Cellphone Mate SureCall F4HOME 5 band Cellular booster User Manual

Cellphone-Mate Inc. dba SureCall 5 band Cellular booster Users Manual

Users Manual

User Guide Fusion4Home™ 3.0Voice and 4G Data Booster Kit for Home and Ofce112017
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com Introduction2Thank you for purchasing SureCall’s Fusion4Home 3.0 cellular signal booster kit. SureCall’s Fusion4Home was specically designed to eliminate frustrations over dropped calls and limited range by amplifying incoming and outgoing cellular signals in homes and ofces. If you have any questions during setup, please reach out to our US-based experienced support technicians:Call: 1-888-365-6283 Email: support@surecall.comVisit: www.surecall.com/supportWatch installation, optimization and troubleshooting techniques on our SureCall YouTube channel@SureCall Stay up to date with all things SureCall
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com Table of ContentsTABLE OF CONTENTSHow it works ..................................................................................................................................... 4PACKAGE CONTENTS ........................................................................................................................ 4BEFORE INSTALLATION ..................................................................................................................... 6Installation Overview ......................................................................................................................... 6INSTALLATION .................................................................................................................................... 6Step 1. Find the Area With the Strongest Signal ............................................................................... 6Step 2. Install the Outside Antenna ................................................................................................... 7Step 3. Install the Booster and Inside Antenna. ............................................................................. 10Step 4: Connect to Power and Turn On .......................................................................................... 12Step 5: Congure Gain Settings If Needed ..................................................................................... 12IF YOU WANT TO IMPROVE PERFORMANCE ................................................................................ 12LED INDICATORS .............................................................................................................................. 13TROUBLESHOOTING ....................................................................................................................... 14SPECIFICATIONS .............................................................................................................................. 14USER GUIDELINES ........................................................................................................................... 16WARRANTY ....................................................................................................................................... 17Three-Year Product Warranty ......................................................................................................... 173
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 4How It WorksHow it works 1. An outside antenna collects signal from the cell tower.2. The outside antenna sends the signal to the booster through coax cable.3. The booster amplies the cell signal and rebroadcasts the signal indoors from via the inside antenna to all mobile devices within range.4. The system also works in reverse amplifying outgoing signal back to the tower.CableBoosterOutsideAntennaInside AntennaHow the SureCall Fusion4Home 3.0 Booster WorksPACKAGE CONTENTSUnpack all package contents. For missing or damaged items, contact your reseller.Turn over the signal booster and record the model and serial number for reference: Serial #: ________________________________________________________________ Purchase Date: __________________________________________________________Keep the carton and packing material to store the product in case you need to return.
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 5Package Contents1. Fusion4Home Cellular Booster and power supply3. Inside Cable (20 ft.)4. Outside Antenna Options:Your Fusion4Home 3.0 signal booster package includes the following items:1. SureCall Fusion4Home signal booster and power supply2. Cable for connecting the outside antenna to the signal booster (RG6, 50 ft)3. Cable for connecting the booster to the inside antenna (SC-240, 20 ft)4. One outside antenna (either omni or Yagi antenna)5. One Inside antenna (either omni-directional whip or directional panel antenna)2. Outside Cable (50 ft)« OR » 4.b Outside Yagi Antenna4.a Outside Omni Antenna 5. Inside Antenna Options:« OR » 5.b Inside Directional Panel Antenna5.a Inside Omni Whip AntennaWarning: Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 6BEFORE INSTALLATION1. Prior to securing the location of any booster parts, a “soft install” is recommended as adjustments may be needed to optimize performance.2. Ensure adequate separation between the planned locations of the inside and outside antenna – at least 25 ft (see diagram ”Antenna Separation” on page 7). 3. For kits that use directional antennas (outside or inside), the directional antenna(s) should be oriented in a way that they do not “face” the other antenna (see “Aiming Directional Antennas” Diagram).4. Ensure sufcient cable length between the outside antenna location and booster location. The length of the provided cable is 50 ft. Installation OverviewStep 1. Find the outside area with the strongest signal.Step 2. Install the outside antenna identied in step 1.Step 3. Install the Inside antenna and booster. Step 4. Connect power source and turn on.Step 5. Congure gain settings if needed.INSTALLATIONStep 1. Find the Area With the Strongest SignalUsing your phone, identify the outside location with the strongest signal for placement of your outside antenna. Generally, this is found above the rooine on the side facing your nearest cell tower and as high as possible – where the antenna can ‘see’ your cell tower. To nd the location of your carrier’s closest cell tower, go to www.antennasearch.com. The coverage area that the booster provides is directly related to the strength of incoming signal received by the outdoor antenna. Mounting the outside antenna where the signal is the strongest will provide the best results. Please note, as seen in the table below, if signal is extremely weak where the outside antenna is installed, indoor coverage will be limited.Estimated coverage:Outdoor signal strength (dB)1-2 Bars (-85 to -95)3-4 Bars (-75 to -84)5 Bars (-65 to -74)Fusion4Home Omni/Whip Kit Estimated coverage (sq. ft.)500 1000 2,000Fusion4Home Yagi/Whip Kit Estimated coverage (sq. ft.)1000 2,000 4,000Fusion4Home Yagi/Panel Kit Estimated coverage (sq. ft.)1,500 3,000 6,000Before InstallationOKAiming Directional Antennas
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 7Note that Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the ability to place and hold a call. Putting your phone in Field Test mode will also indicate what level of decibels (dB) your phone is currently receiving. Decibels are measured in the negatives, and a score closer to zero indicates you have a better signal. A signal of -120 dB indicates you have no service, while a score of about -50 dB means you have excellent signal strengthFor specic dB signal measurements, use the methods below.• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner, a dB number appears instead of bars.• Android devices: download the app “Network Signal Info” in the Google Play store.Signal StrengthExcellent-50 dB-60 dB-70 dB-80 dB-90 dB-100 dBGoodPoorStep 2. Install the Outside AntennaAfter identifying the area of strongest signal, choose the surface where you will mount your outside antenna. The location should allow for sufcient separation between the outside antenna and inside antenna. Vertical separation is preferred as it is more effective than horizontal separation.The minimum separating distance recommended is 25 vertical feet; however, increased separation, up to 40 - 60 ft, may be needed, especially where vertical separation cannot be achieved. Option A: Omni AntennaThe omni antenna is omni-directional, which receives and sends signals in a 360º radius. The provided hardware allow for either a surface mount or pole-mount. InstallationOKBestAntenna SeparationWarning: Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster.
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 8Mount antenna to a vertical surface: 1. Using vertical plate of bracket, mark position of desired placement. The omni antenna should be mounted in an upright position (See “Omni Antenna Install Illustration”)2. Unscrew nut from end of stucco screw and remove it along with lock washer and regular washer.3. Place vertical L-bracket plate into desired location and tap the screws, head rst, along with sleeve, into stucco 1/2 to 5/8 inches deep into place.4. In this order, place washer, lock washer and nut on each screw and tighten until secure. When tightening screw, sleeve will expand to secure plate.5. Use provided screws to secure antenna base onto horizontal plate.6. Connect antenna to one end of the provided RG6 cable and tighten the connection. Run the cable along route to planned location of your booster.Note: Alternate screws may be required for differing surfaces such as wood or concrete.Nuts & WashersL-BracketCableAnchors /Sleeves ScrewsOmni Antenna Install IllustrationInstallationOption B:Yagi AntennaOption A:Omni Antenna Pole-mount hardwareOmni antenna with surface mount hardware
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 9InstallationYagi Antenna AssemblyNutWasher U-boltBracketDrip HoleRG6 CableOutside AntennaYagi Antenna Install IllustrationCaution: Do Not aim a directional antenna towards another antennaOKAiming Directional AntennasOption B: Outside Yagi Antenna Before installing a Yagi, or directional antenna, note that the antenna should be mounted on a pole or pipe (not provided), at the highest possible location above the rooine – at least 25 ft above the indoor antenna – aimed in the direction of your nearest cell tower. To nd the location of your carrier’s closest cell tower, go to www.antennasearch.com. Ensure that the mounting area has at least a 3 ft radius clear of obstructions, other radiating elements and metal objects such as pipes or metal siding and orient the antenna with the drip hole at the bottom. Once you have identied your install location, assemble the u-bolt, bracket, nuts and washers onto a pole (available separately) as shown in the illustration. Keep the connections loose enough to allow the antenna to rotate until the optimum direction is found. Once the outside antenna is secured to a pipe or pole, connect antenna to one end of the provided RG6 cable and tighten the connection. Run the cable along route to planned location of your booster.
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 10InstallationStep 3. Install the Booster and Inside Antenna. Choose a location for the booster and inside antenna that is near a working outlet and at least 25 Ft from the outside antenna. Consider the below factors affecting booster performance. 1. Signal strength at the location of the outside antenna. 2. Interior building materials between the inside antenna and your mobile device.3. Distance between the outside antenna and inside antenna (minimum 25 ft. separation) Note: This booster should not be used near open re or ame. Storage and transportation: Store and place in non-extreme room-temperature and dry environment.Option A:Whip Antenna Option B:Panel AntennaOption A: Whip Antenna Place the booster in a central location where signal is needed. When placing the booster, note that further separation between the booster and outside antenna will increase booster performance. Connect the whip antenna to the booster connector labeled INSIDE. Whether you choose to mount the booster on a wall or set on a shelf, note that the antenna should be vertical. Option B: Panel AntennaSureCall’s Inside panel antennas are directional with a 120˚ reach. They should be mounted facing the area signal is needed and away from the outdoor antenna (See “Aiming Directional Antennas” on page 6). Mount on a vertical surface that is the approximate height of normal cell phone use. The antenna may be concealed behind a wall provided there are no materials that could obstruct signals. Besides the antenna itself, parts include mounting equipment for a at horizontal surface. 1. Using plate, mark position of desired screw placement. 2. Screw mounting plate into place with the slide panel protruding towards you. 3. Slide antenna securely onto mounting plate.Mounting PlateScrewsSC-240
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 11InstallationPower Jack Power SwitchConnector to Inside Antenna N connector to inside antennaF connector to outside antenna44OFF546444OFF546445OFF556552OFF627251OFF6171Screw tab holes for optional wall mountingBooster Diagram4. Connect antenna to one end of the SC-240 cable and run to planned location of your booster 5. Place the booster on a at surface or mounted to a wall and connect the remaining end of the SC-240 cable to booster port marked INSIDE. Place the BoosterTo install the booster to a wall, select a location that is near a working AC outlet. Use the supplied screws or appropriate screws for surface of mounting location and drill through screw tab holes on booster (see “Booster Diagram” illustration) and mount the booster to a wall.Next, connect the outside antenna and booster by connecting the open end of the 50 ft. cable leading from the outside antenna to the port of the booster marked “OUTSIDE”.IMPORTANT:: FCC 27.5 (d)(4): Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band as well as mobile and portable stations operating in the 1695-1710 MHz and 1755-1780 MHz bands are limited to 1 watt EIRP. Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground.
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 12Step 4: Connect to Power and Turn OnConnect the AC power cord to the booster and plug into a 110V AC power outlet. Once the booster has been completely assembled, turn the booster’s power switch to ON. Note: If the Power LED does not turn ON or the Alert LEDs continue to ash, see the ”Troubleshooting” on page 14 section.Note: This booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury, and void your warranty.Step 5: Congure Gain Settings If NeededPlace a call in the room where the inside antenna is located to conrm that your phone is receiving a boosted signal. Note: Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the ability to place and hold a call. Booster gain dials or switches should always be at maximum level unless the control light for a specic frequency band is ashing red or ashing red-yellow. In either case, only reduce gain dials if the recommended actions found in “LED Indicators” on page 13 do not resolve the issue. It is best to avoid turning the gain dial below 40 dB as this could cause affected frequency band to stop amplifying. IF YOU WANT TO IMPROVE PERFORMANCE• Identify a location outside that receives a stronger signal and move the outside antenna to that location (higher is usually better. • Increase the distance between the booster and outside antenna - vertical separation is better than horizontal.• If using an omni outside antenna, upgrade to a directional yagi antenna that can be aimed toward your closest tower.Installation
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 13Installation LED IndicatorsLED INDICATORSLED ColorLED Condition ResolutionYellow Solid Indicates that the frequency band is not being used. After a period of time, if there’s no activity, that band will go into sleep mode. Light is off while band is active. This is part of normal operation. Yellow Flashing Indicates that the Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.Red Flashing Indicates that the booster is receiving too much signal which could cause the affected band to automatically turn off. When this happens:1. For kits using an OMNI outside antenna, relocate the outside antenna to a location where the signal is weaker.2. For kits using a YAGI outside antenna, turn the antenna in short increments away from the signal source.3. Increase the separation between antennas (additional vertical separation works best). 4. Add an inline attenuator to the cable coming into the outside port of the booster.5. Though not desirable as amplication will not be optimum, lower the dB gain setting in small increments until the light turns off or ashes yellow.Red Solid The frequency band is off.If a red light has been ashing for an extended time due to too much signal, that frequency band will display a solid red light indicating that the circuitry for that frequency band has been turned off.This can also happen when the gain dial for a frequency band has been turned all the way down.Yellow/RedAlternately FlashingSelf-oscillation has been detected and to prevent it, one or more of the frequency bands have shut down. If this happens: First, try increasing the separation between the inside and outside antennas. If your booster kit uses directional antennas (example: outside Yagi antenna and inside panel antenna), ensure that they are facing away from one another.If condition continues, lower the dB gain setting in small increments until the light turns off or ashes yellow.
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 14Note: The term “IC” before the radio certication number only signies that Industry Canada technical specications were met.Troubleshooting & SpecicationsTROUBLESHOOTINGIf you have any questions during setup, please reach out to our US-based experienced support technicians:Call: 1-888-365-6283 Email: support@surecall.comVisit: www.surecall.com/supportProblem ResolutionSignal booster has no powerConnect the power supply to an alternate power source.Verify that the power source is not controlled by a switch that has removed power from the outlet.If it remains OFF, contact tech support at: 1-888-365-6283 or support@surecall.comAfter completing installation, indoor signal coverage has not improvedVerify that cable connections are tightly tted to the booster and antenna.Try further separating the booster and antenna.Verify that there is usable signal where the antenna is placed. Note: Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the ability to place and hold a call. SPECIFICATIONSModel Fusion4Home 3.0 (US), Fusion4Home 3.0 CA (Canada)Uplink Frequency Range (MHz): 698-716 / 776 – 787 / 824-849 / 1850-1915 / 1710-1755 (G Block Included)Downlink Frequency Range (MHz): 728-746 / 746 – 757 / 869-894 / 1930-1995 / 2110-2155 (G Block Included)Maximum Gain: 72 dBSupported Standards: CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standardsInput Impedance: 75Ω donor port / 50Ω server portNoise Figure: 8 dBAC Input: Input AC110V, 60 Hz; Output DC 5-15VMaximum Output Power: 1 Watt EIRPCable: RG6 / SC-240RF Connectors: F Female (outdoor) / N Female (indoor)Power Consumption: <15WOperation Temperature: -4º to +158º FDimensions: 7.875 x 5 x 1.188 inchesWeight: 2 LB 3 ozCertications: FCC ID: RSNF4HOME (US), IC: 7784A-F4HOME (Canada)
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com 15KittingKittingComponent Product number Gain/Loss NoteLTE-A707 MHzLTE-V731 MHzCellular800 MHzPCS1900 MHzAWS1700 / 2100 MHzOutdoor Antenna*SC-289W-75Ω 3 dBi 3 dBi 3 dBi 4 dBi 4 dBi / 4 dBiSC-231W-75Ω 7 dBi 7 dBi 8 dBi 10 dBi 10 dBi / 10 dBiOutdoor Cable* RG6 - 50 (50’) 3.32 dB 3.32 dB 3.75 dB 6.42 dB 6.22 dB / 6.68 dB 50 Feet or longerInside Cable* SC-240-20NN (20’) 2.06 dB 2.06 dB 2.29 dB 3.56 dB 3.36 dB / 3.76 dB 20 Feet or longerInside Antenna* SC-248W 7 dBi 7 dBi 7 dBi 10 dBi 10 dBi / 10 dBiSC-222W 3 dBi 3 dBi 3 dBi 6 dBi 6 dBi / 6 dBiSC-121W 1.2 dBi 1.2 dBi 1.2 dBi 3 dBi 3 dBi / 3 dBiSC-302W 2.5 dBi 2.5 dBi 3 dBi 5 dBi 4 dBi / 5 dBi* All equivalent antennas and cables are suitable for use with the Fusion4Home 3.0PreAGCPulse GSM 4.1 MHz AWGN LimitFrequency Input Output Gain Input Output Gain Gain(MHz) (dBm) (dBm) (dB) (dBm) (dBm) (dB) (dB)Uplink: 1710-1755 -48.9 20.8 69.7 -48.2 21.6 69.8 71.3Uplink: 1850-1915 -50.3 20.4 70.7 -47.6 20.6 68.2 72.0Uplink: 824-849 -34.9 25.1 60.0 -35.5 24.1 59.6 64.9Uplink: 698-716 -33.6 25.7 59.3 -36.2 24.4 60.6 63.5Uplink: 777-787 -31.8 26.0 57.8 -35.8 25.4 61.2 64.4Downlink: 2110-2155 -61.4 9.2 70.6 -60.6 9.1 69.7 N/ADownlink: 1930-1995 -59.2 7.9 67.1 -58.0 8.5 66.5 N/ADownlink: 869-894 -56.0 8.2 64.2 -56.5 6.4 62.9 N/ADownlink: 728-746 -54.8 6.2 61.0 -57.3 3.7 61.0 N/ADownlink: 746-757 -53.8 8.0 61.8 -54.7 6.4 61.1 N/AWarning: Any product modications that use unauthorized antennas, cables, and/or coupling devices are prohibited by the FCC. Contact FCC for details: 1-888-CALL-FCC. Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com USER GUIDELINESThis is a CONSUMER deviceBEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-051You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from (i.e. MUST NOT be installed within 20 cm of) any person.You MUST cease operation of this device immediately if requested by the FCC (or ISED in Canada) or a licensed wireless service provider.WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.This device may be operated ONLY in a xed location, for in-building use.Ce produit est un appareil de CONSOMMATIONAVANT DE L’UTILISER, vous DEVEZ ENREGISTRER CE DISPOSITIF auprès de votre fournisseur de services cellulaires et obtenir son consentement. La plupart des fournisseurs de services cellulaires autorisent l’utilisation d’amplicateurs de signal. Il se peut que certains fournisseurs n’autorisent pas l’utilisation de ce dispositif sur leur réseau. Si vous n’êtes pas sûr, contactez-le. Au Canada, AVANT DE L’UTILISER vous devez répondre à toutes les exigences ISED CPC-2-1-052Vous DEVEZ utiliser ce dispositif avec les antennes et les câbles autorisés, tel que le spécie le fabricant. Les antennes DOIVENT être installées à au moins 20 cm (8 po) (NE DOIVENT PAS être installées à moins de 20 cm) de toute personne avoisinante. Vous DEVEZ arrêter cet appareil immédiatement à la demande de la FCC (ISED au Canada) ou de tout fournisseur de services cellulaires autorisé. AVERTISSEMENT: Il se peut que les informations relatives à la localisation E911 ne soient pas disponibles ou soient inexactes pour les appels qui utilisent cet appareil.Cet appareil peut fonctionner seulement à un emplacement xe à l’intérieur d’un bâtiment;Register your cellular booster with your wireless carrier at the following urls:Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.htmlAT&T: https://securec45.securewebsession.com/attsignalbooster.com/T-Mobile: https://support.t-mobile.com/docs/DOC-9827Sprint: https://www.sprint.com/legal/fcc_boosters.htmlU.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jspThis device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.CAN ICES-3 (B)/NMB-3(B) (Canada) :This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operationThe Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.Cet appareillage numérique de la classe B répond a toutes les exigencies de l’interférence canadienne causant des réglements d’équipment. L’opération est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter n’importe quelle intérference reçue, y compris l’intérference qui peut causer l’opération peu désirée.La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des appareils avec porteuses multiples, on doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et qu’il peut causer du brouillage aux utilisateurs de bandes adjacentes. Une telle réduction doit porter sur la puissance d’entrée ou sur le gain, et ne doit pas se faire au moyen d’un atténuateur raccordé à la sortie du dispositif.1 For details on the requirements specied in ISED CPC-2-1-05, visit: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html2 Pour plus de détails sur les exigences ISED CPC-2-1-05, reportez-vous au site: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html16User Guidelines
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com WARRANTYThree-Year Product WarrantyTo activate your three-year manufacturer’s warranty, register your SureCall product at www.SureCall.comSureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products. As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specications or which are not defective or not covered by this warranty. Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the performance requirements that were published in the product specication literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.Limitations of Warranty, Damages and Liability:EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof.SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specications in this document are subject to change without notice. © 2017. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.17Warranty
SureCall, Inc48346 Milmont DriveFremont, California 94538, USA888.365.6283 | www.surecall.com

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