Business Machines CH126P8056 User Manual Manual
International Business Machines Corporation Manual
Manual
ThinkPad
®
R30
Service and Troubleshooting Guide
ThinkPad
®
R30
Service and Troubleshooting Guide
Note
Before using this information and the product it supports, be sure to read the general information under
“Appendix A. Important safety instructions” on page 45 and “Appendix B. Warranty Statement” on page 51 .
DANGER
vTo avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening
the covers of this product or attached devices. Use the power cord with a properly grounded outlet.
vDo not leave the base of your computer in contact with your lap or any part of your body for an extended
period when the computer is functioning or when the battery is charging. Your computer dissipates some heat
during normal operation. This heat is a function of the level of system activity and battery charge level.
Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.
vTo reduce the risk of electric shock, do not use your computer in or near water.
vTo avoid electric shock, do not use your computer with the telephone cable connection during an electrical
storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical
storm.
vStore packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
vThe battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery
pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack
away from children and do not put it in trash that is disposed of in landfills.
vTo reduce the risk of fire, use only No. 26 AWG or thicker telephone cable.
vThe fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough
handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or
on your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care.
vDo not open the CD-ROM, CD-RW, DVD-ROM, or DVD/CD-RW drive unit, as this might result in hazardous
radiation exposure.
vAvoid direct eye exposure with the laser beam contained in some drives.
First Edition (October 2001)
The following paragraph does not apply to the United Kingdom or any country where such provisions are
inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement
may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time
without notice.
IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring
any obligation to you.
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Finding information with Access ThinkPad
Join an interactive community of ThinkPad users to access mobile resources, read
tips and true stories, and share your own advice.
Customize your ThinkPad with accessories, software and services.
A one-click guide to service on the Web for your ThinkPad.
Your gateway into a comprehensive help system, offering information about all
of your ThinkPad computer hardware and software features.
A quick way to search the help system.
© Copyright IBM Corp. 2001 iii
Whenever you have a question about your computer, or wish to view IBM
®
Web sites, simply press the ThinkPad button to open Access ThinkPad.
Click one of the Internet buttons to join an interactive ThinkPad Web
community, or to directly access information about accessories and software
updates, small business offerings, and help and support.
Access ThinkPad includes a comprehensive, on-board help and information
center for your computer. It travels with you, eliminating the need to carry
reference manuals.
Find information about your ThinkPad computer and its features by using the
Quick Search or clicking one of the topics shown. This opens another window,
where you can view hundreds of help topics by browsing the table of
contents, using the index, or performing a search.
View help topics to learn how to:
vUse your computer hardware features
vConnect to the internet or a local network
vSet up a projector for your presentation
vUse passwords and other security features
vInstall, remove and recover software
vUpgrade your system
vExtend the life of your battery
vTroubleshoot problems
vContact IBM for service and support
vPerform many other tasks
iv ThinkPad
®
R30 Service and Troubleshooting Guide
Some of the topics in your help system contain brief video clips that show
you how to perform certain tasks, such as replacing your battery, inserting a
PC Card, or upgrading your memory. Use the controls shown to play, pause,
and rewind the video clip.
Finding information with Access ThinkPad v
vi ThinkPad
®
R30 Service and Troubleshooting Guide
Contents
Finding information with Access ThinkPad iii
Chapter 1. Overview of your new ThinkPad
computer.............1
Your ThinkPad at a glance .......2
Features..............3
Specifications ............5
Caring for your ThinkPad computer ....7
Using your on-board help .......10
Chapter 2. Solving computer problems . . 11
Diagnosing problems .........12
Troubleshooting...........13
Errorcodesormessages.......13
Errors without codes or messages ....15
Passwordproblems ........17
A power switch problem .......17
Keyboard problems ........17
TrackPoint problems ........18
Infraredportproblems.......19
Standby or hibernation problems ....21
Computerscreenproblems......24
Batteryproblems.........25
Harddiskdriveproblems......26
CD-ROM, DVD-ROM, CD-RW,
DVD/CD-RW drive problems .....26
Softwareproblems.........28
Otherproblems..........29
Starting BIOS Setup Utility .......30
Recover pre-installed software ......31
Installing a new operating system and device
drivers..............33
Backing up your system ........34
Backing up your registry.......34
Backingupdata..........35
Replacingtheharddiskdrive......36
Replacing the battery .........38
Chapter 3. Getting help and service from
IBM...............39
Getting help and service ........40
Getting help on the Web ........40
Getting help by fax .........41
Calling IBM ............41
Appendix A. Important safety instructions 45
Modem safety information .......47
Lasercompliancestatement.......48
Appendix B. Warranty Statement ....51
Warranty Period ..........51
IBM Statement of Limited Warranty ....51
Part1-GeneralTerms.......51
Part 2 - Country-unique Terms .....55
Notices..............64
Processing date data ........64
References to the Web site addresses . . . 64
Electronic emission notices ......65
Telecommunication notices ......66
Industry Canada requirements .....68
Notice for Australia ........69
Regions where ThinkPad R30 has
ThinkPad modem integrated .....69
Notice to New Zealand users .....70
Notice for European Union countries. . . 71
Wireless Interoperability .......71
Usage environment and your Health. . . 72
Wireless Regulatory information ....72
USA - Federal Communications
Commission (FCC) .........72
Canada –Industry Canada (IC) ....73
Notice to EMEA users........74
Trademarks............75
Index ..............77
© Copyright IBM Corp. 2001 vii
viii ThinkPad
®
R30 Service and Troubleshooting Guide
Your ThinkPad at a glance
Front view
Computer displa
y
Ultrabay 2000
TrackPoint
System-status indicators
Rear view
Monitor connector
Modem connector
Power jack
Ethernet connector
USB connector
Your ThinkPad at a glance
2ThinkPad
®
R30 Service and Troubleshooting Guide
Features
Processor
vIntel
®
Mobile Pentium
®
III processor with Intel
®
SpeedStep
™
technology or
Intel
®
Mobile Celeron
™
processor with on-die Level 2 cache
Memory
vBuilt-in: Up to 128 MB, depending on the model
vMaximum: 512 MB
Storage device
v2.5-inch hard disk drive: Up to 30 GB, depending on the model
Display
The color display uses TFT technology:
vSize: 13.3 or 14.1 inch, depending on the model
vResolution:
–LCD: 1024-by-768
–External monitor: Up to 1024–by–768 (when the LCD is enabled); Up to
1600-by-1200 (when the LCD is disabled)
vBrightness control
Keyboard
v87-key, 88-key, or 92-key
vTrackPoint
®
vFn key function
vThinkPad button
vVolume control buttons
vThinkLight
™
Features
Chapter 1. Overview of your new ThinkPad computer 3
External diskette drive — available on selected models
To get the best performance from your diskette drives, use high-quality
diskettes (such as IBM diskettes) that meet or exceed the following standards:
v1-MB, 3.5-inch, unformatted diskette:
–ANSI (American National Standards Institute) X3.137
–ISO (International Standards Organization) 8860
–ECMA (European Computer Manufacturers Association) 100
v2-MB, 3.5-inch, unformatted diskette:
–ANSI X3.171
–ISO 9529
–ECMA 125
External interface
vParallel connector (IEEE 1284A)
vExternal-monitor connector
vPC Card slot (one Type I, Type II, or Type III PC Card)
vHeadphone jack
vMicrophone jack
vVideo-out connector
vUniversal Serial Bus (USB) connectors (two)
vInfrared port
vRJ11 telephone connector
vRJ45 Ethernet connector
v802.11b wireless LAN antenna (on some models)
vIEEE 1394 connector (on some models)
vUltrabay
™
2000
vExpansion connector
Features
4ThinkPad
®
R30 Service and Troubleshooting Guide
Specifications
Size
v13.3 or 14.1 inch display model:
–Width: 313 mm (12.3 in.)
–Depth: 254 mm (10 in.)
–Height: 36 mm (1.42 in.)
Environment
vMaximum altitude without pressurization: 3048 m (10,000 ft)
vTemperature
–At altitudes up to 2438 m (8000 ft)
- Operating with no diskette: 5°to 35°C (41°to 95°F)
- Operating with a diskette: 10°to 35°C (50°to 95°F)
- Not operating: -20°to 60°C (-4°to 140°F)
–At altitudes above 2438 m (8000 ft)
- Maximum operating temperature, 31.3°C (88°F)
Note: When you charge the battery pack, its temperature must be at least
10°C (50°F).
vRelative humidity:
–Operating with no diskette in the drive: 8% to 95%
–Operating with a diskette in the drive: 8% to 80%
Heat output
vApproximately 48 Kcal per hour
Specifications
Chapter 1. Overview of your new ThinkPad computer 5
Electrical (ac adapter)
vSin-wave input at 50 to 60 Hz
vInput rating of the ac adapter: 100-240 V ac, 50 to 60 Hz
Battery
vLithium Ion
–Nominal voltage: 10.8 V dc
–Capacity: 4.0 AH
vNickel Metal Hydride
–Nominal voltage: 9.6 V dc
–Capacity: 4.5 AH
Specifications
6ThinkPad
®
R30 Service and Troubleshooting Guide
Caring for your ThinkPad computer
Though your computer is designed to function reliably in normal work
environments, you need to use common sense when handling it. By following
these important tips, you will get the most use and enjoyment out of your
computer.
Important tips:
Be careful about where and how you work
vDo not leave the base of your computer in contact with your lap or any
part of your body for an extended period when the computer is functioning
or when the battery is charging. Your computer dissipates some heat during
normal operation. This heat is a function of the level of system activity and
battery charge level. Extended contact with your body, even through
clothing, could cause discomfort or, eventually, a skin burn.
vPlace liquids away from your computer to avoid spills, and keep your
computer away from water (to avoid the danger of electrical shock).
vStore packing materials safely out of the reach of children to prevent the
risk of suffocation from plastic bags.
vKeep your computer away from magnets, activated cellular phones,
electrical appliances, or speakers (within 13cm/5 in).
vAvoid subjecting your computer to extreme temperatures (below 5°C/41°F
or above 35°C/95°F).
Be gentle with your computer
vAvoid placing any objects (including paper) between the display and the
keyboard or under the keyboard.
vDo not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects
on your computer, display, or external devices.
vYour computer display is designed to be opened and used at an angle
slightly greater than 90 degrees. Do not open the display beyond 135
degrees, as this might damage the computer hinge.
Carry your computer properly
vBefore moving your computer, be sure to remove any media, turn off
attached devices, and disconnect cords and cables.
vBe sure your computer is in standby or hibernation mode, or turned off,
before moving it. This will prevent damage to the hard disk drive and data
loss.
vWhen picking up your open computer, hold it by the bottom. Do not pick
up or hold your computer by the display.
Caring for your ThinkPad computer
Chapter 1. Overview of your new ThinkPad computer 7
vUse a quality carrying case that provides adequate cushion and protection.
Do not pack your computer in a tightly packed suitcase or bag.
Handle storage media and drives properly
vIf your computer comes with a diskette drive, avoid inserting diskettes at
an angle and attaching multiple or loose diskette labels, as these can lodge
in the drive.
vDo not touch the surface of a CD or DVD, or the lens on the CD or DVD
tray.
vWait until you hear the CD or DVD click into the center pivot of the CD or
DVD drive before closing the CD or DVD tray.
vIf your computer comes with a CD-RW or DVD/CD-RW drive, make sure
your computer is protected form vibration when writing CDs. Vibratioin
may result in errors or damaged CDs. Even typing on the computer will
cause vibration.
vWhen installing your hard disk, CD or DVD drive, or installing an external
diskette drive, follow the instructions shipped with your hardware, and
apply pressure only where needed on the device. See Access ThinkPad,
your on-board help system, for information on replacing your hard disk
drive (open Access ThinkPad by pressing the ThinkPad button).
Take care in setting passwords
vRemember your passwords. If you forget a supervisor or hard disk
password, IBM will not reset it, and you may have to replace your system
board or hard disk drive.
vIf you are an administrator, remember that setting a setup password can
prevent unauthorized initialization.
Other important tips
vYour computer modem may use only an analog telephone network, or
public-switched telephone network (PSTN). Do not connect the modem to a
PBX (private branch exchange) or any other digital telephone extension line
because this could damage your modem. Analog phone lines are often used
in homes, while digital phone lines are often used in hotels or office
buildings. If you are not sure which kind of phone line you are using,
contact your telephone company.
vYour computer might have both an Ethernet connector and a modem
connector. If so, be sure to connect your communication cable to the correct
one, so your connector is not damaged. See Access ThinkPad, your
on-board help system, for information on the location of these connectors
(press the ThinkPad button to open Access ThinkPad).
vRegister your ThinkPad products with IBM (refer to the Web page:
www.pc.ibm.com/register). This can help authorities return your computer
Caring for your ThinkPad computer
8ThinkPad
®
R30 Service and Troubleshooting Guide
to you if it is lost or stolen. Registering your computer also enables IBM to
notify you about possible technical information and upgrades.
vOnly an authorized IBM ThinkPad repair technician should disassemble
and repair your computer.
vDo not modify or tape the latches to keep the display open or closed.
vTake care not to turn your computer over while the ac adapter is plugged
in. This could break the adapter plug.
vTurn off your computer if you are replacing a device in a device bay, or else
verify that the device is warm- or hot-swappable.
vIf you exchange drives in your computer, reinstall the plastic bezel faces (if
supplied).
vStore your external and removable hard disk, diskette, CD and DVD drives
in the appropriate containers or packaging when they are not being used.
Cleaning your computer
Occasionally clean your computer as follows:
vUse a soft cloth moistened with nonalkaline detergent to wipe the exterior
of the computer.
vAvoid spraying cleaner directly on the display or the keyboard.
vGently wipe the display with a dry, soft cloth.
Caring for your ThinkPad computer
Chapter 1. Overview of your new ThinkPad computer 9
Using your on-board help
Your computer contains comprehensive on-board help and information. You
no longer need to carry heavy manuals or other reference books.
On-board help is provided by Access ThinkPad and ThinkPad Assistant. Press
the computer’s unique ThinkPad button to open Access ThinkPad. There, you
can do a Quick Search or click on topics that take you to ThinkPad Assistant.
You can also go directly to ThinkPad Assistant by clicking Start →Programs →
ThinkPad →ThinkPad Assistant.
ThinkPad Assistant contains information within the following categories:
vAbout your computer
vEveryday use
vCommunicate
vHome and travel
vEnhancements
vMaintenance and updates
vSecurity
vProblem solving
vHow to reach IBM
If computer problems prevent you from accessing ThinkPad Assistant, refer to
this Service and Troubleshooting Guide for help. Otherwise, refer to ThinkPad
Assistant.
Using your on-board help
10 ThinkPad
®
R30 Service and Troubleshooting Guide
Chapter 2. Solving computer problems
Diagnosing problems .........12
Troubleshooting...........13
Errorcodesormessages.......13
Errors without codes or messages ....15
Passwordproblems ........17
A power switch problem .......17
Keyboard problems ........17
TrackPoint problems ........18
Infraredportproblems.......19
Standby or hibernation problems ....21
Computerscreenproblems......24
Batteryproblems.........25
Harddiskdriveproblems......26
CD-ROM, DVD-ROM, CD-RW,
DVD/CD-RW drive problems .....26
Softwareproblems.........28
Otherproblems..........29
Starting BIOS Setup Utility .......30
Recover pre-installed software ......31
Installing a new operating system and device
drivers..............33
Backing up your system ........34
Backing up your registry.......34
Backingupdata..........35
Replacingtheharddiskdrive......36
Replacing the battery .........38
© Copyright IBM Corp. 2001 11
Diagnosing problems
If you have a problem with your computer, you can test it by using
PC-Doctor
®
for Windows
®
. To run PC-Doctor for Windows, do as follows:
1. Click Start.
2. Move the cursor to Programs and then to PC-Doctor for Windows.
3. Click PC-Doctor for Windows.
4. Choose either the Quick Test or the Standard Test.
Attention
Running the Quick Test set can take 10 minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
The Quick Test set runs many tests of critical hardware components, but it
does not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctor
for Windows reports that all of the tests in the Quick Test set have been run
and that it has found no problems, consider running additional tests.
If you are preparing to contact IBM for support, be sure to print the test log
so that you can rapidly provide information to the help technician.
Solving computer problems
12 ThinkPad
®
R30 Service and Troubleshooting Guide
Troubleshooting
If you do not find your problem here, refer to access ThinkPad, your on-board
help system. Open Access ThinkPad by pressing the ThinkPad button. The
following section only describes problems that might prevent you from
accessing this help system.
Error codes or messages
Note:
1. In the descriptions below, x can represent any character.
2. The version of PC-Doctor referred to here is PC-Doctor for
Windows.
Message:006 (Equipment Configuration Error)
Solution:Restart the computer. If the problem persists, have the computer
serviced.
Message:070 (Real Time Clock Error) —or— 071 (CMOS Battery Bad)
Solution:Have the computer serviced.
Message:072 (CMOS Checksum Error)
Solution:Do as follows:
1. Enter the BIOS Setup Utility.
2. Load default settings and exit the BIOS Setup Utility.
If the problem persists, have the computer serviced.
Message:110 (Incorrect password specified, system halted)
Solution:Turn off the computer; then turn it on again. Type in the correct
password. You cannot access the computer without the correct password. If
you forget your password, have the computer serviced.
Message:252 (VPD checksum error)
Solution:Have the computer serviced.
Solving computer problems
Chapter 2. Solving computer problems 13
Message:The power-on password or supervisor password prompt
Solution:If the power-on password prompt appears when you turn on your
computer, a power-on password is set. If the supervisor password prompt
appears when you press F1 to access the IBM BIOS Setup Utility, the
supervisor password is set. Type the correct password and press Enter to use
the computer (see the onboard help, Access ThinkPad).
Attention: If you still have a problem, have the computer serviced.If you
forget your supervisor password, IBM will not reset it. You must take the
computer to an IBM reseller or a marketing representative to replace the
system board. Proof of purchase is required, and a fee will be charged for
service.
Message:The hard disk password prompt
Solution:If the hard disk password prompt appears, a hard disk password is
set.
Type the correct password and press Enter to use the computer (see the
onboard help, Access ThinkPad).
Attention: If you forget your hard disk password, you can no longer access
the hard disk. The password cannot be reset and you will lose all data and
files on the hard disk. To use the computer, you will need to replace the hard
disk. This replacement will incur expenses for parts and labor.
If you still have a problem, have the computer serviced.
Message:The DOS full-screen looks smaller.
Solving computer problems
14 ThinkPad
®
R30 Service and Troubleshooting Guide
Solution:When you use a DOS application that supports only the 640x480
resolution (VGA mode), the screen image might look slightly distorted or
smaller than the display size. This is to maintain compatibility with other
DOS applications and is not a defect.
To expand the screen image to the same size as the actual screen, start the
ThinkPad Configuration program and click LCD; then select the Screen
Expansion function. (The image might look slightly distorted.) See the
on-board help, Access ThinkPad for more details.
Message:The Windows startup screen does not fill the screen.
Solution:When you enable the Screen Expansion function in the ThinkPad
Configuration program, the Windows startup screen expands but does not fill
the entire screen. This is not a defect. (The image might look slightly
distorted.) See the on-board help, Access ThinkPad for more details.
Message:Hibernation error
Solution:The system configuration changed between the time your computer
entered hibernation mode and the time it left this mode, and your computer
cannot resume normal operation.
vRestore the system configuration to what it was before your computer
entered hibernation mode.
vIf the memory size has been changed, re-create the hibernation file.
Message:Operating system not found.
Solution:Verify the following:
vThe hard disk drive is correctly installed.
vA startable diskette is in the diskette drive
If you still see the same error message, check the boot sequence, using IBM
BIOS Setup Utility.
Errors without codes or messages
Problem: When I turn on the machine, nothing appears on the screen and the
machine does not beep while starting up.
Note: If you are not sure whether you heard any beeps, turn off the
computer; then turn it on again and listen. If you are using an external
monitor, refer to External monitor problems.
Solution: If a power-on password is set, press any key to display the
power-on password prompt, and then type the correct password and press
Enter.
Solving computer problems
Chapter 2. Solving computer problems 15
If the power-on password prompt does not appear, the brightness control
might be set to minimum brightness. Adjust the brightness level by pressing
Fn+Home.
If the screen still remains blank, make sure that:
vThe battery is installed correctly.
vThe ac adapter is connected to the computer and the power cord is plugged
into a working electrical outlet.
vThe computer power is on. (Turn on the power switch again for
confirmation.)
If these items are properly set, and the screen remains blank, have the
computer serviced.
Problem: When I turn on the machine, nothing appears on the screen, but I
hear two or more beeps or a continuous beep while starting up.
Solution: If you are using Ethernet:
vMake sure that the Ethernet cable is connected firmly.
vContact your network administrator.
If the screen is still blank, and beeps are not stopped, have the computer
serviced.
Problem: When I turn on the machine, only a white cursor appears on a
blank screen.
Solution: First, reboot your system by pressing Ctrl+Alt+Del. If that does not
work, hold down the power switch for more than 4 seconds. If this does not
resolve the problem, you may need to reinstall your operating system.
Problem: My screen goes blank while the computer is on.
Solution: Your screen saver or power management may be enabled. Move the
TrackPoint or press a key to exit the screen saver, or press the power switch to
resume from standby or hibernation.
Problem: The computer cannot boot-up.
The message ″Insert system diskette and press Enter key to reboot″appears.
Solution: Have in hand a bootable diskette, such as the Windows startup
diskette, and do as follows:
1. Turn off the computer.
Solving computer problems
16 ThinkPad
®
R30 Service and Troubleshooting Guide
2. Connect the external diskette drive.
3. Insert the bootable diskette into the diskette drive.
The Windows startup diskette can help diagnose the problem. If the problem
remains, have the computer serviced.
Password problems
Problem: I forgot my password.
Solution: If you forgot your power-on password, you have to take your
computer to an IBM reseller or marketing representative to have the password
canceled.
If you forgot your hard disk password, IBM will not reset your password or
recover data from the hard disk. You must take your computer to an IBM
reseller or an IBM marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and an additional charge might be
required for the service.
If you forgot your supervisor password, IBM will not reset your password.
You must take your computer to an IBM reseller or IBM marketing
representative to have the system board replaced. Proof of purchase is
required, and an additional charge might be required for the service.
A power switch problem
Problem: The system does not respond, and you cannot turn off the computer.
Solution: Turn off the computer by pressing and holding the power switch for
4 seconds or more. If the system is still not reset, remove the ac adapter and
the battery.
Keyboard problems
Problem: All or some keys on the keyboard do not work.
Solution: If the problem occurred immediately after the computer returned
from standby mode, enter the power-on password if one has been set.
If an external keyboard is connected, the numeric keypad on your computer
does not work. Use the numeric keypad on the external keyboard.
If an external numeric keypad or a mouse is connected:
1. Turn off the computer.
2. Remove the external numeric keypad or the mouse.
3. Turn on the computer and try using the keyboard again.
Solving computer problems
Chapter 2. Solving computer problems 17
If the keyboard problem is resolved, carefully reconnect the external numeric
keypad, external keyboard, or mouse, making sure that you have seated the
connectors properly.
If keys on the keyboard still do not work, have the computer serviced.
Problem: A number appears when you type a letter.
Solution: The numeric lock function is on. To disable it, press and hold Shift;
then press NumLk.
Problem: All or some keys on the external numeric keypad do not work.
Solution: Make sure that the external numeric keypad is correctly connected
to the computer.
Problem: All or some keys on the external keyboard do not work.
Solution: To use an external keyboard, you need to attach it to the computer
directly or through the keyboard/mouse cable. Make sure that:
vThe keyboard cable is correctly connected to the computer (if the keyboard
is connected directly to the computer).
vThe keyboard/mouse cable is correctly connected to the computer.
vThe keyboard cable is connected to the correct side of the keyboard/mouse
cable.
If these connections are correct, disconnect the keyboard/mouse cable from
the computer and make sure that the keyboard operates properly. If the
built-in keyboard works, there is a problem with either the cable or with the
keyboard. Try using a different keyboard/mouse cable or external keyboard.
Problem: The internal numeric keypad does not work.
Solution: If you connect an external numeric keypad or an external keyboard
with a numeric keypad, the internal numeric keypad is disabled. Use the
external numeric keypad instead.
TrackPoint problems
Problem: The cursor drifts when the computer is turned on or after it resumes
normal operation.
Solution: The cursor might drift when you are not using the TrackPoint
during normal operation. This is a normal characteristic of the TrackPoint and
is not a defect. Drift might last for several seconds under the following
conditions:
Solving computer problems
18 ThinkPad
®
R30 Service and Troubleshooting Guide
vWhen the computer is turned on.
vWhen the computer resumes normal operation.
vWhen the TrackPoint is pressed for a long time.
vWhen the temperature changes.
Problem: The mouse or pointing device does not work.
Solution: Make sure that the pointing-device is enabled in the Device
Manager.
Make sure that the mouse or pointing-device cable is securely connected to
the computer.
Try using the TrackPoint. If the TrackPoint works, the error might be due to
the mouse.
Note: For more information, see the manual supplied with the mouse.
Problem: The mouse buttons do not work.
Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then
reinstall IBM PS/2 TrackPoint. Drivers are provided in the
C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk
drive does not contain device drivers, refer to the ThinkPad Service &
Support Web site. To access this Web site, open Access ThinkPad by pressing
the ThinkPad button, then click the Service & Support image on the right of
the screen.
Problem: The scrolling or magnifying glass function does not work.
Solution: Check the mouse driver in the Device Manager window, and make
sure that the IBM PS/2 TrackPoint driver is installed.
Problem: The cursor does not move after the computer awakens from one of
the power management modes.
Solution: Make sure you followed the instructions in the on-board help,
Access ThinkPad correctly if you reinstalled Windows with the Advanced
Power Management (APM) option.
Infrared port problems
Problem: Your computer cannot communicate with other devices through the
infrared port.
Solution: Make sure that the communication speeds are the same.
Solving computer problems
Chapter 2. Solving computer problems 19
Make sure that the infrared ports are clean.
Make sure that no objects are between the computer and the communicating
device.
Make sure that the distance and angle between your computer and the device
are within the specified ranges.
Make sure that you are not operating under direct sunlight.
Make sure that the infrared port is directly facing the other communication
port.
Make sure that the communication application running on your computer is
compatible with that running on the other computer. Refer to the application
manuals for more information.
Problem: Incorrect data is sent between your computer and a communicating
device.
Solution: Make sure that:
vThe distance and angle between your computer and the device are within
the ranges.
vThe communication speeds are the same.
vThere are no other devices that radiate infrared rays, such as
remote-controlled devices or wireless headphones, near your computer or
the communicating device.
vYou are not operating under direct sunlight.
vNo fluorescent lamps are near your computer or the communicating device.
Problem: You cannot use DMA channels for both the parallel connector and
the infrared port.
Solution: If you enable ECP and choose DMA3 (the default value) for the
parallel connector in the ThinkPad Configuration program, you might be
asked whether you want to disable DMA for the infrared port. To use DMA
channels for both the parallel and infrared ports, do the following:
1. Click OK to disable DMA for the infrared port.
2. Close a parallel port panel.
3. Click the Infrared device button to open the infrared panel.
4. Choose DMA0 or DMA1 for the infrared port on the panel.
5. If you see the panel asked whether you want to disable DMA for an audio
device, click OK.
Solving computer problems
20 ThinkPad
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R30 Service and Troubleshooting Guide
Standby or hibernation problems
Problem: The computer enters standby mode automatically.
Solution: If the processor reaches a temperature that is too high, the computer
will automatically enter standby mode to allow the computer to cool and to
protect the processor and other internal components.
Problem: The computer enters standby mode immediately after POST (the
standby indicator turns on).
Solution: Make sure that:
vThe battery is charged.
vThe operating temperature is within the acceptable range. Refer to
“Specifications”in this Guide.
If these items are correct, have the computer serviced.
Problem: The critical low-battery error appears, and the computer
immediately turns off.
Solution: The battery power is getting low. Connect the ac adapter to the
computer, or replace the battery with a fully charged one.
Problem: The computer display remains blank after you take action to return
from a sleep mode.
Solution: Check if an external monitor was disconnected while the computer
was in standby mode. Do not disconnect the external monitor while the
computer is in standby mode or hibernation mode. If no external monitor is
attached when the computer resumes, the computer display remains blank
and output is not displayed. This restriction does not depend on the
resolution value.
Problem: The computer does not return from standby mode, or the standby
indicator stays on and the computer does not work.
Solution: The computer automatically enters standby or hibernation mode
when the battery is depleted. Do one of the following:
vReplace the battery with a fully charged one and then press Fn.
vConnect the ac adapter to the computer; then press Fn.
Problem: Your computer does not enter standby or hibernation mode.
Solution: Check if any option has been selected to disable your computer
from entering standby or hibernation mode.
Solving computer problems
Chapter 2. Solving computer problems 21
Problem: When you are using the port replicator, resuming normal operation
from hibernation or standby mode takes a long time.
Solution: If the Ethernet port is enabled, but the port replicator is not
connected to a LAN, resuming operation can take a long time. The computer
queries the Ethernet until the timeout timer stops the query. If you want to
access an Ethernet, connect the network cable. If you are not using the
network, disable the Ethernet port as follows:
For Windows XP:
1. Click Start →Network Connections.
2. Right-click the Local Area Connection icon for Intel 8255x-based PCI
Ethernet Adapter (10/100); then click Disable.
For Windows 2000:
1. In the Control Panel, double-click the System icon.
2. Click the Hardware tab.
3. Click Device Manager....
4. Double-click Network Adapter.
5. Double-click Intel 8255x-based PCI Ethernet Adapter (10/100).
6. Select Do not use this device (disable) in the Device usage list box.
7. Click OK.
For Windows 98 or Windows Millenium Edition (Me):
1. In the Control Panel, double-click the System icon.
2. Click the Device Manager tab.
3. Double-click Network Adapter.
4. Double-click Intel EtherExpress PRO PCI Adapter.
5. Select the Disable in this hardware profile check box.
6. Click OK.
7. Close all windows.
8. Restart the computer.
Problem: The computer does not enter standby mode as set by the timer
under Windows 98.
For Windows 98:
The generic CD or DVD driver for Windows 98 accesses the internal CD or
DVD drive every 3 seconds to see if a CD or DVD inserted in the CD or DVD
drive. This prevents your computer from entering standby mode even after a
timeout. To prevent this from occurring, do the following:
1. Click Start.
2. Move the cursor to Settings and Control Panel.
3. Click Control Panel, and then double-click System.
Solving computer problems
22 ThinkPad
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R30 Service and Troubleshooting Guide
4. Click the Device Manager tab.
5. Click the +mark of CD-ROM.
6. Double-click the name of the CD or DVD drive.
7. Click the Setting tab.
8. Clear the Auto insert notification check box.
Windows 98 no longer detects the CD or DVD insertion automatically.
For Windows NT:
If you enable the CD-ROM AutoRun feature, the timer cannot trigger the
comptuer to enter standby mode. To enable the timer in this situation, edit the
configuraiton information in the registry as follows:
HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\Services\Cdrom\
Autorun: 0x1 > Autorun: 0
Solving computer problems
Chapter 2. Solving computer problems 23
Computer screen problems
Problem: The screen is blank.
Solution: Press Fn+Home to make the screen brighter. If you still have the
problem persists, do the ″Solution″in the problem below.
Problem: The screen is unreadable or distorted.
Solution: Make sure that:
vThe display device driver is installed correctly.
vThe display resolution and color depth are correctly set.
vThe monitor type is correct.
To check these settings, do as follows:
For Windows XP:
1. Click Start →Control Panel.
2. Click Appearance and Themes in the Pick a category section.
3. Click Display in the Pick a Control Panel icon section.
4. Click the Settings tab.
5. Check whether the color depth and resolution are correctly set.
6. Click Advanced
7. Click the Adapter tab.
8. Make sure ″Trident Video Accelerator CyberBlade-Ai1″is shown in the
adapter information window.
9. Click the Monitor tab.
10. Make sure the information is correct.
For Windows 2000, Windows 98, or Windows Me:
1. Open the Display Properties window, by double-clicking the Display icon
in the Control Panel.
2. Click the Settings tab.
3. Check whether the color depth and resolution are correctly set.
4. Click Advanced...
5. Click the Adapter tab.
6. Make sure ″Trident Video Accelerator CyberBlade-Ai1 AGP″is shown in
the adapter information window.
7. Click the Monitor tab.
8. Make sure the information is correct.
Solving computer problems
24 ThinkPad
®
R30 Service and Troubleshooting Guide
Problem: Incorrect characters appear on the screen.
Solution: Did you install the operating system or application program
correctly? If they are installed and configured correctly, have the computer
serviced.
Problem: The screen stays on even after you turn off your computer.
Solution: Press and hold the power switch for 4 seconds or over to turn off
your computer; then turn it on again.
Problem: Missing, discolored, or bright dots appear on the screen every time
you turn on your computer.
Solution: This is an intrinsic characteristic of the TFT technology. Your
computer’s display contains multiple thin-film transistors (TFTs). A small
number of missing, discolored, or bright dots on the screen might exist all the
time.
Problem: ″Unable to create overlay window″message appears when you start
DVD playback, -or- you may get poor playback or none at all while running
video playback, DVD playback or game applications.
Solution: Do either of the following:
vIf you are using the computer display and external monitor simultaneously
with 32–bit color mode, change the color depth to 16–bit mode.
vIf you are using a desktop size of 1280x1024 or larger, reduce the desktop
size and the color depth.
Battery problems
Problem: The battery cannot be fully charged by the power-off method in the
standard charge time for your computer.
Solution: The battery might be over-discharged. Do the following:
1. Turn off the computer.
2. Make sure that the over-discharged battery is in the computer.
3. Connect the ac adapter to the computer and let it charge.
If the optional Quick Charger is available, use it to charge the over-discharged
battery.
If the battery cannot be fully charged in 24 hours, use a new battery.
Solving computer problems
Chapter 2. Solving computer problems 25
Problem: Your computer shuts down before the battery status indicator shows
empty, -or- Your computer operates after the battery status indicator shows
empty.
Solution: Discharge and recharge the battery.
Problem: The operating time for a fully charged battery is short.
Solution: Discharge and recharge the battery. If your battery’s operating time
is still short, use a new battery.
Problem: The computer does not operate with a fully charged battery.
Solution: The surge protector in the battery might be active. Turn off the
computer for one minute to reset the protector; then turn on the computer
again.
Problem: The battery cannot be charged.
Solution: You cannot charge the battery when it is too hot. If the battery feels
hot, remove it from the computer and allow it to cool to room temperature.
After it cools, reinstall it and recharge the battery. If it still cannot be charged,
have it serviced.
Hard disk drive problems
Problem: The hard disk drive makes a rattling noise intermittently.
Solution: The rattling noise might be heard when:
vThe hard disk drive starts accessing the data or it stops.
vYou carry the hard disk drive.
vYou carry your computer.
This is a normal characteristic of a hard disk drive and is not a defect.
Problem: The hard disk drive does not work.
Solution: Use PC-Doctor to test the hard disk drive. If there are problems,
have the hard disk drive serviced.
CD-ROM, DVD-ROM, CD-RW, DVD/CD-RW drive problems
Problem: The CD or DVD does not work.
Solution: Make sure that:
vThe computer power is turned on and a CD or DVD is properly loaded on
the center pivot of the CD or DVD drive. (You should hear a click.)
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26 ThinkPad
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R30 Service and Troubleshooting Guide
vThe CD or DVD tray is firmly closed.
vThe device drivers are correctly installed.
Problem: You hear a noise from the CD or DVD drive when the disc is
spinning.
Solution: The CD or DVD drive cover might be bent. Have the computer
serviced.
Problem: The CD or DVD tray does not open even if you press the CD or
DVD drive eject button.
Solution: Insert a pin into the CD or DVD emergency eject hole and eject the
CD or DVD tray.
Problem: The CD or DVD cannot be read.
Solution: Make sure that:
vThe CD or DVD is not dirty. If it is, clean it with a CD or DVD cleaner kit.
vThe CD or DVD is not defective. If it is, try another CD or DVD.
vThe CD or DVD is placed in the tray with the label side up.
vThe CD or DVD format conforms with one of the following:
–Music CD
–CD-ROM or CD-ROM XA
–Multisession photo CD
–Video CD
–CD-R or CD-RW
–DVD-ROM (DVD-video)
Note: You can only playback DVD movies if your computer has a
DVD-ROM or DVD/CD-RW drive and the DVD movie playback
software is installed.
Problem: The DVD movie does not play.
Solution: The region code of the DVD movie you inserted into the DVD-ROM
or DVD/CD-RW drive must match the region code you set for the DVD
Player software. You can set the region code a maximum of 5 times. If you
have not reached the limit, a prompt appears and you change it to the region
code of the inserted DVD movie. If not, you will only be able to play DVD
movies of the last region you set.
Solving computer problems
Chapter 2. Solving computer problems 27
Problem: The control buttons on the DVD movie playback software do not
work.
Solution: The DVD movie playback software is reading the DVD. Wait for a
few seconds before trying the buttons again.
Problem: A CD cannot be written.
Solution: Make sure the CD you placed in the CD-RW or DVD/CD-RW drive
is either a CD-R or CD-RW. If you are writing to a CD-R, make sure it is
blank.
Note: You can write CDs if your computer has a CD-RW or DVD/CD-RW
drive and a CD recording software is installed.
Problem: A written CD has errors.
Solution: Make sure your computer is protected from vibration when writing
to a CD. Even typing on the computer will cause vibration that may result in
errors in the written CD or even a damaged and unreadable CD.
Note: You can write CDs if your computer has a CD-RW or DVD/CD-RW
drive and a CD recording software is installed.
Software problems
Problem: An application does not run correctly.
Solution: Make sure that the problem is not being caused by the application
by checking the following:
vYour computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
vThe application is designed to operate with your operating system.
vOther applications run correctly on your computer.
vThe necessary device drivers are installed.
vThe application works when it is run on some other computer.
If an error message appears when you are using the application program,
refer to the manuals supplied with the application.
If the application still does not run correctly, contact your place of purchase or
a service representative for help.
Problem: The Windows Safe Mode screen appears.
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28 ThinkPad
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R30 Service and Troubleshooting Guide
Solution: Your computer may not have shut down properly the last time. In
Safe Mode, shut down and restart your computer.
If you still have a problem, contact your place of purchase or the service
representative for help.
Other problems
Problem: The computer locks or does not accept any input.
Solution: Your computer might lock when it enters standby mode during a
communication operation. Disable the standby timer when you are working
on the network.
To turn off the computer, press and hold the power switch for 4 seconds or
more.
Problem: The computer does not turn off with the power switch.
Solution: If the standby indicator is on and you are working under battery
power, replace the battery with a fully charged one or change your power
source to ac power.
If you still have a problem, press and hold the power switch for 4 seconds or
more; this forces the computer to turn off.
Problem: The computer does not start from a device you want, such as a
diskette drive.
Solution: Refer to the Startup Configuration menu of the IBM BIOS Setup
Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is
set so that the computer starts from the device you want.
Solving computer problems
Chapter 2. Solving computer problems 29
Starting BIOS Setup Utility
Your computer provides a program, called IBM BIOS Setup Utility, that
enables you to select various setup parameters. The panels in this utility are
as follows:
vConfig: Set the configuration of your computer.
vDate: Set the date and time.
vPassword: Set a password.
vStartup: Set the startup device.
vRestart: Restart the system.
Note: You can set some of these parameters more easily by using the
ThinkPad Configuration Program. For more information on this
program, refer to the on-board help.
To start IBM BIOS Setup Utility, do as follows:
1. To protect yourself against accidental loss of data, refer to “Backing up
your registry”in Access ThinkPad. Open Access ThinkPad by pressing the
ThinkPad button. Backing up your registry will save your computer’s
current configuration.
2. Remove any diskette from the diskette drive, and remove any CD or DVD
from the CD or DVD drive; then turn off the computer.
3. Turn on the computer; then, while the “Press F1 for IBM BIOS Setup
Utility ”message is displayed at the lower-left of the screen, press F1.
If you have set a supervisor password, the “IBM BIOS Setup Utility”menu
appears after you enter the password. You can start the utility by pressing
Enter instead of entering the supervisor password; then, however, you
cannot change the parameters that are protected by the supervisor
password. For more information, refer to the on-board help provided with
your computer.
4. Using the cursor keys, move to an item you want to change. When the
item you want is highlighted, press Enter. A submenu is displayed.
5. Change the items you want to change. To change the value of an item, use
the F5 or F6 key. If the item has a submenu, you can display it by pressing
Enter.
6. Press F3 or Esc to exit from the submenu.
If you are in a nested submenu, press Esc repeatedly until you reach the
IBM BIOS Setup Utility menu.
7. Select Restart; then press Enter. Change the option you want; then press
Enter. Your computer restarts.
Notes:
1. The Restart submenu offers you such options as loading the default
settings or discarding the changes.
2. If you need to restore the settings to their original state as of the time of
purchase, press the F9 key to load the default settings.
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30 ThinkPad
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R30 Service and Troubleshooting Guide
Recover pre-installed software
If the data on your hard disk drive is damaged or accidentally erased, you
can restore the software that was shipped with your computer. This software
includes your pre-installed operating system, applications, and device drivers.
To restore your pre-installed software, you can use either the Product
Recovery program or a Recovery CD.
The Product Recovery program is in a section of your hard disk drive that is
not displayed by Windows Explorer. You may use a Recovery CD if it was
provided with your computer.
In case of a hard disk drive failure, or if the Product Recovery program is
accidentally deleted or becomes damaged, you can order a Product Recovery
CD from IBM.
Note: The recovery process might take up to 2 hours.
Attention
All of the files on the C:\ drive will be lost in the recovery process. Be
sure to back up copies of the files you have saved on your C:\ drive
before you begin.
Note: You might need to use a CD, DVD, or a diskette drive in the recovery
process. Use a drive that is compatible with your computer.
To use the Product Recovery program to restore your pre-installed software,
do the following:
1. Save all your files and shut down your desktop.
2. Turn off your computer.
3. Turn on your computer. Quickly press F11 when this message is displayed
on the screen: ″To start the Product Recovery program, press F11.″This
message is displayed for only a few seconds.
Note: If this message is not displayed, you can use a Recovery Repair
diskette to get access to the Product Recovery program.
4. From the list displayed on the screen, select the operating system you
want to recover.
5. Select the recovery options you want, and follow the instructions on the
screen.
6. Restart the system. Your computer will restart with the pre-installed
operating system, drivers, and software.
Solving computer problems
Chapter 2. Solving computer problems 31
To use a Recovery CD to restore your pre-installed software, do the
following:
1. Insert the Recovery CD into the CD or DVD drive.
2. Save all your files, and turn off your computer.
3. Change the boot sequence as follows:
a. Turn on your computer; then while the Press F1 for IBM BIOS Setup
Utility message is displayed at the lower left of the screen, press the F1
key to start the BIOS Setup Utility.
Note: To start up your computer from the CD or DVD drive
temporarily, press F12 instead of F1, then select CD-ROM Drive
and press Enter.
b. With the cursor key, select Startup; then press Enter.
c. Select Boot; then press Enter.
d. Select CD-ROM Drive; then press F5 repeatedly until it is at the top of
the list.
e. Press F10; then press Enter to save the changes and exit the IBM BIOS
Setup Utility.
4. The Product Recovery program menu opens. From the list displayed on
the screen, select the operating system you want to recover.
5. Select the recovery options you want, and follow the instructions on the
screen.
6. Restart the system. Your computer will restart with the pre-installed
operating system, drivers, and software.
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To create a Recovery Repair diskette
If the prompt needed to access the Product Recovery Program is not
displayed, use the Recovery Repair diskette to recover the prompt. Make a
Recovery Repair diskette and save it for future use. To make a Recovery
Repair diskette:
1. Shut down and restart your computer.
2. Attach the external diskette drive to the computer.
3. At the prompt, press F11. (The option to press F11 appears for only a few
seconds. You must press F11 quickly.) The Product Recovery program
main menu appears.
4. Select System Utilities from the main menu. Press Enter.
5. Select Create a Recovery Repair diskette. Press Enter.
6. Follow the on-screen instructions.
7. When the process is completed, label your diskette as the Recovery Repair
diskette and save it for future use.
To use the Recovery Repair diskette:
1. Shut down and turn off your computer.
2. Attach the external diskette drive to the computer.
3. Insert the Recovery Repair diskette into the drive; then turn on the
computer.
4. Follow the on-screen instructions.
Installing a new operating system and device drivers
If you install a new operating system on your computer, you need to install
the ThinkPad
®
device drivers for it at the same time.
The device drivers are provided in the C:\IBMTOOLS\DRIVERS directory on
your hard disk drive. The software applications are provided in the
C:\IBMTOOLS\APPS directory on your hard disk drive. Operating system
updates are provided in the C:\IBMTOOLS\OSFIXES directory on your hard
disk drive. These directories also contain text files explaining how to install
the drivers.
Note: If you cannot find the device drivers you need on your hard disk drive,
or if you want to receive updates and the latest information about
them, refer to the ThinkPad Service & Support Web site. To access this
Web site, open Access ThinkPad by pressing the ThinkPad button; then
click the Service & Support image on the right of the screen.
Solving computer problems
Chapter 2. Solving computer problems 33
For instructions on how to install a new operating system, see the on-board
help, Access ThinkPad.
Backing up your system
Backing up your registry
When you add software applications or devices to your computer, the
installation process may change your registry and configuration.
If your computer does not work properly after you add applications or
devices, you need to restore the previous registry.
Before you make changes, backup the configuration. If something goes wrong,
you can restore the system registry and configuration files.
You can use ConfigSafe (for Windows 98 and Windows 2000) or System
Restore (for Windows XP and Windows Millenium Edition) to save the
configuration before you make changes. Then if something goes wrong, use
ConfigSafe or System Restore to restore the system registry and configuration
files.
For Windows XP:
To capture a snapshot of your system configuration, or to restore your
configuration to an earlier snapshot using Windows XP:
1. Click Start →Control Panel.
2. Click Performance and Maintenance in the Pick a category section.
3. Click System Restore in the Pick a task... section.
4. Follow the on-screen instructions.
If you need to restore a configuration snapshot, open ConfigSafe and follow
the on-screen instructions.
For Windows 2000 or Windows 98:
To capture a snapshot of your system configuration with ConfigSafe:
1. Click Start →Programs →ConfigSafe →ConfigSafe
2. Double-click ConfigSafe. The window opens.
3. Click the camera icon.
4. Type a name for the snapshot. For example, before installing a word
processor, you might type, “Before installing a word processor.”
5. Click OK.
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34 ThinkPad
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6. After a few moments, the main ConfigSafe window will return. The
snapshot is complete.
If you need to restore a configuration snapshot, open ConfigSafe and follow
the on-screen instructions.
For Windows Me:
To capture a snapshot of your system configuration, or to restore your
configuration to an earlier snapshot using Windows Me, click Start —>
Programs —>Accessories —>System Tools —>System Restore and follow
the on-screen instructions.
Backing up data
Hard disks are reliable data storage devices. However, you should protect
yourself against accidental data loss or the unlikely event of a hard disk
malfunction by backing up your important files regularly.
For Windows XP:
To back up data, start the backup application as follows:
1. Click Start →Control Panel.
2. Click Performance and Maintenance in the Pick a category section.
3. Click Back up my data in the Pick a task... section.
4. Follow the on-screen instructions.
For Windows 2000 or Windows 98:
To back up data, start the backup application as follows:
1. Click Start.
2. Move the cursor to Programs,Accessories,System Tools, and Backup.
3. Click Backup.
Make sure that the Create a new backup job button is marked in the
Microsoft Backup window.
4. Click OK. The Backup Wizard will guide you through backing up some or
all of the files on your hard disk.
For Windows Me:
To back up data using Windows Me, copy your files to a diskette drive or
another storage device on a regular basis.
Solving computer problems
Chapter 2. Solving computer problems 35
Replacing the hard disk drive
You can increase the storage capacity of your computer by replacing the hard
disk drive with one of greater capacity. You can purchase a new hard disk
drive from your IBM reseller or IBM marketing representative.
Note: Replace the hard disk drive only if you upgrade it or have it repaired.
The connectors and bay of the hard disk drive were not designed for
frequent changes, or drive swapping.
Attention
Handling a hard disk drive
vDo not drop the drive or subject it to physical shocks. Put the drive on
a material, such as soft cloth, that absorbs the physical shock.
vDo not apply pressure to the cover of the drive.
vDo not touch the connector.
The drive is very sensitive. Incorrect handling can cause damage and
permanent loss of data on the hard disk. Before removing the hard disk
drive, make a backup copy of all the information on the hard disk drive,
and then turn the computer off. Never remove the drive while the
system is operating, in standby mode, or in hibernation mode.
To replace the hard disk drive, do the following:
1. Turn off the computer; then disconnect the ac adapter and all cables from
the computer.
2. Close the computer display, and turn the computer over.
3. Remove the battery.
Replacing the hard disk drive
36 ThinkPad
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R30 Service and Troubleshooting Guide
4. Loosen the coin screw that secures the hard disk drive1. You can use a
coin in the slot of the screw.
123
5. Remove the hard-disk-drive cover by pulling it away from the computer
2.
6. Pull on the hard-disk-drive tab and pull out the hard disk drive 3.
7. Insert the hard disk drive into the hard-disk- drive bay; then firmly
re-install the hard-disk-drive cover and secure it with the coin-screw.
8. Reinstall the battery.
9. Turn the computer over. Connect the ac adapter and cables to the
computer.
Replacing the hard disk drive
Chapter 2. Solving computer problems 37
Replacing the battery
To replace the battery, do as follows:
1. Turn off the computer, or enter hibernation mode. Then disconnect the ac
adapter and all cables from the computer.
Note: If you are using a PC Card, the computer may not be able to enter
hibernation mode. If this happens, turn off the computer.
2. Close the computer display, and turn the computer over.
3. Remove the battery.
a. Slide and hold the battery latch in the unlock position 1.
b. Insert your finger in the notch and lift up the battery 2.
c. Pull up and remove the battery 3.
1
23
4. Reinstall the battery.
a. Insert the end of the battery (with the rubber feet) into the battery
compartment 1.
b. Let down the other end of the battery securely into the battery
compartment 2.
c. Slide the battery latch into the lock position 3.
1
2
3
5. Turn the computer over again. Connect the ac adapter and the cables to
the computer.
Replacing the battery
38 ThinkPad
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R30 Service and Troubleshooting Guide
Getting help and service
If you need help, service, technical assistance, or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you. This section contains information about where to go for
additional information about IBM and IBM products, what to do if you
experience a problem with your computer, and whom to call for service
should it be necessary.
Information about your IBM computer and preinstalled software, if any, is
available in the documentation that comes with your computer. That
documentation includes printed books, online books, README files, and help
files. In addition, information about IBM products is available on the World
Wide Web and through the IBM Automated Fax System.
For technical assistance with the installation of, or questions related to, Service
Packs for your preinstalled Microsoft
®
Windows product, refer to the
Microsoft Product Support Services Web site at
support.microsoft.com/directory/, or you can contact the IBM HelpCenter
®
.
Some fees might apply.
Getting help on the Web
On the World Wide Web, the IBM Web site has up-to-date information about
IBM Personal Computer products and support. The address for the IBM
Personal Computing home page is www.ibm.com/pc
IBM provides an extensive Web site dedicated to mobile computing and to
ThinkPad computers at www.ibm.com/pc/support
Research this Web site to learn how to solve problems, find new ways to use
your computer, and learn about options that can make working with your
ThinkPad computer even easier.
If you select Profile from the support page, you can create a customized
support page that is specific to your hardware, complete with Frequently
Asked Questions, Parts Information, Technical Hints and Tips, and
Downloadable Files. In addition, you can choose to receive e-mail notifications
whenever new information becomes available about your registered products.
You also can order publications through the IBM Publications Ordering
System at
www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi
Getting help and service
40 ThinkPad
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Getting help by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S.
and Canada you can receive by fax marketing and technical information on
many topics, including hardware, operating systems, and local area networks
(LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will be sent
to your fax machine. In the U.S. and Canada, to access the IBM Automated
Fax System, call 1-800-426-3395.
Calling IBM
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. The following services are available during the
warranty period:
vProblem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
vIBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
vEngineering change management - Occasionally, there might be changes
that are required after a product has been sold. IBM or your reseller, if
authorized by IBM, will make selected Engineering Changes (ECs) available
that apply to your hardware.
The following items are not covered:
vReplacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to device drivers
vInstallation and maintenance of network operating systems (NOS)
vInstallation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
Getting help and service
Chapter 3. Getting help and service from IBM 41
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:
vMachine Type and Model
vSerial numbers of your computer, monitor, and other components, or your
proof of purchase
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information for your system
Telephone numbers
Note: Telephone numbers are subject to change without notice. For the latest
list of IBM HelpCenter telephone numbers and hours of operation, visit
the Support Web site at
www.ibm.com/pc/support.
Country or region Language Telephone Number
Argentina Spanish 11-4717-4357
Australia English 1300-130-426
Austria German 01-54658-5060
Belgium Dutch
French
02-714 35 70
02-714 35 15
Brazil Portuguese 55-0800 78 48 31
Canada English/ French 1-800-565-3344
416-383-3344
Chile Spanish 800-203300
China Mandarin 800-810-1818
Colombia Spanish 9-800-18811
623-2300
Denmark Danish 35 25 02 91
Ecuador Spanish 2-565-130
Finland Finnish 9-22 931 840
France French 01-69 32 40 40
Germany German 069-6654 9040
Getting help and service
42 ThinkPad
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Country or region Language Telephone Number
Hong Kong Cantonese 2825-6900
Ireland English 01-815 9202
Italy Italian 02-482 9202
Japan Japanese 0120-887-870
Luxembourg French 298-977 5063
Mexico Spanish 01-800-426-1000
387-5991
Netherlands Dutch 020-504 0501
New Zealand English 0800-446-149
Norway Norwegian 23 05 32 40
Peru Spanish 349-0050
Portugal Portuguese 21-791 51 47
Spain Spanish 91-662 4916
Sweden Swedish 08-751 52 27
Switzerland German/
French/
Italian
0848-80 52 52
Taiwan Mandarin 886-2-2725-9799
United
Kingdom
English 01475-555 055
United States English 1-800-772-2227
Getting help and service
Chapter 3. Getting help and service from IBM 43
Getting help and service
44 ThinkPad
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Appendix A. Important safety instructions
DANGER
Electric current from power, telephone, and communication cables is hazardous. To
avoid shock hazard, connect and disconnect cables as shown below when
installing, moving, or opening the covers of this product or attached devices. The
3-pin power cord must be used with a properly grounded outlet.
Turn everything OFF.
Turn everything OFF.
First, attach all cables to devices. First, remove the power cord from
the outlet.
Attach the signal cables to
receptacles.
Remove signal cables from
receptacles.
Attach the power cord to an outlet.
Remove all cables from devices.
Turn the device ON.
To Connect To Disconnect
© Copyright IBM Corp. 2001 45
DANGER
Reduce the risk of fire and electric shock by always following basic safety
precautions, including the following:
vDo not use your computer in or near water.
vDuring electrical storms:
–Do not use your computer with the telephone cable connection.
–Do not connect the cable to or disconnect it from the telephone outlet on the
wall.
DANGER
If the rechargeable battery pack is incorrectly replaced, there is danger of an
explosion. The battery pack contains a small amount of harmful substances. To
avoid possible injury:
vReplace only with a battery of the type recommended by IBM, or an equivalent.
vKeep the battery pack away from fire.
vDo not expose it to water or rain.
vDo not attempt to disassemble it.
vDo not short-circuit it.
vKeep it away from children.
Do not put the battery pack in trash that is disposed of in landfills. When
disposing of the battery, comply with local ordinances or regulations and your
company’s safety standards.
DANGER
If the backup battery is incorrectly replaced, there is danger of explosion.
The lithium battery (IBM P/N 11J8591 UL-recognized component [file no.
MH12568]) contains lithium and can explode if it is not properly handled or
disposed of.
Replace only with a battery of the same type.
To avoid possible injury or death, do not: (1) throw or immerse the battery into
water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or
disassemble it. Dispose of it as required by local ordinances or regulations and
your company’s safety standards.
46 ThinkPad
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DANGER
Follow the instruction below when installing or reconfiguring the Mini PCI option.
To avoid shock hazard, disconnect all the cables and the ac adapter when you
install the Mini PCI option or open the covers of the system or attached devices.
Electrical current from power, telephone, and communication cables in hazardous.
CAUTION:
When you have added or upgraded a Mini PCI Card or a memory card, do
not use your computer until you have closed the cover. Never use the
computer when the cover is open.
CAUTION:
The fluorescent lamp in the liquid crystal display (LCD) contains mercury.
Do not put it in trash that is disposed of in landfills. Dispose of it as
required by local ordinances or regulations.
The LCD is made of glass, and rough handling or dropping the computer
can cause the LCD to break. If the LCD breaks and the internal fluid gets
into your eyes or on your hands, immediately wash the affected areas with
water for at least 15 minutes; if any symptoms are present after washing,
get medical care.
CAUTION:
To reduce the risk of fire, use only No. 26 AWG or larger (thicker)
telephone cable.
Modem safety information
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
Appendix A. Important safety instructions 47
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Laser compliance statement
The CD-ROM, CD-RW, DVD-ROM, or DVD/CD-RW drive, which can be
installed in the IBM ThinkPad computer is a laser product. The drive’s
classification label (shown below) is on the surface of the drive.
CLASS 1 LASER PRODUCT
LASER KLASSE 1
LUOKAN 1 LASERLAITE
APPAREIL ALASER DE CLASSE 1
KLASS 1 LASER APPARAT
The drive is certified in the U.S. to conform to the requirements of the
Department of Health and Human Services 21 Code of Federal Regulations
(DHHS 21 CFR) Subchapter J for Class I laser products.
In other countries, the drive is certified to conform to the requirements of
EN60825.
DANGER
Do not open the CD-ROM, CD-RW, DVD-ROM, or DVD/CD-RW drive unit; no
user adjustments or serviceable parts are inside.
Use of controls, adjustments, or the performance of procedures other than those
specified might result in hazardous radiation exposure.
Class 1 laser products are not considered hazardous. The design of the laser
system and the CD-ROM, CD-RW, DVD-ROM, or DVD/CD-RW drive ensures
that there is no exposure to laser radiation above a Class 1 level during
normal operation, user maintenance, or servicing.
Some drives contain an embedded Class 3A laser diode. Note this warning:
48 ThinkPad
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DANGER
Emits visible and invisible laser radiation when open. Avoid direct eye exposure.
Do not stare into the beam or view it directly with optical instruments.
Save these instructions.
Appendix A. Important safety instructions 49
50 ThinkPad
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Appendix B. Warranty Statement
Warranty Period
The warranty period varies by machine type and country or region.
Note:
vContact your place of purchase for warranty service information.
Some IBM Machines are eligible for on-site warranty service
depending on the country or region where service is performed.
vA warranty period of 3 years on parts and 1 year on labor means
that IBM will provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of
the warranty period.
IBM will charge you for any labor it provides in performance of
the repair or replacement.
Machine type 2656
Country or region Warranty period
All Parts - 1 year, labor - 1 year
Machine type 2657
Country or region Warranty period
All Parts - 3 years, labor - 3 years
Machine type 2676
Country or region Warranty period
All Parts - 3 years, labor - 3 years with onsite
support
IBM Statement of Limited Warranty
Part1-General Terms
This Statement of Limited Warranty includes Part 1 - General Terms and Part
2 - Country-unique Terms. The terms of Part 2 replace or modify those of Part
© Copyright IBM Corp. 2001 51
1. The warranties provided by IBM in this Statement of Limited Warranty
apply only to Machines you purchase for your use, and not for resale, from
IBM or your reseller. The term ″Machine″means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them.
The term ″Machine″does not include any software programs, whether
pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM
specifies otherwise, the following warranties apply only in the country where
you acquire the Machine. Nothing in this Statement of Limited Warranty
affects any statutory rights of consumers that cannot be waived or limited by
contract. If you have any questions, contact IBM or your reseller.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications
(″Specifications″). The warranty period for a Machine is a specified, fixed
period commencing on its Date of Installation. The date on your sales receipt
is the Date of Installation unless IBM or your reseller informs you otherwise.
If a Machine does not function as warranted during the warranty period, and
IBM or your reseller are unable to either 1) make it do so or 2) replace it with
one that is at least functionally equivalent, you may return it to your place of
purchase and your money will be refunded.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting
from misuse, accident, modification, unsuitable physical or operating
environment, improper maintenance by you, or failure caused by a product
for which IBM is not responsible. The warranty is voided by removal or
alteration of Machine or parts identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE
YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT
EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
52 ThinkPad
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Any technical or other support provided for a Machine under warranty, such
as assistance via telephone with ″how-to″questions and those regarding
Machine set-up and installation, will be provided WITHOUT WARRANTIES
OF ANY KIND.
Warranty Service
To obtain warranty service for a Machine, contact IBM or your reseller. If you
do not register your Machine with IBM, you may be required to present proof
of purchase.
During the warranty period, IBM or your reseller, if approved by IBM to
provide warranty service, provides without charge certain types of repair and
exchange service to keep Machines in, or restore them to, conformance with
their Specifications. IBM or your reseller will inform you of the available
types of service for a Machine based on its country of installation. At its
discretion, IBM or your reseller will 1) either repair or exchange the failing
Machine and 2) provide the service either at your location or a service center.
IBM or your reseller will also manage and install selected engineering changes
that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units
(called ″CRUs″), e.g., keyboards, memory, or hard disk drives. IBM ships
CRUs to you for replacement by you. You must return all defective CRUs to
IBM within 30 days of your receipt of the replacement CRU. You are
responsible for downloading designated Machine Code and Licensed Internal
Code updates from an IBM Internet Web site or from other electronic media,
and following the instructions that IBM provides.
When warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement
becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working
order and at least functionally equivalent to the item replaced. The
replacement assumes the warranty service status of the replaced item. Many
features, conversions, or upgrades involve the removal of parts and their
return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove
all features, parts, options, alterations, and attachments not under warranty
service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
Appendix B. Warranty Statement 53
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service
request procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to
your facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in
IBM’s possession or 2) in transit in those cases where IBM is responsible for
the transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return
to IBM or your reseller for any reason. You should remove all such
information from the Machine prior to its return.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other
contract or tort claim), except for any liability that cannot be waived or
limited by applicable laws, IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property
and tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if
recurring, 12 months’charges apply) for the Machine that is subject of the
claim. For purposes of this item, the term ″Machine″includes Machine
Code and Licensed Internal Code.
This limit also applies to IBM’s suppliers and your reseller. It is the
maximum for which IBM, its suppliers, and your reseller are collectively
responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR
DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED
ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR
3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY
ECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST
SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS
INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT
54 ThinkPad
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ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Governing Law
Both you and IBM consent to the application of the laws of the country in
which you acquired the Machine to govern, interpret, and enforce all of your
and IBM’s rights, duties, and obligations arising from, or relating in any
manner to, the subject matter of this Agreement, without regard to conflict of
law principles.
Part2-Country-unique Terms
AMERICAS
BRAZIL
Governing Law: The following is added after the first sentence:
Any litigation arising from this Agreement will be settled exclusively by the
court of Rio de Janeiro.
NORTH AMERICA
Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call
1-800-IBM-SERV (426-7378).
CANADA
Governing Law: The following replaces ″laws of the country in which you acquired
the Machine″in the first sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces ″laws of the country in which you acquired
the Machine″in the first sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
The IBM Warranty for Machines: The following paragraph is added to this
Section:
The warranties specified in this Section are in addition to any rights you may
Appendix B. Warranty Statement 55
have under the Trade Practices Act 1974 or other similar legislation and are
only limited to the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade
Practices Act 1974 or other similar legislation, IBM’s liability is limited to the
repair or replacement of the goods or the supply of equivalent goods. Where
that condition or warranty relates to right to sell, quiet possession or clear
title, or the goods are of a kind ordinarily acquired for personal, domestic or
household use or consumption, then none of the limitations in this paragraph
apply.
Governing Law: The following replaces ″laws of the country in which you acquired
the Machine″in the first sentence:
laws of the State or Territory.
CAMBODIA, LAOS, AND VIETNAM
Governing Law: The following replaces ″laws of the country in which you acquired
the Machine″in the first sentence:
laws of the State of New York.
The following is added to this Section:
Disputes and differences arising out of or in connection with this Agreement
shall be finally settled by arbitration which shall be held in Singapore in
accordance with the rules of the International Chamber of Commerce (ICC).
The arbitrator or arbitrators designated in conformity with those rules shall
have the power to rule on their own competence and on the validity of the
Agreement to submit to arbitration. The arbitration award shall be final and
binding for the parties without appeal and the arbitral award shall be in
writing and set forth the findings of fact and the conclusions of law.
All proceedings shall be conducted, including all documents presented in
such proceedings, in the English language. The number of arbitrators shall be
three, with each side to the dispute being entitled to appoint one arbitrator.
The two arbitrators appointed by the parties shall appoint a third arbitrator
before proceeding upon the reference. The third arbitrator shall act as
chairman of the proceedings. Vacancies in the post of chairman shall be filled
by the president of the ICC. Other vacancies shall be filled by the respective
nominating party. Proceedings shall continue from the stage they were at
when the vacancy occurred.
56 ThinkPad
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If one of the parties refuses or otherwise fails to appoint an arbitrator within
30 days of the date the other party appoints its, the first appointed arbitrator
shall be the sole arbitrator, provided that the arbitrator was validly and
properly appointed.
The English language version of this Agreement prevails over any other
language version.
HONG KONG AND MACAU
Governing Law: The following replaces ″laws of the country in which you acquired
the Machine″in the first sentence:
laws of Hong Kong Special Administrative Region.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by IBM’s
negligence;
2. as to any other actual damage arising in any situation involving
nonperformance by IBM pursuant to, or in any way related to the subject
of this Statement of Limited Warranty, IBM’s liability will be limited to the
charge paid by you for the individual Machine that is the subject of the
claim.
JAPAN
Governing Law: The following sentence is added to this Section:
Any doubts concerning this Agreement will be initially resolved between us
in good faith and in accordance with the principle of mutual trust.
NEW ZEALAND
The IBM Warranty for Machines: The following paragraph is added to this
Section:
The warranties specified in this Section are in addition to any rights you may
have under the Consumer Guarantees Act 1993 or other legislation which
cannot be excluded or limited. The Consumer Guarantees Act 1993 will not
apply in respect of any goods which IBM provides, if you require the goods
for the purposes of a business as defined in that Act.
Limitation of Liability: The following is added to this Section:
Appendix B. Warranty Statement 57
Where Machines are not acquired for the purposes of a business as defined in
the Consumer Guarantees Act 1993, the limitations in this Section are subject
to the limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces this Section:
Both you and IBM consent to the application of the laws of the State of New
York (except when local law requires otherwise) to govern, interpret, and
enforce all your and IBM’s rights, duties, and obligations arising from, or
relating in any manner to, the subject matter of this Agreement, without
regard to conflict of law principles.
Any disputes arising from or in connection with this Agreement will first be
resolved by friendly negotiations, failing which either of us has the right to
submit the dispute to the China International Economic and Trade Arbitration
Commission in Beijing, the PRC, for arbitration in accordance with its
arbitration rules in force at the time. The arbitration tribunal will consist of
three arbitrators. The language to be used therein will be English and Chinese.
An arbitral award will be final and binding on all the parties, and will be
enforceable under the Convention on the Recognition and Enforcement of
Foreign Arbitral Awards (1958).
The arbitration fee will be borne by the losing party unless otherwise
determined by the arbitral award.
During the course of arbitration, this Agreement will continue to be
performed except for the part which the parties are disputing and which is
undergoing arbitration.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased
from IBM or an IBM reseller.
Warranty Service:
If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia,
Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or
United Kingdom, you may obtain warranty service for that Machine in any of
those countries from either (1) an IBM reseller approved to perform warranty
service or (2) from IBM. If you purchase an IBM Personal Computer Machine
in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia,
Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of
58 ThinkPad
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Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova,
Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may
obtain warranty service for that Machine in any of those countries from either
(1) an IBM reseller approved to perform warranty service or (2) from IBM.
If you purchase an IBM Machine in a Middle Eastern or African country, you
may obtain warranty service for that Machine from the IBM entity within the
country of purchase, if that IBM entity provides warranty service in that
country, or from an IBM reseller, approved by IBM to perform warranty
service on that Machine in that country. Warranty service in Africa is available
within 50 kilometers of an IBM authorized service provider. You are
responsible for transportation costs for Machines located outside 50 kilometers
of an IBM authorized service provider.
Governing Law:
The applicable laws that govern, interpret and enforce rights, duties, and
obligations of each of us arising from, or relating in any manner to, the
subject matter of this Statement, without regard to conflict of laws principles,
as well as Country-unique terms and competent court for this Statement are
those of the country in which the warranty service is being provided, except
that in 1) Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, Former
Yugoslav Republic of Macedonia, Romania, Slovakia, Slovenia, Armenia,
Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia,
Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of Austria apply;
2) Estonia, Latvia, and Lithuania, the laws of Finland apply; 3) Algeria, Benin,
Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo,
Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon,
Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania,
Morocco, Niger, Senegal, Togo, and Tunisia, this Agreement will be construed
and the legal relations between the parties will be determined in accordance
with the French laws and all disputes arising out of this Agreement or related
to its violation or execution, including summary proceedings, will be settled
exclusively by the Commercial Court of Paris; 4) Angola, Bahrain, Botswana,
Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia,
Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao
Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab
Emirates, United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe,
this Agreement will be governed by English Law and disputes relating to it
will be submitted to the exclusive jurisdiction of the English courts; and 5) in
Greece, Israel, Italy, Portugal, and Spain any legal claim arising out of this
Statement will be brought before, and finally settled by, the competent court
of Athens, Tel Aviv, Milan, Lisbon, and Madrid, respectively.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
Appendix B. Warranty Statement 59
AUSTRIA AND GERMANY
The IBM Warranty for Machines: The following replaces the first sentence of the
first paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for
its normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months. In case IBM or
your reseller is unable to repair an IBM Machine, you can alternatively ask for
a partial refund as far as justified by the reduced value of the unrepaired
Machine or ask for a cancellation of the respective agreement for such
Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine
to IBM will be at IBM’s expense.
Limitation of Liability: The following paragraph is added to this Section:
The limitations and exclusions specified in the Statement of Limited Warranty
will not apply to damages caused by IBM with fraud or gross negligence and
for express warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential
contractual terms in cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this Section:
as to any other actual direct damages, IBM’s liability will be limited to the
total amount you paid for the Machine that is the subject of the claim. For
purposes of this item, the term ″Machine″includes Machine Code and
Licensed Internal Code.
Applicability of suppliers and resellers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first
paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim
damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
60 ThinkPad
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R30 Service and Troubleshooting Guide
IRELAND
Extent of Warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory
conditions, including all warranties implied, but without prejudice to the
generality of the foregoing all warranties implied by the Sale of Goods Act
1893 or the Sale of Goods and Supply of Services Act 1980 are hereby
excluded.
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:
1. death or personal injury or physical damage to your real property solely
caused by IBM’s negligence; and
2. the amount of any other actual direct damages, up to 125 percent of the
charges (if recurring, the 12 months’charges apply) for the Machine that is
the subject of the claim or which otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in
respect of any default shall be limited to damages.
ITALY
Limitation of Liability: The following replaces the second sentence in the first
paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is
liable for no more than:
1. (unchanged)
2. as to any other actual damage arising in all situations involving
nonperformance by IBM pursuant to, or in any way related to the subject
matter of this Statement of Warranty, IBM’s liability, will be limited to the
total amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the third paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not
liable for any of the following: (items 1 and 2 unchanged) 3) indirect damages,
even if IBM or your reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this Section:
IBM’s entire liability to you for actual damages arising in all situations
Appendix B. Warranty Statement 61
involving nonperformance by IBM in respect of the subject matter of this
Statement of Warranty will be limited to the charge paid by you for the
individual Machine that is the subject of your claim from IBM.
62 ThinkPad
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R30 Service and Troubleshooting Guide
UNITED KINGDOM
Limitation of Liability: The following replaces items 1 and 2 of the first paragraph
of this Section:
1. death or personal injury or physical damage to your real property solely
caused by IBM’s negligence;
2. the amount of any other actual direct damages or loss, up to 125 percent
of the charges (if recurring, the 12 months’charges apply) for the Machine
that is the subject of the claim or which otherwise gives rise to the claim;
The following item is added to this paragraph:
3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act
1979 or Section 2 of the Supply of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in
respect of any default shall be limited to damages.
Appendix B. Warranty Statement 63
Notices
This publication was developed for products and services offered in the
U.S.A.
IBM may not offer the products, services, or features discussed in this
document in other countries. Consult your local IBM representative for
information on the products and services currently available in your area. Any
reference to an IBM product, program, or service is not intended to state or
imply that only that IBM product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe
any IBM intellectual property right may be used instead. However, it is the
user’s responsibility to evaluate and verify the operation of any non-IBM
product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give
you any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
Processing date data
This IBM hardware product and IBM software products that might be
packaged with it have been designed, when used in accordance with their
associated documentation, to process date data correctly within and between
the 20th and 21st centuries, provided all other products (for example,
software, hardware, and firmware) used with these products properly
exchange accurate date data with them.
IBM cannot take responsibility for the date data processing capabilities of
non-IBM products, even if those products are preinstalled or otherwise
distributed by IBM. You should contact the vendors responsible for those
products directly to determine the capabilities of their products and update
them if needed. This IBM hardware product cannot prevent errors that might
occur if software, upgrades, or peripheral devices you use or exchange data
with do not process date data correctly.
The foregoing is a Year 2000 Readiness Disclosure.
References to the Web site addresses
Any references in this publication to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
64 ThinkPad
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R30 Service and Troubleshooting Guide
Web sites. The materials at those Web sites are not part of the materials for
this IBM product, and use of those Web sites is at your own risk.
Electronic emission notices
Federal Communications Commission (FCC) Statement
ThinkPad R30, machine types 2656, 2657, and 2676
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
vReorient or relocate the receiving antenna.
vIncrease the separation between the equipment and receiver.
vConnect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
vConsult an IBM authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in order
to meet FCC emission limits. Proper cables and connectors are available from
IBM authorized dealers. IBM is not responsible for any radio or television
interference caused by unauthorized changes or modifications to this
equipment. Unauthorized changes or modifications could void the user’s
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Responsible Party:
International Business Machines Corporation
New Orchard Road
Armonk, NY 10504
Telephone 1-919-543-2193
Appendix B. Warranty Statement 65
Industry Canada Class B Emission Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe B est conform àla norme NMB-003 du
Canada.
European Community Directive Conformance Statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electro-magnetic compatibility. IBM cannot accept responsibility for
any failure to satisfy the protection requirements resulting from a
non-recommended modification of the product, including the fitting of
non-IBM option cards.
A declaration of Conformity with the requirements of the Directive has been
signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock
Scotland PA160AH.
This product satisfies the Class B limits of EN 55022.
Telecommunication notices
Federal Communications Commission (FCC) and Telephone Company
Requirements (Part 68 of the FCC Rules)
1. The Telephone Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device to send any message
via a telephone fax machine unless such message clearly contains in a
margin at the top or bottom of each transmitted page or on the first page
of the transmission, the date and time it is sent, and an identification of
the business or other entity, or other individual sending the message and
the telephone number of the sending machine or such business, other
entity, or individual.
In order to program this information into your computer, you should be
sure to follow the installation instructions for your fax software package.
2. The built-in modem is built into the ThinkPad computer. It complies with
Part 68 of the FCC Rules. A label is affixed to the bottom of the computer
that contains, among other things, the FCC registration number, USOC,
and Ringer Equivalency Number (REN) for this equipment. If these
numbers are requested, look at the label and provide this information to
your telephone company.
66 ThinkPad
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3. The REN is useful to determine the quantity of devices you may connect
to your telephone line and still have those devices ring when your number
is called. In most, but not all, areas, the sum of the RENs of all devices
should not exceed five (5.0). To be certain of the number of devices you
may connect to your line, as determined by the REN (REN:0.7), you
should call your local telephone company to determine the maximum REN
for your calling area.
4. If the built-in modem causes harm to the telephone network, the telephone
company may discontinue your service temporarily. If possible, they will
notify you in advance. But, if advance notice isn’t practical, you will be
notified as soon as possible. You will be advised of your right to file a
complaint with the FCC.
5. Your telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the proper operation of your
equipment. If they do, you will be given advance notice so as to give you
an opportunity to maintain uninterrupted service.
6. If you experience trouble with this built-in modem, contact your IBM
Authorized Seller, or the IBM Corporation, 500 Columbus Avenue,
Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information.
The telephone company may ask you to disconnect this equipment from
the network until the problem has been corrected, or until you are sure the
equipment is not malfunctioning.
7. No customer repairs are possible to the modem. If you experience trouble
with this equipment, contact your Authorized Seller or the IBM
Corporation for information.
8. The modem may not be used on coin service provided by the telephone
company. Connection to party lines is subject to state tariffs. Contact your
state public utility commission or corporation commission for information.
9. When ordering network interface (NI) service from the Local Exchange
Carrier, specify service arrangement USOC RJ11C.
Fax Branding
The Telephone Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device, including fax machines,
to send any message unless such message clearly contains in a margin at the
top of or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent and an identification of the business
or other entity, or other individual sending the message and the telephone
number of the sending machine or such business, other entity, or individual.
(The telephone number provided may not be a 900 number or any other
number for which charges exceed local or long-distance transmission charges.)
Appendix B. Warranty Statement 67
Industry Canada requirements
Notice
The Industry Canada label identifies certified equipment. This certification
means that the equipment meets certain telecommunications networks
protective, operational, and safety requirements. The Department does not
guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of
communication. In some cases, the company’s inside wiring associated with a
single line individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer should be aware
that compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs of alterations
made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as
appropriate.
The Ringer Equivalent Number (REN:0.3) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be
connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject only to the requirement that the
sum of the Ringer Equivalence Number of all the devices does not exceed 5.
Avis
L’étiquette du ministère de l’Industrie Canada identifie le matériel homologué.
Cette étiquette certifie que le matériel est conforme àcertaines normes de
protection, d’exploitation et de sécuritédes réseaux de télécommunications. Le
Ministère n’assure toutefois pas que le matériel fonctionnera àla satisfaction
de l’utilisateur.
68 ThinkPad
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R30 Service and Troubleshooting Guide
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le
raccorder aux installations de l’entreprise locale de télécommunication. Le
matériel doit également être installéen suivant une méthode acceptéede
raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour
un service individuel àligne unique peuvent être prolongés au moyen d’un
dispositif homologuéde raccordement (cordon prolongateur téléphonique
interne). L’abonnéne doit pas oublier qu’il est possible que la conformitéaux
conditions énoncées ci-dessus n’empechent pas la dégradation du service dans
certaines situations. Actuellement, les entreprises de télécommunication ne
permettent pas que l’on raccorde leur matériel àdes jacks d’abonné, sauf dans
les cas précis prévus par les tarifs paticuliers de ces entreprises.
Les réparations de matériel homologuédoivent être effectuées par un centre
d’entretien canadien autorisédésignépar le fournisseur. La compagnie de
télécommunications peut demander àl’utilisateur de débrancher un appareil à
la suite de réparations ou de modifications effectuées par l’utilisateur ou à
cause de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise
àla terre de la source d’énergie électrique, des lignes téléphoniques et des
canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette
précaution est particulièrement importante dans les régions rurales.
Avertissement
L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit
avoir recours àun service d’inspection des installations électriques, ou à
électricien, selon le cas.
L’indice de charge (IC) assignéàchaque dispositif terminal indique (REN:0.3),
pour éviter toute surcharge, le pourcentage de la charge totale qui peut être
raccordéeàun circuit téléphonique boucléutilisépar ce dispositif. La
terminaison du circuit bouclépeut être constituéeden’importe quelle
combinaison de dispositifs, pourvu que la somme des indices de charge de
l’ensemble des dispositifs ne dépasse pas 5.
Notice for Australia
The following notice applies when using the telephony functions:
WARNING: FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH A
TELECOMMUNICATIONS COMPLIANCE LABEL. THIS INCLUDES CUSTOMER
EQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED.
Regions where ThinkPad R30 has ThinkPad modem integrated
Your ThinkPad R30 computer does not include a modem if it was not
purchased within one of the following regions:
Appendix B. Warranty Statement 69
US
Canada
Japan
China
Hong Kong
Taiwan
Australia
New Zealand
Israel
Singapore
Malaysia
Korea
Latin America
Austria
Belgium
Cyprus
Denmark
Finland
France
Germany
Iceland
Ireland
Italy
Luxembourg
Netherlands
Norway
Portugal
Spain (tone only, no pulse dialing)
Sweden
Switzerland (tone only, no pulse dialing)
UK
Notice to New Zealand users
This model is approved to operate on the New Zealand telecommunications
network under Telepermit number.
1. The grant of a Telepermit for any item of terminal equipment indicates
only that Telecom has accepted that the item complies with minimum
conditions for connection to its network. It indicates no endorsement of
the product by Telecom, nor does it provide any sort of warranty. Above
all, it provides no assurance that any item will work correctly in all
respects with another item of Telepermitted equipment of a different make
or model, nor does it imply that any product is compatible with all of
Telecom’s network services. This equipment is not capable under all
operating conditions of correct operation at the higher speed which it is
designated. 33.6 kbps and 56 kbps connections are likely to be restricted to
70 ThinkPad
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R30 Service and Troubleshooting Guide
lower bit rates when connected to some PSTN implementations. Telecom
will accept no responsibility should difficulties arise in such circumstances.
2. Immediately disconnect this equipment should it become physically
damaged, and arrange for its disposal or repair.
3. This modem shall not be used in any manner which could constitute a
nuisance to other Telecom customers.
4. Some parameters required for compliance with Telecom’s Telepermit
requirements are dependent on the equipment (PC) associated with this
device. The associated equipment shall be set to operate within the
following limits for compliance with Telecom’s Specifications:
a. For repeat calls to the same number: There shall be no more than 10
call attempts to the same number within any 30 minute period for any
single manual call initiation, and, The equipment shall go on-hook for
a period of not less than 30 seconds between the end of one attempt
and the beginning of the next attempt.
b. For Automatic calls to different numbers The equipment shall go
on-hook for a period of not less than 5 seconds between the end of one
attempt and the beginning of the next attempt.
c. For Automatically answered Incoming Calls Incoming calls shall be
answered between 3 and 30 seconds from the start of ringing.
5. For correct operation, the total of the RN’s of all devices connected to a
single line at any time should not exceed 5. The RN of this modem is 0.5.
Notice for European Union countries
The equipment described here has been approved in accordance with Council
Decision 98/482/EC for pan-European single-terminal connection to the
Public Switched Telephone Network (PSTN). However, because of differences
between the individual PSTNs provided in different countries, the approval
does not, of itself, give an unconditional assurance that the equipment will
operate successfully on every PSTN network termination point. In the event
of problems, you should contact your equipment supplier first. The modem
integrated in this equipment is designed to work on the following country or
regional networks: Austria, Belgium, Denmark, France, Finland, Germany,
Greece, Iceland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain,
Sweden, Switzerland, Republic of Ireland, United Kingdom. Operation in
pulse dialing mode is supported only for PBXs. To operate with the networks
listed above, the modem should be set as explained in the chapter headed
“Use the built-in modem”in the online user’s guide.
Wireless Interoperability
IBM ThinkPad 802.11b Wireless LAN Mini-PCI Adapter (P/N 26P8056)
(hereafter called Wireless LAN Mini-PCI Adapter) is designed to be
interoperable with any wireless LAN product that is based on Direct Sequence
Spread Spectrum (DSSS) radio technology and is compliant to:
Appendix B. Warranty Statement 71
vThe IEEE 802.11 Standard on Wireless LANs (Revision B), as defined and
approved by the Institute of Electrical and Electronics Engineers.
vThe Wireless Fidelity (WiFi) certification as defined by the WECA (Wirless
Ethernet Compatibility Alliance).
Usage environment and your Health
The Wireless LAN Mini-PCI Adapter emits radio frequency electromagnetic
energy like other radio devices. However, the level of energy emitted is far
less than the electromagnetic energy emitted by wireless devices like, for
example, mobile phones.
Because the Wireless LAN Mini-PCI Adapter operates within the guidelines
found in radio frequency safety standards and recommendations. IBM
believes it is safe for use by consumers. These standards and
recommendations reflect the consensus of the scientific community and the
result from deliberations of panels and committees of scientists who
continually review and interpret the extensive research literature. In some
situations or environments, the use of the Wireless LAN Mini-PCI Adapter
may be restricted by the proprietor of the building or responsible
representatives of the organization. These situations may, for example,
include:
vUsing the Wireless LAN Mini-PCI Adapter on board airplanes, or
vIn any other environment where the risk of interference to other devices or
services is perceived or identified as harmful.
If you are uncertain of the policy that applies to the use of wireless devices in
a specific organization (e.g. airport), you are encouraged to ask for
authorization to use the Wireless LAN Mini-PCI Adapter prior to turning on
the ThinkPad R30.
Wireless Regulatory information
The ThinkPad R30 must be installed and used in strict accordance with the
instructions as described hereafter. This product complies with the following
radio frequency and safety standards.
USA - Federal Communications Commission (FCC)
This product complies with FCC Part 15. The operation of the Wireless LAN
Mini-PCI Adapter integrated in the product is subject to the following two
conditions.
vIt may not cause harmful interference.
vIt accepts any interference that may cause undesired operation.
Exposure to Radio Frequency Radiation
72 ThinkPad
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appareil doit supporter toute perturbation, y compris les perturbations qui
pourraient provoquer un dysfonctionnement.
Notice to EMEA users
- Belgie B Gebruik buiten gebouw alleen op kanalen 10 (2462
MHz) en 11 (2467 MHz). Voor privé-gebruik buiten
gebouw over publieke grond over afstand kleiner dan
300m geen registratie bij BIPT/IBPT nodig; voor gebruik
over afstand groter dan 300m is wel registratie bij
BIPT/IBPT nodig. Voor publiek gebruik buiten
gebouwen is licentie van BIPT/IBPT verplicht. Voor
registratie of licentie kunt u contact opnemen met BIPT.
- Belgium B For outdoor usage only channel 10 (2462 MHz) and 11
(2467 MHz) is allowed. For private usage outside
buildings across public grounds over less than 300m no
special registration with IBPT/BIPT is required.
Registration to IBPT/BIPT is required for private usage
outside buildings across public grounds over more than
300m. An IBPT/BIPT licence is required for public usage
outside building. For registration and license please
contact IBPT/BIPT.
- Belgique B L’utilisation en extérieur est autorisésur le canal 10
(2462 MHz) et 11 (2467 MHz). Dans le cas d’une
utilisation privée, àl’extérieur d’un bâtiment, au-dessus
d’un espace public, aucun enregistrement n’est
nécessaire pour une distance de moins de 300m. Pour
une distance supérieure à300m un enregistrement
auprèsdel’IBPT est requise. Pour une utilisation
publique àl’extérieur de bâtiments, une licence de
l’IBPT est requise. Pour les enregistrements et licences,
veuillez contacter l’IBPT.
- France F: Bande de fréquence restreinte : seuls les canaux 10 à11
(2457 et 2462 MHz respectivement) doivent être utilisés
en France. Toute utilisation, qu’elle soit intérieure ou
extérieure, est soumise àautorisation. Vous pouvez
contacter l’Autoritéde Régulation des
Télécommuniations (http://www.art-telecom.fr) pour la
procédure àsuivre.
- France F: Restricted frequency band: only channels 10 and 11
(2457 MHz and 2462 MHz respectively) may be used in
France. License required for every installation, indoor
and outdoor installations. Please contact ART for
procedure to follow.
- Deutschland D: Anmeldung im Outdoor-Bereich notwending, aber nicht
genehmigungspflichtig. Bitte mit Händler die
Vorgehensweise abstimmen.
74 ThinkPad
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- Germany D: License required for outdoor installations. Check with
reseller for procedure to follow
- Italia I: E’necessaria la concessione ministeriale anche per l’uso
interno. Verificare con i rivenditori la procedura da
seguire. L’uso per installazione in esterni non e’
permessa.
- Italy I: License required for indoor use. Use with outdoor
installations not allowed
- the Netherlands NL License required for outdoor installations. Check with
reseller for procedure to follow
- Nederland NL Licentie verplicht voor gebruik met buitenantennes.
Neem contact op met verkoper voor juiste procedure
Trademarks
The following terms are trademarks of the IBM Corporation in the United
States or other countries or both:
IBM PS/2
Alert on LAN ThinkPad
HelpCenter TrackPoint
Microsoft, and Windows are trademarks of Microsoft Corporation in the
United States and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in the United States
and/or other countries. (For a complete list of Intel trademarks, see
www.intel.com/tradmarx.htm)
Other company, product, or service names may be the trademarks or service
marks of others.
Appendix B. Warranty Statement 75
76 ThinkPad
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R30 Service and Troubleshooting Guide
Index
A
Access ThinkPad iii
B
battery
problems 25
replacing 38
BIOS Setup 30
C
carrying the computer 7
CD-ROM
problems 26
CD-RW
problems 26
CDRW-DVD
problems 26
cleaning the computer 9
computer display problems 24
configuration
setup 30
D
DVD-ROM
problems 26
E
electronic help iii
error codes 13
error messages 13
errors without codes 15
errors without messages 15
F
fax, help by 41
H
hard disk
problems 26
replacing 36
hibernation problems 21
I
IBM help iii
infrared port problems 19
K
keyboard problems 17
O
on-board help iii
online help 10
P
password problems 17
PC-Doctor for Windows 12
power switch problems 17
problems, troubleshooting 13
R
recovering software 31
S
safety instruction 45
snapshots of system files 34
software
problems 28
standby problems 21
storage device, replacing 36
T
telephone, help by 41
testing with PC-Doctor 12
ThinkPad Assistant iii
TrackPoint problems 18
W
Web, help by 40
© Copyright IBM Corp. 2001 77
78 ThinkPad
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Part Number: XXYXXXX
(1P) P/N: XXYXXXX