BlackBerry RGB140LW GSM/EDGE 850/1900, CDMA 800/850/1900, WCDMA/HSDPA Bands (FDD II, V), LTE Band 25, BT, 802.11 a/b/g/n, NFC, GPS Wireless Handheld User Manual

BlackBerry Limited GSM/EDGE 850/1900, CDMA 800/850/1900, WCDMA/HSDPA Bands (FDD II, V), LTE Band 25, BT, 802.11 a/b/g/n, NFC, GPS Wireless Handheld

Contents

User Manual

BlackBerry XYZ Smartphone
User Guide
STRICTLY CONFIDENTIAL
Published: 2013-08-14
SWD-20130814145914634
STRICTLY CONFIDENTIAL
Contents
Get started.....................................................................................................................................................6
Getting to know your device............................................................................................................................6
How To demo videos....................................................................................................................................27
Device Switch.............................................................................................................................................. 37
Display........................................................................................................................................................ 43
Search.........................................................................................................................................................46
Phone..........................................................................................................................................................48
Phone..........................................................................................................................................................48
Visual Voice Mail..........................................................................................................................................55
BBM Video.................................................................................................................................................. 57
Ring tones, sounds, and alerts......................................................................................................................59
View and respond to Instant Preview notifications.........................................................................................60
Lock Screen Preview notifications................................................................................................................ 61
Troubleshooting: Ring tones, sounds, and alerts...........................................................................................61
Messages.................................................................................................................................................... 63
BlackBerry Hub........................................................................................................................................... 63
Passwords and security................................................................................................................................85
Security.......................................................................................................................................................85
Work space and BlackBerry Balance............................................................................................................99
BlackBerry ID............................................................................................................................................ 104
Password Keeper.......................................................................................................................................107
Media........................................................................................................................................................112
Camera..................................................................................................................................................... 112
Pictures.....................................................................................................................................................117
Music........................................................................................................................................................ 121
Videos....................................................................................................................................................... 127
STRICTLY CONFIDENTIAL
BlackBerry Story Maker............................................................................................................................. 131
Media sharing............................................................................................................................................133
Maps and locations....................................................................................................................................135
Maps.........................................................................................................................................................135
Location services....................................................................................................................................... 139
Compass................................................................................................................................................... 140
Applications and features...........................................................................................................................142
Remember................................................................................................................................................ 142
Calendar....................................................................................................................................................146
Contacts....................................................................................................................................................153
Clock.........................................................................................................................................................158
Calculator..................................................................................................................................................162
Browser.....................................................................................................................................................163
Smart Tags................................................................................................................................................ 170
Voice Control............................................................................................................................................. 173
Games.......................................................................................................................................................178
Organizing apps.........................................................................................................................................180
Documents and files.................................................................................................................................. 182
Documents To Go...................................................................................................................................... 182
File Manager..............................................................................................................................................188
Storage space and media card...................................................................................................................192
Settings and options.................................................................................................................................. 198
Connections.............................................................................................................................................. 198
Software Updates...................................................................................................................................... 215
Language.................................................................................................................................................. 216
Keyboard and typing..................................................................................................................................217
Battery and power..................................................................................................................................... 222
Accessibility.............................................................................................................................................. 226
BlackBerry Link features on your device.....................................................................................................235
STRICTLY CONFIDENTIAL
Legal notice...............................................................................................................................................238
STRICTLY CONFIDENTIAL
Get started
Getting to know your device
New in this release
Introducing BlackBerry 10 OS version 10.2
The messages iconBlackBerry Hub
Priority View: You can change the view in the BlackBerry Hub to show the most important messages and notifications as
specified in a set of prioritization rules (for example, messages from people who are attending an upcoming meeting with
you).
Attachment View: You can filter the view in the BlackBerry Hub to show the message attachments that you receive.
Attachments that are associated with a work space account are not shown when the work space is locked.
With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost anywhere on your
device. You can also reply to your BBM and text messages without leaving your current app.
For more information, see BlackBerry Hub and Ring tones, sounds, and alerts.
The keyboard iconBlackBerry Keyboard
Keyboard feedback enhancements: On devices with a touch screen keyboard, the tone for key presses on shift, symbol,
and delete keys are different so you can distinguish the keys from regular key presses.
When you select text for editing, a menu appears on the screen to enable you to cut, copy, and paste text more quickly.
For more information, see Keyboard and typing.
The Camera iconCamera
Face detection: The camera detects faces in the viewfinder and identifies them so you can apply focus to a specific person
before taking the picture.
Grid lines: The display includes gridlines in the viewfinder so you can align the objects or people in the picture before taking
it.
User Guide Get started
6
STRICTLY CONFIDENTIAL
You can peek at the last picture that you took to see if you captured what you wanted.
For more information, see Camera.
The BlackBerry Story Maker iconBlackBerry Story Maker
Saving and sharing: When you save a BlackBerry Story Maker video and close the app the video continues to save in the
background. You can share a BlackBerry Story Maker video from within the app through an email, a text message, social
networking accounts, and more.
For more information, see BlackBerry Story Maker.
The BlackBerry Remember iconBlackBerry Remember
Search: You can search within the BlackBerry Remember app for specific items.
Assign a time to an item: You can assign a time and date to indicate when an item is due or when you want to return to the
item.
Calendar integration: Items that are assigned a date appear in the Calendar app and the BlackBerry Hub calendar
notifications.
For more information, see Remember.
The Calendar iconCalendar
Respond to a calendar reminder: You can send a message from the reminder, to the meeting organizer or all attendees,
that you are running late for the meeting.
Support for web calendars using ICS feeds: Use the account settings to add web calendars to the device by subscribing to
ICS feeds.
Calendar composition screen enhancements: Adding an event to the calendar is easier than ever with a simplified screen
for adding calendar events.
For more information, see Calendar.
The Smart Tags iconNFC and Smart Tags
New NFC tag writing templates have been added, allowing you to quickly create NFC tag data on the go.
For more information, see NFC and Smart Tags.
User Guide Get started
7
STRICTLY CONFIDENTIAL
The Browser iconBlackBerry Browser
You can quickly see your browsing history by touching and holding the back button beside the address bar.
You can invert the colors in reader mode to display white text on a black background.
For more information, see Browser.
Introducing BlackBerry 10: new apps and features
Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs.
Designed around three main views – your messages, your running apps, and all apps – BlackBerry 10 OS allows you to
effortlessly flow between tasks and applications with quick and simple gestures.
The messages iconBlackBerry Hub
BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email,
text messages, social networking messages, BBM chats, and instant messages. With a single swipe from any screen, you
can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings
and events. You can easily filter the types of messages that appear.
For more information, see BlackBerry Hub.
The keyboard iconBlackBerry Keyboard
Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device
uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry
Keyboard. Simply flick the word up onto the screen to type efficiently with just one hand. You can even type in two or more
languages at once!
For more information, see Keyboard and typing and Language.
The BBM iconBBM Video with Screen Share
Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE and Wi-Fi networks. Start BBM Video
from the Phone or the Contacts app, or switch from a BBM chat to a BBM Video conversation, by simply tapping an icon.
You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you
continue talking.
For more information, see BBM Video.
User Guide Get started
8
STRICTLY CONFIDENTIAL
The Camera iconCamera and Time Shift mode
Your BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD videos. You can
open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen.
Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create
the perfect shot.
For more information, see Camera.
The BlackBerry Story Maker iconBlackBerry Story Maker
BlackBerry Story Maker allows you to combine your pictures, videos, and music into a stunning HD movie that you can view
later and quickly share with others. You can select a song for background music, add intro titles and end credits, and apply
themes.
For more information, see BlackBerry Story Maker.
The BlackBerry Remember iconBlackBerry Remember
A combination of memos and tasks, BlackBerry Remember helps you organize your interests, ideas, and projects. You can
group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into
actions from anywhere on your device.
For more information, see Remember.
The Contacts iconContacts
The Contacts app contains details about the contact, updates and company news from the contact’s social network, and
events that you and the contact have in common. You can quickly filter your contacts by using the account type (for
example, you can choose to view only BBM contacts). You can also create favorites and use photos from social networking
accounts to represent contacts.
For more information, see Contacts.
The Calendar iconCalendar
The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. You can filter
your calendar events for each of your social networking accounts. At a glance, you can view the people you are meeting on
a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.
For more information, see Calendar.
User Guide Get started
9
STRICTLY CONFIDENTIAL
The Browser iconBlackBerry Browser
The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you
want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader
mode to remove distracting clutter.
For more information, see Browser.
The Music iconShare, stream, or display your media files
With a couple of quick taps from within your apps, you can easily share your music, pictures, videos, documents,
webpages, and contacts with others over email, BBM, a Bluetooth connection, NFC, social networking accounts, and
more. You can also stream your media to supported DLNA Certified devices such as computers, TVs, or other home
entertainment equipment, or use an HDMI cable to display your media files on a TV or computer.
For more information, see Media sharing.
The Pictures iconPicture editing
You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of
enhancements and artistic styles.
For more information, see Pictures
The Videos iconVideo editing
You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements
such as brightness and color.
For more information, see Videos.
The search iconSearch
You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the
home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to
include Internet sources.
For more information, see Search.
User Guide Get started
10
STRICTLY CONFIDENTIAL
The Voice Control iconVoice Control
The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions
virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post
tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from
the keyboard by tapping and holding the microphone icon.
For more information, see Voice Control.
The BlackBerry World iconBlackBerry World
Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app,
then quickly share it to social sites with a couple of gestures from within the app. BlackBerry World features a unified
storefront for apps, games, themes, music, and videos, and parental controls that let you hide content that you don't want
children to access.
The Smart Tags iconNFC and Smart Tags
Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly.
BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages)
between your BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You
can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers,
and more that you can share with others.
For more information, see NFC and Smart Tags.
The BlackBerry Balance icon BlackBerry Balance
Take your device to the office for access to work email, apps, and data without compromising the personal use of your
device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between
your work space and personal space with a simple gesture.
For more information, see About BlackBerry Balance .
What's different about BlackBerry 10?
How do I get back to the home screen?
In many apps, you can tap Image Back to return to the previous screen.
To minimize an app and return to the home screen, swipe up from the bottom of the screen.
User Guide Get started
11
STRICTLY CONFIDENTIAL
BlackBerry smartphone showing a directional arrow moving upwards from the bottom of the screen to minimize an app
as an Active Frame
How do I get to the menu?
There is no Menu Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the
screen, and by touching and holding items on the screen.
BlackBerry smartphone showing how to tap the more tabs icon to navigate within an app, how to touch and hold an item to
open a menu of actions for that item, and how to tap the more actions icon to open the menu for the app.
How do I change my settings and options?
Do any of the following:
To change the settings in an app, swipe down from the top of the screen. Tap The Settings icon. .
To see other options in many apps, tap The more actions icon .
To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down
from the top of the screen. Tap Image Settings.
BlackBerry smartphone showing a directional arrow moving downwards from the top of the screen to
show device settings. To see all device settings, tap Settings. To change the settings for a feature, tap a
label, such as Alarm. To turn on or turn off a feature, such as Wi-Fi, tap the icon. When the feature is
turned on, the icon is blue.
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
experience, and it's always running so that you stay connected no matter what you're doing on your device.
To get to the BlackBerry Hub, on the home screen, slide your finger right.
You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:
BlackBerry smartphone showing a directional arrow moving to the right to show the transition from a view of notifications to
the BlackBerry Hub
User Guide Get started
12
STRICTLY CONFIDENTIAL
Where are my ring tones and notification profiles?
BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and
All Alerts Off.
You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping Silent Mode .
You can set custom ring tones for contacts in the Contacts app.
To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and
tap Image Settings > Notifications.
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the
BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new
apps.
Where are my tasks, memos, and voice notes?
If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
and voice notes should be in the new BlackBerry Remember app.
If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your
administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal
space, drag your finger down on the middle of the home screen and tap Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text
message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap the Phone icon. In the Calls or Contact view, in the center of the screen , swipe down and
your phone number will appear at the top of the screen. In an email or text message, you can also type mynumber
to display your phone number.
User Guide Get started
13
STRICTLY CONFIDENTIAL
Where is Password Keeper?
The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link
or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you
can restore your Password Keeper passwords from your old device after you download and open the Password
Keeper app.
Where can I find details about my device OS and hardware?
On the home screen, swipe down from the top of the screen. Tap Image Settings > About. To change the type of
information displayed, tap an option in the drop-down list.
How do I search?
If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap Search .
What is BlackBerry Link?
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You
can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your
BlackBerry device to your desktop computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option.
Home screen, keys, and icons
Your device at a glance
BlackBerry smartphone showing the front of the device, with the USB port and HDMI port featured at left. The callouts
show the screen lock and power on and off button and the headset jack on the top of the device. The notification LED and
front camera are shown on the front of the device. Volume up, volume down, and a dual purpose mute and Voice Control
button are shown on the right of the device.
Home screen at a glance
Image of the home screen showing active frames, and arrows to indicate swiping left to scroll through apps and swiping
right to see the BlackBerry Hub. Image also shows network and status indicators at the top of the screen and Phone,
Search, and Camera icons at the bottom of the screen.
User Guide Get started
14
STRICTLY CONFIDENTIAL
Application icons
Icon Description
The Contacts icon Contacts
Access the contacts from all of your accounts, as well as their updates and your shared
activities, in a single app.
The Browser icon Browser
View webpages more easily using the reader mode, and share webpages quickly with your
contacts.
The Calendar icon Calendar
View all your events in one place, including events you added from your email accounts
and social networking accounts. You can filter events according to your account.
The BBM icon BBM
Chat in real time by using text or video, and share files with up to 30 BBM contacts.
The Text Messages icon Text Messages
Send and receive SMS and MMS messages, if provided as part of your wireless service
plan.
The BlackBerry World icon BlackBerry World
Download, buy, rate, and review apps, games, music, and videos.
The BlackBerry Remember
icon Remember
A productivity app for collecting and categorizing the information you want to remember.
The Docs To Go icon Docs To Go
Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets.
Edit, view, and present Microsoft PowerPoint presentations.
The Pictures icon Pictures
View, edit, and share pictures that you take with the Camera app or that are saved on your
device.
The Music icon Music
Share your music quickly and easily with your contacts. Wirelessly play your music on
home entertainment equipment.
The Videos icon Videos
User Guide Get started
15
STRICTLY CONFIDENTIAL
Icon Description
View, edit, and share videos that you take with the Camera app or that are saved on your
device. Wirelessly play your videos on home entertainment equipment.
The BlackBerry Story Maker
icon Story Maker
Create and share a movie that you make using pictures, videos, and music on your device.
The Facebook for
BlackBerry smartphones
icon
Facebook
View your Facebook notifications, upload photos and videos, and check in to Places.
The Twitter for BlackBerry
smartphones icon Twitter
Follow the stories, ideas, and opinions that interest you by sending and receiving short
messages known as tweets.
The LinkedIn icon LinkedIn
Build and connect with your professional network and get access to ideas and
opportunities for your career.
The Maps icon Maps
Search for places, get turn-by-turn directions, and save favorite places.
The Games icon Games
Find games to download and play. Add your friends so that you can view their games or
challenge them to a game.
The YouTube icon YouTube
Share your videos with friends, family, and the world.
The Voice Control icon Voice Control
Speak your commands to make a call, send messages, search the Internet, and more.
The Clock icon Clock
Track the time using a world clock, stopwatch, timer, and alarm clock.
The Calculator icon Calculator
Perform calculations using a standard and scientific calculator, tip calculator, and unit
converter.
The Compass icon Compass
Navigate using the compass, or let the compass connect to satellites to find your location.
The File Manager icon File Manager
View, save, and share files that are stored on your device, on a media card, or on devices or
networks that your device is connected to.
User Guide Get started
16
STRICTLY CONFIDENTIAL
Icon Description
The Smart Tags icon Smart Tags
Store and create tags that contain info such as text, phone numbers, and links that you
can share with others on printed materials or by tapping the backs of your devices
together.
The Settings icon Settings
Change the settings for network connections, accounts, display, language, and more.
The Adobe Reader icon Adobe Reader
View PDF files on your device and share them with others over email, BBM, and more.
The Phone icon Phone
Place conference calls, check voice mail, or move a call to BBM Video.
The Camera icon Camera
Includes front and rear cameras, and a Time Shift mode to help you capture the perfect
picture.
The Setup icon Setup
Set up your accounts, personalize your device, and watch tutorials about using BlackBerry
10 OS.
The Help icon Help
Find out how to do things quickly on your device, read FAQs, and learn tips that can help
increase your productivity.
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you
have a new item, the New item indicator appears on the notification icon. You can peek at your notification icons by
sliding your finger up from the bottom of the screen from anywhere on the device.
Icon Description
The email message icon Email message
The text message icon Text message
The BBM message icon BBM message
The Facebook message icon Facebook message
The Twitter message icon Twitter message
The LinkedIn message icon LinkedIn message
User Guide Get started
17
STRICTLY CONFIDENTIAL
Icon Description
The phone call icon Phone call
The notification message icon Notification messages from apps and services such as
BlackBerry World
Setup and activation
Inserting the SIM card and media card
Insert the SIM card
CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do
not insert a SIM card adapter into your device.
1. From the bottom of your BlackBerry device, pull up the back cover.
2. With the metal contacts pointing toward the back of the device, insert the SIM card into the slot on the left side of
your device.
BlackBerry device showing where to insert the SIM card.
Insert a media card
A media card is optional. If a media card is included, it might already be inserted.
1. From the bottom of your BlackBerry device, pull up the back cover.
2. With the metal contacts facing away from you, insert the media card (microSD card) into the slot on the left side of
your device.
This illustration shows where to insert or remove the media card.
Set up your device
The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make
sure your device is connected to a mobile network or is within range of a Wi-Fi network. After the initial setup, you can open
the Setup app by tapping the Setup Setup icon on the home screen.
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a
BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
You can use the Setup app to:
User Guide Get started
18
STRICTLY CONFIDENTIAL
Add your email, BBM, instant messaging, and social networking accounts
Set up your payment options for purchases you make from the BlackBerry World storefront
Transfer data from a device running BlackBerry 7 or 7.1
Customize and personalize your device settings
Watch tutorials or open the Help app to learn more about BlackBerry 10 OS
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon > Accounts.
3. If you already added an account to your device, tap The Add Account icon to add another account.
Before you switch devices
For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit
www.blackberry.com/deviceswitch.
Learn what transfer options are available to you
The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data
from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a
list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.
Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.
Learn how to switch devices using BlackBerry Link.
Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn
how to switch devices using a media card.
Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer
supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch
devices using BlackBerry Protect.
Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn
how to switch devices using the device switch app.
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home
screen of your old device, do one of the following:
Click Options > About.
Click Options > Device > About Device Versions.
Make note of your usernames and passwords
Before you switch BlackBerry devices, make sure that you have the following:
User Guide Get started
19
STRICTLY CONFIDENTIAL
If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so
that you have it when you're ready to add accounts to your new device.
If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you
used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your
BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and
access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.
Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and
associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed
applications.
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.
If you can't update your version of BBM, in BBM, press the The Menu icon key > Options > Back Up. Select a backup
option.
What if I have contacts on my SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.
If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts
to your old device before you back up your device data.
Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,
press the Menu key > SIM Phone Book. Press the Menu key > Copy All To Contacts.
Power and charging
Turn off your device
Press and hold the Power/Lock key on the top of your BlackBerry device.
This illustration shows the Power/Lock key on the top of the device.
Put your device in standby mode
When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks.
Wireless connections and clock alarms aren't affected.
User Guide Get started
20
STRICTLY CONFIDENTIAL
Press the Power/Lock key on the top of your device.
To wake up your device, swipe up from the bottom of the device screen.
Illustration of the device with a directional arrow moving from below the device's screen to more than halfway up the
screen.
Restart or reset your device
If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might
help to solve the problem.
Do one of the following:
To restart your device, press and hold the Power/Lock key on the top of your device. Tap Restart .
To reset your device, press and hold the Power/Lock key for ten seconds.
Charge your device
Before you start using your BlackBerry device, you should charge the battery that came with your device as the battery isn't
fully charged.
Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your
device using a USB cable connected to a computer, but charging might take longer.
CAUTION: Other chargers might not provide adequate power and might damage your device.
Plug the charger into a power outlet and connect the cable to your device using the USB port.
This illustration shows where you connect the charger to the USB port on the side of the device.
Tips: Charging your device
Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the
following:
Charge your device for an extended period of time rather than charging in small increments, for example, charging for
less than 15 minutes.
Avoid using your device while it is charging, to help it charge faster.
Charge your device often, even when the battery charge isn't low.
Avoid leaving your device in extremely hot or cold places, such as on a vehicle dashboard.
Avoid leaving your device turned off with a low battery power level for an extended period of time.
User Guide Get started
21
STRICTLY CONFIDENTIAL
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.
Locking your device doesn't disable alerts for incoming calls or messages.
Press the Power/Lock key on the top of your device.
This illustration shows the Power/Lock key on the top of the device.
To unlock the screen, swipe up from the bottom of the screen.
Using the touch screen
Take a moment to check out how to navigate your BlackBerry device using these basic gestures.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view
the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home
screen and your minimized apps. Slide your finger to the left again to see all your apps.
To scroll, slide your finger up and down.
To move between the BlackBerry Hub and the home screen, slide your finger left and right.
Illustration of a directional arrow pointing upward from the bottom of the device. Illustration of a
directional arrow moving to the left from the right side of the device.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll
through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
Illustration of a slider bar with a directional arrow moving from the slider bar handle to the right along the
bar.
User Guide Get started
22
STRICTLY CONFIDENTIAL
Select items
Do any of the following:
To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.
To highlight an item without opening it, touch and hold the item.
To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select
more icon and tap additonal items. To clear an item, tap it again.
Illustration of a single finger tap selecting a single item.
Zoom in to or zoom out from the screen
If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can
magnify the screen by zooming in. To see more of the screen, zoom out.
Slide your fingers apart to zoom in, or slide your fingers together to zoom out.
Illustration of two directional arrows moving apart from each other. Illustration of two directional
arrows moving towards each other.
Move items from one place to another
1. On the home screen, touch and hold the item you want to move.
2. When the item starts to pulsate, slide your finger to where you want the item to be.
Illustration of the device with a directional arrow moving diagonally across the screen. At the end of the
arrow is a highlighted box, indicated an item that was moved.
Minimize apps and show your Active Frames
When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't
need to do things like save and close documents before you use the browser, or restart your browser session after you
check your email.
Swipe up from the bottom of the screen.
User Guide Get started
23
STRICTLY CONFIDENTIAL
Illustration of the device with a directional arrow moving from below the device's screen to midway up
the screen. There is a box at the end of the arrow, indicating an app that is minimizing.
Tip: When you're done using your app, you can close it by tapping The close icon in the lower-right corner of the app.
View the Hub
You can peek at or open the BlackBerry Hub from anywhere on your device
From the bottom of the screen, slide your finger up and to the right.
Gesture showing how to peek at the BlackBerry Hub
Show the menus
You can find additional features, options, and help by exploring the menus.
Do any of the following:
To see the additional actions you can perform in an app, tap The more actions icon or The more tabs icon .
To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item. To
see the names of the menu items that appear on the right side of the screen, slide your finger over them.
To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that
particular app. If you are not in an app, you can see the device settings.
Illustration of a tap on the lower right side of the screen, over the overflow icon. Illustration of a
directional arrow moving from above the screen to halfway down it.
Show the keyboard
Using two fingers, swipe up from the bottom of the screen.
Illustration of two directional arrows moving upward from the bottom of the screen. A keyboard is shown
underneath the arrows.
Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to
tap on the screen, swipe two fingers down from the top of the keyboard.
User Guide Get started
24
STRICTLY CONFIDENTIAL
Navigating within an Android app
Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to
be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can
quickly go back to the previous screen.
Do any of the following:
To see the additional actions that you can perform, in an app, swipe down from the top of the screen.
To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally
up and to the left.
Illustration of an arrow representing a touch moving from below and halfway across the screen,
diagonally up and to the left.
Personalizing your device
Download and buy apps, games, music, and videos
Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same
BlackBerry device, and on up to four additional devices without your having to pay for the items again.
1. In the BlackBerry World storefront, tap an item.
2. In the upper-right corner of the screen, tap the button with the price displayed on it.
3. To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap a payment
method.
4. Tap Purchase.
Tip: To share an app, game, album, song, or video, tap Share . To share an app with someone using NFC technology, on
the Details screen of the app that you want to share, align the backs of your devices.
Move an app around the home screen
1. On the home screen, touch and hold an app icon until all of the icons start to blink.
2. Drag the icon to a different location on the home screen and release your finger.
Change your ring tone, sounds, or alerts
1. On the home screen, swipe down from the top of the screen.
User Guide Get started
25
STRICTLY CONFIDENTIAL
2. Tap Settings Settings > Notifications.
To change your global notification settings, select a setting in the Mode drop-down list or change the Sound,
Vibrate, LED, Previews, or Volume settings.
To change the notification settings for a particular app, for example the Phone, in the Notifications section, tap
an application. Change the settings.
Change your font size
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Display.
3. In the Font Size drop-down list, tap the size of font that you want to use.
Set a picture as your wallpaper
1. Open a picture.
2. Tap More > The set as icon > Wallpaper.
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as
your wallpaper.
Set an alarm
1. Tap The Alarm Clock icon .
2. Set the Alarm switch to On.
3. Touch and hold the dial outside of the clock face.
4. Slide the dial around the clock face to your desired time.
5. To save the alarm time, tap anywhere on the screen.
Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm
time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm
is set for.
Bookmark a favorite webpage
On a webpage, tap More actions > Add to Bookmarks .
Where do I find customer support?
Get support for your BlackBerry smartphone by clicking one of the links below.
User Guide Get started
26
STRICTLY CONFIDENTIAL
Self-help support icon Visit blackberry.com/support for self-help resources such
as manuals and knowledge base articles. Watch videos to
learn how to set up or use features on your device. Find
answers or post your own question on community forums.
Share tips and solutions on social networks and BlackBerry
blogs.
Contact support icon Visit blackberry.com/contact for information about who to
call for warranty information, billing, repairs, or technical
support.
Tutorial: Searching the Help app on a BlackBerry 10
device
This tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
How To demo videos
Overview
Video: Getting around the BlackBerry interface
Get around the home screen of your new BlackBerry device, open and minimize apps and lock or unlock your device.
Swipe to peek into the BlackBerry Hub from any app, and effortlessly flow in and out of your messages and conversations.
Note: This video is available in English only.
User Guide Get started
27
STRICTLY CONFIDENTIAL
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-
overview/smartphone-interface/index.html
Video: Keys and features
Get around the hardware of your BlackBerry device - find out what each button does, what the LED light means and more.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-
overview/hardware-tour/index.html
Video: Using the touch screen
Every feature, every gesture, and every single tiny detail of the BlackBerry device is designed with you in mind. Swipe
through home screen panels and to open or close apps and get more done with a few simple gestures.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-
overview/touch-screen-gestures/index.html
Video: BlackBerry Hub
Stay close to what's important, with all of your notifications in one place. Simply swipe to peek into the BlackBerry Hub
from any app, and effortlessly flow in and out of your messages and conversations. See all your accounts and update your
status from the BlackBerry Hub.
Note: This video is available in English only.
User Guide Get started
28
STRICTLY CONFIDENTIAL
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-
overview/blackberry-hub/index.html
Video: Keyboard and typing basics
The new touchscreen BlackBerry Keyboard provides an effortless typing experience. It learns your writing style and
suggests words to help you type faster, more accurately and with the least amount of effort. And if you tend to mistype
certain letters, the keyboard will remember and subtly adjust to make sure you hit the right key.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/keyboard/keyboard-and-
typing/index.html
Video: Searching your BlackBerry device
Search your BlackBerry device and refine the results.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30-
overview/search-smartphone/index.html
User Guide Get started
29
STRICTLY CONFIDENTIAL
Video: Personalize your device
Personalize your BlackBerry device by choosing a wallpaper, adjusting the display font and screen brightness, and setting
customized ring tones and alerts.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/personalization/
personalize-smartphone/index.html
Setup
Video: Set up your BlackBerry device
Just opened up your brand new BlackBerry device? Find out how to get started - learn the basics and set it up.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/getting-
started/index.html
Video: Transferring data to your new device
Switch from an older device to your new BlackBerry device and get all your information transferred over.
Note: This video is available in English only.
User Guide Get started
30
STRICTLY CONFIDENTIAL
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/device-
switch/index.html
Video: Setting up accounts
Add your email and social accounts to your BlackBerry device and find out how to sync them.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/
account-setup/index.html
Connections
Video: Bluetooth and Wi-Fi connections
Connect your new BlackBerry device to a Wi-Fi network and enable your Bluetooth connections.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/connections/bluetooth-
wifi/index.html
User Guide Get started
31
STRICTLY CONFIDENTIAL
Video: Connect to your computer with BlackBerry Link
Download BlackBerry Link on your computer to access, sync and organize content between your BlackBerry device and
computer. Music, photos, video and files can all be synced and shared between your devices, your PC or your Mac.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/blackberry-link/connect-to-computer/blackberry-link/
index.html
Video: Making calls
Make calls on your BlackBerry device.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/phone/making-calls/
index.html
Apps
Video: Browser basics
Customize the BlackBerry Browser on your device with privacy and security settings and bookmarks.
Note: This video is available in English only.
User Guide Get started
32
STRICTLY CONFIDENTIAL
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/browser/browse-the-web/browser-basics/index.html
Video: Calendar basics
Spend less time managing schedules and tasks – BlackBerry Calendar makes managing your busy schedule simple. When
you create a new appointment, BlackBerry Calendar suggests who to invite based on your existing events and who you
invited last time. It will even show you friends’ recent messages and social updates.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/calendar/using-calendar/index.html
Video: Organizing tasks and notes with BlackBerry Remember
Group relevant photos, lists, messages and web links into one place with BlackBerry Remember – then sync tasks with
your Microsoft Outlook calendar. Plus, with Documents To Go and Adobe Reader built in, you can update spreadsheets,
documents and presentations on the move.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/productivity/blackberry-remember/index.html
User Guide Get started
33
STRICTLY CONFIDENTIAL
Video: Documents To Go - Getting Started
With Documents To Go, BlackBerry devices allow you to stay productive without having to carry a laptop, with a true mobile
productivity suite. Update inventory charts in a spreadsheet, make last minute edits to a press release, give stunning
presentations or get feedback from a colleague over BBM Video, all without the need for a laptop. (Compatible BlackBerry
devices, Wi-Fi, 4G or HSPA+ connection required.)
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/productivity/docs-to-go-getting-started/index.html
Video: Get Started with BBM
Use BBM on your BlackBerry device - modify your display information, begin a chat, use BBM groups and BBM Video.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/bbm/blackberry-messenger/getting-started-with-bbm/
index.html
Video: BBM Video chat with Screen Share
Switch your BBM chat to a BBM Video conversation and talk face-to-face with those that matter to you most. Use the new
Screen Share feature to show photos, your browser, or review a business document together. You can even share the view
from your camera.
Note: This video is available in English only.
User Guide Get started
34
STRICTLY CONFIDENTIAL
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/bbm/blackberry-messenger/bbm-video-screen-share/
index.html
Media
Video: Taking pictures
Learn how to switch between the front and rear cameras on your BlackBerry device, all about the camera menu options
and how to take pictures even on lock screen.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/camera/taking-pictures/index.html
Video: Taking pictures using the Time Shift mode
Pinpoint and adjust elements of your picture to get the photo you want. Time Shift mode captures milliseconds before and
after your photo--so you can scroll back on the dial to open one friend's eyes and then forward to catch your other friend
smiling. Share the photo when you're done with a few simple gestures.
Note: This video is available in English only.
User Guide Get started
35
STRICTLY CONFIDENTIAL
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/camera/time-shift-mode/index.html
Video: Edit a picture
Use advanced features to edit your pictures and save the revised version on your BlackBerry device.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/pictures/picture-editor/index.html
Video: Watching your videos
Enjoy watching videos on your BlackBerry device. Adjust the video size, use the volume buttons for easy listening and share
it.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/video-player/watching-videos/index.html
Video: Media sharing
Share the media you create with the world. Display your masterpiece on the big screen for all to see. Simply connect to your
TV via HDMI or tap 'Play on' to link wirelessly through DLNA. You can share with your social networks too just by using a few
simple gestures.
Note: This video is available in English only.
User Guide Get started
36
STRICTLY CONFIDENTIAL
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/media-sharing/media-sharing/index.html
Video: Creating stories with BlackBerry Story Maker
Once you've captured the perfect photos, use BlackBerry Story Maker to weave those moments together to create a movie
in just a couple of swipes, then share with the world.
http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/movie-creation/blackberry-story-maker/index.html
Device Switch
Before you switch devices
For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit
www.blackberry.com/deviceswitch.
Learn what transfer options are available to you
The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data
from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a
list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.
Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.
Learn how to switch devices using BlackBerry Link.
Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn
how to switch devices using a media card.
User Guide Get started
37
STRICTLY CONFIDENTIAL
Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer
supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch
devices using BlackBerry Protect.
Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn
how to switch devices using the device switch app.
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home
screen of your old device, do one of the following:
Click Options > About.
Click Options > Device > About Device Versions.
Make note of your usernames and passwords
Before you switch BlackBerry devices, make sure that you have the following:
If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so
that you have it when you're ready to add accounts to your new device.
If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you
used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your
BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and
access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.
Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and
associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed
applications.
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.
If you can't update your version of BBM, in BBM, press the The Menu icon key > Options > Back Up. Select a backup
option.
What if I have contacts on my SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.
If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts
to your old device before you back up your device data.
Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,
press the Menu key > SIM Phone Book. Press the Menu key > Copy All To Contacts.
User Guide Get started
38
STRICTLY CONFIDENTIAL
Backing up and switching devices
Transfer data to a new device using a computer and BlackBerry Link
If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to
transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to
your new BlackBerry 10 device. This feature is designed to move personal data but not work data.
1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.
2. Open BlackBerry Link.
3. Connect your current BlackBerry device to your computer using a USB cable.
4. Complete the instructions on the screen.
5. When prompted, connect your new BlackBerry 10 device using a USB cable.
6. Complete the instructions on the screen.
Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email
accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device,
visit the BlackBerry World storefront.
Transfer data from a BlackBerry 7 device using a media card
Before you begin: This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what
version of software you're running, on your previous device's home screen, click Options > About, or click Options >
Device > About Device Versions.
When you switch to a new BlackBerry device using the Device Switch feature in the Setup application, you can move alarm
settings, BBM contacts, browser bookmarks, text messages, phone history, and wireless connection profiles between
BlackBerry devices. This feature is designed to move personal data but not work data.
1. On your BlackBerry 7 device, click Setup > Device Switch.
2. Click Using a Media Card > Save Data.
3. Complete the instructions on the screen.
4. When the backup is complete, remove the media card from your BlackBerry 7 device and insert it into your
BlackBerry 10 device.
5. On your BlackBerry 10 device, on the home screen, tap Setup > Device Switch .
6. Complete the instructions on the screen.
Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email
accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device,
visit the BlackBerry World storefront.
User Guide Get started
39
STRICTLY CONFIDENTIAL
Transfer data to a new device using BlackBerry Protect
Before you begin:
To use this feature, the BlackBerry Protect app must be installed on your previous BlackBerry device. Your previous device
must be running BlackBerry 7.1 or earlier.
You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device.
1. On your previous device or using the BlackBerry Protect website, back up your data.
2. On your new device, swipe down from the top of the home screen. Tap Settings > BlackBerry Protect.
3. If necessary, set the BlackBerry Protect switch to On. Complete the setup process.
4. Tap Restore. Select your previous device as the device that you want to restore data from.
5. Tap Restore.
Transfer data from an iPhone or Android device
Before you begin: You must be connected to a Wi-Fi network on both your old device and on your BlackBerry device.
You can use the device switch app to transfer contacts, pictures, and other personal data from your iPhone or Android
device to your new BlackBerry device. For more information about the device switch app, visit www.blackberry.com/
deviceswitchapp.
1. On your BlackBerry 10 device, visit www.blackberry.com/deviceswitchapp and download the device switch app.
2. Open the device switch app.
3. Complete the instructions on the screen.
Tutorial: Switching to a BlackBerry 10 device using a media card
This tutorial provides you with the opportunity to see and then practice switching from a BlackBerry 7 device to a
BlackBerry 10 device using a media card.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
After you switch devices
For information about returning your previous device to BlackBerry for recycling and safe disposal, visit
www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas.
User Guide Get started
40
STRICTLY CONFIDENTIAL
Restoring BBM
The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the
following:
If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or
on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM
6.2 or earlier, to a new device.
If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the
same BlackBerry ID to restore your BBM data over the wireless network.
After setting up BBM, your contacts, profile, and groups are automatically backed up over the wireless network based on
your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link
in case your device is lost, stolen, or corrupted.
Transfer passwords to Password Keeper
You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To
transfer the passwords, you must have backed up the password data as part of the backup file during the device switch
process, or created a backup of your current passwords on your BlackBerry 10 device. If you saved the password data to a
media card, the device automatically detects this data on the media card. If you haven't saved your backup data to a media
card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.
1. On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World storefront.
2. On the home screen, tap Password Keeper.
3. Enter your Password Keeper password.
4. Swipe down from the top of the screen.
5. Tap Settings Settings > Import Passwords.
6. Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device
to the Password Keeper app.
Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are
imported. Credit card credentials are not imported.
After the Password Keeper data is imported, it is removed from the backup file; however, other personal data remains in
the backup file.
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon > Accounts.
User Guide Get started
41
STRICTLY CONFIDENTIAL
3. If you already added an account to your device, tap The Add Account icon to add another account.
Tips after switching devices
After you have finished switching BlackBerry devices, consider doing the following:
If you have a media card, move it from your old device to your new device.
To receive all of your messages and updates, add email and social networking accounts to your new device.
Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and
then enter the password incorrectly ten times.
Download apps from the BlackBerry World storefront.
Explore the Help app on your device and discover tips and tricks.
Troubleshooting: Device Switch
I can't switch my SIM card to my new BlackBerry 10 device
The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service
provider.
How do I reset my lost or forgotten BlackBerry ID password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch.
User Guide Get started
42
STRICTLY CONFIDENTIAL
Try any of the following:
Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub on the device.
Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a
BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.
Look for memos and tasks in the BlackBerry Remember app.
Transfer apps by downloading them from the BlackBerry World storefront.
I can't transfer items using my media card
Try any of the following:
Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your
desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the
media card and then try transferring the items again.
Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer,
visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.
Display
Change your backlighting
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Display.
3. To adjust the brightness, move the slider back and forth.
Change your font size
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Display.
3. In the Font Size drop-down list, tap the size of font that you want to use.
Set a picture as your wallpaper
1. Open a picture.
2. Tap More > The set as icon > Wallpaper.
User Guide Get started
43
STRICTLY CONFIDENTIAL
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as
your wallpaper.
Change your display language
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input.
3. In the Language drop-down list, tap the language that you want to use.
Change your device's regional settings
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input.
3. In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency,
and number format.
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.
Locking your device doesn't disable alerts for incoming calls or messages.
Press the Power/Lock key on the top of your device.
This illustration shows the Power/Lock key on the top of the device.
To unlock the screen, swipe up from the bottom of the screen.
Lock your device with a password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can
set a password so that you can lock your device when it's in open view or not in use.
1. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Image Settings
> Security and Privacy > Device Password. Set the Device Password switch to On. Enter a password.
2. To lock your device, do one of the following:
Press and hold the Power/Lock key on the top of your device. Tap Lock .
To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of
the screen. Tap Image Settings > Security and Privacy > Device Password > Lock Device After Screen Lock.
User Guide Get started
44
STRICTLY CONFIDENTIAL
To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of
the screen. Tap Image Settings > Security and Privacy > Device Password > Lock Device When Holstered.
To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When
prompted, enter your device password.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps, and personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.
Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
To immediately lock your work space, tap Briefcase .
To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Turn on rotation lock
1. On the home screen, swipe down from the top of the screen.
2. Tap The rotation lock icon .
Connect your device to an HDMI display
1. Using an HDMI cable, connect your BlackBerry device to an HDMI display.
2. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if
you need to change the resolution, on the home screen, swipe down from the top of the screen. Tap
Image Settings > Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use.
The left side of the BlackBerry device showing where to plug in the HDMI cable.
Take a screen shot of your device
To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time.
Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in
your work space.
User Guide Get started
45
STRICTLY CONFIDENTIAL
Search
Search your device
When you search your BlackBerry device from the home screen, your results are categorized by file type and application
type. If you search from within an application, your results are limited to items within the application.
1. Tap The search icon .
2. Enter your search terms.
3. To see all of the results for a particular category, in the lower-right corner of the category, tap The expand icon .
Tip: You can search your device by speaking instead of typing by using the Voice Control app.
Filter your search results
If you know the type of file you're looking for, you can use the search filter to narrow your results. It doesn't matter whether
you turn on the search filter before or after you start your search.The filter is cleared the next time you enter search terms.
1. In the Search application, tap the icon that appears beside the text entry field.
2. Tap the category that you want search results for.
Tip: If you want to find an email that you received from a particular person, instead of searching from the home screen and
using the search filter for the Email category, try searching from the BlackBerry Hub and selecting the From category.
Change your search settings
You can specify whether your BlackBerry device stores your search history, which categories to include in searches, and
which search engines to use to extend your searches to the Internet. You can also clear your search history from this
screen.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Search.
3. Tap the settings you want to change.
4. Change your search settings.
User Guide Get started
46
STRICTLY CONFIDENTIAL
Do more with your search results
There are a variety of actions you can perform with items in your search results right in the search results screen. The
actions available to you depend on what the item is. For example, if one of the search results is an email, you can reply,
forward, flag, and so on without opening the email.
1. Touch and hold a search result.
2. Tap an action.
Tip: The actions you can perform appear as icons on the right side of your screen. To see the names of the icons, slide your
finger over them.
User Guide Get started
47
STRICTLY CONFIDENTIAL
Phone
Phone
Phone at a glance
Image of Phone
Making and receiving calls
Make a call
1. In the Phone app, tap The Dialpad icon .
2. Dial a number.
3. Tap Call.
Call a recent number or speed dial contact
1. In the Phone app, tap The Calls icon .
2. Tap a name, number, or speed dial contact.
Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a recent number. Tap
The Call Using icon .
Call someone from your contact list
1. In the Phone app, tap The Contacts icon .
2. Tap a contact.
3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Call Home
or Call Mobile.
Answer or dismiss a call
When you receive a call, the name or phone number of the caller appears in the middle of your screen.
To answer a call, touch and hold the name or phone number and drag it to the bottom of the screen.
User Guide Phone
48
STRICTLY CONFIDENTIAL
To ignore a call, touch and hold the name or phone number and drag it to the top of the screen.
Use Reply Now to send a message to a caller
If you've turned on the Reply Now feature, you can send a caller a brief message after you've dismissed an incoming call.
You can send a Reply Now message to any caller that is a BBM contact, or to any caller that has a mobile number listed in
your contact list. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller
is not a BBM contact, the Reply Now message is sent as a text message.
After dismissing a call, do any of the following:
To send one of the default Reply Now messages, tap a message.
To compose a new message, tap Custom Message. Type a message and tap Send.
Put a call on hold
While on a call, press and hold Mute until Call Held appears on the screen.
Take notes during a call
While on a call, you can take notes that are saved as entries in BlackBerry Remember.
Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.
1. While on a call, tap Call Note .
2. Type your notes and include information such as a title, due date, and tags.
3. Tap Save.
Start a conference call
1. While on a call, make or answer another call.
2. To merge the calls, tap Merge .
Answer a second call while already on a call
1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:
To put the first call on hold and answer the second call, tap Answer.
To end the first call and answer the second call, touch and hold Answer. Tap Drop.
2. To merge both calls and start a conference call, tap Merge .
To add more people to the conference call, repeat steps 1and 2.
User Guide Phone
49
STRICTLY CONFIDENTIAL
Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1. While on a call, tap Add Call.
2. Do any of the following:
Tap a phone number, name, or speed dial contact.
Tap Contacts . Tap a contact.
Tap Dialpad . Dial a number.
3. To merge both calls and start a conference call, tap Merge .
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1. While in a conference call, to view the conference call participants, tap List .
2. Do one of the following:
To remove a person from the conference call and hang up, tap End Call .
To remove a person from the conference call and keep them in a separate call, tap Split .
Answering calls automatically
You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you
remove your device from a case or holster.
Automatically answer or end a call using a case or holster
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Holster.
3. Do any of the following:
Set the Answer a Call by Removing Device From Holster switch to On.
Set the End Call by Putting Device Back in Holster switch to On.
Automatically answer a call when a headset is connected
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Bluetooth.
User Guide Phone
50
STRICTLY CONFIDENTIAL
3. Set the Automatically Answer a Call When Connected to a Headset switch to On.
When you turn on this feature and you have a headset connected to your BlackBerry device, your calls will automatically be
answered after 5 seconds.
Move a call from your headset to your device
When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset.
You can manually move the call back to the device.
To manually move the call back to your device, while on a call, tap Speaker > Handset.
To move a call back to the headset, tap Speaker . Tap the name of your headset.
Move a call to BBM Video
See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to
must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you
will be asked to add the person to BBM before you start your BBM Video chat.
While on a call, tap BBM Video .
Add a contact or number to your speed dial list
You can add a total of nine contacts or numbers to the speed dial list at the top of the Calls screen. By default, your voice
mail access number is included in your speed dial list.
1. In the Phone app, tap The Calls icon or The Contacts icon .
2. Touch and hold a contact or phone number.
3. Tap The Add to Speed Dial icon .
Delete a contact or number from your speed dial list
1. In the Phone app, tap The Calls icon .
2. In your speed dial list, touch and hold a contact or number.
3. Tap The Delete icon .
Set up your voice mail
Depending on your wireless service provider, this feature might not be supported.
User Guide Phone
51
STRICTLY CONFIDENTIAL
Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you might
have to select a specific phone line first.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Voice Mail.
3. Type your voice mail access number and password.
Once you have set up your voice mail, you can check your voice mail from the calls screen.
Call waiting, call forwarding, and call blocking
Turn on or turn off call waiting
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Call Waiting.
3. Tap the Call Waiting switch.
Set up call forwarding
Depending on your wireless service provider, this feature might not be available.
Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you might
have to select a specific phone line first.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Call Forwarding.
3. Set any of the switches to On.
4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.
Block calls
When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming.
Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless
service provider, this feature might not be supported.
Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you might
have to select a specific phone line first.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Call Blocking.
User Guide Phone
52
STRICTLY CONFIDENTIAL
3. Set any of the switches to On.
The first time that you turn on call blocking, you will be prompted to create a password to lock your call blocking settings.
To change your call blocking password, complete steps 1 and 2, and tap Change Password .
Phone options
Show or hide your number on outgoing calls
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Show my Number.
3. Set the Allow My Number to Appear switch to On.
Adjust the bass and treble of your calls
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Call Audio.
Set up smart dialing
You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers
that you call, so that you don't have to dial the country code or area code when you make a call within your own country.
Smart dialing also makes calling an organization or company easier, too. When you set an extension access number for a
company, you only need to add an extension number in the Contacts app for a contact at that company, and the
company's phone number and extension will be dialed automatically when you call that contact.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Smart Dialing.
To change the default country code or area code, tap Country Code or Area Code.
To set a company's extension access number, tap Set your Extension Access Number.
Tap any of the drop-down lists to change other smart dialing options.
Turn on Priority Calling
If you have multiple phone lines, or if your work phone is associated with your BlackBerry device using the BlackBerry MVS
Client, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can
assign a phone line or app to use when you make calls.
User Guide Phone
53
STRICTLY CONFIDENTIAL
1. In the Phone app, swipe down from the top of the screen.
2. Tap the Settings icon > Priority Calling.
3. Set the Use Priority Calling switch to On.
4. Tap the Phone line drop-down list.
5. Do any of the following:
To set a specific phone line or app as the default when you make all outgoing calls, tap a phone line.
To automatically use your mobile line when you're connected to a mobile network, tap Use Priority Line.
Turn on the Reply Now feature
You'll never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now
feature, you can send a brief message to a caller when you ignore or decline an incoming phone call.
You can send a Reply Now message to any caller that is a BBM contact, or to any caller that has a mobile number listed in
your contact list.
1. In the Phone app, swipe down from the top of the screen.
2. Tap the Settings icon > Priority Calling.
3. Set the Reply Now switch to On.
Once you've turned on the Reply Now feature, you can also edit the default Reply Now messages.
Set up your fixed dialing numbers
When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers
that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you
can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your
SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Fixed Dialing Numbers.
3. Set the Fixed Dialing Numbers switch to On.
4. Enter the SIM security code provided to you by your service provider.
5. Tap OK.
6. Tap Add Number.
7. Type a name and phone number.
View your call summary
If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call
Summary screen.
User Guide Phone
54
STRICTLY CONFIDENTIAL
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Call Summary.
To reset the call times on your Call Summary screen, tap Clear call summary .
Visual Voice Mail
Checking your voice mail from your BlackBerry device
You can view a list of your voice mail messages, play your voice mail messages, and change a variety of voice mail settings
and options from your BlackBerry device, without having to call into your voice mail service. Your voice mail messages can
be automatically downloaded to your device and you can pause, fast-forward, or rewind the voice mail message as you
listen to it. You can also forward a voice mail message, send a reply to the person who left you a voice mail message, or
delete a voice mail message from within the Phone app or the BlackBerry Hub.
Your service provider's voice mail system might automatically delete messages after a certain period of time. If you don't
want a message to get automatically deleted, you can save it to your device.
Depending on your country or region, this service might not be available. You need to subscribe to this service in order to
access the features. Contact your service provider to subscribe.
Listen to a voice mail message
1. In the BlackBerry Hub or the Phone app, tap a voice mail message.
2. Tap Play .
Forward a voice mail message
1. In the BlackBerry Hub or Phone app, touch and hold a voice mail message.
2. Tap the Share icon .
Save a voice mail message
Your service provider's voice mail system might automatically delete messages after a certain period of time. If you don't
want a message to get automatically deleted, you can save it to your device.
1. In the BlackBerry Hub, or the Phone app, touch and hold a voice mail message.
2. Tap Save.
User Guide Phone
55
STRICTLY CONFIDENTIAL
Change your voice mail greeting
Your voice mail greeting is the outgoing message that a caller hears before leaving a voice mail message. Depending on
your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen > tap Settings .
2. Tap the Voice Mail icon > Change Voice Mail Greeting.
3. In the Greeting drop-down list, do one of the following:
To play your phone number as your voice mail greeting, tap Phone Number.
To play your name as your voice mail greeting, tap Name.
To record a custom voice mail greeting, tap Personal Message.
Change your voice mail password
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen > tap Settings > Voice Mail .
2. Tap Change Password.
Prevent voice mail messages from downloading while you are roaming
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen > tap Settings > Voice Mail .
2. Clear the International Roaming check box.
Deactivate voice mail on your device
If you deactivate voice mail on your BlackBerry device, you must contact your wireless service provider to reactivate it.
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings .
3. Tap Voice Mail > Deactivate.
User Guide Phone
56
STRICTLY CONFIDENTIAL
BBM Video
BBM Video at a glance
Screenshot of a BBM Video chat
Start a BBM Video chat
You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device. If you try
to start a BBM Video chat from the Phone or Contacts app with someone who isn't a BBM contact, you will be asked to add
the person to BBM before you start your BBM Video chat.
In a BBM chat, the Phone app, or the Contacts app, tap BBM Video .
Accept or decline a BBM Video chat or BBM Voice chat
Tip: Be sure to check if your contact has invited you to a BBM Video chat or a BBM Voice chat before you accept the
invitation.
When you receive a BBM Video chat or BBM Voice chat invitation, the name of the contact appears in the middle of your
screen.
To accept a chat, touch and hold the name and drag it to the bottom of the screen.
To ignore a chat, touch and hold the name and drag it to the top of the screen.
About BlackBerry Natural Sound
The BlackBerry Natural Sound icon, The BlackBerry Natural Sound icon , appears on the screen during a BBM Video chat
or BBM Voice chat when the right network conditions are present.
BlackBerry Natural Sound technology is designed so that you can share experiences as if you were there. For example, you
can hear nuances and variations in the other person's tone, pick up ambient sounds like music playing in the background,
and experience stereo sound.
Switch cameras or share your screen
By default, your front-facing camera is used during BBM Video chats. While sharing your screen, you can play media files,
such as videos and music, on your device and continue your conversation at the same time.
In a BBM Video chat, do any of the following:
User Guide Phone
57
STRICTLY CONFIDENTIAL
To switch to your rear-facing camera, tap Switch cameras .
To share your screen, tap Screen share .
Mute your microphone in a BBM Video chat
In a BBM Video chat, tap Mute .
Move your video thumbnail around the screen
1. Touch your video thumbnail.
2. Drag the thumbnail to a different corner of the screen.
Move your BBM Video chat to an external display
Before you begin: Connect your device to an external display using Miracast technology. You can also connect your device
to the external screen by using an HDMI cable.
You can move your BBM Video chat to an external display, such as a TV, for a larger picture.
1. During a video chat, tap The Play on an external display icon .
2. Select an option.
BBM Video options
Stop using BBM Video over a mobile network
When you prevent BBM Video from connecting over the mobile network, you can still use BBM Video over a Wi-Fi network.
1. In BBM, swipe down from the top of the screen.
2. Tap Settings .
3. Set the Allow BBM Calls Over Mobile Networks switch to Off.
User Guide Phone
58
STRICTLY CONFIDENTIAL
Ring tones, sounds, and alerts
Change your ring tone, sounds, or alerts
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Notifications.
To change your global notification settings, select a setting in the Mode drop-down list or change the Sound,
Vibrate, LED, Previews, or Volume settings.
To change the notification settings for a particular app, for example the Phone, in the Notifications section, tap
an application. Change the settings.
Turn off all ring tones and sounds except for calls
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Notifications.
3. Select the Phone Calls Only mode.
Tip: To turn on the ring tone for calls while your device is in Bedside mode, open the Clock application, swipe down from
the top of the screen, and tap Clock Settings. Set the Phone Calls in Bedside Mode switch to On.
Set a custom ring tone for a contact
1. In the Contacts app, tap a contact.
2. Tap the edit contact icon .
3. Tap Ring Tone and Notifications.
4. In the Phone Ring Tone drop-down list, tap a ring tone.
5. Tap Back.
6. Tap Save.
Turn off all ring tones and sounds
1. On the home screen, swipe down from the top of the screen.
2. Tap The Silent Mode icon .
User Guide Phone
59
STRICTLY CONFIDENTIAL
View and respond to Instant Preview
notifications
View previews of incoming email, BBM messages, text messages, and more from any application.
When an Instant Preview notification appears on the device screen, do one of the following:
Tap the notification to see your message in the BlackBerry Hub.
Note: If the message is sent to an account that you have not added to the BlackBerry Hub, you receive a prompt to
open the application.
Tap The dismiss icon to dismiss the notification.
Wait until the notification disappears.
Tap The reply icon to answer a BBM message or a text message without leaving your current page.
Turn off the Instant Previews feature
By default, the Instant Previews feature is turned on.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Notifications.
3. Set the Instant Previews switch to Off.
Note: You can display only an application's priority messages as Instant Previews. On the Notifications Settings screen, tap
the application and in the Instant Previews drop-down list tap Priority Only.
Respond directly to an Instant Preview notification
You can reply to your BBM and text messages without leaving your current app.
While you are responding to an Instant Preview notification, incoming messages outside of the current conversation are not
displayed as Instant Previews. A flashing LED, vibration, and sound alert you of these messages. To view the messages,
navigate to the BlackBerry Hub.
1. To respond to an Instant Preview notification, do one of the following while the notification is displayed:
Tap the the reply icon icon.
Press any key on your device's keyboard. To show the keyboard on a device with a touch screen keyboard, swipe
up from the bottom of the screen with two fingers.
2. Type your message.
User Guide Phone
60
STRICTLY CONFIDENTIAL
3. Tap Send or press the Enter key.
Lock Screen Preview notifications
The Lock Screen Preview feature allows you to preview the activity on your device while it's locked. Preview the first few
lines of the most recent email, BBM messages, text messages, and more on your device without having to unlock it.
Turn off the Lock Screen Preview feature
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Display.
3. Set the Lock Screen Notifications switch to Off.
View a Lock Screen Preview notification
1. Perform one of the following actions:
Press the Lock key on the top of your device.
Quickly swipe up from the bottom of the screen to the middle of the screen.
2. Tap the notification icon to view the Lock Screen Preview.
Note: To collapse the Lock Screen Preview view so that only the notification icons are visible, swipe your finger from the
right to the left, or tap the icon.
Troubleshooting: Ring tones, sounds, and
alerts
My device doesn't ring or vibrate when I receive a call
or message
Try the following actions:
On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to
Silent and that the Vibration setting isn't set to Off.
User Guide Phone
61
STRICTLY CONFIDENTIAL
My device doesn't display Instant Preview notifications
If you receive a message in an account associated with your BlackBerry Balance work space while your work space is
locked, the message is not displayed as an Instant Preview notification. However, a flashing LED, vibration, or sound alerts
you when you receive a new message.
My device doesn't display Lock Screen Preview
notifications
Notifications for accounts that are associated with your work space do not appear in the Lock Screen Preview when your
work space is locked. To view work space messages, unlock your device and enter your BlackBerry Balance password.
User Guide Phone
62
STRICTLY CONFIDENTIAL
Messages
BlackBerry Hub
Staying connected with the BlackBerry Hub
The BlackBerry Hub gathers all of the messages and notifications that you receive from your different accounts into one
convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the
same place, see and respond to notifications from your social networking accounts, glance at your upcoming events, and
more.
Email
You can add practically any existing email account to your device—both work and web-based email.
Text messages (SMS/MMS)
If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the
BlackBerry Hub.
Social networking
If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and
send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, keep
on top of your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations
to connect with business contacts, send messages to your connections, and update your LinkedIn status.
BBM and instant messaging
After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.
Calls and voice mail
The BlackBerry Hub also shows you the calls that you made and received, including any missed calls and voice mail
messages.
Upcoming events
Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook
account—friends' birthdays.
Notifications
The BlackBerry Hub also collects your notifications about new PIN messages, time zone changes, software
updates, third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in
the BlackBerry Hub. Tapping on these notifications launches the SIM Toolkit app.
The BlackBerry Hub at a glance
Image of The BlackBerry Hub
User Guide Messages
63
STRICTLY CONFIDENTIAL
Setting up and managing accounts
Tutorial: Setting up an email account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Setting up a Facebook account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up a Facebook account on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Setting up a Twitter account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up a Twitter account on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Setting up a LinkedIn account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up a LinkedIn account on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
User Guide Messages
64
STRICTLY CONFIDENTIAL
Tutorial: Setting up an Evernote account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up an Evernote account on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon > Accounts.
3. If you already added an account to your device, tap The Add Account icon to add another account.
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your
device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
If necessary, change any sync settings.
If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday
Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
User Guide Messages
65
STRICTLY CONFIDENTIAL
Add a work account supported by BlackBerry Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take
advantage of features like BlackBerry Balance. If you organization hasn't upgraded to BlackBerry Enterprise Service 10
and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft
Exchange ActiveSync. For more information, contact your administrator.
Before you begin: Make sure you know the following from your administrator:
Your username
Your enterprise activation password
Server name
1. On the Add Account screen, tap The Advanced icon > Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to
enter your work network password.
Add an email account supported by Microsoft Exchange ActiveSync
Before you begin: Make sure you know the following from your administrator or your email service provider:
Your username and work network password
Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts,
tasks, and notes associated with the account are synced with your BlackBerry device.
1. On the Add Account screen, tap The Advanced icon > Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
To use your organization's VPN, set the VPN switch to On.
To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an
option.
3. Tap Next.
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous
BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a
forwarding email address and then add that email address to your device.
User Guide Messages
66
STRICTLY CONFIDENTIAL
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.
Add an IMAP or POP email account
Before you begin: Make sure you know the following information from your email service provider or administrator:
Messaging server type (POP or IMAP)
Incoming and outgoing messaging server address
Incoming and outgoing messaging server port numbers
Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
For more information, contact your administrator.
1. On the Add Account screen, tap The Advanced icon > IMAP or POP.
2. Enter the account information.
To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the
Sync Interval drop-down list, tap an option.
To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop-
down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Before you begin: Make sure you know the following information:
Your username and password
The email address associated with the account
The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap The Advanced icon > CalDAV or CardDAV.
2. Enter the account information.
3. Tap Done.
User Guide Messages
67
STRICTLY CONFIDENTIAL
Change account settings
You might want to change the settings for an account if you changed the password for the account, if you want to change
the display name for the account, or if you want to use different synchronization settings.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Accounts.
3. Tap an account.
4. Make your changes.
5. Tap Save.
Remove an account from your device
To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account,
you can remove the account from your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Accounts.
3. Tap an account.
4. Tap Delete .
Troubleshooting: Setting up accounts
I can't add an email account
Try the following:
Make sure that your email address and password have been typed correctly.
Make sure that your device is connected to a mobile or Wi-Fi network.
Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap Image
Settings > Accounts > The Add Account icon > The Advanced icon . Tap the type of account that you want to add.
You might need to get additional information about your account from your administrator or email service provider.
If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure you have an activation
password from your administrator.
If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or
email service provider to find out if you need to change any settings for the account.
I can't add a second social networking account
You can add only one Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device.
User Guide Messages
68
STRICTLY CONFIDENTIAL
BlackBerry Hub message list icons
Icon Description
The unread email icon Unread email
The read email icon Read email
The meeting invitation icon Meeting or event invitation
The Facebook notification icon New Facebook notification
The email with attachment icon Email with attachment
The draft email icon Draft message
The conversation thread icon Email messages grouped by subject in a conversation thread
The unread SMS text message icon Unread text message (SMS)
The read SMS text message icon Read text message
The MMS message icon Text message with attachment (MMS)
The draft text message icon Draft text message
The sytem notification icon New system notification
The message pending icon Message hasn't been sent yet
The message sending icon Message is being sent
The message sent icon Message has been sent
The problem sending icon Message could not be sent
Viewing and searching messages
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
experience, and it's always running so that you stay connected no matter what you're doing on your device.
To get to the BlackBerry Hub, on the home screen, slide your finger right.
You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:
User Guide Messages
69
STRICTLY CONFIDENTIAL
BlackBerry smartphone showing a directional arrow moving to the right to show the transition from a view of notifications to
the BlackBerry Hub
Navigate your list of messages and notifications
In the BlackBerry Hub, touch and hold a date bar.
To go to messages and notifications for the next day, tap The Next icon .
To go to messages and notifications for the previous day, tap The Previous icon .
To go to the top of your list of messages and notifications, tap The To Top icon .
To go to the bottom of your list of messages and notifications, tap The To Bottom icon .
View messages by account or message type
All of your messages and notifications appear in the Hub view in the BlackBerry Hub. If you want to see messages only from
a particular account (for example, your personal email account) or by a type (for example, your text messages), you can
filter them.
1. In the BlackBerry Hub, tap The Hub icon .
2. Tap the type of messages that you want to see.
To see all of your messages again, tap The Hub icon > Hub.
View filed email
1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.
2. Tap a folder.
Search for a message
1. In the BlackBerry Hub, tap The Search icon .
2. Type a search term.
To filter your search results by sender, date, subject, and more, tap The advanced search icon .
View unread or flagged messages or messages with attachments
1. In the BlackBerry Hub, tap The Search icon .
2. Leave the Search field empty and tap The advanced search icon .
3. Tap Unread, Flagged, or Attachments.
User Guide Messages
70
STRICTLY CONFIDENTIAL
4. Tap The advanced search icon again.
To see all of your messages again, tap Cancel at the top of the screen.
Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages folder (for work accounts)
or the Unfiled folder (for personal accounts).
Viewing important messages with the BlackBerry Priority Hub
With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the
BlackBerry Hub.
To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the
sender is a frequent contact, and other criteria.
You can help your device learn which messages are important to you by changing the priority of a message. For example, if
a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.
View only your priority messages
1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.
2. Set the View Only Priority Messages switch to On.
Tip: You can also view only your priority messages by tapping The Hub icon > Priority Hub.
Add a message to or remove a message from the BlackBerry Priority Hub
Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which
messages to highlight as priority in the future.
1. In the BlackBerry Hub, touch and hold a message.
To add a message to the BlackBerry Priority Hub, tap The Add Priority icon .
To remove a message from the BlackBerry Priority Hub, tap The Remove Priority icon .
2. In the dialog box, choose a reason why the message is or isn't important.
3. Tap OK.
Change the types of messages that are marked as priority
By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then
those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings.
1. In the BlackBerry Hub, tap The more actions icon > The Settings icon > Priority Hub.
2. Set the Sender has the Same Last Name as Me or Message Sent with High Importance switch to Off.
User Guide Messages
71
STRICTLY CONFIDENTIAL
Turn off the BlackBerry Priority Hub
1. In the BlackBerry Hub, tap The more actions icon > The Settings icon > Priority Hub.
2. Set the Priority Hub switch to Off.
View attachments sent to you
You can quickly find the files sent to you and avoid searching through your messages.
In the BlackBerry Hub, do one of the following:
To see all of the files that you received as attachments, tap The Attachments icon .
To see all attachments from a conversation, tap a conversation. Tap The Attachments icon .
Tip: You can also filter attachments by a specific account. In the BlackBerry Hub, tap the The Hub icon in the bottom left
corner. Tap an account. Tap The Attachments icon .
Sort attachments
You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account.
1. In the BlackBerry Hub, tap The Attachments icon .
2. Tap The more actions icon > The Sort icon .
3. In the Sort drop-down list, tap a sort option.
Share or save your attachments
1. In the BlackBerry Hub, tap the Attachments icon .
2. Touch and hold an attachment.
To share the attachment, tap the Share icon .
To save the attachment, tap the Save icon .
Tip: To share or save multiple attachments, tap the more actions icon > the Select icon . Select some attachments. Tap
the Share icon or the Save icon .
Send email and messages from the BlackBerry Hub
From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn
messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts
that you added to your BlackBerry device.
1. In the BlackBerry Hub, tap The Compose icon .
User Guide Messages
72
STRICTLY CONFIDENTIAL
2. Tap a message type.
3. Add or choose a recipient for your message:
For email, type a contact name or an email address in the To field. You can tap suggested contacts that appear
below the To field to quickly add them to the message.
For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field.
For text messages, type a contact name or a phone number.
For BBM and other chat messages, select a contact from the list.
4. Type your message.
5. Tap Send or the Enter key.
Reply to or forward an email
In an email, do one of the following:
To reply to the email, tap Reply .
To reply to all recipients of the email, tap Reply All .
To forward the email, tap Forward .
Attach a file to an email or text message
If your wireless service plan supports MMS messages, you can add an attachment to a text message.
1. While composing an email or text message, tap The Attach icon . You might need to hide the keyboard to see the
icon.
2. Browse to the file.
3. Tap the file.
Add a BCC recipient to an email
1. While composing a message, tap Menu icon > Add BCC .
2. Type a contact name or email address.
Change text formatting in an email
Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.
1. While composing a message, tap The Format icon . You might need to hide the keyboard to see the icon.
2. Use the formatting toolbar to apply formatting to your text.
User Guide Messages
73
STRICTLY CONFIDENTIAL
Accept spelling suggestions
If spell check is turned on, spelling mistakes are underlined in red as you type.
Tap the underlined word.
To accept a spelling suggestion, tap the suggested word.
To add the word to your personal dictionary, tap Add to Dictionary.
Forward a text message
1. In the BlackBerry Hub, touch and hold a text message.
2. Tap Forward .
Managing messages
Delete a message
In the BlackBerry Hub, do any of the following:
To delete a single message, touch and hold the message. Tap The Delete icon .
To delete more than one message, touch and hold a message. Tap The Select More icon . Tap the other messages you
want to delete. Tap The Delete icon .
To delete all messages before a specific date, touch and hold the date bar. Tap The Delete Prior icon .
Filing email
You might not be able to file an email or create folders for an email, depending on the account that an email is in.
File an email
1. In the BlackBerry Hub, touch and hold an email.
2. Tap File .
3. Tap a folder.
Add, rename, or delete an email folder
In the BlackBerry Hub, tap the drop-down list at the top of the screen.
User Guide Messages
74
STRICTLY CONFIDENTIAL
To add a folder, touch and hold the folder that you want to use as the parent folder. Tap Add Folder . Type a name for
the folder. Tap OK.
To rename a folder, touch and hold the folder. Tap Rename Folder . Type a new name for the folder. Tap OK.
To delete a folder, touch and hold the folder. Tap Delete .
Keep all email from a folder on your device
If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't
automatically download copies of that email. You can have filed email readily available on your device by syncing an email
folder.
1. In the BlackBerry Hub, tap the banner at the top of the screen.
2. Touch and hold a folder.
3. Tap The Enable Folder Sync icon .
Flag a message
When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and
other files to them.
1. In the BlackBerry Hub, touch and hold a message.
2. Tap Flag .
Mark a message as read or unread
In the BlackBerry Hub, do one of the following:
To mark a message as read, touch and hold the message. Tap The Mark Read icon .
To mark a message as unread, touch and hold the message. Tap The Mark Unread icon .
To mark messages before a specific date as read, touch and hold the date bar. Tap The Mark Prior Read icon .
To mark messages before a specific date as unread, touch and hold the date bar. Tap The Mark Prior Unread icon .
Download or share a picture from an email
In a message, touch and hold an embedded picture.
To save the picture, tap Save .
To share the picture, tap Share .
To set the picture as your BBM profile picture, a contact picture, or your wallpaper, tap Set as .
User Guide Messages
75
STRICTLY CONFIDENTIAL
Save a draft email
1. While composing an email, tap Cancel.
2. In the dialog box, tap Save.
Securing your email
You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or
IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of
security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/
MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to
verify that the message is from you and that the message hasn't been changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message,
your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the
message.
Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:
PEM (.pem, .cer)
DER (.der, .cer)
PFX (.pfx, .p12)
Set up S/MIME-protected messaging
You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages
using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.
1. Open a work email message with a certificate attachment.
2. Touch and hold The certificate attachment icon .
3. Tap The Import Certificate icon .
4. If necessary, enter the password.
5. Tap The Back icon .
6. Tap The More icon > The Settings icon > Secure Email.
7. If necessary, tap the S/MIME tab.
8. Set the S/MIME switch to On.
9. Below Signing Certificate, in the drop-down list, tap the certificate that you imported.
10. Below Encryption Certificate, in the drop-down list, tap the certificate that you imported.
User Guide Messages
76
STRICTLY CONFIDENTIAL
Turn on IBM Notes email encryption on your device
Before you begin: To complete this task, you must add a work account that supports IBM Notes email encryption to your
device.
1. In the BlackBerry Hub, tap More actions > The Settings icon > Secure Email.
2. If necessary, tap the NNE tab.
3. Set the NNE switch to On.
Sign or encrypt a message
You must use a work email account that supports S/MIME-protected messages or IBM Notes mail encryption to send a
signed or encrypted email message.
1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.
Tip: You can change the default email security used for messages you send. For example, if you use S/MIME to protect your
messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages
that can be opened only by email applications that support encryption. In the BlackBerry Hub, tap More actions > The
Settings icon > Secure Email. If necessary, tap S/MIME or NNE. Change the email security settings.
Secure email icons
Icon Description
Email signed with secure digital
signature
The email is digitally signed.
Encrypted email The email is encrypted.
Verified digital signature The digital signature was successfully verified.
Signature has not been verified There is not enough information to verify the digital signature.
Signature cannot be verified The digital signature failed verification.
Digital certificate attached A certificate is attached to the email.
Trusted certificate The certificate chain is trusted.
Certificate importing failed The importing of the certificate failed.
Certificate chain error There is an error with the certificate chain.
Certificate chain expired The certificate chain has expired.
User Guide Messages
77
STRICTLY CONFIDENTIAL
Icon Description
Certificate chain credentials
untrusted
The certificate chain is not trusted.
Certificate chain credentials
revoked
The certificate chain has been revoked.
Tips: BlackBerry Hub
Peek at your messages in the BlackBerry Hub from anywhere
Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere
on the device.
1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
2. Slide your finger to the right to peek at the BlackBerry Hub.
To fully open the BlackBerry Hub, continue sliding your finger to the right.
To return to what you were doing, slide your finger back to the left and down.
Gesture showing how to peek at the BlackBerry Hub
Peek at your messages and notifications while you're composing or
viewing a message
In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of
messages and notifications into view.
Gesture showing how to peek at your list of messages and notifications
Jump to the next or previous message
1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages.
2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list.
3. To open the highlighted message, release your finger.
User Guide Messages
78
STRICTLY CONFIDENTIAL
Check your upcoming events from the BlackBerry Hub
You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where
you are.
At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events
start to appear. The more you drag, the more you see.
BlackBerry device showing an arrow moving down toward the bottom of the screen. Shows the gesture
for peeking at your calendar events from within the BlackBerry Hub.
Create a meeting from an email
When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line
from the email, and the recipients of the email become the invitees.
1. In an email, tap The more actions icon > Schedule Meeting .
2. Enter any additional information for the meeting.
3. Tap Save.
Add a contact from the BlackBerry Hub
1. In the BlackBerry Hub, touch and hold a message.
2. Tap The Add to Contacts icon .
To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a
contact from the list.
To add the contact as a new contact, tap The Add icon .
3. Tap Save.
Refresh your list of messages
If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check
for new messages.
In the BlackBerry Hub, tap More actions > Refresh .
User Guide Messages
79
STRICTLY CONFIDENTIAL
BlackBerry Hub settings
Set an out-of-office reply
Some email accounts might not support out-of-office replies.
1. In the BlackBerry Hub, tap The more actions icon > The Settings icon > Email Accounts.
2. Tap an email account.
3. Set the Out of Office Reply switch to On.
4. Type a message in the field.
Add a signature to an email account
1. In the BlackBerry Hub, tap Menu icon > Settings > Email Accounts.
2. Tap an email account.
3. Set the Auto Signature switch to On.
4. Type your signature in the field.
Change your default email address or calendar
When you share something (for example, a picture or a website) by email or when you compose a new email, your
BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a
meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Accounts.
3. Tap Set defaults .
To change the default account that you send email from, in the Email Address drop-down list, tap an account.
To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop-
down list, tap a calendar.
Change how messages are displayed in the BlackBerry Hub
Change whether the date appears at the top of your list of messages and notifications, how senders' names are displayed,
whether pictures are automatically downloaded, and more.
1. In the BlackBerry Hub, tap Menu > Settings Settings > Display and Actions.
2. Change your settings.
User Guide Messages
80
STRICTLY CONFIDENTIAL
View conversation threads instead of single messages
1. In BlackBerry Hub, tap Menu > Settings Settings > Display and Actions.
2. In the Display Style drop-down list, tap Conversation.
Stop showing sent or filed messages in the BlackBerry Hub
In the BlackBerry Hub, tap Menu > The Settings icon Settings > Display and Actions.
To stop showing filed messages, set the Show Filed Messages switch to Off.
To stop showing sent messages, set the Show Sent Messages switch to Off.
Color code your email accounts
To help you distinguish between different types of email in the BlackBerry Hub, you can choose a color for each of your
email accounts. The color appears on the left hand side in your list of messages.
1. In the BlackBerry Hub, tap The more actions icon > The Settings icon > Email Accounts.
2. Tap an email account.
3. In the Account Color drop-down list, tap a color.
Change the accounts that appear in the BlackBerry Hub
If you don't want to see messages for an account in the BlackBerry Hub, you can turn off that account. Calendar and
contact syncing aren't impacted by these settings.
1. In the BlackBerry Hub, tap Menu > Settings Settings > Hub Management.
2. To turn an account on or off, beside the account, tap the switch.
Change options for sending and receiving text messages
In the BlackBerry Hub, tap Menu > Settings Settings > Text Messages.
To receive a delivery or read notification for your messages, tap SMS or MMS. Set the Confirm Delivery or Confirm
Read switch to On.
To allow other devices to see when you received or read a text message with an attachment, tap the MMS tab. Set the
Allow Delivery Confirmation or Allow Read Confirmation switch to On.
To block unwanted MMS messages, tap the MMS tab. Set the Reject Anonymous Messages or Reject Advertisements
switches to On.
To stop receiving MMS messages while you roam, tap the MMS tab. In the Auto Retrieval Mode drop-down list, tap
Home Only.
User Guide Messages
81
STRICTLY CONFIDENTIAL
Change advanced settings for text messages
With the advanced settings for text messages, you can allow special characters, change your routing preference, and more.
1. In the BlackBerry Hub, tap The more actions icon > The Settings icon Settings > Text Messages > The Advanced
icon .
2. Make your changes.
3. Tap Save.
Turn off cell broadcast messages
Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain
geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these
messages, but you can turn off them off if you'd rather not see them.
In the BlackBerry Hub, tap The more actions icon > The Settings icon > Cell Broadcast.
To turn off all cell broadcast messages, set the Enable Cell Broadcast switch to Off.
To turn off messages from a specific channel, beside a channel, tap Remove.
Update your Facebook, Twitter, or LinkedIn status from
the BlackBerry Hub
1. In the BlackBerry Hub, tap The Hub icon .
2. Tap Facebook, Twitter, or LinkedIn.
3. Tap Status .
4. Type your status.
5. Tap Post, Tweet, or Send.
About public warning messages
Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages
are text messages that alert users of possible threats to safety in their area. Messages may include severe weather
warnings, missing child alerts, or national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless
service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For
more information, contact your service provider or administrator.
User Guide Messages
82
STRICTLY CONFIDENTIAL
Unsubscribe from public warning messages
You might not be able to unsubscribe from some public warning messages, depending on your region and wireless
network.
1. In the BlackBerry Hub, tap More actions > Settings > Emergency Alerts.
2. Set the switch beside a type of public warning to Off.
Troubleshooting: BlackBerry Hub
Troubleshooting wizard: I'm having problems using email
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your
email issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/email/en
Note: This troubleshooting wizard is available in English only.
I'm not receiving messages
Try the following:
If you recently changed an account password, make sure that you update the password in the Accounts settings on
your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings >
Accounts. Tap an account. Make your changes. Tap Save.
Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If
you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from
the top of the screen. Tap The Settings icon Settings > Network Connections > Mobile Network. Make sure the Data
Services switch is set to On.
I can only see email for the last 30 days
For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email is 30 days in the
past. To change this setting, on the home screen, swipe down from the top of the screen. Tap Image Settings > Accounts.
Tap the email account. In the Sync Timeframe drop-down list, tap an option. Tap Save.
User Guide Messages
83
STRICTLY CONFIDENTIAL
I can't find my work email in the BlackBerry Hub
If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the
BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a
personal view, which contains your messages and notifications for only your personal accounts.
To see the work view, in the BlackBerry Hub, tap The Hub icon > Switch To Work.
I can't see the recipients for a message
To see the other recipients of a message and the account that you received the message in, in the message, at the top-right
corner of the screen, tap the arrow.
I can't send or forward a text message
You might not be able to forward a text message if the content of the message includes copyright-protected information.
If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to
send text messages, but you might still be able to receive text messages.
I can't attach a file to a text message
The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files
to text messages. Contact your service provider for more information.
User Guide Messages
84
STRICTLY CONFIDENTIAL
Passwords and security
Security
Passwords and locking
There are several types of locks, PINs, and passwords that you can use to help to protect your BlackBerry device.
If you use your device for work, your organization might already have security settings in place, such as requiring a
password to unlock your device.
BlackBerry ID
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you
change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the
same BlackBerry ID for all of your BlackBerry devices.
Log in with your BlackBerry ID to do the following and much more:
Keep track of your app purchases and payment options from the BlackBerry World storefront.
Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry device.
Start and stop BlackBerry Protect.
Password locking and screen locking
While your device is locked, you can still receive notifications of new email and text messages, make an emergency phone
call, view your battery charge level, set an alarm, or take a picture.
To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorized use of your
device, you need to set a device password.
In your display and security settings, you can set your device to lock itself after a certain amount of inactivity. You can also
write a custom message that displays on the locked screen.
If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data regularly. By
default, for security reasons your device data is deleted when an incorrect password is entered ten times.
User Guide Passwords and security
85
STRICTLY CONFIDENTIAL
BlackBerry Balance and the work space password
If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance
technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.
Your administrator may require you to set a work space password to protect files, apps, and data associated with your
organization, such as your work email account. You can use the same password for both your work space and device.
If you enter your work space password more than the allowed number of times, your work space and the contents within it
are deleted. You can reduce or increase the number of allowed work password attempts in your Balance settings.
Network lock and unlock code
To use a SIM card from another service provider, for example, if you’re travelling and want to use a local service provider’s
network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone Network
Lock settings for your SIM card.
If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For
assistance, you can contact your service provider.
SIM card PINs
You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to prevent unauthorized
use of your SIM card in another device. For example, if you lost your SIM card and someone tried to use it in another device,
the SIM card can't be used unless the PIN is entered correctly. If you exceed the number of allowed attempts to enter the
SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your wireless service provider for a
PUK code.
A SIM card PIN2 is designed to enable certain phone features like fixed dialing.
To get a SIM card PIN, contact your service provider and turn on SIM card security in your security settings.
Lock or unlock your device
Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.
Locking your device doesn't disable alerts for incoming calls or messages.
Press the Power/Lock key on the top of your device.
This illustration shows the Power/Lock key on the top of the device.
User Guide Passwords and security
86
STRICTLY CONFIDENTIAL
To unlock the screen, swipe up from the bottom of the screen.
Lock your device with a password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can
set a password so that you can lock your device when it's in open view or not in use.
1. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Image Settings
> Security and Privacy > Device Password. Set the Device Password switch to On. Enter a password.
2. To lock your device, do one of the following:
Press and hold the Power/Lock key on the top of your device. Tap Lock .
To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of
the screen. Tap Image Settings > Security and Privacy > Device Password > Lock Device After Screen Lock.
To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of
the screen. Tap Image Settings > Security and Privacy > Device Password > Lock Device When Holstered.
To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When
prompted, enter your device password.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps, and personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.
Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
To immediately lock your work space, tap Briefcase .
To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Unlock your device with a network unlock code
Before you begin: To obtain the unlock codes for your BlackBerry device, contact your service provider.
Your device might be network locked which allows your device to make a mobile network connection with only your current
service provider. For example, if you want to use a SIM card from another service provider, you might need to enter an
unlock code.
Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the
screen. Tap Image Settings > About > SIM Card.
User Guide Passwords and security
87
STRICTLY CONFIDENTIAL
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > SIM Card.
3. In the Phone Network Lock section, tap a locked item.
4. When prompted, enter the unlock code.
CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of
allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your
service provider.
Change or remove your device password
CAUTION:
If you can't remember your password, the only way to change your password or regain access to your BlackBerry device is
to delete all of your data by completing a security wipe.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Device Password > Change Password.
To stop using a password, set the Device Password switch to Off.
Change your work space password
1. On the home screen, swipe down from the top of the screen.
2. Tap Balance > Change Password.
3. To unlock your work space and BlackBerry device using the same password, set the Use as my device password
switch to On.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Protect your SIM card with a PIN
You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device. For example, if you lost your
SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.
You can request the PIN for your SIM card from your service provider.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > SIM Card.
3. Set the SIM Card PIN Lock switch to On.
4. Type the SIM card PIN that your service provider gave you.
User Guide Passwords and security
88
STRICTLY CONFIDENTIAL
CAUTION: If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To
unblock your SIM card, contact your service provider.
Change your SIM card PIN
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > SIM Card.
To change the PIN that protects your SIM card, tap Change PIN 1.
To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2.
Finding and protecting a lost device
BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data
if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account.
After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com and sign in with your
BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring
(even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact
you. If your device is stolen, you can remotely lock it, change the password, or delete all of the data from your device.
If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to
remotely change your password or locate your device.
Set up BlackBerry Protect on your device
To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry Protect.
3. Set the BlackBerry Protect switch to On.
4. To be able to view the current location of your device on a map, tap Location Settings. Set the Location Services
switch to On.
Tip: To use BlackBerry Protect features, go to http://protect.blackberry.com and sign in with your BlackBerry ID.
Tutorial: Setting up BlackBerry Protect on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up BlackBerry Protect on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
User Guide Passwords and security
89
STRICTLY CONFIDENTIAL
Setting security permissions for apps
BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an
application can access on your BlackBerry device. For example, you can control whether an app can access your email,
contacts, pictures or the location of your device. Keep in mind that some applications require specific permissions to work.
You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World
storefront.
When you open an app for the first time, your device might display a list of the files and features that the app wants to
access. If something doesn't seem right to you, you can reject the app's request to access an item. For example, you might
download a game that requests access to your messages, which might make sense if the game includes a feature to share
your game score. However, if you aren't comfortable with the game having the ability to compose and view your email
messages, you can turn off access to messages or delete the app. You can view or change permissions for most apps in
your device settings.
For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you
decline, the prompt will appear again the first time you open the app. You can't change the application permissions later
unless you delete and reinstall the app.
Change or view app permissions
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Application Permissions.
To view permissions for a particular app, tap an app.
To view which apps use a particular permission, tap All Permissions. Tap the permission that you want.
3. To turn on or turn off a permission, tap the switch.
Tip: If an app isn't working as you expect it to, consider setting all of the permissions the app requests to On.
Securing your email
You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or
IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of
security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/
MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to
verify that the message is from you and that the message hasn't been changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message,
your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the
message.
Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:
User Guide Passwords and security
90
STRICTLY CONFIDENTIAL
PEM (.pem, .cer)
DER (.der, .cer)
PFX (.pfx, .p12)
Set up S/MIME-protected messaging
You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages
using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.
1. Open a work email message with a certificate attachment.
2. Touch and hold The certificate attachment icon .
3. Tap The Import Certificate icon .
4. If necessary, enter the password.
5. Tap The Back icon .
6. Tap The More icon > The Settings icon > Secure Email.
7. If necessary, tap the S/MIME tab.
8. Set the S/MIME switch to On.
9. Below Signing Certificate, in the drop-down list, tap the certificate that you imported.
10. Below Encryption Certificate, in the drop-down list, tap the certificate that you imported.
Sign or encrypt a message
You must use a work email account that supports S/MIME-protected messages or IBM Notes mail encryption to send a
signed or encrypted email message.
1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.
Tip: You can change the default email security used for messages you send. For example, if you use S/MIME to protect your
messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages
that can be opened only by email applications that support encryption. In the BlackBerry Hub, tap More actions > The
Settings icon > Secure Email. If necessary, tap S/MIME or NNE. Change the email security settings.
Secure email icons
Icon Description
Email signed with secure digital
signature
The email is digitally signed.
Encrypted email The email is encrypted.
Verified digital signature The digital signature was successfully verified.
User Guide Passwords and security
91
STRICTLY CONFIDENTIAL
Icon Description
Signature has not been verified There is not enough information to verify the digital signature.
Signature cannot be verified The digital signature failed verification.
Digital certificate attached A certificate is attached to the email.
Trusted certificate The certificate chain is trusted.
Certificate importing failed The importing of the certificate failed.
Certificate chain error There is an error with the certificate chain.
Certificate chain expired The certificate chain has expired.
Certificate chain credentials
untrusted
The certificate chain is not trusted.
Certificate chain credentials
revoked
The certificate chain has been revoked.
Wipe your device to delete your data
Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to
permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files,
documents, browser bookmarks, and settings.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Security Wipe.
3. Type blackberry.
4. Tap Delete Data.
When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/
Lock key on the top of your device.
Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card and media card.
Delete your work space
If you no longer want to associate your device with your organization's network, you can remove only your work space. The
apps and files stored in your personal space are left intact.
CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files,
messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator.
1. On the home screen, swipe down from the top of the screen.
2. Tap Balance > Delete.
User Guide Passwords and security
92
STRICTLY CONFIDENTIAL
About BlackBerry Balance
BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry
device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so
that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally
copying work data into a personal app, or displaying confidential work data during a BBM Video chat.
By default, your device uses the personal space. You can it use for activities such as taking pictures, downloading videos,
playing games online, saving files to a media card, and posting on a social network.
In your work space, you can access your work email, contacts, and calendar, create work documents, and browse to
corporate intranet sites. Your work space can include a separate version of BlackBerry World that contains the applications
you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work
space to reveal the details about your work data.
You can quickly switch between spaces from the home screen. You can access both personal data and work data from
certain places, such as Search.
Switch between your personal and work spaces
When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal
and work spaces.
Tip: To differentiate between your work space and personal space, you can set a different wallpaper for your personal
space.
Do one of the following:
To switch between pictures in your work space or personal space, in the Pictures app, slide your finger down on the
middle of the screen. Tap Open Work Pictures or Open Personal Pictures.
To switch between spaces within Adobe Reader, Documents To Go, and File Manager, tap The more tabs icon . Tap
Personal or Work.
To switch between spaces from the home screen, in the middle of the home screen where all your apps appear, slide
your finger down. Tap Personal or Work.
BlackBerry device showing a directional arrow moving downwards from the top of the screen. Shows the switch between
spaces gesture.
Using Parental Controls
Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can
turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people
in the Contacts app.
User Guide Passwords and security
93
STRICTLY CONFIDENTIAL
Parental Controls settings are protected with a password, making them difficult to change or turn off without your
knowledge. You can set your device so that the Parental Controls password is required to add an email or social networking
account, or to purchase an app from the BlackBerry World storefront.
Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available.
Restrict or limit access to features and content
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Parental Controls.
3. Make sure that the Parental Controls switch is set to On.
4. Enter the Parental Controls password.
5. Tap to change the options.
Turn on encryption
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Encryption.
3. Do any of the following:
Set the Device Encryption switch to On.
Set the Media Card Encryption switch to On.
CAUTION: Try to decrypt or back up your encrypted media card files before a security wipe, which is designed to delete
your BlackBerry device data including the encryption key. You can't access encrypted media card files without this
encryption key.
Import a certificate from your computer
1. Do one of the following:
To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB
cable. If necessary, on your computer, enter your device password.
To import the certificate using a Wi-Fi connection, tap Storage and Access. Set the Access using Wi-Fi switch to
On. Type a storage access password. Tap Identification on Network and make note of the Username.
2. On your device, swipe down from the top of the home screen.
3. Tap Settings Settings > About.
4. In the drop-down list, tap Network.
5. In the Wi-Fi or USB section, make note of the IPv4 address.
6. On your computer, navigate to and copy a certificate file.
User Guide Passwords and security
94
STRICTLY CONFIDENTIAL
If your computer uses a Windows operating system, in a Run command, type the IP address in the following
format: \\xxx.xxx.xxx.xxx.
If your computer uses a Mac operating system, select Go > Connect to Server. Type the IP address in the
following format: smb://xxx.xxx.xxx.xxx.
7. Do one of the following:
If your computer uses a Windows operating system, open the media\downloads folder. If necessary, enter the
username and storage access password.
If your computer uses a Mac operating system, open the media/downloads folder. If necessary, enter the
username and storage access password.
8. Paste the certificate into the media\downloads or media/downloads folder.
9. On your device, tap Back > Security and Privacy > Certificates > Import.
10. Follow the instructions on the screen.
Managing VPN profiles
A VPN profile contains the information that you need to log in to your organization's network over a VPN or Wi-Fi
connection. Depending on your organization, you might have more than one VPN profile on your BlackBerry device.
For more information on VPN profiles, contact your administrator.
Add a VPN profile
Before you begin: You need a Wi-Fi or VPN connection before you can add a new VPN profile.
You might have one or more VPN profiles on your BlackBerry device, depending on the options that your administrator sets
for you.
If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles might be automatically
added and you don't have to manually add a VPN profile. If you don't see an option to add a VPN profile, then your
administrator has turned off this type of connection.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Network Connections > VPN > Add.
3. Complete the fields. If you don't have the required information, contact your administrator.
4. Tap Save.
About smart cards
You can use a smart card and your device password to unlock your BlackBerry device. You can also use smart card
certificates to send S/MIME-protected messages.
User Guide Passwords and security
95
STRICTLY CONFIDENTIAL
Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using the
BlackBerry Smart Card Reader or a microSD smart card. Private key operations such as signing and decryption use the
smart card. Public key operations such as verification and encryption use the public certificates on your device.
Using a smart card with your device
Use two-factor authentication
You can use a smart card and your BlackBerry device password to unlock your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Security and Privacy > Device Password > Authenticator Settings.
3. Set the Smart Card User Authenticator switch to On.
To set your device to remember the format of the password that you type in a password field (numeric or
alphanumeric), set the Smart Password Entry switch to On.
To set your device to lock when you remove your smart card from your device or BlackBerry Smart Card Reader,
set the Lock on Card Removal switch to On.
To set your device to use a smart card to unlock your device or your work space, in the Use Authenticator for
drop-down list, tap Device or Work.
Import a certificate from a smart card
Before you begin: You can import a certificate from a microSD smart card inserted in your BlackBerry device, or a
BlackBerry Smart Card Reader that is paired with your device using Bluetooth technology.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Security and Privacy > Smart Card > Import Certificates.
3. Follow the instructions on the screen.
Store your smart card password on your device
You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as
often. To clear the cache, lock your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Security and Privacy > Smart Card.
3. Set the PIN Caching switch to On.
User Guide Passwords and security
96
STRICTLY CONFIDENTIAL
Turn off LED notifications for a smart card
The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this indicator.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Security and Privacy > Smart Card.
3. Set the LED Activity Indicator switch to Off.
Frequently asked questions: Security
How do I reset my device password if I forget it?
Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For
security reasons, the only way that you can reset your password without knowing your current password is to delete all of
your device data. You can do this by entering an incorrect device password multiple times.
BlackBerry recommends that you regularly create and save a backup file on your computer.
What content is in my work space and my personal space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so
that you have a work space and a personal space.
Open work apps appear with a Briefcase icon on the home screen.
Depending on the rules set by your administrator, some apps and features might be available in your work space, personal
space, or both. The table below describes the default behavior for most apps.
Description Apps
These apps are available only in your work space and
display work data. BlackBerry Work Drives
BlackBerry World for Work
These apps are available only in your personal space and
display personal data.
Depending on the rules set by your administrator, you might
have access to work contacts in the Phone, BBM, and text
messaging apps.
• BBM
BlackBerry Protect
BlackBerry Story Maker
BlackBerry World
• Calculator
• Camera
• Clock
User Guide Passwords and security
97
STRICTLY CONFIDENTIAL
Description Apps
• Compass
• Facebook
Media card
• Phone
SIM card
Smart Tags
Text messaging
• Twitter
Video camera
Voice Activated Dialing
• Weather
• YouTube
These apps and features are available in your work space
and personal space. Your work and personal data is
displayed together.
BlackBerry Bridge
BlackBerry Hub
BlackBerry Remember
• Bluetooth
• Calendar
• Contacts
• NFC
• Search
These apps are available in your work space and personal
space. Depending on which space you open an app in, you
can access either your work data or personal data.
You can open two instances of these apps at the same time.
BlackBerry Maps
• Box
• Browser
Documents To Go
File Manager
• Music
Password Keeper
• Pictures
• Videos
Voice Control (icon appears in the personal space only)
Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access
your organization's Wi-Fi or VPN network.
User Guide Passwords and security
98
STRICTLY CONFIDENTIAL
To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen.
Tap Balance. See the Personal App Connections section.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps
that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only
accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from
your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal
space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but
you can't use a picture that you downloaded from an email message sent to your work account.
What happens to my device data if I leave my organization?
Your administrator can delete all of your BlackBerry device data, including your personal content. This feature helps to
secure your device if your device was lost or stolen.
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from your
device and leave your personal data and applications intact. Some of your personal data might be deleted from your device
if it overlaps with your work data (for example, a personal contact who works in your organization).
If you prefer to keep your personal data intact and only remove work data from your device, contact your administrator.
Work space and BlackBerry Balance
About BlackBerry Balance
BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry
device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so
that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally
copying work data into a personal app, or displaying confidential work data during a BBM Video chat.
By default, your device uses the personal space. You can it use for activities such as taking pictures, downloading videos,
playing games online, saving files to a media card, and posting on a social network.
In your work space, you can access your work email, contacts, and calendar, create work documents, and browse to
corporate intranet sites. Your work space can include a separate version of BlackBerry World that contains the applications
you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work
space to reveal the details about your work data.
User Guide Passwords and security
99
STRICTLY CONFIDENTIAL
You can quickly switch between spaces from the home screen. You can access both personal data and work data from
certain places, such as Search.
Switch between your personal and work spaces
When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal
and work spaces.
Tip: To differentiate between your work space and personal space, you can set a different wallpaper for your personal
space.
Do one of the following:
To switch between pictures in your work space or personal space, in the Pictures app, slide your finger down on the
middle of the screen. Tap Open Work Pictures or Open Personal Pictures.
To switch between spaces within Adobe Reader, Documents To Go, and File Manager, tap The more tabs icon . Tap
Personal or Work.
To switch between spaces from the home screen, in the middle of the home screen where all your apps appear, slide
your finger down. Tap Personal or Work.
BlackBerry device showing a directional arrow moving downwards from the top of the screen. Shows the switch between
spaces gesture.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps, and personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.
Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
To immediately lock your work space, tap Briefcase .
To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Change your work space password
1. On the home screen, swipe down from the top of the screen.
User Guide Passwords and security
100
STRICTLY CONFIDENTIAL
2. Tap Balance > Change Password.
3. To unlock your work space and BlackBerry device using the same password, set the Use as my device password
switch to On.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Delete your work space
If you no longer want to associate your device with your organization's network, you can remove only your work space. The
apps and files stored in your personal space are left intact.
CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files,
messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator.
1. On the home screen, swipe down from the top of the screen.
2. Tap Balance > Delete.
Frequently asked questions: Work space and
BlackBerry Balance
Does my device have BlackBerry Balance?
BlackBerry Balance is available only to BlackBerry devices associated with a BlackBerry Enterprise Server.
To confirm if your device uses BlackBerry Balance, do one of the following:
On the home screen, swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list,
scroll and look for Work Space. If you don't see that, or you see Work Space Only, your device isn't set up to use
BlackBerry Balance.
On the home screen, swipe down from the top of the screen. Tap Settings > Balance.
In the middle of the home screen where all your apps appear, slide your finger down. Tap Personal or Work.
How do I set up BlackBerry Balance?
BlackBerry Balance must be set up by your administrator and requires a work account associated with a BlackBerry
Enterprise Server. After BlackBerry Balance is set up, a work space is automatically added to your BlackBerry device and
you are prompted to finish the activation.
User Guide Passwords and security
101
STRICTLY CONFIDENTIAL
What content is in my work space and my personal space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so
that you have a work space and a personal space.
Open work apps appear with a Briefcase icon on the home screen.
Depending on the rules set by your administrator, some apps and features might be available in your work space, personal
space, or both. The table below describes the default behavior for most apps.
Description Apps
These apps are available only in your work space and
display work data. BlackBerry Work Drives
BlackBerry World for Work
These apps are available only in your personal space and
display personal data.
Depending on the rules set by your administrator, you might
have access to work contacts in the Phone, BBM, and text
messaging apps.
• BBM
BlackBerry Protect
BlackBerry Story Maker
BlackBerry World
• Calculator
• Camera
• Clock
• Compass
• Facebook
Media card
• Phone
SIM card
Smart Tags
Text messaging
• Twitter
Video camera
Voice Activated Dialing
• Weather
• YouTube
These apps and features are available in your work space
and personal space. Your work and personal data is
displayed together.
BlackBerry Bridge
BlackBerry Hub
BlackBerry Remember
• Bluetooth
• Calendar
User Guide Passwords and security
102
STRICTLY CONFIDENTIAL
Description Apps
• Contacts
• NFC
• Search
These apps are available in your work space and personal
space. Depending on which space you open an app in, you
can access either your work data or personal data.
You can open two instances of these apps at the same time.
BlackBerry Maps
• Box
• Browser
Documents To Go
File Manager
• Music
Password Keeper
• Pictures
• Videos
Voice Control (icon appears in the personal space only)
Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access
your organization's Wi-Fi or VPN network.
To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen.
Tap Balance. See the Personal App Connections section.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps
that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only
accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from
your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal
space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but
you can't use a picture that you downloaded from an email message sent to your work account.
What happens to my device data if I leave my organization?
Your administrator can delete all of your BlackBerry device data, including your personal content. This feature helps to
secure your device if your device was lost or stolen.
User Guide Passwords and security
103
STRICTLY CONFIDENTIAL
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from your
device and leave your personal data and applications intact. Some of your personal data might be deleted from your device
if it overlaps with your work data (for example, a personal contact who works in your organization).
If you prefer to keep your personal data intact and only remove work data from your device, contact your administrator.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if you add a work account that is associated with a BlackBerry Enterprise
Server and the SIM card in your device doesn't have services activated correctly.
If your device is quarantined, your administrator might delete the data on your device, prevent access to unlock your
device, or remove your device from your organization's network.
To leave quarantine, try using a different SIM card or changing your service plan. For further assistance, contact your
administrator.
BlackBerry ID
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With
BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps
when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new
BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.
Set up a new BlackBerry ID
Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email
address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID
username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't
have to be associated with your BlackBerry device.
1. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create
New.
2. Complete the instructions on the screen.
User Guide Passwords and security
104
STRICTLY CONFIDENTIAL
Change your BlackBerry ID password
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > BlackBerry ID.
3. Tap Change Password.
Change your BlackBerry ID information
You can change your username, screen name, first name, or last name.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > BlackBerry ID.
3. Tap Edit .
Tutorial: Creating a BlackBerry ID on a BlackBerry 10
device
This tutorial provides you with the opportunity to see and then practice creating a BlackBerry ID on a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Signing in with a BlackBerry ID on a
BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice signing in with a BlackBerry ID on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
User Guide Passwords and security
105
STRICTLY CONFIDENTIAL
Using your BlackBerry ID to switch devices
Using your BlackBerry ID on a new device
When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username
and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps
and settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on
your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
Find your BlackBerry ID on your old device
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using
your existing BlackBerry ID, as many of your apps and settings are associated with it.
1. On the home screen of your old device, click Options.
2. Depending on your device, do one of the following:
Click Third Party Applications > BlackBerry ID.
Click Device > BlackBerry ID.
Click BlackBerry ID.
FAQ: BlackBerry ID
How do I reset my lost or forgotten BlackBerry ID password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
User Guide Passwords and security
106
STRICTLY CONFIDENTIAL
What is the difference between my BlackBerry ID username and screen
name?
Your BlackBerry ID username is the email address that you use when you log in using your BlackBerry ID. The BlackBerry
ID screen name is the name that appears when you submit app reviews in the BlackBerry World storefront.
Why do I need to re-enter my BlackBerry ID password?
After a certain amount of time, if you aren't actively using the app or service that supports BlackBerry ID, you might be
prompted to re-enter your password. For example, you might be prompted to re-enter your BlackBerry ID password before
you download apps from the BlackBerry World storefront.
You might also be required to re-enter your BlackBerry ID if you change any of your BlackBerry ID information, delete all of
the data on your BlackBerry device, or update the software on your device.
Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID
You can only sign in with one BlackBerry ID on your BlackBerry device. If you want to sign out and then sign in with a
different BlackBerry ID, you must delete all of the data from your device.
Troubleshooting wizard: I need help with my
BlackBerry ID
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your
BlackBerry ID issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/blackberryID/en
Note: This troubleshooting wizard is available in English only.
Password Keeper
About Password Keeper
You can use the Password Keeper application to store all your passwords in one place on your BlackBerry device. You can
also use Password Keeper to generate random passwords that contain numbers, letters, and symbols if you want a
password that is difficult to guess.
User Guide Passwords and security
107
STRICTLY CONFIDENTIAL
Password Keeper is designed to encrypt your passwords to protect them. When you type your password for Password
Keeper, Password Keeper decrypts your passwords, so you can see them.
Transfer passwords to Password Keeper
You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To
transfer the passwords, you must have backed up the password data as part of the backup file during the device switch
process, or created a backup of your current passwords on your BlackBerry 10 device. If you saved the password data to a
media card, the device automatically detects this data on the media card. If you haven't saved your backup data to a media
card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.
1. On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World storefront.
2. On the home screen, tap Password Keeper.
3. Enter your Password Keeper password.
4. Swipe down from the top of the screen.
5. Tap Settings Settings > Import Passwords.
6. Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device
to the Password Keeper app.
Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are
imported. Credit card credentials are not imported.
After the Password Keeper data is imported, it is removed from the backup file; however, other personal data remains in
the backup file.
Manage passwords in Password Keeper
You can add, change, or delete password records in Password Keeper.
To manage your records perform any of the following actions:
To add a record, tap the Add icon . Type the required information, and tap Save.
To edit a record, select a record and tap the Edit icon . Edit the information, and tap Save.
To delete a record, touch and hold a record and tap the Delete icon .
Tip: You can multiselect records to delete by tapping the Select More icon .
Change the Password Keeper password
1. In the Password Keeper application, swipe down from the top of the screen. Tap the Settings icon > Change
Password Keeper Password.
2. Type your current password for Password Keeper.
User Guide Passwords and security
108
STRICTLY CONFIDENTIAL
3. Tap Next.
4. Type a new password.
5. Tap Save.
Use a password or username from Password Keeper
You can copy a password or username and paste it into your login information on a website.
1. In Password Keeper, select a password or username to copy.
2. Tap Copy Password or Copy Username.
The message "Username/Password copied to clipboard successfully" appears.
3. To paste the password or username, do any of the following on the appropriate website:
Tap the text field > More actions > Paste.
Tap and hold the text field. Tap Paste.
Prevent password and username copying
You can turn on or turn off the password and username copying feature at any time.
1. In the Password Keeper application, swipe down from the top of the screen. Tap Settings .
2. Clear the Allow Clipboard Copy checkbox.
The Copy Password and Copy Username options are no longer available. You cannot copy and paste your passwords or
usernames. You must type them manually instead.
Hide or show passwords in Password Keeper
To hide or show a password in the Password Keeper application, do any of the following:
In Password Keeper, swipe down from the top of the screen. Tap Settings . Select or clear the Show Password
checkbox.
After entering a password in a password field, tap Hide or unhide .
Generate a random password
You can change the criteria for generating random passwords in the Password Keeper application.
1. Tap the Settings icon , and do any of the following:
Change the Length field.
Select or clear the Include Letters, Include Numbers, or Include Symbols checkboxes.
User Guide Passwords and security
109
STRICTLY CONFIDENTIAL
2. In the home screen of the Password Keeper application, tap the Add icon .
3. Type the website and username information.
4. Tap Generate a Password.
Note: If password copying is turned off, you must type the generated password (letters, numbers, and symbols) when you
want to use it.
Search in Password Keeper
1. In the Password Keeper application, tap Search .
2. Type the title, username, website name, or notes you are searching for.
3. Select the appropriate record.
If no results are found during your search, you can add a new password record by tapping Add to Password Keeper.
Lock Password Keeper
There are two ways to lock Password Keeper. You can lock it manually or set the option to have Password Keeper lock
automatically when you minimize the application or lock the screen.
In the Password Keeper application, swipe down from the top of the screen, and do one of the following:
To lock manually, tap the Lock icon .
To lock automatically, tap the Settings icon . Select or clear the appropriate checkbox.
Create security questions and answers in Password
Keeper
You can create personalized security questions and answers for Password Keeper records so that your passwords are
difficult to guess.
1. Add a new record or select an existing record in Password Keeper and tap the Edit icon .
2. In the Add or Edit screen, tap the Add icon .
3. Select a Generic security question from the list or create a personalized question by tapping the Add icon .
4. Type in your security answer or tap Generate an Answer.
5. Tap Save.
User Guide Passwords and security
110
STRICTLY CONFIDENTIAL
Duplicate the password record
To create a new record based on existing information stored in the Password Keeper application, complete the following:
1. In Password Keeper, touch and hold a record.
2. Tap the Duplicate icon .
3. Change or remove the existing information, and tap Save.
Add a password record to your favorites
You can list a record as a favorite. Favorites appear at the top of your records list in Password Keeper.
1. In Password Keeper, touch and hold a record.
2. Tap the Add to Favorites icon .
Share text and websites with Password Keeper
To add websites or text to your Password Keeper records, do all of the following:
1. Open any application or browse to a website and select the information you want to share with Password Keeper.
2. Tap the More Actions icon > the Share icon .
3. Tap Password Keeper.
4. Add any additional information to your new record.
5. Tap Save.
User Guide Passwords and security
111
STRICTLY CONFIDENTIAL
Media
Camera
Camera app at a glance
This screenshot shows the Camera app
Taking pictures and recording videos
Take a picture
1. Make sure that The camera icon is selected.
To change what the camera focuses on, drag the focus box anywhere on the screen.
To zoom in or zoom out, slide your fingers apart or together on the screen. Zoom only works in Normal and
Stabilization shooting modes.
2. Do any of the following:
To take one picture, tap anywhere on the screen.
To take continuous pictures when you have Burst shooting mode turned on, touch and hold the screen. The
camera will stop taking pictures when you take your finger off of the screen.
Tip:
To turn on grid lines, in the Camera app, swipe down from the top of the screen. Tap The Settings icon . Set the Display
Grid Lines switch to On.
Record a video
1. Make sure that The video camera icon is selected.
2. To change what the video camera focuses on, drag the focus box anywhere on the screen.
3. To zoom out or zoom in, slide your fingers together or apart on the screen.
4. To start recording, tap anywhere on the screen.
To stop recording, tap the screen again.
User Guide Media
112
STRICTLY CONFIDENTIAL
Turn on autofocus lock
You can use the autofocus lock on your BlackBerry device to take multiple pictures without having to wait for the focus to
adjust between pictures.
When the focus box turns green, touch and hold inside of the focus box.
A lock icon appears in the focus box when autofocus is set.
To turn off autofocus, drag the focus box anywhere on the screen or tap the lock icon inside of the focus box.
Switch between the camera, the video camera, and Time Shift mode
In the Camera app, you can take pictures and record videos using the camera, video camera, and Time Shift capture
modes.
1. Tap your current capture mode: The camera icon , The video camera icon , or The Time Shift icon .
2. Tap the capture mode that you want to use.
Access the Camera app from the Lock screen
On the Lock screen, touch and hold Camera .
Peek at the last picture or video that you took
You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted.
1. Touch and hold the thumbnail at the bottom of the screen.
2. Drag your finger up to expand the thumbnail.
3. Do one of the following:
To return to the Camera app, lift your finger from the screen.
To delete the picture or video, slide you finger right onto the delete icon.
To share the picture or video, slide your finger right onto the share icon.
Using Time Shift mode
Time Shift mode lets you take a bunch of photos at once so that you can pick the best one of the set. Did someone blink in
every shot, or cough just as you took the picture? You can fix that by swapping in different expressions for any person until
everybody is picture perfect.
User Guide Media
113
STRICTLY CONFIDENTIAL
Take the best picture possible using Time Shift mode
1. Make sure The Time Shift icon is selected.
2. Take a picture and keep the camera steady until the picture appears.
3. Move the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap The Save icon .
Replace a person's expression using Time Shift mode
1. Make sure Time Shift mode is selected.
2. Take a picture.
3. Drag the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap a recognized face.
5. Use the dial to browse the available expressions.
6. Tap anywhere on the screen.
7. Tap Save .
Change the capture settings
You can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera
and back camera, and more.
1. Tap the more actions icon .
2. Tap the setting that you want to change.
To return to Normal mode, tap the mode icon in the upper-left corner of the camera screen.
Shooting modes
Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode
to take multiple pictures quickly.
Note: Shooting modes don't apply to the Time Shift mode.
Icon Description
The Normal mode icon. Normal
This mode is available for the camera and the video
camera. Normal mode acts the most like a regular camera
User Guide Media
114
STRICTLY CONFIDENTIAL
Icon Description
or video camera and takes a single picture or video at a
time.
The Stabilization mode icon. Stabilization
This mode is available for the camera and video camera.
Stabillization mode can reduce the blurriness caused by
camera movement when taking pictures and recording
videos.
The Burst mode icon. Burst
This mode is available for the camera. Burst mode allows
you to take multiple pictures quickly. This is a good
shooting mode to use when taking pictures of fast-moving
scenes or subjects.
The HDR mode icon. HDR
This mode, also known as High Dynamic Range mode, is
available for the camera. HDR mode combines multiple
pictures together and can capture the contrast between the
light and dark areas of a scene.
Scene modes
Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness,
and so on.
Icon Description
The Auto
scene mode
icon
Auto
This is the most common mode. It's available for the camera, video camera, and Time Shift mode. Use this
mode to capture a wide variety of everyday scenes.
The Action
scene mode
icon
Action
This mode is available for the camera and Time Shift mode. This mode can help to take pictures of fast-
moving objects. Try this mode when capturing pictures of sports or children.
The
Whiteboard
scene mode
icon
Whiteboard
This mode is available for the camera and Time Shift mode. This mode can help to take pictures of
whiteboards by improving the contrast between the whiteboard and any writing on the board.
User Guide Media
115
STRICTLY CONFIDENTIAL
Icon Description
The Night
scene mode
icon
Night
This mode is available for the camera, video camera, and Time Shift mode. This mode is useful when
taking pictures and videos in areas with low light.
The Beach
or Snow
scene mode
icon
Beach or Snow
This mode is available for the camera, video camera, and Time Shift mode. This mode can help to
compensate for the light levels of the bright sand or snow in a picture or video.
Change the camera settings
You can change your camera settings, such as turning on grid lines, setting where you want to save your pictures and
videos to, and setting whether to geotag pictures.
1. In the Camera app, swipe down from the top of the screen.
2. Tap the Settings icon .
Troubleshooting: Camera
I can't turn on the flash or use the video light
Try the following actions:
There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try
again.
The flash might still be charging. Wait a moment and then try again.
Make sure you're using the rear-facing camera.
Make sure you aren't using Time Shift, Image Stabilization, or Burst modes. These modes don't use the flash.
I can't take a picture or record a video
Try the following:
Delete old media files to free up storage space and try again.
Make sure that neither the camera nor the video camera is in use by another application. Close any application that
might be using the cameras, and try again.
User Guide Media
116
STRICTLY CONFIDENTIAL
I can't save pictures or videos to my media card
Try one of the following:
Delete old media files to free up storage space and try again.
Insert a different media card.
In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If
necessary, create a new folder called Camera.
In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move
any other files called Camera to a different folder.
Pictures
Pictures app at a glance
This is a screen in the Pictures app. It shows parts and controls of the Pictures app.
Recent screen
Image of the
Recent icon Depending on the app you're in, see the media files that you recently watched, listened to, viewed,
added to your BlackBerry device, and so on.
Albums screen
The Albums
icon
See all of the pictures and videos that you took and downloaded or uploaded to your BlackBerry device.
Pictures and videos are organized into folders and albums. This is also where you can find preloaded
pictures.
Date screen
The date icon See all of the videos and pictures that you took and downloaded or uploaded to your BlackBerry device,
organized by the date that you took them. Videos and pictures are organized by the most recently taken
or added, to the oldest videos and pictures.
User Guide Media
117
STRICTLY CONFIDENTIAL
Viewing your pictures
Zoom in to or out from a picture
With a picture open on the screen, do one of the following:
Double tap where you want to zoom in.
Slide your fingers together or apart to zoom in or out manually.
Pan a picture
1. Zoom in to a picture.
2. Drag your finger around the screen.
Play or view your media file on a DLNA Certified device
Before you begin: Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on Wi-Fi CERTIFIED Miracast devices and
supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip:
To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about
DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap The more actions icon .
3. Tap The Play on icon .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap The back icon and select a media
file.
To stop playing or viewing the media file on the DLNA Certified device, tap The Eject icon .
Switch between your personal and work spaces
When BlackBerry Balance technology is set up on your BlackBerry device and you have at least one media file saved on
your device, you can quickly switch between your personal and work spaces.
User Guide Media
118
STRICTLY CONFIDENTIAL
1. In the Pictures app, on the Date, Recent, or Albums screen, slide your finger down on the middle of the screen.
2. Tap Personal or Work.
Doing more with your pictures and picture albums
You can do more with your pictures and picture albums such as view them as a slideshow, delete them, send or share them
with friends, and so on. You can also view properties of your pictures and picture albums, including size, name, and date
taken. You can see the available options by tapping More or by touching and holding an album and then tapping More .
Set a picture as your wallpaper
1. Open a picture.
2. Tap More > The set as icon > Wallpaper.
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as
your wallpaper.
Edit a picture
The picture editor offers tools for you to use to edit and play with your pictures.
1. Open the picture that you want to edit.
2. Tap The edit icon .
3. When you're finished, tap Save.
Tip: There might be more editing options available than what's visible on the screen. If your BlackBerry device is in portrait
view, try swiping left or right on the visible editing options. If your device is in landscape view, try swiping up or down.
Share a picture
You can share pictures with friends, family, contacts, meeting participants, Twitter, and so on, making sure that everyone
experiences the special moments with you.
1. Open the picture that you want to share.
2. To edit the picture before you send it, tap The edit icon .
3. Edit the picture.
4. Tap Save.
5. Tap The Share icon .
User Guide Media
119
STRICTLY CONFIDENTIAL
Take a screen shot of your device
To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time.
Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in
your work space.
Organizing your pictures and albums
You can organize your pictures into albums using the folder structure in File Manager.
Create an album
With albums you can organize your pictures into folders based on events, people, dates, or any other category you can
think of.
1. On the home screen, tap the File Manager icon.
2. Tap the folder that you want to create your album in.
3. Tap The more actions icon > The Add Folder icon .
4. Type a name for your album.
Note: You must move a picture into the new album before the album appears in the Pictures app.
Tip:
To move one folder into another, touch and hold the folder that you want to move. Tap Move. Tap The Back icon . Tap the
folder that you want to move the folder into. Tap Move.
Move a picture to a different album
1. On the home screen, tap the File Manager icon.
2. Touch and hold the picture that you want to move.
3. Tap The Menu icon > The Move icon .
4. In the album that you want to move the picture into, tap Move.
Tip:
To move a picture into a different folder, touch and hold the picture that you want to move. Tap Move. Tap The Back icon .
Tap the folder that you want to move the picture into. Tap Move.
User Guide Media
120
STRICTLY CONFIDENTIAL
Supported picture file extensions
Your BlackBerry device is designed to support the following picture file formats.
• BMP
• JPG
• GIF
• PNG
• TIF
• WBMP
For information about media file extensions and codecs for your device, visit www.blackberry.com/docs/smartphones and
click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Pictures
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
I can't save a media file
Your BlackBerry device or media card might not have enough available storage space to store media files.
Try the following actions:
If you're trying to save a media file to your device, delete old data or messages from your device.
If you're trying to save a media file on your media card, delete old media files from your media card.
In the Camera app, change the video or the picture's aspect ratio to a smaller size. Large videos and pictures use more
storage space than smaller videos and pictures.
Music
Music app at a glance
This screen shows the parts and music controls of the Now Playing screen in the Music app.
User Guide Media
121
STRICTLY CONFIDENTIAL
Now Playing screen
Image of
default album
cover art or
album's cover
art
Play a song and then tap this icon to control the song that you're listening to. You can also check this
screen to find more information about the song that's playing and the order of your music.
Recent screen
Image of the
Recent icon Depending on the app you're in, see the media files that you recently watched, listened to, viewed,
added to your BlackBerry device, and so on.
Album screen
Image of Music
Library icon or
Image of Video
Library icon
See the media files that you downloaded or uploaded to your BlackBerry device.
Playlists screen
Image of
Playlists icon Create and edit your own playlists and listen to collections of songs that were automatically gathered for
you by your BlackBerry device.
Playing your music
Play, pause, or skip a song
1. In the Music app, tap a song or album to listen to.
2. Tap The more actions icon > Now Playing.
3. Tap The pause icon , The previous icon , or The next icon .
Shuffle your music
Tap The Shuffle icon to shuffle your selected music.
User Guide Media
122
STRICTLY CONFIDENTIAL
To stop shuffling your music, tap The Shuffle icon again.
Tip:
After you shuffle your music, to see what's playing next, on the Now Playing screen, tap the cover art.
Repeat a song or your music list
To repeat your current music list, on the Now Playing screen, tap The repeat icon . Tap The repeat icon again to repeat
the song that's currently playing.
Play or view your media file on a DLNA Certified device
Before you begin: Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on Wi-Fi CERTIFIED Miracast devices and
supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip:
To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about
DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap The more actions icon .
3. Tap The Play on icon .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap The back icon and select a media
file.
To stop playing or viewing the media file on the DLNA Certified device, tap The Eject icon .
Doing more with your music
You can do lots more with your music such as search your songs, send or share them with friends, delete songs and
albums, view music properties, and so on. You can see the available options by tapping More or by touching and holding a
song, artist, album, genre, or playlist and then tapping More .
Creating playlists and organizing your music
On the Playlists screen, you can make and use your own playlists or play the collections of songs that your BlackBerry
device gathers for you. Inside each playlist and collection you can see which artists and albums are featured.
User Guide Media
123
STRICTLY CONFIDENTIAL
Make a playlist
1. On the Playlists screen, tap Create.
2. Tap The plus icon beside the songs, artists, and albums that you want to add. To add all of the songs by an artist or
all of the songs in an album, tap the album or artist. Tap The add all icon .
3. Tap The save icon .
Add the music currently playing to a playlist
On the Now Playing screen, do one of the following:
To add the song that's currently playing to a playlist, tap The more icon > The add to playlist icon .
To add the album that's currently playing to a playlist, touch and hold the album name. Tap The add to playlist icon .
Edit or rename a playlist
1. In a playlist, tap The edit icon .
To change the name of a playlist, tap the current name.
To add a song, tap The add songs icon . Beside the songs, artists, and albums that you want to add, tap The add
to list icon .
To delete a song, tap The remove from list icon .
To change the song order in the playlist, touch and drag the song to where you want it to go in the playlist.
2. Tap The save icon .
Organize your music on the Now Playing screen
You can organize your music without having to create a playlist. Suddenly feel the urge to listen to your favorite song next?
Take advantage of the ability to add music to and change the order of your music on the Now Playing screen.
When a song or album is playing, tap The more actions icon > Now Playing.
Add music to the Now Playing screen
While another song is playing, touch and hold a song, album, or playlist.
To play the selected item after the current song is done playing, tap Play Next.
To play the selected item after the current music list is done playing, tap Play Last.
Tip:
User Guide Media
124
STRICTLY CONFIDENTIAL
Tap Select More to select multiple songs, albums, and playlists.
Remove and order songs on the Now Playing screen
1. On the Now Playing screen, tap Edit Order.
2. Tap The more actions icon > Edit Order.
To remove a song from the Now Playing screen, tap the minus icon next to the song that you want to remove.
To change the order that the songs play in, on the far right of the screen, touch and hold the three lines icon. Drag
the song to where you want it to appear in the music list.
Save your music on the Now Playing screen as a playlist
On the Now Playing screen, tap The more actions icon .
To save the music as a new playlist, tap Save as Playlist.
To add the music to an existing playlist, tap Add to Playlist.
Play your last music selection
If you set up a great music list on the Now Playing screen and then closed the Music app or started listening to a new
album, you can quickly play your last Now Playing list.
On the Playlists screen, tap Recently Played.
Change the volume
Do any of the following:
To increase the volume, press the Volume Up key on the right side of your BlackBerry device.
To decrease the volume, press the Volume Down key on the right side of your device.
To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again.
Note: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music
won't change the volume of your notifications.
Tips: Music
Want to control your music faster and easier when you're in the Music app? Try some of the tips and shortcuts below.
User Guide Media
125
STRICTLY CONFIDENTIAL
To quickly skip songs, turn on the Music Shortcuts. On the home screen, swipe down from the top of the screen. Tap
Settings Settings > Main Volume. Set the Music Shortcuts switch to On. To skip songs, press and hold the Volume Up
key or Volume Down key.
You can also control the volume of the song that you're listening to using the volume slider. If the volume slider isn't
visible, on the Now Playing screen, tap the album's cover art.
To add the song that's currently playing to a playlist, on the Now Playing screen, tap The more icon > The add to
playlist icon .
Supported audio and video file extensions, formats,
and codecs
Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be
supported.
File extension Supported video codec(s) Supported audio codec(s)
3GP H.263, H.264, MPEG-4 AAC, AMR
3G2 H.263, H.264, MPEG-4 AAC, AMR , QCELP
ASF WMV 9 WMA
AVI MJPEG, MPEG-4 MPEG-3
F4V V6 Sorenson Spark
ISMV (fragmented MP4) H.264, WMV9 AAC, WMA
M4V H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
MKV H.264, MPEG-4 AAC, MPEG-3, PCM
MOV H.263, H.264, MJPEG, MPEG-4 AAC, AMR, QCELP
MP4 H.263, H.264, MPEG-4 AAC, AMR
MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
WMV WMV 9 WMA
AAC AAC
AMR AMR
FLAC FLAC, Vorbis
M4A AAC
MIDI MIDI
User Guide Media
126
STRICTLY CONFIDENTIAL
File extension Supported video codec(s) Supported audio codec(s)
MKA AAC, MP3, PCM
MP3 MPEG-3
OGG FLAC, Vorbis
QCP QCELP
SPMID SP-MIDI
WAV PCM, GSM
WMA WMA 9, WMA 10
For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Music
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
Videos
Videos app at a glance
This screen shows the parts and video controls of the Now Playing screen in the Videos app.
Recent screen
Image of the
Recent icon Depending on the app you're in, see the media files that you recently watched, listened to, viewed,
added to your BlackBerry device, and so on.
User Guide Media
127
STRICTLY CONFIDENTIAL
Album screen
Image of Music
Library icon or
Image of Video
Library icon
See the media files that you downloaded or uploaded to your BlackBerry device.
Date screen
The date icon See the videos and pictures that you took on your BlackBerry device, organized by the date that you
took them.
Watching your videos
Tip: If you see the unwatched indicator on a video thumbnail, Image of the unwatched icon , it means the video hasn't
been watched yet.
Play or pause a video
1. Open a video.
2. To show the video controls, tap the screen.
3. Tap The play icon or The pause icon .
Change the video display size
You can change the display size of the video that you're watching on your screen.
1. To show the video controls, tap the screen.
2. Tap the icon in the upper-right corner of the screen until the video is the size that you want.
Play or view your media file on a DLNA Certified device
Before you begin: Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on Wi-Fi CERTIFIED Miracast devices and
supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip:
User Guide Media
128
STRICTLY CONFIDENTIAL
To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about
DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap The more actions icon .
3. Tap The Play on icon .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap The back icon and select a media
file.
To stop playing or viewing the media file on the DLNA Certified device, tap The Eject icon .
Doing more with your videos
You can do much more in the Videos app, such as delete videos, send or share videos with friends, and so on. You can also
view the properties of your videos, including length, name, and date created. You can see the available options by tapping
More or by touching and holding a video thumbnail and then tapping More .
Change the volume
Do any of the following:
To increase the volume, press the Volume Up key on the right side of your BlackBerry device.
To decrease the volume, press the Volume Down key on the right side of your device.
To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again.
Note: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music
won't change the volume of your notifications.
Edit a video
You can edit and improve the individual videos on your BlackBerry device.
1. Touch and hold a video thumbnail.
2. Tap The edit icon .
User Guide Media
129
STRICTLY CONFIDENTIAL
Supported audio and video file extensions, formats,
and codecs
Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be
supported.
File extension Supported video codec(s) Supported audio codec(s)
3GP H.263, H.264, MPEG-4 AAC, AMR
3G2 H.263, H.264, MPEG-4 AAC, AMR , QCELP
ASF WMV 9 WMA
AVI MJPEG, MPEG-4 MPEG-3
F4V V6 Sorenson Spark
ISMV (fragmented MP4) H.264, WMV9 AAC, WMA
M4V H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
MKV H.264, MPEG-4 AAC, MPEG-3, PCM
MOV H.263, H.264, MJPEG, MPEG-4 AAC, AMR, QCELP
MP4 H.263, H.264, MPEG-4 AAC, AMR
MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
WMV WMV 9 WMA
AAC AAC
AMR AMR
FLAC FLAC, Vorbis
M4A AAC
MIDI MIDI
MKA AAC, MP3, PCM
MP3 MPEG-3
OGG FLAC, Vorbis
QCP QCELP
User Guide Media
130
STRICTLY CONFIDENTIAL
File extension Supported video codec(s) Supported audio codec(s)
SPMID SP-MIDI
WAV PCM, GSM
WMA WMA 9, WMA 10
For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Videos
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
BlackBerry Story Maker
About BlackBerry Story Maker
The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved
on your BlackBerry device.
Preview a story in BlackBerry Story Maker
Tap an existing story.
Creating and editing stories
Create a story using BlackBerry Story Maker
1. Tap Create New Story.
2. Tap The date icon or The library icon .
3. Tap the pictures and videos that you want to include in your story. Tap Next.
4. Select the song for your story's soundtrack. Tap Next.
User Guide Media
131
STRICTLY CONFIDENTIAL
5. Type in the titles and credits that you want to appear in your story. Tap Done.
6. If necessary, tap a theme.
7. When you're finished, to save the story, tap The Save icon .
Tip: If you entered an album to select pictures and videos, you can tap The Back icon to go back and add pictures and
videos from another album.
Edit a story made with BlackBerry Story Maker
You can edit and revise stories that you make with BlackBerry Story Maker.
1. Tap an existing story.
To change the theme, tap a theme on the right side of the screen.
To change the order of the pictures and videos or to edit them, tap The tweak icon .
To add or remove pictures and videos, tap The more actions icon > The change media icon .
To change the song, tap The more actions icon > The change music icon .
To change the titles and credits, tap The more actions icon > The change titles icon .
2. When you're finished, tap The save icon .
Delete a story in BlackBerry Story Maker
1. Touch and hold a story.
2. Tap More > Delete .
Change your BlackBerry Story Maker settings
1. In BlackBerry Story Maker, swipe down from the top of the screen.
2. Tap The settings icon .
To change the resolution that stories are saved in, set the Save in 1080p Resolution switch to On or Off.
To change the location where stories are saved to, set the Save to Media Card switch to On or Off.
User Guide Media
132
STRICTLY CONFIDENTIAL
Media sharing
About sharing media
You can wirelessly share the media files on your BlackBerry device with supported Wi-Fi CERTIFIED Miracast devices and
DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. You can share your media files
wirelessly using one of the following methods:
Play on: In the Music, Pictures, and Video apps, use the Play on feature to automatically play or view a file on a selected
DLNA Certified device.
Media Sharing: In the Media Sharing settings, if you selected a DLNA Certified device or a Miracast device to share
media files with, the device that you selected will be able to wirelessly access your media files.
Tip: For more information about DLNA Certified devices, visit www.dlna.org.
Play or view your media file on a DLNA Certified device
Before you begin: Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on Wi-Fi CERTIFIED Miracast devices and
supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip:
To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about
DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap The more actions icon .
3. Tap The Play on icon .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap The back icon and select a media
file.
To stop playing or viewing the media file on the DLNA Certified device, tap The Eject icon .
Share your media files with DLNA Certified devices
Before you begin:
User Guide Media
133
STRICTLY CONFIDENTIAL
Your DLNA Certified device must be a Digital Media Player.
Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media
files with.
You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED
Miracast devices to wirelessly access your media files.
To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about
DLNA Certified devices, visit www.dlna.org.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Media Sharing.
To share your media files, turn on sharing for each type of media file that you want to share.
To grant access to devices so that they can access your media files, tap Devices. Select the checkbox beside
each device that you want to grant access to.
Give your device a nickname
You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you
share media files wirelessly or connect using Bluetooth technology.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > About.
3. In the Device Name field, enter the new name for your device.
User Guide Media
134
STRICTLY CONFIDENTIAL
Maps and locations
Maps
Finding a place
Find a place on a map
You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see where you
need to go.
On the Map tab, in the Search field, enter an address or a descriptive word, such as "coffee" or "hospital."
Tip: When viewing multiple search results, tap The map icon to view places as pins on the map.
Pin a place on a map
Add pins to your map to make it easy to keep track of where you are going or mark places of interest.
On the Map tab, touch and hold the point that you would like to pin.
Clear all pins from a map
On the Map tab, tap More > Clear Map .
Start turn-by-turn directions
Before you begin: Verify that location services are turned on and that your BlackBerry device has established a GPS
connection.
1. Find a place by doing one of the following:
On the Map tab, search for an address or a place using the Search field. In the search results, tap a place.
On the Map tab, locate a pin on the map. Tap the pin.
On the My Places tab, tap a place or contact.
2. Tap the Go icon .
3. To begin receiving turn-by-turn directions, tap the Start icon .
To stop turn-by-turn directions in the map view or detail view, tap the End Trip icon . To stop turn-by-turn directions in the
street-level view, tap anywhere on the screen > the End Trip icon .
User Guide Maps and locations
135
STRICTLY CONFIDENTIAL
Switch to the map or detail view for turn-by-turn directions
By default, turn-by-turn directions start with the street-level view of the route.
To switch to one of the high-level views, do one of the following:
To view a list of directions to your destination, tap the List icon .
To view an overview of the route on a map, tap the Map View icon .
To return to the street-level view of the route, tap the Back icon .
Show or hide traffic
If traffic data is available, you can display it as you view a map, or view or listen to turn-by-turn directions in the street-level
view.
Do one of the following:
On the Map tab, tap the More icon > the Show traffic icon .
When viewing or listening to turn-by-turn directions in the street-level view, tap the More icon > the Show traffic icon .
To hide traffic data, tap the More icon > the Hide traffic icon .
Mute voice-guided directions
By default, voice-guided directions are turned on.
1. If you are in the map view or the detail list view, to return to the street-level view, tap the Navigation icon .
2. To turn off voice-guided directions, tap the Mute icon .
Avoid toll roads, highways, or ferries on your route
You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps.
1. In the Maps app, swipe down from the top of the screen.
2. Tap the Settings icon > Route Options.
3. Set the switches for the types of things that you want to avoid.
Recalculate routes
While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong
turn or would like alternative directions.
User Guide Maps and locations
136
STRICTLY CONFIDENTIAL
1. If you are in the street-level view, to show the navigation bar, tap the screen.
2. Tap the More icon > the Update route icon .
My places
You can find your favorites, recent places, and contacts' places on the My Places tab.
Add a new place to your favorites
1. On the My Places tab, tap More > Add Favorite .
2. On the Add Favourite screen, complete the Place Name and Address fields and confirm that the location is found.
3. If necessary, enter any additional information.
4. Tap Save.
Tip: You can also add places to your favorites by touching and holding a search result or contact name and tapping
Add to Favorites .
Remove a place from your favorites
1. On the My Places tab, tap Favorites.
2. In the Favorites list, touch and hold the place that you would like to remove.
3. Tap Remove Favorite .
Change the details for a place
1. In your search results or in a list, tap a place.
2. Tap More > Edit .
3. Change any fields that require updating.
4. Tap Save.
View your recent places
BlackBerry Maps remembers and organizes the last 100 places you looked up so that you can quickly access them again
when you need to.
On the My Places tab, tap Recents.
Clear your recent places
You can clear the list of recently viewed places inBlackBerry Maps.
User Guide Maps and locations
137
STRICTLY CONFIDENTIAL
Tip: If you have places that you want to keep so that you don't have to search for them again, add them as a favorite before
you permanently clear the list.
1. In the Maps app, swipe down from the top of the screen.
2. Tap the Settings icon > Clear History.
3. Tap Clear Recents.
View a contact’s address on a map
If you have added an address to an entry in the Contacts app, you can view the contact's location on a map and get
directions.
1. On the My Places tab, tap Contacts.
2. Touch and hold a contact's name.
3. Tap Map .
Changing settings for Maps
Switch between kilometers or miles
BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers)
measurements, as set in your device settings.
1. In the Maps app, swipe down from the top of the screen.
2. Tap Settings > Units of Measure.
3. Tap Change Device Settings.
Change default route settings
If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route,
such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
1. In the Maps app, swipe down from the top of the screen.
2. Tap Settings > Route Options.
Switch between voice-guided prompts and tones
BlackBerry Maps can prompt you about upcoming turns using voice directions or tones.
1. In the Maps app, swipe down from the top of the screen.
2. Tap Settings > Navigation Audio.
User Guide Maps and locations
138
STRICTLY CONFIDENTIAL
3. Tap an option.
Location services
About location services
You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your
location. Location-based applications can use GPS technology and other information to provide you with information, such
as driving directions.
Turn on or turn off location services
Some apps require GPS location information to work as expected.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Location Services.
3. Tap the Location Services switch.
Turn on or turn off traffic data
If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to
BlackBerry applications.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Location Services.
3. Tap the Traffic Data Collection switch.
Turn on or turn off location-based ads
If location-based ads are turned on, apps using the Advertising Service can use your GPS location to present more relevant
promotional content or deals. No data that personally identifies you is ever shared with third-party advertisers.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Location Services.
3. Tap the Location-based Ads switch.
User Guide Maps and locations
139
STRICTLY CONFIDENTIAL
Change location permissions for apps
You can review and remove any GPS location-related permissions that individual apps have requested. Some apps require
specific permissions to work as expected.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Application Permissions.
3. Tap an app.
4. Tap a switch.
Compass
Compass at a glance
Image of Compass
About the compass
The digital compass on your BlackBerry device works like a regular compass, but also includes additional features. For
example, you can choose whether the compass points to true north or magnetic north. The compass also works in any
direction or orientation, including upside down.
Point the compass to true north or to magnetic north
You can choose to navigate with your compass based on either true north or magnetic north. Magnetic north, which is what
a standard compass points to, can be influenced by several factors and isn't constant. True north, or geographical north, is
what you would see on a paper map and is constant. If you would prefer to navigate based on true north (for example, if you
are using your compass to follow a map) you must turn on GPS.
In the compass app, do one of the following:
To navigate based on true north, at the bottom of the screen, set the switch to On.
To navigate based on magnetic north, at the bottom of the screen, set the switch to Off.
User Guide Maps and locations
140
STRICTLY CONFIDENTIAL
Troubleshooting: Compass
I'm not getting an accurate reading from the compass
Try the following actions:
If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or
electronics.
If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to
connect to satellites. Try moving outside or near a window in order to establish a GPS connection.
User Guide Maps and locations
141
STRICTLY CONFIDENTIAL
Applications and features
Remember
Collecting and organizing tasks, notes, and more with
the Remember app
BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to
remember. With the Remember app, you can sort your information as entries in folders, categorize the entries with tags,
record voice notes that are related to the entries, and add due dates to entries so that you don't forget to complete a task.
For example, if you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As
you're browsing the Internet on your device, you can send trip-related websites to the folder. When you remember
something you need to do before the trip, you can add a to-do item to the folder, and add a due date to the item so that you
don't forget about it. Everything you need to remember about the trip is in one place.
The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work
email account to your device, your tasks and notes from your work account are kept in sync with the Remember app in the
Tasks and Notes folders, and your flagged messages are synced in the Flagged folder. If you added an Evernote account to
your device, you can access your Evernote notebooks in the Remember app and sync your Remember folders to Evernote.
Adding a folder or an entry to the Remember app
Create a folder in the Remember app
1. In the Remember app, tap The More icon > The New Folder icon .
2. Type a name for the folder.
3. To sync your folder with an account (for example, an Evernote account), choose an account from the Save to drop-
down list.
4. To change the color of the folder, tap a different color swatch.
5. Tap Save.
Add an entry to the Remember app
When you add an entry to BlackBerry Remember, you can choose between a note or task. Tasks include a completion
checkbox and the option to add a due date or reminder.
User Guide Applications and features
142
STRICTLY CONFIDENTIAL
If you add an entry to a folder that's synced with one of your accounts, you might not be able to choose whether the entry is
a note or task.
1. In a folder or on the Remember folder screen, tap The New entry icon .
2. Tap Note or Task.
3. Enter the information for the entry, such as a title, notes, and a due date.
4. Tap Save.
Tip: To quickly create a list (for example, a grocery list in your "Groceries" folder), tap a folder. In the Add an entry or
search field at the top of the screen, type an entry title. Tap Submit on the keyboard. Add more entries until your list is
complete.
Add a due date and reminder time to an entry
When you add a due date to an entry, your BlackBerry device adds the entry to the Calendar app. To receive a reminder,
you must add a specific reminder time to your entry.
1. While you're adding or changing an entry, tap Task.
To add a due date, tap Add Due Date. Tap a date. Tap Date.
To add a reminder time, tap Reminder. Tap a reminder time. Tap Reminder.
2. Tap Save.
Add tags to an entry
Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries containing recipes, and
then filter your entries by that tag.
1. In the Remember app, tap an entry.
2. Tap The more actions icon > The Tags icon .
Format the text in an entry
Depending on the account that your entry is associated wtih, you might be able to apply formatting to italicize, bold, or
underline text, create lists, or change the text size and color.
1. In the Remember app, tap an entry.
2. In the Additional notes field, tap The Format icon .
Record a voice note
You can use BlackBerry Remember to record voice notes.
1. In a folder or on the Remember folder screen, tap The Voice Note icon .
2. Tap The record icon .
User Guide Applications and features
143
STRICTLY CONFIDENTIAL
3. Speak your voice note.
4. When you're finished, tap The stop recording icon > Save.
Tip: You can also take pictures without leaving the BlackBerry Remember app. To take a picture, in a folder or on the
Remember folder screen, tap The Camera icon .
Send something to the Remember app
Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents
To Go files to BlackBerry Remember.
1. In an app, touch and hold the item that you want to send to the Remember app.
2. Tap Share > Remember.
3. Edit the item if necessary.
4. Tap Save.
Changing a Remember folder or entry
Change an entry
1. In the Remember app, tap an entry.
2. Make your changes.
3. Tap Save.
Move an entry to a different folder
If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non-
work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account
supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
1. In the Remember app, tap an entry.
2. In the Folder drop-down list, tap a folder.
3. Tap Save.
Change the color of a folder
1. In the Remember app, touch and hold a folder.
2. Tap The Edit icon .
3. Tap a color.
User Guide Applications and features
144
STRICTLY CONFIDENTIAL
4. Tap Save.
Delete a folder or an entry in the Remember app
CAUTION: If you delete a folder, the entries inside the folder are also deleted.
1. In the Remember app, touch and hold a folder or an entry.
2. Tap Delete .
Viewing and searching your Remember entries
Search for an entry in the Remember app
1. In the Remember app, in the Add an entry or search field at the top of the screen, start typing a search term.
2. Tap a result.
Tip: You can also use this field to add an entry. Just start typing and tap Submit.
View Remember entries that have the same tag
If you added tags to your BlackBerry Remember entries, you can filter entries by tag.
In the Remember app, do one of the following:
To view entries that have the same tags across all of your folders, on the Remember folder screen, tap Folders >
Entries . In the All Entries drop-down list at the top of the screen, tap a keyword that has been added as a tag.
To view entries that have the same tags and are in the same folder, tap the folder. In the drop-down list at the top of the
screen, tap a keyword that has been added as a tag.
Troubleshooting: Remember app
I can't add due dates, tags, voice notes, or attachments to an entry
If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry
device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder.
User Guide Applications and features
145
STRICTLY CONFIDENTIAL
I can't send something to the Remember app
Some items, such as calendar events, can't be sent directly to BlackBerry Remember. You should be able to send photos,
videos, audio files, websites, contacts, and Documents To Go files to the Remember app.
You might not be able to share certain items into folders that are synced with a work account.
I can't open a folder in the Remember app
If your device is set up to use BlackBerry Balance, you might need to enter your work space password to access all of your
folders and entries.
1. In the Remember app, at the top of the screen, tap Work Space is Locked.
2. Enter your work space password.
3. Tap Unlock.
Calendar
About the Calendar app
The BlackBerry Calendar app on your device takes the calendar info from the email and social networking accounts that
you add to your device. The Calendar app presents the info to you so that you can view all your meetings, appointments,
and events in one place. If you subscribe to public calendars, such as movie theater calendars or school calendars, events
from those calendars can also appear in the Calendar app.
Even if you don't add any accounts to your device, you can still use the Calendar app to create and manage meetings,
appointments, and events.
The Calendar app at a glance
Image of Calendar
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon > Accounts.
User Guide Applications and features
146
STRICTLY CONFIDENTIAL
3. If you already added an account to your device, tap The Add Account icon to add another account.
Subscribe to a public calendar on your device
Before you begin:
Make sure you have the address for the public calendar in iCalShare (ICS) format.
You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the
Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the
owner can change events in a public calendar.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon > Accounts > The Add Account icon > Subscribed Calendar.
3. In the Calendar Name field, enter a name for the calendar.
4. In the Server Address field, enter the address for the public calendar in ICS format.
5. Tap Done.
Check your upcoming events from the BlackBerry Hub
You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where
you are.
At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events
start to appear. The more you drag, the more you see.
BlackBerry device showing an arrow moving down toward the bottom of the screen. Shows the gesture
for peeking at your calendar events from within the BlackBerry Hub.
View your events
You can switch between viewing your events by day, week, or month.
In the Calendar app, do one of the following:
To view events for a single day, tap The Calendar day view icon . To switch between agenda, schedule, and people
view, tap the date at the top of the screen. Tap Agenda, Schedule, or People.
To view events for a week, tap The Week view icon . Try using the pinch gesture to zoom in and see a more detailed
view.
To view events for a month, tap The Month view icon . Numbers on the calendar are sized depending on the number of
events booked for the day: the bigger the number, the more you have planned for the day. Tap on a day to see your
agenda in a list at the bottom of the screen.
User Guide Applications and features
147
STRICTLY CONFIDENTIAL
Tip: To see a 6-month view of the calendar, in the month view, at the top of the screen, touch the month and drag your
finger down.
Find email and files associated with an event
Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if
you're meeting with people to review a document, your device might show that document.
1. In the Calendar app, tap an event.
2. Tap Emails.
Check who you're meeting with
In the Calendar app, do one of the following:
To see who you're meeting with throughout a day, in the day view, tap the date at the top of the screen. Tap People.
To see who you're meeting with at a meeting or event, tap the event. Tap People.
Tip: Tap on a person's name to view more info.
Create an event
1. In the Calendar app, tap The add event icon .
2. Enter the information for the event.
3. Tap Save.
Tip: In any schedule view (for example, in the day schedule view or in the week view), you can also create an event by just
tapping a spot on the schedule. Tap the New Event block that appears to change the event.
Invite people to an event
If your account supports adding participants to events, then you can add participants either when you create the event, or
after. If you added a Microsoft Exchange work account, you can connect to the remote server to add people who aren't in
your contact list.
When you create or change an event, tap the Participants field.
If the person that you want to add is in your contact list, start typing a name. Tap the name from the list.
If the person that you want to add is in your organization, and you added your work account to your device, type the
name. Tap Look up.
User Guide Applications and features
148
STRICTLY CONFIDENTIAL
Tip: Some accounts might let you view the participants' availability. After you add all the participants to the event, tap the
event time near the top of the screen. If any of the participants have a schedule conflict, the time slider at the top of the
screen is red. To find a time that works for everyone, move the slider until it turns green.
Add a location to an event
When you create or change an event, do one of the following:
To type a location manually, in the Location field, type a location.
To open the Maps app and choose a location, in the Location field, tap The Map icon . Choose a location.
Schedule a recurring event
1. When you create or change an event, tap the time for the event.
2. Tap No Recurrence.
3. In the Recurrence drop-down list, tap an option.
4. When you're finished, tap The Back icon .
Change the availability status or reminder time for an event
When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's
availability status and the reminder time. You can change these settings.
1. When you create or change an event, tap any of the icons at the top of the screen.
To change the availability status, in the Status drop-down list, tap Busy, Out of Office, or Free.
To change the reminder time, in the Reminder drop-down list, tap an option.
2. Tap Save.
Add conference call details to an event
When you add conference call details to a meeting or event, participants with BlackBerry devices can use the Join Now
feature to join the conference call without dialing the various numbers and conference call bridges.
Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually
add the details to each conference call meeting.
1. When you create or change an event, tap any of the icons at the top of the screen.
2. In the Conference drop-down list, do one of the following:
To add new conference call details to your event, tap Add Bridge. Enter a name for the conference call, and the
phone numbers and access codes. Tap Save.
If you have conference call details saved in your Calendar app settings, tap a conference call bridge.
User Guide Applications and features
149
STRICTLY CONFIDENTIAL
Hide a calendar
You can temporarily hide calendars from the main view in your Calendar app.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap Manage Calendars .
3. Clear the check box beside the calendar that you want to hide.
Change or delete an event
If you're the organizer of an event, you can change or delete it.
In the Calendar app, touch and hold an event.
To change an event, tap Edit . Make your changes. Tap Save.
To delete an event, tap Delete .
Join a conference call from a meeting reminder
If a meeting in your calendar includes conference call info, you might be able to join the call with one tap instead of dialing
the conference call numbers manually.
In the meeting reminder, tap Join Now.
Save conference call details in the Calendar app
You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your
meeting invitations.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap The Settings icon > Mobile Conferencing > The Add Bridge icon .
3. Enter the conference call bridge information, such as phone numbers and access codes.
4. Tap Save.
Send an "I will be late" message
If you will be late for a meeting or event, you can quickly send a message to let other participants know.
1. Open the event, either from the BlackBerry Calendar app or from the event reminder.
User Guide Applications and features
150
STRICTLY CONFIDENTIAL
2. Tap The More actions icon > The I'm Running Late icon .
3. In the dialog box, move the slider to indicate how late you will be.
4. Tap Email All or Email Organizer.
Share a file with meeting participants
You can use email to share the files on your BlackBerry device with other meeting participants.
1. Touch and hold a file.
2. Tap The Share icon > Meeting Participants.
3. Tap a meeting.
4. On the Compose screen, type a message.
5. Tap Send.
Calendar app settings
Change your default email address or calendar
When you share something (for example, a picture or a website) by email or when you compose a new email, your
BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a
meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Accounts.
3. Tap Set defaults .
To change the default account that you send email from, in the Email Address drop-down list, tap an account.
To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop-
down list, tap a calendar.
Change the email address to use with each calendar
If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When
you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
The email address that you use must already be added to your device. Some accounts don't allow you to change the email
address (for example, your work account).
1. In the Calendar app, swipe down from the top of the screen.
2. Tap The Settings icon > Meeting Invitation Settings.
3. Beneath a calendar, in the drop-down list, tap an email address.
User Guide Applications and features
151
STRICTLY CONFIDENTIAL
Change the color for a calendar
Each calendar that you add to your device is assigned a color to help you differentiate between events. You can customize
the colors of your calendars to suit your taste.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap Settings > Calendar Colors.
3. Tap a calendar.
4. Tap a color.
Change default settings for events
You can change the default length, reminder times, and snooze intervals for your events or meetings.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap Settings Settings > General.
To change how long your meetings are scheduled for, in the Meeting Duration drop-down list, tap a new duration.
To change the default reminder time for events, in the Meeting Reminder or All-Day Meeting Reminder drop-
down list, tap a new time.
To change the snooze intervals, in the Snooze Interval drop-down list, tap a new snooze time.
Change how your calendar is displayed
1. In the Calendar app, swipe down from the top of the screen.
2. Tap Settings Settings > General.
To change the view (day, week, or month) that you see when you open the calendar, in the Default Calendar View
drop-down list, tap a view.
To change the day that the week starts on, in the First Day of the Week drop-down list, tap an option.
To change your working hours, in the Working Hours section, in the Start and End drop-down lists, tap an option.
To use growing numbers to indicate the busyness of a day, set the Growing Numbers switch to On.
Troubleshooting: Calendar app
I can't sync my calendar
Try the following:
User Guide Applications and features
152
STRICTLY CONFIDENTIAL
If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization
for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap The Settings icon >
Accounts. Tap an account. Check that the Sync Calendar switch is set to On.
If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the
calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
If your calendar still isn't in sync, try removing and re-adding the account that the calendar is associated with.
I can't reply to or send meeting invitations
Check that you added an email account that has an integrated calendar. Some accounts might not include a calendar
feature.
New or updated events aren't appearing in my calendar
You might need to refresh your calendars. In the Calendar app, swipe down from the top of the screen. Tap Refresh .
Contacts
About the Contacts app
When you add contacts to your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the
BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and
events or share your pictures and videos.
If you added an email account or social networking account to your device, contacts from those accounts can appear in
your contact list. It's simple to find the people that you want to connect with because your device automatically merges
contacts who share first and last name, email addresses, or mobile phone numbers.
Contacts at a glance
Image of Contacts app
Adding contacts
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
User Guide Applications and features
153
STRICTLY CONFIDENTIAL
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon > Accounts.
3. If you already added an account to your device, tap The Add Account icon to add another account.
Add a contact to the Contacts app
1. In the Contacts app, tap The Add icon .
2. Enter the information for the contact. For additional fields, tap The Add Field icon. . You might need to hide the
keyboard to see the icon.
3. If you have a work account and BlackBerry Balance set up on your device, to save the contact in your work space, at
the top of the screen, tap Work. Once you start adding contact information, you can't save the contact in your
personal space.
4. Tap Save.
Copy contacts to and from your SIM card
Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to
easily transfer contacts from one device to another. When you insert a SIM card in your BlackBerry device, you can view
contacts that are stored on the SIM card in your contact list. You can copy the SIM card contacts to your device memory so
that the contacts are available to you even if the SIM card is removed.
You can also use BlackBerry Link to back up your contacts on a computer.
Note: If you added a work account to your device and your administrator turned on BlackBerry Balance, you can't copy
work contacts to your SIM card.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap Settings .
To copy all of the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card.
To copy all contacts from your device memory to your SIM card, tap Copy Contacts from Device to SIM Card.
To view your SIM card contacts and decide which ones you want to copy to your device, tap Manage SIM Card
Contacts.
Add a contact from the BlackBerry Hub
1. In the BlackBerry Hub, touch and hold a message.
2. Tap The Add to Contacts icon .
To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a
contact from the list.
To add the contact as a new contact, tap The Add icon .
3. Tap Save.
User Guide Applications and features
154
STRICTLY CONFIDENTIAL
Add a contact from the Calls screen
1. In the Phone app, tap The Calls icon .
2. Touch and hold a phone number.
3. Tap The Add To Contacts icon .
To add the phone number to an existing contact entry, tap a contact from the list.
To add the contact as a new contact, tap The Add icon .
4. Tap Save.
Contact views
When you tap a contact, your BlackBerry device shows you lots of details about the contact. Some info, like a contact's
birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you
added to your device, like Twitter or LinkedIn. Other info can be added by you. There are three tabs, or views, that you can
tap through.
Details
This view shows you an overview of contacts' details: how to contact them, where they work, their birthdays, and so
on. You can tap on phone numbers or email addresses to start connecting with contacts.
Updates
This view shows you your contacts' most recent updates from social networking apps like Twitter and Facebook. If
you added a contact's company name, the Updates view also shows you news about that company. Tap on an
update to see it in a social networking app or the browser.
Activity
This view shows you upcoming and past interactions with your contacts. Tap on any activity to go directly to that
event on your device.
Changing contacts
Add or change a picture for a contact
1. In the Contacts app, tap a contact > Edit contact .
To use a picture from a social networking account that you added, tap one of the available pictures at the top of
the screen.
To use a saved picture from your picture library, in the picture area, tap The Add a Picture icon . Browse to the
picture.
User Guide Applications and features
155
STRICTLY CONFIDENTIAL
To take a picture with the camera, in the picture area, tap The Add a Picture icon . Tap The Camera icon . Take a
picture. If necessary, crop or edit the picture. Tap Done.
2. Tap Save.
Change info for a contact
1. In the Contacts app, tap a contact > Edit contact .
2. Make your changes. For additional fields, tap Add Field .
3. Tap Save.
Delete a contact
1. Touch and hold a contact.
2. Tap Delete .
Add a contact to your favorites
When you add contacts to your favorites, their pictures appear at the top of your contact list so that you can quickly
connect with them.
1. In the Contacts app, touch and hold a contact.
2. Tap The Add to Favorites icon .
Contact someone
1. Touch and hold a contact.
2. Tap how you want to reach the contact.
Set a custom ring tone for a contact
1. In the Contacts app, tap a contact.
2. Tap the edit contact icon .
3. Tap Ring Tone and Notifications.
4. In the Phone Ring Tone drop-down list, tap a ring tone.
5. Tap Back.
6. Tap Save.
User Guide Applications and features
156
STRICTLY CONFIDENTIAL
Search for a contact
Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that
you're looking for.
In the Contacts app, tap Search .
To search contacts from your contact list, just start typing. When the contact appears, tap the contact.
To search contacts from a remote address book (for example, your company's address book), type the contact's name.
Tap Remote Search.
Filtering contacts
There are a couple of different ways to change who you see in your contact list.
View contacts by account
If you want to see only people whom you can contact in a certain way (for example, through BBM), you can quickly filter
your contact list.
1. In the Contacts app, tap All .
2. Tap the type of contacts that you want to see.
Hide a set of contacts
You can completely remove a type of account from your contact list. For example, if you mainly follow celebrities on Twitter,
you might not want to see them in your contact list.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap Settings .
3. In the Show Account in Contact List section, set the switch that appears beside an account to Off.
Sort your contacts
Your contacts are originally sorted by first name, but you can also sort by last name or company.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap Settings Settings.
3. In the Sort Contacts by drop-down list, tap a sort option.
User Guide Applications and features
157
STRICTLY CONFIDENTIAL
Share a contact
You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally.
1. In the Contacts app, touch and hold a contact.
2. Tap Share Contact .
Troubleshooting: Contacts
My contacts weren't merged automatically
Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for
example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see
duplicate entries in your contact list, you can merge those contacts into one entry.
1. In the Contacts app, touch and hold a contact.
2. Tap Select More .
3. Tap the contacts that you want to merge.
4. Tap Link Contacts .
My contacts' pictures change sometimes
If you added a social networking account to your BlackBerry device and you're using a profile picture as a contact's
picture, then the picture changes when your contact changes his or her profile picture.
Clock
Clock at a glance
Image of Clock
Change the clock face
1. In the Clock app, swipe down from the top of the screen.
2. Tap the Clock Settings icon .
3. Tap the Clock Face drop-down list.
User Guide Applications and features
158
STRICTLY CONFIDENTIAL
4. Tap Digital or Analog.
Alarm clock
Set an alarm
1. Tap The Alarm Clock icon .
2. Set the Alarm switch to On.
3. Touch and hold the dial outside of the clock face.
4. Slide the dial around the clock face to your desired time.
5. To save the alarm time, tap anywhere on the screen.
Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm
time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm
is set for.
Set additional alarms
You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at
different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone,
recurrence, and snooze duration for each alarm.
1. Tap the Alarm Clock icon .
2. Do one of the following:
If you only have one alarm set, tap the Add Alarm icon .
If you already have two or more alarms set, tap the Alarm List icon > the Add Alarm icon .
3. Type an alarm name.
4. Set an alarm time, recurrence, tone, and snooze duration.
5. Tap Save.
Tip: Once you've set multiple alarms, you can quickly adjust the different alarm times by touching and holding any of the
dials outside of the clock face and sliding the dial around the clock face to your desired time.
Manage your additional alarms
1. Tap the Alarm Clock icon > the Alarm List icon .
2. Do any of the following:
To turn on or off an alarm, next to the alarm, set the switch to On or Off.
To change the alarm name, time, tone, recurrence, or snooze duration, tap an alarm.
User Guide Applications and features
159
STRICTLY CONFIDENTIAL
To delete an alarm, touch and hold an alarm. Tap the Delete icon .
Change your alarm tone
1. Do one of the following:
If you have one alarm set, tap the Alarm Clock icon .
If you have multiple alarms set, tap the Alarm List icon .
2. Tap an alarm.
3. Tap Alarm Tone.
4. Select one of the alarm tone options.
Tip: To use music you have added or downloaded to your BlackBerry device, tap the Add Music Icon .
Set an alarm for multiple days
1. Do one of the following:
If you have one alarm set, tap the Alarm Clock icon .
If you have multiple alarms set, tap the Alarm List icon .
2. Tap an alarm.
3. Tap Recurrence.
To set a daily alarm, set the Daily switch to On.
To set an alarm to recur on specific days, select the checkbox next to one or more days.
Set the snooze
1. Do one of the following:
If you have one alarm set, tap the Alarm Clock icon .
If you have multiple alarms set, tap the Alarm List icon .
2. Tap an alarm.
3. Tap Snooze.
4. Select a length of time.
Stopwatch
1. Tap Stopwatch .
2. Tap Start.
3. To start a new lap, tap Lap.
User Guide Applications and features
160
STRICTLY CONFIDENTIAL
Timer
Set the timer
1. Tap Timer .
2. Touch and hold the dial outside of the clock face.
3. Slide the dial around the clock face to your desired time.
4. Tap Start.
Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap
the time that appears in the middle of the clock face. Scroll up or down to adjust the hours, minutes, and seconds that the
timer is set for.
Change your timer tone
1. Tap Timer .
2. In the middle of the clock face, tap the time.
3. Tap Timer Tone.
4. Tap a timer tone.
Tip: To use music you have added or downloaded to your BlackBerry device, tap Add Music.
World clock
If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world
clock screen to quickly see the time in a variety of cities around the world.
Add a city to the world clock screen
1. Tap World clock .
2. Tap Add.
3. Enter a location.
4. Tap a city.
Delete a city from the world clock screen
1. Tap The World clock icon .
User Guide Applications and features
161
STRICTLY CONFIDENTIAL
2. Touch and hold a city.
3. Beside a city, tap the Delete icon .
Turn on bedside mode
You can turn on bedside mode when you go to sleep so that you're not notified when you receive new messages. In bedside
mode, any alarms that you set will still go off and your BlackBerry device displays the time, dimly lit. You can also choose
whether or not you want to be alerted when you receive phone calls.
1. In the Clock app, swipe down from the top of the screen.
2. Tap The Bedside mode icon .
Tip: When your alarm goes off in bedside mode, you can tap anywhere on the screen to snooze the alarm. To turn off the
alarm in bedside mode, swipe up from the bottom of the screen.
Image of bedside mode screen
Hear phone calls in bedside mode
When you enter bedside mode, all of your notifications are set to silent. You can choose to turn on only your phone while in
bedside mode, so that phone calls are the only notifications that you receive.
1. In the Clock app, swipe down from the top of the screen.
2. Tap the Clock Settings icon .
3. Set the Phone Calls in Bedside Mode switch to On.
Calculator
Calculator at a glance
Image of Calculator
Using the calculator
Switch to a scientific or standard calculator
You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device.
On the calculator screen, swipe left or right on the keypad.
User Guide Applications and features
162
STRICTLY CONFIDENTIAL
Convert a unit of measurement
You can use the calculator on your BlackBerry device to convert one unit of measurement to another. The calculator
includes many different types and units of measurement for the different kinds of scenarios that you find yourself in, so you
don't need to stop what you're doing to convert measurements.
1. Tap Converter.
2. Choose a measurement type, the unit to convert from, and the unit to convert to.
3. Enter the value that you want to convert.
Calculate a tip
When you're out at a restaurant, you can use the tip calculator to figure out how much to leave for a tip. You can customize
your calculations to specify the number of people included on the bill and the percentage of the bill that you want to tip.
The tip calculator can also calculate how much each person owes on a bill, making it easy to divide up a bill amongst a
table of people.
1. Tap Tip.
2. In The Bill field, enter the total amount of the bill.
3. If necessary, change any of the additional tip options.
View your previous calculations
To view your previous calculations, slide your finger down in the answer field.
To clear all of your previous calculations, tap Image of the Delete icon. .
Browser
Browsing the Internet
Browser at a glance
Image of the browser
User Guide Applications and features
163
STRICTLY CONFIDENTIAL
Go to a website
1. Type a web address or search term into the address bar at the bottom of the Browser.
2. Tap Go.
Change the current search engine
After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it
again.
1. While you're typing a search term in the Browser, tap the search engine icon in the top right corner of the screen.
2. Tap the search engine that you want to use.
Using Browser tabs
Just like on your computer’s browser, you can open multiple webpages in tabs and switch between the tabs quickly.
Open a new tab
1. In the Browser, tap Tabs, Bookmarks, and History .
2. Tap Add New Tab .
Tip: Close a tab when you're finished with it to improve the performance of the Browser.
Switch between tabs
1. In the Browser, tap Tabs, Bookmarks, and History .
2. Tap a tab.
Close a tab
1. In the Browser, tap The tabs, bookmarks, and history icon .
2. On the tab that you want to close, tap The close tab icon .
Screen showing how to close a BlackBerry Browser tab.
Open a link in a new tab
1. In the Browser, touch and hold a link.
2. Tap Open Link in New Tab .
User Guide Applications and features
164
STRICTLY CONFIDENTIAL
Share a link or picture
You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more.
In the BlackBerry Browser, do one of the following:
To share the webpage that you're looking at, tap More actions > Share .
To share a link or a picture, touch and hold the link or picture. Tap Share Link or The Share icon .
Search for text on a webpage
On a webpage, tap More actions > Find on Page .
View webpages in a reader-friendly format
To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads, you can use the
reader mode.
On a webpage, tap More actions > Reader .
Change text size in reader mode
Do one of the following:
To increase the text size, tap Increase Text .
To decrease the text size, tap Decrease text .
Change the background color in reader mode
Tap The More icon > The Invert Colors icon .
Find files that you downloaded
After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and
share it.
In the Browser, tap More actions > Downloads .
Clear your list of downloaded files
In the Browser, tap More actions > Downloads > Clear downloads .
User Guide Applications and features
165
STRICTLY CONFIDENTIAL
Bookmark a favorite webpage
On a webpage, tap More actions > Add to Bookmarks .
Add a website to your home screen
You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the
browser first.
On a website, tap More actions > Add to Home Screen .
Changing your Browser settings
Customize the Browser start screen
You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show
thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous
Browser session.
1. In the Browser, tap The More menu > The Settings icon > Display and Actions.
2. Tap the On Startup Show drop-down list.
To set a specific home page, tap My Home Page. Type a web address.
To show thumbnails of the webpages that you visited recently or frequently, tap New Tab Page.
To open the webpages from your previous Browser session, tap My Tabs From Last Time.
Turn on Adobe Flash support
1. In the Browser, tap More actions > Settings > Display and Actions.
2. Set the Adobe Flash switch to On.
Bookmarks and history
Bookmark a favorite webpage
On a webpage, tap More actions > Add to Bookmarks .
User Guide Applications and features
166
STRICTLY CONFIDENTIAL
View your Browser bookmarks
In the BlackBerry Browser, tap The Tabs, Bookmarks, and History icon > The Bookmarks icon .
View your bookmarks by tags or in a list
1. In the Browser, tap Tabs, Bookmarks, and History > Bookmarks .
2. Tap Tags or Switch to List .
Organizing your bookmarks
It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for.
Change your bookmarks
You can change the name or web address of a bookmark.
1. In the Browser, tap Tabs, Bookmarks, and History > Bookmarks .
2. Touch and hold a bookmark.
3. Tap Edit Bookmark .
4. Type a new name or web address.
Add, rename, or delete a bookmark tag
Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might want to tag all of
your news-related bookmarks with "News", or your favorite blogs with "Blog".
In the Browser, tap The Tabs, Bookmarks, and History icon > The Bookmarks icon .
To add a tag, touch and hold a bookmark. Tap The Edit Bookmark icon . In the Add tags field, type a tag name.
To rename a tag, tap The Tags icon . Touch and hold a tag. Tap The Edit Tag icon . Type a new name for the tag.
To remove a tag from a bookmark, touch and hold a bookmark. Tap Edit Bookmark . Tap a tag.
To delete all instances of a tag, tap The Tags icon . Touch and hold a tag. Tap The Delete icon .
Delete a bookmark
1. In the Browser, tap Tabs, Bookmarks, and History > Bookmarks .
2. Touch and hold a bookmark.
3. Tap Delete .
User Guide Applications and features
167
STRICTLY CONFIDENTIAL
View your browsing history
On a webpage in the Browser, touch and hold The Back icon until your history appears.
To go to a page in your history, tap the page.
To see your full tab history, tap The Full Tab History icon .
To dismiss your browsing history, tap anywhere on the screen.
Tip: To view your full browsing history, tap The Tab icon > The History icon .
Delete your browsing history
1. In the Browser, tap The Tabs, Bookmarks, and History icon .
2. Tap The History icon
To delete all of your browsing history, tap The Delete icon .
To delete a specific webpage from your browsing history, touch and hold the thumbnail for the page. Tap The
Delete icon .
Browsing safely
About website certificates
Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use
certificates to help prove authenticity. If a website has a certificate, certificate icons appear beside the web address bar.
Website certificate icons
Icon Description
EV certificate icon The website's identity has been verified by an extended validation certificate from a trusted
certificate authority.
DV certificate icon The website's identity has been verified by a domain-validated certificate from a trusted
certificate authority.
mixed certificate icon Some parts of the website are secure while other parts of the website are not.
unknown certificate
icon
The website might be unsafe because the certificate is unknown.
User Guide Applications and features
168
STRICTLY CONFIDENTIAL
Change Browser security settings
In the Browser, tap More actions > Settings > Privacy and Security.
Security settings
Remove History Items
Specify how often your device automatically deletes information from your BlackBerry Browser history.
Private Browsing
Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is
open. When you close the Browser, the information is automatically deleted. As well, any settings that you change
while in private browsing mode apply only during the session, and Adobe Flash support is automatically turned off. If
your administrator has turned on BlackBerry Balance technology, and you're using your work space, you can't turn
on private browsing.
Accept Cookies
Cookies are used by some sites to send and receive information between the website and the Browser. Cookies can
be helpful as they allow websites to remember information about your preferences and user information, but
cookies can pose a security risk as well.
Clear Cookies and Other Data
Clear some or all of your saved Browser data.
Clear History
Clear your Browser history.
Change permissions for specific websites
As you browse the Internet, you might grant permissions to allow websites to access information, such as your location. You
can remove those permissions at any time.
1. In the Browser, tap More actions > Settings > Site Permissions.
2. Tap a website. Tap Edit.
3. Tap Delete beside the permissions that you want to remove.
4. Tap Done.
User Guide Applications and features
169
STRICTLY CONFIDENTIAL
Troubleshooting: Browser
I can't watch a video online
While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and
some websites block content from being viewed on mobile devices. For more information about supported video formats,
search the Help.
Smart Tags
The Smart Tags application explained
The Smart Tags app takes bits of information and transforms the info into a smart tag. Info can include text, websites and
other URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag,
display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows
you to store the smart tags that you receive and use them or pass them on later.
Instead of handing out business cards, try creating your own smart tag that contains your contact information so that with
just a click, recipients can call, text, or send you an email. Have an event coming up? Try making a smart tag that contains
the event information, then copying the smart tag to a writeable NFC tag that is attached to a small gift for your guests.
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
Scan a QR Code, barcode, or an NFC tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
When you scan a QR Code or barcode by using the Smart Tags app, your device saves the information as a smart tag.
When you scan an NFC tag, your device opens the information in the corresponding application type. You can save the
information as a smart tag by opening the Smart Tags app before you scan the NFC tag.
Do any of the following:
To scan a QR Code or barcode, open the Smart Tags app. Tap The scan icon . Tap The scan QR Code icon or The
scan barcode icon . Hold your device so that all four corners of the QR Code or barcode appear on your screen.
To scan an NFC tag, tap the back of your device against the NFC tag.
User Guide Applications and features
170
STRICTLY CONFIDENTIAL
BlackBerry 10 device showing the back of the device directly above an NFC tag. Blue circles indicate a
data exchange.
Delete a smart tag from your device
1. In the Smart Tags app, highlight one or more tags that you want to delete.
2. Tap Delete .
Create your own smart tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.
1. In the Smart Tags app, tap The create icon .
2. Tap a tag type.
3. In the fields that appear on the screen, enter the necessary information.
Tip: You can group multiple tags together. Press and hold an existing tag. Tap Add.Repeat Steps 2 and 3 to create a tag.
Smart tag types
Web
Use to create a smart tag that, when opened, takes you to a webpage.
Smart Triggers
Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various settings on your
BlackBerry device.
Wi-Fi
Use to create a smart tag that, when written to an NFC tag and then tapped on, connects you to a specified Wi-Fi
network.
Bluetooth
Use to create a smart tag that, when written to an NFC tag and then tapped on, pairs you with a specified Bluetooth
enabled device.
Contact
Use to create a smart tag that, when opened, adds the contact information in the Contacts app.
Event
Use to create a smart tag that, when opened, creates an appointment in the Calendar app.
User Guide Applications and features
171
STRICTLY CONFIDENTIAL
Geo Location
Use to create a smart tag that, when opened, searches for directions in the Maps application.
Phone
Use to create a smart tag that, when opened, calls a phone number.
Email
Use to create a smart tag that, when opened, composes an email. When you create the tag you can fill in the
Subject and Message fields to prepopulate these fields when the tag is opened, or you can leave these fields blank.
Text Message
Use to create a smart tag that, when opened, composes a text message. When you create the tag you can fill in the
Message field to prepopulate this field when the tag is opened, or you can leave this field blank.
Text
Use to create a smart tag that displays a message.
Other
Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For
example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart
tag for your app.
Favorite a smart tag
You can make smart tags easier to find if you mark them as favorites.
1. In the Smart Tags app, find and highlight the tag that you want to favorite.
2. Tap The add to favorites icon .
View your favorite smart tags
In the Smart Tags app, tap The all icon > The favorites icon .
Share a smart tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
In the Smart Tags app, highlight a tag.
To display the smart tag as a QR Code for another device to scan, tap The show as barcode icon .
To share the smart tag through a message, such as an email or text message, or to share the smart tag with an
application, such as BlackBerry Remember, tap Share . Tap a message type or application.
To send the smart tag to another NFC-enabled BlackBerry device, tap Share > NFC. Align the backs of the devices.
User Guide Applications and features
172
STRICTLY CONFIDENTIAL
To copy the smart tag to a writeable NFC tag, tap The write to NFC tag icon . Tap your device against the NFC tag.
Tip: NFC tags are often sold as stickers. If you copy your smart tag to an NFC tag sticker, you can stick your smart tags
nearly anywhere.
Lock a smart tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
If you copy a smart tag to a writeable NFC tag, and you plan to leave the NFC tag in a public space, you should lock the NFC
tag to prevent tampering. When an NFC tag is locked it can't be unlocked, changed, or erased.
1. In the Smart Tags app, tap More > The lock NFC tag icon .
2. Align the back of your BlackBerry device with the tag.
Erase smart tag information from an NFC tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
If the NFC tag isn't locked, you can erase the smart tag information that is stored on it.
1. In the Smart Tags app, tap More > Erase NFC tag .
2. Align the back of your BlackBerry device with an NFC tag.
Voice Control
Using the BlackBerry Voice Control app
The Voice Control app can make multitasking easier by allowing you to perform a variety of actions and tasks with your
voice. Instead of navigating to a specific app, you can simply open the Voice Control app and speak your commands. You
can use the Voice Control app to do the following:
Make a call.
Send an email, text message, or BBM message.
Search the Internet or your BlackBerry device.
Book meetings and appointments.
Set reminders.
Change your Facebook status or post a tweet.
Save notes and memos in BlackBerry Remember.
Set an alarm.
User Guide Applications and features
173
STRICTLY CONFIDENTIAL
1. To open the Voice Control app, do one of the following:
On the home screen, tap the Voice Control icon.
Press and hold the Mute key on the right side of your device.
2. After the beep, say a command.
Making a phone call with the Voice Control app
Using the Voice Control app, you can make a phone call by saying a phone number, or by saying the name of someone in
your Contacts app.
Dial a number
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Dial" and the number that you want to call.
Call a contact
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say a command. For example, "call Megan Ball." If you have multiple numbers for a contact, you can
specify which number you want to call. For example, you can say "Call Ian at work."
Searching using the Voice Control app
When you say your search terms, the Voice Control app automatically searches your BlackBerry device first. To search the
Internet before searching your device, specify that you want to search the Internet when you say your search terms. For
example, "Search the Internet for electric cars."
To help improve your search results, be as specific as possible with your search terms. For example, "Search contacts for
Megan Ball," "Search for messages from Matthew," or "Search for notes containing the word dogs."
Search your device using the Voice Control App
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say your search terms. For example, "Search contacts for Megan Ball."
Search the Internet using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say your search terms and specify that you want to search the Internet. For example, "search the
Internet for custom cars."
User Guide Applications and features
174
STRICTLY CONFIDENTIAL
Ask a question using the Voice Control app
You can ask a variety of questions using the Voice Control app. If your question can't be answered, you'll have the option of
searching the Internet for your question.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, ask a question. For example, you can say "How many people live in Canada?" "What is the square root
of 36?" or "Why is the sky blue?"
Send messages using the Voice Control app
Using the Voice Control app, you can send a text message, email, or BBM message without typing a single word. Just
specify which type of message that you want to send and who you want to send it to, then compose your message aloud.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. When you hear the beep, say your command. For example, "send an email to Tanya McPherson" or "Text 'I'm on my
way' to Elliot Fung."
Book a meeting or appointment with the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say the date, time, subject, and location of the meeting or appointment. For example, "Schedule a
doctor's appointment tomorrow at 2 o'clock at the medical center."
Tip: To add contacts to a meeting, include their names when you're scheduling the meeting. For example, "Schedule a
team meeting with Nicole Lavigne on Friday at 11 o'clock."
Set a reminder with the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say what you would like to be reminded about and when you would like to be reminded. For example,
"Remind me to buy milk tomorrow."
Type using voice dictation
You can use voice dictation to type hands-free instead of using your keyboard.
1. To turn on voice dictation, on the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Voice Control.
3. Tap Enable Dictation.
User Guide Applications and features
175
STRICTLY CONFIDENTIAL
Once you turn on voice dictation, when your keyboard appears, tap the Microphone key to begin voice dictation.
Set an alarm using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Set an alarm" and the time that you want to set the alarm for. For example, "Set an alarm for
6:00" or "Set an alarm for one hour from now."
Get directions using the Voice Control app
When you get directions using the Voice Control app, the directions appear in the Maps app.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Get directions to" or "Go to" and say an address, city, or point of interest. For example, you can
say "Get directions to 175 Columbia St. West, Waterloo, Ontario" or "Go to New York City."
The address, city, or point of interest opens in the Maps app. If more than one result is found for your address, city,
or point of interest, tap The View List icon . Tap a destination.
Change your Facebook status using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Update my Facebook status" and say your status. For example, "Update my Facebook status to
heading to the movies tonight."
Post a tweet using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Tweet" and say your tweet. For example, "Tweet heading to the car show today."
Post a LinkedIn update using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "LinkedIn" and your update. For example, "LinkedIn heading to the conference room for a
meeting."
Save notes and memos using the Voice Control app
The notes and memos you create with the Voice Control app are saved as entries in BlackBerry Remember.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
User Guide Applications and features
176
STRICTLY CONFIDENTIAL
2. After the beep, say "Make a note" and say what you want your note to contain. For example, "Make a note to call
Mom."
Check your wireless coverage status using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, do one of the following:
To check your mobile network coverage, say "How many bars do I have?"
To check your Wi-Fi connection status, say "What is my Wi-Fi status?"
To check both your mobile network coverage and Wi-Fi connection status, say, "What is my signal strength?"
Check your battery level using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "What is my battery level?"
Hear your latest unread message read back to you
You can hear your latest unread email message or text message.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Read my last email," or "Read my last text."
Voice Control settings
Change your Voice Control language
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Voice Control.
3. In the Language drop-down list, tap a language.
Change the voice recognition mode
The Voice Control app has two voice recognition modes. When you choose Voice Dialing Only, you can use the Voice
Control app in more languages, but you will be unable to use many features, such as searching your BlackBerry device and
the Internet, booking appointments, and sending messages. When you choose Voice Recognition, you can use all of the
features that the Voice Control app supports.
1. On the home screen, swipe down from the top of the screen.
User Guide Applications and features
177
STRICTLY CONFIDENTIAL
2. Tap Settings Settings > Voice Control.
3. In the Voice recognition mode drop-down list, tap Voice Dialing Only or Voice Recognition.
Change your voice response settings
When you say commands, you can set the Voice Control app to respond to you and confirm your command or ask for the
next command.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Voice Control.
3. Do any of the following:
To turn on or turn off voice responses, in the Hear voice feedback drop-down list, tap Always or Never.
To hear voice responses only when you're not using a headset, in the Hear voice feedback drop-down list, tap
Handset Only.
Games
Change your Games profile
When you create your profile, the Games app fills in the required information with information from your BBM profile.
Changing your profile information in the Games app doesn't affect your BBM profile.
In the Games app, tap The more actions icon > The edit profile icon .
To change your profile picture tap Choose a picture. Scroll through the pictures on your BlackBerry device, and tap the
one you want to use.
To use the picture that is already associated with your BBM profile, tap Use BBM picture.
To change your app name, tap the text field below Display Name.
To change the email address that is associated with your account, tap the text field below Email Address.
Set the Public profile switch to On or Off.
Invite a friend to the Games app
You can add friends to the Games app to view the games they're playing, compare your high scores, and recommend
games.
Note: The games you play and the awards you receive can only be viewed on your Games app timeline by your gaming
friends; they won't appear anywhere else.
Do any of the following:
User Guide Applications and features
178
STRICTLY CONFIDENTIAL
In your timeline, tap a player.
To invite your friends to the Games app using other ways, such as by email, looking up a username, or by inviting friends
of your current friends, tap The friends icon > The more actions icon .
Tip: To remove a friend from the Games app, navigate to the friend's profile. Tap The remove a friend icon .
Add a game
Use the Games app to discover your next favorite game that you can buy or download for free.
1. Do any of the following:
In your timeline, tap a game that interests you.
To browse through new games, popular games, and games that your friends are playing, tap The games icon .
2. Tap The BlackBerry World icon > Download.
Add a game to your favorites
After you discover a game you love, you can mark it as a favorite for quick access.
1. In the Games app, on the home screen, tap The action menu icon > The manage favorites icon .
2. Tap The favorite icon next to a game.
To remove a game from your favorites, tap The 'unfavorite' icon .
Recommend a game
You can recommend the games you love to your Games friends. Recommendations are sent as private messages, so that
only the friends that you select can see the recommendations you send them.
1. Tap a game.
2. Tap the recommend icon .
3. Tap on a friend.
Invite a Games friend to BBM
If you have a friend in the Games app who's not in your BBM contact list, you can invite that friend to BBM without having
to leave the Games app.
1. In the Games app, do one of the following:
In your timeline, tap a friend.
User Guide Applications and features
179
STRICTLY CONFIDENTIAL
On the home screen, tap The friends icon . Tap a friend.
2. Tap The invite to BBM icon .
Start a BBM chat with a Games friend
You can start a BBM chat without leaving the Games app (for example, if you want to quickly comment on something in a
game).
1. In your timeline or on the The friends icon screen, tap a friend.
2. Tap The start a BBM chat icon .
Troubleshooting: Games
Only my friends can see my profile
By default, your public profile is set to Off and only your friends can see your profile. You can change this setting to allow
anyone to view your profile.
1. To edit your profile, tap on your display picture.
2. Set the Public profile switch to On.
Organizing apps
Leave an app or close an app
Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see
your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full
screen. Once you minimize an app, you can close it from the home screen.
1. To minimize an app, swipe up from the bottom of the screen. The app is arranged as an Active Frame on the home
screen.
2. To close an app after you minimize it, on the home screen, on an Active Frame, tap Close .
Move an app around the home screen
1. On the home screen, touch and hold an app icon until all of the icons start to blink.
2. Drag the icon to a different location on the home screen and release your finger.
User Guide Applications and features
180
STRICTLY CONFIDENTIAL
Add folders to the home screen
You can organize your apps by adding folders to the home screen. For example, you can add a folder for all of the games
that you download and a folder for all of your business and productivity apps.
1. Touch and hold an app icon until all of the icons start to blink.
2. Drag the app icon on top of another app icon that you want to include in the same folder.
3. Type the name of the folder.
4. Tap Create.
Move an app out of a folder
1. In a folder on the home screen, touch and hold an app icon until all of the icons start to blink.
2. Drag the app icon to the bottom of the screen and release.
Rename a folder
1. On the home screen, tap a folder.
2. At the bottom of the screen, touch and hold the folder name.
3. Type the new name of the folder.
4. Tap Rename.
User Guide Applications and features
181
STRICTLY CONFIDENTIAL
Documents and files
Documents To Go
Getting started with Documents To Go
Using Documents To Go, you can create, edit and format Microsoft Word documents, and Microsoft Excel spreadsheets.
You can also edit, view, and present Microsoft PowerPoint presentations on your BlackBerry device.
Create a document or spreadsheet
In Documents To Go, do one of the following:
To create a document, tap Create document .
To create a spreadsheet, tap Create spreadsheet .
Open a file in Documents To Go
You can view all Documents To Go files stored on your BlackBerry device by tapping All or view your recently used files by
tapping Recent .
To view a file in Documents To Go, tap a file. Tap Edit to edit the file in Word To Go, Sheet To Go, or Slideshow To Go.
To open a file saved on your BlackBerry device, on a media card, or on another connected device, tap Open .
Tip: If you are logged into a cloud application on your device, you can also open files that you have saved to the cloud.
Delete a file from Documents To Go
When you delete a file from Documents To Go, the file is permanently deleted from your BlackBerry device. When you clear
a file from Recent view, the file is hidden from that view but can still be retrieved in All view.
To delete a file from Documents To Go, touch and hold a file. Tap Delete .
To hide a file from Recent view, touch and hold a file. Tap Clear Recent .
Cut, copy, and paste text in a document or presentation
To cut, copy, and paste items, such as text in a document or presentation:
1. Touch and hold the text you want to copy.
User Guide Documents and files
182
STRICTLY CONFIDENTIAL
2. Highlight the area by moving the cursor indicators.
3. Tap the highlighted area.
4. Tap The Cut icon , or The Copy icon .
5. Touch and hold where you want to paste the text.
6. Tap The Paste icon .
Save changes to a file in Documents To Go
When you save a file using Documents To Go, you can choose where the file is saved. For example, you can save a file to
the cloud or to a media card. If you exit a file without saving it, Documents To Go asks if you would like to recover your
changes the next time you open the file.
1. Tap More .
2. Tap Save , or Save As .
Undo or redo an action in Documents To Go
To undo an action, tap Undo .
To redo an action, tap Redo .
Tip: You can undo your actions up until the last time you saved the file you're working in.
Access work files
When you have BlackBerry Balance technology enabled on your BlackBerry device you can manage your work life and
personal life on the same device. You can have Documents To Go files open in both the work space and the personal space
at the same time, but you can't copy or move data and files from your work space to your personal space. For example, if
you download or save an attachment from your work email account, it is sent to Documents To Go in your work space.
The Active Frames on your home screen use The Balance icon to indicate apps from your work space. Work items are
accessible in the work space. Files stored on a media card are only accessible in the personal space and aren't displayed in
the work space.
To access your work files:
1. Drag your finger down on the middle of the home screen.
2. Tap Work.
3. Open Documents To Go.
Tip: You can also access files in your work space by tapping The Recent icon > the Work Space icon .
Note: If you create or edit a file using Documents To Go in the work space and you want to save your file to the cloud, you
must be logged in to a cloud application in the work space on your device.
User Guide Documents and files
183
STRICTLY CONFIDENTIAL
Editing documents
Change the font or formatting
To change the font or formatting, tap Format .
To change the text style or text formatting, tap Font .
To insert a bulleted list or numbered list, tap List .
To change the paragraph alignment or indentation, tap Alignment .
View a bookmark in a document
1. Tap More .
2. Tap Bookmarks .
3. Tap the name of the bookmark you want to jump to.
Correct spelling in a document
You can use spell check to quickly and easily correct spelling mistakes. If you misspell a word it is underlined, so it is easy
to find and correct.
1. Tap a word.
2. Tap the correct spelling of the word.
Tip: If spell check mistakenly flags a word as being misspelled, you can tap Add to Dictionary to add the word to the
dictionary on your BlackBerry device.
Obtain the word count of a document
You can obtain the word count of a full document, or highlight a section of text to obtain the word count of that section. To
obtain the word count of an area of text or of a document:
1. Tap More .
2. Tap Word Count .
Find and replace text in a document
1. Tap Find .
User Guide Documents and files
184
STRICTLY CONFIDENTIAL
2. In theFind field, type a word or a phrase.
3. In the Replace field, type a word or phrase > Enter.
4. Tap The Replace icon or The Replace All icon .
5. Tap Next to go to the next instance of the word or phrase in the document.
Tip: To see more options, tap the More icon .
Editing spreadsheets
Resize a row or column
1. Tap a row or column header.
2. Touch and hold the selected row or column header.
3. When the device starts to vibrate, do one of the following:
To resize a row, drag your finger up or down.
To resize a column, drag your finger left or right.
Hide or show rows and columns
You can hide an individual row or column, or you can hide a selection of multiple rows or columns.
1. Tap a row or column header, and continue until all the rows or columns you want to hide or unhide are selected.
2. Tap any part of the selection.
To hide a row or column, tap The Hide icon .
To show a hidden row or column, tap The Show icon .
Enable word wrap
1. Tap a cell, row, or column.
2. Tap Format .
3. Tap Font .
4. Tap Word Wrap .
Change the font or formatting
To change the font or formatting of text, tap Format .
To change the number format in a cell, highlight the cell, and tap Cell Format .
User Guide Documents and files
185
STRICTLY CONFIDENTIAL
Tip: You can edit existing formulas by making changes to them in the text bar at the top of the screen.
Cut, copy, and paste a cell, row, or column
1. Select a cell, row, or column.
2. Tap the selected cell, row, or column.
3. Tap Cut , or Copy .
4. Double tap where you want to paste the item.
5. Tap Paste .
Clear the contents of a cell
1. Tap a cell.
2. Tap Clear Cell Contents .
Editing slideshows
Edit a slideshow
You can edit the content of slides in a presentation. You can also change the font and formatting of the content on the
slide.
To edit text, double tap a text box in a slide.
To change the font or formatting, tap Format .
Jump to a slide
1. In the panel on the top frame:
Slide your finger to the right to go back in the presentation.
Slide your finger to the left to go forward in the presentation.
2. Tap the slide that you want to jump to.
Reorder the slides
1. Touch and hold a slide in the top frame.
2. When the device vibrates, drag the slide to where you want to move it.
3. Release the slide.
User Guide Documents and files
186
STRICTLY CONFIDENTIAL
Hide or delete slides
Tap a slide in the top frame.
To hide a slide, tap The Hide icon .
To delete a slide, tap The Delete icon .
View a slideshow presentation
When you view a presentation on your BlackBerry device, your screen looks the same as it does when presenting a
slideshow. You do not need to have an HDMI cable connected to your device to view a presentation.
1. Tap Slideshow .
2. To go to the next slide, swipe your finger to the left.
Tip: You can share a presentation with a friend or colleague by sharing your screen in a BBM Video chat. For more
information, see the BBM Video section of the help.
Presenting slideshows
Present a slideshow
Before you begin: To present a slideshow, connect your BlackBerry device to an external source using an HDMI cable.
1. Tap Slideshow .
2. Tap Present .
3. To view the presenter notes, tap Notes .
4. To move to the next slide, drag a slide horizontally.
To stop presenting a slideshow, tap Back .
Present a slideshow wirelessly using Play on
You can wirelessly present a slideshow on devices that support Miracast, such as computers, TVs, or other home
entertainment equipment.
1. Tap The Slideshow icon .
2. Tap The Present icon .
3. Select a device to present your slideshow on.
User Guide Documents and files
187
STRICTLY CONFIDENTIAL
Zoom in or out on a slide
During a presentation, you can focus in on an area of a slide by using the zoom feature. The zoom action is reflected on the
presentation screen for your audience to see.
1. To zoom in to an area of a slide while presenting, slide your fingers apart.
2. To move to another area of a slide and maintain the slide zoom, slide your finger to the area of the screen you want
your audience to see.
3. To zoom out of an area, slide your fingers together.
Use the virtual laser pointer
The virtual laser pointer allows you to user your finger as the laser pointer. Use it to highlight key areas on your slide that
you want your audience to focus on.
1. Touch and hold the area of your screen you want to point to.
2. When the device vibrates, move the laser pointer around to focus on other areas of your slide.
3. To remove the laser pointer, remove your finger from your screen.
File Manager
Viewing files
View files on your device
File Manager helps you view, save and share files on your BlackBerry device. To view a file in File Manager:
1. Tap a folder.
2. Tap a file that you want to view.
To go back, tap Back .
Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe
down from the top of the screen. Tap Work .
User Guide Documents and files
188
STRICTLY CONFIDENTIAL
View files on connected devices or networks
You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by
a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To
access a file stored on another device:
1. Tap Device .
2. Tap a device.
Files and folders stored on the selected device appear in File Manager when opened or when viewed.
Managing your files
Rename a file or folder
File Manager allows you to make changes to file and folder names, such as fixing a typo or word. To rename a file or folder:
1. Touch and hold a file or folder.
2. Tap Rename .
Tip: To change a file type, touch and hold a file. Tap Properties > Edit .
Add a folder
When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following:
1. Navigate to where you want to add a new folder.
2. Tap More .
3. Tap Add Folder .
Note: You might not have pre-defined folders on a connected device.
Search for an item in File Manager
1. Tap Search .
2. Enter all, or part, of the name of the item you are searching for.
Note: To search for an item on a connected device, you must perform the search when the device is open in File Manager.
User Guide Documents and files
189
STRICTLY CONFIDENTIAL
Sort files and folders
You can view your files and folders in order by name, date, type or size. You can also decide whether to view your files and
folders in ascending or descending order.
Tip: To change the way you view your files and folders, tap List to view them as a list or Grid to view them as a grid.
Tap More > Sort .
To change the way files and folders are sorted, tap Sort > Name, Date, Type, or Size.
To change the order of your files and folders, tap Order > Ascending, or Descending.
Select multiple files
1. Tap More .
2. Tap Select .
3. Tap the items that you want to select.
To deselect an item that you have tapped in error, tap the item again.
Transferring files
Share files
1. Touch and hold a file.
2. Tap Share .
3. Choose a destination.
Tip: To share multiple files, tap More > Select . Tap the files you want to share. Tap Share .
Move a file
1. Touch and hold a file or folder.
2. Tap Move .
3. Navigate to where you want to move the file.
4. Tap Move.
User Guide Documents and files
190
STRICTLY CONFIDENTIAL
Copy a file
1. Touch and hold a file or folder.
2. Tap Copy .
3. Navigate to where you want to copy the file or folder.
4. Tap Paste.
Working with files stored in the cloud
Retrieve files saved to the cloud
If you are logged in to a cloud application on your BlackBerry device, you can use File Manager to access files that you have
stored in the cloud. To retrieve a file you have saved to the cloud:
1. Tap Device .
2. Tap a cloud application.
Save a file to your device
When you pin a file it is saved to your BlackBerry device, so you can view the file even when you're not connected to a
mobile or wireless network. If a file is not pinned, it is not available when you're offline. To pin or unpin a file to your device:
Touch and hold a file that is stored in a cloud application.
To pin a file, tap Pin .
To unpin a file, tap Unpin .
Synchronize a file with the cloud
If you have edited a pinned file while offline, you can use the Sync Now option when you reconnect to a wireless network to
ensure that the file is synchronized with the cloud before other files are synchronized. To force the synchronization of a file:
1. Touch and hold a file.
2. Tap Sync Now .
Tip: If the Sync Now option isn't available to you in the menu, your file is synchronized with the cloud.
User Guide Documents and files
191
STRICTLY CONFIDENTIAL
Change cloud application settings
You can change your settings for items like the back up options and network usage for your cloud applications. When you
enable back up options, changes to files in the selected applications are automatically updated and stored in the cloud. To
change your settings:
1. Tap More .
2. Tap Settings .
Tapping Settings launches the cloud application.
Working with zip files
Zip files and folders
Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also
zip all of the files in a particular folder using the Zip All option.
Touch and hold a file or folder.
To zip a single file or folder, tap Zip .
To zip multiple files or folders, tap Select . Tap the files or folders you want to zip, then tap Zip .
Unzip a file
You can unzip files, and also preview their contents. When you unzip a file, a folder is created with the same name as the
zip file. The unzipped contents can be viewed in this folder.
To unzip a file, touch and hold a zip file. Tap Unzip .
To preview the contents of a zip file, tap the file.
Storage space and media card
Moving or copying media files and documents
You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on
your computer.
User Guide Documents and files
192
STRICTLY CONFIDENTIAL
You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option. For more information about synchronizing media files and documents, see the Help in BlackBerry Link.
Tip: To locate files on your device, if you know the file or folder name, tap Search to search for it.
Transfer files between your computer and device using a USB connection
1. Using a USB cable, connect your BlackBerry device to your computer.
This illustration shows where you connect the cable to the USB port on the side of the device.
2. If necessary, enter your device password.
Your device and media card appear as drives on your computer.
3. Go to the files or folders that you want to copy.
4. Drag and drop the files or folders.
Transfer files between your computer and device using a Wi-Fi
connection
You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before
files are moved over a Wi-Fi network, you are prompted to enter the storage access password.
1. On the home screen of your BlackBerry device, swipe down from the top of the screen.
2. Tap Image Settings > About.
3. At the top of the screen, in the drop-down list, tap Network and make note of the IPv4 address.
4. Tap Back .
5. Tap Storage and Access.
6. Set the Access using Wi-Fi switch to On.
7. Type a storage access password.
8. Tap Identification on Network and make note of the Username.
9. On your computer, do one of the following:
If your computer uses a Windows operating system, in a Run command, type the IP address using the following
format: \\xxx.xxx.xxx.xxx.
If your computer uses a Mac operating system, click Go > Connect to Server. Type the IP address using the
following format: smb://xxx.xxx.xxx.xxx.
10. Go to the files or folders that you want to copy.
11. When prompted, enter the username and storage access password.
12. Drag and drop the files or folders.
User Guide Documents and files
193
STRICTLY CONFIDENTIAL
Turn on USB mass storage
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Storage and Access.
3. Set the USB Mass Storage switch to On.
To stop using USB mass storage, disconnect your USB cable.
Insert a media card
A media card is optional. If a media card is included, it might already be inserted.
1. From the bottom of your BlackBerry device, pull up the back cover.
2. With the metal contacts facing away from you, insert the media card (microSD card) into the slot on the left side of
your device.
This illustration shows where to insert or remove the media card.
Using a media card
Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media
files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance
and power efficiency of your device.
You might be able to move large amounts of data by simply moving the media card into another device that supports the
microSD card.
Supported media cards
Your BlackBerry device supports media card sizes up to 64 GB. Only microSD cards are supported.
To use a media card larger than 32 GB, you may need to format the media card to FAT32 format. You can use your device
to format your media card.
Format your media card
You can format your media card to help resolve an issue with the media card. When you format your media card, all of your
media card data is deleted.
1. On the home screen, swipe down from the top of the screen.
User Guide Documents and files
194
STRICTLY CONFIDENTIAL
2. Tap Image Settings > Storage and Access.
3. Tap Format Media Card.
Wipe data from your media card
To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data,
this process might take some time.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Storage and Access.
3. Tap Erase Media Card.
To use the media card again, you must format it.
Turn on encryption
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Encryption.
3. Do any of the following:
Set the Device Encryption switch to On.
Set the Media Card Encryption switch to On.
CAUTION: Try to decrypt or back up your encrypted media card files before a security wipe, which is designed to delete
your BlackBerry device data including the encryption key. You can't access encrypted media card files without this
encryption key.
Check how much storage space is free
You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can
also see a breakdown of what types of files are taking up space.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Storage and Access.
3. Tap Device Storage Details or Media Card Details.
Tip: The amount of available storage space displays when you minimize the File Manager app.
User Guide Documents and files
195
STRICTLY CONFIDENTIAL
Frequently asked questions: Storage space and
memory
How do I free up storage space?
To make room for more files and apps, try any of the following:
Save documents and media files on your media card. To automatically save camera pictures and videos on your media
card, on the home screen, tap Camera . Swipe down from the top of the screen and tap Settings .
Reduce the size of pictures that you take and videos that you record. On the home screen, tap Camera > Overflow .
Change the Aspect Ratio. Tap Camera > Video camera > Overflow . Change the Size option.
Transfer some of your data to your computer using a USB connection, Wi-Fi connection, or BlackBerry Link . To
download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or
Mac option.
Delete files that you don't need. To delete multiple items, in an app, tap Overflow > Select More . Select items and tap
Delete .
Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon until the icons begin
to blink. On the icon for the app that you want to delete, tap Delete . If you don't see Delete on the app icon, the app
can't be deleted.
Optimize your device's performance
If you find that your BlackBerry device is running unusally slow, try any of the following:
Close any apps that you aren't using.
Delete messages that you don't need to keep.
In your browser privacy settings, clear your history, cookies, and other website data.
Error messages: Media card
If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the
error in your Storage and Access settings.
Your media card isn't recognized
The media card might be in an unreadable format. Consider formatting the media card.
CAUTION: Media card data is deleted when you format a media card.
User Guide Documents and files
196
STRICTLY CONFIDENTIAL
Media card is password protected
A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that
isn't password protected.
Your media card is read-only
You can view and open files on the media card. You can't move, delete, or modify the files on the media card.
Your media card isn't responding
The media card isn't communicating with your BlackBerry device. Consider using a different media card.
No media card was found
Make sure that there is a media card in your BlackBerry device and that it's inserted properly.
Troubleshooting: Storage space
My device isn't recognized when I connect it to my computer
If your computer doesn't automatically detect your BlackBerry device, try the following:
Check the USB cable and points of connection.
On the home screen, swipe down from the top of the screen. Tap Image Settings > Storage and Access. Depending
on the operating system on your computer, change USB Connections to Connect to Windows or Connect to Mac.
Consider updating or installing device drivers on your computer. The drivers you need are automatically installed when
you download BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/
BlackBerryLink and select the Windows or Mac option.
User Guide Documents and files
197
STRICTLY CONFIDENTIAL
Settings and options
Connections
Check which wireless networks your device connects
to
Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is
capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your
wireless service plan. For more information about the wireless networks that your device connects to, see the Safety and
Product Information document for your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > About.
3. In the drop-down list at the top of the screen, tap Network.
Give your device a nickname
You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you
share media files wirelessly or connect using Bluetooth technology.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > About.
3. In the Device Name field, enter the new name for your device.
Wireless connections icons
The following icons might appear in the upper-right corner of the home screen to indicate the wireless coverage level that
your BlackBerry device currently has.
Image of mobile network signal The number of solid bars indicates the strength of the
mobile network signal. If the signal is weak, your device
might use more power to try to maintain the connection.
Image of 4G LTE data icon Image of 4G data icon Image of
3G data icon Image of 2G data icon Image of 1x data
Your device is connected to the network type shown and
can access all of the features of your mobile network plan.
User Guide Settings and options
198
STRICTLY CONFIDENTIAL
icon Image of HSDPA plus data icon Image of HSDPA data
icon Image of GPRS data icon Image of EDGE data icon
Image of 4G no data icon Image of 3G no data icon Image
of 2G no data icon Image of 1x no data icon Image of
HSDPA plus no data icon Image of HSDPA no data
icon Image of GPRS no data icon Image of EDGE no data
icon
Your device is connected to the network type shown but the
network functionality is limited. You're likely able to make a
phone call, but not able to access the Internet or view email
messages.
Image of no mobile network coverage icon You have no mobile network coverage.
Image of GSM roaming icon Image of CDMA roaming icon Your device is roaming. Extra charges might apply.
Image of BlackBerry icon You are connected to the BlackBerry Infrastructure.
Image of Wi-Fi signal strength icon The number of solid waves indicates the strength of the Wi-
Fi signal. If the signal is weak, your device might use more
power to try to maintain the connection.
Image of airplane mode icon Your device is in airplane mode and all of your wireless
network connections are off. You can turn on Wi-Fi or
Bluetooth technology, but not your connection to the
mobile network.
Image of SIM card error icon There is an error with your SIM card. For information on
what the error is, from the top of the home screen, swipe
down. Tap The settings icon Settings > Network
Connections > Mobile Network.
Image of emergency calls only icon You can only make emergency calls.
The following icons appear in the upper-left corner of the home screen if your device is connected or trying to connect to
another device using Mobile Hotspot mode, Internet tethering, Bluetooth technology, or NFC.
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
Image of Mobile Hotspot icon Mobile Hotspot mode is on. If the icon is solid, Mobile
Hotspot is connected.
Image of Internet tethering icon Internet tethering is on. If the icon is solid, your device is
connected to another device.
Image of Bluetooth icon Bluetooth technology is on. If the icon is solid, Bluetooth
technology is connected.
Image of NFC icon NFC is on.
User Guide Settings and options
199
STRICTLY CONFIDENTIAL
Tips: Choosing a connection
Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it
interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some
tips for when to use each connection, and maybe learn a few things you didn't know you could do.
Network connections
Mobile network
A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data
services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you need to turn off
your mobile network connection, but usually you can just leave your mobile network connection on.
Wi-Fi
A Wi-Fi network connection is another way to get data services on your device, but unlike using the mobile network,
using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before
it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can
leave Wi-Fi on so that as soon as you're in range of a saved Wi-Fi network, your device connects to it automatically,
but remember that if you leave Wi-Fi on all the time your battery can drain faster.
Connections between devices
USB
You can use a USB cable to create a two-way connection between your BlackBerry device and your computer.
When you connect your device to your computer using a USB cable, your device appears on your computer as a
removable storage device. Depending on the functionality of your computer, you can usually use a USB connection
to drag files between your computer and your device.
Wi-Fi Direct connection
When you connect your BlackBerry device to other devices using a Wi-Fi Direct connection, you can perform
actions such as sharing a document without needing an Internet connection. Because a Wi-Fi Direct connection
creates a network, you can connect to multiple devices at the same time.
Wi-Fi CERTIFIED Miracast connection
Miracast allows you to show what's on the screen of your BlackBerry device on another device such as a TV or
computer monitor. In most cases you'll need to connect through a Miracast adapter that plugs into the device's
HDMI connector
Bluetooth technology
Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another
Bluetooth enabled device. Although you can transfer files over a Bluetooth connection, because of its ability to
stream content, Bluetooth connections are more commonly used for actions such as playing the music on your
User Guide Settings and options
200
STRICTLY CONFIDENTIAL
BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device's
mobile network connection.
NFC
NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry
device and other NFC-enabled devices or NFC tags. With NFC you don't need to enter pairing information to make a
connection, so it's useful for on-the-go actions such as transferring contact cards with people you meet, or grabbing
information from a poster that contains an NFC tag. Depending on your wireless service provider and the
applications you have installed on your BlackBerry device, NFC can also be used to turn your device into a digital
wallet to allow you to do things such as make payments with your BlackBerry device.
Shared Internet connections
You can use your BlackBerry device's connection to the mobile network to allow other devices to access the Internet. This
functionality is particularly useful if you want to browse the Internet on your laptop or Wi-Fi only tablet but you don't have
access to a Wi-Fi network.
Internet tethering
You can use Internet tethering when you only have one device that you want to connect to the Internet through your
BlackBerry device's mobile network connection. You can connect the device to your BlackBerry device using a USB
cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.
Mobile Hotspot
You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device. (The number of
devices that you can connect depends on your wireless service provider.) Connecting your devices using Mobile
Hotspot mode is like connecting to a Wi-Fi router; you can use the Wi-Fi connections on your devices, but you don't
need access to a Wi-Fi network.
Turn on airplane mode
In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device.
Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane
mode restores the connections that were previously turned on.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Network Connections.
3. Set the Airplane Mode switch to On.
Connect your device to an HDMI display
1. Using an HDMI cable, connect your BlackBerry device to an HDMI display.
User Guide Settings and options
201
STRICTLY CONFIDENTIAL
2. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if
you need to change the resolution, on the home screen, swipe down from the top of the screen. Tap
Image Settings > Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use.
The left side of the BlackBerry device showing where to plug in the HDMI cable.
Mobile network
Connect to the mobile network
Before you begin: To turn on your mobile network connection, airplane mode must be turned off.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Network Connections > Mobile Network.
3. Set the Mobile Network switch to On.
To turn off your connection to the mobile network, set the Mobile Network switch to Off.
Roaming
In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside
of your wireless service provider's coverage area. In some cases you must contact your provider to have your SIM card or
device properly provisioned. If you're not sure if your device is set up for roaming, or what roaming fees will apply, it's a
good idea to check with your wireless service provider before you travel.
Switch wireless networks manually
Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you
might need to try switching networks manually if you're having trouble connecting or if the network signal is weak.
To switch wireless networks manually, your wireless service plan must include this service and your device must be
connected to a GSM or UMTS network.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Network Connections > Mobile Network.
3. If the Mobile Network switch is off, set it to On.
4. Set the Network Selection Mode to Manual.
5. When your device finishes scanning for networks, tap a network.
Turn off data services while roaming
Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry device so that only the phone and basic text
User Guide Settings and options
202
STRICTLY CONFIDENTIAL
messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming
charges. For more information, contact your wireless service provider.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Network Connections > Mobile Network.
3. If the Mobile Network switch is off, set it to On.
4. In the Data services while roaming drop-down list, tap Off or Prompt.
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following solutions:
Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn
off airplane mode, swipe down from the top of the home screen. Tap Settings > Network Connections. Set the Airplane
Mode switch to Off.
Check that the connection to the wireless network is turned on. To check your connection, on the Settings screen, tap
Network Connections > Mobile Network. Check that the Mobile Network switch is set to On.
Check that your BlackBerry device is connected to your wireless service provider's network. If you switched wireless
networks manually, your BlackBerry device remains connected to that wireless network until you select your wireless
service provider's network again.
If your device uses a SIM card, verify that it is correctly inserted into your device.
If your device normally connects to a CDMA network and your device supports international roaming, check that your
device is in roaming mode and that your SIM card is correctly inserted into your device.
Wi-Fi
Connect to a Wi-Fi network
When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within
range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically.
1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi.
3. If the Wi-Fi switch is Off, set it to On.
4. Tap a network.
If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap Connect.
User Guide Settings and options
203
STRICTLY CONFIDENTIAL
If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap the screen above the
keyboard to dismiss the keyboard. Tap The icon for Wi-Fi Protected Setup . Complete the instructions on the
device screen.
5. Tap Connect.
Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, swipe down
from the top of the home screen and tap The Wi-Fi icon .
Manually connect to a Wi-Fi network
If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect
manually.
1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi > Add network .
3. In the SSID field, enter the name of the network.
4. Select the network's security type and specify any additional information. For what information you should specify,
you can speak to your administrator or the person who manages the Wi-Fi network.
5. Tap Connect.
Tutorial: Setting up Wi-Fi on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up Wi-Fi on a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Delete a saved Wi-Fi network
Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't
use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID
can also help preserve battery life.
1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi .
3. Check that the Wi-Fi switch is set to On.
4. Tap Saved .
5. Tap the network that you want to delete.
6. Tap Delete .
User Guide Settings and options
204
STRICTLY CONFIDENTIAL
Disable or re-enable a saved Wi-Fi network
If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to
delete the saved network, you can disable the network instead.
1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi.
3. Check that the Wi-Fi switch is set to On.
4. Tap Saved .
5. Tap a network.
To disable the network, set the Enable Connections switch to Off.
To re-enable the network, set the Enable Connections switch to On.
Wi-Fi network settings
Usually, you don't need to change your settings for a Wi-Fi network; however, you might need to change your settings if you
have trouble connecting or if you need to connect manually.
The settings that are available for each Wi-Fi network depend on the type of network you're connecting to. To find out
which settings to use, if you're connecting to a home network, see the information that came with your wireless router; if
you're connecting to a work Wi-Fi network, talk to your administrator; if you're connecting to a hotspot, see the information
provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect.
Password
If the Wi-Fi network is password protected, enter the password.
SSID
The SSID is the name that the network uses to identify itself. Usually, this field is automatically filled, but if the Wi-Fi
network is hidden, you must enter the SSID to connect. and select the Hidden SSID checkbox.
Security Type
Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might
also see Security Sub Type and Inner Link Security.
CA Certificate
Set the root certificate that your BlackBerry device should use to verify that it's connecting to the correct Wi-Fi
network.
VPN Profiles
To use a VPN Profile when connecting to the network, select the profile that you want to use.
Band Type
User Guide Settings and options
205
STRICTLY CONFIDENTIAL
This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device will try to connect in the 5.0
GHz band unless the signal strength at the 2.4 GHz band is significantly stronger. If you want to connect to a dual-
band network using one band only, choose the band you prefer.
Auto Obtain IP
In most cases this option should remain checked, but if you need to manually specify an IP address for your
BlackBerry device you can set this switch to OFF and the option to enter an IP address appears.
Enable IPv6
Set whether the network uses the IPv6 protocol.
Use Proxy
Set this switch to ON if you want to connect to a proxy server. When you select this setting, additional settings
appear. To find out what settings to use, see the information provided for the proxy server.
Inter-Access Point Handover
If the network spans multiple access points, set whether your device should remain connected when you move from
one access point to another.
Add a VPN profile
Before you begin: You need a Wi-Fi or VPN connection before you can add a new VPN profile.
You might have one or more VPN profiles on your BlackBerry device, depending on the options that your administrator sets
for you.
If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles might be automatically
added and you don't have to manually add a VPN profile. If you don't see an option to add a VPN profile, then your
administrator has turned off this type of connection.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Network Connections > VPN > Add.
3. Complete the fields. If you don't have the required information, contact your administrator.
4. Tap Save.
Troubleshooting: Wi-Fi
Troubleshooting wizard: I can't connect to a Wi-Fi network
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your Wi-
Fi connection issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/wi-fi/en
Note: This troubleshooting wizard is available in English only.
User Guide Settings and options
206
STRICTLY CONFIDENTIAL
I can't connect to a Wi-Fi network
Start by checking for these basic issues:
Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down from the top of the
screen. Verify that the Wi-Fi icon appears blue.
Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are
able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi
network or a hotspot, talk to your administrator or an employee at the hotspot.
Your connection might have timed out. Try connecting again.
If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If you know the
network name, try connecting to the Wi-Fi network manually.
Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network.
If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options:
Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could
prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on
your device, and the certificate has an expiration date).
If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
If your email account is a work account, your device might prevent connections to certain wireless access points. For
more information, contact your administrator.
Still not connected? OK, try the following:
Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to
the information that came with your router; for a work Wi-Fi network, talk to your administrator; for a public hotspot,
refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about
how to connect.
If you use the Press WPS Button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi
Protected Setup, and that it is set to send its profile. Verify that another device is not also attempting to connect at the
same time, and that not more than one Wi-Fi router within range is set to send its profile. For more information, see the
information that came with your router.
If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The root
certificate must be installed on your device before you can connect to the network. For more information, talk to your
administrator.
If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication certificate on your
device. The authentication certificate must be installed on your device before you can connect to the network. For
more information, talk to your administrator.
If you need to contact a support representative, you can access diagnostic information by tapping The advanced icon
on the Wi-Fi settings screen. To copy the log information to send to your support representative, in the Diagnostic
Information drop-down list, tap Logs. Tap Copy Logs.
User Guide Settings and options
207
STRICTLY CONFIDENTIAL
Mobile Hotspot mode
Sharing your Internet connection using Mobile Hotspot mode
When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi enabled devices can
connect to so that they can use the Internet through your mobile network connection. This feature lets you connect your
devices to the Internet anywhere that your BlackBerry device has a mobile network connection, but because this feature
uses the mobile network, you might incur high data charges.
On some mobile networks, services such as email and BBM might not be available while the Mobile Hotspot mode is turned
on.
After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled
device is a lot like connecting to any regular router.
Before you use Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/
smartphones.
Use Mobile Hotspot mode to share your Internet connection
Before you begin: Before you turn on Mobile Hotspot mode, check that your BlackBerry device's connection to the mobile
network is turned on.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Network Connections > Mobile Hotspot.
3. If you've never used Mobile Hotspot mode before, complete the instructions on the screen. Read the screens
carefully as they provide important information about the Mobile Hotspot feature. Remember your Mobile Hotspot
password for later.
4. Set the Mobile Hotspot switch to On.
5. On the device that you want to connect to the mobile hotspot, proceed as you would if you were connecting the
device to any other Wi-Fi network. You need to know the name of the mobile hotspot and the password you set during
the setup process.
Find your Mobile Hotspot mode settings
You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode. You can change these
settings later when you aren't in an active mobile hotspot session.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Network Connections > Mobile Hotspot.
3. Tap The configure icon .
User Guide Settings and options
208
STRICTLY CONFIDENTIAL
Disconnect a device from your mobile hotspot
After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new
session in Mobile Hotspot mode.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Network Connections > Mobile Hotspot.
3. Tap the name of the device that you want to disconnect from your mobile hotspot.
4. Tap The disconnect icon .
Troubleshooting: Mobile Hotspot mode
I can't use my device as a mobile hotspot
Check that you're connected to the mobile network. If Mobile network signal appears in the upper-right corner of the
home screen, then the mobile network is on and connected.
Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan
before Mobile Hotspot mode can work on your BlackBerry device.
Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information,
check your service plan or contact your wireless service provider.
If you're using your device for work, your organization might not allow the use of Mobile Hotspot mode. For more
information, check with your administrator.
While roaming, if your wireless service plan supports the use of Mobile Hotspot mode while roaming, on the Mobile
Network settings screen, check that Data services while roaming is turned on.
I can't connect multiple devices to my mobile hotspot
Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot, or the
number of devices you can connect might be less than eight.
Internet tethering
Sharing your mobile network connection using Internet tethering
Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device,
such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device
can connect to the mobile network.
Additional charges might apply for using Internet tethering. On some networks you can't use some services on your
BlackBerry device, such as email and BlackBerry Messenger, while you use Internet tethering.
User Guide Settings and options
209
STRICTLY CONFIDENTIAL
Use Internet tethering to share your Internet connection
You can tether your BlackBerry device using either a USB cable or a Bluetooth connection.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Network Connections > Internet Tethering.
3. If you've never used Internet tethering before, complete the instructions on the screen. Read the setup screens
carefully as they provide important information about the Internet tethering feature.
4. In the Connect using drop-down list, select USB or Bluetooth.
5. Set the Internet Tethering switch to On.
6. Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection.
Troubleshooting: Internet tethering
I can't use Internet tethering
Check that your BlackBerry device is connected to the mobile network. If Mobile network signal appears in the upper-
right corner of the home screen, then your device is connected to the mobile network.
Check that your wireless service plan is set up to use Internet tethering. If not, you need to change your service plan
before you can use Internet tethering.
If you're using your device for work, your organization might not allow the use of Internet tethering. For more
information, check with your administrator.
While roaming, on the Mobile Network settings screen, check that Data services while roaming is turned on.
Bluetooth
Turn on Bluetooth technology
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth .
When Bluetooth technology is on, Bluetooth turns blue and Bluetooth appears in the upper-left corner of the screen.
To turn off Bluetooth technology, tap Bluetooth again.
Pair and connect with a Bluetooth enabled device
Before you can connect your BlackBerry device with another Bluetooth enabled device, you must pair them.
1. On the home screen, swipe down from the top of the screen.
User Guide Settings and options
210
STRICTLY CONFIDENTIAL
2. Tap Bluetooth.
3. Make sure that Bluetooth technology is on.
4. Your BlackBerry device automatically detects any discoverable devices within range.
If the device that you want to connect to appears in the Devices list, tap the device name. Complete the
instructions that appear on the screen.
If the device doesn't appear in the Devices list, it might not be discoverable. Check that the device is discoverable
then try again. If you don't know how to check that the device is discoverable, consult the documentation that
came with the device.
If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need
to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2
Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the
documentation that came with the device.
Your devices are now ready to share and communicate over the Bluetooth connection. Depending on the device you paired
with, your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a
file.
Rename a paired or saved Bluetooth enabled device
You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth.
3. Make sure that Bluetooth technology is turned on.
4. Touch and hold the device you want to rename.
5. Tap The device details icon .
6. In the Device Name field, enter the new name for the device.
Disconnect from a paired Bluetooth enabled device
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth.
3. Touch and hold the device you want to disconnect.
4. Tap The disconnect icon .
Delete a saved Bluetooth enabled device
If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer
use to make it easier to find the ones that you do use.
1. From the top of the home screen, swipe down.
User Guide Settings and options
211
STRICTLY CONFIDENTIAL
2. Tap Bluetooth.
3. Tap and hold a device.
4. Tap Delete .
Pairing your device with a car
The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology. When your car and
your device are connected, your device might display a customized home screen and lock screen, and feature special
applications in the Car Channel in BlackBerry World.
The first time your device detects a connection with a new Bluetooth enabled car, your device prompts you to set the car as
your car. After you pair the device with your car, the lock screen indicates that the device is connected to your car, and
displays the features that are enabled. You can turn off the My Car feature on the Bluetooth settings screen by turning off
the Bluetooth connection.
Set how Bluetooth enabled car kits access your messages
Some Bluetooth enabled car kits that support the Message Access Profile (MAP) can allow you to send and receive
messages using voice commands.
For more information about using Bluetooth technology with your car, see the documentation that came with your car kit.
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth > Configure .
To change how long your BlackBerry device tries to send messages to the car kit before it times out, adjust the
Message Download Timeout slider.
To change which accounts your car kit can access, in the Message Access Accounts section, select or clear the
checkbox beside each account.
Let your car kit use your device's network credentials
In order to use some car kits, you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device's network
credentials.
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth > Configure .
3. Set the rSAP Mode switch to On.
User Guide Settings and options
212
STRICTLY CONFIDENTIAL
Automatically establish a Bluetooth connection when you turn on your
device
You might like to keep your BlackBerry device always connected to a Bluetooth enabled device, such as a headset. You
can set your BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last
Bluetooth enabled device that it was connected to.
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth > Configure .
3. Select the Connect to the last device when turned on checkbox.
Troubleshooting: Bluetooth
I can't pair with a Bluetooth enabled device
Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation
that came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it. If you don't
know what the passkey is, try 0000.
If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
Tap Bluetooth. In the Discoverable drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device
password. Start the pairing process according to the documentation that came with the device.
If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. Depending on
the device, if the battery power level is too low the device might still operate but be unable to pair.
If Mobile Hotspot mode is turned on, verify that you're trying to connect to a Bluetooth enabled device that uses the
Handsfree, Serial Port, or Personal Area Network profiles.
I keep losing the connection with my Bluetooth enabled car kit
Check that your car kit is using the latest software version that is available. For more information about your car kit's
software version, see the documentation that came with your car kit.
Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The
location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
User Guide Settings and options
213
STRICTLY CONFIDENTIAL
NFC
What is NFC?
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
NFC is a short-range wireless technology that's designed for easily sharing content and information without having to use
pairing information.
Depending on the applications you have installed on your device and the NFC compatibility of other devices, there can be
many interesting ways to use NFC. Here are a few possibilities:
Simultaneously exchange contact cards with a new friend or business acquaintance.
Pass a picture to your friend.
Pay for your bus or subway ride.
Pay for your morning coffee without taking out your wallet.
Grab a coupon from a poster you see on the street.
Gain access to your building when you get to work.
Send a webpage you're viewing to a friend.
Add a friend to your BBM contacts.
Copy smart tag information to an NFC tag.
These are just a few of the things you can do with NFC. For more, play with NFC on your device, be creative, and see what
you can do.
Turn on NFC
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Network Connections > NFC.
3. Set the NFC Connectivity switch to On.
Send a file using NFC
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
With NFC you can exchange many kinds of files, including pictures, music, contact info, and even webpages, between your
BlackBerry device and other NFC-enabled devices.
1. Depending on how many files you want to send, on your BlackBerry device do any of the following:
User Guide Settings and options
214
STRICTLY CONFIDENTIAL
To send a single file, find and open a file.
To send multiple files, find and highlight the files that you want to send. Tap The share icon > NFC.
2. Align the back of your BlackBerry device with an NFC-enabled device.
3. If necessary, tap Send.
Tip: In most cases, you can exchange files between two NFC-enabled BlackBerry devices simultaneously. This
functionality is really handy if you're trying to exchange contact information saved in the Smart Tags app.
Find your NFC settings
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your
device can be used for doing things such as making credit card payments or providing access credentials to get into a
building.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Network Connections > NFC.
Software Updates
How do I update the software on my BlackBerry 10
device?
Software updates might not be available to you depending on your region and wireless service provider.
You should regularly create and save a device backup file on your computer, especially before you update any device
software. Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry
device is lost, stolen, or corrupted by an unforeseen issue.
1. On the home screen, swipe down from the top of the screen.
2. Tap The more icon Settings > Software Updates.
3. Tap Check for Updates.
You can also update your device software using BlackBerry Link. For more information, see the Help documentation for
BlackBerry Link.
User Guide Settings and options
215
STRICTLY CONFIDENTIAL
Language
Change your display language
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input.
3. In the Language drop-down list, tap the language that you want to use.
Change your typing language
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Language and Input.
3. Tap Input Languages > Add/Remove Languages.
4. Select the checkbox beside the languages that you want to enable.
Tip: If you need to switch input languages often, try turning on Language detection on the Input Languages screen. When
you enable this option, your device will automatically detect which of up to three different languages you're using.
Change your keyboard language
1. On the keyboard, touch and hold Language switch .
2. Tap the language you want to type in on your keyboard.
Change your voice input language
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Language and Input.
3. Tap Voice Dictation.
4. In the Language drop-down list, tap the language you want to use.
User Guide Settings and options
216
STRICTLY CONFIDENTIAL
Keyboard and typing
Keyboard and typing at a glance
Image of keyboard
Creating custom text shortcuts
Word substitution lets you create your own text shortcuts so that when you enter a shortcut your BlackBerry device
replaces the shortcut with a full word or phrase.
Tip: Word substitution is sometimes known as autotext.
Turn on word predictions
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Language and Input > Prediction and Correction.
3. Set the Show Predictions switch to On.
Add a new text shortcut
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Language and Input > Prediction and Correction > Word Substitution.
3. Tap Add Shortcut .
Change or delete a text shortcut
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Language and Input > Prediction and Correction > Word Substitution.
3. In the Substitution List section, tap a word substitution entry.
Clear the learned words list
The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear
the word list used for word suggestions with the following steps:
1. On the home screen, swipe down from the top of the screen.
User Guide Settings and options
217
STRICTLY CONFIDENTIAL
2. Tap Image Settings > Language and Input > Prediction and Correction.
3. Tap Clear Learned Words.
Note: As you continue to type, the learned word list is regenerated unless you set the Learn New Words switch to Off on
the Prediction and Correction screen.
Show the keyboard
Using two fingers, swipe up from the bottom of the screen.
Illustration of two directional arrows moving upward from the bottom of the screen. A keyboard is shown
underneath the arrows.
Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to
tap on the screen, swipe two fingers down from the top of the keyboard.
Delete a word
Swipe one finger back across the keyboard.
Illustration of an arrow representing a swipe across the keyboard moving against the direction of the
text.
Note: