BlackBerry RHE150LW Smartphone User Manual BlackBerry Smartphone User Guide
BlackBerry Limited Smartphone BlackBerry Smartphone User Guide
Contents
- 1. User Manual
- 2. User Manual Safety
- 3. Users Manual
User Manual
BlackBerry Smartphone
User Guide
STRICTLY CONFIDENTIAL
Published: 2014-08-01
SWD-20140801141825604
STRICTLY CONFIDENTIAL
Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
Your device at a glance................................................................................................................................ 12
What's different about the BlackBerry 10 OS?...............................................................................................12
Notification icons.........................................................................................................................................16
Menu icons..................................................................................................................................................17
Setting up your device..................................................................................................................................17
Using gestures.............................................................................................................................................19
Personalizing your device.............................................................................................................................23
Find customer support.................................................................................................................................23
Device Switch.............................................................................................................................................. 23
BlackBerry ID.............................................................................................................................................. 31
Phone and voice.......................................................................................................................................... 34
Phone..........................................................................................................................................................34
Notifications and ring tones..........................................................................................................................43
Voicemail.....................................................................................................................................................48
BlackBerry Hub and email........................................................................................................................... 51
BlackBerry Hub and email........................................................................................................................... 51
BBM............................................................................................................................................................76
Facebook.................................................................................................................................................... 76
Twitter.........................................................................................................................................................76
LinkedIn...................................................................................................................................................... 76
joyn............................................................................................................................................................. 76
Media..........................................................................................................................................................80
Change the media volume............................................................................................................................80
Supported audio and video file extensions, formats, and codecs................................................................... 80
Troubleshooting: Media............................................................................................................................... 81
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Camera........................................................................................................................................................81
Pictures.......................................................................................................................................................90
Music.......................................................................................................................................................... 96
Videos....................................................................................................................................................... 101
About BlackBerry Story Maker................................................................................................................... 105
Media sharing............................................................................................................................................108
About FM Radio.........................................................................................................................................110
Games.......................................................................................................................................................111
Settings..................................................................................................................................................... 115
Customize your device settings.................................................................................................................. 115
Update your device software...................................................................................................................... 118
Battery and power..................................................................................................................................... 119
Connections.............................................................................................................................................. 125
BlackBerry Keyboard and typing................................................................................................................ 148
Language.................................................................................................................................................. 152
Keyboard input methods............................................................................................................................154
Screen display........................................................................................................................................... 157
Accessibility.............................................................................................................................................. 159
Media cards and storage............................................................................................................................159
Using your device with BlackBerry Link...................................................................................................... 164
Applications and features...........................................................................................................................174
Organizing your apps................................................................................................................................. 174
About the BlackBerry Assistant.................................................................................................................. 176
Calendar....................................................................................................................................................180
Contacts....................................................................................................................................................189
Clock.........................................................................................................................................................196
BlackBerry World.......................................................................................................................................201
Android apps ............................................................................................................................................ 204
Maps and GPS........................................................................................................................................... 205
Browser.....................................................................................................................................................213
The Smart Tags application explained........................................................................................................ 220
File Manager..............................................................................................................................................224
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Calculator..................................................................................................................................................227
Productivity and work.................................................................................................................................229
Switch between your personal space and work space................................................................................. 229
About BlackBerry Balance and your work space ........................................................................................ 229
BlackBerry Blend.......................................................................................................................................234
Remember................................................................................................................................................ 236
Documents To Go...................................................................................................................................... 242
Print To Go.................................................................................................................................................242
BlackBerry World for Work......................................................................................................................... 242
Enterprise IM............................................................................................................................................. 242
Enterprise IM for Cisco...............................................................................................................................242
BlackBerry Bridge......................................................................................................................................243
BlackBerry Travel...................................................................................................................................... 243
BlackBerry Work Drives..............................................................................................................................243
Salesforce..................................................................................................................................................243
Adobe Reader............................................................................................................................................243
Connect to Microsoft OneDrive...................................................................................................................244
Connect to Dropbox................................................................................................................................... 244
Box for BlackBerry 10................................................................................................................................ 244
Security and backup.................................................................................................................................. 245
Passwords and locking...............................................................................................................................245
BlackBerry Protect.................................................................................................................................... 249
Security settings........................................................................................................................................ 250
Legal notice............................................................................................................................................... 255
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Setup and basics
New in this release
Introducing BlackBerry 10 OS
BlackBerry 10 OS is designed to help you stay productive and do more with your BlackBerry device. This
release introduces exciting new features, such as BlackBerry Blend and BlackBerry Assistant. It also introduces updates to
existing features, such as Instant Actions in the BlackBerry Hub, meeting mode in the Calendar app, and automatic
suggestions in the Camera app.
BlackBerry Blend
The BlackBerry Blend icon
With BlackBerry Blend you can access your work and personal email messages, files, and certain apps on a computer or a
tablet the same way you would use them on your BlackBerry device.
To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend.
Related information
About pairing and connecting your device to a computer or tablet,164
About BlackBerry Blend,234
Disconnect your device from BlackBerry Blend,235
BlackBerry Assistant
The BlackBerry Assistant icon
The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!
With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.
When you say or type a request, the BlackBerry Assistant app can perform your request, search your device, or search the
Internet, and provide a response.
Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, and add an
event to your calendar. You can also update your status in social networking apps, and search for directions, weather
forecasts, information about restaurants or shopping, plus much more.
Related information
About the BlackBerry Assistant,176
Learn what you can say or type in the BlackBerry Assistant,178
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Things you can do with the BlackBerry Assistant,176
Android app support
The default Apps icon
Get apps and games designed for Android smartphones and install them on your BlackBerry device with the Amazon
Appstore!
Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry
Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or
continue the installation.
Android apps that you download to your device are more closely integrated with the BlackBerry 10 OS. When you tap the
share icon in an Android app, you can share the Android app content with contacts that are associated with other apps on
your device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry
Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that
you download to your device.
Related information
Downloading and installing Android apps from the Amazon Appstore,204
Change your Android app installation settings,205
Updated look and feel
The new notifications icon
Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you
will notice with the fresh new look of BlackBerry 10 OS.
Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the
apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next
best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some
apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.
On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no
apps are open, the home screen displays only your wallpaper. There is no restriction on the number of apps you can add to
folders on the home screen.
Related information
Set your wallpaper,158
Add folders to the home screen,174
Turn off icon labels in the action bar,158
BlackBerry Hub
The BlackBerry Hub icon
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With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the
BlackBerry Hub! From the BlackBerry Hub, you can also file sent email messages, set how frequently an IMAP account
syncs with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete
the text of the original email when you reply, and automatically save a draft version of an email message by leaving the
BlackBerry Hub.
The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests
contacts that are associated with the email account you are sending the email message from and that you have
communicated with in the last 60 days.
Related information
Manage your messages with BlackBerry Hub Instant Actions,64
File an email,63
Add an IMAP or POP email account,55
Download attachments in a message,60
Reply to or forward an email,62
Calendar
The Calendar icon
The Calendar app now has an agenda view and a Meeting mode feature. The agenda view lets you see your appointments
and tasks for the week. The Meeting mode feature automatically changes the notification behavior of your BlackBerry
device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can
set Meeting mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting.
When the meeting ends, your notifications return to your normal settings.
The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar
app, and view the task in the Calendar app and the BlackBerry Remember app.
Related information
View your events,181
Enable Meeting Mode,187
Add a task to the Calendar app,183
BlackBerry Remember
The BlackBerry Remember icon
The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the
screen. You can set tasks or notes as your default view and search for an existing task or note. You can group tasks into
task lists, group notes into folders, and use tags to categorize tasks and notes.
The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry
Remember app, and view the task in the BlackBerry Remember app and the Calendar app.
Related information
Change the default view in the Remember app,241
Search for an entry in the Remember app,240
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Create a folder or task list in the Remember app,236
Add tags to an entry,237
Camera
The Camera icon
The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main
screen. You can even take a picture while recording a video!
By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the
settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And,
if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.
The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60
fps) when recording a video, which is useful when recording fast-moving objects.
Related information
Take a picture while recording a video,85
Turn off the Auto Suggest feature,88
Edit Time Shift pictures later,85
Take a panoramic picture,84
BlackBerry Story Maker
The BlackBerry Story Maker icon
The BlackBerry Story Maker app takes the work out of making picture and video collections, by grouping the pictures and
videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents the stories to you in the Date
view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites,
most viewed, recently viewed, and recently added.
From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also
personalize your stories by changing the theme and editing the pictures and music, before sharing the stories with your
friends, colleagues, and family.
Related information
Editing stories in BlackBerry Story Maker,106
Add to or delete media from an existing story,106
Pictures
The Pictures icon
You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer
pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.
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The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to
BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates
automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the
Pictures app.
Related information
About automatic stories,92
Set how pictures are organized in albums,95
Add a picture to the Favorites screen,96
Add a picture to BlackBerry Story Maker,93
Videos
The Videos icon
When you open the Videos app, videos that you recently added or played appear across the top of the screen. The
Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video,
plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.
The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry
Story Maker to create a story or add to an existing story.
Related information
Add a video to the Favorites screen,104
Add a video to BlackBerry Story Maker,103
Add slow motion to a video,102
Turn on the equalizer in videos,105
Music
The Music icon
A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is
currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets
you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the
equalizer options.
Related information
Add a song to the Favorites screen,99
Turn on the equalizer in the Music app,99
Device Monitor
The Device Monitor icon
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To help you track your data usage, on the Device Monitor screen you can see the total amount of data used by your
BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You
can also specify limits and set notifications that display on the device to help you monitor the amount of data you use.
Related information
Monitor your wireless data usage,148
Manage your mobile data settings,132
Set a monthly data limit notification,132
Settings menus
The Settings icon
A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top
of the screen to open the Quick Settings menu.
And you can now rearrange the options in the Settings menu. Move options that you access frequently to the top of the
Setting menu to make them more accessible to you.
Related information
Customize your device settings,115
Show the menus,20
Advanced interactions
The advanced interactions icon
Advanced interactions are designed to improve the battery life of your BlackBerry device and to help you do things faster.
Advanced interactions let you control the behavior of your device when you move it in a certain manner. For example, you
can set up your device so that the screen turns off and the device goes into standby mode when you place the device face
down on a flat surface.
Related information
Advanced interactions,22
Security
The Lock icon
To improve the security of information on your BlackBerry device, you can control what appears in notifications on the
screen when your device is locked. For example, you can change your settings so that only the name of the sender of a
message appears; the subject line and other message details are not displayed. You can also change your wallpaper
settings so that a different wallpaper is displayed when your device is locked.
Related information
About Lock Screen Notifications,46
Set Lock Screen Notifications to only display the sender info,47
Set your wallpaper,158
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Your device at a glance
What's different about the BlackBerry 10
OS?
If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other
BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn
where to find your phone number and PIN and find out how to cut, copy, and paste text.
How do I get back to the home screen?
To get back to the home screen at any time, swipe up from the bottom of the screen.
BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward. Shows the
gesture to get back to the home screen.
How do I get to the menu?
There is no Menu key ( The Menu key ) on your BlackBerry 10 device. You can find more features and options by exploring
the menus.
To see more actions that you can perform in an app, tap The More actions icon or The More tabs icon .
BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see more
actions.
How do I change my settings and options?
Do any of the following:
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, swipe down from the top of screen. Tap Image Settings.
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Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap Image
Settings.
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
experience, and it's always running so that you stay connected no matter what you're doing on your device.
You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your
finger up and to the right.
BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of
the screen. Shows the gesture to view the BlackBerry Hub.
Where are the phone keys and my notification settings?
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the
circle covers The answer a call icon .
To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the
circle covers The decline a call icon .
Screen showing an incoming call.
To make a call, in the Phone app, tap The dialpad icon . Dial a number. Tap Call.
The BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent,
and All Alerts Off.
• To quickly turn on Silent mode, on the home screen, swipe down from the top of the screen and tap The notification
icon .
• You can set custom ring tones when you add or edit a contact in the Contacts app.
• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and
tap Image Settings > Notifications > Applications.
BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows
the gesture to see the settings and help.
BlackBerry device showing two directional arrows starting from above the top of the screen and moving downward.
Shows the gesture to see the settings for the device from an app.
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Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the
BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new
apps.
How do I edit or move text?
There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and
paste text or move the cursor.
Select text
Touch and hold a character or word.
• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Text field showing selected text with handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen.
3. Tap an option.
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Menu showing the cut, copy, select all, and share icons.
Move the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
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• To move the cursor to another spot, drag the circle.
• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
Screen showing the cursor inserted between two characters.
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your
administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal
space, drag your finger down on the middle of the home screen and tap Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text
message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap the The Phone icon icon. In the Calls or Contact view, in the center of the screen, swipe
down, and your phone number appears at the top of the screen. In an email or text message, you can also type
mynumber to display your phone number.
Where is Password Keeper?
You can download the Password Keeper app from the BlackBerry World storefront. If you used BlackBerry Link or a
media card to transfer data from your old BlackBerry device, you can restore your Password Keeper passwords after
you download and open the Password Keeper app.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Image Settings > About. To change the type of
information displayed, tap an option in the drop-down list.
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In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry
10 OS version it is running. This feature might not be supported by your input language.
How do I search?
If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the
Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap The BlackBerry Assistant icon .
What is BlackBerry Link?
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your
BlackBerry device to your desktop computer.
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option.
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you
have a new item, the The New item icon indicator appears on the notification icon. You can peek at your notifications by
sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
Icon Description
The email message icon Email message
The text message icon Text message
The BBM message icon BBM message
The Facebook message
icon
Facebook message
The Twitter message icon Twitter message
The LinkedIn message icon LinkedIn message
The phone call icon Phone call
The voice mail message
icon
Voice mail message
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Icon Description
The notification message
icon
Notification messages from apps and services such as BlackBerry World
Menu icons
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Here's a description of the most common menu icons:
Icon Description
The More actions icon Open a menu of actions
The More tabs icon Open a list of ways to navigate or filter information
The Compose icon Compose a message
The Attachments icon View attachments
The Share icon Share an item, such as a picture, with someone
The Reply icon Reply to an email
The Reply All icon Reply to all recipients of an email
The Forward icon Forward an email
The Voice Note icon Record a voice note
The New Entry icon Add a new entry in the Remember app and the Calendar app
Setting up your device
To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of
SIM card, contact your service provider.
If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).
When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging, and social networking accounts.
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Insert the SIM card
Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be
inserted.
1. Locate the SIM tray on the left side of the device.
2. Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.
3. Pull out the tray.
4. With the metal contacts facing away from you, place the nano SIM card in the tray.
BlackBerry device showing where to insert the nano SIM card.
5. Push the tray into the slot.
Insert a media card
1. Locate the SD tray on the left side of the device.
2. Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.
3. Pull out the tray.
4. With the metal contacts facing away from you, place the media card (microSD card) in the tray.
BlackBerry device showing where to insert the media card.
5. Push the tray into the slot.
Set up your device using the Setup app
If your device is connected to a mobile network or a Wi-Fi network, you can use the Setup app to do any of the following:
• Add your email, BBM, instant messaging, and social networking accounts
• Set up your payment options for purchases you make from the BlackBerry World storefront
• Learn how to transfer content from your old device
• Customize your device settings
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure whether you already
have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
To open the Setup app, on the home screen, tap The Setup icon .
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Using gestures
Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn
gestures to help you do things more quickly and extend battery life.
Move around the home screen
To become familiar with the home screen, try using the following gestures.
1. To get back to the home screen at any time, swipe up from the bottom of the screen.
BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward.
Shows the gesture to get back to the home screen.
2. To see your messages in the BlackBerry Hub, slide your finger from left to right.
BlackBerry device showing a directional arrow moving to the right. Shows the gesture to move between your apps
and the BlackBerry Hub.
3. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
finger from right to left.
BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the
BlackBerry Hub and your apps.
Peek at the BlackBerry Hub
To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device.
From the bottom of the screen, slide your finger up and to the right.
BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of
the screen. Shows the gesture to view the BlackBerry Hub.
Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your
finger back down.
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Show the menus
You can find features, options, and help by exploring the menus.
Do any of the following:
• To see more actions that you can perform in an app, tap The more actions icon or The more tabs icon .
BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see
more actions.
• To see more actions for a specific item, such as a song or picture, touch and hold the item.
Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
off the icon to avoid selecting it.
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, swipe down from the top of screen.
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Do any of the following:
• To scroll, slide your finger up and down.
BlackBerry device showing a directional arrow moving upward. Shows the gesture to scroll.
• To move between the BlackBerry Hub and your apps, slide your finger left and right.
BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the BlackBerry
Hub and your apps.
BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows
the gesture to see the settings and help.
BlackBerry device showing two directional arrows starting from above the top of the screen and moving downward.
Shows the gesture to see the settings for the device from an app.
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Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll
through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
BlackBerry device showing a directional arrow moving to the right. Shows the gesture to progress through a file.
Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened, it opens.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select
more icon and tap more items. To clear an item, tap it again.
BlackBerry device showing a tap on an item. Shows the gesture to select an item.
Zoom in to or zoom out from the screen
If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the
screen by zooming in. To see more of the screen, zoom out.
Do any of the following:
• To zoom in, slide your fingers apart.
BlackBerry device showing two directional arrows moving apart from each other. Shows the gesture to zoom in.
• To zoom out, slide your fingers together.
BlackBerry device showing two directional arrows moving toward each other. Shows the gesture to zoom out.
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Advanced interactions
If you’re looking for ways to do things more quickly or to extend battery life, consider using the following gestures:
• Lift to wake gesture
• Flip to mute gesture
• Flip to save power gesture
Lift to wake
If you turn on this feature and pick up your device from a flat surface, your BlackBerry device wakes up automatically. You
don’t have to press the Power/Lock key or swipe up from the bottom of the screen. You can start using your device
immediately.
BlackBerry device showing the device being picked up from a flat surface. Shows the gesture to wake up your device.
To turn on this feature, tap Image Settings > Advanced Interaction. Turn on the Lift to wake switch.
Flip to mute
If you turn on this feature and receive a call, but it isn’t a convenient time for you to respond, you can turn your device
facedown to silence the ring tone or vibration. You still receive a notification of the missed call.
BlackBerry device showing the device being turned facedown. Shows the gesture to silence a ring tone or vibration.
To turn on this feature, tap Image Settings > Advanced Interaction. Turn on the Flip to mute switch.
Flip to save power
By default, this feature is on. When you place your device facedown on a flat surface, your device goes into standby mode
to extend battery life. You still receive notifications for incoming calls, messages, and alarms.
BlackBerry device showing the device being turned facedown on a flat surface. Shows the gesture to extend battery life.
To turn off this feature, tap Image Settings > Advanced Interaction. Turn off the Flip to save power switch.
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Personalizing your device
Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps,
change your ring tone, and set your wallpaper.
Related information
Customize your device settings,115
Customize your Quick Settings,115
Download and buy apps and games,202
Downloading and installing Android apps from the Amazon Appstore,204
Move an app icon or open app around the home screen,174
Change your notifications or ring tones,43
Change your font size,157
Set your wallpaper,158
Set an alarm,197
Bookmark a favorite webpage,217
Add a contact or number to your speed dial list,38
Add a signature to an email account,71
Find customer support
To get support for your BlackBerry device, see the following resources:
•blackberry.com/support: Find self-help resources, such as manuals, knowledge base articles, and videos. Find answers
or post questions on community forums. Share tips on social networks and BlackBerry blogs.
•blackberry.com/contact: Find information about who to call with questions about warranties, repairs, billing, or
technical support.
Device Switch
Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android,
or a BlackBerry device, there are several options that you can use to transfer your data.
Preparing to switch devices
Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the
following checklist.
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• Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you
insert the battery.
• If you have information saved to your SIM card, such as contact information, save the data to the storage space on your
previous device or your media card before you begin to switch devices.
• If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider
temporarily writing this information down so that you have it when you're ready to add accounts to your new device.
Switching from a BlackBerry device
When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The
transfer method you use depends on the types of data that you want to transfer and the version of device software that your
previous device is running. The following table is designed to help you identify the best transfer method for you.
Transfer method Data transferred Requirements
Device Switch app • Contact info
• Calendar entries
• Pictures
• Videos
• Documents
• Notes
• Device Switch app must be
installed on both devices
• Both devices must be connected to
the same Wi-Fi network
• Previous device must be running
BlackBerry Device Software 5,
BlackBerry 6
Media card • Music
• Pictures
• Videos
• Alarm settings
• BBM contacts
• BlackBerry Browser bookmarks
and folders
• Text messages (SMS and MMS)
• Phone history
• Wireless connection profiles
• Removable media card
• Previous device must be running a
version of BlackBerry 7
BlackBerry Link Data saved to the storage space on
your previous device, including the
following:
• Contact info
• Music
• Pictures
• Videos
• Calendar entries
• Settings
• BlackBerry Link installed on a
computer
• Computer
• USB cable
• Previous device must be running
BlackBerry Device Software 5.0 or
later
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Transfer method Data transferred Requirements
• Phone history
• Fonts
• Tasks and memos
• BBM contacts
• BlackBerry Browser bookmarks
and folders
• Alarm and clock settings
• Text messages (SMS and MMS)
• Password Keeper entries
SIM card • Contact info • SIM card
• Previous device must be running
BlackBerry 10 or later
Back up your device data
Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can
back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media
files.
You should regularly create and save a backup file on your computer, especially before you update any software.
Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or
corrupted by an unforeseen issue.
Note: If your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your
administrator to verify if you are able to back up and restore your device data.
See which version of device software is installed on your previous device
If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the
home screen of your previous device, do one of the following:
• Click Options > About.
• Click Options > Device > About Device Versions.
Switching from a device running BlackBerry Device
Software 5 or BlackBerry 6
If you're transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6, several data transfer
methods are available to you.
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• Use BlackBerry Link on your computer
• Download and use the Device Switch app
• Add email accounts to your new device
Switching from a device running BlackBerry 7
If you're transferring data from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods
are available to you.
• Use BlackBerry Link on your computer
• Download and use the Device Switch app
• Use a media card
• Add email accounts to your new device
Switching from a BlackBerry 10 device
If you're transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods
are available to you.
• Use BlackBerry Link on your computer
• Use a SIM card
• Add email accounts to your new device
Switching from an iPhone or Android device
If you're transferring data from an iPhone or Android device to a BlackBerry 10 device, several data transfer methods are
available to you. You can use the Device Switch app to transfer data, including contact info, calendar entries, pictures, and
videos from your iPhone or Android device. When you add your email accounts to your new device, you can sync the
contact and calendar info to your new device.
Transfer data using the Device Switch app
You can use the Device Switch app to transfer data from a BlackBerry, an iPhone, or an Android device to your new
BlackBerry 10 device.
In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network.
1. On your BlackBerry 10 device, go to BlackBerry App World and download the Device Switch app.
2. On your previous device, go to BlackBerry App World and download the Device Switch app.
3. Connect both of your devices to the same Wi-Fi network.
4. To transfer your data, complete the on-screen instructions.
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Note: Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or
synchronized with an online account isn't transferred to your new device. Also, any information saved to your media card
isn't transferred when you use the Device Switch app.
Transfer data to a new device using a computer and
BlackBerry Link
You can use BlackBerry Link to transfer supported data and settings such as phone history, media files, browser
bookmarks, and so on to your new BlackBerry 10 device. BlackBerry Link is designed to move the data in your personal
space but not the data in your work space.
If your previous device is running any of the following versions of device software, you can use BlackBerry Link to transfer
data:
• BlackBerry Device Software 5
• BlackBerry 6
• BlackBerry 7 or BlackBerry 7.1
• BlackBerry 10 or later
Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or
synchronized with an online account isn't transferred to your new device.
1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.
2. Open BlackBerry Link.
3. Connect your current BlackBerry device to your computer using a USB cable.
4. Complete the instructions on the screen.
5. When prompted, connect your new BlackBerry 10 device using a USB cable.
6. Complete the instructions on the screen.
Transfer data using a media card
This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7.
When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts,
BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wireless connection profiles. This
feature is designed to move the data in your personal space but not the data in your work space.
Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or
synchronized with an online account isn't transferred to your new device.
1. On your previous device, click Setup > Device Switch.
2. Click Using a Media Card > Save Data.
3. Complete the instructions on the screen.
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4. When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10
device.
5. On your BlackBerry 10 device, on the home screen, tap The Setup icon > Device Switch .
6. Complete the instructions on the screen.
Transfer contact info using a SIM card
1. On your previous device, tap Contacts.
2. Swipe down from the top of the screen.
3. Tap The Settings icon .
4. Under SIM Card, tap Copy Contacts from Device to SIM Card.
5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.
6. On your new device, tap Contacts.
7. Swipe down from the top of the screen.
8. Tap The Settings icon .
9. Under SIM Card, tap Import Contacts from SIM Card.
Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be
copied to your SIM card.
Add an email account to your new device
To transfer calendar and contact information that is associated with an email account, add that email account to your new
BlackBerry 10 device.
1. On the home screen of your new device, swipe down from the top of the screen.
2. Tap Image Settings.
3. Tap Accounts.
4. Tap Email, Calendar and Contacts.
5. Enter the email address for the account that you want to add.
6. Tap Next.
7. Enter the email account password.
8. Tap Next.
After you add the email account, any calendar and contact information associated with that account is accessible on your
new BlackBerry 10 device.
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After you switch devices
After you finish switching to your new BlackBerry 10 device, consider doing the following:
• If you have a media card, move it from your previous device to your new device.
• Wipe your previous device to delete all of your data.
• Download apps from the BlackBerry World storefront.
• Explore the Help app on your new device and discover tips and tricks.
For information about returning your previous BlackBerry device for recycling and safe disposal, visit www.blackberry.com/
recycling. The recycling and trade-up program is only available in certain areas.
Add accounts to your new device
After you transfer data from your previous device, you can add your social networking accounts to your new BlackBerry 10
device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings.
3. Tap Accounts.
4. Tap Facebook, Twitter, LinkedIn, or Evernote.
5. Enter your account information.
6. If necessary, change any sync settings.
7. Tap Done. If necessary, tap Authorize.
Wipe your BlackBerry device to delete the data
After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry
device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts,
downloaded apps, media files, documents, browser bookmarks, and settings.
When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key.
Devices running BlackBerry 7 or later
1. On the home screen of your previous device, click the Options app.
2. Click Security > Security Wipe.
3. Select all of the items that you want to delete.
4. Type blackberry.
5. Tap Wipe Data.
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Devices running BlackBerry 10 OS
1. On your previous device, swipe down from the top of the screen.
2. Tap Image Settings.
3. Tap Security and Privacy > Security Wipe.
4. Type blackberry.
5. Tap Delete Data.
If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.
Download your apps from BlackBerry World
Apps and games that you buy can be downloaded again as many times as you want to on the same BlackBerry device, and
on up to four additional devices without your having to pay for the items again.
1. On your new BlackBerry 10 device, tap BlackBerry World.
2. Enter your BlackBerry ID username and password.
3. Tap The More Tabs icon .
4. Tap My World > My Apps & Games.
5. Tap Available.
• To reinstall one app or game, tap The Reinstall icon next to the app or game that you want to install.
• To reinstall multiple apps and games, at the bottom of the screen, tap The More Actions icon > The Select More
icon . Tap the apps and games that you want to reinstall. Tap The Reinstall icon .
Troubleshooting: Device Switch
I can't switch my SIM card to my new BlackBerry 10 device
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch.
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub on the device.
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• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a
BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World storefront.
I can't transfer items using my media card
Try any of the following:
• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your
desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the
media card and then try transferring the items again.
• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer,
visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.
BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With
BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps
when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new
BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.
Set up a new BlackBerry ID
Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email
address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID
username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't
have to be associated with your BlackBerry device.
1. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create
New.
2. Complete the instructions on the screen.
Confirm your BlackBerry ID username
When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use
as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address
that you use as your BlackBerry ID username.
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If you didn't confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID,
you can receive a new confirmation email message.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry ID.
3. Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID.
4. Open the email message and follow the instructions on the screen.
Change your BlackBerry ID password
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry ID.
3. Tap Change Password.
Change your BlackBerry ID information
You can change your username, screen name, first name, or last name.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry ID.
3. Tap The edit icon .
Using your BlackBerry ID to switch devices
Using your BlackBerry ID on a new device
When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username
and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps
and settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on
your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
Find your BlackBerry ID on your old device
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using
your existing BlackBerry ID, as many of your apps and settings are associated with it.
1. On the home screen of your old device, click Options.
2. Depending on your device, do one of the following:
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• Click Third Party Applications > BlackBerry ID.
• Click Device > BlackBerry ID.
• Click BlackBerry ID.
How do I reset my lost or forgotten BlackBerry ID
password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
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Phone and voice
Phone
While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by
making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video.
Phone icons
Incoming calls
Icon Description
Incoming call slider showing
a directional arrow moving
from the center of the slider
to the answer call icon on the
left side of the slider. Shows
the answer call gesture.
To answer a call, touch and hold the circle and slide your finger to the left.
Incoming call slider showing
a directional arrow moving
from the center of the slider
to the decline a call icon on
the right side of the slider.
Shows the decline a call
gesture.
To decline a call, touch and hold the circle and slide your finger to the right.
The reply now icon Send a message with the Reply Now feature.
The silence ring tone icon Silence the ring tone.
During a call
Icon Description
The speakerphone icon Turn on the speakerphone
The mute icon Mute a call
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Icon Description
The call notes icon Take notes during a call
The add calls icon Start a conference call
The dial pad icon Show the dial pad
The merge calls icon Merge calls to start a conference call
The split calls icon Split a conference call into multiple calls
the BBM Video icon Move a call to BBM Video
Making and receiving calls
Make a call
1. In the Phone app, tap The dialpad icon .
2. Dial a number.
3. Tap Call.
Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>.
Call a recent number or speed dial contact
1. In the Phone app, tap The Calls icon .
2. Tap a name, number, or swipe down from the top of the screen and tap a speed dial contact.
Tip: To send a text message to a recent number, beside the number, tap The down arrow > The text message icon .
To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with
the contact.
Call someone from your contact list
1. In the Phone app, tap The Contacts icon .
2. Tap a contact.
3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Home or
Mobile.
Answer or decline a call
Do one of the following:
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• To answer a call, touch and hold the circle in the middle of the screen and slide your finger to the left. Release your
finger when the circle covers The answer icon .
• To decline a call, touch and hold the circle in the middle of the screen and slide your finger to the right. Release your
finger when the circle covers The decline icon .
Use Reply Now to send a message to a caller
You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature,
you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the
Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text
message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply.
1. When you receive an incoming call, tap The Reply Now text icon or The Reply Now BBM icon .
2. Do any of the following:
• To send one of the default Reply Now messages, tap a message.
• To compose a new message, tap Custom Message. Type a message and tap Send.
Silence the ring tone when you receive a call
If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ring tone and stop
your device from vibrating. When you silence the ring tone, you can still answer or decline the call.
When you receive an incoming call, tap The silence ring tone icon .
Put a call on hold
While on a call, press and hold The mute icon until Call Held appears on the screen.
Take notes during a call
While on a call, you can take notes that are saved as entries in BlackBerry Remember.
Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.
1. While on a call, tap The notes icon .
2. Type your notes and include information such as a title, due date, and tags.
3. Tap Save.
Answering calls automatically
You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or
when you remove your device from a case or holster.
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Automatically answer or end a call using a case or holster
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Holster.
3. Do any of the following:
• Turn on the Answer a Call by Removing Device From Holster switch.
• Turn on the End Call by Putting Device Back in Holster switch.
Automatically answer a call when a Bluetooth headset is connected
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Bluetooth.
3. Turn on the Automatically Answer a Call When Connected to a Headset switch.
When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are
automatically answered after 5 seconds.
Move a call from your headset to your device
When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset.
You can manually move the call back to the device.
To manually move the call back to your device, while on a call, tap Speaker > Handset.
To move a call back to the headset, tap Speaker . Tap the name of your headset.
Move a call to BBM Video
See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to
must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you
are asked to add the person to BBM before you start your BBM Video chat.
While on a call, tap The BBM Video icon .
Start a conference call
1. While on a call, make or answer another call.
2. To merge the calls, tap Merge .
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Answer a second call while already on a call
1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:
• To put the first call on hold and answer the second call, tap Hold Current Call. Touch and hold the circle in the
middle of the screen and slide your finger to the left. Release your finger when the circle covers The answer icon .
• To end the first call and answer the second call, tap End Current Call. Touch and hold the circle in the middle of
the screen and slide your finger to the left. Release your finger when the circle covers The answer icon .
2. If you put the first call on hold, to merge both calls and start a conference call, tap Merge .
To add more people to the conference call, repeat steps 1 and 2.
Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1. While on a call, tap The add call icon .
2. Do any of the following:
• Tap a phone number, name, or speed dial contact.
• Tap The Contacts icon . Tap a contact.
• Tap The dial pad icon . Dial a number.
3. To merge both calls and start a conference call, tap Merge .
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1. While in a conference call, to view the conference call participants, tap The more tabs icon > The down arrow .
2. Do one of the following:
• To remove a person from the conference call and hang up, tap End Call .
• To remove a person from the conference call and keep them in a separate call, tap Split .
Add a contact or number to your speed dial list
There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or
numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed
dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail
access number is included in your speed dial list.
1. In the Phone app, tap The Calls icon or The Contacts icon .
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2. Touch and hold a contact or phone number.
3. Tap The Add to Speed Dial icon .
Add a contact to your keyboard speed dial list
1. In the Phone app, swipe down from the top of the screen.
2. Tap The Settings icon > Keypress Speed Dial.
3. Press the key on your keyboard that you want to associate with the contact.
4. Tap the contact that you want to associate with the key on your keyboard.
To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with
the contact.
Delete a contact or number from your speed dial list on the Calls screen
1. In the Phone app, tap The Calls icon .
2. In your speed dial list, touch and hold a contact or number.
3. Tap The Delete icon .
Delete a contact from your keyboard speed dial list
1. In the Phone app, swipe down from the top of the screen.
2. Tap The Settings icon > Keypress Speed Dial.
3. Touch and hold a contact or number.
4. Tap The Delete icon .
Hide your speed dial list on the Calls screen
1. In the Phone app, tap The Calls icon .
2. Swipe down from the top of the screen.
3. Tap The Speed Dial icon .
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Call waiting, call forwarding, and call blocking
Block calls
When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming.
Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless
service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Call Blocking.
3. Turn on any of the switches.
The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To
change your call blocking password, complete steps 1 and 2, and tap The change password icon .
Turn on or turn off call waiting
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Call Waiting.
3. Turn on or turn off Call Waiting.
Set up call forwarding
Depending on your wireless service provider, this feature might not be available.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Call Forwarding.
3. Turn on any of the switches.
4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.
Phone options
Turn on Priority Calling
If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With
Priority Calling, you can assign a phone line or app to use when you make calls.
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1. In the Phone app, swipe down from the top of the screen.
2. Tap the Settings icon > Priority Calling.
3. Turn on the Use Priority Calling switch.
To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific
phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use
the Priority Line.
Change your default Reply Now messages
You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You
can change the default messages or compose a new Reply Now message.
1. In the Phone app, swipe down from the top of the screen.
2. Tap The Settings icon > Reply Now.
3. Tap the message you want to change.
4. Type a new Reply Now message.
To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the Reply Now switch.
Show or hide your number on outgoing calls
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Show my Number.
3. Turn on the Allow My Number to Appear When Calling switch.
Adjust the bass and treble of your calls
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Call Audio.
Set a default area code or country code
You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers
that you call, so that you don't have to dial the country code or area code when you make a call within your own country or
area code.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Smart Dialing.
• To change the default country code, tap Country Code. Tap a country.
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• To change the default area code, in the Area Code field, type an area code.
Tap any of the drop-down lists to change other smart dialing options.
Limit the phone numbers that you can call
When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers
that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you
can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your
SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Fixed Dialing Numbers.
3. Turn on the Fixed Dialing Numbers switch.
4. Enter the SIM security code provided to you by your service provider.
5. Tap OK.
6. Tap Edit List.
7. Type a name and phone number.
View your call summary
If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call
Summary screen.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Call Summary.
To reset the call times on your Call Summary screen, tap the Reset icon .
Tip: To see the details of a specific call, tap The Calls icon . Next to a contact name or phone number, tap The down arrow
> The info icon .
Find your own phone number
1. In the Phone app, tap The Calls icon .
2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen.
Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type
mynumber followed by the space bar.
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Troubleshooting: Phone
I can’t put a call on hold to answer an incoming call
While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being
put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends.
A message appears on your device to notify you that answering another call will end your current call.
Notifications and ring tones
You can personalize your BlackBerry device by customizing your notifications and ring tones. You can also turn off all
notifications or set your notifications to vibrate. The Instant Previews and Lock Screen Notifications features allow you to
stay up-to-date and manage your inbox without having to leave the app that you're in when you receive your messages.
About notifications and ring tones
The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off the
customized notifications that are currently set for apps or contacts. Customized contact notifications override customized
app notifications. For example, if sound is turned off for the Phone app but is turned on in a customized notification for a
contact, the phone still rings when the contact calls you.
If you want to customize how you receive priority messages in your BlackBerry Priority Hub, you can create a rule so that
messages sent from specific accounts, with a specific subject, or with other criteria are sent to your BlackBerry Priority
Hub. You can also turn on a Level 1 alert for specific messages so that you receive a custom notification for these
messages.
Note: Level 1 alerts override existing notification settings.
Change your notifications or ring tones
In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the
volume level of the notifications, number of vibrations, and more.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Notifications.
3. To change your global notification settings, do any of the following:
• In the Mode drop-down list, tap a setting.
• Change the Sound, Vibrate, LED, Instant Previews, or Volume settings.
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How do I turn off all sounds and ring tones except for
calls?
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Notifications.
3. In the Mode drop-down list, tap Phone Calls Only.
Tip: You can turn on the ring tone for calls while your BlackBerry device is in bedside mode. In the Clock app, swipe down
from the top of the screen. Tap The Settings icon . Turn on the Phone Calls in Bedside Mode switch.
Customize notifications for a contact
Notifications that you customize for contacts override notifications that you set for specific apps. For example, if sound is
turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the
contact calls you.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Notifications.
3. At the bottom of the Notifications screen, tap Contacts.
4. Tap The customize for contact icon .
5. Tap a contact.
6. Do any of the following:
• Tap Phone Calls.
• Tap Email Messages.
• Tap BBM.
• Tap Text Messages.
• Tap Other Messaging, which includes apps like Facebook, Twitter, LinkedIn, and more.
7. Change the Tone, Vibrate, LED, or Instant Previews settings.
8. Tap The Back icon until the Contacts Notifications screen appears.
Contacts that you set customized notifications for are listed on the Contacts Notifications screen.
Customize notifications for an app
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Notifications.
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3. At the bottom of the Notifications screen, tap Applications.
4. Tap an application.
5. Change the Sound, Tone, Vibrate, LED, or Instant Previews settings.
6. Tap The Back icon until the Notifications screen appears.
Turn off all notifications and ring tones
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Notifications.
3. In the Mode drop-down list, tap All Alerts Off.
Change the notification settings for Level 1 alerts
To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings you need to first add a rule and
select the Enable Level 1 Alert check box on the Add Rule screen.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Notifications.
3. Under Customization, tap Level 1.
4. Do any of the following:
• Turn on the Sound, LED, or Instant Previews switch.
• Change the Tone or Vibrate settings.
Tip: To test the changes that you made to the Level 1 notification settings, at the bottom of the screen, tap The Try It icon .
View and respond to Instant Previews
You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages
(SMS and MMS), and more from any application on your BlackBerry device.
When a preview appears at the top of the screen, do one of the following:
• To view the message in the BlackBerry Hub, tap the preview.
• To dismiss the preview, tap The dismiss icon .
• To ignore the preview, wait a few seconds until it disappears.
• To reply to a BBM message or text message without leaving the app that you're currently in, tap The Reply icon .
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Turn off Instant Previews
By default, the Instant Previews feature is turned on.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Notifications.
3. Turn off the Instant Previews switch.
Tip: For some apps, you can change your notification settings to only display the priority messages in an app as Instant
Previews. On the Notifications settings screen, tap an application. In the Instant Previews drop-down list, tap Priority Only.
Respond directly to Instant Previews
You can use the Instant Previews feature to reply to your BBM messages and text messages (SMS and MMS) without
leaving the app that you're currently in.
While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant
Previews notifications.
1. To respond to Instant Previews, tap The Reply icon .
2. Press any key on the keyboard.
3.
4. Type your message.
5. Press The Enter key .
About Lock Screen Notifications
You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM
messages, text messages, and more on your BlackBerry device without having to unlock it.
Turn off Lock Screen Notifications
By default, Lock Screen notifications are turned on.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Lock Screen.
3. Turn off the Lock Screen Notifications switch.
View Lock Screen Notifications
1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.
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2. To view the Lock Screen Notifications, tap the notification icon.
Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.
Set your screen to turn on for new notifications
You can set your BlackBerry device to turn on when you receive notifications.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Lock Screen.
3. Turn on the Turn on Screen for New Notifications switch.
Set Lock Screen Notifications to only display the sender info
You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the
subject and message content.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Lock Screen.
3. Turn on the Show Sender Only switch.
Troubleshooting: Notifications and ring tones
If the notifications and ring tones on your BlackBerry device aren't functioning in the way that you expect them to, consult
the following troubleshooting topics.
My device doesn't ring or vibrate when I receive a call or message
Try the following actions:
• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to
Silent and that the Vibration setting isn't set to Off.
My device doesn't display Instant Previews
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
space won't be displayed as Instant Previews.
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My device doesn't display Lock Screen Notifications
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
space won't be displayed as Lock Screen Notifications when your work space is locked.
Voicemail
Depending on your service provider, there are two different types of voicemail available on your BlackBerry device:
standard voicemail and a visual voicemail service.
With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your
voicemail service from the Calls screen in the Phone app.
If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages,
and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service.
Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to
your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a
voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within
the Phone app or the BlackBerry Hub.
Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get
automatically deleted, you can save it to your device.
Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual
voicemail service to access the features. Contact your service provider to subscribe.
Set up your voicemail
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Voicemail.
3. Type your voicemail access number and password.
After you have set up your voicemail, you can call your voice mail service from the Calls screen in the Phone app.
Using a visual voicemail service
Listen to a visual voicemail message
1. In the BlackBerry Hub or Phone app, tap a voicemail message.
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2. Tap The play icon .
Forward a visual voicemail message
1. In the BlackBerry Hub or Phone app, touch and hold a voicemail message.
2. Tap The share icon .
Save a visual voicemail message
Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't
want a message to get automatically deleted, you can save it to your device.
1. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.
2. Tap Save.
Change your visual voicemail greeting
Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your
wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings .
3. Tap the Voice Mail icon > Change Voicemail Greeting.
4. In the Greeting drop-down list, do one of the following:
• To play your phone number as your voicemail greeting, tap Phone Number.
• To play your name as your voicemail greeting, tap Name.
• To record a custom voicemail greeting, tap Personal Message.
Change your visual voicemail password
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Voice Mail .
3. Tap Change Password.
Prevent visual voicemail messages from downloading while you are
roaming
Depending on your wireless service provider, this feature might not be supported.
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1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Voice Mail .
3. Clear the International Roaming check box.
Deactivate visual voicemail on your device
If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to
reactivate it. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap Settings .
3. Tap Voice Mail > Deactivate.
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BlackBerry Hub and email
BlackBerry Hub and email
The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts
into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats
all in the same place. Additionally, you can see and respond to direct messages and notifications from your social
networking accounts, glance at your upcoming events, and more.
Staying connected with the BlackBerry Hub
Email
You can add practically any existing email account to your device—both work and web-based email.
Text messages (SMS/MMS)
If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the
BlackBerry Hub.
Social networking
If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and
send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, stay
up-to-date on your mentions, and send direct messages. And if you add a LinkedIn account, you can accept
invitations to connect with business contacts, send messages to your connections, and update your LinkedIn status.
BBM and instant messaging
After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.
Calls and voice mail
You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and
received, including any missed calls and voice mail messages.
Upcoming events
Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook
account—friends' birthdays.
Notifications
The BlackBerry Hub collects your notifications about new PIN messages, time zone changes, software updates,
third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in the
BlackBerry Hub. Tapping on these notifications opens the SIM Toolkit app.
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Keyboard shortcuts: BlackBerry Hub
In the list of messages
Action Shortcut
Compose a message Press C
Search the BlackBerry Hub Press S
Go to the next unread message in the list Press U
Move to the top of your list of messages and notifications Press T
Move to the bottom of your list of messages and notifications Press B
In a message
Action Shortcut
Reply to a message Press R
Reply all to a message Press L
Forward a message Press F
Flag a message Press W
File a message Press I
Setting up and managing accounts
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
Set up email or other types of accounts on your device
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Accounts.
3. If you already added an account to your device, tap The Add Account icon to add another account.
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Add an email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your
device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday
Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous
BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a
forwarding email address and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.
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Setting up work accounts
Add a work account supported by BlackBerry Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take
advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10
and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft
Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
• Your username
• Your enterprise activation password
• Server name
1. On the Add Account screen, tap The Advanced icon > Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Done.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to
enter your work network password.
Add an email account supported by Microsoft Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
• Your username and work network password
• Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, the messages, calendar events,
contacts, tasks, and notes associated with the account are synced with your BlackBerry device.
1. On the Add Account screen, tap The Advanced icon > Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
• To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, turn on the Use VPN switch.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an
option.
3. Tap Next.
Tip: When you flag an email message in your Microsoft Exchange ActiveSync account, it is also flagged in the Remember
app.
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Add an IBM Notes Traveler email account
Make sure you know the following from your administrator or email service provider:
• Your username and work network password
• Server address
When you add an IBM Notes Traveler email account, the messages, calendar events, contacts, tasks, and notes associated
with the account are synced with your BlackBerry device.
1. On the Add Account screen, tap The Advanced icon > IBM Notes Traveler.
2. Enter the username, email address, password, and server address for the account.
• To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, turn on the Use VPN switch.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an
option.
3. Tap Next.
Add an IMAP or POP email account
Make sure you know the following information from your administrator or email service provider:
• Messaging server type (POP or IMAP)
• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
For more information, contact your administrator.
1. On the Add Account screen, tap The Advanced icon > IMAP or POP.
2. Enter the account information.
• To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the
Sync Interval drop-down list, tap an option.
• To change the amount of time that messages can be retrieved on your device, in the Sync Timeframe drop-down
list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
• Your username and password
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• The email address associated with the account
• The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap The Advanced icon > CalDAV or CardDAV.
2. Enter the account information.
3. Tap Done.
Change account settings
You might want to change the settings for an account if you changed the password for the account, if you want to change
the display name for the account, or if you want to use different synchronization settings.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Accounts.
3. Tap an account.
4. Make your changes.
5. Tap Save.
Remove an account from your device
To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account,
you can remove the account from your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Accounts.
3. Tap an account.
4. Tap Delete .
Troubleshooting: Setting up accounts
I can't add an email account
Try the following:
• Make sure that your email address and password have been typed correctly.
• Make sure that your device is connected to a mobile or Wi-Fi network.
• Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap The
Settings icon Settings > Accounts > The Add Account icon > The Advanced icon . Tap the type of account that you
want to add. You might need to get additional information about your account from your administrator or email service
provider.
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• If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an
activation password from your administrator.
• If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or
email service provider to find out if you need to change any settings for the account.
I can't add a second social networking account
You can add only one Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device.
BlackBerry Hub message list icons
Icon Description
The unread email icon Unread email
The read email icon Read email
The meeting invitation icon Meeting or event invitation
The Facebook notification icon New Facebook notification
The email with attachment icon Email with attachment
The draft email icon Draft message
The conversation thread icon Email messages grouped by subject in a conversation thread
The unread SMS text message icon Unread text message (SMS)
The read SMS text message icon Read text message
The MMS message icon Text message with attachment (MMS)
The draft text message icon Draft text message
The sytem notification icon New system notification
The message pending icon Message hasn't been sent yet
The message sending icon Message is being sent
The message sent icon Message has been sent
The problem sending icon Message could not be sent
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Viewing and searching messages
You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a
specific account type or message type. You can search for a specific message, or customize your view so that you see only
the messages and notifications that are important to you.
Navigate your list of messages and notifications
In the BlackBerry Hub, touch and hold a date bar.
• To go to messages and notifications for the next day, tap The Next icon .
• To go to messages and notifications for the previous day, tap The Previous icon .
• To go to the top of your list of messages and notifications, tap The To Top icon .
• To go to the bottom of your list of messages and notifications, tap The To Bottom icon .
View messages by account or message type
If you want to see messages only from a particular account (for example, your personal email account) or by a type (for
example, your text messages), you can filter them.
1. In the BlackBerry Hub, tap The Hub icon .
2. Tap the type of messages that you want to see.
To see all of your messages again, tap The Hub icon > Hub.
View filed email
1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.
2. Tap a folder.
Search for a message
1. In the BlackBerry Hub, tap The Search icon .
2. Type a search term.
To filter your search results by sender, date, subject, and more, tap The Advanced Search icon .
Filter your search in the BlackBerry Hub
1. In the BlackBerry Hub, tap The Search icon .
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2. Leave the Search field empty. Tap The Advanced Search icon .
3. Tap Priority, Unread, Flagged, Received, or Attachment.
4. Tap The Advanced Search icon again.
To see all of your messages again, tap Cancel at the top of the screen.
Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list (for work
accounts) or the Unfiled task list (for personal accounts).
Viewing important messages with the BlackBerry Priority Hub
With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the
BlackBerry Hub.
To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the
sender is a frequent contact, and other criteria.
You can help your device learn which messages are important to you by changing the priority of a message. For example, if
a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.
View only your priority messages
In the BlackBerry Hub, do one of the following:
• Tap The Hub icon > Priority Hub.
• If your Pinch Filter Criteria is set to Priority Messages, slide your fingers together to zoom in on your priority messages.
Tip: You can specify which messages are displayed when you zoom in. In the BlackBerry Hub, tap The More icon > The
Settings icon > Display and Actions. In the Pinch Filter Criteria drop-down list, select Priority Messages, Unread
Messages, Flagged Messages, Draft Messages, Meeting Invites, Sent Messages or Level 1 Messages.
Add a message to or remove a message from the BlackBerry Priority Hub
Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which
messages to highlight as priority in the future.
1. In the BlackBerry Hub, touch and hold a message.
• To add a message to the BlackBerry Priority Hub, tap The Add Priority icon .
• To remove a message from the BlackBerry Priority Hub, tap The Remove Priority icon .
2. In the dialog box, choose a reason why the message is or isn't important.
3. Tap OK.
Change the types of messages that are marked as priority
By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then
those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings.
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1. In the BlackBerry Hub, tap The More icon > The Settings icon > Priority Hub.
2. Turn off the Sender has the Same Last Name as Me or Message Sent with High Importance switch.
Create a priority rule
You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other
specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you
receive a custom notification when these messages are sent to you.
1. Tap The More icon > The Settings icon > Priority Hub.
2. Tap The Add Rule icon .
3. Do any of the following:
• To add a name to your rule, enter a name in the Filter Name field.
• To flag messages from a specific email address as priority, enter an email address in the From field.
• To flag messages with a specific subject as priority, enter a subject in the Subject field.
• To flag messages that are sent directly to you or that you are cc'd on as priority, select the Sent Directly to Me or
the Cc: to Me checkbox.
• To set a Level 1 alert for your rule, select the Enable Level 1 Alert checkbox.
4. Tap Create.
Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1
messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1
alert notifications, tap Level 1 Alerts Notification Settings.
Turn off the BlackBerry Priority Hub
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Priority Hub.
2. Turn off the Priority Hub switch.
View attachments sent to you
You can quickly find and view the files sent to you and avoid searching through your messages.
In the BlackBerry Hub, do one of the following:
• To see all of the files that you received as attachments, tap The Attachments icon .
• To view attatchments in a message, tap a message. Tap the attachment.
• To see attachments for a specific account, tap The Hub icon . Tap an account. Tap The Attachments icon .
Download attachments in a message
You can download one file or multiple files that you receive as attachments in an email.
• In a message with one attachment or to download one attachment at a time, tap an attachment.
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• To download all the attachments in a message, tap The Download All icon .
Tap an attachment to view, share, or save a downloaded file.
Sort attachments
You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account.
1. In the list view in the BlackBerry Hub, tap The Attachments icon .
2. Tap The More icon > The Sort icon .
3. In the Sort drop-down list, tap a sort option.
Share or save your attachments
1. In the list view in the BlackBerry Hub, tap the Attachments icon .
2. Touch and hold an attachment.
3. Tap The Download icon .
4. When the download is complete, touch and hold the attachment.
• To share the attachment, tap the Share icon .
• To save the attachment, tap the Save icon .
Tip: To share or save multiple attachments, tap The More icon > the Select icon . Select some attachments. Tap the
Share icon or the Save icon .
Send email and messages from the BlackBerry Hub
From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn
messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts
that you added to your BlackBerry device.
1. In the BlackBerry Hub, tap The Compose icon .
2. Tap a message type.
3. Add or choose a recipient for your message:
• For email, type a contact name or an email address in the To field. You can tap suggested contacts that appear
below the To field to quickly add them to the message.
• For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field.
• For text messages, type a contact name or a phone number.
• For BBM and other chat messages, select a contact from the list.
4. Type your message.
5. Tap Send or the Enter key.
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Reply to or forward an email
In an email, do one of the following:
• To reply to the email, tap The Reply icon .
• To reply to all recipients of the email, tap The Reply All icon .
• To forward the email, tap The Forward icon .
Tip: When you reply to an email, you have the option to delete the text in the original message. Tap The More icon > The
Delete Original Text icon .
Attach a file to an email or text message
If your wireless service plan supports MMS messages, you can add an attachment to a text message.
1. While composing an email or text message, tap The Attach icon .
2. Find the file.
3. Tap the file.
Tip: When you send an email with a picture attachment, you can reduce the size of the message by reducing the size of
picture attachments. On the Image Size screen, tap a size. Tap Send.
Add a BCC recipient to an email
1. While composing a message, tap The More icon > The Add BCC icon .
2. Type a contact name or email address.
Send an email or a meeting invitation when composing another message
When you compose an email, you can also send a meeting invitation to a recipient or send a separate email.
1. While composing a message, touch and hold a name in the To, CC or BCC field.
2. Do one of the following:
• To send a separate email to the recipient, tap The Send Email icon .
• To send a meeting invitation to the recipient, tap Invite to Meeting .
• To add the recipient to your Contacts, tap The Add to Contacts icon .
Compose an email in plain text format
You can reduce the size of email messages or email threads by switching from HTML format to plain text format.
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1. In an email, tap The More icon .
2. Tap The Plain Text icon .
Change text formatting in an email
Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.
1. While composing a message, tap The Format icon .
2. Use the formatting toolbar to apply formatting to your text.
Forward a text message
1. In the BlackBerry Hub, touch and hold a text message.
2. Tap The Forward icon .
Managing messages
Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or
save draft messages for later.
Delete a message
In the BlackBerry Hub, do any of the following:
• To delete a single message, touch and hold the message. Tap The Delete icon .
• To delete more than one message, touch and hold a message. Tap The Select More icon . Tap the other messages you
want to delete. Tap The More icon > The Delete icon .
• To delete all messages before a specific date, touch and hold the date bar. Messages that were sent or received before
that date are highlighted. Tap The Delete Prior icon .
• To delete messages only from your device, but keep them on the messaging server, tap The More icon > The Settings
icon > Display and Actions. In the Delete On drop-down list, select Hub Only.
Filing email
You might not be able to file an email or create folders for an email, depending on the account that an email is in.
File an email
You can file your sent and received email messages.
1. In the BlackBerry Hub, touch and hold an email.
2. Tap File .
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3. Tap a folder.
Add, rename, or delete an email folder
In the BlackBerry Hub, tap the drop-down list at the top of the screen.
• To add a folder, touch and hold the folder that you want to use as the parent folder. Tap Add Folder . Type a name for
the folder. Tap OK.
• To rename a folder, touch and hold the folder. Tap Rename Folder . Type a new name for the folder. Tap OK.
• To delete a folder, touch and hold the folder. Tap Delete .
Keep all email from a folder on your device
If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't
automatically download copies of that email. You can have filed email readily available on your device by syncing an email
folder.
1. In the BlackBerry Hub, tap the banner at the top of the screen.
2. Touch and hold a folder.
3. Tap The Enable Folder Sync icon .
Flag a message
When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and
other files to them.
1. In the BlackBerry Hub, touch and hold a message.
2. Tap Flag .
Manage your messages with BlackBerry Hub Instant Actions
BlackBerry Hub Instant Actions allow you to quickly triage messages, conversations, and events in the BlackBerry Hub. In
the list view, you can mark messages as read or unread, and file, flag, or delete messages. You can also accept or decline
meeting invitations without having to open them. If you make a mistake while managing messages, you can tap Undo to
cancel the last change.
Use BlackBerry Hub Instant Actions
Depending on the message type and your BlackBerry Hub Instant Actions settings, the following actions are available:
•Calendar invitation: You can accept or decline a calendar invitation.
•BBM or text message (SMS and MMS): You can reply to or delete a BBM or text message.
•Email message: You can file, delete, or flag an email message.
1. In the BlackBerry Hub, in the upper-right corner of the screen, tap The Instant Actions icon .
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2. Do any of the following:
• To delete a message, tap The Delete icon .
• To file a message, tap The File icon , and choose a folder.
• To flag a message, tap The Flag icon .
• To mark a message as read, tap The Unread Email icon .
• To reply to a text message or a BBM message, tap The Reply icon .
Customize BlackBerry Hub Instant Actions for email messages
By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your
settings for the actions that appear in the list view.
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Display and Actions.
2. Under Hub Instant Actions, do one of the following:
• In the Email Action 1 drop-down list, tap File or Flag.
• In the Email Action 2 drop-down list, tap File, Flag, or Delete.
Mark a message as read or unread
In the BlackBerry Hub, do one of the following:
• To mark a message as read, touch and hold the message. Tap The Mark Read icon .
• To mark a message as unread, touch and hold the message. Tap The Mark Unread icon .
• To mark messages before a specific date as read, touch and hold the date bar. Tap The Mark Prior Read icon .
Download or share a picture from an email
In a message, touch and hold an embedded picture.
• To save the picture, tap The Save Image icon .
• To share the picture, tap The Share icon .
• To set the picture as a contact picture, tap The Set as icon .
Save a draft email
1. While composing an email, tap Cancel.
2. In the dialog box, tap Save.
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Securing your email
You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or
IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of
security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/
MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to
verify that the message is from you and that the message hasn't been changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message,
your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the
message.
If your device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device
tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are
received for all recipients. When the certificate statuses are received, the recipients' names change color, and you can
send your message.
Color Certificate Status
Blue The certificate is being retrieved, validated, or the
certificate is valid.
Red No certificate is found, or the certificate is not valid.
Purple The certificate can't be trusted, is unverified, or is
unknown.
Set up S/MIME-protected messaging
You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email
messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email
message.
Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:
• PEM (.pem, .cer)
• DER (.der, .cer)
• PFX (.pfx, .p12)
1. Open a work email message with a certificate attachment.
2. Touch and hold The certificate attachment icon .
3. Tap The Import Certificate icon .
4. If necessary, enter the password.
5. Tap The Back icon .
6. In the BlackBerry Hub, tap The More icon > icon_10_3_core_settings > Secure Email.
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7. If necessary, tap the S/MIME tab.
8. Turn on the S/MIME switch.
9. Under Signing Certificate, in the drop-down list, tap the certificate that you imported.
10. Under Encryption Certificate, in the drop-down list, tap the certificate that you imported.
Turn on IBM Notes email encryption
A work account that supports IBM Notes email encryption must be added to your device.
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Secure Email.
2. If necessary, tap the NNE tab.
3. Turn on the NNE switch.
Sign or encrypt a message
You must use a work email account that supports IBM Notes mail encryption to send an encrypted email message, or an
email account that supports S/MIME-protected messages to send a signed or encrypted email message.
1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.
Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted
message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until
certificate statuses are received for all recipients. When the certificate statuses are received, the recipients' names change
color, and you can send your message.
Update secure email settings
Depending on your permissions, you can change the email security that is used for all the messages you send. For
example, if you use S/MIME to protect your messages, you can send clear-signed messages that any email application can
open, or opaque-signed messages that only email applications that support encryption can open.
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Secure Email.
2. Do any of the following:
• To turn on S/MIME-protected messaging, tap the SMIME tab. Turn on the S/MIME switch.
• To change the method of encoding to use for messages you send, select an option in the Default Encoding drop-
down list.
• To select your preferred method of encoding to use for replies or forwarded messages you send, select an option
in the Outgoing Message Encoding Suggestion drop-down list.
• To send clear-signed messages, tap the SMIME tab. Turn on the Send Clear-Text Signed Messages switch.
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Secure email icons
Icon Description
The Digitally Signed icon The email is digitally signed.
The Encrypted Email icon The email is encrypted.
The Filed Signed Message icon A message in the folder is digitally signed.
The Filed Encrypted Message
icon
A message in the folder is encrypted.
The Verified Digital Signature
icon
The digital signature was successfully verified.
The Signature Not Verified icon There is not enough information to verify the digital signature.
The Signature Cannot Be
Verified icon
The digital signature failed verification.
The Certificate Attached icon A certificate is attached to the email.
The Multiple Certificates
Attached icon
Multiple certificates are attached to the email.
The Trusted Certificate icon The certificate chain is trusted or the certificate status is good.
The Certificate Chain Error
icon
There is an error with the certificate chain or the certificate status.
The Certificate Chain
Credentials Untrusted icon
The certificate status is being determined.
The Certificate Chain Expired
icon
The certificate chain is expired.
The Certificate Chain
Credentials Revoked icon
The certificate chain has been revoked.
Navigating the BlackBerry Hub
Peek at your messages in the BlackBerry Hub from anywhere
Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere
on the device.
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1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
2. Slide your finger to the right to peek at the BlackBerry Hub.
• To fully open the BlackBerry Hub, continue sliding your finger to the right.
• To return to what you were doing, slide your finger back to the left and down.
BlackBerry device with a thumb and a directional arrow moving in an arc starting from below the device
screen to midway up and toward the right of the screen. The BlackBerry Hub is partially visible on the
left side of the screen. Shows the peek gesture.
Peek at your messages and notifications while you're composing or
viewing a message
In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of
messages and notifications into view.
Illustration of the device with a thumb covering the bottom left corner of the screen. A directional arrow
indicates the movement of the thumb from the left to the right.
Jump to the next or previous message
1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages.
2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list.
3. To open the highlighted message, release your finger.
Check your upcoming events from the BlackBerry Hub
You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where
you are.
At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events
start to appear. The more you drag, the more you see.
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BlackBerry device showing an arrow moving down toward the bottom of the screen. Shows the gesture
for peeking at your calendar events from within the BlackBerry Hub.
Create a meeting from an email
When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line
from the email, and the recipients of the email become the invitees.
1. In an email, tap The More icon > The Invite to Meeting icon .
2. Enter any additional information for the meeting.
3. Tap Save.
Add a contact from the BlackBerry Hub
1. In the BlackBerry Hub, touch and hold a message.
2. Tap The Add to Contacts icon .
• To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a
contact from the list.
• To add the contact as a new contact, tap The Add icon .
3. Tap Save.
Refresh your list of messages
If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check
for new messages.
In the BlackBerry Hub, tap The More icon > The Refresh icon .
Customizing BlackBerry Hub settings
You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or
calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.
Set an out-of-office reply
Some email accounts might not support out-of-office replies.
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1. In the BlackBerry Hub, tap The More icon > The Settings icon > Email Accounts.
2. Tap an email account.
3. Turn on the Send Automatic Replies switch.
4. Do any of the following:
• To send out-of-office replies inside your organization, enter a message in the Reply with field.
• To specify a start time and end time to send out-of-office replies, turn on the Send Automatic Replies Between
Specific Dates switch.
• To send out-of-office replies outside of your organization, turn on the Send Automatic Replies Outside of the
Organization switch. If you want external out-of-office replies to say something different from your internal out-of-
office replies, enter a message in the Reply with field.
Add a signature to an email account
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Email Accounts.
2. Tap an email account.
3. Turn on the Auto Signature switch.
4. Type your signature in the field.
Change your default email address or calendar
When you share something (for example, a picture or a website) by email or when you compose a new email, your
BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a
meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Accounts.
3. Tap Set defaults .
• To change the default account that you send email from, in the Email Address drop-down list, tap an account.
• To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop-
down list, tap a calendar.
Change how messages are displayed in the BlackBerry Hub
Change whether the BlackBerry Hub shows your sent messages or filed messages, how you view message threads, and
how the date appears at the top of your list of messages and notifications. You can also change how the senders' names
are displayed, whether pictures are automatically downloaded, and more.
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Display and Actions.
2. Change your settings. For example, change any of the following settings:
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• To view messages as conversation threads instead of single messages, in the Display Style drop-down list, tap
Conversation.
• To stop showing filed messages that have been read, turn off the Show Read Filed Emails switch.
• To stop showing sent messages, turn off the Show Sent Emails switch.
• To receive a notification when you move a message that isn't synced to your device, turn on the Notify When
Folder Isn't Synced switch.
• If you want the BlackBerry Hub to remain on whatever view you left it on after idling, turn off the Return to Default
View When Idle switch.
Color code your accounts
To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your
accounts. The color appears on the left side in your list of messages.
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Hub Management.
2. Tap an account.
3. In the Account Color drop-down list, tap a color.
Restrict contacts in the BlackBerry Hub
If you don't want to receive messages from specific email accounts or contacts, you can block them from the BlackBerry
Hub.
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Recent Contact Management.
2. Tap a contact name to add it to your restricted contacts list.
To remove a contact from the restricted contacts list, from the Recent Contacts screen, tap The Restricted Contacts Icon,
and tap a contact.
Change the order of accounts in the BlackBerry Hub
You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab. For example, you can
move your favorite accounts or the accounts that you use most frequently to the top of the list.
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Hub Management.
2. Tap The Sort icon .
3. Touch and hold an account, then slide your finger up or down to change where the account appears in the list of
accounts in the Account Tab.
4. To save your changes, tap The Done icon .
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Change which messages appear in the BlackBerry Hub
You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar
and contact syncing aren't impacted by these settings.
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Hub Management.
2. Tap an account.
3. In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both.
Change options for text messages
In the BlackBerry Hub, tap The More icon > The Settings icon > Text Messages.
• To receive a notification when your sent text messages are delivered or read, under SMS or MMS, turn on the Confirm
Delivery switch or the Confirm Read switch.
• To allow other devices to see when you receive or read a text message with an attachment, under MMS, turn on the
Allow Delivery Confirmation switch or the Allow Read Confirmation switch.
• To block unwanted MMS messages, under MMS, turn on the Reject Anonymous Messages switch or the Reject
Advertisements switch.
• To stop receiving MMS messages while roaming, under MMS, in the Auto Retrieval Mode drop-down list, tap Home
Only.
• To change the background color of text message conversations, turn the Dark Background switch on or off.
Change advanced settings for text messages
With the advanced settings for SMS and MMS messages, you can allow special characters, change your routing
preference, and more.
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Text Messages > The Advanced icon .
2. Make your changes.
3. Tap Save.
Turn off cell broadcast messages
Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain
geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these
messages, but you can turn off them off if you'd rather not see them.
In the BlackBerry Hub, tap The More icon > The Settings icon > Cell Broadcast.
• To turn off all cell broadcast messages, turn off the Enable Cell Broadcast switch.
• To turn off messages from a specific channel, beside a channel, tap Remove.
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Update your Facebook, Twitter, or LinkedIn status from
the BlackBerry Hub
1. In the BlackBerry Hub, tap The Hub icon .
2. Tap Facebook, Twitter, or LinkedIn.
3. Tap The Status icon .
4. Type your status.
5. Tap Post, Tweet, or Send.
Make a phone call from the BlackBerry Hub
1. Tap The Hub icon > Calls.
2. Tap The Dial Pad icon .
About public warning messages
Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages
are text messages that alert users of possible threats to safety in their area. Messages may include severe weather
warnings, missing child alerts, or national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless
service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For
more information, contact your service provider or administrator.
Unsubscribe from public warning messages
You might not be able to unsubscribe from some public warning messages, depending on your region and wireless
network.
1. In the BlackBerry Hub, tap The More icon > The Settings icon > Emergency Alerts.
2. Turn off the switch beside a type of public warning.
Troubleshooting: BlackBerry Hub
I'm not receiving messages
Try the following:
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• If you recently changed an account password, make sure that you update the password in the Accounts settings on
your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap The Settings icon >
Accounts. Tap an account. Make your changes. Tap Save.
• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If
you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from
the top of the screen. Tap The Settings icon > Networks and Connections > Mobile Network. Make sure the Data
Services switch is turned on.
I can only see email for the last 30 days
For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change
this setting, on the home screen, swipe down from the top of the screen. Tap The Settings icon > Accounts. Tap the email
account. Tap The Advanced icon . In the Sync Timeframe drop-down list, tap an option. Tap Save.
I can't find my work email in the BlackBerry Hub
If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the
BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a
personal view, which contains your messages and notifications for only your personal accounts.
To see the work view, in the BlackBerry Hub, tap The Hub icon > Switch To Work.
I can't see the recipients for a message
To see the other recipients of a message and the account that you received the message in, in the message, at the top-right
corner of the screen, tap the arrow.
I can't send or forward a text message
You might not be able to forward an SMS or MMS message if the content of the message includes copyright-protected
information.
If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to
send text messages, but you might still be able to receive text messages.
I can't attach a file to a text message
The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files
to text messages. Contact your service provider for more information.
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BBM
With BBM, you can chat and share in real-time with your BBM contacts, and know when someone has read your message.
Type, talk, or post. You decide the best way to communicate with people in BBM.
For more information, see the BBM User Guide.
Facebook
You can use the Facebook for BlackBerry devices app to stay connected with your friends. Send messages, chat with your
friends, invite new friends, upload pictures to your Facebook account, and more.
For more information on Facebook for BlackBerry devices, see the Facebook User Guide.
Twitter
You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go. You can post tweets, send
direct messages to friends, search Twitter, add pictures to your tweets, and more.
For more information on the Twitter for BlackBerry devices app, see the Twitter User Guide.
LinkedIn
You can use the LinkedIn app on your BlackBerry device to stay connected with your colleagues. Send messages, share
updates, add connections, and more.
For more information on the LinkedIn for BlackBerry devices app, see the LinkedIn User Guide.
joyn
With joyn, you can chat, call, send pictures, and share videos with your friends and contacts who aren’t using a BlackBerry
10 device. If your wireless service provider supports joyn, the icon appears beside your contacts who are using joyn.
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About joyn
Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and
share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the
Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
joyn for BlackBerry 10 might not be available on your device, depending on your wireless service provider.
For information about fees or conditions that might apply when using this application, contact your wireless service
provider.
Start a joyn chat
1. In the Contacts app, or in the contact details view, tap The joyn icon beside a contact's name.
2. Do any of the following:
• Type your message.
• Tap an emoticon.
• To attach a picture or file, tap The Attach icon .
3. Tap Send.
Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub.
Invite other joyn contacts to a chat
Have something you need to discuss with a group? You can chat with more than one person to help make decisions faster
and keep everyone informed.
1. At the bottom of a joyn chat, tap The More actions icon > Create Group.
2. Tap + to add another contact. Repeat this step for each contact you want to add.
3. If needed, type a chat subject.
4. Type your message.
5. Tap Send.
Delete a joyn chat
On a chat screen, tap The more actions icon > The Delete icon .
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Call a joyn contact
1. In the Phone app, tap The Contacts icon .
2. Tap The joyn icon beside the contact you want to call.
3. If you have multiple phone numbers for a joyn contact, tap the number that you want to call.
Tip: During the call, tap The joyn icon to start a chat or a video share, or share a file.
Start a joyn video share
Before you can share a video or start chatting over video, you need to call a joyn contact. The contact must have a device
that supports video.
During a call, in the Phone app, tap The joyn icon .
Tip: During the video share, tap The joyn icon to start a chat or share a file.
Send a file to a joyn contact
You can send different types of files to joyn contacts, including pictures, videos, and documents.
1. During a one-on-one joyn chat or a phone call, tap The Attach icon and select a picture or file.
2. Tap Send.
Block a joyn contact
If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically.
Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off.
1. In the BlackBerry Hub, tap The more actions icon > The Settings icon .
2. Tap joyn.
3. Tap Blocked users.
4. Type the phone number or name of the joyn contact you want to block.
To unblock a contact, tap Unblock beside the contact's name.
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Turn on joyn while roaming
Check with your wireless service provider to find out what roaming fees or charges might apply.
If you're travelling, you can keep using joyn while roaming.
1. In the BlackBerry Hub, tap The more actions icon > The Settings icon .
2. Tap joyn.
3. Set the Enable joyn While Roaming switch to On.
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Media
Change the media volume
When music is playing, do any of the following:
• To increase the volume, press the Volume Up key on the right side of your BlackBerry device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again.
• To select the type of speaker to play your music on, tap The More Actions icon > Audio.
Note: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music
won't change the volume of your notifications.
Supported audio and video file extensions,
formats, and codecs
Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be
supported.
File extension Supported video codec(s) Supported audio codec(s)
3GP H.263, H.264, MPEG-4 AAC, AMR
3G2 H.263, H.264, MPEG-4 AAC, AMR , QCELP
ASF WMV 9 WMA
AVI MJPEG, MPEG-4 MPEG-3
F4V V6 Sorenson Spark
ISMV (fragmented MP4) H.264, WMV9 AAC, WMA
M4V H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
MKV H.264, MPEG-4 AAC, MPEG-3, PCM
MOV H.263, H.264, MJPEG, MPEG-4 AAC, AMR, QCELP
MP4 H.263, H.264, MPEG-4 AAC, AMR
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File extension Supported video codec(s) Supported audio codec(s)
MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
WMV WMV 9 WMA
AAC —AAC
AMR —AMR
FLAC —FLAC, Vorbis
M4A —AAC
MIDI —MIDI
MKA —AAC, MP3, PCM
MP3 —MPEG-3
OGG —FLAC, Vorbis
QCP —QCELP
SPMID —SP-MIDI
WAV —PCM, GSM
WMA —WMA 9, WMA 10
For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Media
I can't open a media file
Make sure that the file is in a format that your BlackBerry device supports.
Camera
The Camera might not be available depending on your BlackBerry device model.
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You can use the Camera on your device to take high-quality pictures and videos, and to capture that perfect moment, even
in adverse conditions. Time Shift mode makes it easy to take group pictures where everyone looks their best, and you can
take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and
suggest the best mode and setting to use, so you can focus on capturing the moment.
Camera icons
Icon Description
The Camera Switch icon Switch between the front-facing and the rear-facing cameras.
The Camera Capture icon Take a picture.
The Video Camera Capture
icon
Record a video.
The Video Light icon Turn on the flash while recording a video.
The Stop Recording icon Stop recording a video.
The Locked Focus Box icon Touch and hold anywhere on the screen to permanently lock the focus on that area of
the screen. Tap anywhere on the screen to unlock the focus.
The More Actions menu Access more options like flash, shooting modes, settings, and more.
Taking pictures and recording videos
Take a picture
Your BlackBerry device analyzes the current lighting conditions and suggests the scene or mode best suited to those
conditions. To accept the suggestion, tap the suggestion at the top of the screen.
1. Open the Camera app. To zoom in or zoom out, slide your fingers apart or together on the screen.
Note: Zoom only works in Normal and Stabilization shooting modes.
2. Tap the area of the screen that you want to focus on. You can focus on any part of the image on the screen, not just
the center of the screen.
3. When the focus box turns green, do any of the following:
• To take one picture, tap The Camera icon .
• To take continuous pictures when you have Burst shooting mode turned on, touch and hold The Burst icon . The
number of pictures you took in Burst mode appears in the lower-left corner of the screen.The camera stops taking
pictures when you take your finger off of the icon.
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Tip: You can turn on grid lines to help you center items in your picture or to make sure your picture is straight. To turn on
grid lines, in the Camera app, tap The More Actions icon > Settings. Turn on the Display Grid Lines switch.
Turn on autofocus lock
You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for
the focus to adjust between takes. When you lock the focus, the area of the screen that you selected remains in focus even
if you move your device or the image in the viewfinder changes.
Touch and hold the area on the screen that you want to lock the focus on. The Focus Box Lock icon appears in the focus
box when the focus is locked.
To unlock the autofocus lock feature, tap anywhere on the screen.
Turn off Face Detection
By default, the Face Detection feature on your BlackBerry device is turned on. When you take a picture and the camera
detects faces, the faces are automatically brought into focus.
1. To turn off the Face Detection feature, in the Camera app, tap The More Actions icon > Settings.
2. Turn off the Face Detection switch.
Set the timer to take a picture
In Normal and Time Shift modes, you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or
10 seconds. The timed delay allows you to get ready for the picture and even get into the shot yourself.
1. In the Camera app, tap The More Actions icon .
2. Do any of the following:
• To set the timer for 3 seconds, tap The 3-Second Timer icon .
• To set the timer for 10 seconds, tap The 10-Second Timer icon .
3. Tap The Camera icon .
To turn off the timer, in the upper-left corner of the screen, tap The 3-Second Timer icon or The 10-Second Timer icon .
Peek at the last picture or video that you took
You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted.
1. Touch and hold the thumbnail at the bottom of the screen.
2. Slide your finger up to expand the thumbnail.
• To return to the Camera app, lift your finger from the screen.
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• To delete the picture or video, slide you finger to the right onto The Delete icon . When you reach the icon, remove
your finger and tap Cancel or Delete.
• To share the picture or video, slide your finger to the right onto The Share icon . When you reach the icon, remove
your finger and tap Cancel or select a method of sharing.
Record a video
1. In the Camera app, tap The Video Camera icon .
2. Do any of the following:
• To zoom out or zoom in, slide your fingers together or apart on the screen.
• To turn on the flash, tap The Flash icon .
• To take a picture while recording a video, tap The Camera icon .
To stop recording, tap The Stop Recording icon .
Set the video size
You can set the video size for the rear-facing camera on your BlackBerry device, allowing you to take videos in different
conditions. For example, you can set the camera to record 720p at 60 fps to capture fast-moving objects.
1. In the Camera app, tap The More Actions icon > Settings.
2. Tap the Video Size (Rear Camera) drop-down list.
3. Tap an option.
Take a panoramic picture
The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture.
This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people.
Note: Panorama mode can't be used with Burst or Time Shift mode.
1. To turn on Panorama mode, in the Camera app, tap The More Actions icon > The Panorama icon .
2. To take a panoramic picture, tap The Panorama icon and pan in the direction of the image that you want to
capture.
3. Slowly move your device until the solid box on the screen fills the box outline.
4. Keep moving your device until you have captured all of the image that you want to.
5. Tap The Save icon .
Important: When taking a panoramic picture, don't move your device too quickly when panning and keep your device
steady. A lot of movement will result in a low-quality panoramic picture.
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Take a picture while recording a video
Using the Camera on your BlackBerry device, you can capture a still picture while recording a video at the same time. You
can take as many pictures as you like, without interrupting the video. Now you can capture the same event in two ways!
1. In the Camera app, tap The Video Camera icon .
2. While the video is recording, tap The Camera icon .
Using Time Shift mode
Time Shift mode lets you take a bunch of pictures at once so that you can pick the best one of the set. Did someone blink in
every shot, or cough just as you took the picture? You can fix that by swapping in different expressions for any person until
everybody is picture perfect. You can also save the Time Shift pictures you take and edit them later.
Take the best picture possible using Time Shift mode
1. In the Camera app, tap The More Actions icon > The Time Shift icon .
2. To take the picture, tap The Time Shift icon . Hold the camera steady until the picture appears.
3. Do one of the following:
• Move the slider at the bottom of the screen back and forth until you find the best picture. Tap The Save icon .
• To edit the picture later, tap The Edit later icon .
• To delete the picture, tap The Delete icon .
Replace a person's expression using Time Shift mode
1. In the Camera app, tap The More Actions icon > The Time Shift icon .
2. To take a picture, tap The Time Shift icon . Hold the camera steady until the picture appears.
3. Drag the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap a recognized face.
5. Use the dial to browse the available expressions.
6. Tap anywhere on the screen.
7. Tap The Save icon .
Edit Time Shift pictures later
When you take pictures using Time Shift mode, you can save the picture to edit later.
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Tip: The Time Shift icon ( Image ) appears on the thumbnails of the pictures taken with Time Shift mode that you saved to
edit later.
1. In the Pictures app, on the Date screen, tap a Time Shift picture.
2. Tap The Edit icon .
3. Drag the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap a recognized face.
5. Use the dial to browse the available expressions.
6. Tap anywhere on the screen.
7. Tap The Save icon .
Change the capture settings
In the Camera app on your BlackBerry device, you can change the scene mode, the shooting mode, choose whether you
use your flash, switch between the front camera and rear camera, change the ratio, and more.
1. Tap The More Actions icon .
2. Tap the setting that you want to change.
Shooting modes
Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode
to take multiple pictures quickly.
Icon Description
The Normal mode icon Normal
This mode is available for the camera and the video camera. Normal mode simulates a
regular camera or video camera and allows you to take a single picture or video at one
time.
The Burst mode icon Burst
This mode is available for the camera. Burst mode allows you to take multiple pictures
quickly. This is a good shooting mode to use when taking pictures of fast-moving scenes
or subjects.
The HDR mode icon HDR
This mode, also known as High Dynamic Range mode, is available for the camera. HDR
mode combines multiple pictures together and can capture the contrast between the
light and dark areas of a scene.
The Time Shift mode icon Time Shift
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Icon Description
This mode is available for the camera. Time Shift mode allows you to take a bunch of
pictures at once so that you can pick the best one of the set.
The Panorama mode icon Panorama
This mode is available for the camera. Panorama mode works well for vistas and
seamlessly combines multiple images into one photo.
The Turned Off Timer icon Timer
This mode is available for the camera. Timer mode adds a 3-second or 10-second delay
before the camera takes the picture.
Scene modes
Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness,
and so on.
Icon Description
The Auto Scene icon Auto
This mode is the most common mode and is available for the camera, video camera, and
Time Shift mode. Use Auto mode to capture a wide variety of everyday scenes.
The Action Scene icon Action
This mode is available for the camera and Time Shift mode. Action mode can help to
take pictures of fast-moving objects. Try this mode when capturing pictures of sports or
children.
The Whiteboard Scene icon Whiteboard
This mode is available for the camera and Time Shift mode. Whiteboard mode can help
to take pictures of whiteboards by improving the contrast between the whiteboard and
any writing on the board.
The Night Scene icon Night
This mode is available for the camera, video camera, and Time Shift mode. Night mode
is useful when taking pictures and videos in areas with low light.
The Beach or Snow Scene
icon
Beach or Snow
This mode is available for the camera, video camera, and Time Shift mode. Beach or
Snow mode can help to compensate for the light levels of the bright sand or snow in a
picture or video.
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Turn off the Auto Suggest feature
The Auto Suggest feature on your BlackBerry device analyzes the conditions present when you're taking a picture and
suggests the scene or mode best suited to those conditions. The Auto Suggest feature is designed to help you select the
right scene or mode to take great pictures. By default, the Auto Suggest feature is turned on, but to stop receiving
suggestions, you can turn the feature off.
1. In the Camera app, tap The More Actions icon > Settings.
2. Turn off the Auto Suggest switch.
Changing the camera settings
You can change your camera settings, such as turning on grid lines, setting where you want to save your pictures and
videos to, and more.
Save media files to your built-in media storage
By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change
the settings to save your media files to the built-in media storage on your device.
1. In the Camera app, tap The More Actions icon > Settings.
2. Turn off the Save on Media Card switch.
Save your original picture along with the HDR version
When you take pictures in HDR mode, multiple pictures are combined together to capture the contrast between the light
and dark areas of a scene.
1. In the Camera app, tap The More Actions icon > Settings.
2. Turn on the Save Original switch.
Turn off Video Stabilization
Video Stabilization is designed to reduce the effect of camera shake when you're recording videos on your BlackBerry
device. By default, this feature is turned on.
1. In the Camera app, tap The More Actions icon > Settings.
2. Turn off the Video Stabilization switch.
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Geotag your pictures
When you geotag the pictures you take with your BlackBerry device, you add your GPS location to your pictures. Adding
this information allows your device to generate automatic stories that are organized by the location where you took the
pictures.
Note: The GPS information used to generate automatic stories isn't shared with anyone else.
1. In the Camera app, tap The More Actions icon > Settings.
2. Turn on the Geotag Pictures switch.
Troubleshooting: Camera
If you are having trouble using the camera on your BlackBerry device, you can consult the troubleshooting topics included
below.
I can't turn on the flash or use the video light
Try the following actions:
• There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try
again.
• The flash might still be charging. Wait a moment and then try again.
• Make sure you're using the rear-facing camera.
• Make sure you aren't using Time Shift, HDR, Panorama, or Burst modes. These modes don't use the flash.
I can't take a picture or record a video
Try the following:
• Delete old media files to free up storage space and try again.
• Make sure that neither the camera or the video camera is in use by another application. Close any applications that
might be using the cameras, and try again.
I can't save pictures or videos to my media card
Try one of the following:
• Delete old media files to free up storage space and try again.
• Insert a different media card.
• In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If
necessary, create a new folder called Camera.
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• In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move
any other files called Camera to a different folder.
I can't take a panoramic picture that isn't blurry
Try any of the following:
• If your panoramic pictures are turning out blurry, try slowing down when you pan your BlackBerry device from one side
to the other. Stop moving your device when the boxes on the screen are aligned.
• Panoramic mode works best when used to take pictures of scenery with a lot of visual details in the background.
Panoramic mode doesn't work well on monochromic scenes or backgrounds, like white walls.
Pictures
You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device. You can also edit,
share, and display your pictures. Automatically generated stories compile your pictures and videos based on location, the
date taken, and items that you added to the Favorites screen.
Pictures icons
Icon Description
The Date icon View all of your pictures organized by the date that you took the pictures or added the
pictures to your BlackBerry device.
The Albums icon View your picture albums.
The Favorites icon View the pictures that you added to the Favorites screen.
The Automatic Stories icon On the Date screen, watch stories that your device automatically generates.
The Slideshow icon View your pictures displayed in a slideshow.
The Start Camera icon Start the camera and take pictures or record videos.
Zoom in or out on a picture
With a picture open on the screen, do one of the following:
• To zoom in, double-tap the area of the picture that you want to zoom in on.
• To zoom out, double-tap the picture.
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• To zoom in or out manually, slide your fingers together or apart.
Pan a picture
1. Zoom in on a picture.
2. Drag your finger around the screen.
Editing pictures
Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as
well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce
red-eye, increase the contrast of your picture, make it look like a cartoon, and much more.
Tip: When you edit a picture, to see more editing options, swipe on the visible themes.
Crop or rotate a picture
Using the picture editor, you can enhance the pictures that you take by rotating, cropping, flipping, or changing the size of
the picture.
1. In the Pictures app, touch and hold the picture that you want to change.
2. Tap The Edit icon > The Crop icon .
3. Tap an editing option.
4. When you're done editing your picture, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap The More Actions icon > The Restore icon .
Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.
Enhance a picture
The picture editor can help you tweak the pictures you take and improve qualities like the brightness, saturation,
sharpness, red-eye, and more.
1. In the Pictures app, touch and hold the picture that you want to change.
2. Tap The Edit icon > The Enhance icon .
3. Tap an editing option.
4. When you're done editing your picture, do one of the following:
• To save your changes, tap Save.
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• To discard your changes, tap The More Actions icon > The Restore icon .
Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.
Add a filter to a picture
Use the filters in the picture editor to add a fun finishing touch to your pictures. You can add filters such as antique, sepia,
60s, cartoon, sketch, and more.
1. In the Pictures app, touch and hold the picture that you want to change.
2. Tap The Edit icon > The Filters icon .
3. Tap an editing option.
4. When you're done editing your picture, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap The More Actions icon > The Restore icon .
Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.
Add a frame to a picture
Use the picture editor to add frames to your pictures. Options include aging the picture, adding a film strip border, and
making your picture look like it's on an old TV.
1. In the Pictures app, touch and hold the picture that you want to change.
2. Tap The Edit icon > The Frame icon .
3. Tap an editing option.
4. When you're done editing your picture, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap The More Actions icon > The Restore icon .
Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.
About automatic stories
Your BlackBerry device combines the pictures and videos that you take into automatically generated stories. Pictures and
videos are selected by the date taken and location, as well as whether they are favorite pictures and videos. Automatic
stories are a fun and easy way to highlight your pictures and videos and show them off to friends and family.
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Change the settings for automatic stories
You can change the settings to improve the automatic stories that your BlackBerry device generates. Turning on
geotagging and adding your home address helps your device group pictures and videos together in a logical way. For
example, when you turn on geotagging, your device can generate stories based on where pictures and videos were taken.
1. In the Pictures app, swipe down from the top of the screen. Tap The Settings icon .
2. Do any of the following:
• To add geotags to your pictures, tap Turn On Geotagging. Turn on the Geotag Pictures switch.
• To add your home address, tap The Home Address icon . Under My Places, tap Set Home Address. Tap an
address.
• To set your home radius, in the Home Radius field, enter a distance.
Edit an automatic story
Using BlackBerry Story Maker, you can tweak stories automatically generated by your BlackBerry device.
1. In the Pictures app, tap The More Tabs icon > The Date icon .
2. Tap The Automatic Stories icon .
3. Tap The Edit icon .
4. Do one of the following:
• To tweak the story, tap The Tweak icon . When you're done making your changes, tap Done.
• To change the media, tap The Change Media icon . When you're done making your changes, tap Save.
Turn off automatic stories
By default, on your BlackBerry device, the automatic stories feature is turned on.
1. In the Pictures app, swipe down from the top of the screen. Tap The Settings icon .
2. Turn off the Automatic Stories switch.
Add a picture to BlackBerry Story Maker
From the Pictures app on your BlackBerry device, you can add a picture to an existing story or a new story in BlackBerry
Story Maker.
1. In the Pictures app, touch and hold the picture that you want to use.
2. Tap The Use in Story Maker icon .
3. Do one of the following:
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• Tap an existing story.
• Tap Create New Story.
4. If necessary, edit the story.
Tip: You can add multiple pictures to a story at the same time by tapping The More Actions icon > The Select Items icon .
Tap the pictures that you want to use. Tap The Use in Story Maker icon .
Share a picture
You can use the Pictures app on your BlackBerry device to capture your special moments and share them with friends and
family. You can also share your pictures with contacts, meeting participants, Twitter followers, and others.
1. In the Pictures app, touch and hold the picture that you want to share.
2. Tap The Share icon .
3. To edit the picture before you share it, tap The edit icon .
4. Edit the picture and tap Save.
5. Select the method that you want to use to share the picture.
Tip: You can share multiple pictures at the same time by tapping The More Actions icon > The Select Items icon . Tap the
pictures that you want to share. Tap The Share icon .
Take a screen shot of your device
1. To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same
time.
2. To view your screen shot, do one of the following:
• In the Pictures app, tap The More Tabs icon > The Date icon .
• If you have BlackBerry Balance on your device, switch to your work space. In the Pictures app, tap The More Tabs
icon > The Date icon .
Organizing your pictures and albums
In the Pictures app on your BlackBerry device, you can create albums to organize your pictures.
Create a picture album
You can use albums to organize your pictures based on events, people, dates, or any other category that you can think of.
1. In the Pictures app, touch and hold a picture.
2. Tap The Move icon .
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3. Tap The New Album icon .
4. In the Location drop-down list, tap the location that you want to save the album to.
5. If necessary, in the Enter album name field, enter a name for the album.
6. Tap Move.
Set how pictures are organized in albums
1. In the Pictures app, swipe down from the top of the screen. Tap The Settings icon .
2. In the Sort items in Albums drop-down list, tap Oldest To Newest or Newest To Oldest.
Move a picture to a different album
1. In the Pictures app, touch and hold the picture that you want to move.
2. Tap The Move icon .
3. Do one of the following:
• Tap the album that you want to move the picture into.
• To create an album, tap The New Album icon . Select the location that you want to save the album to. Enter a
name for the album.
4. Tap Move.
Rename a picture
1. In the Pictures app, touch and hold a picture.
2. Tap The Properties icon .
3. In the Name field, enter a new name for the picture.
Rename or delete an album
1. On the home screen of your BlackBerry device, tap The File Manager icon .
2. Touch and hold a folder.
3. Do one of the following:
• To rename the folder, tap The Rename icon .
• To delete the folder, tap The Delete icon .
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Add a picture to the Favorites screen
Add pictures to the Favorites screen so that you can quickly access them. Pictures added to the Favorites screen are also
used in the automatic stories that your BlackBerry device generates.
1. In the Pictures app, touch and hold a picture.
2. Tap Add to Favorites icon .
Tip: You can add multiple pictures to the Favorites screen at the same time by tapping The More Actions icon > The
Select Items icon . Tap the pictures that you want to add. Tap Add to Favorites icon .
To delete a picture from the Favorites screen, in the Pictures app, tap The More Tabs icon > The Favorite icon . Touch
and hold a picture. Tap The Delete Favorite icon .
Supported picture file extensions
Your BlackBerry device is designed to support the following picture file formats.
• BMP
• JPG
• GIF
• PNG
• TIF
• WBMP
For information about media file extensions and codecs for your device, visit www.blackberry.com/docs/smartphones and
click Smartphones > BlackBerry Smartphones > Supported Media.
Music
You can use the Music app on your BlackBerry device to play and organize your music, and create playlists.
Music icons
The FM Radio might not be available depending on your BlackBerry device model.
Icon Description
The Music Library icon View all of your music organized alphabetically and by artists, albums, and genres.
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Icon Description
The All Songs icon View all of your music, organized alphabetically.
The Playlists icon View all of your playlists, including playlists generated by your BlackBerry device. These
automatic playlists include the music you last played, recently added music, and music
organized by year and decade.
The Favorites icon View all of the songs that you have added to the Favorites screen.
The Play icon Play a song or play all of your music.
The Shuffle icon Shuffle your music. To stop shuffling your music, tap the Shuffle icon again.
The Repeat icon Repeat the song currently playing or repeat all. To stop repeating, tap the Repeat icon
again.
The FM Radio icon Listen to the FM Radio.
Playing your music
Play, pause, or skip a song
You can play music on any of the screens in the Music app on your BlackBerry device. The music currently playing appears
at the top of the screens and you can tap the banner to access the music player controls.
1. In the Music app, tap a song, an album, or a playlist.
2. To view the music player controls, tap anywhere on the screen.
• To play a song, tap The Play icon .
• To pause a song, tap The Pause icon .
• To skip to the previous song, tap The Previous icon .
• To skip to the next song, tap The Next icon .
Change the volume of your music
1. In the Music app, tap a song, an album, or a playlist.
2. If the music player controls aren't visible on the screen, tap the screen.
3. When the music player controls are visible, tap the screen.
4. Slide your finger on the volume slider to turn up or turn down the music volume.
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View your music
1. In the Music app, tap a song, an album, or a playlist.
2. If the music player controls aren't visible on the screen, tap the screen.
3. To see your music list, tap the screen.
4. To view the album details for any of the songs listed, touch and hold a song. Tap The View Album icon .
Creating playlists and organizing your music
In the Music app, on the Playlists screen, you can create and listen to your own playlists, or play the collections of songs
that your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are
featured.
Create a playlist
1. In the Music app, tap The More Tabs icon > The Playlists icon .
2. Tap Create a Playlist.
3. Do any of the following:
• To add songs individually to your playlist, beside the songs that you want to add, tap The Add icon .
• To add all of the songs by an artist, tap Artists. Beside the artist that you want to add, tap The Add icon .
• To add albums to your playlist, tap Albums. Beside the albums that you want to add, tap The Add icon .
4. Tap Done.
5. To name your playlist, tap in the text field at the top of the screen and enter a name.
6. Tap The Save icon .
Add the music that's currently playing to a playlist
When a song or an album is playing, do one of the following:
• To add the song to a playlist, tap the screen. Tap The More Actions icon > The Add to Playlist icon .
• To add the album to a playlist, touch and hold the album name. Tap The Add to Playlist icon .
Edit or rename a playlist
1. In the Music app, tap The More Tabs icon > The Playlists icon .
2. Tap a playlist > The Edit icon .
• To change the name of the playlist, in the text field at the top of the screen, enter a new name.
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• To add music to the playlist, tap The Add icon . Beside the song, artist, or album that you want to add, tap The
Add icon .
• To delete a song from the playlist, beside the song that you want to delete, tap The Minus icon .
• To change the song order in the playlist, drag the song to where you want it to go in the playlist.
3. Tap The Save icon .
Add a song to the Favorites screen
1. In the Music app, touch and hold a song.
2. Tap The Add to Favorites icon .
3. To view the songs that you added to the Favorites screen, in the Music app, tap The More Tabs icon > The
Favorite icon .
To remove a song from the Favorites screen, touch and hold a song. Tap The Remove Favorite icon .
Set a song as your ring tone
1. In the Music app, touch and hold a song.
2. Tap The Set As Ringtone icon .
Turn on the equalizer in the Music app
The equalizer feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music
you're listening to. Options include bass, treble, airplane, jazz, rock, spoken word, and more.
Note: When the equalizer is turned on, the sound settings apply to all of the music that you listen to, not just the song that
was playing when you turned it on.
1. In the Music app, tap a song, an album, or a playlist.
2. Tap The More Actions icon > The Equalizer icon .
3. Tap an option.
4. Tap Done.
To turn off the equalizer, when a song is playing, tap the screen. Tap The More Actions icon > The Equalizer icon . Tap
Off.
Set the audio in the Music app
You can set whether your music plays on the speaker, headset, or handset on your BlackBerry device.
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1. In the Music app, tap a song.
2. Tap The More Actions icon > The Audio icon .
3. Tap an audio option.
View song properties
In the Music app, you can view the properties for a song, including the file type, size, location, and more.
In the Music app, when a song is playing, tap The More Actions icon > The Properties icon .
Turn on Music Shortcuts
If you want to control your music faster and easier, you can set the volume keys to quickly skip songs in the Music app on
your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Main Volume.
3. Turn on the Music Shortcuts switch.
4. In the Music app, to skip songs, press and hold the Volume Up key or Volume Down key.
Play your last music selection
If you set up a great music list and then you close the Music app or start listening to a new album, you can still listen to the
music list even if you didn't save it.
1. In the Music app, tap The More Tabs icon > The Playlist icon .
2. Under Collections, tap Last Played.
To save the music list as a playlist, tap The More Actions icon > The Save icon .
Troubleshooting: Music
I can't open a media file
Make sure that the file is in a format that your BlackBerry device supports.
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Videos
You can use the Videos app on your BlackBerry device to play, edit, organize, and display your videos.
Videos icons
Icon Description
The Date icon View all of your videos organized by the date that they were recorded.
The Library icon View your videos organized into albums.
The Favorites icon View all of the videos that you added to the Favorites screen.
The Unwatched icon This icon appears in the corner of the thumbnails of the videos that you haven't watched
yet.
The Change Video Size icon Change the video size while a video is playing.
The Start Camera icon Start the camera and record videos or take pictures.
Play or pause a video
1. In the Videos app, tap a video.
2. To show the video controls, tap the screen.
3. Tap The Play icon or The Pause icon .
Editing videos
Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you
can crop and change the length of your video, as well as enhance the brightness, color, volume, and more.
Tip: When you edit a video, to see more editing options, swipe on the visible themes.
Rotate a video
1. In the Videos app, touch and hold the video that you want to rotate.
2. Tap The Edit icon > The Crop icon .
3. Tap an editing option.
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4. When you're done rotating your video, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap The More Actions icon > The Restore icon .
Change the length of a video
1. In the Videos app, touch and hold the video that you want to change.
2. Tap The Edit icon > The Length icon .
3. Touch and hold the paddle icons and slide your finger until your video is the length that you want. The section of video
that plays for the length of time between the paddle icons is the length of the revised video.
4. When you're done changing the length of the video, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap The More Actions icon > The Restore icon .
Enhance a video
You can use the video editor on your BlackBerry device to improve the quality of your videos by changing the brightness,
contrast, saturation, and more.
1. In the Videos app, touch and hold the video that you want to change.
2. Tap The Edit icon > The Enhance icon .
3. Tap an editing option.
4. If necessary, move the slider to achieve the effect that you want.
5. When you're done editing your video, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap The More Actions icon > The Restore icon .
Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.
Add slow motion to a video
1. In the Videos app, touch and hold the video that you want to change.
2. Tap The Edit icon > The Enhance icon .
3. Tap The Slow Motion icon .
4. Touch and hold the paddle icons and slide your finger until the section of the video that you want to slow down is in
between the paddle icons.
5. When you're done editing the video, do one of the following:
• To save your changes, tap Save.
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• To discard your changes, tap The More Actions icon > The Restore icon .
Add filters to a video
You can use the video editor on your BlackBerry device to add filters to your video to change the appearance. Some options
include black and white, vintage, and aged filters.
1. In the Videos app, touch and hold the video that you want to change.
2. Tap The Edit icon > The Filters icon .
3. Tap a filter.
4. When you're done editing your video, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap The More Actions icon > The Restore icon .
Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
time.
Add a video to BlackBerry Story Maker
From the Videos app on your BlackBerry device, you can add a video to an existing story or a new story in BlackBerry Story
Maker.
1. In the Videos app, touch and hold the video that you want to use.
2. Tap The Use in Story Maker icon .
3. Do one of the following:
• Tap an existing story.
• Tap Create New Story.
4. If necessary, edit the story.
Tip: You can add multiple videos to a story at the same time by tapping The More Actions icon > The Select More icon .
Tap the videos that you want to use. Tap The Use in Story Maker icon .
Organizing your videos and albums
In the Videos app on your BlackBerry device, you can create albums to organize your videos.
Create a video album
You can use albums to organize your videos based on events, people, dates, or any other category that you can think of.
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1. In the Videos app, touch and hold a video.
2. Tap The Move icon .
3. Tap The New Album icon .
4. In the Location drop-down list, tap the location that you want to save the album to.
5. If necessary, in the Enter album name field, enter a name for the album.
6. Tap Move.
Move a video to a different album
1. In the Videos app, touch and hold the video that you want to move.
2. Tap The Move icon .
3. Do one of the following:
• Tap the album that you want to move the video into.
• To create an album, tap The New Album icon . Select the location that you want to save the album to. Enter a
name for the album.
4. Tap Move.
Rename a video
1. In the Videos app, touch and hold a video.
2. Tap The Properties icon .
3. In the Name field, enter a new name for the video.
Add a video to the Favorites screen
You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are
also used in the automatic stories generated by your BlackBerry device.
1. In the Videos app, touch and hold a video.
2. Tap Add to Favorite icon .
To delete a video from the Favorites screen, in the Videos app, tap The More Tabs icon > The Favorite icon . Touch and
hold a video. Tap The Delete Favorite icon .
Repeat videos
If you want your videos to play in a continuous loop, you can turn on the repeat function in the Videos app. When this
feature is turned on, all of the videos that you watch play in a continuous loop, not just the video that was playing when you
turned on repeat.
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1. When a video is playing, tap the screen.
2. Tap The More Actions icon > The Repeat icon .
To turn off the repeat feature, when a video is playing, tap the screen. Tap The More Actions icon > The Disable Repeat
icon .
Turn on the equalizer in videos
You can use the equalizer feature in the Videos app to improve the sound quality of your videos based on preset conditions.
Options include bass, treble, airplane, and more. When the equalizer is turned on, the sound settings apply to all of the
videos that you watch, not just the video that was playing when you turned on the equalizer.
1. When a video is playing, tap the screen.
2. Tap The More Actions icon > The Equalizer icon .
3. Tap an option.
4. Tap Done.
To turn off the equalizer, when a video is playing, tap the screen. Tap The More Actions icon > The Equalizer icon . Tap
Off.
About BlackBerry Story Maker
You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device.
You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way
to present your pictures and videos in a format that's similar to a movie.
Create a story using BlackBerry Story Maker
1. Tap Create New Story.
2. Tap the pictures and videos that you want to include in your story. Tap Next.
3. Select the song for your story's soundtrack. Tap Next.
4. Enter the titles and credits that you want to appear in your story. Tap Done.
5. Tap a theme.
6. To preview the story that you created, tap the story.
Tip: If you chose an album to select pictures and videos from, you can tap The Back icon to go back and add pictures and
videos from another album.
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Editing stories in BlackBerry Story Maker
You can edit your stories using options such as themes, reordering media, changing titles, and more. There is no limit to the
number of times that you can change a story.
Add to or delete media from an existing story
1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Tap The Change Media icon .
Tip: To sort your media to make it easier to search, tap The Date icon , The Albums icon , or The Favorites icon .
4. To delete a picture or video from the story, tap the thumbnail of an item.
5. To add a picture or video to the story, tap the thumbnail of an item.
6. Tap Done.
Tip: Check marks and a blue tint appear on the thumbnails of the media currently included in the story.
Change the order in which media appears in a story
1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Tap The Tweak icon .
4. Touch and hold the thumbnail of the picture or video that you want to move and drag it to where you want it to go.
5. Tap Done.
Edit the media used in a story
You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker.
1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Tap The Tweak icon .
4. Tap the picture or video that you want to edit.
5. Tap The Edit icon .
6. Make your changes. Tap Save.
7. Tap Done.
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Change the music or titles in a story
1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Do one of the following:
• To change the music, tap The More Actions icon > The Change Music icon .
• To change the titles, tap The More Actions icon > The Rename icon .
4. When you're done making your changes, tap Done.
Change the theme in a story
1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Tap a theme.
Tip: To see more themes that might be available off-screen, try swiping left or right on the visible themes.
Delete a story in BlackBerry Story Maker
1. In BlackBerry Story Maker, touch and hold a story.
2. Tap The Delete icon .
Save a story in BlackBerry Story Maker
When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't
save your story, it can only be played in BlackBerry Story Maker.
1. In BlackBerry Story Maker, tap an existing story or create a new one.
2. While the story is playing, tap the screen.
3. Tap The More Actions icon > The Save icon .
Note: Depending on the length of your story, it may take a few moments to save. While your story is saving, you can close
BlackBerry Story Maker without interrupting the saving process.
Change your BlackBerry Story Maker settings
1. In BlackBerry Story Maker, swipe down from the top of the screen.
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2. Tap The Settings icon .
• To change the resolution that stories are saved in, turn on or turn off the Save in 1080p Resolution switch.
• To change the location where stories are saved to, turn on or turn off the Save to Media Card switch.
Change your story settings
1. In BlackBerry Story Maker, tap a story.
2. While the story is playing, tap the screen.
3. Tap The More Actions menu > The Story Settings icon .
4. Do any of the following:
• To remove titles and credits from your stories, turn off the Titles and Credits switch.
• To remove collages from your stories, turn off the Arrange Pictures in Collages switch.
• To arrange pictures and videos in chronological order, turn off the Automatically Reorder Media switch.
• To keep videos the length that you recorded them, turn off the Automatically Trim Videos switch.
• To automatically adjust the length of stories to match the music you choose, turn on the Adjust Length of Story to
Music switch.
Note: If a switch is grayed out, it means that the theme currently used in your story doesn't support that setting or that the
story doesn't contain any media affected by that setting.
Media sharing
You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA
Certified devices.
About sharing media
You can wirelessly share the media files on your BlackBerry device with supported Wi-Fi CERTIFIED Miracast devices and
DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. You can share your media files
wirelessly using one of the following methods:
•Play on: In the Music, Pictures, and Video apps, use the Play on feature to automatically play or view a file on a selected
DLNA Certified device.
•Media Sharing: In the Media Sharing settings, if you selected a DLNA Certified device or a Miracast device to share
media files with, the device that you selected will be able to wirelessly access your media files.
Tip: For more information about DLNA Certified devices, visit www.dlna.org.
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Play or view your media file on a DLNA Certified device
Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as
computers, TVs, or other home entertainment equipment. Pictures and videos can also be viewed on supported HDMI
displays and Wi-Fi CERTIFIED Miracast devices.
Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information
about DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap The more actions icon .
3. Tap The Play on icon .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap The back icon and select a media
file.
To stop playing or viewing the media file on the DLNA Certified device, tap The Eject icon .
Share your media files with DLNA Certified devices
• Your DLNA Certified device must be a Digital Media Player.
• Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media
files with.
You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED
Miracast devices to wirelessly access your media files.
To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about
DLNA Certified devices, visit www.dlna.org.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Media Sharing.
• To share your media files, turn on sharing for each type of media file that you want to share.
• To grant access to devices so that they can access your media files, tap Devices. Select the checkbox beside
each device that you want to grant access to.
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About FM Radio
You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations
and listen to all of your favorite FM stations. To use the radio, connect your headphones to your device. Your headphones
work as the radio antenna.
The FM Radio might not be available to you, depending on your service provider and the rules set by your administrator.
Scan for radio stations
To use the FM Radio, make sure that you connect your headphones to your BlackBerry device.
1. In the Music app, tap The More Tabs icon > The FM Radio icon .
2. Tap The More Actions icon > The Scan icon .
3. Tap the radio station that you want to listen to.
Note: After you scan for radio stations, the next time that you use the FM Radio, the list of radio stations that you scanned
for appears under Local Stations.
Manually tune to a radio station
1. In the Music app, tap The More tabs icon > The FM Radio icon .
2. Tap The Tune To icon .
3. Slide your finger to the radio station that you want to tune to.
4. Tap Tune to.
Tip: When you select the station that you want to tune to, to hide the station numbers, tap Tune to.
Listen to the FM Radio
The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device.
After you have tuned to a station, do any of the following:
• To mute the station, tap The Pause icon . To start listening to the station again, click The Play icon .
• To go to the next or previous station, tap The Next icon or The Previous icon .
• To search for a station, tap The More Actions icon > The Seek Down icon or The Seek Up icon .
• To change where the sound is coming from, tap The More Actions icon > The Audio icon . Select a type of speaker.
• To change the volume, press the Volume up or the Volume down key.
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Note: If you close the Music app while listening to the radio, the radio stops playing.
Add a radio station to your Favorites
To mark a radio station as a favorite, do one of the following:
• When a station is playing, beside the station numbers, tap Add to Favorites .
• On the FM Radio screen, under Local Stations, touch and hold a station. Tap Add to Favorites .
Tip: To listen to a station that you marked as a favorite, in the Music app, tap The More Tabs icon > The FM Radio icon .
Your favorite stations appear at the top of the screen under Favorites. The The Favorite icon icon also appears in the
upper-right corner of the stations that you marked as favorites.
Remove a radio station from your Favorites
To remove a radio station from your Favorites, do one of the following:
• On the FM Radio screen, under Local Stations, touch and hold a station. Tap Add to Favorites .
• On the FM Radio screen, touch and hold a station with a star icon in the upper-right corner. Tap The Remove from
Favorites icon .
• When one of your favorite stations is playing, next to the station number, tap The Favorite icon .
Games
Connect with friends while discovering new games with Games for BlackBerry 10. You can also add favorite games and
customize your Games profile.
Keyboard shortcuts: Games
Go to the next section in the setup wizard Press N
Go to the previous section in the setup wizard Press P
Go to the top of a list Press T
Go to the bottom of a list Press B
Scroll down a list by one screen length Press The space key .
Scroll up a list by one screen length Press The shift key and The space key .
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Go to the next button or text entry field in the Edit Profile
screen
Press The enter key .
Go to the previous button or text entry field in the Edit
Profile screen
Press The shift key and The delete key .
Change your Games profile
When you create your profile, the Games app fills in the required information with information from your BBM profile.
Changing your profile information in the Games app doesn't affect your BBM profile.
In the Games app, tap The more actions icon > The edit profile icon .
• To change your profile picture tap Choose a picture. Scroll through the pictures on your BlackBerry device, and tap the
one you want to use.
• To use the picture that is already associated with your BBM profile, tap Use BBM picture.
• To change your app name, tap the text field below Display Name.
• To change the email address that is associated with your account, tap the text field below Email Address.
• Set the Public profile switch to On or Off.
Invite a friend to the Games app
You can add friends to the Games app to view the games they're playing, compare your high scores, and recommend
games.
Note: The games you play and the awards you receive can only be viewed on your Games app timeline by your gaming
friends; they won't appear anywhere else.
Do any of the following:
• In your timeline, tap a player.
• To invite your friends to the Games app using other ways, such as by email, looking up a username, or by inviting friends
of your current friends, tap The friends icon > The more actions icon .
Tip: To remove a friend from the Games app, navigate to the friend's profile. Tap The remove a friend icon .
Add a game
Use the Games app to discover your next favorite game that you can buy or download for free.
1. Do any of the following:
• In your timeline, tap a game that interests you.
• To browse through new games, popular games, and games that your friends are playing, tap The games icon .
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2. Tap The BlackBerry World icon > Download.
Add a game to your favorites
After you discover a game you love, you can mark it as a favorite for quick access.
1. In the Games app, on the home screen, tap The action menu icon > The manage favorites icon .
2. Tap The favorite icon next to a game.
To remove a game from your favorites, tap The 'unfavorite' icon .
Recommend a game
You can recommend the games you love to your Games friends. Recommendations are sent as private messages, so that
only the friends that you select can see the recommendations you send them.
1. Tap a game.
2. Tap the recommend icon .
3. Tap on a friend.
Invite a Games friend to BBM
If you have a friend in the Games app who's not in your BBM contact list, you can invite that friend to BBM without having
to leave the Games app.
1. In the Games app, do one of the following:
• In your timeline, tap a friend.
• On the home screen, tap The friends icon . Tap a friend.
2. Tap The invite to BBM icon .
Start a BBM chat with a Games friend
You can start a BBM chat without leaving the Games app (for example, if you want to quickly comment on something in a
game).
1. In your timeline or on the The friends icon screen, tap a friend.
2. Tap The start a BBM chat icon .
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Troubleshooting: Games
Only my friends can see my profile
By default, your public profile is set to Off and only your friends can see your profile. You can change this setting to allow
anyone to view your profile.
1. To edit your profile, tap on your display picture.
2. Set the Public profile switch to On.
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Settings
Customize your device settings
Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box
and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover
more about what your device can do.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings.
Tip: You can also customize the order of items in the Settings list. In the Settings list, swipe down from the top of the
screen. Tap The Rearrange icon . Touch and hold The handle icon beside the item you want to move. Drag the item to a
different location and release your finger. When you are finished, swipe down from the top of the screen and tap Done.
Customize your Quick Settings
The settings menu that you access by swiping down from the top of the screen is designed to show the settings you use
most often. You can choose which settings appear, as well as their positions, so that you can quickly get to the settings that
are most important to you. Quickly put your BlackBerry device into airplane mode or bedside mode, turn off your alarm, or
turn on the flashlight!
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Quick Settings.
• To add or remove items from your quick settings, select or clear the checkboxes.
• To change the positions of items in your quick settings, tap The Rearrange icon . Touch and hold the item you
want to move. Drag the item to a different location and release your finger. Tap Save.
If you have many quick settings items, you can swipe right or left to see them all.
Tip: You can access your Quick Settings within any app when you swipe down from the top of the screen with two fingers.
Related information
Show the menus,20
Overview of device settings
Item Description
The Airplane Mode icon Turn off all wireless connections.
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Item Description
Airplane Mode
The Connections icon
Networks and Connections
• Get quick access to airplane mode to turn off all your
connections.
• Depending on your wireless service plan and device
model, set up connections to the mobile network, Wi-Fi
network, Bluetooth enabled devices, NFC, mobile
hotspot, and set up Internet tethering.
The Notifications icon
Notifications
• Mute BlackBerry Keyboard sounds.
• Turn on vibrate mode.
• Turn off Instant Previews and LED notifications.
• Customize audio and visual notifications for specific
apps.
The Main Volume icon
Main Volume
• Adjust the overall volume on your device.
• Assign the volume keys.
• Turn on audio boost for use with your headphones.
The Accounts icon
Accounts
• Add or change social networking and email accounts.
• Access advanced setup options such as IMAP and
POP.
The Quick Settings icon
Quick Settings
• Access settings you use frequently.
• Access these settings at any time by sliding your finger
down from the top of the screen.
The Display icon
Display
• Select a wallpaper.
• Change your font.
• Adjust the screen brightness.
• Customize screen locking.
The Language and Input icon
Language and Input
• Turn on or turn off text prediction, word substitution,
and spell check.
• Change the language, region settings, and
measurement system.
The BlackBerry Assistant icon
BlackBerry Assistant
Set options for device search, voice feedback, and voice
interactions.
The Device Connections icon
Device Connections
• Turn on connections to BlackBerry Blend and
BlackBerry Link.
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Item Description
• Set up remote access to a computer for sharing
documents and synchronizing media.
.
The BlackBerry Balance icon
BlackBerry Balance (if available)
Create or change a work space password. Delete only your
work space and data from your device and leave your
personal data intact.
The BlackBerry ID icon
BlackBerry ID
• View your current BlackBerry ID information.
• Sign in to your BlackBerry ID.
• Change your BlackBerry ID password.
The BlackBerry Protect icon
BlackBerry Protect (if available)
Turn on BlackBerry Protect to help secure and locate your
device if it's lost or stolen.
The Security and Privacy icon
Security and Privacy
• Create a device password.
• Encrypt your device data.
• Delete your device data.
• Change permissions for downloaded apps.
• Manage certificates.
• Create a SIM card PIN.
The App Manager icon
App Manager
• Change the default app used to open a specific file
type.
• Monitor apps that are using your device's memory.
The Media Sharing icon
Media Sharing (if available)
Connect to a device to wirelessly share media content.
The Date and Time icon
Date and Time
Change the time zone, time, and date.
The Software Updates icon
Software Updates
• View the current software version running on your
device.
• Check for software updates.
The Search icon
Search
• Clear search history.
• Remove or prioritize apps that are searched.
• Extend a device search to include an Internet search.
The Storage and Access icon
Storage and Access
View available storage space and set up access to the files
stored on your device, including USB connections, network
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Item Description
identification, file sharing, Wi-Fi sharing, and password
protection for sharing files.
The Location Services icon
Location Services
• Choose whether apps can use your location
information.
• Clear recent searches that you entered in the Maps
application.
The Payment Options icon
Payment Options
Add payment accounts and set preferred payment
methods.
The Accessibility icon
Accessibility
Use BlackBerry Screen Reader, change magnification,
screen brightness, font size, TTY, and closed captioning
settings.
The Advanced Interaction icon
Advanced Interaction
Turn on or turn off specific gestures that allow you to
perform simple tasks more quickly and extend battery life.
The Data Management icon
Data Management
Receive a notification when you approach or reach your
monthly data limit, see your data usage stats, and adjust or
access mobile data settings.
The About icon
About
• Find general information about your device, such as
hardware information, network details, and storage
space capacity.
• Identify your device PIN, software version, and model.
• View your phone number and the name of your service
provider.
• View or change the name for your device that appears if
another device detects it over a Bluetooth or network
connection.
Update your device software
Software updates might not be available to you depending on your region and service provider.
You should regularly create and save a device backup file on your computer, especially before you update any device
software. Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry
device is lost, stolen, or corrupted.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Software Updates.
3. Tap Check for Updates.
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You can also update your device software using BlackBerry Link. For more information, see the Help documentation for
BlackBerry Link.
Turn on automatic updates for your device software
When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software
updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified
when an update starts installing, but you may be asked to restart your device to complete the installation.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Software Updates.
3. Tap Image .
4. Turn on the Automatically download and install Software Updates switch.
Restore your device to its factory default settings using
BlackBerry Link
If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes all of the data and third-party
applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device
to its default settings, you can run the setup application on your device to set up the device again.
Before you begin, you should back up your data so that you have a copy of the data on your computer.
CAUTION: You can't stop the process of restoring your device to its default settings after it starts. If you reset your device,
the process continues after the device restarts.
1. On your computer, open BlackBerry Link.
2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Do one of the following:
• On a Windows computer, click Back Up & Restore. Click Factory Reset.
• On a Mac computer, click BlackBerry Link > Preferences. Click Reload > Reload.
Battery and power
Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of
your device. You can learn how to extend battery life, monitor which apps are using the most battery power, and charge
your device in the most efficient way.
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Turn off your device
Press and hold the Power/Lock key on the top of your BlackBerry device.
BlackBerry device showing the Power/Lock key on the top of the device.
Put your device in standby mode
When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks.
Wireless connections and clock alarms aren't affected.
Press the Power/Lock key on the top of your device.
To wake up your device, swipe up from the bottom of the device screen.
Restart or reset your device
If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might
help to solve the problem.
Do one of the following:
• To restart your device, press and hold the Power/Lock key on the top of your device. Tap Restart .
• To reset your device, press and hold the Power/Lock key for ten seconds.
Charge your device
Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't
fully charged.
Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your
device using a USB cable connected to a computer, but charging might take longer.
CAUTION: Other chargers might not provide adequate power and might damage your device.
Hold the cable with the BlackBerry logo ( Image of BlackBerry logo ) facing up, and connect the cable into the USB port on
your device. Plug the charger into a power outlet.
BlackBerry device showing where you connect the charger to the USB port on the bottom of the device.
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Keeping your battery charged
Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the
following:
• Avoid using your device while it's charging to help it charge faster.
• Charge your device often, even when the battery charge isn't low.
• Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard.
• Avoid leaving your device turned off with a low battery power level for an extended period of time.
• If your device has a removable battery and you aren't using your device for more than a few days, partially charge the
battery. You can then remove the battery and store it in a dry place at room temperature to conserve battery power.
Battery and charging icons
The battery power level icons appear at the top of the home screen on your BlackBerry device.
Icon Description
Charging battery The battery is charging.
Fully charged battery The battery is fully charged.
Charger problem The battery isn't charging because the power source isn't
providing enough power. Use the charger that came with
your BlackBerry device to charge the battery.
Low battery charge The battery charge is low, and your wireless connections
might turn off to conserve power. If the battery charge gets
too low, your device might turn off. Save any work in
progress and charge your device.
Battery error There is a problem with the battery, and the battery might
need to be replaced. Only use a battery that is approved by
BlackBerry for your device model.
To replace the battery, contact your service provider.
Missing battery The battery isn't connected. For assistance, contact your
service provider.
Check your battery power level
1. On the home screen, swipe down from the top of the screen.
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2. Tap Image Settings > App Manager > Device Monitor.
Tip: To quickly check the percentage of battery power remaining, from the bottom of the screen, slide your finger up to the
middle of the screen. The battery percentage appears in the upper-left corner of the screen.
Monitor the battery life, memory usage, CPU usage,
and storage space on your device
You can check how much battery time and power you have remaining, how much device memory is being used, and how
much storage space is available. You can also monitor which apps and services are using the most battery power, device
memory, storage space, or CPU resources, and you can close or delete some apps to help save battery power or improve
the device performance.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > App Manager > Device Monitor.
3. To monitor different types of device statistics, tap the More Tabs icon .
4. Tap a type of statistics.
Tip: On the Battery and CPU screens, you can view device and usage statistics from different time frames. To change the
time frame for the statistics on the Battery or CPU screens, at the top of the screen, tap The down icon . Tap a time frame.
View battery and usage stats for a specific app or service
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > App Manager > Device Monitor.
3. Tap an app or service.
Close or delete apps from the Device Monitor screen
If you notice that an open app is using a lot of battery power, device memory, or CPU resources, you can close it and end all
processes associated with the app. You can also delete some apps permanently from the Device Monitor screen. Some
apps must be installed and open at all times, so they can't be closed or deleted.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > App Manager > Device Monitor.
3. Tap an app.
4. Do one of the following:
• To close the app, tap The Close icon .
• To permanently delete the app, tap The Delete icon .
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LED and battery notifications
A solid red LED can indicate that your BlackBerry device is turning on or restarting.
A flashing yellow LED can indicate that the battery power level is low and your device is charging.
A solid green LED can indicate that your device is plugged into a charger and that charging is complete.
How can I extend battery life?
Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some
considerations:
Display settings icon Dim the screen
Prolong battery life by changing your device settings to dim the screen.
Do any of the following:
• To adjust the screen brightness, choose a dark-colored wallpaper, or change the screen lock timeout, on the home
screen, swipe down from the top of the screen. Tap Image Settings > Display.
• To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen,
swipe down from the top of the screen. Tap The Settings icon Settings > Security and Privacy > Device Password >
Lock Device When Holstered.
The volume settings icon Decrease volume
Do any of the following:
• To decrease the device volume, use the volume keys on the right side of your device.
• To adjust other volume settings such as application volume or notifications, on the home screen, swipe down from the
top of the screen. Tap Image Settings > Main Volume or Notifications.
The app icon Close apps
Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren't
continuously running in the background. Some features consume more battery power than others. Close or turn off these
apps and features when you don't use them: The camera, the BlackBerry Browser, GPS, and Bluetooth technology.
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Connections settings icon Turn off connections
If your device is out of a wireless coverage area, you can turn off the connection so that your device doesn't search for a
network signal continuously. You can also help extend battery life by deleting saved Wi-Fi networks that you no longer use.
Do any of the following:
• To turn off a connection, on the home screen, swipe down from the top of the screen. Tap Image Settings > Networks
and Connections.
• To delete a saved Wi-Fi network, on the home screen, swipe down from the top of the screen. Tap Image Settings >
Networks and Connections > Wi-Fi > The Saved icon . Tap and hold the network that you want to delete. Tap The
Delete icon .
The software updates settings icon Update your software
You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is
available for your device, a notification appears in the BlackBerry Hub.
The media card icon Use a media card
Reduce power usage by keeping less data on your device. Save data to a media card instead of your device storage space.
The camera icon Turn off the flash
Conserve more power by turning off the flash when taking pictures.
Tip: Like most electronic devices, your device battery drains less quickly if you keep it out of the sun and other hot places,
keep the battery contacts clean, and charge it regularly. Avoid leaving your device turned off with a low battery power level
for an extended time.
Device and battery safety
You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use
any other battery, you might invalidate any warranty provided with your device.
CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not attempt to replace
your non-removable battery. Only qualified service personnel should perform repairs or battery replacements to your
device.
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Device and battery disposal
Image of a household waste bin that is crossed out. Please recycle your BlackBerry device and battery in accordance with
your local regulations. Do not dispose of either your device or battery in a fire. Your device or battery should not be placed
in household waste bins.
For information about returning your device to BlackBerry for recycling and safe disposal, from a browser on your computer
visit www.blackberry.com/recycling. The recycling and trade-up program is available only in certain areas.
BlackBerry and environmental sustainability
BlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more about the
sustainability efforts at BlackBerry, visit http://ca.blackberry.com/company/about-us/corporate-responsibility/product-
sustainability.html.
View the safety, warranty, and privacy information for your device
To view the Privacy Policy, your BlackBerry device must be connected to the Internet.
Take a moment to review the license agreement, limited warranty, safety information, and privacy policy for your device.
These documents are available from your device settings screen. They contain important information about terms and
conditions of use, battery and other important safety precautions, and warranty coverage.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > About.
3. In the Category drop-down list, tap Legal.
4. Tap a link.
Connections
Connect your BlackBerry device to a mobile network or Wi-Fi network to browse websites, check your messages, use
location services, and much more. You can also connect your device to a mobile hotspot in a public place, pair your device
with your car using Bluetooth technology, or use Internet tethering to connect to other Wi-Fi-enabled devices. NFC lets you
share files easily between devices.
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Check which wireless networks your device connects
to
Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is
capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your
wireless service plan. For more information about the wireless networks that your device connects to, see the Safety and
Product Information document for your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > About.
3. In the Category drop-down list at the top of the screen, tap Network.
Give your device a nickname
You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you
share media files wirelessly or connect using Bluetooth technology.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > About.
3. In the Device Name field, enter the new name for your device.
Wireless connections icons
The following icons might appear in the upper-right corner of the home screen to indicate the wireless coverage level that
your BlackBerry device currently has.
Image of mobile network signal The number of solid bars indicates the strength of the
mobile network signal. If the signal is weak, your device
might use more power to try to maintain the connection.
Image of LTE data icon Image of 4G LTE data icon Image
of 4G data icon Image of 3G plus data icon Image of 3G
data icon Image of 2G data icon Image of 1x data icon
Image of HSDPA plus data icon Image of HSDPA data
icon Image of GPRS data icon Image of EDGE data icon
Your device is connected to the network type shown and can
access all of the features of your mobile network plan.
Image of LTE no data icon Image of 4G LTE no data icon
Image of 4G no data icon Image of 3G plus no data icon
Image of 3G no data icon Image of 2G no data icon
Image of 1x no data icon Image of HSDPA plus no data
Your device is connected to the network type shown but the
network functionality is limited. You're likely able to make a
phone call, but not able to access the Internet or view email
messages.
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icon Image of HSDPA no data icon Image of GPRS no
data icon Image of EDGE no data icon
Image of no mobile network coverage icon You have no mobile network coverage.
Image of GSM roaming icon Image of CDMA roaming
icon
Your device is roaming. Extra charges might apply.
Image of BlackBerry icon You are connected to the BlackBerry Infrastructure.
Image of Wi-Fi signal strength icon The number of solid waves indicates the strength of the Wi-
Fi signal. If the signal is weak, your device might use more
power to try to maintain the connection.
Image of VPN connection icon Your device is connected to a VPN.
Image of airplane mode icon Your device is in airplane mode and all of your wireless
network connections are off. You can turn on Wi-Fi or
Bluetooth technology, but not your connection to the mobile
network.
Image of SIM card error icon There is an error with your SIM card. For information on
what the error is, on the home screen, swipe down from the
top of the screen. Tap Image Settings > Networks and
Connections > Mobile Network.
Image of emergency calls only icon You can only make emergency calls.
The following icons appear in the upper-left corner of the home screen if your device is connected or trying to connect to
another device using Mobile Hotspot mode, Internet tethering, Bluetooth technology, or NFC.
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
Image of Mobile Hotspot icon Mobile Hotspot mode is on. If the icon is solid, Mobile
Hotspot is connected.
Image of Internet tethering icon Internet tethering is on. If the icon is solid, your device is
connected to another device.
Image of Bluetooth icon Bluetooth technology is on. If the icon is solid, Bluetooth
technology is connected.
Image of NFC icon NFC is on.
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Choosing a connection
Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it
interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some
tips for when to use each connection, and maybe learn a few things you didn't know you could do.
Network connections
Mobile network
A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data
services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you need to turn off
your mobile network connection, but usually you can just leave your mobile network connection on.
Wi-Fi
A Wi-Fi network connection is another way to get data services on your device, but unlike using the mobile network,
using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before
it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can
leave Wi-Fi on so that as soon as you're in range of a saved Wi-Fi network, your device connects to it automatically,
but remember that if you leave Wi-Fi on all the time your battery can drain faster.
Connections between devices
USB
You can use a USB cable to create a two-way connection between your BlackBerry device and your computer.
When you connect your device to your computer using a USB cable, your device appears on your computer as a
removable storage device. Depending on the functionality of your computer, you can usually use a USB connection
to drag files between your computer and your device.
You can use a micro USB on-the-go to USB 2.0 adapter to connect your device to a keyboard, mouse, gamepad
external storage drive, or other USB device. You can use the File Manager app to view files on your external storage
drive.
Wi-Fi Direct connection
When you connect your BlackBerry device to other devices using a Wi-Fi Direct connection, you can perform
actions such as sharing a document without needing an Internet connection. Because a Wi-Fi Direct connection
creates a network, you can connect to multiple devices at the same time.
Wi-Fi CERTIFIED Miracast connection
Miracast allows you to wirelessly show what's on the screen of your BlackBerry device on another device such as a
TV or computer monitor. To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you'll
need to connect using a wireless display adaptor or use an HDMI cable to connect your BlackBerry device to the
other device.
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Bluetooth technology
Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another
Bluetooth enabled device. Although you can transfer files over a Bluetooth connection, because of its ability to
stream content, Bluetooth connections are more commonly used for actions such as playing the music on your
BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device's
mobile network connection.
NFC
NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry
device and other NFC-enabled devices or NFC tags. With NFC you don't need to enter pairing information to make a
connection, so it's useful for on-the-go actions such as transferring contact cards with people you meet, or grabbing
information from a poster that contains an NFC tag. Depending on your wireless service provider and the
applications you have installed on your BlackBerry device, NFC can also be used to turn your device into a digital
wallet to allow you to do things such as make payments with your BlackBerry device.
Shared Internet connections
You can use your BlackBerry device's connection to the mobile network to allow other devices to access the Internet. This
functionality is particularly useful if you want to browse the Internet on your laptop or Wi-Fi only tablet but you don't have
access to a Wi-Fi network.
Internet tethering
You can use Internet tethering when you only have one device that you want to connect to the Internet through your
BlackBerry device's mobile network connection. You can connect the device to your BlackBerry device using a USB
cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.
Mobile Hotspot
You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device. (The number of
devices that you can connect depends on your wireless service provider.) Connecting your devices using Mobile
Hotspot mode is like connecting to a Wi-Fi router; you can use the Wi-Fi connections on your devices, but you don't
need access to a Wi-Fi network.
VPN connections
You can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or using a Wi-Fi
connection. While your device is connected to the VPN, you can send data to and receive data from the private network
across the public network.
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Turn on airplane mode
In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device.
Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane
mode restores the connections that were previously turned on.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings.
3. Turn on the Airplane Mode switch.
Mobile network
A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services
such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile
network connection, but usually you can just leave your mobile network connection turned on.
In most cases your device automatically connects to the appropriate wireless network when you travel outside of your
wireless service provider's coverage area. If you're not sure if your device is set up for roaming, or what roaming fees will
apply, it's a good idea to check with your wireless service provider before you travel.
Connect to the mobile network
To turn on your mobile network connection, airplane mode must be turned off.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Mobile Network.
3. Turn on the Mobile Network switch.
To turn off your mobile network connection, turn off the Mobile Network switch.
Change the APN settings for your default Internet connection
Your BlackBerry device uses Access Point Name (APN) settings to open a data connection with your service provider's
wireless network. Apps on your device that require Internet access can use this connection.
You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to
your service provider. Depending on your service provider, you might not be able to change the APN settings.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Mobile Network.
3. If the Mobile Network or Data Services switches are off, turn them on.
4. Tap The APN icon .
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5. Complete the fields. If you don't have the required information, contact your service provider.
To reset the default APN settings, tap The Reset Defaults icon .
Connect to your VPN automatically
You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile
network coverage.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > VPN.
3. Tap The VPN auto connect icon .
4. In the VPN Profile drop-down list, tap the profile that you want to use. If no VPN profiles appear in the list, create your
own or contact your adminstrator.
5. Turn on the Connect over Mobile Network switch.
Roaming
In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside
of your wireless service provider's coverage area. In some cases you must contact your provider to have your SIM card or
device properly provisioned. If you're not sure if your device is set up for roaming, or what roaming fees will apply, it's a
good idea to check with your wireless service provider before you travel.
Switch wireless networks manually
Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you
might need to try switching networks manually if you're having trouble connecting or if the network signal is weak.
To switch wireless networks manually, your wireless service plan must include this service and your device must be
connected to a GSM or UMTS network.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Mobile Network.
3. If the Mobile Network switch is off, turn it on.
4. In the Network Selection Mode drop-down list, tap Manual.
5. When your device finishes scanning for networks, tap a network.
Turn off data services while roaming
Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry device so that only the phone and basic text
messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming
charges. For more information, contact your wireless service provider.
1. On the home screen, swipe down from the top of the screen.
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2. Tap Image Settings > Networks and Connections > Mobile Network.
3. If the Mobile Network switch is off, turn it on.
4. In the Data services while roaming drop-down list, tap Off or Prompt.
Manage your mobile data settings
1. On the home screen, swipe down from the top of the screen.
2. Tap Data Management.
3. Change any of the settings on the screen.
Set a monthly data limit notification
You can be notified when you reach your monthly data limit, or when you reach a certain percentage of your monthly data
limit.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > App Manager > Device Monitor.
3. Tap The more actions icon > Data Usage Settings.
4. In the Mobile Data Limit field, type your monthly data limit in megabytes.
5. Move the Early Data Limit Notification slider to receive an early notification when you are approaching your monthly
data limit.
6. To change when your monthly data usage cycle starts each month, in the Monthly Reset Date drop-down list, tap a
date.
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following solutions:
• Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn
off airplane mode, on the home screen, swipe down from the top of the screen. Tap Image Settings. Turn off the
Airplane Mode switch.
• Check that the connection to the wireless network is on. To check your connection, on the home screen, swipe down
from the top of the screen. Tap Image Settings > Networks and Connections > Mobile Network. Check that the
Mobile Network switch is on.
• Check that your BlackBerry device is connected to your wireless service provider's network. If you switched wireless
networks manually, your device remains connected to that wireless network until you select your wireless service
provider's network again.
• If your device uses a SIM card, verify that it is correctly inserted into your device.
• If your device normally connects to a CDMA network and your device supports international roaming, check that your
device is in roaming mode and that your SIM card is correctly inserted into your device.
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Wi-Fi connections
A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network,
using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries
to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi
turned on so that when you're in range of a saved Wi-Fi network, your device can connect to it automatically.
Connect to a Wi-Fi network
When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within
range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Wi-Fi.
3. If the Wi-Fi switch is off, turn it on.
4. Tap a network.
• If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap Connect.
• If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap The Wi-Fi Protected Setup
icon . Complete the instructions on the device screen.
5. Tap Connect.
Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, on the home
screen, swipe down from the top of the screen. Tap The Wi-Fi icon .
Manually connect to a Wi-Fi network
If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect
manually.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Wi-Fi > The Add icon .
3. In the SSID field, enter the name of the network.
4. Select the network's security type and specify any additional information. For what information you should specify,
you can speak to your administrator or the person who manages the Wi-Fi network.
5. Tap Connect.
Change the priority of a saved Wi-Fi network
You can save multiple Wi-Fi network profiles on your BlackBerry device, such as your home Wi-Fi network, your work Wi-Fi
network, and even profiles for the Wi-Fi network at a local sports arena or restaurant. Your device automatically tries to
connect to a saved Wi-Fi network using the order that the profiles are listed on the Saved Networks screen. To connect
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more quickly, you can prioritize a Wi-Fi network by moving it higher in the list, so that your device tries to connect to it
before other saved Wi-Fi networks.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Wi-Fi.
3. Tap The Saved List icon .
4. Tap The Rearrange icon .
5. Touch and hold the network profile that you want to move, and drag it up or down the list.
6. Tap The Save icon .
Delete a saved Wi-Fi network
Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't
use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID
can also help preserve battery life.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Wi-Fi.
3. Check that the Wi-Fi switch is on.
4. Tap The Saved List icon .
5. Tap and hold the network that you want to delete.
6. Tap The Delete icon .
Disable or re-enable a saved Wi-Fi network
If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to
delete the saved network, you can disable the network instead.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Wi-Fi.
3. Check that the Wi-Fi switch is on.
4. Tap The Saved List icon .
5. Tap a network.
• To disable the network, turn off the Enable Connections switch.
• To re-enable the network, turn on the Enable Connections switch.
Wi-Fi network settings
Usually, you don't need to change your settings for a Wi-Fi network; however, you might need to change your settings if you
have trouble connecting or if you need to connect manually.
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The settings that are available for each Wi-Fi network depend on the type of network you're connecting to. To find out
which settings to use, if you're connecting to a home network, see the information that came with your wireless router; if
you're connecting to a work Wi-Fi network, talk to your administrator; if you're connecting to a hotspot, see the information
provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect.
SSID
The SSID is the name that the network uses to identify itself. Usually, this field is automatically filled, but if the Wi-Fi
network is hidden, you must enter the SSID to connect.
Hidden SSID
Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden
Wi-Fi network isn't listed as an available network on the Wi-Fi screen.
Security Type
Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might
also see Security Sub Type and Inner Link Security.
Password
If the Wi-Fi network is password protected, enter the password.
CA Certificate
Set the root certificate that your device should use to verify that it's connecting to the correct Wi-Fi network.
Depending on the type of network you're trying to connect to, you might also see Client Certificate.
VPN Profiles
To use a VPN Profile when connecting to the network, select the profile that you want to use.
Band Type
This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device tries to connect in the 5.0
GHz band unless the signal strength at the 2.4 GHz band is significantly stronger. If you want to connect to a dual-
band network using one band only, choose the band you prefer.
Auto Obtain IP
In most cases this switch should remain on, but if you need to manually specify an IP address for your device you
can turn off this switch and the option to enter an IP address appears.
Using Auto-IP
Select this check box if you want your device to assign itself an IP address automatically when it can't obtain one
from the Wi-Fi network.
Enable IPV6
Set whether the network uses the IPV6 protocol.
Use Proxy
Turn on this switch if you want to connect to a proxy server. When you select this setting, additional settings appear.
To find out what settings to use, see the information provided for the proxy server.
Inter-Access Point Handover
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If the network spans multiple access points, set whether your device should remain connected when you move from
one access point to another.
Connect to another device using Wi-Fi Direct
On the BlackBerry device that you want to connect to, on the Wi-Fi settings screen, the Wi-Fi Direct tab must be selected.
To connect to another type of Wi-Fi CERTIFIED device, view the documentation for that device.
Wi-Fi Direct can allow your device to connect to other BlackBerry devices without using access points or a router so you
can share files, such as media files, without an Internet connection.
Note: Although you can use Wi-Fi Direct to connect your device to other types of Wi-Fi CERTIFIED devices, apps on your
device might not be able to share files with other devices.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Wi-Fi.
3. If the Wi-Fi switch is off, turn on the switch.
4. Tap Wi-Fi Direct.
5. Tap the device you want to connect to.
To open the Wi-Fi Direct connection, the device you want to connect to must accept the invitation to connect.
Connect to a Wi-Fi CERTIFIED Miracast device
You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your
television or a boardroom projector.
Note: To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you can use a wireless display
adaptor or use an HDMI cable to connect your BlackBerry device to the other device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Wi-Fi.
3. If the Wi-Fi switch is off, turn on the switch.
4. Tap Miracast > Share Screen.
5. Tap the device that you want to display your screen on.
To stop displaying your screen, on the Wi-Fi screen, tap Miracast > Disconnect.
Add a VPN profile
You need a Wi-Fi or VPN connection before you can add a new VPN profile.
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A VPN profile contains the information that you need to log in to your organization's network over a VPN or Wi-Fi
connection. You might have one or more VPN profiles on your BlackBerry device, depending on the options that your
administrator sets for you.
If you use a work account that is supported by an Enterprise Mobility Management solution from BlackBerry, some VPN
profiles might be automatically added and you don't have to manually add a VPN profile. If you don't see an option to add a
VPN profile, then your administrator has turned off this type of connection.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > VPN > The Add icon .
3. Complete the fields. If you don't have the required information, contact your administrator.
4. Tap Save.
Troubleshooting: Wi-Fi
I can't connect to a Wi-Fi network
Start by checking for these basic issues:
• Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down from the top of the
screen. Verify that the Wi-Fi icon appears blue.
• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are
able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi
network or a hotspot, talk to your administrator or an employee at the hotspot.
• Your connection might have timed out. Try connecting again.
• If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If you know the
network name, try connecting to the Wi-Fi network manually.
• Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network.
If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options:
• Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could
prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on
your device, and the certificate has an expiration date).
• If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
• If your email account is a work account, your device might prevent connections to certain wireless access points. For
more information, contact your administrator.
Still not connected? OK, try the following:
• Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to
the information that came with your router; for a work Wi-Fi network, talk to your administrator; for a public hotspot,
refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about
how to connect.
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• If you use the Press WPS button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi
Protected Setup, and that it is set to send its profile. Verify that another device is not also attempting to connect at the
same time, and that not more than one Wi-Fi router within range is set to send its profile. For more information, see the
information that came with your router.
• If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The root
certificate must be installed on your device before you can connect to the network. For more information, talk to your
administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication certificate on your
device. The authentication certificate must be installed on your device before you can connect to the network. For
more information, talk to your administrator.
• If you need to contact a support representative, you can access diagnostic information by tapping The Advanced icon
on the Wi-Fi settings screen. To copy the log information to send to your support representative, in the Diagnostic
Information drop-down list, tap Logs. Tap Copy Logs.
Mobile Hotspot
When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi enabled devices can
connect to so that they can use the Internet through your mobile network connection.
Sharing your Internet connection using Mobile Hotspot mode
This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network
connection, but because this feature uses the mobile network, you might incur high data charges.
On some mobile networks, services such as email and BBM might not be available while Mobile Hotspot mode is on.
After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled
device is a lot like connecting to any regular router.
Before you use Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/
smartphones.
Use Mobile Hotspot mode to share your Internet connection
Before you turn on Mobile Hotspot mode, check that your BlackBerry device's connection to the mobile network is on.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Mobile Hotspot.
3. If you've never used Mobile Hotspot mode before, complete the instructions on the screen. Read the screens
carefully as they provide important information about the Mobile Hotspot feature. Remember your Mobile Hotspot
password for later.
4. Turn on the Mobile Hotspot switch.
5. Accept a request from another device to connect to your mobile hotspot.
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The user of the device connecting to your mobile hotspot must know the name of your mobile hotspot and the password
you set during the setup process.
Find your Mobile Hotspot mode settings
You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode. You can change these
settings later when you aren't in an active mobile hotspot session.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Mobile Hotspot.
3. Tap The Advanced icon .
Disconnect a device from your mobile hotspot
After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new
session in Mobile Hotspot mode.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Mobile Hotspot.
3. Tap the name of the device that you want to disconnect from your mobile hotspot.
4. Tap The Disconnect icon .
Troubleshooting: Mobile Hotspot mode
I can't use my device as a mobile hotspot
• Check that you're connected to the mobile network. If The Mobile network signal icon appears in the upper-right
corner of the home screen, then the mobile network is on and connected.
• Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan
before Mobile Hotspot mode can work on your BlackBerry device.
• Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information,
check your service plan or contact your wireless service provider.
• If your wireless service plan supports the use of Mobile Hotspot mode while roaming, on the Settings > Networks and
Connections > Mobile Network settings screen, check that the Data Services switch is on and the option in the Data
services while roaming drop-down list is set to On.
• If you're using your device for work, your organization might not allow the use of Mobile Hotspot mode. For more
information, check with your administrator.
I can't connect multiple devices to my mobile hotspot
Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot, or the
number of devices you can connect might be less than eight.
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Internet tethering
Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device,
such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device
can connect to the mobile network. You can connect the device to your BlackBerry device using a USB cable or, if both
devices are Bluetooth enabled, you can use Bluetooth technology instead.
Sharing your mobile network connection using Internet tethering
Additional charges might apply for using Internet tethering. On some networks you can't use some services on your
BlackBerry device, such as email and BlackBerry Messenger, while you use Internet tethering.
Use Internet tethering to share your Internet connection
You can tether your BlackBerry device using either a USB cable or a Bluetooth connection.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Internet Tethering.
3. If you've never used Internet tethering before, complete the instructions on the screen. Read the setup screens
carefully as they provide important information about the Internet tethering feature.
4. In the Connect using drop-down list, tap USB or Bluetooth.
5. Turn on the Internet Tethering switch.
6. Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection.
Troubleshooting: Internet tethering
I can't use Internet tethering
• Check that your BlackBerry device is connected to the mobile network. If The Mobile network signal icon appears in
the upper-right corner of the home screen, then your device is connected to the mobile network.
• Check that your wireless service plan is set up to use Internet tethering. If not, you need to change your service plan
before you can use Internet tethering.
• If your wireless service plan supports Internet tethering while roaming, on the Settings > Networks and Connections >
Mobile Network settings screen, check that the Data Services switch is on and the option in the Data services while
roaming drop-down list is set to On.
• If you're using your device for work, your organization might not allow the use of Internet tethering. For more
information, check with your administrator.
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Bluetooth connections
Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another
Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your
BlackBerry device through a separate speaker or making calls on a headset.
Turn on Bluetooth technology
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Bluetooth.
3. Turn on the Bluetooth switch.
When Bluetooth technology is on, The Bluetooth icon turns blue and The Bluetooth icon appears in the upper-left corner
of the screen.
To turn off Bluetooth technology, tap The Bluetooth icon again.
Pair and connect with a Bluetooth enabled device
Make sure that you turn on Bluetooth technology on the device that you want to connect to.
Before you can connect your BlackBerry device with another Bluetooth enabled device, you must pair them.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Bluetooth.
3. If the Bluetooth switch is off, turn in on.
Your BlackBerry device automatically detects any discoverable devices within range.
4. If necessary, to scan again for nearby Bluetooth enabled devices, tap Refresh.
5. Do one of the following:
• If the device that you want to connect to appears in the Devices list, tap the device name. Complete the
instructions on the screen.
• If the device that you want to connect to appears in the Devices list and has NFC turned on, tap The Tap to Pair
icon and tap the back of your device with the device you want to connect to.
• If the device doesn't appear in the Devices list, it might not be discoverable. Check that the device is discoverable
then try again. If you don't know how to check that the device is discoverable, consult the documentation that
came with the device.
• If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need
to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2
Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the
documentation that came with the device.
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Your devices are now ready to share and communicate over the Bluetooth connection. Depending on the device you paired
with, your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a
file.
Write your Bluetooth pairing infomation to an NFC tag
To write your Bluetooth pairing information to an NFC tag, NFC must be turned on.
You can quickly pair devices without going to the Settings screen, by saving your Bluetooth pairing information on an NFC
tag.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Bluetooth.
3. If the Bluetooth switch is off, turn in on.
4. Tap The Tap to Pair icon and align the back of your BlackBerry device with an NFC tag.
To pair and connect, the Bluetooth enabled device you want to connect to must scan the NFC tag.
Rename a paired or saved Bluetooth enabled device
You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Bluetooth.
3. If the Bluetooth switch is off, turn it on.
4. Touch and hold the device you want to rename.
5. Tap The Device Details icon .
6. In the Device Name field, enter the new name for the device.
Disconnect from a paired Bluetooth enabled device
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Bluetooth.
3. Touch and hold the device you want to disconnect.
4. Tap The Disconnect icon .
Delete a saved Bluetooth enabled device
If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer
use to make it easier to find the ones that you do use.
1. On the home screen, swipe down from the top of the screen.
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2. Tap Image Settings > Networks and Connections > Bluetooth.
3. Tap and hold a device.
4. Tap The Delete icon .
Pairing your device with a car
The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology. When your car and
your device are connected, your device might display a customized home screen and lock screen. Also, special
applications might appear in the Car Channel in BlackBerry World.
The first time your device detects a connection with a Bluetooth enabled car, your device prompts you to set the car as
your car. After you pair the device with your car, the lock screen indicates that the device is connected to your car, and
displays the features that are available.
Turn off the My Car feature
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Bluetooth.
3. Touch and hold your car's name.
4. Tap Unset as My Car.
Set how Bluetooth enabled car kits access your messages
Some Bluetooth enabled car kits that support the Message Access Profile (MAP) can allow you to send and receive
messages using voice commands.
For more information about using Bluetooth technology with your car, see the documentation that came with your car kit.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Bluetooth > The Configure icon .
• To change how long your BlackBerry device tries to send messages to the car kit before it times out, adjust the
Message Download Timeout slider.
• To change which accounts your car kit can access, in the Message Access Accounts section, select or clear the
checkbox beside each account.
Let your car kit use your device's network credentials
To use some car kits, you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device's network
credentials.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Bluetooth > The Configure icon .
3. Turn on the rSAP Mode switch.
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Automatically establish a Bluetooth connection when you turn on your
device
You might like to keep your BlackBerry device always connected to a Bluetooth enabled device, such as a headset. You
can set your BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last
Bluetooth enabled device that it was connected to.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > Bluetooth > The Configure icon .
3. Select the Connect to the last device when turned on check box.
Supported Bluetooth profiles
Your BlackBerry device is a Bluetooth Smart Ready device, and supports the profiles that follow. If your device is
associated with a work account, your administrator might disable use of a profile.
Profile Description
Advanced Audio Distribution Profile (A2DP) This profile allows you to stream audio files from your
BlackBerry device to Bluetooth enabled devices that
support stereo audio such as stereo headsets, speakers,
and car kits.
Audio/Video Remote Control Profile (AVRCP) This profile allows you to use the buttons on a Bluetooth
enabled headset to perform actions such as adjusting the
volume or playing the next or previous media file on your
BlackBerry device.
Generic Audio/Video Distribution Profile (GAVDP) This profile allows you to stream audio and video content
from your BlackBerry device to Bluetooth enabled devices
such as music players, stereo headphones, stereo
speakers, laptops and desktop computers.
Generic Object Exchange Profile (GOEP) This profile allows you to share files between your
BlackBerry device and a Bluetooth enabled device.
Human Interface Device (HID) This profile allows you to connect your BlackBerry device to
Bluetooth enabled devices such as a keyboard or mouse.
Hands-Free Profile (HFP) This profile allows you to connect your BlackBerry device to
Bluetooth enabled headsets that support the Hands-Free
profile. This profile can support voice dialing.
Message Access Profile (MAP) This profile allows you to use a Bluetooth enabled car kit
with your BlackBerry device to notify you of new messages.
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Profile Description
This profile can also help you read, delete, browse,
compose, and send messages.
Object Push Profile (OPP) This profile allows you to send files, such as pictures,
contacts, or events, to a Bluetooth enabled device.
Personal Area Networking - User/Network Access Point
(PAN - U/NAP)
This profile allows you to use your BlackBerry device as a
modem when it's connected to a Bluetooth enabled
computer.
Phonebook Access Profile (PBAP) This profile allows you to use a Bluetooth enabled car kit to
access contact information on your BlackBerry device, for
example, to allow the car kit to place a call to a contact or
display a caller name.
Micro SIM Access Profile (MSAP) This profile allows you to connect your device to devices
that run on a GSM network, such as a car phone, and
extend SIM card functionality to the device.
Serial Port Profile (SPP) This profile allows you to connect your device to Bluetooth
enabled devices that support desktop connectivity, wireless
bypass, and data transfer.
Device Identification Profile (DIP) This profile allows Bluetooth enabled devices to access
information about your BlackBerry device model to support
plug and play features, such as automatically downloading
required drivers.
Troubleshooting: Bluetooth
I can't pair with a Bluetooth enabled device
• Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
• If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation
that came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it. If you don't
know what the passkey is, try 0000.
• If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
Tap Image Settings > Networks and Connections > Bluetooth. In the Discoverable drop-down list, tap On or 2
Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the
documentation that came with the device.
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• If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. Depending on
the device, if the battery power level is too low the device might still operate but be unable to pair.
• If Mobile Hotspot mode is on, verify that you're trying to connect to a Bluetooth enabled device that uses the
Handsfree, Serial Port, or Personal Area Network profiles.
I keep losing the connection with my Bluetooth enabled car kit
• Check that your car kit is using the latest software version that is available. For more information about your car kit's
software version, see the documentation that came with your car kit.
• Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The
location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
NFC
NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and
other NFC-enabled devices or NFC tags. NFC is designed so you can easily share content and information without having to
pair your BlackBerry device with another NFC compatible device. Depending on your wireless service provider and the
applications you have installed on your device, there are many interesting things you can do using NFC, such as sharing a
picture with a friend or paying for a purchase using your device.
What is NFC?
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
NFC is a short-range wireless technology that's designed for easily sharing content and information without having to use
pairing information.
Depending on the applications you have installed on your device and the NFC compatibility of other devices, there can be
many interesting ways to use NFC. Here are a few possibilities:
• Simultaneously exchange contact cards with a new friend or business acquaintance.
• Pass a picture to your friend.
• Pay for your bus or subway ride.
• Pay for your morning coffee without taking out your wallet.
• Grab a coupon from a poster you see on the street.
• Gain access to your building when you get to work.
• Send a webpage you're viewing to a friend.
• Add a friend to your BBM contacts.
• Copy smart tag information to an NFC tag.
These are just a few of the things you can do with NFC. For more, play with NFC on your device, be creative, and see what
you can do.
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Turn on NFC
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > NFC.
3. Turn on the NFC Connectivity switch.
Send a file using NFC
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
With NFC you can exchange many kinds of files, including pictures, music, contact info, and even webpages, between your
BlackBerry device and other NFC-enabled devices.
1. Depending on how many files you want to send, on your BlackBerry device do any of the following:
• To send a single file, find and open a file.
• To send multiple files, find and highlight the files that you want to send. Tap The Share icon > NFC.
2. Align the back of your BlackBerry device with an NFC-enabled device.
3. If necessary, tap Send.
Tip: In most cases, you can exchange files between two NFC-enabled BlackBerry devices simultaneously. This
functionality is really handy if you're trying to exchange contact information saved in the Smart Tags app.
Find your NFC settings
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your
device can be used for doing things such as making credit card payments or providing access credentials to get into a
building.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Networks and Connections > NFC.
Connect your device to a USB device
To connect your BlackBerry device to a USB device, you must have a micro USB on-the-go to USB 2.0 adapter.
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You can access and save files on an external storage drive by using the File Manager app. You can also connect to external
USB devices, such as a keyboard, mouse, or gamepad.
1. Insert the micro USB on-the-go to USB 2.0 adapter into the USB port on your device.
2. Connect the adapter to an external USB device.
Connect your device to an HDMI display
1. Using an HDMI cable, connect your BlackBerry device to an HDMI display.
2. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if
you must change the resolution, on the home screen, swipe down from the top of the screen. Tap Image Settings
> Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use.
Monitor your wireless data usage
You can check how much data you have used over your mobile network or your Wi-Fi network. You can also monitor which
apps and services are using the most data, and you can close some apps to help reduce your data usage or improve the
device performance.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > App Manager > Device Monitor.
3. Tap the more tabs icon .
4. Tap Mobile Data or Wi-Fi.
5. Tap an app or service.
BlackBerry Keyboard and typing
Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type
efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check. After you set up your
keyboard preferences, learn how to cut, copy, and paste text, and delete words. If you turn on prediction, you can select
word suggestions that appear while you type. You can also set up or change your display, typing, keyboard, and voice input
languages.
Change Keyboard, input, or typing settings
You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your
BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input.
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Type faster with automated assistance settings
You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an
audible indication of your typing progress or when a misspelled word is corrected.
A different tone is used for the Shift icon , Delete , and @123 keys to differentiate these keys from alphabetical keys. In
addition, you can change your settings so that your device automatically capitalizes new sentences or so that pressing
Spacebar twice inserts a period.
1. On the home screen, swipe down from the top of the screen.
2. Do one of the following:
• Tap Image Settings > Language and Input > Prediction and Correction.
• Tap Image Settings > Language and Input > Feedback.
3. Tap the settings that you want to change.
Select text using the BlackBerry Keyboard
The BlackBerry Keyboard provides several ways to highlight and select text.
1. Select text using one of the following methods:
• On the screen, touch and hold the word.
2. To expand the text selection, do one of the following:
• To automatically select more text, continue to touch and hold the text on the screen. Your selection expands from
a word to a sentence, and from a sentence to a paragraph the longer you hold.
• Tap The select text icon to expand the selection to a word.
• Tap The select all text icon to expand the selection to a whole paragraph.
• To select more published text, such as in a browser or PDF file, move the cursor indicator handles to highlight the
whole section of text.
• To select more text in a text editor, such as an email message, place the cursor at the beginning of the text you
want to select. Touch and hold The Shift icon and drag the circle of interest on the screen to highlight the whole
section of text.
To dismiss the selection, tap anywhere on the screen.
Cut, copy, and paste text
1. Select the text that you want to cut or copy.
2. Lift your finger off the screen. The text editing menu appears.
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3. Do one of the following:
•
4. To paste the text, touch and hold the location where you want to paste the text and then release your finger. Tap
Paste .
Selecting word suggestions that appear while you type
Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device
uses this information to try to predict what word you might type next and displays suggested words on the row of touch
screen keys above the keyboard. You can quickly select a suggested word by placing your finger on the keyboard under the
word and flicking it up toward the screen.
Select a suggested word
Spell check
Turn on spell check
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input > Spell Check.
3. Set the Spell Check switch to On.
Accept spelling suggestions
If spell check is turned on, spelling mistakes are underlined in red as you type.
Tap the underlined word.
• To accept a spelling suggestion, tap the suggested word.
• To add the word to your personal dictionary, tap Add to Dictionary.
Change spell check settings
You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of
words, and so on.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input > Spell Check.
3. Tap the settings that you want to change.
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Edit your personal dictionary
When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry
device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be
edited at any time.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input > Spell Check > Edit Personal Dictionary.
• To add a new word to your personal dictionary, tap Add New .
• To edit a word that's already in your personal dictionary, tap the word.
• To delete a word from your personal dictionary, tap Delete . Tap Delete next to the word that you want to delete.
Creating custom text shortcuts
he word substitution feature lets you create your own text shortcuts. When you set up shortcuts, your BlackBerry device
replaces the shortcut with a full word or phrase
Tip: Word substitution is sometimes known as autotext.
Turn on word predictions
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input > Prediction and Correction.
3. Set the Show Predictions switch to On.
Add a new text shortcut
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input > Prediction and Correction > Word Substitution.
3. Tap Add Shortcut .
Clear the learned words list
The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear
the word list used for word suggestions with the following steps:
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input > Prediction and Correction.
3. Tap Clear Learned Words.
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Note: As you continue to type, the learned word list is regenerated unless you set the Learn New Words switch to Off on
the Prediction and Correction screen.
Change or delete a text shortcut
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input > Prediction and Correction > Word Substitution.
3. In the Substitution List section, tap a word substitution entry.
Typing using voice dication
You can use voice dictation to type hands-free instead of using your keyboard.
1. To turn on voice dictation, on the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input.
3. Tap Voice Dictation.
4. Turn on the Dictation switch .
5. In the Language drop-down list, tap the language you want to use.
6. If you want to automatically include punctuation, turn on the Auto-Punctuate switch.
Once you turn on voice dictation, when your keyboard appears, tap the Microphone key to begin voice dictation.
Language
If you speak more than one language, you can use the language settings to change your display, typing, voice input, or
BlackBerry Keyboard language. You can also switch to another typing language while you type.
Change your display language
The language you selected during the initial setup of your BlackBerry device is your display language. The home screen,
BlackBerry Hub, and supported applications display content in this language.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input.
3. In the Language drop-down list, tap the language that you want to use.
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Change your device's regional settings
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input.
3. In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency,
and number format.
Change your input language
Your input language is the language in which you type documents, email messages, and text messages. You can select up
to three languages that you want to be able to type in. The default language is the display language you chose.
Tip: If you need to switch input languages often, make sure that your device is set up to detect your languages
automatically. To enable language detection, turn on the Language detection switch on the Input Languages screen.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Language and Input.
3. Tap Input Languages > Language switch icon .
4. Select the checkboxes beside the languages that you want to enable.
If you can't select the checkbox beside a language, you may already have three languages selected. Browse the full list of
languages and clear a language that you no longer want to use. Then, select a new input language.
Select an alternate keyboard layout
Some languages have more than one keyboard layout option. For those languages, you can select the keyboard layout that
feels most natural for you to use. The QWERTY keyboard layout is available as an option for all languages.
1. On the Input Language screen, tap one of the enabled languages that you have already selected.
2. If more than one option exists, in the drop-down list, tap a layout.
3. If you want the layout you've selected to be the default whenever you use this language, tap Make Default.
Change your voice input language
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings Settings > Language and Input.
3. Tap Voice Dictation.
4. In the Language drop-down list, tap the language you want to use.
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Keyboard input methods
An input method enables you to type words or characters that are not available using the characters on your keyboard
layout. In some cases, input methods give you a phonetic approximation of a word based on the keyboard layout you are
using. Your device can then suggest a character or diacritic based on the sound you choose.
In other cases, input methods provide you with gestures and key combinations for languages. Some keyboard input
methods are common to all supported languages, such as word prediction or selecting accented characters by pressing
and holding keys.
Typing in other languages
You can set your BlackBerry device to recognize three different input languages when you type. As you type, your device
makes predictions based on each of the language families. For example, if you use a Latin-based display language,
predictions appear for any of the configured Latin-based languages. Similarly, if your display language is Korean, it will not
display Arabic or Latin-based suggestions. When you set more than one typing language, you may need to consider the
following:
• Some languages, such as Thai and Arabic, have more characters in the alphabet than there are keys on the keyboard.
You need to use a keystroke combination to access the second or third character on a particular key. For information
about how to access these types of characters, see the help for typing in that language.
• Different languages may have different keyboard layouts. For example, American English uses a QWERTY keyboard
layout, but French uses an AZERTY keyboard layout. Some keys appear in locations that you may not be used to.
• Similar languages may have slightly different keyboard layouts. For example, many languages use a QWERTY keyboard
layout. However, Danish, Spanish, and Romanian include different characters on the basic keyboard that aren't on
other QWERTY keyboard layouts.
• Some supported languages, such as Hebrew, Farsi, and Arabic, read right-to-left. If you change to one of these
languages from a left-to-right language in the middle of a sentence, your device automatically places the characters
you type on the left side of the cursor. When you change back to the left-to-right language, you need to move your
cursor back to the right side of the text.
Typing in Arabic or Farsi
The Arabic and Farsi keyboard layouts support the following features:
• The Arabic language has more characters in the alphabet than there are keys on the keyboard. As a result, more than
one native character appears on one key. There may be alternate letters that are related to a primary letter or have a
similar form. You can use the keyboard mapping guide that appears with the typing task to determine how to press and
hold a letter or multi-press to access the second and third characters on each key.
• The Farsi language has a few characters that are different from the basic Arabic alphabet. These characters are listed
on the keyboard mapping guide.
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)
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• You can type alternate characters in two ways. You can press Shift icon and press a letter. A second method is to press
and hold the primary character. Then, select the alternate character from the options.
• The Arabic language has many diacritics that you can add to characters. To add a diacritic, press the diacritic key on
the row of touch screen keys above the keyboard. Then, touch the diacritic you want to add.
Typing in Chinese
The Chinese language input methods support the following features:
• You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing The Shift key and then a letter.
Typing in Danish, Norwegian, Finnish, or Swedish
The Danish, Norwegian, Finnish, and Swedish languages are largely based on a Latin alphabet with a few variations. These
languages use the basic QWERTY keyboard layout with the addition of Å, Æ and Ø (for Danish and Norwegian), and Ö and
Ä (for Finnish and Swedish). The keyboards also support the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)
• You can type alternate characters in two ways. You can press The Shift key and press a letter. A second method is to
press and hold the primary character. Then, you can select the alternate character from the options.
• Alternate characters are available for I (Ä), O (Ö), P (Å), K (Æ), and L (Ø).
Typing in Greek
The Greek keyboard supports the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)
• You can type alternate characters in two ways. You can press The Shift key and press a letter. A second method is to
press and hold the primary character. Then, you can select the alternate character from the options.
Typing in Russian
The Russian keyboard and language supports the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on)
To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods:
• To type an uppercase character, you can press The Shift key and press a letter.
• Alternate characters are available for T, I, P, L, M, or $. To type an alternate character, double-press the primary
character.
• To type an accented version of a character, press and hold the primary character. Then, you can select the accented
character.
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Typing in Hebrew
The Hebrew keyboard supports the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press The Shift key and press
a letter.
Typing in Japanese
The Japanese keyboard supports the following features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press The Shift key and press
a letter.
Typing in Korean
The Korean keyboard supports the following features:
• The Korean language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys
have more than one native character on one key. You might need to use the keyboard mapping guide to determine how
to access the second and third characters on each key.
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• Alternate characters are available for Q, W, E, and R.
• You can type alternate characters in two ways. You can press The Shift key and press a letter. A second method is to
press and hold the primary character. Then, you can select the alternate character from the options.
Typing in Latin-based languages
The Latin-based languages that use a variation of the QWERTY, QWERTZ, or AZERTY keyboard layout support the following
features:
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• To type an uppercase character, you can press The Shift key and press a letter.
• To type an accented version of a character, press and hold the primary character. Then, you can select the accented
character.
Typing in Thai
The Thai keyboard supports the following features:
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• The Thai language has more characters in the alphabet than there are keys on the keyboard. As a result, there is more
than one native character on one key. You can use the keyboard mapping guide that appears with the typing task to
determine how to access the second and third characters on each key.
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• To type an alternate character, you can press The Shift key and press a letter.
• To type an accented version of a character, you can press and hold the primary character. Then, you can select the
accented character.
Typing in Vietnamese
The Vietnamese keyboard supports the following features:
• The Vietnamese language has more characters in the alphabet than there are keys on the keyboard. As a result, some
keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine
how to access the second and third characters on each key.
• Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on).
• To type an uppercase character, you can press The Shift key and press a letter.
• To type an accented version of a character, you can press and hold the primary character. Then, you can select the
accented character.
• Accented characters are available for E, O, A, and D.
Screen display
You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an
external display.
Change your backlighting
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Display.
3. To adjust the brightness, move the slider back and forth.
Tip: After you swipe down from the top of the screen, if you see The Display icon in the quick settings, you can tap The
Display icon to display the slider without going into the Display screen.
Change your font size
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Display.
3. In the Font Size drop-down list, tap the size of font that you want to use.
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Set your wallpaper
You can set a picture as your wallpaper. You can also choose a picture to display when your device is locked that is
different from your home screen wallpaper.
1. Open a picture.
2. Tap The Set As icon > Wallpaper.
You can edit the picture by cropping, adding filters, and more.
3. Tap Done.
4. Select Lock Screen, Home Screen, or Both.
5. Tap OK.
Tip: When all of your apps are closed, you can set the option to show only your wallpaper. Swipe down from the top of the
screen. Tap Image Settings > Display. Turn on the Show Wallpaper When All Apps Are Closed switch. You can swipe right
to see all of your app icons.
Use your device as a flashlight
You can add the option to use your device as a flashlight to the Quick Settings menu.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Quick Settings.
3. Select the Flashlight checkbox.
Turn off icon labels in the action bar
By default, labels appear under icons in the action bar at the bottom of the screen. The labels identify and explain the
signature actions available to you. If you turn off this setting, icon labels don't appear unless you touch and hold the icon in
the action bar. To turn off the labels:
Tip: You can slide your finger between icons to see the labels. To avoid selecting an option, slide your finger outside of the
action bar.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Display.
3. Turn off the Always Show Icon Labels switch.
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Accessibility
Your BlackBerry 10 device uses several well-established accessibility aids for people with disabilities. These aids include
magnify mode, hearing aid mode, TTY support, closed captions, text size adjustment, and the BlackBerry Screen Reader.
For more information, see the Accessibility User Guide
Media cards and storage
A media card lets you store more pictures, videos, music, and documents on your BlackBerry device! The files that you
store on your device can be transferred between your device and your computer in just a few steps.
Moving or copying media files and documents
You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on
your computer.
You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink. For more information about
synchronizing media files and documents, see the Help in BlackBerry Link.
Tip: To locate files on your device, if you know the file or folder name, tap The Search icon to search for it.
Transfer files between your computer and device using a USB connection
1. Using a USB cable, connect your BlackBerry device to your computer.
2. If necessary, enter your device password.
Your device and media card appear as drives on your computer.
3. Go to the files or folders that you want to copy.
4. Drag and drop the files or folders.
Transfer files between your computer and device using a Wi-Fi
connection
You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before
files are moved over a Wi-Fi network, you are prompted to enter the storage access password.
1. On the home screen of your BlackBerry device, swipe down from the top of the screen.
2. Tap Image Settings > About.
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3. In the Category drop-down list, tap Network. Make note of the IPv4 address.
4. Tap The Back icon .
5. Tap Storage and Access.
6. Turn on the Access using Wi-Fi switch.
7. Type a storage access password.
8. Tap Identification on Network and make note of the Username.
9. On your computer, do one of the following:
• If your computer uses a Windows operating system, in a Run command, type the IP address using the following
format: \\xxx.xxx.xxx.xxx.
• If your computer uses a Mac operating system, click Go > Connect to Server. Type the IP address using the
following format: smb://xxx.xxx.xxx.xxx.
10. Go to the files or folders that you want to copy.
11. When prompted, enter the username and storage access password.
12. Drag and drop the files or folders.
Turn on USB mass storage
To use the USB mass storage feature, you must have a media card in your BlackBerry device.
USB mass storage is designed to let you use your device as a USB drive. Using a USB cable, you can connect your device
to a computer, car stereo, or other external device and access files on your media card.
Note: When USB mass storage mode is on, apps on your device can't access files on your media card.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Storage and Access.
3. Turn on the USB Mass Storage switch.
To stop using USB mass storage, disconnect your USB cable.
Using a media card
Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media
files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance
and power efficiency of your device.
You might be able to move large amounts of data by simply moving the media card into another device that supports the
microSD card.
Supported media cards
Your BlackBerry device supports media card sizes up to 64 GB. Only microSD cards are supported.
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To use a media card larger than 32 GB, you may need to format the media card to FAT32 format. You can use your device
to format your media card.
Format your media card
You can format your media card to help resolve an issue with the media card. When you format your media card, all of your
media card data is deleted.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Storage and Access.
3. Tap Format Media Card.
Wipe data from your media card
To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data,
this process might take some time.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Storage and Access.
3. Tap Erase Media Card.
To use the media card again, you must format it.
Turn on encryption
Your BlackBerry device creates and stores an encryption key when you turn on encryption. Your device uses this
encryption key to access encrypted files on your media card.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Encryption.
3. Do any of the following:
• Turn on the Device Encryption switch.
• Turn on the Media Card Encryption switch.
CAUTION: Turn off encryption or back up your encrypted media card files before a security wipe. A security wipe is
designed to delete your device data including the encryption key. Without the encryption key, your device can’t access
your encrypted media card files.
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Check how much storage space is free
You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can
also see a breakdown of what types of files are taking up space.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Storage and Access.
3. Tap Device Storage Details or Media Card Details.
Tip: The amount of available storage space displays when you minimize the File Manager app.
How do I free up storage space?
To make room for more files and apps, try any of the following:
• Save documents and media files on your media card. To automatically save camera pictures and videos on your media
card, on the home screen, tap The Camera icon . Swipe down from the top of the screen and tap Image .
• Move documents and media files from your device to your media card using File Manager.
• Reduce the size of pictures that you take and videos that you record. To change the ratio option for your pictures and
videos, on the home screen, tap The Camera icon > The More icon .
• Transfer some of your data to your computer using a USB connection, a Wi-Fi connection, or BlackBerry Link. To
download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink.
• Delete files that you don't need. To delete multiple items, in an app, tap The More icon > The Select More icon .
Select the items and tap The More icon > The Delete icon .
• Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon until the icons begin
to blink. On the icon for the app that you want to delete, tap The Delete icon . If you don't see The Delete icon on the
app icon, the app can't be deleted.
Optimize your device's performance
If you find that your BlackBerry device is running unusally slow, try any of the following:
• Close any apps that you aren't using.
• Delete messages that you don't need to keep.
• In your browser privacy settings, clear your history, cookies, and other website data.
Error messages: Media card
If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the
error in your Storage and Access settings.
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Your media card isn't recognized
The media card might be in an unreadable format. Consider formatting the media card.
CAUTION: Media card data is deleted when you format a media card.
Media card is password protected
A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that
isn't password protected.
Your media card is read-only
You can view and open files on the media card. You can't move, delete, or modify the files on the media card.
Your media card isn't responding
The media card isn't communicating with your BlackBerry device. Consider using a different media card.
No media card was found
Make sure that there is a media card in your BlackBerry device and that it's inserted properly.
Troubleshooting: Storage space
My device isn't recognized when I connect it to my computer
If your computer doesn't automatically detect your BlackBerry device, try the following:
• Check the USB cable and points of connection.
• On the home screen, swipe down from the top of the screen. Tap Image Settings > Storage and Access. Depending
on the operating system on your computer, tap the USB Connection drop-down list and change to Connect to
Windows or Connect to Mac.
• Consider updating or installing device drivers on your computer. The drivers you need are installed when you download
BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink.
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Using your device with BlackBerry Link
Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can:
• Allow remote file access, so that your device can access files stored in the libraries on your computer.
• View and delete files that are stored on your computer from your device.
• Sync contacts and calendar appointments between your device and your computer.
• Sync music, pictures, videos, and documents between your device and your computer over a USB connection or a Wi-
Fi connection.
• Back up and restore your device data.
• Transfer supported settings and data to a new device.
• Manage multiple devices on your computer that use the same or a different BlackBerry ID.
• Update or reinstall your device software.
To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/BlackBerryLink.
About pairing and connecting your device to a
computer or tablet
You can install programs, such as BlackBerry Blend or BlackBerry Link, on your computer or tablet to enhance the
experience with your BlackBerry device.
Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and
certain apps on your computer or tablet in the same way you'd use them on your device. You can:
• View and respond to messages and chats from different accounts in the BlackBerry Hub.
• Access your BBM chats, groups, and channels.
• Access your text (SMS) messages.
• View and update your calendar events and contacts.
• Copy and transfer your files between your device and computer or tablet.
You can use BlackBerry Blend to connect BlackBerry devices running BlackBerry 10 OS version 10.3 with computers and
tablets running the following software:
• Windows 7 or later
• Mac OS X 10.7 or later
• iOS 6.0 or later
• Android 4.4 or later
To download the latest version of BlackBerry Blend to your computer or tablet, visit www.blackberry.com/BlackBerryBlend.
Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can:
• Allow remote file access, so that your device can access files stored in the libraries on your computer.
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• View and delete files that are stored on your computer from your device.
• Sync contacts and calendar appointments between your device and your computer.
• Sync music, pictures, videos, and documents between your device and your computer over a USB connection or a Wi-
Fi connection.
• Back up and restore your device data.
• Transfer supported settings and data to a new device.
• Manage multiple devices on your computer that use the same or a different BlackBerry ID.
• Update or reinstall your device software.
BlackBerry Link supports BlackBerry devices running BlackBerry 10 OS and BlackBerry PlayBook tablets running
BlackBerry PlayBook OS 2.1.
To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/BlackBerryLink.
Related information
About BlackBerry Blend,234
Disconnect your device from BlackBerry Blend,235
Set up your computer with BlackBerry Link
The first time you open BlackBerry Link, you can give your computer a display name that identifies your computer on your
device and in BlackBerry Link. BlackBerry Link displays the default pictures, videos, and documents libraries on your
computer that you can sync with and access from your device.
To set up your BlackBerry ID with BlackBerry Link, make sure that your computer is connected to the Internet.
1. On your computer, open BlackBerry Link.
2. Type a display name for your computer. Click Next.
3. Select the music sources on your computer, such as Windows Media Player or iTunes. On a Mac computer, you can
also select the folders for your Documents library.
4. If you have an Internet connection, sign in to or create a BlackBerry ID.
5. Select the checkboxes beside the devices you want to grant remote file access to.
6. Click Finish.
Set up your device in BlackBerry Link
When you set up your device in BlackBerry Link, you can give your device a display name. This name appears on your
device and also identifies your device in BlackBerry Link.
1. On your computer, open BlackBerry Link.
2. Connect your device to your computer using a USB cable.
3. If necessary, type the password for your device.
4. At the side of the BlackBerry Link window, click your device.
5. Type a display name for your device.
6. Do one of the following:
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• To establish a permanent connection with your computer, on a Windows computer, select the Manage this
device with BlackBerry Link option. On a Mac computer, select the Link this device and this computer option.
• To establish a one-time connection with your computer, on a Windows computer, select the This is a one-time
connection; do not manage this device with BlackBerry Link option. On a Mac computer, select the Do not link
this device and this computer. This is a one-time connection. option.
7. Do one of the following:
• To add your device to BlackBerry Link without transferring data from an old device or updating the device
software, on a Windows computer, click Start Using My Device. On a Mac computer, click Next > Finish.
• To transfer data before you add your device to BlackBerry Link, on a Windows computer, click Switch Devices.
On a Mac computer, click Transfer Data. Follow the instructions on the screen.
If you want to stop associating your device with BlackBerry Link, you can remove your device from BlackBerry Link. If your
device is associated with a BlackBerry ID, sign out of BlackBerry ID first.
1. On your computer, open BlackBerry Link.
2. At the side of the BlackBerry Link window, click your device.
3. Click Remove Device.
4. On a Windows computer, click OK. On a Mac computer, click Remove.
About BlackBerry ID and BlackBerry Link
Your BlackBerry ID is a username (email address) and password used to access multiple BlackBerry products and
services, such as BBM and the BlackBerry World storefront. In many situations, your BlackBerry ID allows BlackBerry
products to work seamlessly without prompting you to enter your username and password.
If you don't have a BlackBerry ID and you want one, you can create it from BlackBerry Link.
When you sign in with your BlackBerry ID in BlackBerry Link or BlackBerry Blend, your computer becomes another device
that is associated with your BlackBerry ID. All your devices associated with your BlackBerry ID appear in BlackBerry Link.
About remote file access
Imagine arriving at a meeting, only to discover that a document you need is on your computer. Remote file access lets you
use the File Manager app on your device to access and manage media and documents on the computer that BlackBerry
Link is installed on.
By default, devices you add to BlackBerry Link can access files in the media and documents libraries on your computer, as
long as they are associated with the same BlackBerry ID you use in BlackBerry Link. You can turn off remote access for
specific devices.
Access files stored on your computer
To use this feature, BlackBerry Link must be open on your computer, and associated with your BlackBerry ID. By default,
remote file access is turned on when you add a new device to BlackBerry Link. On your computer, you can specify the
folders that you want to access.
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1. Connect your device to a wireless network. For example, a Wi-Fi network.
2. On the home screen on your device, swipe down from the top of the screen.
3. Tap Image Settings > Device Connections.
4. Turn on the Allow Connections switch.
5. Tap the computer that you want to access.
6. In the File Manager app, tap The More icon . If BlackBerry Balance is enabled on your device, use the File Manager
app in your personal space.
Tip: Check your computer settings or connect your computer to a power source to prevent your computer from entering
sleep mode or turning off.
Edit or delete a file
On your device, do one of the following:
• To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing the file, tap The Edit
icon .
If you save your changes in the default location, The Sync icon indicates when BlackBerry Link is syncing the file and
overwriting the original version on your computer
• To permanently delete a file from your device that's stored on your computer, touch and hold a file. Tap The Delete
icon .
Copy a file from your computer to your device
After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not
connected to the Internet.
1. On your device, touch and hold a file that's stored on your computer.
2. Tap The Copy icon .
3. Navigate to where you want to save the file. For example, on your media card.
4. Tap Paste.
If BlackBerry Link syncs your device and computer files, you might have two versions of the file on your computer (the
original file and the version that you saved to your device). Make sure that you open the version that you last edited before
making more updates to the file.
View paired computers
Your BlackBerry device can be connected to up to ten computers using BlackBerry Link.
1. On your device, on the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Device Connections.
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Tip: To access your computer files over the mobile network, turn on the Use Mobile Network switch.
To remove a computer from the list, touch and hold a computer. Tap The Delete icon .
About backing up device data
Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your
settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.
You should regularly create and save a backup file on your computer, especially before you update any software.
Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or
corrupted by an unforeseen issue.
Note: If your device is activated on BlackBerry Enterprise Service 10, contact your administrator to verify if you are able to
back up and restore your device data.
Set backup preferences in BlackBerry Link
You can customize the backup file name that BlackBerry Link creates and select which types of data to include in your
backup file.
On a Windows computer, do the following:
1. Open BlackBerry Link.
2. At the side of the BlackBerry Link window, click your device.
3. Click Back Up & Restore.
By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and
applications.
4. To back up specific data, do one of the following:
• Select the Full Backup option. This option backs up all of your device data.
• Select the Custom Backup option. Click Configure. Select the checkboxes beside the data that you want to include
in your backup files.
On a Mac computer, do the following:
1. Open BlackBerry Link.
2. At the side of the BlackBerry Link window, click your device.
3. Click Back Up & Restore.
By default, BlackBerry Link backs up all of your device data.
4. To back up specific data, do the following:
• Select the Select data to include in your backup files checkbox.
• Select the checkboxes beside the data you want to include in your backup files.
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Back up your device data
You can manually back up the data on your BlackBerry device at any time. By default, BlackBerry Link performs a quick
backup of your device, including all data except your media files and applications. If you set backup preferences,
BlackBerry Link creates a backup file containing the data you specify
1. On your computer, open BlackBerry Link.
2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Click Back Up & Restore.
5. On a Windows computer, click Back Up Device. On a Mac computer, click Back Up Now.
Restore your device data
With BlackBerry Link, you can restore backup files that include supported data from devices running BlackBerry Device
Software 5.0 or later and BlackBerry 10 OS.
On a Windows computer, do the following:
1. Open BlackBerry Link.
2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Click Back Up & Restore.
5. Do one of the following:
• To restore all of the data in a backup file to your device, click a backup file.
• To restore specific data in a backup file to your device, click a backup file. Click the Custom Restore option. Clear
the checkbox beside one or more databases that you don't want to restore.
• To restore data from a backup file that isn't listed, click The Change Folder icon . Navigate to the .bbb or .ipd file.
Click OK.
6. Click Restore.
On a Mac computer, do the following:
1. Open BlackBerry Link.
2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Click Back Up & Restore.
5. Click Restore Device.
6. Do one of the following:
• To restore all of the data in a backup file to your device, click a backup file.
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• To restore specific data in a backup file to your device, click a backup file. Clear the Restore all data checkbox.
Clear the checkbox beside one or more databases that you don't want to restore.
• To restore data from a backup file that is not listed, click Change. Navigate to the .bbb file or .ipd file. Click OK.
• To remove all of your device data and restore your device to its default factory settings, click Restore to factory
settings.
7. Click Restore.
About updating your device software with BlackBerry
Link
You might want to update your device software for any of the following reasons:
• To access the latest apps and features
• To resolve a technical issue
• Your service provider requires that you update your device software
If a new version of the device software is available for your device, a notification appears on your computer, beside your
device name in BlackBerry Link. You can choose to automatically download device software updates as well as updates to
BlackBerry Link software.
Your data and settings are automatically restored on your device when the software update is complete. It could take up to
an hour to update your device software. During that time, you can't disconnect your device from your computer.
Update your device software with BlackBerry Link
Before you begin, make sure that your computer is connected to the Internet.
1. On your computer, open BlackBerry Link.
2. Connect your device to your computer with a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Click Software Updates > Check for Updates.
5. If a software update is available, click Install Update.
Note: If you want software updates to be installed automatically when you connect your device to BlackBerry Link, select
the Automatically download updates for your device software and BlackBerry Link checkbox.
Restore your device to its factory default settings using BlackBerry Link
If you restore your BlackBerry device to its default settings, BlackBerry Link deletes all of the data and third-party
applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device
to its default settings, you can run the setup application on your device to begin using the device again.
Before you begin, you should back up your data so that you have a copy on your computer.
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CAUTION: You can't stop the process of restoring your device to its default settings after you start it. If you reset your
device, the process continues after the device restarts.
1. On your computer, open BlackBerry Link.
2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Do one of the following:
• On a Windows computer, click Back Up & Restore. Click Factory Reset.
• On a Mac computer, at the top of the screen, click BlackBerry Link > Preferences. Click Reload > Reload.
Troubleshooting: BlackBerry Link
I can't access files on my computer
To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's
connected to the Internet.
If you don't see your computer as a source in the File Manager app, try the following:
1. Minimize the File Manager app and verify that you don't see the The Work Space icon icon on the app. If you see this
icon, use the File Manager app in your personal space.
2. On the home screen, swipe down from the top of the screen.
3. Verify that your device is connected to a wireless network.
4. Tap Image Settings.
5. Do the following:
• In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn
on the Use Mobile Network switch.
• In the Device Connections section, verify that the Allow Connections switch is turned on.
If you still can't see your computer files, on your computer, try any of the following:
• Verify that your computer is turned on and not in sleep mode.
• Verify that your computer has an active Internet connection.
• Confirm that you are signed in to your BlackBerry ID in BlackBerry Link.
• Verify that the files that you want to access are in the location that is specified in BlackBerry Link.
• Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different
network and try again.
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I don't see my device in BlackBerry Link
On your device, try the following:
• Swipe down from the top of the screen.Tap Image Settings. In the BlackBerry ID section, verify that you are signed in
using the same BlackBerry ID as on your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn on
the Use Mobile Network switch.
• In the Device Connections section, verify that the Allow Connections switch is turned on.
On your computer, try the following:
• Turn off synchronization applications or antivirus applications temporarily.
• Sign out of BlackBerry Link and sign in again.
• Reset your BlackBerry ID username and password at www.blackberry.com/bbid.
• If you’re using antivirus software on your computer, check that the firewall is not blocking your connection to
BlackBerry Link.
I can't create a backup file that contains all of my device data
Try the following:
• Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data
over a Wi-Fi network.
• On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back
up the data in your personal space.
• Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't back up the data
in your work space if your work space is locked.
• If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data
to your device.
I can't restore a backup file to my device
Try the following:
• Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a
Wi-Fi network.
• On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry
Link can't restore the data to your personal space.
• Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are
trying to restore the backup file to. On your device, try signing in to the BlackBerry ID that is associated with the backup
file.
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• If your device is activated on BlackBerry Enterprise Service 10, verify that you entered the password on your device to
unlock your work space. BlackBerry Link can't restore the data to your work space if your work space is locked.
• If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data
to your device.
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Applications and features
Organizing your apps
To keep all of your apps organized, you can move apps around on the home screen, create folders for your apps, or delete
apps that you no longer use.
Leave an app or close an app
Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see
your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full
screen. Once you minimize an app, you can close it from the home screen.
1. To minimize an app, swipe up from the bottom of the screen. The app is arranged as an Active Frame on the home
screen.
2. To close an app after you minimize it, on the home screen, on an Active Frame, tap Close .
Move an app icon or open app around the home screen
You can rearrange the app icons or open apps on the home screen so that they are where you want them to be. For
instance, if you're right-handed, you can arrange your frequently used apps on the right side of the screen. Then when
you're using your BlackBerry device with one hand, it's easier to open those apps.
1. On the home screen, touch and hold an app icon or open app until all of the icons or open apps start to blink.
2. Drag the icon or app to a different location on the home screen and release your finger.
Illustration of the device with a directional arrow moving diagonally across the screen. At the end of the
arrow is a highlighted box, indicating an icon that was moved.
Add folders to the home screen
You can organize your app icons by adding folders to the home screen. For example, you can add a folder for all of the
games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a
folder to the home screen and put all of your unused apps in that folder.
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1. Touch and hold an app icon until all of the icons start to blink.
2. Drag the app icon on top of another app icon that you want to include in the same folder.
3. Type the name of the folder.
4. Tap Create.
Move an app icon out of a folder
1. In a folder on the home screen, touch and hold an app icon until all of the icons start to blink.
2. Drag the app icon to the bottom of the screen and release.
Rename a folder
1. On the home screen, tap a folder.
2. At the bottom of the screen, touch and hold the folder name.
3. Type the new name of the folder.
4. Tap Rename.
Deleting apps
You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from
the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted.
Delete a downloaded app from BlackBerry World
If you might want to reinstall an app later, you can uninstall it. You can reinstall these apps later without purchasing them
again.
1. On the BlackBerry World home screen, tap The more tabs icon > My World.
2. Tap My Apps & Games.
3. Tap Installed.
4. Touch and hold an item, and tap Uninstall .
• If you think that you might want to reinstall the app later, tap Uninstall.
• If you want to permanently delete the app, tap Delete.
Uninstalled apps and games are listed on your My World screen. To see this list, tap My Apps & Games > Available.
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Delete an app from your home screen
1. On the home screen of your BlackBerry device, touch and hold an app icon until the icons begin to blink.
2. On an app icon, tap the Delete icon .
Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and
the delete icon doesn't appear on these app icons.
Reinstall an app or game
1. On the BlackBerry World home screen, tap The more tabs icon > My World > My Apps & Games.
2. Tap Available.
• To reinstall one app or game, tap The Install icon next to the app or game that you want to install.
• To reinstall multiple apps and games, at the bottom of the screen, tap The More icon > The select more icon .
Tap the apps and games that you want to reinstall. Tap The Install All icon .
When you switch to a new BlackBerry device, some apps you downloaded from BlackBerry World might not be available for
use on your new device. Subject to any statutory rights you may have, you will not be refunded for purchased apps if those
apps are not available for use on your new BlackBerry device.
About the BlackBerry Assistant
You can use the BlackBerry Assistant to perform various personal and work tasks, and interact with your device using
natural language.
The BlackBerry Assistant can make multitasking easier. Instead of navigating to a specific app, you can simply open the
BlackBerry Assistant and speak your requests. The BlackBerry Assistant responds to help you complete the task or
interaction quickly.
If you're in a meeting and need to keep things quiet, you can also type your requests in the BlackBerry Assistant using
natural language. When you type your requests, the BlackBerry Assistant stays silent and responds with only text on the
screen.
When you speak your requests through a Bluetooth enabled device such as a headset, the BlackBerry Assistant responds
with more detailed information and instructions to help you complete tasks without looking at the screen.
Things you can do with the BlackBerry Assistant
You can use the BlackBerry Assistant to perform various tasks within the following apps and services. Depending on your
device language, BlackBerry Assistant settings, or wireless network, you might not be able to perform some of these tasks.
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App or Service Tasks
The Email icon Email
Send an email, reply to an email, and search your email messages.
The BBM icon BBM
Send a BBM message, reply to a BBM message, and search your BBM messages.
The Phone icon Phone
Make a call by using a contact name or phone number, and check or return your missed
calls.
The Calendar icon Calendar
Create a calendar event, edit a calendar event, invite colleagues to a meeting, and search
your calendar.
The Knowledge icon Knowledge
Get answers to thousands of questions with the help of Wolfram Alpha.
The Text Messages icon Text Messaging
Send a text message, reply to a text message, and search your text messages.
The Apps and Settings icon Apps and Settings
Open apps and change some of your device settings.
The Search icon Search
Search the Internet with your preferred search engine, or search your device by keyword.
The Navigation icon Navigation
Get directions to a specific address, city center, or point of interest.
The Alarm icon Alarm
Set a new alarm, change existing alarms to a new time or frequency, and turn off alarms.
The Facebook icon Facebook
Send a Facebook message, search your messages, and update your Facebook status.
The Twitter icon Twitter
Post a tweet, find out what topics are trending, search your Twitter direct messages, and
send a direct message.
The Foursquare icon Foursquare
Check in to your favorite locations with Foursquare.
The music icon Music
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App or Service Tasks
Search your music library, play your favorite songs or playlists, and pause, shuffle, or skip
songs while they play.
The Reminders icon Reminders
Create tasks, notes, and reminders in BlackBerry Remember, and search your tasks,
notes, and reminders.
The Weather icon Weather
Check your local forecast, a different city's forecast, and other weather information.
The Places icon Places
Find businesses and points of interest nearby, or find businesses and points of interest in a
different city.
The Sports icon Sports
Check scores, schedules, standings, and other info for various professional sports leagues
in North America and Europe.
The Movies icon Movies
Check movie times for a specific movie, or check what’s playing at a specific theater.
Learn what you can say or type in the BlackBerry
Assistant
You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant
supports. Depending on your device language, BlackBerry Assistant settings, or wireless network, some apps or services
might not be available.
1. On the BlackBerry Assistant home screen, tap the Info icon .
2. Tap an app or service to see a list of sample requests.
Change your BlackBerry Assistant language settings
If your BlackBerry Assistant language setting is different from your device language setting, your BlackBerry Assistant
experience might be impacted. Text on the screen appears in your device language, but you can say or type requests only
in your BlackBerry Assistant language.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry Assistant.
3. In the Language drop-down list, tap a language.
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Note: The BlackBerry Assistant supports more languages when Full Assistance mode is turned off.
Turn off full assistance mode
When you turn off Full Assistance mode, you can still use the BlackBerry Assistant to dial phone numbers and search your
device. The BlackBerry Assistant supports more languages when Full Assistance mode is turned off.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry Assistant.
3. Turn off the Full Assistance switch.
Change your search settings
You can specify which categories to include in searches, and which search engines to use to extend your searches to the
Internet.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry Assistant > Device Search Settings.
3. Do any of the following:
• To specify which categories to include in searches, tap Categories.
• To specify which search engines to use when you extend your searches to the Internet, tap Extended.
Change your voice interaction settings
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry Assistant.
3. Do any of the following:
• To turn on or turn off voice responses, in the Voice Response drop-down list, tap On or Off.
• To hear voice responses only when you're using a Bluetooth enabled device, in the Voice Response drop-down
list, tap With Bluetooth Device Only.
• To open the BlackBerry Assistant by pressing and holding the mute key, turn on the Activate With Mute Key
switch.
• To open the BlackBerry Assistant with the mute key while your device or screen is locked, turn on the Allow
Activation When Locked switch.
• To censor offensive words in your voice interactions, turn on the Censor Offensive Words switch.
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Calendar
The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking
accounts that you add to your device. The Calendar app presents the info so that you can view all your meetings,
appointments, tasks, alarms, and events in one place.
About the Calendar app
If you subscribe to public calendars, such as movie theater calendars or school calendars, the events from those calendars
can also appear in the Calendar app.
Even if you don't add any accounts to your device, you can still use the Calendar app to create and manage meetings,
appointments, and events.
Keyboard shortcuts: Calendar app
Action Shortcut
Go to today Press T
Go to a date Press G
Go to the week view Press W
Go to the month view Press M
Go to the previous day, week, or month Press P
Go to the next day, week, or month Press N
Go to the schedule view Press D
Go to the agenda view Press A
Create a new event Press C
Search your events Press S
Edit an event Open an event and press E.
Subscribe to a public calendar on your device
Make sure you have the address for the public calendar in iCalShare (ICS) format.
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You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the
Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the
owner can change events in a public calendar.You can also open public calendar links in the BlackBerry Browser or in an
email and quickly add them to the calendar in the Calendar app.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon > Accounts > The Add Account icon > Subscribed Calendar.
3. In the Calendar Name field, enter a name for the calendar.
4. In the Server Address field, enter the address for the public calendar in ICS format.
5. Tap Done.
View your events
You can view your calendar events for a day, week, or month. You can also go to a particular date in any calendar view by
tapping The Go to Date icon .
1. In the Calendar app, tap The More icon .
2. Do one of the following:
• To view events for a single day, tap The Day View icon .
• To view events for a week, tap The Week View icon . Try using the pinch gesture to zoom in and see a more
detailed view.
• To view events for a month, tap The Month View icon .
• To view a year, in month view, swipe left.
• To see an agenda view, tap The Agenda icon .
Tip: To scroll through multiple months in your calendar, in the month view, swipe up or down on the screen.
Find email and files associated with an event
Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if
you're meeting with people to review a document, your device might show that document.
1. In the Calendar app, tap an event.
2. Tap Emails.
Create an event in the Calendar app
1. In the Calendar app, tap The Add icon .
2. Enter the information for the event.
3. Tap Save.
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Tip: In any schedule view (for example, in the day schedule view or in the week schedule view), you can create an event by
just tapping a spot on the schedule. Tap the new event block that appears, to change the event.
Invite people to an event
If your account supports adding participants to events, then you can add participants either when you create the event, or
after. If you added a Microsoft Exchange work account, you can connect to the remote server to add people who aren't in
your contact list.
When you create or change an event, tap the Participants field.
• If the person that you want to add is in your contact list, start typing a name. Tap the name in the list.
• If the person that you want to add is in your organization, and you added your work account to your device, type the
name. Tap Look up.
Tip: Some accounts might let you view the participants' availability. After you add the participants to the event, tap the
event time. If participants have a schedule conflict, their names appear in red next to the time slider at the top of the
screen. To find a time that works for everyone, tap The Availability icon and move the slider until the participants' names
turn green.
Add a location to an event
When you create or change an event, do one of the following:
• To type a location manually, in the Location field, type a location.
• To open the Maps app and choose a location, in the Location field, tap The Map icon . Choose a location.
Schedule a recurring event
1. When you create or change an event, tap the time for the event.
2. In the Repeats drop-down list, tap an option.
3. When you're finished, tap The Back icon .
Change the availability status or reminder time for an event
When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's
availability status and the reminder time. You can change these settings.
1. When you create or change an event, tap the Calendar drop-down list.
• To change the availability status, in the Status drop-down list, tap Busy, Out of Office, Free, or Tentative.
• To change the reminder time, in the Reminder drop-down list, tap an option.
2. Tap Save.
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Add conference call details to an event
When you add conference call details to a meeting or event, participants with BlackBerry devices can use the Join Now
feature to join the conference call without dialing the various numbers and conference call bridges.
Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually
add the details to each conference call meeting.
1. When you create or change an event, tap the Calendar drop-down list.
2. In the Conference drop-down list, do one of the following:
• To add new conference call details to your event, tap Add Bridge. Enter a name, the phone numbers, and the
access codes. Tap Save.
• If you have conference call details saved in your Calendar app settings, tap a conference call bridge.
Add a task to the Calendar app
When you add a task to the Calendar app, your task is added to both the Calendar app and the Remember app.
1. In the Calendar app, tap The More icon > The Add Task icon .
2. Enter your task details.
3. Tap Save.
Tip: To see your task in the Remember app, on the home screen, open the app.
Hide a calendar
You can temporarily hide calendars from the main view in your Calendar app.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap Manage Calendars .
3. Clear the check box beside the calendar that you want to hide.
Change or delete an event
If you're the organizer of an event, you can change or delete it.
In the Calendar app, touch and hold an event.
• To change an event, tap Edit . Make your changes. Tap Save.
• To delete an event, tap Delete .
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Create a follow-up meeting
When you create a follow-up meeting, the meeting details such as the participants, subject, and notes from the original
event are added to the follow-up meeting. Follow-up meetings can be created from past and future calendar events.
1. Open a calendar event.
2. Tap The More icon > The Follow Up icon .
3. Enter the information for the follow-up meeting.
4. Tap Save.
Join a conference call from a meeting reminder
If a meeting in your calendar includes conference call info, you might be able to join the call with one tap instead of dialing
the conference call numbers manually.
In the meeting reminder, tap Join Now.
Save conference call details in the Calendar app
You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your
meeting invitations.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap The Settings icon > Mobile Conferencing > The Add Bridge icon .
3. Enter the conference call bridge information, such as phone numbers and access codes.
4. Tap Save.
Add WebEx details to an event
If you download the Cisco WebEx Meetings app, and have a valid account that allows the scheduling of WebEx meetings,
you can add WebEx details to the calendar events that you organize that have at least one participant.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your BlackBerry device. If your calendar event is associated with a personal email account, the Cisco
WebEx Meetings app must be installed in the personal space on your device.
1. When you create a calendar event, tap the Calendar drop-down list.
2. Turn on the Add WebEx switch.
3. Tap Save.
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4. On the WebEx Meeting screen, enter your WebEx password.
5. Tap Schedule.
WebEx details are added to the notes section of the event.
Add WebEx details to an existing event
If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your
BlackBerry device, you can add WebEx details to the existing event.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx
Meetings app must be installed in the personal space on your device.
1. When you change an event, tap The More icon .
2. Tap The Add WebEx icon .
3. On the WebEx Meeting screen, enter your WebEx password.
4. Tap Schedule.
WebEx details are added to the notes section of the event, and an update with the details is sent to the event participants.
Edit WebEx details for an existing event
If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your
BlackBerry device, you can edit the WebEx details for the existing event.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx
Meetings app must be installed in the personal space on your device.
1. When you change your event, enter the updated information such as the event time or participants, and tap Save.
2. On the WebEx Meeting screen, change the details to match the updated information in the event. Enter your WebEx
password.
3. Tap Schedule.
WebEx details are added to the notes section of the event, and an update with the details is sent to the event participants.
Join a WebEx event
To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx
Meetings app must be installed in the personal space on your device.
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To join a calendar event that includes WebEx details, do one of the following:
• In a calendar reminder, tap Start WebEx.
• In a calendar event, on the event screen, tap Start WebEx, or tap The More icon > The Start WebEx icon .
Send an "I will be late" message
If you will be late for a meeting or event, you can quickly send a message to let other participants know.
1. Open the event, either from the BlackBerry Calendar app or from the event reminder.
2. Tap The More actions icon > The I'm Running Late icon .
3. In the dialog box, move the slider to indicate how late you will be.
4. Tap Email All Participants or Email Organizer.
Share a file with meeting participants
You can use email to share the files on your BlackBerry device with other meeting participants.
1. Touch and hold a file.
2. Tap The Share icon > Meeting Participants.
3. Tap a meeting.
4. On the Compose screen, type a message.
5. Tap Send.
Customizing Calendar app settings
You can customize your calendar settings to help you manage your schedule as productively as possible.
Change your default calendar
When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Accounts.
3. Tap Set defaults .
4. To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop-down
list, tap a calendar.
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Enable Meeting Mode
When you turn on Meeting Mode, your phone notifications are automatically silenced during the meetings you have
scheduled in the Calendar app. When meetings end, your notifications automatically return to your normal settings.
Note: Meeting Mode only silences phone notifications during meetings that are accepted. Notifications are not silenced
during meetings that are free or tentatively accepted.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap The Settings icon > Meeting Mode.
3. Turn on the Meeting Mode switch.
Change the email address to use with each calendar
If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When
you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
The email address that you use must already be added to your device. Some accounts don't allow you to change the email
address (for example, your work account).
1. In the Calendar app, swipe down from the top of the screen.
2. Tap The Settings icon > Meeting Invitation Settings.
3. Beneath a calendar, in the drop-down list, tap an email address.
Change default settings for events
You can change the default length, reminder times, and snooze intervals for your events or meetings.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap The Settings icon Settings > General.
• To change how long your meetings are scheduled for, in the Meeting Duration drop-down list, tap a new duration.
• To change the default reminder time for events, in the Meeting Reminder or All-Day Meeting Reminder drop-
down list, tap a new time.
• To change the snooze intervals, in the Snooze Interval drop-down list, tap a new snooze time.
Change how your calendar is displayed
1. In the Calendar app, swipe down from the top of the screen.
2. Tap The Settings icon Settings > General.
• To change the day that the week starts on, in the First Day of the Week drop-down list, tap a day.
• To change the week to a 5-day work week, or a 7-day full week, in the Week View drop-down list, tap an option.
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• To view week numbers, turn on the Display Week Numbers switch.
• To change the date that the year starts on, in the First Week of the Year drop-down lists, tap a date.
• To change your daily working hours, in the Working Hours section, in the Start and End drop-down lists, tap a
time.
Troubleshooting: Calendar app
I can't sync my calendar
Try the following:
• If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization
for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap The Settings icon >
Accounts. Tap an account. Check that the Sync Calendar switch is turned on.
• If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the
calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
• If your calendar still isn't in sync, try removing and re-adding the account that the calendar is associated with.
I can't reply to or send meeting invitations
Check that you added an email account that has an integrated calendar. Some accounts might not include a calendar
feature.
New or updated events aren't appearing in my calendar
You might need to refresh your calendars. In the Calendar app, tap The More icon > The Refresh icon .
I have duplicate calendar entries
If you imported calendar entries using BlackBerry Link, you might see duplicate entries on your device after syncing your
device and computer.
You can remove duplicates by deleting duplicates in your address book, or by clearing your local data on your device.
To remove duplicate calendar entries by deleting your local device data, do the following:
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Accounts.
3. Tap The More actions icon .
4. Tap Clear Local Calendar.
CAUTION: Clearing your local data will permanently delete any calendar entries that you saved just locally to your device.
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Contacts
When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is
integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant
messages and events or share your pictures and videos.
About the Contacts app
If you added an email account or social networking account to your device, contacts from those accounts can appear in
your contact list. It's simple to find the people that you want to connect with because your device automatically merges
contacts who share first and last names, email addresses, or mobile phone numbers.
Keyboard shortcuts: Contacts
Action Shortcut
Search for a contact In the contact list, start typing a contact's name.
Edit a contact In the contact list, tap a contact. Press E.
Go to the top of a contact's details In a contact's details, press T.
Go to the bottom of a contact's details In a contact's details, press B.
Adding contacts to the Contacts app
There are a variety of ways that you can add contacts to the Contacts app.
Add a contact to the Contacts app
1. In the Contacts app, tap The New Contact icon .
2. Enter the information for the contact. For additional fields, tap The Add Field icon. .
3. If you have a work account and BlackBerry Balance is set up on your BlackBerry device, to save the contact in your
work space, at the top of the screen, tap Work. After you start adding the contact information, you can't save the
contact in your personal space.
4. Tap Save.
Tip: To choose the account or storage location for a contact, tap the Save to button at the top of the screen. Select the
checkbox beside an account or storage location.
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Copy contacts to and from your SIM card
Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to
easily transfer contacts from one device to another. When you insert a SIM card into your BlackBerry device, you can view
contacts that are stored on the SIM card in your contact list. You can copy the SIM card contacts to your device memory so
that the contacts are available to you even if the SIM card is removed.
You can also use BlackBerry Link to back up your contacts on a computer.
Note: If you added a work account to your device and your administrator turned on BlackBerry Balance, you can't copy
work contacts to your SIM card.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap The Settings icon .
• To copy all the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card.
• To copy all the contacts from your device memory to your SIM card, tap Copy Contacts from Device to SIM Card.
• To view your SIM card contacts and decide which ones you want to copy to your device, tap Manage SIM Card
Contacts.
Disable automatic contact merging
Your BlackBerry device automatically merges contacts when it's clear those contacts are the same person (for example,
they share the same first and last names, mobile phone number, BlackBerry ID and so on). You can choose whether or not
you want your device to merge your contacts automatically. To disable automatic contact merging:
1. In the Contacts app, swipe down from the top of the screen.
2. Tap The Settings icon .
3. Turn off the Automatically Merge Contacts switch.
Tip: If you also want to unmerge your existing contacts, turn on the Unmerge Existing Contacts switch.
Add a contact from the Calls screen
1. In the Phone app, tap The Calls icon .
2. Touch and hold a phone number.
3. Tap The Add To Contacts icon .
• To add the phone number to an existing contact entry, tap a contact from the list.
• To add the contact as a new contact, tap The New icon .
4. Tap Save.
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Import contact card information to your contact list
If someone shares a contact card with you (also known as a vCard or .vcf file), you can add that contact information to the
contact list on your BlackBerry device.
1. Tap the contact card.
2. Do one of the following:
• If the contact card contains one contact only, tap The Save icon .
• If the contact card contains multiple contacts, tap Import.
Contact views
When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info,
like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking
accounts that you added to your device, like Twitter or LinkedIn. Other info can be added by you. There are three tabs, or
views, that you can tap through.
Details
This view shows you an overview of contacts' details: how to contact them, where they work, their birthdays, and so
on. You can tap on phone numbers or email addresses to start connecting with contacts.
Updates
This view shows you your contacts' most recent updates from social networking apps like Twitter and Facebook. If
you added a contact's company name, the Updates view also shows you news about that company. Tap on an
update to see it in a social networking app or the browser.
Activity
This view shows you upcoming and past interactions with your contacts. Tap on any activity to go directly to that
event on your device.
Changing contacts in the Contacts app
Add or change a picture for a contact
1. In the Contacts app, tap a contact > The Edit icon .
• To use a picture from a social networking account that you added, tap one of the available pictures at the top of
the screen.
• To use a saved picture, in the picture area, tap The Add a Picture icon . Browse to the picture.
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• To take a picture with the camera, in the picture area, tap The Add a Picture icon . Tap The Camera icon . Take a
picture. If necessary, crop or edit the picture. Tap Done.
2. Tap Save.
Change info for a contact
1. In the Contacts app, tap a contact > Edit contact .
2. Make your changes. For additional fields, tap Add Field .
3. Tap Save.
Delete a contact
1. Touch and hold a contact.
2. Tap Delete .
Copy a contact to another account or storage location
If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or
to your SIM card.
1. In the Contacts app, touch and hold a contact.
2. Tap The Copy to icon .
3. Select the checkbox beside an account or storage location.
4. Tap Done.
Create a contact group in the Contacts app
You can group contacts together so that you can easily send messages to everyone in the group, set up meetings, and
share files. You can find your groups in the contact list or filter your contact list to show just your contact groups.
1. In the Contacts app, tap The New Group icon .
2. In the Group Name field, type a name for the contact group.
3. Tap The Add Contacts icon .
4. Select the contacts to add to the group.
5. Tap Done.
6. Tap Save.
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Add a contact to a contact group
1. In the Contacts app, tap a contact group.
2. Tap The Edit icon > The Add Contacts icon .
3. Select the contacts to add to the group.
4. Tap Done.
5. Tap Save.
Remove a contact from a contact group
1. In the Contacts app, tap a contact group.
2. Tap The Edit icon .
3. Beside the contact's name, tap The Clear icon .
4. Tap Save.
Rename a contact group
1. In the Contacts app, tap a contact group.
2. Tap The Edit icon .
3. In the Group Name field, type a new name for the group.
4. Tap Save.
Add a contact to your favorites
When you add contacts to your favorites, their pictures appear at the top of your contact list so that you can quickly
connect with them.
1. In the Contacts app, touch and hold a contact.
2. Tap The Add to Favorites icon .
Related information
Add a contact or number to your speed dial list,38
Contact someone
1. Touch and hold a contact.
2. Tap how you want to reach the contact.
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Related information
Add a contact or number to your speed dial list,38
Set a custom ring tone for a contact
1. In the Contacts app, tap a contact.
2. Tap The Edit icon .
3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications.
4. Tap a notification type, and make your changes.
5. Tap Back.
6. Tap Save.
Tip: In addition to the ring tone, you can also customize other settings for a contact, such as notification volume levels, and
the LED color that appears on your device when they send you a message or call you.
Search for a contact
Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that
you're looking for.
In the Contacts app, tap Search .
• To search contacts from your contact list, just start typing. When the contact appears, tap the contact.
• To search contacts from a remote address book (for example, your company's address book), type the contact's name.
Tap Remote Search.
Filtering contacts
There are different ways to change which contacts you see in your contact list.
View contacts by account or type
You can quickly filter your contact list, to see only specific contacts (for example, BBM or contact groups).
1. In the Contacts app, tap The More icon .
2. Tap the type of contacts that you want to see.
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Hide a set of contacts
You can completely remove a type of account from your contact list. For example, if you mainly follow celebrities on Twitter,
you might not want to see them in your contact list.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap The Settings icon .
3. In the Show Account in Contact List section, turn off the switch beside the account that you want to remove.
Sort your contacts in the Contacts app
By default, your contacts are sorted by first name, but you can also sort by last name or company name.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap The Settings icon .
3. In the Sort Contacts by drop-down list, tap a sort option.
Share a contact
You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally.
1. In the Contacts app, touch and hold a contact.
2. Tap Share Contact .
Troubleshooting: Contacts
My contacts weren't merged automatically
Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for
example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see
duplicate entries in your contact list, you can merge those contacts into one entry.
1. In the Contacts app, touch and hold a contact.
2. Tap Select More .
3. Tap the contacts that you want to merge.
4. Tap The Link Contacts icon .
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My contacts' pictures change sometimes
If you added a social networking account to your BlackBerry device and you're using a profile picture as a contact's
picture, then the picture changes when your contact changes his or her profile picture.
I have duplicate contact entries
If you imported contact entries using BlackBerry Link, you might see duplicate entries on your device after syncing your
device and computer.
You can remove duplicates by merging contacts on your device, or by clearing your local data on your device.
To remove duplicate contact entries by deleting your local device data, do the following:
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Accounts.
3. Tap The More actions icon .
4. Tap Clear Local Contacts.
CAUTION: Clearing your local data will permanently delete any contact entries that you saved only locally to your device.
Clock
The Clock app is made up of four screens. On the Alarm Clock screen, you can turn on or turn off your alarm, set your alarm
time, and add multiple alarms. On the World Clock screen, you can view the time in other parts of the world. You can also
use the stopwatch and set a timer from the Clock app.
Keyboard shortcuts: Clock
Using the stopwatch
• On the Stopwatch screen, to start or stop the stopwatch, press the Space key .
• On the Stopwatch screen, to reset the stopwatch and clear lap results, press the Delete key .
Using the timer
• On the Timer screen, to start or stop the timer, press the Space key .
• On the Stopwatch screen, to reset the timer, press the Delete key .
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Setting the alarm clock
Set an alarm
1. Tap the More Tabs icon > The Alarm Clock icon .
2. At the bottom of the screen, turn on the Alarm switch.
3. Touch and hold the dial outside of the clock face.
4. Slide the dial around the clock face to your desired time.
Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm
time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm
is set for.
Set additional alarms
You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at
different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone,
recurrence, and snooze duration for each alarm.
1. Tap the More Tabs icon > The Alarm Clock icon .
2. Do one of the following:
• If you have only one alarm set, tap the Add Alarm icon .
• If you have two or more alarms set, tap The alarm list icon > the Add Alarm icon .
3. Type an alarm name.
4. Set an alarm time, recurrence, tone, and snooze duration.
5. Tap Save.
Tip: Once you have set multiple alarms, you can quickly adjust the different alarm times by touching and holding any of the
dials outside of the clock face and sliding the dial around the clock face to your desired time.
Manage your additional alarms
1. Tap the More Tabs icon > The Alarm Clock icon > the Alarm List icon .
2. Do any of the following:
• To turn on or turn off an alarm, next to the alarm, tap the switch.
• To change the alarm name, time, tone, recurrence, or snooze duration, tap an alarm.
• To delete an alarm, touch and hold an alarm. Tap the Delete icon .
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Change your alarm tone
1. Tap the More Tabs icon > The Alarm Clock icon .
2. Tap the Alarm List icon
3. Tap an alarm.
4. Tap Alarm Tone.
5. Select one of the alarm tone options.
Tip: To use music you have added or downloaded to your BlackBerry device, tap the Add Music Icon .
Set an alarm for multiple days
1. Tap the More Tabs icon > The Alarm Clock icon .
2. Tap the Alarm List icon
3. Tap an alarm.
4. Tap Recurrence.
• To set a daily alarm, turn on the Daily switch.
• To set an alarm to recur on specific days, select the check box next to one or more days.
Set the snooze
1. Tap the More Tabs icon > The Alarm Clock icon .
2. Tap the Alarm List icon
3. Tap an alarm.
4. Tap Snooze.
5. Select a length of time.
Stopwatch
1. Tap the More Tabs icon > Stopwatch .
2. Tap The Start icon .
3. To start a new lap, tap Lap.
To view your lap times, swipe from right to left.
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Timer
Set the timer
1. Tap the More Tabs icon > Timer .
2. Touch and hold the dial outside of the clock face.
3. Slide the dial around the clock face to your desired time.
4. Tap The Start icon .
Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap
the time that appears at the bottom of the screen. Scroll up or down to adjust the hours, minutes, and seconds that the
timer is set for.
Change your timer tone
1. Tap the More Tabs icon > Timer .
2. At the bottom of the screen, tap the time.
3. Tap Timer Tone.
4. Tap a timer tone.
Tip: To use music you have added or downloaded to your BlackBerry device, tap Add Music.
World clock
If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world
clock screen to quickly see the time in a variety of cities around the world.
Add a city to the world clock screen
1. Tap the More Tabs icon > World clock .
2. Tap The Add Location icon .
3. Enter a location.
4. Tap a city.
Tip: After you add a city to the world clock screen, tap the city name to check the weather in that city.
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Delete a city from the world clock screen
1. Tap the More Tabs icon > World clock .
2. Touch and hold a city.
3. Tap the Delete icon .
Turn on bedside mode
When bedside mode is turned on, you're not notified of new messages, but any alarms that you have set will sound and
your BlackBerry device displays the time, dimly lit. You can also set the option to hear only phone calls when in bedside
mode.
1. In the Clock app, swipe down from the top of the screen.
2. Tap The Bedside mode icon .
Tip: When your alarm goes off in bedside mode, you can tap anywhere on the screen to snooze the alarm. To turn off the
alarm in bedside mode, swipe up from the bottom of the screen.
Change your bedside mode settings
By default, all of your notifications are set to silent in bedside mode, and your wireless connections stay turned on. When in
bedside mode, you can choose to hear only phone calls, or you can choose to turn off all wireless connections.
1. In the Clock app, swipe down from the top of the screen.
2. Tap the Clock Settings icon .
3. Do any of the following:
• To turn on only your phone ringer while in bedside mode, turn on the Phone Calls in Bedside Mode switch.
• To turn off all wireless connections in bedside mode, turn off the Wireless Connections in Bedside Mode switch.
Change the clock face
1. In the Clock app, swipe down from the top of the screen.
2. Tap the Clock Settings icon .
3. Tap the Clock Face drop-down list.
4. Tap a clock face type.
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BlackBerry World
Find and download your favorite apps and games with BlackBerry World! You can browse featured and top downloaded
items, browse items by category, and search by keyword. You can also read and write reviews and recommend apps to
others.
For more information on BlackBerry World, see the BlackBerry World User Guide.
Search for apps and games
You can search the entire BlackBerry World storefront, or you can choose to search for a specific type of item. For example,
you can choose to search for only games or apps.
• To search the entire BlackBerry World storefront, on the BlackBerry World home screen, tap Search .
• To search in a specific section, tap The more tabs icon . Tap Apps or Games. Tap Search .
• To search using a recent search term, tap Search . Tap a recent search term.
Browse categories
The BlackBerry World storefront is divided into two sections: games and apps. Within each section is a list of categories.
For example, in the games section, you can find categories such as arcade games, card games, and sports games.
1. On the BlackBerry World home screen, tap Categories .
2. Tap Games or Apps.
3. Tap a category.
4. If necessary, tap a subcategory.
Tip: After you browse to a subcategory of apps or games, you can filter the list of apps or games to show only free items,
items for sale, or items with a specific star rating. To filter a list of apps or games in a subcategory, tap All Apps or New
Arrivals. Tap The Filter icon .
Scan a QR code
If you see a QR code, you can scan it to find a specific item in the BlackBerry World storefront. QR codes commonly appear
on websites, posters, or other promotional materials.
1. In the BlackBerry World storefront, swipe down from the top of the screen.
2. Tap Scan Barcode .
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Delete a recent search term
1. On the BlackBerry World storefront home screen, tap Search .
2. Next to a search term, tap The remove icon .
Turn on private browsing
You can turn on private browsing if you don't want your recent search terms to appear on your Search screen or you don't
want your recently viewed items displayed on the My World screen.
1. In the BlackBerry World storefront, swipe down from the top of the screen.
2. Tap The Settings icon > General.
3. Turn on the Private Browsing switch.
Note: After you turn on private browsing, your saved searches and recently viewed items aren't displayed. However, when
private browsing is turned off, your saved searches and recently viewed items are restored.
Download and buy apps and games
Apps and games that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry
device, and on up to four additional devices without your having to pay for the items again.
1. In the BlackBerry World storefront, tap an item.
2. In the upper-right corner of the screen, tap the button with the price displayed on it.
3. If necessary, enter your BlackBerry ID password.
4. To change your payment method before you pay for an item, tap the Payment Options icon. Tap a payment method.
5. Tap Purchase.
Tip: To share an app or game, tap Share .
Buy a subscription to an app or a game
You might be required to pay a recurring subscription fee for some apps and games, or for certain features and additional
items within an app or game that you have already downloaded. Your subscription automatically renews until you cancel it.
The BlackBerry World storefront is designed to send you a reminder email before and after each subscription is renewed.
On the Details screen for an app, a game, or an item, tap the button with the price displayed on it.
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Cancel a subscription
1. On the BlackBerry World storefront home screen, tap The more tabs icon > My World > My Apps & Games.
2. Tap Subscriptions.
3. Tap an app, a game, or an item.
4. Tap Unsubscribe.
Redeem a promo code
1. In BlackBerry World, swipe down from the top of the screen.
2. Tap the Redeem icon .
3. Enter the promo code.
4. Complete the instructions on the screen.
Change your payment options
1. In the BlackBerry World storefront, swipe down from the top of the screen.
2. Tap The settings icon > Payment Options.
3. Enter your BlackBerry ID password.
4. Tap a payment option.
5. Do any of the following:
• To add a new payment method, tap The add icon .
• To set a default payment method, tap The set as default icon .
• To edit a payment method, tap The edit icon .
• To delete a payment method, tap The delete icon .
6. Complete the instructions on the screen.
About BlackBerry Guardian
Feel safe and secure when you download apps and games from BlackBerry World with BlackBerry Guardian.
BlackBerry Guardian evaluates all apps and games in BlackBerry World before they're made available for downloading.
BlackBerry Guardian is designed to protect you from downloading apps and games that might include malicious software
or privacy concerns. The BlackBerry Guardian icon in the BlackBerry World storefront indicates that the app or game has
been evaluated for malicious software or privacy concerns.
BlackBerry Guardian also incorporates technology from software security leader Trend Micro. BlackBerry Guardian is
constantly evolving to help identify the most advanced forms of malicious software and privacy concerns.
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If malicious software is discovered in an app or game after it's available, the app or game is removed from BlackBerry
World.
Android apps
Get apps and games designed for Android smartphones and install them on your BlackBerry device using the Amazon
Appstore!
Downloading and installing Android apps from the
Amazon Appstore
Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the
Amazon Appstore.
After you download an app from the Amazon Appstore, tap Install at the top of the screen. You can also check out the Help
screen in the Amazon Appstore for more info.
Downloading and installing Android apps from other
sources
In addition to using BlackBerry World and the Amazon Appstore to download apps and games, you can also get Android
apps and games from various third-party websites and mobile market apps. Most websites and mobile market apps include
an installation button that appears after you download an Android app file. You can also install an app file by opening it in
the File Manager app on your BlackBerry device.
If you can't find an app file that you downloaded, you can search for the app name in the File Manager app. Most Android
apps include the file name extension .apk. To search for all the Android app files that you downloaded, try searching the
File Manager app for .apk.
CAUTION:
Apps that you install from sources other than BlackBerry World might not be reviewed by BlackBerry. These apps might
pose a risk to your device and personal data. You should only install apps from trusted sources.
While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might
make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with
alternate services (such as mapping services).
If you don't want to accept these potential risks and limitations, you should not install apps from sources other than
BlackBerry World.
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Change your Android app installation settings
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > App Manager > Installing Apps.
3. Do any of the following:
• To allow the installation of Android apps from sources other than the Amazon Appstore, turn on the Allow Apps
from Other Sources to be Installed switch.
• To stop inspecting Android apps and identify apps that are potentially harmful to your device or data, turn off the
Inspect Apps Before Installing switch.
Navigating within an Android app
In Android apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous
screen.
Do any of the following:
• To see the additional actions that you can perform, in an app, swipe down from the top of the screen.
• To show or hide the action bar at the bottom of the screen, swipe down from the top of the screen. Tap Show or Hide.
• To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally
up and to the left.
Illustration of an arrow representing a touch moving from below and halfway across the screen,
diagonally up and to the left.
Maps and GPS
Keep moving in the right direction with BlackBerry Maps, GPS, and the Compass app. You can search for points of interest,
get turn-by-turn directions, and much more.
BlackBerry Maps icons
Icon Description
The Locate Me icon Show your current location on the map.
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Icon Description
The My Places icon See your Recents, Favorites, and Contacts locations.
The Get Route icon Get route directions.
The Pin icon View places that you search for or have added to the map. Purple icons are used to
identify locations that you have searched for. Blue icons illustrate places that you have
added to the map.
The Clear Map icon Clear the places that you have pinned and added to the map.
The Map icon Go to the map screen.
Search for a place or an address on a map
You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the
results on the map.
1. In the Maps app, in the search field, enter an address or a descriptive word, such as "coffee" or "hospital."
2. Do one of the following:
• To view all of the search results as pins on the map, press the Enter key.
• To view a specific search result as a pin on the map, tap a search result.
3. On the map, to view more information about the location, including phone numbers and reviews, tap the location
name.
4. To get directions, next to a search result or location, tap The Get Route icon .
Tip: When you search for a type of location, for example "gas stations," and you view all of the search results as pins on the
map, you can view a detailed list of the types of gas stations and information about each location. To view the list, after you
view the search results as pins on the map, in the upper-right corner of the screen, tap The More Tabs icon .
Pin a place on a map
In BlackBerry Maps, you can add pins to your map to track where you're going or to mark points of interest.
In the Maps app, do one of the following:
• On the map screen, touch and hold the place that you want to pin.
• On the search results screen, tap a search result.
To clear all of the pins from a map, on the map screen, tap The More Actions icon > The Clear Map icon .
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Get directions
Verify that location services are turned on and that your BlackBerry device has established a GPS connection.
1. In the Maps app, find a place by doing one of the following:
• On the map screen, search for an address or a place using the search field. In the search results, tap a place.
• On the map screen, locate a pin that you added to the map. Tap the pin.
• On the map screen, tap The More Actions icon > The My Places icon . Tap Recents, Favorites, or Contacts. Tap
an address, a place, or a contact.
2. Tap The Get Route icon .
3. To begin receiving turn-by-turn directions, tap The Get Route icon .
To stop turn-by-turn directions in the map view or detail view, tap The Clear Map icon . To stop turn-by-turn directions in
the street-level view, tap anywhere on the screen. Tap The Clear Map icon .
Switch to the map or detail view for turn-by-turn directions
By default, turn-by-turn directions start with the street-level view of the route.
To switch to one of the high-level views, do one of the following:
• To view a list of directions to your destination, tap the List icon .
• To view an overview of the route on a map, tap the Map View icon .
To return to the street-level view of the route, tap the Back icon .
Show or hide traffic
If traffic data is available, you can display it as you view a map, or view or listen to turn-by-turn directions in the street-level
view.
Do one of the following:
• On the map screen, tap The More Actions icon > The Show Traffic icon .
• When viewing or listening to turn-by-turn directions in the street-level view, tap The More Actions icon > The Show
Traffic icon .
To hide traffic data, tap The More Actions icon > The Hide Traffic icon .
Mute voice-guided directions
By default, voice-guided directions are turned on.
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1. If you are in the map view or the detail list view, to return to the street-level view, tap the Navigation icon .
2. To turn off voice-guided directions, tap the Mute icon .
Change your route preferences
You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can
set your route to avoid toll roads, highways, car-sharing lanes, or ferries. You can also set the type of route that you want to
take (fastest, simplest, or shortest).
1. In the Maps app, swipe down from the top of the screen.
2. Tap The Settings icon > Route Options.
3. Turn on the switches for the types of things that you want to avoid. Tap the type of route that you want to take.
Recalculate routes
While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong
turn or would like alternative directions.
1. If you are in the street-level view, to show the navigation bar, tap the screen.
2. Tap the More icon > the Update route icon .
My places
In BlackBerry Maps, you can find your favorites, recent places, and contacts' places on the My Places tab.
Add a place to the Favorites screen
1. In the Maps app, tap The More Actions icon > The My Places icon .
2. Tap The Favorites icon .
3. On the Add Favorite screen, select a place from the list or tap New Entry.
4. If necessary, enter any additional information.
5. Tap Save.
Tip: You can also add places to the Favorites screen by touching and holding a search result or contact name and
tapping The Add Favorite icon .
To remove a place from the Favorites screen, tap The More Actions icon > The My Places icon . Tap Favorites. Touch and
hold the place that you want to remove. Tap The Remove Favorite icon .
Add your work or home address
In BlackBerry Maps, you can add your work and home addresses to save time when planning trips and getting directions.
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1. In the Maps app, tap The More Actions icon > The My Places icon .
2. Do one of the following:
• Tap The More Actions icon > Add Home.
• Tap The More Actions icon > Add Work.
View your recent places
BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them
again.
1. In the Maps app, tap The More Actions menu > The My Places icon .
2. Tap Recents.
Clear your recent places
You can clear the list of recently viewed places in BlackBerry Maps.
Tip: If you have places that you want to keep so that you don't have to search for them again, add them as a favorite before
you permanently clear the list.
1. In the Maps app, swipe down from the top of the screen.
2. Tap The Settings icon > Clear History.
3. Do one of the following:
• To delete your history, recent destinations, and searches, tap Clear Recents.
• To delete your recent places and searches, and reset the app to the default settings, tap Reset Maps.
View a contact’s address on a map
If you have added an address to an entry in the Contacts app, you can view the contact's location on a map and get
directions.
1. In the Map app, tap The More Actions icon > The My Places icon .
2. Tap Contacts.
3. Touch and hold a contact's name.
4. Tap The Map icon .
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Changing settings for Maps
Switch between kilometers or miles
BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers)
measurements, as set in your device settings.
1. In the Maps app, swipe down from the top of the screen.
2. Tap Settings > Units of Measure.
3. Tap Change Device Settings.
Change default route settings
If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route,
such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
1. In the Maps app, swipe down from the top of the screen.
2. Tap Settings > Route Options.
Switch between voice-guided prompts and tones
BlackBerry Maps can prompt you about upcoming turns using voice directions or tones.
1. In the Maps app, swipe down from the top of the screen.
2. Tap Settings > Navigation Audio.
3. Tap an option.
Turn on Night Mode
1. In the Maps app, swipe down from the top of the screen.
2. Tap The Settings icon > Night Mode.
3. Do one of the following:
• Tap Automatic.
• Tap On.
• Tap Off.
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Change the map language to local
In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently
viewing.
1. In the Maps app, swipe down from the top of the screen.
2. Tap The Settings icon > Map Settings.
3. Tap Local.
About location services
You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your
location. Location-based applications can use GPS technology and other information to provide you with information, such
as driving directions.
Turn on or turn off location services
Some apps require GPS location information to work as expected.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Location Services.
3. Turn on Location Services.
Change location permissions for apps
You can review and remove any GPS location-related permissions that individual apps have requested. Some apps require
specific permissions to work as expected.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Application Permissions.
3. Tap an app.
4. Tap a switch.
Turn on or turn off location-based ads
If location-based ads are turned on, apps using the Advertising Service can use your GPS location to present more relevant
promotional content or offers. No data that personally identifies you is ever shared with third-party advertisers.
1. On the home screen, swipe down from the top of the screen.
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2. Tap Image Settings > Location Services.
3. Turn on Location-based Ads.
Turn on or turn off traffic data
If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to
BlackBerry applications.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Location Services.
3. Turn on Traffic Data Collection.
About the compass
The digital compass on your BlackBerry device works like a regular compass, but also includes more features. For
example, you can choose whether the compass points to true north or magnetic north. The compass also works in any
direction or orientation, including upside down.
Get a compass reading
To get a compass reading, rotate and tilt your BlackBerry device.
The current direction that you're facing appears at the top of the screen.
Point the compass to true north or to magnetic north
You can choose to navigate with your compass using either true north or magnetic north. Magnetic north, which is what a
standard compass points to, can be influenced by several factors and isn't constant. True north, or geographical north, is
what you would see on a paper map and is constant. If you would prefer to navigate based on true north (for example, if you
are using your compass to follow a map) you must turn on GPS.
In the compass app, do one of the following:
• To navigate based on true north, at the bottom of the screen, turn on the switch.
• To navigate based on magnetic north, at the bottom of the screen, turn off the switch.
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Troubleshooting: Compass
I'm not getting an accurate reading from the compass
Try the following actions:
• If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or
electronics.
• If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to
connect to GPS satellites. Try moving outside or near a window in order to establish a GPS connection.
I'm seeing the interference indicator when I try to use the compass
The interference indicator appears on the screen when something is interfering with the compass on your BlackBerry
device.
Try the following action:
• Move your device away from metal, then rotate and tilt your device until the indicator disappears.
Browser
With the BlackBerry Browser, you can browse the Internet, stream video, switch between multiple tabs, download files,
share links to webpages, and more.
Browsing the Internet
Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device.
Keyboard shortcuts: Browser
Action Shortcut
Go forward one page Press N
Go back one page Press P
Find text on a page Press S
Open the address bar Press U
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Action Shortcut
Open your bookmarks Press K
Open your history Press H
Open your tabs Press W
Enter reader mode Press R
Refresh a webpage Press L
Zoom in Press I
Zoom out Press O
Go to the top of a webpage Press T
Go to the bottom of a webpage Press B
Move down the screen Press The Space key
Move up the screen Press The Shift key and The Space key
Go to a website
1. Type a web address or search term into the address bar at the bottom of the BlackBerry Browser.
2. Press The Enter key .
Tip: To maximize your screen space, the address bar disappears after a few seconds. To bring it back, swipe down on the
screen.
Change the current search engine
After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it
again.
1. While you're typing a search term in the Browser, tap the search engine icon in the top right corner of the screen.
2. Tap the search engine that you want to use.
Add a new search engine
You can add search engines so that they are available in the drop-down list when you search for a term in the BlackBerry
Browser.
Note: This feature is not available for some search providers.
1. Open the BlackBerry Browser.
2. Navigate to a search engine (for example, www.wikipedia.org).
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3. Search for a term or subject.
4. On the search results page, tap The More icon > The Add Search icon .
5. Tap Add.
Remove a search engine
1. Open the BlackBerry Browser and type a search term in the address bar.
2. Tap the search engine icon in the upper-right corner of the screen.
3. Touch and hold a search engine.
4. Tap The Remove icon .
Using Browser tabs
Just like on your computer’s browser, you can open multiple webpages in tabs and switch between the tabs quickly.
Open, switch between, or close tabs
In the BlackBerry Browser, tap The Tabs icon .
• To open a tab, tap The Add New Tab icon .
• To switch between tabs, tap a tab.
• To close a tab, on the tab that you want to close, tap The close tab icon .
Tip: Close a tab when you're finished with it to improve the performance of the Browser.
Open a link in a new tab
1. In the Browser, touch and hold a link.
2. Tap Open Link in New Tab .
Share a link or picture
You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more.
In the BlackBerry Browser, do one of the following:
• To share the webpage that you're looking at, tap More actions > Share .
• To share a link or a picture, touch and hold the link or picture. Tap The Share icon .
Search for text on a webpage
On a webpage, tap More actions > Find on Page .
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View webpages in a reader-friendly format
To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads, you can use the
reader mode.
On a webpage, tap More actions > Reader .
Change text size in reader mode
Do one of the following:
• To increase the text size, tap Increase Text .
• To decrease the text size, tap Decrease text .
Change the background color in reader mode
Tap The More icon > The Invert Colors icon .
Find files that you downloaded
After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and
share it.
In the Browser, tap More actions > Downloads .
Clear your list of downloaded files
In the Browser, tap More actions > Downloads > Clear downloads .
Add a website to your home screen
You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the
browser first.
On a website, tap More actions > Add to Home Screen .
Save a webpage
You can save a webpage in HTML format so that you can access the webpage when you're offline, or send the webpage as
an attachment.
1. On a webpage, tap The More icon > The Save Page icon .
2. Choose the location that you want to save the webpage in.
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Changing your Browser settings
Customize the Browser start screen
You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show
thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous
Browser session.
1. In the Browser, tap The More menu > The Settings icon > Display and Actions.
2. Tap the On Startup Show drop-down list.
• To set a specific home page, tap My Home Page. Type a web address.
• To show thumbnails of the webpages that you visited recently or frequently, tap New Tab Page.
• To open the webpages from your previous Browser session, tap My Tabs From Last Time.
Bookmarks and browsing history
Bookmark your favorite webpages so that you can easily access them the next time you use the BlackBerry Browser.
Bookmark a favorite webpage
On a webpage, tap More actions > Add to Bookmarks .
View your Browser bookmarks
In the BlackBerry Browser, tap The Tabs, Bookmarks, and History icon > The Bookmarks icon .
View your bookmarks by tags or in a list
1. In the BlackBerry Browser, tap The Tabs, Bookmarks, and History icon > The Bookmarks icon .
2. Tap Tags or The Switch to List icon .
Organizing your bookmarks
It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for.
Change your bookmarks
You can change the name or web address of a bookmark.
1. In the Browser, tap Tabs, Bookmarks, and History > Bookmarks .
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2. Touch and hold a bookmark.
3. Tap Edit Bookmark .
4. Type a new name or web address.
Add, rename, or delete a bookmark tag
Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might use tags to
organize your favorite news-related webpages or blogs.
In the BlackBerry Browser, tap The Tabs, Bookmarks, and History icon > The Bookmarks icon .
• To add a tag, touch and hold a bookmark. Tap The Edit Bookmark icon . In the Add tags field, type a tag name.
• To rename a tag, tap Tags. Touch and hold a tag. Tap The Edit Tag icon . Type a new name for the tag.
• To remove a tag from a bookmark, touch and hold a bookmark. Tap The Edit Bookmark icon . Tap a tag.
• To delete all instances of a tag, tap Tags. Touch and hold a tag. Tap The Delete icon .
Delete a bookmark
1. In the Browser, tap Tabs, Bookmarks, and History > Bookmarks .
2. Touch and hold a bookmark.
3. Tap Delete .
View your browsing history
1. In the Browser, on a webpage, tap The Tab icon .
2. Tap The History icon .
To close your browsing history, tap The Back icon .
Tip: To view a webpage in your history, on a webpage, touch and hold The Back icon until your history appears.
Delete your browsing history
1. In the Browser, tap The Tab icon .
2. Tap The History icon .
• To delete all of your browsing history, tap The Delete icon .
• To delete a specific webpage from your browsing history, touch and hold the thumbnail for the webpage. Tap The
Delete icon .
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Browsing safely
To help you browse safely, you can check the certificates for a website, change the security settings, and change
permissions for specific websites in the BlackBerry Browser.
About website certificates
Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use
certificates to help prove authenticity. If a website has a certificate, certificate icons appear beside the web address bar.
Website certificate icons
Icon Description
EV Certificate icon The website's identity has been verified by an extended validation certificate from a trusted
certificate authority.
DV Certificate icon The website's identity has been verified by a domain-validated certificate from a trusted
certificate authority.
Mixed Certificate icon Some parts of the website are secure and other parts of the website are not. Use caution if you
enter sensitive information on the website.
Unknown Certificate
icon
The website might be unsafe because the certificate is unknown. Entering sensitive
information on the website is not recommended.
Change Browser security settings
In the Browser, tap More actions > The Settings icon > Privacy and Security.
Security settings
Remove History Items
Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry
Browser history.
Private Browsing
Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is
open. When you close the Browser, the information is automatically deleted.
Block Pop-ups
Choose whether or not to allow pop-up windows to appear in your browsing session.
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Accept Cookies
Let websites use cookies to send and receive information between the website and the Browser. Cookies can be
helpful because websites can use them to remember information about your preferences and user information, but
cookies can pose a privacy risk as well.
Clear Cookies and Other Data
Clear all of your saved Browser information.
Clear History
Clear your Browser history.
Change permissions for specific websites
As you browse the Internet, you might grant permissions to allow websites to access information, such as your location. You
can remove those permissions at any time.
1. In the Browser, tap More actions > The Settings icon > Site Permissions.
2. Tap a website. Tap Edit.
3. Tap Delete beside the permissions that you want to remove.
4. Tap Done.
Troubleshooting: Browser
I can't watch a video online
While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and
some websites block content from being viewed on mobile devices. For more information about supported video formats,
search the Help.
The Smart Tags application explained
The Smart Tags app takes bits of information and transforms the info into a smart tag. Info can include text, websites and
other URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag,
display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows
you to store the smart tags that you receive and use them or pass them on later.
Instead of handing out business cards, try creating your own smart tag that contains your contact information so that with
just a click, recipients can call, text, or send you an email. Have an event coming up? Try making a smart tag that contains
the event information, then copying the smart tag to a writeable NFC tag that is attached to a small gift for your guests.
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
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Scan a QR Code, barcode, or an NFC tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
When you scan a QR Code or barcode by using the Smart Tags app, your device saves the information as a smart tag.
When you scan an NFC tag, your device opens the information in the corresponding application type. You can save the
information as a smart tag by opening the Smart Tags app before you scan the NFC tag.
Do any of the following:
• To scan a QR Code or barcode, open the Smart Tags app. Tap The Scan icon . Tap The Scan icon or The Scan
Barcode icon . Hold your device so that all four corners of the QR Code or barcode appear on your screen.
• To scan an NFC tag, tap the back of your device against the NFC tag.
Delete a smart tag from your device
1. In the Smart Tags app, tap The More icon > The Select More icon .
2. Select one or more tags that you want to delete.
3. Tap The More icon > The Delete icon .
Create your own smart tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.
1. In the Smart Tags app, tap The Create icon .
2. Tap a tag type.
3. In the fields that appear on the screen, enter the necessary information.
Tip: You can group multiple tags together. Press and hold an existing tag. Tap Add. Repeat Steps 2 and 3 to create a tag.
Smart tag types
More smart tag types might be available depending on the apps installed on your BlackBerry device.
Web
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Use to create a smart tag that, when opened, takes you to a webpage.
Smart Triggers
Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various settings on your
device.
Wi-Fi
Use to create a smart tag that, when written to an NFC tag and then tapped on, connects you to a specified Wi-Fi
network.
Bluetooth
Use to create a smart tag that, when written to an NFC tag and then tapped on, pairs you with a specified Bluetooth
enabled device.
Contact
Use to create a smart tag that, when opened, adds the contact information in the Contacts app.
Event
Use to create a smart tag that, when opened, creates an appointment in the Calendar app.
Geo Location
Use to create a smart tag that, when opened, searches for directions in the Maps application.
Phone
Use to create a smart tag that, when opened, calls a phone number.
Email
Use to create a smart tag that, when opened, composes an email. When you create the tag you can fill in the
Subject and Message fields to prepopulate these fields when the tag is opened, or you can leave these fields blank.
Text Message
Use to create a smart tag that, when opened, composes a text message (SMS or MMS). When you create the tag
you can fill in the Message field to prepopulate this field when the tag is opened, or you can leave this field blank.
Text
Use to create a smart tag that displays a message.
Other
Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For
example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart
tag for your app.
Favorite a smart tag
You can make smart tags easier to find if you mark them as favorites.
1. In the Smart Tags app, touch and hold the tag that you want to favorite.
2. Tap The Add to Favorites icon .
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View your favorite smart tags
In the Smart Tags app, tap The More Tabs icon > The Favorites icon .
Share a smart tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
In the Smart Tags app, touch and hold a tag.
• To display the smart tag as a QR Code for another device to scan, tap The show as barcode icon .
• To share the smart tag through a message, such as an email or text message, or to share the smart tag with an
application, such as BlackBerry Remember, tap The Share icon . Tap a message type or application.
• To send the smart tag to another NFC-enabled BlackBerry device, tap The Share icon > NFC. Align the backs of the
devices.
• To copy the smart tag to a writeable NFC tag, tap The Write To NFC Tag icon . Tap your device against the NFC tag.
Tip: NFC tags are often sold as stickers. If you copy your smart tag to an NFC tag sticker, you can stick your smart tags
nearly anywhere.
Lock a smart tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
If you copy a smart tag to a writeable NFC tag, and you plan to leave the NFC tag in a public space, you should lock the NFC
tag to prevent tampering. When an NFC tag is locked it can't be unlocked, changed, or erased.
1. In the Smart Tags app, tap The More icon > The lock NFC tag icon .
2. Align the back of your BlackBerry device with the tag.
Change a smart tag title
1. In the Smart Tags app, touch and hold a smart tag.
2. Tap The Edit icon .
3. Enter a title.
4. Tap Save
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Erase smart tag information from an NFC tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
If the NFC tag isn't locked, you can erase the smart tag information that is stored on it.
1. In the Smart Tags app, tap The More icon > The Erase NFC tag icon Erase NFC tag .
2. Align the back of your BlackBerry device with an NFC tag.
File Manager
You can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access
files that are saved in the cloud.
Viewing files
View files on your device
To view a file in File Manager:
1. Tap a folder.
2. Tap a file that you want to view.
To go back, tap The Back icon .
Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe
down from the top of the screen. Tap Switch to Work .
View files on connected devices or networks
You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by
a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To
access a file stored on another device:
1. Tap The More icon .
2. Tap a device.
Files and folders stored on the selected device appear in File Manager when opened or when viewed.
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Managing your files
Rename a file or folder
File Manager allows you to make changes to file and folder names, such as fixing a typo or word. To rename a file or folder:
1. Touch and hold a file or folder.
2. Tap The Rename icon .
Tip: To change a file type, touch and hold a file. Tap The Properties icon > The Edit icon .
Add a folder
When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following:
1. Navigate to where you want to add a new folder.
2. Tap The More icon .
3. Tap The Add Folder icon .
Note: You might not have pre-defined folders on a connected device or drive, such as a computer or a media card.
Search for an item in File Manager
1. Tap The Search icon .
2. Enter all, or part, of the name of the item you are searching for.
Note: To search for an item on a connected device, you must perform the search when the device is open in File Manager.
Sort files and folders
You can view your files and folders in order by name, date, type, or size. You can also decide whether to view your files and
folders in ascending or descending order.
Tip: To change the way you view your files and folders, tap The List icon to view them as a list or The Grid icon to view
them as a grid.
Tap The More icon > The Sort icon .
• To change the way files and folders are sorted, tap Sort > Name, Date, Type, or Size.
• To change the order of your files and folders, tap Order > Ascending, or Descending.
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Select multiple files
1. Tap The More icon .
2. Tap The Select icon .
3. Tap the items that you want to select.
To deselect an item that you have tapped in error, tap the item again.
Transferring files
Share files
1. Touch and hold a file.
2. Tap The Share icon .
3. Choose a destination.
Tip: To share multiple files, tap The More icon > The Select icon . Tap the files you want to share. Tap the Share icon .
Move a file
1. Touch and hold a file or folder.
2. Tap the Move icon .
3. Navigate to where you want to move the file.
4. Tap Move.
Copy a file
1. Touch and hold a file or folder.
2. Tap The Copy icon .
3. Navigate to where you want to copy the file or folder.
4. Tap Paste.
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Working with zip files
Zip files and folders
Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also
zip all of the files in a particular folder using the Zip All option.
Touch and hold a file or folder.
• To zip a single file or folder, tap The Zip icon .
• To zip multiple files or folders, tap the Select icon . Tap the files or folders you want to zip, then tap The Zip icon .
Unzip a file
You can unzip files, and also preview their contents. When you unzip a file, a folder is created with the same name as the
zip file. The unzipped contents can be viewed in this folder.
• To preview the contents of a zip file, tap the file.
• To unzip a file, touch and hold a zip file. Tap The Unzip icon .
Calculator
You can use the Calculator app on your BlackBerry device for more than just adding and subtracting. Switch between
standard and scientific calculator views, convert a unit of measurement, calculate a tip, and more.
Switch between a scientific or standard calculator
Using the Caculator app, you can easily change the calculator mode with the swipe of a finger.
1. In the Calculator app, tap Calculator.
2. To switch between scientific or standard calculator mode, swipe left or right on the calculator keypad.
Convert a unit of measurement
You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator
includes many different types of measurements that you can convert, such as temperature, volume, and weight. You can
easily convert units of measurement and quickly get back to what you were doing.
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1. In the Calculator app, tap Converter.
2. Choose a measurement type, the unit to convert from, and the unit to convert to.
3. Enter the value that you want to convert.
Calculate a tip
When you're at a restaurant, you can use the tip calculator to figure out how much of a tip to leave. You can customize your
calculations to specify the number of people included on the bill and the percentage of the bill or to calculate a percentage
for the tip. The tip calculator can also calculate how much each person owes on a bill, making it easy to divide up a bill
among a table of people.
1. In the Calculator app, tap Tip.
2. In The bill field, enter the total of the bill.
3. In the Tip field, enter a percentage.
4. In the Number of People field, enter the number of people you are splitting the bill with.
5. To round the totals up, tap the Round Upwards check mark.
View your previous calculations
1. In the Calculator app, tap Calculator.
2. To view your previous calculations, in the answer field, tap The Previous Calculations icon .
3. To hide your previous calculations and return to the calculator keypad, tap The More Tabs icon again.
To clear all of your previous calculations, tap The Delete icon .
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Productivity and work
Switch between your personal space and
work space
When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal
space and work space.
Tip: To differentiate between your personal space and work space, you can set a different wallpaper for your personal
space.
1. From the home screen, to switch between spaces, swipe down from the top of the screen. Tap Switch to Personal or
Switch to Work.
2. From your personal space or work space, do any of the following:
• To switch between your personal pictures and work pictures, in the Pictures app, tap The More Actions icon . Tap
Open Personal Pictures or Open Work Pictures.
• To switch between your personal files and work files, in Adobe Reader, Documents To Go, or File Manager, tap
The More Tabs icon . Tap Personal Space or Work Space.
When you switch between personal files and work files, the app opens a second instance of the application in the
personal space or work space you are currently in.
About BlackBerry Balance and your work
space
BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry
device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so
that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally
copying work data into a personal app, or displaying confidential work data during a BBM Video chat. If your administrator
turns on BlackBerry Balance, your adminstrator can also specify security policies that turn on and turn off features on your
device. For information about the security policies set on your device, contact your administrator.
By default, your device uses the personal space. You can it use for activities such as taking pictures, downloading videos,
playing games online, saving files to a media card, and posting on a social network.
In your work space, you can access your work email, contacts, and calendar, create work documents, and browse to
corporate intranet sites. Your work space can include a separate version of BlackBerry World that contains the applications
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you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work
space to reveal the details about your work data.
You can access both personal data and work data from certain places, such as Search.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps, and personal data in the personal space on your
device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the
screen. Tap Image Settings > BlackBerry Balance. Turn on the Work Password switch. Type a password.
2. On the home screen, swipe down from the top of the screen.
• To immediately lock your work space, tap The unlocked icon for the work space .
• To automatically lock your work space after a set amount of time, tap Image Settings > BlackBerry Balance. In
the Lock Work Space After drop-down list, select a time interval.
Take care to remember your work space password. If you forget your password, contact your administrator to have it reset.
If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents
are deleted.
Change your work space password
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry Balance. Do one of the following:
• To change your work space password, tap Change Password. Type a new password.
• To unlock your work space and BlackBerry device using the same password, turn on the Use as my device
password switch. Type your device password. Type your work space password.
• To set the maximum number of times you can type you work space password incorrectly, in the Password
Attempt Limit drop-down list, select a number.
Take care to remember your work space password. If you forget your password, contact your administrator to have it reset.
If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents
are deleted.
Delete your work space
If you no longer want to associate your device with your organization's network, you can remove only your work space. The
apps and files stored in your personal space are left intact.
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CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files,
messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry Balance > The Delete Work Space icon .
3. Type blackberry.
Tip: If you plan to give away or recycle your device, remember to delete all of the data on your device by performing a
security wipe, and remove your SIM card and media card.
Does my device have BlackBerry Balance?
BlackBerry Balance is available only on BlackBerry devices associated with an Enterprise Mobility Management solution
from BlackBerry.
To confirm if your device uses BlackBerry Balance, do one of the following:
• On the home screen, swipe down from the top of the screen. If you see Switch to Work or Switch to Personal,
BlackBerry Balance is installed.
• On the home screen, swipe down from the top of the screen. Tap Image Settings > About. In the Category drop-down
list, scroll and look for Work Space. If you don't see that, or you see Work Space Only, your device isn't set up to use
BlackBerry Balance.
How do I set up BlackBerry Balance?
Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise Mobility
Management (EMM) solution from BlackBerry. After your admin sets up BlackBerry Balance, a work space is automatically
added to your BlackBerry device and you are prompted to finish the activation.
For more information about EMM solutions from BlackBerry, visit blackberry.com/business.html and docs.blackberry.com.
What content is in my work space and my personal
space?
If your administrator turns on BlackBerry Balance technology, your device data, apps, and network access are separated
so that you have a work space and a personal space on your BlackBerry device.
Work apps that are open appear with the Briefcase icon on the home screen.
Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry 10 OS might be
available in your work space, personal space, or both. The following table describes the default behavior for most
BlackBerry 10 OS apps. The table doesn't describe the behavior of apps that you purchase from BlackBerry World or that
your administrator sends to your device.
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Description Apps and features
These apps and features are available only in your work
space and they display work data.
• BlackBerry Work Drives
• BlackBerry World – Work
• BlackBerry Enterprise IM
These apps and features are available only in your personal
space and they display personal data.
Depending on the rules set by your administrator, you might
have access to work contacts in the Phone, BBM, and text
messaging apps.
Note: The Camera app is also available in the work space
but the app saves pictures to your personal space.
• BBM
• BlackBerry Protect
• BlackBerry Story Maker
• BlackBerry World
• Box
• Calculator
• Camera
• Clock
• Compass
• Dropbox
• Evernote
• Facebook
• Foursquare
• Games
• LinkedIn
• Media card
• Music
• Phone
• SIM card
• Smart Tags
• BlackBerry Story Maker
• Text messaging (SMS and MMS)
• Twitter
• Video camera
• Videos
• Voice dialing
• Weather
• YouTube
These apps and features are available in your work space
and personal space. Your work data and personal data are
displayed together.
• BlackBerry Hub
• BlackBerry Assistant
• BlackBerry Remember
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Description Apps and features
• Calendar
• Contacts
These apps and features are available in your work space
and personal space. Depending on which space you open
an app in, you can access either your work data or personal
data. You can open two instances of these apps at the same
time.
Depending on the rules set by your administrator, some
apps might not appear in your work space.
• Adobe Reader
• BlackBerry Maps
• BlackBerry Browser
• Documents To Go
• File Manager
• Pictures
Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, depending on the rules set by your administrator, you or your
administrator can allow work apps to access your organization's Wi-Fi or VPN network.
On the home screen, swipe down from the top of the screen. Tap Image Settings > BlackBerry Balance. If the Allow
Personal Apps to Use Work Networks switch is on, you can use personal apps on your organization's network.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps
that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only
accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from
your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal
space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but
you can't use a picture that you downloaded from an email message sent to your work account.
What happens to my device data if I leave my
organization?
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work
space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store
personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that
personal data is deleted from your device when your administrator deletes your work space.
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Your administrator can delete all of your device data, including your personal content. This feature helps to secure your
device if your device was lost or stolen.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if your work account is associated with an Enterprise Mobility Management
(EMM) solution from BlackBerry, and services aren't correctly activated on the SIM card in your device. If the EMM solution
from BlackBerry detects that the security of your device is compromised, your device might also be quarantined.
If your device is quarantined, your administrator notifies you that your device can't access your work space until you resolve
the issue. Your administrator might delete the data on your device, prevent access to unlock your device, or remove your
device from your organization's network.
To correct the problem and leave quarantine, try using a different SIM card or changing your wireless service plan. If the
security of your device has been compromised, you might need to wipe your device to delete all of the data. For further
assistance, contact your administrator.
BlackBerry Blend
You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet.
When you use BlackBerry Blend, you can access your messages, files, events, and contacts on your computer or tablet the
same way you'd use them on your device.
About BlackBerry Blend
You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet.
When you use BlackBerry Blend, you can access your messages, files, and certain apps on your computer or tablet the
same way you'd use them on your device. Discreet, on-screen notifications alert you to incoming messages, chats, and
updates.
You can use BlackBerry Blend on a computer or tablet to:
• View and respond to some messages and chats from different accounts in the BlackBerry Hub.
• Access your BBM chats, groups, and channels.
• Access your text messages (SMS).
• View and update your calendar events and contacts.
• Copy and transfer files between your device and computer or tablet.
• Open a browser with a secure connection to view private information from your organization's intranet, if your device is
associated with a BlackBerry Enterprise Service 10.
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For more information about using BlackBerry Blend on your computer or tablet, visit www.blackberry.com/
blackberryblend.
Turn on mobile network access for BlackBerry Blend
BlackBerry Blend works when your device is connected to a Wi-Fi or mobile network , or a computer using a USB cable
connection. To turn on the mobile network connection:
1. On your device, on the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Device Connections.
3. Turn on the Use Mobile Network switch.
Using a mobile network connection might result in higher data charges.
Add BlackBerry Blend to Quick Settings
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Quick Settings.
3. Select the BlackBerry Blend checkbox.
If you have many quick settings items, you can swipe right or left to see BlackBerry Blend.
Disconnect your device from BlackBerry Blend
If you're away from your computer or tablet, and want to stop a BlackBerry Blend session, you can use your device to
disconnect.
1. In the BlackBerry Blend app, touch and hold the computer or tablet that is connected to your device.
2. Tap Disconnect.
If you want to prevent BlackBerry Blend from connecting to your device without deleting the paired computer or tablet, turn
off the switch next to the paired computer or tablet.
Delete paired computers or tablets
Computers and tablets that you paired with BlackBerry Blend appear in the BlackBerry Blend app on your device.
1. In the BlackBerry Blend app, touch and hold the paired computer or tablet.
2. Tap The Delete icon .
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Remember
BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to
remember. With the Remember app, you can sort your information as entries in folders or lists, categorize the entries with
tags, record voice notes that are related to the entries, and add due dates to entries so that you don't forget to complete a
task.
Collecting and organizing tasks, notes, and more with
the Remember app
If you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As you're browsing
the Internet on your device, you can send trip-related websites to the folder. When you remember something you need to
do before the trip, you can add a to-do item to the folder, and add a due date to the item so that you don't forget about it.
Everything you need to remember about the trip is in one place.
The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work
email account to your device, your tasks, notes and flagged messages from your work account are kept in sync with the
Remember app. If you added an Evernote account to your device, you can access your Evernote notebooks in the
Remember app and sync your Remember folders to Evernote.
Adding a folder, task list, or an entry to the Remember
app
Create folders, task lists, or entries in the Remember app to help you stay organized. The more entries you add, the easier it
is to track items on your to-do list.
Create a folder or task list in the Remember app
1. Tap Notes to create a new folder or Tasks to create a new task list.
2. Tap The More icon > The New Folder icon .
3. Type a name for the folder or task list.
4. To sync your folder or task list with an account (for example, an Evernote account), choose an account from the Save
to drop-down list.
5. To change the color of the folder, tap a different color swatch.
6. Tap Save.
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Add an entry to the Remember app
When you add an entry to BlackBerry Remember, in most cases you can choose between a note or task. Tasks include a
completion checkbox and the option to add a due date or reminder. When you create a new task, it also appears in the
Calendar app. If you add an entry to a folder that's synced with one of your accounts, you might not be able to choose
whether the entry is a note or task.
1. Tap Notes or Tasks.
2. Tap The New icon .
3. Enter the information for the entry, such as a title, notes, tags, and a due date.
4. Tap Save.
Add a due date and reminder time to a task
When you add a due date to a task in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app.
To receive a reminder, you must add a specific reminder time to your task.
1. While you're adding or changing a task:
• To add a due date, turn on the Due Date switch. Tap Date. Select a date.
• To add a reminder time, turn on the Reminder switch. Tap Date. Select a reminder date and time.
2. Tap Save.
Set up a recurring task
When you create or change a task in BlackBerry Remember, you can set it so that it repeats. You can customize recurring
tasks so that they repeat every day, on specific days or times, or at specific intervals. You can even create a regenerating
task that re-creates itself when you want it to.
1. While you're adding or changing a task, tap Recurrence.
2. Do any of the following:
• To set how often your task repeats, in the Repeats drop-down list, tap an option.
• To set when the recurring task begins, in the Start drop-down list, select a date.
• To set when the task should end, in the End drop-down, tap an option.
Add tags to an entry
Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries containing recipes, and
then filter your entries by that tag.
1. In the Remember app, tap an entry.
2. Tap Tags.
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3. Type your tag name.
Format the text in an entry
Depending on the account that your entry is associated with, you might be able to apply formatting to italicize, bold, or
underline text, create lists, or change the text size and color.
1. In the Remember app, tap an entry.
2. In the Additional notes field, tap The Format icon .
Hide synchronized folders in the Remember app
When you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the tasks and notes from
that account appear as synchronized folders in the Remember app. To hide these folders:
1. On the home screen, swipe down from the top of the screen.
2. Tap The Settings icon Settings > Accounts.
3. Tap an account.
4. On the Edit Account screen, turn off the Sync Tasks switch.
Record a voice note in the Remember app
You can use BlackBerry Remember to record voice notes.
1. In a folder, task list, or on the Tasks or Notes screen, tap The Voice Note icon .
2. Tap The record icon .
3. Speak your voice note.
4. When you're finished, tap The stop recording icon > Done.
Tip: You can also take pictures without leaving the Remember app. To take a picture, in an entry or on the Tasks or Notes
screen, tap The Camera icon .
Send something to the Remember app
Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents
To Go files to BlackBerry Remember.
1. In an app, touch and hold the item that you want to send to the Remember app.
2. Tap Share > Remember.
3. Edit the item if necessary.
4. Tap Save.
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Changing a folder, task list, or entry in the Remember
app
Change an entry
1. In the Remember app, tap an entry.
2. Make your changes.
3. Tap Save.
Convert an entry to a note or a task
When you change an entry in the Remember app, you can convert its format, for example, from a note to a task.
1. Tap the folder name or, if your entry isn't saved to a folder, tap Unfiled.
2. Tap Task or Note.
3. Select a folder or tap None.
Move an entry to a different folder
If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non-
work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account
supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
1. In the Remember app, touch and hold an entry.
2. Tap The Move icon , and select a new location for the entry.
3. Tap Move.
Change the color of a folder or a task list
1. In the Remember app, touch and hold a folder or a task list.
2. Tap The Edit icon .
3. Tap a color.
4. Tap Save.
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Delete a folder, task list, or entry in the Remember app
CAUTION: If you delete a folder or task list, the entries inside are also deleted.
1. In the Remember app, touch and hold a folder, task list, or entry.
2. Tap The Delete icon .
Viewing and searching your entries in the Remember
app
There are several ways to sort through or view your entries in the Remember app. You can use the search feature to easily
find the entries you need.
Search for an entry in the Remember app
1. Open a folder or task list.
2. Start typing your search term.
3. Tap a result.
View Remember entries that have the same tag
If you added tags to your BlackBerry Remember entries, you can filter entries by those tags.
1. In the Remember app, tap Tags.
2. Tap a tag to view entries with that tag.
Sort your Remember app entries
Note: Depending on whether you are sorting tasks or notes, some of these options might not be available.
1. Tap The More icon .
2. Tap The Sort Order icon .
3. In the Sort Order drop-down list, select one of the following:
•Due Date
•Title
•Creation Date
•Last Modified Date
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Change the default view in the Remember app
You can set the default view so that when you open BlackBerry Remember, you see what's important to you.
1. In a folder or on the Remember folder screen, swipe down from the top of the screen.
2. Tap The Settings icon .
3. In the Default View drop-down list, select one of the following:
•Tasks View
•Notes View
•Tags View
•Most Recent
Restart the app for the changes to take effect.
Troubleshooting: Remember app
I can't add due dates, tags, voice notes, or attachments to an entry
If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry
device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder.
I can't send something to the Remember app
Some items can't be sent directly to BlackBerry Remember. You should be able to send photos, videos, audio files,
websites, contacts, and Documents To Go files to the Remember app.
You might not be able to share certain items into folders that are synced with a work account.
I can't open a folder in the Remember app
If your device is set up to use BlackBerry Balance, you might need to enter your work space password to access all of your
folders and entries.
1. In the Remember app, at the top of the screen, tap Tap to Unlock Work Space.
2. Enter your work space password.
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Documents To Go
Using Documents To Go, you can create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets.
You can also edit, view, and present Microsoft PowerPoint presentations on your BlackBerry device.
For more information on Documents To Go, see the Documents To Go User Guide.
Print To Go
Print To Go allows you to print various files from your computer to a BlackBerry device that is associated with your
BlackBerry ID over the wireless network.
For more information on Print To Go, see the Print To Go User Guide.
BlackBerry World for Work
In the BlackBerry World for Work storefront, you can find apps that your company recommends and apps and games that
your company allows you to install. Apps that are required or recommended by your company are found on the Company
Apps screen, while the apps that your company allows you to install are on the Public Apps screen.
BlackBerry World for Work is located in the work space on your BlackBerry device. The apps and games that you download
from BlackBerry World for Work can be used only in your work space. You can buy apps from BlackBerry World for Work
using the same payment method that you selected in the BlackBerry World storefront.
For more information about BlackBerry World for Work, see the BlackBerry World for Work User Guide.
Enterprise IM
Enterprise IM on your BlackBerry 10 device provides you with access to your organization’s instant messaging service. You
can chat with other users to stay informed and connected between meetings, at lunch, and while you're on the go.
Enterprise IM User Guide
Enterprise IM for Cisco
Enterprise IM for Cisco on your BlackBerry 10 device provides you with access to your organization’s instant messaging
and presence services. You can chat with other users to stay informed and connected between meetings, at lunch, and
while you're on the go.
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Enterprise IM for Cisco User Guide
BlackBerry Bridge
Connect your BlackBerry 10 device to a BlackBerry PlayBook tablet to view items on your tablet's larger screen, use your
smartphone as a remote control, and more.
For more information, see the BlackBerry Bridge User Guide.
BlackBerry Travel
The BlackBerry Travel app is your personal travel assistant. You can use the app to help you monitor your upcoming flights,
create a travel itinerary, and book hotels, rental cars, and limousines. You can also use the BlackBerry Travel app while
you're traveling to find local points of interest, calculate currency exchange rates, and monitor the weather in the city
you've traveled to.
For more information on BlackBerry Travel, see the BlackBerry Travel User Guide.
BlackBerry Work Drives
You can use the BlackBerry Work Drives app to connect to your organization's shared network drive with your BlackBerry
10 device.
BlackBerry Work Drives User Guide
Salesforce
Salesforce allows you to share posts with users and groups in your organization and collaborate with your colleagues.
For more information on Salesforce, see the Salesforce User Guide.
Adobe Reader
Adobe Reader lets you view, annotate, search, complete, and share PDF files on your BlackBerry device.
For more information on Adobe Reader, see the Adobe Reader User Guide.
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Connect to Microsoft OneDrive
The Connect to Microsoft OneDrive app provides a cloud storage space to save and store files off your device. With Connect
to Microsoft OneDrive, you can:
• Back up your files for safekeeping.
• Sync files across various devices so your latest information is available at your fingertips.
• Access files from virtually anywhere.
• Share your documents, pictures, and videos with others.
• Free up storage space on your device by saving files to the cloud.
For more information on Connect to Microsoft OneDrive, see the Connect to Microsoft OneDrive User Guide.
Connect to Dropbox
Connect to Dropbox provides a cloud storage space to save and store files off your device. With Connect to Dropbox, you
can:
• Back up your files for safekeeping.
• Sync files across various devices so your latest information is available at your fingertips.
• Access files from virtually anywhere.
• Share your documents, pictures, and videos with others.
• Free up storage space on your device by saving files to the cloud.
For more information on Connect to Dropbox, see the Connect to Dropbox User Guide.
Box for BlackBerry 10
Box for BlackBerry 10 provides a cloud storage space to save and store files off your device. With Box for BlackBerry 10,
you can:
• Back up your files for safekeeping.
• Sync files across various devices so your latest information is available at your fingertips.
• Access files from virtually anywhere.
• Share your documents, pictures, and videos with others.
• Free up storage space on your device by saving files to the cloud.
For more information on Box for BlackBerry 10, see the Box for BlackBerry 10 User Guide.
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Security and backup
Passwords and locking
There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device.
If you use your device for work, your organization might already have security settings in place, such as requiring a
password to unlock your device.
BlackBerry ID
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you
change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the
same BlackBerry ID for all of your BlackBerry devices.
Log in with your BlackBerry ID to do the following and much more:
• Keep track of your app purchases and payment options from the BlackBerry World storefront.
• Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry device.
• Start and stop BlackBerry Protect.
Password locking and screen locking
While your device is locked, you can still receive notifications of new email and text messages (SMS and MMS), make an
emergency phone call, view your battery charge level, set an alarm, or take a picture.
To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorized use of your
device, you need to set a device password.
In your display and security settings, you can set your device to lock itself after a certain amount of inactivity. You can also
write a custom message that displays on the locked screen.
If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data regularly. By
default, for security reasons your device data is deleted when an incorrect password is entered ten times.
BlackBerry Balance and the work space password
If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance
technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.
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Your administrator may require you to set a work space password to protect files, apps, and data associated with your
organization, such as your work email account. You can use the same password for both your work space and device.
If you enter your work space password more than the allowed number of times, your work space and the contents within it
are deleted. You can reduce or increase the number of allowed work password attempts in your Balance settings.
Note: Your administator might not permit you to change some password lock options for your work space, such as the
password requirement or the timeout duration.
Network lock and unlock code
To use a SIM card from another service provider, for example, if you’re travelling and want to use a local service provider’s
network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone Network
Lock settings for your SIM card.
If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For
assistance, you can contact your service provider.
SIM card PINs
You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to prevent unauthorized
use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another
device, the SIM card can't be used unless the PIN is entered correctly. If you exceed the number of allowed attempts to
enter the SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your wireless service
provider for a PUK code.
A SIM card PIN2 is designed to enable certain phone features like fixed dialing.
To get a SIM card PIN, contact your service provider and turn on SIM card security in your security settings.
Lock or unlock your device
Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.
Related information
Lock your work space,230
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.
Locking the screen doesn't turn off notifications for incoming calls or messages.
Press the Power/Lock key on the top of your device.
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BlackBerry device showing the Power/Lock key on the top of the device.
To unlock the screen, swipe up from the bottom of the screen.
Lock your device with a password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can
set a device password so that you can lock your device when it's in open view or not in use.
1. If you don't have a password, on the home screen, swipe down from the top of the screen. Tap Image Settings >
Security and Privacy > Device Password. Turn on the Device Password switch. Enter a password.
2. To lock your device, do one of the following:
• Press and hold the Power/Lock key. Tap The Lock icon .
• To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of
the screen. Tap Image Settings > Security and Privacy > Device Password. In the Lock Device After drop-down
list, select an interval.
• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of
the screen. Tap Image Settings > Security and Privacy > Device Password. Turn on the Lock Device When
Holstered switch.
• To allow an active app to override when your device locks, for example, so your device does not lock while you are
watching a movie in the Videos app, on the home screen, swipe down from the top of the screen. Tap Image
Settings > Security and Privacy > Device Password. Turn on the Allow Apps to Extend Password Lock Time
switch.
To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your
device password.
Lock your device with your work space password
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can use one
password to unlock your device and your work space.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Device Password > BlackBerry Balance.
3. If prompted, type your work space password.
4. Turn on the Use as my device password switch.
5. Type your device password. Tap OK.
6. Type your work space password. Tap OK.
Unlock your device with a network unlock code
To obtain the unlock codes for your BlackBerry device, contact your service provider.
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Your device might be network locked which allows your device to make a mobile network connection with only your current
service provider. If you plan to travel internationally and you want to use a SIM card from another service provider, you
might need to enter an unlock code.
Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the
screen. Tap Image Settings > About. In the Category drop-down list, tap SIM Card.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > SIM Card.
3. In the Phone Network Lock section, tap a locked item.
4. When prompted, enter the unlock code.
CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of
allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your
service provider.
Change or remove your device password
CAUTION: If you can't remember the password for your BlackBerry device, the only way to change your password or regain
access to your device is to delete all of your data by completing a security wipe.
If BlackBerry Balance technology is set up on your device, depending on the rules set by your administrator, you might not
be able to remove the password for your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Device Password > Change Device Password.
To stop using a password, turn off the Device Password switch.
Related information
Change your work space password,230
How do I reset my device password if I forget it?
Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For
security reasons, the only way that you can reset your password without knowing your current password is to delete all of
your device data. You can do this by entering an incorrect device password multiple times.
BlackBerry recommends that you regularly create and save a backup file on your computer.
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Display text when your device is locked
You can display text on the screen of your BlackBerry device when the device is locked. For example, you can display a
favorite quote, emergency contact information, or your own contact information so that if you lose your device, anyone who
finds it can contact you.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Lock Screen.
3. In the Lock Screen Message fields, type the text.
To delete the text that appears on the screen when your device is locked, delete the text in the Lock Screen Message
fields.
Protect your SIM card with a PIN
You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device. For example, if you lose your
SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.
You can request the PIN for your SIM card from your service provider.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > SIM Card.
3. Turn on the SIM Card PIN Lock switch.
4. Type the SIM card PIN that your service provider gave you.
CAUTION: If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To
unblock your SIM card, contact your service provider.
Change your SIM card PIN
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > SIM Card.
• To change the PIN that protects your SIM card, tap Change PIN 1.
• To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2.
BlackBerry Protect
BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data
if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account.
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Finding and protecting a lost device
After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com and sign in with your
BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring
(even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact
you. If your device is stolen, you can remotely lock it, change the password, or delete all of the data from your device.
If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to
remotely change your password or locate your device.
Set up BlackBerry Protect on your device
To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > BlackBerry Protect.
3. Turn on the BlackBerry Protect switch.
4. To be able to view the current location of your device on a map, tap Location Services. Turn on the Location Services
switch.
Tip: To use BlackBerry Protect features, go to http://protect.blackberry.com and sign in with your BlackBerry ID.
Find more information about BlackBerry Protect
For more information on BlackBerry Protect, see the BlackBerry Protect User Guide.
Troubleshooting: BlackBerry Protect
I can't turn on BlackBerry Protect
If your BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry, this feature
might be turned off by your administrator. To learn about how your device can be protected against loss or theft, contact
your administrator.
Security settings
You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to
restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to
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increase the security of data on your device. And if you need to permanently delete all data from your device, you can wipe
it.
Setting security permissions for apps
BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an
application can access on your BlackBerry device. For example, you can control whether an app can access your email,
contacts, pictures, or the location of your device. Keep in mind that some applications require specific permissions to work.
You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World
storefront.
When you open an app for the first time, your device might display a list of the files and features that the app wants to
access. If something doesn't seem right to you, you can reject the app's request to access an item. For example, you might
download a game that requests access to your messages, which might make sense if the game includes a feature to share
your game score. However, if you aren't comfortable with the game having the ability to compose and view your email
messages, you can turn off access to messages or delete the app. You can view or change permissions for most apps in
your device settings.
For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you
decline, the prompt will appear again the first time you open the app. You can't change the application permissions later
unless you delete and reinstall the app.
Change or view app permissions
In some apps, if you turn off permissions, the app might not work as you expect. If an app isn’t working as you expect it to,
consider turning on some or all of the app permissions.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Application Permissions.
• To view permissions for a particular app, tap an app.
• To view which apps use a particular permission, in the Permissions drop-down list, tap the permission.
3. To turn on or turn off a permission, tap the switch.
4. Restart your BlackBerry device for the change to take effect.
Related information
Turn off your device,120
Wipe your device to delete your data
Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to
permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files,
documents, browser bookmarks, and settings.
1. On the home screen, swipe down from the top of the screen.
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2. Tap Image Settings > Security and Privacy > Security Wipe.
3. Type blackberry.
4. Tap Delete Data.
When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/
Lock key.
Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card and media card.
Related information
Delete your work space,230
Using Parental Controls
Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can
turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people
in the Contacts app.
Parental Controls settings are protected with a password, making them difficult to change or turn off without your
knowledge. You can set your device so that the Parental Controls password is required to add an email or social networking
account, or to purchase an app from the BlackBerry World storefront.
Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available.
Restrict or limit access to features and content
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Parental Controls.
3. Turn on the Parental Controls switch.
4. Enter the Parental Controls password.
5. Tap to change the options.
Import a certificate from your computer
1. Do one of the following:
• To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB
cable. If necessary, on your computer, enter your device password.
• To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen.
Tap Image Settings > Storage and Access. Turn on the Access using Wi-Fi switch. Type a storage access
password. Tap Identification on Network and make note of the Username.
2. On your device, on the home screen, swipe down from the top of the screen.
3. Tap Image Settings > About.
4. In the Category drop-down list, tap Network.
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5. In the Wi-Fi or USB section, make note of the IPv4 address.
6. On your computer, navigate to and copy a certificate file.
• If your computer uses a Windows operating system, in a Run command, type the IP address in the following
format: \\xxx.xxx.xxx.xxx.
• If your computer uses a Mac operating system, select Go > Connect to Server. Type the IP address in the
following format: smb://xxx.xxx.xxx.xxx.
7. Do one of the following:
• If your computer uses a Windows operating system, open the media\downloads folder. If necessary, enter the
username and storage access password.
• If your computer uses a Mac operating system, open the media/downloads folder. If necessary, enter the
username and storage access password.
8. Paste the certificate into the media\downloads or media/downloads folder.
9. On your device, tap The Back icon > Security and Privacy > Certificates > Import.
10. Follow the instructions on the screen.
About smart cards
You can use a smart card and your device password to unlock your BlackBerry device. You can also use smart card
certificates to send S/MIME-protected messages.
Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using the
BlackBerry Smart Card Reader or a microSD smart card. Private key operations such as signing and decryption use the
smart card. Public key operations such as verification and encryption use the public certificates on your device.
Use two-factor authentication
You can use a smart card and your BlackBerry device password to unlock your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Device Password > Authenticator Settings.
• To set your device to use a smart card to unlock your device or your work space, in the Smart Card User
Authenticator drop-down list, tap Device or Work.
• To set your device to remember the format of the password that you type in a password field (numeric or
alphanumeric), turn on the Smart Password Entry switch.
• To set your device to lock when you remove your smart card from your device or BlackBerry Smart Card Reader,
turn on the Lock on Card Removal switch.
Import a certificate from a smart card
You can import a certificate from a microSD smart card inserted in your BlackBerry device, or a BlackBerry Smart Card
Reader that is paired with your device using Bluetooth technology.
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1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Smart Card > Import Certificates.
3. Follow the instructions on the screen.
Store your smart card password on your device
You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as
often. To clear the cache, lock your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Smart Card.
3. Turn on the PIN Caching switch.
Turn off LED notifications for a smart card
The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this indicator.
1. On the home screen, swipe down from the top of the screen.
2. Tap Image Settings > Security and Privacy > Smart Card.
3. Turn off the LED Activity Indicator switch.
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Legal notice
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separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a
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The information provided in this guide is applicable to the following smartphone models:
SQC100-1 / RHH151LW
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SQC100-3 / RHF141LW
SQC100-4 / RHG161LW
SQC100-5 / RHF142LW
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