Cadillac 2011 Escalade Warranty Guide

2015-10-23

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Cadillac Limited Warranty and Owner Assistance Information - 2011

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IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure
to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage
limitations. Remember, if the service contract you are considering for
purchase does not have the GM Protection Plan emblem shown above
on it, then it is not the Genuine GM Protection Plan from GM.

© 2010 Cadillac Motor Car Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS,
GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors LLC.
Part No. 25966010 A First Printing

Cadillac Limited Warranty and Owner Assistance Information - 2011

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2011 Cadillac Limited Warranty and
Owner Assistance Information
Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an
Alternative Dispute
Resolution Program . . . . . . . . . . . 1
Warranty Service – United
States and Canada . . . . . . . . . . . . 1
Warranty Coverage at a
Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited
Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
Emission Control System
Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .4
What Is Covered . . . . . . . . . . . . . . . . 4
Cadillac DTS Protection
Series . . . . . . . . . . . . . . . . . . . . . . . . 10
What Is Not Covered . . . . . . . . . . 10

Cadillac Escalade Hybrid
Warranty . . . . . . . . . . . . . . . . . . . . . 14
What is Covered . . . . . . . . . . . . . . . 15
What is Not Covered . . . . . . . . . . . 15
Things to Know About the New
Vehicle Limited Warranty . . . . 16
Warranty Repairs –
Component Exchanges . . . . . . 16
Warranty Repairs – Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 16
Tire Service . . . . . . . . . . . . . . . . . . . . 16
6.6L DURAMAX® Diesel
Engine Components . . . . . . . . . . 16
Aftermarket Engine
Performance Enhancement
Products and Modifications . . . 17
After-Manufacture
“Rustproofing” . . . . . . . . . . . . . . . . 17
Paint, Trim, and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 18

Vehicle Operation and Care . . . 18
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 18
Chemical Paint Spotting . . . . . . . 18
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 18
Touring Owner Service –
Foreign Countries . . . . . . . . . . . . 19
Warranty Service – Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 19
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20
Recreation Vehicle and
Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20
Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 21
Noise Emissions Warranty
for Light Duty Trucks
Over 10,000 LBS Gross
Vehicle Weight
Rating (GVWR) Only . . . . . . . . . . 21

Cadillac Limited Warranty and Owner Assistance Information - 2011

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2011 Cadillac Limited Warranty and
Owner Assistance Information
Emission Control Systems
Warranty . . . . . . . . . . . . . . . . . . . . . .
What Is Covered . . . . . . . . . . . . . . .
How to Determine the
Applicable Emissions
Control System Warranty . . . . .
Federal Emission Control
System Warranty . . . . . . . . . . . . .
California Emission Control
System Warranty . . . . . . . . . . . . .
Emission Warranty
Parts List . . . . . . . . . . . . . . . . . . . . .
Replacement Parts . . . . . . . . . . . .
Maintenance and Repairs . . . . . .
Claims Procedure . . . . . . . . . . . . . .
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . .
State Warranty
Enforcement Laws . . . . . . . . . . .

22
22
22
22
24
28
32
32
33
34
36

Warranty Information for
California Only . . . . . . . . . . . . . . . 37
Special Coverage Adjustment
Programs Beyond the
Warranty Period . . . . . . . . . . . . . . 38
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . . 39
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . 40
Online Owner Center . . . . . . . . . . 41
Cadillac Owner
Center (U.S.) —
www.cadillacownercenter.com . . 41
My GM Canada (Canada) —
www.gm.ca . . . . . . . . . . . . . . . . . . . 41
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . 42
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 43

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Important Message to Owners...
GM's Commitment

Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.

after the limited warranty period
has expired when the problem
results from a defect in material
or workmanship. These instances
will be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction,
follow the Customer Satisfaction
Procedure on page 34.

Owner Assistance

We thank you for choosing GM.

The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter
a problem that is not resolved
during or after the limited warranty
period, talk to a member of dealer
management. Under certain
circumstances, GM and/or GM
dealers may provide assistance

GM Participation in an
Alternative Dispute Resolution
Program

GM is committed to assuring
satisfaction with your new vehicle.

See Customer Satisfaction
Procedure on page 34 for
information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which GM
participates.

Warranty Service – United
States and Canada
The selling dealer has invested
in the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can
be made to your GM vehicle.
GM requests that the vehicle be
returned to the selling dealer for
all warranty repairs. If a situation
or event occurs where you are
significantly inconvenienced, an
authorized GM dealer can make
the warranty repairs. However, in
the event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the Customer Assistance
Offices on page 39. If you are
unable to return to the selling
dealer, contact a GM dealer in the
United States or Canada for
warranty service.

Cadillac Limited Warranty and Owner Assistance Information - 2011

Warranty Coverage at a Glance

The warranty coverages are
summarized below.

Sheet Metal
.

New Vehicle Limited Warranty
Bumper-to-Bumper
(Includes Tires)
.

Coverage is for the first 4 years
or 50,000 miles, whichever
comes first.

Powertrain
.

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Coverage is for the first 5 years
or 100,000 miles, whichever
comes first.

Corrosion coverage is for the
first 4 years or 50,000 miles,
whichever comes first.
Rust-through coverage is for the
first 6 years, unlimited mileage.

6.6L DURAMAX® Diesel Engine
(If Equipped)
.

Coverage is for 5 years or
100,000 miles, whichever
comes first.

Emission Control System
Warranty
For light duty trucks, see “How to
Determine the Applicable Emissions
Control System Warranty” under
Emission Control Systems Warranty
on page 22 for more information.

Federal
.

Gasoline Engines
‐ Defects and performance
for cars and light duty truck
emission control systems are
covered for the first 2 years
or 24,000 miles, whichever
comes first. From the first
2 years or 24,000 miles to
4 years or 50,000 miles
defects in material or
workmanship continue to
be covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are
covered for the first 8 years
or 80,000 miles, whichever
comes first.
‐ Defects and performance for
heavy duty truck emission
control systems are covered
for the first 5 years or
50,000 miles, whichever
comes first.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Warranty Coverage at a Glance
.

6.6L DURAMAX® Diesel
Engines are covered for the
first 5 years or 50,000 miles,
whichever comes first.

‐ Defects and performance for
the emission control systems
are covered for the first
5 years or 50,000 miles,
whichever comes first.

California
.

Gasoline Engines
‐ Defects and performance
for cars and trucks with light
duty or medium duty emission
control systems are covered
for the first 3 years or
50,000 miles, whichever
comes first.
‐ Specified components for cars
or light duty trucks equipped
with light duty or medium duty
truck emission control systems
are covered for the first
7 years or 70,000 miles,
whichever comes first.

6.6L DURAMAX® Diesel
Engines

‐ Specified components for the
emission control system are
covered for the first 7 years
or 70,000 miles, whichever
comes first.
Important: Some California
emission vehicles may have special
coverages longer than those listed
here. See “California Emission
Control System Warranty” under
Emission Control Systems Warranty
on page 22.
Noise Emissions
.

Coverage is for applicable
vehicles weighing over
10,000 lbs based on the Gross
Vehicle Weight Rating (GVWR)
only, for the entire life of the
vehicle.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty

GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.

What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided
to the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect related to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new
or remanufactured parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.

Obtaining Repairs

Powertrain Coverage

To obtain warranty repairs, take the
vehicle to a Cadillac dealer facility
within the warranty period and
request the needed repairs.
A reasonable time must be allowed
for the dealer to perform necessary
repairs.

The powertrain is covered for
5 years or 100,000 miles, whichever
comes first, except for other
coverages listed here under “What
is Covered” and those items listed
under “What is Not Covered” later in
this section.

Warranty Period

Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses, lines and radiators.
Also included are all actuators and
electrical components internal
to the engine (i.e.: Active Fuel
Management Valve Lifter Oil
Manifold, etc.) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger and
supercharger. Timing belts are
covered until the first scheduled
maintenance interval.

The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered
for 4 years or 50,000 miles,
whichever comes first, except for
other coverages listed here under
“What Is Covered” and those items
listed under “What Is Not Covered”
later in this section.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the
thermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines,
fuel rail(s), regulator, injectors and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission/Transaxle Coverage
includes: All internally lubricated
parts, case, torque converter,
mounts, seals and gaskets as
well as any electrical components
internal to the transmission/
transaxle. Also covered are any
actuators directly connected to the
transmission (slave cylinder, etc.).

Exclusions: Excluded from
the powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring and
electrical connectors. Also excluded
are the clutch and pressure plate
as well as any Transmission
Control Module and/or module
programming.
Transfer Case Coverage includes:
All internally lubricated parts, case,
mounts, seals and gaskets as well
as any electrical components
internal to the transfer case. Also
covered are any actuators directly
connected to the transfer case as
well as encoder motor.
Exclusions: Excluded from
the powertrain coverage are
transfer case cooling lines, hoses,
radiator, sensors, wiring, electrical
connectors as well as the transfer
case control module and/or module
programming.

Drive Systems Coverage
includes: All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts
and universal joints. All mounts,
supports, seals, gaskets as well as
any electrical components internal
to the drive axle. Also covered are
any actuators directly connected to
the drive axle (i.e.: front differential
actuator, etc.).
Exclusions: Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and
rear hub bearings, locking hubs,
drive system cooling, lines, hoses,
radiator, sensors, wiring and
electrical connectors related to drive
systems as well as any drive system
control module and/or module
programming.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty

Tire Coverage
The tires supplied with your vehicle are covered by General Motors against
defects in material or workmanship under the bumper-to-bumper warranty
coverage. For vehicles within the bumper-to-bumper warranty coverage,
defective tires will be replaced on a pro rata adjustment basis according to
the following mileage-based schedule:
Mileage

Replacement Percentage Covered
by GM

0-12,000

100%

12,001-36,000

Sliding scale starting at 67% at
12,001, proportionately falling
(1.96%/1,000 miles) to 20% at
36,000 miles

36,001-50,000

20% (Buick and Cadillac Only)

36,001+

0% (Chevrolet and GMC Only)

50,001+

0% (Buick and Cadillac Only)

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty
Examples:
Miles

Coverage

6,000

100%

12,000

100%

12,001

67%

18,000

55.25%

24,000

43.5%

30,000

31.75%

36,000

20%

48,000

20% Buick and Cadillac
(0% Chevrolet and GMC)

This schedule applies to the price of
the tires only. GM will cover 100% of
the cost to mount and balance the
tires replaced under warranty for
the full bumper-to-bumper warranty
period.

After your New Vehicle Limited
Warranty expires, you may still have
pro-rated warranty coverage on your
original equipment tires by the tire
manufacturer. Contact your GM
dealer or the tire manufacturer of
the brand of tires on your vehicle for
more information. The following is a
list of current tire manufacturer's
websites and toll-free customer
assistance numbers.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty

Tire Companies
Company

Website

Toll-Free Number

Bridgestone/Firestone

www.bridgestonetire.com

1-800-356-4644

Continental/General

www.generaltire.com
www.continentaltire.com

1-800-847-3349
1-800-847-3349

Goodyear/Dunlop

www.goodyeartires.com
www.dunloptires.com

1-800-321-2136

Michelin/Uniroyal/Goodrich

www.michelinman.com

1-800-847-3435

Hankook

www.hankooktireusa.com

1-877-740-7000 (East)
1-800-426-8252 (West)

Kumho

www.kumhousa.com

1-800-445-8646

Pirelli

www.us.pirelli.com

1-800-747-3554

Maxxis

www.maxxis.com

1-866-509-7067

When a tire is removed from service
due to a covered warranty condition
under a tire manufacturer's Limited
Warranty Program, you may be
eligible for a tire replacement or a
comparable new tire on a pro-rated
basis.

The tire manufacturer's limited
warranty program, which can be
obtained by calling or visiting the
tire manufacturer's website or any

authorized dealer, are in lieu of
all other remedies or warranties,
expressed or implied, arising
by law or otherwise, including
fitness for a particular purpose
or merchantability.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty
The tire manufacturer's expressly
disclaim liability for indirect,
special, incidental or consequential
damages, lost profit, loss of
business, loss of goodwill, loss of
reputation, punitive or any other
damage, cost or loss of any kind.*
*Some states do not allow the
exclusion or limitation of incidental
or consequential damages, so the
above limitations or exclusion may
not apply to you.
Accessory Coverages
All GM parts and accessories sold
and permanently installed on a GM
vehicle by a GM Dealer or GM
approved Accessory Distributor/
Installer (ADI) prior to delivery will
be covered under the applicable
portion (Bumper-to-Bumper,
Powertrain, etc.) of the New Vehicle
Limited Warranty. In the event GM
accessories are installed after
vehicle delivery, or are replaced
under the New Vehicle Limited

Warranty, they will be covered, parts
and labor, for the balance of the
applicable portion of the New
Vehicle Limited Warranty, but in
no event less than 12 months/
12,000 miles.
GM accessories sold
over-the-counter, or those not
requiring installation, will continue
to receive the standard GM Dealer
Parts Warranty of 12 months from
the date of purchase, parts only.
GM Licensed Accessories
are covered under the
accessory-specific manufacturer's
warranty and are not warranted
by GM or its dealers.
Notice: This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.

Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion: Body sheet metal
panels are covered against rust for
4 years or 50,000 miles, whichever
comes first.
Rust-Through: Any body sheet
metal panel that rusts through, an
actual hole in the sheet metal, is
covered for up to 6 years, unlimited
mileage.
Important: Cosmetic or surface
corrosion, resulting from stone
chips or scratches in the paint,
for example, is not included in
sheet metal coverage.
Towing
Towing is covered to the nearest
Cadillac dealer if your vehicle
cannot be driven because of a
warranted defect.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty

6.6L DURAMAX® Diesel Engine
Coverage
For trucks equipped with a
6.6L DURAMAX® Diesel Engine,
the diesel engine, except those
items listed under “What Is Not
Covered” later in this section,
is covered for 5 years or
100,000 miles, whichever comes
first. For additional information,
refer to Things to Know About the
New Vehicle Limited Warranty on
page 16. Also refer to the
appropriate emission control system
warranty for possible additional
coverages.

Cadillac DTS Protection Series

What Is Not Covered

The Cadillac DTS Protection Series
is protected by GM's warranty
coverage, with the exception of the
transparent glass. See Warranty
Coverage at a Glance on page 2 for
more information. The transparent
armor glass in your vehicle is
covered under warranty for 2 years
or 25,000 miles, whichever occurs
first. The glass can delaminate due
to excessive scratches to the inner
polycarbonate surface, extended
exposure to sunlight and high heat,
or if the windows are deep tinted.
In such instances, the glass
warranty may be voided. The GM
new vehicle limited warranty covers
all work performed by the armoring
upfitter, so there is no need to deal
directly or separately with the
upfitter for correction of any
problems associated with the
armoring or any of its special
components during the warranty
period.

Tire and Wheel Damage or Wear
Normal tire wear or wear-out is
not covered. Road hazard damage
such as punctures, cuts, snags,
and breaks resulting from pothole
impact, curb impact, or from
other objects and tire wear
due to misalignment beyond the
maintenance period is not covered.
Also, damage from improper
inflation, overloading, spinning,
as when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision or fire, vandalism or
misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty
Damage Due to Bedliners
Owners of trucks with a bedliner,
whether after-market or factory
installed, should expect that with
normal operation the bedliner will
move. This movement may cause
finish damage. Therefore, any
damage caused by the bedliner is
not covered under the terms of the
New Vehicle Limited Waranty.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.

Alteration, modification,
or tampering to the vehicle,
including, but not limited to
the body, chassis, powertrain,
driveline, or other components
after final assembly by GM.

Coverages do not apply
if the odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.

Installation of non-GM
(General Motors) parts

Water or fluid contamination

Damage resulting from hail,
floods, windstorms, lightning and
other environmental conditions

Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle

Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.

Important: This warranty is void on
vehicles currently or previously titled
as salvaged, scrapped, junked,
or otherwise considered a total loss.

Alteration of glass parts by
application of tinting films

Damage or Corrosion Due
to Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See “Chemical Paint
Spotting” under Things to Know
About the New Vehicle Limited
Warranty on page 16.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure
to use or maintain proper fluids,
or maintain fluids between
recommended maintenance
intervals, fuel, lubricants,
or refrigerants recommended in
the owner manual is not covered.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty

Damage Due to Contaminated or
Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stall, or no start. It may also render
gauges inoperable or degrade
functionality for components such
as spark plugs, oxygen sensors,
and the catalytic converter. Damage
from poor fuel quality, water
contamination, incorrect diesel fuel
or gasoline may not be covered.
It is recommended that gasoline
meet specifications which
were developed by automobile
manufacturers around the world
and contained in the World-Wide
Fuel Charter which is
available from the Alliance
of Automobile Manufacturers
at www.autoalliance.org/
fuel_charter.htm. Gasoline meeting
these specifications could provide
improved driveability and emission
control system performance
compared to other gasoline.

Please refer to your Owner Manual
under “Fuel” , for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lens, mirrors, paint, grill,
moldings and trim are not covered
for cracks, chips, scratches, dents,
dings and punctures or tears as a
result of impact with other objects
or road hazards. In addition, cracks,
chips, scratches or other damage to
the face of a radio or instrument
cluster from impact or foreign
objects is not covered.

Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are the owner's
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use, wear,
exposure, or lack of maintenance
is not covered.
Items such as:
.

Audio System Cleaning

Brake Pads/Linings

Clutch Linings

Coolants and Fluids

Filters

Keyless Entry (or other remote
transmitter/receiver batteries) *

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty
.

Limited Slip Rear Axle Service

Extra Expenses

Tire Rotation

Wheel Alignment/Balance **

Economic loss or extra expense is
not covered.

Wiper Inserts

Examples include:

are covered up to the first
maintenance inspection period
outlined in the Owner Manual.
Any replacement at the time of,
or beyond the maintenance
inspection period is considered
maintenance, and is not covered
as part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
7,500 miles.

Inconvenience

Lodging, meals, or other travel
costs

Loss of vehicle use

Payment for loss of time or pay

State or local taxes required on
warranty repairs

Storage

While extra expenses are not
covered by the New Vehicle Limited
Warranty, Cadillac does provide
many additional customer benefits,
such as Cadillac Owner Privileges.
See your owner manual.
Other Terms: This warranty gives
you specific legal rights and you
may also have other rights which
vary from state to state.

GM does not authorize any person
to create for it any other obligation
or liability in connection with these
vehicles. Any implied warranty of
merchantability or fitness for a
particular purpose applicable to
this vehicle is limited in duration
to the duration of this written
warranty. Performance of repairs
and needed adjustments is the
exclusive remedy under this
written warranty or any implied
warranty. GM shall not be liable
for incidental or consequential
damages, such as, but not limited
to, lost wages or vehicle rental
expenses, resulting from breach
of this written warranty or any
implied warranty.*
* Some states do not allow
limitations on how long an implied
warranty will last or the exclusion
or limitation of incidental or
consequential damages, so the
above limitations or exclusions
may not apply to you.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty

Cadillac Escalade Hybrid
Warranty
For vehicles sold in the
United States, in addition
to the Bumper‐to‐Bumper
Coverage described previously,
General Motors will warrant
certain Hybrid components for
each Escalade Hybrid (hereafter
referred to as Hybrid) for 8 years or
160 000 kilometers (100,000 miles),
whichever comes first, from the
original in‐service date of the
vehicle, against warrantable repairs
to the specific Hybrid components
of the vehicle.

For vehicles sold in Canada,
in addition to the Base Warranty
Coverage described in the
GM Canadian Cadillac Limited
Warranty and Owner Assistance
Booklet, General Motors of
Canada Limited will warrant
certain Hybrid components for
each Escalade Hybrid (hereafter
referred to as Hybrid) for 8 years or
160,000 kilometers (100,000 miles),
whichever comes first, from the
original in‐service date of the
vehicle, against warrantable repairs
to the specific Hybrid components
of the vehicle.

described in this Hybrid warranty
is transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within
the above described 8 years or
160,000 kilometers (100,000 miles)
term. No deductibles are associated
with this Hybrid warranty.

This warranty is for Hybrid vehicles
registered in the United States or
Canada, and normally operated
in the United States or Canada
respectively. In addition to the initial
owner of the vehicle, the coverage

For Hybrid owners requiring more
comprehensive coverage than that
provided under this Hybrid warranty,
a GM Protection Plan may be
available. See your Cadillac dealer
for more details.

This Hybrid warranty is in addition
to the express conditions and
warranties described previously.
The coverage and benefits
described under “New Vehicle
Limited Warranty” are not extended
or altered because of this special
Hybrid Component Warranty.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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New Vehicle Limited Warranty

What is Covered

Brakes

Maintenance

This Hybrid warranty covers repairs
to correct any vehicle defect related
to materials or workmanship
occurring during the 8 year or
160 000 kilometers (100,000 miles)
term for the following:

Brake Modulator Assembly

Towing

Hybrid High Voltage Wiring

During the 8 year or
160 000 kilometers (100,000 miles),
Hybrid warranty period, towing is
covered to the nearest Cadillac
servicing dealer if your vehicle
cannot be driven because of a
warranted Hybrid specific defect.
Contact the Cadillac Roadside
Assistance Center for towing. Refer
to the owner manual for details.

Hybrid Control Modules

Transmission Power Inverter
Module (TPIM)

Accessory Power Module (APM)

As the vehicle owner, you are
responsible for the performance
of the scheduled maintenance listed
in your owner manual. Maintenance
intervals, checks, inspections, and
recommended fluids and lubricants
as prescribed in the owner manual
are necessary to keep your vehicle
in good working condition. Any
damage caused by owner/lessee
failure to follow scheduled
maintenance may not be covered by
warranty. Scheduled maintenance
includes such items as:

Transmission
Hybrid transmission assembly and
internal components, including the
transmission auxiliary fluid pump,
transmission auxiliary pump
controller, and 3-phase transmission
cables.

Other Hybrid Components
Hybrid Battery
The 300-volt electrical system
includes:

What is Not Covered
In addition to the ”What is Not
Covered“ section previously, this
Hybrid warranty does not cover the
following items:
Wear Items
Wear items, such as brake linings,
are not covered in this Hybrid
warranty.

Brake Pads/Linings.

Coolants and Fluids

Filters

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Things to Know About the New Vehicle Limited Warranty

Warranty Repairs –
Component Exchanges

Warranty Repairs – Recycled
Materials

6.6L DURAMAX® Diesel Engine
Components

In the interest of customer
satisfaction, GM may offer
exchange service on some
vehicle components. This service
is intended to reduce the amount
of time your vehicle is not available
for use due to repairs. Components
used in exchange are service
replacement parts which may be
new, remanufactured, reconditioned,
or repaired, depending on the
component involved.

Environmental Protection Agency
(EPA) guidelines and GM support
the capture, purification, and reuse
of automotive air conditioning
refrigerant gases and engine
coolant. As a result, any repairs
GM may make to your vehicle may
involve the installation of purified
reclaimed refrigerant and coolant.

For trucks equipped with a
6.6L Duramax® Diesel Engine,
the complete engine assembly,
including turbocharger components,
is covered for defects in material
or workmanship for 5 years or
100,000 miles, whichever comes
first.

All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the
types of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, tape players, batteries,
and powertrain control modules.

Cylinder block and heads and
all internal parts, intake and
exhaust manifolds, timing gears,
timing gear chain or belt and
cover, flywheel, harmonic
balancer, valve covers, oil pan,
oil pump, water pump, fuel
pump, engine mounts, seals,
and gaskets

Diesel Fuel Metering System:
injection pump, nozzles, high
pressure lines, and high
pressure sealing devices

Tire Service
Any authorized Cadillac or tire
dealer for your brand of tires can
assist you with tire service. If, after
contacting one of these dealers,
you need further assistance or you
have questions, contact Cadillac
Customer Assistance Center. The
toll-free telephone numbers are
listed under Customer Assistance
Offices on page 39.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Things to Know About the New Vehicle Limited Warranty
.

Glow Plug Control System:
control/glow plug assembly, glow
plugs, cold advance relay, and
Engine Control Module (ECM)
Fuel injection control module,
integral oil cooler, transmission
adapter plate, left and right
common fuel rails, fuel filter
assembly, fuel temperature
sensor, and function block

Important: Some of these
components may also be covered
by the Emission Warranty. See
Emission Warranty Parts List on
page 28 for details.

Aftermarket Engine
Performance Enhancement
Products and Modifications
Some aftermarket engine
performance products and
modifications promise a way to
increase the horsepower and torque
levels of your vehicle’s powertrain.
You should be aware that these
products may have detrimental

effects on the performance and life
of the engine, exhaust emission
system, transmission, and
drivetrain. The Duramax® Diesel
Engine, Allison Automatic
Transmission®, and drivetrain have
been designed and built to offer
industry leading durability and
performance in the most demanding
applications. Engine power
enhancement products may enable
the engine to operate at horsepower
and torque levels that could
damage, create failure, or reduce
the life of the engine, engine
emission system, transmission,
and drivetrain. Damage, failure,
or reduced life of the engine,
transmission, emission system,
drivetrain or other vehicle
components caused by aftermarket
engine performance enhancement
products or modifications may not
be covered under your vehicle
warranty.

After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials
is neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create
an environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Things to Know About the New Vehicle Limited Warranty

Paint, Trim, and Appearance
Items

Maintenance and Warranty
Service Records

Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealer as soon as
possible. Your owner manual has
instructions regarding the care of
these items.

Retain receipts covering
performance of regular
maintenance. Receipts can
be very important if a question
arises as to whether a malfunction
is caused by lack of maintenance or
a defect in material or workmanship.

Vehicle Operation and Care
Considering the investment you
have made in your Cadillac, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner manual.
If you have questions on how to
keep your vehicle in good working
condition, see your Cadillac dealer,
the place many customers choose
to have their maintenance work
done. You can rely on your Cadillac
dealer to use the proper parts and
repair practices.

A “Maintenance Record” is provided
in the maintenance schedule
section of the owner manual for
recording services performed.
The servicing dealer can provide a
copy of any warranty repairs for
your records.

Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can
fall upon and adhere to painted
surfaces on your vehicle. This
damage can take two forms:
blotchy, ring-shaped discolorations,
and/or small irregular dark spots
etched into the paint surface.

Although no defect in the factory
applied paint causes this, Cadillac
will repair, at no charge to the
owner, the painted surfaces of new
vehicles damaged by this fallout
condition within 12 months or
12,000 miles of purchase, whichever
comes first.

Warranty Coverage –
Extensions
Time Extensions: The New
Vehicle Limited Warranty will be
extended one day for each day
beyond the first 24 hour period
in which your vehicle is at an
authorized dealer facility for
warranty service. You may be asked
to show the repair orders to verify
the period of time the warranty is to
be extended. Your extension rights
may vary depending on state law.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Things to Know About the New Vehicle Limited Warranty
Mileage Extensions: Prior to
delivery, some mileage is put on
your vehicle during testing at the
assembly plant, during shipping,
and while at the dealer facility.
The dealer records this mileage
on the first page of this warranty
booklet at delivery. For eligible
vehicles, this mileage will be added
to the mileage limits of the warranty
ensuring that you receive full benefit
of the coverage. Mileage extension
eligibility:
.

Applies only to new vehicles
held exclusively in new vehicle
inventory.

Does not apply to used vehicles,
GM-owned vehicles, dealer
owned used vehicles, or dealer
demonstrator vehicles.

Does not apply to vehicles with
more than 1,000 miles on the
odometer even though the
vehicle may not have been
registered for license plates.

Touring Owner Service –
Foreign Countries

Warranty Service – Foreign
Countries

If you are touring in a foreign
country and repairs are needed,
take your vehicle to a GM dealer
facility, preferably one which sells
and services Cadillac vehicles.
Once you return to the United
States, provide your dealer with
a statement of circumstances,
the original repair order, proof of
ownership, and any paid receipt
indicating the work performed and
parts replaced for reimbursement
consideration.

This warranty applies to GM
vehicles registered in the United
States and normally operated in
the United States or Canada. If you
have permanently relocated and
established household residency in
another country, GM may authorize
the performance of repairs under
the warranty authorized for vehicles
generally sold by GM in that
country. Contact an authorized
GM dealer in your country for
assistance.

Important: Repairs made
necessary by the use of improper
or dirty fuels and lubricants are
not covered under the warranty.
See your owner manual for
additional information on fuel
requirements when operating in
foreign countries.

Important: GM warranty coverages
may be void on GM vehicles that
have been imported/exported for
resale.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Things to Know About the New Vehicle Limited Warranty

Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors. Examples of the
types of alterations that would not
be covered include cutting, welding,
or disconnecting of the vehicle's
original equipment parts and
components.
Additionally, General Motors does
not warranty non‐GM parts and/or
calibrations. The use of parts
and/or control module calibrations
not issued through General Motors
will void the warranty coverage
for those components that are
damaged or otherwise affected by
the installation of the non‐GM part
and/or control module calibration.
The only exception is that non‐GM
parts labeled “Certified to EPA
Standards” are covered by the
Federal Emissions Performance
Warranty.

Recreation Vehicle and Special
Body or Equipment Alterations
Installations or alterations to
the original equipment vehicle,
or chassis, as manufactured and
assembled by GM, are not covered
by this warranty. The special body
company, assembler, or equipment
installer is solely responsible
for warranties on the body or
equipment and any alterations
to any of the parts, components,
systems, or assemblies installed
by GM. Examples include, but
are not limited to, special body
installations, such as recreational
vehicles, the installation of any
non-GM part, cutting, welding,
or the disconnecting of original
equipment vehicle or chassis
parts and components, extension
of wheelbase, suspension and
driveline modifications, and axle
additions.

Pre-Delivery Service
Defects in the mechanical,
electrical, sheet metal, paint, trim,
and other components of your
vehicle may occur at the factory
or while it is being transported to
the dealer facility. Normally, any
defects occurring during assembly
are identified and corrected at
the factory during the inspection
process. In addition, dealers inspect
each vehicle before delivery. They
repair any uncorrected factory
defects and any transit damage
detected before the vehicle is
delivered to you.
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any defects, advise your dealer
without delay. For further details
concerning any repairs which the
dealer may have made prior to you
taking delivery of your vehicle, ask
your dealer.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Things to Know About the New Vehicle Limited Warranty
Production Changes
GM and GM dealers reserve the
right to make changes in vehicles
built and/or sold by them at any time
without incurring any obligation to
make the same or similar changes
on vehicles previously built and/or
sold by them.

Noise Emissions Warranty for
Light Duty Trucks Over
10,000 LBS Gross Vehicle
Weight Rating (GVWR) Only
GM warrants to the first person who
purchases this vehicle for purposes
other than resale and to each
subsequent purchaser of this
vehicle, as manufactured by GM,
that this vehicle was designed, built,
and equipped to conform at the time
it left GM's control with all applicable
United States EPA Noise Control
Regulations.

This warranty covers this vehicle
as designed, built, and equipped
by GM, and is not limited to
any particular part, component,
or system of the vehicle
manufactured by GM. Defects in
design, assembly, or in any part,
component, or vehicle system as
manufactured by GM, which, at the
time it left GM's control, caused
noise emissions to exceed Federal
Standards, are covered by this
warranty for the life of the vehicle.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Emission Control Systems Warranty

The emission warranty on
your vehicle is issued in accordance
with the U.S. Federal Clean
Air Act. Defects in material or
workmanship in GM emission
parts may also be covered under
the New Vehicle Limited Warranty
Bumper-to-Bumper coverage. There
may be additional coverage on GM
diesel engine vehicles. In any case,
the warranty with the broadest
coverage applies.

What Is Covered
The parts covered under the
emission warranty are listed under
the “Emission Warranty Parts List”
later in this section.

How to Determine the
Applicable Emissions Control
System Warranty
State and Federal agencies may
require different emission control
system warranty depending on:
.

Whether the vehicle conforms to
regulations applicable to light
duty or heavy duty emission
control systems.
Whether the vehicle conforms
to or is certified for California
regulations in addition to U.S.
EPA Federal regulations.

All vehicles are eligible for Federal
Emissions Control System Warranty
Coverage. If the emissions control
label contains language stating
the vehicle conforms to California
regulations, the vehicle is also
eligible for California Emissions
Control System Warranty Coverage.

Federal Emission Control
System Warranty
Federal Warranty Coverage
.

Car or Light Duty Truck
with a Gross Vehicle Weight
Rating (GVWR) of 8,500 lbs.
or less
‐ 2 years or 24,000 miles and
8 years or 80,000 miles for the
catalytic converter, vehicle/
powertrain control module,
transmission control module
or other onboard emissions
diagnostic device, including
emission-related software,
whichever comes first.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Emission Control Systems Warranty
.

Light Duty Truck equipped with
Heavy Duty Gasoline Engine
and with a Gross Vehicle Weight
Rating (GVWR) greater than
8,500 lbs.

Federal Emission Defect Warranty
GM warrants to the owner the
following:
.

The vehicle was designed,
equipped, and built so as to
conform at the time of sale
with applicable regulations
of the Federal Environmental
Protection Agency (EPA).

The vehicle is free from defects
in materials and workmanship
which cause the vehicle to fail to
conform with those regulations
during the emission warranty
period.

‐ 5 years or 50,000 miles,
whichever comes first.
.

Light Duty Truck equipped with
Heavy Duty Diesel Engine and
with a Gross Vehicle Weight
Rating (GVWR) greater than
8,500 lbs.
‐ 5 years or 50,000 miles,
whichever comes first.

Emission related defects in the
genuine GM parts listed under
the Emission Warranty Parts List,
including related diagnostic costs,
parts, and labor are covered by this
warranty.

Federal Emission Performance
Warranty
Some states and/or local
jurisdictions have established
periodic vehicle Inspection and
Maintenance (I/M) programs to
encourage proper maintenance
of your vehicle. If an EPA-approved
I/M program is enforced in your
area, you may also be eligible for
Emission Performance Warranty
coverage when all of the following
three conditions are met:
.

The vehicle has been
maintained and operated in
accordance with the instructions
for proper maintenance and use
set forth in the owner manual
supplied with your vehicle.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Emission Control Systems Warranty

The vehicle fails an
EPA-approved I/M test during
the emission warranty period.

The failure results, or will result,
in the owner of the vehicle
having to bear a penalty or other
sanctions, including the denial
of the right to use the vehicle,
under local, state, or federal law.

GM warrants that your dealer will
replace, repair, or adjust to GM
specifications, at no charge to
you, any of the parts listed under
Emission Warranty Parts List on
page 28, which may be necessary
to conform to the applicable
emission standards. Non-GM parts
labeled “Certified to EPA Standards”
are covered by the Federal
Emission Performance Warranty.

California Emission Control
System Warranty
This section outlines the
emission warranty that GM
provides for your vehicle in
accordance with the California
Air Resources Board. Defects in
material or workmanship in GM
emission parts may also be covered
under the New Vehicle Limited
Warranty Bumper-to-Bumper
coverage. There may be additional
coverage on GM diesel engine
vehicles. In any case, the warranty
with the broadest coverage applies.
This warranty applies if your vehicle
meets both of the following
requirements:
.

Your vehicle is registered in
California or other states
adopting California emission
and warranty regulations.*

Your vehicle is certified for sale
in California as indicated on
the vehicle's emission control
information label.

* Important: Connecticut, Maine,
Maryland, Massachusetts, New
Jersey, New Mexico, Oregon,
Pennsylvania, Rhode Island,
Vermont, and Washington have
California Emissions Warranty
coverage. (New York adopted
California emission standards,
but not the California Emissions
Warranty. The Federal Emissions
Control Warranty applies to all
non-PZEV vehicles in New York.)
California Partial Zero Emission
Vehicles (PZEV) have extended
coverage on all emission related
parts.
Important: California, Connecticut,
Maine, Maryland, Massachusetts,
New Jersey, New Mexico, New
York, Rhode Island, and Vermont
have PZEV Emission Warranty
Coverage.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Emission Control Systems Warranty
Your Rights and Obligations
(For Vehicles Subject to California
Exhaust Emission Standards)

California Emission Defect and
Emission Performance Warranty
Coverage

The California Air Resources Board
and General Motors are pleased
to explain the emission control
system warranty on your vehicle.
In California, new motor vehicles
must be designed, built, and
equipped to meet the State's
stringent anti-smog standards.
GM must warrant the emission
control system on your vehicle for
the periods of time and mileage
listed provided there has been
no abuse, neglect, or improper
maintenance of your vehicle. Your
vehicle's emission control system
may include parts such as the fuel
injection system, ignition system,
catalytic converter, and engine
computer. Also included are hoses,
belts, connectors, and other
emission related assemblies.

For cars and trucks with light duty or
medium duty emissions:

Where a warrantable condition
exists, GM will repair your vehicle at
no cost to you including diagnosis,
parts, and labor.

‐ If any emission related part on
your vehicle is defective, GM
will repair or replace it. This is
your Short-term Emission
Defects Warranty.

For 7 years or 70,000 miles,
whichever comes first:
‐ If an emission related part
listed in this booklet specially
noted with coverage for
7 years or 70,000 miles is
defective, GM will repair
or replace it. This is your
Long-term Emission Control
System Defects Warranty.

For 3 years or 50,000 miles
(5 years or 50,000 miles for
Duramax Diesel), whichever
comes first:
‐ If your vehicle fails a smog
check inspection, GM will
make all necessary repairs
and adjustments to ensure
that your vehicle passes the
inspection. This is your
Emission Control System
Performance Warranty.

For 8 years or 80,000 miles,
whichever comes first:
‐ If the catalytic converter,
vehicle/powertrain control
module, transmission control
module or other onboard
emissions diagnostic device,
including emissions related
software, is found to be
defective, GM will repair or
replace it under the Federal
Emission Control System
Warranty.

Cadillac Limited Warranty and Owner Assistance Information - 2011

26
.

Emission Control Systems Warranty
For 8 years or 100,000 miles,
whichever comes first for
California Low Emission Vehicle
2 (LEV2) vehicles equipped with
option code NUA:
‐ If an emission related
part listed in this booklet
specially noted with
7 years/70,000 miles or
8 years/80,000 miles is
defective, GM will repair
or replace it. This is your
Long-term Emission Control
System Defect Warranty.

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For 15 years or 150,000 miles,
whichever comes first for a
Partial Zero Emission
Vehicle (PZEV):
‐ If any emission related part*
listed in this booklet is
defective, GM will repair or
replace it. This is your (PZEV)
Emission Control System
Defects Warranty.

* PZEV Hybrid Batteries
are covered for 10 years or
150,000 miles, whichever
comes first.
Any authorized Cadillac dealer
will, as necessary under these
warranties, replace, repair, or adjust
to GM specifications any genuine
GM parts that affect emissions.
The applicable warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in
service as a demonstrator or
company vehicle prior to sale at
retail, on the date the vehicle is
placed in such service.

Owner's Warranty Responsibilities
As the vehicle owner, you are
responsible for the performance
of the scheduled maintenance
listed in your owner manual.
GM recommends that you retain
all maintenance receipts for your
vehicle, but GM cannot deny
warranty coverage solely for the
lack of receipts or for your failure
to ensure the performance of all
scheduled maintenance.
You are responsible for presenting
your vehicle to a GM dealer selling
your vehicle line as soon as a
problem exists. The warranted
repairs should be completed in a
reasonable amount of time, not to
exceed 30 days.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Emission Control Systems Warranty
As the vehicle owner, you should
also be aware that GM may deny
warranty coverage if your vehicle
or a part has failed due to abuse,
neglect, improper or insufficient
maintenance, or modifications not
approved by GM.
If you have any questions regarding
your rights and responsibilities
under these warranties, you should
contact the Customer Assistance
Center at 1-800-458-8006, or in
California, write to:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Cadillac Limited Warranty and Owner Assistance Information - 2011

Emission Warranty Parts List

The emission parts listed here
are covered under the Emission
Control System Warranty. The terms
are explained previously in this
section under the “Federal Emission
Control System Warranty” and the
“California Emission Control System
Warranty”.
Important: Certain parts may be
covered beyond these warranties if
shown with asterisk(s) as follows:
.

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(*) 7 years/70,000 miles,
whichever comes first, California
Emission Control System
Warranty coverage.
(**) 8 years/80,000 miles,
whichever comes first, Federal
Emission Control System
Warranty coverage. (Also
applies to California certified
light duty and medium duty
vehicles.)
(*) and (**) are 8 years/
100,000 miles, whichever comes
first, for California LEV2 vehicles
equipped with option code NUA.

All listed parts 15 years/
150,000 miles, whichever comes
first, on California PZEV (NU6)
vehicles registered in a PZEV state.

Data Link Connector

The Emission Control System
Warranty obligations do not apply to
conditions resulting from tampering,
abuse, neglect, or improper
maintenance; or any other item
listed under “What Is Not Covered”
under New Vehicle Limited Warranty
on page 4. The “Other Terms”
presented under New Vehicle
Limited Warranty on page 4 also
apply to the emission related
warranties.

Fuel Control Module **

Powertrain Control System

Throttle Position Sensor

ABS Control Module **

Vehicle Control Module (VCM) **

Camshaft Position Actuator *

Vehicle Speed Sensor

Camshaft Position Actuator Valve

Wheel Speed Sensor

Coolant Level Sensor

Engine Control Module (ECM) **
Engine Coolant Temperature Sensor
Intake Air Temperature Sensor
Malfunction Indicator Lamp
Manifold Absolute Pressure Sensor
Mass Air Flow Sensor
Oil Pressure Sensor Active Fuel
Management™ (AFM) only
Oxygen Sensor(s)
Powertrain Control Module (PCM) **

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Emission Warranty Parts List

Fuel Management System

Charge Air Control Actuator

Common Rail Assembly
(6.6L DURAMAX® Diesel) *

Charge Air Control Solenoid Valve

Diesel Fuel Injection Pump *

Charge Air Cooler *

Diesel Fuel Injector Control
Module – EDU (6.6L DURAMAX®
Diesel) *

Charge Air Cooler Fan

Direct Fuel Injector Assembly
(6.6L DURAMAX® Diesel) *

Idle Speed Control Motor

Fuel Injector

Intake Manifold *

Fuel Pressure Regulator

Transmission Gear Selection Switch
(Diesel)

Fuel Pressure Sensor

Intake Manifold Gasket (7/70 Only
with 3.5L LZE or 3.9L LGD *)

Fuel Rail Assembly *

Intake Manifold Heater

Transmission Internal Mode Switch *

Fuel Temperature Sensor

Intake Manifold Tuning Valve

Transmission Pressure Control
Solenoids *

Function Block
(6.6L DURAMAX® Diesel)

Supercharger Assembly *

Transmission Pressure Switches *

High Pressure Fuel Pump (SIDI) *

Throttle Body Heater

Transmission Shift Solenoids *

Air Management System

Turbocharger Assembly *

Transmission Speed Sensor
(Input) *

Active Air Shutters

Turbocharger Boost Sensor

Air Cleaner

Transmission Speed Sensor
(Output)

Turbocharger Oil Separator

Air Cleaner Resonator

Vacuum Pump
(6.6L DURAMAX® Diesel)

Transmission Controls and
Torque Management
GMLAN (CAN) Communications
Circuit
Manual Transmission Clutch Switch
Park/Neutral Switch
Torque Converter Clutch Solenoids
Torque Converter Clutch Switch
Transmission Control Module **
Transmission Fluid Temperature
Sensor

Air Intake Ducts

Charge Air Control Valve

Idle Air Control Valve
Intake Air Heater

Throttle Body * (Replacement Only)

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Emission Warranty Parts List

Ignition System

Diesel Exhaust NOx Sensors

Secondary Air Injection System

Camshaft Position Sensor(s)

Exhaust Manifold *

Air Pump

Crankshaft Position Sensor(s)

Exhaust Manifold with Catalytic
Converter attached as assembly * **

Check Valves

Glow Plug(s) (Diesel)
Glow Plug Controller (Diesel)

Exhaust Manifold Gasket

Ignition Coil(s)

Exhaust Pipes and/or Mufflers
(when located between catalytic
converters and exhaust manifold)

Ignition Control Module
Knock Sensor
Spark Plug Wires

Positive Crankcase Ventilation
(PCV) System

Spark Plugs

Oil Filler Cap

Catalytic Converter System

PCV Filter

Catalytic Converter(s) and Muffler if
attached as assembly * **

PCV Oil Separator

Diesel Exhaust Temperature and
Pressure Sensors

Exhaust Gas Recirculation (EGR)
System

Diesel Particulate Filter (DPF) *

EGR Feed and Delivery Pipes or
Cast-in Passages

Diesel Exhaust (DPF) Indirect Fuel
Injector

PCV Valve

EGR Valve

Diesel Exhaust Emission Reduction
Fluid Injector

EGR Valve Cooler
(6.6L DURAMAX® Diesel) *

Diesel Exhaust Emission Reduction
Fluid Tank

EGR Vacuum Pump Assembly
(6.6L DURAMAX® Diesel)

Evaporative Emission Control
System (Gasoline Engines)
Canister
Canister Purge Solenoid Valve
Canister Vent Solenoid
Fuel Feed and Return Pipes and
Hoses
Fuel Filler Cap
Fuel Level Sensor
Fuel Limiter Vent Valve *
Fuel Tank(s) *
Fuel Tank Filler Pipe (with restrictor)
Fuel Tank Vacuum or Pressure
Sensor

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Emission Warranty Parts List
Hybrid

Hybrid Battery Voltage Sensors

Housings

Auxiliary Transmission Fluid Pump *

SGCM Coolant Circuit
(fan, fan relay and pump)

Mounting Hardware

Starter Generator *

Pulleys

Starter Generator Control
Module (SGCM) **

Sealing Devices

Transmission Substrate
Temperature Sensor

Tubes

Battery Cooling Fan
Battery Pack Control
Module (BPCM) **
Battery Pack Current Sensor
Brake Pedal Travel Sensor
Drive Motors *
Drive Motor Resolvers *

Miscellaneous Items Used with
Above Components are Covered

Drive Motor/Generator Control
Module (DMCM ‐ HCP,
MCPA, MCPB) **

Belts

Electro-Hydraulic Brake Control
Module (EBCM) **

Clamps

Energy Storage Control Module **

Ducts

Fuel Filler Pipe Adapter Seal

Fittings

Hybrid Batteries *

Gaskets

Hybrid Battery Temperature Sensors

Grommets

Boots
Connectors

Hoses

Pipes

Springs
Wiring and Relays
Parts specified in your maintenance
schedule that require scheduled
replacement are covered up to their
first replacement interval or the
applicable emission warranty
coverage period, whichever comes
first. If failure of one of these parts
results in failure of another part,
both will be covered under the
Emission Control System Warranty.
For detailed information concerning
specific parts covered by these
emission control system warranties,
ask your dealer.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Emission Warranty Parts List

Replacement Parts
The emission control systems
of your vehicle were designed,
built, and tested using genuine GM
parts* and the vehicle is certified as
being in conformity with applicable
federal and California emission
requirements. Accordingly,
it is recommended that any
replacement parts used for
maintenance or for the repair
of emission control systems
be new, genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner may elect to
use non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not of
equivalent quality may impair the
effectiveness of emission control
systems.
If other than new, genuine GM
parts are used for maintenance
replacements or for the repair of
parts affecting emission control, the

owner should assure himself/herself
that such parts are warranted by
their manufacturer to be equivalent
to genuine GM parts in performance
and durability.
* “Genuine GM parts”, when used
in connection with GM vehicles,
means parts manufactured by or
for GM, designed for use on GM
vehicles, and distributed by any
division or subsidiary of GM.

Maintenance and Repairs
Maintenance and repairs can be
performed by any qualified service
outlet; however, warranty repairs
must be performed by an authorized
dealer except in an emergency
situation when a warranted part or a
warranty station is not reasonably
available to the vehicle owner.
In an emergency, where an
authorized dealer is not reasonably
available, repairs may be
performed at any available service
establishment or by the owner,
using any replacement part. Cadillac
will consider reimbursement for the

expense incurred, including
diagnosis, not to exceed the
manufacturer's suggested retail
price for all warranted parts
replaced and labor charges based
on Cadillac's recommended time
allowance for the warranty repair
and the geographically appropriate
labor rate. A part not being available
within 10 days or a repair not
being completed within 30 days
constitutes an emergency. Retain
receipts and failed parts in order to
receive compensation for warranty
repairs reimbursable due to an
emergency.
If, in an emergency situation,
it is necessary to have repairs
performed by other than a Cadillac
dealer and you believe the repairs
are covered by emission warranties,
take the replaced parts and your
receipt to a Cadillac dealer for
reimbursement consideration.
This applies to both the Federal
Emission Defect Warranty and
Federal Emission Performance
Warranty.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Emission Warranty Parts List
Receipts and records covering the
performance of regular maintenance
or emergency repairs should be
retained in the event questions
arise concerning maintenance.
These receipts and records should
be transferred to each subsequent
owner. GM will not deny warranty
coverage solely on the absence
of maintenance records. However,
GM may deny a warranty claim
if a failure to perform scheduled
maintenance resulted in the failure
of a warranty part.

Claims Procedure
As with the other warranties
covered in this booklet, take your
vehicle to any authorized Cadillac
dealer facility to obtain service
under the emission warranty. This
should be done as soon as possible
after failing an EPA-approved I/M
test or a California smog check test,
or at any time you suspect a defect
in a part.

Those repairs qualifying under
the warranty will be performed by
any Cadillac dealer at no charge.
Repairs which do not qualify will be
charged to you. You will be notified
as to whether or not the repair
qualifies under the warranty within
a reasonable time, not to exceed
30 days after receipt of the vehicle
by the dealer, or within the time
period required by local or state law.
The only exceptions would be if you
request or agree to an extension,
or if a delay results from events
beyond the control of your dealer or
GM. If you are not so notified, GM
will provide any required repairs at
no charge.
In the event a warranty matter is not
handled to your satisfaction, see
Customer Satisfaction Procedure on
page 34.

For further information or to report
violations of the Emission Control
System Warranty, you may contact
the EPA at:
Manager, Certification and
Compliance
Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
For a vehicle subject to the
California Exhaust Emission
Standards, you may contact the:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Customer Satisfaction Procedure

Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or
the general manager.

STEP TWO: If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Cadillac
Customer Assistance Center by
calling 1-800-458-8006. In Canada,
contact GM of Canada Central
Office by calling 1-800-263-3777:
English, or 1-800-263-7854: French.
For resolution of issues related to
the Cadillac Professional Vehicle,
contact 1-800-43-FLEET
(1-800-433-5338).

We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.

The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top
of the instrument panel on the
driver side, and visible through
the windshield.

The dealer name and location

The vehicle delivery date and
present mileage

When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest you
follow Step One first if you have a
concern.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Customer Satisfaction Procedure
STEP THREE: Both GM and your
GM dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two,
you can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce any additional rights you
may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs
or the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to this
informal dispute resolution program
prior to filing a court action, use of
the program is free of charge and
your case will generally be heard
within 40 days. If you do not agree
with the decision given in your case,
you may reject it and proceed with
any other venue for relief available
to you.

Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. GM reserves the right to
change eligibility limitations and/or
to discontinue its participation in this
program.

Cadillac Limited Warranty and Owner Assistance Information - 2011

State Warranty Enforcement Laws

Laws in many states permit owners
to obtain a replacement vehicle
or a refund of the purchase price
under certain circumstances.
The provisions of these laws vary
from state to state. To the extent
allowed by state law, GM requires
that you first provide us with written
notification of any service difficulty
you have experienced so that we
have an opportunity to make any
needed repairs before you are
eligible for the remedies provided
by these laws. The address for
written notification, is in Customer
Assistance Offices on page 39.

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Cadillac Limited Warranty and Owner Assistance Information - 2011

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Warranty Information for California Only
California Civil Code Section
1793.2(d) requires that, if GM
or its representatives are unable
to repair a new motor vehicle to
conform to the vehicle's applicable
express warranties after a
reasonable number of attempts,
GM shall either replace the new
motor vehicle or reimburse the
buyer the amount paid or payable
by the buyer. California Civil Code
Section 1793.22(b) creates a
presumption that GM has had a
reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within
18 months from delivery to the buyer
or 18,000 miles on the vehicle's
odometer, whichever occurs first,
one or more of the following occurs:
.

The same nonconformity results
in a condition that is likely to
cause death or serious bodily
injury if the vehicle is driven
AND the nonconformity has
been subject to repair two or
more times by GM or its agents
AND the buyer or lessee has

directly notified GM of the
need for the repair of the
nonconformity.
.

The same nonconformity has
been subject to repair four or
more times by GM or its agents
AND the buyer has notified GM
of the need for the repair of the
nonconformity.

The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery
of the vehicle to the buyer.

NOTICE TO GENERAL MOTORS
AS REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit, MI 48232-5170
When you make an inquiry, you
will need to give the year, model,
and mileage of your vehicle and
your VIN.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Special Coverage Adjustment Programs Beyond the Warranty Period

Cadillac is proud of the protection
afforded by its warranty coverages.
In order to achieve maximum
customer satisfaction, there may be
times when Cadillac will establish
a special coverage adjustment
program to pay all or part of the cost
of certain repairs not covered by the
warranty or to reimburse certain
repair expenses you may have
incurred. Check with your Cadillac
dealer or call the Cadillac Customer
Assistance Center to determine
whether any special coverage
adjustment program is applicable
to your vehicle.
When you make an inquiry, you
will need to give the year, model,
and mileage of your vehicle and
your VIN.

Cadillac Limited Warranty and Owner Assistance Information - 2011

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Customer Assistance Offices
Cadillac encourages customers to
call the toll-free telephone number
for assistance. However, if you wish
to write or e-mail Cadillac, refer to
the address below.
United States
Cadillac Customer Assistance
Center
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Service:
1-800-882-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994

Canada
Customer Communication Centre,
CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-446-2000 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-882-1112
Mexico, Central America, and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520 Mexico, D.F.
01-800-466-0805
Long Distance: 011-52-53 29 0805

Cadillac Limited Warranty and Owner Assistance Information - 2011

Customer Assistance for Text Telephone (TTY) Users

To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), Cadillac has
TTY equipment available at its
Customer Assistance Center and
Roadside Assistance Center.
The TTY for the Cadillac Customer
Assistance Center is:
1-800-833-2622 in the United States
1-800-263-3830 in Canada
The TTY for the Cadillac Roadside
Assistance Center is:
1-888-889-2438 in the U.S.

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Cadillac Limited Warranty and Owner Assistance Information - 2011

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Online Owner Center
Cadillac Owner
Center (U.S.) —
www.cadillacownercenter.com
Information and services
customized for your specific
vehicle — all in one convenient
place.
.

Digital owner manual, warranty
information, and more

Other Helpful Links:
Cadillac − www.cadillac.com
Cadillac Merchandise —
www.cadillaccollection.com
Help Center —
www.cadillac.com/faq
.

FAQ

Store online service and
maintenance records

My GM Canada
(Canada) — www.gm.ca

Find Cadillac dealers for service
nationwide

Exclusive privileges and offers

Recall notices for your specific
vehicle

OnStar® and GM Cardmember
Services Earnings summaries

My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.

Here are a few of the valuable
tools and services you will have
access to:
.

My Showroom: Find and save
information on vehicles and
current offers in your area.

My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.

My Driveway: Access quick
links to parts and service
estimates, check trade-in
values, or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.

My Preferences: Manage your
profile and use tools and forms
with greater ease.

To sign up, visit the My GM.ca
section within www.gm.ca.

Cadillac Limited Warranty and Owner Assistance Information - 2011

Roadside Assistance Program

Cadillac is proud to offer the
response, security, and convenience
of Cadillac's 24-Hour Roadside
Service Program for a period of
5 years or 100,000 miles, whichever
comes first. Consult your dealer
or refer to the owner manual for
details. The Cadillac Roadside
Assistance Center can be reached
by calling 1-800-882-1112.
Roadside Assistance is not part
of or included in the coverage
provided by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada Limited
reserve the right to make any
changes or discontinue the
Roadside Assistance program
at any time without notification.

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Cadillac Limited Warranty and Owner Assistance Information - 2011

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Courtesy Transportation Program
If your vehicle requires warranty
repairs during the 5 year/
100,000 mile (8 year/100,000 mile
for Escalade Hybrid vehicle)
coverage period, alternate
transportation and/or reimbursement
of certain transportation expenses
may be available under the
Courtesy Transportation Program.
Several transportation options are
available. Consult your dealer or
refer to the owner manual for
details.
Courtesy Transportation is not part
of or included in the coverage
provided by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada Limited
reserve the right to make any
changes or discontinue the
Courtesy Transportation program
at any time without notification.

Cadillac Limited Warranty and Owner Assistance Information - 2011

2 NOTES

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Cadillac 2011 Escalade Warranty Guide

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