Bose St300 Og ENG
773965_og_soundtouch-300-soundbar_en SoundTouch soundbar system
User Manual: Bose SoundTouch soundbar system
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Page Count: 54
OWNER’S GUIDE • BRUGERVEJLEDNING
BEDIENUNGSANLEITUNG • GEBRUIKERSHANDLEIDING
GUÍA DEL USUARIO • KÄYTTÖOHJE • NOTICE D’UTILISATION
MANUALE DI ISTRUZIONI • KEZELÉSI ÚTMUTATÓ
BRUKERVEILEDNING • PODRĘCZNIK UŻYTKOWNIKA
MANUAL DO PROPRIETÁRIO • BRUKSANVISNING
• • • • •
SOUNDTOUCH® 300
SOUNDBAR
2 - ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety and use instructions.
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
9. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
10. Only use attachments/accessories specified by the manufacturer.
11. Unplug this apparatus during lightning storms or when unused for long periods of time.
12. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way,
such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
ENGLISH - 3
IMPORTANT SAFETY INSTRUCTIONS
WARNINGS/CAUTIONS
This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that
may present a risk of electrical shock.
This symbol on the product means there are important operating and maintenance instructions in this guide.
This product contains a tempered glass surface. Use caution to avoid impact. In the event of breakage, use care
in handling broken glass.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device.
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases, on or
near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on or
near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use a power inverter with this product.
• Do NOT use in vehicles or boats.
• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.
仅适用于 2000m 以下地区安全使用
Use at altitude less than 2000 meters only.
• The WB-300 wall bracket is only for use with the SoundTouch® 300 soundbar.
• Only use the mounting hardware supplied with this product.
• Do not mount on surfaces that are not sturdy, or that have hazards concealed behind them, such as electrical wiring or
plumbing. If you are not sure about installing the bracket, contact a qualified professional installer. Ensure the bracket
is installed according to local building codes.
• Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a wall
cavity or in an enclosed cabinet.
• Do not place or install the bracket or product near any heat sources, such as fireplaces, radiators, heat registers or
other apparatus (including amplifiers) that produce heat.
• The product label is located on the back of the soundbar.
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REGULATORY INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this
equipment.
This device complies with part 15 of the FCC Rules with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population.
This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This device for operation in the 5150 – 5250 MHz is for indoor use only to reduce the potential for harmful interference
to co-channel mobile satellite systems.
W52/W53 Indoor Only
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the
NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found,
the user shall cease operating immediately until no interference is achieved. The said legal communications means radio
communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
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REGULATORY INFORMATION
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete
declaration of conformity can be found at: www.Bose.com/compliance
Frequency band of operation 2400 to 2480 MHz:
• Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP.
• Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
Frequency band of operation 5150 to 5175 MHz:
• Wi-Fi: Maximum transmit power per EN301893 standard.
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human
health and the environment. For more information on disposal and recycling of this product,
contact your local municipality, disposal service, or the shop where you bought this product.
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part
is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
Taiwan Restriction of Hazardous Substances Table
Equipment name: Bose® SoundTouch® 300 soundbar, Type designation: 421650
Restricted substances and its chemical symbols
Unit Lead
(Pb) Mercury (Hg) Cadmium (Cd) Hexavalent
chromium (Cr+6)
Polybrominated
biphenyls (PBB)
Polybrominated
diphenyl ethers (PBDE)
PCBs -○ ○ ○ ○ ○
Metal Parts -○ ○ ○ ○ ○
Plastic Parts ○ ○ ○ ○ ○ ○
Speakers -○ ○ ○ ○ ○
Cables -○ ○ ○ ○ ○
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value
of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.
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REGULATORY INFORMATION
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “7” is 2007 or 2017.
Amazon, Kindle, Fire and all related logos are trademarks of Amazon, Inc. or its aliates.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service
mark of Apple Inc.
Android, Google Play, and the Google Play logo are trademarks of Google Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license.
Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. DTS, the
Symbol, DTS in combination with the Symbol, and DTS Digital Surround are registered trademarks or
trademarks of DTS, Inc. in the United States and/or other countries. ©DTS, Inc. All Rights Reserved.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or
registered trademarks of HDMI Licensing LLC in the United States and other countries.
This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology
outside of this product is prohibited without a license from Microsoft.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
SoundTouch and the wireless note design are registered trademarks of Bose Corporation in the U.S. and other countries.
This product incorporates Spotify software which is subject to 3rd party licenses found here:
www.spotify.com/connect/third-party-licenses
Spotify is a registered trademark of Spotify AB.
Designed with UEI Technology™. Under License from Universal Electronics, Inc. © UEI 2000-2016
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Bose Corporation Headquarters: 1-877-230-5639
©2017 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior
written permission.
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CONTENTS
Getting Started
Building your entertainment system .......................................................................... 10
Unpacking ............................................................................................................................. 10
Placement guidelines ....................................................................................................... 11
Mounting the soundbar ........................................................................................... 12
Setting Up the Soundbar
Cable options ...................................................................................................................... 13
Connecting the soundbar to your TV ........................................................................ 14
Option 1: HDMI™ ARC (preferred) ....................................................................... 14
Option 2: Optical ........................................................................................................ 15
Connecting to power ........................................................................................................ 16
Installing the remote control’s batteries ................................................................... 16
Powering on the soundbar ............................................................................................. 17
Auto-o timer ............................................................................................................. 17
Pairing the soundbar with a bass module or surround speakers
(optional) .............................................................................................................................. 18
Finishing Soundbar Setup
Turning o your TV speakers ........................................................................................ 20
Checking for sound ........................................................................................................... 20
About ADAPTiQ® audio calibration ............................................................................ 21
Running ADAPTiQ® audio calibration ................................................................ 21
Setting Up the Universal Remote Control
Universal remote control buttons ................................................................................ 23
Programming the universal remote control ............................................................ 24
Customizing the power button .................................................................................... 25
Resyncing your source and TV ............................................................................. 25
Programming a non-Bose remote control ............................................................... 25
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CONTENTS
Setting Up SoundTouch®
Download and install the SoundTouch® app ........................................................... 26
SoundTouch® Owner’s Center ....................................................................................... 27
Add the soundbar to an existing account ................................................................ 27
Connect the soundbar to a new network ................................................................. 27
Using the SoundTouch® App
Setting a preset .................................................................................................................. 28
Playing a preset .................................................................................................................. 29
Using the Soundbar
Source selection ................................................................................................................. 30
Adjusting the volume ....................................................................................................... 30
Adjusting the bass setting .............................................................................................. 31
Resetting the bass setting ..................................................................................... 31
Function buttons ................................................................................................................ 32
Dialogue mode .................................................................................................................... 32
Persistent dialogue mode....................................................................................... 32
Auto-wake ............................................................................................................................ 32
Bluetooth® Technology
Choosing your pairing method .................................................................................... 33
Pairing your mobile device............................................................................................. 34
Pairing your mobile device with NFC ........................................................................ 35
Connecting to a paired device ..................................................................................... 36
If you can’t stream audio from a paired device ............................................. 36
Disconnecting a mobile device .................................................................................... 36
Reconnecting a mobile device ..................................................................................... 37
Clearing the soundbar’s pairing list ............................................................................ 37
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CONTENTS
Getting System Information
System status indicators ................................................................................................. 38
Wi-Fi® indicator .......................................................................................................... 38
TV indicator ................................................................................................................. 39
SoundTouch® indicator ............................................................................................ 39
Bluetooth indicator ................................................................................................... 40
Connectivity indicator ............................................................................................. 40
Wi-Fi indicator and Connectivity indicator ..................................................... 40
Advanced Features
Updating system software ............................................................................................. 41
Disabling Wi-Fi capability .............................................................................................. 42
Re-enabling Wi-Fi capability ......................................................................................... 42
Resetting the soundbar ................................................................................................... 43
Alternate Setup
Alternate setup methods ................................................................................................ 44
Connecting a source to the soundbar ............................................................... 44
Playing audio directly from a source connected to
the soundbar ............................................................................................................... 45
Setting up your soundbar using a computer .................................................. 46
Care and Maintenance
Cleaning ................................................................................................................................. 47
Customer service ............................................................................................................... 47
Limited warranty ................................................................................................................ 47
Technical information ....................................................................................................... 47
Troubleshooting
Common solutions ............................................................................................................ 48
ADAPTiQ® audio calibration error messages .......................................................... 52
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GETTING STARTED
Building your entertainment system
The SoundTouch® 300 soundbar is part of a modular home entertainment system.
It is compatible with the optional Acoustimass® 300 wireless bass module and
Virtually Invisible® 300 wireless surround speakers (not provided). You can wirelessly
pair up to two bass modules and the surround speakers to the soundbar at any time for
even richer, more immersive sound.
To purchase a bass module or the surround speakers, contact your local Bose® dealer or
visit www.Bose.com
Note: The soundbar is also compatible with the Acoustimass wireless bass module.
This bass module is available only as part of the SoundTouch® soundbar system,
and may not be available in all regions.
Unpacking
Carefully unpack the carton and confirm that the following parts are included:
SoundTouch® 300 soundbar Universal remote
control
AAA Battery (2)
ADAPTiQ® headset Power cord* HDMI™ cable Optical cable
*May ship with multiple power cords. Use the power cord for your region.
Note: If any part is damaged or if the glass on your soundbar is broken, do not use it.
Contact your authorized Bose dealer or Bose customer service.
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GETTING STARTED
Placement guidelines
To avoid wireless interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m)
away from the system. Place the system outside and away from metal cabinets, other
audio/video components and direct heat sources.
• Place the soundbar directly below (preferred) or above your TV with the speaker
grille facing into the room.
• Place the soundbar on its rubber feet on a stable and level surface. For proper
support, both feet must be resting on the surface. Vibration can cause the soundbar
to move, particularly on smooth surfaces like marble, glass or highly polished wood.
• Keep the back side of the soundbar at least 0.4 in. (1 cm) from any other surface.
Blocking the ports on this side aects acoustic performance.
• Do NOT place any objects on top of the soundbar.
• Make sure there is an AC (mains) outlet nearby.
• For best sound quality, do not place the soundbar in an enclosed cabinet or
diagonally in a corner.
• If placing the soundbar in an enclosed cabinet or on a shelf or TV stand, position the
front of the soundbar as close as possible to the front edge of the shelf for optimal
acoustic performance.
CAUTION: Do not place the soundbar on its front, back or top when in use.
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SETTING UP THE SOUNDBAR
Cable options
Connect the soundbar to your TV using one of two cable options:
• Option 1: HDMI™ ARC (preferred)
• Option 2: Optical
Note: The preferred option is to connect the soundbar to your TV’s HDMI ARC or
Audio Return Channel connector using the HDMI cable.
1. On the back of your TV, locate the HDMI IN and Audio OUT (digital)
connector panels.
Option 1: HDMI™ ARC
(preferred)
Use the HDMI cable for
this connection.
Option 2: Optical
If your TV doesn’t have
an HDMI ARC connector,
use the optical cable for
this connection.
Your TV’s connector panel may not appear as
shown. Look for the shape of the connector.
2. Choose an audio cable.
Note: If your TV does not have an HDMI ARC or optical connector, see page 48 .
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SETTING UP THE SOUNDBAR
Connecting the soundbar to your TV
After choosing an audio cable, connect the soundbar to your TV.
Option 1: HDMI™ ARC (preferred)
1. Insert one end of the HDMI™ cable into your TV’s HDMI ARC connector.
Note: If you don’t connect to your TV’s HDMI ARC or Audio Return Channel
connector, you won’t hear audio from the soundbar. If your TV does not have
an HDMI ARC connector, see “Option 2: Optical” on page 15.
2. Insert the other end of the cable into the HDMI OUT TO TV (ARC) connector on
the soundbar.
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SETTING UP THE SOUNDBAR
Option 2: Optical
If your TV doesn’t have an HDMI™ ARC connector, use the optical cable to connect the
soundbar to your TV.
CAUTION: Make sure you have removed the protective cap from both ends of the
optical cable. Inserting the plug in the wrong orientation can damage the
plug and/or the connector.
1. Insert one end of the optical cable into your TV’s Optical OUT connector.
2. Hold the plug at the other end of the optical cable with the Bose® logo facing down.
3. Align the plug with the soundbar’s OPTICAL IN connector and insert the
plug carefully.
OPTICAL
IN
Note: The connector has a hinged door that swings inward when inserting
the plug.
4. Firmly push the plug into the connector until you hear or feel a click.
16 - ENGLISH
SETTING UP THE SOUNDBAR
Connecting to power
1. Plug one end of the power cord into the connector on the back of the
soundbar.
2. Plug the other end of the power cord into a live AC (mains) outlet.
Installing the remote control’s batteries
1. Slide open the battery compartment cover on the back of the remote control.
2. Insert the two provided AAA (IEC-LR3) 1.5V batteries. Match the + and – symbols on
the batteries with the + and – markings inside the compartment.
3. Slide the battery compartment cover back into place.
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SETTING UP THE SOUNDBAR
Powering on the soundbar
On the remote control, press .
The soundbar powers on.
Note: The soundbar defaults to TV the first time it’s powered on. Otherwise, the
soundbar defaults to your last used source.
Auto-o timer
The auto-o timer conserves power when the soundbar is not in use. The soundbar
switches o when audio has stopped and buttons have not been pressed for
20 minutes.
Note: To disable the auto-o timer, use the SoundTouch® app.
18 - ENGLISH
SETTING UP THE SOUNDBAR
Pairing the soundbar with a bass module
or surround speakers (optional)
If you have the optional Acoustimass® 300 wireless bass module, Acoustimass wireless
bass module (included in the SoundTouch® soundbar system) or Virtually Invisible®
wireless surround speakers, you can pair them with the soundbar now or later.
Notes:
• Pairing now instead of later prevents you from having to repeat certain steps, such as
running ADAPTiQ® audio calibration.
• You’ll need to pair the bass module and surround speakers separately.
• You can pair up to two Acoustimass 300 wireless bass modules with the soundbar.
For more information, refer to the Acoustimass 300 owner’s guide.
Visit: global.Bose.com/Support/AM300
• The Acoustimass wireless bass module is available only as part of the SoundTouch®
soundbar system, and may not be available in all regions.
1. Connect either a bass module or the surround speakers to power. Refer to the
Acoustimass 300, Virtually Invisible® 300 or Acoustimass wireless bass module
owner’s guide.
2. On the remote control, press the SoundTouch® button .
ENGLISH - 19
SETTING UP THE SOUNDBAR
3. Press and hold until the connectivity indicator on the soundbar blinks white.
Once paired, the bass module or surround speakers emit a tone and on the
soundbar glows white.
1
2
4. Repeat steps 1 – 3 until all bass modules and surround speakers are paired.
Notes:
• Pairing may take several minutes.
• If the soundbar doesn’t pair with the bass module or surround speakers,
see “Troubleshooting” on page 49.
20 - ENGLISH
FINISHING SOUNDBAR SETUP
Turning o your TV speakers
To avoid hearing distorted audio, turn o your TV speakers.
Refer to your TV owner’s guide for more information.
Checking for sound
1. Power on your TV.
2. If you are using a cable/satellite box or other secondary source:
• Power on this source.
• If your secondary source is connected to your TV, select the appropriate TV
input. If you have not programmed the remote control, you may need to use a
dierent remote.
3. Power on the soundbar.
You should hear sound coming from the soundbar.
4. Press on the remote control.
You should not hear sound coming from the TV speakers or soundbar.
Note: If you don’t hear sound coming from the soundbar or do hear sound coming
from your TV speakers, see page 48.
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FINISHING SOUNDBAR SETUP
About ADAPTiQ® audio calibration
After setting up your soundbar and pairing the optional bass module or surround
speakers, run ADAPTiQ® audio calibration for best acoustic performance. ADAPTiQ
audio calibration customizes the sound of the soundbar to the acoustics of your
listening area by taking five audio measurements. To run an audio calibration, you need
10 minutes when the room is quiet.
During ADAPTiQ audio calibration, a microphone on the top of the provided
ADAPTiQ headset measures the sound characteristics of your room to determine
optimal sound quality.
Running ADAPTiQ® audio calibration
1. Insert the ADAPTiQ headset cable into the ADAPTiQ connector on the back of
the soundbar.
2. Put the ADAPTiQ headset on your head.
3. On the remote control, press the SoundTouch® button .
22 - ENGLISH
FINISHING SOUNDBAR SETUP
4. Press and hold until the TV indicator and the Bluetooth indicator on the
soundbar glow green.
1
2
The ADAPTiQ® process begins.
Note: If you don’t hear your language, press and on the navigation pad
(see page 23) to cycle through languages. To reset the language, press
and hold for 10 seconds.
5. Follow the voice prompts until the ADAPTiQ process is complete.
If you hear an error message and are unable to complete ADAPTiQ audio calibration,
see “ADAPTiQ® audio calibration error messages” on page 52.
6. Unplug the ADAPTiQ headset from the soundbar and store it in a safe place.
If you later pair the optional bass module or surround speakers, move or mount the
soundbar or move any furniture, run ADAPTiQ audio calibration again to ensure
optimal sound quality.
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SETTING UP THE UNIVERSAL REMOTE CONTROL
Universal remote control buttons
Use the remote control to control sources connected to your TV or soundbar, adjust
the volume and bass, change channels, use dialogue mode, use playback functions and
enable cable/satellite box functions.
Powers on/o
the soundbar and
controls auto-wake
(see page 32)
Source selection
Function buttons
(see page 32)
Displays the Internet
TV home page or
the current source’s
home menu
Lists recorded
DVR programs
Numeric keypad.
Numbers 1 – 6 can
play SoundTouch®
presets
Adjusts bass setting
(see page 31)
Dialogue mode
(see page 32)
Powers on/o a
selected source
Selects a source
connected to
your TV
Navigation pad
Previous channel,
chapter or track
Playback controls
Press to like/dislike
currently playing
selection (for use
with participating
music services)
Teletext mode
Closed captioning
24 - ENGLISH
SETTING UP THE UNIVERSAL REMOTE CONTROL
Programming the universal remote control
The universal remote control has four programmable source buttons ( , ,
and ). You can program these buttons to control your TV, cable/satellite box, DVD or
Blu-ray Disc™ player, game system, DVR or other auxiliary source by entering the code
for your source’s brand. There may be several codes for your source. You may need to
perform this procedure multiple times to locate the correct code.
Locate the code
1. Power on your source.
2. Locate the code for your source’s brand in the Universal Remote Control Setup
Guide (provided).
Enter the code
1. On the remote control, press and hold the appropriate source button ( , ,
or ) until all six source buttons glow, then release. For example, to program
your TV, press and hold until all six source buttons glow, then release.
The appropriate source button continues to glow.
2. On the number keypad, enter the code for your source’s brand and press .
Test the code
1. Test the source for basic functions by following the instructions for your source:
• TV: press the channel buttons. Press . The settings menu appears.
Press and to navigate.
• Cable/satellite box: press . The programming guide appears.
Press and to navigate.
• DVD or Blu-ray Disc™ player: press . The settings menu appears.
Press and to navigate.
• Game system: press and to navigate through your menu.
2. Based on your source’s response to basic functions:
• Remote responds accurately: press to exit programming and save
your settings.
• Remote does not respond or does not respond accurately:
– If your source button glows: press to move to the next code. Repeat steps
1 - 2 in “Test the code.” You may need to repeat this procedure 30 or more
times. If all six buttons blink three times, you have cycled through all codes
for your source.
– If your source button is o: your remote exited programming mode. Repeat
steps 1 - 2 in “Enter the code” and steps 1 - 2 in “Test the code.”
Note: Your source may not be compatible with universal remote controls or may
not accept IR (infrared) signals. Refer to your source owner’s guide for more
information.
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SETTING UP THE UNIVERSAL REMOTE CONTROL
Customizing the power button
You can customize the power button on your remote control to power on/o your
soundbar, TV and another source simultaneously.
1. Program your remote control to control your TV and source (see page 24).
2. Press and hold and the appropriate source button simultaneously for 10 seconds
until both buttons flash three times.
Resyncing your source and TV
After customizing the power button, your source and TV may become out of sync and
not power on/o simultaneously. Use the following steps to resync the system.
1. Press the source button for the source that is out of sync.
2. Press to power on/o the source.
3. Press .
Your sources power on/o simultaneously.
Programming a non-Bose remote control
You can program a non-Bose remote control, such as your cable/satellite box remote,
to control the soundbar. Refer to your non-Bose remote control owner’s guide or
cable/ satellite website for instructions.
Once programmed, the non-Bose remote controls basic functions such as power on/o
and volume.
Note: The non-Bose remote must be able to send IR (infrared) signals to control
the soundbar.
26 - ENGLISH
SETTING UP SOUNDTOUCH®
The SoundTouch® app lets you set up and control SoundTouch® from your smartphone,
tablet or computer. Using the app, your smart device acts as a remote for the soundbar.
From the app, you can manage your SoundTouch® settings, add music services, explore
local and global Internet radio stations, set and change presets and stream music. New
features are added periodically.
Note: If you have already set up SoundTouch® for another speaker, see “Add the
soundbar to an existing account” on page 27.
Download and install the SoundTouch® app
On your smartphone or tablet, download the Bose® SoundTouch® app.
• Apple users: download from the App Store
• Android™ users: download on the Google Play™ store
• Amazon Kindle Fire users: download from the Amazon Appstore for Android
Follow the instructions in the app to complete setup, including adding the soundbar to
your Wi-Fi network, creating a SoundTouch® account, adding a music library and using
music services.
Once you set up the soundbar on your home Wi-Fi network, you can control it from any
smartphone or tablet on the same network.
Note: For instructions on using a computer for setup, see page 46.
Tip: Once you set up the soundbar on your home Wi-Fi network, you can control it
from any smartphone or tablet on the same network. Download the SoundTouch®
app on the smart device. You must use the same SoundTouch® account for all
devices connected to your soundbar.
ENGLISH - 27
SETTING UP SOUNDTOUCH®
SoundTouch® Owner’s Center
global.Bose.com/Support/ST300
This website provides access to the owner support center, which includes: owner’s
manuals, articles, tips, tutorials, a video library, and the owner community where you
can post questions and answers.
Add the soundbar to an existing account
If you have already set up SoundTouch® on another speaker, you do not need to
download the SoundTouch® app again.
From within the app, select > Settings > Add or Reconnect Speaker.
The app guides you through setup.
Connect the soundbar to a new network
If your network information changes, add your soundbar to your new network. You can
do this by putting your soundbar into setup mode.
1. From within the app, select > Settings > Speaker Settings and select your
soundbar.
2. Select CONNECT SPEAKER.
The app guides you through setup.
28 - ENGLISH
USING THE SOUNDTOUCH® APP
You can personalize six presets to your favorite streaming music services, stations,
playlists, artists, albums or songs from your music library. You can access your music, at
any time, with a simple touch of a button using the SoundTouch® app.
Before using presets, note the following:
• You can set presets from the app and the remote control.
• If the preset source is your music library, make sure the computer storing your music
library is on and connected to the same network as the soundbar.
• You cannot set presets to a Bluetooth stream.
Setting a preset
1. Stream music to the soundbar using the app.
2. On the remote control, press the SoundTouch® button .
3. While the music is playing, press and hold a preset (1 – 6) on the remote control until
the soundbar emits a tone.
2
1
Note: For information on using the SoundTouch® app to set and change your presets,
visit global.Bose.com/Support/ST300
ENGLISH - 29
USING THE SOUNDTOUCH® APP
Playing a preset
Once you personalize your presets, press a preset on the remote control to play music.
1. On the remote control, press the SoundTouch® button .
2. Press a preset (1 – 6) on the remote control to play that preset.
2
1
Note: If you don’t hear music and the SoundTouch® indicator on the soundbar
double blinks amber, see “Setting a preset” on page 28.
30 - ENGLISH
USING THE SOUNDBAR
Source selection
You can switch between sources by selecting dierent inputs on your TV using the
remote control. For information on connecting to a device paired via Bluetooth,
see page 36.
Notes:
• Before you begin, make sure you have correctly programmed the remote control to
control your sources (see page 24).
• Pressing , , or on the remote control does not switch the source. It
turns on the soundbar and changes the mode of the remote so that the remote can
control your source’s functions.
1. Press the button for the source you want to control.
The source button glows.
2. Press .
The source powers on.
3. If the source is connected to your TV, press and select the correct input on
your TV.
Adjusting the volume
On the remote control:
• Press to increase the volume.
• Press to decrease the volume.
• Press to mute or unmute the audio.
ENGLISH - 31
USING THE SOUNDBAR
Adjusting the bass setting
You can adjust the soundbar’s bass setting using the SoundTouch® app or the
remote control. For details on the SoundTouch® app, see page 26.
1. On the remote control, press .
The indicators on the soundbar glow to show the current bass setting, as
shown below.
Bass setting Indicator activity
+4
+3
+2
+1
0 (default)
-1
-2
-3
-4
2. On the remote control:
• Press to increase the bass.
• Press to decrease the bass.
3. Press . The soundbar saves your settings.
Note: For optimal sound quality for dialogue-only programs, such as news and talk
shows, see “Dialogue mode” on page 32.
Resetting the bass setting
On the remote control, press and hold until the SoundTouch® indicator on the
soundbar blinks twice.
The bass setting resets to original factory settings.
32 - ENGLISH
USING THE SOUNDBAR
Function buttons
The red, green, yellow and blue buttons on the remote control correspond with the
color-coded function buttons on your cable/satellite box or teletext functions.
• Cable/satellite box functions: refer to your cable/satellite box owner’s guide.
• Teletext functions: correspond with color-coded page numbers, headings or
shortcuts on a teletext display.
Dialogue mode
Dialogue mode improves the clarity of dialogue and vocals in movies, TV programs and
podcasts by adjusting the tonal balance of the system.
On the remote control, press the dialogue mode button to toggle between dialogue
mode and your default audio settings.
The status indicator for the current source glows green when dialogue mode is enabled
(see page 38).
Note: Turning o the soundbar disables dialogue mode.
Persistent dialogue mode
You can set the system so that turning o the soundbar doesn’t disable dialogue mode.
To enable or disable persistent dialogue mode, on the remote control, press and hold
until the status indicator for the current source double blinks green (see “System
status indicators” on page 38).
Auto-wake
You can set the soundbar to power on whenever a sound signal is received. This is
most useful when connecting to the TV using the optical cable, as most HDMI™ ARC
connections enable this feature by default.
To toggle between auto-wake and default power settings, on the remote control, press
and hold until the soundbar emits a tone. A rising tone means that auto-wake is
enabled, and a falling tone means that auto-wake is disabled.
ENGLISH - 33
BLUETOOTH TECHNOLOGY
Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets and laptop computers. Before you can stream music from a mobile
device, you must pair the mobile device with the soundbar.
Choosing your pairing method
You can pair your mobile device with the soundbar using Bluetooth wireless technology
or Near Field Communication (NFC).
What is NFC?
NFC uses Bluetooth technology to let two devices establish wireless communication
with each other by simply tapping the devices together. Refer to your mobile device
owner’s guide to see if your model supports NFC.
If your mobile device does not support
Bluetooth pairing via NFC or if you are unsure:
Follow the instructions for “Pairing your mobile
device” on page 34.
If your mobile device supports Bluetooth
pairing using NFC:
Follow the instructions for “Pairing your mobile
device with NFC” on page 35.
Note: If your device supports Bluetooth pairing via NFC, you can use either pairing
method.
34 - ENGLISH
BLUETOOTH TECHNOLOGY
Pairing your mobile device
1. On the remote control, press and hold the Bluetooth button until the Bluetooth
indicator on the soundbar blinks blue.
2. On your mobile device, turn on the Bluetooth feature.
Tip: The Bluetooth feature is usually found in the Settings menu.
3. Select your SoundTouch® soundbar from the device list.
Once paired, on the soundbar glows solid white, the soundbar emits a tone and
the soundbar’s name appears connected in the device list.
ENGLISH - 35
BLUETOOTH TECHNOLOGY
Pairing your mobile device with NFC
1. With the soundbar powered on, unlock your mobile device and turn on the
Bluetooth and NFC features. Refer to your mobile device owner’s guide to learn
more about these features.
2. Gently tap the NFC touchpoint on your mobile device to the top of the soundbar
behind the Bose® logo.
Your mobile device may prompt you to accept pairing.
Once paired, the Bluetooth indicator on the soundbar glows solid white and the
soundbar emits a tone.
36 - ENGLISH
BLUETOOTH TECHNOLOGY
Connecting to a paired device
You can stream audio from a mobile device to the soundbar.
Note: If there are multiple mobile devices stored in the soundbar’s pairing list, it may
take a minute or two for the paired device to connect. The soundbar’s Bluetooth
indicator shows connection status (see page 38).
1. On the remote control, press the Bluetooth button .
The soundbar connects to the last mobile device that streamed to the soundbar.
2. On the mobile device, play music.
If you can’t stream audio from a paired device
The soundbar may have lost the connection to the mobile device. Check the soundbar’s
Bluetooth indicator. If the paired device is out of range of the soundbar, move the device
within range.
Disconnecting a mobile device
• Turn o the Bluetooth feature on your mobile device.
• If your mobile device supports NFC, tap the NFC touchpoint on your mobile device to
the top of the soundbar behind the Bose® logo.
ENGLISH - 37
BLUETOOTH TECHNOLOGY
Reconnecting a mobile device
• When powered on, the soundbar tries to reconnect with the most recently-connected
mobile device.
Note: The mobile device must be within range and powered on.
• If your mobile device supports NFC, tap the NFC touchpoint on your mobile device to
the top of the soundbar behind the Bose® logo.
Clearing the soundbar’s pairing list
You can store up to eight paired mobile devices in the soundbar’s pairing list.
1. On the remote control, press and hold the Bluetooth button for 10 seconds until
the Bluetooth indicator on the soundbar double blinks white. The soundbar emits
a tone.
2. Delete your SoundTouch® 300 soundbar from the Bluetooth list on your
mobile device.
All mobile devices are cleared and the soundbar is ready to pair a new
mobile device.
38 - ENGLISH
GETTING SYSTEM INFORMATION
System status indicators
The front of the soundbar has a series of indicators that show system status.
Wi-Fi indicator
Shows the Wi-Fi connection status of the system.
Indicator activity System state
Blinking white Connecting to Wi-Fi network.
Solid white (dim) Power saving mode and connected to Wi-Fi network.
Solid white (bright) System is on and connected to Wi-Fi network.
Amber System is in setup mode.
Blinking white
simultaneously with
Connectivity indicator
Updating system software.
Note: The update may take 10 or more minutes.
ENGLISH - 39
GETTING SYSTEM INFORMATION
TV indicator
Shows the connection status of the TV source and all sources connected to your TV or
the soundbar.
Indicator activity System state
White TV, , or is selected as the current source.
Solid green TV, , or is selected as the current source and
dialogue mode is enabled.
Double blink green TV, , or is selected as the current source and
persistent dialogue mode is enabled.
SoundTouch® indicator
Indicator activity System state
Blinking white Connecting to a SoundTouch® source.
Solid white System is playing a SoundTouch® source.
Solid amber • Station or library not found.
• Invalid account.
• General error.
• Station or service unavailable.
Double blink amber • Preset empty.
• Skip limit reached.
Solid green SoundTouch® is selected as the current source and dialogue mode
is enabled.
Double blink green SoundTouch® is selected as the current source and persistent
dialogue mode is enabled.
40 - ENGLISH
GETTING SYSTEM INFORMATION
Bluetooth indicator
Shows the connection status for mobile devices paired via Bluetooth.
Indicator activity System state
Blinking blue Ready to connect
Blinking white Connecting
Double blink white Pairing list cleared
Solid white Connected
Solid green Connected and dialogue mode is enabled
Double blink green Connected and persistent dialogue mode is enabled
Connectivity indicator
Shows the connection status between the soundbar and the optional Acoustimass® 300
wireless bass module, Acoustimass wireless bass module (included in the SoundTouch®
soundbar system) or Virtually Invisible® 300 wireless surround speakers.
Indicator activity System state
Blinking white Connecting.
Solid white Connected to the bass module, surround speakers or both.
Solid amber Disconnected from the bass module, surround speakers or both.
Blinking amber Both surround speakers are set to the same channel, such as L (left)
or R (right).
Blinking white
simultaneously with Wi-Fi
indicator
Updating system software.
Note: The update may take 10 or more minutes.
Wi-Fi indicator and Connectivity indicator
Shows the status of the system software update.
Indicator activity System state
Blinking white Updating system software.
Note: The update may take 10 or more minutes.
ENGLISH - 41
ADVANCED FEATURES
Updating system software
The SoundTouch® app alerts you when a software update is available for the soundbar.
You can update the system software using the app or the remote control.
1. On the remote control, press the SoundTouch® button .
2. Press and hold the Closed Captioning button until the Wi-Fi indicator ,
TV indicator , SoundTouch® indicator and Bluetooth indicator on the
soundbar blink white.
The soundbar reboots when the update is complete.
Note: The update may take 10 or more minutes.
42 - ENGLISH
ADVANCED FEATURES
Disabling Wi-Fi capability
1. On the remote control, press the SoundTouch® button .
2. Press and hold until the Wi-Fi indicator , TV indicator , SoundTouch®
indicator and Bluetooth indicator on the soundbar blink white.
When Wi-Fi is disabled, on the soundbar turns o.
Re-enabling Wi-Fi capability
1. On the remote control, press the SoundTouch® button .
2. Press and hold until , , and on the soundbar blink white.
ENGLISH - 43
ADVANCED FEATURES
Resetting the soundbar
Factory reset clears all source, volume, network and ADAPTiQ® audio calibration
settings from the soundbar and returns it to original factory settings.
1. On the remote control, press the SoundTouch® button .
2. Press and hold the TeleText button for 10 seconds until the Wi-Fi indicator ,
TV indicator , SoundTouch® indicator and Bluetooth indicator on the
soundbar blink white.
The soundbar reboots and on the soundbar glows amber (setup mode) when the
reset is complete.
3. To restore the soundbar’s network and audio settings:
• Launch the SoundTouch® app on your smartphone or tablet and add the system to
your network (see page 26).
• Run ADAPTiQ audio calibration (see page 21).
44 - ENGLISH
ALTERNATE SETUP
Alternate setup methods
You may need to use an alternate setup method to resolve the following problems:
Symptom Solution
No available HDMI™ inputs on your
TV for sources
Follow the instructions for “Connecting a source to the
soundbar” on page 44.
No sound or poor sound quality from
a source connected to your TV
Follow the instructions for “Playing audio directly from a
source connected to the soundbar” on page 45.
Can’t set up the SoundTouch® app
on a smartphone or tablet
Follow the instructions for “Setting up your soundbar
using a computer” on page 46.
Connecting a source to the soundbar
Some TVs have too few HDMI inputs for all of your sources.
If the soundbar is connected to your TV’s HDMI ARC connector, you can resolve this
problem by connecting one source to the soundbar’s HDMI IN connector with a second
HDMI cable (not provided).
Note: Make sure that the soundbar is connected to your TV’s HDMI ARC connector
before connecting a source to the soundbar. If the soundbar is connected to
your TV’s optical connector only, you won’t see video from the source.
1. Insert one end of an HDMI cable into your source’s HDMI (OUT) connector.
2. Insert the other end of the HDMI cable into the HDMI IN connector on the back of
the soundbar.
3. Program the universal remote control to control your source (see page 24).
4. Select your source using the remote control (see page 30).
Note: You must select the TV input to which the soundbar is connected.
ENGLISH - 45
ALTERNATE SETUP
Playing audio directly from a source connected to
the soundbar
Some TVs don’t deliver audio from connected sources to the soundbar. Other TVs
reduce the quality of surround sound audio from connected sources before delivering it
to the soundbar.
This can cause you to hear no sound or poor sound quality from a source connected to
your TV.
To resolve these problems, you can connect the source to the soundbar’s HDMI IN
connector and select the appropriate settings in the SoundTouch® app to play surround
sound audio directly from the source.
1. Connect a source to the soundbar (see page 44).
2. Select the appropriate system settings in the SoundTouch® app to play surround
sound audio directly from the source. For more information, visit
global.Bose.com/Support/ST300
46 - ENGLISH
ALTERNATE SETUP
Setting up your soundbar using a computer
You can set up your soundbar using a computer rather than a smartphone or tablet.
Before you begin
• Position your soundbar next to your computer.
• Make sure your computer is on your Wi-Fi network.
• Obtain a USB A to USB Micro B cable (not provided).
Notes:
• A USB A to USB Micro B cable is commonly used for charging mobile devices. You
can also purchase this part at your local electronics store.
• The USB connector on the back of your soundbar is for computer setup only. The
USB connector is not designed to charge smartphones, tablets, similar devices or
the soundbar itself.
Computer Setup
During setup, the app prompts you to temporarily connect the USB cable from the
computer to your soundbar. Do not connect the USB cable until the app instructs you to
do so.
1. Plug the power cord into an AC (mains) power outlet.
2. On your computer, open a browser and go to:
global.Bose.com/Support/ST300
Tip: Use the computer where your music library is stored.
3. Download and run the SoundTouch® app.
The app guides you through setup.
4. After setup is complete, disconnect the USB cable from your computer and from
your soundbar. Move your soundbar to its permanent location.
ENGLISH - 47
CARE AND MAINTENANCE
Cleaning
Do not allow liquids to spill onto the system or into any openings.
• Clean the exterior of the system with the provided cleaning cloth or another soft,
dry cloth.
• Do not use any sprays near the system.
• Do not use any solvents, chemicals or cleaning solutions containing alcohol, ammonia
or abrasives.
• Do not allow objects to drop into any openings.
Customer service
For additional help using the system:
• Visit global.Bose.com/Support/ST300
• Contact Bose customer service.
Limited warranty
Your soundbar is covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions. Failure to
register will not aect your limited warranty rights.
Technical information
Input power rating: 100-240V 50/60 Hz, 65W
48 - ENGLISH
TROUBLESHOOTING
If you experience problems with your soundbar:
• Connect the soundbar and optional bass module or surround speakers to
AC (mains) power.
• Secure all cables.
• Verify the state of the system status indicators (see page 38).
• Move the soundbar and optional bass module or surround speakers away from
possible interference (wireless routers, cordless phones, televisions, microwaves, etc.).
• Move the soundbar within the recommended range of your wireless router or mobile
device for proper operation.
• Place the soundbar according to the placement guidelines (see page 11).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Common solutions
The following table lists symptoms and possible solutions to common problems.
Symptom Solution
No HDMI™ ARC or
optical connector on
your TV
• Connect to your TV using an audio converter and separate audio
cable, such as a coaxial, 3.5 mm or analog stereo cable (not
provided). The type of converter and cable you need depends on
the audio output connectors available on your TV.
No power • Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 15 seconds and plug them firmly into a
live AC (mains) outlet.
• Use the remote control to power on the soundbar (see page 17).
Remote control is
inconsistent or does
not work
• Point the remote control at the soundbar, making sure that there are
no objects in the way.
• Match the + and – symbols on the batteries with the + and –
markings inside the compartment (see page 16).
• Replace the batteries (see page 16).
• Press the volume button on the remote control and see if the correct
source button flashes.
• If you have programmed the remote control to control your source:
–Point the remote control at the appropriate source.
–Make sure you have entered the correct code for your
source’s brand.
–Program the remote control with another code (see page 24).
ENGLISH - 49
TROUBLESHOOTING
Symptom Solution
Soundbar doesn’t pair
with Acoustimass® 300
wireless bass module,
Acoustimass wireless
bass module (included
in the SoundTouch®
soundbar system) or
Virtually Invisible®
300 wireless surround
speakers
• Unplug the power cords for the soundbar, bass module and
surround speakers, wait 15 seconds and plug them firmly into a live
AC (mains) outlet.
• Repeat the pairing process (see page 18).
• If you have the Acoustimass wireless bass module (included in
the SoundTouch® soundbar system) and the bass module was
previously paired with the soundbar, reset the bass module’s
connection to the soundbar. Refer to the Acoustimass wireless bass
module owner’s guide.
Visit: global.Bose.com/Support/SSS
• Connect the bass module to the soundbar using a 3.5 mm stereo
cable (refer to the Acoustimass® 300 or Acoustimass wireless bass
module owner’s guides online). If you don’t have a 3.5 mm stereo
cable (commonly used for headphones and mobile devices), contact
Bose® customer service to receive this part. You can also purchase
this part at your local electronics store.
Intermittent or no
audio from soundbar
• Unmute the soundbar.
• Increase the volume.
• Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 15 seconds and plug them firmly into a
live AC (mains) outlet.
• Make sure that the soundbar’s HDMI™ cable is inserted into a
connector on your TV labeled ARC or Audio Return Channel. If your
TV does not have an HDMI ARC connector, connect to the soundbar
using the optical cable (see page 15).
• If the soundbar is connected to your TV’s HDMI ARC connector,
make sure that Consumer Electronics Control (CEC) is enabled
in your TV system menu. Your TV may refer to CEC by a dierent
name. For more information, refer to your TV owner’s guide.
• Disconnect the soundbar’s HDMI cable from your TV’s HDMI ARC
connector and reconnect it.
• Turn o your TV speakers (refer to your TV owner’s guide).
• Insert the optical cable into a connector on your TV labeled Output
or OUT, not Input or IN.
• If your source is connected to your TV:
–Select the correct TV input (see page 30).
–Make sure that your TV can output audio from connected sources
and that audio output is enabled (refer to your TV owner’s guide).
–Connect your source to the soundbar and select the appropriate
settings in the SoundTouch® app to play surround sound audio
directly from the source (see page 45).
50 - ENGLISH
TROUBLESHOOTING
Symptom Solution
No audio from
Acoustimass® 300 bass
module or Virtually
Invisible® 300 surround
speakers
• Update the system software:
1. On the remote control, press the SoundTouch® button .
2. Press and hold the Closed Captioning button until the Wi-Fi
indicator , TV indicator , SoundTouch® indicator and
Bluetooth indicator on the soundbar blink white.
Note: The update may take 10 or more minutes.
Sound is coming from
your TV speaker
• Make sure that the soundbar’s HDMI cable is inserted into a
connector on your TV labeled ARC or Audio Return Channel. If your
TV does not have an HDMI ARC connector, connect to the soundbar
using the optical cable (see page 15).
• Turn o your TV speakers (refer to your TV owner’s guide).
• If the soundbar is connected to your TV’s HDMI ARC connector,
make sure that Consumer Electronics Control (CEC) is enabled
in your TV system menu. Your TV may refer to CEC by a dierent
name. For more information, refer to your TV owner’s guide.
• Disconnect the soundbar’s HDMI cable from your TV’s HDMI ARC
connector and reconnect it.
• Decrease your TV volume to its lowest setting.
• Connect to the soundbar using both the HDMI cable
(see page 14) and the optical cable (see page 15).
Poor or distorted
sound
• Test dierent sources if available.
• Remove all protective films from the optional bass module or
surround speakers.
• Run ADAPTiQ® audio calibration (see page 21).
• Make sure that your TV can output surround sound audio (refer
to your TV owner’s guide). If it can’t, connect your source to the
soundbar and select the appropriate settings in the SoundTouch®
app to play surround sound audio directly from the source
(see page 45).
Bass is too heavy or
low
• Adjust the bass level of the soundbar (see page 31).
• Run ADAPTiQ® audio calibration (see page 21).
No available HDMI™
inputs on your TV for
sources
• If the soundbar is connected to your TV’s HDMI ARC connector,
connect a source to the soundbar (see page 44).
Soundbar doesn’t play
audio from the correct
source or selects the
incorrect source after
a delay
• Set CEC to Alternate On:
1. Within the SoundTouch® app, select > Settings > Speaker
Settings.
2. Select your soundbar.
3. Select Advanced Setup > HDMI-CEC > Alternate On.
• Disable CEC on your source (refer to your source’s owner’s guide for
more information).
• Connect to the soundbar using both the HDMI cable
(see page 14) and the optical cable (see page 15).
ENGLISH - 51
TROUBLESHOOTING
Symptom Solution
No video from a source
connected to the
soundbar’s
HDMI IN connector
• Select the TV input to which the soundbar is connected
(see page 30).
• Make sure that the soundbar’s HDMI cable is inserted into a
connector on your TV labeled ARC or Audio Return Channel. Do
not plug a source into the soundbar’s HDMI IN connector when
connecting to your TV using the optical cable.
• Unplug the power cords for the soundbar and your source, wait 15
seconds and plug them firmly into a live AC (mains) outlet.
Can’t complete
network setup
• Select correct network name and enter password (case-sensitive).
• Connect the device and soundbar to the same Wi-Fi network.
• Enable Wi-Fi on the device (mobile or computer) you are using for
setup.
• Close other open applications.
• If using a computer for setup, check firewall settings to make sure
that the SoundTouch® app and SoundTouch® Music Server are
allowed programs.
• Restart your mobile device, or computer, and router.
• If your router supports both 2.4GHz and 5GHz bands, make sure
both the device (mobile or computer) and soundbar are connecting
to the same band.
• Uninstall the app, reset the soundbar (see page 43) and restart
setup.
Can’t connect to
network
• If your network information has changed or to connect your system
to another network, see page 27.
• Connect to the network using an Ethernet cable.
Soundbar doesn’t pair
with mobile device
• On your mobile device:
–Turn the Bluetooth feature on and then o.
–Delete your SoundTouch® 300 soundbar from the Bluetooth list.
Pair again (see page 34).
• Move your device closer to the soundbar and away from any
interference or obstructions.
• Pair a dierent mobile device (see page 34).
• Visit: global.Bose.com/Support/ST300 to see how-to videos.
• Clear the soundbar’s pairing list: On the remote control, press and
hold for 10 seconds until the Bluetooth indicator on the
soundbar double blinks white. Delete your SoundTouch® 300
soundbar from the Bluetooth list on your mobile device. Pair again.
Soundbar doesn’t pair
with NFC- enabled
device
• Make sure your mobile device supports NFC.
• Unlock your mobile device and turn on the Bluetooth and NFC
features.
• Tap the NFC touchpoint on your mobile device to the top of the
soundbar behind the Bose® logo (see page 35).
52 - ENGLISH
TROUBLESHOOTING
ADAPTiQ® audio calibration
error messages
Listen to the voice prompts for the following error messages:
Error message Problem What to do
1 The microphone on the
ADAPTiQ® headset cannot
detect sound
• Secure all cables.
• Disconnect the ADAPTiQ headset
cable and reconnect it firmly into the
soundbar’s ADAPTiQ connector.
• Make sure the microphone opening
on the top of ADAPTiQ headset is not
blocked.
• Your ADAPTiQ headset may be damaged.
Contact Bose® customer service for
replacement parts.
2 The room is too loud • Restart ADAPTiQ audio calibration when
the room is quiet.
3 The ADAPTiQ headset is
too close to the speakers
• Move the ADAPTiQ headset farther away
from the speakers.
4 The listening locations are
too similar
• Move 1 – 2 ft. (.3 – .6 m) away from your
previous listening location.
5 The ADAPTiQ headset
cannot take measurements
due to movement
• Hold your head still.
After correcting your problem, you must restart ADAPTiQ audio calibration
(see page 21).
If you hear a dierent error message, contact Bose® customer service.
ENGLISH - 53
©2017 Bose Corporation, The Mountain,
Framingham, MA 01701-9168 USA
AM773965 Rev. 08
