BlackBerry RHJ80UW Smart Phone User Manual BlackBerry Z3 Smartphone User Guide

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Document ID	2489110
Application ID	4IAK5SHuo1Dn4h0k6LJA5g==
Document Description	User Manual 2
Short Term Confidential	No
Permanent Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	387.02kB (4837801 bits)
Date Submitted	2014-12-31 00:00:00
Date Available	2015-06-29 00:00:00
Creation Date	2014-05-13 16:05:09
Producing Software	Antenna House PDF Output Library 6.2.469 (Windows (x64))
Document Lastmod	2014-12-25 10:49:00
Document Title	BlackBerry Z3 Smartphone-User Guide
Document Creator	AH XSL Formatter V6.2 R1 for Windows (x64) : 6.2.2.15776 (2014/02/27 18:51JST)

User Guide
Media
Play, pause, or skip a song
1.
In the Music app, tap a song or album to listen to.
2.
Tap
3.
Tap
, or
Shuffle your music
Tap
to shuffle your selected music.
To stop shuffling your music, tap
again.
Tip: After you shuffle your music, to see what's playing next, tap
. Tap the cover art.
Repeat a song or your music list
To repeat your current music list, tap
. Tap
again to repeat the song that's currently playing.
Creating playlists and organizing your music
On the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry
device gathers for you. Inside each playlist and collection, you can see which artists and albums are featured.
Create a playlist
1.
In the Music app, tap
> Create.
• To add songs individually to your playlist, beside the songs that you want to add, tap
• To add all of the songs by an artist, tap Artists. Beside the artist that you want to add, tap
• To add albums to your playlist, tap Albums. Beside the albums that you want to add, tap
2.
To name your playlist, tap in the text field at the top of the screen and enter a name.
3.
Tap
Add the music that's currently playing to a playlist
When a song or an album is playing, do one of the following:
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• To add the song to a playlist, tap
• To add the album to a playlist, touch and hold the album name. Tap
Edit or rename a playlist
1.
In the Music app, tap
2.
Tap a playlist >
•
To change the name of the playlist, in the text field at the top of the screen, enter a new name.
• To add music to the playlist, tap
. Beside the songs, artists, and albums that you want to add, tap
• To remove a song from the playlist, beside the song that you want to remove, tap
•
3.
To change the song order in the playlist, drag the song to where you want it to go in the playlist.
Tap
Organize your music on the Now Playing screen
You can organize your music without having to create a playlist. Suddenly feel the urge to listen to your favorite song next?
Take advantage of the ability to add music to and change the order of your music on the Now Playing screen.
Add music to the Now Playing screen
While another song is playing, touch and hold a song, album, or playlist.
• To play the selected item after the current song is done playing, tap
• To play the selected item after the current music list is done playing, tap
Tip: Tap
to select multiple songs, albums, and playlists.
Remove and order songs on the Now Playing screen
1.
2.
102
When a song or album is playing, tap
> Edit Order.
•
To remove a song from the Now Playing screen, tap the minus icon next to the song that you want to remove.
•
To change the order that the songs play in, on the far right of the screen, touch and hold the three lines icon. Drag
the song to where you want it to appear in the music list.
Tap
User Guide
Media
Save your music on the Now Playing screen as a playlist
When a song or album is playing, tap
• To save the music as a new playlist, tap
• To add the music to an existing playlist, tap
Play your last music selection
If you set up a great music list on the Now Playing screen and then you close the Music app or start listening to a new
album, you can quickly play your last Now Playing list.
1.
In the Music app, tap
2.
Under Collections, tap Last Played.
Music shortcuts
Want to control your music faster and easier when you're in the Music app? Try some of the tips and shortcuts below.
•
•
•
To quickly skip songs, turn on the Music Shortcuts. On the home screen, swipe down from the top of the screen. Tap
Settings > Main Volume. Set the Music Shortcuts switch to On. To skip songs, press and hold the Volume Up key
or Volume Down key.
You can also control the volume of the song that you're listening to using the volume slider. If the volume slider isn't
visible, on the Now Playing screen, tap the album's cover art.
To add the song that's currently playing to a playlist, on the Now Playing screen, tap
Troubleshooting: Music
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
Videos
You can use the Videos app on your BlackBerry device to play, edit, organize, and display your videos.
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Media
Videos app at a glance
Watch your videos
In the Videos app, do any of the following:
• To see the videos that you downloaded or uploaded to your BlackBerry device organized into albums, tap
• To see the videos that you recorded on your device organized by the date that you recorded them, tap
• To see the videos that you recently watched, tap
Tip: The unwatched indicator on a video thumbnail,
, indicates that the video hasn't been watched yet.
Play or pause a video
1.
Open a video.
2.
To show the video controls, tap the screen.
3.
Tap
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Media
Change the video display size
You can change the display size of the video that you're watching on your screen.
1.
To show the video controls, tap the screen.
2.
Tap the icon in the upper-right corner of the screen until the video is the size that you want.
Doing more with your videos
You can do much more in the Videos app, such as delete videos, send or share videos with friends, and so on. You can also
view the properties of your videos, including length, name, and date created. You can see the available options by tapping
or by touching and holding a video thumbnail and then tapping
Edit a video
You can edit and improve the individual videos on your BlackBerry device. For example, you can crop and change the
length of your video, as well as enhance the brightness, color, volume, and more.
1.
Touch and hold a video thumbnail.
2.
Tap
Troubleshooting: Videos
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
BlackBerry Story Maker
The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved
on your BlackBerry device.
Preview a story in BlackBerry Story Maker
Tap an existing story.
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Media
Creating and editing stories
Create a story using BlackBerry Story Maker
1.
Tap Create New Story.
2.
Tap
3.
Tap the pictures and videos that you want to include in your story. Tap Next.
4.
Select the song for your story's soundtrack. Tap Next.
5.
Type in the titles and credits that you want to appear in your story. Tap Done.
6.
If necessary, tap a theme.
7.
When you're finished, to save the story, tap
or
Tip: If you entered an album to select pictures and videos, you can tap
another album.
to go back and add pictures and videos from
Edit a story made with BlackBerry Story Maker
You can edit and revise stories that you make with BlackBerry Story Maker.
1.
Tap an existing story.
•
To change the theme, tap a theme on the right side of the screen.
• To change the order of the pictures and videos or to edit them, tap
• To add or remove pictures and videos, tap
• To change the song, tap
When you're finished, tap
• To change the titles and credits, tap
2.
Tip: To see more themes that might be available off-screen, try swiping up or down on the visible themes.
Delete a story in BlackBerry Story Maker
1.
Touch and hold a story.
2.
Tap
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Media
Change your BlackBerry Story Maker settings
1.
In BlackBerry Story Maker, swipe down from the top of the screen.
2.
Tap
•
To change the resolution that stories are saved in, set the Save in 1080p Resolution switch to On or Off.
•
To change the location where stories are saved to, set the Save to Media Card switch to On or Off.
Media sharing
You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA
Certified devices.
About sharing media
You can wirelessly share the media files on your BlackBerry device with supported Wi-Fi CERTIFIED Miracast devices and
DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. You can share your media files
wirelessly using one of the following methods:
•
•
Play on: In the Music, Pictures, and Video apps, use the Play on feature to automatically play or view a file on a selected
DLNA Certified device.
Media Sharing: In the Media Sharing settings, if you selected a DLNA Certified device or a Miracast device to share
media files with, the device that you selected will be able to wirelessly access your media files.
Tip: For more information about DLNA Certified devices, visit www.dlna.org.
Play or view your media file on a DLNA Certified device
Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as
computers, TVs, or other home entertainment equipment.
Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information
about DLNA Certified devices, visit www.dlna.org.
1.
Open a media file.
2.
Tap
3.
Tap
4.
Select a device to play or view the media file on.
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User Guide
Media
To play or view other media files while still connected to the DLNA Certified device, tap
To stop playing or viewing the media file on the DLNA Certified device, tap
and select a media file.
Share your media files with DLNA Certified devices
•
•
Your DLNA Certified device must be a Digital Media Player.
Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media
files with.
You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED
Miracast devices to wirelessly access your media files.
To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about
DLNA Certified devices, visit www.dlna.org.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Media Sharing.
•
To share your media files, turn on sharing for each type of media file that you want to share.
•
To grant access to devices so that they can access your media files, tap Devices. Select the checkbox beside
each device that you want to grant access to.
Games
Connect with friends while discovering new games with Games for BlackBerry 10. You can also add favorite games and
customize your Games profile.
Change your Games profile
When you create your profile, the Games app fills in the required information with information from your BBM profile.
Changing your profile information in the Games app doesn't affect your BBM profile.
In the Games app, tap
•
To change your profile picture tap Choose a picture. Scroll through the pictures on your BlackBerry device, and tap the
one you want to use.
•
To use the picture that is already associated with your BBM profile, tap Use BBM picture.
•
To change your app name, tap the text field below Display Name.
•
To change the email address that is associated with your account, tap the text field below Email Address.
•
Set the Public profile switch to On or Off.
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User Guide
Media
Invite a friend to the Games app
You can add friends to the Games app to view the games they're playing, compare your high scores, and recommend
games.
Note: The games you play and the awards you receive can only be viewed on your Games app timeline by your gaming
friends; they won't appear anywhere else.
Do any of the following:
•
In your timeline, tap a player.
• To invite your friends to the Games app using other ways, such as by email, looking up a username, or by inviting friends
of your current friends, tap
Tip: To remove a friend from the Games app, navigate to the friend's profile. Tap
Add a game
Use the Games app to discover your next favorite game that you can buy or download for free.
1.
Do any of the following:
•
In your timeline, tap a game that interests you.
• To browse through new games, popular games, and games that your friends are playing, tap
2.
Tap
> Download.
Add a game to your favorites
After you discover a game you love, you can mark it as a favorite for quick access.
1.
In the Games app, on the home screen, tap
2.
Tap
next to a game.
To remove a game from your favorites, tap
Recommend a game
You can recommend the games you love to your Games friends. Recommendations are sent as private messages, so that
only the friends that you select can see the recommendations you send them.
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User Guide
Media
1.
Tap a game.
2.
Tap
3.
Tap on a friend.
Invite a Games friend to BBM
If you have a friend in the Games app who's not in your BBM contact list, you can invite that friend to BBM without having
to leave the Games app.
1.
In the Games app, do one of the following:
•
In your timeline, tap a friend.
• On the home screen, tap
2.
Tap
. Tap a friend.
Start a BBM chat with a Games friend
You can start a BBM chat without leaving the Games app (for example, if you want to quickly comment on something in a
game).
1.
In your timeline or on the
2.
Tap
screen, tap a friend.
Troubleshooting: Games
Only my friends can see my profile
By default, your public profile is set to Off and only your friends can see your profile. You can change this setting to allow
anyone to view your profile.
1.
To edit your profile, tap on your display picture.
2.
Set the Public profile switch to On.
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User Guide
Settings
Settings
Customize your device settings
Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box
and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover
more about what your device can do.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings.
Customize your Quick Settings
The settings menu that you access by swiping down on the home screen is designed to show the settings you use most
often. You can choose which settings appear, as well as their positions, so that you can quickly get to the settings that are
most important to you. Quickly put your BlackBerry device into airplane mode or bedside mode, turn off your alarm, or turn
on the flashlight!
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
•
Settings > Quick Settings
To add or remove items from your quick settings, select or clear the checkboxes.
• To change the positions of items in your quick settings, tap
. Touch and hold the item you want to move. Drag
the item to a different location and release your finger. Tap Save.
Tip: If you have a lot of quick settings items, you can swipe right or left to see them all.
Overview of device settings
Item
Description
Turn off all wireless connections.
Airplane Mode
•
Get quick access to airplane mode to turn off all your
connections.
Networks and Connections
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User Guide
Item
Notifications
Main Volume
Settings
Description
•
Depending on your wireless service plan and device
model, set up connections to the mobile network, Wi-Fi
network, Bluetooth enabled devices, NFC, mobile
hotspot, and set up Internet tethering.
•
•
•
•
Mute BlackBerry Keyboard sounds.
Turn on vibrate mode.
Turn off Instant Previews and LED notifications.
Customize audio and visual notifications for specific
apps.
•
•
•
Adjust the overall volume on your device.
Assign the volume keys.
Turn on audio boost for use with your headphones.
•
•
Add or change social networking and email accounts.
You can also access advanced setup options such as
IMAP and POP.
•
•
Access settings you use frequently.
Access these settings at any time by sliding your finger
down from the top of the screen.
•
•
•
•
Select wallpaper.
Change your font.
Adjust screen brightness.
Customize screen locking.
•
Turn on or turn off text prediction, word substitution,
and spell check.
Change the language, region settings, and
measurement system.
Accounts
Quick Settings
Display
Language and Input
•
Turn on voice dictation and set voice recognition and
feedback preferences.
Voice Control
BlackBerry Balance (if available)
112
Create or change a work space password. Delete only your
work space and data from your device and leave your
personal data intact.
User Guide
Item
Settings
Description
Set up remote access to a computer for sharing documents
and synchronizing media.
BlackBerry Link
BlackBerry ID
•
•
•
View your current BlackBerry ID information.
Sign in to your BlackBerry ID account.
Change your BlackBerry ID password.
Turn on BlackBerry Protect to help secure and locate your
device if it's lost or stolen.
BlackBerry Protect (if available)
Security and Privacy
App Manager
•
•
•
•
•
•
Create a device password.
Encrypt your device data.
Delete your device data.
Change permissions for downloaded apps.
Manage certificates.
Create a micro SIM card PIN.
•
Change the default app used to open a specific file
type.
Monitor apps that are using your device's memory.
•
Connect to a device to wirelessly share media content.
Media Sharing (if available)
Change the time zone, time, and date.
Date and Time
•
Software Updates
•
View the current software version running on your
device.
Check for software updates.
and
Search
•
•
•
Clear search history.
Remove or prioritize apps that are searched.
Extend device search to include an Internet search.
View available storage space and set up access to the files
stored on your device, including USB connections, network
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User Guide
Settings
Item
Description
Storage and Access
identification, file sharing, Wi-Fi sharing, and password
protection for sharing files.
•
•
Location Services
Choose whether apps can use your location data.
Clear recent searches that you entered in the Maps
application.
Add payment accounts and set preferred payment
methods.
Payment Options
Change magnification, hearing aid, and TTY settings.
Accessibility
•
About
•
•
•
Find general information about your device, such as
hardware information, network details, and storage
space capacity.
Identify your device PIN, software version, and model
name.
View your phone number and the name of your wireless
service provider.
View or change the name for your device that appears if
another device detects it over a Bluetooth or network
connection.
How do I update the software on my
BlackBerry 10 device?
Software updates might not be available to you depending on your region and wireless service provider.
You should regularly create and save a device backup file on your computer, especially before you update any device
software. Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry
device is lost, stolen, or corrupted by an unforeseen issue.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Check for Updates.
114
Settings > Software Updates.
User Guide
Settings
You can also update your device software using BlackBerry Link. For more information, see the Help documentation for
BlackBerry Link.
Turn on automatic updates for your device software
When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software
updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified
when an update starts installing, but you may be asked to restart your device to complete the installation.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Software Updates.
3.
Tap
4.
Set the Automatic Updates switch to On.
Battery and power
Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of
your device. You can learn how to extend battery life, monitor which apps are using the most battery power, and charge
your device in the most efficient way.
Turn off your device
Press and hold the Power/Lock key (above the volume keys on the side of your device).
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Settings
Put your device in standby mode
When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks.
Wireless connections and clock alarms aren't affected.
Press the Power/Lock key (above the volume keys on the side of your device).
To wake up your device, swipe up from the bottom of the device screen.
Restart or reset your device
If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might
help to solve the problem.
Do one of the following:
• To restart your device, press and hold the Power/Lock key (above the volume keys on the side of your device). Tap
•
To reset your device, press and hold the Power/Lock key for ten seconds.
Charge your device
Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't
fully charged.
Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your
device using a USB cable connected to a computer, but charging might take longer.
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Settings
CAUTION: Other chargers might not provide adequate power and might damage your device.
Hold the cable with the BlackBerry logo (
the charger into a power outlet.
) facing up, and connect the cable into the USB port on your device. Plug
Keeping your battery charged
Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the
following:
•
•
•
•
•
Avoid using your device while it's charging to help it charge faster.
Charge your device often, even when the battery charge isn't low.
Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard.
Avoid leaving your device turned off with a low battery power level for an extended period of time.
If your device has a removable battery and you aren't using your device for more than a few days, partially charge the
battery. You can then remove the battery and store it in a dry place at room temperature to conserve battery power.
Battery and charging icons
The battery power level icons appear at the top of the home screen on your BlackBerry device.
The battery is charging.
The battery is fully charged.
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Settings
The battery isn't charging because the power source isn't
providing enough power. Use the charger that came with
your BlackBerry device to charge the battery.
The battery charge is low, and your wireless connections
might turn off to conserve power. If the battery charge gets
too low, your device might turn off. Save any work in
progress and charge your device.
There is a problem with the battery, and the battery might
need to be replaced. Only use a battery that is approved by
BlackBerry for your device model.
To replace the battery, contact your service provider.
The battery isn't connected. For assistance, contact your
service provider.
Check your battery power level
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the Category drop-down list, tap Hardware.
4.
To view the percentage of remaining battery power, see the Battery section.
Settings > About.
Monitor the battery life, memory usage, CPU usage,
and storage space on your device
You can check how much battery time and power you have remaining, how much device memory is being used, and how
much storage space is available. You can also monitor which apps and services are using the most battery power, device
memory, storage space, or CPU resources, and you can close or delete some apps to help save battery power or improve
the device performance.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
To monitor different types of device statistics, at the top of the screen, tap Battery, CPU, Memory, or Storage.
Settings > App Manager > Device Monitor.
Tip: On the Battery and CPU screens, you can view device and usage statistics from different time frames. To change the
time frame for the statistics on the Battery or CPU screens, at the top of the screen, tap Device Monitor. Tap a time frame.
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Settings
View battery and usage stats for a specific app or service
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap an app or service.
Settings > App Manager > Device Monitor.
Close or delete apps from the Device Monitor screen
If you notice that an open app is using a lot of battery power, device memory, or CPU resources, you can close it and end all
processes associated with the app. You can also delete some apps permanently from the Device Monitor screen. Some
apps must be installed and open at all times, so they can't be closed or deleted.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap an app.
4.
Do one of the following:
Settings > App Manager > Device Monitor.
• To close the app, tap
• To permanently delete the app, tap
LED and battery notifications
A solid red LED can indicate that your BlackBerry device is turning on or restarting.
A flashing yellow LED can indicate that the battery power level is low and your device is charging.
A solid green LED can indicate that your device is plugged into a charger and that charging is complete.
How can I extend battery life?
Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some
considerations:
Dim the screen
Prolong battery life by changing your device settings to dim the screen.
Do any of the following:
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User Guide
Settings
•
To adjust the screen brightness, choose a dark-colored wallpaper, or change the screen lock timeout, on the home
screen, swipe down from the top of the screen. Tap
Settings > Display.
•
To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen,
swipe down from the top of the screen. Tap
Settings > Security and Privacy > Device Password > Lock Device
When Holstered.
Decrease volume
Do any of the following:
•
•
To decrease the device volume, use the volume keys on the right side of your device.
To adjust other volume settings such as application volume or notifications, on the home screen, swipe down from the
top of the screen. Tap
Settings > System Volume or Notifications.
•
To adjust other volume settings, on the home screen, swipe down from the top of the screen.
Close apps
Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren't
continuously running in the background. Some features consume more battery power than others. Close or turn off these
apps when you don't use them: The camera, the BlackBerry Browser, Voice Control, GPS, and Bluetooth technology.
Turn off connections
If your device is out of a wireless coverage area, turn off the connection so that your device doesn't search for a network
signal continuously.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections.
Update your software
You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is
available for your device, a notification appears in the BlackBerry Hub.
Use a media card
Reduce power usage by keeping less data on your device. Save data to a media card instead of your device storage space.
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Settings
Turn off the flash
Conserve more power by turning off the flash when taking pictures.
Tip: Like most electronic devices, your device battery drains less quickly if you keep it out of the sun and other hot places,
keep the contacts clean, and charge it regularly. Avoid leaving your device turned off with a low battery power level for an
extended time.
Device and battery safety
You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use
any other battery, you might invalidate any warranty provided with your device.
CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not attempt to replace
your non-removable battery. Only qualified service personnel should perform repairs or battery replacements to your
device.
Device and battery disposal
Please recycle your BlackBerry device and battery in accordance with your local regulations. Do not dispose of either
your device or battery in a fire. Your device or battery should not be placed in household waste bins.
For information about returning your device to BlackBerry for recycling and safe disposal, from a browser on your computer
visit www.blackberry.com/recycling. The recycling and trade-up program is available only in certain areas.
BlackBerry and environmental sustainability
BlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more about the
sustainability efforts at BlackBerry, visit http://www.rim.com/company/corporate-responsibility/
product_sustainability.shtml.
View the safety, warranty, and privacy information for your device
To view the Privacy Policy, your BlackBerry device must be connected to the Internet.
Take a moment to review the license agreement, limited warranty, safety information, and privacy policy for your device.
These documents are available from your device settings screen. They contain important information about terms and
conditions of use, battery and other important safety precautions, and warranty coverage.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the Category drop-down list, tap Legal.
4.
Tap a link.
Settings > About.
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Connections
Connect your BlackBerry device to a mobile network or Wi-Fi network to browse websites, check your messages, use
location services, and much more. You can also connect your device to a mobile hotspot in a public place, pair your device
with your car using Bluetooth technology, or use Internet tethering to connect to other Wi-Fi-enabled devices. NFC lets you
share files easily between devices.
Check which wireless networks your device connects
to
Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is
capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your
wireless service plan. For more information about the wireless networks that your device connects to, see the Safety and
Product Information document for your device.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the drop-down list at the top of the screen, tap Network.
Settings > About.
Give your device a nickname
You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you
share media files wirelessly or connect using Bluetooth technology.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the Device Name field, enter the new name for your device.
Settings > About.
Wireless connections icons
The following icons might appear in the upper-right corner of the home screen to indicate the wireless coverage level that
your BlackBerry device currently has.
The number of solid bars indicates the strength of the
mobile network signal. If the signal is weak, your device
might use more power to try to maintain the connection.
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Your device is connected to the network type shown and
can access all of the features of your mobile network plan.
Your device is connected to the network type shown but the
network functionality is limited. You're likely able to make a
phone call, but not able to access the Internet or view email
messages.
You have no mobile network coverage.
Your device is roaming. Extra charges might apply.
You are connected to the BlackBerry Infrastructure.
The number of solid waves indicates the strength of the WiFi signal. If the signal is weak, your device might use more
power to try to maintain the connection.
Your device is connected to a VPN.
Your device is in airplane mode and all of your wireless
network connections are off. You can turn on Wi-Fi or
Bluetooth technology, but not your connection to the
mobile network.
There is an error with your micro SIM card. For information
on what the error is, on the home screen, swipe down from
the top of the screen. Tap
Settings > Networks and
Connections > Mobile Network.
You can only make emergency calls.
The following icons appear in the upper-left corner of the home screen if your device is connected or trying to connect to
another device using Mobile Hotspot mode, Internet tethering, or Bluetooth technology.
Mobile Hotspot mode is on. If the icon is solid, Mobile
Hotspot is connected.
Internet tethering is on. If the icon is solid, your device is
connected to another device.
Bluetooth technology is on. If the icon is solid, Bluetooth
technology is connected.
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Choosing a connection
Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it
interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some
tips for when to use each connection, and maybe learn a few things you didn't know you could do.
Network connections
Mobile network
A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data
services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you need to turn off
your mobile network connection, but usually you can just leave your mobile network connection on.
Wi-Fi
A Wi-Fi network connection is another way to get data services on your device, but unlike using the mobile network,
using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before
it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can
leave Wi-Fi on so that as soon as you're in range of a saved Wi-Fi network, your device connects to it automatically,
but remember that if you leave Wi-Fi on all the time your battery can drain faster.
Connections between devices
USB
You can use a USB cable to create a two-way connection between your BlackBerry device and your computer.
When you connect your device to your computer using a USB cable, your device appears on your computer as a
removable storage device. Depending on the functionality of your computer, you can usually use a USB connection
to drag files between your computer and your device.
Wi-Fi Direct connection
When you connect your BlackBerry device to other devices using a Wi-Fi Direct connection, you can perform
actions such as sharing a document without needing an Internet connection. Because a Wi-Fi Direct connection
creates a network, you can connect to multiple devices at the same time.
Wi-Fi CERTIFIED Miracast connection
Miracast allows you to show what's on the screen of your BlackBerry device on another device such as a TV or
computer monitor. In most cases you'll need to connect through a Miracast adapter that plugs into the device's
HDMI connector.
Bluetooth technology
Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another
Bluetooth enabled device. Although you can transfer files over a Bluetooth connection, because of its ability to
stream content, Bluetooth connections are more commonly used for actions such as playing the music on your
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BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device's
mobile network connection.
Shared Internet connections
You can use your BlackBerry device's connection to the mobile network to allow other devices to access the Internet. This
functionality is particularly useful if you want to browse the Internet on your laptop or Wi-Fi only tablet but you don't have
access to a Wi-Fi network.
Internet tethering
You can use Internet tethering when you only have one device that you want to connect to the Internet through your
BlackBerry device's mobile network connection. You can connect the device to your BlackBerry device using a USB
cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.
Mobile Hotspot
You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device. (The number of
devices that you can connect depends on your wireless service provider.) Connecting your devices using Mobile
Hotspot mode is like connecting to a Wi-Fi router; you can use the Wi-Fi connections on your devices, but you don't
need access to a Wi-Fi network.
VPN connections
You can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or using a Wi-Fi
connection. While your device is connected to the VPN, you can send data to and receive data from the private network
across the public network.
Turn on airplane mode
In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device.
Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane
mode restores the connections that were previously turned on.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the Airplane Mode switch to On.
Settings.
Mobile network
A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services
such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile
network connection, but usually you can just leave your mobile network connection turned on.
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In most cases your device automatically connects to the appropriate wireless network when you travel outside of your
wireless service provider's coverage area. If you're not sure if your device is set up for roaming, or what roaming fees will
apply, it's a good idea to check with your wireless service provider before you travel.
Connect to the mobile network
To turn on your mobile network connection, airplane mode must be turned off.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the Mobile Network switch to On.
Settings > Networks and Connections > Mobile Network.
To turn off your connection to the mobile network, set the Mobile Network switch to Off.
Connect to your VPN automatically
You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile
network coverage.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Networks and Connections > VPN.
3.
Tap
4.
In the drop-down list, tap the VPN profile that you want to use. If no VPN profiles appear in the list, create your own or
contact your adminstrator.
5.
Set the Connect over Mobile Network switch to On.
Roaming
In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside
of your wireless service provider's coverage area. In some cases you must contact your provider to have your micro SIM
card or device properly provisioned. If you're not sure if your device is set up for roaming, or what roaming fees will apply,
it's a good idea to check with your wireless service provider before you travel.
Switch wireless networks manually
Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you
might need to try switching networks manually if you're having trouble connecting or if the network signal is weak.
To switch wireless networks manually, your wireless service plan must include this service and your device must be
connected to a GSM or UMTS network.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
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3.
If the Mobile Network switch is off, set it to On.
4.
Set the Network Selection Mode to Manual.
5.
When your device finishes scanning for networks, tap a network.
Turn off data services while roaming
Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry device so that only the phone and basic text
messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming
charges. For more information, contact your wireless service provider.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
If the Mobile Network switch is off, set it to On.
4.
In the Data services while roaming drop-down list, tap Off or Prompt.
Settings > Networks and Connections > Mobile Network.
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following solutions:
•
•
•
•
•
Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn
off airplane mode, on the home screen, swipe down from the top of the screen. Tap
Settings. Set the Airplane
Mode switch to Off.
Check that the connection to the wireless network is turned on. To check your connection, on the home screen, swipe
down from the top of the screen. Tap
Settings > Networks and Connections > Mobile Network. Check that the
Mobile Network switch is set to On.
Check that your BlackBerry device is connected to your wireless service provider's network. If you switched wireless
networks manually, your device remains connected to that wireless network until you select your wireless service
provider's network again.
If your device uses a micro SIM card, verify that it is correctly inserted into your device.
If your device normally connects to a CDMA network and your device supports international roaming, check that your
device is in roaming mode and that your micro SIM card is correctly inserted into your device.
Wi-Fi connections
A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network,
using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries
to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi
turned on so that when you're in range of a saved Wi-Fi network, your device can connect to it automatically.
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Connect to a Wi-Fi network
When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within
range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
If the Wi-Fi switch is off, set it to On.
4.
Tap a network.
•
Settings > Networks and Connections > Wi-Fi.
If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap Connect.
• If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap the screen above the
. Complete the instructions on the device screen.
keyboard to dismiss the keyboard. Tap
5.
Tap Connect.
Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, on the home
screen, swipe down from the top of the screen. Tap
Manually connect to a Wi-Fi network
If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect
manually.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the SSID field, enter the name of the network.
4.
Select the network's security type and specify any additional information. For what information you should specify,
you can speak to your administrator or the person who manages the Wi-Fi network.
5.
Tap Connect.
Settings > Networks and Connections > Wi-Fi >
Tutorial: Setting up Wi-Fi on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up Wi-Fi on a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/wifi/en
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Delete a saved Wi-Fi network
Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't
use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID
can also help preserve battery life.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Check that the Wi-Fi switch is set to On.
4.
Tap
5.
Tap the network that you want to delete.
6.
Tap
Settings > Networks and Connections > Wi-Fi.
Disable or re-enable a saved Wi-Fi network
If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to
delete the saved network, you can disable the network instead.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Check that the Wi-Fi switch is set to On.
4.
Tap
5.
Tap a network.
Settings > Networks and Connections > Wi-Fi.
•
To disable the network, set the Enable Connections switch to Off.
•
To re-enable the network, set the Enable Connections switch to On.
Wi-Fi network settings
Usually, you don't need to change your settings for a Wi-Fi network; however, you might need to change your settings if you
have trouble connecting or if you need to connect manually.
The settings that are available for each Wi-Fi network depend on the type of network you're connecting to. To find out
which settings to use, if you're connecting to a home network, see the information that came with your wireless router; if
you're connecting to a work Wi-Fi network, talk to your administrator; if you're connecting to a hotspot, see the information
provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect.
Password
If the Wi-Fi network is password protected, enter the password.
SSID
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The SSID is the name that the network uses to identify itself. Usually, this field is automatically filled, but if the Wi-Fi
network is hidden, you must enter the SSID to connect.
Security Type
Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might
also see Security Sub Type and Inner Link Security.
CA Certificate
Set the root certificate that your BlackBerry device should use to verify that it's connecting to the correct Wi-Fi
network.
VPN Profiles
To use a VPN Profile when connecting to the network, select the profile that you want to use.
Band Type
This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device will try to connect in the 5.0
GHz band unless the signal strength at the 2.4 GHz band is significantly stronger. If you want to connect to a dualband network using one band only, choose the band you prefer.
Auto Obtain IP
In most cases this switch should remain On, but if you need to manually specify an IP address for your BlackBerry
device you can set this switch to OFF and the option to enter an IP address appears.
Enable IPv6
Set whether the network uses the IPv6 protocol.
Use Proxy
Set this switch to ON if you want to connect to a proxy server. When you select this setting, additional settings
appear. To find out what settings to use, see the information provided for the proxy server.
Inter-Access Point Handover
If the network spans multiple access points, set whether your device should remain connected when you move from
one access point to another.
Connect to another device using Wi-Fi Direct
The BlackBerry device you want to connect to must have the Wi-Fi Direct tab selected on the Wi-Fi screen. To connect to
another type of Wi-Fi CERTIFIED Wi-Fi Direct-enabled smartphone, view the documentation for that device.
Note: Although you can create a Wi-Fi Direct connection between your device and other types of Wi-Fi CERTIFIED
smartphones, apps on your device might not be able to share files with other devices.
You can connect your BlackBerry device to other BlackBerry devices using Wi-Fi Direct. Wi-Fi Direct allows your device to
connect without access points or a router. Once you establish a Wi-Fi Direct connection, you can share media files and
other types of files without needing an Internet connection.
1.
Swipe down from the top of the screen and tap
2.
If the Wi-Fi switch is off, set the switch to On.
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3.
Tap Wi-Fi Direct.
4.
Tap the device you want to connect to.
To establish the Wi-Fi Direct connection, the device you are connecting to must accept the invitation to connect.
Add a VPN profile
You need a Wi-Fi or VPN connection before you can add a new VPN profile.
A VPN profile contains the information that you need to log in to your organization's network over a VPN or Wi-Fi
connection. You might have one or more VPN profiles on your BlackBerry device, depending on the options that your
administrator sets for you.
If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles might be automatically
added and you don't have to manually add a VPN profile. If you don't see an option to add a VPN profile, then your
administrator has turned off this type of connection.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Complete the fields. If you don't have the required information, contact your administrator.
4.
Tap Save.
Settings > Networks and Connections > VPN >
Troubleshooting: Wi-Fi
Troubleshooting wizard: I can't connect to a Wi-Fi network
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your WiFi connection issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshootingwizard/en
Note: This troubleshooting wizard is available in English only.
I can't connect to a Wi-Fi network
Start by checking for these basic issues:
•
•
•
Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down from the top of the
screen. Verify that the Wi-Fi icon appears blue.
Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are
able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi
network or a hotspot, talk to your administrator or an employee at the hotspot.
Your connection might have timed out. Try connecting again.
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•
•
Settings
If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If you know the
network name, try connecting to the Wi-Fi network manually.
Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network.
If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options:
•
•
•
Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could
prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on
your device, and the certificate has an expiration date).
If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
If your email account is a work account, your device might prevent connections to certain wireless access points. For
more information, contact your administrator.
Still not connected? OK, try the following:
•
•
•
•
•
Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to
the information that came with your router; for a work Wi-Fi network, talk to your administrator; for a public hotspot,
refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about
how to connect.
If you use the Press WPS Button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi
Protected Setup, and that it is set to send its profile. Verify that another device is not also attempting to connect at the
same time, and that not more than one Wi-Fi router within range is set to send its profile. For more information, see the
information that came with your router.
If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The root
certificate must be installed on your device before you can connect to the network. For more information, talk to your
administrator.
If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication certificate on your
device. The authentication certificate must be installed on your device before you can connect to the network. For
more information, talk to your administrator.
If you need to contact a support representative, you can access diagnostic information by tapping
on the Wi-Fi
settings screen. To copy the log information to send to your support representative, in the Diagnostic Information dropdown list, tap Logs. Tap Copy Logs.
Mobile Hotspot
When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi enabled devices can
connect to so that they can use the Internet through your mobile network connection.
Sharing your Internet connection using Mobile Hotspot mode
This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network
connection, but because this feature uses the mobile network, you might incur high data charges.
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On some mobile networks, services such as email and BBM might not be available while the Mobile Hotspot mode is turned
on.
After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled
device is a lot like connecting to any regular router.
Before you use Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/
smartphones.
Use Mobile Hotspot mode to share your Internet connection
Before you turn on Mobile Hotspot mode, check that your BlackBerry device's connection to the mobile network is turned
on.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
If you've never used Mobile Hotspot mode before, complete the instructions on the screen. Read the screens
carefully as they provide important information about the Mobile Hotspot feature. Remember your Mobile Hotspot
password for later.
4.
Set the Mobile Hotspot switch to On.
5.
On the device that you want to connect to the mobile hotspot, proceed as you would if you were connecting the
device to any other Wi-Fi network. You need to know the name of the mobile hotspot and the password you set during
the setup process.
Settings > Networks and Connections > Mobile Hotspot.
Find your Mobile Hotspot mode settings
You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode. You can change these
settings later when you aren't in an active mobile hotspot session.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Networks and Connections > Mobile Hotspot.
3.
Tap
Disconnect a device from your mobile hotspot
After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new
session in Mobile Hotspot mode.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap the name of the device that you want to disconnect from your mobile hotspot.
4.
Tap
Settings > Networks and Connections > Mobile Hotspot.
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Troubleshooting: Mobile Hotspot mode
I can't use my device as a mobile hotspot
•
•
•
•
•
Check that you're connected to the mobile network. If
appears in the upper-right corner of the home screen, then
the mobile network is on and connected.
Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan
before Mobile Hotspot mode can work on your BlackBerry device.
Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information,
check your service plan or contact your wireless service provider.
If you're using your device for work, your organization might not allow the use of Mobile Hotspot mode. For more
information, check with your administrator.
While roaming, if your wireless service plan supports the use of Mobile Hotspot mode while roaming, on the Mobile
Network settings screen, check that Data services while roaming is turned on.
I can't connect multiple devices to my mobile hotspot
Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot, or the
number of devices you can connect might be less than eight.
Internet tethering
Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device,
such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device
can connect to the mobile network. You can connect the device to your BlackBerry device using a USB cable or, if both
devices are Bluetooth enabled, you can use Bluetooth technology instead.
Sharing your mobile network connection using Internet tethering
Additional charges might apply for using Internet tethering. On some networks you can't use some services on your
BlackBerry device, such as email and BlackBerry Messenger, while you use Internet tethering.
Use Internet tethering to share your Internet connection
You can tether your BlackBerry device using either a USB cable or a Bluetooth connection.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
If you've never used Internet tethering before, complete the instructions on the screen. Read the setup screens
carefully as they provide important information about the Internet tethering feature.
4.
In the Connect using drop-down list, select USB or Bluetooth.
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5.
Set the Internet Tethering switch to On.
6.
Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection.
Troubleshooting: Internet tethering
I can't use Internet tethering
•
•
•
•
Check that your BlackBerry device is connected to the mobile network. If
appears in the upper-right corner of the
home screen, then your device is connected to the mobile network.
Check that your wireless service plan is set up to use Internet tethering. If not, you need to change your service plan
before you can use Internet tethering.
If you're using your device for work, your organization might not allow the use of Internet tethering. For more
information, check with your administrator.
While roaming, on the Mobile Network settings screen, check that Data services while roaming is turned on.
Bluetooth connections
Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another
Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your
BlackBerry device through a separate speaker or making calls on a headset.
Turn on Bluetooth technology
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the Bluetooth switch to On.
Settings > Networks and Connections > Bluetooth.
When Bluetooth technology is on,
To turn off Bluetooth technology, tap
turns blue and
appears in the upper-left corner of the screen.
again.
Pair and connect with a Bluetooth enabled device
Make sure that you turn on Bluetooth technology on the devices that you want to connect to.
Before you can connect your BlackBerry device with another Bluetooth enabled device, you must pair them.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Make sure that Bluetooth technology is turned on.
Your BlackBerry device automatically detects any discoverable devices within range.
Settings > Networks and Connections > Bluetooth.
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4.
If necessary, to scan again for nearby Bluetooth enabled devices, tap Refresh.
5.
Do one of the following:
•
If the device that you want to connect to appears in the Devices list, tap the device name. Complete the
instructions on the screen.
•
If the device doesn't appear in the Devices list, it might not be discoverable. Check that the device is discoverable
then try again. If you don't know how to check that the device is discoverable, consult the documentation that
came with the device.
•
If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need
to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2
Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the
documentation that came with the device.
Your devices are now ready to share and communicate over the Bluetooth connection. Depending on the device you paired
with, your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a
file.
Rename a paired or saved Bluetooth enabled device
You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Make sure that Bluetooth technology is turned on.
4.
Touch and hold the device you want to rename.
5.
Tap
6.
In the Device Name field, enter the new name for the device.
Settings > Networks and Connections > Bluetooth.
Disconnect from a paired Bluetooth enabled device
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Touch and hold the device you want to disconnect.
4.
Tap
Settings > Networks and Connections > Bluetooth.
Delete a saved Bluetooth enabled device
If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer
use to make it easier to find the ones that you do use.
1.
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2.
Tap
3.
Tap and hold a device.
4.
Tap
Settings > Networks and Connections > Bluetooth.
Pairing your device with a car
The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology. When your car and
your device are connected, your device might display a customized home screen and lock screen. Also, special
applications might appear in the Car Channel in BlackBerry World.
The first time your device detects a connection with a Bluetooth enabled car, your device prompts you to set the car as
your car. After you pair the device with your car, the lock screen indicates that the device is connected to your car, and
displays the features that are available.
Turn off the My Car feature
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Touch and hold your car's name.
4.
Tap Unset as My Car.
Settings > Networks and Connections > Bluetooth.
Set how Bluetooth enabled car kits access your messages
Some Bluetooth enabled car kits that support the Message Access Profile (MAP) can allow you to send and receive
messages using voice commands.
For more information about using Bluetooth technology with your car, see the documentation that came with your car kit.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Networks and Connections > Bluetooth >
•
To change how long your BlackBerry device tries to send messages to the car kit before it times out, adjust the
Message Download Timeout slider.
•
To change which accounts your car kit can access, in the Message Access Accounts section, select or clear the
checkbox beside each account.
Let your car kit use your device's network credentials
In order to use some car kits, you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device's network
credentials.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Networks and Connections > Bluetooth >
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Set the rSAP Mode switch to On.
Automatically establish a Bluetooth connection when you turn on your
device
You might like to keep your BlackBerry device always connected to a Bluetooth enabled device, such as a headset. You
can set your BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last
Bluetooth enabled device that it was connected to.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Select the Connect to the last device when turned on checkbox.
Settings > Networks and Connections > Bluetooth >
Supported Bluetooth profiles
Your BlackBerry device is a Bluetooth Smart Ready device, and supports the profiles that follow. If your device is
associated with a work account, your administrator might disable use of a profile.
Profile
Description
Advanced Audio Distribution Profile (A2DP)
This profile allows you to stream audio files from your
BlackBerry device to Bluetooth enabled devices that
support stereo audio such as stereo headsets, speakers,
and car kits.
Audio/Video Remote Control Profile (AVRCP)
This profile allows you to use the buttons on a Bluetooth
enabled headset to perform actions such as adjusting the
volume or playing the next or previous media file on your
BlackBerry device.
Generic Audio/Video Distribution Profile (GAVDP)
This profile allows you to stream audio and video content
from your BlackBerry device to Bluetooth enabled devices
such as music players, stereo headphones, stereo
speakers, laptops and desktop computers.
Generic Object Exchange Profile (GOEP)
This profile allows you to share files between your
BlackBerry device and a Bluetooth enabled device.
Human Interface Device (HID)
This profile allows you to connect your BlackBerry device to
Bluetooth enabled devices such as a keyboard or mouse.
Hands-Free Profile (HFP)
This profile allows you to connect your BlackBerry device to
Bluetooth enabled headsets that support the Hands-Free
profile. This profile can support voice dialing.
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Profile
Description
Message Access Profile (MAP)
This profile allows you to use a Bluetooth enabled car kit
with your BlackBerry device to notify you of new messages.
This profile can also help you read, delete, browse,
compose, and send messages.
Object Push Profile (OPP)
This profile allows you to send files, such as pictures,
contacts, or events, to a Bluetooth enabled device.
Personal Area Networking - User/Network Access Point
(PAN - U/NAP)
This profile allows you to use your BlackBerry device as a
modem when it's connected to a Bluetooth enabled
computer.
Phonebook Access Profile (PBAP)
This profile allows you to use a Bluetooth enabled car kit to
access contact information on your BlackBerry device, for
example, to allow the car kit to place a call to a contact or
display a caller name.
Micro SIM Access Profile (MSAP)
This profile allows you to connect your device to devices
that run on a GSM network, such as a car phone, and
extend micro SIM card functionality to the device.
Serial Port Profile (SPP)
This profile allows you to connect your device to Bluetooth
enabled devices that support desktop connectivity, wireless
bypass, and data transfer.
Device Identification Profile (DIP)
This profile allows Bluetooth enabled devices to access
information about your BlackBerry device model to support
plug and play features, such as automatically downloading
required drivers.
Troubleshooting: Bluetooth
I can't pair with a Bluetooth enabled device
•
•
•
Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation
that came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it. If you don't
know what the passkey is, try 0000.
If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
Tap
Settings > Networks and Connections > Bluetooth. In the Discoverable drop-down list, tap On or 2 Minutes. If
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•
•
Settings
necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that
came with the device.
If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. Depending on
the device, if the battery power level is too low the device might still operate but be unable to pair.
If Mobile Hotspot mode is turned on, verify that you're trying to connect to a Bluetooth enabled device that uses the
Handsfree, Serial Port, or Personal Area Network profiles.
I keep losing the connection with my Bluetooth enabled car kit
•
Check that your car kit is using the latest software version that is available. For more information about your car kit's
software version, see the documentation that came with your car kit.
•
Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The
location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
BlackBerry Keyboard and typing
Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type
efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check. After you set up your
keyboard preferences, learn how to cut, copy, and paste text, and delete words. If you turn on prediction, you can select
word suggestions that appear while you type. You can also set up or change your display, typing, keyboard, and voice input
languages.
Keyboard and typing at a glance
There are several ways you can use the BlackBerry Keyboard to interact with your BlackBerry device. Use the At a Glance
image to familiarize yourself with the keyboard capabilities.
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Home screen shortcuts
You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain
commands in the search field. You can use home screen shortcuts to make a call, send email or text messages, start a
BBM chat, update your Facebook status, post a tweet or a LinkedIn update, find a location in the Maps app, play music, or
add notes and tasks to BlackBerry Remember.
Make a call
1.
On the home screen, tap
2.
Type call and the name or number of the person that you want to call. For example, you can type call Ian or call
5195550100.
3.
Beneath Actions, tap the action that you want to perform.
Send an email
1.
On the home screen, tap
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2.
Type email and the name of the contact that you want to send your email to. For example, you can type email Tanya
McPherson.
3.
Beneath Actions, tap the action that you want to perform.
Send a text message
1.
On the home screen, tap
2.
Type text and the name or number of the person that you want to send a text message to. For example, you can type
text Blake or text 5195550100.
3.
Beneath Actions, tap the action that you want to perform.
Start a BBM chat
1.
On the home screen, tap
2.
Type BBM and the name of the person that you want to start a chat with. For example, you can type BBM Megan
Ball.
3.
Beneath Actions, tap the action that you want to perform.
Update your Facebook status
1.
On the home screen, tap
2.
Type Facebook and your status update. For example, you can type Facebook heading to the car show today.
3.
Beneath Actions, tap the action that you want to perform.
Post a tweet
1.
On the home screen, tap
2.
Type tweet and your tweet. For example, you can type tweet loving the weather lately.
3.
Beneath Actions, tap the action that you want to perform.
Post a LinkedIn update
1.
On the home screen, tap
2.
Type LinkedIn and your update. For example, you can type LinkedIn really enjoyed the training session today.
3.
Beneath Actions, tap the action that you want to perform.
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Add a note to BlackBerry Remember
1.
On the home screen, tap
2.
Type note and the contents of your note. For example, you can type note pick up milk on the way home.
3.
Beneath Actions, tap the action that you want to perform.
Add a task to BlackBerry Remember
1.
On the home screen, tap
2.
Type task and the contents of your task. For example, you can type task prepare for the meeting tomorrow.
3.
Beneath Actions, tap the action that you want to perform.
Find a location in the Maps app
1.
On the home screen, tap
2.
Type Map and type any of the following:
3.
•
A favorite place that you've added to the Maps app. For example, you can type Map home.
•
A contact's name. For example, you can type Map Megan Ball.
•
A point of interest. For example, you can type Map coffee shop.
•
An address. For example, you can type Map 175 Columbia St. West, Waterloo, Ontario.
•
A city name. For example, you can type Map New York City
Beneath Actions, tap the action that you want to perform.
Play music
1.
On the home screen, tap
2.
Type Play and a song name, album name, artist, or playlist name. For example, type Play classic rock playlist .
3.
Beneath Actions, tap the action that you want to perform.
Creating custom text shortcuts
Word substitution lets you create your own text shortcuts so that when you enter a shortcut your BlackBerry device
replaces the shortcut with a full word or phrase.
Tip: Word substitution is sometimes known as autotext.
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Turn on word predictions
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the Show Predictions switch to On.
Settings > Language and Input > Prediction and Correction.
Add a new text shortcut
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Language and Input > Prediction and Correction > Word Substitution.
3.
Tap
Clear the learned words list
The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear
the word list used for word suggestions with the following steps:
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Clear Learned Words.
Settings > Language and Input > Prediction and Correction.
Note: As you continue to type, the learned word list is regenerated unless you set the Learn New Words switch to Off on
the Prediction and Correction screen.
Change or delete a text shortcut
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the Substitution List section, tap a word substitution entry.
Settings > Language and Input > Prediction and Correction > Word Substitution.
Show the keyboard
Using two fingers, swipe up from the bottom of the screen.
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Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to
tap on the screen, swipe two fingers down from the top of the keyboard.
Delete a word
Swipe one finger back across the keyboard.
Note: If you type in a right-to-left language, swipe from left to right.
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Typing on the Keyboard
Type an accented character
1.
On the BlackBerry Keyboard, touch and hold the letter that you want to add the accent to.
2.
When accented characters appear above the letter, slide your finger onto the accented character that you want to
type.
3.
Lift your finger.
Tip: To type an uppercase accented character, tap
first. Or, when your finger is on the accented character that you
want to type, if you pause before you lift your finger the accented character changes to uppercase.
Type a symbol or number
1.
On the lower-left side of the BlackBerry Keyboard, tap the Symbol key. The appearance of this key varies depending
on the language that you're typing in.
2.
Tap the symbol or number that you want to type.
3.
If you don't see the symbol you want, touch and hold a related symbol. Slide your finger onto the symbol you want to
type or tap
to see all the remaining symbols.
Type an uppercase character
1.
On the BlackBerry Keyboard, tap
2.
Tap a letter.
Tip: To turn on CAP lock, touch and hold
Type faster with automated assistance settings
You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an
audible indication of your typing progress. In addition, you can change your settings so that your device automatically
capitalizes new sentences, or so that tapping the
key twice inserts a period.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap the settings that you want to change.
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Cut, copy, and paste text
1.
To highlight text, touch and hold the text. To change your selection, move the cursor indicators.
2.
Do one of the following:
• To copy the text, touch and hold the highlighted text. Tap
• To cut the text, touch and hold the highlighted text. Tap
3.
To paste the text, touch and hold where you want to paste the text. Tap
Selecting word suggestions that appear while you type
Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device
uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry
Keyboard. You can then use flick typing to quickly select a suggested word, by placing your finger just below the word and
flicking it up towards the message screen.
Select a suggested word
To use a word that appears on the BlackBerry Keyboard, place your finger just below the word and flick it up onto the
screen.
Change where word suggestions appear
By default, word suggestions appear on the BlackBerry Keyboard so that you don't have to look above where you're typing
to see the suggestions. If you have difficulty selecting the suggestions, or you find the Keyboard looks cluttered, you can set
the suggestions to appear above the Keyboard instead.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the Portrait Mode and Landscape Mode drop-down lists, choose how you want the word suggestions to appear.
Settings > Language and Input > On-Screen Keyboard.
•
To have word suggestions appear above the Keyboard, tap In-Column.
•
To have word suggestions appear on the Keyboard, tap In-Letter.
•
To turn off word suggestions, tap Off.
When you set word suggestions to appear above your Keyboard, you can use the suggestion by flicking up from anywhere
directly beneath the word you want to use.
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Spell check
Turn on spell check
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the Spell Check switch to On.
Settings > Language and Input > Spell Check.
Accept spelling suggestions
If spell check is turned on, spelling mistakes are underlined in red as you type.
Tap the underlined word.
•
To accept a spelling suggestion, tap the suggested word.
•
To add the word to your personal dictionary, tap Add to Dictionary.
Change spell check settings
You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of
words, and so on.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap the settings that you want to change.
Settings > Language and Input > Spell Check.
Edit your personal dictionary
When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry
device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be
edited at any time.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Language and Input > Spell Check > Edit Personal Dictionary.
• To add a new word to your personal dictionary, tap
•
To edit a word that's already in your personal dictionary, tap the word.
• To delete a word from your personal dictionary, tap
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Change your device's regional settings
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency,
and number format.
Settings > Language and Input.
Change Keyboard, input, or typing settings
You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your
BlackBerry device.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Language and Input.
Troubleshooting: Keyboard and typing
I can't show the Keyboard
If your BlackBerry device is connected to another input device such as a Bluetooth enabled keyboard then you might not
be able to show the BlackBerry Keyboard.
To show the Keyboard, disconnect the other input device and try again.
Language
If you speak more than one language, you can use the language settings to change your display, typing, voice input, or
BlackBerry Keyboard language. You can also switch to another typing language while you type.
Change your display language
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the Language drop-down list, tap the language that you want to use.
Settings > Language and Input.
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Change your typing language
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Input Languages > Add/Remove Languages.
4.
Select the checkbox beside the languages that you want to enable.
Settings > Language and Input.
Tip: If you need to switch input languages often, try turning on Language detection on the Input Languages screen. When
you enable this option, your device will automatically detect which of up to three different languages you're using.
Change your voice input language
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Voice Dictation.
4.
In the Language drop-down list, tap the language you want to use.
Settings > Language and Input.
Change your keyboard language
1.
On the keyboard, touch and hold
2.
Tap the language you want to type in on your keyboard.
Screen display
You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an
external display.
Change your backlighting
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
To adjust the brightness, move the slider back and forth.
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Tip: After you swipe down from the top of the screen, if you see
slider without going into the Display screen.
in the quick settings, you can tap
to display the
Change your font size
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the Font Size drop-down list, tap the size of font that you want to use.
Settings > Display.
Set a picture as your wallpaper
1.
Open a picture.
2.
Tap
> Wallpaper.
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as
your wallpaper.
Turn on rotation lock
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Accessibility
Your BlackBerry 10 device uses several well-established accessibility aids for people with disabilities. These aids include
magnify mode, hearing aid mode, TTY support, closed captions, text size adjustment, and the BlackBerry Screen Reader.
Customize your accessibility settings
You can customize your BlackBerry device to help suit your needs. For example, you can magnify the screen, use your
hearing aid with your device, and change the font size.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Change your settings.
Settings > Accessibility.
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Turn on Magnify mode
You can use Magnify mode to enlarge the information on your BlackBerry device screen. You can zoom in to or zoom out
from the screen, even if you use an application that doesn't normally support zooming.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the Magnify Mode switch to On.
The information on the screen immediately appears larger.
4.
To move around the magnified screen, use two fingers to move the screen in whatever direction you want to go.
Settings > Accessibility.
Customize the magnification level
When you use Magnify mode, you can customize the level of magnification on the screen. To adjust the magnification
without leaving your current screen, in magnification mode do one of the following:
•
To increase the magnification, zoom in by sliding your fingers apart.
•
To decrease the magnification, zoom out by sliding your fingers together.
If you reach the maximum magnification, your BlackBerry device vibrates.
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Temporarily turn off Magnify mode
There may be times when you want to temporarily turn off the magnification of your screen to see the whole screen at once,
and then turn on Magnify mode again to continue what you were doing. To temporarily turn off Magnify mode:
•
Using two fingers, swipe down from the top of the screen.
To turn on Magnify mode again, repeat the above step
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Turn on Hearing Aid mode
This feature might not be supported depending on your BlackBerry device model.
Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid. When you have Hearing
Aid mode turned on,
appears on the Status bar.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the Hearing Aid Mode switch to On.
Settings > Accessibility > Hearing Aid Settings.
Turn on TTY support
The TTY device that you want to connect to your BlackBerry device must operate at 45.45 bps.
TTY support is designed to allow your device to connect with an external TTY device that converts received calls to text.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your device. To get an adapter accessory that BlackBerry has approved for use with your device, visit
www.shopblackberry.com.
1.
Connect a TTY device to your device according to the instructions that came with your TTY device.
2.
In the Phone app, swipe down from the top of the screen.
3.
Tap
4.
Set the TTY switch to On.
> TTY.
Turn on Closed Captions
Closed Captions displays text on your BlackBerry device screen when you play video files that support closed captioning.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the Closed Captions switch to On.
Settings > Accessibility.
BlackBerry Screen Reader
The BlackBerry Screen Reader is an assistive technology that lets users with vision impairment interact with their
BlackBerry 10 device using speech output. The BlackBerry Screen Reader uses text to speech (TTS) to read screen
content, such as documents, email messages, text messages (SMS), titles and properties of media files, and other text-
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based information. The BlackBerry Screen Reader also provides navigation cues by reading screen layout information,
such as menu titles, page numbers, and links.
Turn on or turn off the BlackBerry Screen Reader
The BlackBerry Screen Reader provides text-to-speech (TTS) interaction with the display on your BlackBerry smartphone.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Screen Reader.
4.
Set the Screen Reader switch to On.
5.
Tap to select Continue, then double tap to proceed.
Settings > Accessibility.
If you don't want to see this verification message each time you turn on the BlackBerry Screen Reader, turn off the
Confirmation Message option in the screen reader settings.
You can also quickly turn on the BlackBerry Screen Reader by triple-pressing the Power key. If you don't want to be able to
turn on the BlackBerry Screen Reader in this way, you can turn off the Enable using triple tap option in the screen reader
settings.
To turn off the BlackBerry Screen Reader, triple-press the Power key.
Turn on or turn off the Dark Screen mode
If you are using the BlackBerry Screen Reader, you can add privacy and conserve battery life using Dark Screen mode. This
mode turns the screen display backlighting down to 10% brightness.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Screen Reader.
4.
Set the Dark Screen Mode switch to On.
Settings > Accessibility.
Change the language that the BlackBerry Screen Reader uses
If you speak more than one language, your BlackBerry Screen Reader can, too. You can quickly change the TTS language if
you're reading web content or email in a different language than the preferred language that you set for your BlackBerry
device.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Screen Reader.
4.
In the TTS Language drop-down list, tap a language.
Settings > Accessibility.
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Turn on or turn off Keyboard Echo
Make sure you're saying what you think you are saying. The Keyboard Echo feature reads information back to you when
you're typing in a text field.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Screen Reader.
4.
Tap Keyboard Echo.
5.
In the drop-down list, tap None, Characters, Words, or Characters and Words.
Settings > Accessibility.
Turn on the Silent on Calls setting
No one wants to be interrupted when on a phone call. The Silent on Calls setting prevents the BlackBerry Screen Reader
from reading back information while you're on a call.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Screen Reader.
4.
Set the Silent on Calls switch to On.
Settings > Accessibility.
Adjust the verbosity
There are times when you need all the information you can get. In those instances, set the verbosity of BlackBerry Screen
Reader to high. Once you get more familiar with the device, you can change the verbosity to low to include less information.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Screen Reader.
4.
Tap Verbosity.
5.
In the drop-down list, tap High or Low.
Settings > Accessibility.
Adjust the volume, speed, and pitch
You may want to increase the speed of the BlackBerry Screen Reader when you're surfing the Internet, or slow it down
when you're getting instructions. You might want to increase the volume when you're outside, or decrease it when you're at
home or in a quieter space. You might also want to adjust the pitch to make the reader easier to understand. The
BlackBerry Screen Reader lets you adjust the volume, speed, and pitch of the reader to provide a personalized experience
for any situation.
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Settings
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Screen Reader.
4.
Move the Volume, Speed, and Pitch sliders.
Settings > Accessibility.
BlackBerry Screen Reader gestures
The BlackBerry Screen Reader uses a combination of gestures that are used in other apps on your BlackBerry device and
gestures that are specific to the BlackBerry Screen Reader. Gestures that start at the edges of the screen (such as swiping
down from the top to access Settings or swiping up from the bottom to minimize an app) are the same in the Screen Reader
app as they are in all other apps. However, there are additional gestures that help you navigate when the BlackBerry
Screen Reader is turned on.
Task
Gesture
Set and speak the point of regard
Tap with one finger.
Note: A point of regard can be a field, button, selection
area, link, application, paragraph, sentence, word, title,
image, or any other display feature.
Access Discovery mode
Note: Discovery mode enables you to interact with points
of regard, such as letters, words, buttons, links, menu
items, and pictures. These points of regard are highlighted
on the display.
Tap and hold with one finger, then move your finger. The
point of regard is set to the object under your finger.
Read description of the point of regard
Tap with two fingers.
Activate a point of regard
Double-tap with one finger.
Note: When you activate a point of regard, you are
indicating that you want to interact with that part of the
display.
Select an item
Triple-tap with one finger.
Press and hold
Double-tap and hold.
Navigate to the previous or next point of regard
Swipe left with one finger to go to the next point; swipe right
with one finger to go to the previous point.
Pan or scroll a list
Swipe up with two fingers to scroll toward the top; swipe
down with two fingers to scroll toward the bottom. This
action sets a new point of regard.
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Task
Gesture
Go to the top or bottom of a display area
Swipe up with two fingers and hold to go to the top; swipe
down and hold with two fingers to scroll to the bottom. This
action sets a new point of regard.
Change slider value
Swipe up with one finger to increase the slider value; swipe
down with one finger to decrease the slider value.
Move to the previous or next section of text (such as a
character, word, line, sentence, or paragraph) or web
content (such as headings and links).
Swipe left with one finger to go to the previous text or
content; swipe right with one finger to go to the next text or
content.
Change size of text, such as character, word, line,
Swipe up with one finger while in the content to increase
sentence, and paragraph, or web content such as headings the size; swipe down with one finger while in the content to
and links.
decrease the size.
Move left, right, up, or down
Swipe left, right, up, or down with three fingers.
Stop the BlackBerry Screen Reader from reading that point
of focus
Swipe down and then to the left with one finger.
Perform the default action of the application (such as take a Double-tap with two fingers.
picture with the Camera app, or start and stop a video in the
Video app)
Mute the BlackBerry Screen Reader
Swipe down and to the left with two fingers.
Read the time and date
Quickly swipe down and then slide up with one finger.
Note: The status bar containing the time and date
information is very close to the top edge of the display. As a
result, when you interact with the status bar, it may cause
the settings menu to appear.
Read the status bar information (including battery and radio Quickly swipe up and then slide down with one finger.
connectivity)
Note: The status bar is very close to the top edge of the
display. As a result, when you interact with the status bar,
it may cause the settings menu to appear.
Gestures for the Quick Tasks mode
With the Quick Tasks mode, you can change frequently changed settings and access additional BlackBerry Screen Reader
features. When you enter Quick Tasks mode, you have 3 seconds to complete a task. If you don't complete a task, the
device automatically exits the mode and vibrates briefly to notify you. When you enter Quick Tasks mode, a vertical list of
tasks appears. You can use the following gestures to interact with the list:
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Task
Gesture
Access Quick Tasks mode
Swipe down and to the right with one finger
Select an item
Tap with one finger. After the selection is made, the device
exits Quick Settings mode.
Switch on or switch off an item
Tap with one finger to turn on or turn off the switch. After 3
seconds, the device automatically exits Quick Tasks mode.
Select an item from a list
Tap with one finger to move between the choices. Each tap
moves you to the next choice. When you get to the last item
in the list, the next tap returns to the top of the list. After 3
seconds, the device automatically exits Quick Tasks mode.
Select an item from a list using Discovery mode
Tap and hold with one finger. Drag the finger up or down the
list, then tap with a second finger to select a list item. The
device does not automatically exit Quick Tasks mode.
Change speech volume
Swipe up with one finger to increase the volume. Swipe
down with one finger to decrease the volume.
Change speech verbosity
Tap with one finger to change the verbosity level. Levels to
choose from are either High or Low.
Change speech speed
Swipe left with one finger to decrease the speech rate.
Swipe right with one finger to increase the speech rate.
Rewind speech
Swipe up and down to replay the last ten spoken items.
Spell the word
Swipe left to spell the last item spoken letter by letter. Swipe
right to phonetically spell the last item (for example, Alpha,
Bravo, and so on). Spelling can also be used with Rewind to
spell the last ten spoken items.
Gestures for the BlackBerry Calendar
Task
Gesture
Move to the next day, week, or month
Swipe to the right with three fingers.
Move to the previous day, week, or month
Swipe to the left with three fingers.
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Gestures for the Home screen
Task
Gesture
Switch between the work and personal workspaces
Swipe down from the top of the screen using three fingers.
Tap once with one finger to set the focus of regard on the
workspace, then double tap with one finger to select the
workspace.
Minimize the application and show your Active Frames
Swipe up from the bottom. This is the same as the gesture
used outside the BlackBerry Screen Reader.
Close an Active Frame
Tap and hold with one finger, then move your finger to the
app. The point of regard is set under your finger. Then,
double-tap with two fingers to close the app.
Gestures for the BlackBerry Keyboard
Task
Gesture
Switch the keyboard layout
Swipe down with one finger.
Accept word prediction
Swipe up with one finger.
Delete a word (for languages that read left to right)
Swipe from right to left with two fingers.
Delete a word (for languages that read right to left)
Swipe from left to right with two fingers.
Gestures for the BlackBerry Phone app
Task
Gesture
Answer a call
Double tap with two fingers on the Incoming Call screen
Reject a call
Double tap and hold with two fingers on the Incoming Call
screen.
End a call
Double tap and hold with two fingers anywhere on the
display.
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Gestures for the BlackBerry Hub
Task
Gesture
Delete a notification or message
Swipe left with three fingers.
Expand an email folder
Triple tap with one finger. In Discovery mode, you can tap
and hold with one finger and double tap with a second
finger.
Collapse an email folder
Triple tap with one finger. In Discovery mode, you can tap
and hold with one finger and double tap with a second
finger.
Media cards and storage
A media card lets you store more pictures, videos, music, and documents on your BlackBerry device! The files that you
store on your device can be transferred between your device and your computer in just a few steps.
Moving or copying media files and documents
You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on
your computer.
You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option. For more information about synchronizing media files and documents, see the Help in BlackBerry Link.
Tip: To locate files on your device, if you know the file or folder name, tap
to search for it.
Transfer files between your computer and device using a USB connection
1.
Using a USB cable, connect your BlackBerry device to your computer.
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2.
If necessary, enter your device password.
Your device and media card appear as drives on your computer.
3.
Go to the files or folders that you want to copy.
4.
Drag and drop the files or folders.
Transfer files between your computer and device using a Wi-Fi
connection
You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before
files are moved over a Wi-Fi network, you are prompted to enter the storage access password.
1.
On the home screen of your BlackBerry device, swipe down from the top of the screen.
2.
Tap
3.
At the top of the screen, in the drop-down list, tap Network and make note of the IPv4 address.
4.
Tap
5.
Tap Storage and Access.
6.
Set the Access using Wi-Fi switch to On.
7.
Type a storage access password.
8.
Tap Identification on Network and make note of the Username.
9.
On your computer, do one of the following:
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Settings > About.
•
If your computer uses a Windows operating system, in a Run command, type the IP address using the following
format: \\xxx.xxx.xxx.xxx.
•
If your computer uses a Mac operating system, click Go > Connect to Server. Type the IP address using the
following format: smb://xxx.xxx.xxx.xxx.
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10. Go to the files or folders that you want to copy.
11. When prompted, enter the username and storage access password.
12. Drag and drop the files or folders.
Turn on USB mass storage
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the USB Mass Storage switch to On.
Settings > Storage and Access.
To stop using USB mass storage, disconnect your USB cable.
Using a media card
Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media
files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance
and power efficiency of your device.
You might be able to move large amounts of data by simply moving the media card into another device that supports the
microSD card.
Supported media cards
Your BlackBerry device supports media card sizes up to 64 GB. Only microSD cards are supported.
To use a media card larger than 32 GB, you may need to format the media card to FAT32 format. You can use your device
to format your media card.
Format your media card
You can format your media card to help resolve an issue with the media card. When you format your media card, all of your
media card data is deleted.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Format Media Card.
Settings > Storage and Access.
Wipe data from your media card
To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data,
this process might take some time.
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1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Erase Media Card.
Settings > Storage and Access.
To use the media card again, you must format it.
Turn on encryption
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Do any of the following:
Settings > Security and Privacy > Encryption.
•
Set the Device Encryption switch to On.
•
Set the Media Card Encryption switch to On.
CAUTION: Try to decrypt or back up your encrypted media card files before a security wipe, which is designed to delete
your BlackBerry device data including the encryption key. You can't access encrypted media card files without this
encryption key.
Check how much storage space is free
You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can
also see a breakdown of what types of files are taking up space.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap Device Storage Details or Media Card Details.
Settings > Storage and Access.
Tip: The amount of available storage space displays when you minimize the File Manager app.
How do I free up storage space?
To make room for more files and apps, try any of the following:
•
Save documents and media files on your media card. To automatically save camera pictures and videos on your media
card, on the home screen, tap
. Swipe down from the top of the screen and tap
•
Reduce the size of pictures that you take and videos that you record. To change the ratio option for your pictures, on
the home screen, tap
. To change the size of your videos, on the home screen, tap
•
Transfer some of your data to your computer using a USB connection, Wi-Fi connection, or BlackBerry Link . To
download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or
Mac option.
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•
Delete files that you don't need. To delete multiple items, in an app, tap
•
Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon until the icons begin
to blink. On the icon for the app that you want to delete, tap
. If you don't see
on the app icon, the app can't be
deleted.
. Select items and tap
Optimize your device's performance
If you find that your BlackBerry device is running unusally slow, try any of the following:
•
•
•
Close any apps that you aren't using.
Delete messages that you don't need to keep.
In your browser privacy settings, clear your history, cookies, and other website data.
Error messages: Media card
If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the
error in your Storage and Access settings.
Your media card isn't recognized
The media card might be in an unreadable format. Consider formatting the media card.
CAUTION: Media card data is deleted when you format a media card.
Media card is password protected
A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that
isn't password protected.
Your media card is read-only
You can view and open files on the media card. You can't move, delete, or modify the files on the media card.
Your media card isn't responding
The media card isn't communicating with your BlackBerry device. Consider using a different media card.
No media card was found
Make sure that there is a media card in your BlackBerry device and that it's inserted properly.
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Troubleshooting: Storage space
My device isn't recognized when I connect it to my computer
If your computer doesn't automatically detect your BlackBerry device, try the following:
•
•
Check the USB cable and points of connection.
•
Consider updating or installing device drivers on your computer. The drivers you need are automatically installed when
you download BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/
BlackBerryLink and select the Windows or Mac option.
On the home screen, swipe down from the top of the screen. Tap
Settings > Storage and Access. Depending on
the operating system on your computer, change USB Connection to Connect to Windows or Connect to Mac.
BlackBerry Link features on your device
If you have BlackBerry Link on your computer, you can use your BlackBerry device to:
•
•
View and delete files that are stored on your computer.
Sync your music, pictures, videos, and documents between your device and your computer.
To download the latest version of BlackBerry Link to your computer or to transfer data to a new device, visit
www.blackberry.com/BlackBerryLink.
Working with files stored on your computer
Access files stored on your computer
If you are running the latest version of BlackBerry 10 OS, you can use your BlackBerry device to view and delete music,
pictures, videos, and documents on your computer. To use this feature, BlackBerry Link must be open on your computer,
and associated with your BlackBerry ID.
In BlackBerry Link on your computer, you can specify the folders that you want to access.
1.
Connect your device to a wireless network. For example, a Wi-Fi network.
2.
In the File Manager app, tap
your personal space.
3.
Tap the computer that you want to access.
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Tip: Check your computer settings or connect your computer to a power source to prevent your computer from entering
sleep mode or turning off.
Edit or delete a file
Do one of the following:
• To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing the file, tap
Tip: If you save your changes in the default location, the
and overwriting the original version on your computer.
icon indicates when BlackBerry Link is syncing the file
• To permanently delete a file that's stored on your computer, touch and hold a file. Tap
Copy a file to your device
After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not
connected to the Internet.
1.
Touch and hold a file that's stored on your computer.
2.
Tap
3.
Navigate to where you want to save the file. For example, on your media card.
4.
Tap Paste.
If BlackBerry Link syncs your device and computer files, you might have two versions of the file on your computer (the
original file and the version that you saved to your device). Make sure that you open the version that you last edited before
making additional updates to the file.
View paired computers
Your BlackBerry device can be connected to up to ten computers using BlackBerry Link.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > BlackBerry Link.
Tip: To access your computer files over the mobile network, change the Use Mobile Network switch to On.
To remove a computer from the list, touch and hold a computer. Tap
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Troubleshooting: BlackBerry Link
I can't access files on my computer
To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's
connected to the Internet.
If you don't see your computer as a source in the File Manager app, try the following:
1. Minimize File Manager and verify that you don't see
on the app. If you see this icon, use the File Manager app in
your personal space.
2. On the home screen, swipe down from the top of the screen.
3. Verify that your device is connected to a wireless network.
4. Tap
Settings. Do the following:
•
•
•
In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer.
If your device is connected to a mobile network instead of a Wi-Fi network, in the BlackBerry Link section, change the
Use Mobile Network switch to On.
In the BlackBerry Link section, verify that the BlackBerry Link switch is set to On.
If you still can't see your computer files, try any of the following from your computer:
•
•
•
Verify that your computer is turned on and not in sleep mode.
Verify that the files you want to access are in the location that is specified in BlackBerry Link.
Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different
network and try again.
For more troubleshooting information, see the help in BlackBerry Link on your computer.
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Applications and features
Organizing your apps
To keep all of your apps organized, you can move apps around on the home screen, create folders for your apps, or delete
apps that you no longer use.
Leave an app or close an app
Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see
your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full
screen. Once you minimize an app, you can close it from the home screen.
1.
To minimize an app, swipe up from the bottom of the screen. The app is arranged as an Active Frame on the home
screen.
2.
To close an app after you minimize it, on the home screen, on an Active Frame, tap
Move an app around the home screen
You can move the app icons to different places on the home screen so they are where you want them to be. For instance, if
you're right-handed, you can arrange your frequently used apps on the right side of the screen. Then when you're using
your BlackBerry device with one hand, it's easier to open those apps.
1.
On the home screen, touch and hold an app icon until all of the icons start to blink.
2.
Drag the icon to a different location on the home screen and release your finger.
Add folders to the home screen
You can organize your apps by adding folders to the home screen. For example, you can add a folder for all of the games
that you download and a folder for all of your business and productivity apps.
1.
Touch and hold an app icon until all of the icons start to blink.
2.
Drag the app icon on top of another app icon that you want to include in the same folder.
3.
Type the name of the folder.
4.
Tap Create.
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Move an app out of a folder
1.
In a folder on the home screen, touch and hold an app icon until all of the icons start to blink.
2.
Drag the app icon to the bottom of the screen and release.
Rename a folder
1.
On the home screen, tap a folder.
2.
At the bottom of the screen, touch and hold the folder name.
3.
Type the new name of the folder.
4.
Tap Rename.
Deleting apps
You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from
the BlackBerry World storefront.
Delete a downloaded item from BlackBerry World
1.
On the BlackBerry World home screen, tap
2.
Tap My Apps & Games, My Video, or My Music.
3.
Tap Downloaded.
4.
Touch and hold an item, and tap
> My World.
•
If you think that you might want to reinstall the app later, tap Uninstall.
•
If you want to permanently delete the app, tap Delete.
Uninstalled apps and games are listed on your My World screen. To see this list, tap My Apps & Games > Available.
Delete an app from your home screen
1.
On the home screen of your BlackBerry device, touch and hold an app icon until the icons begin to blink.
2.
On an app icon, tap
Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and
the delete icon will not appear on these app icons.
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Reinstall an app or game
1.
On the BlackBerry World home screen, tap
2.
Tap Available.
• To reinstall one app or game, tap
> My World > My Apps & Games.
next to the app or game that you want to install.
• To reinstall all of your uninstalled apps and games, at the bottom of the screen, tap
Calendar
The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking
accounts that you add to your device. The Calendar app presents the info so that you can view all your meetings,
appointments, tasks, alarms, and events in one place.
About the Calendar app
If you subscribe to public calendars, such as movie theater calendars or school calendars, the events from those calendars
can also appear in the Calendar app.
Even if you don't add any accounts to your device, you can still use the Calendar app to create and manage meetings,
appointments, and events.
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The Calendar app at a glance
Subscribe to a public calendar on your device
Make sure you have the address for the public calendar in iCalShare (ICS) format.
You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the
Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the
owner can change events in a public calendar.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the Calendar Name field, enter a name for the calendar.
4.
In the Server Address field, enter the address for the public calendar in ICS format.
5.
Tap Done.
> Accounts >
> Subscribed Calendar.
View your events
You can view your events by day, week, or month.
In the Calendar app, do one of the following:
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• To view events for a single day, tap
• To view events for a week, tap
. Try using the pinch gesture to zoom in and see a more detailed view.
• To view events for a month, tap
. Numbers on the calendar are sized depending on the number of events booked for
the day: the bigger the number, the more you have planned for the day. Tap on a day to see your agenda in a list at the
bottom of the screen.
• To see an agenda view, tap the icon in the lower-left corner. Tap
• To go to a particlar date in any calendar view, tap
Tip: To see a 6-month view of the calendar, in the month view, at the top of the screen, touch the month and drag your
finger down.
Find email and files associated with an event
Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if
you're meeting with people to review a document, your device might show that document.
1.
In the Calendar app, tap an event.
2.
Tap Emails.
Create an event in the Calendar app
1.
In the Calendar app, tap
2.
Enter the information for the event.
3.
Tap Save.
Tip: In any schedule view (for example, in the day schedule view or in the week view), you can create an event by just
tapping a spot on the schedule. Tap the New Event block that appears, to change the event.
Invite people to an event
If your account supports adding participants to events, then you can add participants either when you create the event, or
after. If you added a Microsoft Exchange work account, you can connect to the remote server to add people who aren't in
your contact list.
When you create or change an event, tap the Participants field.
•
If the person that you want to add is in your contact list, start typing a name. Tap the name from the list.
•
If the person that you want to add is in your organization, and you added your work account to your device, type the
name. Tap Look up.
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Tip: Some accounts might let you view the participants' availability. After you add all the participants to the event, tap the
event time near the top of the screen. If any of the participants have a schedule conflict, the time slider at the top of the
screen is red. To find a time that works for everyone, move the slider until it turns green.
Add a location to an event
When you create or change an event, do one of the following:
•
To type a location manually, in the Location field, type a location.
• To open the Maps app and choose a location, in the Location field, tap
. Choose a location.
Schedule a recurring event
1.
When you create or change an event, tap the time for the event.
2.
In the Repeats drop-down list, tap an option.
3.
When you're finished, tap
Change the availability status or reminder time for an event
When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's
availability status and the reminder time. You can change these settings.
1.
2.
When you create or change an event, tap any of the icons at the top of the screen.
•
To change the availability status, in the Status drop-down list, tap Busy, Out of Office, or Free.
•
To change the reminder time, in the Reminder drop-down list, tap an option.
Tap Save.
Add conference call details to an event
When you add conference call details to a meeting or event, participants with BlackBerry devices can use the Join Now
feature to join the conference call without dialing the various numbers and conference call bridges.
Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually
add the details to each conference call meeting.
1.
When you create or change an event, tap any of the icons at the top of the screen.
2.
In the Conference drop-down list, do one of the following:
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•
To add new conference call details to your event, tap Add Bridge. Enter a name for the conference call, and the
phone numbers and access codes. Tap Save.
•
If you have conference call details saved in your Calendar app settings, tap a conference call bridge.
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Hide a calendar
You can temporarily hide calendars from the main view in your Calendar app.
1.
In the Calendar app, swipe down from the top of the screen.
2.
Tap
3.
Clear the check box beside the calendar that you want to hide.
Change or delete an event
If you're the organizer of an event, you can change or delete it.
In the Calendar app, touch and hold an event.
• To change an event, tap
• To delete an event, tap
. Make your changes. Tap Save.
Create a follow-up meeting
When you create a follow-up meeting, the meeting details such as the participants, subject, and notes from the original
event are added to the follow-up meeting. Follow-up meetings can be created from past and future calendar events.
1.
Open a calendar event.
2.
Tap
3.
Enter the information for the follow-up meeting.
4.
Tap Save.
Join a conference call from a meeting reminder
If a meeting in your calendar includes conference call info, you might be able to join the call with one tap instead of dialing
the conference call numbers manually.
In the meeting reminder, tap Join Now.
Save conference call details in the Calendar app
You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your
meeting invitations.
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1.
In the Calendar app, swipe down from the top of the screen.
2.
Tap
3.
Enter the conference call bridge information, such as phone numbers and access codes.
4.
Tap Save.
> Mobile Conferencing >
Add WebEx details to an event
If you download the Cisco WebEx Meetings app, and have a valid account that allows the scheduling of WebEx meetings,
you can add WebEx details to the calendar events that you organize that have at least one participant.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your BlackBerry device. If your calendar event is associated with a personal email account, the Cisco
WebEx Meetings app must be installed in the personal space on your device.
1.
When you create a calendar event, tap any of the icons at the top of the screen.
2.
Set the Add WebEx switch to On.
3.
Tap Save.
4.
On the Create WebEx screen, enter your WebEx account information.
5.
Tap Create.
WebEx details are added to the notes section of the event.
Add WebEx details to an existing event
If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your
BlackBerry device, you can add WebEx details to the existing event.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx
Meetings app must be installed in the personal space on your device.
1.
When you change an event, tap
2.
Tap
3.
On the Create WebEx screen, enter your WebEx account information.
4.
Tap Create.
When you add WebEx details to an existing event, an update with the details is sent to the event participants.
Edit WebEx details for an existing event
If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your
BlackBerry device, you can edit the WebEx details for the existing event.
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Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx
Meetings app must be installed in the personal space on your device.
1.
When you change your event, enter the updated information such as the event time or participants, and tap Save.
2.
On the Edit WebEx screen, change the details to match the updated information in the event.
3.
Tap Save.
When you edit the WebEx details for an existing event, an update with the details is sent to the event participants.
Join a WebEx event
To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device.
Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in
the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx
Meetings app must be installed in the personal space on your device.
To join a calendar event that includes WebEx details, do one of the following:
•
•
In a calendar reminder, tap Start WebEx.
In a calendar event, on the event screen, tap Start WebEx, or tap
Send an "I will be late" message
If you will be late for a meeting or event, you can quickly send a message to let other participants know.
1.
Open the event, either from the BlackBerry Calendar app or from the event reminder.
2.
Tap
3.
In the dialog box, move the slider to indicate how late you will be.
4.
Tap Email All or Email Organizer.
Share a file with meeting participants
You can use email to share the files on your BlackBerry device with other meeting participants.
1.
Touch and hold a file.
2.
Tap
3.
Tap a meeting.
4.
On the Compose screen, type a message.
5.
Tap Send.
> Meeting Participants.
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Customizing Calendar app settings
You can customize your calendar settings to help you manage your schedule as productively as possible.
Change your default calendar
When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Accounts.
3.
Tap
4.
To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop-down
list, tap a calendar.
Change the email address to use with each calendar
If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When
you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
The email address that you use must already be added to your device. Some accounts don't allow you to change the email
address (for example, your work account).
1.
In the Calendar app, swipe down from the top of the screen.
2.
Tap
3.
Beneath a calendar, in the drop-down list, tap an email address.
> Meeting Invitation Settings.
Change default settings for events
You can change the default length, reminder times, and snooze intervals for your events or meetings.
1.
In the Calendar app, swipe down from the top of the screen.
2.
Tap
178
Settings > General.
•
To change how long your meetings are scheduled for, in the Meeting Duration drop-down list, tap a new duration.
•
To change the default reminder time for events, in the Meeting Reminder or All-Day Meeting Reminder dropdown list, tap a new time.
•
To change the snooze intervals, in the Snooze Interval drop-down list, tap a new snooze time.
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Change how your calendar is displayed
1.
In the Calendar app, swipe down from the top of the screen.
2.
Tap
Settings > General.
•
To change the view (day, week, or month) that you see when you open the calendar, in the Default Calendar View
drop-down list, tap a view.
•
To change the day that the week starts on, in the First Day of the Week drop-down list, tap an option.
•
To change your working hours, in the Working Hours section, in the Start and End drop-down lists, tap an option.
•
To use growing numbers to indicate the busyness of a day, set the Growing Numbers switch to On.
Troubleshooting: Calendar app
I can't sync my calendar
Try the following:
•
If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization
•
> Accounts. Tap an
for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap
account. Check that the Sync Calendar switch is set to On.
If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the
calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
If your calendar still isn't in sync, try removing and re-adding the account that the calendar is associated with.
•
I can't reply to or send meeting invitations
Check that you added an email account that has an integrated calendar. Some accounts might not include a calendar
feature.
New or updated events aren't appearing in my calendar
You might need to refresh your calendars. In the Calendar app, swipe down from the top of the screen. Tap
I have duplicate calendar entries
If you imported calendar entries using BlackBerry Link, you might see duplicate entries on your device after syncing your
device and computer.
You can remove duplicates by deleting duplicates in your address book, or by clearing your local data on your device.
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To remove duplicate calendar entries by deleting your local device data, do the following:
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accounts.
3. Tap
4. Tap Clear Local Calendar.
CAUTION: Clearing your local data will permanently delete any calendar entries that you saved just locally to your device.
Contacts
When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is
integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant
messages and events or share your pictures and videos.
About the Contacts app
If you added an email account or social networking account to your device, contacts from those accounts can appear in
your contact list. It's simple to find the people that you want to connect with because your device automatically merges
contacts who share first and last names, email addresses, or mobile phone numbers.
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Contacts app at a glance
Adding contacts to the Contacts app
There are a variety of ways that you can add contacts to the Contacts app.
Add a contact to the Contacts app
1.
In the Contacts app, tap
2.
Enter the information for the contact. For additional fields, tap
3.
If you have a work account and BlackBerry Balance is set up on your BlackBerry device, to save the contact in your
work space, at the top of the screen, tap Work. After you start adding the contact information, you can't save the
contact in your personal space.
4.
Tap Save.
Tip: To choose the account or storage location for a contact, tap the Save to button at the top of the screen. Select the
checkbox beside an account or storage location.
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Copy contacts to and from your micro SIM card
Your micro SIM card can store contact names and phone numbers. Copying contacts to and from your micro SIM card
allows you to easily transfer contacts from one device to another. When you insert a micro SIM card in your BlackBerry
device, you can view contacts that are stored on the micro SIM card in your contact list. You can copy the micro SIM card
contacts to your device memory so that the contacts are available to you even if the micro SIM card is removed.
You can also use BlackBerry Link to back up your contacts on a computer.
Note: If you added a work account to your device and your administrator turned on BlackBerry Balance, you can't copy
work contacts to your micro SIM card.
1.
In the Contacts app, swipe down from the top of the screen.
2.
Tap
•
To copy all of the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card.
•
To copy all contacts from your device memory to your SIM card, tap Copy Contacts from Device to SIM Card.
•
To view your SIM card contacts and decide which ones you want to copy to your device, tap Manage SIM Card
Contacts.
Add a contact from the Calls screen
1.
In the Phone app, tap
2.
Touch and hold a phone number.
3.
Tap
•
To add the phone number to an existing contact entry, tap a contact from the list.
• To add the contact as a new contact, tap
4.
Tap Save.
Import contact card information to your contact list
If someone shares a contact card with you (also known as a vCard or .vcf file), you can add that contact information to the
contact list on your BlackBerry device.
1.
Tap the contact card.
2.
Do one of the following:
• If the contact card contains one contact only, tap
•
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If the contact card contains multiple contacts, tap Import.
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Contact views
When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info,
like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking
accounts that you added to your device, like Twitter or LinkedIn. Other info can be added by you. There are three tabs, or
views, that you can tap through.
Details
This view shows you an overview of contacts' details: how to contact them, where they work, their birthdays, and so
on. You can tap on phone numbers or email addresses to start connecting with contacts.
Updates
This view shows you your contacts' most recent updates from social networking apps like Twitter and Facebook. If
you added a contact's company name, the Updates view also shows you news about that company. Tap on an
update to see it in a social networking app or the browser.
Activity
This view shows you upcoming and past interactions with your contacts. Tap on any activity to go directly to that
event on your device.
Changing contacts in the Contacts app
Add or change a picture for a contact
1.
In the Contacts app, tap a contact >
•
To use a picture from a social networking account that you added, tap one of the available pictures at the top of
the screen.
• To use a saved picture from your picture library, in the picture area, tap
• To take a picture with the camera, in the picture area, tap
. Tap
. Browse to the picture.
. Take a picture. If necessary, crop or
edit the picture. Tap Done.
2.
Tap Save.
Change info for a contact
1.
In the Contacts app, tap a contact >
2.
Make your changes. For additional fields, tap
3.
Tap Save.
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Delete a contact
1.
Touch and hold a contact.
2.
Tap
Copy a contact to another account or storage location
If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or
to your micro SIM card.
1.
In the Contacts app, touch and hold a contact.
2.
Tap
3.
Select the checkbox beside an account or storage location.
4.
Tap Done.
Create a contact group in the Contacts app
You can group contacts together so that you can easily send messages to everyone in the group, set up meetings, and
share files. You can find your groups in the contact list or filter your contact list to show just your contact groups.
1.
In the Contacts app, tap
2.
In the Group Name field, type a name for the contact group.
3.
Tap
4.
Select the contacts to add to the group.
5.
Tap Done.
6.
Tap Save.
Add a contact to a contact group
1.
In the Contacts app, tap a contact group.
2.
Tap
3.
Select the contacts to add to the group.
4.
Tap Done.
5.
Tap Save.
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Remove a contact from a contact group
1.
In the Contacts app, tap a contact group.
2.
Tap
3.
Beside the contact's name, tap
4.
Tap Save.
Rename a contact group
1.
In the Contacts app, tap a contact group.
2.
Tap
3.
In the Group Name field, type a new name for the group.
4.
Tap Save.
Add a contact to your favorites
When you add contacts to your favorites, their pictures appear at the top of your contact list so that you can quickly
connect with them.
1.
In the Contacts app, touch and hold a contact.
2.
Tap
Related information
Add a contact or number to your speed dial list,42
Contact someone
1.
Touch and hold a contact.
2.
Tap how you want to reach the contact.
Set a custom ring tone for a contact
1.
In the Contacts app, tap a contact.
2.
Tap
3.
At the bottom of the Edit Contact screen, tap Ring Tone and Notifications.
4.
Tap a notification type, and make your changes.
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5.
Tap Back.
6.
Tap Save.
Search for a contact
Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that
you're looking for.
In the Contacts app, tap
•
To search contacts from your contact list, just start typing. When the contact appears, tap the contact.
•
To search contacts from a remote address book (for example, your company's address book), type the contact's name.
Tap Remote Search.
Filtering contacts
There are different ways to change which contacts you see in your contact list.
View contacts by account or type
You can quickly filter your contact list, to see only specific contacts (for example, BBM or contact groups).
1.
In the Contacts app, tap
2.
Tap the type of contacts that you want to see.
Hide a set of contacts
You can completely remove a type of account from your contact list. For example, if you mainly follow celebrities on Twitter,
you might not want to see them in your contact list.
1.
In the Contacts app, swipe down from the top of the screen.
2.
Tap
3.
In the Show Account in Contact List section, set the switch that appears beside an account to Off.
Sort your contacts in the Contacts app
By default, your contacts are sorted by first name, but you can also sort by last name or company name.
1.
In the Contacts app, swipe down from the top of the screen.
2.
Tap
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Applications and features
In the Sort Contacts by drop-down list, tap a sort option.
Share a contact
You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally.
1.
In the Contacts app, touch and hold a contact.
2.
Tap
Troubleshooting: Contacts
My contacts weren't merged automatically
Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for
example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see
duplicate entries in your contact list, you can merge those contacts into one entry.
1. In the Contacts app, touch and hold a contact.
2. Tap
3. Tap the contacts that you want to merge.
4. Tap
My contacts' pictures change sometimes
If you added a social networking account to your BlackBerry device and you're using a profile picture as a contact's
picture, then the picture changes when your contact changes his or her profile picture.
I have duplicate contact entries
If you imported contact entries using BlackBerry Link, you might see duplicate entries on your device after syncing your
device and computer.
You can remove duplicates by merging contacts on your device, or by clearing your local data on your device.
To remove duplicate contact entries by deleting your local device data, do the following:
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accounts.
3. Tap
4. Tap Clear Local Contacts.
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CAUTION: Clearing your local data will permanently delete any contact entries that you saved just locally to your device.
Clock
The Clock app is made up of four screens. On the Alarm Clock screen, you can turn your alarm on or off, set your alarm
time, and add multiple alarms. On the World Clock screen, you can view the time in other parts of the world. You can also
use the stopwatch and set a timer from the Clock app.
Setting the alarm clock
Set an alarm
1.
Tap
2.
Set the Alarm switch to On.
3.
Touch and hold the dial outside of the clock face.
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4.
Slide the dial around the clock face to your desired time.
5.
To save the alarm time, tap anywhere on the screen.
Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm
time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm
is set for.
Set additional alarms
You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at
different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone,
recurrence, and snooze duration for each alarm.
1.
Tap
2.
Do one of the following:
• If you only have one alarm set, tap
• If you already have two or more alarms set, tap
3.
Type an alarm name.
4.
Set an alarm time, recurrence, tone, and snooze duration.
5.
Tap Save.
Tip: Once you've set multiple alarms, you can quickly adjust the different alarm times by touching and holding any of the
dials outside of the clock face and sliding the dial around the clock face to your desired time.
Manage your additional alarms
1.
Tap
2.
Do any of the following:
•
To turn on or off an alarm, next to the alarm, set the switch to On or Off.
•
To change the alarm name, time, tone, recurrence, or snooze duration, tap an alarm.
• To delete an alarm, touch and hold an alarm. Tap
Change your alarm tone
1.
Do one of the following:
• If you have one alarm set, tap
• If you have multiple alarms set, tap
2.
Tap an alarm.
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3.
Tap Alarm Tone.
4.
Select one of the alarm tone options.
Tip: To use music you have added or downloaded to your BlackBerry device, tap
Set an alarm for multiple days
1.
Do one of the following:
• If you have one alarm set, tap
• If you have multiple alarms set, tap
2.
Tap an alarm.
3.
Tap Recurrence.
•
To set a daily alarm, set the Daily switch to On.
•
To set an alarm to recur on specific days, select the checkbox next to one or more days.
Set the snooze
1.
Do one of the following:
• If you have one alarm set, tap
• If you have multiple alarms set, tap
2.
Tap an alarm.
3.
Tap Snooze.
4.
Select a length of time.
Stopwatch
1.
Tap
2.
Tap Start.
3.
To start a new lap, tap Lap.
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Timer
Set the timer
1.
Tap
2.
Touch and hold the dial outside of the clock face.
3.
Slide the dial around the clock face to your desired time.
4.
Tap Start.
Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap
the time that appears in the middle of the clock face. Scroll up or down to adjust the hours, minutes, and seconds that the
timer is set for.
Change your timer tone
1.
Tap
2.
In the middle of the clock face, tap the time.
3.
Tap Timer Tone.
4.
Tap a timer tone.
Tip: To use music you have added or downloaded to your BlackBerry device, tap Add Music.
World clock
If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world
clock screen to quickly see the time in a variety of cities around the world.
Add a city to the world clock screen
1.
Tap
2.
Tap Add.
3.
Enter a location.
4.
Tap a city.
Tip: After you add a city to the world clock screen, tap the city name to check the weather in that city.
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Delete a city from the world clock screen
1.
Tap
2.
Touch and hold a city.
3.
Beside a city, tap
Turn on bedside mode
When bedside mode is on, you are not notified or new messages, but any alarms that you have set will sound and your
BlackBerry device displays the time, dimly lit. You can also set the option to hear only phone calls when in bedside mode.
1.
In the Clock app, swipe down from the top of the screen.
2.
Tap
Tip: When your alarm goes off in bedside mode, you can tap anywhere on the screen to snooze the alarm. To turn off the
alarm in bedside mode, swipe up from the bottom of the screen.
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Change your bedside mode settings
By default, all of your notifications are set to silent in bedside mode, and your wireless connections stay turned on. When in
bedside mode, you can choose to hear only phone calls, or you can choose to turn off all wireless connections.
1.
In the Clock app, swipe down from the top of the screen.
2.
Tap
3.
Do any of the following:
•
To turn on only your phone while in bedside mode, set the Phone Calls in Bedside Mode switch to On.
•
To turn off all wireless connections in bedside mode, set the Wireless Connections in Bedside Mode switch to
Off.
Change the clock face
1.
In the Clock app, swipe down from the top of the screen.
2.
Tap
3.
Tap the Clock Face drop-down list.
4.
Tap a clock face type.
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BlackBerry World
Find and download your favorite apps, games, music, and videos with BlackBerry World! You can browse featured and top
downloaded items, browse items by category, and search by keyword. You can also read and write reviews and
recommend apps to others.
For more information on BlackBerry World, see the BlackBerry World User Guide.
Search for apps, games, music, or videos
You can search the entire BlackBerry World storefront, or you can choose to search for a specific type of item. For example,
you can choose to only search for games, apps, music, or videos.
•
To search the entire BlackBerry World storefront, on the BlackBerry World home screen, tap
•
To search in a specific section (apps, games, music, or videos), tap
•
To search using a recent search term, tap
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. Tap a section. Tap
. Tap a recent search term.
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Applications and features
Browse categories
The BlackBerry World storefront is divided into four sections: games, apps, music, and videos. Within each section is a list
of categories or genres. For example, in the games section, you can find categories such as arcade games, card games,
and sports games.
1.
On the BlackBerry World home screen, tap
2.
Tap Games, Apps, Music, or Video.
3.
Tap
4.
Tap a category or genre.
Tip: After you browse to a category of apps or games, you can filter the list of apps or games to show only free items, items
for sale, or items with a specific star rating. You can also sort the list by name, price, rating, or popularity. To sort or filter the
apps or games in a category, touch and hold the name of a list, drag your finger down, and tap any of the drop-down lists.
Scan a QR code
If you see a QR code, you can scan it to find a specific item in the BlackBerry World storefront. QR codes commonly appear
on websites, posters, or other promotional materials.
1.
In the BlackBerry World storefront, swipe down from the top of the screen.
2.
Tap
Clear your search history
1.
On the BlackBerry World storefront home screen, tap
2.
Tap
Turn on private browsing
You can turn on private browsing if you don't want your recent search terms to appear on your Search screen or you don't
want your recently viewed items displayed on the My World screen.
1.
In the BlackBerry World storefront, swipe down from the top of the screen.
2.
Tap
3.
Set the Private Browsing switch to On.
> General.
Note: After you turn on private browsing, your saved searches and recently viewed items aren't displayed. However, when
private browsing is turned off, your saved searches and recently viewed items are restored.
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Download and buy apps, games, music, and videos
Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same
BlackBerry device, and on up to four additional devices without your having to pay for the items again.
1.
In the BlackBerry World storefront, tap an item.
2.
In the upper-right corner of the screen, tap the button with the price displayed on it.
3.
To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap a payment
method.
4.
Tap Purchase.
Tip: To share an app, game, album, song, or video, tap
. To share an app with someone using NFC technology, on the
Details screen of the app that you want to share, align the backs of your devices.
Buy a subscription to an app or a game
You might be required to pay a recurring subscription fee for some apps and games, or for certain features and additional
items within an app or game that you have already downloaded. Your subscription automatically renews until you cancel it.
The BlackBerry World storefront is designed to send you a reminder email before and after each subscription is renewed.
On the Details screen for an app, a game, or an item, tap the button with the price displayed on it.
Cancel a subscription
1.
On the BlackBerry World storefront home screen, tap
2.
At the top of the screen, if necessary, tap the Apps & Games drop-down list.
3.
Tap Subscriptions.
4.
Tap an app, a game, or an item.
5.
Tap Unsubscribe.
> My World > My Apps & Games.
Rent a video
Some videos are available to rent from the BlackBerry World storefront. When you download a rented video, you have 30
days to start watching it before the rented video expires. Once you start watching it, depending on the video, you have 24 to
48 hours to finish watching it before the rented video expires. You can only watch a rented video on the BlackBerry device
that you downloaded it on.
On the Details screen for a video, tap Rent.
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Redeem a promo code
1.
In BlackBerry World, swipe down from the top of the screen.
2.
Tap
3.
Enter the promo code.
4.
Complete the instructions on the screen.
Change your payment options
1.
In the BlackBerry World storefront, swipe down from the top of the screen.
2.
Tap
3.
Enter your BlackBerry ID password.
4.
Select a payment option.
5.
Complete the instructions on the screen.
> Payment Options.
Tip: To edit your payment information, tap
Tutorial: Setting up a credit card on a BlackBerry 10 device
This tutorial provides you with the opportunity to see how to set up a credit card on a BlackBerry 10 device, and then
practice doing so.
Note: This tutorial is available in English only.
Start the tutorial for devices with a touch screen keyboard.
Start the tutorial for devices with a physical keyboard.
http://docs.blackberry.com/tutorials/creditcard/en
Tutorial: Setting up a PayPal account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see how to set up a PayPal Account on a BlackBerry 10 device, and then
practice doing so.
Note: This tutorial is available in English only.
Start the tutorial for devices with a touch screen keyboard.
Start the tutorial for devices with a physical keyboard.
http://docs.blackberry.com/tutorials/paypal/en
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Android apps
You can now get apps and games designed for Android smartphones and install them on your BlackBerry device!
Downloading and installing Android apps on your
BlackBerry device
You can find and download Android apps and games from various third-party websites and mobile market apps. Most
websites and mobile market apps include an installation button that appears after you download an Android app file. You
can also install an app file by opening it in the File Manager app on your BlackBerry device.
If you can't find an app file that you downloaded, you can search for the app name in the File Manager app. Most Android
apps include the file name extension .apk. To search for all the Android app files that you downloaded, try searching the
File Manager app for .apk.
CAUTION:
Apps that you install from sources other than BlackBerry World have not been reviewed by BlackBerry. These apps might
pose a risk to your device and personal data. You should only install apps from trusted sources.
While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might
make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with
alternate services (such as mapping services).
If you don't want to accept these potential risks and limitations, you should not install apps from sources other than
BlackBerry World.
Navigating within an Android app
Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to
be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can
quickly go back to the previous screen.
Do any of the following:
•
To see the additional actions that you can perform, in an app, swipe down from the top of the screen.
•
To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally
up and to the left.
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Maps and GPS
Keep moving in the right direction with BlackBerry Maps, GPS, and the Compass app. You can search for points of interest,
get turn-by-turn directions, and much more.
Find a place on a map
You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see how to get
there.
1.
In the Maps app, on the Map tab, enter an address or a descriptive word, such as "coffee" or "hospital" in the search
field.
2.
Do one of the following:
•
To view all of the search results as pins on the map, tap Search.
•
To view a specific search result as a pin on the map, tap a search result.
Pin a place on a map
Add pins to your map to keep track of where you're going or to mark points of interest.
In the Maps app, on the Map tab, touch and hold the place that you want to pin.
To clear all of the pins from a map, on the Map tab, tap
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Start turn-by-turn directions
Verify that location services are turned on and that your BlackBerry device has established a GPS connection.
1.
In the Maps app, find a place by doing one of the following:
•
On the Map tab, search for an address or a place using the Search field. In the search results, tap a place.
•
On the Map tab, locate a pin on the map. Tap the pin.
•
On the My Places tab, tap a place or contact.
2.
Tap
3.
To begin receiving turn-by-turn directions, tap
To stop turn-by-turn directions in the map view or detail view, tap
view, tap anywhere on the screen >
. To stop turn-by-turn directions in the street-level
Switch to the map or detail view for turn-by-turn directions
By default, turn-by-turn directions start with the street-level view of the route.
To switch to one of the high-level views, do one of the following:
• To view a list of directions to your destination, tap
• To view an overview of the route on a map, tap
To return to the street-level view of the route, tap
Show or hide traffic
If traffic data is available, you can display it as you view a map, or view or listen to turn-by-turn directions in the street-level
view.
Do one of the following:
• On the Map tab, tap
• When viewing or listening to turn-by-turn directions in the street-level view, tap
To hide traffic data, tap
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Mute voice-guided directions
By default, voice-guided directions are turned on.
1.
If you are in the map view or the detail list view, to return to the street-level view, tap
2.
To turn off voice-guided directions, tap
Avoid toll roads, highways, or ferries on your route
You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps.
1.
In the Maps app, swipe down from the top of the screen.
2.
Tap
3.
Set the switches for the types of things that you want to avoid.
> Route Options.
Recalculate routes
While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong
turn or would like alternative directions.
1.
If you are in the street-level view, to show the navigation bar, tap the screen.
2.
Tap
My places
You can find your favorites, recent places, and contacts' places on the My Places tab.
Add a place to your favorites
1.
In the Maps app, on the My Places tab, tap
2.
On the Add Favorite screen, complete the Place Name and Address fields and confirm that the location is found.
3.
If necessary, enter any additional information.
4.
Tap Save.
Tip: You can also add places to your favorites by touching and holding a search result or contact name and tapping
To remove a place from your favorites, on the My Places tab, tap Favorites. Touch and hold the place that you want to
remove. Tap
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Change the details for a place
1.
In your search results or in a list, tap a place.
2.
Tap
3.
Change any fields that require updating.
4.
Tap Save.
View your recent places
BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them
again.
In the Maps app, on the My Places tab, tap Recents.
Clear your recent places
You can clear the list of recently viewed places in BlackBerry Maps.
Tip: If you have places that you want to keep so that you don't have to search for them again, add them as a favorite before
you permanently clear the list.
1.
In the Maps app, swipe down from the top of the screen.
2.
Tap
3.
Tap Clear Recents.
> Clear History.
View a contact’s address on a map
If you have added an address to an entry in the Contacts app, you can view the contact's location on a map and get
directions.
1.
On the My Places tab, tap Contacts.
2.
Touch and hold a contact's name.
3.
Tap
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Changing settings for Maps
Switch between kilometers or miles
BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers)
measurements, as set in your device settings.
1.
In the Maps app, swipe down from the top of the screen.
2.
Tap
3.
Tap Change Device Settings.
> Units of Measure.
Change default route settings
If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route,
such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
1.
In the Maps app, swipe down from the top of the screen.
2.
Tap
> Route Options.
Switch between voice-guided prompts and tones
BlackBerry Maps can prompt you about upcoming turns using voice directions or tones.
1.
In the Maps app, swipe down from the top of the screen.
2.
Tap
3.
Tap an option.
> Navigation Audio.
About location services
You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your
location. Location-based applications can use GPS technology and other information to provide you with information, such
as driving directions.
Turn on or turn off location services
Some apps require GPS location information to work as expected.
1.
On the home screen, swipe down from the top of the screen.
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2.
Tap
3.
Tap the Location Services switch.
Settings > Location Services.
Change location permissions for apps
You can review and remove any GPS location-related permissions that individual apps have requested. Some apps require
specific permissions to work as expected.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap an app.
4.
Tap a switch.
Settings > Security and Privacy > Application Permissions.
Turn on or turn off location-based ads
If location-based ads are turned on, apps using the Advertising Service can use your GPS location to present more relevant
promotional content or deals. No data that personally identifies you is ever shared with third-party advertisers.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap the Location-based Ads switch.
Settings > Location Services.
Turn on or turn off traffic data
If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to
BlackBerry applications.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap the Traffic Data Collection switch.
Settings > Location Services.
Browser
With the BlackBerry Browser, you can browse the Internet, stream video, switch between multiple tabs, download files,
share links to webpages, and more.
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Browsing the Internet
Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device.
Browser at a glance
Go to a website
1.
Type a web address or search term into the address bar at the bottom of the Browser.
2.
Tap Go.
Change the current search engine
After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it
again.
1.
While you're typing a search term in the Browser, tap the search engine icon in the top right corner of the screen.
2.
Tap the search engine that you want to use.
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Using Browser tabs
Just like on your computer’s browser, you can open multiple webpages in tabs and switch between the tabs quickly.
Open, switch between, or close tabs
In the BlackBerry Browser, tap
• To open a tab, tap
•
To switch between tabs, tap a tab.
• To close a tab, on the tab that you want to close, tap
Tip: Close a tab when you're finished with it to improve the performance of the Browser.
Open a link in a new tab
1.
In the Browser, touch and hold a link.
2.
Tap
Share a link or picture
You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more.
In the BlackBerry Browser, do one of the following:
• To share the webpage that you're looking at, tap
• To share a link or a picture, touch and hold the link or picture. Tap
Search for text on a webpage
On a webpage, tap
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View webpages in a reader-friendly format
To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads, you can use the
reader mode.
On a webpage, tap
Change text size in reader mode
Do one of the following:
• To increase the text size, tap
• To decrease the text size, tap
Change the background color in reader mode
Tap
Find files that you downloaded
After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and
share it.
In the Browser, tap
Clear your list of downloaded files
In the Browser, tap
Add a website to your home screen
You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the
browser first.
On a website, tap
Save a webpage
You can save a webpage in HTML format so that you can access the webpage when you're offline, or send the webpage as
an attachment.
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1.
On a webpage, tap
2.
Choose the location that you want to save the webpage in.
Changing your Browser settings
Customize the Browser start screen
You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show
thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous
Browser session.
1.
In the Browser, tap
2.
Tap the On Startup Show drop-down list.
> Display and Actions.
•
To set a specific home page, tap My Home Page. Type a web address.
•
To show thumbnails of the webpages that you visited recently or frequently, tap New Tab Page.
•
To open the webpages from your previous Browser session, tap My Tabs From Last Time.
Turn on Adobe Flash support
1.
In the Browser, tap
2.
Set the Adobe Flash switch to On.
> Display and Actions.
Bookmarks and browsing history
Bookmark your favorite webpages so that you can easily access them the next time you use the BlackBerry Browser.
Bookmark a favorite webpage
On a webpage, tap
View your Browser bookmarks
In the BlackBerry Browser, tap
View your bookmarks by tags or in a list
1.
In the Browser, tap
2.
Tap
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Organizing your bookmarks
It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for.
Change your bookmarks
You can change the name or web address of a bookmark.
1.
In the Browser, tap
2.
Touch and hold a bookmark.
3.
Tap
4.
Type a new name or web address.
Add, rename, or delete a bookmark tag
Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might want to tag all of
your news-related bookmarks with "News", or your favorite blogs with "Blog".
In the Browser, tap
• To add a tag, touch and hold a bookmark. Tap
• To rename a tag, tap
. In the Add tags field, type a tag name.
. Touch and hold a tag. Tap
. Type a new name for the tag.
• To remove a tag from a bookmark, touch and hold a bookmark. Tap
. Tap a tag.
• To delete all instances of a tag, tap
. Touch and hold a tag. Tap
Delete a bookmark
1.
In the Browser, tap
2.
Touch and hold a bookmark.
3.
Tap
View your browsing history
1.
In the Browser, on a webpage, tap
2.
Tap
To close your browsing history, tap
Tip: To view a webpage in your history, on a webpage, touch and hold
until your history appears.
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Delete your browsing history
1.
In the Browser, tap
2.
Tap
• To delete all of your browsing history, tap
• To delete a specific webpage from your browsing history, touch and hold the thumbnail for the webpage. Tap
Browsing safely
To help you browse safely, you can check the certificates for a website, change the security settings, and change
permissions for specific websites in the BlackBerry Browser.
About website certificates
Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use
certificates to help prove authenticity. If a website has a certificate, certificate icons appear beside the web address bar.
Website certificate icons
Description
Icon
The website's identity has been verified by an extended validation certificate from a trusted
certificate authority.
The website's identity has been verified by a domain-validated certificate from a trusted
certificate authority.
Some parts of the website are secure while other parts of the website are not.
The website might be unsafe because the certificate is unknown.
Change Browser security settings
In the Browser, tap
Security settings
Remove History Items
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> Privacy and Security.
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Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry
Browser history.
Private Browsing
Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is
open. When you close the Browser, the information is automatically deleted.
Block Pop-ups
Choose whether or not to allow pop-up windows to appear in your browsing session.
Accept Cookies
Let websites use cookies to send and receive information between the website and the Browser. Cookies can be
helpful because websites can use them to remember information about your preferences and user information, but
cookies can pose a privacy risk as well.
Clear Cookies and Other Data
Clear all of your saved Browser information.
Clear History
Clear your Browser history.
Change permissions for specific websites
As you browse the Internet, you might grant permissions to allow websites to access information, such as your location. You
can remove those permissions at any time.
1.
In the Browser, tap
2.
Tap a website. Tap Edit.
3.
Tap
4.
Tap Done.
> Site Permissions.
beside the permissions that you want to remove.
Troubleshooting: Browser
I can't watch a video online
While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and
some websites block content from being viewed on mobile devices. For more information about supported video formats,
search the Help.
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The Smart Tags application explained
The Smart Tags app takes bits of information and transforms the info into a smart tag that you can share as a QR Code. Info
can include text, websites and other URIs, phone numbers, and email addresses. The Smart Tags app allows you to store
the smart tags that you receive and use them or pass them on later.
Instead of handing out business cards, try creating a smart tag that contains your contact information so that with just a
click, recipients can call, text, or send you an email.
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
Scan a QR Code or barcode
When you scan a QR Code by using the Smart Tags app, your BlackBerry device saves the information as a smart tag.
1.
In the Smart Tags app, tap
2.
Tap
or
. Hold your device so that all four corners of the QR Code or barcode appear on your screen.
Delete a smart tag from your device
1.
In the Smart Tags app, highlight one or more tags that you want to delete.
2.
Tap
Create your own smart tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
You can create your own smart tag to share with other devices or display as a QR Code.
1.
In the Smart Tags app, tap
2.
Tap a tag type.
3.
In the fields that appear on the screen, enter the necessary information.
Tip: You can group multiple tags together. Press and hold an existing tag. Tap Add. Repeat Steps 2 and 3 to create a tag.
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Smart tag types
Web
Use to create a smart tag that, when opened, takes you to a webpage.
Contact
Use to create a smart tag that, when opened, adds the contact information in the Contacts app.
Event
Use to create a smart tag that, when opened, creates an appointment in the Calendar app.
Geo Location
Use to create a smart tag that, when opened, searches for directions in the Maps application.
Phone
Use to create a smart tag that, when opened, calls a phone number.
Email
Use to create a smart tag that, when opened, composes an email. When you create the tag you can fill in the
Subject and Message fields to prepopulate these fields when the tag is opened, or you can leave these fields blank.
Text Message
Use to create a smart tag that, when opened, composes a text message. When you create the tag you can fill in the
Message field to prepopulate this field when the tag is opened, or you can leave this field blank.
Text
Use to create a smart tag that displays a message.
Other
Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For
example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart
tag for your app.
Favorite a smart tag
You can make smart tags easier to find if you mark them as favorites.
1.
In the Smart Tags app, find and highlight the tag that you want to favorite.
2.
Tap
View your favorite smart tags
In the Smart Tags app, tap
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Share a smart tag
In the Smart Tags app, highlight a tag.
• To display the smart tag as a QR Code for another device to scan, tap
• To share the smart tag through a message, such as an email or text message, or to share the smart tag with an
application, such as BlackBerry Remember, tap
. Tap a message type or application.
Change a smart tag title
1.
In the Smart Tags app, press and hold a smart tag.
2.
Tap
3.
Enter a title.
4.
Tap Save
Search your device
When you search your BlackBerry device from the home screen, your results are categorized by file type and application
type. If you search from within an application, your results are limited to items within the application.
1.
Tap
2.
Enter your search terms.
3.
To see all of the results for a particular category, in the lower-right corner of the category, tap
Tip: You can search your device by speaking instead of typing by using the Voice Control app.
Filter your search results
If you know the type of file you're looking for, you can use the search filter to narrow your results. It doesn't matter whether
you turn on the search filter before or after you start your search.The filter is cleared the next time you enter search terms.
1.
In the Search application, tap the icon that appears beside the text entry field.
2.
Tap the category that you want search results for.
Tip: If you want to find an email that you received from a particular person, instead of searching from the home screen and
using the search filter for the Email category, try searching from the BlackBerry Hub and selecting the From category.
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Do more with your search results
There are a variety of actions you can perform with items in your search results right in the search results screen. The
actions available to you depend on what the item is. For example, if one of the search results is an email, you can reply,
forward, flag, and so on without opening the email.
1.
Touch and hold a search result.
2.
Tap an action.
Tip: The actions you can perform appear as icons on the right side of your screen. To see the names of the icons, slide your
finger over them.
Change your search settings
You can specify whether your BlackBerry device stores your search history, which categories to include in searches, and
which search engines to use to extend your searches to the Internet. You can also clear your search history from this
screen.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap the settings you want to change.
4.
Change your search settings.
Settings > Search.
File Manager
You can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access
files that are saved in the cloud.
Viewing files
View files on your device
File Manager helps you view, save and share files on your BlackBerry device. To view a file in File Manager:
1.
Tap a folder.
2.
Tap a file that you want to view.
To go back, tap
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Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe
down from the top of the screen. Tap Work .
View files on connected devices or networks
You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by
a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To
access a file stored on another device:
1.
Tap
2.
Tap a device.
Files and folders stored on the selected device appear in File Manager when opened or when viewed.
Managing your files
Rename a file or folder
File Manager allows you to make changes to file and folder names, such as fixing a typo or word. To rename a file or folder:
1.
Touch and hold a file or folder.
2.
Tap
Tip: To change a file type, touch and hold a file. Tap
Add a folder
When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following:
1.
Navigate to where you want to add a new folder.
2.
Tap
3.
Tap
Note: You might not have pre-defined folders on a connected device.
Search for an item in File Manager
1.
Tap
2.
Enter all, or part, of the name of the item you are searching for.
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Note: To search for an item on a connected device, you must perform the search when the device is open in File Manager.
Sort files and folders
You can view your files and folders in order by name, date, type or size. You can also decide whether to view your files and
folders in ascending or descending order.
Tip: To change the way you view your files and folders, tap
Tap
to view them as a list or
to view them as a grid.
•
To change the way files and folders are sorted, tap Sort > Name, Date, Type, or Size.
•
To change the order of your files and folders, tap Order > Ascending, or Descending.
Select multiple files
1.
Tap
2.
Tap
3.
Tap the items that you want to select.
To deselect an item that you have tapped in error, tap the item again.
Transferring files
Share files
1.
Touch and hold a file.
2.
Tap
3.
Choose a destination.
Tip: To share multiple files, tap
. Tap the files you want to share. Tap
Move a file
1.
Touch and hold a file or folder.
2.
Tap
3.
Navigate to where you want to move the file.
4.
Tap Move.
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Copy a file
1.
Touch and hold a file or folder.
2.
Tap
3.
Navigate to where you want to copy the file or folder.
4.
Tap Paste.
Working with files stored in the cloud
Retrieve files saved to the cloud
If you are logged in to a cloud application on your BlackBerry device, you can use File Manager to access files that you have
stored in the cloud. To retrieve a file you have saved to the cloud:
1.
Tap
2.
Tap a cloud application.
Save a file to your device
When you pin a file it is saved to your BlackBerry device, so you can view the file even when you're not connected to a
mobile or wireless network. If a file is not pinned, it is not available when you're offline. To pin or unpin a file to your device:
Touch and hold a file that is stored in a cloud application.
• To pin a file, tap
• To unpin a file, tap
Synchronize a file with the cloud
If you have edited a pinned file while offline, you can use the Sync Now option when you reconnect to a wireless network to
ensure that the file is synchronized with the cloud before other files are synchronized. To force the synchronization of a file:
1.
Touch and hold a file.
2.
Tap
. If this option isn't available to you in the menu, your file is synchronized with the cloud.
Tip: To stop synchronizing, tap
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> Pause Sync. To start synchronizing again, tap
> Resume Sync.
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Create a link for a file
Instead of sending a file as an attachment, you can create a link to the file to share it.
1.
Touch and hold a file.
2.
Tap Share Link.
3.
If you receive a prompt to select the access level, tap Access to limit who can open the link. Tap Share Link.
4.
Tap a location or message type for sharing.
Change cloud application settings
You can change your settings for items like the back up options and network usage for your cloud applications. When you
enable back up options, changes to files in the selected applications are automatically updated and stored in the cloud. To
change your settings:
1.
Tap
2.
Tap
Tapping
launches the cloud application.
Working with zip files
Zip files and folders
Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also
zip all of the files in a particular folder using the Zip All option.
Touch and hold a file or folder.
• To zip a single file or folder, tap
• To zip multiple files or folders, tap
. Tap the files or folders you want to zip, then tap
Unzip a file
You can unzip files, and also preview their contents. When you unzip a file, a folder is created with the same name as the
zip file. The unzipped contents can be viewed in this folder.
•
To unzip a file, touch and hold a zip file. Tap
•
To preview the contents of a zip file, tap the file.
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Calculator
The calculator on your BlackBerry device combines a scientific and standard calculator into one. You can also use the
calculator to convert a unit of measurement, calculate a tip, and see previous calculations.
Calculator at a glance
View your previous calculations
To view your previous calculations, slide your finger down in the answer field.
To clear all of your previous calculations, tap
Calculate a tip
When you're out at a restaurant, you can use the tip calculator to figure out how much to leave for a tip. You can customize
your calculations to specify the number of people included on the bill and the percentage of the bill that you want to tip.
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The tip calculator can also calculate how much each person owes on a bill, making it easy to divide up a bill amongst a
table of people.
1.
Tap Tip.
2.
In The Bill field, enter the total amount of the bill.
3.
If necessary, change any of the additional tip options.
Convert a unit of measurement
You can use the calculator on your BlackBerry device to convert one unit of measurement to another. The calculator
includes many different types and units of measurement for the different kinds of scenarios that you find yourself in, so you
don't need to stop what you're doing to convert measurements.
1.
Tap Converter.
2.
Choose a measurement type, the unit to convert from, and the unit to convert to.
3.
Enter the value that you want to convert.
Switch to a scientific or standard calculator
You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device.
On the calculator screen, swipe left or right on the keypad.
BlackBerry Virtual Expert
The BlackBerry Virtual Expert app guides you through troubleshooting tests that are designed to help you identify a
hardware-related problem.
Testing your device hardware
You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app. Download the
BlackBerry Virtual Expert app from BlackBerry World now.
Before you use the app, keep the accessories you use with your device on hand, such as headphones, so that you can do a
full assessment.
Depending on your device model, you can check the following components and functions on your device:
•
•
•
Touch screen and LCD
Volume keys, Mute key, and Power/Lock key
Camera
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•
•
•
Applications and features
Speakers, microphone, and headphone jack
LED and vibration notifications
Bluetooth technology
Tip: For help with a specific issue, contact your service provider.
Test your device using the BlackBerry Virtual Expert
app
1.
In the BlackBerry Virtual Expert app, do one of the following:
•
To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.
• To perform a specific test, such as a camera issue, tap
2.
. Tap the test you want to do.
Follow the instructions on the screen.
A BlackBerry Virtual Expert test failed
If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:
•
•
•
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If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To
download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or
Mac option.
Note your device software version and PIN number. To find this information, from the home screen, swipe down from
the top of the screen. Tap Settings > About. In the Category drop-down list, tap OS or Hardware.
Contact your wireless service provider or local repair center about the issue.
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Productivity and work
Switch between your personal space and
work space
When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal
space and work space.
Tip: To differentiate between your personal space and work space, you can set a different wallpaper for your personal
space.
1.
From the home screen, to switch between spaces, swipe down from the top of the screen. Tap Switch to Personal or
Switch to Work.
2.
From your personal space or work space, do any of the following:
• To switch between your personal pictures and work pictures, in the Pictures app, tap
Pictures or Open Work Pictures.
. Tap Open Personal
• To switch between your personal files and work files, in Adobe Reader, Documents To Go, or File Manager, tap
. Tap Personal Space or Work Space.
When you switch between personal files and work files, the app opens a second instance of the application in the
personal space or work space you are currently in.
About BlackBerry Balance and your work
space
BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry
device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so
that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally
copying work data into a personal app, or displaying confidential work data during a BBM Video chat. If your administrator
turns on BlackBerry Balance, your adminstrator can also specify security policies that turn on and turn off features on your
device. For information about the security policies set on your device, contact your administrator.
By default, your device uses the personal space. You can it use for activities such as taking pictures, downloading videos,
playing games online, saving files to a media card, and posting on a social network.
In your work space, you can access your work email, contacts, and calendar, create work documents, and browse to
corporate intranet sites. Your work space can include a separate version of BlackBerry World that contains the applications
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you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work
space to reveal the details about your work data.
You can access both personal data and work data from certain places, such as Search.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps, and personal data in the personal space on your
device.
1.
If you don't have a work space password, to create one, on the home screen, swipe down from the top of the
screen. Tap
Settings > BlackBerry Balance > Set Password. Type a password.
2.
On the home screen, swipe down from the top of the screen.
• To immediately lock your work space, tap
• To automatically lock your work space after a set amount of time, tap
Work Space After.
Settings > BlackBerry Balance > Lock
Take care to remember your work space password. If you forget your password, contact your administrator to have it reset.
If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents
are deleted.
Change your work space password
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
To unlock your work space and BlackBerry device using the same password, set the Use as my device password
switch to On.
Settings > BlackBerry Balance > Change Password.
Take care to remember your work space password. If you forget your password, contact your administrator to have it reset.
If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents
are deleted.
Delete your work space
If you no longer want to associate your device with your organization's network, you can remove only your work space. The
apps and files stored in your personal space are left intact.
CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files,
messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator.
1.
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On the home screen, swipe down from the top of the screen.
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2.
Tap
Productivity and work
Settings > BlackBerry Balance > Delete.
Does my device have BlackBerry Balance?
BlackBerry Balance is available only to BlackBerry devices associated with a BlackBerry Enterprise Server.
To confirm if your device uses BlackBerry Balance, do one of the following:
•
On the home screen, swipe down from the top of the screen. If you see Switch to Work or Switch to Personal,
BlackBerry Balance is installed.
• On the home screen, swipe down from the top of the screen. Tap
Settings > About. In the Category drop-down list,
scroll and look for Work Space. If you don't see that, or you see Work Space Only, your device isn't set up to use
BlackBerry Balance.
How do I set up BlackBerry Balance?
Your administrator must set up BlackBerry Balance and associate your work account with BlackBerry Enterprise Service
10. After your admin sets up BlackBerry Balance, a work space is automatically added to your BlackBerry device and you
are prompted to finish the activation.
For more information about the BlackBerry Enterprise Service, visit blackberry.com/business.html and
docs.blackberry.com.
What content is in my work space and my personal
space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so
that you have a work space and a personal space on your BlackBerry device.
Work apps that are open appear with a
icon on the home screen.
Depending on the rules set by your administrator, some apps and features might be available in your work space, personal
space, or both. The table below describes the default behavior for most apps.
Description
Apps
These apps and features are available only in your work
space and display work data.
•
BlackBerry World for Work
These apps and features are available only in your personal
space and display personal data.
•
•
•
BBM
BlackBerry Protect
BlackBerry Story Maker
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Apps
Depending on the rules set by your administrator, you might •
have access to work contacts in the Phone, BBM, and text •
messaging apps.
•
•
BlackBerry World
Calculator
Camera
Clock
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Compass
Facebook
Media card
Music
Phone
Micro SIM card
Smart Tags
Text messaging
Twitter
Video camera
Videos
Voice Activated Dialing
Weather
YouTube
These apps and features are available in your work space
and personal space. Your work data and personal data are
displayed together.
•
•
•
•
•
BlackBerry Hub
BlackBerry Remember
Calendar
Contacts
Search
These apps are available in your work space and personal
space. Depending on which space you open an app in, you
can access either your work data or personal data. You can
open two instances of these apps at the same time.
•
•
•
•
•
•
•
•
•
BlackBerry Maps
Box
Browser
Documents To Go
Dropbox
File Manager
Password Keeper
Pictures
Voice Control
Depending on the rules set by your administrator, some
apps might not appear in your work space.
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Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access
your organization's Wi-Fi or VPN network.
To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen.
Tap
Settings > BlackBerry Balance. See the Personal App Connections section.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps
that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only
accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from
your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal
space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but
you can't use a picture that you downloaded from an email message sent to your work account.
What happens to my device data if I leave my
organization?
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work
space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store
personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that
personal data is deleted from your device when your administrator deletes your work space.
Your administrator can delete all of your device data, including your personal content. This feature helps to secure your
device if your device was lost or stolen.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if you add a work account that is associated with a BlackBerry Enterprise
Server and the micro SIM card in your device doesn't have services activated correctly. Your device might also be
quarantined if the BlackBerry Enterprise Server detects the security of your device has been compromised.
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If your device is quarantined, you are notified by your administrator that your device can't access your work space until you
resolve the issue. Your administrator might delete the data on your device, prevent access to unlock your device, or remove
your device from your organization's network.
To leave quarantine, try using a different micro SIM card or changing your service plan. If the security of your device has
been compromised, you might need to wipe your device to delete all the data. For further assistance, contact your
administrator.
Remember
BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to
remember. With the Remember app, you can sort your information as entries in folders, categorize the entries with tags,
record voice notes that are related to the entries, and add due dates to entries so that you don't forget to complete a task.
Collecting and organizing tasks, notes, and more with
the Remember app
For example, if you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As
you're browsing the Internet on your device, you can send trip-related websites to the folder. When you remember
something you need to do before the trip, you can add a to-do item to the folder, and add a due date to the item so that you
don't forget about it. Everything you need to remember about the trip is in one place.
The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work
email account to your device, your tasks and notes from your work account are kept in sync with the Remember app in the
Tasks and Notes folders, and your flagged messages are synced in the Flagged Messages folder. If you added an Evernote
account to your device, you can access your Evernote notebooks in the Remember app and sync your Remember folders to
Evernote.
Adding a folder or an entry to the Remember app
Create folders or entries in the Remember app to help you stay organized. The more entries you add, the easier it is to track
items on your to-do list.
Create a folder in the Remember app
1.
In the Remember app, tap
2.
Type a name for the folder.
3.
To sync your folder with an account (for example, an Evernote account), choose an account from the Save to dropdown list.
4.
To change the color of the folder, tap a different color swatch.
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Tap Save.
Add an entry to the Remember app
When you add an entry to BlackBerry Remember, you can choose between a note or task. Tasks include a completion
checkbox and the option to add a due date or reminder.
If you add an entry to a folder that's synced with one of your accounts, you might not be able to choose whether the entry is
a note or task.
1.
In a folder or on the Remember folder screen, tap
2.
Tap Note or Task.
3.
Enter the information for the entry, such as a title, notes, and a due date.
4.
Tap Save.
Tip: To quickly create a list (for example, a grocery list in your "Groceries" folder), tap a folder. In the Add an entry or
search field at the top of the screen, type an entry title. Tap Submit on the keyboard. Add more entries until your list is
complete.
Add a due date and reminder time to an entry
When you add a due date to an entry in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app.
To receive a reminder, you must add a specific reminder time to your entry.
1.
2.
While you're adding or changing an entry, tap Task.
•
To add a due date, set the Due Date option to On. Tap Date. Select a date.
•
To add a reminder time, set the Reminder option to On. Tap Date. Select a reminder date and time.
Tap Save.
Add tags to an entry
Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries containing recipes, and
then filter your entries by that tag.
1.
In the Remember app, tap an entry.
2.
Tap
Format the text in an entry
Depending on the account that your entry is associated wtih, you might be able to apply formatting to italicize, bold, or
underline text, create lists, or change the text size and color.
1.
In the Remember app, tap an entry.
2.
In the Additional notes field, tap
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Hide synchronized folders in the Remember app
When you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the tasks and notes from
that account appear as synchronized folders in the Remember app. To hide these folders:
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap an account.
4.
On the Edit Account screen, set the Sync Tasks switch to Off.
Settings > Accounts.
Record a voice note in the Remember app
You can use BlackBerry Remember to record voice notes.
1.
In a folder or on the Remember folder screen, tap
2.
Tap
3.
Speak your voice note.
4.
When you're finished, tap
> Done.
Tip: You can also take pictures without leaving the Remember app. To take a picture, in a folder or on the Remember folder
screen, tap
Send something to the Remember app
Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents
To Go files to BlackBerry Remember.
1.
In an app, touch and hold the item that you want to send to the Remember app.
2.
Tap
3.
Edit the item if necessary.
4.
Tap Save.
> Remember.
Changing a folder or entry in the Remember app
Change an entry
1.
In the Remember app, tap an entry.
2.
Make your changes.
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Tap Save.
Move an entry to a different folder
If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a nonwork folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account
supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
1.
In the Remember app, tap an entry.
2.
In the Folder drop-down list, tap a folder.
3.
Tap Save.
Change the color of a folder
1.
In the Remember app, touch and hold a folder.
2.
Tap
3.
Tap a color.
4.
Tap Save.
Delete a folder or an entry in the Remember app
CAUTION: If you delete a folder, the entries inside the folder are also deleted.
1.
In the Remember app, touch and hold a folder or an entry.
2.
Tap
Viewing and searching your entries in the Remember
app
There are several ways to sort through or view your entries in the Remember app. You can use the search feature to easily
find the entries you need.
Search for an entry in the Remember app
1.
Open a folder.
2.
In the Add an entry or search field at the top of the screen, start typing a search term.
3.
Tap a result.
Tip: You can use the Add an entry or search field to add an entry. Just start typing and tap Submit.
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View Remember entries that have the same tag
If you added tags to your BlackBerry Remember entries, you can filter entries by tag.
In the Remember app, do one of the following:
• To view entries that have the same tags across all of your folders, on the Remember folder screen, tap
the Entries drop-down list at the top of the screen, tap a keyword that has been added as a tag.
•
To view entries that have the same tags and are in the same folder, tap the folder. In the drop-down list at the top of the
screen, tap a keyword that has been added as a tag.
Sort your Remember app entries
1.
In a folder, tap
2.
Tap
3.
In the Sort Order drop-down list, select one of the following:
•
Title
•
Creation Date
•
Due Date
Change the default view in the Remember app
You can customize the default view so that when you open BlackBerry Remember, you see what's important to you.
1.
In a folder or on the Remember folder screen, swipe down from the top of the screen.
2.
Tap
3.
In the Default View drop-down list, select one of the following:
•
Folder View
•
Entries View
•
Most Recent
Restart the app for the changes to take effect.
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Troubleshooting: Remember app
I can't add due dates, tags, voice notes, or attachments to an entry
If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry
device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder.
I can't send something to the Remember app
Some items can't be sent directly to BlackBerry Remember. You should be able to send photos, videos, audio files,
websites, contacts, and Documents To Go files to the Remember app.
You might not be able to share certain items into folders that are synced with a work account.
I can't open a folder in the Remember app
If your device is set up to use BlackBerry Balance, you might need to enter your work space password to access all of your
folders and entries.
1. In the Remember app, at the top of the screen, tap Work Space is Locked.
2. Enter your work space password.
Documents To Go
Using Documents To Go, you can create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets.
You can also edit, view, and present Microsoft PowerPoint presentations on your BlackBerry device.
For more information on Documents To Go, see the Documents To Go User Guide.
Print To Go
Print To Go allows you to print various files from your computer to a BlackBerry device that is associated with your
BlackBerry ID over the wireless network.
For more information on Print To Go, see the Print To Go User Guide.
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BlackBerry World for Work
In the BlackBerry World for Work storefront, you can find apps that your company recommends and apps and games that
your company allows you to install. Apps that are required or recommended by your company are found on the Company
Apps screen, while the apps that your company allows you to install are on the Public Apps screen.
BlackBerry World for Work is located in the work space on your BlackBerry device. The apps and games that you download
from BlackBerry World for Work can be used only in your work space. You can buy apps from BlackBerry World for Work
using the same payment method that you selected in the BlackBerry World storefront.
For more information about BlackBerry World for Work, see the BlackBerry World for Work User Guide.
Enterprise IM
Enterprise IM on your BlackBerry 10 device provides you with access to your organization’s instant messaging service. You
can chat with other users to stay informed and connected between meetings, at lunch, and while you're on the go.
Enterprise IM User Guide
Enterprise IM for Cisco
Enterprise IM for Cisco on your BlackBerry 10 device provides you with access to your organization’s instant messaging
and presence services. You can chat with other users to stay informed and connected between meetings, at lunch, and
while you're on the go.
Enterprise IM for Cisco User Guide
BlackBerry Bridge
Connect your BlackBerry 10 device to a BlackBerry PlayBook tablet to view items on your tablet's larger screen, use your
smartphone as a remote control, and more.
For more information, see the BlackBerry Bridge User Guide.
BlackBerry Travel
The BlackBerry Travel app is your personal travel assistant. You can use the app to help you monitor your upcoming flights,
create a travel itinerary, and book hotels, rental cars, and limousines. You can also use the BlackBerry Travel app while
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you're traveling to find local points of interest, calculate currency exchange rates, and monitor the weather in the city
you've traveled to.
For more information on BlackBerry Travel, see the BlackBerry Travel User Guide.
BlackBerry Work Drives
You can use the BlackBerry Work Drives app to connect to your organization's shared network drive with your BlackBerry
10 device.
BlackBerry Work Drives User Guide
Salesforce
Salesforce allows you to share posts with users and groups in your organization and collaborate with your colleagues.
For more information on Salesforce, see the Salesforce User Guide.
Adobe Reader
Adobe Reader lets you view, annotate, search, complete, and share PDF files on your BlackBerry device.
For more information on Adobe Reader, see the Adobe Reader User Guide.
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Security and backup
Passwords and locking
There are several types of locks, PINs, and passwords that you can use to help to protect your BlackBerry device.
If you use your device for work, your organization might already have security settings in place, such as requiring a
password to unlock your device.
BlackBerry ID
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you
change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the
same BlackBerry ID for all of your BlackBerry devices.
Log in with your BlackBerry ID to do the following and much more:
•
Keep track of your app purchases and payment options from the BlackBerry World storefront.
•
•
Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry device.
Start and stop BlackBerry Protect.
Password locking and screen locking
While your device is locked, you can still receive notifications of new email and text messages, make an emergency phone
call, view your battery charge level, set an alarm, or take a picture.
To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorized use of your
device, you need to set a device password.
In your display and security settings, you can set your device to lock itself after a certain amount of inactivity. You can also
write a custom message that displays on the locked screen.
If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data regularly. By
default, for security reasons your device data is deleted when an incorrect password is entered ten times.
BlackBerry Balance and the work space password
If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance
technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.
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Your administrator may require you to set a work space password to protect files, apps, and data associated with your
organization, such as your work email account. You can use the same password for both your work space and device.
If you enter your work space password more than the allowed number of times, your work space and the contents within it
are deleted. You can reduce or increase the number of allowed work password attempts in your Balance settings.
Note: Your administator might not permit you to change some password lock options for your work space, such as the
password requirement or the timeout duration.
Network lock and unlock code
To use a micro SIM card from another service provider, for example, if you’re travelling and want to use a local service
provider’s network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone
Network Lock settings for your micro SIM card.
If you exceed the number of allowed attempts to enter an unlock code, your micro SIM card will allow emergency calls only.
For assistance, you can contact your service provider.
Micro SIM card PINs
You can set two different PINs for the micro SIM card in your device. You can use a micro SIM card PIN to help to prevent
unauthorized use of your micro SIM card in another device. For example, if you lost your micro SIM card and someone tried
to use it in another device, the micro SIM card can't be used unless the PIN is entered correctly. If you exceed the number
of allowed attempts to enter the micro SIM card PIN, your micro SIM card will stop functioning. To unblock your micro SIM
card, contact your wireless service provider for a PUK code.
A micro SIM card PIN2 is designed to enable certain phone features like fixed dialing.
To get a micro SIM card PIN, contact your service provider and turn on micro SIM card security in your security settings.
Lock or unlock your device
Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.
Related information
Lock your work space,224
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.
Locking the screen doesn't disable notifications for incoming calls or messages.
Press the Power/Lock key (above the volume keys on the side of your device).
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To unlock the screen, swipe up from the bottom of the screen.
Lock your device with a password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can
set a device password so that you can lock your device when it's in open view or not in use.
1.
2.
If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap
Security and Privacy > Device Password. Do one of the following:
Settings >
•
To set a device password composed of characters and numbers, set the Device Password switch to On. Enter a
password.
•
To set a quick device password composed of numbers only, set the Simple Password switch to On. Enter a
password.
To lock your device, do one of the following:
• Press and hold the Power/Lock key. Tap
• To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of
the screen. Tap
Settings > Security and Privacy > Device Password > Lock Device After.
• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of
the screen. Tap
Settings > Security and Privacy > Device Password > Lock Device When Holstered.
• To allow an active app to override when your device locks, for example, so your device does not lock while you are
watching a movie in the Videos app, on the home screen, swipe down from the top of the screen. Tap
Settings > Security and Privacy > Device Password > Allow Apps to Extend Password Lock Time.
To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your
device password.
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Create a picture password
To turn on the picture password, you need to first set a device password. A device password is also needed in case you
forget your picture password, or if you need to enter a password to access your BlackBerry device from a computer.
If your device uses BlackBerry Balance technology, in your Balance settings, make sure that you turned off Use as my
device password.
Rather than type a password to unlock your device, you can use a secret picture and number gesture and unlock your
device with one hand. Choose a picture, a number, and set up the combination. The number of combinations is nearly
endless!
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the Picture Password switch to On.
4.
Enter your device password.
5.
Complete the instructions on the screen.
Settings > Security and Privacy > Device Password.
Tip: When your create your picture password or unlock your device, you can drag your finger anywhere on the screen so
that you have a clear view of where the number is moved.
Unlock your device with a network unlock code
To obtain the unlock codes for your BlackBerry device, contact your service provider.
Your device might be network locked which allows your device to make a mobile network connection with only your current
service provider. If you plan to travel internationally and you want to use a micro SIM card from another service provider,
you might need to enter an unlock code.
Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the
screen. Tap
Settings > About > SIM Card.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
In the Phone Network Lock section, tap a locked item.
4.
When prompted, enter the unlock code.
Settings > Security and Privacy > SIM Card.
CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of
allowed attempts to enter an unlock code, your micro SIM card will allow emergency calls only. For assistance, contact your
service provider.
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Change or remove your device password
CAUTION:
If you can't remember your password, the only way to change your password or regain access to your BlackBerry device is
to delete all of your data by completing a security wipe.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Security and Privacy > Device Password > Change Device Password.
To stop using a password, set the Device Password switch to Off.
Related information
Change your work space password,224
How do I reset my device password if I forget it?
Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For
security reasons, the only way that you can reset your password without knowing your current password is to delete all of
your device data. You can do this by entering an incorrect device password multiple times.
BlackBerry recommends that you regularly create and save a backup file on your computer.
Protect your micro SIM card with a PIN
You can use a micro SIM card PIN to prevent unauthorized use of your micro SIM card in another device. For example, if
you lost your micro SIM card and someone tries to use it in another device, the micro SIM card can't be used unless the PIN
is entered correctly.
You can request the PIN for your micro SIM card from your service provider.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the SIM Card PIN Lock switch to On.
4.
Type the micro SIM card PIN that your service provider gave you.
Settings > Security and Privacy > SIM Card.
CAUTION: If you exceed the number of allowed attempts to enter the micro SIM card PIN, your micro SIM card will stop
functioning. To unblock your micro SIM card, contact your service provider.
Change your micro SIM card PIN
1.
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On the home screen, swipe down from the top of the screen.
User Guide
2.
Tap
Security and backup
Settings > Security and Privacy > SIM Card.
•
To change the PIN that protects your micro SIM card, tap Change PIN 1.
•
To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2.
Backing up your device data
Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your
settings, phone history, fonts, messages, organizer data, media files, and more. For more information about BlackBerry
Link, see the BlackBerry Link User Guide.
To download and install BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink. BlackBerry Link
supports BlackBerry smartphones running BlackBerry 10 and BlackBerry PlayBook tablets running BlackBerry PlayBook
OS 2.1.
BlackBerry Protect
BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data
if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account.
Finding and protecting a lost device
After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com and sign in with your
BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring
(even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact
you. If your device is stolen, you can remotely lock it, change the password, or delete all of the data from your device.
If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to
remotely change your password or locate your device.
Set up BlackBerry Protect on your device
To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the BlackBerry Protect switch to On.
4.
To be able to view the current location of your device on a map, tap Location Services. Set the Location Services
switch to On.
Settings > BlackBerry Protect.
Tip: To use BlackBerry Protect features, go to http://protect.blackberry.com and sign in with your BlackBerry ID.
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Tutorial: Setting up BlackBerry Protect on a BlackBerry
10 device
This tutorial provides you with the opportunity to see and then practice setting up BlackBerry Protect on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/blackberryprotect/en
Find more information about BlackBerry Protect
For more information on BlackBerry Protect, see the BlackBerry Protect User Guide.
Password Keeper
Password Keeper provides a location to store all of your passwords in one place on your BlackBerry device. Password
Keeper encrypts your existing passwords to protect them, and can also generate new passwords and store them for you.
About Password Keeper
You can use the Password Keeper application to store all your passwords in one place on your BlackBerry device. You can
also use Password Keeper to generate random passwords that contain numbers, letters, and symbols if you want a
password that is difficult to guess.
Password Keeper is designed to encrypt your passwords to protect them. When you type your password for Password
Keeper, Password Keeper decrypts your passwords, so you can see them.
Transfer passwords to Password Keeper
You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To
transfer the passwords, you must have backed up the password data as part of the backup file during the device switch
process, or created a backup of your current passwords on your BlackBerry 10 device. If you saved the password data to a
media card, the device automatically detects this data on the media card. If you haven't saved your backup data to a media
card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.
1.
On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World storefront.
2.
On the home screen, tap Password Keeper.
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3.
Enter your Password Keeper password.
4.
Swipe down from the top of the screen.
5.
Tap
6.
Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device
to the Password Keeper app.
Settings > Import Passwords.
Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are
imported. Credit card credentials are not imported.
After the Password Keeper data is imported, it is removed from the backup file; however, other personal data remains in
the backup file.
Manage passwords in Password Keeper
You can add, change, or delete password records in Password Keeper.
To manage your records perform any of the following actions:
• To add a record, tap
. Type the required information, and tap Save.
• To edit a record, select a record and tap
. Edit the information, and tap Save.
• To delete a record, touch and hold a record and tap
Tip: You can multiselect records to delete by tapping
Change the Password Keeper password
1.
In the Password Keeper application, swipe down from the top of the screen..
2.
Tap
3.
Type your current password for Password Keeper.
4.
Tap Next.
5.
Type a new password.
6.
Type the new password again to confirm.
7.
Tap Save.
> Change Password Keeper Password
Use a password or username from Password Keeper
You can copy a password or username and paste it into your login information on a website.
1.
In Password Keeper, select a password or username to copy.
2.
Tap Copy Password or Copy Username.
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The message "Username/Password copied to clipboard successfully" appears.
3.
To paste the password or username, do any of the following on the appropriate website:
• Tap the text field >
•
> Paste.
Tap and hold the text field. Tap Paste.
Prevent password and username copying
You can turn on or turn off the password and username copying feature at any time.
1.
In the Password Keeper application, swipe down from the top of the screen. Tap
2.
Clear the Allow Clipboard Copy checkbox.
The Copy Password and Copy Username options are no longer available. You cannot copy and paste your passwords or
usernames. You must type them manually instead.
Hide or show passwords in Password Keeper
To hide or show a password in the Password Keeper application, do any of the following:
• In Password Keeper, swipe down from the top of the screen. Tap
• After entering a password in a password field, tap
. Select or clear the Show Password checkbox.
Generate a random password
You can change the criteria for generating random passwords in the Password Keeper application.
1.
Tap
, and do any of the following:
•
Change the Length field.
•
Select or clear the Include Letters, Include Numbers, or Include Symbols checkboxes.
2.
In the home screen of the Password Keeper application, tap
3.
Type the website and username information.
4.
Tap Generate a Password.
Note: If password copying is turned off, you must type the generated password (letters, numbers, and symbols) when you
want to use it.
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Search in Password Keeper
1.
In the Password Keeper application, tap
2.
Type the title, username, website name, or notes you are searching for.
3.
Select the appropriate record.
If no results are found during your search, you can add a new password record by tapping Add to Password Keeper.
Lock Password Keeper
There are two ways to lock Password Keeper. You can lock it manually or set the option to have Password Keeper lock
automatically when you minimize the application or lock the screen.
In the Password Keeper application, swipe down from the top of the screen, and do one of the following:
• To lock manually, tap
• To lock automatically, tap
. Select or clear the appropriate checkbox.
Create security questions and answers in Password
Keeper
You can create personalized security questions and answers for Password Keeper records so that your passwords are
difficult to guess.
1.
Add a new record or select an existing record in Password Keeper and tap
2.
In the Add or Edit screen, tap
3.
Select a Generic security question from the list or create a personalized question by tapping
4.
Type in your security answer or tap Generate an Answer.
5.
Tap Save.
Duplicate the password record
To create a new record based on existing information stored in the Password Keeper application, complete the following:
1.
In Password Keeper, touch and hold a record.
2.
Tap
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3.
Security and backup
Change or remove the existing information, and tap Save.
Add a password record to your favorites
You can list a record as a favorite. Favorites appear at the top of your records list in Password Keeper.
1.
In Password Keeper, touch and hold a record.
2.
Tap
Share text and websites with Password Keeper
To add websites or text to your Password Keeper records, do all of the following:
1.
Open any application or browse to a website and select the information you want to share with Password Keeper.
2.
Tap
3.
Tap Password Keeper.
4.
Add any additional information to your new record.
5.
Tap Save.
Security settings
You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to
restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to
increase the security of data on your device. And if you need to permanently delete all data from your device, you can wipe
it.
Setting security permissions for apps
BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an
application can access on your BlackBerry device. For example, you can control whether an app can access your email,
contacts, pictures, or the location of your device. Keep in mind that some applications require specific permissions to work.
You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World
storefront.
When you open an app for the first time, your device might display a list of the files and features that the app wants to
access. If something doesn't seem right to you, you can reject the app's request to access an item. For example, you might
download a game that requests access to your messages, which might make sense if the game includes a feature to share
your game score. However, if you aren't comfortable with the game having the ability to compose and view your email
messages, you can turn off access to messages or delete the app. You can view or change permissions for most apps in
your device settings.
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For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you
decline, the prompt will appear again the first time you open the app. You can't change the application permissions later
unless you delete and reinstall the app.
Change or view app permissions
In some apps, if you change the permissions to Off the app might not work as you expect. If an app isn’t working as you
expect it to, consider changing some or all of the app permissions to On.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Security and Privacy > Application Permissions.
•
To view permissions for a particular app, tap an app.
•
To view which apps use a particular permission, tap All. Tap the permission that you want.
3.
To turn on or turn off a permission, tap the switch.
4.
Restart your BlackBerry device for the change to take effect.
Related information
Turn off your device,115
Wipe your device to delete your data
Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to
permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files,
documents, browser bookmarks, and settings.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Type blackberry.
4.
Tap Delete Data.
When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/
Lock key.
Settings > Security and Privacy > Security Wipe.
Tip: If you are planning to give away or recycle your device, remember to also remove your micro SIM card and media card.
Related information
Delete your work space,224
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User Guide
Security and backup
Using Parental Controls
Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can
turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people
in the Contacts app.
Parental Controls settings are protected with a password, making them difficult to change or turn off without your
knowledge. You can set your device so that the Parental Controls password is required to add an email or social networking
account, or to purchase an app from the BlackBerry World storefront.
Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available.
Restrict or limit access to features and content
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Make sure that the Parental Controls switch is set to On.
4.
Enter the Parental Controls password.
5.
Tap to change the options.
Settings > Security and Privacy > Parental Controls.
Import a certificate from your computer
1.
Do one of the following:
•
To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB
cable. If necessary, on your computer, enter your device password.
• To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen.
Tap
Settings > Storage and Access. Set the Access using Wi-Fi switch to On. Type a storage access
password. Tap Identification on Network and make note of the Username.
2.
On your device, on the home screen, swipe down from the top of the screen.
3.
Tap
4.
In the drop-down list, tap Network.
5.
In the Wi-Fi or USB section, make note of the IPv4 address.
6.
On your computer, navigate to and copy a certificate file.
7.
248
Settings > About.
•
If your computer uses a Windows operating system, in a Run command, type the IP address in the following
format: \\xxx.xxx.xxx.xxx.
•
If your computer uses a Mac operating system, select Go > Connect to Server. Type the IP address in the
following format: smb://xxx.xxx.xxx.xxx.
Do one of the following:
User Guide
Security and backup
•
If your computer uses a Windows operating system, open the media\downloads folder. If necessary, enter the
username and storage access password.
•
If your computer uses a Mac operating system, open the media/downloads folder. If necessary, enter the
username and storage access password.
8.
Paste the certificate into the media\downloads or media/downloads folder.
9.
On your device, tap
> Security and Privacy > Certificates > Import.
10. Follow the instructions on the screen.
About smart cards
You can use a smart card and your device password to unlock your BlackBerry device. You can also use smart card
certificates to send S/MIME-protected messages.
Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using the
BlackBerry Smart Card Reader or a microSD smart card. Private key operations such as signing and decryption use the
smart card. Public key operations such as verification and encryption use the public certificates on your device.
Use two-factor authentication
You can use a smart card and your BlackBerry device password to unlock your device.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Security and Privacy > Device Password > Authenticator Settings.
•
To set your device to use a smart card to unlock your device or your work space, in the Smart Card User
Authenticator drop-down list, tap Device or Work.
•
To set your device to remember the format of the password that you type in a password field (numeric or
alphanumeric), set the Smart Password Entry switch to On.
•
To set your device to lock when you remove your smart card from your device or BlackBerry Smart Card Reader,
set the Lock on Card Removal switch to On.
Import a certificate from a smart card
You can import a certificate from a microSD smart card inserted in your BlackBerry device, or a BlackBerry Smart Card
Reader that is paired with your device using Bluetooth technology.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Follow the instructions on the screen.
Settings > Security and Privacy > Smart Card > Import Certificates.
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Store your smart card password on your device
You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as
often. To clear the cache, lock your device.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the PIN Caching switch to On.
Settings > Security and Privacy > Smart Card.
Turn off LED notifications for a smart card
The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this indicator.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Set the LED Activity Indicator switch to Off.
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Settings > Security and Privacy > Smart Card.
User Guide
Legal notice
Legal notice
©2014 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the property of
BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.
Adobe and Flash are trademarks of Adobe Systems Incorporated. Android, Gmail, and YouTube are trademarks of Google
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trademark of Box, Inc. DLNA Certified is a trademark of the Digital Living Network Alliance. Evernote is a trademark of
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affiliates in the United States and certain other countries. All other trademarks are the property of their respective owners.
This documentation including all documentation incorporated by reference herein such as documentation provided or
made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without
condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated
companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other
inaccuracies, errors, or omissions in this documentation. In order to protect BlackBerry proprietary and confidential
information and/or trade secrets, this documentation may describe some aspects of BlackBerry technology in generalized
terms. BlackBerry reserves the right to periodically change information that is contained in this documentation; however,
BlackBerry makes no commitment to provide any such changes, updates, enhancements, or other additions to this
documentation to you in a timely manner or at all.
This documentation might contain references to third-party sources of information, hardware or software, products or
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(collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any Third
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OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES
REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR
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DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE
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separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a
license or other agreement with BlackBerry.
Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry
Desktop Software, and/or BlackBerry Device Software.
The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry
applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN
AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR
SERVICE OTHER THAN THIS DOCUMENTATION.
The information provided in this guide is applicable to the following smartphone models:
STJ100-1
STJ100-2 \ RHJ81UW
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253

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Title                           : BlackBerry Z3 Smartphone-User Guide
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Instance ID                     : uuid:a8a0d633-b74d-40ae-ada6-79861c0d9f21
Page Mode                       : UseOutlines
Page Count                      : 153

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