Cellphone Mate SureCall TRIFLEX-V 3-Band Cellphone Signal Booster User Manual

Cellphone-Mate Inc. dba SureCall 3-Band Cellphone Signal Booster

Contents

User Manual

Tri-Band Wireless Adjustable Signal Booster 3G – 4G Home/Office Signal Booster Kit TRIFLEX-V for Verizon2G thru 4G (TRIFLEX-V) User Guide TRIFLEX-V HOME/OFFICE KITSMN-AMP-01 INTRODUCTION 2 PRINCIPLES OF OPERATION 2 SURECALL TRIFLEX PACKAGES 3 TRIFLEX BOOSTER HARDWARE 4 INSTALLATION 5 PACKAGE CONTENTS 5 SITE SELECTION 5 INSTALLATION INSTRUCTIONS 6 TROUBLESHOOTING 10 FREQUENTLY ASKED QUESTIONS 12 OBTAINING TECHNICAL SUPPORT 12 WARRANTY 13 SPECIFICATIONS 15 SAFETY INFORMATION 16
INTRODUCTION SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 2 All rights reserved. Introduction Congratulations on purchasing the SureCall TriFlex - V kit for 2G-3G, all carriers, and 4G LTE for Verizon, the finest cellular signal booster available! SureCall adjustable cellular boosters and kits from Cellphone-Mate remove the frustration over dropped calls, limited range, and slow data rates by amplifying incoming and outgoing cellular signals in buildings, offices, and homes. The TriFlex is designed with leading-edge technologies to detect and amplify weak incoming signals your cellular device would otherwise miss and to broadcast a significantly stronger signal back to the cell tower. This guide contains all the information you need to get your SureCall TriFlex booster system up and running. Principles of Operation The SureCall TriFlex is a high-quality bidirectional signal booster that boosts cellular signals for areas prone to weak or shadowed cellular coverage. The TriFlex works with two antennas: x An inside antenna that communicates with your cell phone. x An outside antenna that communicates with the cell tower. Signals sent from a cell tower are received by the outside antenna, amplified by the booster and then sent to your phone via the inside antenna. When your phone transmits, the signal is sent to the inside antenna, and then sent to the cell tower via the outside antenna. Some cell signal is required for the TriFlex to enhance cellular signal coverage. The weakest cell signal for the TriFlex to work is low -100dBm to high -90dBm. dBm is an abbreviation for the power ratio in decibels of the radio power per one milliwatt. To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and press Call. In the top-left corner, a number appears instead of bars. For Android devices, you can download several apps to measure exact signal strength. Look up check real signal strength to find a cell signal measurement app.
INTRODUCTION SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 3 All rights reserved. SureCall TriFlex Packages TriFlex - Antenna Kitting Information Component Product Number (Description) Gain/Loss LTE-V 800 MHz 1900 MHz Outdoor Antennas* CM288W 3dBi 3dBi 4dBi CM230W 10dBi 10dBi 10dBi Outdoor Cables* CM240-40FN (40 feet) -3.52 dB -3.98 dB -6.52 dB CM400-75NN (75 feet) -4.22 dB -4.41dB -6.17 dB Indoor Cables* CM240-20FN (20 feet) -2.06 dB -2.29 dB -3.56 dB CM400-30NN (30 feet) -2.05 dB -2.12 dB -2.83 dB Indoor Antennas* CM248W 7dBi 7dBi 10dBi CM222W 3dBi 3dBi 6dBi * All equivalent antennas and cables are suitable for use with the TriFlex-V booster. Note: For the signal booster to work, the following items are required: x Outside antenna x Cable for connecting the outside antenna to the booster x Signal booster x Inside antenna x Cable for connecting the inside antenna to the booster x Power supply Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC. Changes or modifications not expressly approved by Cellphone-Mate could void the user’s authority to operate the equipment.
INSTALLATION SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 4 All rights reserved. TriFlex Booster Hardware The following figure shows the key hardware components on the TriFlex 65dB cellular booster. Refer to this figure as you install your SureCall TriFlex components. PCS Dial Outdoor Antenna Connector Indoor Antenna Connector Power Connector (not shown) Power LED (not shown) Alert LEDs Cellular Dial LTE/AWS Dial
INSTALLATION SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 5 All rights reserved. Installation Package Contents Unpack all package contents and check for damage. For missing or damaged items, contact your reseller. Keep the carton and packing material to store the product or if you need to return it. Site Selection For optimum performance, select a location for your outside antenna that: x Provides the best signal strength possible. To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and press Call. In the top-left corner, a number appears instead of bars. For Android devices, you can download several apps to measure exact signal strength. Look up “check real signal strength” to find a cell signal measurement app. x Avoids areas where wireless signals can be blocked or reflected by buildings, walls, trees, hills, and other terrain features. This can result in low signal strength. x Is not close to energy-efficient windows, which can affect signal penetration into a home or office. Note: The cell phone tower site in relation to the location where you install your outside antenna also determines signal strength. Although cell phone providers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower locations, which can limit signal strength at your location.
INSTALLATION SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 6 All rights reserved. Installation Instructions The TriFlex booster is suited for installation in a building or home. Step 1. Connect the Outside Antenna 1. Mount the fiberglass antenna in an outside mounting location that: x Has at least a 12-inch radius clear of obstructions and other radiating elements. x Is at least 75 feet in a straight line from the inside antenna when used in an area prone to weak cellular signals and operating the booster at full 65dB gain. x Is not co-located or operating with any other antenna or booster. 2. Using the CM240 or CM400 cable, connect the outside antenna to the booster connector marked OUTSIDE (see page 4). 3. Hand tighten the connection. IMPORTANT: A minimum separation distance of 30 vertical feet is necessary between the outside and inside antennas. If the inside coverage is not sufficient, you may need as much as 80 feet of separation. See the table on page 9. Step 2. Connect the Inside Antenna 1. Mount the inside antenna: x Omnidirectional dome antenna: mount the antenna on the ceiling in a central location where you want reception. x Panel antenna: install the antenna against a wall or surface projecting where you want reception. Stay 6½ feet away from the panel to receive better reception from the signal booster system.
INSTALLATION SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 7 All rights reserved. 2. Using the CM240 or CM400 cable, connect the inside antenna to the booster connector marked INSIDE (see page 4). 3. Hand tighten the connection. Step 3. Mount the Booster (Optional) 1. Select a location for your booster. 2. Clean the intended surface and allow it to dry. 3. Peel the protective paper from the back of the hook sides of the Velcro. Press the adhesive side of the Velcro strips into place on the bottom of the booster, one strip on each end. 4. Wait 5 minutes, and then attach the loop side of the Velcro to the hook side. The adhesive bond reaches maximum strength after 24 hours. 5. With both the Velcro loop and hook pieces attached to the back of the booster, peel the protective paper off of the back of the loop strips. 6. Press the entire booster into its mounting place, and then wait 5 minutes for the adhesive to set. 7. Be sure the booster is seated firmly. To remove the booster, rotate it across the Velcro. Do not pull the booster or cables.
INSTALLATION SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 8 All rights reserved. Step 4. Connect to AC Power 1. Connect the AC power cord to the booster (see page 4). 2. Connect the plug on the other end to a 110V AC power outlet. Be sure all connections to the booster are tight and secure. x The booster turns on automatically. x The Power LED goes ON to show that the booster is ready for use (see page 4). x The Alert LEDs flash up to 15 seconds on each band to show the band is activated (see page 4). The booster is rated for 5-20V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury, and void your warranty.
INSTALLATION SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 9 All rights reserved. Step 5. Configure Gain Settings 1. Facing the front of your booster, find the PCS, Cellular, and LTE / AWS dials on the top of the booster (see page 4). 2. Set the following dials according to the coverage area and the distance between the indoor and outdoor antennas (see the table below). Note: As you can see from the table above, acquiring the recommended indoor and outdoor antenna separation optimizes coverage significantly. Any reduced antenna separation reduces the booster’s cellular signal capabilities. If Coverage Area is... and Antenna Separation is... Set All Dials to... 3000 - 6000 square feet 60 - 80 feet 65 (default setting) 2000 – 4000 square feet 50 – 75 feet 60 1500 – 2000 square feet 40 - 60 feet 55 1000 - 1500 square feet 35 – 50 feet 50 1000 square feet and below 30-35 feet 45 or below
TROUBLESHOOTING SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 10 All rights reserved. Troubleshooting In the unlikely event you encounter a problem, use the following steps to identify and resolve the issue. Problem Resolution Booster has no power 1. Verify that the switch on the power supply is turned on and red LED is ON. 2. Connect the power supply to an alternate power source. 3. Be sure the power source is not controlled by a switch that can remove power from the outlet. 4. Check the green POWER LED on the booster. If it is OFF, return the power supply to Cellphone-Mate. Contact tech support at 1-888-365-6283, email support@surecall.com, or go to surecall.com and log on via online support to receive a Return Merchandise Authorization (RMA). After installing the booster system, you have no signal or reception. 1. Check the strength of the outside signal as close as you can to the outside antenna. To measure your existing cell signal: Apple iPhone: dial *3001#12345#*and press Call. In the top-left corner, a number replaces the bars. Android devices: download apps to measure exact signal strength, such as Network Signal Info in the Google Play store. Search "check real signal strength" to find other cell signal measurement apps. 2. Double-check all booster and antenna cable connections. 3. Be sure your booster's dB gain is turned up to full power on each dial. One of the red lights next to the dials on your booster is flashing red. 1. Turn down the dB gain on the dial until the light goes OFF or turns yellow. 2. Be sure the inside panel antenna is facing away from the outside antenna. 3. Use the recommended antenna separation: • 65dB  60 ft. separation • 63dB  50-60 ft. separation • 55dB  40-50 ft. separation • 50dB  30-40 ft. separation • 45dB  20-30 ft. separation • 40dB  10-20 ft. separation • 35dB  10 ft. separation
TROUBLESHOOTING SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 11 All rights reserved. Problem Resolution Your booster restarted and shut down for 15 minutes, and is now shut down permanently. Each SureCall booster is equipped with Auto Shutdown to prevent cell tower interference. The outside antenna may be close to a cell tower. Move the outside antenna to a location that provides sufficient distance from the cell tower to prevent the booster from automatically enabling Auto Shutdown. Once away from the original location, perform the procedure under Step 4. Connect to AC Power on page 8. The red LED goes ON. More antenna separation is needed. If you cannot provide more antenna separation and the Alert LEDs flash after the initial activation period, lower the dial above the blinking LED by 5 dB (for example, from 50 to 45) and monitor the bars on your cell phone to see whether reception improves. The Power LED does not turn ON. Be sure the AC outlet is working and is not controlled by a wall switch that can remove power from the outlet. The Alert LEDs flash after the initial activation period. Lower the dial above the blinking LED by 5 dB (for example, from 65 to 60) and monitor the bars on your cell phone to see whether reception has improved. The Alert LEDs continue to flash. The booster shuts down automatically, and then restarts after 60 seconds. Turn down the PCS, Cellular, or LTE/AWS dial that is oscillating to prevent the booster from shutting down automatically.
FREQUENTLY ASKED QUESTIONS SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 12 All rights reserved. Frequently Asked Questions For a list of Frequently Asked Questions and a comprehensive, up-to-date Troubleshooting Guide, please visit our website at: www.surecall.com or call us at 1-888-365-6283. Obtaining Technical Support You can also consult a Cellphone-Mate technical specialist directly by emailing us at support@surecall.com. Record the model and serial number for your products: Serial #: ______________________________________________________ Purchase Date: ________________________________________________
WARRANTY SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 13 All rights reserved. Warranty Two-Year Product Warranty Cellphone-Mate warrants its products for two years from the date of purchase against defects in workmanship and/or materials. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container. Buyers may obtain an RMA number for warranty returns by calling the Cellphone-Mate Return Department toll-free at 1-888-365-6283. Any returns received by Cellphone-Mate without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) This warranty does not apply to any product determined by Cellphone-Mate to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties. Cellphone-Mate warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at Cellphone-Mate’s option, to repair or replace any product or part thereof which shall within TWO YEARS of purchase as determined by examination by Cellphone-Mate, prove defective in material and/or workmanship. Warranty returns must first be authorized by Cellphone-Mate, Inc., either in writing or by phone. Disassembly of any Cellphone-Mate, Inc. product by anyone other than an authorized representative of Cellphone-Mate voids this warranty in its entirety. Cellphone-Mate reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products. As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to Cellphone-Mate for repair, and Cellphone-Mate will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specifications or which are not defective or not covered by this warranty. Products sold by Cellphone-Mate shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the performance requirements that were published in the product specification literature, or in accordance with samples provided by Cellphone-Mate. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. Cellphone-Mate makes no warranty whatsoever in respect to accessories or parts not supplied by it.
WARRANTY SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 14 All rights reserved. Limitations of Warranty, Damages and Liability: EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. CELLPHONE-MATE AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL CELLPHONE-MATE, INC. BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof.
SPECIFICATIONS SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 15 All rights reserved. Specifications Specification TRIFLEX–V Uplink Frequency Range: Cellular–800: PCS: LTE–V: 824 – 849 MHz 1850 – 1910 MHz 776 – 787 MHz Downlink Frequency Range: Cellular–800: PCS: LTE–V: 869 – 894 MHz 1930 – 1990 MHz 746 – 757 MHz Supported Standards: GSM, CDMA, EDGE, HSPA, EVDO, LTE Input/Output Impedance: 50 Ω Maximum Gain: Cellular–800: PCS: LTE–V: 65 dB 72 dB 64.3 dB Noise Figure: 5 dB VSWR: ≤2.0 AC Power Transmitter: Input: AC 100 – 240 V, 50 – 60 Hz Output: DC 5–15 V Maximum Output Power: 1 Watt EIRP Cable: CM240 or CM400 recommended RF Connectors: N Female (both ends ) Power Consumption: <9W Dimensions: 9.3 x 6.3 x 1.4 in. (23.622 x 16.002 x 3.556 cm.) Weight: 3.5 lbs. (1.587 kgs.) FCC ID (USA): RSNTRIFLEX–V
SAFETY INFORMATION SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 16 All rights reserved. Safety Information Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: x Reorient or relocate the receiving antenna. x Increase the separation between the equipment and receiver. x Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. x Consult the dealer or an experienced radio/TV technician for help.
SureCall TriFlex - V Kit for Home/Office Cellphone-Mate, Inc. Page 17 All rights reserved. 48346 Milmont Drive Fremont, California 94538 USA 888.365.6283 Fax: 510.996.7250 www.surecall.com Cellphone-Mate has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. Cellphone-Mate shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice. Copyright © 2014. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners. SureCall Tri-Band Wireless Adjustable Signal Booster User Guide (TRIFLEX-V) February 6, 2014 TRIFLEX (20130228) V1.2

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