Cellphone Mate SureCall DUAL-85UNDER Industrial Booster User Manual Industrial Booster User Guide

Cellphone-Mate Inc. dba SureCall Industrial Booster Industrial Booster User Guide

Contents

Industrial Booster User Guide

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CM2020 Industrial
Dual-Band Cellular Booster for Commercial
Offices, Institutions and Housing Complexes.
User Guide
WARNING
This is NOT a CONSUMER device. It is designated for installation
by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST
have an FCC LICENSE or express consent of an FCC Licensee to
operate this device. Unauthorized use may result in significant
forfeiture penalties, including penalties in excess of $100,000
for each continuing violation.
 HAPTER 1: Introduction 1
	
1.1 - Package Contents
1.2 - Features & Benefits                                                                           3
1.3 - Additional Items Needed
1.4 - How It Works
CHAPTER 2: Safety
2.1 - Safety Warnings
4-5
CHAPTER 3: Planning
3.1 - Overview
3.2 - Exterior Antenna
3.3 - Interior Antennas
3.4 - Antenna Separation
9-11
3.5 - Calculating Signal Strength
11-12
3.6 - Booster Location
13
3.7 - Accessories
13
3.8 - Need Help?
14
CHAPTER 4: Installation
14
4.1 - Selecting the Locations
14
4.2 - Soft Installation
14-15
4.3 - Exterior Antenna
16
4.4 - Internal Antennas
17
4.5 - Mounting the Booster
18
CHAPTER 5: Configuration & Testing
18
5.1 - DIP Switches and Lights
19
5.2 - Initial Configuration                                                                     19-20        
5.3 - Powering on the Booster
21
5.4 - Testing
21
5.5 - Adjusting the Booster
21
5.6 - Automatic Shutdown
22
CHAPTER 6: Warranty
22
6.1 - Warranty Periods
22-24
6.2 - Warranty Information
24
6.3 - Contact Information
24
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Introduction
Introducing SureCall’s CM2020, Industrial booster Please read this entire manual before
proceeding. with the installation. This manual applies to the CM2020 Industrial model.
1.1 - Package Contents
Your booster box contains the following items:
• CM2020 Booster.
• Mounting kit (not shown).
• DC power supply (not shown).
• Wall anchors (not shown).
1.2 - Features & Benefits
The CM2020 Industrial booster offers the following features
and benefits:
• Powerful in-building booster with 31dB of adjustable gain level.
• Extends cellular signals in areas with poor coverage due to geographical and/
or building design.
• Suitable for large areas up to approximately 80,000 square feet depending on
outside signal strength and carrier frequency.
• Power control maintains maximum output power at 3 watts EIRP.
• Automatic oscillation detection and protection system powers down the
booster to prevent harmful radio interference (if equipped).
1.3 - A
 dditional Items Needed
The CM2020 booster requires the following components for a complete
installation:
• External antenna (such as the SC-100L or SC-288W omni or SC-230D Yagi
by SureCall).
• Lightning protector (CMLP).
• Cable splitter if installing multiple antennas (up to six in a typical installation).
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Safety
• Sufficient SC-400 ultra low loss interior/exterior cable (for boosters above 55dB).
• Sufficient SC-240 ultra low loss interior/exterior cable (for boosters 55dB and
below).
• Up to 6 internal antennas (such as the SC-222W, SC-223, or SC-224 omnidirectional domes and/orSC-248W flat panel by SureCall).
• Grounded surge suppressor for DC power
1.4 - How It Works
The CM2020 booster amplifies cellular signals from the nearest tower to phones in
a building and from those phones back to the tower to compensate
for weak reception caused by distance, topography, building structure, and/or other
reasons.The booster receives the signal from an outside antenna, amplifies that signal, and then rebroadcasts it via the interior antenna(s) where it is picked up by cellular phones, modems, and data cards. The interior antennas also pick up signals
from cellular devices and pass them to the booster. The booster amplifies these
signals and passes them to the exterior antenna for rebroadcast back to the tower.
CHAPTER 2: Safety
This chapter contains important safety information designed to prevent personal injury, equipment malfunction, and/or radio interference. You are responsible for ensuring a safe installation.
2.1 - Safety Warnings
• You are responsible for knowing and following all applicable codes and regulations and for obtaining all
required permits and inspections.
• Follow all safety precautions contained in this Installation Manual.
• The installation process may require working in high locations such as roofs and/or ladders. Follow applicable safety regulations and best practices to avoid falling. Take care not to drop objects off any high area.
Cordon off ground areas directly below roof or ladder work when possible.
• Always use appropriate personal protective equipment such as goggles, gloves, hard hat, etc. as needed
and as required.
WARNING: FAILURE TO EXERCISE CAUTION WHEN
WORKING IN HIGH AREAS COULD CAUSE A FALL
AND PERSONAL INJURY.
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Safety
Some components may be heavy and/or bulky. Always use proper lifting and carrying
techniques when handling components, especially when working on a ladder, roof, or other
area with a fall hazard.
• The exterior antenna must not be co-located or operating in conjunction with any other
antenna.
• Always use a properly installed SureCall lightning protector between the exterior antenna
and the booster.
CAUTION: FAILURE TO PROPERLY INSTALL A
LIGHTNING PROTECTOR CAN RESULT IN
DAMAGE TO THE BOOSTER, ANTENNAS, AND
WIRING.
• Always power off the booster before working on the roof of the building or anywhere in
close proximity to the external antenna.
• Allow at least 24 inches (60cm) of separation between interior antennas and humans or
animals.
• Allow at least 24 inches (60cm) of separation between exterior antennas and all persons.
• Comply with all antenna separation requirements to prevent signal oscillation.
CAUTION: SIGNAL OSCILLATION CAN CAUSE
RADIO INTERFERENCE WITH CELLULAR
TOWERS AND RESULT IN CIVIL AND/OR
CRIMINAL PENALTIES.
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Planning
CHAPTER 3: Planning
3.1 - Overview
The general booster installation process follows these steps:
1. Decide where to mount the exterior antenna. This will generally be on the wall or roof of the building in
the location with the strongest signal. You will need to decide whether to use an omnidirectional antenna
mounted vertically or a directional Yagi antenna pointed directly at the cellular tower (line of sight). You
must also consider attaching a grounded lightning protector between the exterior antenna and the booster.
2. Decide where to mount the interior antenna(s), being sure to take separation requirements into account.
In general, long narrow spaces will benefit most from directional flat-panel antennas while more square
spaces will benefit more from omnidirectional dome antennas.
3. Decide where to mount the booster. This should be in a secure indoor location near a grounded power
source.
4. Decide where to route the cables between the exterior antenna and the booster and between the
booster and interior antennas.
5. Install the antennas as described in their respective Installation Manuals.
6. Route the cables to the booster location.
7. Install the booster as described in this manual.
8. Power on the booster and perform the configuration and testing as described in this manual.
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Planning
3.2 - Exterior Antenna
You may use either an omnidirectional antenna such as the SC-100-L (flat area with no obstructions)
or a directional Yagi antenna such as the SC-230W (to point directly at the tower). The omnidirectional
antenna receives and transmits signals over a horizontal 360-degree circle while the Yagi antenna
receives and transmits signals over a focused area and must be aimed directly (line of sight) toward the
cellular tower that provides the best signal to the building.
The exterior antenna and mast (if any) must be mounted in a location that meets all of the following
criteria:
• Best signal strength.
• Not colocated with other antennas or used in conjunction with other antennas.
• Away from all power lines.
• 6’ from lightning rod antennas.
• 24” from all persons.
These distances are general guidelines only; refer to the applicable building and electrical codes in your
area to determine local requirements.
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planning
3.3 - Interior Antennas
You may use any combination of omnidirectional (dome) and/or directional (flat panel) interior
antennas needed to obtain optimal signal strength throughout the building or installation area. Dome
antennas such as the SC-222W, SC-223 and SC-224 provide 360-degree hemispherical coverage
suitable for mostly square areas while flat panel antennas such as the SC-248W provide a focused
zone of coverage suitable for long narrow areas. The following example uses two dome antennas and
one panel antenna to provide full
coverage (exterior Yagi antenna also shown):
Keep in mind that floor structures in multistorybuildings can cause significant signal loss, which
means that you may need to install interior antennas on more than one floor. Here is an example of
a multistory installation:
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planning
Note: You may or may not need antennas on every floor of a multistory building depending on factors such as building material, booster gain, etc.
3.4 - Antenna Separation
Proper antenna separation is essential in order to prevent signal oscillation (feedback) that can
interfere with the cellular tower. Separation is measured in a straight line from the exterior antenna to
the closest interior antenna. The closest allowable distance depends on a number of factors such as
booster gain level, building material, etc. Recommended separation distances are:
Amplifier gain
40dB
45dB
50dB
55dB
65dB
70dB
75dB
80dB
Min. separation (ad)
5-6’
15-20’
50’
60’
75-80’
100’
100’-120’
120’-180’
Note: Vertical separation is more important than horizontal separation. If you are unable to obtain
the required separation horizontally, try raising the exterior antenna. You may also try reducing the
booster gain as described in Chapter 5 of this manual.
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planning
The easiest way to calculate the straight-line separation between antennas is to break it down into
three simple measurements and then use some basic geometry to find the distance, as follows:
1. Measure the distances ab, bc, and cd as shown in the diagram on the next page.
- Distance from the nearest interior antenna (Point a) to the wall underneath the exterior antenna
(Point b). This is distance ab.
- Distance from Point b to directly underneath the exterior antenna. This is Point (c). This is distance
bc.
- Distance from Point c to the exterior antenna (Point d). This is distance cd.
2. Multiply ab times ab to obtain ab2.
3. Multiply bc times bc to obtain bc2.
4. Multiply cd times cd to obtain cd2.
5. Add ab2+bc2 to obtain ac2.
6. Add ac2+cd2 to obtain ad2.
7. The straight-line distance ad is the square root (√) key. of the result obtained in Step 6. Example:
• Distance ab=40 feet; ab2 = 40x40=1600.
• Distance bc=10 feet; bc2 = 10x10=100.
• Distance cd=20 feet; cd2 = 20x20=400.
• ac2 = 1600+100=1700
• ad2 = 1700+400=2100
• ad = 45.83’
Here, the straight-line distance ad is just under 46 feet, which is compatible with 50dB booster gain
as indicated in the previous table.
10
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Planning
Separate interior antennas based on the calculations shown in Section 3.5. You may mix and match
dome and directional antennas as needed to obtain proper coverage throughout the building or area
where you need to boost the signal. If you are using a Yagi exterior antenna, you should normally
aim it away from all interior antennas regardless of separation to prevent oscillation.
CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO
INTERFERENCE WITH CELLULAR TOWERS AND
RESULT IN CIVIL AND/OR CRIMINAL PENALTIES.
3.5 - Calculating Signal Strength
You can calculate the number of antennas you will need using the following parameters (in dB):
• Outside signal level (OSL): This is the signal strength at the exterior antenna location and will
always be a negative number that will usually fall between -50 and -100dBm. Calls will
drop at levels of about -100dB and lower.
• Outside antenna gain (OAG): This the signal boost provided by the exterior antenna and is
always a positive number with SureCall antennas.
OAG
SC-100S omni
SC-100L omni
SC-288 omni
SC-230D Yagi
Cellular
PCS
+5
+9
+3
+10
+5
+9
+3
+11
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Planning
• Inside antenna gain (IAG): This is the signal boost provided by an interior antenna and is always a positive
number with SureCall antennas.
SC-222W omni dome
SC-223 omni dome
SC-248 Directional panel
+3
+3
+7
+3
+3
+10
• Cable loss (CL): This is the signal loss caused by the cable and is always a negative number.
IAG Cellular PCSCS
20’ SC- 400/SC-240
30’ SC-400/SC-240
50’ SC-400/SC-240
100’ SC-400/SC-240
-1/-2
-2/-4
-3/-6
-4/-8
-2/-4
-3/-6
-4/-8
-7/-14
• Splitter loss (SL): This is the signal loss caused by a splitter (used if you are installing multiple antennas).
SL
Cellular
2-way
3-way
4-way
-3
-5
-6
PCS
-3
-5
-6
• Booster gain (AG): Number of decibels of amplification provided by the booster (rated gain less any
attenuation, as described in Chapter 5 of this manual). This is always a positive number.
The signal strength S at an interior antenna equals OSL+OAG+IAG+CL+SL+AG. To calculate the
approximate coverage distance of each antenna:
1. Calculate the signal strength S for the first interior antenna using the preceding formula.
2. Find the signal strength S for the antenna along the bottom of the graph on the following page.
3. Move straight up the signal strength line to the PCS and cellular curves.
4. Read the approximate coverage radius on the left.
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Planning
3.6 - Booster Location
Select an indoor location for the booster that meets the following criteria:
• Wall or ceiling mounts are acceptable.
• Near a properly grounded 110VAC outlet.
• Not in a tightly enclosed or overly hot space.
• All power and warning lights easily visible.
• Least amount of cable to connect all antennas.
3.7 - Accessories
The final step in the planning process is to make sure you have all of the necessary accessories to
complete the installation. You will need all of the items listed in Chapter 1 of this manual plus some or
all of the following:
• Cable clips: Use these to secure the cables to interior and exterior walls/ceilings.
• Appropriately rated sealant/caulking: Use this to waterproof the opening where the cable from the
exterior antenna enters the building, if needed.
• Hand and/or power tools: As needed to complete the installation.
• Personal Equipment (PPE): Use all PPE required by local codes and/or best practices to help ensure personal safety during installation.
Note: You may need to obtain a permit from your local building department to install the booster and
antennas. Check your local building and/or electrical codes.
CAUTION: YOU ARE RESPONSIBLE FOR ENSURING
THAT THE INSTALLATION MEETS ALL APPLICABLE
CODES.
3.8 - Need Help?
If you need help planning your installation, please contact a qualified installer, the reseller from whom
you purchased the booster, or SureCall.
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Installation
Chapter 4.
This chapter describes how to install the booster and antennas for best results.
4.1 - Selecting the Locations
Select the locations for the exterior antenna, interior antenna(s), booster, cables, and accessories as
described in the previous chapter.
CAUTION: FAILURE TO PROPERLY PLAN THE
BOOSTER INSTALLATION CAN CAUSE SIGNAL
OSCILLATION AND/OR OTHER EQUIPMENT
MALFUNCTION.
4.2 - Soft Installation
Perform a “soft” installation of all components to test signal coverage and oscillation before making
the installation permanent. Avoid making holes or other permanent fixtures during this initial phase.
Please refer to Chapter 5 of this manual for configuration and testing instructions. Proceed with the
final installation once configuration and testing are complete.
4.3 - Exterior Antenna
Mount the exterior antenna in the location you selected during the planning process. Be sure to follow
all of the instructions included with the antenna to ensure a safe installation. Remember:
• An omnidirectional antenna (SC-100-L, SC-100-S, etc.) must be mounted vertically.
• A Yagi antenna (such as the SC-230W) must be mounted horizontally and be aimed at the desired
cellular tower (line of sight).
14
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Installation
CAUTION: MOUNT THE EXTERIOR ANTENNA ON A
FIXED STRUCTURE.
WARNING: FAILURE TO EXERCISE CAUTION WHEN
WORKING IN HIGH AREAS COULD CAUSE A FALL
AND PERSONAL INJURY.
WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL
WIRES OR ALLOW THE ANTENNA OR CABLING TO
TOUCH ANY LIVE ELECTRICAL WIRES.
CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD
ANY INTERIOR ANTENNA.
1. Mount the antenna.
2. Connect a length of SC-400 cable to the
3. Run the cable along the planned route.
4. Install a properly grounded CMLP lightning protector.
5. Seal any holes you make in the outside of the building with appropriate caulking or sealant.
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Installation
4.4 - Internal Antennas
Mount the interior antenna(s) in the location(s) you selected during the planning process.
Be sure to follow the instructions included with the antenna(s) for a safe installation. Remember:
• Dome antennas (SC-222W, SC-223, etc.) should be mounted in the ceiling as close to the center
of the desired coverage area as possible with the domed side pointing down.
• Flat panel antennas (SC-248W) should be wall-mounted as close as possible to center of the
wall at one end of long narrow space.
CAUTION: VERIFY THAT ALL INTERIOR ANTENNAS
MEET THE SEPARATION REQUIREMENTS
DESCRIBED IN THE PREVIOUS CHAPTER AND THAT
NO ANTENNA IS AIMED TOWARD THE EXTERIOR
ANTENNA.
1. Mount the antenna.
2. Connect a length of SC-400 or SC-240 cable to the antenna and tighten until hand-tight.
3. If you are installing multiple antennas, run the cable to the splitter location and connect the cable
to one of the outputs on the splitter.
4. Connect another length of SC-400 or SC-240 cable to the input side of the splitter (if used) and
run this cable to the booster location.
CAUTION: DO NOT CONNECT AN INTERIOR
ANTENNA TO THE SPLITTER INPUT.
16
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Installation
4.5 - Mounting the Booster
Mount the booster as follows:
1. Verify that the selected location meets all of the criteria described in the previous chapter.
2. Attach the included mounting kit to the booster using the screws provided. Tighten the screws by
hand with a screwdriver until tight plus 1/4 to 1/2 turn. Do not over-tighten.
3. Mount the booster to the wall using appropriate screws and/or wall anchors. The top side of the
booster with the lights and DIP switches should be facing away from the wall and be plainly visible
when standing near the booster.
4. Connect the exterior antenna cable to the Outside Antenna port on the booster.
5. Connect the interior antenna cable to the Inside Antenna port on the booster.
6. Verify that all cable connections are tight and that the exterior and interior antennas are connected
to the proper jacks.
CAUTION: DO NOT POWER ON THE BOOSTER UNTIL
INSTRUCTED TO DO SO.
CAUTION: NEVER POWER ON THE BOOSTER WHEN
ANY ANTENNAS ARE DISCONNECTED AS THIS
COULD DAMAGE THE BOOSTER.
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Configuration & Testing
CHAPTER 5: Configuration & Testing
This chapter describes how to power on, configure, and test the booster.
5.1 - DIP Switches and Lights
The CM2020 Industrial booster has the following indicators and controls:
• PCS Uplink Warning light/DIP switches (1):
These DIP switches control the PCS communications with the cellular tower.
• PCS Downlink Warning light/DIP switches (2):
These DIP switches control the PCS amplification within the building.
• Power light (3): This light should be illuminated or blinking green at all times while the booster is
powered on.
• Cellular Downlink Warning light/DIP switches 4): These DIP switches control the cellular amplification within the building.
• Cellular Uplink Warning light/DIP switches (5): These switches control the cellular communications
with the tower.
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Configuration & Testing
When the booster is powered on:
• The green Power light (3) should illuminate.
• The red Warning lights (1, 2, 4, 5) should remain OFF. If one or more Warning lights illuminates,
power off the booster immediately.
Each bank of DIP switches contains five switches.
• Moving a switch down (away from the indicator lights) turns that switch OFF and increases booster
gain for the selected channel.
• Moving a switch up (toward the indicator lights) turns that switch ON and
decreases booster gain for the selected channel.
From left to right, the DIP switches in each bank provide 1, 2, 4, 8, and 16
dB of attenuation (reduced amplification). These switches are cumulative,
meaning that the total amount of attenuation for a channel is equal to the
combined dB of all ON DIP switches in the corresponding bank. For
example:
• Turning all switches OFF = 0dB attenuation (booster is at full gain).
• Turning ON Switch #1 in a bank = 1dB attenuation (booster maximum gain
is reduced by 1dB).
• Turning ON Switches #1, 3, and 5 in a bank =1+4+16dB attenuation = 21dB attenuation. For
example, in a 68dB booster, this means that the selected channel would be reduced to 47dB (68db21db).
• Turning ON all switches in a bank = 1+2+4+8+16dB attenuation = 31dB attenuation. For example,
in a 68dB booster, that means that the selected channel would be reduced to 37dB (68dB-31dB).
5.2 - Initial Configuration
By default, your booster ships with all DIP switches turned ON to provide maximum gain in all channels. This should always be your starting point whenever installing or reinstalling the booster.
5.3 - Powering on the Booster
To power on the booster:
1. Make sure that exterior and interior antenna cables are snugly connected to the proper ports on
the booster.
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Configuration & Testing
2. Plug a surge suppressor into a grounded 110VAC wall outlet.
3. Plug the AC end of the power adapter that came with the booster into the surge suppressor.
4. Plug the DC end of the power adapter into the Power port on the booster.
CAUTION: ONLY USE THE POWER SUPPLY INCLUDED
WITH THE BOOSTER. USE OF ANOTHER POWER
SUPPLY COULD DAMAGE THE BOOSTER AND/OR
POWER SUPPLY.
5. Verify that the green Power light is illuminated.
6. If any red Warning light(s) illuminate, immediately power off the booster by either unplugging
the DC power supply from the surge suppressor or by turning off the switch on the surge
suppressor. Increase the attenuation (reduce gain) to the affected channel(s) and try again.
If you are at maximum attenuation and still receiving a warning, then you must verify that all
antennas have been placed according to these instructions and relocate antennas as needed
to eliminate the oscillation. See Section 5.6 for more information.
CAUTION: DO NOT PROCEED BEYOND THIS POINT
UNTIL THE BOOSTER IS POWERED ON AND NO RED
WARNING LIGHTS ARE ILLUMINATED.
7. Once the booster is powered on and no red Warning lights are illuminated, you may proceed
to adjust the booster.
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Configuration & Testing
5.4 – Testing
Once the booster is powered on and no Warning lights are illuminated, walk around the entire
area to test the voice and/or data signal. Refine the antenna locations and/or gain levels as
needed, and then complete the permanent installation once the system is working as desired.
5.5 - Adjusting the Booster
Keep the following points in mind when adjusting the booster:
• Full power is not always your best option. Your goal is to obtain a usable cellular signal in as
many areas of the building as possible. A successful installation means that you can make calls
without dropping and/or have a reliable data connection.
• Do not expect to see 5 bars of reception everywhere in the building as this is practically
impossible. Also, signal strength in dB can vary significantly without necessarily affecting the
number of bars displayed because different phone and data card manufacturers handle bars
slightly differently.
• A good rule of thumb is that increasing gain by 6dB doubles the coverage distance of the
interior antennas. Start at the lowest gain setting and increase gain gradually as needed.
• If one or more red Warning lights comes on, oscillation is either happening or is about to happen and protection circuits are activating (if equipped). If oscillation is or becomes severe, the
booster will power down and will then wake every 30 seconds for the next 15 minutes to see
if the problem has been resolved. If the problem has not been resolved after 15 minutes, the
booster will shut off and will need to be unplugged and plugged back in again to reset.
• You may see oscillation in the 800MHz band and/or the 1900MHz band (see Section 5.6).
• If you can’t get the system to work properly, you may need to install an additional interior
antenna and/or a different type of interior antenna and/or relocate interior antennas.
Note: In general, the uplink and downlink DIP switches should be set identically but this is not
always the case.
5.6 - Automatic Shutdown
If equipped, the CM2020 booster includes an automatic shutdown feature that works in the
following sequence:
1. The cellular side (lights 4 and 5 in the diagram on Page 19) is usually the first side to experience oscillation. When oscillation is detected in the uplink and/or downlink, the appropriate
Warning light(s) will begin flashing red and the Power light (light 3 in the diagram on Page 21)
will turn red.
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21
Warranty
2. If oscillation occurs on the PCS side, lights 1 and/or 2 will blink as appropriate and the
Power light (3) will turn red if it is not already red because of cellular oscillation.
3. If the problem is not resolved, the affected side will shut down after 30 seconds. In general
the cellular side will oscillate more easily than the PCS side.
4. The booster will wake back up. When this occurs, the power light will be green. If oscillation
resumes, the lights will flash as previously described. These 30-second cycles will continue for
15 minutes or until the problem is resolved.
5. If the problem is not resolved within 15 minutes, the booster will shut down (all lights off
except the Power light, which is red) and must be reset by unplugging it from the power supply
and plugging it back in.
To resolve oscillation, increase the antenna separation (Section 3.4) and/or the attenuation
(Section 5.1).
CHAPTER 6: Warranty
This chapter contains the warranty information for your SureCall product and also contains
information on how to contact the company.
6.1 - Warranty Periods
Your warranty includes the following periods:
• Three-Year Product Warranty: SureCall products are covered under a three-year product warranty from the date of purchase. This protects the customer from any defects or problems the
product may have that are solely the fault of SureCall. Incorrect installation or misuse will void
this warranty. Upon the return of a defective product, SureCall will issue the customer a working replacement. All returned packages should contain all products distributed.
• Five-Year Extended Product Warranty: A five year warranty is available for purchase on any
products sold by SureCall. A five-year warranty must be obtained at the time of purchase. This
warranty adds an additional two years to the three year warranty we provide. All regulations still
apply.
Insert Warranty information from previous User’s Guide. 6.3 - Contact Information
You may consult a SureCall customer service agent directly by contacting us as follows:
• Our online support center is at www.surecall.com/HelpDeskService.aspx If needed, you can
create an online support ticket. This is the fastest and best way to get support for your product.
• Call us at (888)365-6283.
22
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
Warranty
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials.
Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification
Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured
before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging
with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the
outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-3656283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will
be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster
box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal
booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or
mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s
option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO
YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material
and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by
anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make
changes in any of its products without incurring any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to
SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United
States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to
meet the applicable specifications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the
performance requirements that were published in the product specification literature, or in accordance with samples provided
by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence,
alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
23
Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS,
GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED
BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE
MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot
be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided
herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of
such invalidity or unenforceability without affecting in any way the remaining provisions hereof.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.
48346 Milmont Drive
Fremont, California 94538
USA
888.365.6283
Fax: 510.996.7250
www.surecall.com
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of
merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with
and for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or
errors. The information and specifications in this document are subject to change without notice. © 2014. All Rights Reserved. All
trademarks and registered trademarks are the property of their respective owners.
24
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
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History When                    : 2014:03:28 10:27:15-07:00, 2014:03:28 10:28:04-07:00, 2014:03:28 10:28:04-07:00, 2014:03:28 13:34:41-07:00, 2014:03:28 13:59:11-07:00, 2014:03:28 14:01:21-07:00, 2014:03:28 14:16:26-07:00, 2014:03:28 14:41:37-07:00, 2014:03:28 14:45:46-07:00, 2014:03:28 15:03:23-07:00, 2014:03:28 15:04:56-07:00, 2014:03:28 15:18:27-07:00, 2014:03:28 15:19:09-07:00, 2014:03:28 15:20:09-07:00, 2014:03:28 15:25:20-07:00, 2014:03:28 15:25:52-07:00, 2014:03:28 15:44:34-07:00, 2014:03:28 15:52:54-07:00, 2014:03:28 15:56:08-07:00, 2014:03:28 16:30:09-07:00, 2014:03:28 16:39:49-07:00, 2014:03:28 17:07:49-07:00, 2014:03:30 22:52:08-07:00, 2014:03:31 09:34:50-07:00, 2014:03:31 09:53:14-07:00, 2014:03:31 09:57:34-07:00, 2014:03:31 10:01:03-07:00, 2014:03:31 10:05:50-07:00, 2014:03:31 10:07:29-07:00, 2014:03:31 10:08:16-07:00, 2014:03:31 10:08:30-07:00, 2014:03:31 10:18:35-07:00, 2014:03:31 10:24:55-07:00, 2014:03:31 10:38:50-07:00, 2014:03:31 10:42:08-07:00, 2014:03:31 10:55:37-07:00, 2014:03:31 10:57:16-07:00, 2014:03:31 11:12:11-07:00, 2014:03:31 11:33:56-07:00, 2014:03:31 11:42:03-07:00, 2014:03:31 11:48:23-07:00, 2014:03:31 11:48:47-07:00, 2014:03:31 12:17:46-07:00, 2014:03:31 12:33:19-07:00, 2014:03:31 12:34:01-07:00, 2014:03:31 12:38:45-07:00, 2014:03:31 12:39:32-07:00, 2014:03:31 12:39:51-07:00, 2014:03:31 12:43:19-07:00, 2014:03:31 12:48:55-07:00, 2014:03:31 12:50:05-07:00, 2014:03:31 12:57:18-07:00, 2014:03:31 13:00:01-07:00, 2014:03:31 14:06:09-07:00, 2014:03:31 14:11:26-07:00, 2014:03:31 14:12:07-07:00, 2014:03:31 14:23:12-07:00, 2014:03:31 14:27:22-07:00, 2014:03:31 14:37:22-07:00, 2014:03:31 14:38:19-07:00, 2014:03:31 14:38:46-07:00, 2014:03:31 14:41:28-07:00, 2014:03:31 14:56:01-07:00, 2014:03:31 14:59:39-07:00, 2014:03:31 15:09:58-07:00, 2014:03:31 15:12:36-07:00, 2014:03:31 15:16:01-07:00, 2014:03:31 15:41:46-07:00, 2014:03:31 15:43:12-07:00, 2014:03:31 15:58:14-07:00, 2014:03:31 15:58:44-07:00, 2014:03:31 15:59:58-07:00, 2014:03:31 16:00:03-07:00, 2014:03:31 16:05:01-07:00, 2014:03:31 16:10:19-07:00, 2014:03:31 16:12:36-07:00, 2014:04:01 11:01:25-07:00, 2014:04:01 11:01:36-07:00, 2014:04:01 11:01:59-07:00, 2014:04:01 11:09:03-07:00, 2014:04:01 11:17:58-07:00, 2014:04:01 11:18:17-07:00, 2014:04:01 11:24:51-07:00, 2014:04:01 11:26:16-07:00, 2014:04:01 11:27:46-07:00, 2014:04:01 11:32:36-07:00, 2014:04:01 11:37:50-07:00, 2014:04:01 11:38:26-07:00, 2014:04:01 11:43:54-07:00, 2014:04:01 11:44:14-07:00, 2014:04:01 11:51:29-07:00, 2014:04:01 11:54:52-07:00, 2014:04:01 11:58:38-07:00, 2014:04:01 11:58:44-07:00, 2014:04:01 12:03:36-07:00, 2014:04:01 12:15:29-07:00, 2014:04:01 12:16:40-07:00, 2014:04:01 12:25-07:00, 2014:04:01 12:25:14-07:00, 2014:04:01 12:35:38-07:00, 2014:04:01 12:50:44-07:00, 2014:04:01 12:58:23-07:00, 2014:04:01 12:59:41-07:00, 2014:04:01 13:06:35-07:00, 2014:04:01 14:04:55-07:00, 2014:04:01 14:05:13-07:00, 2014:04:01 14:05:30-07:00, 2014:04:01 14:05:47-07:00, 2014:04:01 14:07:19-07:00, 2014:04:01 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EXIF Metadata provided by EXIF.tools
FCC ID Filing: RSNDUAL-85UNDER

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