User manual
OWNER’S GUIDE • DANISH GUIDE • GERMAN GUIDE • DUTCH
GUIDE • SPANISH GUIDE • FINNISH GUIDE • FRENCH GUIDE •
ITALIAN GUIDE • HUNGARIAN GUIDE • NORWEGIAN GUIDE •
POLISH GUIDE • SWEDISH GUIDE • THAI GUIDE • KOREAN GUIDE
• S CHINESE GUIDE • T CHINESE GUIDE • JAPANESE GUIDE •
ARABIC GUIDE
QUIETCOMFORT 3 5
FPO
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IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety and use instructions.
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Only use attachments/accessories specified by the manufacturer.
9. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way,
such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
WARNINGS/CAUTIONS
• Do NOT use the headphones at a high volume for any extended period.
–To avoid hearing damage, use your headphones at a comfortable, moderate volume level.
–Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up
gradually until you reach a comfortable listening level.
• Do NOT use your headphones while driving for phone calls or any other purpose.
• Do NOT use the headphones with noise canceling on at any time the inability to hear surrounding sounds may present
a danger to yourself or others, e.g., while riding a bicycle or walking in or near trac, a construction site or railroad,
etc.
–Remove the headphones, or use the headphones with noise canceling o and adjust your volume, to ensure you can
hear surrounding sounds, including alarms and warning signals.
–Be aware of how sounds that you rely on as reminders or warnings may vary in character when using the
headphones.
• Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones o and contact
Bose customer service.
• Remove headphones immediately if you experience a warming sensation or loss of audio.
• Do NOT use mobile phone adapters to connect headphones to airplane seat jacks, as this could result in injury or
property damage due to overheating.
• Do NOT use the headphones as aviation communication headsets except in case of emergency.
–No incoming audio will be heard with a discharged or improperly installed battery. This could result in the potential
of missed communications while piloting an aircraft.
–Extremely loud ambient noise levels common to many propeller-driven aircraft may impair your ability to receive
incoming audio communications, particularly during takeo and climb out.
–The headphones are not engineered for noise conditions, altitude, temperature or other environmental conditions
common in non-commercial aircraft, resulting in possible interference to critical communications.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device.
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IMPORTANT SAFETY INSTRUCTIONS
WARNINGS/CAUTIONS
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL,
CSA, VDE, CCC).
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this
equipment.
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s).Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population.
It must not be co-located or operating in conjunction with any other antenna or transmitter.
Meets IDA Requirements.
CAN ICES-3 (B)/NMB-3(B)
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the
NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found,
the user shall cease operating immediately until no interference is achieved. The said legal communications means radio
communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC and all other EU directive requirements. The complete declaration of
conformity can be found at: www.Bose.com/compliance
Please dispose of used batteries properly, following local regulations. Do not incinerate.
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REGULATORY INFORMATION
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product,
contact your local municipality, disposal service, or the shop where you bought this product.
Removal of the rechargeable lithium ion battery in this product should be conducted only by a qualified professional.
Please contact your local Bose retailer or see http://products.bose.com/static/compliance/index.html for further
information.
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part
is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of
GB/T 26572.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “5” is 2005 or 2015.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose GP, Castleblayney Road, Carrickmacross, County Monaghan, Ireland
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
©2013 CSR plc and its group of companies. The aptX® mark and the aptX logo are trademarks of CSR plc or one of its
group companies and may be registered in one or more jurisdictions.
App Store is a service mark of Apple Inc.
Android and Google Play are trademarks of Google Inc.
BlackBerry, BlackBerry Compatible and related marks are the property of BlackBerry Limited (RIM) and are registered
and/or used in the U.S. and elsewhere. Used under license. BlackBerry is not responsible for the sale or use of this
product and its compliance with safety and regulatory standards.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
©2016 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior
written permission.
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CONTENTS
Getting Started
Unpacking ............................................................................................................................ 7
Headphone components ................................................................................................ 8
Powering on your headphones .................................................................................... 9
Using noise reduction only .................................................................................... 9
Charging the Battery
Connecting the USB cable ............................................................................................ 10
Checking the battery ....................................................................................................... 10
Headphone Status Indicators
Bluetooth® indicator ( ) ....................................................................................... 11
Battery indicator ( ) ............................................................................................. 11
Voice Prompts
Pre-installed languages .................................................................................................. 12
Changing the language .................................................................................................. 12
Disabling voice prompts................................................................................................. 12
Bluetooth®
About Bluetooth® wireless technology ..................................................................... 13
Choosing your pairing method ............................................................................ 13
Pairing your Bluetooth® device .................................................................................... 14
Pairing your Bluetooth® device with NFC ................................................................ 15
Disconnecting a Bluetooth® device ............................................................................ 16
Reconnecting a Bluetooth® device ............................................................................. 16
Managing Multiple Connections
Switching between two connected Bluetooth® devices ............................ 17
Identifying connected Bluetooth® devices ...................................................... 17
Connecting a Bluetooth® device from the headphone pairing list ........ 17
Clearing the headphone pairing list .................................................................. 17
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CONTENTS
Headphone Controls
Media playback and volume functions ..................................................................... 18
Call functions ...................................................................................................................... 19
Connecting a Device to the AUX Connector
Using the back-up audio cable .................................................................................... 20
Care and Maintenance
Storing your headphones .............................................................................................. 21
Cleaning your headphones ........................................................................................... 21
Replacement parts and accessories .......................................................................... 22
Limited Warranty .............................................................................................................. 22
Technical Information ...................................................................................................... 22
Troubleshooting ........................................................................ 23
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GETTING STARTED
Unpacking
Carefully unpack the carton and confirm that the following parts are included:
Bose® QuietComfort 35 wireless headphones Carry case
USB charging cable Back-up audio cable Airline adapter
If any part of the headphones appears to be damaged, do not attempt to use it.
Contact your authorized Bose dealer immediately or call Bose customer service.
For contact information, refer to the quick start guide in the carton.
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GETTING STARTED
Headphone components
USB charging
connector
Headphone controls Microphone
Back-up
audio cable
connector
NFC touchpoint
Power/Bluetooth
button
(three-position)
Battery and
Bluetooth®
indicators
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GETTING STARTED
Headphone components
USB charging
connector
Headphone controls Microphone
Back-up
audio cable
connector
NFC touchpoint
Power/Bluetooth
button
(three-position)
Battery and
Bluetooth®
indicators
Powering on your headphones
Slide to the right.
Using noise reduction only
Noise reduction is activated when you power on the headphones:
• If connected to a Bluetooth® device, pause audio.
• If not connected, slide to and release until your hear “Bluetooth o.”
If the headphone battery is depleted, you cannot use noise reduction.
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CHARGING THE BATTERY
Connecting the USB cable
1. Plug the small end of the USB cable into the micro-USB connector on the
right earcup.
2. Plug the other end into a USB wall charger or computer that is powered on.
While charging, the battery indicator blinks amber.
When the battery is fully charged, the battery indicator glows green.
Checking the battery
Each time you power on the headphones, the voice prompt announces the headphone
battery charge level. To visually check the battery, the indicator is l ocated on the right
earcup.
While the headphones are in use, the battery indicator blinks red when the battery
needs charging. For more information, see “Headphone Status Indicators” on
page 5.
If you are connected to an iOS device, the device displays the headphone battery charge
level near the upper right corner of the screen.
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HEADPHONE STATUS INDICATORS
The battery and Bluetooth® indicators are located on the right earcup.
Bluetooth indicator Battery indicator
Bluetooth® indicator ( )
Indicator activity System state
Blinking blue Ready to pair
Blinking white Connecting
Solid white Connected
Battery indicator ( )
Indicator activity System state
Green Medium to full charge
Amber Low charge
Blinking red Need to charge
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VOICE PROMPTS
Voice prompts guide you through the Bluetooth® pairing and connecting
processes.
Pre-installed languages
• English • German • Portuguese • Polish
• Spanish • Japanese • Dutch • Swedish
• French • Italian • Russian • Korean
To download another language
Go to: updates.Bose.com/QC35. If your language is not available, see
“Disabling voice prompts”.
Changing the language
1. Press and hold and simultaneously until you hear the voice prompt for the
first language option.
2. Press or to scroll through the languages.
3. When you hear your language, press and hold to select.
Disabling voice prompts
Press and hold and simultaneously until you hear “Voice prompts o.”
Note: Repeat to re-enable voice prompts.
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BLUETOOTH®
About Bluetooth® wireless technology
Bluetooth® wireless technology lets you stream music from Bluetooth smartphones,
tablets, computers or other audio devices to your headphones. Before you can stream
music from a Bluetooth device, you must pair the device with your headphones.
Choosing your pairing method
You can pair your Bluetooth® device with your headphones using Bluetooth wireless
technology or Near Field Communication (NFC).
What is NFC?
NFC is a technology that enables Bluetooth devices to establish wireless communication
with each other by simply touching the devices together. Refer to your device owner’s
guide to see if your model supports NFC.
If your Bluetooth device does not support
NFC or if you are unsure:
Follow the instructions for Bluetooth pairing
on page 14.
If your device supports Bluetooth pairing
via NFC:
Follow the instructions for NFC pairing on
page 15.
Note: If your device supports Bluetooth pairing via NFC, you can use either
pairing method.
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BLUETOOTH®
Pairing your Bluetooth® device
1. Slide the Power/Bluetooth® button ( ) to the Bluetooth® symbol ( ) and hold until
you hear “Ready to pair” or the Bluetooth indicator blinks blue.
2. On your device, make sure the Bluetooth feature is on.
Tip: The Bluetooth menu is usually found in the Settings menu.
3. Select your Bose® QuietControl® headphones from the device list.
Once paired, you hear “Connected to <device name>” or the Bluetooth indicator
glows solid white.
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BLUETOOTH®
Pairing your Bluetooth® device with NFC
1. Power on the headphones.
2. Unlock your device and turn on the Bluetooth and NFC features. Refer to the owner’s
guide for your device to learn more about these features.
3. Tap the NFC touchpoint on your device to the NFC touchpoint on your headphones.
Your device may prompt you to accept pairing.
Once paired, you hear “Connected to <device name>” or the Bluetooth indicator
glows solid white.
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BLUETOOTH®
Disconnecting a Bluetooth® device
• Turn o the Bluetooth® feature on your device.
• If your device supports Bluetooth pairing via NFC, tap the NFC touchpoint on your
device to the NFC touchpoint on your headphones.
Reconnecting a Bluetooth® device
• When powered on, the headphones try to reconnect with the two most recently
connected devices. Make sure the devices are within range and powered on.
• If your device supports Bluetooth pairing via NFC, tap the NFC touchpoint on your
device to the NFC touchpoint on your headphones.
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MANAGING MULTIPLE CONNECTIONS
Your headphones can remember up to eight paired Bluetooth® devices in its pairing list
and can be actively connected to two devices at a time.
Note: You can only play audio from one device at a time.
Switching between two connected Bluetooth® devices
1. Pause audio on your first Bluetooth device.
2. Play audio on your second Bluetooth device.
Identifying connected Bluetooth® devices
Slide to and release to hear which device is currently connected.
Connecting a Bluetooth® device from the headphone
pairing list
1. Slide to and release to hear which device is connected.
2. Within two seconds, slide to and release again to connect to the next device in
the headphone pairing list. Repeat until you hear the correct device name.
3. Play audio on the connected Bluetooth device.
Clearing the headphone pairing list
1. Slide to and hold for 10 seconds, until you hear “Bluetooth® device list cleared.”
2. Delete your Bose® QuietControl® headphones from the Bluetooth list on your device.
All Bluetooth devices are cleared and the headphones are ready to pair a new
device.
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HEADPHONE CONTROLS
The headphone controls are located on the side of the right earcup.
Volume up
Multi-function button
Volume down
Media playback and volume functions
Function What to do
Play/Pause Press
Skip Forward Press twice quickly.
Fast Forward Press twice quickly and hold the second press.
Skip Backward Press three times quickly.
Rewind Press three times quickly and hold the third press.
Volume Up Press
Volume Down Press
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HEADPHONE CONTROLS
Call functions
Function What to do
Answer a call Press
End a call Press
Decline an incoming call Press and hold for two seconds.
Answer a second incoming call
and put the current call on hold
While on a call, press once.
Decline a second incoming call
and stay on current call
While on a call, press and hold for two seconds.
Transfer call from headphones
to phone
While on a call, press and hold for three seconds.
Switch between two calls With two active calls, press twice.
Create a conference call With two active calls, press and hold for three seconds.
Activate voice control Press and hold
Refer to the owner’s guide for your device for more
information.
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CONNECTING A DEVICE TO THE AUX CONNECTOR
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Using the back-up audio cable
Use the supplied back-up audio cable to connect a non-wireless device, or if the head-
phone battery is depleted.
1. Plug the audio cable into the connector on the left earcup.
2. Plug the audio cable into the connector on the device.
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CARE AND MAINTENANCE
Storing your headphones
The earcups rotate for easy, convenient storage. Place the headphones flat into the case
with the earcups surrounding the two soft dividers.
• Be sure to turn o the headphones when not in use.
• Before storing the headphones for more than a few months, be sure the battery is
fully charged.
Cleaning your headphones
The headphones do not require scheduled cleaning. Should cleaning be necessary,
simply wipe the outside surfaces with a soft, dry cloth. Do not allow moisture to get
inside the earcups or the audio input connector. Do not use liquids or sprays.
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CARE AND MAINTENANCE
Replacement parts and accessories
You can purchase accessories from your Bose® dealer, at global.Bose.com, or by placing
an order over the phone.
• To contact Bose directly, visit: global.Bose.com
• US only: owners.Bose.com/QC35
Limited Warranty
Your Bose® QuietComfort® 35 wireless around-ear headphones are covered by a limited
warranty. Details of the limited warranty are provided on the product registration card
that is included in the carton. Please refer to the card for instructions on how to register.
Failure to register will not aect your limited
warranty rights.
The warranty information provided with this product does not apply in
Australia and New Zealand. See our website at www.bose.com.au/warranty or
www.bose.co.nz/warranty for details of the Australia and New Zealand warranty.
Technical Information
Input Rating: 5VDC 1A
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TROUBLESHOOTING
Problem What to do
Headphones do not
power on
• Power on the headphones (see page 9).
• Charge the battery.
Headphones do not
connect with Bluetooth®
device
• Disconnect the back-up audio cable.
• Disconnect the USB charging cable.
• On your Bluetooth device:
-Turn the Bluetooth feature o and then on.
-Delete your Bose® QuietControl® headphones from the
Bluetooth list on your device. Pair again.
• Move your Bluetooth device closer to the headphones and away
from any interference or obstructions.
• Pair a dierent Bluetooth device (see page 14).
• Visit owners.Bose.com/QC35 to see how-to videos
(US and Canada only).
• Clear the headphone pairing list: Slide to and hold for 10
seconds. Delete your Bose® QuietControl® headphones from the
Bluetooth list on your device. Pair again.
Headphones do not pair
with NFC
• Make sure your device supports Bluetooth pairing via NFC.
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your Bluetooth device to
the NFC touchpoint on the headphones.
No sound • Power on the headphones and charge the battery.
• Increase the volume on your headphones, your Bluetooth device
and music source.
• Slide to and release to hear the connected device. Make sure
you are using the correct device.
• Move your Bluetooth device closer to the headphones and away
from any interference or obstructions.
• Use a dierent music source.
• Pair a dierent Bluetooth device (see page 14).
• If two Bluetooth devices are connected, pause your other
device first.
• If two Bluetooth devices are connected, move the devices within
range of the headphones (30 ft. or 10 m).
Poor sound quality • Use a dierent music source.
• Pair a dierent Bluetooth® device.
• Disconnect the second device.
• Move your Bluetooth device closer to the headphones and away
from any interference or obstructions.
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TROUBLESHOOTING
Problem What to do
No audio from a device
connected by the back-up
audio cable
• Power on your device and play music.
• Secure the ends of the back-up audio cable.
• Increase the volume on your headphones, your Bluetooth device
and music source.
• Connect a dierent device.
Poor sound quality from
a device connected by
audio cable
• Secure the ends of the back-up audio cable.
• Connect another device.
Headphones won’t charge • Secure the ends of the USB charging cable.
• If your headphones have been exposed to high temperatures,
let the headphones cool and try charging again.
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©2016 Bose Corporation, The Mountain,
Framingham, MA 01701-9168 USA
AMXXXXXX Rev. XX
FPO