Cellphone Mate SureCall MOBILE-30 Dual Band Mobile Booster User Manual

Cellphone-Mate Inc. dba SureCall Dual Band Mobile Booster Users Manual

Users Manual

User Guide Mobile30 2G/3G Vehicle Signal Booster Kit™
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.comHow It Works Pg. 3Package Contents Pg. 4Installation: Step1: Connect outside antenna Pg.5 Step 2: Connect inside antenna Pg.6 Step 3: Install the signal booster Pg.6 Step 4: Congure Gain Setting Pg. 7Troubleshooting Pg. 8Specication Pg. 9Kitting Information Pg. 9Warranty Pg. 10-11Safety Information Pg. 11Table of Contents2Thank you for purchasing SureCall’s Mobile30 cell phone signal booster kit. Mobile30provides enhanced 2G and 3G voice and data reception and is congurable for any size vehicle.If you need any assistance during product installation please contact tech support at 1-888-365-6283 or email us at support@surecall.com.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 3The SureCall Mobile30 is a high-quality bidirectional booster that enhances cellular signals for cars, motor homes, and other vehicles.The Mobile30 works with two antennas:• An inside antenna that communicates with your cell phone. • An outside antenna that communicates with the cell tower.Signals sent from a cell tower are received by the outside antenna, amplied by the booster and then sent to your cell phone via the inside antenna. When your phone transmits, the signal is sent to the inside antenna, and then sent to the cell tower via the outside antenna. A minimum amount of cellular reception is required for the Mobile30 to work properly. Cellular signal strength is measured in dBm, an abbreviation of the radio power per milliwatt. A minimum of -100 dBm is required. Signal readings usually appear as a negative number (for example, -85). The stronger the signal, the closer it gets to zero. See graph below.How it worksCell TowerOutside AntennaSignal Strength-50dB-60dB-70dB-80dB-90dB-100dB-110dBExcellentGoodPoor
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com4Package Contents1. Unpack all package contents. For missing or damaged items, contact your reseller.2. Turn over the signal booster and record the model and serial number for reference: Serial #: Purchase Date: 3. Keep the carton and packing material to store the product in case you need to return it.Your Mobile30 signal booster package includes the following items:• One SureCall Mobile30 signal booster• One outside antenna with attached cable• One inside antenna with attached cable• One DC car charger for vehicle• Velcro® and screw-mounting kit
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 5InstallationInstallation Steps:Step 1. Installing your HardwareConnect the Outside Antenna1. Connect the magnetic outside antenna to the roof of the car in a location that:• Is on top of the vehicle• Has at least a 12-inch radius clear of obstructions and other radiating elements, such as a radio antenna.• Is at least 4-6 feet from the inside antenna.2. Using the supplied cable, connect the outside antenna to the booster connector marked OUTSIDE.3. Run the outside antenna cord across the car’s roof and under the front door insulation lining to hide and protect the antenna cable. Wrap up any loose cable4. Hand tighten the connectionNote: The outside antenna must not be collocated or operating with any other antenna or booster.Mobile30Magnetic AntennaPower AdapterInside Patch Antenna
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com6Note: Laboratory tests show that patch antennas can work from as close as 2 ft. from the outside antenna if the patch antenna is facing away from the outside antenna. If the alert lights blink red, showing oscillation, turn the dial of the oscillating band down 3 dBs.InstallationStep 2. Connect the Inside Antenna1. Mount the inside antenna so it is: • Within 2-3 feet of the cell phone, or directly to the back of the cell phone. • Mounted on a surface that is at least 4” (10cm) away from metal.2. Using the attached cable, connect the antenna to the booster connector marked INSIDE3. Hand tighten the connectionStep 3. Install the Signal Booster1. Mount the booster under the seat of the vehicle, or on the front or middle console of the vehicle. The location you select should: • Be away from excessive heat, direct sunlight, or moisture. • Provide proper ventilation.2. Connect the outside antenna cable to the signal booster connector marked OUTSIDE. Hand-tighten the connection.3. Connect the inside antenna cable to the signal booster connector marked INSIDE. Hand-tighten the connection.4. Connect the DC power cord to the signal booster. Once you’ve connected the DC power cord to the signal booster, connect the plug on the other end of the DC power outlet to the cigarette lighter adapter. • The signal booster turns on automatically. • The Power LED lights up to show that the signal booster is ready for use. If the Power LED does not turn ON be sure the DC outlet and adapter are working.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 7TroubleshootingProblem ResolutionSignal booster has no powerAfter installing your signal booster system, you have no signal or reception.Verify that the booster switch is turned on. Make sure the DC power outlet is plugged into the cigarette lighter adapter. If the green POWER LED on the signal booster is OFF, return the power supply to SureCall. Contact tech support at 1-888-365-6283 or support@surecall.com, or go to www.surecall.com and log on to online support to receive a Return Merchandise Authorization. (RMA)Double-check all signal booster and antenna cable connections.In the event you encounter a problem, follow the suggestions below to resolve the issue.Your signal booster restarted and shut down for 15 minutes, and is now shut down permanently.Each SureCall signal booster is equipped with Auto Shutdown to prevent cell tower interference. The location where your car is parked may be too close to a cell tower. Once away from the original location, use the power supply switch to restart the booster manually.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com8SpecicationSpecication MOBILE30Uplink Frequency Range (MHz): 824-849 / 1850-1910 869-894 / 1930-1990 50 Ω30 dB5 dB≤2.0CDMA, WCDMA, GSM, EDGE, HSPA+,EVDO and all cellular standards5-15VEIRP is 20.5 dBmRG174 FME Male (both ends )<10W8” x 1.25” x 5”1 lbs 8 ozRSNMOBILE30Downlink Frequency Range (MHz):Supported Standards:DC Car Charger:VSWR:Maximum Gain:Noise Figure:Input/Output Impedance:Maximum Output Power:Cable:RF Connectors:Power Consumption:Dimensions:Weight:FCC (USA):
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 9Kitting InformationKitting InformationComponentOutside AntennasNote: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex on all of our antennas, cables and accessories from CM to SC-.SC-200W 3 dBi 5 dBi-4.3 dB1.1 dBi-8.8 dB3 dBiRG-174–4.3dB –8.8dBSC-110WRG-174Outside CableInside AntennaInside CableGain / Loss800 MHz 1900 MHzProduct Number*All equivalent antennas and cables are suitable for use with the Flex2Go booster.
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.comThree-Year Product WarrantySureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated on 2/20/2013 and going into eect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container. Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workman-ship, and will perform in full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products. As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specications or which are not defective or not covered by this warranty. Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the performance requirements that were published in the product specication literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.10Warranty
Limitations of Warranty, Damages and Liability:EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRE-SENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Associa-tion, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineective and excluded to the extent of such invalidity or unenforceability without aecting in any way the remaining provisions hereof.SAFETY INFORMATIONThis is a CONSUMER device.BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider. You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.48346 Milmont DriveFremont, California 94538USA888.365.6283Fax: 510.996.7250www.surecall.comSureCall has made a good faith eort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specications in this document are subject to change without notice. © 2014. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com 11Warranty
SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com BEFORE USE, you MUST REGISTER THIS DEVICE with your wirelessprovider and have your providerÕ reless providers consent tothe use of signal boosters. Some providers may not consent to the use of thisdevice on their network. If you are unsure, contact your provider. You MUST operate this device with approved antennas and cables as specifiedby the manufacturer. Antennas MUST be installed at least 20 cm (8 inches)from any person. You MUST cease operating this device immediately if requested by the FCC ora licensed wireless service provider. WARNING. E911 location information may not be provided or may beinaccurate for calls served by using this device.This is a CONSUMER device.BEFORE USE, you MUST REGISTER THIS DEVICE with your wire-less provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.

Navigation menu