Broadcom BRCM1050 802.11g/Draft 802.11n WLAN PCI-E Minicard User Manual 596311 001
Broadcom Corporation 802.11g/Draft 802.11n WLAN PCI-E Minicard 596311 001
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| Document ID | 1260387 |
| Application ID | sCoQhQveOJVXBfUiFtk6vw== |
| Document Description | Host user manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 135.64kB (1695525 bits) |
| Date Submitted | 2010-04-01 00:00:00 |
| Date Available | 2010-04-16 00:00:00 |
| Creation Date | 2010-01-06 10:24:57 |
| Producing Software | Acrobat Distiller 6.0 (Windows) |
| Document Lastmod | 2010-01-06 10:34:07 |
| Document Title | 596311-001.book |
| Document Creator | FrameMaker 7.0 |
| Document Author: | heroldl |
For more information about HP products and services, see the HP Web site at http://www.hp.com. © Copyright 2010 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2010 Document Part Number: 602795-001 Contents Getting started Charging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verifying the box contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Getting information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User Manual on a Secure Digital (SD) Memory Card . . . . . . . . . . . . . . . . . . . . . . . . Electronic manuals in Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning off the computer from Windows® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What’s new? Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Customizable desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 HP QuickWeb software (select models only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Action keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 One-touch launch keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Navigating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Selecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Turning the TouchPad on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Using TouchPad gestures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Beats Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Sharing optical drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Using HP QuickWeb (select models only) Setting up HP QuickWeb for the first time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting Microsoft® Windows®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying the QuickWeb control buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying the LaunchBar icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying the notification icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Settings panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Playing music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Browsing photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating instant messages with Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making Internet phone calls with Skype (select models only) . . . . . . . . . . . . . . . . . . . . . Disabling and enabling HP QuickWeb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 17 17 18 19 20 20 20 21 21 21 22 Connecting to the Internet Choosing the type of Internet access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to a wired network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to an existing wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up a new wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Step 1: Purchase and install a wireless router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Step 2: Configure the computer to connect to the wireless network . . . . . . . . . . . . User Manual 23 23 24 25 26 27 27 iii Contents Multimedia features Using multimedia software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Installing multimedia software from a disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using HP MediaSmart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using the webcam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using audio features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Using video features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Connecting an external monitor or projector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Connecting an HDMI device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Updating software Updating the software installed on the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Updating programs and drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Backup and recovery Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Windows Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When to create restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating a system restore point. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restoring to a previous date and time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recovering using the recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recovering using the partition on the hard drive (select models only) . . . . . . . . . . 35 36 37 37 37 38 38 38 39 39 Product information and troubleshooting Input power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Traveling with the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Routine care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Cleaning the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Cleaning the TouchPad and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Quick troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 The computer is unable to start up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 The TouchPad is behaving erratically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 The computer screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Software is functioning abnormally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 The computer is on but is not responding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 The computer is unusually warm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 An external device is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 The wireless network connection is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Index iv User Manual 1 Getting started Charging the battery To fully charge the battery, leave the computer plugged into external power until the battery light on the left side of the computer turns white. WARNING: To reduce the risk of electric shock or damage to your equipment, observe ï these guidelines: ■ Plug the power cord into an AC outlet that is easily accessible at all times. ■ Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer). ■ If provided with a 3-pin attachment plug on your power cord, plug the cord into a grounded (earthed) 3-pin outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding pin is an important safety feature. charged new battery can run the computer after software setup is complete, ✎ Abutpartially battery charge displays will not be accurate until the new battery has been fully charged. When the computer is connected to external power, the battery light turns white when the battery is fully charged. User Manual 1 Getting started Verifying the box contents color, features, and options may vary by computer model. The illustrations in ✎ Computer this guide may look slightly different from your computer. Component Component Computer Power cord* AC adapter SD Memory Card *Power cords vary in appearance by country or region. User Manual 1 Getting started Getting information User Manual on a Secure Digital (SD) Memory Card This guide provides information about new features, such as HP QuickWeb software, action keys, TouchPad gestures, optical drive sharing, as well as details about connecting to the Internet and multimedia features. Electronic manuals in Help and Support For detailed information about your computer, such as information about power management, multimedia, TouchPad and keyboard, security, and other features, click Start, click Help and Support, and then click User Guides. You do not need to connect to the Internet to access the user guides in Help and Support. User Manual 1 Getting started Help and Support In Help and Support, you can find information about technical support, and about the operating system, drivers, and troubleshooting tools. To access Help and Support, click Start, and then click Help and Support. For country- or region-specific support, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. WARNING: To reduce the risk of serious injury, read the Safety & Comfort Guide. It ï describes proper workstation setup, and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. To access this document, click Start, click Help and Support, and then click User Guides. The Safety & Comfort Guide is also available on the Web at http://www.hp.com/ergo. Regulatory, safety, and environmental notices For more safety and regulatory information, and for battery disposal information, refer to the Regulatory, Safety and Environmental Notices. To access the notices, click Start, click Help and Support, and then click User Guides. Turning off the computer from Windows® To turn off the computer from Windows: 1. Save your work and close all programs. 2. Click Start, and then click Shut down. User Manual 2 What’s new? Windows 7 Your computer includes the new Windows® 7 operating system. Windows 7 has several new program and feature enhancements, such as: ■ Faster startup ■ Updated Wi-Fi network controls ■ Customizable taskbar ■ Fewer pop-ups and notifications ■ Support for more multimedia formats Customizable desktop The Stardock MyColors program (select models only) offers a customizable desktop theme that transforms the look and feel of your basic Windows desktop. The new desktop includes custom icons, visual styles (Start button and taskbar), and a corresponding wallpaper. change back to the standard Windows theme, open the Stardock MyColors program ✎ To and select the standard Windows theme. HP QuickWeb software (select models only) HP QuickWeb software is an optional, instant-on environment that is separate from your Windows operating system. QuickWeb allows you to rapidly access certain programs without the need to start your operating system. You will enjoy this feature if you browse the Internet, view and send e-mail, view digital photos, listen to music, or keep in touch through instant messages or Skype. QuickWeb is ready to go within seconds of pressing the power button. detailed information on using QuickWeb, refer to Chapter 3, “Using HP QuickWeb ✎ For (select models only).” User Manual 2 What’s new? Action keys Action keys are customized actions that are assigned to specific keys at the top of the keyboard. To use an action key, press and hold the key to activate the assigned action. ✎ Some action keys are not available in QuickWeb. additional information about action keys, refer to the HP ENVY 15 User Guide. To ✎ For access this guide, click Start, click Help and Support, and then click User Guides. Icon Description Opens Help and Support, which provides information about your Windows operating system and computer, answers to questions, tutorials, and updates to your computer. Help and Support also provides automated troubleshooting and links to support specialists. Decreases the screen brightness level incrementally when held down. Increases the screen brightness level incrementally when held down. Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, pressing this key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Most external monitors receive video information from the computer using the external VGA video standard. The switch screen image key can also alternate images among other devices that are receiving video information from the computer. (Continued) User Manual 2 Icon What’s new? Description Plays the previous track of an audio CD, or the previous section of a DVD or a Blu-ray Disc (BD). Plays, pauses, or resumes an audio CD, a DVD, or a BD. Stops audio or video playback of a CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Decreases speaker sound incrementally when held down. Increases speaker sound incrementally when held down. Mutes or restores speaker sound. Initiates the QuickLock security feature. QuickLock protects your information by displaying the operating system Log On window. While the Log On window is displayed, the computer cannot be accessed until a Windows user password or a Windows administrator password is entered. you can use QuickLock, you must set a Windows user password ✎ Before or a Windows administrator password. For instructions, refer to Help and Support. prt sc User Manual Takes a snapshot or picture of your computer screen and copies it to the clipboard. 2 What’s new? One-touch launch keys One-touch launch keys are customized actions that are assigned to specific keys on the left side of the keyboard. To use a one-touch launch key, press the key to activate the assigned action. Item Icon Description Opens your default e-mail program. first time you press the mail key, you may be prompted to set up ✎ The your e-mail account. After you have set up your e-mail account, you can press the mail key to quickly access your e-mail. Opens HP MediaSmart. HP MediaSmart turns your computer into a mobile entertainment center. You can enjoy music and movies, and manage and edit your photo collections. Opens a Web browser. you have set up your Internet or network services, the Web key ✎ Until opens the Windows Internet Connection Wizard. After you have set up your Internet or network services and your Web browser home page, you can press the Web key to quickly access your home page and the Internet. Opens the Print Options window of the active Windows program. Opens the Windows calculator function. User Manual 2 What’s new? TouchPad Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons like the corresponding buttons on an external mouse. User Manual 2 What’s new? Turning the TouchPad on and off To turn the TouchPad on and off, quickly double-tap the TouchPad off indicator. When the TouchPad is on, the light is off. Using TouchPad gestures The TouchPad supports gestures that make it easy and fun to work with images or pages of text. To activate the TouchPad gestures, place 2 fingers on the TouchPad at the same time as described in the following sections. Scrolling Scrolling is useful for moving up or down on a page or image. To scroll, place two fingers slightly apart on the TouchPad and drag them across the TouchPad in an up, down, left, or right motion. ✎ Scrolling speed is controlled by finger speed. 10 User Manual 2 What’s new? Pinching/Zooming Pinching allows you to zoom in or out on items such as PDFs, images, and photos. ■ Zoom in by placing two fingers together on the TouchPad, and then moving them apart. ■ Zoom out by placing two fingers apart on the TouchPad, and then moving them together. Setting preferences Scrolling and pinching are enabled at the factory. You computer also supports additional TouchPad gestures that are disabled at the factory. To disable or reenable TouchPad gestures or to explore other TouchPad gestures: 1. Double-click the Synaptics icon in the notification area, at the far right of the taskbar, and then click the Device Settings tab. 2. Select the device, and then click Settings. 3. Select the check box to disable or reenable the TouchPad gesture. 4. Click Apply, and then click OK. For additional information about using the TouchPad, refer to the HP ENVY 15 User ✎ Guide. To access this guide, click Start, click Help and Support, and then click User Guides. User Manual 11 2 What’s new? Beats Audio Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default. » To increase or decrease the Beats Audio bass settings, press fn+b. You can also view and control the bass settings through the Windows operating system. Click Start, click Control Panel, click Sound, and then click Speakers and Headphone Properties to view and control the bass properties. The following table shows and describes the Beats Audio icons. Icon Description Indicates that Beats Audio is connected. Indicates that Beats Audio is not connected. 12 User Manual 2 What’s new? Sharing optical drives Although your computer does not have an integrated optical drive, you can easily access software, install programs, and access information by sharing an optical drive connected to another computer in your network. Drive sharing is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network. must have a network set up in order to share an optical drive. Refer to Help and ✎ You Support for information on setting up a network. discs, such as DVD movies and game discs, may be copy-protected and therefore ✎ Some unusable through DVD or CD sharing. To share an optical drive: 1. From the computer with the optical drive you want to share, click Start, and then click Computer. 2. Right-click the optical drive you want to share, and then click Properties. 3. Click the Sharing tab, and then click Advanced Sharing. 4. Select the Share this folder check box. 5. Type a name for the optical drive in Share name text box. 6. Click Apply, and then click OK. 7. To view the shared optical drive on your computer, click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. User Manual 13 Is QuickWeb for Nikita 1.2 the same as Nikita 1.1? Using HP QuickWeb (select models only) HP QuickWeb is an optional, instant-on environment that is separate from your Windows operating system. QuickWeb allows you to rapidly access a Web browser, and other communication and multimedia programs, without the need to start Windows. QuickWeb is ready to go within seconds of pressing the power button after system setup. QuickWeb includes the following features: ■ Web browser—Search and browse the Internet, and create links to your favorite Web sites. ■ Chat—Chat with friends on multiple instant messaging programs, such as Google Talk, Windows Live Messenger, Yahoo! Messenger, and other providers. ■ Skype (select models only)—Skype is a voice over Internet protocol (VoIP) that lets you communicate free of charge with other Skype users. With Skype, you can have a conference call or a video chat with one or more people at a time. You can also make long-distance phone calls to land lines. ■ Web e-mail—View and send e-mail using Yahoo, Gmail, and other Web e-mail providers. ■ Web calendar—Display, edit, and organize your schedule using your favorite online calendar program. ■ Music Player—Listen to your favorite music and create playlists. ■ Photo Viewer—Browse through photos, create albums, and view slide shows. User Manual 15 3 Using HP QuickWeb (select models only) Setting up HP QuickWeb for the first time The first time you turn on your computer after completing the Windows setup process, the QuickWeb setup screens appear. Follow the on-screen instructions to activate QuickWeb. At the end of the setup process, you are given the choice to start Windows or to continue to QuickWeb for the current session. If you select the option to start QuickWeb, the QuickWeb Home screen appears. Click an icon on the QuickWeb Home screen to launch a program. QuickWeb Home screen may look slightly different from the illustration in this ✎ The section. following section assumes that you have completed the QuickWeb setup process ✎ The and enabled QuickWeb. For more information, refer to the QuickWeb software Help. QuickWeb allows you to access a Web browser, and other communication and multimedia programs, within seconds without starting Windows. To start QuickWeb when the computer is powered off: 1. Turn on your computer. The HP QuickWeb Home screen appears. 2. Click an icon on the QuickWeb Home screen to launch a program. 16 User Manual 3 Using HP QuickWeb (select models only) Starting Microsoft® Windows® has been activated, it will start every time you power up your computer. ✎ IfToQuickWeb start Microsoft Windows, you must click the Windows Start icon in the QuickWeb Home screen. To start Microsoft Windows: 1. Turn on your computer. The HP QuickWeb Home screen appears. 2. Click the Windows Start icon on the far left of the QuickWeb Home screen. 3. A dialog box appears, asking if you are sure you want to start Windows. Click Yes. Clicking on the Make Windows your default Power On experience in this dialog box ✎ disables QuickWeb. To reenable QuickWeb, refer to the section “Disabling and enabling HP QuickWeb,” later in this chapter. Identifying the QuickWeb control buttons The following table shows and describes the QuickWeb control buttons. Icon Description Launches the Windows operating system. Turns off the computer from QuickWeb. For details on turning off the computer from Windows, refer to “Turning off the computer from Windows®” in Chapter 1. User Manual 17 3 Using HP QuickWeb (select models only) Identifying the LaunchBar icons The following table shows and describes HP QuickWeb icons. Icon Description Launches the Web browser. You can bookmark your favorite Web sites and view Web pages. Launches the Chat application. This is compatible with Google Talk, Windows Live Messenger, Yahoo! Messenger, and other providers. Launches Skype (select models only). This is a voice over Internet protocol (VoIP) that lets you communicate free of charge with other Skype users. Launches Web e-mail so you can view your Web-based e-mail programs, such as Gmail, Hotmail, Yahoo, and other Web e-mail providers. Launches Web calendar so you can schedule and manage your activities using your favorite online calendar application. Launches Music Player. Select and play music stored on your hard drive or external drives. Supports .mp3 files. Launches Photo Viewer. Browse photos stored on your hard drive or external drive. Supports .bmp, .gif, .jpg, and .png file types. 18 User Manual 3 Using HP QuickWeb (select models only) Identifying the notification icons The following table shows and describes the notification icons: Icon Description Indicates that a USB drive is present. If a USB drive is inserted, the File Manager window containing a USB icon appears. Click the USB icon to open the File Manager window. Right-click the USB icon to open a menu to safely eject the device. ENVY 15 comes equipped with USB 3.0, please note that ✎ IfonlyyourtheHPeSATA/USB 2.0 port may be used for USB devices while in HP QuickWeb mode. Indicates that the network is connected. Click the Network icon to open the Network dialog box. Indicates that the network is disconnected. Controls volume for speakers and the microphone. Click the Volume Control icon to open the Volume Control dialog box. Controls power settings: ■ When the computer is connected to AC power, the icon appears with an AC power cord. ■ When the computer is running on battery power, the icon appears as only a battery. The state of charge is indicated by the color of the Battery icon: ■ Green: charged ■ Yellow: low ■ Red: critical low Click the Battery icon to display a menu to control power settings and to see information about battery capacity. Launches the Settings panel. Use the Settings panel to modify QuickWeb settings such as date and time. Refer to the following section, “Using the Settings panel” for more information. Displays the QuickWeb software Help. User Manual 19 3 Using HP QuickWeb (select models only) Using the Settings panel 1. After turning on the computer, click the Settings icon. The Settings panel selection box is displayed. 2. Click the icon that corresponds to the system setting you want to modify. Choose from any of the following: ❏ Date and Time ❏ Input Language ❏ Language and Keyboard ❏ Network ❏ Environment Settings ❏ Screen Settings ❏ Volume Control ❏ Applications For more information on changing settings in the Settings panel, refer to the HP QuickWeb software Help. ✎ Configuring the network QuickWeb can be configured to set up a wireless connection by using the HP QuickWeb Configuration Tool. To access this tool, click the Settings icon, click Network, and then select the Enable Wi-Fi check box. For more information on setting up a wireless connection using HP QuickWeb and Windows, refer to Chapter 4, “Connecting to the Internet,” and to the HP QuickWeb software Help. Playing music To play music: 1. Click the Music icon on the LaunchBar. Music Player is displayed. 2. On the left side of the Music Player window, navigate to the directory that contains your music files. The directory can be on either your hard drive or an external drive. 3. Click a music file you want to play from the list on the right side of the window. 4. When you are finished making your music selection, click the Play icon at the bottom right of the window. 20 User Manual 3 Using HP QuickWeb (select models only) Browsing photos To view photos: 1. Click the Photos icon on the LaunchBar. Photo Viewer is displayed. 2. On the left side of the Photo Viewer window, navigate to the directory that contains your photos. The directory can be on either your hard drive or an external drive. The right side of the Photo Viewer window displays thumbnail views of all the photos in the selected directory. 3. Double-click the thumbnail of the photo you want to view. The photo thumbnail views appear at the bottom right of the Photo Viewer window. A larger view of the selected photo appears above the thumbnails. 4. Navigate the thumbnail views by pressing the right arrow key or left arrow key, or by clicking the next thumbnail image you want to see enlarged. Creating instant messages with Chat Chat is an instant messaging program that is compatible with Google Talk, Yahoo! Messenger, and other providers. To start an instant messaging session: 1. Click the Chat icon on the LaunchBar. The buddy list window and a configuration tool are displayed. 2. In the buddy list window, click Help to get information on configuring Chat for your instant messaging protocol and setting up your account. You can also configure Chat to work with an existing instant messaging account. Making Internet phone calls with Skype (select models only) Skype is a voice over Internet protocol (VoIP) that lets you communicate free of charge with other Skype users. You can also make long-distance phone calls to land lines at lower costs than many long-distance carriers charge. To start Skype: 1. Click the Skype icon on the LaunchBar. A Sign in to Skype window is displayed. 2. Click the Create a new Skype Account tab. 3. Before you proceed, read the information provided by the links at the bottom of the Create Account window, to be sure that you understand the terms and possible charges you can incur from using Skype. ✎ For more information on using Skype, refer to the software Help. User Manual 21 3 Using HP QuickWeb (select models only) Disabling and enabling HP QuickWeb You can disable or reenable QuickWeb in two ways. To disable or reenable QuickWeb from within the Windows operating system: 1. Click Start, click All Programs, and then click HP QuickWeb. The HP QuickWeb Installer folder displays. Click HP QuickWeb Configuration Tool. 2. Select the Enable QuickWeb check box. 3. Click OK. HP QuickWeb Configuration Tool can also be accessed by clicking Start, clicking ✎ The Control Panel, and then clicking the View by arrow. Select Large icons or Small icons to locate the HP QuickWeb Configuration Tool. To disable or reenable QuickWeb from within Setup Utility: 1. Open Setup Utility by turning on or restarting the computer. Immediately press f10 repeatedly to start Setup Utility. 2. Use the right arrow key to tab across the menu headings and select System Configuration. 3. Use the down arrow key to select Boot Options, and then press enter. The Boot Options screen opens. 4. Use the down arrow key to select HP QuickWeb, and then press enter. 5. Use the arrow keys to select Disable or Enable, and then press enter. 6. To save your change and exit Setup Utility, use the arrow keys to select Exit, select Exit Saving Changes, and then press enter. 22 User Manual 4 Connecting to the Internet hardware and software features vary depending on the computer model and ✎ Internet your location. Choosing the type of Internet access The computer supports 2 types of Internet access: ■ Wired—You can access the Internet by connecting to a broadband network using the RJ-45 (network) jack. To learn how to connect to a wired network, refer to the “Connecting to a wired network” section. ■ Wireless—For mobile Internet access, you can use a wireless connection. To learn about adding the computer to an existing network or setting up a wireless network, refer to the “Connecting to an existing wireless network” section or the “Setting up a new wireless network” section. The networking features of the computer enable you to access high-speed broadband Internet service providers with the following types of connections: ■ Cable modem ■ Digital Subscriber Line (DSL) ■ Satellite ■ Other services Broadband access may require additional hardware or software provided by your Internet service provider (ISP). Using an ISP The following features will help you set up a new Internet account or configure the computer to use an existing account: ■ Choosing an ISP: You must set up Internet service before you can connect to the Internet. Contact a local ISP to purchase Internet service and a modem. The ISP will help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service. Your ISP will give you a user ID and password to access the Internet. Record this information and store it in a safe place. ■ Internet Services & Offers (available in some locations): This utility assists with signing up for a new Internet account and configuring the computer to use an existing account. To access this utility, click Start, click All Programs, click Online Services, and then click Get Online. ✎ User Manual 23 4 Connecting to the Internet ■ ■ ISP-provided icons (available in some locations): These icons may be displayed either individually on the Windows desktop or grouped in a desktop folder named Online Services. To set up a new Internet account or configure the computer to use an existing account, double-click an icon, and then follow the on-screen instructions. Windows Connect to the Internet Wizard: You can use the Windows Connect to the Internet Wizard to connect to the Internet in any of these situations: ❏ You already have an account with an ISP. ❏ You have a disc from an ISP. ❏ You do not have an Internet account and want to select an ISP from the list provided within the wizard. (The list of ISP providers is not available in all regions.) ❏ You have selected an unlisted ISP, and the ISP has provided you with information such as a specific IP address and POP3 and SMTP settings. To access the Windows Connect to the Internet Wizard and instructions for using it, click Start, click Help and Support, and then type Connect to the Internet wizard in the Search box. Connecting to a wired network Connecting to a wired network requires a network cable (purchased separately). If the cable contains noise suppression circuitry 1, which prevents interference from TV and radio reception, orient the circuitry end of the cable 2 toward the computer. 24 User Manual 4 Connecting to the Internet To connect the cable: WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, ï do not plug a modem or telephone cable into the RJ-45 (network) jack. 1. Connect the network cable to the RJ-45 (network) jack 1 on the computer. 2. Connect the other end of the network cable to a network wall jack 2. Connecting to an existing wireless network To connect the computer to an existing wireless network, follow these steps: 1. Click the network icon in the notification area, at the far right of the taskbar. 2. Select the network to which you want to connect. 3. Click Connect. 4. If required, enter the security key. User Manual 25 4 Connecting to the Internet Setting up a new wireless network This section describes how to use a wireless computer to set up a typical home or small office wireless network, which is also called a wireless local area network (WLAN). To set up a wireless network and to connect to the Internet, you need the following equipment: ■ A broadband modem (either DSL or cable) and high-speed Internet service purchased from an Internet service provider (ISP) ■ A wireless router (purchased separately) ■ Your new wireless computer The following illustration shows an example of a completed wireless network installation that is connected to the Internet and to a wired computer. As this network grows, additional wireless and wired computers can be connected to the network to access the Internet. 26 User Manual 4 Connecting to the Internet Step 1: Purchase and install a wireless router Read this section carefully before you install the wireless router using the router manufacturer's instructions and your wireless computer. If you need technical assistance during the router installation, contact the router manufacturer. connect your new wireless computer to the router by using the network ✎ Temporarily cable provided with the router. This will ensure that the computer can access the Internet. 1. Be sure that the wireless device is off (the wireless light on the computer is amber). If the wireless device is on, press the wireless key to turn it off. For help locating the wireless key or light, refer to the HP ENVY 15 User Guide in Help and Support. 2. During the router installation, the router manufacturer's software allows you to change the network name (SSID) and enable security to protect the privacy of your wireless network. Many routers are shipped with a default network name and with security disabled. If you change the default network name or enable security during the router setup, record the information and store it in a safe place. You will need this information when you configure the computer and any other existing computers to access the router. If you do not enable security, an unauthorized wireless user can access the information on the computer and use your Internet connection without your knowledge. For more information on securing your wireless network, refer to the HP ENVY 15 User Guide in Help and Support. The Windows operating system also provides tools to help you set up your wireless network for the first time. To use the Windows tools to set up your network, click Start, click Control Panel, click Network and Internet, click Set up a new connection or network, and then click Set up a new network. Follow the on-screen instructions. ✎ Step 2: Configure the computer to connect to the wireless network 1. If the computer is off, turn it on. 2. Be sure that the wireless device is on (the wireless light is off). For help locating the wireless key or light, refer to the HP ENVY 15 User Guide in Help and Support. 3. Connect the computer to the wireless network: a. Click the network icon in the notification area, at the far right of the taskbar. b. Select the network to which you want to connect. c. Click Connect. d. If required, enter the security key. 4. Test the wireless network by opening your Web browser and accessing a Web site. User Manual 27 5 Multimedia features The following section highlights the entertainment features of the computer. Using multimedia software The computer includes preinstalled multimedia software. » To see a list of the software that is preinstalled on the computer, click Start, and then click All Programs. details about using software included with the computer, refer to the software ✎ For manufacturer’s instructions, which may be provided with the software, on disc, or on the manufacturer’s Web site. If you have an external optical drive (purchased separately), you can also perform the following multimedia tasks: ■ Playing digital media, including audio and video CDs, audio and video DVDs, and BDs ■ Listening to Internet radio ■ Creating (burning) data CDs ■ Burning and editing audio CDs ■ Burning and editing video DVDs or video CDs external optical drive must be connected to the USB port on the ✎ The computer, not to a USB port on another external device, such as a hub or docking station. Installing multimedia software from a disc Although your computer does not have an integrated optical drive, you can easily access software as well as install programs and access information in either of the following ways: ■ Connect an external optical drive (purchased separately) to one of the USB ports on your computer. ■ Share an optical drive that is connected to another computer on your network. to the “Sharing optical drives” section in Chapter 2 for additional ✎ Refer information. User Manual 29 5 Multimedia features Using HP MediaSmart MediaSmart turns your computer into a mobile entertainment center. With MediaSmart, you can enjoy music and movies, and also manage and edit photo collections. » To start MediaSmart, click Start, click All Programs, click HP, and then click HP MediaSmart. MediaSmart includes the following features: ■ Internet TV—View a range of TV shows and channels, as well as the HP-TV channel streamed in full-screen mode to computers with an Internet connection. ■ Photo and video upload support, for example: ❏ Upload your MediaSmart photos to Internet photo storage sites, such as Snapfish. ❏ Upload your home videos (for example, fun videos created with the integrated webcam) directly to YouTube. ■ Pandora Internet radio (North America only)—Listen to music selected just for you, streamed from the Internet. Using the webcam Your computer includes an integrated webcam, located at the top of the display. With the preinstalled software, you can use the webcam to take a photo or record a video. You can then preview the photo or video recording, and save it on your computer hard drive. The webcam is a perfect companion to your instant messaging program. » To access the webcam, click Start, click All Programs, click HP, click HP MediaSmart, and then click HP MediaSmart Webcam. The webcam software enables you to experiment with the following features: ■ Capturing and sharing video ■ Streaming video with instant messaging software ■ Taking still photos 30 User Manual 5 Multimedia features Using audio features Your computer enables you to use a variety of audio features: ■ Playing music using your computer speakers and/or connected external speakers. ■ Controlling the bass with the Beats Audio feature (fn+b). ■ Recording sound using the internal microphone, or connect an external microphone. ■ Downloading music from the Internet. ■ Creating multimedia presentations using audio and images. ■ Transmitting sound and images with instant messaging programs. ■ Streaming radio programs. ■ Creating (burning) audio CDs with an optional optical drive. Using video features Your computer enables you to use a variety of video features: ■ Watch movies ■ Play games over the Internet ■ Edit pictures and video and create presentations ■ Connect external video devices ■ Watch TV over the Internet Connecting an external monitor or projector You can connect an external display such as a monitor or projector to the computer, using the HP HDMI to VGA Display Adapter (select models only). The adapter connects to the HDMI port on the computer. Connecting an HDMI device The computer includes an HDMI (High Definition Multimedia Interface) port. The HDMI port connects the computer to an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. more information on multimedia features, refer to the HP ENVY 15 User Guide. To ✎ For access this guide, click Start, click Help and Support, and then click User Guides. User Manual 31 6 Updating software Updating the software installed on the computer Most software, including the operating system, is updated frequently by the manufacturer or provider. Important updates to the software included with the computer may have been released since the computer left the factory. Some updates may affect the way the computer responds to optional software or external devices. Many updates provide security enhancements. Update the operating system and other software installed on the computer as soon as the computer is connected to the Internet. To access links for updating installed software, refer to Help and Support. Updating programs and drivers Updated versions of the software provided with your computer may be available on the HP Web site. Most software updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information on installing and troubleshooting the file. information on updating the BIOS, refer to the HP ENVY 15 User Guide. To access ✎ For this guide, click Start, click Help and Support, and then click User Guides. To download and install software other than a BIOS update, follow these steps: 1. Open your Web browser, go to http://www.hp.com/support, and select your country or region. 2. Click the option for software and driver downloads, type your computer model number in the Search box, and then press enter. – or – If you want a specific SoftPaq, enter the SoftPaq number in the Search box, press enter, and then follow the instructions provided. Proceed to step 6. 3. Click your specific product from the models listed. 4. Select your operating system. 5. When the list of drivers is displayed, click an updated driver to open a window containing additional information. User Manual 33 6 Updating software 6. Click Install now to install the updated driver without downloading the file. – or – Click Download only to save the file to your computer. When prompted, click Save, and then select a storage location on your hard drive. After the file is downloaded, navigate to the folder where the file was stored, and double-click the file to install the driver. 7. If you are prompted to do so, restart your computer after the installation is complete, and then verify the operation of the device. 34 User Manual 7 Backup and recovery Tools provided by the operating system and by HP Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure: ■ Backing up your information ■ Creating a set of recovery discs ■ Creating system restore points ■ Recovering a program or driver ■ Performing a full system recovery Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. your computer does not include an integrated optical drive, you can use an optional ✎ Ifexternal optical drive (purchased separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. The external optical drive must be connected to the USB port on the computer, not to a USB port on another external device, such as a hub or docking station. Handle these discs carefully and keep them in a safe place. The software allows the creation of only one set of recovery discs. Note the following guidelines before creating recovery discs: ■ You will need high-quality DVD-R, DVD+R, BD-R (writable Blu-ray) or CD-R discs. All these discs are purchased separately. DVDs have a larger storage capacity than CDs. If you use CDs, up to 20 discs may be required, whereas only a few DVDs are required. Double-layer discs and read-write discs—such as CD-RW, DVD±RW, and BD-RE (rewritable Blu-ray) discs—are not compatible with the Recovery Manager software. ■ The computer must be connected to AC power during this process. ■ Only one set of recovery discs can be created per computer. ■ Number each disc before inserting it into an optical drive. ■ If necessary, you can exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you will be prompted to continue the disc creation process. To create a set of recovery discs: 1. Click Start, click All Programs, click Recovery Manager, and then click Recovery Disc Creation. 2. Follow the on-screen instructions. ✎ User Manual 35 7 Backup and recovery Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ■ At regularly scheduled times Set reminders to back up your information periodically. ■ ■ ✎ Before the computer is repaired or restored Before you add or modify hardware or software Note the following when backing up: ■ Create system restore points using the Windows System Restore feature, and periodically copy them to a disc. ■ Store personal files in the Documents library, and periodically back up this folder. ■ Back up templates stored in their associated programs. ■ Save the customized settings in a window, toolbar, or menu bar by taking a screen shot of the settings. The screen shot can be a time-saver if you have to reset your preferences. To copy the screen and paste the image into a word-processing document: a. Display the screen. b. Copy the screen: ◆ To copy only the active window, press alt+prt sc. To copy the entire screen, press prt sc. c. Open a word-processing document, click Edit, and then click Paste. d. Save the document. You can back up your information to an optional external hard drive, a network drive, or discs. When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD-R, or DVD±RW. The discs you use depend on the type of optical drive you are using. DVDs store more information than CDs, so using them for backup reduces the number of recovery discs required. ◆ ■ ■ ✎ ■ 36 When backing up to discs, number each disc before inserting it into an optical drive. User Manual 7 Backup and recovery Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: sure that the computer is connected to AC power before you start the backup ✎ Be process. backup process may take over an hour, depending on file size and the speed of the ✎ The computer. 1. Click Start, click All Programs, click Maintenance, and then click Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. Windows® includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. ✎ Using system restore points When you back up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then revert back to that point if you want to reverse subsequent changes made to your system. to an earlier restore point does not affect data files saved or e-mails created ✎ Recovering since the last restore point. You also can create additional restore points to provide increased protection for your system files and settings. When to create restore points ■ ■ Before you add or extensively modify software or hardware. Periodically, whenever the system is performing optimally. you revert to a restore point and then change your mind, you can reverse the ✎ Ifrestoration. User Manual 37 7 Backup and recovery Creating a system restore point 1. 2. 3. 4. 5. 6. Click Start, click Control Panel, click System and Security, and then click System. In the left pane, click System protection. Click the System Protection tab. Under Protection Settings, select the disk for which you want to create a restore point. Click Create. Follow the on-screen instructions. Restoring to a previous date and time To revert to a restore point (created at a previous date and time) when the computer was functioning optimally, follow these steps: 1. Click Start, click Control Panel, click System and Security, and then click System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery can recover only files that you have previously backed up. HP recommends that ✎ You you use Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability. Recovery Manager works from recovery discs that you create or from a dedicated recovery partition (select models only) on the hard drive. However, computers that include a solid-state drive (SSD) may not have a recovery partition. If that is the case, recovery discs have been included with your computer. Use these discs to recover your operating system and software. has its own built-in repair features, such as System Restore. If you have not ✎ Windows already tried these features, try them before using Recovery Manager. For more information on these built-in repair features, click Start, and then click Help and Support. Manager recovers only the software that was preinstalled at the factory. ✎ Recovery Software not provided with this computer must be downloaded from the manufacturer’s Web site or reinstalled from the disc provided by the manufacturer. 38 User Manual 7 Backup and recovery Recovering using the recovery discs To restore the system from the recovery discs: 1. Back up all personal files. 2. Insert the first recovery disc into an optional external optical drive, and restart the computer. 3. Follow the on-screen instructions. Recovering using the partition on the hard drive (select models only) On some models, you can perform a recovery from the partition on the hard drive, which is accessed by pressing either the Start button or f11. This restores the computer to its factory condition. with an SSD may not have a recovery partition. If the computer does not ✎ Computers have a recovery partition, you will not be able to recover using this procedure. Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To restore the system from the partition, follow these steps: 1. Access Recovery Manager in either of the following ways: Click Start, click All Programs, click Recovery Manager, and then click Recovery Manager. – or – a. Turn on or restart the computer, and then press esc while the “Press the esc key for Startup Menu” message is displayed at the bottom of the screen. b. Press f11 while the “Pressfor recovery” message is displayed on the screen. It may take several minutes for Recovery Manager to load. ✎ 2. In the Recovery Manager window, click System Recovery. 3. Follow the on-screen instructions. User Manual 39 A Product information and troubleshooting Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Input power Rating Operating voltage 19.5 V dc @ 6.50 A - 120W Operating current 6.50 A product is designed for IT power systems in Norway with phase-to-phase voltage ✎ This not exceeding 240 V rms. computer operating voltage and current can be found on the system regulatory label ✎ The on the bottom of the computer. Operating environment Factor Metric U.S. Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft Temperature Relative humidity (noncondensing) Maximum altitude (unpressurized) User Manual 41 A Product information and troubleshooting Traveling with the computer For best results, follow these traveling and shipping tips: Prepare the computer for traveling or shipping: 1. Back up your information. 2. Remove all discs and all external media cards, such as digital cards. ■ To reduce the risk of damage to the computer, damage to a drive, or loss of ï information, remove the media from a drive before removing the drive from a drive bay, and before shipping, storing, or traveling with a drive. ■ ■ 3. Turn off and then disconnect all external devices. 4. Shut down the computer. Take along a backup of your information. Keep the backup separate from the computer. When traveling by air, carry the computer as hand luggage, and do not check it in with the rest of your bags. Avoid exposing a drive to magnetic fields. Security devices with magnetic fields ï include airport walk-through devices and security wands. The airport security devices that check carry-on luggage, such as conveyor belts, use X-rays instead of magnetism and will not damage a drive. ■ ■ ■ ■ ■ In-flight computer use is at the discretion of the airline. If you plan to use the computer during a flight, check with the airline in advance. If the computer will be unused and disconnected from external power for more than 2 weeks, remove the battery and store it separately. If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.” If the computer has a wireless device or a cell phone device installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it before you turn it on. If you are traveling internationally, follow these suggestions: ❏ Check the computer-related customs regulations for each country or region on your itinerary. ❏ Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. To reduce the risk of electric shock, fire, or damage to the equipment, do not ï attempt to power the computer with a voltage converter kit sold for appliances. 42 User Manual A Product information and troubleshooting Routine care Cleaning the display CAUTION: To prevent permanent damage to the computer, never spray water, ï cleaning fluids, or chemicals on the display. To remove smudges and lint, frequently clean the display with a soft, damp, lint-free cloth. If the screen requires additional cleaning, use premoistened antistatic wipes or an antistatic screen cleaner. Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING: To reduce the risk of electric shock or damage to internal components, ï do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. Clean the keyboard regularly to prevent keys from sticking, and to remove dust, lint, and particles that can become trapped beneath the keys. A can of compressed air with a straw extension can be used to blow air around and under the keys to loosen and remove debris. Troubleshooting resources If you experience computer problems, perform these troubleshooting steps in the sequence provided until the problem is resolved: 1. Refer to “Quick troubleshooting,” the next section in this chapter. 2. Access Web site links and additional information about the computer through Help and Support. Click Start, and then click Help and Support. Although many checkup and repair tools require an Internet connection, other tools, such as Help and Support, can help you fix a problem when the computer is offline. ✎ User Manual 43 A Product information and troubleshooting Quick troubleshooting The computer is unable to start up If the computer does not turn on when you press the power button, the following suggestions may help you resolve the problem: ■ If the computer is plugged into an AC outlet, unplug the computer, and then plug another electrical device into the outlet to be sure that the outlet is providing adequate power. Use only the AC adapter provided with the computer or one approved by HP for this computer. ■ If the computer is running on battery power, or if it is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure. ✎ The TouchPad is behaving erratically If the TouchPad is behaving erratically, follow these guidelines: ■ Be sure that TouchPad is on. If the TouchPad light is amber, quickly double-tap the TouchPad on/off button to turn on the TouchPad. If the TouchPad light is off, the TouchPad is on. ■ Follow these guidelines when using the TouchPad: ❏ Use one finger to navigate, click, or turn on/turn off the TouchPad. ❏ Use 2 fingers to control TouchPad gestures, such as scrolling, pinching/zooming, and rotating. turn the TouchPad gestures off or explore other TouchPad features, click the ✎ To Synaptics icon in the notification area at the far right of the taskbar, click the Device Settings tab, and then click Settings. The computer screen is blank If the screen is blank, but the computer is on and the power light is on, the computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press the switch screen image key. Software is functioning abnormally If the software is unresponsive or responds abnormally, follow these suggestions: ■ Restart the computer by clicking Start, clicking the arrow next to Shut down, and then clicking Restart. If you cannot restart the computer using this procedure, refer to the next section, “The computer is on but is not responding.” ■ Run a virus scan. For information about using the antivirus resources on the computer, refer to the antivirus software Help for more details. 44 User Manual A Product information and troubleshooting The computer is on but is not responding If the computer is on but is not responding to software or keyboard commands, try the following emergency shutdown procedures, in the sequence provided, until shutdown occurs: CAUTION: Emergency shutdown procedures will result in the loss of unsaved ï information. ■ ■ Press and hold the power button on the computer for at least 5 seconds. Disconnect the computer from external power and remove the battery. The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is overheating, turn off the computer to allow the computer to cool to room temperature. Then be sure to keep all vents free from obstructions while you are using the computer. WARNING: To reduce the possibility of heat-related injuries or of overheating the ï computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). fan in the computer starts up automatically to cool internal components and prevent ✎ The overheating. It is normal for the internal fan to cycle on and off during routine operation. An external device is not working Follow these suggestions if an external device does not function as expected: ■ Turn on the device according to the manufacturer’s instructions. ■ Be sure that all device connections are secure. ■ Be sure that the device is receiving electrical power. ■ Be sure that the device, especially if it is older, is compatible with the operating system. ■ Be sure that the correct drivers are installed and updated. User Manual 45 A Product information and troubleshooting The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ■ Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing. ■ Be sure that the wireless device is turned on (wireless light is off). If the light is amber, press the wireless key to turn on the wireless device. ■ Be sure that the computer wireless antennas are free from obstructions. ■ Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on. ■ Be sure that the wireless router or access point is properly connected to its power adapter and the cable or DSL modem, and that the lights are on. ■ Turn the wireless device off and then on again to resynchronize the device. ■ Disconnect and then reconnect all cables, and turn the power off and then back on. more information on wireless technology, refer to the relevant Help topics and Web ✎ For site links in Help and Support. information on activating mobile broadband service, refer to the mobile network ✎ For operator information included with your computer. 46 User Manual Index action keys, identifying 6 altitude specifications 41 audio features 31 mail key 8 media keys 7 Media Launch key 8 Microsoft Windows default power on 17 starting 17 monitor, external 45 multimedia software 29 Music Player 15 backing up 36 Beats Audio 12, 31 cable, modem 23 cables and cords, power 44 calculator key 8 Chat 21 connecting to a wired network 24 connecting to an existing wireless network 25 devices, external, troubleshooting 45 drivers, updating 33 environmental specifications 41 external devices, troubleshooting 45 external monitor 31 HDMI device 31 Help and Support key 6 HP HDMI to VGA Display Adapter 31 HP MediaSmart 30 humidity specifications 41 Internet choosing an ISP 23 choosing type of access 23 wireless access 23 Internet service provider (ISP) 23 LaunchBar icons, identifying 18 User Manual notification icons, identifying 19 one-touch launch keys, identifying 8 operating environment specifications 41 optical drive, sharing 13 overheating, computer 45 partition 39 Photo Viewer 15 pinching gesture 11 power, turning on the computer 44 print options key 8 printer 45 programs, updating 33 QuickLock key 7 QuickWeb browsing photos 21 configuring the network 20 disabling or enabling 22 features 15 identifying 17 playing music 20 setting up 16 Settings Panel 20 QuickWeb software, using 5 47 Index recovery discs, creating 35 Recovery Manager 38, 39 recovery, performing 38 recovery, system 35 regulatory information notices 4 Regulatory, Safety and Environmental Notices 4 Web browser key 8 Web calendar 15 Web e-mail 15 webcam 30 Windows Backup and Restore 37 wireless Internet access 23 wireless network connection 25 zooming gesture 11 screen brightness keys 6 scrolling gesture 10 Skype 21 software multimedia 29 safeguarding information 35 updating 33 specifications altitude 41 humidity 41 operating environment 41 temperature 41 switch screen image key 6 system recovery 35 system restore points 37 temperature specifications 41 troubleshooting 45 TouchPad gestures 9 troubleshooting 43 external device problems 45 overheating problems 45 resources 43 software problems 44 virus problems 44 wireless network problems 46 turning on the computer 44 vents, precautions 45 video features 31 volume keys 7 Web browser 15 48 User Manual
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