Contents
8b Chap 6 & 7
| Download: |  |
| Mirror Download [FCC.gov] | |
| Document ID | 1859 |
| Application ID | 9QgRZpbMd7nNp8VeHGlHKA== |
| Document Description | 8b Chap 6 & 7 |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 75.75kB (946832 bits) |
| Date Submitted | 1998-05-13 00:00:00 |
| Date Available | 1998-06-23 00:00:00 |
| Creation Date | 2001-07-17 19:28:58 |
| Producing Software | Acrobat Distiller 4.0 for Windows |
| Document Lastmod | 2001-07-17 19:28:58 |
| Document Title | 8b Chap 6 & 7 |
OS/BPQMSJ/QBOHIZUaiSK) 98.3 9 4:33 pm Page aria; ‘
Chapter 6
Troubleshooting
D If You Cannot Solve the Problem ...................... 6—3
El Problems Index .................................. 6—4
- Paper Jams ..... 676
Jams in the Automatic Document Feeder (ADP) ...... 676
Jams in the Sheet Feeder ........................ 678
- Printing Problems .......... . . 6-9
. Print Quality Problems ...... . , ....... 6—14
v Color Printing Problems .......................... 6-16
' Problems Feeding Paper Into the C3500 Sheet Feeder . l . . 6-19
0 Faxing Problems .................... . . . . 6-22
Sending Faxes . , . 6-22
Receiving Faxes ..................... . . 6-24
0 Telephone Problems . . 6-27
- Copying Problems . . i . . ,6-28
- General Problems ...................... 6—29
D Error Codes, Messages, and Solutions .................. 6-30
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If your C3500 is not operating properly, use the information and
suggestions in this chapter to try to solve the problem.
In addition, while some problems will have a single cause, others will
have a combination of causes. In the latter cases, you may need to use a
process of elimination to (ind the cause and correct the problem. For
example, many printing problems are related to how your software
interacts with the C3500. If you were having trouble printing, but found
that your C3500 could make copies correctly, you would know that the
problem was with your computer, software, or cables, and not with the
C3500 itself.
It the C3500 makes strange noises, emits smoke, or strange smells,
unplug it immediawa and Contact your local authorized Canon dealer
“m" or service center. Do not attempt to disassemble or repair the unit
yourseltl
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If You Cannot Solve the Problem
If you have a problem with your C3500 and cannot solve it using the
information in this chapter, contact your local authorized Canon dealer
or service center.
@ Attempting to repair the C3500 yourself may void the limited warranty.
See the limited warranty in the back of this guide for details.
Before contacting your local auLhorized Canon dealer or service center,
make sure you have the following information about your C35UD:
D The unit’ 5 name: C3500
D The 015005 serial number (on a label on the back of the C3500)
HA2—097x
CANON lNci MADE IN JAPAN
NO. x x x x x x x x
\ seam.
NUMBER
D The C3500’s ROM version number (to find this, print the user data
list: see the MuitiPASS Desktop Manager fur Windows" User's Guide)
D The MultiPASS Desktop Manager version number (see the
MultiPASS Desktop Manager for Windows“ User's Guide)
D Where you purchased the unit
D A detailed description of the problem
D The steps you have taken to solve the problem, and the results
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Chapter 6 ' Troubleshooting 6—3
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Problems Index
Problem See page
Printing Problems
The ALARM light comes on and the C3500 beeps
while printing —9
Nothing print 9
The B] cat-ridge moves, but no print appears on
the paper 6-11
The CSSOU suspends printing after each line
Your PC indicates a device time-out
The printed output is not what you expected
Printout does not match paper siz
The printout curls
Print Quality Problems
Print is not clear
Output appears 1agged
The printout has dots of ink splashed on it
The printout has white streaks or missing dots
Output is taint .....
Print-int takes too much time .
The printout contains blurred or smudged ink
Color Printing Problems
Colors are missing, and the output contains only
black ink...
Colors are broken or uneven
Colors generally print incorrectly
Colors in a line are uneven or different from those in
previous lines .
Hue changes
Printed blue looks purple
Color images are missing some deta
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Problem See page
Problems Feeding Paper Into the C3500 Sheet Feeder
Paper does not feed into the C3500
Printing is skewed
Several sheets load into the C3500 at once.
Transparencies or back print film do not feed correctly.
The paper jams repeatedly
Envelopes will not feed
Faxing Problems
You cannot send a fax ......
Images on taxes received from the C35DD are spotted
or dirty
The C3500 cannot send a fax using ECM
Errors occur frequently while sending taxes
The C3500 cannot receive faxes automatically
The C350!) will not switch between telephone and fax‘
calls automatically
The C3500 will not receive faxes manually
The print quality is poor .....
The C3500 cannot receive faxes using ECM
Nothing prints..."
Received taxes are blotched or uneven
Errors occur frequently while receiving
Telephone Problems
The C3500 cannot dial .....
The phone disconnects while you are talking on
the line
Copying Problems
The C3500 will not make a copy .....
MEMORY FULL appears in the LCD display when you
are making multiple copies...
General Problems
The C3500 has no power .
The C3500 will not print reports .
Nothing appears in the LCD display .
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Paper Jams
On occasion, the document feeding into the CSSOO‘S Automatic
Document Feeder (ADP) or the paper in its sheet feeder may misfeed or
jam. If this happens, you can usually fix the problem using one of the
following procedures.
@ You do not need to unplug the C3500 while clearing paper jams.
Jams in the Automatic Document Feeder (ADP)
Use this procedure if the document in the C3500’s Automatic Document
Feeder (ADP) jams or misfeeds. (If this occurs, the message CHECK
DOCUMENT appears in the display)
1. Press STOP.
Do not try to pull the document out without opening the operation
panel, or you may tear or smudge the document.
2. Open the operation panel by gently pulling it toward you.
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3, Remove the jammed page by pulling it in either direction.
@ If the paper does not pull out easily, do not force it. Contact your local
authorized Canon dealer or service center.
Mme
smv
4 Gently push the operation panel shut until it clicks
5, Press STOP to clear the error message.
6 If you have a multipage document, remove the entire document
from the Automatic Document Feeder (ADP), and reload it,
following the instructions in “Loading the Document” on page 4—4.
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Jams in the Sheet Feeder
Use this procedure if the recording paper jams or misteeds in the sheet
feeder. If this happens, the message CLEAR PAPER JAM appears in the
display.
1. Gently pull any jammed paper out of the unit as shown.
2. Remove the paper stack from the sheet feeder and reload it,
following the instructions in ”Loading Print Media for Automatic
Feed” on page 241.
D Make sure you push the paper to the back and right of the
sheet feeder, and that the stack is not higher than the paper
limit mark (T).
“m 3. Press STOP to Clear the error message.
D If the Alarm light is on, press RESUME to clear the error
message.
D If you are printing from a Windows application, follow the
instructions displayed by the software on your PC.
a If the paper jam occurred while a tax was being received into the
C3500’s memory, that tax will print automatically when the jam is
"m cleared.
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Printing Problems
If you are having problems printing with the CSSOO, check the problems
and solutions listed in the following table.
Problem Possible cause
The ALARM light The C3500 may have a
comes on and the C3500 paper jam.
beeps while printing.
Solution
Clear any paper jams as
described above.
If the C3500 has no paper
jam, unplug it, wait 15
seconds, then plug it in
again. If the problem is
fixed, the Alarm light will
be off, the B] cartridge will
move to its home position,
and the LCD display will
show the date and receiving
mode (Standby mode).
If the Alarm light stays on,
call your local authorized
Canon dealer or service
center.
Nothing prints. The power cord may not be
plugged in securely.
The interface cable may not
be securely connected to the
C3500 and the computer.
The interface cable may not
be the correct type.
The C3500 or computer
were turned on while
you were connecting
the interface cable.
Make sure the power cord
is plugged securely into the
unit and into a wall outlet.
Check the interface cable's
connections. See page 2-19.
Make sure you are using a
bi-directional parallel
interface cable.
See page 2-19.
Unplug the C3500 and
turn the computer off, then
plug the C3500 in and turn
the computer on again.
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Problem Possible cause Solution
Nothing prints The orange tape may not Be sure to remove the tape
(continued). have been removed from from the B] cartridge when
the B] cartridge when it you install it.
was installed. See page 2729.
The B] cartridge may not Make sure the cartridge is
have been installed properly. installed correctly. See page
2-27.
The print head unit may Clean the print head. See
need cleaning.
The B] cartridge may need
to be replaced.
The application you are
printing from may not be
set up properly
The application may not
have the correct printer
selected.
The printer driver may be
configured with the wrong
port.
The computer’s parallel
port may be disabled.
page 7-4.
Replace the B] cartridge. See
page 7-11.
Check the computer and the
application to make sure
they are configured
correctly.
Make sure the Print Setup
option in your application
has MultiPASS C3500
Printer Driver selected as
the printer.
Make sure the C3500
MultiPASS Printer Driver is
configured to use the
PC's parallel port. See the
MultiPASS Desktop Manager
for Windows“ User’s Guide.
Make sure your PC’s CMOS
has the primary parallel
port set to LPTl. (Your PC
should have a setup
program that lets you do
this.) See your computer’s
documentation for setting
the paper size.
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Chapter 6
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Problem Possible cause Solution
The B] cartridge moves, The B] cartridge or an ink Make sure the B] cartridge
but no print appears cartridge may not be and any ink tanks are
on the paper. installed properly. properly installed. See page
2-27,
The B] cartridge may Clean the print head.
need cleaning. See page 7—4.
An ink tank may be Replace empty ink tanks
empty
as needed, See page 7-7.
The C3500 suspends
printing after each
line.
The print head may have
become too hot. If this
happens, the C3500 slows
down to cool the print head.
You do not need to do
anything. Allow the C3500
to finish the current print
job and then let it sit awhile
to cool.
Your PC indicates a
device timeout.
A device time-out occurs
when the PC sends data to
the C3500, but the C3500
does not respond. The
C3500 may be unplugged,
not connected to the PC,
or have a paper jam.
Make sure the C3500
is plugged in, and that its
interface cable is securely
attached to the C3500 and
the PC, Clear any paper
jams, and make sure paper
is loaded properly in the
sheet feeder.
The printed output is
not what you expected.
There may be a communica-
tion problem between the
C3500 and your PC.
The interface cable may not
be securely connected to the
C3500 and the computer.
The interface cable may not
be the correct type.
Make sure the PC and the
application are configured
correctly for communicating
with the C3500. See the
MultiPASS Desktup Manager
for Windows“ User’s Guide.
Check the interface cable’s
connections.
See page 2-19.
Make sure you are using a
bi-directional parallel
interface cable.
See page 2—19.
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Troubleshooting 511
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Problem Possible cause Solution
The print out-put is The interface cable may be Make sure your parallel
not what you expected too long. cable is less then 6 feet
(continued). (2 m) long.
You may not be using the Make sure you have
correct printer driver. selected the MultiPASS
C3500 Printer Driver in the
Printer's dialog box or from
your application’s printer
dialog. See the MultiPASS
Desktop Manager for
Windows" User’s Guide.
You may not have the best Try selecting Coated Paper
’ media type selected. for the Media Type rather
than Plain Paper. See the
MultiPASS Desktop Manager
for WimicifwsD User’s Guide.
Previous software settings Make sure the (3500 was
may not be cleared. cleared of the previous
software settings before the
print job started. See the
application's documentation.
Printout does not Paper may not be loaded Make sure the paper is
match paper size, and aligned correctly in loaded and aligned
the sheet feeder. correctly See page 241.
The application's page Make sure the paper size
size and margin settings
may be incorrect.
and margin set in your
application are correct for
the paper in the sheet
feeder. See your
application’s documentation
for setting the paper size.
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06/BP2.US 6/950315(5L§K] 98 a 9 a u m Page «fig
Problem Possible cause Solution
Printout does not The selected printer driver Make sure you select the
match paper size may be incorrect. MultiPASS C3500 Primer
(continued). Drivel: See the MultiPASS
Desktop Manager for
Windows” User’s Guide.
@ If the print head prints on the platen, feed a few sheets of paper through
the C3500 to clean the ink off the platen.
mm
The printout curls. Your pages may include a Remove the printout
large amount of ink as soon as it exits the C3500
and let it dry, then roll it in
the direction opposite of the
curl.
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Print Quality Problems
It your print quality is not what you expect it to be, check the problems
and solutions below.
Problem
Prim is not clear.
Possible cause
The medium you are using
may not be supported by
the C3500,
You may be printing on the
wrong side of the paper.
The print head nozzles
Solution
Use only print media
specified in “Selecting the
Print Media" on page 2-33.
Many types of paper have a
"correct" side for printing.
If your paper does, make
sure that side is facing up.
If the paper has no obvious
correct side, try turning the
paper over and printing on
the other side.
Clean the print head. See
may be clogged. page 7-4.
Output appears jagged. You may be using Draft Change the resolution to
mode (180 dpi), which can standard on your PC. See
give output a jagged look. the MultiPASS Desktop
Manager for Windowsm User's
Guide
The printout has dots The print head nozzles may Clean the print head. See
of ink splashed on it. be clogged with ink. page 7-4.
The printout has The print head nozzles may Clean the print head. See
white streaks or be clogged with dust. page 7—4.
missing dots.
An ink tank may be
empty
The BI cartridge or an ink
tank may be installed
incorrectly
Replace empty ink tanks
as needed. See page 7-7.
Make sure the BI cartridge
and any ink tanks are
installed correctly.
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Problem Possible cause Solution
The printout has The medium you are using Use only print media
white streaks or may not be supported by specified in “Selecting the
missing dots the C3500. Print Media" on page 2-33.
(continued).
The print head may be Check the B] cartridge It
worn out. may need to be replaced.
See page 7-11.
Output is faint. You may be using Draft Try using Standard mode.
Printing takes too
much time.
The printout contains
blurred or smudged ink.
print quality or Fine mode.
You may be using Fine
mode.
The medium you are using
may not be supported by
the C3500.
You may be printing on the
wrong side of the paper.
See the MultiPASS Desktop
Munager for Windows“ User’s
Guide.
Try using Standard mode.
See the MultiPASS Desktop
Manager for Windows“ User’s
Guide.
Use only print media
specified in "Selecting the
Print Media” on page 2-33.
Many types of paper have a
”correct” side for printing. If
your paper does, make sure
that side is facing up. If the
paper has no obvious
correct side, try turning the
paper over and printing on
the other side.
Chapter 6
6-15
Troubleshooting
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Color Printing Problems
Use the following to correct problems you may have while using the
C35lJO to prim in color.
Problem
Colors are missing, and
the output contains
only black ink.
Possible cause
The Multil’ASS C3500
Printer Driver may not
be selected.
The printer driver may not
be selecting color.
The color B] cartridge may
not be working properly.
An ink tank may be
empty.
The print head unit may
need cleaning.
The application you are
printing from my not
support color printing.
Solution
Make sure you selected the
MultiPASS C3500 Printer
Driver or other compatible
color printer driver. See the
MultiPASS Desktop Manager
for Window? User's Guide.
Make sure the PC is set to
use Color On Screen f
Matched Color. See the
MultiPASS Desktop Manager
for Windows“ User's Guide.
Print the NOZZLE CHECK
test pattern to make sure the
Color B] cartridge and ink
tanks are firing correctly
See page 7-6.
Replace empty ink tanks
as needed. See page 7-7.
Clean the print head. See
page 7-4
Check your application’s
documentation.
Colors are broken or
uneven.
You may be using the
wrong print mode.
If you are prinfing dense
graphics on plain paper, set
the Media Type to Coated
Paper on your PC. See the
MultiPASS Desktop Manager
for Windows“ User’s Guide.
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Problem
Colors are broken or
uneven (cantivmed)
Colors generally print
incorrectly.
Possible cause
If you are printing a thin
line with a non-primary
color, your software may
be telling the unit to
place a color every other
dot, with white in between.
The MultiI’ASS C3500
Printer Driver may not
be selected.
The printer driver may
not be selecting color.
The printer driver may
not be selecting the right
media.
Solution
Choose cyan, yellow,
magenta, or black instead.
Make sure you are using the
MultiPASS C3500 Printer
Driver. See the MultiPASS
Desktop Manager for
Windnws° User's Guide
Make sure you selected
Color or Screen Matched
Color on your PC. See the
MultiPASS Desktop Manager
for Wz'adows‘a User’s Guide.
Make sure you selected the
correct media type on the
PC. See the MultiPASS
Desktop Manager for
Windows” User’s Guide.
Noll
Some colors are impossible to match exactly, though the C3500 is
designed to come as close as possible.
Colors in a Line are
uneven or different
from those in previous
lines.
Hue changes.
The print settings may
not be the best for the
images you are printing.
The print head nozzles
may be clogged with dust.
An ink tank may be
empty
If you are printing dense
color graphics on plain
paper, change the Media
Type setting from Plain
Paper to Coated Paper on
the PC. See the MultiPASS
Desktop Manager for
Windowsg User’s Guide.
Clean the print head. See
page 74.
Replace empty ink tanks
as needed. See page 7»7.
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Troubleshooting 6-17
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Problem Possible cause Solution
Printed blue Blue prints as purple On the PC, select Match
looks purple. because of the different color (screen matching) to
technologies used by the provide a lighter color blue.
PC's monitor and the
C3500: the monitor uses
KGB (Red, Green, Blue)
color, while the C3500
uses CMY K (Cyan,Magenta,
Yellow, Black) color. Thus,
the printed blue (3 mix of
cyan and magenta) looks
darker and more purple
than the blue on the
monitor,
If you are not using screen
matching, decrease the
amount of magenta by 30%
to produce a royal blue.
If you just want a nice blue
color, try cyan. lt prints
beautifully and quickly,
and is available in almost
all applications that support
color. See the MultiPASS
Desktop Manager for
Windows0 User's Guide.
Color imag$ are
missing some detail.
You may not have the
optimum settings selected
on the PC.
On your PC, make sure to
select Plain Paper, Color
Mode, and Halftoning :
Pattern. If these are already
selected, change the Media
Type setting from Plain
Paper to Coated Paper. See
the MuliiPASS Desktop
Manager fur Windows“ User’s
Guide.
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Problems Feeding Paper Into the 03500 Sheet Feeder
If you are having problems feeding paper or other media into the
(3500’s sheet feeder, check the following table.
Q7
Whenever you correct one of these problems, be sure to remove the
paper from the sheet feeder and load it again. See page 2-41.
The following problems can also cause the paper to jam in the unit. See
page (r6 for instructions on clearing paper jams.
Problem
Paper does not feed
into the C3500.
Printing is skewed.
Possible cause
The sheet feeder may
contain too many sheets
Paper may not be inserted
in the sheet feeder correctly.
Paper may not be stacked
correctly in the sheet feeder.
Solution
Make sure the sheet feeder
is not filled past the limit
mark (1). See page 2-41l
Make sure paper is inserted
all the way into the sheet
feeder. See page 2-41.
Make sure the stack of
paper is straight in the sheet
feeder.
Make sure the right side of
the stack of paper is aligned
with the right side of the
sheet feeder, and that the
paper guide is aligned
against the left side of the
stack. See page 2-41.
Make sure the paper exit
path is clear.
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Tmubleshooting 6-19
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Pmblem
Several sheets load
into the C3500 at once.
Possible cause
Paper may not be loaded
in the sheet feeder correctly.
Sheets of paper may be
sticking together.
The sheet feeder may
contain too many sheets.
Solution
Make sure paper is inserted
correctly in the sheet feeder.
See page 2-41.
Make sure the paper is not
sticking together Be sure to
fan the stack of paper before
placing it in the sheet
feeder.
Make sum the sheet feeder
is not filled past the limit
mark (T). See page 2-41.
Do not force the stack into
the sheet feeder.
The sheet feeder may Load only one type of paper
contain more than one at a time.
type of paper.
Make sure the paper you
use meets the specifications
for media in Appendix A,
“Specifications”
Transparencies or back The sheets may not be loaded Make sure you load no
print film do not feed correctly. more than 50 sheets of
correctly. transparencies or 10 sheets
of back print film in the
sheet feeder.
The paper jams The paper itself may be Fan the paper before
repeatedly. causing the jams stacking it in the sheet
feeder. This keeps the sheets
from sticking together.
Make sure the paper you are
using and your printing
enviromnent meet the
spedfications given in
Appendix A, “Specifimfions.”
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Problem
Envelopes will not feed,
Possible cause
The envelopes may not be
loaded correctly.
The correct envelope size
may not be selected in your
printer driven
The envelopes may not
meet the C3500's
specifications.
Solution
Make sure the envelopes are
loaded properly.
See page 3-2.
Make sure there are no
more than 10 envelopes in
the sheet feeder.
Make sure you select the
correct envelope size in the
Paper Setting dialog box on
your PC. See the MulliPASS
Desktop Manager for
Windowsq User’s Guide.
Envelopes must be US.
Commercial N0. 10
(945 x 4.1 in) or European
DL (220 x 110 mm).
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Faxing Problems
Use the following tables to solve problems that can occur when sending
and receiving faxes with the C3500.
Sending Faxes
Problem
You cannot send a
tax.
Possible cause
The C3500 may have over»
heated and shut itself down.
The C3500 may not be set
for the type of telephone line
you have (pulse/tone).
The document may not
have been set in the
Automatic Document
Feeder (ADP) properly.
The one—touch or coded
speed dialing number you
used may not be registered
for the feature you are using.
The receiving fax machine
may be out of paper.
The C3500 may be sending
another document from
memory.
Solution
If you suspect this, unplug
the C3500 and let it cool for
several minutes, then try
sending again.
Make sure the C3500 is
set for the type of phone
line you have. See page 2—
54 (If you are not sure what
type of line you have,
contact your local telephone
company.)
Remove the document, stack
it, and feed it into the
Automatic Document
Feeder (ADE) again. See
page 4—4.
Check the content of the one
touch or coded speed dialing
button and make sure it was
registered correctly See the
MultiPASS Desktop Manager
for Windows“ User’s Guide.
Call the other party and be
sure they have paper in
their fax machine.
Allow time for the current
document to finish sending.
6-22 Tmubleshooting
Chapter 6
Os/aezfls S/QEOBISQCEK; 95 3.9 4:3; pm Page fidé;
Problem
You cannot send
a fax (continued).
Possible cause
An error may have occurred
during sending.
There may be a problem
with the telephone line.
The receiving fax machine
may not be a G3 fax
machine.
Solution
Print an activity report and
check for an error code. See
the MultiPASS Desktop
Manager for Windows“ User’s
Guide.
Make sure you have a dial
tone on the extension
telephone. If not, contact
your local telephone
company
Make sure the receiving fax
machine is compatible with
the C3500 (which is a G3
fax machine).
47
If none of the above solve the problem, try unplugging the C3500 for at
least five seconds, then plugging it back in. It the problem persists,
m contact your local authorized Canon dealer or service center.
Images on taxes The receiving fax machine Check the C3500 by
received from the may not be working making a copy. If the copy
C3500 are spotted or properly. is clear/ the problem may be
dirty. in the receiving fax
machine.
The document may not be Remove the document and
properly inserted in the feed it correctly into the
Automatic Document Automatic Document
Feeder (ADP). Feeder (ADF). See page 4—4.
The C3500 cannot The receiving fax machine It the receiving tax does
send a tax using ECM may not support ECM, not support ECM, then the
(ECM TX does not C3500 sends the tax in
appear in the LCD normal mode without error
display when sending). checking.
Chapter 6 Troubleshooting 6-23
z;
§
._
“meiosis/9803131565“ 99.3.9 4:53 PM Page 6‘ a}
The C3500 cannot
send a fax using ECM
(cuntinued).
Errors occur frequently
while sending taxes.
Receiving Faxes
ECM receiving on the
receiving fax machine may
not be turned on.
The phone line may be in
poor condition, or you may
have a poor connection.
If the receiving fax does
support ECM reception,
call the other party and
have them check if ECM
reception is turned on. See
the MultiPASS Desktop
Manager for Windows" User's
Guide.
Lower the speed at which
the unit starts sending faxes
in the TX START SPEED
menu setting. See the
MulliPASS Desktop Manager
for Windows” User’s Guide.
Problem Possible cause Solution
The C3500 cannot The C350!) may not For the C3500 to receive
receive taxes be set to receive taxes automatically, it must
automatically. automatically be in FaxOnly, AnsMode, or
FaxTel mode. See page 5-17.
The C3500 may have a Print out any document
document in memory.
An error may have
occurred during reception.
The sheet feeder may
be empty
The telephone line may
not be connected properly.
stored in memory. See page
5-23.
Check the LCD display for
an error message. See page
6-30 for a listing of the
C3500’s error messages.
Print an activity report and
look for an error code. See
the MultiPASS Desktop
Manager for Windows” User’s
Guide.
Make sure the sheet feeder
has paper in it,
Make sure all phone line
connections are secure.
' 6-24 Troubleshooting
Chapter 6
Dfi/BP2,U5 a/Bsflslzracam 93.1.9 4-3A PM Page s—2$
Problem Possible cause Solution
The C3500 will not The C3500 may not be in For the C3500 to switch
switch between FAX / TEL mode. automatically between
telephone and fax telephone and tax calls, it
calls automatically must be in FAX/ TEL mode.
See page 5-17.
The C3500 may have a Print out any document
The C3500 will not
receive faxes manually.
document in memory.
An error may have
occurred during reception.
The sheet feeder may
be empty.
The sending fax machine
may not send the CNG
signal that tells the C3500
that the incoming signal
is a fax,
You may not have pressed
START/COPY after hanging
up the extension telephone.
stored in memory. See page
523.
Check the LCD display for
an error message. See page
6-30 for a listing of the
C3500’s error messages,
Print an activity report and
look for an error code. See
the MultiPASS Desktop
Manager for Windmws” User's
Guide.
Make sure the sheet feeder
has paper in it.
In such cases, you will have
to receive the document
manually See page 549.
Always press START/COPY
before hanging up the
handset. If you hang up
before pressing
START/COPY, you will
disconnect the call.
Chapter 6
Troubleshooting 6-25
‘E
.:
v:
,.
Problem
The print quality is
poon
“amuse/980313665“ 95.3.9 4.34 PM Page Egg
Possible cause
You may not be using the
correct paper.
The sending fax machine
may not be Operating
properly.
Solution
Make sure the paper in
the sheet feeder meets the
specifications given in
Appendix A.
Make a copy with your
C3500. If the copy looks
OK, then your C3500 is
operating properly: Contact
the sender and have them
check their fax machine.
@ Also see “Printing Problems” on page 6~9.
New
The C3500 cannot The sending fax machine If the sending fax does
receive faxes using ECM may not support ECM. not support ECM, then the
(ECM RX does not CSSOO receives the tax in
appear in the LCD normal mode without error
display when checking.
receiving).
ECM reception may not be Make sure the C3500 has
turned on. its ECM RX setting turned
on See the Multil’ASS
Desktop Manager for
Windows” User's Guide.
Nothing prints The orange tape may not Be sure to remove the tape
have been removed from
the B] cartridge when it
was installed
The B] cartridge may not
have been installed properly.
The print head unit may
need cleaning.
The B] cartridge may need
to be replaced.
from the B] cartridge when
you install it. See page 229.
Make sure the cartridge is
installed correctly. See page
2-27.
Clean the print head. See
page 7-4.
See page 7-5.
6-26 Troubleshooting
$9
Chapter 6
(ls/8172.05 s/savnnafixy
Problem
Received taxes are
blotched or uneven,
93.3 9 4.3a PM
Page 6-27
Possible cause
The telephone lines may be
in poor condition, or you
may have a bad connection.
The sending fax machine
may not be functioning
properly.
Solution
Use ECM receiving
to try eliminate such
problems, However, it the
telephone lines are in poor
condition, you may need to
have the fax sent again,
The sending tax machine
usually determines the
fax’s quality. Call the sender
and have them make sure
the top cover and scanning
glass on their fax machine
are clean.
Errors occur frequently The telephone lines may be Lower the speed at which
while receiving. in poor condition, or you the unit receives faxes in the
may have a bad connection. RX START SPEED setfingr
See the MultiPASS Desktop
Manager for Windowss User's
Guide.
Telephone Problems
Problem Possible cause Solution
The C3500 cannot The telephone line may not Make sure the telephone
dial. be connected properly line is securely connected to
the C3500. See page 2-20.
The C3500 may not be set Make sure the C3500 is
for the type of telephone line set for the type of phone
you have (pulse/tone),
line you have. See page 2-
54. (If you are not sure what
type of line you have,
contact your local telephone
company.)
..
The phone disconnects The C3500 may not be Make sure the C3500
while you are talking plugged in properly. is correctly plugged in to a
on the line. wall outlet
Chapter 6 Troubleshooting 6-27
Db/BPZ.US,6/9903l3(颧tfi) 99.3.9 4 34 PM page eufi '
Copying Problems
Problem Cause Solution
The (3500 will not The C3500 may have a Replace the empty ink
make a copy. BC-Zl Color E] cartridge tank. See page 7-7.
installed, and one of its
ink tank‘s may be empty.
The extension phone may
be off its hook.
The document may not be
placed in the Automatic
Document Feeder (ADF)
correctly.
The C3500 may not be
operating properly.
Make sure the extension
phone handset is on its
cradle.
Make sure the document
you are copying is set in the
Automatic Document
Feeder (ADF) properly, and
the LCD display shows
DOCUMENT READY. See
page 4-4.
Print a document from your
PC to make sure the C3500
is working properly. See the
MultiPASS Desktop Manager
for Windows" User’s Guide.
MEMORY FULL
appears in the LCD
display when you are
making multiple copies.
The C3500’s memory is full.
Print out any received
faxes stored in memory,
then start making copies
again. See page 5-23.
6-28 Troubleshooting
Chapter 6
05/3172 use/saoantaéax)
9a.3 9 4:34 pm Page
General Problems
Problem
The C3500 has no
PDWEI.
Cause
The power card may not be
securely plugged into the
unit.
The power card may not
be supplying power.
Solution
Make sure the power cord
is plugged securely into the
unit and into a wall outlet.
If the power cord is
connected to a power strip,
make sure the strip is
connected to an outlet and
turned on.
Check the power card by
substituting another, or by
using a volt-meter to test it
for continuity.
The C354“) will not
print reports.
The C3500 may have a
8021 Color B) cartridge
installed, and one of its
ink tanks may be empty.
Replace the empty ink tank.
See page 7—7.
Nothing appears in the
LCD display.
The C3500 may not be
receiving power.
Check the plug and be sure
it is firmly plugged into the
power connector and the
wall outlet.
If the display remains blank,
unplug the C3500, wait five
seconds, then plug it in
again.
if the display still remains
blank, call your local
authorized Canon dealer or
service center.
Chapter 6
Troubleshauting 6-29
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05/BP2.US.6/980313(A¢EK) 95.3.9 A.34 PM Page 3g;
Error Codes, Messages, and Solutions
This table lists the error messages that appear in the C3500’5
LCD display and the corresponding error codes that appear in
activity reports, and tells what to do for each.
Message
AUTO REDIAL
BUSY/N0 SIGNAL
CARTRIDGE JAMMED
CHANGE CARTRIDGE
Error Code
#005/018
“052
Cause
The receiving lax
machlne was busy and
the 03500 is redialing.
The Islapilone number
you dialed is busy.
The olrler party's iax
machine is not working
pmperly.
The other party is not
usrng a G3 iax machine,
The lelephone line type
selling on your 03500
is moaned.
The receiving tax
machine did not answel
within 35 seconds.
The camidge is jammed.
The BJ cartridge is
empty or its ink has
dried 0111.
Action
Try sending the
document again later.
Contact the other party
and have (hem check
Iheir lax manhine.
Contact the other parly
and have them send or
receive Ihe document
using 5 GB machine.
Sal your 03500 in! your
teiephune ins (tone or
pulse).
Coniacl me olher party
and have mem check
ihsir lax machine. You
an aiso lry lo send the
documsnl manually. For
an overseas call, and
pauses lo ihe registered
number.
Open the primer cover,
check for any jammed
paper In lhs unit, and
remove ii necessary. Do
not ivy ln manualiy move
or 5109 me cartridge
holder.
Do notMake a copy or
prim a document Ii the
pfinloul is light or blank,
replace lire BJ canndge,
ihen Dress STARTICOPV
m prim documems
received in memory.
6-30 Tmubleshaoting
Chapter 6
ins/lanes a/eeoaizregam 98 3.9 4:30 PM Page L33$7
Message
CHECK DOCUMENT
CHECK PAPER
CHECK PRINTER
COMMUNICATiNG
PLEASE WAIT
DIALING
DOC TOO LONG
DOCUMENT READY
Error Code
“001
”03
Cause
The casoo's image
memory may be lull
because me BJ cartridge
ran out OI ink.
A dowmenl ls jammed
in (he Automalic
Document Feeder (ADF).
The Size ol me paper in
lhe sheet leeder diners
lrom mat spedlied by lhe
FAX pnwren serup
menu selling.
The BJ carindge in me
03500 is deiecllve.
You tried in use manual
sending while (he lax
was sending from
memory.
The 03500 is dialing the
receiving lax machine.
II look more than 32
minutes to send or copy
a documefll.
It took more Iharl 32
minutes to receive a
document.
The document is longer
than 39.4 in (1 m)
The document in the
Auiumalic Document
Feeder (ADF) is ready
lor scanning.
Action
Replace the ad cartridge
and have lne other party
send the lax again.
Remove the document
you are trying in send or
copy and load it again.
Set ine curred paper
sixe In the FAX
PRINTER SETUP
selting.
1. Press STOP,
2, Reinstaii (he camidge.
3, Unplug the 03500,
well 5 seconds, then
plug ii in again. if the
display does nol change,
call lol servree.
Wait until the lax is senl
and try again, or use
memory sending.
il you want to cancel the
transmission, press
STOP.
Divrde the document and
send or copy each part
separately.
Contact me sender, and
have (hem divide the
document and send 68d!
pan separately.
Use a copy machine lo
copy each page 01 the
dominant and send the
copy.
Send the lax, scan the
document. or make a
copy.
Chapter 6
Tmubleshovring 6-31
B!
x:
.e
Message
ECM RX
ECM TX
HANG UP PHONE
INSTALL 3020/21
MEMORY FULL
MEMORY FULL
PLEASE WAIT
MEMORY USED nn%
Erro Code
{6037
1owennseneouuegm 95 3.9 4:14 PM Page i; zé
Cause
Action
The 03500 is renewing a Faxes can lake lungs! to
lax using ECM.
The 03500 is sending
a lax uslng ECM.
The exlenslon phone
handset is all ils nook.
The 8022 Photo Color
BJ Camidge is installed,
so “is 03500 cannol
prim any received lakes,
or make copies.
The 035003 memory
is lull because ll has
received loo many
documenls. or a very
long or detailed
documenl.
Tne memory is lull
because you sent loo
many pages at once, or
a very long or detailed
document.
The 03500 is sending
a lax and lie memory is
lull.
Shows now much Of the
03500'5 memory is in
USE.
receive when using
ECM. Try luming ECM
oll il you need to receive
quickly, or ii you know
your local telephone lines
are in good oundillon.
Faxes can lake longer in
send when using ECM.
Try turning ECM on i!
you need lo send quickly.
01 ii you know your local
telephone lines are in
good condilion.
Place the handset
pmpelly onto Its hook.
Remove me 80-22 Fnolo
Color BJ Carlridge and
inslall the 9021 or 30-20
Bu Carlridga.
Prinl oul any uooumeme
mm are stored In memory.
Then start the upevaiion
again. See page 524.
Divide the document and
send each pen separately
ll tne memory contains
any lxxes. you do nol
need lo delete lnem.
Wail until (he lax is senl.
The 03500 conlinues lo
send me lax as memory
becomes available.
u you need mole memory,
print or send any
documents slored in
memory.
6-32 Troubleshooting
Chapter 6
Me sage
NO ANSWER
NO RX PAPER
NOTEL”
NOT AVAILABLE NOW
PLEASE WAIT
PUT IN CARTRIDGE
RECPAF’ER JAM
FIEC'D IN MEMORY
RECEIVED IN FILE
Error Code
$4005
MM
#025
“009
Us/szusa/Qsoatnacex) 99.3 9 4'3A PM Page 6 sg
Cause
The receiving lax
machine does HUI
answer.
The other party's lax
machine is out at paper
and its memory is tun.
The one»touch dialing or
coded speed dialing
number has not been
registered.
In manual sending, you
tried to use a one-touch
speed dial button or a
coded speed diet code
that has a group
registered in ii,
The cssoo I5 warming
up.
Tne BJ canridge is not
installed plopefiy.
The 03500 has no paper
in its sheet teeder, or has
a paper Jam.
The paper or inrk ran out,
or a paper jam occurred,
so the 03500 received
the document in memory.
The PC was all and a
document was received
in the memory at the
035m,
Action
Make sure you d led the
correct number. Try
again later.
Contact the other party
and have them add
paper to their tax
machine.
Regime! the number.
ln manual sending, you
cannot send a document
to multiple destinations.
Send the document to
one destination at a time.
Wait until the date and
receiving mode appear in
the LCD display. the"
begin.
Make sure the BJ
cartridge is insIBIIed
pruperly and the green
lock lever is set property.
Add paper or clear the
jam, then press STOP. II
a document was
received in memory,
press START/COPY to
print the tax rmrn
memory.
Add paper to the sheet
leeder, change the ad
cartridge, or clear the
paper jam, as needed.
Prim the document lrom
memory by pressing the
START/COPY button
Print the tile Irom the PC.
Chapter 6
Troubleshooting 6-33
.=
p-
{DE/BPZJJS é/BEUU3(E<:3K) gale «M W Page? fig 7
Message
START AGAIN
SUPPLY REC.
PAPER
TXIRX CANCELLED
TXIRX NO. nnnfl
En r Code
Caus 6
An error occurred in ms
phone Line or in the
system
The 03500 is out o!
recording paper.
You pressed STOP to
canoe| Ihs transmission
when the 03500 sends
or receives a Vax.
|| assigns a unique
idemificatinn number to
it.
tin
Start the procedure over
from the beginmng.
Add more paper to [he
shes! feeder. Make sure
Ihe slack 15 below lhe
Iim'fl mark (T)
Write (he number down xl
you wiH need It later. You
can also print an amivity
management repun aner
the Iransmisskm (a check
the TXIRX number if
necessary.
6-34 Troubleshooting
Chapter 6
(17/sz US.7/930313(é¢1§K) 93.3.9 4.34 PM Page 7-1$ 1
Chapter 7
Maintaining Your C3500
me
53
EU
50
=r.
‘E5
2)
Your C3500 requires no maintenance other than periodic cleaning, and
replacing the B] ink cartridges or tanks as needed.
El Cleaning the C3500 ................................ 7-2
- Cleaning theC3500’s Exterior ....... . . . 7-2
0 Cleaning the C3500’s Interior ...................... 7-2
CI Maintaining B] Cartridges .......................... 7-4
' Cleaning and Testing the B] Cartridge Print Head . 7—4
- When to Replace the B] Cartridge ............ . . 7-5
' Replacing an Ink Tank in the 3021 Color B] Cartridge . . 7-7
' Replacing the B] Cartridge ........................ 7-11
El Transporting the C3500 ............................ 7-15
Chapter 7 ' Maintaining Your C3500 7—1
07/BP2,US.7/930313(‘agax) at! 3.9 tzan m Page 7-23;
Cleaning the 03500
Clean your C3500 regularly to keep it in good operating condition.
@ Follow these precautions whenever you clean the C3500:
m" t Before you begin cleaning the C3500, be sure to print any faxes
stored in its memory. See "Printing Documents Stored in Memory”
on page 5723.
- Do not use tissue paper, paper towels, or similar materials for
cleaning; they can stick to the components or generate static clmrgs.
Cleaning the 03500'3 Exterior
Clean the C3500’s outer casing as follows.
1. Disconnect the power cord from the C3500.
2. Wipe the C3500’s exterior with a clean, soft, lint-free cloth moistened
with water or diluted dishwashing detergent solution.
A Never use thinner, benzene, alcohol, or any other organic solvent to
clean the C3500, as these can damage the C3500’s surface.
cannon
3. Plug the power cord back in.
Cleaning the 03500’3 Interior
To prevent ink spots and paper dust from accumulating inside the
C3500 and affecting print quality, clean the unit's print area periodically
as follows.
7-2 Maintaining Your (23500 ' Chapter 7
07/5172155 7/950313(a{;§l<) 93.3.9 4.34 PM Page 7733;
A D Never use volatile liquids such as thinners, benzene, acetone, or any
other chemical cleaner to clean the interior of the C3500. as they can
c‘""°“ damage its compunents.
CI Avoid touching the print head or ribbon cable inside the C3500.
no
:o
t“,
.:m
54.)
=..
3:3
E>
DO NOT TOUCH
THE PRINT HEAD
DO NOT TOUCH
THE RIBBON CABLE
1. Disconnect the power cord from the C3500.
2. Open the printer cover by grasping the document guides and. lifting.
Use a clean, soft, dry, lint-free cloth to remove any ink or paper
debris from the unit’s interior, especially around the platen. Make
sure not to touch the cartridge, and avoid touching the back roller.
BACK ROLLER —
4. Check the small black rollers. 11 they are dirty, clean them with a
soft, dry toothbrush.
5. When finished, close the printer cover, and plug the C3500 back in.
Chapter 7 Maintaining Your (33500 7—3
07/BP2.U5.7/980313(a¢al<) 93.3 9 4:14 pm Page 774$
Maintaining BJ Cartridges
One of the most important elements in maintaining your C3500’s
excellent print qmlity is to Clean the B] cartridges print head regularly,
and to replace the B] ink cartridges and tanks promptly when needed.
Cleaning and Testing the BJ Cartridge Print Head
FDICTION
1O<
1O
“mm-v
The print head in the B] print cartridge contains nozzles through which
ink is propelled onto the paper. To maintain the best possible print
quality, these nozzles need to be cleaned from time to time. Your C3500
is equipped with a print head cleaning function that does this.
If your printouts become taint or streaked, or if their quality otherwise
decreases, clean the print head as described below.
If your printing is faded, you can often correct the problem by adjusting
the print density (contrast) and printing speed. (For instructions, see the
MultiPASS Desktop Manager for Windows“ User’s Guide.) Try this before
cleaning the print head.
Cleaning the print head uses a small amount of ink. Cleaning too oftim
significantly reduces the amount of ink in the cartridge, so clean only
when necessary,
. Make sure the C3500 is plugged in.
2, Press FUNCTION, then <.
FUNCTION
3. Press < or > until CLEANING is displayed.
CLEAN] NC
4. Press START/COPY.
. ,
El The (33500 beeps once when clearung is finished, and returns to
Standby mode.
’ 7-4 Maintaining Your C3500 ' Chapter 7
07/BP2JJ5 7/980313135510 93 3.9 4.34 PM Page 7—5$
5. Check whether cleaning corrected the problem by printing or
copying a document. See ”Making Copies" on page 4-9.
6. If necessary, repeat this procedure up to four more times (giving five
cleanings in all). If the problem persists after this, install a new B]
cart-ridge See “Replacing the BI Cartridge” on page 7-11.
cu
.E
.E
Your (23500
When to Replace the BJ Cartridge
How frequently you need to replace your C3500’s B] cartridge or one of
its ink tanks depends on how you use your C3500. If you print a good
deal of graphics, halftones, or grayscales, you will need to replace the
cartridge more often than if you print mainly text. (See pages A—4 and
A—5 for details on the life expectancy of B] cartridges.)
To help ensure the maximum life for your cartridges, always follow the
guidelines for cartridge maintenance given in “Guidelines for Using and
Maintaining B] Cartridges" on page 2—23.
In general, you will need to replace the B} cartridge in the following
situations:
D If you have been using a BC-Z] Color B] cartridge for over six
months or the BC—ZO Black 13] cartridge for over a year.
El If your printed out-put is not crisp and clear or has gaps in the
characters (missing dots), even after you have cleaned the print head
five times as described above.
D If your color printouts appear to be missing a color, even after you
have cleaned the print head five times as described above
Chapter 7 Maintaining Your C350!) 7—5
n7/BP2.US 7/930313(a,-_ak) 98.3.9 4 34 PM Page rs$
In addition:
D I! you are using the 13021 Color B] cartridge and your output is
blank, one of the ink tanks is probably empty and needs to be
replaced. Print the NOZZLE CHECK test patbem to check whether
the B] cartridge needs replacing or not.
Cl If the message CHANGE CARTRIDGE appears in the LCD display,
the B] cartridge may have run out of ink. This message also appears
if the C3500 has to store a fax in its memory because the cartridge is
out of ink.
If this message appears, do the following:
“mm" 1. Press START/COPY to print any [axes in memory.
- If the printout appears normal, you do not need to replace
the BI cartridge. (Sometimes cleaning the print head or re-
installing the cartridge will clear up the problem.)
' If the print is light or shows gaps, go to step 2.
2. If there was no fax in memory, or if the tax's print was light,
blank, or showed gaps, print or copy a document to make sure
the problem is not with the machine that sent the tax.
3, If the document is light, blank, or shows gaps, clean the printing
area. If this doesn't work, replace the cartridge.
A Although Canon makes numerous B] cartridges, the BC-21 Color B]
cartridge, the BC-ZO Black B] cartridge, and the BC-ZZ Color Photo B]
“mm" cartridge are designed specifically for Canon’s color B] printers, and are
the only ones Canon recommends.
Also, the SCI-21 Color and BCl-Zl Black ink tanks are designed
specifically for the BC-21 Color B] cartridge, and are the only ones
Canon recommends for the BC—ZI.
7-6 Maintaining Your C3500 ' Chapter 7
(17/sz US unnamed“ 93,33 4<34 PM Page $743
Replacing an Ink Tank in the 50-21 Color BJ Cartridge
If you are using the BC-Zl Color E] cartridge and perform a print
operation correctly but the output is blank, one of the BC-Zl’s ink tanks
may be out of ink. If this happens, clean the print head up to five times
as described in ”Cleaning and Testing the B] Cartridge Print Head,” on
page 74. If the C3500’s output is still blank, replace the empty ink
cartridge as follows:
1. Make sure the C3500 is plugged in.
“W'DGE 2 Press CARTRIDGE. The unit beeps once, then the cartridge holder
0 moves to the center of the unit.
E‘
Your 03500
A The C3500 includes an automatic protection feature that helps keep it
from overheating. If the cartridge holder does not move and the unit
°'"“°" beeps several times, unplug the C3500 and let it cool for several minutes.
When it has cooled, plug it in again, and press the CARTRIDGE button
to move the cartridge holder,
3. Open the printer cover by grasping the document guides and lifting.
- Do NOT TOUCH THE
RIBBON CABLE
DO NOTTouCH THE
GUIDE HAIL
DO NOT TOUCH THE
ROUND SHAFT
A Do not try to move the cartridge holder manually or you may darrmge
the C3500.
Damion
Chapter 7 ' Maintaining Your C3500 7-7
07/BP2.US.7/980313(E¢KK) 98.3 a 4:34 PM Page rad;
@ The color ink tank is on the left, and the black ink tank is on the right.
New -
4. Remove the empty ink tank by grasping the tab on the top of the
empty flank and pulling forward to release it, Then lift out (he ink
tank from the B] cartridge.
Do NOT TOUCH
THE GU‘DE RAIL
DO NOT TOUCH
THE RIBBON CABLE
DO NOTTOUCH
THE ROUND SHAFT
5. Dispose of the ink tank properly.
D You may want to place it in a plastic bag to keep from spilling
any raidual ink.
7-8 ‘Mainmining Your C3500 Chapter 7
07/BPZ,US.7/980213(§5§K) 99.3.9 Av“ PM Page 749$
6. Take the new ink tank out of its bag and remove its orange cap,
mo
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‘:m
50
5:-
MS
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A Be careful not to touch the bottom of the ink tank, you may get ink on
your hands.
Clullon
Chapter 7 Maintaining Your C3500 7-9
07/EPZ.US.7/980313(E¢§K) 95.3.9 4:34 PM Page 7-lé
CAHTRTDGE
£4
7‘ Slide the new ink tank into the empty slot.
DONOTTOUCH
THE GUIDE HAIL
— DONOTTDUCH
THE RIBBON CABLE
‘ — DO NOT TOUCH
THE ROUND SHAFT
8. Press firmly on the tab on top of the new ink tank, in the direction
shown below, until the tab snaps into place.
— Do NOT TOUCH
THE GUIDE RAIL
4 DO NOT TOUCH
THE RIBBON CABLE
DONUTTOUCH
THE ROUND SHAFT
94 If you need to replace the other tank, repeat steps 4 through 8.
10. Make sure each tank is properly seated in its sloL
11. Close the printer cover, then press CARTRIDGE.
D The (23500 beeps twice, then the cartridge holder moves to its
home posit-km on the right side of the unit.
Do not unplug the C350!) unless the BI cartridge is in its the position
on the right. If you unplug the unit while it is printing, or move the
cartridge from the home position, the cartridge will not be capped and
can dry out.
7-10 Maintaining Your C350!) ' Chapter 7
B7/BP2.US.7/950313[acal<) 99,3 9 4~34 pm Page via; 7
Replacing the BJ Cartridge
When replacing B] cartridges, always follow the precautions and
cartridge selection guidelines given in "Guidelines for Using and
Maintaining B] Cartridges” on page 2-23.
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Replace the BI print cartridge as follows.
1. Make sure the C3500 is plugged in.
“mm“ 2. PressCARTRIDGE.
O D The C3500 beeps once, and then the cartridge holder moves to
the center of the unit.
3 Open the printer cover by grasping the document guides and lifting,
DO NOT TOUCH THE
RIBBON CABLE
Do NOTTOUCH THE
GUIDE RAIL
420 NOT TOUCH THE
ROUND SHAFT
A D Do not try to move the cartridge holder manually or you may
damage the C3500.
CI The C3500 includes an automatic protection feature that helps keep
it from overheating. If the cartridge holder does not move and the
unit beeps several times, unplug the C3500 and let it cool for several
minutes. When it has cooled, plug it in again, and press the
CARTRIDGE button to move the cartridge holder.
Chapter 7 Maintaining Your £3500 7-11
07/5192'03 7/980313(‘a¢§i<) 95.3.9 Azaa m Page Lia;
A Hold the B] cartridge by its sides only, Do not touch the print head, the
sharp edges around the print head, the silver plate on the bottom of the
c'“"°“ cartridge, or the silver metal or circuit area on its side.
PRINT HEAD
4. Raise the green cartridge lock lever (on the cartridge holder) by
gently pulling up on it.
DO NOT TOUCH
THE GUIDE RAIL
DO NOT TOUCH
THE RIBBON CABLE
DO NOT TOUCH
THE ROUND SHAFT
5 Remove and dispose of the old B] cartridge, or store it in the SB»21
B] cartridge container.
DO NOT TOUCH
THE GUIDE RAIL
Do NOT TOUCH
THE RIBBON CABLE
DO NOTTOUCH
THE ROUND SHAFT
7-12' Maintaining Yum C3500 ‘ Chapter 7
07/BP2eUS.7/980313(ELEK7 93 3.9 4:34 pm Page 7~1¢
6. Peel the foil off of the new B] cartridges protective packaging, and
remove the cartridge.
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53
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E‘s
fie
E>
7. Pull the orange cap off of the cartridge‘s print head, then remove the
orange tape.
@ Discard the cap and tape immediately. Never attempt to ray—attach the
cap or tape to the print head, or you can adversely affect the ink’s color
"W and flow
Chapter 7 Maintaining You'r c3500 7-13
o7/sz.us,7/9eoa13
D7/BP2,U5,7/9503l3lé[_§‘() 98.3.9 4 34 PM Page Fla;
7-16 Maintaining Your C3500 Charter 7
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