Carestream Health 4901 DRYVIEW CHROMA Imaging System incorporating RFID User Manual 9G4260

Carestream Health, Inc. DRYVIEW CHROMA Imaging System incorporating RFID 9G4260

Contents

Carestream DV CHROMA User's Guide-ST CONFIDENTIAL

DRYVIEW CHROMA Imaging System
User’s Guide
For Trade Trial Use Only
H210_0843AC
SHORT TERM CONFIDENTIAL
Carestream Health, Inc.
150 Verona Street
Rochester, New York 14608
United States
© Carestream Health, Inc., 2012
Printed in China.
CARESTREAM, CHROMA, and DRYVIEW are
trademarks of Carestream Health, Inc.
Pub No. 9G4260_en
Rev. C
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i
Table of Contents
Overview
DRYVIEW CHROMA Imager at your Site............................................................................................................1-1
Intended Use....................................................................................................................................................1-1
Imager Features ...............................................................................................................................................1-2
CHROMA Media .........................................................................................................................................1-2
Network Interfaces.....................................................................................................................................1-2
Power Management Features......................................................................................................................1-3
Configuring and Monitoring the System (using the Web Portal) .................................................................1-3
Enhancing Serviceability with Remote Monitoring ......................................................................................1-3
How the Imaging System Works .......................................................................................................................1-4
System Components .........................................................................................................................................1-4
DICOM Interface ........................................................................................................................................1-4
Imager .......................................................................................................................................................1-5
Back View ..................................................................................................................................................1-7
Control Panel .............................................................................................................................................1-8
Display Screen .........................................................................................................................................1-10
Using the Web Portal to Access Additional Functionality .................................................................................1-12
Accessing the Web Portal .........................................................................................................................1-12
Agency Compliance ........................................................................................................................................1-13
Reference Information ...................................................................................................................................1-13
User Guide Conventions .................................................................................................................................1-13
Working with the Media and Ink
Handling the CHROMA Media (Film or Paper).................................................................................................2-1
Working with the Loaded Media.................................................................................................................2-2
Understanding How Media is Selected for Print Requests .................................................................................2-3
Loading the Media Cassette (Cut Sheets) ..........................................................................................................2-4
Loading the Roll Paper.....................................................................................................................................2-9
Placing the Roll Paper on the Spindle.........................................................................................................2-9
Loading the Roll Paper into the Imager ......................................................................................................2-9
Readying the Imager to Print to Roll Paper...............................................................................................2-10
Cutting the Roll Paper ..............................................................................................................................2-11
Changing the Media in the Imager..................................................................................................................2-12
Handling a Print Request with a Different Requested Media .....................................................................2-12
Handling a Media Change when the New Print Request is Urgent..............................................................2-13
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Replacing the Cut Sheet Media ................................................................................................................. 2-14
Replacing the Roll Paper.......................................................................................................................... 2-16
Working with Ink........................................................................................................................................... 2-19
Extending the Life of Ink Cartridges During Periods of Inactivity or Low Use............................................ 2-19
Checking Ink Levels ................................................................................................................................. 2-20
Replacing Ink Cartridges.......................................................................................................................... 2-21
Checking Maintenance Tank Levels.......................................................................................................... 2-23
Replacing the Maintenance Tanks............................................................................................................ 2-24
System Settings and Status
Changing the Imager’s Date and Time.............................................................................................................. 3-1
Changing Configuration Items in Maintenance Mode........................................................................................ 3-1
Working in Maintenance Mode .................................................................................................................. 3-1
Imager Language ....................................................................................................................................... 3-1
Units of Measurement ................................................................................................................................ 3-2
Temperature Units ..................................................................................................................................... 3-2
Auto Cleaning............................................................................................................................................. 3-2
Alert Settings.............................................................................................................................................. 3-2
Number of Minutes Before Automatic Sleep Mode ..................................................................................... 3-3
Return Settings to the Defaults ................................................................................................................... 3-3
Checking Imager Status.................................................................................................................................... 3-4
Print a Status Sheet .................................................................................................................................... 3-4
View Imager Status..................................................................................................................................... 3-4
Setting up Automatic Nozzle Check................................................................................................................... 3-5
Setting up Roll Paper Settings........................................................................................................................... 3-6
Media Selection ......................................................................................................................................... 3-6
Roll Paper Margins .................................................................................................................................... 3-6
Paper Size Check .......................................................................................................................................3-6
Paper Skew Check ..................................................................................................................................... 3-6
Set Roll Paper Tension............................................................................................................................... 3-6
Optimizing the Look of the Image .................................................................................................................... 3-7
Optimizing Grayscale Images on Film......................................................................................................... 3-7
Optimizing Color Images on Paper............................................................................................................. 3-8
Optimizing Grayscale Images on Paper ...................................................................................................... 3-8
Maintenance and Troubleshooting
Overview.......................................................................................................................................................... 4-1
Preventing Issues by Keeping the Imager Clean ................................................................................................ 4-2
Clean the Outside.......................................................................................................................................4-2
Uneven Prints: Clean the Cassette Printing Path .......................................................................................... 4-2
“Dirty” Prints: Clean the Inside .................................................................................................................. 4-3
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iii
White Powder on the Platen: Clean the Platen............................................................................................ 4-4
Smudged Prints from the Roller................................................................................................................. 4-4
Running a Nozzle Check to Avoid or Correct Print Issues................................................................................. 4-5
Checking and Cleaning the Nozzles............................................................................................................ 4-5
Working with the Print Head...................................................................................................................... 4-6
Correcting Paper Cutting Problems.................................................................................................................. 4-8
Correcting Errors .......................................................................................................................................... 4-12
Introduction ............................................................................................................................................ 4-12
Messages at the Imager Display Screen and Suggested Actions ................................................................ 4-12
Roll Paper Errors .................................................................................................................................... 4-16
Maintenance or Service Call is Required.................................................................................................. 4-17
Troubleshooting ............................................................................................................................................ 4-18
Imager is Not Printing.............................................................................................................................. 4-18
Imager Sounds Like it is Printing, but Nothing Prints............................................................................... 4-18
Prints Do Not Look as Expected............................................................................................................... 4-19
Top Line of the DICOM Interface Screen is Blank .................................................................................... 4-20
Feeding or Ejecting Problems/Media Jams............................................................................................... 4-21
Clearing a Roll Paper Jam........................................................................................................................ 4-24
An Icon on my Print Indicates a Sizing Issue, or some of the Image or Information is Cut Off.................. 4-25
Miscellaneous Issues............................................................................................................................... 4-26
Restarting the Imager .................................................................................................................................... 4-26
The DICOM Interface is Non-Responsive (How to Restart) ............................................................................ 4-27
Restoring the System Software—Ghosting..................................................................................................... 4-27
Calling for Support ........................................................................................................................................ 4-29
Specifications
Dimensions and Clearance .............................................................................................................................. 5-1
Packed Dimensions ......................................................................................................................................... 5-2
Environmental Recommendations ................................................................................................................... 5-2
Temperature.............................................................................................................................................. 5-2
Relative Humidity....................................................................................................................................... 5-2
Surface Levelness....................................................................................................................................... 5-2
Acoustical Noise ........................................................................................................................................ 5-2
Power Requirements ....................................................................................................................................... 5-2
Network Requirements .................................................................................................................................... 5-2
Ink Cartridges.................................................................................................................................................. 5-3
Cartridge Life............................................................................................................................................. 5-3
Temperature.............................................................................................................................................. 5-3
Capacity..................................................................................................................................................... 5-3
Weight....................................................................................................................................................... 5-3
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Media .............................................................................................................................................................. 5-3
Environmental ........................................................................................................................................... 5-3
Storage ...................................................................................................................................................... 5-3
Publication History .......................................................................................................................................... 5-4
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Overview
2012-01-27 9G4260_en 1-1
1
Overview
DRYVIEW CHROMA Imager at your Site
The DRYVIEW CHROMA Imaging System produces high-quality color
and grayscale images on film and paper. Use the prints from this versatile
system for diagnostic or referral purposes:
• Print on DRYVIEW CHROMA Medical Film to produce diagnostic
or referral images.
• Print on DRYVIEW CHROMA Matte and Glossy Papers to produce
images for referral, sharing, or educational purposes.
The imager receives and prints from image sources such as medical
electrical equipment (modalities) and workstations over the network.
You can send print jobs simultaneously from multiple image sources.
The open design lets you connect to modalities of all types and vendors.
The imager provides the latest generation of pigment ink technology.
Utilizing 11 ink colors, the imager produces a wide color gamut and
supports up to 43 cm (17 in.) wide media. The supported film and papers
provide consistent quality and resist fading and fingerprints, making the
prints durable and long-lasting.
IMPORTANT: Install the imager in a secure location to protect patient
privacy rights if required by local regulations.
Intended Use
The DRYVIEW CHROMA Imaging System is intended to provide hard
copy images from digital imaging source output signals. The device is
intended for use with DRYVIEW CHROMA film and reflective media
(DRYVIEW CHROMA Medical Film and DRYVIEW CHROMA
Medical Paper). The printer will interface with a variety of digital
modalities, including, but not limited to, CR (Computed Radiology), DR
(Digital Radiology), CT (Computerized Tomography), MRI (Magnetic
Resonance Imaging). The images are to be used for medical diagnosis
and referral to physicians and their patients. The DRYVIEW CHROMA
Imaging System is not intended for use with FFDM or CR
Mammography systems.
Additionally, for the media:
• DRYVIEW CHROMA Medical Papers and DRYVIEW CHROMA
Medical Film are intended to be used in the DRYVIEW CHROMA
Imaging System.
• DRYVIEW CHROMA Medical Film is used to visualize selected
parts of the human body, to determine whether they are normal or
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Overview
pathologic. It is used by highly trained specialists, such as medical
physicians or radiologic technologists working in diagnostic
imaging. This film is intended for diagnostic or referral purposes.
• DRYVIEW CHROMA Medical Paper, DRYVIEW CHROMA
Medical Paper—Matte/Roll, and DRYVIEW CHROMA Medical
Paper—Glossy/Roll, are intended to be used for referral only. These
media types are not to be used for diagnostic purposes.
Imager Features
CHROMA Media The imager is a wide-format ink jet color printer that supports
DRYVIEW CHROMA Medical Film and DRYVIEW CHROMA
Medical Paper (media). The CHROMA roll paper, media sheets, and
media carriers are specially designed for the CHROMA imager.
You must keep the cut media in the original carrier when you load it into
the imager cassette.
CHROMA media is available in the following sizes and types:
• 20 x 25 cm (8 x 10 in.) blue base film
• 25 x 30 cm (10 x 12 in.) blue base film
• 28 x 35 cm (11 x 14 in.) blue base film
• 35 x 43 cm (14 x 17 in.) blue base film
• 22.0 x 28.0 cm (8.5 x 11.0 in.) matte paper and glossy paper
• A3 (297.00 x 420.00 mm or 11.69 x 16.54 in.) matte and glossy
paper
• A4 (210.00 x 297.00 mm or 8.27 x 11.69 in.) matte and glossy paper
• 297 mm x 100 m matte roll paper
• 11 in. x 100 m matte roll paper
• 297 mm x 75 m glossy roll paper
• 11 in. x 75 m glossy roll paper
For more information about the media, see “Chapter 2 Working with the
Media and Ink”.
Network Interfaces The DICOM interface supports standard Ethernet network interfaces
1000Base-T, 100Base-TX, and 10Base-T.
Media carrier
for cut sheets
CHROMA media
Roll paper
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Overview
2012-01-27 9G4260_en 1-3
Power Management
Features
To reduce power consumption, the imager supports sleep mode.
When no print jobs are in progress, the imager enters sleep mode. The
default setting is 15 minutes; the imager enters sleep mode after 15
minutes of no activity. To change the number of minutes, see “Number of
Minutes Before Automatic Sleep Mode” on page 3-3.
Configuring and
Monitoring the
System (using the
Web Portal)
The Web Portal is your interface to more features. In addition to the
installation and setup of your system, you can view and manage the
imager's connections over the network, configure features, view error
messages, and access general status information at the Web Portal. You
can also check media count, size, and type.
For more information, see “Accessing the Web Portal” on page 1-12.
Enhancing
Serviceability with
Remote Monitoring
CARESTREAM Remote Management Services is set up through the
Web Portal, and is designed to enhance efficient system serviceability
and simplify analytical and service processes through the monitoring of
your equipment. Additionally, this simplifies the service process by
providing qualified service personnel with faster, easier, and more
complete access to the operational history of each system.
Remote Management Services provides the following for the imager:
• Ability to monitor and diagnose error conditions without
introducing “downtime”
• Firewall-safe, Internet transmission of machine data, while
complying with patient confidentiality regulations
• Minimal effort to set up communication
• Flexibility to facilitate specific configurations at each site
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Overview
How the Imaging System Works
The imaging system consists of a DICOM interface (a small computer)
and a printer (imager), connected together with a USB cable. The
DICOM interface receives, processes, and manages the images, and the
imager holds the media (film or paper) and ink and prints the images.
The DICOM interface has hard-disk storage to hold a large number of
digital images. As images are received for printing, they are stored,
placed in a sequential print queue, and printed in order. The system can
continue to accept incoming print jobs even if temporarily unable to
print (for example, the media cassette is empty).
During normal operation, the imager requires very little attention. It
prints automatically in response to print requests from the configured
image sources. Information sent with the images by the image source,
such as media type and size and image quality settings, is applied unless
you set the imager to override information that comes from the image
source.
System Components
DICOM Interface The DICOM interface brings the images over the network and formats
them. It applies the processing parameters for optimal image quality and
sends the images to the imager. The small screen at the front of the
DICOM interface displays the installed media size and the requested
media size (if different). It also displays a counter that tracks the
approximate amount of loaded media that remains. For more
information, see “Working with the Loaded Media” on page 2-2.
For instructions to restart the DICOM interface, see “The DICOM
Interface is Non-Responsive (How to Restart)” on page 4-27.
Imager
DICOM
interface
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Overview
2012-01-27 9G4260_en 1-5
Imager
1Front cover. Closes over the built-in cutter.
2Cartridge cover (left). Covers ink cartridges #1–6. See “Replacing
the Ink Cartridges” on page 2-21.
3Media cassette. Houses the cut sheet media in the media carrier. See
“Loading the Media Cassette (Cut Sheets)” on page 2-4.
4Output tray. Collects the ejected paper and film. Extend the tray
according to the size of the media that is being ejected.
5Maintenance tank. Collects the waste ink for borderless printing.
(Borderless printing is not supported with this imager release.)
NOTE: In the software, this is referred to as “Maintenance Box 2."
6Media eject support. Supports the ejected (printed) media.
7Cartridge cover (right). Covers ink cartridges #7–11 and the ink
maintenance tank. To replace ink or maintenance tank, see “Working
with Ink” on page 2-19.
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Overview
8Ink maintenance tank. Collects the waste ink.
NOTE: In the software, this is referred to as “Maintenance Box 1."
9Ink cartridges. Install a total of 11 ink cartridges on the left and
right sides. To replace ink, see “Replacing the Ink Cartridges” on
page 2-21.
10 Print head. Fires ink via high-density nozzles while moving left and
right. Do not move the print head by hand.
11 Control panel. See “Control Panel” on page 1-8.
12 Alert lamp. Alerts you with light when an error or warning occurs.
• On—An error occurred. Check the error on the display screen.
• Flashing—Ink or media is low. You can specify if the warning
occurs for the media or the ink. The default is Off (no warning).
• Off—No error.
You can specify when the lamp alerts you. See “Alert Settings” on
page 3-2.
13 Top cover. Covers the inside of the imager.
14 Media support. Supports the media that is fed manually. (Manual
feed is not supported with this imager release.)
15 Manual edge guides. Guides the media that is fed manually.
(Manual feed is not supported with this imager release.)
16 Roller paper feeder. Receives the roll paper in the feeder slot. See
“Loading the Roll Paper into the Imager” on page 2-9.
17 Roll paper cover. Covers the roll paper. Leave the cover closed
except when loading or removing the roll paper. See “Loading the
Roll Paper into the Imager” on page 2-9.
18 Spindle holder. Supports the left side of the roll paper spindle. See
“Loading the Roll Paper” on page 2-9.
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Overview
2012-01-27 9G4260_en 1-7
Back View
1Rear access panel (covers the rear unit). Allows access to clear
media jams. See “Feeding or Ejecting Problems/Media Jams” on
page 4-21.
2Roll paper holder unit connector. Always leave the cable
connected.
3USB connector. Connects the USB cable to the DICOM interface.
4Airflow vents. Vents the air that cools the inside of the imager.
5LAN connector. Not supported. The network is connected at the
DICOM interface.
6AC inlet. Connects the power cable.
7Movable flange (black). Fixes the roll paper placed on the spindle.
Remove and install when loading or removing the roll paper on the
spindle. See “Placing the Roll Paper on the Spindle” on page 2-9.
8Spindle. Holds the roll paper. To load roll paper into the imager,
place the roll paper on the spindle. The gray flange on the right side
is fixed on the spindle.
9Attachment. Leave the attachment installed on the spindle.
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Overview
Control Panel
1Power light. Indicates the operational status.
• On—Power is on.
• Flashing—Receiving data or performing processes such as shutting off the
power, head cleaning, or auto nozzle check.
• Off—Power is off.
2Power button. Powers the imager on or off. To shut down the imager, press
the Power button. See “Restarting the Imager” on page 4-26.
3Display screen. Displays the imager status, menus, and error messages. See
“Display Screen” on page 1-10.
4Ink Menu button.
Provides access to the Ink Menu when the imager is in Ready status. From the
Ink Menu, you can initiate a print head cleaning or a nozzle check.
5 Media Source button. Lets you change between cut sheets and roll paper
at the Paper Type Menu. See “Display Screen” on page 1-10.
Press while the imager is in Ready status to display the Paper Type Menu.
When any menu displays, press to return to the previous screen.
1
2
3
4
567
8
9
10
11
12
13
14
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Overview
2012-01-27 9G4260_en 1-9
6Up/down or Media Feed buttons.
• When roll paper is loaded:
– Feed up to 3 m of paper by holding the button.
– Increase the paper feed rate by holding for at least two seconds.
– Press to rewind up to 20 cm of the roll paper.
• If roll paper is not loaded, press to feed media from the cassette and
to eject it from the imager.
• When any menu displays, press an arrow button to navigate through the
menu.
7Menu button.
• Press in the Ready status (or when no media is loaded) to display the
menu.
• Press when printing to display the Printer Status Menu.
• When a menu displays, press the Menu button to access the next screen.
8Paper Cut button. Press to cut the roll paper with the built-in cutter.
NOTE: This feature is not necessary because the CHROMA Imager always cuts
the roll paper automatically at the end of a print.
9OK button.
• Press when an item is selected from a menu to execute the item.
10 Paper release light and button.
• When pressed after roll paper printing is complete, the paper presser
becomes unlocked, and the roll paper winds up to be removed.
• Press to lock or unlock the paper presser.
11 Pause/Reset button.
• Press to pause a print job. To restart printing, press again, or select Pause
Cancel on the screen and then press OK.
NOTE: To cancel print jobs in process, select Job Cancel on the screen and
then press OK.
• Press while the menu displays to return to Ready status.
12 Pause/Reset light. Indicates if the imager is ready to print.
• On—Not ready to print. The job is paused or canceled.
• Off—Ready to print.
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Overview
Display Screen
13 Ink alert light. Indicates the ink status.
• On—Indicates errors such as an empty ink cartridge. Check the error on
the display screen. See “Correcting Errors” on page 4-12.
• Flashing—The ink is low. Replace the cartridge to avoid the ink cartridge
becoming empty while printing. See “Working with Ink” on page 2-19.
• Off—No error.
14 Media alert light. Indicates the status of the media.
• On—No media is loaded or the paper setting is not correct. Check the
error on the display screen. See “Correcting Errors” on page 4-12 for help.
• Flashing—Indicates errors such as media jam or skew. Check the error on
the display screen. See “Correcting Errors” on page 4-12 for help.
• Off—No error.
1Message. Displays status, operational, and error messages.
2Media source setting. Indicates the media source.
IMPORTANT: If you will use roll paper, it is only necessary to
change the media source initially to Roll
Paper/Cut. After you have enabled the imager to
print to roll paper, you can leave the media source
setting at Roll Paper/Cut.
Prints on roll paper and cuts automatically after printing each
page. This setting supports printing to both roll paper and the
media cassette.
Prints on roll paper but does not automatically cut after
printing.
NOTE: This setting is not used because the CHROMA Imager
always cuts the roll paper automatically.
1
2
3
5
4
6
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Overview
2012-01-27 9G4260_en 1-11
Prints from the media cassette only.
3Ink cartridge status. Displays the approximate level of remaining ink
in the cartridge. The icons change when the ink is low or an error
occurs. See “Checking the Ink Levels” on page 2-20 for more
information.
4Black ink. Displays the type of black ink that the imager is using. The
imager automatically uses the optimal black ink type for the installed
media.
NOTE: The imager uses either Matte or Photo Black ink to provide
the best quality for the requested print job. Photo Black ink
provides a smooth finish for glossy paper, while Matte Black
ink increases black optical density for matte paper.
5Maintenance tank status. Displays the status for the maintenance
tanks. See “Checking the Maintenance Tank Levels” on page 2-23 for
more information.
6Roll paper margin parameter. The margin settings display after the
icon. The margin parameter is set to 3 mm during installation, and
other margin parameters are not supported.
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Overview
Using the Web Portal to Access Additional Functionality
The Web Portal is your interface to additional features. In addition to
the installation and setup of your system, you can view and manage the
imager's connections over the network, configure features, view error
messages, and access general status information at the Web Portal. You
can also check media count, size, and type.
Troubleshooting tools include:
• Optimization of image quality for modalities.
• Retrieval of logs, statistics, and system status.
• Diagnostic utilities, including backup and restore.
The Web Portal provides an online Help system and a user’s guide to
assist you.
Accessing the Web
Portal
To access the Web Portal, use a desktop or laptop computer that is
connected to the network.
1. On a desktop or laptop computer, start WINDOWS INTERNET
EXPLORER.
2. In the address field, type: http://<the imager IP address>.
NOTE: The IP address should be written on the back of the Quick
Reference Guide. If you cannot locate the IP address, check with
your network administrator or the person who installed the
imager.
3. Click Go.
The main window for the Web Portal shows the general status, the
number of print jobs queued, the number of jobs waiting for media,
and the media count.
The center panel displays the screens where you view and perform
tasks. The user’s guide for the Web Portal procedures is available by
selecting Documentation from the left panel, and the Help icon
provides context-sensitive Help for fields and pages.
The left panel also provides the links to all other screens.
Left panel to
navigate to
other areas of
the Web Portal
View
status, etc.
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2012-01-27 9G4260_en 1-13
Agency Compliance
See the Safety Manual, 9G4259.
Reference Information
The following documentation and information might be useful as you
use and support the CHROMA Imaging System.
• DICOM Conformance Statement—Go to
http://www.carestream.com/dicom.html
• CHROMA on the Web—Go to
http://www.carestream.com/med-printing.html
• CHROMA online registration—Go to
http://www.carestream.com/chroma-registration.html
• Web Portal procedures, 9G7572—Access the Web Portal, and then
click the Documentation link
• Quick Reference Guide, 9G6534—See the most commonly used
CHROMA features at a glance
• Safety Manual, 9G4259—Access information about safety and
standards compliance
• Media Requirements, 9G8448—Learn how to handle the CHROMA
media
User Guide Conventions
The following special messages emphasize information or indicate
potential risks to personnel or equipment.
NOTE: Notes provide additional information, such as expanded
explanations, hints, or reminders.
IMPORTANT: Important notes highlight critical policy information that
affects how you use this guide and this product.
CAUTION:
Cautions point out procedures that you must follow precisely to
avoid damage to the system or any of its components, loss of
data, or corruption of files in software applications.
DANGER: DANGER IDENTIFIES PROCEDURES THAT YOU
MUST FOLLOW PRECISELY TO AVOID INJURY TO
YOURSELF OR OTHERS.
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Working with the Media and Ink
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2
Working with the Media
and Ink
Handling the CHROMA Media (Film or Paper)
When working with media:
• Avoid touching the printable surface with your bare hands.
Fingerprints might affect print quality. Handle the media by its
edges.
• For optimal performance, allow the media to dry thoroughly. Media
drying time may vary depending on environmental conditions.
• Avoid exposure to moisture and adhesives.
• Do not place sticky notes on the media. Removal of a sticky note
could damage the printed image.
• Before storing printed media, let the media thoroughly dry.
• Remove prints promptly after printing due to limited space in the
output tray.
NOTE: If disposing of used media, manage the disposal appropriately to
protect patient privacy rights, if required by local regulations.
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Working with the Media and Ink
Working with the
Loaded Media
Viewing the Loaded
Media Size
The DICOM interface screen displays the loaded media size by
dimension, for example, “8.5 x 11” or “A4.” The dimensions are
represented in inches with the exception of “A3” and “A4.”
Monitoring the Amount
of Loaded Media
The DICOM interface screen displays a gauge to help you monitor the
amount of loaded media that remains in the media carrier or on the roll.
A full carrier or roll is represented by the following:
[ * * * * * ]
The asterisks decrease as the carrier or roll is emptied. This example
shows a nearly empty carrier or roll:
[* ]
Checking the DICOM
Interface for the
Requested Media Size
If a print request has arrived at the imager with a different media size
than the loaded media, the new size appears on the DICOM interface
screen to alert you to install the requested size.
The DICOM interface screen displays the loaded size on the top row and
the requested size on the lower row. For example:
See “Changing the Media in the Imager” on page 2-12 for instructions to
change the loaded media.
Output tray and
media cassette
The DICOM
interface screen
displays information
about the loaded and
requested media
Roll feeder and roll paper
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Working with the Media and Ink
2012-01-27 9G4260_en 2-3
Understanding How Media is Selected for Print Requests
Your imager can print to both the media cassette and the roll feeder. The
imager automatically selects the media source based on the media type
(film or paper) and size of the job request, for example:
• A job request with film specified at the modality will only go to the
media cassette (because film can only be loaded in the media
cassette).
– If the job request matches the loaded film size, the job prints.
– If the job request matches a supported film size but that size is not
loaded in the cassette, the DICOM interface alerts you that a
different media size is requested. You must load the requested
film size in the media casette so the job can print.
– If the job request does not match a supported film size, then the
imager prints to (or requests) the supported film size that is
closest to and larger than the job request.
• A job request with paper specified at the modality will only print to
paper. If paper is loaded in the media cassette and in the roll feeder,
then the imager uses the image size to determine the media source:
– If the job request matches a size that is already loaded in the
media cassette or can be printed on the roll paper (22.0 x 28.0 cm
/ 8.5 x 11.0 in., A3, or A4), then the job goes to the matching
media.
– If the job request matches a size that is loaded in the media
cassette and can be printed on roll paper (when either A3 or A4
paper is loaded in the media cassette), then the job goes to the roll
paper.
– If the job request does not match a supported paper size, then the
imager prints to (or requests) the supported paper size that is
closest to and larger than the job request. For example, a request
to print on 8.0 x 10.0 in. paper would print on 8.5 x 11.0 in. paper.
SHORT TERM CONFIDENTIAL
2-4 9G4260_en 2012-01-27
Working with the Media and Ink
Loading the Media Cassette (Cut Sheets)
IMPORTANT: Do not remove or insert the cassette from the imager while
printing. It may cause the print quality to decline or cause
a jam. If you do remove the cassette while printing, wait
until printing is complete to reinsert it.
IMPORTANT: Always leave the media in the carrier when you load it
into and unload it from the cassette. Store the unused
media in its carrier and in the original carton.
IMPORTANT: Always remove the output tray and the cassette from the
imager to load or remove media. Sliding the media carrier
into the cassette without fully removing the tray from the
imager can cause issues with the media.
1. Lift the edge of the output tray to remove it.
2. Slide open the media cassette, lift it slightly, and pull it out.
IMPORTANT: Be careful not to drop the media! The media must remain
in the carrier and in the original orientation, with the
same side facing up. Do not remove or lose any sheets
from the media carrier. If any sheets are removed, the
imager cannot accurately track the media count.
3. Open the new media package, and fan the open end. Leave the
media in the carrier when you fan it.
Media carrier
Carestream
H210_0617AC
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-5
4. If necessary, expand the edge guides to make space for the media
before you place the media into the cassette.
5. Carefully place the media, with the carrier, into the media cassette.
IMPORTANT: Keep the media carton. If you change the media size in the
imager later, place the media back in the original carton.
6. Adjust the edge guides around the media carrier. Move the guide
without moving the slider.
Open the edge
guides to make
space for the media
SHORT TERM CONFIDENTIAL
2-6 9G4260_en 2012-01-27
Working with the Media and Ink
7. Insert the cassette and push it firmly into the imager.
8. Replace the output tray.
9. Extend the output tray for the media size and raise the flap. Adjust
the output tray depending on the size of the media loaded in the
cassette:
• A4: Slide out the third extension of the output tray, raise the flap,
and then push the section back in.
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-7
• A3: Pull out the third section of the output tray, and then raise the
flap.
SHORT TERM CONFIDENTIAL
2-8 9G4260_en 2012-01-27
Working with the Media and Ink
10. Check that the imager is on.
11. If you will print:
•Only to the media cassette, check that the Media Source setting is
set to Cut Sheet.
• To both media cassette and roll paper, check that the Media
Source setting is set to Roll Paper/Cut.
NOTE: The Roll Paper/Cut setting supports printing to both roll paper
and to cut sheets in the media cassette.
To change the Media Source setting:
• Press to display the Paper Type Menu.
• Press to select Roll Paper/Cut or Cut Sheet.
•Press OK.
Roll Paper/Cut
Cut Sheet
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-9
Loading the Roll Paper
Placing the Roll Paper
on the Spindle
NOTE: If the roll paper is already loaded on the spindle, go to “Loading
the Roll Paper into the Imager” on page 2-9.
1. Remove the black flange from the spindle.
2. To insert the spindle into the roll paper, place the roll paper on a flat
surface where the end of the roll paper is hanging down toward you,
and insert the spindle from the right.
3. Install the black flange on the end of the spindle. Push until there are
no gaps between the roll paper core and the flange.
Loading the Roll Paper
into the Imager
1. Open the roll paper cover.
2. Hold the roll and paper with the black flange on the left and the gray
flange on the right. Holding the flanges, tilt the spindle up on the
right side at a 45 ° angle (A). Slide the left side of the spindle into
the hole of the spindle holder so the spindle rests on the holder (B).
Then place the right side of the spindle straight down into the
imager (C).
Black
flange Gray flange
(fixed)
Spindle
Roll paper
Roll paper
cover
H210_0851BA
Black
flange
BC
Spindle holder
A
SHORT TERM CONFIDENTIAL
2-10 9G4260_en 2012-01-27
Working with the Media and Ink
NOTE: If the spindle is set in the wrong direction, the paper will not feed
correctly.
3. Remove the protective wrap from around the roll paper.
4. Press on the control panel.
5. Insert the leading edge of the roll paper into the slot. Make sure the
edge is not folded, and remove any slack from the paper.
• When Auto Roll Feeding is On (default)—Insert the roll paper
slightly into the feeder slot, and watch the display screen.
• When Auto Roll Feeding is Off—Insert the paper so the edge of
the paper comes out of the front manual feeder, and watch the
display screen.
6. When the display screen changes to: Press the button,
press to automatically feed the paper to the start position.
7. Close the roll paper cover.
Readying the Imager
to Print to Roll Paper
1. The screen displays Are these settings OK?
• Select No, and then press OK.
• When the Paper Type Menu appears, use the arrow buttons to
select No Paper Selected.
• Select OK.
NOTE: Remove prints promptly after printing due to limited space in the
output tray.
Feeder slot
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-11
2. Slide the output tray to the second and third extensions.
NOTE: Do not raise the flap. If the flap is raised while printing from the
roll feeder (for example, if No Cut is selected), the paper might
eject incorrectly.
3. Set up the paper eject support depending on the paper type.
4. Check that the Media Source setting is set to Roll Paper/Cut.
NOTE: The Roll Paper/Cut setting supports printing to both roll paper
and to cut sheets in the media cassette.
To change the Media Source setting:
• Press to display the Paper Type Menu.
• Press to select Roll Paper/Cut.
• Press OK.
Cutting the Roll Paper After printing, the paper is cut automatically.
NOTE: If the roll paper cannot be cut by the built-in cutter, press to
feed the paper to a position where you can cut it manually.
Roll Paper/Cut
SHORT TERM CONFIDENTIAL
2-12 9G4260_en 2012-01-27
Working with the Media and Ink
Changing the Media in the Imager
Handling a Print
Request with a
Different Requested
Media
If a print job requires a different media from the media that is currently
loaded in the imager, the new size appears on the DICOM interface
screen to alert you to install the requested size.
See “Understanding How Media is Selected for Print Requests” on
page 2-3 for more information about image sizes and requested media
sizes.
The DICOM interface screen displays the loaded size on the top row and
the requested size on the lower row. For example:
In this example, the 28 x 35 cm (11 x 14 in.) media is loaded, but a print
job has arrived at the CHROMA imager requesting A3 media.
If there are current jobs to
print on the loaded media...
If there are no current
jobs for the loaded
media...
1. Wait until the current jobs finish
printing.
2. Replace the loaded media with
the requested media. See
“Replacing the Cut Sheet
Media” on page 2-14 or
“Replacing the Roll Paper” on
page 2-16.
The DICOM interface senses
the change; the DICOM
interface screen changes, and
the new job automatically prints.
Replace the loaded media with
the requested media. See
“Replacing the Cut Sheet
Media” on page 2-14 or
“Replacing the Roll Paper” on
page 2-16.
The DICOM interface senses the
change; the DICOM interface
screen changes, and the new job
automatically prints.
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-13
Handling a Media
Change when the New
Print Request is
Urgent
If a print job requires a different media size from the loaded media, but
several current jobs are processing with the loaded media and you cannot
wait for the current jobs to complete printing, you can stop the jobs in
progress to print your urgent job.
1. Access the Web Portal. See “Using the Web Portal to Access
Additional Functionality” on page 1-12.
2. In the Web Portal, click Monitoring and Control > Imager
Monitor.
3. Next to Delivery Output Online, click Change Subsystem Status.
All the current print jobs will stop, and printer status changes to
“Printing Disabled.”
4. Replace the loaded media with the requested media (for the urgent
print request). See “Replacing the Cut Sheet Media” on page 2-14 or
“Replacing the Roll Paper” on page 2-16.
5. Send the urgent print request from the modality.
6. Return to the Web Portal, and click Monitoring and Control >
Imager Monitor.
7. Next to Delivery Output Online, click Change Subsystem Status
again. The printer status changes to “Printing,” and the urgent job
prints.
8. To print the jobs that you stopped, replace the urgent job’s media
with the requested media for the earlier jobs. See “Replacing the Cut
Sheet Media” on page 2-14 or “Replacing the Roll Paper” on
page 2-16. The earlier jobs will automatically start printing.
SHORT TERM CONFIDENTIAL
2-14 9G4260_en 2012-01-27
Working with the Media and Ink
Replacing the Cut
Sheet Media
1. Retrieve the new media.
IMPORTANT: Be careful not to drop the media! The media must remain
in the carrier and in the original orientation, with the
same side facing up. Do not remove or lose any sheets
from the media carrier. If any sheets are removed, the
imager cannot accurately track the media count.
IMPORTANT: Always leave the media in the carrier when you load it
into and unload it from the cassette. Store the unused
media in its carrier and in the original carton.
2. Lift the edge of the output tray to remove it.
IMPORTANT: Always remove the output tray and the cassette from the
imager to load or remove media. Sliding the media carrier
into the cassette without fully removing the tray from the
imager can cause issues with the media.
3. Slide open the media cassette, lift it slightly, and pull it out.
4. Remove the media, with the carrier, from the media cassette. Open
the edge guides as necessary to remove the media and carrier.
5. Carefully place the media and carrier in the original carton. Set it
aside if you will use it again soon, or place it in storage with the
appropriate environmental conditions (see “Environmental
Recommendations” on page 5-2).
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-15
6. Open the new media package, and fan the open end. Leave the
media in the carrier when you fan it.
7. Expand the edge guides if necessary, and then carefully place the
media, with the carrier, into the media cassette.
IMPORTANT: Keep the media carton. If you change the media size in the
imager later, place the media back in the original carton.
8. To check that the new media size has been read by the imager, view
the DICOM interface screen and confirm that the new media size
appears in the top row. The system is ready, and the print request
starts printing.
Carestream
H210_0617AC
SHORT TERM CONFIDENTIAL
2-16 9G4260_en 2012-01-27
Working with the Media and Ink
Replacing the Roll
Paper
1. Retrieve the new media.
2. Open the roll paper cover.
3. Press to release the paper presser.
NOTE: Normally, the roll paper rewinds automatically after cutting. If
the roll paper does not rewind, rotate the flanges in the opposite
direction to rewind, and then press to release the paper
presser. Check that the roll paper is rewound before attempting to
remove the spindle.
CAUTION:
If the roll paper is not rewound, the spindle might be locked.
You might damage the imager by trying to remove the spindle
when it is locked. Always rewind the paper and then press
to release the paper presser before removing the spindle.
4. Lift up on the right side of the spindle from the gray flange to bring
the spindle to a 45 ° angle (A). Pull the spindle up and to the right to
remove it from the spindle holder.
Roll paper cover
H210_0852BA
A
Gray flange
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-17
5. Remove the black flange from the spindle:
• While holding the black flange as shown, push the end of the
spindle to release the flange from the spindle.
• If the flange does not come off easily, lightly tap the end of the
spindle on the black flange side.
• When removing a flange from the spindle while only the paper
core is remaining, hold the core and push the spindle.
CAUTION:
Be careful to avoid tapping the right side of the spindle (the
side with the gray flange) against a hard surface. You might
damage the spindle by the impact.
6. To insert the spindle into the new roll paper, place the roll paper on a
flat surface where the end of the roll paper is hanging down toward
you, and insert the spindle from the right.
7. Install the black flange on the end of the spindle. Push until there are
no gaps between the roll paper core and the flange.
Black
flange
Black
flange Gray flange
(fixed)
SHORT TERM CONFIDENTIAL
2-18 9G4260_en 2012-01-27
Working with the Media and Ink
8. Hold the roll and paper with the black flange on the left and the gray
flange on the right. Holding the flanges, tilt the spindle up on the
right side at a 45 ° angle (A). Slide the left side of the spindle into
the hole of the spindle holder so the spindle rests on the holder (B).
Then place the right side of the spindle straight down into the
imager (C).
NOTE: If the spindle is set in the wrong direction, the paper will not feed
correctly.
9. Remove the protective wrap from around the roll paper.
10. Press .
11. To check that the new media size has been read by the imager, view
the DICOM interface screen and confirm that the new media size
appears in the top row. The system is ready, and the print request
starts printing.
H210_0851BA
Black
flange
BC
Spindle holder
A
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-19
Working with Ink
DANGER: IF INK GETS ON SKIN, WASH IT OFF WITH SOAP AND
WATER. IF INK GETS IN EYES, FLUSH IMMEDIATELY WITH
WATER.
CAUTION:
Do not dismantle ink cartridges or try to refill them. This could
cause damage to the print head. Also, do not touch the ink
supply port or its surrounding area or the green IC chip on the
side of the ink cartridge.
CAUTION:
Use inks that are designed for this imager for optimal quality
and reliability. The use of other products may affect your print
quality and could result in damage to the imager.
Store ink cartridges in a cool, dry place. See “Ink Cartridges” on
page 5-3 for more information.
NOTE: Dispose of the used ink cartridges carefully and in accordance
with local ordinances.
Extending the Life of
Ink Cartridges During
Periods of Inactivity
or Low Use
For best printing results, use an ink cartridge within six months of
opening the ink cartridge package.
You can store partially used ink cartridges out of the imager for up to six
months. If you do so, cover the opening (the ink supply port) with
cellophane tape to prevent the ink from drying.
To extend the life of the ink cartridges during periods of low or no
activity, remove the ink cartridges from the imager and, without touching
the green IC chip, gently shake the ink cartridges horizontally.
Some ink cartridges are likely to be used more slowly than others. To
extend the life of low-use ink cartridges, occasionally take the ink
cartridges out of the imager and gently shake them horizontally, and then
return them to the imager.
Ink cartridge
Do not touch the ink supply port.
Do not touch the green chip.
SHORT TERM CONFIDENTIAL
2-20 9G4260_en 2012-01-27
Working with the Media and Ink
Checking the Ink
Levels
Check the ink level at the display screen.
1. Ink slot numbers—the location of the ink cartridge in the imager.
2. Ink levels—the approximate amount of remaining ink.
NOTE: You can also view the ink levels at the Status Menu. See “Ink
Levels” on page 3-4. Check the ink levels before printing a large
job. If an ink cartridge is low, prepare a new cartridge.
Ink slot numbers. When facing the imager, the slots are numbered from
left to right in ascending order from 1:
When the ink is low or empty, the icons on the display screen change:
Ink cartridge status indicators. These appear on the ink icon when a
status condition exists (ink low or error).
Ink color codes. An additional indicator of the ink cartridge with the
condition that must be addressed.
1
2
1. GR (Green)
2. LLK (Light Light Black)
3. Y (Yellow)
4. LC (Light Cyan)
5. VLM (Vivid Light Magenta)
6. OR (Orange)
7. MK (Matte Black)
8. VM (Vivid Magenta)
9. LK (Light Gray)
10. C (Cyan)
11. PK (Photo Black)
Ink slot number
Status indicator
Ink color code
Ink is low. Prepare a new ink cartridge. See “Replacing the Ink
Cartridges” on page 2-21.
An error occurred. Check the message on the screen, and clear
the error. See “Correcting Errors” on page 4-12 for help.
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-21
Replacing the Ink
Cartridges
If one of the ink cartridges is empty, printing will stop. If an ink-low
warning displays, replace the ink cartridge(s) as soon as possible.
This procedure uses Matte Black ink as an example. Follow the same
steps to replace any ink cartridge.
1. Check that the imager is on.
2. Press the groove in the cartridge cover to open the cover.
3. Push the empty ink cartridge into the imager until you hear a click.
The ink cartridge pops out slightly.
4. Carefully pull the cartridge straight out of the slot.
NOTE: Removed ink cartridges may have ink around the ink supply
port, so be careful not to get ink on the surrounding area when
removing a cartridge. Dispose of the used ink cartridges in
accordance with local ordinances.
SHORT TERM CONFIDENTIAL
2-22 9G4260_en 2012-01-27
Working with the Media and Ink
5. Remove the replacement ink cartridge from the bag. Shake the ink
cartridge horizontally for approximately 15 seconds.
CAUTION:
Do not touch the green IC chip on the ink cartridges. This can
cause the imager to malfunction.
6. Match the ink cartridge color with the color label on the back of the
cartridge cover. Hold the ink cartridge with the arrow mark facing
up. The cartridge label is upright and faces you. Insert the cartridge
into the slot as far as it will go until it clicks.
NOTE: When the cartridge is inserted, the label faces out toward you.
7. Repeat the steps for each ink cartridge as needed.
NOTE: Install an ink cartridge in each slot. You cannot print if any of the
slots are empty.
8. Close the cartridge cover.
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-23
Checking the
Maintenance Tank
Levels
Check the maintenance tank levels at the display screen.
1. Maintenance tank 1—the main maintenance tank that collects waste
ink while the system prints. To replace, see “Replacing the Ink
Maintenance Tank (Tank 1)” on page 2-24.
2. Maintenance tank 2 —the borderless maintenance tank. To replace,
see “Replacing the Borderless Maintenance Tank (Tank 2)” on
page 2-26.
NOTE: Since maintenance tank 2 is used for borderless printing, it may
not be necessary to replace it. (The CHROMA system does not
support borderless printing.)
NOTE: You can also view the maintenance tank levels at the Status
Menu. See “Maintenance Tank Levels” on page 3-4. Check the
level of maintenance tank 1 before doing a power cleaning. If the
tank is almost full, prepare a new tank.
When the maintenance tank is full or nearly full, the icons on the display
screen change:
1
2
When flashing, the maintenance tank is almost full. Prepare
a new maintenance tank.
When flashing, the maintenance tank is full. Replace it with
a new tank. See “Replacing the Maintenance Tanks” on
page 2-24.
SHORT TERM CONFIDENTIAL
2-24 9G4260_en 2012-01-27
Working with the Media and Ink
Replacing the
Maintenance Tanks
If the message “Replace Maint Box” or “Not Enough Empty Space”
appears at the display screen, replace the specified maintenance tank.
IMPORTANT: Do not reuse a maintenance tank that has been removed
from the imager and exposed to air for an extended period
of time. The ink inside the exposed tank will dry, making
the tank unable to absorb new ink.
Replacing the Ink
Maintenance Tank
(Tank 1)
NOTE: Do not replace the maintenance tank while printing. The waste
ink may leak.
1. Press the groove in the right cartridge cover to open it.
2. Pull out the maintenance tank.
3. Lift the tank up to release the lock.
4. Place the used tank in the plastic bag that is included with the new
tank.
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-25
NOTE: Dispose the used tank in accordance with local ordinances.
5. Insert the new maintenance tank.
IMPORTANT: Do not touch the green IC chip on the side of the
maintenance tank. Do not remove the film from the top of
the maintenance tank.
6. Close the cartridge cover.
SHORT TERM CONFIDENTIAL
2-26 9G4260_en 2012-01-27
Working with the Media and Ink
Replacing the Borderless
Maintenance Tank
(Tank 2)
IMPORTANT: Do not replace the maintenance tank while printing.
Printing stops if the lock on the maintenance tank 2 is
released. If stopped during printing, the colors may vary
and/or the print quality may decline when printing is
resumed.
NOTE: Since maintenance tank 2 is used for borderless printing, it may
not be necessary to replace it. (Borderless printing is not
supported with this release.)
1. To remove the output tray, lift the edge of the output tray slightly.
2. Release the tank lock.
SHORT TERM CONFIDENTIAL
Working with the Media and Ink
2012-01-27 9G4260_en 2-27
3. Pull out the maintenance tank carefully so it does not tilt.
DANGER: IF INK SPILLS ONTO YOUR SKIN OR INTO YOUR EYES,
WASH THE AFFECTED AREA WITH WATER IMMEDIATELY.
4. Place the used tank in the plastic bag that is included with the new
tank.
NOTE: Dispose of the used tank in accordance with local ordinances.
NOTE: Do not tilt the tank until it is completely in the plastic bag and the
zipper is closed. The waste ink might leak.
5. Insert the new tank. Push it in firmly.
IMPORTANT: Do not touch the green IC chip on the side of the
maintenance tank. Do not remove the film from the top of
the maintenance tank.
SHORT TERM CONFIDENTIAL
2-28 9G4260_en 2012-01-27
Working with the Media and Ink
6. Set the lock.
7. Replace the output tray.
SHORT TERM CONFIDENTIAL
System Settings and Status
2012-01-27 9G4260_en 3-1
3
System Settings and Status
Changing the Imager’s Date and Time
NOTE: To change the date and time for the Web Portal, log on to the
Web Portal, and then click the Documentation link for
instructions. This procedure lets you change the date and time for
the imager only.
1. At the imager control panel, press .
2. Press to select Maintenance, and then press .
3. Press to select Clock Setting, and then press .
4. Use the arrow buttons to set each item for the date and time,
displayed in the format: MM/DD/YY HH:MM.
5. Press OK.
6. Press to exit.
Changing Configuration Items in Maintenance Mode
In maintenance mode, you can set up configuration items such as the
language and temperature units. These changes apply on the imager
display screen, on some reports, and on test prints.
Working in
Maintenance Mode
To start the imager in maintenance mode:
1. Shut down the imager. (Press the Power button on the imager
control panel.)
2. Press and hold . Continue to hold down the button, and at
the same time, press and then release the Power button. When the
Maintenance Mode Menu appears, release the button.
3. Use the arrow buttons to change the settings. (See details in the
procedures below). To return to the previous menu, press .
4. When finished changing the settings, shut down the imager to exit
from maintenance mode.
NOTE: When you start the imager again, it will have exited from
maintenance mode and will be ready to print.
Imager Language NOTE: To change the language for the Web Portal, log on to the Web
Portal, and then click the Documentation link for instructions.
The procedure below changes the language for the imager
display screen only.
1. Enter maintenance mode. See “Working in Maintenance Mode” on
page 3-1.
2. Make sure Language is selected, and then press .
SHORT TERM CONFIDENTIAL
3-2 9G4260_en 2012-01-27
System Settings and Status
3. Press to select the language, and then press OK.
NOTE: The language changes immediately, but you must shut down the
imager to exit from maintenance mode.
4. Press the Power button to shut down the imager, and then start the
imager again. The display screen appears in the language you
selected.
Units of Measurement Select between metric or U.S. imperial to display, for example, the
media size on reports and test prints at the imager.
1. Enter maintenance mode. See “Working in Maintenance Mode” on
page 3-1.
2. Press to select Length Units, and then press .
3. Press to change between metric and feet/inch, and then press
OK.
4. Shut down the imager, and then start it again.
Temperature Units Select between Celsius (C) and Fahrenheit (F) to display, for example,
on reports and test prints at the imager.
1. Enter maintenance mode. See “Working in Maintenance Mode” on
page 3-1.
2. Press to select Temperature Units, and then press .
3. Press to change between C and F, and then press OK.
4. Shut down the imager, and then start it again.
Auto Cleaning The imager automatically cleans the nozzles as needed, for example, if
clogged nozzles are detected during a nozzle check.
1. Enter maintenance mode. See “Working in Maintenance Mode” on
page 3-1.
2. Press to select Auto Cleaning Times, and then press .
3. Use the arrow buttons to change the value (1-3), and then press OK.
1 (default) = one auto cleaning, 2 = two auto cleanings, and 3 =
three auto cleanings per session.
4. Shut down the imager, and then start it again.
Alert Settings If alert settings are enabled, the alert lamp flashes when the condition is
met. For example, if you select Ink from the Maintenance Alert Menu,
the lamp flashes when ink is low. If Ink is not selected, an Ink Low
message will still appear on the display screen, but the alert lamp will
not flash.
NOTE: A flashing alert lamp is helpful because you can see it from
across a room.
1. Enter maintenance mode. See “Working in Maintenance Mode” on
page 3-1.
SHORT TERM CONFIDENTIAL
System Settings and Status
2012-01-27 9G4260_en 3-3
2. Press to select Maintenance Alert, and then press .
3. Press to select an item, and then press OK.
•Disable—The alert lamp is disabled.
•Ink—The alert lamp flashes when ink is low or empty.
•Maintenance Box—The alert lamp flashes when maintenance
tank is full.
•Ink or Maint Box—The alert lamp flashes when ink or
maintenance tank is nearing replacement.
•Papers—The alert lamp flashes when media is low or empty; set
to Roll Paper Remaining or Cut Sheet Remaining.
•All—The alert lamp flashes for ink, maintenance tank, and media
(film and paper) warnings.
4. Shut down the imager, and then start it again.
Number of Minutes
Before Automatic
Sleep Mode
To reduce power consumption, the imager enters sleep mode after a
configurable number of minutes without activity. When in sleep mode,
the imager display screen goes dark. The imager becomes active again
when it receives a print job. The default setting is 15 minutes.
1. Enter maintenance mode. See “Working in Maintenance Mode” on
page 3-1.
2. Press to select Sleep Mode, and then press .
3. Press to select 5, 15 (default), 60, 120, or 180 minutes, and then
press OK.
4. Shut down the imager, and then start it again.
Return Settings to the
Defaults
IMPORTANT: If you return to the default settings, you change some
settings that are required for the CHROMA system to
operate normally. It will be necessary to reconfigure some
settings that you specified during the system installation.
For that reason, this procedure is not recommended for
CHROMA users.
1. Enter maintenance mode. See “Working in Maintenance Mode” on
page 3-1.
2. Press to select Default Panel, and then press .
3. With Execute selected, press OK.
4. Shut down the imager, and then start it again.
SHORT TERM CONFIDENTIAL
3-4 9G4260_en 2012-01-27
System Settings and Status
Checking Imager Status
Print a status sheet or view various items on the imager screen. You can
also check status at the Web Portal. See “Accessing the Web Portal” on
page 1-12 for more information.
Print a Status Sheet The status sheet shows settings such as auto nozzle check (on or off), the
media status (how much is remaining), the maintenance tank status (how
much space is remaining in the tank), and the IP address.
1. Press .
2. Press to select Test Print, and then press .
3. Press to select Status Sheet, and then press .
4. Press OK to start printing.
View Imager Status This procedure displays the selected information on the imager display
screen.
1. Press .
2. Press to select Printer Status, and then press .
3. Select one of the procedures below.
4. Press to exit the menu.
Firmware Version From the Printer Status Menu, press . When done viewing the
firmware version, press to exit.
Ink Levels From the Printer Status Menu, press to select Ink Level, and then
press . The percentage of ink remaining in the first ink cartridge
displays. Continue pressing to see the status of the remaining
cartridges. When done, press to exit.
NOTE: You can also view the approximate ink levels at any time on the
imager display screen. See “Checking the Ink Levels” on
page 2-20.
Maintenance Tank Levels From the Printer Status Menu, press to select Maintenance Box,
then press . The percentage of ink absorption space remaining for
each tank displays.
As the tank fills, the percentage decreases. When done, press to exit.
NOTE: You can also view the approximate maintenance tank levels at
any time on the imager display screen. See “Checking the
Maintenance Tank Levels” on page 2-23.
SHORT TERM CONFIDENTIAL
System Settings and Status
2012-01-27 9G4260_en 3-5
Job History From the Printer Status Menu, press to select Job History, and then
press . For the last 10 print jobs saved in the imager, the following
displays:
• Job no. (0-9), with 0 being the current job
• Amount of ink used, in milliliters
• Amount of media used, in square centimeters
When done, press to exit.
Total Print Count From the Printer Status Menu, press to select Total Prints, then
press . When done, press to exit.
Setting up Automatic Nozzle Check
You can configure the imager to regularly check for nozzle clogs. If
clogs are found, Auto Cleaning is initiated.
1. Press .
2. Select Printer Setup, and then press .
3. Press to select Auto Nozzle Check, and then press .
4. Select one of the following, and then press OK:
•On: Every Job—The imager checks the nozzles before every
print job and runs a cleaning cycle if necessary.
•On: Periodically (default)—The imager periodically checks the
nozzles and runs a cleaning cycle if necessary.
•Off—The imager does not perform automatic nozzle checks or
cleaning cycles.
When changing the black ink type, the imager always performs an
Auto Nozzle Check.
When a clog is detected, Auto Cleaning is performed for the number
of times set in the Maintenance Mode Menu until the clogged
nozzles are clear. (See “Auto Cleaning” on page 3-2.)
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3-6 9G4260_en 2012-01-27
System Settings and Status
Setting up Roll Paper Settings
These parameters are set up during the installation of the imager.
Media Selection When the media source is set to Cut Sheet, the image only prints from
the media cassette. When the media source is set to Roll Paper, the
imager can print to both the media cassette and roll paper. Leave the
media source set to Roll Paper/Cut to print from both media sources.
Press the Media Source button to change between Cut Sheet and
Roll Paper/Cut.
Roll Paper Margins Only 3 mm is supported.
1. Press .
2. Press to select Printer Setup, and then press .
3. Press to select Roll Paper Margin, and then press to select
3 mm.
4. Press OK.
5. Press to return to the Ready screen.
Paper Size Check Leave Paper Size Check set to On.
1. Press .
2. Press to select Printer Setup, and then press .
3. Press to view Paper Size Check. Confirm that the setting is On.
4. Press OK.
5. Press to return to the Ready screen.
Paper Skew Check Leave Paper Skew Check set to On.
1. Press .
2. Press to select Printer Setup, and then press .
3. Press to view Paper Skew Check. Confirm that the setting is
On.
4. Press OK.
5. Press to return to the Ready screen.
Set Roll Paper Tension If wrinkles appear in the roll paper while printing, change the setting.
1. Press .
2. Press to select Paper Setup Menu, and then press .
3. Press to select Set Roll Paper Tension.
4. Press to select High or Extra High.
5. Press OK.
6. Press to return to the Ready screen.
SHORT TERM CONFIDENTIAL
System Settings and Status
2012-01-27 9G4260_en 3-7
Optimizing the Look of the Image
You can adjust the look of the printed images. To access these options,
access the Web Portal (see “Accessing the Web Portal” on page 1-12).
NOTE: In the Web Portal, the Help (?) icons provide information about
each area. Also, click the Documentation link to access the Web
Portal procedures.
• For grayscale images on film, use the Grayscale Image Quality
wizard to print a test page with an image from a modality. The test
print provides several copies of the image with different processing
parameters applied. Select the optimal image (the image with the
“best” look). When you save your selection, all images from that
modality will have the same processing parameters applied. See
“Optimizing Grayscale Images on Film” on page 3-7.
• For grayscale images on paper, you can optimize the transfer
function table (TFT) settings. See “Optimizing Grayscale Images on
Paper” on page 3-8.
• For color images on paper, you can adjust the color density, with the
lower number providing a lower density of ink on the paper. See
“Optimizing Color Images on Paper” on page 3-8.
• There are also multiple types of test prints to view and experiment
with the system capabilities and image processing parameters such
as density, sharpness, and contrast.
• If the tools above do not result in an optimal image, it might be
necessary to contact your qualified service provider for help. There
are additional procedures for image adjustment at the Web Portal
(such as Service Class Provider configuration), but those are not
recommended unless you have a strong understanding of image
processing.
Optimizing Grayscale
Images on Film
1. Load film in the media cassette. See “Loading the Media Cassette
(Cut Sheets)” on page 2-4.
2. At a modality, send an image to the CHROMA imager.
3. Log on to the Web Portal. See “Accessing the Web Portal” on
page 1-12.
4. From the Web Portal menu, select Wizards > Grayscale Image
Quality.
5. Under Optimization Steps, click >>.
6. Return to the modality, and send an image to the imager.
7. Return the Web Portal. At the Grayscale Image Quality Wizard,
under Optimization Steps, click >>.
NOTE: The image does not print until you click >>. Then a test page
prints.
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3-8 9G4260_en 2012-01-27
System Settings and Status
8. View the test page and visually select the optimal image. Each
image is labeled with a number.
9. At the Grayscale Image Quality Wizard, under Image Number, click
>> to select the number of your optimal image.
10. Under Optimization Steps, click >> again to continue.
11. Check for a “Passed” status near the bottom of the screen.
12. Return to the modality and resend the image to print. Visually check
the print. If it still needs improvement, return to step 5 and repeat
the process.
Optimizing Color
Images on Paper
1. Load paper in the media cassette or on the roll feeder. See “Loading
the Media Cassette (Cut Sheets)” on page 2-4 or “Loading the Roll
Paper into the Imager” on page 2-9.
2. At a modality, send a color image to the CHROMA imager.
3. Log on to the Web Portal. See “Accessing the Web Portal” on
page 1-12.
4. From the Web Portal menu, select Configuration > Paper Density
Control > Paper Density Control.
5. Click Modify, and then next to Paper Density Value, click >> to
increase or decrease the density.
6. Click Save.
7. Return to the modality and resend the image to print. Visually check
the print. If it still needs improvement, return to step 2 and repeat
the process.
Optimizing Grayscale
Images on Paper
1. Load paper in the media cassette or on the roll feeder. See “Loading
the Media Cassette (Cut Sheets)” on page 2-4 or “Loading the Roll
Paper into the Imager” on page 2-9.
2. At a modality, send a color image to the CHROMA imager.
3. Log on to the Web Portal. See “Accessing the Web Portal” on
page 1-12.
To optimize the images for your preferences, it might be necessary
to try the transfer function table (TFT) sets and related settings on
the next page. The settings are based on the types of images you are
printing.
NOTE: With images of Monochrome1 photometric interpretation, the
image’s areas of lower density display and print in lighter shades,
while the higher densities are darker. Monochrome2 images are
the opposite: the lower densities display and print in darker
shades while the higher densities are lighter.
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System Settings and Status
2012-01-27 9G4260_en 3-9
NOTE: The DICOM header tag for Monochrome1 and 2 is 0028,0004.
4. From the Web Portal menu, select Configuration > DICOM SCP >
Configuration.
5. From the SCU menu, select the service class user (SCU) from which
you are printing.
6. Click Modify.
7. Enter the first set of parameters from the table above that matches
the SCU. For example:
• For CT images, enter the settings for row 1a.
• For CR images with Monochrome2 photometric interpretation,
enter the settings for row 1b.
• For each, select Always Apply.
8. Return to the modality and resend the image to print. Visually check
the print. If it still needs improvement, return to step 4 and retry
different settings. For example, you might experiment with the
Perception LUT Contrast setting for images using the TFT Set
LINODS.w87.
TFT and Related Settings
TFT Set Smoothing
Type
Perception
LUT Contrast
Dmax Types of Image Notes
1a LINODS.w87 15 7 2.8 CT, MI, Nuclear
Medicine,
Ultrasound,
DSA/Digital
Fluoroscopy
To increase the image contrast,
decrease the Perception LUT
Contrast setting.
1b LINODS.w87 5 7 2.8 CR, DR with
Monochrome2
Photometric
Interpretation
Monochrome2 = Perception or
Luminance space.
To increase the image contrast,
decrease the Perception LUT
Contrast setting.
2 LD4305.w87 5 1 2.8 CR, DR with
Monochrome1
Photometric
Interpretation
Monochrome1 = Density space.
If using LINODS.w87 and the
printed image is inverted (black
bone on white), use
LD4305.w87 instead.
SHORT TERM CONFIDENTIAL
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-1
4
Maintenance and
Troubleshooting
Overview
This chapter provides instructions to:
• Clean the imager, either as preventive maintenance or to solve
problems
• Correct any print quality issues
• Realign the print head
• Replace the cutter blade
• Correct any errors at the imager
• Correct any print jams
• Restart the DICOM interface
• Restore the system software
• Call for support
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4-2 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Keeping the Imager Clean
Clean the Outside To keep the imager in optimal operating condition, clean it regularly
(about once a month).
IMPORTANT: Always leave cut sheet media in the carrier when you
remove it from the cassette. Store the unused cut sheet
media in its carrier, and store all unused media in the
original carton.
1. Remove any media from the imager. See “Chapter 2 Working with
the Media and Ink” for help.
2. Shut down the imager. Wait for the screen to go dark, and then
unplug the power cable from the electrical outlet.
3. Use a soft, clean cloth to carefully remove any dust or dirt.
If there is heavy dust or dirt, clean the imager using a soft, clean
cloth dampened with a mild detergent. Then wipe off with a dry, soft
cloth.
CAUTION:
Never use benzene, thinners, or alcohol to clean the imager.
They could cause discoloration and deformities.
Uneven Prints: Clean
the Cassette Printing
Path
IMPORTANT: Make sure you are printing through the DICOM interface
according to the instructions in this guide.
Clean the cassette printing path if the prints are dirty or if particles are on
the print. If the printing path is not clean, the ink might be applied
unevenly.
1. Load A2 or 43 cm (17 in.) CHROMA paper in the media cassette.
2. Check that the imager is on, and change the media type to Cut
Sheet:
• Press to display the Paper Type Menu.
• Press to select Cut Sheet.
•Press OK.
3. Press . Paper ejects from the cassette.
4. Repeat steps 1–3 until the media is not dirty.
5. Return the media type to Paper Roll/Cut if you will print from the
roll feeder.
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Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-3
“Dirty” Prints: Clean
the Inside
IMPORTANT: Make sure you are printing through the DICOM interface
according to the instructions in this guide.
1. Shut down the imager. Wait for the screen to go dark, and then
unplug the power cable from the electrical outlet.
2. Wait for one minute.
3. Open the imager cover and use a soft, clean cloth to carefully clean
away any dust or dirt inside the imager.
Wipe the shaded area in the illustration below, avoiding the areas
shown. To avoid spreading the dirt, wipe from the inside to the
outside. If there is heavy dust or dirt, clean it using a soft, clean cloth
dampened with a mild detergent. Then, wipe the inside of the imager
with a dry, soft cloth.
CAUTION:
Do not touch the roller and the ink absorption (indicated
below); otherwise, prints may be soiled.
Do not touch the ink tubes inside the imager. This can damage
the imager.
4. Close the imager cover.
Wipe only this area
Do not touch these
parts; also do not
touch inside the
imager
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4-4 9G4260_en 2012-01-27
Maintenance and Troubleshooting
White Powder on the
Platen: Clean the
Platen
IMPORTANT: Make sure you are printing through the DICOM interface
according to the instructions in this guide.
1. Shut down the imager. Wait for the screen to go dark, and then
unplug the power cable from the electrical outlet.
2. Wait for one minute.
3. Use a toothpick or similar object to push in the paper particles on
the platen. The particles look like white powder.
CAUTION:
Do not touch the roller and the ink absorption; otherwise, the
prints may be soiled.
Do not touch the ink tubes inside the imager. This can damage
the imager.
4. Close the imager cover.
Smudged Prints from
the Roller
If the roll paper prints are smudged or soiled, clean the roller:
1. Turn on the imager.
2. If not already loaded, load the roll paper. See “Loading the Roll
Paper” on page 2-9.
3. Press to feed the paper through the imager. The paper feeds
while you hold the button. Feed the paper until it comes out clean.
Do not touch these
parts; also do not
touch inside the
imager
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-5
Running a Nozzle Check to Avoid or Correct Print Issues
Checking and
Cleaning the Nozzles
Run a nozzle check:
• Regularly to keep your imager in optimal condition. The
manufacturer recommends running a nozzle check daily.
• If white lines or spots appear in the prints, or if the imager is not
printing evenly.
• If print quality has declined in any way.
There are multiple approaches:
• Auto Nozzle Check—If the imager detects a clogged nozzle, you are
notified and Auto Cleaning is initiated. To set up Auto Nozzle
Check, see “Setting up Automatic Nozzle Check” on page 3-5.
NOTE: You can set the intensity of the Auto Cleaning process. See
“Auto Cleaning” on page 3-2.
• Print Check Pattern—Checks the nozzles for clogs. If you see
banding or gaps in the printed pattern, perform a head cleaning.
To start a nozzle check or a print check pattern:
1. Load A4 or larger paper or roll paper.
2. Press to display the Ink Menu.
3. Press to select Nozzle Check, and then press .
4. Press to select Auto Nozzle Check or Print Check Pattern,
and then press OK.
5. Check the results.
Nozzle Check Print Check Pattern
A message displays if a clog is
detected.
If detected, press
to start Auto
Cleaning, and then press OK
to close the Ink Menu.
Review the test print for any gaps in the
pattern.
Example of clean nozzles
Example of clogged nozzles
If any segments are missing in the nozzle
check pattern, perform a head cleaning.
SHORT TERM CONFIDENTIAL
4-6 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Working with the
Print Head
Overview • Clean the print head if the print quality declines, for example, if the
printout is blurry or the color is incorrect or missing.
• Ink is consumed when head cleaning is performed.
• When you perform All Colors/All Colors (Powerful) in Manual
Cleaning from the imager, ink is consumed from all of the ink
cartridges. Even if you are using only black inks for black and white
printing, the color inks are also consumed.
• If the Ink Check light ( ) is on, there might not be enough ink to
perform an ink check. Replace the near-empty ink cartridge with a
new one. Check the display screen to know which cartridge to
replace. See “Checking the Ink Levels” on page 2-20.
• If you repeat head cleaning in a short time period, the maintenance
tank may fill up quickly due to a small amount of ink evaporation in
the tank. Install a new maintenance tank if there is not enough
empty space in the tank. See “Replacing the Maintenance Tanks” on
page 2-24.
• If the nozzles are still clogged after cleaning the print head several
times, try the power cleaning.
• The power cleaning cycle consumes more ink than normal head
cleaning. Check the remaining ink level in advance, and prepare a
new ink cartridge before you start cleaning if the ink is low.
• If the nozzles are still clogged after performing power cleaning, shut
down the imager and leave it overnight or longer. When left for
some time, the clogged ink may dissolve. If the nozzles are still
clogged, contact your qualified service provider.
• If a cleaning error message displays, see the next procedure to check
for the cause and solution.
Clean the Print Head 1. Run a nozzle check to make sure you need to clean the print head.
See “Running a Nozzle Check to Avoid or Correct Print Issues” on
page 4-5.
2. Check that the imager is in the Ready state and the red Ink Check
light is not on or flashing.
3. Press . The Ink Menu displays.
4. Press to select Manual Cleaning, and then press .
NOTE: Run the powerful cleaning only if the normal cleaning process
has not cleared the nozzles. The power cycle uses a large
quantity of ink.
• Select a color pair to clean—Press to select the color pair,
and press . Press to select Execute or Execute
(Powerful), and then press OK. The cleaning starts.
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Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-7
• Clean all colors—Press to select All Colors, and press .
Press to select Ye s, and then press OK. The cleaning starts.
• Power clean all colors—Press to select All Colors
(Powerful), and press . Press to select Ye s, and then
press OK. The cleaning starts.
The power light flashes and head cleaning starts. It takes from one to
10 minutes. Cleaning is finished when the Power light is on.
NOTE: If Auto Nozzle Check is set to On, it might take 10 minutes or
longer.
5. Print a nozzle check pattern, and check the result (see “Running a
Nozzle Check to Avoid or Correct Print Issues” on page 4-5).
Align the Print Head Aligning the print head is important to ensure the best print quality. If
banding appears on your prints, or if prints look grainy or blurry, align
the print head.
Perform a nozzle check before you align the print head. See “Running a
Nozzle Check to Avoid or Correct Print Issues” on page 4-5.
1. Load A4 or larger CHROMA paper or roll paper.
2. Press .
3. Use the arrow buttons to select Head Alignment, and then press .
4. Press twice and select the paper type. Press , select the paper
type, and then press OK.
5. Press three times, and then press to select Alignment.
6. Press to select Auto, and then press again. UNI-D is
selected.
IMPORTANT: Each alignment takes about seven minutes. Do not open
the front cover or shut down the imager during this
process.
7. Press , and then press OK to start the alignment.
8. When the process is complete, press .
9. Select Head Alignment, Alignment, and Auto.
10. Select Bi-D 5-Color, press , and then press OK.
11. When the process is complete, press to exit.
SHORT TERM CONFIDENTIAL
4-8 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Correcting Paper Cutting Problems
Replace the cutter if it is not cutting cleanly. It might not be necessary to
replace the cutter during the life of the imager.
Use a cross-head screwdriver to replace the cutter.
CAUTION:
Be careful not to damage the cutter blade. Dropping it or
knocking it against a hard object can damage the blade.
1. Turn off the imager.
IMPORTANT: Always leave cut sheet media in the carrier when you
remove it from the cassette. Store the unused cut sheet
media in its carrier, and store all unused media in the
original carton.
2. If media is loaded in the imager, remove it.
3. Open the cartridge covers on both sides.
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-9
4. Open the top cover.
5. Use the screwdriver to remove the four screws that hold the cover in
place, and then remove the cover.
SHORT TERM CONFIDENTIAL
4-10 9G4260_en 2012-01-27
Maintenance and Troubleshooting
6. Locate and open the cutter cover. Pull the cover toward you while
holding down the lock.
7. Using the screwdriver, loosen the screw that holds the cutter in
place, and then pull the cutter straight out.
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-11
8. To install the new cutter, insert it so the pin on the imager aligns
with the hole on the cutter. Use the screwdriver to tighten the screw
to hold the cutter in place.
9. To close the cover, push it in until you hear a click.
10. To return the front cover, reinsert and tighten the four screws that
hold the cover in place. Use the screws with washers for the front
(the cartridge cover area).
NOTE: If the front cover is not correctly installed, an error displays and
the imager will not respond.
11. Close the top cover and the cartridge covers.
SHORT TERM CONFIDENTIAL
4-12 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Correcting Errors
Introduction There are several places to check the status of the system:
• The alert lamp on the imager automatically lights or flashes when an
error or warning occurs. You can set or change the alert lamp
settings in maintenance mode. (See “Alert Settings” on page 3-2.)
• The imager display screen shows messages that are related to
printing functions, for example, ink low and maintenance messages.
If an error occurs, the alert lamp and/or the display screen light
illuminate, and a message displays.
• The small screen on the DICOM Interface shows the media size for
loaded and requested media for the jobs from modalities.
• The Web Portal provides more detailed status and system
information.
Messages and suggested correction actions are provided in this chapter.
Messages at the
Imager Display Screen
and Suggested
Actions
Message Action
Ink Cartridge Expended.
Replace ink cartridge.
Replace the ink cartridge. See “Replacing the Ink Cartridges” on
page 2-21.
Ink Cartridge Alert. Please use
genuine Epson ink cartridges.
Replace the ink cartridge with an ink cartridge that is supported by this
imager.
Ink Cartridge Alert
Non-genuine cartridge!
Quality of non-genuine ink may
vary.
Non-genuine cartridge may not
perform at optimum.
Continue? Decline or Accept
Select Decline, and then replace the ink cartridge with a supported ink
cartridge.
Ink Cartridge Alert. Replace ink
cartridge(s).
Remove the ink cartridge and reinstall it. If the message still displays,
install a new ink cartridge.
Condensation may occur in the ink cartridge. Leave it at room
temperature for at least four hours before reinstalling the ink cartridge.
Ink Cartridge Error. Please
install the correct ink cartridge.
Remove the ink cartridge, and install an ink cartridge that is supported
by this imager.
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Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-13
No Ink Cartridges. Install ink
cartridge(s).
Install ink cartridges. See “Replacing the Ink Cartridges” on page 2-21.
Ink Low Prepare a new ink cartridge for replacement.
Cartridge Cover Open. Close
right and left cartridge covers.
Close the ink cartridge covers.
Cartridge Cover Open. Close left
cartridge cover.
Close the cartridge cover on the left.
Cartridge Cover Open. Close
right cartridge cover.
Close the cartridge cover on the right.
Paper Load Error. Remove the
rear unit to fix paper jam.
See “Feeding or Ejecting Problems/Media Jams” on page 4-21 and
remove the jammed media.
Paper Load Error. Remove
paper cassette to fix paper jam.
See “Feeding or Ejecting Problems/Media Jams” on page 4-21 and
remove the jammed media.
Cleaning Error
Not enough ink
Continue cleaning?
Yes (Recommended) or No
Yes—The ink cartridge replacement message displays. Replace the ink
cartridge with a new one to continue cleaning.
No—Cleaning is canceled and the imager returns to a Ready state.
Cleaning Error
Automatic head cleaning failed.
Retry?
Yes or No
Clogged nozzles could not be cleared even after cleaning. Select Yes to
clean again. If the cleaning does not start, cancel the printing, shut down
the imager, wait for a while, and then restart the imager.
If you select No, cleaning is canceled and the imager returns to a Ready
state.
Cleaning Error
Not enough empty space in
maint box 1.
Continue cleaning?
Yes (recommended) or No
Yes—The maintenance box 1 replacement message displays. Replace
the maintenance tank with a new tank to continue cleaning. See
“Replacing the Maintenance Tanks” on page 2-24.
No—Cleaning is canceled and the imager returns to a Ready state.
Ink Too Low To Clean
Replace ink cartridge.
The cartridge being used can be
installed again for printing.
The message displays when Yes is selected due to a Cleaning Error or
Nozzle Clog Detected error. Replace the ink cartridge with a new
cartridge. See “Replacing the Ink Cartridges” on page 2-21.
Auto Cleaning
This feature is not available
now.
Print the check pattern in the
Nozzle Check Menu.
Press OK to remove the message. Then run a print check pattern. See
“Running a Nozzle Check to Avoid or Correct Print Issues” on page 4-5.
Message Action
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4-14 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Auto Nozzle Check
This feature is not available
now.
Print the check pattern in the
Nozzle Check Menu.
Press the OK button to remove the message. Then run a print check
pattern. See “Running a Nozzle Check to Avoid or Correct Print Issues”
on page 4-5.
No Front Cover. Attach front
cover then restart imager.
Shut down the imager, and then install the front cover. Start the imager.
Clogged nozzles detected.
Cleaning recommended.
Perform head cleaning to remove any clogs. The message displays until
the clogged nozzles have been cleared, but it clears when a check pattern
is printed. You can print when this message displays. See “Running a
Nozzle Check to Avoid or Correct Print Issues” on page 4-5.
Nozzle Clog Detected
Not enough ink.
Continue cleaning?
Yes (Recommended) or No
Yes—The ink cartridge replacement message displays. Replace the ink
cartridge with a new cartridge to continue cleaning. See “Replacing the
Ink Cartridges” on page 2-21.
No—Cleaning is canceled and the imager returns to a Ready state.
Nozzle Clog Detected
Not enough empty space in
maint box 1.
Continue cleaning?
Yes (recommended) or No
Yes—The maintenance box 1 replacement message displays. Replace
the maintenance tank with a new tank to continue cleaning.
No—Cleaning is canceled and the imager returns to a Ready state.
Wrong Support Position. Lower
the paper eject support.
The media eject support is raised. Lower the eject support.
Wrong Support Position. Raise
the paper eject support.
The media eject support is lowered. Raise the eject support.
No Rear Unit. Install the rear
unit.
Install the rear unit. For instructions, see “Feeding or Ejecting
Problems/Media Jams” on page 4-21.
F/W Install Error. Update failed.
Restart the imager.
Shut down the imager, wait for a few minutes, and then start the imager
again.
If this message appears again, contact your qualified service provider.
Imager Cover Open. Please
close the cover.
Close the imager cover.
Maint Box 2 Unlocked. Lock
lever for maintenance box 2.
Lock maintenance tank 2 (borderless tank).
Not Enough Empty Space.
Replace the maintenance box 1.
Replace the maintenance tank 1 (maintenance box) with a new tank. See
“Replacing the Maintenance Tanks” on page 2-24.
Message Action
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-15
Maintenance Box 1 Error.
Replace maintenance box 1.
Set the maintenance tank 1 (maintenance box) again correctly. If the
error occurs again, replace maintenance tank 1 with a new tank. See
“Replacing the Maintenance Tanks” on page 2-24.
Maintenance Box 2 Error.
Replace maintenance box 2.
Set the maintenance tank 2 (borderless tank) again. If the error occurs
again, replace maintenance tank 2 with a new tank. See “Replacing the
Maintenance Tanks” on page 2-24.
Replace Maint Box 1. At the end
of service life. Replace maint
box 1.
Replace the maintenance tank 1 (maintenance box) with a new tank. See
“Replacing the Maintenance Tanks” on page 2-24.
No Maintenance Box 1. Install
maintenance box 1.
Install the maintenance tank 1 correctly. See “Replacing the
Maintenance Tanks” on page 2-24.
No Maintenance Box 2. Install
maintenance box 2.
Install the maintenance tank 2 (borderless tank) correctly.
Maint box near end of service
life.
To check if free space is running low in maintenance tank 1 or 2, look
at the display screen. See “Checking the Maintenance Tank Levels” on
page 2-23.
Replace the appropriate tank. See “Replacing the Maintenance Tanks”
on page 2-24.
No Paper Cassette. Install paper
cassette.
Install the media cassette. See “Loading the Media Cassette (Cut Sheets)”
on page 2-4.
Paper Size Error. Load correct
paper size.
The loaded media width is not supported.
Check the following conditions and load media with an appropriate
width.
The smallest media width is 20.32 cm (8.00 in.).
Make sure that A4 or larger media is loaded when performing head
alignment.
If an error message displays even though media with an appropriate
width is loaded, set Paper Size Check to Off. Press Menu > Printer
Setup > Paper Size Check > Off.
Paper Setting Error. This paper
cannot be loaded from paper
cassette.
The wrong type of media has been loaded in the cassette. Press the
button and select Job Cancel, then remove the media from
the cassette.
Paper Jam. Remove paper from
imager.
Power off and then on.
See “Feeding or Ejecting Problems/Media Jams” on page 4-21.
Message Action
SHORT TERM CONFIDENTIAL
4-16 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Roll Paper Errors
Paper Out. Load paper in paper
cassette.
Confirm that no jobs are in the process of printing, then remove the
cassette and load the media.
IMPORTANT: Always leave the media in the carrier when you load it
into and unload it from the cassette. Store unused
media in its carrier and in the original carton.
Paper Sensor Error. Loaded
paper or print out has a
problem. Refer to manual for
details.
If this error displays when performing an automatic head alignment,
check the following items:
• Did you load media that is not supported for automatic head
alignment? Automatic head alignment cannot be performed with
plain paper or thick paper. Install CHROMA paper.
• Did you load media that is smaller than A4 size? Load paper that is A4
size or larger.
• Are any nozzles clogged? Perform a head cleaning. See “Running a
Nozzle Check to Avoid or Correct Print Issues” on page 4-5.
If this error displays at any other time, make sure that CHROMA paper is
loaded.
Message Action
Message Action
Paper Cut Error Roll paper is not cut correctly. Press to release the paper presser,
and then remove the uncut paper.
The paper cutter may be blunt. Replace the cutter. See “Correcting Paper
Cutting Problems” on page 4-8.
Paper Eject Error
Press the button, or
Remove paper and press the
button.
This error might occur when you are near the end of a roll of paper.
When a paper roll is almost depleted, the imager cannot print beyond a
certain point on the roll. If this error occurs, follow the instructions on
the screen to press to rewind (and remove) the roll paper, and
install a new roll.
Paper Jam or
Paper Jam/Remove paper from
printer. Power off and then on.
Press to release the paper presser, and then remove the paper. See
“Clearing a Roll Paper Jam” on page 4-24.
Paper Load Error/Press the
button and reset roll
paper.
Press to rewind the roll paper, and then load it into the imager. See
“Loading the Roll Paper into the Imager” on page 2-9.
Paper Low Prepare a new roll paper for replacement. See “Replacing the Roll
Paper” on page 2-16.
Paper Out/Press the
button.
Press to release the paper presser, and then load more roll paper.
See “Replacing the Roll Paper” on page 2-16.
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-17
Maintenance or
Service Call is
Required
Cutter unit nearing end of
service life. Recommend
replacing the cutter unit.
The paper cutter may be blunt. Replace the cutter. See “Correcting Paper
Cutting Problems” on page 4-8.
Paper Setting Error
Roll paper is loaded.
Remove it and change paper
source to roll paper.
Remove the roll paper and see “Replacing the Roll Paper” on page 2-16
to install the roll paper again.
Paper Skew/Load paper
correctly.
The paper is not loaded straight. Press to release the paper presser,
and then load the paper correctly. See “Replacing the Roll Paper” on
page 2-16.
Message Action
Message Action
Maintenance Request. Code
XXXX (the code varies by the
error, for example Code
1234)
Refer to the manual.
An imager part is nearing the end of its service life.
Contact your qualified service provider and provide the maintenance request
code.
You cannot clear the maintenance request until the part is replaced. A service
call occurs if you continue to use the imager.
Call For Service. Code XXXX
(the code varies by the error,
for example, Code 1125)
Power off and then on.
If this doesn't work, note the
code and call for service.
A call for service occurs when:
• The power cable is not connected securely
• An error that cannot be cleared occurs
When a call for service has occurred, the imager automatically stops printing.
Shut down the imager, disconnect the power cable from the outlet and from
the AC inlet, and then reconnect. Restart the imager multiple times. (Press the
power switch on the front of the imager multiple times.)
If the call for service displays again, contact your qualified service provider.
Provide the code that displays.
SHORT TERM CONFIDENTIAL
4-18 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Troubleshooting
Imager is Not Printing
Imager Sounds Like it
is Printing, but
Nothing Prints
Symptom Action
The imager does not start. Make sure the power cable is securely plugged into the imager, into the
DICOM interface, and into the electrical outlets.
Is there a problem with the electrical outlet? Make sure your outlet works by
connecting the power cable for another electric product.
The print job from the modality
fails.
Check that the imager is selected as the print destination at the modality. If
yes, check the Web Portal software to confirm that the modality network
information has been configured correctly. See “Accessing the Web Portal”
on page 1-12.
Check that the network cable is connected properly on both sides and that
the network is operating at the site.
Check the connection between the DICOM interface and the imager. Check
the USB cable and disconnect, then reconnect as necessary. Make a test print
from the DICOM interface to the imager to confirm connectivity.
The imager is not
communicating with the DICOM
interface.
Make sure the USB cable is securely connected into the correct terminal of
the DICOM interface and the imager. Also, make sure the cable is not broken
nor bent. If you have a spare USB cable, try connecting with the spare cable.
You cannot print over the
network.
Are the network settings correct? Ask your network administrator for the
network settings. Check the settings at the Web Portal. See “Accessing the
Web Portal” on page 1-12.
The imager has an error. Confirm if errors have occurred by checking the lights and messages on the
imager display screen.
Symptom Action
The print head moves, but
nothing prints.
Confirm the imager operation.
Print a nozzle check pattern. See “Running a Nozzle Check to Avoid or Correct
Print Issues” on page 4-5.
Check the next section if the nozzle check pattern does not print correctly.
If “Motor Self Adjustment” displays on the display screen, the imager is
adjusting the internal motor. Leave the imager on and wait for a while.
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-19
Prints Do Not Look as
Expected
The nozzle check pattern does
not print correctly.
Perform head cleaning. The nozzles may be clogged. Print a nozzle check
pattern again after performing head cleaning. See “Running a Nozzle Check to
Avoid or Correct Print Issues” on page 4-5.
If the imager has not been used for a while, the nozzles may have dried ink
inside, which can cause a clog. See “Running a Nozzle Check to Avoid or
Correct Print Issues” on page 4-5.
Symptom Action
Symptom Action
Print quality is poor, uneven, too
light, or too dark.
• Are the print head nozzles clogged? If the nozzles are clogged, specific
nozzles do not fire ink and the print quality declines. Print a nozzle check
pattern. See “Running a Nozzle Check to Avoid or Correct Print Issues” on
page 4-5.
• Did you align the print head? See “Align the Print Head” on page 4-7.
• Are you using a supported ink cartridge? The imager is developed for use
with specific ink cartridges. If you use non-supported ink cartridges, the
prints may smear, or the color of the printed image may be changed
because the remaining ink level is not correctly detected.
• Are you using an old ink cartridge? The print quality declines when an old
ink cartridge is used. Replace the old ink cartridge with a new cartridge.
Use the ink cartridges before the expiration date printed on the packaging
(within six months after installing in the imager). For more information,
see “Extending the Life of Ink Cartridges During Periods of Inactivity or
Low Use” on page 2-19.
• Did you open the imager cover while printing? If the imager cover is
opened while printing, the print head stops suddenly, which can cause
unevenness in the color. Do not open the imager cover while printing.
• Does “Ink Low” appear on the display screen? The print quality may
decline when the ink is low. Replace the ink cartridge. If there is a
difference in color after replacing the ink cartridge, try cleaning the print
head. See “Clean the Print Head” on page 4-6.
The image quality of the prints
needs improvement.
See “Optimizing the Look of the Image” on page 3-7.
The print is not positioned
properly on the paper.
IMPORTANT: Make sure you are printing through the DICOM interface
according to the instructions in this guide.
• Is the media size setting correct?
• Is the media skewed? Check that the cassette is installed properly, and that
the media carrier is loaded properly.
SHORT TERM CONFIDENTIAL
4-20 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Top Line of the DICOM
Interface Screen is
Blank
Vertical ruled lines are
misaligned.
Is the print head misaligned? See “Align the Print Head” on page 4-7.
The printed surface is scuffed or
soiled.
• Are you using CHROMA media inside a carrier? Only CHROMA media is
supported.
• Have changes in temperature or humidity damaged the media? Store and
use the CHROMA media in an appropriate environment. See
“Environmental Recommendations” on page 5-2.
• Start with a new package of CHROMA media if the media seems to be
altered in any way.
The paper is creased. • Have changes in temperature or humidity damaged the media? Store and
use the CHROMA media in an appropriate environment. See
“Environmental Recommendations” on page 5-2.
• Start with a new package of CHROMA media if the media seems to be
altered in any way.
The reverse side of the printed
paper is soiled.
IMPORTANT: Make sure you are printing through the DICOM interface
according to the instructions in this guide.
Is ink dry on the printed surface? Depending on the printing density and media
type, the ink may take a while to dry. Do not stack the media until the printed
surface is dry.
Symptom Action
Symptom Action
The DICOM interface typically
displays the loaded media size
on the top line of the screen. If
nothing displays on the top line,
there might be an issue reading
the RF tag on the media.
Cut Sheets—Check the media cassette to confirm that the media is loaded
correctly. The media carrier in the cassette might be empty or loaded
incorrectly. Remove and reseat the media carrier.
The RF tag is the chip on the underside of the media carrier. If it is loose or
is not attached firmly to the media carrier, the media might not be counted
properly. Load a new media package (media plus carrier) in the media
cassette.
Roll Paper—Check that the roll paper is loaded correctly.
The RF tag is the chip on the outside of the paper roll. If it is loose or not
attached firmly to the roll, the media might not be tracked properly. Load a
new roll if necessary.
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-21
Feeding or Ejecting
Problems/Media Jams
Symptom Action
The imager is not feeding or
ejecting media.
• Is the media cassette loaded in the correct position?
• If you are printing to roll paper and media cassette, make sure Roll
Paper/Cut is selected from the Paper Type Menu. If you are printing only
to media cassette, select Cut Sheet from the Paper Type Menu.
• Are you using CHROMA media? If using cut sheets, is the paper inside a
media carrier? Only CHROMA media is supported.
• Have changes in temperature or humidity damaged the media? Store and
use the CHROMA media in an appropriate environment. See
“Environmental Recommendations” on page 5-2.
• Start with a new package of CHROMA media if the media seems to be
altered in any way.
• Loading the media in the imager with the wrong side up will cause feeding
problems. Make sure the media and the carrier are positioned correctly,
with CHROMA visible on the top of the carrier, and facing up in the
cassette. If the media has been inadvertently removed from the carrier, it
must be reinserted in the correct orientation or you are likely to have feed
issues.
– Film—The printed side of the media must face down inside the
carrier and in the cassette.
– Glossy paper—The printed side (the glossy side) must face down
inside the carrier and in the cassette.
– Matte paper—The printed side (the lightest side) must face down
inside the carrier and in the cassette.
Unable to feed or eject paper. • Is media jammed in the imager (from the media cassette)? Open the cover
of the imager and check that there are no jams or foreign objects in the
imager. If media is jammed, see the next step.
SHORT TERM CONFIDENTIAL
4-22 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Media sheets from the cassette
have jammed while printing.
To remove jammed media:
• Remove the output tray and the media cassette.
• Remove the jammed media from where the cassette was inserted.
Symptom Action
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-23
• If media is jammed in the back, remove the rear unit by moving the tabs
toward the inside and pulling the rear unit toward you. Then remove the
jammed media.
• Replace the rear unit.
With the rear unit's tabs moved to the inside, push it into the imager
firmly until you hear it click into place.
• Shut down the imager, and then start it again. Reload the media cassette
and restart printing.
Symptom Action
SHORT TERM CONFIDENTIAL
4-24 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Clearing a Roll Paper
Jam
1. Press to release the paper presser.
2. Open the roll paper cover and using a cutter, cut off the paper at the
slot of the roll paper feeder.
3. Lift up on the right side of the spindle from the gray flange to bring
the spindle to a 45 ° angle (A). Pull the spindle up and to the right to
remove it from the spindle holder.
4. Remove the jammed paper from the roll paper feeder or front
manual feeder.
5. Open the top cover and remove any other jammed paper.
6. Turn off the imager, and then turn it back on. Reload the paper and
restart printing. See “Loading the Roll Paper” on page 2-9.
H210_0852BA
A
Gray flange
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-25
An Icon on my Print
Indicates a Sizing
Issue, or some of the
Image or Information
is Cut Off
When you send an image to print, the image size should be appropriate
for the media that the imager supports. If an image received for printing
is too large to be printed at the CHROMA imager, the image file will be
altered to let it print.
• Scale—The full image is printed but at a smaller size than requested.
This enables the job to print on the requested media size.
• Crop—The image’s perimeter is removed to let the image print,
while the scale of the image’s anatomical area of interest is retained.
Cropping allows “true size” printing for larger images. True size
printing provides a common scale between images captured on
analog systems and printed digital images. The anatomical area of
interest is printed at the same size that it is captured on the analog
system. Measurements and comparisons between printed analog and
digital images are simplified.
To change the setting for image resizing, access the Web Portal (see
“Accessing the Web Portal” on page 1-12). Navigate to Configuration >
DICOM SCP > SCP Configuration, and then click the Film and
Image Options tab.
NOTE: You can also specify that the imager will not perform image
resizing. In that case, print jobs that are too large for the
CHROMA media will not print.
Symptom Action
An icon prints with the image: The image has been scaled. Scaling allows a larger image to print at a smaller
size than requested so that it can print on the installed media. If the quality of
the print is less than optimal, it may be necessary to crop rather than scale.
An icon prints with the image: The image has been cropped. If important information has been cropped off
the print, for example, if text annotations, patient information, or anatomical
areas of interest are near an outer edge of the image, it may be necessary to
scale rather than crop.
The image has been resized, but
resizing is not acceptable.
You can prevent all resizing. In that case, jobs that exceed the supported size
will not print. Access the SCP Configuration section of the Web Portal.
SHORT TERM CONFIDENTIAL
4-26 9G4260_en 2012-01-27
Maintenance and Troubleshooting
Miscellaneous Issues
Restarting the Imager
When restarting, press the power button to turn off the imager, and then
wait at least 30 seconds before turning the imager on again. The imager
display screen goes blank in approximately 15 seconds, but it is not fully
off yet. Wait to press the button again to restart.
The display screen reports “Ready” when the imager has fully started.
Symptom Action
Cannot remove the media
cassette.
• You may have shut down the imager while an error occurred.
• Restart the imager, wait a few minutes, and then remove the media
cassette.
The display screen keeps turning
off.
Is the imager in sleep mode? The imager returns to its normal status when a
print job is received. You can change the elapsed time before entering sleep
mode. See “Number of Minutes Before Automatic Sleep Mode” on page 3-3.
Color ink runs out quickly even
when printing in the Black mode
or when printing black data.
Color ink is consumed during the head cleaning process. When performing
All Colors or All Colors (Powerful) from Manual Cleaning, all nozzles are
cleaned and some ink from all colors is consumed. (Even when Black mode
is selected, the ink for all colors is consumed while cleaning.)
The red light is on inside the
imager.
This is not a failure. The red light is normally on inside the imager.
The imager will not accept
images.
It is possible for the hard-disk storage to become full. In that case, new jobs
might be rejected. Wait for the hard disk to automatically delete the oldest
jobs from the print queue. Restart the DICOM interface.
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-27
The DICOM Interface is Non-Responsive (How to Restart)
If the DICOM interface is not responding, you might restart it to correct
various conditions.
IMPORTANT: Do not hold down the power switch.
1. Press and release the power switch. Wait at least five minutes as the
DICOM interface shuts down.
2. Press and release the power switch again. Wait as the DICOM
interface starts. It is fully powered up when the media size displays
on the DICOM interface screen.
NOTE: If media is not loaded in the imager, the DICOM interface screen
will be illuminated but it will be blank.
Restoring the System Software—Ghosting
The “ghosting” procedure is used to restore the CHROMA system. This
procedure is not recommended unless you are instructed to follow it by
qualified service personnel (for example, if your system is having issues
and you have called the support number). To follow the ghosting
procedure, you must use the USB flash drive that arrived with your new
CHROMA system.
You can connect a monitor to the DICOM interface to view the progress
of the ghosting procedure. This helps if any problems occur during the
procedure and if you need to be away from the system. If you do not
connect a monitor, you will need to be at the system to hear the beeps
that indicate whether ghosting was successful.
H210_0614AC
SHORT TERM CONFIDENTIAL
4-28 9G4260_en 2012-01-27
Maintenance and Troubleshooting
1. Retrieve the backup file for your system. If you do not have a
backup file, make a new backup and save it to your computer.
NOTE: A backup file was created at the end of the CHROMA
installation. If you need to create a new backup file, log on to the
Web Portal, and then click the Documentation link. See the
procedure, “Backing up the Software” in the Web Portal
documentation, and follow the instructions to make a backup
file.
NOTE: If you do not have a backup file and cannot create a new file, you
must reconfigure the system after you perform this ghosting
procedure.
2. Shut down the DICOM interface. (Press and release the power
switch.)
3. Install the portable USB flash drive that contains the ghost software
into an unused USB port on the back of the DICOM interface.
4. Press and release the DICOM interface power switch again to begin
ghosting.
Ghosting takes approximately 10 minutes. The imager beeps when
ghosting has completed. If you connected a monitor, the screen
displays the progress and reports when ghosting has completed.
• When ghosting completes successfully, the DICOM interface
beeps eight times in one-second, high-frequency tones.
• If ghosting fails, the DICOM interface beeps five times in
three-second, low-frequency tones.
5. After ghosting has completed, wait 20 seconds and then power off
the DICOM interface.
6. Remove the USB flash drive.
Unused USB ports
SHORT TERM CONFIDENTIAL
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-29
7. Log on to the Web Portal, and then click the Documentation link.
See the procedure, “Backing up the Software” in the Web Portal
documentation. Follow the instructions to restore from a saved
backup file.
or
If you do not have a configuration file to restore, perform the
following procedures from the Quick Start Guide, 9G4261:
• “Set up your PC to Communicate with the Imager”
• “Log on to CARESTREAM Web Service Portal Software”
• “Configure the Site-Specific Information”
• “Start CARESTREAM Remote Management Services”
• “Reconfigure your PC to Connect to the Imager”
• “Verify the Image Look”
• “Back up the Configuration Parameters”
Calling for Support
If you cannot correct a condition and need help, call for support. Have
the following information ready when you call:
• Serial number (on the side of the DICOM interface)
• K-number (on the side of the DICOM interface)
• Error code from the display screen and/or code and error message
from the Web Portal
Worldwide support numbers are available at www.carestream.com. Click
Contact Us, click World Wide Contacts, and then select your region.
SHORT TERM CONFIDENTIAL
SHORT TERM CONFIDENTIAL
Specifications
2012-01-27 9G4260_en 5-1
5
Specifications
Dimensions and Clearance
Make sure that you have adequate space and clearance around the
imager. Allow at least 5.08 cm (2.00 in.) clearance around the top, sides,
and back of the imager.
CHROMA System and
required clearance
Imager only (not
including clearance)
Height 58.6 cm (23.1 in.) 41 cm (16 in.)
Width 116.3 cm (45.8 in.) 86 cm (34 in.)
Depth 134.9 cm (54.1 in.) 77 cm (30 in.)
Weight 53.5 kg (118.0 lb) 52 kg (115 lb)
H210_0613HC
15.0 cm
58.6 cm
134.9 cm
53.3 cm
15.0 cm
116.3 cm
18.2 cm
15.0 cm
(5.91 in.)
(5.91 in.)
(23.07 in.)
(53.11 in.)
(20.98 in.)
(5.91 in.)
(45.79 in.)
(7.17 in.)
SHORT TERM CONFIDENTIAL
5-2 9G4260_en 2012-01-27
Specifications
Packed Dimensions
Environmental Recommendations
Temperature • Operating: 10–30 °C (50–86 °F)
• Storage: -20–60 °C (-4–140 °F)
Relative Humidity Keep the imager away from drying, direct sunlight, or heat sources to
maintain the appropriate humidity.
• Operating: 20–70 % without condensation
• Storage: 5–85 %
Surface Levelness The surface where the imager is installed must be level.
Acoustical Noise Less than or equal to 50 dB-A momentary at 1 m from the front of the
imager during normal operation
Network Requirements
The imager receives digital images from medical imaging devices
(modalities) over a 10/100Base-T or 1000Base-T Ethernet Network.
Height 58.4 cm (23.0 in.)
Width 101.6 cm (40.0 in.)
Depth 91.4 cm (36.0 in.)
SHORT TERM CONFIDENTIAL
Specifications
2012-01-27 9G4260_en 5-3
Power Requirements
Two power cords are provided with this equipment. The system requires
agency-approved power cords with a plug type suitable for the location
of use. Contact a qualified dealer for help.
Connect the equipment to a power source that is suitable for the voltage
and current ratings shown on the rating label. The single-phase power
source, with grounding, must be provided within 2.5 m (8.0 ft) of the
imager.
Avoid using an outlet on the same circuit as a photocopier or air control
system that regularly restarts.
Power Consumption
—Imager
Power Consumption
—DICOM Interface
Ink Cartridges
Cartridge Life Two years from production date if unopened; within 6 months after
opening the package, at 25 °C (77 °F).
Temperature Storage (not installed): -30–40 °C (-22–104 °F); one month at 104 °F
Storage (installed): -20–40 °C (-4–104 °F); one month at 104 °F
Capacity 200 ml
Weight Approximately 385.00 g (0.85 lb)
NOTE: Dispose of the used ink cartridges carefully and in accordance
with local ordinances.
Operating Approximately 52 watts
Standby 20 watts
Sleep mode Approximately 8.5 watts or less
Power off Approximately 0.5 watts or less
Operating Approximately 20 watts
Idle 20 watts
Power off Approximately 5 watts or less
SHORT TERM CONFIDENTIAL
5-4 9G4260_en 2012-01-27
Specifications
Media
Environmental For best results, use the media at:
• 15–25 °C (59–77 °F)
• 20–60 % relative humidity
Storage • Store the unused (unprinted) media in its carrier and in the original
packaging, away from high temperatures and high humidity. For
best results, storage conditions should not exceed 25 °C (77 °F) and
60 % relative humidity.
• Store the printed media away from extreme temperatures or high
humidity.
• As the CHROMA media is used with ink jet technology utilizing
pigmented inks, there is no inherent shelf life or expiration date
defined for these products.
NOTE: Follow local waste disposal regulations. Manage the disposal
appropriately to protect patient privacy rights if required by local
regulations.
Publication History
Revision Date Reason for Change
A 2011-08-19 First release
B 2011-09-19 Corrected an error on page 1-8
C 2012-01-27 To support CHROMA Release 2. Added details
throughout the guide for the roll feeder and roll paper,
removed information about power management mode,
added procedures for managing image quality, changed
the time from one minute to five minutes when
restarting the DICOM interface, added the procedure to
restart the imager, expanded the intended use statement,
added the power consumption details.
SHORT TERM CONFIDENTIAL

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