Checkpoint Systems IUSR07000 RFID System User Manual ILS 2 6

Checkpoint Systems Inc RFID System ILS 2 6

Contents

users manual 2

Portable Reader: Conducting Shelf Order Search 4-29Shelf Order Search WindowThe Shelf Order Search window displays the following information:Figure 4.38 Shelf Order Searching• Items in fileThe original count of the items read from the Shelf Order file.•Items ReadThe number of items read during the search.•Items in orderThe number of items that were read in shelf order.• Items not in orderThe number of items that were read that are not in shelf order.• Offset in useAdjust the offset by changing the number and tapping Set. This indicates the current setting used to determine how many barcodes can be separated (or offset) before they are considered out of shelf order. So in the example above, a barcode would be considered out of order if found separated by 10 barcodes. An offset is needed because the wand can read items in a random order within its read range, allowing for adjustment when items of different thickness are being scanned. For example, poetry books are usually slim while reference books are much thicker, thus allowing more or less books within the read range of the inventory wand.
4-30 ILS 2.6 User Guide• Alerts EnabledWhen checked, an alert displays and a sound occurs for items of interest. Tap this button to disable alerts. Alerts occur for the following reasons:See “Shelf Order Alert” on page 4-30 for more details.5Tap Start to begin your inventory search. You must scan items at the starting shelf location in the list. The Offset in use and the Alerts enabled settings may be changed at any time during the search. 6When finished, tap Done. If all of the items shelf order list are found, an alert window notifies you. Tap OK to continue. See “Shelf Order Results” on page 4-31 for details on what to do next.Shelf Order AlertWhen a Shelf Order Alert displays for an item that:• Is not in the list, the barcode displays. The Item Status field indicates Not in List. • Is not in shelf order, the barcode, shelf location, and title displays. The Item Status field indicates Out of Range. Figure 4.39 Shelf Order Alert - Out of Range/Not in List•Show PrevDisplays the previous item read. You can tap this button to display the last item in order to assist in locating the item on the shelf. Out of range • The item read was found in the Shelf Order list, but was not located close enough to the last item in the shelf order.Not in list • The item read was not found in the Shelf Order list.
Portable Reader: Conducting Shelf Order Search 4-31•If Not in List, this item should probably be removed from the shelf, since it is not in the shelf order list. •If Out of Range, this item should be repositioned on the shelf in the correct order.• Show NextDisplays the next item read.•Show ItemReturns the display to the item that is not in the list.Tap Continue when you are ready to resume the scan. Be sure to start at the position you were in when the alert occurred.“Offset in use” and “Alert enable” settings may be changed once the search is resumed.Shelf Order ResultsWhen the shelf order search is completed, the Shelf Order Results window is displayed. The Shelf order results window shows the counters from the completed search. From the results you can:• Create a new search list• Create files of various types from each of the items with results• View the results of each itemsNotice that there is no prompt to perform file transfer at this point because you need to specify the type of file you wish to transfer. Once the file has been created, you would then dock the Portable Data Terminal to copy the file to the Application Server. Figure 4.40 Shelf Order Results
4-32 ILS 2.6 User GuideCreating a New Search List1Tap on the item of interest in the Shelf order results field. For example, “Items not in file.” Items in file does not generate a file.2Tap New Search List.3If a result is present, the File Created field automatically populates with the file name of the Shelf Order Search file and the correct extension “.psl”. For example, if the “Items not in file” line is selected, a new search could be performed to locate the items that do not belong on the shelf: Figure 4.41 PSL fileThe next time you dock the Portable Data Terminal, the file created is uploaded to the Intelligent Library Controller.4Tap Done.5You may now import this file to scan for the barcode(s) into Item Search. See “Preparing an Item Search List File” on page 4-17 for more details.Creating a File from Shelf Order ResultsThis creates a new Search Order Result file, based on which counter is selected in the Shelf order results window. The file extension used determines the type of file, explained below:1Tap on the item of interest in the Shelf order results field. For example, “Items not in file.” Items in file does not generate a file.2Tap Create File and the file is created. The File Created field automatically populates with the file name of the Shelf Order Search file and the correct extension. For example, if the “Items not in file” line is selected, the extension of “.pnl” is used: Figure 4.42 PNL fileTable 4.2Search Order ResultsItem DescriptionItems in file The original count of the items in the Shelf Order file. (no file is created.)Items in order The number of items that were read in shelf order. (.pio)Items out of order The number of items that were read that are not in shelf order. (.poo)Items not found The number of items in the Shelf Order file that were not found. (.pmi)Items not in file The number of items read that were not in the Shelf Order file. (.pnl)
Portable Reader: Conducting Shelf Order Search 4-333You may now import this file to scan for the barcode(s) into Item Search. See “Preparing an Item Search List File” on page 4-17 for more details.Viewing Shelf Order ResultsView List displays the results of a Shelf Order scan. Each item read is displayed in order, with the appropriate status information.Figure 4.43 Shelf Order View List window1Tap on the item of interest. For example, “Items in order.” The View List window appears.2Tap View List.3Tap Show Prev. and Show Next to step through the list.4Tap Done when finished. You are returned to the Shelf Order window.
4-34 ILS 2.6 User GuideSaving Custom Search FilesWhen you create customized search files on the Portable Data Terminal, either types of Item Searches or types of Shelf Order Searches, you can save the customized lists with a file name you input. The same directions apply for all types of search files.1From either the Item Search or Shelf Order main windows, tap Save As. The Save As window displays.Figure 4.44 Sample File Save As Window2Enter a descriptive name into the Name field.3Select a folder, if desired, to save the file. Your synchronization folder is the default folder (None) already selected.4Select the Type of file you wish to create.5You do not need to alter the location from Main Memory.6Tap OK to save the file.To retrieve your file:1Tap Start > File Explorer. 2Navigate to My Documents to find your file. Or, dock the Portable Data Terminal to upload your file to the Application Server.
ILS Remote Monitor: 5-1CHAPTERCHAPTER 0ILS REMOTE MONITORThis chapter describes the ILS Remote Monitor utility and provides information on how to:• Install web site certificates on the clients (page 5-2)• Set up and manage user accounts and permissions (page 5-5)• Start up ILS Remote Monitor (page 5-8)•Single server, multi-branch environment•Peer-to-peer environment• Change branch views (page 5-9)• View the status of different branches (page 5-10)• View and print reports (page 5-11)• Upload Portable Reader inventory files (page 5-12)ILS Remote Monitor is an optional utility that allows library staff operating in a single server, multi-branch or peer-to-peer environment to view the status of other branches on the network from any computer on that network. In addition, library staff can:• Monitor exit alarms• Identify problematic Patron Self-Checkout Stations• Print pre-run reports• Transfer files from a remote location to the Application ServerAfter ILS Remote Monitor is installed and configured on the Application Server, any computer on the local network can use ILS Remote Monitor to access Intelligent Library Controller information.
5-2 ILS 2.5 User GuideInstalling Web Site Certificate on a Client ComputerTo establish a secure channel between the client computer and the Application Server, you must install web site certificates on both the server and the client. You must renew the server certificate yearly; you must install the client certificate only once, on each computer on which you want to use ILS Remote Monitor.Checkpoint Field Service personnel install the server certificates for you. You install the client certificates. You must install the certificate.cer client certificate onto each computer on which you want to use ILS Remote Monitor. This establishes a secure channel between the client computer and the Application Server.To install the client certificate:1Log on as a user with administrative rights to the client’s computer.2Copy the checkpoint.cer file from the Application Server at e:\rfid\utilities\Checkpoint Systems\Intelligent Library Remote Monitor\ to the client computer’s desktop.3Navigate to the desktop checkpoint.cer and double-click the file. The Certificate window displays.Figure 5.1 Certificate window4Click Install Certificate (Figure 5.1). The Certificate Import Wizard displays.5Click Next.6In the Certificate Store window, select Automatically select the certificate store based on the type of certificate. Click Next.7When the certificate installation is completed, click Finish.
ILS Remote Monitor: Verifying Successful Certificate Installation 5-38Click Yes to add the certificate to the Root Store.9Click OK to close all windows.10 Repeat steps 1 through 8 on each client computer on which you want to use ILS Remote Monitor.Verifying Successful Certificate InstallationUse the following procedure to check that the certificate is correctly installed:1Open a browser window.2Select Tools > Internet Options....Figure 5.2 Internet Options window3Select the Content tab (Figure 5.2). 4Click Publishers....
5-4 ILS 2.5 User GuideThe Certificates window displays:Figure 5.3 Certificates window5Select the Trusted Root Certification Authorities tab (Figure 5.3). Ensure that CheckPointSystems is included in the list.6If not, see “Installing Web Site Certificate on a Client Computer” on page 5-2. 7Close all windows.Setting Hyperlink on Client’s ComputerThis procedure indicates how to create a bookmark hyperlink on a client’s computer, so that the user can easily access ILS Remote Monitor.1On the client’s computer, launch Internet Explorer.2In the URL bar, type https://<machine name of server>/ils/ and press Enter. For example, https://rfidserver/ils/.3Once the home page of ILS Remote Monitor loads, click Favorites > Add to Favorites....4Click OK to accept the default Name. The bookmark is now saved and accessible with the Favorites menu.
ILS Remote Monitor: Setting Up and Managing User Accounts 5-5Setting Up and Managing User AccountsThe Remote User Manager utility lets you create and manage accounts that provide access to the ILS Remote Monitor. The utility also lets you unlock accounts that have been disabled as a result of incorrect username-password combinations.Table 5.1 lists the access privileges you can assign to each user:Users assigned the Remote Console access privilege see only the features they are empowered to use. Users assigned Remote Report, Administrator, or Customer Service access privileges see all ILS Remote Monitor features. Adding a User AccountTake the following steps to add a user account to provide access to the ILS Remote Monitor:1In the Intelligent Library System Control window, select Maintenance > Remote User Manager (Figure 5.4). Figure 5.4 Select Remote User Manager2Log on as ILSRemote, password remote123. 3Click Add (Figure 5.5).4Type a user name and password.Table 5.1Remote User Manager Access PrivilegesAccess Privilege DescriptionRemote Console View status of any or all branches.Remote Report Access all ILS Remote Monitor functions: view status, view and print reports, upload inventory files.Administrator Access all ILS Remote Monitor functions: view status, view and print reports, upload inventory files. Access Application Server operations. Customer Service Access all ILS Remote Monitor functions: view status, view and print reports, upload inventory files. Access Application Server operations.
5-6 ILS 2.5 User GuideFigure 5.5 Remote User Manager Access LevelsSelect the Access Level privilege for the user (Figure 5.5). Use only the first two selections for this setting.5Click Save.Modifying a User AccountTake the following steps to modify an existing ILS Remote Monitor account:1In the Intelligent Library System Control window, select Maintenance > Remote User Manager. 2Log on as Customer Service, user name of ils and password of maint.3Select the user name to be modified.4Make the necessary changes.5Click Save. Table 5.2Access LevelAccess Level Permission description LoginRemote Console View-only, cannot upload files, view reports User: ILSRemotePassword: remote123Remote Report Full Control, can upload files User: ILSReportPassword: report123Administrator (Library IT) Full Control, can upload files User: ilsPassword: maintCustomer Service (Checkpoint Field Service)Full Control, can upload files User: xxxxxPassword: xxxxx
ILS Remote Monitor: Setting Up and Managing User Accounts 5-7Removing a User AccountPerform the following steps to delete an existing ILS Remote Monitor account:1In the Intelligent Library System Control window, select Maintenance > Remote User Manager. 2Log on as Customer Service, user name of ils and password of maint.Figure 5.6 Remove User Account3Select the user name to be deleted (Figure 5.6).4Click Remove. 5At the prompt, click Yes.Unlocking a Locked AccountIf an ILS Remote Monitor user enters an incorrect user name and password combination three times, that user is prevented from logging on again until the account is unlocked in the Remote User Manager.Take the following steps to unlock a disabled user account:1In the Intelligent Library System Control window, select Maintenance > Remote User Manager. 2Log on as Customer Service, user name of ils and password of maint.3Select the user name.4Deselect the Account Locked check box. 5Click Save.
5-8 ILS 2.5 User GuideUsing ILS Remote MonitorWith the exception of starting up ILS Remote Monitor, the utility functions the same way in both single server, multi-branch and peer-to-peer environments. To start up ILS Remote Monitor, follow the instructions appropriate to your site’s environment.Launching ILS Remote Monitor in a Single Server, Multi-Branch Environment To launch ILS Remote Monitor in a single server, multi-branch environment:1Open a browser window.2Type http://<machine name of server>/ils in the address bar and press Enter. Optionally, use the saved bookmark in your Favorites menu.3Enter your ILS Remote Monitor user name and password. The ILS Remote Monitor utility displays (Figure 5.7).Figure 5.7 ILS Remote Monitor main window
ILS Remote Monitor: Using ILS Remote Monitor 5-9Using ILS Remote Monitor in a Peer-to-Peer Environment ILS Remote Monitor enables you to determine the status of different servers in a peer-to-peer environment. Depending upon the URL you enter, you can different view peer servers in your network.•To view information for your own branch, enter your branch’s server name of the peer server in the browser’s address bar (example: https://rfidpeer1/ils).•To view information for the other branches in the peer-to-peer environment, enter the server name of the peer servers in the browser window’s address bar (example: https://rfidpeer2/ils).1Open a browser window.2To see information for your local branch, type https://<machine name of server>/ils in the address field, where machine name is the name of your Peer server. To see information for another branch in the peer-to-peer environment, substitute that branch’s peer server name in the address bar. For example: https://rfidpeer1/ils/.3Press Enter.4Enter your ILS Remote Monitor user name and password. The ILS Remote Monitor utility displays (Figure 5.7).Changing Branch ViewsTo view information for a different branch:1Click the Branch tab.Figure 5.8 Select Branch2Click Select beside the branch whose information you want to view (Figure 5.8).
5-10 ILS 2.5 User GuideViewing StatusThe Status page lists the information of the currently selected Branch and all the components connected to the server. The following components’s health (status) can be monitored:• Self-Checkout Stations• Library Management System connection• Interrogators•AlarmsTo view the status of a branch, click on the Status tab. This is the default view. To change to a different branch, see “Changing Branch Views” on page 5-9.
ILS Remote Monitor: Using ILS Remote Monitor 5-11Viewing and Printing ReportsReports cannot be generated by using ILS Remote Monitor to log in to the Application Server. You can only generate reports from the Application Server, and then once generated, view those reports with ILS Remote Monitor.To view pre-run reports for a selected branch:1Click the Reports tab.Figure 5.9 View Reports2To view the report, click the desired report name (Figure 5.9). When viewing a report, you can return to the list of reports by clicking the Reports tab.3To print a report, use the browser’s Print feature. To see all the data, print reports in Landscape orientation. (In Internet Explorer, select File > Page Setup... and select Landscape orientation.)4To delete a report, click Delete Report beside the report name.
5-12 ILS 2.5 User GuideUploading Portable Reader inventory filesTo upload a Portable Reader inventory file to the Application Server:1Click the Inventory tab.Figure 5.10 Upload Inventory 2Enter the inventory file name, or click Browse to navigate to the inventory file (Figure 5.10).3Click Upload Inventory.Logging outTo log out of ILS Remote Monitor:1Click the Logout tab. You will be logged out and have to log back in to use the utility. 2See “Using ILS Remote Monitor” on page 5-8 for instructions on logging in to ILS Remote Monitor.
Exception Ticket Printer: Introduction 6-1CHAPTERCHAPTER 0EXCEPTION TICKET PRINTERThis chapter explains the function of the exception ticket printer, and provides instructions for using the printer. This feature is optional; your site may not use the exception ticket printer.The chapter covers the following topics:• Introduction (page 6-1)• Printer layout (page 6-2)• Using the exception ticket printer (page 6-3)• Setting the printer’s cut type (page 6-4)• Inserting paper (page 6-5)• Running a Self-Test on the exception ticket printer (page 6-6)• Installing the cover (page 6-6)• Error codes (page 6-7)• Troubleshooting (page 6-8)• Removing jammed paper (page 6-8)• Cleaning the print head (page 6-9)• Printer specifications (page 6-9)IntroductionThe exception ticket printer is usually located near the library’s book drop, and its sole function is to print a receipt when incoming library material has been placed “on hold” by the Library Management System. This receipt can then be placed in the library material by library staff, to ensure that the material is directed to the appropriate location, instead of being returned to circulation. One exception ticket printer can service multiple interrogators. This means that a receipt might print at the exception ticket printer near Drop Box A for a book that is returned at Drop Box B. As a result, you may have to search more than one drop box to find the library material that matches the receipt.
6-2 ILS 2.6 User GuidePrinter LayoutFigure 6.1 and Figure 6.2 show the layout of the printer and its back panel.Figure 6.1 Top of PrinterFigure 6.2 Printer Back PanelERRORPOWERPAPEROUTFEEDERRORPOWERPAPEROUTFEEDPrinter CoverCutter CoverCover Open ButtonControl Panel LEDOn/Off SwitchDKDC24VFGFG10/100BASE-TXPower Supply ConnectionGround ScrewEthernet Connection
Exception Ticket Printer: Using the Exception Ticket Printer 6-3Control PanelUsing the Exception Ticket PrinterIf the Library Management System has placed a “hold” on a particular book (or other piece of library material), the check-in of that material triggers the exception ticket printer to print a receipt. 1Periodically check the exception ticket printer for receipts. 2Retrieve the receipts and place them in the designated library materials that have been recently checked in. If an exception ticket printer is servicing multiple interrogators, you may have to search more than one drop box to find the library material that matches the receipt. 3Follow your site’s procedures for handling “on hold” materials. Power LED: The POWER light is on when the printer is on.Error LED: Indicates an error. Paper Out LED: On indicates a paper near end or out. Flashing indicates standby.Feed button: This button feeds paper or starts a self-test.
6-4 ILS 2.6 User GuideSetting the Printer’s Cut TypeCheckpoint Systems recommends that you set up the printer to do a partial cut of the paper. This produces a string of receipts, which can be easily separated, rather than individual receipts, which might fall and be lost.1On the computer you used to set up the printer, click Start > Settings > Printers and right-mouse click the Epson printer.2Select Printing Preferences.3Select the Paper/Quality tab.Figure 6.3 Partial Cut Select4From the Paper Source drop-down menu, select Form[Partial cut]. This sets the printer to only partially cut the receipt.5Click OK to save your selection and close the window.
Exception Ticket Printer: Inserting Paper 6-5Inserting PaperTake the following steps to add paper to the exception ticket printer:1Be sure that the printer is not receiving data. Press the Cover Open button to open the cover.2If present, remove any used paper roll core. Insert the paper roll in the correct direction, as shown in Figure 6.4.Figure 6.4 Insert Paper3Pull out a small amount of paper, as shown in Figure 6.5. Then close the cover and tear off the extra paper by pulling it toward the front of the printer.Figure 6.5 Tear PaperERRORPOWERPAPEROUTFEEDFEEDERRORPOWERPAPEROUTFEEDFEEDCover OpenERRORPOWERPAPEROUTFEEDFEEDERRORPOWERPAPEROUTFEEDFEED
6-6 ILS 2.6 User GuideRunning a Self-TestFollow these steps to run a self-test on the paper roll:1Be sure that the printer is off and that the printer cover is closed properly.2Hold down the Feed button and turn on the printer using the switch on the front of the printer. This may take some time, so continue holding the Feed button until it prints.3The self-test prints the printer settings and then prints the following:If you want to continue SELF-TEST printing,Please press the PAPER FEED button.Cuts the paper, and pauses. (The Power Out light flashes.)4Press the Feed button to continue printing. The printer prints a pattern using the built-in character set.5The self-test automatically ends and cuts the paper after printing “*** completed ***.” The printer is ready to receive data as soon as it completes the self-test.Note: To pause the self-test manually, press the Feed button. Press Feed again to continue the self-test.Installing the CoverThere are two covers that can be used to protect the printer from unnecessary interaction: a power switch cover and a connector cover. Using these covers are optional, depending upon the needs of the library.Installing a Power Switch CoverWarning If an accident occurs with the power switch cover attached, unplug the power cord immediately. Continued use may cause fire or shock.The enclosed power switch cover ensures that the power switch is not pressed accidentally. To use this cover:1Insert the lower end of the cover into the slot around the switch.2Rotate the cover upwards until it snaps into place.3To remove the cover, use a flat bladed screwdriver to lever the cover off.Installing a Connector CoverThe connector cover protects your cables. To attach it:1First, connect all the cables. The connector cover has three possible cable exits: on the right, left, and back. Remove the tab for the exit you want to use by breaking it off with your fingers. Note: Once you remove a tab, you cannot replace it.2After removing the tab, also remove any protruding plastic, so that the edge is smooth and does not damage the cables.ERRORPOWERPAPEROUTFEED
Exception Ticket Printer: Error Codes 6-73Position the two hooks on the connector cover so that they hook the printer case.4Rotate the connector cover into the printer until it clicks into place. To remove the connector cover:1Turn the printer over, insert a flathead screwdriver under one hook, and pry up the hook while lifting the connector cover. See the illustration on the right below. 2Repeat this step for the other side and remove the cover.Error CodesThe Control Panel LED displays the following patterns when certain error conditions are met.Attaching coverRemoving coverLED Pattern SolutionAutocutter error Check for paper jam in the autocutter. If problem continues, contact Checkpoint field service.Cover open error Close cover.Memory or gate array error Contact Checkpoint field service.High voltage error Replace power supply unit. If problem continues, contact Checkpoint field service.Low voltage error Replace power supply unit. If problem continues, contact Checkpoint field service.CPU execution error Contact Checkpoint field service.Internal circuit error Contact Checkpoint field service.High head temperature error If you exceed the printer duty cycle, the head overheats. When it cools, the error clears. If this error occurs and you have not been printing for very long, check that the ambient temperature is within “Specifications” on page 6-9.
6-8 ILS 2.6 User GuideTroubleshootingThe following table lists solutions to issues that might arise.Removing Jammed PaperCaution Do not touch the print head because it can be very hot after printing.Take the following steps to remove jammed paper from the printer:1Turn the printer off and press the Cover Open button.2Remove jammed paper, reinstall the roll, and close the cover.Removing an Autocutter JamFollow these steps to remove paper jammed in the autocutter:1If paper is caught in the cutter and you cannot open the printer cover, open the cutter cover as shown on the left in Figure 6.6.2Turn the knob until you see a triangle in the opening, as shown on the right in Figure 6.6. This returns the cutter blade to the normal position. There is a label near the cutter to assist you.Figure 6.6 Removing an Autocutter Jam3Close the cutter cover.4Open the printer cover and remove the jammed paper.Condition SolutionNo lights on the control panel Check the power supply cable connections and the power outlet.ERROR light on (not flashing) with no printing• If PAPER OUT is on, the paper roll is not installed or is near the end.• If PAPER OUT is off, the printer cover is not closed properly.ERROR light flashing with no printing (and no paper jam)Printing stops if the head overheats and resumes when it cools. Turn the printer off, and after 10 seconds, back on.ERRORPOWERPAPEROUTFEEDERRORPOWERPAPEROUTFEEDFEEDADJUSTMENT:TURN KNOBTURN KNOBUNTIL YOU SEEUNTIL YOU SEETRIANGLE IN OPENINGTRIANGLE IN OPENING
Exception Ticket Printer: Cleaning the Print Head 6-9Cleaning the Print HeadCaution After printing, the print head can be very hot. Be careful not to touch it, and to let it cool before you clean it. Do not damage the print head by touching it with your fingers or any hard object.Take the following steps to clean the print head:1Turn off the printer, open the paper roll cover, and clean the thermal elements of the print head with a cotton swab moistened with an alcohol solvent (ethanol, methanol, or IPA).2Checkpoint Systems recommends that you clean the thermal head periodically (generally every 3 months) to maintain receipt print quality.SpecificationsThe following lists specifications regarding printing specifications.Table 6.1Printing SpecificationsItem DescriptionPrinting Methods Thermal line printingDot density 180 dpi × 180 dpi (dpi = dots per inch {25.4 mm})Print width 2.83" {72 mm}, 512 dot positionsCharacters per line Font A: 42; font B: 56 (default)Character structure Font A: 12 × 24 (including 2-dot spacing)Font B: 9 × 17 (including 2-dot spacing)Character spacing 0.01" {0.28 mm} = 2 dots, defaultPrint direction Unidirectional with friction feedPrint speed High-speed mode• 5.9"/sec. {150 mm/sec.} maximum• 47.2 lps maximum at 1/8" feed• 35.5 lps maximum at 1/6" feed (at 24 V, 82.4°F {28°C}, density level 1)Low-power-consumption mode• Approximately 16.5 lps at 1/6" feed• Approximately 2.76"/s {70 mm/s}Ladder bar code• 1.7"/s {42 mm/s}Paper-feed speed 5.9"/s {150 mm/s} continuous feedingCharacter sets • alphanumeric: 95 characters• international: 37 characters• extended graphics: 128 characters × 8 pages (including a space page)Table 6.2Environmental ConditionsItem DescriptionTemperature range • Operating 41 to 113°F {5 to 45°C}• Storage 14 to 122°F {–10 to 50°C}Humidity range • Operating 10 to 90% RH• Storage 10 to 90% RH
6-10 ILS 2.6 User GuideNotes
CheckVIEW: 7-1CHAPTERCHAPTER 0CHECKVIEWThis chapter describes the CheckVIEW utility and provides instructions for:• Using CheckVIEW (page 7-3)• Reinstalling missing files (page 7-6)• Uninstalling CheckVIEW (page 7-6)• Using CheckVIEW to shut down a monitored Self-Checkout Station (page 7-6)• Troubleshooting information (“CheckVIEW Troubleshooting” on page 12-9). The CheckVIEW utility enables library staff to remotely view up to four different Self-Checkout Station at one time. From any computer on the library’s network, staff members are able to see exactly what the patrons see as they use the Self-Checkout Station to checkout materials. This enables library staff to manage issues such as:• Patrons who are having difficulty using the touch screen• Stations that may have hardware or system problems• Viewing the patrons’ checkout list to reconcile any discrepancies concerning availabilityStaff members use their mouse and keyboard to assist patrons by assuming control of a specific Self-Checkout Station window to step a patron through a check out procedure.There are two modes a library staff member can use to aid a patron, Monitor mode and Host mode. Monitor mode allows the staff member to watch up to four Self-Checkout Stations. Once a problem is identified, Host mode enables you to interact directly with a particular Self-Checkout Station and guide the patron.
7-2 ILS 2.6 User GuideThe VNC server application must be installed on every Self-Checkout Station that is to be monitored by the library staff’s computer. TCP/IP network connectivity to the Self-Checkout Stations is required for monitoring Self-Checkout Stations.Figure 7.1 CheckVIEW Network DiagramStaff Computer RequirementsThe following are the minimum requirements for using CheckVIEW:• Windows 2000 or XP• 800 MHz Pentium III or equivalent processor• 256 MB RAM• 17 Inch Monitor• Screen resolution of 1024x768• Network Requirement of 100 MB EthernetIntranet(High Speed LAN)Computer running VNC Viewer in Monitor modeSelf-Checkout Station running CheckVIEW Self-Checkout Station running CheckVIEW Self-Checkout Station running CheckVIEW Self-Checkout Station running CheckVIEW
CheckVIEW: Using CheckVIEW in Monitor Mode 7-3Using CheckVIEW in Monitor ModeTo launch the CheckVIEW application, select Start > Programs > Checkpoint Systems > CheckVIEW Monitor from the library staff’s computer. The default main page appears in Monitor mode with up to four Self-Checkout Stations displayed.Figure 7.2 Monitor mode from CheckVIEWYou can easily determine the status of up to four Self-Checkout Stations by looking at the CheckVIEW window. See below for instructions on how to assist a Self-Checkout Station.Monitoring mode showing three active Self-Checkout displays.This area is empty. A fourth Self-Checkout appears here when active.Name of Self-Checkout
7-4 ILS 2.6 User GuideUsing CheckVIEW in Host ModeTo gain access to a specific Self-Checkout Station to assist a patron:1Select View from the menu.2Select one of the Display (1-4) options. You can also press Ctrl+1-4 using your keyboard to access a Self-Checkout Station. Access to the window is shared between the staff member and the patron. The Self-Checkout Station window reacts to the most recent command by either the patron or the staff member. Figure 7.3 Assist mode as seen from CheckVIEW3Assist the patron as necessary with your keyboard and mouse.4To return CheckVIEW to Monitor mode, select View > All or press Ctrl+A. 5To close the application, click the X in the upper right hand corner of the window or select View > Close.Adding/Removing Self-Checkout Stations to CheckVIEWA settings.xml file is configured to add or remove the Self-Checkout Stations. 1Launch Windows Explorer and navigate to C:\Program Files\Checkpoint Systems\CheckVIEW Monitor\.2Open the Settings.xml file with Notepad.aRight-mouse click Settings.xml.bSelect Open With... and choose Notepad from the list of programs.Assist mode. The CheckVIEW computer is actively involved with the Self-Checkout Station.
CheckVIEW: Using CheckVIEW in Host Mode 7-53To add a Self-Checkout Station so that it displays in CheckVIEW, enter 1 where it states Enabled, next to Display Index. See Figure 7.4, “Self-Checkout Station Monitoring Enabled.” Figure 7.4 Self-Checkout Station Monitoring Enabled Note: Enable only those Self-Checkout Station you are going to actively view, otherwise the monitoring system slows down.4To remove a Self-Checkout Station from CheckVIEW, type a 0.Figure 7.5 Self-Checkout Station Monitoring Disabled5Save your changes and close the Settings.xml file.
7-6 ILS 2.6 User GuideReinstalling Missing FilesUse the Repair function to reinstall missing or corrupt files, registry keys, and shortcuts.1Insert the CheckVIEW CD-ROM into the computer’s CD-ROM drive. If CheckVIEW is already installed, the Application Maintenance window displays.Figure 7.6 Application Maintenance window2Click the Repair option button. Click Next.Uninstalling CheckVIEWUse the Remove function to uninstall CheckVIEW. 1Insert the CheckVIEW CD-ROM into the computer’s CD-ROM drive. If CheckVIEW is already installed, the Application Maintenance window displays (Figure 7.6).2Click the Remove option button. Click Next>.Using CheckVIEW to Shut Down a Self-Checkout StationThe following procedure shuts down a Self-Checkout Station using CheckVIEW:1Launch CheckVIEW on the library staff’s computer by clicking Start > Programs > Checkpoint Systems > CheckVIEW Monitor from the library staff’s computer. 2Access the specific Self-Checkout Station by selecting View and then select one of the Display (1-4) options for the desired Self-Checkout Station.3On the keyboard, press CTRL + SHIFT + DEL.
CheckVIEW: Using CheckVIEW in Host Mode 7-74Click Shut down. The Self-Checkout Station enters a shut down sequence until it states that Self-Checkout Station can be turned off. Figure 7.7 Self-Checkout Station On/Off Switch5Go to the Self-Checkout Station and turn off the power switch.Note: See “Powering On the Self-Checkout Station” on page 3-10 for instructions about how to turn on the Self-Checkout Station.Power On/Off Switch
7-8 ILS 2.6 User GuideNotes
Circulation Circuit Programmer: Overview 8-1CHAPTERCHAPTER 0CIRCULATION CIRCUIT PROGRAMMEROverviewThe Circulation Circuit Programmer (CCP) is a combination hardware and software solution for programming Circulation Circuits and printing barcode labels. Libraries use the CCP to program circulation circuits with the item identifier from the barcode when converting a retrospective library collection. Circulation circuits are also programmed when new materials are added to the collection. When adding a new item to the collection and programming the circulation circuit, the library can also print a barcode label. In many cases, libraries will continue to support the use of barcodes in addition to the RFID inventory circulation circuits, primarily for compatibility with other branch libraries still using barcodes. What is includedThere are various components that comprise program circulation circuits include:• Circulation Circuit Programmer hardware• Circulation Circuit Programmer software, Version 2.2.0.3• Workstation with monitor, keyboard, and mouse• Barcode Scanner• Label Printer• LabelView softwareHow it worksRFID circulation circuits (tags) 450 class are programmed (encoded) with the item identifier used by the LMS using the Circulation Circuit Programmer. In an RFID-only environment, this would be all that a library would do to convert their restrospective collection for using RFID circulation circuits. See “Programming Circuits for RFID Items Only” on page 8-2 for detailed information.For those libraries that will continue to support barcodes as well as RFID (mainly for support with branches that have not been converted yet), the library can also print a
8-2 ILS 2.6 User Guidebarcode label at the same time when programming a circulation circuit linking the same item identifier used by the barcode and the circulation circuit. See “Programming Circuits for RFID and Barcode Items” on page 8-5 for detailed information.The high-level process by which circuits are programmed is as follows:1If programming new materials, enter the new item identifier. If using barcodes, scan the barcode for the item identifier.2Wave the circulation circuit over the CCP.3The circulation circuit is now programmed with the item identifier. If selected, a label prints automatically with the barcode for placement within the material.Programming Circulation CircuitsConfiguring the CCPThere are some non-essential configuration options that tailors your use of the CCP once you have selected a Programming Method. Auto-Increment utilizes one additional option not available to Barcode programming.Once you have selected a programming method, you access the configuration options by clicking File > Configure.Programming Circuits for RFID Items OnlyThis section provides instructions on how to program items (books, dvds, etc.) that use only circulation circuits and no barcodes.Programming ContinuouslyThis powerful feature allows you to program circulation circuits in Auto-Increment mode without ever pressing a button. You simply wave the circulation circuit over the CCP, which programs the item identifier, and then automatically increments it by one digit. You then repeat the process.Note: Be careful to keep tags away from the CCP as you can unintentionally program a tag when using this feature.To program RFID circulation circuits using Auto-Increment:1Launch the CCP by clicking Start > All Programs > Circulation Circuit Programmer.Table 8.1CCP Programming ConfigurationName DescriptionConfigure (available only with Auto-Increment) Enables you to type a new starting number for Auto-Increment programming.Beep on Success Allows you to audibly determine when you have successfully programmed a circulation circuit.Service Mode Allows you to see additional information around the item identifier being programmed into the circulation circuit. Display Format File Allows you to see which file is selected in the status bar.
Circulation Circuit Programmer: Programming Circulation Circuits 8-3If necessary, launch LabelView if you plan to print labels.Figure 8.1 Auto-Increment Select2Click File > Auto-Increment Format and select the file format specified for your library. If using only one format file, then you will only perform this step once.If you have opted to print labels, click File > Label Format and select the label designed for your library.Figure 8.2 Auto-Increment Button3Once configured, click the Auto-Increment button. The Auto-Increment window displays:Figure 8.3 Typing a starting number4Type the starting number and click OK. If have already configured this, the program remembers the last number programmed so it is necessary to perform this step only once.
8-4 ILS 2.6 User GuideThe programming window displays:Figure 8.4 Auto-Increment Programming5Options that can be selected by clicking its checkbox:•Program Continuously: Selecting allows you to continuously program.•Display Circuit Overwrite Warnings: Select if you wish to see a warning dialog box when reprogramming a circulation circuit. This feature is useful if you selected Program Continuously so that you do not inadvertently program a circulation circuit with another item identifier.Note: If selected, and you wish to program the circulation circuit, remember to hold the circuit over the CCP after you click Yes on the warning window.•Print Labels: Select if you are printing a label for each circulation circuit you program.6Click Program Circuits. 7Wave the circulation circuit over the CCP. The circulation circuit is read more quickly if you use and up and down motion over the CCP, instead of waving across the unit. 8Your circulation circuit is now programmed and ready to be placed in the material. See “Affixing Circulation Circuits” on page 9-1 for further instructions. 9Repeat as necessary and as described:
Circulation Circuit Programmer: Programming Circulation Circuits 8-5•If you selected Program Continuously, just wave the next circulation circuit over the CCP. •If not, click Program a Circuit to program the next tag.Programming Circuits for RFID and Barcode ItemsThis section provides instructions on how to program items (books, dvds, etc.) that use circulation circuits and barcodes.To program RFID circulation circuits using Barcodes:1Launch the CCP by clicking Start > All Programs > Circulation Circuit Programmer.If necessary, launch LabelView if you plan to print labels.Figure 8.5 Barcode Select2Click File > Barcode Format and select the file format specified for your library. If using only one format file, then you will only perform this step once.If you have opted to print labels, click File > Label Format and select the label designed for your library.Figure 8.6 Barcode Button3Once configured, click the Use Existing Barcodes button. 4Options that can be selected by clicking its checkbox:•Display Circuit Overwrite Warnings: Select if you wish to see a warning dialog box when reprogramming a circulation circuit. This feature is useful if you selected
8-6 ILS 2.6 User GuideProgram Continuously so that you do not inadvertently program a circulation circuit with another item identifier.•Print Labels: Select if you are printing a label for each circulation circuit you program.5Scan the barcode. The barcode number appears:Figure 8.7 Barcode Programming6Wave the circulation circuit over the CCP. The circulation circuit is read more quickly if you use and up and down motion over the CCP, instead of waving across the unit. 7Your circulation circuit is now programmed and ready to be placed in the material. See “Affixing Circulation Circuits” on page 9-1 for further instructions. 8Repeat step 5 through step 7 as necessary to program the rest of your materials.Removing the CCP Software 1Click Start > Settings > Control Panel. 2Double-click Add or Remove Programs.3Select Circulation Circuit Programmer and click Remove.4Click Next to remove the program.5Click Finish to complete the uninstallation.
Circulation Circuit Programmer: Troubleshooting 8-7TroubleshootingLabel Printing ErrorAn error occurs when printing. If the fault light flashes and your printer does not have a built-in cutter, you need to deselect the cutter option in the label properties. 1If the program is not activated, launch LabelView by clicking Start > All Programs > CheckPoint XLT+ 7.04 > CheckPoint XLT+ 7.04 to start the program.2Press Ctrl + L to access Label Setup. 3Select the Options tab.4Select Don't Cut from the Cut dialog.5Click OK to save your changes and try printing again.Fault appears when printingYour configured label stores the type of printer. It is possible that the wrong printer is configured for the label. You can check this by:1If the program is not activated, launch LabelView by clicking Start > All Programs > CheckPoint XLT+ 7.03 > CheckPoint XLT+ 7.03 to start the program.2Open the desired label, using File > Open.3Click Options > Configurations. The Configuration window appears.4Select the Printing Options tab and verify that the printer listed is the printer desired.5If not, close this window.6Click File > Select Printer and then select Checkpoint MN-4203. 7Select OK to save your changes and close the window.Resetting the Printer1To reset the printer, turn off the printer.2Press and hold the F1, F2, and F3 buttons on the printer while turning on the printer. 3Continue to hold the buttons down until the PAUSED light turns off. The printer will now be set to the 'Factory Defaults'. LabelView does not find *.inf fileIf the LabelView software does not find the *.inf file, follow these procedures:Pre-requisites:Version 7.03 - Meto Printer software, or,Version 7.04 - Meto Printer software - this version might cause problems with Windows XP SP2, if so, use Version 7.03.1Insert the Checkpoint Meto Printer CD into the CD-ROM drive of the computer attached to the Meto printer. Disregard the autostart window of the CD-ROM.2Launch the Windows "Add Printers" wizard by selecting Start > Printers and Faxes.
8-8 ILS 2.6 User Guide3Double-click Add Printer.4Click Next at the initial screen.5Select Local printer attached to this computer. Deselect Automatically detect and install my Plug and Play printer and click Next.6Select LPT1: (Recommended Printer Port), if not already selected and click Next.7Select Have Disk....8Select your CD-ROM drive and navigate to the Windows Driver folder.9Click Open.10 Click OK.11 Select the type of printer you are installing. The current printer used is the Meto mn 4203 and click Next.12 Use the supplied Printer Name. Click Next to set the computer to use the Meto printer as the default printer.13 Select No to not print a test page. Click Next.14 Click Finish. Follow the procedures at “Configuring the Print Driver” and “Configuring the Print Driver Port” sections for further configuration.Configuring the Print DriverYou need to alter the print driver to use the right label format by accessing the print driver.1Select Start > Printers and Faxes.2Right-mouse click the printer, Meto mn-4203, and select Printing Preferences.3Select the Page Setup tab.4Click New. The Edit Stock window appears.5Type Checkpoint Label 2.75 x 2.75 into the Name field.6Enter 2.75 into both Width and Height fields.7Click the Stock tab and select Label Gap from the Label Sensor field.8Click OK to save your changes and close the window.Configuring the Print Driver PortYou need to ensure that the Meto printer is listed first for the LPT1 port.1Select Start > Printers and Faxes.2Right-mouse click the printer, Meto mn-4203, and select Properties.3Select the Ports tab.4Verify that LPT1 has the Meto mn-4203 listed first if multiple printers are listed.5If not, if the program is not activated, launch LabelView by clicking Start > All Programs > CheckPoint XLT+ 7.03 > CheckPoint XLT+ 7.03 to start the program.6Select File > Select Printer.7Click Install.8Select the mn-4203 printer in the list of installed printers and click Connect.9Redo this procedure to verify that the mn-4203 printer is listed first for the LPT1 port.
Affixing Circulation Circuits: Types of Circulation Circuits 9-1CHAPTERCHAPTER 0AFFIXING CIRCULATION CIRCUITSThis chapter describes the different types of Circulation Circuits (tags) and provides instructions for placing the appropriate circuit on books, CDs, audio material, and kit material.For information on the optional Circulation Circuit Programming Station, see “Circulation Circuit Programmer” on page 8-1.Types of Circulation CircuitsCheckpoint Systems provides three types of Circulation Circuit. Choose the appropriate circuit for each type of media.Standard Circulation Circuit: Can be used on books, CDs, DVDs, audio material, and tagging kits. Figure 9.1 Standard Circulation Circuit
9-2 ILS 2.6 User GuideVideo Circulation Circuit: Can be used on video cassettes.Figure 9.2 Video Circulation Circuit•CD-DVD Circulation Content Circuit: Can be used on CDs and DVDs (aka hub tag).Figure 9.3 CD-DVD Content Circulation CircuitApplying Circulation Circuits to BooksUse only Standard Circulation Circuits on books.To place Circulation Circuits on books:1Place the Circulation Circuit on or near the back cover, horizontally one-inch (2.5 cm) from the spine and vertically centered on the page.2Metallic covers interfere with reading of the circuit. If the book has a metallic cover, photocopy or replace the cover. Or cut a 3-inch by 3-inch (7.5 cm x 7.5 cm) section from the back of the cover and place the Circulation Circuit in this section.Note Do not place the Circulation Circuit over an EAS tag.
Affixing Circulation Circuits: Applying Circulation Circuits to Video Cassettes 9-33Place the cover label over the Circulation Circuit. You can print a barcode as part of the cover label.Figure 9.4 Sample Placement of Circulation Circuit and Label on a Book Applying Circulation Circuits to Video CassettesUse only Video Circulation Circuits on video cassettes.To place Circulation Circuits on video cassettes:1Place the Circulation Circuit on the spine of the cassette, on the same side as the title label.2Place the cover label over the circulation circuit. You can print a barcode as part of the cover label.Figure 9.5 Sample Placement of Circulation Circuits on a CD and a Video Cassette
9-4 ILS 2.6 User GuideApplying Circulation Circuits to CDs and DVDsYou can use either CD-DVD Content Circulation Circuits or Standard Circulation Circuits on CDs and DVDs.To place barcode labels on CDsPlace the second, peelable barcode label on the back of the CD case. See Figure 9.7.Figure 9.6 Sample placement of a barcode label on a CDTo place Circulation Circuits on Jewel Case CD casesThis procedure only applies to jewel cases.1Disassemble the CD, and place the Circulation Circuit with the printed barcode cover label in the upper or lower left corner, near the spine. 2Reassemble the CD.3Place the second, peelable barcode label on the back of the CD case. See Figure 9.7.
Affixing Circulation Circuits: Applying Circulation Circuits to CDs and DVDs 9-5To place content Circulation Circuits on CDs and DVDsThis procedure explains how to correctly place the content circuits (aka hub tags) on CDs or DVDs. For precise placement on the center of the disc, use the CD/DVD labeling applicator (the blue arched tool). 1Move the applicator to a smooth surface, such as a tabletop, so that it slides easily.2Peel the backing off of the content circuit.3Place it upside down (adhesive side up) on the applicator.Figure 9.7 Sample placement of a barcode label on a CD4Place the disc upside down (label-side down) on top of the content circuit and press firmly down until the applicator bends flat.5Remove the disc and press down around the entire content circuit with your finger until it lies smoothly on the disc.
9-6 ILS 2.6 User GuideTo place Circulation Circuits on DiscMate DVD casesThis procedure only applies to DVD cases. To place standard 2" x 2" Circulation Circuits on DiscMate DVD (single or double) cases:1If necessary, unlock the case. 2Open the DVD case.3Peel the backing from the Circulation Circuit.Figure 9.8 Sample Placement of Label on a CD/DVD Case4On the inside the front of the case, place the Circulation Circuit into the very top right corner, as close to the spine and top of the case as possible. Make sure that the dot is farther away from the spine and top of the case, as seen above.5If desired, affix a library cover-label sticker over the Circulation Circuit. Note When re-inserting DVD covers, do not use original artwork that is made of cardboard weight stock. The thicker cover may not allow the DiscMate case to slide through the DiscMate opening properly, due to the material’s thickness. Original artwork should be scanned or copied onto regular (20 lb.) paper stock before putting under the dust jacket.Dot
Affixing Circulation Circuits: Applying Circulation Circuits to CDs and DVDs 9-7To place Circulation Circuits on DiscMate CD cases:To place standard 2” x 2” Circulation Circuits on DiscMate CD (single or double) cases:1If necessary, unlock the case. 2Open and flip the CD case over so that backside of it faces upward. In this position, the CD retaining hub is facing downwards.3Remove the CD from the case’s retaining hub.4Peel the backing off of the Circulation Circuit.Figure 9.9 Placement of Circulation Circuit on a CD Case5Lift the clear plastic film away from CD case and slide the Circulation Circuit underneath, into the very bottom corner, as close to the edges as possible. Position the dot on the circuit so that it points to the center of the case, as seen above.6If desired, affix a library cover-label over the Circulation Circuit. Note 1 When re-inserting CD covers, do not use original artwork that is made of cardboard weight stock. The thicker cover may not allow the DiscMate case to slide through the DiscMate opening properly, due to the material’s thickness. Original artwork should be scanned or copied onto regular (20 lb.) paper stock before putting under the dust jacket. It is okay if part of the RFID circuit extends to the center hub of the case. Note 2 A cover-label is available that covers both sides of the tag. The cover-label may be printed to give it the appearance of a property sticker. Please contact your account representative for more information on this product.DotCircuit placed under clear film Circuit on the outside with case in up position
9-8 ILS 2.6 User GuideApplying Circulation Circuits to Audio MaterialUse only Standard Circulation Circuits on audio material.To place Circulation Circuits on Audio Cases with Tapes on Only One Inside Section:1Place the Circulation Circuit on the inside front cover, centered horizontally and vertically.2Place the cover label over the circulation circuit. You can print a barcode as part of the cover label.Figure 9.10 Sample Placement of Circulation Circuit and Label on Audio MaterialTo place Circulation Circuits on Audio Cases with Tapes on Both Inside Sections:1Remove the card stock from the outside sleeve of the front cover.2Place the Circulation Circuit in the sleeve, against the box, and replace the card stock so it covers the Circulation Circuit.3If the card stock is metallic, photocopy the card stock, and replace the metallic card stock with the photocopy.Applying Circulation Circuits to KitsUse only Standard Circulation Circuits on kit material. To place Circulation Circuits on kit material: 1Place the Circulation Circuit on the outside of the bag, or on the most valuable library material in the kit.
Affixing Circulation Circuits: Applying Circulation Circuits to Kits 9-92Place the cover label over the circulation circuit. You can print a barcode as part of the cover label.Figure 9.11 Sample Placement of Circulation Circuit and Label on Kit Material
9-10 ILS 2.6 User GuideNotes
Using DiscMate: Overview 10-1CHAPTERCHAPTER 0USING DISCMATEOverviewDiscMate is an easy-to-use protection security solution for libraries’ electronic media. The DiscMate solution consists of two units:• The Standard Unlocking Station• The Intelligent Unlocking StationThe Standard Unlocking Station is a manual unit used by the library staff to check-in or checkout CD/DVD media. The Intelligent Unlocking Station is an automated unlocking unit that library patrons use at the Self-Checkout Station to checkout CD/DVD media without staff assistance.Figure 10.1 DiscMate ProductsNote: The Intelligent Unlocking Station meets North American regulatory approvals. The European regulatory approvals are not applicable at this time.Standard Unlocking Station Intelligent Unlocking Station
10-2 ILS 2.6 User GuideLEDs on the Intelligent Unlocking StationThe Intelligent Unlocking Station uses three LEDs to communicate information about the activity of the unlocking process.Figure 10.2 Intelligent Unlocking Station LEDsThe LEDs are explained below:Using the Standard Unlocking StationThe Standard Unlocking Station consists of a black base with a key at one side. The key allows you to secure the station so that it cannot be used to unlock cases without authorization.1If necessary, insert the key and turn to lower the locking bar.2Insert the long edge of the case with locked symbol (red rectangle) down into the slot and swipe evenly across.3Check the case to ensure that the red rectangle does not appear. If not, rotate the case around and swipe again. Your case is now unlocked.Table 10.1CD/DVD Report DetailLED Name DescriptionSuccess Illuminates when the case is successfully unlocked.Arm Illuminates when the case has been successfully inserted.Power Illuminates when power has been turned on.ArmPowerSuccess
Using DiscMate: Overview 10-3Using the Intelligent Unlocking StationThe Intelligent Unlocking Station consists of a black base with LEDs and a slot at the front where you insert the case. The Intelligent Unlocking Station sits next to a Self-Checkout Station and performs the unlocking automatically.Figure 10.3 Self-Checkout Station with the Intelligent Unlocking StationNote: Do not place your electronic materials near the Intelligent Unlocking Station during the checkout process. The Intelligent Unlocking Station may read your materials before you are ready. Place your CD/DVDs on a table away from the Intelligent Unlocking Station before checking them out.1Follow the prompts on the Self-Checkout Station monitor to checkout materials.2When instructed, insert the case into the slot. You must insert the top of the case with the locked symbol (red rectangle) on the right hand side of the case. See “Intelligent Unlocking Station Case Insertion Diagram” on page 10-4 for more details.3Push the case all the way until it stops. The bottom light at left, the arming light, illuminates, indicating you have correctly inserted the case.4The Intelligent Unlocking Station accepts the case, unlocks it, and returns it. The top left light illuminates, indicating a successful unlocking procedure has occurred.5Once the case stops moving, remove the case from the Intelligent Unlocking Station. Your case is now unlocked.3” 7.5 cm
10-4 ILS 2.6 User GuideIntelligent Unlocking Station Case Insertion DiagramThe following diagram illustrates the correct orientation for case insertion into the Intelligent Unlocking Station.Figure 10.4 Case Insertion DiagramSass productionsTop ViewBackwards With back cover towards youIncorrect Insertion MethodsSample TitleSample TitleBack CoverRight Side View
Using DiscMate: Linking Procedure 10-5Linking ProcedureThe DiscMate solution uses circulation circuits (RFID tags) to track electronic media within the Intelligent Library System. Two tags can be used to maintain content validation: a security tag and a content tag. The security tag (sometimes known as the case tag) is the larger tag on the inside of the case that is read by the exit gates. The content tag (sometimes known as the hub tag) attaches directly to the disc around the inner ring of the disc, which in this procedure, is linked to the security tag. The linking procedure performs a dual purpose: to link the security and content tags together and to enter the security ID number into a database. The procedure creates a relationship between the contents of the case and the case itself, producing a single security ID number (Linked Set) that is utilized by the LMS. That security ID is stored in a database that verifies the check-in/checkout status of the electronic media upon checkout, and if applicable, whether the case requires unlocking.The DiscMate solution is a flexible in handling the different implementation scenarios used by libraries. For example, one library might decide they will use barcodes on a case and a content tag on a CD/DVD. Another library might decide that they require the security tag and content tag on jewel and locking cases. The different situations are configured within the Circuit Linking Utility.Configuring Hardware to Link MediaTo run the Circuit Linking Utility, you need:• Circulation Circuit Programmer computer• 2 Barcode scanners• Barcode scanner user manual• Staff Station Reader configured as a tag pad• Circuit Linking Utility program• Gender changer, DB25 male to DB25 male adapter• DB25 female to DB9 female adapter• Keyboard Wedge cable, with one male and one female connector
10-6 ILS 2.6 User GuideCircuit Linking Hardware DiagramThe following is a top down view of how the hardware is connected together. Ensure that all items are attached in this configuration before proceeding.Figure 10.5 Circuit linking hardware diagramTag PadBarcode ScannerKeyboard WedgeDB25 Male to DB9 Female Serial ConnectorComputerCOM4 COM3Circulation Circuit ProgrammerBarcode ScannerSerial to USB ConnectorSerial Cable
Using DiscMate: Linking Procedure 10-7Linking Electronic Media with ConfirmationUse this procedure to prepare individual CD/DVD media for use within the ILS system. Each time you link, a confirmation message appears. Note: For linking to successfully occur, the title of the material must be entered into the circulation database prior to linking.1On the computer, click Start > All Programs > Circuit Linking Utility. The Circuit Linking Utility appears.Figure 10.6 Circuit Linking Window with Confirmation2Select the parameters for the media you are linking:•if using a Content ID as an item identifier, click Select alternate item ID and then select either/both Use as item ID.•ensure Confirm Linking is selected•select No Security Circuit if you are linking a barcode and not an RFID tag•select if using a Non-Locking Case (such as a jewel case)3If linking (RFID) security and content tags:aWave the case with the front label down over the tag pad with the disc(s) inside. The case tag and content tags are automatically sorted into the appropriate fields.4If linking a barcode (non-RFID) and content tags:aScan the barcode on the case. The case’s barcode number appears. This is the number to which the contents of the case will be linked.Security IDContent IDHistory of Linked Items
10-8 ILS 2.6 User GuidebWave each disc over the tag pad; or if the disc(s) are inside the case, wave the entire case (front label up) over the tag pad. Hold the CD/DVD case from the bottom, face down when you wave the case over the tag pad.5Click Link. If the green checkmark appears, your material is now linked and ready to use. Retry the operation if a red X appears.Linking Electronic Media ContinuouslyUse this procedure to prepare CD/DVD media for use within the ILS system. When continuously linking, no confirmation message appears, allowing you to link more quickly. Only link similar sets of media at one time to continuously link. For example, if linking cases with 2 DVDs each inside, select that parameter and link all of those at one time.Note: For linking to successfully occur, the title of the material must be entered into the circulation database prior to linking.1On the linking computer, click Start > All Programs > Circuit Linking Utility.Figure 10.7 Circuit Linking Continuously with Content ID as Item IdentifierSecurity IDContent IDHistory of Linked Items
Using DiscMate: Linking Procedure 10-92Select the parameters for the media you are linking:•ensure Continuous Linking is selected•if using a Content ID as an item identifier, click Select alternate item ID and then select either/both Use as item ID.•select No Security Circuit if you are linking a barcode and not an RFID tag•select if using a Non-Locking Case (such as a jewel case)3Select the # of media (discs) inside the case by clicking the up and down arrows and then clicking the number within the dialog box.4If linking (RFID) security and content tags:aWave the case with the front label down over the tag pad with the disc(s) inside. The security tag and content tags are automatically sorted into the appropriate fields. Hold the CD/DVD case from the bottom, face down when you wave the case over the tag pad.Note: If the tag pad reads the content tags first, repeated beeps will be heard. Just ignore the beeps and try again. If the Item ID in the Security ID box is invalid, click Clear and try linking again.5If linking a barcode (non-RFID) and content tags:aScan the barcode on the case. The case’s barcode number appears. This is the number to which the contents of the case will be linked.bWave each disc over the tag pad; or if the disc(s) are inside the case, wave the entire case (front label up) over the tag pad.6If the green checkmark appears, your material is now automatically linked and ready to use. Retry the operation if a red X appears. Repeat the process as many times as necessary for the number of media and type of case selected.
10-10 ILS 2.6 User GuideRemoving Linked MediaYou can remove electronic media from circulation with the Remove Media and Case Link window. This can be useful when material is incorrectly linked; for example, if a Beethoven disc becomes accidentally linked to a Schubert case, or if you remove the media from circulation.1On the linking computer, click Start > All Programs > Circuit Linking Utility.2Click Remove at the top menu bar. The Remove Media and Case Link window appears.Figure 10.8 CD/DVD Circuit Removing Window3Select the parameters for the media you are linking:•select Continuous Removal if removing multiple cases•select No Security Circuit if you are removing a linked barcode4If removing security and content tags:aWave the case with the front label down over the tag pad with the disc(s) inside. The security tag and content tags are automatically sorted into the appropriate fields.5If removing a barcode and content tags:aEnsure No Security Circuit is selected and scan the barcode on the case. The case’s barcode number appears. 6Click Remove, or if continuously removing, the material is automatically removed. Repeat the process as many times as necessary. If the green checkmark appears, your media are now removed. If a red X appears, the program cannot find the set in the database. Security IDContent ID
Using DiscMate: DVD Linking Reports 10-11DVD Linking ReportsThe Circuit Linking Utility generates information that can be compiled into reports. These reports are viewed and printed from ILS Remote Monitor. For general usage instructions on ILS Remote Monitor, reference the relevant chapter within the ILS User Guide.Accessing and Printing Linking ReportsTo launch ILS Remote Monitor in a single server, multi-branch environment:1Open a browser window.2Type http://<machine name of server>/ils in the address bar and press Enter. Optionally, use the saved bookmark in your Favorites menu.3Type your ILS Remote Monitor user name of ilsreport and the password report123. The ILS Remote Monitor utility displays.4From the top menu, click Branch and click Select of the branch where the Circuit Linking Utility resides. The branch location is programmed when installed. If the branch name is incorrectly installed, then you will not be able to run reports.5From the top menu, click Reports. The Report window displays.Figure 10.9 CD/DVD Report SelectionThe report types are explained below:Table 10.1CD/DVD Report DetailColumn Header DescriptionCD DVD Linking Summary Presents the details of what items were linked for CD/DVD material.CD DVD Drop Box Exception Lists anomalies that occurred at the drop box for CD/DVD material.CD DVD Staff Check-in Exception Lists anomalies that occurred during check-in at the Staff Station Reader for CD/DVD material.CD DVD Check-out Detail Lists anomalies that occurred during checkout at the Staff Station Reader for CD/DVD material.
10-12 ILS 2.6 User Guide6Click the type of report desired. The window displays the options for defining the report.Figure 10.10 Defining Report Parameters7Type the dates you wish for which you wish to view activity, or use the calendar buttons and select the date required.8Click Create Report once your dates are entered. 9To print the report, click File > Print. 10 Select Landscape orientation and click OK.Type of ReportsListed here are descriptions of the available reports for the Intelligent Unlocking Station. See “Accessing and Printing Linking Reports” on page 10-11 for details on how to access and view reports.Linking Summary ReportThis report identifies exceptions generated from a Circuit Linking session.Table 10.1CD/DVD Linking Summary DetailColumn Header DescriptionContentTagID The item number of the contents of the case.SecurityTagID The item number of the case.Link DateTime The day and time the item was linked.Case The type of case that was selected when linked, Locking or Non-Locking.Title The title of the item.LinkAuthor The name of the computer at which the linking occurred.LinkStation The branch location of the computer at which the linking occurred.
Using DiscMate: DVD Linking Reports 10-13Check-out Detail ReportThis report identifies exceptions generated from Self-Checkout Station sessions where an Intelligent Unlocking Station is attached.Staff Check-In Exception ReportThis report identifies exceptions generated from Staff Station Reader sessions where an Intelligent Unlocking Station is attached.Drop Box Exception ReportThis report identifies exceptions generated from Drop Box sessions.Table 10.2CD/DVD Check-out Detail ReportColumn Header DescriptionStationType The type of device at which the exception occurred.1. Drop Box2. Staff Station3. Self-Checkout StationStationID The name of the station.ExceptionType The name of the exception.Tag The item identifier of the exception.ExceptionDT The date and time when the exception occurred.LibBranch The branch at which the exception occurred.Table 10.3CD/DVD Staff Check-In Exception ReportColumn Header DescriptionStationType The type of device at which the exception occurred.1. Drop Box2. Staff Station3. Self-Checkout StationStationID The name of the station.ExceptionType The name of the exception.Tag The item identifier of the exception.ExceptionDT The date and time when the exception occurred.LibBranch The branch at which the exception occurred.Table 10.4CD/DVD Drop Box Exception ReportColumn Header DescriptionStationType The type of device at which the exception occurred.1. Drop Box2. Staff Station3. Self-Checkout StationStationID The name of the station.ExceptionType The name of the exception.Tag The item identifier of the exception.
10-14 ILS 2.6 User GuideExceptionDT The date and time when the exception occurred.LibBranch The branch at which the exception occurred.Table 10.4CD/DVD Drop Box Exception ReportColumn Header Description
CheckPASS: 11-1CHAPTERCHAPTER 0CHECKPASSThis chapter describes the CheckPASS utility and explains how to use it. CheckPASS is an optional feature that allows library patrons to pay library fees at a Self-Checkout Station, without staff assistance. Outside of the ILS product, patrons use a self-service unit to add cash to their account balances. Within the ILS product, patrons are reminded of outstanding library fees when they attempt to check out materials. They can then pay with the touch of a button at the Self-Checkout Station. Patrons save time, and library staff is freed to perform other tasks.
11-2 ILS 2.5 User GuideUsing CheckPASSIf you have outstanding library fees, ILS displays the amount owed and prevents you from checking out material until the fee is paid. Take the following steps to pay the outstanding fee:1Scan your Patron Card. If ILS determines that you have outstanding fees, it displays the message shown in Figure 11.1.Figure 11.1 Outstanding fee message2Touch Pay Fees to pay the fee. Touch Cancel to cancel the transaction. If you pay the fee, a confirmation message displays, showing your new account balance (Figure 11.2).Figure 11.2 Payment confirmation message
CheckPASS: Using CheckPASS 11-33Check out the library material, as normal.4If you have insufficient funds to pay the fee, the message shown in Figure 11.3 displays.Figure 11.3 Insufficient funds message5See a library staff member for assistance.
11-4 ILS 2.5 User GuideNotes
Troubleshooting Guide: Contact Technical Support 12-1CHAPTERCHAPTER 0TROUBLESHOOTING GUIDEThis chapter describes procedures you can follow to try to correct problems that may arise with various ILS components. Problems and possible solutions are grouped by component, in the following sections:• Patron Self-Checkout Station (page 12-1) • Application Server (page 12-4)• Exit Interrogator (page 12-5)• Staff Station Reader (page 12-6)• CheckVIEW (page 12-9)In addition, this chapter describes how to restart the Patron Self-Checkout stations (page 12-8), the Intelligent Library Controller software (page 12-8), and the Application Server itself (page 12-8). If these instructions do not produce the desired results, contact Technical Support at 800-257-5540, ext. 4100. Contact Technical SupportBefore calling technical support, note the date and time that the problem occurred, and list steps you have taken to try to correct the problem. Contact Checkpoint Technical Support at 800-257-5540 ext. 4100.Self-Checkout Station ScenariosProblemValid Patron ID Not RecognizedWhen using the Barcode Scanner to scan a Patron ID, the Self-Checkout Station does not recognize the Patron ID...Solution1Verify that the Self-Checkout Station is displaying the Patron Entry screen (video depicts a Patron ID being scanned). If so, be sure you are using the same reader depicted in the video.
12-2 ILS 2.6 User Guide2Clean the Barcode Scanner lens.3Scan the Patron ID card again. The Barcode scanner beeps when it successfully reads a barcode. If it does not beep, restart the Self-Checkout Station (see “Restarting the Self-Checkout Station” on page 12-8).4If the problem persists after restarting the Self-Checkout Station, the scanner may be damaged or may require service or replacement. Contact Technical Support (see “Contact Technical Support” on page 12-1).ProblemNothing Happens After an Item is ScannedYou scan an item and nothing happens...Solution1If the video demonstrating an item checkout stops, the system is processing your request. Wait a few moments.2If the video demonstration continues without pausing after the item is scanned, the Self-Checkout Station did not register the item. Try scanning a different item.3If the video stops for more than 1 minute, follow the instructions for “Restarting the Self-Checkout Station” on page 12-8.4If the problem persists after restarting the Self-Checkout station, contact Technical Support. See “Contact Technical Support” on page 12-1.ProblemGraphics Display Incorrectly or Not at AllThe graphics (pictures or video) are not displaying or are displaying incorrectly...Solution1Network connection could have been lost while the Self-Checkout Station was starting. Check all network connections to the Self-Checkout Station and Application Server. 2If the connections are secure, restart the Self-Checkout Station. See “Restarting the Self-Checkout Station” on page 12-8.3If the problem persists after restarting the Self-Checkout Station, contact Technical Support. See “Contact Technical Support” on page 12-1.ProblemPrinter Does Not PrintThe printer does not print a receipt, or the Self-Checkout Station printer status reports an error...Solution1Check that all receipts have been removed from the printer. Several receipts may be waiting to print. Remove each one, until all the receipts are printed.2Check that there is paper in the printer. To replace paper in the printer, see “Load Paper into Patron Self-Checkout Station Printer” on page 13-13.
Troubleshooting Guide: Self-Checkout Station Scenarios 12-33If there is paper jammed in the printer, remove it, and reload the paper. See “Load Paper into Patron Self-Checkout Station Printer” on page 13-13 for instructions.4If the problem persists after following these steps, contact Technical Support. See “Contact Technical Support” on page 12-1.ProblemPrinter Status of UnknownThe printer is working correctly, but the Self-Checkout Station status screen indicates a Printer Status of Unknown... SolutionThis problem is sometimes caused by rebooting the Self-Checkout Station when print jobs are in the printer queue. You must attach a keyboard to the Self-Checkout Station to fix this problem.1Power off the Self-Checkout Station.2Attach a keyboard to the Self-Checkout Station, and then power it back on. Hold down one of the shift keys on the keyboard during the network logon display, to prevent the Self-Checkout Station program from starting. 3Select Start > Settings > Printers. 4Select File > Open.5Select the print jobs that are on hold, and delete them.6Close the windows you have opened, then select Start > Shutdown to shut down the Self-Checkout Station. 7Turn off the Power to the Self-Checkout Station, and remove the keyboard.8Turn on the power to the Self-Checkout Station.9If the problem persists after following these steps, contact Technical Support. See “Contact Technical Support” on page 12-1.ProblemTouch Screen Does Not RespondThe Touch Screen does not respond...Solution1Check that the cable on the back of the monitor, which is plugged into the connection marked Touch Interface, is securely plugged in. 2If all the connections are secure, the Touch Screen may be operating properly but the Self-Checkout Station is not currently accepting input, or you are not touching a hot spot that accepts input. aBe sure that the Touch Screen monitor is powered on.bRestart the Self-Checkout Station. See “Restarting the Self-Checkout Station” on page 12-8.3If the problem persists after following these steps, contact Technical Support. See “Contact Technical Support” on page 12-1.
12-4 ILS 2.6 User GuideProblemSelf-Checkout Station Fails to StartThe Self-Checkout Station fails to start during power up, and the screen displays an error condition...Solution1Allow the scandisk program to run until it finishes.2Check all network connections on the Self-Checkout Station and the Application Server. If they appear to be secure, restart all of the Self-Checkout Stations. See “Restarting the Self-Checkout Station” on page 12-8 for instructions.Note If the Application Server is shut down or loses power, all Self-Checkout Stations must be shutdown and restarted. See “Restarting the Complete System” on page 12-8 for details.3If the problem persists after following these steps, contact Technical Support. See “Contact Technical Support” on page 12-1.Application Server ScenariosProblemSelf-Checkout Station Not DisplayingOne or more Self-Checkout Station(s) is not displaying in the System Status Display...Solution1Make sure the Self-Checkout Station is running. If it is not running, the error message, “We are currently unable to provide access to the system” displays. If this message displays, the problem involves the connection between the Self-Checkout Station and the Application Server. Make sure the network is connected and configured properly. 2If the Self-Checkout Station is running and behaving normally, but it is missing from the System Status display, restart the entire system. See “Restarting the Complete System” on page 12-8 for instructions.3If the problem persists after following these steps, contact Technical Support. See “Contact Technical Support” on page 12-1.ProblemTrouble Printing a ReportYou cannot print a report...Solution1Try to print a test page. Select Start > Settings > Printers. Right-click on the printer and select Properties. Click Print Test Page. 2If you cannot print a test page, consult Windows Help. 3If the test page prints successfully, contact Technical Support. See “Contact Technical Support” on page 12-1.
Troubleshooting Guide: Exit Interrogator Scenarios 12-5ProblemError Message Displays when Running a ReportYou receive an error message when running a report...SolutionThe printer might have run out of paper, or there may be a problem with the configuration database. Contact Technical Support. See “Contact Technical Support” on page 12-1.ProblemExit Alarms Do Not OccurExit Alarms do not occur when they should...Solution1Power down and restart each Exit Interrogator. 2Wait several minutes, then trigger an exit alarm. If no alarm occurs, restart the entire system. See “Restarting the Complete System” on page 12-8 for instructions.3If the problem persists after following these steps, contact Technical Support. See “Contact Technical Support” on page 12-1.ProblemHost Status Incorrectly Reports OfflineHost Status displays as Offline, when it is online...SolutionThe Host (LMS) Status indicator is accurate only when a Self-Checkout Station is running and properly connected to the Application Server. If no Self-Checkout Stations are connected, the Host Status field cannot be updated.1Make sure that at least one Self-Checkout Station is running. 2Check all network connections between the Self-Checkout Stations and the Application Server. If they appear to be secure, restart the Self-Checkout Stations. See “Restarting the Self-Checkout Station” on page 12-8.3Check that the Library Management System (LMS) is running. Restart the LMS, if necessary.4If the problem persists after following these steps, contact Technical Support. See “Contact Technical Support” on page 12-1.Exit Interrogator ScenariosProblemExit Alarms Do Not OccurExit Alarms do not occur when they should...Solution1Power down and restart each Exit Interrogator. 2Wait several minutes, then trigger an exit alarm. If no alarm occurs, restart the entire system. See “Restarting the Complete System” on page 12-8 for instructions.
12-6 ILS 2.6 User Guide3If the problem persists after following these steps, contact Technical Support. See “Contact Technical Support” on page 12-1.ProblemNo Sound Occurs for an Exit AlarmNo Exit Alarm sounds, but an Exit Alarm displays on the Intelligent Library Controller...Solution1Power down and restart each Exit Interrogator. 2Wait several minutes, then trigger an exit alarm. If no alarm occurs, restart the entire system. See “Restarting the Complete System” on page 12-8.3If the problem persists after following these steps, contact Technical Support. See “Contact Technical Support” on page 12-1.ProblemIncorrect Exit AlarmExit Alarm occurs, even though the item is properly checked out...Solution1If your site allows off-line processing, the item may have been checked out while the LMS was offline. If you have not synchronized the Checkout Cache since the LMS returned to online status, do so now. See “Synchronizing the Checkout Cache” on page 2-8 for instructions. 2If the item was recently checked out using a circulation desk Staff Station Reader, turn off the Staff Station Reader used, then turn it back on. •If the problem persists, restart the ILS Controller application. See “Restarting the Intelligent Library Controller program” on page 12-8. 3If the patron used a Self-Checkout Station, go to a Library Management System terminal, and verify that the item was checked out. aIf the LMS does not have a record of the checkout, check the item out now. bIf the LMS verifies that the item was checked out, contact Technical Support. See “Contact Technical Support” on page 12-1.4If the problem persists after following these steps, contact Technical Support. See “Contact Technical Support” on page 12-1.Staff Station Reader ScenariosProblemValid Circuit Not RecognizedThe Staff Station Reader does not recognize a valid item Circulation Circuit...Solution1Check to make sure the Staff Station Reader is running. aCheck to make sure the power cord is connected to the Staff Station Reader and plugged into a power source, and that all the remaining cable connections are
Troubleshooting Guide: Staff Station Reader Scenarios 12-7secure. Refer to the connection diagram, “System Connection Diagram” on page 12-11. bYou should feel air moving through the air vents located on the side of the Staff Station Reader.2Scan the item again. Check the LED on the back of the Staff Station Reader. The LED blinks green when the Staff Station Reader successfully reads an item ID. aIf the LED blinks green, but the Staff Station still does not recognize the item ID, restart the Intelligent Library Controller software. See “Restarting the Intelligent Library Controller program” on page 12-8. bIf the LED does not blink green, power off the Staff Station Reader, then power it back on. Wait approximately 30 seconds while the software initializes. 3Scan the item again.4If the item ID still is not recognized, contact Technical Support. See“Contact Technical Support” on page 12-1.ProblemScanned Item Does Not Display on MonitorItem scanned with Barcode Reader or Staff Station Reader does not display on the monitor...Solution1If the item was scanned with the Barcode Reader, check the following:aIf the Barcode Reader has a separate power cord, check that it is connected to the Barcode Reader and plugged into a power source.bCheck that all cable connections are secure. The Barcode Reader should be connected to Com Port 4.cReader should beep when reading a barcode, and you should see the reader’s light on the barcode stripes. 2If the item was scanned with the Staff Station Reader, check the following:aCheck that the power cord is connected to the Staff Station Reader and plugged into a power source.bCheck that all cable connections are secure. The Staff Station Reader should be connected to the Keyboard Wedge, which is then connected to Com Port 3.3Scan the item again. 4If the problem persists:aDisconnect the power to the Barcode Reader.bDisconnect the power to the Staff Station Reader.cReconnect the power to the Barcode Reader.dReconnect the power to the Staff Station Reader.5Scan the item again. 6If the item ID still does not display, contact Technical Support. See “Contact Technical Support” on page 12-1.
12-8 ILS 2.6 User GuideRecovery ProceduresYou were directed to this section from another Troubleshooting scenario. Follow the steps outlined in the section to which you were directed, then return to the Troubleshooting scenario from which you came.Restarting the Self-Checkout Station1Disconnect power to the Self-Checkout Station using the power switch at the rear of the case.2Wait approximately 10 seconds, then reconnect power to the Self-Checkout Station.3Allow the scandisk program to run until it finishes. This could take several minutes.4All necessary applications will start automatically.5Return to the Troubleshooting scenario from which you came.Restarting the Complete System1Power off the Self-Checkout Station using the power switch at the rear of the case.2Shut down the Intelligent Library Controller software by selecting its Shutdown icon on the Windows Task Bar. Click Shutdown.3If error messages display, close them by clicking Abort, OK, or Cancel.4Click Start > Shutdown to shut down the Application Server.5After the Application Server reboots, power on the Self-Checkout Stations. All other necessary applications start automatically.6Return to the Troubleshooting scenario from which you came.Restarting the Intelligent Library Controller program1At least one Self-Checkout Station must be running.2Shutdown the Intelligent Library Controller software by selecting its icon on the Windows Task Bar. Click Shutdown.3If error messages display, close them by clicking Abort, OK, or Cancel.4The Intelligent Library Controller software will be launched automatically.5If the program does not start within one minute, start the Intelligent Library Controller software by selecting Start > Programs > RFID.6Return to the Troubleshooting scenario from which you came.
Troubleshooting Guide: CheckVIEW Troubleshooting 12-9CheckVIEW TroubleshootingIf you encounter issues in using the CheckVIEW software, refer to the following solutions for possible answers.Problem I have installed the CheckVIEW software, but I still cannot connect to the Self-Checkout Station.Solution 1 - IP Address used on Staff computerEnsure that the IP Address assigned in the Settings.xml file matches the IP Address used by the Self-Checkout Station. 1Launch Windows Explorer and navigate to C:\Program Files\Checkpoint Systems\CheckVIEW Monitor\.2Open the Settings.xml file with Notepad.aRight-mouse click Settings.xml.bSelect Open With... and choose Notepad from the list of programs.3Search for the IP address of Self-Checkout Station being used. Ensure that the IP address used matches the IP address of the Self-Checkout Station.Figure 12.1 Sample TCP/IP Settings4Close the Settings.xml file to save your changes.Solution 2 - Correct default settings on Self-Checkout StationYou can also ensure that the Default Settings on the Self-Checkout Station are correct. Access the VNC Server Settings, as seen in Figure 12.2, by:1Either attach a keyboard or access the Self-Checkout Station using PcAnywhere.IP Addresses should matchSample Settings.XML of CheckVIEW for Self-Checkout Station 1Sample TCP/IP Properties of a computer
12-10 ILS 2.6 User GuideClick Start > All Programs > UltraVNC > Ultr@VNC Server > Show Default Settings. The Default Local System Properties window displays.Figure 12.2 VNC Server Settings2Verify that:•Accept Socket Connections is checked•Password is checkpt•Display Number is 10000•Auto is deselected•Enable Java Viewer is deselected3Click OK to save and close the window.
Troubleshooting Guide: System Connection Diagram 12-11System Connection DiagramFigure 12.3 System Connection Diagram
12-12 ILS 2.6 User GuideNotes
System Maintenance: Intelligent Library Controller System Maintenance 13-1CHAPTERCHAPTER 0SYSTEM MAINTENANCEThis chapter describes how to perform system maintenance tasks for the Intelligent Library Controller and other components of the ILS. It also provides safety information and system specifications.Intelligent Library Controller System MaintenanceIntelligent Library Controller maintenance tasks include:• Maintaining the transaction database (page 13-2)•Synchronizing offline transactions (page 13-3)•Backing up the transaction database (page 13-4)•Purging the transaction database (page 13-5)•Compacting the transaction database (page 13-7)•Rebooting the Application Server (page 13-8)The transaction database tasks listed above must be performed as a group, and in a certain order. The purge and compact tasks must be performed only during non-circulation hours. • Shutting down the Patron Self-Checkout stations (page 13-9)• Shutting down the Intelligent Library Controller software (page 13-10)• Backing up the Application Server (page 13-11)• Loading paper into the Patron Self-Checkout Station printer (page 13-13)
13-2 ILS 2.6 User GuideTransaction Database MaintenanceThe transaction database size cannot exceed 1 GB. If 1 GB maximum limit is reached, no new data will be written to the database, the application server will log errors continuously, and database behavior becomes unpredictable. In fact, if the transaction database is allowed to reach a size of 500 MB, system performance suffers. To avoid this constraint, you can purge the transaction database. However, there are a number of preliminary and subsequent steps included in the task of purging the transaction database, including:1Synchronize offline transactions, if this feature is enabled. Offline processing allows you to continue check-in and checkout tasks, even if the Library Management System (LMS) is offline. You perform this task first so that offline transactions are included in the transaction database. See “Synchronize Offline Transactions” on page 13-3.2Make a copy of the transaction database, so that you have an archive of the transactions, in case the purge process fails or is interrupted. See “Backup Transaction Database” on page 13-4.3Purge the transaction database. You use the Purge function to mark transaction database records for deletion. This function does not remove rows from the database, so physical disk space is still allocated and used. Perform this function only during non-circulation hours. See “Purge the Transaction Database” on page 13-5.4Compact the transaction database. To physically remove the deleted records and reduce the size of the database, you must compact the database. Perform this function only during non-circulation hours. See “Compact the Transaction Database” on page 13-7.5Checkpoint Systems recommends that you then reboot the Intelligent Library Controller. See “Reboot the Application Server” on page 13-8.
System Maintenance: Intelligent Library Controller System Maintenance 13-3Synchronize Offline TransactionsIf offline processing is enabled at your site, it allows you to continue check-in and checkout tasks when the LMS is offline. You use the Offline Synchronize function to move offline transactions into the transaction database when the LMS comes back online. Note You must synchronize offline transactions each time the LMS goes offline and then comes back online.To synchronize offline transactions:1In the Intelligent Library System Control window, select Maintenance > Transaction Coordinator > Offline Synchronize. (If the Offline Synchronize option is grayed out, skip to “Backup Transaction Database” on page 13-4.)Figure 13.1 Transaction Coordinator Offline Synchronization Navigation2Run a Checkout Discrepancy Report (See “Checkout Discrepancy Report” on page 2-14) and a Patron Discrepancy Report (See “Patron Discrepancy Report” on page 2-15). Resolve any discrepancies through the Library Management System. They cannot be resolved using the Intelligent Library System.3Go to the next step, “Backup Transaction Database”, which follows this section.
13-4 ILS 2.6 User GuideBackup Transaction DatabaseBefore purging the transaction database, make a copy of it, so that you have an archive of the transactions, in case the purge process fails or is interrupted. Before performing this task, you should have synchronized offline transactions (if offline processing is enabled at your site). See “Synchronize Offline Transactions” on page 13-3. The location of the Transaction database varies depending on the directory chosen for installation of the ILS software. The base directory for the ILS software is usually C:\RFID. The Transaction database file is always located at RFID\Applications\DB\TransCoord\transaction.mdb. To create a backup copy of the transaction database: 1Right-click Start and select Explore to open Windows Explorer.2Navigate to the RFID\Applications\DB\TransCoord\ directory.3Right-click transaction.mdb and select Copy.4Navigate to the folder where you want to store the backup copy.5Right-click the white space within that folder's file listing and select Paste. 6After the file is pasted into the directory, rename the backup file. Highlight the file name and press F2.7Type the new name of the backup file. Be sure to retain the .mdb extension. Press Enter.8Go to the next step, “Purge the Transaction Database”, which follows this section.
System Maintenance: Intelligent Library Controller System Maintenance 13-5Purge the Transaction DatabaseWarning The Purge and Compact functions can cause unpredictable behavior or cause the system to go offline if used inappropriately. Only qualified system administrators should use these functions. Perform these functions only during non-circulation hours.To determine how often to purge the transaction database, Checkpoint Systems recommends monitoring the size of the transaction database daily (or weekly) for several days (or weeks) and using the data gathered to estimate how often to purge the transaction database.Purging and compacting the transaction database functions should be performed as a unit. After purging the transaction database, always compact the transaction database. Before performing this task, you should have performed the following tasks:1Synchronize offline transactions, if offline processing is enabled at your site (“Synchronize Offline Transactions” on page 13-3)2Backup the transaction database (“Backup Transaction Database” on page 13-4)To purge the transaction database:1In the Intelligent Library System Control window, select Maintenance > Transaction Coordinator > Purge.Figure 13.2 Purge Navigation2Enter the ILS user name and password in the ILS Login window. The default user name is ils, and the default password is maint. Click OK.
13-6 ILS 2.6 User Guide3During the purge operation, a progress indicator displays to show you how much of the purge has been completed and how much remains. Figure 13.3 Purge Progress Indicator displayWhen the purge is finished, the End Purge message box displays.Figure 13.4 End Purge message box4Go to the next step, “Compact the Transaction Database”, which follows this section.
System Maintenance: Intelligent Library Controller System Maintenance 13-7Compact the Transaction Database Warning The Purge and Compact functions can cause unpredictable behavior or cause the system to go offline if used inappropriately. Only qualified system administrators should use these functions. Perform these functions only during non-circulation hours.To physically remove the deleted records and reduce the size of the transaction database, you must compact it.Purging and compacting the transaction database functions should be performed as a unit. After purging the transaction database, always compact the transaction database. Before performing this task, you should have performed the following tasks:1Synchronize offline transactions, if offline processing is enabled at your site (“Synchronize Offline Transactions” on page 13-3)2Backup the transaction database (“Backup Transaction Database” on page 13-4)3Purge the transaction database (“Purge the Transaction Database” on page 13-5)To compact the transaction database:1In the Intelligent Library System Control window, select Maintenance > Transaction Coordinator > Compact.Figure 13.5 Compact Navigation2Enter the ILS user name and password in the ILS Login window. The default user name is ils, and the default password is maint. Click OK.3When the compact function is finished, a message box displays.Figure 13.6 End Compact message box4Go to the next step, “Reboot the Application Server”, which follows this section.
13-8 ILS 2.6 User GuideReboot the Application ServerAfter purging and compacting the transaction database, Checkpoint Systems recommends that you reboot the Application Server. Before performing this task, you should have performed the following tasks:1Synchronize offline transactions, if offline processing is enabled at your site (“Synchronize Offline Transactions” on page 13-3)2Backup the transaction database (“Backup Transaction Database” on page 13-4)3Purge the transaction database (“Purge the Transaction Database” on page 13-5)4Compact the transaction database (“Compact the Transaction Database” on page 13-7)To reboot the Application Server:1Shut down all Patron Self-Checkout stations. See “Shutdown Patron Self-Checkout Stations” on page 13-9.2Shut down the Intelligent Library Controller software. See “Shutdown the Intelligent Library Controller Software” on page 13-10.3Click Start > Shutdown to shut down the Application Server.
System Maintenance: Intelligent Library Controller System Maintenance 13-9Shutdown Patron Self-Checkout StationsBefore rebooting the Intelligent Library Controller, you must shut down the Patron Self-Checkout Stations. To shut down the Patron Self-Checkout Stations:1In the Intelligent Library System Control window, select Maintenance > Shutdown > Self Check Stations. Figure 13.7 Shutdown Patron Self-Checkout Station2Enter the ILS user name and password in the ILS Login window. The default user name is ils, and the default password is maint. Click OK.Figure 13.8 ILS Login window3In the Self Check Shutdown window, click Yes to perform the shutdown. Click No to cancel the shutdown of the Self-Checkout Station.Figure 13.9 Self Check Shutdown window
13-10 ILS 2.6 User GuideShutdown the Intelligent Library Controller SoftwareTo shut down the Intelligent Library Controller software:1Be sure that all Patron Self-Checkout Stations are shut down. See “Shutdown Patron Self-Checkout Stations” on page 13-9.2In the Intelligent Library System Control window, select Maintenance > Shutdown > AppServer. 3Click Shutdown.Figure 13.10 Shutdown Button
System Maintenance: Intelligent Library Controller System Maintenance 13-11Backup the Application ServerThis section describes how to back up all files on the Application Server and how to restore them, as needed. Before you can perform the backup, you must exit the Intelligent Library Controller application.Checkpoint Systems recommends that you do not use the Application Server’s hard drive as your backup medium. Backup1Shut down the Patron Self-Checkout stations. See “Shutdown Patron Self-Checkout Stations” on page 13-9.2Exit the Intelligent Library Controller application.3To launch the Windows backup utility, select Start > Programs >Accessories > System Tools > Backup. 4Click on the Backup tab. (If you would rather use the Backup Wizard to perform the backup, click the Backup Wizard button and follow its directions.)Figure 13.11 Backup window5Select the drives and/or directories that you want to back up.aThe directory required to restore the Intelligent Library System is E:\RFID.bSelect any other applications used at your site to communicate between the LMS and the ILS.
13-12 ILS 2.6 User Guide6Click Start Backup. Respond to prompts as they appear. See the MicroSoft Windows Help for detailed instructions for using the Backup Utility.Figure 13.12 Backup tabRestoreRestoring files from a backup tape can take a long time.1Follow steps 1 through 3 from the Backup instructions.2To restore individual files from a backup set on a tape, select the Tapes window, then load the catalog of the backup set from which you want to restore certain files.If the catalog of backup files is not visible, you may have to create a new one. See the Microsoft Windows Help for instructions.3Select all the files you want to restore using the appropriate method:aTo select contiguous files, click the first filename, hold down SHIFT, and click the last contiguous filename.bTo select non-contiguous files, click a filename, hold down CTRL, and click each filename.cOn the Select menu, click Check. A check mark displays in the check box for each selected file.4On the Operations menu, click Restore.
System Maintenance: Load Paper into Patron Self-Checkout Station Printer 13-13Load Paper into Patron Self-Checkout Station PrinterDo not touch the cutter blade *There is a sharp cutter blade inside the paper outlet slot. Do not put your hand in the paper outlet slot when changing paper or while printing is in progress.Use the following procedure to reload the paper in the Self-Checkout Station.1Lift to remove the printer access cover from the top of Self-Checkout Station chassis. You will see the printer unit (shown below) through the opening.Figure 13.13 Self-Checkout Station Printer2Pull the bar release lever (top right) towards you to release the paper roller bar assembly.3Lift the paper roller bar assembly all the way up until it rests back in the open position.4Remove the used paper roll core from the printer and discard it.5Remove the tab on the new paper roll.Protect Yourself From Injury
13-14 ILS 2.6 User Guide6Set the new paper roll into the printer, and pull on the leading edge of the paper from the bottom toward you (as shown below)Figure 13.14 Self-Checkout Station Printer - New Roll Installation7Make sure there is enough excess paper so that approximately 1/8” of paper is coming through when you close the paper roller bar assembly.8Close the paper roller bar assembly by pushing it down until it snaps closed securely.9As soon as you close the paper roller bar assembly, the paper will automatically feed and cut off the end of the paper.10 Remove and discard the excess piece of paper that was cut off in the previous step.11 Replace the printer access cover, and push down to secure it to the unit with the hook and loop fasteners.Note The paper will feed through the small slit opening in the printer access cover during self checkout transactions.
System Maintenance: Safety Warnings 13-15Safety WarningsBarcode Scanner:LASAR RADIATIONRISK TO EYES - DO NOT STARE INTO BEAMCLASS 2 LASER PRODUCTFigure 13.15 Laser Radiation IconSee the Metrologic Instruments IS 4110 and IS4120 ScanQuest® Laser Scan Engine Installation and User’s Guide on other Safety instructions, warnings and technical specifications.
13-16 ILS 2.6 User GuideSpecificationsMechanicalDimensions: 29" L x 20.75" W x 6.25" H(736.60 mm x 527.05 mm x 158.75 mm)Weight: 26 lbs. (9.7 kg)Materials: Acrylic / PVC alloyMonitor: See the Planar PT1503NT User’s Manual.ElectricalEmissions: FCC Part 15, RSS 210, ETSI 300 330 CompliantImmunity: ETSI 301489 CompliantRF Transmit Frequency: 13.56 MHzDemodulation type: AMRead range: Up to 10" with a 2.1" x 2.1" Circulation Circuit®Console Power Requirements: 24 VDC, 50-60 Hz, 1.6 ASafety: Requires dedicated circuit to prevent power surges and spikes from damaging the system. Requires power strip with power and modern surge protection. UL/cUL 60950-1 compliant.InterfacesDiagnostics: RS-232Host: IEEE 802.3, 10 Base-T Ethernet, NE 2000 Compatible Read rangePeripheralsMonitor: Touch Screen 15" flat screen - standardPrinter: Star Micronics TSP 600 Series (643C)Patron Card Reader (standard): Metrologic IS 4120Power Supply: 90-264 VAC, 47 - 63 Hz IEC input, 24 VDC @ 4A output, UL ListedEnvironmentalOperating temperature: 32 degrees F to 104 degrees F (0 degrees C to 40 degrees C)Storage Temperature: -22 degrees to 140 degrees F (-30 degrees C to 60 degrees C)Storage/operating humidity: 5% to 95%, non-condensingTag Compatibility: RFID Based Circulation Circuit

Navigation menu