Buddi 349A Personal emergency system wristband 3490000 User Manual

Buddi Limited Personal emergency system wristband 3490000

User Manual

User’s Guide

personal emergency response system

are trademarks of Intel-GE Care Innovations LLC. Intel and the Intel corporate logo are trademarks of Intel Corporation in the United States

and/or other countries, used under license. GE and the GE Monogram are trademarks of General Electric Company in the United States

and/or other countries, used under license.

*All other third-party trademarks are the properties of their respective owners.

Alert Buttons Find Clip Night Mode

Battery Level Indicator

Clasp

Alert Buttons Indicator light Indicator light Attachment Peg Charging Areas

Clip

Wristband

WRISTBAND

The Wristband is waterproof and

designed to be worn at all times. It

senses motion and communicates

wirelessly with the Clip and the Dock.

CLIP

The Clip lives on the Dock at home and

is worn or carried when out. It utilizes

the latest location and communication

technology to talk to the systems.

DOCK

The Dock charges the devices and

communicates wirelessly with them,

displaying Clip and Wristband

battery charge levels and helping

ﬁnd a lost Clip.

WHAT’S IN THE BOX

WELCOME TO LINK–MOBILE

Care Innovations™ created Link–Mobile to help people

summon and receive help within the early minutes after a

life-threatening event like a stroke, car accident, heart attack

or fall. Timely response can mean recovering faster and

suffering less severe complications.

Link–Mobile pairs a cellular Communications Clip to

a discreet Wristband. The Wristband, which may be

comfortably worn day and night, can be set to manually

or automatically trigger a notiﬁcation to be sent to friends,

neighbors, and loved ones or directly to our 24-hour a day

Emergency Response Center. The Communications Clip is

a pocket-sized device, so it is easy to take along when you

leave home. Carry it in a purse, wear it on a belt, or clip it

to a car’s seatbelt when driving. In the event of an incident,

your notiﬁcation, along with your location, will be sent

automatically to the Emergency Response Center, and a text

message and email will be sent to listed personal emergency

contacts, enabling the Communications Clip to receive calls.

INTRODUCTION

In addition to being ready to request help in an emergency,

Wearers can view their daily activity and set personal goals

to encourage healthful movement and other activities.

Immediate access to help minimizes the concern of not

being able to reach out in an emergency.

IN THIS GUIDE

BEFORE YOU START

Initial Set-up ........................................... 6

Activating ............................................. 7

Fitting the Wristband .................................... 8

Testing Communication Between the Wristband

and the Communications Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Testing Communication Between the Clip and

the Mobile Phone Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

USING LINK–MOBILE

Using the Lanyard and Key Ring ........................... 11

The Key Ring Clip ...................................... 11

Attach to Your Key Ring ................................. 11

Using Link–Mobile to Send an Alert for Help ................. 11

Manual Alert .......................................... 12

Types o f A le rts ......................................... 13

Cancelling an Automatic Fall Alert . . . . . . . . . . . . . . . 14

Typ es of S erv ic e P la ns ................................... 15

Using the Dock ........................................ 18

Finding Your Communications Clip ............... 18

Night Mode ................................. 18

Leaving Home ............................... 18

Flight Mode and Alerts .................................. 19

Link–Mobile Dashboard ................................. 19

Setting up Emergency Contacts . . . . . . . . . . . . . . . . . 20

How to Set up Users .......................... 20

Activity .................................... 20

Locate ..................................... 21

Zones ...................................... 21

Notiﬁcations ................................. 22

Airline Mode ................................ 22

Disable Auto Fall Alert ......................... 22

Updates .............................................. 22

Using Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

ADDITIONAL INFORMATION

Link–Mobile Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . 23

Link–Mobile Dashboard Troubleshooting Guide .............. 29

Safety/Regulatory ...................................... 32

LED and Vibration Codes ................................ 38

Contact Information .................................... 40

INITIAL SET-UP

Prior to using your Link–Mobile system for the ﬁrst time, it

is important to charge all components fully. This will take

approximately three hours.

To charge the system, plug one end of the white charging

cable into the Dock, and insert the other end of the cable

into the AC power adaptor. Plug the AC power adaptor

into an electrical outlet.

To charge the components of your Link–Mobile system, ﬁrst

place the Wristband on the charging Dock, then place the

Communications Clip on the charging Dock, as shown in

the photo. The LEDs in the Wristband and Communications

Clip will brieﬂy light green when properly seated.

When you are at home, the Clip can be left on the Dock

and will always be charging. The Night Mode button on the

Dock allows you to dim the LEDs at night. Should the Clip

be misplaced while in the range of the Dock, pressing the

Find Clip button on the dock will cause the Clip to send out

BEFORE YOU START

Clip left on Dock will be kept

fully charged.

Wristband and Clip LEDs

will briefly light green when

properly seated, blink green

while charging, then be solid

green when fully charged.

a locator tone. There is a battery level indicator on the Dock

in front of each component’s charging slot. The battery icons

on the Dock show how much charge your components have,

even when the components are not attached.

All battery level indicator bars will be green and will no

longer roll when the system is fully charged.

ACTIVATING

To s et up y our L in k–M ob ile s ys tem , go to www.Link-Mobile.com

or call our Customer Care center at 855-885-CARE (2273). To

complete the set up, you will need your unique Set ID, which is

located on the bottom of your charging Dock.

Online Set-Up: If using the website to set up your system,

follow the on-screen prompts. When you call to test your

system, you will be asked to conﬁrm your proﬁle and settings.

Phone Set-Up: When calling the Customer Care center, a

representative will walk you through the set-up steps

including fully testing your system.

BEFORE YOU START

Night Mode button turns off charging and

battery indicators on Dock and attached

devices (does not disable Panic or Find LEDs).

FITTING THE WRISTBAND

The waterproof Wristband is so comfortable it can be

worn around the clock, even when you sleep. To get the

most comfortable and stylish ﬁt, you can customize its

size. Before ﬁtting your Wristband, you will need to have

the following items available to you: scissors, Phillips head

screwdriver, and pencil or pen. Begin by cutting the paper

ruler from the bottom of the Quick Start Guide.

CAUTION: Before cutting the Wristband, conﬁrm that it

works by completing your initial set-up and testing with the

Customer Care center.

1. To get a measurement for the size of your Wristband,

wrap the paper ruler around your wrist and note the inch

measurement that best indicates a loose, comfortable

ﬁt. Your Wristband should ﬁt snugly enough so you feel

the vibrations when the alert is activated without having

it feel too tight. Because your wrist size can ﬂuctuate

throughout the day due to changes in temperature, your

circulation, and the medications you take, you need to

experiment a bit.

OPEN

MARK

BEFORE YOU START

2. Set the paper ruler on a ﬂat surface and place the

Wristband next to it. Ensure that the center of the

Wristband is aligned with the middle of your paper ruler

measurement. Mark both ends of your measurement

onto the Wristband (using a pen or pencil) to indicate

where you will need to cut.

3. To best customize the ﬁt of your Wristband, cut just a

little off each end at ﬁrst and wear it at least twenty-four

hours. Remember, if it’s too big, you can always trim it

shorter, but you can’t add length back.

4. Fit a clasp onto each end of the Wristband strap with the

plain side facing outwards. While you’re experimenting

with the ﬁt, simply attach the silver clasps without

pressing down on the locking tabs.

5. Once you have determined the right ﬁt for you, press

down the locking tabs on the clasps until they tightly

bite into the Wristband. (You may use a screwdriver as

leverage for this step.)

6. The two clasps on the Wristband connect magnetically.

To u nd o it, p us h on th e tw o dot s an d twi st the cl as ps.

BEFORE YOU START

TESTING COMMUNICATION BETWEEN THE

WRISTBAND AND THE COMMUNICATIONS CLIP

For proper operation, your Wristband needs to be in range

of the Communications Clip. This works best at distances

less than 150 feet in open air, but this range can diminish

based on obstacles such as

walls, doors, construction

materials, and other

electronic systems.

To test if the Wristband is in range of the

Clip, press and hold one button (either) on

the Wristband for one second.

If you are within range of the Communications Clip, the

Wristband will vibrate once and the LED will ﬂash green

three times. If the Wristband is too far from the Clip, the

Wristband LED will ﬂash red and an Alert will be sent to

your emergency contacts. If the LED ﬂashes red when in

close proximity to the Clip, refer to the Troubleshooting

Section for resolution.

TESTING COMMUNICATION BETWEEN THE CLIP

AND THE MOBILE PHONE NETWORK

The Link–Mobile Communications Clip needs

a cellular network signal to operate properly.

To test cellular network strength, press and

hold either button on the Clip for one second

or until a short and long vibration pulse can be felt.

Within ﬁve minutes, the LED will ﬂash orange where the

number of ﬂashes indicates relative cellular signal strength:

U Three ﬂashes: strong signal

U Two ﬂ as he s: av er ag e sig na l

U One ﬂash: weak, but usable signal

U If the LED ﬂashes red, refer to the Troubleshooting

Section.

USING THE LANYARD AND KEY RING

There are two methods for attaching the lanyard:

A) looping the lanyard connector thread through the

Clip’s top peg and B) using the quick attach Accessory

BEFORE YOU START

One Second

Plate. To use the

Communications

Clip’s peg, loop the

lanyard line around

the peg and back over itself as shown.

To wear the Clip via the lanyard, attach the black plastic

connector looped through the Clip directly to the

connector on the lanyard.

Clip together

This black connector can also be used to attach the key ring

to the Communications Clip.

THE KEY RING CLIP

Attach the white Accessory Plate your key ring. (HINT: This

bright white plate acts as a great reminder to grab the

Communications Clip when leaving home, even if you don’t

actually attach the Clip to the Accessory Plate!)

ATTACH TO YOUR KEY RING

To attach your keys to the Communications Clip, simply

pinch the Clip open and insert the Accessory Plate, tab ﬁrst.

When you return from your outdoor adventure, remove the

Accessory Plate from the Clip and place the Clip back on

the Dock to charge.

USING LINK–MOBILE TO SEND

AN ALERT FOR HELP

Link–Mobile can send an Alert for help

in two ways:

U Manual — The Wearer intentionally

pinches the Wristband or Clip buttons

to request help

USING LINK–MOBILE

U Automatic — The Link–Mobile Wristband senses a

possible fall

MANUAL ALERT

You can send a request for help by squeezing both buttons

at the same time on either the Communications Clip or

the Wristband. In acknowledgement of your request,

both the Clip and Wristband vibrate and the LED pulses

blue continuously. The Clip sends an Alert signal to the

Help Center computers. Depending on your service plan

(Personal, Personal with Escalation or Professional), this

Alert signal either:

1. Sends an SMS* and email to your designated emergency

contacts — (Personal)

2. Sends an SMS and email to your designated

emergency contacts and then waits four minutes for an

acknowledgement** before escalating to the Emergency

Response Center — (Personal with Professional

Escalation)

3. Directly alerts the Emergency Response Center of your

need for assistance — (Professional)

* When your emergency contact receives this SMS, message rates

may apply.

** Acknowledgments are performed by emergency contacts who

follow a link in the SMS or Alert email within the time allowed.

Personal Personal with Professional

Professional Escalation

USING LINK–MOBILE

TYPES OF ALERTS

Your Link–Mobile system sends Alerts when the Wearer

manually requests help by squeezing the buttons on the

Wristband or Communications Clip or when the Wristband

senses movement indicative of a fall.

Clip or Wristband Alert — When the Emergency

Response Center Agent sees an Alert, the Agent will call

the Wearer via the Communications Clip to ascertain their

needs and then seek to arrange the appropriate assistance.

Following the Wearer’s predeﬁned sequence, emergency

contacts will be notiﬁed by phone. If help is needed from

local emergency service providers (police, ambulance, ﬁre,

EMT), the Agent will contact them on behalf of the Wearer.

If the Emergency Response Center Agent cannot make

contact with or hear the Wearer, a call will be made

to the emergency contacts in the order listed in the

Wearer’s proﬁle. When the call to the Communications

Clip has ended, the Link–Mobile Communications Clip

will automatically be reset by the Help Center computers,

ready to work again when needed. A tone on the Clip will

indicate the voice communications session has ended.

Automatic Fall Alert — If the Wristband detects an event

such as an abrupt shock or rapid change in acceleration,

the Link–Mobile system is designed to interpret this as a

potential fall. Both the Wristband and the Clip will vibrate

and the LED on both will ﬂash blue continuously.

If in range, the Wristband will send an Alert to the

Communications Clip, which then sends an Alert signal to

the Help Center computers over the cellular network.

USING LINK–MOBILE

Depending on your service plan, this Alert signal triggers

one of three actions:

1. An SMS and email are sent to your designated

emergency contacts

2. An SMS and email are sent to your designated

emergency contacts. If no acknowledgment** is received,

the Emergency Response Center is contacted.

3. The Emergency Response Center is directly alerted of

your need for assistance

** Acknowledgments are performed by emergency contacts who

follow a link in the SMS or Alert email within the time allowed.

Cancelling an Automatic Fall Alert

1. If an Alert is triggered accidentally, it can be cancelled

before the Alert signal is sent to the Help Center

computers. To cancel an Alert, squeeze and hold both

buttons on either the Clip or the Wristband until the LED

on both units brieﬂy ﬂashes green and then goes out.

2. NOTE: As a safety feature to protect a confused Wearer,

if both buttons are squeezed three or more times within

thirty seconds, the Alert cannot be cancelled and will

be sent to the Help Center computers. This will be

treated as an Alert and, depending on your service plan,

predeﬁned response actions will follow.

In addition, Link–Mobile can trigger an Alert to be sent to

emergency contacts (SMS and email notiﬁcations) on other

monitored events including:

Low Battery — If Clip or Wristband battery levels are

too low, the LED on the respective device will ﬂash

amber intermittently until the unit is placed on the Dock

and battery levels recover. NOTE: Please allow three

hours for a full charge.

Out of Range — If the Clip cannot communicate

with the cellular network or the Wristband cannot

communicate with the Clip, the LED on the respective

device will pulse red twice every ﬁve seconds. The red

USING LINK–MOBILE

ﬂashing LED will go out when communications are

restored.

Activity — If the activity measured by the Wristband is

either above or below a threshold set in the Link–Mobile

Dashboard, an Alert is sent. No indication of this Alert is

portrayed on the Wristband or Clip.

Zone — If the Communications Clip enters a restricted

map area or leaves a safe map area outside designated

hours, an Alert is sent. No indication of this Alert is

portrayed on the Wristband or Clip.

TYPES OF SERVICE PLANS

Personal — All Alerts, including Panic and Fall, are sent

only to emergency contacts (friends/family/neighbors), as

deﬁned in the Wearer’s proﬁle.

Personal with Professional Escalation — Clip and

Wristband Alerts are sent to emergency contacts AND

will roll to the Emergency Response Center if not

acknowledged, within four minutes, by a click on the

link contained in the SMS/Email. After the Emergency

Response Center Agent acts, an email will be sent to all

emergency contacts summarizing the actions taken (after-

incident report). All other non-emergency Alerts are sent

directly to emergency contacts only. NOTE: The links in

the email and SMS are active for ﬁfty minutes, after which

they expire.

Professional — Clip and Wristband Alerts are sent directly

to the Emergency Response Center. An email is sent to all

emergency contacts summarizing the actions taken (after-

incident report). All other non-emergency Alerts are sent

directly to emergency contacts only.

Professional Plus — This service plan includes all

the features of the Professional plan, plus advanced

functionality and enhanced alert monitoring and reporting.

Contact Customer Service for more information about this

service plan.

USING LINK–MOBILE

Service Plan/

Alert Type Personal Personal with Escalation

to Professional Professional

Emergency Alerts

Clip Alert Alert to emergency

contacts.

Alert to emergency contacts.

Unacknowledged roll to

Emergency Response Center.

After-incident email to

emergency contacts.

Notiﬁcation directly to Emergency

Response Center. Emergency Response

Center calls Wearer and emergency

contacts in sequence. After-incident email

to emergency contacts.

Wristband Alert Alert to emergency

contacts.

Alert to emergency contacts.

Unacknowledged roll to

Emergency Response Center.

After-incident email to

emergency contacts.

Notiﬁcation directly to Emergency

Response Center. Emergency Response

Center calls Wearer and emergency

contacts in sequence. After-incident email

to emergency contacts.

Wristband Fall Alert to emergency

contacts.

Alert to emergency contacts.

Unacknowledged roll to

Emergency Response Center.

After-incident email to

emergency contacts.

Notiﬁcation directly to Emergency

Response Center. Emergency Response

Center calls Wearer and emergency

contacts in sequence. After-incident email

to emergency contacts.

USING LINK–MOBILE

Service Plan/

Alert Type Personal Personal with Escalation

to Professional Professional

Informational Alerts

Low Battery (Clip

and Wristband)

Alert to emergency

contacts only.

Alert to emergency contacts only.

This Alert does not escalate.

Monitoring through escalation available

with Professional Plus.

Wristband Out of

Range

Alert to emergency

contacts only.

Alert to emergency contacts only.

This Alert does not escalate.

Monitoring through escalation available

with Professional Plus.

No Cell Signal Alert to emergency

contacts only.

Alert to emergency contacts only.

This Alert does not escalate.

Monitoring through escalation available

with Professional Plus.

Activity Alert

(hi or low)

Alert to emergency

contacts only.

Alert to emergency contacts only.

This Alert does not escalate.

Monitoring through escalation available

with Professional Plus.

Zone

(enter or exit)

Alert to emergency

contacts only.

Alert to emergency contacts only.

This Alert does not escalate.

Monitoring through escalation available

with Professional Plus.

USING LINK–MOBILE

USING THE DOCK

Finding your Communications Clip

If you have misplaced your Communications Clip, press the

Find Clip button on the Dock. The battery charge indicator

LED bars will roll to indicate that a locate signal has been

sent. Provided the Clip is in range of the Dock, your Clip

will beep continuously until you either cancel the Find Clip

feature by pressing the Find Clip button on the Dock or by

pressing both buttons on the Clip.

Night Mode

The battery charge indicator LEDs on your Dock can be

turned off by pressing the Night Mode button on the

Dock. To exit Night Mode and see the charge indications,

press the Night Mode button again.

Leaving Home

Initial testing with the Emergency Response Center will

help you determine if you can leave your Communications

Clip on the Dock while you wear the Wristband around

the house. Since the Link–Mobile Wristband needs to be

in communication with the Communications Clip to work,

you will need to remember to take your Clip with you

when you leave home. If you forget your Communications

Clip, your Wristband LED will ﬂash red and the Clip will

send an SMS or email to your phone (if you add yourself

as an emergency contact) and an Alert to your emergency

contacts. Attaching the white Accessory Plate to your house

keys can be a helpful reminder to bring your Clip with you

when leaving home.

USING LINK–MOBILE

FLIGHT MODE AND ALERTS

Your Communications Clip can be placed in a standby

mode, designed to meet FAA requirements for turning off

cellular devices during aircraft travel. To enter Flight Mode,

press a single button on either the Clip or the Wristband

ﬁve times in a row. Each press will be accompanied by a

brief vibration pulse. To signal you have successfully set the

Clip in Flight Mode, the LED on both units will blink purple.

To exit Flight Mode, press and hold one button on Clip or

Wristband. This will need to be done for BOTH units.

Flight Mode can also be initiated from the Flight Mode icon

within the Wearer section of the Link–Mobile Dashboard.

LINK–MOBILE DASHBOARD

The Link–Mobile Dashboard provides anytime access to

deﬁning a host of parameters for your Link–Mobile system

use. To provide access to the Dashboard, Care Innovations

sends a hyperlink to the original purchaser’s (called the

Dashboard Manager) email as part of the welcome email or

one may visit www.Link–Mobile.com. NOTE: On your ﬁrst

use, click on the Proﬁle icon to add telephone details and

select your own password. Click update when done. Your

Link–Mobile system is activated and assigned to the Wearer

identiﬁed at the time of purchase. The Dashboard Manager

is able to use these Icons:

Create a list of Users who are granted access to

the Dashboard (restricting what users can see

and what they may change).

Locate — a Wearer’s Clip on a street and satellite

map to see current and past locations, routes

taken, battery level and charging status.

Notiﬁcations — See a history of Alerts

including GSM and GPS strength and

charging status.

USING LINK–MOBILE

Alert Contacts — Deﬁne who should be notiﬁed

in the event the Wearer needs help (including

which Alerts, what day, what time of day and

method by which they are to be notiﬁed).

Zones — Deﬁne safe and unsafe locations by

drawing on a map. Deﬁne expected day and

times for each given location.

Activity — Observe activity levels. Deﬁne bed

time, wake time, and low and high level Alerts

based on activity level.

Setting up Emergency Contacts

Contacts icon. You can add names and contact

details (phone, SMS, email). From within the

Wearer section, one may assign Alert Contacts

to a Wearer by clicking the Alert Contacts icon. In this

section, one may also indicate relationship, availability and

contact times, and one may conﬁgure which Alert

notiﬁcations each emergency contact will receive, including

when (day/time) and how (phone/SMS/email) they will

receive them.

The order in which emergency contacts are contacted by

the Emergency Response Center is deﬁned by dragging

them into an order and clicking update order.

How to Set up Users

Users icon. One may grant viewing permissions

and invite other users to see select Wearer

information or respond to a Wearer’s request

for help.

Activity

Wearer icon, and then click on the Activity icon

to see activity levels. Users may review activity

USING LINK–MOBILE

levels and set up Alert notiﬁcations levels for unusually high

or low levels of activity. One may ﬁlter this list to view

activity by a date range.

Locate

Wearer icon, and then click on the Locate icon.

One may ﬁlter for a given date range of historic

locations and even download a PDF copy of a

route traveled to share with friends. From here, one

may also make a request for the system to ﬁnd the

Communications Clip’s current location. To see current

location, select Update Location. The process of locating

the Clip and reﬂecting its location on the map can take up

to ﬁve minutes. If you are having trouble locating the

Communications Clip, refer to the Troubleshooting section

of this manual. Status of the Clip and Wristband (including

if on the charging Dock, battery level, and street view) can

be seen from the table. Select the map type (street,

satellite, hybrid) by checking the blue plus sign in the upper

right section of the map. Zoom in or out until you can see

your desired geography.

NOTE: Since GPS signals can waiver and report spurious

locations, selecting “Signiﬁcant Only” forces the system

to limit signals to only the strongest and most consistent

signals.

Zones

Wearer icon, and then click on the Zone icon.

Clicking on Add a Zone allows users to

graphically depict Safe and Unsafe areas. By

deﬁning a zone, you can then set up a Notiﬁcation to be

sent to emergency contacts should a Wearer leave an area

or not enter an area by a given time. Alerts, based on day

and time of day, can be deﬁned for entering or leaving

these zones. Start by naming your zone and entering a

starting street address. Select the map type (street, satellite,

hybrid) by checking the blue plus sign in the upper right

section of the map. Zoom in or out until you can see your

USING LINK–MOBILE

desired geography. Click on the map to establish a starting

point for a shape which will surround your area of interest,

and continue to move the cursor around in a shape which

deﬁnes your zone. Up to eight outline points may be

deﬁned. End deﬁning your shape by double clicking.

Deﬁne the type of zone (Inclusion — an area where a user is

expected to be or Exclusion — an area where a user is not

allowed to enter) and when Alerts should be sent, based on

day, time, and location within or outside of these zones.

Notiﬁcations

Wearer icon, and then click on the

Notiﬁcations icon. Here you will ﬁnd a list

of communications received from Link–

Mobile and sent to the Help Center computers. One may

ﬁlter this list to ﬁnd particular notiﬁcations by type or date

range. The status of battery charge and cellular and GPS

signal strengths are also shown.

Airline Mode

(coming later) Gareth to conﬁrm w/c 24/3

Disable Auto Fall Alert

(coming later) Gareth to conﬁrm w/c 24/3

UPDATES

Link–Mobile is designed to stay

current by receiving software

updates, including enhancements and corrections “over

the air.” These updates will take place in the background.

When an update is completed, the user will notice a short

LED sequence as each unit restarts.

USING HELP

For the most current information about your Link–Mobile

system, click on the help icon, located near your logon

name. You will ﬁnd updates to this printed manual, helpful

videos, best practices, tips and ideas to improve your

Link–Mobile experience.

USING LINK–MOBILE

LINK–MOBILE TROUBLESHOOTING GUIDE

Symptom Items to Check You Should See Resolution

Link–Mobile is

not working

Is there power to

charging Dock?

Do the Dock LEDs light up when

plugged in? Should be plugged

into a known working outlet, not

controlled by a light switch.

Remove A/C adaptor from wall plug,

remove cord from adaptor. Replug

cord and adaptor. Verify LEDs light up

brieﬂy on the Dock.

Is the device charged? Do any of the LEDs light up (Clip,

Wristband) when placed on the Dock?

See LED matrix. Red indicates charge

is needed. Contact Customer Care.

Are you properly

placing devices on

charging Dock?

Verify that when seated, the device

LED ﬂashes green for 5 seconds

If LED is any color other than Green,

contact Customer Care.

WARNING: This

troubleshooting step

may trigger your

emergency contacts

or the Emergency

Response Center to

see an Alert and

contact you.

Pinch buttons. Conﬁrm both

Wristband and Communications Clip

vibrate and LEDs ﬂash blue.

If connected to the Emergency

Response Center, report this was

a test.

If devices do not vibrate nor does the

LED ﬂash, contact Customer Care.

ADDITIONAL INFORMATION

Symptom Items to Check You Should See Resolution

Device LEDs

light, but not

Dock LEDs

Have the LEDs on the

Dock been put into

sleep mode?

Conﬁrm LEDs on Clip and Wristband

light green when placed on Dock.

Press LED Sleep button on Dock twice

(like a door bell).

Dock LEDs

light brieﬂy,

but then

immediately

go back out…

Has power to the Dock

been interrupted?

1. Remove devices from Dock.

2. Unplug A/C adaptor from wall.

3. Unplug cord from A/C adaptor and Dock.

4. Wait ten seconds.

5. Plug cord into A/C adaptor and Dock, making sure they connect tightly.

6. Plug in A/C Adaptor.

7. First, replace Wristband on Dock until Dock LEDs light up.

8. Then, replace the Clip.

9. LEDs on Dock should now work. If not, contact Customer Care.

Excessive Notiﬁcations sent to Emergency Contacts

Excess Panic

Alerts

These notiﬁcations come when

the Wearer squeezes the buttons

either on the Wristband or the

Communications Clip.

Be sure the Wearer is familiar with

how to cancel erroneous requests.

(Press both buttons again)

ADDITIONAL INFORMATION

Symptom Items to Check You Should See Resolution

Excess Auto

Fall Alerts

Consider changing

from wearing on wrist

of “dominant” hand to

the other hand.

Consider adjusting or disabling

Auto Alert by calling the Emergency

Response Center or visiting

www.Link–Mobile.com.

If you still have questions, contact

Customer Care.

Excess Low

Battery Alerts

NOTE: Batteries in

the Wristband and

Communications Clip

are lithium ion type

and do not suffer from

“memory” problems

typical in previous

rechargeable battery

technologies. Wearers

do not need to allow

devices to periodically

discharge in order to

extend recharge life.

Both the Wristband and

Communications Clip will indicate

to the Wearer when they need

recharging via the LED on the device,

the LEDs on the charging Dock, and

by sending an SMS/email to those

whose proﬁle indicates they should

receive such notices.

Expected life after a full charge is

three days for the Communications

Clip and seven days for the

Wristband. Please allow devices to

remain on the charging Dock for

at least three hours to obtain a full

charge.

To reduce the number of notices

about battery, instruct the Wearer to

return the devices to the charging

Dock when the LEDs on the Dock

indicate a recharge is required.

If you still have questions or believe

battery life is too short, contact

Customer Care.

ADDITIONAL INFORMATION

Symptom Items to Check You Should See Resolution

Zone Alerts The Communications

Clip generates an

Alert based on

parameters deﬁned

by the Dashboard

manager, who deﬁnes

a geographic area

from which the Wearer

exits (inclusion zone) or

enters (exclusion zone).

In ideal conditions, the GPS signal

received by the Communications

Clip can indicate a location within

three meters of actual location.

Areas with tall buildings or placing

the Communications Clip in an area

with an obstructed view of the sky

can result in the device mistakenly

reporting a location at the far edge of

device accuracy, often more than 300

meters from its actual location.

To reduce the number of notices

about zones, be sure that the zone

has been drawn large enough to

account for occasional stray GPS

signals. For help drawing, see

demonstration video on

www.Link–Mobile.com under Help.

If you still have questions or need

help creating zones, contact

Customer Care.

ADDITIONAL INFORMATION

Symptom Items to Check You Should See Resolution

Out of Range

Alerts

The radio link between

the Communications

Clip and the Wristband

can be reliably

maintained at distances

of up to 150 feet in

clear space.

A home’s construction

materials and

interference from other

devices can reduce the

distance the Wristband

can travel from the

Communications

Clip and still retain a

connection.

A break in the

connection is reported

on the Wristband by a

red LED.

A range test can be performed at any

time by placing the Communications

Clip on the Dock in the desired

recharging location and pressing

one side of the Wristband button.

Do this while wandering around the

living space. A green LED on the

Wristband indicates a completed

connection with the Communications

Clip. The number of ﬂashes (one to

three) indicates signal strength where

three is the strongest. A red LED

indicates the Wristband is no longer

communicating with the Clip.

To reduce the number of notiﬁcations

about the Wristband being out

of range, the Wearer should carry

the Communications Clip when

they expect to move beyond the

range that can reliably maintain a

connection.

If you still have questions, contact

Customer Care.

ADDITIONAL INFORMATION

Symptom Items to Check You Should See Resolution

No Comms

Alerts

The Communications

Clip requires a cellular

signal to send its

information to the

Emergency Response

Center.

Atmospheric conditions, a home’s

construction materials and

interference from other devices

can reduce the signal transmission

between the Communications Clip

and cell towers.

Since this can be intermittent,

Dashboard managers have the ability

to adjust the time interval before the

Emergency Response Center will

send a notiﬁcation to emergency

contacts saying that the connection

with the Communications Clip and

the cell tower has been lost.

To reduce the number of notiﬁcations

about the Communications Clip losing

connection with the cellular network,

considering adjusting the “Device not

Communicated” slider to the right

(slider can be found under Contacts

section under System Notiﬁcations).

Be aware that the ability to notify

emergency contacts in the event of a

panic or fall is not possible when the

Communications Clip is not receiving

a cellular signal.

If you still have questions, contact

Customer Care.

ADDITIONAL INFORMATION

LINK–MOBILE DASHBOARD TROUBLESHOOTING GUIDE

Symptom Items to Check You Should See Resolution

Link–Mobile

Dashboard is

not available

The web address is

https://www.Link–Mobile.com

You should see a prompt for user

name (email address) and password.

You can select Forgotten your

Password to have a new password

sent to the email address of the

Dashboard Manager.

Contact Customer Care. Proof

of identify and purchase will be

required.

Receiving

Excessive Zone

Alerts

The size of the zone should

be larger than the expected

travel range of the Wearer.

You should draw the zone so that

there is plenty of space around the

area you wish to be alerted should

the Wearer enter or exit during the

days and times speciﬁed.

To reduce the number of notices

about zone, be sure that the zone

has been drawn large enough to

account for occasional stray GPS

signals. For help drawing, see

demonstration video on www.

Link–Mobile.com under Help.

If you need help creating zones,

contact Customer Care.

ADDITIONAL INFORMATION

Symptom Items to Check You Should See Resolution

Location is not

updating

Being inside large structures

(shopping malls) or

surrounded by tall buildings

may obstruct a view of the

sky. This can result in the

device not updating location.

You should see the last location

where the Communications Clip

had a view of the sky. The last

known location will be indicated

on the map by a red dot. Clicking

on highlight location will show

details about the date and time

this location was recorded.

To refresh a location, click on the

Locate icon, then the Update

Location button. This sends a

signal to the Communications

Clip and requests an update.

If you need help using Locate,

contact Customer Care.

Activity not

showing activity

The Wristband is the device

that monitors and reports

activity.

You should see activity bars in blue

for daytime activity and green for

nighttime activity.

Check the Day time (expected

rising time) and Night time

(expected bedtime) settings.

Click Set before leaving the

page.

ADDITIONAL INFORMATION

Symptom Items to Check You Should See Resolution

Emergency

contacts

receiving/not

receiving Alerts

The Alert Contacts icon

will show which contacts

are associated with the

Wearer. See the notiﬁcation

parameters, such as type of

Alert, day and time to send

Alerts.

You should see a valid email

address and SMS # to a phone

capable of receiving text messages

is required.

Update the contact information,

time and date, and Alert types

to be recorded. Be sure to

click Update before leaving

the page. If you need help

using Alert Contacts, contact

Customer Care.

Other Users

unable to see

features

Which privileges users are

granted is deﬁned by the

Dashboard Manager who

sets up User accounts.

ADDITIONAL INFORMATION

SAFETY/REGULATORY

Installation Guidelines

1. Read and understand all instructions and save them for

future reference.

2. Follow all warnings and instructions marked on the

product.

3. Do not install charging Dock near a bathtub, sink or

shower.

4. Operate this device using only the power source that

is indicated on the marking label. If you are unsure of

the power supply to your home, consult with your local

power company.

5. Do not place this product on an unstable cart, stand or

table. This product may fall, causing serious damage to

the product.

6. Adjust only those controls that are covered by the

operating instructions. Improper adjustment of other

controls may result in damage and will often require

extensive work to restore the product to normal

operation.

7. Clean this product with a soft, damp cloth. Do not use

chemicals or cleaning agents to clean this device.

8. Use only the power supply that came with this unit.

Using other power supplies may damage the unit.

9. Because this device operates on electricity, you should

have an alternate device in your home that could

operate without electricity in case the power in your

home goes out.

10. To avoid interference to nearby appliances, do not

place the Dock or Communications Clip on or near a TV,

microwave oven, or VCR.

Safety Information for Your Device

Read this information before using your device.

ADDITIONAL INFORMATION

Driving safety

Talking on the Communications Clip while driving can

distract the driver, result in extreme danger and may be

illegal in some states. Remember, safety comes ﬁrst. Check

the laws and regulations relating to use of the device in the

areas where you drive. Always obey them. If you must use

your device while driving, please:

U Give full attention to driving. Driving safely is your ﬁrst

responsibility.

U Pull off the road and park before making or answering a

call.

An air bag inﬂates with great force. DO NOT place objects,

including either installed or portable wireless equipment, in

the area over the air bag or in the air bag deployment area.

If in-vehicle wireless equipment is improperly installed and

the air bag inﬂates, serious injury could result.

Electronic devices

Your mobile personal emergency response device is like

a cellular telephone. When it is ON, it receives and also

sends out radio frequency (RF) signals. Most modern

electronic equipment is shielded from RF energy. However,

certain electronic equipment may not be shielded against

the RF signals from your wireless device. Therefore, use of

your device must be restricted in certain situations.

Pacemakers

The Health Industry Manufacturers Association

recommends that a minimum separation of six (6) inches

be maintained between a device and a pacemaker to

avoid potential interference with the pacemaker. These

recommendations are consistent with the independent

research and recommendations of Wireless Technology

Research. Never come closer than six (6) inches to a person

with a heart pacemaker implant when using your device.

Doing so could result in interference with the function of

the pacemaker. Persons with pacemakers:

ADDITIONAL INFORMATION

U ALWAYS keep the device more than six (6) inches from

your pacemaker when the device is turned on.

U Do not carry the device in a breast pocket or locate it on

the safety belt of your car near your pace maker.

U Use the ear opposite the pacemaker to minimize the

potential for interference.

U If you have any reason to suspect that interference is

taking place, turn your device OFF immediately.

Important Safety Instructions

Follow these safety precautions when using your device to

reduce the risk of ﬁre, electric shock, and injury to persons

or property:

1. Keep any openings of the Communications Clip

unblocked. Do not set the device or Dock on a heating

is provided at the installation site.

2. Link–Mobile Wristband is water-proof (splash/rain

resistant) IPX6 certiﬁed, so it offers water protection.

It can sustain temporary immersion in one meter

(39 inches) of water for up to thirty minutes, so you can

wear it while in the shower. However, it’s not suitable for

extended and continuous water submersion, such as

swimming, snorkeling or diving. Any misapplied usage

of the device in water submersion conditions may cause

permanent damage or may cause it to malfunction.

Range to the Dock and Communications Clip are

impacted when the Wristband is wet or under water.

3. Do not allow anything to rest on the charging Dock.

4. Place the A/C adaptor cable so that it will not be

walked on.

5. Never insert objects of any kind into the product slits, as

that may result in ﬁre or shock.

6. Unplug the Dock from the wall outlet before cleaning.

ADDITIONAL INFORMATION

7. Do not use liquid cleaners or aerosol cleaners. Use a

damp cloth for cleaning.

8. Do not disassemble this product. If service or repair

work is required, contact the Customer Care helpline

found in this User’s Guide.

9. Do not overload wall outlets and extension cords.

10. Avoid using during an electrical storm.

11. You may choose to use a surge protector to protect

the Dock.

12. Do not use this device to report a gas leak, especially if

you are in the vicinity of the gas line.

Charger

Charging safety

The A/C adaptor designed for this unit requires the use of a

standard 120 V AC power source for its operation.

U Never attempt to disassemble or repair the A/C adaptor.

U Never use the A/C adaptor if it has a damaged or worn

cable or plug.

U Always contact Customer Care if repair or replacement is

required.

U Never alter the cord or plug on your A/C adaptor. If the

plug will not ﬁt into the available outlet, have a proper

outlet installed by a qualiﬁed electrician.

General Safety Precautions

Your device is a high quality piece of equipment. Before

operating, read all instructions and cautionary markings on

the product, battery and A/C adaptor. Failure to follow the

directions below could result in serious bodily injury and/

or property damage due to battery liquid leakage, ﬁre or

rupture.

U DO NOT use or store this equipment in a place where

it will be exposed to high temperatures, such as near an

open ﬂame or heat-emitting equipment.

ADDITIONAL INFORMATION

U DO NOT drop your device or subject it to severe shock.

When not using, return the Communications Clip to the

Dock to avoid possible damage due to mishandling.

U DO NOT expose this equipment to rain or spilled

beverages.

U DO NOT use unauthorized accessories.

U DO NOT disassemble the device or its accessories.

If service or repair is required, return unit to Care

Innovations. If unit is disassembled, the risk of electric

shock or ﬁre may result.

FCC

This device complies with Part 15 of FCC Rules including

interference that may cause undesired operation.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received.

This equipment has been tested and found to comply with

the limits for a Class B digital device, pursuant to Part 15

of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a

residential installation. This equipment generates, uses,

and can radiate radio frequency energy. If not installed

and used in accordance with the instructions, may cause

harmful interference to radio communications. However,

there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be

determined by turning the equipment off and on, the user

is encouraged to try to correct the interference by one or

more of the following measures:

– Reorient or relocate the receiving antenna.

– Increase the separation between the equipment and

receiver.

– Connect the equipment into an outlet on a circuit

different from that to which the receiver is connected.

ADDITIONAL INFORMATION

– Consult the dealer or an experienced radio / TV

technician for help.

Compliance with Other FCC Regulations

Operating procedures

Never violate any of the following Rules and Regulations

of the FCC when using your device. Such violations are

punishable by ﬁne, imprisonment or both.

U Never use obscene, indecent, or profane language.

U Never use your device to send false distress signals.

U Never wiretap or otherwise intercept a phone call,

unless you have ﬁrst obtained the consent of the parties

participating in the call.

U Never make any anonymous calls to annoy, harass, or

molest other people.

U Never charge another account without authorization, to

avoid payment for service.

U Never willfully or maliciously interfere with any other

radio communications.

U Never refuse to yield the line when informed that it is

needed for an Emergency Response. Also, never take

over a line by stating falsely that it is needed for an

emergency.

Intel GE Care Innovations™ Link-Mobile is designed and manufac-

tured in the UK by buddi* Ltd.

ADDITIONAL INFORMATION

LED AND VIBRATION CODES

Device LED Color Meaning

Green U Clip and Wristband — LED turns Green for ﬁve seconds when successfully placed on Dock to

charge, ﬂashes green while charging, then turns steady green on the Dock when fully charged

U When testing if Wristband is in range of Clip, Wristband ﬂashes Green three times

U Clip — When Clip GSM test is successful

U Flashes Green three times to signal successful canceling of an auto or manual Alert

Amber U Pulses periodically to indicate Low battery

U Search for Clip to GSM

Blue U Clip and Wristband ﬂashes upon manual button press

U Wristband and Clip ﬂash Blue upon auto fall detection

Red U Pulses periodically to indicate Wristband out of range of Clip more than ﬁve minutes

U Clip pulses red if no GSM signal for more than ﬁve minutes

U Wristband ﬂashes Red three times when test shows it is out of range of Clip

U Clip ﬂashes Red three times when test shows it is out of range of GSM

Purple U Solid purple LED indicates Airplane Mode is on.

ADDITIONAL INFORMATION

Vibration U Wristband will vibrate on fall detection

U Clip and Wristband will vibrate if the other device is triggered and on button press and continual

pulsing until cleared

Button Presses U Activate Alarm — Blue LED rapid ﬂash and vibrate with continual pulses

U Cancel Alarm — Green LED ﬂash ﬁve seconds with halting of continual pulses.

Tone f rom Cl ip U Escalating tones when Find Clip is triggered from Dock Ring or perhaps two tones, identical,

repeating — Call connection will begin unless cancelled

LEDs on Dock U Battery Level Bars Seven Green

U Battery Level Bars Four-Seven Green

U Battery Level Bars Two-Three Red — Slow Flash

U Rapid ﬂashing red (One bar)

U Rolling LEDs — Find Clip Initiated

ADDITIONAL INFORMATION

CONTACT INFORMATION

Our Customer Care team can help address any questions or concerns that you have with your system. Please contact your

Care Innovations Customer Care representative at (855) 885-CARE (2273).

Please note, due to concerns with your privacy, we cannot accept email requests for new service, returns, changes in

emergency contact or Wearer contact information, or lock box code changes.

If you need help with Phone Number Hours

U Placing New Orders (800) 930-1137 24/7

U Tec hn ic al Supp or t

U Shipping Status

U Return Requests

U Setting up new equipment

U Initial or periodic testing

U Updating Wearer or contact information

(855) 885-CARE (2273)

supportlink@careinnovations.com

24/7

8:00am- 5:00pm Paciﬁc Time

(Monday - Friday)

To r et ur n yo ur L in k– M ob il e s yst em, an R M A# m u st be ob tai n ed f ro m o ur cu st o me r s e rv ic e s ta ff by c a ll ing (855) 885-CARE (2273).

An RMA# is required for ALL returns. Merchandise must be returned within ﬁfteen days of the issuance of the RMA#, at which time

the RMA# expires. RMA#s are non-renewable. Full refunds require return of all components in original packaging.

For the very latest documentation, visit http://help.Link-Mobile.com

ADDITIONAL INFORMATION

0414/MIM/XXX-XXXX CIXXXX-00XXX

Buddi 349A Personal emergency system wristband 3490000 User Manual

Buddi Limited Personal emergency system wristband 3490000

User Manual

Navigation menu

Namespaces

Views

Navigation