Bt Decor 210 Users Manual

210 b92caccc-65ce-4d51-a455-87f9ad284b92 BT Cordless Telephone 210 User Guide |

2015-02-02

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BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

BT Freestyle 210
User Guide

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Section

Welcome…
to your BT Freestyle 210
Digital Cordless Telephone

•

Digital call clarity with up to 300m range outdoors and up to
50m indoors (in ideal conditions).

•

Directory – lets you store up to 50 names and numbers
for easy dialling.

•

Caller Display - lets you see who’s calling and your phone stores
details of the last 20 callers in a Calls list.1

•

Use the handsfree facility to talk to callers without holding the
handset.

•

Whilst on a call use the secrecy feature to talk to someone in the
same room without your caller hearing you.

Requires subscription to a Caller Display service.
A quarterly fee may be payable

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Section

This User Guide provides you with all the
information you need to get the most from
your phone.
You must first set up your phone before
you can use it. This doesn’t take long as it
is easy to do. Just follow the simple
instructions on the next few pages.

Got everything?
• BT Freestyle 210 handset
• BT Freestyle 210 base
• 2 x NiMH AAA rechargeable
batteries (already fitted)
• Mains power adaptor
• Telephone line cord
If you have purchased a BT
Freestyle 210 multiple pack
you will also have the following
for each additional handset:

Need help?
If you have any problems setting up or using your
BT Freestyle 210, contact the Helpline on 0870 240 3962
or email bt.helpdesk@vtecheurope.com

• BT Freestyle 210 charger

Alternatively, you may find the answer in the ‘Help’ section at
the back of this guide.

• 2 x AAA NiMH rechargeable
batteries (already fitted)

Hearing aid?
Please note that the BT Freestyle 210 works by sending radio
signals between the base and handset. These signals may interfere
with some hearing aids, causing a humming noise.

• BT Freestyle 210 handset

• Mains power adaptor
(for the charger)

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

In this guide
Getting started
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Set the day and time . . . . . . . . . . . . . . . . . . . 8
To change the time or date format . . . . . . . . 9
Setting up the charger. . . . . . . . . . . . . . . . . . 10
Getting to know your phone
Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 12
Handset display icons . . . . . . . . . . . . . . . . . . 13
Base and Charger . . . . . . . . . . . . . . . . . . . . . . 14
Navigating the menus . . . . . . . . . . . . . . . . . . 15
Handset menu map . . . . . . . . . . . . . . . . . . . . 16
Menu navigation . . . . . . . . . . . . . . . . . . . . . . 16
Using the phone
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Preparatory dialling . . . . . . . . . . . . . . . . . . . . 17
End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . 17
Earpiece volume. . . . . . . . . . . . . . . . . . . . . . . 18
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Make a call in handsfree . . . . . . . . . . . . . . . . 18
Answer a call in handsfree. . . . . . . . . . . . . . . 19
Switch to handsfree during a call . . . . . . . . . 19
Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

To copy a redial number to the directory . . . 20
To delete a number from the redial list. . . . . 21
To delete the entire redial list . . . . . . . . . . . . 21
Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Ringer volume on/off . . . . . . . . . . . . . . . . . . 22
Find the handset(s) . . . . . . . . . . . . . . . . . . . . 22
Making internal calls . . . . . . . . . . . . . . . . . . . 23
Receiving internal calls . . . . . . . . . . . . . . . . . 23
Transferring calls. . . . . . . . . . . . . . . . . . . . . . . 24
3-Way conference calls . . . . . . . . . . . . . . . . . 24
Switching a handset off . . . . . . . . . . . . . . . . . 25
Directory
Store a number . . . . . . . . . . . . . . . . . . . . . . . 26
Entering names . . . . . . . . . . . . . . . . . . . . . . . 26
Dial/view a number . . . . . . . . . . . . . . . . . . . . 27
Edit a directory entry . . . . . . . . . . . . . . . . . . . 27
Delete a directory entry. . . . . . . . . . . . . . . . . 28
Delete directory . . . . . . . . . . . . . . . . . . . . . . . 28
SMS text messages
Subscribe to the SMS service . . . . . . . . . . . . 29
Cost of the fixed line service . . . . . . . . . . . . . 29
Send/save text messages. . . . . . . . . . . . . . . . 30
Receiving and reading text messages. . . . . . 31
Reply to a text message. . . . . . . . . . . . . . . . . 31
Delete a text message . . . . . . . . . . . . . . . . . . 32

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

In this guide

Delete a list. . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Call the sender’s phone number . . . . . . . . . . 32
Send/edit/delete text messages
in the outbox . . . . . . . . . . . . . . . . . . . . . . . . . 33
Message alert beep on/off . . . . . . . . . . . . . . 34
SMS Service Centre numbers. . . . . . . . . . . . . 34
Adding or changing
SMS Service Centre numbers. . . . . . . . . . . . . 35
Select a Send Service Centre number . . . . . . 35
Handset settings
Ringer melody . . . . . . . . . . . . . . . . . . . . . . . . 36
Ringer volume . . . . . . . . . . . . . . . . . . . . . . . . 36
Handset tones on/off. . . . . . . . . . . . . . . . . . . 37
Handset name . . . . . . . . . . . . . . . . . . . . . . . . 38
Registering handsets . . . . . . . . . . . . . . . . . . . 38
De-registering a handset. . . . . . . . . . . . . . . . 39
Restore default settings. . . . . . . . . . . . . . . . . 40
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Caller Display
Calls list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
View/dial a number . . . . . . . . . . . . . . . . . . . . 45
To copy a Calls list number to the directory . 46
Delete a number. . . . . . . . . . . . . . . . . . . . . . . 46
Delete the entire Calls list . . . . . . . . . . . . . . . 47
BT Calling Features
BT Directory Enquiries . . . . . . . . . . . . . . . . . . 48
BT Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Call Divert On . . . . . . . . . . . . . . . . . . . . . . . . . 48
Call Divert Off. . . . . . . . . . . . . . . . . . . . . . . . . 49
Check Divert . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Call Waiting On . . . . . . . . . . . . . . . . . . . . . . . . 49
Call Waiting Off . . . . . . . . . . . . . . . . . . . . . . . 50
Check Call Waiting . . . . . . . . . . . . . . . . . . . . . 50
Add/edit a service . . . . . . . . . . . . . . . . . . . . . 50
Delete a service . . . . . . . . . . . . . . . . . . . . . . . 51
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Base settings
Ringer volume . . . . . . . . . . . . . . . . . . . . . . . . 41
Ringer melody . . . . . . . . . . . . . . . . . . . . . . . . 41
Change PIN code . . . . . . . . . . . . . . . . . . . . . . 41
Dial mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Restore default settings. . . . . . . . . . . . . . . . . 43
PBX access . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

General information
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Product disposal instructions . . . . . . . . . . . . 55
Connecting to a switchboard. . . . . . . . . . . . . 55
Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting started
Location
WARNING
Do not place your BT Freestyle 210 in
the bathroom or other humid areas.
Handset range
The BT Freestyle 210 has a range of
300 metres outdoors when there is a
clear line of sight between the base
and the handset. Any obstruction
between the base and handset will
reduce the range significantly. With
the base indoors and handset either
indoors or outdoors, the range will
normally be up to 50 metres. Thick
stone walls can severely affect the
range.
Signal strength
icon on your handset screen
The
indicates when you are in range.
When you are out of range, the
symbol flashes, and the screen displays
Searching. You should move closer to
the base if this happens to ensure the
full functionality of your phone.

You need to place your BT Freestyle 210 base within 2 metres
of a mains power and telephone socket so that the cables
will reach.
Make sure it is at least 1 metre away from other electrical
appliances to avoid interference. Your BT Freestyle 210 works
by sending radio signals between the handset and base.
The strength of the signal depends on where you site the base.
Putting it as high as possible ensures the best signal.
Setting up
1. Plug the mains power cable into the power socket on the
back of the base. Plug the other end into the mains socket
and switch on.

IMPORTANT
Do not connect the telephone line
until at least one of the handsets is
fully charged.
The base station must be plugged into
the mains power at all times.
Mains power cable

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting started

2. Batteries will come inserted in the battery compartment. Pull
the plastic tag as instructed to activate the batteries.
3. Place the handset on the base to charge the batteries for at
least 16 hours.
The main handset is pre-registered to the base as –1–
(Handset 1). This is shown on the display. When the handset
is fully charged the display shows the
symbol.
4. After 16 hours, connect the telephone line cord to the base
and plug the other end into the wall socket.

Talk/Standby time
Under ideal conditions, fully charged
handset batteries should give about 10
hours talk time or 100 hours standby
time on a single charge.
Battery low warning
If the
symbol is flashing, you will
need to recharge your handset before
using it.
Battery performance
To keep your batteries in the best
condition, leave the handset off the
base for a few hours at a time (after
the initial 16 hour charge).
New NiMH batteries do not reach full
capacity until they have been in
normal use for several days. Running
the batteries right down at least once
a week will help them last as long as
possible.

Telephone line cord

IMPORTANT
Only use the power supply and
telephone line cord supplied with your
BT Freestyle 210 otherwise the
telephone may not work.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting started

The charge capacity of rechargeable
batteries will reduce with time as they
wear out, so reducing the talk/standby
time of the handset. Eventually they
will need to be replaced. New batteries
can be obtained from the BT Freestyle
Helpline 0870 240 3962.
Batteries and handset may become
warm during charging. This is normal.
If you have more than one handset
registered to your base, you only need
to set the date and time on one
handset and the other handsets will be
automatically updated.

Set the day and time
1. Press
2. Press
press

to open the main menu.
or
.

until the display shows Date/Time and

3. Set date/time is displayed, press

4. The current year setting is displayed, enter the last 2 digits of
the year (e.g. press 0 then 6 for 2006) and press
.
Menu

MNO

5. Enter 2 digits for the date and 2 for the month (e.g. for 5th
August, press 0 5 0 8 ) and press
.
TUV

JKL

6. Enter 2 digits for the hour and 2 for the minute (e.g. for
4
10.54pm, press 1 0 5
) and press
.
Saved is displayed.
JKL

7. Press and hold

Clr

GHI

to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting started

To change the time or date format
1. Press
2. Press
press

to open the main menu.
or
.

until the display shows Date/Time and

3. Press
or
until Time format or Date format
is displayed, as required.
4. Press
and choose between 24hr/12hr or dd.mm/mm.dd
as appropriate.
Menu

5. Press
to confirm and press and hold
to standby.
Menu

Clr

to return

Your BT Freestyle 210 is now ready for use.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting started

Under no circumstances use nonrechargeable batteries. Only use NiMH
rechargeable batteries with a capacity
of 600mAh or higher. Using
inappropriate batteries will invalidate
your guarantee and may damage the
telephone.
Helpline
If you are having any difficulties
setting up or using your BT Freestyle
210, please call the BT Freestyle
Helpline on 0870 240 3962 or email
bt.helpdesk@vtecheurope.com

BT Freestyle 210 multiple pack
owners only
Location
You need to place your BT Freestyle 210 charger
close enough to a mains power socket so that the
cable will reach.
Setting up the charger
1. Plug the power adaptor cable into the underside of the
charger, plug the other end into the mains wall socket and
switch the power on.

Mains power cable
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting started

2. Batteries will come inserted in the battery compartment. Pull
the plastic tag as instructed to activate the batteries.
3. Place the handset on the charger and charge for at least
16 hours.
Your BT Freestyle 210 multiple pack is now ready for use.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting to know your phone
Handset buttons
BT button
Press to access the BT Calling features
services list, page 48.

Display
With orange backlight.

Up
From standby, press to display the
Calls list, page 45.

Menu
Used to access the main menu, select
sub-menus and confirm changes.

Use to scroll up through a menu or list.
During a call, press to adjust the
earpiece volume, page 18.

Recall
Used when connected to a
switchboard/PBX page 55 and with
some BT Calling Features, page 48.

Clr
Press to go back to previous display.
Press and hold to return to standby.
Used to delete digits and to switch
Secrecy on and off, page 19.

Clr

Handsfree
Press to activate handsfree
(loudspeaker) mode, page 18.
Talk
Press to make and receive phone calls.
Down/Directory
Press to access the directory, page 26.
Use to scroll down through
a menu or list.
During a call, press to adjust the
earpiece volume, page 18.

End call
Press to end the call in progress.
Use to return to standby.
0
Press and hold to insert a pause in a
number. page 27.

2 ABC

3 DEF

4 GHI

JKL

6 MNO

7PQRS

8 TUV

9 WXYZ

#/Keypad lock
Press and hold to lock/unlock the
keypad, page 22.

Press and hold to switch the ringer
on/off, page 22.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting to know your phone

Handset display icons
These are the symbols you will see on your handset’s display.

UP/DOWN
When scrolling
through the menu
ANTENNA
Steady when in range.
Flashing when out of range.
HANDSET
Handset in use Incoming call

HANDSFREE
Handsfree on

KEY
Keypad lock on

CROSSED BELL
Ring volume off

BATTERY
Battery empty

MUTE
Secrecy on

Battery low
Battery half full
Battery full

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting to know your phone

Base

Find
Press to page/locate a handset,
see page 22.

Charger
(For multiple pack users only)

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting to know your phone

Navigating the menus
Your BT Freestyle 210 handset features an easy to use menu
system. Have a look at the menu map on the next page.
When the handset is switched on and in standby:
1. Press
to open the main menu and select the function you
want by pressing the
or
button.
Menu

For example, to change the ringer melody:
1. Press

to open the main menu.

2. Press
or
and press
.

until the display shows Setup h/set

3. Ring melody is displayed, press
melody is played for 5 seconds.
4. Press

to select. The current

to select your preferred melody.

5. Press
to save. You hear a confirmation tone and Saved
is displayed.
Menu

6. Press and hold

Clr

to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Getting to know your phone

Handset menu map

SMS messages Directory
Write
New
message
Details
Inbox
Edit
Outbox
Delete entry
SMS settings
Delete list

Redial
Details

Calls List
Details

Internal

Switch off

Save number Save number
Delete entry Delete entry
Delete list

Delete list

Setup h/set Setup base Date/Time
Ring melody Ring melody Set date/
time
Ring volume Ring volume
Time format
Tones
Change PIN
Date format
Handset
Dial mode
name
Access code
Reset
Reset

Menu navigation
Press

to scroll through the menu options.

Press

to select an option.

Press

Clr

to go back to the previous display screen.

Press and hold

Clr

to return to the standby display screen.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Using the phone

Make a call
1. Press

Call timer
Your handset automatically displays
the duration of every external call.
The call time will remain on the
display until 2 seconds after the
call has ended.

Enter the telephone number and the number is dialled.
Preparatory dialling
Use preparatory dialling to see and check the number on the
display before you dial out.
1. Enter the number first then press

to dial.

End a call
1. Press

Press

Clr

to delete an incorrect digit.

or place the handset back on the base.

Receiving calls
When you receive an incoming call, the telephone will ring
and the
icon will flash.
1. If the handset is not in the base/charger, press
answer the call.

Or
If the handset is on the base/charger, lift the handset to
answer the call.

If you have subscribed to a Caller
Display service, your caller’s number
will also be shown. If the number is
withheld the display will show
Withheld. If an exact number match is
found in the Directory, the name will
be displayed instead of the number.
See page 45 for more information.
Internal calls
When you receive an internal call, the
calling handset number will be shown
on the handset display.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Using the phone

Earpiece volume
During a call:
To increase the volume
Press
The earpiece volume can only be
changed when you are on a call.

To decrease the volume
Press

Handsfree
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen to
your conversation over the loudspeaker.
Make a call in handsfree
1. Dial the number then press

2. Press

to toggle between handsfree and the handset.

3. Press

to end the call.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Using the phone

Answer a call in handsfree
When the phone rings:
1. Press

and the call is transferred to the loudspeaker.

Switch to handsfree during a call
During a call:
1. Press

. The call is transferred to the loudspeaker.

2. Press

to toggle between Handsfree and the handset.

3. Press

to end the call.

Range Indicator
The icon on the display indicates
when you are in range of the base.
If Searching is displayed, you are out
of range and will need to move closer
to the base.

Secrecy
During a call, you can talk to someone nearby without your
caller hearing.
1. Press Clr . The display shows the
cannot hear you.
2. Press

Clr

symbol and your caller

again to return to your caller.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Using the phone

If a redial number is stored in the
Directory, the caller’s name will be
displayed instead of the number.
If there are no redial numbers stored,
Empty will be displayed.
If you dial the same number on more
than one occasion, only the most
recent call details will be stored, any
previous occurrence will be deleted.

Redial
Your BT Freestyle 210 stores the details of the last 10 calls
made into a redial list. Stored redial numbers can be up to
20 digits long.
1. Press

, to open the main menu.

2. Press
or
until the display shows Redial, press
display the redial list.

3. Press

to select any of the last 10 numbers called.

4. Press

to dial the number displayed.

To copy a redial number to the directory
1. Press

, to open the main menu.

2. Press
or
until the display shows Redial, press
display the redial list.

3. Press
or
to select.

to display the number you want and press

4. Press
or
to select.

to display Save number and press

For help with entering names see
page 26.

5. Name is displayed. Enter a name using the keypad and press
to confirm.
Menu

6. Saved is displayed. Press and hold
standby mode.

Clr

to return to

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Using the phone

To delete a number from the redial list
1. Press

, to open the main menu.

2. Press
or
until the display shows Redial, press
display the redial list.

3. Press
or
to select.

to display the number you want and press

4. Press
select.

to display Delete entry and press

5. Delete? is displayed, press

again to confirm.

6. Deleted is displayed. Press and hold
standby mode.

Clr

to return to

To delete the entire redial list
1. Press

, to open the main menu.

2. Press
or
until the display shows Redial, press
display the redial list.
3. With any of the redial numbers displayed, press
4. Press
or
to select.

to display Delete list and press

5. Delete list? is displayed, press
6. Deleted is displayed. Press

Clr

.
Menu

again to confirm.

to return to standby mode.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Using the phone

Keypad lock
When the keypad is locked incoming
calls can still be answered. Once the
call has ended, the keypad lock is reactivated.
IMPORTANT
Emergency calls CAN be made when
the keypad lock is on.

You can lock the keypad to prevent accidentally dialling
numbers while carrying the handset around.
1. Press and hold
is displayed.

for 1.5 seconds until the

2. To unlock the keypad, press and hold

icon

again.

Ringer volume on/off
1. Press and hold
or off.

for 1.5 seconds to switch the ringer on

If you switch the ringer off, the

icon will be displayed.

Find the handset(s)
You cannot answer the ringing as you
would a call.
Stopping the ring at a handset stops
the ring at that handset only.

You can alert handset users that they are wanted or locate a
missing handset.
1. Press

on the base. The handset(s) ring.

2. Press
on the base again or press
stop the handset ring.

on the handset to

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Using the phone

Making internal calls
If you purchased a BT Freestyle 210 multi-pack, you can make
internal calls between handsets.
1. Press

then

until the display shows Internal.

2. Press
and enter the number of the handset you want to
call. The other handset will ring and display your handset
number to let the handset user know who is calling. When the
other handset answers hold your conversation as normal.
Menu

3. Press

to end the call.

Receiving internal calls
When you receive an internal call, the calling handset number
will be shown on the handset display.
1. Press

to answer the call,

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Using the phone

Transferring calls
If using a BT Freestyle 210 multi-pack, you can transfer an
external call to the other handset.
1. During an external call, press
put on hold.

, the external caller will be

2. Press
or
until the display shows Internal and press
to confirm.
Menu

3. Enter the number of the handset you want to call. The other
handset will ring and display your handset number to let the
handset user know who is calling.
4. When the other handset answers, press
the call.

to transfer

3-Way conference calls
If using a BT Freestyle 210 multi-pack, you can hold a 3-way
conference call with an external caller and the other internal
handset.
To put an external call on hold during a
Int/Ext call will
conference, press
to confirm.
be displayed. Press

1. During an external call, press
then
or
until
to confirm.
the display shows Internal. Press

To take the external caller off
hold, press
. Conference will
be displayed, press
to confirm.

2. Enter the number of the other handset you wish to join the
call. The other handset will ring.

3. The other handset answers the call by pressing

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Using the phone

4. Press
, the display shows Conference. Press
to
confirm. The external call, and the two internal handsets are
all connected to the conference.
Menu

5. Any caller can leave the conference by pressing

Switching a handset off
1. Press

then

until the display shows Switch off.

2. Press
and the display shows Switch off?, pressing
again will confirm and the handset will turn off.
Menu

To turn your handset back on just press
the
button

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Directory
If there are no stored entries, Empty
will be displayed.
If you try to store a new entry and the
directory is full, you will hear an error
tone and Full will be displayed.
Press

Clr

You can store up to 50 numbers in the directory of each of
your BT Freestyle 210 handsets for quick and easy dialling.
Numbers can be up to 20 digits long. Directory entries are
stored alphabetically.

to delete an incorrect digit.

Writing tips
If you make a mistake, press Clr to
delete the last character or digit.
Press 1 repeatedly to enter the
following: SPACE ? £ $ % & < >
Press 0 repeatedly to enter the
following symbols: . , ? ! 0 + : ‘ “
Press
repeatedly to enter the
following symbols: # * @ \ / _ ( )
= §
Press
to toggle between lower and
upper case.
If the next letter is on the same button
that you have just pressed, wait until
the cursor moves to the right before
trying to enter it.

Store a number
1. Press
2. Press

to open the directory. The first entry is displayed.
Menu

, New is displayed, press

again to select.

3. Number is displayed, enter the number for the entry using the
keypad and press
to store.
Menu

4. Name is displayed, enter a name for the entry using the
keypad and press
to save.
Menu

5. Saved is displayed. Press and hold
mode.

Clr

to return to standby

Entering names
Use the keypad to enter the letters shown on the buttons, e.g.
to store TOM:
1. Press

8 TUV

once to enter T.

2. Press

6 MNO

three times to enter O.

3. Press

6 MNO

once to enter M.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Directory

See page 26 for help with
entering names.

5. The name is displayed followed by a flashing cursor. Edit the
name using Clr to delete incorrect characters and enter new
ones using the keypad, then press
to save.
Menu

6. Saved is displayed. Press and hold

Clr

to return to standby mode.

Delete a directory entry
If you have purchased a BT Freestyle
210 multiple pack, entries are only
deleted on the handset you are using.

1. Press

to open the directory. The first entry is displayed.

2. Press
or
you want.
3. Press
then
to select.
Menu

to scroll through the directory to the entry
or

to display Delete entry and press

4. Delete? is displayed. Press

to confirm.

5. Deleted is displayed. Press and hold
standby mode.

Clr

to return to

Delete directory
1. Press

to open the directory. The first entry is displayed.

2. Press
then
to select.
Menu

to display Delete list and press

3. Delete list? is displayed. Press

4. Deleted is displayed. Press and hold
standby mode.

to confirm.
Clr

to return to

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

SMS text messages
Welcome to the BT SMS Service on your BT Freestyle 210.
The service is provided by BT.
Your BT Freestyle 210 can send and receive SMS messages
from participating mobile networks and compatible landline
telephones in the UK.
The fixed line SMS service is provided under BT’s terms and
conditions for telephone service. These can be found by
visiting the BT.com website at: www.bt.com/terms/tor.htm
Subscribe to the SMS service
When you send your first SMS text message from your
BT Freestyle 210 you will automatically be registered for
the service.
On receipt of your first SMS through the service, the system
will send you a welcome SMS message back.
You may also register by sending the word ‘Register’ to 00000
upon which you will receive a confirmation message.

SMS stands for Short Messaging Service
IMPORTANT
You must subscribe to your Network
Provider’s Caller Display service so
that you can use SMS text messaging.
A quarterly fee may be payable, please
contact your network provider for
more details.
When you are using SMS text messaging
you must not withhold your telephone
number or the service will not allow you
to connect.
You may also send messages to landline
phones that are NOT SMS compatible.
Messages to non-compatible lines will
be connected to voice text and
delivered in spoken words to the
telephone as a call. Please note that
the conversion can translate common
abbreviations and smileys etc, but to
ensure maximum clarity of message
deliver, abbreviations etc should be
used sparingly.

Cost of the fixed line service
There is no subscription charge (other than the subscription to
Caller Display). Visit the BT.com website (www.bt.com) to find
out how much it costs to send a SMS text message (prices
depend upon your current call package).
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

SMS text messages

Entering text
Use the keypad to enter characters.
When you press a button on the
keypad, the characters available are
shown at the bottom of the display.
Press the button repeatedly to move
through the characters shown.
For example, press 2 twice to enter b.
Press 8 once to enter t.
ABC

TUV

If the next character you want to enter
is on the same button, wait for the
cursor to move right.
Writing tips
Press 1 to enter a space.
Press
to switch between upper
and lower case letters and numbers.
Use 0 , 1 and
to enter other
punctuation characters.
If you have more than one handset,
all handsets use the same inbox
and outbox.

Your BT Freestyle 210 can only hold ten messages, in the
Inbox, Outbox or a combination of both. When full the display
will show SMS mem. full. No more messages can be
received until you delete old messages, see Delete a text
message or Delete a list (page 32).
Send/save text messages
1. Press

, SMS messages will be displayed, press

2. Write message is displayed. Press

3. The display shows Enter message. Begin typing your
message using the keypad. When you have finished press

4. The display shows Number: .Enter the phone number you
want to send the message to. Alternatively:
Press
to send to a number in the directory, calls list or
redial list.
Menu

5. Press
and then press
or
to scroll to Send to to
send the message or Save message to save the message.
Menu

The display will show Send message followed by Msg
transfer or Saved as appropriate.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

SMS text messages

Receiving and reading text messages
When you receive new text messages, you will hear the
message alert beep and the display will show New SMS msg.
1. Press

, SMS messages will be displayed, press
to Inbox and press

2. Scroll

3. Scroll
or
first and press
4. Press

Clr

, if required, to the message you want to read
.

to return to the inbox.

Reply to a text message
1. When reading a text message, press
2. Reply is highlighted. Press

If you include the sender’s message,
the text will be inserted at the
beginning of your message. You can
then edit it as normal.

3. To use the sender’s message in your reply, press
Or, press Clr to start with a blank message.
4. Enter your message and press

5. The sender's number will be displayed, press
to accept
.
then scroll
or
to Send message and press
Menu

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

SMS text messages

Delete a text message
1. Press

, SMS messages will be displayed, press
to Inbox or Outbox and press

2. Scroll
3. Scroll
press

or
Menu

4. Scroll
5. Press

to the message you want to delete and

.
to Delete entry and press

to confirm or

Clr

to cancel.

Delete a list
1. Press

, SMS messages will be displayed, press
to Inbox or Outbox and press

2. Scroll

3. Press

and scroll

to Delete list, press

4. Press

to confirm or

Clr

to cancel.

Call the sender’s phone number
1. Press

, SMS messages will be displayed, press

2. Scroll

to Inbox and press

3. Scroll

4. Scroll

to Call number and press

to the message you want and press
Menu

5. The number is displayed and dialled.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

SMS text messages

Send/edit/delete text messages in the outbox
1. Press

, SMS messages will be displayed, press

2. Scroll

to Outbox and press

3. Scroll

to the message you want and press

4. Press
to read the message or press
choose from:
Menu

to view the phone number, then either
to send to or Clr to edit.

Send to
Press
or

Messages in the outbox are labelled
according to their status. For example,
Saved msg indicates a saved message
or Msg failed which indicates a
message that failed to be sent.

Press
to exit the menu and return
to standby at any time.

Edit
Press Clr to edit the message and phone number or
to accept.

Delete entry
Press

, then

to confirm or

Clr

to cancel.

to confirm or

Clr

to cancel.

Delete list
Press

, then

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

SMS text messages

Message alert beep on/off
When you have new messages, your handset will beep.
The default setting is on. You can switch the setting off.
1. Press

, SMS messages will be displayed, press

2. Scroll

to SMS settings and press

3. Scroll

to New msg alert and press

4. Scroll

5. Press and hold

to select On or Off. Press
Clr

to return to standby mode.

SMS Service Centre numbers
To send and receive SMS text messages you need the
telephone number of your Network’s SMS Centre.
If you accidentally delete the Send or Receive SMS Service
Centre numbers you will need to re-enter them in order for
your SMS Service to work.
The Send SMS Service number is: 1470P17094009.
The Receive SMS Service number is: 0800587529.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

SMS text messages

Adding or changing SMS Service Centre numbers
Your BT Freestyle 210 is pre-set to send using Service Centre 1
and receive using Service Centre 2.
1. Press

2. Scroll

, SMS messages will be displayed, press
to SMS settings and press

3. Svce centres is highlighted. Press
4. Scroll

to select the centre you want and press

5. Enter the service centre number you want and press
6. Press and hold

Clr

to return to standby mode.

Select a Send Service Centre number
If you have entered additional Service Centre numbers,
you can choose which send Service centre you want to use.
Your BT Freestyle 210 is pre-set to send using Service Centre 1
and receive using Service Centre 2.
1. Press

, SMS messages will be displayed, press

2. Scroll

to SMS settings and press

3. Scroll

to Send service. Press

4. Scroll

5. Press and hold

to the centre you want and press
Clr

to return to standby mode.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Handset settings
Ringer melody
There are 6 different ringer melodies to choose from.
1. Press
2. Press
press

to open the main menu.
or
.

until the display shows Setup h/set and

3. Ring melody is displayed, press
melody is played for 5 seconds.
4. Press

to select. The current

to select your preferred melody.

5. Press
to save. You hear a confirmation tone and Saved
is displayed.
Menu

6. Press and hold
To turn the handset ringer off,
see page 22.

Clr

to return to standby.

Ringer volume
There are 5 different ringer volume levels to choose from.
1. Press
2. Press
press

to open the main menu.
or
.

until the display shows Setup h/set and

to
3. Press
or
until Ring volume is displayed, press
select. The selected ringer melody is played at the current
volume for 5 seconds.
Menu

4. Press

to select your preferred volume.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Handset settings

5. Press

to save. You hear a confirmation tone and

Saved is displayed.
6. Press and hold

Clr

to return to standby.

Handset tones on/off
Your BT Freestyle 210 has a series of tones designed to alert
you to certain situations. A tone will sound: when the battery
is low; when you move out of range of the base and there is
no coverage; to confirm each button press (key beeps). You
can switch the handset tones on or off.
1. Press
2. Press
press
3. Press

to open the main menu.
or
.

until the display shows Setup h/set and

until Tones is displayed, press

to select.

4. Press
or
to select.

to select the tone you want and press

5. Press
or
to confirm.

to display either On or Off and press

6. You hear a confirmation tone and Saved is displayed.
7. Press and hold

Clr

to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Handset settings

Handset name
You can give each handset a name up to a maximum of 11
characters, for example “Kitchen”. It will still display its
number.
1. Press

to open the main menu.

2. Pres s
or
and press
.

until the display shows Setup h/set

3. Press
or
to select.

until Handset name is displayed, press

4. Press Clr to delete characters and use the keypad to enter the
name you want, then press
to confirm.
Menu

Registering handsets
Your BT Freestyle 210 is not GAP
compatible and registration is
therefore generally limited to other
BT Freestyle 210 or 250 handsets.
The Registration and De-registration
menu's are therefore "hidden" and can
only be accessed after entering the
.
code

If you have purchased a Twin, Trio or Quad, the handsets in
these packs are already pre-registered to the main base.
1. Press

and enter

using the keypad.

2. Registration is displayed, press
3. Register is displayed, press

and Enter PIN will be displayed.

4. Enter the base PIN (original setting 0000) and press

5. The handset will display Searching, press and hold the
button on the base until you receive a confirmation tone.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Handset settings

6. The handset will temporarily display Registered then will
display Handset and will be automatically assigned the next
handset number.
De-registering a handset
You can de-register any handset from a base using any of the
handsets that are registered to it.
1. Press

and enter

using the keypad.

2. Registration is displayed, press

or
until Deregister is displayed, press
Enter PIN will be displayed.

3. Press

4. Enter the base PIN (original setting 0000) and press

and

5. Use
or
to display the handset number you wish to
de-register, then press
.
Menu

6. Deregister? will be displayed, press

again to confirm.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Handset settings

Restore default settings
You can reset your BT Freestyle 210 handset to its default
(original) settings.
1. Press

to open the main menu.

2. Press
or
and press
.

until the display shows Setup h/set

3. Press

until Reset is displayed and press

4. Reset? is displayed. Press

. Saved is displayed.

Language
You can change the default language used by your BT
Freestyle 210 from English to German or Turkish.
1. Press

to open the main menu.

2. Press
or
and press
.

until the display shows Setup h/set

3. Press

until Language is displayed and press

4. Scroll
or
to choose the default language and press
to confirm.
Menu

5. Press and hold

Clr

to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Base settings

Ringer volume
1. Press

There are 5 volume levels.

, scroll

to Setup base and press

2. Scroll

to Ringer volume and press

3. Scroll

4. Press and hold

to the volume level then press
Clr

to return to standby.

Ringer melody
1. Press

, scroll

to Setup base and press

2. Ring melody is highlighted, press
3. Scroll
4. Press

or
Clr

You will hear a sample as each melody
is highlighted.

to the melody you want and press

There are 5 base ringer melodies.

to return to standby.

Change PIN code
Your System PIN can help prevent unauthorised users from
changing the settings on your phone.
1. Press
2. Press
press

to open the main menu.
or
.

If you change your PIN, keep a note of
the new number by writing it in the
space provided on page 56.
If you enter the wrong PIN code
Wrong PIN will be displayed.

until the display shows Setup base and

3. Press
or
until Change PIN is displayed, press
select. Enter PIN is displayed.

The default PIN setting is 0000.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Base settings

4. Enter the existing PIN code using the keypad and press
New PIN is displayed.

5. Enter a new 4 digit PIN code using the keypad and press
Repeat PIN is displayed.
6. Re-enter the new PIN code and press
7. Press and hold

Clr

. Saved is displayed.

to return to standby.

Dial mode
Tone is the default setting for the UK.
You should only have to change this if
connected to a switchboard that
requires Pulse dialling.

Your BT Freestyle 210 is pre-set to tone dialling (DTMF).
You can set the dial mode to pulse dialling if your
switchboard requires.
1. Press
2. Press
press

to open the main menu.
or
.

3. Press
or
to select.

until the display shows Setup base and
until the display shows Dial mode and press

4. Press
or
to display either DTMF or Pulse and press
. You hear a confirmation tone and Saved is displayed.
Menu

5. Press and hold

Clr

to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Base settings

Restore default settings
You can reset your BT Freestyle 210 base to its default
(original) settings.
1. Press
2. Press
press
3. Press

to open the main menu.
or
.

until the display shows Setup base and

until Reset is displayed, press

to select.

4. Enter PIN is displayed. Enter the 4 digit PIN code using the
keypad and press
.
Menu

5. Reset? is displayed. Press
6. Press and hold

Clr

to confirm, Saved is displayed.

to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Base settings

PBX access
If your switchboard requires a pause after the access code for
an outside line, you can program your BT Freestyle 210 to
automatically enter the pause. All the numbers in your directory
or entered into the keypad will need to prefixed with the access
code, e.g. 901977592222.
1. Press

2. Scroll

, scroll
or

to Setup base and press

to Access code and press

3. Enter the access number and press
4. Press

Clr

to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Caller Display

Caller Display
If you subscribe to Caller Display, you can see your caller’s
number (provided it is not withheld) on your handset display
before you answer the call.
If you have stored a name for the calling number in your
handset directory, the name will be displayed instead.

IMPORTANT
To use Caller Display you must
first subscribe to your network
provider’s Caller Display service.
A quarterly fee may be payable.
For more information on BT Calling
Features, call BT free on
0800 800 150.
If the caller has withheld their number
the display shows Withheld.

Calls list
When a call is not answered, the display shows New calls and
your caller’s telephone number will be stored in the Calls list.
The Calls list holds up to 10 missed calls.
When the Calls list is full, the oldest call will be replaced by a
new call, the most recent call will always be at the top of the
list. If a caller rings again their number will move to the top of
the list.

If a call is received from
an international number
INTERNATIONA is displayed.

View/dial a number
1. Press
2. Press

, to open the main menu.
or

to display Calls list and press

3. The most recent missed call is displayed. Press
scroll through the Calls list.
4. Press

to select.
to

to dial the number displayed.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Caller Display

To copy a Calls list number to the directory
Instead of accessing the Calls list
via the menu, you can press from
standby.
If a number is stored in the Directory,
the caller’s name will be displayed
instead of the number.
If there are no Calls list numbers
stored, Empty will be displayed.

1. Press

, to open the main menu.

2. Press
or
to display Calls list and press
The most recent missed call is displayed.

to select.

3. Press
or
to scroll through the Calls list to the entry
you want and press
to select.
Menu

to display Save number and press

4. Press
or
to select.
Menu

5. Name is displayed. Enter a name using the keypad and press
to confirm.
Menu

6. Saved is displayed. Press and hold
standby mode.

Clr

to return to

Delete a number
1. Press

, to open the main menu.

2. Press
or
to display Calls list and press
The most recent missed call is displayed.

to select.

3. Press
or
to scroll through the Calls list to the entry you
want and press
to select.
Menu

4. Press
or
to select.

to display Delete entry and press

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Caller Display

5. Delete? is displayed, press

again to confirm.

6. Deleted is displayed. Press and hold
standby mode.

Clr

to return to

Delete the entire Calls list
1. Press

, to open the main menu.

, press
2. Press
to display Calls list and press
to select. The most recent missed call is displayed.
Menu

3. Press
or
to select.

to display Delete list and press

4. Delete list? is displayed, press

again to confirm.

5. Deleted is displayed, then Empty. Press and hold
return to standby mode.

Clr

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

BT Calling Features
By pressing the
button on the handset your
BT Freestyle 210 gives you easy access to a range of
pre-stored BT Calling Features.
These are:
Helpdesk.

Dir. enquiries.

Divert on.

Divert off.

Check divert.

Call wait on.

Call wait off.

Chk call wait.

BT Directory enquiries
The BT Calling Features works in
exactly the same way as the main
name and number directory and can
store up to 10 entries.
If you prefer, you can delete the
pre-stored entries and replace them
with your own numbers.
If you experience any problems, please
call the Helpline on 0870 240 3962 or
email bt.helpdesk@vtecheurope.com

1. Press

, Dir enquiries is displayed. Press

BT Helpdesk
1. Press
, then scroll
to Helpdesk, then
The BT Helpdesk will be automatically dialled.
Call Divert On
Divert all incoming calls to another number of your choice.
1. Press

then scroll

to Divert on and press

2. Follow the spoken instructions.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

BT Calling Features

Call Divert Off
1. Press

then scroll

to Divert off and press

2. Listen for confirmation of your instructions.
Check Divert
1. Press
or

then scroll
.

to Check divert and press

Call Diversion services may allow other
divert options. Check with your
network provider for details.
For further information, see the BT
Calling Features User Guide supplied
when you subscribe to the services of
your choice.

2. Listen to hear the status of your Call Divert.
Call Waiting On
Call Waiting lets you know if another person is trying to
contact you whilst on a call. If a second caller rings you will
hear a beep in the handset. Pressing the R button allows
you to switch between callers.
1. Press
or
.

then scroll

For this feature to work you must
subscribe to a Call Waiting service from
your network provider. A quarterly fee
is payable.

to Call wait on and press

2. Listen for confirmation of your instructions.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

BT Calling Features

Call Waiting Off
1. Press
or
.

then scroll

to Call wait off and press

2. Listen for confirmation of your instructions.
Check Call Waiting
1. Press
or
.

then scroll

to Chk call wait and press

2. Listen to hear the status of your Call Waiting.
Add/edit a service
1. Press
then scroll
to the service you want to edit or to
display Empty and press
.
Menu

. If there is a
2. Scroll
to display Edit and press
previously stored number, this will be displayed.
Menu

3. If necessary edit the number, pressing Clr to delete any
existing digits, then enter the new service number using the
keypad and press
. If there is a previously stored name, this
will be displayed.
Menu

For help with entering names,
see page 26.

4. If necessary edit the name, pressing Clr to delete any existing
characters, then enter the new service name using the keypad
and press
.
Menu

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

BT Calling Features

5. Saved is displayed. Press and hold
standby mode.

Clr

to return to

Delete a service
1. Press
press

then scroll
.

2. Scroll

to the service you want and

to display Delete and press
Delete? is displayed.

3. Press
to confirm. Deleted is displayed. After 2 seconds
the display shows Empty.
Menu

4. Press and hold

Clr

If you are not connected to the BT
network, some of these services may
not be available. Please contact your
Network Provider.
If you experience any problems,
please call the Helpline on
0870 240 3962 or email
bt.helpdesk@vtecheurope.com

to return to standby mode.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Help
If you experience any problems, please call
the Helpline on 0870 240 3962 or email
bt.helpdesk@vtecheurope.com

Nothing happens when you press any
button

•

Handset not registering?

•
•
•

Is Searching displayed on the handset?
Check that the base is plugged into the
mains power and switched on.
Check that there are charged batteries in the
handset and that they are fitted correctly.

Is the
symbol displayed? If so, the key
lock is on, press and hold
for 1.5
seconds to unlock the keypad.
No connection between handset and base

•

You may be out of range, is the
symbol
flashing? If so, move closer to the base.
Handset is not charging properly

Forgotten your PIN number

•

Try entering the default PIN = 0000. If you
have changed the number and cannot
remember it, contact the BT Freestyle
Helpline on 0870 240 3962 or email
bt.helpdesk@vtecheurope.com

•
•

Make sure the handset is placed properly on
the base/charger. When charging, the
battery symbol is shown filling up.
Clean the charging contacts with a soft,
slightly damp (not wet) cloth.
Handset does not ring

No display

•

Check that the handset batteries are charged
and correctly fitted. If necessary, replace the
batteries.

•
•

Check that the batteries are inserted
correctly.
Check that the handset ringer has not been
switched off, see page 22.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Help

Your caller cannot hear you

•

Is the
symbol displayed? If so, secrecy is
switched on. Press the Clr button to speak
to your caller again.
Incoming caller’s number is not displayed
even though you have Caller Display

•

Caller has to allow their number to be sent.
It has been withheld or is unavailable.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

General information
IMPORTANT
The BT Freestyle 210 digital cordless telephone is not
designed for making emergency telephone calls when
the power fails.
This product is intended for connection to analogue
public switched telephone networks and private
switchboards in the United Kingdom.

• It is recommended that if you have a pacemaker fitted
you check with a medical expert before using this
product.

• Never dispose of batteries in a fire. There is a serious
risk of explosion and/or the release of highly toxic
chemicals.
Cleaning

Safety
• Only use the power supply supplied with your BT

Freestyle 210. Using an unauthorised power supply
will invalidate your guarantee and may damage the
telephone.

• Only use the telephone line cord supplied with your

BT Freestyle 210, otherwise your telephone may not
work correctly.

• For the handset, use only AAA Nickel Metal Hydride

(NiMH) rechargeable batteries with a minimum
capacity of 600mAh. Never use other batteries or
conventional alkaline batteries as this could lead to a
short circuit or destroy the battery casing.

• If the keylock is switched on, it is only possible to
make calls to emergency numbers (999/112).

• Do not open the handset (except to replace the

handset batteries). This could expose you to high
voltages or other risks.

• Radio signals transmitted between the handset and
base may cause interference to hearing aids.

• It is recommended that advice from a qualified expert
be sought before using this product in the vicinity of
emergency/intensive care medical equipment.

Simply clean the handset and base with a damp (not
wet) cloth, or an anti-static wipe. Never use
household polish as this will damage the product.
Never use a dry cloth as this may cause a static shock.
Environmental

• Do not expose to direct sunlight.
• The BT Freestyle 210 handset may become warm

when the batteries are being recharged. This is
normal. We recommend that you do not place the
product on antique/veneered wood to avoid damage.

• Do not stand your product on carpets or other

surfaces which generate fibres or place it in locations
preventing the free flow of air over its surfaces.

• Do not submerge any part of your product in water

and do not use it in damp or humid conditions, such
as bathrooms.

• Do not expose your product to fire, explosive or other
hazardous conditions.

• There is a slight chance your phone could be damaged
by an electrical storm. We recommend that you
unplug the power and telephone line cord during an
electrical storm.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

General information

Product disposal instructions
The symbol shown here and on the product
means that the product is classed as Electrical
or Electronic Equipment and should not be disposed
with other household or commercial waste at the
end of its working life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimise the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes.
For more information please contact your local authority
or the retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.

Connecting to a switchboard
Switchboard compatibility
This telephone may be connected to most types of
switchboard, however in the event of any difficulties,
consult your switchboard Service Provider.
Dialling mode
Your BT Freestyle 210 is set to DTMF (Tone) dialling.
Some switchboards may require
Pulse dialling. To change the dialling mode, see Dial
mode page 42.
Recall (R)
Recall is used when connected to certain
switchboards/PBXs and some BT Calling Features, or
those services available via your network provider.

Guarantee
Your BT Freestyle 210 is guaranteed for a period of
12 months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT Freestyle 210,
or any component thereof, (other than batteries),
which is identified as faulty or below standard, or as a
result of inferior workmanship of materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

General information
The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.

• Proof of purchase is required.
• The equipment is returned to BT or its agent as
instructed.

• This guarantee does not cover any faults or defects

caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.

Returning your product
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line
cords, power supply units and the original batteries.
Please note that we cannot take responsibility for
goods damaged in transit. Please obtain and keep
proof of posting from the Post Office or other carrier.
For your records
Date of purchase:

• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help section beginning on page 52 or contact
the Helpdesk on 0870 240 3962 or email
bt.helpdesk@vtecheurope.com for assistance. In the
unlikely event of a defect occurring, please follow the
Helpdesk’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period
has ended, the repair must meet the approval
requirements for connection to the telephone network.
We recommend that you contact BT’s approved repair
agent Helpdesk Solutions on 0870 204 5029 or a
local qualified repairer.

Place of purchase:
Serial number:

For guarantee purposes proof of purchase is required
so please keep your receipt.
Enter your base PIN here:

[

]

(See page 41 for more information)

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

General information

Technical information

R&TTE Directive

How many telephones can I have?

This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.

All items of equipment have a Ringer Equivalence
Number (REN) which is used to calculate the number
of items that may be connected to any one telephone
line. The BT Freestyle 210 has a total REN of 1, i.e. for
a base and up to 4 handsets. Any other instrument
provided by BT may be assumed to have a REN of 1
unless stated otherwise.
A total REN of 4 is allowed per telephone line. If the
total REN of 4 is exceeded, the telephone may not
ring. With different telephone types there is no
guarantee of ringing, even when the REN is less
than 4.

This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
(1999/5/EC).
If you would like a copy of the Declaration
of Conformity please visit:
bt.helpdesk@vtecheurope.com

• Only use approved power supply, item code 030648.
• Only use approved AAA NiMH rechargeable batteries.
Additional handsets
The BT Freestyle 210 is NOT GAP compatible.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

BT Freestyle 210 – Issue 02 Ed 1 – 02.01.07 – 7971

Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2007.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in China
BT Freestyle 210 (01/07) Issue 2 Ed 1

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