the home screen, click the Messages icon.
2. Press the key > View Folder > Archive.
3. Highlight a Google Mail message or conversation.
4. Press the key > Move to Inbox.
Report spam sent to your Google Mail account
When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message
that is part of a conversation, all of the messages in the conversation are also reported as spam.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Report Spam.
4. If necessary, click Yes.
Text messages
About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text
messaging. Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to your
recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in text
messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov.
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If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text
messages using the first phone number that appears in the My Number field in the Phone application.
Compose and send a text message
The number of recipients that you can send a text message to depends on your wireless service provider.
1. On the home screen, click the Messages icon.
2. Press the key > Compose Text Message.
3. In the To field, do one of the following:
• Type a contact name.
• Press the key > Choose Contact. Click a contact.
• Type a phone number that can receive text messages (including the country code and area code).
• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.
4. Type a message.
5. Press the key.
Related information
Contacts groups,217
I can't send messages,40
Attach a media file, contact card, appointment, or location to a text message,108
Attach a media file, contact card, appointment, or location to a text
message
Before you begin: To attach a video, the video must be recorded in MMS mode.
1. When you're composing a text message, press the key > Attach.
2. Click an attachment type.
3. Click a file.
Related information
I can't attach a file to a text message,138
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
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Related information
I can't attach a file to a text message,138
Reply to or forward a text message
Before you begin: You can't forward text messages that contain content that is copyright protected.
1. On the home screen, click the Text Messages icon.
2. Highlight a message.
• To reply to a message, press the key > Reply.
• To forward a message, press the key > Forward.
Add an appointment to your calendar from a text message
1. In a text message, highlight an iCalendar attachment.
2. Press the key > View Appointment.
3. Press the key > Add To Calendar.
Delete the history from a text message
Do one of the following:
• To delete an individual message from the history, highlight the message. Press the key > Delete Message.
• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the
key > Clear Conversation.
• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press
the key > Delete.
Cell broadcasting
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all
BlackBerry smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that
contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.
Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might
send regular weather forecasts while another might send traffic reports.
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Turn on cell broadcasting
Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service
provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature
might not be supported.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. Select the Enable Cell Broadcasting checkbox.
• If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel.
• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add
Channel. Type the channel ID and a nickname. Click OK.
4. Select the checkbox beside a language.
5. Press the key > Save.
To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify
that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on
your location.
Related information
I can't turn on cell broadcasting,138
Stop receiving messages from a cell broadcast channel
Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services,
such as preferred rates, based on your location.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. In the Channels section, highlight a cell broadcast channel.
4. Press the key.
• To stop receiving messages from the cell broadcast channel, click Disable.
• To delete the cell broadcast channel, click Delete Channel.
Rename a cell broadcast channel
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. In the Channels section, highlight a cell broadcast channel.
4. Press the key > Set Nickname.
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5. Type a name for the cell broadcast channel.
6. Click OK.
7. Press the key > Save.
Public warning systems
About public warning systems
Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages
are text messages that alert users of possible threats to public safety in their area. Messages may include severe weather
warnings, missing child alerts, or other national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless
service plan. Depending on your region, wireless service provider, and wireless network, this feature might not be
supported. For more information, contact your wireless service provider or administrator.
Related information
Delete a message,99
Mark a message as read or unread,99
Unsubscribe from public warning messages
Depending on your region and wireless network, the name of the public warning system will vary.
1. On the home screen, click the Messages icon.
2. Press the key > Options.
3. Click the appropriate public warning system.
4. To choose which types of public warning messages you will receive, select or clear the checkbox beside one or more
of the alert types listed.
Note: You might not be able to unsubscribe from some public warning messages.
PIN messages
About PIN messages
A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry
smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through
your email account.
When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN
message.
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Find your PIN
Do one of the following:
• On the home screen or in a folder, click the Options icon. Click Device > Device and Status Information.
• If supported by your input language, in a message or memo, type mypin followed by a space.
Compose and send a PIN message
1. On the home screen, click the Messages icon.
2. Press the key > Compose Other > Compose PIN.
3. In the To field, do one of the following:
• Type a PIN. Press the key on the keyboard.
• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on
the keyboard.
4. Type a message.
5. Press the key > Send.
Related information
Contacts groups,217
I can't send messages,40
Create a link for a PIN
You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN
message.
When you are typing text, type pin: and the PIN.
Reply to or forward an email or PIN message
In a message, press the key.
• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Related information
I can't send messages,40
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Set the importance level for an email or a PIN message that you send
If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator
appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports
importance levels for messages, the importance level will also be indicated to the recipient.
1. When you are composing an email or a PIN message, press the key > Options.
2. Change the Importance field.
3. Press the key > Save.
Change the display color of PIN messages
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. To change the display color of PIN messages in your inbox, clear the Display PIN Messages in Red checkbox.
4. Press the key > Save.
Attachments
How to: Attachments
About files and attachments
You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email
account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview
files from your organization's network and save the files to your smartphone or attach them directly to email messages
without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone.
You can also rename, move, and delete files on your organization's network from your smartphone.
To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go,
that are designed for use on BlackBerry smartphones.
Related information
Search for a file that is saved on your smartphone,141
Search for a file that is saved on your organization's network,141
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Open a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the key.
2. If necessary, click Retrieve Attachment Information.
3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, select an option.
Related information
I can't turn on cell broadcasting,138
Save a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a webpage, do one of the following:
• If there is only one attachment in a message or calendar entry, press the key.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.
• If you are downloading a file from a webpage, press the key.
2. Click Download Attachment or Download File.
3. Click the folder that you want to save the file or attachment in.
4. Click Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key
> Cancel Download.
Share a file
Before you begin: To send a video, the video must be recorded in MMS mode.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Share.
4. Click a message type.
5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
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Related information
I can't attach a file to a text message,138
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the key > Open Link or Retrieve.
To return to the file, press the key.
Set font options for a file or an attachment
1. In a file or an attachment, press the key > Options.
2. Change the font fields.
3. Press the key > Save.
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Properties.
Related information
Hide a file or folder,143
View a hidden file or folder,144
Contact cards
About contact cards
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact
cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also
send contact cards through the Contacts application using Bluetooth technology.
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
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1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
Related information
I can't attach a file to a text message,138
Save a contact card from a message
If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.
1. In a message, highlight a contact card.
2. Press the key > View Attachment.
3. Press the key.
4. Click one of the following items:
•Add to Contacts
•Update Contact
Troubleshooting: Attachments
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry smartphone.
1. To download the content, click the skipped content bar.
2. Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.
1. To download the slide, highlight the slide.
2. Press the key > Retrieve.
Security options for messages
Block incoming messages
If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN
messages from contacts within your organization, from contacts outside of your organization, or both.
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When you block messages, you can set your smartphone to allow messages from specific contacts.
1. Do one of the following:
• To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon. Click
Security > Firewall. Select the checkbox beside one or more message types.
• To block only text messages with attachments that are from an advertiser or unknown sender, on the home
screen, click the Text Messages icon.Press the key > Options. In the MMS section, in the Message
Filtering section, select the Reject Anonymous Messages checkbox or the Reject Advertisements checkbox.
2. Press the key > Save.
Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might
contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your
smartphone without contributing to data usage by turning off email message forwarding or by using email message filters.
Related information
Create an email filter,101
Allow messages from contacts in your contact list or allowed sender list
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. In the General section, if the Enable checkbox isn't selected, select it.
4. In the Block Incoming Messages section, select one or more message types.
5. Select the Contacts checkbox or Specific Addresses, Phone Numbers, or PINs checkbox.
6. Press the key > Save.
Add a contact to your allowed sender list
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. In the General section, if the Enable checkbox isn't selected, select it.
4. In the Block Incoming Messages section, select one or more message types.
5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs checkbox.
6. Click Add.
7. Press the key.
8. Click one of the following menu items:
•Add Email Address
•Add Phone Number
•Add PIN
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9. In the Enter new exception dialog box, type the contact information.
10. Press the key on the keyboard.
11. Press the key > Close.
12. Press the key > Save.
Reset a blocked message counter
If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has
blocked. You can set the blocked message counter back to zero.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. Highlight a message type.
4. Press the > Reset Count or Reset All Counts.
S/MIME and PGP protected messages
S/MIME and PGP protected message basics
About signing and encrypting messages
If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt
messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you
digitally sign a message using your private key, recipients use your public key to verify that the message is from you and
that the message hasn't been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s
public key to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your
smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email and PIN messages.
If you use a PGP Universal Server, your administrator might have set options so that the PGP Universal Server always signs
or encrypts your messages.
1. When you are composing a message, change the Encoding field.
2. If necessary, change the Classification field.
3. To change the certificate that you use to send the message, press the key > Options.
• To change the signing or encryption certificate, change a Certificate field.
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• To encrypt the message using only the recipient’s certificate, in the Encryption Options section, change the
Certificate field to None.
• To send the message without including your certificate, change the Include Certificate field to No.
If you change the Certificate field to None, you cannot read the message after you send it.
If you encrypt a message and keys are not available for all recipients, you might be able to click Send to Server to send the
message to the PGP Universal Server. If the PGP Universal Server locates the keys, it encrypts the message. Otherwise, it
might send the message as plain text.
Related information
Some signing and encryption options aren't available on my smartphone,125
Encrypt an S/MIME or a PGP protected message with a passphrase
By default, your BlackBerry smartphone uses your certificate or PGP key to encrypt messages.
1. When composing a message, change the Encoding field to an option that uses encryption.
2. Press the key > Options.
3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption
checkbox.
4. Press the key > Save.
Using a secure method, let the recipient know what the passphrase is.
Attach a certificate or PGP key to a message
You can attach a certificate or PGP key to email and PIN messages.
1. When composing a message, press the key > Attach > Certificates or PGP Keys.
2. Highlight a certificate or PGP key.
3. Press the key > Continue.
Download the certificate or PGP key used to sign or encrypt a message
If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry
smartphone, you can download the certificate or PGP key.
If you are enrolled with the PGP Universal Server, your smartphone might download the sender’s PGP key from the PGP
Universal Server automatically. You can't download the sender’s PGP key manually.
1. In a message, highlight the encryption indicator or a digital signature indicator.
2. Press the key > Fetch Sender's Certificate or Fetch Sender's PGP Key.
3. Specify the search criteria.
4. Press the key > Search.
5. Click a certificate or PGP key.
6. Click Add To Key Store.
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Add a certificate or PGP key from a message
If you are enrolled with the PGP Universal Server, you can't add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the key.
• To import the certificate or PGP key, click Import Certificate or Import PGP Key.
• To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key.
Add a certificate or PGP key from an attachment
If you are enrolled with the PGP Universal Server, you can't add PGP keys from attachments.
1. In a message, click the certificate or PGP key attachment at the end of the message.
2. Click Retrieve Certificate or Retrieve PGP Key.
3. Click the certificate or PGP key.
• To import the certificate or PGPkey, click Import Certificate or Import PGP Key.
• To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key
Related information
I can't open an attachment in an encrypted message,125
Attachment indicators in S/MIME and PGP protected messages
Indicator Description
The message includes a certificate attachment.
The message includes multiple certificate attachments.
The message includes a PGP key attachment.
The message includes multiple PGP key attachments.
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
If you are enrolled with the PGP Universal Server, you can't add connection information for a certificate server from a
message.
1. In a message, highlight the indicator at the end of the message.
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2. Press the key > Import Server.
View the certificate used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the key > View Sender's Certificate or View Encryption Certificate.
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the key > View Sender's PGP Key or View Encryption PGP Key.
View encryption information for a weakly encrypted message
1. In a weakly encrypted message, highlight the encryption status indicator.
2. Press the key > Encryption Details.
S/MIME and PGP protected message status
Digital signature indicators for S/MIME or PGP protected messages
Indicator Description
Your BlackBerry smartphone verified the digital signature.
The BlackBerry Enterprise Server that is associated with your smartphone verified the digital
signature.
Your smartphone requires more data to verify the digital signature.
Your smartphone can't verify the digital signature.
Your smartphone trusts the sender’s certificate or PGP key.
Your smartphone trusts the sender’s certificate chain.
The sender’s email address doesn't match the email address of the certificate subject or the
PGP key, or the sender’s certificate or key is revoked, isn't trusted, can't be verified, or isn't on
your smartphone.
The certificate or PGP key is weak, the certificate or key status isn't current, or your
smartphone requires more data to verify the trust status of the certificate or key.
The sender’s certificate, certificate chain, or PGP key is expired.
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Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
Indicator Description
The message is strongly encrypted.
The message is weakly encrypted.
Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can
check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates
in the certificate chain.
1. In a message, highlight a digital signature indicator.
2. Press the key.
3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.
S/MIME and PGP protected message options
Change your signing and encryption certificate or key
Your BlackBerry smartphone uses your certificate or PGP key to encrypt messages in the Sent Items folder and includes
your encryption certificate or PGP public key in messages that you send so that recipients can encrypt their reply
messages.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. Change the Certificate fields or the Default Key field.
4. Press the key > Save.
Related information
Some signing and encryption options aren't available on my smartphone,125
Change options for downloading attachments in encrypted messages
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. Do one of the following:
• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support
field to Automatic.
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• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to
Manual.
• To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the
Encrypted Attachment Support field to None.
4. Press the key > Save.
Change the default signing and encryption option
Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a
contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the
message history to suggest a signing and encryption option.
You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead.
However, if message classifications are turned on, the default signing and encryption option might not be able to be used
depending on the security requirements of a message's classification. For example, if your default signing and encryption
option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption
option is set to Sign and Encrypt instead of the default signing and encryption option.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Default Encoding field.
• To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message
Encoding Suggestion field to Use Default Encoding.
• To use the signing and encryption option based on the message history, set the Outgoing Message Encoding
Suggestion field to Use Message History.
4. Press the key > Save.
Related information
Some signing and encryption options aren't available on my smartphone,125
About message classifications
If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports
this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum
set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign
to the message. Your administrator specifies the message classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the
subject line of the message and the full description for the classification in the body of the message. You can also view the
abbreviation and full description for the classification for a sent message in the Sent Items folder.
Change the default message classification
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature and your administrator must turn on message classifications.
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Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact
that you haven't sent a message to or received a message from previously. If you have sent a message to or received a
message from the contact previously, your smartphone tries to use the message classification that was used for the last
message.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Default Classification field.
4. Press the key > Save.
Change the size of S/MIME or PGP indicators in messages
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. In the General section, change the Message Viewer Icons field.
4. Press the key > Save.
Change the encryption algorithms for S/MIME or PGP protected messages
If a message has multiple recipients, your BlackBerry smartphone uses the first encryption algorithm that's selected in the
list and that all recipients are known to support.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers.
4. Press the key > Save.
Change when the prompt to enter your key store password in a signed or
encrypted message appears
You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is
used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can
turn off this prompt or set the prompt to appear less often.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates or PGP keys.
3. Highlight a personal certificate or PGP key.
4. Press the key > Change Security Level.
• To turn off the prompt to enter your key store password, set the security level to Low.
• To display the prompt only when the password isn't cached or the refresh rate for key store items is expired, set
the security level to Medium.
• To always display the prompt, set the security level to High.
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5. Click OK.
Turn off the prompt that appears before an S/MIME or a PGP protected
message is cut short
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send.
4. Press the key > Save.
To turn on the prompt again, change the Truncation Mode field to Prompt User.
Turn off the prompt that appears when you use a certificate or PGP key
that is not recommended for use
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems
With My PGP Keys checkbox.
4. Press the key > Save.
Request delivery notification for signed S/MIME-protected messages
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME.
3. Select the Request S/MIME Receipts check box.
4. Press the key > Save.
Troubleshooting: S/MIME and PGP protected messages
Some signing and encryption options aren't available on my smartphone
Try the following actions:
• Verify that the email account that you're using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that
you want. Try using a different message classification.
I can't open an attachment in an encrypted message
You might not be able to open an attachment in an encrypted message for the following reasons:
• Your administrator might have set options to prevent you from opening attachments in encrypted messages.
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• The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your
BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section,
view which content ciphers are selected.
• Attachments in the .pgp file format aren't supported.
• If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP
protected message that was encrypted using the OpenPGP format by an IBM Notes client working with PGP Desktop
Professional or that was encrypted by the PGP Universal Server.
IBM Notes native encrypted messages
About IBM Notes native encrypted messages
If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages
on your BlackBerry smartphone using IBM Notes native encryption. When you send or receive IBM Notes native encrypted
messages, you might be prompted to type your IBM Notes ID password.
Before you can send or receive IBM Notes native encrypted messages, you or your administrator might need to import your
IBM Notes ID file using iNotes (previously known as IBM Domino Web Access). Your computer must be running IBM Notes
7.0 or later with an email account on an IBM Domino server 7.0 or later.
Encrypt a message using IBM Notes native encryption
1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.
2. If you are prompted, type your IBM Notes ID password.
Tips: Messages application
Shortcuts: Messages
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
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View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as read or unread Press the key and U.
Add a flag to a message Press W
View all flagged messages Press the key and F.
View received messages and received call logs Press the key and I.
View draft and sent messages Press the key and O.
View voice mail messages Press the key and V.
View text messages Press the key and S.
View call logs Press the key and P.
View all your messages Press the key.
Move around your message inbox
Move up a screen Press the key and the key.
Move down a screen Press the key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
Move to the next unread item Press U
Move to the next related message Press J
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Move to the previous related message Press K
Shortcuts: Files and attachments
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
Move to the last cursor position after closing and reopening
a file or an attachment
Press G
In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Click a worksheet.
View or hide columns or rows Press H
In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide
view
Press N
Move to the previous slide when viewing a presentation in
slide view
Press P
Move to the last cursor position after closing and reopening
a presentation that you were viewing in text view or in text
and slide view
Press G
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Personalize: Messages application
Personalize: Email
Add or change your email signature
Before you begin: Depending on your wireless service plan, this feature might not be supported.
1. On the home screen, click the Messages icon.
2. Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears,
place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
Try this now!
Delete the disclaimer from an email
If your email account uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server
might add a disclaimer to your email after you send it.
When you are composing an email, press the key > Remove Disclaimer.
To add the disclaimer again, press the key > Add Disclaimer.
Change the email address that you use to send messages or meeting
invitations
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
4. Press the key > Save.
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Set an out-of-office reply
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Out Of Office Reply checkbox.
5. In the field that appears, type a reply.
6. If you use IBM Notes, in the Until field, set the date on which the out-of-office reply should turn off.
7. Press the key > Save.
To turn off the out-of-office reply, clear the Use Out Of Office Reply checkbox.
Receive only the first section of long email messages
1. On the home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Clear the Auto More checkbox.
4. Press the key > Save.
To download more of an email, press the key > More or More All.
Turn on or turn off read receipts
Before you begin: Depending on your wireless service provider or administrator, you might not be able to perform this task,
or some of the options might not appear.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it,
change the Send Read Receipts field.
5. Press the key > Save.
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Personalize: Text messages
Set whether pressing the Enter key sends text messages
You can stop your text messages from being sent each time that you press the , which might prevent you from
accidentally sending a message if you plan to include several lines of text.
1. On the home screen, click the Text Messages icon.
2. Press the key > Options > Text Messaging.
3. In the General Text Messaging Options section, clear the Press Enter Key to Send checkbox.
4. Press the key > Save.
Hide, show, or change your display name in text messages
1. On the home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the General Text Messaging Options section, do any of the following:
• To hide your display name, clear the Show Names checkbox.
• To show your display name, select the Show Names checkbox.
• To change your display name, in the Display Name field, type a name.
4. Press the key > Save.
Set the importance level for text messages that you send
Before you begin: Depending on your wireless service provider, the Priority field might not be available.
If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your
BlackBerry smartphone beside every text message that you send. If the recipient's device model and messaging
application supports importance levels for messages, the importance level will also be indicated to the recipient.
1. On the home screen, click the Text Messages icon.
2. Press the key > Options.
• To set the importance level for text messages, in the SMS Text section, change the Priority field.
• To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering
section, change the Importance field.
3. Press the key > Save.
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Change how your text messages look
1. On the home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the General Text Messaging Options section, change the Conversation Style field.
4. Press the key > Save.
Store text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported.
If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still
appear in the Messages application.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Text Messaging.
3. In the SMS section, select the Leave Messages On SIM Card checkbox.
4. Press the key > Save.
To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox.
Stop receiving text messages when roaming
1. On the home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.
4. Press the key > Save.
Turn on or turn off word substitution for text messages
1. On the home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the SMS Text section, select or clear the Disable Word Substitution checkbox.
4. Press the key > Save.
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Set how long your service center attempts to send text messages
If you send a text message and it can't be delivered immediately, your service center tries to send the text message for the
number of times that's set in the Retries field. Depending on your wireless service provider, this option might not appear.
1. On the home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the SMS Text section, change the Retries field.
4. Press the key > Save.
Set a wireless network type for sending text messages
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. On the home screen, click the Text Messages icon.
2. Press the key > Options.
3. In the SMS Text section, do one of the following:
• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched
or Packet Switched.
• To use either network type to send text messages, which might be beneficial when roaming, change the Network
To Send Over field to Circuit Switched Preferred or Packet Switched Preferred.
4. Press the key > Save.
Troubleshooting: Messages application
I can't send messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
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• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key,
Change or delete a contact,212
Turn on or turn off data service or set roaming options,285
Options for email filters,101
Resend a message,98
Wireless coverage indicators,282
Turn on, turn off, or check the status of a network connection,283
Resend a message,98
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,
you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,
that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter,103
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Some messages aren't appearing on my smartphone
If messages are not appearing on your BlackBerry smartphone, try one of the following:
• Make sure your message list hasn't exceeded 65,000 messages, including email, PIN, and text messages. When the
message list exceeds this limit, the oldest messages are deleted unless they have been saved. Saved messages are not
deleted.
• Check your email reconcillation options. In Messages > Options > Email Reconcilliation if the Delete On option is set to
Mailbox & Handheld, email messages that are deleted on your computer are also deleted from your smartphone.
• If the email account is associated with a BlackBerry Enterprise Server, check the date of the email messsage that isn't
appearing on your smartphone. Your administrator has the option to turn off the email prepopulation feature, so that
only email messages arriving after the account was set up will appear on your smartphone.
The number of new or unread messages is different
than I expect
The number of new or unread messages includes saved messages and filed messages.
If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other
than your inbox in the email application on your computer, your smartphone files the message.
Related information
View filed messages,100
I can't use a shortcut to view one type of message in a
message inbox
If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current
smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your
current smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
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If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your
smartphone that determine the features and settings that are available and whether you can add or update an app. If your
administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed
out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed
IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more
information, visit www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related information
Feature availability,25
A message, attachment, or Google Mail conversation is
cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages,130
Troubleshooting: Email
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
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A message, attachment, or Google Mail conversation is cut short or
doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages,130
HTML email messages don't appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•Try downloading external pictures. Press the key > Get Images.
•Try viewing your message in plain text. Press the key > Get Plain Text.
• Verify that the email that you received isn't encrypted.
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related information
Reconcile email over the wireless network manually,95
Email filters aren't working correctly
Try the following actions:
• Verify that your email filters are turned on.
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• Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email
messages.
Related information
Email filters,100
Troubleshooting: Text messages
I can't send text messages
Depending on your wireless service plan, this feature might not be supported.
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,
your smartphone should send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related information
Turn on, turn off, or check the status of a network connection,283
I'm not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you
should receive messages when you return to a wireless coverage area.
I can't turn on cell broadcasting
If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have
selected for cell broadcast messages.
Clear the checkbox beside all the languages that your SIM card doesn't support.
Related information
Delete a language from your smartphone,248
I can't attach a file to a text message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a
slide show.
Try the following actions:
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• Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi
file).
• Verify that the file isn't copyright protected.
• If templates are available for your BlackBerry smartphone, use a blank template to compose your text message.
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Files and attachments
How to: Files
File basics
About files and attachments
You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email
account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview
files from your organization's network and save the files to your smartphone or attach them directly to email messages
without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone.
You can also rename, move, and delete files on your organization's network from your smartphone.
To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go,
that are designed for use on BlackBerry smartphones.
Related information
Search for a file that is saved on your smartphone,141
Search for a file that is saved on your organization's network,141
Open a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the key.
2. If necessary, click Retrieve Attachment Information.
3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, select an option.
Related information
I can't turn on cell broadcasting,138
Save a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
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1. In a message, in a calendar entry, or on a webpage, do one of the following:
• If there is only one attachment in a message or calendar entry, press the key.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.
• If you are downloading a file from a webpage, press the key.
2. Click Download Attachment or Download File.
3. Click the folder that you want to save the file or attachment in.
4. Click Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key
> Cancel Download.
Search for a file that is saved on your smartphone
1. On the home screen, click the Media icon.
2. Press the key > Explore.
3. Find the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
I can't find files sent to me over a Bluetooth connection,319
Search for a file that is saved on your organization's network,141
About files and attachments,113
Search for a file that is saved on your organization's network
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen or in a folder, click the Files icon.
2. In the Go To field, type the path for the file.
3. If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
Search for a file that is saved on your smartphone,141
About files and attachments,113
Share a file
Before you begin: To send a video, the video must be recorded in MMS mode.
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1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Share.
4. Click a message type.
5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message,138
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the key > Open Link or Retrieve.
To return to the file, press the key.
Set font options for a file or an attachment
1. In a file or an attachment, press the key > Options.
2. Change the font fields.
3. Press the key > Save.
Save a file from your organization's network to your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.
1. On the home screen or in a folder, click the Files icon.
2. Find and highlight a file.
3. Press the key > Copy.
4. Select a location to store the file.
5. Click a folder.
6. Press the key > Paste.
Related information
Share a file,114
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Managing files and attachments
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Properties.
Related information
Hide a file or folder,143
View a hidden file or folder,144
Copy, move, rename, or delete a file
1. Do one of the following:
• On the home screen or in a folder, click the Files icon.
• On the home screen, click the Media icon. Press the key > Explore.
2. Find and highlight a file.
3. Press the key.
• To copy a file, click Copy. Navigate to a location. Click Paste.
• To move a file, click Cut. Navigate to a location. Click Paste.
• To rename a file, click Rename. Type a name for the file. Click Save.
• To delete a file, click Delete.
Hide a file or folder
To view a file or folder after you hide it, you must remember the location of the file or folder.
1. On the Home screen, click the folder that contains the file or folder you want to hide.
2. Press the key > Explore.
3. Find and highlight the file or folder you want to hide.
4. Press the key > Properties.
5. Select the Hidden checkbox.
6. Click OK.
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After you hide a file or folder, it is no longer visible on your BlackBerry smartphone.
Related information
View a hidden file or folder,144
View a hidden file or folder
You can view files or folders that you hid.
1. On the Home screen, click the folder that contains the file or folder that you hid.
2. Press the key > Explore.
3. Browse to the folder that contains the file or folder that you hid.
4. Press the key > Show Hidden.
Related information
Hide a file or folder,143
Open a password-protected .pdf file
To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. In a .pdf file, when the "Password protected document" message appears, press the key.
2. Press the key > Enter Password.
3. Type the password.
4. Press the key on the keyboard.
5. Press the key > Open Attachment or Download Attachment > Yes.
View tracked changes in a document
In a document, press the key > Show Changes.
To hide tracked changes, press the key > Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
In a document, press the key > Table of Contents.
To move to a specific heading, click a heading. Click Jump.
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Move around a spreadsheet
In a spreadsheet, press the key.
• To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.
• To switch worksheets, click Next Sheet or Prev Sheet.
• To view a list of worksheets, click Table of Contents.
• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.
View the content of a cell
In a spreadsheet, click a spreadsheet cell.
Change the size of a column
In a spreadsheet, do one of the following:
• To change the size of a column, click the column label. Click a size.
• To view all the text in a column, click the column label. Click Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of
the spreadsheet. Click a size.
• To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press
the key > Save.
Set display options for a spreadsheet
1. In a spreadsheet, press the key > Options.
• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.
• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.
2. Press the key > Save.
Move around pages in a multipage .tif file
In a multipage .tif file, press the key.
• To view a list of pages in a multipage .tif file, click Table of Contents.
• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.
• To switch pages in a multipage .tif file, click Next Page or Prev Page.
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Switch presentation views
In a presentation, press the key.
• To view text only, click View Text.
• To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
Switch slides
In a presentation, press the key > Next Slide or Prev Slide.
Rotate or zoom in to or out from a slide
When viewing a presentation in slide view, press the key.
• To rotate a slide, click Rotate.
• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.
• To zoom back to the original slide size, press the key > Fit to Screen.
Save a slide
1. When viewing a presentation in slide view, press the key > Save Slide.
2. Type a name for the file.
3. Click Save.
Tips: Files
Shortcuts: Files and attachments
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
Move to the last cursor position after closing and reopening
a file or an attachment
Press G
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In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Click a worksheet.
View or hide columns or rows Press H
In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide
view
Press N
Move to the previous slide when viewing a presentation in
slide view
Press P
Move to the last cursor position after closing and reopening
a presentation that you were viewing in text view or in text
and slide view
Press G
Troubleshooting: Files
A message, attachment, or Google Mail conversation is
cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages,130
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A skipped content bar appears in a document
More content is available for you to download to your BlackBerry smartphone.
1. To download the content, click the skipped content bar.
2. Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.
1. To download the slide, highlight the slide.
2. Press the key > Retrieve.
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Media
Getting started: Media
About transferring and synchronizing files
You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can
use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
If you want to manage and preserve the information or the encryption that is associated with your files when you
synchronize files between your smartphone and your computer, use the BlackBerry Desktop Software. To download
BlackBerry Desktop Manager, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer. For more information about synchronizing files, see the Help in the BlackBerry Desktop Software.
Related information
Transfer files to and from your smartphone,28
Transfer files to and from your smartphone
1. Connect your BlackBerry smartphone to the computer using a USB cable.
2. In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
• If you want to synchronize media files that are protected with DRM, click Sync Media.
3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4. On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Related information
About transferring and synchronizing files,149
Record a video
Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone.
1. On the home screen, click the Media icon > Video Camera icon.
2. To start recording, click the icon.
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3. To pause recording, click the icon.
Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when
video recording is paused.
Take a picture
1. On the home screen, click the Camera icon.
2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.
3. Press the Right Convenience key.
The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview
at the bottom of the screen.
Related information
Turn off digital zoom for the camera,163
Save a picture from a text message or a webpage
You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media
card.
1. Open a picture attachment in a text message or highlight a picture on a webpage.
2. Press the key > Save Image > Save.
Record a voice note
1. On the home screen or in the Applications folder, click the Voice Notes Recorder icon.
2. Click the icon.
3. Do any of the following:
• To pause recording, click the icon. To resume recording, click the icon.
• To stop recording, click the icon. Click the icon.
Note: When you stop recording a voice note, the voice note is automatically saved.
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How to: Media
Media file basics
Play a media file
1. Do one of the following:
• On the home screen, click the Media icon. Click a media type. If necessary, click a category.
• On the home screen or in the Applications folder, click the Voice Notes icon.
2. Click a file.
3. If the media controls don't appear at the bottom of the screen, click the trackpad.
• To play a media file, click the icon.
• To pause a media file, click the icon.
• To stop a media file, click the icon.
• To move to the next media file, click the icon.
• To move to the previous media file or the beginning of the media file that's currently playing, click the icon.
• To fast-forward or rewind a file, click the progress bar. On the trackpad, slide your finger to the right or left. Click
the progress bar again.
Related information
Supported audio and video file formats and extensions,155
Supported picture file extensions,156
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
• To decrease the volume, press the Volume Down key on the right side of your smartphone.
• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key
again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call,
but they can't hear you.
Related information
Mute a call,61
Improve sound quality for media files,152
Amplify the volume using the audio boost feature,152
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Amplify the volume using the audio boost feature
The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,
and videos.
1. Do one of the following:
• On the home screen, click the Media icon. Press the key > Media Options.
• On the home screen or in the Applications folder, click the Voice Notes icon. Press the key > Options.
2. Select the Audio Boost checkbox.
3. Read the warning on the screen and if you want to proceed, click Yes.
4. Press the key > Save.
Improve sound quality for media files
Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for
media files, you must be using stereo headphones with your smartphone.
1. Do one of the following:
• On the home screen, click the Media icon. Press the key > Media Options.
• On the home screen or in the Applications folder, click the Voice Notes icon. Press the key > Options.
2. Change the Headset Music EQ field.
3. Press the key > Save.
Copy, move, rename, or delete a file
1. Do one of the following:
• On the home screen or in a folder, click the Files icon.
• On the home screen, click the Media icon. Press the key > Explore.
2. Find and highlight a file.
3. Press the key.
• To copy a file, click Copy. Navigate to a location. Click Paste.
• To move a file, click Cut. Navigate to a location. Click Paste.
• To rename a file, click Rename. Type a name for the file. Click Save.
• To delete a file, click Delete.
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View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Properties.
Related information
Hide a file or folder,143
View a hidden file or folder,144
Change the amount of time before the media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry smartphone.
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
3. Change the Close Media Player When Inactive field.
Turn on or turn off audio and video shortcuts
By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and
video files.
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
3. Select or clear the Use Mute to play or pause. Hold Volume key to skip media. checkbox.
4. Press the key > Save.
Related information
I can't use a shortcut,58
Turn on or turn off media card support
When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This
might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than
your media card.
1. On the home screen or in a folder, click the Options icon.
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2. Click Device > Storage.
3. Select or clear the Media Card Support checkbox.
4. Press the key > Save.
Sort media files
1. Do one of the following:
• To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video.
• To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder.
• To sort voice notes, on the home screen or in the Applications folder, click the Voice Notes icon. Highlight a voice
note.
2. Press the key > Sort by.
3. Click a sorting option.
About transferring and synchronizing files
You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can
use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
If you want to manage and preserve the information or the encryption that is associated with your files when you
synchronize files between your smartphone and your computer, use the BlackBerry Desktop Software. To download
BlackBerry Desktop Manager, from your computer, visit www.blackberry.com/desktop and select the appropriate option
for your computer. For more information about synchronizing files, see the Help in the BlackBerry Desktop Software.
Related information
Transfer files to and from your smartphone,28
Transfer files to and from your smartphone
1. Connect your BlackBerry smartphone to the computer using a USB cable.
2. In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
• If you want to synchronize media files that are protected with DRM, click Sync Media.
3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4. On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Related information
About transferring and synchronizing files,149
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Share a file
Before you begin: To send a video, the video must be recorded in MMS mode.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Share.
4. Click a message type.
5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message,138
Receive a media file using Bluetooth technology
Before you begin: To perform this task, you must turn on Bluetooth technology.
When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your smartphone stores each received file in the folder that matches each file's type.
Related information
Turn on or turn off Bluetooth technology,308
Supported audio and video file formats and extensions
Depending on your BlackBerry smartphone model and wireless network, some file extensions and file formats might not be
supported.
File extensions Video file formats Audio file formats
MP4
M4A
M4V
3GP
3G2
• H.263
• H.264
• MPEG-4
• AAC-LC
• AAC+
• eAAC+
• AMR-NB
• QCELP
• EVRC
AVI MPEG-4 MP3
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File extensions Video file formats Audio file formats
ASF
WMA
WMV
• Windows Media Video 9
• VC-1
• Windows Media Audio 9 and
Windows Media Audio 9
Professional
• Windows Media Audio 10 and
Windows Media Audio 10
Professional
MP3 — MP3
FLAC — FLAC
OGG
—• FLAC
• Ogg Vorbis
AAC
—
• AAC-LC
• AAC+
• eAAC+
AMR — AMR-NB
QCP
—• QCELP
• EVRC
WAV
—
• PCM
• G711 U/A
• GSM 610
MID — Wave Synthesizer
Related information
Supported picture file extensions,156
Supported picture file extensions
Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported.
• BMP
• JPG
• GIF
• PNG
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• TIF
• WBMP
Related information
Supported audio and video file formats and extensions,155
Music
Related information
Transfer files to and from your smartphone,28
Shuffle or repeat songs
1. On the home screen, click the Media icon > Music icon.
2. Do one of the following:
• To shuffle and play all of your songs, click Shuffle Songs.
• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight the artist, album, genre, or
playlist. Press the key > Shuffle.
• To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current
Song, Playlist, Album, or All Songs.
To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off.
Create a standard or an automatic playlist
You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media
card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all
of the criteria are automatically added to the playlist.
1. On the home screen, click the Media icon > Music icon.
2. Click Playlists > New Playlist.
• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.
• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to
add criteria for artists, albums, or genres.
3. Press the key > Save.
Add the song that is playing to a playlist
1. When playing a song, press the key > Add To Playlist.
2. Click a playlist.
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Move or delete a song in a playlist
1. On the home screen, click the Media icon > Music icon.
2. Click Playlists.
3. Click a standard playlist.
4. Highlight a song.
•To change the location of the song in the playlist, press the key > Move. Navigate to a new location.
Press the key > Complete Move.
•To delete the song from the playlist, press the key > Remove > OK.
5. Press the key > Save.
Rename or delete a playlist
1. On the home screen, click the Media icon > Music icon.
2. Click Playlists.
3. Highlight a playlist.
4. Press the key.
• To rename the playlist, click Rename. Type a name for the playlist. Click OK.
• To delete the playlist, click Delete.
Videos
Related information
Transfer files to and from your smartphone,28
Change the thumbnail picture for a video
You can pause a video at any time and use the picture that appears on the paused screen as the video's thumbnail picture.
1. On the home screen, click the Media icon > Videos icon.
2. Play a video.
3. If the media controls don't appear at the bottom of the screen, click the trackpad.
4. When the video shows the picture that you want to use as the thumbnail picture, click the icon.
5. Press the key > Set Video Thumbnail.
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Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
3. Select the Display Closed Captions checkbox.
4. If necessary, change the Appearance field, Position field, and Font Scale field.
5. Press the key > Save.
Keep backlighting on when you play a video
By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media
options so that backlighting stays on when you play a video.
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
3. Clear the Turn Off Auto Backlighting checkbox.
4. Press the key > Save.
To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox.
Video camera
Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video
camera features might not be available.
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording Pause recording
Share a video Rename video
Delete video
Record a video
Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone.
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1. On the home screen, click the Media icon > Video Camera icon.
2. To start recording, click the icon.
3. To pause recording, click the icon.
Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when
video recording is paused.
Turn on or turn off video lighting
In low lighting conditions, the video light can improve the quality of videos that you record.
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Select or clear the Video Light checkbox.
4. Press the key > Save.
Turn on or turn off auto focus
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key.
3. Select or clear the Auto focus option.
Change the video camera scene mode
You can change the scene mode in the video camera to optimize the settings for different environments.
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Change the Scene Mode field.
4. Press the key > Save.
Change the video size and format
The larger the video, the more storage space the video requires.
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Change the Video Format field.
4. Press the key > Save.
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To record a video in MMS mode, set the video format to MMS mode.
Related information
View properties for a file,115
Reduce blurriness in the videos that you take
The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you
are recording a video.
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. Select the Image Stabilization checkbox.
4. Press the key > Save.
Change the location for storing videos that you take
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the key > Options.
3. If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field.
4. Change the Folder field.
5. Press the key > Save.
Camera
Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video
camera features might not be available.
Take a picture
1. On the home screen, click the Camera icon.
2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.
3. Press the Right Convenience key.
The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview
at the bottom of the screen.
Share a picture
You can share a picture through an email, a text message, Facebook, Twitter, BBM, and more.
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Immediately after taking a picture, click .
Change the flash setting for pictures that you take
1. On the home screen, click the Camera icon.
2. To switch between flash settings, click the flash icon at the bottom of the screen.
When you close the camera, the flash setting is saved.
Change the camera scene mode
You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the
scene modes are available on the camera.
1. On the home screen, click the Camera icon.
2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.
3. Select a scene mode.
When you close the camera, the scene mode is saved.
Change the size of pictures that you take
The larger the picture is, the more storage space the picture requires.
1. On the home screen, click the Camera icon.
2. Press the key > Options.
3. Change the Image Size field.
4. Press the key > Save.
Related information
View properties for a file,115
Geotag pictures that you take
The geotag option in the camera records the geographical information of the location in which you take a picture.
1. On the home screen, click the Camera icon.
2. Click the geotag icon at the bottom of the screen.
The geotag information can be viewed in the properties of the picture file.
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Turn off digital zoom for the camera
1. On the home screen, click the Camera icon.
2. Press the key > Options.
3. Clear the Digital Zoom checkbox.
4. Press the key > Save.
Reduce blurriness in the pictures that you take
The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are
taking a picture.
1. On the home screen, click the Camera icon.
2. Press the key > Options.
3. Select the Image Stabilization check box.
4. Press the key > Save.
Change the review duration of the pictures that you take
You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another
picture right away.
1. On the home screen, click the Camera icon.
2. Press the key > Options.
• To change the review duration, change the Picture Review field to a time.
• To keep the picture on the screen after you take it until you press the key, change the Picture Review field
to Hold.
• To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off.
3. Press the key > Save.
Change when the camera warns you about the number of pictures
remaining
A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the
number of remaining pictures in the Storage section of the Options screen.
1. On the home screen, click the Camera icon.
2. Press the key > Options.
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3. Change the Warn when pictures remaining drops to field.
4. Press the key > Save.
Change the location for storing pictures that you take
Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone.
1. On the home screen, click the Camera icon.
2. Press the key > Options.
3. Change the Store Pictures field.
4. Press the key > Save.
Pictures
Related information
Transfer files to and from your smartphone,28
Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Try this now!
Related information
My display changed,257
Zoom, pan, or rotate a picture
In a picture, do one of the following:
• To zoom in to the picture, click the trackpad.
• To zoom out from the picture, press the key.
• To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.
• To rotate the picture, press the key > Rotate.
Related information
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Save a picture from a text message or a webpage
You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media
card.
1. Open a picture attachment in a text message or highlight a picture on a webpage.
2. Press the key > Save Image > Save.
View pictures as a slide show
A slide show displays all the pictures in a category or folder in sequence.
1. On the home screen, click the Media icon > Pictures icon.
2. Click a category.
3. Press the key > View Slide Show.
To close the slide show, press the key.
Change your slide show options
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
• To change the number of seconds between slides in a slide show, change the Slide Show Interval field.
• To change the type of slide transition used, change the Slide Show Transitions field.
3. Press the key > Save.
View pictures in list view or thumbnail view
1. On the home screen, click the Media icon > Pictures icon.
2. Click a category.
3. Press the key > View > Thumbnails or List.
Organize pictures by date or folder
1. On the home screen, click the Media icon > Pictures icon.
2. Press the key > View by Date or View by Folder.
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Create a picture folder
1. On the home screen, click the Media icon > Pictures icon.
2. Press the key > Add Folder.
3. If necessary, change the location that the folder is created in.
4. Type a name for the folder.
5. Click OK.
Voice notes
Related information
Transfer files to and from your smartphone,28
Record a voice note
1. On the home screen or in the Applications folder, click the Voice Notes Recorder icon.
2. Click the icon.
3. Do any of the following:
• To pause recording, click the icon. To resume recording, click the icon.
• To stop recording, click the icon. Click the icon.
Note: When you stop recording a voice note, the voice note is automatically saved.
FM Radio
Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported.
Turn on or turn off FM radio
Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.
On the home screen, click the Media icon > FM Radio icon.
• To turn on the radio, click the icon.
• To turn off the radio, click the icon.
Related information
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Change the radio station
On the home screen, click the Media icon > FM Radio icon.
• To change the radio station using the radio dial, highlight the radio dial and then slide your finger left or right on the
trackpad.
• To seek the next or previous radio station, click the or icon.
• To move to a specific radio station, click the radio station frequency number. In the Tune to Station dialog box, slide
your finger up or down on the trackpad to change the numbers. Click OK.
Turn on or turn off scan mode
When you turn on scan mode, your BlackBerry smartphone will tune in to the first available radio station, pause on it, and
then tune in to the next available radio station. The FM radio application will continue to scan until you turn off scan mode.
1. On the home screen, click the Media icon > FM Radio icon.
2. Press the icon.
3. Press the key.
4. Click Scan Stations.
To turn off scan mode, click the trackpad.
Add a favorite radio station
1. While listening to a radio station, click the Favorites icon at the bottom of the screen.
2. Click Add Station.
3. In the Name field, type the name of the station.
4. Click Save.
Play, edit, or delete a favorite radio station
1. On the home screen, click the Media icon > FM Radio icon.
2. Click the Favorites icon at the bottom of the screen.
3. Highlight a favorite radio station.
4. Press the key.
• To play the radio station, click Tune to Station.
• To edit the name of the radio station, click Edit Station.
• To delete the radio station, click Remove Station.
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Sort favorite radio stations
1. On the home screen, click the Media icon > FM Radio icon.
2. Click the Favorites icon at the bottom of the screen.
3. Press the key.
• To sort the radio stations by radio frequency, click Sort by Frequency.
• To sort the radio stations by name, click Sort by Name.
Listen to FM radio on your speakerphone
Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.
1. On the home screen, click the Media icon > FM Radio icon.
2. Click the Audio Output icon at the bottom of the screen until the speakerphone button appears.
Tips: Media
Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry
smartphone.
Resume playing an audio or video file Press the Mute key again.
Play the next audio file Press and hold the Volume Up key on the right side of your
smartphone.
Play the previous audio file Press and hold the Volume Down key on the right side of
your smartphone.
Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns
on.
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Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Right Convenience key on the side of your
smartphone.
Troubleshooting: Media
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your
smartphone that determine the features and settings that are available and whether you can add or update an app. If your
administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed
out, or a lock indicator appears beside the option field.
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If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed
IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more
information, visit www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related information
Feature availability,25
I can't save media files
Your BlackBerry smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than
smaller pictures.
• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage
space than smaller videos.
Related information
Delete a message,99
Copy, move, rename, or delete a file,143
Change the size of pictures that you take,162
Change the video size and format,160
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your
computer, disconnect your smartphone from your computer.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone
generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry
smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to
encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media
Card section, change the Mode field to Device Password.
• For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related information
About file encryption,336
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The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the
amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes,153
The flash or video light dims or turns off
If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash or
video light dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the
flash or video light might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you
move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an
exclamation point indicator appears at the bottom of the screen.
Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused
by slight movements of the camera by turning on image stabilization in the camera options.
I can't listen to FM radio
Try the following actions:
• Verify that you have wired headphones plugged into your BlackBerry smartphone.
• Verify that you have turned on the radio.
• Verify that there are FM radio stations available in your area.
I'm experiencing poor FM radio reception
The FM radio uses your wired headphones as an antenna. To improve radio reception, try one or more of the following:
• Straighten the headphone cord.
• Try different wired headphones, which may provide better reception quality.
• Try moving to a different location, away from large metal objects.
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Related information
Turn on or turn off FM radio,166
I receive an error message after I rotate a picture
Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You
might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.
If the picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce
the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.
My smartphone isn't using the correct ring tone or
wallpaper
If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card
using your smartphone password and you reset your smartphone, unlock your smartphone.
Related information
Lock or unlock your smartphone,30
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the
typing input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change an input or display language,249
Turn on or turn off audio and video shortcuts,153
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Ring tones, sounds, and alerts
How to: Ring tones, sounds, and alerts
Icons for sound and alert profiles
The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click
the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or
ring tone for certain profiles or add a custom profile.
Normal profile Phone Calls Only profile
Loud profile Custom profile
Medium profile Silent profile
Vibrate Only profile All Alerts Off profile
About ring tones, sounds, and alerts
The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of
phone calls, messages, reminders, and browser content.
Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone
Calls Only. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For
example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone
Calls Only profile is automatically updated. If you don't want specific settings for a preloaded profile to update
automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in
that preloaded profile.
Related information
Icons for sound and alert profiles,173
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
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1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Try this now!
Related information
I can't change the number of times that my smartphone rings,84
Add or delete a contact alert,175
Add or delete a custom sound profile,174
Icons for sound and alert profiles,173
Change your LED color
You can change the LED color, or have the LED flash multiple colors, for calls, message notifications, event reminders, and
other application notifications.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts.
3. If necessary, expand a section.
4. Click an option. For example, to change your LED color for calls, click Phone.
5. Change the LED field.
6. Press the key > Save.
Note: You can't change the LED color for wireless coverage, Bluetooth connection, or battery power level notifications.
Add or delete a custom sound profile
In addition to the preloaded sound profiles, you can create your own custom sound profiles.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.
3. In the Name field, type a name for the profile.
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4. Click the item that you want to change.
5. Change the ring tone, notifier, or reminder information.
6. Press the key > Save.
To delete a custom sound profile, highlight the profile. Press the key > Delete.
Related information
Icons for sound and alert profiles,173
Add or delete a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific
contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses
the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified
with the assigned ring tone or alert, you can select the All Alerts Off profile.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.
Related information
Icons for sound and alert profiles,173
Silence your smartphone
1. On the home screen, click your Sound and Alert Profiles icon.
2. Do one of the following:
• To receive flashing LED alerts only, click the icon.
• To receive vibrate alerts only, click the icon.
• To turn off all alerts, including contact alerts, click the icon.
Related information
Silence the alarm,225
Icons for sound and alert profiles,173
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Flashing LED color descriptions
The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.
Flashing LED color Description
Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
Blue Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn
off this notification.
Red Indicates that you have received a new message. The LED also flashes when your smartphone
accesses data on a smart card. You can turn on or turn off this notification. You can also change the
LED color for ring tones, message notifications, event reminders, and other application notifications
using the sound and alert profiles.
Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn
on or turn off this notification. The amber LED flashes when your smartphone is turned off and
charging, this indicator changes to solid green when the battery is fully charged.
Related information
Turn on flashing LED notification for wireless coverage,254
Turn off or turn on the Bluetooth connection notification,316
Change alarm notification options
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4. Press the key > Save.
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low,
and when you connect or disconnect a USB cable or accessory to or from your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Event Sounds field.
4. Press the key > Save.
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Change social networking notifications
You can change the sounds and the notifications for your social networking accounts, such as Facebook, Facebook chat,
and social feeds.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
3. Expand the Other Applications - Notifiers section.
4. Click an application.
5. Change the notification settings.
6. Press the key > Save.
Troubleshooting: Ring tones, sounds, and
alerts
My smartphone is ringing or vibrating more times than
expected
For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that
you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your
smartphone vibrates or rings until the caller or the wireless network ends the connection.
My smartphone isn't ringing or vibrating when I receive
a call or message
Try the following actions:
• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds
and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set
to Silent and that the Vibration field isn't set to Off.
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Browser
How to: Browser
Browser basics
Browsing the Internet
Browse the Internet
For more information on the charges associated with using the browser, contact your wireless service provider.
1. On the home screen, click the Browser icon.
2. In the address bar, type a web address or search terms.
3. Press the key on the keyboard.
To stop loading a webpage, press the key > Stop.
Zoom in to or out from a webpage
On a webpage, press the key > Zoom.
• To zoom in, on the trackpad, slide your finger up.
• To zoom out, on the trackpad, slide your finger down.
To turn off zoom mode, press the key.
Open, close, or switch between tabs
With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a
link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the
more memory your smartphone uses.
Do one of the following:
• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
• To open a new tab for a link on a webpage, highlight the link. Press the key > Open Link in New Tab.
• To switch between tabs, in the browser, press the key > Tabs. Click a tab.
• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
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Turn on browser shortcuts
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, select the Enable Keyboard Shortcuts checkbox.
4. Press the key > Save.
Related information
Shortcuts: Browser,55
Search for text in a message, in a file, or on a webpage
Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
2. Type the text.
3. Press the key on the keyboard.
To search for the next instance of the text, press the key > Find Next or Find Next on Page.
View your browser history
1. On the home screen, click the Browser icon.
2. Scroll to the History section.
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,
files, podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Move back, move forward, or refresh a webpage
On a webpage, press the key.
• To move back or forward a webpage, click Back or Forward.
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• To refresh a webpage, click Refresh.
Return to the browser home page
Before you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone.
1. On a webpage, press the key.
2. Click Home.
Close the browser
1. On a webpage, press the key.
2. Click Close.
Playing media files, viewing pictures, and downloading files
View a full picture on a webpage
1. On a webpage, highlight or pause on a picture.
2. Press the key > View Image.
• To zoom in to or out from the picture, press the key > Zoom.
• To stop zooming, press the key > End Zoom.
• To return the picture to its original size, press the key.
Play a media file on a webpage
1. On a webpage, click a media file.
2. Click Open.
Related information
Supported audio and video file formats and extensions,155
Open, play, or download a file from a webpage
You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check
the progress of your downloads.
On a webpage, click the file that you want to open, play, or download.
• To open or play the file, click Open.
• To download the file, in the Save dialog box, click Yes.
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Copying and sending web addresses
Copy an address for a web page, link, or picture
Do any of the following:
• To copy an address for a web page, press the key > Copy Page Address.
• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link.
• To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link.
To paste the address, press the key > Paste.
Share a web address, link, or picture
1. On the home screen, click the Browser icon.
• To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage.
• To send a different web address, browse to a webpage.
• To send a link or picture from a webpage, highlight a link or picture.
2. Press the key > Share Page Address, Share Link, or Share Image Link.
3. Click a message type.
To return to the browser after you send the message, press the key.
Share a link or picture from a webpage
1. On a webpage, pause on or highlight a link or picture.
2. Press the key > Share Link or Share Image Link.
3. Click a message type.
To return to the browser after you send the message, press the key.
Browser bookmarks
About bookmarks for webpages
You can bookmark webpages that you visit frequently. When you bookmark a webpage, you can set whether you want the
browser to check the webpage for updates periodically. Bookmarks that have been updated since the last time you visited
them appear in italic.
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Bookmark a webpage
1. On a webpage, press the key > Add to Bookmarks.
2. In the Title field, type a name for the bookmark.
3. In the Folder field, click the folder that you want the bookmark to appear in.
4. Click Add.
Change or delete a bookmark for a webpage
You might not be able to change or delete bookmarks added by your wireless service provider.
1. On the home screen, click the Browser icon.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the key.
• To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save.
• To delete a bookmark, click Delete.
Share a bookmark for a webpage
1. On the home screen, click the Browser icon.
2. Press the key > Bookmarks.
3. Highlight a bookmark.
4. Press the key > Share Link.
5. Click a message type.
To return to the browser after you send the message, press the key.
Move a bookmark for a webpage
1. On the home screen, click the Browser icon.
2. Press the key > Bookmarks.
3. Highlight a bookmark.
4. Press the key > Move.
5. Click the new location.
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Add, rename, or delete a bookmark folder for webpages
1. On the home screen, click the Browser icon.
2. Press the key > Bookmarks.
3. Highlight a bookmark folder.
4. Press the key.
• To add a bookmark folder, click Add Subfolder.
• To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the key on the
keyboard.
• To delete a bookmark folder, click Delete Folder.
Browser options
Change your browser home page or start page
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, do one of the following:
• To change the browser home page, in the Home Page field, type a web address.
• To use your browser home page as the start page when you first open the browser, change the Start Page field to
Home Page.
4. Press the key > Save.
Change the font size for text on webpages
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, change the Default Font Size field.
4. Press the key > Save.
Change your default search engine
Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when
you search the Internet using the search icon on the home screen.
1. On the home screen, click the Browser icon.
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2. Press the key > Options.
3. In the General section, click Manage Search Engines.
4. Click a search engine.
Related information
Add a search engine from a website,184
Add a search engine from a website
You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are
changing your default search engine.
On the home screen, click the Browser icon.
• To add a search engine from a link on a website, browse to the website. Click the link. Click Add.
• To add a search engine from a website that doesn't provide a link, press the key. If New Search Engine appears
in the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't
support this feature.
Set the character encoding for all webpages
By default, your BlackBerry smartphone uses the optimal character encoding for a webpage.
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, change the Default text encoding field.
4. Press the key > Save.
Stop loading images or playing embedded media files on webpages
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, do one of the following:
• To stop loading images on webpages, clear the Load Images checkbox.
• To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox.
4. Press the key > Save.
Stop blocking pop-ups on webpages
1. On the home screen, click the Browser icon.
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2. Press the key > Options.
3. In the Web Content section, clear the Block Popups checkbox.
Receive a prompt before you close the browser or stream media from the
Internet
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, below Prompt Before, do one of the following:
• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the
Closing Tabs on Exit checkbox.
• To receive a prompt confirming that you want to close the browser after you press the key, select the
Closing Browser on Escape checkbox.
• To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to
stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.
4. Press the key > Save.
Delete browser history
1. On the home screen, click the Browser icon.
2. Click History.
3. Press the key > Clear All > Delete.
Delete browsing information
Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete
password information, browser history, download history, cookies, content that has been pushed to your smartphone, and
the browser cache.
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing
information that you want to delete.
4. Click Clear Now.
Turn off cookies in the browser
1. On the home screen, click the Browser icon.
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2. Press the key > Options.
3. In the Privacy & Security section, clear the Accept Cookies checkbox.
4. Press the key > Save.
Turn off JavaScript support
JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the
browser to provide JavaScript features, you can turn off JavaScript support.
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, clear the Enable JavaScript checkbox.
4. Press the key > Save.
Turn on geolocation in the browser
If you turn on geolocation in the browser, some websites might be able to determine your approximate location.
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Privacy & Security section, select the Enable Geolocation checkbox.
4. Press the key > Save.
When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website
checkbox, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser
options.
Browser security
About TLS
The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the
Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry
Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content
servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your
smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your
smartphone and the BlackBerry Enterprise Server.
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Browser security options
If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options.
If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be
affected.
Option Description
Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this
option, your browser allows only TLS connections.
Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow
insecure renegotation. If you do not select this option, you might not be able to
access some websites.
Encryption Strength Specify whether your browser only accepts and sends data that is encrypted
using 128-bit encryption. To accept and send only data that is encrypted using
128-bit encryption, change this field to Strong Only. To accept and send data
that is encrypted using 128-bit encryption or 56-bit encryption, change this field
to Allow Weak.
Digest Strength Specify whether your browser accepts data with weak digest algorithms or
accepts only data with strong digest algorithms. The stronger the digest
algorithm is, the more secure your browsing experience is. To accept data with
weak digest algorithms, change this field to Allow Weak. To accept only data
with strong digest algorithms, change this field to Strong Only. To be prompted
to accept data with weak digest algorithms, change this field to Prompt.
Depending on the options that your administrator sets, you might not be able to
change this option.
Server Exceptions View a list of servers that have certificate problems you have accepted. To stop
permitting a connection to a website with a certificate problem, highlight the
server exception. Press the key > Delete.
Related information
Manage browser security,187
Manage browser security
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
3. Set the security options.
4. Press the key > Save.
Related information
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Add a trusted content server
If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content
servers to accelerate the authentication process when you are authenticating with a content server.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
3. In the Proxy TLS section, highlight the Trusted Servers field.
4. Press the key > Add Host.
5. Type the web address for the content server.
6. Click OK.
7. Press the key > Save.
Add or change a website that is associated with a certificate
To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a
website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS
options. You can manually add or change a website that is associated with a certificate.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
• To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the
key > Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that
is associated with the website. Click OK.
• To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item.
Press the key > Edit. Change the certificate. Click OK.
3. Press the key > Save.
Browser push
About browser push
Browser push is designed to push information from a web application to your BlackBerry smartphone as the information
becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your
smartphone receives an update, a new browser push message might appear in the messages application or an icon on the
Home screen might change to indicate that new information is available. The web application might also push updated
information to your browser cache without notifying you. If information is pushed to your browser cache, the information is
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available on your smartphone even when your smartphone is not connected to the wireless network. Web applications that
use browser push automatically push updates to your smartphone, unless you turn off browser push.
Your smartphone supports different types of browser push messages. Service loading messages and service indication
messages include updated information. Other browser push messages include messages that appear in your browser
cache.
Browser push options
Option Description
Process MDS Set whether your BlackBerry smartphone accepts browser push messages from the
BlackBerry Enterprise Server or the BlackBerry Internet Service.
MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server
instances or BlackBerry Internet Services.
Process SMSC Set whether your smartphone accepts push messages that are SMS-based.
SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept
browser push messages from a specific SMSC host, type the phone number for the SMSC
host.
Process IP Set whether your smartphone accepts browser push messages that web applications send
through a WAP gateway.
IP Hosts Set which WAP gateways your smartphone accepts browser push messages from. To accept
browser push messages from a specific IP host, type the IP address for the WAP gateway.
Turn off browser push
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Browser Push.
3. Clear the Enable Push checkbox.
4. Press the key > Save.
RSS feeds
For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the
Social Feeds icon. Press the key > Help.
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About RSS feeds
You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites.
You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application,
you can stay current with your social networks and view your RSS feeds in one location.
Add an RSS feed from the browser
1. In the browser, on a webpage with an RSS feed, press the key.
2. Click Subscribe to RSS Feed.
3. Select the checkbox beside each feed that you want to add.
4. Click Subscribe.
5. Click OK.
Tips: Browser
Turn on browser shortcuts
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, select the Enable Keyboard Shortcuts checkbox.
4. Press the key > Save.
Related information
Shortcuts: Browser,55
Shortcuts: Browser
To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input
language that you are using, some shortcuts might not be available.
Insert a period (.) in the address bar Press the key.
Insert a slash mark (/) in the address bar Press the key and the key.
Stop loading a webpage Press the key.
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Close the browser Press and hold the key.
On a webpage
Quickly switch between tabs Press W
Zoom in to a webpage Press I
Zoom out from a webpage Press O
Go to the start page Press G
Return to the browser home page Press H
Open the bookmark folder Press K
Bookmark a webpage Press A
View a list of webpages that you have visited
recently
Press Y
Refresh a webpage Press R
Find text on a webpage Press F. To find the next instance of the text, press V.
Open the browser options Press S
Move around a webpage
Move up a screen Press the key and the key.
Move down a screen Press the key.
Move to the top of a webpage Press T
Move to the bottom of a webpage Press B
Related information
Turn on browser shortcuts,179
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Personalize: Browser
Change your browser home page or start page
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the General section, do one of the following:
• To change the browser home page, in the Home Page field, type a web address.
• To use your browser home page as the start page when you first open the browser, change the Start Page field to
Home Page.
4. Press the key > Save.
Change the font size for text on webpages
1. On the home screen, click the Browser icon.
2. Press the key > Options.
3. In the Web Content section, change the Default Font Size field.
4. Press the key > Save.
Troubleshooting: Browser
I can't open a new tab
You might not have enough available memory on your BlackBerry smartphone. Try the following actions:
• Close a tab that you don't need.
• Close other applications that don't need to be open.
Related information
Close an app so that it is not running in the background,271
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I receive a prompt to switch networks when I stream a
song or video
If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are
using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or
administrator.
To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt
Before, clear the Switching to Carrier Network for Streaming Media checkbox.
I cannot play a song or video on a web page
Your BlackBerry smartphone might not support the size or file format of the song or video file.
No browser is available on my smartphone
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry smartphone is connected to the wireless network.
Related information
Turn on, turn off, or check the status of a network connection,283
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Calendar
Getting started: Calendar
Calendar icons
These icons appear when you highlight a calendar entry.
Event reminder Recurring appointment
Meeting reminder Exception for recurring appointment
Notes
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
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2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization checkbox.
4. Press the key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.
For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization,206
About synchronization conflicts,196
How to: Calendar
Synchronizing calendar
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using
the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone
and in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronization,206
Synchronize organizer data over the wireless network,194
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization checkbox.
4. Press the key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.
For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization,206
About synchronization conflicts,196
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of
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the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the BlackBerry Desktop Software.
Calendar basics
Switch calendar views
You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display
all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments,
meetings, and free time in a list.
1. On the home screen, click the Calendar icon.
2. Press the key > View.
3. Click a view.
Go to a specific date in the calendar
1. On the home screen, click the Calendar icon.
2. Press the key.
• To move to a specific date, click Go To Date.
• To move to the current date, click Go To Today.
Schedule a meeting or an appointment
Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server
that supports this feature.
1. On the home screen, click the Calendar icon.
2. Press the key > New Appointment.
3. Type the meeting or appointment information.
• To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.
4. Do one of the following:
• To send the meeting invitation to the participants that you invited, press the key > Send.
• To save an appointment, press the key > Save.
Related information
Turn off your smartphone,327
I can't schedule appointments that span multiple days,206
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I can't set some fields when scheduling appointments,206
Set an alarm in the calendar
You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not
change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the
Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.
1. On the home screen, click the Calendar icon.
2. Press the key > New Alarm.
3. Type the alarm information.
4. If you want the alarm to recur, change the Recurrence field.
5. Press the key > Save.
Switch calendars
If your BlackBerry smartphone is associated with multiple email accounts, you might have multiple calendars on your
smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and
meetings in each calendar. For more information, contact your wireless service provider.
1. On the home screen, click the Calendar icon.
2. Press the key > Select Calendar.
3. Click a calendar.
Meetings
Schedule a meeting or an appointment
Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server
that supports this feature.
1. On the home screen, click the Calendar icon.
2. Press the key > New Appointment.
3. Type the meeting or appointment information.
• To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.
4. Do one of the following:
• To send the meeting invitation to the participants that you invited, press the key > Send.
• To save an appointment, press the key > Save.
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Related information
Turn off your smartphone,327
I can't schedule appointments that span multiple days,206
I can't set some fields when scheduling appointments,206
Delete an appointment, meeting, or alarm
1. On the home screen, click the Calendar icon.
2. Highlight an appointment, meeting, or alarm.
3. Press the key > Delete.
Respond to a meeting invitation
1. In a meeting invitation, press the key.
2. Click Accept, Tentative, or Decline.
3. If you declined a delegated meeting invitation, do one of the following:
• To decline the meeting, click Decline.
• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.
4. Do one of the following:
• To send the response without adding comments, click Send Response.
• To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.
Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is
deleted from the email application on your computer.
View your calendar when responding to a meeting
In a meeting invitation, press the key > View Calendar.
To return to the meeting invitation, press the key.
Check availability of meeting participants
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
You can only check availability of meeting participants in your organization.
In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
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• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available
Time.
• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative),
press the key > Show Legend.
Change the list of participants for a meeting
Before you begin: To perform this task, you must be the meeting organizer.
1. In a meeting, in the Accepted or Declined field, highlight a contact.
2. Press the key.
3. Click Invite Attendee, Change Attendee, or Remove Attendee.
4. Press the key > Save.
Forward a meeting invitation
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.
In a meeting or a meeting invitation, press the key > Forward.
Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the
recipient's response.
Delegate a meeting invitation
Before you begin: To perform this task, you must be using IBM Notes and your email account must be associated with a
BlackBerry Enterprise Server that supports this feature.
If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You
might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
1. In a meeting invitation, press the key > Delegate.
2. Click a contact.
• To send the response without adding comments, click Send Response.
• To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.
Send an email to a meeting organizer or to all meeting participants
In a meeting, meeting invitation, or meeting response, press the key, and do one of the following:
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• To email the meeting organizer, click Email Organizer.
• To emaill all meeting participants, including the organizer, click Email All Attendees.
Calendar options
Change how the calendar is displayed
1. On the home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
• To change the default view, change the Initial View field.
• To change the start and end time for days, change the Start Of Day field and End Of Day fields.
• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.
3. Press the key > Save.
Change options for reminders
1. On the home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
• To change the snooze time for reminders, change the Snooze field.
• To change the default reminder time for calendar entries, change the Default Reminder field.
3. Press the key > Save.
Related information
Turn off your smartphone,327
Change options for multiple calendars
1. On the home screen, click the Calendar icon.
2. Press the key > Options.
3. Click a calendar.
• To change the color that is used for appointments from the calendar, change the Appointment Color field.
• To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.
4. Press the key > Save.
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Change the default calendar
Changing the default calendar changes the email address that meeting invites are sent from.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Calendar (CICAL) field.
4. Press the key > Save.
Change how long your smartphone stores calendar entries
1. On the home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
3. Change the Keep Appointments field.
4. Press the key > Save.
Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set.
Show tasks in the calendar
1. On the home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
3. Select the Show Tasks checkbox.
4. Press the key > Save.
Conference call meetings
About conference calls
You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing
service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on
your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter
the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they
don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number,
you can create a conference call by calling other contacts and joining the calls together.
Related information
Conference call meetings,202
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Create a conference call meeting from your smartphone
Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can
create a conference call meeting on behalf of another person from your computer.
1. In a meeting, select the Conference call checkbox.
2. Type the information for the conference call.
3. Press the key > Save.
Create a conference call meeting from your computer
Before you begin: To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the
meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the
email application on your computer.
You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the
conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with
the Join Now option, if their smartphone supports this feature.
1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number.
Do not include spaces.
2. Type a lowercase x. Do not include spaces before or after the x.
3. Type the participant access code. Type a space after the participant access code.
4. Type CCM: and the moderator conference call bridge number. Do not include spaces.
5. Type a lowercase x. Do not include spaces before or after the x.
6. Type the moderator access code. Type a space after the moderator access code.
Example
If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator
access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555#
CCM:18005555555x55551#, followed by a space.
Enter a conference call meeting
Do one of the following:
• In a meeting notification, click Join Now.
• In the calendar, highlight the meeting. Press the key > Join Now.
Related information
I can't enter a conference call with the Join Now option,206
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Save your conference call information
You can save your conference call information so that it is added to the conference call fields automatically when you
create a conference call meeting from your BlackBerry smartphone.
1. On the home screen, click the Calendar icon.
2. Press the key > Options > Conference Calling.
3. Type your conference call information.
4. Press the key > Save.
Tips: Calendar
Calendar shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable
Quick Entry check box.
Schedule an appointment Press C
Change to Agenda view Press A
Change to Day view Press D
Change to Week view Press W
Change to Month view Press M
Move to the next week, month, or day in Agenda view Press the key.
Move to the previous week, month, or day in Agenda view Press the key and the key.
Move to the current date Press T
Move to a specific date Press G
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Personalize: Calendar
Change how the calendar is displayed
1. On the home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
• To change the default view, change the Initial View field.
• To change the start and end time for days, change the Start Of Day field and End Of Day fields.
• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.
3. Press the key > Save.
Change options for reminders
1. On the home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
• To change the snooze time for reminders, change the Snooze field.
• To change the default reminder time for calendar entries, change the Default Reminder field.
3. Press the key > Save.
Related information
Turn off your smartphone,327
Change the default calendar
Changing the default calendar changes the email address that meeting invites are sent from.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Calendar (CICAL) field.
4. Press the key > Save.
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Troubleshooting: Calendar
I can't schedule appointments that span multiple days
If you use IBM Notes, you can't schedule appointments that span multiple days.
I can't set some fields when scheduling appointments
If you use IBM Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private
checkbox when you change a recurring appointment or meeting.
Some characters in calendar entries don't appear
correctly after synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on
your computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
About synchronization conflicts,196
Synchronize organizer data over the wireless network,194
I can't enter a conference call with the Join Now option
The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry
smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information
correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join
Now option.
Try the following actions:
• If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the
conference call bridge number and access code that appear in either the Location field or the Notes section.
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• If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits
before dialing an extension. From the home screen, press the key. Press the key > Options > Smart
Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value or
to My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with
the Join Now option again.
Related information
Enter a conference call meeting,203
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Contacts
Getting started: Contacts
Add a contact
Do one of the following:
• To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen,
click New Contact. Type the contact information. Press the key > Save.
• To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press
the key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the key >
Save.
Related information
Add a contact to your SIM card,208
Add a contact to your SIM card
1. In the contact list, press the key > SIM Phone Book.
2. Press the key > New.
3. Type the contact information.
4. Press the key > Save.
Related information
Add a contact,208
Copy contacts to and from SIM card
The Copy All feature can be used to copy contacts from your SIM card to your contacts list. A helpful feature when you are
setting up a new device. You can also copy contacts from your contacts list to your SIM card, but they must be copied
individually to ensure storage availability. Depending on your wireless service provider, your BlackBerry smartphone might
not use a SIM card.
Do one of the following:
• To copy contacts from your SIM card to your contact list, in the contact list, press the key > SIM Phone Book.
Press the key > Copy All To Contacts.
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• To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number.
Press the key > Copy to SIM Phone Book. Press the key > Save.
Another option to backup your contacts is to use the BlackBerry Desktop Software. For more information, visit
docs.blackberry.com to see the User Guide for BlackBerry Desktop Software.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might
also be able to search for contacts in your organization's contact list.
1. On the home screen, click the Contacts icon.
• To search for a contact in your contact list, type all or part of a contact's name.
• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's
name. Click OK.
2. Highlight a contact.
3. Press the key.
• To view information for a contact, click View.
• To add a contact from your organization's contact list to your contact list, click Add to Contacts.
• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
• To view the next 20 matches in your organization's contact list, click Get More Results.
• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
• To delete the search results after you have searched your organization's contact list, click Delete Lookup.
• To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results,219
Synchronizing contacts
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
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If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization checkbox.
4. Press the key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.
For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization,206
About synchronization conflicts,196
How to: Contacts
Contact basics
Add a contact
Do one of the following:
• To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen,
click New Contact. Type the contact information. Press the key > Save.
• To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press
the key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the key >
Save.
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Related information
Add a contact to your SIM card,208
Add a contact to your SIM card
1. In the contact list, press the key > SIM Phone Book.
2. Press the key > New.
3. Type the contact information.
4. Press the key > Save.
Related information
Add a contact,208
Copy contacts to and from SIM card
The Copy All feature can be used to copy contacts from your SIM card to your contacts list. A helpful feature when you are
setting up a new device. You can also copy contacts from your contacts list to your SIM card, but they must be copied
individually to ensure storage availability. Depending on your wireless service provider, your BlackBerry smartphone might
not use a SIM card.
Do one of the following:
• To copy contacts from your SIM card to your contact list, in the contact list, press the key > SIM Phone Book.
Press the key > Copy All To Contacts.
• To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number.
Press the key > Copy to SIM Phone Book. Press the key > Save.
Another option to backup your contacts is to use the BlackBerry Desktop Software. For more information, visit
docs.blackberry.com to see the User Guide for BlackBerry Desktop Software.
Create a custom contact field
Custom contact fields can store information that you want to remember about a contact, for example, you might want to
add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears
for all your contacts.
1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.
2. Click a field.
3. To change the name of the field, place the cursor in the field. Press the key > Change Field Name.
4. Type a name for the field. Press the key on the keyboard.
5. Type the information that you want to add to the custom field.
6. Press the key > Save.
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You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your
computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software.
Add a pause or a wait to a phone number
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number.
After dialing the main phone number, your BlackBerry smartphone either pauses before dialing the additional numbers
(pause) or prompts you to type them (wait).
1. After you type the main part of a phone number in a phone number field, press the key.
2. Click Add Pause or Add Wait.
3. Type the additional numbers.
4. Press the key > Save.
Change or delete a contact
Do one of the following:
• To change a contact, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Edit.
Change the contact information. Press the key > Save.
• To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar
entry, highlight the information you want to add to a contact. Press the key > Add to Contacts > Add to Existing
Contact. Click a contact. If necessary, add contact information. Press the key > Save.
• To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the
key > Delete.
Change or delete a SIM card contact
1. On the home screen, click the Contacts icon.
2. Press the key > SIM Phone Book.
3. Highlight a contact.
• To change a SIM card contact, press the key > Edit. Change the contact information. Press the key
> Save.
• To delete a SIM card contact, press the key > Delete.
• To delete all SIM card contacts, press the key > Delete All.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might
also be able to search for contacts in your organization's contact list.
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1. On the home screen, click the Contacts icon.
• To search for a contact in your contact list, type all or part of a contact's name.
• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's
name. Click OK.
2. Highlight a contact.
3. Press the key.
• To view information for a contact, click View.
• To add a contact from your organization's contact list to your contact list, click Add to Contacts.
• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
• To view the next 20 matches in your organization's contact list, click Get More Results.
• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
• To delete the search results after you have searched your organization's contact list, click Delete Lookup.
• To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results,219
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the key > Continue.
Related information
I can't attach a file to a text message,138
Add a contact picture for caller ID
1. On the home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the key > Edit.
4. Press the key > Add Picture.
5. Find, highlight, and click a picture.
6. If necessary, move the crop box to the portion of the picture that you want to use.
7. Press the key > Crop & Save.
8. Press the key > Save.
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Related information
My contact pictures keep changing,222
Change or delete a contact picture
1. On the home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the key > Edit.
4. Highlight the contact picture.
• To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key >
Select Picture.
• To delete the contact picture, press the > Delete Picture.
5. Press the key > Save.
Related information
My contact pictures keep changing,222
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos
that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM
Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes
with the task in Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one
application are made in all applications.
Categorize a contact, task, or memo
1. When you are creating or changing a contact, task, or memo, press the key > Categories.
2. Select the checkbox beside a category.
3. Press the key > Save.
To remove a category from a contact, task, or memo, clear the checkbox beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1. On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
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2. Press the key > Filter.
3. Press the key > New.
4. Type a name for the category.
5. Press the key on the keyboard.
To delete a category, highlight the category. Press the key > Delete.
Synchronizing contacts
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization checkbox.
4. Press the key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.
For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization,206
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About synchronization conflicts,196
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using
the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone
and in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronization,206
Synchronize organizer data over the wireless network,194
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of
the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the BlackBerry Desktop Software.
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Contacts groups
Create a contacts group
You can use contacts groups to send email, PIN, or text messages to multiple contacts at one time. Groups that you create
on your BlackBerry smartphone do not appear in the email application on your computer.
1. On the home screen, click the Contacts icon.
2. Press the key > New Group.
3. Type a name for the group.
4. Click Add Member.
5. Click a contact.
6. To add another contact, repeat steps 4 to 5.
7. Press the key > Save Group.
Edit a contacts group
1. On the home screen, click the Contacts icon.
2. Click a group.
3. Click Edit Group.
• To change the name of the group, type a new name.
• To add a new member, click Add Member. Click a contact.
• To remove a member, highlight a contact. Press the key > Delete Member.
Note: When you delete a contact from a contacts group, the contact remains in your contact list.
Delete a contacts group
1. On the home screen, click the Contacts icon.
2. Highlight a group.
3. Press the key > Delete Group.
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Multiple contact lists
About multiple contact lists
If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email
account on your smartphone. For example, if your smartphone is associated with a work email account and a personal
email account, you might be able to view your work contact list and your personal contact list on your smartphone. For
more information, contact your wireless service provider.
View a different contact list
1. On the home screen, click the Contacts icon.
2. Press the key > Select Contacts.
3. Click a contact list.
Change the default contact list
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Contact List (SYNC) field.
4. Press the key > Save.
Contact list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos,
or passwords.
1. On the home screen, click the application icon for an application that prompts you before you delete items.
2. Press the key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete checkbox.
5. Press the key > Save.
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Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
3. Change the Global Name Display field.
4. Press the key > Save.
View the number of contacts stored on your smartphone
1. On the home screen, click the Contacts icon.
2. Press the key > Options.
3. Click a contact list.
The Number of Entries field displays the number of contacts that are stored in the contact list.
Sort contacts or tasks
1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.
2. Press the key > Options.
3. If necessary, click General Options.
4. Change the Sort By field.
5. Press the key > Save.
Change how contact names appear in Remote Lookup results
By default, when you search for a contact in your organization's contact list, the contact's display name will appear in the
search results. You can choose to display a contact's first and last names instead.
1. On the home screen, click the Contacts icon.
2. Press the key > Options.
3. Click Contact Display and Actions.
4. Clear the Show Display Name checkbox.
5. Press the key > Save.
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Store SIM card contacts on your wireless service provider's contact
backup server
Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on
your wireless service provider's contact backup server. For more information, contact your wireless service provider.
Replace or merge contacts on your wireless service provider's contact
backup server
To perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have
backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM
card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts
that you have backed up on your wireless service provider's contact backup server.
1. Insert a new SIM card into your smartphone or switch your SIM card.
2. On the home screen, click the Contacts icon.
3. When prompted to sign up for contact backup service, select Yes.
• To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact
backup server, click Delete.
• To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact
backup server, click Do Not Delete.
4. Click Next.
Personalize: Contacts
Add a contact picture for caller ID
1. On the home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the key > Edit.
4. Press the key > Add Picture.
5. Find, highlight, and click a picture.
6. If necessary, move the crop box to the portion of the picture that you want to use.
7. Press the key > Crop & Save.
8. Press the key > Save.
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Related information
My contact pictures keep changing,222
Change or delete a contact picture
1. On the home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the key > Edit.
4. Highlight the contact picture.
• To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key >
Select Picture.
• To delete the contact picture, press the > Delete Picture.
5. Press the key > Save.
Related information
My contact pictures keep changing,222
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos
that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM
Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes
with the task in Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one
application are made in all applications.
Categorize a contact, task, or memo
1. When you are creating or changing a contact, task, or memo, press the key > Categories.
2. Select the checkbox beside a category.
3. Press the key > Save.
To remove a category from a contact, task, or memo, clear the checkbox beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
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1. On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2. Press the key > Filter.
3. Press the key > New.
4. Type a name for the category.
5. Press the key on the keyboard.
To delete a category, highlight the category. Press the key > Delete.
Troubleshooting: Contacts
Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and
synchronize it with the email application on your computer, because the birthday field is a date field in the email
application on your computer.
Related information
Create a custom contact field,211
My contact pictures keep changing
The contact pictures in applications (for example, in the contacts application), might change if you set more than one
application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your
contact pictures are being replaced by other applications, you might experience increased data charges.
To stop contact pictures from changing, you must change the options in each application that is replacing your contact
pictures.
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Clock
Getting started: Clock
Set the date and time
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
• To get the date and time from the wireless network automatically, change the Update Time field to Automatic.
Note that you must be connected to the wireless network.
• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.
Change the time or date. Click OK.
3. Do any of the following:
• To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time
Zone field to Prompt.
• To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto
Update Time Zone field to On.
4. Press the key > Save.
Related information
The time on my smartphone isn't correct,228
Turn on the alarm
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Alarm.
3. On the trackpad, slide your finger up or down to highlight On or Weekdays.
4. Click the trackpad.
At the top of the home screen, a clock indicator appears.
To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar
application.
Related information
Turn off your smartphone,327
Set an alarm in the calendar,198
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How to: Clock
Set the date and time
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
• To get the date and time from the wireless network automatically, change the Update Time field to Automatic.
Note that you must be connected to the wireless network.
• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.
Change the time or date. Click OK.
3. Do any of the following:
• To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time
Zone field to Prompt.
• To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto
Update Time Zone field to On.
4. Press the key > Save.
Related information
The time on my smartphone isn't correct,228
Display a second time zone on the clock
You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in
your current location and the time in your home time zone.
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. Change the Home Time Zone field.
4. Press the key > Save.
Related information
The time on my smartphone isn't correct,228
Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
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1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. Change the Clock Face field, Stopwatch Face field or Timer Face field.
4. Press the key > Save.
Change what appears on the screen when your
smartphone is charging
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. Change the When Charging field.
4. Press the key > Save.
Turn on the alarm
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Alarm.
3. On the trackpad, slide your finger up or down to highlight On or Weekdays.
4. Click the trackpad.
At the top of the home screen, a clock indicator appears.
To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar
application.
Related information
Turn off your smartphone,327
Set an alarm in the calendar,198
Silence the alarm
• If snooze is not turned on, click Dismiss.
• If snooze is turned on, click Snooze.
Change alarm notification options
1. On the home screen or in the Applications folder, click the Clock icon.
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2. Press the key > Options.
3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4. Press the key > Save.
Set options for bedside clock mode
You can set which sounds or notifications are turned off when bedside clock mode is on.
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Bedside Mode section, do any of the following:
• To turn off the flashing LED notification, select the Disable LED checkbox.
• To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone
calls or messages, select the Disable Radio checkbox.
• To dim the screen, select the Dim Screen checkbox.
• To use a different sound profile, change the Sound Profile field.
4. Press the key > Save.
Turn on bedside clock mode
You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or
messages.
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Enter Bedside Mode.
To turn off bedside clock mode, press the key.
Use the stopwatch
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Stopwatch.
3. Click the start/stop icon.
• To record lap times, click the lap icon.
• To stop timing, click the start/stop icon again.
• To send the results in a message, press the key > Send Results. Click a message type.
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Use the timer
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Timer.
3. Press the key > Set Timer.
4. Set the time.
5. Click OK.
• To start or stop the timer, click the start/stop icon.
• To reset the timer, click the reset icon.
The timer continues to count down after you exit the Clock application.
Change timer notification options
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.
4. Press the key > Save.
Personalize: Clock
Change what appears on the screen when your
smartphone is charging
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. Change the When Charging field.
4. Press the key > Save.
Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
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1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. Change the Clock Face field, Stopwatch Face field or Timer Face field.
4. Press the key > Save.
Change alarm notification options
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4. Press the key > Save.
Change timer notification options
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Options.
3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.
4. Press the key > Save.
Troubleshooting: Clock
The time on my smartphone isn't correct
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
3. Try one of the following actions:
•If the Update Time field is set to Automatic, press the key > Update Time.
• If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.
• If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone,
you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press
the key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include
data services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise
Server, you might not be able update your time zone data. For more information, contact your administrator.
Related information
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Tasks and memos
Create a task or memo
You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the
calendar.
1. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
• To create a task in the Calendar application, press the key > New Task. Type the task title and fill in the
details, such as the due date and recurrence.
• To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due
date and recurrence.
• To create a memo, click New Memo. Type a title and the memo.
2. Press the key > Save.
Send a task or memo
1. On the home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
2. Highlight a task or memo.
3. Press the key > Forward As.
4. Click a message type.
Change or delete a task or memo
On the home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
• To change the task or memo, click it. Change the task or memo information. Press the key > Save.
• To delete the task or memo, highlight it. Press the key > Delete.
Change the status of a task
1. On the home screen or in the Applications folder, click the Tasks icon.
2. Highlight a task.
3. Press the key.
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• To mark the task as complete, click Mark Completed.
• To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key >
Save.
Hide completed tasks
1. On the home screen or in the Applications folder, click the Tasks icon.
2. Press the key > Hide Completed.
Show tasks in the calendar
1. On the home screen, click the Calendar icon.
2. Press the key > Options > Calendar Display and Actions.
3. Select the Show Tasks checkbox.
4. Press the key > Save.
Synchronizing tasks and memos
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization checkbox.
4. Press the key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.
For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization,206
About synchronization conflicts,196
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using
the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone
and in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
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If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronization,206
Synchronize organizer data over the wireless network,194
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of
the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data
synchronization, see the Help in the BlackBerry Desktop Software.
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos
that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM
Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes
with the task in Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one
application are made in all applications.
Categorize a contact, task, or memo
1. When you are creating or changing a contact, task, or memo, press the key > Categories.
2. Select the checkbox beside a category.
3. Press the key > Save.
To remove a category from a contact, task, or memo, clear the checkbox beside the category.
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Create a category for contacts, tasks, or
memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1. On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2. Press the key > Filter.
3. Press the key > New.
4. Type a name for the category.
5. Press the key on the keyboard.
To delete a category, highlight the category. Press the key > Delete.
Turn off the prompt that appears before you
delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos,
or passwords.
1. On the home screen, click the application icon for an application that prompts you before you delete items.
2. Press the key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete checkbox.
5. Press the key > Save.
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Typing
How to: Typing
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) Multi-tap mode
NUM lock (number lock) Current input language
Alt mode
Typing basics
Highlight, cut, copy, or paste text
1. Press and hold the key.
• To highlight text character by character, on the trackpad, slide your finger left or right.
• To highlight text line by line, on the trackpad, slide your finger up or down.
2. Press the key.
3. Click Cut or Copy.
4. Place the cursor where you want to insert the cut or copied text.
5. Press the key > Paste.
Type a symbol
Press the key. Type the letter that appears below the symbol.
Type a special character or letter with an accent
Press and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the special character or
the letter with an accent appears.
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Clear text from a field
In a field that you typed text into, press the key > Clear Field.
Typing input methods
About typing input methods
The typing input method that you use determines how you type. For example, if you're using the predictive input method,
your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
The language that you're typing in determines the typing input methods that are available. If you're typing in a language
that has multiple typing input methods, you can switch between typing input methods when you're typing. When you're
typing in certain fields such as password fields, your smartphone might automatically switch your typing input method.
Change options for typing input methods
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Typing.
3. For a keyboard, click Advanced Style Options.
4. Change the options.
5. Press the key > Save.
Change your typing style
You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Typing.
3. For a keyboard, do one of the following:
• To turn off all typing assistance, change the Style field to Direct.
• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.
4. Press the key > Save.
Related information
I have no Advanced Style Options,244
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Type text using the predictive input method
When you are typing text, do any of the following:
• To select the highlighted suggestion and start typing a new word, press the key on the keyboard.
• To select the highlighted suggestion and continue typing, click the word.
• To ignore the suggestions, keep typing.
Find more information about typing in other languages
You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online.
Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.
Turn on or turn off trackpad sounds
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Trackpad Sensitivity.
3. Select or clear the Audible Roll checkbox.
4. Press the key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity
level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a
sensitivity level of 20 the easiest to use.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Trackpad Sensitivity.
3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4. Press the key > Save.
Set the touch screen sensitivity
You can set how sensitive the screen is to your touch.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Touchscreen Sensitivity.
• If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.
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• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the
screen to open a pop-up menu, change the Hover Time field to a faster speed.
3. Press the key > Save.
Set the cursor speed
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Keyboard.
3. Change the Key Rate field.
4. Press the key > Save.
Custom dictionary
Add, change, or delete a word in the custom dictionary
You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check
spelling.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Custom Dictionary.
• To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the
key on the keyboard.
• To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on
the keyboard.
• To delete a word from the custom dictionary, highlight the word. Press the key > Delete.
Stop adding items automatically to the custom dictionary
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Typing.
3. For a keyboard, click Advanced Style Options.
4. Clear the Typing checkbox.
5. Clear the Names checkbox.
6. Change the Email field to Off.
7. Press the key > Save.
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Word substitution
Depending on the display language that you use, this feature might not be supported.
About word substitution
Word substitution is designed to replace specific text that you type with preloaded word substitution entries. If you type text
that can be replaced with a word substitution entry, the text changes after you press the Space key.
Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word
substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for
abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later.
Related information
Change or delete a word substitution entry,240
Create a word substitution entry,239
Undo a word substitution change
If the word substitution feature changes a word that you don't want to change, you can undo the change.
When you're typing, press the key twice.
Create a word substitution entry
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Word Substitution.
3. Press the key > New.
4. In the Replace field, type the text to replace.
5. In the With field, do one of the following:
• Type replacement text.
• To insert a macro (for example, the current date or time), press the key > Insert Macro.
6. Do one of the following:
• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.
• To capitalize the entry according to the context, change the Using field to SmartCase.
7. In the Language field, change the language.
8. Press the key > Save.
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Change or delete a word substitution entry
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Word Substitution.
3. Highlight a word substitution entry.
4. Press the key.
• To change the word substitution entry, click Edit. Change the entry. Press the key > Save.
• To delete the word substitution entry, click Delete.
Turn off word substitution
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Typing.
3. For a keyboard, click Advanced Style Options.
4. Clear the Spelling checkbox.
5. Press the key > Save.
Spelling checker
You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English,
French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish,
Swedish, or Turkish.
Stop displaying spelling suggestions in the list that appears when you type
By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling
suggestions, when available, appear in bold in the list that appears when you type.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Typing.
3. For a keyboard, click Advanced Style Options.
4. Clear the Spelling checkbox.
5. Press the key > Save.
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Change options for checking spelling
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you
might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone
to check spelling automatically before you send an email.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Spell Check.
3. Change one or more options.
4. Press the key > Save.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. Press the key > Check Spelling.
2. Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the key.
• To ignore all instances of the suggested spelling, press the key > Ignore All.
• To add the word to the custom dictionary, press the key > Add To Dictionary.
• To stop checking spelling, press the key > Cancel Spell Check.
Related information
I can't check spelling,244
Tips: Typing
Shortcuts: Typing with the physical keyboard
Depending on the typing input language that you're using, some shortcuts might not be available.
Insert a period (.) Press the key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field Press the key.
Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
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Turn on CAPS lock Press the key and the Right key. To turn off
CAPS lock, press the Left or Right key.
Type a symbol Press the key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the key and the character key.
Type an accented or special character Press and hold the letter key and, on the trackpad, slide
your finger left or right. For example, to type ü, press and
hold U and slide your finger left until ü appears. Release the
letter key when the accented or special character appears.
Type a number in a text field Press and hold the key and press the number key.
Type a number in a number field Press a number key. You don't need to press the
key.
Turn on NUM lock Press the key and the Left key. To turn off
NUM lock, press the Left or Right key.
Highlight a line of text Press the Left or Right key and, on the trackpad,
slide your finger up or down.
Highlight text character by character Press the Left or Right key and, on the trackpad,
slide your finger left or right.
Cut highlighted text Press the Left or Right key and the key.
Copy highlighted text Press the key and click the trackpad.
Paste text Press the Left or Right key and click the trackpad.
Personalize: Typing
Turn on or turn off trackpad sounds
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Trackpad Sensitivity.
3. Select or clear the Audible Roll checkbox.
4. Press the key > Save.
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Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity
level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a
sensitivity level of 20 the easiest to use.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Trackpad Sensitivity.
3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4. Press the key > Save.
Set the touch screen sensitivity
You can set how sensitive the screen is to your touch.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Touchscreen Sensitivity.
• If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.
• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the
screen to open a pop-up menu, change the Hover Time field to a faster speed.
3. Press the key > Save.
Add, change, or delete a word in the custom dictionary
You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check
spelling.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Custom Dictionary.
• To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the
key on the keyboard.
• To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on
the keyboard.
• To delete a word from the custom dictionary, highlight the word. Press the key > Delete.
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Change or delete a word substitution entry
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Word Substitution.
3. Highlight a word substitution entry.
4. Press the key.
• To change the word substitution entry, click Edit. Change the entry. Press the key > Save.
• To delete the word substitution entry, click Delete.
Troubleshooting: Typing
I can't check spelling
You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan,
Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese,
Romanian, Russian, Spanish, Swedish, and Turkish.
I have no Advanced Style Options
If you changed your smartphone typing style to Direct, Advanced Style Options isn't available.
If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes
available again.
Related information
Change your typing style,236
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Keyboard
How to: Keyboard
Assign an application to a convenience key
Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme,
you might not be able to change the application that is assigned to a convenience key.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Convenience Key.
3. Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field.
4. Press the key > Save.
Change the default currency symbol
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Keyboard.
3. Change the Currency Key field.
4. Press the key > Save.
Set the cursor speed
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Keyboard.
3. Change the Key Rate field.
4. Press the key > Save.
Turn on key tones
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Keyboard.
3. Select the Key Tone checkbox.
4. Press the key > Save.
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Turn on or turn off trackpad sounds
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Trackpad Sensitivity.
3. Select or clear the Audible Roll checkbox.
4. Press the key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity
level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a
sensitivity level of 20 the easiest to use.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Trackpad Sensitivity.
3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4. Press the key > Save.
Set the touch screen sensitivity
You can set how sensitive the screen is to your touch.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Touchscreen Sensitivity.
• If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.
• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the
screen to open a pop-up menu, change the Hover Time field to a faster speed.
3. Press the key > Save.
Troubleshooting: Keyboard
No application opens when I press a Convenience key
Try the following:
• If you haven't done so, assign an application to the key.
• Verify that you didn't delete the application that you assigned to the key.
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Language
How to: Language
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display
language. For example, you might use your BlackBerry smartphone in French, but type messages in English.
When you set a typing input language, Word Substitution and other typing options change to the selected language.
Add a language to your smartphone
You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To
download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the
appropriate option for your computer.
Connect your smartphone to your computer and open the BlackBerry Desktop Software
For more information about adding typing input and display languages, see the Help in the BlackBerry Desktop Software.
Related information
I can't find a display language on my smartphone,250
Delete a language from your smartphone
You can delete typing input or display languages that you don't use to increase the amount of storage space available on
your BlackBerry smartphone.
1. On the home screen, click the Setup icon.
2. Click Languages and Input Methods.
3. Under Manage Languages and Input Methods, select the languages you want to keep.
4. Click Update.
Any languages that you don't select are deleted from your smartphone.
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Change an input or display language
Before you begin: In order to change an input or display language, the language must already be installed on your
BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it
using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Language.
3. For each field, in the drop-down list, click the language you want to use.
4. Press the key > Save.
Use a shortcut for switching typing input languages
When you use a shortcut to switch languages, your smartphone allows you to switch between the languages that you have
set in the Input Language field.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Language.
• To switch the typing input language by holding the key and pressing the key, change the Shortcut
Keys field to Alt-Enter.
• To switch the typing input language by holding the key and pressing the key, change the Shortcut
Keys field to Shift-Space.
3. Press the key > Save.
To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.
Change which languages appear when you switch
input languages
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Language.
3. Beside Input Language, click Manage.
4. Select or clear the checkbox beside a language.
5. Click Save.
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Troubleshooting: Language
Some characters don't appear correctly on my
smartphone
The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might
not support the characters. For more information, contact your wireless service provider or administrator.
I can't find a display language on my smartphone
If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a
language to your smartphone, you can use the BlackBerry Desktop Software.
Related information
Add a language to your smartphone,248
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Screen display
How to: Screen display
Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Try this now!
Related information
My display changed,257
Set options for backlighting
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Do any of the following:
• To change the brightness of the backlight for the screen, change the Backlight Brightness field.
• To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone,
change the Backlight Timeout field.
• To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox.
4. Press the key > Save.
Related information
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Change the display font
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
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Related information
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Organizing applications on the Home screen
About organizing application icons
Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application
icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting
Show All Icons from the Home screen menu.
You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete
folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry
Device Software updates.
On the home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you
can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.
• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the
key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.
Press the key > Show All.
Related information
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Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the key.
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• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application
folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1. On the home screen, press the key > Options.
2. Change the Downloads Folder field.
3. Press the key > Save.
Add, rename, or delete a folder on the home screen
On the home screen, do one of the following:
• To add a folder, press the key > Add Folder. Type a name for the folder. Click Add.
• To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save.
• To delete a folder, highlight a folder. Press the key > Delete.
Add a message that appears when your smartphone is
locked
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4. Press the key > Save.
Related information
Lock or unlock your smartphone,30
Set the touch screen sensitivity
You can set how sensitive the screen is to your touch.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Touchscreen Sensitivity.
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• If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.
• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the
screen to open a pop-up menu, change the Hover Time field to a faster speed.
3. Press the key > Save.
Turn off pop-up menus
You can stop pop-up menus from appearing when you touch and hold your finger on the screen.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Touchscreen Sensitivity.
3. Clear the Open Pop-up Menu on Touch-hold checkbox.
4. Press the key > Save.
Turn on flashing LED notification for wireless coverage
You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network.
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Select the LED Coverage Indicator checkbox.
4. Press the key > Save.
When your smartphone is connected to the wireless network, the LED flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.
Use grayscale or reverse contrast for the screen display
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
• To use grayscale for the screen display, change the Color Contrast field to Greyscale.
• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
3. Press the key > Save.
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Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that
changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your
smartphone. You might also be able to download themes from the BlackBerry World storefront (previously known as
BlackBerry App World).
Change themes
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed,257
Personalize: Screen display
Change the display font
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Related information
Use grayscale or reverse contrast for the screen display,254
Screen display,251
Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
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2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Try this now!
Related information
My display changed,257
Add a message that appears when your smartphone is
locked
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4. Press the key > Save.
Related information
Lock or unlock your smartphone,30
Use grayscale or reverse contrast for the screen display
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
• To use grayscale for the screen display, change the Color Contrast field to Greyscale.
• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
3. Press the key > Save.
Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that
changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your
smartphone. You might also be able to download themes from the BlackBerry World storefront (previously known as
BlackBerry App World).
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Change themes
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed,257
Troubleshooting: Screen display
My display changed
Depending on your theme, display options such as icons, fonts, and your home screen background might change when you
switch themes.
No application opens when I press a Convenience key
Try the following:
• If you haven't done so, assign an application to the key.
• Verify that you didn't delete the application that you assigned to the key.
Related information
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The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You
can change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting,251
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A pop-up menu appears when I touch the screen
When you touch and hold your finger on the screen for a certain amount of time, a pop-up menu appears to provide a quick
way to select common menu items.
You can turn off pop-up menus or change the touchscreen sensitivity options to increase the amount of time before pop-up
menus appear.
Related information
Turn off pop-up menus,254
Set the touch screen sensitivity,237
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GPS technology
Depending on your wireless service provider, this feature might not be supported.
Getting started: GPS technology
Depending on your wireless service provider, this feature might not be supported.
About GPS technology
Depending on your wireless service provider, this feature might not be supported.
You can use GPS technology on your BlackBerry smartphone to get your GPS location and to use location-based
applications and location-based services. Location-based applications can use your GPS location to provide you with
information such as driving directions.
If your smartphone does not have an internal GPS receiver or your wireless service provider does not support location-
based services and you want to use GPS technology, you can pair your smartphone with a Bluetooth enabled GPS receiver.
For more information, contact your wireless service provider.
If your smartphone is connected to a CDMA network and you make an emergency call or your smartphone is in Emergency
Callback Mode, an emergency operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency
operators might not be able to estimate your location using only GPS technology.
How to: GPS technology
Depending on your wireless service provider, this feature might not be supported.
Turn off location aiding or location data
Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS
technology, but because these features use the wireless network, your data service charges might be increased. To avoid
these charges, you can turn off location aiding or location data, but it might take longer for your smartphone to get your
GPS location. For more information about data service charges, contact your wireless service provider.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
• To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled.
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• To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled
While Roaming.
• To turn off location data, in the Location Data section, change the Setting field to Disabled.
• To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While
Roaming.
3. Press the key > Save.
Turn on GPS technology
Before you begin: Depending on your BlackBerry smartphone model and wireless network, this feature might not be
supported.
Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the Location Services field to Location On.
4. Press the key > Save.
To turn off GPS technology, change the Location Services field to Location Off.
Set the GPS receiver that you use to track your
movement
Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry
smartphone with a Bluetooth enabled GPS receiver.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the GPS Data Source field.
4. Press the key > Save.
Prevent others from tracking your location
If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your
BlackBerry smartphone. For more information, contact your administrator.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the Location Services field to Location Off.
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4. Press the key > Save.
Get your GPS location
Before you begin: Depending on your wireless service provider and wireless network, this feature might not be supported.
Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to
perform this task.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Press the key > Refresh Location.
The longitude and latitude coordinates for your current location appear.
Troubleshooting: GPS technology
Depending on your wireless service provider, this feature might not be supported.
I can't use GPS technology
Depending on your wireless service provider, this feature might not be supported.
If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors,
move close to a window.
If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is
turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS
location.
If your email account is associated with a BlackBerry Enterprise Server, your administrator can add the IT policy rule to
your smartphone that turns off GPS technology. For more information, contact your adminstrator.
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Maps
How to: Maps
Map basics
Get directions
1. On the home screen, click the Maps icon.
2. Press the key > Get Directions.
3. Do one of the following to specify a starting location:
• To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a
Bluetooth enabled GPS receiver, set the Start field to My Location.
• To specify the location that you're currently viewing on a map, set the Start field to Use center of map. If you're
viewing a favorite location, click the location address.
• To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the
location on the map.
• To specify a location or contact, set the Start field to Find Location. In the Find a store, café, etc. field, type the
information for the location or contact. Press the key. Click a location or contact.
• To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field,
type the address. Press the key. Click the location.
• To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location.
4. Repeat step 3 to specify an ending location.
5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox
beside one or more route options. Click OK.
6. Click Search.
•To view your route on a map, press the key > View on Map.
•To reverse the list of directions, press the key > Reverse Directions.
Clear a map
When you clear a map, any route information displayed on the map no longer appears.
1. On the home screen, click the Maps icon.
2. On a map, press the > Clear Map.
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View an address on a map using a link
When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications
or the MemoPad, your smartphone underlines the address.
1. Highlight an underlined address.
2. Press the key > View on Map.
Send a location
You can send a location as a message, for example, in an email or instant message. The message that you send includes a
link to the location so that the recipient can view the location on a map.
1. Do one of the following:
• To send a location you are viewing on a map, press the key.
• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press
the key.
2. Click Send Location.
3. Click a message type.
Copy a location
1. Do one of the following:
• To copy a location you are viewing on a map, press the key.
• To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press
the key.
2. Click Copy Location.
To paste the location, press the key > Paste.
Zoom in to or out from a map
To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that
your smartphone is in is displayed at the top of the map.
1. On the home screen, click the Maps icon.
2. If your smartphone is in pan mode, press the key > Zoom Mode.
3. Do one of the following:
• To zoom in, on the trackpad, slide your finger up.
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• To zoom to a point on a map, press the key > Zoom to Point.
• To zoom out, on the trackpad, slide your finger down.
Pan a map
To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is
in is displayed at the top of the map.
1. On the home screen, click the Maps icon.
2. If your smartphone is in zoom mode, press the key > Pan Mode.
3. On the trackpad, slide your finger in any direction.
Map favorites
Add a location to your list of favorites
1. On the home screen, click the Maps icon.
2. View a location on a map.
3. Press the key > Add as Favorite > OK.
To view the list of your favorite locations, press the key > Favorites.
View your favorite locations on a map
You can view all of your favorite locations on a map or you can pick and choose which favorite locations are displayed.
1. On the home screen, click the Maps icon.
2. Press the key > Favorites.
3. Do one of the following:
• To show all favorite locations, select the Show All Favorites on the Map checkbox.
• To remove favorite locations from a map, clear the Show All Favorites on the Map checkbox, and then clear the
favorite locations that you don't want to appear.
4. Press the key.
Change the information for a location in your list of favorites
1. On the home screen, click the Maps icon.
2. Press the key > Favorites.
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3. Highlight a location.
4. Press the key > Edit Favorite.
5. Do any of the following:
• In the Label field, type a new name for the location.
• In the Description field, type a description of the location.
6. Click OK.
Delete a location from your list of favorites
1. On the home screen, click the Maps icon.
2. Press the key > Favorites.
3. Highlight a location.
4. Press the key > Remove as Favorite.
5. Click Yes.
Promotions and coupons
Find promotions near you
You can use the Maps application to find the locations of available promotions.
1. On the home screen, click the Maps icon.
2. Press the key > Show Deals.
3. Do one of the following:
• To sort promotions by distance from your current location, select Sort from my location.
• To sort promotions by distance on the map you're vieweing, select Sort from map center.
• To view the location of the deals on the map, select View All on Map.
To remove promotion markers from a map, press the key > Clear Map.
Depending on your wireless service provider, this feature might not be available.
View a coupon or a Groupon offer
If a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have a
Groupon account, you can log in from the Maps application.
1. On the home screen, click the Maps icon.
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2. Press the key > Show Deals.
3. Select a promotion.
4. Select Show Coupon.
View more promotion details
1. On the home screen, click the Maps icon.
2. Press the key > Show Deals.
3. Do any of the following:
• To view the promotion location, select Map.
• To view directions to the promotion location, select Route, confirm the Start and End locations, and select
Search.
• To view the related website, select Web.
• To call the business, select Call.
Tips: Maps
Shortcuts: Maps
Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a map Press I
Zoom out from a map Press O
Move to the next direction on a route Press N
Move to the previous direction on a route Press P
Personalize: Maps
Change the units of measure for maps
1. On a map, press the key > Options.
2. Click Set Global Map Services.
3. Change the System of Measurement field.
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4. Press the key > Save.
Change the font settings for maps
If you change the font settings for maps, your font settings for all other applications do not change.
1. On a map, press the key > Options.
2. Click Set Global Map Services.
3. Perform any of the following actions:
• Change the Default Font Family field.
• Change the Minimum Font Size field.
4. Press the key > Save.
Change the display language for maps
If you change your display language for maps, the display language settings for all other applications do not change.
1. On a map, press the key > Options.
2. Click Set Global Map Services.
3. Do one of the following:
• To view text on maps only in English, change the Map Display Language field to English.
• To view text on maps in the language of the location you are viewing, change the Map Display Language field to
International.
4. Press the key > Save.
Keep backlighting on when you track your movement
By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map
options so that backlighting remains on when you track your movement unless the battery power level drops below a
specified percentage.
1. On the home screen, click the Maps icon.
2. Press the key > Options.
3. Change the Backlight Timeout When Battery Level field.
4. Press the key > Save.
Related information
Set options for backlighting,251
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Set the GPS receiver that you use to track your
movement
Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry
smartphone with a Bluetooth enabled GPS receiver.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the GPS Data Source field.
4. Press the key > Save.
Troubleshooting: Maps
I can't use GPS technology
Depending on your wireless service provider, this feature might not be supported.
If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors,
move close to a window.
If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is
turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS
location.
If your email account is associated with a BlackBerry Enterprise Server, your administrator can add the IT policy rule to
your smartphone that turns off GPS technology. For more information, contact your adminstrator.
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Applications
Getting started: Applications
About downloading apps with the BlackBerry World
With the BlackBerry World storefront (previously known as BlackBerry App World), you can search for and download
games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account,
you can buy and download apps to your smartphone over the wireless network.
If you don't already have the BlackBerry World on your smartphone, you can download it at www.blackberryworld.com. For
more information about managing apps using BlackBerry World, click the BlackBerry World icon. Press the key >
Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the
BlackBerry World storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com
from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or
use an app over the wireless network. For more information, contact your wireless service provider.
Related information
About BlackBerry ID,13
About adding apps with the BlackBerry Desktop
Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your BlackBerry smartphone to
your computer to add, update, remove, or restore apps. You can also add apps to your smartphone that you have
downloaded to your computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing apps using the BlackBerry Desktop Software, see the Help in the BlackBerry
Desktop Software.
About social networking apps
You can use social networking apps on your BlackBerry smartphone to stay connected with your social networking
contacts. Depending on the social networking app, you might be able to send messages, share pictures, change your
status, and more.
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You can download social networking apps for your smartphone from the BlackBerry World storefront (previously known as
BlackBerry App World). You must have a wireless service data plan to use these apps. Depending on your wireless service
provider or organization, some apps or features might not be supported.
For more information about social networking apps, visit www.blackberry.com/support. If you need help using a social
networking app, you can find answers in the app by pressing the key and clicking Help on your smartphone.
About instant messaging apps
You can download instant messaging apps for your BlackBerry smartphone from the BlackBerry World storefront
(previously known as BlackBerry App World). By default, your smartphone comes with BlackBerry Messenger. You can use
BBM to chat with people who have a BlackBerry smartphone by sending and receiving messages and files. You can also
change your status and display picture. With the BBM Groups feature of BBM, you can share pictures, lists, appointments,
and more.
You must have a wireless service data plan to use these apps. Depending on your wireless service provider or organization,
some apps or features might not be supported.
For more information about BBM and other instant messaging apps, visit www.blackberry.com/support. If you need help
using an instant messaging app, you can find answers in the app by pressing the key and clicking Help on your
smartphone.
How to: Applications
About multitasking
Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a
call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts
application to look up a contact. While you are playing a song, you might want to switch to the Messages application to
reply to a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note: The more applications that you have running, the more storage space and battery power your smartphone uses. To
optimize the performance of your smartphone, try to close applications when you are finished with them.
Related information
Tips and shortcuts,44
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Keep an application running in the background and
switch to another application
Watch the video
•To switch to another application, press and hold the key until the application switcher appears. Click an
application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the
application icon that you are looking for.
•To return to the Home screen if you are not on a call, press the key.
•To return to the Home screen if you are on call, press and hold the key until the application switcher appears.
Click the Home icon.
Note: If you press the key while you are on a call, you will end the call even if you have switched to another
application.
Related information
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About multitasking,270
Close an app so that it is not running in the background
To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them.
1. To see which applications are running, press and hold the key until the application switcher appears.
2. Click an application icon.
3. In the app, do one of the following:
• Press the key > Close.
• Press the key. If necessary, continue to press the key until the home screen appears.
Related information
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Require your smartphone password before adding an
app
Before you begin: To perform this task, you must have set a BlackBerry smartphone password.
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1. On the home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Select the Prompt on Application Install check box.
4. Press the key > Save.
Related information
Set or change your smartphone password,
View properties for an application
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Application Management.
3. Click an application.
Delete an application
If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some
applications. For more information, contact your administrator.
1. On the Home screen or in a folder, highlight an application icon.
2. Press the key > Delete.
View the size of an application database
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Device and Status Information.
3. Press the key > Database Sizes.
Tips: Applications
Tips: Finding apps
Look in a folder on your home screen. Some apps are located in folders on your home screen.
Click a folder to see what apps are inside.
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Make all hidden apps visible on the home screen. On the home screen, press the key > Show All
Icons. To unhide an app, highlight it and then press the
key > Unhide Icon. If the icon is hidden in other
panels, you can unhide the icon in all panels, or in the
current panel only. If Show All Icons does not appear in the
menu, there are no apps hidden from view.
Search for an app. On the home screen, start typing the app name.
Verify that an app is installed. On the home screen or in a folder, click the Options icon.
Click Device > Application Management. If the app is
listed, it is installed on your BlackBerry smartphone.
Tips: Freeing space for your music, pictures, videos,
and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and
documents.
On the home screen, click the Media icon. Press the
key > Memory Use.
Delete unneeded files. On the home screen or in a folder, click the Files icon. Find
and highlight a file. Press the key > Delete.
Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
Change the Image Size or Video Format field.
Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
In the Storage section, change the Store Pictures or Store
Videos field.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file,143
Change the size of pictures that you take,162
View the amount of available storage space on your smartphone,337
Change how long your smartphone stores calendar entries,202
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Keep an application running in the background and switch to another application,271
Troubleshooting: Applications
I can't add, update, or return to the previous version of
an app
If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to add or update
smartphone apps. For more information, contact your administrator.
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that your smartphone has enough storage space to add or update the app.
I deleted an app that I want back
If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone.
Try one of the following:
• If you downloaded the app from the BlackBerry World storefront (previously known as BlackBerry App World), on the
Home screen, click the BlackBerry World icon. Press the key > Help.
• If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the
Help in the BlackBerry Desktop Software.
• If you downloaded the app from your wireless service provider or a third-party organization, for more information about
restoring the app, contact your wireless service provider or the third-party organization.
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BlackBerry ID
How to: BlackBerry ID
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports
BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront
(previously known as BlackBerry App World) and keep apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry
smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new
tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the
same BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that
supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Related information
About downloading apps with the BlackBerry World,28
Create a BlackBerry ID
When you create a BlackBerry ID, you can use any email address as your BlackBerry ID username; you do not have to use
an email address that you added to your smartphone.
1. Do one of the following:
• From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID.
• When you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7, click Create a
BlackBerry ID.
2. Complete the instructions on the screen.
Change your BlackBerry ID information
You can change your display name, security question and answer, and password. You can change your BlackBerry ID
information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also
change your information from inside an app that uses BlackBerry ID.
1. Do one of the following:
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• From a computer, visit www.blackberry.com/blackberryid.
• On the home screen of your BlackBerry smartphone, click Options > Device > BlackBerry ID.
2. Complete the instructions on the screen.
Tips: BlackBerry ID
Tips for creating a BlackBerry ID
It's important to choose a password that you can easily remember.
For your BlackBerry ID username, be sure to use an email address you use frequently. If you start using a new email
address, you can change your BlackBerry ID username. Recovery details can be sent to the email address you use as a
BlackBerry ID username if you forget your BlackBerry ID password.
The email address you use as a BlackBerry ID username does not have to be associated with your BlackBerry smartphone
or tablet.
Frequently asked questions: BlackBerry ID
How do I recover my lost or forgotten password?
You can have password recovery instructions sent to the email address that you use as your BlackBerry ID username. For
security purposes, your password recovery email can only be viewed on a computer, and it is not delivered to your
BlackBerry smartphone.
To recover your password, from a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
Do I need to create a BlackBerry ID?
Yes, you must log in with a BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone
running BlackBerry 7. You must also log in with a BlackBerry ID to use other BlackBerry products and services, such as the
BlackBerry World storefront (previously known as BlackBerry App World) and BlackBerry Protect.
If you don't have a BlackBerry ID, you can create one when you set up a new tablet or smartphone, or when you first use a
product or service that supports BlackBerry ID.
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What's the difference between a BlackBerry ID
username and a screen name?
Your BlackBerry ID username is the email address that you use when you log into products or services that use BlackBerry
ID. The BlackBerry ID screen name is the name that appears when you submit app reviews in the BlackBerry World
storefront (previously known as BlackBerry App World).
Why do I need to re-enter my BlackBerry ID login
information?
After a certain amount of time passes, if you are not actively using the app or service that supports BlackBerry ID, you
might be prompted to re-enter your login information. For example, you might be prompted to re-enter your BlackBerry ID
before you download apps from the BlackBerry World storefront (previously known as BlackBerry App World).
If you change any of your BlackBerry ID information, if you delete all the data on your smartphone or tablet, or if you update
your BlackBerry Device Software on your smartphone, you might also be required to re-enter your BlackBerry ID.
Can I log out and then log in using a different
BlackBerry ID?
No, you can only log in with one BlackBerry ID on a tablet or smartphone. If you want to log in using a different BlackBerry
ID, you must delete all the data from your smartphone or tablet.
Why do I receive an error message when I log in using
my BlackBerry ID?
If you receive an error message when you attempt to log in using your BlackBerry ID, you might have to wait a few moments
and attempt to log in again. You can also connect to a Wi-Fi network and attempt to log in again.
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BlackBerry Device Software
How to: BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry Device Software to access new applications and features or to resolve a
technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of
update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone. You can't use
your smartphone or make emergency calls when the update is in progress.
Depending on your wireless service provider or administrator, you can update your BlackBerry Device Software over the
wireless network, from a website, or using the BlackBerry Desktop Software. If you download an update to your smartphone
over the wireless network, extra fees might apply depending on wireless service provider.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Update the BlackBerry Device Software
You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the
software. During the installation process, your smartphone might reset or display a white screen. Do not remove the battery
while the update is in progress.
If encryption is turned on, you might need to type your password at various times during the installation process.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1. Do one of the following:
• To update your software over the wireless network, on the home screen, click the icon. If you don't have the
icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates.
• To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry
Desktop Software. Connect your smartphone to your computer.
• To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for
Updates. Connect your smartphone to your computer.
2. Complete the instructions on the screen.
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If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored
on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. Press the
key > View Result. Press the key > Delete Downgrade Data.
Related information
About backing up and restoring smartphone data,195
I can't update the BlackBerry Device Software over the wireless network,280
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software,280
BlackBerry Device Software,278
Downgrade or return to the previous version of the
BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this
task.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Software Updates.
• If you recently updated your BlackBerry Device Software, to return to the previous software version, press the
key > View Result > Downgrade.
• To downgrade to an earlier software version, scroll to a software version that the icon appears beside. Click
Perform Downgrade. Follow the instructions on the screen.
Find your smartphone model number and version of
the BlackBerry Device Software
Do one of the following:
• On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.
• If supported by your input language, in a message or memo, type myver followed by a space.
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Troubleshooting: BlackBerry Device
Software
I can't update the BlackBerry Device Software over the
wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to update your
BlackBerry Device Software over the wireless network.
Try the following actions:
• Verify that your BlackBerry smartphone is connected to a wireless network.
• Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your
wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more
information, contact your wireless service provider.
• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless
service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when
there is a greater volume of network traffic.
• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software
from the website.
• If your work email account is associated with a BlackBerry Enterprise Server, check with your administrator for
BlackBerry Device Software updates. Your administrator might not allow you to update your software over the wireless
network, or might allow you to update only to a specific version.
My smartphone doesn't have enough available storage
space to update the BlackBerry Device Software
Try the following actions:
• Delete display languages, themes, or third-party applications that you don't use.
• Delete messages and calendar entries that you don't need.
• Delete browsing information.
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My smartphone responds slowly or freezes
Try the following actions:
• Close unused applications.
• Free some of your application storage.
• Update your BlackBerry Device Software.
• Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that
came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide
for your smartphone.
Related information
Tips: Freeing space to optimize your smartphone's performance,47
View the amount of available storage space on your smartphone,337
Close an app so that it is not running in the background,271
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Manage Connections
Mobile network
Getting started: Mobile network
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using
your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service
provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more
bars indicate a strong signal. A reduced signal display might indicate increased
power output from your smartphone as it attempts to connect to a weak signal.
3G , 4G , H+ , EDGE, GPRS,
NXTL, MIKE, or NTWK
You're connected to a mobile network and you can access features such as
email messaging and Internet browsing. If you don't see one of the indicators,
you might be in an area of reduced wireless coverage where some features
aren't available (you might only be able to make a phone call or send and
receive text messages).
You can call only emergency numbers.
You're in an area of no wireless coverage.
The connection to the mobile network is turned off.
You're connected to a Wi-Fi network and you can access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry
services such as email messaging and Internet browsing over the Wi-Fi
connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
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Indicator Description
Your Bluetooth connection is turned on, but you're not connected to a
Bluetooth enabled device.
Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode,62
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the
Safety and Product Information booklet for your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the
brackets after your smartphone model.
Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the checkbox beside a connection type.
• To turn off a network connection, clear the checkbox beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
• To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network,289
I can't connect to a Wi-Fi network,301
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How to: Mobile network
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the
Safety and Product Information booklet for your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the
brackets after your smartphone model.
Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the checkbox beside a connection type.
• To turn off a network connection, clear the checkbox beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
• To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network,289
I can't connect to a Wi-Fi network,301
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options,285
Turn on, turn off, or check the status of a network connection,283
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Roaming
About roaming and international roaming
In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel
outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you
can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming
services before you can roam.
If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might
need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number
stays the same when you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
Before you begin: To switch wireless networks manually, your wireless service plan must include this service and your
BlackBerry smartphone must be connected to a GSM or UMTS network.
Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Change the Network Selection Mode field to Manual.
4. Click a wireless network.
5. Press the key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to
Automatic.
Related information
I can't connect to the mobile network,289
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text
messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent
you from receiving additional roaming charges. For more information, contact your wireless service provider.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Do one of the following:
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• To turn on or turn off data service, change the Data Services field.
• To turn on or turn off data service when roaming, change the While Roaming field.
• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming
field to Prompt.
4. Press the key > Close.
Related information
I can't connect to the mobile network,289
Data service unavailable,290
Preferred wireless network list
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their
services when you are traveling. You can use the preferred wireless network list to control the order in which your
BlackBerry smartphone uses these other wireless networks.
Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your
preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no
wireless network on the list is available, your smartphone is designed to connect to another available wireless network
automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service
provider.
Add a wireless network to the preferred wireless network list
Before you begin: To perform this task, your BlackBerry smartphone must be connected to aGSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > My Preferred Network List.
4. Press the key > Add Network.
• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click
Select Network.
• To scan for a wireless network that is already known to your smartphone, click Select From Known Networks.
Click a wireless network. Click Select Network.
• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5. Press the key > Close.
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Delete a wireless network from the preferred wireless network list
Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > My Preferred Network List.
4. Highlight a wireless network.
5. Press the key > Delete.
6. Press the key > Close.
Change the order of preferred networks
Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks
based on the order that they appear in the preferred network list.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > My Preferred Network List.
4. Highlight a wireless network.
5. Press the key > Move.
6. Click the new location.
7. Press the key > Close.
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless
network.
1. On the home screen, click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Change the Network Mode field.
4. Press the key > Close.
Related information
I can't connect to the mobile network,289
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Turn on flashing LED notification for wireless coverage
You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network.
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Select the LED Coverage Indicator checkbox.
4. Press the key > Save.
When your smartphone is connected to the wireless network, the LED flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using
your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service
provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more
bars indicate a strong signal. A reduced signal display might indicate increased
power output from your smartphone as it attempts to connect to a weak signal.
3G , 4G , H+ , EDGE, GPRS,
NXTL, MIKE, or NTWK
You're connected to a mobile network and you can access features such as
email messaging and Internet browsing. If you don't see one of the indicators,
you might be in an area of reduced wireless coverage where some features
aren't available (you might only be able to make a phone call or send and
receive text messages).
You can call only emergency numbers.
You're in an area of no wireless coverage.
The connection to the mobile network is turned off.
You're connected to a Wi-Fi network and you can access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry
services such as email messaging and Internet browsing over the Wi-Fi
connection.
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Indicator Description
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a
Bluetooth enabled device.
Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode,62
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following actions:
• If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify
that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
• Verify that you turned on the connection to the wireless network.
• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually,
your smartphone remains connected to that wireless network until you select your wireless service provider's network
again.
• If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports
the connection speed.
Related information
Turn on or turn off data service or set roaming options,285
Switch wireless networks manually,285
Turn on, turn off, or check the status of a network connection,283
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Error messages
Data service unavailable
Description
This message appears when you don't have access to data services on your BlackBerry smartphone.
Possible solutions
Try the following actions:
• Verify that you're in a wireless coverage area.
• Verify that the data service on your smartphone is turned on.
• If you're roaming, verify that you can access data services while you roam.
Related information
Turn on or turn off data service or set roaming options,285
Wi-Fi technology
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
Getting started: Wi-Fi technology
About connecting to a Wi-Fi network
Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive
email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are
associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places. Some hotspots are free to use, while others require payment. Your wireless
service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have
an application on your smartphone, you might have to set up your own account online and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup, you can connect to it using Wi-Fi Protected
Setup.
When you connect to a Wi-Fi Protected Setup network, your smartphone saves the connection information so that the next
time that you are within range of that network, your smartphone connects to it automatically.
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Connect to a Wi-Fi network
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network.
3. If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show
Open networks only checkbox.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type the password for the network.
The name of the Wi-Fi network appears at the top of the home screen.
Related information
I can't connect to a Wi-Fi network,301
Connect to a Wi-Fi network manually
If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.
3. In the SSID field, type the name of the Wi-Fi network.
4. Click Next.
5. In the Security Type field, click the Wi-Fi network security type and provide any requested information.
6. Click Save and Connect.
Related information
Options for saved Wi-Fi networks,296
I can't connect to a Wi-Fi network,301
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the
Safety and Product Information booklet for your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the
brackets after your smartphone model.
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Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the checkbox beside a connection type.
• To turn off a network connection, clear the checkbox beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
• To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network,289
I can't connect to a Wi-Fi network,301
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using
your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service
provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more
bars indicate a strong signal. A reduced signal display might indicate increased
power output from your smartphone as it attempts to connect to a weak signal.
3G , 4G , H+ , EDGE, GPRS,
NXTL, MIKE, or NTWK
You're connected to a mobile network and you can access features such as
email messaging and Internet browsing. If you don't see one of the indicators,
you might be in an area of reduced wireless coverage where some features
aren't available (you might only be able to make a phone call or send and
receive text messages).
You can call only emergency numbers.
You're in an area of no wireless coverage.
The connection to the mobile network is turned off.
You're connected to a Wi-Fi network and you can access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
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Indicator Description
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry
services such as email messaging and Internet browsing over the Wi-Fi
connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a
Bluetooth enabled device.
Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode,62
How to: Wi-Fi technology
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the
Safety and Product Information booklet for your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the
brackets after your smartphone model.
Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the checkbox beside a connection type.
• To turn off a network connection, clear the checkbox beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
• To check the status of a network connection, click Service Status.
Related information
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I can't connect to the mobile network,289
I can't connect to a Wi-Fi network,301
Connect to a Wi-Fi network
About connecting to a Wi-Fi network
Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive
email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are
associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places. Some hotspots are free to use, while others require payment. Your wireless
service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have
an application on your smartphone, you might have to set up your own account online and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup, you can connect to it using Wi-Fi Protected
Setup.
When you connect to a Wi-Fi Protected Setup network, your smartphone saves the connection information so that the next
time that you are within range of that network, your smartphone connects to it automatically.
Connect to a Wi-Fi network
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network.
3. If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show
Open networks only checkbox.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type the password for the network.
The name of the Wi-Fi network appears at the top of the home screen.
Related information
I can't connect to a Wi-Fi network,301
Connect to a Wi-Fi network using Wi-Fi Protected Setup
If your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network
without entering a long password.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network > Other Ways to Connect > Wi-Fi Protected Setup (WPS).
• To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your
router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start.
• To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a
PIN. On the administration screen for your router or access point, type the PIN.
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Connect to a Wi-Fi network manually
If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.
3. In the SSID field, type the name of the Wi-Fi network.
4. Click Next.
5. In the Security Type field, click the Wi-Fi network security type and provide any requested information.
6. Click Save and Connect.
Related information
Options for saved Wi-Fi networks,296
I can't connect to a Wi-Fi network,301
Saved Wi-Fi networks
Change, move, or delete a saved Wi-Fi network
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network > Saved Wi-Fi Networks.
3. Highlight a saved Wi-Fi network.
4. Press the key.
• To change options for the saved network, click Edit. Change the options. Click Save.
• To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved
networks, click Move. Click a new location.
• To delete the saved network, click Delete.
Related information
Options for saved Wi-Fi networks,296
Prevent your smartphone from connecting to a saved Wi-Fi network
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network > Saved Wi-Fi Networks.
3. Highlight a saved Wi-Fi network.
4. Press the key > Disable.
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Turn on or turn off the prompt that appears for hotspots
By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a
hotspot. If you turn off these prompts, you can turn them on again.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network.
3. Press the key > Options.
• To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby
checkbox.
• To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby
checkbox.
4. Press the key > Save.
Options for saved Wi-Fi networks
Common options
Option Description
Name Type a display name for the Wi-Fi network.
SSID Type the Wi-Fi network name.
Security Type Set the security type that the Wi-Fi network supports.
Band type Set the Wi-Fi network type. If you don't know the network type, don't change this field.
SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID.
Automatically obtain
IP address and DNS
Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS
settings, and a gateway address from the Wi-Fi network.
Allow inter-access
point handover
Set whether your smartphone remains connected to the Wi-Fi network when you move between
wireless access points.
VPN profile If necessary, set a VPN profile to use with the saved Wi-Fi network.
IP Address Type the IP address for your smartphone.
Subnet mask Type the subnet mask for the wireless access point that your smartphone should connect to.
Primary DNS Type the primary DNS that your smartphone should connect to.
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Option Description
Secondary DNS Type the secondary DNS that your smartphone should connect to.
Default gateway
address
Type the default gateway IP address that your smartphone should connect to.
Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
Option Description
Select WEP key Set the type of WEP key for the Wi-Fi network.
WEP key Type the WEP key for the Wi-Fi network in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
Option Description
Passphrase If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
Option Description
Enterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network.
Username If necessary, type the user name that you use to connect to the Wi-Fi network.
Password If necessary, type the password that you use to connect to the Wi-Fi network.
CA certificate Set the root certificate that your smartphone should use to verify that it's connecting to the
correct Wi-Fi network.
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Option Description
Client certificate Set the authentication certificate that your smartphone should use to connect to the Wi-Fi
network.
Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication
method.
Token Set whether you use a hardware token to connect to the Wi-Fi network.
Server subject If necessary, type the server subject name that your smartphone should use to verify that it's
connecting to the correct Wi-Fi network.
Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to
the correct Wi-Fi network.
Install a root certificate on your smartphone
You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.
You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the
root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry
Desktop Software, or contact your administrator.
Wi-Fi calling
About Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls
over the Wi-Fi network. You can use the Wi-Fi network to make and receive calls in areas where you have a Wi-Fi
connection to the Internet, even if you have limited or no mobile network coverage.
For more information about Wi-Fi calling, contact your wireless service provider.
Change your Wi-Fi calling preferences
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Change the Preferred Network for Calls field.
4. Press the key > Save.
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Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
1. On the home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the key > Troubleshoot > Wi-Fi Diagnostics.
4. Press the key > Email Report or PIN Report.
Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi
diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each
time that you submit a report, do not set a default recipient.
1. On the home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the key > Troubleshoot > Wi-Fi Diagnostics.
4. Press the key > Options.
• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.
• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
5. Press the key > Save.
Connection permissions for third-party applications
Permission Description
USB Set whether third-party applications can use physical connections, such as a USB
cable or RS-232 cable, that you have set up for your BlackBerry smartphone.
Bluetooth Set whether third-party applications can use Bluetooth connections.
Phone Set whether third-party applications can make calls or access call logs.
Location Data Set whether third-party applications can use your GPS location information.
Server Network Set whether third-party applications can access the Internet or your organization's
intranet using your organization's network.
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Permission Description
Internet Set whether third-party applications can access the Internet through your wireless
service provider (for example, using a direct Internet connection or WAP gateway).
Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi connections.
Near Field Communication Set whether third-party applications can use NFC connections.
Related information
Third-party application control,
About using Wi-Fi with VPN and software tokens
If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network,
you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi
enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi
network.
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using
your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service
provider.
Indicator Description
Provides information about the strength of the wireless signal. Three or more
bars indicate a strong signal. A reduced signal display might indicate increased
power output from your smartphone as it attempts to connect to a weak signal.
3G , 4G , H+ , EDGE, GPRS,
NXTL, MIKE, or NTWK
You're connected to a mobile network and you can access features such as
email messaging and Internet browsing. If you don't see one of the indicators,
you might be in an area of reduced wireless coverage where some features
aren't available (you might only be able to make a phone call or send and
receive text messages).
You can call only emergency numbers.
You're in an area of no wireless coverage.
The connection to the mobile network is turned off.
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Indicator Description
You're connected to a Wi-Fi network and you can access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry
services such as email messaging and Internet browsing over the Wi-Fi
connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a
Bluetooth enabled device.
Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode,62
Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
Try the following actions:
• Verify that you turned on the connection to the Wi-Fi network.
• Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able
to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee
at the hotspot.
• Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could
prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate
on your smartphone and the certificate has an expiration date).
• If the Wi-Fi network doesn't appear in the Wi-Fi Network application, it might be hidden. If you know the network name,
try connecting to the Wi-Fi network manually.
• In the Wi-Fi Network application, verify that the options for the Wi-Fi network are correct. To find out what options to
use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to
your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the
hotspot who might have details about how to connect.
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• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available
Wi-Fi networks.
• If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to
certain wireless access points. For more information, contact your administrator.
• If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and
that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and
that not more than one access point within range is in this mode. For more information, see the information that came
with your router.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the
root certificate for the certificate authority server that created the certificate for the authentication server. The
certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to
your administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your
smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more
information, talk to your administrator.
Related information
Connect to a Wi-Fi network manually,291
Connect to a Wi-Fi network,291
Turn on, turn off, or check the status of a network connection,283
My smartphone drops calls made using Wi-Fi calling
You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid
dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi
connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.
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Mobile Hotspot mode
Depending on your wireless service provider, this feature might not be available.
Getting started: Mobile Hotspot mode
About Mobile Hotspot mode
Depending on your wireless service provider, this feature might not be available.
You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.
When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You
can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For example, if you are traveling, you can connect
your smartphone with your laptop and use your smartphone's Mobile Hotspot mode to access the Internet on your laptop.
If your smartphone is connected to a CDMA network, when you make or receive a call, your smartphone suspends your
Mobile Hotspot session until you end the call. Your Mobile Hotspot session resumes when your call ends. While Mobile
Hotspot mode is turned on, you might not be able to send messages from your smartphone. Messages you send while your
smartphone is in Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
Turn on or turn off Mobile Hotspot mode
Before you begin: To perform this task, you must turn on your BlackBerry smartphone's Mobile Network connection and
Wi-Fi connection.
The first time you turn on Mobile Hotspot mode, your smartphone might prompt you to activate your Mobile Hotspot
account, and set a password for use with your Mobile Hotspot account.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on Mobile Hotspot mode, select the Mobile Hotspot checkbox.
• To turn off Mobile Hotspot mode, clear the Mobile Hotspot checkbox.
When Mobile Hotspot mode is turned on, the indicator appears in the connections area at the top of the home screen.
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How to: Mobile Hotspot mode
Mobile Hotspot mode basics
About Mobile Hotspot mode
Depending on your wireless service provider, this feature might not be available.
You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.
When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You
can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For example, if you are traveling, you can connect
your smartphone with your laptop and use your smartphone's Mobile Hotspot mode to access the Internet on your laptop.
If your smartphone is connected to a CDMA network, when you make or receive a call, your smartphone suspends your
Mobile Hotspot session until you end the call. Your Mobile Hotspot session resumes when your call ends. While Mobile
Hotspot mode is turned on, you might not be able to send messages from your smartphone. Messages you send while your
smartphone is in Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
Turn on or turn off Mobile Hotspot mode
Before you begin: To perform this task, you must turn on your BlackBerry smartphone's Mobile Network connection and
Wi-Fi connection.
The first time you turn on Mobile Hotspot mode, your smartphone might prompt you to activate your Mobile Hotspot
account, and set a password for use with your Mobile Hotspot account.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on Mobile Hotspot mode, select the Mobile Hotspot checkbox.
• To turn off Mobile Hotspot mode, clear the Mobile Hotspot checkbox.
When Mobile Hotspot mode is turned on, the indicator appears in the connections area at the top of the home screen.
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Connect to the mobile network manually while using Mobile Hotspot
mode
If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to
manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your
wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Select the Mobile Hotspot checkbox.
3. If necessary, enter the APN name and APN login information for each of your APNs.
4. Click OK.
Stop connected devices from exchanging data
By default, devices that are connected to your mobile hotspot can send data to each other. For example, if you and a friend
have your laptops connected to your mobile hotspot, you could play a game together. If your BlackBerry smartphone uses a
BlackBerry Enterprise Server, depending on the options your administrator sets, you might not be able to exchange data
with connected devices.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot Connections > Options.
3. Clear the Allow connected devices to exchange data with each other checkbox.
Mobile Hotspot mode options
View information about your mobile hotspot
You can check the duration of your mobile hotspot session, the names of the devices that are connected to your mobile
hotspot, and how much data is being transferred to the connected devices.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot Connections.
Related information
Change the amount of time before Mobile Hotspot mode turns off,306
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Change your mobile hotspot name
You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to
your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections
area at the top of the home screen.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot Connections > Options.
3. In the Network Name (SSID) field, type a name for your mobile hotspot.
Change the amount of time before Mobile Hotspot mode turns off
By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices
that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to
conserve battery power.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot Connections > Options.
3. Change the Auto Shutoff Timer field.
Prevent additional devices from connecting to your mobile hotspot
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot Connections.
3. Select the Don't allow any more devices to connect checkbox.
View information about a connected device
You can view a connected device's name, MAC address, IP address, and band.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot Connections.
3. In the Wi-Fi Devices Connected section, highlight a device.
4. Press the key > Details.
About using Bluetooth technology in Mobile Hotspot mode
When you turn on Mobile Hotspot mode, your BlackBerry smartphone can use Bluetooth technology to connect to wireless
devices, or BlackBerry PlayBook tablets using BlackBerry Bridge. When Mobile Hotspot mode is turned on, you can only
connect to Bluetooth devices with Handsfree, Headset, Serial Port, and Dial-Up Networking Bluetooth profiles.
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Related information
Bluetooth profiles,313
Submit a Mobile Hotspot diagnostic report
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot Connections.
3. Press the key > Diagnostics.
4. Press the key > Email Report.
Troubleshooting: Mobile Hotspot mode
I can't use my smartphone as a mobile hotspot
Try the following actions:
• Verify that your mobile network connection and your Wi-Fi connection are both turned on.
•Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears
in the connections area at the top of the home screen.
• Verify that your wireless service plan is set up to use Mobile Hotspot mode. For more information, contact your wireless
service provider.
• If you are roaming, on the Mobile Network Options screen, verify that the Data Services field and the While Roaming
field are set to On.
Related information
Connect to the mobile network manually while using Mobile Hotspot mode,305
Turn on or turn off Mobile Hotspot mode,303
I can't connect multiple devices to my mobile hotspot
Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot. For
more information, contact your wireless service provider.
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Bluetooth technology
Getting started: Bluetooth technology
About Bluetooth
Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth
technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually
needs to be done only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone
within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side
of your body, wear a Bluetooth enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled
device, Bluetooth status indicators appear at the top of the home screen.
Turn on or turn off Bluetooth technology
If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology. In some
cases, such as when using NFC technology, your BlackBerry smartphone will turn on Bluetooth technology automatically.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on Bluetooth technology, select the Bluetooth checkbox.
• To turn off Bluetooth technology, clear the Bluetooth checkbox.
Pair with a Bluetooth enabled device
After you turn on Bluetooth technology, you must pair your BlackBerry smartphone with a Bluetooth enabled device before
you can connect to it.
For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the
Bluetooth enabled device.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections > Add New Device.
3. Click a Bluetooth enabled device.
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4. If necessary, do one of the following:
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on
both the Bluetooth enabled device and your smartphone.
• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry
smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the
documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or
alphanumeric code.
Related information
Turn on or turn off Bluetooth technology,308
I can't pair with a Bluetooth enabled device,
I can't share contacts with a paired Bluetooth enabled device,319
Connect to or disconnect from a paired Bluetooth
enabled device
Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be
paired with the Bluetooth enabled device.
Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth
technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a
paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Highlight a Bluetooth enabled device.
• To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same
number appears in the dialog boxes on both paired devices.
• To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.
Related information
Turn on or turn off Bluetooth technology,308
I can't pair with a Bluetooth enabled device,
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How to: Bluetooth technology
About Bluetooth
Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth
technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually
needs to be done only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone
within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side
of your body, wear a Bluetooth enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled
device, Bluetooth status indicators appear at the top of the home screen.
Turn on or turn off Bluetooth technology
If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology. In some
cases, such as when using NFC technology, your BlackBerry smartphone will turn on Bluetooth technology automatically.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on Bluetooth technology, select the Bluetooth checkbox.
• To turn off Bluetooth technology, clear the Bluetooth checkbox.
Pair with a Bluetooth enabled device
After you turn on Bluetooth technology, you must pair your BlackBerry smartphone with a Bluetooth enabled device before
you can connect to it.
For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the
Bluetooth enabled device.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections > Add New Device.
3. Click a Bluetooth enabled device.
4. If necessary, do one of the following:
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• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on
both the Bluetooth enabled device and your smartphone.
• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry
smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the
documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or
alphanumeric code.
Related information
Turn on or turn off Bluetooth technology,308
I can't pair with a Bluetooth enabled device,
I can't share contacts with a paired Bluetooth enabled device,319
Connect to or disconnect from a paired Bluetooth
enabled device
Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be
paired with the Bluetooth enabled device.
Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth
technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a
paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Highlight a Bluetooth enabled device.
• To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same
number appears in the dialog boxes on both paired devices.
• To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.
Related information
Turn on or turn off Bluetooth technology,308
I can't pair with a Bluetooth enabled device,
Switch to a paired Bluetooth enabled device during a
call
Before you begin: To perform this task, you must turn on Bluetooth technology.
During a call, press the key > Activate <Bluetooth device>.
Related information
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Turn on or turn off Bluetooth technology,308
Share contacts with a paired Bluetooth enabled car kit
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Highlight a Bluetooth enabled car kit.
4. Press the key > Transfer Contacts.
Related information
I can't share contacts with a paired Bluetooth enabled device,319
I lose my connection with a Bluetooth enabled car kit,319
Set which contacts are available to share with a Bluetooth enabled car kit,315
Share a file
Before you begin: To send a video, the video must be recorded in MMS mode.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Share.
4. Click a message type.
5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message,138
Send contact cards using Bluetooth technology
Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone.
1. On the home screen, click the Contacts icon.
2. Click a contact.
3. Press the key > Send Contact Card > Send Using Bluetooth.
Rename or delete a paired Bluetooth enabled device
Before you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled
device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device.
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1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Highlight a paired Bluetooth enabled device.
• To rename the device, press the key > Device Properties. In the Device Name field, change the name for
the Bluetooth enabled device. Press the key > Save.
• To delete the device, press the key> Delete Device.
Make your smartphone discoverable
If you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
• To make your smartphone discoverable, set the Discoverable field to Yes.
• To make your smartphone discoverable for 2 minutes only, set the Discoverable field to 2 Minutes. After 2
minutes, the Discoverable field switches to No automatically.
Related information
I can't pair with a Bluetooth enabled device,
Bluetooth technology options
Bluetooth profiles
Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported.
Option Description
Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that
support stereo audio such as stereo headsets, speakers, and car kits.
A/V Remote Control
(AVRCP)
This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such
as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone.
Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that
support the transfer of data such as media files.
Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer
that is running BlackBerry Desktop Software so that you can synchronize your organizer data.
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Option Description
Dial-Up Networking
(DUN)
This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a
Bluetooth enabled computer.
Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and
car kits that support the Handsfree profile.
Headset (HSP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that
support the Headset profile.
Message Access
Profile (MAP)
This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to
notify you of new messages. This profile can also help you read, delete, browse, compose, and
send messages.
Serial Port Profile This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that
support desktop connectivity, wireless bypass, and data transfer.
SIM Access If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled
car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive
calls using the car kit. When you use this feature, data services (browser service, email messaging,
PIN messaging, and MMS messaging) are not available on your smartphone, and phone services
are accessible only through the car kit. Before you can use this feature, you might need to enter a
16-digit alphanumeric code, generated by the car kit, on your BlackBerry smartphone.
Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer
that is running the BlackBerry Desktop Software so that you can send and receive email messages
and synchronize your organizer data without using a connection to the wireless network. To use
this service, your email account must use a BlackBerry Enterprise Server.
Turn off a Bluetooth profile
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the key > Options.
4. In the Services section, clear the checkbox beside one or more Bluetooth profiles.
5. Press the key > Save.
Related information
Bluetooth profiles,313
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Set which contacts are available to share with a Bluetooth enabled car kit
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the key > Options.
• To prevent your BlackBerry smartphone from sharing contacts with a Bluetooth enabled device, in the Contacts
Transfer field, click Disabled.
• To allow your smartphone to share all contacts with a Bluetooth enabled device, in the Contacts Transfer field,
click All.
• To allow your smartphone to share only the contacts that you have recently had contact with, in the Contacts
Transfer field, click Hotlist.
• To allow your smartphone to share only contacts in one or more categories, in the Contacts Transfer field, click
Selected. To select which categories to share, click Edit. Select the checkbox next to each category you want to
share.
Related information
Share contacts with a paired Bluetooth enabled car kit,312
Prevent your smartphone from making contacts available to other
Bluetooth enabled devices
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the key > Options.
4. Change the Contacts Transfer field.
5. Press the key > Save.
To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts
Transfer field to All.
Related information
Create a category for contacts, tasks, or memos,214
Restrict outgoing calls
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the key > Options.
4. Set the Allow outgoing calls field to Never or If Unlocked.
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5. Press the key > Save.
Change the pairing name for your BlackBerry smartphone
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the key > Options.
4. In the Device Name field, type a name for your BlackBerry smartphone.
5. Press the key > Save.
Turn off or turn on the Bluetooth connection notification
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the key > Options.
• To turn off the Bluetooth connection notification, clear the LED Connection Indicator checkbox.
• To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox.
4. Press the key > Save.
Turn off the prompt that appears when connecting or pairing
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Highlight a paired Bluetooth enabled device.
4. Press the key > Device Properties.
5. Set the Trusted field to Yes.
6. Press the key > Save.
To turn on the prompt again, set the Trusted field to Prompt.
Set the message types that your Bluetooth enabled car kit notifies you of
Before you begin: To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP).
For more information about using Bluetooth technology with your car, see the documentation that came with your car kit.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the key > MAP Options.
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4. Select the checkbox beside one or more message types.
Encrypt data that you send or receive using Bluetooth technology
Before you begin: To perform this task, the paired Bluetooth enabled device must support data encryption.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the key > Options.
4. Select the Encryption checkbox.
5. Press the key > Save.
Turn off automatic reconnection to Bluetooth enabled devices
By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth
enabled device that you used.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the key > Options.
4. Clear the Connect on Power Up checkbox.
5. Press the key > Save.
Troubleshooting: Bluetooth technology
I can't pair with a Bluetooth enabled device
Try the following actions:
• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth
enabled device.
• Make your smartphone discoverable for a short period to see if the Bluetooth enabled device can detect your
smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections
icon. Click Networks and Connections > Bluetooth Connections. Set the Discoverable field to 2 Minutes.
• If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery
power is too low the device may be unable to pair.
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• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the
home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Device
Properties. Clear the Encryption checkbox. Press the key > Save.
• If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the
Handsfree, Headset, Serial Port, or Dial-Up Networking profiles.
My list of paired Bluetooth devices doesn't appear
Try the following actions:
• Verify that Bluetooth technology is turned on.
• Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
I can't type a passkey on a Bluetooth enabled device
If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined.
On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000.
I can't send or receive files
If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that
uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information,
contact your wireless service provider or administrator.
If your email account uses a BlackBerry Enterprise Server, your organization might not allow you to use some features or
might prevent you from sending or receiving files. For more information about the features that are available on your
smartphone, contact you administrator.
Try the following actions:
• Verify that the file you're trying to send or receive is a file type that's supported by BlackBerry smartphones.
• Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not
protected by copyright or DRM.
• If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your
smartphone.
• If you can't find a file that was sent to you, check the folder that matches the file type of the sent file. Files sent to your
smartphone are stored in the folder that matches each file's type. For example, if you receive a picture, the picture is
saved in the pictures folder of your smartphone or media card, depending on your smartphone's settings.
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I can't find files sent to me over a Bluetooth connection
By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the
type of file sent.
Related information
Search for a file that is saved on your smartphone,141
I lose my connection with a Bluetooth enabled car kit
Try the following actions:
• Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled
car kit's software version, see the documentation that came with your car kit.
• Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another
direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth
antenna may affect the Bluetooth connection.
I can't share contacts with a paired Bluetooth enabled
device
Try the following:
• Verify that Bluetooth technology is turned on.
• Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device.
• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.
• Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile
or the Object Push profile. For more information about supported profiles, see the documentation that came with the
Bluetooth enabled device.
Related information
Turn on or turn off Bluetooth technology,308
Pair with a Bluetooth enabled device,308
Share contacts with a paired Bluetooth enabled car kit,312
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Media server
How to: Media server
About the media server
Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that
are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment.
Supported devices connect to your smartphone using a Wi-Fi network to access your shared media files so that you can
play the files on the connected devices.
Share media files using the media server
Before you begin: The Wi-Fi connection must be turned on, and your BlackBerry smartphone must be connected to the
same Wi-Fi network as the device you want to share media files with.
1. On the home screen, click the Media icon.
2. Press the key > Media Server.
3. Select the Turn on Media Server checkbox.
4. When the file sharing indicator appears in the upper-right corner of the home screen, use the connected device you
want to share media files with to access your smartphone.
5. On your smartphone allow access to your shared media files when prompted.
6. To automatically accept all requests to share your media files, click Access Control and select the Auto Accept All
Connections checkbox.
Note: If you turn off the media server and then turn it on again, devices that are identified by IP addresses will prompt you
again for access to your media files.
Manage the devices connected to the media server
You can change your decisions about which devices you allow to connect to your BlackBerry smartphone, and how they
connect, while using the media server.
1. On the home screen, click the Media icon.
2. Press the key > Media Server.
3. Click Access Control.
4. Highlight a connection.
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5. Do one of the following:
• To change whether a device automatically connects, must receive permission to connect, or is automatically
denied access to the media server, change the field.
• To delete a device that's not currently active, press the key > Delete Selected Device.
Select the types of media files that you share using the
media server
1. On the home screen, click the Media icon.
2. Press the key > Media Server.
3. Click Preferences.
4. Select or clear the checkbox beside each type of media file that you want to start or stop sharing.
Change the display name of the media server
The display name that you assign to your media server appears on supported devices when they detect the media server on
the Wi-Fi network.
1. On the home screen, click the Media icon.
2. Press the key > Media Server.
3. Click Preferences > Edit.
4. Type a display name for your BlackBerry smartphone.
5. Click OK.
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Smart accessories
About the Smart Accessories application
You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by
creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able
to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off,
and your smartphone's alarm clock turns on.
Set up a new dock
The first time you connect your BlackBerry smartphone to a dock, charger, or charging pod, you're prompted to set the
behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be
prompted again the next time you connect your smartphone to the dock, charger, or charging pod. If you remove your
smartphone from the dock, charger, or charging pod while the configuration screen is displayed on your smartphone, the
configuration screen will remain open.
1. In the Smart dock dialog box, click Configure.
2. In the Dock Name field, type a name for your dock profile.
• To turn on an application when you connect your smartphone, in the Start Application drop-down list, click an
application.
• To change the sound profile when you connect your smartphone, in the Sound Profile drop-down list, click a
sound profile.
• To turn on or turn off the mobile network when you connect your smartphone, in the Mobile Network drop-down
list, click On or Off.
• To turn on or turn off the Wi-Fi connection when you connect your smartphone, in the Wi-Fi drop-down list, click
On or Off.
• To turn on or turn off Bluetooth technology when you connect your smartphone, in the Bluetooth drop-down list,
click On or Off.
3. Press the key > Save.
Change a dock profile
Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone.
You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth
technology turns on or turns off when you connect your smartphone.
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1. On the home screen or in a folder, click the Options icon.
2. Click Device > Smart Accessories.
3. Click a dock profile.
4. Change the dock settings.
5. Press the key > Save.
Delete a saved dock profile
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Smart Accessories.
3. Highlight a dock profile.
4. Press the key > Delete.
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Power and battery
Getting started: Power and battery
Battery power level icons
These icons appear at the top of the home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
About the battery
You should only use the battery that Research In Motion specifies for use with your particular BlackBerry smartphone
model. If you use any other battery, you might invalidate any warranty provided with your smartphone.
CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Dispose of used batteries
according to the instructions in the Safety and Product Information booklet.
For information about removing your battery, see the printed documentation that came with your smartphone, or visit
www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
How to: Power and battery
Inserting the SIM card, media card, and battery
Watch the video
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Remove the battery door
Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your
smartphone.
Slide the SIM card into the slot.
Insert the media card
The media card is optional. If a media card is included, it might already be inserted.
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Insert the battery
Set your smartphone to turn on and turn off
automatically
You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep.
Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Auto On/Off.
3. In the Weekday or Weekend section, select the Enabled checkbox.
4. Specify the times when your smartphone should turn on and turn off on weekdays and weekends.
5. Press the key > Save.
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Turn off your smartphone
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.
• If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the
key.
• If you have set your smartphone to turn on and turn off automatically at specific times, on the home screen or in a
folder, click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full
Power Off. If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click
Turn Off.
Reset your smartphone
A reset of your BlackBerry smartphone will completely shut down and restart the smartphone. It is a useful first step when
troubleshooting issues with your BlackBerry smartphone.
Remove and reinsert the battery.
Note: Resetting your BlackBerry smartphone does not delete any settings or data.
Check the battery power level
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Device and Status Information.
About battery saving mode
Battery saving mode helps your phone conserve energy and extend the amount of time between charges. When turned on,
battery saving mode monitors the battery strength. When your battery strength starts getting low, the application
automatically adjusts some options in the phone. Some options the phone adjusts to extend battery strength include:
• Reducing the brightness of the backlight to its lowest level.
• Reducing the length of time before the backlight turns off.
• Turning on the option to automatically dim the backlight.
• Reducing the setting for the Mobile Hot Spot automatic shutdown timer.
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Turn on or turn off battery saving mode
When you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery
power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are
restored.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Battery Saving Mode.
3. Select or clear the Turn on Battery Saving Mode when battery power level is low checkbox.
4. To change the power level that turns on battery saving mode, change the Start when battery power is at or drops
below field.
5. Press the key > Save.
Turn on or turn off Application Resource Monitor
Application Resource Monitor keeps track of apps running in the background and reports on any that are abusing system
resources and causing issues, such as lack of memory storage or memory fragmentation, sluggish performance, or lower
than expected battery life. You can set the options in Application Resource Monitor to automatically shut down apps that
are draining resources or to monitor these apps and prompt you before any action is taken when system abuses or storage
issues are found.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Application Resource Monitor.
3. Select or clear the Turn on Application Resource Monitor checkbox.
4. Choose the options you would like to use by selecting or clearing the following checkboxes:
•Automatically shutdown background draining applications
•Never interrupt audio streaming applications
•Monitor for low memory
•Monitor for fragmented memory
•Automatically recover fragmented memory
When you are prompted by Application Resource Monitor, it will appear either in the Notification Bar or in a dialog box,
depending on the action required. If you choose the ignore option, Application Resource Monitor will stop monitoring the
particular app it was reporting on.
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Tips: Power and battery
Tips: Extending battery life
Close apps when you're finished with them. In an app, press the key and click Close or Exit.
Turn on battery saving mode. On the home screen or in a folder, click the Options icon.
Click Device > Battery Saving Mode. Select the Turn on
Battery Saving Mode when battery power level is low
checkbox.
Turn off network connections you aren't using. On the home screen, click the connections area at the top
of the screen, or click the Manage Connections icon. Click
a network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi
when you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top
of the screen, or click the Manage Connections icon.
Select the Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon.
Click Device > Auto On/Off.
Close browser tabs you aren't using. In the browser, press the key > Tabs. Highlight a
tab and click the icon.
Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon.
Click Device > Location Settings. Turn off any options
you're not using.
Set backlighting to remain on for a shorter period of time,
and lower its brightness.
On the home screen or in a folder, click the Options icon.
Click Display > Screen Display.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone.
On the home screen, click your Sound and Alert Profiles
icon. Click Change Sounds and Alerts.
Delete the previous text from a reply message. When you are replying to a message, press the key
> Delete Original Text.
Change how often podcast or social feed applications refresh
content.
Your podcast and social feed applications periodically
refresh content. In some of these applications, you can
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reduce how often the content refreshes. For more
information, see the Help in the application.
If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash
icon at the bottom of the screen until the flash off
indicator appears.
Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean
the metal contacts on the battery and the smartphone.
Check for Device Software updates. Click the Options icon > Device > Software Updates.
Troubleshooting: Power and battery
My battery life is shorter than I expected
Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal
strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed
below.
Related information
Tips: Extending battery life,34
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Storage space and media cards
How to: Storage space and media cards
About media cards
Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take
videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones,
videos, or pictures. For more information about inserting a media card into your smartphone, see the printed
documentation that came with your smartphone.
Supported media cards
Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported.
Inserting the SIM card, media card, and battery
Watch the video
Remove the battery door
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Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your
smartphone.
Slide the SIM card into the slot.
Insert the media card
The media card is optional. If a media card is included, it might already be inserted.
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Insert the battery
Turn on or turn off media card support
When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This
might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than
your media card.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Select or clear the Media Card Support checkbox.
4. Press the key > Save.
Turn on or turn off USB mass storage mode
If your BlackBerry smartphone is connected to your computer with a USB cable but doesn't appear as a drive on your
computer, you may have to turn on USB mass storage mode.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Press the key > Enable USB Mass Storage.
4. If necessary, type your smartphone password.
Your smartphone appears as a drive on your computer.
To turn off USB mass storage mode, press the key > Disconnect.
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Back up smartphone data to your media card
Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you
might not be able to perform this task. For more information, contact your administrator.
CAUTION: If you perform this task, any existing backup data on your media card is deleted and replaced with your new
backup data.
1. On the home screen, click the Setup icon.
2. In the Setup section, click Device Switch > Using a Media Card > Save Data.
• To back up smartphone data including email, select the Save emails checkbox.
• To back up smartphone data excluding email, clear the Save emails checkbox.
3. Click Continue.
4. To set a password for your data, in the Password field, enter a password.
5. In the Confirm field, re-enter the password.
6. Click Save.
Related information
Restore smartphone data from your media card,334
Restore smartphone data from your media card
If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your
smartphone.
1. On the home screen, click the Setup icon.
2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.
3. In the Password field, enter the password you set when you backed up your smartphone data.
4. Click Enter.
Related information
Back up smartphone data to your media card,334
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Repair files stored on your media card or on your
smartphone
CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have
errors from your media card or on your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Press the key > Repair.
4. Complete the instructions on the screen.
If your media card is still not repaired after you run the repair feature, you might want to try formatting it.
Related information
My smartphone doesn't recognize my media card,339
Format your media card or built-in media storage
Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media
storage.
CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in
media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your
computer, especially before you update any software. Maintaining a current backup file on your computer might allow you
to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Press the key > Format.
4. Complete the instructions on the screen.
About compression
Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that
data. When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar
entries, tasks, and memos. You should keep compression turned on.
If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it.
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About file encryption
File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be
inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption
key that your smartphone generates, your smartphone password, or both.
If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your
media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password,
you can access the files on your media card in any smartphone that you insert your media card into, as long as you know
the password for the smartphone.
Related information
Turn on encryption,336
Turn on encryption
Before you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.
Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your
media card.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call
when your smartphone is locked, the encrypted contact information doesn't appear on the screen.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Encryption.
3. To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.
4. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one
of the following:
• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.
• To encrypt files using your smartphone password, change the Mode field to Device Password.
• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device
Password & Device Key.
5. Press the key > Save.
To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop
encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.
Related information
About file encryption,336
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View the amount of available storage space on your
smartphone
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Storage.
Related information
Tips: Freeing space to optimize your smartphone's performance,47
View the amount of storage space used by media files
1. On the home screen, click the Media icon.
2. Press the key > Memory Use.
Tips: Storage space and media cards
Tips: Freeing space for your music, pictures, videos,
and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and
documents.
On the home screen, click the Media icon. Press the
key > Memory Use.
Delete unneeded files. On the home screen or in a folder, click the Files icon. Find
and highlight a file. Press the key > Delete.
Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
Change the Image Size or Video Format field.
Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media
icon > Video Camera icon. Press the key > Options.
In the Storage section, change the Store Pictures or Store
Videos field.
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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file,143
Change the size of pictures that you take,162
View the amount of available storage space on your smartphone,337
Change how long your smartphone stores calendar entries,202
Keep an application running in the background and switch to another application,271
Tips: Freeing space to optimize your smartphone's
performance
Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your
smartphone processes are unusually slow, try any of the following:
Close any apps you're not using. Press and hold the key until the application switcher
appears. Click an application icon. Press the key >
Close or Exit.
Check how much free application storage you have. On the home screen or in a folder, click the Options icon.
Click Device > Storage.
Identify and delete applications and themes you don't
need.
On the home screen or in a folder, click the Options
icon.Click Device > Application Management. To view the
details about your smartphone's memory and CPU usage,
slide your finger on the trackpad right or left. To delete an
application or theme, click an item. Click Delete.
Delete languages you don't use. On the home screen or in a folder, click the Setup icon.
Click Languages and Input Methods.
Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data
section.
Delete messages. Highlight a message. Press and hold the key. On the
trackpad, slide your finger up or down. Release the
key. Press the key > Delete Messages.
Or, highlight a date. Press the key > Delete Prior.
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Reduce the amount of time that your smartphone stores
email messages and calendar entries.
On the home screen, click the Messages icon or Calendar
icon. Press the key > Options.
Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the
key > Options > Email Preferences.
Receive only the first section of long email messages, and
choose whether to download more.
On the home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Change how long your smartphone stores calendar entries,202
Delete a language from your smartphone,248
Troubleshooting: Storage space and media
cards
My smartphone doesn't recognize my media card
Try the following actions:
• Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a
media card into your smartphone, see the printed documentation that came with your smartphone.
• In your media card options, verify that media card support is turned on.
• In your media card options, if there's a message to format your media card, disconnect your smartphone from your
computer. Format your media card.
CAUTION: Formatting your media card will delete all the files from it.
Related information
Turn on or turn off media card support,153
Format your media card or built-in media storage,335
The application storage on my smartphone is low
When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that
lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
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Try the following actions:
• Verify that you have deleted old email messages or text messages, especially messages with attachments.
• Verify that you have deleted contacts that are already in your organization's contact list.
• Verify that you have deleted media files from your smartphone.
• If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the
previous version of the BlackBerry Device Software.
• Verify that you have cleared the browser cache.
Related information
Tips: Freeing space for your music, pictures, videos, and files,35
View the amount of available storage space on your smartphone,337
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Search
How to: Search
Search for an item
You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone.
You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you
selected from previous search results.
1. On the home screen, click the icon.
2. Type your search terms.
To stop a search, press the key twice.
Related information
Change what happens when you type on the Home screen,25
Search for an item using voice enabled search
Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry
smartphone must be connected to the wireless network.
1. On the home screen, click the icon.
2. Click the icon.
3. Say your search terms.
To stop a search, press the key twice.
Related information
Change the language for voice enabled search,342
Change search options
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Search.
• To clear search history, click Delete Search History.
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• To turn off search history, clear the Show Search History checkbox.
• To turn off web suggestions, clear the Show Web Suggestions checkbox.
• To change which applications appear in your search results, in the Data Sources and Extended Providers
sections, select or clear the checkbox beside one or more of the listed applications.
3. Press the key > Save.
Change the language for voice enabled search
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Language.
3. Change the Voice Search field.
4. Press the key > Save.
Search for messages
You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email
application on your computer or in another associated email account if your email account uses the BlackBerry Internet
Service or a BlackBerry Enterprise Server that supports this feature.
On the home screen, click the Messages icon.
• To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.
• To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.
• To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the
search criteria, press the key > Save. Click Search.
• To search for messages using the criteria from your last advanced search, press the key > Search by >
Advanced. Press the key > Last.
Note: If you search for messages, your smartphone doesn't search attachments.
To stop a search, press the key.
Related information
Do more with your message search results,343
Message search criteria,343
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Message search criteria
Field Description
Search Messages Specify whether you search for messages that are on your
BlackBerry smartphone or for messages that are in an email
application on your computer.
Name Specify one or more contacts or email addresses that your
smartphone should search for in messages. To widen the
search, you can also specify part of a name.
Appears in Change the type of address field that your smartphone should
search in for the name or email address.
Subject Specify one or more words that your smartphone should
search for in the subject of messages.
Message Specify one or more words that your smartphone should
search for in the body of messages.
Include Encrypted Messages Specify whether your smartphone searches encrypted
messages, plain text messages, and digitally signed
messages.
Service If your smartphone is associated with more than one email
address, change the email account that your smartphone
should search in for messages. Not all email accounts support
this feature.
Folder Change the folder that your smartphone should search in for
messages.
Show Change the status of messages that your smartphone should
search for.
Type Change the type of messages that your smartphone should
search for.
Do more with your message search results
1. In the search results, highlight a message.
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2. Press the key.
• To view more available search results, click Get More Results.
• To add the message that you highlighted to your message inbox, click Add.
• To add all the messages from the search results to your message inbox, click Add All.
• To delete the search results, click Delete Search.
• To start a new search, click Search by.
CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox
or the email application on your computer.
View, change, or delete a saved search
1. On the home screen, click the Messages icon.
2. Press the key > Search by > Advanced.
3. Press the key.
• To view a list of saved searches, click Recall.
• To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the
search criteria. Press the key > Save.
• To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search.
Search for text in a message, in a file, or on a webpage
Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
2. Type the text.
3. Press the key on the keyboard.
To search for the next instance of the text, press the key > Find Next or Find Next on Page.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might
also be able to search for contacts in your organization's contact list.
1. On the home screen, click the Contacts icon.
• To search for a contact in your contact list, type all or part of a contact's name.
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• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's
name. Click OK.
2. Highlight a contact.
3. Press the key.
• To view information for a contact, click View.
• To add a contact from your organization's contact list to your contact list, click Add to Contacts.
• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
• To view the next 20 matches in your organization's contact list, click Get More Results.
• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
• To delete the search results after you have searched your organization's contact list, click Delete Lookup.
• To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results,219
Tips: Search
Do more with your message search results
1. In the search results, highlight a message.
2. Press the key.
• To view more available search results, click Get More Results.
• To add the message that you highlighted to your message inbox, click Add.
• To add all the messages from the search results to your message inbox, click Add All.
• To delete the search results, click Delete Search.
• To start a new search, click Search by.
CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox
or the email application on your computer.
Shortcuts: Search
Depending on the typing input language that you're using, some shortcuts might not be available.
Search for an item on your BlackBerry smartphone Start typing on the home screen.
Search for text in a message Press S
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Search for text in a file or an attachment Press F
Search for text on a webpage Press F
Search for text in a presentation Press F
Note: You can change what happens when you type on the home screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Related information
Change what happens when you type on the Home screen,25
Turn on browser shortcuts,179
Troubleshooting: Search
I don't get any voice enabled search results
Try one of the following:
• Verify that your BlackBerry smartphone has a strong connection to the wireless network.
• Verify that the correct language is set for voice enabled search.
Related information
Turn on, turn off, or check the status of a network connection,283
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Service books and diagnostic reports
Run, view, send, or delete a diagnostic
report
To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue,
you can run and send a diagnostic report.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > Diagnostics Test.
• To run a report, press the key > Run.
• To view a diagnostic report, highlight a report. Press the key > View Report.
• To send a diagnostic report, highlight a report. Press the key > Email Report or PIN Report.
• To delete a diagnostic report or all diagnostic reports, highlight a report. Press the key > Delete or Delete
All.
Related information
I can't run or submit a diagnostic report,348
Accept, delete, or restore a service book
Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless
network to add an additional service or application to your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Service Book.
3. Highlight a service book.
4. Press the key.
• To accept a service book, click Accept.
• To delete a service book, click Delete.
• To restore a service book, click Undelete.
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Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the
report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
1. On the home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the key > Diagnostics Test.
4. Press the key > Options..
5. Type the contact information.
6. Press the key > Save.
Find your smartphone model number and
version of the BlackBerry Device Software
Do one of the following:
• On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.
• If supported by your input language, in a message or memo, type myver followed by a space.
I can't run or submit a diagnostic report
Try the following actions:
•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't
submit a diagnostic report to a PIN, try submitting the report to an email address.
Related information
Run, view, send, or delete a diagnostic report,347
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Synchronization
How to: Synchronization
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or
email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry
Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1. On the home screen, click the Messages icon.
2. Press the key> Reconcile Now.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry
smartphone.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select or clear the Wireless Reconcile checkbox.
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Delete email on your smartphone and in your email
application on your computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the Delete On field to Mailbox & Handheld.
5. Press the key > Save.
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message,99
Manage email reconciliation conflicts
You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an
email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the
email application on your computer.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the On Conflicts field.
5. Press the key > Save.
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization checkbox.
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4. Press the key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.
For more information, see the Help in the BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization,206
About synchronization conflicts,196
Empty the deleted items folder on your computer from
your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Purge Deleted Items.
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using
the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless
network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless
network
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks
application, and MemoPad.
• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software.
For more information, see the Help in the BlackBerry Desktop Software.
Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and
synchronize it with the email application on your computer, because the birthday field is a date field in the email
application on your computer.
Related information
Create a custom contact field,211
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Some characters in calendar entries don't appear
correctly after synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on
your computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
About synchronization conflicts,196
Synchronize organizer data over the wireless network,194
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Accessibility options
Getting started: Accessibility
About accessibility options
BlackBerry smartphones include many features that facilitate use by persons with disabilities. For more information about
accessibility options, visit www.blackberry.com/accessibility.
How to: Accessibility
Screen accessibility options
Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1. On the home screen, click the Media icon.
2. Press the key > Media Options.
3. Select the Display Closed Captions checkbox.
4. If necessary, change the Appearance field, Position field, and Font Scale field.
5. Press the key > Save.
Change the display font
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Related information
Use grayscale or reverse contrast for the screen display,254
Screen display,251
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Use grayscale or reverse contrast for the screen display
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
• To use grayscale for the screen display, change the Color Contrast field to Greyscale.
• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
3. Press the key > Save.
Audio and phone accessibility options
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low,
and when you connect or disconnect a USB cable or accessory to or from your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Event Sounds field.
4. Press the key > Save.
Change how you answer calls with a headset
If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your
smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
1. From the home screen, press the key.
2. Press the key > Options > In-call Settings.
• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/
Headset Only).
• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3. Press the key > Save.
Add or delete a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific
contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses
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the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified
with the assigned ring tone or alert, you can select the All Alerts Off profile.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.
Related information
Icons for sound and alert profiles,173
Hearing aid mode
Depending on your BlackBerry smartphone model, this feature might not be supported.
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate
level and frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1. From the home screen, press the key.
2. Press the key > Options > Hearing Aid Mode.
3. Change the Mode Enabled field to Telecoil.
4. Press the key > Save.
The H-T telecoil indicator appears at the top of the home screen.
TTY support
Depending on your wireless service provider, this feature might not be supported.
About TTY support
When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits
per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received
calls to text that you can read on your TTY device.
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If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your
smartphone, visit www.shopblackberry.com.
Turn on or turn off TTY support
1. From the home screen, press the key.
2. Press the key > Options > TTY.
3. Change the TTY field.
4. Press the key > Save.
A TTY indicator appears in the connections area at the top of the home screen.
Related information
About TTY support,75
Phone options,73
Voice dialing
Perform an action using a voice command
1. On the home screen or in a folder, click the Voice Dialing icon.
2. After the beep, say a voice command.
Related information
I can't make calls using a voice command,85
Available voice commands
Voice command Description
"Call <contact name or phone number>" Say this voice command to make a call. To perform this task
with a Bluetooth enabled device, such as a handsfree car
kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth
technology. You can't make calls to emergency numbers
using voice commands.
"Call <contact name> <phone number type>" Say this voice command to call a specific phone number for
a contact that is in your contact list. For example, if the
contact has a work number and a mobile number, you can
say "call <contact name> work" to call the work number.
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Voice command Description
"Call extension <extension number>" Say this voice command to dial an extension. To perform
this task, you must set options for dialing extensions. You
can dial extensions only within your company.
"Check my phone number" If you have multiple phone numbers associated with your
BlackBerry smartphone, say this voice command to check
your active phone number.
"Check signal strength" Say this voice command to check your wireless coverage
level.
"Check network" Say this voice command to check the wireless network that
your smartphone is connected to.
"Check battery" Say this voice command to check the battery power level.
"Repeat" Say this voice command to have the last voice prompt
repeated to you.
"Cancel" Say this voice command to close the voice dialing
application.
Related information
Set options for dialing extensions,68
Typing accessibility options
Change or delete a Word Substitution entry
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Input > Word Substitution.
3. Highlight a Word Substitution entry.
4. Press the key.
• To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.
• To delete the Word Substitution entry, click Delete.
Type text using the predictive input method
When you are typing text, do any of the following:
• To select the highlighted suggestion and start typing a new word, press the key on the keyboard.
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• To select the highlighted suggestion and continue typing, click the word.
• To ignore the suggestions, keep typing.
Change your typing style
You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Typing.
3. For a keyboard, do one of the following:
• To turn off all typing assistance, change the Style field to Direct.
• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.
4. Press the key > Save.
Related information
I have no Advanced Style Options,244
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Calculator
Use the calculator
On the home screen or in the Applications folder, click the Calculator icon.
• To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard.
Convert a measurement
1. On the home screen or in the Applications folder, click the Calculator icon.
2. Type a number.
3. Press the key.
• To convert the number from imperial to metric, click To Metric.
• To convert the number from metric to imperial, click From Metric.
4. Click a conversion type.
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Glossary
certificate
A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a
certificate subject. Each certificate has a corresponding private key that is stored separately. A certification
authority signs the certificate to indicate that it is authentic and can be trusted. This may also be called a digital
certificate.
certification authority
A certification authority (CA) is a trusted third-party organization that verifies the information or identity of
computers on a network and issues digital certificates.
CRL server
A BlackBerry smartphone uses a certificate revocation list (CRL) server to check the most recently published
revocation status of a certificate. Certification authorities publish certificate revocation lists on CRL servers.
DSML-enabled server
A BlackBerry smartphone uses a Directory Service Markup Language (DSML) enabled server to search for
and download certificates.
IT policy
An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry
smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerry Web Desktop
Manager.
LDAP-enabled server
A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP keys.
mass storage mode
Mass storage mode enables users to transfer files between a media card and their computer when they connect
their BlackBerry smartphone to their computer.
personal certificate
A personal certificate is a certificate that a certification authority assigns to a user.
personal PGP key
A personal PGP key consists of a PGP public key and PGP private key.
PIN
Each BlackBerry smartphone has a unique personal identification number (PIN). If you know a contact's PIN, you
can use it to add them to your BlackBerry Messenger, or you can send them a PIN message. You can find your PIN
by typing mypin in any text field.
private key
BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt
email messages that users receive. Private key information is not distributed publicly.
public key
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BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate
subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
root certificate
A root certificate is a self-signed certificate and usually belongs to a certification authority.
tap
A tap is a user interaction with a touch screen, using one finger to quickly touch the screen. Some interactions
require the user to tap and briefly hold a finger on the screen. For example, to access your voicemail, tap and hold
the 1 key in the phone app. A tap also describes the interaction between two NFC-enabled devices. For example,
tap the back of your BlackBerry smartphone against a smart tag.
touch
A touch is a user interaction with a touch screen that is usually combined with another action, using one finger. For
example, touch and drag, or touch and hold.
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Iperf performance test
Mark Gates
Ajay Tirumala
Jim Ferguson
Jon Dugan
Feng Qin
Kevin Gibbs
John Estabrook
National Laboratory for Applied Network Research
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