BlackBerry RHM180LW Mobile phone with GSM/GPRS/EDGE 850/1900, WCDMA/HSPA FDD 2, 4, 5, LTE Bands 2, 4, 13, 17, 41, 802.11 a/b/g/n/ac, Bluetooth, NFC, FM Radio and GPS. User Manual PRIV by BlackBerry smartphone User Guide

BlackBerry Limited Mobile phone with GSM/GPRS/EDGE 850/1900, WCDMA/HSPA FDD 2, 4, 5, LTE Bands 2, 4, 13, 17, 41, 802.11 a/b/g/n/ac, Bluetooth, NFC, FM Radio and GPS. PRIV by BlackBerry smartphone User Guide

Contents

User Manual

PRIV by BlackBerry smartphoneUser Guide
Published: 2015-09-25SWD-20150925173735832
ContentsSetup and basics........................................................................................................................................... 5Your device at a glance...................................................................................................................................5Insert the SIM card.........................................................................................................................................6Insert a media card........................................................................................................................................ 7Move between home screens......................................................................................................................... 8Get around with navigation buttons................................................................................................................ 8Touch screen gestures................................................................................................................................... 9Motion gestures........................................................................................................................................... 13Apps, widgets, and shortcuts....................................................................................................................... 15Personalizing your device.............................................................................................................................17Phone and voice.......................................................................................................................................... 18Phone icons.................................................................................................................................................18Find your own phone number....................................................................................................................... 18Change your ringtone...................................................................................................................................18Making calls.................................................................................................................................................19Receiving calls.............................................................................................................................................20Blocking calls.............................................................................................................................................. 22Add a contact or number to your speed dial list.............................................................................................23Call waiting and call forwarding.................................................................................................................... 24Start a conference call................................................................................................................................. 24Turn on Voice Over LTE.................................................................................................................................25Wi-Fi calling................................................................................................................................................. 26Voicemail.....................................................................................................................................................26Keyboard, language, and typing................................................................................................................... 28BlackBerry Keyboard and typing.................................................................................................................. 28Selecting word suggestions that appear while you type................................................................................. 32Spell check..................................................................................................................................................33Creating custom text shortcuts.....................................................................................................................34Language.....................................................................................................................................................35
Keyboard input methods.............................................................................................................................. 36Applications and features.............................................................................................................................40Find help for apps........................................................................................................................................ 40Organizing your home screen....................................................................................................................... 40Clock........................................................................................................................................................... 42Hangouts.....................................................................................................................................................45Search.........................................................................................................................................................45Location services and Google Maps..............................................................................................................48Keyboard shortcuts......................................................................................................................................49Google Chrome and Downloads....................................................................................................................51Printing........................................................................................................................................................52Settings....................................................................................................................................................... 54Customize your device settings.................................................................................................................... 54Overview of Quick Settings........................................................................................................................... 54Overview of device settings.......................................................................................................................... 55Notifications................................................................................................................................................ 58Storage space and media cards................................................................................................................... 65Connections................................................................................................................................................ 67Battery and power....................................................................................................................................... 94Display........................................................................................................................................................ 99Accessibility.............................................................................................................................................. 102Users.........................................................................................................................................................104Backup and reset.......................................................................................................................................107Update your device software...................................................................................................................... 109Security..................................................................................................................................................... 110Locks, passwords, and protecting your data............................................................................................... 110Finding and protecting a lost device........................................................................................................... 116Security settings........................................................................................................................................ 118Legal notice............................................................................................................................................... 122
Setup and basicsYour device at a glance 1. Nano SIM card tray2. Media card (microSD card) tray3. Notification LEDUser GuideBlackBerry Strictly ConfidentialSetup and basics5
4. Front camera5. Volume up6. Mute7. Volume down8. Headset jack9. Multi-function port (supports USB and video)10. Power on/o key: Press to lock the screen; press and hold to power on/o; press and hold for 10 seconds to resetInsert the SIM cardYour device uses a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact yourservice provider.CAUTION: Do not use a larger SIM card that was cut to a smaller size. Your device might not recognize the SIM card, or theSIM card might get stuck because it is thicker than a nano SIM card.1. Position your device so you can see the back cover and the top of the device.2. Release the SIM card tray by pushing the tip of the tool (provided in the box) into the hole on the top-right side ofyour device. If you don't have the tool that came with your device, you can also use a paper clip. 3. Pull out the tray completely and set it on a flat surface.4. Hold the SIM card so that the metal contacts are facing down and the notch is aligned with the notch in the tray.5. Put the SIM card in the tray. User GuideBlackBerry Strictly ConfidentialSetup and basics6
6. Push the tray back into the slot.Insert a media cardIf you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card).1. Position your device so you can see the back cover and the top of the device.2. Release the media card tray by pushing the tip of the tool (provided in the box) into the hole on the top-left side ofyour device. If you don't have the tool that came with your device, you can also use a paper clip. User GuideBlackBerry Strictly ConfidentialSetup and basics7
3. Pull out the tray completely and set it on a flat surface.4. Hold the media card so that the metal contacts are facing down and the notch is aligned with the notch in the tray.5. Put the media card in the tray. 6. Push the tray back into the slot.Move between home screensYou can move between your home screens with a gesture on the screen.On the screen, swipe left or right.Tip: You can also move between your home screens by swiping left or right on the physical keyboard, or by moving yourfinger across the dots that appear above the favorites tray.Get around with navigation buttonsNo matter what you're doing on your device, navigation buttons appear at the bottom of your screen.Do any of the following:User GuideBlackBerry Strictly ConfidentialSetup and basics8
• To go back to the previous screen, tap .• To go to your home screen, tap .• To see your recently opened apps and screens, tap .Touch screen gesturesTake a moment to learn the common gestures that you can use on the touch screen.Wake up your deviceTap the screen twice. Select itemsDo any of the following:• To select an item, tap it. If the item can be opened, it opens.• To select multiple items, such as photos that you want to share or email messages that you want to delete, touch andhold one item. Tap more items. To clear an item, tap it again. User GuideBlackBerry Strictly ConfidentialSetup and basics9
Scroll or move between itemsSlide your finger to scroll through a list or move between items, such as photos. Check your notificationsYou can check your latest notifications (for example, email messages and text messages) at any time.User GuideBlackBerry Strictly ConfidentialSetup and basics10
Swipe down from the top of the screen. Tap a notification to open it or pull down to see more notifications. Open Quick SettingsYou can open Quick Settings to turn on or turn o common settings such as Wi-Fi and airplane mode.Swipe down from the top of the screen once using two fingers, or twice using one finger. Open an appYou can open one of three default apps from anywhere on your device.Slide your finger up from the bottom of the screen. Move your finger over the app that you want to open. Lift your finger. User GuideBlackBerry Strictly ConfidentialSetup and basics11
Use a sliderIf a slider appears on your screen, you can progress through a file, such as a song or video, or adjust a setting, such as thescreen brightness.Drag the slider handle to the right or left. Zoom in to or zoom out from the screenIf you want to see something in more detail, such as a photo or part of a map, you can magnify the image.To zoom in, slide two fingers apart. User GuideBlackBerry Strictly ConfidentialSetup and basics12
To zoom out, slide two fingers together.Tip: In some cases, you can tap twice to zoom in or zoom out. Motion gesturesYou can use motion gestures to do things more quickly or eciently. To turn motion gestures on or o, swipe down from thetop of the screen once using two fingers, or twice using one finger. Tap > Advanced interactions.Flip to muteIf this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your devicefacedown on a flat surface to silence the ringtone or vibration. You still receive a notification of the missed call.To turn this feature on or o, tap the Flip to mute switch. User GuideBlackBerry Strictly ConfidentialSetup and basics13
Flip to save powerIf this feature is turned on, when you place your device facedown on a flat surface, your device goes into sleep mode toextend battery life. You still receive notifications for incoming calls, messages, and alarms.To turn this feature on or o, tap the Flip to save power switch. Hold to stay awakeIf this feature is turned on, the screen stays on longer when you hold your device in your hand.To turn this feature on or o, tap the Hold to stay awake switch. User GuideBlackBerry Strictly ConfidentialSetup and basics14
Apps, widgets, and shortcutsAbout apps, widgets, and shortcutsWhen you tap on your home screen, a tray opens where you can access installed apps and widgets and set upshortcuts.• The Apps tab includes a complete list of the apps installed on your device, including apps that you download on GooglePlay™.•Widgets are like miniature apps that you can often interact with on the home screen. For example, the BBM widgetshows a small view of your current chats. The Bookmarks widget shows all of the websites that you have bookmarked sothat you can open them right from the home screen.•Shortcuts help you perform the tasks that you do the most. For example, if you frequently write email, you can set up anemail shortcut. Tapping the shortcut opens an email composer.Search for installed apps, widgets, and shortcuts1. On the home screen, tap .2. Enter a search term in the Search apps, widgets, and shortcuts field.Add an app, a widget, or a shortcut to your homescreen1. On the home screen, tap .2. Tap Apps, Widgets, or Shortcuts.3. Touch and hold an app, a widget, or a shortcut, and then release your finger when the home screen appears.After you add a shortcut to your home screen, you might be prompted to set up the shortcut. For example, if you add theEmail Contact shortcut, you must tap the contact that you want to send an email to.About pop-up widgetsPop-up widgets are associated with the apps that you add to the home screen. When you add an app that includes a pop-up widget, an indicator appears beneath the app icon ( ). Pop-up widgets are useful because they allow you to havewidgets that don't take up space on the home screen.User GuideBlackBerry Strictly ConfidentialSetup and basics15
Turn on pop-up widgets1. Tap > .2. Select the Pop-up widgets checkbox.Open a pop-up widget for an appOn the home screen, swipe up or down on an app that has a pop-up widget.Turn o pop-up widgetsOn the home screen, do one of the following.• To turn o a pop-up widget, swipe up or down on the app icon. In the upper-right corner of the widget, tap >Disable Pop-up Widget.• To turn o all pop-up widgets, tap > . Clear the Pop-up widgets checkbox.Change the pop-up widget for an appWhen you first swipe your finger on an app that has more than one widget available, you're prompted to choose a widget toset as the pop-up widget. You can change the pop-up widget at any time.1. Swipe up or down on an app icon.2. In the upper-right corner of the widget, tap > Change Widget.3. In the list of available widgets, tap another widget.Turn o pop-up widgetsOn the home screen, do one of the following.• To turn o a pop-up widget, swipe up or down on the app icon. In the upper-right corner of the widget, tap > Turno pop-up widget.• To turn o all pop-up widgets, tap > . Clear the Pop-up widgets checkbox.Open apps with a gestureYou can use a gesture to open an app from anywhere on your device. The default apps for this feature are BlackBerryDevice Search, Google Now™, and the BlackBerry Hub. You can assign dierent apps to this gesture as well.1. To open an app, swipe up slowly from the bottom of the screen or from .User GuideBlackBerry Strictly ConfidentialSetup and basics16
2. Slide your finger to the app that you want to open, and then release your finger.Change the apps that you open with a gestureYou can change the apps that you open with a gesture. You can even set up a gesture to start an action, such as composingan email.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Swipe Shortcuts.3. Tap either the left or right circle.4. Do one of the following:• To set the gesture to open a dierent app, tap Open app, and then tap an app.• To set the gesture to call a contact, tap Speed dial, and then tap a contact.• To set the gesture to send an email or a text message to a contact, tap Send message. Tap Email contact or Textcontact, and then tap a contact.• To set the gesture to start an action, tap All shortcuts.Turn o the gesture to open an appIf you set up a gesture to open an app or use a shortcut, to turn o the gesture, do the following:1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Swipe shortcuts.3. Tap either the left or right circle.4. Tap Clear.Personalizing your deviceLearn how to personalize your device and make it uniquely yours. For example, you can change your ringtone or set apicture as your wallpaper.•Customize your device settings•Change your ringtone•Set your wallpaper•Add a contact or number to your speed dial list•Add an app, a widget, or a shortcut to your home screen•Change your font size•Change how you view your recent apps and screens•Set up a screen lockUser GuideBlackBerry Strictly ConfidentialSetup and basics17
Phone and voicePhone iconsDuring a callIcon DescriptionTurn on the speakerphoneMute your microphonePut a call on holdShow the dial padMerge calls to start a conference callSplit a conference call into multiple callsFind your own phone numberOpen the Phone app.Your number appears at the top of the screen.Change your ringtone1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Sound & notification > Phone ringtone.3. Tap a ringtone and then tap OK.User GuideBlackBerry Strictly ConfidentialPhone and voice18
Making callsMake a call1. In the Phone app, tap .2. Enter the number.3. Tap .Call a recent number1. In the Phone app, tap Recents.2. Tap a name or number > Call back.Call a contact1. In the Phone app, tap Contacts.2. Tap a contact.3. Tap the number that you want to call.Tip: To send a text message to a contact, beside the number, tap .Speed dial a contact1. In the Phone app, tap Speed dial.2. Tap a speed dial contact.Show or hide your number on outgoing callsDepending on your service provider, this feature might not be supported.1. In the Phone app, in the upper-right corner of the screen, tap .2. Tap Settings > Call settings > Additional settings > Caller ID.3. Tap Show number or Hide number.User GuideBlackBerry Strictly ConfidentialPhone and voice19
View your call historyYou can view past outgoing, incoming, and missed calls on the History screen.1. In the Phone app, in the upper-right corner of the screen, tap > Call History.2. Do any of the following:• To see the details of a specific call, tap a contact or phone number, and then tap Details.• To view missed calls, tap Missed.• To clear your call history, tap > Clear call log > OK.Receiving callsAnswer or dismiss a call1. If your device is locked, touch and hold .• To answer a call, slide your finger until it covers . Release your finger.• To dismiss a call, slide your finger until it covers . Release your finger.2. If your device is unlocked, in the call notification, tap Answer or Dismiss.Send a quick response to a callerYou can send a caller a brief text message instead of answering an incoming call. Depending on the recipient of the quickresponse, additional text messaging charges might apply.Note: If a call is from an unknown caller, the option to send a quick response does not appear.1. When you receive an incoming call, touch and hold . Slide your finger until it covers and then release yourfinger.2. Do any of the following:• To send one of four default messages, tap a message.• To compose a new message, tap Type a reply.When you dismiss a call to send a quick response, the caller is sent to voicemail. If you do not have voicemail, the callerreceives a busy signal instead.User GuideBlackBerry Strictly ConfidentialPhone and voice20
Change your default quick response messagesYou can create your own quick response messages to replace the available defaults.1. In the Phone app, in the upper-right corner of the screen, tap .2. Tap Settings > General settings > Quick responses.3. Tap the quick response you want to change.4. Type a new message.5. Tap OK.To reset to the default quick responses, on the Edit quick responses screen, tap . Then tap Reset default app.Answer or dismiss a call with the sliderBy default, you can open the slider to decline an incoming call and send a text message reply to the caller. You can changeyour settings so that opening the slider answers a call or does nothing instead.Note: If you choose the Open to dismiss and reply option, the caller is forwarded to your voicemail. If you don't havevoicemail, the caller receives a busy signal instead. If the call is from an unknown number, opening the slider does nothing.1. In the Phone app, tap > Settings > General settings > Slider options for incoming calls.2. Choose one of the following:• To answer a call when you open the slider, tap Open to answer.• To dismiss a call and send a text message reply, tap Open to dismiss and reply.• To make opening the slider do nothing when you receive a call, tap Do nothing.Silence the ringtone when you receive a callIf you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ringtone and stopyour device from vibrating. After you silence the ringtone, you can still answer or decline the call.When you receive an incoming call, press the Volume up, Volume down, or Mute key.Move a call from your headset to your deviceWhen you have a Bluetooth headset connected to your device, incoming calls are automatically received on your headset.You can manually move the call back to the device.1. While on a call, tap .2. Do one of the following:User GuideBlackBerry Strictly ConfidentialPhone and voice21
• To move the call to your device, tap Handset earpiece.• To move the call to your device speakerphone, tap Speaker.Prevent calls from going to your Bluetooth headsetYou can disconnect your Bluetooth headset from the Phone app so that calls are sent to your device instead.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap Bluetooth.3. Beside the paired headset you want to disconnect, tap .4. Clear the Phone audio checkbox.Put a call on holdWhile on a call, tap .To resume a call, tap again.Blocking callsBlock all incoming or outgoing callsWhen you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls whenroaming. Contact your service provider for more info on blocking specific phone numbers. Depending on your serviceprovider, this feature might not be supported.1. In the Phone app, in the upper-right corner of the screen, tap .2. Tap Settings > Call settings > Call blocking.3. Select any of the checkboxes.The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. Tochange your call blocking password, tap Change call blocking password.Send a number straight to voicemailYou can send any incoming calls from a specific contact directly to voicemail by restricting their number.Verify that the number you want to restrict is listed as a contact in your Contacts app.User GuideBlackBerry Strictly ConfidentialPhone and voice22
1. In the Contacts app, tap the contact you want to block.2. Tap > .3. Select the All calls to voicemail checkbox.Limit the phone numbers that you can callWhen you set up and use fixed dialing numbers, you can make calls and send SMS or MMS messages only to the phonenumbers that you added to the fixed dialing numbers list. For example, if you give your device to your child to use, you canlimit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your SIMcard for this feature. Depending on your service provider, this feature might not be supported.1. In the Phone app, in the upper-right corner of the screen, tap .2. Tap Settings > Call settings > Fixed Dialing Numbers.3. Tap Enable FDN.4. Enter the SIM security code provided to you by your service provider.5. Tap OK.6. Tap FDN list > > Add contact.7. Type a name and phone number.8. Tap Save.Add a contact or number to your speed diallistThere are two dierent speed dial lists that you can add contacts or numbers to. You can add contacts or numbers to theBlackBerry Keyboard's speed dial list so that you can dial a number by pressing and holding a single key on your keyboard.By default, your voicemail access number is included in your keyboard's speed dial list. To learn more, see Use a keyboardshortcut.You can also add contacts to the speed dial list in the Phone app.1. In the Phone app, tap Contacts.2. Tap a contact.3. Tap .Remove a contact or number from your speed dial list1. In the Phone app, tap Speed dial.User GuideBlackBerry Strictly ConfidentialPhone and voice23
2. Touch and hold the contact you want to remove.3. Drag the contact over Remove. Release your finger.Call waiting and call forwardingTurn call waiting on or oDepending on your service provider, this feature might not be supported.1. In the Phone app, in the upper-right corner of the screen, tap .2. Tap Settings > Call settings > Additional settings.3. Tap the Call waiting checkbox.Set up call forwardingDepending on your service provider, this feature might not be available.1. In the Phone app, in the upper-right corner of the screen, tap .2. Tap Settings > Call settings > Call forwarding.3. To change the number that your calls are forwarded to, tap a call forwarding option and type a number.Start a conference call1. While on a call, make or answer another call.2. To merge the calls, tap .Answer a second call while already on a callVerify that call waiting is turned on.1. While you are on a call and receive a second call, touch and hold . Slide your finger until it covers and thenrelease your finger.2. Do one of the following:• To put the first call on hold and answer the second call, tap Hold current call.• To end the first call and answer the second call, tap End current call.User GuideBlackBerry Strictly ConfidentialPhone and voice24
3. If you put the first call on hold, to merge both calls and start a conference call, tap .To add more people to the conference call, repeat steps 1 and 2.Make another call while already on a callWhen you make another call while you're already on a call, your first call is automatically put on hold.1. While on a call, tap .2. Do any of the following:• Use the dial pad to enter a number.• Tap above the dial pad to go to the Phone screen. Tap a contact.3. To merge both calls and start a conference call, tap .To add more people to the conference call, repeat steps 1 to 3.Remove people from a conference call1. While in a conference call, to view the conference call participants, tap Manage conference call.2. Do one of the following:• To remove a person from the conference call and hang up, tap .• To remove a person from the conference call and keep them in a separate call, tap .Turn on Voice Over LTEUsing Voice Over LTE, you can use your device to make calls with high definition audio quality and fast connections over anLTE network.Depending on your service provider, this feature might not be supported.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Cellular networks > IMS settings.3. Turn on the IMS switch.4. Turn on the Voice Over LTE switch.User GuideBlackBerry Strictly ConfidentialPhone and voice25
Wi-Fi callingTurn on Wi-Fi callingYour device can make and receive calls over Wi-Fi networks, even if you have limited or no mobile network coverage.Depending on your service provider, this feature might not be supported. Contact your service provider for moreinformation.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Wi-Fi calling.3. Turn on the Wi-Fi Calling switch.4. To see when your device will make Wi-Fi calls, turn on Wi-Fi Calling Status.5. Tap Wi-Fi calling preferences > Connection preferences.• To use a Wi-Fi network, even when you have a cellular signal, tap Wi-Fi preferred.• To never use a cellular network and only use a Wi-Fi network, tap Wi-Fi only.• To only use a Wi-Fi network for calls when you don't have a cellular signal, tap Cellular network preferred.Make a Wi-Fi callMake sure that is at the top of your device's screen.1. In the Phone app, tap .2. Enter the number.3. Tap .VoicemailSet up your voicemailDepending on your service provider, this feature might not be supported. Contact your service provider for more info.1. In the Phone app, in the upper-right corner of the screen, tap .2. Tap Settings > Call settings > Voicemail.User GuideBlackBerry Strictly ConfidentialPhone and voice26
3. Tap Setup. If the Voicemail number field is blank, tap Voicemail number, and then enter your voicemail accessnumber. If you don't have a voicemail access number, contact your service provider.4. Do any of the following:• To select a notification profile, tap Sound.• To set the voicemail notification to vibrate, select the Vibrate checkbox.After you set up your voicemail, to call your voicemail from the Phone app, touch and hold 1.Visual VoicemailVisual Voicemail is another way to access and manage your voicemail. In an app, you can see and scroll through yourmessages on your device. Some Visual Voicemail services can also transcribe your voicemail messages into text and sendmessages over email and SMS.Your service provider might have a Visual Voicemail app preloaded on your device or available for you to download.User GuideBlackBerry Strictly ConfidentialPhone and voice27
Keyboard, language, and typingBlackBerry Keyboard and typingUse the BlackBerry Keyboard to communicate with the world. You can type eciently by creating custom text shortcutsand by using prediction, correction, and spell check. After you set up your keyboard preferences, learn how to cut, copy,and paste text, and delete words. With prediction, you can select word suggestions that appear while you type. You can alsoset up or change your display, typing, and keyboard languages.Your device has a touch sensitive slider keyboard and a touch screen keyboard. Both keyboards support finger swipegestures that allow you to choose word suggestions, edit text, and show the number and symbol list quickly.Using gestures with the slider keyboardYou can use the slider keyboard to interact with your device without touching your screen. Keeping your finger in contactwith the BlackBerry Keyboard at all times can increase your productivity.To insert the cursor into a block of text, double-tap the slider keyboard. To move the cursor to a specific location in the textfield, on the keyboard, slide your finger left, right, up, or down. To scroll through a list, such as the message list in the BlackBerry Hub, or the text of a document, on the keyboard, slideyour finger up and down.To turn the pages of an eBook or to scroll up or down in webpages or other documents, rotate your device horizontally andslide your finger along the keyboard.User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing28
Show or hide the touch screen keyboardDo any of the following:• To show the keyboard, close the slider and tap any text entry field.• To hide the keyboard, tap the screen outside of a text entry field. If there is nowhere to tap on the screen, tap .Typing on the BlackBerry KeyboardLearn how to use accented and uppercase letters, symbols, and numbers on your keyboards.Type an uppercase characterTo type an uppercase character, do one of the following:• On the touch screen keyboard or slider keyboard, press , and then tap a letter.• Press and hold the letter.To turn on CAP lock, press and hold .Type numbers and symbols1. On the touch screen keyboard or slider keyboard, swipe down to open the number and symbol picker. Swipe downagain to scroll to the next page of numbers and symbols.2. Tap a number or symbol on the screen, or press the key on the slider keyboard that corresponds to the symbol thatyou want.Type an accented characterThe list of available accents depends on the current input language. If you set multiple input languages, the accents for thesame language family that can be predicted appear together for a letter. For example, if you have set more than onelanguage with a Latin-based alphabet, you see accent options for all Latin-based languages that you have set.On the touch screen keyboard or the slider keyboard, press and hold the letter that you want to add the accent to, and thendo one of the following:• When accented characters appear on the screen above the slider keyboard, tap the character that you want to insert.• When accented characters appear above the letter on the touch screen keyboard, slide your finger onto the accentedcharacter that you want to insert, and then lift your finger.User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing29
Change the settings for keyboard, input, or typingYou can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your device.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input.Type more accurately with prediction and correctionsettingsYou can change the BlackBerry Keyboard settings so that your device automatically predicts what you are likely to type andcorrects typing errors. The keyboard can also capitalize new sentences or insert a period when you press the space keytwice.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > BlackBerry Keyboard Settings > Prediction and correction.3. Tap the settings that you want to change.Type faster with key press feedback settingsYou can change your typing settings to help you type faster and more accurately on your BlackBerry Keyboard. Your devicecan be set to vibrate and make a sound when you tap keys on the touch screen keyboard.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > BlackBerry Keyboard Settings > Key press feedback.3. Tap the settings that you want to change.Select text using the BlackBerry Keyboard1. Highlight the text that you want to select:• On the screen, touch and hold a word.• On the screen, when you edit text, tap the text to insert the cursor handle.• On the slider keyboard, when you edit text, double-tap the keyboard to insert the cursor handle.2. To expand the text selection, do one of the following:• On a highlighted word, drag a cursor handle until your entire selection is highlighted.User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing30
• Move the cursor handle to the beginning of the text that you want to select. Touch and hold , and then dragthe cursor handle to highlight your selection.To dismiss the selection, tap anywhere on the screen.Cut, copy, and paste text1. Select the text that you want to cut or copy.2. Lift your finger o the screen or slider keyboard.3. Do one of the following:• To copy the text, tap .• To cut the text, tap .To paste the text, touch and hold the location where you want to paste the text, and then tap Paste.Delete text using the BlackBerry KeyboardOn the slider keyboard or the touch screen keyboard, swipe from right to left to delete a word. If you are typing in a right-to-left language, swipe from left to right to delete a word. Use emojis1. Do one of the following:• When you type on the slider keyboard, press and hold > tap .User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing31
• When you type on the touch screen keyboard, press and hold the Period key > tap .2. Do any of the following:• Tap the icons under the emojis to switch the emoji category.• Swipe left on the emoji list to see more emojis.3. Tap an emoji.On the touch screen keyboard, tap to return to the keyboard view.Type using voice dictationYou can use voice dictation to type hands-free instead of using your keyboard.Do one of the following:• When you type on the slider keyboard, press .• When you type on the touch screen keyboard, press and hold the Comma key.To close voice dictation, tap .Selecting word suggestions that appearwhile you typeYour device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses thisinformation to try to predict what word you might type next. Suggested words appear on the letters of the touch screenkeyboard or on the row of screen keys above the slider keyboard. You can quickly select a suggested word by placing yourfinger on either keyboard under the word and flicking it up toward the screen.Select a suggested wordTo use a word that appears above the slider keyboard or on the touch screen keyboard, place your finger on the keyboardbelow the word, and flick it up toward the screen. User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing32
Spell checkThe BlackBerry Keyboard includes a spell check feature. Third-party spell checkers can be installed and used with thekeyboard, but for best results, use the BlackBerry Spell Checker.Turn on spell check1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > Spell checker.3. Set the Spell checker switch to On.4. Select the BlackBerry Spell Checker.Change spell check settingsYou can change spell check settings, such as whether the spell checker can look in your contact list for name corrections.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > Spell checker.3. Tap beside the BlackBerry Spell Checker.Accept spelling suggestionsIf spell check is turned on, spelling mistakes are underlined as you type.User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing33
Tap an underlined word.• To accept a spelling suggestion, tap the suggested word.• To add the word to your personal dictionary, tap Add to dictionary.Edit your personal dictionaryWhen you use the spell check feature, you can add words that are marked as incorrect to a custom dictionary on yourdevice so that spell check recognizes them as being correct. The words that you add to your personal dictionary can beedited at any time.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > BlackBerry Keyboard Settings > Prediction and correction > Personal dictionary.3. Tap a language. To apply the setting to all languages, tap For all languages.4. Do any of the following:• To add a new word to your personal dictionary, tap , and then add the new word. When you are finished, tap.• To edit a word that's already in your personal dictionary, tap the word.• To delete a word from your personal dictionary, tap the word, and then tap .Edit the restricted word listThe words in the restricted list are never used to correct your typing.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > BlackBerry Keyboard Settings > Prediction and correction > Restricted words.3. Do any of the following:• To add a new word to the restricted list, tap , and then add the new word. When you are finished, tap Ok.• To delete a word from the restricted list, tap and hold the word, and then tap Delete.Creating custom text shortcutsThe word substitution feature lets you create your own text shortcuts. When you set up a shortcut, your device replaces theshortcut with a word or phrase.Note: Word substitution is also known as autotext.User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing34
Add a new text shortcut1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > BlackBerry Keyboard Settings > Prediction and correction > Word substitution.3. Tap a language for your shortcut or, if you want the shortcut to be available in every installed language, tap For alllanguages.4. Tap .5. In the Shortcut field, type the shortcut phrase. For example, bb.6. In the Target field, type the substitution text for the shortcut. For example, BlackBerry.7. Tap twice.If you add bb as your shortcut, and BlackBerry as the target, when you type bb, BlackBerry is inserted into your text.Change or delete a text shortcut1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > BlackBerry Keyboard Settings > Prediction and correction > Word substitution.3. Tap the language where your text shortcut appears.4. Tap an item in the Substitution List.5. Do one of the following:• Update the Shortcut text or Target output.• To delete the shortcut, tap .LanguageIf you speak more than one language, you can use the language settings to change your display, typing, voice input, orBlackBerry Keyboard language. You can also switch to another typing language while you type.Switch your input languageIf you turn on more than one input language on your device, you can switch between input languages while you type.Note: If the input language that you want to use isn’t listed, you might have to install a keyboard for that input languagefrom the Google Play™ store.1. To turn on input languages, swipe down from the top of the screen once using two fingers, or twice using one finger.User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing35
2. Tap > Language & input > Keyboard settings > Input languages.3. If the Use system language switch is turned on, turn it o. Turn on the switch beside each input language that youwant to use.4. To switch between input languages, while you type, tap . Tap an input language.Change your display languageThe language that you selected during the initial setup of your device is your display language. The home screen,BlackBerry Hub, and supported applications display content in this language.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > Language.3. Tap a language.Keyboard input methodsAn input method allows you to type words or characters that are not available using the characters on your keyboard layout.In some cases, input methods give you a phonetic approximation of a word based on the keyboard layout you are using.Your device can then suggest a character or diacritic based on the sound you choose.In other cases, input methods provide you with gestures and key combinations for languages. Some keyboard inputmethods are common to all supported languages, such as word prediction or selecting accented characters by pressingand holding keys.Both the touch screen keyboard and the slider keyboard support input methods. The keys on the touch screen keyboarddisplay the language's special characters. The physical keys on the slider keyboard map to special characters, so if youpress a latin alphabet key, a corresponding character appears.If the input method for the language you want is not available on your device, check Google Play™ for additional inputmethods to download.Show the touch screen keyboard when the slider isopenYou can keep the touch screen keyboard open while you are typing on the slider keyboard. This setting allows you to switchbetween keyboards easily and shows you the character key map for the physical slider keyboard when you are typing inanother language.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > Current Keyboard.3. Turn on the Hardware switch.User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing36
Turn on Chinese and Japanese input methodsBy default, Google™ Pinyin Input, Google™ Zhuyin Input, and Google™ Japanese Input are available on your device. CheckGoogle Play™ for other Chinese and Japanese input methods.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Language & input > Current Keyboard > Choose Keyboards.3. Turn on the Google Pinyin Input, Google Zhuyin Input, or Google Japanese Input switches.Chinese and Japanese input methods are now available in the Language & input > Current Keyboard keyboard selector.Typing in ArabicThe Arabic language has more characters in the alphabet than there are keys on the keyboard. As a result, more than onecharacter appears on one key. There may be alternate letters that are related to a primary letter or that have a similar form.You can press and hold a letter or press the key again to access the second and third characters.The Arabic keyboard layout supports word prediction and the flick feature, which allows you to flick word suggestions uponto the screen (if you have this feature turned on)To access emojis and voice dictation on the touch screen keyboard, press and hold the Comma key.The following image shows the slider keyboard in Arabic: Typing in GreekThe Greek keyboard supports word prediction and the flick feature, which allows you to flick word suggestions up onto thescreen (if you have this feature turned on). The Greek keyboard also allows you to type alternate characters two dierentways. You can press , and then press a letter, or you can press and hold the primary character and then select thealternate character from the options.The following image shows the slider keyboard in Greek: User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing37
Typing in RussianThe Russian keyboard and language supports word prediction and the flick feature, which allows you to flick wordsuggestions up onto the screen (if you have this feature turned on).To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods:•To type an uppercase character, you can press , and then press a letter.• Alternate characters are available for A, I, L, N, and Z. To type an alternate character, you can double-press the primarycharacter.• To type an accented version of a character, you can press and hold the primary character, and then select the accentedcharacter.The following image shows the slider keyboard in Russian: Typing in HebrewThe Hebrew keyboard supports word prediction and the flick feature, which allows you to flick word suggestions up ontothe screen (if you have this feature turned on). The Hebrew keyboard also allows you to type alternate characters twodierent ways. You can press , and then press a letter, or you can press and hold the primary character and then selectthe alternate character from the options.The following image shows the slider keyboard in Hebrew:: User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing38
User GuideBlackBerry Strictly ConfidentialKeyboard, language, and typing39
Applications and featuresFind help for appsYou can learn about apps, such as BlackBerry Hub, Calendar, BlackBerry Camera, DTEK by BlackBerry, and more, at www.help.blackberry.com.Organizing your home screenMove an app, a widget, or a shortcut around1. Touch and hold an an app, a widget, or a shortcut, and then drag it to a new spot.2. Release your finger.Move an app or a shortcut to the favorites trayThe favorites tray appears at the bottom of each home screen, giving you easy access to your favorite apps or shortcuts.You can add up to four apps or shortcuts to the favorites tray.1. If the favorites tray is full, touch and hold one of the apps or shortcuts in the tray. Drag it to a spot on the home screen.2. Touch and hold the app or shortcut that you want to add, and then drag it to the favorites tray.Add a home screenYou can add as many home screens as you want to organize your apps, widgets, and shortcuts.1. On the home screen, touch and hold the item that you want to move, and then drag it to the right edge of the screen.2. Hold the item at the right edge of the screen until the next home screen appears. If necessary, continue to hold theitem until a blank home screen appears.3. Release your finger.Tip: To view dierent home screens quickly, tap the circles that appear above the favorites tray, and then slide your fingerleft or right.User GuideBlackBerry Strictly ConfidentialApplications and features40
Organize apps and shortcuts into folders1. On the home screen, touch and hold an app or a shortcut.2. Drag the app or shortcut on top of another app or shortcut that you want to include in the same folder.3. To name the folder, tap the folder. Tap New folder, and then enter a name.Change how you view your recent apps and screensWhen you tap , you see a tiled view, a masonry view, or a rolodex view of your recent apps and screens. You can changethe view to suit your preferences.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Display > Recents.3. Select a view.4. Tap Done.Uninstall an app or remove an app, a widget, or ashortcut from a home screenIf you uninstall an app, the app is no longer available on your device. You must reinstall the app if you want to use it. Somebuilt-in apps can't be uninstalled; instead, you can turn o these apps so that they no longer appear in and so that youno longer receive notifications for them.If you remove an app from the home screen, the app is still installed on your device, and you can open the app from .1. Touch and hold an app, a widget, or a shortcut.2. Drag the app, widget, or shortcut toward the top of the screen.• To uninstall an app, drag the app toward Uninstall.• To turn o an app, drag the app toward Disable.• To remove an app, a widget, or a shortcut from the home screen, drag the app toward Remove.You can use the Google Play™ store to reinstall apps that you uninstall. In the Google Play™ store, tap > My apps > All.You can turn on apps that you turned o in > Apps. At the top of the screen, swipe left on the categories until you seethe Disabled category. Tap an app, and then tap Enable.User GuideBlackBerry Strictly ConfidentialApplications and features41
ClockSetting the alarm clockSet an alarm1. In the Clock app, tap .• To set an existing alarm, tap the time shown on the alarm.• To create a new alarm, tap .2. To adjust the alarm time, tap the hour or minute. Touch and hold the pink dial, and then slide the dial to your desiredtime.3. Tap AM or PM.4. Tap OK.Create or delete an alarmIn the Clock app, do one of the following:• To create an alarm, tap > .• To delete an alarm, under the alarm that you want to delete, tap > .Tip: You can add labels to your alarms to help you remember what each alarm is for.Change your alarm ringtone1. In the Clock app, tap .2. Under the alarm you want to change, tap > .3. Select a ringtone.4. Tap OK.Set an alarm for multiple days1. In the Clock app, tap .2. Under an alarm, tap .User GuideBlackBerry Strictly ConfidentialApplications and features42
3. Select the Repeat checkbox.Days that the alarm is set to go o are indicated by a letter inside a white circle.4. To add or remove a day, tap its letter.Set the snooze lengthBy default, the alarm snoozes for ten minutes.1. In the Clock app, tap > Settings > Snooze length.2. Slide your finger up or down over the numbers.3. When the number you want appears between the blue lines, tap OK.Set the silence timeBy default, the alarm is silenced after ten minutes.1. In the Clock app, tap > Settings.2. Tap Silence after.3. Tap a time.4. Tap OK.Use the stopwatch1. In the Clock app, tap .2. Tap the stopwatch.• To stop the stopwatch, tap the stopwatch again.• To restart the stopwatch after it's been stopped, tap the stopwatch again.• To add a lap, tap .• To reset the stopwatch, tap .Set the timer1. In the Clock app, tap .2. Enter the time in hours, minutes, and seconds. For example, if you want to sent an hour-long timer, type 1 00 00.3. To start the timer, tap .You can do more than just set your timer:User GuideBlackBerry Strictly ConfidentialApplications and features43
•To add an extra minute to your running timer, tap .•To set another timer, tap .•To reset a timer, tap , and then tap .•To delete a timer, tap .Set your home time zone1. In the Clock app, tap .2. Tap Home time zone.3. Tap a time zone.Tip: If you would like the clock to update automatically to your current location's time zone when you're traveling, selectthe Automatic home clock checkbox.View the time for other locationsYou can view the time for multiple locations on the clock screen.1. In the Clock app, tap .2. Tap .3. Tap the locations that you want to appear on your clock screen.4. Tap .Remove a location from the clock screen1. In the Clock app, tap .2. Clear the checkbox next to the location that you want to remove.3. Tap .Switch to night modeYou can dim your screen and keep the time displayed like a bedside clock by switching to night mode.In the Clock app, do one of the following:• Tap > Night mode.• Touch and hold anywhere on the clock screen.User GuideBlackBerry Strictly ConfidentialApplications and features44
Change the clock styleTo view the clock in either digital or analog format, in the Clock app, tap > Style > Analog or Digital.HangoutsChat using Hangouts™Use private and group hangouts to stay connected with your friends and family through pictures, live chats, and video orvoice calling.To use the Hangouts™ app, you must be signed into a Google™ account. Depending on your service provider, this featuremight not be supported.1. On the home screen, tap > Hangouts.2. Do any of the following:• To start a new hangout, tap , and then tap a contact.• To view your hangouts, tap , and then tap a hangout to open it.• To start a video or phone chat, in a hangout, tap or .• To manage your account or change your settings, tap .Note: To learn more, tap > Help & feedback.SearchSearch your deviceYou can change your settings to narrow your search to include only specific categories. By default, the option to extendyour search to include Internet sources and other application data is turned on. To narrow your results even further, youcan turn o this option.Note: The BlackBerry Device Search app searches email messages that are in the BlackBerry Hub.1. On a home screen, tap > .2. Type a search term or an Instant Actions command.User GuideBlackBerry Strictly ConfidentialApplications and features45
Tip: Depending on your shortcut settings, you can also begin a search when you press the S key on the keyboard.Open apps with a gestureUse Instant ActionsInstant Actions are shortcuts that allow you to perform tasks quickly.Type a command in the search field, and the app oritem associated with the command is shown in your results.Make a callYou can call a contact or dial a phone number right from the search field.In the search field, type phone, dial, or call, followed by a contact name or phone number.Send an emailIn the search field, type email or mail, followed by a contact name and a message.Send a text messageIn the search field, type one of the following, followed by a contact name or phone number and a message: sms, message,msg, or text.Play musicIn the search field, type play followed by a song name, artist name, or album name.Get directionsIn the search field, type map followed by the name of a business or address.Create a noteIn the search field, type note or memo followed by a title for the note.Create a taskIn the search field, type task or todo followed by a title.User GuideBlackBerry Strictly ConfidentialApplications and features46
Change your search settingsIf you know the type of file that you're looking for or the category that you want to search, you can specify which categoriesto include in searches. For example, if you are looking for a song, you can clear all categories except Music.1. In the BlackBerry Device Search app, tap > Settings > Search categories.2. To choose which categories to include in searches, select or clear the checkboxes.3. Tap OK.Tip: The Extended Search category searches Internet results, cloud apps such as Google Drive™, Google Play™, other appson your device, and more.Do more with your search resultsThere are a variety of actions you can perform with items in your search results right in the search results screen. Theactions available to you depend on the type of item. For example, if one of the search results is an app, you can open theapp directly from the search results screen.1. Press and hold a search result.2. If necessary, tap an action.Stop saving your search historyBy default, your device keeps the last 20 search results that you visit for quick reference and reuse. If you don't want tosave your usage history, you can turn o this feature.1. In the BlackBerry Device Search app, tap > Settings.2. Turn o the Save search history switch.Tip: To delete an individual search result, swipe left or right on the result. To clear all of your search history permanently,tap Clear search history and then tap OK.User GuideBlackBerry Strictly ConfidentialApplications and features47
Location services and Google MapsAbout location servicesYou can turn on location services so that location-based applications and services, like Google Maps™, can find yourlocation. Location-based applications can use GPS technology and other positioning information to provide you withinformation, such as driving directions.Turn location services on or o1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Location.3. Turn the switch on or o.Change location modesWith location modes, you can set how accurately your device detects your location. You can choose from the followinglocation modes:•High accuracy: Uses GPS, Wi-Fi networks, mobile networks, and Google™ location services to find your locationaccurately.•Battery saving: Uses Wi-Fi networks, mobile networks, and Google™ location services to find your location, whileconserving your battery life.•Device only: Uses GPS only to find your location. This mode might use more battery life than battery saving mode, andmight not be as fast as high accuracy mode.You can also turn on accelerated location, which uses Qualcomm IZat hardware to find your location accurately, even whenyou're inside a building.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Location > Mode.3. Tap an option.4. To turn on accelerated location, tap the Accelerated location switch.User GuideBlackBerry Strictly ConfidentialApplications and features48
Turn Location History on or oLocation History is a Google™ service that creates a private map of where you go with your device, and uses the map to giveyou useful information, such as commute predictions and more relevant search results.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Location > Google Location History.3. If necessary, add your Google™ account.4. Tap the switch to turn Location History on or o.About Google Maps™Google Maps™ helps you to find businesses, restaurants, and other places of interest, and can provide you with turn-by-turn directions to your destination.Find help for Google Maps™In Google Maps™, tap > Help.Keyboard shortcutsUse a keyboard shortcutFrom the home screen, the physical keyboard keys double as shortcut keys. You can set up a key to open an app, composean email, speed dial a contact, and more. You can use both short-press shortcuts and long-press shortcuts on the physicalkeyboard.If you install a home screen other than the BlackBerry Launcher, you can't use keyboard shortcuts.1. Slide open the physical keyboard.2. With the home screen showing, do one of the following.• Press a key that has a short-press shortcut assigned to it.• Press and hold a key that has a long-press shortcut assigned to it.Tip: To see what shortcuts are assigned to each key, tap > > Keyboard shortcuts.User GuideBlackBerry Strictly ConfidentialApplications and features49
Preloaded keyboard shortcutsSome keys already have short-press shortcuts assigned to them. You can use these shortcuts from the home screen.Key ShortcutA Open the Contacts appB Open a browserC Compose an emailD Add a note in the Notes appH Open the Help appK Lock the device screenL Open a calendar app to the current dayM Open the BlackBerry HubN Open BBMO Open the device settingsP Open the call historyS Open a search appT Add a task in the Tasks appU Open the CalculatorW Call voicemailCustomize your keyboard shortcutsYou can change the shortcut assigned to a key or add a shortcut to a key.1. On the home screen, tap > > Keyboard shortcuts.2. Tap Short press or Long press.3. Tap a letter. If necessary, tap Edit shortcut.• To set a shortcut to open an app, tap Open app.• To set a shortcut to call a contact, tap Speed dial.• To set a shortcut to send an email or a text message to a contact, tap Send message.• To set a dierent shortcut, tap All shortcuts.User GuideBlackBerry Strictly ConfidentialApplications and features50
Tip: You can also assign a shortcut to an unassigned key by pressing the key while the home screen is showing.Turn o short-press keyboard shortcutsBy default, when you type on the physical keyboard from the home screen, your device uses short-press keyboardshortcuts. You can change your settings so that typing on the physical keyboard either does nothing or starts a search inthe BlackBerry Device Search app.1. On the home screen, tap > > Typing action.2. Tap Do nothing or Start a search.Scroll with keyboard shortcutsIn some apps, you can use shortcuts on the physical keyboard to scroll through lists (such as your messages in theBlackBerry Hub), email, or documents.In an app, do any of the following:• To go to the bottom of a screen, press B.• To go to the top of a screen, press T.• To scroll down on a screen, press the Space key.Note: These shortcuts aren't available in all apps.Google Chrome and DownloadsFind help for Google Chrome™In Google Chrome™, tap > Help & feedback.DownloadsYou can use the Downloads app to manage files that you download from email, BBM messages, hangouts, GoogleChrome™, and more. Streamed music and videos don't appear in the Downloads app.User GuideBlackBerry Strictly ConfidentialApplications and features51
Downloads iconsIcon DescriptionDelete a downloaded fileShare a downloaded fileView downloads as a list or as thumbnailsSort files by name, date, or file sizePrintingPrint from your deviceYou can print webpages, photos, documents, and more from your device using compatible Wi-Fi or Bluetooth enabledprinters and printers connected to your computer.1. In an app, tap > Print.2. Tap the top of the screen, and then tap the printer that you want to use.3. Tap .Note: You may have to install a printing service and add a printer before you can print.Install a printing service1. Do one of the following:• Swipe down from the top of the screen once using two fingers, or twice using one finger. Tap > Printing.• In the app that you want to print from, tap > Print. Tap the top of the screen, and then tap All printers....2. Tap > Add service.3. Tap the service that's compatible with your printer, and then tap Install. To find a compatible service, find yourwireless printer's brand or consult its user guide.4. Tap twice.5. Tap the printer service that you just installed. If the service isn't listed, swipe down from the top of your screen, andthen tap the notification for your newly installed printer service.User GuideBlackBerry Strictly ConfidentialApplications and features52
6. Turn on the switch for that service, and then tap OK. Wait for the service to find printers automatically.Tip: Some printer services allow you to add printers manually. Tap > Add printer, and then follow the service'sinstructions.Add a printerIn most cases, after you install a printer service, your device finds your printer automatically. If your device can't find yourprinter, you might be able to add it manually.1. Do one of the following:• Swipe down from the top of the screen once using two fingers, or twice using one finger. Tap > Printing.• In the app that you want to print from, tap > Print. Tap the top of the screen, and then tap All printers.2. Tap the printer service that you want to use. If the printer service is turned o, turn it on.3. Tap > Add printer.4. Follow the instructions on the screen.Printing using Google Cloud Print™You can use Google Cloud Print™ to print from your device to a Cloud Ready printer or to any printer that's connected to acomputer.To print to a printer that's not Cloud Ready, you must also do the following:• Make sure that Google Chrome™ is installed on your computer, and then log in to the same Google™ account that youuse on your device.• When you print, make sure that your computer is turned on.To learn more about setting up and using Google Cloud Print™, see https://support.google.com/cloudprint/.User GuideBlackBerry Strictly ConfidentialApplications and features53
SettingsCustomize your device settings1. Swipe down from the top of the screen once using two fingers, or twice using one finger. The Quick Settings menu is displayed to let you access options and settings you might want to interact withregularly, such as Auto-rotate or your network connections.2. Tap .3. Tap the item that you want to customize.Overview of Quick SettingsYou can use Quick Settings to access items that you use frequently, such as screen rotation or Wi-Fi settings. To open QuickSettings, swipe down from the top of the screen once using two fingers, or twice using one finger.Item DescriptionScreen Brightness• Adjust the screen brightness.Wi-Fi• Connect to Wi-Fi networks.Bluetooth• Connect to Bluetooth enabled devices.User GuideBlackBerry Strictly ConfidentialSettings54
Item DescriptionInvert colors• Switch between black text on a white background and white text on ablack background.Mobile network icon• View your service provider name and connection status.• Quickly access your data usage information.Airplane Mode• Turn all wireless connections on or o.Auto-rotate• When displayed, your screen rotates automatically between portrait andlandscape mode when you turn your device.Portrait• When displayed, your screen remains in portrait mode even when yourotate your device.Flashlight• Turn the flashlight on or o.Location• Turn location services on or o.Cast screen• Set up devices to share your screen wirelessly on an external display.Battery saver• Turn Battery saver mode on or o.Overview of device settingsItem DescriptionWi-Fi• Set up connections to Wi-Fi networks.User GuideBlackBerry Strictly ConfidentialSettings55
Item DescriptionBluetooth• Set up connections to Bluetooth enabled devices.Data usage• See your data usage stats.• Adjust or access mobile data settings.• Receive a notification when you reach specified data limits.More• Customize your device settings for Airplane mode, NFC (if supported),mobile hotspots, and more.Display• Adjust the screen brightness and color balance.• Set your wallpaper.• Set the length of time before your device goes to sleep and what thewake-up gestures do.• Choose how your open apps are displayed.• Change your font size.• Customize your rotation settings.• Set options for sharing your device screen with external devices.• Set plug-in actions.Swipe shortcuts• Assign shortcuts to specific gestures.Sound & notification• Change ringtones and notification sounds.• Adjust media and notification volume.• Prioritize or block notifications.• Customize audio and visual notifications for specific apps.Storage• View available storage space on your device and media card.• Set up access to the files stored on your device, including USBconnections.• Format your media card and delete data from your media card.Battery• Turn Battery saver mode on or o.• Customize settings such as screen brightness and display to help extendbattery life.• View your usage details by date and time.User GuideBlackBerry Strictly ConfidentialSettings56
Item DescriptionApps• Monitor apps that are using your device memory.• View and sort all apps on your device.• Select the location for installing apps.Users• Add individual user profiles to your device.• Customize the settings for user and guest profiles.• Switch between user profiles.Tap & pay (if available)• Add a payment app and choose which app is the default for payments.• Use NFC technology at payment terminals to pay for your purchases.Advanced interactions• Turn specific gestures on or o that allow you to perform simple tasksmore quickly.Location• Choose whether apps can use your location information.• Clear recent location requests that you entered in map apps.• Choose dierent modes to identify your location.Security• Set up options for screen locking.• Add a message or owner info to your lock screen.• Encrypt your device data.• Set up your device to use a smart card.• Change permissions for installing apps and device administrators.• Install and clear certificates.• Turn screen pinning on or o.Accounts• Add or change email accounts.• Turn the option to sync your accounts automatically on or o.Language & input• Change the language your device uses.• Customize settings for spell checker and add words to your personaldictionary.• Change keyboard types and keyboard settings.• Set dierent voice and text-to-speech options.Backup & reset• Turn the option to back up data to the cloud on or o.User GuideBlackBerry Strictly ConfidentialSettings57
Item Description• Set up cloud accounts for backing up your data.• Turn the option to restore your data automatically on or o.• Delete your device data.Diagnostics• Turn the option to share diagnostic and usage data on or o.Date & time• Change the time zone, time, and date.Accessibility• Customize settings, such as magnification, large text, spoken passwords,and more.• Set up Google™ Talkback.• Change text-to-speech output options.• Turn color inversion and correction options on or o.Printing• Add mobile printing apps.• Preview and print the content of certain screens.About phone• Find general information about your device, such as hardwareinformation, network details, and battery level.• Identify your software version and model.• Check for system updates.NotificationsManage your notificationsNotifications let you know about new messages, calendar entries, app updates, and more. When you receive a notification,an indicator appears in the upper-left corner of the screen.Check and open your latest notifications1. Swipe down from the top of the screen with one finger.2. If necessary, pull down to see more notifications.User GuideBlackBerry Strictly ConfidentialSettings58
3. Tap a notification to open it.Peek at a notificationIn the upper-left corner of the screen, touch and hold the notification.Block or prioritize a notification1. Open a notification.2. Touch and hold the notification.3. Tap .4. Turn on the Block or Priority switch.Dismiss a notification1. Swipe down from the top of the screen with one finger.2. Swipe left or right on a notification.Note: To dismiss all of your notifications at once, tap Clear All.Filter your notificationsYou can sort a list of notifications to see notifications associated with a particular app only.1. Swipe down from the top of the screen with one finger.2. Tap an app icon, such as BBM, BlackBerry Help, or Phone.To exit the filtered view and return to the full notifications list, tap the app icon again.Change the volume of your notificationsYou can quickly access the volume sliders for notifications, media, and alarms when you press the Volume down key. Youcan also customize the volume from the device settings screen.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Sound & notification.3. Move any of the sliders to the right or left.User GuideBlackBerry Strictly ConfidentialSettings59
Change your notification soundsYou can change the default sound that your device makes when you receive a notification, or you can turn o notificationsounds completely.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Sound and notification > Default notification ringtone.3. Do one of the following:• To change the default sound, tap a ringtone.• To turn o notification sounds, tap None.4. Tap OK.To turn sounds on or o for features such as screen locking or the dial pad, tap Other sounds. Turn any of the switches onor o.Change your Interruptions settingsWhen you turn on Priority mode, you can set your device to allow priority interruptions only, so you can stay focused on thetask at hand. You can set your device to interrupt you only at certain times, for certain types of notifications, or when youreceive notifications from specific people. You can also turn o all interruptions.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Sound and notification > Interruptions.3. Do any of the following:• To choose if you are interrupted when you receive a new notification, tap When calls and notifications arrive. TapAlways interrupt, Allow only priority interruptions, or Don't interrupt.• To set priority interruptions, turn on the Events and reminders, Calls, or Messages switches.• If you turn on the switches for priority calls or messages, to specify whose calls and messages you allowinterruptions from, tap Calls/messages from. Tap an option.• To choose when you allow exceptions for sound notifications, under Downtime, tap Days. Tap a day or days andtap DONE. Set your start and end times.• To choose the types of interruptions allowed, tap Interruptions allowed. Tap Priority only or None.Note: Alarms are always set as priority interruptions. However, if you choose Don't interrupt or None, alarms do not make asound.User GuideBlackBerry Strictly ConfidentialSettings60
Turn o all sounds and notifications except calls1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Sound & notification > Interruptions.3. Tap When calls and notifications arrive > Allow only priority interruptions.4. Tap a length of time, and then tap OK.5. Under Priority Interruptions, turn on the Calls switch, and then turn o all other switches.Tip: You can also adjust your notifications when you press the Volume down key and tap Do Not Disturb, Priority, orNormal.Turn o all alertsYou can silence your device temporarily or indefinitely.1. From the home screen, press the Volume down key on the side of your device.2. If necessary, tap Notifications.3. Tap Do Not Disturb, and then tap an option.Customize notifications for an appYou can edit the notification settings for individual apps such as your email accounts, BBM, and more.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Sound and notification > App notifications.3. Tap an app.4. Do one of the following:• To ignore notifications from the app, turn on the Block switch.• To see notifications from the app at the top of your notifications list, and to receive priority notificationinterruptions, turn on the Priority switch.• If available, to set a custom LED color for the app, turn on the Customize LED Color switch. Tap LED Color andthen tap a color.• To set the number of times your device vibrates when you receive a notification from the app, turn on theCustomize Vibrations switch. Tap Number of Vibrations and then tap a number.• To allow notifications from an app to appear on the lock screen, but to keep the notification contents hidden, turnon the Sensitive switch. (To see this switch, a screen lock option, such as a password, must be set.)User GuideBlackBerry Strictly ConfidentialSettings61
You can grant some apps access to your notifications. To see these apps, or to turn access on and o, tap > Sound &notification > Notification access. Tap an app. Select or clear the checkbox.Customize lock screen notificationsYou can customize options so that only the notifications you want to see show up on the screen when your device is locked.Note: Options that you choose for the lock screen override notifications settings for individualapps.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Sound & notification > When device is locked.3. Do one of the following:• To get all notifications on the lock screen, including the contents of incoming email messages and chats, tapShow all notification content.• To receive a notification, but keep the contents hidden (such as who sent an email or the title of the song youdownloaded), tap Hide sensitive notification content. (To see this option, a screen lock option, such as apassword, must be set.)• To prevent notifications from appearing on the lock screen, tap Don't show notifications at all.Add owner info to your lock screenYou can add your name, a personal message, or any other information that displays on your device when the screen islocked.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Owner info.3. Select the Show owner info on lock screen checkbox.4. Type your name or the message you want to display on the lock screen.BlackBerry Smart Flip CaseThe BlackBerry Smart Flip Case helps protect the screen from scratches and smudges, and also lets you interact with yourdevice without opening the cover. You have direct access to your device for incoming calls, notifications, alarms, and yourmusic player. Your device goes into sleep mode when you close the cover and notifications that you set to appear on thelock screen display in the window. The full screen display extends when you open the cover. User GuideBlackBerry Strictly ConfidentialSettings62
Swiping horizontally to the left or the right within the case window dismisses notifications. Swiping up or down lets youmove through the notifications.Using the BlackBerry Smart Flip CaseYou can interact with your device, even when the cover of the flip case is closed. User GuideBlackBerry Strictly ConfidentialSettings63
View and delete notificationsWhen you receive notifications, such as reminders or messages, you can view them in the case window just as you wouldon the lock screen. Your priority and most recent notifications appear at the top of the list.1. If necessary, press the Power on/o key to wake up your device. You can also double-tap the screen in the window ifyou turn on Wake-up gestures in Display settings.2. Do any of the following:• To dismiss a notification from the list, swipe left or right on the notification.• To see more info in the notification, swipe up. The full notification displays in the window. Swipe left or right todismiss.• To see the next notification in the list, swipe up. Answer or decline a callDo one of the following:• Swipe left to answer a call. When you're finished, swipe right to end your call.• Swipe right to decline a call.Manage your alarmsWhen your alarm goes o, do one of the following:• Swipe right to dismiss the alarm.• Tap in the window or swipe left to snooze.User GuideBlackBerry Strictly ConfidentialSettings64
Access music controlsIf you close the case when you are playing music, you see information about the song, such as the artist name, in the casewindow.Do any of the following:• To see more information about the song, scroll up.• Tap a control, such as Pause or Next.Storage space and media cardsUsing a media cardGet more space to store your ringtones, videos, pictures, songs, and more when you insert a microSD card into your device.By using a media card, you can expand your device's storage space by up to 2 TB. Using a media card can also helpincrease the performance and power eciency of your device, and can allow you to transfer your data from your currentdevice to another device that supports media card transfers.To use a media card with a capacity greater than 32 GB, you must download the Microsoft exFAT Technologydriver forBlackBerry. A notification appears when you insert the media card into your device. Make sure that you are connected tothe Internet, and then tap the notification to download the driver.Delete the data from your media cardTo help protect your privacy, you can permanently delete all of the data on your media card. Depending on the amount ofdata, this process might take some time.CAUTION: After you wipe your media card, you can't recover any of the deleted data.1. Make sure that your device isn’t connected to a computer.2. Swipe down from the top of the screen once using two fingers, or twice using one finger.3. Tap > Storage.4. In the SD card section, tap Erase SD card > Erase SD card.Note: When you delete the data from your media card, the media card is automatically formatted.Remove a media card1. Do one of the following:• Turn o your device.User GuideBlackBerry Strictly ConfidentialSettings65
• Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Storage > Unmount SD card.3. With your device facing downwards, push the tip of the tool (provided with your device) into the hole on the top-leftof your device to release the media card tray. If you don't have the tool that came with your device, you can also usea paper clip. 4. Pull out the tray completely and remove the media card.5. Push the tray back into the slot.Check how much storage space is freeYou may notice slower performance on your device if your device's internal storage space is full or almost full. You can tryremoving unnecessary files and clearing cached data to free up space and improve your device's performance.Note: Your device may start having performance issues when less than 10% of storage space is available.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Storage.3. Check the Available section to see how much space is left.How do I free up storage space?1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Storage.3. Do any of the following:• To uninstall apps that you don't use, tap Apps, and then tap an app. Tap Uninstall > OK.User GuideBlackBerry Strictly ConfidentialSettings66
• To delete unnecessary data from your device, such as pictures, videos, audio files, or downloaded files, tap acategory, and then tap a file. Tap Delete.• To delete temporary files from your device by clearing your cache, tap Cached data > OK.If you find your device running unusually slow, try any of the following:• Close any apps that you aren't using.• Delete messages that you don't need.• In your browser, clear your history, cookies, and other web data.ConnectionsWireless connection iconsThe following icons might appear at the top of your screen to indicate the wireless coverage level that your device currentlyhas.Icon Description The amount of solid color indicates the strength of themobile signal. If the signal is weak, your device might usemore power to try to maintain the connection. Your device is connected to the mobile network and canaccess all of the features of your mobile network plan. Your device is connected to the network type shown, butthe network functionality is limited. You might be able tomake a phone call, but you might not be able to access theInternet or view email messages.You have no mobile network coverage. You can only makeemergency calls.Your device is roaming. Extra charges might apply. The amount of solid color indicates the strength of the Wi-Fisignal. If the signal is weak, your device might use morepower to maintain the connection.Your device is connected to a Wi-Fi network but there is noInternet connectivity. Your device uses the mobile networkinstead.Wi-Fi is turned o on your device.User GuideBlackBerry Strictly ConfidentialSettings67
Icon DescriptionYour device is connected to a VPN.Your device is in airplane mode and all of your wirelessnetwork connections are turned o. You can turn on Wi-Fi orBluetooth technology, but not your connection to themobile network.There is no SIM card in your device.The following icons appear at the top of your screen if your device is connected or trying to connect to another device usingmobile hotspot mode, Internet tethering, Bluetooth technology, a USB cable, or NFC.Icon DescriptionMobile hotspot mode is turned on.Bluetooth technology is turned on. If this icon is inside abox, your device is connected to another device usingBluetooth tethering.Your device is connected to another device using a USBcable. If this icon is inside a box, your device is connectedto another device using USB tethering.NFC is turned on.Choosing a connectionYour device is capable of a wide range of connections. Look at the following connection types for information and tips onusing each type.Network connectionsMobile networkA mobile network connection allows your device to make calls and, if you have a data plan, use data services such asInternet browsing. In some locations, such as in a hospital or on an airplane, you need to turn o your mobile networkconnection, but you can usually leave your mobile network connection on.User GuideBlackBerry Strictly ConfidentialSettings68
Wi-FiA Wi-Fi network connection is another way to use data services on your device, but, unlike the mobile network, using Wi-Fidoesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it connects to themobile network for basic data functions, such as searching the Internet or downloading apps. You can leave Wi-Fi on sothat as soon as you're in range of a saved Wi-Fi network, your device connects to it automatically. Keep in mind that if youleave the Wi-Fi network connection on, your battery can lose power more quickly.Connections between devicesUSBYou can use a USB cable to create a two-way connection between your device and a computer. Your device appears onyour computer as a mapped drive. You can usually use a USB connection to drag files between your computer and yourdevice, depending on the features available on your computer.Bluetooth technologyBluetooth wireless technology allows you to create a direct connection between your device and another Bluetoothenabled device. Although you can transfer files over a Bluetooth connection, because of its ability to stream content,Bluetooth connections are more commonly used for actions such as playing the music on your device through a separatespeaker or making calls on a headset that is using your device's mobile network connection.NFCNFC is a short-range wireless technology that's used to quickly create connections between your device and other NFC-enabled devices or NFC tags. With NFC, you don't need to enter pairing information to make a connection, making NFCuseful for on-the-go actions. You can exchange contact cards with people that you meet or grab information from a posterthat contains an NFC tag. Features including Android™ Beam, Tap and Pay, and Tap and Go use NFC to transferinformation between devices.Shared Internet connectionsYou can use your device's connection to the mobile network to allow other devices to access the Internet. This functionalityis useful if you want to browse the Internet on your laptop or a Wi-Fi only tablet but you don't have access to a Wi-Finetwork.User GuideBlackBerry Strictly ConfidentialSettings69
Internet tetheringYou can use Internet tethering when you have only one device that you want to connect to the Internet through yourdevice's mobile network connection. You can connect the device to your BlackBerry device using a USB cable or, if bothdevices are Bluetooth enabled, you can use Bluetooth technology instead.Mobile hotspotYou can use mobile hotspot mode to connect up to ten devices to your BlackBerry device. The number of devices that youcan connect depends on your device model. When you use the mobile hotspot feature, your device becomes a Wi-Fiaccess point that other Wi-Fi enabled devices can connect to and use to access the Internet.VPN connectionsYou can connect your device to a virtual private network (VPN) using the mobile network or a Wi-Fi connection. While yourdevice is connected to the VPN, you can send data to and receive data from the private network across the public network.Turn on airplane modeIn some places, such as on an airplane or in a hospital, you need to turn o all of the connections on your device. You canturn on airplane mode to turn o your connections quickly, and then turn o airplane mode to restore your connectionsquickly.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More.3. Turn on the Airplane mode switch.With airplane mode turned on, you can turn on some connections, such as Wi-Fi and Bluetooth technology. This featureallows you to, for example, connect to an in-flight Wi-Fi network if one is available.Mobile networkA mobile network connection allows your device to make calls and, if you have a data plan, use data services such asInternet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn o your mobile networkconnection, but usually you can leave your mobile network connection turned on.In most cases your device connects automatically to the appropriate wireless network when you travel outside of yourservice provider's coverage area. If you're not sure if your device is set up for roaming, or what roaming fees apply, it's agood idea to check with your service provider before you travel.User GuideBlackBerry Strictly ConfidentialSettings70
Connect to the mobile networkTo connect to the mobile network, airplane mode must be turned o.Your device is designed to connect automatically to your service provider's mobile network after you insert your SIM cardinto your device. If your device doesn’t connect automatically, you can manually select the mobile network.1. Insert your SIM card into your device.2. If necessary, swipe down from the top of the screen once using two fingers, or twice using one finger.3. Tap > More > Cellular networks > Network operators.4. Tap a network.To turn o your mobile network connection, turn on airplane mode.Turn o data servicesTo use data services, you must have a SIM card inserted into your device.If you turn o data services, your device can't send or receive data over the mobile network and many features and apps onyour device might not work properly. If you connect to a Wi-Fi network while you have your data services turned o, yourdevice can continue to send and receive data.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Data usage.3. If necessary, tap the Cellular tab.4. Turn o the Cellular data switch.To turn on data services, turn on the Cellular data switch.Change the APN settings for your default Internet connectionYour device uses Access Point Name (APN) settings to open a data connection with your service provider's wirelessnetwork. You might need to change your APN settings if you change your wireless service plan or if the default settingsdon't apply to your service provider. Depending on your service provider, you might not be able to change the APN settings.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Cellular networks > Access Point Names.3. Do one of the following:• To create a new APN, tap .• To change an existing APN, tap an APN.4. Complete the fields. If you don't have the required information, contact your service provider.User GuideBlackBerry Strictly ConfidentialSettings71
5. Tap > Save.To reset the default APN settings, tap > Reset to default.Set a preferred network type1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Cellular networks > Preferred network type.3. Tap the type of network you prefer.RoamingRoaming is designed to let your device send data over other service provider networks when you travel outside of yourservice provider's wireless coverage area. In most cases, your device connects automatically to the appropriate wirelessnetwork. In some cases, you must contact your service provider to have your SIM card or device properly provisioned. Ifyou're not sure if your device is set up for roaming, or what roaming fees apply, it's a good idea to check with your serviceprovider before you travel.Switch wireless networks manuallyYour device is designed to switch to an appropriate wireless network automatically when you travel, but you might need totry switching networks manually if you have having trouble connecting or if the network signal is weak.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Cellular networks > Network operators.3. Do one of the following:• To switch to an available network automatically, tap Choose automatically.• To switch to a preferred network, tap a network.Turn o data services while roamingDepending on your wireless service plan, you might be able to turn o data services (email messages, PIN messages, textmessages with attachments, and browser service) on your device so that only the phone and basic text messaging areavailable. Turning o data services while roaming might prevent you from receiving additional roaming charges. For moreinformation, contact your service provider.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Cellular networks.3. Tap Data services while roaming.4. Do one of the following:• To turn o data services, tap O.User GuideBlackBerry Strictly ConfidentialSettings72
• To receive a prompt before using data services while roaming, tap Prompt.To turn on data services while roaming, tap On.Change your wireless service planTo change your wireless service plan, you must have a SIM card inserted into your device.Depending on your service provider, you might be able to change the details of your wireless service plan from your device.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Mobile plan.3. Complete the instructions on the screen.Troubleshooting: Mobile networkI can’t connect to the mobile networkTry the following:• Check that airplane mode is turned o. If airplane mode is turned on, your device can't connect to the network. Swipedown from the top of the screen once using two fingers, or twice using one finger. Tap > More. Turn o the Airplanemode switch.• Check that your device is connected to your service provider's network. If you switched wireless networks manually,your device remains connected to that wireless network. Select your service provider's network or set your device toconnect automatically to your service provider’s network .• Check that the SIM card is correctly inserted into your device.• If your device normally connects to a CDMA network and your device supports international roaming, you can set yourdevice to connect automatically while roaming. Swipe down from the top of the screen once using two fingers, or twiceusing one finger. Tap > More > Cellular networks > Network operators, and then tap Choose automatically.Wi-Fi connectionsA Wi-Fi network connection is one way to get data services on your device, but unlike using the mobile network, using Wi-Fidoesn't add charges to your data plan.Your device can be connected to the mobile network and a Wi-Fi network at the same time. Your device is designed to try touse saved Wi-Fi networks before it tries to use the mobile network for basic data functions, such as using the Internet ordownloading apps.You can leave Wi-Fi turned on so that when you're in range of a saved Wi-Fi network, your device can connect to itautomatically.User GuideBlackBerry Strictly ConfidentialSettings73
Turn on Wi-FiWhen you connect to a Wi-Fi network, your device saves the network information. The next time you're within range of thesaved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Wi-Fi.3. Turn on the switch.To turn o Wi-Fi, turn o the switch.Connect to a Wi-Fi networkWhen you connect to a Wi-Fi network, your device saves the network information. The next time your device is within rangeof the saved Wi-Fi network, if your device has Wi-Fi turned on, your device can automatically connect. If your device doesn'tconnect automatically, you can manually set up your connection to a Wi-Fi network.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Wi-Fi.3. If necessary, turn on the switch.4. Tap a network.5. Do one of the following:• If necessary, enter the password for the Wi-Fi network, and then tap Connect.• If you are connecting to a Wi-Fi network at work, enter your username and password, and then tap Connect.• If you are connecting to a public network, tap the sign-in notification and, if necessary, accept the licenseagreement. If necessary, tap > Use this network as is.Manually add a Wi-Fi networkYou might need to add a Wi-Fi network manually to your device. To find out what information you should specify, you canask your network administrator or the person who manages the Wi-Fi network.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Wi-Fi.3. If necessary, turn on the switch.4. Tap > Add network.5. In the Network name field, type the SSID for the network.6. In the Security drop-down list, tap the network's security type.7. If necessary, select the Advanced options checkbox and specify additional information.User GuideBlackBerry Strictly ConfidentialSettings74
8. Tap Save.Connect to a Wi-Fi network using a proxyYou can connect to any Wi-Fi network using a proxy. You must be within range of the Wi-Fi network to change the Wi-Fisettings and set up the proxy.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Wi-Fi.3. If necessary, turn on the switch.4. Tap and hold a network.5. Tap Modify network.6. Select the Advanced options checkbox.7. In the Proxy drop-down list, do one of the following:• To set up a proxy, tap Manual, and then enter the proxy settings.• To use a proxy already set up for the network, tap Proxy Auto-Config, and then confirm the proxy settings.8. Tap Save.Forget a saved Wi-Fi networkYou can forget a saved Wi-Fi network if you don't want your device to connect to it automatically. Forgetting saved networksthat use a hidden SSID can also help preserve battery life.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Wi-Fi.3. If necessary, turn on the switch.4. Tap > Saved networks.5. Tap a network.6. Tap Forget.View saved Wi-Fi networksWhen you connect your device to a Wi-Fi network, your device automatically saves the information required to connect tothe network. When you are within range of a saved Wi-Fi network, your device automatically tries to connect to it. This isuseful when you frequently move between Wi-Fi networks, such as your home Wi-Fi network and the Wi-Fi network at work.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Wi-Fi.3. If necessary, turn on the switch.4. Tap > Saved networks.User GuideBlackBerry Strictly ConfidentialSettings75
Write Wi-Fi connection information to an NFC tagTurn on NFC on your device.By writing Wi-Fi connection information to an NFC tag, you can allow others to connect to a password-protected Wi-Finetwork with a simple tap of a device. This is helpful, for example, if you want to let guests use your home Wi-Fi networkwhen they visit.If the Wi-Fi network requires a username and password, for example, a Wi-Fi network at work, you can't write the Wi-Ficonnection information to an NFC tag.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Wi-Fi.3. If necessary, turn on the switch.4. Tap > Saved networks.5. Touch and hold a network name.6. Tap Write to NFC tag.7. Align the back of your device to an NFC tag, and then tap your device on the tag.Set a static IP address for your Wi-Fi connectionBy default, when you connect your device to a Wi-Fi network, your device assigns a local network assigned IP address tothe connection. You can set a static IP address that doesn't change each time you connect to a Wi-Fi network.You must be within range of the Wi-Fi network to change the Wi-Fi settings.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Wi-Fi.3. If necessary, turn on the switch.4. Tap and hold a network.5. Tap Modify network.6. Select the Advanced options checkbox.7. In the IP settings drop-down list, tap Static.8. Change the IP address fields.9. Tap Save.Change advanced settings for your Wi-Fi connectionsYou can change advanced settings for your Wi-Fi connections. For example, you can set whether your Wi-Fi connectionremains active when your device sleeps and you can change the Wi-Fi frequency band. You can also find the Media AccessControl (MAC) address and IP address for your device.User GuideBlackBerry Strictly ConfidentialSettings76
1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Wi-Fi.3. If necessary, turn on the switch.4. Tap > Advanced.Advanced Wi-Fi connection settingsSetting DescriptionNetwork notification Turn on this switch to receive a notification when your device is within range of apublic Wi-Fi network.Scanning always available Turn on this switch to allow location services and apps to scan for Wi-Finetworks even when Wi-Fi is turned o.Keep Wi-Fi on during sleep Tap this option to choose whether your device remains connected to the Wi-Finetwork when your device sleeps. If you turn o your Wi-Fi connection whenyour device sleeps, you might increase the amount of mobile data you use.Wi-Fi frequency band Tap to set the frequency band. When you set the band to 5.0 GHz, your deviceconnects to access points on the 5.0-GHz band only. When set to 2.4 GHz, yourdevice connects to access points on the 2.4-GHz band only. When set toautomatic, your device tries to connect to the band with the stronger signalstrength.Install certificates Tap this option to install digital certificates that can identify your device when,for example, your device connects to VPN or a Wi-Fi network.Wi-Fi Direct Tap this option to connect with available Wi-Fi Direct compatible devices.WPS Push Button Tap this option to turn on the Wi-Fi Protected Setup feature.WPS PIN Entry Tap this option to enter the PIN for the Wi-Fi Protected Setup feature.Troubleshooting: Wi-Fi connectionsI can’t connect to a Wi-Fi networkIf you can’t connect to a Wi-Fi network that you recently set up, or you’re having problems connecting to a Wi-Fi networkthat you regularly connect to, start by checking the following:• Verify that Wi-Fi is turned on. Swipe down from the top of the screen once using two fingers, or twice using one finger.Tap > Wi-Fi.User GuideBlackBerry Strictly ConfidentialSettings77
• Try reconnecting to the Wi-Fi network by turning airplane mode on and o.• Check that you are in a Wi-Fi coverage area. If you're trying to connect to a home network, check if other wirelessdevices are able to connect. If they can’t, you might need to reset your router.• If you’re connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot.• Check that your device is set to stay connected to the Wi-Fi network when the device sleeps.• Check that you are using the correct password and settings for the Wi-Fi network. To find out which settings to use, for ahome network, refer to the information that came with your router; for a work Wi-Fi network, talk to your administrator;for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who mighthave details about how to connect.• Try choosing a dierent authentication type in the EAP method drop-down list. Swipe down from the top of the screenonce using two fingers, or twice using one finger. Tap > Wi-Fi. Touch and hold the Wi-Fi network, and then tapModify network.• Turn o your device, and then turn it on again.• Forget your Wi-Fi network, and then add your Wi-Fi network again.• Check that mobile hotspot is o. If mobile hotspot is on, your device can’t connect to a Wi-Fi network.• Unplug your modem or router for 15 seconds, and then plug it in again.• Try to connect your device to another Wi-Fi network at another location. If you can connect to the Wi-Fi network there,the problem might be specific to the Wi-Fi network at the original location and not your device.If none of the suggestions above solve your connection issues, try the following more advanced troubleshooting options:• Check that the time on your device is correct and synchronized with the network time. If the times are dierent, it couldprevent your device from connecting (for example, connecting to a network might require that you have a certificate onyour device, and the certificate has an expiration date).• If your email account is a work account, your device might prevent connections to certain wireless access points. Formore information, contact your administrator.If you still can’t connect, contact your Internet service provider.Bluetooth connectionsBluetooth wireless technology allows you to create a direct connection between your device and another Bluetoothenabled device. Bluetooth connections are commonly used to play the music on your device through a separate speaker,make calls on a headset, share files, or connect your device to Android Wear™ or a car kit.To connect your device to a Bluetooth enabled device, you must turn on Bluetooth technology on your device and pair yourdevice with a Bluetooth enabled device.Turn on Bluetooth technologyTurn on Bluetooth technology to connect to other Bluetooth enabled devices. When you turn on Bluetooth technology andthe Bluetooth screen opens, your device is discoverable and visible to other Bluetooth enabled devices nearby.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.User GuideBlackBerry Strictly ConfidentialSettings78
2. Tap > Bluetooth.3. Turn on the switch.When Bluetooth technology is turned on, appears at the top of the screen.To turn o Bluetooth technology, turn o the switch.About pairing and connecting your device with a Bluetooth enableddeviceBefore you can connect your device with another Bluetooth enabled device, you must pair them. After you have paired thedevices, in the future, you can manually connect the devices when they are in range of one another. Some paired devices,for example a car kit, usually connect to your device automatically.Pair and connect your device with a Bluetooth enabled deviceMake sure that you turn on Bluetooth technology on the device that you want to connect to.To connect to a Bluetooth Smart device, you must download the Bluetooth Smart device app to your device, and then usethe app to connect.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Bluetooth.3. If necessary, turn on the switch.Your device automatically detects any discoverable devices within range.4. If necessary, to scan again for nearby Bluetooth enabled devices, tap > Refresh.5. Do one of the following:• If the device that you want to connect to appears in the Available devices list, tap the device name. Complete theinstructions on the screen. If you're prompted to enter a pairing code, try entering 0000 or 1234 (the mostcommon pairing codes), or check the documentation that came with the device.• If the device doesn't appear in the Available devices list, it might not be discoverable. Check that the Bluetoothenabled device that you want to connect to is discoverable, and then try again. If you don't know how to checkthat the device is discoverable, check the documentation that came with the device.Your devices are now ready to communicate over the Bluetooth connection. Depending on the device you paired yourdevice with, the devices are either already connected or ready to connect when you initiate an action, such as sharing afile.About using Google Voice Search™ when connected to a car kitIf your device is connected to a Bluetooth enabled car kit, you can use Google Voice Search™. Google Voice Search™ letsyou search for information on your device or over the Internet, and also allows you to update information on your devicehands-free. For example, you can check the weather, search for a restaurant, or create an appointment.User GuideBlackBerry Strictly ConfidentialSettings79
To use Google Voice Search™ when your device is connected to a car kit, you must set up Bluetooth technology for GoogleVoice Search™. Your device must be paired with and connected to the car kit, and your contacts must be synced with thecar kit.For information on how to use the car kit, see the documentation that came with the vehicle.Turn on Bluetooth technology for Google Voice Search™To use Google Voice Search™ when connected to a Bluetooth enabled car kit, you must turn on the Bluetooth headsetswitch in the Google Voice Search™ settings. This setting lets you record and hear audio through your connected Bluetoothenabled device.1. On the home screen, tap .2. Open the Google™ Settings app.3. Tap Search & Now > Voice.4. Turn on the Bluetooth headset switch.Use Google Voice Search™ from a car kitYour contacts must be synced with the car kit.When your device is connected to a car kit using Bluetooth technology, Google Voice Search™ responds to your requestusing audio through your car speakers. If Google Voice Search™ can't find a response for your request, it displays searchresults on your device.1. From your car kit, search your contacts for #VoiceSearch.2. From your car kit, call #VoiceSearch.3. Say your question or other request.Set which accounts Bluetooth enabled devices can accessYou can allow Bluetooth enabled devices that support the Message Access Profile (MAP) to access text messages (SMSand MMS) and email messages for accounts that are set up on your BlackBerry device. Examples of Bluetooth enableddevices that support MAP include some car kits and some watches.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Bluetooth.3. If necessary, turn on the switch.4. Tap > Advanced.5. To allow access to your messages, turn on the switch for a messaging account.User GuideBlackBerry Strictly ConfidentialSettings80
Change the name of your device for Bluetooth connectionsYour device has a default Bluetooth name. This name is visible to other Bluetooth enabled devices when you turn onBluetooth technology on your device and when you are connected to a Bluetooth enabled device. You can change thedefault name to a dierent name that is more recognizable.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Bluetooth.3. If necessary, turn on the switch.4. Tap > Rename this device.5. Enter a new name for your device.6. Tap Rename.Change setup of a paired Bluetooth enabled deviceSome Bluetooth enabled devices support more than one Bluetooth feature. You can turn a feature on or o for a pairedBluetooth enabled device. You can also change the name of a paired device as it appears on your device.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Bluetooth.3. Tap beside the device you want to change.4. Do any of the following:• To turn a feature on or o, tap the profile.• To rename the device, in the Name field, enter the new name for the device.5. Tap OK.View a list of files you received over BluetoothWhen a file is sent to your device over a Bluetooth connection, you receive a notification asking you if you want to receivethe file. You can open the file from your notifications. You can also see a list of files you've received from the Bluetoothsettings screen.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Bluetooth.3. If necessary, turn on the switch.4. Tap > Show received files.User GuideBlackBerry Strictly ConfidentialSettings81
Disconnect from a Bluetooth enabled deviceWhen your device is connected to a Bluetooth enabled device, it automatically disconnects when the device is out of range.You can also manually disconnect your device.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Bluetooth.3. Tap the device that you want to disconnect from.4. Tap OK.Delete a paired Bluetooth enabled deviceIf you no longer want to connect to a Bluetooth enabled device, you can delete the device from the list of paired devices.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Bluetooth.3. Tap beside the device you want to disconnect.4. Tap Forget.Supported Bluetooth profilesYour device is a Bluetooth Smart Ready device, and supports the following profiles.Profile DescriptionAdvanced Audio Distribution Profile(A2DP)This profile allows your device to stream audio files to Bluetooth enableddevices that support stereo audio, such as stereo headsets, speakers, and carkits.Audio/Video Remote Control Profile(AVRCP)This profile allows you to use the buttons on a Bluetooth enabled device, suchas a headset, to perform actions such as adjusting the volume or playing thenext or previous media file on your device. This profile also displays informationabout songs on a Bluetooth enabled device.Device Identification Profile (DID) This profile allows Bluetooth enabled devices to access information about yourdevice model to support plug and play features, such as automaticallydownloading the required drivers.Hands-Free Profile (HFP) This profile allows you to connect your device to Bluetooth enabled headsetsand car kits to make hands-free calls. This profile supports wideband audio.Headset Profile (HSP) This profile allows you to connect your device to a Bluetooth enabled headset.User GuideBlackBerry Strictly ConfidentialSettings82
Profile DescriptionHuman Interface Device Profile (HID) This profile allows you to connect your device to a Bluetooth enabled device,such as a keyboard or mouse.Human Interface Device over GattProfile (HOGP)This profile allows you to connect your device to a Bluetooth Smart device, suchas a keyboard or mouse.Message Access Profile (MAP) This profile allows a car kit to access messages on your device and lets youbrowse and read the messages. If supported by the car kit, you can also delete,compose, and send messages from your car.Object Push Profile (OPP) This profile allows your device to send files to and receive files from a Bluetoothenabled device.Personal Area Network Profile (PAN) This profile allows you to use your device to share your network connectionwhen connected to a Bluetooth enabled computer. This profile also lets youconnect your device to another device that is sharing its network connection.Phone Book Access Profile (PBAP) This profile allows a Bluetooth enabled car kit to access contact informationand recent call history information on your device. This profile allows the car kitto display the contact name for an incoming call.Serial Port Profile (SPP) This profile allows you to connect your device to other Bluetooth enableddevices that support the Serial Port Profile for data transfer.Remote SIM Access Profile (rSAP) This profile allows a Bluetooth enabled device, such as a car kit, to access theSIM card on your device.Troubleshooting: Bluetooth connectionsI can't pair my device with a Bluetooth enabled device• Check that your device is compatible with the Bluetooth enabled device. For more information, see the documentationthat came with the Bluetooth enabled device.• If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentationthat came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it. If you don'tknow what the passkey is, try 0000.• If the Bluetooth enabled device uses a battery, connect it to a power source and then try again. Depending on thedevice, if the battery power level is too low the device might still operate but be unable to pair with another device.• If mobile hotspot is turned on, verify that you're trying to connect to a Bluetooth enabled device that uses the Hands-Free, Serial Port, or Personal Area Network profiles.User GuideBlackBerry Strictly ConfidentialSettings83
I keep losing the connection with my Bluetooth enabled car kit• Check that your car kit is using the latest software version. For more information about your car kit's software version,see the documentation that came with your car kit.• Move your device to another location in your vehicle or turn your device to face another direction. The location of yourdevice's antenna in relation to your car kit's Bluetooth antenna may aect the Bluetooth connection.I can't hear Google Voice Search™ audio on my Bluetooth enabled deviceTry any of the following:• If your device is connected to a Bluetooth enabled headset or a car kit and you try to use Google Voice Search™, bydefault Google Voice Search™ uses the speaker and microphone on your BlackBerry device instead the speaker andmicrophone on your Bluetooth enabled device. Turn on Bluetooth voice settings for Google Voice Search™. On thehome screen, tap , and then open the Google™ Settings app. Tap Search & Now > Voice. Turn on the Bluetoothheadset switch.• Turn up the volume on the Bluetooth enabled device.NFCWhat is NFC?NFC is a short-range wireless technology used to create a connection to share information between your device and otherNFC-enabled devices or NFC tags. Features on your device that use NFC technology include Android™ Beam, Tap and Pay,and Tap and Go.Depending on the apps you have installed on your device and the NFC compatibility of other devices, some of the ways youcan use NFC include:• Pass a picture to your friend.• Tap an NFC tag to unlock your device using the Smart Lock feature.• Grab a coupon from a poster you see on the street.• Send a webpage you're viewing to a friend.• Transfer your device data to a new device.• Exchange contact cards with a new friend or business acquaintance.• Tap an NFC-enabled printer to print a message from your device.Some NFC apps are designed to simulate a physical card, such as a credit card, a public transit pass, or an access badge.Some of the ways you can use these types of NFC apps include:• Pay for your morning coee without taking out your wallet.• Pay for your bus or subway ride.• Gain access to your building when you get to work.User GuideBlackBerry Strictly ConfidentialSettings84
To use NFC, you simply tap the back of your device to the back of another NFC-enabled device or an NFC tag. Change your NFC settingsYou can customize the NFC experience on your device by changing your NFC settings. You can set up your device to displaya prompt before it receives a file using NFC. You can also set up when your device can complete an NFC card transaction,such as making a payment using a payment app.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More.3. Tap NFC.4. Do any of the following:• To receive a prompt before your device receives a file using NFC, turn on the Prompt before receiving switch.• To allow NFC card transactions when the backlight is o, turn on the Allow when screen is o switch.• To allow NFC card transactions that are handled by your SIM card when your device is turned o, turn on theAllow when device power is o switch.User GuideBlackBerry Strictly ConfidentialSettings85
Share content using Android™ BeamMake sure both devices are unlocked and support NFC. On your device, make sure Android™ Beam is turned on.You can use Android™ Beam to exchange dierent types of files, including photos, videos, webpages, and other contentfrom your device with another NFC-enabled device.1. On your device, open a screen that contains something you would like to share, such as a webpage, a YouTube video,or a contact.2. Do one of the following:• Tap > NFC. Align the back of your device with an NFC-enabled device.• Align the back of your device with an NFC-enabled device. If necessary, touch the screen of your device to startsending the file.When the devices connect, you will hear a sound or your device might vibrate.About tap and payThe tap and pay feature is available on your device when NFC is turned on. If you have a payment app installed on yourdevice, you can tap the back of your device to an NFC payment terminal to pay for your purchase.If you have more than one payment app installed on your device, you should set one of the apps as your default paymentapp. When you tap to pay for a purchase, the default app is used unless you have set up the tap and pay feature to usewhichever payment app is open in the foreground at the time of purchase.Set up tap and payTo set up the tap and pay feature, you must install at least one payment app on your device.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Tap & pay.3. Do any of the following:• To set a default payment app, tap the payment app.• To set up the tap and pay feature to use the payment app that is open and in the foreground, turn on the Favorforeground app switch.Turn o NFCBy default, NFC is turned on. When NFC is turned on, other features are also turned on including Android™ Beam and Tapand Pay. If you turn o NFC, other features that use NFC also turn o.Default NFC settings might vary depending on your service provider or administrator settings.User GuideBlackBerry Strictly ConfidentialSettings86
1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More.3. Tap NFC.4. Turn o the Turn on NFC switch.Turn o Android™ BeamYou can turn o the Android™ Beam feature and continue to use other NFC features. You can also still receive NFC filetransfers. Android™ Beam turns o automatically when you turn o NFC.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More.3. Tap NFC.4. Turn o the Turn on Android Beam switch.Tethering and mobile hotspotInternet tetheringInternet tethering allows you to share your device's connection to the mobile network with one other device, such as alaptop or tablet. You can connect the other device to your BlackBerry device using a USB cable or, if both devices areBluetooth enabled, you can use Bluetooth technology instead.Additional charges might apply for using Internet tethering.Mobile hotspotWhen you use the mobile hotspot feature, your device becomes a wireless access point that other Wi-Fi enabled devicescan connect to and access the Internet. Up to ten other devices can connect to your Wi-Fi network at one time, dependingon your device model.The mobile hotspot feature requires the use of the mobile network. You might incur additional data charges while usingmobile hotspot.The mobile hotspot feature can use a lot of battery power. For the best performance, plug your device into a batterycharger when you use mobile hotspot.User GuideBlackBerry Strictly ConfidentialSettings87
Use Internet tethering to share your mobile network connectionIf your device has mobile data, you can share its Internet connection with another device, such as a laptop or tablet. Youcan tether your devices using an appropriate cable or a Bluetooth connection.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Tethering & mobile hotspot.3. Do one of the following:• Connect your device to another device using a USB cable, and then turn on the USB tethering switch.• Turn on the Bluetooth tethering switch, and then connect your device to another device using Bluetoothtechnology.To stop sharing your Internet connection, turn o the USB tethering or Bluetooth tethering switch.Use mobile hotspot to share your Internet connectionBefore you turn on mobile hotspot, confirm that your device is connected to the mobile network.When you set up your mobile hotspot, record the name of your mobile hotspot and the password. You, or the user ofanother device that wants to connect to your mobile hotspot, must know the name of your mobile hotspot and thepassword to connect.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Tethering & mobile hotspot.3. If you've never used mobile hotspot mode before or if you want to change your setup, tap Set up mobile hotspot.4. Confirm or change the setup information, and then tap Save.5. Turn on the Mobile hotspot switch.To stop sharing your Internet connection, turn o the Mobile hotspot switch.View a list of devices that are connected to your mobile hotspotMobile hotspot must be turned on.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Tethering & mobile hotspot > Connected devices.User GuideBlackBerry Strictly ConfidentialSettings88
Troubleshooting: Tethering and mobile hotspotI can't use Internet tethering• Check that your device is connected to the mobile network.• Check that your wireless service plan is set up to use Internet tethering. If not, you must change your wireless serviceplan before you can use Internet tethering.• If your wireless service plan supports Internet tethering while roaming, check that data roaming is turned on. Swipedown from the top of the screen once using two fingers, or twice using one finger. Tap > More > Cellular networks.• Check that data services are turned on. Swipe down from the top of the screen once using two fingers, or twice usingone finger. Tap > Data usage. Confirm that the Cellular data switch is turned on.• If you are using your device for work, your organization might not allow the use of Internet tethering. For moreinformation, check with your administrator.I can't use my device as a mobile hotspot• Check that you're connected to the mobile network.• Check that your wireless service plan is set up to use the mobile hotspot feature. If not, you must change your wirelessservice plan before mobile hotspot can work on your device.• Your service provider might not allow the use of the mobile hotspot feature while roaming. For more information, checkyour wireless service plan or contact your service provider.• If you're using your device for work, your organization might not allow the use of the mobile hotspot feature. For moreinformation, check with your administrator.I can't connect multiple devices to my mobile hotspotDepending on your device model, you might not be able to connect multiple devices to your mobile hotspot, or the numberof devices you can connect might be less than ten.VPN connectionsA virtual private network (VPN) profile contains information required to let your device connect to a private network over apublic network, such as the Internet. Only the device owner can add and manage VPN profiles on your device.If you use your device for work, a VPN profile lets you connect securely to your organization's intranet when you are workingoutside of the oce. When you connect to a private network using a VPN profile, the security and data managementpolicies set up for the private network protect your data. You might need to install a VPN app on your device. Contact youradministrator for the app or download it on Google Play™.User GuideBlackBerry Strictly ConfidentialSettings89
Add a VPN profileYou must set a screen lock for your device before you can add a VPN profile. For the network information required to add avirtual private network (VPN) profile to your device, contact your administrator.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > VPN > .3. Complete the fields on the screen.4. Tap Save.Connect to a VPNYou must add a virtual private network (VPN) profile to your device before you can connect to a VPN.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > VPN.3. Tap a VPN profile.4. Enter your login information, and then tap Save account information to connect automatically next time.5. Tap Connect.To disconnect from a VPN, on the VPN screen, tap the VPN profile you are connected to. Tap Disconnect.Change or delete a VPN profile1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > VPN.3. Touch and hold a VPN profile.4. Do one of the following:• Tap Edit profile. Change the information, and then tap Save.• Tap Delete profile.About Always-on modeSome virtual private networks (VPNs) support Always-on mode. If Always-on mode is turned on and your device loses itsVPN connection, your device stops sending or receiving data until Always-on mode re-establishes the VPN connectionautomatically.Your device uses your login information to connect automatically to a VPN profile that is set up to use Always-on mode.When connected, your device displays a notification in the notification drawer. The notification tells you the status of theVPN connection.User GuideBlackBerry Strictly ConfidentialSettings90
Turn on Always-on mode for a VPN profileThe first time you connect to a virtual private network (VPN), save your username and password.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > VPN.3. Tap > Always-on VPN.4. Tap a VPN profile.5. Tap OK.To turn o Always-on mode, on the VPN screen, tap > Always-on VPN > None > OK.Emergency broadcast messagesWhen you set up the emergency broadcast messages feature, public warning messages (SMS or MMS) are sent to yourdevice to warn you of possible threats to safety in your area. Examples of emergency broadcast messages include severeweather warnings, missing child alerts, and national emergencies.Depending on your service provider, emergency broadcast messages don't contribute to data usage in your wirelessservice plan.You can view emergency broadcast messages that you receive from the Advanced settings screen in the Messenger app.This feature might not be supported, depending on your region, service provider, or wireless network. For more information,contact your service provider or administrator.Turn o emergency broadcast messages1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Emergency broadcasts.3. Select the checkbox for the type of public warning you want to turn o.Change the settings for emergency broadcast messagesYou can set your device to vibrate when you receive an emergency broadcast message. You can also set a language forbroadcast messages and how often you receive reminders for broadcast messages.Some settings might not be available depending on your region.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > More > Emergency broadcasts.3. Do any of the following:User GuideBlackBerry Strictly ConfidentialSettings91
• To receive a reminder for emergency broadcast messages, tap Alert reminder, and then tap how often you wantto receive a reminder.• To stop your device from vibrating when you receive an emergency broadcast message, clear the Vibratecheckbox.• To change the language of your broadcast messages, tap a language.• To use the text-to-speech feature, tap Speak alert message.Data usageData usage refers to the amount of data your device uploads and downloads when connected to the wireless network in agiven amount of time. If you share your device with others, the data usage info is broken down by the guest and userprofiles that are set up on the device.Data usage values are measured by your device. Your service provider might count data usage dierently. If you go overyour plan’s data usage limit, your service provider might charge you additional fees. Check your wireless service plan forinformation about your data limits.Only the device owner can change settings to optimize data usage on your device. Data usage settings apply to all userprofiles set up on the device.Monitor your wireless data usageYou can check how much data you use by wireless network type, time period, app, or in total.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Data usage.3. If you are connected to the mobile network and want to see your Wi-Fi usage, tap > Show Wi-Fi.To switch between wireless network types, tap the Cellular tab or the Wi-Fi tab.4. Do any of the following:• To check how much data you used during the current data usage cycle, view the value beside the time period.• To check how much data an app used, tap an app.• To check how much data each user profile set up on the device used, tap a user profile.• To check how much data you used during a dierent time period, tap > Change cycle. Tap a date, and thentap Set.Tip: You can close some apps to help reduce your data usage or improve the device performance.Set up a data usage notificationTo set up a data usage notification, your wireless service plan must include data services.You can set up your device to send you a notification when your device uses a specified amount of data.User GuideBlackBerry Strictly ConfidentialSettings92
1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Data usage.3. If necessary, tap the Cellular tab.4. If necessary, turn on the Cellular data switch.5. Drag the line at the top of the graph to set the data amount.Set a data usage limit to turn o data services automaticallyTo set a data limit, your wireless service plan must include data services.You can set a limit on the amount of data that your device can use when it's connected to the mobile network. If your devicereaches that limit, your device automatically turns o data services and sends you a notification. Services and apps on yourdevice might not work correctly when data services are turned o.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Data usage.3. If necessary, tap the Cellular tab.4. If necessary, turn on the Cellular data switch.5. Turn on the Set cellular data limit switch, and then tap OK.6. Drag the line at the top of the graph to set the data limit.Change how apps send background data when connected to the mobilenetworkSome apps and services automatically sync data to your device or send data when you aren't actively using the app orservice. To reduce the amount of data your device uses, you can stop apps and services from sending data in thebackground when your device is connected to the mobile network.If you restrict background data when connected to the mobile network, apps and services might not work correctly untilyour device connects to a Wi-Fi network.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Data usage.3. If necessary, tap the Cellular tab.4. If necessary, turn on the Cellular data switch.5. Do one of the following:• To turn o background data for all apps and services on your device, tap > Restrict background data, and thentap OK.• To turn o background data for an app or service, tap the app or service. Turn on the Restrict app backgrounddata switch, and then tap OK.User GuideBlackBerry Strictly ConfidentialSettings93
• To group background data and send it at set intervals, turn on the Queue cellular data switch.To let all apps and services on your device send data in the background, tap > Allow background data. To let an app orservice send data in the background, turn o the Restrict app background data switch.Stop sending data on some Wi-Fi networksYou can stop apps and services from sending data in the background, and prevent your device from downloading large fileswhen it's connected to certain Wi-Fi networks.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Data usage > > Network restrictions.3. Tap a network name.Battery and powerTurn o your device1. Press and hold the Power on/o key on the left side of your device.2. Tap Power o. Put your device in standby modeWhen your device is in standby mode, the backlight turns o and the screen locks. Wireless connections and clock alarmsaren't aected.Press the Power on/o key on the left side of your device.To wake up your device, press the Power on/o key.User GuideBlackBerry Strictly ConfidentialSettings94
Charge your deviceBefore you start using your device, you should charge it because the battery that came with your device isn't fully charged.Charge your device using the charger provided with your device. You can also charge your device using a USB cableconnected to a computer, but charging might take longer.CAUTION: Other chargers might not provide adequate power and might damage your device.1. Hold the cable with the BlackBerry logo facing the front of the device, and insert the cable into the multi-function porton your device.2. Plug the charger into a power outlet. Keeping your battery chargedYour device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following:• Avoid using your device while it's charging to help it charge faster.• Do not leave your device plugged into a charger after it has approached a full charge.• Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard.• Avoid leaving your device turned o with a low battery power level for an extended period. If you plan to store yourdevice for an extended period, partially charge the battery and put the device in a cool, dry place.About wireless chargingSome service providers support wireless charging for your device. You can charge your device by setting it on a supportedcharging mat instead of connecting your device to a charger.User GuideBlackBerry Strictly ConfidentialSettings95
You can use the following device models with Qi and Power Matters Alliance (PMA) wireless chargers:• PRIV by BlackBerry STV100-1 smartphone• PRIV by BlackBerry STV100-2 smartphone• PRIV by BlackBerry STV100-5 smartphoneTip: To find your device's model number, swipe down from the top of the screen once using two fingers, or twice using onefinger, and then tap > About phone.Battery and charging iconsThe battery power level icons appear at the top of the screen.Icon DescriptionThe battery is charging.The battery is fully charged and still connected to a power source.The battery is getting low on power.Battery saver mode is turned on, or you can turn it on from your list ofnotifications.The battery is at 5% power or less. If the battery charge gets too low, your devicemight turn o. Save any work in progress and charge your device.There is a problem with the battery, and the battery might need to be replaced.Check your battery power level and usage info1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Battery.Tip: If you're not charging your device, this screen also displays an estimate of how long until your device is done charging.How can I extend battery life?You can try closing any apps or features that you’re not using. You can also try turning down your screen brightness ordevice volume.User GuideBlackBerry Strictly ConfidentialSettings96
Turn on Battery saver modeBattery saver mode conserves battery power by limiting features like vibration, location services, and data services.Note: When Battery saver mode is turned on, some applications and messaging services that rely on syncing might notupdate unless you open them.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap Battery saver.Dim the screenYou can conserve battery power by lowering the screen brightness, choosing a dark-colored wallpaper, or changing thescreen sleep settings from the Display settings.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Display > Brightness level.3. On the slider, drag the slider handle to the left.Decrease volumeDo any of the following:• To decrease the device volume, use the volume keys on the side of your device.• To adjust other volume settings, such as media volume or alarm volume, swipe down from the top of the screen onceusing two fingers, or twice using one finger. Tap > Sound & notification.Close apps and featuresIncrease how long your battery power lasts by closing any apps or features that you're not using so that they aren'tcontinuously running in the background. Some features consume more battery power than others, including the Cameraapp, the Browser app, GPS, and Bluetooth technology. Close or turn o these apps and features when you aren't usingthem.To see and close the applications that are running, tap . On the app that you want to close, tap .Some features, such as Bluetooth technology, must be closed through the device settings. Swipe down from the top of thescreen once using two fingers, or twice using one finger. Tap the Quick Setting icon for that feature, or tap .User GuideBlackBerry Strictly ConfidentialSettings97
Turn o connectionsIf your device is out of a wireless coverage area, you can turn o connections so that your device doesn't search for anetwork signal continuously. You can also help extend battery life by deleting saved Wi-Fi networks that you no longer use.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap .3. Do any of the following:• To turn o all connections at once, in the Wireless & networks section, tap More. Turn on the Airplane modeswitch.• To turn o a Wi-Fi connection, tap Wi-Fi. Turn o the switch.• To delete a saved Wi-Fi network, tap Wi-Fi. Tap a Wi-Fi network, and then tap Forget.Using Battery saver modeYou can set up Battery saver mode to turn on automatically and help make your battery last longer when you need it most!When Battery saver mode is turned on, your device conserves battery power by limiting vibration, location services, andbackground data capabilities. If you want to save more battery power, you can adjust more settings.By default, Battery saver mode turns o automatically when your device is plugged into a power source.Note: When Battery saver mode is turned on, some applications and messaging services that rely on syncing might notupdate unless you open them.Change when Battery saver mode turns on1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. In the upper-right corner of the screen, tap > .3. Tap Battery saver > Turn on automatically.4. Tap an option.Turn o Battery saver modeBattery saver mode is automatically turned o when you start charging your device. You can also turn o Battery savermode manually.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap Battery saver.User GuideBlackBerry Strictly ConfidentialSettings98
Device and battery safetyYou should use only the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you useany other battery, you might invalidate any warranty provided with your device.CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not try to replace yournonremovable battery. Only qualified service personnel should perform repairs or battery replacements in your device.Device and battery disposalPlease recycle your device and battery in accordance with your local regulations. Do not dispose of either your device orbattery in a fire. Your device or battery should not be placed in household waste bins. For information about returning yourdevice to BlackBerry for recycling and safe disposal, from a browser on your computer visit http://www.blackberry.com/recycling. The recycling and trade-up program is available only in certain areas.View the safety, warranty, and privacy information for your deviceTake a moment to review the license agreement, limited warranty, safety information, and privacy policies for your device.These documents are available from your device settings screen. They contain important information about terms andconditions of use, battery, and other important safety precautions, and warranty coverage.To view BlackBerry's Privacy Policy, your device must be connected to the Internet.1. Swipe down from the top of the screen once using two fingers, or twice using one finger. Then tap .2. Tap About phone > Legal information.DisplaySet your wallpaperAdd your favorite photo to the home screen of your device.1. In the Photos app, tap a picture.2. Tap > Set as. If necessary, tap More.3. Tap Wallpaper.4. Slide your fingers apart or together to zoom in or zoom out.5. Tap Set wallpaper.Tip: To change your wallpaper, touch and hold a blank area on a home screen. Tap Wallpapers. Tap a wallpaper or a LiveWallpaper. To use a picture as your wallpaper, tap Select image and tap a picture.User GuideBlackBerry Strictly ConfidentialSettings99
Take a screen shotPress and hold the Volume down key and the Power key at the same time.Your screen shot is saved in the Photos app.Change the screen brightness1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Display > Brightness level.3. Tap and drag the slider back and forth to adjust the brightness.Tip: Turn on the Adaptive brightness switch to allow your device to detect the light around you and automatically adjust thebrightness level.Change your font size1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Display > Font size.3. Tap the text size that you want to use.Turn on or turn o screen rotationChoose whether or not your screen rotates when you turn your device.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Display > When device is rotated.3. Tap Rotate the contents of the screen or Stay in portrait view.Tip: You can also turn on and o automatic rotation in the Quick Settings menu when you tap or .Set up Daydream™With Daydream™, you can display your photos, apps, and more as screensavers while your device is idle or charging. Youcan customize what to display and when.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.User GuideBlackBerry Strictly ConfidentialSettings100
2. Tap > Display > Daydream.3. Turn on the switch.Choose what to display in Daydream™After you turn on the Daydream™ feature, you can select which dreams you want to display, such as the clock or pictures,when your device is sleeping.1. On the Daydream™ screen, tap a dream.2. If necessary, tap beside a dream to see even more customization options.Your dreams display the next time your device goes to sleep. To show dreams right away, tap > Start now.To download or buy more dreams from the app store, tap > Install More Dreams.Set when to Daydream™When the Daydream™ feature is on, you can set when dreams display on your device.1. On the Daydream™ screen, tap > When to daydream.2. Tap While docked, While charging, or Either.Set the wait time for sleep modeSet the length of time that your device remains inactive before entering sleep mode and before your Daydream starts.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Display > Sleep.3. Tap a time.About Chromecast™Chromecast™ is a small media streaming device that connects to an HDMI port on your TV. When Chromecast™ and yourdevice are connected to the sameWi-Fi network, you can send supported apps and websites from your device to the largerdisplay screen on your TV. You can also mirror your device screen on your TV.For information about apps you can use with Chromecast™, go to chromecast.com/apps.User GuideBlackBerry Strictly ConfidentialSettings101
Cast your screenUsing Chromecast™ or a Wi-Fi CERTIFIED Miracast device, you can share the screen of your device with a larger display,such as a TV or a boardroom projector.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Display > Cast screen.3. If necessary, tap and select the Enable wireless display checkbox.4. Tap the device that you want to share your screen on.Tip: After you set up devices that you want to share your screen on, you can access them in the Quick Settings menu bytapping .To stop casting your screen, swipe down from the top of the screen once with two fingers or twice with one finger. TapDisconnect.Use your device as a flashlight1. On a home screen, swipe down from the top of the screen.2. Tap .To turn o the flashlight, tap .AccessibilityAbout accessibility features on your deviceYour device comes with several well-established accessibility aids for people with disabilities.For more information on the following features, visit Android Accessibility Help.•Magnification settings allow you to zoom in or zoom out to increase or decrease the display magnification.• Google™ Talkback provides audible output based on the visual information displayed on your screen.• Switch Access allows you to navigate screens on your smartphone using external switches.• Braille support is available using BrailleBack.• Font customization allows you to choose small, medium, large, or huge sizes.• Screen Reader technology lets you select the text-to-speech application that you prefer to use (if you have downloadedan alternate text-to-speech engine on Google Play™).• Google Now™ voice assistant answers questions, makes recommendations, and performs actions.User GuideBlackBerry Strictly ConfidentialSettings102
• Voice dictation allows you to dictate text instead of typing.• Closed or open captioned multimedia content is available. Personalize your closed caption settings by adjustingcharacter size, color, opacity, or font.• Display features, such as color inversion and color correction are applied across all applications.• The touch & hold delay feature lets you increase the length of time for touch responses on the screen.• Third party keyboards are supported.• The ability to speak your passwords is included.• An accessibility shortcut is available that you can use to quickly change your accessibility settings.• Teletypewriter (TTY) support allows you to connect to a TTY device to make and receive calls from TTY devices.For more information on the following features, visit BlackBerry Accessibility.• Hearing aid compatibility is available for certain BlackBerry smartphone models. Compatibility ratings are availableonline at BlackBerry Accessibility.• The BlackBerry Keyboard lets you type more eciently with contextual autocorrection, next-word prediction, shortcuts,and personalized learning that gets to know the way you type. Your device gives you the option of using the touchscreen keyboard, or the slide-out touch keyboard, with tactilely discernible keys.• Keyboard shortcuts and Speed dial allow you to assign actions and phone numbers to specific keys.• Alerts and notifications can be customized using tone, vibration, onscreen alerts, or the LED indicator.• An integrated hands-free speakerphone is available, or you can connect your device to a hands-free headset orBluetooth enabled headset.Change accessibility settingsYou can turn accessibility settings on or o, such as Google™ Talkback, captions, touch & hold delay, and color inversion.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Accessibility.3. Set the accessibility options switches.Turn on Hearing Aid modeHearing Aid mode is designed to improve the compatibility of your device with a hearing aid equipped with a telecoil. Thisfeature might not be supported depending on your BlackBerry device model. Hearing aid compatibility ratings are availableonline at BlackBerry Accessibility.1. In the phone app, in the upper-right corner of the screen, tap .2. Tap Settings > Call settings > Hearing aids.Turn on TTY supportTTY support is designed to allow your device to connect with an external TTY device that converts received calls to text.User GuideBlackBerry Strictly ConfidentialSettings103
The TTY device that you want to connect to your BlackBerry device must operate at 45.45 bps. If your TTY device isdesigned for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to yourdevice. The adapter end that plugs into the TTY device must be a male three pole mono 2.5-mm headset jack, and the endthat plugs into your BlackBerry device must be a male four pole stereo 3.5-mm headset jack.1. Connect a TTY device to your device according to the instructions that came with your TTY device.2. In the phone app, in the upper-right corner of the screen, tap .3. Tap Settings > Call settings > TTY mode.4. Select one of the following TTY modes:• To turn o all TTY settings, tap TTY O.• To turn on all TTY settings, tap TTY Full.• To turn on TTY Hearing Carry Over mode, tap TTY HCO.• To turn on TTY Voice Carry Over mode, tapTTY VCO.UsersAbout usersThe users feature lets you share your device with others while keeping your personal or work information separate. Forexample, users that you add to your device can't access your info, such as your email, contacts, pictures, apps, and more.By default, your device is set up with a device owner and a guest. You can also add more user profiles to your device.To improve privacy between users, each user should set up a screen lock. A screen lock prevents another user fromaccessing information in a dierent user profile.All user profiles use the wireless connection information set up on the device. Any changes that a user makes to somedevice settings, such as Wi-Fi network connections, are available or applied to all users on the device.All users can install app updates for any user on the device.You (device owner)The person who sets up the device for the first time (you) is the device owner. You can add up to three users in addition tothe device owner and a guest, and set whether the guest or user can use the device to make calls or send text messages.You control whether someone can add and access a user from the lock screen. You can also install app updates for allusers on the device, uninstall apps from a user profile, and delete a user from the device.User GuideBlackBerry Strictly ConfidentialSettings104
GuestYou can use the guest profile to let someone borrow your device. When someone uses the guest profile, the device createsa separate space where the guest can download apps, take pictures, and use other device features. Apps and data addedto your device by the guest are only available from the guest profile. When you or the guest delete the guest profile, theapps and data in the guest profile are permanently deleted from the device.You control whether the guest can use the phone app to make and receive calls.UserWhile the guest profile allows you to let someone borrow your device occasionally, you can create a user profile forsomeone that you share your device with frequently. A user profile creates a separate space on the device where anotherperson can use device features and customize the device to their liking. For example, you might want to create a "kids"user profile that contains child-friendly apps. When a child wants to use your device, you can switch to the "kids" userprofile and not worry that your apps or data might accidentally be deleted or changed. Apps and data added to the deviceby the user are only available from the user profile.You control whether the user can use the phone app to make and receive calls and whether the user can send and receivetext messages (SMS).Allow access to guest and user profiles when yourdevice is lockedGuests and users can access their profiles from the lock screen if you set up your device to allow this feature. This featurealso lets you add a user from the lock screen without having to unlock the screen first.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Users > .3. Select the Add users when device is locked checkbox.Add a userA user profile creates a separate space on your device for another person to use and customize. For example, the user canadd a Google™ account or download apps, wallpaper, and music without seeing the device owner or other users' accountinfo, apps, and data.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Users > Add user.3. Tap OK.User GuideBlackBerry Strictly ConfidentialSettings105
4. Tap Set up now.5. If necessary, to wake up your device, swipe up on the screen.6. Complete the instructions on the screen.Allow a user to make calls and send text messagesYou can set whether a guest or user can make or receive calls when they use the guest or a user profile on your device. Youcan also set whether a user can send or receive text messages (SMS).1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Users.3. Do any of the following:• Beside the guest profile, tap . Turn on the Allow phone calls switch.• Beside a user profile, tap . Turn on the Allow phone calls and SMS switch.Delete a user or guestWhen you delete a user from your device, you permanently delete the user's space and all of the apps and data in it. Theuser is no longer available from the list of users. When you delete a guest, all of the apps and data in the guest space arepermanently deleted, but the guest profile remains on the device.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Users.3. Do one of the following:• Beside user you want to delete, tap > Remove user > Delete.• Tap Guest > Yes, continue. Swipe down from the top of the screen once using two fingers, or twice using onefinger. Tap > Users > Remove guest > Remove.A guest or a user can delete the apps and data from the guest space or user profile space on your device. A guest can tap > Delete Guest from this device. A user can tap > Delete <userprofile> from this device.Update contact information for the device ownerYou can add or change the contact information for the device owner. For example, you can change the profile picture andname that displays beside the device owner profile.To change the device owner, you must reset the device to its factory settings and set up the device again.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.User GuideBlackBerry Strictly ConfidentialSettings106
2. Tap > Users > You (<username>).3. Tap .4. Update your contact information.5. Tap .Switch users1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Users.3. Do one of the following:• Tap a user.• Tap Guest.Backup and resetAbout backing up device dataWith Android™ Backup Service, you can back up your data to your Google™ account. If you must replace your deviceunexpectedly (for example, if your device is damaged, lost, or stolen), you can restore your data on a device runningAndroid™.The following types of data can be backed up to an account:• Google Calendar™ settings• Wi-Fi networks and passwords• Home screen wallpapers• Gmail™ settings• Apps installed on Google Play™• Display settings• Language and input settings• Date and time settings• Third-party app settings and data (varies by app)Back up device data using Android™ Backup Service1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Backup & reset.User GuideBlackBerry Strictly ConfidentialSettings107
3. Turn on the Back up my data switch.Change the Google™ account that you use to back up device dataIf you have more than one Google™ account, or if you start using a new Google™ account, you can change the account thatyou use to back up your data.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Backup & reset > Backup account.3. Tap an account. If you haven't added the account to your device yet, tap Add account, and then follow the prompts toadd the account.Automatically restore app dataIf you uninstall an app and then reinstall it later, your device can automatically restore the app data.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Backup & reset.3. Turn on the Automatic restore switch.Restore device data using Android™ Backup ServiceTo restore your device data using Android™ Backup Service, you must have backed up the data.You can restore data from a previous Android™ device to a new Android™ device when you add the Google™ account thatyou used to back up your data.1. On your new device, swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Accounts > Add account > Google.3. Follow the prompts to add the Google™ account that you used to back up your data.After you finish adding your account, your data is restored on your new device.Delete your device data with a factory resetBefore you switch to a new device or give away your current device, you should delete your data. A factory reset is designedto delete all of the data on your device permanently so that it can't be recovered. The permanently deleted data includesemail accounts, downloaded apps, media files, documents, browser bookmarks, and settings.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Backup & reset.User GuideBlackBerry Strictly ConfidentialSettings108
3. Tap Factory data reset > Reset phone.Update your device softwareWhen a new device software update is available for your device, a notification appears. Updating your device software tothe latest version can help your device run well and stay secure.1. Swipe down from the top of the screen with one finger.2. Tap the System update notification, and then tap Download.Note: Major updates can take time to download and install and might require you to restart your device. To help preventissues, keep your device connected to a power source and a reliable Wi-Fi network while the update is in progress.Check for device software updates manually1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > About phone > System updates > Check for updates.3. If an update is available, tap Download.User GuideBlackBerry Strictly ConfidentialSettings109
SecurityLocks, passwords, and protecting your dataThere are several types of locks, PINs, and security features that you can use to help protect the data on your device.If you use your device for work, your organization might have security rules in place. The organization might require you toenter a password to unlock your device or might prevent you from using the Smart Lock feature.Screen lockA screen lock helps prevent someone else from unlocking your device and accessing your data. When you set up a screenlock, you set whether the screen lock must be entered to turn on the device.Some security features on your device, such as Smart Lock, require that you set up a screen lock before you can set up thesecurity feature.There are several types of screen locks to choose from. Each type is designed to provide a dierent level of security.•Password: A secure password can contain letters, numbers, and symbols. A password is designed to be a strong screenlock that is dicult for someone else to figure out.•PIN: A PIN must contain a minimum of four numbers. The more numbers there are in your PIN, the more secure yourscreen lock.•Picture: A picture password requires you to move a number (that you choose) to a specific location (that you choose)on a picture (that you also choose). A picture password provides a convenient way to unlock your device and is dicultfor someone else to figure out. If you set up a picture password, you must also set a backup screen lock in case youforget your picture password combination.•Pattern: A pattern is a continuous line that connects four or more dots on a grid. You trace your pattern to unlock yourdevice. A pattern is less secure than a password or a PIN.•Swipe: A swipe gesture can unlock your device. A swipe gesture is less secure than the other types of screen locks.Smart LockThe Smart Lock feature lets you set up your device to remain unlocked when it's connected to a trusted Bluetooth enableddevice or NFC-enabled device, when it recognizes your face or voice, or when you are carrying it in your hand, pocket, orbag. The Smart Lock feature also allows your device to remain unlocked when it's in a familiar location, such as your homeor workplace.The Smart Lock feature is a convenient way to access the data on your device, but it doesn't confirm that the device owneris the person using the device.You must have a screen lock set up on your device before you can set up the Smart Lock feature.User GuideBlackBerry Strictly ConfidentialSecurity110
Data encryptionBy default, data on your device, including your account information, apps, music, pictures, and other downloaded files, isstored in a format that can be read only when your device decrypts the data. If you set up a screen lock and require that itmust be entered to turn on your device, your password, PIN, or pattern is used to generate a new encryption key to decryptyour data.SIM card PINYou can set up a PIN for your device SIM card, which you can use to help prevent unauthorized use of your SIM card inanother device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't beused unless the PIN is entered correctly.Network lock and unlock codesTo use a SIM card from another service provider, for example, if you’re traveling and want to use a local service provider’snetwork, you can request unlock codes (MEP codes) from your current service provider, and then change the PhoneNetwork Lock settings for your SIM card.If you exceed the number of allowed attempts to enter an unlock code, your SIM card allows emergency calls only. Forassistance, contact your service provider.Google™ account and factory reset protectionThe factory reset protection feature uses your Google™ account information to help protect the data on your device. If yourdevice is lost or stolen, the factory reset protection feature is designed to prevent someone else from being able to set upyour device for use, even if that person tries to reset your device to its factory settings. The device must be set up using thesame Google™ account information.To use the factory reset protection feature, you must set a screen lock and you must add your Google™ account to yourdevice.Set up a screen lockLocking your device can help prevent your device from sending accidental messages or pocket dialing. Before you canunlock your device and access the data on your device, you must enter your password, PIN, picture password, or pattern.If you use your device for work, depending on the rules set by your administrator, you might not be able to set up a screenlock that uses a pattern or a picture.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.User GuideBlackBerry Strictly ConfidentialSecurity111
2. Tap > Security > Screen lock.3. Do one of the following:• To unlock your device with a password, tap Password.• To unlock your device with a numeric PIN, tap PIN.• To unlock your device using a number and picture combination, tap Picture.• To unlock your device by tracing a pattern on the screen, tap Pattern.4. Set whether the screen lock is required to turn on your device.5. Complete the instructions on the screen.Change or remove a screen lockYou can change the type of screen lock that you use to unlock your device, as well as change the password, PIN, picturepassword, or pattern.If you use your device for work, your administrator might have security rules in place that require you to have a screen lock.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Screen lock.3. Enter your password, PIN, picture password, or pattern, and then tap Next.4. Do any of the following:• To set up a dierent screen lock or change your password, PIN, picture password, or pattern, tap a type of screenlock.• To wake up your device without entering a password, PIN, picture password or pattern, tap Swipe or None.5. Complete the instructions on the screen.6. Tap OK.Note: If a screen lock option isn't available, from the Security screen, you might need to tap Clear credentials first.Set your screen lock optionsAfter you set up a screen lock for your device, you can set up your screen lock options. For example, you can set how longyour device can be inactive before it automatically locks and whether your device automatically deletes your device data ifyou enter your password incorrectly ten times.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security.3. Do any of the following:• To lock your device automatically after a certain amount of inactive time, tap Automatically lock, and then tap aninterval. This option doesn't apply if you have the Smart Lock feature set up.• To lock your device when you press the Power on/o key, turn on the Power button instantly locks switch.User GuideBlackBerry Strictly ConfidentialSecurity112
• To delete your device data automatically after ten unsuccessful attempts to unlock the device, turn on theAutomatically wipe switch.• To display owner information on the screen when the device is locked, tap Owner info, and then tap Show ownerinfo on lock screen. If necessary, type the info to display.• To hide your password, PIN, or pattern so that it is not visible when you unlock your screen, turn o the Makepasswords visible switch.About Smart LockThe Smart Lock feature makes it easy for you to unlock your device. You can set up your device to remain unlocked in thefollowing situations:• When your device is connected to a trusted Bluetooth enabled device or NFC-enabled device• When your device is in a familiar location, such as your home or workplace• When your device recognizes your face or voice• When you carry your device in your hand, pocket, or bagThe Smart Lock feature can't detect who is holding your device when the device is unlocked and connected to a trusteddevice, in a trusted location, or passed between people while on-body detection is turned on. It might also be possible forsomeone who looks like you to unlock your device when you turn on the trusted face option.If you use your device for work, depending on the rules set by your administrator, the Smart Lock feature might not beavailable.Set up Smart Lock to unlock your deviceMake sure that you have set a screen lock on your device. Depending on the type of Smart Lock you set up, you might needto turn on or set up other features on your device, such as Bluetooth technology, NFC, Google Maps™, "Ok Google™" voicedetection, a trust agent, or a wireless network connection.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Smart Lock.3. Enter your screen lock, and then tap Next.4. Do any of the following:• To keep your device unlocked when it is connected to a Bluetooth enabled device, when you tap an NFC tag, orwhen you tap an NFC-enabled device, tap Trusted devices.• To keep your device unlocked when it detects it is at home or at another trusted location, tap Trusted places.• To unlock your device when it recognizes your face, tap Trusted face.• To unlock your device when you say "Ok Google™," tap Trusted voice. Turn on the From the Google app switch,and then turn on the Trusted voice switch.• To keep your device unlocked when you carry it on your body or in a bag, tap On-body detection, and then turn onthe switch.5. Complete the instructions on the screen.User GuideBlackBerry Strictly ConfidentialSecurity113
Turn o Smart Lock1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Smart Lock.3. Enter your screen lock, and then tap Next.4. Do any of the following:• Tap Trusted devices. Tap a device, and then tap Delete.• Tap Trusted places. Tap a location, and then tap Delete.• Tap Trusted face. Tap Remove trusted face, and then tap Remove.• Tap Trusted voice. Turn o the Trusted voice switch.• Tap On-body detection. Turn o the switch.Turn o the trust agent for Smart LockA trust agent lets a feature bypass the screen lock when the trust agent verifies that it can trust the device environment.If you turn o the Smart Lock feature, you should turn o the Smart Lock trust agent.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Trust agents.3. Turn o the Smart Lock (Google) switch.Protect your SIM card with a PINYou can use a SIM card PIN to help prevent unauthorized use of your SIM card in another device. For example, if you loseyour SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.After you set up a PIN for your SIM card, you must enter the PIN from the lock screen to use your device.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Set up SIM/RUIM card lock.3. Select the Lock SIM card checkbox.4. Type a PIN.5. Tap OK.To remove the PIN from your SIM card, clear the Lock SIM card checkbox, and then type the PIN for your SIM card.User GuideBlackBerry Strictly ConfidentialSecurity114
Change the PIN for your SIM card1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Set up SIM/RUIM card lock.3. Tap Change SIM PIN.4. Enter the current PIN for your SIM card.5. Enter a new PIN for your SIM card.6. Enter the new PIN again.7. Tap OK.About smart cardsSmart cards store certificates and private keys. You can import certificates from a smart card to your device by using anexternal smart card reader or a microSD smart card. Private key operations such as signing and decryption use the smartcard. Public key operations such as verification and encryption use the public certificates on your device.You can use smart card certificates with third-party apps that support smart card technology. And you can use smart cardcertificates to send S/MIME-protected messages.Store your smart card password on your deviceYou can set up your device to store your smart card password temporarily, so that you don't have to enter it as often. Toremove the password from your device cache, lock your device.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Smart Card.3. Turn on the PIN Caching switch.Set or change the PIN for your smart card reader1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Smart Card.3. Tap a smart card reader.4. Do one of the following:• Tap Set PIN.• Tap Change PIN.5. Complete the instructions on the screen.User GuideBlackBerry Strictly ConfidentialSecurity115
Troubleshooting: Locks, passwords, and protectingyour dataHow do I reset my screen lock if I forget it?For security reasons, the only way that you can reset your screen lock without knowing the password, PIN, picturepassword, or pattern is to delete all of your device data. You can typically do this by entering an incorrect screen lock tentimes. You can also reset your device to its factory settings.If you add your Google™ account to your device, the factory reset protection feature is turned on. To set up your deviceagain, you must add the same Google™ account. If you don't use the same Google™ account, you can't complete the setupprocess.Smart Lock doesn't unlock my device as expectedTry any of the following;• If your device doesn't unlock when you scan your face, try to improve the image Smart Lock uses to recognize yourface. Tap > Security > Smart Lock > Trusted face > Improve face matching.• Adjust the distance between your BlackBerry device and a trusted Bluetooth enabled device. The distance of aBluetooth connection can vary depending on your BlackBerry device model and the Bluetooth enabled device.• If your device remains unlocked when it is close to a trusted location instead of when you are at the trusted location, tryimproving the accuracy of the trusted location. Delete the trusted location. Tap > Location > Mode. Tap Highaccuracy or Battery saving, and then add the trusted location again. Your device might detect a trusted locationoutside of the physical walls of a building, such as your house. Smart Lock might keep your device unlocked when it iswithin an 80-meter radius of a trusted location.• You might need to unlock your device using your screen lock the first time you connect to a trusted device or arrive at atrusted location.Finding and protecting a lost deviceWhat to do if your device is lost or stolenIf you have a remote device management app, such as Android™ Device Manager, set up on your device, visit the remotedevice management website and sign in. Depending on the remote device management app installed on your device, youmight be able to:• Lock your deviceUser GuideBlackBerry Strictly ConfidentialSecurity116
• Make your device ring• Add a phone number or message to the home screen of your device• View the approximate location of your device on a map• Delete all of the data on your deviceIf your device is not connected to the wireless network or if data services are turned o, you should still try to lock yourdevice and delete your device data. The next time your device connects to a wireless network, or data services are turnedon, your device is designed to lock and delete all the data.If you don't have a remote device management app set up on your device, contact your service provider or youradministrator and report that your device is lost or stolen. Your service provider can lock your device remotely and deleteyour data. If you use your device for work, your administrator might also be able to lock your device and delete your data.If you suspect your device was stolen and you locate your device using a remote device management website, contact thelocal law enforcement agency to retrieve your device. Don't try to retrieve your device on your own.Set a device administratorBy default, the Android™ Device Manager is set up as the device administrator for your device. If you download a third-partyremote device management app to help you find your device or protect your device data, you must set the app as a deviceadministrator.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Device administrators.3. Tap the app.About Android™ Device ManagerAndroid™ Device Manager includes features designed to help you find your device and help protect the data on your deviceif your device is lost or stolen. To use the Android™ Device Manager website, visit https://www.google.com/android/devicemanager and sign in using your Google™ account. On the Android™ Device Manager website, you can view theapproximate location of your device on a map, make it ring, lock the screen, display a phone number on the lock screen, ordelete all of the data from your device.The Android™ Device Manager app is preloaded on your device. You can change your Android™ Device Manager settingsfrom the Security section of the Google™ Settings app.Learn more about how to set up and use Android Device Manager at support.google.com. Search for help about Android™Device Manager.Turn on Android™ Device Manager settings1. On the home screen, tap .2. Open the Google™ Settings app.3. Tap Security.User GuideBlackBerry Strictly ConfidentialSecurity117
4. Do any of the following:• To be able to locate your device if it is lost or stolen, turn on the Remotely locate this device switch.• To be able to lock your device and delete all of your device data if it is lost or stolen, turn on the Allow remote lockand erase switch.Security settingsDownload apps from sources other than Google Play™Google Play™ is the default trusted source for downloading Android™ apps onto your device.You can set up your device to let you download apps onto your device from other websites and sources. If you want todownload apps from other sources, you should also set up your device to scan for malicious app activity.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security.3. Turn on the Unknown sources switch.4. Tap OK.Scan device for malicious activityYou can set up your device to scan periodically for malicious activities. Your device warns you about potentially harmful appactivity.1. On the home screen, tap .2. Open the Google™ Settings app.3. Tap Security.4. Turn on the Scan device for security threats switch.About screen pinningScreen pinning lets you pin one app into the foreground on your device. The feature disables the and buttons onyour device so that the only way to close a pinned app is to unpin the screen. By default, you must enter your screen lock tounpin the screen.Screen pinning allows you to let someone else use your device, for example, to play a game or view a video, withoutworrying that the person might close the app and access your data.User GuideBlackBerry Strictly ConfidentialSecurity118
Turn on screen pinning1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Screen pinning.3. Turn on the switch.4. To unpin a screen without entering your screen lock, turn o the Ask for <Password | PIN | Picture | Pattern> beforeunpinning switch.To turn o the screen pinning feature, turn o the switch.Pin a screenMake sure that you have turned on the screen pinning feature.1. Open an app or a screen that you want to pin to the foreground of your device.2. Tap .3. On the app or screen that you want to pin, tap .To unpin a screen, touch and hold and at the same time. If necessary, enter your screen lock.Install a certificateSome Wi-Fi and VPN networks require your device to have a security certificate before the device can connect to thenetwork. You can install a certificate to help identify your device. Typically, when you install a client certificate, acertification authority (CA) certificate is installed on your device at the same time.1. Connect your device to your computer using a USB cable.2. Copy the certificate or keystore to the root of the internal storage space on your device, your media card, or yourGoogle Drive™ account.3. Swipe down from the top of the screen once using two fingers, or twice using one finger.4. Tap > Security > Install from SD card.Your device only displays certificates and keystores that are not already installed on your device.5. Find and tap the certificate or keystore that you want to install.6. If necessary, type the password for the certificate or keystore, and then tap OK.After the certificate or keystore is installed, your device deletes the copy of the file on your device or media card.7. Type a name to identify the certificate or keystore.8. In the Credential use drop-down list, tap an option.9. Tap OK.User GuideBlackBerry Strictly ConfidentialSecurity119
Remove or turn o a certificateWhen you remove a certificate that you installed, it is deleted from your device. If you require the certificate again, youmust reinstall it. When you turn o a system certificate, you can turn it on again.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Trusted credentials.3. Do one of the following:• To view a list of installed certificates, tap the User tab.• To view a list of system certificates, tap the System tab.4. Tap a certificate.5. Do one of the following:• To remove an installed certificate, tap Remove.• To turn o a system certificate, tap Disable.To turn on a certificate that you turned o, on the System tab, tap the certificate. On the bottom of the certificateinformation screen, tap Enable.Turn o access to the usage info for appsSome apps and services monitor the active apps on your device. If you turn o access to this info, some apps might notwork correctly.1. Swipe down from the top of the screen once using two fingers, or twice using one finger.2. Tap > Security > Apps with usage access.3. Tap an app to turn o the switch.To turn on access, tap the app again.Improving your security settings using DTEK byBlackBerryThe DTEK by BlackBerry app is designed to help you monitor and control the level of security on your BlackBerry device.The DTEK by BlackBerry app is preloaded on your device, and updates are available from the Google Play™ store.User GuideBlackBerry Strictly ConfidentialSecurity120
Evaluating how security features are set up on your deviceThe DTEK by BlackBerry app evaluates how or if you have set up security features on your device, including, for example,screen lock, factory reset protection, and remote device management.DTEK by BlackBerry assigns an overall security rating to your device along with a rating for each of the security featuresthat it monitors. If a security feature receives a poor or fair rating, DTEK by BlackBerry recommends how you can improveyour security settings to achieve a better rating.Monitoring how apps access your dataThe DTEK by BlackBerry app lets you see which third-party apps use features on your device to access your info. DTEK byBlackBerry monitors apps that:• Take a picture or a video using the Camera app• Read, create, edit, or delete a contact• Access the location of your device• Send a text message (SMS and MMS) from your device• Turn the microphone on or oGet the latest info about DTEK by BlackBerry at help.blackberry.com.User GuideBlackBerry Strictly ConfidentialSecurity121
Legal notice©2015 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the property ofBlackBerry Limited and are registered and/or used in the U.S. and countries around the world.Bluetooth is a trademark of Bluetooth SIG. Android™, Google™, Google Play™ and other marks are are trademarks of GoogleInc. Qualcomm and IZat are trademarks of Qualcomm Incorporated. Wi-Fi, Wi-Fi CERTIFIED Miracast, Wi-Fi Direct, and Wi-Fi Protected Setup are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.This documentation including all documentation incorporated by reference herein such as documentation provided ormade available on the BlackBerry website is provided or made accessible "AS IS" and "AS AVAILABLE" and withoutcondition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its aliatedcompanies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or otherinaccuracies, errors, or omissions in this documentation. In order to protect BlackBerry proprietary and confidentialinformation and/or trade secrets, this documentation may describe some aspects of BlackBerry technology in generalizedterms. BlackBerry reserves the right to periodically change information that is contained in this documentation; however,BlackBerry makes no commitment to provide any such changes, updates, enhancements, or other additions to thisdocumentation to you in a timely manner or at all.This documentation might contain references to third-party sources of information, hardware or software, products orservices including components and content such as content protected by copyright and/or third-party websites(collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any ThirdParty Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility,performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. Theinclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement byBlackBerry of the Third Party Products and Services or the third party in any way.EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS,ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS ORWARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLEQUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR ACOURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCEOR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICESREFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE ORPROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES ANDCONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THEDOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, AREHEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEMTHAT IS THE SUBJECT OF THE CLAIM.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALLBLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, ORPERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTYPRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWINGDAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATEDDAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESSUser GuideBlackBerry Strictly ConfidentialLegal notice122
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