Cellphone Mate SureCall EZBOOST5 Five Band Signal Booster User Manual 15 01 26

Cellphone-Mate Inc. dba SureCall Five Band Signal Booster Users Manual 15 01 26

UserManual.wiki >

Cellphone Mate SureCall >

EZBOOST5 User Manual HTML Version

Users Manual_15.01.26

EZBoost 4G

Home Signal Booster Kit

User Guide

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com

How It Works Pg. 4

Package Contents Pg. 5-6

Installing Your Hardware Pg. 7

Installation Overview Pg. 7

Finding the Strongest Signal Pg. 8

Installing the Outside Anntenna Pg. 9-10

Installing the Insides Anntenna Pg. 11-12

Installing Signal Booster Pg. 13-14

Congure Gain Setting Pg. 14

Troubleshooting Pg. 15

Specication Pg. 17

Warranty Pg. 18-19

Safety Information Pg. 19

Table of Contents

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 32

Thank you for your purchase of SureCall’s EZBoost 4G cellular signal booster kit. EZBoost 4G

was specically designed to eliminate frustrations over dropped calls, limited range and

slow data rates by amplifying incoming and outgoing cellular signals in homes.

EZBoost 4G enhances 2G and 3G voice and reception data for all major U.S. carriers.

If you need any assistance while installing this product please contact tech support at

1-888-365-6283 or email us at: support@surecall.com.

How It Works

SureCall’s EZBoost 4G is a high-quality bidirectional signal booster that

enhances cellular signals to areas that are prone to weak cellular coverage.

EZBoost 4G works with two antennas:

• An inside desktop antenna that communicates with your cell phone.

• An antenna built into the back of the booster that communicates with the cell tower.

Signals sent from a cell tower are received by EZBoost 4G, amplied and then broadcast

to your phone via the inside antenna. When your phone transmits, the signal is sent to

the inside antenna, amplied and then sent to the cell tower via the EZBoost.

Package Contents

1. Unpack all package contents. For missing or damaged items, contact your reseller.

2. Turn over the signal booster and record the model and serial number for reference:

Serial #:

Purchase Date:

3. Keep the carton and packing material to store the product in case you need to return it.

Your EZBoost 4G signal booster package includes the following items:

• One SureCall EZboost 4G signal booster

• One outside antenna

• Cable for connecting the outside antenna to the signal booster

• One inside antenna

• Cable for connecting the inside antenna to the signal booster

• One power supply

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.

Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.

EZBoost 4G with

built-in SC-303 antenna

Indoor Cable SC240-50NN (White)

SC-302W Desktop Antenna

Booster

Inside Antenna

Step 1. Make sure you have positioned the booster in a window with the strongest

signal close enough to an existing electrical outlet.

Step 2. Make sure you have sucient cable length between proposed inside antenna

location and booster connector.

Installation Overview

Step 1. Find the window area that has the strongest signal. (See page 7 for instruction)

Step 2. Install the inside antenna. (See page 8 for instruction)

Step 3. Mount the signal booster, connect the inside antenna cable to the signal booster, and

connect the booster to an AC power source. (See page 9 for instruction)

Step 4. Congure gain settings on the signal booster if needed.

Before You Install Installing Your Hardware

Step 1. Find the area with the Strongest Signal

The signal booster requires a minimum cellular signal of low –100 dBm to high –90 dBm.

Signal readings usually appear as a negative number (for example, -85). The stronger

the EZBoost signal, the closer it gets to zero. Aim for a signal close to -50 dB. Signals

stronger than -50 dB may cause the booster to shut down (see the graph below). Before

installing the outside antenna, nd the area with the strongest cellular signal source from

your service provider by following the directions below. You can also go to www.anten-

nasearch.com to nd the general location of your carrier’s towers.

Measure the strength of the existing cellular signal in various locations

• Apple iPhones: Dial*3001# 12345#* and press Call. In the top-left corner, a number appears instead of bars.

• Android devices: download apps such as “Network Signal Info” in the Google Play store to measure signal

strength. Search check real signal strength to nd other cell signal measurement apps.

• Internet: go to www.speedtest.net

2. Select a window sill location away from buildings, walls, trees, hills, and other terrain features that

can block or reect wireless signals with the strongest signal.

Note: Where you install your booster in relation to the carrier’s cell phone tower also determines signal strength. Although cell phone

carriers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower locations, which can limit signal

strength at your location.

Cell

Tower

Outside

Antenna

Signal Strength

-50dB

-60dB

-70dB

-80dB

-90dB

-100dB

-110dB

ExcellentGoodPoor

Step 3. Install the Inside Antenna

For areas of 1000 square feet and below allow 30-35 feet of separation between the

booster and the desktop antenna.

Installing Your Hardware

The range of the antenna is dependent on three factors:

1) physical obstructions,

2) power generated by booster

3) reception from outside signal received and

distributed by outside antenna.

• Storage and transportation: Store and place in non-extreme room-temperature

and dry environment

• Attention: This antenna should not be used near open re or ame

Warning: Window lms that are used to block UV rays also block cellular signals. When using a cellular signal booster with a home comprised of

lm-coated windows a booster that comes with an outdoor antenna must be used.

Installing Your Hardware

Step 4. Install the Signal Booster

1. Select a location close to a working AC outlet. Do not expose the signal booster to

excessive heat, direct sunlight, moisture, and airtight enclosures. In areas where there

are higher temperatures, install the booster vertically, so air can move between the metal

channels on the faceplate.

2. Use supplied screws or appropriate screws for surface of mounting location and drill

through screw tabs holes on boosters.

3. Connect the inside antenna cable to the signal booster connector marked INSIDE (see

page 14). Hand-tighten the connection.

4. Connect the AC power cord to the signal booster.

5. Connect the plug on the other end of the 110V AC power outlet.

6. Turn the booster’s power switch on.

• The signal booster turns on automatically.

• The Power LED lights up to show that the signal booster is ready for use.

• The Alert LED ash up to 15 seconds on each band to show the band is activated

Note: If the Power LED does not turn ON or the Alert LEDs continue to ash, see Troubleshooting page 11-12.

This booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause

personal injury, and void your warranty.

1. The back of the booster should be pointed in the direction of the nearest cell tower.

Go to www.antennasearch.com for information.

2. Place the table-top antenna in a central location at least 20 feet from the booster.

3. To set the attenuation value please use the chart below for reference. Distance between

antenna and equipment

4.The equipment must be restarted when attenuation adjustments are completed.

Booster

Inside Antenna

Distance between antenna and equipment

10-20 feet

20-35 feet

35-50 feet

15-20 dB

10-15 dB

5-10 dB

Attenuation value

Installing your Hardware

Lighting type

Green light

Yellow light

Yellow light blinking

Indication

ON: Power up.

OFF: No power.

ON: Uplink inactivity in that band.

OFF: Working properly.

Blinking: AGC operating.

OFF: Working properly.

Red light blinking: Shut down

due to over-powering.

OFF: Working properly.

Red light and yellow light

blinking: Self-oscillating.

OFF: Working properly.

Red light blinking

Red light yellow light

alternately blinking

Booster Hardware

The following image shows the key hardware components on the cellullar booster.

Refer to this image as you install your EZBoost 4G kit components.

Troubleshooting

Step 5. Congure Gain Settings

1. Find the PCS, Cellular, and LTE/AWS dials on top of the signal booter.

2. Set the dials according to the coverage area and the distance between the indoor and

outdoor antennas (see next page)

If you Want to Improve Coverage

1. Find a location that receives a stronger signal and relocate the outside antenna to that

location.

2. Increase the distance between the outside and inside antennas.

3. Be sure your signal booster’s dB gain is turned up to maximum gain on each dial.

Note: As you can see from the table above, acquiring the recommended indoor and outdoor antenna separation optimizes coverage signicantly. Any

reduced antenna separation reduces the booster’s cellular signal capabilities.

Alert

LTE-A

dB Gain dB Gain dB Gain dB Gain dB Gain

OFF OFF OFF OFF OFF

39 39 40 47 46

44 44 45 52 51

49 49 50 57 56

54 54 55 62 61

59 59 60 67 66

64 64 65 72 71

Alert

LTE-V

Alert

CELLULAR

Alert

PCS

Alert

AWS

If Coverage Area is ...

30 - 35 feet

1000 square feet and below

And Antenna Separation is ... Set All Dial to ...

WARNING: Do not adjust the uplink and downlink dB attenuation settings more than 20dB.

This could cause the booster to shut down

The red LED goes ON.

The Power LED does not

turn ON.

Yellow/Red Flashing LED

The Alert LEDs continue

to ash.

Your signal booster has

no power.

More antenna separation is needed. If you cannot provide more

antenna separation and the Alert LEDs ash after the initial activation

period, lower the dial above the blinking LED by 5dB (for example,

from 50 to 45) and monitor the bars on your cell phone to see

whether reception improves.

Be sure the AC outlet is working and is not controlled by a wall

switch that can cut power to the outlet.

Oscillation is detected. First try increasing the separation between

the indoor and outdoor antennas. If this doesn’t eliminate oscillation,

lower the dB gain in 5dB increments.

The signal booster shuts down automatically, and then restarts after

60 seconds. Turn down the PCS or Cellular dial that is oscillating to

prevent the signal booster from shutting down automatically.

This may indicate that additional antenna separation is needed.

Verify that the switch on the power supply is turned on and Green

LED is ON.

Connect the power supply to an alternate power source.

Be sure the power source is not controlled by a switch that can

remove power from the outlet.

Check the green POWER LED on the signal booster. If it is OFF,

return the power supply to SureCall. Contact tech support at 1-888-

365-6283 or support@surecall.com, or go to www.surecall.com and

log on to online support to receive an RMA.

Troubleshooting

Red Flashing LED

Your signal booster restarted

and shut down for 15 minutes,

and is now shut down

permanently.

Signal coming into booster from cellular tower is too strong causing

the booster to automatically shut down. There are two possible

solutions:

1. Add an inline attenuator to the cable coming into the booster

2. Relocate the EZBoost to a location where the signal is weaker.

Each SureCall signal booster is equipped with Auto Shutdown to

prevent cell tower interference. The outside antenna may be close

to a cell tower. Move the outside antenna to a location that provides

sucient distance from the cell tower to prevent the signal booster

from automatically enabling Auto Shutdown. Once away from the

original location.

Problem Resolution

LED ashing yellow This means that the Automatic Gain Control (AGC) is adjusting

which is part of the boosters normal operation

Specication

Specication EZBoost 4G

Uplink Frequency Range (MHz): 824-849 / 1850-1910

869-894 / 1930-1990

50 ohm

65dB-Cellular / 72dB- PCS

7dB

≤2.0

CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards

110V

1 Watt EIRP

SC-240-50NN

N Female (both ends )

<10W

9” x 11.375” x 2.5”

2 lbs 5 oz

RSNEZBOOST5

Downlink Frequency Range (MHz):

Supported Standards:

AC Input:

VSWR:

Maximum Gain:

Noise Figure:

Input/Output Impedance:

Maximum Output Power:

Cable:

RF Connectors:

Power Consumption:

Dimensions:

Weight:

FCC ID:

*All equivalent antennas and cables are suitable for use with the EZBoost booster.

Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex on all of

our antennas, cables and accessories from CM to SC-.

Kitting Information

Component

Built-in Outside Antennas* 5 dBi

3 dBi

4.83 dB

8 dBi

8 dB

5 dBi

SC-302W

SC-303

SC-240-50NN 50 Feet

Indoor Antenna*

Inside Cable*

Gain / Loss Note

800 MHz 1900 MHz

50 Feet or longer

Product Number

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com

Three-Year Product Warranty

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials.

Specications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certication

Guidelines stated on 2/20/2013 and going into eect April 30, 2014. A two-year warranty applies to any products manufactured

before May 1, 2014.

Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging

with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the

outside of the shipping container.

Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-

6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will

be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster

box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal

booster, such as antennas or cables.)

This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or

mishandling that alters or damages the product’s physical or electronic properties.

SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workman-

ship, and will perform in full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s

option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO

YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material

and/or workmanship. Warranty returns must rst be authorized in writing by SureCall. Disassembly of any SureCall product by

anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make

changes in any of its products without incurring any obligation to make the same changes on previously delivered products.

As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to

SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United

States, in which case the Buyer will pay the shipping charges.

The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to

meet the applicable specications or which are not defective or not covered by this warranty.

Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the

performance requirements that were published in the product specication literature, or in accordance with samples provided

by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence,

alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.

Limitations of Warranty, Damages and Liability:

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRE-

SENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS,

GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.

SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED

BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE

MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL,

CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.

SAFETY INFORMATION

This is a CONSUMER device.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers

consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure,

contact your provider. You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas

MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the

FCC or a licensed wireless service provider.

All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot

be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Associa-

tion, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided

herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineective and excluded to the extent of

such invalidity or unenforceability without aecting in any way the remaining provisions hereof.

WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.

48346 Milmont Drive

Fremont, California 94538

USA

888.365.6283

Fax: 510.996.7250

www.surecall.com

SureCall has made a good faith eort to ensure the accuracy of the information in this document and disclaims the implied warranties of

merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with

and for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or

trademarks and registered trademarks are the property of their respective owners.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 1514

Warranty Warranty

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com

SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider

and have your provider’s consent. Most wireless providers consent to the use of

signal boosters. Some providers may not consent to the use of this device on their

network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specied by

the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any

person. You MUST cease operating this device immediately if requested by the

FCC or a licensed wireless service provider.

WARNING. E911 location information may not be provided or may be

inaccurate for calls served by using this device.

This is a CONSUMER device.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and

can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Co nnect th e equ ip men t into an out let on a cir cui t d if feren t fro m t ha t to whic h the rece ive r is co nne cte d.

• Consult the dealer or an experienced radio/TV technician for help.

Cellphone Mate SureCall EZBOOST5 Five Band Signal Booster User Manual 15 01 26

Cellphone-Mate Inc. dba SureCall Five Band Signal Booster Users Manual 15 01 26

Users Manual_15.01.26

Navigation menu

Namespaces

Views

Navigation