Buick 2003 Century Warranty Guide

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IMPORTANT:

This booklet contains important information about the vehicle’s warranty coverage. It also explains

owner assistance information and GM’s participation in an alternative dispute resolution program.

Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed.

Be sure to keep it with your vehicle when you sell it so future owners will have the information.

Owner’s Name

Street Address

City & State

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

Have you purchased the Genuine GM Protection Plan?

The GM Protection Plan may be purchased within

specific time/mileage limitations. See the information

request form in the back of this booklet. Remember,

if the service contract you are considering for purchase

does not have the GM Protection Plan emblem shown

above on it, then it is not the Genuine GM Protection

Plan from General Motors.

© 06/07/02 Buick Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS,

GM, BUICK, and the BUICK emblem are registered trademarks of General Motors Corporation.

Part No. 25735902 A First Edition

An Important Message to Buick Owners... ............1

Buick’s Commitment to You ................................1

Vehicle Operation and Care ................................1

Maintenance Records ........................................1

Owner Assistance .............................................1

GM Participation in an Alternative Dispute

Resolution Program ........................................1

Warranty Coverage at a Glance ...........................2

General Motors Corporation New Vehicle

Limited Warranty .............................................3

What Is Covered ...............................................3

What Is Not Covered .........................................5

Things You Should Know About the New

Vehicle Limited Warranty .................................7

Warranty Repairs — Component Exchanges .........7

Warranty Repairs — Recycled Materials ...............7

Tire Service .....................................................7

After–Manufacture “Rustproofing” .........................7

Paint, Trim and Appearance Items .......................8

Chemical Paint Spotting .....................................8

Warranty Coverage — Extensions .......................8

Warranty Service — United States and Canada ........9

Touring Owner Service — Foreign Countries .........9

Warranty Service — Foreign Countries .................9

Original Equipment Alterations ...........................10

Recreation Vehicle and Special Body or

Equipment Alterations ...................................10

Pre-Delivery Service ........................................10

Production Changes .........................................10

Emission Control Systems Warranties ................11

What is Covered .............................................11

1. Federal Emission Control Warranty .................11

2. California Emission Control Warranty ..............12

Owner’s Warranty Responsibilities: .....................14

3. Emission Warranty Parts List .........................14

4. Things You Should Know About the

Emission Control Systems Warranties .............19

2003 Buick Warranty and Owner Assistance Information

Owner Assistance .............................................21

Customer Satisfaction Procedure .......................21

Assistance For Text Telephone (TTY) Users .......23

Buick Roadside Assistance ...............................23

Buick Courtesy Transportation ...........................23

State Warranty Enforcement Laws .....................23

Warranty Information for California Only ................24

Special Policy Adjustment Programs Beyond

the Warranty Period .....................................25

Customer Assistance Offices .............................25

2003 Buick Warranty and Owner Assistance Information

An Important Message to Buick Owners...

Buick’s Commitment to You

We are committed to assure your satisfaction with your

new Buick.

Your Buick dealer also wants you to be completely

satisfied and invites you to return for all your service

needs both during and after the warranty period.

Vehicle Operation and Care

Considering the investment you have made in your

Buick, we know you will want to operate and maintain it

properly. We urge you to follow the maintenance

instructions contained in your owner’s manual.

If you have questions on how to keep your Buick in

good working condition, see your Buick dealer, the place

many Buick customers choose to have their

maintenance work done. You can rely on your Buick

dealer to use the proper parts and repair practices.

Maintenance Records

Retain receipts covering performance of regular

maintenance. Receipts can be very important if a

question arises as to whether a malfunction is caused

by lack of maintenance or a defect in material or

workmanship.

A “Maintenance Record” is provided in the maintenance

schedule section of the owner’s manual for your

convenience in recording services performed.

Owner Assistance

Your Buick dealer is best equipped to provide all your

service needs. Should you ever encounter a problem

during or after the limited warranty period that is

not resolved, talk to a member of dealer management.

Under certain circumstances, General Motors and/or

GM dealers may provide assistance after the limited

warranty period has expired when the problem results

from a defect in material or workmanship. These

instances will be reviewed on a case by case basis. If

your problem has not been resolved to your satisfaction,

follow the “Customer Satisfaction Procedure” as

outlined under

Owner Assistance on page 21

.

We thank you for choosing a Buick.

GM Participation in an Alternative

Dispute Resolution Program

See the “Customer Satisfaction Procedure” under

Owner Assistance on page 21

for information on the

voluntary, non-binding Alternative Dispute Resolution

Program in which GM participates.

1

Warranty Coverage at a Glance

The 2003 warranty coverages are summarized below. Please read

General Motors Corporation New Vehicle Limited

Warranty on page 3

,

Things You Should Know About the New Vehicle Limited Warranty on page 7

, and

Emission

Control Systems Warranties on page 11

for complete details.

2

General Motors Corporation New Vehicle Limited Warranty

General Motors Corporation will provide for repairs to

the vehicle during the warranty period in accordance

with the following terms, conditions and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehicles registered in the United

States and normally operated in the United States or

Canada, and is provided to the original and any

subsequent owner’s of the vehicle during the warranty

period.

Repairs Covered

The warranty covers repairs to correct any vehicle

defect related to materials or workmanship occurring

during the warranty period. Needed repairs will be

performed using new or remanufactured parts.

Warranty Period

The warranty period for all coverages begins on the

date the vehicle is first delivered or put in use and ends

at the expiration of the coverage period.

Bumper–to–Bumper Coverage

The complete vehicle is covered for 3 years or

36,000 miles, whichever comes first, except for other

coverages listed here under “What Is Covered” and

those items listed under “What Is Not Covered” later in

this section.

Accessory Coverages

All GM accessories sold by GM parts that are

permanently installed on a GM vehicle prior to delivery

will be covered under the provisions of the New

Vehicle Limited Warranty. In the event GM accessories

are installed after vehicle delivery, or are replaced

under the new vehicle warranty, they will be covered

(parts and labor) for the balance of the vehicle warranty,

but in no event less than 12 months/12,000 miles.

This coverage is only effective for GM accessories

permanently installed by a GM dealer or an associated

GM-approved Accessory Distributor/Installer (ADI).

3

GM accessories sold over-the-counter, or those not

requiring installation, will continue to receive the

standard GM Dealer Parts Warranty of 12 months from

the date of purchase (parts only).

GM Licensed Accessories are covered under the

accessory-specific manufacturer’s warranty and are not

warranted by GM or its dealers.

Sheet Metal Coverage

Sheet metal panels are covered against corrosion and

rust-through as follows:

Corrosion: Body sheet metal panels are covered

against rust for 3 years or 36,000 miles, whichever

comes first.

Rust-Through: Any body sheet metal panel that rusts

through (an actual hole in the sheet metal) continues

to be covered for up to 6 years or 100,000 miles

whichever comes first.

Important:

Cosmetic or surface corrosion (resulting

from stone chips or scratches in the paint, for example)

is not included in sheet metal coverage.

Towing

Towing is covered to the nearest Buick dealer facility if

your vehicle cannot be driven because of a warranted

defect.

Tire Coverage

The tires supplied with your vehicle are covered against

defects in material or workmanship under the

bumper-to-bumper coverage. Any tire replaced will

continue to be warranted for the remaining portion of

the bumper-to-bumper coverage period.

Following expiration of the bumper-to-bumper coverage,

tires may continue to be covered under the tire

manufacturer’s warranty. Review the tire manufacturer’s

warranty booklet or consult the tire manufacturer

distributor for specific details.

No Charge

Warranty repairs, including towing, parts and labor, will

be made at no charge.

Obtaining Repairs

To obtain warranty repairs, take the vehicle to a Buick

dealer facility within the warranty period and request the

needed repairs. A reasonable time must be allowed

for the dealer to perform necessary repairs.

4

What Is Not Covered

Tire Damage or Wear

Normal tire wear or wear-out is not covered. Road

hazard damage such as punctures, cuts, snags, and

breaks resulting from pothole impact, curb impact,

or from other objects is not covered. Also, damage from

improper inflation, spinning (as when stuck in mud or

snow), tire chains, racing, improper mounting or

dismounting, misuse, negligence, alteration, vandalism,

or misapplication is not covered.

Damage Due to Accident, Misuse, or

Alteration

Damage caused as the result of any of the following is

not covered:

•collision, fire, theft, freezing, vandalism, riot,

explosion, or objects striking the vehicle;

•misuse of the vehicle such as driving over curbs,

overloading, racing, or other competition. Proper

vehicle use is discussed in the owner’s manual;

•alteration or modification to the vehicle including

the body, chassis or components after final

assembly by GM. In addition, coverages do not

apply if the odometer has been disconnected,

its reading has been altered, or mileage cannot

be determined.

Important:

This warranty is void on vehicles currently

or previously titled as salvaged, scrapped, junked,

or totaled.

Damage or Corrosion Due to Environment,

Chemical Treatments or Aftermarket

Products

Damage caused by airborne fallout (chemicals, tree

sap, etc.), stones, hail, earthquake, water or flood,

windstorm, lightning, the application of chemicals or

sealants subsequent to manufacture, etc., is not

covered. See “Chemical Paint Spotting” under

Things

You Should Know About the New Vehicle Limited

Warranty on page 7

for more details.

Damage Due to Insufficient or Improper

Maintenance

Damage caused by failure to follow the recommended

maintenance schedule intervals and/or failure to

use or maintain fluids, fuel, lubricants, or refrigerants

recommended in the owner’s manual is not covered.

Maintenance

All vehicles require periodic maintenance. Maintenance

services, such as those detailed in the owner’s

manual are the owner’s expense. Vehicle lubrication,

cleaning, or polishing, as well as items requiring

replacement or repair as a result of vehicle use, wear,

or exposure are not covered.

5

Items such as:

•Filters

•Brake Pads / Linings

•Clutch Linings

•Keyless Entry Batteries *

•Audio System Cleaning

•Coolants and Fluids

•Wiper Inserts

•Limited Slip Rear Axle Service

•Tire Rotation

•Wheel Alignment / Balance **

are covered only when replacement or repair is the

result of a defect in material or workmanship.

Failure or damage of components due to vehicle use,

wear, exposure, or lack of maintenance is not covered.

* Consumable battery covered up to 12 months only.

** Maintenance items after 7,500 miles.

Extra Expense

Economic loss or extra expense is not covered.

Examples include:

•Loss of vehicle use

•Inconvenience

•Storage

•Payment for loss of time or pay

•Vehicle rental expense

•Lodging, meals, or other travel costs

•State or local taxes required on warranty repairs

Other Terms: This warranty gives you specific

legal rights and you may also have other rights which

vary from state to state.

General Motors does not authorize any person to create

for it any other obligations or liability in connection

with these vehicles.Any implied warranty of

merchantability or fitness for a particular purpose

applicable to this vehicle is limited in duration to the

duration of this written warranty. Performance of

repairs and needed adjustments is the exclusive

remedy under this written warranty or any implied

warranty. General Motors shall not be liable for

incidental or consequential damages (such as, but

not limited to, lost wages or vehicle rental expenses)

resulting from breach of this written warranty or

any implied warranty.*

* Some states do not allow limitations on how long an

implied warranty will last or the exclusion or limitation of

incidental or consequential damages, so the above

limitations or exclusions may not apply to you.

6

Things You Should Know About the New Vehicle Limited Warranty

Warranty Repairs — Component

Exchanges

In the interest of customer satisfaction, General Motors

may offer exchange service on some vehicle

components. This service is intended to reduce the

amount of time your vehicle is not available for use due

to repairs. Components used in exchange are service

replacement parts which may be new, remanufactured,

reconditioned, or repaired, depending on the

component involved.

All exchange components used meet GM standards and

are warranted the same as new components. Examples

of the types of components that might be serviced in

this fashion include: engine and transmission

assemblies, instrument cluster assemblies, radios,

compact disc players, tape players, batteries, and

powertrain control modules.

Warranty Repairs — Recycled Materials

Environmental Protection Agency (EPA) guidelines

and GM support the capture, purification, and reuse of

automotive air conditioning refrigerant gases and

engine coolant. As a result, any repairs GM may make

to your vehicle may involve the installation of purified

reclaimed refrigerant and coolant.

Tire Service

Any authorized Buick or tire dealer for your brand of

tires can assist you with tire service. If, after contacting

one of these dealers, you need further assistance or

you have questions, please contact Buick’s Customer

Assistance Center. The toll-free telephone numbers are

listed under

Owner Assistance on page 21

.

After–Manufacture “Rustproofing”

Your vehicle was designed and built to resist corrosion.

Application of additional rust-inhibiting materials is

neither necessary nor required under the Sheet Metal

Coverage. GM makes no recommendations concerning

the usefulness or value of such products.

Application of after-manufacture rustproofing products

may create an environment which reduces the corrosion

resistance built into your vehicle. Repairs to correct

damage caused by such applications are not covered

under your GM New Vehicle Limited Warranty.

7

Paint, Trim and Appearance Items

Defects in paint, trim, upholstery or other appearance

items are normally corrected during new vehicle

preparation. If you find any paint or appearance

concerns, advise your dealer as soon as possible.

Your owner’s manual has instructions regarding the

care of paint, trim, upholstery, glass, and other

appearance items.

Chemical Paint Spotting

Some weather and atmospheric conditions can create

a chemical fallout. Airborne pollutants can fall upon

and attack painted surfaces on your vehicle. This

damage can take two forms: blotchy, ringlet-shaped

discolorations, and small irregular dark spots etched

into the paint surface.

Although no defect in the factory applied paint causes

this, Buick will repair, at no charge to the owner,

the painted surfaces of new vehicles damaged by this

fallout condition within 12 months or 12,000 miles

of purchase, whichever comes first.

Warranty Coverage — Extensions

Time Extensions: The New Vehicle Limited Warranty

will be extended one day for each day beyond the

first 24 hour period in which your vehicle is at an

authorized dealer facility for warranty service. You may

be asked to show the repair orders to verify the

period of time the warranty is to be extended. Your

extension rights may vary depending on state law.

Mileage Extensions: Prior to delivery, some mileage is

put on your vehicle during testing at the assembly

plant, during shipping and while at the dealer facility.

The dealer records this mileage on the first page of this

warranty booklet at delivery. For eligible vehicles,

this mileage will be added to the mileage limits of the

warranty ensuring that you receive full benefit of

the coverage. Mileage extension eligibility:

•Applies only to new vehicles held exclusively in

new vehicle inventory.

•Does not apply to used vehicles, GM owned

vehicles, dealer owned used vehicles, or dealer

demonstrator vehicles.

•Does not apply to vehicles with more than

1,000 miles on the odometer even though

the vehicle may not have been “registered”

for license plates.

8

Warranty Service — United States

and Canada

For your records, the servicing dealer should provide a

copy of the warranty repair order listing all warranty

repairs performed. Your selling dealership has made a

large investment to ensure that they have the proper

tools, training, and parts inventory to make any

necessary warranty repairs should they be required

during the warranty period. We ask that you return to

your selling dealer for warranty repairs. In the event

of an emergency repair, you may take your vehicle to

any authorized General Motors dealer for warranty

repairs. However, certain warranty repairs require

special tools or training that only a dealer selling your

brand may have. Therefore, not all dealers are able

to perform every repair. If a particular dealership cannot

assist you, then contact the Customer Assistance

Center. If you have changed your residence, visit any

Buick dealer in the United States or Canada for

warranty service.

Touring Owner Service — Foreign

Countries

If you are touring in a foreign country and repairs are

needed, it is suggested you take your vehicle to a

General Motors dealer facility, preferably one which sells

and services Buicks. Once you return to the United

States, for reimbursement consideration, you should

provide your dealer with a statement of circumstances,

the original repair order, proof of ownership, and

any “paid” receipt indicating the work performed and

parts replaced. Please note that repairs made necessary

by the use of improper or dirty fuels and lubricants

are not covered under the warranty. See your owner’s

manual for additional information on fuel requirements

when operating in foreign countries.

Warranty Service — Foreign Countries

This warranty applies to GM vehicles registered in the

United States and normally operated in the United States

or Canada. If you have permanently relocated and

established household residency in another country,

GM may authorize the performance of repairs under the

warranty authorized for vehicles generally sold by GM in

that country. Contact an authorized GM dealer in your

country for assistance. GM warranty coverages may be

void on GM vehicles that have been imported / exported

for resale.

9

Original Equipment Alterations

This warranty does not cover any damage or failure

resulting from modification or alteration to the vehicle’s

original equipment as manufactured or assembled

by General Motors. Examples of the types of alterations

that would not be covered include, installation or use

of any non-GM parts, accessories, and materials, or the

cutting, welding, or disconnecting of the vehicle’s

original equipment parts and components.

Recreation Vehicle and Special Body

or Equipment Alterations

Installations, or alterations to the original equipment

vehicle (or chassis) as manufactured and assembled by

General Motors, are not covered by this warranty.

The special body company (assembler) or equipment

installer is solely responsible for warranties on the body

or equipment and any alterations to any of the parts,

components, systems or assemblies installed by

GM. Examples include, but are not limited to, special

body installations (such as recreational vehicles),

the installation of any non-GM part, cutting, welding or

disconnecting of original equipment vehicle or chassis

parts and components, extension of wheelbase,

suspension and driveline modifications and axle

additions.

Pre-Delivery Service

Defects in the mechanical, electrical, sheet metal, paint,

trim, and other components of your vehicle may occur at

the factory or while it is being transported to the dealer

facility. Normally, any defects occurring during assembly

are detected and corrected at the factory during the

inspection process. In addition, dealers are obligated to

inspect each vehicle before delivery. They repair any

uncorrected factory defects and any transit damage

detected before the vehicle is delivered to you.

Any defects still present at the time the vehicle is

delivered to you are covered by the warranty. If you find

any such defects when you take delivery, please

advise your dealer without delay. For further details

concerning any repairs which the dealer may have made

prior to your taking delivery of your vehicle, please

ask your dealer.

Production Changes

General Motors Corporation and GM dealers reserve

the right to make changes in vehicles built and/or sold by

them at any time without incurring any obligation to

make the same or similar changes on vehicles

previously built and/or sold by them.

10

Emission Control Systems Warranties

This section outlines the emission warranties that

General Motors provides for your vehicle in accordance

with the U.S. Federal Clean Air Act. Defects in

material or workmanship in GM emission parts may also

be covered under the New Vehicle Limited Warranty

Bumper-to Bumper coverage. There may be additional

coverage on GM diesel engine vehicles. In any case,

the warranty with the broadest coverage applies.

What is Covered

The parts covered under the emission warranty are listed

under “Emission Warranty Parts List” later in this section.

1. Federal Emission Control Warranty

Both the Emission Defect Warranty and the Emission

Performance Warranty described next begin on the date

the vehicle is first delivered or put into use and continues

for a period of 2 years or 24,000 miles, whichever comes

first. If a catalytic converter or vehicle (powertrain) control

module is found to be defective under either of these

warranties, those parts are warranted for 8 years or

80,000 miles, whichever comes first.

Emission Defect Warranty

General Motors Corporation warrants to the owner that

the vehicle:

•was designed, equipped, and built so as to

conform at the time of sale with applicable

regulations of the Federal Environmental

Protection Agency (EPA), and

•is free from defects in materials and workmanship

which cause the vehicle to fail to conform with

those regulations during the emission warranty

period.

Emission related defects in the genuine GM parts listed

under Emission Parts Covered, including related

diagnostic costs, parts and labor are covered by this

warranty.

11

Emission Performance Warranty

Some states and/or local jurisdictions have established

periodic vehicle Inspection and Maintenance (I/M)

programs to encourage proper maintenance of your

vehicle. If an EPA-approved I/M program is enforced in

your area you may also be eligible for Emission

Performance Warranty coverage when all of the

following three conditions are met:

•The vehicle has been maintained and operated in

accordance with the instructions for proper

maintenance and use set forth in the owner’s

manual supplied with your vehicle.

•The vehicle fails an EPA-approved I/M test during

the emission warranty period.

•The failure results, or will result, in the owner of

the vehicle having to bear a penalty or other

sanctions (including the denial of the right to use

the vehicle) under local, state, or federal law.

If all these conditions are met, GM warrants that your

dealer will replace, repair, or adjust to GM specifications,

at no charge to you, any of the parts listed under the

“Emission Warranty Parts List” later in this section which

may be necessary to cause your vehicle to conform to the

applicable emission standards. Non-GM parts labeled

“Certified to EPA Standards” are covered by the

Emission Performance Warranty.

2. California Emission Control Warranty

This section outlines the emission warranties that

General Motors provides for your vehicle in accordance

with the California Air Resources Board. Defects in

material or workmanship in GM emission parts may also

be covered under the New Vehicle Limited Warranty

Bumper-to-Bumper coverage. There may be additional

coverage on GM diesel engine vehicles. In any case,

the warranty with the broadest coverage applies.

This warranty applies if your vehicle meets both of the

following requirements:

•Your vehicle is registered in California or other

states adopting California emission and

warranty regulations*:

•is certified for sale in California as indicated on the

vehicle’s emission control information label.

* Currently MA and VT only. Note: NY and ME have

adopted California emission regulations, but not

California warranty regulations. The Federal Emissions

Control Warranty applies in NY and ME.

12

Your Rights and Obligations (For Vehicles

Subject to California Exhaust Emission

Standards)

The California Air Resources Board and General Motors

are pleased to explain the emission control system

warranty on your 2003 vehicle. In California, new motor

vehicles must be designed, equipped, and built to

meet the states’ stringent anti-smog standards. GM must

warrant your vehicle’s emission control system for the

periods of time and mileage listed provided there

has been no abuse, neglect, or improper maintenance

of your vehicle. Your vehicle’s emission control

system may include parts such as the fuel injection

system, ignition system, catalytic converter, and engine

computer. Also included are hoses, belts, connectors

and other emission related assemblies.

Where a warrantable condition exists, GM will repair

your vehicle at no cost to you including diagnosis,

parts and labor.

General Motors Warranty Coverage:

•For 3 years or 50,000 miles, whichever

comes first:

If your vehicle fails a smog check inspection, GM

will make all necessary repairs and adjustments

to ensure that your vehicle passes the inspection.

This is your vehicle emission control system

Performance Warranty. If any emission related

part on your vehicle is defective, GM will repair

or replace it. This is your short-term emission

Defects Warranty.

•For 7 years or 70,000 miles, whichever

comes first:

If an emission related part listed in this booklet

specially noted with coverage for 7 years or

70,000 miles is defective, GM will repair or replace

it. This is you long-term emission control system

Defects Warranty.

•For 8 years or 80,000 miles, whichever

comes first:

If the catalytic converter or vehicle (powertrain)

control module is found to be defective, GM

will repair or replace it under the Federal

Emission Control Warranty.

Any authorized Buick dealer will, as necessary under

these warranties, replace, repair, or adjust to General

Motors specifications any genuine GM parts that

affect emissions.

The applicable warranty period shall begin on the date

the vehicle is delivered to the first retail purchaser

or, if the vehicle is first placed in service as a

demonstrator or company vehicle prior to sale at retail,

on the date the vehicle is placed in such service.

13

Owner’s Warranty Responsibilities:

As the vehicle owner, you are responsible for the

performance of the scheduled maintenance listed in

your owner’s manual. GM recommends that you retain

all maintenance receipts for your vehicle, but GM

cannot deny warranty solely for the lack of receipts or

for your failure to ensure the performance of all

scheduled maintenance.

You are responsible for presenting your vehicle to a

GM dealer selling your vehicle line as soon as a problem

exists. The warranted repairs should be completed in

a reasonable amount of time, not to exceed 30 days.

As the vehicle owner, you should also be aware that

GM may deny you warranty coverage if your vehicle or

a part has failed due to abuse, neglect, improper or

insufficient maintenance, or modifications not

approved by GM.

If you have any questions regarding your rights and

responsibilities under these warranties, you should

contact the Customer Assistance Center at

1-800-521-7300 or, in California, write to:

State of California Air Resources Board

Mobile Source Operations Division

P.O. Box 8001

El Monte, CA 91731-2990

What Is Covered

The parts covered under the Emission Control System

Warranties are listed under the “Emission Warranty

Parts List” later in this section.

What Is Not covered

The Emission Control System Warranties obligations do

not apply to conditions resulting from tampering, abuse,

neglect, or improper maintenance; or any other item listed

under “What Is Not Covered” under

General Motors

Corporation New Vehicle Limited Warranty on page 3

.

The “Other Terms” presented under

General Motors

Corporation New Vehicle Limited Warranty on page 3

also apply to the emission related warranties.

3. Emission Warranty Parts List

The parts that may affect your vehicle’s emissions are

on the following pages. These emission parts covered

under emission warranties are as follows:

•Federal coverage – 2 years/24,000 miles

whichever comes first. (GM extends this coverage

through the New Vehicle Limited Warranty period.)

•California coverage – 3 years/50,000 miles,

whichever comes first.

14

Important:

Certain parts may be covered beyond

these warranties if shown with asterisk(s) as follows:

•(*) 7 years/70,000 miles, whichever comes

first, California emission coverage.

•(**) 8 years/80,000 miles, whichever comes first,

Federal emission coverage. (Also applies to

California certified Light Duty and Medium Duty

vehicles.)

Powertrain Control System

Barometric Pressure Sensor

Brake Switch

Camshaft Position Actuator Assembly *

Camshaft Position Actuator Valve

Coolant Fan Control Relay

Coolant Level Sensor

Data Link Connector

Electronic Throttle Control (ETC) Motor

Engine Control Module (ECM) **

Engine Coolant Temp. Sensor

Fast Idle Solenoid

Flexible Fuel Sensor *

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Mass Air Flow Sensor (7/70 Tracker Only *)

Oxygen Sensors

Powertrain Control Module (PCM) **

Programmable Read Only Memory (PROM)

Throttle Position Sensor

Throttle Position Switch

Vehicle Control Module (VCM) **

Vehicle Speed Sensor

Transmission Controls and Torque Management

Manual Transmission Clutch Switch

Torque Converter Clutch Switch

Torque Converter Clutch Solenoids

Transmission Control Module **

Transmission Gear Selection Switch (Diesel)

Transmission Internal Mode Switch

Transmission Speed Sensors

15

Fuel Management System

Common Rail Assembly

(6.6L DURAMAX™ Diesel) *

Diesel Fuel Injection Pump *

Diesel Fuel Injection Pump Timing Adjust

Diesel Fuel Injector Control Module – EDU

(6.6L DURAMAX™ Diesel) *

Diesel Fuel Temperature Sensor

Direct Fuel Injector Assembly

(6.6L DURAMAX™ Diesel) *

Function Block (6.6L DURAMAX™ Diesel)

Fuel Injector

Fuel Pressure Regulator

Fuel Rail Assembly

Fuel Rail Sensor (6.6L DURAMAX™ Diesel)

Air Management System

Air Cleaner

Air Cleaner Diaphragm Motor

Air Cleaner Resonator

Air Cleaner Temp. Compensator Valve

Air Intake Ducts

Charge Air Control Actuator

Charge Air Control Solenoid Valve

Charge Air Control Valve

Charge Air Cooler

(6.6L DURAMAX™ Diesel) *

Charge Air Cooler Fan

Idle Air Control Valve

Idle Speed Control Motor

Intake Manifold *

Intake Manifold Tuning Valve

Intake Manifold Tuning Valve Relay

Supercharger Assembly *

Throttle Body *

Throttle Body Heater

Throttle Closing Dashpot

Turbocharger Assembly *

Turbocharger Boost Sensor (6.6L DURAMAX™ Diesel)

Turbocharger Oil Separator

Turbocharger Thermo Purge Switch

Vacuum Pump (6.6L DURAMAX™ Diesel)

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Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Distributor *

Distributor Cap

Distributor Pick Up Coil

Distributor Rotor

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Glow Plug Relay (Diesel)

Ignition Coil(s)

Ignition Control Module

Ignition Timing Adjustment

Knock Sensor

Spark Plug Wires

Spark Plugs

Catalytic Converter System

Catalytic Converter(s) and Muffler if attached as

assembly **

Exhaust Manifold (7/70 Only Cadillac 4.6L, Aurora 4.0L,

C/K Truck <14,000 GVWR 8.1L*)

Exhaust Manifold with Catalytic Converter attached **

Exhaust Manifold Gasket

Exhaust pipes and/or Mufflers (when located between

catalytic converters and exhaust manifold)

Positive Crankcase Ventilation System

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve

Exhaust Gas Recirculation System

EGR Feed and Delivery Pipes or Cast-in Passages

EGR Valve

EGR Valve Cooler (6.6L DURAMAX™ Diesel)

EGR Vacuum Pump Assembly (6.6L

DURAMAX™ Diesel)

Secondary Air Injection System

Air Pump

Cutoff Valve

Check Valves

Vacuum Control Solenoid

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Evaporative Emission Control System

(Gasoline Engines)

Canister

Canister Purge Solenoid Valve

Canister Vent Solenoid

Fuel Feed and Return Pipes and Hoses

Fuel Filler Cap

Fuel Limiter Vent Valve *

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank(s) *

Fuel Tank Vacuum or Pressure Sensor

Miscellaneous Items Used with Above Components

are Covered

Belts

Boots

Clamps

Connectors

Ducts

Fittings

Gaskets

Grommets

Hoses

Housings

Mounting Hardware

Pipes

Pulleys

Sealing Devices

Springs

Tubes

Wiring

* 7 years/70,000 miles, whichever comes first, California

emission coverage.

** 8 years/80,000 miles, whichever comes first, Federal

emission coverage. (Also applies to California Certified

Light Duty and Medium Duty Vehicles.)

Parts specified in your maintenance schedule as

requiring scheduled replacement are covered up to their

first replacement interval or the applicable emission

warranty coverage period, whichever comes first.

If failure of one of these parts results in failure of another

part, both will be covered under the Emission Control

System warranties.

If equipped, items marked with an asterick are covered by

the California long-term emission control system Defects

Warranty for 7 years/70,000 miles. (For example, if one

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of these parts causes a smog check failure after the

3 year/50,000 mile performance warranty has expired,

the part is still covered for 7 year/70,000 miles.)

For detailed information concerning specific parts

covered by these emission control system warranties,

ask your dealer.

4. Things You Should Know About the

Emission Control Systems Warranties

Replacement Parts

The emission control systems of your vehicle were

designed, built, and tested using genuine GM parts* and

the vehicle is certified as being in conformity with

applicable federal and California emission requirements.

Accordingly, it is recommended that any replacement

parts used for maintenance or for the repair of

emission control systems be new, genuine GM parts.

The warranty obligations not dependent upon the use of

any particular brand of replacement parts. The owner

may elect to use non-genuine GM parts for replacement

purposes. Use of replacement parts which are not of

equivalent quality may impair the effectiveness of

emission control systems.

If other than new, genuine GM parts are used for

maintenance replacements or for the repair of parts

affecting emission control, the owner should assure

himself/herself that such parts are warranted by their

manufacturer to be equivalent to genuine GM parts

in performance and durability.

* “genuine GM parts,” when used in connection with GM

vehicles means parts manufactured by or for GM,

designed for use on GM vehicles and distributed by any

division or subsidiary of General Motors Corporation.

Maintenance and Repairs

Maintenance and repairs can be performed by any

qualified service outlet; however, warranty repairs must

be performed by an authorized dealer except in an

emergency situation when a warranted part or a warranty

station is not reasonably available to the owner.

In an emergency, where an authorized dealer is not

reasonably available, repairs may be performed at any

available service establishment or by the owner,

using any replacement part. Buick will consider

reimbursement for the expense incurred (including

diagnosis), not to exceed the manufacturer’s suggested

retail price for all warranted parts replaced and labor

charges based on Buick’s recommended time allowance

for the warranty repair and the geographically

appropriate labor rate. A part not being available

within 10 days or a repair not being completed within

30 days constitutes an emergency. Retain receipts and

failed parts in order to receive compensation for

warranty repairs reimbursable due to an emergency.

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If, in an emergency situation, it is necessary to have

repairs performed by other than a Buick dealer and you

believe the repairs are covered by emission warranties,

take the replaced parts and your receipt to a Buick

dealer for reimbursement consideration. This applies to

both the Emission Defect Warranty and Emission

Performance Warranty.

Receipts and records covering the performance of

regular maintenance or emergency repairs should be

retained in the event questions arise concerning

maintenance. These receipts and records should be

transferred to each subsequent owner. GM will not deny

warranty coverage solely on the absence of

maintenance records. However, GM may deny a

warranty claim if a failure to perform scheduled

maintenance resulted in the failure of a warranty part.

Claims Procedure

As with the other warranties covered in this booklet,

take your vehicle to any authorized Buick dealer facility

to obtain service under the emission warranties. This

should be done as soon as possible after failing

an EPA-approved I/M test or a California smog check

test, or at any time you suspect a defect in a part.

Those repairs qualifying under the warranty will

be performed by any Buick dealer at no charge. Repairs

which do not qualify will be charged to you. You will

be notified as to whether or not the repair qualifies under

the warranty within a reasonable time (not to exceed

30 days after receipt of the vehicle by the dealer,

or within the time period required by local or state law).

The only exceptions would be if you request or agree to

an extension, or if a delay results from events beyond the

control of your dealer or GM. If you are not so notified,

GM will provide any required repairs at no charge.

In the event a warranty matter is not handled to your

satisfaction, refer to the “Customer Satisfaction

Procedure” in this booklet under

Owner Assistance

on page 21

.

For further information or to report violations of the

emission control system warranties, you may contact

the EPA at:

Manager, Certification and Compliance

Division (6405J)

Warranty Claims

Environmental Protection Agency

Ariel Rios Building

1200 Pennsylvania Avenue, N.W.

Washington, DC 20460

For a vehicle subject to the California Exhaust Emission

standards, you may contact the:

State of California Air Resources Board

Mobile Source Operations Division

P.O. Box 8001

El Monte, CA 91731-2990

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Owner Assistance

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your

dealer and to Buick. Normally, any concerns with

the sales transaction or the operation of your vehicle will

be resolved by your dealer’s sales or service

departments. Sometimes, however, despite the best

intentions of all concerned, misunderstandings can

occur. If your concern has not been resolved to your

satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of

dealer management. Normally, concerns can be

quickly resolved at that level. If the matter has already

been reviewed with the sales, service, or parts manager,

contact the owner of the dealer facility, or the

general manager.

STEP TWO: If after contacting a member of dealer

management, it appears your concern cannot be

resolved by the dealer without further help contact the

Buick Customer Assistance Center by calling

1-800-521-7300. (In Canada, contact GM of Canada

Central Office In Oshawa by calling 1-800-263-3777:

English, or 1-800-263-7854: French)

We encourage you to call the toll-free number in

order to give your inquiry prompt attention.

Please have the following information available to give

the Customer Assistance Representative:

•Vehicle Identification Number (VIN) (This is

available from the vehicle registration or title,

or the plate above the left top of the instrument

panel and visible through the windshield.)

•Dealer name and location

•Vehicle delivery date and present mileage

When contacting Buick, please remember that your

concern will likely be resolved at a dealer’s facility.

That is why we suggest you follow Step One first if

you have a concern.

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STEP THREE: Both General Motors and your GM

dealer are committed to making sure you are completely

satisfied with your new vehicle. However, if you

continue to remain unsatisfied after following the

procedure outlined in Steps One and Two, you should

file with the GM/BBB Auto Line Program to enforce

any additional rights you may have.

The BBB Auto Line program is an out of court program

administered by the Council of Better Business

Bureaus to settle automotive disputes regarding vehicle

repairs or the interpretation of the New Vehicle

Limited Warranty. Although you may be required to

resort to this informal dispute resolution program prior to

filing a court action, use of the program is free of

charge and your case will generally be heard within

40 days. If you do not agree with the decision given in

your case, you may reject it and proceed with any

other venue for relief available to you.

You make contact the BBB using the toll-free telephone

number or write them at the following address:

BBB Auto Line

Council of Better Business Bureaus, Inc.

4200 Wilson Boulevard

Suite 800

Arlington, VA 22203-1804

Telephone Number: 1-800-955-5100

This program is available in all 50 states and the District

of Columbia. Eligibility is limited by vehicle age,

mileage and other factors. General Motors reserves the

right to change eligibility limitations and/or to discontinue

its participation in this program.

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Assistance For Text Telephone (TTY)

Users

To assist customers who are deaf or hard of hearing

and who use Text Telephones (TTYs), Buick has

TTY equipment available at its Customer Assistance

Center and Roadside Assistance Center.

The TTY for the Buick Customer Assistance Center is:

1-800-832-8425 in the United States

1-800-236-3830 in Canada

The TTY for the Buick Roadside Assistance is:

1-888-889-2438 in the U.S. and Canada

Buick Roadside Assistance

Buick is proud to offer the response, security and

convenience of Buick’s 24-Hour Roadside Assistance

Program. Please refer to your owner’s manual for details,

or consult your dealer. The Buick Roadside Assistance

Center can be reached by calling 1-800-252-1112.

This program is not available in Puerto Rico or the

U.S. Virgin Islands.

Buick Courtesy Transportation

During the Bumper-to-Bumper warranty coverage

period, interim transportation may be available under

the Buick Courtesy Transportation Program. Please

consult your dealer for details.

State Warranty Enforcement Laws

Laws in many states permit owners to obtain a

replacement vehicle or a refund of the purchase price

under certain circumstances. The provisions of

these laws vary from state to state. To the extent

allowed by state law, General Motors requires that you

first provide us with written notification of any service

difficulty you have experienced so that we have an

opportunity to make any needed repairs before you are

eligible for the remedies provided by these laws.

Your written notification should be sent to the Buick

Customer Assistance Center.

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Warranty Information for California Only

California Civil Code Section 1793.2(d) requires that,

if General Motors or its representatives are unable to

repair a new motor vehicle to conform to the vehicle’s

applicable express warranties after a reasonable number

of attempts, General Motors shall either replace the new

motor vehicle or reimburse the buyer the amount paid or

payable by the buyer. California Civil Code Section

1793.22(b) creates a presumption that General Motors

has had a reasonable number of attempts to conform the

vehicle to its applicable express warranties if, within

18 months from delivery to the buyer or 18,000 miles on

the vehicle’s odometer, whichever occurs first, one or

more of the following occurs:

•The same nonconformity results in a condition that

is likely to cause death or serious bodily injury if the

vehicle is driven AND the nonconformity has been

subject to repair two or more times by General

Motors or its agents AND the buyer or lessee has

directly notified General Motors of the need for the

repair of the nonconformity: OR

•The same nonconformity has been subject to repair

4 or more times by General Motors or its agents

AND the buyer has notified General Motors of the

need for the repair of the nonconformity;

•The vehicle is out of service by reason of repair

nonconformities by General Motors or its agents for

a cumulative total of more than 30 calendar days

after delivery of the vehicle to the buyer.

NOTICE TO GENERAL MOTORS AS REQUIRED

ABOVE SHALL BE SENT TO THE FOLLOWING

ADDRESS:

General Motors Corporation

P.O. Box 33170

Detroit, MI 48232-5170

Fax Number: (313) 381-2617

When you make an inquiry, you will need to give the

year, model and mileage of your vehicle and your

Vehicle Identification Number (VIN).

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Special Policy Adjustment Programs

Beyond the Warranty Period

Buick is proud of the protection afforded by its warranty

coverages. In order to achieve maximum customer

satisfaction, there may be times when Buick will

establish a special policy adjustment program to pay all

or part of the cost of certain repairs not covered by

the warranty or to reimburse certain repair expenses you

may have incurred. Check with your Buick dealer or

call the Buick Customer Assistance Center to determine

whether any special policy adjustment program is

applicable to your vehicle.

When you make an inquiry, you will need to give the

year, model and mileage of your vehicle and your

Vehicle Identification Number (VIN).

Customer Assistance Offices

Buick encourages customers to call the toll-free

telephone number for assistance. However, if you wish

to write or e-mail Buick, refer to the address below.

United States

Buick Customer Assistance Center

P.O. Box 33136

Detroit, MI 48232-5136

www.Buick.com

1-800-521-7300

1-800-832-8425 (For Text Telephone

devices (TTY’s))

Roadside Assistance: 1-800-252-1112

Fax Number: 313-381-0022

From Puerto Rico:

1-800-496-9992 (English)

1-800-496-9993 (Spanish)

Fax Number: 313-381-0022

From U.S. Virgin Island:

1-800-496-9994

Fax Number: 313-381-0022

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Canada

Customer Assistance Centre,163-005

General Motors of Canada Limited

1908 Colonel Sam Drive

Oshawa, Ontario L1H 8P7

1-800-263-3777 (English)

1-800-263-7854 (French)

1-800-263-3830 (For Text Telephone

devices (TTYs))

Roadside Assistance: 1-800-268-6800

Mexico, Central America and Caribbean

Islands/Countries (Except Puerto Rico and

U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.

Customer Assistance Center

Paseo de la Reforma #2740

Col. Lomas de Bezares

C.P. 11910, Mexico, D.F.

01-800-508-000

Long Distance: 011-52-53 29 0 800

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