Cellphone Mate SureCall M2M-V Consumer Booster User Manual
Cellphone-Mate Inc. dba SureCall Consumer Booster Users Manual
Users Manual
User Guide
™
Direct Connect Signal Booster Kit for Home Computers and Laptops
M2M-V
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
Package Contents Pg. 3
How It Works Pg. 3
Installing Your Hardware Pgs. 4-7
Finding the Strongest Signal Pg. 4
Installing the Outside Anntenna Pg. 5-6
Installing Signal Booster Pg. 7
Troubleshooting Pg. 8
Kitting Information Pg. 8
Specication Pg. 9
Warranty Pg. 10-11
Safety Information Pg. 11
Table of Contents
2
The 4G LTE Signal Booster by SureCall provides noticeably enhanced 4G
reception for Verizon or AT&T LTE. You will see the dierence in the number
of bars your computer displays and you’ll notice the increased speed of data
uploads and downloads.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
Package Contents Pg. 3
How It Works Pg. 3
Installing Your Hardware Pgs. 4-7
Finding the Strongest Signal Pg. 4
Installing the Outside Anntenna Pg. 5-6
Installing Signal Booster Pg. 7
Troubleshooting Pg. 8
Kitting Information Pg. 8
Specication Pg. 9
Warranty Pg. 10-11
Safety Information Pg. 11
3
How It Works
Package Contents:
Your 4G LTE signal booster package includes:
One SureCall carrier specic 4G LTE signal booster
One SC-288W antenna
One SC-240 40’ foot outdoor cable
One SC-174 6’ foot cable
The cellular signal is received by the antenna from the cell tower, it is then
amplied and transmitted through the outdoor SC-240 cable to the 4G LTE
booster, which sends it through the SC-174 cable and connects to the
computer’s USB connector (not included) to your computer’s data card,
sending the improved signal to your computer through the data card. When
the data card transmits, the signal goes through the USB connector, it is
then sent through the cable and amplied by the booster and broadcast
back to the cell tower through the antenna.
Coaxial Cable
Signal Booster
Inside Antenna
Outside Antenna
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
4
Step 1. Find the area with the Strongest Signal
The signal booster requires a minimum cellular signal of low –100 dBm.
Signal readings usually appear as a negative number (for example, -85). The
more bars you get, the closer the dB gets to zero. Aim for a signal close to
-50dB. Signals stronger than -50dB may cause the booster to shut down.
(see the graph below). Before installing the outside antenna, nd the area
with the strongest cellular signal source from your service provider by follow-
ing the directions below. You can also go to www.antennasearch.com to nd
the general location of carrier towers.
1. Measure the strength of the existing cellular signal in various locations.
• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner,
a dB number appears instead of bars.
• Android devices: download apps such as “Network Signal Info” in the
Google Play store to measure signal strength. Search check real signal
strength to nd other cell signal measurement apps.
• Internet: go to www.speedtest.net to test 3G and 4G data rates.
Finding the Strongest Signal
Cell
Tower
Outside
Antenna
Signal Strength
-50dB
-60dB
-70dB
-80dB
-90dB
-100dB
-110dB
ExcellentGoodPoor
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 5
2, Select a location away from buildings, walls, trees, hills, and other
terrain features that can block or reect wireless signals (12-inch clear
radius is recommended).
Connect the Outdoor Antenna:
SureCall’s omni antenna comes with equipment for mounting on a vertical
wall. For best results the antenna should be mounted in an upright position.
The antenna should be placed near the location you identied in the
previous step for the best possible reception. The best location will be
clear of obstacles. Connect the antenna cable to the “OUTSIDE” connector
of the booster and tighten it. If using another antenna other than a SureCall
antenna, use the included adapter to connect the cable leading from
OUTSIDE connection to antenna.
Connect the Oudoor Antenna
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
6
Installing Your Hardware
Mounting the Antenna:
Step 1: Unscrew antenna from L-mounting bracket on antenna base with hands,
or wrench, if needed.
Step 2: Using vertical plate of bracket, mark position of desired placement with
pencil or marker.
Step 3: Unscrew nut on end of stucco screw and remove it along with lock
washer and regular washer.
Step 4: Place vertical plate into desired location and tap the screws, head rst,
along with sleeve into stucco 1⁄2” to 5/8” deep into place.
Step 5: In this order, place washer, lock washer and nut on each screw and
tighten until secure. When tightening screw, sleeve will expand to secure
plate. Screw antenna securely back onto horizontal plate.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 7
Installing Your Hardware Installing Your Hardware
Connect the Data Port: Connect USB connector (not provided) to the supplied
SC-174 6 foot cable and connect the cable to the booster connection labeled
INSIDE.
Connect the Power Cord:
To prevent damage to the booster, before plugging in the booster to an AC
power outlet, make sure the booster’s power switch is in the OFF position.
Then connect the AC power cord to the booster using the USB connector end.
Then connect the free plug to the outlet. Make sure all of the connections to the
booster are tight and secure. The LED light will turn green indicating that the
booster is ready to use.
Using the Booster
The booster is ready for use as soon as all connections are made and the unit
powers up without the red light coming on. You may now enjoy enhanced
cellular reception through your laptop or computer.
Optional 1-
Outside Omni
Optional 2 -
Outside Yagi
FlexPro
Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex
on all of our antennas, cables and accessories from CM to SC-.
Note: The booster case may become warm during operation. This is normal. Press any key on your cell phone to refresh
communication with the base station.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
8
Troubleshooting
Troubleshooting
Problem Resolution
Signal booster has no power
After installing your signal
booster system, you have
no signal or reception.
Verify that the booster switch is turned on. Make sure the power
supply is plugged in. If the power LED is still o, return the power
supply to SureCall. Contact SureCall’s tech support at 888-365-
6283 or @surecall.com, or go to www.surecall.com and log on to
online suport to receive a Return Merchandise Authorization (RMA).
Verify that all signal booster and antenna
cable connections are secure.
The Warning LED on the
side of your signal booster is
ashing red.
Make sure you have the recommended 4-6
feet of separation between the booster and
the antenna.
Component Product Number Description
Kitting Information
LTE- V / LTE- A
Antenna
Outdoor Cable
Outdoor Cable
200W
SC- 174 10 feet
SC- 110W (Optional)
SC-174-5 Feet 2.1 dB
3.8 dB
3 dBi
1.1 dBi
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 9
Troubleshooting
Specications
Specications
Product Name LTE Verizon LTE AT&T
Uplink Frequency Range (MHz): 776-787
745-757 698-716
728-746
50 Ω
15 dB
5 dB
≤2.0
110VAC, 60Hz IN / 6V
1 Watt EIRP
SC-174
FME Male Connectors
<9W
1 lb.13 oz
RSNM2M
Downlink Frequency Range (MHz):
AC Power Transofmer
VSWR:
Maximum Gain:
Noise Figure:
Input Impedance/ OutImpedancde
Maximum Output Power:
Cable:
RF Connectors:
Power Consumption:
FCC ID (USA)
Dimensions: 6”x 4” x 2”
Weight:
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/
or materials. Specications are subject to change. The three-year warranty only applies to products meeting
the latest FCC Certication Guidelines stated on 2/20/2013 and going into eect April 30, 2014. A two-year
warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modied condition, shipped in the original or
protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authoriza-
tion (RMA) number printed clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free
at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside
of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all ac-
cessories originally included in the signal booster box must be returned with the signal booster. (The Buyer
does not need to include accessories sold in addition to the signal booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse,
abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material
and workmanship, and will perform in full accordance with applicable specications. The limit of liability under
this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased
up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014,
as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns
must rst be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an
authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make
changes in any of its products without incurring any obligation to make the same changes on previously
delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all prod-
ucts returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products
returned from outside the United States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise,
which are found to meet the applicable specications or which are not defective or not covered by this war-
ranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they
satisfactorily fulll the performance requirements that were published in the product specication literature,
or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts
thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no
warranty whatsoever in respect to accessories or parts not supplied by it.
10
Warranty
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARAN-
TEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED
OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT,
IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED
OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN
NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAM-
AGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any
controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules
then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in
any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforce-
able under applicable law, then such provision shall be ineective and excluded to the extent of such invalidity or
unenforceability without aecting in any way the remaining provisions hereof.
SAFETY INFORMATION
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent.
Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this
device on their network. If you are unsure,
contact your provider. You MUST operate this device with approved antennas and cables as specied by the
manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating
this device immediately if requested by the
FCC or a licensed wireless service provider.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY
USING THIS DEVICE.
48346 Milmont Drive
Fremont, California 94538
USA
888.365.6283
Fax: 510.996.7250
www.surecall.com
SureCall has made a good faith eort to ensure the accuracy of the information in this document and disclaims the
implied warranties of merchantability and tness for a particular purpose and makes no express warranties, except
as may be stated in its written agreement with and for its customers.SureCall shall not be held liable to anyone for
any indirect, special or consequential damages due to omissions or
errors. The information and specications in this document are subject to change without notice. © 2014. All Rights
Reserved. All
trademarks and registered trademarks are the property of their respective owners.
11
Warranty Warranty
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless
provider and have your providerÕs consent. Most wireless providers consent to
the use of signal boosters. Some providers may not consent to the use of this
device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified
by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches)
from any person.
You MUST cease operating this device immediately if requested by the FCC or
a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be
inaccurate for calls served by using this device.
This is a
CONSUMER device.
r’s