Cellphone Mate SureCall CM5000 Industrial Booster User Manual Industrial Booster User Guide

Cellphone-Mate Inc. dba SureCall Industrial Booster Industrial Booster User Guide

Contents

Industrial Booster User Guide

Force5 Industrial5-Band Cellular Booster for Commercial Oces, Institutions and Housing Complexes.User GuideThis is NOT a CONSUMER device. It is designated for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or express consent of an FCC Licensee to operate this device. Unauthorized use may result in signicant forfeiture penalties, including penalties in excess of $100,000 for each continuing violation.WARNING
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com CHAPTER 1: Introduction 1 1.1 - Package Contents 3 1.2-Features&Benets31.3 - Additional Items Needed 3 1.4 - How It Works 4CHAPTER 2: Safety 4 2.1 - Safety Warnings 4 CHAPTER 3: Planning 6 3.1 - Overview 6 3.2 - Exterior Antenna 7 3.3 - Interior Antennas 8 3.4 - Antenna Separation 9 3.5 - Calculating Signal Strength 11 3.6 - Booster Location 13 3.7 - Accessories 13 3.8 - Need Help? 13CHAPTER 4: Installation 14 4.1 - Selecting the Locations 14 4.2 - Soft Installation 14 4.3 - Exterior Antenna 14 4.4 - Internal Antennas 16 4.5 - Mounting the Booster 17 CHAPTER 5: Conguration & Testing 18 5.1 - DIP Switches and Lights 18  5.2-InitialConguration19 5.3 - Powering on the Booster 19 5.4 - Testing 20 5.5 - Adjusting the Booster 20 5.6 - Automatic Shutdown 21 CHAPTER 6: Warranty 23 6.1 - Warranty Periods 23 6.2 - Warranty Information 23 6.3 - Contact Information 232
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 3IntroductionIntroducing SureCall’s Force5, Industrial booster Please read this entire manual before proceeding. with the installation. This manual applies to the Force5 Industrial model1.1 - Package ContentsYour booster box contains the following items: • Force5 Booster.• Mounting kit (not shown).• DC power supply (not shown).• Wall anchors (not shown).1.2 - Features & BenetsThe Force5 Industrial booster oers the following featuresand benets:• Powerful in-building booster with 31dB of adjustable gain level.• Extends cellular signals in areas with poor coverage due to geographical location and/or building design. • Suitable for large areas up to approximately 80,000 square feet depending on outside signal strength and carrier frequency.• Power control maintains maximum output power at 3 watts EIRP.• Automatic oscillation detection and protection system powers down the booster to prevent harmful radio interference.1.3 - Additional Items NeededThe Force5 booster requires the following additonal components for a complete installation: • External antenna (such as the SC-288W omni by SureCall).• Lightning protector (CMLP).• Cable splitter if installing multiple antennas.• Sucient SC-400 ultra low loss interior/exterior cable of 50 ohm.• Multiple antennas (such as the SC-222W, SC-223, or SC-224 omnidirec-tional domes and/or SC-248W at panel by SureCall).• Grounded surge suppressor for DC power supply.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com41.4 - How It WorksThe Force5 booster amplies cellular signals from the nearest tower to phones in a building and from those phones back to the tower to compensate for weak reception caused by distance, topography, building structure, and/or other reasons. The booster receives the signal from an outside antenna, amplies that signal, and then rebroadcasts it via the interior antenna(s) where it is picked up by cellular phones, modems, and data cards. The interior antennas also pick up signals from cellular devices and pass them to the booster. The booster amplies these signals and passes them to the exterior antenna for rebroadcast back to the tower.CHAPTER 2: SafetyThis chapter contains important safety information designed to prevent personal injury, equipment malfunction, and/or radio interference. You are responsible for ensuring a safe installation.2.1 - Safety Warnings• You are responsible for knowing and following all applicable codes and regulations and for obtaining all required permits and inspections.• Follow all safety precautions contained in this Installation Manual.• The installation process may require working in high locations such as roofs and/or ladders. Follow ap-plicable safety regulations and best practices to avoid falling. Take care not to drop objects o any high area. Cordon o ground areas directly below roof or ladder work when possible.• Always use appropriate personal protective equipment such as goggles, gloves, hard hat, etc. as needed and as required.SafetyWARNING: FAILURE TO EXERCISE CAUTION WHEN WORKING IN HIGH AREAS COULD CAUSE A FALL AND PERSONAL INJURY.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 5• Some components may be heavy and/or bulky. Always use proper lifting and carrying techniques when handling components, especially when working on a ladder, roof, or other area with a fall hazard.• The exterior antenna must not be co-located or operating in conjunction with any other antenna.• Always use a properly installed SureCall lightning protector between the exterior antenna and the booster.• Always power o the booster before working on the roof of the building or anywhere in close proximity to the external antenna.• Allow at least 24 inches (60cm) of separation between interior antennas and humans or animals.• Allow at least 24 inches (60cm) of separation between exterior antennas and all persons.• Comply with all antenna separation requirements to prevent signal oscillation.CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO INTERFERENCE WITH CELLULAR TOWERS AND RESULT IN CIVIL AND/OR CRIMINAL PENALTIES.CAUTION: FAILURE TO PROPERLY INSTALL A LIGHTNING PROTECTOR CAN RESULT IN DAM-AGE TO THE BOOSTER, ANTENNAS, AND WIRING.Safety
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com6CHAPTER 3: Planning3.1 - OverviewThe general booster installation process follows these steps:1. Decide where to mount the exterior antenna. This will generally be on the wall or roof of the building in the location with the strongest signal. You will need to decide whether to use an omnidirectional antenna mounted vertically or a directional Yagi antenna pointed directly at the cellular tower (line of sight). You must also consider attaching a grounded lightning protector between the exterior antenna and the booster.2. Decide where to mount the interior antenna(s), being sure to take separation requirements into account. In general, long narrow spaces will benet most from directional at-panel antennas while more square spaces will benet more from omnidirectional dome antennas.3. Decide where to mount the booster. This should be in a secure indoor location near a grounded power source.4. Decide where to route the cables between the exterior antenna and the booster and between the booster and interior antennas.5. Install the antennas as described in their respective Installation Manuals.6. Route the cables to the booster location.7. Install the booster as described in this manual.8. Power on the booster and perform the conguration and testing as described in this manual.Planning
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 7Planning3.2 - Exterior AntennaYou may use either an omnidirectional antenna such as the SC-288W (at area with no obstructions)or a directional Yagi antenna such as the SC-230W (to point directly at the tower). The omnidirectional antenna receives and transmits signals over a horizontal 360-degree circle while the Yagi antenna receives and transmits signals over a focused area and must be aimed directly (line of sight) toward the cellular tower that provides the best signal to the building.The exterior antenna and mast (if any) must bemounted in a location that meets all of the following criteria:• Best signal strength.• Not colocated with other antennas or used in conjunction with other antennas.• Away from all power lines.• 6’ from lightning rod antennas.• 24” from all persons.These distances are general guidelines only; refer to the applicable building and electrical codes in your area to determine local requirements.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com8Planning3.3 - Interior AntennasYou may use any combination of omnidirectional (dome) and/or directional (at panel) interior anten-nas needed to obtain optimal signal strength throughout the building or installation area. Dome antennas such as the SC-222W, SC-223 and SC-224 provide 360-degree hemispherical coverage suitable for mostly square areas while at panel antennas such as the SC-248W provide a focused zone of coverage suitable for long narrow areas. The following example uses two dome antennas and one panel antenna to provide full coverage (exterior Yagi antenna also shown):Keep in mind that oor structures in multistory buildings can cause signicant signal loss, which means that you may need to install interior antennas on more than one oor. Here is an example of a multistory installation:
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 9Note: Vertical separation is more important than horizontal separation. If you are unable to obtain the required separation horizontally, try raising the exterior antenna. You may also try reducing the booster gain as described in Chapter 5 of this manual.Planning3.4 - Antenna SeparationProper antenna separation is essential in order to prevent signal oscillation (feedback) that caninterfere with the cellular tower. Separation is measured in a straight line from the exterior antenna to the closest interior antenna. The closest allowable distance depends on a number of factors such as booster gain level, building material, etc. Recommended separation distances are:Note: You may or may not need antennas on every oor of a multistory building depending on factors such as building material, booster gain, etc.40dB 5-6’45dB 15-20’50dB 50’55dB 60’65dB 75-80’70dB 100’75dB 100’-120’80dB 120’-180’Amplier gain Min. separation (ad)
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com10PlanningThe easiest way to calculate the straight-line separation between antennas is to break it down into three simple measurements and then use some basic geometry to nd the distance, as follows:1. Measure the distances ab, bc, and cd as shown in the diagram on the next page.- Distance from the nearest interior antenna (Point a) to the wall underneath the exterior antenna (Point b). This is distance ab.- Distance from Point b to directly underneath the exterior antenna. This is Point (c). This is distance bc. - Distance from Point c to the exterior antenna (Point d). This is distance cd.2. Multiply ab times ab to obtain ab2.3. Multiply bc times bc to obtain bc2.4. Multiply cd times cd to obtain cd2.5. Add ab2+bc2 to obtain ac2.6. Add ac2+cd2 to obtain ad2.7. The straight-line distance ad is the square root (√) key. of the result obtained in Step 6. Note: Most calculators have a square root key.Example:• Distance ab=40 feet; ab2 = 40x40=1600. • Distance bc=10 feet; bc2 = 10x10=100.• Distance cd=20 feet; cd2 = 20x20=400. ac2 = 1600+100=1700• ad2 = 1700+400=2100• ad = 45.83’Here, the straight-line distance ad is just under 46 feet, which is compatible with 50dB booster gain as indicated in the previous table.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 11PlanningSeparate interior antennas based on the calculations shown in Section 3.5. You may mix and match dome and directional antennas as needed to obtain proper coverage throughout the building or area where you need to boost the signal. If you are using a Yagi exterior antenna, you should normally aim it away from all interior antennas regardless of separation to prevent oscillation.3.5 Calculating Signal StrengthYou can calculate the number of antennas you will need using the following parameters (in dB):• Outside signal level (OSL): This is the signal strength at the exterior antenna location and will always be a negative number that will usually fall between -50 and -100dBm. Calls will drop at levels of about -100dB and lower. A system installed in an area where the signal is -85 or worse will require some detailed engineering to achieve an acceptable solution.• Outside antenna gain (OAG): This is the signal boost provided by the exterior antenna and isalways a positive number with SureCall antennas.CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO INTERFERENCE WITH CELLULAR TOWERS AND RE-SULT IN CIVIL AND/OR CRIMINAL PENALTIES.SC-288W omni +3 OAG Gain
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com12Planning• Inside antenna gain (IAG): This is the signal boost provided by an interior antenna and is always a positive number with SureCall antennas.• Cable loss (CL): This is the signal loss caused by the cable and is always a negative number.• Splitter loss (SL): This is the signal loss caused by a splitter (used if you are installing multiple antennas). • Booster gain (AG): Number of decibels of amplication provided by the booster (rated gain less any attenuation, as described in Chapter 5 of this manual). This is always a positive number.The signal strength S at an interior antenna equals OSL+OAG+IAG+CL+SL+AG. To calculate the approximate coverage distance of each antenna:1. Calculate the signal strength S for the rst interior antenna using the preceding formula.2. Find the signal strength S for the antenna along the bottom of the graph on the following page.3. Move straight up the signal strength line to the PCS and cellular curves. 4. Read the approximate coverage radius on the left.2-way -3 3-way -5 4-way -6 SL LossSC-222W omni dome +3 CM2448W direction panel +7 OAG Gain20’ SC- 400/SC-240 -1/-2 30’ SC-400/SC-240 -2/-4 50’ SC-400/SC-240 -3/-6 100’ SC-400/SC-240 -4/-8 CL Loss
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 13Planning3.6 - Booster LocationSelect an indoor location for the booster that meets the following criteria: • Wall or ceiling mounts are acceptable.• Near a properly grounded 110VAC outlet.• Not in a tightly enclosed or overly hot space.• All power and warning lights easily visible.• Least amount of cable to connect all antennas.3.7 - AccessoriesThe nal step in the planning process is to make sure you have all of the necessary accessories to complete the installation. You will need all of the items listed in Chapter 1 of this manual plus some or all of the following:• Cable clips: Use these to secure the cables to interior and exterior walls/ceilings.• Appropriately rated sealant/caulking: Use this to waterproof the opening where the cable from theexterior antenna enters the building, if needed.• Hand and/or power tools: As needed to complete the installation.• Personal Equipment (PPE): Use all PPE required by local codes and/or best practices to help ensure personal safety during installation.Note: You may need to obtain a permit from your local building department to install the booster and antennas. Check your local building and/or electrical codes. 3.8 - Need Help?If you need help planning your installation, please contact a qualied installer, the reseller from whom you purchased the booster, or SureCall.CAUTION: YOU ARE RESPONSIBLE FOR ENSURING THAT THE INSTALLATION MEETS ALL APPLICABLE CODES.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com14InstallationChapter 4. InstallationThis chapter describes how to install the booster and antennas for best results.4.1 - Selecting the LocationsSelect the locations for the exterior antenna, interior antenna(s), booster, cables, and accessories as described in the previous chapter.4.2 - Soft InstallationPerform a “soft” installation of all components to test signal coverage and oscillation before making the installation permanent. Avoid making holes or other permanent xtures during this initial phase. Please refer to Chapter 5 of this manual for conguration and testing instructions. Proceed with the nal installation once conguration and testing are complete.4.3 - Exterior AntennaMount the exterior antenna in the location you selected during the planning process. Be sure to follow all of the instructions included with the antenna to ensure a safe installation. Remember:• An omnidirectional antenna (SC-288W, etc.) must be mounted vertically.• A Yagi antenna (such as the SC-230W) must be mounted horizontally and be aimed at the desired cellular tower (line of sight).CAUTION: FAILURE TO PROPERLY PLAN THE BOOST-ER INSTALLATION CAN CAUSE SIGNAL OSCILLATION AND/OR OTHER EQUIPMENT MALFUNCTION.CAUTION: MOUNT THE EXTERIOR ANTENNA ON A FIXED STRUCTURE.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 15InstallationWARNING: FAILURE TO EXERCISE CAUTION WHEN WORKING IN HIGH AREAS COULD CAUSE A FALL AND PERSONAL INJURY.CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD ANY INTERIOR ANTENNA.1. Mount the antenna.2. Connect a length of SC-400 cable to the antenna and tighten until hand-tight.3. Run the cable along the planned route.4. Install a properly grounded CMLP lightning protector.5. Seal any holes you make in the outside of the building with appropriate caulking or sealant.WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com16 CAUTION: VERIFY THAT ALL INTERIOR ANTENNAS MEET THE SEPARATION REQUIREMENTSDESCRIBED IN THE PREVIOUS CHAPTER AND THAT NO ANTENNA IS AIMED TOWARD THE EXTERIOR ANTENNA.CAUTION: DO NOT CONNECT AN INTERIOR ANTEN-NA TO THE SPLITTER INPUT.4.4 - Internal AntennasMount the interior antenna(s) in the location(s) you selected during the planning process. Be sure to follow the instructions included with the antenna(s) for a safe installation. Remember:• Dome antennas (SC-222W, SC-223, etc.) should be mounted in the ceiling as close to the center of the desired coverage area as possible with the domed side pointing down.• Flat panel antennas (SC-248W) should be wall-mounted as close as possible to center of the wall at one end of long narrow space.1. Mount the antenna. 2. Connect a length of SC-400 or SC-240 cable to the antenna and tighten until hand-tight. 3. If you are installing multiple antennas, run the cable to the splitter location and connect the cable to one of the outputs on the splitter.4. Connect another length of SC-400 or SC-240 cable to the input side of the splitter (if used) and run this cable to the booster location.5. It is important to keep the cable runs equal or use taps to ensure a harmonious install.Installation
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 174.5 - Mounting the BoosterMount the booster as follows:1. Verify that the selected location meets all of the criteria described in the previous chapter. 2. Attach the included mounting kit to the booster using the screws provided. Tighten the screws by hand with a screwdriver until tight plus 1/4 to 1/2 turn. Do not over-tighten.3. Mount 24” x 24”, 3⁄4” thick sheet of plywood on top of sheetrock into wall studs where the booster is to be situated. Plywood should be ush against wall. Once mounted, screw the booster to the plywood sheet. The top side of the booster with the lights and DIP switches should be facing away from the wall and be plainly visible standing near the booster.4. Connect the exterior antenna cable to the Outside Antenna port on the booster.5. Connect the interior antenna cable to the Inside Antenna port on the booster.6. Verify that all cable connections are tight and that the exterior and interior antennas are connected to the proper jacks.CAUTION: DO NOT POWER ON THE BOOSTER UNTIL INSTRUCTED TO DO SO.CAUTION: NEVER POWER ON THE BOOSTER WHEN ANY ANTENNAS ARE DISCONNECTED AS THISCOULD DAMAGE THE BOOSTER.Installation
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com18CHAPTER 5: Conguration & TestingThe Force5 has nine dipswitches. Below is an image of the dipswitches and the frequency bands they utilize for attenuation. Next to the image is ageneral attenuation guide.DIP Switches1) AWS-UL (2100 Mhz) Dip switches control AWS uplink (switch 1-5)2) AWS-DL (2100 Mhz) Dip switches control AWS downlink (switch 1-5)3) PCS-UL (1900 Mhz) Dip switches control PCS uplink (switch 1-5)4) PCS-DL (1900 Mhz) Dip switches control PCS downlink (switch 1-5)5) LTE707-UL (707 Mhz) Dip switches control LTE uplink (switch 1-5)6) LTE-DL (707 Mhz) Dip switches control LTE downlink (switch 1-5)7) LTE781-UL (781 Mhz) Dip switches control LTE uplink (switch 1-5)8) CELLULAR-UL (800 Mhz) Dip switches control Celluar uplink (switch 1-5) 9) CELLULAR-DL (800 Mhz) Dip switches control Celluar downlink (switch 1-5)Switch 1 (1dB) + Switch 2 (2dB) = 3dB attenuationSwitch 1 (1dB) + Switch 2 (2dB) + Switch 3 (4dB) = 7dB attenuationSwitch 1 (1dB) + Switch 2 (2dB) + Switch 3 (4dB) + Switch 4 (8dB) = 15dB attenuationSwitch 1 (1dB) + Switch 2 (2dB) + Switch 3 (4dB) + Switch 4 (8dB) + Switch 5 (16dB) = 31dB attenuationSwitch 1 Switch 2 Switch 3 Switch 4 Switch 5 1dB 2dB 4dB 8dB 16dBConguration and Testing
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 19Each bank of DIP switches contain ve switches.• Turning a switch OFF increases booster gain for the selected channel.• Turning that switch ON decreases booster gain for the selected channel.From left to right, the DIP switches in each bank provide 1, 2, 4, 8, and 16 dB of attenuation (reduced amplication). These switches are cumulative, meaning that the total amount of attenuation for a channel is equal to the combined dB of all ON DIP switches in the corresponding bank. For example:• Turning all switches OFF = 0dB attenuation (booster is at full gain).• Turning ON Switch #1 in a bank = 1dB attenuation (booster maximum gain is reduced by 1dB).• Turning ON Switches #1, 3, and 5 in a bank = 1+4+16dB attenuation = 21dB attenuation.For example, in an 80dB booster, this means the selected channel would be reduced to 59dB (80db -21db).• Turning ON all switches in a bank = 1+2+4+8+16dB attenuation = 31dB attenuationFor example, in an 80 dB booster, that means that the selected channel would be reduced to 49dB (80dB-31dB).When the booster is powered on:• The green Power light (5) should illuminate.• If any of the bands are oscillating, the corresponding Band lights (6, 7, 8 , 9, 10) will ash red and that band will ash red and that band will shut down.Note: When the booster is turned on, the Band lights will ash red and yellow for approximately 10 seconds.Conguration and Testing
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com5.2 - Initial CongurationBy default, your booster ships with all DIP switches turned OFF to provide maximum gain in all channels. This should always be your starting point whenever installing or reinstalling the booster.5.3 - Powering on the BoosterTo power on the booster:1. Make sure that exterior and interior antenna cables are rmly connected to the proper ports on the booster.2. Plug a surge suppressor into a grounded 110VAC wall outlet.3. Plug the AC end of the power adapter that came with the booster into the surge suppressor.4. Plug the DC end of the power adapter into the Power port on the booster.5. Verify that the green Power light is illuminated.5.4 – TestingOnce the booster is powered on and no Warning lights are illuminated, walk around the entire area to test the voice and/or data signal. Rene the antenna locations and/or gain levels as needed, and then complete the permanent installation once the system is working as desired.5.5 - Adjusting the BoosterKeep the following points in mind when adjusting the booster:• Full power is not always your best option. Your goal is to obtain a usable cellular signal in as many areas of the building as possible. A successful installation means that you can make calls without dropping and/or have a reliable data connection.5. Verify that the green Power light is illuminated.CAUTION: ONLY USE THE POWER SUPPLY INCLUDED WITH THE BOOSTER. USE OF ANOTHER POWER SUPPLY COULD DAMAGE THE BOOSTER AND/OR POWER SUPPLY.CAUTION: DO NOT PROCEED BEYOND THIS POINT UNTIL THE BOOSTER IS POWERED ON AND NO RED WARNING LIGHTS ARE ILLUMINATED.Conguration and Testing
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 21• Do not expect to see 5 bars of reception everywhere in the building as this is practically impos-sible. Also, signal strength in dB can vary signicantly without necessarily aecting the number of bars displayed because dierent phone and data card manufacturers handle bars slightly dierently.• A good rule of thumb is that increasing gain by 6dB doubles the coverage distance of the interior antennas. Start at the lowest gain setting and increase gain gradually as needed.• If one or more red Warning lights comes on, that indicates that there’s oscillation in that band and the band will immediately shut down. If the dB gain is not adjusted, the Warning light will continue ashing. The booster will power down and will then wake every 30 seconds for the next 15 minutes to see if the problem has been resolved. If the problem has not been resolved after 15 minutes, the booster will shut o and will need to be unplugged and plugged back in again to reset.• You may see oscillation in the 800MHz band and/or the 1900MHz band (see Section 5.6).• If you can’t get the system to work properly, you may need to install an additional interior antenna and/or a dierent type of interior antenna and/or relocate interior antennas.Note: In general, the uplink and downlink DIP switches should be set identically but this is not always the case.5.6 - Automatic ShutdownIf equipped, the Force5 booster includes an automatic shutdown feature that works in the following sequence:1. When oscillation is detected in the uplink and/or downlink, the appropriate Warning light(s) will begin ashing red and the Power light (light 5 in the diagram on Page 19) remain green.2. If oscillation occurs on any other band, lights 6 and/or 7, 8, 9, and 10 will blink as appropriate.3. If the electrical current powering the booster is too weak or too strong, lights 6 and/or 7, 8, 9, and 10 will blink yellow.4. If the problem is not resolved, the aected side will shut down for 30 seconds.5. The booster will wake back up. When this occurs, the power light will be green. If oscillation resumes, the lights will ash as previously described. These 30-second cycles will continue for 15 minutes or until the problem is resolved.Conguration and Testing
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com226. If the problem is not resolved within 15 minutes, the booster will shut down (all lights o except the Power light, which is green) and must be reset by unplugging it from the power supply and plugging it back in.To resolve oscillation, increase the antenna separation (Section 3.4) and/or the attenuation (Section 5.1).7. Each band on the booster works independently from other bands. Therefore, Band lights will react accordingly.CHAPTER 6: WarrantyThis chapter contains the warranty information for your SureCall product and also contains information on how to contact the company.6.1 - Warranty PeriodsYour warranty includes the following periods:• Three-Year Product Warranty: SureCall products are covered under a three-year product warranty from the date of purchase. This protects the customer from any defects or problems the product may have that are solely the fault of SureCall. Incorrect installation or misuse will void this warranty. Upon the return of a defective product, SureCall will issue the customer a working replacement. All returned packages should contain all products distributed.• Five-Year Extended Product Warranty: A ve year warranty is available for purchase on any products sold by SureCall. A ve-year warranty must be obtained at the time of purchase. This warranty adds an additional two years to the three year warranty we provide. All regulations still apply. Insert Warranty information from previous User’s Guide.6.3 - Contact InformationYou may consult a SureCall customer service agent directly by contacting us as follows:• Our online support center is at www.surecall.com/HelpDeskService.aspx If needed, you can create an online support ticket. This is the fastest and best way to get support for your product.• Call us at (888)365-6283.Warranty
Three-Year Product WarrantySureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated on 2/20/2013 and going into eect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container. Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workman-ship, and will perform in full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products. As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specications or which are not defective or not covered by this warranty. Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the performance requirements that were published in the product specication literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 23Warranty
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.comLimitations of Warranty, Damages and Liability:EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRE-SENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Associa-tion, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided hereinareheldtobeinvalidorunenforceableunderapplicablelaw,thensuchprovisionshallbeineectiveandexcludedtotheextentofsuchinvalidityorunenforceabilitywithoutaectinginanywaytheremainingprovisionshereof.WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.48346 Milmont DriveFremont, California 94538USA888.365.6283Fax: 510.996.7250www.surecall.comSureCallhasmadeagoodfaitheorttoensuretheaccuracyoftheinformationinthisdocumentanddisclaimstheimpliedwarrantiesofmerchantabilityandtnessforaparticularpurposeandmakesnoexpresswarranties,exceptasmaybestatedinitswrittenagreementwithand for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors.Theinformationandspecicationsinthisdocumentaresubjecttochangewithoutnotice.©2014.AllRightsReserved.All trademarks and registered trademarks are the property of their respective owners.24Warranty

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