Cellphone Mate SureCall RANGE 5 Band Mobile Booster User Manual
Cellphone-Mate Inc. dba SureCall 5 Band Mobile Booster Users Manual
Users Manual
SureCall N-Range User Guide
www.SureCall.com | 1-888-365-6283 | support@surecall.com2
Thank you for purchasing SureCall’s N-Range cell phone signal booster kit. N-Range
provides enhanced voice, text and 4G data signal for any vehicle.
If you have any questions during setup, please reach out to our US-based experienced
support technicians:
• Call: 1-888-365-6283
• Email: support@surecall.com
Table of Contents
How It Works ........................................................................................................................... 3
Package Contents ................................................................................................................... 4
Step 1: Place N-Range Antenna on the Vehicle’s Roof ........................................................... 5
Step 2. Mount Cradle Antenna & Connect Components ........................................................ 6
Step 3. Connect To Power ...................................................................................................... 7
Troubleshooting ....................................................................................................................... 8
Specications .......................................................................................................................... 8
Antenna Kitting Information ..................................................................................................... 9
Consumer Guidelines ............................................................................................................ 10
Three-Year Product Warranty ................................................................................................ 12
SureCall N-Range User Guide
www.SureCall.com | 1-888-365-6283 | support@surecall.com 3
How It Works
The SureCall N-Range is a cellular signal booster that enhances cellular signals for a single
device in your vehicle.
The N-Range works with two antennas:
• An inside antenna that communicates with your cell phone.
• An outside antenna that communicates with the cell tower.
Signals sent from a cell tower are received by the outside antenna, amplied by the
integrated booster and then sent to your cell phone via the inside antenna. When your phone
transmits, the signal is sent back to the cell tower.
SureCall N-Range User Guide
www.SureCall.com | 1-888-365-6283 | support@surecall.com4
Package Contents
Unpack all package contents. For missing or damaged items, contact your reseller.
Keep the carton and packing material to store the product in case you need to return it.
Turn over the signal booster and record the model and serial number for reference:
Serial #:
Purchase Date:
Your signal booster package includes the following items:
1. SureCall N-Range Outside Magnetic-mount antenna with optional adhesive mount
2. Magnetic phone mount with incorporated antenna and metal phone plates
3. DC power adapter
3. DC Power
Adapter
1. N-Range Antenna
with Optional Adhesive
Mount
2. Magnetic Cradle
Antenna
with metal plates
SureCall N-Range User Guide
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Step 1: Place N-Range Antenna on the Vehicle’s Roof
Choose a location on the exterior of your vehicle
that is toward the back and at least a 12-inches from
obstructions and other radiating elements, such as a
radio antenna.
Note: For non-metal vehicle surfaces, use the provided
optional adhesive tape following the directions below.
Next, run the cable from the outside antenna across the
car’s roof and into the car.
To hide and protect the antenna cable, carefully pull
down the door seal, run cable underneath it and push the
seal back into place.
Run the cable to the inside of the vehicle near
the planned location of the booster (under the
seat of the vehicle, or in the front or middle
console).
Note: The outside antenna must not be collocated or
operating with any other antenna or booster.
Installation Using Adhesive Tape
Note, For applications that require a more secure mount or where mounting surface is not
metal, an optional adhesive mount has also been included with your kit.
• Find a at and horizontal surface toward the back of your vehicle that is at least 12-inches
from obstructions and other radiating elements, such as a radio antenna.
• Use the alcohol pad to clean the mounting location.
Apply the tape as soon as possible
after cleaning to avoid contaminants.
• Remove backing from one side of the adhesive mount and press rmly to bottom of
antenna.
• Remove the backing from the adhesive strip and press the N-Range antenna down rmly
onto the mounting location.
SureCall N-Range User Guide
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IMPORTANT: The antenna must be located at least 8 inches from all persons. The FCC requires to never use the cell
phone in the cradle next to your ear.
6
Step 2. Mount Cradle Antenna & Connect Components
Identify a location for the inside antenna on or near your front dashboard that is
1. Within 2-3 feet of the typical cell phone location
2. At least 8 inches (20cm) from cellular devices and
3. At least 4 inches (10cm) from metal
Attach adhesive metal plate to mobile phone for a secure magnetic hold.
1. Place the magnetic cradle antenna on an air-vent, in your cup-holder or center-console.
2. Route the cable from the antenna to the location of the N-Range cable connector.
We recommend running the cable under the oor-mats or beneath the car’s molding for a
professional look.
3. Join cables and hand tighten.
4. Adhere one of the magnetic stickers to the back of your phone or phone-case and place
your phone on the magnetic cradle antenna.
Vent clip
Magnetic plate
Metal plate
N-Range antenna
cable connector
SureCall N-Range User Guide
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Step 3. Connect To Power
1. Plug the DC Power Adapter into power port of your car.
2. Switch the Power Switch to On and a red light will illuminate on the adapter.
3. The cradle antenna will illuminate a green light when it is receiving power.
Note: Your phone will only receive the enhanced signal when it is placed on the cradle
antenna.
When your car is off, turn the power switch to OFF to keep the booster from continuing to
draw power from your vehicle.
Power
switch
Power connector
Power LED
Cable to booster
SureCall N-Range User Guide
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Troubleshooting
Signal booster has no
power
Verify that the Power LED is ON.
Connect the power supply to an alternate power source.
Verify that the power source is operational and the fuse is intact.
If it remains OFF, contact tech support at:
1-888-365-6283 or support@surecall.com
After completing
installation, signal has
not Improved
Verify that cable connections are tightly tted to the booster.
Note: Bars are not always a reliable measure of signal. The best way to conrm signal
coverage is the ability to place and hold a call.
Specications
Product N-RANGE (SC-NRANGE)
Uplink Frequency Range (MHz): 698-716 / 776-787 / 824-849 / 1850-1915 / 1710-1755 (G Block Included)
Downlink Frequency Range (MHz):
728-746 / 746-757 / 869-894 / 1930-1995 / 2110-2155 (G Block Included)
Input / Output Impedance: 50 Ω
Maximum Gain: 23 dB
Gain Adjustment: 20 dB (Automatic)
Supported Standards: CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards
Noise Figure: ≤ 7 dB
VWSR: ≤ 2.0
Maximum Output Power: 1 Watt EIRP
DC Power: 8-15VDC
Cable: SC-174, 15 ft
RF Connectors: SMA Female
Power Consumption: < 12W
Operation Temperature: 14° F – 122º F
Dimensions: 5 x 3.5 x 3 in
Weight: 0.62 lbs (9.92 oz)
Certication: FCC ID: RSNRANGE IC: 7784A-RANGE
Note: The term “IC” before the radio certication number only signies that Industry Canada technical specica-
tions were met.
SureCall N-Range User Guide
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Antenna Kitting Information
Component
Prod No.
(Description)
Gain/Loss Notes
LTE-A LTE-V 800 MHz
1900
MHz
1700 MHz /
2100 MHz
N-Range Kit
Outdoor Antenna SC-326W -1 dBi -1 dBi 0 dBi 2.5 dBi 2 \ 3 dBi Integrated
antenna
Indoor Antenna SC128W -0.1 dBi -0.1 dBi -0.3 dBi 3 dBi 2.5 \ 3.2 dBi
Indoor Cable SC-174-6ft (6 Feet) 1.6 dB 1.6 dB 1.7 dB 2.8 dB 2.6 \ 2.9 dB
*All equivalent antennas and cables are suitable for use with the N-Range
As above , lower gain antenna can also be used.
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Changes
or modications not expressly approved by SureCall could void the user’s authority to operate the
equipment.
PreAGC PreAGC
Pulse GSM 4.1 MHz AWGN
Frequency Input Output Gain Input Output Gain
(MHz) (dBm) (dBm) (dB) (dBm) (dBm) (dB)
Uplink: 1710-1755 0.9 21.6 20.7 1.2 21.6 20.4
Uplink: 1850-1915 5.8 25.9 20.1 2.9 23.1 20.2
Uplink: 824-849 2.9 24.5 21.6 1.5 22.4 20.9
Uplink: 698-716 2.4 25.1 22.7 2.0 22.9 20.9
Uplink: 777-787 1.4 23.7 22.3 1.7 22.7 21.0
Downlink: 2110-2155 -23.7 -1.2 22.5 -20.4 1.2 21.6
Downlink: 1930-1995 -20.7 0.8 21.5 -22.4 -0.7 21.7
Downlink: 869-894 -22.8 -1.1 21.7 -23.5 -1.0 22.5
Downlink: 728-746 -21.9 -0.4 21.5 -23.2 -1.6 21.6
Downlink: 746-757 -21.0 -2.4 18.6 -22.4 -3.4 19.0
FCC Statement
27.50(d)(4) Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited
1 Watt EIRP. Fixed sta tions operating in this band are limited to a maximum antenna height of 10 meters above
ground. Mobile and portable stations operating in this band must employ a means for limiting power to the
minimum necessary for successful communications.
When used with any mobile device utilizing the 1710-1755 MHz band, the FCC limits booster equipment
placement to a maximum of 10 meters above ground level. Installation of this equipment which does not comply
with federal requirements may subject the owner to FCC enforcement action.
SureCall N-Range User Guide
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15.105 This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
* Reorient or relocate the receiving antenna
* Increase the separation between the equipment and receiver.
* Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
* Consult the dealer or an experienced radio/TV technician for help.
15.19 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
I
mportant: The antenna must be located at least 8 inches from all persons. The FCC requires to never use the cell phone
in the cradle next to your ear.
Consumer Guidelines
This is a CONSUMER device
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most
wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on
their network. If you are unsure, contact your provider.
In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-05
1
You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST
be installed at least 20 cm (8 inches) from (i.e. MUST NOT be installed within 20 cm of) any person.
You MUST cease operation of this device immediately if requested by the FCC (or ISED in Canada) or a licensed
wireless service provider.
WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.
Ce produit est un appareil de CONSOMMATION
AVANT DE L’UTILISER, vous DEVEZ ENREGISTRER CE DISPOSITIF auprès de votre fournisseur de services
cellulaires et obtenir son consentement. La plupart des fournisseurs de services cellulaires autorisent l’utilisation
d’amplicateurs de signal. Il se peut que certains fournisseurs n’autorisent pas l’utilisation de ce dispositif sur leur
réseau. Si vous n’êtes pas sûr, contactez-le.
Au Canada, AVANT DE L’UTILISER vous devez répondre à toutes les exigences ISED CPC-2-1-05
2
Vous DEVEZ utiliser ce dispositif avec les antennes et les câbles autorisés, tel que le spécie le fabricant. Les antennes
DOIVENT être installées à au moins 20 cm (8 po) (NE DOIVENT PAS être installées à moins de 20 cm) de toute
personne avoisinante.
Vous DEVEZ arrêter cet appareil immédiatement à la demande de la FCC (ISED au Canada) ou de tout fournisseur de
services cellulaires autorisé.
AVERTISSEMENT: Il se peut que les informations relatives à la localisation E911 ne soient pas disponibles ou soient
inexactes pour les appels qui utilisent cet appareil.
1 For details on the requirements specied in ISED CPC-2-1-05, visit: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html
2 Pour plus de détails sur les exigences ISED CPC-2-1-05, reportez-vous au site: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html
SureCall N-Range User Guide
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Register your cellular booster with your wireless carrier at the following urls:
Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html
AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
T-Mobile: https://support.t-mobile.com/docs/DOC-9827
Sprint: https://www.sprint.com/legal/fcc_boosters.html
U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp
CAN ICES-3 (B)/NMB-3(B) (Canada) :
This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation
The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier
signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can
cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not
by an attenuator at the output of the device.
Cet appareillage numérique de la classe B répond a toutes les exigencies de l’interférence canadienne causant des
réglements d’équipment. L’opération est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer
l’interférence nocive, et (2) ce dispositif doit accepter n’importe quelle intérference reçue, y compris l’intérference qui peut
causer l’opération peu désirée.
La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse
unique. Pour des appareils avec porteuses multiples, on doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie
est retransmis et qu’il peut causer du brouillage aux utilisateurs de bandes adjacentes. Une telle réduction doit porter sur la
puissance d’entrée ou sur le gain, et ne doit pas se faire au moyen d’un atténuateur raccordé à la sortie du dispositif.
SureCall N-Range User Guide
www.SureCall.com | 1-888-365-6283 | support@surecall.com
Three-Year Product Warranty
Register at www.SureCall.com
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials.
Specications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certication
Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products
manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modied condition, shipped in the original or protective
packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed
clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283.
Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be
returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster
box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal
booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or
mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship,
and will perform in full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s
option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO
YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material
and/or workmanship. Warranty returns must rst be authorized in writing by SureCall. Disassembly of any SureCall product
by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right
to make changes in any of its products without incurring any obligation to make the same changes on previously delivered
products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to
SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United
States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to
meet the applicable specications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll
the performance requirements that were published in the product specication literature, or in accordance with samples
provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident,
negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not
supplied by it.
Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR
REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES,
CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL
OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY,
RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED,
AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE
FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any
controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then
prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court
having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable
12
SureCall N-Range User Guide
law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in
any way the remaining provisions hereof.
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied
warranties of merchantability and tness for a particular purpose and makes no express warranties, except as may be stated
in its written agreement with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or
consequential damages due to omissions or errors. The information and specications in this document are subject to change
without notice.
© 2018. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.
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