Chevrolet 2002 Cavalier Warranty Guide

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1

IMPORTANT

This booklet contains important

information about the vehicle’s

warranty coverage. It also explains

Owner Assistance Information

and GM’s Participation in

an Alternative Dispute

Resolution Program.

Keep this booklet with your vehicle

and make it available to a Chevrolet

dealer if warranty work is needed.

Be sure to keep it with your vehicle

when you sell it so future owners will

have the information.

Owner’s Name

Street Address

City & State

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Month Day Year

Odometer Reading on Date Vehicle First Delivered

or Put in Use: . X

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2

Have you purchased the Genuine GM Protection

Plan? The GM Protection Plan may be purchased

within specific time/mileage limitations. See the

information request form on page 31 of this

booklet. Remember, if the service contract you

are considering purchasing does not have the GM

Protection Plan emblem shown above on it, then

it is not the Genuine GM Protection Plan from

General Motors.

2001 Chevrolet Motor Division, General Motors Corporation. All rights reserved. GENERAL MOTORS, GM,

CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors Corporation.

Part No. 10444234 A

3

2002 Chevrolet Warranty and Owner Assistance Information

An Important Message to Chevrolet Owners 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Warranty Coverage at a Glance 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

New Vehicle Limited Warranty

What Is Covered 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

What Is Not Covered 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Things You Should Know About the New Vehicle Limited Warranty 11. . . . . . . . . . . . . . . . . . . . . . . . . . .

Emission Control Systems Warranties

1. Federal Emission Control Systems 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2. California Emission Control Warranty 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3. Emission Warranty Parts List 18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4. Things You Should Know About The Emission Control Systems Warranties 22. . . . . . . . . . . . . . . . . . .

Owner Assistance

Customer Satisfaction Procedure 25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

GM Participation in an Alternative Dispute Resolution Program 26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Assistance for Text Telephone (TTY) Users 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Roadside Assistance 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Courtesy Transportation 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

State Warranty Enforcement Laws 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Special Policy Adjustment Programs 28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customer Assistance Offices 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

GM Protection Plan 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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4

An Important Message to Chevrolet Owners . . .

Chevrolet’s Commitment to You

We are committed to assure your satisfaction with your

new Chevrolet.

Your Chevrolet dealer also wants you to be completely

satisfied and invites you to return for all your service

needs both during and after the warranty period.

Vehicle Operation and Care

Considering the investment you have made in your

Chevrolet, we know you will want to operate and

maintain it properly. We urge you to follow the

maintenance instructions contained in your

Owner’s Manual.

If you have questions on how to keep your Chevrolet in

good working condition, see your Chevrolet dealer, the

place many Chevrolet customers choose to have their

maintenance work done. You can rely on your Chevrolet

dealer to use the proper parts and repair practices.

Maintenance Records

Retain receipts covering performance of regular

maintenance. Receipts can be very important if a question

arises as to whether a malfunction is caused by lack of

maintenance or a defect in material or workmanship.

Receipts should be retained in the glove box literature

portfolio. Also, a “Maintenance Record” form is provided in

the Maintenance Schedule section of the owner’s manual

for your convenience in recording services performed.

Owner Assistance

Your Chevrolet dealer is best equipped to provide all

your service needs. Should you ever encounter a

problem during or after the limited warranty period that

is not resolved, talk to a member of dealer management.

Under certain circumstances, General Motors and/or

GM dealers may provide assistance after the limited

warranty period has expired when the problem results

from a defect in material or workmanship. These

instances will be reviewed on a case by case basis. If

your problem has not been resolved to your satisfaction,

follow the Customer Satisfaction procedures as outlined

on page 25 of this booklet.

We thank you for choosing a Chevrolet.

Chevrolet Motor Division

GM Participation in an Alternative Dispute

Resolution Program

On page 26 of this booklet, you will also find

information on the voluntary, non-binding Alternative

Dispute Resolution Program in which GM participates.

5

Warranty Coverage at a Glance

The 2002 warranty coverages are summarized below. Please read pages 6 through 24 for complete details.

New Vehicle Limited Warranty

Coverage 3 YRS/

36,000 MI 6 YRS/

100,000 MI

BtB

B

umper-to-

B

umper

(

includes tires

)

(includes

tires)

Sheet Metal

Corrosion

Rust-Through

Emission Control Systems Warranties

Coverage 3 YRS/

36,000 MI 3 YRS/

50,000 MI 7 YRS/

70,000 MI 8 YRS/

80,000 MI

2 YRS/

24,000 MI

Federal

Defect &

Performance

Performance

Catalytic

Converters &

Converters

&

Powertrain

Control Module

California

Defect &

Performance

Performance

Specified

Components

Components

Defects in material or workmanship continue to

be covered under the New Vehicle Limited

Warranty Bumper-to-Bumper coverage.

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2002 General Motors Corporation New Vehicle Limited Warranty

General Motors Corporation will provide for repairs to the vehicle during the warranty period in accordance with the

following terms, conditions and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehicles

registered in the United States and

normally operated in the United

States or Canada, and is provided to

the original and any subsequent

owners of the vehicle during the

warranty period.

Repairs Covered

The warranty covers repairs to correct

any vehicle defect related to materials

or workmanship occurring during the

warranty period. Needed repairs will

be performed using new or

remanufactured parts.

Warranty Period

The warranty period for all coverages

begins on the date the vehicle is first

delivered or put in use and ends at the

expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for

3 years or 36,000 miles, whichever

comes first, except for other coverages

listed here under “What Is Covered”

and those items listed under “What Is

Not Covered” on pages 8, 9 and 10.

7

Sheet Metal Coverage

Sheet metal panels are covered

against corrosion and rust-through

as follows:

Corrosion: Body sheet metal panels are covered

against rust for 3 years or 36,000 miles, whichever

comes first.

Rust-Through: Any body sheet metal panel that rusts

through (an actual hole in the sheet metal) continues to

be covered for up to 6 years or 100,000 miles,

whichever comes first.

NOTE: Cosmetic or surface corrosion (resulting

from stone chips or scratches in the paint, for

example) is not included in sheet metal coverage.

Towing

Towing is covered to the nearest

Chevrolet dealer facility if your

vehicle cannot be driven because of a

warranted defect.

Tire Coverage

The tires supplied with your vehicle

are covered against defects in

material or workmanship under the

bumper-to-bumper coverage. Any tire

replaced will continue to be warranted for the

remaining portion of the bumper-to-bumper

coverage period.

Following expiration of the bumper-to-bumper

coverage, tires may continue to be covered under the

tire manufacturer’s warranty. Review the tire

manufacturer’s warranty booklet or consult the tire

manufacturer distributor for specific details.

No Charge

Warranty repairs, including

towing, parts and labor, will be

made at No Charge.

Obtaining Repairs

To obtain warranty repairs, take the

vehicle to a Chevrolet dealer facility

within the warranty period and request

the needed repairs. A reasonable time

must be allowed for the dealer to

perform necessary repairs.

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8

What Is Not Covered

Tire Damage or Wear

Normal tire wear or wear-out is not

covered. Road hazard damage such

as punctures, cuts, snags, and breaks

resulting from pothole impact, curb

impact, or from other objects is not covered. Also,

damage from improper inflation, spinning (as when

stuck in mud or snow), tire chains, racing, improper

mounting or dismounting, misuse, negligence,

alteration, vandalism, or misapplication is not covered.

Damage Due to Accident, Misuse,

or Alteration

Damage caused as the result of any of

the following is not covered:

collision, fire, theft, freezing, vandalism, riot,

explosion, or objects striking the vehicle;

misuse of the vehicle such as driving over curbs,

overloading, racing, or other competition. Proper

vehicle use is discussed in the Owner’s Manual;

alteration or modification to the vehicle including

the body, chassis or components after final

assembly by GM. In addition, coverages do not

apply if the odometer has been disconnected, its

reading has been altered, or mileage cannot

be determined.

NOTE: This warranty is void on vehicles currently

or previously titled as salvaged, scrapped, junked,

or totaled.

9

Damage or Corrosion Due to

Environment, Chemical Treatments

or Aftermarket Products

Damage caused by airborne fallout

(chemicals, tree sap, etc.), stones,

hail, earthquake, water or flood, windstorm, lightning,

the application of chemicals or sealants subsequent

to manufacture, etc., is not covered. See page 12 for

details regarding chemical paint spotting.

Damage Due to Insufficient or

Improper Maintenance

Damage caused by failure to follow

the recommended maintenance

schedule intervals and/or failure to use

or maintain fluids, fuel, lubricants, or

refrigerants recommended in the

owner’s manual is not covered.

Maintenance

All vehicles require periodic

maintenance. Maintenance services,

such as those detailed in the owner’s

manual are the owner’s expense.

Vehicle lubrication, cleaning, or polishing, as well as

items requiring replacement or repair as a result of

vehicle use, wear, or exposure are not covered.

Items such as:

Filters

Brake Pads / Linings

Clutch Linings

Keyless Entry Batteries *

Audio System Cleaning

Coolants and Fluids

Wiper Inserts

Limited Slip Rear Axle Service

Tire Rotation

Wheel Alignment / Balance **

are covered only when replacement or repair is the

result of a defect in material or workmanship.

Failure or damage of components due to vehicle use,

wear, exposure, or lack of maintenance is not covered.

* Consumable battery covered up to 12 months only.

** Maintenance items after 7,500 miles.

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Extra Expenses

Economic loss or extra expense is

not covered.

Examples include:

Loss of vehicle use

Inconvenience

Storage

Payment for loss of time or pay

Vehicle rental expense

Lodging, meals, or other travel costs

State or local taxes required on warranty repairs

Other Terms: This warranty gives you specific

legal rights and you may also have other rights

which vary from state to state.

General Motors does not authorize any person to

create for it any other obligation or liability in

connection with these vehicles. Any implied

warranty of merchantability or fitness for a

particular purpose applicable to this vehicle is

limited in duration to the duration of this

written warranty. Performance of repairs and

needed adjustments is the exclusive remedy

under this written warranty or any implied

warranty. General Motors shall not be liable for

incidental or consequential damages (such as,

but not limited to, lost wages or vehicle rental

expenses) resulting from breach of this written

warranty or any implied warranty.*

* Some states do not allow limitations on how long an

implied warranty will last or the exclusion or limitation

of incidental or consequential damages, so the above

limitations or exclusions may not apply to you.

11

Things You Should Know About the New Vehicle Limited Warranty

Warranty Repairs — Component Exchanges

In the interest of customer satisfaction, General Motors

may offer exchange service on some vehicle components.

This service is intended to reduce the amount of time

your vehicle is not available for use due to repairs.

Components used in exchange are service replacement

parts which may be new, remanufactured, reconditioned,

or repaired, depending on the component involved.

All exchange components used meet GM standards and

are warranted the same as new components. Examples

of the types of components that might be serviced in this

fashion include: engine and transmission assemblies,

instrument cluster assemblies, radios, compact disc

players, tape players, batteries, and powertrain

control modules.

Warranty Repairs — Recycled Materials

Environmental Protection Agency (EPA) guidelines

and GM support the capture, purification, and reuse of

automotive air conditioning refrigerant gases and

engine coolant. As a result, any repairs GM may make

to your vehicle may involve the installation of purified

reclaimed refrigerant and coolant.

Tire Service

Any authorized Chevrolet or tire dealer for your brand

of tires can assist you with tire service. If, after

contacting one of these dealers, you need further

assistance or you have questions, please contact

Chevrolet’s Customer Assistance Center. The toll-free

telephone numbers are listed on page 27.

After-Manufacture “Rustproofing”

Your vehicle was designed and built to resist corrosion.

Application of additional rust-inhibiting materials is

neither necessary nor required under the Sheet Metal

Coverage. GM makes no recommendation concerning

the usefulness or value of such products.

Application of after-manufacture rustproofing products

may create an environment which reduces the corrosion

resistance built into your vehicle. Repairs to correct

damage caused by such applications are not covered

under your GM New Vehicle Limited Warranty.

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Paint, Trim and Appearance Items

Defects in paint, trim, upholstery or other appearance

items are normally corrected during new vehicle

preparation. If you find any paint or appearance concerns,

advise your dealer as soon as possible. Your owner’s

manual has instructions regarding the care of paint, trim,

upholstery, glass, and other appearance items.

Chemical Paint Spotting

Some weather and atmospheric conditions can create

a chemical fallout. Airborne pollutants can fall upon

and attack painted surfaces on your vehicle. This

damage can take two forms: blotchy, ringlet-shaped

discolorations, and small irregular dark spots etched

into the paint surface.

Although no defect in the factory applied paint causes

this, Chevrolet will repair, at no charge to the owner, the

painted surfaces of new vehicles damaged by this fallout

condition within 12 months or 12,000 miles of purchase,

whichever comes first.

Warranty Coverage — Extensions

Time Extensions: The New Vehicle Limited Warranty

will be extended one day for each day beyond the first

24 hour period in which your vehicle is at an authorized

dealer facility for warranty service. You may be asked to

show the repair orders to verify the period of time the

warranty is to be extended. Your extension rights may

vary depending on state law.

Mileage Extensions: Prior to delivery, some mileage is

put on your vehicle during testing at the assembly plant,

during shipping and while at the dealer facility. The

dealer records this mileage on the first page of this

warranty booklet at delivery. For eligible vehicles, this

mileage will be added to the mileage limits of the

warranty ensuring that you receive full benefit of the

coverage. Mileage extension eligibility:

Applies only to new vehicles held exclusively

in new vehicle inventory.

Does not apply to used vehicles, GM owned

vehicles, dealer owned used vehicles, or dealer

demonstrator vehicles.

Does not apply to vehicles with more than

1,000 miles on the odometer even though the

vehicle may not have been “registered” for

license plates.

13

Warranty Service — United States

and Canada

For your records, the servicing dealer should provide a

copy of the Warranty Repair Order listing all warranty

repairs performed. Your selling dealership has made a

large investment to ensure that they have the proper tools,

training, and parts inventory to make any necessary

warranty repairs should they be required during the

warranty period. We ask that you return to your selling

dealer for warranty repairs. In the event of an emergency

repair, you may take your vehicle to any authorized

General Motors dealer for warranty repairs. However,

certain warranty repairs require special tools or training

that only a dealer selling your brand may have. Therefore,

not all dealers are able to perform every repair. If a

particular dealership cannot assist you, then contact the

Customer Assistance Center. If you have changed your

residence, visit any Chevrolet dealer in the United States

or Canada for warranty service.

Touring Owner Service — Foreign Countries

If you are touring in a foreign country and repairs are

needed, it is suggested you take your vehicle to a

General Motors dealer facility, preferably one which

sells and services Chevrolets. Once you return to the

United States, for reimbursement consideration, you

should provide your dealer with a statement of

circumstances, the original repair order, proof of

ownership, and any “paid” receipt indicating the work

performed and parts replaced. Please note that repairs

made necessary by the use of improper or dirty fuels

and lubricants are not covered under the warranty. See

your owner’s manual for additional information on fuel

requirements when operating in foreign countries.

Warranty Service — Foreign Countries

This warranty applies to GM vehicles registered in the

United States and normally operated in the United States

or Canada. If you have permanently relocated and

established household residency in another country,

GM may authorize the performance of repairs under

the warranty authorized for vehicles generally sold by

GM in that country. Contact an authorized GM dealer

in your country for assistance. GM warranty

coverages may be void on GM vehicles that have been

imported / exported for resale.

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Original Equipment Alterations

This warranty does not cover any damage or failure

resulting from modification or alteration to the vehicle’s

original equipment as manufactured or assembled by

General Motors. Examples of the types of alterations

that would not be covered include, installation or use of

any non-GM part, accessory, materials, or the cutting,

welding, or disconnecting of the vehicle’s original

equipment parts and components.

Recreation Vehicle and Special

Body or Equipment Alterations

Installations, or alterations to the original equipment

vehicle (or chassis) as manufactured and assembled

by General Motors, are not covered by this warranty.

The special body company (assembler) or equipment

installer is solely responsible for warranties on the

body or equipment and any alterations to any of the

parts, components, systems or assemblies installed

by GM. Examples include, but are not limited to,

special body installation (such as recreational vehicles),

the installation of a non-GM part, cutting, welding

or the disconnecting of original equipment vehicle

or chassis parts and components, extension of

wheelbase, suspension and driveline modifications

and axle additions.

Pre-Delivery Service

Defects in the mechanical, electrical, sheet metal, paint,

trim, and other components of your vehicle may occur at

the factory or while it is being transported to the dealer

facility. Normally, any defects occurring during

assembly are detected and corrected at the factory

during the inspection process. In addition, dealers are

obligated to inspect each vehicle before delivery. They

repair any uncorrected factory defects and any transit

damage detected before the vehicle is delivered to you.

Any defects still present at the time the vehicle is

delivered to you are covered by the warranty. If you

find any such defects when you take delivery, please

advise your dealer without delay. For further details

concerning any repairs which the dealer may have made

prior to your taking delivery of your vehicle, please

ask your dealer.

Production Changes

General Motors Corporation and GM dealers reserve

the right to make changes in vehicles built and/or sold

by them at any time without incurring any obligation to

make the same or similar changes on vehicles previously

built and/or sold by them.

15

2002 Emission Control Systems Warranties

This section outlines the emission warranties that

General Motors provides for your vehicle in

accordance with the U.S. Federal Clean Air Act.

Defects in material or workmanship in GM

emission parts may also be covered under the New

Vehicle Limited Warranty Bumper-to-Bumper

coverage. There may be additional coverage on

GM diesel engine vehicles. In any case, the

warranty with the broadest coverage applies.

What Is Covered

The parts covered under the emission warranty are

listed under Emission Warranty Parts List on

pages 18 through 21.

1. Federal Emission Control Systems

Both the Emission Defect Warranty and the Emission

Performance Warranty described below begin on the

date the vehicle is first delivered or put into use and

continues for a period of 2 years or 24,000 miles,

whichever comes first.

If a catalytic converter or vehicle (powertrain) control

module is found to be defective under either of these

warranties, those parts are warranted for 8 years or

80,000 miles, whichever comes first.

Emission Defect Warranty

General Motors Corporation warrants to the owner that

the vehicle:

was designed, equipped, and built so as to conform at

the time of sale with applicable regulations of the

Federal Environmental Protection Agency (EPA), and

is free from defects in materials and workmanship

which cause the vehicle to fail to conform with those

regulations during the emission warranty period.

Emission related defects in the genuine GM parts listed

under Emission Parts Covered, including related diagnostic

costs, parts and labor are covered by this warranty.

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Emission Performance Warranty

Some states and/or local jurisdictions have established

periodic vehicle Inspection and Maintenance (I/M)

programs to encourage proper maintenance of your

vehicle. If an EPA-approved I/M program is enforced

in your area you may also be eligible for Emission

Performance Warranty coverage when all of the

following three conditions are met:

The vehicle has been maintained and operated in

accordance with the instructions for proper

maintenance and use set forth in the owner’s manual

or maintenance schedule supplied with your vehicle.

The vehicle fails an EPA-approved I/M test during

the emission warranty period.

The failure results, or will result, in the owner of the

vehicle having to bear a penalty or other sanctions

(including the denial of the right to use the vehicle)

under local, state, or federal law.

If all these conditions are met, GM warrants that your

dealer will replace, repair, or adjust to GM specifications,

at no charge to you, any of the parts listed on page 18

through 21 which may be necessary to cause your vehicle

to conform to the applicable emission standards.

Non-GM parts labeled “Certified to EPA Standards” are

covered by the Emission Performance Warranty.

2. California Emission Control Warranty

This section outlines the emission warranties that

General Motors provides for your vehicle in

accordance with the California Air Resources

Board. Defects in material or workmanship in GM

emission parts may also be covered under the New

Vehicle Limited Warranty Bumper-to-Bumper

coverage. There may be additional coverage on

GM diesel engine vehicles. In any case, the

warranty with the broadest coverage applies.

This warranty applies if your vehicle meets both of the

following requirements:

Your vehicle is registered in California or other

states adopting California emission and

warranty regulations *;

is certified for sale in California as indicated on the

vehicle’s emission control information label.

* Currently MA and VT only. Note: NY and ME

have adopted California emission regulations, but

not California warranty regulations. The Federal

Emission Control Warranty applies in NY and ME.

17

Your Rights and Obligations (For Vehicles Subject to

California Exhaust Emission Standards)

The California Air Resources Board and General Motors

are pleased to explain the emission control system

warranty on your 2002 vehicle. In California, new

motor vehicles must be designed, equipped, and built

to meet the states’ stringent anti-smog standards. GM

must warrant your vehicle’s emission control system

for the periods of time and mileage listed provided there

has been no abuse, neglect, or improper maintenance of

your vehicle. Your vehicle’s emission control system

may include parts such as the fuel injection system,

ignition system, catalytic converter, and engine

computer. Also included are hoses, belts, connectors,

and other emission related assemblies.

Where a warrantable condition exists, GM will repair

your vehicle at no cost to you including diagnosis,

parts and labor.

General Motors Warranty Coverage:

For 3 years or 50,000 miles, whichever comes first:

If your vehicle fails a Smog Check inspection,

GM will make all necessary repairs and adjustments

to ensure that your vehicle passes the inspection.

This is your vehicle emission control system

Performance Warranty.

If any emission related part on your vehicle is

defective, GM will repair or replace it. This is your

short-term emission Defects Warranty.

For 7 years or 70,000 miles, whichever comes first:

If an emission related part listed in your vehicle

warranty booklet specially noted with coverage for

7 years or 70,000 miles is defective, GM will repair

or replace it. This is your long-term emission control

system Defects Warranty.

For 8 years or 80,000 miles, whichever comes first:

If the catalytic converter or vehicle (powertrain)

control module is found to be defective, GM will

repair or replace it under the Federal Emission

Control Warranty.

Any authorized Chevrolet dealer will, as necessary

under these warranties, replace, repair, or adjust to

General Motors specifications any genuine GM parts

that affect emissions.

The applicable warranty period shall begin on the date

the vehicle is delivered to the first retail purchaser or, if

the vehicle is first placed in service as a demonstrator or

company vehicle prior to sale at retail, on the date the

vehicle is placed in such service.

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Owner’s Warranty Responsibilities:

As the vehicle owner, you are responsible for the

performance of the scheduled maintenance listed in your

Owner’s Manual/Maintenance Schedule. GM recommends

that you retain all maintenance receipts for your vehicle,

but GM cannot deny warranty solely for the lack of

receipts or for your failure to ensure the performance of all

scheduled maintenance.

You are responsible for presenting your vehicle to a GM

dealer selling your vehicle line as soon as a problem

exists. The warranted repairs should be completed in a

reasonable amount of time, not to exceed 30 days.

As the vehicle owner, you should also be aware that GM

may deny you warranty coverage if your vehicle or a part

has failed due to abuse, neglect, improper or insufficient

maintenance, or modifications not approved by GM.

If you have any questions regarding your rights and

responsibilities under these warranties, you should contact

the Customer Assistance Center at 1-800-222-1020 or,

in California, the State of California Air Resources

Board, Mobile Source Operations Division,

P.O. Box 8001, El Monte, California 91731-2990.

What Is Covered

The parts covered under the Emission Control System

Warranties are listed under Emission Warranty Parts List.

What Is Not Covered

The Emission Control Systems Warranties obligations

do not apply to conditions resulting from tampering,

abuse, neglect, or improper maintenance; or any other

item listed under “What Is Not Covered” in the New

Vehicle Limited Warranty on pages 8, 9 and 10. The

“Other Terms” presented in the New Vehicle Limited

Warranty also apply to the emission related warranties.

3. Emission Warranty Parts List

The parts that may affect your vehicle’s emissions are

on the following pages. These emission parts are

covered under emission warranties as follows:

Federal coverage– 2 years/24,000 miles, whichever

comes first. (GM extends this coverage through the

New Vehicle Limited Warranty period)

California coverage– 3 years/50,000 miles,

whichever comes first.

NOTE: Certain parts may be covered beyond these

warranties if shown with asterisk(s) as follows:

(*) 7 years/70,000 miles, whichever comes first,

California emission coverage.

(**) 8 years/80,000 miles, whichever comes first,

Federal emission coverage.

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Powertrain Control System

Barometric Pressure Sensor

Brake Switch

Camshaft Position Actuator Assembly

Camshaft Position Actuator Valve

Coolant Fan Control Relay

Coolant Level Sensor

Data Link Connector

Electric Throttle Control (ETC) Motor

Engine Control Module (ECM)**

Engine Coolant Temp. Sensor

Fast Idle Solenoid

Flexible Fuel Control Module*

Flexible Fuel Sensor*

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Manual Transmission Clutch Switch

Mass Air Flow Sensor (7/70 Tracker Only*)

Oxygen Sensors

Powertrain Control Module (PCM)**

Programmable Read Only Memory (PROM)

Throttle Position Sensor

Throttle Position Switch

Torque Converter Clutch Switch

Torque Converter Clutch Solenoids

Transmission Control Module

(6.6L Duramax Diesel)*

Transmission Gear Selection Switch (Diesel)

Transmission Speed Sensors

Vehicle Control Module (VCM)**

Vehicle Speed Sensor

Fuel Management System

Common Rail Assembly (6.6L Duramax Diesel)*

Diesel Fuel Injection Pump*

Diesel Fuel Injection Pump Timing Adjust

Diesel Fuel Injector Control Module – EDU

(6.6L Duramax Diesel)*

Diesel Fuel Temperature Sensor

Direct Fuel Injector Assembly

(6.6L Duramax Diesel)*

Function Block (6.6L Duramax Diesel)*

Indirect Fuel Injector Assembly (6.5L Diesel)

Fuel Injectors

Fuel Pressure Regulator

Fuel Rail Assembly*

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Air Management System

Air Cleaner

Air Cleaner Diaphragm Motor

Air Cleaner Resonator

Air Cleaner Temp. Compensator Valve

Air Intake Ducts

Charge Air Control Actuator

Charge Air Control Solenoid Valve

Charge Air Control Valve

Charge Air Cooler (6.6L Duramax Diesel)*

Charge Air Cooler Fan

Idle Air Control Valve

Idle Speed Control Motor

Intake Manifold*

Intake Manifold Tuning Valve

Intake Manifold Tuning Valve Relay

Supercharger Assembly*

Throttle Body*

Throttle Body Heater

Throttle Closing Dashpot

Turbocharger Assembly*

Turbocharger Boost Sensor (6.6L Duramax Diesel)

Turbocharger Oil Separator

Turbocharger Thermo Purge Switch

Vacuum Pump (6.5L Diesel)

Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Distributor*

Distributor Cap

Distributor Pick Up Coil

Distributor Rotor

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Glow Plug Relay (Diesel)

Ignition Coil(s)

Ignition Control Module*

Ignition Timing Adjustment

Knock Sensor

Spark Plug Wires

Spark Plugs

Catalytic Converter System

Catalytic Converters**

Exhaust Manifold*

Exhaust Manifold Gasket

Exhaust pipes and/or Mufflers (when located

between catalytic converters and exhaust manifold)

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Positive Crankcase Ventilation System

Crankcase Depression Regulator Valve (6.5L Diesel)

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve

Exhaust Gas Recirculation System

EGR Feed and Delivery Pipes or Cast–in Passages

EGR Valve EGR Valve and Exhaust Pressure Regulator

(6.5L Diesel)

Secondary Air Injection System

Air Pump

Cut Off-Valve Check Valves

Vacuum Control Solenoid

Evaporative Emission Control System (Gasoline Engines)

Canister

Canister Purge Solenoid Valve

Canister Vent Solenoid

Fuel Feed and Return Pipes and Hoses

Fuel Filler Cap

Fuel Limiter Vent Valve*

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank(s)*

Fuel Tank Vacuum Sensor

Miscellaneous Items Used in Conjunction with the Repair of the Above Components are Covered

Actuators

Belts

Boots

Clamps

Connectors

Ducts

Fittings

Grommets

Hoses

Housings

Mounting

Hardware

Pipes

Pulleys

Relays

Sealing Devices

Sensors

Springs

Tubes

Valves

Wiring

* 7 years/70,000 miles, whichever comes first, California emission coverage.

** 8 years/80,000 miles, whichever comes first, Federal emission coverage.

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Parts specified in your maintenance schedule as

requiring scheduled replacement are covered up to their

first replacement interval or the applicable emission

warranty coverage period, whichever comes first. If

failure of one of these parts results in failure of another

part, both will be covered under the Emission Control

System warranties.

If equipped, items marked with an asterisk are covered

by the California long-term emission control system

Defects Warranty for 7 years/ 70,000 miles. (For

example, if one of these parts causes a Smog Check

failure after the 3-year/50,000-mile performance

warranty has expired, the part is still covered for

7 years/70,000 miles.)

For detailed information concerning specific parts

covered by these emission control systems warranties,

ask your dealer.

4. Things You Should Know About the

Emission Control Systems Warranties

Replacement Parts

The emission control systems of your vehicle were

designed, built, and tested using genuine GM parts* and

the vehicle is certified as being in conformity with

applicable federal and California emission requirements.

Accordingly, it is recommended that any replacement

parts used for maintenance or for the repair of

emission control systems be new, genuine GM parts.

The warranty obligations are not dependent upon the

use of any particular brand of replacement parts. The

owner may elect to use non-genuine GM parts for

replacement purposes. Use of replacement parts which

are not of equivalent quality may impair the

effectiveness of emission control systems.

If other than new, genuine GM parts are used for

maintenance replacements or for the repair of parts

affecting emission control, the owner should assure

himself/herself that such parts are warranted by their

manufacturer to be equivalent to genuine GM parts in

performance and durability.

* “genuine GM parts,” when used in connection with GM vehicles

means parts manufactured by or for GM, designed for use on GM

vehicles and distributed by any division or subsidiary of General

Motors Corporation.

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Maintenance and Repairs

Maintenance and repairs can be performed by any

qualified service outlet; however, warranty repairs

must be performed by an authorized dealer except

in an emergency situation when a warranted part or

a warranty station is not reasonably available to the

vehicle owner.

In an emergency, where an authorized dealer is not

reasonably available, repairs may be performed at any

available service establishment or by the owner, using

any replacement part. Chevrolet will consider

reimbursement for the expense incurred (including

diagnosis), not to exceed the manufacturer’s suggested

retail price for all warranted parts replaced and labor

charges based on Chevrolet’s recommended time

allowance for the warranty repair and the geographically

appropriate labor rate. A part not being available within

10 days or a repair not being completed within 30 days

constitutes an emergency. Retain receipts and failed

parts in order to receive compensation for warranty

repairs reimbursable due to an emergency.

If, in an emergency situation, it is necessary to have

repairs performed by other than a Chevrolet dealer

and you believe the repairs are covered by emission

warranties, take the replaced parts and your receipt to

a Chevrolet dealer for reimbursement consideration.

This applies to both the Emission Defect Warranty

and Emission Performance Warranty.

Receipts and records covering the performance of

regular maintenance or emergency repairs should be

retained in the event questions arise concerning

maintenance. These receipts and records should be

transferred to each subsequent owner. GM will not

deny warranty coverage solely on the absence of

maintenance records. However, GM may deny a

warranty claim if a failure to perform scheduled

maintenance resulted in the failure of a warranty part.

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Claims Procedure

As with the other warranties covered in this booklet,

take your vehicle to any authorized Chevrolet dealer

facility to obtain service under the emission warranties.

This should be done as soon as possible after failing an

EPA-approved Inspection/Maintenance test or a

California Smog Check test, or at any time you

suspect a defect in a part.

Those repairs qualifying under the warranty will be

performed by any Chevrolet dealer at no charge. Repairs

which do not qualify will be charged to you. You will

be notified as to whether or not the repair qualifies

under the warranty within a reasonable time (not to

exceed 30 days after receipt of the vehicle by the dealer,

or within the time period required by local or state law).

The only exceptions would be if you request or agree to

an extension, or if a delay results from events beyond the

control of your dealer or GM. If you are not so notified,

GM will provide any required repairs at no charge.

In the event a warranty matter is not handled to your

satisfaction, refer to the Customer Satisfaction

Procedure in this booklet under “Owner Assistance”

on page 25.

For further information or to report violations of the

emission control systems warranties, you may contact

the Environmental Protection Agency at:

Manager, Certification and Compliance

Division (6405J)

Warranty Claims

Environmental Protection Agency

Ariel Rios Building

1200 Pennsylvania Avenue, N.W.

Washington, DC 20460

For a vehicle subject to the California Exhaust Emission

standards, you may contact the:

State of California Air Resources Board

Mobile Source Operations Division

P.O. Box 8001

El Monte, California 91731-2990

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Owner Assistance

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your

dealer and to Chevrolet. Normally, any concerns with

the sales transaction or the operation of your vehicle will

be resolved by your dealer’s sales or service

departments. Sometimes, however, despite the best

intentions of all concerned, misunderstandings can

occur. If your concern has not been resolved to your

satisfaction, the following steps should be taken:

STEP ONE — Discuss your concern with a member

of dealer management. Normally, concerns can be

quickly resolved at that level. If the matter has already

been reviewed with the sales, service, or parts manager,

contact the owner of the dealer facility or

the General Manager.

STEP TWO — If after contacting a member of

dealer management, it appears your concern cannot be

resolved by the dealer without further help contact

the Chevrolet Customer Assistance Center by calling

1-800-222-1020. (In Canada, contact GM of Canada

Central Office in Oshawa by calling 1-800-263-3777:

English, or 1-800-263-7854: French).

We encourage you to call the toll-free number in

order to give your inquiry prompt attention. Please

have the following information available to give the

Customer Assistance Representative:

Vehicle Identification Number (This is available

from the vehicle registration or title, or the plate

above the left top of the instrument panel and visible

through the windshield.)

Dealer name and location

Vehicle’s delivery date and present mileage

When contacting Chevrolet, please remember that your

concern will likely be resolved at a dealer’s facility. That

is why we suggest you follow Step One first if you have

a concern.

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STEP THREE — Both General Motors and your GM

dealer are committed to making sure you are completely

satisfied with your new vehicle. However, if you

continue to remain unsatisfied after following the

procedure outlined in Steps One and Two, you should

file with the GM/BBB Auto Line Program to enforce

any additional rights you may have.

The BBB Auto Line program is an out of court program

administered by the Council of Better Business Bureaus to

settle automotive disputes regarding vehicle repairs or the

interpretation of the New Vehicle Limited Warranty.

Although you may be required to resort to this informal

dispute resolution program prior to filing a court action,

use of the program is free of charge and your case will

generally be heard within 40 days. If you do not agree

with the decision given in your case, you may reject it and

proceed with any other venue for relief available to you.

You may contact the BBB using the toll-free telephone

number or write them at the following address:

BBB Auto Line

Council of Better Business Bureaus, Inc.

4200 Wilson Boulevard

Suite 800

Arlington, VA 22203-1804

Telephone: 1-800-955-5100

This program is available in all 50 states and the District

of Columbia. Eligibility is limited by vehicle age,

mileage and other factors. General Motors reserves the

right to change eligibility limitations and/or to

discontinue its participation in this program.

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Assistance For Text Telephone (TTY) Users

To assist customers who are deaf or hard of hearing and

who use Text Telephones (TTYs), Chevrolet has TTY

equipment available at its Customer Assistance Center

and Roadside Assistance Center.

The TTY for the Chevrolet Customer Assistance Center is:

1-800-833-2438 in the United States

1-800-263-3830 in Canada

The TTY for the Chevrolet Roadside Assistance Center is:

1-888-TTY CHEV in the U.S. and Canada

Chevrolet Roadside Assistance

Chevrolet is proud to offer the response, security

and convenience of Chevrolet’s 24-hour Roadside

Assistance Program. Please refer to your Owner’s

Manual for details, or consult your dealer. The

Chevrolet Roadside Assistance Center can be reached

by calling 1-800-CHEV USA (1-800-243-8872).

This program is not available in Puerto Rico or the

U.S. Virgin Islands.

Chevrolet Courtesy Transportation

During the Bumper-to-Bumper warranty coverage

period, interim transportation may be available under

the Chevrolet Courtesy Transportation Program. Please

consult your dealer for details.

State Warranty Enforcement Laws

Laws in many states permit owners to obtain a

replacement vehicle or a refund of the purchase price

under certain circumstances. The provisions of these

laws vary from state to state. To the extent allowed by

state law, General Motors requires that you first provide

us with written notification of any service difficulty you

have experienced so that we have an opportunity to

make any needed repairs before you are eligible for the

remedies provided by these laws. Your written

notification should be sent to the Chevrolet Customer

Assistance Center.

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Warranty Information for California Only

California Civil Code Section 1793.2(d) requires that, if

General Motors or its representatives are unable to

repair a new motor vehicle to conform to the vehicle’s

applicable express warranties after a reasonable number

of attempts, General Motors shall either replace the new

motor vehicle or reimburse the buyer the amount paid or

payable by the buyer. California Civil Code Section

1793.22(b) creates a presumption that General Motors

has had a reasonable number of attempts to conform

the vehicle to its applicable express warranties if, within

18 months from delivery to the buyer or 18,000 miles

on the vehicle’s odometer, whichever occurs first, one or

more of the following occurs:

The same nonconformity results in a condition that is

likely to cause death or serious bodily injury if the

vehicle is driven AND the nonconformity has been

subject to repair two or more times by General

Motors or its agents AND the buyer or lessee has

directly notified General Motors of the need for the

repair of the nonconformity: OR

The same nonconformity has been subject to repair

4 or more times by General Motors or its agents

AND the buyer has notified General Motors of the

need for the repair of the nonconformity;

The vehicle is out of service by reason of repair

nonconformities by General Motors or its agents

for a cumulative total of more than 30 calendar days

after delivery of the vehicle to the buyer.

NOTICE TO GENERAL MOTORS AS

REQUIRED ABOVE SHALL BE SENT TO

THE FOLLOWING ADDRESS:

General Motors Corporation

P.O. Box 33170

Detroit, Michigan 48232-5170

Fax: (313) 381-2617

Special Policy Adjustment Programs

Beyond the Warranty Period

Chevrolet is proud of the protection afforded by its

warranty coverages. In order to achieve maximum

customer satisfaction, there may be times when

Chevrolet will establish a special policy adjustment

program to pay all or part of the cost of certain repairs

not covered by the warranty or to reimburse certain

repair expenses you may have incurred. Check with

your Chevrolet dealer or call the Chevrolet Customer

Assistance Center to determine whether any special

policy adjustment program is applicable to your vehicle.

When you make an inquiry, you will need to give the

year, model and mileage of your vehicle and your

Vehicle Identification Number (VIN).

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Customer Assistance Offices

Chevrolet encourages customers to call the toll-free

number for assistance. If a U.S. customer wishes

to write to Chevrolet, the letter should be addressed

to Chevrolet’s Customer Assistance Center in

Detroit, Michigan.

United States

Chevrolet Motor Division

Customer Assistance Center

P.O. Box 33170

Detroit, MI 48232-5170

1-800-222-1020

1-800-833-2438 (For Text Telephone devices (TTYs))

Roadside Assistance:

1-800-CHEV USA (1-800-243-8872)

From:

Puerto Rico: 1-800-496-9992 (English)

1-800-496-9993 (Spanish)

U.S. Virgin Islands: 1-800-496-9994

313-381-0022 (Fax Number)

Canada

Customer Assistance Centre, 163-005

General Motors of Canada Limited

1908 Colonel Sam Drive

Oshawa, Ontario L1H 8P7

1-800-263-3777 (English)

1-800-263-7854 (French)

1-800-263-3830 (For Text Telephone devices (TTYs))

Roadside Assistance: 1-800-268-6800

Mexico, Central America and Caribbean

Islands/Countries (Except Puerto Rico and

U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.

Customer Assistance Center

Paseo de la Reforma # 2740

Col. Lomas de Bezares

C.P. 11910, Mexico, D.F.

01-800-508-0000

Long Distance: 011-52 - 53 29 0 800

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✍NOTES

Learn how to protect yourself,

with the GM Protection Plan,

against costly repairs after your

new vehicle limited warranty

expires. A monthly payment plan

makes it convenient and

affordable. Just call or mail this

request and you’ll find out how

you can get the security of

knowing you’re covered if

something breaks down.

No-Obligation GM Protection Information Request

Name:

Address: Apt#:

City: State: Zip:

Daytime Phone: ( ) Evening Phone: ( )

Vehicle Information

Vehicle Identification Number (17 Digits)

Make/Model: Year:

Purchase Date: Mileage:

Complete and mail this request today and we’ll send you FREE details

about how you can add years and miles of protection.

Mail to: GM Protection Plan

P.O. Box 02968

Detroit, MI 48202

Or call 800-981-4677 toll-free for

details today.

YES! Please send me free information about how I can protect

myself from costly repair bills after my new vehicle

limited warranty expires.

Don’t Wait Until Your New

Vehicle Limited Warranty -

and Your Opportunity to

Purchase the GM

Protection Plan - Expire.

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