CalAmp 530009 MMDS Wireless Modem, 530009 User Manual Manual

CalAmp Corp. MMDS Wireless Modem, 530009 Manual

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Viper Modem User Guide
For use with all Viper Modem models
Part Number 132440
Revision A
March 6, 2003
Proprietary
All information disclosed by this document is the proprietary property of California Amplifier, Inc. and is protected
by copyright, trademark, and/or trade secret laws. All rights therein are expressly reserved.
California Amplifier, Inc.
Viper Modem User Guide
TABLE OF CONTENTS
PERMISSIONS, TRADEMARKS & DISTRIBUTION ..........................................................................................3
SAFETY ......................................................................................................................................................4
REGULATORY INFORMATION .....................................................................................................................5
BATTERY PRECAUTIONS ............................................................................................................................6
INTRODUCTION.......................................................................................................................................7
PACKAGE INVENTORY .........................................................................................................................7
VIPER MODELS........................................................................................................................................7
OPERATING FREQUENCIES .........................................................................................................................8
COMPUTER CONNECTIONS .........................................................................................................................8
MINIMUM COMPUTING REQUIREMENTS ......................................................................................9
PHYSICAL CHARACTERISTICS ........................................................................................................10
INSTALLING AN ETHERNET MODEM ............................................................................................11
INSTALLING A USB MODEM..............................................................................................................13
ACCESSING THE INTERNET..............................................................................................................17
TROUBLESHOOTING ...........................................................................................................................18
INDICATOR LIGHTS ..................................................................................................................................18
INSTALLING CALAMP MONITOR ..............................................................................................................19
USING CALAMP MONITOR .......................................................................................................................23
UNINSTALLING CALAMP MONITOR ..............................................................................................26
INSTALLING & CHARGING THE BATTERY..................................................................................27
CARE & MAINTENANCE .....................................................................................................................28
Part #132440
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California Amplifier, Inc.
Viper Modem User Guide
Permissions, Trademarks & Distribution
Copyright© 2001 - 2003, California Amplifier, Inc. All information contained herein and disclosed by
this document is confidential and the proprietary property of California Amplifier, Inc. and all rights
therein are expressly reserved. Acceptance of this material signifies agreement by the recipient that the
information contained in this document is confidential and that it will be used solely for the purposes set
forth herein. Acceptance of this material signifies agreement by the recipient that it will not be used,
reproduced in whole or in part, disclosed, distributed, or conveyed to others in any manner or by any
means – graphic, electronic, or mechanical, including photocopying, recording, taping, or information
storage and retrieval systems – without the express written permission of California Amplifier, Inc.
CalAmp, the CalAmp logo and Viper are trademarks of California Amplifier, Inc. Other product and
company names mentioned herein may be trademarks and/or service marks of their respective owners.
Except for the hardware warranty, nothing herein constitutes any representation, warranty,
assurance, or guaranty of any kind.
Because of continuing developments and improvements in design, manufacturing, and deployment,
material in this document is subject to change without notification and does not represent any
commitment or obligation on the part of California Amplifier, Inc.
California Amplifier, Inc. shall have no liability for any error or damages resulting from the use of this
document.
All CalAmp logos and trademarks are the property of California Amplifier, Inc. Unauthorized usage is
strictly prohibited without the express written permission of California Amplifier, Inc.
 2001 - 2003 California Amplifier, Inc. All rights reserved.
Part # 132440
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California Amplifier, Inc.
Viper Modem User Guide
Safety
When using CalAmp Viper electronic equipment, always follow basic safety precautions to reduce the
risk of electrical shock, fire, and injury to people and/or property. Follow all warnings and instructions
that come with the equipment.
1. Do not use the equipment while you are in a bathtub, shower, pool, or spa. Exposure of the
equipment to water could cause severe electrical shock or serious damage to the equipment.
2. Do not immerse the equipment in any type of liquid. Use a damp cloth and if needed, water and a
mild detergent to clean the plastic shell. Unplug the equipment from the power source before
cleaning.
3. Follow all airport and FAA regulations when using the equipment on or near aircraft.
4. Only operate the equipment from the type of power source(s) indicated in this manual (110 VAC
adapter or CalAmp supplied battery). Any other type of input power source may cause damage to the
equipment.
5. Power the equipment using only the battery or the AC adapter cable provided, and in accordance with
the instructions specified in the user manual.
6. Do not use a frayed or damaged power cord. Do not place the power cord where it can be stepped on
or tripped over.
7. Do not touch wires where the insulation is frayed or worn unless the equipment has been
disconnected from its power source.
8. Do not overload wall outlets, power strips, or extension cords. This can cause serious electrical shock
or fire.
9. Do not place the equipment on an unstable surface. It can fall and cause injury or damage to the
equipment.
10. Do not disassemble the equipment. Removing covers exposes dangerous voltages or other risks and
also voids the warranty. Incorrect reassembly can cause equipment damage or electrical shock. Only
an authorized repair technician should service this product.
11. Do not expose the equipment to extreme hot or cold temperatures.
12. Do not use the equipment under the following conditions:
• When the equipment has been exposed to water or moisture.
• When the equipment has been damaged.
• When the power cord is damaged or frayed.
• When the equipment does not operate properly or shows a distinct change in performance.
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California Amplifier, Inc.
Viper Modem User Guide
Regulatory Information
FCC Notice
CAUTION: This device is a Radio Frequency transmitter. It is required to comply with FCC RF
exposure requirements for transmitting devices. A minimum separation distance of 8 inches (20
cm) or more must be maintained between the antenna and all persons during device operations to
ensure compliance with the FCC’s rules for Radio Frequency Exposure. If this minimum distance
cannot be maintained, exposure to RF levels that exceed the FCC’s limits may result.
FCC Compliance and Advisory Statement
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
This equipment has been tested and found to comply with the limits for a class B digital device,
Pursuant to Part 15 of the FCC rules. The operation is subject to the following two conditions:
(1)
This device may not cause harmful interference, and
(2)
This device must accept any interference received, including interference that may cause
undesired operation.
These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed or used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
1)
Reorient or relocate the receiving antenna;
2)
Increase the separation between the equipment and the receiver;
3)
Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected;
4)
Consult the dealer or an experienced radio/TV technician for additional suggestions.
INFORMATION TO USER
This device has been authorized as a radio frequency transmitter under the appropriate rules of the
Federal Communications Commission. Any changes or modifications not expressly approved by
CalAmp could void the user’s authority to operate the equipment.
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California Amplifier, Inc.
Viper Modem User Guide
Battery Precautions
CAUTION! To reduce risk of injury or fire, follow these instructions when handling the battery.
1. Risk of explosion is possible if the battery is replaced with one not supplied by CalAmp.
2. Do not dispose of the battery in a fire. They may explode. Check with the local codes for battery
disposal guidelines.
3. Do not open or mutilate the battery. The battery contains substances that are toxic, corrosive, or
harmful to humans. If battery substances come in contact with the skin, seek medical help
immediately.
4. Do not attempt to recharge the battery by any means except per the instructions in this manual.
5. Remove the battery from the equipment if the equipment is not going to be used for a long period of
time. The battery could leak and cause damage to the equipment.
6. Exercise care when handling the battery to prevent shorting the battery with conducting materials
such as bracelets, rings, and keys.
7. Store the battery pack in a dry place, 0 to +40 degrees Celsius.
8. Dispose of used batteries according to environmental guidelines.
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California Amplifier, Inc.
Congratulations! The Viper Modem is a user-friendly, easy-toinstall device that helps you connect wirelessly to the Internet. It
provides complete broadband Internet access to residential and
small office/home office (SOHO) customers without the necessity
of professional hardware installation. The Viper Modem also
provides nomadic service availability as a computer with this
device is moved from room to room, location to location, or even
city to city as long as there is coverage in the area.
Introduction
Package
Inventory
Please verify the contents of your Viper Modem package. If you do
not find all of these items in your package, notify the supplier from
whom you obtained it.
• Viper Modem
• Viper Modem AC power adapter
• PC-to-Viper Modem cable (USB or Ethernet)
• Viper Modem User Guide
• Viper Modem Quick Installation Guide
• CalAmp Monitor Installation CD
Your Viper Modem will be a WCS (2.3 GHz) or MMDS (2.6 GHz)
version. The difference is due to each one’s operating band
frequency range, described in Table 1 on the next page.
Viper Models
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California Amplifier, Inc.
Operating
Frequencies
Viper Modem User Guide
Part
Number
530010E
Frequency Range
2305 to 2360MHz
Operating
Band
WCS
Port
Connection
Ethernet
530010U
2305 to 2360MHz
WCS
USB
530009E
530009U
2596 to 2686MHz
2596 to 2686MHz
MMDS/ITFS
MMDS/ITFS
Ethernet
USB
The “E” in the model name stands for Ethernet, and the “U” in the
model name stands for Universal Serial Buss (USB). Your
computer will have one of these two types of ports for connecting
the Modem.
•
An Ethernet connection will function with any Win32
Operating System (Windows® 95 or later).
•
A USB connection will function only with Windows 98,
Windows 98SE, Windows 2000, Windows ME, or Windows
XP. It will not work with Windows 95 or Windows NT.
Computer
Connections
You must have the Viper Modem model with the appropriate
connection for your computer port.
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California Amplifier, Inc.
Minimum
Computing
Requirements
Viper Modem User Guide
Operating
System1:
CPU:
RAM:
Hard Drive:
Monitor:
Ethernet Modems: Any Win32® Operating System
(OS) - Windows® 95, Windows 982, Windows
98SE2, Windows 2000, Windows ME2, Windows
XP, or later version. Windows XP must be Service
Pack Level 1 or higher. Internet Explorer 3.0 or
higher is required for installation on Windows 95
Operating Systems.
USB Modems: Windows® 982, Windows 98SE2,
Windows 2000, Windows ME2, Windows XP,
or later version. USB will not work with Windows
95 or Windows NT. Windows XP must be Service
Pack Level 1 or higher.
General Information:
ƒ Ensure that the pc network port is enabled.
ƒ MacIntosh systems and Lynx/Unix systems are
not supported.
Pentium level or higher
32 MB or the Operating System minimum,
whichever is greater
10 MB free disk space for CalAmp Monitor
software
256 colors, 800 x 600 resolution
NOTE: If you are going to upgrade your Operating System after loading the
CalAmp Monitor software, you must first uninstall CalAmp Monitor prior to
upgrading the OS. Otherwise, CalAmp Monitor will not work. See Uninstall
instructions in this Guide.
NOTE: The Viper Modem must be left powered ON whenever you shut down
or restart any Windows 98 or ME platforms. If the Modem is off, a blue screen
appears on the monitor. In the event that happens you will most likely have to
power cycle the PC.
The Viper Modem installation sections include instructions for
both Ethernet and USB connections. Be sure to use the instructions
that apply to your Viper model. The CalAmp Monitor software
installation procedure is the same for any of the Viper models.
This manual will guide you through the simple process of installing
the Viper Modem and software, which has been developed to
optimize the ease and convenience for you, our valued customer.
The 2.6 GHz model is used in most of the illustrations in this
manual.
If you experience any difficulties with your unit, please contact
your Service Provider or the vendor from whom you obtained your
Viper Modem.
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Physical
Characteristics
Indicator Lights
On/Off Switch
External Interfaces
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California Amplifier, Inc.
Viper Modem User Guide
Installing an
Ethernet Modem
The following
instructions are for the
installation of a Viper
Modem that has an
Ethernet connection.
Please read all
instructions before
attempting the
installation. It is
advisable to turn off the
computer and the Viper
Modem before
performing the
installation.
Step Action
1.
Connect the Ethernet
cable to the Ethernet
port on the computer.
2.
Connect the other end of
the Ethernet cable to the
Viper Modem.
3.
Connect the AC power
adapter to the Viper
Modem. Plug the other
end into a 110 VAC
outlet.
Illustration
CAUTION! Only use
the AC power adapter
(P/N 71775) specifically
supplied with the Viper
Modem. Using any other
adapter may cause
damage to the Modem.
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California Amplifier, Inc.
Viper Modem User Guide
Installing an Ethernet Step Action
4.
Push the On/Off button
Modem, continued
Illustration
on the Modem to ON.
5.
If the Green Power
indicator light comes on
(center LED), proceed to
Step 7. If not, there is a
problem with the
Modem or the AC
power adapter. Check all
cables for proper
connection. Otherwise,
contact the supplier
from whom you
obtained the package.
7.
Turn your computer on
and log in.
Proceed to the
“Troubleshooting /
Installing CalAmp
Monitor” section of this
manual.
8.
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California Amplifier, Inc.
Installing a USB
Modem
Viper Modem User Guide
The following instructions are for the installation of a Viper
Modem that has a USB connection. Please read all instructions
before attempting the installation. It is advisable to turn off the
computer and the Viper Modem before performing the installation.
Step Action
1.
Connect the USB cable
to the USB port on the
computer.
2.
Connect the other end of
the USB cable to the
back of the Viper
Modem.
3.
Connect the AC power
adapter cable to the back
of the Viper Modem.
Plug the other end of the
cable into a 110 VAC
outlet.
Illustration
CAUTION! Only use
the AC power adapter
(P/N 71775) specifically
supplied with the Viper
Modem. Using any other
adapter may cause
damage to the Modem.
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California Amplifier, Inc.
Installing a USB
Modem, continued
Viper Modem User Guide
Step Action
4.
Push the ON/OFF
button on the Modem
to ON.
5.
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Illustration
If the Green Power
indicator light comes on
(center LED), proceed to
Step 7. If not, there is a
problem with the
Modem or the AC
Power Adapter. Check
all cables for proper
connection. Otherwise,
contact the supplier
from whom you
obtained the package.
14
California Amplifier, Inc.
Installing a USB
Modem,
Continued
Viper Modem User Guide
Step Action
7.
Turn your computer ON
and log in.
8.
9.
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Illustration
NOTE: For Windows
2000, you must be
logged into an account
having Administrative
privileges to install the
Viper Modem and its
software.
Plug-and-Play will
detect the Viper device
now attached to the
computer, and it will
launch the Plug-andPlay application.
If this does not happen,
the problem may be due
to one of the following:
• Windows NT and
Windows 95 do not
support a USB
device.
• The Modem is not
turned on.
• The Modem is not
connected properly
to the computer.
The Add New Hardware
Wizard dialog box
appears. Click Next to
continue.
15
California Amplifier, Inc.
Installing a USB
Modem,
Continued
Part #132440
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Viper Modem User Guide
Step Action
10.
Insert the Viper
Installation CD into the
computer’s CD-ROM
drive.
11.
Select the ‘Search for
the best driver for your
device’ option. Click
Next to continue.
12.
Select the ‘CD-ROM
drive’ checkbox. Click
Next to continue.
13.
Confirm that the drive
location is correct (it
may be different than
the one shown in the
illustration). The file to
be installed should say
‘NETNNUSB.INF”.
Click Next to continue.
Illustration
16
California Amplifier, Inc.
Installing a USB
Modem,
Continued
Viper Modem User Guide
Step Action
Illustration
14.
Windows will finish
installing the software
files required for the
Viper Modem operation.
Click Finish.
15.
16.
You must restart your
computer at this point
before proceeding.
After the computer
restart is complete,
proceed to the
“Troubleshooting /
Installing CalAmp
Monitor” section of this
manual.
With your Modem now installed, and both the Modem and
computer powered on, you should be able to surf the Internet! To
access the Internet, open the web browser that is installed on your
computer.
Accessing the
Internet
Part # 132440
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NOTE: For Window 98,
a window may appear
asking for drivers to be
installed from the
Windows 98 setup disk.
If so, insert the
Windows 98 setup disk
into the CD-ROM drive
at this time and accept
the defaults.
After clicking Finish,
the System Settings
Change window appears
asking if you want to
restart your computer
now. Click Yes.
Rev A
17
California Amplifier, Inc.
Troubleshooting
Viper Modem User Guide
After installation, if you are experiencing difficulties with your
Internet connection, please review the Minimum System
Requirements section of this manual to ensure your computer
meets those requirements. Next, go back over the installation
procedures and ensure those steps were completed properly.
Assuming the computer requirements are met and the installation
steps were completed as required, you will need to observe the
light indicators on the front of the Modem. You also may need to
install the CalAmp Monitor software. This software is provided on
a CD that came in your Modem package.
The CalAmp Monitor software assists in solving connection
problems as well as providing information about the battery power
(batteries are optional).
Indicator Lights
The indicator lights on the front of the Modem provide valuable
information about its operation. They change appearance to
designate the state of the items that they represent. Used in
conjunction with the CalAmp Monitor software, you can
troubleshoot signal issues, network connections, and power
problems.
Signal Strength
Power Indicator
Battery Indicator
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California Amplifier, Inc.
Indicator Lights,
Continued
Viper Modem User Guide
Signal Strength Indicator (SSI)
Constant Green :
Strong signal
Constant Yellow :
Medium signal
Constant Red :
Weak signal
Flashing Red :
No signal
Battery Indicator
Constant Yellow :
Battery is charging
Constant Red :
Battery is less than 20% charged
Flashing Red :
Battery is less than 10% charged
Off :
Battery is fully charged or not installed
Power Indicator
Constant Green :
Installing CalAmp
Monitor
The Modem is ON (AC or DC power)
The CalAmp Monitor software provides two types of information:
signal strength and quality of the incoming signal. It can also
provide information about the connectivity to the Service
Provider’s network. These displays may be required when
troubleshooting Modem problems.
Before you install, please note:
Part # 132440
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•
For Windows NT and Windows 2000 you must be logged
into an account having Administrative privileges in order to
install the CalAmp Monitor software.
•
For Windows 95, Windows 98, and Windows 98SE
Operating Systems (OS), the OS CD may be required to
complete this installation. If prompted, insert the OS CD
into the CD-ROM drive and accept the defaults.
•
If you are going to upgrade your Operating System after
loading the CalAmp Monitor software, you must first
uninstall CalAmp Monitor prior to upgrading the OS.
Otherwise, CalAmp Monitor will not work. See Uninstall
instructions in this Guide.
19
California Amplifier, Inc.
Installing CalAmp
Monitor, continued
Viper Modem User Guide
Step Action
Illustration
1.
Shut down all programs,
including anti-virus
software programs,
before installing the
CalAmp Monitor
software.
2.
Insert the CalAmp
Monitor Installation CD
into the CD-ROM drive.
3.
At the bottom left-hand
corner of your screen,
click Start > Run. In
the Run window, enter
e:\setup in the Open
field (where “e”
represents the CD
drive). Use whatever
letter that represents
your CD drive. Click
OK to continue.
4.
The InstallAnywhere
window appears. The
progress bar indicates
that InstallAnywhere has
initialized.
5.
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The CalAmp Monitor
Introduction screen
appears. Click Next to
continue.
20
California Amplifier, Inc.
Installing CalAmp
Monitor, continued
Viper Modem User Guide
Step Action
Illustration
6.
The License Agreement
screen appears. Read the
Licensing Agreement.
Select the I Accept
option, and click Next to
continue.
NOTE: If the License
Agreement is not
accepted, you cannot
install the software.
7.
The Viper Positioning
screen appears. Read the
screen for positioning
the Viper Modem for
optimum performance.
Click Next to continue.
8.
The Choose Install
Folder screen appears.
Enter the name of the
folder where you wish to
install the software.
Click Next to continue.
The default installation
folder provided by the
software is shown in the
illustration.
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California Amplifier, Inc.
Installing CalAmp
Monitor, continued
Viper Modem User Guide
Step Action
9.
The Pre-Installation
Summary screen
appears. Review the
contents for accuracy.
Click Install to
continue.
10.
Illustration
For your installation and
computer, this screen
may have different
information than what is
shown in the illustration.
The Installing screen
will display as the
application files are
loaded.
11
At the Install Complete
screen, click Done to
close the window.
12.
After clicking Done the
System Settings Change
window appears, asking
if you want to restart
your computer now.
Click Yes.
NOTE: You must restart
your computer at this
point before proceeding.
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California Amplifier, Inc.
Viper Modem User Guide
To open the CalAmp Monitor software application, right-click on
the icon of the Viper Modem in the toolbar tray of your computer.
Select Maximize.
Using CalAmp
Monitor
Ripwave Modem Icon
10:36 AM
A window with icons and, provided your Modem is on, bar graphs,
will pop up. Notice the bottom right corner of the window shows
the Equipment Identification (EID) for your specific Viper Modem.
If you talk with a Service Technician while troubleshooting, you
may be asked for this number.
The icons represent each of the components and connections
throughout the network.
Computer
Part # 132440
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Computer to
Ripwave
connection
Ripwave
Modem
Ripwave to
Base Station
Base Station
wireless connection
23
California Amplifier, Inc.
Using CalAmp
Monitor, continued
Viper Modem User Guide
The Signal Strength and Signal Quality are dynamic bar graphs
that indicate how well your Modem is receiving signals from the
Base Station. To increase the strength and quality of the signal,
change the location of the Viper Modem. Try moving it closer to a
window, to a higher location, away from other wireless devices
(microwave ovens, cordless phones), and away from metal objects
(shelves, file cabinets). As the Viper Modem is repositioned,
observe the Signal Strength and Signal Quality bar graphs. Position
the Modem for maximum signal strength and quality.
If you make a service call to your Service Provider, the Technician
may ask you to read the numbers to the right of the signal bar
graphs. These will help the Technician to evaluate the best position
for your Viper Modem. The Battery Strength bar graph and the
number to the right of it indicate how much charge is left in the
battery (batteries are optional). Without a battery in the Modem,
the Battery Strength bar graph and number will be disabled (grayed
out).
If a problem is detected with one of the components, or if a
connection goes down, a red circle with a slash
will be
positioned over the icon.
In this example, the cable connecting the computer and Modem is
not operational; the wireless signal between Modem and Base
Station is down; and there is no battery being used.
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California Amplifier, Inc.
Using CalAmp
Monitor, continued
Viper Modem User Guide
To check connectivity to the Service Provider’s network, you will
click the Advanced button on the CalAmp Monitor. The Advanced
section of the window appears and displays all of the connections
throughout the network. The names of the network component will
vary with each Operator’s network. Note that if the connection
between the Viper Modem and the Base Station is down, the
Advanced button will be disabled (grayed out).
The blue question marks on the right side of the Advanced section
indicate that all connections are untested. Now click on the Run
Tests button at the bottom of the window. The blue question marks
will change to either a blue checkmark or a red slash mark. A blue
checkmark indicates that the connection is valid. A red slash mark
indicates there is a problem with that connection.
The features of the Advanced and Run Tests buttons are to be used
in conjunction with your Service Provider Technician to resolve
problems. There is no need to use these features unless you are
experiencing problems with the Modem.
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California Amplifier, Inc.
Uninstalling
CalAmp
Monitor
Viper Modem User Guide
If for some reason you need to uninstall the CalAmp Monitor
software, e.g., to upgrade your Operating System software, follow
the procedure below.
Step Action
1.
On your computer
screen lower left corner,
click on Start >
Programs > CalAmp
CalAmp Monitor >
Uninstall CalAmp
Monitor. The InstallAnywhere Uninstaller
screen appears. Click
Uninstall.
Part #132440
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Rev A
2.
The screen will cycle
through as the
application files are
uninstalled.
3.
The Uninstall Complete
screen appears when
finished. Click on Quit
to close the Uninstall
screen.
4.
Restart the pc to
complete the uninstall
process. This will ensure
it functions properly
after uninstalling.
Illustration
26
California Amplifier, Inc.
Installing &
Charging the
Battery
Viper Modem User Guide
The battery pack is an option and is not included with the unit. To
order a battery for the Viper Modem, contact your Service Provider
or the vendor from whom you purchased the Modem.
The battery pack is installed in the bottom of the Viper Modem.
To install and charge or remove the battery pack, follow the steps
based on your model.
Part # 132440
March 6, 2003
Rev A
27
California Amplifier, Inc.
Care &
Maintenance
Part #132440
March 6, 2003
Rev A
Viper Modem User Guide
The Viper Modem is designed to give years of trouble-free service.
To ensure operation, read the following care and maintenance
instructions.
ƒ
Keep the Modem free of dust and moisture. If the Modem gets
wet, use a towel to dry it immediately.
ƒ
Handle the Modem gently. Dropping it or mishandling it can
cause damage to the plastic shell or the electronic circuitry.
ƒ
Keep the Modem away from high temperatures. Heat can cause
damage to the plastic shell or the electronic circuitry.
ƒ
Use only a mild detergent and a soft, damp cloth to clean the
Modem. Do not use any chemicals or abrasives to clean the
plastic shell.
ƒ
If there is a problem with the Modem, do not attempt to repair
it yourself. Report the problem to your Service Provider.
ƒ
If you are going to upgrade your Operating System after
loading the CalAmp Monitor software, you must first uninstall
CalAmp Monitor prior to upgrading the OS. Otherwise,
CalAmp Monitor will not work. See Uninstall instructions in
this Guide.
ƒ
The Viper Modem must be left powered ON whenever you
shut down or restart any Windows 98 or ME platforms. If the
Modem is off, a blue screen appears on the monitor. In the
event this happens you will mostly likely have to power cycle
the PC.
28

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