Buddi 353A Personal emergency system Clip 3530000 User Manual LM UserGuide Nov 18 Finalx

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Document Description	User Manual Buddi Clip
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Date Submitted	2014-12-04 00:00:00
Date Available	2014-12-04 00:00:00
Creation Date	2014-11-18 15:48:38
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Document Title	Microsoft Word - LM_UserGuide_Nov 18_Final.docx
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personal emergency response system
User’s Guide
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
Ver	
  1.6	
  –	
  Nov	
  18,	
  2014	
  
Copyright © 2014 Intel-GE Care Innovations LLC. All rights reserved. Care Innovations, the Care Innovations logo, and the Caring Icon logo
are trademarks of Intel-GE Care Innovations LLC. Intel and the Intel corporate logo are trademarks of Intel Corporation in the United States
and/or other countries, used under license. GE and the GE Monogram are trademarks of General Electric Company in the United States
and/or other countries, used under license.
*All other third-party trademarks are the properties of their respective owners.
WHAT’S IN THE BOX
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
   	
  
  
WRISTBAND
  
The Wristband is waterproof and
  
designed to be worn at all times. It
  
  
senses motion and communicates
wirelessly with the Clip and the Dock.
CLIP
DOCK
The Clip lives on the Dock at home and
is worn or carried when out. It utilizes
the latest location and communication
technology to talk to the systems.
The Dock charges the devices
and communicates wirelessly with
them, displaying Clip and Wristband
battery charge levels and helping
find a lost Clip.
  
INTRODUCTION
WELCOME TO LINK–MOBILE
Care Innovations created Link–Mobile to help people
summon and receive help within the early minutes after a
life-threatening event like a stroke, car accident, heart attack
or fall. Timely response can mean recovering faster and
suffering less severe complications.
™
Link–Mobile pairs a cellular Communications Clip to a discreet
Wristband. The Wristband, which may be comfortably worn
day and night, can be set to manually or automatically trigger
a notification to be sent to friends, neighbors, and loved
ones or directly to our 24-hour a day Emergency Response
Center. The Communications Clip is a pocket-sized device,
so it is easy to take along when you leave home. Carry it in
a purse, wear it on a belt, or clip it to a car’s lap seat belt
when driving. In the event of an incident, your notification,
along with your location, will be sent automatically to the
Emergency Response Center, and a text message and
email will be sent to listed Alert contacts, enabling the
Communications Clip to receive calls.
  
In addition to being ready to request help in an emergency,
Wearers can view their daily activity and set personal goals
to encourage healthful movement and other activities.
Immediate access to help minimizes the concern of not
being able to reach out in an emergency.
IN THIS GUIDE
  
BEFORE YOU START
Initial Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Activating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Fitting the Wristband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Testing Communication Between the Wristband
and the Communications Clip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
  
Testing Communication Between the Clip and
the Mobile Phone Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
USING LINK–MOBILE
Using the Lanyard and Key Ring . . . . . . . . . . . . . . . . . . . . . . . . . . .11
The Key Ring Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Attach to Your Key Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Using Link–Mobile to Send an Alert for Help . . . . . . . . . . . . . . . . . .11
Manual Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Types of Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cancelling an Automatic Fall Alert . . . . . . . . . . . . . . . . 14
Types of Service Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Finding Your Communications Clip . . . . . . . . . . . . . . . 18
Night Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Leaving Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Flight Mode and Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Link–Mobile Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting up Emergency Contacts . . . . . . . . . . . . . . . . .
How to Set up Users . . . . . . . . . . . . . . . . . . . . . . . . . .
Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Airline Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disable Auto Fall Alert . . . . . . . . . . . . . . . . . . . . . . . . .
Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
20
20
21
21
22
22
22
22
Using Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
  
ADDITIONAL INFORMATION
Link–Mobile Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . 23
Link–Mobile Dashboard Troubleshooting Guide . . . . . . . . . . . . . . 29
Safety/Regulatory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
LED and Vibration Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
  
  
  
  
YOU ST
INITIAL SET-UP
  
Prior to using your Link–Mobile system for the first time, it
is important to charge all components fully. This will take
approximately three hours.
To charge the system, plug one end of the white charging
cable into the Dock, and insert the other end of the cable
into the AC power adaptor. Plug the AC power adaptor into
an electrical outlet.
To charge the components of your Link–Mobile system, first
place the Wristband on the charging Dock, then place the
Communications Clip on the charging Dock, as shown in
the photo. The LEDs in the Wristband and Communications
Clip will briefly light green when properly seated.
When you are at home, the Clip can be left on the Dock
and will always be charging. The Night Mode button on the
Dock allows you to dim the LEDs at night. Should the Clip
be misplaced while in the range of the Dock, pressing the
Find Clip button on the dock will cause the Clip to send out
  
Dock LEDs show Clip and
Wristband battery charge
levels even when not on
Dock.
Wristband and Clip LEDs
will briefly light green when
properly seated, blink green
while charging, then be solid
green when fully charged.
  
  
  
YOU ST
a locator tone. There is a battery level indicator on the Dock
in front of each component’s charging slot. The battery icons
on the Dock show how much charge your components have,
even when the components are not attached.
All battery level indicator bars will be green and will no
longer roll when the system is fully charged.
ACTIVATING
The Night Mode button (crescent moon)
turns off LEDs on Dock to help dim your
room (This does not disable LEDs on
the Clip and Wristband).
  
To set up your Link–Mobile profile, go to www.Link-Mobile.com
or call our Customer Care center at 855-885-CARE (2273).
Online Set-Up: If you ordered directly from Care innovations,
your device has already been assigned to you when it shipped.
To complete your profile online, you will need the password,
which was emailed to you. Log in, and then call Customer Care
to learn about and test your system.
Phone Set-Up: Call Customer Care and a representative
will walk you through the set-up steps including fully testing
your system. You must confirm the unique Set ID, which is
located on the bottom of your charging Dock.
  
  
  
YOU ST
FITTING THE WRISTBAND
The waterproof Wristband is so comfortable it can be worn
around the clock, even when you sleep. To get the most
comfortable and stylish fit, you can customize its size.
Before fitting your Wristband, you will need to have the
following items available to you: scissors, Phillips head
screwdriver, and pencil or pen. Begin by cutting the paper
ruler from the bottom of the Quick Start Guide.
CAUTION: Before cutting the Wristband, confirm that it
works by completing your initial set-up and testing with the
Customer Care call center.
1. To get a measurement for the size of your Wristband,
wrap the paper ruler around your wrist and note the inch
measurement that best indicates a loose, comfortable
fit. Your Wristband should fit snugly enough so you feel
the vibrations when the alert is activated without having
it feel too tight. Because your wrist size can fluctuate
throughout the day due to changes in temperature, your
circulation, and the medications you take, you need to
experiment a bit.
  
  
CLOS E
  
  
  
  
  
OPEN
MARK
  
  
YOU ST
2. Set the paper ruler on a flat surface and place the
Wristband next to it. Ensure that the center of the
Wristband is aligned with the middle of your paper ruler
measurement. Mark both ends of your measurement
onto the Wristband (using a pen or pencil) to indicate
where you will need to cut.
3. To best customize the fit of your Wristband, cut just a little
off each end at first and wear it at least twenty-four hours.
Remember, if it’s too big, you can always trim it shorter,
but you can’t add length back.
5. Once you have determined the right fit for you, press
down the locking tabs on the clasps until they tightly
bite into the Wristband. (You may use a screwdriver as
leverage for this step.)
6. The two metal clasps on the Wristband connect
magnetically. To undo it, apply light pressure on either of
the dots and lift/twist upward on the edge without a dot.
4. Fit a clasp onto each end of the Wristband strap with the
plain side facing outwards. While you’re experimenting
with the fit, simply attach the silver clasps without
pressing down on the locking tabs.
  
  
  
YOU ST
TESTING COMMUNICATION BETWEEN THE
WRISTBAND AND THE COMMUNICATIONS CLIP
TESTING COMMUNICATION BETWEEN THE CLIP
AND THE MOBILE PHONE NETWORK
For proper operation, your Wristband needs to be in range
of the Communications Clip. This works best at distances
less than 150 feet in open air, but this range can diminish
based on obstacles such as
walls, doors, construction
materials, and other
electronic systems.
The Link–Mobile Communications Clip needs
a cellular network signal to operate properly.
To test cellular network strength, press and
hold either button on the Clip for one second
or until a short and long vibration pulse can be felt.
To test if the Wristband is in range of the
Clip, press and hold one button (either) on
the Wristband for one second.
If you are within range of the
Communications Clip, the Wristband will vibrate once and
the LED will flash green three times. If the Wristband is too
far from the Clip, the Wristband LED will flash red and an
Alert will be sent to your emergency contacts. If the LED
flashes red when in close proximity to the Clip, refer to the
Troubleshooting Section for resolution.
10
  
Within a few seconds, the LED will flash green where the
number of flashes indicates relative cellular signal strength:
• Three flashes: strong signal
• Two flashes: average signal
• One flash: weak, but usable signal
• If the LED flashes red, refer to the Troubleshooting
  
Section.
USING THE LANYARD AND KEY RING
There are two methods for attaching the lanyard:
A) looping the lanyard connector thread through the
Clip’s top peg and B) using the quick attach Accessory
  
  
USING
Plate.
A) To use the
Communications
Clip’s peg, loop the
lanyard line around
the peg and back over itself as shown.
To wear the Clip via the lanyard, attach the black plastic
connector looped through the Clip directly to the connector
on the lanyard.
  
  
  
  
  
  
Communications Clip when leaving home, even if you don’t
actually attach the Clip to the Accessory Plate!)
ATTACH TO YOUR KEY RING
B) To attach your keys to the Communications Clip, simply
pinch the Clip open and insert the Accessory Plate, tab first.
When you return from your outdoor adventure, remove the
Accessory Plate from the Clip and place the Clip back on
the Dock to charge.
  
Clip together
USING LINK–MOBILE TO SEND
AN ALERT FOR HELP
This black connector can also be used to attach the key ring
to the Communications Clip.
Link–Mobile can send an Alert for help
in two ways:
THE KEY RING CLIP
• Manual — The Wearer intentionally
Attach the white Accessory Plate your key ring. (HINT:
This bright white plate acts as a great reminder to grab the
pinches the Wristband or Clip buttons
to request help
11
  
  
  
  
USING
• Automatic — The Link–Mobile Wristband senses a
possible fall
MANUAL ALERT
You can send a request for help by squeezing both buttons
at the same time on either the Communications Clip or
the Wristband until they device vibrates and the LED
flashes blue. In acknowledgement of your request, both
the Clip and Wristband vibrate and the LED pulses blue
continuously. The Clip sends an Alert signal to the Help
Center computers. Depending on your service plan
(Personal, Personal with Escalation or Professional), this
Alert signal either:
1. Sends an SMS* and email to your designated Alert
contacts — (Personal)
2. Sends an SMS and email to your designated emergency
contacts and then waits four minutes for an
acknowledgement** before escalating to the Emergency
Response Center — (Personal with Professional Escalation)
12
3. Directly alerts the Emergency Response Center of your
need for assistance — (Professional)
* When your emergency contact receives this SMS, message rates
may apply.
** Acknowledgments are performed by emergency contacts who
follow a link in the SMS or Alert email within the time allowed.
  
Personal
Personal with
Professional
Professional Escalation
  
  
USING
TYPES OF ALERTS
Your Link–Mobile system sends Alerts when the Wearer
manually requests help by squeezing the buttons on the
Wristband or Clip or when the Wristband senses
movement indicative of a fall.	
  When calling the Emergency
Response Center the following message will be spoken
from the Clip “For proper use, hold your Clip up in front of
you.”
Clip or Wristband Alert — When the Emergency
Response Center Agent sees an Alert, the Agent will call
the Wearer via the Clip to ascertain their needs and then
seek to arrange the appropriate assistance. Per the
Wearer’s predefined sequence, emergency contacts will
be notified by phone. If help is needed from local
emergency service providers (police, ambulance, fire,
EMT), the Agent will contact them on behalf of the Wearer.
If the Emergency Response Center Agent cannot make
contact with or hear the Wearer, a call will be made to the
emergency contacts in the order listed in the Wearer’s
profile. When the call to the Communications Clip has
ended, the Link–Mobile Communications Clip will
automatically be reset by the Help Center computers, ready
to work again when needed. A tone on the Clip will indicate
the voice communications session has ended.
Automatic Fall Alert — If the Wristband detects an
event such as an abrupt shock or rapid change in
acceleration, the Link–Mobile system is designed to
interpret this as a potential fall. Both the Wristband and the
Clip will vibrate and the LED on both will flash blue
continuously.
If in range, the Wristband will send an Alert to the
Communications Clip, which then sends an Alert signal to
the Help Center computers over the cellular network.
13
  
  
  
USING
Depending on your service plan, this Alert signal triggers
one of three actions:
2. NOTE: As a safety feature to protect a confused Wearer,
if both buttons are squeezed three or more times within
thirty seconds, the Alert cannot be cancelled and will be
sent to the Help Center computers. This will be treated as
an Alert and, depending on your service plan, predefined
response actions will follow.
1. An SMS and email are sent to your designated
emergency contacts
2. An SMS and email are sent to your designated
emergency contacts. If no acknowledgment** is received,
the Emergency Response Center is contacted.
3. The Emergency Response Center is directly alerted of
your need for assistance
In addition, Link–Mobile can trigger an Alert to be sent to
emergency contacts (SMS and email notifications) on other
monitored events including:
** Acknowledgments are performed by emergency contacts who
follow a link in the SMS or Alert email within the time allowed.
Cancelling an Automatic Fall Alert
1. If an Alert is triggered accidentally, it can be cancelled
before the Alert signal is sent to the Help Center
computers. To cancel an Alert, within 20 seconds,
squeeze and hold both buttons on either the Clip or the
Wristband until the LED on both units briefly flashes
green and then goes out.
14
  
Low Battery — If Clip or Wristband battery levels are too
low, the LED on the respective device will flash amber
intermittently until the unit is placed on the Dock and
battery levels recover. NOTE: Please allow three hours
for a full charge.
Out of Range — If the Clip cannot communicate with the
cellular network or the Wristband cannot communicate
with the Clip, the LED on the respective device will pulse
red twice every five seconds. The red flashing LED will
go out when communications are restored.
  
  
  
USING
Activity — If the activity measured by the Wristband is
either above or below a threshold set in the Link–Mobile
Dashboard, an Alert is sent. No indication of this Alert is
portrayed on the Wristband or Clip.
Zone — If the Communications Clip enters a restricted
map area or leaves a safe map area outside designated
hours, an Alert is sent. No indication of this Alert is
portrayed on the Wristband or Clip.
TYPES OF SERVICE PLANS
Personal — All Alerts, including Panic and Fall, are sent
only to emergency contacts (friends/family/neighbors), as
defined in the Wearer’s profile.
Personal with Professional Escalation — Clip and
Wristband Alerts are sent to emergency contacts AND
will roll to the Emergency Response Center if not
acknowledged, within four minutes, by a click on the link
contained in the SMS/Email. After the Emergency Response
Center Agent acts, an email will be sent to all emergency
contacts summarizing the actions taken (after-incident
report). All other non-emergency Alerts are sent directly to
emergency contacts only. NOTE: The links in
the email and SMS are active for sixty minutes, after which
they expire.
  
Professional — Clip and Wristband Alerts are sent
directly to the Emergency Response Center. An email is
sent to all emergency contacts summarizing the actions
taken (after- incident report). All other non-emergency Alerts
are sent directly to emergency contacts only.
Professional Plus — This service plan includes all the
features of the Professional plan, plus advanced
functionality and enhanced alert monitoring and reporting.
Contact Customer Service for more information about this
service plan.
15
  
USING
  
  
Service Plan/
Alert Type
Personal
Personal with Escalation
to Professional
Professional
Emergency Alerts
Clip Alert
Alert to emergency
contacts.
Alert to emergency contacts.
Unacknowledged roll to
Emergency Response Center.
After-incident email to emergency
contacts.
Notification directly to Emergency
Response Center. Emergency Response
Center calls Wearer and emergency
contacts in sequence. After-incident email
to emergency contacts.
Wristband Alert
Alert to emergency
contacts.
Alert to emergency contacts.
Unacknowledged roll to
Emergency Response Center.
After-incident email to emergency
contacts.
Notification directly to Emergency
Response Center. Emergency Response
Center calls Wearer and emergency
contacts in sequence. After-incident email
to emergency contacts.
Wristband Fall
Alert to emergency
contacts.
Alert to emergency contacts.
Unacknowledged roll to
Emergency Response Center.
After-incident email to emergency
contacts.
Notification directly to Emergency
Response Center. Emergency Response
Center calls Wearer and emergency
contacts in sequence. After-incident email
to emergency contacts.
16
  
USING
  
  
Service Plan/
Alert Type
Personal
Personal with Escalation
to Professional
Low Battery (Clip
and Wristband)
Alert to emergency
contacts only.
Alert to emergency contacts only.
This Alert does not escalate.
Monitoring through escalation available
with Professional Plus.
Wristband Out of
Range
Alert to emergency
contacts only.
Alert to emergency contacts only.
This Alert does not escalate.
Monitoring through escalation available
with Professional Plus.
No Cell Signal
Alert to emergency
contacts only.
Alert to emergency contacts only.
This Alert does not escalate.
Monitoring through escalation available
with Professional Plus.
Activity Alert
(hi or low)
Alert to emergency
contacts only.
Alert to emergency contacts only.
This Alert does not escalate.
Monitoring through escalation available
with Professional Plus.
Zone
(enter or exit)
Alert to emergency
contacts only.
Alert to emergency contacts only.
This Alert does not escalate.
Monitoring through escalation available
with Professional Plus.
Professional
Informational Alerts
17
  
  
  
  
USING
USING THE DOCK
Finding your Communications Clip
If you have misplaced your Communications Clip, press the
Find Clip button on the Dock. The battery charge indicator
LED bars will roll to indicate that a locate signal has been
sent. Provided the Clip is in range of the Dock, your Clip
will beep continuously. Cancel the Find Clip feature by
pinching both buttons on the Clip or pressing the find
button again.
18
Night Mode
The battery charge indicator LEDs on your Dock can be
turned off by pressing the Night Mode button on the Dock.
To exit Night Mode and see the charge indications, press
the Night Mode button again.
  
Leaving Home
Initial testing with the Emergency Response Center will help
you determine if you can leave your Communications Clip on
the Dock while you wear the Wristband around the house.
Since the Link–Mobile Wristband needs to be in
communication with the Communications Clip to work, you
will need to remember to take your Clip with you when you
leave home. If you forget your Communications Clip, your
Wristband LED will flash red and the Clip will send an SMS
or email to your phone (if you add yourself as an emergency
contact) and an Alert to your emergency contacts. Attaching
the white Accessory Plate to your house keys can be a
helpful reminder to bring your Clip with you when leaving
home.
  
  
  
  
USING
FLIGHT MODE AND ALERTS
Your devices can be placed in a standby mode, designed to
meet FAA requirements for turning off cellular devices during
aircraft travel. To enter Flight Mode, press a single button on
first the Clip then the Wristband five times in a row. Each
press will be accompanied by a brief vibration pulse. To
signal you have successfully set the device in Flight Mode,
the LED on the unit will blink purple.
To exit Flight Mode, return to the Dock or pinch both
buttons.
one may visit www.Link-Mobile.com. NOTE: On your first
use, click on the Profile icon to add telephone details and
select your own password. Click update when done. Your
Link–Mobile system is activated and assigned to the Wearer
identified at the time of purchase. The Dashboard Manager
is able to use these Icons:
Create a list of Users who are granted access to
the Dashboard (restricting what users can see
and what they may change).
  
Flight Mode can also be initiated from the Flight Mode icon
within the Wearer section of the Link–Mobile Dashboard.
LINK–MOBILE DASHBOARD
The Link–Mobile Dashboard provides anytime access to
defining a host of parameters for your Link–Mobile system
use. To provide access to the Dashboard, Care Innovations
sends a hyperlink to the original purchaser’s (called the
Dashboard Manager) email as part of the welcome email or
  
Locate — a Wearer’s Clip on a street and
satellite map to see current and past locations,
routes taken, battery level and charging status.
Notifications — See a history of Alerts
including GSM and GPS strength and
charging status.
19
  
USING
  
  
  
contact times, and one may configure which Alert
notifications each emergency contact will receive, including
when (day/time) and how (phone/SMS/email) they will
receive them.
Zones — Define safe and unsafe locations by
drawing on a map. Define expected day and
times for each given location.
The order in which emergency contacts are contacted by
the Emergency Response Center is defined by dragging
them into an order and clicking update order.
  
  
  
  
Contacts — Define who should be notified in the
event the Wearer needs help (including which
Alerts, what day, what time of day and method by
which they are to be notified).
Activity — Observe activity levels. Define bed
time, wake time, and low and high level Alerts
based on activity level.
How to Set up Users
Setting up Emergency Contacts
Log in at www.Link-Mobile.com, select the
Contacts icon. You can add names and contact
details (phone, SMS, email). From within the
Wearer section, one may assign Alert Contacts
to a Wearer by clicking the Alert Contacts icon. In this
section, one may also indicate relationship, availability and
20
  
Log in at www.Link-Mobile.com, select the
Users icon. One may grant viewing permissions
and invite other users to see select Wearer
information or respond to a Wearer’s request
for help.
Activity
Log in at www.Link-Mobile.com, select the
Wearer icon, and then click on the Activity icon
to see activity levels. Users may review activity
  
USING
levels and set up Alert notifications levels for unusually high
or low levels of activity. One may filter this list to view activity
by a date range and drill into hourly by clicking on the bar.
  
  
Locate
Log in at www.Link-Mobile.com, select the
Wearer icon, and then click on the Locate icon.
One may filter for a given date range of historic
locations. From here, one may also make a
request for the system to see current location by selecting
Locate Now. If you are having trouble locating the
Communications Clip, refer to the Troubleshooting section of
this manual. Status of the Clip and Wristband battery level
can be seen. The key to visualizing where the Wearer and
Clip have ventured is selecting the date range and changing
the “per page” view to a large enough figure to capture your
desired date range. Up to six months of data can be
retrieved. Select the map type (street, satellite, hybrid) by
checking the blue plus sign in the upper right section of the
map. Zoom in or out until you can see your desired
geography. One may remove multiple GPS signals by
selecting “significant only”.
Zones
Log in at www.Link-Mobile.com, select the
Wearer icon, and then click on the Zone icon.
Clicking on Add a Zone allows users to
graphically depict Safe and Unsafe areas. By
defining a zone, you can then set up a Notification to be sent
to emergency contacts should a Wearer leave an area or not
enter an area by a given time. Alerts, based on day and time
of day, can be defined for entering or leaving these zones.
Start by naming your zone and entering a starting street
address. Select the map type (street, satellite, hybrid) by
checking the blue plus sign in the upper right section of the
map. Zoom in or out until you can see your desired
21
  
USING
geography. Click on the map to establish a starting point for
a shape which will surround your area of interest, and
continue to move the cursor around in a shape which
defines your zone. Up to eight outline points may be
defined. End defining your shape by double clicking. Define
the type of zone (Safe — an area where a user is expected
to be or Unsafe — an area where a user is not allowed to
enter) and when Alerts should be sent, based on day, time,
and location within or outside of these zones.
  
  
Notifications
Log in at www.Link-Mobile.com, select the
Wearer icon, and then click on the
Notifications icon. Here you will find a list of
communications received from Link–Mobile
and sent to the Help Center computers. One may filter this
list to find particular notifications by type or date range. The
status of battery charge and cellular and GPS signal
strengths are also shown.
22
Airline Mode
From Wearer account summary, toggle this button. Must return
the device to the Dock or pinch buttons to reawaken.
  
Disable Auto Fall Alert
If you are experiencing frequent false alerts, Contact Customer
Care to adjust or even disable your auto fall alert settings.
  
UPDATES
  
Link–Mobile is designed to stay current by receiving software
updates, including enhancements and corrections “over the
air.” These updates will take place in the background and will
not interfere with ability to send alerts. When an update is
completed, the user will notice a short LED sequence as
each unit restarts.
USING HELP
For the most current information about your Link–Mobile
system, click on the help icon, located near your logon
name. You will find updates to this manual, helpful videos,
best practices, tips and ideas to improve your Link–Mobile
experience.
  
TION
  
  
GUIDE
Symptom
Items to Check
You Should See
Resolution
Link–Mobile
is not
working
Is there power to
charging Dock?
Do the Dock LEDs light up when
plugged in? Should be plugged into a
known working outlet, not controlled
by a light switch.
Remove A/C adaptor from wall plug,
remove cord from adaptor. Replug
cord and adaptor. Verify LEDs light up
briefly on the Dock.
  
Is the device charged?
Do any of the LEDs light up (Clip,
Wristband) when placed on the Dock?
See LED matrix. Red indicates charge
is needed. Contact Customer Care.
  
Are you properly placing
devices on charging
Dock?
Verify that when seated, the device
LED turns green for five seconds then
flashes to indicate charging.
If LED is any color other than Green,
contact Customer Care.
  
WARNING: This
troubleshooting step
may trigger your
emergency contacts
or the Emergency
Response Center to
see an Alert and
contact you.
Pinch buttons. Confirm both
Wristband and Communications Clip
vibrate and LEDs flash blue.
If connected to the Emergency
Response Center, report this was
a test.
If devices do not vibrate nor does the
LED flash, contact Customer Care.
23
  
TION
  
  
Symptom
Items to Check
You Should See
Resolution
Device LEDs
light, but not
Dock LEDs
Have the LEDs on the
Dock been put into
sleep mode?
Confirm LEDs on Clip and Wristband
light green when placed on Dock.
Press LED Sleep button on Dock
twice (like a door bell).
Dock LEDs
light briefly,
but then
immediately
go back out…
Has power to the Dock
been interrupted?
1. Remove devices from Dock.
2. Unplug A/C adaptor from wall.
3. Unplug cord from A/C adaptor and Dock.
4. Wait ten seconds.
5. Plug cord into A/C adaptor and Dock, making sure they connect tightly.
6. Plug in A/C Adaptor.
7. First, replace Wristband on Dock until Dock LEDs light up.
8. Then, replace the Clip.
9. LEDs on Dock should now work. If not, contact Customer Care.
Excessive Notifications sent to Emergency Contacts
Excess Panic
Alerts
24
  
These notifications come when
the Wearer squeezes the buttons
either on the Wristband or the
Communications Clip.
Be sure the Wearer is familiar with
how to cancel erroneous requests.
(Pinch both buttons again)
  
TION
  
  
Symptom
Items to Check
You Should See
Resolution
Excess Auto
Fall Alerts
Consider changing
from wearing on wrist of
“dominant” hand to the
other hand.
Consider disabling Auto Alert by calling If you still have questions, contact
the Emergency Response Center or
Customer Care.
visiting www.Link-Mobile.com.
Excess Low
Battery Alerts
NOTE: Batteries in the
Wristband and
Communications Clip
are lithium ion type
and do not suffer from
“memory” problems
typical in previous
rechargeable battery
technologies. Wearers
do not need to allow
devices to periodically
discharge in order to
extend recharge life.
Both the Wristband and
Communications Clip will indicate
to the Wearer when they need
recharging via the LED on the device,
the LEDs on the charging Dock, and
by sending an SMS/email to those
whose profile indicates they should
receive such notices.
To reduce the number of notices about
battery, instruct the Wearer to return
the devices to the charging Dock
when the LEDs on the Dock indicate a
recharge is required.
If you still have questions or believe
battery life is too short, contact
Customer Care.
Expected life after a full charge is
three days for the Communications
Clip and seven days for the
Wristband. Please allow devices
to remain on the charging Dock for
at least three hours to obtain a full
charge.
25
  
TION
  
  
Symptom
Items to Check
You Should See
Resolution
Zone Alerts
The Communications
Clip generates an
Alert based on
parameters defined
by the Dashboard
manager, who defines
a geographic area from
which the Wearer exits
(Safe zone) or enters
(Unsafe zone).
In ideal conditions, the GPS signal
received by the Communications
Clip can indicate a location within
three meters of actual location.
Areas with tall buildings or placing
the Communications Clip in an area
with an obstructed view of the sky
can result in the device mistakenly
reporting a location at the far edge of
device accuracy, often more than 300
meters from its actual location.
To reduce the number of notices about
zones, be sure that the zone has
been drawn large enough to account
for occasional stray GPS signals.
For help drawing, see demonstration
video on
www.Link-Mobile.com under Help.
26
If you still have questions or need help
creating zones, contact Customer
Care.
  
TION
  
  
Symptom
Items to Check
You Should See
Resolution
Out of Range
Alerts
The radio link between
the Communications
Clip and the Wristband
can be reliably
maintained at distances
of up to 150 feet in clear
space.
A range test can be performed at any
time by placing the Communications
Clip on the Dock in the desired
recharging location and pressing
one side of the Wristband button. Do
this while wandering around the living
space. A green LED on the Wristband
indicates a completed connection with
the Communications Clip. The
number of flashes (one to three)
indicates signal strength where three
is the strongest. A red LED indicates
the Wristband is no longer
communicating with the Clip.
To reduce the number of notifications
about the Wristband being out of
range, the Wearer should carry the
Communications Clip when they
expect to move beyond the range that
can reliably maintain a connection.
A home’s construction
materials and
interference from other
devices can reduce the
distance the Wristband
can travel from the
Communications
Clip and still retain a
connection.
If you still have questions, contact
Customer Care.
A break in the
connection is reported
on the Wristband by a
red LED.
27
  
TION
  
  
Symptom
Items to Check
You Should See
No Comms
Alerts
The Communications
Clip requires a cellular
signal to send its
information to the
Emergency Response
Center.
Atmospheric conditions, a home’s
construction materials and
interference from other devices
can reduce the signal transmission
between the Communications Clip
and cell towers.
Since cellular reception can vary from
location to location, the Wearer will
receive notice via a red LED on the
Clip approx.. five minutes after cellular
signal is lost. Emergency contacts can
be configured to receive an alert after
30 minutes of no cellular signal.
28
Resolution
Be aware that the ability to notify
emergency contacts in the event of a
panic or fall is not possible when the
Communications Clip is not receiving
a cellular signal.
If you still have questions, contact
Customer Care.
  
TION
GUIDE
  
  
Symptom
Items to Check
You Should See
Resolution
Link–Mobile
Dashboard is
not available
The web address is
https://www.Link-Mobile.com
You should see a prompt for user
Contact Customer Care. Proof
name (email address) and password. of identify and purchase will be
You can select Forgotten your
required.
Password to have a new password
sent to the email address of the
Dashboard Manager.
Receiving
Excessive Zone
Alerts
The size of the zone should
be slightly larger than the
expected travel range of the
Wearer.
You should draw the zone so that
there is space around the area you
wish to be alerted should the
Wearer enter or exit during the
days and times specified.
To reduce the number of notices
about zone, be sure that the zone
has been drawn large enough to
account for occasional stray GPS
signals. For help drawing, see
demonstration video on
www.Link-Mobile.com under
Help.
If you need help creating zones,
contact Customer Care.
29
  
TION
  
  
Symptom
Items to Check
You Should See
Resolution
Location is not
updating
Being inside large structures
(shopping malls) or
surrounded by tall buildings
may obstruct a view of the
sky. This can result in the
device not updating location.
You should see the last location
where the Communications Clip
had a view of the sky. The last
known location will be indicated
on the map by a red dot. Clicking
on highlight location will show
details about the date and time this
location was recorded.
To refresh a location, click on the
Locate icon, then the Update
Location button. This sends a
signal to the Communications
Clip and requests an update.
If you need help using Locate,
contact Customer Care.
Activity not
showing activity
The Wristband is the device
that monitors and reports
activity.
You should see activity bars in blue
for daytime activity and green for
nighttime activity. One may drill
down to hourly by selecting the bar
chart and clicking.
Check the Day time (expected
rising time) and Night time
(expected bedtime) settings.
Click Set before leaving the
page.
30
  
TION
  
  
Symptom
Items to Check
You Should See
Resolution
Emergency
contacts
receiving/not
receiving Alerts
The Alert Contacts icon
will show which contacts
are associated with the
Wearer. See the notification
parameters, such as type of
Alert, day and time to send
Alerts.
You should see both a valid email
address and SMS #. NOTE: The
SMS number must be capable of
receiving text messages.
Update the contact information,
time and date, and Alert types
to be recorded. Be sure to click
Update before leaving the page.
If you need help using Alert
Contacts, contact Customer
Care.
Other Users
unable to see
features
Which privileges users are
granted is defined by the
Dashboard Manager who
sets up User accounts.
  
  
31
  
  
  
TION
SAFETY INFORMATION
6. Adjust only those controls that are covered by the
operating instructions. Improper adjustment of other
controls may result in damage and will often
require extensive work to restore the product to
normal operation.
Read this information before using your device.
Installation Guidelines
1. Read and understand all instructions and save them for
future reference.
2. Follow all warnings and instructions marked on the
product.
3. Do not install charging Dock near a bathtub, sink or
shower.
4. Operate this device using only the AC power source
that is indicated on the marking label. If you are unsure
of the power supply to your home, consult with your
local power company.
5. Do not place this product on an unstable cart, stand or
table. This product may fall, causing serious damage to
the product.
32
7. Clean this product with a soft, damp cloth. Do not use
chemicals or cleaning agents to clean this device.
8. Use only the power supply that came with this unit.
Using other power supplies may damage the unit.
9. To avoid interference to nearby appliances, do not place
the Dock or Communications Clip on or near a TV,
microwave oven, or VCR.
  
  
  
  
  
TION
Safety Information for Your Device
Driving safety
Talking on the Communications Clip while driving can
distract the driver, result in extreme danger and may be
illegal in some states. Remember, safety comes first. Check
the laws and regulations relating to use of the device in the
areas where you drive. Always obey them. If you must use
your device while driving, we recommend:
• Give full attention to driving. Driving safely is your first
responsibility.
• Pull off the road and park before making or answering a
call.
• Be aware, an air bag inflates with great force. DO NOT
place objects, including either installed or portable
wireless equipment, in the area over the air bag or in the
air bag deployment area. If in-vehicle wireless equipment
is improperly installed and the air bag inflates, serious
injury could result.
  
Electronic devices
Your mobile personal emergency response device is like a
cellular telephone. When it is ON, it receives and also sends
out radio frequency (RF) signals. Most modern electronic
equipment is shielded from RF energy. However, certain
electronic equipment may not be shielded against the RF
signals from your wireless device. Therefore, use of your
device must be restricted in certain situations such as those
listed below.
  
Pacemakers
The Health Industry Manufacturers Association
recommends that a minimum separation of six (6) inches
be maintained between a device and a pacemaker to
avoid potential interference with the pacemaker. These
recommendations are consistent with the independent
research and recommendations of Wireless Technology
Research. Never come closer than six (6) inches to a
person with a heart pacemaker implant when using your
device. Doing so could result in interference with the
function of the pacemaker. Persons with pacemakers:
33
  
TION
• ALWAYS keep the device more than six (6) inches from
your pacemaker when the device is turned on.
• Do not carry the device in a breast pocket or locate it on
the safety belt of your car near your pace maker.
• Use the ear opposite the pacemaker to minimize the
potential for interference.
• If you have any reason to suspect that interference is
taking place, remove the device from your immediate
area.
  
  
Important Safety Instructions
Follow these safety precautions when using your device to
reduce the risk of fire, electric shock, and injury to persons
or property:
1. Keep any openings of the Communications Clip
unblocked. Do not set the device or Dock on a heating
register or over a radiator. Insure that proper ventilation
is provided at the installation site.
34
2. Link–Mobile Wristband is water-proof (splash/rain
resistant) IP67 certified, so it offers water protection.
It can sustain temporary immersion in one meter
(39 inches) of water for up to thirty minutes, so you can
wear it while in the shower. However, it’s not suitable for
extended and continuous water submersion, such as
swimming, snorkeling or diving. Any misapplied usage
of the device in water submersion conditions may cause
permanent damage or may cause it to malfunction.
Range to the Dock and Communications Clip are
impacted when the Wristband is wet or under water.
3. Do not allow anything to rest on the charging Dock.
  
4. Place the A/C adaptor cable so that it will not be walked
on.
5. Never insert objects of any kind into the product slits, as
that may result in fire or shock.
6. Unplug the Dock from the wall outlet before cleaning.
  
  
  
TION
7. Do not disassemble this product. If service or repair
work is required, contact the Customer Care helpline
found in this User’s Guide.
8. Do not overload wall outlets and extension cords.
9. Avoid using during an electrical storm.
10. You may choose to use a surge protector to protect
the Dock.
11. Do not use this device to report a gas leak, especially if
you are in the vicinity of the gas line.
  
  
  
Charger
Charging safety
The A/C adaptor designed for this unit requires the use of a
standard 120 V AC power source for its operation.
• Never attempt to disassemble or repair the A/C adaptor.
• Never use the A/C adaptor if it has a damaged or worn
cable or plug.
• Always contact Customer Care if repair or replacement is
required.
• Never alter the cord or plug on your A/C adaptor. If the
plug will not fit into the available outlet, have a proper
outlet installed by a qualified electrician.
  
General Safety Precautions
Your device is a high quality piece of equipment. Before
operating, read all instructions and cautionary markings on
the product, battery and A/C adaptor. Failure to follow the
directions below could result in serious bodily injury and/
or property damage due to battery liquid leakage, fire or
rupture.
  
• DO NOT use or store this equipment in a place where it
will be exposed to high temperatures, such as near an
open flame or heat-emitting equipment.
35
  
  
TION
• DO NOT drop your device or subject it to severe shock.
When not using, return the Communications Clip to the
Dock to avoid possible damage due to mishandling.
• DO NOT expose this equipment to rain or spilled
beverages.
• DO NOT use unauthorized accessories.
• DO NOT disassemble the device or its accessories. If
service or repair is required, return unit to Care
Innovations. If unit is disassembled, the risk of electric
shock or fire may result.
  
  
  
FCC
This device complies with Part 15 of FCC Rules including
interference that may cause undesired operation. Operation
is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received.
36
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses,
and can radiate radio frequency energy. If not installed
and used in accordance with the instructions, it may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more
of the following measures:
  
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and
receiver.
– Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
  
  
  
  
  
  
  
TION
– Consult the dealer or an experienced radio / TV
technician for help.
Compliance with Other FCC Regulations
Operating procedures
Never violate any of the following Rules and Regulations
of the FCC when using your device. Such violations are
punishable by fine, imprisonment or both.
• Never use obscene, indecent, or profane language.
• Never use your device to send false distress signals.
• Never willfully or maliciously interfere with any other radio
communications.
• Never refuse to yield the line when informed that it is
needed for an Emergency Response. Also, never take
over a line by stating falsely that it is needed for an
emergency.
• Changes or modifications not expressly approved by
the party responsible compliance could void the user's
authority to operate the equipment”
• Never wiretap or otherwise intercept a phone call,
unless you have first obtained the consent of the parties
participating in the call.
• This equipment has been tested for compliance with
SAR limits for body worn configurations, the highest
reported SAR values are 1.410 W/kg for PCS1900 and
0.898 W/kg for GSM850 bands.
• Never make any anonymous calls to annoy, harass, or
molest other people.
  
• Never charge another account without authorization, to
avoid payment for service.
Intel GE Care Innovations™ Link-Mobile is designed and
manufactured in the UK by buddi* Ltd.
37
  
  
  
TION
LED AND VIBRATION CODES
Device LED Color
Meaning
Green
• Clip and Wristband — LED turns green for five seconds when successfully placed on Dock to
charge, flashes green while charging, then turns steady green on the Dock when fully charged
• When testing if Wristband is in range of Clip, Wristband flashes Green three times
• Clip flashes green 1-3 times to indicate successful GSM test – 1=low strength signal, 3= strong.
• Clip and Wristband LED flash green four times to signal successful canceling of an auto or
manual Alert
Amber
• Pulses periodically to indicate Low battery
Blue
• Clip and Wristband flashes upon manual button press
• Wristband and Clip flash blue upon auto fall detection
Red
•
•
•
•
Purple
• Blinks one a second when entering Airplane Mode, then extinguishes
• Return the Clip to the charging Dock to wake up from airplane Mode
38
Pulses periodically to indicate Wristband out of range of Clip more than five minutes
Clip pulses red if no GSM signal for more than five minutes
Wristband flashes red three times when test shows it is out of range of Clip
Clip flashes red three times when test shows it is out of range of GSM
  
TION
  
  
Vibration
• Wristband will vibrate four times on fall detection
• Clip and Wristband will vibrate four times if the other device is triggered (pinched), and once on
single button press when testing Wristband distance to Clip.
Button Presses
• Activate Alarm — Blue LED rapid flash four times and vibrate with four pulses
• Cancel Alarm — Green LED flash and vibrate four times with halting of continual pulses.
Tone from Clip
• Tones when Find Clip is triggered from Dock
• Ring repeating — Call connection will begin. Pinch to hang up.
• Tone at end of call. The caller has hung up and disconnected the call to the Clip.
LEDs on Dock
•
•
•
•
•
Rapid flashing red LED – Very Low Battery
2 red LEDs – Low Battery
3-4 amber LEDs – Below half charge
5-8 green LEDs – Between half and full charge
Rolling left and right single LED – FIND CLIP initiated
39
  
  
  
TION
CONTACT INFORMATION
Our Customer Care team can help address any questions or concerns that you have with your system. Please contact your
Care Innovations Customer Care representative at (855) 885-CARE (2273).
Please note, due to concerns with your privacy, we cannot accept email requests for new service, returns, changes in
emergency contact or Wearer contact information, or lock box code changes.
If you need help with
Phone Number
Hours
• Placing New Orders
(800) 930-1137
24/7
•
•
•
•
•
•
(855) 885-CARE (2273)
24/7
8:00am- 5:00pm Pacific Time
(Monday - Friday)
Technical Support
Shipping Status
Return Requests
Setting up new equipment
Initial or periodic testing
Updating Wearer or contact information
  
supportlink@careinnovations.com
To return your Link–Mobile system, an RMA# must be obtained from our customer service staff by calling (855) 885-CARE (2273).
An RMA# is required for ALL returns. Merchandise must be returned within fifteen days of the issuance of the RMA#, at which time
the RMA# expires. RMA#s are non-renewable. Full refunds require return of all components in original packaging.
For the very latest documentation, visit http://help.Link-Mobile.com
40
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
TION
  
11/14 DHF-7712
41
  

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