Cellphone Mate SureCall FUSION4H Quint Band User Manual Manual Rev2
Cellphone-Mate Inc. dba SureCall Quint Band Manual Rev2
Contents
- 1. Manual Rev2
- 2. Users Manual
Manual Rev2
User Guide
2G ,3G, 4G Home Signal Booster Kit
Fusion4Home
™
Table of Contents
How It Works Pg. 3
Package Contents Pg. 4-5
Installation Overview Pg. 6
Installing Your Hardware
Finding the Strongest Signal Pg. 7
Installing the Outside Anntenna Pg. 8-9
Installing the Insides Anntenna Pg. 10-11
Installing Signal Booster Pg. 12-13
Congure Gain Setting Pg. 14
Troubleshooting Pg. 15-16
Specication Pg. 16
Kitting Information Pg. 17
Warranty Pg. 18-19
Safety Information Pg. 19
2
Thank you for purchasing SureCall’s Fusion4Home cellular signal booster kit. Fusion-
4Home was
specically designed to eliminate frustrations over dropped calls, limited range and slow
data rates by amplifying incoming and outgoing cellular signals in homes up to 6,000
square feet.
The Fusion4Home provides enhanced cellular signals for multi-carrier 2G, 3G and 4G
voice
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Coaxial Cable
Signal Booster
Inside Antenna
Outside Antenna
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How It Works
SureCall’s Fusion4Home is a high-quality bidirectional signal booster that enhances
cellular signals to areas that are prone to weak cellular coverage.
Fusion4Home works with two antennas:
• An inside antenna that communicates with your cell phone.
• An outside antenna that communicates with the cell tower.
Signals sent from a cell tower are received by the outside antenna, amplied by
the booster and then sent to your phone via the inside antenna. When your phone
transmits, the signal is sent to the inside antenna, and then sent to the cell tower
via the outside antenna.
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Package Contents
1. Unpack all package contents. For missing or damaged items, contact your reseller.
2. Turn over the signal booster and record the model and serial number for reference:
Serial #:
Purchase Date:
3. Keep the carton and packing material to store the product in case you need to return it.
Standard Fusion4Home signal booster packages include the following items:
• One SureCall Fusion4Home booster
• One outside antenna
• Cable for connecting the outside antenna to the signal booster
• One inside antenna
• One power supply
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact the FCC for details:
1-888-CALL- FCC. Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.
Signal Booster
CM288W Omni CM230W-S Yagi CM222W Dome CM248W Panel
Outside Antenna (Option) Inside Antenna (Option)
RG6 Cables
Fusion4Home
Omni Yagi Right Angel Panel
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Note: Fusion4Home is available in four kits that are customized to your particular
needs. Please determine which kit you have from the following list:
Package Contents
Model
Antenna Type
SC-PolyH-72-ORA-Kit
Omni Outdoor Antenna
SC-PolyH-72-YRA-Kit
Yagi Outdoor Antenna
SC-PolyH-72-YP-Kit
Right Angle Antenna
Panel Antenna
Package Options
Model No. Usage Coverage
1 Outdoor Omni Antenna, 1 interior right angle antenna and 50’ RG6 coax cable
SC-288W
1 Outdoor Yagi Antenna, 1 interior right angle antenna an 50’ RG6 coax cable
SC-230W
1 Outdoor Yagi Antenna, 1 interior panel antenna, 20’ and 50’ RG6 coax cable
SC-120W
For a detailed description, see Kitting Information on page 21.
SC-248W
Omni antennas are ideal
for topographies with minimal
obstacles, they have 360º
reception
Designed for signal
enhancement in 1-2
rooms
Yagi antennas are designed to
reach carrier towers that are up
to 30 miles away
Panel Antennas allow optimum
reception to targeted areas
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Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex on all of our antennas, cables
and accessories from CM to SC-.
6
Step 1. Make sure you have positioned the booster close enough to an existing
electrical outlet.
Step 2. Make sure you have sucient cable length between proposed outside antenna
location and booster connector.
Step 3 Make sure you have sucient cable length between proposed inside antenna
location and booster connector. Additional cable may be purchased from your dealer,
if needed.
Installation Overview
Step 1. Find the outside area that has the strongest signal. (See page 7 for directions as needed)
Step 2. Install the outside antenna in the area identied in step 1. (See page 8-9 for directions as
needed)
Step 3. Install the inside antenna. (See page 10-11 for directions as needed)
Step 4. Mount the signal booster, connect the outside and inside antenna cables to the signal
booster, and connect the booster to an AC power source. (See page 12-13 for directions
if needed)
Step 5. Congure gain settings on the signal booster if needed. (See page 14 for directions as
needed)
Before You Install
FCC 27.5 (d)(4) Statement: Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band as well
as mobile and portable stations operating in the 1695-1710 MHz and 1755-1780 MHz bands are limited to 1 watt EIRP. Fixed
stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground. Mobile
and portable stations operating in these bands must employ a means for limiting power to the minimum necessary for
successful communications.
Coaxial Cable
Signal Booster
Inside Antenna
Outside Antenna
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Installing Your Hardware
Step 1. Find the area with the Strongest Signal
The signal booster requires a minimum cellular signal of low –100 dBm. Signal readings
usually appear as a negative number (for example, -85). The more bars you get, the
closer the dB gets to zero. Aim for a signal close to -50dB. Signals stronger than -50dB
may cause the booster to shut down (see the graph below). If you have an omni outside
antenna and your signal is too weak you may need a yagi antenna, which can be aimed
at the closest antenna tower. Before installing the outside antenna, nd the area with the
strongest cellular signal source from your service provider by following the directions
below. You can also go to www.antennasearch.com to nd the general location of
carrier towers.
Measure the strength of the existing cellular signal in various locations.
• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner, a dB number appears instead of bars.
• Android devices: download apps such as “Network Signal Info” in the Google Play store to measure signal
strength. Search check real signal strength to nd other cell signal measurement apps.
• Internet: go to www.speedtest.net to test 3G and 4G data rates.
2. Select a location away from buildings, walls, trees, hills, and other terrain features that can block
or reect wireless signals (12-inch clear radius is recommended).
Note: Where you install your outside antenna in relation to the carrier’s cell phone tower also determines signal strength. Although cell phone
carriers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower locations, which can limit signal
strength at your location.
Cell
Tower
Outside
Antenna
Signal Strength
-50dB
-60dB
-70dB
-80dB
-90dB
-100dB
-110dB
ExcellentGoodPoor
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Installing Your Hardware
Step 2. Install the Outside Antenna
1. Outside omni antennas receive and send signals in a 360º radius. Yagi, or directional
antennas work best when facing the direction of cellular phone towers. Mount the outside
antenna as high as possible. If you are installing a Yagi antenna set it up facing the
cellular tower in the area where you located the best signal source (see step 1 on the
previous page).
2. Make sure that the mounting area has at least a 12-inch radius clear of obstructions and
other radiating elements.
3. If the mounting area is prone to weak cellular signals or if the density of the roof and
ceiling partially block the signal, the booster will operate at its default setting of 65 dB
gain, be sure to place the outside antenna at least 75 feet from the inside antenna for
best performance.
4. Do not collocate antennas or operate the outside antenna with any other antenna or
signal booster.
5. Run the cable from the outside antenna to the signal booster. Hand tighten the connec-
tion
IMPORTANT: For boosters enhancing T-Mobile’s AWS frequencies, the FCC has stated for consumer signal boosters operating as a xed
station in the 1710 - 1755 MHz uplink 2110 - 2155 downlink bands, the users or installation manual must contain the 30 foot
height restriction requirements per FCC 27.50(d)(4).
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Fusion4home’s omni antennas come with equipment for mounting on a vertical wall. For best
results the antenna should be mounted in an upright position.
Step 1: Unscrew antenna from L-mounting bracket on antenna base with hands, or wrench,
if needed.
Step 2: Using vertical plate of bracket, mark position of desired placement with pencil or marker.
Step 3: Unscrew nut on end of stucco screw and remove it along with lock washer and
regular washer.
Step 4: Place vertical plate into desired location and tap the screws head rst, along with sleeve,
into stucco 1⁄2” to 5/8” deep into place.
Step 5: In this order, place washer, lock washer and nut on each screw and tighten until secure.
When tightening screw, sleeve will expand to secure plate. Screw antenna securely back
onto horizontal plate.
Installing Your Hardware
Note: If desired surface for installation plate is wood or concrete, wood or masonry screws for L-plate will have to be purchased separately.
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Step 3. Install the Inside Antenna
Inside antennas come in right angle antenna and at panel versions.
Installing Your Hardware
Note: As you can see from the table above, acquiring the recommended inside and outside antenna separation optimizes coverage signicantly.
Any reduced antenna separation reduces the booster’s coverage.
Installing the SC-230W Yagi Antenna:
Step 1: Install U-Bolt on pole
Step 2: Slide pipe clamp over U-Bolt with the at side facing away from the pipe.
Step 3: Slide antenna bracket onto U-Bolt in desired location.
Step 4: Install at washer, split washer and nut, hand tighten
Note: Antenna may be installed on a variety of pipe angles, insure that the antenna is pointing in the direction
of the closest cellular tower and is vertical with the drip hole at the bottom. To nd the location of the closest
cell tower go to: www.cellreception.com.
Required Between
Outside and Inside Antenna
antenna separation
If Coverage Area is … And Antenna Separa-
tion is…
Set all Dials to…
1500 - 2,000
square feet
40-60 feet Maximum Power
1,000 - 1,500
square feet
30-40 feet 55 or 60
1,000 square feet
and below
20-30 feet 45 or 50
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1. If your indoor antenna is a dome type, mount it on the ceiling in a central location.
2. If your indoor antenna is a at panel, install it against a wall or surface projecting the
area where you want reception. Point the antenna away from the outside antenna.
To avoid interference stay a minimum distance of 3 feet from the panel antenna.
3. Run the cable from the inside antenna to the signal booster. Connect the inside antenna
to the booster connector marked INSIDE (see page 13).
4. Hand tighten the connection.
Installing Your Hardware
Installing the SC-120W Antenna:
For best results, the antenna should be mounted in an upright position. The right angle antenna
cable connects directly to the amplier port labeled “Inside”.
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Installing Your Hardware
Installing the SC-248W Panel Antenna
Step 1. Choose a location for mounting the antenna on vertical surface. Ideal height o the
ground or oor should be the approximate height of your cell phone when in use.
Step 2. Using plate, mark position of desired screw placement with pencil or marker.
Step 3. Screw mounting plate into place with the slide panel protruding towards you.
Step 4. Slide antenna securely onto mounting plate.
Note: Be sure to provide enough separation from outside antenna. Panel antenna should
not face outside antenna.
Step 4. Install the Signal Booster
1. Select a location close to a working AC outlet. Do not expose the signal booster to exces-
sive heat, direct sunlight, moisture, and airtight enclosures.
2. If you’d like to mount the booster to a wall, mark location of screw tabs on the wall in
the desired location
3. Use supplied screws or appropriate screws for surface of mounting location and drill
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Installing your Hardware
5. Connect the inside antenna cable to the signal booster connector marked INSIDE.
Hand-tighten the connection.
6. Connect the AC power cord to the signal booster.
7. Connect the plug on the other end of the 110V AC power outlet.
8. Turn the booster’s power switch on.
Booster Hardware
The following image shows the key hardware components on the cellullar booster.
Refer to this image as you install your Fusion4Home kit components.
The signal booster turns on automatically.
Note: If the Power LED does not turn ON or the Alert LEDs continue to ash, (see PAGES 15-16).This booster is rated for 5-20V input
voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury, and void your warranty
Power Jack
Power Switch
Connector to Inside Antenna
N connector to inside antenna
N connector to outside antenna
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If you Want to Improve Coverage
1. Find a location that receives a stronger signal and relocate the outside antenna to that
location.
2. Increase the distance between the outside and inside antennas.
3. Be sure your signal booster’s dB gain is turned up to maximum gain on each dial.
Installing Your Hardware
Note: As you can see from the table above, acquiring the recommended indoor and outdoor antenna separation optimizes coverage signicantly. Any
reduced antenna separation reduces the booster’s cellular signal capabilities.
WARNING: Do not adjust the uplink and downlink dB attenuation settings more than 20dB.
This could cause the booster to shut down
Step 5. Congure Gain Settings
1. Find the PCS, Cellular, LTE-A, LTE-V and AWS
dials on top of the signal booster.
2. Set the dials according to the coverage areaand
the distance between the indoor and outdoor
antennas (see below).
If Coverage Area is … And Antenna Separation is… Set all Dials to…
1500 - 2,000 square feet 40-60 feet Maximum Power
1,000 - 1,500 square feet 30-40 feet 55 or 60
1,000 square feet and below 20-30 feet 45 or 50
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Troubleshooting
In the event you encounter a problem, follow the suggestions below to resolve the issue.
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One of the red LEDs next to
the dials on your signal
booster is ashing red.
Your signal booster
restarted and shut down
for 15 minutes, and is now
shut down permanently.
The red LED goes ON.
The Power LED does not
turn ON
Turn down the dB gain on the dial until the light goes OFF or turns
yellow.
Be sure the inside panel antenna is facing away from the outside
antenna.
Use the recommended antenna separation:
72dB: 100-110 ft. separation
65dB: 75-80 ft. separation
55dB: 60 ft. separation
50dB: 50 ft. separation
45dB: 15-20 ft. separation
40dB: 5-6 ft. separation
Signal booster has no power
After installing your signal
booster system, you have no
signal or reception.
Verify that the booster switch is turned on.
Connect the power supply to an alternate power source. Be sure
the AC outlet is working and is not controlled by a wall switch that
can cut power to the outlet. If the green POWER LED on the signal
booster is OFF, return the power supply to SureCall. Contact tech
support at 1-888- 365-6283 or support@surecall.com, or go to
www.surecall.com and log on to online support to receive a Return
Merchandise Authorization (RMA).
Check the strength of the outside signal as close as you can to the
outside antenna. (see instructions on page 7)
Double-check all signal booster and antenna cable connections.
Be sure your signal booster’s dB gain is turned up to full power on
each dial. (see page14)
Each SureCall signal booster is equipped with Auto Shutdown to
prevent cell tower interference. The outside antenna may be too
close to the cell tower. Try moving the antenna to a location that
provides more separation. If you can’t attain enough separation try
lowering the elevation of the antenna to decrease the signal from
the tower.
More antenna separation is needed. You can try lessening the signal
by placing the outside antenna behind a structure or sheet metal
barrier. You can also add an attenuator between the cable and
booster connection to decrease the signal.
Be sure the AC outlet is working and is not controlled by a wall
switch that can cut power to the outlet.
Problem Resolution
LED ashing yellow This means that the Automatic Gain Control (AGC) is adjusting
which is part of the boosters normal operation
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Specications
Product Name Fusion4Home
Uplink Frequency Range (MHz): 698-716 / 776 – 787 / 824-849
1850-1915 / 1710-1755 ( G Block Included )
728-746 / 746 – 757 / 869-894
1930-1995 / 2110-2155 ( G Block Included )
75 Ω
72dB
8 dB
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards
Input AC110V, 60 Hz; Output DC 5-15V
1 Watt EIRP
RG 6
N Female (both ends )
<15W
RSNFUSION4H
Downlink Frequency Range (MHz):
Supported Standards:
AC Input:
Maximum Gain:
Noise Figure:
Input Impedance:
Maximum Output Power:
Cable:
RF Connectors:
Power Consumption:
Dimensions:
Operation Temperature: -4ºF to +158ºF
Weight:
FCC (USA):
2 LB 3 oz
7-7/8” X 5” X 1-3/16”
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Your signal booster has
no power.
Verify that the switch on the power supply is turned on and red LED is ON.
Connect the power supply to an alternate power source.
Be sure the power source is not controlled by a switch that can remove
power from the outlet.
Check the green POWER LED on the signal booster. If it is OFF, return the
power supply to SureCall. Contact tech support at
1-888-365-6283 or support@surecall.com, or go to www.surecall.com
and log on to online support to receive an RMA.
The Alert LEDs ash after the
initial activation period.
The Alert LEDs continue
to ash
Lower the dial above the blinking LED by 5dB (for example, from
65 to 60) and monitor the bars on your cell phone to see whether
reception has improved.
The singal booster shuts down automatically, and then restarts after
60 seconds. Turn down the PCS, Cellular or LTE/AWS dial that
is oscillating dial that is to prevent the signal booster from shutting
down automatically.
Problem Resolution
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Kitting Information
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Kitting Information
*All equivalent antennas and cables are suitable for use with the Fusion4Home booster.
Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex on all of
our antennas, cables and accessories from CM to SC-.
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specica-
tions are subject to change. The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated
on 2/20/2013 and going into eect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging
with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the
outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-
6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will
be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster
box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal
booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or
mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workman-
ship, and will perform in full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s
option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO
YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material
and/or workmanship. Warranty returns must rst be authorized in writing by SureCall. Disassembly of any SureCall product by
anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make
changes in any of its products without incurring any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to
SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United
States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to
meet the applicable specications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the
performance requirements that were published in the product specication literature, or in accordance with samples provided
by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence,
alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.
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Warranty
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Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRE-
SENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS,
GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED
BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE
MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot
be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Associa-
tion, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided
herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineective and excluded to the extent of
such invalidity or unenforceability without aecting in any way the remaining provisions hereof.
SAFETY INFORMATION
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers
consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure,
contact your provider. You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas
MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the
FCC or a licensed wireless service provider.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.
48346 Milmont Drive
Fremont, California 94538
USA
888.365.6283
Fax: 510.996.7250
www.surecall.com
SureCall has made a good faith eort to ensure the accuracy of the information in this document and disclaims the implied warranties of
merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with
and for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or
errors. The information and specications in this document are subject to change without notice. © 2014. All Rights Reserved. All
trademarks and registered trademarks are the property of their respective owners.
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Warranty
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BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider
and have your provider’s consent. Most wireless providers consent to the use of
signal boosters. Some providers may not consent to the use of this device on their
network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specied by
the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any
person. You MUST cease operating this device immediately if requested by the
FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be
inaccurate for calls served by using this device.
This is a CONSUMER device.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Conne ct th e equ ip me nt in to an ou tl et on a ci rcu it di ffer en t fro m tha t to wh ich the re ceive r is co nne ct ed .
• Consult the dealer or an experienced radio/TV technician for help.
FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited
1 Watt EIRP. Fixed stations operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile
and portable stations operating in this band must employ a means for limiting power to the minimum necessary for successful
communications.
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