Brother Mfc9130Cw Users Manual

MFC-9340CDW to the manual 013450ef-d47f-4add-8b47-9a2cd20d2147

2015-01-25

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Basic User’s Guide MFC-9130CW/MFC-9330CDW/MFC-9340CDW

Basic User’s Guide

MFC-9130CW

MFC-9330CDW

MFC-9340CDW

Not all models are available in all countries.

In USA: Visit the Brother Solutions Center at

http://solutions.brother.com/ and click Manuals on

your model’s page to download other manuals. Version 0

USA/CAN

If you must call Customer Service

Complete the following information for future

reference:

Model Number:

MFC-9130CW / MFC-9330CDW /

MFC-9340CDW

(Circle your model number)

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retain

this User’s Guide with your sales receipt as a

permanent record of your purchase, in the event of

theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the

original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product

should you lose your receipt;

may support an insurance claim by you in the event of product loss

covered by insurance; and,

will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is

online at http://www.brother.com/registration/.

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

By registering your product with Brother International Corporation, you will be recorded as the

original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product should you lose your receipt;

may support an insurance claim by you in the event of product loss covered by insurance; and,

will help us notify you of enhancements to your product and special offers.

Complete and fax the Brother Warranty Registration and Test Sheet or, for your convenience and

most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function

Center needs. You can download the latest software and utilities and read FAQs and

troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com/

NOTE

You can check here for Brother driver updates.

To keep your machine’s performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)

1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

1-877-268-9575 (test your fax sending and fax receiving operations)

In Canada: 1-877-BROTHER

(514) 685-4898 (assistance via fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)

or visit us on-line at http://www.brother-usa.com/service/.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother

retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,

or American Express credit card, you can order accessories directly from Brother. (You can visit

us online for a complete selection of the Brother accessories and supplies that are available for

purchase.)

NOTE

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

iii

Order information

1Letter or A4 size single-sided pages.

2Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

3Standard toner cartridge

4High yield toner cartridge

51 page per job

6Drum life is approximate and may vary by type of use.

7Contains 4 pc. Drum Set.

8Contains 1 pc. Black Drum Unit.

9Contains 1 pc. Color Drum Unit.

Description Item

Toner Cartridge <Black> TN-221BK (Approx. 2,500 pages) 123

Toner Cartridge <Cyan> TN-221C (Approx. 1,400 pages) 123

TN-225C (Approx. 2,200 pages) 124

Toner Cartridge <Magenta> TN-221M (Approx. 1,400 pages) 123

TN-225M (Approx. 2,200 pages) 124

Toner Cartridge <Yellow> TN-221Y (Approx. 1,400 pages) 123

TN-225Y (Approx. 2,200 pages) 124

4 pcs. Drum Unit DR-221CL (Approx. 15,000 pages) 567

1 pc. Drum Unit <Black> DR-221CL-BK (Approx. 15,000 pages) 568

1 pc. Drum Unit <Color> DR-221CL-CMY (Approx. 15,000 pages) 569

Belt Unit BU-220CL (Approx. 50,000 pages) 1

Waste Toner Box WT-220CL (Approx. 50,000 pages) 1

Telephone Line Cord LG3077001

Basic User's Guide LEF333001 (English for USA and Canada)

LEF333002 (French for Canada)

Quick Setup Guide LEF334001 (English for USA and Canada)

LEF334002 (French for Canada)

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR

AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE

SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE

ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE

SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS

OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE

SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT

PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE

ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY

CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR

LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS

INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE

SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN

CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY

TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL

DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE

ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published,

covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without

notice.

Brother reserves the right to make changes without notice in the specifications and materials

contained herein and shall not be responsible for any damages (including consequential) caused

by reliance on the materials presented, including but not limited to typographical and other errors

relating to the publication.

User’s Guides and where do I find them?

Which Guide? What’s in it? Where is it?

Product Safety

Guide Read this Guide first. Read the Safety

Instructions before you set up your machine.

See this Guide for trademarks and legal

limitations.

Printed / In the Box

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and

software for the operating system and

connection type you are using.

Printed / In the Box

Basic User's Guide Learn the basic Fax, Copy, Scan and Direct

Print operations and how to replace

consumables. See troubleshooting tips.

Printed / In the Box

Advanced User's

Guide Learn more advanced operations: Fax,

Copy, security features, printing reports and

performing routine maintenance.

For USA:

PDF file / Brother Solutions

Center 1

For Other Countries:

PDF file / CD-ROM / In the Box

Software User's

Guide Follow these instructions for Printing,

Scanning, Network Scanning, Remote

Setup, PC-Fax, and using the Brother

ControlCenter utility.

For USA:

HTML file / Brother Solutions

Center 1

For Other Countries:

HTML file / CD-ROM / In the Box

Network User's

Guide This Guide provides useful information

about wired and wireless network settings

and security settings using the Brother

machine. You can also find supported

protocol information for your machine and

detailed troubleshooting tips.

For USA:

PDF file / Brother Solutions

Center 1

For Other Countries:

PDF file / CD-ROM / In the Box

Wi-Fi Direct™ Guide This Guide provides information about how

to configure and use your Brother machine

for wireless printing directly from a mobile

device supporting the Wi-Fi Direct™

standard.

PDF file / Brother Solutions

Center 1

Google Cloud Print

Guide This Guide provides information about how

to configure your Brother machine to a

Google account and use Google Cloud Print

services for printing over the Internet.

PDF file / Brother Solutions

Center 1

Mobile Print/Scan

Guide for Brother

iPrint&Scan

This Guide provides useful information

about printing from your mobile device and

scanning from your Brother machine to your

mobile device when connected on a Wi-Fi

network.

PDF file / Brother Solutions

Center 1

Web Connect Guide This Guide provides information about how

to configure and use your Brother machine

to scan, load and view images and files on

certain websites that provide these services.

PDF file / Brother Solutions

Center 1

1Visit us at http://solutions.brother.com/.

AirPrint Guide This Guide provides information for using

AirPrint to print from OS X v10.7.x, 10.8.x

and your iPhone, iPod touch, iPad, or other

iOS device to your Brother machine without

installing a printer driver.

PDF file / Brother Solutions

Center 1

Which Guide? What’s in it? Where is it?

vii

Table of Contents

(Basic User’s Guide)

1 General information 1

Using the documentation.......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing Brother Utilities (Windows® 8)..............................................................2

Accessing the Advanced User’s Guide, Software User’s Guide and

Network User’s Guide.........................................................................................3

Viewing Documentation...................................................................................3

How to access Guides for Advanced Features......................................................5

Accessing Brother Support (Windows®)................................................................6

Accessing Brother Support (Macintosh) ................................................................7

Control panel overview ..........................................................................................8

3.7" Touchscreen LCD ..................................................................................10

Setting the Ready screen ..............................................................................13

Basic Operations ...........................................................................................14

Shortcut Settings .................................................................................................15

Adding Copy Shortcuts..................................................................................15

Adding Fax Shortcuts ....................................................................................15

Adding Scan Shortcuts..................................................................................16

Adding Web Connect Shortcuts ....................................................................18

Changing Shortcuts.......................................................................................19

Editing Shortcut Names.................................................................................19

Deleting Shortcuts .........................................................................................19

Recalling Shortcuts........................................................................................19

2 Loading paper 20

Loading paper and print media............................................................................20

Loading paper in the paper tray.....................................................................20

Loading paper in the manual feed slot ..........................................................22

Unscannable and unprintable areas..............................................................26

Paper settings......................................................................................................27

Paper Size .....................................................................................................27

Paper Type ....................................................................................................27

Acceptable paper and other print media..............................................................28

Recommended paper and print media ..........................................................28

Type and size of paper..................................................................................28

Handling and using special paper .................................................................30

3 Loading documents 33

How to load documents .......................................................................................33

Using the automatic document feeder (ADF) ................................................33

Using the scanner glass ................................................................................34

viii

4 Sending a fax 35

How to send a fax................................................................................................35

Stop faxing.....................................................................................................36

Faxing A4 size documents from the scanner glass.......................................36

Canceling a fax in process ............................................................................36

Transmission Verification Report...................................................................37

5 Receiving a fax 38

Receive modes ....................................................................................................38

Choose the correct Receive Mode ................................................................38

Using receive modes ...........................................................................................40

Fax Only ........................................................................................................40

Fax/Tel...........................................................................................................40

Manual...........................................................................................................40

External TAD .................................................................................................40

Receive Mode settings ........................................................................................41

Ring Delay.....................................................................................................41

F/T Ring Time (Fax/Tel mode only)...............................................................41

Easy Receive.................................................................................................42

Fax Preview (Black and White only)....................................................................43

How to preview a received fax.......................................................................43

Turning off Fax Preview.................................................................................45

6 Using PC-FAX 46

How to use PC-FAX.............................................................................................46

PC-Fax Receive (For Windows®only) ..........................................................46

PC-FAX Send................................................................................................47

7 Telephone services and external devices 48

Telephone line services.......................................................................................48

Voice Mail ......................................................................................................48

Distinctive Ring..............................................................................................49

Connecting an external TAD (telephone answering device)................................51

Connections...................................................................................................52

Recording an outgoing message (OGM).......................................................53

Multi-line connections (PBX) .........................................................................53

External and extension telephones......................................................................53

Connecting an external or extension telephone ............................................53

Using external and extension telephones......................................................54

Using a non-Brother cordless external handset ............................................54

Using Remote Codes ....................................................................................54

8 Dialing and storing numbers 56

How to dial...........................................................................................................56

Manual dialing ...............................................................................................56

Dialing from the Address Book......................................................................56

Fax redial.......................................................................................................56

Storing numbers ..................................................................................................57

Storing a pause .............................................................................................57

Storing Address Book numbers.....................................................................57

Changing Address Book names or numbers.................................................58

9 Making copies 59

How to copy.........................................................................................................59

Stop copying..................................................................................................59

Copy preset settings......................................................................................59

Copy Options.................................................................................................60

10 Printing data from a USB Flash memory drive or digital camera

supporting mass storage

(For MFC-9330CDW and MFC-9340CDW) 61

Creating a PRN file for direct printing..................................................................61

Printing data directly from the USB Flash memory drive or digital camera

supporting mass storage ..................................................................................62

Changing the default settings for direct print.................................................64

11 How to print from a computer 65

Printing a document.............................................................................................65

12 How to scan to a computer 66

Before scanning...................................................................................................66

Scanning a document as a PDF file using ControlCenter4 (Windows®) .............67

How to scan a document as a PDF file using the Touchscreen ..........................69

A Routine maintenance 71

Replacing the consumable items.........................................................................71

Replacing the toner cartridges.......................................................................75

Cleaning the corona wires.............................................................................82

Replacing the drum units...............................................................................85

Replacing the belt unit...................................................................................91

Replacing the waste toner box ......................................................................95

B Troubleshooting 100

Identifying your problem ....................................................................................100

Error and maintenance messages.....................................................................102

Transferring your faxes or Fax Journal report .............................................110

Document Jams.................................................................................................112

Document is jammed in the top of the ADF unit..........................................112

Document is jammed under the document cover ........................................112

Removing small documents jammed in the ADF.........................................113

Document is jammed at the output tray.......................................................113

Paper Jams........................................................................................................114

Paper is jammed in the manual feed slot ....................................................114

Paper is jammed in the paper tray...............................................................114

Paper is jammed at the output paper tray ...................................................115

Paper is jammed at the back of the machine ..............................................116

Paper is jammed inside the machine...........................................................118

Paper is jammed underneath the paper tray ...............................................121

If you are having difficulty with your machine ....................................................123

Setting Dial Tone detection .........................................................................132

Telephone line interference / VoIP ..............................................................132

Improving the print quality..................................................................................133

Machine Information ..........................................................................................143

Checking the Serial Number........................................................................143

Checking the Firmware Version ..................................................................143

Reset functions............................................................................................144

How to reset the machine............................................................................144

C Settings and features tables 145

Using the Settings Tables..................................................................................145

Settings Tables ..................................................................................................146

Features Tables.................................................................................................168

Entering text.......................................................................................................194

D Specifications 195

General..............................................................................................................195

Document Size ..................................................................................................197

Print media.........................................................................................................198

Fax.....................................................................................................................199

Copy ..................................................................................................................200

Scanner .............................................................................................................201

Printer ................................................................................................................202

Interfaces...........................................................................................................203

Network..............................................................................................................204

Direct Print feature.............................................................................................205

Computer requirements.....................................................................................206

Consumable items.............................................................................................207

EIndex 208

Table of Contents

(Advanced User's Guide)

1 General Setup

Memory storage

Volume settings

Automatic Daylight Saving Time

Ecology features

Touchscreen

Dial Prefix

2 Security features

Secure Function Lock 2.0

Setting Lock

Restricting dialing

3 Sending a fax

Additional sending options

Additional sending operations

Polling

4 Receiving a fax

Memory Receive Options

Remote retrieval

Additional receiving operations

Polling

5 Dialing and storing numbers

Telephone line services

Additional dialing operations

Additional ways to store numbers

6 Printing reports

Fax reports

Reports

7 Making copies

Copy settings

A Routine maintenance

Cleaning and checking the machine

Replacing periodic maintenance

parts

Packing and shipping the machine

B Glossary

CIndex

You can view the Advanced User's Guide:

In USA: Brother Solutions Center at http://solutions.brother.com/

In Other Countries: PDF file / CD-ROM / In the Box

The Advanced User's Guide explains the following features and operations.

xii

Using the

documentation 1

Thank you for buying a Brother machine!

Reading the documentation will help you

make the most of your machine.

Symbols and conventions

used in the documentation 1

The following symbols and conventions are

used throughout the documentation.

WARNING

WARNING indicates a potentially hazardous

situation which, if not avoided, could result in

death or serious injuries.

IMPORTANT

IMPORTANT indicates a potentially

hazardous situation which, if not avoided,

may result in damage to property or loss of

product functionality.

NOTE

Notes tell you how you should respond to a

situation that may arise or give tips about how

the current operation works with other

features.

Follow all warnings and instructions marked

on the product.

NOTE

Most of the illustrations in this User’s

Guide show the MFC-9340CDW.

General information 1

Electrical Hazard icons alert you to a

possible electrical shock.

Fire Hazard icons alert you to the

possibility of fire.

Hot Surface icons warn you not to

touch machine parts that are hot.

Prohibition icons indicate actions

that must not be performed.

Bold Bold style identifies the dial pad

numbers of the Touchpanel or

on the computer screen.

Italics Italicized style emphasizes an

important point or refers you to

a related topic.

Courier

New

Courier New font identifies the

messages shown on the

Touchscreen of the machine.

Chapter 1

Accessing Brother Utilities (Windows® 8) 1

If you are using a tablet running Windows® 8, you can make your selections either by tapping the

screen or by clicking with your mouse.

After the printer driver is installed, appears on both the Start screen and the desktop.

aTap or click Brother Utilities either on the Start screen or the desktop.

bSelect your machine.

cChoose the function you want to use.

General information

Accessing the

Advanced User’s

Guide, Software User’s

Guide and Network

User’s Guide 1

This Basic User's Guide does not contain all

the information about the machine such as

how to use the advanced features for Fax,

Copy, Printer, Scanner, PC-Fax and

Network. When you are ready to learn

detailed information about these operations,

read the Advanced User's Guide,

Software User's Guide in HTML format and

Network User's Guide that are on the

CD-ROM 1.

1In USA: You can find the Advanced User's Guide,

Software User's Guide and Network User's Guide on

the Brother Solutions Center at

http://solutions.brother.com/.

Viewing Documentation 1

Viewing Documentation (Windows®)1

(Windows® 7 / Windows Vista® /

Windows® XP / Windows Server ® 2008 R2 /

Windows Server® 2008 / Windows Server®

2003)

To view the documentation, from the

(Start) menu, select All Programs > Brother

> MFC-XXXX (where XXXX is your model

name) from the programs group, and then

choose User's Guides.

(Windows® 8 / Windows Server® 2012)

Click (Brother Utilities), and then click

the drop-down list and select your model

name (if not already selected). Click Support

in the left navigation bar, and then click

User's Guides.

If you have not installed the software, you can

find the documentation on the CD-ROM by

following these steps:

aTurn on your computer. Insert the

CD-ROM into your CD-ROM drive.

NOTE

If the Brother screen does not appear, go

to Computer (My Computer). (For

Windows® 8: Click (File Explorer) on

the taskbar, and then go to Computer.)

Double-click the CD-ROM icon, and then

double-click start.exe.

bIf the model name screen appears, click

your model name.

cIf the language screen appears, click

your language. The CD-ROM Top Menu

appears.

dClick User's Guides.

In USA: The Manuals Download screen

appears.

eClick PDF/HTML documents. If the

country screen appears, select your

country. After the list of User’s Guides

appears, select the Guide you want.

Chapter 1

Viewing Documentation (Macintosh) 1

aTurn on your Macintosh. Insert the

CD-ROM into your CD-ROM drive.

Double-click the BROTHER icon. The

following window will appear.

bDouble-click the User’s Guides icon.

cSelect your model and language if

needed.

dClick User’s Guides.

eAfter the list of User’s Guides appears,

select the Guide you want.

How to find Scanning instructions 1

There are several ways you can scan

documents. You can find the instructions as

follows:

Software User's Guide

Scanning

ControlCenter

Network Scanning

Nuance™ PaperPort™ 12SE

How-to-Guides

(Windows® users)

The complete Nuance™ PaperPort™

12SE How-to-Guides can be viewed from

the Help selection in the Nuance™

PaperPort™ 12SE application.

Presto! PageManager User’s Guide

(Macintosh users)

NOTE

Presto! PageManager is available as a

download from

http://nj.newsoft.com.tw/download/brother/

PM9SEInstaller_BR_multilang.dmg

The complete Presto! PageManager

User’s Guide can be viewed from the Help

selection in the Presto! PageManager

application.

General information

How to find Network setup instructions

Your machine can be connected to a wireless

or wired (MFC-9330CDW and

MFC-9340CDW only) network.

Basic setup instructions:

(see Quick Setup Guide.)

Connection to a wireless access point or

router supports Wi-Fi Protected Setup or

AOSS™:

(see Quick Setup Guide.)

More information about network setup:

(see Network User's Guide.)

How to access Guides

for Advanced Features1

You can view and download these Guides

from the Brother Solutions Center at:

http://solutions.brother.com/

Click Manuals on your model’s page to

download the documentation.

Wi-Fi Direct™ Guide 1

This Guide provides information about how to

configure and use your Brother machine for

wireless printing directly from a mobile device

supporting the Wi-Fi Direct™ standard.

Google Cloud Print Guide 1

This Guide provides information about how to

configure your Brother machine to a Google

account and use Google Cloud Print services

for printing over the Internet.

Mobile Print/Scan Guide for Brother

iPrint&Scan 1

This Guide provides useful information about

printing from your mobile device and

scanning from your Brother machine to your

mobile device when connected on a Wi-Fi

network.

Web Connect Guide 1

This Guide provides information about how to

configure and use your Brother machine to

scan, load and view images and files on

certain websites that provide these services.

AirPrint Guide 1

This Guide provides information for using

AirPrint to print from OS X v10.7.x, 10.8.x

and your iPhone, iPod touch, iPad, or other

iOS device to your Brother machine without

installing a printer driver.

Chapter 1

Accessing Brother

Support (Windows®)1

You can find all the contacts you will need,

such as web support (Brother Solutions

Center), Customer Service and Brother

Authorized Service Centers in Brother

numbers on page i and on the CD-ROM.

Click Brother Support on the Top Menu.

The Brother Support screen appears.

To access our website

(http://www.brother.com/)

click Brother Home Page.

To view all Brother Numbers, including

Customer Service numbers for the USA

and Canada, click Support Information.

To access the USA Brother online

shopping mall

(http://www.brothermall.com/)

for additional product and service

information, click Brother Mall.com.

To access Canada’s Brother online

shopping mall

(http://www.brother.ca/)

for additional product and services

information, click Shop Online (Canada).

For the latest news and product support

information

(http://solutions.brother.com/),

click Brother Solutions Center.

To visit our website for original/genuine

Brother supplies

(http://www.brother.com/original/),

click Supplies Information.

To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/)

for FREE photo projects and printable

downloads,

click Brother CreativeCenter.

To return to the Top Menu, click Back.

Or, if you are finished, click Exit.

General information

Accessing Brother

Support (Macintosh) 1

You can find all the contacts you will need,

such as web support (Brother Solutions

Center) on the CD-ROM.

Double-click the Brother Support icon.

Choose your model if needed. The

Brother Support screen appears.

To download and install Presto!

PageManager, click

Presto! PageManager.

To access the Brother Web Connect

application web page, click

Brother Web Connect.

To register your machine from the Brother

Product Registration Page

(http://www.brother.com/registration/),

click On-Line Registration.

For the latest news and product support

information

(http://solutions.brother.com/),

click Brother Solutions Center.

To visit our website for original/genuine

Brother Supplies

(http://www.brother.com/original/),

click Supplies Information.

Chapter 1

Control panel overview1

The MFC-9130CW, MFC-9330CDW and MFC-9340CDW have the same 3.7 in. Touchscreen

LCD and Touchpanel 1.

1This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used.

13.7 in.Touchscreen LCD

(Liquid Crystal Display)

This is a Touchscreen LCD. You can

access the menus and options by

pressing them as they are displayed on

this screen.

NOTE

The illustrations in this Guide are based

on MFC-9340CDW.

General information

2Touchpanel:

The LEDs on the Touchpanel only light up

when they are available for use.

 Back

Press to go back to the previous menu

level.

 Home

Press to return to the Home screen.

The factory setting shows the date and

time, but you can change the Home

screen’s default setting (see Setting

the Ready screen on page 13.)

 Cancel

Press to cancel an operation when

illuminated in red.

Dial Pad

Press the numbers on the Touchpanel

to dial telephone and fax numbers or to

enter the number of copies.

3 Power On/Off

Press to turn on the machine.

Press and hold down to turn off the

machine. The Touchscreen LCD will show

Shutting Down and will stay on for a

few seconds before going off.

If you connect an external telephone or

TAD, it is always available.

The Wi-Fi light is on when the network

interface is WLAN.

Chapter 1

3.7" Touchscreen LCD 1

You can select three types of screens for the Home screen. When the Home screen is displayed,

you can change the displayed screen by swiping left or right, or pressing d or c.

The following screens show the machine status when the machine is idle.

Home screen

The Home screen shows the date and time and

provides access to Fax, Copy, Scan, Wi-Fi setup, Toner

levels and Setup screen.

When the Home screen is displayed the machine is in

Ready mode. When Secure Function Lock 1 is turned on

an icon will be displayed.

1See Advanced User's Guide, Secure Function Lock 2.0.

More screen

The More screen provides access to additional features,

such as Secure Print, Web Shortcut and USB.

Shortcut screens

You can quickly create a Shortcut for frequently used

functions, such as sending a fax, making a copy,

scanning and Web Connect (for more information, see

Shortcut Settings on page 15).

3 4

General information

NOTE

Swiping is a type of user operation on the

Touchscreen that is performed by

brushing your finger across the screen to

display the next page or item.

1Modes:

Fax

Lets you access Fax mode.

Copy

Lets you access Copy mode.

Scan

Lets you access Scan mode.

2Wireless Status

A four-level indicator on the Ready mode

screen shows the current wireless signal

strength if you are using a wireless

connection.

If you see at the top on the screen,

you can easily configure the wireless

settings by pressing it (for more

information, see Quick Setup Guide).

3 (Toner)

See the remaining toner life.

Press to access the Toner menu.

NOTE

The indication of remaining toner life will

vary depending on the types of documents

printed and customer’s usage.

4 (Settings)

Press to access the main settings (for

more information, see Settings screen

on page 12).

5Date and Time

See the date and time that has been set in

the machine.

6Secure Print

Lets you access the secure print menu.

7Web

Press to connect the Brother machine to

an Internet service (for more information,

see Web Connect Guide).

8USB

Press to access the Direct Print and Scan

to USB menus.

9Shortcuts

Press to set up Shortcuts.

You can quickly copy, scan, send a fax

and connect to a Web service using the

options set as Shortcuts.

NOTE

• Three Shortcut screens are available. You

can set up to six Shortcuts in each

Shortcut screen. A total of 18 Shortcuts

are available.

• Swipe left or right, or press d or c, to view

the other Shortcut screens.

0Max

Chapter 1

10 New Fax

When Fax Preview is set to On, you can

see how many new faxes you received

into the memory.

11 Warning icon

The warning icon appears when there

is an error or maintenance message;

press Detail to view it, and then press

to return to Ready mode.

For details, see Error and maintenance

messages on page 102.

NOTE

• This product adopts the font of ARPHIC

TECHNOLOGY CO.,LTD.

• MascotCapsule UI Framework and

MascotCapsule Tangiblet developed by

HI CORPORATION are used.

MascotCapsule is a registered trademark

of HI CORPORATION in Japan.

Settings screen 1

The Touchscreen shows the machine's

status when you press .

You can check and access all the machine’s

settings from the following screen.

1Toner

See the remaining toner life.

Press to access the Toner menu.

2Receive Mode

See the current Receive Mode.

Fax

Fax/Tel

External TAD

Manual

NOTE

When the Distinctive Ring feature is

turned on, the Touchscreen shows D/R

(for more information, see Distinctive Ring

on page 49).

3Network

Press to set up a network connection.

A four level indicator on the screen shows

the current wireless signal strength if you

are using a wireless connection.

䣐䣧䣹䢢䣈䣣䣺䢪䣧䣵䢫䢼䢲䢳

8 7 6

General information

4Date & Time

See the date and time.

Press to access the Date & Time menu.

5Fax Preview

See the Fax Preview status.

Press to access the Fax Preview setting.

6All Settings

Press to access the full Settings menu.

7Tray Setting

See the selected paper size. Press to

change the paper size and paper type

settings if needed.

8Wi-Fi Direct

Press to set up a Wi-Fi Direct™ network

connection.

Setting the Ready screen 1

Set the Ready screen to either Home, More,

Shortcuts 1, Shortcuts 2 or

Shortcuts 3.

When the machine is idle or you press ,

the Touchscreen will return to the screen you

set.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display General Setup.

dPress General Setup.

eSwipe up or down, or press aor b to

display Button Settings.

fPress Home Button Settings.

gSwipe up or down, or press aor b to

display Home, More, Shortcuts 1,

Shortcuts 2 or Shortcuts 3 and

then press the option you want.

hPress .

The machine will go to your chosen

Home screen.

Chapter 1

Basic Operations 1

Press your finger on the Touchscreen to

operate it. To display and access all the

screen menus or options, swipe left, right, up,

down, or press d c or a b to scroll through

them.

IMPORTANT

DO NOT press the Touchscreen with a

sharp object, such as a pen or stylus. It

may damage the machine.

The following steps show how to change a

setting in the machine. In this example, the

Touchscreen Backlight setting is changed

from Light to Med.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display General Setup.

dPress General Setup.

eSwipe up or down, or press aor b to

display LCD Settings.

fPress LCD Settings.

gPress Backlight.

hPress Med.

NOTE

Press to go back to the previous level.

iPress .

General information

Shortcut Settings 1

You can add the fax, copy, scan and Web

Connect settings you use most frequently by

setting them as your Shortcuts. Later you can

recall and apply these settings quickly and

easily. You can add up to 18 Shortcuts.

Adding Copy Shortcuts 1

The following settings can be included in a

copy Shortcut:

Quality

Enlarge/Reduce

Density

Contrast

Stack/Sort

Page Layout

Color Adjust

2-sided Copy

(MFC-9330CDW and MFC-9340CDW)

2-sided Copy Page Layout

(MFC-9340CDW)

Remove Background Color

aIf the displayed screen is either Home or

More, swipe left or right, or press d or c

to display a Shortcut screen.

bPress where you have not added a

Shortcut.

cPress Copy.

dRead the information on the

Touchscreen, and then confirm it by

pressing OK.

eSwipe up or down, or press aor b to

display the copy presets, and then press

the preset you want.

fSwipe up or down, or press aor b to

display the available settings, and then

press the setting you want.

gSwipe up or down, or press aor b to

display the available options for the

setting, and then press the option you

want.

Repeat steps f and g until you have

selected all the settings for this Shortcut.

hWhen you have finished changing the

settings, press Save as Shortcut.

iRead and confirm the displayed list of

settings you selected, and then

press OK.

jEnter a name for the Shortcut using the

keyboard on the Touchscreen. (To help

you enter letters, see Entering text

on page 194.)

Press OK.

kPress OK to save your Shortcut.

Adding Fax Shortcuts 1

The following settings can be included in a fax

Shortcut:

Fax Resolution

2-sided Fax (MFC-9340CDW)

Contrast

Real Time TX

Coverpage Setup

Overseas Mode

Glass Scan Size

aIf the displayed screen is either Home or

More, swipe left or right, or press d or c

to display a Shortcut screen.

bPress where you have not added a

Shortcut.

cPress Fax.

dRead the information on the

Touchscreen, and then confirm it by

pressing OK.

Chapter 1

eEnter the fax or telephone number using

the dial pad on the Touchpanel, the

Address Book or the Call History on the

Touchscreen. When you have finished,

go to step f.

NOTE

• You can enter up to 20 digits for a fax

number.

• If the Shortcut is to be used for

broadcasting, press Options and select

Broadcasting in step g before entering

the fax or telephone number in step e.

• You can enter up to 20 fax numbers if the

Shortcut is for broadcasting. The fax

numbers can be entered in any

combination of Group numbers from the

Address Book, individual fax numbers

from the Address Book or entered

manually (see Advanced User's Guide,

Broadcasting).

• When you enter a fax number in a

Shortcut, it will be added automatically to

the Address Book. The name in the

Address Book will be the Shortcut name

plus a sequential number.

fPress Options.

gSwipe up or down, or press aor b to

display the available settings, and then

press the setting you want.

hPress the option you want.

Repeat steps g and h until you have

selected all the settings for this Shortcut.

Press OK.

iWhen you have finished changing the

settings, press Save as Shortcut.

jRead and confirm the displayed list of

settings you selected, and then

press OK.

kEnter a name for the Shortcut using the

keyboard on the Touchscreen. (To help

you enter letters, see Entering text

on page 194.)

Press OK.

lPress OK to save your Shortcut.

Adding Scan Shortcuts 1

The following settings can be included in a

scan Shortcut:

to USB

2-sided Scan (MFC-9340CDW)

Scan Type

Resolution

File Type

Glass Scan Size

File Name

File Size

Remove Background Color

to E-mail Server (Available after IFAX is

downloaded)

2-sided Scan (MFC-9340CDW)

Scan Type

Resolution

File Type

Glass Scan Size

File Size

to OCR / to File / to Image /

to E-mail

PC Select

to FTP / to Network

Profile Name

General information

aIf the displayed screen is either Home or

More, swipe left or right, or press d or c

to display a Shortcut screen.

bPress where you have not added a

Shortcut.

cPress Scan.

dSwipe up or down, or press aor b to

display the type of scan you want, and

then press it.

eDo one of the following:

If you pressed to USB, read the

information on the Touchscreen, and

then press OK to confirm it. Go to

step h.

If you pressed to E-mail Server,

read the information on the

Touchscreen, and then press OK to

confirm it. Go to step f.

If you pressed to OCR, to File,

to Image or to E-mail, read the

information on the Touchscreen, and

then press OK to confirm it. Go to

step g.

If you pressed to FTP or

to Network, read the information

on the Touchscreen, and then press

OK to confirm it.

Swipe up or down, or press aor b to

display the Profile Name, and then

press it.

Press OK to confirm the Profile Name

you have selected. Go to step m.

NOTE

To add a Shortcut for to Network and

to FTP, you must have added the Profile

Name beforehand.

fDo one of the following:

To enter an E-mail address

manually, press Manual. Enter the

E-mail address using the keyboard

on the Touchscreen. (To help you

enter letters, see Entering text

on page 194.)

Press OK.

To enter an E-mail address from the

Address Book, press

Address Book. Swipe up or down,

or press aor b to display the E-mail

address you want, and then press it.

Press OK.

After you confirm the E-mail address

you entered, press OK. Go to step h.

NOTE

Press Detail to view the list of

addresses you have entered.

gDo one of the following:

When the machine is connected to a

computer using a USB connection:

Press OK to confirm USB is selected

as the PC Name. Go to step m.

When the machine is connected to a

network:

Swipe up or down, or press aor b to

display the PC Name, and then press

it. Press OK to confirm the PC Name

you selected. Go to step m.

hPress Options.

iSwipe up or down, or press aor b to

display the available settings, and then

press the setting you want.

jSwipe up or down, or press aor b to

display the available options for the

setting, and then press the option you

want.

Repeat steps i and j until you have

selected all the settings for this Shortcut.

Press OK.

Chapter 1

kReview the settings you have selected:

If you must make more changes,

return to step h.

If you are satisfied with your

changes, press

Save as Shortcut.

lReview your settings on the

Touchscreen, and then press OK.

mEnter a name for the Shortcut using the

keyboard on the Touchscreen. (To help

you enter letters, see Entering text

on page 194.)

Press OK.

nRead the information on the

Touchscreen, and then press OK to save

your Shortcut.

Adding Web Connect

Shortcuts 1

The settings for these services can be

included in a Web Connect Shortcut:

PICASA WEB ALBUMS™

GOOGLE DRIVE™

FLICKR®

FACEBOOK

EVERNOTE

DROPBOX

NOTE

• Web services may have been added

and/or service names may have been

changed by the provider since this

document was published.

• To add a Web Connect Shortcut, you must

have an account with the desired service

(for more information, see Web Connect

Guide).

aIf the displayed screen is either Home or

More, swipe left or right, or press d or c

to display a Shortcut screen.

bPress where you have not added a

Shortcut.

cPress Web.

dIf Information about the Internet

connection is displayed, read the

information and confirm it by pressing

OK.

eSwipe left or right, or press dor c to

display the available service, and then

press the desired service.

fPress your account.

If the account needs a PIN code, enter

the PIN for the account using the

keyboard on the Touchscreen.

Press OK.

gPress the function you want.

NOTE

The functions that can be set vary

depending on the selected service.

hRead and confirm the displayed list of

functions you selected, and then

press OK.

iPress OK to save your Shortcut.

NOTE

The Shortcut name will be assigned

automatically. If you want to change the

Shortcut names, see Editing Shortcut

Names on page 19.

General information

Changing Shortcuts 1

You can change the settings in a Shortcut.

NOTE

(Web Connect Shortcuts) You cannot

change a Web Connect Shortcut. If you

want to change the Shortcut, you must

delete it, and then add a new Shortcut.

(For more information, see Deleting

Shortcuts on page 19 and Adding Web

Connect Shortcuts on page 18.)

aPress the Shortcut you want. The

settings for the Shortcut that you chose

are displayed.

bChange the settings for the Shortcut you

chose in step a (for more information,

see Shortcut Settings on page 15).

cWhen you have finished changing

settings, press Save as Shortcut.

dPress OK to confirm.

eDo one of the following:

To overwrite the Shortcut, press

Yes. Go to step g.

If you do not want to overwrite the

Shortcut, press No to enter a new

Shortcut name. Go to step f.

fTo create a new Shortcut, hold down

to delete the current name, and then

enter a new name using the keyboard

on the Touchscreen. (To help you enter

letters, see Entering text on page 194.)

Press OK.

gPress OK to confirm.

Editing Shortcut Names 1

You can edit a Shortcut name.

aPress and hold the Shortcut until the

dialog box appears.

NOTE

You can also press , All Settings

and Shortcut Settings.

bPress Edit Shortcut Name.

cTo edit the name, hold down to

delete the current name, and then enter

a new name using the keyboard on the

Touchscreen. (To help you enter letters,

see Entering text on page 194.)

Press OK.

Deleting Shortcuts 1

You can delete a Shortcut.

aPress and hold the Shortcut until the

dialog box appears.

NOTE

You can also press , All Settings

and Shortcut Settings.

bPress Delete to delete the Shortcut

that you chose in step a.

cPress Yes to confirm.

Recalling Shortcuts 1

The Shortcut settings are displayed on the

Shortcut screen. To recall a Shortcut, simply

press the Shortcut name.

Loading paper and

print media 2

The machine can feed paper from the paper

tray or manual feed slot.

When you load paper in the paper tray, note

the following:

If your application software supports

paper size selection on the print menu,

you can select it through the software. If

your application software does not

support it, you can set the paper size in

the printer driver or by pressing the

buttons on the Touchscreen.

Loading paper in the paper

tray 2

You can load up to 250 sheets in the paper

tray. Paper can be loaded up to the maximum

paper mark ( ) on the right side of the

paper tray (for the recommended paper to

use, see Acceptable paper and other print

media on page 28).

Printing on plain paper, thin paper or

recycled paper from the paper tray 2

aPull the paper tray completely out of the

machine.

bWhile pressing the green paper-guide

release levers (1), slide the paper

guides to fit the paper you are loading in

the tray. Make sure the guides are firmly

in the slots.

cFan the stack of paper well to avoid

paper jams and misfeeds.

Loading paper 2



Loading paper

dLoad paper in the tray and make sure:

The paper is below the maximum

paper mark ( ) (1).

Overfilling the paper tray will cause

paper jams.

The side to be printed on is

face down.

The paper guides touch the sides of

the paper so it will feed correctly.

ePut the paper tray firmly back in the

machine. Make sure the tray is

completely inserted into the machine.

fLift up the support flap (1) to prevent

paper from sliding off the face-down

output tray, or remove each page as

soon as it comes out of the machine.

Chapter 2

Loading paper in the manual

feed slot 2

You can load envelopes and special print

media one-at-a-time into this slot. Use the

manual feed slot to print or copy on labels,

envelopes, thicker paper or glossy paper (for

the recommended paper to use, see

Acceptable paper and other print media

on page 28).

NOTE

The machine turns on the Manual Feed

mode when you put paper in the manual

feed slot.

Printing on plain paper, thin paper,

recycled paper and bond paper from

the manual feed slot 2

aLift up the support flap (1) to prevent

paper from sliding off the face-down

output tray, or remove each page as

soon as it comes out of the machine.

bOpen the manual feed slot cover.

cUse both hands to slide the manual feed

slot paper guides to the width of the

paper you are going to use.

Loading paper

dUse both hands to push one sheet of

paper firmly into the manual feed slot

until the top edge of the paper presses

against the paper feed rollers. Continue

pressing the paper against the rollers for

about two seconds, or until the machine

grabs the paper and pulls it in further.

NOTE

• If the error message Jam Manual Feed

appears on the Touchscreen, the machine

cannot grasp and pull the paper. Reset

the machine by removing the paper and

then pressing Start on the Touchscreen.

Reinsert the paper and be sure to press it

firmly against the rollers.

• Put the paper into the manual feed slot

with the side to be printed on face up.

• Make sure the paper is straight and in the

correct position on the manual feed slot. If

it is not, the paper may not be fed

correctly, resulting in a skewed printout or

a paper jam.

• Pull the paper out completely when you

retry putting the paper into the manual

feed slot.

• Do not put more than one sheet of paper

in the manual feed slot at any one time, as

it may cause a jam.

• To easily remove a small printout from the

output tray use both hands to lift up the

scanner cover as shown in the illustration.

• You can still use the machine while the

scanner cover is up. To close the scanner

cover, push it down with both hands.

eAfter the Touchscreen shows

Manual Feed, return to step d to load

the next sheet of paper. Repeat for each

page you want to print.

Chapter 2

Printing on thick paper, labels,

envelopes and glossy paper from the

manual feed slot 2

When the back cover (face-up output tray) is

pulled down, the machine has a straight

paper path from the manual feed slot through

to the back of the machine. Use this paper

feed and output method for printing on thick

paper, labels, envelopes or glossy paper.

aOpen the back cover (face-up output

tray).

b(For printing envelopes only)

Pull down the two gray levers, one on

the left side and one on the right side, as

shown in the illustration.

cOpen the manual feed slot cover.

dUse both hands to slide the manual feed

slot paper guides to the width of the

paper that you are going to use.

Loading paper

eUse both hands to push one sheet of

paper or one envelope firmly into the

manual feed slot until the top edge of the

paper presses against the paper feed

rollers. Continue pressing the paper

against the rollers for about two

seconds, or until the machine grabs the

paper and pulls it in further.

NOTE

• If the error message Jam Manual Feed

appears on the Touchscreen, the machine

cannot grasp and pull the paper or

envelope. Reset the machine by

removing the paper and then pressing

Start on the Touchscreen. Reinsert the

paper or envelope and be sure to press it

firmly against the rollers.

• Put the paper or envelope into the manual

feed slot with the side to be printed on

face up.

• When Label is selected in the printer

driver, the machine will feed the paper

from the manual feed slot, even if Manual

is not selected as the paper source.

• Make sure the paper or envelope is

straight and in the correct position in the

manual feed slot. If it is not, the paper or

envelope may not feed correctly, resulting

in a skewed printout or a paper jam.

• Pull the paper or envelope out completely

when you retry putting the paper into the

manual feed slot.

• Do not put more than one sheet of paper

or one envelope in the manual feed slot at

any one time, as it may cause a jam.

fSend the print data to the machine.

NOTE

Remove each printed page or envelope

immediately to prevent a paper jam.

gAfter the Touchscreen shows

Manual Feed, return to step e to load

the next sheet of paper. Repeat for each

page you want to print.

h(For printing envelopes)

When you have finished printing, return

the two gray levers, that you pulled

down at step b, back to their original

positions.

iClose the back cover (face-up output

tray) until it locks in the closed position.

Chapter 2

Unscannable and unprintable areas 2

The figures in the table show maximum unscannable and unprintable areas. These areas may

vary depending on the paper size or settings in the application you are using.

Usage Document

Size Top (1)

Bottom (3)

Left (2)

Right (4)

Fax (Sending) Letter 0.12 in. (3 mm) 0.16 in. (4 mm)

A4 0.12 in. (3 mm) (ADF)

0.04 in. (1 mm)

(Scanner Glass)

0.12 in. (3 mm)

Legal 0.12 in. (3 mm) 0.16 in. (4 mm)

Copy*Letter 0.16 in. (4 mm) 0.16 in. (4 mm)

*a single copy

or a 1 in 1 copy

A4 0.16 in. (4 mm) 0.12 in. (3 mm)

Legal 0.16 in. (4 mm) 0.16 in. (4 mm)

Scan Letter 0.12 in. (3 mm) 0.12 in. (3 mm)

A4 0.12 in. (3 mm) 0.12 in. (3 mm)

Legal (ADF) 0.12 in. (3 mm) 0.12 in. (3 mm)

Print Letter 0.16 in. (4.2 mm) 0.16 in. (4.2 mm)

A4 0.16 in. (4.2 mm) 0.16 in. (4.2 mm)

Legal 0.16 in. (4.2 mm) 0.16 in. (4.2 mm)

Loading paper

Paper settings 2

Paper Size 2

You can use the following sizes of paper for

printing faxes: Letter, A4, Legal or Folio.

When you change the size of paper in the

tray, you must also change the setting for

paper size at the same time so your machine

can fit the document or an incoming fax on

the page.

You can use the following sizes of paper for

copies: Letter, A4, Legal, Executive, A5, A5 L

(Long Edge), A6 and Folio and the following

sizes for printing faxes: Letter, A4, Legal or

Folio (8.5 in. ×13 in.).

aPress .

bPress (Tray Setting).

cPress Paper Size.

dSwipe up or down, or press aor b to

display Letter, A4, Legal, EXE, A5,

A5 L, A6 or Folio, and press the

option you want.

ePress .

NOTE

• When an appropriate size is not in the tray

received faxes will be stored in the

machine’s memory and Size mismatch

will appear on the Touchscreen (for more

information, see Error and maintenance

messages on page 102).

• If the tray is out of paper and received

faxes are in the machine’s memory,

No Paper will appear on the

Touchscreen. Insert paper in the empty

tray.

Paper Type 2

To get the best print quality set the machine

for the type of paper you are using.

aPress .

bPress (Tray Setting).

cPress Paper Type.

dSwipe up or down, or press aor b to

display Thin, Plain Paper, Thick,

Thicker, Recycled Paper, and

press the option you want.

ePress .

Chapter 2

Acceptable paper and

other print media 2

Print quality may vary according to the type of

paper you are using.

You can use the following types of print

media: plain paper, thin paper, thick paper,

thicker paper, bond paper, recycled paper,

labels, envelopes or glossy paper (see Print

media on page 198).

For best results, follow these instructions:

DO NOT load different types of paper in

the paper tray at the same time because it

may cause the paper to jams or misfeed.

For correct printing, you must choose the

same paper size from your software

application as the paper in the tray.

Avoid touching the printed surface of the

paper immediately after printing.

Before you buy a lot of paper, test a small

quantity to make sure the paper is

appropriate for the machine.

Use labels that are designed for use in

laser machines.

Recommended paper specifications 2

The following paper specifications are appropriate for this machine.

Use plain paper that is appropriate for laser/LED machines to make copies.

Use paper that is 20 to 24 lb (75 to 90 g/m2).

Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.

This machine can use recycled paper that meets DIN 19309 specifications.

Paper size Paper types No. of sheets

Paper Tray

(Tray 1) Letter, A4, Legal,

B5 (JIS), Executive, A5,

A5 L, A6, Folio 1

Plain paper, Thin paper,

Recycled paper up to 250 20 lb (80 g/m2)

Manual Feed Slot Width: 3.0 to 8.5 in.

(76.2 to 215.9 mm)

Length: 4.57 to 14 in.

(116 to 355.6 mm)

Plain paper, Thin paper,

Thick paper,

Thicker paper,

Bond paper,

Recycled paper,

Envelopes, Labels,

Glossy paper

1 sheet

1 Envelope

Basis weight 20-24 lb (75-90 g/m2)

Thickness 80-110 μm

Roughness Higher than 20 sec.

Stiffness 90-150 cm3/100

Grain direction Long grain

Volume resistivity 10e9-10e11 ohm

Surface resistivity 10e9-10e12 ohm-cm

Filler CaCO3 (Neutral)

Ash content Below 23 wt%

Brightness Higher than 80%

Opacity Higher than 85%

Chapter 2

Handling and using special

paper 2

The machine is designed to work well with

most types of xerographic and bond paper.

However, some paper variables may have an

effect on print quality or handling reliability.

Always test samples of paper before

purchasing to ensure desirable performance.

Store paper in its original packaging and keep

it sealed. Keep the paper flat and away from

moisture, direct sunlight and heat.

Some important guidelines when selecting

paper are:

DO NOT use inkjet paper because it may

cause a paper jam or damage your

machine.

Preprinted paper must use ink that can

withstand the 392 °F (200 °C) temperature

of the machine’s fusing process.

If you use bond paper, paper having a

rough surface, or paper that is wrinkled or

creased, the paper may exhibit degraded

performance.

Types of paper to avoid 2

IMPORTANT

Some types of paper may not perform well

or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 A curl of 0.08 in. (2 mm) or greater

may cause jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight

specification in this guide

• with tabs and staples

• with letterheads using low temperature

dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed

above, they may damage your machine.

This damage is not covered under any

Brother warranty or service agreement.

Loading paper

Envelopes 2

The machine is designed to work well with

most envelopes. However, some envelopes

may have feed and print quality problems

because of the way they have been made.

Envelopes should have edges with straight,

well-creased folds. Envelopes should lie flat

and not be of baggy or flimsy construction.

Use only quality envelopes from a supplier

who understands that you will be using the

envelopes in a laser machine.

Envelopes can only be fed through the

manual feed slot.

We recommend that you print a test envelope

to make sure the print results are what you

want.

Types of envelopes to avoid 2

IMPORTANT

DO NOT use envelopes:

• that are damaged, curled, wrinkled or

an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie

strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (raised writing)

• that were previously printed by a laser

or LED machine

• that are pre-printed on the inside

• that cannot be arranged neatly when

stacked

• that are made of paper that weighs

more than the paper weight

specifications for the machine

• with edges that are not straight or

consistently square

• with windows, holes, cut-outs or

perforations

• with glue on the surface as shown in

the figure below

• with double flaps as shown in the figure

below

• with sealing flaps that are not folded

down when purchased

• with each side folded as shown in the

figure below

If you use any of the types of envelopes

listed above, they may damage your

machine. This damage may not be

covered under any Brother warranty or

service agreement.

Occasionally you may experience paper

feed problems caused by the thickness,

size and flap shape of the envelopes you

are using.

Chapter 2

Labels 2

The machine will print on most types of labels

designed for use with a laser machine. Labels

should have an adhesive that is acrylic-based

since this material is more stable at the high

temperatures in the fuser unit. Adhesives

should not come in contact with any part of

the machine, because the label stock may

stick to the drum unit or rollers and cause

jams and print quality problems. No adhesive

should be exposed between the labels.

Labels should be arranged so that they cover

the entire length and width of the sheet. Using

labels with spaces may result in labels

peeling off and causing serious jams or print

problems.

All labels used in this machine must be able

to withstand a temperature of 392 °F (200 °C)

for a period of 0.1 seconds.

Labels can only be fed through the manual

feed slot.

Types of labels to avoid 2

Do not use labels that are damaged, curled,

wrinkled or an unusual shape.

IMPORTANT

• Avoid feeding labels with the carrier sheet

exposed because your machine will be

damaged.

• DO NOT reuse or insert labels that have

previously been used or are missing a few

labels on the sheet.

• Label sheets should not exceed the paper

weight specifications described in this

User’s Guide. Labels exceeding this

specification may not feed or print

correctly and may cause damage to your

machine.

How to load

documents 3

You can send a fax, make copies, and scan

from the ADF (Automatic Document Feeder)

and the scanner glass.

Using the automatic

document feeder (ADF) 3

The ADF can hold up to 35 pages and feeds

each sheet individually. Use standard 20 lb

(80 g/m2) paper and always fan the pages

before putting them in the ADF.

Document Sizes Supported 3

How to load documents 3

IMPORTANT

• DO NOT leave thick documents on the

scanner glass. If you do this, the ADF may

jam.

• DO NOT use paper that is curled,

wrinkled, folded, ripped, stapled, paper-

clipped, pasted or taped.

• DO NOT use cardboard, newspaper or

fabric.

• To avoid damaging your machine while

using the ADF, DO NOT pull on the

document while it is feeding.

NOTE

• To scan documents that are not

appropriate for the ADF, see Using the

scanner glass on page 34.

• It is easier to use the ADF if you are

loading a multiple page document.

• Make sure documents with correction fluid

or written with ink are completely dry.

aUnfold the ADF document support (1).

Lift up and unfold the ADF document

output support flap (2).

bFan the pages well.

cStagger the pages of your document

face up top edge first, in the ADF until

the Touchscreen shows ADF Ready

and you feel the top page touch the feed

rollers.

Loading documents 3

Length: 5.8 to 14 in. (147.3 to 355.6 mm)

Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)

Weight: 17 to 24 lb (64 to 90 g/m2)

Chapter 3

dAdjust the paper guides (1) to fit the

width of your document.

NOTE

To scan non-standard documents, see

Using the scanner glass on page 34.

Using the scanner glass 3

You can use the scanner glass to fax, copy or

scan pages of a book, one page at a time.

Document Sizes Supported 3

How to load documents 3

NOTE

To use the scanner glass, the ADF must

be empty.

aLift the document cover.

bUsing the document guidelines on the

left and top, place the document

face down in the upper left corner of the

scanner glass.

cClose the document cover.

IMPORTANT

If the document is a book or is thick do not

slam the cover or press on it.

Length: Up to 11.8 in. (300.0 mm)

Width: Up to 8.5 in. (215.9 mm)

Weight: Up to 4.4 lb (2.0 kg)

How to send a fax 4

The following steps show you how to send a

fax. To send multiple pages use the ADF.

aDo one of the following to load your

document:

Place the document face up in the

ADF (see Using the automatic

document feeder (ADF) on page 33).

Load your document face down on

the scanner glass (see Using the

scanner glass on page 34).

bDo one of the following:

When Fax Preview is set to Off,

press Fax.

When Fax Preview is set to On, press

Fax and Sending Fax(es).

The Touchscreen shows:

cYou can change the following fax

sending options. Press Options.

Swipe up or down, or press aor b to

scroll through the fax options. When the

setting you want is displayed, press it

and choose your new option. When you

have finished changing the options,

press OK.

NOTE

For the following advanced fax sending

operations and settings, see Advanced

User's Guide:Sending a fax

•2-sided Fax (MFC-9340CDW)

•Contrast

•Fax Resolution

•Broadcasting

•Real Time TX

•Overseas Mode

•Delayed Fax

•Batch TX

•Coverpage Message

•Coverpage Setup

•Polled TX

d(MFC-9340CDW)

Choose one of the options below:

To send a 1-sided document, go to

step e.

To send a 2-sided document, choose

the 2-sided scanning format for your

2-sided document as follows:

Press Options.

Swipe up or down, or press aor b to

display 2-sided Fax and press

2-sided Fax.

Press 2-sided Scan: Long Edge

or 2-sided Scan: Short Edge.

Press OK.

NOTE

You can send 2-sided documents from the

ADF.

Sending a fax 4

Chapter 4

eEnter the fax number.

Using the dial pad

Using the Address Book

Address Book

Using call history

Call History

(For more information, see How to dial

on page 56.)

fPress Fax Start.

Faxing from the ADF

The machine starts scanning the

document.

Faxing from the scanner glass

If Real Time TX is On, the machine

will send the document without asking if

there are additional pages to scan.

If you press Fax Start, the

machine starts scanning the first

page.

When the Touchscreen shows

Next Page?, do one of the

following:

• To send a single page, press No.

The machine starts sending the

document.

• To send more than one page,

press Yes and place the next

page on the scanner glass. Press

OK. The machine starts scanning

the page. (Repeat this step for

each additional page.)

Stop faxing 4

To stop faxing, press .

Faxing A4 size documents

from the scanner glass 4

When faxing A4 size documents, you must

set the scan glass size to A4; otherwise, a

portion of your faxes will be missing.

aDo one of the following:

When Fax Preview is set to Off,

press (Fax).

When Fax Preview is set to On, press

(Fax) and

Sending Fax(es).

bPress Options.

cSwipe up or down, or press aor b to

display Glass Scan Size.

dPress Glass Scan Size.

ePress A4.

fPress OK.

Canceling a fax in process 4

Press to cancel the fax. If you press

while the machine is dialing or sending, the

Touchscreen will show Cancel Job?.

Press Yes to cancel the fax.

Sending a fax

Transmission Verification

Report 4

You can use the Transmission Verification

Report as proof that you sent a fax. This

report lists the receiving party’s name or fax

number, the time and date of transmission,

duration of transmission, number of pages

sent, and whether or not the transmission

was successful.

There are several settings available for the

Transmission Verification Report:

On: Prints a report after every fax you

send.

On+Image: Prints a report after every fax

you send. A portion of the fax’s first page

appears on the report.

Off: Prints a report if your fax is

unsuccessful due to a transmission error.

Off is the factory setting.

Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error.

A portion of the fax’s first page appears on

the report.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Fax.

dPress Fax.

eSwipe up or down, or press aor b to

display Report Setting.

fPress Report Setting.

gPress Transmission.

hPress On, On+Image, Off or

Off+Image.

iPress .

NOTE

• If you choose On+Image or Off+Image,

the image will not appear on the

Transmission Verification Report if Real

Time Transmission is set to On.

(see Advanced User's Guide, Real Time

Transmission).

• If the transmission is successful, OK will

appear next to RESULT on the

Transmission Verification Report.

If the transmission is not successful, NG

will appear next to RESULT.

Receive modes 5

NOTE

You can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio.

Choose the correct Receive Mode 5

The correct Receive Mode is determined by the external devices and telephone subscriber

services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother

machine.

Receiving a fax 5

Will you be using a Distinctive Ring number for receiving faxes?

Brother uses the term "Distinctive Ring" but different telephone companies may have other names for this

service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,

Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing (see Distinctive Ring

on page 49 for instructions on setting up your machine using this feature).

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility

that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls (see

Voice Mail on page 48 for instructions on setting up your machine using this service).

Will you be using a Telephone Answering Device on the same telephone line as your Brother

machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are

stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode

(see Connecting an external TAD (telephone answering device) on page 51).

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Fax as your receive mode (see Fax Only

on page 40).

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically?

The Fax/Tel receive mode is used when sharing the Brother machine and your telephone on the

same line. Choose Fax/Tel as your receive mode (see Fax/Tel on page 40).

Important Note: You can not receive voice messages on either Voice Mail or an answering

machine if you choose the Fax/Tel mode.

Do you expect to receive very few faxes?

Choose Manual as your receive mode. You control the telephone line and must answer every call

yourself (see Manual on page 40).

Receiving a fax

To set the receive mode follow the instructions below:

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to display Fax.

dPress Fax.

eSwipe up or down, or press aor b to display Setup Receive.

fPress Setup Receive.

gSwipe up or down, or press aor b to display Receive Mode.

hPress Receive Mode.

NOTE

If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off

(see Distinctive Ring on page 49).

iPress Fax, Fax/Tel, External TAD or Manual.

jPress .

Chapter 5

Using receive modes 5

Some receive modes answer automatically

(Fax and Fax/Tel). You may want to

change the Ring Delay before using these

modes (see Ring Delay on page 41).

Fax Only 5

Fax mode will automatically answer every

call as a fax.

Fax/Tel 5

Fax/Tel mode helps you manage incoming

calls, by recognizing whether they are fax or

voice calls and handling them in one of the

following ways:

Faxes will be automatically received.

Voice calls will start the F/T ring to tell you

to pick up the line. The F/T ring is a fast

pseudo/double-ring made by your

machine.

(Also see F/T Ring Time (Fax/Tel mode only)

on page 41 and Ring Delay on page 41.)

Manual 5

Manual mode turns off all automatic

answering functions unless you are using the

Distinctive Ring Receive feature.

To receive a fax in Manual mode lift the

handset of the external telephone or press

(Fax) and then press Hook. When you

hear fax tones (short repeating beeps), press

Fax Start, and then press Receive to

receive a fax. You can also use the Easy

Receive feature to receive faxes by lifting a

handset on the same line as the machine.

(Also see Easy Receive on page 42.)

External TAD 5

External TAD mode lets an external

answering device manage your incoming

calls. Incoming calls will be handled in the

following ways:

Faxes will be automatically received.

Voice callers can record a message on the

external TAD.

(For more information, see Connecting an

external TAD (telephone answering device)

on page 51.)

Receiving a fax

Receive Mode settings 5

Ring Delay 5

The Ring Delay setting sets the number of

times the machine rings before it answers in

Fax and Fax/Tel modes.

If you have external or extension telephones

on the same line as the machine, keep the

Ring Delay setting of 4 (see Using external

and extension telephones on page 54 and

Easy Receive on page 42).

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Fax.

dPress Fax.

eSwipe up or down, or press aor b to

display Setup Receive.

fPress Setup Receive.

gSwipe up or down, or press aor b to

display Ring Delay.

hPress Ring Delay.

iPress 0, 1, 2, 3 or 4 for how many times

you want the line to ring before the

machine answers.

jPress .

NOTE

If you choose 0, the machine will answer

immediately and the line will not ring at all.

F/T Ring Time

(Fax/Tel mode only) 5

When somebody calls your machine, you and

your caller will hear the normal telephone ring

sound. The number of rings is set by the Ring

Delay setting.

If the call is a fax, then your machine will

receive it; however, if it is a voice call the

machine will sound the F/T ring

(pseudo/double-ring) for the time you set in

the F/T Ring Time setting. If you hear the F/T

ring it means that a voice caller is on the line.

Because the F/T ring is made by the machine,

extension and external telephones will not

ring; however, you can still answer the call on

any telephone (for more information, see

Using Remote Codes on page 54).

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Fax.

dPress Fax.

eSwipe up or down, or press aor b to

display Setup Receive.

fPress Setup Receive.

gSwipe up or down, or press aor b to

display F/T Ring Time.

hPress F/T Ring Time.

iPress how long the machine will ring to

alert you that you have a voice call (20,

30, 40 or 70 seconds).

jPress .

NOTE

Even if the caller hangs up during the

pseudo/double-ringing, the machine will

continue to ring for the set time.

Chapter 5

Easy Receive 5

If Easy Receive is On:5

The machine can receive a fax automatically,

even if you answer the call. When you see

Receiving on the Touchscreen or hear a

click on the phone line through the handset

you are using, just replace the handset. Your

machine will do the rest.

If Easy Receive is Off:5

If you are at the machine and answer a fax

call first by lifting the external handset, then

press Fax Start, and then press Receive

to receive the Fax.

If you answered at an extension telephone

press l51 (see Using external and extension

telephones on page 54).

NOTE

• If this feature is set to On, but your

machine does not connect a fax call when

you lift an extension telephone handset,

press the fax receive code l51.

• If you send faxes from a computer on the

same telephone line and the machine

intercepts them, set Easy Receive to Off.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Fax.

dPress Fax.

eSwipe up or down, or press aor b to

display Setup Receive.

fPress Setup Receive.

gSwipe up or down, or press aor b to

display Easy Receive.

hPress Easy Receive.

iPress On (or Off).

jPress .

Receiving a fax

Fax Preview

(Black and White only) 5

How to preview a received fax5

You can view received faxes on the

Touchscreen by pressing (Fax) and

then (Received Faxes). When the

machine is in Ready mode, a pop-up

message will appear on the Touchscreen to

alert you of new faxes.

Setting Fax Preview 5

aPress .

bPress (Fax Preview).

cPress On (or Off).

dPress Yes.

eThe Touchscreen will tell you that any

future faxes will not be printed as you

receive them.

Press Yes.

fPress .

NOTE

When Fax Preview is turned on, a backup

copy of received faxes will not be printed

for Fax Forwarding and PC-Fax Receiving

operations, even if you set Backup Print to

On.

Using Fax Preview 5

When you receive a fax, you will see a pop-up

message on the Touchscreen. (For example:

New Fax(es):01 [View])

aPress View.

The Touchscreen will display the fax list.

NOTE

• Although printed faxes show the received

date and time when Fax Receive Stamp is

turned on, the Fax Preview screen will not

show the received date and time.

• The fax list includes the old faxes and the

new fax. The new fax is indicated by a

blue mark next to the fax.

• To see a fax that has already been

previewed, press Fax and

Received Faxes.

bSwipe up or down, or press aor b to

display the fax number of the fax you

want.

cPress the fax you want.

NOTE

• If your fax is large there may be a delay

before it is displayed.

• The Touchscreen will show the current

page number and total pages of the fax

message. When your fax message is over

99 pages the total number of pages will be

shown as “XX.”

Chapter 5

Press the Touchscreen or Touchpanel

to perform the following operations.

dPress .

How to print a fax 5

aPress (Fax).

bPress Received Faxes.

cPress the fax you want.

dPress Start.

ePress .

How to print all faxes in the list 5

aPress (Fax).

bPress Received Faxes.

cPress Print/Delete.

dDo one of the following:

Press Print All:New Fax(es) to

print all faxes you have not yet

viewed.

Press Print All(Old Faxes) to

print all faxes you have viewed.

ePress .

How to delete all faxes in the list 5

aPress (Fax).

bPress Received Faxes.

cPress Print/Delete.

dDo one of the following:

Press Delete All:New Fax(es)

to delete all faxes you have not yet

viewed.

Press Delete All(Old Faxes) to

delete all faxes you have viewed.

ePress Yes to confirm.

fPress .

Description

Enlarge the fax.

Reduce the fax.

or Scroll vertically.

or Scroll horizontally.

Rotate the fax clockwise.

Delete the fax.

Press Yes to confirm.

Go back to the previous page.

Go to the next page.

Go back to the fax list.

Start Print the fax.

Receiving a fax

Turning off Fax Preview 5

aPress .

bPress (Fax Preview).

cPress Off.

dPress Yes to confirm.

eIf there are faxes stored in the memory,

do one of the following:

If you do not want to print the stored

faxes, press Continue.

Press Yes to confirm. Your faxes will

be deleted.

To print all the stored faxes, press

Print All Faxes Before

Delete.

If you do not want to turn off Fax

Preview, press Cancel.

fPress .

How to use PC-FAX 6

PC-Fax Receive

(For Windows®only) 6

If you turn on the PC-Fax Receive feature

your MFC will store received faxes in memory

and send them to your computer

automatically. You can then use your

computer to view and store these faxes.

Even if you turn off your computer (at night or

on the weekend, for example), your MFC will

receive and store your faxes in its memory.

The number of received faxes that are stored

in the memory will appear on the

Touchscreen.

When you start your computer and the PC-

Fax Receiving software runs, your MFC

transfers your faxes to your computer

automatically.

For PC-Fax Receive to work the PC-FAX

Receiving software must be running on your

computer.

Do one of the following:

(Windows®XP, Windows Vista® and

Windows® 7)

From the (Start) menu, select

All Programs > Brother > MFC-XXXX >

PC-FAX Receiving > Receive. (XXXX is

your model name.)

(Windows®8)

Click (Brother Utilities), and then

click the drop-down list and select your

model name (if not already selected).

Click PC-FAX Receive in the left

navigation bar, and then click Receive.

If you choose Backup Print On, the machine

will also print the fax.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Fax.

dPress Fax.

eSwipe up or down, or press aor b to

display Setup Receive.

fPress Setup Receive.

gSwipe up or down, or press aor b to

display Memory Receive.

hPress Memory Receive.

iSwipe up or down, or press aor b to

display PC Fax Receive.

jPress PC Fax Receive.

kThe Touchscreen shows a reminder to

start the PC-FAX Receiving program on

your computer. If you have started the

PC-FAX Receiving program, press OK.

For more information about how to start

the PC-FAX Receiving program,

see Software User's Guide.

lSwipe up or down, or press aor b to

display <USB> or your computer name if

the machine is connected to a network.

Press <USB> or your computer name.

Press OK.

mPress Backup Print: On or

Backup Print: Off.

IMPORTANT

If you choose Backup Print: On, the

machine will also print the fax at your

machine so you will have a copy.

Using PC-FAX 6

Using PC-FAX

nPress .

NOTE

• Before you can set up PC-Fax Receive

you must install the MFL-Pro Suite

software on your computer. Make sure

your computer is connected and turned on

(see Software User's Guide).

• If your machine has an error and is unable

to print faxes from memory, you can use

this setting to transfer your faxes to a

computer (see Transferring your faxes or

Fax Journal report on page 110).

• PC-Fax Receive is not supported in Mac

OS.

PC-FAX Send 6

The Brother PC-FAX feature lets you use

your computer to send a document from an

application as a standard fax. You can send a

file created in any application on your

computer as a PC-FAX. You can even attach

a cover page (for more information,

see Software User's Guide).

How to send a PC-FAX: 6

Contact your application vendor if you need

more support.

aFrom your application select File, and

then Print.

The Print dialog box will be displayed.

(The steps may vary depending on your

application.)

bSelect the Brother PC-FAX v.3.

cClick OK.

The Brother PC-FAX user interface will

be displayed.

dEnter the recipient’s fax number using

your computer keyboard or by clicking

the numeric keypad of the

Brother PC-FAX user interface. You

can also select a stored number from

the Address Book.

eClick when using your

computer keyboard or the numeric

keypad.

fClick Start.

Your document will be sent to the

Brother machine and then faxed to the

recipient.

Telephone line

services 7

Voice Mail 7

If you have Voice Mail on the same telephone

line as your Brother machine, Voice Mail and

the Brother machine will conflict with each

other when receiving incoming calls.

For example, if your Voice Mail is set to

answer after 4 rings and your Brother

machine is set to answer after 2 rings, then

your Brother machine will answer first. This

will prevent callers from being able to leave a

message in your Voice Mail.

Similarly, if your Brother machine is set to

answer after 4 rings and your Voice Mail is set

to answer after 2 rings, then your Voice Mail

will answer first. This will prevent your Brother

machine from being able to receive an

incoming fax, since Voice Mail cannot

transfer the incoming fax back to the Brother

machine.

To avoid conflicts between your Brother

machine and your Voice Mail service, do one

of the following:

Get the Distinctive Ring service from your

telephone company. Distinctive Ring is a

feature of your Brother machine that allows a

person with one line to receive fax and voice

calls through two different telephone

numbers on that one line. Brother uses the

term ’Distinctive Ring,’ but telephone

companies market the service under a variety

of names, such as Custom Ringing,

Personalized Ring, Smart Ring, RingMaster,

Ident-A-Ring, Ident-A-Call, Data Ident-A-Call,

Teen Ring, and SimpleBiz Fax & Alternate

Number Ringing. This service establishes a

second telephone number on the same line

as your existing telephone number, and each

number has its own ring pattern. Typically,

the original number rings with the standard

ring pattern and is used for receiving voice

calls, and the second number rings with a

different ring pattern and is used for receiving

faxes (see Distinctive Ring on page 49).

Set your Brother machine’s Receive Mode to

"Manual". Manual Mode requires that you

answer every incoming call if you want to be

able to receive a fax. If the incoming call is a

telephone call, then complete the call as you

normally would. If you hear fax sending tones

you must transfer the call to the Brother

machine (see Using external and extension

telephones on page 54). Unanswered fax

and voice calls will go to your Voice Mail. (To

set the machine in MANUAL Mode, see

Choose the correct Receive Mode

on page 38.)

Telephone services and external

devices 7

Telephone services and external devices

Distinctive Ring 7

Distinctive Ring is a function of your Brother

machine that allows a person with one line to

receive fax and voice calls through two

different phone numbers on that one line.

Brother uses the term "Distinctive Ring," but

telephone companies market the service

under a variety of names, such as Smart

Ring, Ring Master or Ident-a-Ring. This

service establishes a second telephone

number on the same line as your existing

telephone number, and each number has its

own ring pattern. Typically, the original

number rings with the standard ring pattern

and is used for receiving voice calls, and the

second number rings with a different ring

pattern and is used for receiving faxes.

NOTE

• You must pay for your telephone

company’s Distinctive Ring service before

you program the machine to work with it.

• Call your telephone company for

availability and rates.

What does your telephone company’s

‘Distinctive Ring’ do? 7

Your telephone company’s Distinctive Ring

service allows you to have more than one

number on the same telephone line. If you

need more than one telephone number, it

is cheaper than paying for an extra line.

Each telephone number has its own

distinctive ring pattern, so you will know

which telephone number is ringing. This is

one way to have a separate telephone

number for your machine.

NOTE

Call your telephone company for

availability and rates.

What does Brother’s ‘Distinctive Ring’

do? 7

The Brother machine has a Distinctive Ring

feature that allows you to use your machine to

take full advantage of the telephone

company’s Distinctive Ring service. The new

telephone number on your line can just

receive faxes.

NOTE

You must pay for your telephone

company’s Distinctive Ring service before

you program the machine to work with it.

Do you have Voice Mail? 7

If you have Voice Mail on the telephone line

that you will install your new machine on,

there is a strong possibility that Voice Mail

and the machine will conflict with each other

while receiving incoming calls. However, the

Distinctive Ring feature allows you to use

more than one number on your line, so

both Voice Mail and the machine can work

together without any problems. If each one

has a separate telephone number, neither will

interfere with the other’s operations.

If you decide to get the Distinctive Ring

service from the telephone company, you

must follow the directions below to register

the new Distinctive Ring pattern they give

you. This is so your machine can recognize

its incoming calls.

NOTE

You can change or cancel the Distinctive

Ring pattern at any time. You can switch it

off temporarily, and turn it back on later.

When you get a new fax number, make

sure you reset this feature.

Chapter 7

Before you choose the ring pattern to

You can only register one Distinctive Ring

pattern with the machine. Some ring patterns

cannot be registered. The ring patterns below

are supported by your Brother machine.

gives you.

NOTE

• Ring Pattern #1 is often called Short-Short

and is the most commonly used.

• If the ring pattern you received is not on

this chart, call your telephone company

and ask for one that is shown.

The machine will only answer calls to its

registered number.

The first two rings are silent on the

machine. This is because the fax must

<<listen>> to the ring pattern (to compare

it to the pattern that was ‘registered’).

(Other telephones on the same line will

ring.)

If you program the machine correctly, it

will recognize the registered ring pattern of

the ‘fax number’ within 2 ring patterns and

then answer with a fax tone. When the

‘voice number’ is called, the machine will

not answer.

Registering the Distinctive Ring

pattern Very important! 7

After you set the Distinctive Ring feature to

On, your Distinctive Ring number will receive

faxes automatically. The receive mode is

automatically set to Manual and you cannot

change it to another receive mode while

Distinctive Ring is set to On. This ensures the

Brother machine will only answer the

Distinctive Ring number and not interfere

when your main telephone number is called.

When Distinctive Ring is on, the Touchscreen

will show D/R as the Receive Mode.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Fax.

dPress Fax.

eSwipe up or down, or press aor b to

display Miscellaneous.

fPress Miscellaneous.

gPress Distinctive.

hDo one of the following:

If you have not registered the

Distinctive Ring, press

Distinctive, and then press On.

Go to step i.

If you have already registered the

Distinctive Ring, and want to change

the pattern, go to step i.

iPress Ring Pattern.

jPress the stored ring pattern you want.

Press OK.

(You will hear each pattern as you press

the four buttons. Make sure you choose

the pattern that the telephone company

gave you.)

kPress .

Distinctive Ring is now set to On.

Ring

Pattern Rings

1 short-short or long-

long

2 short-long-short

3 short-short-long

4 very long

(normal pattern)

Telephone services and external devices

Turning off distinctive ring 7

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Fax.

dPress Fax.

eSwipe up or down, or press aor b to

display Miscellaneous.

fPress Miscellaneous.

gPress Distinctive.

hPress Distinctive.

iPress Off.

jPress .

NOTE

If you do not want to receive faxes on your

Distinctive Ring number, you can turn off

Distinctive Ring. The machine will stay in

Manual receive mode so you must set the

Receive Mode again (see Choose the

correct Receive Mode on page 38).

Connecting an external

TAD (telephone

answering device) 7

You can connect an external Telephone

Answering Device (TAD) to the same line as

your machine. When the TAD answers a call,

your machine will “listen” for the CNG (fax

calling) tones sent by a sending fax machine.

If it hears them it will take over the call and

receive the fax. If it does not hear them, it will

let your TAD take a voice message and the

display will show Telephone.

The external TAD must answer within four

rings (we recommend you set it to two rings).

This is because your machine cannot hear

the CNG tones until the external TAD has

picked up the call. The sending machine will

send CNG tones for only eight to ten seconds

longer. We do not recommend using the toll

saver feature on your external TAD if it needs

more than four rings to activate it.

Unless you are using Distinctive Ring, the

TAD must be connected to the EXT. jack of

the machine.

If you subscribe to your telephone

company’s Distinctive Ring service:

You may connect an external TAD to a

separate wall jack only if you subscribe to

your telephone company’s Distinctive

Ring service, have registered the

distinctive ring pattern on your machine,

and use that number as a fax number. The

recommended setting is at least four rings

on the external TAD when you have the

telephone company’s Distinctive Ring

service. You cannot use the Toll Saver

setting.

Chapter 7

If You Do Not Subscribe to the

Distinctive Ring Service:

You must plug your TAD into the EXT.

jack of your machine. If your TAD is

plugged into a wall jack, both your

machine and the TAD will try to control the

telephone line. (See the illustration

below.)

Before you connect an external TAD

(telephone answering device), remove the

protective cap (2) from the EXT. jack on

the machine.

1TAD

2 Protective Cap

NOTE

If you have problems receiving faxes,

reduce the Ring Delay setting on your

external TAD.

Connections 7

The external TAD must be plugged into the

back of the machine, into the jack labeled

EXT. Your machine cannot work correctly if

you plug the TAD into a wall jack (unless you

are using Distinctive Ring).

aPlug the telephone line cord from the

telephone wall jack into the back of the

machine, in the jack labeled LINE.

bPlug the telephone line cord from your

external TAD into the back of the

machine, in the jack labeled EXT. (Make

sure this cord is connected to the TAD at

the TAD’s telephone line jack, and not

its handset jack.)

cSet your external TAD to four rings or

less. (The machine’s Ring Delay setting

does not apply.)

dRecord the outgoing message on your

external TAD.

eSet the TAD to answer calls.

fSet the Receive Mode on your machine

to External TAD (see Choose the

correct Receive Mode on page 38).

Telephone services and external devices

Recording an outgoing

message (OGM) 7

aRecord 5 seconds of silence at the

beginning of your message. This allows

your machine time to listen for fax tones.

bLimit your speaking to 20 seconds.

cEnd your 20-second message by giving

your Fax Receive Code for people

sending manual faxes. For example:

“After the beep, leave a message or

press l51 and Start to send a fax.”

NOTE

We recommend beginning your OGM with

an initial 5 second silence because the

machine cannot hear fax tones over a loud

voice. You may try leaving out this pause,

but if your machine has trouble receiving

faxes, then you should re-record the OGM

to include it.

Multi-line connections (PBX) 7

We suggest you ask the company who

installed your PBX to connect your machine.

If you have a multi line system we suggest

you ask the installer to connect the unit to the

last line on the system. This prevents the

machine being activated each time the

system receives telephone calls. If all

incoming calls will be answered by a

switchboard operator we recommend that

you set the Receive Mode to Manual.

We cannot guarantee that your machine will

operate correctly under all circumstances

when connected to a PBX. Any difficulties

with sending or receiving faxes should be

reported first to the company who handles

your PBX.

External and extension

telephones 7

Connecting an external or

extension telephone 7

You can connect a separate telephone

directly to your machine as shown in the

diagram below.

Connect the telephone line cord to the jack

labeled EXT.

Before you connect an external telephone,

remove the protective cap (3) from the EXT.

jack on the machine.

1 Extension telephone

2 External telephone

3 Protective Cap

Chapter 7

Using external and extension

telephones 7

Using extension telephones 7

If you answer a fax call at an extension

telephone, you can make your machine

receive the fax by pressing the Fax Receive

Code l51.

If the machine answers a voice call and

pseudo/double-rings for you to take over, you

can take the call at an extension telephone by

pressing the Telephone Answer Code #51

(see F/T Ring Time (Fax/Tel mode only)

on page 41).

Using an external telephone

(Connected to the EXT. jack of the

machine) 7

If you answer a fax call at the external

telephone connected to the EXT. jack of the

machine, you can make the machine receive

the fax by pressing Fax Start and

choosing Receive.

If the machine answers a voice call and

pseudo/double-rings for you to take over, you

can take the call at the external telephone by

pressing Pickup.

If you answer a call and no one is on

the line: 7

You should assume that you’re receiving a

manual fax.

Press l51 and wait for the chirp or until the

Touchscreen shows Receiving, and then

hang up.

NOTE

You can also use the Easy Receive

feature to make your machine

automatically take the call (see Easy

Receive on page 42).

Using a non-Brother cordless

external handset 7

If your non-Brother cordless telephone is

connected to the EXT. jack of the machine

(see page 53) and you typically carry the

cordless handset elsewhere, it is easier to

answer calls during the Ring Delay.

If you let the machine answer first, you must

go to the machine so you can press Hook to

transfer the call to the cordless handset.

Using Remote Codes 7

Fax Receive Code 7

If you answer a fax call on an extension

telephone, you can tell your machine to

receive it by pressing the Fax Receive

Code l51. Wait for the chirping sounds then

replace the handset (see Easy Receive

on page 42).

If you answer a fax call at the external

telephone, you can make the machine

receive the fax by pressing Fax Start and

then pressing Receive.

Telephone Answer Code 7

If you receive a voice call and the machine is

in F/T mode, it will start to sound the F/T ring

(pseudo/double-ring) after the initial ring

delay. If you pick up the call on an extension

telephone you can turn the F/T ring off by

pressing #51 (make sure you press this

between the rings).

If the machine answers a voice call and

pseudo/double-rings for you to take over, you

can take the call at the external telephone by

pressing Pickup.

Telephone services and external devices

Changing the Remote Codes 7

The preset Fax Receive Code is l51. The

preset Telephone Answer Code is #51. If you

are always disconnected when accessing

your External TAD, try changing the

three-digit remote codes, for example ###

and 999.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Fax.

dPress Fax.

eSwipe up or down, or press aor b to

display Setup Receive.

fPress Setup Receive.

gSwipe up or down, or press aor b to

display Remote Codes.

hPress Remote Codes.

iDo one of the following:

If you want to change the

Fax Receive Code, press

Fax Receive Code. Enter the new

code, and then press OK.

If you want to change the

Telephone Answer Code, press

Tel Answer. Enter the new code,

and then press OK.

If you do not want to change the

Codes, go to step j.

If you want to turn the Remote Codes

Off (or On), press Remote Codes.

Press Off (or On).

jPress .

How to dial 8

You can dial in any of the following ways.

Manual dialing 8

aLoad your document.

bDo one of the following:

When Fax Preview is set to Off,

press (Fax).

When Fax Preview is set to On, press

(Fax) and

Sending Fax(es).

cPress all digits of the fax number.

dPress Fax Start.

Dialing from the Address

Book 8

aLoad your document.

bPress (Fax).

cPress Address Book.

dDo one of the following:

Swipe up or down, or press aor b to

display the number you want.

Press , and then enter the first

letter of the name and press OK.

ePress the number or the name you want.

fTo send a fax, press Apply.

gPress Fax Start.

The machine scans and sends the fax.

Fax redial 8

If you are sending a fax automatically and the

line is busy, the machine will automatically

redial one time after five minutes.

If you are sending a fax manually and the line

is busy, press Hook and then Redial, wait

for the other fax machine to answer, and then

press Fax Start to try again. If you want to

make a second call to the last number dialed,

you can save time by pressing Redial and

Fax Start.

Redial only works if you dialed from the

machine.

Dialing and storing numbers 8

Dialing and storing numbers

Storing numbers 8

You can set up your machine to do the

following types of easy dialing: Address Book

and Groups for broadcasting faxes. When

you dial an Address Book number, the

Touchscreen shows the number.

NOTE

If you lose electrical power, the Address

Book numbers that are in the memory will

not be lost.

Storing a pause 8

Press Pause to insert a 3.5-second pause

between numbers. You can press Pause as

many times as needed to increase the length

of the pause.

Storing Address Book

numbers 8

You can store up to 200 Addresses with a

name.

aPress (Fax).

bPress Address Book.

cPress Edit.

dPress Add New Address.

ePress Name.

fEnter the name using the keyboard on

the Touchscreen (up to 15 characters).

(To help you enter letters, see Entering

text on page 194.)

Press OK.

gPress Address.

hEnter the fax or telephone number using

the keyboard on the Touchscreen (up to

20 digits).

Press OK.

NOTE

If you downloaded Internet Fax:

If you want to store an E-mail address to

use with Internet Fax or Scan to E-mail

server, press and enter the E-mail

address (see Entering text on page 194),

and press OK.

iPress OK.

jDo one of the following:

To store another Address Book

number, repeat steps c - j.

To finish storing numbers, press .

Chapter 8

Changing Address Book

names or numbers 8

You can change or delete an Address Book

name or number that has already been

stored.

If the stored number has a scheduled job,

such as a delayed fax or a fax forwarding

number, it will be dimmed on the

Touchscreen. You cannot select the number

to make changes or to delete it unless you

first cancel the scheduled job (see Advanced

User's Guide, Checking and canceling

waiting jobs).

aPress (Fax).

bPress Address Book.

cPress Edit.

dDo one of the following:

Press Change to edit the names or

numbers. Go to step e.

Press Delete to display Delete.

Delete numbers by pressing them to

display a red check mark.

Press OK.

Press Yes to confirm. Go to step i.

eSwipe up or down, or press aor b to

display the number you want.

fPress the number you want.

gDo the following:

To change the name, press Name.

Enter the new name (up to 15

characters) using the keyboard on

the Touchscreen. (To help you enter

letters, see Entering text

on page 194).

Press OK.

To change the fax or telephone

number, press Address. Enter the

new fax or telephone number (up to

20 digits) using the keyboard on the

Touchscreen.

Press OK.

NOTE

How to change the stored name or

number:

To change a character, press d or c to

position the cursor to highlight the

incorrect character, and then press .

Enter the new character or number.

hPress OK to finish.

To change another Address Book

number, repeat steps c - h.

iPress .

How to copy 9

The following steps show the basic copy

operation.

aDo one of the following to load your

document:

Place the document face up in the

ADF (see Using the automatic

document feeder (ADF) on page 33).

Load your document face down on

the scanner glass (see Using the

scanner glass on page 34).

bPress the Copy button on the

Touchscreen.

The Touchscreen shows

1 No. of Copies

You can enter the number of copies

by using the dial pad.

cFor multiple copies, enter the two-digit

number (up to 99).

dPress Color Start or Black Start.

Stop copying 9

To stop copying, press .

Copy preset settings 9

You can copy with a variety of settings that

are already set up for you in the machine

simply by pressing them.

The following preset settings are available.

Receipt

Normal

2in1(ID)

2in1

2-sided(12)

(MFC-9330CDW and MFC-9340CDW)

2-sided(22)

(MFC-9340CDW)

Paper Save

aLoad your document.

bPress (Copy).

cSwipe left or right to display Receipt,

Normal, 2in1(ID), 2in1,

2-sided(12), 2-sided(22) or

Paper Save.

dEnter the number of copies you want.

eDo one of the following:

To change more settings, go to

step f.

If you have finished changing

settings, go to step i.

fPress Options.

Making copies 9

Chapter 9

gSwipe up or down, or press aor b to

display the available settings, and then

press the setting you want.

hSwipe up or down, or press aor b to

display the available options, and then

press your new option. Repeat steps g

and h for each setting you want. If you

have finished changing the settings,

press OK.

NOTE

Save the settings as a Shortcut by

pressing Save as Shortcut.

iPress Color Start or Black Start.

Copy Options 9

You can change the following copy settings.

Press Copy and then press Options. Swipe

up or down, or press a or b to scroll through

the copy settings. When the setting you want

is displayed, press it and choose your option.

When you have finished changing the

options, press OK.

(Advanced User's Guide)

For more information about changing the

following settings, see Advanced User's

Guide: Copy settings:

Quality

Enlarge/Reduce

Density

Contrast

Stack/Sort

Page Layout

2in1(ID)

Color Adjust

2-sided Copy

(MFC-9330CDW and MFC-9340CDW)

2–sided Copy Page Layout

(MFC-9340CDW)

Remove Background Color

Save as Shortcut

With the Direct Print feature, you do not need

a computer to print data. You can print by just

plugging your USB Flash memory drive into

the machine’s USB direct interface. You can

also connect and print directly from a camera

set to USB mass storage mode.

You can use a USB Flash Memory Drive that

has the following specifications:

1NTFS format is not supported.

NOTE

• Some USB Flash memory drives may not

work with the machine.

• If your camera is in PictBridge mode, you

cannot print data. See the documentation

supplied with your camera to switch from

PictBridge mode to mass storage mode.

Creating a PRN file for

direct printing 10

NOTE

The screens in this section may vary

depending on your application and

operating system.

aFrom the menu bar of an application,

click File, then Print.

bChoose

Brother MFC-XXXX Printer (1) and

check the Print to file box (2).

Click Print.

cChoose the folder you want to save the

file to and enter the file name if

prompted.

If you are prompted for a file name only,

you can also specify the folder you want

to save the file in by entering the

directory name. For example:

C:\Temp\FileName.prn

If a USB Flash memory drive is

connected to your computer, you can

save the file directly to the USB Flash

memory drive.

Printing data from a USB Flash

memory drive or digital camera

supporting mass storage (For

MFC-9330CDW and

MFC-9340CDW) 10

USB Class USB Mass Storage Class

USB Mass Storage

Sub Class

SCSI or SFF-8070i

Transfer protocol Bulk transfer Only

Format 1FAT12/FAT16/FAT32

Sector size Max. 4096 Byte

Encryption Encrypted devices are

not supported.

Chapter 10

Printing data directly

from the USB Flash

memory drive or digital

camera supporting

mass storage 10

NOTE

• Make sure your digital camera is turned

on.

• Your digital camera must be switched

from PictBridge mode to mass storage

mode.

aConnect your USB Flash memory drive

or digital camera to the USB direct

interface (1) on the front of the machine.

The Touchscreen will automatically

show the USB memory menu to confirm

the intended use of the USB Flash

memory drive or digital camera.

NOTE

• If an error occurs, the USB memory menu

will not appear on the Touchscreen.

• When the machine is in Deep Sleep

mode, the Touchscreen does not show

any information even if you connect a USB

flash memory drive to the USB direct

interface. Press the Touchscreen to wake

up the machine.

bPress Direct Print.

NOTE

If your machine has been set to Secure

Function Lock On, you may not be able to

access Direct Print (see Advanced User's

Guide: Switching Users).

Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW)

cSwipe up or down, or press aor b to

choose the folder name and file name

you want.

If you have selected the folder name,

swipe up or down, or press aor b to

choose the file name you want.

NOTE

If you want to print an index of the files,

press Index Print on the

Touchscreen. Press Color Start or

Black Start to print the data.

dDo one of the following:

Press Print Settings. Go to

step e.

If you do not want to change the

current settings, go to step h.

eSwipe up or down, or press aor b to

display the setting you want.

fPress the option you want.

NOTE

• You can choose the following settings:

Paper Type

Paper Size

Multiple Page

Orientation

2-sided

Collate

Print Quality

PDF Option

• Depending on the file type, some of

these settings may not appear.

gDo one of the following:

To change another setting, repeat

step e.

If you do not want to change other

settings, press OK and go to step h.

hEnter the number of copies you want

using the touchpanel.

iPress Color Start or Black Start

to print the data.

jPress .

IMPORTANT

• To prevent damage to your machine, DO

NOT connect any device other than a

digital camera or USB Flash memory drive

to the USB direct interface.

• DO NOT remove the USB Flash memory

drive or digital camera from the USB direct

interface until the machine has finished

printing.

Chapter 10

Changing the default settings

for direct print 10

You can change the default settings for Direct

Print.

aConnect your USB Flash memory drive

or digital camera to the USB direct

interface on the front of the machine.

bPress Direct Print.

cPress Default Settings.

dSwipe up or down, or press aor b to

display the setting you want.

Press the setting.

ePress the new option you want. Repeat

steps d and e for each setting you

want to change.

fPress OK.

gPress .

Printing a document 11

The machine can receive data from your

computer and print it. To print from a

computer, you must install the printer driver.

(For more information about printer driver

settings, see Software User's Guide)

aInstall the Brother printer driver from the

CD-ROM (see Quick Setup Guide).

bFrom your application, choose the Print

command.

cChoose the name of your machine in the

Print dialog box and click Properties

(or Preferences, depending on the

application you are using).

dChoose the settings you want to change

in the Properties dialog box, and then

click OK.

Paper Size

Orientation

Copies

Media Type

Print Quality

Color / Mono

Document Type

Multiple Page

2-sided / Booklet

(MFC-9330CDW and

MFC-9340CDW)

Paper Source

eClick Print to begin printing.

How to print from a computer 11

Before scanning 12

To use the machine as a scanner, install a scanner driver. If the machine is on a network,

configure it with a TCP/IP address.

Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite).

Configure the machine with a TCP/IP address if network scanning does not work

(see Software User's Guide).

How to scan to a computer 12

How to scan to a computer

Scanning a document as a PDF file using

ControlCenter4 (Windows®)12

(For Macintosh users, see Software User's Guide.)

NOTE

The screens on your computer may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use

most often. Using ControlCenter4 eliminates the need to manually launch specific applications.

You can use ControlCenter4 on your computer.

aLoad your document (see How to load documents on page 33).

bDo one of the following:

(Windows®XP, Windows Vista® and Windows® 7)

Open ControlCenter4 by clicking (Start) > All Programs > Brother > XXX-XXXX

(where XXX-XXXX is your model name) > ControlCenter4. The ControlCenter4

application will open.

(Windows®8)

Click (Brother Utilities), and then click the drop-down list and select your model

name (if not already selected). Click SCAN in the left navigation bar, and then click

ControlCenter4. The ControlCenter4 application will open.

cIf the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.

dMake sure the machine you want to use is selected from the Model pull-down list.

Chapter 12

eClick File.

fPress Scan.

The machine starts the scanning process. The folder where the scanned data is saved will

open automatically.

How to scan to a computer

How to scan a document as a PDF file using the

Touchscreen 12

aLoad your document (see How to load documents on page 33).

bPress Scan.

cSwipe left or right to display to File.

will be displayed in the center of the Touchscreen highlighted in blue.

dPress OK.

When the machine is connected to a network, press the computer name.

Do one of the following:

If you want to use the default settings, go to step i.

If you want to change the default settings, go to step e.

ePress Options.

fPress Set with Touch Panel.

Press On.

gChoose the settings for 2-sided Scan 1, Scan Type, Resolution, File Type,

Scan Size and Remove Background Color as needed.

hPress OK.

iPress Start.

The machine starts the scanning process.

1MFC-9340CDW

Chapter 12

NOTE

The following scan modes are available.

•to USB (MFC-9330CDW and MFC-9340CDW)

•to Network (Windows®)

•to FTP

•to E-mail Server

•to E-mail

•to Image

•to OCR

•to File

•WS Scan 1 (Web Services Scan)

1Windows® users only (Windows Vista® SP2 or later, Windows® 7 and Windows® 8)

(See Software User's Guide.)

Replacing the consumable items A

You must replace the consumable items when the machine indicates that the life of the

consumable is over. You can replace the following consumable items by yourself:

Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

NOTE

• The drum unit and toner cartridge are two separate parts.

• The drum unit and toner cartridge are two separate consumables. Make sure both are installed

as an assembly. If the toner cartridge is placed in the machine without the drum unit, the

message Drum ! may be displayed.

Routine maintenance A

Toner cartridge Drum unit

See Replacing the toner cartridges on page 75.

Order No. TN-221BK, TN-221C, TN-221M,

TN-221Y, TN-225C, TN-225M, TN-225Y

See Replacing the drum units on page 85.

Order No. DR-221CL (4 pc. drum set) or

DR-221CL-BK, DR-221CL-CMY (single drums)

Belt unit Waste toner box

See Replacing the belt unit on page 91.

Order No. BU-220CL

See Replacing the waste toner box on page 95.

Order No. WT-220CL

The messages in the table appear on the Touchscreen in Ready mode. These messages provide

advanced warnings to replace the consumable items before they reach end of life. To avoid any

inconvenience, you may want to buy spare consumable items before the machine stops printing.

1Letter or A4 size single-sided pages.

2Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

31 page per job

4Drum life is approximate and may vary by type of use.

5Standard toner cartridge

6High yield toner cartridge

Touchscreen

messages Consumable item

to get ready Approximate life How to replace Order No.

Toner Low

Prepare New

Toner Cartridge.

Toner cartridge

BK = Black

C = Cyan

M = Magenta

Y = Yellow

<Black>

2,500 pages 125

<Cyan, Magenta,

Yellow>

1,400 pages 125

2,200 pages 126

See page 75. TN-221BK 5

TN-221C 5

TN-221M 5

TN-221Y 5

TN-225C 6

TN-225M 6

TN-225Y 6

Drum End SoonX

1 Drum unit

X = BK, C, M, Y

BK = Black

C = Cyan

M = Magenta

Y = Yellow

15,000 pages 134 See page 86. 4 Drum units:

DR-221CL

1 Drum unit:

DR-221CL-BK

DR-221CL-CMY

Belt End Soon Belt unit 50,000 pages 1See page 91. BU-220CL

WT Box End Soon

Waste toner box 50,000 pages 1See page 95. WT-220CL

Routine maintenance

You must clean the machine regularly and replace the consumable items when the messages in

the table are displayed on the Touchscreen.

1Letter or A4 size single-sided pages.

2Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

31 page per job

4Drum life is approximate and may vary by type of use.

5Standard toner cartridge

6High yield toner cartridge

Touchscreen

messages Consumable item

to replace Approximate life How to replace Order No.

Replace Toner

Toner cartridge

The Touchscreen

shows the toner

cartridge color that

you must replace.

BK = Black

C = Cyan

M = Magenta

Y = Yellow

<Black>

2,500 pages 125

<Cyan, Magenta,

Yellow>

1,400 pages 125

2,200 pages 126

See page 75. TN-221BK 5

TN-221C 5

TN-221M 5

TN-221Y 5

TN-225C 6

TN-225M 6

TN-225Y 6

Replace DrumX

Drum unit

X = BK, C, M, Y

BK = Black

C = Cyan

M = Magenta

Y = Yellow

15,000 pages 134 See page 86. 4 Drum units:

DR-221CL

1 Drum unit:

DR-221CL-BK

DR-221CL-CMY

Drum Stop Drum unit

Replace Belt Belt unit 50,000 pages 1See page 91. BU-220CL

Replace WT Box Waste toner box 50,000 pages 1See page 95. WT-220CL

Replace Fuser Fuser unit 50,000 pages 1Call Brother Customer Service or your

local Brother dealer for a replacement

fuser unit.

Replace PF kit Paper feeding kit 50,000 pages 1Call Brother Customer Service or your

local Brother dealer for a replacement

paper feeding kit.

NOTE

• Visit http://www.brother.com/original/index.html for instructions on how to return your used

consumable items to the Brother collection program. If you choose not to return your used

consumable, discard the used consumable according to local regulations, keeping it separate

from domestic waste. If you have questions, call your local waste disposal office.

• We recommend placing used consumable items on a piece of paper to prevent accidentally

spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of

consumable items and machine parts may be reduced.

• The projected life for each of the toner cartridges is based on ISO/ICE 19798. Frequency of

replacement will vary depending on the print volume, percentage of coverage, types of media

used, and powering on/off the machine.

• Frequency of replacement consumables except toner cartridges will vary depending on the

print volume, types of media used, and powering on/off the machine.

Routine maintenance

Replacing the toner

cartridges A

Order No. TN-221BK 1, TN-221C 1,

TN-221M 1, TN-221Y 1, TN-225C 2,

TN-225M 2, TN-225Y 2

The Standard toner cartridge can print

approximately 2,500 pages 3 (Black) or

approximately 1,400 pages 3 (Cyan,

Magenta, Yellow). The High Yield toner

cartridge can print approximately 2,200

pages 3 (Cyan, Magenta, Yellow). Actual

page count will vary depending on your

average type of document.

When a toner cartridge is running low, the

Touchscreen shows Toner Low.

The toner cartridges that come supplied with

the machine must be replaced after

approximately 1,000 pages 3.

1Standard toner cartridge

2High yield toner cartridge

3Approx. cartridge yield is declared in accordance

with ISO/IEC 19798.

NOTE

• The indication of remaining toner life will

vary depending on the types of documents

printed and customer’s usage.

• It is a good idea to keep a new toner

cartridge ready for use when you see the

Toner Low warning.

• To ensure high quality printing, we

recommend that you use only Genuine

Brother Brand toner cartridges. When you

want to buy toner cartridges, call Brother

Customer Service.

• We recommend that you clean the

machine when you replace the toner

cartridge (see Advanced User's Guide:

Cleaning and checking the machine).

• DO NOT unpack the new toner cartridge

until you are ready to install it.

Toner Low A

If the Touchscreen shows Toner Low, buy a

new toner cartridge for the color indicated on

the Touchscreen and have it ready before

you get a Replace Toner message.

Replace Toner A

When the Touchscreen shows

Replace Toner the machine will stop

printing until you replace the toner cartridge.

The Touchscreen shows the toner cartridge

color that you must replace. (BK=Black,

C=Cyan, M=Magenta, Y=Yellow ).

A new genuine Brother toner cartridge will

reset the Replace Toner mode.

Replacing the toner cartridges A

aMake sure the machine is turned on.

bOpen the top cover until it locks in the

open position.

cRemove the toner cartridge and drum

unit assembly for the color shown on the

Touchscreen.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

Routine maintenance

IMPORTANT

• We recommend that you place the toner

cartridge and drum unit assembly on a

clean, flat surface with disposable paper

underneath it in case you accidentally spill

or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

dPush down the green lock lever and take

the toner cartridge out of the drum unit.

WARNING

• DO NOT put a toner cartridge or a toner

cartridge and drum unit assembly into a

fire. It could explode, resulting in

injuries.

• DO NOT use flammable substances,

any type of spray, or an organic

solvent/liquid containing alcohol or

ammonia to clean the inside or outside

of the product. Doing so could cause a

fire or electrical shock. Instead, use only

a dry, lint-free cloth.

(See Product Safety Guide: To use the

product safely.)

IMPORTANT

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

immediately wipe or wash it off with cold

water.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

• We recommend that you place the toner

cartridge on a clean, flat, level, stable

surface with disposable paper underneath

it in case you accidentally spill or scatter

toner.

NOTE

• Be sure to seal up the used toner cartridge

tightly in a bag so that toner powder does

not spill out of the cartridge.

• Visit http://www.brother.com/original/

index.html for instructions on how to return

your used consumable items to the

Brother collection program. If you choose

not to return your used consumable,

discard the used consumable according to

local regulations, keeping it separate from

domestic waste. If you have questions,

call your local waste disposal office.

Routine maintenance

eUnpack the new toner cartridge. Hold

the cartridge level with both hands and

gently shake it from side to side several

times to spread the toner evenly inside

the cartridge.

IMPORTANT

• DO NOT unpack the new toner cartridge

until you are ready to install it. If a toner

cartridge is left unpacked for a long time,

the toner life will be shortened.

• If an unpacked drum unit is placed in

direct sunlight (or room light for long

periods of time), the unit may be

damaged.

• Brother strongly recommends that you DO

NOT refill the toner cartridge provided with

your machine. We also strongly

recommend that you continue to use only

Genuine Brother Brand replacement toner

cartridges. Use or attempted use of third

party toner and/or cartridges in the Brother

machine may cause damage to the

machine and/or may result in

unsatisfactory print quality. Our limited

warranty coverage does not apply to any

problem that is caused by the use of third

party toner and/or cartridges. To protect

your investment and obtain premium

performance from the Brother machine,

we strongly recommend the use of

Genuine Brother Supplies.

fPull off the protective cover.

IMPORTANT

Put the new toner cartridge in the drum

unit immediately after you remove its

protective cover. To prevent any

degradation to the print quality, DO NOT

touch the shaded parts shown in the

illustrations.

gPut the new toner cartridge firmly into

the drum unit until you hear it lock into

place. If you put it in correctly, the green

lock lever on the drum unit will lift

automatically.

NOTE

Make sure you put the toner cartridge in

correctly or it may separate from the drum

unit.

hClean the corona wire inside the drum

unit by gently sliding the green tab from

left to right and right to left several times.

NOTE

Be sure to return the tab to the Home

position (a) (1). The arrow on the tab must

be aligned with the arrow on the drum unit.

If it is not, printed pages may have a

vertical stripe.

iRepeat step c and step h to clean

each of three remaining corona wires.

NOTE

When cleaning the corona wires, you do

not have to remove the toner cartridge

from the drum unit.

Routine maintenance

jSlide each toner cartridge and drum unit

assembly into the machine. Make sure

you match the toner cartridge color to

the same color label on the machine.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

kClose the top cover of the machine.

NOTE

After replacing a toner cartridge, DO NOT

turn off the machine or open the top cover

until the Touchscreen clears the

Please wait. message and returns to

Ready mode.

Cleaning the corona wires A

If you have print quality problems or the

Touchscreen shows Drum !, clean the

corona wires as follows:

aOpen the top cover until it locks in the

open position.

bRemove the toner cartridge and drum

unit assembly.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

Routine maintenance

IMPORTANT

• We recommend that you place the toner

cartridge and drum unit assembly on a

clean, flat surface with disposable paper

underneath it in case you accidentally spill

or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

cClean the corona wire inside the drum

unit by gently sliding the green tab from

left to right and right to left several times.

NOTE

Be sure to return the tab to the Home

position (a) (1). The arrow on the tab must

be aligned with the arrow on the drum unit.

If it is not, printed pages may have a

vertical stripe.

dSlide the toner cartridge and drum unit

assembly into the machine. Make sure

you match the toner cartridge color to

the same color label on the machine.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

eRepeat steps b - d to clean the three

remaining corona wires.

NOTE

When cleaning the corona wires, you do

not have to remove the toner cartridge

from the drum unit.

fClose the top cover of the machine.

Routine maintenance

Replacing the drum units A

Order No. DR-221CL 4 pc. Drum Set or single

drum units DR-221CL-BK, DR-221CL-CMY

A new drum unit can print approximately

15,000 Letter or A4 size single-sided pages.

DR-221CL Drum Set contains four drum

units, one Black (DR-221CL-BK) and three

Color (DR-221CL-CMY).

DR-221CL-BK contains one Black drum.

DR-221CL-CMY contains one Color drum.

Drum wear and tear occurs due to use and

rotation of the drum and interaction with

paper, toner and other materials in the paper

path. In designing this product, Brother

decided to use the number of rotations of the

drum as a reasonable determinant of the

drum life. When a drum reaches the factory-

established rotation limit corresponding to the

rated page yield, the product’s Touchscreen

LCD will advise you to replace the applicable

drum(s). The product will continue to function;

however, print quality may not be optimal.

As the drums rotate in unison during the

various stages of operation (regardless of

whether toner is deposited on the page) and

because damage to a single drum unit is not

likely, you must replace all of the drums at

once (unless you replaced an individual drum

[DR-221CL-BK for Black and

DR-221CL-CMY for Color] for reasons other

than reaching its rated life). For your

convenience, Brother sells the drum units as

a set of four (DR-221CL).

NOTE

• There are many factors that determine the

actual drum life, such as the temperature,

humidity, type of paper, type of toner used

and so on. Under ideal conditions, the

average drum life is estimated at

approximately 15,000 pages. The actual

number of pages that your drum will print

may be significantly less than this

estimate. Because we have no control

over the many factors that determine the

actual drum life, we cannot guarantee a

minimum number of pages that will be

printed by your drum.

• For best performance, use only genuine

Brother toner. The machine should be

used only in a clean, dust-free

environment with adequate ventilation.

• Printing with a non-Brother drum unit may

reduce not only the print quality but also

the quality and life of the machine itself.

Warranty coverage does not apply to

problems caused by the use of a

non-Brother drum unit.

Drum ! A

The corona wires are dirty. Clean the corona

wires in the four drum units (see Cleaning the

corona wires on page 82).

If you cleaned the corona wires and the

Drum ! error was not cleared, then the drum

unit is at the end of its life. Replace the drum

units with a new set.

Drum End SoonX A

If only a specified drum is near the end of its

life, the Touchscreen shows the

Drum End SoonX message. The X indicates

the drum unit color that is near the end of its

life. (BK=Black, C=Cyan, M=Magenta,

Y=Yellow ). We recommend you keep

genuine Brother drum units ready for

installation. Buy a new drum unit

DR-221CL-BK (for Black) or a

DR-221CL-CMY (for either C, M, Y color) and

have it ready before you get a

Replace DrumX message.

Replace DrumX A

If only a specified drum needs to be replaced,

the Touchscreen shows the

Replace DrumX message. The X indicates

the drum unit color that you must replace.

(BK=Black, C=Cyan, M=Magenta, Y=Yellow )

The drum unit has exceeded its rated life.

Replace the drum unit with a new one. We

recommend a genuine Brother drum unit be

installed at this time.

After replacement, reset the drum counter by

following the instructions included with the

new drum unit (see Resetting the drum

counter on page 91).

Drum Stop A

We cannot guarantee the print quality.

Replace the drum unit with a new one. We

recommend a genuine Brother drum unit be

installed at this time.

After replacement, reset the drum counter by

following the instructions included with the

new drum unit (see Resetting the drum

counter on page 91).

Replacing the drum units A

IMPORTANT

• While removing the drum unit, handle it

carefully because it may contain toner. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

• Every time you replace the drum unit,

clean the inside of the machine

(see Advanced User's Guide: Cleaning

and checking the machine).

• DO NOT unpack the new drum unit until

you are ready to install it. Exposure to

direct sunlight (or room light for long

periods of time) may damage the drum

unit.

aMake sure the machine is turned on.

bOpen the top cover until it locks in the

open position.

Routine maintenance

cRemove the toner cartridge and drum

unit assembly for the color shown on the

Touchscreen.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

IMPORTANT

• We recommend that you place the toner

cartridge and drum unit assembly on a

clean, flat surface with disposable paper

underneath it in case you accidentally spill

or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

dPush down the green lock lever and take

the toner cartridge out of the drum unit.

WARNING

• DO NOT put a toner cartridge or a toner

cartridge and drum unit assembly into a

fire. It could explode, resulting in

injuries.

• DO NOT use flammable substances,

any type of spray, or an organic

solvent/liquid containing alcohol or

ammonia to clean the inside or outside

of the product. Doing so could cause a

fire or electrical shock. Instead, use only

a dry, lint-free cloth.

(See Product Safety Guide: To use the

product safely.)

IMPORTANT

• Handle the toner cartridge carefully. If

toner scatters on your hands or clothes,

immediately wipe or wash it off with cold

water.

• To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

• We recommend that you place the toner

cartridge on a clean, flat, level, stable

surface with disposable paper underneath

it in case you accidentally spill or scatter

toner.

Routine maintenance

NOTE

• Be sure to seal up the used drum unit

tightly in a bag so that toner powder does

not spill out of the drum unit.

• Visit http://www.brother.com/original/

index.html for instructions on how to return

your used consumable items to the

Brother collection program. If you choose

not to return your used consumable,

discard the used consumable according to

local regulations, keeping it separate from

domestic waste. If you have questions,

call your local waste disposal office.

eUnpack the new drum unit.

fPull off the protective cover.

gPut the toner cartridge firmly into the

new drum unit until you hear it lock into

place. If you put the cartridge in

correctly, the green lock lever will lift

automatically.

NOTE

Make sure you put in the toner cartridge

correctly or it may separate from the drum

unit.

hClean the corona wire inside the drum

unit by gently sliding the green tab from

left to right and right to left several times.

NOTE

Be sure to return the tab to the Home

position (a) (1). The arrow on the tab must

be aligned with the arrow on the drum unit.

If it is not, printed pages may have a

vertical stripe.

iRepeat step c and step h to clean

each of the three remaining corona

wires.

NOTE

When cleaning the corona wires, you do

not have to remove the toner cartridge

from the drum unit.

jSlide each toner cartridge and drum unit

assembly into the machine. Make sure

you match the toner cartridge color to

the same color label on the machine.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

kClose the top cover of the machine.

Routine maintenance

Resetting the drum counter A

When you replace the drum unit with a new

one, you must reset the drum counter by

completing the following steps.

IMPORTANT

Do not reset the drum counter when you

only replace the toner cartridge.

aPress to interrupt the error.

bPress .

cPress All Settings.

dSwipe up or down, or press aor b to

display Machine Info..

ePress Machine Info..

fPress Parts Life.

gTouch the dial pad area to light up the

LEDs.

hPress # until the Touchscreen message

changes.

iPress the color of the drum unit you

replaced.

jPress Yes.

kPress .

Replacing the belt unit A

Order No. BU-220CL

A new belt unit can print approximately

50,000 Letter or A4 size single-sided pages.

Replace Belt A

When the Replace Belt message appears

on the Touchscreen, you must replace the

belt unit.

After replacement, reset the belt unit by

following the instructions included with the

new belt unit (see Resetting the belt unit

counter on page 94).

IMPORTANT

• DO NOT touch the surface of the belt unit.

If you touch it, it could degrade print

quality.

• Damage caused by incorrect handling of

the belt unit may void your warranty.

aMake sure the machine is turned on.

bOpen the top cover until it locks in the

open position.

cRemove all of the toner cartridge and

drum unit assemblies.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

IMPORTANT

• We recommend that you place the toner

cartridge and drum unit assemblies on a

clean, flat surface with disposable paper

underneath them in case you accidentally

spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

Routine maintenance

dHold the green handle of the belt unit

and lift the belt unit up, and then pull it

out.

IMPORTANT

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

eUnpack the new belt unit and put the

new belt unit in the machine.

fSlide each toner cartridge and drum unit

assembly into the machine, making sure

you match the toner cartridge colors to

the same color labels on the machine.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

gClose the top cover of the machine.

Resetting the belt unit counter A

When you replace a belt unit with a new one,

you will must reset the belt unit counter by

completing the following steps:

aPress to interrupt the error.

bPress .

cPress All Settings.

dSwipe up or down, or press aor b to

display Machine Info..

ePress Machine Info..

fPress Parts Life.

gTouch the dial pad area to light up the

LEDs.

hPress # until the Touchscreen message

changes.

iPress Belt Unit.

jPress Yes.

kPress .

Routine maintenance

Replacing the waste toner

box A

Order No. WT-220CL

The life of a waste toner box is approximately

50,000 Letter or A4 size single-sided pages.

WT Box End Soon A

If the Touchscreen shows

WT Box End Soon, it means the waste

toner box is near the end of its life. Buy a new

waste toner box and have it ready before you

get a Replace WT Box message.

Replace WT Box A

When the Replace WT Box message

appears on the Touchscreen, you must

replace the waste toner box.

aMake sure the machine is turned on.

bOpen the top cover until it locks in the

open position.

cRemove all of the toner cartridge and

drum unit assemblies.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

IMPORTANT

• We recommend that you place the toner

cartridge and drum unit assemblies on a

clean, flat surface with disposable paper

underneath them in case you accidentally

spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

dHold the green handle of the belt unit

and lift the belt unit up, and then pull it

out.

IMPORTANT

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

Routine maintenance

eRemove the orange packing material

and discard it.

NOTE

This step is only necessary when you are

replacing the waste toner box for the first

time, and is not required for the

replacement waste toner box. The orange

packing piece is installed at the factory to

protect your machine during shipment.

fHold the green handle of the waste toner

box and remove the waste toner box

from the machine.

WARNING

• DO NOT put the waste toner box into a

fire. It could explode, resulting in

injuries.

• DO NOT use flammable substances,

any type of spray, or an organic

solvent/liquid containing alcohol or

ammonia to clean the inside or outside

of the product. Doing so could cause a

fire or electrical shock. Instead, use only

a dry, lint-free cloth.

(See Product Safety Guide: To use the

product safely.)

IMPORTANT

DO NOT reuse the waste toner box.

NOTE

• Be sure to seal up the waste toner box

tightly in a bag so that toner powder does

not spill out of the waste toner box.

• Discard the used waste toner box

according to local regulations, keeping it

separate from domestic waste. If you have

questions, call your local waste disposal

office.

gUnpack the new waste toner box and

place it in the machine.

Routine maintenance

hPut the belt unit back in the machine.

iSlide each toner cartridge and drum unit

assembly into the machine, making sure

you match the toner cartridge colors to

the same color labels on the machine.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

jClose the top cover of the machine.

100

If you think there is a problem with your machine, check each of the items below first and follow

the troubleshooting tips.

In USA:

Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your

model page to download the other manuals.

You can correct most problems by yourself. If you need additional help, the Brother Solutions

Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Identifying your problem B

First, check the following:

The machine’s power cord is connected correctly and the machine’s power is on. If the

machine does not turn on after connecting the power cord, see Other difficulties on page 131.

All of the protective parts have been removed.

Paper is inserted correctly in the paper tray.

The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

Touchscreen Messages

(See Error and maintenance messages on page 102.)

If you did not solve your problem with the above checks, identify your problem and then go to the

page suggested below.

Paper handling and Printing problems:

Printing difficulties on page 123

Paper handling difficulties on page 124

Printing received faxes on page 125

Telephone and Fax problems:

Telephone line or connections on page 125

Handling incoming calls on page 128

Receiving Faxes on page 126

Sending faxes on page 127

Troubleshooting B

Troubleshooting

101

Copying problems:

Copying difficulties on page 128

Scanning problems:

Scanning difficulties on page 129

Software and Network problems:

Software difficulties on page 129

Network difficulties on page 130

102

Error and maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may have to be

replaced. If this happens, your machine identifies the error or required routine maintenance and

shows the appropriate message. The most common error and maintenance messages are shown

in the table.

You can correct most errors and perform routine maintenance by yourself. If you need more help,

the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

Error Message Cause Action

2-sided Disabled The back cover of the machine

is not closed completely.

Close the back cover of the machine until it

locks into the closed position.

Access Denied The function you want to use is

restricted by Secure Function

Lock 2.0.

Call your administrator to check your Secure

Function Lock Settings.

Access Error The device was removed from

the USB direct interface while

the data was processing.

Press . Reinsert the device and try to print

with Direct Print.

Calibration

failed.

Calibration failed. Press OK and try it again.

Press and hold down to turn off the

machine.

Wait a few seconds, and then turn on the

machine again.

Perform the color calibration again using

the Touchscreen or the printer driver

(see Advanced User's Guide: Calibration).

Put in a new belt unit (see Replacing the

belt unit on page 91).

If the problem continues, call Brother

Customer Service or your local Brother

dealer.

Cartridge Error

Put the Toner

Cartridge back

inX 1

1(X) shows the toner

cartridge color with

the problem.

(BK)=Black,

(Y)=Yellow,

(M)=Magenta,

(C)=Cyan.

The toner cartridge is not

installed correctly. Pull out the toner cartridge and drum unit

assembly for the color that is indicated on the

Touchscreen. Remove the toner cartridge, and

put it back into the drum unit again. Put the

toner cartridge and drum unit assembly back in

the machine.

If the problem continues, call Brother Customer

Service or your local Brother dealer.

Troubleshooting

103

Comm.Error Poor telephone line quality

caused a communication error.

Send the fax again or connect the machine to

another telephone line. If the problem

continues, call the telephone company and ask

them to check your telephone line.

Connection Failed You tried to poll a fax machine

that is not in Polled Waiting

mode.

Check the other fax machine’s polling setup.

Cooling Down

Wait for a while

The temperature of the drum

unit or toner cartridge is too

hot. The machine will pause its

current print job and go into

cooling down mode. During the

cooling down mode, you will

hear the cooling fan running

while the Touchscreen shows

Cooling Down, and Wait

for a while.

Make sure you can hear the fan in the machine

spinning and that the exhaust outlet is not

blocked by something.

If the fan is spinning, remove any obstacles

that surround the exhaust outlet, and then

leave the machine turned on but do not use it

for several minutes.

If the fan is not spinning, disconnect the

machine from the power for several minutes,

then reconnect it.

Cover is Open. The top cover is not completely

closed.

Close the top cover of the machine.

The fuser cover is not

completely closed or paper

was jammed in the back of the

machine when you turned on

the power.

Close the fuser cover located inside the

back cover of the machine.

Make sure paper is not jammed inside the

back of the machine, and then close the

fuser cover and press Start (see Paper is

jammed at the back of the machine

on page 116).

The ADF cover is not

completely closed.

Close the ADF cover of the machine.

The ADF cover is open while

loading a document.

Close the ADF cover of the machine, then

press .

Disconnected The other person or other

person’s fax machine stopped

the call.

Try to send or receive again.

Document Jam The document was not

inserted or fed correctly, or the

document scanned from the

ADF was too long.

See Document is jammed in the top of the ADF

unit on page 112 or Using the automatic

document feeder (ADF) on page 33.

DR Mode in Use The machine is set to

Distinctive Ring mode. You

cannot change the Receive

Mode from Manual to another

mode.

Set Distinctive Ring to Off (see Turning off

distinctive ring on page 51).

Error Message Cause Action

104

Drum End SoonX 1

1(X) shows the drum

unit color that is near

the end of its life.

(BK)=Black,

(Y)=Yellow,

(M)=Magenta,

(C)=Cyan.

The drum unit for the color

indicated on the Touchscreen

is near the end of its life.

Order a new drum unit for the color indicated on

the Touchscreen before you get a Replace

DrumX message.

Drum ! The corona wires on the drum

units must be cleaned.

Clean the corona wires on the drum units (see

Cleaning the corona wires on page 82).

The drum unit or the toner

cartridge and drum unit

assembly is not installed

correctly.

Put the toner cartridge into the drum unit that is

indicated on the Touchscreen. Then reinstall

the toner cartridge and drum unit assembly into

the machine.

Drum Stop It is time to replace the drum

unit.

Replace the drum unit for the color indicated on

the Touchscreen. (see Replacing the drum

units on page 86).

Fuser Error The temperature of the fuser

unit does not rise to a specified

temperature within the

specified time.

Press and hold down to turn the machine

off, wait a few seconds, and then turn it on

again. Leave the machine idle for 15 minutes

with the power on.

The fuser unit is too hot.

Jam 2-sided The paper is jammed

underneath the paper tray or

the fuser unit.

See Paper is jammed underneath the paper

tray on page 121.

Jam Inside The paper is jammed inside the

machine. See Paper is jammed inside the machine

on page 118.

Jam Manual Feed The paper is jammed in the

manual feed slot of the

machine.

See Paper is jammed in the manual feed slot

on page 114.

Jam Rear The paper is jammed in the

back of the machine.

See Paper is jammed at the back of the

machine on page 116.

Jam Tray The paper is jammed in the

paper tray of the machine.

See Paper is jammed in the paper tray

on page 114.

Limit Exceeded The print limit set in Secure

Function Lock 2.0 was

reached.

Call your administrator to check your Secure

Function Lock Settings.

Log Access Error The machine could not access

the print log file in the server.

Call your administrator to check the Store Print

Log to Network settings.

For more information, see Network User's

Guide: Store Print Log to Network

Low Temperature The room temperature is too

low for the machine to operate.

Increase the room temperature to allow the

machine to operate.

Error Message Cause Action

Troubleshooting

105

Manual Feed Manual was selected as the

paper source when there was

no paper in the manual feed

slot.

Place paper in the manual feed slot (see

Loading paper in the manual feed slot

on page 22).

No Belt Unit The belt unit is not installed

correctly.

Reinstall the belt unit (see Replacing the belt

unit on page 91).

No HUB Support A USB hub device is

connected to the USB direct

interface.

Disconnect the USB hub device from the USB

direct interface.

No Permission Printing color documents is

restricted by Secure Function

Lock 2.0. The print job will be

canceled.

Call your administrator to check your Secure

Function Lock Settings.

No Paper The machine is out of paper in

the paper tray, or paper is not

correctly loaded in the paper

tray.

Do one of the following:

Refill paper in the paper tray. Make sure the

paper guides are set to the correct size.

Remove the paper and load it again. Make

sure the paper guides are set to the correct

size.

No Response/Busy The number you dialed does

not answer or is busy.

Verify the number and try again.

No Toner The toner cartridge or the toner

cartridge and drum unit

assembly is not installed

correctly.

Remove the toner cartridge and drum unit

assembly for the color indicated on the

Touchscreen. Remove the toner cartridge from

the drum unit, and reinstall the toner cartridge

back into the drum unit. Reinstall the toner

cartridge and drum unit assembly back in the

machine. If the problem continues, replace the

toner cartridge (see Replacing the toner

cartridges on page 75).

No Tray The paper tray is not installed

or not installed correctly.

Reinstall the paper tray.

No Waste Toner The waste toner box is not

installed correctly.

Reinstall the Waste Toner Box (see Replacing

the waste toner box on page 95).

Error Message Cause Action

106

Out of Memory The machine’s memory is full. Fax sending or copy operation in progress

Do one of the following:

Press Send Now, Partial Print or

Quit to send or copy the scanned pages.

Press and wait until the other

operations in progress finish, and then try

again.

Clear the faxes from the memory.

Print the faxes that are stored in the

memory to restore the memory to 100%.

Then turn off Fax Storage to avoid storing

more faxes in the memory (see Advanced

User's Guide: Printing a fax from the

memory and Fax Storage).

Print operation in process

Do one of the following:

Reduce the print resolution.

(See Software User's Guide.)

Clear the faxes from the memory (see the

above explanation).

Out of Memory

Secure Print Data

is full. Press

Stop Key and

delete the

previously stored

data.

The machine’s memory is full. Press and delete the previously stored

secure print data.

Print Unable XX The machine has a mechanical

problem.

Do one of the following:

Press and hold down to turn the

machine off, wait a few minutes, and then

turn it on again (see Transferring your faxes

or Fax Journal report on page 110).

If the problem continues, call Brother

Customer Service.

Error Message Cause Action

Troubleshooting

107

Registration

failed.

Registration failed. Press OK and try again.

Press and hold down to turn off the

machine.

Wait a few seconds, then turn it on again.

Perform the auto color registration using

the Touchscreen (see Advanced User's

Guide: Auto Registration).

Put in a new belt unit (see Replacing the

belt unit on page 91).

If the problem continues, call Brother

Customer Service.

Rename the File There is already a file on the

USB Flash memory drive with

the same name as the file you

are trying to save.

Change the file name of the file on the USB

Flash memory drive or the file you are trying to

save.

Replace Belt It is time to replace the belt

unit.

Replace the belt unit (see Replacing the belt

unit on page 91).

Replace DrumX 1

1(X ) shows drum unit

color that must be

replaced. BK=Black,

C=Cyan,

M=Magenta,

Y=Yellow.

It is time to replace the drum

unit.

Replace the drum unit for the color indicated on

the Touchscreen (see Replacing the drum

units on page 86).

The drum unit counter was not

reset when a new drum was

installed.

Reset the drum unit counter. (see Replacing

the drum units on page 86).

Replace Fuser It is time to replace the fuser

unit.

Call Brother Customer Service or a Brother

Authorized Service Center to replace the fuser

unit.

To replace Fuser Unit call Brother Customer

Service at:

1-877-BROTHER (1-877-276-8437) (in USA)

1-877-BROTHER (in Canada)

or to locate a Brother Authorized Service

Center, visit us at:

http://www.brother-usa.com/service/

Replace PF kit It is time to replace the paper

feeding kit.

Call Brother Customer Service or a Brother

Authorized Service Center to replace the

PF Kit.

To replace PF Kit call Brother Customer

Service at:

1-877-BROTHER (1-877-276-8437) (in USA)

1-877-BROTHER (in Canada)

or to locate a Brother Authorized Service

Center, visit us at:

http://www.brother-usa.com/service/

Error Message Cause Action

108

Replace Toner 1

1The Touchscreen

shows the toner

cartridge color that

you must replace.

BK=Black, C=Cyan,

M=Magenta, Y=Yellow

The toner cartridge is at the

end of its life. The machine will

stop all print operations.

While memory is available,

faxes will be stored in the

memory.

Replace the toner cartridge for the color

indicated on the Touchscreen (see Replacing

the toner cartridges on page 75).

Replace WT Box It is time to replace the waste

toner box. Replace the waste toner box (see Replacing

the waste toner box on page 95).

Scan Unable Document is too long for

2-sided scanning. Press . Use the appropriate size of paper

for 2-sided scanning (see Print media

on page 198).

Scan Unable XX The machine has a mechanical

problem. Press and hold down to turn the

machine off, and then turn it on again (see

Transferring your faxes or Fax Journal

report on page 110).

If the problem continues, call Brother

Customer Service.

Short paper The length of the paper in the

tray is too short for the machine

to deliver it to the Face down

output tray.

Open the back cover (face-up output tray) to let

the printed page exit onto the face up output

tray. Remove the printed pages and then press

Start.

Size Error

2-sided

The paper size defined in the

printer driver and the

Touchscreen menu is not

available for automatic 2-sided

printing.

Press . Choose a paper size that is

supported by 2-sided printing.

The paper size you can use for automatic

2-sided printing is Letter, Legal or Folio.

The paper in the tray is not the

correct size and is not available

for automatic 2-sided printing.

Load the correct size of paper in the tray and

set the size of paper for the tray (see Paper

Size on page 27).

The paper size you can use for automatic

2-sided printing is Letter, Legal or Folio.

Size mismatch The paper in the tray is not the

correct size.

Load the correct size of paper in the tray and

set the size of paper to the tray (see Paper Size

on page 27).

Small paper The paper size specified in the

printer driver is too small for the

machine to deliver it to the

Face-down output tray.

Open the back cover (back output tray) to let

the printed paper out on the back output tray

and then press Start.

Toner Error One or more toner cartridges

are not installed correctly.

Pull out the drum units. Remove all of the toner

cartridges, and then put them back into the

drum units.

Error Message Cause Action

Troubleshooting

109

Toner Low If the Touchscreen shows

Toner Low you can still print;

however, the machine is telling

you that the toner cartridge is

near the end of its life.

Order a new toner cartridge for the color that is

indicated on the Touchscreen now so a

replacement toner cartridge will be available

when the Touchscreen shows Replace

Toner.

Too Many Files There are too many files stored

on the USB Flash memory

drive.

Reduce the number of files stored on the USB

Flash memory drive.

Touchscreen

Initialization

Failed

The Touchscreen was pressed

before the power on

initialization was completed.

Make sure nothing is touching or resting on the

Touchscreen.

Debris may be stuck between

the lower part of the

Touchscreen and its frame.

Insert a piece of stiff paper between the lower

part of the Touchscreen and its frame and slide

it back and forth to push out the debris.

Unusable Device

Remove the Device.

Turn the power off

and back on again.

A defective USB device or a

high power consumption USB

device has been connected to

the USB direct interface.

Unplug the device from the USB direct

interface. Press and hold down to turn the

machine off, and then turn it on again.

Unusable Device A USB device or USB Flash

memory drive that is encrypted

or not supported has been

connected to the USB direct

interface.

Unplug the device from the USB direct

interface (see the specifications for supported

USB Flash memory drives in Printing data from

a USB Flash memory drive or digital camera

supporting mass storage (For MFC-9330CDW

and MFC-9340CDW) on page 61).

USB

Write-protected

The protect switch of the USB

Flash memory drive is on.

Turn off the protect switch of the USB Flash

memory drive.

WT Box End Soon The waste toner box is near the

end of its life. Buy a new waste toner box before you get a

Replace WT Box message.

Error Message Cause Action

110

Transferring your faxes or Fax

Journal report B

If the Touchscreen shows:

Print Unable XX

Scan Unable XX

We recommend transferring your faxes to

another fax machine or to your computer (see

Transferring faxes to another fax machine

on page 110 or Transferring faxes to your

computer on page 111).

You can also transfer the Fax Journal report

to see if there are any faxes you must transfer

(see Transferring the Fax Journal report to

another fax machine on page 111).

NOTE

If there is an error message on the

Touchscreen after the faxes have been

transferred, disconnect the machine from

the power source for several minutes, and

then reconnect it.

Transferring faxes to another fax

machine B

If you have not set up your Station ID, you

cannot enter fax transfer mode (see Quick

Setup Guide: Set your Station ID).

aPress to interrupt the error

temporarily.

bPress .

cPress All Settings.

dSwipe up or down, or press aor b to

display Service.

ePress Service.

fPress Data Transfer.

gPress Fax Transfer.

hDo one of the following:

If the Touchscreen shows No Data,

there are no faxes left in the

machine’s memory. Press Close.

Enter the fax number to which faxes

will be forwarded.

iPress Fax Start.

Troubleshooting

111

Transferring faxes to your computer B

You can transfer the faxes from your

machine’s memory to your computer.

aPress to interrupt the error

temporarily.

bMake sure you have installed

MFL-Pro Suite on your computer, and

then turn on PC-FAX Receiving on the

computer.

Do one of the following:

(Windows®XP, Windows Vista®

and Windows® 7)

From the (Start) menu, select

All Programs > Brother >

MFC-XXXX > PC-FAX Receiving >

Receive. (XXXX is your model

name.)

(Windows®8)

Click (Brother Utilities), and

then click the drop-down list and

select your model name (if not

already selected). Click

PC-FAX Receive in the left

navigation bar, and then click

Receive.

cMake sure you have set

PC Fax Receive on the machine (see

PC-Fax Receive (For Windows®only)

on page 46).

If faxes are in the machine’s memory

when you set up PC-Fax Receive, the

Touchscreen will ask if you want to

transfer the faxes to your computer.

dDo one of the following:

To transfer all faxes to your

computer, press Yes. If Fax Preview

is set to Off, you will be asked if you

want to print backup copies.

To exit and leave the faxes in the

memory, press No.

ePress .

Transferring the Fax Journal report to

another fax machine B

If you have not set up your Station ID, you

cannot enter fax transfer mode (see Quick

Setup Guide: Set your Station ID).

aPress to interrupt the error

temporarily.

bPress .

cPress All Settings.

dSwipe up or down, or press aor b to

display Service.

ePress Service.

fPress Data Transfer.

gPress Report Transfer.

hEnter the fax number to which the Fax

Journal report will be forwarded.

iPress Fax Start.

112

Document Jams B

Document is jammed in the

top of the ADF unit B

aRemove any paper from the ADF that is

not jammed.

bOpen the ADF cover.

cPull the jammed document out to the

left.

If the document rips or tears, be sure

you remove all small paper scraps to

prevent future jams.

dClose the ADF cover.

ePress .

Document is jammed under

the document cover B

aRemove any paper from the ADF that is

not jammed.

bLift the document cover.

cPull the jammed document out to the

right.

If the document rips or tears, be sure

you remove all small paper scraps to

prevent future jams.

dClose the document cover.

ePress .

Troubleshooting

113

Removing small documents

jammed in the ADF B

aLift the document cover.

bInsert a piece of stiff paper, such as

cardstock, into the ADF to push any

small paper scraps through.

cClose the document cover.

dPress .

Document is jammed at the

output tray B

aRemove any paper from the ADF that is

not jammed.

bPull the jammed document out to the

right.

cPress .

114

Paper Jams B

Always remove the remaining paper from the

paper tray and straighten the stack when you

are adding new paper. This helps prevent

multiple sheets of paper from feeding through

the machine at one time and prevents paper

jams.

Paper is jammed in the manual

feed slot

If the Touchscreen shows

Jam Manual Feed, follow these steps:

aRemove any paper that is jammed in

and around the manual feed slot.

bPress Start to resume printing.

Paper is jammed in the paper tray

If the Touchscreen shows Jam Tray, follow

these steps:

aPull the paper tray completely out of the

machine.

bUse both hands to slowly pull out the

jammed paper.

NOTE

Pulling the jammed paper downward

allows you to remove the paper more

easily.

Troubleshooting

115

cMake sure the paper is below the

maximum paper mark ( ) in the

paper tray. While pressing the green

paper-guide release lever, slide the

paper guides to fit the paper size. Make

sure the guides are firmly in the slots.

dPut the paper tray firmly back in the

machine.

Paper is jammed at the output

paper tray B

When the paper is jammed at the output

paper tray, follow the these steps:

aUse both hands to open the scanner.

NOTE

When the top cover is open, you cannot

open the scanner.

bRemove the paper.

116

cPush the scanner down with both hands

to close it.

Paper is jammed at the back

of the machine B

If the Touchscreen shows Jam Rear, a

paper jam occurred behind the back cover.

Follow these steps:

aLeave the machine turned on for

10 minutes for the internal fan to cool

the extremely hot parts inside the

machine.

bOpen the back cover.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

Troubleshooting

117

cPull the green tabs at the left and right

sides toward you to release the fuser

cover (1).

dUse both hands to gently pull the

jammed paper out of the fuser unit.

eClose the fuser cover (1). Make sure the

green tabs at the left and right sides lock

into place.

fClose the back cover until it locks in the

closed position.

118

Paper is jammed inside the

machine B

If the Touchscreen shows Jam Inside,

follow these steps:

aLeave the machine turned on for

10 minutes for the internal fan to cool

the extremely hot parts inside the

machine.

bOpen the top cover until it locks in the

open position.

cRemove all of the toner cartridge and

drum unit assemblies.

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

Troubleshooting

119

IMPORTANT

• We recommend that you place the toner

cartridge and drum unit assemblies on a

clean, flat surface with disposable paper

underneath them in case you accidentally

spill or scatter toner.

• To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

dPull out the jammed paper slowly.

120

eSlide each toner cartridge and drum unit

assembly into the machine, making sure

you match the toner cartridge colors to

the same color labels on the machine.

BK = Black, C = Cyan,

M = Magenta, Y= Yellow

fClose the top cover of the machine.

NOTE

If you turn off the machine during

Jam Inside is on the Touchscreen, the

machine will print incomplete data from

your computer when it is turned on. Before

you turn on the machine, delete the job

from your computer’s print spooler.

Troubleshooting

121

Paper is jammed underneath

the paper tray B

If the Touchscreen shows Jam 2-sided,

follow these steps:

aLeave the machine turned on for

10 minutes for the internal fan to cool

the extremely hot parts inside the

machine.

bPull the paper tray completely out of the

machine.

cMake sure the jammed paper does not

remain inside the machine.

dIf paper is not caught inside the

machine, check underneath the paper

tray.

eIf the paper is not caught in the paper

tray, open the back cover.

122

WARNING

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. Wait for the machine to cool

down before you touch the internal parts of

the machine.

fUse both hands to gently pull the

jammed paper out of the back of the

machine.

gClose the back cover until it locks in the

closed position.

hPut the paper tray firmly back in the

machine.

Troubleshooting

123

If you are having difficulty with your machine B

IMPORTANT

• For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

• If you think there is a problem with your machine, check the chart below and follow the

troubleshooting tips. You can correct most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com/.

• Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

Printing difficulties

Difficulties Suggestions

No printout. Check that the correct printer driver has been installed and selected.

Check to see if the Touchscreen is showing an error message (see Error and

maintenance messages on page 102).

Check that the machine is online:

(Windows®7 and Windows Server®2008 R2)

Click the (Start) button > Devices and Printers. Right-click

Brother MFC-XXXX Printer and click See what's printing. Click Printer in the

menu bar. Make sure Use Printer Offline is cleared.

(Windows Vista® and Windows Server®2008)

Click the (Start) button > Control Panel > Hardware and Sound > Printers.

Right-click Brother MFC-XXXX Printer. Make sure Use Printer Online is not

listed. If it is listed, click this option to set the driver Online.

(Windows®XP and Windows Server®2003)

Click the Start button > Printers and Faxes. Right-click

Brother MFC-XXXX Printer. Make sure Use Printer Online is not listed. If it is

listed, click this option to set the driver Online.

(Windows®8 and Windows Server®2012)

Move your mouse to the lower right corner of your desktop. When the menu bar

appears, click Settings > Control Panel. In the Hardware and Sound

(Hardware) group, click View devices and printers. Right-click the

Brother MFC-XXXX Printer > Seewhat’sprinting. If printer driver options

appear, select your printer driver. Click Printer in the menu bar and make sure

that Use Printer Offline is not selected.

Call your administrator to check your Secure Function Lock settings.

The machine is not printing or has

stopped printing. Press .

The machine will cancel the print job and clear it from the memory. The printout

may be incomplete.

124

The headers or footers appear

when the document displays on the

screen but they are not on the

printed page.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this (see Unscannable and

unprintable areas on page 26).

The machine prints unexpectedly

or it prints garbage. Press to cancel print jobs.

Check the settings in your application to make sure they are set up to work with

your machine.

The machine prints the first couple

of pages correctly, then some

pages have missing text.

Check the settings in your application to make sure they are set up to work with

your machine.

Your computer is not recognizing the full signal of the machine’s input buffer. Make

sure you connected the interface cable correctly (see Quick Setup Guide).

The machine does not print on both

sides of the paper even though the

printer driver setting is 2-sided.

Check the paper size setting in the printer driver. You must choose Letter, Legal

or Folio paper that is 16 to 28 lb (60 to 105 g/m2).

The machine does not display the

USB menu when a USB flash

memory drive is connected to the

USB direct interface.

When the machine is in Deep Sleep mode, the machine does not wake up even if

you connect a USB flash memory drive to the USB direct interface. Press the

Touchscreen to wake up the machine.

Cannot perform ‘Page Layout’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time.

The machine does not print from

Adobe® Illustrator®.

Try to reduce the print resolution (see Software User's Guide).

Poor print quality See Improving the print quality on page 133.

Paper handling difficulties

Difficulties Suggestions

The machine does not feed paper. If the Touchscreen shows a Paper Jam message and you still have a problem, see

Error and maintenance messages on page 102.

If the paper tray is empty, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

straighten it. Sometimes it is helpful to remove the paper, turn the stack over and

put it back in the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Make sure Manual is not selected for Paper Source in the printer driver.

Clean the paper pick-up rollers (see Advanced User's Guide: Cleaning the paper

pick-up rollers).

The machine does not feed paper

from the Manual feed slot.

Use both hands to push one sheet of paper firmly into the manual feed slot until

the top edge of the paper presses against the paper feed rollers. Continue

pressing the paper against the rollers until the machine grabs the paper and pulls

it in further.

Put only one sheet of paper in the manual feed slot.

Make sure Manual is selected for Paper Source in the printer driver.

Printing difficulties (continued)

Difficulties Suggestions

Troubleshooting

125

How do I print on envelopes? Load one envelope at a time in the manual feed slot. Your application must be set

to print the envelope size you are using. This is usually done in the Page Setup or

Document Setup menu of your application (see your application’s manual for more

information).

Printing received faxes

Difficulties Suggestions

Condensed print

Horizontal streaks

Top and bottom sentences are

cut off

Missing lines

Usually this is caused by a poor telephone connection. Make a copy; if your copy

looks good, you probably had a bad connection, with static or interference on the

telephone line. Ask the other party to send the fax again.

Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the drum

units (see Cleaning the corona wires on page 82).

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another fax machine.

Received faxes appear as split or

blank pages.

Left and right margins are cut off or a single page is printed on two pages (see

Paper Size on page 27).

Turn on Auto Reduction (see Advanced User's Guide: Printing a reduced

incoming fax).

Telephone line or connections

Difficulties Suggestions

Dialing does not work. (No dial

tone)

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

(Canada only) Change Tone/Pulse setting (see Quick Setup Guide).

Send a manual fax by pressing Hook and dialing the number. Wait to hear fax

receiving tones before pressing Fax Start.

If there is no dial tone, connect a known working telephone and telephone line

cord to the jack. Then lift the external telephone’s handset and listen for a dial

tone. If there is still no dial tone, ask your telephone company to check the line and

wall jack.

The machine does not answer

when called.

Make sure the machine is in the correct receive mode for your setup (see Receive

Mode settings on page 41).

Check for a dial tone. If possible, call your machine to hear it answer. If there is

still no answer, check the telephone line cord connection. If you do not hear ringing

when you call your machine, ask your telephone company to check the line.

Paper handling difficulties (continued)

Difficulties Suggestions

126

Receiving Faxes

Difficulties Suggestions

Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook. If you hear static or

interference on your fax line, call your local telephone company.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL

or VoIP services, call your service provider for connection instructions.

Make sure the machine is in the correct Receive Mode. This is determined by the

external devices and telephone subscriber services you have on the same line as

the Brother machine (see Receive Mode settings on page 41).

If you have a dedicated fax line and want your Brother machine to

automatically answer all incoming faxes, you should select Fax mode.

If your Brother machine shares a line with an external answering machine, you

should select the External TAD mode. In External TAD mode, your

Brother machine will automatically receive incoming faxes and voice callers

will be able to leave a message on your answering machine.

If your Brother machine shares the line with a Voice Mail subscriber service,

see Voice Mail on page 48.

If your Brother machine is on a line with the Distinctive Ring subscriber

service, see Distinctive Ring on page 49.

If your Brother machine shares a line with other telephones and you want it to

automatically answer all incoming faxes, you should select the Fax/Tel

mode. In Fax/Tel mode, your Brother machine will automatically receive

faxes and produce a pseudo/double-ring to alert you to answer voice calls.

If you do not want your Brother machine to automatically answer any incoming

faxes, you should select the Manual mode. In Manual mode, you must

answer every incoming call and activate the machine to receive faxes.

Another device or service at your location may be answering the call before your

Brother machine answers. To test this, lower the ring delay setting:

If the answer mode is set to Fax or Fax/Tel, reduce the ring delay to 1 ring

(see Ring Delay on page 41).

If the answer mode is set to External TAD, reduce the number of rings

programmed on your answering machine to 2.

If the answer mode is set to Manual, DO NOT adjust the ring delay setting.

Have someone send you a test fax:

If you received the test fax successfully, your machine is operating correctly.

Remember to reset your ring delay or answering machine setting back to your

original setting. If receiving problems recur after resetting the ring delay, then

a person, device, or subscriber service is answering the fax call before the

machine has a chance to answer.

If you were not able to receive the fax, then another device or subscriber

service may be interfering with your fax reception or there may be a problem

with your fax line.

Troubleshooting

127

Cannot receive a fax.

(continued)

If you are using a telephone answering machine (External TAD mode) on the

same line as the Brother machine, make sure your answering machine is set up

correctly (see Connecting an external TAD (telephone answering device)

on page 51).

1 Plug the telephone line cord directly from the wall telephone jack to your

Brother machine’s LINE jack.

2 Remove the protective cap from your Brother machine’s EXT jack, and then

plug the telephone line cord from your answering machine into the EXT jack.

3 Set your answering machine to answer within 4 rings.

If you are having problems receiving faxes or voice messages, set your

answering machine to answer within 2 or 3 rings.

4 Record the outgoing message on your answering machine.

Record five seconds of silence at the beginning of your outgoing

message.

Limit your speaking to 20 seconds.

End your outgoing message with your Fax Receive Code for people

sending manual faxes. For example: “After the beep, leave a message or

press l51 and Start to send a fax.”

5 Set your answering machine to answer calls.

6 Set your Brother machine’s Receive Mode to External TAD (see Receive

Mode settings on page 41).

Make sure your Brother machine’s Easy Receive feature is turned On. Easy

Receive is a feature that allows you to receive a fax even if you answered the call

on an external or extension telephone (see Easy Receive on page 42).

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to Basic(for VoIP) (see Telephone

line interference / VoIP on page 132).

Call your administrator to check your Secure Function Lock Settings.

Sending faxes

Difficulties Suggestions

Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure you pressed Fax and the machine is in Fax mode (see How to send a

fax on page 35).

Print the Transmission Verification Report and check for an error (see Advanced

User's Guide: Reports).

Call your administrator to check your Secure Function Lock Settings.

Ask the other party to check that the receiving machine has paper.

Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine’s scanner operation. If the copy quality is not good, clean the scanner

(see Advanced User's Guide: Cleaning the scanner).

Receiving Faxes (continued)

Difficulties Suggestions

128

Transmission Verification Report

says RESULT:NG.

There is probably temporary noise or static on the line. Try sending the fax again.

If you are sending a PC-Fax message and get RESULT:NG on the Transmission

Verification Report, your machine may be out of memory. To free up extra

memory, you can turn off fax storage (see Advanced User's Guide: Turning off

Remote Fax Options), print fax messages in memory (see Advanced User's

Guide: Printing a fax from the memory) or cancel a delayed fax or polling job

(see Advanced User's Guide: Checking and canceling waiting jobs). If the problem

continues, ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to Basic(for VoIP) (see Telephone

line interference / VoIP on page 132).

Sent faxes are blank. Make sure you are loading the document correctly. When using the ADF, the

document should be face up. When using the scanner glass, the document should

be face down (see Loading documents on page 33).

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip (see Advanced User's Guide: Cleaning the scanner).

Handling incoming calls

Difficulties Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing .

Try avoiding this problem by turning Easy Receive to Off (see Easy Receive

on page 42).

Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Fax Receive

Code (the factory setting is l51). If you answered on the external telephone

(connected to the EXT. jack), press Fax Start to receive the fax.

When your machine answers, hang up.

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

an answering machine, an alarm system or other custom feature on a single

telephone line with your machine, it may create a problem sending or receiving

faxes.

For Example: If you subscribe to Call Waiting or some other custom service and

its signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM (Error

Correction Mode) feature should help overcome this problem. This condition is

related to the telephone system industry and is common to all devices that send

and receive information on a single, shared line with custom features. If avoiding

a slight interruption is crucial to your business, a separate line with no custom

features is recommended.

Copying difficulties

Difficulties Suggestions

Cannot make a copy. Make sure you pressed Copy and the machine is in Copy mode (see How to copy

on page 59).

Call your administrator to check your Secure Function Lock Settings.

Sending faxes (continued)

Difficulties Suggestions

Troubleshooting

129

Vertical black line appears in

copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass

and the white bar and white plastic above them (see Cleaning the corona wires

on page 82 and see Advanced User's Guide: Cleaning the scanner).

Copies are blank. Make sure you are loading the document correctly (see Using the automatic

document feeder (ADF) on page 33 or Using the scanner glass on page 34).

Scanning difficulties

Difficulties Suggestions

TWAIN or WIA errors appear when

starting to scan. (Windows®)

Make sure the Brother TWAIN or WIA driver is selected as the primary source in

your scanning application. For example, in Nuance™ PaperPort™ 12SE, click

Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.

TWAIN or ICA errors appear when

starting to scan. (Macintosh)

Make sure the Brother TWAIN driver is selected as the primary source. In

PageManager, click File > Select Source and choose the Brother TWAIN driver.

Macintosh users can also scan documents using the ICA Scanner Driver

(see Software User's Guide).

OCR does not work. Try increasing the scanning resolution.

(Macintosh users)

Make sure you downloaded and installed Presto! PageManager from

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

Network scanning does not work. See Network difficulties on page 130.

Cannot scan. Call your administrator to check your Secure Function Lock Settings.

Software difficulties

Difficulties Suggestions

Cannot install software or print. (Windows® only)

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

Copying difficulties (continued)

Difficulties Suggestions

130

Network difficulties

Difficulties Suggestions

Cannot print and scan over a

network after completing the

software installation.

When the Cannot print to the networked printer. screen appears, follow the on-

screen instructions.

If the problem is not solved, see Network User's Guide:Troubleshooting.

The network scanning feature

does not work. (Windows® and Macintosh)

The network scanning feature may not work due to the firewall settings. Change

or disable the firewall settings. It is necessary to set the third-party

Security/Firewall Software to allow Network scanning. To add port 54925 for

Network scanning, enter the information below:

In Name: Enter any description, for example Brother NetScan.

In Port number: Enter 54925.

In Protocol: Make sure UDP is selected.

See the instruction manual that came with your third-party Security/Firewall

Software or call the software manufacturer.

For more information, you can read FAQs and troubleshooting suggestions at

http://solutions.brother.com/.

(Macintosh)

Re-select your machine in the Device Selector window from the Model pop-up

menu in the main screen of ControlCenter2.

The network PC-Fax Receive

feature does not work. (Windows® only)

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:

In Name: Enter any description, for example Brother PC-FAX Rx.

In Port number: Enter 54926.

In Protocol: UDP is selected.

See the instruction manual that came with your third-party Security/Firewall

Software or call the software manufacturer.

For more information, read FAQs and troubleshooting suggestions at

http://solutions.brother.com/.

The Brother software cannot be

installed. (Windows®)

If the Security Software warning appears on the computer screen during the

installation, change the Security Software settings to permit the Brother product

setup program or other program to run.

(Macintosh)

If you are using a firewall function of anti-spyware or antivirus security software,

temporarily disable it and then install the Brother software.

Cannot connect to the wireless

network. Investigate the problem using the WLAN Report. Press , All Settings,

Print Reports, WLAN Report and then press OK (see Quick Setup Guide).

Troubleshooting

131

1For Windows Server® 2012: Hardware.

2For Windows® XP, Windows Vista®, Windows Server® 2003 and Windows Server® 2008:

Brother MFC-XXXX BR-Script3.

3For Windows® XP, Windows Vista®, Windows Server® 2003 and Windows Server® 2008: Properties.

Other difficulties

Difficulties Suggestions

The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)

may have triggered the machine’s internal safety mechanisms. Press and hold

down to turn off the machine and unplug the power cord. Wait for ten

minutes, then plug in the power cord and press to turn on the machine.

If the problem is not solved, turn off the machine. If you are using a backup battery

or surge suppressor device, disconnect it to make sure it is not the problem. Plug

the machine’s power cord directly into a different known working wall outlet and

press to turn on the machine.

The machine cannot print EPS data

that includes binary with the

BR-Script3 printer driver.

(Windows®)

To print EPS data, do the following:

aFor Windows® 7 and Windows Server® 2008 R2:

Click the (Start) button > Devices and Printers.

For Windows Vista® and Windows Server® 2008:

Click the (Start) button > Control Panel > Hardware and Sound >

Printers.

For Windows® XP and Windows Server® 2003:

Click the Start button > Printers and Faxes.

For Windows® 8 and Windows Server® 2012:

Move your mouse to the lower right corner of your desktop. When the menu

bar appears, click Settings > Control Panel. In the

Hardware and Sound 1 group, click View devices and printers.

bFor Windows® 7, Windows® XP, Windows Vista®, Windows Server® 2003,

Windows Server® 2008 and Windows Server® 2008R2:

Right-click the Brother MFC-XXXX 2 icon and select Printer properties 3,

and then select Brother MFC-XXXX BR-Script3.

For Windows® 8 and Windows Server® 2012:

Right-click the Brother MFC-XXXX BR-Script3 icon, select

Printer properties.

cFrom the Device Settings tab, choose TBCP (Tagged binary

communication protocol) in Output Protocol.

(Macintosh)

If your machine is connected to a computer with a USB interface, you cannot print

EPS data that includes binary. You can print the EPS data at the machine through

a network. For help installing the BR-Script3 printer driver through the network,

visit the Brother Solutions Center at http://solutions.brother.com/.

132

Setting Dial Tone detection B

Setting the Dial Tone to Detection will

shorten the Dial Tone detect pause.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Initial Setup.

dPress Initial Setup.

eSwipe up or down, or press aor b to

display Dial Tone.

fPress Dial Tone.

gPress Detection or No Detection.

hPress .

Telephone line interference /

VoIP B

If you are having difficulty sending or

receiving a fax due to possible interference

on the telephone line, we recommend that

you adjust the Equalization for compatibility

to reduce the modem speed for fax

operations.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Initial Setup.

dPress Initial Setup.

eSwipe up or down, or press aor b to

display Compatibility.

fPress Compatibility.

gPress High, Normal or

Basic(for VoIP).

Basic(for VoIP) reduces the

modem speed to 9600 bps and turns

off ECM (error correction mode).

Unless interference is a recurring

problem on your telephone line, you

may prefer to use it only when

needed.

To improve compatibility with most

VoIP services, Brother recommends

changing the compatibility setting to

Basic(for VoIP).

Normal sets the modem speed at

14400 bps.

High sets the modem speed at

33600 bps.

hPress .

NOTE

VoIP (Voice over IP) is a type of phone

system that uses an Internet connection,

rather than a traditional phone line.

Troubleshooting

133

Improving the print quality B

If you have a print quality problem, print a test page first ( , All Settings, Printer,

Print Options, Test Print). If the printout looks good, the problem is probably not the

machine. Check the interface cable connections and try printing a different document. If the

printout or test page printed from the machine has a quality problem, check the following steps

first. And then, if you still have a print quality problem, check the chart below and follow the

recommendations.

NOTE

Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

aTo get the best print quality, we suggest using recommended paper. Make sure you use

paper that meets our specifications (see Acceptable paper and other print media

on page 28).

bCheck that the drum units and toner cartridges are installed correctly.

Examples of poor print quality Recommendation

Printed pages are compressed,

horizontal stripes appear, or

characters in the top, bottom, left

and right margins are cut off

Adjust the print margins on your application and reprint the

job.

Colored letters and thin letters in

the original document are light or

faint in the copy

Choose Text or Receipt in the copy quality setting

(see Advanced User's Guide: Improving copy quality).

Adjust the copy density and contrast (see Advanced User's

Guide: Adjusting Density and Contrast).

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGH

abcdefghijk

ABCD

abcde

01234

890

9876543210987654321098

012345678

987654321

012345

987654

890

9876543210987654321098

012345678

987654321

0123

987654

134

Colors are light or faint on the whole

page

Perform the calibration using the Touchscreen or the printer

driver (see Advanced User's Guide: Calibration).

Adjust the copy density and contrast if you are copying

(see Advanced User's Guide: Adjusting Density and

Contrast).

Make sure Toner Save mode is off in the Touchscreen or the

printer driver.

Make sure the media type setting in the driver matches the

type of paper you are using (see Acceptable paper and other

print media on page 28).

Shake all four toner cartridges gently.

Wipe the windows of all four LED heads with a dry lint free

soft cloth (see Advanced User's Guide: Cleaning the LED

heads).

White streaks or bands down the

page

Wipe the windows of all four LED heads with a dry lint free

soft cloth (see Advanced User's Guide: Cleaning the LED

heads).

Wipe the scanner glass strip with a dry lint free soft cloth

(see Advanced User's Guide: Cleaning the scanner).

Make sure foreign material such as a torn piece of paper,

sticky notes or dust is not inside the machine and around the

drum unit and toner cartridge.

Clean the drum unit (see Advanced User's Guide: Cleaning

the drum unit).

Examples of poor print quality Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting

135

Colored streaks or bands down the

page

Wipe the windows of all four LED heads with a dry lint free

soft cloth (see Advanced User's Guide: Cleaning the LED

heads).

Wipe the scanner glass strip with a dry lint free soft cloth

(see Advanced User's Guide: Cleaning the scanner).

Clean all four corona wires (one for each color) inside the

drum unit by sliding the green tab (see Cleaning the corona

wires on page 82).

Make sure the green tab of the corona wire is at the home

position (a)(1).

Replace the toner cartridge that matches the color of the

streak or band (see Replacing the toner cartridges

on page 76).

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

The drum unit may be damaged. Install a new drum unit (see

Replacing the drum units on page 86.)

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Examples of poor print quality Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

136

Colored lines across the page

Identify the color causing the problem and replace the toner

cartridge that matches the color of the line (see Replacing

the toner cartridges on page 76).

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Identify the color causing the problem and install a new drum

unit (see Replacing the drum units on page 86).

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

White spots or hollow print

Make sure the media type setting in the driver matches the

type of paper you are using (see Acceptable paper and other

print media on page 28).

Check the machine’s environment. Conditions such as high

humidity can cause hollow print

(see Product Safety Guide: Choosing a location).

If the problem is not solved after printing a few pages,

foreign material, such as glue from a label, may be stuck on

the drum surface (see Advanced User's Guide: Cleaning the

drum unit).

Identify the color causing the problem and install a new drum

unit (see Replacing the drum units on page 86).

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Blank page or some colors are

missing

Identify the color causing the problem and put in a new toner

cartridge (see Replacing the toner cartridges on page 76).

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Identify the color causing the problem and install a new drum

unit (see Replacing the drum units on page 86).

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Examples of poor print quality Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting

137

Colored spots at 3.7 in. (94 mm)

If the problem is not solved after printing a few blank pages,

foreign material, such as glue from a label, may be stuck on

the drum surface. Clean the drum unit (see Advanced User's

Guide: Cleaning the drum unit).

Identify the color causing the problem and install a new drum

unit (see Replacing the drum units on page 86).

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Colored spots at 0.9 in. (24 mm)

Identify the color causing the problem and put in a new toner

cartridge (see Replacing the toner cartridges on page 76).

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Toner scatter or toner stain

Check the machine’s environment. Conditions such as high

humidity and high temperatures may cause this print quality

problem.

Identify the color causing the problem and put in a new toner

cartridge (see Replacing the toner cartridges on page 76).

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Identify the color causing the problem and install a new drum

unit (see Replacing the drum units on page 86).

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Examples of poor print quality Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

3.7 in.

(94 mm)

3.7 in.

(94 mm)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

0.9 in.

(24 mm)

0.9 in.

(24 mm)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

138

The color of your printouts is not

what you expected

To improve the color density, calibrate the colors using first

the Touchscreen and then the printer driver (see Advanced

User's Guide: Calibration).

To adjust the print position of colors for sharper edges,

perform an automatic color registration using the

Touchscreen (see Advanced User's Guide: Auto

Registration).

Adjust the copy density and contrast if you are copying

(see Advanced User's Guide: Adjusting Density and

Contrast).

Make sure Toner Save mode is off in the Touchscreen or the

printer driver (see Software User's Guide).

If the print quality of the black portion is not what you

expected, select the PrintTextinBlack check box in the

printer driver (see Software User's Guide).

If the print quality is poor, clear the Improve Gray Color

check box in the printer driver (see Software User's Guide).

Identify the color causing the problem and put in a new toner

cartridge (see Replacing the toner cartridges on page 76).

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Identify the color causing the problem and install a new drum

unit (see Replacing the drum units on page 86).

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Color misregistration

Make sure the machine is on a solid level surface.

Perform the auto color registration using the Touchscreen

(see Advanced User's Guide: Auto Registration).

Identify the color causing the problem and install a new drum

unit (see Replacing the drum units on page 86).

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Install a new belt unit (see Replacing the belt unit

on page 91).

Examples of poor print quality Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghi jklmn opqrst uvwxyz.

Troubleshooting

139

Uneven density appears

periodically across the page

Perform the calibration using the Touchscreen or the printer

driver (see Advanced User's Guide: Calibration).

Adjust the copy density and contrast if you are copying

(see Advanced User's Guide: Adjusting Density and

Contrast).

Clear the Improve Gray Color check box in the printer

driver. (See Software User's Guide.)

Identify the color causing the problem and put in a new toner

cartridge (see Replacing the toner cartridges on page 76).

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Identify the color causing the problem and install a new drum

unit (see Replacing the drum units on page 86).

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Missing thin lines in images

Make sure Toner Save mode is off in the Touchscreen or the

printer driver (see Software User's Guide).

Change the print resolution.

If you use a Windows printer driver, choose

Improve Pattern Printing in Print Setting of Basic tab

(see Software User's Guide).

Wrinkle

Make sure the back cover is closed correctly.

Make sure the two gray levers inside the back cover are in

the up position.

Make sure the media type setting in the driver matches the

type of paper you are using (see Acceptable paper and other

print media on page 28).

Examples of poor print quality Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

WXYZ

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

140

Ghost

Check the machine’s environment. Conditions such as low

humidity and low temperatures may cause this print quality

problem

(see Product Safety Guide: Choosing a location).

Make sure the media type setting in the driver matches the

type of paper you are using (see Acceptable paper and other

print media on page 28).

Make sure the two gray levers inside the back cover are in

the up position (1). Pull up the two gray levers until they stop.

Identify the color causing the problem and install a new drum

unit (see Replacing the drum units on page 86).

To identify the color of the drum unit, visit us at

http://solutions.brother.com/ to view our FAQs and

troubleshooting tips.

Examples of poor print quality Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting

141

Poor fixing

Make sure the two gray levers inside the back cover are in

the up position (1). Pull up the two gray levers until they stop.

Make sure the media type setting in the driver matches the

type of paper you are using (see Acceptable paper and other

print media on page 28).

Choose Improve Toner Fixing mode in the printer driver

(see Software User's Guide).

If this selection does not provide enough improvement,

change the printer driver setting in Media Type to a thick

setting. If you are printing an envelope, choose Env. Thick

in the media type setting.

Curled or wavy

Choose Reduce Paper Curl mode in the printer driver

(see Software User's Guide).

If the problem is not solved, choose Plain Paper in the

media type setting.

If you are printing an envelope, choose Env. Thin in the

Media Type Setting of the printer driver.

If you do not use the machine often, the paper may have

been in the paper tray too long. Turn over the stack of paper

in the paper tray. Also, fan the paper stack and then rotate

the paper 180° in the paper tray.

Store the paper where it will not be exposed to high

temperatures and high humidity.

Open the back cover (face-up output tray) to let the printed

paper exit onto the face-up output tray.

Examples of poor print quality Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

142

Envelope Creases

Make sure the envelope levers inside the back cover are

pulled down to the envelope position when you print

envelopes (see Loading paper in the manual feed slot

on page 22).

NOTE

When you have finished printing, open the back cover and

reset the two gray levers back to their original positions (1).

Pull up the two gray levers until they stop.

Examples of poor print quality Recommendation

ABCDEFG

EFGHIJKLMN

Troubleshooting

143

Machine Information B

Checking the Serial Number B

You can see the machine’s Serial Number on

the Touchscreen.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Machine Info..

dPress Machine Info..

ePress Serial No..

fThe Touchscreen will show the

machine’s Serial Number.

gPress .

Checking the Firmware

Version B

You can see the machine’s firmware version

on the Touchscreen.

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Machine Info..

dPress Machine Info..

ePress Firmware Version.

fThe Touchscreen will show the

machine’s firmware version.

gPress .

144

Reset functions B

The following reset functions are available:

1Network

You can reset the internal print server

back to its default factory settings such as

the password and IP address information.

2Address Book & Fax

Address book & Fax resets the following

settings:

Address Book

(Addresses and Groups)

Programmed fax jobs in the memory

(Polled TX, Delayed Fax, Batch TX)

Station ID

(name and number)

Coverpage Msg

(comments)

Remote Fax Options

(Remote Access Code, Fax Storage,

Fax Forwarding, Paging, PC-Fax

Send, and PC-Fax Receive

(Windows® only))

Report settings

(Transmission Verification Report/

Tel Index List/Fax Journal)

Setting Lock password

3All Settings

You can reset all the machine’s settings

back to the settings that were set at the

factory.

Brother strongly recommends you

perform this operation when you dispose

of the machine.

NOTE

Unplug the interface cable before you

choose Network or All Settings.

How to reset the machine B

aPress .

bPress All Settings.

cSwipe up or down, or press aor b to

display Initial Setup.

dPress Initial Setup.

eSwipe up or down, or press aor b to

display Reset.

fPress Reset.

gPress Network,

Address Book & Fax or

All Settings to choose the reset

function you want.

hDo one of the following;

To reset the settings, press Yes and

go to step i.

To exit without making changes,

press No and go to step j.

iYou will be asked to reset the machine.

Do one of the following;

To reset the machine press Yes for 2

seconds. The machine will begin the

reset.

To exit without resetting the

machine, press No. Go to step j.

NOTE

If you do not reboot your machine, the

reset will not finish and your settings will

remain unchanged.

jPress .

NOTE

You can also reset the Network settings

by pressing , All Settings,

Network, Network Reset.

145

Using the Settings

Tables C

Your machine’s Touchscreen LCD is easy to

set up and operate. All you have to do is

press the settings and options you want as

they are displayed on the screen. We created

step-by-step Settings Tables and Features

Tables so you can see at-a-glance all the

available choices for each setting and

feature. You can use these tables to quickly

set up your preferred settings in the machine.

Settings and features tables C

146

Settings Tables C

The Settings tables will help you understand the menu selections and options that are found in the

machine’s programs. The factory settings are shown in Bold with an asterisk.

(Settings) C

Level 1 Level 2 Level 3 Options Descriptions

See Page

(Date & Time)

Date — — Add the date and time

on the Touchscreen

and in headings of

faxes you send.

See .

Time ——

Clock Type —12h Clock*

24h Clock

Choose the time

format from 12-hour

or 24-hour.

Auto Daylight —On

Off*

Change for Daylight

Saving Time

automatically.

See .

Time Zone —UTCXXX:XX Set the time zone for

your country. See .

(Toner)

See Toner on page 189. Access the Toner

menus.

189

Network Wired LAN

(MFC-9330CDW

and

MFC-9340CDW)

See Wired LAN on page 155. Access the Wired

LAN setting menus.

155

WLAN See WLAN on page 157. Access the WLAN

setting menus.

157

Fax Preview ——On

Off*

View faxes you

receive on the

Touchscreen.

WiFi Direct See Wi-Fi Direct on page 159. Access the Wi-Fi

Direct™ setting

menus.

159

See Advanced User's Guide.

See Quick Setup Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

147

Tray Setting Paper Type —Thin

Plain Paper*

Thick

Thicker

Recycled Paper

Set the type of paper

in the paper tray.

Paper Size —Letter*

Legal

EXE

A5 L

Folio

Set the size of paper

in the paper tray.

All Settings See All settings on page 148. Select your default

settings.

148

Level 1 Level 2 Level 3 Options Descriptions

See Page

See Advanced User's Guide.

See Quick Setup Guide.

The factory settings are shown in Bold with an asterisk.

148

All settings C

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

General Setup

Paper Type ——Thin

Plain Paper*

Thick

Thicker

Recycled Paper

Set the type of paper

in the paper tray.

Paper Size ——Letter*

Legal

EXE

A5 L

Folio

Set the size of paper

in the paper tray.

Volume Ring —Off

Low

Med*

High

Adjust the ring

volume. See .

Beep —Off

Low*

Med

High

Adjust the beeper

volume.

Speaker —Off

Low

Med*

High

Adjust the speaker

volume.

LCD Settings

Backlight —Light*

Med

Dark

Adjust the brightness

of the Touchscreen

backlight.

Dim Timer —Off*

10Secs

20Secs

30Secs

Set how long the

Touchscreen

backlight stays on

after the last key

press.

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

149

General Setup

(continued)

Button Settings

Home

Button

Settings

—Home*

Shortcuts 1

Shortcuts 2

Shortcuts 3

Set the screen that is

displayed when you

press Home ( ) on

the Touchpanel.

Ecology Toner Save —On

Off*

Increase the page

yield of the toner

cartridge.

See .

Sleep Time — Range varies

depending on the

model.

3 Mins*

Conserve power.

Security

Function Lock

Set Password

Verify You can restrict

selected machine

operations for up to

25 restricted users

and for all other non-

authorized Public

users.

Lock OffOn

Setting Lock Set Password

Verify Stop unauthorized

users from changing

the machine’s

settings.

Lock OffOn

Shortcut

Settings

(Choose

shortcut

button.)

Edit Shortcut

Name

— — Change the shortcut

name.

Delete — — Delete the shortcut. 19

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

150

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

Fax

Setup Receive

Receive Mode

—Fax*

Fax/Tel

External TAD

Manual

Choose the receive

mode that best suits

your needs.

Ring Delay —0

Set the number of

rings before the

machine answers in

Fax or Fax/Tel mode.

F/T Ring Time

—20Secs*

30Secs

40Secs

70Secs

Set the length of the

pseudo/double-ring

time in Fax/Tel mode.

Fax Preview —On

Off*

View faxes you

receive on the

Touchscreen.

Easy Receive

—On*

Off

Receive fax

messages

automatically when

you answer a call and

hear fax tones.

Remote Codes

—Remote Codes

(Options)

On*

Off

Fax Receive

Code (l51)

Tel Answer

(#51)

Answer calls at an

extension telephone

and use codes to turn

the machine on or off.

You can personalize

the codes.

Auto Reduction

—On*

Off

Reduces the size of

incoming faxes. See .

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

151

Fax

(continued)

Setup Receive

(continued)

Memory Receive

—Off*

Fax Forward

Paging

Fax Storage

PC Fax Receive

Set the machine to

forward fax

messages, to call

your pager or cell

phone, to store

incoming faxes in the

memory (so you can

retrieve them while

you are away from

your machine), or to

send faxes to your

computer.

See .

(Backup Print) If you chose

Fax Forward or

PC-Fax Receive, you

can turn on the

Backup Print safety

feature.

Print Density

— Make printouts

darker or lighter.

Fax Rx Stamp

—On

Off*

Print the received

time and date on the

top of the received

faxes.

2-sided

(MFC-9330CDW

and

MFC-9340CDW)

—On

Off*

Print received faxes

on both sides of the

paper.

Setup Send Batch TX —On

Off*

Combine delayed

faxes going to the

same fax number at

the same time of day

into one

transmission.

Coverpage

Setting

Print Sample

— Print a sample of the

fax cover page. You

can fill in information

and fax it with your

document.

Coverpage

Message

— Set up your own

comments for the fax

cover page.

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

152

Fax

(continued)

Setup Send

(continued)

Destination

—Display*

Hidden

Set the machine to

display the

destination

information on the

Touchscreen during

fax sending.

See .

Report Setting

Transmission

—On

On+Image

Off*

Off+Image

Choose the initial

setup for the

Transmission

Verification Report.

Journal Period Journal Period

Off

Every 50 Faxes

Every 6 Hours

Every 12 Hours

Every 24 Hours

Every 2 Days

Every 7 Days

Set the interval for

automatic printing of

the Fax Journal.

If you select other

than Off or Every

50 Faxes, you can

set the time for the

option.

If you select Every 7

Days, you can also

set the day of the

week.

See .

Time —

Day Every Monday*

Every Tuesday

Every Wednesday

Every Thursday

Every Friday

Every Saturday

Every Sunday

Print Fax — — — Print incoming faxes

that are stored in the

memory.

Remote

Access

——---lSet your own code for

Remote Retrieval.

Dial

Restriction

Dial Pad —Enter # Twice

Off*

Set the machine to

restrict dialing when

using the dial pad.

Address

Book

—Enter # Twice

Off*

Set the machine to

restrict the dialing

when using the

Address Book.

Shortcuts —Enter # Twice

Off*

Set the machine to

restrict the dialing

when using a

Shortcut.

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

153

Fax

(continued)

Remaining

Jobs

— — — Check which

scheduled jobs are in

the memory and

cancel selected jobs.

See .

Miscellaneous

Distinctive Distinctive

Off*

Turn on the

telephone company’s

Distinctive Ring

subscriber service,

and then register

your new ring pattern

on the machine.

Ring Pattern

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

154

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

Printer Emulation ——Auto*

HP LaserJet

BR-Script 3

Choose the

emulation mode. See .

Print Options Internal Font

HP LaserJet

BR-Script 3

— Print a list of the

machine’s internal

fonts.

Configuration

— — Print a list of the

machine’s printer

settings.

Test Print — — Print a test page.

2-sided

(MFC-9330CDW

and

MFC-9340CDW)

——Off*

Long Edge

Short Edge

Enable or disable

2-sided printing and

choose long edge or

short edge.

Auto Continue

——On*

Off

Select this setting if

you want the

machine to clear

paper size errors and

to use the paper in

the tray.

Output Color

——Auto*

Color

Black and White

Choose color or

black & white for

printed documents. If

you choose Auto,

the machine selects

an appropriate option

for the document

(color or black &

white).

Reset Printer

——Yes

Restore the printer

settings to the factory

settings.

Calibration

Calibrate —Yes

Adjusts the color

density. See .

Reset —Yes

Returns the color

calibration to the

factory settings.

Auto Regist.

——Yes

Adjusts the print

position of each color

automatically.

Frequency ——Normal*

Low

Off

Set the interval time

of the auto

registration and

calibration.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

155

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

Network Wired LAN

(MFC-9330CDW

and

MFC-9340CDW)

TCP/IP

Boot Method

—Auto*

Static

RARP

BOOTP

DHCP

Choose the BOOT

method that best

suits your needs.

(IP Boot

Tries)

[0-32767]

Specifies the

number of attempts

the machine will try

to obtain an IP

address when the

Boot Method is

set to any setting

except Static.

IP Address — [000-255].

[000-255].

[000-255]

Enter the IP

address.

Subnet Mask

— [000-255].

[000-255].

[000-255]

Enter the Subnet

mask.

Gateway — [000-255].

[000-255].

[000-255]

Enter the Gateway

address.

Node Name —

BRNXXXXXXXXXXXX

Enter the Node

name.

(Up to 32

characters)

WINS

Configuration

—Auto*

Static

Chooses the WINS

configuration mode.

WINS Server

—Primary

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

Specifies the IP

address of the

primary or

secondary WINS

server.

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

156

Network

(continued)

Wired LAN

(MFC-9330CDW

and

MFC-9340CDW)

(continued)

TCP/IP

(continued)

DNS Server —Primary

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

Specifies the IP

address of the

primary or

secondary DNS

server.

APIPA —On*

Off

Automatically

allocates the IP

address from the

link-local address

range.

IPv6 —On

Off*

Enable or Disable

the IPv6 protocol. If

you want to use the

IPv6 protocol, visit

http://solutions.

brother.com/

for more

information.

Ethernet ——Auto*

100B-FD

100B-HD

10B-FD

10B-HD

Choose the

Ethernet link mode.

Wired Status

——

Active 100B-FD

Active 100B-HD

Active 10B-FD

Active 10B-HD

Inactive

Wired OFF

You can see the

current wired

status.

MAC Address

— — — Shows the MAC

address of the

machine.

Set to Default

——Yes

Restore the wired

network setting to

the factory setting.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

157

Network

(continued)

Wired LAN

(MFC-9330CDW

and

MFC-9340CDW)

(continued)

Wired Enable

——On*

Off

Enable or Disable

the Wired LAN

manually.

WLAN TCP/IP

Boot Method

—Auto*

Static

RARP

BOOTP

DHCP

Choose the BOOT

method that best

suits your needs.

(IP Boot

Tries)

—3*

[00000-32767]

Specifies the

number of attempts

the machine will try

to obtain an IP

address when the

Boot Method is

set to any setting

except Static.

IP Address — [000-255].

[000-255].

[000-255]

Enter the IP

address.

Subnet Mask

— [000-255].

[000-255].

[000-255]

Enter the Subnet

mask.

Gateway — [000-255].

[000-255].

[000-255]

Enter the Gateway

address.

Node Name —

BRWXXXXXXXXXXXX

Enter the Node

name.

(Up to 32

characters)

WINS

Configuration

—Auto*

Static

Chooses the WINS

configuration mode.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

158

Network

(continued)

WLAN

(continued)

TCP/IP

(continued)

WINS Server

—Primary

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

Specifies the IP

address of the

primary or

secondary WINS

server.

DNS Server —Primary

[000-255].

[000-255]

Secondary

[000-255].

[000-255]

Specifies the IP

address of the

primary or

secondary DNS

server.

APIPA —On*

Off

Automatically

allocates the IP

address from the

link-local address

range.

IPv6 —On

Off*

Enable or Disable

the IPv6 protocol. If

you want to use the

IPv6 protocol, visit

http://solutions.

brother.com/

for more

information.

Setup Wizard

— — — You can configure

your internal print

server.

WPS/AOSS — — — You can easily

configure your

wireless network

settings using the

one-button push

method.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

159

Network

(continued)

WLAN

(continued)

WPS w/PIN Code

— — — You can easily

configure your

wireless network

settings using WPS

with a PIN code.

WLAN Status

Status —Active(11b)

Active(11g)

Active(11n)

Wired LAN Active

WLAN Off

AOSS Active

Connection Failed

You can see the

current wireless

network status.

Signal —Strong

Medium

Weak

None

You can see the

current wireless

network signal

strength.

SSID — — You can see the

current SSID.

Comm. Mode —Ad-hoc

Infrastructure

None

You can see the

current

Communication

Mode.

MAC Address

— — — Shows the MAC

address of the

machine.

Set to Default

——Yes

Restore the

wireless network

settings to factory

setting.

WLAN Enable

——On

Off*

Enable or disable

the wireless LAN

manually.

Wi-Fi Direct

Push Button

— — — You can easily

configure your

Wi-Fi Direct™

network settings

using the

one-button push

method.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

160

Network

(continued)

Wi-Fi Direct

(continued)

PIN Code — — — You can easily

configure your

Wi-Fi Direct™

network settings

using WPS with a

PIN code.

Manual — — — You can manually

configure your

Wi-Fi Direct™

network settings.

Group Owner

——On

Off*

Sets your machine

as the Group

Owner.

Device

Information

Device Name

— — You can see the

device name of

your machine.

SSID — — Shows the SSID of

the Group Owner.

When the machine

is not connected,

Touchscreen

shows Not

Connected.

IP Address — — You can see the

current IP Address

of your machine.

Status

Information

Status —

G/O Active(**)

Client Active

Not Connected

Off

Wired LAN Active

** = the number

of devices

You can see the

current Wi-Fi

Direct™ network

status.

Signal —Strong

Medium

Weak

None

You can see the

current Wi-Fi

Direct™ network

signal strength.

When your machine

acts as the Group

Owner, the

Touchscreen

always shows

Strong.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

161

Network

(continued)

Wi-Fi Direct

(continued)

I/F Enable ——On

Off*

Enable or Disable

the Wi-Fi Direct™

connection.

E-mail/IFAX

(Available

after IFAX is

downloaded)

Mail Address

——— Enter the mail

address (up to 60

characters).

Setup Server

SMTP

SMTP Server

Name

(Up to 64

characters)

IP Address

[000-255].

[000-255]

Enter the SMTP

server address.

SMTP Port 25*

[1-65535]

Enter the SMTP

port number.

Auth. for SMTP

None*

SMTP-AUTH

POP bef. SMTP

Select the Security

method for E-mail

notification.

SMTP SSL/TLS

None*

SSL

TLS

Send or receive an

E-mail via an E-mail

server that requires

secure SSL/TLS

communication.

Verify

SMTPCert.

Off*

Verify the SMTP

Server Certificate

automatically.

POP3

POP3 Server

Name

(Up to 64

characters)

IP Address

[000-255].

[000-255]

Enter the POP3

server address.

POP3 Port 110*

[1-65535]

Enter the POP3

port number.

Mailbox Name

— Enter the mail box

name (up 60

characters).

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

162

Network

(continued)

E-mail/IFAX

(Available

after IFAX is

downloaded)

(continued)

Setup Server

(continued)

POP3

(continued)

Mailbox Password

— Enter the password

to log in to the

POP3 server (up 32

characters).

POP3 SSL/TLS

None*

SSL

TLS

You can send or

receive an E-mail

via an E-mail server

that requires secure

SSL/TLS

communication.

Verify

POP3Cert.

Off*

Verify the POP3

Server Certificate

automatically.

APOP On

Off*

Enable or disable

APOP.

Setup Mail RX

Auto Polling Auto Polling

On*

Off

Automatically

checks the POP3

server for new

messages.

Poll

Frequency

(When Auto

Polling

is set to On.)

1Min

3Mins

5Mins

10Mins*

30Mins

60Mins

Set the interval for

checking for new

messages on the

POP3 server.

Header —All

Subject+From+To

None*

Select the contents

of the mail header

to be printed.

Delete Error Mail

—On*

Off

Delete error mails

automatically.

Notification

—On

MDN

Off*

Receive notification

messages.

Setup Mail TX

Sender Subject

— — Displays the subject

that is attached to

the Internet Fax

data.

Size Limit —On

Off*

Limits the size of

E-mail documents.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

163

Network

(continued)

E-mail/IFAX

(Available

after IFAX is

downloaded)

(continued)

Setup Mail TX

(continued)

Notification

—On

Off*

Sends notification

messages.

Setup Relay

Relay Broadcast

—On

Off*

Relays a document

to another fax

machine.

Relay Domain

— — Registers the

Domain name.

Relay Report

—On

Off*

Prints the Relay

Broadcast Report.

Manual

POP3

Receive

— — — Manually checks

the POP3 server for

new messages.

Web Connect

Settings

Proxy Settings

Proxy

Connection

—On

Off*

You can change the

Web connection

settings.

Address ——

Port —8080*

User Name ——

Password ——

Fax to Server

(Available

after IFAX is

downloaded)

Fax to Server

——On

Off*

You can store a

prefix/suffix

address in the

machine and can

send a document

from a fax server

system.

Prefix ———

Suffix ———

Network Reset

———Yes

Restore all network

settings to the

factory settings.

Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions

See Network User's Guide.

Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/.

Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

164

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

Print Reports

Transmission

View on LCD — — View the

Transmission

Verification Report

for your last 200

outgoing faxes and

print the last report.

See .

Print Report

——

Address Book

— — — Lists names and

numbers stored in

the Address Book.

Fax Journal

— — — Lists information

about your last 200

incoming and

outgoing faxes.

(TX means Transmit.

RX means Receive.)

User Settings

— — — Lists your settings.

Network

Configuration

— — — Lists your Network

settings.

Drum Dot Print

— — — Prints the Drum Dot

Check Sheet.

WLAN Report

— — — Prints the result of

wireless LAN

connectivity

diagnosis.

See .

See Advanced User's Guide.

See Quick Setup Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

165

Level 1 Level 2 Level 2 Level 2 Options Descriptions

See Page

Machine Info.

Serial No. — — — Check the serial

number of your

machine.

143

Firmware

Version

Main Version

— — Check the firmware

version of your

machine.

143

Sub1 Version

——

Sub2 Version

——

Page Counter

Total —Color

Black and White

Check the number of

total color or black &

white pages the

machine has printed

during its life.

See .

Fax/List —Color

Black and White

Copy —Color

Black and White

Print —Color

Black and White

Parts Life Drum

Black(BK)

— — Check the

percentage of a

machine part’s life

that remains

available.

Drum

Cyan(C)

——

Drum

Magenta(M)

——

Drum

Yellow(Y)

——

Belt Unit ——

Fuser ——

PF kit ——

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

166

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

Initial Setup

Date & Time Date — — Put the date and time

on the Touchscreen

and in the headings

of faxes you send.

See .

Time ——

Clock Type —12h Clock*

24h Clock

Chooses the time

format from 12-hour

or 24-hour.

Auto Daylight

—On

Off*

Changes for Daylight

Saving Time

automatically.

See .

Time Zone —UTCXXX:XX Sets the time zone for

your country. See .

Station ID ——Fax

Tel

Name

Set up your name

and fax number to

appear on each page

you fax.

Tone/Pulse

(in Canada)

——Tone*

Pulse

Chooses the dialing

mode.

Dial Tone ——Detection

No Detection*

You can shorten the

dial tone detect

pause.

132

Dial Prefix

——On

Off*

Sets a prefix number

that will always be

added before the fax

number every time

you dial.

See .

Compatibility

——High*

Normal

Basic(for VoIP)

Adjusts the

equalization for

transmission

difficulties.

VoIP service

providers offer fax

support using various

standards. If you

regularly experience

fax transmission

errors, choose

Basic(for VoIP).

132

Reset Network —Yes

Restores all network

settings to the factory

settings.

144

See Advanced User's Guide.

See Quick Setup Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

167

Initial Setup

(continued)

Reset

(continued)

Address Book & Fax

—Yes

Restores all stored

phone numbers and

fax settings.

144

All Settings

—Yes

Restores all the

machine settings to

the factory settings.

Local Language

— — (in USA)

English*

Español

(in Canada)

English*

Français

Change the

Touchscreen

language for your

country.

See .

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

See Advanced User's Guide.

See Quick Setup Guide.

The factory settings are shown in Bold with an asterisk.

168

Features Tables C

Fax (When Fax Preview is Off) C

Level 1 Level 2 Level 3 Options Descriptions

See Page

Redial (Pause) — — — Redial the last

number called. When

you are entering a fax

or telephone number

on the Touchpanel,

Redial changes to

Pause on the

Touchscreen. Press

Pause when you

need a delay while

dialing numbers, such

as access codes and

credit card numbers.

You can also store a

pause when you set

up addresses.

—

Hook ———Press before dialing

when you want to

listen to make sure a

fax machine has

answered, and then

press Fax Start.

—

Address Book

(Search)

— — Search within the

Address Book.

Edit —

Add New Address

Store Address Book

numbers, so you can

dial by pressing

Address Book on the

Touchscreen (and

Fax Start).

Setup Groups Set up Group

numbers for

Broadcasting.

See .

Change Change Address

Book numbers.

and

see .

Delete Delete Address Book

numbers.

—Apply — Start sending a fax

using the address

book.

—

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

Fax

Settings and features tables

169

Call History Outgoing Call Edit

Add to Address

Book

Delete

Choose a number

from the Outgoing

Call history and then

send a fax to it, add it

to Address Book, or

delete it.

See .

Apply —

Fax Start ———Send a fax.—

Options Fax Resolution —Standard*

Fine

S.Fine

Photo

Set the resolution for

outgoing faxes. See .

2-sided Fax

(MFC-9340CDW)

—Off*

2-sided Scan:

Long Edge

2-sided Scan:

Short Edge

Set the 2-sided

scanning format.

Contrast —Auto*

Light

Dark

Change the lightness

or darkness of faxes

you send.

Broadcasting Add Number Add Number Send the same fax

message to more

than one fax number.

Add from

Address book

Search in

Address book

Delayed Fax Delayed Fax On

Off*

Set the time of day

that delayed faxes will

be sent.

Set Time —

Real Time TX —On

Off*

Send a fax without

using the memory.

Polled TX —On

Off*

Set up your machine

with a document to be

retrieved by another

fax machine.

Level 1 Level 2 Level 3 Options Descriptions

See Page

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

170

Options

(continued)

Coverpage Setup

Off*

Automatically send a

cover page you

programmed.

See .

Coverpage Message

1.Comment Off

2.Please Call

3.Urgent

4.Confidential

Total Pages —

Polling RX —On

Off*

Set up your machine

to poll another fax

machine.

Overseas Mode —On

Off*

If you are having

difficulty sending

faxes overseas, set

this to On.

Glass Scan Size

—Letter*

To fax an A4 size

document, you must

change the Glass

Scan Size setting.

Set New Default

—Yes

Save your fax settings

as the default

settings.

See .

Factory Reset —Yes

Restore all the fax

settings you changed

back to the factory

settings.

Save as Shortcut

— — — Register the current

settings as a shortcut.

Level 1 Level 2 Level 3 Options Descriptions

See Page

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

171

Fax (When Fax Preview is On) C

Level 1 Level 2 Level 3 Options Descriptions

See Page

Sending Fax(es)

See Fax (When Fax Preview is Off) on page 168.

Received Faxes Print/Delete

Print All:New Fax(es)

— Print the new

received faxes.

Print All(Old Faxes)

— Print the old received

faxes.

Delete All:New Fax(es)

— Delete the new

received faxes.

Delete All(Old Faxes)

— Delete the old

received faxes.

Address Book See Fax (When Fax Preview is Off) on page 168.

Call History See Fax (When Fax Preview is Off) on page 168.

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

Fax

172

Copy C

Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions

See Page

Black Start

— — — — Make a black & white

or gray scale copy.

—

Color Start

——— — Make a color copy.

Receipt

Normal

2in1(ID)

2in1

2-sided(12)

(MFC-9330CDW

and

MFC-9340CDW)

2-sided(22)

(MFC-9340CDW)

Paper Save

— — — — Choose the desired

settings from the

preset items.

Options Quality —Auto*

Text

Photo

Receipt

— Choose the Copy

resolution for your

type of document.

See .

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

Copy

Settings and features tables

173

Options

(continued)

Enlarge/Reduce

—100%*—— See .

Enlarge 200%

141% A5A4

104% EXELTR

Choose an

enlargement ratio for

the next copy.

Reduce 97% LTRA4

94% A4LTR

91% Full Page

85% LTREXE

83% LGLA4

78% LGLLTR

70% A4A5

50%

Choose a reduction

ratio for the next

copy.

Custom(25-400%)

— Enter an

enlargement or

reduction ratio.

Density — — Adjust the Density for

copies.

Contrast — — Adjust the contrast

for copies.

Stack/Sort —Stack*

Sort

— Choose to stack or

sort multiple copies.

Page Layout

—Off(1in1)*

2in1(P)

2in1(L)

2in1(ID)

4in1(P)

4in1(L)

— Make N in 1 and

2 in 1 ID copies.

Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions

See Page

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

-2

-1

-2

-1

174

Options

(continued)

Color Adjust

Red — Adjust the red color

for copies. See .

Green — Adjust the green

color for copies.

Blue — Adjust the blue color

for copies.

2-sided Copy

(MFC-9330CDW)

—Off*

1-sided2-sided

Long Edge Flip

1-sided2-sided

Short Edge Flip

— Enable or disable

2-sided copying and

choose long edge or

short edge.

2-sided Copy

(MFC-9340CDW)

—Off*

2-sided2-sided

1-sided2-sided

Long Edge Flip

2-sided1-sided

Long Edge Flip

1-sided2-sided

Short Edge Flip

2-sided1-sided

Short Edge Flip

—

Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions

See Page

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

-2

-1

-2

-1

-2

-1

Settings and features tables

175

Options

(continued)

——2-sided Copy

Page Layout

(MFC-9340CDW)

LongEdge

LongEdge*

LongEdge

ShortEdge

ShortEdge

LongEdge

ShortEdge

ShortEdge

Choose a page

layout option when

you make 2-sided

N in 1 copies from a

2-sided document.

See .

Advanced

Settings

—Off*— Change the amount

of background color

that is removed.

Remove

Background

Color

Low

Medium*

High

Save as

Shortcut

— — — Add the current

settings as a

shortcut.

Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions

See Page

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

176

Scan C

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

to OCR (PC Select) Options See Options (to OCR) on page 178. See .

Save as

Shortcut

— — Add the current

settings as a

shortcut.

Start — — Start scanning.

to File (PC Select) Options See Options (to File, to Image and to E-mail)

on page 179.

Save as

Shortcut

— — Add the current

settings as a

shortcut.

Start — — Start scanning.

to Image (PC Select) Options See Options (to File, to Image and to E-mail)

on page 179.

Save as

Shortcut

— — Add the current

settings as a

shortcut.

Start — — Start scanning.

to USB

(MFC-9330CDW

and

MFC-9340CDW)

Options See Options (to USB) on page 180.

Save as

Shortcut

— — — Add the current

settings as a

shortcut.

Start — — — Start scanning.

to E-mail (PC Select) Options See Options (to File, to Image and to E-mail)

on page 179.

Save as

Shortcut

— — Add the current

settings as a

shortcut.

Start — — Start scanning.

to E-mail Server

(Download

only)

Address Book — — — Choose the address

of the recipient from

the address book.

Manual — — — Manually enter the

address of the

recipient.

OK Options See Options (to E-mail Server) on page 182.

Save as

Shortcut

— — Add the current

settings as a

shortcut.

Start — — Start scanning.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

Scan

Settings and features tables

177

to FTP (Profile name) Options See Options (to FTP and to Network) on page 184. See .

Save as

Shortcut

— — Add the current

settings as a

shortcut.

Start — — Start scanning.

to Network (Profile name) Options See Options (to FTP and to Network) on page 184.

Save as

Shortcut

— — Add the current

settings as a

shortcut.

Start — — Start scanning.

WS Scan

(Appears

when you

install a Web

Services

Scanner,

which is

displayed in

your

computer’s

Network

explorer.)

Scan — — — Scan data using Web

Service protocol.

Scan for E-mail

———

Scan for Fax ———

Scan for Print

———

Level 1 Level 2 Level 3 Level 4 Options Descriptions

See Page

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

178

Options (to OCR) C

Level 1 Level 2 Options Descriptions

See Page

Options 2-sided Scan

(MFC-9340CDW)

Off*

2-sided Scan: Long Edge

2-sided Scan: Short Edge

Choose the 2-sided scan

mode. See .

Set with Touch Panel Off(Set with Computer)*

To change settings using

the Touchscreen, choose

On.

Scan Type Color

Gray

Black and White*

Choose the scan type for

your document.

Resolution 100 dpi

200 dpi*

300 dpi

600 dpi

Choose the scan

resolution for your

document.

File Type Text*

HTML

RTF

Choose the file format for

your document

Scan Size A4

Letter*

Legal

Choose the scan size for

your document.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

179

Options (to File, to Image and to E-mail) C

Level 1 Level 2 Options Descriptions

See Page

Options 2-sided Scan

(MFC-9340CDW)

Off*

2-sided Scan: Long Edge

2-sided Scan: Short Edge

Choose the 2-sided scan

mode. See .

Set with Touch Panel Off(Set with Computer)*

To change settings using

the Touchscreen, choose

On.

Scan Type Color*

Gray

Black and White

Choose the scan type for

your document.

Resolution 100 dpi

200 dpi*

300 dpi

600 dpi

Choose the scan

resolution for your

document.

File Type (When you select Color or

Gray in Scan Type)

PDF*

JPEG

(When you select Black and

White in Scan Type)

PDF*

TIFF

Choose the file format for

your document.

Scan Size A4

Letter*

Legal

Choose the scan size for

your document.

Remove Background Color Off*

Low

Medium

High

Change the amount of

background color that is

removed.

This function is not

available for Black and

White scanning.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

180

Options (to USB) C

Level 1 Level 2 Options Descriptions

See Page

Options 2-sided Scan

(MFC-9340CDW)

Off*

2-sided Scan: Long Edge

2-sided Scan: Short Edge

Choose the 2-sided scan

mode. See .

Scan Type Color*

Gray

Black and White

Choose the scan type for

your document.

Resolution (When you select Color in

Scan Type)

100 dpi

200 dpi*

300 dpi

600 dpi

Auto

(When you select Gray in

Scan Type)

100 dpi

200 dpi*

300 dpi

Auto

(When you select Black and

White in Scan Type)

200 dpi*

300 dpi

200x100

Choose the scan

resolution for your

document.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

181

Options

(continued)

File Type (When you select Color or

Gray in Scan Type)

PDF*

JPEG

PDF/A

Secure PDF

Signed PDF

XPS

(When you select Black and

White in Scan Type)

PDF*

PDF/A

Secure PDF

Signed PDF

TIFF

Choose the file format for

your document. See .

Glass Scan Size A4

Letter*

To scan an A4 sized

document, you must

change the Glass Scan

Size setting.

File Name — Enter a file name for the

scanned data.

File Size Small

Medium*

Large

Choose the file size for

color or gray scale

scanning.

Remove Background Color Off*

Low

Medium

High

Change the amount of

background color that is

removed.

Set New Default Yes

Save your scan settings

as the default settings.

Factory Reset Yes

Restore all the scan

settings you changed

back to the factory

settings.

Level 1 Level 2 Options Descriptions

See Page

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

182

Options (to E-mail Server) C

Level 1 Level 2 Options Descriptions

See Page

Options 2-sided Scan

(MFC-9340CDW)

Off*

2-sided Scan: Long Edge

2-sided Scan: Short Edge

Choose the 2-sided scan

mode. See .

Scan Type Color*

Gray

Black and White

Choose the scan type for

your document.

Resolution (When you select Color in

Scan Type)

100 dpi

200 dpi*

300 dpi

600 dpi

Auto

(When you select Gray in

Scan Type)

100 dpi

200 dpi*

300 dpi

Auto

(When you select Black and

White in Scan Type)

200 dpi*

300 dpi

200x100

Choose the scan

resolution for your

document.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

183

Options

(continued)

File Type (When you select Color or

Gray in Scan Type)

PDF*

JPEG

PDF/A

Secure PDF

Signed PDF

XPS

(When you select Black and

White in Scan Type)

PDF*

PDF/A

Secure PDF

Signed PDF

TIFF

Choose the file format for

your document. See .

Glass Scan Size A4

Letter*

To scan an A4 sized

document, you must

change the Glass Scan

Size setting.

File Size Small

Medium*

Large

Choose the file size for

color or gray scale

scanning.

Set New Default Yes

Save your scan settings

as the default settings.

Factory Reset Yes

Restore all the scan

settings you changed

back to the factory

settings.

Level 1 Level 2 Options Descriptions

See Page

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

184

Options (to FTP and to Network) C

Level 1 Level 2 Options Descriptions

See Page

Options 2-sided Scan

(MFC-9340CDW)

Off*

2-sided Scan: Long Edge

2-sided Scan: Short Edge

Choose the 2-sided scan

mode. See .

Scan Type Color*

Gray

Black and White

Choose the scan type for

your document.

Resolution (When you select Color in

Scan Type)

100 dpi

200 dpi*

300 dpi

600 dpi

Auto

(When you select Gray in

Scan Type)

100 dpi

200 dpi*

300 dpi

Auto

(When you select Black and

White in Scan Type)

200 dpi*

300 dpi

200x100

Choose the scan

resolution and file format

for your document.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

185

Options

(continued)

File Type (When you select Color or

Gray in Scan Type)

PDF*

JPEG

PDF/A

Secure PDF

Signed PDF

XPS

(When you select Black and

White in Scan Type)

PDF*

PDF/A

Secure PDF

Signed PDF

TIFF

Choose the scan

resolution and file format

for your document.

See .

Glass Scan Size A4

Letter*

To scan an A4 sized

document, you must

change the Glass Scan

Size setting.

File Name BRNXXXXXXXXXX*

Estimate

Report

Order sheet

Contract sheet

Check

Receipt

Choose preset file

names. If you choose

<Manual>, you can

name the file as you like.

File Size Small

Medium*

Large

Choose the file size for

color or gray scale

scanning.

Remove Background Color Off*

Low

Medium

High

Change the amount of

background color that is

removed.

User Name — Enter the user name.

Level 1 Level 2 Options Descriptions

See Page

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

186

Direct Print (MFC-9330CDW and MFC-9340CDW) C

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Direct Print

(Select File)

Print Settings

(No. of Prints

(001-999))

Paper Type Thin

Plain Paper*

Thick

Thicker

Recycled Paper

Glossy

Set the print media

type when printing

directly from the USB

flash memory drive.

Paper Size A4

Letter*

Legal

EXE

A5 L

Folio

Set the paper size

when printing directly

from the USB flash

memory drive.

Multiple Page

1in1*

2in1

4in1

9in1

16in1

25in1

1 in 2x2 pages

1 in 3x3 pages

1 in 4x4 pages

1 in 5x5 pages

Set the page layout

when printing

multiple pages

directly from the USB

Flash memory drive.

Orientation

Portrait*

Landscape

Set the page

orientation when

printing directly from

the USB Flash

memory drive.

2-sided Off*

Long Edge

Short Edge

Choose the 2-sided

print format when

printing directly from

the USB Flash

memory drive.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

187

Direct Print

(continued)

(Select File)

Print Settings

(No. of Prints

(001-999))

(continued)

Collate On*

Off

Enable or disable

page collation when

printing directly from

the USB Flash

memory drive.

Print Quality

Normal*

Fine

Set the print quality

option when printing

directly from the USB

Flash memory drive.

PDF Option Document*

Document&Markup

Document&Stamps

Set the USB direct

print setting whether

to print comments

(Markup) or stamps

in the PDF file along

with the text.

Index Print

— — — — Print a thumbnail

page.

Default

Settings

Paper Type ——Thin

Plain Paper*

Thick

Thicker

Recycled Paper

Glossy

Set the default media

type when printing

directly from the USB

flash memory drive.

Paper Size ——A4

Letter*

Legal

EXE

A5 L

Folio

Set the default paper

size when printing

directly from the USB

flash memory drive.

Multiple Page

——1in1*

2in1

4in1

9in1

16in1

25in1

1 in 2x2 pages

1 in 3x3 pages

1 in 4x4 pages

1 in 5x5 pages

Set the default page

style when printing

multiple pages

directly from the USB

Flash memory drive.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

The factory settings are shown in Bold with an asterisk.

188

Default

Settings

(continued)

Orientation ——Portrait*

Landscape

Set the default page

orientation when

printing directly from

the USB Flash

memory drive.

Collate ——On*

Off

Enable or disable the

default page collation

when printing directly

from the USB Flash

memory drive.

Print Quality

——Normal*

Fine

Set the default print

quality option when

printing directly from

the USB Flash

memory drive.

PDF Option ——Document*

Document&Markup

Document&Stamps

Set the default USB

direct print setting to

print comments

(Markup) or stamps

in the PDF file along

with the text.

Index Print ——Simple*

Details

Set the default index

print option to simple

format or details.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

The factory settings are shown in Bold with an asterisk.

Settings and features tables

189

Toner C

Wi-Fi Setup C

NOTE

After Wi-Fi is set up, you cannot change the settings from your Home screen. Change the

settings for Wi-Fi in the Settings screen.

Level 1 Level 2 Level 3 Options Descriptions

See Page

Toner Life — — View the approximate

remaining toner life

for each color.

See .

Test Print — — Print the Test Print

page.

Calibration Calibrate Yes

Adjust the color

density or returns the

color calibration to the

factory settings.

Reset Yes

Auto Regist. —Yes

Adjust the print

position of each color

automatically.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

Level 1 Level 2 Level 3 Options Descriptions

See Page

Setup Wizard — — Configure your

internal print server. See .

Setup with PC — — Configure the Wi-Fi

settings using a

computer.

WPS/AOSS — — Easily configure your

wireless network

settings using the

one-button push

method.

WPS w/PIN Code — — Easily configure your

wireless network

settings using WPS

with a PIN code.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

190

Web (More screen) C

Level 1 Level 2 Level 3 Options Descriptions Page

Web PICASA WEB

ALBUMS™

— — Connect the Brother

machine to an

Internet service.

See .

GOOGLE

DRIVE™

——

FLICKR®——

FACEBOOK — —

EVERNOTE — —

DROPBOX — —

Visit the Brother Solutions Center to download the Web Connect Guide at

http://solutions.brother.com/.

The factory settings are shown in Bold with an asterisk.

Settings and features tables

191

Shortcut C

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

Add Shortcut

Copy Receipt — See Options

on page 172.

Choose the desired

settings from the

preset items.

Normal —

2in1(ID) —

2in1 —

2-sided(12)

(MFC-9330CDW

and

MFC-9340CDW)

—

2-sided(22)

(MFC-9340CDW)

—

Paper Save —

Fax

(Options)

Fax Resolution

—Standard

Fine

S.Fine

Photo

Set the resolution for

outgoing faxes.

2-sided Fax

(MFC-9340CDW)

—Off

2-sided Scan:

Long Edge

-sided Scan:

Short Edge

Choose the 2-sided

fax scan mode.

Contrast —Auto

Light

Dark

Change the

lightness or

darkness of faxes

you send.

Broadcasting

—Add Number

(Options)

Add Number

Add from Address book

Search in Address book

Send the same fax

message to more

than one fax

number.

Real Time TX —On

Off

Send a fax without

using the memory.

The factory settings are shown in Bold with an asterisk.

192

Add Shortcut

(continued)

Fax

(Options)

(continued)

Coverpage Setup Coverpage Setup

Off

Automatically send a

cover page you

programmed.

Coverpage

Message

1.Comment Off

2.Please Call

3.Urgent

4.Confidential

Total Pages —

Overseas Mode

—On

Off

If you are having

difficulty sending

faxes overseas, set

this to On.

Glass Scan Size

—Letter

Adjust the scan area

of the scanner glass

to the size of the

document.

Scan to File — PC Select Scan a black & white

or a color document

into your computer.

to OCR — PC Select Convert your text

document to an

editable text file.

to Image — PC Select Scan a color picture

into your graphics

application.

to USB —

2-sided Scan

(MFC-9340CDW)

Scan type

Resolution

File Type

Glass Scan Size

File Name

File Size

Remove

Background

Color

Scan documents

into a USB Flash

memory drive.

to E-mail — PC Select Scan a black & white

or a color document

into your E-mail

application.

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

The factory settings are shown in Bold with an asterisk.

Settings and features tables

193

Add Shortcut

(continued)

Scan

(continued)

to E-mail Server

—Address

2-sided Scan

(MFC-9340CDW)

Scan Type

Resolution

File Type

Glass Scan Size

File Size

Scan a black & white

or a color document

into your E-mail

Server.

to Network — Profile Name Send scanned data

to a CIFS server on

your local network or

on the Internet.

to FTP — Profile Name Send scanned data

via FTP.

Web PICASA WEB

ALBUMS™

— — Visit the Brother

Solutions Center to

download the Web

Connect Guide at

http://solutions.

brother.com/.

GOOGLE

DRIVE™

——

FLICKR®——

FACEBOOK — —

EVERNOTE — —

DROPBOX — —

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

The factory settings are shown in Bold with an asterisk.

194

Entering text C

When you must enter text into the machine the keyboard will appear on the Touchscreen.

Press to cycle among letters, numbers and special characters.

Press to cycle between upper and lower case letters.

Inserting spaces

To enter a space, press Space or c.

Making corrections

If you entered an incorrect character and want to change it, use the arrow buttons to move the

cursor under the incorrect character. Press , and then enter the correct character. You can

also insert letters by moving the cursor and entering a character.

If the screen does not show d, press repeatedly until you have erased the incorrect character.

Enter the correct characters.

NOTE

• The characters available may differ depending on your country.

• The keyboard layout may differ depending on the function you are setting.

195

General D

NOTE

This chapter provides a summary of the machines’ specifications. For additional specifications

visit us at http://www.brother.com/.

1Measured diagonally

2USB connections to computer

3Measured according to IEC 62301 Edition 2.0

4Power consumption varies slightly depending on the usage environment or part wear.

Specifications D

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

Printer Type LED

Print Method Electrophotographic LED Printer

Memory Capacity 192 MB 256 MB

LCD (liquid crystal display) 3.7 in. (93.4 mm) TFT Color Touchscreen LCD 1 and

Touchpanel

Power Source 110 - 120 V AC 50/60 Hz

Power Consumption 2

(Average)

Peak Approx. 1188 W

Printing Approx. 365 W at

77 °F (25 °C)

Approx. 380 W at 77 °F (25 °C)

Copying Approx. 380 W at 77 °F (25 °C)

Ready Approx. 70 W at 77 °F (25 °C)

Sleep Approx. 7.5 W

Deep Sleep Approx. 1.8 W

Power Off 34 Approx. 0.03 W

Dimensions

Weights (with consumables) 49.6 lb (22.5 kg) 51.1 lb (23.2 kg) 51.8 lb (23.5 kg)

(410 mm)

16.1 in.

(410 mm)

16.1 in.

(483 mm)

19.0 in.

196

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

Noise Level Sound

Pressure Printing LPAm = 53.0 dB (A)

Ready LPAm = 33 dB (A)

Sound Power Printing

(Color)

LWAd =

6.42 B (A) LWAd = 6.39 B (A)

Printing

(Black & White)

LWAd =

6.41 B (A)

LWAd = 6.42 B (A)

Ready LWAd =

4.38 B (A)

LWAd = 4.44 B (A)

Temperature Operating 50 °F to 90.5 °F (10 to 32.5 °C)

Storage 32 °F to 104 °F (0 to 40 °C)

Humidity Operating 20 to 80% (without condensation)

Storage 10 to 90% (without condensation)

ADF (automatic document feeder) Up to 35 pages

For best results we recommend:

Temperature: 68°F to 86°F (20 to 30 °C)

Humidity: 50% to 70%

Paper: 20 lb (80 g/m2)

Specifications

197

Document Size D

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

Document Size

(1-sided) ADF Width 5.8 to 8.5 in. (147.3 to 215.9 mm)

ADF Length 5.8 to 14.0 in. (147.3 to 355.6 mm)

Scanner Glass Width Max. 8.5 in. (215.9 mm)

Scanner Glass

Length Max. 11.8 in. (300.0 mm)

Document Size

(2-sided) ADF Width — 5.8 to 8.5 in.

(147.3 to

215.9 mm)

ADF Length — 5.8 to 14.0 in.

(147.3 to

355.6 mm)

198

Print media D

1For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine

to avoid the possibility of smudging.

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

Paper Input Paper Tray Paper Type Plain Paper, Thin Paper, Recycled Paper

Paper Size Letter, A4, B5 (JIS), A5, A5 (Long Edge), A6, Executive,

Legal, Folio

Paper Weight 16 to 28 lb (60 to 105 g/m2)

Maximum

Paper

Capacity

Up to 250 sheets of 20 lb (80 g/m2) Plain Paper

Manual Feed

Slot

Paper Type Plain Paper, Thin Paper, Thick Paper, Thicker Paper,

Recycled Paper, Bond Paper, Label, Envelope, Env.Thin,

Env.Thick, Glossy Paper

Paper Size Width: 3.0 to 8.5 in (76.2 to 215.9 mm)

Length: 4.57 to 14 in (116 to 355.6 mm)

Paper Weight 16 to 43 lb (60 to 163 g/m2)

Maximum

Paper

Capacity

One sheet at a time

Paper

Output 1

Face-Down Output Tray Up to 100 sheets of 20 lb (80 g/m2) Plain Paper (face-down

delivery to the face-down output paper tray)

Face-Up Output Tray One sheet (face-up delivery to the face-up output tray)

2-sided Automatic

2-sided

Printing

Paper Type — Plain Paper, Thin Paper,

Recycled Paper

Paper Size — Letter, Legal, Folio

Paper Weight — 16 to 28 lb (60 to 105 g/m2)

Specifications

199

Fax D

1‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications

and printed materials are subject to change without prior notice.

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

Compatibility ITU-T Super Group 3

Coding System MH/MR/MMR/JBIG

Modem Speed 33,600 bps (with Automatic Fallback)

2-sided Print Receiving —Yes

Automatic 2-sided Sending — Yes (from ADF)

Scanning Width Max. 8.19 in. (208 mm)

Printing Width Max. 8.19 in. (208 mm)

Gray Scale 8 bit/256 levels

Resolution Horizontal 203 dot/in. (8 dot/mm)

Vertical Standard:

98 line/in. (3.85 line/mm)

Fine:

196 line/in. (7.7 line/mm)

Photo:

196 line/in. (7.7 line/mm)

Superfine:

392 line/in. (15.4 line/mm)

Address Book 200 names

Groups Up to 20

Broadcasting 250 (200 Address Book/50 Manual Dial)

Automatic Redial Yes, 1 time after 5 minutes

Memory Transmission Up to 500 1 pages

Out of Paper Reception Up to 500 1 pages

200

Copy D

1From Ready mode and standard tray

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

Copy Width Max. 8.27 in. (210 mm)

Automatic 2-sided Copy — Yes (from ADF)

Multiple Copies Stacks or Sorts up to 99 pages

Reduce/Enlarge 25% to 400% (in increments of 1%)

Resolution Up to 600 × 600 dpi

First Copy Out Time 1Black & White Less than 19 seconds at 73.4 °F (23 °C) / 115 V

Color Less than 22 seconds at 73.4 °F (23 °C) / 115 V

Specifications

201

Scanner D

1For the latest driver updates for the version of OS X you are using, visit us at http://solutions.brother.com/.

2Maximum 1200 ×1200 dpi scanning with the WIA driver in Windows® XP, Windows Vista®, Windows® 7 and

Windows® 8 (resolution up to 19200 ×19200 dpi can be selected by using the scanner utility)

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

Color / Black Yes / Yes

TWAIN Compliant Yes (Windows®XP / Windows Vista® / Windows®7 /

Windows®8

Mac OS X v10.6.8 / 10.7.x / 10.8.x 1)

WIA Compliant Yes (Windows® XP / Windows Vista® / Windows®7 /

Windows®8)

ICA Compliant Yes (Mac OS X v10.6.8 / 10.7.x / 10.8.x)

Color Depth Color 48 bit color processing (Input)

24 bit color processing (Output)

Gray Scale 16 bit color processing (Input)

8 bit color processing (Output)

Resolution Up to 19200 × 19200 dpi (interpolated) 2

Up to 1200 × 2400 dpi (optical) 2 (from Scanner Glass)

Up to 1200 × 600 dpi (optical) 2 (from ADF)

Scanning Width Max. 8.27 in. (210 mm)

Automatic 2-sided Scanning — Yes (from ADF)

202

Printer D

1The print speed may vary depending on the type of document you print.

2From Ready mode and standard tray

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

Automatic 2-sided Print —Yes

Emulations PCL6, BR-Script3 (PostScript® 3™)

Resolution 600 dpi × 600 dpi, 2400 dpi (600 dpi × 2400 dpi) quality

Print Speed

(2-sided) Black & White — Up to 7 sides/minute

(Up to 3.5 sheets/minute)

(Letter size) 1

Color — Up to 7 sides/minute

(Up to 3.5 sheets/minute)

(Letter size) 1

Print Speed Black & White Up to 19

pages/minute

(Letter size) 1

Up to 23 pages/minute (Letter size) 1

Color Up to 19

pages/minute

(Letter size) 1

Up to 23 pages/minute (Letter size) 1

First Print Time 2Black & White Less than 16 seconds at 73.4 °F (23 °C) / 115 V

Color Less than 16 seconds at 73.4 °F (23 °C) / 115 V

Specifications

203

Interfaces D

1Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB

1.1 interface.

2Third party USB ports are not supported.

3For detailed network specifications, see Network on page 204 and Network User's Guide.

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

USB Hi-Speed USB 2.0 12

We recommend using a USB 2.0 cable (Type A/B) that is no more than 6 feet

(2.0 meters) long.

Ethernet 3— 10BASE-T / 100BASE-TX

Use a straight-through Category 5 (or greater)

twisted-pair cable.

Wireless LAN 3IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode)

IEEE 802.11g/n (Wi-Fi Direct™)

204

Network D

NOTE

For more information about the Network specifications, see Network User's Guide.

1See Computer requirements on page 206.

2(For Windows® users) Brother BRAdmin Light is available on the CD-ROM provided with the machine.

(For Macintosh users) Brother BRAdmin Light is available as a download from http://solutions.brother.com/.

3(For Windows® users) If you require more advanced machine management, use the latest Brother BRAdmin

Professional utility version that is available as a download from http://solutions.brother.com/.

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

LAN You can connect your machine to a network for Network Printing, Network

Scanning, PC-Fax Send, PC-Fax Receive (Windows® only) and

Remote Setup 1.

Also included is Brother BRAdmin Light 23

Network Management

software.

Protocols IPv4 ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name

resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom

Raw Port/Port9100, POP3, SMTP Client, IPP/IPPS, FTP Client and

Server, CIFS Client, TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS

server, TFTP client and server, ICMP, Web Services (Print/Scan), SNTP

Client

IPv6 NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, Custom

Raw Port/Port9100, IPP/IPPS, FTP Client and Server, CIFS Client,

TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS server, TFTP client and

server, SMTP Client, ICMPv6, SNTP Client, Web Service

Security

Protocols Wired — APOP, POP before SMTP, SMTP-AUTH,

SSL/TLS (IPPS, HTTPS, SMTP, POP), SNMP

v3, 802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-

TLS, EAP-TTLS), Kerberos

Wireless APOP, POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS,

SMTP, POP), SNMP v3, 802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS,

EAP-TTLS), Kerberos

Wireless Network

Security WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES)

Wireless

Network

Setup

Support

Utility

AOSS™ Yes

WPS Yes

Specifications

205

Direct Print feature D

1PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.

Model MFC-9130CW MFC-9330CDW MFC-9340CDW

Compatibility —PDF version 1.7 1, JPEG, Exif +

JPEG, PRN (created by Brother

printer driver), TIFF (scanned by all

Brother MFC or DCP models), XPS

version 1.0

Interface — USB direct interface

206

Computer requirements D

1For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi.

2Third party USB ports are not supported.

3PC-Fax supports black and white only.

4Nuance™ PaperPort™ 12SE supports Windows® XP Home (SP3 or greater), Windows® XP Professional (SP3 or

greater), Windows® XP Professional x64 Edition (SP2 or greater), Windows Vista® (SP2 or greater), Windows® 7 and

Windows® 8.

For the latest driver updates, visit http://solutions.brother.com/.

All trademarks, brand and product names are the property of their respective companies.

Computer Platform & Operating

System Version

PC Interface

Processor

Hard Disk Space to

install

USB 2

10/100Base-TX

(Ethernet)

Wireless

802.11b/g/n

For

Drivers

For

Applications

Windows®

Operating

System

Windows® XP

Home 14

Windows®XP

Professional 14

Printing

PC-Fax 3

Scanning

32bit (x86) or

64bit (x64)

processor

150 MB 310 MB

Windows® XP

Professional x64

Edition 14

64bit (x64)

processor

Windows Vista®14

32bit (x86) or

64bit (x64)

processor

500 MB 500 MB

Windows® 7 14

650 MB 1.2 GB

Windows® 8 14

Windows Server®

2003

N/A Printing

32bit (x86) or

64bit (x64)

processor

50 MB N/A

Windows Server®

2003 x64 Edition

64bit (x64)

processor

Windows Server®

2008

32bit (x86) or

64bit (x64)

processor

Windows Server®

2008 R2

64bit (x64)

processor

Windows Server®

2012

Macintosh

Operating

System

Mac OS X v10.6.8 Printing

PC-Fax (Send) 3

Scanning

Intel®

Processor 80 MB 400 MB

OS X v10.7.x

OS X v10.8.x

Specifications

207

Consumable items D

1Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

2Drum life is approximate and may vary by type of use.

3Contains 4 pc. Drum Set.

4Contains 1 pc. Black Drum Unit.

5Contains 1 pc. Color Drum Unit.

Model

MFC-9130CW MFC-9330CDW MFC-9340CDW

Order No.

Toner

Cartridge Inbox Black Approx. 1,000 pages Letter or A4 page 1—

Cyan

Magenta

Yellow

Approx. 1,000 pages Letter or A4 page 1—

Standard Black Approx. 2,500 pages Letter or A4 page 1TN-221BK

Cyan

Magenta

Yellow

Approx. 1,400 pages Letter or A4 page 1TN-221C

TN-221M

TN-221Y

High

Yield

Black — —

Cyan

Magenta

Yellow

Approx. 2,200 pages Letter or A4 page 1TN-225C

TN-225M

TN-225Y

Drum Unit Approx. 15,000 pages Letter or A4 page

(1 page / job) 2DR-221CL 3

DR-221CL-BK 4

DR-221CL-CMY 5

Belt Unit Approx. 50,000 pages Letter or A4 page BU-220CL

Waste Toner Box Approx. 50,000 pages Letter or A4 page WT-220CL

208

Accessories and supplies .......................... ii

Address Book

changing ...............................................58

setting up ..............................................57

using .....................................................56

ADF (automatic document feeder)

using .....................................................33

Answering machine (TAD)

connecting .............................................52

Apple Macintosh

See Software User's Guide.

Automatic

fax receive .............................................40

easy receive .......................................42

fax redial ...............................................56

Back ...........................................................9

Belt unit

replacing ...............................................91

Brother

accessories and supplies ........................ ii

Brother numbers ......................................i

Customer Service ....................................i

FAQs (frequently asked questions) ..........i

product support ........................................i

service centers ........................................ ii

warranties

Notice-Disclaimer ................................ iv

Cancel ....................................................... 9

Cleaning

corona wires ......................................... 82

Connecting

external TAD (answering machine) ...... 51

external telephone ................................ 53

Consumable items .......................71, 72, 73

Control panel overview .............................. 8

ControlCenter2 (for Macintosh)

See Software User's Guide.

ControlCenter4 (for Windows®)

See Software User's Guide.

Cordless telephone (non-Brother) ........... 54

Custom Ringing ....................................... 48

Data Ident-A-Call ..................................... 48

Dialing

a pause ................................................. 57

Address Book ....................................... 56

automatic fax redial .............................. 56

manual .................................................. 56

Dimensions ............................................ 195

Direct print .........................................61, 62

specification ........................................ 205

Distinctive ring ......................................... 49

choosing ring pattern ............................ 50

setting ring pattern ................................ 50

turning off ............................................. 51

Document

how to load .....................................33, 34

Drum unit

cleaning ................................................ 82

Drum units

replacing ............................................... 85

Index

209

Envelopes .............................24, 28, 29, 31

Equalization ...........................................132

Error messages on touchscreen ............102

Comm. Error .......................................103

No Paper .............................................105

Out of Memory ....................................106

Print Unable XX ..................................106

Scan Unable XX .................................108

Extension telephone, using ......................54

External telephone, connecting ................53

Fax codes

changing ...............................................55

fax receive code ....................................54

telephone answer code .........................54

Fax, stand-alone

receiving ...............................................38

easy receive .......................................42

from extension telephone ..................54

ring delay, setting ...............................41

telephone line interference ..............132

sending .................................................35

telephone line interference ..............132

Fax/Tel mode

answering at extension telephones ......54

easy receive ..........................................42

F/T ring time (double-ring) ....................41

fax receive code ....................................54

ring delay ..............................................41

telephone answer code .........................54

Folio .................................................. 27, 29

Gray scale ..................................... 199, 201

HELP

Settings Tables ...................................146

touchscreen messages .......................145

Home .........................................................9

Hook .........................................................54

Ident-A-Call ............................................. 48

Ident-A-Ring ............................................ 48

Jacks

EXT

external telephone ............................. 53

TAD (answering machine) ................. 51

Labels ................................... 22, 28, 29, 32

Machine information

firmware version ................................. 143

how to reset the machine ................... 144

reset functions .................................... 144

serial number ..................................... 143

Macintosh

See Software User's Guide.

Maintenance, routine

replacing

belt unit .............................................. 91

drum units ......................................... 85

toner cartridges ................................. 75

waste toner box ................................. 95

Manual

dialing ................................................... 56

receive ............................................38, 40

Memory ................................................. 195

Mode, entering

copy ...................................................... 59

fax ........................................................ 35

Multi-line connections (PBX) ................... 53

210

Network

faxing

See Software User's Guide.

printing

See Network User's Guide.

scanning

See Software User's Guide.

Network connectivity ..............................203

Nuance™ PaperPort™ 12SE

See Software User's Guide and Help in the

PaperPort™ 12SE application to access

How-to-Guides.

Out of Memory message ........................106

Paper .......................................................28

how to load ............................................20

in manual feed slot .............................22

in paper tray .......................................20

recommended ................................ 28, 29

size ................................................. 27, 28

tray capacity ..........................................29

type ................................................ 27, 28

Pause .......................................................57

PC-Fax

See Software User's Guide.

Personalized Ring ....................................48

Presto! PageManager

See Software User's Guide. See also Help

in the Presto! PageManager application.

difficulties ................................... 123, 125

document from your computer ..............65

drivers .................................................202

quality ..................................................133

resolution ............................................202

specifications ......................................202

Printing

See Software User's Guide.

Programming your machine ...................145

Quality

printing ................................................ 133

Redial ...................................................... 56

Remote setup

See Software User's Guide.

Replacing

belt unit ................................................. 91

drum units ............................................. 85

toner cartridges .................................... 75

waste toner box .................................... 95

Reports

Transmission Verification ..................... 37

Resolution

copy .................................................... 200

fax (standard, fine, superfine,

photo) ................................................. 199

print .................................................... 202

scan .................................................... 201

Ring delay, setting ................................... 41

RingMaster .............................................. 48

Scan a document to a computer ............. 66

Scanner glass

using ..................................................... 34

Scanning

See Software User's Guide.

Serial number

how to find.................See inside top cover

Service centers ...........................................ii

Settings Tables ...................................... 146

SimpleBiz Fax & Alternate Number

Ringing .................................................... 48

Smart Ring .............................................. 48

211

TAD (telephone answering device),

external ............................................. 38, 40

connecting ..................................... 51, 52

recording OGM .....................................53

Teen Ring ................................................48

Telephone line

connections ...........................................52

difficulties ............................................125

interference .........................................132

multi-line (PBX) .....................................53

Text, entering .........................................194

Toner cartridges

replacing ...............................................75

Touchscreen LCD

(liquid crystal display) ........................ 8, 145

Troubleshooting .....................................123

document jam ............................ 112, 113

error messages on touchscreen .........102

if you are having difficulty

copy quality ......................................128

incoming calls ..................................128

network ............................................130

paper handling .................................124

print quality ......................................133

printing .................................... 123, 125

receiving faxes .................................126

scanning ..........................................129

sending faxes ...................................127

software ...........................................129

telephone line ..................................132

maintenance messages on

touchscreen ........................................102

paper jam .......... 114, 115, 116, 118, 121

Voice Mail ................................................48

VoIP .......................................................132

Warranties.....................................in the box

Waste toner box

replacing ............................................... 95

Weights ................................................. 195

Wi-Fi Direct™ ............................................ 5

Windows®

See Software User's Guide.

Wireless Network

See Quick Setup Guide and Network

User's Guide.

World Wide Web .........................................i

www.brotherearth.com

Brother International Corporation

200 Crossing Boulevard

P.O. Box 6911

Bridgewater, NJ 08807-0911 USA

Brother International Corporation (Canada) Ltd.

1 rue Hôtel de Ville,

Dollard-des-Ormeaux, QC, Canada H9B 3H6

Visit us on the World Wide Web

http://www.brother.com/

These machines are approved for use in the country of purchase only. Local Brother companies

or their dealers will only support machines purchased in their own countries.

Brother Mfc9130Cw Users Manual

MFC-9340CDW to the manual 013450ef-d47f-4add-8b47-9a2cd20d2147

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