Bluetree Wireless Data BTX400 Wireless Modem User Manual UG BT4400 5400 GSM

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BT4400 (IP Series)
BT5400 (GPS Series)
GSM/GPRS Modems
Product Manual
BlueTree Wireless
BT4400 and BT5400 GSM/GPRS Modems
Model: BT4400 and BT5400
Product Manual
January 2005
UG-BT4400 & BT5400 CDMA
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BlueTree Wireless BT4400 & BT5400 Product Manual
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BlueTree Wireless BT4400 & BT5400 Product Manual
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BlueTree Wireless Data, Inc.
2425 46th Avenue
Lachine, QC, Canada H8T 3C9
Tel: +1 (514) 422-9110
Toll Free: 1-877-422-9110
www.bluetreewireless.com
Copyright © 2004/2005 by BlueTree Wireless Data, Inc.
All Rights Reserved
Printed in Canada
BlueTree™, the BlueTree logo, and BlueVue™ are trademarks of
BlueTree Wireless Data, Inc.
All other trademarks are the property of their respective owners.
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BlueTree Wireless BT4400 & BT5400 Product Manual
Patents
Portions of this product are covered by some or all of the following
patents:
Declaration of Conformity
FCC Compliance and
Industry Canada
Statement
FCC ID: QWV-BTX400
Industry Canada: 4420A-BTX400
The device complies with Part 15 of FCC rules and with ICES-003 of
Industry Canada Rules. Operation is subject to the following two
conditions:
1.
This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
Caution: Unauthorized modifications or changes not
expressly approved by BlueTree Wireless Data, Inc. could
void compliance with regulatory rules, and thereby your
authority to use this equipment.
This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the manufacturer's
instructions, may cause interference harmful to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
BlueTree Wireless BT4400 & BT5400 Product Manual
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Warning: “Antenna must not exceed 3 dBi for
Cellular band and 5dBi for PCS band. This device
must be used in mobile configurations. The
antenna(s) used for this transmitter must be
installed to provide a separation distance of at least
30 cm or 12 inches from all persons and must not
be co-located or operating in conjunction with any
other antenna or transmitter. Users and Installers
must be provided with antenna installation
instruction and transmitter operating conditions for
satisfying RF exposure compliance”
Liability Notice
While every effort has been made to achieve technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of BlueTree Wireless
Data, Inc., or any of its subsidies, affiliates, agents, licensors, or
resellers. There are no warranties, express or implied, with respect to
the content of this document.
Safety
Do not operate the BlueTree Wireless Data BT4400 or BT5400 modem
in areas near medical equipment, where blasting is in progress, where
explosive atmospheres may be present, or near any equipment that
may be susceptible to any form of radio interference.
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:
Contents
Chapter 1: Introduction
Welcome .................................................................................. 11
Customer Support ..................................................................... 11
Chapter 2: Product Description
Overview.................................................................................. 13
Modem Features........................................................................ 13
Operational Description .............................................................. 15
Physical Description ................................................................... 16
Technical Specification ............................................................... 19
Chapter 3: Installation Requirements
Installation ............................................................................... 21
Chapter 4: Installing The Modem
Upacking the modem ................................................................. 25
Installing the SIM card ............................................................... 25
Mounting the modem ................................................................. 26
Installing the cellular antenna ..................................................... 26
Installing the GPS antenna ......................................................... 27
Connecting the data cables ......................................................... 29
Configuring the modem .............................................................. 30
Connecting to the wireless network using the serial port ................. 25
Connecting to the wireless network using the ethernetl port ............ 25
Appendix A: Warranty and Customer Support
Warranty.................................................................................. 33
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10
BlueTree Wireless BT4400 & 5400 Product Manual
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Chapter 1: Introduction
Welcome
Thank you for choosing the BT4400/5400, BlueTree’s GSM/GPRS
wireless data modem.
Customer Support
Help desk
Sales desk
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Toll-free
1-877-422-9110
Phone
(514) 422-9110
Hours
09:00 - 17:00 Eastern Time
Email
support@bluetreewireless.com
Phone
(514) 422-9110
Hours
09:00 - 17:00 Eastern Time
Email
info@bluetreewireless.com
Mail
BlueTree Wireless Data, Inc.
2425 46th Avenue
Lachine, QC, Canada H8T 3C9
Fax
(514) 422-3338
Web
www.bluetreewireless.com
BlueTree Wireless BT4400 & BT5400 Product Manual
11
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Chapter 2: Product Description
Overview
The BT4400/5400 modem gives today's mobile organization the
reliable, instant access to information that is critical for its teams.
The unit is a fully integrated GSM modem, which supports the GPRS
data service functionality to remote and mobile applications. These are
designed for harsh environment installations and are tested to meet
strict military and automotive standards.
These modems are intended for use with a host platform such as a
computer or remote data terminal unit. These modems also contain an
embedded processor and the intelligence to transfer data from one
source to another over the wireless network without the need for any
additional computing device.
BlueVue Device Manager software:
The modem package also includes BlueVue Device Manager software.
The Device Manager application makes configuring and monitoring your
modem simple and quick. With this software modem administrators
can:
•
Provision modem on wireless network (Activation)
•
Configure operating parameters
•
Monitor status information
Note: Refer to BlueVue Device Manager manual for more details.
Available Models
Modem Features
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BlueTree offers two models of GSM wireless rugged modem:
•
BT4400 wireless modem - base model with TCP/IP capability.
•
BT5400 wireless modem - GPS model with TCP/IP and positioning
capabilities.
The BT4400/5400 modems offers the following features:
BlueTree Wireless BT4400 & BT5400 Product Manual
13
GSM Dual-band
Supports both north american frequency
bands: 850 and 1900 MHz
GSM GPRS
Compatible with GPRS Wireless data services.
Backward compatible with GSM protocols.
Short Message Services
(SMS)
Supports both mobile originate and mobile
terminate text messaging
3 different data connection
interfaces
Serial/RS-232, Ethernet, and USB.
TPC/IP Stack
Fully integrated TCP/IP protocols allowing the
modem to connect autonomously to the packet
network (internet). This feature enables
capabilities such as: In-call diagnostic, SerialIP, stand-alone GPS, remote configuration,
and remote firmware upgrade.
In-call diagnostic
Allows the user to get modem status
information while in a data call, without
interrupting the data session.
Serial-IP
Encapsulates data coming from the serial port
into a TCP or UDP packet and sends it to a
remote server on the packet network.
Decapsulates IP packets coming from the
network and sends raw data to the serial port.
Remote configuration
Using the BlueVue Device Manager, this
feature allows the administrator to remotely
configure or perform remote diagnostics on the
modem.
Note: USB is not available on product release 1.0
Note: For more information, refer to the BlueVue
Device Manager manual.
Remote firmware upgrade
Using the BlueVue Device Manager, this
feature allows the administrator to remotely
upgrade the modem’s firmware.
Note: For more information, refer to the BlueVue
Device Manager manual.
14
Remote access security
For remote configuration, the modem offers
access protection through username and
password authentication.
Integrated GPS Receiver
Available on the BT5400 only, a Trimble GPS
receiver is embedded into the modem for
Automatic Vehicle Location (AVL). The modem
can report this positioning data locally to any
of the data interfaces (serial, ethernet, USB),
or also remotely to a predefined server (see
stand-alone).
Stand-alone GPS
Available on the BT5400 only, this feature
allows remote asset tracking by sending GPS
data to a remote server without the need for a
client application on the data terminal.
Store and Forward
Available on the BT5400 only, this feature
allows GPS data storage. If a unit loses
communication, the data being collected
through GPS will be stored in memory and
forwarded when communication is
reestablished.
Inputs and Outputs
Not available on the product release 1.0.
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Operational
Description
Wireless connection modes
The BT4400/5400 can connect to the wireless data network in three
different ways:
•
Packet Data (GPRS): allows outgoing calls only using GPRS
cellular protocols. It is intended for TCP/IP connections to the
internet. GPRS allows speeds of up to 40Kbps.
•
Circuit Switched Data (GSM)- allows for both outgoing and
incoming calls using the circuit-switched GSM cellular protocol. It is
intended for direct connections with a landline analog modem.
Allows speeds of up to 9.6Kbps.
Modem operating modes
The BT4400/5400 modem can be set to operate in On-Demand mode,
or in Always-ON mode. On-Demand mode being the factory default.
Configuration of these modes, along with their rules, is done via
BlueVue Device Manager or using straight AT commands.
•
On-Demand: In this mode, the modem is not connected to the
Wireless network. It awaits a connection trigger to connect. Types
of connection triggers:
•
Dial command from the serial port resulting in a packet or circuitswitched connection
•
Incoming call from a remote modem resulting in a circuit-switched
connection
•
GPS report is ready to deliver to a remote destination resulting in a
PPP connection via the packet-switched network.
•
Always-ON: In this mode, the modem will attempt a PPP packetswitched connection to the wireless network on power-up. If it fails
it will keeps retrying indefinitely until it succeeds.
Physical
Description
Front View
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15
Rear View
Top View
Bottom View
LED indicators
On the front plate of the modem, eight green LEDs are displayed: PWR, TX, RX,
DTR, REG, ACT, LNK, and SER or GPS. Those eight indicators offer a userfriendly means of inquiring the modem’s operating status. They are described in
the table below.
Table 1: LED description
16
LED
Label
Full
Name
Color
Corresponding State
PWR
Power
OFF
Flashing
ON
Modem is turned OFF.
Modem failure.
Modem is ON.
TX
Transmit
OFF
Flashing
Terminal is not transmitting data to modem.
Terminal is transmitting data to modem.
RX
Receive
OFF
Flashing
Terminal is not receiving data from modem.
Terminal is receiving from modem.
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LED
Label
Full
Name
Color
Corresponding State
DTR
Date
Terminal
Ready
OFF
Flashing
ON
No terminal is detected.
Problem.
Terminal host is detected.
REG
Registra
tion
OFF
Flashing
ON
Network not found.
Registered on network.
Searching for network.
LNK
RF link
OFF
Flashing
ON
Not in a call.
In a circuit-switched call.
In a packet-switched call.
ACT
RF
activity
OFF
Flashing
No transmit/receive from network.
Transmitting/receiving data from network.
8*
SER
Serial
mode
OFF
Flashing
ON
AT command mode.
On-demand serial IP mode.
Always-on serial IP mode.
Note: (Model BT4200 only)
8*
GPS
GPS
OFF
Flashing
ON
No position fix available.
2D position fix is available.
3D position fix is available.
Note: (Model BT5200 only)
Serial Port (DB9)
The modem’s serial port is an RS232 DCE, compliant with EIA-232
standard. The connector used is DB9 female and is shown in the
illustration below.
Table 2: RS-232 connector pinout
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Pin number
Name
Description
Direction
DCD
Data Carrier Detect
Modem to PC
RXD
Receive Data
Modem to PC
TXD
Transmit Data
PC to Modem
DTR
Data Terminal Ready
PC to Modem
GND
Ground
Common
DSR
Data Set Ready
Modem to PC
BlueTree Wireless BT4400 & BT5400 Product Manual
17
Pin number
Name
Description
Direction
RTS
Request To Send
PC to Modem
CTS
Clear To Send
Modem to PC
RI
Ring Indicator
Modem to PC
USB Port (Type B)
This feature is not supported on product version 1.0
Ethernet Port (RJ-45)
The ethernet port of the modem is configured as shown in the
illustration below. The ethernet port is compliant to EIA-568 standard,
and requires a crossover cable to connect to host terminals.
Paste
Picture
Here
Table 3: Ethernet connector pinout
Input and Output Ports
(Digital & Analog I/O)
18
Pin number
Name
Description
Direction
TX+
Transmit +
Modem to PC
TX-
Transmit
Modem to PC
RX+
Receive +
PC to Modem
N.C.
None
None
N.C.
None
None
RX-
Receive -
PC to Modem
N.C.
None
None
N.C.
None
None
This feature is not supported on product version 1.0
BlueTree Wireless BT4400 & BT5400 Product Manual
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Power Connector
The power interface (or power supply) connector is configured as
described in the table below. The connector used for this application is
a MiniFit 4-pin Molex connector.
Table 4: Power connector pinout
Pin number
Name
Description
GND
Ground
POS
Power supply input 8 to 30 Vdc
IGN
Ignition sense
OUT
Not connected
Technical
Specifications
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19
Category
Specification
Data Interface Connectors
DB-9 female for serial RS232 (1200 to 115200 bps)
USB Type B receptacle
RJ-45 host female for Ethernet
Cellular Antenna Connector
TNC 50 ohm female
GPS Antenna Connector
SMA 50 ohm female
Power Input
8.0 - 30VDC (nominal 12 VDC)
Current Consumption @ 12
VDC
Online: 150 mA (average), 300 mA (peak)
Standby: 40 mA
Ignition off: 1 mA
Cellular RF specifications
Effective Radiated Power
1.035W at 850 MHz
1.167W at 1900 MHz
Receiver Sensitivity: -104 dBm
GPS specifications
8 channels, 32 corrolators
Protocols: NMEA 0183 v3.0, TSIP, TAIP
Accuracy:
Horizontal: <6 meters (50%), <9 meters (90%)
Altitude: <11 meters (50%), <18 meters (90%)
Velocity: 0.06 m/sec.
Frequency: 1575.42 MHz
Receiver Sensitivity: -118 dBm
20
Mechanical
Dimensions: 6.5” x 4.0” x 1.6”
Weight: 400g (pounds)
Body Material: aluminum extrusion
Environmental
Operating Temperature: -30 to +60 C
Storing Temperature: -30 to +85 C
Humidity: 95% non-condensing
Shock: MIL 810F/202G
Vibration: MIL 810F/202G
Class I Division 2: Not Applicable
Regulatory
FCC Part 15 Class B
Industry Canada ICES-003
BlueTree Wireless BT4400 & BT5400 Product Manual
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Chapter 3: Installation Requirements
Chapter 3: Installation Requirements
Installation
Cellular antenna
Before you install the modem you will need the following:
To comply to FCC and Industry Canada regulations, cellular antennas
must meet the following specifications:
•
Maximum rated gain of 3dBi Cellular band and 5dBi for PCS band.
•
Dual-band 850 & 1900 MHz
•
Nominal 50 ohm impedance
•
VSWR less then 2.5:1
•
Male TNC connector
Warning: Antenna must not exceed 3 dBi for
Cellular band and 5dBi for PCS band. This device
must be used in mobile configurations. The
antenna(s) used for this transmitter must be
installed to provide a separation distance of at least
30cm or 12 inches from all persons and must not be
co-located or operated in conjunction with any other
antenna or transmitter. Users and installers must be
provided with antenna installation instruction and
transmitter operating conditions for satisfying RF
exposure compliance.
Warning: Only approved antennas may be
connected to the modem. Unauthorized antennas,
modifications, or attachments could impair data
quality, damage the modem, or result in the
violation of FCC regulations.
GPS antenna
The selected GPS antenna must meet the following specifications:
•
Active antenna with 3.3 volts preamplifier
•
Nominal 50 Ohms impedance
•
Male SMA connector
•
Frequency band: 1575 MHz
Note: The GPS feature is only available on the BT5200 model only.
Combined GPS and Cellular antennas are available. Contact your local
representative for more details.
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BlueTree Wireless BT4400 & BT5400 Product Manual
21
Chapter 3: Installation Requirements
Serial cable
If you are connecting to the modem via serial port, you will need a
standards straight through RS-232 cable with DB9 male to DB9 female
connectors.
Ethernet cable
If you are connecting to the modem via the ethernet port, you will need
a cross over Category 5, RJ-45 cable, compliant with EIA-568 standard.
USB cable
This feature is not supported on product version 1.0.
Power source
You will need to provide a 12 Vdc nominal power source to the modem
(8Vdc to 30Vdc). Please see electrical specifications for more details.
Mounting Hardware
For mounting, the modem requires four #4 screws (3/16”) pan or
fillister head, as well as corresponding lock washers.
Wireless network
account
Contact your wireless service provider and request a GSM account
activation with the “packet data” (GPRS) service option.
The service provider will provide you with a fully configured SIM
(Subscriber Identity Module) card that will contain the modem’s
electronic account information.
You will need to provide the service provider the Electronic Serial
Number (ESN) of the modem you wish to activate. The ESN is located
on a label under the modem.
The wireless service provider should give you the following parameters
for you to complete the activation:
•
Mobile Directory Number (MDN). This is the10-digit telephone
number assigned to your unit, including the area code.
•
Username/Password for packet network access. (Maybe ‘blank’ for
both values but confirm with your provider)
•
APN (Access Point Name), name of internet gateway server in a
GPRS network. Connects the GPRS network to the internet.
Note: Keep a written record of the account information that your wireless
service provider gives you. Store it in a secure location. You will need this
information if required to re-enter the account information.
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Chapter 3: Installation Requirements
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Chapter 3: Installation Requirements
24
BlueTree Wireless BT4400 & BT5400 Product Manual
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Chapter 4: Installing the Modem
Chapter 4: Installing the Modem
Installing the modem is a nine step process:
1) Unpacking the
Modem
1.
Unpacking the modem
2.
Install the SIM (Subscriber Identity Module) card
3.
Mounting the modem
4.
Installing the cellular antenna
5.
Installing the GPS antenna (BT5400 model only)
6.
Installing the power cable
7.
Connecting the data cables
8.
Configuring the modem
9.
Connecting to the wireless network
When the modem arrives, check that the package contains the
following items:
•
BT4400 or BT5400 modem
•
15-foot power cable with 2A in-line fuse
•
Extra serial number label
•
Quick Start Guide
Any items missing from this list, please call your local representative.
2) Installing the SIM
card
Before inserting the SIM card, be sure the power cable is disconnected
from the modem. The SIM card might not be detected if inserted while
the modem is already powered.
Locate the SIM’s push button on the front of the modem using the tip of
a pen, push in the button until the SIM tray is ejected completely,
remove SIM tray with your fingers, Install the SIM card into the tray
with its golden pins facing up, Slide the SIM tray back into its position
in the modem, with golden pins facing up, Using the tip of a pen, push
the tray all the way until you feel it locking.
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Chapter 4: Installing the Modem
3)Mounting the
Modem
Place the modem in a location where you can connect the power,
antenna and data cables (refer to mechanical dimensions).
4) Installing the
Cellular Antenna
•
Cellular band antennas should be mounted more than 30 cm (12
inches) from other antennas.
•
Do not install the antenna in a closed metallic enclosure (such as a
cabinet or the trunk of a car).
•
For safety reasons, mount the antenna at least 30 cm (12 inches)
away from the body of a person.
•
The length of the antenna cable may affect the signal strength.
Choose the appropriate cable type and length refer to table below.
Warning: Antenna must not exceed 7.5 dBi. This
device must be used in mobile configurations. The
antenna(s) used for this transmitter must be
installed to provide a separation distance of at least
30 cm or 12 inches from all persons and must not
be co-located or operated in conjunction with any
other antenna or transmitter. Users and installers
must be provided with antenna installation
instruction and transmitter operating conditions for
satisfying RF exposure compliance.
Recommended Cable type and maximum length
Cable type
Loss per 100 feet
Recommended max length
8216 (RG58)
31 dB
20 ft.
8267 (RG213)
7.6 dB
40 ft.
LMR-400
3.9 dB
60 ft.
LMR-500
3.15 dB
80 ft.
LMR-600
2.5 dB
100 ft.
LMR-1200
1.26 dB
140 ft.
Installation procedure:
1. Thread the antenna cable through the vehicle so the cable can
reach the front plate of the modem.
2. Connect the cable to the TNC connector finger tight. Do not use
tools.
Connect the
cable here.
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BlueTree Wireless BT4400 & BT5400 Product Manual
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Chapter 4: Installing the Modem
5) Installing the
GPS Antenna
For BT5400 models only, follow these steps to install the GPS antenna:
1. Thread the antenna cable through the vehicle so the cable can
reach the front plate of the modem.
2. Connect the cable to the SMA connector finger tight. Do not use
tools.
Connect the
cable here.
6) Installing the
Power Cable
The modem includes a 15-foot power cable with 2A in-line fuse.
Connects to
modem.
Power cable connector
Connects to
12 volt DC
power supply.
As shown below, the power cable connects to the modem through a
Molex type connector (MiniFit 4-pin).
The ignition sense line (white wire) acts as an ON/OFF power switch.
The modem will turn on when the ignition sense line is set between 8
and 30 volts DC. The modem will turn off if the ignition sense line is
less than 5 volts DC.
Pin designations for the connector are shown below.
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Chapter 4: Installing the Modem
Pin
Annotation
Color
Description
GND
Black
Ground
POS
Red
Power supply input 5 to 30 Vdc
IGN
White
Ignition input
OUT
Green
Not used
Powering up the modem
The Ignition Sense Line
should not be connected
directly to the battery.
Note: Make sure that the antenna is connected to the modem before applying
power.
The ignition Sense Line should not be connected directly to the battery.
Make sure that the antenna is connected to the modem before applying
power
To connect the power cable:
•
Connect the red wire directly to the battery’s positive (+) terminal
or to a source of 8-to-30Vdc.
•
Connect the black wire directly to the battery’s negative (-)
terminal or to ground (GND).
•
The white wire must be connected to either:
a) a switch for manually turning on and off the modem,
b) the vehicle’s “Accessory for position 2”, for turning ON the
modem without turning on the engine,
c)
28
the vehicle’s “Accessory for position 3”, for turning ON the
modem only when the engine is turned on.
BlueTree Wireless BT4400 & BT5400 Product Manual
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Chapter 4: Installing the Modem
To test the power connection:
1.
Check the modem’s LED indicators.
•
If the PWR or Power indicator is turned on or if it flashes, the
modem is powered.
•
If the PWR or Power indicator is not turned on, review the
installation procedures or see Troubleshooting section.
2. If LED indicators are not accessible to the installer a personal
computer can be used to verify it’s functionality.
7) Connecting the
Data Cables
•
Start BlueVue Device Manager, it will automatically detect the
modem (refer to BlueVue Device Manager section).
•
BlueVue Device Manager is not available initiate a Windows
HyperTerminal session and execute the AT commands shown in
Appendix C.
Connecting the Serial cable:
1. Connect one end of a serial cable to the modem at the connector
labeled RS-232.
2. Connect the other end of the serial cable to an available connection
on your terminal.
Connecting the Ethernet cable:
1. Connect one end the ethernet cable to the modem at the connector
labeled ETHERNET.
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Chapter 4: Installing the Modem
2.
Connect the other end of the ethernet connection of your terminal.
Connecting the USB cable:
This feature is not supported on product version 1.0
8) Configuring the
modem
Once the physical installation is complete, the modem should be
configured for:
•
Activation on the wireless network
•
Operation mode and network connection setup
This configuration is peformed using:
•
BlueVue Device Manager companion software, or
•
through standard AT commands (refer to AT Command manual).
9) Connecting to
the wireless
network using the
serial port (DB9)
Note: The following section is only required if you want to connect to the
network using a PC/laptop with Windows 2000/XP. It is described here as an
example of how a connection profile should be configured to work with the
BT4400/5400 modems.
Adding the modem
To add a modem in Windows 2000 or XP
1.
Click Start > Settings > Control Panel > Phone and Modem Options.
2. On the Phone and Modem Options box, click the Modems tab and
then:
a) Click Add.
b) Check the box labelled “Don’t detect my modem;...” and
then click Next.
c)
Select the Standard 33600 bps Modem and click Next.
d) Select the COM port that the modem is attached to then click
Next.
e) Click Finish to complete the addition of the modem in
Windows.
f)
Click the Modem tab and confirm that the Maximum Port
Speed is set to 115,200.
g) Click OK.
The modem profile is now configured.
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Chapter 4: Installing the Modem
Creating the DUN profile
To create a Windows XP DUN connection:
1. Click Start > Settings > Control Panel > Network Connects > New
Connection Wizard.
2.
On the New Connection Wizard welcome box click Next.
3. On the Network Connection Type box select Connect to the
Internet, and then click Next.
4. On the Getting Ready box select Set up my connection
manually, and then click Next.
5. On the Internet Connection box select Connect to a dialup
modem, and then click Next.
6. On the Select a Device box select the 33600bps modem and then
click Next.
7. On the Connection Name box, type in a name for the connection
(for example: CDMA) and then click Next.
8. On the Phone Number to Dial box type the phone number, as
supplied by your wireless service provider. For example, type #777 for
1xRTT packet data connections.
9. On the Internet Account Information box, type the username and
password in the corresponding fields and then click Next.
The DUN connection is now set up and ready to connect to the wireless
network.
9) Connecting to
the wireless
network using the
ethernet port
(RJ45)
Note: The following section is only required if you want to connect to the
network using a PC/laptop with Windows 2000/XP. It is described here as an
example of how a LAN connection between the PC and the BT4200/5200
modems is setup.
The BT4400/5400 modem has a DHCP server continuously running on
its RJ45 ethernet interface. As soon as a PC is connected to it, the
modem will automatically assign and LAN IP address to the PC.
When this is done, the user will see the following message on its PC
monitor.
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Chapter 4: Installing the Modem
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Chapter 5: Troubleshooting
Chapter 5: Troubleshooting
Modem Help
Issue
Possible cause
Suggestion
Low or no network signal strength.
PWR LED is flashing. The modem does
not communicate with the network.
CD LED is OFF.
Cellular antenna is not properly
connected to the modem.
Check that the antenna cable is
connected properly to the SMA
connector labeled RF on the modem.
No service.
Check to see if you are within your
service provider’s coverage area.
Use BlueVue to read the signal strength.
If no signal, then move to an area known
to have a signal.
Check if the phone number (and SID)
are programmed into the modem.
Check your authentication credentials.
Check your password.
PWR LED is OFF
No power to the modem.
Check to see if the fuse is not blown.
Is the power connector plugged securely
to the modem?
Check the 12 volts supply. Is it
reversed?
Is the ignition sense cable connected:
White to +12 volts.
Are you using the power cable supplied
by BlueTree?
Modem is defective. Contact BlueTree
technical support.
DTR LED is OFF.
DTR LED is ON but no response from
modem.
TX LED is flashing.
RX LED if OFF.
No software application is using the
COM port.
Check if your application or BlueVue is
running and using the modem’s COM
port.
Serial cable attached to incorrect port.
Move your serial cable to the correct
COM port on your computer.
Serial port data speed is incorrect.
Use HyperTerminal or your application
to change the baud rate of the COM
port.
Echo response is OFF or result code is
OFF.
Using HyperTerminal, enter ATE1Q0V1.
BlueVue Help
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Chapter 5: Troubleshooting
Issue
Possible cause
Suggestion
The Network Status Display shows a
blank screen.
Modem is powered off.
Check modem's power cable.
Modem's serial cable is disconnected
from PC.
Check that the serial cable is connected
to the proper COM port on your
computer and the other end connected
to MAIN.
Service is stopped.
Go to BlueTree Modem Properties and
select Service Control. Then click the
Start button.
No service is available.
Check with your service provider.
You are outside the network coverage
area.
Check your service provider's coverage
map to verify if you have service in your
immediate area.
Your antenna is not installed correctly.
Verify that your antenna cable is
connected to the modem.
Your signal is lost (you are in a tunnel or
behind a building preventing the modem
from receiving a signal)
Change your location.
Your account has not been activated by
your service provider.
Check with your service provider.
Another application cannot access the
COM port used by the modem.
BlueVue service is running and is
currently using the COM port.
Open BlueVue and select the Tools
menu. Click on Pause to pause the
Agent and release the COM port.
Cannot establish a data connection.
Your user profile has incorrect entries.
Go to the Connection Manager and open
the profile. Ensure that you have the
correct entries as supplied by your
service provider.
You are outside the network coverage
area.
Change your location to regain a
received signal.
Your account is not activated.
Contact your service provider.
Your signal is lost (you are in a tunnel or
behind a building preventing the modem
from receiving a signal).
Change your location to regain a
received signal
BlueVue service is stopped
Go to BlueTree Modem Properties page,
select the Service Control tab and click
the Start button.
BlueVue Agent is paused.
Resume BlueVue Agent.
Information in the BlueVue screen takes
time to be refreshed.
This is normal behavior.
Information from the modem takes a few
moments to collect and process.
Modem not detected using my USBSerial Adapter.
Service is stopped because the USBSerial Adapter cable was inserted after
Windows and BlueVue were started.
Restart Windows or go to the BlueTree
Modem Properties page and select
Service Control. Click the Start button.
Cannot close or exit BlueVue while
disconnecting a data session.
This is normal behavior.
It takes a few moments for BlueVue to
complete the disconnection process.
The Network Status Display doesn't
show the name of a service provider.
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Chapter 5: Troubleshooting
Issue
Possible cause
Incorrect COM port selected during
installation.
Suggestion
Re-install BlueVue.
Open Control Panel, delete and then
add BlueTree CDMA modem on the
correct COM port.
Agent (service) will not start.
BlueTreeStandard CDMA Modem is not
installed in Windows.
Re-install BlueVue or go to “Start >
Settings > Control Panel > Phone and
Modem Options “ and add BlueTree
CDMA Standard Modem.
Another modem is installed using the
same COM port as BlueTree CDMA
Standard Modem
Go to “Start > Settings > Control Panel >
Phone and Modem Options” and remove
the modem configured with the same
COM as BlueTree’s.
Open “Start > Settings > Control Panel >
Administrative Tools > Event Viewer”. In
the Application section, check for any
error events generated by BlueVue. If
one exists, then read the information in
the report. This will inform you of the
possible problem.
Multiple BlueTree dial-up profiles
displayed in Network Connections.
A latency with Windows causes multiple
profiles to be displayed.
Press the “F5” key to refresh the screen
and remove the redundant connection
profiles.
BlueVue displays: “The remote computer
did not respond”
Incorrect dial-in number was entered.
Change the connection profile and reenter the dial-in number. e.g. #777
BlueVue displays: “Access was denied.
The username and/or password is
invalid.”
Connection profile contains incorrect
network access credentials.
Change the connection profile and enter
new userid and password.
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Chapter 5: Troubleshooting
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Appendix A: Warranty and Customer Support
Appendix A: Warranty and Customer Support
Warranty
Bluetree Wireless Data Inc. warrants the BT4400/5400 cellular modem
against all defects in materials and workmanship for a period of one (1)
year from the date of purchase.
The sole responsibility of Bluetree Wireless Data Inc. under this
warranty is limited to either repair or, at the option of Bluetree Wireless
Data Inc., replacement of the cellular modem. There are no expressed
or implied warranties, including those of fitness for a particular purpose
or merchantability, which extend beyond the face hereof.
Bluetree Wireless Data Inc. is not liable for any incidental or
consequential damages arising from the use, misuse, or installation of
the BT4240/5400 cellular modem.
This warranty does not apply if the serial number label has been
removed, or if the cellular modem has been subjected to physical
abuse, improper installation, or modification.
The unit is automatically registered for warranty at the date it is
purchased and/or shipped.
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Appendix A: Warranty and Customer Support
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