Cellphone Mate SureCall M2M-A Consumer Booster User Manual
Cellphone-Mate Inc. dba SureCall Consumer Booster Users Manual
Users Manual
User Guide
™
Direct Connect Signal Booster Kit for Home Computers and Laptops
4G LTE
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
How It Works Pg. 3
Package Contents Pg. 4
Installing Your Hardware
Finding the Strongest Signal Pg. 5
Installing the Outside Anntenna Pg. 6-7
Installing Signal Booster Pg. 7-8
Troubleshooting Pg. 8
Specication/ Kitting Pg. 9
Warranty Pg. 10
Safety Information Pg. 11
Table of Contents
2
The 4G LTE Signal Booster by SureCall provides noticeably enhanced 4G reception
for Verizon or AT&T LTE. You will see the dierence in the number of bars your
computer displays and you’ll notice the dramatic increase in the speed of data
uploads and downloads.
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How It Works
The cellular signal is received by the antenna from the cell tower, it is then amplied
and transmitted through the outdoor SC-240 cable to the 4G LTE booster, which sends
it through the RG-58 cable which connects to the computer’s data cable (not included)
to your computer’s data card, sending the improved signal to your computer through
the data card. When the data card transmits, the signal goes through the data cable,
it is then sent through the RG-58 cable and amplied by the booster and broadcast
back to the cell tower through the antenna.
Data Cable
RG-58
Booster
240 cable
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4
Package Contents
Package Contents:
• Your 4G LTE signal booster package includes:
• One SureCall carrier specic 4G LTE signal booster
• One SC-288W antenna
• One SC-240 40’ foot outdoor cable
• One RG-58 6’ foot cable
1. Measure the strength of the existing cellular signal in various locations.
• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner,
a dB number appears instead of bars.
• Android devices: download apps such as “Network Signal Info” in the Google Play
store to measure signal strength. Search check real signal strength to nd other cell
signal measurement apps.
• Internet: go to www.speedtest.net to test 3G and 4G data rates.
Step 1. Find the area with the Strongest Signal
The signal booster requires a minimum cellular signal of low –100 dBm. Signal reaings
usually appear as a negative number (for example, -85). The more bars you get, the
closer the dB gets to zero. Aim for a signal close to -50dB. Signals stronger than -50dB
may cause the booster to shut down. (see the graph below). Before installing the outside
antenna, nd the area with the strongest cellular signal source from your service provider
by following the directions below. You can also go to www.antennasearch.com to nd the
general location of carrier towers.
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Finding the Strongest Signal
Cell
Tower
Outside
Antenna
Signal Strength
-50dB
-60dB
-70dB
-80dB
-90dB
-100dB
-110dB
ExcellentGoodPoor
2. Select a location away from buildings, walls, trees, hills, and other terrain features
that can block or reect wireless signals (12-inch clear radius is recommended).
Connect the Outdoor Antenna:
SureCall’s omni antenna comes with equipment for mounting on a vertical wall. For
best results the antenna should be mounted in an upright position.The antenna should
be placed near the location you identied in the previous step for the best possible
reception. The best location will be clear of obstacles. Connect the antenna cable to the
“OUTSIDE” connector of the booster and tighten it. If using another antenna other than
a SureCall antenna, use the included adapter to connect the cable leading from
OUTSIDE connection to antenna.
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6
Connect the Oudoor Antenna
Mounting the Antenna:
Step 1: Unscrew antenna from L-mounting bracket on antenna base with hands, or
wrench, if needed.
Step 2: Using vertical plate of bracket, mark position of desired placement with pencil
or marker.
Step 3: Unscrew nut on end of stucco screw and remove it along with lock washer and
regular washer.
Step 4: Place vertical plate into desired location and tap the screws, head rst, along
with sleeve into stucco 1⁄2” to 5/8” deep into place.
Step 5: In this order, place washer, lock washer and nut on each screw and tighten
until secure. When tightening screw, sleeve will expand to secure plate. Screw
antenna securely back onto horizontal plate.
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Installing Your Hardware
Installing your Hardware:
1. Connect one end of the SC-240 cable to the outside antenna. Connect the other end
to the 4G LTE booster connector marked OUTSIDE. Hand-tighten the connection.
2. Connect the RG58 cable to the 4G LTE booster connector marked INSIDE.
3. Connect your computer’s data card to the RG58 cable on one end and your computer’s
data card on the other end.
4. To prevent damage to the booster, before plugging in the booster to an AC power outlet,
make sure the booster’s power switch is in the OFF position. Then connect the AC power
cord to the booster using the USB connector end. Then connect the free plug to the
outlet. Make sure all of the connections to the booster are tight and secure. The LED light
will turn green indicating that the booster is ready to use.
Using the Booster
The booster is ready for use as soon as all connections are made and the unit powers up
without the red light coming on. You may now enjoy enhanced cellular reception through
your laptop or computer.
Note: The booster case may become warm during operation. This is normal. Press any key on your cell phone to refresh communication
with the base station.
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8
Optional 1-
Outside Omni
4G LTE
Data Cable
SC-240 Cable
Data Card
RG58
Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex on all
of our antennas, cables and accessories from CM to SC-.
Troubleshooting
Troubleshooting
Problem Resolution
Signal booster has no power
After installing your signal
booster system, you have
no signal or reception.
Verify that the booster switch is turned on. Make sure the power
supply is plugged in. If the power LED is still o, return the power
supply to SureCall. Contact SureCall’s tech support at 888-365-
6283 or @surecall.com, or go to www.surecall.com and log on to
online suport to receive a Return Merchandise Authorization (RMA).
Verify that all signal booster and antenna cable connections
are secure.
The Warning LED on the
side of your signal booster is
ashing red.
Make sure you have the recommended 4-6 feet of separation
between booster and the antenna.
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Component Product Number Description
Kitting Information
Specications
Antenna
Outdoor Cable
Indoor Cable
SC-240-40 Feet
SC- 288W
RG58-6 Feet 2.1 dB
3 dB
3 dBi
Uplink Frequency Range (MHz): 698-716
728-746
50 Ω
15 dB
5 dB
≤2.0
110VAC, 60Hz IN / 6V
EIRP is 19.4 dBm
RG58, SC-240-40
FME Male Connectors
<9W
1 lb.13 oz
RSNM2M-A
Input/Output Impedance:
AC Power Transofmer
VSWR:
Maximum Gain:
Noise Figure:
Downlink Frequency Range (MHz):
Maximum Output Power:
Cable:
RF Connectors:
Power Consumption:
FCC ID (USA)
Dimensions: 6”x 4” x 2”
Weight:
Specications
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Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or
materials. Specications are subject to change. The three-year warranty only applies to products meeting the latest
FCC Certication Guidelines stated on 2/20/2013 and going into eect April 30, 2014. A two-year warranty applies
to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modied condition, shipped in the original or protective
packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number
printed clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-
365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping
container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included
in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories
sold in addition to the signal booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse,
neglect, or mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and
workmanship, and will perform in full accordance with applicable specications. The limit of liability under this warran-
ty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS
after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination
by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be authorized in writing by
SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids
this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any
obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products
returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from
outside the United States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which
are found to meet the applicable specications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfac-
torily fulll the performance requirements that were published in the product specication literature, or in accordance
with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been
subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to
accessories or parts not supplied by it.
10
Warranty
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Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR
REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRAN-
TIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR
IN FACT, ORAL OR IN WRITING. SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT
EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE
FURNISHED OR TO BE
FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL
SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy
that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the
American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof.
If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall
be ineective and excluded to the extent of such invalidity or unenforceability without aecting in any way the remaining provisions
hereof.
SAFETY INFORMATION
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless
providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If
you are unsure, contact your provider. You MUST operate this device with approved antennas and cables as specied by the
manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device
immediately if requested by the
FCC or a licensed wireless service provider.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS
DEVICE.
48346 Milmont Drive
Fremont, California 94538
USA
888.365.6283
Fax: 510.996.7250
www.surecall.com
SureCall has made a good faith eort to ensure the accuracy of the information in this document and disclaims the implied war-
ranties of merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its
written agreement with and for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential
damages due to omissions or
errors. The information and specications in this document are subject to change without notice. © 2014. All Rights Reserved. All
trademarks and registered trademarks are the property of their respective owners.
11
Warranty
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BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider
and have your provider’s consent. Most wireless providers consent to the use of
signal boosters. Some providers may not consent to the use of this device on their
network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specied by
the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any
person. You MUST cease operating this device immediately if requested by the
FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be
inaccurate for calls served by using this device.
This is a CONSUMER device.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a c i r c u it diff eren t from that to which the re ceive r is connec t e d .
• Consult the dealer or an experienced radio/TV technician for help.
12
Warranty