CANDO IDSCPRO AUTO DIAGNOSTIC SYSTEM User Manual Statement

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Document ID	4105882
Application ID	K0FN4KoqVHwVIBfjy3QEBg==
Document Description	Manual
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Permanent Confidential	No
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Document Type	User Manual
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Date Submitted	2018-12-14 00:00:00
Date Available	2018-12-14 00:00:00
Creation Date	2018-11-13 11:43:03
Document Lastmod	2018-11-13 11:43:03
Document Title	Statement
Document Creator	WPS Office
Document Author:	爱夫卡

CanDo C-Pro Diagnostic Tablet
Statement

This manual is designed for the use of CanDo C-Pro diagnostic tool and
cannot be copied or stored in any form (electronic, mechanical,
photocopying, recording or otherwise) without prior written permission

being secured by CanDo International, Inc.
This manual is intended for professional vehicle repair technicians and
provides the operation methods for using CANDO products. CanDo
International, Inc. accepts no responsibility for the consequences caused by

abusing the operation methods on other equipment.
CanDo International, Inc. shall not undertake any responsibility for
accidents caused by the user personally or other people, costs and
expenses due to equipment damages and equipment loss that are caused by
the user’s abuses, misuses, arbitrary changes, repairs, or operations of the
equipment not in accordance with the manual requirements. This manual is
written in accordance with the existing configuration and functions of the
product, it’s subject to change without notice if the product adds new

configuration and functions.
CanDo International, Inc. has registered the CANDO trademark in America.
The company declares that the ownership of the registered trademark,
service mark, domain name, logo, and company name in countries which
they have not yet been registered belongs to CanDo International, Inc.. The
other products and their company name trademarks mentioned in this
manual belong to the original registered company. The trademarks, service
marks, domain names, logos, and company names of CanDo International,
Inc. or other companies mentioned may not be used without prior written
permission of the owner.
Registered Trademark
CanDo International, Inc. has registered the trademark in America and
several countries overseas. The company declares that the ownership of the
CanDo C-Pro Diagnostic Tablet
registered trademark, service mark, domain name, logo, and company name in
countries which they have not yet been registered belongs to CanDo
International, Inc.. The other products and their company name trademarks
mentioned in this manual belong to the original registered company. The
trademarks, service marks, domain names, logos, and company names of CanDo
International, Inc. or other companies mentioned may not be used without
prior written permission of the owner.
CANDO Product Manual Instructions
Please read this manual carefully before using the CANDO product.

This manual is written in accordance with the existing configuration and
functions of product and it’s subject to change without notice if the
product adds new configuration and functions. The new version of the
manual can be downloaded from CANDO official website, please pay
attention to "Note", "Remark" and "Instruction" in the manual to make sure
the safe and correct use.
CanDo International, Inc.
Tel: 1-909-CanDo-11(226-3611)
Office: 138 E. Lemon Ave., Monrovia, CA 91016 USA
Website: www.candointl.com
CanDo C-Pro Diagnostic Tablet
Contents
STATEMENT..................................................................................................................1
CHAPTER I
PRODUCT INTRODUCTION..................................................................... 5
1.1
PRODUCT OVERVIEW....................................................................................5
1.2
PRODUCT FEATURES.....................................................................................5
1.3
SERVICE AND MAINTENANCE...................................................................... 6
1.3.1
STORAGE ENVIRONMENT..................................................................................6
1.3.2
HOST PROTECTION.......................................................................................... 7
1.3.3
SCREEN MAINTENANCE.................................................................................... 7
1.3.4
PRECAUTIONS................................................................................................ 7
1.4
AUTOMOBILE INSPECTION NOTES............................................................. 8
1.5
PRODUCT HELP..............................................................................................9
CHAPTER II
2.1
PRODUCT STRUCTURE.......................................................................10
HOST HARDWARE INSTRUCTION.............................................................10
2.1.1
HOST DIAGRAM........................................................................................... 10
CHAPTER III
VCI BOX STRUCTURE...........................................................................12
CHAPTER IV
OPERATION MANUAL........................................................................ 14
4.1
CONNECTION OF POWER SUPPLY & MAIN TESTING CABLE................ 14
4.1.1
HOST POWER SUPPLY....................................................................................14
4.1.2
WIRING METHOD.........................................................................................14
4.1.3
STARTUP AND SHUTDOWN..............................................................................15
4.2
START INTERFACE MENU........................................................................... 15
4.2.1
MAIN INTERFACE.......................................................................................... 16
4.2.2
VEHICLE DIAGNOSIS...................................................................................... 16
4.2.3
VCI CONNECTION.........................................................................................17
CanDo C-Pro Diagnostic Tablet
4.2.4
DATA MANAGEMENT.................................................................................... 18
4.2.5
REMOTE DIAGNOSIS...................................................................................... 19
4.2.6
UPDATE.......................................................................................................19
4.2.7
HELP.......................................................................................................... 20
4.2.8
SETUP......................................................................................................... 20
CHAPTER V
CHAPTER VI
UPGRADE.............................................................................................24
COMPLIANCE INFORMATION..................................................... 26
ANNEX: DIAGNOSTIC INTERFACE DEFINITION AND DESCRIPTION OF STANDARD
OBD-II........................................................................................................................ 28
CHAPTER VII
WARRANTY....................................................................................... 31
CanDo C-Pro Diagnostic Tablet
Chapter I
Product Introduction
1.1 Product Overview
CanDo C-Pro diagnostic tool is developed and promoted with emphasis by
CanDo International, Inc. Co., Ltd. Its comprehensive auto diagnosis equipment
on diesel electric control system detection are applicable to large, medium and
small repair enterprises, training institutions, automakers, maintenance station
and many more.
The product software configuration is all-round with complete vehicle
model data and materials. It fully meets the strict requirements in diagnosis of
customers. The software covers almost vehicle model data, and provides strong
repair material and help system that allows users to deal with problems in
practical work easily and quickly so as to improve work efficiency and technical
level.
The appearance design is luxury and comfortable with the large TFT touch
screen for operations.
Mode setup function for multi working conditions
satisfies the working demands in different circumstances. Adopting flexible
drive technology, CanDo C-Pro diagnostic tool with good scalability fully meets
requirements of various communication bus tests for current automobile
electronic control systems.
1.2 Product Features
All CanDo C-Pro diagnostic tool core hardware adopts the international
advanced modular design concept, with high speed and stabilization, accurate
data acquisition and other excellent performances. It also has the ability to
resist high and low temperature difference.
CanDo C-Pro diagnostic tool adopts the open structure design in the
program framework. Its independent operation system allows the system
software and diagnostic software to upgrade more conveniently.
CanDo C-Pro Diagnostic Tablet
Working power supply is from the automotive batteries, which is widely
adapted to the voltage changes between 9~27V. The internal power supply uses
the design of isolated power supply with the efficient protection of machine
from damages when automobile voltage is abnormal.
CanDo C-Pro diagnostic tool has good scalability and the communication
interface adopts the flexible drive circuit. It not only meets requirements of
tests for current automotive bus, but also satisfies bus automotive tests that
may appear in the future. It has built-in high/low speed CAN-BUS and satisfies
electronic systems which adopt bus with Can-Bus protocol, and it only needs
one diagnostic connector to perform the fault diagnosis on all automobiles that
are equipped with CAN-BUS. It also fully supports all OBD-II protocols.
With a USB port to connect the printer, CanDo C-Pro diagnostic tool host is
convenient for the maintenance staff to record data and save fault codes and
other important information during the automobile fault diagnosis.
The CanDo C-Pro diagnostic tool host screen is the general international
standard LCD TFT industrial touch screen. It has features such as the characters
are clear in the strong sunshine, the touch-keys are accurate, the interface is
broad and the screen’s compressive strength is high and many other advantages.
Its working stability is also advantageously guaranteed while using it in bad
environments.
The CanDo C-Pro diagnostic tool provides various versions and languages
in order to adapt to the use in different countries and districts.
1.3
Service and Maintenance
1.3.1
Storage Environment
1） Please store in a flat, dry place with suitable temperature when it’s not in
use.
2） Please do not put in direct sunlight or places near heating devices.
3） Please do not place in the range of the magnetic field.
4） Please do not put it in places with smoke, water or oil.
CanDo C-Pro Diagnostic Tablet
5） Please do not put it in places where is dusty, humid and high temperature
or easily to be shaken.
6） When the host is dirty, please turn off the power supply immediately, and
then wipe the housing case with a soft wet cloth.
7） Please regularly run the diagnostic tool host to protect it from damp when
it is not in use for extended periods.
1.3.2
Host Protection
1） Please handle the host with care as possible as you can to avoid impacts.
2） When connecting the test cable and the automobile for diagnosis, please
plug carefully. And tighten the fastening screw when it’s in use in order to
protect the interface from being damaged in the process of movement,
please first loosen the screw after use and then unplug the main testing
cable to avoid that the diagnosis interface gets damaged.
3） After using the instrument, put the test cable, connectors and other
accessories back to the assembly case to avoid missing.
1.3.3
Screen Maintenance
1） The screen surface will absorb dust due to the static electricity. It’s
recommended to purchase the LCD special cleaning cloth to clean the host
screen and wipe it gently.
2） Do not wipe the dust with your fingers to avoid leaving fingerprints. Do not
use chemical cleaners to wipe the screen.
3） Please do not place the product near electric equipment that generates
electromagnetic wave interferences so as not to affect the display.
4） Please do not expose the screen in direct sunshine or ultraviolet lighting for
long time so as not to affect the life of the screen.
1.3.4
Precautions
1） It’s prohibited to frequently turn on/off the host, suddenly turn off the
CanDo C-Pro Diagnostic Tablet
power supply, and to provide unstable power supply or artificial abnormal
power supply.
2） If it’s not in use, please unplug the power supply connector to protect the
electrical components from aging when electrifying for long time.
3） Avoid using this product in an environment with air which has volatile
alkali chemical, so as to avoid host hardware corrosion.
4） Never clean the product with chemical solvent reagents like banana water,
engine cleaning agents, gasoline etc.
5） Do not put anything on the screen. To avoid any damage, please don’t place
objects on the screen.
6） Periodically start the CanDo main unit if not operated for a long time in
order to avoid moisture accumulation.
1.4 Automobile Inspection Notes
Please perform operations according to automobile repair industry safety
rules. Special attention should be paid to influences and damages caused by
acid and alkali, poison gas, high pressure and other environmental factors.
There is sulfuric acid in the automobile battery. The sulfuric acid is
corrosive to the skin so please avoid direct contacts with the battery when
operating the product, especially do not splash it into eyes, and please keep
kindling materials far away.
There are various kinds of toxic compounds in the engine exhaust gas,
please do not breathe in the exhaust gas, please park the vehicle in
well-ventilated places during operations.
The temperature is relatively high when the engine drives, please do not
touch the water tank or exhaust pipe or other high-temperature components.
Please apply the handbrake before starting the engine, put the shift lever in
the neutral gear (manual transmission) or P gear position (automatic
transmission) to avoid traffic accidents when starting the engine.
Please apply the parking brake before performing the vehicle maintenance.
The transmission is engaged into the neutral gear or P gear and to lower the
CanDo C-Pro Diagnostic Tablet
driver’s side window glass.
If the engine can be started, please first warm up the vehicle to the normal
temperature (the water temperature is about 80 ℃ ), and turn off auxiliary
electronic equipments (e.g. A/C, light and audio).
Please find the diagnostic socket on the vehicle, check and confirm that the
diagnostic socket cable is in good condition, and then connect the host to
diagnose. Otherwise please do not perform the test in order to protect the host
from damages, or you can use the multimeter to measure the diagnostic socket
voltage if it is necessary.
1.5
Product Help
The CanDo C-Pro diagnostic tool maintenance is simple and convenient,
and support services go with the host. Our marketing networks all around the
country could provide the most convenient and fastest services in all aspects of
purchase, use, upgrade and maintenance.
CanDo International, Inc. also provides online help function for users. If you
want to learn our latest products or automobile diagnostic information, please
visit www.candointl.com for comprehensive and detailed help services.
CanDo C-Pro Diagnostic Tablet
Chapter II
Product Structure
2.1 Host Hardware Instruction
2.1.1
Host Diagram
No.
Name
Description
①
Optical sensor
External light intensity induction
②
Power light
Host parameter
Charging light
System
Android5.1 multiple task operating system
Touch screen
IPS
Processor
Touch screen
RAM
Connection
Cortex-A17 RK3288 Quad-core processor, 1.8GHz
Architecture processor
8” Resolution：800*1280
8 inch 5 point capacitance screen ， G+G ， hardness
above 7H，anti-scratch，TP thickness：1.1mm，COF
2GB RAM & 32GB ROM，support for 32GB TF memory
card
WiFi &Bluetooth 3.0+EDR
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CanDo C-Pro Diagnostic Tablet
Camera
Interface
Size
Rear 5 million pixels，Support auto focus
HDMI HD interface 、 USB2.0 、 TF Card slot, Power
interface
232mm*159mm*27mm
No.
Name
Description
○
External horn hole
Used for playing outside voice
④
⑤
⑥
⑦
⑧
Camera
Flashlight
DC Power port
TF Card slot
USB Type-C Interface
USB Interface
Used for taking pictures or recording videos
Used for providing light when light is weak
Used for tablet PC charging or power supply
Store TF card location
Used for connecting computer, using the tablet
as a USB stick
Used for connecting the plate with VCI or
connecting U disk
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CanDo C-Pro Diagnostic Tablet
⑨
⑩
HDMI Interface
Power switch
Standard HDMI interface ，used to connect the
HDTV output
Used for turning on and off tablets, or locking
screens
Chapter III VCI BOX Structure
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CanDo C-Pro Diagnostic Tablet
No.
①
②
Name
USB interface
Diagnostic light
Description
Connect to tablet PC or upgrade VCI box
Lights up when connected to vehicle
Lights up when connected to tablet PC
VCI Box Parameters
Item
Description
Communications
BT V.3.0 + EDR USB 2.0
Frequency
72MHz
Processor
Processor Model
Cortex-M3
STM32F103CBT6
Flash Memory
128KB
Wireless Frequency
2.4 GHz
RAM
Input Voltage Range
Supply Current
OperatingTemperature
Storage Temperature
Bluetooth
Microcontroller
20KB
8 V-36VDC
500 mA @ 12 VDC
0°C to 40°C (ambient)
-20°C to 70°C (ambient)
Supports Bluetooth 3.0, Bluetooth 4.0
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CanDo C-Pro Diagnostic Tablet
Chapter IV Operation Manual
CANDO series product operatios are similar. Here we take general version as an
example and the display content of the host in practical work shall prevail.
4.1 Connection of Power Supply & Main Testing Cable
4.1.1
Host Power Supply
There are 2 ways to connect supply power and the CANDO mait unit.
Connect the power adapter (power adapter)
Dock the CanDo main unit on docking station
4.1.2
Wiring Method
Selection of power supply:
If the diagnostic socket does not have power supply, please choose one power
supply connection method to provide power supply to the host.
If the diagnostic socket has power supply, connection to other power supply
cable is not necessary.
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CanDo C-Pro Diagnostic Tablet
Vehicle necessary conditions:
1.
2.
3.
4.
5.
Please confirm the diagnostic socket position and its shape, then check
whether it needs external power supply or not.
Please select corresponding connectors according to the vehicle models
and the shape of diagnostic sockets.
One end of the main testing cable is connected to the VCI and the other end
is connected to the diagnostic connector.
Please insert the diagnostic connector that has been connected to the main
testing cable into the vehicle diagnostic socket.
Turn on the machine，Please confirm the host is connected to the VCI.
Remark: The automobile diagnostic interface is standard OBD-II interface and
two ends of the main testing cable are separately connected to the OBD-II
connector and the auto diagnostic tool. The process is completed after inserting
the OBD-II connector into the automobile diagnostic socket, please identify it
according to the actual vehicle configuration because not all vehicles are
standard OBD-II connectors.
4.1.3
Startup and Shutdown
Startup: Connect the host and power supply by any method mentioned above,
and then gently click the power supply button. The host will be started.
Shutdown: After using the device, operate the touch screen and return to the
desktop, gently click the power button to turn off.
Remark: Generally it takes 5-7s to operate when users turn on or off the
machine. Pressing the power button for too long or with brute force would lead
to button failure.
4.2 Start Interface Menu
Power on the host (press for 5 seconds) through the power switch mentioned
above; then click the APP of C-Pro to enter the main interface:
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CanDo C-Pro Diagnostic Tablet
4.2.1
Main Interface
There are differences between models, software systems and menu in
CANDO series models. The actual configuration displayed in the product shall
prevail and this manual only takes some models as examples. The actual
interface shall prevail.
4.2.2
Vehicle Diagnosis
After connecting to the vehicle diagnostic port and selecting the model
series, appropriate models of testing can be selected. After entering the model,
read fault code, erase fault code, read data stream, actuation test and other
advanced functions can be performed.
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4.2.3
VCI Connection
1.[ Diagnostic connection method]-Bluetooth;
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2. [Diagnostic connection method]-USB;
4.2.4
Data Management
Data management: storage location for picture,video,model version,ect.,for
user’s reference.
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4.2.5
Remote Diagnosis
This function allows our technical staff to connect to your host through the
network remotely to help you diagnose the vehicle.
4.2.6
Update
When connected to the Internet via Wi-Fi to upgrade the diagnostic software to
improve the functions of the system.
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CanDo C-Pro Diagnostic Tablet
4.2.7
Help
Here we have built-in machine instructions for the user to access.
4.2.8
Setup
Set the system Language, Unit, Users, Activation, About table and other
functions.
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CanDo C-Pro Diagnostic Tablet
1．Language Settings
Our products support multiple languages. You can use the application to reflect
the languages you have purchased.
2. Unit
Set the live data unit in the diagnostic software. You can select Metric or English
as needed.
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CanDo C-Pro Diagnostic Tablet
3. Users
Set your personal information: name, phone, email, address, and so on.
4. Activation
After your purchase, you can permanently activate the product.
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CanDo C-Pro Diagnostic Tablet
5. About Table
This screen shows system information, activation status, storage status, etc.
6. System Settings
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Chapter V Upgrade
Customers who have purchased the CANDO product will need to regularly
upgrade it.
1.Click [Update].
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CanDo C-Pro Diagnostic Tablet
2. Check whether a new model version is available.
3. Click Update for the corresponding items.
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Chapter VI
FCC COMPLIANCE
Compliance Information
FCC ID: 2AKNY-IDSCPRO
FCC Statement
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
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CanDo C-Pro Diagnostic Tablet
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference;
(2) This device must accept any interference received, including interference
that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
SAR tests are conducted using
standard operating positions accepted by the FCC with the C-Pro transmitting
at its highest certified power level in all tested frequency bands, although the
SAR is determined at the highest certified power level, the actual SAR level of
the phone. While operating can be well below the maximum value, in general,
the closer you are to a Wireless base station antenna, the lower the power
output. Before a new model phone is a available for sale to the public, it must
be tested and certified to the FCC that it does not exceed the exposure limit
established by the FCC, Tests for each phone are performed in positions and
locations (e.g. at the ear and worn on the body)as required by the FCC.
For body worn operation, this model C-Pro has been tested and meets the FCC
RF exposure. Guidelines when used with an accessory designated for this
product or when used with an accessory that Contains no metal and that
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CanDo C-Pro Diagnostic Tablet
positions the handset a minimum of 0 mm from the body.
Non-compliance with the above restrictions may result in violation of RF
exposure guidelines.
Annex: Diagnostic Interface Definition and Description of Standard OBD-II
1. OBD-II General Introduction
OBD-II is the abbreviated name of ON-BOARD DIAGNOSTICS-II.The first
generation of diagnostic system is before 1993, and the diagnostic socket, fault
codes, diagnostic function of each manufacturer was all different, which caused
difficulties for repair personnel. American Society of Automotive Engineers
(SAE) developed a set of standards and this set of standards certified by the
"Environmental
Protection
Agency"
(EPA)
and
"California
Resources
Association" (CARB). This standard requires each manufacturer to provide
uniform diagnostic mode and sockets in accordance with standard OBD-II. Since
then diagnostic test can be performed on variable vehicles by one instrument.
OBD-II is a standard stipulated by California,cars from Europe, America, and
Japan should all comply with the standard. At present, mainland China and
Taiwan also adopted this standard. As a result of complying it, using
instruments is simplified for technician. We should understand the
characteristics of OBD-II in-depth. According to the development of automobile
communication, the world's most models are based on the OBD standards
currently
2. OBD-II Features
(1) Unified diagnostic socket shape is 16 PIN (needle), as shown below.
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CanDo C-Pro Diagnostic Tablet
(2) With a numerical analysis and data transmission function(DATA LINK
CONNECTOR-DLC).
(3) Unified fault codes and significance.
(4) With a driving recorder function.
(5) With a redisplay fault code memory function.
(6) Clear fault codes directly by the instrument function.
3. DLC (Data Transmission Connector) Diagnostic Socket Unified Standard
(1) DLC diagnostic socket unified as standard 16PIN, mounted in the cab,
under the driver side instrument panel.
(2) There are two standard DLC pins: ISO - European standard
（INTERNATIONAL STANDARDS ORGANIZATION 9141-2）, use 7#, 15# pin to
transfer data.
Each terminal function of OBD-II diagnostic blocks shown in Table 1.
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CanDo C-Pro Diagnostic Tablet
Table: OBD-II Terminal Function
Termi
nal
Function Description
Termi
nal
SAE J2411, GM single
wire CAN,
GM single line CAN-BUS
Function Description
when 7th pin is not
convenient to use, enable
*KWP1281 or KWP2000
Protocol diagnostic line (K
ISO11519-4 (Bus+)(SAE
10
CCD-BUS network cable
11
J1850),and 10th pin used
simultaneously
H line
Car body directly
12
grounding
13
Signal circuit grounding
ISO 15765-4, CAN-BUS
high speed diagnostic
14
protocol diagnostic line
15
line (CAN-H line)
KWP1281 or KWP2000
(K line)
16
Factory retained
line)
ISO 11519-4 (Bus-)(SAE
J1850)
CCD-BUS network cable L
line
Factory retained
Factory retained
ISO15765-4, CAN-BUS high
speed diagnostic line
(CAN-L line)
KWP1281 or KWP2000
protocol diagnostic line (L
line)
Connect battery “+” pole
For more product introduction and help, please visit CANDO official website
www.candointl.com.
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CanDo C-Pro Diagnostic Tablet
Chapter VII
Warranty
Dear CANDO users, welcome to choose CANDO products. In order to make
better use of the product, we recommend you to maintain your product and use
it according to the user manual each time. If requirements are met, the product
will serve you longer.
1. Under the premise that the following terms and conditions are met and
you have improved your real information via machine activation or user
registration, warranty services will be provided by CanDo International, Inc.
(hereinafter referred to as the " CANDO only") for a defective product material
or workmanship.
2. Confirm that you carefully read the product warranty terms, for CanDo
International, Inc. will regard you as accepted the terms of the warranty by
completing the information on CANDO official website.
3. Products must be purchased from reseller authorized by CanDo
International, Inc., if it is from irregular channels, buyers have to bear the cost
of product repair services.
4. The following are not covered by the warranty: Product manual, inside
and outside packaging, promotional gift items, printing supplies and other
consumable items.
5. Since the data of purchase (valid Proof-of-Purchase and warranty card),
you can choose to repair the product or replace it with same models if non
artificial damage of performance failure occurred in one month.
6. Any of the following cases, your product will not be able to enjoy free
warranty service.
1) Failure, defect or flaw that not belong to the quality of CanDo
International, Inc. products: including improper operations, crash, fall, self
disassembly, connection of improper accessories, damages owing to improper
transport or storage of the product, erosion and corrosion that caused by
infiltration of liquid or food.
2) The natural wear and tear of product: including but not limited to cover,
keypad, LCD touch screens and accessories.
3) Inconsistent of Product host serial number and warranty card product
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CanDo C-Pro Diagnostic Tablet
serial number, product quality inspection tag or barcode removed, altered or
damaged.
4) Maintenance and modification without the approval of CanDo
International, Inc..
7. The product quality problem or failure occurred within the warranty
period, you can take the following measures.
1) You can perform self-test for the product according to products help
information. If there are no hardware quality problems, try to upgrade the
product program.
2) You can dial CanDo International, Inc. to obtain the correct service
information. This includes obtaining an RMA# (Return Materials Authorization)
prior to sending the unit in for repairs. Product received without an RMA# will
be rejected.
3) After obtaining the company's effective reply, the product must mailed to
our designated address (see full address on the official website of CanDo
International, Inc.) for repair and maintenance, otherwise your product can not
receive timely repair and maintenance. And you have to take the lose of your
product. Please make sure to mark the outside of the box with the RMA#
provided.
8. During the process of warranty service, you will bear the costs associated
with delivery or maile to CanDo International, Inc., including product packaging,
transportation, insurance and other expenses.
9. Enjoying your free warranty service under this warrant clause is the only
measure for the losses due to product defect within the product warranty
period. CanDo International, Inc. shall assume no responsibility for your direct
or indirect loss.
10. All warranty information, product features and specification changes
will be posted on CanDo International, Inc. latest promotional materials and
web site without further notice.
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C-
C-
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