CaptionCall 67TB Telephone for the hearing impaired User Manual Users Manual

CaptionCall, LLC Telephone for the hearing impaired Users Manual

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Users Manual

CaptionCall 67T Phone

User Guide

CaptionCall Support 1-877-557-2227 Page 3

Welcome

Contents

Welcome ....................................................................... 7

How CaptionCall Works ............................................................9

Phone Features .....................................................................9

Key Parts of Your CaptionCall Phone ............................................. 11

The Back of Your CaptionCall Phone .............................................12

Touchscreen ......................................................................14

Phone Basics .................................................................. 17

Captions ...........................................................................18

Turn Captions On Manually .......................................................18

Turn Captions On Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Make Captioned Calls ............................................................20

Answer Calls ......................................................................20

Return a Call ......................................................................20

Adjust Handset/Speaker Volume .................................................21

Call Options Menu ................................................................ 24

Mute a Call ........................................................................ 25

Help Screens ..................................................................... 26

Home Button ......................................................................27

Recent Calls ...................................................................29

View Recent Calls .................................................................30

Call Detail ..........................................................................31

Phonebook ....................................................................35

View the Phonebook ............................................................. 36

Add a Contact .................................................................... 37

Call a Contact ..................................................................... 38

Create a Favorites List ........................................................... 39

Edit a Contact ....................................................................40

Delete a Contact ..................................................................41

Adding Contacts Online .......................................................... 42

Saved Calls ....................................................................47

Saving Conversations ............................................................48

Viewing Saved Conversations ....................................................49

CaptionCall 67T Phone

Page 4

Welcome

Messages ......................................................................53

Setting Up Voicemail Defaults ................................................... 55

Captioning Voicemail ............................................................. 56

Setting up Answering Machine Defaults ......................................... 57

Captioning Answering Machine Messages ....................................... 57

Settings ....................................................................... 61

Call Defaults ...................................................................... 62

Display Settings ................................................................... 63

Adjust the Ringer .................................................................64

Ampliﬁcation Settings ............................................................ 66

Network ...........................................................................68

Recent Calls ...................................................................... 73

Time Zone ........................................................................ 74

Voicemail ......................................................................... 75

About ............................................................................. 76

Troubleshooting ...................................................................77

Technical Speciﬁcations ......................................................... 78

Important Safety Instructions ....................................................81

CaptionCall Support 1-877-557-2227 Page 5

Welcome

CaptionCall 67T Phone

Page 8

Welcome

CaptionCall Support 1-877-557-2227 Page 9

Welcome

Welcome to your new CaptionCall® phone. This phone features a large, easy-to-

read screen that displays written captions of what callers say to reinforce anything

you might miss. The CaptionCall phone is also ampliﬁed, allowing you to increase

the decibels to a level you are comfortable hearing.

How CaptionCall Works

Similar to captioned television, but only available to people with hearing loss,

CaptionCall uses advanced technology and a Communications Assistant to quickly

provide written captions of what callers say on a large, easy-to-read screen. It

works like a regular telephone: simply dial and answer calls as usual and speak and

listen using a phone handset like always.

Phone Features

Your CaptionCall phone combines regular telephone features with a touch-

screen display. The touchscreen display is a unique and powerful feature of the

CaptionCall phone. The most important use of the display is to show the text of

your captioned telephone calls. Other uses for the display are:

• To show you a list of your recent calls

• To allow you to create and manage a list of contacts

• To display your saved calls

• To caption your voicemail and/or answering machine messages

• To allow you to change the phone’s settings

• To display built-in help text for the current screen

The CaptionCall phone also features manual controls for turning on and off

captions, speakerphone, volume control, and a large, back-lit keypad.

CaptionCall 67T Phone

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Welcome

High Volume Alert

Displays when phone

volume could be harmful to

residual hearing.

Switch Hook Button

Press to hang up a call.

Speaker

For use with the

speakerphone feature.

Captions Button

Press to turn captioning

on or off. The button glows

green when captioning is

turned on.

Handset

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Welcome

Key Parts of Your CaptionCall Phone

Touchscreen Display

Shows captions and lets

you interact with the phone

interface.

Speakerphone Button

Press to turn on

speakerphone, even when the

handset is still in its cradle.

Volume Control Knob

Controls both call volume

and ringer volume. Rotate

clockwise to increase volume

and counterclockwise to

decrease volume. Dial light will

change from green to amber

to red as volume increases.

Telephone Keypad

Allows you to dial manually,

like you always do.

CaptionCall 67T Phone

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Welcome

The Back of Your CaptionCall Phone

Stand Release Button

Press this button to adjust the

angle of your stand.

Telephone Line Port

Ethernet (LAN) Port

Power Cable Port

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Welcome

Adjustable Stand

CaptionCall Phone

Identiﬁcation and

Return Information

Handset Port

CaptionCall 67T Phone

Page 14

Welcome

Touchscreen

Phone Menu

Gives you access to all of

your phone’s features.

Phonebook

Save and store contacts.

Saved Calls

Access previous

captioned calls.

Messages

Caption Voicemail or

Answering Machine

messages.

Settings

Controls for your

CaptionCall phone.

Help

Use this button to

guide you through the

various functions of your

CaptionCall phone.

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Welcome

Scroll Buttons

Scrolling can be performed

by either sliding your ﬁnger

up and down the screen or

by touching these buttons.

Phone Basics

CaptionCall Phone Basics

Page 18

Phone Basics

Captions

You can set your phone to caption all calls automatically, or you can turn captions

on manually for each call when you want them.

Turn Captions On Manually

If you choose to turn captions on manually, simply touch the large green button on

your CaptionCall screen or the hardware Captions button.

When answering calls:

1. Pick up the handset to answer the incoming call.

2. Press the Captions button.

When making calls:

1. Pick up the handset.

2. Press the Captions button.

3. Place your call.

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Phone Basics

Turn Captions On Automatically

If you are using captions for most of your calls, you may prefer to have captions start

automatically.

You can manage the caption default options in the Settings menu under Captions.

To enable captions for all calls automatically, select Settings>Call Defaults and

check the box next to Captions Always On.

When the hardware Captions button is green, captions are turned on.

CaptionCall Phone Basics

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Phone Basics

Make Captioned Calls

1. Pick up the handset OR press the Speakerphone button. If using the Speakerphone,

the Speakerphone button will light up in green and a dial tone will sound.

2. If captions are set to turn on automatically, captions will begin once the call is

connected. If you choose to turn on captions manually, simply touch the large

green button on your CaptionCall screen or the hardware Captions button.

3. Dial the number you want to call using the keypad, Recent Calls list or Phonebook.

Your call will now be captioned.

Answer Calls

When the phone rings:

1. If captions are set to turn on automatically, captions will begin once the call is

connected. If you choose to turn on captions manually, simply touch the large

green button on your CaptionCall screen or the hardware Captions button.

2. Pick up the handset OR press the Speakerphone button.

3. Speak into the handset OR near the speaker and listen as you normally would.

Helpful Hints

You can start captions manually at any time during the call.

Other ways to make captioned calls:

• Return a call using the Recent Calls list (see“View Recent Calls” on page 30).

• Call someone using the Phonebook (see “Call a Contact” on page 38).

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Phone Basics

Return a Call

1. Touch the CaptionCall phone screen to wake the phone or touch the

Homebutton.

2. A list of your Recent Calls will display.

3. Touch the call that you want to return. The call will be immediately made. You can

use the speakerphone or pick up the handset.

4. If captions are set to turn on automatically, captions will begin once the call is

connected. If you choose to turn on captions manually, simply touch the large

green button on your CaptionCall screen or the hardware Captions button.

Helpful Hints

Use your ﬁnger to swipe up and down the list as needed to view all recent calls.

CaptionCall Phone Basics

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Phone Basics

Adjust Handset/Speaker Volume

While in a call, you can adjust the volume on your handset or speakerphone to a level

you are comfortable hearing.

1. Pick up the handset or press the Speakerphone button.

2. Turn the Volume knob to adjust call volume.

• Clockwise increases call volume.

• Counterclockwise decreases call volume.

As you increase the volume level, the color of the Volume meter and the ring

surrounding the Volume knob will change from green to amber to red.

WARNING

Do not set the volume level higher than is necessary for you to hear calls.

Excessive volume can cause hearing damage.

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Phone Basics

The Volume meter and knob light will turn to red when the volume exceeds a safe

volume. Also, a warning will display in the handset cradle.

Helpful Hints

When the volume is set to high, but not dangerous, levels, the volume will stay the

same for all subsequent calls. However, when the volume is increased to dangerous

levels, the volume will return to a nominal level for the next call.

To set the volume level at the same level for all calls, use the Override Volume Reset

feature on the Call Defaults screen (see “Call Defaults” on page 62).

CaptionCall Phone Basics

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Phone Basics

Call Options Menu

When in a call, the Call Options Menu allows you to turn off captioning, access your

Phonebook and adjust settings for the current call.

Turn captions off by touching Off.

To access your Phonebook while on a call to look up a contact:

1. Select Options.

2. Select Phonebook. A keypad will display.

3. Select either the letter of the ﬁrst name of the contact (last name if you’ve

reordered your contacts by last name in Settings—see ”Display Settings” on page

63) or the star to pull up your Favorites.

4. Use your ﬁnger to scroll through the contacts.

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Phone Basics

5. Select a contact to display their contact information.

To adjust your text size or your screen brightness while on a call:

1. Select Options.

2. Select Settings. The available settings will display.

3. Adjust your settings as needed.

Helpful Hints

• Close the Options window by touching the X in the top left of the window.

• Options will close after 15 seconds if it is not used.

Mute a Call

You can mute your side of a call at any time by touching the Mute button while on a

call. This will only mute your voice, and your caller will still be heard and captioned.

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Phone Basics

Help Screens

Any time you see the Help button in the lower left corner of the phone, you can

touch it to view a Help screen for the function you’re currently using.

Touch the Help button to display the help screen for the page.

Helpful Hints

Use your ﬁnger to swipe up and down the screen as needed to view all the

information.

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Phone Basics

Back Button

The Back button will display at the top of screens that are part of an overall function

(like Phonebook, Help or Settings). The button displays an arrow pointing to the left

and the name of the screen you were on previously.

Touch the Back button to return to your previous screen.

Home Button

The Home button displays in the top left of all the screens, with the exception of

Recent Calls.

Touch the Home button to return to the Recent Calls screen.

Recent Calls

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Recent Calls

Your Home screen for the CaptionCall phone is your Recent Calls screen. This

screen displays your most recent calls and stores them for 30 days.

• Calls marked with the indicate calls you answered

• Calls marked with the indicate calls you made

• Calls marked with the indicate calls you missed

Helpful Hints

Use your ﬁnger to swipe up and down the list as needed to view all recent calls.

You can choose to delete all recent calls from the Settings (see”Recent Calls” on

page 73).

View Recent Calls

1. Touch the CaptionCall phone screen to wake the phone or touch the Home

button.

2. The Recent Calls list is displayed.

3. To redial a call, touch the name or phone number. This will automatically redial

the call. You can use the speakerphone or pick up the handset. If captions are

set to turn on automatically, captions will begin once the call is connected. If you

choose to turn on captions manually, simply touch the large green button on your

CaptionCall screen or the hardware Captions button.

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Recent Calls

4. To review details about a recent call, touch the icon on the right of the call. The

Call Detail screen will display.

Call Detail

The Call Detail screen displays the contact information, phone number, and the

date and time of a recent call.

To call a contact from this screen:

1. Touch the Return Call button to dial the phone number.

2. Use the speakerphone or pick up the handset.

3. If captions are set to turn on automatically, captions will begin once the call is

connected. If you choose to turn on captions manually, simply touch the large

green button on your CaptionCall screen or the hardware Captions button.

You can save the number from the recent call to your Phonebook, by either adding

the number to an existing contact or creating a new contact from the number.

• Touch the Create New Contact button to create a new contact for this caller in

your Phonebook (see “Add a Contact” on page 37).

Recent Calls

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Recent Calls

• Touch the Add to Existing Contact button to assign the phone number for this

call to an existing contact in your Phonebook.

To add to an existing contact:

1. Scroll up/down your Contacts list to locate the contact to whom you would like to

add the selected phone number.

2. Touch that contact to add the selected phone number. The Edit Contact screen

will display with the selected phone number already added to the ﬁrst available

phone number ﬁeld.

3. You can assign a phone type for this number in this contact to help you

remember which phone type it is.

Mobile

Home

Work

4. Touch the Save button to save the new phone number for this contact.

• Touch the Call History button to display all the calls made to and received from

this number

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Recent Calls

• Touching the dates will call the number

• Touching Saved Call will display the captions from the call

• Touch Delete This Call to delete the call from the Call History list. You will be

prompted to conﬁrm you want to delete the call

Deleting a call will not delete a saved contact from your Phonebook.

Helpful Hint

If your caller is already a contact in your Phonebook, instead of seeing the Return

Call, Create New Contact and Add to Existing Contact buttons, you will see the

caller’s phone numbers, Call History and Delete This Call. Simply touch the number

you want to call in order to return the call.

Phonebook

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Phonebook

The Phonebook feature lets you save contacts on your phone for easy redialing. You

can save multiple numbers for each contact and use CaptionCall’s online service to

assign a photo or image for each contact.

View the Phonebook

1. Select the Phonebook button.

2. Your list of contacts is displayed.

Use your ﬁnger to scroll up and down the list as needed to locate a contact.

Helpful Hints

• Touch the buttons on the right to scroll up and down in the Phonebook as needed

to view all of your contacts

• Touch a contact to view the name and phone number information for that contact

• Touch Home to return to the main screen (Recent Calls)

CaptionCall Support 1-877-557-2227 Page 37

Phonebook

Add a Contact

1. Touch the Phonebook button. The Phonebook is displayed.

2. Touch the Add Contact button. The Create Contact screen is displayed.

3. Touch the First Name ﬁeld on the screen to view the keyboard and type in

their ﬁrst name, touch Save and then repeat this for their last name and phone

numbers.

4. Touch the Save button after completing each ﬁeld to save it.

5. When ﬁnished, touch the Save button on the Create Contacts screen.

Phonebook

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Phonebook

6. The new contact will now display in the Phonebook.

Helpful Hints

• The default for text is all caps. You can change to lowercase by touching the Shift

key on the keyboard

• Selecting Favorite allows sorting a smaller list of contacts

• You can also create a new contact using the Recent Calls list (see page 73).

Touch the Create New Contact button on the Call Details screen and follow the

previous steps for Adding a Contact

Call a Contact

CaptionCall Support 1-877-557-2227 Page 39

Phonebook

1. Touch the Phonebook button. The Phonebook is displayed.

2. Touch the desired contact in the list that you want to call.

3. Touch the phone number you want to dial.

4. Use the speakerphone or pick up the handset.

5. If captions are set to turn on automatically, captions will begin once the call is

connected. If you choose to turn on captions manually, simply touch the large

green button on your CaptionCall screen or the hardware Captions button.

Create a Favorites List

Your Favorites list allows you to select frequent contacts for quick access.

To see your Favorites list, touch the Favorites button at the top right of the

Phonebook screen.

To add a contact to Favorites:

1. Open the Phonebook and select the contact you want to add to Favorites. Touch

the contact so the Contact Detail screen is displayed.

2. Touch the Edit button on the left. The Edit Contact screen is displayed.

3. Touch the Star on the right side of a contact to add that contact to your

Favorites. The star will change to a yellow color to indicate the contact has been

added to Favorites.

Phonebook

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Phonebook

Edit a Contact

1. Open the Phonebook and select the contact you want to edit. Touch the contact

so the Contact Detail screen is displayed.

2. Touch the Edit button on the left. The Edit Contact screen is displayed.

3. Touch the ﬁelds you want to change. The keyboard will display to allow you to

make edits.

4. Touch the Save button.

5. When ﬁnished, touch the Save button on the Edit Contact screen.

CaptionCall Support 1-877-557-2227 Page 41

Phonebook

Delete a Contact

1. Open the Phonebook and select the contact you want to delete. Touch the

contact so the Contact Detail screen is displayed.

2. Touch Delete.

3. A conﬁrmation window is displayed to verify whether you want to delete the

contact or keep it.

4. Touch Delete to remove the contact from your CaptionCall phone.

Phonebook

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Phonebook

Adding Contacts Online

You can easily add contacts via your online CaptionCall account. Once a contact is

created online, it will be automatically available on your CaptionCall phone. You can

also add photos to your contacts online.

To view and add contacts online:

1. Go to www.captioncall.com and log in to your account at the top of the screen.

You will have been given your user name and password at the time of your

CaptionCall phone installation. If you have any trouble remembering your user

name or password, the online system can help you ﬁnd/update that information.

2. Once you have successfully logged in, your Account screen will display.

3. Click My Contacts in the column on the left. Your Contacts screen will display.

From here you can manage and edit any existing contacts or add new ones.

There are two methods for adding contacts. You can either add them individually or

upload a contact list from your computer.

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Phonebook

Add Individual Contacts

1. Click the Add Contact button. The Add Contact window will display.

2. Enter the contact information in each of the ﬁelds provided.

• Enter their ﬁrst name and last name

• Phone number types are available to identify the type of phone the number

will dial. The types are: Home, Ofﬁce and Mobile

• Enter the phone numbers

• Check the box at the top left to add this contact immediately to your favorites

list, or leave it blank to just add it as a regular contact

• If you have already uploaded photos to the CaptionCall website, they will be

displayed below, and you can select one of those photos for your contact

• If you don’t have a photo of your contact uploaded, click Choose File to select

an image from your computer. A window will open that will let you explore

your computer for the correct photo. Once you have found it, select it and

click Open. The window will close, and the name of the ﬁle will display next to

Choose File

• Once the image has been selected, click the Upload button to add the image

to the contact

3. Click Submit to save your contact.

Phonebook

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Phonebook

Import Contacts

Contacts can be imported from a directory you already have on your computer.

These must be VCF ﬁles in order for the system to import the list. To import

contacts:

1. Click Import Contacts. The Import Contacts screen will display.

2. Click Choose File. A window will open that will let you explore your computer.

Browse for the VCF ﬁle you wish to import. Select it and click Open.

3. Click Retrieve File. Your contacts will be imported.

Helpful Hints

You can edit/delete your contacts using the online system.

• Scroll to the contact or use the letters to ﬁnd them alphabetically

• Click the Edit button to edit the contact. The same window you used to create the

contact will display with the contact’s information already loaded

• Update the contact’s information and click Submit

• To delete a contact, click the X button. A window will display to verify that you want

to delete this contact. Click Yes to complete deletion

CaptionCall Support 1-877-557-2227 Page 45

Phonebook

Upload Photos

You can also upload photos only. This allows you to have a group of photos in place

as you create your contacts. To upload a photo:

1. Click Upload Photo. The Upload Photo window will display.

2. Click Choose File and browse to the photo you wish to upload.

3. You can add a photo caption to the image to help remind you of who or what is in

the image.

4. Click OK to upload the photo.

Helpful Hints

Once a photo is uploaded, you can add it to a contact by clicking on the Add to

Contact button under the image. A window will display with a list of your contacts.

Select one and add the photo.

Saved Calls

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Saved Calls

Saving Conversations

Saved Conversations are any captioned calls that you choose to save on your

CaptionCall phone. These conversations are saved until you choose to delete them.

Some reasons to save captioned calls include:

• Saving an important conversation from a family member

• Capturing price quotes

• Saving doctor appointment times or instructions

Captioning must be active before you can save a conversation.

1. Make a captioned call as you normally would (see page 20 for instructions).

2. Touch the Save Call button to save this conversation.

3. The Save Call button will turn green (to indicate that you are saving this

conversation).

Helpful Hints

• After the Save Call button turns green, do not touch it again before you hang up.

Otherwise, the conversation will not be saved

• You can also save the captions from Voicemail messages (see “Caption Voicemail”

on page 56)

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Saved Calls

Viewing Saved Conversations

Viewing the captions of your saved conversations is easy.

1. Touch the CaptionCall phone screen to wake the phone, or touch the Home

button.

2. Touch the Saved Calls button. The Saved Calls screen will display.

3. Touch the conversation that you want to view on the Saved Calls screen.

4. The saved captions for that conversation will display on the screen.

5. Use your ﬁnger to scroll up and down the screen as needed to view the entire

conversation.

6. When you are ﬁnished, touch the Home button at the top to return to the main

screen.

Saved Calls

Page 50

Saved Calls

Helpful Hints

• Your saved conversations remain available until you delete them

• While the Saved Call is open, touch the Delete button to delete the current

conversation

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Saved Calls

Messages

Voicemail

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Voicemail

The Messages button allows you to caption voicemail or answering machine

messages. These messages can be saved to your Saved Calls list and designated as

either Voicemail or Answering Machine.

When you ﬁrst touch the Messages button in the main menu, a prompt will display.

Select the type of messaging you want captioned.

• Voicemail is used to capture messages left on your voicemail service, often

provided by your telephone company.

• Answering Machine is used to capture messages from a separate machine you

use to record your missed calls.

If you select Voicemail, you will be prompted to input your voicemail settings.

Voicemail will also be set as the default every time you touch Messages. You can

remove this default in your Settings (see “Voicemail” on page 55 for details).

Helpful Hints

• Touch the X in the upper left to clear the above prompt if you touched the

Messages button by accident. You will return to your Recent Calls screen.

• You can set, change and remove Voicemail or Answering Machine as the

permanent default for Messages in your Settings (See “Voicemail” on page 55

for details) .

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Voicemail

Setting Up Voicemail Defaults

1. Select Voicemail Settings. The Voicemail setup screen will display.

2. Touch the ﬁrst ﬁeld in order to place a checkmark in the box. The Voicemail or

Answering Machine buttons will become available.

3. Touch Voicemail.

4. Touch the number ﬁeld. The number keyboard will display.

Voicemail

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Voicemail

5. Enter your access number for your voicemail service and touch Save.

6. Your voicemail is now ready.

Helpful Hints

• You can set, change and remove Voicemail or Answering Machine as the

permanent default for Messages in your Settings (See “Voicemail” on page 55

for details) .

• The voicemail service number you entered will remain, even if you remove

Voicemail as your default Messages service.

Captioning Voicemail

1. Touch Messages.

2. Use the speakerphone or pick up the handset.

3. As your voicemail is played, the messages will be captioned.

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Voicemail

4. Touch Save Call to save your voicemail captions to your Saved Calls.

Setting up Answering Machine Defaults

1. Select Voicemail Settings. The Voicemail setup screen will display.

2. Touch the ﬁrst ﬁeld in order to place a checkmark in the box. The Voicemail or

Answering Machine buttons will become available.

3. Touch Answering Machine.

Captioning Answering Machine Messages

1. Touch Messages.

2. Pick up the handset and place it near the answering machine speaker.

3. Begin playing your answering machine messages.

Voicemail

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Voicemail

4. The captioning will begin.

5. Touch Save Call to save to your Saved Calls.

6. Hang up the receiver when ﬁnished in order to stop the call.

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Voicemail

Settings

Page 62

Settings

Settings will let you set your phone’s defaults, and you can troubleshoot and control

many of your CaptionCall phone’s functions.

Helpful Hints

Touch the Home button to return to the Recent Calls screen.

Call Defaults

Call Defaults lets you permanently set captions, override the volume reset and

select your preferred captions language.

Captions Always On

If this is selected, you will ﬁrst be prompted to accept the legal notice.

If captions are set as always on, they can still be turned off during a call by pressing

the Captions button, but will be on by default for all other calls.

Español

Selecting this check box will set Spanish as the captioning default for all calls. If it is

not selected, English will be the captioning default.

Override Volume Reset

Selecting this check box disables the safety feature that reduces the handset and

speakerphone volume to normal after each call made at a dangerous volume level.

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Settings

Display Settings

Display Settings allows you to control the sort order of your contact list, the text size

of captions and brightness of the display.

Sort Order

The Contact Sort Order setting lets you specify the alphabetical order in which your

contacts are displayed in your Phonebook.

• Touch either First, Last or Last, First to change the sort order in the Phonebook.

• Changing the sort order will change the letter under which a contact is sorted in

the Phonebook. For example, by selecting Last, First, “Arthur Franklin” would be

changed to “Franklin, Arthur” and sorted under F instead of A.

Text Size

The Text Size setting lets you permanently specify the

size of the text that appears on the display. There are

three text size settings: Normal, Large and Extra Large.

Touch one of the Text Sizes to select your default text

size. This size can be increased during a call.

Brightness

Settings

Page 64

Settings

The Brightness setting lets you increase or decrease the

brightness of the display.

There are three brightness

settings: Normal, Bright and Extra Bright.

Touch one of the Brightness buttons to select your default

brightness setting.

Adjust the Ringer

Ringer settings allow you to select a ring tone and set how loud the CaptionCall

phone rings when you receive calls.

To adjust ringer settings:

1. Touch the CaptionCall phone screen to wake the phone, or touch the Home

button.

2. Touch the Settings button.

3. Touch the Ringer button.

4. Select a ring tone from the list.

Ring tones include Pitch 1, Pitch 2, Pitch 3 and Pitch 4.

When you select a ring tone, it will brieﬂy play so you can hear it.

CaptionCall Support 1-877-557-2227 Page 65

Settings

Helpful Hints

• You can turn your ringer off by touching Ringer Off. No sound will play while the

ringer is set to off

• You can also set your phone’s screen to ﬂash on an incoming call. Touch the box

next to “Flash screen on incoming call” to place a checkmark in it and activate

this feature

Adjust Ringer Volume

With the phone on the hook, turn the volume control knob until the phone rings at

the desired volume level.

• Turn clockwise to increase the volume

• Turn counterclockwise to decrease the volume

The knob light will change from green to amber to red as you increase the volume level.

Settings

Page 66

Settings

Ampliﬁcation Settings

The Ampliﬁcation Settings screen lets you select from a list of audiogram setting

options to boost the volume of speciﬁc frequencies.

1. Touch Ampliﬁcation on the Settings menu. The current ampliﬁcation setting is

displayed.

2. Touch Change to choose from a list of different decibel level settings.

CaptionCall Support 1-877-557-2227 Page 67

Settings

Select one of the options from the menu to view its audiogram.

You can also select Custom and, using the touchscreen, drag the ampliﬁcation to

the levels that you prefer.

The custom option will remain as you set it, until it is changed or switched to one of

the preset levels.

Settings

Page 68

Settings

Network

The Network Settings screen displays the connection status of your CaptionCall

phone to your wired and/or wireless network.

To check/adjust/update Network Settings:

1. Touch Network in the Settings menu. The current network settings display.

2. Look at the text in the button next to both Wired Network and Wireless Network.

If either is ofﬂine, the button will read Not Connected.

3. If needed, touch the button for either network type to conﬁgure the network

settings.

WARNING

You should not change any wired or wireless network settings unless you have the

technical knowledge required to do so. Changing any wired or wireless network

settings may prevent your CaptionCall phone from working properly.

CaptionCall Support 1-877-557-2227 Page 69

Settings

Wired Network Settings

The Wired Network Settings screen displays the current wired network settings of

your CaptionCall phone and lets you conﬁgure these settings.

The DHCP (Dynamic Host Control Protocol) network setting is enabled by default.

DHCP automatically assigns network settings to your CaptionCall phone, including:

• IP Address

• Subnet Mask

• Default Gateway

• DNS (Domain Name Server)

WARNING

You should not disable DHCP or change any wired network settings unless you have

the technical knowledge required to do so.

If DHCP is not enabled on your network, or if you wish to manually enter your

Network Settings:

1. Touch to remove the check from Automatic DHCP and the network settings

ﬁelds below it will become active.

2. Touch the ﬁeld for the setting you want to change.

3. Use the keypad and enter the correct information.

4. Touch Save as you complete each item and then touch Save on the Wired

Network screen to save the network setting.

Settings

Page 70

Settings

5. Look at the Wired Network button on the Network Settings screen. If the button

reads “Connected,” your network settings changes are valid. If the button reads

“Not Connected,” one or more of your changes are invalid and you will need to

modify them (or re-enable DHCP) to connect your CaptionCall phone to your

wired network.

Wireless Network Settings

The Wireless Network Settings screen lets you select a wireless network to use with

your CaptionCall phone.

Note: If your CaptionCall phone is already connected to a wireless network, the

name of the network will be displayed in green letters.

If you are connecting to a wireless network, touch Not Connected next to

Wireless Network.

1. Touch the Enable Wireless check box to enable wireless networking. A green

checkmark will display in the box.

2. A list of available wireless networks will display. If more than one wireless network

is detected, they will be listed in order based on signal strength:

= Strong Signal = Weak Signal

A signal strength icon will also display at the top of every screen when your

CaptionCall phone is connected to a wireless network.

3. Select the wireless network you want to use from the list. You will need the

correct network key (password) to connect to the network.

4. The Network Key screen will display. Use the on-screen keyboard to enter the

correct password for the network.

CaptionCall Support 1-877-557-2227 Page 71

Settings

5. Touch the Save button to save the password.

6. The CaptionCall phone will then attempt to connect to the selected wireless

network.

7. When the CaptionCall phone successfully connects to the selected wireless

network, the name of the network will be displayed in green letters.

Other Options

The Advanced Wireless Settings screen displays the current wireless network

settings of your CaptionCall phone and lets you change them if needed.

WARNING

You should not change any wireless network settings unless you have the technical

knowledge required to do so. Invalid wireless network settings may prevent your

CaptionCall phone from working properly.

To change wireless network settings:

1. Touch the SSID button. A list of available networks will be displayed in order of

signal strength. Select the wireless network you want to use from the list.

2. Touch the Network Type button and select the type of security used by the

wireless network you have selected.

3. Touch the Encryption button and select the type of encryption used by the

wireless network you have selected.

4. Touch the Network Key button and use the on-screen keyboard to enter the

password (key) required by the wireless network you have selected.

5. Touch the Save button to save the password.

6. Touch the Save button to save all changes. The CaptionCall phone will then

attempt to connect to the selected wireless network.

7. Look at the list of wireless networks on the Wireless Settings screen. If the name

of the wireless network you conﬁgured is shown in green, your wireless network

settings changes are valid. If the name is shown in white, this means there is no

saved information for this SSID. If your changes are invalid, the name will display

with the word FAILED in orange.

You can also manually conﬁgure the DHCP settings for wireless networks. See page

69 for instructions on manually conﬁguring DHCP.

Settings

Page 72

Settings

Run Diagnostics

Touch the Network Diagnostics button if you are experiencing network problems

with your phone or if you are asked to do so by CaptionCall Technical Support.

If any of the diagnostics fail, they will be marked with a red X and a Details button will

display on the right. Touch the button for more information on why the diagnostic

failed.

CaptionCall Support 1-877-557-2227 Page 73

Settings

Recent Calls

The Recent Calls setting allows you to delete all of your recent calls from memory at

once.

1. Touch Delete All Recent Calls.

2. A prompt will display to ensure you want to delete all recent calls.

3. Touch Delete to complete deletion or Keep to cancel deletion.

Settings

Page 74

Settings

Time Zone

The Time Zone screen displays a map of time zones and lets you select the correct

time zone for your location.

To select your time zone using the Time Zone map:

Touch the state you live in on the displayed map. The time zone for that state will

change to green on the map.

To select your time zone from a list:

1. Touch the Change button. A time zone list will display. Scroll up and down to see

all available time zones.

2. Select the correct time zone.

Your time zone will now update to the new, selected time zone.

CaptionCall Support 1-877-557-2227 Page 75

Settings

Voicemail

You can set, change or remove Voicemail or Answering Machine as the permanent

default for Messages (see ).

• Touch Voicemail or Answering Machine to switch to your Messages preference

• Check or uncheck Choose Default Voicemail Type to set or remove any

permanent option from messaging

You can also update your access number for your voicemail service.

1. Touch the number ﬁeld. The number keyboard will display.

2. Enter the access number for your voicemail service and touch Save.

Settings

Page 76

Settings

The access number entered for your voicemail will remain, whether you change or

remove your defaults, until you change it by following the steps on the previous page.

About

This is a list of information about your CaptionCall phone.

CaptionCall Support 1-877-557-2227 Page 77

Troubleshooting

If your CaptionCall phone loses connection to the network or your telephone line is

disconnected, or when there is a problem with your CaptionCall account, you will be

prompted with an alert, and an alert button will display in the top right corner of the

touchscreen.

• Touch the alert button to read your alerts

• Touch the X at the top left of an alert to close it

Network Alerts

Often, network errors are simply connectivity issues. See “Network” on page68

for assistance. If you are unable to resolve the error, please call CaptionCall

Customer Support at 1-877-557-2227.

Telephone Line Problem

This error is displayed when your CaptionCall phone is not connected to the

telephone line.

Check that the telephone line is connected to the back of the phone (see “The

Back of Your CaptionCall Phone” on page 12). If the telephone line is connected,

contact your telephone provider for more assistance.

Account Error

Contact CaptionCall Customer Support at 1-877-557-2227.

The Fine Print

Page 78

Technical Speciﬁcations

This device complies with Part 15 of the FCC rules. Operation is subject to the

following two conditions: (1) This device may not cause harmful interference, and (2)

this device must accept any interference received, including interference that may

cause undesired operation. Any changes or modiﬁcations not expressly approved

by manufacturer could void the user’s authority to operate the equipment.

IMPORTANT! Any changes or modiﬁcations not expressly approved by the

party responsible for compliance could void the user’s authority to operate this

equipment.

For a Class B digital device or peripheral, the instructions furnished the user shall

include the following or similar statement, placed in a prominent location in the text

of the manual:

NOTE: This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed

to provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be determined

by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

—Reorient or relocate the receiving antenna.

—Increase the separation between the equipment and receiver.

—Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

—Consult the dealer or an experienced radio/ TV technician for help.

This equipment complies with Part 68 of the FCC rules and the requirements

adopted by the ACTA. On the base of this equipment is a label that contains,

among other information, a product identiﬁer in the format US:AAAEQ##TXXXX. If

requested, this number must be provided to the telephone company.

This telephone connects to the telephone network using an RJ11 connector.

A plug and jack used to connect this equipment to the premises wiring and

telephone network must comply with the applicable FCC Part 68 rules and

requirements adopted by the ACTA. A compliant telephone cord and modular

CaptionCall Support 1-877-557-2227 Page 79

plug is provided with this product. It is designed to be connected to a compatible

modular jack that is also compliant. See installation instructions for details.

The REN is used to determine the number of devices that may be connected to a

telephone line. Excessive RENs on a telephone line may result in the devices not

ringing in response to an incoming call. In most but not all areas, the sum of RENs

should not exceed ﬁve (5.0). To be certain of the number of devices that may be

connected to a line, as determined by the total RENs, contact the local telephone

company. The REN for this product is part of the product identiﬁer that has the

format US:AAAEQ##TXXX. The digits represented by ## are the REN without a

decimal point (e.g., 03 is a REN of 0.3).

If this CaptionCall phone causes harm to the telephone network, the telephone

company will notify you in advance that temporary discontinuance of service may

be required. But if advance notice isn’t practical, the telephone company will notify

the customer as soon as possible. Also, you will be advised of your right to ﬁle a

complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations

or procedures that could affect the operation of the equipment. If this happens, the

telephone company will provide advance notice in order for you to make necessary

modiﬁcations to maintain uninterrupted service.

If trouble is experienced with this CaptionCall phone, for repair or

warranty information, please contact CaptionCall LLC, 1-877-557-2227 or

support@captioncall.com. If the equipment is causing harm to the telephone

network, the telephone company may request that you disconnect the equipment

until the problem is resolved.

CaptionCall does not contain any customer-serviceable components.

Connection to party-line service is subject to state tariffs. Contact the state public

utility commission, public service commission or corporation commission for

information.

This equipment is hearing-aid-compatible.

WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO

EMERGENCY NUMBERS:

1. Remain on the line and brieﬂy explain to the dispatcher the reason for the call.

2. Perform such activities in the off-peak hours, such as early morning or late

evenings.

The Fine Print

Page 80

4215 South Riverboat Rd., Salt Lake City, UT 84123

CaptionCall®

, Life is Calling®

, and the Spiral C mark are registered trademarks of Sorenson Communications, Inc.

CaptionCall Support 1-877-557-2227 Page 81

Important Safety Instructions

• When using your telephone equipment, basic safety precautions should always be

followed to reduce the risk of ﬁre, electric shock and injury to persons, including

the following:

• Do not use this product near water for example, near a bathtub, washbowl, kitchen

sink or laundry tub, in a wet basement or near a swimming pool

• Avoid using a telephone (other than a cordless type) during an electrical storm.

There may be a remote risk of electric shock from lightning

• Do not use the telephone to report a gas leak in the vicinity of the leak

• Use only the power adaptor provided with this device

SAVE THESE INSTRUCTIONS

Users Manual

CaptionCall 67T Phone

User Guide