Bmw I3 Service And Warranty Information

2015-04-13

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More about BMW i

Service and
Warranty
Information

bmwusa.com/i
1-800-334-4BMW

2014
BMW i3

© 2014BMW of North America, LLC
Woodcliff Lake, New Jersey 07677
The BMW name, model names and logo are registered trademarks.
Printed in U.S.A. 06/14
SD92-462

European vehicles and products may be shown.

Owner/Driver Information:
Name

______________________________________________________________________

Address ______________________________________________________________________

______________________________________________________________________

Owner/Driver Telephones:
Business ______________________________________________________________________
Home

______________________________________________________________________

Model

BMW i3
2014
_________________________________________________
Year_______________

VIN
Retail/In-Service Date__________________________________________________________
Trim Code____________________________________ Color Code______________________
Production Date________________________________________________________________
License Plate Number__________________________________________________________
BMW Center Telephone Numbers:
Offices ______________________________________________________________________
Services ______________________________________________________________________

Table of Contents
Page
2014 BMW i3 Models covered in this Booklet

............................. 1

Introduction (for BMW i3 with Range Extender only)

........................ 1

BMW Ultimate Service™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The BMW Maintenance Program
Coverage . . . . . . . . . . . . . . .
Maintenance Upgrade Option . .
Intervals . . . . . . . . . . . . . . . .

...................................... 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Condition Based Service (CBS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Service Required Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Info Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Control Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Special Note — Maintenance Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
BMW i3 with Range Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Quality Certification I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Maintenance Service Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Standard operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Maintenance services connected to a specific service* . . . . . . . . . . . . . . . . . . . . . . . . 5
Maintenance services that display in CBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Engine Oil (BMW i3 with Range Extender only; as of 7/2014 production) . . . . . . . . . . . . . 5
Vehicle check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Brake fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Maintenance services that display in CBS (as of 7/14 production) . . . . . . . . . . . . . . . . . 6
Front brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Rear brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
High-Voltage Lithium-Ion Battery Care and Repairs

........................ 7

Corrosion Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Restoring corrosion protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
BMW Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
BMW Roadside Assistance Smartphone Application . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Owner’s Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Calling For Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Dispatch Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
On-Site Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Lock-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Towing Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Sign-and-Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Trip Interruption Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Car Rental Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Page
Customer Assistance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Customer Assistance — Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
BBB Auto Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
California Residents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Special Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Overview of BMW Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
New Vehicle Limited Warranty — 2014 BMW i3 Models
(Valid Only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Warrantor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Warranty Begins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Warranty Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Lithium-Ion High Voltage Battery Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Lithium-Ion High Voltage Battery Capacity Coverage . . . . . . . . . . . . . . . . . . . . . . . . . 17
Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Safety Belt Warranty - Kansas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Other Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Limited Warranty — Rust Perforation 2014 Models

. . . . . . . . . . . . . . . . . . . . . . . . 19

Federal Emissions System Defect Warranty
(Valid Only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 20
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Federal Emissions Performance Warranty
(Valid Only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 22
BMW i3 with Range Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Correcting, Updating or Changing Vehicle-Related or Ownership Information . . . . . 23
Tire Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
California Emission Control Warranty — PZEV

. . . . . . . . . . . . . . . . . . . . . . . . . . . 24

California Emission Control Warranty Statement PZEV*
Your Warranty Rights and Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Manufacturer’s Warranty Coverage (California, Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New York, Rhode Island, or Vermont ONLY): . . . . . . . . . . . 24
Manufacturer’s Warranty Coverage (Delaware, Oregon, Pennsylvania, and Washington
ONLY): . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Owner’s Warranty Responsibilities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
California Emission Control System Limited Warranty PZEV*
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
California Emission Warranty Parts List . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . 25
. . . . . . . . . . . . . . . . . . 27
. . . . . . . . . . . . . . . . . . 27
. . . . . . . . . . . . . . . . . . 28

2014 BMW i3 Models covered in this Booklet
BMW i3
BMW i3 with Range Extender

Introduction (for BMW i3 with
Range Extender only)

䉯 BMW Roadside Assistance: No-cost 24/7
on-the-road assistance for 4 years/unlimited
miles from the original in-service date. Also
includes trip-interruption benefits as well as
trip routing services.
䉯 New Vehicle Limited Warranty: Limited
coverage for defects in materials and
workmanship for 4 years/50,000 miles from
the original in-service date, whichever comes
first. Repairs will only be made at authorized
BMW centers using Original BMW Parts.

The 2014 BMW i3 with Range Extender is
certified to California’s stringent Super Ultra Low
Emission Vehicle (SULEV) standards and also
qualifies as a Type II Zero Emission Vehicle with
Range Extender (Type IIx ZEV) under the
California Air Resources Board Zero Emission
Vehicle program. In addition to very low tailpipe
and zero-evaporative emissions, this certification
includes a unique Partial Zero Emission Vehicle
(PZEV) warranty when the vehicle is registered in
California and certain other states, as indicated in
the PZEV section beginning on page 24. PZEV
models registered in Delaware, Oregon,
Pennsylvania and Washington are covered by the
California Emission Warranty beginning on
page 25.

The BMW Maintenance Program
The BMW Maintenance Program is a benefit
designed to help reduce the cost of ownership.
This program has been devised with the
following objectives: to maximize vehicle safety,
reliability, and resale value by minimizing
breakdowns resulting from wear, and minimizing
cost and inconvenience by computing
maintenance intervals based upon the specific
manner in which each individual vehicle is driven.

The emission certification standard can be
verified on the Vehicle Emission Control
Information label located on the underside
surface of the tailgate. A representative label is
shown below; the Type IIx ZEV certification is
stated after the word “California.”

A 2014 BMW i3 vehicle purchased from an
authorized BMW center in the United States
(including Puerto Rico) is covered by the BMW
Maintenance Program for 48 months or
50,000 miles, whichever occurs first. Coverage
begins on the date of first retail sale or the date
the vehicle is first placed into service as a sales
demonstrator, Aftersales Mobility Program (AMP)
Vehicle or BMW Group company vehicle,
whichever is earlier.

2014
LI+, gasoline
LI+, gasoline

SULEV (PZEV) PC

WU-TWC, A/F-Sensor,
H02S, SFI
EBMXV00.6I3R
EBMXR0035I3R

Any authorized BMW center in the United States
(including Puerto Rico) will perform the
scheduled and/or additional maintenance
services on your vehicle at no expense to you so
long as your vehicle qualifies for coverage under
the BMW Maintenance Program.

8 642 359

BMW Ultimate Service™
BMW Ultimate Service leads the industry in
providing owners with incredible value and peace
of mind. This service includes:
䉯 The BMW Maintenance Program: No cost
factory-recommended maintenance for
4 years/50,000 miles from the original
in-service date, whichever comes first.

Coverage

Maintenance Upgrade Option

The BMW Maintenance Program covers all
factory recommended maintenance, as
determined by the Condition Based Service
(CBS) system. Additional specific items that
need replacement due to normal wear and tear,
and that are not covered by the original New
Vehicle Limited Warranty - such as brake pads,
brake rotors, and wiper blade inserts - are
included, provided wear and tear exceeds BMW
wear limits. Any applicable adjustments required
due to normal operating conditions are also
included. See pages 5-6 of this Booklet for
additional information.

Please contact your authorized BMW center for
information regarding the purchase of optional
Maintenance Program Upgrades. Eligibility and
coverage exclusions may apply.

Intervals
Time intervals should be followed using the
maintenance intervals as indicated by the BMW
Condition Based Service.
Maintenance intervals on motor vehicles have
conventionally been specified based upon
accumulated mileage. However, driving
conditions have a major influence on routine
maintenance requirements; distance traveled is
only one of the significant factors.

Exclusions from coverage include the following:
䉯 Items reimbursable under your New Vehicle
Limited Warranty
䉯 Windshield washer additive (except when in
conjunction with scheduled maintenance)
䉯 Tires, wheel alignment, tire balance and
rotation
䉯 Parking brake shoes/linings
䉯 Reset Tire Pressure Monitor
䉯 Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim
䉯 Damage, including consequential, which
results from negligence, improper operation of
the vehicle, wear and tear or deterioration due
to driving habits or conditions, improper repair,
environmental influences, flood, accident or
fire damage, road salt corrosion, alteration or
installation of non-genuine BMW accessories
䉯 Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined
䉯 Maintenance or repair after the vehicle is
deemed a total loss
䉯 Maintenance or repairs performed by other
than an authorized BMW center within the
United States (including Puerto Rico)

The advanced technologies at BMW have led to
the development of the unique BMW Condition
Based Service (CBS) system which computes
the actual optimum maintenance requirements
based not only upon the accumulated mileage,
but taking into account important factors such as
high or low engine speeds, and short or long trip
driving.

Condition Based Service (CBS)
CBS is a further development of the Service
Interval Indicator System.
The remaining times for selected maintenance
tasks as well as any legally prescribed dates are
displayed to you individually:
䉯 Engine oil (BMW i3 with Range Extender
only*)
䉯 Brake fluid
䉯 Brake service, front*
䉯 Brake service, rear*
䉯 Vehicle check
䉯 Required State Inspection(s)
*As of 7/14 production.
CBS thus determines the current and future
maintenance requirements. This data can also be
read from the vehicle key by your BMW Service
Advisor and used to propose the optimum scope
of maintenance.

䉯 Vehicles used in competitive events
2

5. If necessary, move the highlight marker. Turn
the controller until “Service required” is
selected and press the controller.

BMW recommends that you have maintenance
and repair work performed by your authorized
BMW center.
Disconnecting the battery during periods of
long-term storage will interrupt the
calculation of time-based services. BMW
recommends that you have all items requiring
time-based maintenance, such as brake fluid and
microfilter, brought up to date by your authorized
BMW center.

Vehicle status

Service required

Service Required Display
Info Display screen contents

A list of selected maintenance operations and, if
applicable, inspections required by law is
displayed.
Service required

Trip

Total

OFF

00162 mi

009.6 mi

OK Brake fluid
OK Vehicle check

Service

07/2016

68 mi

The date when your next service is due briefly
appears when you switch on the ignition.

S Emission
S

S Vehicle
S

inspection

07/2016

You can request more detailed information on
every entry.

For certain maintenance operations, you can
view the respective distance remaining or due
date individually in the Control Display (see
below).

Select the entry and press the controller.
Service requirement details

Control Display screen contents

Vehicle check

The current Status of Service items determined
by the CBS are shown in the Control Display,
located in the center of the instrument panel.

Next vehicle check due after
the specified distance or
date.

You can also view additional information on the
service and maintenance requirements.

07/2016

1. Open the start menu.

To exit from the menu:

2. Press the controller to open the i-menu.

Select the

3. Select “Vehicle info” and press the controller.
4. Select “Vehicle status” and press the
controller.

arrow and press the controller.

Symbols

The completion of certain subsequent
maintenance items or services, as required to
properly maintain your vehicle, will be specified
at intervals computed by the BMW Condition
Based Service system as follows:

No service is currently required.
The deadline for service or a state
inspection is approaching. Please contact
your authorized BMW center for an
appointment.

The Brake Fluid Service must be performed
when required as indicated by the following as
applicable:
䉯 The specified CBS service counter interval
䉯 The time interval (the first occurrence based
on the vehicle’s production date)
䉯 The stated mileage for a “non-connected”
maintenance service

The service deadline has already passed.
Service required
OK Brake fluid
OK Vehicle check
OK

S Emission
S

S Vehicle
S

Refer to pages 5 - 6 for additional information.

inspection

For your convenience, you may also wish to have
your authorized BMW center perform any
necessary operations to fulfill any state
inspection requirements in your area, concurrent
with the maintenance services specified above
during other repairs. Should you request more
frequent maintenance service, the cost of
these services will not be covered by the
Maintenance Program.

07/2016

You can request more detailed information on
every entry.
Turn the controller to scroll through the list, then
confirm the selected entry.

BMW has applied the most modern
technological advances not only to the design
and production of your vehicle, but also to
computing of the optimum maintenance interval
for your type of operations and driving style. Your
authorized BMW center has made a substantial
investment in unique BMW special service tools
to enable BMW factory trained service
technicians to perform quality repairs on your
BMW in minimal time, to help maximize your
satisfaction with your BMW, its longevity, and
resale value.

Confirm to exit the list.
The current service status is automatically saved
in the vehicle’s key. The Service Advisor at your
authorized BMW center has a device called a key
reader. When your Service Advisor inserts your
key into the key reader, all pertinent vehicle and
servicing data will be available, and a customized
maintenance checklist is printed out based on
the specific operations called for by the
Condition Based Service.

Special Note — Maintenance
Intervals

BMW i3 with Range Extender

The maintenance requirements for your vehicle
are determined dynamically by the Condition
Based Service (CBS) system. The maintenance
items stated herein reflect the latest information
available at the time of the printing of this
Booklet, and are subject to change.

The small gasoline-powered internalcombustion engine which serves as a generator
to the high-voltage (HV) battery does not propel
the vehicle directly. This range-extending engine
is thereby not subjected to the typical speed
ranges and loads as an engine which does propel
an automobile. The two spark plugs and the
intake air filter are rated for extended life.

䉯 Inspect tires, adjust tire pressures and reset
Tire Pressure Monitor.
䉯 Check parking brake functionality while the
vehicle is being driven into the workshop.
䉯 Check thickness of all brake pads using
special tool.

BMW recommends the use of BMW fully
synthetic oil, viscosity range 5W-30 of the
long-life rating LL01 (API rating SL). If this is not
available, be sure to use another synthetic oil that
meets the same viscosity range and long-life
rating.
The oil level can be checked with a dipstick,
accessed from the cargo compartment floor. If
the oil level is at or beneath the lower mark on the
dipstick, have your authorized BMW center fill the
engine oil. There is no oil filler cap which can be
accessed by the driver.

HV battery:
䉯 Check and record the customer’s charge
setting in the central display.
䉯 Charge the HV battery.
Tires:
䉯 Check and adjust inflation pressure if needed:
Refer to the door edge label or the “Wheel and
Tire” section in the Owner’s Manual.
䉯 Check tire size: Refer to the door edge label or
the “Wheel and Tire” section in the Owner’s
Manual.

The Range Extender engine’s oil must be
changed every 12 months.

Quality Certification I
For a detailed list of items inspected, refer to the
Quality Certification I form provided to the Owner
at time of delivery. A copy of the form is on file at
the selling authorized BMW center.

Test Drive:
䉯 Apply service brakes as needed to clean any
surface corrosion off the brake discs.

Maintenance Service Summary
The Condition Based Service (CBS) system will
determine the requirement for performing the
maintenance services described in this section,
ending on page 6 (excluding items noted as “not
shown in CBS”). These services may be required
either individually or in conjunction with other
maintenance services.

Maintenance services connected to a
specific service*
*This additional connected service will not be
shown in the vehicle’s CBS display.
Maintenance work:
䉯 Replace ventilation microfilter every 2 years
based on the vehicle production date, or in
connection with scheduled brake fluid change.

Maintenance services are performed as outlined
in this section, based on intervals of either time,
mileage or after performing a specified number
of previous services. These intervals correspond
to the latest information available when this
Booklet was printed. Maintenance intervals are
subject to change with newer vehicles or may
also apply retroactively. Your authorized BMW
center will be able to advise and perform
maintenance services as required by the most
recent information that applies to your vehicle.

Maintenance services that display in
CBS
Engine Oil (BMW i3 with Range
Extender only; as of 7/2014
production)

Standard operations

Maintenance work:
䉯 Change the engine oil and oil filter. We
recommend BMW High Performance 5W-30
Synthetic Oil P/N 07 51 0 017 866.

Maintenance work:
䉯 Verify Check Control messages.
䉯 Check indicator and warning lights.
䉯 Reset CBS display.
5

Vehicle check

䉯 Steering components: Check for clearance,
leaks, damage and wear.

Maintenance work:
䉯 Check operation of horn, headlight flasher and
hazard warning flashers.
䉯 Check instrument and control lighting and
heater/air-conditioning blower.
䉯 Check lighting system: Turn signals, back-up,
license plate, interior (incl. map, reading
lights), glovebox, luggage area lights.
䉯 Safety belts: Check condition and function.
䉯 Check windshield wiper and washer jet
positions.
䉯 Mobility Kit: Check expiration date on sealant
container. Replace container if expired.
䉯 Tires: Check tread depth, wear pattern, outer
condition, inflation pressure. If necessary,
correct pressure.
䉯 Reset Tire Pressure Monitor.
䉯 Power steering: Check function.
䉯 Visually inspect all SRS airbag units for torn
covers, obvious damage or attachment of
stickers.
䉯 Rear-view mirrors.
䉯 Retorque the bolt for the door stop mechanism
at each front and rear door pillar.
䉯 Windshield washer and intensive cleaning
systems: Check protection level, fluid level; top
up if necessary.
䉯 Check the coolant level and anti-freeze
concentration for the drive circuit (underhood).
䉯 Check the coolant level and anti-freeze
concentration for the vehicle interior heating
circuit (underhood; uses a different coolant
fluid than for the drive coolant circuit).
䉯 Range Extender: Check the coolant level and
anti-freeze concentration (underfloor).
䉯 Brake system connections and lines: Check
for leaks, damage and correct positioning.
䉯 Underbody, incl. all visible parts (i.e.,
transmission, rear axle): Check for damage,
leaks and corrosion.
䉯 Check the occasional use charging cable for
damage (cuts, breakage, deformation),
corrosion and wear.

䉯 Final Inspection: Road test with check of:
– Brakes
– Steering
– Shock absorbers (visual)

Brake fluid
Maintenance work:
䉯 Replace brake fluid.

Maintenance services that display in
CBS (as of 7/14 production)
Front brakes
Maintenance work:
䉯 Replace brake pads and the brake wear
sensor; clean brake pad contact points in
calipers.
䉯 Lightly grease the wheel hub contact points to
prevent corrosion.
䉯 Brake discs: Check surface and thickness;
replace as necessary.

Rear brakes
Maintenance work:
䉯 Replace brake pads and brake wear sensor;
clean brake pad contact points in calipers.
䉯 Lightly grease the wheel hub contact points to
prevent corrosion.
䉯 Brake discs: Check surface and thickness;
replace as necessary.
䉯 Parking brake: Repair or replace parking brake
shoes/linings only if a reduction in the brake’s
effectiveness is noted. When fitted, parking
brake shoes/linings are excluded from
coverage under the BMW Maintenance
Program.

High-Voltage Lithium-Ion Battery
Care and Repairs

Restoring corrosion protection
Please take care that anti-corrosion material is
replaced when your car is repaired after body or
chassis damage.

The BMW i3 and BMW i3 with Range Extender
are powered by a high-voltage lithium-ion battery
enclosed in a self-contained system. Opening or
removing the self-contained system creates a
genuine risk of severe damage to the highvoltage lithium-ion battery as well as personal
injury, including fatal electrocution.

BMW will not accept any liability for repair of,
or damage caused by, any parts and
accessories not approved by BMW.

BMW Roadside Assistance

The high-voltage lithium-ion battery requires no
maintenance except for keeping the vehicle’s
high-voltage lithium-ion battery charged to
proper specifications; refer to the Owner’s
Manual.

The BMW Roadside Assistance Program
reflects BMW’s commitment to your
complete satisfaction with the BMW
ownership experience.
It’s available for U.S. version BMWs in all
50 states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.

For the entire duration of the high-voltage
lithium-ion battery Limited Warranty and the
high-voltage lithium-ion battery Capacity
Coverage, repairs performed according to limited
warranties and capacity coverage are provided
without charge. The vehicle should be taken to
an authorized BMW center to have these repairs
performed by specially trained personnel under
the terms of the high-voltage lithium-ion battery
Limited Warranty and the high-voltage lithiumion battery Capacity Coverage.

It’s a valuable benefit provided to you at no
additional cost. (Subject to certain limitations and
exclusions noted on page 10.)
The BMW Roadside Assistance Program is not a
warranty and does not affect your rights under
the New Vehicle Limited Warranty.
Services provided by a third-party business partner.

BMW Roadside Assistance
Smartphone Application

Corrosion Protection
Extensive corrosion protection measures
implemented by BMW now make it possible to
offer a 12-year unlimited mileage anti-corrosion
warranty against rust perforation on your vehicle
provided that the vehicle is properly maintained.
Information on proper maintenance is available in
this Booklet and your vehicle’s Owner’s Manual.

The free BMW Roadside Assistance Smartphone
App dispatches fast, reliable service to your
BMW. For more details and to download the App
for your iPhone®, Android™ or Windows
Mobile® Smartphone, visit
http://roadsidemobile.com/bmw

Body parts are designed to provide optimum
corrosion protection.

Owner’s Eligibility
You are covered if your vehicle is:
䉯 A new BMW automobile, distributed by
BMW NA, and purchased at an authorized
BMW center, OR;
䉯 A new BMW automobile, purchased under the
BMW NA European Delivery Plan, OR;
䉯 A new, U.S. version, BMW automobile
purchased under the Diplomatic or Military
Sales programs, operated in any of the
50 states, Canada and Puerto Rico.

During manufacture, metal exterior body parts
receive an additional corrosion protection coat.
Corrosion protection materials tested over many
years are applied to the surfaces of cavities and
to the entire underside of the vehicle during and
after assembly.
For additional information on the 12-year
unlimited mileage anti-corrosion warranty, see
the Warranty Section of this Booklet (page 19).
7

䉯 A description of your vehicle’s problem.
Specific and accurate information will enable
the Roadside Assistance service
representative to provide the proper help.

The vehicle itself is covered when driven by any
authorized driver.
Protection:
New BMWs — Protection is provided for
4 years/unlimited miles. NOTE: This does not
affect warranty coverage which remains at
4 years/50,000 miles.
Certified Pre-Owned BMWs — 6 years/unlimited
miles from the original in-service date.

Note: If you are using the free BMW Roadside
Assistance Smartphone App, the information
above is not required.
Emergency Valet Service. Should there be a
need beyond BMW Roadside Assistance,
Emergency Valet service will provide a personal
assistant who will help in every way to get you to
your final destination. Emergency Valet service
will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations. In
the event of an emergency, this service will assist
you in getting information out to the proper party,
whether it is business or personal. If we are
unable to contact one of your party, the message
relay service will document the information, and
will make reasonable efforts to deliver the
message to the message recipient.

Getting Started
For your convenience, a decal showing Roadside
Assistance information has been affixed on the
driver’s side of the windshield and in the rear
compartment area.

Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 497-9940) is answered by a BMW
Roadside Assistance service representative. In
order for you to receive quick and reliable
services, it is essential that you provide detailed
and accurate information to the service
representative.

Personal Trip Routing. Leave the planning to
us. Simply give one of our Roadside Assistance
service representatives a call, and we will provide
you with a detailed, easy to read, computerized
trip itinerary and companion map package.
Please allow up to two weeks to process your
request.

Be prepared to give:
䉯 Your name.
䉯 Your complete Vehicle Identification Number
(found on your vehicle registration, or on the
bottom driver’s side of your windshield).
䉯 Model description of your vehicle.
䉯 License plate number of your vehicle.
䉯 Vehicle location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.)
䉯 Location you are calling from (including a
telephone number where you can be reached).
If you are calling from a public phone, wait
there for the return call. Do not leave this
location without informing the Roadside
Assistance service representative.

Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.

Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.

On-Site Assistance
On-site service for vehicle disablements such as
flat tires is provided up to a maximum of $100.00
per incident by BMW Roadside Assistance.
The cost for parts, when used on-site, are the
responsibility of the owner/driver. The New
Vehicle Limited Warranty does not cover any of
the above on-site services.
8

Lock-Out

If it is necessary for you to have your vehicle
towed through your own arrangements, you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures. All claims must be submitted within
sixty (60) days of the disablement or occurrence,
accompanied by the original receipts. Claims
received after that time period may be
dishonored and are subject to the full discretion
of BMW Roadside Assistance. If BMW Roadside
Assistance is not contacted for “prior”
authorization, the maximum coverage for towing
is $100.00.

Your BMW is equipped with an advanced entry
system, which cannot be bypassed by traditional
locksmith methods without significant damage to
your vehicle. However, in the event that you find
yourself locked out, a simple telephone call to
Roadside Assistance will help you get back on
the road. A representative will help you find
transportation or arrange towing service to the
nearest authorized BMW center. Related towing
costs will be compensated up to $100.00 per
incident. You, or the person driving your vehicle,
are responsible for any expenses related to
replacement keys.

Sign-and-Drive

Towing Service

Typically, if you are within the terms of your
warranty, the services you receive under the
BMW Roadside Assistance program will not
require payment. In most cases, you will simply
sign a receipt from the provider of services.

In the event of a mechanical breakdown normally
covered under the New Vehicle Limited Warranty,
your vehicle will be transported (at no cost) to the
nearest authorized BMW center. Your vehicle is
also covered in the event of an accident or
collision.

Trip Interruption Benefits

If a breakdown occurs after normal business
hours, your vehicle will be transported to a secure
location and transported to the nearest
authorized BMW center on the next business
day.

Trip interruption benefits are provided for
mechanical breakdowns as follows:
䉯 Breakdowns that are warranty related, and;
䉯 Must occur in excess of 100 miles from the
driver’s primary residence, and;
䉯 Repairs cannot be completed during normal
business hours on the same day of
breakdown.

If you request that the vehicle be taken to a
location other than the nearest authorized BMW
center, any additional expense will be your
responsibility.
However, you may request (at no cost) to be
taken to a different authorized BMW center as
long as it is within 50 additional miles of the
“nearest” authorized BMW center.

Reimbursements will be made for meals, lodging,
car rentals, and alternate transportation to bring
the driver and the BMW automobile together
after the vehicle has been repaired by an
authorized BMW center. Original receipts must
accompany all reimbursement requests.

Towing requests for vehicles disabled because of
casualty, fire, act of God, or violation of law
(federal, state or local) are provided at the
expense of the owner/driver.

Trip interruption coverage is limited to $1,000.00
per incident, for a maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.

Car Rental Discounts

When contacting an authorized BMW center, we
suggest that, depending upon the nature of your
contact, you discuss it with either the Sales,
Service, or Parts Manager.

Discounts are available from several car rental
companies. Benefits may vary with each
company and location, and are subject to change
without notice.

As all matters are resolved at the authorized
BMW center level, it is important that they be
given the opportunity to provide a solution.
Should you feel that you were not provided with
the proper response, we urge you to contact the
General Manager or authorized BMW Center
Operator.

Simply use the following information to receive
your discount:
Avis®:
Discount Code: B769775
1 800 331-1212

Despite the best intentions of all parties, a
misunderstanding may occur between you and
your authorized BMW center. Should this occur
and you require further assistance, please
contact the BMW NA Customer Relations and
Services Department at:

Budget®:
Discount Code: T464331
1 800 527-0700
Enterprise®:
Discount Code: NA24109
1 800 RENT-A-CAR

Telephone: 1 800 831-1117

Hertz®:
Discount Code: CDP#1646338
1 888 204-0234

Email: customerrelations@bmwusa.com
Website: www.bmwusa.com
When contacting us, we ask that you provide the
following information:
䉯 Your name, address and telephone number
䉯 Vehicle Identification Number (last seven
digits)
䉯 Vehicle delivery date
䉯 Vehicle mileage
䉯 Selling authorized BMW center’s name
䉯 Servicing authorized BMW center’s name
䉯 Description of the problem

Exclusions
Specifically excluded from coverage are:
䉯 Fines, taxes, or impound towing fees caused
by a violation of local or state law.
䉯 Expenses related to extreme adverse weather
conditions including, but not limited to, floods,
hurricanes and tornadoes (removal from water,
snow, ice, etc.).
䉯 Expenses for the removal of snow tires and
mounting or removal of snow chains.

A BMW NA Customer Relations and Services
Representative will carefully review all the facts
involved and let you know what further action will
be taken in conjunction with your authorized
BMW center. Please remember: the first step in
resolving a complaint is to contact the authorized
BMW center that performed the work on your
vehicle. They have the necessary equipment and
the personnel to achieve this goal.

Customer Assistance Information
Your satisfaction with our product and the
services provided by authorized BMW centers is
of great importance to us. We take pride in our
product, as does the authorized BMW center
who services it. If you should ever have a
question regarding your authorized BMW
center’s service or your BMW’s performance, we
recommend that you contact your authorized
BMW center.

We are confident that every effort will be made to
ensure your satisfaction.

Customer Assistance — Notification

Here is a summary of your rights:

During a specific period (for example, the earlier
of 12 months or 12,000 miles, though this period
varies by state), some states require us or our
authorized BMW center, to repair in a reasonable
number of attempts, any defect or condition
which substantially impairs the use, value, or
safety of a new vehicle sold, leased or registered
in that state.

1. To qualify for compensation under the New
Jersey lemon law, you must give the
manufacturer or your dealer opportunity to
repair or correct the defect of the vehicle
within the terms of protection under the
lemon law, which are the first 24,000 miles of
operation or two years after the date of
original date of delivery or whichever comes
first.

A reasonable number of attempts is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the vehicle is out of service by reason
of one or more repair(s) for more than a
cumulative total of 30 days (this period varies by
state), except for delays created by conditions
beyond our control.

2. If the manufacturer or your dealer cannot fix
or correct the defect within a reasonable
amount time, you may have the right to return
the vehicle and receive a full refund, less a
discount for the use of the vehicle.
3. If it is assumed that the manufacturer or your
dealer cannot repair or correct the defect and
if the same defect continues to substantially
exist after that the manufacturer has received
a notice of the defect, sent by certified mail
with return receipt, and has had a final
chance to correct the defect or condition
within 10 days of receiving the notice. This
notice must be received by the manufacturer
within the terms of protection and can only
be given after (i) the manufacturer or your
dealer has attempted two or more times to
correct the defect; (ii) the manufacturer or
your dealer has attempted, at least once, to
correct the defect if the defect is one which
can cause death or serious bodily injury if the
vehicle is operated; or (iii) the vehicle has
been out of service for repairs by a total of 20
calendar days accumulation or more, or in the
case of a rolling motorized house
(motorhome) 45 days or more.

If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated either
to replace the vehicle or reimburse the owner/
lessee in an amount equal to the purchase price
or lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
vehicle by the owner/lessee.
You should send written notification directly
to BMW of North America, LLC of the
existence of an alleged defect. Send written
communication to the Customer Relations
and Services Department address listed
below.
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
Telephone: 1 800 831-1117
Email: customerrelations@bmwusa.com

4. If the same defect substantially continues to
exist after the manufacturer has had the last
opportunity to repair or correct the defect,
you may file a claim for compensation under
the New Jersey lemon law.

IMPORTANT: IF THIS VEHICLE HAS A DEFECT
THAT SUBSTANTIALLY AFFECTS ITS USE,
VALUE OR SECURITY, OR THAT MAY CAUSE
DEATH OR SERIOUS BODILY INJURY IF
DRIVEN, AND WAS PURCHASED, LEASED OR
REGISTERED IN NEW JERSEY, YOU MAY HAVE
THE RIGHT UNDER THE LEMON LAW IN THE
STATE OF NEW JERSEY TO A REFUND OF
THE PRICE OF PURCHASE OR TO YOUR
LEASE PAYMENTS.
11

recepción de la notificación. Esta notificación
debe ser recibida por el fabricante dentro de
los plazos de protección y sólo se puede dar
después de que (i) el fabricante o su
concesionaria han intentado dos o más
veces corregir el defecto, (ii) el fabricante o
su concesionaria han intentado, al menos
una vez, corregir el defecto si este puede
causar la muerte o lesiones corporales
graves si se maneja el vehículo, o (iii) el
vehículo ha estado fuera de servicio por
reparaciones un total de 20 días calendario o
más, o en el caso de una casa rodante
motorizada (casa rodante), 45 días o más.

FOR COMPLETE INFORMATION ABOUT YOUR
RIGHTS AND RESOURCES UNDER THIS LAW,
INCLUDING THE MANUFACTURER’S
ADDRESS FOR NOTIFICATION OF THE
DEFECT, PLEASE CONTACT: NEW JERSEY
DEPARTMENT OF LAW AND PUBLIC SAFETY,
DIVISION OF CONSUMER AFFAIRS, LEMON
LAW UNIT, POST OFFICE BOX 45026,
NEWARK, NEW JERSEY 07101, PHONE
NUMBER: 1 973 504-6226.
IMPORTANTE: SI EL VEHÍCULO TIENE UN
DEFECTO QUE AFECTE DE MANERA
SUSTANCIAL SU USO, VALOR O SEGURIDAD,
O QUE PUEDA CAUSAR LA MUERTE O
LESIONES CORPORALES GRAVES SI SE
MANEJA, Y SE COMPRÓ, ARRENDÓ O
REGISTRÓ EN NUEVA JERSEY, PUEDE TENER
DERECHO EN LOS TÉRMINOS DE LA LEY
SOBRE DEFECTOS CONOCIDA COMO
⬙LEMON LAW⬙ DEL ESTADO DE NUEVA
JERSEY A UN REEMBOLSO DEL PRECIO DE
COMPRA O DEL PAGO DEL
ARRENDAMIENTO.

4. Si el mismo defecto sigue existiendo de
manera sustancial después de que el
fabricante ha tenido la última oportunidad de
reparar o corregir dicho defecto, puede
presentar una reclamación de indemnización
en los términos de la ⬙Lemon Law⬙ de Nueva
Jersey.

Aquí le damos un sumario de sus derechos:

SI DESEA MÁS INFORMACIÓN ACERCA DE
SUS DERECHOS Y RECURSOS EN LOS
TÉRMINOS DE ESTA LEY, INCLUIDA LA
DIRECCIÓN DEL FABRICANTE PARA
NOTIFICACIONES DE DEFECTOS, ESTOS
SON LOS DATOS DE CONTACTO: NEW
JERSEY DEPARTAMENT OF LAW AND PUBLIC
SAFETY, DIVISION OF CONSUMER AFFAIRS,
LEMON LAW UNIT, POST OFFICE BOX 45026,
NEWARK, NEW JERSEY 07101, TELÉFONO:
1 973 504-6226.

1. Para tener derecho a una indemnización en
los términos de la ⬙Lemon Law⬙ de Nueva
Jersey, debe dar el fabricante o a su
concesionaria la oportunidad de reparar o
corregir el defecto del vehículo dentro de los
plazos de protección que establece esta ley,
que son las primeras 24,000 millas de
operación o dos años a partir de la fecha de
entrega original, lo que ocurra primero.

BBB Auto Line

2. Si el fabricante o su concesionaria no pueden
arreglar o corregir el defecto en un plazo
razonable, puede tener derecho a devolver el
vehículo y recibir un reembolso íntegro,
menos un descuento por el uso del vehículo.

If your concern is still not resolved to your
satisfaction, BMW NA offers additional
assistance through BBB AUTO LINE in
ARKANSAS, CALIFORNIA, GEORGIA, IDAHO,
IOWA, KENTUCKY, MARYLAND,
MASSACHUSETTS, MINNESOTA,
PENNSYLVANIA, and VIRGINIA. BBB AUTO
LINE is a dispute resolution program
administered by the Council of Better Business
Bureaus. BBB AUTO LINE resolves disputes
through mediation or arbitration. Mediation is an
informal proceeding whereby a neutral third party
(mediator) helps the parties to find an acceptable
resolution. Arbitration is also an informal

3. Se da por sentado que el fabricante o su
concesionaria no pueden reparar o corregir el
defecto si el mismo defecto continúa
existiendo de manera sustancial después de
que el fabricante ha recibido una notificación
del defecto enviada por correo certificado
con acuse de recibo, y ha tenido un última
oportunidad de corregir el defecto o
problema en los 10 días posteriores a la
12

proceeding in which an impartial third party
renders a decision after a hearing at which both
parties have an opportunity to be heard. You can
select mediation or arbitration or both.

Moss Warranty Act, prior resort to the BBB
AUTO LINE is not required by any provision of
the Act.

California Residents

The program is free of charge to you, the
consumer, but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the address
or phone number listed below for more details:

1. BMW OF NORTH AMERICA, LLC (BMW NA)
participates in BBB AUTO LINE, a mediation/
arbitration program administered by the
Council of Better Business Bureaus [3033
Wilson Boulevard, Arlington, Virginia 22201]
through local Better Business Bureaus. The
Arbitration Certification Program of the
California Department of Consumer Affairs
has certified BBB AUTO LINE and BMW.

BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201
1 800 955-5100
If you wish to use the program and you qualify for
participation, you will be required to provide the
following information:
䉯 Your name and address
䉯 The Vehicle Identification Number (VIN)

2. If you have a problem arising under a
BMW NA written warranty, we encourage you
to bring it to our attention. If we are unable to
resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB
AUTO LINE within six (6) months after the
expiration of the warranty.

䉯 The make, model and year of your vehicle
䉯 A description of the problem with your vehicle
BBB AUTO LINE will also ask you for other
information that may help resolve your concerns,
such as the purchase price of your vehicle, any
mileage at the time of purchase, the current
mileage, and copies of repair orders.

3. To file a claim with BBB AUTO LINE, call
1 800 955-5100. There is no charge for the
call.

BBB AUTO LINE will notify you when your claim
has been filed. If you decide to arbitrate, you may
attend the hearing in person or by telephone. You
may bring witnesses and give supporting
evidence. You may also submit your claim in
writing and ask for a decision on the documents
you submit, without attending a hearing. BBB
AUTO LINE will usually render a decision within
40 days from the time you file your complaint.
The decision is binding on BMW NA if you
decide to accept it. BMW NA must comply with
the decision within the time frame specified by
the arbitrator.

4. In order to file a claim with BBB AUTO LINE,
you will have to provide your name and
address, the brand name and Vehicle
Identification Number (VIN) of your vehicle,
and a statement of the nature of your
problem or complaint. You will also be asked
to provide: the approximate date of your
acquisition of the vehicle, the vehicle’s
current mileage, the approximate date and
mileage at the time any problem(s) were first
brought to the attention of BMW NA or one of
our dealers, and a statement of the relief you
are seeking. There is no charge to the
customer in bringing this claim.

Important: You must use BBB AUTO LINE
before asserting in court any rights or remedies
created by the Magnuson Moss Warranty Act,
(The Act) 15 U.S.C. Sec. 2301, et seq. You may
also be required to use BBB AUTO LINE before
seeking remedies under your state’s Lemon Law.
If you choose to seek redress by pursuing rights
and remedies not created by Title 1 of Magnuson

5. BBB AUTO LINE staff may try to help resolve
your dispute through mediation. If mediation
is not successful, or if you do not wish to
participate in mediation, claims within the
program’s jurisdiction may be presented to
an arbitrator at an informal hearing. The
arbitrator’s decision should ordinarily be
13

two or more times by BMW NA or its agents
AND the buyer or lessee has directly
notified BMW NA of the need for the repair
of the nonconformity; OR

issued within 40 days from the time your
complaint is filed; there may be a delay of
7 days if you did not first contact BMW NA
about your problem, or a delay of up to
30 days if the arbitrator requests an
inspection/report by an impartial technical
expert or further investigation and report by
BBB AUTO LINE.

• The same nonconformity has been subject
to repair 4 or more times by BMW NA or its
agents AND the buyer has notified BMW NA
of the need for the repair of the
nonconformity; OR

6. You are required to use BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil Code
Section 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal law.
You are also required to use BBB AUTO LINE
before exercising rights or seeking remedies
created by Title I of the Magnuson-Moss
Warranty Act, 15 U.S.C. sec. 2301 et seq. If
you choose to seek redress by pursuing
rights and remedies not created by California
Civil Code Section 1793.22 or Title I of the
Magnuson-Moss Warranty Act, resort to
BBB AUTO LINE is not required by those
statutes.

• The vehicle is out of service by reason of
repair of nonconformities by BMW NA or its
agents for a cumulative total of more than
30 calendar days after delivery of the vehicle
to the buyer.
NOTICE TO BMW NA AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS:
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
1 800 831-1117
customerrelations@bmwusa.com
8. The following remedies may be sought in
BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under BMW NA’s
written warranty or applicable law.

7. California Civil Code Section 1793.2(d)
requires that, if BMW NA or its representative
is unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW NA may be required to
replace or repurchase the vehicle. California
Civil Code Section 1793.22(b) creates a
presumption that BMW NA has had a
reasonable number of attempts to conform
the vehicle to its applicable express
warranties if, within 18 months from delivery
to the buyer or 18,000 miles on the vehicle’s
odometer, whichever occurs first, one or
more of the following occurs:

9. The following remedies may not be sought in
BBB AUTO LINE: punitive or multiple
damages, attorney’s fees, or consequential
damages other than as provided in California
Civil Code Section 1794(a) and (b).
10. You may reject the decision issued by a BBB
AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further
legal action. The arbitrator’s decision and
any findings will be admissible in a court
action.

• The same nonconformity [a failure to
conform to the written warranty that
substantially impairs the use, value or safety
of the vehicle] results in a condition that is
likely to cause death or serious bodily injury
if the vehicle is driven AND the
nonconformity has been subject to repair
14

11. If you accept the arbitrator’s decision,
BMW NA will be bound by the decision, and
will comply with the decision within a
reasonable time not to exceed 30 days after
we receive notice of your acceptance of the
decision.
12. Please call BBB AUTO LINE at
1 800 955-5100 for further details about the
program. IDAHO Residents IMPORTANT: IF
THIS VEHICLE IS DEFECTIVE, YOU MAY
BE ENTITLED UNDER THE STATE’S
LEMON LAW TO REPLACEMENT OF IT OR
A REFUND OF ITS PURCHASE PRICE OR
YOUR LEASE PAYMENTS. HOWEVER, TO
BE ENTITLED TO REFUND OR
REPLACEMENT, YOU MUST FIRST
NOTIFY THE MANUFACTURER, ITS
AGENT, OR ITS AUTHORIZED DEALER OF
THE PROBLEM IN WRITING AND GIVE
THEM AN OPPORTUNITY TO REPAIR THE
VEHICLE. YOU ALSO HAVE A RIGHT TO
SUBMIT YOUR CASE TO THE CONSUMER
ARBITRATION PROGRAM WHICH THE
MANUFACTURER MUST OFFER IN THIS
STATE.

Special Programs
SOMETIMES BMW OF NORTH AMERICA,
LLC (BMW NA) OFFERS A SPECIAL
ADJUSTMENT PROGRAM TO PAY ALL OR
PART OF THE COST OF CERTAIN REPAIRS
BEYOND THE TERMS OF THE WARRANTY.
CHECK WITH YOUR AUTHORIZED BMW
CENTER TO DETERMINE WHETHER ANY
ADJUSTMENT PROGRAM IS APPLICABLE
TO YOUR MOTOR VEHICLE.

Overview of BMW Limited Warranties

BMW i3 with Range Extender (PZEV)

*The California Emissions Control System Limited Warranty - PZEV applies to all 2014 U.S.specification BMW PZEV vehicles registered in California, Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New York, Rhode Island or Vermont. The 2014 U.S.-specification BMW
PZEV vehicles registered in Delaware, Oregon, Pennsylvania and Washington have a different
emissions warranty; please refer to the California Emission Control Warranty — PZEV beginning on
page 24.
Your vehicle has been specifically adapted and designed to meet the particular operating
conditions and homologation requirements in your country and continental region in order to
deliver the full BMW driving pleasure while the vehicle is operated under those conditions.
If you wish to operate your vehicle in another country or region, you may be required to adapt
your vehicle to meet different prevailing operating conditions and homologation requirements.
You should also be aware of any applicable warranty limitations or exclusions for such country
or region. In such case, please contact the Customer Relations and Services Department for
further information.
The BMW limited warranties apply only to U.S.-specification BMW vehicles and is valid only
when repairs are performed at an authorized U.S. BMW center, subject to all applicable
exclusions or limitations. All other U.S.-specification programs such as Roadside Assistance
and the Maintenance Programs are also valid only in the U.S.

New Vehicle Limited Warranty —
2014 BMW i3 Models (Valid Only
in the U.S.A. including Puerto
Rico)

BMW center’s capacity check concludes that the
net battery capacity is less than 70 percent of its
original nominal value when it was new, this level
of capacity loss is considered excessive.
During the Lithium-Ion High Voltage Battery
Capacity Coverage period, BMW NA will cover
the necessary component repair or replacement
to correct this excessive capacity loss when
performed by an authorized BMW center.

Warrantor
BMW of North America, LLC (BMW NA) warrants
during the Warranty Period the 2014 U.S.specification BMW vehicles distributed by
BMW NA or sold through the BMW NA European
Delivery Program against defects in materials or
workmanship to the first retail purchaser, and
each subsequent purchaser.

Battery performance and durability, including
Lithium-ion high voltage batteries, is
temperature-dependent. While battery capacity
and vehicle range increases in higher
temperatures, colder temperatures will lower the
battery’s capacity and the vehicle’s range.
Extreme high and/or low temperatures will impact
the battery’s service life.

Warranty Begins
Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier.

Other factors will impact the vehicle’s Lithiumion high voltage battery capacity and vehicle
range during operation. These factors include the
selected drive mode, driving and charge cycle
profile, on-board electric consumer usage
(original equipment/BMW and Non-BMW
accessories), frequent, long and/or steep
changes in road topography and the prevailing
road and traffic conditions.

Warranty Period
The warranty period is 48 months or
50,000 miles, whichever occurs first, except for
as noted below.

Warranty Coverage

Lithium-Ion High Voltage Battery
Limited Warranty

To obtain warranty service coverage, the vehicle
must be brought, upon discovery of a defect in
material or workmanship, to the workshop of any
authorized BMW center in the United States
(including Puerto Rico), during normal business
hours.

BMW of North America, LLC (“BMW NA”)
warrants the Lithium-ion high-voltage battery
assembly against defects in materials or
workmanship for a period of 8 years/
100,000 miles, whichever occurs first.

The Lithium-ion high-voltage battery modules
are covered against excessive capacity loss for a
period of 8 years/100,000 miles, whichever
occurs first. This coverage is in addition to the
Lithium-ion high voltage battery’s limited
warranty for defects in materials or workmanship.

The authorized BMW center will, without charge
for parts or labor, either repair or replace the
defective part(s) using new or authorized
remanufactured parts. The decision whether to
repair or replace said part(s) is solely the
prerogative of BMW NA. Parts for which
replacements are made become the property of
BMW NA. In all cases, a reasonable time must be
allowed for warranty repairs to be completed
after the vehicle is received by the authorized
BMW center.

Due to its inherent technical design, the
Lithium-ion high voltage battery’s capacity will
decrease over time and with use. If an authorized

Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.

Lithium-Ion High Voltage Battery
Capacity Coverage

results from negligence, improper operation of
the vehicle, improper repair, lack of or improper
maintenance, environmental influences, flood,
accident or fire damage or road salt corrosion.

All maintenance services must be performed to
keep your warranty coverage valid. It is the
owner’s responsibility to maintain the vehicle as
indicated by the vehicle’s Condition Based
Service (CBS) display and/or as outlined in the
Maintenance Service Summary section of this
booklet. Prior to performing service or repair
work under warranty, when necessary, the owner
must present to the authorized BMW center
proof that the periodic maintenance services
were performed at the required intervals. The
repair invoices/receipts for the completion of
required maintenances services should be
retained for this purpose.

Lithium-ion high-voltage battery that has been
opened or removed from the vehicle by a
non-authorized BMW center during the limited
warranty or the capacity coverage period.
Lithium-ion high-voltage battery damage
resulting from leaving your vehicle for longer than
14 days with a remaining “electric range” of less
than 6 miles.
Damage to paint finish due to stone chips, nicks,
dents, acid rain, industrial fallout, other
environmental influences, and normal
deterioration, such as fading, discoloration, or
loss of luster, improper care/repair of ⬙matte⬙
paint finishes, as well as damage caused by lack
of maintenance, excessive rubbing, the use of
improper cleaners, polishes and/or waxes.

Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New
Vehicle Limited Warranty for defects in material
or workmanship for a period of 10 years,
unlimited mileage from the date of purchase. In
order to be eligible for this coverage, the vehicle
must be a new car retailed in the State of Kansas
and the repair performed by an authorized BMW
center in Kansas.

Maintenance services and parts when replaced
during maintenance such as lubricants, fluids,
replacement of filters, and refrigerant.

Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to the first 2,000 miles on
the vehicle.

Failure to maintain the vehicle properly in
accordance with the instructions in the Owner’s
Manual or the Service section of this Statement,
that results in the failure of any part of the vehicle.

Items which are subject to wear and tear or
deterioration due to driving habits or
conditions, such as brake pads/linings, brake
discs, filters, upholstery, trim and chrome
items, paint finish, glass, and similar items,
their coverage is specifically limited to
defects in material or workmanship.

Modification of the vehicle or installation of any
performance accessories or components
attached to the vehicle which alters the original
engineering and/or operating specifications or
which result in damage to the other original
components, electrical interference, electrical
short, radio static, water leaks and wind noise.

Additionally, wood trim and leather
upholstery have inherent variations in color
and texture, dependent upon being properly
cleaned and maintained. These items may
lighten or darken due to age or exposure to
sunlight; this is not a defect in materials or
workmanship.

Tires are warranted by their respective
manufacturer. See the Tire Warranty Statement
on page 23.
Driving over rough or damaged road surfaces,
as well as debris, curbs and other obstacles
can cause serious damage to wheels, tires
and suspension parts. This is more likely to
occur with low-profile tires that provide less
cushioning between the wheel and the road.
Be careful to avoid road hazards and reduce
your speed, especially if your vehicle is
equipped with low-profile tires.

What is not covered:
Remote control transmitter battery replacement.
Damage, including consequential, to the vehicle
or the Lithium-ion high-voltage battery which
18

Limited Warranty — Rust
Perforation 2014 Models

Non-genuine BMW Parts — While you may elect
to use non-genuine BMW parts for maintenance
or repair services, BMW NA is not obligated to
pay for repairs of the non-genuine BMW parts or
for repairs of any damage resulting from the use
of non-genuine parts.

BMW of North America, LLC (BMW NA) warrants
this original vehicle against defects in materials
or workmanship which will result in rust
perforation for a period of 12-years unlimited
mileage. Coverage begins on the date of first
retail sale or the date the vehicle is first placed
into service as a sales demonstrator, Aftersales
Mobility Program (AMP) Vehicle or company
vehicle, whichever is earlier.

BMW NA will not accept any liability under
this warranty for repair of, or damage caused
by, any parts and accessories not approved
by BMW.
This warranty shall be null and void if the
Vehicle Identification Number (VIN) has been
altered or cannot be read, if the odometer has
been replaced or altered and the true mileage
cannot be determined, if the vehicle has been
declared a total loss or sold for salvage
purposes, or if the vehicle has been used in
any competitive event.

To obtain warranty service coverage, the vehicle
must be brought, upon discovery of any rust
perforation, to the workshop of any authorized
BMW center. This authorized BMW center will,
without charge for parts or labor, either repair or
replace the defective part(s). The decision
whether to repair or replace said part(s) is solely
the prerogative of BMW NA. Parts for which
replacements are made become the property of
BMW NA.

General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.

Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.

THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.

BMW of North America, LLC (BMW NA) makes
no other express warranty on this product except
the new car warranty or the warranty as to the
emission control system.

THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
BMW OF NORTH AMERICA, LLC (BMW NA)
HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR LOSS
OF USE OF THE VEHICLE, FOR ANY BREACH
OF ANY EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.

Some states do not allow limitations on how long
an implied warranty lasts, or the exclusion or
limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.

on page 23), for which the warranty period is
8 years or 80,000 miles, whichever occurs first.

This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state. Any legal claim or action arising
from any express or implied warranty contained
herein must be brought within 12 months of the
date it arises.

Warranty claims must be made as soon as
reasonably possible after a defect is discovered.
To make a claim, the car must be brought to any
authorized BMW center during normal business
hours.

This warranty does not apply to damage
caused by negligence, improper accident
damage repairs, or improper use.

The authorized BMW center will, without charge
for parts or labor (including diagnosis), either
repair or replace the defective part, if any. The
decision whether to repair or replace said parts is
solely the prerogative of BMW NA and must be
expected to correct the failure of the warranted
part. Parts for which replacements are made
become the property of BMW NA. In all cases, a
reasonable time must be allowed for warranty
repairs to be completed after the car is received
by the authorized BMW center.

Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.
For assistance in determining which specific
parts or components of your vehicle are covered
under this warranty, please contact your
authorized BMW center.

Federal Emissions System Defect
Warranty (Valid Only in the U.S.A.
including Puerto Rico)

It is the owner’s responsibility to have all
scheduled inspection and maintenance services
performed (at the owner’s expense), as
prescribed in the maintenance schedule for the
BMW Emission Control System. Service intervals
are computed by the onboard BMW Condition
Based Service system and displayed on the
instrument panel. The instructions for proper
maintenance and use can be found in the
Owner’s Manual. It is strongly recommended that
any replacement parts used for maintenance,
repair or replacement of emission control
systems be certified BMW Service Parts or BMW
Authorized Remanufactured Parts. Without
invalidating this warranty, the owner may elect to
have maintenance, repair or replacement of the
emission control systems performed by any
automotive repair establishment, or elect to use
parts other than certified BMW Service Parts.

This warranty applies only to U.S.-specification
vehicles distributed by BMW of North America,
LLC (BMW NA) or sold through the BMW NA
European Delivery Program.
In accordance with the defect warranty
provisions of section 207(b) of the Clean Air Act,
BMW NA warrants to the first retail purchaser,
and each subsequent purchaser, that the car (a)
was designed, built and equipped so as to
conform, at the time of sale, with all regulations
of the U.S. Environmental Protection Agency
applicable at the time of manufacture and (b) is
free from defects in materials and workmanship
which would cause it to fail to conform with
applicable regulations for a period of 2 years or
24,000 miles, whichever occurs first, except for
specific emission control components (as listed
20

The car or any part of the car, unless a failure
causes the car to fail to conform to applicable
emission regulations.

However, the cost of such service or parts will not
be covered under this warranty, except in
emergency situations. In an emergency situation,
where an authorized BMW center or a warranty
replacement part is not reasonably available
(within 30 days), repairs may be performed at any
available service establishment using any
equivalent part. BMW NA will reimburse the
owner for such emergency repairs (including
labor, parts and diagnosis not to exceed
BMW NA rates for labor, parts, and diagnosis in
said area) that are covered under this warranty.
Replaced parts and paid invoices must be
presented at an authorized BMW center as a
condition of reimbursement for emergency
repairs not performed by an authorized BMW
center.

Any car on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The car, if the Vehicle Identification Number (VIN)
is altered or cannot be read, or if the car has been
declared a total loss or sold for salvage purposes.

General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.

The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of the emission control system. If other than
certified BMW Service Parts or Authorized
Remanufactured Parts are used for maintenance,
repair or replacement of components affecting
emission control, the owner should obtain
assurances that such parts are warranted by their
manufacturer to be equivalent to genuine BMW
parts in performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW parts.

BMW NA HEREBY EXCLUDES INCIDENTAL
AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVENIENCE,
OR LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how long
an implied warranty lasts, or the exclusion or
limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.

However, the use of non-genuine BMW
replacement parts or non-EPA certified parts
does not invalidate the warranty on other
components, unless non-genuine BMW parts or
non-EPA certified parts cause damage to
warranted parts.

These federal warranty provisions also apply to
all vehicles sold in all U.S. states and territories
regardless of whether a state has enacted state
warranty provisions that differ from the federal
provisions.

What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, improper adjustment, modification,
alteration, tampering, disconnection, improper or
inadequate maintenance.
The replacement of maintenance parts, such as
filters and similar items used in required
maintenance services, the repair or replacement
of maintenance parts beyond the first required
inspection/maintenance, or if the part has been
replaced earlier for reasons other than it being
defective.
21

Federal Emissions Performance
Warranty (Valid Only in the U.S.A.
including Puerto Rico)

components (as listed on page 23), for which the
warranty period is 8 years or 80,000 miles,
whichever occurs first.
This warranty is made subject to the terms and
conditions that apply to the Emission Control
System Warranty and the New Vehicle Limited
Warranty.

In those states and jurisdictions that have
established periodic vehicle emissions tests to
encourage proper vehicle maintenance and
require the car to pass an emissions test
approved by the U.S. Environmental Protection
Agency and:

Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.

1. The car was distributed by BMW of North
America, LLC (BMW NA), or sold through the
BMW NA European Delivery Program; and

No claim under this warranty will be denied on
the basis of use of a properly installed EPA
certified emission part for maintenance and
repair.

2. The car has been maintained and operated in
accordance with the instructions for proper
maintenance and use set forth in the Owner’s
Manual supplied with the car; and

A vehicle manufacturer may deny an emission
performance warranty claim on the basis of an
uncertified replacement part used in the
maintenance or repair of a vehicle only if the
vehicle manufacturer presents evidence that the
uncertified replacement part is either defective in
materials or workmanship or not equivalent from
an emission standpoint to the original equipment
part.

3. The car fails to conform to the applicable
emissions standards of the EPA as judged by
an EPA approved emissions test; and
4. The failure to conform results or will result in
the owner of the car having to bear a penalty
or other sanction (including the denial of the
right to use the car) under local state or
federal law if the non-conformity is not
remedied within a specified period of time.

Maintenance, replacement, or repair of
emission control devices and systems may be
performed by any automotive repair
establishment or individual using any
certified part.

Then, in accordance with the provisions of
section 207(b) of the Clean Air Act, BMW NA
warrants that if the car is eligible for coverage
under this warranty, any non-conformities in the
car, which cause it to fail an EPA-approved
emissions test will, without charge for parts or
labor (including diagnosis), be adjusted, repaired,
or replaced, at the option of BMW NA to proper
specifications, in order to make the car comply
with applicable emissions standards. The
decision whether to adjust, repair or replace parts
is solely the prerogative of BMW NA and must
reasonably be expected to correct the failure of
the warranted part.

Immediately after the car has failed an EPA
approved emission short test, your claim can be
made at any authorized BMW center. The
authorized BMW center will honor or deny your
claim within the time period specified by local or
state laws (not to exceed 30 days), to avoid
further penalties or sanctions. If the claim is
denied, the authorized BMW center will notify
you in writing of the reason(s). The authorized
BMW center is required by law to honor the claim
if notice of denial is not received by the owner
within the specified time period.

Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier. This warranty continues for a
period of 2 years or 24,000 miles, whichever
occurs first, except for specific emissions control

You may obtain further information concerning
the emission warranties, or report violations of
warranty terms, by contacting the Director, Field
Operations and Support Division (6406J),
Environmental Protection Agency, 401 M Street,
SW, Washington, D.C. 20460.
22

Notice

The following systems are covered by the
Federal Emission Performance Warranty for a
period of 2-years or 24,000 miles, whichever
occurs first. The specific systems may vary
according to model; therefore, all of the systems
listed may not be used on your vehicle. For
assistance in determining which systems and
specific components within these systems apply
to your vehicle, please contact your authorized
BMW center.

The “National Traffic and Motor Vehicle Safety
Act of 1966” requires manufacturers to be in a
position to contact vehicle owners when a
correction of a safety-related defect or
noncompliance issue with an applicable federal
motor vehicle safety standard becomes
necessary.
Please see the Correcting, Updating or Changing
Vehicle-Related or Ownership Information section.

AIR INDUCTION SYSTEM
IGNITION SYSTEM

Correcting, Updating or Changing
Vehicle-Related or Ownership
Information

EXHAUST SYSTEM
SENSORS/DEVICES

To enable BMW to contact you with important
vehicle product and safety updates, including
vehicles with expired warranty coverage, please
update your vehicle-related or ownership
information by either:

ONBOARD DIAGNOSTIC SYSTEM (OBD)
RELATED PARTS ASSOCIATED WITH THE
ABOVE SYSTEMS
The following components and/or systems are/is
covered under the Federal Emission Warranty for
a period of 8 years or 80,000 miles, whichever
occurs first.

䉯 Logging on at www.bmwusa.com, to access
your My BMW Account (create a new account
as necessary)
䉯 Contacting the BMW Customer Relations and
Services Department at 1 800 831-1117
䉯 Complete and mail the Information Change
Card, located at the back of this booklet

CATALYTIC CONVERTER
ENGINE CONTROL MODULE (INCLUDING
ONBOARD DIAGNOSTIC SYSTEM)
For assistance in determining coverage of the
specific components of the Onboard diagnostic
system, please contact your authorized BMW
center.

Please have your vehicle’s 17-character Vehicle
Identification Number (VIN) available.

Tire Warranty Statement

BMW i3 with Range Extender

Original equipment tires on new BMW vehicles
are warranted by their respective manufacturer
as detailed in the applicable tire manufacturer’s
warranty statement.

The following components and/or systems are
covered under the Federal Emission Warranty for
a period for a period of 15 years or
150,000 miles, whichever occurs first.

The CD ROM BMW provides in the vehicle’s
documents portfolio contains the warranty
statements for the following original equipment
tire manufacturers (as applicable to your vehicle):

AUXILIARY POWER UNIT (APU)

䉯 Bridgestone/Firestone
䉯 Continental
䉯 Goodyear/Dunlop
䉯 Hankook
䉯 Michelin
䉯 Pirelli
23

*The California Emissions Control System
Limited Warranty PZEV applies to all 2014
U.S.-specification BMW PZEV vehicles
registered in California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey, New
York, Rhode Island or Vermont. The PZEV
models registered in Delaware, Oregon,
Pennsylvania or Washington have different
emissions warranty coverage; please refer to the
California Emissions Warranty section beginning
on page 25.

However, we also recommend either contacting
or visiting the specific tire manufacturer’s
website to ensure that you have the most current
tire warranty information that applies to your tires.
Should you have difficulty in obtaining the
applicable warranty service from a tire
manufacturer, your authorized BMW center will
assist you in resolving the situation.
Instructions for proper tire care and maintenance
are contained in the Wheels and Tires section of
your vehicle’s Owner’s Manual.

Your emission control system may include parts
such as the fuel injection system, the ignition
system, catalytic converter, and engine
computer. Also included may be hoses, belts,
connectors and other emission-related
assemblies.

California Emission Control
Warranty — PZEV
The 2014 BMW i3 with Range Extender is
certified to California’s stringent Super Ultra Low
Emission Vehicle (SULEV) standards and also
qualifies as a Type II Zero Emission Vehicle with
Range Extender (Type IIx ZEV) under the
California Air Resources Board Zero Emission
Vehicle program. In addition to very low tailpipe
and zero-evaporative emissions, this certification
includes a unique Partial Zero Emission Vehicle
(PZEV) warranty when the vehicle is registered in
California, Connecticut and certain other states.
PZEV models registered in Delaware, Oregon,
Pennsylvania and Washington have different
emissions warranty coverage as outlined on
page 25.

Where a warrantable condition exists, BMW NA
will repair your vehicle at no cost to you including
diagnosis, parts and labor.

Manufacturer’s Warranty Coverage
(California, Connecticut, Maine,
Maryland, Massachusetts, New
Jersey, New York, Rhode Island, or
Vermont ONLY):
– For 15 years or 150,000 miles, whichever
occurs first**:
**Except High Voltage Battery (Traction Battery),
which is covered for 10 years, or 150,000 miles,
whichever occurs first.

The emission certification standard can be
verified on the Vehicle Emission Control
Information label located in the engine
compartment. A representative label is shown on
page 1.

1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will be
made by BMW NA to ensure that your vehicle
passes the inspection. This is your emission
control system PERFORMANCE
WARRANTY.

California Emission Control
Warranty Statement PZEV* Your
Warranty Rights and Obligations
The California Air Resources Board and BMW of
North America, LLC (BMW NA) are pleased to
explain the emission control system warranty on
your 2014 vehicle. In California, new motor
vehicles must be designed, built and equipped to
meet the State’s stringent anti-smog standards.
BMW NA must warrant the emission control
system on your vehicle for the periods of time
listed below provided there has been no abuse,
neglect or improper maintenance of your vehicle.

2. If any emission-related part on your vehicle is
defective, the part will be repaired or replaced
by BMW NA. This is your emission control
system DEFECTS WARRANTY.

Manufacturer’s Warranty Coverage
(Delaware, Oregon, Pennsylvania,
and Washington ONLY):

If you have any questions regarding your warranty
rights and responsibilities, you should contact:
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227

– For 3 years or 50,000 miles, whichever occurs
first:
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will be
made by BMW NA to ensure that your vehicle
passes the inspection. This is your emission
control system PERFORMANCE
WARRANTY.

Telephone: 1 800 831-1117
Email: customerrelations@bmwusa.com
Website: www.bmwusa.com
or the
California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731

2. If any emission-related part on your vehicle is
defective, the part will be repaired or replaced
by BMW NA. This is your emission control
system DEFECTS WARRANTY.
– For 7 years or 70,000 miles, whichever occurs
first:
If an emission-related part specially noted on
page 28 as having coverage for 7 years or
70,000 miles is defective, the part will be
repaired or replaced by BMW NA. This is your
long-term emission control system DEFECTS
WARRANTY.

California Emission Control
System Limited Warranty PZEV*
This warranty applies to California certified
vehicles distributed by BMW of North America
(BMW NA) or sold through the BMW NA
European Delivery Program, registered and
operated primarily in California, Connecticut,
Maine, Maryland, Massachusetts, New
Jersey, New York, Rhode Island or Vermont.
*The California Emissions Control System
Limited Warranty PZEV applies to all 2014
U.S.-specification BMW PZEV vehicles
registered in California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey, New
York, Rhode Island or Vermont.

Owner’s Warranty Responsibilities:
– As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner’s Manual. BMW NA
recommends that you retain all receipts
covering maintenance on your vehicle, but
BMW NA cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
– You are responsible for presenting your vehicle
to an authorized BMW center as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
– As the vehicle owner, you should also be aware
that BMW NA may deny your warranty
coverage if your vehicle or part has failed due to
abuse, neglect, improper maintenance or
unapproved modifications.

BMW NA warrants to the original purchaser and
each subsequent owner that the vehicle is:
a. designed, built and equipped so as to
conform with the applicable California Air
Resources Board emission standards.
b. free from defects in materials and workmanship
which cause any part that can affect emissions
to fail to conform with applicable requirements
or to fail a California Smog Check test or EPA
approved short test for a period of 15 years or
150,000 miles, whichever occurs first.
c. free from defects in materials and
workmanship in emission related parts for a
period of 15 years or 150,000 miles,
whichever occurs first.
25

For vehicles registered and operated
primarily in Delaware, Oregon, Pennsylvania,
or Washington, BMW NA warrants to the
original purchaser and each subsequent owner
that the vehicle is:

section of this Statement. BMW NA may repair a
part in lieu of replacing it when performing
warranty repairs. Parts for which replacements
are made become the property of BMW NA.
A repair performed as the result of a Smog Check
test failure due to a defect in a part, which is
warranted for 15 years/150,000 miles, is covered.

a. designed, built and equipped so as to
conform with the applicable California Air
Resources Board emission standards.

Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.

b. free from defects in materials and
workmanship which cause any part that can
affect emissions to fail to conform with
applicable requirements or to fail a California
Smog Check test or EPA approved short test
for a period of 3 years or 50,000 miles,
whichever occurs first.

In all cases, a reasonable time, not to exceed
30 days, must be allowed for a warranty repair to
be completed, after the car is received by the
authorized BMW center.
It is the owner’s responsibility to have all required
maintenance services performed (at the owner’s
expense), as prescribed in the maintenance
schedule for the BMW Emission Control System.
Service intervals are computed by the Condition
Based Service system and displayed on the
instrument panel.

c. free from defects in materials and
workmanship in emission related parts, which
are contained in the California Emission
Warranty Parts List on page 28, for a period of
7 years or 70,000 miles, whichever occurs
first.

However, BMW NA will not deny your warranty
repair claims solely because you do not have
maintenance records or you did not perform the
required maintenance unless BMW NA
demonstrates that such lack of required
maintenance is a direct cause of the emission
control system failure. The instructions for
required maintenance and use can be found in
the Owner’s Manual and in the Service section of
this Statement.

Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier.
To obtain service under this warranty, the vehicle
must be brought, upon failure of a Smog Check
test or upon discovery of the defect, to the
workshop of any authorized BMW center, during
normal business hours. The authorized BMW
center will honor or deny your claim within
30 days. If the claim is denied, the authorized
BMW center will notify you in writing of the
reason(s). The authorized BMW center is
required by law to honor the claim if notice is not
given to the owner within 30 days.

It is strongly recommended that any replacement
parts used for maintenance, repair or
replacement of emission control systems be
genuine BMW Service Parts or BMW Authorized
Remanufactured Parts. Without invalidating this
warranty, the owner may elect to have
maintenance, repair or replacement of the
emission control systems performed by any
automotive repair establishment, or elect to use
parts other than BMW Authorized
Remanufactured or genuine BMW Service Parts.
However, the cost of such service or parts will not
be covered under this warranty, except in
emergency situations. In an emergency situation,
where an authorized BMW center is not
reasonably available or a warranty replacement
part is not available within 30 days, repairs may

The authorized BMW center will, without charge
for parts or labor (including diagnosis), either
adjust, repair or replace the defective part and
other parts affected by the failure of the
warranted part, if any. If your vehicle failed the
California Smog Check test or an EPA approved
short test, then BMW NA will repair your vehicle
so that it will pass this test. Items that require
scheduled replacement are warranted up to the
replacement interval specified in the Service
26

The replacement of maintenance parts, such as
spark plugs, filters and similar items used in
required maintenance services or the repair or
replacement of maintenance parts beyond the
first replacement interval.

be performed at any available service
establishment or by any individual using any
replacement part.
A repair not completed within 30 days
constitutes an emergency. BMW NA will
reimburse the owner for such emergency repairs
(including labor, parts and diagnosis not to
exceed BMW suggested retail price for all
warranted parts replaced and labor charges
based on the manufacturer’s recommended time
allowance for the warranty repair and the
geographically appropriate hourly labor rate) that
are covered under this warranty. Replaced parts
and paid invoices must be presented to an
authorized BMW center as a condition of
reimbursement for emergency repairs not
performed by an authorized BMW center.

Any car on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The car, if the Vehicle Identification Number (VIN)
is altered or cannot be determined, or if the car
has been declared a total loss or sold for salvage
purposes.

General
The warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state.

The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of emission control systems. If other than
genuine BMW Service Parts or Authorized
Remanufactured Parts are used for maintenance,
repair or replacement of components affecting
emission control, the owner should obtain
assurances that such parts are warranted by their
manufacturer to be equivalent to genuine BMW
parts in performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW parts.

THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
BMW OF NORTH AMERICA HEREBY
EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR LOSS
OF USE OF THE VEHICLE, FOR ANY BREACH
OF ANY EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.

However, the use of non-genuine BMW
replacement parts does not invalidate the
warranty on other components, unless
non-genuine BMW parts cause damage to
warranted parts.

For assistance in determining which parts are
covered by this warranty, please contact your
authorized BMW center or the BMW NA
Customer Relations and Services Department at
1 800 831-1117. You may obtain further
information concerning the emissions warranty
or report violations of warranty terms by
contacting Air Resources Board (ARB), Mobile
Source Operations Division, 9528 Telstar
Avenue, El Monte, CA 91731. Please include the
title of the BMW service department head and
telephone number.

What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, modification, alteration, tampering,
disconnection, improper or inadequate
maintenance, except if performed by an
authorized BMW center doing warranty repair
work, use of leaded fuel or fuel other than as
specified in the Owner’s Manual.

California Emission Warranty Parts List
The following components are covered on the applicable vehicles for defects by the California Emission
Control System Limited Warranty for a period of 15 years or 150,000 miles, or a period of 7 years or
70,000 miles, whichever occurs first, subject to all applicable exclusions and limitations as indicated in
the table below:
Models:

Coverage:

BMW i3
without Range
Extender

BMW i3 with
Range
Extender

BMW i3 with
Range
Extender
(DE, OR, PA &
WA only)

—

15 Years
150,000 miles²

7 Years
70,000 miles

Auxiliary Power Unit (APU)

—

•

•³

Catalytic Converter

—

•

DSC (Dynamic Stability Control Unit)

See¹

•

Electric A/C Compressor

See¹

•

EME (Electric Motor Control Unit)

See¹

•

Fuel Tank

—

•

REME (Range Extender Control Unit)

—

•

SME (High Voltage Battery Control Unit)

See¹

•

SME Cooling Fan

See¹

•

Starter-Generator

—

•

All other emission-related parts

—

•

The following component is covered on the applicable vehicles for defects by the California Emission
Control System Limited Warranty for a period of 10 years or 150,000 miles, or a period of 7 years or
70,000 miles, whichever occurs first, subject to all applicable exclusions and limitations as indicated in
the table below:
Models:

Coverage:
High Voltage Battery (Traction Battery)

BMW i3
without Range
Extender

BMW i3 with
Range
Extender

BMW i3 with
Range
Extender
(DE, OR, PA &
WA only)

—

10 Years
150,000 miles²

7 Years
70,000 miles

See¹

•

•¹

¹For the applicable or other warranty and coverage information, please refer to the New Vehicle Limited
Warranty statement on pages 17 to 19.
²The California Emission Control System Limited Warranty coverage periods of 15 years/150,000 miles
and 10 years/150,000 miles, as noted above, apply to vehicles registered in California, Connecticut,
Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, or Vermont.
³The Auxiliary Power Unit (APU) is covered for 15 years/150,000 miles, whichever occurs first, in all
States including Puerto Rico. Please refer to the Federal Emission Warranty statement on
pages 20 to 23.

Notes:

For immediate updates or if there are no cards left, please contact the
BMW Customer Relations Center at: 1-800-831-1117.

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Page 1

NO POSTAGE
NECESSARY
IF MAILED IN
THE
UNITED STATES

BUSINESS REPLY MAIL
FIRST CLASSMAIL PERMIT NO. 131 WESTWOOD, NJ

BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-9868
Attn: Customer Satisfaction

NO POSTAGE
NECESSARY
IF MAILED IN
THE
UNITED STATES

BUSINESS REPLY MAIL
FIRST CLASSMAIL PERMITNO.131 WESTWOOD, NJ

BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-9868
Attn: Customer Satisfaction

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3:18 PM

Page 2

Information Change Card
Please print new owner or update your customer information
For immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.

Please Check One:

Address Change

Mr. Mrs. Ms.
Address:

Ownership Change

Last Name

Number

Middle Initial

Street
State

City

First Name

Zip

Apt./Suite
AM Phone

PM Phone
Cell Phone

Comments

VIN

Current Date: _________________________________________
Date of Change of Status: ______________________________
Sold Privately (Print name & address of new owner above, if known)

The information provided by you will be used by BMW to update
new owner and customer information. Rest assured that we will
not rent or sell your personal information to anyone. To see our
privacy policy please go to www.bmwusa.com/about/privacy.html
or call 800-831-1117 to request a copy.

Purchased Privately
Traded
Lease Ended
Gifted

Exported
Destroyed
Stolen
Never Owned

Please Check One:

Address Change

Mr. Mrs. Ms.
Address:
City

Ownership Change

Last Name

Number

First Name

Middle Initial

Street
State

Zip

Apt./Suite
AM Phone

PM Phone
Cell Phone

Comments

VIN

Current Date: _________________________________________
Date of Change of Status: ______________________________
Sold Privately (Print name & address of new owner above, if known)

Purchased Privately
Traded
Lease Ended
Gifted

Exported
Destroyed
Stolen
Never Owned

Owner/Driver Information:
Name

______________________________________________________________________

Address ______________________________________________________________________

______________________________________________________________________

Owner/Driver Telephones:
Business ______________________________________________________________________
Home

______________________________________________________________________

Model

BMW i3
2014
_________________________________________________
Year_______________

More about BMW i

Service and
Warranty
Information

bmwusa.com/i
1-800-334-4BMW

2014
BMW i3

© 2014BMW of North America, LLC
Woodcliff Lake, New Jersey 07677
The BMW name, model names and logo are registered trademarks.
Printed in U.S.A. 06/14
SD92-462

European vehicles and products may be shown.

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Bmw I3 Service And Warranty Information

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