Contents
User guide PPT
| Download: |  |
| Mirror Download [FCC.gov] | |
| Document ID | 326565 |
| Application ID | qipWOXa7ZV7Nwx9NvWPz7w== |
| Document Description | User guide PPT |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 229.43kB (2867882 bits) |
| Date Submitted | 2003-05-19 00:00:00 |
| Date Available | 2003-06-09 00:00:00 |
| Creation Date | 2003-01-29 17:34:30 |
| Producing Software | Acrobat Distiller 5.0.5 (Windows) |
| Document Lastmod | 2003-04-08 11:51:49 |
| Document Title | 2x468.book |
| Document Creator | FrameMaker 6.0 |
| Document Author: | patricia_drake |
Dell™ Latitude™ D400 User’s Guide FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\tp.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\tp.fm Click the links to the left for information on the features and operation of your computer. For information on other documentation included with your computer, see "Finding Information." CAUTION: Follow the safety instructions in the System Information Guide to help protect your computer from damage and ensure your own personal safety. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Glossary. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. © 2003 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Latitude, Dell Precision, OptiPlex, Inspiron, Dimension, Dell TravelLite, and DellNet are trademarks of Dell Computer Corporation; Intel, Pentium, and Intel SpeedStep are registered trademarks and Centrino is a trademark of Intel Corporation; Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Computer Corporation under license; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR Partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. Model PPT D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\tp.fm March 2003 P/N 2X468 Rev. A00 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\tp.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Contents 1 Finding Information Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . Documentation Updates . . . . . . . . . . . . . . . . . . . . . . Using Microsoft® Windows® Windows Help 14 . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . 14 Microsoft Windows Guide Using Devices 14 . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Device User’s Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Using the Drivers and Utilities CD Fixing Problems . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Microsoft Windows Guide Dell Support Installing Parts 14 2 About Your Computer Front View Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Contents 3 UsingMicrosoft® Windows® XP Help and Support Center . . . . . . . . . . . . . . . . . . . . . 32 Switching to Classic View Control Panel Start Menu . . . . . . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Window and Button Appearance Desktop Cleanup Wizard . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . . . 33 Transferring Information to a New Computer . . . . . . . . . . 33 . . . . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . . 35 User Accounts and Fast User Switching Adding User Accounts Fast User Switching . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . 36 Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard . . . . . . . . . . . . . . . . . . . . 37 . . . . . . . . . . . . . . . . . . . . 40 Internet Connection Firewall 4 Dell™ QuickSet Features Clicking the QuickSet Icon Double-Clicking the QuickSet Icon Right-Clicking the QuickSet Icon . . . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . . 40 5 Using the Keyboard and Touch Pad Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . Keyboard Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 System Functions Battery CD or DVD Tray Contents 44 . . . . . . . . . . . . . . . . . . . . . . . . 45 Display Functions . . . . . . . . . . . . . . . . . . . . . . . . Radios (Including Wireless Networking and Bluetooth™) 45 . . . . 45 Power Management . . . . . . . . . . . . . . . . . . . . . . . 45 Speaker Functions . . . . . . . . . . . . . . . . . . . . . . . 46 Microsoft® Windows® Logo Key Functions . Touch Pad . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . 48 . . . . . . . . . . . . . . . . . . . 48 . . . . . . . . . . . . . . . . . . . . . . . . 52 Customizing the Touch Pad and Track Stick Changing the Track Stick Cap 6 Using the Display Adjusting Brightness . . . . . . . . . . . . . . . . . . . . 53 . . . . . . . . . . . . . . . . . . . . . 53 Switching the Video Image . Setting Display Resolution . . . . . . . . . . . . . . . . . . . 53 . . . . . . . . . . . . . . . . . . . . . . . . . 53 Microsoft® Windows® XP Windows 2000 7 Using the Dell™ D/Bay About the Dell D/Bay . . . . . . . . . . . . . . . . . . . . . . . . Removing and Installing Devices When the Computer is Turned Off 56 56 Removing and Installing Devices While the Computer Is Running 58 . . . . . . . . . . . . . . . . . . . . . 61 Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . 62 Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . 63 . . . . . . . . . . . . . . . . . . . . . . . . 66 Using the CD or DVD Tray 8 Using a Battery Battery Performance Contents Checking the Battery Charge . . . . . . . . . . . . . . . . . . . Dell QuickSet Battery Meter . . . . . . . . . . . . . . . . . . Microsoft Windows Power Meter . 67 67 . . . . . . . . . . . . . . . 67 Charge Gauge . . . . . . . . . . . . . . . . . . . . . . . . . 68 Health Gauge . . . . . . . . . . . . . . . . . . . . . . . . . 68 Low-Battery Warning . . . . . . . . . . . . . . . . . . . . . 69 . . . . . . . . . . . . . . . . . . . . . . . 69 Removing a Battery . . . . . . . . . . . . . . . . . . . . . . . . 69 Installing a Battery . . . . . . . . . . . . . . . . . . . . . . . . 70 . . . . . . . . . . . . . . . . . . . . . . . . . 70 Charging the Battery Storing a Battery 9 Power Management Power Management Tips . . . . . . . . . . . . . . . . . . . . . Power Management Wizard Setting Sleep Modes . . . . . . . . . . . . . . . . . . . . 72 . . . . . . . . . . . . . . . . . . . . . . 72 Selecting a Power Scheme . . . . . . . . . . . . . . . . . . . Setting Battery Alarms and Actions . . . . . . . . . . . . . . Completing the Power Management Wizard . . . . . . . . . . . . . . . . . . . . 75 . . . . . . . . . . . . . . . . . . . . . . . . . 75 . . . . . . . . . . . . . . . . . . . . . . . . 76 . . . . . . . . . . . . . . . . . . . . . . 77 . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Power Schemes Tab Power Meter Tab . . . . . . . . . . . . . . . . . . . . . . . . 77 Advanced Tab . . . . . . . . . . . . . . . . . . . . . . . . . 77 Hibernate Tab . . . . . . . . . . . . . . . . . . . . . . . . . 78 Intel SpeedStep® Technology Tab Contents 75 . . . . . . . . . . . . . . . . . . . . . Power Options Properties 74 74 Hibernate Mode Alarms Tab 73 . . . . . . . . . . Power Management Modes Standby Mode 72 . . . . . . . . . . . . . . . 78 10 Using PC Cards PC Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 PC Card Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Extended PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . 82 . . . . . . . . . . . . . . . . . . . . . . . . 82 Installing a PC Card Removing a PC Card or Blank . . . . . . . . . . . . . . . . . . . 83 . . . . . . . . . . . . . . . . . . . . . . . . . 88 11 Using Smart Cards About Smart Cards Installing a Smart Card . . . . . . . . . . . . . . . . . . . . . . . 88 12 Traveling With Your Computer Identifying Your Computer . . . . . . . . . . . . . . . . . . . . . 92 . . . . . . . . . . . . . . . . . . . . . . . 92 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Packing the Computer Travel Tips Traveling by Air . . . . . . . . . . . . . . . . . . . . . . . . . If Your Computer Is Lost or Stolen 93 . . . . . . . . . . . . . . . 94 . . . . . . . . . . . . . . . . . . . . . . . . . . 96 13 Passwords About Passwords Using a Primary Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 . . . . . . . . . . . . . . . . . . . . 98 . . . . . . . . . . . . . . . . . . . . . . . 99 Using an Administrator Password Using a Hard Drive Password Assigning an Asset Tag 96 Viewing Existing Asset and Service Tags . . . . . . . . . . . 100 Contents Deleting an Asset Tag . . . . . . . . . . . . . . . . . . . . . Assigning an Owner Tag 100 . . . . . . . . . . . . . . . . . . . . 100 . . . . . . . . . . . . . . . . . . . . . 101 . . . . . . . . . . . . . . . . . . . . . . . 101 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Deleting an Owner Tag Asset Tag Options 14 Solving Problems . . . . . . . . . . . . . . . . . . . . 111 . . . . . . . . . . . . . . . . . . . . . 111 Video and Display Problems If the display is blank If the display is difficult to read . . . . . . . . . . . . . . . . If only part of the display is readable . Sound and Speaker Problems . . . . . . . . . . . . . 113 . . . . . . . . . . . . . . . . . . . 113 . . . . . . . 113 . . . . . . . . . 114 . . . . . . . . . . . . . . . . . . . . . . . . . 115 If you have a problem with the integrated speaker If you have a problem with external speakers . Printer Problems . . . . . . . . . . . . 117 . . . . . . . . . . . . . . . . . . 119 . . . . . . . . . . . . . . . . . . . 120 . . . . . . . . . . . . . . . . . . . . . . 122 . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Modem and Internet Connection Problems Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems 112 If you cannot save a file to a floppy drive . . . . . . . . . . . . If you cannot play a CD, CD-RW, DVD, or DVD+RW . . . . . 122 123 If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray 124 If you hear an unfamiliar scraping or grinding sound If the CD-RW or DVD+RW drive stops writing Contents . . . . . . 124 . . . . . . . . 124 . . . . . . . . . . . . . 125 . . . . . . . . . . . . . . . . . . . . . . . . . 125 If you have problems with a hard drive PC Card Problems Smart Card Problems . Network Problems . . . . . . . . . . . . . . . . . . . . . . 126 . . . . . . . . . . . . . . . . . . . . . . . . 126 General Program Problems A program crashes . . . . . . . . . . . . . . . . . . . . 127 . . . . . . . . . . . . . . . . . . . . . . 127 A program stops responding . . . . . . . . . . . . . . . . . . 127 . . . . . . . . . . . . . . . . . . 127 . . . . . . . . . . . . . . . . . . . . 128 A solid blue screen appears Error messages appear If Your Dell™ Computer Gets Wet . . . . . . . . . . . . . . . . 128 . . . . . . . . . . . . . 129 . . . . . . . . . . . . . . . 130 . . . . . . . . . . . . . . . . 132 . . . . . . . . . . . . . . . . . 132 . . . . . . . . . . . . . . . . . . . 133 If You Drop or Damage Your Computer Resolving Other Technical Problems 15 Using the Dell Diagnostics When to Use the Dell Diagnostics Features of the Dell Diagnostics Starting the Dell Diagnostics 16 Cleaning Your Computer Computer, Keyboard, and Display Touch Pad . . . . . . . . . . . . . . . . 138 . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . 138 Optical Media . . . . . . . . . . . . . . . . . . . . . . . . . 139 17 Reinstalling Software Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . 142 Manually Reinstalling Drivers for Windows XP . . . . . . . . 143 Using the Windows XP Device Driver Rollback . . . . . . . . 144 Manually Reinstalling Drivers for Windows 2000 Resolving Software and Hardware Incompatibilities . . . . . . . 144 . . . . . . 145 Contents Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 147 . . . . . . . . . . . . . . . . . . . . 148 Restoring the Computer to an Earlier Operating State Undoing the Last System Restore . . . . . 148 . . . . . . . . . . . . . . . 149 Reinstalling Microsoft® Windows® XP Before You Reinstall 146 . . . . . . . . . . Using Microsoft® Windows® System Restore Creating a Restore Point 145 . . . . . . . . . . . . . . 150 . . . . . . . . . . . . . . . . . . . . . . 150 Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . Reinstalling Drivers and Software Reinstalling Windows 2000 150 . . . . . . . . . . . . . . . 152 . . . . . . . . . . . . . . . . . . . . 152 Enabling Hibernate Mode . . . . . . . . . . . . . . . . . . . 154 18 Adding and Replacing Parts Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Installing a Memory Module Under the Memory Module/Modem Cover 156 Installing a Memory Module Under the Keyboard Adding a Modem . . . . . . . 159 . . . . . . . . . . . . . . . . . . . . . . . . . 161 Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . 163 Adding a Mini PCI Card . . . . . . . . . . . . . . . . . . . . . . 165 Replacing the Hard Drive . . . . . . . . . . . . . . . . . . . . . Adding a Bluetooth™ Module . . . . . . . . . . . . . . . . . . . 168 169 19 Using the System Setup Program Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing the System Setup Screens 10 Contents . . . . . . . . . . . . . . . . 174 174 System Setup Screens . . . . . . . . . . . . . . . . . . . . . . Commonly Used Options . . . . . . . . . . . . . . . . . . . . . 175 . . . . . . . . . . . . . . . . . 175 . . . . . . . . . . . . . . . . . . . . . 176 Changing the Boot Sequence Changing COM Ports 175 Enabling the Infrared Sensor . . . . . . . . . . . . . . . . . 177 20 Alert Standard Format (ASF) 21 Getting Help Technical Assistance Online Services . . . . . . . . . . . . . . . . . . . . . . . 182 . . . . . . . . . . . . . . . . . . . . . . . . 182 AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . Automated Order-Status Service . . . . . . . . . . . . . . . 184 . . . . . . . . . . . . . . . . . . 184 . . . . . . . . . . . . . . . . . . . . 184 . . . . . . . . . . . . . . . . . . . . . . . 184 Technical Support Service . Problems With Your Order Product Information 183 . . . . . . . . . 184 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Returning Items for Warranty Repair or Credit 22 Specifications 23 Appendix Ergonomic Computing Habits Regulatory Notices . . . . . . . . . . . . . . . . . . 214 . . . . . . . . . . . . . . . . . . . . . . . . 215 FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . 217 IC Notice (Canada Only) . . . . . . . . . . . . . . . . . . . 220 Contents 11 CE Notice (European Union) CE Mark Notice . . . . . . . . . . . . . . . . . . 222 . . . . . . . . . . . . . . . . . . . . . . . . 222 New Zealand Telecom Warnings ENERGY STAR® Compliance . . . . . . . . . . . . . . . . 223 . . . . . . . . . . . . . . . . . 225 Simplified Chinese Class A Warning Notice (China Only) . . . . 225 . . . . . . . . . 226 . . . . . . . . . . . . . . . . . . . 226 EN 55022 Compliance (Czech Republic Only) VCCI Notice (Japan Only) MIC Notice (Republic of Korea Only) . . . . . . . . . . . . . . Polish Center for Testing and Certification Notice BSMI Notice (Taiwan Only) . . . . . . . 230 . . . . . . . . . . . . . . . . . . 231 NOM Information (Mexico Only) Warranty and Return Policy 24 Glossary 12 Contents 228 . . . . . . . . . . . . . . . . 233 . . . . . . . . . . . . . . . . . . . . 234 1 SECTION 1 Finding Information FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\findinfo.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\findinfo.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Safety Instructions CAUTION: For precautions on safely handling and using your computer and preventing electrostatic discharge, see the safety instructions in the System Information Guide. Documentation Updates Documentation updates are sometimes included with your computer to describe changes to your computer or software. Always read these updates before consulting any other documentation because the updates contain the latest information. Readme files, which may be installed on your hard drive or found on CDs such as the Dell™ Drivers and Utilities CD, provide last-minute updates about technical changes to your computer or advanced technical reference material intended for experienced users or technicians. Using Microsoft® Windows® Windows Help The Windows XP and Windows 2000 operating systems provide complete online instructions for using them: • In Windows XP, click the Start button and click Help and Support. For more information, see "Help and Support Center." • In Windows 2000, click the Start button and click Help. Microsoft Windows Guide For more information on using the Windows operating system, see the Microsoft Windows documentation that came with your computer. Using Devices Device User’s Guides For help on using your computer's devices (such as a modem) and options you purchase separately from your computer, see the device user’s guide. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 14 F i n d i n g I n f o r ma t i o n FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\findinfo.fm • In Windows XP, click the Start button and click Help and Support. From the Help and Support window, click User and system guides. • In Windows 2000, click the Start button, point to Programs, and then click User’s Guides. Using the Drivers and Utilities CD The Drivers and Utilities CD contains drivers and utilities, the Dell Diagnostics, and user’s guides for your computer and optional devices. Dell ships your computer to you with required drivers and utilities already installed—no further installation or configuration is needed. If you ever need to reinstall a driver or utility, run diagnostics tests on your computer, or access the user’s guides, use the Drivers and Utilities CD. See "Reinstalling Software" and "Using the Dell Diagnostics." Fixing Problems For help with fixing computer problems, see "Solving Problems" and "Using the Dell Diagnostics." Microsoft Windows Guide For more information on troubleshooting problems, see the Microsoft Windows documentation that came with your computer. Dell Support For personalized online support, driver updates, and instant answers to your questions, access the Dell Support website at support.dell.com. Installing Parts For help with adding parts to your computer, see "Adding and Replacing Parts." For detailed information on the computer parts and assemblies and how to remove and replace them, see the computer Service Manual on support.dell.com. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Finding I nfo r m ation 15 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\findinfo.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 16 F i n d i n g I n f o r ma t i o n 2 SECTION 2 A b o u t Yo u r C o m p u t e r FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front View 14 13 12 11 10 1 display latch touch pad 2 display battery/battery bay 3 device status lights 10 track stick/touch pad buttons 4 keyboard status lights 11 track stick 5 power button 12 microphone 6 speaker 13 volume control buttons 7 keyboard 14 mute button D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 18 A b ou t Yo u r C omp u ter FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm DISPLAY LATCH DISPLAY — Slide the display latch to open the display. — For more information about your display, see "Using the Display." DEVICE STATUS LIGHTS Turns on when you turn on the computerm or blinks steadily when the computer is in standby mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing. Indicates battery charge status. Turns on when the wireless antenna is enabled. To enable or disable the antenna, press NOTE: The wireless features on your computer, including Bluetooth™ and Mini PCI Wi-Fi, are optional. The icon turns on only if you ordered a wireless option with your computer. For more information, see the documentation that came with your wireless technology. If the computer is connected to an electrical outlet, the light operates as D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Abo ut Your Co m put e r 19 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m follows: – Solid green: The battery is charging. – Flashing green: The battery is almost fully charged. If the computer is running on a battery, the light operates as follows: – Off: The battery is adequately charged (or the computer is turned off). – Flashing orange: The battery charge is low. – Solid orange: The battery charge is critically low. KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled. — Press the power button to turn on the computer or to exit a power management mode. POWER BUTTON NOTICE: To avoid losing data, turn off your computer by performing an operating system shutdown rather than by pressing the power button. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 20 A b ou t Yo u r C omp u ter FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm If the computer stops responding, press and hold the power button until the computer turns off completely (which may take several seconds). S P E A K E R — To adjust the volume of the integrated speaker, press the volume control buttons or volume control keyboard shortcuts. For more information, see "Using the Keyboard and Touch Pad." KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key . For information on supported keyboard shortcuts, see "Using the Keyboard and Touch Pad." T O U C H P A D — Touch pad and touch pad buttons provide the functionality of a mouse. See "Using the Keyboard and Touch Pad" for more information. B A T T E R Y / B A T T E R Y B A Y — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See "Using a Battery." TRACK STICK/TOUCH PAD BUTTONS — Track stick and touch pad buttons provide the functionality of a mouse. See "Using the Keyboard and Touch Pad" for more information. — Track stick and track stick buttons provide the functionality of a mouse. See "Using the Keyboard and Touch Pad" for more information. TRACK STICK MICROPHONE — Allows you to record audio. VOLUME CONTROL BUTTONS MUTE BUTTON — Press these buttons to adjust the volume. — Press this button to turn off the volume. Left View D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Abo ut Your Co m put e r 21 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm 1 Dell™ D/Bay connector 2 IEEE 1394 connector 3 audio connectors 4 audio connectors 5 infrared sensor 6 PC Card slot (plastic blank installed) D E L L ™ D/B A Y C O N N E C T O R Connects the Dell™ D/Bay, which is an external media bay that accommodates an optical drive, floppy drive, or second hard drive; also connects standard USB devices IEEE 13 94 C O N N E C T O R — Use to attach devices supporting IEEE 1394 highspeed transfer rates, such as some digital video cameras. AUDIO CONNECTORS Attach a microphone to the connector. Attach headphones or speakers to the connector. The connector is a stereo output connector. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 22 A b ou t Yo u r C omp u ter FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm I N F R A R E D S E N S O R — Lets you transfer files from your computer to another IrDA-compatible device without using cable connections. When you receive your computer, the sensor is disabled. You can use the system setup program to enable the sensor. For information on transferring data, see Windows Help, the Windows Help and Support Center, or the documentation that came with your IrDA-compatible device. PC C A R D S L O T — Supports one PC Card, such as a modem or network adapter. The computer ships with a plastic blank installed in the slot. For more information, see "Using PC Cards." Right View 1 hard drive 2 smart card slot 3 fan exhaust 4 air intake 5 security cable slot HARD DRIVE — Stores software and data. SMART CARD SLOT "Using Smart Cards." — Supports one smart card. For more information, see — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. FAN EXHAUST D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Abo ut Your Co m put e r 23 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: The computer turns on the fan when the computer gets warm. Fan noise is normal and does not indicate a problem with the fan or the computer. NOTE: The computer turns on the fan when the computer gets warm. Fan noise is normal and does not indicate a problem with the fan or the computer. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a lowairflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. A I R I N T A K E — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a lowairflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. — Allows you to attach a commercially available antitheft device to the computer. For more information, see the instructions included with the device. SECURITY CABLE SLOT NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 24 A b ou t Yo u r C omp u ter FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm Back View 1 air intake network connector (RJ-45) 2 USB connector modem connector (RJ-11) (optional) 3 serial connector AC Adapter connector 4 video connector A I R I N T A K E — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a lowairflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. USB C O N N E C T O R NOTE: The computer turns on the fan when the computer gets warm. Fan noise is normal and does not indicate a problem with the fan or the computer. Connects USB devices, such as a mouse, keyboard, or printer. You can also connect the optional floppy drive directly to the USB connector using the optional floppydrive cable. SERIAL CONNECTOR Connects serial devices, such as a mouse or handheld device. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Abo ut Your Co m put e r 25 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m VIDEO CONNECTOR Connects an external monitor. For more information, see "Using the Display." NETWORK CONNECTOR (RJ-45) NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do not plug a telephone line in to the network connector. Connects the computer to a network. The green and yellow lights next to the connector indicate activity for both wired and wireless network communications. For information on using the network adapter, see the online network-adapter documentation supplied with your computer. See "Finding Information." MODEM CONNECTOR (RJ-11) ( O P T I O N A L ) If you ordered the optional internal modem, connect the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer. See "Finding Information." A C A D A P T E R C O N N E C T O R — Attach an AC adapter to the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 26 A b ou t Yo u r C omp u ter FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Abo ut Your Co m put e r 27 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Bottom View 1 Bluetooth module cover air intake 2 battery-bay latch release Service Tag 3 battery memory module/modem cover 4 battery charge gauge docking device slot 5 hard drive B L U E T O O T H M O D U L E C O V E R — Covers the compartment that contains the optional Bluetooth module. B A T T E R Y - B A Y L A T C H R E L E A S E — Releases the battery. See "Removing a Battery" for instructions. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 28 A b ou t Yo u r C omp u ter FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm B A T T E R Y — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See "Using a Battery." B A T T E R Y C H A R G E G A U G E — Provides information on the battery charge. See "Checking the Battery Charge." HARD DRIVE — Stores software and data. A I R I N T A K E — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a lowairflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. S E R V I C E TA G — Identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support. NOTE: The computer turns on the fan when the computer gets warm. Fan noise is normal and does not indicate a problem with the fans or the computer. M E M O R Y M O D U L E / M O D E M C O V E R — Covers the compartment that contains the memory module and optional modem. See "Adding and Replacing Parts." — Lets you attach your computer to a docking device. See the documentation that came with your docking device for additional information. DOCKING DEVICE SLOT D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Abo ut Your Co m put e r 29 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\about.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 30 A b ou t Yo u r C omp u ter 3 SECTION 3 Using Microsoft® Windows® XP FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\xpfeat.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\xpfeat.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: Windows XP Home Edition and Windows XP Professional offer different features and appearances. Also, options available in Windows XP Professional vary depending on whether your computer is connected to a domain. Help and Support Center The Help and Support Center provides help with the Microsoft® Windows® XP operating system and also offers other support and educational tools. To access the Help and Support Center, click the Start button and click Help and Support. Switching to Classic View You can change the appearance of the Control Panel, the Start menu, and the Microsoft® Windows® desktop to the classic view of previous Windows operating systems. Control Panel The Control Panel presents information as task-oriented categories. If you are accustomed to performing a particular task with the icon-oriented classic Control Panel, you can switch to the classic icon view. Click the Start button and click Control Panel. Click Switch to Classic View or Switch to Category View in the upper-left area of the Control Panel window. Start Menu Right-click the empty area on the taskbar. Click Properties and click the Start Menu tab. Click Classic Start Menu and click OK. Window and Button Appearance Right-click anywhere on the main desktop screen and click Properties. Click the Appearance tab. From the Windows and buttons drop-down menu, click Windows Classic style. To customize color, font, and other classic desktop options, click Advanced. When you have completed your appearance selections, click OK. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 32 Usi ng M icr o s o f t® W in d o w s ® XP FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\xpfeat.fm Desktop Cleanup Wizard By default, the Desktop Cleanup Wizard moves desktop icons that are not frequently used from your desktop to a designated folder 7 days after you first start your computer and every 60 days after that. The appearance of the Start menu changes as desktop icons are moved. To turn off the Desktop Cleanup Wizard: Right-click an empty spot on the desktop and click Properties. Click the Desktop tab and click Customize Desktop. Click Run Desktop Cleanup Wizard every 60 days to remove the check mark. Click OK. To run the Desktop Cleanup Wizard at any time: Right-click an empty spot on the desktop and click Properties. Click the Desktop tab and click Customize Desktop. Click Clean Desktop Now. When the Desktop Cleanup Wizard screen appears, click Next. To leave an icon on the desktop, click the icon name to remove the check mark, and then click Next. Click Finish to remove the shortcuts and close the wizard. Transferring Information to a New Computer The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer. You can move data such as: • E-mails • Toolbar settings • Window sizes • Internet bookmarks D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY U s i n g M ic r o s o f t ® W i n do w s ® X P 33 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\xpfeat.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m You can transfer the data to the new computer over a network or serial connection, or you can store it on a removable medium, such as a writable CD or floppy disk. To prepare the new computer for the file transfer: Click the Start button, point to All Programs→ Accessories→ System Tools, and then click Files and Settings Transfer Wizard. When the Files and Settings Transfer Wizard welcome screen appears, click Next. On the Which computer is this? screen, click New Computer and click Next. On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next. When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer: On the old computer, insert the Windows XP Operating System CD. On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. Under What do you want to do?, click Transfer files and settings. On the Files and Settings Transfer Wizard welcome screen, click Next. On the Which computer is this? screen, click Old Computer and click Next. On the Select a transfer method screen, click the transfer method you prefer. On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. Click Finish. To transfer data to the new computer: On the Now go to your old computer screen on the new computer, click Next. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 34 Usi ng M icr o s o f t® W in d o w s ® XP FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\xpfeat.fm On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. Click Finished and restart the new computer. User Accounts and Fast User Switching Adding User Accounts After the Microsoft® Windows® XP operating system is installed, the administrator or a user with administrator rights can create additional user accounts. Click the Start button and click Control Panel. In the Control Panel window, click User Accounts. Under Pick a task, click Create a new account. Under Name the new account, type the name of the new user and click Next. Under Pick an account type, click one of the following options: • Computer administrator — You can change all computer settings. • Limited — You can change only your own personal settings, such as your password. You cannot install programs or use the Internet. Click Create Account. Fast User Switching Fast User Switching allows multiple users to access one computer without requiring the previous user to log off. Click the Start button and click Log Off. In the Log Off Windows window, click Switch User. NOTE: Fast User Switching is unavailable if your computer is running Windows XP Professional and is a member of a computer domain, or if your computer has less than 128 MB of memory. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY U s i n g M ic r o s o f t ® W i n do w s ® X P 35 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\xpfeat.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When you use Fast User Switching, programs that previous users were using remain running in the background, so your computer might run slower. Also, multimedia programs, such as games and DVD software, might not work with Fast User Switching. For more information, see the Windows Help and Support Center. Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a functional network cable connected to it. To connect a network cable: NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. Connect the network cable to the network adapter connector on the back of your computer. NOTE: Do not use a network cable with a telephone wall jack. Connect the other end of the functional network cable to a network connection device, such as a network wall jack. Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. On the welcome screen, click Next. Click Checklist for creating a network. Complete the checklist and required preparations. Return to the Network Setup Wizard and follow the instructions on the screen. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 36 Usi ng M icr o s o f t® W in d o w s ® XP FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\xpfeat.fm Internet Connection Firewall The Internet Connection Firewall provides basic protection from unauthorized access to the computer while the computer is connected to the Internet. The firewall is automatically enabled when you run the Network Setup Wizard. When the firewall is enabled for a network connection, the firewall icon appears with a red background in the Network Connections portion of the Control Panel. Note that enabling the Internet Connection Firewall does not reduce the need for virus-checking software. For more information, see the Help and Support Center. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY U s i n g M ic r o s o f t ® W i n do w s ® X P 37 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\xpfeat.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 38 Usi ng M icr o s o f t® W in d o w s ® XP 4 SECTION 4 Dell™ QuickSet Fe a t u r e s Horizontal Rule FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\quickset.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\quickset.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell QuickSet provides you with easy access to configuration settings for power management schemes, battery resources, icon and font size, display brightness, volume, and network activity. If QuickSet is installed on your computer, it runs from the icon located in the taskbar. If QuickSet is not installed, you can download the program from support.dell.com. QuickSet functions differently when you click, double-click, or right-click the icon. Clicking the QuickSet Icon Click the icon to perform the following tasks: • Adjust power management settings using the Power Management Wizard. • Adjust the size of icons and toolbars. • Select a power scheme that you set in the Power Management Wizard. • Turn presentation mode on or off. Double-Clicking the QuickSet Icon Double-click the icon to adjust power management settings using the Power Management Wizard. Right-Clicking the QuickSet Icon Right-click the icon to perform the following tasks: • Enable or disable the Brightness Meter on the screen. • Enable or disable the Volume Meter on the screen. • Turn wireless activity on or off. • View Dell QuickSet Help. • View the version and copyright date of the QuickSet program installed on your computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 40 D el l™ Qu i ck S et Fe a t ur es FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\quickset.fm For more information about QuickSet, right-click the icon in the taskbar and click Help. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Dell™ QuickSet Features 41 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\quickset.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 42 D el l™ Qu i ck S et Fe a t ur es 5 SECTION 5 Using the Keyboard a n d To u c h Pa d FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\keyboard.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\keyboard.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down • To enable the keypad, press the keypad is active. • To disable the keypad, press and press the desired key. . The light indicates that again. Keyboard Shortcuts System Functions Opens the Task Manager window Enables and disables the numeric keypad D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 44 Using the Ke yboard and To uch Pa d FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\keyboard.fm Enables and disables the scroll lock Battery Displays the Dell™ QuickSet Battery Meter (if QuickSet is installed) CD or DVD Tray Ejects the tray out of the drive (if Dell QuickSet is installed) Display Functions Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously. Increases brightness on the integrated display only (not on an external monitor). Decreases brightness on the integrated display only (not on an external monitor). Radios (Including Wireless Networking and Bluetooth™) Enables and disables radios, including wireless networking and Bluetooth (both optional) Power Management Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using the Ke yboard and Touch Pa d 45 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\keyboard.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Speaker Functions Increases the volume of the integrated speaker and external speakers, if attached Decreases the volume of the integrated speaker and external speakers, if attached Enables and disables the integrated speaker and external speakers, if attached Microsoft® Windows® Logo Key Functions Minimizes all open windows Maximizes all windows Runs Windows Explorer Opens the Run dialog box Opens the Search Results dialog box Opens the Search Results-Computer dialog box (if the computer is connected to a network) Opens the System Properties dialog box To adjust keyboard operation, such as the character repeat rate: • In Windows XP, open the Control Panel, click Printers and Other Hardware, and click Keyboard. • In Windows 2000, open the Control Panel and double-click the Keyboard icon. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 46 Using the Ke yboard and To uch Pa d FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\keyboard.fm Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. 1 track stick 2 track stick buttons 3 touch pad 4 touch pad buttons • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using the Ke yboard and Touch Pa d 47 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\keyboard.fm • To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger over the surface. • To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice. You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a mouse. Customizing the Touch Pad and Track Stick You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings. In Windows XP, open the Control Panel, click Printers and Other Hardware, and click Mouse. In Windows 2000, open the Control Panel and double-click the Mouse icon. In the Mouse Properties window: • Click the Device Select tab to disable the touch pad and track stick. • Click the Pointer tab to adjust touch pad and track stick settings. Click OK to save the settings and close the window. Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You can purchase additional caps by visiting the Dell website at www.dell.com. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 48 Using the Ke yboard and To uch Pa d FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\keyboard.fm Pull the cap off the track stick. Align the new cap over the square track-stick post and gently press the cap down onto the post. NOTICE: The track stick can damage the display if it is not properly seated on the post. Test the track stick to ensure that the cap is seated properly. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using the Ke yboard and Touch Pa d 49 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\keyboard.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 50 Using the Ke yboard and To uch Pa d 6 SECTION 6 Using the Display FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\display.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\display.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Adjusting Brightness When the Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting using the appropriate keyboard shortcuts for the display. If Dell QuickSet is installed, the QuickSet Brightness Meter shows the current brightness setting for the display. Right-click the icon in the taskbar to enable or disable the Brightness Meter on the screen. 1 Brightness Meter NOTE: By default, the Brightness Meter appears in the lower-right corner of the display. You can click and drag the meter to a new location, and the meter subsequently always appears at the new location. NOTE: Brightness keyboard shortcuts only affect the display on your portable computer, not monitors that you attach to your portable computer or docking device. If your computer is connected to an external monitor and you try to change the brightness level, the Brightness Meter appears, but the brightness level on the monitor does not change. You can enable or disable the Brightness Meter from the QuickSet taskbar menu. When the meter is enabled, press the following keys to adjust brightness: • Press to increase brightness on the integrated display only (not on an external monitor). • Press to decrease brightness on the integrated display only (not on an external monitor). For more information about QuickSet, right-click the icon in the taskbar and click Help. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 52 Usi ng th e D is p la y FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\display.fm Switching the Video Image When you start the computer with an external device (such as an external monitor or projector) attached and turned on, the image may appear on either the display or the external device. Press to switch the video image to the display only, the external device only, or the display and the external device simultaneously. Setting Display Resolution To display a program at a specific resolution, both the video controller and the display must support the program, and the necessary video drivers must be installed. Before you change any of the default display settings, make a note of the default settings for future reference. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest possible setting. Microsoft® Windows® XP Click the Start button and click Control Panel. Under Pick a category, click Appearance and Themes. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display. Try different settings for Color quality and Screen resolution. NOTE: Use only the Dellinstalled video drivers, which are designed to offer the best performance with your Dell-installed operating system. Windows 2000 Click the Start button, point to Settings, and then click Control Panel. Double-click the Display icon and click the Settings tab. Try different settings for Colors and Screen area. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using the Display 53 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\display.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: As the resolution increases, icons and text appear smaller on the screen. If the video resolution setting is higher than that supported by the display, the computer enters pan mode. In pan mode, the screen cannot be completely displayed. For example, the taskbar that usually appears at the bottom of the desktop may no longer be visible. To view the rest of the screen, use the touch pad or track stick to pan up, down, left, and right. NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh rate on an external monitor, see the monitor user's guide. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 54 Usi ng th e D is p la y 7 SECTION 7 Using the Dell™ D/Bay FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\bay.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\bay.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m About the Dell D/Bay You can install Dell Latitude™ D-Family devices such as a floppy drive or an optical drive. Removing and Installing Devices When the Computer is Turned Off NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them. Press the device latch release so that the latch release pops out. Pull the device by the latch release to remove the device from the D/Bay. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 56 U s i n g t h e D e l l ™ D / B ay FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\bay.fm Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. Connect the D/Bay cable to the Dell D/Bay connector on the computer.. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using the Dell™ D/Bay 57 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\bay.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing and Installing Devices While the Computer Is Running Microsoft® Windows® XP Double-click the Safely Remove Hardware icon on the taskbar. Click the device you want to eject. NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them. Press the device latch release so that the latch release pops out. Pull the device by the latch release to remove the device from the D/Bay. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 58 U s i n g t h e D e l l ™ D / B ay FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\bay.fm Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. Windows XP automatically recognizes the new device. If necessary, enter your password to unlock your drive. Windows 2000 Click the Unplug or Eject Hardware icon on the taskbar. Click the device you want to eject and click Stop. Press the device latch release so that the latch release pops out. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using the Dell™ D/Bay 59 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\bay.fm Pull the device by the latch release to remove the device from the D/Bay. Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. When the operating system recognizes the new device, click Close. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 60 U s i n g t h e D e l l ™ D / B ay FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\bay.fm Using the CD or DVD Tray NOTICE: Do not press down on the drive tray when opening or closing it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing CDs or DVDs. Press the eject button on the front of the drive. Pull the tray out. Place the disc, label side up, in the center of the tray. Snap the disc onto the spindle. 1 eject button Push the tray back into the drive. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using the Dell™ D/Bay 61 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\bay.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: If you use a module bay that shipped with another Latitude DFamily computer, you need to install the drivers and software necessary to play DVDs or write data. For more information, see the Drivers and Utilities CD. You can play a DVD on your computer if the computer shipped with a DVD drive or a CD-RW/DVD combo drive. You can write data to a blank CD on your computer if the computer shipped with a CD-RW or CD-RW/DVD combo drive. For more information on playing CDs or watching movies, click Help on the CD player or DVD player (if available). Adjusting the Volume NOTE: If the speaker is muted, you do not hear the CD or DVD playing. Click the Start button, point to All Programs→ Accessories→ Entertainment (or Multimedia), and then click Volume Control. In the Volume Control window, click and drag the bar in the Volume Control column and slide the bar up or down to increase or decrease the volume. For more information on volume control options, click Help in the Volume Control window. The Volume Meter displays the current volume level, including mute, on your computer. Either right-click the icon in the taskbar or press the volume control buttons to enable or disable the Volume Meter on the screen (if Dell QuickSet is installed). 1 volume icon 2 Volume Meter 3 mute icon D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 62 U s i n g t h e D e l l ™ D / B ay FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\bay.fm When the meter is enabled, adjust the volume using the volume control buttons or by pressing the following keys: • Press to increase volume. • Press to decrease volume. • Press to mute volume. For more information about QuickSet, right-click the taskbar and click Help. NOTE: By default, the Volume Meter appears in the lower-right corner of the display. You can click and drag the meter to a new location, and the meter subsequently always appears at the new location. icon in the Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties. Windows XP Click the Start button and click Control Panel. Under Pick a category, click Appearance and Themes. Under Pick a task..., click Change the screen resolution. In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 1024 by 768 pixels. Under Color quality, click the drop-down menu and click Medium (16 bit). Click OK. Windows 2000 Click the Start button, point to Settings, and then click Control Panel. Double-click the Display icon and click the Settings tab. Click and drag the bar in Screen area to change the setting to 1024 by 768 pixels. Under Color quality, click the drop-down menu and click High Color (16 bit). D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using the Dell™ D/Bay 63 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\bay.fm Click Apply. Click OK to save the settings and close the window. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 64 U s i n g t h e D e l l ™ D / B ay 8 SECTION 8 Using a Battery FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\battery.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\battery.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Battery Performance NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited warranty for your computer. For more information about the Dell warranty for your computer, see the System Information Guide. NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD. Use a battery to power the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay. Battery operating time varies depending on operating conditions. Operating time is significantly reduced when you perform operations including, but not limited to, the following: • Using optical drives, especially DVD and CD-RW drives • Using wireless communications devices, PC Cards, or USB devices • Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D games • Running the computer in maximum performance mode You can check the battery charge before you insert the battery into the computer. You can also set power management options to alert you when the battery charge is low. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell™ computer. Do not use batteries from other computers with your computer. CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See the battery disposal instructions in your System Information Guide. CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 66 U s i n g a B a t te r y FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\battery.fm Checking the Battery Charge The Microsoft® Windows® power meter window and icon, the battery charge gauge and health gauge, and the low-battery warning provide information on the battery charge. Dell QuickSet Battery Meter If Dell QuickSet is installed, press to display the QuickSet Battery Meter. The Battery Meter screen displays status, charge level, and charge completion time for the battery in your computer. In addition, when your computer is connected to a docking device (docked), the Battery Meter screen includes a Dock Battery tab, which displays the charge level and current status of the docking device battery. The following icons appear in the Battery Meter screen: NOTE: You can use your docking device to charge a computer battery. However, a battery in a docking device does not power the docking device or computer. • The computer or docking device is running on battery power. • The battery is discharging or idle. • The computer or docking device is connected to an electrical outlet and running on AC power. • The battery is charging. • The computer or docking device is connected to an electrical outlet and running on AC power. • The battery is discharging, idle, or charging. For more information about QuickSet, right-click the icon in the taskbar, and click Help. Microsoft Windows Power Meter The Windows power meter indicates the remaining battery charge. To check the power meter, double-click the icon on the taskbar. For more information on the Power Meter tab, see "Power Management." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY U s ing a B atte r y 67 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\battery.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If the computer is connected to an electrical outlet, a icon appears. Charge Gauge Press the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge. Health Gauge The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity, or battery health. To check the battery health, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery. See "Specifications" for more information about the battery operating time. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 68 U s i n g a B a t te r y FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\battery.fm Low-Battery Warning NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet, or install a second battery in the module bay. If the battery runs completely out of power, standby mode begins automatically. A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information on low-battery alarms, see "Power Management." Charging the Battery When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge. If the battery is warm from being used in your computer or being in a warm environment, the battery may not charge when you connect the computer to an electrical outlet. NOTE: Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like. The battery internal circuitry prevents the battery from overcharging. The battery is too warm to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery. For more information on resolving problems with a battery, see "Power Problems." Removing a Battery CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack. NOTICE: If you choose to replace the battery with the computer in standby mode, you have up to 90 seconds to complete the battery replacement before the computer shuts down and loses any unsaved data. Ensure that the computer is turned off, suspended in a power management mode, or connected to an electrical outlet. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY U s ing a B atte r y 69 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\battery.fm If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay. Installing a Battery Slide the battery into the bay until the latch release clicks. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 70 U s i n g a B a t te r y 9 SECTION 9 Power Management FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\power.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\power.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Power Management Tips NOTE: See "Using a Battery" for more information on conserving battery power. NOTE: The power management options described in this section are for Microsoft® Windows® operating systems. Power management options may vary, depending on which operating system is installed. NOTE: The Power Management Wizard is not available if you have restricted access rights. NOTE: On the What is Power Management? screen, you can select Do not show this page again. When you select this option, the Welcome screen also does not appear again. • Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is charged. • Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time. • To exit a power management mode, press the power button. Power Management Wizard If Dell™ QuickSet is installed, click or double-click the Power Management Wizard. icon to open the The first two screens of the wizard—Welcome and What is Power Management?—describe and define various power management options. Use the following screens of the Power Management Wizard to set various power management options, including sleep modes, power schemes, and low battery-charge alarms. Setting Sleep Modes The screen defines standby and hibernate modes. From the screen you can: • Set standby-mode password options. • Enable or disable hibernate mode. • Select how the computer will respond when you close the display: – Choose no action. – Enter standby mode. – Enter hibernate mode. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 72 Po wer Management FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\power.fm • • Select how the computer will respond when you press the power button: – Choose no action. – Enter standby mode. – Enter hibernate mode. – Shut down the Microsoft® Windows® operating system and turn off the computer. – Prompt a user for an action (Ask me what to do). Select how the computer will respond when you press – Choose no action. – Enter standby mode. – Enter hibernate mode. – Shut down the operating system and turn off the computer. – Prompt a user for an action (Ask me what to do). Selecting a Power Scheme The screen allows you to select, create, and edit power scheme settings. In addition, you can delete power schemes that you create, but you cannot delete Dell™ QuickSet predefined power schemes (Maximum Battery, Maximum Performance, Presentation, and Network Disabled). NOTE: When your computer is running on battery power, the Network Disabled power scheme disables your internal network and wireless activity. When your computer is connected to an electrical outlet or docking device, the Network Disabled power scheme disables only your wireless activity. You must set the power scheme through QuickSet (not Microsoft® Windows®) for Network Disabled to work. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Po wer Management 73 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\power.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: QuickSet automatically adds the word (QuickSet) after the names of power schemes created using QuickSet. All QuickSet power schemes are displayed in a drop-down menu near the center of the screen. The power settings for each scheme in the menu are listed below the menu. The power settings are listed separately for when the computer is running on battery or connected to an electrical outlet. The Power Management Wizard also allows you to associate the display brightness level with a power scheme. You must enable brightness-level power schemes through QuickSet in order to set the brightness level. The display brightness, internal network-card activity, and wireless activity features are not available through the Microsoft® Windows® Control Panel power schemes. In order to make use of these value-added features, you must set them through QuickSet power schemes. NOTE: Brightness shortcut keys only affect the display on your portable computer, not monitors that you attach to your portable computer or docking device. If your computer is in CRT only mode and you try to change the brightness level, the Brightness Meter appears, but the brightness level on the monitor does not change. Setting Battery Alarms and Actions The screen allows you to enable the low-battery and critical-battery alarms and to change settings for the alarms. For example, you can set the lowbattery alarm to 20% to remind you to save work and switch to AC power, and you can set the critical-battery alarm to 10% to enter hibernate mode. From the screen, you can: • Select whether the alarm will notify you by sound or text. • Adjust the power level at which you want the alarm to notify you. • Select how the computer will respond when the alarm notifies you: – Choose no action. – Enter standby mode. – Enter hibernate mode. – Shut down Windows and turn off the computer. Completing the Power Management Wizard The screen summarizes the QuickSet power scheme, sleep mode, and battery alarm settings for your computer. Review the settings you have selected and click Finish. For more information about QuickSet, right-click the icon in the taskbar and click Help. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 74 Po wer Management FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\power.fm Power Management Modes Standby Mode Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby mode, it returns to the same operating state it was in before entering standby mode. NOTICE: If your computer loses AC and battery power while in standby mode, it may lose data. To enter standby mode: • In the Microsoft Windows XP operating system, click the Start button, click Turn off computer, and then click Stand by. In Windows 2000, click the Start button, click Shutdown, click Standby, and then click OK. or • Depending on how you set the power management options on the Advanced tab in the Power Options Properties window, use one of the following methods: – Press the power button. – Close the display. – Press To exit standby mode, press the power button or open the display depending on how you set the options on the Advanced tab. You cannot make the computer exit standby mode by pressing a key or touching the touch pad or track stick. Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode. NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Po wer Management 75 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\power.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Your computer enters hibernate mode if the battery charge level becomes critically low. To manually enter hibernate mode: • In Windows XP, click the Start button, click Turn off computer, press and hold , and then click Hibernate. In Windows 2000, if hibernate support is enabled, click the Start button, click Shutdown, click Hibernate, and then click OK. or • NOTE: Some PC Cards may not operate correctly after the computer exits hibernate mode. Remove and reinsert the card, or simply restart (reboot) your computer. Depending on how you set the power management options on the Advanced tab in the Power Options Properties window, use one of the following methods to enter hibernate mode: – Press the power button. – Close the display. – Press To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad or track stick. For more information on hibernate mode, see the documentation that came with your operating system. Power Options Properties The Power Options Properties window helps you to manage power consumption and monitor battery charge status. To access the Microsoft® Windows® Power Options Properties window: • In Windows XP, click the Start button→ Control Panel→ Performance and Maintenance→ Power Options. • In Windows 2000, open the Control Panel, and then double-click the Power Options icon. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 76 Po wer Management FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\power.fm Power Schemes Tab The Power schemes drop-down menu displays the selected preset power scheme. Keep the default Portable/Laptop power scheme to maximize battery power. Windows XP controls the performance level of the processor depending on the power scheme you select. You do not need to make any further adjustments to set the performance level. For information on setting processor performance for other operating systems, see "Intel SpeedStep® Technology Tab." Each preset power scheme has different time-out settings for entering standby mode, turning off the display, and turning off the hard drive. For more information on power management options, see the Help and Support Center (Windows Help in Windows 2000). Alarms Tab The Low battery alarm and Critical battery alarm settings alert you with a message when the battery charge falls below a certain percentage. When you receive your computer, the Low battery alarm and Critical battery alarm check boxes are selected. It is recommended that you continue to use these settings. See "Using a Battery" for more information on low-battery warnings. NOTE: To enable audible alarms, click each Alarm Action button and select Sound alarm. Power Meter Tab The Power Meter tab displays the current power source and amount of battery charge remaining. Advanced Tab The Advanced tab allows you to: • Set power icon and standby mode password options. • Program the following functions (depending on your operating system): – Prompt a user for an action (Ask me what to do). – Enter standby mode. – Enter hibernate mode. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Po wer Management 77 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\power.fm – Shut down Windows and turn off the computer. – Choose no action (None or Do nothing). To program these functions, click an option from the corresponding dropdown menu and then click OK. Hibernate Tab The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernate support check box. Intel SpeedStep® Technology Tab NOTE: Windows XP controls the performance level of the processor depending on the power scheme that you select. See "Power Schemes Tab." NOTE: To use Intel SpeedStep technology, a Windows operating system must be running. Depending on your operating system and microprocessor, the Power Options Properties window includes the Intel SpeedStep® technology tab. The Intel SpeedStep technology allows you to set the performance level of the processor according to whether the computer is running on battery or AC power. Depending on your operating system, typical options are: • Automatic — The processor runs at its highest possible speed (Maximum Performance mode) when the computer is running on AC power. When the computer is running on battery power, the processor runs in Battery Optimized mode. • Maximum Performance — The processor is capable of running at its highest possible speed even if the computer is running on battery power. • Battery Optimized Performance — Processor speed is optimized for battery power even if the computer is connected to an electrical outlet. To change additional Intel SpeedStep options: Click Advanced and then click one of the following options: • Disable Intel SpeedStep technology control • Remove flag icon (from the notification area) • Disable audio notification when performance changes D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 78 Po wer Management FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\power.fm Click OK to accept any changes, and then click OK to close the Intel SpeedStep® technology window. You can also change the Intel SpeedStep settings by right-clicking the flag icon in the notification area. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Po wer Management 79 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\power.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 80 Po wer Management 10 SECTION 10 Using PC Cards FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\pccards.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\pccards.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m PC Card Types See "Specifications" for information on supported PC Cards. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality. PC Card Blanks Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no PC Card is installed in the slot; blanks from other computers may not fit your computer. To remove the blank, see "Removing a PC Card or Blank." Extended PC Cards An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these precautions when using extended PC Cards: • Protect the exposed end of an installed card. Striking the end of the card can damage the system board. • Always remove an extended PC Card before you pack the computer in its carrying case. Installing a PC Card You can install a PC Card in the computer while the computer is running. The computer automatically detects the card. PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. To install a PC Card: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 82 Using PC Cards FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\pccards.fm Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. The latch may need to be in the "in" position before you insert the card. Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card. Removing a PC Card or Blank NOTICE: Use the PC Card configuration utility on the taskbar to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached. Press the eject button. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using PC Cards 83 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\pccards.fm Press the eject button a second time. Gently remove the card. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 84 Using PC Cards FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\pccards.fm Save a blank to use when no PC Card is installed in a slot. Blanks protect unused slots from dust and other particles. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using PC Cards 85 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\pccards.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 86 Using PC Cards 11 SECTION 11 Using Smart Cards FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\smart.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\smart.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m About Smart Cards Smart cards are small portable credit-card shaped devices with internal integrated circuits. Smart cards come in two varieties: memory and microprocessor. Memory smart cards store data but cannot process information. Microprocessor smart cards can add, delete, and manipulate information in the card memory. The top surface of the microprocessor smart card contains an embedded microprocessor located under the gold contact pad. Microprocessor smart cards can be used for programs such as: NOTE: To use a smart card for secure PC log-on and authentication, B2B and B2C e-commerce, local file encryption, and storage of digital certificates, additional software is required. To use a smart card for secure network log-on and authentication, file and email encryption, and Virtual Private Network (VPN) log-on, you need to enable Microsoft® Windows® PKI support. • Secure log-on and authentication of users to PCs and networks • Secure business-to-business (B2B) and business-to-consumer (B2C) ecommerce • Storage of digital certificates, credentials, and passwords • Encryption of sensitive data The combination of the small size and integrated circuits make smart cards valuable tools for security, data storage, and special programs. Using smart cards can improve system security by combining something a user has (the smart card) with something only the user should know (a PIN) to provide more secure user-authentication than passwords alone. Installing a Smart Card You can install a smart card in the computer while the computer is running. The computer automatically detects the card. To install a smart card: Remove the smart card blank from the smart card slot. Hold the card face up with the gold contact pad on the top surface and pointing toward the smart card slot. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 88 U s i n g S m a r t C ar d s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\smart.fm 1 gold contact pad 2 smart card (top) Slide the smart card into the smart card slot until the card is completely seated in its connector. The smart card will protrude from the slot. The smart card slot is located below the PC Card slot. If you encounter too much resistance, do not force the card. Check the card orientation and try again. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using Smart Cards 89 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\smart.fm 1 smart card slot 2 smart card D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 90 U s i n g S m a r t C ar d s 12 SECTION 12 Tr a v e l i n g W i t h Yo u r Computer FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\travel.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\travel.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Identifying Your Computer • Attach a name tag or business card to the computer, or use a permanent marker or stencil to write a unique identifying mark (such as your driver's license number) on the computer. • Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell. • Assign an owner tag, which appears in the system log-on screen and cannot be changed or deleted if the primary or administrator passwords are set. • Contact your credit card company and ask if it offers coded identification tags. Packing the Computer • Remove any external devices attached to the computer and store them in a safe place. Remove any cables attached to installed PC Cards, and remove any extended PC Cards. • To make the computer as light as possible, replace any devices installed in the module bay with the Dell TravelLite™ module. • Fully charge the main battery and any spare batteries you plan to carry with you. • Shut down the computer. • Disconnect the AC adapter. NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could damage the display. • Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display. • Use the optional Dell™ carrying case to pack the computer and its accessories together safely. • Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 92 Tr a v e l i n g W i t h Yo u r C o m p u te r FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\travel.fm • Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids. NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room temperature for 1 hour before turning it on. • Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment. NOTICE: Do not check the computer as baggage. Travel Tips NOTICE: Do not move the computer while using the optical drive. Doing so can result in loss of data. • Consider disabling wireless activity on your computer to maximize battery operating time. To disable wireless activity, press • Consider changing your power management options to maximize battery operating time. • If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it is company-owned—to speed your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an international carnet (also known as a merchandise passport) from your government. • Ensure that you know which electrical outlets are used in the countries you will visit, and have appropriate power adapters. • Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers. Traveling by Air • Ensure that you have a charged battery available in case you are asked to turn on the computer. NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or have it hand inspected. • Before you use the computer on an airplane, verify that such usage is permitted. Some airlines forbid the use of electronic devices during the flight. All airlines forbid the use of electronic devices during takeoff and landing. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Tra v el i n g Wi t h Yo u r Co m p ut e r 93 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\travel.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If Your Computer Is Lost or Stolen NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live. • Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and telephone number of the law enforcement agency. If possible, obtain the name of the investigating officer. • If the computer belongs to a company, notify the security office of the company. • Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and telephone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer. The Dell customer service representative will log your report under the computer Service Tag and flag the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you made the report of the missing computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 94 Tr a v e l i n g W i t h Yo u r C o m p u te r 13 SECTION 13 Pa s s w o r d s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\password.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\password.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m About Passwords NOTE: Passwords are disabled when you receive your computer. NOTE: Only hard drives purchased from Dell for use with the Dell™ Latitude™ D-Family computers support hard drive passwords. A primary password prevents unauthorized access to the computer at startup. You can use an administrator password instead of the primary password. A hard drive password helps prevent unauthorized access to data on the drive, even when the drive is installed in another computer. NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection, such as data encryption programs or PC Cards with encryption features. If you forget any of your passwords, contact your system administrator or call Dell. For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer. The following table identifies types and features of passwords available on your computer. Type of Password Features Primary • Protects the computer from unauthorized access Administrator • Gives system administrators or service technicians access to computers for repair or reconfiguration • Allows you to restrict access to the system setup program in the same way a system password restricts access to the computer • Can be used instead of the primary password Hard drive • Helps protect the data on your hard drive or external hard drive (if one is being used) from unauthorized access. Using a Primary Password The primary password allows you to protect the computer from unauthorized access. After assigning a primary password, you must enter it each time you turn on your computer. The following message appears each time you turn on the computer: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 96 Pa sswords FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\password.fm Please type in the primary or administrator password and press To continue, enter your password (maximum eight characters). If you do not enter a password within 2 minutes, the computer returns to its previous state. If you have assigned an administrator password, you can use it instead of the primary password. The computer does not specifically prompt you for the administrator password. NOTICE: If you disable the administrator password, the primary password is also disabled. Using an Administrator Password The administrator password is designed to give system administrators or service technicians access to computers for repair or reconfiguration. The administrators or technicians can assign identical administrator passwords to groups of computers, allowing you to assign the primary password. When you set an administrator password, the Configure Setup option becomes available in the system setup program. The Configure Setup option allows you to restrict access to the system setup program in the same way a primary password restricts access to the computer. The administrator password can be used instead of the primary password. Whenever you are prompted to enter the primary password, you can enter the administrator password. If you forget the primary password and do not have an administrator password assigned, or if you have both a primary and an administrator password assigned but forget them both, contact your system administrator or contact Dell. NOTICE: If you disable the administrator password, the primary password is also disabled. NOTE: The administrator password provides access to the computer, but it does not provide access to the hard drive when a hard drive password is assigned. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Passwords 97 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\password.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Using a Hard Drive Password The hard drive password helps protect the data on your hard drive from unauthorized access. You can also assign a password for an external hard drive (if one is being used) that can be the same as or different from the password for the primary hard drive. After assigning a hard drive password, you must enter it each time you turn on the computer and each time you resume normal operation from standby mode. If the hard drive password is enabled, the following message appears each time you turn on the computer: Please type in the hard-disk drive password and press To continue, enter your password (maximum eight characters). Press to return the computer to its previous state. If you do not enter a password within 2 minutes, the computer returns to its previous state. If you enter the wrong password, the following message appears: Invalid password [Press Enter to retry] If the correct password is not entered in three attempts, the computer tries to boot from the next device in the Boot Order list in the system setup program. If there are no other enabled devices in the Boot Order list, the computer returns to the state it was in when you turned it on. If the hard drive password, the external hard drive password, and the primary password are the same, you are prompted only for the primary password. If the hard drive password is different from the primary password, you are prompted for both. Two different passwords provide greater security. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 98 Pa sswords FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\password.fm Assigning an Asset Tag NOTE: The administrator password provides access to the computer, but it does not provide access to a hard drive that is protected by a hard drive password. The Asset Tag utility allows you to enter an asset tag that you or your company assigns to the computer. After you enter an asset tag, the tag appears in the system setup screens. You can also use the Asset Tag utility to enter an owner tag that appears in the system log-on screen and with the primary password prompt. Use your Drivers and Utilities CD to create a bootable floppy disk, and then use the bootable floppy disk to assign an asset tag: Save and close any open files and exit any open programs. Connect the Dell™ D/Bay with a floppy drive to the powered USB connector on the computer, or connect a USB floppy drive to the USB connector on the back of the computer. Insert the Drivers and Utilities CD. When the Welcome Dell System Owner window appears, click Next. Select MS-DOS from the Operating System drop-down menu. Click Dell Portables Asset Tag, click Extract, and then click Setup. Insert a blank floppy disk and press Follow the instructions on the screen to create a bootable floppy disk. Boot the computer using the bootable floppy disk: Restart the computer. Press immediately after the DELL™ logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. Press the arrow keys to select Diskette Drive and press Type asset and a space followed by the new asset tag, and press For example, type the following command line and press asset 1234$ABCD& D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Passwords 99 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\password.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: An asset tag can have up to 10 characters; any combination of characters excluding spaces is valid. 10 When the computer prompts you to verify the asset tag, type y. The computer displays the new or modified asset tag and the Service Tag. 11 Restart your computer to exit the Asset Tag utility. Viewing Existing Asset and Service Tags Boot the computer using the bootable floppy disk you created in "Assigning an Asset Tag." Type asset and press Deleting an Asset Tag Boot the computer using the bootable floppy disk you created in "Assigning an Asset Tag." Type asset /d and press When the computer prompts you to delete the asset tag, type y. Assigning an Owner Tag An owner tag can have up to 48 characters; any combination of letters, numbers, and spaces is valid. Boot the computer using the bootable floppy disk you created in "Assigning an Asset Tag." Type asset /o and a space followed by the new owner tag, and press For example, type the following command line and press asset /o ABC Company When the computer prompts you to verify the owner tag, type y. The computer displays the new owner tag. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 100 Pa sswords FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\password.fm Deleting an Owner Tag Boot the computer using the bootable floppy disk you created in "Assigning an Asset Tag." Type asset /o /d and press When the computer prompts you to delete the owner tag, type y. NOTE: For security, you cannot set, change, or delete the owner tag if the primary or administrator passwords are set. Asset Tag Options To use one of the asset tag options (see the following table): Boot the computer using the bootable floppy disk you created in "Assigning an Asset Tag." Type asset and a space followed by the option, and then press Asset Tag Option Description /d Deletes the asset tag /o owner tag Specifies a new owner tag /o /d Deletes the owner tag /? Displays the Asset Tag utility help screen D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Passwords 101 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\password.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 102 Pa sswords 14 SECTION 14 Solving Problems FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Power Problems Fill out the Diagnostics Checklist as you complete these checks. C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer or to exit hibernate mode. C H A R G E T H E B A T T E R Y — The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too warm to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S — See "Power Management." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 104 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank, reseat the memory modules. Error Messages If the message is not listed, see the documentation for the operating system or the program that was running at the time the message appeared. A U X I L I A R Y D E V I C E F A I L U R E — The touch pad, track stick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell. B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the microprocessor has failed. Contact Dell. C D D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer. See "Drive Problems." D A T A E R R O R — The floppy or hard drive cannot read the data. See "Drive Problems." D E C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be faulty or improperly seated. Reseat the memory modules and, if necessary, replace them. D I S K C: F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the Hard-Disk Drive tests as described in "Using the Dell Diagnostics." F L O P P Y D R I V E 0 S E E K F A I L U R E — The system configuration information may not match the hardware configuration. Run the Diskette tests as described in "Using the Dell Diagnostics." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 105 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm D I S K E T T E R E A D F A I L U R E — The floppy disk may be defective. If the drive access light turns on, try a different disk. See "Drive Problems." D I S K E T T E S U B S Y S T E M R E S E T F A I L E D — The floppy drive controller may be faulty. Run the Diskette tests as described in "Using the Dell Diagnostics." D I S K E T T E W R I T E - P R O T E C T E D — Because the floppy disk is write-protected, the operation cannot be completed. Slide the write-protect notch. D R I V E N O T R E A D Y — The operation requires a floppy disk in the drive or a hard drive in the bay before it can continue. Insert a floppy disk, or push the floppy disk all the way into the drive until the eject button pops out. Or, install a hard drive in the hard drive bay. E R R O R R E A D I N G PCMCIA C A R D — The computer cannot identify the PC Card. Reinsert the card or try another PC Card. E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. G A T E A20 F A I L U R E — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. G E N E R A L F A I L U R E — The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action. H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the drive type. Turn off the computer, remove the hard drive, and boot the computer from a bootable floppy disk or CD. Then turn off the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests as described in "Using the Dell Diagnostics." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 106 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond to commands from the computer. Turn off the computer, remove the hard drive, and boot the computer from a bootable floppy disk or CD. Then turn off the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests as described in "Using the Dell Diagnostics." H A R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands from the computer. Turn off the computer, remove the hard drive, and boot the computer from a bootable floppy disk or CD. Then turn off the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests as described in "Using the Dell Diagnostics." H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Turn off the computer, remove the hard drive, and boot the computer from a bootable floppy disk or CD. Then turn off the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests as described in "Using the Dell Diagnostics." I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP P R O G R A M — The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See "Using the System Setup Program." K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard Controller test as described in "Using the Dell Diagnostics." K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test as described in "Using the Dell Diagnostics." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 107 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard Controller test as described in "Using the Dell Diagnostics." K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test as described in "Using the Dell Diagnostics." MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Turn off the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. MEMOR Y DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. N O B O O T D E V I C E A V A I L A B L E — The computer cannot find the floppy disk or hard drive. If the floppy drive is your boot device, ensure that a bootable floppy disk is in the drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 108 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm N O B O O T S E C T O R O N H A R D D R I V E — The operating system may be corrupted. Contact Dell. N O T I M E R T I C K I N T E R R U P T — A chip on the system board may be malfunctioning. Run the System Set tests as described in "Using the Dell Diagnostics." N O N - S Y S T E M D I S K O R D I S K E R R O R — A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer. N O T A B O O T D I S K E T T E — The operating system is trying to boot to a nonbootable floppy disk. Insert a bootable floppy disk. O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell. O P T I O N A L ROM B A D C H E C K S U M — The optional ROM apparently failed. Contact Dell. A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. Microsoft® Windows® XP 1 Click the Start button and click Control Panel. 2 Click Add or Remove Programs. 3 Select the program you want to remove. 4 Click Remove or Change/Remove and follow the prompts on the screen. 5 See the program documentation for installation instructions. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Add/Remove Programs icon. 3 Select the program that you want to remove. 4 Click Change or Remove Programs. 5 See the program documentation for installation instructions. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 109 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm S E C T O R N O T F O U N D — The operating system cannot locate a sector on the floppy or hard drive. You may have a defective sector or corrupted FAT on the floppy disk or hard drive. Run the Windows error-checking utility to check the file structure on the floppy disk or hard drive. See the Windows Help and Support Center (Help in Windows 2000) for instructions. If a large number of sectors are defective, back up the data (if possible), and then reformat the floppy disk or hard drive. S E E K E R R O R — The operating system cannot find a specific track on the floppy disk or hard drive. If the error is on the floppy disk, try another floppy disk. S H U T D O W N F A I L U R E — A chip on the system board may be malfunctioning. Run the System Set tests as described in "Using the Dell Diagnostics." T I M E - O F - D A Y C L O C K L O S T P O W E R — System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program. Then immediately exit the program. See "Using the System Setup Program." If the message reappears, contact Dell. T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell. TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP P R O G R A M — The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See "Using the System Setup Program." T I M E R C H I P C O U N T E R 2 F A I L E D — A chip on the system board may be malfunctioning. Run the System Set tests as described in "Using the Dell Diagnostics." U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test as described in "Using the Dell Diagnostics." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 110 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm X :\ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again. W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W — The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or turn off the computer. Video and Display Problems Fill out the Diagnostics Checklist as you complete these checks. If the display is blank C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in Windows Help or the Windows Help and Support Center. S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press to switch the video image to the display. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 111 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If the display is difficult to read A D J U S T T H E B R I G H T N E S S — See "Adjusting Brightness" for instructions on adjusting the brightness. MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. RO T A T E T H E C O MP U T E R T O F A C E A D IF F E R EN T D IR E C T IO N — Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS — Windows XP 1 Click the Start button and then click Control Panel. 2 Click Appearance and Themes. 3 Click the area you want to change or click the Display icon. 4 Try different settings for Color quality and Screen resolution. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Display icon and click the Settings tab. 3 Try different settings for Colors, Screen area, and Advanced Settings. R U N T H E V I D E O D I A G N O S T I C S T E S T S — If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the Dell Diagnostics. Then contact Dell. S E E "E R R O R M E S S A G E S " — If an error message appears, see "Error Messages." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 112 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm If only part of the display is readable CONNECT AN EXTERNAL MONIT OR — 1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell. Sound and Speaker Problems Fill out the Diagnostics Checklist as you complete these checks. If you have a problem with the integrated speaker A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — See "Using the Keyboard and Touch Pad." Press to disable (mute) or reenable the integrated speaker. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 113 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm F O R W I N D O W S 20 00 O N L Y, E N S U R E T H A T D I G I T A L A U D I O F O R T H E CD DRIVE IS ENABLED — 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the System icon. 3 Click the Hardware tab. 4 Click Device Manager. 5 Double-click DVD/CD-ROM drives. 6 Double-click the name of the drive. 7 On the drive Properties screen, click the Properties tab. 8 Click the box near the bottom of the screen to enable digital audio for your CD or DVD drive. If you have a problem with external speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off. C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — See the setup diagram supplied with the speakers. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. TE S T T H E S P E A K E R S — Plug the speaker audio cable into the connector on the computer. Ensure that the headphone volume control is turned up. Play a music CD. R U N T H E S P E A K E R S E L F - T E S T — Some speaker systems have a self-test button on the subwoofer. See the speaker documentation for self-test instructions. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 114 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities." R U N T H E M I S C . PCI D E V I C E S D I A G N O S T I C T E S T — See "Using the Dell Diagnostics." If the tests complete successfully, the controller is functioning properly. If the problem persists, or if the tests do not complete successfully, contact Dell. F O R W I N D O W S 200 0 O N L Y, E N S U R E T H A T D I G I T A L A U D I O F O R T H E CD DRIVE IS ENABLED — 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the System icon. 3 Click the Hardware tab. 4 Click Device Manager. 5 Double-click DVD/CD-ROM drives. 6 Double-click the name of the drive. 7 On the drive Properties screen, click the Properties tab. 8 Click the box near the bottom of the screen to enable digital audio for your CD or DVD drive. Printer Problems Fill out the Diagnostics Checklist as you perform the various checks. C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer cable is properly connected to the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 115 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm CHECK THE PRINTER CABLE — 1 Shut down the computer and turn off the printer. 2 Swap the printer cable with a cable that you know is working. 3 Turn on the printer and computer, and try again to print. 4 If you print successfully, contact Dell for assistance in obtaining a new printer cable. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation supplied with the printer. VE R I F Y T H A T W I N D O W S R E C O G N I Z E S T H E P R I N T E R — Windows XP 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click View installed printers or fax printers. If the printer model is listed, right-click the printer icon. 4 Click Properties and click the Ports tab. Ensure that the Print to the following port(s): setting is LPT1 (Printer Port). Windows 2000 1 Click the Start button, point to Settings, and then click Printers. If the printer model is listed, right-click the printer icon. 2 Click Properties and click the Ports tab. 3 Ensure that the Print to the following port: option is set to USB. R E I N S T A L L T H E P R I N T E R D R I V E R — See "Reinstalling Drivers and Utilities." C H E C K T H E P R I N T E R — Run the printer self-test. If the test does not complete successfully, the printer is probably defective. Contact the printer manufacturer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 116 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm Modem and Internet Connection Problems NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital telephone network may damage the modem. NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network connector. Fill out the Diagnostics Checklist as you complete these checks. C H E C K T H E T E L E P H O N E W A L L J A C K — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the modem to a different telephone wall jack. Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions. Contact your telephone company or network administrator for more information. NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If you are sure that your modem is working properly and you still experience problems, contact your ISP. CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack. C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the modem. C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. I R R E G U L A R D I A L T O N E — If you have voice mail service, you might hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a dial tone. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 117 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Windows XP 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit.... 3 In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select the proper code as listed in your telephone directory. 4 Click Apply and click OK. 5 Close the Phone and Modems Options window. 6 Close the Control Panel window. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Click Phone and Modem Options. 3 Click the Dialing Rules tab and click Edit. 4 Ensure that To disable call waiting, dial: is checked, and then select the proper code as listed in your telephone directory. 5 Click Apply and click OK. 6 Close the Phone and Modem Options window. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 118 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S — Windows XP 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware and click Phone and Modem Options. 3 Click the Modems tab. 4 Click the COM port for your modem. 5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Phone and Modem Options. If multiple entries for the same modem or modems are listed but not installed, delete the entries, restart the computer, and repeat steps 1 and 2. 3 Click the Diagnostics tab. 4 Click the COM port for your modem. 5 Click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. Touch Pad or Mouse Problems Fill out the Diagnostics Checklist as you perform the various checks. CHECK THE TOUCH PAD SETTINGS — Windows XP 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Mouse icon. 3 Try adjusting the settings. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 119 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm C H E C K T H E M O U S E C A B L E — Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable. If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E TOUCH PAD — 1 Shut down the computer. 2 Disconnect the mouse. 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. C H E C K T H E S Y S T E M S E T U P P R O G R A M S E T T I N G S — Verify that the system setup program lists the correct device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.) TE S T T H E M O U S E C O N T R O L L E R — To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics. R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities." External Keyboard Problems Fill out the Diagnostics Checklist as you perform the various checks. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 120 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD — 1 Shut down the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. If you cannot verify these steps, you may have a defective external keyboard. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , CHECK THE INTEGRATED KEYBOARD — 1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 5 Type some characters on the external keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S — Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics. If the tests indicate a defective external keyboard, contact Dell. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 121 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Unexpected Characters D I S A B L E T H E N U M E R I C K E Y P A D — Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit. Drive Problems Fill out the Diagnostics Checklist as you complete these checks. If you cannot save a file to a floppy drive ENSURE THAT AN EXTERNAL FLOPPY DRIVE IS CONNECTED TO THE C O M P U T E R — Install the floppy drive in the Dell D/Bay or use the optional USB cable to connect the floppy drive to the computer. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — In Windows XP, click the Start button and click My Computer. In other operating systems, double-click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer. E N S U R E T H A T T H E D I S K I S N O T W R I T E - P R O T E C T E D — You cannot save data to a write-protected disk. T R Y A N O T H E R F L O P P Y D I S K — Insert another disk to eliminate the possibility that the original disk is defective. RE I NS T AL L T H E D R IV E — 1 Save and close any open files, exit any open programs, and shut down the computer. 2 Remove the drive from the Dell D/Bay. 3 Reinstall the drive. 4 Turn on the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 122 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm C H E C K T H E D/B A Y C A B L E — Shut down the computer. Disconnect the D/Bay cable from the computer, and firmly reconnect the cable. C L E A N T H E D R I V E — See "Cleaning Your Computer" for instructions. CHECK THE DRIVE FOR ERRORS — • If a drive error message appears, see "Error Messages" for an explanation. • Run the Diskette tests as described in "Using the Dell Diagnostics." If you cannot play a CD, CD-RW, DVD, or DVD+RW High-speed CD drive vibration is normal and may cause noise. The noise does not indicate a defect with the drive or the CD. NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — In Windows XP, click the Start button and click My Computer. In other operating systems, double-click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer. T R Y A N O T H E R D I S C — Insert another disc to eliminate the possibility that the original disc is defective. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. RE I NS T AL L T H E D R IV E 1 Save and close any open files, exit any open programs, and shut down the computer. 2 Remove the drive. See "Using the Dell™ D/Bay" for instructions. 3 Reinstall the drive. 4 Turn on the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 123 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm C L E A N T H E D R I V E O R D I S C — See "Cleaning Your Computer" for instructions. CHECK THE DRIVE FOR ERRORS If a drive error message appears, see "Error Messages" for an explanation. Run the IDE Drives tests as described in the Dell Diagnostics. If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray 1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops. If you hear an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disk or disc is inserted properly. If the CD-RW or DVD+RW drive stops writing DISABLE STANDBY OR HIBERNATE MODE IN WINDOWS BEFORE W R I T I N G T O A C D - R W — Search for the keyword standby or hibernate in Windows Help or the Windows Help and Support Center. C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software. E X I T A L L O T H E R O P E N P R O G R A M S — Exiting all other open programs before writing to the CD-RW or DVD+RW may alleviate the problem. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 124 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm If you have problems with a hard drive A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A warm hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. CHECK THE DRIVE FOR ERRORS — • Run the Windows error-checking tool: 1 In Windows XP, click the Start button and click My Computer. In Windows 2000, double-click My Computer. 2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties. 3 Click the Tools tab. 4 Under Error-checking, click Check Now. 5 Click Start. • Run the IDE Drives tests as described in the Dell Diagnostics. PC Card Problems C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into the connector. E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Doubleclick the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that the card is listed. R U N T H E P C C A R D D I A G N O S T I C S T E S T — See the documentation that came with the PC Card for instructions if a diagnostics test was provided with the card. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD — Contact Dell. I F Y O U H A V E P R O B L E M S W I T H A PC C A R D N O T P R O V I D E D B Y D E L L — Contact the PC Card manufacturer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 125 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Smart Card Problems C H E C K T H E S M A R T C A R D — Ensure that the smart card is properly inserted into the smart card slot. ENSURE THAT THE SMART CARD IS RECOGNIZED BY WINDOWS — Double-click the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that the smart card is listed. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED SMART CARD — Contact Dell. IF YOU HAVE PROBLEMS WITH A SMART CARD NOT PROVIDED BY D E L L — Contact the smart card manufacturer. Network Problems Fill out the Diagnostics Checklist as you complete these checks. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack. CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR — Green indicates that the network connection is active. If the status light is not green, try replacing the network cable. Amber indicates that the network adapter driver is loaded and the adapter is detecting activity. R E S T A R T T H E C O M P U T E R — Try to log on to the network again. C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R — Verify that your network settings are correct and that the network is functioning. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 126 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm General Program Problems Fill out the Diagnostics Checklist as you complete these checks. A program crashes S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary. NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program stops responding END THE PROGRAM 1 Simultaneously press 2 Click the Applications tab, and then select the program that is no longer responding. 3 Click End Task. A solid blue screen appears TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown, press the power button until the computer turns off. Press the power button again to restart the computer. Windows XP The computer restarts. Windows 2000 The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk automatically runs during the start-up process. Follow the instructions on the screen. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 127 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Error messages appear R E V I E W " Error Messages" — Look up the message and take the appropriate action. See the software documentation. C O N F I R M T H A T T H E P R O B L E M I S S O F T W A R E - R E L A T E D — Run the System Board Devices tests in the Dell Diagnostics. If all tests in the device group run successfully, the problem may be software-related. See the software documentation. If Your Dell™ Computer Gets Wet CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live power source. Shut down the computer, disconnect the AC adapter from the computer, and then disconnect the AC adapter from the electrical outlet. Turn off any attached external devices, and disconnect them from their power sources and then from the computer. Ground yourself by touching one of the metal connectors on the back of the computer. Remove any installed PC Cards and put them in a safe place to dry. Remove the battery. Wipe off the battery and put it in a safe place to dry. Remove the hard drive. Remove the memory modules. Open the display and place the computer right-side up across two books or similar props to let air circulate all around it. Let the computer dry for at least 24 hours in a dry area at room temperature. NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 128 So l vi n g Pro b l em s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before continuing with the rest of this procedure. 10 Ground yourself by touching one of the metal connectors on the back of the computer. 11 Replace the memory modules, the memory module cover, and the screws. 12 Replace the hard drive. 13 Connect the external module bay, and replace any PC Cards you removed. 14 Replace the battery. 15 Turn on the computer and verify that it is working properly. If the computer does not start, or if you cannot identify the damaged components, contact Dell. If You Drop or Damage Your Computer Save and close any open files, exit any open programs, and shut down the computer. Disconnect the AC adapter from the computer and from the electrical outlet. Turn off any attached external devices, and disconnect them from their power sources and then from the computer. Remove and reinstall the battery. Turn on the computer. If the computer does not start, or if you cannot identify the damaged components, contact Dell. NOTE: See your System Information Guide for information on your warranty coverage. NOTE: See your System Information Guide for information on your warranty coverage. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY So l vi n g Pro b l em s 129 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\problems.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Resolving Other Technical Problems G O T O T H E D E L L S U P P O R T W E B S I T E — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Getting Help" for a description of the hardware and software support provided by Dell. E - M A I L D E L L — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Getting Help" for a description of the hardware and software support provided by Dell. C O N T A C T D E L L — If you cannot solve your problem using the Dell Support website (support.dell.com) or e-mail service, call Dell for technical assistance. See "Getting Help" for a description of the hardware and software support provided by Dell. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 130 So l vi n g Pro b l em s 15 SECTION 15 Using the Dell Diagnostics FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\diag.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\diag.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When to Use the Dell Diagnostics Whenever a major component or device in your computer does not function properly, you may have a component failure. If you are experiencing a problem with your Dell™ computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you call Dell for technical assistance. Running the Dell Diagnostics may help you to resolve the problem yourself quickly without having to contact Dell for assistance. If you are experienced with computers and know what component(s) you need to test, select the appropriate diagnostic test group(s) or subtest(s). If you are unsure about how to begin diagnosing a problem, see "Starting the Dell Diagnostics." Features of the Dell Diagnostics The Dell Diagnostics helps you to check your computer hardware without any additional equipment and without destroying any data. By using the diagnostics, you can have confidence in the operation of your computer. If you find a problem that you cannot solve by yourself, the diagnostic tests can provide you with important information you need when talking to Dell's service and support personnel. NOTICE: Use the Dell Diagnostics to test only your Dell computer. Using this program with other computers may cause incorrect computer responses or result in error messages. The diagnostic test groups or subtests also have the following features: • Options that let you perform express, extended, or custom tests on one or all devices • An option that allows you to select tests based on a symptom of the problem you are having • An option that allows you to choose the number of times a test group or subtest is repeated • The ability to display test results • Options to temporarily suspend testing if an error is detected, or to terminate testing • Extensive online Help that describes the tests and devices D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 132 U s i n g t h e D e l l D i a g n os ti c s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\diag.fm • Status messages that inform you whether test groups or subtests were completed successfully • Error messages that appear if any problems are detected Starting the Dell Diagnostics The Dell Diagnostics is located on a hidden Diagnostic utility partition on your hard drive. Shut down the computer. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Connect the computer to an electrical outlet. Turn on the computer. When the DELL™ logo appears, press Microsoft® Windows® immediately. If you wait too long and the logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. When the boot device list appears, highlight Diagnostics and press The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display. • During the assessment, answer any questions that appear. • If a component failure is detected, the computer stops and beeps. To stop the assessment and reboot to the operating system, press ; to continue to the next test, press component that failed, press NOTE: If your computer cannot display a screen image, contact Dell. NOTE: If you cannot see anything on your display, you can hold down the mute button and press the power button (instead of ) to begin the Dell Diagnostics. You do not need to highlight Diagnostics and press . The computer automatically runs the Pre-boot System Assessment. ; to retest the • If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell before continuing on to the Dell Diagnostics. • If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions on the screen to run the Dell Diagnostics from your Drivers and Utilities CD. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY U s i n g t h e D e l l Di a g n os t i c s 133 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\diag.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. NOTE: The Service Tag for your computer is located in the title bar of each screen. Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard drive. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically. Custom Test Tests a specific device. You can customize the tests to be run. Symptom Tree Allows you to select tests based on a symptom of the problem you are experiencing. The option lists the most common symptoms. If a problem is encountered during a test, a message appears, displaying the error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 134 U s i n g t h e D e l l D i a g n os ti c s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\diag.fm Errors Displays error conditions encountered, error codes, and problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains your configuration information for all devices from the system setup program, memory, and various internal tests and displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters 10 Allows you to customize the test by changing the test settings. When you have finished running a test, close the screen to return to the Main Menu screen. To exit the Dell Diagnostics and reboot the computer, close the Main Menu screen. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY U s i n g t h e D e l l Di a g n os t i c s 135 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\diag.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 136 U s i n g t h e D e l l D i a g n os ti c s 16 SECTION 16 C l e a n i n g Yo u r Computer FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\cleaning.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\cleaning.fm Shut down the computer through the Start menu. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now. Remove the battery. Computer, Keyboard, and Display • Gently use a vacuum cleaner with a brush attachment to remove dust from the slots and holes on your computer and between the keys on the keyboard. NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for cleaning LCDs, and follow the instructions that are included with the product. • Moisten a soft, lint-free cloth with water or an LCD cleaner, and wipe the display until it is clean. • Moisten a soft, lint-free cloth with water or an LCD cleaner, and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest. Touch Pad Shut down and turn off your computer, disconnect any attached devices, and disconnect them from their electrical outlets. Remove the battery. Moisten a soft, lint-free cloth with water, and stroke it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest. Floppy Drive NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which prevents the drive from operating. Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 138 Cleaning Yo ur Computer FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\cleaning.fm Optical Media NOTICE: Always use compressed air to clean the lens in the drive, and follow the instructions that are included with the compressed air. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc. With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs. Connect your computer and devices to electrical outlets, and turn them on. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY C l e a ni n g You r C o m p ut e r 139 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\cleaning.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 140 Cleaning Yo ur Computer 17 SECTION 17 Reinstalling Software FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Reinstalling Drivers and Utilities Dell ships your computer to you with required drivers and utilities already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system. To reinstall drivers for optional devices such as wireless communications and DVD drives, you may need the CD and documentation that came with those devices. NOTICE: The Dell Support website, support.dell.com, and the Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers from other sources, your computer might not work correctly. To reinstall a driver or utility from your Drivers and Utilities CD: Save and close any open files, and exit any open programs. Insert the Drivers and Utilities CD. In most cases, the CD starts running automatically. If it does not, start Microsoft® Windows® Explorer, click your CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue. From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears. Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer. After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus. A link or links appear(s) for the specific drivers and utilities used by your computer. Click the link of a specific driver or utility to display information about the driver or utility that you want to install. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 142 Re installing Sof tware FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation. If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and read the readme file. If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver. Manually Reinstalling Drivers for Windows XP After extracting the driver files to your hard drive as described previously, click the Start button, point to Settings, and then click Control Panel. Click the Start button and right-click My Computer. Click Properties. Click the Hardware tab and click Device Manager. Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices). Double-click the name of the device for which you are installing the driver. Click the Driver tab and click Update Driver. Select Install from a list or specific location (Advanced) and click Next. Click Browse, and browse to the location to which you previously extracted the driver files. 10 When the name of the appropriate driver appears, click Next. 11 Click Finish and restart your computer. NOTE: If you are reinstalling an infraredsensor driver, you must first enable the infrared sensor in the system setup program before continuing with the driver installation. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Re i n s t a ll i ng So f tw a r e 143 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Using the Windows XP Device Driver Rollback If you install a new device driver that causes system instability, you can use the Windows XP Device Driver Rollback to replace the new device driver with the previously installed version of the device driver. If you cannot reinstall your previous driver by using the Device Driver Rollback process, then use System Restore to return your operating system to its previous operating state before you installed the new device driver. To use Device Driver Rollback: Click the Start button and right-click My Computer. Click Properties. Click the Hardware tab and click Device Manager. In the Device Manager window, right-click the device for which the new driver was installed and then click Properties. Click the Drivers tab. Click Roll Back Driver. Manually Reinstalling Drivers for Windows 2000 NOTE: If you are reinstalling an infrared driver, you must first enable the infrared sensor in the system setup program before continuing with the driver installation. After extracting the driver files to your hard drive as described previously, click the Start button, point to Settings, and then click Control Panel. Double-click the System icon. Click the Hardware tab. Click Device Manager. Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices). Double-click the name of the device. Click the Driver tab and click Update Driver. Click Next. Ensure that Search for a suitable driver for my device (recommended) is selected, and then click Next. 10 Ensure that the Specify a location check box is checked and that all other check boxes are unchecked, and click Next. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 144 Re installing Sof tware FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm 11 Click Browse to browse to the location to which you previously extracted the driver files. 12 When the name of the appropriate driver appears, click Next. 13 Click Finish and restart your computer. Resolving Software and Hardware Incompatibilities In the Microsoft® Windows® XP and Windows 2000 operating systems, IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. See the following subsection that corresponds to your operating system to check for IRQ conflicts on your computer. Windows XP Click the Start button and click Control Panel. Click Performance and Maintenance and click System. Click the Hardware tab and click Device Manager. In the Device Manager list, check for conflicts with the other devices. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled. Double-click any conflicting device listed to bring up the Properties window so that you can determine what needs to be reconfigured or removed from the Device Manager. Resolve these conflicts before checking specific devices. Double-click the malfunctioning device type in the Device Manager list. Double-click the icon for the specific device in the expanded list. The Properties window appears. If an IRQ conflict exists, the Device status area in the Properties window reports what other devices are sharing the device's IRQ. Resolve any IRQ conflicts. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Re i n s t a ll i ng So f tw a r e 145 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type hardware troubleshooter in the Search field, and then click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer and click Next. Windows 2000 Click the Start button, point to Settings, and then click Control Panel. Double-click the System icon. Click the Hardware tab. Click Device Manager. Click View and click Resources by connection. Double-click Interrupt request (IRQ) to view the IRQ assignments. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled. Double-click any conflicting device listed to bring up the Properties window so that you can determine what needs to be reconfigured or removed from the Device Manager. Resolve these conflicts before checking specific devices. Double-click the malfunctioning device type in the Device Manager list. Double-click the icon for the specific device in the expanded list. The Properties window appears. If an IRQ conflict exists, the Device status area in the Properties window reports what other devices are sharing the device's IRQ. 10 Resolve any IRQ conflicts. You can also use the Windows 2000 Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help. Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000 troubleshooters, and then click Hardware. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 146 Re installing Sof tware FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm Using Microsoft® Windows® System Restore The Microsoft Windows XP operating system provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware, software (including new hardware or program installations), or system settings have left the computer in an undesirable operating state. You can also undo the last system restore. System Restore automatically creates system checkpoints. You can also manually create your own checkpoints by creating restore points. To limit the amount of hard disk space used, older restore points will be automatically purged. To resolve an operating system problem, you can use System Restore from Safe Mode or Normal Mode to return your computer to an earlier operating state. System Restore does not cause you to lose personal files stored in the My Documents folder, data files, or e-mail messages after restoring the computer to an earlier time. If you restore the computer to an operating state that existed before you installed a program, the program’s data files are not lost, but you must reinstall the actual program again. NOTICE: It is important to make regular backups of your data files. System Restore does not monitor changes to or recover your data files. If the original data on the hard disk is accidentally erased or overwritten, or if it becomes inaccessible because of a hard disk malfunction, use your backup files to recover the lost or damaged data. System Restore is enabled on your new computer. However, if you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. Before you use System Restore, confirm that it is enabled: Click the Start button and click Control Panel. Click the Performance and Maintenance. Click System. Click the System Restore tab. Ensure that Turn off System Restore is not checked. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Re i n s t a ll i ng So f tw a r e 147 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Creating a Restore Point You can either use the System Restore Wizard or manually create a restore point. Using the System Restore Wizard To use the System Restore Wizard, click the Start button, click Help and Support, click System Restore, and then follow the instructions in the System Restore Wizard window. You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights. Manually Creating a Restore Point Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. Click Create a restore point. Click Next. Type a name for the new restore point in the Restore point description field. The present date and time are automatically added to the description of the new restore point. Click Create. Click OK. Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore. NOTICE: Before restoring the computer to an earlier operating state, save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. Ensure that Restore my computer to an earlier time is selected and click Next. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 148 Re installing Sof tware FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold. Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you want to use. NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Click Next. The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts. After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Restore NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. Select Undo my last restoration and click Next. NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Click Next. The System Restore screen appears, and then the computer automatically restarts. After the computer restarts, click OK. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Re i n s t a ll i ng So f tw a r e 149 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Reinstalling Microsoft® Windows® XP Before You Reinstall If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. Reinstalling Windows XP To reinstall Windows XP, perform all the steps in the following sections in the order in which they are listed. The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions. Booting From the Operating System CD Save and close any open files and exit any open programs. Insert the Operating System CD. If any program starts automatically, exit the program before proceeding. Shut down the computer through the Start menu and restart the computer. Press immediately after the DELL™ logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. Press the arrow keys to select CD-ROM, and then press D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 150 Re installing Sof tware FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm When the Press any key to boot from CD message appears, press any key. Windows XP Setup When the Windows XP Setup screen appears, press to select To set up Windows now. Read the information on the Microsoft Windows Licensing Agreement screen, and press to accept the license agreement. If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then remove the CD from the drive. If you want to install a new copy of Windows XP, press that option. Press to select to select the highlighted partition (recommended), and then follow the instructions on the screen. The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. When the Regional and Language Options screen appears, select the settings for your location, and then click Next. Enter your name and organization (optional) in the Personalize Your Software screen and click Next. If you are reinstalling Windows XP Home Edition, at the What's your computer's name window, enter a name for your computer (or accept the name provided) and click Next. NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your computer. If you are reinstalling Windows XP Professional, at the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and then click Next. If the Modem Dialing Information screen appears, enter the requested information and click Next. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Re i n s t a ll i ng So f tw a r e 151 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm 10 Enter the date, time, and time zone in the Date and Time Settings window and click Next. 11 If the Networking Settings screen appears, click Typical and click Next. 12 If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration, enter your selections. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components and configures the computer. The computer automatically restarts. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. 13 When the Welcome to Microsoft screen appears, click Next. 14 When the How will this computer connect to the Internet? message appears, click Skip. 15 When the Ready to register with Microsoft? screen appears, select No, not at this time and click Next. 16 When the Who will use this computer? screen appears, you can enter up to five users. Click Next. 17 Click Finish to complete the setup, and remove the CD from the drive. Reinstalling Drivers and Software Reinstall the appropriate drivers. Reinstall your virus protection software. See the documentation that came with the software for instructions. Reinstall your other software programs. See the documentation that came with the software for instructions. Reinstalling Windows 2000 NOTICE: The Operating System CD provides options for reinstalling the Windows 2000 operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, do not reinstall your operating system unless instructed to do so by a Dell technical support representative. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 152 Re installing Sof tware FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm Booting From the Operating System CD Save and close any open files and exit any open programs. Insert the Operating System CD. If any program starts automatically, exit the program before proceeding. Shut down the computer through the Start menu and restart the computer. Press immediately after the DELL™ logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. Press the arrow keys to select CD-ROM, and then press When the Press any key to boot from CD message appears, press any key. Windows 2000 Setup When the Windows 2000 Setup window appears, ensure that To setup Win2000 now, press ENTER is highlighted. Then press Read the information in the License Agreement window and press to continue. When the Windows 2000 Professional Setup window appears, press the arrow keys to select the Windows 2000 partition option that you want. Then press the key for the partition option you chose. When the Windows 2000 Professional Setup window reappears, press the arrow keys to select the type of file system that you want Windows 2000 to use, and then press Press Click Next when the Welcome to the Windows 2000 Setup Wizard window appears. When the Regional Settings window appears, select your region, and then click Next. Enter your name and organization in the Personalize Your Software window and click Next. Enter the Windows product key, which is printed on the Microsoft label on your computer. Then click Next. again to restart your computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Re i n s t a ll i ng So f tw a r e 153 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\drivers.fm 10 When the Computer Name and Administrator Password window appears, enter a name for your computer and a password, if desired. Then click Next. 11 Enter the date and time in the Date and Time Settings window and click Next. Windows 2000 installs components and configures the computer. 12 When the Completing the Windows 2000 Setup Wizard window appears, remove the CD from the drive and click Finish. The computer automatically restarts. Enabling Hibernate Mode Click the Start button, point to Settings and click Control Panel. Double-click the Power Management icon. Click the Hibernate tab. Ensure that Enable hibernate support is selected and click Apply. Click OK to close the Control Panel. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 154 Re installing Sof tware 18 SECTION 18 Adding and Replacing Pa r t s FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Adding Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. CAUTION: Before working inside your computer, read the safety instructions in your System Information Guide. Ensure that the work surface is flat and clean to prevent scratching the computer cover. Save and close any open files, exit any open programs, and then shut down the computer. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Disconnect the computer from the electrical outlet. Wait 10 to 20 seconds, and then disconnect any attached devices. Remove any installed PC Cards and the battery. NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground yourself by touching a metal connector on the back of the computer. Continue to ground yourself periodically during this procedure. Continue to the appropriate section: • "Installing a Memory Module Under the Memory Module/Modem Cover" • "Installing a Memory Module Under the Keyboard" Installing a Memory Module Under the Memory Module/Modem Cover Turn the computer over, loosen the captive screws on the memory module/modem cover, and then remove the cover. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 156 Adding and Replacing Pa rts FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Adding and Re placing Parts 157 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm 1 memory module 2 securing clips (2) Ground yourself and install the new memory module: Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 158 Adding and Replacing Pa rts FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. Replace the cover. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer: • In Windows XP, click the Start button, click Help and Support, and then click Computer Information. • In Windows 2000, right-click the My Computer icon on your desktop, and then click the General tab. Installing a Memory Module Under the Keyboard Remove the keyboard. Loosen the two captive screws in the cover labeled "DIMM1." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Adding and Re placing Parts 159 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm 1 captive screws (2) 2 DIMM1 cover 3 memory module 4 securing clips (2) 5 securing tabs (3) NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector. Ground yourself and install the new memory module: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 160 Adding and Replacing Pa rts FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. Insert the 3 securing tabs on the DIMM1 cover into the notches above the memory module connector and tighten the captive screws. NOTICE: If the DIMM1 cover is difficult to replace, remove the module and reinstall it. Forcing the cover to close may damage your computer. Replace the keyboard. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. Turn on the computer. NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer: • In Windows XP, click the Start button, click Help and Support, and then click Computer Information. • In Windows 2000, right-click the My Computer icon on your desktop, and then click the General tab. Adding a Modem If you ordered the optional modem at the same time that you ordered your computer, Dell installed the modem for you. CAUTION: Before working inside your computer, read the safety information in your System Information Guide. NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ensure that the work surface is flat and clean to prevent scratching the computer cover. Save and close any open files, exit any open programs, and then shut down the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Adding and Re placing Parts 161 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Disconnect the computer from the electrical outlet. Wait 10 to 20 seconds, and then disconnect any attached devices. Remove any installed PC Cards and the battery. NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground yourself by touching a metal connector on the back of the computer. Continue to ground yourself periodically during this procedure. Turn the computer over, loosen the captive screws on the memory module/modem cover, and then remove the cover. If a modem is not already installed, go to step 9. If you are replacing a modem, remove the existing modem: Remove the screw securing the modem to the system board, and set it aside. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 162 Adding and Replacing Pa rts FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm Connect the modem cable to the modem. NOTICE: The cable connectors are keyed for correct insertion; do not force the connections. 10 Align the modem with the screw hole, and press the modem into the connector on the system board. 11 Install the screw to secure the modem to the system board. 12 Replace the modem cover. Replacing the Keyboard CAUTION: Before working inside your computer, read the safety instructions in your System Information Guide. Ensure that the work surface is flat and clean to prevent scratching the computer cover. Save and close any open files, exit any open programs, and then shut down the computer. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Disconnect the computer from the electrical outlet. Wait 10 to 20 seconds, and then disconnect any attached devices. Remove any installed PC Cards and the battery. NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground yourself by touching a metal connector on the back of the computer. Continue to ground yourself periodically during this procedure. Open the display approximately 180 degrees. Use a small flat-blade screwdriver or plastic scribe to lift the notched right edge of the center control cover, and pry the cover loose from the bottom case. Remove the two screws from the top of the keyboard. 10 Use the pull tab to pull the keyboard up and out (towards the display) of the bottom case. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Adding and Re placing Parts 163 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm 1 keyboard 2 keyboard pull tab 3 screws (2) 4 securing tabs (5) 5 keyboard-connector pull tab 6 interface connector (system board) 11 Rest the keyboard face down on the palm rest. 12 Pull straight up on the pull tab that is attached to the keyboard connector to disconnect the connector from the interface connector on the system board. To replace the keyboard: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 164 Adding and Replacing Pa rts FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm Connect the keyboard connector to the interface connector on the system board. Insert the five securing tabs on the keyboard into their respective slots in the palm rest. Replace the two screws at the top of the keyboard. Replace the center control cover and snap it down so that it is flush with the palm rest. Adding a Mini PCI Card If you ordered a Mini PCI card with your computer, the card is already installed. CAUTION: Before working inside your computer, read the safety instructions in your System Information Guide. Ensure that the work surface is flat and clean to prevent scratching the computer cover. Save and close any open files, exit any open programs, and then shut down the computer. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Disconnect the computer from the electrical outlet. Wait 10 to 20 seconds, and then disconnect any attached devices. Remove any installed PC Cards and the battery. NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground yourself by touching a metal connector on the back of the computer. Continue to ground yourself periodically during this procedure. Remove the keyboard. If a Mini PCI card is not already installed, go to step 9. If you are replacing a Mini PCI card, remove the existing card: Disconnect the Mini PCI card from the attached cables. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Adding and Re placing Parts 165 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm 1 antenna cables (2) 2 Mini PCI card Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly. Lift the Mini PCI card out of its connector. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 166 Adding and Replacing Pa rts FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm 1 securing tabs(2) 2 Mini PCI card connector NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until you feel a click. 10 Connect the antenna cables to the Mini PCI card. 11 Replace the keyboard. NOTE: If a Mini PCI card was not already installed, remove the foam that secures the antenna cables before you install the card. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Adding and Re placing Parts 167 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Replacing the Hard Drive CAUTION: If you remove the hard drive from the computer when the drive is warm, do not touch the metal housing of the hard drive. CAUTION: Before working inside your computer, read the safety instructions in your System Information Guide. NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. To replace the hard drive in the hard drive bay: Ensure that the work surface is flat and clean to prevent scratching the computer cover. Save and close any open files, exit any open programs, and then shut down the computer. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Disconnect the computer from the electrical outlet. Wait 10 to 20 seconds, and then disconnect any attached devices. Remove any installed PC Cards and the battery. NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground yourself by touching a metal connector on the back of the computer. Continue to ground yourself periodically during this procedure. Turn the computer over, and remove the hard drive screws. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in your System Information Guide. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 168 Adding and Replacing Pa rts FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm Slide the hard drive out of the computer. Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector. 10 Slide the hard drive into the bay until it is fully seated. 11 Replace and tighten the screws. 12 Use the Operating System CD to install the operating system for your computer. 13 Use the Drivers and Utilities CD to install the drivers and utilities for your computer. Adding a Bluetooth™ Module Changed to "Replacing a Bluetooth Module" CAUTION: Before working inside your computer, read the safety instructions in your System Information Guide. Ensure that the work surface is flat and clean to prevent scratching the computer cover. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Adding and Re placing Parts 169 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm Save and close any open files, exit any open programs, and then shut down the computer. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Disconnect the computer from the electrical outlet. Wait 10 to 20 seconds, and then disconnect any attached devices. Remove any installed PC Cards and the battery. NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground yourself by touching a metal connector on the back of the computer. Continue to ground yourself periodically during this procedure. Turn the computer overm, loosen the captive screw in the Bluetooth module cover, and remove the cover. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 170 Adding and Replacing Pa rts FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm 1 Bluetooth module cover 2 captive screw 3 battery bay If a Bluetooth module is not already installed, go to step 9. If you are replacing the Bluetooth module, remove the existing module: Pull the Bluetooth module out of the slot. Disconnect the cable from the module. 1 Bluetooth cable 2 Bluetooth module (front) Ensure that the front of the Bluetooth module (silver) is facing outward, and connect the cable to the module. 10 Insert the module into the slot. 11 Replace the cover and tighten the captive screw. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Adding and Re placing Parts 171 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\r_r.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 172 Adding and Replacing Pa rts 19 SECTION 19 Using the System Setup Program FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\setup.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\setup.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Overview NOTE: Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program. (An exception is the External Hot Key option, which you can disable or enable only through the system setup program.) For more information on configuring features for your operating system, see your Microsoft® Windows® Help (Windows 2000) or the Windows Help and Support Center (Windows XP). You can use the system setup program as follows: • To set or change user-selectable features—for example, your computer password • To verify information about the computer's current configuration, such as the amount of system memory After you set up the computer, run the system setup program to familiarize yourself with your system configuration information and optional settings. You may want to write down the information for future reference. The system setup screens display the current setup information and settings for your computer, such as: • System configuration • Boot order • Boot (start-up) configuration and docking-device configuration settings • Basic device configuration settings • System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for the system setup program. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens Turn on (or restart) your computer. When the DELL™ logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 174 U s i n g t h e S y s te m S e t u p Pro g r a m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\setup.fm System Setup Screens On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear as blue text. The upper-right corner of the screen displays help information for the currently highlighted option; the lower-right corner displays information about the computer. System setup key functions are listed across the bottom of the screen. Commonly Used Options Certain options require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of the system setup program. The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following: • Diskette Drive • Internal HDD • CD/DVD/CD-RW drive NOTE: To change the boot sequence on a onetime-only basis, see "Performing a One-Time Boot." During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the or key, and then enable or disable the device or change its order in the list. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using the System Setup Pr og ram 175 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\setup.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • To enable or disable a device, highlight the item and press . Enabled items appear as white and display a small triangle to the left; disabled items appear blue or dimmed without a triangle. • To reorder a device in the list, highlight the device and then press or or down. (not case-sensitive) to move the highlighted device up Boot sequence changes take effect as soon as you save the changes and exit the system setup program. Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) Turn off the computer. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Connect the computer to an electrical outlet. Turn on the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. When the boot device list appears, highlight the device from which you want to boot and press The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored. Changing COM Ports Serial Port allows you to map the serial port COM address or disable the serial port and its address, freeing computer resources for another device to use. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 176 U s i n g t h e S y s te m S e t u p Pro g r a m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\setup.fm Enabling the Infrared Sensor Enter the system setup program: Turn on your computer. Press Press when the DELL™ logo appears. until you locate Infrared Data Port under Basic Device Configuration. Press the down-arrow key to select the Infrared Data Port setting, and press the right-arrow key to change the setting to a COM port. Press , select Save changes and reboot, and press to save the changes and exit the system setup program. If you are prompted to restart your computer, click Yes. Follow the instructions on the screen. After the infrared sensor has been enabled, click Yes to restart the computer. NOTE: Ensure that the COM port that you select is different from the COM port assigned to the serial connector. After you enable the infrared sensor, you can use it to establish a link to an infrared device. To set up and use an infrared device, see the infrared device documentation and the Windows Help and Support Center (Windows Help in Windows 2000). D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Using the System Setup Pr og ram 177 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\setup.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 178 U s i n g t h e S y s te m S e t u p Pro g r a m 20 SECTION 20 A l e r t S t a n d a r d Fo r m a t (ASF) FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\asf.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\asf.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Alert Standrard Format (ASF) is a Distributed Management Task Force (DMTF) management standard that specifies "pre-operating system" or "operating system absent" alerting techniques. The standard is designed to generate an alert on potential security and fault conditions when the operating system is in a sleep state or the system is turned off. ASF is designed to supersede previous operating system-absent alerting technologies. Your computer supports the following ASF alerts and remote capabilities: Alert Description Chassis Intrusion – Physical Security Violation/Chass is Intrusion – Physical Security Violation Event Cleared The docking device has been opened and the PCI slot has been compromised. Failure to Boot to BIOS The BIOS did not complete loading upon initiation. System Password Violation The system password is invalid (alert occurs after three failed attempts). Entity Presence Periodic heartbeats have been transmitted to verify system presence. For more information about Dell's ASF implementation, see ASF for Dell Portable Computers and the ASF Administrator's Guide for Dell Portable Computers, which are available on the Dell Support website at support.dell.com. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 180 Alert Standard Fo r mat (ASF) 21 SECTION 21 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Technical Assistance If you need help with a technical problem, Dell is ready to assist you. CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. Complete the procedures in "Solving Problems." Run the Dell Diagnostics. Make a copy of the Diagnostics Checklist and fill it out. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. If the preceding steps have not resolved the problem, contact Dell. NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the technical support service, see "Technical Support Service." NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Online Services You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 182 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm You can contact Dell electronically using the following addresses: • World Wide Web www.dell.com/ www.dell.com/ap/ (for Asian/Pacific countries only) www.euro.dell.com (for Europe only) www.dell.com/la/ (for Latin American countries) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. • Electronic Support Service mobile_support@us.dell.com support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) • Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone number to call, see the contact numbers for your region. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 183 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your region. Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell’s technical support service, see "Technical Assistance" and then call the number for your country as listed in "Contacting Dell." Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the contact numbers for your region. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 184 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm For the telephone number to call, see the contact numbers for your region. Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, read the safety instructions in your System Information Guide. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 185 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 186 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 Tech Support and Customer Care Country Code: 54 Sales City Code: 11 Tech Support Fax Customer Care Fax Aruba General Support toll-free: 0-800-444-0733 0-810-444-3355 11 4515 7139 11 4515 7138 toll-free: 800-1578 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 187 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Australia (Sydney) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business 1-300-65-55-33 City Code: 2 Government and Business toll-free: 1-800-633-559 Preferred Accounts Division (PAD) toll-free: 1-800-060-889 Customer Care toll-free: 1-800-819-339 Corporate Sales toll-free: 1-800-808-385 Transaction Sales toll-free: 1-800-808-312 Fax toll-free: 1-800-818-341 Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales 01 795 67602 City Code: 1 Home/Small Business Fax 01 795 67605 Home/Small Business Customer Care 01 795 67603 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard 0660 8056 01 795 67604 0660 8779 01 491 04 0 Bahamas General Support toll-free: 1-866-278-6818 Barbados General Support 1-800-534-3066 Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ City Code: 2 Technical Support 02 481 92 88 Customer Care 02 481 91 19 Home/Small Business Sales toll-free: 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 188 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Bermuda General Support 1-800-342-0671 Bolivia General Support toll-free: 800-10-0238 Brazil Website: www.dell.com/br International Access Code: 00 Customer Support, Technical Support Country Code: 55 Tech Support Fax 51 481 5470 City Code: 51 Customer Care Fax 51 481 5480 Sales 0800 90 3355 0800 90 3390 British Virgin Islands General Support Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales (Penang, Malaysia) toll-free: 1-866-278-6820 604 633 4955 Canada (North York, Ontario) Automated Order-Status System toll-free: 1-800-433-9014 International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362 TechFax toll-free: 1-800-950-1329 Customer Care (home/small business) toll-free: 1-800-847-4096 Customer Care (med./large business, government) toll-free: 1-800-326-9463 Technical Support (home/small business) toll-free: 1-800-847-4096 Technical Support (med./large bus., government) toll-free: 1-800-847-4096 Sales (direct sales—from outside Toronto) toll-free: 1-800-387-5752 Sales (direct sales—from within Toronto) Sales (federal government, education, and medical) Cayman Islands General Support Chile (Santiago) Sales, Customer Support, and Technical Support 416 758-2200 toll-free: 1-800-567-7542 1-800-805-7541 toll-free: 1230-020-4823 Country Code: 56 City Code: 2 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 189 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Area Codes, Local Numbers, and Toll-Free Numbers 818 1350 Home and Small Business Technical Support toll-free: 800 858 2437 Corporate Accounts Technical Support toll-free: 800 858 2333 Customer Experience toll-free: 800 858 2060 Home and Small Business toll-free: 800 858 2222 Preferred Accounts Division toll-free: 800 858 2062 Large Corporate Accounts GCP toll-free: 800 858 2055 Large Corporate Accounts Key Accounts toll-free: 800 858 2628 Large Corporate Accounts North toll-free: 800 858 2999 Large Corporate Accounts North Government and Education toll-free: 800 858 2955 Large Corporate Accounts East toll-free: 800 858 2020 Large Corporate Accounts East Government and Education toll-free: 800 858 2669 Large Corporate Accounts Queue Team toll-free: 800 858 2572 Large Corporate Accounts South toll-free: 800 858 2355 Large Corporate Accounts West toll-free: 800 858 2811 Large Corporate Accounts Spare Parts toll-free: 800 858 2621 Colombia General Support 980-9-15-3978 Costa Rica General Support 0800-012-0435 Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Customer Care 02 22 83 27 11 Fax 02 22 83 27 14 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 02 22 83 27 27 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 190 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support 7023 0182 Customer Care (Relational) 7023 0184 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200 Fax Switchboard (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Fax Switchboard (Home/Small Business) 3287 5001 Dominica General Support toll-free: 1-866-278-6821 Dominican Republic General Support 1-800-148-0530 Ecuador General Support toll-free: 999-119 El Salvador General Support 01-899-753-0777 Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Care 09 253 313 38 Home/Small Business Customer Care 09 693 791 94 Fax 09 253 313 99 Switchboard 09 253 313 00 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 191 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard (calls from outside of France) 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax (calls from outside of France) 04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care 06103 766-7200 0180-5-224400 Global Segment Customer Care 06103 766-9570 Preferred Accounts Customer Care 06103 766-9420 Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766-9555 Switchboard 06103 766-7000 Grenada General Support Guatemala General Support 1-800-999-0136 Guyana General Support toll-free: 1-877-270-4609 toll-free: 1-866-540-3355 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 192 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Technical Support (Dimension™ and Inspiron™) 296 93188 International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) 296 93191 Country Code: 852 India Customer Service (non-technical, post-sales issues) 800 93 8291 Transaction Sales toll-free: 800 96 4109 Large Corporate Accounts HK toll-free: 800 96 4108 Large Corporate Accounts GCP HK toll-free: 800 90 3708 Technical Support 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) 1850 543 543 0870 908 0800 01 204 4095 01 204 4444 0870 906 0010 Corporate Customer Care 01 204 4003 Ireland Sales 01 204 4444 U.K. Sales (dial within U.K. only) 0870 907 4000 SalesFax 01 204 0144 Fax 01 204 5960 Switchboard 01 204 4444 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 193 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard Jamaica General Support (dial from within Jamaica only) 02 577 821 1-800-682-3639 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 194 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.com International Access Code: 001 Technical Support (servers) Country Code: 81 Technical Support outside of Japan (servers) City Code: 44 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 0120-198-498 81-44-556-4162 toll-free: 0120-198-226 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 24-Hour Automated Order Service 044-556-3801 Customer Care 044-556-4240 Business Sales Division (up to 400 employees) 044-556-1465 Preferred Accounts Division Sales (over 400 employees) 044-556-3433 Large Corporate Accounts Sales (over 3500 employees) 044-556-3430 Public Sales (government agencies, educational institutions, and medical institutions) 044-556-1469 Global Segment Japan 044-556-3469 Individual User 044-556-1760 Faxbox Service 044-556-3490 Switchboard 044-556-4300 Korea (Seoul) Technical Support toll-free: 080-200-3800 International Access Code: 001 Sales toll-free: 080-200-3600 Country Code: 82 Customer Service (Seoul, Korea) toll-free: 080-200-3800 City Code: 2 Customer Service (Penang, Malaysia) 604 633 4949 Fax 2194-6202 Switchboard 2194-6000 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 195 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.) 512 728-4600 or 512 728-3772 Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) 02 481 92 88 toll-free: 080016884 Corporate Sales (Brussels, Belgium) 02 481 91 00 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Macao Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales toll-free: 0800 582 604 633 4949 toll-free: 0800 581 Malaysia (Penang) Technical Support toll-free: 1 800 888 298 International Access Code: 00 Customer Service 04 633 4949 Country Code: 60 Transaction Sales toll-free: 1 800 888 202 City Code: 4 Corporate Sales toll-free: 1 800 888 213 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 196 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 E-mail (Technical Support): Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home/Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home/Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 197 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com 001-800-220-1006 E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support 671 16882 Relational Customer Care 671 17514 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001-800-507-0962 Peru General Support 0800-50-669 Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: pl_support@dell.com Country Code: 48 Customer Service Phone 57 95 700 City Code: 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 198 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal E-mail: support.euro.dell.com/es/es/emaildell/ International Access Code: 00 Technical Support Country Code: 35 Customer Care Sales Fax Area Codes, Local Numbers, and Toll-Free Numbers 800 834 077 800 300 415 or 800 834 075 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 121 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St. Vincent and the Grenadines General Support toll-free: 1-877-270-4609 Singapore (Singapore) Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales toll-free: 800 6011 054 Corporate Sales toll-free: 800 6011 053 toll-free: 800 6011 051 604 633 4949 South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Technical Support 011 709 7710 Country Code: 27 Customer Care 011 709 7707 City Code: 11 Sales 011 709 7700 Fax 011 706 0495 Southeast Asian and Pacific Countries Switchboard 011 709 7700 Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) 604 633 4810 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 199 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 902 100 130 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 Employee Purchase Program (EPP) Support 20 140 14 44 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 200 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22 Taiwan International Access Code: 002 Country Code: 886 Area Codes, Local Numbers, and Toll-Free Numbers Technical Support (Home and Small Business) 0844 811 411 Technical Support (Corporate) 0844 822 844 Customer Care (Home and Small Business) 0848 802 202 Customer Care (Corporate) 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Technical Support (portable and desktop computers) toll-free: 00801 86 1011 Technical Support (servers) toll-free: 0080 60 1256 Transaction Sales toll-free: 0080 651 228 or 0800 33 556 Corporate Sales toll-free: 0080 651 227 or 0800 33 555 Thailand Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 66 Sales Trinidad/Tobago General Support 1-800-805-8035 Turks and Caicos Islands General Support toll-free: 1-866-540-3355 toll-free: 0880 060 07 604 633 4949 toll-free: 0880 060 09 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 201 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: dell.co.uk/lca/customerservices Country Code: 44 City Code: 1344 Area Codes, Local Numbers, and Toll-Free Numbers E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) 0870 908 0500 Technical Support (direct/PAD and general) 0870 908 0800 Global Accounts Customer Care 01344 373 185 or 01344 373 186 Uruguay Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 0870 908 0500 Preferred Accounts (500–5000 employees) Customer Care 01344 373 196 Central Government Customer Care 01344 373 193 Local Government & Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860 456 General Support toll-free: 000-413-598-2521 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 202 Getting Help FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A. (Austin, Texas) Automated Order-Status Service toll-free: 1-800-433-9014 International Access Code: 011 AutoTech (portable and desktop computers) toll-free: 1-800-247-9362 Country Code: 1 Consumer (Home and Home Office) Technical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service and Support toll-free: 1-877-Dellnet (1-877-335-5638) Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) toll-free: 1-877-577-3355 Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210 Business Customer Service and Technical Support toll-free: 1-800-822-8965 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Projectors Technical Support toll-free: 1-877-459-7298 Public (government, education, and healthcare) Customer Service and Technical Support toll-free: 1-800-456-3355 Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490 Dell Sales toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 Fax toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired toll-free: 1-877-DELLTTY (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Getting Help 203 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\gethelp.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 204 Getting Help 22 SECTION 22 Specifications Microprocessor System Information PC Card Smart Card Memory Ports and Connectors Communications Video Audio Display Keyboard Touch Pad Track Stick Battery AC Adapter Physical Environmental FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\specs.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\specs.fm Microprocessor Microprocessor type Intel® Centrino™ Mobile Technology or Intel Pentium® M L1 cache 32 KB instruction and 32 KB write-back data cache L2 cache 1 MB External bus frequency 400 MHz, source synchronous processor system bus System Information System chip set Intel 855GM Flash EPROM 1 MBit Data bus width 64 bits Microprocessor address bus width 32 bits PCI bus 32 bits PC Card CardBus controller TI PCI7510 Cardbus controller PC Card connector supports one Type I or Type II card Cards supported 3.3 V and 5 V PC Card connector size 68 pins Data width (maximum) PCMCIA 16 bits CardBus 32 bits Smart Card Read/write capabilities reads and writes to all ISO 7816 1/2/3/4 microprocessor cards (T=0, T=1) Cards supported 3V and 5V Program technology supported Java cards Interface speed 9600–115,200 BPS EMV level level 1 certified D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 206 Spe ci f ic atio ns FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\specs.fm Smart Card (continued) WHQL certification PC/SC Compatibility compatible within a PKI environment Insert/eject cycles certified for up to 100,000 cycles Memory Memory module connector two user-accessible DDR SDRAM sockets Memory module capacities 128, 256, 512, and 1024 MB Memory type 2.5 V 266 MHz DDR SDRAM Standard memory 128 MB Maximum memory 2048 MB Ports and Connectors Serial 9-pin connector; 16550C-compatible, 16-byte buffer connector Video 15-hole connector Audio microphone connector, stereo headphone/speakers connector USB two 4-pin USB 2.0-compliant connectors (including the Dell™ D/Bay connector) Dell™ D/Bay connector 4-pin power supply and 4-pin USB 2.0compliant connector Infrared sensor compatible with IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.0 (Slow IR) Mini PCI Type IIIA Mini PCI card slot Modem RJ-11 port Network adapter RJ-45 port IEEE 1394 4-pin serial connector Communications Modem: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Specifications 207 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\specs.fm Communications (continued) Type v.92 56K MDC Controller softmodem Interface internal AC’97 bus Network adapter 10/100/1000 Ethernet LAN on system board Wireless Internal Mini PCI Wi-Fi and Bluetooth™ wireless support (optional) Video Video type Intel UMA integrated Video controller 855GM chip set Video memory 1 MB with Intel DVMT up to 32 MB (with 128 MB of system memory) or 64 MB (with 256 MB or more of system memory) LCD interface LVDS Audio Audio controller AC’97 (Soft Audio) Stereo conversion 18-bit (analog-to-digital and digital-toanalog) Interfaces: Internal AC’97 External microphone-in connector, stereo headphones/speakers connector Speaker one 8-ohm speaker Internal speaker amplifier 1.2-W channel into 8 ohms Volume controls keyboard shortcuts, program menus Display Type (active-matrix TFT) XGA Dimensions: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 208 Spe ci f ic atio ns FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\specs.fm Display (continued) Height 214.3 mm (8.4 inches) Width 285.7 mm (11.3 inches) Diagonal 357.1 mm (14.1 inches) Maximum resolutions 1024 x 768 at 256 K (or 262,144) colors Response time (typical) 20-ms rise (maximum), 30-ms fall (maximum) Refresh rate 60 Hz Operating angle 0° (closed) to 180° Viewing angles: Horizontal ±40° Vertical +10°/–30° Pixel pitch 0.28 x 0.28 mm Power Consumption: Panel with backlight (typical) Controls 6.5 W brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 (U.S. and Canada); 88 (Europe); 89 (Brazil); 91 (Japan) Layout QWERTY/AZERTY/Kanji Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Specifications 209 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\specs.fm Track Stick X/Y position resolution (graphics table mode) 250 count/sec @ 100 gf Size protrudes higher than surrounding keycaps Battery Type 6-cell "smart" lithium ion (42 WHr) 4-cell "smart" lithium ion (27 WHr) Dimensions: Depth 88.5 mm (3.48 inches) Height 21.5 mm (0.83 inch) Width 139.0 mm (5.47 inches) Weight 0.32 kg (0.7 lb) (6 cell) 0.26 kg (0.57 lb) (4 cell) Voltage 14.8 VDC (4 cell); 11.1 VDC (6 cell) Charge time (approximate): Computer on 2.5 hours Computer off 1 hour Operating time varies depending on operating conditions; can be significantly reduced under certain power-intensive conditions See "Using a Battery" for more information on battery life. Life span (approximate) 300 full discharge/charge cycles Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) AC Adapter Input voltage 90–264 VAC Input current (maximum) 1.7 A D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 210 Spe ci f ic atio ns FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\specs.fm AC Adapter (continued) Input frequency 47–63 Hz Output current 5.5 A (maximum at 4-second pulse); 4.5 A (continuous) Output power 90 W or 65 W Rated output voltage 19.5 VDC Dimensions: Height 27.94 mm (1.1 inches) Width 58.42 mm (2.3 inches) Depth 133.85 mm (5.25 inches) Weight (with cables) 0.4 kg (0.9 lb) Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Physical Height 29.7 mm (1.17 inches) Width 290 mm (11.42 inches) Depth 242.5 mm (9.55 inches) Weight: Computer with 4-cell battery 1.7 kg (3.7 lb) Dell D/Bay (alone) 256 g (0.56 lb) CD drive (alone) 215 g (0.47 lb) Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Specifications 211 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\specs.fm Environmental (continued) Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating 0.9 GRMS Storage 1.3 GRMS Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating 122 G Storage 163 G Altitude (maximum): Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 212 Spe ci f ic atio ns 23 SECTION 23 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer workstation: • Position your computer directly in front of you as you work. • Adjust the tilt of the computer’s display, its contrast and/or brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the display. • When using an external monitor with your computer, set the monitor at a comfortable viewing distance (usually 450 to 610 millimeters [18 to 24 inches] from your eyes). Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard, touch pad, track stick, or external mouse. • Always use the palm rest with the keyboard, touch pad, or track stick. Leave space to rest your hands when using an external mouse. • Let your upper arms hang naturally at your sides. • Ensure that your feet are resting flat on the floor. • When sitting, make sure the weight of your legs is on your feet and not on the front of your chair seat. Adjust your chair’s height or use a footrest, if necessary, to maintain proper posture. • Vary your work activities. Try to organize your work so that you do not have to type for extended periods of time. When you stop typing, try to do things that use both hands. For more information about ergonomic computing habits, see the BSR/HFES 100 standard, which can be purchased on the Human Factors and Ergonomics Society (HFES) website at: www.hfes.org/publications/HFES100.htm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 214 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm References: 1. American National Standards Institute. ANSI/HFES 100: American National Standards for Human Factors Engineering of Visual Display Terminal Workstations. Santa Monica, CA: Human Factors Society, Inc., 1988. 2. Human Factors and Ergonomics Society. BSR/HFES 100 Draft standard for trial use: Human Factors Engineering of Computer Workstations. Santa Monica, CA: Human Factors and Ergonomics Society, 2002. 3. International Organization for Standardization (ISO). ISO 9241 Ergonomics requirements for office work with visual display terminals (VDTs). Geneva, Switzerland: International Organization for Standardization, 1992. Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment. Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving antenna. • Relocate the computer with respect to the receiver. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Appendix 215 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm • Move the computer away from the receiver. • Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell™ computers are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: • Class A is typically for business or industrial environments. • Class B is typically for residential environments. Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic environment classification of the computer. A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117. Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A. To determine the electromagnetic classification for your computer or device, see the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 216 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm FCC Notices (U.S. Only) Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on cardmounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to be a Class B digital device. Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operation. Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Appendix 217 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help. FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: PPT • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Modem Regulatory Information This equipment complies with Part 68 of the FCC Rules. On the bottom of your computer is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for your equipment. If requested, you must provide this information to the telephone company. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 218 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of all the RENs on your telephone line should be less than five to ensure proper service from the telephone company. To be certain of the number of devices that you may connect to a line, as determined by the total RENs, contact your local telephone company. The registration jack Universal Service Order Code (USOC) used by this equipment is RJ-11C. An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. This equipment cannot be used on public coin-phone service provided by the telephone company. Connection to party line service is subject to state tariffs. There are no user serviceable parts on the modem contained in your computer. If your telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that service may be temporarily discontinued. If advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this telephone equipment, see "Contacting Dell" to find the appropriate telephone number for obtaining customer assistance. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Appendix 219 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, identification of the business, other entity, or individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges. IC Notice (Canada Only) Most Dell computers (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on the bottom, side, or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian InterferenceCausing Equipment Regulations. Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué sur l’étiquette d’enregistration) respecte toutes les exigences du Reglement sur le Materiel Brouilleur du Canada. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 220 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm Modem Regulatory Information The IC label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The IC label does not guarantee that the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alteration made by a user to this equipment, or equipment malfunctions, may give the telephone communications company cause to request the user to disconnect the equipment. Users should ensure for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water-pipe system, if present, are connected together. This precaution may be particularly important in rural areas. NOTICE: Users should not attempt to make such connections themselves. Contact the appropriate electric inspection authority, or electrician, as appropriate. NOTE: The REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed the number five. The REN for the internal modem as stated on the IC regulatory label located on the bottom of the computer is 0.6 B. The following information is provided in compliance with IC regulations: Dell Computer Corporation One Dell Way Round Rock, TX 78682 USA 512-338-4400 D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Appendix 221 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CE Notice (European Union) Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following technical standards: • EN 55022 — "Information Technology Equipment — Radio Disturbance Characteristics — Limits and Methods of Measurement." • EN 55024 — "Information Technology Equipment - Immunity Characteristics - Limits and Methods of Measurement." • EN 61000-3-2 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)." • EN 61000-3-3 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A." • EN 60950 — "Safety of Information Technology Equipment." NOTE: EN 55022 emissions requirements provide for two classifications: • Class A is for typical commercial areas. • Class B is for typical domestic areas. This Dell device is classified for use in a typical Class B domestic environment. A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland. CE Mark Notice This equipment complies with the essential requirements of the European Union Directive 1999/5/EC. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 222 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm New Zealand Telecom Warnings General "The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services." "This equipment does not fully meet Telecom impedance requirements. Performance limitations may occur when used in conjunction with some parts of the network. Telecom will accept no responsibility should difficulties arise in such circumstances." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Appendix 223 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m "This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergence Service." "If a charge for local calls is unacceptable, the ‘Dial’ button should NOT be used for local calls. Only the 7-digits of the local number should be dialed from your telephone. DO NOT dial the area code digit or the ‘0’ prefix." "This equipment may not provide for the effective hand-over of a call to another device connected to the same line." Important Notice "Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use." "Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specification: There shall be no more than 10 call attempts to the same number within any 30-minute period for any single manual call initiation, and the equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt. Where automatic calls are made to different numbers, the equipment shall go on-line for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing." "All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act of 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used and what is disclosed to any other party." D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 224 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm ENERGY STAR® Compliance Certain configurations of Dell computers comply with the requirements set forth by the Environmental Protection Agency (EPA) for energy-efficient computers. If the front panel of your computer bears the ENERGY STAR® Emblem, your original configuration complies with these requirements and all ENERGY STAR® power management features of the computer are enabled. NOTE: Any Dell computer bearing the ENERGY STAR® Emblem is certified to comply with EPA ENERGY STAR® requirements as configured when shipped by Dell. Any changes you make to this configuration (such as installing additional expansion cards or drives) may increase the computer’s power consumption beyond the limits set by the EPA's ENERGY STAR® Computers program. ENERGY STAR® Emblem The EPA's ENERGY STAR® Computers program is a joint effort between the EPA and computer manufacturers to reduce air pollution by promoting energy-efficient computer products. The EPA estimates that use of ENERGY STAR® computer products can save computer users up to two billion dollars annually in electricity costs. In turn, this reduction in electricity usage can reduce emissions of carbon dioxide, the gas primarily responsible for the greenhouse effect, and sulfur dioxide and nitrogen oxides, the primary causes of acid rain. You can also help reduce electricity usage and its side effects by turning off your computer when it is not in use for extended periods of time, particularly at night and on weekends. Simplified Chinese Class A Warning Notice (China Only) On Class A systems, the following warning will appear near the regulatory label: Warning: This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Appendix 225 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm EN 55022 Compliance (Czech Republic Only) This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices. VCCI Notice (Japan Only) Most Dell computers are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A. ITE, including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, integrated into or connected to the computer should match the electromagnetic environment classification (Class A or B) of the computer. To determine which classification applies to your computer, examine the regulatory labels/markings (see "VCCI Class A ITE Regulatory Mark" and "VCCI Class B ITE Regulatory Mark") located on the bottom, side, or back panel of your computer. Once you have determined your computer’s VCCI classification, read the appropriate VCCI notice. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 226 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm Class A ITE This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions. VCCI Class A ITE Regulatory Mark If the regulatory label includes the following marking, your computer is a Class A product: VCCI Class B ITE This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. VCCI Class B ITE Regulatory Mark If the regulatory label includes the following marking, your computer is a Class B product: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Appendix 227 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm MIC Notice (Republic of Korea Only) To determine which classification (Class A or B) applies to your computer (or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product. Line two of the label identifies the emissions class for the product—"(A)" for Class A products or "(B)" for Class B products. NOTE: MIC emissions requirements provide for two classifications: • Class A devices are for business purposes. • Class B devices are for nonbusiness purposes. Class A Device Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find that this device is not suitable for your use, you may exchange it for a nonbusiness-purpose device. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 228 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm MIC Class A Regulatory Label If the regulatory label includes the following marking, your computer is a Class A product: Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. MIC Class B Regulatory Label If the regulatory label includes the following marking, your computer is a Class B product. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Appendix 229 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room’s electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A). To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible. A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-EN 55022. PN–EN 60950:2000 i PN–EN 55022:2000. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 230 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm BSMI Notice (Taiwan Only) If you find a or mark on the regulatory label on the bottom, side, or back panel of your computer, the following section is applicable: D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Appendix 231 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 232 Appendix FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F. Model number: PPT Supply voltage: 100–240 VAC D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Appendix 233 w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\appendix.fm Frequency: 50–60 Hz Current Consumption: 1.5 A Output voltage: 20 VDC Output current: 4.6 A Warranty and Return Policy Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your computer, see the System Information Guide. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 234 Appendix 24 SECTION 24 Glossary FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A C — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable into an electrical outlet. A CP I — advanced configuration and power interface — A power management specification that enables Microsoft® Windows® operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer. A GP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for video-related tasks. AGP delivers a smooth, true-color video image because of the faster interface between the video circuitry and the computer memory. A N T I V I R U S S O F T W A R E — A program designed to identify, quarantine, and/or delete viruses from your computer. A PR — advanced port replicator — A docking device that allows you to conveniently use a monitor, keyboard, mouse, and other devices with your portable computer. ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to be platform- and operating system-independent. B A C K U P — A copy of a program or data file on a floppy disk, CD, or hard drive. As a precaution, back up the data files from your hard drive regularly. B A T T E R Y — An internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet. — The length of time (years) during which a portable computer battery is able to be depleted and recharged. BATTERY LIFE SPAN — The length of time (minutes or hours) that a portable computer battery holds a charge while powering the computer. BATTERY OPERATING TIME BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect the settings have on the computer, do not change the settings for this program. Also referred to as the system setup program. BIT — The smallest unit of data interpreted by your computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 236 Glossar y FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm B L U E T O O T H ™ — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize each other. BOOT SEQUENCE attempts to boot. — Specifies the order of the devices from which the computer C D — A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your Drivers and Utilities or Resource CD is a bootable CD. BOOTABLE B O O T A B L E D I S K — A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. — bits per second — The standard unit for measuring data transmission speed. BPS B TU — British thermal unit — A measurement of heat output. BUS — A communication pathway between the components in your computer. — The speed, given in MHz, that indicates how fast a bus can transfer information. BUS SPEED BYTE bits. — The basic data unit used by your computer. A byte is usually equal to 8 C — Celsius — A temperature measurement system where 0° is the freezing point and 100° is the boiling point of water. — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The cache enhances the efficiency of many microprocessor operations. L1 cache — Primary cache stored inside the microprocessor. L2 cache — Secondary cache which can either be external to the microprocessor or incorporated into the microprocessor architecture. CACHE C A R N E T — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport. C D — compact disc — An optical form of storage media, typically used for audio and software programs. C D D R I V E — A drive that uses optical technology to read data from CDs. C D P L A Y E R — The software used to play music CDs. The CD player displays a window with buttons that you use to play a CD. C D - R — CD recordable — A recordable version of a CD. Data can be recorded D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Glossar y 237 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m only once onto a CD-R. Once recorded, the data cannot be erased or written over. C D - R W — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten). CD -RW D R I V E — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. C D - R W / D V D D R I V E — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate. CLOCK SPEED C O A — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. You may need the COA to complete the operating system setup or reinstallation. Also referred to as the Product Key or Product ID. C O N T R O L P A N E L — A Windows utility that allows you to modify operating system and hardware settings, such as display settings. C O N T R O L L E R — A chip that controls the transfer of data between the microprocessor and memory or between the microprocessor and devices. C RI M M — continuity rambus in-line memory module — A special module that has no memory chips and is used to fill unused RIMM slots. C U R S O R — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an underline character, or a small arrow. D D R S D RA M — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving system performance. D E V I C E — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. DEVICE DRIVER — See driver. DIN C O N N E C T O R — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors. — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width. DISK STRIPING D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 238 Glossar y FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the microprocessor. DOCKING DEVICE — See APR. DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments. D O M A I N — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users. A user logs on to the domain to gain access to the resources. D RA M — dynamic random-access memory — Memory that stores information in integrated circuits containing capacitors. D R I V E R — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not installed in the computer. DSL — Digital Subscriber Line — A technology that provides a constant, highspeed Internet connection through an analog telephone line. D U A L D I S P L A Y M O D E — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode. DVD — digital versatile disc — A disc usually used to store movies. DVDs are double-sided, whereas CDs are single-sided. DVD drives read most CD media as well. DVD D R I V E — A drive that uses optical technology to read data from DVDs and CDs. DVD P L A Y E R — The software used to watch DVD movies. The DVD player displays a window with buttons that you use to watch a movie. D VD + R W — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.) DVD+RW D R I V E — A drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs. DVI — digital video interface — A standard for digital transmission between a computer and a digital video display; the DVI adapter works through the computer’s integrated graphics. E CC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory. E CP — extended capabilities port — A parallel connector design that provides D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Glossar y 239 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance. EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives. EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation. E N E RGY S TAR ® — Environmental Protection Agency requirements that decrease the overall consumption of electricity. E PP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission. ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment. E X P A N S I O N C A R D — A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer. Examples include video, modem, and sound cards. — A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus. EXPANSION SLOT E X P R E S S S E R V I C E C O D E — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries. — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode. EXTENDED DISPLAY MODE E X T E N D E D PC C A R D — A PC Card that extends beyond the edge of the PC Card slot when installed. NOTE: If your computer has two PC Card connectors, always install extended PC Cards in the top connector. NOTICE: Always remove an extended PC Card before packing the computer or traveling. If something strikes the exposed end of the PC Card, the system board may be damaged. F A H R E N H E I T — A temperature measurement system where 32° is the freezing point and 212° is the boiling point of water. FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit. FLOPPY DRIVE — A disk drive that can read and write to floppy disks. F O L D E R — A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size. FORMAT — The process that prepares a drive or disk for file storage. When a drive D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 240 Glossar y FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm or disk is formatted, the existing information on it is lost. FSB — front side bus — The data path and physical interface between the microprocessor and RAM. F TP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet. G — gravity — A measurement of weight and force. G B — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes. G H Z — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz. The speeds for computer microprocessors, buses, and interfaces are often measured in GHz. G R A P H I C S M O D E — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of shapes and fonts. GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and icons. Most programs that operate on the Windows operating systems are GUIs. H A R D D R I V E — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. HEAT SINK — A metal plate on some microprocessors that helps dissipate heat. H E L P F I L E — A file that contains descriptive or instructional information about a product. Some help files are associated with a particular program, such as Help in Microsoft Word. Other help files function as stand-alone reference sources. Help files typically have a filename extension of .hlp or .chm. — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored. HIBERNATE MODE HTML — hypertext markup language — A set of codes inserted into an Internet web page intended for display on an Internet browser. HT TP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Glossar y 241 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m H Z — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz). IC — Industry Canada — The Canadian regulatory body responsible for regulating emissions from electronic equipment, much as the FCC does in the United States. IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive. IEEE 13 94 — Institute of Electrical and Electronics Engineers, Inc. — A highperformance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer. — A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection. INFRARED SENSOR I N T E G R A T E D — Usually refers to components that are physically located on the computer’s system board. Also referred to as built-in. I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices. I/O A D D R E S S — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the microprocessor to communicate with that device. I R DA — Infrared Data Association — The organization that creates international standards for infrared communications. IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the microprocessor. Each device connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously. I S P — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee. K B — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 242 Glossar y FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes. K E Y B O A R D S H O R T C U T — A command requiring you to press multiple keys at the same time. Also referred to as a key combination. KHZ — kilohertz — A measurement of frequency that equals 1000 Hz. LAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN). LCD — liquid crystal display — The technology used by portable computer and flat-panel displays. LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer. L O C A L B U S — A data bus that provides a fast throughput for devices to the microprocessor. LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device. M B — megabit — A measurement of memory chip capacity that equals 1024 Kb. M B P S — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems. MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes. MB/ S E C — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings. — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM. MEMORY MEMORY ADDRESS RAM. — A specific location where data is temporarily stored in D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Glossar y 243 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify information that the microprocessor can access. w w w. d e l l . c o m | s u p p o r t . d e l l . c o m MEMORY MAPPING — A small circuit board containing memory chips, which connects to the system board. MEMORY MODULE MH Z — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer microprocessors, buses, and interfaces are often measured in MHz. M I C R O P R O C E S S O R — A computer chip that interprets and executes program instructions. Sometimes the microprocessor is referred to as the processor or the CPU (central processing unit). — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to connect to the Internet and exchange e-mail. MODEM — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. MODULE BAY MONITOR — The high-resolution TV-like device that displays computer output. — A pointing device that controls the movement of the cursor on your screen. Typically you roll the mouse over a hard, flat surface to move the pointer or cursor on your screen. MOUSE — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms. MS — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it. A network adapter is also referred to as a NIC (network interface controller). NETWORK ADAPTER NIC — See network adapter. — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray. NOTIFICATION AREA NS — nanosecond — A measure of time that equals one billionth of a second. N V R AM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM is used for maintaining computer configuration information such as date, time, and other system setup options that you can set. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 244 Glossar y FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm O P T I C A L D R I V E — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD combo drives. P A R A L L E L C O N N E C T O R — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port. P A R T I T I O N — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain multiple logical drives. PC C A R D — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards. PC I — peripheral component interconnect — PCI is a local bus that supports 32and 64-bit data paths, providing a high-speed data path between the microprocessor and devices such as video, drives, and networks. PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards. PI N — personal identification number — A sequence of numerals and/or letters used to restrict unauthorized access to computer networks and other secure systems. PI O — programmed input/output — A method of transferring data between two devices through the microprocessor as part of the data path. P I XE L — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down. P L U G - A N D - P L A Y — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant. POS T — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up. P R O G R A M — Any software that processes data for you, including spreadsheet, word processor, database, and game packages. Programs require an operating system to run. PS / 2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Glossar y 245 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m PX E — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked computers that do not have an operating system to be configured and started remotely. R AI D — redundant array of independent disks — A system of two or more drives working together for performance and fault tolerance. RAID drives are typically used on servers and high-end PCs. The three most common RAID levels are 0, 3, and 5: • Level 0: Provides data striping but no redundancy. Level 0 improves performance but does not provide fault tolerance. • Level 3: Same as Level 0, but also reserves one dedicated drive for error correction data, providing good performance and some level of fault tolerance. • Level 5: Provides data striping at the byte level and also stripe error correction information, resulting in excellent performance and good fault tolerance. R AM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you shut down your computer. R E A D M E F I L E — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented. R E A D - O N L Y — Data and/or files you can view but cannot edit or delete. A file can have read-only status if: • It resides on a physically write-protected floppy disk, CD, or DVD. • It is located on a network in a directory and the system administrator has assigned rights only to specific individuals. — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can be seen by the human eye. REFRESH RATE — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image. RESOLUTION RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared and light. R O M — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some programs essential to the operation of your computer reside in ROM. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 246 Glossar y FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm R PM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often measured in rpm. R TC — real time clock — Battery-powered clock on the system board that keeps the date and time after you shut down the computer. RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems. S C A N D I S K — A Microsoft utility that checks files, folders, and the hard disk’s surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding. SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the optimal clock speed of the microprocessor. S E R I A L C O N N E C T O R — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. S E R V I C E TA G — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support. S E T U P P R O G R A M — A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows software packages. Setup program differs from system setup program. S H O R T C U T — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon. — The process of closing windows and exiting programs, exiting the operating system, and turning off your computer. You can lose data if you turn off your computer before completing a shutdown. SHUTDOWN S M A R T C A R D — A card that is embedded with a microprocessor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards. SOFTWARE programs. — Anything that can be stored electronically, such as computer files or S/ P DI F — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file. — A power management mode that shuts down all unnecessary computer operations to save energy. STANDBY MODE D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Glossar y 247 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S U R G E P R O T E C T O R S — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line voltage level. Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms. SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768. The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer. S- V I D E O T V- O U T — A connector used to attach a TV or digital audio device to the computer. SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050. SYSTEM BOARD motherboard. — The main circuit board in your computer. Also known as the — A utility that serves as an interface between the computer hardware and the operating system. System setup allows you to configure user-selectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the computer, do not change the settings for this program. SYSTEM SETUP PROGRAM SYSTEM TRAY — See notification area. TAP I — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video. T E X T E D I T O R — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on). T R A V E L M O D U L E — A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 248 Glossar y FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer. USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or into a multiport hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together. UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference. UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200. V I D E O C O N T R O L L E R — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video capabilities— in combination with the monitor—for your computer. — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display. VIDEO MEMORY — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems, displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters. VIDEO MODE VIDEO RESOLUTION — See resolution. — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts. VIRUS D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY Glossar y 249 FILE LOCATION: S:\SYSTEMS\Pebble\UG\A00\English\glossary.fm w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated. V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance. W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt. WH R — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours. — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper. WALLPAPER WRITE-PROTECTED — Files or media that cannot be changed. Use writeprotection when you want to protect data from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the open position. X GA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768. ZI F — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Z I P — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it. Z I P D R I V E — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to 100 MB of data. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 9 / 0 3 – F O R P R O O F O N LY 250 Glossar y
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