Carestream Health 5700 DRYVIEW 5700 Laser Imager User Manual 9G3886 en A

Carestream Health, Inc. DRYVIEW 5700 Laser Imager 9G3886 en A

Contents

User Manual 1

User’s Guide
Carestream Health, Inc.150 Verona StreetRochester, New York 14608© Carestream Health, Inc., 2011Pub No. 9G3886_enRev. A
iTable of Contents1 Overview Major internal assemblies............................................................................................................................... 1-2How the laser imager works ............................................................................................................................1-3Film sizes ........................................................................................................................................................1-4Automatic image quality and processing ..........................................................................................................1-4Configuring and monitoring the system (using the Web Portal) .......................................................................1-4Enhancing serviceability with remote monitoring ............................................................................................1-5Agency compliance ......................................................................................................................................... 1-5User guide conventions ...................................................................................................................................1-52 Basic Operating Tasks Understanding the display screen ....................................................................................................................2-2Turning the power on and off ..........................................................................................................................2-3Working with film cartridges ...........................................................................................................................2-5Deleting pending jobs .....................................................................................................................................2-8Making a test print ..........................................................................................................................................2-8Calibrating the laser imager for the installed film ............................................................................................2-9Opening or removing a cover ..........................................................................................................................2-9Using the Web Portal to access additional functionality .................................................................................2-103 Maintenance and Troubleshooting Overview: Status and error messages and codes ..............................................................................................3-1Preventive maintenance ...................................................................................................................................3-2Error indicators on the display screen ............................................................................................................3-4Using the Web Portal to gain more information on errors .............................................................................. 3-5Subsystem error codes and messages ..............................................................................................................3-5Condition codes ..............................................................................................................................................3-9Correcting film jams ......................................................................................................................................3-14Display Screen is not functional ....................................................................................................................3-18Calling for support ........................................................................................................................................3-184 Film Technical Information General description .........................................................................................................................................4-1
ii5 Specifications Equipment Specifications ................................................................................................................................5-1Operating Space Requirements .......................................................................................................................5-1Environmental Requirements ..........................................................................................................................5-1Environmental Effects .....................................................................................................................................5-2Power Requirements .......................................................................................................................................5-2Network Requirements ...................................................................................................................................5-2
Overview2011-03-31 9G3886_en 1-11OverviewThe Laser Imaging System is a continuous-tone laser imager with an internal photothermographic film processor. Heat, rather than photo chemicals, is used to develop the film. This easy-to-use and reliable laser imager provides high quality prints. Use the prints from this system for:• Diagnostic purposes to determine patient treatments• Referral, sharing, or educational purposesThe system receives and prints from image sources such as medical electrical equipment (modalities) and workstations over the network. You can send print jobs simultaneously from multiple image sources. The open design lets you connect to modalities of all types and vendors.IMPORTANT: Install the printing system in a secure location to protect patient privacy rights if required by local regulations.1Top cover. Covers the processor rollers. The top cover is interlocked.2 Display screen. Your interface to the laser imager. Provides status and error information.3Right cover. Protects sensitive electronic equipment. The right cover is interlocked and is only accessed by service personnel.4 Film supply. Install film cartridges here. Supports four film sizes. 5 Left cover. You might remove the left cover to clear an occasional film jam. The left cover is interlocked.6 Power switch. The power switch is on the back.7 Exit tray. Extend the exit tray to hold large film (35 x 43 cm, or 14 x 17 in.) as it finishes printing. It can hold up to 50 processed sheets of film.4712356
1-2 9G3886_en 2011-03-31OverviewMajor internal assemblies1Exposure transport. Moves the film past the scanning laser beam.2Transport guides. Orient and center the film while moving the film from the supply to the imaging portion of the laser imager.3DICOM Raster Engine (DRE). A computer board that receives, processes, and manages the images.4Feed rollers. Move the film through the laser imager.5Processor rollers. The processor uses heat to develop the image written onto the film by the laser in the optics module. The rollers move the film through the processor assembly, holding the film against the processor drum.6Processor drum. Provides the heat that processes the image on the film.7Airflow manifolds. Remove heat and processing odors from the processor assembly.8Pickup assembly. Lifts a single sheet of film from the supply cartridge and feeds it into the rollers.9Exit rollers. Moves the film from the processor area to the exit tray.10 Rollback assembly. Rolls the film cartridge cover back so the pickup assembly can lift the film. When the laser imager is not printing, the cover is closed over the film cartridge to protect the film from light.11 Charcoal filter. Absorbs the odors caused by heat processing.12 Optics module. Writes the image onto the film while the film is moved through the exposure transport.13 Accumulator. The film feeds into the accumulator as it is imaged. When imaging is complete, the film is sent from the accumulator up to the processor assembly where the heat is applied to process the image.H210_1012HC12345678910111213
Overview2011-03-31 9G3886_en 1-3How the laser imager worksThe laser imager receives, processes, manages, and prints the images on film. The laser imager has limited storage to hold a small number of digital images. As images are received for printing, they are stored in memory, placed in a sequential print queue, and are printed in order. The laser imager can continue to accept incoming print jobs even if temporarily unable to print (if the film supply is empty, etc).During normal operation, the laser imager requires very little attention. It prints automatically in response to print requests from the configured image sources. Information sent with the images by the image source, such as film type and size and image quality settings, is applied unless you set the laser imager to override information that comes from the image source.Print sequenceEach time the laser imager receives a print request, the following print sequence occurs. The blue arrows show the film path.1. Suction cups in the pickup area lift a single sheet of film out of the supply cartridge and feed the film into the transport rollers.2. The transport rollers move the film down into the exposure transport area.3. The film moves down during imaging (as the optics module writes the image onto film), reverses direction at the conclusion of imaging, and then the film moves up into the processor.4. As the film passes over the processor drum, the heat generated by the drum develops the film.5. The exit rollers move the developed film to the exit tray.
1-4 9G3886_en 2011-03-31OverviewFilm sizesThe laser imager supports four sizes:• 35 x 43 cm (14 x 17 in.)• 28 x 35 cm (11 x 14 in.)• 25 x 30 cm (10 x 12 in.)• 20 x 25 cm (8 x 10 in.)For the specific films that are supported, see the Publications Cover Page.Automatic image quality and processingAn internal densitometer enables the laser imager to automatically adjust image processing parameters (Automatic Image Quality Control, or AIQC) to produce an optimal image. The laser imager adjusts these parameters each time it prints a calibration film.A calibration film is printed when:• The film tray is inserted in the laser imager with film of a new lot number.• You request a calibration film at the display screen or the Web Portal. For more information, see “Calibrating the laser imager for the installed film” on page 2-9.• A film cartridge is inserted into the laser imager for which a current calibration is not stored.Configuring and monitoring the system (using the Web Portal)The Web Portal is your interface to additional features. In addition to the installation and setup of your system, you can view and manage the laser imager's connections over the network, configure features, view error messages, and access general status information at the Web Portal. You can also check film count, film size, and film type.For more information, see “Accessing the Web Portal” on page 2-10.
Overview2011-03-31 9G3886_en 1-5Enhancing serviceability with remote monitoringRemote Management Services is set up through the Web Portal, and is designed to enhance efficient system serviceability and simplify analytical and service processes through the monitoring of your equipment. Additionally, this simplifies the service process by providing qualified service personnel with faster, easier, and more complete access to the operational history of each system.Remote Management Services provides the following for the laser imager:• Ability to monitor and diagnose error conditions without introducing “downtime”• Firewall-safe, Internet transmission of machine data, while complying with patient confidentiality regulations• Minimal effort to set up communication• Flexibility to facilitate specific configurations at each siteAgency complianceSee the Safety Manual.User guide conventionsThe following special messages emphasize information or indicate potential risks to personnel or equipment.NOTE: Notes provide additional information, such as expanded explanations, hints, or reminders.IMPORTANT: Important notes highlight critical policy information that affects how you use this guide and this product.CAUTION:Cautions point out procedures that you must follow precisely to avoid damage to the system or any of its components, loss of data, or corruption of files in software applications.DANGER: DANGER IDENTIFIES PROCEDURES THAT YOU MUST FOLLOW PRECISELY TO AVOID INJURY TO YOURSELF OR OTHERS.LASER WARNING:Laser warnings warn personnel that access to laser radiation is possible and all personnel must avoid direct exposure to the beam.
Basic Operating Tasks2011-03-31 9G3886_en 2-12Basic Operating TasksDuring normal operation, the laser imager receives and automatically prints images sent by modalities over a network. Very little interaction is required. You may do the following:• Turn the power on (|) and off (0).• Load film cartridges.• Monitor the display screen for status and operating conditions.Sometimes it will be necessary to perform preventive maintenance, filter replacement, and other corrective actions such as a restart. (See “Chapter 3 Maintenance and Troubleshooting”.)You also may access the Web Portal to perform additional configuration, optimize image quality, or do troubleshooting tasks. (See page 2-10.)
2-2 9G3886_en 2011-03-31Basic Operating TasksUnderstanding the display screenThe display screen communicates the status of the laser imager. Symbol or code DescriptionTop left of the display screen:Error or status code. The 3-digit code displays when the error or status condition is present. See “Chapter 3 Maintenance and Troubleshooting” for a complete list of the codes and how to resolve them. If the laser imager is on and a 3-digit code does not display, the laser imager is operating normally.If a different film size has been requested than what is installed, the requested film size displays. See “Loading a different film size to match a print request” on page 2-7.Lower left of the display screen:Film count. Displays the number of films that are remaining in the film cartridge. The loaded film size also displays in this location.Power When the symbol is green, the power is on and the laser imager is ready to print. The symbol flashes while the laser imager is processing.When the symbol is yellow, the laser imager is not ready to print. Examples are when the laser imager is warming up or when the film cartridge is empty.Calibrate Press to initiate film calibration. The symbol flashes while the calibration is in process. See “Calibrating the laser imager for the installed film” on page 2-9.Pause During normal operation, the symbol is off. When the film cartridge cover is open, the symbol is on. To avoid exposing the film to light, do not open the film supply until the symbol is off.If the Pause symbol is on, you can press the symbol to temporarily pause printing. Any jobs in progress finish printing, then the film cartridge cover closes.Wait until the Pause symbol is off for cartridge replacement, etc.Film Size When the symbol appears, the requested job requires a different film size. See “Loading a different film size to match a print request” on page 2-7.You can also delete a print request. See “Deleting pending jobs” on page 2-8.Restart Restart the laser imager. An error code also displays. See “Restarting the laser imager” on page 2-4.Film Jam Film is jammed. The error code confirms the film jam and gives direction on where to find the film inside the laser imager. See “Film jams” on page 3-4.Maintenance Preventive maintenance is required. Check the error code to learn what action to take. See “Preventive maintenance” on page 3-2.
Basic Operating Tasks2011-03-31 9G3886_en 2-3Turning the power on and offTo start the laser imager, press the power switch on the back of the laser imager to on (|). Wait as the laser imager warms up. The warm-up period might last up to 30 minutes. The display screen shows the progress as the laser imager becomes ready to print.Warming upThe warm-up period varies depending on the amount of time the laser imager has been off and the ambient temperature. During warm-up, the laser imager can receive and store images but cannot print films. When the laser imager reaches operating temperature, the display screen changes to show that the system is ready to print, and the laser imager prints images that were received during the warm-up period.Ready to printEmergency shutdown or power loss In the event of a power loss, or if an emergency requires an immediate shutdown of the laser imager, films in process will not be completed. However, when power is restored, the laser imager will restart. After warming up, the laser imager automatically reprints any films that were in process when the power was interrupted.The power symbol is yellow and flashing while the laser imager warms upA countdown to zero (0) indicates how soon the laser imager will be ready to printFilm countGreen power symbol means "ready"You can calibrate the film cartridge if necessary
2-4 9G3886_en 2011-03-31Basic Operating TasksRestarting the laser imager If the laser imager encounters an error that is usually corrected with a restart, the display screen shows the Restart symbol.1. Press the power switch on the back of the laser imager off (0).2. Press the power switch on (|).If the error does not clear with after the restart, it might be necessary to contact a qualified service provider.RestartThe error code indicates the error condition. You may want to check the “Troubleshooting” chapter or the Quick Reference Card to identify the error.
Basic Operating Tasks2011-03-31 9G3886_en 2-5Working with film cartridgesChecking film count The film count displays on the laser imager display screen. Checking the size of the loaded film The film size displays in the same location as the film count. The display screen alternates between the film count and the size of the loaded film.Film count is flashing "0" When the film cartridge is empty, the film count flashes "0" and the power symbol is yellow, which indicates that the laser imager cannot print. Replace the film cartridge with a new one with the appropriate size film. See page 2-6.Film count 125 indicates a full cartridgeFilm size "35" indicates the 1st dimension of the film cartridge. For example, "35" then "43" appears if 35 x 43 cm film is loaded. Then the film count displays again.When the film count is "0", you must replace the film cartridge before you can print again
2-6 9G3886_en 2011-03-31Basic Operating TasksInserting a new film cartridge Before you insert a new film cartridge, make sure that the Pause symbol is off. During normal operation, the symbol is off. When the film cartridge cover is open, the symbol is on. To avoid exposing the film to light, do not open the film supply until the Pause symbol is off.If the Pause symbol is on, press the symbol to close the film cartridge cover. 1. Open the film supply. Hold the edges of the film cartridge and lift the empty cartridge out of the film supply. 2. Discard the removed cartridge.3. Insert the new film cartridge. Align the cartridge with the label facing up and the perforations to the front. Set the leading edge on the cartridge guides, and then slide the film cartridge into the laser imager to engage the detents in the bottom of the cartridge.4. Close the film supply.5. Check that the display screen changes to reflect the new film count.Make sure the Pause symbol is off (not illuminated) before you insert a new film cartridge.Pause symbol is on Pause symbol is offH210_1020ACH210_1020ACALeading EdgeDetentsPerforationsCartridgeGuideFilm Supply
Basic Operating Tasks2011-03-31 9G3886_en 2-7Loading a different film size to match a print requestIf a print request requires a different film size, the requested film size flashes on the display screen. Change the installed film to match the print request.1. If the Pause symbol is on, press it and wait until it goes off. 2. Open the film supply. Hold the edges of the film cartridge and lift the cartridge out of the film supply.3. Store the removed film cartridge.4. Insert the new film cartridge. Align the cartridge with the label facing up and the perforations to the front. Set the leading edge on the cartridge guides, and then slide the film cartridge into the laser imager to engage the detents in the bottom of the cartridge.5. Close the film supply.6. Check that the display screen changes to reflect the new film size.The requested film size flashes. In this example, load 35 x 43 cm (14 x 17 in.) film.The Film Size symbol indicates that you must change the film size.Screen 1: "35" flashes Screen 2: "43" flashes In most cases, the Pause symbol is off. Do not open the film supply if the Pause symbol is on. The Pause symbol indicates that the film cartridge is open. H210_1020ACH210_1020ACALeading EdgeDetentsPerforationsCartridgeGuideFilm Supply
2-8 9G3886_en 2011-03-31Basic Operating TasksDeleting pending jobsTo cancel all print requests, press and hold the Film Size symbol for five seconds. All print requests are deleted from the queue.NOTE:• A print request that cannot be printed is automatically deleted from the laser imager. This situation could be caused by invalid parameters from the modality, etc. • If a job is not printable, the laser printer will eject a blank film into the exit tray.Making a test printNOTE: You can make additional test prints at the Web Portal. For more information, see “Accessing the Web Portal” on page 2-10.Make a SMPTE test from the laser imager to check that you can print.Press and then release the Calibration and Pause symbols. The symbols flash until the test print is complete.Press this symbol for five secondsPress these two symbols at the same time for five seconds
Basic Operating Tasks2011-03-31 9G3886_en 2-9Calibrating the laser imager for the installed filmIn normal operating conditions, it is not necessary to calibrate the laser imager for the film. Run a calibration when:• Code 001 appears on the display screen.• A calibration error occurs, indicated by codes 624, 631, or 632 on the display screen.• A "Not Calibrated" message appears on the Web Portal Home screen.The calibration initiates a test print with a step wedge pattern. The pattern has a series of 21 step wedges of increasing optical density. 1. Press the symbol to start the calibration. The Calibration and Power symbols both flash while the calibration is in progress.2. When the symbols stop flashing, the calibration is complete.NOTE: If the Calibration symbol turns from blue to yellow, there was a problem with the calibration process. See “Calibration error” on page 3-3.Opening or removing a coverYou can open or remove the laser imager’s top cover, left cover, and film supply. The covers are protected with an interlock mechanism to keep the laser imager from printing when they are open, to keep you safe. Code 701 alerts you that a cover and an interlock are open, and internal power to the laser imager is turned off.You might open the top or left cover to search for film jams. For more information, see “Correcting film jams” on page 3-14.Press to calibrate the laser imager for the installed filmA cover is open
2-10 9G3886_en 2011-03-31Basic Operating TasksUsing the Web Portal to access additional functionalityThe Web Portal is your interface to additional features. In addition to the installation and setup of your system, you can view and manage the laser imager's connections over the network, configure features, view error messages and access general status information at the Web Portal. You can also check film count, film size, and film type.Troubleshooting tools include:• Optimization of image quality for modalities.• Retrieval of logs, statistics, and system status.• Diagnostic utilities, including backup and restore.The Web Portal provides an online Help system and a user’s guide to assist you.Accessing the Web Portal To access the Web Portal, use a desktop or laptop computer that is connected to the network. 1. On a desktop or laptop computer, start WINDOWS Internet Explorer (version 6, 7, or 8).2. In the address field, type: http://<laser imager’s IP address>NOTE: If you do not know the IP address, check with your network administrator or the person who installed the laser imager.3. Click Go.The main window for the Web Portal shows the general status, the number of print jobs queued, the number of jobs waiting for film, and the film count.The center panel displays the screens where you view and perform tasks. Online help is available by selecting Documentation from the left panel, and the Help icon provides context-sensitive Help for fields and pages. The left panel also provides the links to all other screens.NOTE: If you are using WINDOW Internet Explorer 8, place the Internet Explorer window into compatibility view. After you have opened the IE8 window, click the Compatibility View toolbar button. This will correct some potential viewing issues with IE 8. If the icon is not on the toolbar, select Compatibility View from the Tools menu.
Maintenance and Troubleshooting2011-03-31 9G3886_en 3-13Maintenance and TroubleshootingUse the information in this chapter to keep the laser imager in the best condition and to correct minor problems. •“Overview: Status and error messages and codes” on page 3-1•“Preventive maintenance” on page 3-2 - Learn how to respond to the Maintenance symbol when it appears•“Error indicators on the display screen” on page 3-3 - Learn about the yellow and red error symbols•“Using the Web Portal to gain more information on errors” on page 3-5 - Learn how and why to access the Web Portal•“Subsystem error codes and messages” on page 3-5 - A reference section with all error codes and messages•“Condition codes” on page 3-9 - A reference section with all condition codes•“Correcting film jams” on page 3-14 - Provides instructions to locate and correct jammed films•“Display Screen is not functional” on page 3-18 - Instructions if the display screen is not responding•“Calling for support” on page 3-18 Overview: Status and error messages and codesThe laser imager detects errors and other conditions and reports them to you in multiple ways. Some conditions require your action. This section provides a list of the codes, explains the condition, and provides recommended actions where appropriate. View the codes:• At the laser imager’s display screen, on the top left. The display screen reports 3-digit codes. Some codes are associated with symbols on the display screen, such as the Film Jam symbol, to help you quickly understand the condition. • At the Web Portal. Access the Web Portal using your personal computer, keyboard, and mouse to gain more information about the errors and conditions. Using the Web Portal is optional but you may find it useful. The Web Portal can report more information than the laser imager’s display screen due to the limited size of the display screen. See “Using the Web Portal to gain more information on errors” on page 3-5.
3-2 9G3886_en 2011-03-31Maintenance and TroubleshootingPreventive maintenanceNOTE: These conditions are also reported at the Web Portal.Replacing the filterCAUTION:In the U.S., exhausted filters are considered to be non-hazardous waste according to the US Environmental Protection Agency Resource Conservation Recovery Act (RCRA). Municipality owned and licensed solid waste management facilities are an appropriate disposal option. Contact your local or state solid waste authorities to determine if additional disposal requirements apply. In other regions, contact local or regional solid waste authorities for proper disposal guidance. The charcoal filter controls processing odors in the laser imager. The filter in the laser imager must be replaced after 7500 prints. Keep at least one filter available to be ready to replace it when needed. When the filter must be replaced, the display screen shows the error code and the Maintenance symbol:1. Open the film supply.2. Remove the charcoal filter by lifting it up and pulling it forward.Code 449 indicates that the filter must be replacedThe system requires maintenanceH210_1016ACH210_1016ACACharcoalFilter
Maintenance and Troubleshooting2011-03-31 9G3886_en 3-33. Install a new charcoal filter.4. Close the film supply.5. To reset the laser imager for the new filter and to clear the Maintenance symbol, press and then release the Maintenance and Calibrate symbols at the same time. 550 code and Maintenance symbol If the laser imager needs a preventive maintenance service call, the 550 code and Maintenance symbol appear:When the 550 code displays, contact a qualified service provider.Error indicators on the display screenThe laser imager can detect errors and other conditions that require a response. Some errors or abnormal conditions are reported on the display screen in the form of condition codes and symbols.NOTE: These errors are also reported at the Web Portal.Calibration error When the calibration has failed, the display screen shows a 624, 631, or 632 error and the Calibrate symbol is yellow: The most common cause is a film-related problem. Depending on the cause, you may be able to keep printing, but the laser imager may not be optimally calibrated.The system requires maintenanceCode 550 indicates that the laser imager requires a service callYellow symbol indicates that the calibration failed
3-4 9G3886_en 2011-03-31Maintenance and TroubleshootingRequired restart When the Restart symbol appears, you must restart before the laser imager can continue to print.1. Press the power switch on the back of the laser imager off (0).2. Press the power switch on (|).3. If the error does not clear, contact a qualified service provider.Film jams When the Film Jam symbol appears, you must clear the jam before the laser imager can continue to print.See “Correcting film jams” on page 3-14 for instructions.Restart the laser imagerFilm jam symbol
Maintenance and Troubleshooting2011-03-31 9G3886_en 3-5Using the Web Portal to gain more information on errors The Web Portal is your interface to additional functions on the laser imager. You can view and correct error messages and access general status information at the Web Portal.To access the Web Portal, see “Using the Web Portal to access additional functionality” on page 2-10.Understanding the codes on the Web Portal and the Display ScreenThe 3-digit error and status codes on the display screen are reported at the Web Portal as 5-digit codes. The last three digits on the Web Portal codes match the three digits on the display screen. For example, code 701 on the display screen is the same as code 20701 on the Web Portal. Use the information in this section to understand the information at the display screen and/or at the Web Portal and to respond appropriately.Subsystem error codes and messagesUse the information in this section to interpret the codes and messages that appear on the display screen and at the Web Portal.DICOM (Digital Imaging and Communications in Medicine)In response to a DICOM printer N-GET status request from a modality, a printer status message and a printer status info message are returned to the requesting service class user (SCU). Every error has an associated printer status info message. If more than one error exists when a printer N-GET request is received, a status message is sent in response, according to an established priority. The table shows the DICOM printer status and info message.Printer Status Printer Status Info Printer Status Printer Status InfoFAILURE ELEC DOWNPRINTER DOWNPROC DOWNWARNING BAD SUPPLY MGZCALIBRATION ERRCHECK PRINTERCOVER OPENEMPTY MEDIASZ MEDIATPFILM JAMFILM TRANS ERRPROC INITPRINTER INITPRINTER OFFLINE
3-6 9G3886_en 2011-03-31Maintenance and TroubleshootingPrinterPrinter Status Display Screen Web Portal DICOM Status DescriptionCover is open Code: 701Power symbol is yellow 20701: Cover Open WARNING / COVER OPEN The top cover is open or one of the side panels may be off. The laser imager is not ready to print.Failed Power symbol is yellow Failed See Condition Code An error has occurred that prevents printing.Cartridge closure is requestedPower symbol is green and/or flashingPause symbol is onNot Ready Not Applicable The laser imager completes any prints in progress before closing the cartridge cover.Offline Power symbol is yellow 20704: Printing Disabled WARNING / PRINTER OFFLINE The laser imager has been disabled and does not have a network connection.Printing Power symbol is green and flashing Printing NORMAL The laser imager is currently printing films.Ready Power symbol is greenFilm count displays Ready NORMAL The laser imager is online and the processor has reached operating temperature.Self-test Power symbol is yellow and flashingCode and film count are replaced by dashesSelf-test WARNING /PRINTER INIT This occurs when power is first applied to the laser imager.Service Mode Status code: 700Power symbol is yellow 20700: Service Mode WARNING / PRINTER OFFLINE The service switch is enabled. The laser imager is not ready to print.Warming Power symbol is yellow and flashingNumber of minutes count down until readyWarming=xx WARNING / PROC INIT The processor is warming up and will not be ready to print for xx minutes.
Maintenance and Troubleshooting2011-03-31 9G3886_en 3-7Film CartridgeFilm Cartridge StateDisplay Screen Web Portal DescriptionFailed Power symbol is yellowPause and Calibrate symbols are offFilm count is replaced by dashesFailed An error has occurred that affects normal operation. This film cartridge is currently not usable. Reinsert the cartridge. If error reoccurs, insert a new film cartridge.Calibrating Power symbol is green and flashingPause symbol is onCalibrate symbol is blue and flashingCalibrating A calibration is in progress for the film cartridge.Film cartridge is empty Power symbol is yellowPause and Calibrate symbols are offFilm count is flashing "0"Empty and/or sheet count of 0 The film cartridge is inserted but the sheet count is 0. Insert a new cartridge.Manual mode Status code: 002Power symbol is greenCalibrate symbol is yellowAIQC Off (with normal tray information)The film in this cartridge does not meet AIQC standards. However, the laser imager prints if ready. Invalid film cartridge Power symbol is yellowPause and Calibrate symbols are offFilm count is replaced by dashesInvalid Film Tray There is a film cartridge in the film supply but it does not contain a liner/RF tag. Install a new film cartridge.Ready Power symbol is greenCalibrate symbol is on Normal Tray Info The film cartridge is ready for use.Requires calibration Power symbol is yellowCalibrate symbol is on Requires Calibration The film cartridge must be calibrated before the laser imager can print. See “Calibrating the laser imager for the installed film” on page 2-9.Film cartridge is not detected Power symbol is yellowPause and Calibrate symbols are offFilm count is blankNo Film Tray The film cartridge is not fully inserted in the laser imager. Insert the cartridge.Not ready Various Not Ready When the conditions are corrected, the laser imager can print.
3-8 9G3886_en 2011-03-31Maintenance and TroubleshootingJob ManagerCartridge closure is pending Power symbol is greenCalibrate symbol is offPause symbol is onPause Requested You pressed the Pause button, but the rollback has not started because films are still moving through the laser imager. When the closure is complete, the Pause symbol is off. At this time, you can remove the film cartridge.Film Cartridge StateDisplay Screen Web Portal DescriptionJob Manager StatusDisplay Screen Web Portal DescriptionActive Not Applicable Shows how many print requests have been initiated.The laser imager is accepting DICOM job requests and film is available for all current jobs.No Media Power symbol is greenFilm Size symbol is yellowThe required film size is shown on the display screenShows how many jobs with this status are in the job queue.The laser imager is accepting DICOM job requests but film of the correct size and type is not available for at least one current job. See “Loading a different film size to match a print request” on page 2-7.Offline Status code: 704Power symbol is green DICOM Offline The laser imager cannot accept any DICOM job requests. Restart the laser imager.
Maintenance and Troubleshooting2011-03-31 9G3886_en 3-9Condition codesCondition codes are shown on the display screen in the order in which they are generated. If there is more than one code associated with the current condition of the laser imager, the first code is shown on the display screen for six seconds, while other codes in the list display for three seconds as the list is cycled. You can also view these codes and messages at the Web Portal.Display Screen Web Portal Web Portal Message Action004 01004 MIM Core: Internal Software Error Restart the laser imager. See page 2-4. If the error persists, call for service. 200 04200 MIM Core: Disk Full Load the requested film type and size for jobs that are waiting for media. See “Loading a different film size to match a print request” on page 2-7.If the error persists, call for service. 400 06400 MIM Core: Image Page Error Resend the print job from the image source. If the error persists, call for service. 410 06410 MIM Core: Image Rendering Error Resend the print job from the image source. If the error persists, call for service. 411 06411 MIM Core: Image Data Error Resend the print job from the image source. If the error persists, call for service. 420 06420 MIM Core: Internal Software Error Resend the print job from the image source. If the error persists, call for service. 430 06430 MIM Core: Internal Software Error Resend the print job from the image source. If the error persists, call for service. 001 10001 MIS: Internal Software Error Restart the laser imager. See page 2-4. If the error persists, call for service. 003 10003 MIS: Image Buffer Error Restart the laser imager. See page 2-4. If the error persists, call for service. 015 10015 MIS: Database Error Restart the laser imager. See page 2-4. If the error persists, call for service. 910 10910 MIS: MCS Communication Failure Restart the laser imager. See page 2-4. If the error persists, call for service. 006 20006 Disconnected or faulty network cable Check and reconnect the network cable on both ends.If the error persists, call for service.
3-10 9G3886_en 2011-03-31Maintenance and Troubleshooting154 20154 MCS: Internal Communications Failure Restart the laser imager. See page 2-4. If the error persists, call for service. 155 20155 Incompatible MCS Printer Configuration for Hardware Restart the laser imager. See page 2-4. If the error persists, call for service. 156 20156 Incompatible Software Versions Installed Restart the laser imager. See page 2-4. If the error persists, call for service. 209 20209 Laser Imager Opened During Self Test Close the cover.Restart the laser imager. See page 2-4. If the error persists, call for service. 449 20449 none Change the charcoal filter. See “Replacing the filter” on page 3-2.550 20550 none Call service for preventive maintenance. See “550 code and Maintenance symbol” on page 3-3. 700 20700 none The laser imager is inoperable.If the error persists, call for service.701 20701 none Close the cover.704 20704 none The network connection to the laser imager has been lost. Restart the laser imager.705 20705 none The laser imager is restarting (for example, during a software update). Wait until the restart is complete.706 20706 none A shutdown that was initiated remotely is complete. Restart the laser imager.915 20915 Internal Image Data Transfer Failed Restart the laser imager. See page 2-4. If the error persists, call for service. 919 20919 Internal Image Data Render Failed Restart the laser imager. See page 2-4. If the error persists, call for service. 002 21002 none No action. The error may remain until the film cartridge is empty. The film cartridge is operating in manual mode and AIQC is off.116 21116 Film Jam in Area 1 See “Film jam code 116 / Jam in Area 1” on page 3-15.Display Screen Web Portal Web Portal Message Action
Maintenance and Troubleshooting2011-03-31 9G3886_en 3-11118 21118 Film Supply: Internal Hardware Failure If the Pause symbol is on, press it to cover the film cartridge. When the Pause symbol stops flashing, remove the film cartridge from the laser imager. Then reinsert the film cartridge into the laser imager.If the error persists, call for service. 119 21119 Film Supply: Internal Hardware Failure If the Pause symbol is on, press it to cover the film cartridge. When the Pause symbol stops flashing, remove the film cartridge from the laser imager. Then reinsert the film cartridge into the laser imager.If the error persists, call for service. 125 21125 Film Supply: Internal Hardware Failure If the Pause symbol is on, press it to cover the film cartridge. When the Pause symbol stops flashing, remove the film cartridge from the laser imager. Then reinsert the film cartridge into the laser imager.If the error persists, call for service. 139 21139 Film Supply: Unable to Identify Film Cartridge If the Pause symbol is on, press it to cover the film cartridge. When the Pause symbol stops flashing, remove the film cartridge from the laser imager. Insert a different film cartridge into the laser imager.If the error persists, call for service.145 21145 Film Supply: Unsupported Film Type The laser imager does not support the loaded film type. Install a cartridge with a supported film type.If the error persists, call for service. 146 21146 Film Supply: Unsupported Film Size The laser imager does not support the loaded film size. Install a cartridge with a supported size.If the error persists, call for service. 175 21175 Rollback Failed to Engage Cartridge If the Pause symbol is on, press it to cover the film cartridge. When the Pause symbol stops flashing, remove the film cartridge from the laser imager. Insert a different film cartridge into the laser imager.If the error persists, call for service.177 21177 Film Cartridge Failed to Close Open the film supply. Manually close the film cartridge, using the manual rollback knob, to prevent the film from fogging. See page 3-15.If the error persists, call for service.Display Screen Web Portal Web Portal Message Action
3-12 9G3886_en 2011-03-31Maintenance and Troubleshooting178 21178 Rollback Failed to Leave Home If the Pause symbol is on, press it to cover the film cartridge. When the Pause symbol stops flashing, remove the film cartridge from the laser imager. Insert a different film cartridge into the laser imager.If the error persists, call for service.624 21624 Film Supply: Film Calibration Failure Calibrate again. See “Calibrating the laser imager for the installed film” on page 2-9. If the error still displays, install a new film cartridge. If the error still displays, restart the laser imager. See page 2-4.If the error persists, call for service. 631 21631 Film Supply: Film Calibration Failure - Dmin Outside TargetThe minimum density of the film is too high. Calibration results for this film are outside the normal range. Printing will continue with these parameters.If the prints are not optimal, do the calibration procedure again (see page 2-9) or install another film cartridge. 632 21632 Film Supply: Film Calibration Failure - Dmax Outside TargetThe maximum density of the film is lower than the target density. Calibration results for this film are outside the normal range. Printing will continue with these parameters.If the prints are not optimal, do the calibration procedure again (see page 2-9) or install another film cartridge. 922 25922 RF Tag: Internal Diagnostic Failure Restart the laser imager. See page 2-4. If the error persists, call for service. 323 26323 Film Jam in Area 2 See “Film jam code 323 / Jam in Area 2” on page 3-16.324 26324 Film Jam in Area 2 See “Film jam code 324 or 325 / Jam in Area 2” on page 3-16.325 26325 Film Jam in Area 2 See “Film jam code 324 or 325 / Jam in Area 2” on page 3-16.326 26326 Film Jam in Area 2 or 3 See “Film jam code 326 / Jam in Area 2 or 3” on page 3-17.543 26543 Film Jam in Area 3 See “Film jam code 543 / Jam in Area 3” on page 3-18.544 26544 Film Jam in Area 3 See “Film jam code 544 / Jam in Area 3” on page 3-18.123 27123 Optics: Internal Hardware Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 601 27601 Optics: Calibration Failed Restart the laser imager. See page 2-4.If the error persists, call for service. 604 27604 Optics: Calibration Failed Restart the laser imager. See page 2-4.If the error persists, call for service. Display Screen Web Portal Web Portal Message Action
Maintenance and Troubleshooting2011-03-31 9G3886_en 3-13607 27607 Optics: Calibration Failed Restart the laser imager. See page 2-4.If the error persists, call for service. 611 27611 Optics: Internal Hardware Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 646 27646 Optics: Internal Hardware Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 650 27650 Optics: Internal Hardware Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 501 28501 Processor: Internal Hardware Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 509 28509 Processor Warm-up Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 510 28510 Processor: Internal Hardware Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 551 28551 Processor Heater Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 554 28554 Processor Over Temperature Restart the laser imager. See page 2-4.If the error persists, call for service. 924 29924 Densitometer: Internal Diagnostic Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 925 29925 Densitometer: Internal Diagnostic Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 931 29931 Densitometer: Internal Communications Failure Restart the laser imager. See page 2-4.If the error persists, call for service. 935 36935 Local Panel: No Communications from MCS Restart the laser imager. See page 2-4.If the error persists, call for service. Display Screen Web Portal Web Portal Message Action
3-14 9G3886_en 2011-03-31Maintenance and TroubleshootingCorrecting film jamsWhen film is jammed, the display screen indicates a jam and an error code that provides guidance on where to check for the jammed film.NOTE: These errors are also reported at the Web Portal.Film Jam AreasFilm Jam symbolCheck the code to know where to find the jammed filmJam Areas Description Interlocks DescriptionA1 Film supply I1 Film supplyA2 Film path I2 Left coverA3 Processor / densitometer I3 Top coverH210_1013HCA1A3A2I1I2I3
Maintenance and Troubleshooting2011-03-31 9G3886_en 3-15For some jams, you can remove the film by turning a knob to move the film out of the laser imager. See details in the film jam instructions.Knobs for manual film removalFilm jam code 116 / Jam in Area 1 NOTE: This error displays as code 21116 at the Web Portal. 1. If the Pause symbol is on, press it and wait until it goes off. 2. Open the film supply and remove the film cartridge from the laser imager.3. Look in Area 1 (the film supply) and remove any film. See page 3-14 for the film jam areas.4. Reinsert the film cartridge in the laser imager. H210_1013HABExit Roller KnobExposure Transport KnobFront of laser imagerManual rollback knob
3-16 9G3886_en 2011-03-31Maintenance and TroubleshootingFilm jam code 323 / Jam in Area 2 NOTE: This error displays as code 26323 at the Web Portal. 1. If the Pause symbol is on, press it and wait until it goes off. 2. Open the film supply.3. Check that the film cartridge is closed. If it is not closed, carefully close the cartridge cover.4. Remove any loose film near, in, or partially in the film cartridge.5. Close the film supply.Film jam code 324 or 325 / Jam in Area 2 NOTE: This error displays as code 26324 or 26325 at the Web Portal. 1. If the Pause symbol is on, press it and wait until it goes off. 2. Remove the left cover: a. Open the film supply.b. Remove the top cover.c. Turn the knurled knobs by hand.3. Reach into Area 2 and remove any film. See page 3-14 for the film jam areas.4. If the film is not loose, carefully turn the exposure transport knob clockwise to remove the film from the rollers. See page 3-15 for the location of the knob.5. Reinstall the covers.H210_1017ACH210_1017ACA2 ScrewsRemove the top cover to gain accessOpen the film supply to gain accessLeft cover2 Knurled knobs
Maintenance and Troubleshooting2011-03-31 9G3886_en 3-17Film jam code 326 / Jam in Area 2 or 3 NOTE: This error displays as code 26326 at the Web Portal. 1. If the Pause symbol is on, press it and wait until it goes off. 2. Remove the top cover.3. Remove the left cover: a. Open the film supply.b. Remove the top cover.c. Turn the knurled knobs by hand.4. Rotate the exit roller knob clockwise until a film exits the laser imager. See page 3-15 for the location of the knob.5. If a film does not exit: a. Reach into Area 2 and remove any film. See page 3-14 for the film jam areas.b. If the film is not loose, carefully turn the exposure transport knob clockwise to remove the film from the rollers. See page 3-15 for the location of the knob.6. Reinstall the covers.H210_1017ACH210_1017ACA2 ScrewsRemove the top cover to gain accessOpen the film supply to gain accessLeft cover2 Knurled knobs
3-18 9G3886_en 2011-03-31Maintenance and TroubleshootingFilm jam code 543 / Jam in Area 3 This error displays as code 26543 at the Web Portal. 1. If the Pause symbol is on, press it and wait until it goes off. 2. Open the top cover.3. Remove the left cover: a. Open the film supply.b. Remove the top cover.c. Turn the knurled knobs by hand.4. Rotate the exit roller handle clockwise until a film exits the laser imager. See page 3-15 for the location of the knob.5. Reinstall the covers.Film jam code 544 / Jam in Area 3 This error displays as code 26544 at the Web Portal. 1. Remove any film that is jammed in the exit tray. See page 3-14 for the film jam areas.2. If the Pause symbol is on, press it and wait until it goes off. 3. Open the top cover and remove any films. 4. Close the top cover.Display Screen is not functionalIf the display screen is not responding, use the power switch on the laser imager to turn power off, and then on. If the display screen is still non-responsive, turn the laser imager off and contact a qualified service provider. Calling for supportIf you cannot correct a condition and need help, call for support. Have the following information ready when you call:• Model number• K-number• Error code from the display screen and/or code and error message from the Web Portal
Film Technical Information2011-03-31 9G3886_en 4-14Film Technical InformationGeneral descriptionThis section describes the characteristics of Laser Imaging Film, not the operation of the laser imager. The Laser Imaging Film is a high-resolution, infrared-sensitive, photothermographic film designed specifically for the Laser Imager.Spectral sensitivity The Laser Imaging Film is infrared sensitive and has been sensitized to the infrared laser diode of the laser imagers. When handled according to instructions on the daylight-load film package, safelights are not needed. If you remove undeveloped film from the daylight-load package, you will need a darkroom setting and a green safelight. Relative Log Exposure (Example)Image quality The Laser Imaging Film delivers diagnostic-quality, continuous-tone images along with sharp alphanumerics and optimum contrast. This high-quality, silver-based film provides health care providers with the same diagnostic information they are accustomed to viewing — including the spatial resolution, contrast, and gray levels. Because it is a totally dry imaging process, there is no image quality variability due to wet chemistry.0 0.5 1 1.5 2 2.5 300.511.522.533.5
4-2 9G3886_en 2011-03-31Film Technical InformationEnvironmental impact Tests show that the Laser Imaging Film is not considered hazardous to the environment. As a result, you can develop, recycle, and dispose of film with less impact on the environment than if you were using wet-developed silver halide films.Storing and handling undeveloped filmTo achieve consistent results up to the expiration date indicated on the film package, the Laser Imaging Film must be stored in a cool, dry place (5° to 25° C, or 41° to 77° F) and protected from radiation and chemistry fumes. The film can withstand short-term temperature spikes (up to 35° C, or 95° F) for several hours during transit without any significant effect on film quality or performance. Transit temperatures above 35° C (95° F) will gradually diminish shelf life.Handling developed film Handling the Laser Imaging Film requires reasonable care. Spills, humidity, and other moisture typically have no significant effect on developed films. However, prolonged exposure to intense light or excessive heat (54.4° C or 130° F) for more than three hours may cause some gradual darkening of images. Leaving films in vehicles in hot climates for extended periods of time is not recommended.For best results, store film in sleeves when not being reviewed. The Laser Imaging Film can be left on a light box for more than 24 hours. In extreme cases in which light boxes are exceptionally hot (49° C, or 120° F), the manufacturer recommends removing them prior to eight hours of continuous exposure.Laser Imaging FilmUS Environmental Regulations ComparisonWet (Silver Halide) Film Dry FilmDeveloper Fixer Wash Film FilmProduct RegulationsOSHA MSDS Required Required Not required Not required ProvidedDOT Hazardous Hazardous No limits No limits No limitsUse permits Local Local None None NoneDisposal* RegulationsEPA Hazardous Hazardous No No NoDOT Hazardous Hazardous No No NoThere is no SUPERFUND liability with dry Laser Imaging Film.* State and local laws vary. Consult appropriate regulations or authorities prior to disposal.
Film Technical Information2011-03-31 9G3886_en 4-3Take care when using spotlight viewing for more than 30 seconds because temperatures near the light source may exceed 82.2° C (180° F). Use in slide projectors is not recommended due to the high temperatures generally found in these devices.With dry technology, a small amount of final development occurs when the film exits the laser imager and is initially exposed to ambient or view-box lighting. This is virtually undetectable and has no effect on image quality (typically 0.02 change in density). This small density increase is uniform and permanent upon full exposure of the film under normal handling conditions (room light or view box).Archiving developed filmThe Laser Imaging Film has been tested and can be archived for more than 100 years when stored at American National Standards Institute (ANSI) recommended storage conditions (25° C or 77° F). Developed films may be stored at higher temperatures; however, that may reduce the number of years the film can be stored. For example, storing films at a constant elevated temperature of 32.2° C (90°F) may reduce archive capability to 30 years.Exposing to moisture The Laser Imaging Films typically withstand humidity, spills, and other forms of water without any significant effect on image quality or film integrity. If needed, film can be cleaned with a clean, damp cloth.Dissipating odor Dry technology eliminates virtually all unpleasant odors. While some low-level odors are produced during the development process, they pose no known adverse health risks. Processing odor levels are further reduced by a non-hazardous, recyclable filter in the laser imager. This filter traps most low-level odors and prevents them from dissipating into the work environment. To help maintain optimum performance, the filter requires periodic replacement. The laser imagers require no special venting.Dissipating heat The laser imagers use controlled heat to develop the Laser Imaging Film. The heat has virtually no effect on the air temperature of the work area. The amount of heat dissipated into an area during a day is typically less than the heat generated by two to four 100-watt light bulbs.Recycling film According to the Environmental Protection Agency (EPA) standards, the Laser Imaging Film is not considered hazardous and requires no special disposal procedures. However, the film does contain silver and polyester that may be recovered by using one of several recycling processes.
2011-03-31 9G3886_en 5-15SpecificationsEquipment specificationsOperating space requirementsAllow 5 cm (2 in.) clearance around the top, sides, and back of the laser imager. This space is required to let the laser imager perform normal operator functions. For service functions, allow 15 cm (6 in.) clearance around the laser imager.Environmental requirementsTemperature • Operating: 15° to 33° C (59° to 91° F)• Storage: -40° to 55° C (-40° to 131° F)Relative humidity • Operating: 20% to 85% RH, noncondensing• Storage: 10% to 90% RH, noncondensingAltitude • 30 m (100 ft) below sea level to 3,048 m (10,000 ft) above sea levelSurface levelness • The countertop/floor must be level within 1°.Environmental effects• Acoustical Noise:– Less than 55 dB at 1.5 m during idle or standby– Less than 75 dB momentary at 1 m during normal operationUnpacked PackedHeight 47 cm (19 in.) 74 cm (29 in.)Width 61 cm (24 in.) 79 cm (31 in.)Depth 66 cm (26 in.) 85 cm (34 in.)Weight 54 kg (120 lbs) 73 kg (160 lbs)
5-2 9G3886_en 2011-03-31SpecificationsPower requirementsA power cord is provided with this equipment. All countries must use an Agency-approved power cord with a plug type suitable for the country of use. Contact a qualified dealer for help.Connect the equipment to a power source that is suitable for the voltage and current ratings shown on the rating label. The single-phase power source, with grounding, must be provided within 2.5 m (8 ft) of the laser imager.The wire must be insulation-rated for 600 V (ac). A dedicated line is recommended.Network requirementsThe laser imager receives digital images from medical imaging devices (modalities) over a 10/100Base-T or 1000Base-T Ethernet Network. Publication HistoryRevision Date Reason for ChangeA2011-03-31 First release

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