Business Machines TK1TP10HOP Laptop PC - IBM ThinkPad X30 Series User Manual

International Business Machines Corporation Laptop PC - IBM ThinkPad X30 Series Users Manual

Users Manual

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ThinkPad®X30 SeriesService and Troubleshooting Guide򔻐򗗠򙳰
NoteBefore using this information and the product it supports, be sure to read the general information underAppendix A, “Important safety instructions” on page 41, Appendix B, “Wireless related information” onpage 47, Appendix C, “Warranty information” on page 49, and Appendix D, “Notices” on page 63.DANGERvTo avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or openingthe covers of this product or attached devices. Use the power cord with a properly grounded outlet.vDo not leave the base of your computer in contact with your lap or any part of your body for an extendedperiod when the computer is functioning or when the battery is charging. Your computer dissipates some heatduring normal operation. This heat is a function of the level of system activity and battery charge level.Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.vTo reduce the risk of electric shock, do not use your computer in or near water.vTo avoid electric shock, do not use your computer with the telephone cable connection during an electricalstorm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electricalstorm.vStore packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.vThe battery pack contains a small amount of harmful substances. There is danger of an explosion if the batterypack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery packaway from children and do not put it in trash that is disposed of in landfills.vTo reduce the risk of fire, use only No. 26 AWG or thicker telephone cable.vThe fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Roughhandling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes oron your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care.vDo not disassemble the optical storage drive unit, as this might result in hazardous radiation exposure.vAvoid direct eye exposure with the laser beam contained in some drives.First Edition (June 2002)The following paragraph does not apply to the United Kingdom or any country where such provisions areinconsistent with local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″WITHOUTWARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statementmay not apply to you.This information could include technical inaccuracies or typographical errors. Changes are periodically made to theinformation herein; these changes will be incorporated in new editions of the publication. IBM may makeimprovements and/or changes in the product(s) and/or the program(s) described in this publication at any timewithout notice.IBM may use or distribute any of the information you supply in any way it believes appropriate without incurringany obligation to you.© Copyright International Business Machines Corporation 2002. All rights reserved.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.
Important Wireless Regulatory Notice for UsersThe ThinkPad X30 Series computer complies with the radio frequency andsafety standards of any country or region in which it has been approved forwireless use. You are requested to install and use your ThinkPad computer instrict accordance with the local RF regulations. Before you use the ThinkPadX30 computer, please find and read “Wireless Regulatory Notice for ThinkPadX30 Series,”the notice that supplements this Service and TroubleshootingGuide. The notice is included in the package with this publication.© Copyright IBM Corp. 2002 iii
iv ThinkPad®X30 Series Service and Troubleshooting Guide
Finding information with Access ThinkPadFind answers to questions about your computer and view IBM Web sites bypressing the ThinkPad button to open Access ThinkPad, your on-boardcomputer help center.© Copyright IBM Corp. 2002 v
Take a tour of your ThinkPad computer and learn how to getstarted, customize your computer, add memory, protect data,recover applications and data files, upgrade, and solveproblems.Once you are familiar with the hardware features of yourcomputer, click the Tools and Tips tab to get the most out ofthose features, like Wireless Networking, Maximizing yourbattery life, and even personalizing Access ThinkPad. ClickAccess Help to open a comprehensive help system that offersinformation such as how to change or upgrade the memory inyour computer.Visit these IBM Web sites to join an interactive community ofThinkPad users, download new backgrounds, purchaseaccessories, or get online support.Keyword Search provides a quick way to search information inAccess Help.Click System Information to view information about yoursystem, such as model number, serial number, and hard diskcapacity.vi ThinkPad®X30 Series Service and Troubleshooting Guide
Some of the topics in your help system contain brief video clips that showyou how to perform certain tasks, such as replacing your battery, inserting aPC Card, or upgrading your memory. Use the controls shown to play, pause,and rewind the video clip.Finding information with Access ThinkPad vii
viii ThinkPad®X30 Series Service and Troubleshooting Guide
ContentsImportant Wireless Regulatory Notice forUsers ..............iiiFinding information with Access ThinkPad viChapter 1. Overview of your new ThinkPadcomputer .............1Your ThinkPad at a glance .......2Features..............3Specifications ............5Caring for your ThinkPad computer ....6Chapter 2. Solving computer problems . . 9Diagnosing problems .........10Troubleshooting...........11Errormessages..........11Errors without messages .......14Apasswordproblem........15A power switch problem .......16Keyboard problems ........16UltraNav™problems........17Standby or hibernation problems ....18Computerscreenproblems......21Batteryproblems.........23Harddiskdriveproblems......24Otherproblems..........24Starting BIOS Setup Utility .......27Recovering pre-installed software .....28Upgrading the hard disk drive ......30Replacing the battery .........32Removing the keyboard ........33Chapter 3. Getting help and service fromIBM...............35Getting help and service ........36Getting help on the Web ........36Getting help by fax .........37Calling IBM ............38Getting help around the world......39Appendix A. Important safety instructions 43Modem safety information .......43Lasercompliancestatement.......45Appendix B. Wireless related information 47Wireless Interoperability ........47Usage environment and your Health....47Appendix C. Warranty information ....49Warranty Period ..........49Warranty service and support ......49Before you call for service ......50Calling for service .........50IBM Statement of Limited WarrantyZ125-4753-06 8/2000 .........50Part1-GeneralTerms.......51Part 2 - Country-unique Terms .....54Appendix D. Notices.........63Processing date data .........63References to the Web site addresses ....64Electronic emission notices .......64Telecommunication notices .......65Fax Branding ..........66Industry Canada requirements ......67Notice for Australia .........68Notice for New Zealand ........69Notice for European Union countries....75Product notice requirements ......76Trademarks............77Index ..............79© Copyright IBM Corp. 2002 ix
xThinkPad®X30 Series Service and Troubleshooting Guide
Chapter 1. Overview of your new ThinkPad computerYour ThinkPad at a glance .......2Features..............3Specifications ............5Caring for your ThinkPad computer ....6© Copyright IBM Corp. 2002 1
Your ThinkPad at a glanceFront viewRear viewYour ThinkPad at a glance2ThinkPad®X30 Series Service and Troubleshooting Guide
FeaturesProcessorvIntel®Pentium®III processor-MMemoryvBuilt-in: 128 MB or 256 MB, depending on the modelvMaximum: 1024 MBStorage devicev2.5-inch hard disk drive: 20 GB or 40 GB, depending on the modelDisplayThe color display uses TFT technology:vSize: 14.1 inchvResolution:–LCD: Up to 1400-by-1050, depending on the model–External monitor: Up to 2048-by-1536vBrightness controlKeyboardv84-key, 85-key, or 89-keyvTrackPoint®vFn key functionvThinkPad buttonvVolume control buttonsvThinkLight™FeaturesChapter 1. Overview of your new ThinkPad computer 3
Diskette drive - available on selected modelsTo get the best performance from your diskette drives, use high-qualitydiskettes (such as IBM diskettes) that meet or exceed the following standards:v1-MB, 3.5-inch, unformatted diskette:–ANSI (American National Standards Institute) X3.137–ISO (International Standards Organization) 8860–ECMA (European Computer Manufacturers Association) 100v2-MB, 3.5-inch, unformatted diskette:–ANSI X3.171–ISO 9529–ECMA 125External interfacevParallel connector (IEEE 1284A)vExternal-monitor connectorvPC Card slots (Type I or Type II PC Card)vCompact Flash card slot (on some models)vHeadphone jackvLine-in jackvMicrophone jackv2 Universal Serial Bus (USB) connectorsvIEEE 1394 connector (on some models)vInfrared portvRJ11 telephone connector (available if the modem feature is installed)vRJ45 Ethernet connectorvDocking connectorvIntegrated wireless LAN (IEEE 802.11b) feature (on some models)vIntegrated Bluetooth feature (on some models)Features4ThinkPad®X30 Series Service and Troubleshooting Guide
SpecificationsSizevWidth: 273 mm (10.7 in.)vDepth: 223 mm (8.8 in.)vHeight: 24.9 mm –30.2 mm (0.98 in. –1.19 in.)EnvironmentvMaximum altitude without pressurization: 3048 m (10,000 ft)vTemperature–At altitudes up to 2438 m (8000 ft)- Operating with no diskette: 5°to 35°C (41°to 95°F)- Operating with a diskette: 10°to 35°C (50°to 95°F)- Not operating: 5°to 43°C (41°to 110°F)–At altitudes above 2438 m (8000 ft)- Maximum operating temperature, 31.3°C (88°F)Note: When you charge the battery pack, its temperature must be at least10°C (50°F).vRelative humidity:–Operating with no diskette in the drive: 8% to 95%–Operating with a diskette in the drive: 8% to 80%Heat outputv72 W (246 Btu/hr) maximumPower source (ac adapter)vSine-wave input at 50 to 60 HzvInput rating of the ac adapter: 100-240 V ac, 50 to 60 HzBattery packvLithium-ion (Li-Ion) battery pack–Nominal voltage: 10.8 V dc–Capacity: 4.4 AHSpecificationsChapter 1. Overview of your new ThinkPad computer 5
Caring for your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use common sense in handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer.Important tips:Be careful about where and how you workvDo not leave the base of your computer in contact with your lap or anypart of your body for an extended period when the computer is functioningor when the battery is charging. Your computer dissipates some heat duringnormal operation. This heat is a function of the level of system activity andbattery charge level. Extended contact with your body, even throughclothing, could cause discomfort or, eventually, a skin burn.vPlace liquids away from your computer to avoid spills, and keep yourcomputer away from water (to avoid the danger of electrical shock).vStore packing materials safely out of the reach of children to prevent therisk of suffocation from plastic bags.vKeep your computer away from magnets, activated cellular phones,electrical appliances, or speakers (within 13cm/5 in).vAvoid subjecting your computer to extreme temperatures (below 5°C/41°For above 35°C/95°F).Be gentle with your computervAvoid placing any objects (including paper) between the display and thekeyboard or under the keyboard.vDo not drop, bump, scratch, twist, hit, vibrate, push or place heavy objectson your computer, display, or external devices.vYour computer display is designed to be opened and used at an angleslightly greater than 90 degrees. Do not open the display beyond 180degrees, as this might damage the computer hinge.Carry your computer properlyvBefore moving your computer, be sure to remove any media, turn offattached devices, and disconnect cords and cables.vBe sure your computer is in standby or hibernation mode, or turned off,before moving it. This will prevent damage to the hard disk drive and dataloss.vWhen picking up your open computer, hold it by the bottom. Do not pickup or hold your computer by the display.Caring for your ThinkPad computer6ThinkPad®X30 Series Service and Troubleshooting Guide
vUse a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag.Handle storage media and drives properlyvAvoid inserting diskettes at an angle and attaching multiple or loosediskette labels, as these can lodge in the drive.vIf your computer comes with a CD, DVD, or CD-RW/DVD drive, do nottouch the surface of a disc or the lens on the tray.vWait until you hear the CD or DVD click into the center pivot of the CD,DVD, or CD-RW/DVD drive before closing the tray.vWhen installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,follow the instructions shipped with your hardware, and apply pressureonly where needed on the device. See Access ThinkPad, your on-board helpsystem, for information on replacing your hard disk drive (open AccessThinkPad by pressing the ThinkPad button.).Take care in setting passwordsvRemember your passwords. If you forget a supervisor or hard diskpassword, IBM will not reset it, and you might have to replace your systemboard or hard disk drive.Other important tipsvYour computer modem might use only an analog telephone network, orpublic-switched telephone network (PSTN). Do not connect the modem to aPBX (private branch exchange) or any other digital telephone extension linebecause this could damage your modem. Analog phone lines are often usedin homes, while digital phone lines are often used in hotels or officebuildings. If you are not sure which kind of phone line you are using,contact your telephone company.vYour computer might have both an Ethernet connector and a modemconnector. If so, be sure to connect your communication cable to the correctone, so your connector is not damaged. See Access ThinkPad, youron-board help system, for information on the location of these connectors(press the ThinkPad button to open Access ThinkPad).vRegister your ThinkPad products with IBM (refer to the Web page:www.ibm.com/pc/register). This can help authorities return your computerto you if it is lost or stolen. Registering your computer also enables IBM tonotify you about possible technical information and upgrades.vOnly an authorized IBM ThinkPad repair technician should disassembleand repair your computer.vDo not modify or tape the latches to keep the display open or closed.vTake care not to turn your computer over while the ac adapter is pluggedin. This could break the adapter plug.Caring for your ThinkPad computerChapter 1. Overview of your new ThinkPad computer 7
vTurn off your computer if you are replacing a device in a device bay, or elseverify that the device is warm-or hot-swappable.vIf you exchange drives in your computer, reinstall the plastic bezel faces (ifsupplied).vStore your external and removable hard disk, diskette, CD, DVD, andCD-RW/DVD drives in the appropriate containers or packaging when theyare not being used.Cleaning your computerOccasionally clean your computer as follows:vUse a soft cloth moistened with nonalkaline detergent to wipe the exteriorof the computer.vAvoid spraying cleaner directly on the display or the keyboard.vGently wipe the display with a soft, dry cloth. If you see a scratchlike markon your display, it might be a stain transferred from the keyboard or theTrackPoint pointer when the cover was pressed from the outside. Wipe ordust the stain gently with a soft, dry cloth. If the stain remains, moisten asoft, lint-free cloth with water that does not contain impurities, wring outas much of the water as you can, and then wipe the display again. Be sureto dry the display before closing it.Caring for your ThinkPad computer8ThinkPad®X30 Series Service and Troubleshooting Guide
Chapter 2. Solving computer problemsDiagnosing problems .........10Troubleshooting...........11Errormessages..........11Errors without messages .......14Apasswordproblem........15A power switch problem .......16Keyboard problems ........16UltraNav™problems........17Standby or hibernation problems ....18Computerscreenproblems......21Battery problems .........23Harddiskdriveproblems......24Otherproblems..........24Starting BIOS Setup Utility .......27Recovering pre-installed software .....28Upgrading the hard disk drive ......30Replacing the battery .........32Removing the keyboard ........33© Copyright IBM Corp. 2002 9
Diagnosing problemsIf you have a problem with your computer, you can test it by usingPC-Doctor®for Windows®. To run PC-Doctor for Windows, do as follows:1. Click Start.2. Move the cursor to Programs (in Windows XP, All Programs) and then toPC-Doctor for Windows.3. Click PC-Doctor for Windows.4. Choose either the Run Quick Test Set or the Run Normal Test Set.AttentionRunning the Quick Test Set can take up to 10 minutes or longer. Makesure you have time to run the entire test; do not interrupt the test whileit is running.The Quick Test Set runs many tests of critical hardware components, but itdoes not run all of the diagnostic tests in PC-Doctor for Windows. IfPC-Doctor for Windows reports that all of the tests in the Quick Test Set havebeen run and that it has found no problems, consider running more of thetests in PC-Doctor for Windows.If you are preparing to contact IBM for support, be sure to print the test logso that you can rapidly provide information to the help technician.Solving computer problems10 ThinkPad®X30 Series Service and Troubleshooting Guide
TroubleshootingIf you do not find your problem here, refer to Access ThinkPad, youron-board help system. Open Access ThinkPad by pressing the ThinkPadbutton. The following section only describes problems that might prevent youfrom accessing this help system.Error messagesNotes:1. In the charts, x can be any character.2. The version of PC-Doctor referred to here is PC-Doctor for Windows.Message Solution0175: Bad CRC1, stopPOST taskThe EEPROM checksum is not correct (block #6). Have the computerserviced.0187: EAIA data accesserrorThe access to EEPROM is failed. Have the computer serviced.0188: Invalid RFIDserialization informationarea or bad CRC2.The EEPROM checksum is not correct (block # 0 and 1, or block # 6). Thesystem board should be replaced, and the box serial number needs to bereinstalled. Have the computer serviced.0189: Invalid RFIDconfigurationinformation areaThe EEPROM checksum is not correct (block # 4 and 5). The system boardshould be replaced, and the UUID needs to be reinstalled. Have thecomputer serviced.0190: Critical low-batteryerrorThe computer turned off because the battery is low. Connect the ac adapterto the computer and charge the battery, or replace the battery with a fullycharged one.0197: Invalid Remotechange requestedThe remote configuration for the Security Chip has failed. Confirm theoperation and try again.01C8: More than onemodem devices arefound. Remove one ofthem. Press <Esc> tocontinue.Remove either a Modem Mini-PCI Card or a Modem Daughter Card,otherwise press Esc to ignore the warning message. If it does not solve thisproblem, have the computer serviced.01C9: More than oneEthernet devices arefound. Remove one ofthem. Press <Esc> tocontinue.Your ThinkPad computer has a built-in Ethernet feature, and you cannotadd another such feature by installing an Ethernet device such as aMini-PCI Ethernet Card or an Ethernet Daughter Card. If this error messageis displayed, remove the Ethernet device that you installed. Otherwise pressEsc to ignore the warning message. If this does not solve the problem, havethe computer serviced.0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attachedfirmly. Run the BIOS Setup Utility; then make sure the hard disk drive isnot disabled in the Startup menu.Solving computer problemsChapter 2. Solving computer problems 11
Message Solution021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you haveone, the external keyboard. Turn off the computer, and turn off all attacheddevices. Turn on the computer first; then turn on the attached devices.If you still see the same error code, do the following:If an external keyboard is connected, do the following:vTurn off the computer and disconnect the external keyboard; then turn onthe computer. Make sure that the built-in keyboard operates correctly. If itdoes, have the external keyboard serviced.vMake sure that the external keyboard is connected to the correctconnector.Test the computer by using PC-Doctor.vIf the computer stops during the test, have the computer serviced.0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. Ifyou added a memory module just before turning the computer on, reinstallit. Then test the memory with PC-Doctor.0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. Ifyou added a memory module just before turning the computer on, reinstallit. Then test the memory with PC-Doctor.0232: Extended RAMerrorThe extended RAM failed. Test your computer’s memory with PC-Doctor. Ifyou have increased memory just before turning the computer on, reinstall it.Then test the memory with PC-Doctor.0250: System batteryerrorThe backup battery, which is used to preserve the configuration information,such as the date and time, while the computer is turned off, is depleted.Replace the battery and run IBM BIOS Setup Utility to verify theconfiguration. If you still have a problem, have the computer serviced.0251: System CMOSchecksum badThe system CMOS might have been corrupted by an application program.The computer uses the default settings. Run IBM BIOS Setup Utility toreconfigure the settings. If you still see the same error code, have thecomputer serviced.0260: System timer error Have the computer serviced.0270: Real time clockerrorHave the computer serviced.0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time,using the IBM BIOS Setup Utility.0280: Previous bootincompleteYour computer was previously unable to complete the boot process.Turn the computer off; then turn it on to start the IBM BIOS Setup Utility.Verify the configuration and then restart the computer either by choosingthe Exit Saving Changes option under the Restart item or by pressing F10.If you still see the same error code, have the computer serviced.Solving computer problems12 ThinkPad®X30 Series Service and Troubleshooting Guide
Message Solution02D0: System cache error The cache is disabled. Have the computer serviced.02F4: EISA CMOS notwritableHave the computer serviced.02F5: DMA test failed Have the computer serviced.02F6: Software NMIfailedHave the computer serviced.02F7: Fail-safe timer NMIfailedHave the computer serviced.1802: Unauthorizednetwork card is pluggedin - Power off andremove the miniPCInetwork card.The Mini-PCI network card is not supported on this computer. Remove it.The power-on passwordpromptA power-on password or a supervisor password is set. Type the passwordand press Enter to use the computer. If the power-on password is notaccepted, a supervisor password might have been set. Type the supervisorpassword and press Enter. If you still see the same error message, have thecomputer serviced.The hard disk passwordpromptA hard disk password is set. Type the password and press Enter to use thecomputer.If you still see the same error message, have the computer serviced.Hibernation error The system configuration changed between the time your computer enteredhibernation mode and the time it left this mode, and your computer cannotresume normal operation.vRestore the system configuration to what it was before your computerentered hibernation mode.vIf the memory size has been changed, re-create the hibernation file.Operating system notfound.Verify the following:vThe hard disk drive is correctly installed.vA startable diskette is in the diskette driveIf you still see the same error message, check the boot sequence, using theIBM BIOS Setup Utility.Fan error The cooling fan has failed. Have the computer serviced.Solving computer problemsChapter 2. Solving computer problems 13
Message SolutionEMM386 Not Installed —Unable to Set PageFrame Base Address.Edit C:\CONFIG.SYS and change a line fromdevice=C:\WINDOWS\EMM386.EXE RAMtodevice=C:\WINDOWS\EMM386.EXE NOEMSand save this file.CardBus ConfigurationError —Device DisabledPress F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter toload the default setting.Press F10 and then Enter to restart the system.Thermal sensing error The thermal sensor is not functioning correctly. Have the computer serviced.Errors without messagesProblem: When I turn on the machine, nothing appears on the screen and themachine does not beep while starting up.Note: If you are not sure whether you heard any beeps, turn off thecomputer; then turn it on again, and listen again. If you are using anexternal monitor, refer to“Computer screen problems”on page 21Solution: If a power-on password is set, press any key to display thepower-on password prompt, and then type the correct password and pressEnter.If the power-on password prompt does not appear, the brightness level mightbe set to minimum brightness. Adjust the brightness level by pressing theFn+Home.If the screen still remains blank, make sure that:vThe battery is installed correctly.vThe ac adapter is connected to the computer and the power cord is pluggedinto a working electrical outlet.vThe computer power is on. (Turn on the power switch again forconfirmation.)If these items are properly set, and the screen remains blank, have thecomputer serviced.Problem: When I turn on the machine, nothing appears on the screen, but Ihear two or more beeps.Solving computer problems14 ThinkPad®X30 Series Service and Troubleshooting Guide
Solution: Make sure that the memory card is installed correctly. If it is, butthe screen is still blank, and you hear five beeps, have the computer serviced.If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Havethe computer serviced.Problem: When I turn on the machine, only a white cursor appears on ablank screen.Solution: Reinstall your operating system, and turn on the computer. If youstill see only the cursor on the screen, have the computer serviced.Problem: My screen goes blank while the computer is on.Solution: Your screen saver or power management may be enabled. Move theTrackPoint or press a key to exit the screen saver, or press the power switch toresume from standby or hibernation.Problem: The DOS full-screen looks smaller.Solution: If you use a DOS application that supports only 640x480 resolution(VGA mode), the screen image might look slightly distorted or appear smallerthan the display size. This is to maintain compatibility with other DOSapplications. To expand the screen image to the same size as the actual screen,start the ThinkPad Configuration Program and click LCD; then select theScreen expansion function. (The image might still look slightly distorted.)Note: If your computer has a screen expansion function, you can use theFn+F8 keys to expand the screen image.A password problemProblem: I forgot my password.Solution: If you forgot your power-on password, you must take yourcomputer to an IBM reseller or marketing representative to have the passwordcanceled.If you forgot your hard disk password, IBM will not reset your password orrecover data from the hard disk. You must take your computer to an IBMreseller or an IBM marketing representative to have the hard disk drivereplaced. Proof of purchase is required, and a fee will be charged for partsand service.If you forgot your supervisor password, IBM will not reset your password.You must take your computer to an IBM reseller or IBM marketingSolving computer problemsChapter 2. Solving computer problems 15
representative to have the system board replaced. Proof of purchase isrequired, and a fee will be charged for parts and service.A power switch problemProblem: The system does not respond, and you cannot turn off the computer.Solution: Turn off the computer by pressing and holding the power switch for4 seconds or more. If the computer is still not reset, remove the ac adapterand the battery.Keyboard problemsProblem: The cursor does not move after the computer returns from one ofthe power management modes.Solution: Make sure you followed the instructions correctly when youinstalled Windows with the Advanced Power Management (APM) option.Note: The APM option is supported in Windows 98, and Windows NT®.Problem: Some or all of the keys on the keyboard do not work.Solution: If the problem occurred immediately after the computer returnedfrom standby mode, enter the power-on password if any is set.If an external keyboard is connected, the numeric keypad on your computerdoes not work. Use the numeric keypad on the external keyboard.If an external numeric keypad or a mouse is connected:1. Turn off the computer.2. Remove the external numeric keypad or the mouse.3. Turn on the computer and try using the keyboard again.If the keyboard problem is resolved, carefully reconnect the external numerickeypad, external keyboard, or mouse, making sure that you have seated theconnectors properly.If any keys on the keyboard still do not work, have the computer serviced.Problem: A number appears when you type a letter.Solution: The numeric lock function is on. To disable it, press and hold Shift;then press NumLk.Solving computer problems16 ThinkPad®X30 Series Service and Troubleshooting Guide
Problem: Some or all of the keys on the external numeric keypad do notwork.Solution: Make sure that the external numeric keypad is correctly connectedto the computer.Problem: Some or all of the keys on the external keyboard do not work.Solution: If you are using the docking station or the port replicator, make surethat the keyboard cable is correctly connected to the keyboard connector.If the connection is correct, disconnect the cable and make sure that thebuilt-in keyboard operates properly. If the built-in keyboard works, there is aproblem with the external keyboard. Try using a different external keyboard.UltraNav™problemsProblem: The cursor drifts when the computer is turned on or after it resumesnormal operation.Solution: The cursor might drift when you are not using the TrackPointduring normal operation. This is a normal characteristic of the TrackPoint andis not a defect. Cursor drifting might occur for several seconds under thefollowing conditions:vWhen the computer is turned on.vWhen the computer resumes normal operation.vWhen the TrackPoint is pressed for a long time.vWhen the temperature changes.Problem: The mouse or the pointing device does not work.Solution: Make sure that the TrackPoint and the touch pad are set toAutomatic in the ThinkPad Configuration Program. Then detach the mouse orthe pointing device, and try using the TrackPoint and the touch pad. If theTrackPoint and the touch pad work, the error might be due to the mouse orthe pointing device.Make sure that the cable for the mouse or the pointing device is securelyconnected to the docking station or the port replicator.Note: For more information, see the manual supplied with the mouse.Problem: The mouse buttons do not work.Solving computer problemsChapter 2. Solving computer problems 17
Solution: If your ThinkPad computer has the TrackPoint only, this problemmay occur.Change the mouse driver to Standard PS/2®Port Mouse, and then reinstallIBM PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERSdirectory on your hard disk drive. If your hard disk drive does not containdevice drivers, refer to the ThinkPad Web site. For access to this Web site,open Access ThinkPad by pressing the ThinkPad button.Standby or hibernation problemsProblem: The computer enters standby mode unexpectedly.Solution: If the processor reaches a temperature that is too high, the computerautomatically enters standby mode to allow the computer to cool and toprotect the processor and other internal components. Also, check the settingsfor standby mode, using Battery MaxiMiser.Problem: The computer enters standby mode immediately after Power-onself-test (POST) (the standby indicator light turns on).Solution: Make sure that:vThe battery is charged.vThe operating temperature is within the acceptable range. Refer to“Specifications”on page 5.If these items are correct, have the computer serviced.Problem: The critical low-battery error message is displayed, and thecomputer immediately turns off.Solution: The battery power is getting low. Connect the ac adapter to thecomputer, or replace the battery with a fully charged one.Problem: When you take action to return from standby mode, the computerdisplay remains blank.Solution: Check whether an external monitor was disconnected while thecomputer was in standby mode. Do not disconnect the external monitor whilethe computer is in standby mode or hibernation mode. If no external monitoris attached when the computer resumes, the computer display remains blankand output is not displayed. This restriction does not depend on theresolution value. Press Fn+F7 to bring up the computer display.Problem: The computer does not return from standby mode, or the standbyindicator stays on and the computer does not work.Solving computer problems18 ThinkPad®X30 Series Service and Troubleshooting Guide
Solution: If the system does not return from standby mode, it may haveentered standby or hibernation mode automatically because the battery isdepleted. Check the standby indicator.vIf the standby indicator is on, your computer is in standby mode. Connectthe ac adapter to the computer; then press Fn.vIf the standby indicator is off, your computer is in hibernation mode orpower-off state. Connect the ac adapter to the computer; then press powerbutton to resume operation.If the system still does not return from standby mode, your system may stopresponding and you cannot turn off the computer. In this case, you need toreset the computer. If you have not saved your data, it may be lost. To resetthe computer, press and hold the power button for 4 seconds or more. If thesystem is still not reset, remove the ac adapter and the battery.Problem: Your computer does not enter standby or hibernation mode.Solution: Check whether any option has been selected that would disableyour computer from entering standby or hibernation mode.Problem: The computer does not enter standby mode as set by the timerunder Windows 98 or Windows NT.Solution:For Windows 98:The generic CD-ROM or DVD-ROM driver for Windows 98 accesses theinternal CD-ROM or DVD-ROM drive every 3 seconds to see whether aCD-ROM is inserted there. This prevents your computer from enteringstandby mode even after a timeout. To enable the computer to enter standbymode, do the following:1. Click Start.2. Move the cursor to Settings and Control Panel.3. Click Control Panel, and then double-click System.4. Click the Device Manager tab.5. Click the +mark of CD-ROM.6. Double-click the name of the CD-ROM or DVD-ROM.7. Click the Settings tab.8. Clear the Auto insert notification check box.Windows 98 no longer detects the insertion of a CD-ROM or a DVD-ROMautomatically.Solving computer problemsChapter 2. Solving computer problems 19
For Windows NT:If you enable the CD-ROM AutoRun feature, the timer cannot trigger thecomputer to enter standby mode. To enable the timer, disable the AutoRunfeature by editing the configuration information in the registry as follows:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom\Autorun: 0x1 > Autorun: 0Problem: The Fn+F12 key combination does not cause the computer to enterhibernation mode.Solution: The computer cannot enter hibernation mode:vIf you are using one of the IBM communication PC Cards. To enterhibernation mode, stop the communication program, and then remove thePC Card or disable the PC Card slot, using the Control Panel.vIf the hibernation utility is not installed in Windows 98 or Windows NT. Toinstall the hibernation utility, refer to “Installing device drivers”in theAccess ThinkPad, your on-board help system.vIf the hibernation mode is not enabled. To enable it, do as follows:For Windows 98:1. Start the ThinkPad Configuration Program.2. Click Power Management.3. Click the Hibernation tab.4. Click the Enable hibernation button.5. Click the Create Now button.For Windows NT:Note: You must format your hard disk with the FAT format system to usehibernation mode in Windows NT. If you format your hard disk withNTFS, the default format in Windows NT, you cannot use hibernationmode.1. Start the ThinkPad Configuration Program.2. Click Power Management.3. Click Suspend/Resume Options.4. Click Enable Hibernation.5. Click OK.For Windows 2000 or Windows XP:1. Start the ThinkPad Configuration Program.2. Click Power Management.Solving computer problems20 ThinkPad®X30 Series Service and Troubleshooting Guide
3. Click the Hibernate tab.4. Select the hibernate support checkbox.5. Click OK.Note: You can enter hibernation mode by pressing Fn+F12 only if the PMdriver for Windows 2000 or Windows XP has been installed.Problem: Under Windows XP, the Fn+F3 key combination does not make thecomputer screen go blank.Solution: Windows XP enables multiple users to log on to the system at thesame time. If you are the first user to have logged on to your computer, youcan use the Fn+F3 key combination. Otherwise the combination will not workon your computer.Computer screen problemsProblem: The screen is blank.Solution:vIf the standby status indicator is on (in green), press Fn to resume from thestandby mode.vIf you are using the ac adapter, or using the battery, and the battery statusindicator is on (in green), press Fn+Home to make the screen brighter.vIf you attach an external monitor to your computer, press Fn+F7 to switchthe screen output location.vIf the problem persists, do the “Solution”in the problem below.Problem: The screen is unreadable or distorted.Solution: Make sure that:vThe display device driver is installed correctly.vThe display resolution and color depth are correctly set.vThe monitor type is correct.To check these settings, do as follows:For Windows 98 and Windows 2000:1. Double-click Display in the Control Panel. The Display Properties windowopens.2. Click the Settings tab.3. Check if the color depth and resolution are correctly set.4. Click Advanced.5. Click the Adapter tab.Solving computer problemsChapter 2. Solving computer problems 21
6. Make sure “ATI Mobility RADEON 7500”is shown in the adapterinformation window.7. Click the Monitor tab.8. Make sure the Monitor type is correct.For Windows XP:1. Click Start.2. Click Control Panel.3. Click Appearance and Themes in the Pick a category section.4. Click Display in the Pick a Control Panel icon section.5. Click the Settings tab.6. Check whether the color depth and resolution are correctly set.7. Click Advanced.8. Click the Adapter tab.9. Make sure “ATI Mobility RADEON 7500”is shown in the adapterinformation window.10. Click the Monitor tab.11. Make sure the Monitor type is correct.For Windows NT:1. Double-click Display in the Control Panel. The Display Properties windowopens.2. Click the Settings tab.3. Check if the color depth and resolution are correctly set.4. Click Display Type.5. Make sure “ATI Mobility RADEON 7500”is shown in the Display Typewindow.Problem: Incorrect characters appear on the screen.Solution: Did you install the operating system or application programcorrectly? If they are installed and configured correctly, have the computerserviced.Problem: The screen stays on even after you turn off your computer.Solution: Press and hold the power switch for 4 seconds or more to turn offyour computer; then turn it on again.Problem: Missing, discolored, or bright dots appear on the screen every timeyou turn on your computer.Solving computer problems22 ThinkPad®X30 Series Service and Troubleshooting Guide
Solution: This is an intrinsic characteristic of the TFT technology. Yourcomputer’s display contains multiple thin-film transistors (TFTs). A smallnumber of missing, discolored, or bright dots on the screen might exist all thetime.Problem: A message, “Unable to create overlay window,”appears when youtry to start DVD playback.orYou get poor or no playback while running video playback, DVD playback, orgame applications.Solution: Do either of the following:vIf you are using 32-bit color mode, change the color depth to 16-bit mode.vIf you are using a desktop size of 1280×1024 or larger, reduce the desktopsize and the color depth.Battery problemsProblem: The battery cannot be fully charged by the power-off method in thestandard charge time for your computer.Solution: The battery might be over-discharged. Do the following:1. Turn off the computer.2. Make sure that the over-discharged battery is in the computer.3. Connect the ac adapter to the computer and let it charge.If the battery cannot be fully charged in 24 hours, use a new battery.If the optional Quick Charger is available, use it to charge the over-dischargedbattery.Problem: Your computer shuts down before the battery status indicator showsempty, -or- Your computer operates after the battery status indicator showsempty.Solution: Discharge and recharge the battery.Problem: The operating time for a fully charged battery is short.Solution: Discharge and recharge the battery. If your battery’s operating timeis still short, use a new battery.Problem: The computer does not operate with a fully charged battery.Solving computer problemsChapter 2. Solving computer problems 23
Solution: The surge protector in the battery might be active. Turn off thecomputer for one minute to reset the protector; then turn on the computeragain.Problem: The battery does not charge.Solution: You cannot charge the battery when it is too hot. If the battery feelshot, remove it from the computer and allow it to cool to room temperature.After it cools, reinstall it and recharge the battery. If it still cannot be charged,have it serviced.Hard disk drive problemsProblem: The hard disk drive makes a rattling noise intermittently.Solution: The rattling noise might be heard when:vThe hard disk drive starts accessing the data or when it stops.vYou are carrying the hard disk drive.vYou are carrying your computer.This is a normal characteristic of a hard disk drive and is not a defect.Problem: The hard disk drive does not work.Solution: In the startup menu in IBM BIOS Setup Utility, make sure that thereis no exclamation point ! to the left of the hard disk drive. If there is such amark, the hard disk drive is disabled. Clear the mark to enable the drive.Other problemsProblem: The computer locks or does not accept any input.Solution: Your computer might lock when it enters standby mode during acommunication operation. Disable the standby timer when you are workingon the network.To turn off the computer, press and hold the power switch for 4 seconds ormore.Problem: The computer does not turn off with the power switch.Solution: If the standby indicator is on and you are working under batterypower, replace the battery with a fully charged one or change your powersource to ac power.If you still have a problem, press and hold the power switch for 4 seconds ormore; this forces the computer to turn off.Solving computer problems24 ThinkPad®X30 Series Service and Troubleshooting Guide
Problem: The computer does not start from a device you want, such as adiskette drive.Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make surethat the startup sequence in the IBM BIOS Setup Utility is set so that thecomputer starts from the device you want.Also make sure that the device from which the computer starts is enabled bychecking that there is no ! mark preceding the device name.Problem: The computer does not respond.Solution: IRQs for the PCI are all set as 11. The computer does not respondbecause it cannot share the IRQ with other devices. Refer to the ThinkPadConfiguration Program.Problem: Windows NT does not start; however, the message saying thatWindows NT is loading remains on the screen.Solution: The USB setting might have been changed to Enabled. If so, it mightcause a conflict in allocating memory resources during startup. Disable thesetting, using the BIOS Setup Utility as follows:1. Turn your computer off and then on again; then, while the message,“Press F1 for IBM BIOS Setup Utility,”is displayed at the lower left of thescreen, press the F1 key to start the BIOS Setup Utility. The BIOS SetupUtility menu appears.2. With the cursor key, select Config; then press Enter.3. Select USB by pressing Enter.4. With the cursor key, select Disable; then press Enter.5. Press F10 and Enter to save this setting and exit this utility.Problem: Playback of DVD is not smooth.Solution: If you select the Maximum Battery mode for the Intel SpeedStep™technology, this problem may occur. This mode is designed to achievemaximum battery life by switching the processor speed between the regularlow speed and half of that speed, depending on how much the processor isused. If the use increases, Intel SpeedStep switches the processor speed to thelower speed. Operation in this mode can severely degrade the performance ofthe processor, and thus cause the playback of a DVD to be jerky.To avoid or reduce this problem, you can choose any of three other modes ofoperation, as follows:vMaximum Performance: Keeps the processor speed high at all times.Solving computer problemsChapter 2. Solving computer problems 25
vAutomatic: Switches the processor speed between high and low, dependingon how much the processor is used. If the use increases, Intel SpeedStepswitches the processor speed to high.vBattery Optimized Performance: Keeps the processor speed low at alltimes.To choose a mode, do the following:1. Start the ThinkPad Configuration Program.2. Click Power Management.3. Click the Intel SpeedStep technology tab.4. From the list, select the mode you want.5. Click OK.Solving computer problems26 ThinkPad®X30 Series Service and Troubleshooting Guide
Starting BIOS Setup UtilityYour computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters.vConfig: Set the configuration of your computer.vDate/Time: Set the date and time.vPassword: Set security features.vStartup: Set the startup device.vRestart: Restart the system.Note: You can set many of these parameters more easily by using theThinkPad Configuration Program. For more information on thisProgram, refer to the on-board help.To start IBM BIOS Setup Utility, do as follows:1. To protect yourself against accidental loss of data, refer to “Backing upyour system”in Access ThinkPad. Open Access ThinkPad by pressing theThinkPad button. Backing up your registry saves your computer’s currentconfiguration.2. Remove any diskette from the diskette drive, and then turn off thecomputer.3. Turn on the computer; then, while the “Press F1 for IBM BIOS SetupUtility”message is displayed at the lower-left of the screen, press F1.If you have set a supervisor password, the “IBM BIOS Setup Utility”menuappears after you enter the password. You can start the utility by pressingEnter instead of entering the supervisor password; however, you cannotchange the parameters that are protected by the supervisor password. Formore information, refer to the on-board help.4. Using the cursor keys, move to an item you want to change. When theitem you want is highlighted, press Enter. A submenu is displayed.5. Change the items you wish to change. To change the value of an item, usethe F5 or F6 key. If the item has a submenu, you can display it by pressingEnter.6. Press F3 or Esc to exit from the submenu.If you are in a nested submenu, press Esc repeatedly until you reach theIBM BIOS Setup Utility menu.Note: If you need to restore the settings to their original state as of thetime of purchase, press the F9 key to load the default settings. Youcan also select an option in the Restart submenu to load the defaultsettings or discard the changes.7. Select Restart; then press Enter. Move the cursor to the option you wantfor restarting your computer; then press Enter. Your computer restarts.Solving computer problemsChapter 2. Solving computer problems 27
Recovering pre-installed softwareIf your hard disk drive data is damaged or accidentally erased, you canrestore the software that was shipped with your computer. This softwareincludes your pre-installed operating system, applications, and device drivers.You can restore your pre-installed software using the Product Recoveryprogram.The Product Recovery program is in a section of your hard disk drive that isnot displayed by Windows Explorer.Note: The recovery process might take up to 2 hours.AttentionAll of the files on the primary hard disk partition (usually driveC) will be lost in the recovery process. Be sure to back up copiesof the files you have saved on your drive C before you begin.Note: You might need to use a diskette drive in the recovery process. Use adrive that is compatible with your computer.Note: In the unlikely event that you need to recover the pre-installed softwareand you are unable to start the Product Recovery program, you willneed a Recovery Repair diskette. Follow the instructions below, “Tocreate a Recovery Repair diskette,”soon after you start using yourcomputer. Save the Recovery Repair diskette in a safe place, in case youneed it later.To use the Product Recovery program to restore your pre-installed software,do the following:1. Create a Recovery Repair diskette, according to the procedure below.2. If possible, save all your files to media other than your hard disk.3. Turn off your computer.4. Turn on your computer. At the prompt, press F11. (The prompt to pressF11 appears for only a few seconds. You must press F11 quickly.) TheProduct Recovery program main menu opens.Note: If pressing F11 does not start the Product Recovery program, usethe Recovery Repair diskette to enable the Product Recoveryprogram.5. Select the recovery options you want, and then follow the instructions onthe screen.Solving computer problems28 ThinkPad®X30 Series Service and Troubleshooting Guide
6. When the Product Recovery program finishes, your computer will restartand begin the configuration process.To create a Recovery Repair disketteIf the F11 recovery option is not present you can use the Recovery Repairdiskette to enable the F11 Product Recovery option.To make a Recovery Repair diskette, do the following:1. Shut down and restart your computer.2. At the prompt, press F11. (The option to press F11 appears for only a fewseconds. You must press F11 quickly.) The Product Recovery programmain menu opens.3. Select System Utilities from the main menu. Press Enter.4. Select Create a Recovery Repair diskette. Press Enter.5. Follow the on-screen instructions.6. When the process is completed, label your diskette as the Recovery Repairdiskette and save it for future use.To use the Recovery Repair diskette:1. Shut down and turn off your computer.2. Insert the Recovery Repair diskette into the drive; then turn on thecomputer.3. Follow the on-screen instructions.Solving computer problemsChapter 2. Solving computer problems 29
Upgrading the hard disk driveYou can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your IBM reseller or IBM marketing representative.Note: Replace the hard disk drive only if you upgrade it or have it repaired.The connectors and bay of the hard disk drive were not designed forfrequent changes, or drive swapping.AttentionHandling a hard disk drivevDo not drop the drive or subject it to physical shocks. Put the drive ona material, such as soft cloth, that absorbs the physical shock.vDo not apply pressure to the cover of the drive.vDo not touch the connector.The drive is very sensitive. Incorrect handling can cause damage andpermanent loss of data on the hard disk. Before removing the hard diskdrive, make a backup copy of all the information on the hard disk, andthen turn the computer off. Never remove the drive while the system isoperating, in standby mode, or in hibernation mode.To replace the hard disk drive, do the following:1. Turn off the computer; then disconnect the ac adapter and all cablesfrom the computer.2. Close the computer display, and turn the computer over.3. Remove the battery.4. Remove the screw that secures the hard disk drive.Upgrading the hard disk drive30 ThinkPad®X30 Series Service and Troubleshooting Guide
5. Open the computer display; then stand the computer on its side andremove the hard disk drive by pulling the cover away from thecomputer.6. Detach the cover from the hard disk drive.7. Attach the cover to a new hard disk drive.8. Insert the hard disk drive and its cover into the hard disk drive bay; thenfirmly install them.9. Turn the computer over so that its bottom side is up. Reinstall the screw.Note: You can replace the screw with a security screw to prevent thehard disk drive from being removed easily. The security screwmay not be included in your ship group. You can, however,purchase screw directly from NABS at www.nabsnet.com10. Reinstall the battery.11. Turn the computer over again. Connect the ac adapter and the cables tothe computer.Upgrading the hard disk driveChapter 2. Solving computer problems 31
Replacing the battery1. Turn off the computer, or enter hibernation mode. Then disconnect the acadapter and all cables from the computer.Note: If you are using a PC Card, the computer might not be able to enterhibernation mode. If this happens, turn off the computer.2. Close the computer display, and turn the computer over.3. Slide the battery latch to unlock it 1; then remove the battery 2.Note: The first position of the battery latch is for releasing the lock of thebattery.4. Align the side of a fully charged spare battery with the side of the batteryspace in the computer 1; then gently push the battery into the space 2.5. Slide the battery latch to lock it.6. Turn the computer over again. Connect the ac adapter and the cables tothe computer.Replacing the battery32 ThinkPad®X30 Series Service and Troubleshooting Guide
Removing the keyboard1. Turn off the computer. Then disconnect the ac adapter and all cables fromthe computer.2. Remove the battery pack.3. Remove the screws indicated by triangles.4. Unlatch the keyboard by pushing it up from the bottom as shown byarrow 1, and then pushing it in the direction of arrow 2.Open the keyboard slightly as shown by arrow 3.Removing the keyboardChapter 2. Solving computer problems 33
5. Pull the keyboard a little in the direction of arrow 4, and then detach theconnector marked 5.Removing the keyboard34 ThinkPad®X30 Series Service and Troubleshooting Guide
Chapter 3. Getting help and service from IBMGetting help and service ........36Getting help on the Web ........36Getting help by fax .........37Calling IBM ............38Getting help around the world......39© Copyright IBM Corp. 2002 35
Getting help and serviceIf you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety of sources available fromIBM to assist you. This section contains information about where to go foradditional information about IBM and IBM products, what to do if youexperience a problem with your computer, and whom to call for serviceshould it be necessary.Information about your IBM computer and preinstalled software, if any, isavailable in the documentation that comes with your computer. Thatdocumentation includes printed books, online books, README files, and helpfiles. In addition, information about IBM products is available on the WorldWide Web and through the IBM Automated Fax System.For technical assistance with the installation of, or questions related to, ServicePacks for your preinstalled Microsoft Windows product, refer to the MicrosoftProduct Support Services Web site at support.microsoft.com/directory/,oryoucan contact the IBM HelpCenter®. Some fees might apply.Getting help on the WebOn the World Wide Web, the IBM Web site has up-to-date information aboutIBM Personal Computer products and support. The address for the IBMPersonal Computing home page is www.ibm.com/pcIBM provides an extensive Web site dedicated to mobile computing and toThinkPad computers at www.ibm.com/pc/supportResearch this Web site to learn how to solve problems, find new ways to useyour computer, and learn about options that can make working with yourThinkPad computer even easier.If you select Profile from the support page, you can create a customizedsupport page that is specific to your hardware, complete with FrequentlyAsked Questions, Parts Information, Technical Hints and Tips, andDownloadable Files. In addition, you can choose to receive e-mail notificationswhenever new information becomes available about your registered products.You also can order publications through the IBM Publications OrderingSystem atwww.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgiGetting help and service36 ThinkPad®X30 Series Service and Troubleshooting Guide
Getting help by faxIf you have a touch-tone telephone and access to a fax machine, in the U.S.and Canada you can receive by fax marketing and technical information onmany topics, including hardware, operating systems, and local area networks(LANs).You can call the IBM Automated Fax System 24 hours a day, 7 days a week.Follow the recorded instructions, and the requested information will be sentto your fax machine. In the U.S. and Canada, to access the IBM AutomatedFax System, call 1-800-426-3395.Calling IBMIf you have tried to correct the problem yourself and still need help, duringthe warranty period, you can get help and information by telephone throughthe IBM PC HelpCenter. The following services are available during thewarranty period:vProblem determination - Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnecessary to fix the problem.vIBM hardware repair - If the problem is determined to be caused by IBMhardware under warranty, trained service personnel are available to providethe applicable level of service.vEngineering change management - Occasionally, there might be changesthat are required after a product has been sold. IBM or your reseller, ifauthorized by IBM, will make selected Engineering Changes (ECs) availablethat apply to your hardware.The following items are not covered:vReplacement or use of non-IBM parts or nonwarranted IBM partsNote: All warranted parts contain a 7-character identification in the formatIBM FRU XXXXXXXvIdentification of software problem sourcesvConfiguration of BIOS as part of an installation or upgradevChanges, modifications, or upgrades to device driversvInstallation and maintenance of network operating systems (NOS)vInstallation and maintenance of application programsRefer to your IBM hardware warranty for a full explanation of IBM warrantyterms. Be sure to retain your proof of purchase to obtain warranty service.Getting help and serviceChapter 3. Getting help and service from IBM 37
If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem. Please ensure that you have downloaded the most current driversand system updates, run diagnostics, and recorded information before youcall. When calling for technical assistance, please have the followinginformation available:vMachine Type and ModelvSerial numbers of your computer, monitor, and other components, or yourproof of purchasevDescription of the problemvExact wording of any error messagesvHardware and software configuration information for your systemTelephone numbersNote: Telephone numbers are subject to change without notice. For the latestlist of IBM HelpCenter telephone numbers and hours of operation, visitthe Support Web site at www.ibm.com/pc/supportCountry or region Language Telephone NumberArgentina Spanish 0800-666-0011Australia English 1300-130-426Austria German 01-24592-5901Bolivia Spanish 0800-0189Belgium DutchFrench02-210 982002-210 9800Brazil Portuguese 55-11-3889-8986Canada English/ French 1-800-565-3344in Toronto only call416-383-3344Chile Spanish 800-224-488China Mandarin 800-810-1818Colombia Spanish 980-912-3021Denmark Danish 45 20 82 00Ecuador Spanish 1-800-426911 (option #4)Finland Finnish 09-459 69 60France French 0238557450Germany German 07032-1549 201Getting help and service38 ThinkPad®X30 Series Service and Troubleshooting Guide
Country or region Language Telephone NumberHong Kong Cantonese 2825-7799Ireland English 01-815 9200Italy Italian 02-7031-6101Japan JapaneseLuxembourg French 298-977 5063Mexico Spanish 001-866-434-2080Netherlands Dutch 020-514 5770New Zealand English 0800-446-149Norway Norwegian 66 81 11 00Peru Spanish 0-800-50-866Portugal Portuguese 21-791 51 47Russia Russian 095-940-2000Spain Spanish 91-662 49 16Sweden Swedish 08-477 4420Switzerland German/French/Italian0583-33-09-00Taiwan Mandarin 886-2-2725-9799UnitedKingdomEnglish 0-1475-555 055United States English 1-800-772-2227Uruguay Spanish 000-411-005-6649Venezuela Spanish 0-800-100-2011Getting help around the worldIf you travel with your computer or relocate it to a country where yourThinkPad machine type is sold and serviced by IBM or by IBM resellers whoare authorized to perform warranty service, International Warranty Service isavailable for your computer.Service methods and procedures vary by country, and some services mightnot be available in all countries. International Warranty Service is deliveredthrough the method of service (such as depot, carry-in, or on-site service) thatis provided in the servicing country. Service centers in certain countries mightGetting help and serviceChapter 3. Getting help and service from IBM 39
not be able to service all models of a particular machine type. In somecountries, fees and restrictions might apply at the time of service.To determine whether your computer is eligible for International WarrantyService and to view a list of the countries where service is available, go tohttp://www.ibm.com/pc/support/, and click Warranty Lookup. Eligible IBMcomputers are identified by their four-digit machine types. For moreinformation about International Warranty Service, see Service Announcement601-034 at http://www.ibm.com/. Click Support & downloads, clickAnnouncement letters, and click Announcements search.IntheSearch byletter number only field, type 601-034, and click Search.Getting help and service40 ThinkPad®X30 Series Service and Troubleshooting Guide
Appendix A. Important safety instructionsDANGERElectric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, connect and disconnect cables as shown below wheninstalling, moving, or opening the covers of this product or attached devices. If the3-pin power cord is provided with this product, it must be used with a properlygrounded outlet.Turn everything OFF.Turn everything OFF.First, attach all cables to devices. First, remove the power cord fromthe outlet.Attach the signal cables toreceptacles.Remove signal cables fromreceptacles.Attach the power cord to an outlet.Remove all cables from devices.Turn the device ON.To Connect To Disconnect© Copyright IBM Corp. 2002 41
DANGERReduce the risk of fire and electric shock by always following basic safetyprecautions, including the following:vDo not use your computer in or near water.vDuring electrical storms:–Do not use your computer with the telephone cable connection.–Do not connect the cable to or disconnect it from the telephone outlet on thewall.DANGERIf the rechargeable battery pack is incorrectly replaced, there is danger of anexplosion. The battery pack contains a small amount of harmful substances. Toavoid possible injury:vReplace only with a battery of the type recommended by IBM.vKeep the battery pack away from fire.vDo not expose it to water or rain.vDo not attempt to disassemble it.vDo not short-circuit it.vKeep it away from children.Do not put the battery pack in trash that is disposed of in landfills. Whendisposing of the battery, comply with local ordinances or regulations and yourcompany’s safety standards.DANGERIf the backup battery is incorrectly replaced, there is danger of explosion.The lithium battery contains lithium and can explode if it is not properly handledor disposed of.Replace only with a battery of the same type.To avoid possible injury or death, do not: (1) throw or immerse the battery intowater, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair ordisassemble it. Dispose of it as required by local ordinances or regulations andyour company’s safety standards.42 ThinkPad®X30 Series Service and Troubleshooting Guide
DANGERFollow the instruction below when installing or reconfiguring the Mini PCI option.To avoid shock hazard, disconnect all the cables and the ac adapter when youinstall the Mini PCI option or open the covers of the system or attached devices.Electrical current from power, telephone, and communication cables is hazardous.CAUTION:When you have added or upgraded a Mini PCI Card or a memory card, donot use your computer until you have closed the cover. Never use thecomputer when the cover is open.CAUTION:The fluorescent lamp in the liquid crystal display (LCD) contains mercury.Do not put it in trash that is disposed of in landfills. Dispose of it asrequired by local ordinances or regulations.The LCD is made of glass, and rough handling or dropping the computercan cause the LCD to break. If the LCD breaks and the internal fluid getsinto your eyes or on your hands, immediately wash the affected areas withwater for at least 15 minutes; if any symptoms are present after washing,get medical care.CAUTION:To reduce the risk of fire, use only No. 26 AWG or larger (thicker)telephone cable.Modem safety informationTo reduce the risk of fire, electrical shock, or injury when using telephoneequipment, always follow basic safety precautions, such as:Never install telephone wiring during an electrical storm.Never install telephone jacks in wet locations unless the jack is specificallydesigned for wet locations.Never touch uninsulated telephone wires or terminals unless the telephoneline has been disconnected at the network interface.Appendix A. Important safety instructions 43
Use caution when installing or modifying telephone lines.Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be a remote risk of electric shock from lightning.Do not use the telephone to report a gas leak in the vicinity of the leak.Laser compliance statementAn optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROMdrive and SuperDisk, which can be installed in the IBM ThinkPad computer isa laser product. The drive’s classification label (shown below) is on the surfaceof the drive.CLASS 1 LASER PRODUCTLASER KLASSE 1LUOKAN 1 LASERLAITEAPPAREIL A LASER DE CLASSE 1KLASS 1 LASER APPARATThe drive is certified by the manufacturer to comply with the requirements ofthe Department of Health and Human Services 21 Code of FederalRegulations (DHHS 21 CFR) Subchapter J for Class I laser products at the dateof manufacture.In other countries, the drive is certified to conform to the requirements ofIEC825 and EN60825 for Class 1 laser products.DANGERDo not open the optical storage drive unit; no user adjustments or serviceable partsare inside.Use of controls, adjustments, or the performance of procedures other than thosespecified might result in hazardous radiation exposure.Class 1 laser products are not considered hazardous. The design of the lasersystem and the optical storage drive ensures that there is no exposure to laserradiation above a Class 1 level during normal operation, user maintenance, orservicing.Some drives contain an embedded Class 3A laser diode. Note this warning:44 ThinkPad®X30 Series Service and Troubleshooting Guide
DANGEREmits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical instruments.Save these instructions.Appendix A. Important safety instructions 45
46 ThinkPad®X30 Series Service and Troubleshooting Guide
Appendix B. Wireless related informationWireless InteroperabilityWireless LAN Mini-PCI Adapter is designed to be interoperable with anywireless LAN product that is based on Direct Sequence Spread Spectrum(DSSS) radio technology, and is compliant to:vThe IEEE 802.11b Standard on Wireless LANs, as defined and approved bythe Institute of Electrical and Electronics Engineers.vThe Wireless Fidelity (WiFi) certification as defined by the WECA (WirelessEthernet Compatibility Alliance).IBM Bluetooth Daughter Card is designed to be interoperable with anyBluetooth product that is compliant to Bluetooth Specification 1.1 as definedby the Bluetooth SIG. Following profiles are supported by IBM BluetoothDaughter Card:vGeneric AccessvService DiscoveryvSerial PortvDial-up NetworkingvFAXvLAN AccessvGeneric Object ExchangevGeneric Object PushvFile TransfervSynchronizationUsage environment and your HealthWireless LAN Mini-PCI Adapter and Bluetooth Daughter Card emit radiofrequency electromagnetic energy like other radio devices. However, the levelof energy emitted is far much less than the electromagnetic energy emitted bywireless devices like for example mobile phones.Because Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Cardoperate within the guidelines found in radio frequency safety standards andrecommendations, IBM believes the integrated wireless cards are safe for useby consumers. These standards and recommendations reflect the consensus of© Copyright IBM Corp. 2002 47
the scientific community and result from deliberations of panels andcommittees of scientists who continually review and interpret the extensiveresearch literature.In some situation or environment, the use of Wireless LAN Mini-PCI Adapteror Bluetooth Daughter Card may be restricted by the proprietor of thebuilding or responsible representatives of the organization. These situationsmay for example include:vUsing the integrated wireless cards on board of airplanes, or in hospitalsvIn any other environment where the risk of interference to other devices orservices is perceived or identified as harmful.If you are uncertain of the policy that applies on the use of wireless devices ina specific organization (e.g. airport or hospital), you are encouraged to ask forauthorization to use Wireless LAN Mini-PCI Adapter or Bluetooth DaughterCard prior to turning on the ThinkPad X30 Series computer.48 ThinkPad®X30 Series Service and Troubleshooting Guide
Appendix C. Warranty informationThis appendix contains warranty information for your ThinkPad, warrantyperiod, warranty service and support, and the IBM Statement of LimitedWarranty.Warranty PeriodContact your place of purchase for warranty service information. Some IBMMachines are eligible for on-site warranty service depending on the countryor region where service is performed or the machine type.Machine type 2670Country or region Warranty periodAll Parts - 1 year, labor - 1 yearBattery pack - 1 yearMachine type 2672 or 2673Country or region Warranty periodAll Parts - 3 years, labor - 3 yearsBattery pack - 1 yearWarranty service and supportWith the original purchase of an IBM ThinkPad, you have access to extensivesupport. During the IBM Machine warranty period, you may call IBM or yourreseller for problem-determination assistance under the terms of the IBMStatement of Limited Warranty.The following services are available during the warranty period:vProblem determination - Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnecessary to fix the problem.vIBM hardware repair - If the problem is determined to be caused by IBMhardware under warranty, trained service personnel are available to providethe applicable level of service, either on-site or at an IBM service center asdetermined by IBM.© Copyright IBM Corp. 2002 49
vEngineering Change management - Occasionally, there might be changesthat are required after a product has been shipped from IBM. In thoseinstances, IBM will make Engineering Changes (ECs) available that apply toyour hardware.The following items are not covered under warranty service:vReplacement or use of non-IBM parts. All IBM parts contain a 7-characteridentification in the format IBM FRU XXXXXXX.vIdentification of non-IBM software problem sources.vInstallation of customer replaceable units (CRUs).vInstallation and configuration of machine code or licensed internal codethat is designated as customer installable.If you do not register your computer with IBM, you might be required topresent proof of purchase to obtain warranty service.Before you call for serviceYou can solve many problems without outside assistance by following thetroubleshooting procedures that IBM provides in the online help or in thepublications that are provided with your computer and software.Most computers, operating systems, and application programs come withinformation that contains troubleshooting procedures and explanations oferror messages and error codes. The information that comes with yourcomputer also describes the diagnostic tests that you can perform.If you suspect a software problem, refer to the information for the operatingsystem or application program.Calling for servicePlease have the following information ready:vMachine type, model, and serial numbervDescription of the problemvExact wording of any error messagesvHardware and software configuration informationTo find the telephone number for the HelpCenter nearest you, see “Telephonenumbers”in Chapter 3, “Getting help and service from IBM”on page 35IBM Statement of Limited Warranty Z125-4753-06 8/2000This warranty statement consists of two parts: Part 1 and Part 2. Be sure toread Part 1 and the country-unique terms in Part 2 that apply to your countryor region.50 ThinkPad®X30 Series Service and Troubleshooting Guide
Part 1 - General TermsThis Statement of Limited Warranty includes Part 1 - General Terms and Part2 - Country-unique Terms. The terms of Part 2 replace or modify those of Part1. The warranties provided by IBM in this Statement of Limited Warrantyapply only to Machines you purchase for your use, and not for resale, fromIBM or your reseller. The term “Machine”means an IBM machine, its features,conversions, upgrades, elements, or accessories, or any combination of them.The term “Machine”does not include any software programs, whetherpre-loaded with the Machine, installed subsequently or otherwise. Unless IBMspecifies otherwise, the following warranties apply only in the country whereyou acquire the Machine. Nothing in this Statement of Limited Warrantyaffects any statutory rights of consumers that cannot be waived or limited bycontract. If you have any questions, contact IBM or your reseller.The IBM Warranty for MachinesIBM warrants that each Machine 1) is free from defects in materials andworkmanship and 2) conforms to IBM’s Official Published Specifications(“Specifications”). The warranty period for a Machine is a specified, fixedperiod commencing on its Date of Installation. The date on your sales receiptis the Date of Installation unless IBM or your reseller informs you otherwise.If a Machine does not function as warranted during the warranty period, andIBM or your reseller are unable to either 1) make it do so or 2) replace it withone that is at least functionally equivalent, you may return it to your place ofpurchase and your money will be refunded.Extent of WarrantyThe warranty does not cover the repair or exchange of a Machine resultingfrom misuse, accident, modification, unsuitable physical or operatingenvironment, improper maintenance by you, or failure caused by a productfor which IBM is not responsible. The warranty is voided by removal oralteration of Machine or parts identification labels.THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES ANDREPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OR CONDITIONS OF MERCHANTABILITY ANDFITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVEYOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERRIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION ORLIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVEEXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THATEVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THEWARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.Appendix C. Warranty information 51
Items Not Covered by WarrantyIBM does not warrant uninterrupted or error-free operation of a Machine.Any technical or other support provided for a Machine under warranty, suchas assistance via telephone with “how-to”questions and those regardingMachine set-up and installation, will be provided WITHOUT WARRANTIESOF ANY KIND.Warranty ServiceTo obtain warranty service for a Machine, contact IBM or your reseller. If youdo not register your Machine with IBM, you may be required to present proofof purchase.During the warranty period, IBM or your reseller, if approved by IBM toprovide warranty service, provides without charge certain types of repair andexchange service to keep Machines in, or restore them to, conformance withtheir Specifications. IBM or your reseller will inform you of the availabletypes of service for a Machine based on its country of installation. At itsdiscretion, IBM or your reseller will 1) either repair or exchange the failingMachine and 2) provide the service either at your location or a service center.IBM or your reseller will also manage and install selected engineering changesthat apply to the Machine.Some parts of IBM Machines are designated as Customer Replaceable Units(called “CRUs”), e.g., keyboards, memory, or hard disk drives. IBM shipsCRUs to you for replacement by you. You must return all defective CRUs toIBM within 30 days of your receipt of the replacement CRU. You areresponsible for downloading designated Machine Code and Licensed InternalCode updates from an IBM Internet Web site or from other electronic media,and following the instructions that IBM provides.When warranty service involves the exchange of a Machine or part, the itemIBM or your reseller replaces becomes its property and the replacementbecomes yours. You represent that all removed items are genuine andunaltered. The replacement may not be new, but will be in good workingorder and at least functionally equivalent to the item replaced. Thereplacement assumes the warranty service status of the replaced item. Manyfeatures, conversions, or upgrades involve the removal of parts and theirreturn to IBM. A part that replaces a removed part will assume the warrantyservice status of the removed part.Before IBM or your reseller exchanges a Machine or part, you agree to removeall features, parts, options, alterations, and attachments not under warrantyservice.You also agree to52 ThinkPad®X30 Series Service and Troubleshooting Guide
1. ensure that the Machine is free of any legal obligations or restrictions thatprevent its exchange;2. obtain authorization from the owner to have IBM or your reseller service aMachine that you do not own; and3. where applicable, before service is provided:a. follow the problem determination, problem analysis, and servicerequest procedures that IBM or your reseller provides;b. secure all programs, data, and funds contained in a Machine;c. provide IBM or your reseller with sufficient, free, and safe access toyour facilities to permit them to fulfill their obligations; andd. inform IBM or your reseller of changes in a Machine’s location.IBM is responsible for loss of, or damage to, your Machine while it is 1) inIBM’s possession or 2) in transit in those cases where IBM is responsible forthe transportation charges.Neither IBM nor your reseller is responsible for any of your confidential,proprietary or personal information contained in a Machine which you returnto IBM or your reseller for any reason. You should remove all suchinformation from the Machine prior to its return.Limitation of LiabilityCircumstances may arise where, because of a default on IBM’s part or otherliability, you are entitled to recover damages from IBM. In each such instance,regardless of the basis on which you are entitled to claim damages from IBM(including fundamental breach, negligence, misrepresentation, or othercontract or tort claim), except for any liability that cannot be waived orlimited by applicable laws, IBM is liable for no more than1. damages for bodily injury (including death) and damage to real propertyand tangible personal property; and2. the amount of any other actual direct damages, up to the charges (ifrecurring, 12 months’charges apply) for the Machine that is subject of theclaim. For purposes of this item, the term “Machine”includes MachineCode and Licensed Internal Code.This limit also applies to IBM’s suppliers and your reseller. It is the maximumfor which IBM, its suppliers, and your reseller are collectively responsible.UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THEFOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FORDAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTEDABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANYECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSTAppendix C. Warranty information 53
SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER ISINFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOTALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL ORCONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OREXCLUSION MAY NOT APPLY TO YOU.Governing LawBoth you and IBM consent to the application of the laws of the country inwhich you acquired the Machine to govern, interpret, and enforce all of yourand IBM’s rights, duties, and obligations arising from, or relating in anymanner to, the subject matter of this Agreement, without regard to conflict oflaw principles.Part 2 - Country-unique TermsAMERICASBRAZILGoverning Law: The following is added after the first sentence:Any litigation arising from this Agreement will be settled exclusively by thecourt of Rio de Janeiro.NORTH AMERICAWarranty Service: The following is added to this Section:To obtain warranty service from IBM in Canada or the United States, call1-800-IBM-SERV (426-7378).CANADAGoverning Law: The following replaces “laws of the country in which you acquiredthe Machine” in the first sentence:laws in the Province of Ontario.UNITED STATESGoverning Law: The following replaces “laws of the country in which you acquiredthe Machine” in the first sentence:laws of the State of New York.ASIA PACIFICAUSTRALIAThe IBM Warranty for Machines: The following paragraph is added to thisSection:54 ThinkPad®X30 Series Service and Troubleshooting Guide
The warranties specified in this Section are in addition to any rights you mayhave under the Trade Practices Act 1974 or other similar legislation and areonly limited to the extent permitted by the applicable legislation.Limitation of Liability: The following is added to this Section:Where IBM is in breach of a condition or warranty implied by the TradePractices Act 1974 or other similar legislation, IBM’s liability is limited to therepair or replacement of the goods or the supply of equivalent goods. Wherethat condition or warranty relates to right to sell, quiet possession or cleartitle, or the goods are of a kind ordinarily acquired for personal, domestic orhousehold use or consumption, then none of the limitations in this paragraphapply.Governing Law: The following replaces “laws of the country in which you acquiredthe Machine”in the first sentence:laws of the State or Territory.CAMBODIA, LAOS, AND VIETNAMGoverning Law: The following replaces “laws of the country in which you acquiredthe Machine”in the first sentence:laws of the State of New York.The following is added to this Section:Disputes and differences arising out of or in connection with this Agreementshall be finally settled by arbitration which shall be held in Singapore inaccordance with the rules of the International Chamber of Commerce (ICC).The arbitrator or arbitrators designated in conformity with those rules shallhave the power to rule on their own competence and on the validity of theAgreement to submit to arbitration. The arbitration award shall be final andbinding for the parties without appeal and the arbitral award shall be inwriting and set forth the findings of fact and the conclusions of law.All proceedings shall be conducted, including all documents presented insuch proceedings, in the English language. The number of arbitrators shall bethree, with each side to the dispute being entitled to appoint one arbitrator.The two arbitrators appointed by the parties shall appoint a third arbitratorbefore proceeding upon the reference. The third arbitrator shall act aschairman of the proceedings. Vacancies in the post of chairman shall be filledby the president of the ICC. Other vacancies shall be filled by the respectivenominating party. Proceedings shall continue from the stage they were atwhen the vacancy occurred.Appendix C. Warranty information 55
If one of the parties refuses or otherwise fails to appoint an arbitrator within30 days of the date the other party appoints its, the first appointed arbitratorshall be the sole arbitrator, provided that the arbitrator was validly andproperly appointed.The English language version of this Agreement prevails over any otherlanguage version.HONG KONG AND MACAUGoverning Law: The following replaces “laws of the country in which you acquiredthe Machine”in the first sentence:laws of Hong Kong Special Administrative Region.INDIALimitation of Liability: The following replaces items 1 and 2 of this Section:1. liability for bodily injury (including death) or damage to real property andtangible personal property will be limited to that caused by IBM’snegligence;2. as to any other actual damage arising in any situation involvingnonperformance by IBM pursuant to, or in any way related to the subjectof this Statement of Limited Warranty, IBM’s liability will be limited to thecharge paid by you for the individual Machine that is the subject of theclaim.JAPANGoverning Law: The following sentence is added to this Section:Any doubts concerning this Agreement will be initially resolved between usin good faith and in accordance with the principle of mutual trust.NEW ZEALANDThe IBM Warranty for Machines: The following paragraph is added to thisSection:The warranties specified in this Section are in addition to any rights you mayhave under the Consumer Guarantees Act 1993 or other legislation whichcannot be excluded or limited. The Consumer Guarantees Act 1993 will notapply in respect of any goods which IBM provides, if you require the goodsfor the purposes of a business as defined in that Act.56 ThinkPad®X30 Series Service and Troubleshooting Guide
Limitation of Liability: The following is added to this Section:Where Machines are not acquired for the purposes of a business as defined inthe Consumer Guarantees Act 1993, the limitations in this Section are subjectto the limitations in that Act.PEOPLE’S REPUBLIC OF CHINA (PRC)Governing Law: The following replaces this Section:Both you and IBM consent to the application of the laws of the State of NewYork (except when local law requires otherwise) to govern, interpret, andenforce all your and IBM’s rights, duties, and obligations arising from, orrelating in any manner to, the subject matter of this Agreement, withoutregard to conflict of law principles.Any disputes arising from or in connection with this Agreement will first beresolved by friendly negotiations, failing which either of us has the right tosubmit the dispute to the China International Economic and Trade ArbitrationCommission in Beijing, the PRC, for arbitration in accordance with itsarbitration rules in force at the time. The arbitration tribunal will consist ofthree arbitrators. The language to be used therein will be English and Chinese.An arbitral award will be final and binding on all the parties, and will beenforceable under the Convention on the Recognition and Enforcement ofForeign Arbitral Awards (1958).The arbitration fee will be borne by the losing party unless otherwisedetermined by the arbitral award.During the course of arbitration, this Agreement will continue to beperformed except for the part which the parties are disputing and which isundergoing arbitration.EUROPE, MIDDLE EAST, AFRICA (EMEA)THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:The terms of this Statement of Limited Warranty apply to Machines purchasedfrom IBM or an IBM reseller.Warranty Service:If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia,Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania,Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland orUnited Kingdom, you may obtain warranty service for that Machine in any ofthose countries from either (1) an IBM reseller approved to perform warrantyservice or (2) from IBM. If you purchase an IBM Personal Computer Machinein Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia,Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic ofAppendix C. Warranty information 57
Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova,Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you mayobtain warranty service for that Machine in any of those countries from either(1) an IBM reseller approved to perform warranty service or (2) from IBM.If you purchase an IBM Machine in a Middle Eastern or African country, youmay obtain warranty service for that Machine from the IBM entity within thecountry of purchase, if that IBM entity provides warranty service in thatcountry, or from an IBM reseller, approved by IBM to perform warrantyservice on that Machine in that country. Warranty service in Africa is availablewithin 50 kilometers of an IBM authorized service provider. You areresponsible for transportation costs for Machines located outside 50 kilometersof an IBM authorized service provider.Governing Law:The applicable laws that govern, interpret and enforce rights, duties, andobligations of each of us arising from, or relating in any manner to, thesubject matter of this Statement, without regard to conflict of laws principles,as well as Country-unique terms and competent court for this Statement arethose of the country in which the warranty service is being provided, exceptthat in 1) Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, FormerYugoslav Republic of Macedonia, Romania, Slovakia, Slovenia, Armenia,Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia,Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of Austria apply;2) Estonia, Latvia, and Lithuania, the laws of Finland apply; 3) Algeria, Benin,Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo,Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon,Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania,Morocco, Niger, Senegal, Togo, and Tunisia, this Agreement will be construedand the legal relations between the parties will be determined in accordancewith the French laws and all disputes arising out of this Agreement or relatedto its violation or execution, including summary proceedings, will be settledexclusively by the Commercial Court of Paris; 4) Angola, Bahrain, Botswana,Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia,Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, SaoTome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United ArabEmirates, United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe,this Agreement will be governed by English Law and disputes relating to itwill be submitted to the exclusive jurisdiction of the English courts; and 5) inGreece, Israel, Italy, Portugal, and Spain any legal claim arising out of thisStatement will be brought before, and finally settled by, the competent courtof Athens, Tel Aviv, Milan, Lisbon, and Madrid, respectively.THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:AUSTRIA AND GERMANY58 ThinkPad®X30 Series Service and Troubleshooting Guide
The IBM Warranty for Machines: The following replaces the first sentence of thefirst paragraph of this Section:The warranty for an IBM Machine covers the functionality of the Machine forits normal use and the Machine’s conformity to its Specifications.The following paragraphs are added to this Section:The minimum warranty period for Machines is six months. In case IBM oryour reseller is unable to repair an IBM Machine, you can alternatively ask fora partial refund as far as justified by the reduced value of the unrepairedMachine or ask for a cancellation of the respective agreement for suchMachine and get your money refunded.Extent of Warranty: The second paragraph does not apply.Warranty Service: The following is added to this Section:During the warranty period, transportation for delivery of the failing Machineto IBM will be at IBM’s expense.Limitation of Liability: The following paragraph is added to this Section:The limitations and exclusions specified in the Statement of Limited Warrantywill not apply to damages caused by IBM with fraud or gross negligence andfor express warranty.The following sentence is added to the end of item 2:IBM’s liability under this item is limited to the violation of essentialcontractual terms in cases of ordinary negligence.EGYPTLimitation of Liability: The following replaces item 2 in this Section:as to any other actual direct damages, IBM’s liability will be limited to thetotal amount you paid for the Machine that is the subject of the claim. Forpurposes of this item, the term “Machine”includes Machine Code andLicensed Internal Code.Applicability of suppliers and resellers (unchanged).FRANCELimitation of Liability: The following replaces the second sentence of the firstparagraph of this Section:In such instances, regardless of the basis on which you are entitled to claimdamages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).IRELANDAppendix C. Warranty information 59
Extent of Warranty: The following is added to this Section:Except as expressly provided in these terms and conditions, all statutoryconditions, including all warranties implied, but without prejudice to thegenerality of the foregoing all warranties implied by the Sale of Goods Act1893 or the Sale of Goods and Supply of Services Act 1980 are herebyexcluded.Limitation of Liability: The following replaces items one and two of the firstparagraph of this Section:1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence; and2. the amount of any other actual direct damages, up to 125 percent of thecharges (if recurring, the 12 months’charges apply) for the Machine that isthe subject of the claim or which otherwise gives rise to the claim.Applicability of suppliers and resellers (unchanged).The following paragraph is added at the end of this Section:IBM’s entire liability and your sole remedy, whether in contract or in tort, inrespect of any default shall be limited to damages.ITALYLimitation of Liability: The following replaces the second sentence in the firstparagraph:In each such instance unless otherwise provided by mandatory law, IBM isliable for no more than:1. (unchanged)2. as to any other actual damage arising in all situations involvingnonperformance by IBM pursuant to, or in any way related to the subjectmatter of this Statement of Warranty, IBM’s liability, will be limited to thetotal amount you paid for the Machine that is the subject of the claim.Applicability of suppliers and resellers (unchanged).The following replaces the third paragraph of this Section:Unless otherwise provided by mandatory law, IBM and your reseller are notliable for any of the following: (items 1 and 2 unchanged) 3) indirect damages,even if IBM or your reseller is informed of their possibility.SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILANDLimitation of Liability: The following is added to this Section:IBM’s entire liability to you for actual damages arising in all situationsinvolving nonperformance by IBM in respect of the subject matter of this60 ThinkPad®X30 Series Service and Troubleshooting Guide
Statement of Warranty will be limited to the charge paid by you for theindividual Machine that is the subject of your claim from IBM.UNITED KINGDOMLimitation of Liability: The following replaces items 1 and 2 of the first paragraphof this Section:1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence;2. the amount of any other actual direct damages or loss, up to 125 percentof the charges (if recurring, the 12 months’charges apply) for the Machinethat is the subject of the claim or which otherwise gives rise to the claim;The following item is added to this paragraph:3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act1979 or Section 2 of the Supply of Goods and Services Act 1982.Applicability of suppliers and resellers (unchanged).The following is added to the end of this Section:IBM’s entire liability and your sole remedy, whether in contract or in tort, inrespect of any default shall be limited to damages.Appendix C. Warranty information 61
62 ThinkPad®X30 Series Service and Troubleshooting Guide
Appendix D. NoticesThis publication was developed for products and services offered in theU.S.A.IBM may not offer the products, services, or features discussed in thisdocument in other countries. Consult your local IBM representative forinformation on the products and services currently available in your area. Anyreference to an IBM product, program, or service is not intended to state orimply that only that IBM product, program, or service may be used. Anyfunctionally equivalent product, program, or service that does not infringeany IBM intellectual property right may be used instead. However, it is theuser’s responsibility to evaluate and verify the operation of any non-IBMproduct, program, or service.IBM may have patents or pending patent applications covering subject matterdescribed in this document. The furnishing of this document does not giveyou any license to these patents. You can send license inquiries, in writing, to:IBM Director of LicensingIBM CorporationNorth Castle DriveArmonk, NY 10504-1785U.S.A.Processing date dataThis IBM hardware product and IBM software products that might bepackaged with it have been designed, when used in accordance with theirassociated documentation, to process date data correctly within and betweenthe 20th and 21st centuries, provided all other products (for example,software, hardware, and firmware) used with these products properlyexchange accurate date data with them.IBM cannot take responsibility for the date data processing capabilities ofnon-IBM products, even if those products are preinstalled or otherwisedistributed by IBM. You should contact the vendors responsible for thoseproducts directly to determine the capabilities of their products and updatethem if needed. This IBM hardware product cannot prevent errors that mightoccur if software, upgrades, or peripheral devices you use or exchange datawith do not process date data correctly.The foregoing is a Year 2000 Readiness Disclosure.© Copyright IBM Corp. 2002 63
References to the Web site addressesAny references in this publication to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of thoseWeb sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites is at your own risk.Electronic emission noticesFederal Communications Commission (FCC) StatementThinkPad X30, machine type 2672 or 2673This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of the FCC Rules. These limits aredesigned to provide reasonable protection against harmful interference in aresidential installation. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with theinstructions, may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in a particularinstallation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment offand on, the user is encouraged to try to correct the interference by one ormore of the following measures:vReorient or relocate the receiving antenna.vIncrease the separation between the equipment and receiver.vConnect the equipment into an outlet on a circuit different from that towhich the receiver is connected.vConsult an IBM authorized dealer or service representative for help.Properly shielded and grounded cables and connectors must be used in orderto meet FCC emission limits. Proper cables and connectors are available fromIBM authorized dealers. IBM is not responsible for any radio or televisioninterference caused by using other than recommended cables and connectorsor by unauthorized changes or modifications to this equipment. Unauthorizedchanges or modifications could void the user’s authority to operate theequipment.This device complies with Part 15 of the FCC Rules. Operation is subject tothe following two conditions: (1) this device may not cause harmfulinterference, and (2) this device must accept any interference received,including interference that may cause undesired operation.Responsible Party:64 ThinkPad®X30 Series Service and Troubleshooting Guide
International Business Machines CorporationNew Orchard RoadArmonk, NY 10504Telephone 1-919-543-2193Industry Canada Class B Emission Compliance StatementThis Class B digital apparatus complies with Canadian ICES-003.Avis de conformité à la réglementation d’Industrie CanadaCet appareil numérique de la classe B est conform àla norme NMB-003 duCanada.European Community Directive Conformance StatementThis product is in conformity with the protection requirements of EU CouncilDirective 89/336/EEC on the approximation of the laws of the Member Statesrelating to electro-magnetic compatibility. IBM cannot accept responsibility forany failure to satisfy the protection requirements resulting from anon-recommended modification of the product, including the fitting ofnon-IBM option cards.This product satisfies the Class B limits of EN 55022.Telecommunication noticesFederal Communications Commission (FCC) and Telephone CompanyRequirements (Part 68 of the FCC Rules)1. The Telephone Consumer Protection Act of 1991 makes it unlawful for anyperson to use a computer or other electronic device to send any messagevia a telephone fax machine unless such message clearly contains in amargin at the top or bottom of each transmitted page or on the first pageof the transmission, the date and time it is sent, and an identification ofthe business or other entity, or other individual sending the message andthe telephone number of the sending machine or such business, otherentity, or individual.In order to program this information into your computer, you should besure to follow the installation instructions for your fax software package.2. The built-in modem is built into the ThinkPad computer. It complies withPart 68 of the FCC Rules. A label is affixed to the bottom of the computerthat contains, among other things, the FCC registration number, USOC,Appendix D. Notices 65
and Ringer Equivalency Number (REN) for this equipment. If thesenumbers are requested, look at the label and provide this information toyour telephone company.3. The REN is useful to determine the quantity of devices you may connectto your telephone line and still have those devices ring when your numberis called. In most, but not all, areas, the sum of the RENs of all devicesshould not exceed five (5.0). To be certain of the number of devices youmay connect to your line, as determined by the REN (REN:0.7), youshould call your local telephone company to determine the maximum RENfor your calling area.4. If the built-in modem causes harm to the telephone network, the telephonecompany may discontinue your service temporarily. If possible, they willnotify you in advance. But, if advance notice isn’t practical, you will benotified as soon as possible. You will be advised of your right to file acomplaint with the FCC.5. Your telephone company may make changes in its facilities, equipment,operations, or procedures that could affect the proper operation of yourequipment. If they do, you will be given advance notice so as to give youan opportunity to maintain uninterrupted service.6. If you experience trouble with this built-in modem, contact your IBMAuthorized Seller, or the IBM Corporation, 500 Columbus Avenue,Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information.The telephone company may ask you to disconnect this equipment fromthe network until the problem has been corrected, or until you are sure theequipment is not malfunctioning.7. No customer repairs are possible to the modem. If you experience troublewith this equipment, contact your Authorized Seller or the IBMCorporation for information.8. The modem may not be used on coin service provided by the telephonecompany. Connection to party lines is subject to state tariffs. Contact yourstate public utility commission or corporation commission for information.9. When ordering network interface (NI) service from the Local ExchangeCarrier, specify service arrangement USOC RJ11C.Fax BrandingThe Telephone Consumer Protection Act of 1991 makes it unlawful for anyperson to use a computer or other electronic device, including fax machines,to send any message unless such message clearly contains in a margin at thetop of or bottom of each transmitted page or on the first page of thetransmission, the date and time it is sent and an identification of the businessor other entity, or other individual sending the message and the telephonenumber of the sending machine or such business, other entity, or individual.(The telephone number provided may not be a 900 number or any othernumber for which charges exceed local or long-distance transmission charges.)66 ThinkPad®X30 Series Service and Troubleshooting Guide
Industry Canada requirementsNoticeThe Industry Canada label identifies certified equipment. This certificationmeans that the equipment meets certain telecommunications networksprotective, operational, and safety requirements. The Department does notguarantee the equipment will operate to the user’s satisfaction.Before installing this equipment, users should ensure that it is permissible tobe connected to the facilities of the local telecommunications company. Theequipment must also be installed using an acceptable method ofcommunication. In some cases, the company’s inside wiring associated with asingle line individual service may be extended by means of a certifiedconnector assembly (telephone extension cord). The customer should be awarethat compliance with the above conditions may not prevent degradation ofservice in some situations.Repairs to certified equipment should be made by an authorized Canadianmaintenance facility designated by the supplier. Any repairs of alterationsmade by the user to this equipment, or equipment malfunctions, may give thetelecommunications company cause to request the user to disconnect theequipment.Users should ensure for their own protection that the electrical groundconnections of the power utility, telephone lines and internal metallic waterpipe system, if present, are connected together. This precaution may beparticularly important in rural areas.CautionUsers should not attempt to make such connections themselves, but shouldcontact the appropriate electric inspection authority, or electrician, asappropriate.The Ringer Equivalent Number (REN:0.3) assigned to each terminal deviceprovides an indication of the maximum number of terminals allowed to beconnected to a telephone interface. The termination on an interface mayconsist of any combination of devices subject only to the requirement that thesum of the Ringer Equivalence Number of all the devices does not exceed 5.AvisL’étiquette du ministère de l’Industrie Canada identifie le matériel homologué.Cette étiquette certifie que le matériel est conforme àcertaines normes deprotection, d’exploitation et de sécuritédes réseaux de télécommunications. LeMinistère n’assure toutefois pas que le matériel fonctionnera àla satisfactionde l’utilisateur.Appendix D. Notices 67
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de leraccorder aux installations de l’entreprise locale de télécommunication. Lematériel doit également être installéen suivant une méthode acceptéederaccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pourun service individuel àligne unique peuvent être prolongés au moyen d’undispositif homologuéde raccordement (cordon prolongateur téléphoniqueinterne). L’abonnéne doit pas oublier qu’il est possible que la conformitéauxconditions énoncées ci-dessus n’empechent pas la dégradation du service danscertaines situations. Actuellement, les entreprises de télécommunication nepermettent pas que l’on raccorde leur matériel àdes jacks d’abonné, sauf dansles cas précis prévus par les tarifs paticuliers de ces entreprises.Les réparations de matériel homologuédoivent être effectuées par un centred’entretien canadien autorisédésignépar le fournisseur. La compagnie detélécommunications peut demander àl’utilisateur de débrancher un appareil àla suite de réparations ou de modifications effectuées par l’utilisateur ou àcause de mauvais fonctionnement.Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de miseàla terre de la source d’énergie électrique, des lignes téléphoniques et descanalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cetteprécaution est particulièrement importante dans les régions rurales.AvertissementL’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doitavoir recours àun service d’inspection des installations électriques, ou àélectricien, selon le cas.L’indice de charge (IC) assignéàchaque dispositif terminal indique (REN:0.3),pour éviter toute surcharge, le pourcentage de la charge totale qui peut êtreraccordéeàun circuit téléphonique boucléutilisépar ce dispositif. Laterminaison du circuit bouclépeut être constituéeden’importe quellecombinaison de dispositifs, pourvu que la somme des indices de charge del’ensemble des dispositifs ne dépasse pas 5.Notice for AustraliaThe following notice applies when using the telephony functions:WARNING: FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH ATELECOMMUNICATIONS COMPLIANCE LABEL. THIS INCLUDES CUSTOMEREQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED.68 ThinkPad®X30 Series Service and Troubleshooting Guide
Notice for New ZealandFor the modem with approval number PTC 211/00/2061. The grant of a Telepermit for any item of terminal equipment indicatesonly that Telecom has accepted that the item complies with minimumconditions for connection to its network. It indicates no endorsement ofthe product by Telecom, nor does it provide any sort of warranty. Aboveall, it provides no assurance that any item will work correctly in allrespects with another item of Telepermitted equipment of a different makeor model, nor does it imply that any product is compatible with all ofTelecom’s network services.2. This equipment is not capable under all operation conditions of correctoperation at the higher speeds for which it is designed. The 33.6 kbit/sand 56 kbit/s connections are likely to be restricted to lower bit rateswhen connected to some PSTN implementations. Telecom will accept noresponsibility should difficulties arise in such circumstances.3. This equipment may not provide for the effective hand-over of a call toanother device connected to the same line.4. Under power failure conditions, this telephone may not operate. Pleaseensure that a separate telephone, not dependent on local power isavailable for emergency use.5. Some parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. The associated equipment shall be set to operate within thefollowing limits for compliance with Telecom’s specifications:vThere shall be no more than 10 call attempts to the same number withinany 30-minute period for any single manual call initiation.vThe equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next attemptto the same number.6. Some parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. In order to operate within the limits for compliance with Telecom’sspecifications, the associated equipment shall be set to ensure thatautomatic calls to different numbers are spaced such that there is no lessthan 5 seconds between the end of one call attempt and the beginning ofanother.7. This equipment shall not be set up to make automatic calls to Telecom’s’111’emergency service.8. Some parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. In order to operate within the limits for compliance with Telecom’sspecifications, the associated equipment shall be set to ensure that calls areanswered between 3 and 30 seconds of receipt of ringing.Appendix D. Notices 69
For the modem with approval number PTC 211/01/004The grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model, nor does it implythat any product is compatible with all of Telecom’s network services.Some parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. The associated equipment shall be set to operate within the followinglimits for compliance with Telecom’s Specification:vThere shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation, andvThe equipment shall go offline for a period of not less than 30 secondsbetween the end of one call attempt and the beginning of the next attempt.Where automatic calls are made to different numbers, the equipment shallgo offline for a period of not less than 5 seconds between the end of onecall attempt and the beginning of the next attempt.vWhen used in the automatic answer mode, the equipment shall be set toanswer within 3 to 30 seconds of the receipt of ringing.This equipment shall not be set-up to make automatic calls to the Telecom 111emergency service.For the modem with approval number PTC 211/99/255Not all phones connected to the phone port will respond to incoming ringing.Do not report this as a fault unless the same phone will not respond toringing when connected to a standard phone socket.This equipment shall not be set up to make automatic calls to the Telecom 111Emergency Services.The grant of a Telepermit for a device in no way indicates Telecom acceptanceof responsibility for the correct operation of that device under all operatingconditions. In particular, higher speeds at which this modem is capable ofoperating depend on a specific network implementation which is only one ofmany ways of delivering high quality voice telephony to customers. Failure tooperate should not be reported as a fault to Telecom.In addition to satisfactory line conditions a modem can only work properly if:it is compatible with the modem at the other end of the call and,70 ThinkPad®X30 Series Service and Troubleshooting Guide
the application using the modem is compatible with the application at theother end of the call - e.g. accessing the Internet requires suitable softwarein addition to a modem.This equipment should not be used in a manner which could constitute anuisance to other Telecom customers.Some parameters required for compliance with Telecom’s PTC Specificationsare dependent on the equipment (PC) associated with this modem. Theassociated equipment shall be set up to operate within the following limits forcompliance with Telecom specifications:There shall be no more than 10 call attempts to the same number withinany 30 minute period for a single manual call initiation.The equipment shall go back on-hook for a period of not less than 30seconds between the end of one call attempt and the beginning of the next.Automatic calls to different numbers shall be not less than 5 seconds apart.When used in the Auto-Answer mode, the S0 register must be set with avalue between 2 and 5. This ensures:A person calling your modem will hear a short burst of ringing before themodem answers. This confirms that the call has been successfully switchedthrough the network.Caller identification information (which occurs between the first andsecond ring cadence) is not destroyed.This equipment does not meet Telecom’s impedance requirements.Performance limitations may occur when used in conjunction with some partsof the network. Telecom will accept no responsibility should difficulties arisein such circumstances.The code for Call Waiting disable is *52 on the Telecom New Zealandtelephone network.For the modem with approval number PTC 211/99/020vThe grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model, nor does it implythat any product is compatible with all of Telecom’s network services.vThis equipment is not capable, under all operating conditions, of correctoperation at the higher speeds for which it is designed. Telecom will acceptno responsibility if difficulties arise in such circumstances.Appendix D. Notices 71
vThis device is equipped with pulse dialling, whereas the Telecom standardis DTMF tone dialing. There is no guarantee that Telecom lines will alwayscontinue to support pulse dialling.vUse of pulse dialling, when this equipment is connected to the same line asother equipment, may give rise to bell tinkle or noise and may also cause afalse answer condition. If such problems occur, the user should NOTcontact the Telecom Faults Service.vThis equipment shall not be set to make automatic calls to the Telecom 111Emergency Service.vThis equipment might not provide for the effective hand-over of a call toanother device connected to the same line.vThis equipment must not be used under any circumstances that mightconstitute a nuisance to other Telecom customers.vSome parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the software. In order to operate within thelimits for compliance with Telecom’s specifications, the software shall be setto ensure that calls are answered between 3 and 30 seconds of receipt ofringing.vAll persons using this device for recording telephone conversations shallcomply with New Zealand law. This requires that at least one party to theconversation is to be aware that it is being recorded. In addition, thePrinciples enumerated in the Privacy Act 1993 shall be complied with inrespect to the nature of the personal information collected, the purpose forits collection, how it is to be used, and what it disclosed to any other party.For the modem with approval number PTC 211/01/050The grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model, nor does it implythat any product is compatible with all of Telecom’s network services.This equipment is not capable, under all operating conditions, of correctoperation at the higher speeds for which it is designed. Telecom will accept noresponsibility should difficulties arise in such circumstances.If a charge for local calls is unacceptable, the ’Dial’button should not be usedfor local calls. Only the seven digits of your local number should be dialledfrom your modem. Do not dial the area code digit or ’0’prefix.This equipment should not be used under any circumstances that mayconstitute a nuisance to other Telecom customers.72 ThinkPad®X30 Series Service and Troubleshooting Guide
Some parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. The associated equipment shall be set to operate within the followinglimits for compliance with Telecom’s specifications:Automatic re-attempts to the same numberThere shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation, andThe equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next call attempt.Automatic calls to different numbersAutomatic calls to different numbers shall be spaced such that there is noless than 5 seconds between the end of one call attempt and the beginningof another.Call answeringThe associated equipment shall be set to ensure that calls are answeredbetween 3 and 30 seconds of receipt of ringing.For modem with approval number PTC 211/01/134The grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with the minimumconditions for connection to its network. It indicates no endorsement of theproduct by Telecom, nor does it provide any sort of warranty. Above all, itprovides no assurance that any item will work correctly in all respects withanother item of Telepermitted equipment of a different make or model, nordoes it imply that any product is compatible with all of Telecom’s networkservices.This equipment is not capable under all operating conditions of correctoperation at the higher speed which it is designed. 33.6 kbit/s and 56 kbit/sconnections are likely to be restricted to lower bit rates when connected tosome PSTN implementations. Telecom will accept no responsibility shoulddifficulties arise in such circumstances.This equipment shall not be used in any manner which could constitute anuisance to other Telecom customers.Some parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thismodem. The associated equipment shall be set to operate within the followinglimits for compliance with Telecom’s specification:-1. For automatically initiated calls to the same numberAppendix D. Notices 73
a. There shall be no more than 10 call attempts to the same numberwithin any 30 minute period for a single manual call initiation, andb. The equipment shall go on-hook for a period of not less than 30seconds between the end of one attempt and the beginning of the nextattempt.2. For automatically initiated calls to different numbersThe equipment shall go on-hook for a period of not less than 5 secondsbetween the end of one attempt and the beginning of the next attempt.3. Auto-answering incoming callsIncoming calls shall be answered between 3 and 30 seconds of receipt ofringing.74 ThinkPad®X30 Series Service and Troubleshooting Guide
Notice for European Union countriesHereby Ambit declares that this “J07M058”modem is in conformity with theessential requirements and other relevant provisions of Directive 1999/5/EC.Appendix D. Notices 75
Product notice requirementsThe following notice applies to machines equipped with both a DVD and aTV-out function:This product incorporates copyright protection technology that is protected bymethod claims of certain U.S. patents and other intellectual property rights owned byMacrovision Corporation and other rights owners. Use of this copyright protectiontechnology must be authorized by Macrovision Corporation and is intended for homeand other limited viewing use only, unless otherwise authorized by MacrovisionCorporation. Reverse engineering or disassembly is prohibited.TrademarksThe following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both:IBM ThinkPadHelpCenter TrackPointPS/2 UltrabayThinkLight UltraNavMicrosoft, Windows, and Windows NT are trademarks of MicrosoftCorporation in the United States and/or other countries.Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in theUnited States and/or other countries. (For a complete list of Intel trademarks,see www.intel.com/tradmarx.htm)Other company, product, or service names may be the trademarks or servicemarks of others.76 ThinkPad®X30 Series Service and Troubleshooting Guide
Appendix D. Notices 77
78 ThinkPad®X30 Series Service and Troubleshooting Guide
IndexAAccess ThinkPad vBbatteryproblems 23BIOS Setup 27Ccarrying the computer 6cleaning the computer 8computer display problems 21configurationsetup 27Eelectronic help verror messages 11errors without messages 14Ffax, help by 37Hhard diskproblems 24upgrading 30hibernation problems 18IIBM help vKkeyboard problems 16Oon-board help vPpassword problems 15PC-Doctor for Windows 10power switch problems 16problems, troubleshooting 11Rrecovering software 28Ssafety instruction 41standby problems 18storage device, upgrading 30Ttelephone, help by 37testing with PC-Doctor 10ThinkPad Assistant vTrackPoint problems 17UUltraNav problems 17WWeb, help by 36© Copyright IBM Corp. 2002 79
80 ThinkPad®X30 Series Service and Troubleshooting Guide
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