Cabco Group KID-KART1 SHOPPING TROLLEY TRANSMITTER User Manual SERVICE MANUAL
Cabco Group SHOPPING TROLLEY TRANSMITTER SERVICE MANUAL
USERS MANUAL
Kid Karts
Kart Manager
Service
Manual
Cabco Group Ltd
Private Box 302 839
North Harbour
Auckland, New Zealand
Telephone 1800 317 0392
Email: admin@cabcogroup.com
All information and images contained herein © Cabco Group Ltd
2
Index
Page
• General operation and “How to Use” 3
• Cleaning 4
• Cash Clearance 4
• Battery Changing 4
• Float Reimbursement 4
• Hire Problems 5 - 6
• Problems at end of hire 7
• Problems in the store 8
• Non-Standard problems 9
• Functions of rear boot LED lights 10 - 12
• Forms - Cash Clearance attached in plastic sleeve
• Forms – Incident Report attached in plastic sleeve
• Forms – Callout Report attached in plastic sleeve
• Forms – Store Float attached in plastic sleeve
• Store Handout – Staff Information attached in plastic sleeve
3
General Operation
General
Karts are hired for $1 by customers and can be used for as long as they
need before customers take them through the checkout. Once through the
checkout the brakes will automatically apply ready for the next customer.
Hire
Customers put $1 in notes into the Kart Pay Station then use the arrow
buttons to select the number of the Kart they wish to use. The Kart will
automatically release the brakes and music and stories will start playing
for the children inside the Kart.
Finish
The brakes will apply five minutes after the Kart clears the checkout.
The brake can be released by store staff by pushing the brake release
button and holding it for 4 seconds. The Kart cannot be taken outside the
store.
4
Kart Manager – Responsibilities
Introduction
Karts require servicing either weekly or twice-weekly and this is a critical component
of the Kart program.
This service is not only checking and cleaning the Kart, but it’s contact with store
staff who handle our customers directly. Ensuring that shop staff are happy is a
critical part of this job!
No unauthorised modifications to the equipment are allowed.
Such modifications may cause radio and television interference which could void the
users authority to operate this equipment.
Summary
Cleaning Karts need daily cleaning! Shop staff should clear debris daily, but
you need to clean Karts thoroughly on every visit. Pay particular
attention to the children’s seating area, including dashboard and
steering wheel. Cleaning should take only 5 minutes per Kart.
Cash Clearance Clear cash on a weekly basis. Please complete the Cash Clearance
Form and reconcile to actual cash. Please do not hold onto cash
for more than a few hours. Bank into our account asap, then fax
or email form to Cabco once per week.
Battery Kart batteries need to be changed every 3 to 4 days. Therefore this
needs to be done twice per week. Changing is either by swapping
batteries with the recharged batteries in the station.
Store Float Please call at checkout/service centre on each trip to ensure that
there are no problems with the Karts and whether their store float
needs reimbursement. Use notes cleared from the Pay Station to
top up the store’s float where necessary. Please note consistent
errors and if necessary follow up complaints an Kart issues.
5
Problems
Hire Problems
(i) Coin / Note Jam
- unlock holder
- unit will split at the top and show the note track
- extract debris or jammed notes, then put a note through the system to
check the slide is clear, then reinstate
(ii) Pay Station rejects coins / notes
- check path of notes is clear at back
- test on alternate notes
- reset system by turning power off for 5 seconds
- check dipswitch
(iii) Pay Station won’t accept coins / notes
- check power is on by looking at screen … is it on?
- check all connections are in place and “power” light is on
- turn system off at wall, wait 5 seconds, then turn back on to reset the
system
- review LCD screen to check for errors
6
(iv) Pay Station rejects Kart selection and asks for another, when it appears
to be available
- problem is likely to be linked to the radio system
there are two scenarios:
scenario 1 - Kart does not turn on (and music does not start)
- check that rear Kart light is on
- Ensure Kart is turned “on”, then reset Kart by disconnecting power
at Kart for 5 seconds, then reconnect.
- Check fuse in slot container off the battery connection – 10 amp.
- Problem is likely to be radio, reset Kart, then reset Pay Station
scenario 2 – Kart turns on but does not send return signal
- Check aerial in Pay Station
(v) Kart selected does not activate (i.e. no music/ no lights)
- check that right Kart is selected
- check that Kart has no warning lights on – if no lights on, check fuses then
connections
(vi) Kart selected, music starts but brakes won’t release
- brakes are locked on due to pressure
- release pressure on Kart and rock Kart gently – brakes should release
7
Problems at end of hire
(i) Brake release does not work
- check that release is not jammed on
- turn Kart off for 10 seconds, then on and retest
(ii) Brake does not apply
- check that alarm light is lit on both sides
- retest with side light
(iii) Music doesn’t cut off
- reset power
8
Problems in the store
(i) Brakes apply in the store
- check that rapid green flash is not going – if it is, customer hasn’t paid and
has got the Kart going by using the brake release button and pressed it 3
times.
- check that slow green flash is not going – if it is, customer has not paid
and taken Kart before the brake has had time to apply from the previous
customer
- if lights are solid green or off - ask customer if brake sequence counted down,
in which case alarm has been tripped by another Kart passing in the aisle,
or by an unusually reflective surface
- if alarm has gone on abruptly, could be power failure in Kart due to static
electricity or system failure
(ii) Music stops
- check connections on MP3
- restart and test computer and music
9
Other non-standard Problems
(i) Kart is damaged
(ii) Kart is stolen
(iii) Kart Pay Station is broken into
(iv) Batteries do not charge sufficiently
(v) Customer has an injury
With all non-standard problems, the key issue is …
- as quickly as possible report the situation to Kart Service and if needed to
the store management and to authorities
- record all pertinent facts and take names and contact numbers from
relevant staff
10
Functions of Rear Boot LEDS
Warning light and Green light
Errors do not prevent acceptance of tokens and cab hire.
RED LIGHT
OFF If green light is on then battery is OK. If green light is out then
battery is totally flat.
Rapid flash Battery voltage is low. Coins will be rejected, . If notes were
inserted before the rapid flashing started then these stories will
continue to be played.
Steady Battery is nearly flat. The computer has shut down.
Single slow flash Error 1 - Sound was not detected from the mp3 player.
Two flashes Error 2 - Token reader obstructed
Three flashes Error 3 - Brake error.
Four flashes Error 4 -. Error writing to Eprom chip
GREEN LIGHT (MONEY)
OFF Battery totally flat
Steady Kab is ready to go and can accept money
Slow flash Has had its side sensor triggered within the last hour.
Rapid flash For 10 minutes after brake release button pressed.