Brother 8XAB07 Spread Spectrum Transmitter User Manual BHL7SF USUK

Brother Industries, Ltd. Spread Spectrum Transmitter BHL7SF USUK

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8XAB07 User Manual HTML Version

User Manual

USER’S GUIDE

MFC-3360C

FAX-1860C

FAX-1960C

Please see page 104 of 156(labeled 88) for FCC manual statements

If you need to call Customer Service

Please complete the following information for future

reference:

Model Number: MFC-3360C, FAX-1860C and FAX-1960C

(USA only)

(Circle your model number)

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retain

this User's Guide with your sales receipt as a

permanent record of your purchase, in the event of

theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the

original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product

should you lose your receipt;

may support an insurance claim by you in the event of product loss

covered by insurance; and,

will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is on-

line at http://www.brother.com/registration/

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

By registering your product with Brother International Corporation, you will be recorded as the

original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product should you lose your receipt;

may support an insurance claim by you in the event of product loss covered by insurance; and,

will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your

convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function

Center needs. You can download the latest software documents and utilities, read FAQs and

troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com

Note

• You can check here for Brother driver updates.

• To keep your machine performance up to date, check here for the latest firmware upgrade (for

Windows® only).

For Customer Service

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-800-284-4357.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Brother fax back system (USA only)

Brother has installed an easy-to-use fax back system, so you can get instant answers to common

technical questions and product information for all Brother products. This system is available 24

hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index

of fax back subjects.

In USA: 1-800-284-4329 (voice)

1-901-379-1215 (fax)

1-800-284-3238 (TTY service for the hearing-impaired)

In Canada: 1-877-BROTHER (voice)

(514) 685-4898 (fax)

In USA only: 1-800-521-2846

iii

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother

retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,

or American Express credit card, you can order accessories directly from Brother. (In the USA,

you can visit us online for a complete selection of the Brother accessories and supplies that are

available for purchase.)

1Available in the USA and from November 2006 in Canada.

In USA: 1-888-879-3232 (voice)

1-800-947-1445 (fax)

http://www.brothermall.com

In Canada: 1-877-BROTHER (voice)

Description Item

Ink Cartridge Standard <black> LC51BK (Prints approx. 500 pages)

Ink Cartridge <yellow> LC51Y (Prints approx. 400 pages)

Ink Cartridge <cyan> (blue) LC51C (Prints approx. 400 pages)

Ink Cartridge <magenta> (red) LC51M (Prints approx. 400 pages)

Premium Glossy Photo Paper

(Letter size / 20 sheets)

(4"X6" size / 20 sheets)

BP61GLL 1

BP61GLP 1

Matte Inkjet Paper

(Letter size / 25 sheets)

BP60ML (USA only)

Inkjet Plain Paper

(Letter size / 250 sheets)

BP60PL (USA only)

Telephone Line Cord LG3077001 (USA only)

Telephone Handset LF3800004 (USA only)

Handset Curled Cord LG 3768004 (USA only)

Cordless Handset BCL-D10 (FAX-1960 only)

Battery of cordless handset BCL-BT10 (FAX-1960 only)

User's Guide LP3293001 (English for USA and Canada)

LP3293002 (French for Canada)

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS

(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,

INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY

AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S

LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS

REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF

ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE

ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS

ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY

SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION

MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY

CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR

LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS

INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE

SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN

CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY

TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL

DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE

ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published,

covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without

notice.

Brother reserves the right to make changes without notice in the specifications and materials

contained herein and shall not be responsible for any damages (including consequential) caused

by reliance on the materials presented, including but not limited to typographical and other errors

relating to the publication.

Brother® One Year Limited Warranty and Replacement Service

(USA only)

Who is covered:

This limited warranty (“warranty”) is given

only to the original end-use/retail purchaser

(referred to in this warranty as “Original

Purchaser”) of the accompanying product,

consumables and accessories (collectively

referred to in this warranty as “this

Product”).

If you purchased a product from someone

other than an authorized Brother reseller in

the United States or if the product was used

(including but not limited to floor models or

refurbished product), prior to your

purchase you are not the Original

Purchaser and the product that you

purchased is not covered by this warranty.

What is covered:

This Product includes a Machine and

Consumable and Accessory Items.

Consumable and Accessory Items include

but are not limited to print heads, toner,

drums, ink cartridges, print cartridges, refill

ribbons, therma PLUS paper, thermal

paper, and the cordless handset battery.

Except as otherwise provided herein,

Brother warrants that the Machine and the

accompanying Consumable and

Accessory Items will be free from defects in

materials and workmanship, when used

under normal conditions.

This warranty applies only to products

purchased and used in the United States.

For products purchased in, but used

outside, the United States, this warranty

covers only warranty service within the

United States (and does not include

shipping outside the United States).

What is the length of the Warranty Periods:

Machines: one year from the original

purchase date.

Accompanying Consumable and

Accessory Items: 90 days from the original

purchase date or the rated life of

consumable, whichever comes first.

What is NOT covered:

This warranty does not cover:

1 Physical damage to this Product;

2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect

or accident (including but not limited to

transporting this Product without the proper

preparation and/or packaging);

3 Damage caused by another device or

software used with this Product (including

but not limited to damage resulting from

use of non Brother®-brand parts and

Consumable and Accessory Items);

4 Consumable and Accessory Items that

expired in accordance with a rated life; and,

5 Problems arising from other than defects in

materials or workmanship.

6 Normal Periodic Maintenance Items, such

as Paper Feeding Kit, Fuser and Laser

Units.

This limited warranty is VOID if this Product

has been altered or modified in any way

(including but not limited to attempted warranty

repair without authorization from Brother

and/or alteration/removal of the serial

number).

What to do if you think your Product is

eligible for warranty service:

Report your issue to either our Customer

Service Hotline at 1-800-284-4329 for Fax,

MFC and DCP and 1-800-276-7746 for

Printers, or to a Brother Authorized Service

Center within the applicable warranty

period. Supply Brother or the Brother

Authorized Service Center with a copy of your

dated bill of sale showing that this Product was

purchased within the U.S. For the name of

local Brother Authorized Service Center(s),

call 1-800-521-2846.

What Brother will ask you to do:

After contacting Brother or a Brother

Authorized Service Center, you may be

required to deliver (by hand if you prefer) or

send the Product properly packaged, freight

prepaid, to the Authorized Service Center

together with a photocopy of your bill of sale.

You are responsible for the cost of

shipping, packing product, and insurance

(if you desire). You are also responsible for

loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your

Machine and/or accompanying Consumable

and Accessory Items is covered by this

warranty and if you first reported the problem

to Brother or an Authorized Service Center

within the applicable warranty period, Brother

or its Authorized Service Center will repair or

replace the Machine and/or accompanying

Consumable and Accessory Items at no

charge to you for parts or labor. The decision

as to whether to repair or replace the Machine

and/or accompanying Consumable and

Accessory Items is made by Brother in its sole

Brother® One Year Limited Warranty and Replacement Service

(USA only)

discretion. Brother reserves the right to supply

a refurbished or remanufactured replacement

Machine and/or accompanying Consumable

and Accessory Items and use refurbished

parts provided such replacement products

conform to the manufacturer's specifications

for new product/parts. The repaired or

replacement Machine and/or accompanying

Consumable and Accessory Items will be

returned to you freight prepaid or made

available for you to pick up at a conveniently

located Authorized Service Center.

If the Machine and/or accompanying

Consumable and Accessory Items are not

covered by this warranty (either stage), you

will be charged for shipping the Machine

and/or accompanying Consumable and

Accessory Items back to you and charged for

any service and/or replacement parts/products

at Brother's then current published rates.

The foregoing are your sole (i.e., only) and

exclusive remedies under this warranty.

What happens when Brother elects to

replace your Machine:

When a replacement Machine is authorized by

Brother, and you have delivered the Machine

to an Authorized Service Center, the

Authorized Service Center will provide you

with a replacement Machine after receiving

one from Brother. If you are dealing directly

with Brother, Brother will send to you a

replacement Machine with the understanding

that you will, after receipt of the replacement

Machine, supply the required proof of

purchase information, together with the

Machine that Brother agreed to replace. You

are then expected to pack the Machine that

Brother agreed to replace in the package from

the replacement Machine and return it to

Brother using the pre-paid freight bill supplied

by Brother in accordance with the instructions

provided by Brother. Since you will be in

possession of two machines, Brother will

require that you provide a valid major credit

card number. Brother will issue a hold against

the credit card account number that you

provide until Brother receives your original

Product and determines that your original

Product is entitled to warranty coverage. Your

credit card will be charged up to the cost of a

new Product only if: (i) you do not return your

original Product to Brother within five (5)

business days; (ii) the problems with your

original Product are not covered by the limited

warranty; (iii) the proper packaging

instructions are not followed and has caused

damage to the product; or (iv) the warranty

period on your original Product has expired or

has not been sufficiently validated with a copy

of the proof of purchase (bill of sale). The

replacement Machine you receive (even if

refurbished or remanufactured) will be

covered by the balance of the limited warranty

period remaining on the original Product, plus

an additional thirty (30) days. You will keep the

replacement Machine that is sent to you and

your original Machine shall become the

property of Brother. Retain your original

Accessory Items and a copy of the return

freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or

loss of any equipment, media, programs or

data related to the use of this Product. Except

for that repair or replacement as described

above, Brother shall not be liable for any

direct, indirect, incidental or consequential

damages or specific relief. Because some

states do not allow the exclusion or limitation

of consequential or incidental damages, the

above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL

OTHER WARRANTIES, WRITTEN OR

ORAL, WHETHER EXPRESSED BY

AFFIRMATION, PROMISE, DESCRIPTION,

DRAWING, MODEL OR SAMPLE. ANY AND

ALL WARRANTIES OTHER THAN THIS

ONE, WHETHER EXPRESS OR IMPLIED,

INCLUDING IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE, ARE HEREBY

DISCLAIMED.

This Limited Warranty is the only warranty

that Brother is giving for this Product. It is

the final expression and the exclusive and

only statement of Brother's obligations to

you. It replaces all other agreements and

understandings that you may have with

Brother or its representatives.

This warranty gives you certain rights and

you may also have other rights that may

vary from state to state.

This Limited Warranty (and Brother's

obligation to you) may not be changed in

any way unless you and Brother sign the

same piece of paper in which we (1) refer

to this Product and your bill of sale date, (2)

describe the change to this warranty and

(3) agree to make that change.

Important:

We recommend that you keep all original

packing materials, in the event that you ship

this Product.

vii

BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE

LIMITED WARRANTY

(Canada only)

Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,

Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service

Centers, will repair this MFC/Facsimile machine free of charge if defective in material or

workmanship. This Limited Warranty does not include cleaning, consumables (including,

without limitation, print cartridges, print head, toner and drum) or damage caused by accident,

neglect, misuse or improper installation or operation, any damage caused from service,

maintenance, modifications, or tampering by anyone other than a Brother Authorized Service

Representative, or from the use of supplies or consumable items that are non-Brother

products. Operation of the MFC/Facsimile machine in excess of the specifications or with the

Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter

shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the

MFC/Facsimile machine must be delivered or shipped freight prepaid by the end

user/purchaser to a “Brother” Authorized Service Center, together with your Proof of

Purchase in the form of a Sales Receipt.

For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable

models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the

Warranty. (Refer to your User's Guide for proper packaging.)

For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print

head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your

User's Guide for proper packaging.)

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED

INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE

EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized

Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty

or modify this warranty. This warranty states Brother's entire liability and your exclusive

remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this

MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential,

exemplary, or punitive damages, including lost profits, arising from the use of or inability to

use the product, even if advised by the end user/purchaser of the possibility of such damages.

Since some Provinces do not allow the above limitation of liability, such limitation may not

apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights

which vary from Providence to Providence.

Warranty Service is available at Brother Authorized Service Centers throughout

Canada. For Technical Support or for the name and location of your nearest

Authorized Service Center call 1-877-BROTHER.

Internet support: support@brother.ca or browse

Brother's Web Site: www.brother.com

Brother International Corporation (Canada) Ltd.

1 Rue Hôtel de Ville

Dollard-Des-Ormeaux, QC H9B 3H6

viii

Table of Contents

Section I General

1 General Information 2

Using the documentation .......................................................................................2

Symbols and conventions used in the documentation ....................................2

Accessing the Software User’s Guide (MFC-3360C only).....................................2

Viewing Documentation...................................................................................2

Accessing Brother Support

(For Windows®) ..................................................................................................4

Control panel overview ..........................................................................................5

2 Loading documents and paper 8

Loading documents ...............................................................................................8

Using the ADF .................................................................................................8

Scannable area ...............................................................................................9

Acceptable paper and other media........................................................................9

Recommended media ...................................................................................10

Handling and using media .............................................................................10

Choosing the right media...............................................................................11

Loading paper and other media ..........................................................................13

Loading envelopes and post cards................................................................15

Removing small printouts from the machine .................................................16

Printable Area................................................................................................17

3 General setup 18

On/Off key............................................................................................................18

Turning the machine off.................................................................................18

Turning the machine on.................................................................................18

On/Off setting ......................................................................................................18

Mode Timer..........................................................................................................19

Paper settings......................................................................................................19

Paper Type ....................................................................................................19

Paper Size .....................................................................................................19

Volume Settings...................................................................................................19

Ring Volume ..................................................................................................19

Beeper Volume..............................................................................................20

Speaker Volume ............................................................................................20

Handset Volume

(MFC-3360C and FAX-1860C)..................................................................20

Choosing the Handset Volume (For Volume Amplify)

(MFC-3360C and FAX-1860C)..................................................................20

Setting Volume Amplify .................................................................................21

Automatic Daylight Savings Time........................................................................22

LCD display .........................................................................................................22

LCD Contrast.................................................................................................22

4 Security features 23

TX Lock

(MFC-3360C and FAX-1860C).........................................................................23

Setting and changing the TX Lock password ................................................23

Turning the TX Lock on/off ............................................................................24

Memory Security

(FAX-1960C only).............................................................................................24

Setting and changing the Memory Security password ..................................25

Turning Memory Security on/off ....................................................................25

Section II Fax

5 Sending a fax 28

Entering Fax mode ..............................................................................................28

Faxing from the ADF ....................................................................................28

Color fax transmission ...................................................................................28

Canceling a fax in progress...........................................................................28

Broadcasting

(Black & White only) .........................................................................................28

Canceling a Broadcast in progress................................................................29

Additional sending operations..............................................................................29

Sending faxes using multiple settings ...........................................................29

Contrast.........................................................................................................30

Changing Fax Resolution ..............................................................................30

Dual access

(Black & White only) ..................................................................................31

Real time transmission ..................................................................................31

Overseas Mode .............................................................................................31

Delayed Faxing

(Black & White only) ..................................................................................32

Delayed Batch Transmission

(Black & White only) ..................................................................................32

Checking and canceling waiting jobs.............................................................32

Sending a fax manually .................................................................................33

Sending a fax at the end of a conversation ...................................................33

Out of Memory message ...............................................................................33

6 Receiving a Fax 34

Receive modes....................................................................................................34

Choosing the Receive Mode .........................................................................34

Using receive modes ...........................................................................................36

Fax only.........................................................................................................36

Fax/Tel...........................................................................................................36

Manual...........................................................................................................36

Message Center (MC:Msg Ctr)

(FAX-1960C only)......................................................................................36

External TAD .................................................................................................36

Receive mode settings ........................................................................................37

Ring Delay .....................................................................................................37

F/T Ring Time (Fax/Tel mode only)...............................................................37

Easy Receive.................................................................................................37

Additional receiving operations............................................................................38

Printing a reduced incoming fax ....................................................................38

Receiving a fax at the end of a conversation.................................................38

Printing a fax from the memory .....................................................................39

7 Telephone Services and External devices 40

Voice Operations ................................................................................................40

Making a telephone call.................................................................................40

Answering calls with the Speaker Phone (FAX-1960C only).........................40

Hold ...............................................................................................................40

Tone or pulse (Canada only).........................................................................40

Fax/Tel mode when the power key is on .......................................................41

Fax/Tel mode when the power key is off .......................................................41

Telephone services..............................................................................................41

Distinctive Ring..............................................................................................41

Caller ID.........................................................................................................43

Connecting an external TAD (telephone answering device)................................44

Connections...................................................................................................45

Recording an outgoing message (OGM) on an external TAD .......................46

Special line considerations ............................................................................46

Multi-line connections (PBX) .........................................................................47

External and extension phones ...........................................................................48

Connecting an external or extension telephone ............................................48

Using external and extension telephones......................................................48

Using a non-Brother cordless external telephone (MFC-3360C and FAX-

1860C).......................................................................................................48

Using remote codes.......................................................................................49

8 Dialing and storing numbers 50

How to Dial ..........................................................................................................50

Manual dialing ...............................................................................................50

One-Touch Dialing.........................................................................................50

Speed-Dialing ................................................................................................50

Search ...........................................................................................................51

Fax Redial .....................................................................................................51

Storing numbers ..................................................................................................51

Storing a pause .............................................................................................51

Storing One-Touch Dial numbers ..................................................................52

Storing Speed-Dial numbers .........................................................................52

Changing One-Touch and Speed-Dial numbers ...........................................53

Setting up Groups for broadcasting...............................................................53

Dialing access codes and credit card numbers .............................................54

9 Message Center mode (FAX-1960C only) 55

Message Center Mode ........................................................................................55

Setting up the Message Center.....................................................................55

Outgoing message (OGM) ............................................................................55

Fax/Tel OGM .................................................................................................56

Activating Message Center memory..............................................................56

Managing your messages ...................................................................................56

Message Indicator .........................................................................................56

Playing voice messages ................................................................................56

Printing fax messages ..................................................................................57

Erasing incoming messages..........................................................................57

Additional Message Center operations................................................................58

Setting maximum time for incoming messages .............................................58

Setting toll saver............................................................................................58

ICM Recording Monitor..................................................................................58

10 Remote fax options 59

Fax Forwarding....................................................................................................59

Paging .................................................................................................................59

Fax Storage.........................................................................................................60

Changing Remote Fax Options ...........................................................................60

Turning off Remote Fax Options ...................................................................60

Remote Retrieval.................................................................................................61

Setting a Remote Access Code.....................................................................61

Using your Remote Access Code..................................................................61

Retrieving fax messages ...............................................................................62

Changing your Fax Forwarding number........................................................62

Remote fax commands........................................................................................63

11 Printing Reports 65

Fax reports...........................................................................................................65

Transmission Verification Report...................................................................65

Fax Journal (activity report) ...........................................................................65

Reports ................................................................................................................66

How to print a report......................................................................................66

12 Polling 67

Polling receive .....................................................................................................67

Setup for polling receive................................................................................67

Sequential polling ..........................................................................................67

Polled transmit

(Black & White only) .........................................................................................68

Setup for polled transmit................................................................................68

xii

Section III Copy

13 Making copies 70

How to copy.........................................................................................................70

Entering Copy mode......................................................................................70

Making a single copy .....................................................................................70

Making multiple copies ..................................................................................70

Stop copying..................................................................................................70

Copy keys............................................................................................................70

Changing copy quality ..................................................................................71

Enlarging or reducing the image copied ........................................................71

Copy options..................................................................................................72

Making N in 1 copies .....................................................................................73

Sorting copies using the ADF

(Black & White only) ..................................................................................74

Adjusting Brightness, Contrast and Color......................................................74

Paper options ................................................................................................75

Section IV Software

14 Software features (MFC-3360C only) 78

How to read the HTML User’s Guide...................................................................78

Section V Appendixes

A Safety and Legal 80

Choosing a location .............................................................................................80

To use the machine safely...................................................................................81

Important safety instructions..........................................................................84

Standard telephone and FCC Notices (These notices are in effect on models

sold and used in the United States only) ...................................................86

Federal Communications Commission (FCC) Declaration of Conformity (USA

only)...........................................................................................................88

Industry Canada Compliance Statement (Canada only) ...............................88

Legal limitations for copying ..........................................................................89

Trademarks ...................................................................................................89

B Troubleshooting and Routine Maintenance 90

Troubleshooting ...................................................................................................90

If you are having difficulty with your machine................................................90

Error messages ...................................................................................................95

Transferring your faxes or Fax Journal report ...............................................97

Document jam ..............................................................................................98

Printer jam or paper jam ................................................................................99

xiii

Dial Tone ....................................................................................................100

Phone line interference................................................................................101

Routine maintenance.........................................................................................101

Replacing the ink cartridges ........................................................................101

Cleaning the outside of the machine ...........................................................104

Cleaning the scanner...................................................................................105

Cleaning the machine printer platen............................................................105

Cleaning the paper pick-up roller.................................................................106

Cleaning the print head ...............................................................................106

Checking the print quality ............................................................................107

Checking the printing alignment ..................................................................108

Checking the ink volume .............................................................................108

Machine Information ..........................................................................................109

Checking the serial number.........................................................................109

Packing and shipping the machine....................................................................109

C Menu and Features 111

On-screen programming....................................................................................111

Menu table...................................................................................................111

Memory storage...........................................................................................111

Menu keys .........................................................................................................112

Menu Table........................................................................................................113

Entering Text .....................................................................................................121

D Specifications 122

General..............................................................................................................122

Print media.........................................................................................................124

Fax.....................................................................................................................125

Message Center (FAX-1960C only)...................................................................126

Cordless handset (FAX-1960C only).................................................................126

Copy ..................................................................................................................127

Scanner (MFC-3360C only)...............................................................................128

Printer ................................................................................................................129

Interfaces ..........................................................................................................130

Computer requirements.....................................................................................130

Consumable items.............................................................................................131

E Glossary 132

F Index 135

xiv

Section I

General I

General Information 2

Loading documents and paper 8

General setup 18

Security features 23

Using the

documentation 1

Thank you for buying a Brother machine!

Reading the documentation will help you

make the most of your machine.

Symbols and conventions

used in the documentation 1

The following symbols and conventions are

used throughout the documentation.

Accessing the

Software User’s Guide

(MFC-3360C only) 1

This User’s Guide does not contain all the

information about the machine such as how

to use Printer, Scanner and PC Fax. When

you are ready to learn detailed information

about these operations, read the Software

User’s Guide that is on the CD-ROM.

Viewing Documentation 1

Viewing Documentation

(For Windows®)1

To view the documentation, from the Start

menu, point to Brother, MFC-XXXX (where

XXXX is your model name) from the

programs group, and then select

User’s Guide.

If you have not installed the software, you can

find the documentation by following the

instructions below:

aTurn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

bIf the model name screen appears, click

your model name.

General Information 1

Bold Bold typeface identifies specific

keys on the machine’s control

panel.

Italics Italicized typeface emphasizes

an important point or refers you

to a related topic.

Courier

New

Text in the Courier New font

identifies messages on the

LCD of the machine.

Warnings tell you what to do to

prevent possible personal injury.

Electrical Hazard icons alert you to

possible electrical shock.

Hot Surface icons warn you not to

touch machine parts that are hot.

Cautions specify procedures you

must follow or avoid to prevent

possible damage to the machine or

other objects.

Notes tell you how you should

respond to a situation that may arise

or give tips about how the operation

works with other features.

Improper Setup icons alert you to

devices and operations that are not

compatible with the machine.

General Information

cIf the language screen appears, click

your language. The CD-ROM main

menu will appear.

Note

If this window does not appear, use

Windows® Explorer to run the setup.exe

program from the root directory of the

Brother CD-ROM.

dClick User’s Guide to view the Software

User’s Guide in HTML format.

How to find Scanning instructions 1

There are several ways you can scan

documents. You can find the instructions as

follows:

Software User’s Guide

Scanning

(For Windows® 98/98SE/Me/2000

Professional and Windows® XP)

ControlCenter3

(For Windows® 98/98SE/Me/2000

Professional and Windows® XP)

PaperPort®SE with OCR User’s Guide

The complete ScanSoft®

PaperPort®SE with OCR User’s Guide

can be viewed from the Help selection in

the ScanSoft® PaperPort®SE with OCR

application.

Viewing Documentation

(For Macintosh®)1

aTurn on your Macintosh®. Insert the

Brother CD-ROM into your CD-ROM

drive. The following window will appear.

bDouble-click the Documentation icon.

cDouble-click your language folder.

dDouble-click the Top Page file to view

the Software User’s Guide in HTML

format.

Software User’s Guide:

Software User’s Guide in HTML

format

How to find Scanning instructions 1

There are several ways you can scan

documents. You can find the instructions as

follows:

Software User’s Guide

Scanning

(For Mac OS® X 10.2.4 or greater)

ControlCenter2

(For Mac OS® X 10.2.4 or greater)

Presto!® PageManager® User’s Guide

The complete Presto!®

PageManager®User’s Guide can be

viewed from the Help selection in the

Presto!® PageManager® application.

Chapter 1

Accessing Brother

Support

(For Windows®)1

You can find all the contacts you will need,

such as Web support (Brother Solutions

Center), Customer Service and Brother

Authorized Service Centers on page i and on

the Brother CD-ROM.

Click Brother Support on the main menu.

The following screen will appear:

To access our web site

(www.brother.com), click

Brother Home Page.

To view all Brother Numbers, including

Customer Service numbers for the USA

and Canada, click Support Information.

To access the USA Brother online

shopping mall (www.brothermall.com) for

additional product and services

information, click Brother Mall.com.

For the latest news and product support

information (http://solutions.brother.com),

click Brother Solutions Center.

To return to the main page, click Back or

If you have finished, click Exit.

General Information

Control panel overview 1

MFC-3360C 1

FAX-1860C 1

56 7

8 9

Chapter 1

FAX-1960C 1

1On/Off

You can turn the machine on or off.

2 LCD (liquid crystal display)

Displays messages on the screen to help you

set up and use your machine.

3 One-Touch keys

Instantly accesses your stored Quick-Dial

numbers.

Shift

When held down, lets you access

One-Touch numbers 6 to 10.

4 Fax keys

Redial/Pause

Redials the last number called. It also inserts a

pause when programming quick-dial numbers.

Resolution

Lets you temporarily change the resolution

when sending a fax.

Hook/Hold (MFC-3360C and FAX-1860C

only)

Press before dialing if you want to make

sure a fax machine will answer, and then

press Black Start or Color Start.

Also, press this key after picking up the

handset of an external telephone during the

F/T double/pseudo-ring.

Also, lets you place telephone calls on hold.

Hold/Intercom (FAX-1960C only)

Lets you place telephone calls on hold.

Also, press this key to speak on the

intercom or to transfer an incoming call to

the cordless handset.

Speaker Phone (FAX-1960C only)

Lets you speak to another party without

lifting the handset.

Receive Mode (FAX-1860C only)

Press to select how your fax machine will

handle incoming calls. (See Choosing the

Receive Mode on page 34.)

5 Copy keys

Quality (MFC-3360C only)

Lets you temporarily change copy quality

setting.

Options (MFC-3360C only)

Lets you temporarily change multiple copy

settings.

Copy Options (FAX-1860C and

FAX-1960C)

Lets you temporarily change multiple copy

settings.

6Ink

Lets you clean the print head, check the print

quality, and check the available ink volume.

General Information

7Dial Pad

Use these keys to dial telephone and fax

numbers and as a keyboard for entering

information into the machine.

(Canada only) The # key lets you temporarily

switch the dialing mode during a telephone call

from Pulse to Tone.

8 Menu keys:

Menu

Lets you access the Menu to program your

settings in the machine.

a Search/Speed Dial

Lets you look up and dial numbers that are

stored in the memory.

Volume keys

d c

In Fax mode, you can press these keys to

adjust the ring volume.

d

Press to scroll backward to a menu

selection.

a or b

Press to scroll through the menus and

options.

Clear/Back

Press to cancel the current setting.

OK

Lets you store your settings in the machine.

9 Start keys:

 Color

Lets you start sending faxes or making

copies in full color. For MFC-3360C, also

lets you start a scanning operation (in color

or black & white, depending on the

scanning setting in the ControlCenter

software).

 Black Color

Lets you start sending faxes or making

copies in black & white. For MFC-3360C,

also lets you start a scanning operation (in

color or black, depending on the scanning

setting in the ControlCenter software).

10 Stop/Exit

Stops an operation or exits from a menu.

11 Mode keys:

 Fax

Lets you access Fax mode.

 Scan (MFC-3360C only)

Lets you access Scan mode.

 Copy

Lets you access Copy mode.

12 Microphone (FAX-1960C only)

Used by the Speaker Phone feature, and to

record messages.

13 Message Center keys (FAX-1960C only)

 MC On/Off

Turns the Message Center on or off. Will

also flash if you have new messages.

Erase

Deletes voice/fax messages.

Play

Plays voice messages stored in the

memory.

Loading documents 2

You can send a fax, make copies, and scan

(for MFC-3360C) from the ADF (automatic

document feeder).

Using the ADF 2

The ADF can hold up to 20 pages and feeds

each sheet individually. Use standard 20 lb

(80 g/m2) paper and always fan the pages

before putting them in the ADF.

Recommended environment 2

Document Sizes Supported 2

How to load documents 2

CAUTION

DO NOT pull on the document while it is

feeding.

DO NOT use paper that is curled, wrinkled,

folded, ripped, stapled, paper clipped,

pasted or taped.

DO NOT use cardboard, newspaper or

fabric.

Make sure documents written with ink are

completely dry.

aOpen the document support (1) and the

document tray (2) and then pull out the

extension (3).

bFan the pages well. Make sure you put

the documents face down, top edge

first in the ADF until you feel them touch

the feed roller.

cAdjust the paper guides (1) to fit the

width of your documents.

Loading documents and paper 2

Temperature: 68 to 86°F (20 to 30°C)

Humidity: 50% to 70%

Paper: 20 lb LTR (80 g/m2 A4)

Length: 5 to14 in. (127 to 355.6 mm)

Width: 3.5 to 8.5 in.

(89 to 215.9 mm)

Weight: 17to24lb (64to90g/m

Loading documents and paper

Scannable area 2

The scannable area depends on the settings

in the application you are using. The figures

below show the areas you cannot scan on

paper.

Acceptable paper and

other media 2

The print quality can be affected by the type

of paper you are using in the machine.

To get the best print quality for the settings

you have chosen, always set the Paper Type

to match the type of paper you load.

You can use plain paper, inkjet paper (coated

paper), glossy paper, transparencies and

envelopes.

We recommend testing various paper types

before buying large quantities.

For best results, use Brother paper.

When you print on inkjet paper (coated

paper), transparencies and glossy paper,

be sure to choose the proper media in the

‘Basic’ tab of the printer driver or in the

Paper Type setting of the menu (See

Paper Type on page 19).

When you print on Brother photo paper,

load the instruction sheet included with the

photo paper in the paper tray first, and

then put the photo paper on top of the

instruction sheet.

When you use transparencies or glossy

paper, remove each sheet at once to

prevent smudging or paper jams.

Avoid touching the printed surface of the

paper immediately after printing; the

surface may not be completely dry and

may stain your fingers.

Usage Document

Size

Top (1)

Bottom (2)

Left (3)

Right (4)

Fax Letter 0.12 in.

(3 mm)

0.16 in.

(4 mm)

A4 0.12 in.

(3 mm)

0.04 in.

(1 mm)

Copy Letter 0.12 in.

(3 mm)

0.12 in.

(3 mm)

A4 0.12 in.

(3 mm)

0.12 in.

(3 mm)

Scan

(MFC-

3360C

only)

Letter 0.12 in.

(3 mm)

0.12 in.

(3 mm)

A4 0.12 in.

(3 mm)

0 in. (0 mm)

Chapter 2

Recommended media 2

To get the best print quality, we suggest using

Brother paper. (See table below.)

We recommend using ‘3M Transparency

Film’ when you print on transparencies.

1Available in the USA and from November 2006 in

Canada.

Handling and using media 2

Store paper in its original packaging, and

keep it sealed. Keep the paper flat and

away from moisture, direct sunlight and

heat.

The coated side of glossy paper is shiny.

Avoid touching the shiny (coated) side.

Load glossy paper with the shiny side

facing down.

Avoid touching either side of

transparencies because they absorb

water and perspiration easily, and this

may cause decreased output quality.

Transparencies designed for laser

printers/copiers may stain your next

document. Use only transparencies

recommended for inkjet printing.

Improper Setup

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or

irregularly shaped paper

10.08 in. (2 mm) or longer

• Extremely shiny or highly textured paper

• Paper already printed on by a printer

• Paper that cannot be arranged uniformly

when stacked

• Paper made with a short grain

Paper capacity of the output paper

tray 2

Up to 50 sheets of 20 lb Letter or 80 g/m2 A4

paper.

Transparencies or glossy paper must be

picked up from the output paper tray one

page at a time to avoid smudging.

Brother paper

Paper Type Item

Letter Plain BP60PL

(USA only)

Letter Glossy Photo BP61GLL 1

Letter Inkjet (Matte) BP60ML

(USA only)

4 × 6 in. Glossy Photo BP61GLP 1

Loading documents and paper

Choosing the right media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Fax Copy Printer

Cut Sheet Letter 8 1/2 × 11 in. (216 × 279 mm) Yes Yes Yes

A4 8.3 × 11.7 in. (210 × 297 mm) Yes Yes Yes

Legal 8 1/2 × 14 in. (216 × 356 mm) Yes Yes Yes

Executive 7 1/4 × 10 1/2 in. (184 × 267 mm) ––Yes

JIS B5 7.2 × 10.1 in. (182 × 257 mm) ––Yes

A5 5.8 × 8.3 in. (148 × 210 mm) –YesYes

A6 4.1 × 5.8 in. (105 × 148 mm) ––Yes

Cards Photo 4 × 6 in. (10 × 15 cm) –YesYes

Photo 2L 5 × 7 in. (13 × 18 cm) ––Yes

Index Card 5 × 8 in. (127 × 203 mm) ––Yes

Post Card 1 3.9 × 5.8 in. (100 × 148 mm) ––Yes

Post Card 2

(Double)

5.8 × 7.9 in. (148 × 200 mm) ––Yes

Envelopes C5 Envelope 6.4 × 9 in. (162 × 229 mm) ––Yes

DL Envelope 4.3 × 8.7 in. (110 × 220 mm) ––Yes

COM-10 4 1/8 × 9 1/2 in. (105 × 241 mm) ––Yes

Monarch 3 7/8 × 7 1/2 in. (98 × 191 mm) ––Yes

JE4 Envelope 4.1 × 9.3 in. (105 × 235 mm) ––Yes

Transparencies Letter 8 1/2 × 11 in. (216 × 279 mm) –YesYes

A4 8.3 × 11.7 in. (210 × 297 mm) –YesYes

Chapter 2

Paper weight, thickness and capacity 2

1Up to 50 sheets for Legal size paper 20 lb (80 g/m2).

Up to 100 sheets of 20 lb (80 g/m2) paper.

Paper Type Weight Thickness No. of

sheets

Cut

Sheet

Plain Paper 17 to 32 lb (64 to 120 g/m2)0.003 to 0.006 in. (0.08 to 0.15 mm) 100 1

Inkjet Paper 17 to 53 lb (64 to 200 g/m2)0.003 to 0.01 in. (0.08 to 0.25 mm) 20

Glossy Paper Up to 58 lb (Up to 220 g/m2)Up to 0.01 in. (Up to 0.25 mm) 20

Cards Photo 4" × 6" Up to 64 lb (Up to 240 g/m2)Up to 0.01 in. (Up to 0.28 mm) 20

Index Card Up to 32 lb (Up to 120 g/m2)Up to 0.006 in. (Up to 0.15 mm) 30

Post Card Up to 53 lb (Up to 200 g/m2)Up to 0.01 in. (Up to 0.23 mm) 30

Envelopes 20 to 25 lb (75 to 95 g/m2)Up to 0.02 in. (Up to 0.52 mm) 10

Transparencies – – 10

Loading documents and paper

Loading paper and

other media 2

aPull the paper tray completely out of the

machine.

If the paper support flap (1) is open,

close it. Open the output paper tray

cover (2).

bIf you are using Letter, A4 or Legal size

paper, press and hold the universal

guide release button (1) as you slide out

the front of the paper tray to match the

paper size you are using.

cPress and slide the paper side

guides (1) and paper length guide (2) to

fit the paper size.

dFan the stack of paper well to avoid

paper jams and misfeeds.

Note

Always make sure that the paper is not

curled.

eGently put the paper into the paper tray

print side down and top edge first.

Check that the paper is flat in the tray.

Chapter 2

fGently adjust the paper side guides with

both hands and the paper length guide

to fit the paper.

Make sure that the paper side guides

and paper length guide touch the edges

of the paper.

Note

Be careful that you do not push the paper

in too far; it may lift at the back of the tray

and cause feed problems.

gClose the output paper tray cover (1)

and slide it forward.

Note

If you are using Legal size paper, the

paper tray cover does not slide all the way

to the end of the paper tray.

hSlowly push the paper tray completely

into the machine.

iWhile holding the paper tray in place,

pull out the paper support (1) until it

clicks and unfold the paper support

flap (2).

Note

Do not use the paper support flap for

Legal paper.

Loading documents and paper

Loading envelopes and post

cards 2

About envelopes 2

Use envelopes that weigh from 20 to 25 lb

(75 to 95 g/m2).

Some envelopes need margin settings to

be set in the application. Make sure you

do a test print first.

CAUTION

Do not use any of the following types of

envelopes, as they will cause paper feed

problems:

• If they are of a baggy construction.

• That are embossed (have raised writing

on them).

• That have clasps or staples.

• That are pre-printed on the inside.

Occasionally you may experience paper

feed problems caused by the thickness,

size and flap shape of the envelopes you

are using.

How to load envelopes and post cards2

aBefore loading, press the corners and

sides of the envelopes or post cards to

make them as flat as possible.

Note

If the envelopes or post cards are ‘double-

feeding,’ put one envelope in the paper

tray at a time.

bPut the envelopes or post cards into the

paper tray with the address side down

and the leading edge in first as shown in

the illustration. Slide the paper side

guides (1) and paper length guide (2) to

fit the size of the envelopes or post

cards.

Glue Double flap

Chapter 2

If you have problems when printing on

envelopes, try the following

suggestions: 2

aOpen the envelope flap.

bMake sure the open flap is either to the

side of the envelope or to the back edge

of the envelope when printing.

cAdjust the size and margin in your

application.

Removing small printouts

from the machine 2

When the machine ejects small paper onto

the output paper tray, you may not be able to

reach it. Make sure printing has finished, and

then pull the tray completely out of the

machine.

Loading documents and paper

Printable Area 2

The printable area depends on the settings in the application you are using. The figures below

show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the

shaded areas when the Borderless print feature is available and turned on.

Note

The Borderless feature is not available for envelopes.

Cut Sheet Paper Envelopes

Top (1) Bottom (2) Left (3) Right (4)

Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

Envelopes 0.47 in. (12 mm) 0.95 in. (24 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

On/Off key 3

When the machine is idle, you can turn it on

and off by pressing the On/Off key.

Note

If you have connected an external

telephone or TAD, it is always available.

Turning the machine off 3

aPress and hold down the On/Off key

until the LCD shows Shutting Down.

The LCD light goes off.

Turning the machine on 3

aPress and hold down the On/Off key

until the LCD shows Please Wait.

The LCD shows the date and time.

On/Off setting 3

You can customize the machine's On/Off

key. The default setting is

Fax Receive:Off. Your machine will not

work when it is switched off, but it will clean

the print head periodically. If you turn this

setting to Fax Receive:On, you can

receive faxes or calls even when the machine

is switched off. (See On/Off key on this page.)

aPress Menu, 1, 6.

bPress a or b to choose

Fax Receive:On, or

Fax Receive:Off.

Press OK.

cPress Stop/Exit.

1You cannot receive a fax with Black Start or

Color Start.

2 You can receive telephone calls by lifting handset.

(MFC-3360C and FAX-1860C) or cordless handset

(FAX-1960C).

3MFC-3360C and FAX-1860C only

4(FAX-1960C only) When an external TAD is

connected and Easy Receive is turned on.

5FAX-1960C only

6(FAX-1960C only) You cannot receive a fax

automatically even if you have set the receive mode

to Fax/Tel.

7Set before you switch off the machine.

General setup 3

On/Off

setting

Receive

mode

Available operations

Fax

Receive:

Off

(factory

setting)

— No machine operations

will be available.

Fax

Receive:

Fax Only

External

TAD 3

Fax/Tel

Manual 4

Fax Receive

Easy Receive

Delayed Fax 7

Fax Forward 7

Paging 7

Fax Storage 7

Remote Retrieval 7

:Msg Ctr

Fax Receive

Recording of incoming

messages

Easy Receive

Delayed Fax 7

Fax Forward 7

Paging 7

Fax Storage 7

Remote Retrieval 7

Manual

Fax/Tel

Easy Receive

Delayed Fax 7

General setup

Mode Timer 3

The machine has mode keys on the control

panel: Fax, Scan (MFC-3360C only), and

Copy. You can change the amount of time

the machine takes after the last Scan or Copy

operation before it returns to Fax mode. If you

choose Off, the machine stays in the mode

you used last.

aPress Menu, 1, 1.

bPress a or b to choose 0 Sec,

30 Secs, 1 Min, 2 Mins, 5 Mins or

Off.

Press OK.

cPress Stop/Exit.

Paper settings 3

Paper Type 3

To get the best print quality, set the machine

for the type of paper you are using.

aPress Menu, 1, 2.

bPress a or b to choose Plain Paper,

Inkjet Paper, Brother Photo,

Other Photo or Transparency.

Press OK.

cPress Stop/Exit.

Note

The machine ejects paper with printed

surfaces face up onto the paper tray in the

front of the machine. When you use

transparencies or glossy paper, remove

each sheet at once to prevent smudging

or paper jams.

Paper Size 3

You can use five sizes of paper for printing

copies: Letter, Legal, A4, A5, and 4" × 6"in.

(10 × 15 cm) and three sizes for printing

faxes: Letter, Legal and A4. When you

change the size of paper you load in the

machine, you will need to change the paper

size setting at the same time so your machine

can fit an incoming fax on the page.

aPress Menu, 1, 3.

bPress a or b to choose Letter,

Legal, A4, A5 or 4"x6".

Press OK.

cPress Stop/Exit.

Volume Settings 3

Ring Volume 3

You can choose a range of ring volume

levels, from High to Off.

While in Fax mode , press d or c

to adjust the volume level. The LCD shows

the current setting, and each key press will

change the volume to the next level. The

machine will keep the new setting until you

change it.

You can also change the volume through the

menu, by following the instructions below:

Setting the Ring Volume from the

menu 3

aPress Menu, 1, 4, 1.

bPress a or b to choose Low, Med,

High or Off.

Press OK.

cPress Stop/Exit.

Chapter 3

Beeper Volume 3

When the choose is on, the machine will beep

when you press a key, make a mistake or

after you send or receive a fax.

You can choose a range of volume levels,

from High to Off.

aPress Menu, 1, 4, 2.

bPress a or b to choose Low, Med,

High or Off

Press OK.

cPress Stop/Exit.

Speaker Volume 3

You can choose a range of speaker volume

levels, from High to Off.

aPress Menu, 1, 4, 3.

bPress a or b to choose Low, Med,

High or Off.

Press OK.

cPress Stop/Exit.

(MFC-3360C and FAX-1860C) You can also

adjust the speaker volume by pressing

Hook/Hold.

aPress Hook.

bPress d or c.

This setting will stay until you change it

again.

(FAX-1960C) You can also adjust the

speaker volume by pressing

Speaker Phone.

aPress Speaker Phone.

bPress d or c.

This setting will stay until you change it

again.

cPress Speaker Phone.

Note

• You can also adjust the speaker volume

while you are listening to your OGM

(Outgoing Message) and ICMs (Incoming

Messages) by pressing d or c.

• If you turn Incoming Recording Monitor to

OFF (Menu, 2, 7, 3) the Speaker for

screening calls will be disabled and you

won’t hear callers leaving messages. The

volume for other operations can still be

controlled using d or c.

Handset Volume

(MFC-3360C and FAX-1860C) 3

aPress Menu, 1, 4, 4.

bPress a or b to choose Low or High.

Press OK.

cPress Stop/Exit.

Note

• You can adjust the handset volume any

time you are talking on the telephone.

There are two handset volume levels, Low

and High. The default setting is Low.

• Press d or c to adjust the volume

level. The LCD shows the setting you are

choosing. The new setting will remain until

you change it again.

Choosing the Handset

Volume (For Volume Amplify)

(MFC-3360C and FAX-1860C) 3

Before you begin to use the machine, you

must decide if you need to set the handset

volume to Vol Amplify:On for a user who

is hearing-impaired. The AMPLIFY volume

level complies with FCC standards.

Vol Amplify:Off

General setup

This default setting is appropriate if none of

the users are hearing-impaired. During a

conversation, users can press d or c

on the control panel to adjust the volume to

Low or High. When the handset is replaced,

the handset volume will remain until you

change it again.

Vol Amplify:On - Temporary

This setting is appropriate if some of the

users are hearing-impaired. During a

conversation, users can press d or c

on the control panel to adjust the volume to

Low, High or Volume Amplify. When the

handset is replaced, the handset volume

returns to the default setting of Low.

Vol Amplify:On - Permanent

Choose Vol Amplify:On—Permanent if

all of the users are hearing-impaired. During

a conversation, users can press d or c

on the control panel to adjust the volume to

Low, High or Volume Amplify. When the

handset is replaced, the handset volume

returns to the default setting of

Volume Amplify.

Note

When you press d or c on the

control panel to adjust the volume, the

LCD shows the setting you are choosing.

Each key press changes the volume to the

next setting.

WARNING

It is important that you do NOT choose

Permanent unless ALL the users are

hearing-impaired. Otherwise, the default

setting of Volume Amplify may damage

the hearing of some users.

Setting Volume Amplify 3

Please carefully read Choosing the Handset

Volume (For Volume Amplify) (MFC-3360C

and FAX-1860C) on page 20.

aPress Menu, 1, 4, 5.

bDo one of the following.

If none of the users are hearing-

impaired, press a or b to select

Off, and then press OK and go to

step d.

If some or all of the users are

hearing-impaired, press a or b to

select On, and then press OK.

cDo one of the following.

If all the users are hearing-impaired,

press a or b to select Permanent,

and then press OK.

If only some of the users are hearing-

impaired, select Temporary, and

then press OK.

dPress Stop/Exit.

Chapter 3

Automatic Daylight

Savings Time 3

You can set the machine to change

automatically for daylight savings time. It will

reset itself forward one hour in the Spring and

backward one hour in the Fall. Make sure you

have set the correct date and time in the

Date/Time setting.

aPress Menu, 1, 5.

bPress a or b to select On or Off.

Press OK.

cPress Stop/Exit.

LCD display 3

LCD Contrast 3

You can adjust the LCD contrast for a sharper

and more vivid display. If you are having

difficulty reading the LCD, try changing the

contrast setting.

aPress Menu, 1, 7.

bPress a or b to choose Light or

Dark.

Press OK.

cPress Stop/Exit.

TX Lock

(MFC-3360C and

FAX-1860C) 4

TX Lock lets you prevent unauthorized

access to the machine.

While TX Lock is On, the following operations

are available:

Receiving faxes

Receiving calls

Fax Forwarding (If Fax Forwarding was

already On.)

Remote retrieval (If Fax Storage was

already On.)

While TX Lock is On, the following operations

are NOT available:

Sending faxes

Copying

PC printing

Setting and changing the

TX Lock password 4

Setting up the password 4

Note

• If you forget the TX Lock password,

please call Brother Customer Service.

(See Brother numbers on page i.)

• If you have already set the password, you

will not need to set it again.

aPress Menu, 2, 0, 1.

bEnter a 4-digit number for the password.

Press OK.

cWhen the LCD shows Verify:, re-

enter the password.

Press OK.

dPress Stop/Exit.

Changing the TX Lock password 4

aPress Menu, 2, 0, 1.

bPress a or b to choose

Set Password.

Press OK.

cEnter a 4-digit number for the current

password.

Press OK.

dEnter a 4-digit number for the new

password.

Press OK.

eWhen the LCD shows Verify:,

re-enter the password.

Press OK.

fPress Stop/Exit.

Security features 4

Chapter 4

Turning the TX Lock on/off 4

Turning TX Lock on 4

aPress Menu, 2, 0, 1.

bPress a or b to choose Set TX Lock.

Press OK.

cEnter the registered 4-digit password.

Press OK.

The machine goes offline and the LCD

shows TX Lock Mode.

Turning TX Lock off 4

aPress Menu.

bEnter the registered 4-digit password.

Press OK.

TX lock is automatically turned off.

Note

If you enter the wrong password, the LCD

shows Wrong Password and stays

offline. The machine will stay in TX Lock

mode until the registered password is

entered.

Memory Security

(FAX-1960C only) 4

Memory security lets you set a password

which only allows the use of certain fax

features. Once activated, it only allows you to

print faxes if you know the password.

Make a careful note of your password. If you

forget it, please call Brother Customer

Service. (See Brother numbers on page i.)

While memory security is On, only the

following operations are available.

Receiving faxes into memory (limited by

memory capacity)

Fax Forwarding (if Fax forwarding was

already On)

Remote Retrieval (if Fax storage was

already On)

Cordless handset

• Making a call

• Receiving a call

• Viewing Caller ID

While Memory Security is on, the following

operations are NOT available:

Printing and received faxes

Sending faxes

PC printing

Cordless handset

•Intercom

• Transfer a call

• Register cordless handset

You will not be able to schedule delayed

faxes or polling jobs when memory security is

On. However, any previously scheduled faxes

will still be sent when memory security is On.

Security features

Setting and changing the

Memory Security password 4

Setting a password for the first time 4

aPress Menu, 2, 0, 1.

bEnter a 4-digit number for the password.

Press OK.

cWhen the LCD shows Verify:, re-

enter the password.

Press OK.

dPress Stop/Exit.

Changing your Memory Security

password 4

aPress Menu, 2, 0, 1.

bPress a or b to choose

Set Password.

Press OK.

cEnter a 4-digit number for the current

password.

Press OK.

dEnter a 4-digit number for a new

password.

Press OK.

eWhen the LCD shows Verify:,

re-enter the password.

Press OK.

fPress Stop/Exit.

Turning Memory Security

on/off 4

If you enter the wrong password when

following the instructions below, the LCD will

show Wrong Password. Re-enter the

correct password.

Turning Memory Security on 4

aPress Menu, 2, 0, 1.

bPress a or b to choose

Set Security.

Press OK.

cEnter a 4-digit number for the current

password.

Press OK.

dThe machine goes offline and the LCD

shows Secure Mode.

Note

If there is a power failure, the data will stay

in memory for approximately 24 hours.

Turning Memory Security off 4

aPress Menu.

bEnter the registered 4-digit password.

Press OK.

Memory Security is automatically turned

off.

Note

If you enter the wrong password, the LCD

shows Wrong Password and stays

offline. The machine will stay in Memory

Security mode until the registered

password is entered.

Chapter 4

Section II

Fax II

Sending a fax 28

Receiving a Fax 34

Telephone Services and External devices 40

Dialing and storing numbers 50

Message Center mode (FAX-1960C only) 55

Remote fax options 59

Printing Reports 65

Polling 67

Entering Fax mode 5

To enter fax mode, press (Fax), and

the key will glow green.

The LCD will show the new job number and

the memory available.The number of pages

you can scan into the memory will vary

depending on the data that is printed on them.

Faxing from the ADF 5

aMake sure you are in Fax mode .

bPut the document face down in the ADF.

cDial the fax number.

dPress Black Start or Color Start.

The machine starts scanning the

document.

Note

• To cancel, press Stop/Exit.

• If the memory is full, the fax will be sent in

real time.

Color fax transmission 5

Your machine can send a color fax to

machines that support this feature.

However, color faxes cannot be stored in the

memory. When you send a color fax, the

machine will send it in real time (even if

Real Time TX is set to Off).

Canceling a fax in progress 5

If you want to cancel a fax while the machine

is scanning, dialing or sending, press

Stop/Exit.

Broadcasting

(Black & White only) 5

Broadcasting is when the same fax message

is automatically sent to more than one fax

number. You can include Groups,

One-Touch, Speed-Dial numbers, and up to

50 manually dialed numbers in the same

broadcast.

After the broadcast is finished, a Broadcast

Report will be printed.

aMake sure you are in Fax mode .

bLoad your document.

cEnter a number. Press OK.

You can use either a One-Touch, a

Speed-Dial, a Group, or a manually

entered number.

dRepeat c until you have entered all the

fax numbers you wish to broadcast to.

ePress Black Start.

Note

• If you did not use up any of the numbers

for Groups, access codes or credit card

numbers, you can ‘broadcast’ faxes to as

many as 160 different numbers.

• The available memory will vary depending

on the types of jobs in the memory and the

number of locations used for

broadcasting. If you broadcast to the

maximum numbers available, you will not

be able to use dual access.

• Enter the long dialing sequence numbers

as you would normally, but remember that

each One-Touch and Speed-Dial number

counts as one number, so the number of

locations you can store becomes limited.

Sending a fax 5

Sending a fax

• If the memory is full, press Stop/Exit to

stop the job. If more than one page has

been scanned, press Black Start to send

the portion that is in the memory.

Canceling a Broadcast in

progress 5

aPress Menu, 2, 6.

The LCD will show the fax number being

dialed.

bPress OK.

The LCD will show the job number:

XXXXXXXXX

1.Clear 2.Exit

cPress 1 to clear.

The LCD will then show the Broadcast

job number and 1.Clear 2.Exit.

dTo cancel the Broadcast, press 1.

ePress Stop/Exit.

Additional sending

operations 5

Sending faxes using multiple

settings 5

When you send a fax you can choose any

combination of these settings: resolution,

contrast, overseas mode and real time

transmission.

aMake sure you are in Fax mode .

bLoad your document.

cChoose a setting you want to change.

Press OK.

dChoose one of the options below:

Other Settings

1.Yes 2.No

Press 1 to change another setting.

Press 2 when you have finished

choosing your settings.

eSend the fax as usual.

Chapter 5

Contrast 5

If your document is very light or very dark, you

may want to change the contrast.

Use Light when sending a light document.

Use Dark when sending a dark document.

aMake sure you are in Fax mode .

bLoad your document.

cPress Menu, 2, 2, 1.

dPress a or b to choose Auto, Light

or Dark.

Press OK.

Note

Even if you choose Light or Dark, the

machine will send the fax using the Auto

setting in any of the following conditions:

• When you send a color fax.

• When you choose Photo as the Fax

Resolution.

Changing Fax Resolution 5

The quality of a fax can be improved by

changing the fax resolution. Resolution can

be changed for the next fax or for all faxes.

To change the fax resolution for the

next fax 5

aMake sure you are in Fax mode .

bLoad your document.

cPress Resolution and then a or b to

choose the resolution.

Press OK.

To change the default fax resolution 5

aMake sure you are in Fax mode .

bPress Menu, 2, 2, 2.

cPress a or b to choose the resolution

you want.

Press OK.

Note

You can choose four different resolution

settings for black & white faxes and two for

color.

If you choose S.Fine or Photo and then

use the Color key to send a fax, the

machine will send the fax using the Fine

setting.

Black & White

Standard Suitable for most typed

documents.

Fine Good for small print and

transmits a little slower than

Standard resolution.

S.Fine Good for small print or artwork

and transmits slower than Fine

resolution.

Photo Use when the document has

varying shades of gray or is a

photograph. This has the

slowest transmission.

Color

Standard Suitable for most typed

documents.

Fine Use when the document is a

photograph. The transmission

time is slower than Standard

resolution.

Sending a fax

Dual access

(Black & White only) 5

You can dial a number and start scanning the

fax into memory—even when the machine is

sending from memory, receiving faxes or

printing PC data. The LCD shows the new job

number and available memory.

The number of pages you can scan into the

memory will vary depending on the data that

is printed on them.

Note

If the Out of Memory message appears

while scanning documents, press

Stop/Exit to cancel or Black Start to send

the scanned pages.

Real time transmission 5

When you are sending a fax, the machine will

scan the documents into the memory before

sending. Then, as soon as the phone line is

free, the machine will start dialing and

sending.

If the memory is full or you are sending a color

fax, the machine will send the document in

real time (even if Real Time TX is set to

Off).

Sometimes, you may want to send an

important document immediately, without

waiting for memory transmission. You can set

Real Time TX to On for all documents or

Next Fax Only for the next fax only.

Sending in real time for all faxes 5

aMake sure you are in Fax mode .

bPress Menu, 2, 2, 5.

5.Real Time TX

Realtime TX:On

cPress a or b to choose

Realtime TX:On or

Realtime TX:Off.

Press OK.

Sending in real time for the next fax

only 5

aMake sure you are in Fax mode .

bPress Menu, 2, 2, 5.

cPress a or b to choose

Next Fax Only. Press OK.

dPress a or b to choose Next Fax:On

(or Next Fax:Off).

Press OK.

Overseas Mode 5

If you are having difficulty sending a fax

overseas due to possible interference on the

phone line, we recommend that you turn on

the Overseas mode. After you send a fax

using this feature, the feature will turn itself

off.

aMake sure you are in Fax mode .

bLoad your document.

cPress Menu, 2, 2, 7.

dPress a or b to choose On (or Off).

Press OK.

Chapter 5

Delayed Faxing

(Black & White only) 5

During the day you can store up to 50 faxes

in the memory to be sent within 24-hours.

These faxes will be sent at the time of day you

enter in step d.

aMake sure you are in Fax mode .

bLoad your document.

cPress Menu, 2, 2, 3.

3.Delayed Fax

dDo one of the following:

Press OK to accept the displayed

time.

Enter the time you want the fax to be

sent (in 24-hour format).

(For example, enter 19:45 for

7:45 PM.)

Press OK.

1.Doc 2.Memory

eDo one of the following:

Press 1 to leave the document in the

ADF.

Press 2 to scan the document into

the memory.

Note

The number of pages you can scan into

the memory depends on the amount of

data that is printed on each page.

Delayed Batch Transmission

(Black & White only) 5

Before sending the delayed faxes, your

machine will help you economize by sorting

all the faxes in the memory by destination and

scheduled time. All delayed faxes that are

scheduled to be sent at the same time to the

same fax number will be sent as one fax to

save transmission time.

aMake sure you are in Fax mode .

bPress Menu, 2, 2, 4.

cPress a or b to choose On (or Off).

Press OK.

dPress Stop/Exit.

Checking and canceling

waiting jobs 5

You can check which jobs are still waiting in

the memory to be sent and cancel a job. (If

there are no jobs, the LCD shows

No Jobs Waiting.)

aPress Menu, 2, 6.

Any waiting jobs appear on the LCD.

bPress a or b to scroll through the jobs

and choose the job you want to cancel.

Press OK.

cDo one of the following:

Press 1 to cancel the selected job.

Press 2 to exit without canceling.

dWhen you have finished, press

Stop/Exit.

Sending a fax

Sending a fax manually 5

Manual transmission lets you hear the

dialing, ringing and fax-receiving tones while

sending a fax.

aMake sure you are in Fax mode .

bLoad your document.

c(MFC-3360C and FAX-1860C) Pick up

the handset of the machine or press

Hook/Hold and listen for a dial tone.

(FAX-1960C) Press Speaker Phone or

press (Talk) on the cordless

handset and listen for a dial tone.

dDial the fax number you want to call.

eWhen you hear the fax tone, press

Black Start or Color Start.

f(MFC-3360C and FAX-1860C) If you

picked up the handset replace it.

(FAX-1960C) If you picked up the

cordless handset replace it.

Sending a fax at the end of a

conversation 5

At the end of a conversation you can send a

fax to the other party before you both hang

up.

aAsk the other party to wait for fax tones

(beeps) and then to press the Start or

Send key before hanging up.

bMake sure you are in Fax mode .

cLoad your document.

dPress Black Start and Color Start.

eIf you picked up the handset replace it.

Out of Memory message 5

If you get an Out of Memory message

while scanning the first page of a fax, press

Stop/Exit to cancel the fax.

If you get an Out of Memory message

while scanning a subsequent page, you will

have the option to press Black Start to send

the pages scanned so far, or to press

Stop/Exit to cancel the operation.

Note

If you get an Out of Memory message

while faxing and you do not want to delete

your stored faxes to clear the memory,

you can send the fax in real time. (See

Real time transmission on page 31.)

Receive modes 6

You must choose the receive mode the external devices and telephone subscriber services you

have on your lines. The diagrams will help you choose the correct mode. (For detail about the

receive mode, see Using receive modes on page 36)

Choosing the Receive Mode 6

MFC-3360C and FAX-1860C

Receiving a Fax 6

Do you use a Distinctive Ring subscriber service?

Yes

See Distinctive Ring.

Fax Only

Yes

Manual

Yes External TAD

No Fax/Tel

Are you connecting an external telephone or external TAD (telephone

answering device) to the machine?

Do you want the machine to

answer fax and telephone

calls automatically?

Are you using the voice message

function of your external TAD

(telephone answering device)?

Do you want to use the

machine for fax only?

Receiving a Fax

To setup the Message Center, see page 55.

FAX-1960C

To choose or change your Receive

Mode 6

(MFC-3360C and FAX-1960C)

aPress Menu 0, 1.

bPress a or b to choose Fax Only,

Fax/Tel, External TAD or Manual.

Press OK.

cPress Stop/Exit.

The LCD will display the current receive

mode.

1 Current receive mode

Fax: Fax Only

(FAX-1860C only)

aPress Receive Mode.

bContinue to press Receive Mode until

your new selection appears.

Press OK.

After 2 seconds the screen returns to the

date and time display, along with your

new Receive Mode setting.

Do you use a Distinctive Ring subscriber service?

Yes

See Distinctive Ring.

Fax Only

Yes

Manual

Yes

No Fax/Tel

Are you connecting an external telephone or external TAD (telephone

answering device) to the machine?

Do you want the machine to

answer fax and telephone

calls automatically?

Are you using the voice message

function of your external TAD

(telephone answering device)?

Do you want to use the

machine for fax only?

Are you using the built-in Message Center? See Message Center.

Yes

Manual*

* We recommend you set Easy Receive to On.

12/10 11:53 Fax12/10 11:53 Fax

Chapter 6

Using receive modes 6

Some receive modes answer automatically

(Fax Only and Fax/Tel). You may want to

change the ring delay before using these

modes. (See Ring Delay on page 37.)

Fax only 6

Fax only mode will automatically answer

every call. If the call is a fax your machine will

receive it.

Fax/Tel 6

Fax/Tel mode helps you automatically

manage incoming calls, by recognizing

whether they are fax or voice calls and

handling them in one of the following ways:

Faxes will be automatically received.

Voice calls will start the F/T ring to tell you

to pick up the line. The F/T ring is a fast

double ring made by your machine.

Also see F/T Ring Time (Fax/Tel mode only)

and Ring Delay on page 37.

Manual 6

Manual mode turns off all automatic

answering functions unless you are using the

Distinctive Ring feature or you are using an

external TAD with the FAX-1960C.

To receive a fax in manual mode press Black

Start or Color Start when you hear fax tones

(short repeating beeps). You can also use the

Easy Receive feature to receive faxes by

lifting a handset on the same line as the

machine.

Also see Easy Receive on page 37.

Message Center

(MC:Msg Ctr)

(FAX-1960C only) 6

Message Center (MC:Msg Ctr) helps you

automatically manage incoming calls, by

recognizing whether they are fax or voice

calls and handling them in one of the

following ways:

Faxes will be automatically received.

Voice callers can record a message.

To set up the Message Center mode see

page 55.

External TAD 6

External TAD mode lets an external

answering device manage your incoming

calls. Incoming calls will be handled in one of

the following ways:

Faxes will be automatically received.

Voice callers can record a message on the

external TAD.

For more information see Connecting an

external TAD (telephone answering

device) on page 44.

If Message Center Mode is On, it will

override your receive mode setting.

The screen shows MC:Msg Ctr

If Message Center Mode is Off, the

receive mode returns to your original

setting. (See Message Center

Mode on page 55.)

Receiving a Fax

Receive mode settings 6

Ring Delay 6

The Ring Delay sets the number of times the

machine rings before it answers in

Fax Only, Fax/Tel or MC:Msg Ctr (for

FAX-1960C only) mode. If you have external

or extension phones on the same line as the

machine or subscribe to the telephone

company’s Distinctive Ring service, choose

the maximum number of rings. (See Using

external and extension

telephones on page 48 and Easy

Receive on page 37.)

If toll saver is on, then the ring delay setting

has no effect. (See Setting toll

saver on page 58.)

aPress Menu, 2, 1, 1.

bPress a or b to choose Ring Delay.

Press OK.

cPress a or b to choose how many

times the line rings before the machine

answers (00-04).

Press OK.

If you choose 00, the line will not ring at

all.

dPress Stop/Exit.

F/T Ring Time (Fax/Tel mode

only) 6

If you set the Receive Mode to Fax/Tel, you

need to decide how long the machine will

signal you with its special pseudo/double-ring

when you have a voice call. If it's a fax call,

the machine receives the fax.

This pseudo/double-ring happens after the

initial ringing from the phone company. Only

the machine rings and no other phones on the

same line will ring with the special

pseudo/double-ring. However, you can still

answer the call on any telephone.

aPress Menu, 2, 1, 2.

bPress a or b to choose how long the

machine will ring to alert you that you

have a voice call (20, 30, 40 or 70

seconds).

Press OK.

cPress Stop/Exit.

Note

Even if the caller hangs up during the

pseudo/double-ringing, the machine will

continue to ring for the set time.

Easy Receive 6

If Easy Receive is On:6

The machine receives fax calls automatically,

even if you lift the machine’s handset. Press

Speaker Phone or the handset of an

extension or external phone.

When you see Receiving on the LCD or

when you hear ‘chirps’ through the handset of

an extension phone connected to another

telephone wall jack, just replace the handset

or Speaker Phone and your machine will do

the rest.

Chapter 6

If Easy Receive is Semi:6

The machine will only receive a fax call if you

answered it using the machine’s handset,

Speaker Phone or cordless handset.

If Easy Receive is Off:6

You have to lift the machine’s hand set, press

Speaker Phone or lift the handset of an

external phone, and then press Black Start

or Color Start on the machine.

If you are not at your machine, press l 5 1 on

the extension phone. (See Using external

and extension telephones on page 48.)

Note

• If this feature is set to On, but your

machine does not connect a fax call when

you lift an extension or external phone

handset, press the fax receive code l 5 1.

• If you send faxes from a computer on the

same phone line and the machine

intercepts them, set Easy Receive to Off.

aPress Menu, 2, 1, 3.

bPress a or b to choose On, Semi or

Off.

Press OK.

cPress Stop/Exit.

Additional receiving

operations 6

Printing a reduced incoming

fax 6

If you choose On, the machine automatically

reduces each page of an incoming fax to fit on

one page of A4, Letter or Legal size paper.

The machine calculates the reduction ratio by

using the page size of the fax and your Paper

Size setting (Menu, 1, 3).

aMake sure you are in Fax mode .

bPress Menu, 2, 1, 5.

5.Auto Reduction

cUse a or b to select On or Off. Press

OK.

dPress Stop/Exit.

Receiving a fax at the end of a

conversation 6

At the end of a conversation you can ask the

other party to send you a fax before you both

hang up.

aAsk the other party to place the

document in their machine and to press

the Start or Send key.

bWhen you hear the CNG tones (slowly

repeating beeps), press Black Start or

Color Start.

c Replace the handset.

Receiving a Fax

Printing a fax from the

memory 6

If you are using the Paging or Fax Storage

feature (Menu, 2, 5, 1), you can still print a fax

from the memory when you are at your

machine. (See Turning off Remote Fax

Options on page 60.)

aPress Menu, 2, 5, 3.

5.Remote Fax Opt

3.Print Fax

bPress Black Start.

Voice Operations 7

Voice calls can be made either with the

handset, cordless handset (FAX-1960C), the

speaker phone (FAX-1960C), an extension or

external telephone. You can dial manually or

use Quick-Dial numbers.

Note

If you have FAX-1960C, please see the

Digital Cordless Handset User’s Guide.

Making a telephone call 7

aTo start a voice call, choose one of the

options below:

(MFC-3360C and FAX-1860C) Pick

up the handset.

(FAX-1960C) Press Speaker Phone

on the machine or Press

(Talk) on the cordless

handset.

bWhen you hear the dial tone, enter a

number using the dial pad, One Touch,

Speed-Dial and Search.

c(Speaker phone for FAX-1960C only)

Speak clearly toward the microphone

dTo hang up, choose one of options

below:

(MFC-3360C and FAX-1860C)

Replace the handset.

(FAX-1960C) Press Speaker Phone

on the machine or press (Off)

on the cordless handset.

Answering calls with the

Speaker Phone (FAX-1960C

only) 7

When the machine rings, instead of lifting the

handset, press Speaker Phone on the

machine. Speak clearly toward the

microphone . To end the call, press

Speaker Phone.

Hold 7

If you want to put a call on hold, press the

Hook/Hold or Hold/Intercom key. To

release the call from hold pick up the handset

(MFC-3360C and FAX-1860C) or press

Speaker Phone (FAX-1960C only). Picking

up an extension handset will not release the

call from hold.

Tone or pulse (Canada only) 7

If you have a Pulse dialing service, but need

to send Tone signals (for example, for

telephone banking), follow the instructions

below:

a(MFC-3360C and FAX-1860C) Pick up

the handset.

(FAX-1960C) Press Speaker Phone.

bPress # on the machine’s control panel.

Any digits dialed after this will send tone

signals.

When you hang up, the machine will

return to the Pulse dialing service.

Telephone Services and External

devices 7

Telephone Services and External devices

Fax/Tel mode when the power

key is on 7

When the machine is in Fax/Tel mode, it will

use the F/T Ring Time (pseudo/double-

ringing) to alert you to pick up a voice call.

(MFC-3360C and FAX-1860C) If you are at

the machine you can lift the handset to

answer.

(FAX-1960C) You can press Speaker Phone

on the machine or press (Talk)

on the cordless handset.

If you are at an extension phone, you'll need

to lift the handset during the F/T Ring Time

and then press #51 between the

pseudo/double rings. If no one is on the line,

or if someone wants to send you a fax, send

the call back to the machine by pressing

l51.

Fax/Tel mode when the power

key is off 7

You can change the default setting of the

On/Off key to Fax Receive:On so that you

can receive faxes when the power key is off.

(See On/Off setting on page 18.) Fax/Tel

mode will work in the following ways.

When the machine is in Fax/Tel mode and

F/T rings to tell you to pick up a voice call, you

can only answer by picking up the machine’s

handset.

If you answer before the machine F/T rings,

you can also pick up the call at an external or

extension phone.

Telephone services 7

Your machine supports the Caller ID and

Distinctive Ring subscriber telephone

services that some telephone companies

offer.

Features like Voice Mail, Call Waiting, Call

Waiting/Caller ID, Ring Master, answering

services, alarm systems or other custom

features on one phone line may affect the

way your machine works. If you have Voice

Mail on your phone line, please read the

following carefully.

Distinctive Ring 7

Brother uses the term ‘Distinctive Ring’ but

different telephone companies have other

names for this service such as SmartRing,

RingMaster, Teen-Ring, Indent-a-Call or

Indent-a-Ring.

What does your telephone company's

‘Distinctive Ring’ do? 7

Your telephone company's Distinctive Ring

service allows you to have more than one

number on the same phone line. If you need

more than one phone number, it is

cheaper than paying for an extra line. Each

phone number has its own distinctive ring

pattern, so you will know which phone

number is ringing. This is one way you can

have a separate phone number for your

machine.

Note

Please call your telephone company for

availability and rates.

Chapter 7

What does Brother's ‘Distinctive Ring’

do? 7

The Brother machine has a Distinctive Ring

feature that allows you to use your machine to

take full advantage of the telephone

company's Distinctive Ring service. The new

phone number on your line can just receive

faxes.

Note

You must pay for your telephone

company's Distinctive Ring service before

you program the machine to work with it.

Do you have Voice Mail? 7

If you have Voice Mail on the phone line that

you will install your new machine on, there is

a strong possibility that Voice Mail and the

machine will conflict with each other while

receiving incoming calls. However, the

Distinctive Ring feature allows you to use

more than one number on your line, so

both Voice Mail and the machine can work

together without any problems. If each one

has a separate phone number, neither will

interfere with the other's operations.

If you decide to get the Distinctive Ring

service from the telephone company, you will

need to follow the directions on next page to

‘register’ the new Distinctive Ring pattern

they give you. This is so your machine can

recognize its incoming calls.

Note

You can change or cancel the Distinctive

Ring pattern at any time. You can switch it

off temporarily, and turn it back on later.

When you get a new fax number, make

sure you reset this feature.

Before you choose the ring pattern to

You can only register one Distinctive Ring

pattern with the machine. Some ring patterns

cannot be registered. The ring patterns below

are supported by your Brother machine.

gives you.

Note

If the ring pattern you received is not on

this chart, please call your telephone

company and ask for one that is

shown.

The machine will only answer calls to its

registered number.

The first two rings are silent on the

machine. This is because the fax must

‘listen’ to the ring pattern (to compare it to

the pattern that was ‘registered’). (Other

telephones on the same line will ring.)

If you program the machine properly, it will

recognize the registered ring pattern of the

‘fax number’ within 2 ring patterns and

then answer with a fax tone. When the

‘voice number’ is called, the machine will

not answer.

Ring

Pattern

Rings

1 long-long

2 short-long-short

3 short-short-long

4 very long (normal

pattern)

Telephone Services and External devices

Registering the Distinctive Ring

pattern 7

Very Important!

After you have set the Distinctive Ring feature

to on, the receive mode is set to Manual

automatically. You cannot change the receive

mode to another mode while the Distinctive

Ring is set to on.

aPress Menu, 2, 0, 3.

0.Miscellaneous

3.Distinctive

bPress a or b to choose Set.

Press OK.

cPress a or b to choose the stored ring

pattern you want to use.

Press OK.

(You hear each pattern as you scroll

through the four patterns. Make sure

you choose the pattern that the

telephone company gave you.)

dPress Stop/Exit.

Distinctive Ring is now set to on.

Turning off Distinctive Ring 7

aPress Menu, 2, 0, 3.

bPress a or b to choose Off.

Press OK.

cPress Stop/Exit.

Note

If you turn off Distinctive Ring, the

machine will stay in Manual receive

mode. You will need to set the Receive

Mode again. (See Choosing the Receive

Mode on page 34.)

Caller ID 7

The Caller ID feature lets you use the Caller

ID subscriber service offered by many local

telephone companies. Call your telephone

company for details. This service shows the

telephone number, or name if it is available,

of your caller as the line rings.

After a few rings, the LCD shows the

telephone number of your caller (and name, if

available). Once you pick up the external

phone's handset, the Caller ID information

disappears from the LCD, but the call

information stays stored in the Caller ID

memory.

You can see the first 16 characters of the

number (or name).

The Out of Area message means the

call originated outside your Caller ID

service area.

The Private Call message means the

caller has intentionally blocked

transmission of information.

You can print a list of the Caller ID information

received by your machine. (See Printing

Caller ID List on page 44.)

Note

Caller ID service varies with different

carriers. Call your local telephone

company to find out about the kind of

service available in your area.

Chapter 7

Viewing Caller ID List 7

Your machine stores information for the last

thirty calls in the Caller ID list. You can view

or print this list. When the thirty-first call

comes in to the machine, it replaces

information about the first call.

aPress Menu, 2, 0, 4.

bPress a or b to choose Display#.

Press OK.

The Caller ID of the last call will appear

on the display. If no ID is stored, the

beeper will sound and No Caller ID

will appear on the display.

cPress a or b to scroll through the Caller

ID memory to choose the Caller ID you

want to view, and then press OK.

The LCD shows the caller's number and

the date and time of the call.

dDo one of the following:

To return to the Caller ID listing,

press d.

To finish viewing, press Stop/Exit.

Printing Caller ID List 7

aPress Menu, 2, 0, 4.

bPress a or b to choose

Print Report.

Press OK.

If no ID is stored, the beeper will sound

and No Caller ID will appear on the

LCD.

cPress Black Start or Color Start.

dAfter printing has finished, press

Stop/Exit.

Connecting an external

TAD (telephone

answering device) 7

You may choose to connect an external

answering device. However, when you have

an external TAD on the same telephone line

as the machine, the TAD answers all calls

and the machine ‘listens’ for fax calling (CNG)

tones. If it hears them, the machine takes

over the call and receives the fax. If it does

not hear CNG tones, the machine lets the

TAD continue playing your outgoing message

so your caller can leave you a voice

message.

The TAD must answer within four rings (the

recommended setting is two rings). The

machine cannot hear CNG tones until the

TAD has answered the call, and with four

rings there are only 8 to 10 seconds of CNG

tones left for the fax ‘handshake’. Make sure

you carefully follow the instructions in this

guide for recording your outgoing message.

We do not recommend using the toll saver

feature on your external answering machine if

it exceeds five rings.

Note

• If you do not receive all your faxes, reduce

the Ring Delay setting on your external

TAD.

• If You Subscribe to your Telephone

company's Distinctive Ring Service:

You may connect an external TAD to a

separate wall jack only if you subscribe to

your telephone company's Distinctive

Ring service, have registered the

distinctive ring pattern on your machine,

and use that number as a fax number. The

recommended setting is at least four rings

on the external TAD when you have the

telephone company's Distinctive Ring

Service. You cannot use the Toll Saver

setting.

Telephone Services and External devices

• If You Do Not Subscribe to Distinctive

Ring Service:

You must plug your TAD into the EXT.

jack of your machine. If your TAD is

plugged into a wall jack, both your

machine and the TAD will try to control the

phone line. (See the illustration below.)

1TAD

When the TAD answers a call, the LCD

shows Ext. Tel in Use (for MFC-

3360C and FAX-1860C) and Telephone

(FAX-1960C).

Connections 7

The external TAD must be plugged into the

jack labeled EXT. Your machine cannot work

properly if you plug the TAD into a wall jack

(unless you are using Distinctive Ring).

aPlug the telephone line cord from the

telephone wall jack into the jack labeled

LINE.

bPlug the telephone line cord from the

external TAD into the jack labeled EXT.

(Make sure this cord is connected to the

TAD at the TAD's telephone line jack,

and not its handset jack.)

cSet your external TAD to four rings or

less. (The machine's Ring Delay setting

does not apply.)

dRecord the outgoing message on your

external TAD.

eSet the TAD to answer calls.

fDo one of the following:

(MFC-3360C and FAX-1860C) Set

the Receive Mode to

External TAD. (See Choosing the

Receive Mode on page 34.)

(FAX-1960C) Set the receive mode

to Manual.

Chapter 7

Recording an outgoing

message (OGM) on an

external TAD 7

Timing is important in recording this

message. The message sets up the ways to

handle both manual and automatic fax

reception.

aRecord 5 seconds of silence at the

beginning of your message. (This allows

your machine time to listen for the fax

CNG tones of automatic transmissions

before they stop.)

bLimit your speaking to 20 seconds.

cEnd your 20-second message by giving

your Fax Receive Code for people

sending manual faxes. For example:

‘After the beep, leave a message or

send a fax by pressing l51 and Start.’

Note

We recommend beginning your OGM with

an initial 5-second silence because the

machine cannot hear fax tones over a

resonant or loud voice. You may try

omitting this pause, but if your machine

has trouble receiving, then you must re-

record the OGM to include it.

Special line considerations 7

Roll over phone lines 7

A roll over phone system is a group of two or

more separate telephone lines that pass

incoming calls to each other if they are busy.

The calls are usually passed down or ‘rolled

over’ to the next available phone line in a

preset order.

Your machine can work in a roll over system

as long as it is the last number in the

sequence, so the call cannot roll away. Do not

put the machine on any of the other numbers;

when the other lines are busy and a second

fax call is received, the fax call will be sent to

a line that does not have a fax machine. Your

machine will work best on a dedicated

line.

Two-line phone system 7

A two-line phone system is nothing more than

two separate phone numbers on the same

wall outlet. The two phone numbers can be

on separate jacks (RJ11) or mixed into one

jack (RJ14). Your machine must be plugged

into an RJ11 jack. RJ11 and RJ14 jacks may

be equal in size and appearance and both

may contain four wires (black, red, green,

yellow). To test the type of jack, plug in a two-

line phone and see if it can access both lines.

If it can, you must separate the line for your

machine. (See Easy Receive on page 37.)

Converting telephone wall outlets 7

There are three ways to convert to an RJ11

jack. The first two ways may require help from

the telephone company. You can change the

wall outlets from one RJ14 jack to two RJ11

jacks. Or you can have an RJ11 wall outlet

installed and slave or jump one of the phone

numbers to it.

Telephone Services and External devices

The third way is the easiest: Buy a triplex

adapter. You can plug a triplex adapter into

an RJ14 outlet. It separates the wires into two

separate RJ11 jacks (Line 1, Line 2) and a

third RJ14 jack (Lines 1 and 2). If your

machine is on Line 1, plug the machine into

L1 of the triplex adapter. If your machine is on

Line 2, plug it into L2 of the triple adapter.

Triplex Adapter 7

Installing machine, external two-line

TAD and two-line telephone 7

When you are installing an external two-line

telephone answering device (TAD) and a

two-line telephone, your machine must be

isolated on one line at both the wall jack and

at the TAD. The most common connection is

to put the machine on Line 2, which is

explained in the following steps. The back of

the two-line TAD must have two telephone

jacks: one labeled L1 or L1/L2, and the other

labeled L2. You will need at least three

telephone line cords, the one that came with

your machine and two for your external two-

line TAD. You will need a fourth line cord if

you add a two-line telephone.

aPut the two-line TAD and the two-line

telephone next to your machine.

bPlug one end of the telephone line cord

for your machine into the L2 jack of the

triplex adapter. Plug the other end into

the LINE jack on the back of the

machine.

cPlug one end of the first telephone line

cord for your TAD into the L1 jack of the

triplex adapter. Plug the other end into

the L1 or L1/L2 jack of the two-line TAD.

dPlug one end of the second telephone

line cord for your TAD into the L2 jack of

the two-line TAD. Plug the other end into

the EXT. jack on the left side of the

machine.

1 Triplex Adapter

2 Two Line Phone

3 External Two Line TAD

4 Machine

You can keep two-line telephones on other

wall outlets as always. There are two ways to

add a two-line telephone to the machine's

wall outlet. You can plug the telephone line

cord from the two-line telephone into the

L1+L2 jack of the triplex adapter. Or you can

plug the two-line telephone into the TEL jack

of the two-line TAD.

Multi-line connections (PBX) 7

We suggest you ask the company who

installed your PBX to connect your machine.

If you have a multi line system we suggest

you ask the installer to connect the unit to the

last line on the system. This prevents the

machine being activated each time the

system receives telephone calls. If all

incoming calls will be answered by a

switchboard operator we recommend that

you set the Receive Mode to Manual.

We cannot guarantee that your machine will

operate properly under all circumstances

when connected to a PBX. Any difficulties

with sending or receiving faxes should be

reported first to the company who handles

your PBX.

RJ14

RJ11

RJ14

Chapter 7

External and extension

phones 7

Connecting an external or

extension telephone 7

You can connect a separate telephone (or

telephone answering device) directly to your

machine as shown in the diagram below.

Connect the telephone line cord to the jack

labeled EXT.

1 Extension telephone

2 External telephone

When you are using an external phone, the

LCD shows Ext. Tel in Use (MFC-

3360C and FAX-1860C) and Telephone

(FAX-1960C only)

Using external and extension

telephones 7

If you answer a fax call on an extension or an

external telephone connected to the EXT.

jack of the machine, you can make your

machine take the call by using the Fax

Receive Code. When you press the Fax

Receive Code l51, the machine starts to

receive the fax.

If the machine answers a voice call and

pseudo/double-rings for you to take over, use

the Telephone Answer Code #51 to take the

call at an extension phone. (See F/T Ring

Time (Fax/Tel mode only) on page 37.)

If you answer a call and no one is on

the line: 7

You should assume that you're receiving a

manual fax.

Press l 51 and wait for the chirp or until the

LCD shows Receiving, and then hang up.

Note

You can also use the Easy Receive

feature to make your machine

automatically take the call. (See Easy

Receive on page 37.)

Using a non-Brother cordless

external telephone

(MFC-3360C and FAX-1860C) 7

If your non-Brother cordless telephone is

connected to the EXT. jack of the machine

and you typically carry the cordless handset

elsewhere, it is easier to answer calls during

the Ring Delay.

If you let the machine answer first, you will

have to go to the machine so you can press

Hook/Hold or Speaker Phone to send the

call to the cordless handset.

Telephone Services and External devices

Using remote codes 7

Fax receive code 7

If you answer a fax call on an extension or

external telephone, you can tell your machine

to receive it by dialing the fax receive code

l51. Wait for the chirping sounds then

replace the handset. (See Easy

Receive on page 37.) Your caller will have to

press Start to send the fax.

Telephone answer code 7

If you receive a voice call and the machine is

in F/T mode, it will start to sound the F/T

(double) ring after the initial ring delay. If you

pick up the call on an extension phone you

can turn the F/T ring off by pressing #51

(make sure you press this between the rings).

Changing the remote codes 7

The preset Fax Receive Code is l51. The

preset Telephone Answer Code is #51. If

you want to, you can replace them with your

own codes.

aPress Menu, 2, 1, 4.

1.Setup Receive

4.Remote Codes

bPress a or b to choose On (or Off).

Press OK.

cEnter the new Fax Receive Code.

Press OK.

dEnter the new Telephone Answer Code.

Press OK.

ePress Stop/Exit.

Note

• If you are always disconnected when

accessing your external TAD remotely, try

changing the Fax Receive Code and

Telephone Answer Code to another three-

digit code (such as ### and 999).

• Remote Codes might not work with some

telephone systems.

How to Dial 8

Manual dialing 8

Press all of the digits of the fax number.

One-Touch Dialing 8

Press the One-Touch key that stores the

number you want to call.

To dial One-Touch numbers 6 to 10, hold

down Shift as you press the One-Touch key.

Speed-Dialing 8

aPress Search/Speed Dial, the #

(pound) key, and then the two digit

Speed-Dial number.

Note

If the LCD shows Not Registered

when you enter a One-Touch number or a

Speed-Dial number, a number has not

been stored at this location.

Dialing and storing numbers 8

Two-digit number

Dialing and storing numbers

Search 8

You can search for names you have stored in

the One-Touch and Speed-Dial memories.

Press Search/Speed Dial and the menu

keys to search numerically or use the dial pad

and then the menu keys to search

alphabetically.

1 To search numerically.

2 To search alphabetically, you can use the

dial pad to enter the first letter of the name

you are looking for.

Fax Redial 8

If you are sending a fax manually and the line

is busy, press Redial/Pause, and then press

Black Start or Color Start to try again. If you

want to make a second call to the last number

dialed, you can save time by pressing

Redial/Pause and Black Start or Color

Start.

Redial/Pause only works if you dialed from

the control panel.

If you are sending a fax automatically and the

line is busy, the machine will automatically

redial one time after five minutes.

Storing numbers 8

You can set up your machine to do the

following types of easy dialing: One-Touch,

Speed-Dial and Groups for broadcasting

faxes. When you dial a Quick-Dial number,

the LCD shows the name, if you stored it, or

the number.

Note

If you lose electrical power, the Quick-Dial

numbers that are in the memory will not be

lost.

Storing a pause 8

Press Redial/Pause to put a 3.5-second

pause between numbers. If you are dialing

access codes and credit card numbers or

overseas, you can press Redial/Pause as

many times as needed to increase the length

of the pause.

Chapter 8

Storing One-Touch Dial

numbers 8

Your machine has 5 One-Touch keys where

you can store 10 fax or phone numbers for

automatic dialing. To access numbers 6 to

10, hold down Shift as you press the

One-Touch key.

aPress Menu, 2, 3, 1.

bPress the One-Touch key where you

want to store a number.

cEnter the number (up to 20 digits). Press

OK.

dDo one of the following:

Enter the name using the dial pad

(up to 16 characters). (To help you

enter letters, see Entering

Text on page 121.) Press OK.

To store the number without a name,

press OK.

eDo one of the following:

To store another One-Touch

number, go to step b.

To finish storing One-Touch

numbers, press Stop/Exit.

Storing Speed-Dial numbers 8

You can store up to 100 2-digit Speed-Dial

locations with a name. When you dial you will

only have to press a few keys (For example:

Search/Speed Dial #, the two-digit number,

and Black Start or Color Start).

aPress Menu, 2, 3, 2.

bUse the dial pad to enter a 2-digit

Speed-Dial location number (00-99).

Press OK.

cEnter the fax or telephone number (up to

20 digits).

Press OK.

dDo one of the following:

Enter the name (up to 16 characters)

using the dial pad.

Press OK. (To help you enter letters,

see Entering Text on page 121.)

To store the number without a name,

press OK.

eDo one of the following:

To store another Speed-Dial

number, go to step b.

To finish the setting, press

Stop/Exit.

Dialing and storing numbers

Changing One-Touch and

Speed-Dial numbers 8

If you try to store a One-Touch or Speed-Dial

number where a number has already been

stored, the LCD will show the name or

number that has been stored there, and will

ask you to do one of the following:

Press 1 to change the stored number.

#05:Mike

1.Change 2.Exit

Press 2 to exit without making a change.

If you chose 1, you will be able to change the

stored number and name, or enter a new one.

Follow the instructions below:

aEnter a new number. Press OK.

bEnter a new name. Press OK.

To change a character, use d or c to

position the cursor under the character

you want to change, then press

Clear/Back. Re-enter the character.

Setting up Groups for

broadcasting 8

If you regularly want to send the same fax

message to many fax numbers you can set

up a Group. Groups are stored on a

One-Touch key or a Speed-Dial number.

Each group uses up a One-Touch key or a

Speed-Dial location. You can then send the

fax message to all the numbers stored in a

Group just by pressing a One-Touch key or

entering a Speed-Dial number, and then

pressing Black Start.

Before you can add numbers to a Group, you

need to store them as Speed-Dial numbers.

You can have up to six small Groups, or you

can assign up to 99 numbers to one large

Group.

aPress Menu, 2, 3, 3.

3.Setup Groups

bChoose an empty location where you

want to store the Group in one of the

following ways:

Press a One-Touch key.

Press Search/Speed Dial and enter

a two-digit location. Press OK.

cUse the dial pad to enter a Group

number (1 to 6).

Press OK.

Setup Group:G01

Chapter 8

dTo add One-Touch or Speed-Dial

numbers to the Group follow the

instructions below:

For example, for One-Touch number

6 press One-Touch key 6.

For example, for Speed-Dial location

09, press Search/Speed Dial, and

then press 0 9 on the dial pad.

The LCD will display your chosen

One-Touch numbers with a l, and

Speed-Dial numbers with a # as shown

in the illustration.

G01:l06 #09

ePress OK when you have finished

adding numbers.

fUse the dial pad to enter a name for the

Group.

Press OK.

gPress Stop/Exit.

Note

You can easily print a list of all your

Speed-Dial numbers. Numbers that are

part of a group will be marked in the

GROUP column. (See How to print a

report on page 66.)

Dialing access codes and

credit card numbers 8

You can combine more than one Quick-Dial

number when you dial. This feature may be

useful if you need to dial an access code for

a cheaper rate long distance carrier.

For example, you might have stored ‘555’ on

Speed-Dial #03 and ‘7000’ on Speed-Dial

#02. You can use them both to dial ‘555-7000’

if you press the following keys:

Search/Speed Dial, #03,

Search/Speed Dial, #02, and Black Start or

Color Start.

Numbers can be added manually by entering

them on the dial pad:

Search/Speed Dial, #03, 7, 0, 0, 1 (on the

dial pad), and Black Start or Color Start.

This would dial ‘555-7001’. You can also add

a pause by pressing the Redial/Pause key.

Message Center Mode 9

The Message Center feature will store up to

99 incoming voice or fax messages.

Messages are stored in the order in which

they are received.

Voice messages can be up to 3 minutes in

length, and can also be picked up remotely

(See Setting a Remote Access

Code on page 61.) The number of messages

you can store will depend on how much

memory is being used by other features (for

example, delayed and stored faxes).

In the event of a power failure your machine

will retain messages that are in the memory

for approximately 24 hours.

Setting up the Message

Center 9

Recording the Message Center outgoing

message (Msg Ctr OGM) is the first step you

need to follow before you can use the

Message Center.

To enter Message Center mode, follow the

steps below:

aRecord your Message Center OGM.

bPress and hold until it lights to

activate the Message Center.

Outgoing message (OGM) 9

Recording your OGM 9

You can record the following two different

types of OGM:

Your OGM must be less than 20 seconds

long.

aPress Menu, 2, 7, 1.

The LCD prompts you to choose an

OGM.

bPress a or b to choose Msg Ctr OGM.

cPress a or b to choose Record OGM.

Press OK.

dRecord your message, do following:

Speak clearly toward the integrated

microphone to record your

message. Press Stop/Exit when

finished.

The Message Center will play your

OGM back to you.

ePress Stop/Exit.

Message Center mode

(FAX-1960C only) 9

Msg Ct

This message will be played when a

call is received. The caller will be

able to leave a voice or fax message.

F/T This message is played when a call

is received and your machine is set

to Fax/Tel mode. The caller will not

be able to leave a message. See

page 56.

Chapter 9

Listening to your OGM 9

aPress Menu, 2, 7, 1.

bPress a or b to choose Msg Ctr OGM.

cPress a or b to choose Play OGM.

Press OK.

dPress Stop/Exit.

Erasing your OGM 9

aPress Menu, 2, 7, 1.

bPress a or b to choose Msg Ctr OGM

or F/T OGM, then press OK.

cPress a or b to choose Erase OGM.

Press OK.

dDo one of the following:

Press 1 to erase the OGM.

Press 2 to exit without erasing.

ePress Stop/Exit.

Fax/Tel OGM 9

If your machine is set to Fax/Tel receive

mode, this message will be played by your

Brother machine to a caller. Unlike the

Msg Ctr OGM, the caller will not be able to

leave a message.

To record your Fax/Tel OGM follow the

instructions page 55. If you need to review

the steps for setting up the Fax/Tel receive

mode, Receiving a Fax on page 34.

Activating Message Center

memory 9

When the light glows, Message Center

mode is active. Press and hold until it

lights to enter MC:Msg Ctr mode.

MC:Msg Ctr

Managing your

messages 9

Message Indicator 9

The light flashes if you have any new

messages waiting for you.The LCD displays

the total number of voice and fax messages

stored in the Message Center memory.

Voice:03 Fax:00

Fax messages are only stored when Fax

Storage is turned on. To turn fax storage on

press Menu 2, 5, 1.

Playing voice messages 9

All messages are played in the order they

were recorded. The LCD shows the number

of the current message, the total number of

messages, and the time and date the

message was recorded.Follow the steps

below to listen to your voice messages:

aPress Play.

The following commands are available

when playing messages:

bPress Stop/Exit.

l Repeats a message

# Skips to the next message

or Adjusts the volume

Message Center mode (FAX-1960C only)

Printing fax messages 9

Once you print a new fax message stored in

memory it will automatically be erased from

the memory.

aPress Play. After two seconds, the fax

machine begins to play voice

messages.

bIf Fax Storage is on, and there are fax

messages in memory, the LCD displays

the following:

Print Fax

1.Yes 2.No

cDo one of the following:

Press 1 to print your faxes.

Press 2 to exit without printing.

Erasing incoming messages 9

To erase voice messages individually9

aPress Play.

The machine will sound a two second

beep and begins message playback.

Each message is preceded by one long

beep, and followed by two short beeps.

bTo erase a specific message, press

Erase immediately after the two short

beeps, or while the message is playing.

cDo one of the following:

Erase this Msg.?

1.Yes 2.No

Press 1 to erase the message.

Press 2 to exit without erasing.

dPress Stop/Exit.

To erase all of your messages 9

aPress Erase.

bPress a or b to choose one of the

options below. Then press OK.

cDo one of the following:

Press 1 to erase all of your

messages.

Press 2 to cancel.

dPress Stop/Exit.

Voice: All voice message

Fax All fax messages

Erase All Msg

All voice and fax message

Chapter 9

Additional Message

Center operations 9

Setting maximum time for

incoming messages 9

Your machine’s default setting will save

incoming messages up to 30 seconds long.

To change this setting follow the steps below:

aPress Menu, 2, 7, 2.

Setup Msg Ctr

2.ICM Max.Time

bPress a or b to choose the maximum

time setting for incoming messages (30,

60, 120 or 180 seconds). Press OK.

cPress Stop/Exit.

Setting toll saver 9

When the toll saver feature is on, the machine

will answer after two rings if you do have

voice or fax messages, and after four rings if

you do not have any messages.

This way, when you call your machine for

remote retrieval, if it rings three times, you

have no messages and can hang up to avoid

a toll charge.

The toll saver feature is only available when

Message Center mode is on. When toll saver

is On, it overrides your ring delay setting.If

you are using Distinctive Ring, do not use the

Toll Saver feature.

aMake sure you are in fax mode. If not

then press (Fax).

bPress Menu, 2, 1, 1.

Setup Receive

Toll Saver

cPress a or b to choose Toll Saver.

Press OK.

dPress a or b to choose On (or Off).

Press OK.

ePress Stop/Exit.

ICM Recording Monitor 9

This feature lets you turn the speaker volume

for voice messages On or Off. When you turn

the monitor Off, you will not hear messages

as they come in.

aPress Menu, 2, 7, 3.

Setup Msg Ctr

3.ICM Rec.Monitr

bUse a or b to choose Off or On.

Press OK.

cPress Stop/Exit.

Remote fax options ARE NOTavailable for

color fax.

You can only use one remote fax option at a

time.

Fax Forwarding 10

The fax forwarding feature lets you

automatically forward your received faxes to

another machine. If you choose

Backup Print:On the machine will also

print the fax (this is a safety feature in case

there is a power failure).

aPress Menu, 2, 5, 1.

1.Fwd/Page/Store

bPress a or b to choose Fax Forward.

Press OK.

The LCD will ask you to enter the fax

number you want your faxes to be

forwarded to.

cEnter the forwarding number (up to 20

digits).

Press OK.

dPress a or b to choose

Backup Print:On or

Backup Print:Off.

Press OK.

Note

When Fax Forwarding is turned on your

machine will only receive black & white

faxes into memory. Color faxes will not be

received, unless the sending machine

converts them to black & white before

sending.

ePress Stop/Exit.

Paging 10

When you choose Paging, your machine

dials the pager number you have

programmed, and then dials your Personal

identification Number (PIN). This activates

your pager so you will know that you have a

fax message in the memory.

aPress Menu, 2, 5, 1.

1.Fwd/Page/Store

bPress a or b to choose Paging.

Press OK.

cEnter your pager phone number

followed by # # (up to 20 digits).

Press OK.

Do not include the area code if it is the

same as that of your machine.

For example, press:

1 8 0 0 5 5 5 1 2 3 4 # #.

dDo one of the following:

If your pager needs a PIN, enter the

PIN, press #, press Redial/Pause,

and then enter your fax number

followed by # #.

Press OK.

For example, press:

1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5

5 6 7 8 9 # #.

If you do not need a PIN, press:

Redial/Pause, and then enter your

fax number followed by # #.

Press OK.

For example, press:

Redial/Pause 1 8 0 0 5 5 5 6 7 8 9 # #

ePress Stop/Exit.

Remote fax options 10

Chapter 10

Note

• You cannot change a paging number or

PIN remotely.

• If you have set Paging, a backup copy will

automatically be printed at the machine.

•If Paging is turned on your machine

cannot receive a color fax unless the

sending machine converts it to black &

white.

•If you want to be paged for voice

messages, make sure you press the MC

on/off key to turn the Message Center

on.

Fax Storage 10

The fax storage feature lets you store your

received faxes in the machine’s memory. You

can retrieve stored fax messages from a fax

machine at another location using the remote

retrieval commands. (See Retrieving fax

messages on page 62.) Your machine will

automatically print a copy of the stored fax.

aPress Menu, 2, 5, 1.

1.Fwd/Page/Store

bPress a or b to choose Fax Storage.

Press OK.

cPress Stop/Exit.

Note

If Fax Storage is turned on your machine

cannot receive a color fax unless the

sending machine converts it to black &

white.

Changing Remote Fax

Options 10

If received faxes are left in your machine's

memory when you change the remote fax

options, the LCD will ask you one of the

following messages:

Erase All Fax?

1.Yes 2.No

Print All Fax?

1.Yes 2.No

If you press 1, faxes in the memory will be

erased or printed before the setting

changes. If a backup copy has already

been printed it will not be printed again.

If you press 2, faxes in the memory will not

be erased or printed and the setting will be

unchanged.

Turning off Remote Fax

Options 10

aPress Menu, 2, 5, 1.

1.Fwd/Page/Store

bPress a or b to choose Off.

Press OK.

cPress Stop/Exit.

Note

The LCD will give you more options if

there are received faxes still in your

machine’s memory. (See Changing

Remote Fax Options on page 60.)

Remote fax options

Remote Retrieval 10

You can call your machine from any touch

tone telephone or fax machine, then use the

remote access code and remote commands

to retrieve fax messages.

Setting a Remote Access

Code 10

The remote access code lets you access the

remote retrieval features when you are away

from your machine. Before you use the

remote access and retrieval features, you

have to set up your own code. The factory

default code is inactive code (---l).

aPress Menu, 2, 5, 2.

2.Remote Access

bEnter a three-digit code using numbers

0-9, l, or #.

Press OK. (The preset ‘l’ cannot be

changed.)

cPress Stop/Exit.

Note

Do not use the same code as your fax

receive code (l 5 1) or telephone answer

code (# 5 1). (See Using external and

extension telephones on page 48.)

You can change your code at any time by

entering a new one. If you want to make your

code inactive, press Clear/Back in step b to

restore the inactive setting (---l) and

press OK.

Using your Remote Access

Code 10

aDial your fax number from a telephone

or another fax machine using touch

tone.

bWhen your machine answers, enter

your remote access code (3 digits

followed by l).

cThe machine signals if it has received

messages:

1 long beep — Fax messages

2 long beeps — Voice messages

(FAX-1960C only)

3 long beeps — Fax & Voice

messages (FAX-1960C only)

No beeps — No messages

dWhen the machine gives two short

beeps, enter a command.

The machine will hang up if you wait

longer than 30 seconds to enter a

command.

The machine will beep three times if you

enter an invalid command.

ePress 9 0 to reset the machine when you

have finished.

fHang up.

Note

If your machine is set to Manual mode

and you want to use the remote retrieval

features, wait about 2 minutes after it

starts ringing, and then enter the remote

access code within 30 seconds.

Chapter 10

Retrieving fax messages 10

aDial your fax number from a telephone

or another fax machine using touch

tone.

bWhen your machine answers, enter

your remote access code (3 digits

followed by l). If you hear one long

beep, you have messages.

cWhen you hear two short beeps,

press 962.

dWait for the long beep, use the dial pad

to enter the number (up to 20 digits) of

the remote fax machine where you want

your fax messages sent to, followed

by ##.

Note

You cannot use l and # as dial numbers.

However, press # if you want to create a

pause.

ePress 90 to reset the machine when

you have finished.

fHang up after you hear your machine

beep. Your machine will call the other

fax machine, which will then print your

fax messages.

Note

You can insert a pause in a fax number by

using the # key.

Changing your Fax

Forwarding number 10

You can change the default setting of your fax

forwarding number from another telephone or

fax machine using touch tone.

aDial your fax number from a telephone

or another fax machine using touch

tone.

bWhen your machine answers, enter

your remote access code (3 digits

followed by l) at once. If you hear one

long beep, you have messages.

cWhen you hear two short beeps,

press 954.

dWait for the long beep, and then use the

dial pad to enter the new number

(up to 20 digits) of the remote fax

machine where you want your fax

messages forwarded followed by # #.

ePress 9 0 to reset the machine when you

have finished.

fHang up after you hear your machine

beep.

Note

You can insert a pause in a fax number by

using the # key.

Remote fax options

Remote fax commands 10

Follow the commands below to access features when you are away from the machine. When you

call the machine and enter your remote access code (3 digits followed by l), the system will give

two short beeps and you must enter a remote command.

Remote commands Operation details

91 Playing Voice messages

(FAX-1960C only)

After one long beep, the machine plays the ICMs.

1 Repeat or Skip Backward Press 1 while listening to an ICM to repeat it. If you press 1

before a message, you will hear the previous message.

2 Skip Forward While playing the ICM, you can skip to the next message.

9 STOP Playing Stop Playing the ICM.

93 Erase all ICM (FAX-1960C only) If you hear one long beep, the erase is accepted. If you hear

three short beeps, you cannot erase the ICMs because all

voice messages have not been played or there are no voice

messages to erase.

*This code erases all recorded messages, not one at a time.

94 Play and Record OGM in Memory

(FAX-1960C only)

1 Play 1 Msg Ctr OGM The machine plays the selected OGM. You can stop playing

OGMs by pressing 9.

2 F/T OGM

2 Record 1 Msg Ctr OGM After one long beep, you can record the selected OGM. You

will hear the message played once. You can stop recording

the message by pressing 9.

2 F/T OGM

95 Change the Fax Forwarding,

Paging or Fax Storage settings

1 OFF You can choose Off after you have retrieved or erased all

your messages.

2 Fax Forwarding If you hear one long beep, the change has been accepted.

If you hear three short beeps, you cannot change it because

something has not been set up (for example, registering a

Fax Forwarding number). You can register your Fax

Forwarding number by entering 4. (See Changing your Fax

Forwarding number on page 62.)

3 Paging

4 Fax Forwarding number

6 Fax Storage

96 Retrieve a fax

2 Retrieve all faxes Enter the number of a remote fax machine to receive stored

fax messages. (See Retrieving fax messages on page 62.)

3 Erase faxes from the memory If you hear one long beep, fax messages have been erased

from the memory.

97 Check the receiving status (Except

FAX-1960C)

1 Fax You can check whether your machine has received any

faxes. If yes, you will hear one long beep. If no, you will hear

three short beeps.

Chapter 10

97 Check the receiving status

(FAX-1960C only)

1 Fax You can check whether your machine has received any fax

or voice messages. If yes, you will hear one long beep. If no,

you will hear three short beeps.

2 Voice

98 Change the Receive Mode (Except

for FAX-1960C)

1 External TAD If you hear one long beep, your change has been accepted.

2 Fax/Tel

3 Fax Only

98 Check the receiving status

(FAX-1960C only)

1 Msg Ctr If you hear one long beep, your change has been accepted.

2 Fax/Tel

3 Fax Only

90 Exit Pressing 9 0 will allow you to exit Remote Retrieval. Wait for

the long beep, then replace the handset.

Remote commands Operation details

Fax reports 11

You need to set up the Transmission

Verification Report and Journal Period using

the Menu keys.

Transmission Verification

Report 11

You can use the Transmission Report as

proof that you sent a fax. This report lists the

time and date of transmission and whether

the transmission was successful (OK). If you

choose On or On+Image, the report will print

for every fax you send.

If you send a lot of faxes to the same place,

you may need more than the job numbers to

know which faxes you must send again.

Choosing On+Image or Off+Image will print

a section of the fax's first page on the report

to help you remember.

When the Verification Report is turned Off or

Off+Image, the Report will only print if there

is a transmission error, with NG in the

RESULT column.

aPress Menu, 2, 4, 1.

bPress a or b to choose Off+Image,

On, On+Image or Off.

Press OK.

cPress Stop/Exit.

Fax Journal (activity report) 11

You can set the machine to print a journal at

specific intervals (every 50 faxes, 6, 12 or 24

hours, 2 or 7 days). If you set the interval to

Off, you can still print the report by following

the steps in How to print a report on page 66.

The default setting is Every 50 Faxes.

aPress Menu, 2, 4, 2.

bPress a or b to choose an interval.

Press OK.

(If you choose 7 days, the LCD will ask

you to choose the first day for the 7-day

countdown.)

6, 12, 24 hours, 2 or 7 days

The machine will print the report at

the chosen time and then erase all

jobs from its memory. If the

machine's memory becomes full with

200 jobs before the time you chose

has passed, the machine will print

the Journal early and then erase all

jobs from the memory. If you want an

extra report before it is due to print,

you can print it without erasing the

jobs from the memory.

Every 50 Faxes

The machine will print the Journal

when the machine has stored 50

jobs.

cEnter the time to start printing in 24-hour

format.

Press OK.

(For example: enter 19:45 for 7:45 PM.)

dPress Stop/Exit.

Printing Reports 11

Chapter 11

Reports 11

The following reports are available:

How to print a report 11

aPress Menu, 4.

bChoose one of the options below:

Press a or b to choose the report

you want. Press OK.

Enter the number of the report you

want to print. For example, press 2 to

print the Help List.

cPress Black Start.

1.Transmission

Prints a Transmission Verification Report

for your last transmission.

2.Help List

A help list about how to quickly program

your machine.

3.Quick-Dial

Lists names and numbers stored in the

One-Touch and Speed-Dial memory, in

numerical order.

4.Fax Journal

Lists information about the last incoming

and outgoing faxes. (TX: Transmit.)

(RX: Receive.)

5.User Settings

Lists your settings.

Polling lets you set up your machine so other

people can receive faxes from you, but they

pay for the call. It also lets you call somebody

else’s fax machine and receive a fax from it,

so you pay for the call. The polling feature

needs to be set up on both machines for this

to work. Not all fax machines support polling.

Polling receive 12

Polling receive lets you call another fax

machine to receive a fax.

Setup for polling receive 12

aMake sure you are in Fax mode .

bPress Menu, 2, 1, 6.

6.Polling RX

cEnter the fax number you are polling.

dPress Black Start or Color Start.

The LCD shows Dialing.

Sequential polling 12

The machine can request documents from

several fax machines in one operation.

Afterwards, a Sequential Polling Report will

be printed.

aMake sure you are in Fax mode .

bPress Menu, 2, 1, 6.

6.Polling RX

cSpecify the fax machines you want to

poll by using One-Touch, Speed-Dial,

Search, a Group or the dial pad. You

must press OK between each location.

dPress Black Start or Color Start.

The machine polls each number or

Group number in turn for a document.

Press Stop/Exit while the machine is dialing

to cancel the polling process.

To cancel all sequential polling receive jobs,

see Checking and canceling waiting

jobs on page 32.

Polling 12

Chapter 12

Polled transmit

(Black & White only) 12

Polled Transmit is when you set up your

machine to wait with a document so another

fax machine can call and retrieve it.

Setup for polled transmit 12

aMake sure you are in Fax mode .

bLoad your document.

cPress Menu, 2, 2, 6.

6.Polled TX

dPress a or b to choose On (or Off).

Press OK.

1.Doc 2.Memory

eDo one of the following:

Press 1 to leave a paper document

waiting in the ADF.

If you want to use the ADF before the

paper document is polled, you must

cancel the job.

Press 2 to scan the document into

the memory.

fThe LCD shows:

Other Settings

1.Yes 2.No

gPress 2 and press Black Start.

Note

If the document will be stored in the

memory it can be retrieved by any other

fax machine until you delete it from the

memory. (See Checking and canceling

waiting jobs on page 32.)

Section III

Copy III

Making copies 70

How to copy 13

Entering Copy mode 13

Press (Copy) to enter Copy mode.

The default setting is Fax. You can change

the number of seconds or minutes that the

machine stays in Copy mode. (See Mode

Timer on page 19.)

The LCD shows the default copy setting:

1 Copy Ratio

2Quality

3 No of Copies

Making a single copy 13

aMake sure you are in Copy mode .

bLoad your document.

cPress Black Start or Color Start.

Making multiple copies 13

aMake sure you are in Copy mode .

bLoad your document.

cUse the dial pad to enter the number of

copies (up to 99).

dPress Black Start or Color Start.

Note

To sort your copies, press Options or

Copy Options. (See Sorting copies using

the ADF (Black & White

only) on page 74.)

Stop copying 13

To stop copying, press Stop/Exit.

Copy keys 13

When you want to quickly change the copy

settings temporarily for the next copy, use the

Copy keys.

The machine returns to its default settings

one minute after it finishes copying, or if the

mode timer returns the machine to Fax mode.

For more information see Mode

Timer on page 19.

Making copies 13

123

MFC-3360C

FAX-1860C and

FAX-1960C

Making copies

Changing copy quality 13

You can choose from a range of quality

settings. The default setting is Normal.

To temporarily change the quality setting,

follow the instructions below:

aMake sure you are in Copy mode .

bLoad your document.

cUse the dial pad to enter the number of

copies (up to 99).

dDo one of the following:

(MFC-3360C) Press Quality.

(FAX-1860C and FAX-1960C) Press

Copy Options and a or b to

choose Quality.

Press OK.

ePress a or b to choose Normal, Fast

or Best. Press OK.

fPress Black Start or Color Start.

To change the default setting, follow the

instructions below:

aPress Menu, 3, 1.

1.Quality

bPress a or b to choose Normal, Fast

or Best. Press OK.

cPress Stop/Exit.

Enlarging or reducing the

image copied 13

You can select the following enlargement or

reduction ratios:

Custom(25-400%) allows you to enter a

ratio from 25% to 400%.

To enlarge or reduce the next copy follow the

instructions below:

aMake sure you are in Copy mode .

bLoad your document.

cUse the dial pad to enter the number of

copies (up to 99).

dPress Options or Copy Options and

aor b to choose Enlarge/Reduce.

Press OK.

Normal Normal is the recommended mode

for ordinary printouts. This

produces good copy quality with

good copy speed.

Fast Fast copy speed and lowest ink

consumption. Use to save time

printing documents to be proof-

read, large documents or many

copies.

Best Use best mode to copy precise

images such as photographs. This

provides the highest resolution

and the slowest speed.

Press

and a or b to

choose

Enlarge/Reduce

Custom(25-400%)

200%

198% 4"x6"iA4

186% 4"x6"iLTR

142% A5iA4

104% EXEiLTR

100%

97% LTRiA4

93% A4iLTR

83% LGLiA4

78% LGLiLTR

69% A4iA5

50%

Chapter 13

eChoose one of the options below:

Use a or b to choose the

enlargement or reduction ratio you

want. Press OK.

Use a or b to choose

Custom(25-400%). Press OK. Use

the dial pad to enter an enlargement

or reduction ratio from 25% to 400%.

(For example, press 5 3 to enter

53%.) Press OK.

fPress Black Start or Color Start.

Note

Page Layout Options 2 in 1(P), 2 in 1(L),

4 in 1(P) or 4 in 1(L) are not available

with Enlarge/Reduce.

Copy options 13

When you want to quickly change the copy

settings temporarily for the next copy, use the

Options or Copy Options keys.

Note

You can save the copy settings you use

most often by setting them as default. You

can find instructions on how to do this in

the section for each feature.

Press Menu

selection/

Options

Page

Press

Paper Type

Plain Paper

Inkjet Paper

Brother Photo

Other Photo

Transparency

Paper Size

Letter

Legal

4"(W)x 6"(H)

Brightness

- nnonn +74

Stack/Sort

Stack

Sort

Page Layout

Off(1 in 1)

2in1(P)

2in1(L)

4in1(P)

4in1(L)

No. of

Copies

No. of Copies:01

(01-99)

Making copies

Making N in 1 copies 13

The N in 1 copy feature can help you save

paper by letting you copy two or four pages

onto one printed page.

Important 13

Please make sure paper size is set to

Letter or A4.

You cannot use the Enlarge/Reduce

setting with the N in 1.

N in 1 color copies are not available.

(P) means Portrait and (L) means

Landscape.

aMake sure you are in Copy mode .

bLoad your document.

cUse the dial pad to enter the number of

copies (up to 99).

dPress Options or Copy Options and

a or b to select Page Layout.

Press OK.

ePress a or b to select Off(1 in 1),

2in1(P), 2in1(L),

4in1(P), or 4in1(L).

Press OK.

fPress Black Start to scan the

document.

Note

If photo paper is selected as the paper

type setting for N in 1 copies, the images

will be printed as if plain paper had been

selected.

Place your document face down in the

direction shown below:

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

Chapter 13

Sorting copies using the ADF

(Black & White only) 13

You can sort multiple copies. Pages will be

stacked in the order 1 2 3, 1 2 3, 1 2 3, and so

on.

aMake sure you are in Copy mode .

bLoad your document.

cUse the dial pad to enter the number of

copies (up to 99).

dPress Options or Copy Options and

a or b to select Stack/Sort.

Press OK.

ePress a or b to select Sort. Press OK.

fPress Black Start.

Adjusting Brightness,

Contrast and Color 13

Brightness 13

To temporarily change the brightness setting,

follow the instructions below:

aMake sure you are in Copy mode .

bLoad your document.

cUse the dial pad to enter the number of

copies (up to 99).

dPress Options or Copy Options and

a or b to select Brightness.

Press OK.

-nnonn+ e

ePress a or b to make the copy lighter

or darker. Press OK.

fPress Black Start or Color Start.

To change the default setting follow the

instructions below:

aPress Menu, 3, 2.

bPress a or b to make the copy lighter

or darker. Press OK.

cPress Stop/Exit.

Making copies

Contrast 13

Adjust the contrast to help an image look

sharper and more vivid.

To change the default setting follow the

instructions below:

aPress Menu, 3, 3.

3.Contrast

bPress a or b to change the contrast.

Press OK.

cPress Stop/Exit.

Color saturation 13

The color saturation can only be changed

through the default setting.

aPress Menu, 3, 4.

4.Color Adjust

bPress a or b to choose 1.Red,

2.Green or 3.Blue. Press OK.

cPress a or b to change the color

saturation. Press OK.

dChoose one of the options below:

Return to b to select the next color.

Press Stop/Exit.

Paper options 13

Paper type 13

If you are copying on special paper, be sure

to select the type of paper you are using so

you will get the best print quality.

aMake sure you are in Copy mode .

bLoad your document.

cUse the dial pad to enter the number of

copies (up to 99).

dPress Options or Copy Options and

a or b to select Paper Type.

Press OK.

ePress a or b to choose the type of

paper you are using (Plain Paper,

Inkjet Paper, Brother Photo,

Other Photo or Transparency).

Press OK.

fPress Black Start or Color Start.

Note

To change the default paper type setting

see Paper Type on page 19.

Chapter 13

Paper size 13

If copying on paper other than Letter or A4

size, you will need to change the paper size

setting. You can copy on Letter, Legal, A4, A5

or Photo 4"(W) × 6"(H) paper.

aMake sure you are in Copy mode .

bLoad your document.

cUse the dial pad to enter the number of

copies (up to 99).

dPress Options or Copy Options and

a or b to select Paper Size.

Press OK.

ePress a or b to choose the size of

paper you are using Letter, Legal,

A4, A5 or 4"(W)x 6"(H).

Press OK.

fPress Black Start or Color Start.

Note

To change the default paper type setting

see Paper Size on page 19.

Section IV

Software IV

Software features (MFC-3360C only) 78

The CD-ROM includes the Software User’s

Guide for features available when connected

to a computer (for example, printing and

scanning). The guide has easy to use links

that, when clicked, will take you directly to a

particular section.

You can find information on these features:

Printing

Scanning

ControlCenter3 (for Windows®)

ControlCenter2 (for Macintosh®)

Remote Setup

Faxing from your computer

How to read the HTML User’s Guide 14

This is a quick reference for using the HTML

User’s Guide.

(For Windows®)

Note

If you have not installed the software, see

Viewing Documentation on page 2.

aFrom the Start menu, point to Brother,

MFC-3360C from the programs group,

then click User’s Guide.

bClick Software User’s Guide from the

top menu.

cClick the heading you would like to read

from the list at the left of the window.

(For Macintosh®)

aMake sure your Macintosh® is turned

on. Insert the Brother CD-ROM into your

CD-ROM drive.

bDouble-click your Documentation icon.

cDouble-click your language folder and

then double-click the top page of the

HTML file.

dClick SOFTWARE USER’S GUIDE in

the top menu, and then click the heading

you would like to read from the list at the

left of the window.

Software features (MFC-3360C

only) 14

Section V

Appendixes V

Safety and Legal 80

Troubleshooting and Routine Maintenance 90

Menu and Features 111

Specifications 122

Glossary 132

Choosing a location A

Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put

the machine near a telephone wall jack and a standard AC power outlet. Choose a location where

the temperature remains between 50°F and 95°F (10° and 35°C).

CAUTION

• Avoid placing your machine in a high-traffic area.

• Avoid placing your machine on a carpet.

• DO NOT put the machine near heaters, air conditioners, refrigerators, medical equipment,

chemicals or water.

• DO NOT expose the machine to direct sunlight, excessive heat, moisture, or dust.

• DO NOT connect your machine to electrical outlets controlled by wall switches or automatic

timers.

• Disruption of power can wipe out information in the machine's memory.

• Do not connect your machine to electrical outlets on the same circuit as large appliances or

other equipment that might disrupt the power supply.

•Avoid interference sources, such as speakers or the base units of non-Brother cordless

phones.

Safety and Legal A

Safety and Legal

To use the machine safely A

Please keep these instructions for later reference and read them before attempting any

maintenance.

Note

(FAX-1960C only)

If there are faxes in the machine's memory you need to print them or save them before unplug

the machine from the AC power outlet for more than 24 hours. (To print the faxes in memory,

see Transferring faxes to another fax machine on page 98.)

WARNING

There are high voltage electrodes inside the machine. Before you clean the inside of the

machine, make sure you have unplugged the telephone line cord first and then the power cord

from the AC power outlet. Doing this will prevent an electrical shock.

DO NOT handle the plug with wet hands. Doing this may cause an electrical shock.

Always make sure the plug is fully inserted.

DO NOT pull in the middle of the AC power cord. Doing this might cause an electrical shock.

DO NOT put your hands on the edge of the machine under the panel cover or touch the

document feed rollers. Doing this may cause injury.

DO NOT touch the paper feed roller. Doing this may cause injury.

Safety and Legal

DO NOT touch the area shaded in the illustration. Doing this may cause injury.

When moving the machine you must lift it from the base, by placing a hand at each side of the

unit as shown in the illustration.

If the machine becomes hot, releases smoke or generates any strong smells, immediately

unplug the machine from the AC power outlet. Call Brother Customer Service. (See Brother

numbers on page i.)

If metal objects, water or other liquids get inside the machine, immediately unplug the machine

from the AC power outlet. Call Brother Customer Service. (See Brother numbers on page i.)

WARNING

• Use caution when installing or modifying telephone lines. Never touch telephone wires or

terminals that are not insulated unless the telephone line has been unplugged at the wall

jack. Never install telephone wiring during a lightning storm. Never install a telephone wall

jack in a wet location.

• This product must be installed near an AC power outlet that is easily accessible. In case of

an emergency, you must unplug the power cord from the AC power outlet to shut off the

power completely.

• Always make sure the plug is fully inserted.

•To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line

cord.

CAUTION

Lightning and power surges can damage this product! We recommend that you use a quality

surge protection device on the AC power line and on the telephone line, or unplug the cords

during a lightning storm.

WARNING

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to

reduce the risk of fire, electric shock and injury to people, including the following:

1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink

or washing machine, in a wet basement or near a swimming pool.

2 Avoid using this product during an electrical storm. There may be a remote risk of electric

shock from lightning.

3 DO NOT use this product to report a gas leak in the vicinity of the leak.

4Use only the power cord provided with the machine.

Important safety instructions A

1 Read all of these instructions.

2 Save them for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall outlet before cleaning the inside of the machine. Do not use

liquid or aerosol cleaners. Use a damp cloth for cleaning.

Safety and Legal

5 Do not use this product near water.

6 Do not place this product on an unstable cart, stand, or table. The product may fall, causing

serious damage to the product.

7 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To

ensure reliable operation of the product and to protect it from overheating, these openings

must not be blocked or covered. The openings should never be blocked by placing the product

on a bed, sofa, rug, or other similar surface. This product should never be placed near or over

a radiator or heater. This product should never be placed in a built-in installation unless proper

ventilation is provided.

8 This product should be operated from the type of power source indicated on the label. If you

are not sure of the type of power available, call your dealer or local power company.

9 Use only the power cord supplied with this machine.

10 Do not allow anything to rest on the power cord. Do not place this product where people can

walk on the cord.

11 If an extension cord is used with this product, make sure that the total ampere ratings of the

products plugged into the extension cord do not exceed the extension cord ampere rating.

Also, make sure that the total of all products plugged into the AC power outlet does not exceed

15 amperes (USA only).

12 Do not place anything in front of the machine that will block received faxes. Do not place

anything in the path of received faxes.

13 Wait until pages have exited the machine before picking them up.

14 Never push objects of any kind into this product through cabinet slots, since they may touch

dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never

spill liquid of any kind on the product. Do not attempt to service this product yourself because

opening or removing covers may expose you to dangerous voltage points and other risks and

may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the

location of your nearest Brother Authorized Service Center, please call the following:

In USA: 1-800-284-4357

In Canada: 1-877-BROTHER

15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized

Service Personnel under the following conditions:

When the power cord is damaged or frayed.

If liquid has been spilled into the product.

If the product has been exposed to rain or water.

If the product does not operate normally when the operating instructions are followed,

adjust only those controls that are covered by the operating instructions. Improper

adjustment of other controls may result in damage and will often require extensive work by

a qualified technician to restore the product to normal operation.

If the product has been dropped or the cabinet has been damaged.

If the product exhibits a distinct change in performance, indicating a need for service.

16 To protect your product against power surges, we recommend the use of a power protection

device (Surge Protector).

17 To reduce the risk of fire, electric shock and injury to people, note the following:

Do not use this product near appliances that use water, a swimming pool, or in a wet

basement.

Do not use the machine during an electrical storm (there is the remote possibility of an

electrical shock) or to report a gas leak in the vicinity of the leak.

18 Caution - To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord.

Standard telephone and FCC Notices (These notices are in effect

on models sold and used in the United States only) A

This equipment is hearing-aid compatible.

When programming emergency numbers or making test calls to emergency numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call before hanging

up.

Perform these activities in the off-peak hours, such as early morning or late evening.

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the

ACTA. On the backside of this equipment is a label that contains, among other information, a

product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided

to the telephone company.

You may safely connect this equipment to the telephone line by means of a standard modular jack,

USOC RJ11C.

A plug and jack used to connect this equipment to the premises wiring and telephone network

must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A

compliant telephone cord and modular plug is provided with this product. It is designed to be

connected to a compatible modular jack that is also compliant. See installation instructions for

details.

The REN is used to determine the number of devices that may be connected to a telephone line.

Excessive RENs on a telephone line may result in the devices not ringing in response to an

incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be

certain of the number of devices that may be connected to a line, as determined by the total RENs,

contact the local telephone company. For products approved after July 23, 2001, the REN for this

product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits

represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier

products, the REN is separately shown on the label.

If this equipment causes harm to the telephone network, the telephone company will notify you in

advance that temporary discontinuance of service may be required. But if advance notice isn't

practical, the telephone company will notify the customer as soon as possible. Also, you will be

advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures

that could affect the operation of the equipment. If this happens the telephone company will

provide advance notice in order for you to make necessary modifications to maintain uninterrupted

service.

Safety and Legal

If trouble is experienced with this equipment, for repair or warranty information, please contact

Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to

the telephone network, the telephone company may request that you disconnect the equipment

until the problem is resolved.

Connection to party line service is subject to state tariffs. Contact the state public utility

commission, public service commission or corporation commission for information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the

installation of this equipment does not disable your alarm equipment. If you have questions about

what will disable alarm equipment, call your telephone company or a qualified installer.

If you are not able to solve a problem with your machine, call Brother Customer Service. (See

Brother numbers on page i.)

WARNING

For protection against the risk of electrical shock, always disconnect all cables from the wall

outlet before servicing, modifying or installing the equipment.

This equipment may not be used on coin service lines provided by the telephone company or

connected to party lines.

Brother cannot accept any financial or other responsibilities that may be the result of your use

of this information, including direct, special or consequential damages. There are no warranties

extended or granted by this document.

This machine has been certified to comply with FCC standards, which are applied to the USA

only.

Federal Communications Commission (FCC) Declaration of

Conformity (USA only) A

declares, that the products

Product Name: MFC-3360C, FAX-1860C and FAX-1960C

comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This

device may not cause harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct the interference by one or more of the following

measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

Call the dealer or an experienced radio/TV technician for help.

IMPORTANT

Changes or modifications not expressly approved by Brother Industries, Ltd. could void the

user's authority to operate the equipment.

Industry Canada Compliance Statement (Canada only) A

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Responsible Party: Brother International Corporation

100 Somerset Corporate Boulevard

Bridgewater, NJ 08807-0911 USA

TEL: (908) 704-1700

ederal Communications Commission (FCC) RF Exposure manual Statement (USA only)

This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter

This equipment complies with FCC radiation exposure limits set forth for uncontrolled equipment and

eets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65. This equipment

hould be installed and operated with at least 20cm and more between the radiator and person’s body

(

excluding extremities: hands, wrists, feet and legs).

Safety and Legal

Legal limitations for copying A

Color reproductions of certain documents are illegal and may result in either criminal or civil

liability. This memorandum is intended to be a guide rather than a complete listing of every

possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular

questionable documents.

The following documents issued by the United States/Canadian Government or any of its

Agencies may not be copied:

Money

Bonds or other certificates of indebtedness

Certificates of Deposit

Internal Revenue Stamps (canceled or uncanceled)

Selective Service or draft papers

Passports

United States/Canadian Postage Stamps (canceled or uncanceled)

Food Stamps

Immigration Papers

Checks or drafts drawn by Governmental agencies

Identifying badges or insignias

Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use.’

Multiple copies would indicate improper use.

Works of art should be considered the equivalent of copyrighted works.

Licenses and Certificates of Title to motor vehicles may not be copied under certain

state/provincial laws.

Trademarks A

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.

Macintosh and TrueType are registered trademarks of Apple Computer, Inc.

PaperPort is a registered trademark of ScanSoft, Inc.

Presto! PageManager is a registered trademark of NewSoft Technology Corporation.

Each company whose software title is mentioned in this manual has a Software License

Agreement specific to its proprietary programs.

All other brand and product names mentioned in this User's Guide and the Software User's

Guide are registered trademarks of their respective companies.

Troubleshooting B

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made

from within that country.

If you think there is a problem with your machine, check the chart below and follow the

troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother

Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at

http://solutions.brother.com.

If you are having difficulty with your machine B

Troubleshooting and Routine

Maintenance B

Printing

Difficulty Suggestions

No printout Check the interface cable or wireless connection on both the machine and your

computer. (See the Quick Setup Guide.)

Check that the machine is plugged in and that the On/Off key is on.

One or more ink cartridges are empty. (See Replacing the ink

cartridges on page 101.)

Check to see if the LCD is showing an error message. (See Error

messages on page 95.)

Check that the correct printer driver has been installed and chosen.

Make sure the machine is online. Click Start and then Printers and Faxes. Right-

click and choose ‘Brother MFC-XXXX’ (where XXXX is your model name), and

make sure that ‘Use Printer Offline’ is unchecked.

Troubleshooting and Routine Maintenance

Poor printing quality Check the print quality. (See Checking the print quality on page 107.)

Make sure the Printer Driver or Paper Type setting in the menu matches the type

of paper you are using. (See Printing for Windows® or Printing and Faxing for

Macintosh® in the Software User's Guide on the CD-ROM and Paper

Type on page 19.)

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

The expiration date written on the cartridge package has passed. (Cartridges

stay usable for up to two years if kept in their original packaging.)

The ink cartridge was in your machine over six months.

The ink cartridge may not have been stored properly before use.

Try using the recommended types of paper. (See Acceptable paper and other

media on page 9.)

The recommended environment for your machine is between 68° F to 91° F (20°

C to 33° C).

White horizontal lines appear in

text or graphics.

Clean the print head. (See Cleaning the print head on page 106.)

Try using the recommended types of paper. (See Acceptable paper and other

media on page 9.)

The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 106.)

Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignment on page 108.)

Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide

is adjusted correctly. (See Loading paper and other media on page 13.)

Make sure the Lower Jam Clear Cover is set properly.

Smudged stain at the top center of

the printed page.

Make sure the paper is not too thick or curled. (See Acceptable paper and other

media on page 9.)

Printing appears dirty or ink seems

to run.

Make sure you are using the proper types of paper. (See Acceptable paper and

other media on page 9.) Don't handle the paper until the ink is dry.

Stains appear on the reverse side

or at the bottom of the page.

Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer

platen on page 105.)

Make sure you are using the paper support flap. (See Loading paper and other

media on page 13.)

There are some dense lines. Check Reverse Order in the Basic tab of the printer driver.

The printouts are wrinkled. In the printer driver Basic tab, click the Settings, and uncheck the

Bi-Directional Printing.

Cannot perform ‘2 in 1 or 4 in 1’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time. Try the other quality settings in the printer

driver Basic tab. Also, click the Settings tab, and make sure you uncheck

Color Enhancement (True2Life®).

Turn the borderless feature off. Borderless printing is slower than normal printing.

(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software

User's Guide on the CD-ROM.)

Printing (Continued)

Difficulty Suggestions

Machine feeds multiple pages Make sure the paper is loaded properly in the paper tray. (See Loading paper and

other media on page 13.)

Check that more than two types of paper are not loaded in the paper tray at any

one time.

Printed pages are not stacked

neatly.

Make sure you are using the paper support flap. (See Loading paper and other

media on page 13.)

Printed pages double-feed and

cause a paper jam.

Close the output paper tray cover and slide it forword, then push the paper tray

firmly back into the machine. While holding the paper tray in place, pull out the

paper support until it clicks and unfold the paper support flap. (See the illustrations

in Loading paper and other media on page 14.)

Machine does not print from Paint

Brush.

Try setting the Display setting to ‘256 colors.’

Machine does not print from Adobe

Illustrator.

Try to reduce the print resolution. (See Printing in the Software User's Guide on

the CD-ROM.)

The machine cannot print full

pages of a document.

Out of Memory message

occurs.

Reduce the printing resolution. (See Printing in the Software User's Guide on the

CD-ROM.)

Reduce the complexity of your document and try again. Reduce the graphic

quality or the number of font sizes within your application software.

Printing Received Faxes

Difficulty Suggestions

Condensed print and white streaks

across the page or the top and

bottom of sentences are cut off.

You probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again.

Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another fax machine.

Received color fax prints only in

black and white.

Replace the color ink cartridges that are empty or nearly empty, and then ask the

other person to send the color fax again. (See Replacing the ink

cartridges on page 101.)

Left and Right margins are cut off or

a single page is printed on two

pages.

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 38.)

Phone Line or Connections

Difficulty Suggestions

Dialing does not work. (No dial

tone)

Check that the machine is plugged in and switched on.

Check all line cord connections.

(Canada only) Change Tone/Pulse setting. (See Quick Setup Guide.)

Lift the external phone's handset, (or the machine's handset or cordless handset

if available), and then dial the number to send a manual fax. Wait to hear fax

receiving tone before pressing Black Start or Color Start.

The machine does not answer

when called.

Make sure the machine is in the correct receiving mode for your setup. (See

Receive modes on page 34.) Check for a dial tone. If possible, call your machine

to hear it answer. If there is still no answer, check the telephone line cord

connection. If there is no ringing when you call your machine, ask your telephone

company to check the line.

Printing (Continued)

Difficulty Suggestions

Troubleshooting and Routine Maintenance

Receiving Faxes

Difficulty Suggestions

Cannot receive a fax Check all line cord connections.

Make sure the machine is in the correct receiving mode for your setup. (See

Receive modes on page 34.)

If you often have interference on the phone line, try changing the menu setting of

Compatibility to Basic or Normal. (See Phone line interference on page 101.)

Sending Faxes

Difficulty Suggestions

Cannot send a fax Check all line cord connections.

Make sure that the Fax key is illuminated. (See Entering Fax

mode on page 28.)

Check all line cord connections.

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See

Reports on page 66.)

Make sure the panel cover is completely closed.

Transmission Verification Report

says ‘Result:NG’ or

‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get ‘Result:NG’ on the Transmission

Verification Report, your machine may be out of memory. If the problem continues,

ask the telephone company to check your phone line.

If you often get transmission errors due to possible interference on the phone line,

try changing the menu setting of Compatibility to Basic. (See Phone line

interference on page 101.)

Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See Cleaning the scanner on page 105.)

Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning

the scanner on page 105.)

Handling Incoming Calls

Difficulty Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Easy Receive is set to on, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy

Receive on page 37.)

Sending a fax call to the machine. If you answered at the machine, press Black Start and hang up at once. If you

answered on an external or extension phone, press your Fax Receive Code

(default setting is l51). When your machine answers, hang up.

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or

other custom feature on a single phone line with your machine, it may create a

problem sending or receiving faxes.

For example: If you subscribe to Call Waiting or some other custom service and

its signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature

should help overcome this problem. This condition is related to the telephone

system industry and is common to all devices that send and receive information

on a single, shared line with custom features. If avoiding a slight interruption is

crucial to your business, a separate phone line with no custom features is

recommended.

Menu Setting Difficulty

Difficulty Suggestions

The machine beeps when you try to

access the Setup Receive menu. If the Fax key is not illuminated, press it to turn on Fax mode. The Setup

Receive setting is available only when the machine is in Fax mode.

Copying Difficulty

Difficulty Suggestions

Cannot make a copy Make sure that the Copy key is illuminated. (See Entering Copy

mode on page 70.)

Make sure the panel cover is completely closed.

Vertical streaks appear in copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the

scanner on page 105.)

Scanning Difficulty (MFC-3360C only)

Difficulty Suggestions

Cannot scan Make sure the panel cover is completely closed.

TWAIN/WIA errors appear while

scanning.

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

PaperPort®SE with OCR, click File, Scan and choose the Brother TWAIN/WIA

driver.

Software Difficulty

Difficulty Suggestions

Cannot install software or print Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

‘Device Busy’ Make sure the machine is not showing an error message on the LCD.

Handling Incoming Calls (Continued)

Difficulty Suggestions

Troubleshooting and Routine Maintenance

Error messages B

As with any sophisticated office product, errors may occur. If this happens, your machine identifies

the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers

latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message Cause Action

Change Unable XX

Clean Unable XX

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the Upper Clear Jam Cover and remove

any foreign objects inside the machine. If the

error message continues, see Transferring your

faxes or Fax Journal report on page 97 before

disconnecting the machine so you will not lose

any important messages. Then, disconnect the

machine from the power for several minutes and

then reconnect it.

Comm.Error Poor phone line quality caused a

communication error.

Send the fax again or connect the machine to

another telephone line. If the problem continues,

call the telephone company and ask them to

check your phone line.

Cover Open

Close all covers

The Upper Jam Clear Cover is not

closed completely.

Open the Upper Jam Clear Cover and then close

it again.

The ink cartridge cover is not

closed completely.

Firmly close the ink cartridge cover until it clicks.

Data Remaining

Print data is left in the machine's

memory.

Re-start printing from your computer.

Print data is left in the machine's

memory. The USB cable was

unplugged while the computer was

sending the data to the machine.

Press Stop/Exit. The machine will cancel the

job and clear it from the memory. Try to print

again.

Disconnected The other person or other person's

fax machine stopped the call.

Try to send or receive again.

Document Jam The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See Using the ADF on page 8.

See Document jam on page 98.

The panel cover is open. Close the panel cover and press Stop/Exit.

DR Mode in Use

The machine is set to Distinctive

Ring mode. You cannot change the

Receive Mode from Manual to

another mode.

Set Distinctive Ring to off. (See Turning off

Distinctive Ring on page 43.)

High Temperature

The print head is too warm. Allow the machine to cool down.

Init Unable XX

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the Upper Jam Clear Cover and remove

any foreign objects inside the machine. If the

error message continues, see Transferring your

faxes or Fax Journal report on page 97 before

disconnecting the machine so you will not lose

any important messages. Then, disconnect the

machine from the power for several minutes and

then reconnect it.

Ink Empty One or more of the ink cartridges is

empty. The machine will stop all

print operations. While memory is

available, black and white faxes will

be stored in the memory. If a

sending machine has a color fax,

the machine's ‘handshake’ will ask

that the fax be sent as black and

white. If the sending machine has

the ability to convert it, the color fax

will be stored in the memory as a

black and white fax.

Replace the ink cartridges. (See Replacing the

ink cartridges on page 101.)

Low Temperature

The print head is too cold. Allow the machine to warm up.

Near Empty One or more of the ink cartridges

are running out of ink. If a sending

machine has a color fax, the

machine's ‘handshake’ will ask that

the fax be sent as black and white.

If the sending machine has the

ability to convert it, the color fax will

be received into memory as a black

and white fax.

Order a new ink cartridge. (See Ordering

accessories and supplies on page iii.)

No Caller ID You have not subscribed to the

Caller ID service from your

telephone company.

If you want to use the Caller ID feature call your

telephone company. (See Caller ID on page 43.)

No Cartridge An ink cartridge is not installed

properly.

Take out the ink cartridge and put it in again

seating it properly. (See Replacing the ink

cartridges on page 101.)

No Paper Fed The machine is out of paper or

paper is not properly loaded in the

paper tray.

Do one of the following:

Refill the paper in the paper tray, and then

press Black Start or Color Start.

Remove the paper and load it again and then

press Black Start or Color Start.

The paper is jammed in the

machine.

See Printer jam or paper jam on page 99.

No Response/Busy

The number you dialed does not

answer or is busy.

Verify the number and try again.

Not Registered

You tried to access a Speed Dial

number that is not programmed.

Set up the Speed Dial number. (See Storing

Speed-Dial numbers on page 52.)

Error Message Cause Action

Troubleshooting and Routine Maintenance

Transferring your faxes or Fax

Journal report B

If the LCD shows:

Change Unable XX

Clean Unable XX

Init Unable XX

Print Unable XX

Scan Unable XX

Tel Disabled

We recommend transferring your faxes to

another fax machine. (See Transferring faxes

to another fax machine on page 98.)

You can also transfer the Fax Journal report

to see if there are any faxes you need to

transfer. (See Transferring Fax Journal report

to another fax machine on page 98.)

Note

If there is an error message on the

machine's LCD, after the faxes have been

transferred, disconnect the machine from

the power source for several minutes, and

then reconnect it.

Out of Memory The machine's memory is full. Fax sending or copy operation in progress

Press Stop/Exit and wait until the other

operations in progress finish and then try again.

Printing operation in progress

Reduce print resolution. (For details, see

Printing in the Software User's Guide on the

CD-ROM.)

Paper Jam Paper is jammed in the machine. Open the upper and lower jam clear covers (at

the back of the machine) and remove the

jammed paper. (See Printer jam or paper

jam on page 99.)

Print Unable XX

Scan Unable XX

Tel Disabled

(FAX-1960C only)

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the upper jam clear cover and remove any

foreign objects inside the machine.

(MFC-3360C and FAX-1860C) If the error

message continues, see Transferring your faxes

or Fax Journal report on page 97 before

disconnecting the machine so you will not lose

any important messages. Then, disconnect the

machine from the power for several minutes and

then reconnect it.

(FAX-1960C) Disconnect the machine from the

power for several minutes, then reconnect it.

(The machine can be turned off for

approximately 24 hours without losing faxes

stored in the memory.)

Wrong Paper Size

Paper is not the correct size. Load the correct size of paper (Letter, Legal or

A4), and then press Black Start or Color Start.

Error Message Cause Action

Transferring faxes to another fax

machine B

If you have not set up your Station ID, you

cannot enter fax transfer mode.

aPress Stop/Exit to interrupt the error

temporarily.

bPress Menu, 9, 0, 1.

cDo one of the following:

If the LCD shows No Data, there

are no faxes left in the machine's

memory.

Press Stop/Exit.

If the LCD shows Enter Fax No.,

enter the fax number to which faxes

will be forwarded.

dPress Black Start.

Transferring Fax Journal report to

another fax machine B

If you have not set up your Station ID, you

cannot enter fax transfer mode.

aPress Menu 9, 0, 2.

bEnter the fax number to which Fax

Journal report will be forwarded.

cPress Black Start.

Document jam B

Documents can jam if they are not inserted or

fed properly, or if they are too long. Follow the

steps below to clear a document jam.

Document is jammed inside the front

of the machine B

aTake out any paper from the ADF that is

not jammed.

bPull the jammed document (1) out

toward the front of the machine.

cPress Stop/Exit.

Document is jammed inside the panel

cover B

aTake out any paper from the ADF that is

not jammed.

bOpen the panel cover.

cPull the jammed document out.

dClose the panel cover.

ePress Stop/Exit.

Troubleshooting and Routine Maintenance

Printer jam or paper jam B

Take out the jammed paper depending on

where it is jammed in the machine.

aPull the paper tray (1) out of the

machine.

bPull out the jammed paper (1).

cReset the machine by opening the

Upper Jam Clear Cover and then

closing it.

If you cannot remove the jammed

paper from the front of the machine,

or the error message still appears on

the LCD after you have removed the

jammed paper, please go to the next

step.

dRemove the Lower Jam Clear Cover (1)

from the back of the machine. Pull the

jammed paper out of the machine.

ePut the Lower Jam Clear Cover back on.

Make sure the cover is set properly.

100

fOpen the Upper Jam Clear Cover (1).

Make sure that there is no jammed

paper left in the corners of the machine.

Note

If the paper is jammed under the print

head, unplug the machine from the power

source, and then move the print head to

take out the paper.

gClose the Upper Jam Clear Cover.

hPush the paper tray firmly back into the

machine. While holding the paper tray in

place, pull out the paper support until it

clicks and unfold the paper support.

(See the illustrations in Loading paper

and other media on page 13.)

Dial Tone B

Setting the dial tone to Detection will shorten

the dial detect pause.

a(MFC-3360C and FAX-1960C) Press

Menu, 0, 5.

(FAX-1860C) Press Menu, 0, 4.

bPress a or b to choose Detection or

No Detection.

Press OK.

cPress Stop/Exit.

Troubleshooting and Routine Maintenance

101

Phone line interference B

If you are having problems sending or

receiving a fax due to possible interference

on the phone line, we recommend that you

adjust the Equalization for compatibility to

reduce the modem speed for fax operations.

aPress Menu, 2, 0, 2.

bPress a or b to choose Normal (or

Basic).

Basic reduces the modem speed to

9600 bps. Unless interference is a

recurring problem on your phone

line, you may prefer to use it only

when needed.

Normal sets the modem speed at

14400 bps. (Default)

Press OK.

cPress Stop/Exit.

Note

When you change the compatibility to

Basic, the ECM feature is only available

for color fax sending.

Routine maintenance B

Replacing the ink cartridges B

Your machine is equipped with an ink dot

counter. The ink dot counter automatically

monitors the level of ink in each of the 4

cartridges. When the machine detects an ink

cartridge is running out of ink, the machine

will tell you with a message on the LCD.

The LCD will tell you which ink cartridge is low

or needs replacing. Be sure to follow the LCD

prompts to replace the ink cartridges in the

correct order.

Even though the machine tells you that an ink

cartridge is empty, there will be a small

amount of ink left in the ink cartridge. It is

necessary to keep some ink in the ink

cartridge to prevent air from drying out and

damaging the print head assembly.

aOpen the ink cartridge cover.

If one or more ink cartridges are empty,

for example Black, the LCD shows

Ink Empty Black and

Replace Ink.

bPull the lock release levers down and

take out the ink cartridges for the color

shown on the LCD.

102

cOpen the new ink cartridge bag for the

color shown on the LCD, and then take

out the ink cartridge.

dRemove the protective yellow cap (1).

Improper Setup

DO NOT touch the area shown in the

illustration below.

Note

If the protective yellow caps come off

when you open the bag, the cartridge will

not be damaged.

eEach color has its own correct position.

Insert the ink cartridge in the direction of

the arrow on the label.

fLift each lock release lever and gently

push it until it clicks, and then close the

ink cartridge cover.

gIf you replaced an ink cartridge, the LCD

may ask you to verify that it was a brand

new one. (For example,

Did You Change Blck?) For each

new cartridge you installed, press 1

(Yes) to automatically reset the ink dot

counter for that color. If the ink cartridge

you installed is not a brand new one, be

sure to press 2 (No).

If you wait until the LCD shows

Near Empty or Ink Empty, the

machine will automatically reset the ink

dot counter.

Note

If the LCD shows No Cartridge after

you install the ink cartridges, check that

the ink cartridges are installed properly.

brother

XXXX

Troubleshooting and Routine Maintenance

103

WARNING

If ink gets in your eyes, wash them out with

water at once and call a doctor if you are

concerned.

CAUTION

Brother strongly recommends that you do

not refill the ink cartridges provided with

your machine. We also strongly

recommend that you continue to use only

Genuine Brother Brand replacement ink

cartridges. Use or attempted use of

potentially incompatible ink and/or

cartridges in the Brother machine may

cause damage to the machine and/or may

result in unsatisfactory print quality. Our

warranty coverage does not apply to any

problem that is caused by the use of

unauthorized third party ink and/or

cartridges. To protect your investment and

obtain premium performance from the

Brother machine, we strongly recommend

the use of Genuine Brother Supplies.

DO NOT take out ink cartridges if you do

not need to replace them. If you do so, it

may reduce the ink quantity and the

machine will not know the quantity of ink left

in the cartridge.

DO NOT touch the cartridge insertion slots.

If you do so, the ink may stain your skin.

If ink stains your skin or clothing, wash with

soap or detergent at once.

If you mix the colors by installing an ink

cartridge in the wrong position, clean the

print head several times after correcting the

cartridge installation.

Once you open an ink cartridge, install it in

the machine and use it up within six months

of installation. Use unopened ink cartridges

by the expiration date written on the

cartridge package.

DO NOT dismantle or tamper with the ink

cartridge; this can cause the ink to leak out

of the cartridge.

104

Cleaning the outside of the

machine B

CAUTION

Use neutral detergents. Cleaning with

volatile liquids such as thinner or benzine

will damage the outside surface of the

machine.

DO NOT use cleaning materials that

contain ammonia.

DO NOT use isopropyl alcohol to remove

dirt from the control panel. It may crack the

panel.

Clean the outside of the machine as

follows: B

aPull the paper tray (1) completely out of

the machine.

bWipe the outside of the machine with a

soft cloth to remove dust.

cRemove anything that is stuck inside the

paper tray.

dLift the output paper tray cover and wipe

the inside and outside of the paper tray

with a soft cloth to remove dust.

eClose the output paper tray cover and

put the paper tray firmly back in the

machine.

Troubleshooting and Routine Maintenance

105

Cleaning the scanner B

aUnplug the machine, open the panel

cover (1). Clean the white bar (2) and

the glass strip (3) with isopropyl alcohol

on a soft lint-free cloth.

Cleaning the machine printer

platen B

WARNING

Unplug the machine from the AC power

outlet before cleaning the printer platen (1).

If ink is scattered on or around the printer

platen, wipe it off with a soft, dry, lint-free

cloth.

aClean the machine printer platen (1).

106

Cleaning the paper pick-up

roller B

aPull the paper tray completely out of the

machine.

bUnplug the machine from the AC power

outlet and remove the Lower Jam Clear

Cover (1).

cClean the Paper Pick-up Roller (1) with

isopropyl alcohol on a cotton swab.

dPut the Lower Jam Clear Cover back on.

Make sure the cover is set properly.

ePut the paper tray firmly back in the

machine.

fRe-connect the power cord.

Cleaning the print head B

To ensure good print quality, the machine will

regularly clean the print head. You can start

the cleaning process manually if needed.

Clean the print head and ink cartridges if you

get a horizontal line in the text or graphics on

your printed pages. You can clean Black only,

three colors at a time

(Yellow/Cyan/Magenta), or all four colors at

once.

Cleaning the print head consumes ink.

Cleaning too often uses ink unnecessarily.

CAUTION

DO NOT touch the print head. Touching the

print head may cause permanent damage

and may void the print head's warranty.

aPress Ink.

bPress a or b to choose Cleaning.

Press OK.

cPress a or b to choose Black, Color

or All.

Press OK.

The machine cleans the print head.

When cleaning is finished, the machine

will go back to standby mode

automatically.

Note

If you clean the print head at least five

times and the print has not improved, call

Brother Customer Service. (See Brother

numbers on page i.)

Troubleshooting and Routine Maintenance

107

Checking the print quality B

If faded or streaked colors and text appear on

your output, some of the nozzles may be

clogged. You can check this by printing the

Print Quality Check Sheet and looking at the

nozzle check pattern.

aPress Ink.

bPress a or b to choose Test Print.

Press OK.

cPress a or b to choose

Print Quality.

Press OK.

dPress Color Start.

The machine begins printing the Print

Quality Check Sheet.

eCheck the quality of the four color blocks

on the sheet.

Is Quality OK?

1.Yes 2.No

fDo one of the following:

If all lines are clear and visible, press

1 to choose Yes, and go to step j.

If you can see missing short lines as

shown below, press 2 to choose No.

gThe LCD asks you if the print quality is

OK for black and three colors.

Black OK?

1.Yes 2.No

Press 1 (Yes) or 2 (No).

hThe LCD asks you if you want to start

cleaning.

Start Cleaning?

1.Yes 2.No

Press 1 (Yes).

The machine starts cleaning the print

head.

iAfter cleaning is finished, press Color

Start.

The machine starts printing the Print

Quality Check Sheet again and then

return to e.

jPress Stop/Exit.

If you repeat this procedure at least five

times and the print quality is still poor,

replace the ink cartridge for the clogged

color.

After replacing the ink cartridge, check

the print quality. If the problem still

exists, repeat the cleaning and test print

procedures at least five times for the

new ink cartridge. If ink is still missing,

call Brother Customer Service. (See

Brother numbers on page i.)

CAUTION

DO NOT touch the print head. Touching the

print head may cause permanent damage

and may void the print head's warranty.

Note

OK Poor

When a print head

nozzle is clogged

the printed sample

looks like this.

After the print head

nozzle is cleaned,

the horizontal lines

are gone.

108

Checking the printing

alignment B

You may need to adjust the printing

alignment after transporting the machine if

your printed text becomes blurred or images

become faded.

aPress Ink.

bPress a or b to choose Test Print.

Press OK.

cPress a or b to choose Alignment.

Press OK.

dPress Black Start or Color Start.

The machine starts printing the

Alignment Check Sheet.

Is Alignment OK?

1.Yes 2.No

eCheck the 600 dpi and 1200 dpi test

prints to see if number 5 most closely

matches number 0.

If the number 5 sample of both the

600 dpi and 1200 dpi are the best

matches, press 1 (Yes) to finish

Alignment Check, and go to step h.

If another test print number is a

better match for either 600 dpi or

1200 dpi, press 2 (No) to choose it.

fFor 600 dpi, press the number of the test

print that most closely matches the

number 0 sample (1-8).

600dpi Adjust

Select Best # 5

gFor 1200 dpi, press the number of the

test print that most closely matches the

number 0 sample (1-8).

1200dpi Adjust

Select Best # 5

hPress Stop/Exit.

Checking the ink volume B

You can check the ink that is left in the

cartridge.

aPress Ink.

bPress a or b to choose Ink Volume.

Press OK.

The LCD shows the ink volume.

Ink Volume e

BK:-nnnonnn+

cPress a or b to choose the color you

want to check.

dPress Stop/Exit.

Note

You can check the ink volume from your

computer. (See Printing for Windows® or

Printing and Faxing for Macintosh® in the

Software User's Guide on the CD-ROM.)

Troubleshooting and Routine Maintenance

109

Machine Information B

Checking the serial number B

You can see the machine’s serial number on

the LCD.

aPress Menu, 5, 1.

1.Serial No.

bPress OK.

XXXXXXXXX

cPress Stop/Exit.

Packing and shipping

the machine B

When you transport the machine, use the

packing materials that came with your

machine. If you do not pack the machine

properly, you could void your warranty.

CAUTION

It is important to allow the machine to ‘park’

the print head after a print job. Listen

carefully to the machine before unplugging

it to make sure that all mechanical noise

has stopped. Not allowing the machine to

finish this parking process may lead to print

problems and possible damage to the print

head.

aOpen the ink cartridge cover.

bPull the lock release levers down and

take out all the ink cartridges.

cInstall the yellow protective part, lift each

lock release lever and push it until it

clicks, and then close the ink cartridge

cover.

110

CAUTION

If you are not able to find the yellow

protective part, DO NOT remove the ink

cartridges before shipping. It is essential

that the machine be shipped with either the

yellow protective parts or the ink cartridges

in position. Shipping without them will

cause damage to your machine and may

void your warranty.

dUnplug the machine from the telephone

wall jack and take the telephone line

cord out of the machine.

eUnplug the machine from the AC power

outlet.

fUnplug the interface cable from the

machine, if it is connected.

gIf your machine has a handset, remove

it and the handset curled cord.

hWrap the machine in the bag and put it

in the original carton with the original

packing material.

iPack the printed materials in the original

carton as shown below. Do NOT pack

the used ink cartridges in the carton.

Note

If you are returning your machine to

Brother as part of the Exchange Service,

pack only the machine. Keep all separate

parts and printed materials to use with

your ‘Exchange’ machine.

jClose the carton and tape it shut.

(MFC-3360C only)

111

On-screen

programming C

Your machine is designed to be easy to use

with LCD on-screen programming using the

menu keys. User-friendly programming helps

you take full advantage of all the menu

selections your machine has to offer.

Since your programming is done on the LCD,

we have created step-by-step on-screen

instructions to help you program your

machine. All you need to do is follow the

instructions as they guide you through the

menu selections and programming options.

Menu table C

You can program your machine without the

User’s Guide by using the menu table that

begins on page 113. These pages list the

menu selections and options.

Press Menu followed by the menu numbers

to program your machine.

For example, to set beeper volume to Low.

aPress Menu, 1, 4, 2.

bPress a or b to choose Low.

cPress OK.

Memory storage C

Even if there is a power failure, you will not

lose your menu settings because they are

stored permanently. Temporary settings

(such as Contrast, Overseas mode, and so

on) will be lost. You may have to reset the

date and time.

Note

During a power failure, the FAX-1960C

will retain messages that are in the

memory for approximately 24 hours.

Menu and Features C

112

Menu keys C

To access the menu mode:

aPress Menu.

bChoose an option.

Press 1 for General Setup menu.

Press 2 for Fax menu.

Press 3 for Copy menu.

Press 0 for Initial Setup.

You can scroll more quickly through

each menu level by pressing a or b for

the direction you want.

cPress OK when that option appears on

the LCD.

The LCD will then show the next menu

level.

dPress a or b to scroll to your next menu

selection.

ePress OK.

When you finish setting an option, the

LCD shows Accepted.

Access the menu

Go to the next menu level

Accept an option

Go back to the previous menu

level.

Delete an incorrect letter when

you need to enter text into the

machine.

Scroll through the current menu

level.

Go back to the previous menu

level.

Exit the menu.

Menu and Features

113

Menu Table C

The menu table will help you understand the menu selections and options that are found in the

machine's programs. The factory settings are shown in Bold with an asterisk.

Choose & OK Choose & OK to accept to exit

Main Menu Submenu Menu Selections Options Descriptions Page

1.General

Setup

1.Mode Timer —0 Sec* (FAX-1860C

and FAX-1960C)

30 Secs*

(MFC-3360C)

1 Min

2 Mins

5 Mins

Off

Sets the time to return to

Fax mode.

2.Paper Type —Plain Paper*

Inkjet Paper

Brother Photo

Other Photo

Transparency

Sets the type of paper in

the paper tray.

3.Paper Size —Letter*

Legal

4"x6"

Sets the size of the paper

in the paper tray.

114

1.General

Setup

(Continued)

4.Volume 1.Ring Off

Low

Med*

High

Adjusts the ring volume. 19

2.Beeper Off

Low*

Med

High

Adjusts the volume level of

the beeper.

3.Speaker Off

Low

Med*

High

Adjusts the speaker

volume.

4.Handset

(MFC-3360C and

FAX-1860C)

Low*

High

Adjusts the handset

volume.

5.Volume Amplif

y (MFC-3360C and

FAX-1860C)

On (Permanent/

Temporary)

Off*

For the hearing-impaired,

you can set the volume to

the Vol Amplify:On

setting on a permanent or

temporary basis.

5.Auto Dayli

ght

—On

Off*

Changes for Daylight

Savings Time

automatically.

6.On/Off

Setting

—Fax Receive:On

Fax Receive:Off

Customizes the On/Off

key to receive faxes even

in off mode.

7.LCD Contra

—Light

Dark*

Adjusts the contrast of the

LCD.

2.Fax 1.Setup Rece

ive

(In Fax mode

only)

1.Ring Delay

(MFC-3360C and

FAX-1960C)

04*

Sets the number of rings

before the machine

answers in Fax Only or

Fax/Tel mode.

Main Menu Submenu Menu Selections Options Descriptions Page

Menu and Features

115

1.Ring Delay

(FAX-1960C only)

Ring Delay

20 Secs*

Sets the number of rings

before the machine

answers in Fax Only,

Fax/Tel or MC:Msg Ctr

mode.

Toll Saver

Off*

Costs saving feature: the

machine rings 2 times if

there are messages and 4

times if there are no

messages, so you can

hang up and not pay for

the call.

2.F/T Ring Time 20 Secs*

30 Secs

40 Secs

70 Secs

Sets the pseudo/double-

ring time in Fax/Tel mode.

3.Easy Receive On*

Semi

Off

Receives fax messages

without pressing Start.

2.Fax

(Continued)

1.Setup Rece

ive

(In Fax mode

only)

(Continued)

4.Remote Codes On* (l51, #51)

Off

Allows you to answer all

calls at an extension or

external phone and use

codes to turn the machine

on or off. You can

personalize these codes.

5.Auto Reductio

On*

Off

Cuts the size of incoming

faxes.

6.Polling RX —Sets up your machine to

poll another fax machine.

2.Setup Send

(In Fax mode

only)

1.Contrast Auto*

Light

Dark

Changes the lightness or

darkness of faxes you

send.

2.Fax Resolutio

Standard*

Fine

S.Fine

Photo

Sets the default resolution

for outgoing faxes.

3.Delayed Fax —Set the time of day in 24

hour format that the

delayed faxes will be sent.

4.Batch TX On

Off*

Combines delayed faxes

to the same fax number at

the same time of day into

one transmission.

Main Menu Submenu Menu Selections Options Descriptions Page

116

5.Real Time TX Next Fax Only

Off*

Sends a fax without using

the memory.

6.Polled TX Standard

Secure

Sets up the document on

your machine to be

retrieved by another fax

machine.

7.Overseas Mode On

Off*

If you are having problems

sending faxes overseas,

set this to on.

3.Set

Quick-Dial

1.One-Touch Dia

— Stores One-Touch Dial

numbers, so you can dial

by pressing only a few

keys (and Start).

2.Speed-Dial — Stores Speed-Dial

numbers, so you can dial

by pressing only a few

keys (and Start).

3.Setup Groups — Sets up a Group number

for Broadcasting.

2.Fax

(Continued)

4.Report

Setting

1.Transmission On

On+Image

Off*

Off+Image

Sets initial setup for

Transmission Verification

Report and Fax Journal.

2.Journal Perio

Off

Every 50 Faxes*

Every 6 Hours

Every 12 Hours

Every 24 Hours

Every 2 Days

Every 7 Days

5.Remote Fax

Opt

1.Fwd/Page/Stor

Off*

Fax Forward

Paging

Fax Storage

Sets the machine to

forward fax messages or

to store incoming faxes in

the memory so you can

retrieve them while you are

away from your machine.

2.Remote Access ---lYou must set your own

code for Remote Retrieval.

3.Print Fax — Sets up a Group number

for Broadcasting.

6.Remaining

Jobs

— — Checks which jobs are in

the memory and lets you

cancel chosen jobs.

Main Menu Submenu Menu Selections Options Descriptions Page

Menu and Features

117

7.Setup Msg

Ctr

(FAX-1960C

only)

1.OGM Msg Ctr OGM

F/T OGM

Play/Record or erase the

outgoing message.

2.ICM Max.Time 30*

120

180

Select the maximum

length of incoming

messages.

3.ICM Rec.Monit

On*

Off

Allows you to turn the

speaker volume for voice

messages as they come in

On or Off.

0.Miscellane

ous

1.TX Lock

(MFC-3360C and

FAX-1860C)

— Stops unauthorized users

from changing the

machine’s current settings.

1.Mem Security

(FAX-1960C only)

—Prohibits most functions

except receiving faxes into

memory.

2.Compatibility High*

Normal

Basic

Adjusts the equalization

for transmission problems.

101

3.Distinctive Off*

Set (On)

Uses the Telephone

Company’s Distinctive

Ring subscriber service to

with the machine.

4.Caller ID Display#*

Print Report

View or print a list of the

last 30 Caller IDs stored in

the memory.

Main Menu Submenu Menu Selections Options Descriptions Page

118

3.Copy 1.Quality —Best

Fast

Normal*

Chooses the Copy

resolution for your type of

document.

2.Brightness —-nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Adjusts the brightness for

copies.

3.Contrast —-nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Adjusts the contrast for

copies.

4.Color Adju

1.Red R:- nnnno +

R:- nnnon +

R:- nnonn +*

R:- nonnn +

R:- onnnn +

Adjusts the amount of Red

in copies.

2.Green G:- nnnno +

G:- nnnon +

G:- nnonn +*

G:- nonnn +

G:- onnnn +

Adjusts the amount of

Green in copies.

3.Blue B:- nnnno +

B:- nnnon +

B:- nnonn +*

B:- nonnn +

B:- onnnn +

Adjusts the amount of Blue

in copies.

4.Print

Reports

1.Transmissi

——Prints a Transmission

Verification Report for your

last transmission.

2.Help List — — Prints the Help List so you

can see at-a-glance how to

quickly program your

machine.

3.Quick-Dial — — Lists name and numbers

stored in the One-Touch

and Speed-Dial memory,

in numerical order.

Main Menu Submenu Menu Selections Options Descriptions Page

Menu and Features

119

4.Print

Reports

(Continued)

4.Fax Journa

— — Lists information about the

last incoming and outgoing

faxes. (TX means

Transmit.) (RX means

Receive.)

5.User Setti

ngs

— — Lists your settings. 66

5.Machine

Info.

1.Serial No. — — Lets you check the serial

number of your machine.

109

MFC-3360C and FAX-1960C

Main Menu Submenu Menu Selections Options Descriptions Page

0.Initial

Setup

Receive Mo

(MFC-3360C)

—Fax Only*

Fax/Tel

External TAD

Manual

Choose the receive mode

that best suits your needs.

1.Receive Mo

de (FAX-1960C)

—Fax Only*

Fax/Tel

Manual

Choose the receive mode

that best suits your needs.

2.Date/Time — — Puts the date and time on

the LCD and in headings

of faxes you send.

See

Quick

Setup

Guide

3.Station ID —Fax:

Name:

Set your name and fax

number to appear on each

page you fax.

4.Tone/Pulse

(Canada only)

—Tone*

Pulse

Choose the dialing mode.

5.Dial Tone —Detection

No Detection*

You can shorten the dial

tone detect pause.

100

6.Register H

S (FAX-1960C)

—Sets the machine to

handset.

See

Digita

Hand

set

User’

Guide

0.Local

Language

(Canada only)

—English*

French

Allows you to change the

LCD language for your

country.

See

Quick

Setup

Guide

Main Menu Submenu Menu Selections Options Descriptions Page

120

FAX-1860C only

Main Menu Submenu Menu Selections Options Descriptions Page

0.Initial

Setup

1.Date/Time — — Puts the date and time on

the LCD and in headings

of faxes you send.

See

Quick

Setup

Guide

2.Station ID —Fax:

Name:

Set your name and fax

number to appear on each

page you fax.

3.Tone/Pulse

(Canada only)

—Tone*

Pulse

Choose the dialing mode.

4.Dial Tone —Detection

No Detection*

You can shorten the dial

tone detect pause.

100

Menu and Features

121

Entering Text C

When you are setting certain menu

selections, such as the Station ID, you may

need to enter text into the machine. Most dial

pad keys have three or four letters printed on

keys. The keys for 0, # and l do not have

printed letters because they are used for

special characters.

By pressing the proper dial pad key

repeatedly, you can access the character you

want.

Putting spaces

To enter a space in a fax number, press c

once between numbers. To enter a space in

a name, press c twice between characters.

Making corrections

If you entered an incorrect letter and want to

change it, press d to move the cursor under

the incorrect character. Then press

Clear/Back. Re-enter the correct character.

You can also back up and insert letters.

Repeating letters

If you need to enter a letter that is on the

same key as the letter before, press c to

move the cursor to the right before you press

the key again.

Special characters and symbols

Press l, # or 0, and then press d or c to

move the cursor under the special character

or symbol you want. Then press OK to

choose it.

Press

Key

one

time

two

times

three

times

four

times

2ABC2

3DEF3

4GH I 4

5JKL5

6MNO6

7PQRS

8TUV8

9WX Y Z

Press lfor (space) ! " # $ % & ' ( ) l

+ , - . / m

Press #for : ; < = > ? @ [ ] ^ _

Press 0for É À È Ê Î Ç Ë Ö 0

122

General D

Specifications D

Memory Capacity 16 MB

Memory Backup Approx. 24 hours (FAX-1960C only)

ADF (automatic document

feeder)

Up to 20 pages

Temperature: 68°F - 86°F (20°C - 30°C)

Humidity: 50% - 70%

Paper: [20 lb (80 g/m2)] Letter size

Paper Tray 100 Sheets [20 lb (80 g/m2)]

Printer Type Ink Jet

Print Method Black:

Color:

Piezo with 94 × 1 nozzles

Piezo with 94 × 3 nozzles

LCD (Liquid Crystal

Display)

16 characters × 1 line

Power Source AC 100 to 120V 50/60Hz

Power Consumption Off Mode:

Standby:

Operating:

Average 4W

Average 6W

Average 27 W

Specifications

123

1This depends on printing conditions.

Dimensions MFC-3360C and FAX-1860C

FAX-1960C

Weight 13.2 lb (6.0 kg)

Noise Operating: 50 dB 1

Temperature Operating:

Best Print Quality:

50°F to 95°F (10 to 35°C)

68°F to 91°F (20 to 33°C)

Humidity Operating:

Best Print Quality:

20 to 80% (without condensation)

16.0 in. (407 mm)

8.4 in.

(214 mm)

12.8 in.

(325 mm)

11.5 in. (292 mm)

19.3 in. (490 mm)

11.5 in. (292 mm)

19.3 in. (490 mm)

16.6 in. (422 mm)

8.0 in.

(202 mm)

12.8 in.

(325 mm)

124

Print media D

1Use only transparencies recommended for inkjet printing.

2For glossy paper or transparencies, we recommend removing printed pages from the output paper tray immediately

after they exit the machine to avoid smudging.

3See Paper type and size for each operation on page 11.

Paper Input Paper Tray

Paper type:

Plain paper, inkjet paper (coated paper), glossy paper 2,

transparencies 12

and envelopes

Paper size:

Letter, Legal, Executive, A4, A5, A6, JIS B5, envelopes

(commercial No.10, DL, C5, Monarch, JE4),

Photo 4" ×6", Index card and Post card 3.

For more details, see Paper weight, thickness and

capacity on page 12.

Maximum paper tray capacity: Up to 100 sheets of 20 lb

(80 g/m2) plain paper

Paper Output Up to 50 sheets of 20 lb (80 g/m2) plain paper (face up print

delivery to the output paper tray) 2

Specifications

125

Fax D

1‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code).

Specifications and printed materials are subject to change without prior notice.

2‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications

and printed materials are subject to change without prior notice.

Compatibility ITU-T Group 3

Coding System MH/MR/MMR/JPEG

Modem Speed Automatic Fallback

33,600 bps

Document Size ADF Width: 3.5 in. to 8.5 in. (89 mm to 215.9 mm)

ADF Height: 5 in. to 14 in. (127 mm to 355.6 mm)

Scanning Width 8.2 in. (208 mm)

Printing Width 8.03 in. (204 mm)

Gray Scale 256 levels

Polling Types Standard, Sequential: (Black only)

Contrast Control Automatic/Light/Dark

(manual setting)

Resolution Horizontal 203 dot/in. (8 dot/mm)

Vertical

Standard

98 line/in. (3.85 line/mm) (Black)

196 line/in. (7.7 line/mm) (Color)

Fine

196 line/in. (7.7 line/mm) (Black/Color)

Photo

196 line/in. (7.7 line/mm) (Black)

Superfine

392 line/in. (15.4 line/mm) (Black)

Speed-Dial 100 stations

One-Touch 10 stations

Broadcasting 160 stations

Automatic Redial 1 time after 5 minutes

Auto Answer 0, 1, 2, 3 or 4 rings

Communication Source Public switched telephone network.

Memory Transmission MFC-3360C: Up to 200 1/170 2 pages

FAX-1860C and FAX-1960C: Up to 250 1/300 2 pages

Out of Paper Reception MFC-3360C: Up to 200 1/170 2 pages

FAX-1860C and FAX-1960C: Up to 250 1/300 2 pages

126

Message Center (FAX-1960C only) D

Cordless handset (FAX-1960C only) D

Message Center Yes

ICM Recording Time Max. 29 minutes / Max. 99 messages

(Max. 180 secs / 1 message)

Toll Saver Yes

OGM Yes

Recording OGM Time 20 Secs

Frequency 5.8 GHz

Technology TBD

Multi Handset Capability Up to 4 handsets

Channels TBD

Dimensions

Weight 13.2 lb (6 kg)

Power Source TBD

LCD (liquid crystal display) 16-Digit, 3-Line (+1-Line for Pict), Backlit (Orange)

Charge Indicator Yes (LED)

Full charge Time TBD

While in Use (TALK) TBD

While not in Use (Standby) TBD

Specifications

127

Copy D

1Based on Brother standard pattern. (Fast mode/Stack Copy) Copy speeds vary with the complexity of the document.

Color/Black Yes/Yes

Document Size ADF Width: 3.5 in. to 8.5 in. (89mm to 215.9 mm)

ADF Height: 5 in. to 14 in. (127mm to 355.6 mm)

Copy Speed Black: Up to 18 pages/minute (Letter paper) 1

Color: Up to 16 pages/minute (Letter paper) 1

Multiple Copies Stacks up to 99 pages

Sorts up to 99 pages (Black only)

Enlarge/Reduce 25% to 400% (in increments of 1%)

Resolution Plain, inkjet or glossy paper:

Scans up to 600×1200 dpi

Prints up to 600×1200 dpi

OHP/Transparency:

Scans up to 600×1200 dpi

Prints up to 600×1200 dpi

128

Scanner (MFC-3360C only) D

1Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows®

XP Professional x64 Edition.

2Maximum 1200 × 1200 dpi scanning when using the WIA Driver for Windows® XP (resolution up to 19200 × 19200 dpi

can be selected by using the Brother scanner utility)

Color/Black Yes/Yes

TWAIN Compliant Yes (Windows® 98/98SE/Me/2000 Professional/

XP 1/Windows®XP Professional x64 Edition)

Mac OS® X 10.2.4 or greater

WIA Compliant Yes (Windows® XP 1)

Color Depth 36 bit color Processing (Input)

24 bit color Processing (Output)

(Actual Input: 30 bit color/Actual Output: 24 bit color

Resolution Up to 2400 × 2400 dpi (interpolated) 2

Up to 600 × 1200 dpi (optical)

Scanning Speed Color: up to 8.49 sec.

Black: up to 3.81 sec.

(Letter size in 100 × 100 dpi)

Document Size ADF Width: 3.5 in. to 8.5 in. (89 mm to 215.9 mm)

ADF Height: 5 in. to 14 in. (127 mm to 355.6 mm)

Scanning Width 8.26 in. (210 mm)

Gray Scale 256 levels

Specifications

129

Printer D

Note

For FAX-1860C and FAX-1960C, you can download the free Brother printer driver from the

Brother Solutions Center. Visit us at:

http://solutions.brother.com

1Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows®

XP Professional x64 Edition.

2Output image quality varies based on many factors including, but not limited to input image resolution and quality and

print media.

3Based on Brother standard pattern.

Letter size in draft mode.

4When you set the Borderless feature to On.

5See Paper type and size for each operation on page 11.

Printer Driver Windows® 98/98SE/Me/2000 Professional and

XP 1/Windows®XP Professional x64 Edition driver

supporting Brother Native Compression mode and

bi-directional capability

Brother Ink Driver

For Mac OS® X 10.2.4 or greater

Resolution Up to 1200 × 6000 dpi 2

1200 × 2400 dpi

1200 × 1200 dpi

600 × 600 dpi

600 × 300 dpi

600 × 150 dpi

Print Speed Black: Up to 25 pages/minute (Letter paper) 3

Color: Up to 20 pages/minute (Letter paper) 3

Printing Width 8.03 in. (8.5 in. (borderless) 4)

Disk-Based Fonts 35 TrueType

Borderless Letter, A4, A6, Photo 4" × 6", Index Card, Photo 2L 5"×7",

Post Card 5

130

Interfaces D

1Your machine has a USB 2.0 interface. This interface is compatible with USB 2.0 Hi-Speed; however, the maximum

data transfer rate will be 12 Mbits/s. The machine can also be connected to a computer that has a USB 1.1 interface.

2Third party USB parts are not supported for Macintosh®.

Computer requirements D

USB A USB 2.0 interface cable that is no longer than 6 feet

(2.0 m). 12

Minimum System Requirements

Computer Platform

& Operating System

Version

Supported

Software

Functions

Interface

Processor

Minimum

Speed

Minimum

RAM

Recommended

RAM

Available Hard

Disk Space

for

Drivers

for

Applications

Windows

Operating

Systems

98, 98SE Printing,

PC-FAX

Send 3,

Scanning

USB

Intel

Pentium

or equivalent

32 MB 128 MB 120 MB 130 MB

2000

Professional

64 MB 256 MB

XP Home

XP Professional

128 MB 256 MB 170 MB 220 MB

XP Professional

x64 Edition

AMD Opteron™

AMD Athlon™64

Intel

Xeon™

with Intel

EM64T

Intel

Pentium

with Intel

EM64T

256 MB 512 MB 170 MB 220 MB

Apple

Macintosh

Operating

Systems

X 10.2.4 or

greater

Printing,

PC-FAX

Send 3,

Scanning

USB 2

Power PC

G3/G4/G5, Intel

Core Solo/Duo.

350MHz

128 MB 256 MB 80 MB 200 MB

1Microsoft® Internet Explorer 5 or

greater.

2Third party USB ports are not

supported.

3PC Fax supports black and white

faxing only.

For the latest driver updates, access the Brother Solutions Center at

http://solutions.brother.com

Specifications

131

Consumable items D

Ink The machine uses individual Black, Yellow, Cyan and Magenta ink

cartridges that are separate from the print head assembly.

Service Life of Ink

Cartridge

The first time you install the ink cartridges the machine will use extra

ink to fill the ink delivery tubes.

This is a one-time process that enables high quality printing.

Afterward, replacement ink cartridges will print the specified

number of pages.

Replacement Ink Cartridges

Standard Black - Approximately 900 pages at 5% coverage

Yellow, Cyan and Magenta - Approximately 400 pages at 5%

coverage

The above figures are based upon the following assumptions:

Continuous printing at a resolution of 600 × 600 dpi in normal

mode after installing new ink cartridge;

The printing frequency;

The number of pages printed;

Periodic, automatic, print head assembly cleaning (Your

machine will clean the print head assembly periodically. This

process will use a small amount of ink); and,

Ink remaining in cartridge identified as ‘empty’ (It is necessary to

leave a small amount of ink in the ink cartridge to prevent air

from drying out and damaging the print head assembly).

Replacement

Consumables

<Black> LC51BK, <Yellow> LC51Y, <Cyan> LC51C,

<Magenta>LC51M

132

This is a comprehensive list of features and terms that appear in Brother manuals. Availability of

these features depends on the model you purchased.

Glossary E

ADF (automatic document feeder)

The document can be placed in the ADF

and scanned one page at a time

automatically.

Auto Reduction

Reduces the size of incoming faxes.

Automatic Redial

A feature that enables your machine to

redial the last fax number after five

minutes if the fax did not go through

because the line was busy.

Backup Print

Your machine prints a copy of every fax

that is received and stored in memory.This

is a safety feature so you will not lose

messages during a power failure.

Beeper Volume

Volume setting for the beep when you

press a key or make an error.

Brightness

Changing the Brightness makes the whole

image lighter or darker.

Broadcasting

The ability to send the same fax message

to more than one location.

Caller ID

A service purchased from the telephone

company that lets you see the number (or

name) of the party calling you.

CNG tones

The special tones (beeps) sent by fax

machines during automatic transmission

to tell the receiving machine that a fax

machine is calling.

Coding method

Method of coding the information

contained in the document. All fax

machines must use a minimum standard

of Modified Huffman (MH). Your machine

is capable of greater compression

methods, Modified Read (MR), Modified

Modified Read (MMR) and JPEG, if the

receiving machine has the same

capability.

Communication error (Comm. Error)

An error during fax sending or receiving,

usually caused by line noise or static.

Compatibility group

The ability of one fax unit to communicate

with another. Compatibility is assured

between ITU-T Groups.

Contrast

Setting to compensate for dark or light

documents, by making faxes or copies of

dark documents lighter and light

documents darker.

Distinctive Ring

A subscriber service purchased from the

telephone company that gives you

another phone number on an existing

phone line. The Brother machine uses the

new number to simulate a dedicated fax

line.

Dual Access

Your machine can scan outgoing faxes or

scheduled jobs into memory at the same

time it is sending a fax from memory or

receiving or printing an incoming fax.

Easy Receive

Enables your machine to respond to CNG

tones if you interrupt a fax call by

answering it.

Glossary

133

ECM (Error Correction Mode)

Detects errors during fax transmission

and resends the pages of the fax that had

an error.

Extension phone

A telephone using the same line as your

fax but plugged into a separate wall jack.

External phone

A telephone that is plugged into the EXT

jack of your machine.

F/T Ring Time

The length of time that the Brother

machine rings (when the Receive Mode

setting is Fax/Tel) to notify you to pick up

a voice call that it answered.

Fax Receive Code

Press this code (l 5 1) when you answer

a fax call on an extension or external

phone.

Fax tones

The signals sent by sending and receiving

fax machines while communicating

information.

Fax/Tel

You can receive faxes and telephone

calls. Do not use this mode if you are

using a telephone answering device

(TAD).

Fine resolution

Resolution is 203 × 196 dpi. It is used for

small print and graphs.

Gray scale

The shades of gray available for copying,

scanning and faxing photographs.

Group number

A combination of One-Touch and

Speed-Dial numbers that are stored on a

One-Touch key or a Speed-Dial location

for Broadcasting.

Help list

A printout of the complete Menu table that

you can use to program your machine

when you do not have the User's Guide

with you.

Fax Journal

Lists information about the last 200

incoming and outgoing faxes. TX means

Transmit. RX means Receive.

Journal Period

The pre-programmed time period

between automatically printed Fax

Journal Reports. You can print the Fax

Journal on demand without interrupting

the cycle.

LCD (liquid crystal display)

The display screen on the machine that

shows interactive messages during

On-Screen Programming and shows the

date and time when the machine is idle.

Manual fax

Depending on your model, you can lift the

handset, cordless handset or handset of

the external telephone or handset of the

external telephone or you can press Hook

or Speaker Phone to hear the receiving

fax machine answer before you press

Black Start or Color Start to begin

sending.

Menu mode

Programming mode for changing your

machine's settings.

OCR

(optical character recognition) (MFC-3360C only)

The bundled (ScanSoft®

Paperport®SE with OCR or Presto!®

PageManager) software application

converts an image of text to text you can

edit.

Out of Paper Reception

Receives faxes into the machine's

memory when the machine is out of paper.

Overseas Mode

Makes temporary changes to the fax

tones to accommodate noise and static on

overseas phone lines.

134

Pause

Allows you to place a 3.5 second delay in

the dialing sequence stored on One-

Touch and Speed-Dial numbers. Press

Redial/Pause as many times as needed

for longer pauses.

Pulse (Canada only)

A form of rotary dialing on a telephone

line.

Quick Dial List

A listing of names and numbers stored in

One-Touch and Speed-Dial memory, in

numerical order.

Real Time Transmission

When memory is full, you can send faxes

in real time.

Remaining jobs

You can check which jobs are waiting in

memory and cancel jobs individually.

Resolution

The number of vertical and horizontal lines

per inch. See: Standard, Fine, Super Fine

and Photo.

Ring Delay

The number of rings before the machine

answers in Fax Only and Fax/Tel

modes.

Ring Volume

Volume setting for the machine's ring.

Scanning

The process of sending an electronic

image of a paper document into your

computer.

An electronic, alphabetical listing of stored

One-Touch, Speed-Dial and Group

numbers.

Speed-Dial

A pre-programmed number for easy

dialing. You must press

Search/Speed Dial, #, the two digit code,

and Black Start or Color Start to start the

dialing process.

Standard resolution

203 × 97 dpi. It is used for regular size text

and quickest transmission.

Station ID

The stored information that appears on

the top of faxed pages. It includes the

sender's name and fax number.

Super Fine resolution

392 × 203 dpi. Best for very small print

and line art.

TAD (telephone answering device)

You can connect an external device or

answering machine to the EXT. jack of

your machine.

Telephone Answer Code

(For Fax/Tel mode only)

When the machine answers a voice call, it

pseudo/double-rings. You can pick up at

an extension phone by pressing this code

(# 5 1).

Temporary settings

You can choose certain options for each

fax transmission and copy without

changing the default settings.

Tone

A form of dialing on the telephone line

used for Touch Tone telephones.

Transmission

The process of sending faxes over the

phone lines from your machine to the

receiving fax machine.

Transmission Verification Report

A listing for each fax sent, that shows its

date, time and number.

User Settings

A printed report that shows the current

settings of the machine.

Index

135

Accessories and supplies ......................... iii

ADF (automatic document feeder) 8, 28, 40

ADF cover ................................................98

Answering machine (TAD) .......................44

connecting ............................................45

Apple® Macintosh®

See Software User's Guide on the

CD-ROM. ..................................................

Automatic

fax receive ............................................34

Easy Receive .....................................37

Broadcasting ............................................28

setting up Groups for ............................53

Brother

accessories and supplies ....................... iii

Brother numbers ...................................... i

Customer Service ................................... ii

FAQs (frequently asked questions) .........i

fax back system ...................................... ii

product support ....................................... ii

Solutions Center ..............................i, 129

warranties .................................... iv, v, vii

Caller ID ...................................................43

print list .................................................44

view list .................................................44

Canceling

Fax Forwarding .....................................63

Fax Storage ..........................................60

jobs awaiting redial ...............................32

Paging ...................................................63

Cleaning

paper pick-up roller .............................106

print head ............................................106

printer platen .......................................105

scanner ...............................................105

Connecting

external TAD .........................................44

external telephone ................................48

two-line external TAD or telephone ......47

Consumable items ................................. 131

Control panel overview .............................. 5

ControlCenter

See Software User's Guide on the

CD-ROM. .................................................

Copy

color adjustment ................................... 75

enlarge/reduce ..................................... 71

enter Copy mode .................................. 70

keys ...................................................... 70

multiple ................................................. 70

paper .................................................... 75

Quality key ........................................... 71

single .................................................... 70

Sort ....................................................... 74

temporary settings ................................ 70

using ADF ............................................ 70

Copy Options key (copying)

paper Size ............................................ 76

paper Type ........................................... 75

Cordless Handset

See Digital Cordless Handset User's

Guide. .......................................................

Custom telephone features on a single line

.................................................................. 94

Dialing

a pause ................................................ 51

access codes and credit card numbers

........................................................53, 54

Groups ................................................. 28

manual ................................................. 50

One-Touch ........................................... 50

Speed-Dial ........................................... 50

Distinctive Ring ........................................ 41

setting ring pattern ............................... 43

turning off ............................................. 43

Dual Access ............................................ 31

Easy Receive .......................................... 37

Envelopes ....................................11, 13, 15

Error messages on LCD .......................... 95

Change Unable .................................... 95

136

Clean Unable ........................................95

Comm. Error .........................................95

Init. Unable ............................................95

Ink Empty ..............................................96

Near Empty ...........................................96

No Paper Fed ........................................96

Not Registered ......................................50

Out of Memory ......................................97

Print Unable ..........................................95

Scan Unable .........................................95

Extension telephone, using ......................49

External telephone, connecting ................48

Fax codes

changing ........................................ 49, 61

Fax Receive Code ...................37, 48, 49

Remote Access Code ...........................61

Telephone Answer Code ............... 48, 49

Fax Forwarding

changing remotely .......................... 62, 63

programming a number .........................59

Fax Storage .............................................60

turning on ..............................................60

Fax, from PC

See Software User's Guide on the

CD-ROM. ..................................................

Fax, stand-alone

receiving ................................................34

at end of conversation ................. 36, 38

difficulties .................................... 90, 92

Easy Receive .....................................37

F/T Ring Time, setting ........................37

Fax Forwarding ..................................63

from extension phone ................. 48, 49

Paging ................................................59

phone line interference ....................101

Receive Mode, choosing ....................34

reducing to fit on paper ......................38

retrieving from a remote site ..............62

Ring Delay, setting .............................37

sending .......................................... 28, 67

at end of conversation ........................33

Broadcasting ......................................28

canceling from memory ......................32

color fax .............................................28

contrast ..............................................30

delayed batch transmission ...............32

delayed fax .........................................32

enter Fax mode ................................. 28

from memory (Dual Access) .............. 31

manual .............................................. 33

overseas ............................................ 31

phone line interference .................... 101

Real Time Transmission .................... 31

Resolution ......................................... 30

Fax/Tel mode

answering at extension phones ......48, 49

double-ringing (voice calls) ................... 37

F/T Ring Time ....................................... 37

Fax Receive Code .......................... 48, 49

Ring Delay ............................................ 37

Telephone Answer Code ................ 48, 49

FCC notices ............................................. 86

Gray scale .....................................125, 128

Groups for Broadcasting ......................... 53

HELP

LCD messages ................................... 111

using menu keys ............................. 112

Menu Table ........................................ 111

Ink cartridges

checking ink volume ........................... 108

ink dot counter .................................... 101

replacing ............................................. 101

Jacks

convert to RJ11 jack

triplex adapter ................................... 46

EXT

external telephone ............................. 44

TAD (answering machine) ................. 44

Jams

document .............................................. 98

paper .................................................... 98

LCD (liquid crystal display) ............ 111, 112

137

Contrast ................................................22

Help List ................................................66

Macintosh®

See Software User's Guide on the

CD-ROM. ..................................................

Maintenance, routine .............................101

Manual

dialing ...................................................50

receive ..................................................34

transmission ..........................................33

Memory Storage ....................................111

Menu Table ............................................111

Message Center mode .............................55

erasing messages .................................57

Fax/Tel OGM ........................................56

Msg Ctr OGM (outgoing message) .......55

playing voice messages ........................56

printing faxes from memory ..................57

setting up ..............................................55

Mode, entering

Copy .....................................................70

Fax ........................................................28

Scan ........................................................7

Multi-line connections (PBX) ....................47

One-Touch

changing ...............................................53

setting up ..............................................52

using .....................................................50

Out of Area (Caller ID) .............................43

Out of Memory message ..........................33

Packing and shipping the machine ........109

Paging ......................................................59

Paper ................................................ 9, 124

capacity .................................................12

document size .................................. 8, 28

loading ........................................... 13, 15

size ................................................ 11, 19

type ................................................ 11, 19

PaperPort® SE with OCR

See Software User's Guide on the

CD-ROM. ..................................................

Phone line

connections .......................................... 45

difficulties ............................................. 92

multi-line (PBX) .................................... 47

roll over lines ........................................ 46

two-line phone system ......................... 46

Phone line interference ......................... 101

Photo paper ............................ 9, 10, 12, 73

Power failure ......................................... 111

area ...................................................... 17

checking alignment ............................ 107

difficulties .......................................90, 92

drivers ................................................ 129

improving quality ........................ 106, 107

paper jams ........................................... 99

reports .................................................. 66

resolution ............................................ 129

specifications ...................................... 129

Printing

See Software User's Guide on the

CD-ROM. .................................................

Programming your machine .......... 111, 112

Quality key (copying) ............................... 70

Quick-Dial

Access codes and credit card numbers

........................................................53, 54

Broadcasting ........................................ 28

using Groups ..................................... 28

Group dial

changing ............................................ 53

setting up Groups for Broadcasting ... 53

One-Touch

changing ............................................ 53

setting up ........................................... 52

using .................................................. 50

Search .................................................. 51

Speed-Dial

changing ............................................ 53

setting up by location ........................ 52

using .................................................. 50

Receive Mode ......................................... 34

External TAD ........................................ 34

Fax Only ............................................... 34

138

Fax/Tel ..................................................34

Manual ..................................................34

Redial/Pause ............................................51

Reducing

copies ....................................................71

incoming faxes ......................................38

Remote Retrieval .....................................61

access code ..........................................61

commands ............................................63

getting your faxes ..................................62

Remote Setup

See Software User's Guide on the

CD-ROM. ..................................................

Reports ....................................................65

Caller ID List .........................................44

Fax Journal ...........................................66

Journal Period ....................................65

Help List ................................................66

how to print ...........................................66

Quick-Dial List .......................................66

Transmission Verification ............... 65, 66

User Settings ........................................66

Resolution

copy ....................................................127

fax .......................................................125

print .....................................................129

scan ....................................................128

setting for next fax .................................30

Ring Delay, setting ...................................37

Safety Instructions ...................................84

Scanning (MFC-3360C only)

See Software User's Guide on the

CD-ROM. ..................................................

Serial Number

how to find ..............See inside front cover

Shipping the machine ............................109

Speaker Phone (FAX-1960C) ....................6

Speed-Dial

changing ...............................................53

dialing ....................................................50

storing ...................................................52

TAD (telephone answering device), external

.....................................................34, 44, 47

connecting ...................................... 44, 45

receive mode ........................................ 34

recording OGM ..................................... 46

with two-line jack .................................. 47

Temporary copy settings ......................... 70

Text, entering ........................................ 121

special characters .............................. 121

Transferring your faxes or Fax Journal ... 97

Transparencies ..............................9, 10, 12

Troubleshooting ....................................... 90

checking ink volume ........................... 108

document jam ....................................... 98

error messages on LCD ....................... 95

if you are having difficulty

copying .............................................. 94

document jam .................................... 98

incoming calls .................................... 93

phone line or connections ................. 92

printing .............................................. 90

printing receiving faxes ..................... 92

receiving faxes .................................. 93

scanning ............................................ 94

sending faxes .................................... 93

software ............................................. 94

paper jam ............................................. 99

print quality .................................106, 107

Two-line phone system ........................... 46

TX Lock ................................................... 24

Volume, setting

beeper .................................................. 20

ring ....................................................... 19

speaker ................................................. 20

Warranties .................................................iv

Canada ..................................................vii

Notice-Disclaimer ...................................iv

USA .........................................................v

Windows®

See Software User's Guide on the

CD-ROM. ..................................................

World Wide Web .........................................i

EQUIPMENT ATTACHMENT LIMITATIONS

(Canada only)

NOTICE

This product meets the applicable Industry Canada technical specifications.

NOTICE

The Ringer Equivalence Number is an indication of the maximum number of devices allowed to

be connected to a telephone interface. The termination on an interface may consist of any

combination of devices subject only to the requirement that the sum of the RENs of all the devices

does not exceed five.

Brother International Corporation

100 Somerset Corporate Boulevard

P.O. Box 6911

Bridgewater, NJ 08807-0911 USA

Brother International Corporation (Canada) Ltd.

1 rue Hôtel de Ville,

Dollard-des-Ormeaux, QC, Canada H9B 3H6

Visit us on the World Wide Web

http://www.brother.com

These machines are made for use in the USA and Canada only. We cannot recommend using

them overseas because it may violate the Telecommunications Regulations of that country and

the power requirements of your machine may not be compatible with the power available in foreign

countries. Using USA or Canada models overseas is at your own risk and may void your

warranty.

USA/CAN

Brother 8XAB07 Spread Spectrum Transmitter User Manual BHL7SF USUK

Brother Industries, Ltd. Spread Spectrum Transmitter BHL7SF USUK

User Manual

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