Blackberry 8707 Users Manual

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8707 - v4.2.2 - User Guide BB_8707_eng-4.2.2 Free User Guide for BlackBerry Mobile Phone, Manual - page1

2015-02-02

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User Guide

BlackBerry 8707 Smartphone

SWDT203206-203206-05242007-001

Contents

BlackBerry basics ................................................................................................................................................................................................................................ 9

Switch applications ....................................................................................................................................................................................................................................... 9

Assign an application to a Convenience key ............................................................................................................................................................................................. 9

Set owner information ................................................................................................................................................................................................................................... 9

About links ...................................................................................................................................................................................................................................................... 9

Create a link for a PIN ................................................................................................................................................................................................................................... 9

Expand a folder ............................................................................................................................................................................................................................................. 10

Collapse a folder ........................................................................................................................................................................................................................................... 10

BlackBerry basics shortcuts ........................................................................................................................................................................................................................ 10

No application opens when I press a Convenience key ......................................................................................................................................................................... 10

Shortcuts .............................................................................................................................................................................................................................................. 11

Phone shortcuts ............................................................................................................................................................................................................................................. 11

Message shortcuts ......................................................................................................................................................................................................................................... 11

Typing shortcuts ........................................................................................................................................................................................................................................... 12

Search shortcuts ........................................................................................................................................................................................................................................... 13

Attachment shortcuts .................................................................................................................................................................................................................................. 13

Browser shortcuts ......................................................................................................................................................................................................................................... 14

Media shortcuts ............................................................................................................................................................................................................................................ 14

Map shortcuts ............................................................................................................................................................................................................................................... 15

Calendar shortcuts ....................................................................................................................................................................................................................................... 15

Phone ................................................................................................................................................................................................................................................... 17

Phone basics .................................................................................................................................................................................................................................................. 17

Emergency calls ............................................................................................................................................................................................................................................ 19

Volume ........................................................................................................................................................................................................................................................... 19

Voice mail ...................................................................................................................................................................................................................................................... 20

Speed dial ..................................................................................................................................................................................................................................................... 20

Conference calls ........................................................................................................................................................................................................................................... 21

Caller ID ......................................................................................................................................................................................................................................................... 22

Call logs ......................................................................................................................................................................................................................................................... 23

Call waiting ................................................................................................................................................................................................................................................... 24

Call forwarding ............................................................................................................................................................................................................................................. 25

Call blocking ................................................................................................................................................................................................................................................. 27

Fixed dialing ................................................................................................................................................................................................................................................. 28

Smart dialing ................................................................................................................................................................................................................................................ 29

TTY support ................................................................................................................................................................................................................................................... 30

Multiple phone numbers .............................................................................................................................................................................................................................. 31

Phone options ................................................................................................................................................................................................................................................ 31

Phone troubleshooting ................................................................................................................................................................................................................................ 33

Email messages ................................................................................................................................................................................................................................. 35

Email message basics .................................................................................................................................................................................................................................. 35

Email message folders ................................................................................................................................................................................................................................ 38

Sent messages ............................................................................................................................................................................................................................................. 39

Email message filters .................................................................................................................................................................................................................................. 40

Email message forwarding ......................................................................................................................................................................................................................... 43

Message options .......................................................................................................................................................................................................................................... 44

Message list options ................................................................................................................................................................................................................................... 46

Message troubleshooting ........................................................................................................................................................................................................................... 49

PIN messages .................................................................................................................................................................................................................................... 53

PIN message basics ..................................................................................................................................................................................................................................... 53

SMS text messages ........................................................................................................................................................................................................................... 63

SMS text message basics ........................................................................................................................................................................................................................... 63

Cell broadcasting ........................................................................................................................................................................................................................................ 66

MMS messages .................................................................................................................................................................................................................................. 75

MMS message basics ................................................................................................................................................................................................................................... 75

MMS message attachments ....................................................................................................................................................................................................................... 78

Typing .................................................................................................................................................................................................................................................. 87

Typing basics ................................................................................................................................................................................................................................................ 87

Typing input methods ................................................................................................................................................................................................................................. 89

Spelling checker ........................................................................................................................................................................................................................................... 91

Word list ........................................................................................................................................................................................................................................................ 93

AutoText ........................................................................................................................................................................................................................................................ 94

Typing troubleshooting .............................................................................................................................................................................................................................. 96

Search ................................................................................................................................................................................................................................................. 97

About search ................................................................................................................................................................................................................................................. 97

Search for messages ................................................................................................................................................................................................................................... 97

Search criteria .............................................................................................................................................................................................................................................. 97

View a list of saved searches ..................................................................................................................................................................................................................... 98

Change a saved search ............................................................................................................................................................................................................................... 98

Delete a saved search ................................................................................................................................................................................................................................. 98

Search for messages by contact or subject ............................................................................................................................................................................................. 98

Search for text in a message, attachment, or web page ........................................................................................................................................................................ 37

Search for organizer data and messages that contain specific information ..................................................................................................................................... 99

Attachments ...................................................................................................................................................................................................................................... 101

Attachment basics ...................................................................................................................................................................................................................................... 101

Document attachments ............................................................................................................................................................................................................................. 102

Spreadsheet attachments ......................................................................................................................................................................................................................... 103

Media attachments .................................................................................................................................................................................................................................... 104

Presentation attachments ........................................................................................................................................................................................................................ 104

vCard contact attachments ...................................................................................................................................................................................................................... 105

Attachment troubleshooting .................................................................................................................................................................................................................... 106

Synchronization .............................................................................................................................................................................................................................. 107

About synchronization ............................................................................................................................................................................................................................... 107

Prerequisites: Wireless email reconciliation .......................................................................................................................................................................................... 107

Reconcile email messages over the wireless network .......................................................................................................................................................................... 107

Delete email messages over the wireless network ............................................................................................................................................................................... 107

Prerequisites: Wireless data synchronization ........................................................................................................................................................................................ 108

Synchronize organizer data over the wireless network ....................................................................................................................................................................... 108

About synchronization conflicts .............................................................................................................................................................................................................. 108

Manage email reconciliation conflicts .................................................................................................................................................................................................... 108

Manage data synchronization conflicts ................................................................................................................................................................................................. 109

About backing up and restoring device data ......................................................................................................................................................................................... 109

Prerequisites: Wireless data restoration ................................................................................................................................................................................................ 109

Delete all device data ................................................................................................................................................................................................................................ 109

Empty the deleted items folder on your computer from your device ................................................................................................................................................ 109

Synchronization troubleshooting ............................................................................................................................................................................................................. 110

Browser .............................................................................................................................................................................................................................................. 113

Browser basics ............................................................................................................................................................................................................................................. 113

Links, pictures, and web page addresses ................................................................................................................................................................................................. 115

Web page requests ...................................................................................................................................................................................................................................... 117

Bookmarks .................................................................................................................................................................................................................................................... 118

Web feeds .................................................................................................................................................................................................................................................... 120

Browser options .......................................................................................................................................................................................................................................... 122

Browser security ......................................................................................................................................................................................................................................... 124

Browser push .............................................................................................................................................................................................................................................. 126

Browser troubleshooting ........................................................................................................................................................................................................................... 128

Applications ...................................................................................................................................................................................................................................... 131

Add an application ...................................................................................................................................................................................................................................... 131

View properties for an application ........................................................................................................................................................................................................... 131

Delete a third-party application ............................................................................................................................................................................................................... 131

Receive a device password prompt before you add an application .................................................................................................................................................... 131

View the size of an application database ................................................................................................................................................................................................ 131

Application troubleshooting ..................................................................................................................................................................................................................... 132

Media ................................................................................................................................................................................................................................................. 133

Media file management ............................................................................................................................................................................................................................. 133

Ring tones .................................................................................................................................................................................................................................................... 134

Pictures ........................................................................................................................................................................................................................................................ 136

Maps ................................................................................................................................................................................................................................................... 141

Locations ...................................................................................................................................................................................................................................................... 141

Directions .................................................................................................................................................................................................................................................... 142

Map basics ................................................................................................................................................................................................................................................... 142

Tracking ....................................................................................................................................................................................................................................................... 143

Maps troubleshooting ............................................................................................................................................................................................................................... 145

Contacts ............................................................................................................................................................................................................................................ 147

Contact basics ............................................................................................................................................................................................................................................. 147

Mailing lists ................................................................................................................................................................................................................................................. 149

Categories .................................................................................................................................................................................................................................................... 151

Address lookup ........................................................................................................................................................................................................................................... 152

SIM card phone book ................................................................................................................................................................................................................................. 153

Contact list options .................................................................................................................................................................................................................................... 155

Contact troubleshooting ........................................................................................................................................................................................................................... 156

Calendar ............................................................................................................................................................................................................................................ 157

Calendar basics ........................................................................................................................................................................................................................................... 157

Meetings ...................................................................................................................................................................................................................................................... 159

Calendar options ......................................................................................................................................................................................................................................... 161

Calendar troubleshooting ......................................................................................................................................................................................................................... 163

Tasks .................................................................................................................................................................................................................................................. 165

Task basics .................................................................................................................................................................................................................................................. 165

Task list options .......................................................................................................................................................................................................................................... 168

Memos ................................................................................................................................................................................................................................................ 171

Memo basics ................................................................................................................................................................................................................................................. 171

Memo list options ....................................................................................................................................................................................................................................... 173

Alarm .................................................................................................................................................................................................................................................. 175

About the alarm .......................................................................................................................................................................................................................................... 175

Turn on the alarm ....................................................................................................................................................................................................................................... 175

Silence the alarm ........................................................................................................................................................................................................................................ 175

Calculator .......................................................................................................................................................................................................................................... 177

Use the calculator ....................................................................................................................................................................................................................................... 177

Convert a measurement ............................................................................................................................................................................................................................. 177

Bluetooth technology ..................................................................................................................................................................................................................... 179

Bluetooth technology basics .................................................................................................................................................................................................................... 179

Bluetooth technology options .................................................................................................................................................................................................................. 180

Bluetooth technology troubleshooting ................................................................................................................................................................................................... 182

Date and time .................................................................................................................................................................................................................................. 185

Set the date and time ................................................................................................................................................................................................................................ 185

Get the date and time from the wireless network automatically ....................................................................................................................................................... 185

Date and time troubleshooting ................................................................................................................................................................................................................ 185

Notification profiles ....................................................................................................................................................................................................................... 187

Notification basics ..................................................................................................................................................................................................................................... 187

LED notification .......................................................................................................................................................................................................................................... 189

Custom notification ................................................................................................................................................................................................................................... 190

Notification profile troubleshooting ....................................................................................................................................................................................................... 192

BlackBerry Messenger ................................................................................................................................................................................................................... 195

Conversations ............................................................................................................................................................................................................................................. 197

Availability .................................................................................................................................................................................................................................................. 199

Display and keyboard .................................................................................................................................................................................................................... 201

Backlighting ................................................................................................................................................................................................................................................ 201

Display options .......................................................................................................................................................................................................................................... 202

Keyboard options ....................................................................................................................................................................................................................................... 203

Themes ........................................................................................................................................................................................................................................................ 204

Display troubleshooting ........................................................................................................................................................................................................................... 204

Language .......................................................................................................................................................................................................................................... 207

Change the display language .................................................................................................................................................................................................................. 207

Add a display language ............................................................................................................................................................................................................................ 207

Delete a display language ........................................................................................................................................................................................................................ 207

About typing input languages ................................................................................................................................................................................................................. 207

Set the typing input language ................................................................................................................................................................................................................... 90

Turn off the shortcut for switching typing input languages ............................................................................................................................................................... 207

Set display options for contacts ............................................................................................................................................................................................................... 155

Language troubleshooting ....................................................................................................................................................................................................................... 208

Wireless network coverage .......................................................................................................................................................................................................... 209

Find information about wireless coverage indicators ......................................................................................................................................................................... 209

Turn off the connection to the wireless network .................................................................................................................................................................................. 209

Turn on wireless coverage notification ................................................................................................................................................................................................... 190

About the preferred wireless network list ............................................................................................................................................................................................. 209

Add a wireless network to the preferred wireless network list .......................................................................................................................................................... 209

Set the wireless network connection speed ........................................................................................................................................................................................... 210

Change the order of preferred wireless networks ................................................................................................................................................................................. 210

Delete a wireless network from the preferred wireless network list .................................................................................................................................................. 210

Turn off data service ................................................................................................................................................................................................................................... 211

About roaming ............................................................................................................................................................................................................................................. 211

Switch wireless networks manually .......................................................................................................................................................................................................... 211

Wireless network coverage troubleshooting .......................................................................................................................................................................................... 212

Power and battery ........................................................................................................................................................................................................................... 213

Turn off your device .................................................................................................................................................................................................................................... 213

Set your device to turn on and turn off automatically .......................................................................................................................................................................... 213

Check the battery power level .................................................................................................................................................................................................................. 213

Reset the device .......................................................................................................................................................................................................................................... 213

Extend battery life ...................................................................................................................................................................................................................................... 213

SIM card ............................................................................................................................................................................................................................................ 215

About the SIM card phone book .............................................................................................................................................................................................................. 153

Load the SIM card phone book ................................................................................................................................................................................................................. 153

Add a contact to your SIM card ............................................................................................................................................................................................................... 153

Copy contacts from your SIM card to your address book .................................................................................................................................................................... 153

Copy contacts from your address book to your SIM card .................................................................................................................................................................... 154

Change a SIM card contact ...................................................................................................................................................................................................................... 154

Delete a SIM card contact ........................................................................................................................................................................................................................ 154

Store SMS text messages on your SIM card ............................................................................................................................................................................................ 68

About SIM card security ............................................................................................................................................................................................................................ 217

Protect your SIM card with a PIN code ................................................................................................................................................................................................... 217

Change the SIM card PIN code ................................................................................................................................................................................................................ 217

Change the display name for a phone number ...................................................................................................................................................................................... 217

Security ............................................................................................................................................................................................................................................. 219

Security basics ............................................................................................................................................................................................................................................ 219

Encryption ................................................................................................................................................................................................................................................... 220

Password keeper ......................................................................................................................................................................................................................................... 221

Advanced security ..................................................................................................................................................................................................................................... 224

Smart cards ................................................................................................................................................................................................................................................. 225

Security troubleshooting .......................................................................................................................................................................................................................... 226

Third-party application control ................................................................................................................................................................................................... 227

About permissions for third-party applications .................................................................................................................................................................................... 227

Reset connection permissions for third-party applications ............................................................................................................................................................... 227

About direct Internet connections for third-party applications ......................................................................................................................................................... 227

Set up a direct Internet connection for a third-party application ...................................................................................................................................................... 227

Set permissions for a third-party application ........................................................................................................................................................................................ 227

Connection permissions for third-party applications .......................................................................................................................................................................... 228

Interaction permissions for third-party applications ........................................................................................................................................................................... 228

Data permissions for third-party applications ...................................................................................................................................................................................... 229

BrickBreaker ..................................................................................................................................................................................................................................... 231

About BrickBreaker .................................................................................................................................................................................................................................... 231

BrickBreaker capsules ................................................................................................................................................................................................................................ 231

BrickBreaker scoring ................................................................................................................................................................................................................................. 232

Play BrickBreaker ....................................................................................................................................................................................................................................... 232

Adjust the volume for BrickBreaker ........................................................................................................................................................................................................ 232

Set the paddle speed ................................................................................................................................................................................................................................. 232

Submit a score to the BrickBreaker high score web site ..................................................................................................................................................................... 233

Check the high scores on the BrickBreaker web site ........................................................................................................................................................................... 233

Service books .................................................................................................................................................................................................................................. 235

About service books .................................................................................................................................................................................................................................. 235

Accept a service book .............................................................................................................................................................................................................................. 235

Delete a service book ................................................................................................................................................................................................................................ 235

Troubleshooting .............................................................................................................................................................................................................................. 237

BlackBerry basics troubleshooting .......................................................................................................................................................................................................... 237

Diagnostic reports ..................................................................................................................................................................................................................................... 247

Abbreviation list ............................................................................................................................................................................................................................. 249

Legal notice ..................................................................................................................................................................................................................................... 253

BlackBerry basics

Switch applications

1. In any application, click the trackwheel.

2. Click Switch Application.

3. Perform one of the following actions:

• If the application that you want to switch to appears, highlight an application and press the Enter key.

• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the front of the device and one on the left side. Depending on your theme, you might

not be able to change the application that is assigned to a Convenience key.

1. In the device options, click Screen/Keyboard.

2. Set the Convenience Key Opens fields.

3. Click the trackwheel.

4. Click Save.

Set owner information

1. In the device options, click Owner.

2. Type your contact information.

3. Click the trackwheel.

4. Click Save.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and

email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.

Create a link for a PIN

You can create a link for a PIN in messages, memos, tasks, or calendar entries. If you click the link, you can send a PIN message.

When typing text, type pin: and the PIN.

Expand a folder

1. Click a folder with a plus sign (+) beside it.

2. Click Expand.

Collapse a folder

1. Click a folder with a minus sign (-) beside it.

2. Click Collapse.

BlackBerry basics shortcuts

• To move the cursor, roll the trackwheel.

• To move the cursor in a different direction, hold the Alt key and roll the trackwheel.

• To exit a screen or move back a page in the browser, press the Escape key.

• To move to a list item or menu item, type the first letter of the item.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

•To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release

the Alt key.

• To return to the Home screen, press the End key.

• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.

• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.

• To delete a highlighted item, press the Backspace/Delete key.

No application opens when I press a Convenience key

Verify that you have not deleted the application that you assigned to the key.

Assign a different application to the key.

Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackwheel.

• To move the cursor in a different direction, hold the Alt key and roll the trackwheel.

• To exit a screen or move back a page in the browser, press the Escape key.

• To move to a list item or menu item, type the first letter of the item.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

•To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release

the Alt key.

• To return to the Home screen, press the End key.

• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.

• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.

• To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

• To answer a call, press the Send key.

• To insert a plus sign (+) when typing a phone number, hold 0.

• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.

• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the

Speakerphone key.

• To check your voice mail, hold 1.

• To type a letter in a phone number field, press the Alt key and the letter key.

• To move to the top of the Phone screen, press the Space key.

•To view the last phone number that you typed in the phone, press the Space key and the Enter key. Press the Send key to dial the

number.

• To view your contact list in the phone, hold the Send key.

• To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name, press Q.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.

• To capitalize a letter, hold the letter key until the capitalized letter appears.

• To type the alternate character on a key, press the Alt key and the character key.

• To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the

trackwheel up until ü appears. Release the letter key when the accented or special character appears.

• To type a number in a number field, press a number key. You do not need to press the Alt key.

• To type a number in a text field, hold the Alt key and press the number key.

• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.

• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.

• To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut

field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the

Alt key.

Insert symbols

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.

• To type the currency symbol assigned to the Currency key, press the Currency key.

Work with text

• To highlight a line of text, press the Shift key and roll the trackwheel.

• To highlight text character by character, hold the Shift key and roll the trackwheel.

• To cancel a text selection, press the Escape key.

• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

• To copy highlighted text when typing, press the Alt key and click the trackwheel.

• To paste highlighted text when typing, press the Shift key and click the trackwheel.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.

• To search for text in a message, press S.

• To search for text in an attachment or on a web page, press F.

• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

Press F.

Attachment shortcuts

• To search for text in an attachment, press F.

• To move to the last cursor position after closing and reopening an attachment, press G.

In a spreadsheet

• To move to a specific cell, press G.

• To view the content of a cell, press the Space key.

• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

• To view hidden columns or rows, press H. To hide the columns or rows, press H.

In a presentation

• To switch presentation views, press M.

• To move to the next slide, press N.

• To move to the previous slide, press P.

• To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the

presentation in text view or in text and slide view. Press G.

Browser shortcuts

• To insert a period (.) in the Go To dialog box, press the Space key.

• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.

• To stop loading a web page, press the Escape key.

• To close the browser, hold the Escape key.

On a web page

• To move to a specific web page, press G.

• To return to the home page, press H.

• To open the bookmark list, press K.

• To add a bookmark, press A.

• To view a list of web pages that you have visited recently, press I.

• To refresh a web page, press R.

• To view the web page address for a link, highlight a link. Press L.

• To view the web page address for a web page, press P.

• To save a web page to a message list, press S.

• To follow a highlighted link, press the Enter key.

• To hide the banner, press U. To view the banner, press U.

• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.

• To open the browser options, in the browser, press O.

• To hide the browser, press D.

Navigate a web page

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a web page, press T.

• To move to the bottom of a web page, press B.

Media shortcuts

• To rotate a picture, press R.

• To zoom in to a picture, press I. To zoom to the original picture size, press W.

• To zoom out from a picture, press O. To zoom to the original picture size, press W.

Map shortcuts

• To pan a map, press the number key that corresponds to the direction in which you want to pan.

• To zoom in to a map, press I.

• To zoom out from a map, press O.

• To view status information at the top of a map, press U. To hide status information at the top of a map, press U.

• To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map,

press the Space key.

• To move to the next direction on a route, press N.

• To move to the previous direction on a route, press P.

Calendar shortcuts

For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.

• To schedule an appointment, press C.

• To change to Agenda view, press A.

• To change to Day view, press D.

• To change to Week view, press W.

• To change to Month view, press M.

• To move to the next day, week, or month, press the Space key.

• To move to the previous day, week, or month, press the Shift key and the Space key.

• To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel.

• To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel.

• To move to the current date, press T.

• To move to a specific date, press G.

Phone

Phone basics

Find your phone number

In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your

BlackBerry® device, your active phone number appears at the top of the screen.

Make a call

1. On the Home screen or in the phone, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

2. Press the key.

To end the call, press the key.

Answer a call

Press the Send key.

To end the call, press the End key.

Answer a second call

1. Click the trackwheel.

2. Perform one of the following actions:

• To answer the incoming call and hold the current call, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

Ignore a call

Press the End key.

Mute a call

During a call, press the Mute key.

To turn mute off, press the Mute key again.

Place a call on hold

1. During a call, click the trackwheel.

2. Click Hold.

To resume a call, click the trackwheel. Click Resume.

Turn on the speakerphone

During a call, press the Speakerphone key.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see

the safety and product information booklet for your device.

Turn off the speakerphone

To turn off the speakerphone during a call, press the Speakerphone key.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional

phone keypad.

• To type a number, press a number key.

• To type a letter, hold the Alt key. Press the letter key.

Switch applications during a call

1. During a call, click the trackwheel.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Switch calls

1. Click the trackwheel.

2. Click Swap.

Make a call when the device is locked

Verify that dialing from the Lock screen is turned on.

1. On the Lock screen, roll the trackwheel.

2. Click Place Call.

3. Perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Click a contact or phone number.

4. Press the Send key.

To end the call, press the End key.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device.

• To answer a call, press the headset button.

• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

• To end a call, hold the headset button.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to

the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network

automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency

numbers.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries

that are part of the European Union).

Make an emergency call

• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.

• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.

Volume

Adjust the volume

• To increase the volume, roll the trackwheel up.

• To decrease the volume, roll the trackwheel down.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Change the Default Call Volume field.

5. Click the trackwheel.

6. Click Save.

Voice mail

Check your voice mail

Verify that you have a voice mail access number.

Depending on your theme, you might be able to check your voice mail from the Home screen.

1. In the phone, click the trackwheel.

2. Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail

system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active

phone number.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Voice Mail.

4. Type a voice mail access number and a password.

5. Click the trackwheel.

6. Click Save.

Speed dial

Make a call using speed dial

You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message.

Hold the key that you have assigned to the contact or phone number.

Assign a speed dial number to a key

1. In the phone, click the trackwheel.

2. Click View Speed Dial List.

3. Click an unassigned key.

4. Click New Speed Dial.

5. Click a contact.

6. Click Add Speed Dial To <contact name>.

Change the contact assigned to a speed dial key

1. In the phone, click the trackwheel.

2. Click View Speed Dial List.

3. Click a contact or phone number.

4. Perform one of the following actions:

•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. Click Add Speed Dial To <contact

name>.

• To assign the contact to a different speed dial key, click Move. Roll the trackwheel to move the contact to the new speed

dial key. Click the trackwheel.

• To delete the contact from the speed dial list, click Delete.

Conference calls

Make a conference call

1. During a call, press the Send key.

2. Type a phone number or highlight a contact.

3. Press the Send key.

4. During the second call, click the trackwheel.

5. Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number

or contact.

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Perform one of the following actions:

• Type X and the access code.

• Insert a pause or wait and type the access code.

Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting,

type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.

Speak privately with a contact during a conference call

1. During a conference call, click the trackwheel.

2. Click Split Call.

3. Click a contact.

To return to the conference call, click the trackwheel. Click Join.

Disconnect a contact from a conference call

1. During a conference call, click the trackwheel.

2. Click Drop Call.

3. Click a contact.

Leave a conference call

Verify that your wireless service provider supports this feature.

If you make a conference call, you can leave the conference call and the call continues without you.

1. During a conference call, click the trackwheel.

2. Click Transfer.

Caller ID

Add a caller ID picture for a contact

1. In the address book, highlight a contact.

2. Click the trackwheel.

3. Click Add Picture.

4. Highlight a picture.

5. Click the trackwheel.

6. Click Select.

7. Center the picture in the box.

8. Click the trackwheel.

9. Click Crop and Save.

Change the caller ID picture for a contact

1. When changing a contact, highlight the caller ID picture.

2. Click the trackwheel.

3. Click Add Picture.

4. Highlight a picture.

5. Click the trackwheel.

6. Click Select.

7. Center the picture in the box.

8. Click the trackwheel.

9. Click Save.

Delete the caller ID picture for a contact

1. In the address book, highlight a contact.

2. Click the trackwheel.

3. Click Edit.

4. Click the caller ID picture.

5. Click Delete Picture.

6. Click the trackwheel.

7. Click Save.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also

add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call

logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Logging.

4. Select a call log type option.

To hide call logs in a message list, select the None option.

Add notes to a call log

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Add Notes.

6. Type call notes.

7. Click the trackwheel.

8. Click Save.

Change call log notes

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Edit Notes.

6. Change the call notes.

7. Click the trackwheel.

8. Click Save.

Forward a call log

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Forward.

Delete call log notes

1. In the phone, highlight a call log.

2. Click the trackwheel.

3. Click View History.

4. Click the trackwheel.

5. Click Edit Notes.

6. Click the trackwheel.

7. Click Clear Field.

8. Click the trackwheel.

9. Click Save.

Call waiting

Prerequisites: Call waiting

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

Turn on call waiting

If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active

number only.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Waiting.

4. Change the Call Waiting Enabled field to Yes.

5. Click the trackwheel.

6. Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card.

You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number associated

with your BlackBerry® device, you can only change call forwarding options for the active phone number.

For more information, contact your wireless service provider.

Prerequisites: Call forwarding

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

Forward calls

Verify that you have one or more call forwarding phone numbers.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click a call type.

5. Click Do Not Forward or the current call forwarding phone number.

6. Click Change Number.

7. Click a call forwarding phone number.

8. Click the trackwheel.

9. Click Save.

To stop forwarding calls, set the call forwarding phone number to Do Not Forward.

Add a call forwarding phone number

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click New Number.

6. Type a phone number.

7. Press the Enter key.

8. Click the trackwheel.

9. Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Edit.

8. Change the phone number.

9. Click the trackwheel.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Forwarding.

4. Click the trackwheel.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Delete.

Call blocking

About call blocking

You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another wireless network.

You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your

device roams to another wireless network.

If you have more than one phone number associated with your device, you can change call blocking options for the active number only.

Prerequisites: Call blocking

• Verify that your wireless service plan includes this service.

• Verify that your wireless service provider has set up your SIM card for this service.

• Verify that your wireless service provider has provided you with a call blocking password.

Block calls

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Barring.

4. Highlight a call blocking option.

5. Click the trackwheel.

6. Click Enable.

7. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Click the trackwheel. Click Disable.

Change the call blocking password

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Barring.

4. Click the trackwheel.

5. Click Change Password.

Fixed dialing

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.

You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed

dialing list.

Prerequisites: Fixed dialing

• Verify that your wireless service provider has set up your SIM card for this service.

• Verify that your wireless service provider has provided you with a SIM card PIN 2 code.

Turn on fixed dialing

1. In the phone, click the trackwheel.

2. Click Options.

3. Click FDN Phone List.

4. Click the trackwheel.

5. Click Enable FDN Mode.

6. Type your PIN2 code.

7. Click the trackwheel.

To turn off fixed dialing, click the trackwheel. Click Disable FDN Mode.

Add a contact to your fixed dialing list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click FDN Phone List.

4. Click the trackwheel.

5. Click New.

6. Type your PIN2 code.

7. Click the trackwheel.

8. Type a name and a phone number.

9. Click the trackwheel.

10. Click Save.

Change a contact in your fixed dialing list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click FDN Phone List.

4. Highlight a contact.

5. Click the trackwheel.

6. Click Edit.

7. Change the contact information.

8. Click the trackwheel.

9. Click Save.

Delete a contact from your fixed dialing list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click FDN Phone List.

4. Highlight a contact.

5. Click the trackwheel.

6. Click Delete.

Smart dialing

About smart dialing

You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that

do not contain these codes, are dialed correctly.

If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the

organization.

Set the default country code and area code

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Smart Dialing.

4. Set the Country Code and Area Code fields.

5. In the National Number Length field, set the default length for phone numbers in your country.

6. Click the trackwheel.

7. Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country

code or the National Direct Dialing prefix.

Set options for dialing extensions

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Smart Dialing.

4. In the Number field, type the main phone number for an organization.

5. Set how long the BlackBerry® device waits before dialing an extension.

6. In the Extension Length field, set the default length for extensions.

7. Click the trackwheel.

8. Click Save.

TTY support

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY

devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

Prerequisites: TTY support

• Verify that your wireless service provider supports this feature.

• Verify that your TTY device operates at 45.45 bits per second.

• Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack.

Turn on TTY support

1. In the phone, click the trackwheel.

2. Click Options.

3. Click TTY.

4. Set the TTY Mode field to Yes.

5. Click the trackwheel.

6. Click Save.

A TTY indicator appears in the device status section of the screen.

To turn off TTY support, set the TTY Mode field to No.

Multiple phone numbers

About multiple phone numbers

Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided

by your wireless service provider and an enterprise voice phone number provided by your organization.

If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone

number. You can receive calls to all phone numbers that are associated with your device, but you make calls using your active phone

number. During a call, you can use your active phone number only. For example, you cannot place one call on hold and make a second

call using another phone number.

Switch the active phone number

1. In the phone options, click General Options.

2. Change the Active Line field.

3. Click the trackwheel.

4. Click Save.

Phone options

Hide your phone number from contacts when you make calls

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Restrict My Identity field to Always.

5. Click the trackwheel.

6. Click Save.

Turn on dialing from the Lock screen

1. In the device options, click Security Options.

2. Click General Settings.

3. Set the Allow Outgoing Calls While Locked field to Yes.

4. Click the trackwheel.

5. Click Save.

Sort phone numbers or contacts on the Phone screen

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, set the Phone List View field to Name.

• To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent.

5. Click the trackwheel.

6. Click Save.

To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, click the trackwheel.

2. Click Options or General Options.

3. Set the Confirm Delete field to No.

4. Click the trackwheel.

5. Click Save.

Stop ending calls when you insert your device in the holster

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Auto End Calls field to Never.

5. Click the trackwheel.

6. Click Save.

Stop answering calls when you remove your device from the holster

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Auto Answer Calls field to Never.

5. Click the trackwheel.

6. Click Save.

Reset a call timer

1. In the phone, click the trackwheel.

2. Click Status.

3. Click Last Call or Total Calls.

4. Click Clear Timer.

5. Click the trackwheel.

6. Click Save.

Phone shortcuts

• To answer a call, press the Send key.

• To insert a plus sign (+) when typing a phone number, hold 0.

• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.

• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the

Speakerphone key.

• To check your voice mail, hold 1.

• To type a letter in a phone number field, press the Alt key and the letter key.

• To move to the top of the Phone screen, press the Space key.

•To view the last phone number that you typed in the phone, press the Space key and the Enter key. Press the Send key to dial the

number.

• To view your contact list in the phone, hold the Send key.

• To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing

list or turn off fixed dialing.

•If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

•If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set

as the primary number.

My phone number appears as Unknown in the phone

Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click

Advanced Options. Click SIM Card. Click the trackwheel. Click Edit SIM Phone Number. Type your phone number. Click the

trackwheel.

Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to

make and receive calls.

I cannot check my voice mail

If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a

shortcut key, your device calls the voice mail access number for your active phone number.

Try checking the voice mail for your alternate phone number.

I cannot join a call

If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to

your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service

provider.

Email messages

Email message basics

Open a message

1. In a message list, click a message.

2. Click Open.

Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message

list for a specific email address.

Send an email message

1. In a message list, click the trackwheel.

2. Click Compose Email.

3. In the To field, perform one of the following actions:

• Type an email address.

• Type a contact name.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address

that you want to use to send the email message.

Check spelling

You can check the spelling in messages, memos, tasks, or calendar entries that you create.

1. In a message, memo, task, or appointment, click the trackwheel.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click the highlighted word.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, click Menu. Click Ignore All.

• To add the word to the custom dictionary, click Menu. Click Add To Dictionary.

• To stop checking the spelling, click Menu. Click Cancel Spell Check.

Save a draft of a message

1. When composing a message, click the trackwheel.

2. Click Save Draft.

Blind carbon copy a contact

1. When composing a message, click the trackwheel.

2. Click Add Bcc.

Attach a contact to a message

1. When composing a message, click the trackwheel.

2. Click Attach Address.

3. Click a contact.

4. Click Continue.

Set the importance level for a message

1. When composing a message, click the trackwheel.

2. Click Options.

3. Set the Importance field.

4. Click the trackwheel.

5. Click Save.

Save a message

1. In a message, click the trackwheel.

2. Click Save.

Reply to a message

1. In a message, click the trackwheel.

2. Click Reply or Reply to All.

Delete the original text from a reply message

1. When replying to a message, click the trackwheel.

2. Click Delete Original Text.

Forward a message

1. In a message, click the trackwheel.

2. Perform one of the following actions:

• Click Forward.

• Click Forward As. Click a message type.

Delete a message

1. In a message, click the trackwheel.

2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field.

2. Click the trackwheel.

3. Click Delete Prior.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened.

• Highlight a date field. Click the trackwheel. Click Mark Prior Opened.

Create a link for a PIN

You can create a link for a PIN in messages, memos, tasks, or calendar entries. If you click the link, you can send a PIN message.

When typing text, type pin: and the PIN.

Search for text in a message, attachment, or web page

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

1. In a message, attachment, or web page, click the trackwheel.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, click the trackwheel. Click Find Next.

Email message folders

File an email message

Verify that wireless email reconciliation is turned on.

1. In a message list, highlight an email message.

2. Click the trackwheel.

3. Click File.

4. Click an email message folder.

5. Click File.

Add, change, or delete an email message folder

You can add, change, or delete the email message folder in the email application on your computer. If wireless email reconciliation is

turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless

network.

If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the

BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information about email reconciliation.

Hide filed email messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Hide Filed Messages field to Yes.

5. Click the trackwheel.

6. Click Save.

View messages in a specific folder

1. In a message list, click the trackwheel.

2. Click View Folder.

3. Click a folder.

4. Click Select Folder.

Sent messages

Resend a message

1. In a sent message, click the trackwheel.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Click the trackwheel. Click Send.

•To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact.

Click the trackwheel. Click Send.

• To resend the message without changing it, click Resend.

Stop a message from sending

Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon

should appear beside the message.

1. In a message list, highlight the message.

2. Click the trackwheel.

3. Click Delete.

Hide sent messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Hide Sent Messages field to Yes.

5. Click the trackwheel.

6. Click Save.

Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.

Stop storing messages sent from your device on your computer

By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on

your computer.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Set the Save Copy In Sent Folder field to No.

5. Click the trackwheel.

6. Click Save.

Stop storing messages sent from your computer on your device

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Click the trackwheel.

5. Click Folder Redirection.

6. Clear the check box beside the Sent Items folder.

7. Click the trackwheel.

8. Click Save.

Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the

email application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you

create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by

placing that filter higher in the list.

Create an email message filter

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet

Service Online Help for more information.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Click the trackwheel.

5. Click New.

6. Type a name for the email message filter.

7. Set the email message filter options.

8. Click the trackwheel.

9. Click Save.

Create an email message filter based on a contact or subject

1. In a message list, highlight an email message.

2. Click the trackwheel.

3. Click Filter Sender or Filter Subject.

4. Type a name for the email message filter.

5. Set the email message filter options.

6. Click the trackwheel.

7. Click Save.

Email message filter options

From:

Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all

contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the

rest of the contact or email address.

Sent To:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all

contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the

rest of the contact or email address.

Subject:

Type text that the email message filter should search for in the subject of email messages.

Message:

Type text that the email message filter should search for in the body of email messages.

Sent directly to me:

Set whether the email message filter applies to email messages that include your email address in the To field.

CC to me:

Set whether the email message filter applies to email messages that include your email address in the CC field.

BCC to me:

Set whether the email message filter applies to email messages that include your email address in the BCC field.

Importance:

Set the importance level of email messages that the email message filter applies to.

Sensitivity:

Set the sensitivity level of email messages that the email message filter applies to.

Action:

Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are

forwarded, specify whether they are forwarded with high importance or with the email message header only.

Turn on an email message filter

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Select the check box beside an email message filter.

Change an email message filter

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Click the trackwheel.

6. Click Edit.

7. Change the email message filter options.

8. Click the trackwheel.

9. Click Save.

Change the order of email message filters

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Click the trackwheel.

6. Click Move.

7. Roll the trackwheel to the new location.

8. Click the trackwheel.

Forward email messages to your device when no filters apply

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet

Service Online Help for more information.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Set the If no filters apply, send email to handheld option to Yes.

5. Click the trackwheel.

6. Click Save.

Delete an email message filter

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Click the trackwheel.

6. Click Delete.

Email message forwarding

Forward messages from a specific email message folder to your device

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Click the trackwheel.

5. Click Folder Redirection.

6. Select the check box beside an email message folder.

7. Click the trackwheel.

8. Click Save.

Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email

application on your computer, appear on your device.

Stop forwarding email messages to your device

Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Set the Send Email to Handheld field to No.

5. Click the trackwheel.

6. Click Save.

To forward email messages to your device again, set the Send Email to Handheld field to Yes.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. For more information, contact your system administrator.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Click the trackwheel.

5. Click Save.

Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to

your device without contributing to data usage by turning off email message forwarding or using email message filters.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Click the trackwheel.

5. Click Reset Count or Reset All Counts.

Message options

Check spelling automatically before sending email messages

1. In the device options, click Spell Check.

2. Select the Spell Check Email Before Sending option.

3. Click the trackwheel.

4. Click Save.

Request delivery or read confirmation for email messages

Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry Internet Service.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. In the Delivery Status Notification section, perform any of the following actions:

• To send read notification when a sender requests it, set the Send Read Receipts field.

•To request delivery or read notification when you send email messages, set the Confirm Delivery and Confirm Read fields.

5. Click the trackwheel.

6. Click Save.

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

Add a signature

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet

Service Online Help for more information.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Set the Use Auto Signature field to Yes.

5. Type a signature.

6. Click the trackwheel.

7. Click Save.

Your signature is added to email messages after you send them.

Set an out-of-office reply

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your system administrator.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click Email Settings.

4. Set the Use Out Of Office Reply field to Yes.

5. Type a reply.

6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

7. Click the trackwheel.

8. Click Save.

To turn off the out-of-office reply, set the Use Out Of Office Reply field to No.

Change the email address that you use to send messages or meeting invitations

Verify that your BlackBerry® device is associated with more than one email address.

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Messaging (CMIME) field.

4. Click the trackwheel.

5. Click Save.

Delete the disclaimer from an email message

If your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later, the BlackBerry

Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer.

1. When composing an email message, click the trackwheel.

2. Click Remove Disclaimer.

To add the disclaimer again, click the trackwheel. Click Add Disclaimer.

Use color to differentiate work messages from other messages

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server.

1. In the device options, click Security Options.

2. Click General Settings.

3. Perform any of the following actions:

• To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, set the

Enterprise Messages field.

• To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, set the

Other Messages field.

4. Click the trackwheel.

5. Click Save.

Note: PIN messages might use the background color that you have set for work email messages. Contact your system administrator for

more information.

Message list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, click the trackwheel.

2. Click Options or General Options.

3. Set the Confirm Delete field to No.

4. Click the trackwheel.

5. Click Save.

View more of the subject line for messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

• Set the Display Message Header On field to 2 lines.

• Set the Display Time and Display Name fields to No.

5. Click the trackwheel.

6. Click Save.

Set how long your device stores messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Click the trackwheel.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For

example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate

your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email

account, you can open and manage email messages for that email account, and you can send messages using the email address for the

email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one

email account.

Depending on your theme, a separate message list might appear for SMS and MMS messages.

Use one message list or multiple message lists

By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.

• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.

5. Click the trackwheel.

6. Click Save.

Hide the new or unopened message indicator

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Display Message Count field to None.

5. Click the trackwheel.

6. Click Save.

To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,

set the Display New Message Indicator field to Yes.

View call logs in a message list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Logging.

4. Select a call log type option.

To hide call logs in a message list, select the None option.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name, press Q.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

•If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced

Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

•If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced

Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

• Verify that your device is not blocking messages. For more information, contact your system administrator.

I cannot file email messages

Try performing the following actions:

• Verify that wireless email reconciliation is turned on.

• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings

tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.

I received notification of a new message, but no new messages appear in my message list

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email

application on your computer other than your inbox, your device files the message.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.

Try performing the following actions:

• Wait for a few seconds. The email message folders might become available after a short period of time.

• Turn off wireless email reconciliation, and then turn it on again.

Email message filters are not working correctly

Try performing the following actions:

• Verify that your email message filters are turned on.

•Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

PIN messages

PIN message basics

About PIN messages

A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send

a PIN message to that person. PIN messages are not routed through your email account.

When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.

Find your PIN

In the device options, click Status.

Open a message

1. In a message list, click a message.

2. Click Open.

Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message

list for a specific email address.

Send a PIN message

1. In a message list, click the trackwheel.

2. Click Compose PIN.

3. In the To field, perform one of the following actions:

• Type a PIN number. Click the trackwheel.

• Type a contact name. Click the trackwheel.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Check spelling

You can check the spelling in messages, memos, tasks, or calendar entries that you create.

1. In a message, memo, task, or appointment, click the trackwheel.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click the highlighted word.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, click Menu. Click Ignore All.

• To add the word to the custom dictionary, click Menu. Click Add To Dictionary.

• To stop checking the spelling, click Menu. Click Cancel Spell Check.

Save a draft of a message

1. When composing a message, click the trackwheel.

2. Click Save Draft.

Blind carbon copy a contact

1. When composing a message, click the trackwheel.

2. Click Add Bcc.

Attach a contact to a message

1. When composing a message, click the trackwheel.

2. Click Attach Address.

3. Click a contact.

4. Click Continue.

Set the importance level for a message

1. When composing a message, click the trackwheel.

2. Click Options.

3. Set the Importance field.

4. Click the trackwheel.

5. Click Save.

Set a high importance level for received PIN messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Make PIN Messages Level 1 field to Yes.

5. Click the trackwheel.

6. Click Save.

Save a message

1. In a message, click the trackwheel.

2. Click Save.

Reply to a message

1. In a message, click the trackwheel.

2. Click Reply or Reply to All.

Forward a message

1. In a message, click the trackwheel.

2. Perform one of the following actions:

• Click Forward.

• Click Forward As. Click a message type.

Delete a message

1. In a message, click the trackwheel.

2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field.

2. Click the trackwheel.

3. Click Delete Prior.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Create a link for a PIN

You can create a link for a PIN in messages, memos, tasks, or calendar entries. If you click the link, you can send a PIN message.

When typing text, type pin: and the PIN.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened.

• Highlight a date field. Click the trackwheel. Click Mark Prior Opened.

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

Search for text in a message, attachment, or web page

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

1. In a message, attachment, or web page, click the trackwheel.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, click the trackwheel. Click Find Next.

Sent messages

Resend a message

1. In a sent message, click the trackwheel.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Click the trackwheel. Click Send.

•To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact.

Click the trackwheel. Click Send.

• To resend the message without changing it, click Resend.

Stop a message from sending

Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon

should appear beside the message.

1. In a message list, highlight the message.

2. Click the trackwheel.

3. Click Delete.

Hide sent messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Hide Sent Messages field to Yes.

5. Click the trackwheel.

6. Click Save.

Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.

Message list options

View more of the subject line for messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

• Set the Display Message Header On field to 2 lines.

• Set the Display Time and Display Name fields to No.

5. Click the trackwheel.

6. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, click the trackwheel.

2. Click Options or General Options.

3. Set the Confirm Delete field to No.

4. Click the trackwheel.

5. Click Save.

Set how long your device stores messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Click the trackwheel.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

Hide the new or unopened message indicator

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Display Message Count field to None.

5. Click the trackwheel.

6. Click Save.

To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,

set the Display New Message Indicator field to Yes.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. For more information, contact your system administrator.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Click the trackwheel.

5. Click Save.

Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to

your device without contributing to data usage by turning off email message forwarding or using email message filters.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Click the trackwheel.

5. Click Reset Count or Reset All Counts.

View call logs in a message list

1. In the phone, click the trackwheel.

2. Click Options.

3. Click Call Logging.

4. Select a call log type option.

To hide call logs in a message list, select the None option.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name, press Q.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

•If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced

Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

•If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced

Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

• Verify that your device is not blocking messages. For more information, contact your system administrator.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

SMS text messages

SMS text message basics

About SMS text messages

With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless

service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your

device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the phone screen.

You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email

messages.

Find your SMS phone number

In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device

for SMS text messaging, this number is also your SMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the

top of the screen is your SMS phone number.

Open a message

1. In a message list, click a message.

2. Click Open.

Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message

list for a specific email address.

Send an SMS text message

1. In a message list, click the trackwheel.

2. Click Compose SMS.

3. Perform one of the following actions:

• If the contact is not in your address book, click [Use Once]. Click SMS. Type an SMS phone number (include the country

code and area code) or an email address. Click the trackwheel. Click Continue.

• If the contact is in your address book, click a contact. Click SMS <contact name>.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Add a contact to an SMS text message

You can send an SMS text message to up to ten recipients.

1. When composing an SMS text message, click the trackwheel.

2. Click Add Recipient.

3. Click a contact.

Check spelling

You can check the spelling in messages, memos, tasks, or calendar entries that you create.

1. In a message, memo, task, or appointment, click the trackwheel.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click the highlighted word.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, click Menu. Click Ignore All.

• To add the word to the custom dictionary, click Menu. Click Add To Dictionary.

• To stop checking the spelling, click Menu. Click Cancel Spell Check.

Save a draft of a message

1. When composing a message, click the trackwheel.

2. Click Save Draft.

Save a message

1. In a message, click the trackwheel.

2. Click Save.

Reply to a message

1. In a message, click the trackwheel.

2. Click Reply or Reply to All.

Forward a message

1. In a message, click the trackwheel.

2. Perform one of the following actions:

• Click Forward.

• Click Forward As. Click a message type.

Delete a message

1. In a message, click the trackwheel.

2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field.

2. Click the trackwheel.

3. Click Delete Prior.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Delete the history from an SMS text message

1. When replying to an SMS text message, click the trackwheel.

2. Click Remove History.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened.

• Highlight a date field. Click the trackwheel. Click Mark Prior Opened.

Search for text in a message, attachment, or web page

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

1. In a message, attachment, or web page, click the trackwheel.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, click the trackwheel. Click Find Next.

Sent messages

Resend a message

1. In a sent message, click the trackwheel.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Click the trackwheel. Click Send.

•To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact.

Click the trackwheel. Click Send.

• To resend the message without changing it, click Resend.

Hide sent messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Hide Sent Messages field to Yes.

5. Click the trackwheel.

6. Click Save.

Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.

Cell broadcasting

About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices

in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by

subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell

broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic

reports.

Prerequisites: Cell broadcasting

• Verify that your wireless service provider supports this feature.

•Verify that your SIM card is set up with a cell broadcast channel or your wireless service provider has provided you with the ID for

a cell broadcast channel.

• Verify that your SIM card supports the display language that you want to use for cell broadcast messages.

Turn on cell broadcasting

1. In the device options, click Advanced Options.

2. Click Cell Broadcast.

3. Set the Cell Broadcasting Service field to On.

4. Perform one of the following actions:

• If a cell broadcast channel appears on the screen, select the check box beside the channel.

• If a cell broadcast channel does not appear on the screen, click the trackwheel. Click Add Channel. Type the channel ID

and a nickname. Click OK.

5. Click a language.

6. Click Enable.

7. Click the trackwheel.

8. Click Save.

To turn off cell broadcasting, set the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless

service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.

Stop receiving messages from a cell broadcast channel

Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on

your location.

1. In the device options, click Advanced Options.

2. Click Cell Broadcast.

3. Highlight a cell broadcast channel.

4. Click the trackwheel.

5. Perform one of the following actions:

• To stop receiving messages from the cell broadcast channel, click Disable.

• To delete the cell broadcast channel, click Delete Channel.

Rename a cell broadcast channel

1. In the device options, click Advanced Options.

2. Click Cell Broadcast.

3. Highlight a cell broadcast channel.

4. Click the trackwheel.

5. Click Set Nickname.

6. Type a name for the cell broadcast channel.

7. Click OK.

Message options

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

Turn off AutoText for SMS text messages

1. In the device options, click SMS.

2. Set the Disable AutoText field to Yes.

3. Click the trackwheel.

4. Click Save.

View more of the history in SMS text messages

1. In the device options, click SMS.

2. Set the Number of Previous Items field.

3. Click the trackwheel.

4. Click Save.

Store SMS text messages on your SIM card

If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports

them to a message list.

1. In the device options, click SMS.

2. Set the Leave Messages On SIM Card field to Yes.

3. Click the trackwheel.

4. Click Save.

To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS

text messages on your SIM card are deleted after the device imports them to a message list.

Request delivery notification for all SMS text messages

Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Delivery Reports field to On.

3. Click the trackwheel.

4. Click Save.

Set how long your service center attempts to send SMS text messages

If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the

amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Validity Period field.

3. Click the trackwheel.

4. Click Save.

Set a wireless network type for sending SMS text messages

Depending on your wireless service provider, this option might not appear.

1. In the device options, click SMS.

2. Set the Network to Send Over field.

3. Click the trackwheel.

4. Click Save.

Message list options

View more of the subject line for messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

• Set the Display Message Header On field to 2 lines.

• Set the Display Time and Display Name fields to No.

5. Click the trackwheel.

6. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, click the trackwheel.

2. Click Options or General Options.

3. Set the Confirm Delete field to No.

4. Click the trackwheel.

5. Click Save.

Hide the new or unopened message indicator

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Display Message Count field to None.

5. Click the trackwheel.

6. Click Save.

To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,

set the Display New Message Indicator field to Yes.

About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For

example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate

your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email

account, you can open and manage email messages for that email account, and you can send messages using the email address for the

email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one

email account.

Depending on your theme, a separate message list might appear for SMS and MMS messages.

Use one message list or multiple message lists

By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.

• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.

5. Click the trackwheel.

6. Click Save.

Set how long your device stores messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Click the trackwheel.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. For more information, contact your system administrator.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Click the trackwheel.

5. Click Save.

Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to

your device without contributing to data usage by turning off email message forwarding or using email message filters.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Click the trackwheel.

5. Click Reset Count or Reset All Counts.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name, press Q.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Message troubleshooting

I cannot send SMS text messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• Verify that your wireless service plan includes this service.

• Verify that fixed dialing is turned off.

I am not receiving SMS text messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• Verify that your wireless service plan includes this service.

• Verify that your SIM card has enough available memory to store received SMS text messages.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.

I cannot turn on cell broadcasting

Your SIM card might not support the display languages that you have selected for cell broadcast messages.

Clear the check box beside all languages that your SIM card does not support.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

MMS messages

MMS message basics

About MMS messages

With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf

(vCard®), or .ics (iCalendar) files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging.

If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone

number that appears in the drop-down list at the top of the phone screen.

You can add pictures that are not copyright protected to an MMS message, but the message cannot exceed 300 KB.

Prerequisites: MMS messaging

• Verify that your BlackBerry® device supports MMS messaging.

• Verify that your wireless service plan includes this service.

Contact your system administrator or wireless service provider for more information.

Find your MMS phone number

In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device

for MMS messaging, this number is also your MMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the

top of the screen is your MMS phone number.

Open an MMS message

1. In a message list, click an MMS message.

2. Click Open.

If MMS content does not appear when you open the message, click the trackwheel. Click Retrieve.

Send an MMS message

1. In a message list, click the trackwheel.

2. Click Compose MMS.

3. Perform one of the following actions:

•If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone

number. Click the trackwheel.

• If the contact is in your address book, click a contact. Click an email address or MMS phone number.

4. Type a message.

5. Click the trackwheel.

6. Click Send.

Check spelling

You can check the spelling in messages, memos, tasks, or calendar entries that you create.

1. In a message, memo, task, or appointment, click the trackwheel.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click the highlighted word.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, click Menu. Click Ignore All.

• To add the word to the custom dictionary, click Menu. Click Add To Dictionary.

• To stop checking the spelling, click Menu. Click Cancel Spell Check.

Save a draft of a message

1. When composing a message, click the trackwheel.

2. Click Save Draft.

Create a slide show in an MMS message

1. When composing an MMS message, click the trackwheel.

2. Click Attach Picture or Attach Audio.

3. Click a picture or an audio file.

4. To add other pictures or audio files, repeat steps 1 through 3.

5. To customize the slide show, perform any of the following actions:

• To add text to a slide, highlight the blank field below the attachment. Type text.

• To set how long a slide appears, set the Slide Duration field.

• To move an item on a slide, click the item. Click Move Field. Roll the trackwheel to the new location. Click the trackwheel.

Record and send a voice note

You can record and send voice notes that are up to a minute long.

1. In the voice notes application, click OK.

2. Record a voice note.

3. To pause recording, click the trackwheel. To resume recording, press the Escape key.

4. When you finish recording, click the trackwheel.

5. Click Send as MMS.

Set the importance level for a message

1. When composing a message, click the trackwheel.

2. Click Options.

3. Set the Importance field.

4. Click the trackwheel.

5. Click Save.

Resend a message

1. In a sent message, click the trackwheel.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Click the trackwheel. Click Send.

•To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact.

Click the trackwheel. Click Send.

• To resend the message without changing it, click Resend.

Save a message

1. In a message, click the trackwheel.

2. Click Save.

Reply to a message

1. In a message, click the trackwheel.

2. Click Reply or Reply to All.

Forward an MMS message

You cannot forward MMS messages that contain content that is copyright protected.

1. In an MMS message, click the trackwheel.

2. Click Forward or Forward As.

Delete a message

1. In a message, click the trackwheel.

2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field.

2. Click the trackwheel.

3. Click Delete Prior.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened.

• Highlight a date field. Click the trackwheel. Click Mark Prior Opened.

Search for text in a message, attachment, or web page

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

1. In a message, attachment, or web page, click the trackwheel.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, click the trackwheel. Click Find Next.

View messages in a specific folder

1. In a message list, click the trackwheel.

2. Click View Folder.

3. Click a folder.

4. Click Select Folder.

MMS message attachments

Attach a media file to an MMS message

1. When composing an MMS message, click the trackwheel.

2. Click Attach Picture or Attach Audio.

3. Click a picture or audio file.

Attach a contact or appointment to an MMS message

You can only send nonrecurring appointments in MMS messages. If you attach a meeting, the attendees are removed.

1. When composing an MMS message, click the trackwheel.

2. Perform one of the following actions:

• To attach a contact, click Attach Contact. Click a contact.

• To attach an appointment, click Attach Appointment. Highlight an appointment. Click the trackwheel. Click Continue.

Save a picture from an MMS message

1. In an MMS message, click a picture.

2. Click Save Picture.

Add an appointment to your calendar from an MMS message

1. In an MMS message, click an iCalendar attachment.

2. Click View Appointment.

3. Click the trackwheel.

4. Click Add To Calendar.

Add a contact to your address book from an MMS message

1. In an MMS message, click a vCard® attachment.

2. Click View Attachment.

3. Click the trackwheel.

4. Click Add Contact.

Message options

Request delivery or read notification for an MMS message

1. When composing an MMS message, click the trackwheel.

2. Click Options.

3. Perform any of the following actions:

• To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.

• To receive notification when the recipient opens the message, set the Confirm Read field to Yes.

4. Click the trackwheel.

5. Click Save.

Request delivery or read notification for all MMS messages

1. In the device options, click MMS.

2. In the Notifications section, perform one of the following actions:

• To send delivery or read notification when a sender requests it, set the Allow Delivery Confirmation and Allow Read

Confirmation fields to Yes.

•To request delivery or read notification when you send MMS messages, set the Confirm Delivery and Confirm Read fields

to Yes.

3. Click the trackwheel.

4. Click Save.

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

View the size of an MMS message before sending it

1. In an MMS message, click the trackwheel.

2. Click Options.

The Estimated Size field displays the size of the MMS message.

Stop receiving MMS messages when roaming

1. In the device options, click MMS.

2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.

3. Click the trackwheel.

4. Click Save.

Message list options

View more of the subject line for messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

• Set the Display Message Header On field to 2 lines.

• Set the Display Time and Display Name fields to No.

5. Click the trackwheel.

6. Click Save.

Hide the new or unopened message indicator

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Display Message Count field to None.

5. Click the trackwheel.

6. Click Save.

To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,

set the Display New Message Indicator field to Yes.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task

list, the memo list, or the password keeper.

1. In an application, click the trackwheel.

2. Click Options or General Options.

3. Set the Confirm Delete field to No.

4. Click the trackwheel.

5. Click Save.

About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For

example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate

your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email

account, you can open and manage email messages for that email account, and you can send messages using the email address for the

email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one

email account.

Depending on your theme, a separate message list might appear for SMS and MMS messages.

Use one message list or multiple message lists

By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.

• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.

5. Click the trackwheel.

6. Click Save.

Set how long your device stores messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Click the trackwheel.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

Hide sent messages

1. In a message list, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Hide Sent Messages field to Yes.

5. Click the trackwheel.

6. Click Save.

Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.

Block MMS messages

1. In the device options, click MMS.

2. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.

3. Click the trackwheel.

4. Click Save.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. For more information, contact your system administrator.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Click the trackwheel.

5. Click Save.

Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to

your device without contributing to data usage by turning off email message forwarding or using email message filters.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Click the trackwheel.

5. Click Reset Count or Reset All Counts.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name, press Q.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send the messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

•If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced

Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup web site, verify that you

have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation

message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your

device.

•If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced

Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

• Verify that your device is not blocking messages. For more information, contact your system administrator.

I cannot attach a file to an MMS message

Try performing the following actions:

• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).

• Verify that the file size does not exceed 300 KB.

• Verify that the file is not copyright protected.

• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved

messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

Typing

Typing basics

Type a symbol

1. Press the Symbol key.

2. Type the letter that appears below the symbol.

Type an accent or special character

To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the trackwheel

up until ü appears.

Create a link for a PIN

You can create a link for a PIN in messages, memos, tasks, or calendar entries. If you click the link, you can send a PIN message.

When typing text, type pin: and the PIN.

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Perform one of the following actions:

• Type X and the access code.

• Insert a pause or wait and type the access code.

Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting,

type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.

Cut, copy, and paste text

1. With text highlighted, click the trackwheel.

2. Click Cut or Copy.

3. Place the cursor where you want to insert the cut or copied text.

4. Click the trackwheel.

5. Click Paste.

Clear a field

1. When typing text, click the trackwheel.

2. Click Clear Field.

Highlight a line of text

1. Place the cursor where you want to highlight the line of text.

2. Click the trackwheel.

3. Click Select.

4. Roll the trackwheel.

Highlight text character by character

1. Place the cursor where you want to highlight the text.

2. Click the trackwheel.

3. Click Select.

4. Hold the Alt key and roll the trackwheel.

Cancel a text selection

1. With text selected, click the trackwheel.

2. Click Cancel Selection.

Set the cursor speed

1. In the device options, click Screen/Keyboard.

2. Set the Key Rate field.

3. Click the trackwheel.

4. Click Save.

Set the default currency symbol

1. In the device options, click Screen/Keyboard.

2. Set the Currency Key field.

3. Click the trackwheel.

4. Click Save.

Turn on key tones

1. In the device options, click Screen/Keyboard.

2. Set the Key Tone field to On.

3. Click the trackwheel.

4. Click Save.

Use shortcut keys on the Home screen

By default, you can dial phone numbers from the Home screen. If your theme uses an application list, you can always use shortcut keys

in the applications list.

1. In the phone, click the trackwheel.

2. Click Options.

3. Click General Options.

4. Set the Dial From Home Screen field to No.

5. Click the trackwheel.

6. Click Save.

To dial phone numbers from the Home screen again, set the Dial From Home Screen field to Yes.

Typing input methods

About typing in Arabic or Russian

If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in

Arabic or Russian using the SureType® input method or the multi-tap input method.

When you use the SureType input method, you press the letter key for each letter in a word once, even if two letters appear on the key. As

you type, a list of possible letter combinations and words appears on the screen. SureType technology selects letter combinations or words

from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that

SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType

technology is designed to "learn" new words or letter combinations that you type and add them to your custom word list.

When you use the multi-tap input method, you press a letter key once to type the first letter on a key and twice to type the second letter,

if a second letter appears on the key.

SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields.

You can set your typing input method for all fields to multi-tap.

Type in Arabic or Russian using SureType technology

Verify that your keyboard displays Arabic or Russian letters.

1. Press the letter key for each letter in a word until you have typed the entire word.

2. If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions:

• To highlight an item in the list that appears when you type, roll the trackwheel.

• To select a highlighted item from the list that appears when you type and continue typing the same word, press the Enter

key.

• To select a highlighted item from the list that appears when you type and start a new word, press the Space key.

Type in Arabic or Russian using multi-tap

Verify that your keyboard displays Arabic or Russian letters.

If you have set your typing input method to multi-tap or you are typing a phone number or password, perform one of the following actions:

• To type the first letter on a key, press the letter key once.

• To type the second letter on a key, press the letter key twice.

Switch typing input methods

You can only switch typing input methods if the typing input language for your BlackBerry® device is Arabic or Russian.

1. In the device options, click Language.

2. Perform one of the following actions:

• To use the multi-tap input method, set the Input Language field to <Language> Multitap.

• To use the SureType® input method, set the Input Language field to <Language>.

3. Click the trackwheel.

4. Click Save.

Set the typing input language

Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or

wireless service provider.

1. In the device options, click Language.

2. Set the Input Language field.

3. Click the trackwheel.

4. Click Save.

About typing in Japanese

If your BlackBerry® Device Software supports Japanese, you can type in Japanese using the Romanji input method. To facilitate typing in

Japanese, your BlackBerry device is designed to support word completion and next word prediction. As you type Hiragana, a list of possible

Hiragana and Kanji words appears on the screen. You can select a word from the list, or you can convert the text to Kanji or Katakana.

Your device is designed to 'learn' new character combinations as you type. After you type a word, a list of possible next words appears on

the screen.

Your device is also designed to support many Japanese symbols. The most common symbols appear in the symbol list on your device. You

can type symbols that do not appear in the symbol list using the character codes that are available in the user guide for your device.

Type text in Japanese

1. Press the letter key for each letter in a word.

2. Perform one of the following actions:

• To accept the Hiragana text, press the Enter key.

• To convert the text to Kanji or Katakana, press the Space key.

• To convert the text to English, click the English text in the list that appears when you type.

To increase the length of a segment, press the End key. To decrease the length of a segment, press the Send key.

Type a symbol in Japanese

1. Press the Symbol key.

2. Perform one of the following actions:

• To type a symbol that appears in the symbol list, type the letter that appears under the symbol.

•To type a symbol that does not appear in the symbol list, in the character code field, type the character code for the symbol.

• To switch character encodings, click the character encoding field that appears beside the character code field.

To view a list of character codes for Japanese symbols, see the user guide on the BlackBerry User Tools CD that came with your device.

Shortcuts for typing in Japanese

• To switch typing input formats, press the Front Convenience key.

• To convert text from Hiragana to Kanji or Katakana, press the Space key.

• To move a character in the list that appears when you type, highlight the character and press the Send key or the End key.

• To switch typing input languages quickly when typing, hold the Alt key and press the Enter key.

Spelling checker

Check spelling

You can check the spelling in messages, memos, tasks, or calendar entries that you create.

1. In a message, memo, task, or appointment, click the trackwheel.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click the highlighted word.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, click Menu. Click Ignore All.

• To add the word to the custom dictionary, click Menu. Click Add To Dictionary.

• To stop checking the spelling, click Menu. Click Cancel Spell Check.

Check spelling automatically before sending email messages

1. In the device options, click Spell Check.

2. Select the Spell Check Email Before Sending option.

3. Click the trackwheel.

4. Click Save.

Change options for checking spelling

1. In the device options, click Spell Check.

2. Select or clear the check box beside one or more options.

3. Click the trackwheel.

4. Click Save.

Add a word to the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Click the trackwheel.

4. Click New.

5. Type a word or letter combination.

6. Click the trackwheel.

Change a word in the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Highlight a word.

4. Click the trackwheel.

5. Click Edit.

6. Change the word.

7. Click the trackwheel.

Delete a word from the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Highlight a word.

4. Click the trackwheel.

5. Click Delete.

Word list

About the custom word list

If the typing input language for your BlackBerry® device is Arabic or Russian, and you type a word or letter combination that your device

does not recognize, your device adds the word or letter combination to the custom word list. You can also add words or letter combinations

manually to the custom word list.

Your device deletes words from the custom word list if you do not use them.

Add a custom word list item

1. In the device options, click Custom Wordlist.

2. Click the trackwheel.

3. Click New.

4. Type a word or letter combination.

5. Click the trackwheel.

6. Click the trackwheel.

7. Click Save.

Change a custom word list item

1. In the device options, click Custom Wordlist.

2. Click a custom word list item.

3. Click Edit.

4. Change the custom word list item.

5. Click the trackwheel.

6. Click Save.

Delete a custom word list item

1. In the device options, click Custom Wordlist.

2. Highlight a custom word list item.

3. Click the trackwheel.

4. Click Delete.

Delete all custom word list items

1. In the device options, click Custom Wordlist.

2. Highlight a custom word list item.

3. Click the trackwheel.

4. Click Clear Custom Wordlist.

Stop adding items to the custom word list automatically

1. In the device options, click Language.

2. Click Input Options.

3. Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off.

4. Click the trackwheel.

5. Click Save.

Stop displaying contacts in the list that appears when typing

By default, your BlackBerry® device recognizes contacts when you type them.

1. In the device options, click Language.

2. Click Input Options.

3. Set the Use Address Book as Data Source field to Off.

4. Click the trackwheel.

5. Click Save.

AutoText

About AutoText

AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an

AutoText entry, the text changes after you press the Space key.

Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can

create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that

replaces ttyl with talk to you later.

Create an AutoText entry

1. In the device options, click AutoText.

2. Click the trackwheel.

3. Click New.

4. In the Replace field, type the text to replace.

5. In the With field, perform one of the following actions:

• Type replacement text.

• To insert a macro (for example, the current date or time), click the trackwheel. Click Insert Macro.

6. In the Using field, perform one of the following actions:

• To capitalize the entry exactly as you typed it, click Specified Case.

• To capitalize the entry according to the context, click SmartCase.

7. Set the language.

8. Click the trackwheel.

9. Click Save.

Change an AutoText entry

1. In the device options, click AutoText.

2. Click an AutoText entry.

3. Click Edit.

4. Change the AutoText entry.

5. Click the trackwheel.

6. Click Save.

Delete an AutoText entry

1. In the device options, click AutoText.

2. Highlight an AutoText entry.

3. Click the trackwheel.

4. Click Delete.

Undo an AutoText change

Press the Backspace/Delete key twice.