Chevrolet 2007 Silverado 1500 Warranty Guide

2015-10-23

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IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage.
It also explains owner assistance information and GM’s participation in an Alternative Dispute
Resolution Program.
Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is
needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner’s Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

Have you purchased the Genuine GM Protection Plan?
The GM Protection Plan may be purchased within
specific time/mileage limitations. See the information
request form in the back of this booklet. Remember, if
the service contract you are considering for purchase
does not have the GM Protection Plan emblem shown
above on it, then it is not the Genuine GM Protection
Plan from GM.

© 2006 Chevrolet Motor Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks
of General Motors Corporation.
Part No. 15854838 C Third Printing

2007 Chevrolet Warranty and Owner Assistance Information
An Important Message to
Chevrolet Owners... ......................................1
Chevrolet’s Commitment to You .....................1
Owner Assistance ..........................................1
GM Participation in an Alternative Dispute
Resolution Program ....................................2
Warranty Service — United States and
Canada ......................................................2
Warranty Coverage at a Glance ......................3
New Vehicle Limited Warranty .......................3
Emission Control System Warranty ................3
General Motors Corporation New Vehicle
Limited Warranty ..........................................5
What Is Covered ............................................5
What Is Not Covered .....................................8
Things You Should Know About the New
Vehicle Limited Warranty ...........................12
Warranty Repairs — Component
Exchanges ................................................12
Warranty Repairs — Recycled Materials .......12
Tire Service .................................................12
6.6L DURAMAX® Diesel Engine
Components .............................................13

Aftermarket Engine Performance
Enhancement Products and
Modifications .............................................14
After-Manufacture “Rustproofing” ..................14
Paint, Trim, and Appearance Items ..............14
Vehicle Operation and Care .........................15
Maintenance and Warranty Service
Records ....................................................15
Chemical Paint Spotting ...............................15
Warranty Coverage — Extensions ................15
Touring Owner Service — Foreign
Countries ..................................................16
Warranty Service — Foreign Countries .........17
Original Equipment Alterations ......................17
Recreation Vehicle and Special Body or
Equipment Alterations ...............................17
Pre-Delivery Service .....................................18
Production Changes .....................................18
Noise Emissions Warranty for Light Duty
Trucks Over 10,000 LBS Gross Vehicle
Weight Rating (GVWR) Only ......................18

2007 Chevrolet Warranty and Owner Assistance Information
Emission Control Systems Warranty ............19
What Is Covered ..........................................19
How to Determine the Applicable
Emissions Control System Warranty ..........19
Federal Emission Control System
Warranty ...................................................20
California Emission Control System
Warranty ...................................................21
Emission Warranty Parts List .......................25
Replacement Parts .......................................30
Maintenance and Repairs .............................31
Claims Procedure .........................................32

Owner Assistance ..........................................33
Customer Satisfaction Procedure ..................33
State Warranty Enforcement Laws ...............35
Assistance For Text Telephone (TTY)
Users ........................................................35
Chevrolet Roadside Assistance ....................35
Chevrolet Courtesy Transportation ................35
Warranty Information for California Only ........36
Special Coverage Adjustment Programs
Beyond the Warranty Period .....................37
Customer Assistance Offices ........................37
Online Owner Center ...................................38

An Important Message to Chevrolet Owners...
Chevrolet’s Commitment to You

Owner Assistance

We are committed to assuring your satisfaction
with your new Chevrolet.

Your Chevrolet dealer is best equipped to provide
all of your service needs. Should you ever
encounter a problem that is not resolved during or
after the limited warranty period, talk to a
member of dealer management. Under certain
circumstances, GM and/or GM dealers may
provide assistance after the limited warranty period
has expired when the problem results from a
defect in material or workmanship. These
instances will be reviewed on a case-by-case
basis. If your problem has not been resolved to
your satisfaction, follow the “Customer Satisfaction
Procedure” as outlined under Owner Assistance
on page 33.

Your Chevrolet dealer also wants you to be
completely satisfied and invites you to return for
all your service needs, both during and after
the warranty period.

We thank you for choosing a Chevrolet.

1

GM Participation in an Alternative
Dispute Resolution Program

Warranty Service — United States and
Canada

See the “Customer Satisfaction Procedure” under
Owner Assistance on page 33 for information
on the voluntary, non-binding Alternative Dispute
Resolution Program in which GM participates.

Your selling dealership has made a large
investment to ensure that they have the proper
tools, training, and parts inventory to make
any necessary warranty repairs should they be
required during the warranty period. We ask that
you return to your selling dealer for warranty
repairs. In the event of an emergency repair, you
may take your vehicle to any authorized GM
dealer for warranty repairs. However, certain
warranty repairs require special tools or training
that only a dealer selling your brand may
have. Therefore, not all dealers are able to perform
every repair. If a particular dealership cannot
assist you, then contact the Customer Assistance
Center. If you have changed your residence,
visit any Chevrolet dealer in the United States or
Canada for warranty service.

2

Warranty Coverage at a Glance
The warranty coverages are summarized below.

Emission Control System Warranty

New Vehicle Limited Warranty

For light duty trucks, see “How to Determine the
Applicable Emissions Control System Warranty”
under Emission Control Systems Warranty
on page 19 for more information.

Bumper-to-Bumper (Includes Tires)
• Coverage is for the first 3 years or
36,000 miles, whichever comes first.

Powertrain
• Coverage is for 5 years or 100,000 miles,
whichever comes first.

Sheet Metal
• Corrosion coverage is for the first 3 years or
•

36,000 miles, whichever comes first.
Rust-through coverage is for the first 6 years
or 100,000 miles, whichever comes first.

6.6L DURAMAX® Diesel Engine
(If Equipped)
• Coverage is for 5 years or 100,000 miles,

Federal
• Gasoline Engines
− Defects and performance for cars and light
duty truck emission control systems are
covered for the first 2 years or 24,000 miles,
whichever comes first. From the first
2 years or 24,000 miles to 3 years or
36,000 miles defects in material or
workmanship continue to be covered under
the New Vehicle Limited Warranty
Bumper-to-Bumper coverage explained
previously.

whichever comes first.

3

− Catalytic converters and powertrain control
modules are covered for the first 8 years
or 80,000 miles, whichever comes first.
− Defects and performance for heavy duty
truck emission control systems are
covered for the first 5 years or 50,000 miles,
whichever comes first.
• 6.6L DURAMAX® Diesel Engines are
covered for the first 5 years or 50,000 miles,
whichever comes first.

California
• Gasoline Engines
− Defects and performance for cars and
trucks with light duty or medium duty
emission control systems are covered for
the first 3 years or 50,000 miles, whichever
comes first.

4

− Specified components for cars or light duty
trucks equipped with light duty or medium
duty truck emission control systems
are covered for the first 7 years or
70,000 miles, whichever comes first.
− Defects for heavy duty truck emission
control systems are covered for the
first 5 years or 50,000 miles, whichever
comes first.
• 6.6L DURAMAX® Diesel Engines are
covered for the first 5 years or 100,000 miles,
whichever comes first.

Noise Emissions
• Coverage is for applicable vehicles weighing
over 10,000 lbs based on the Gross Vehicle
Weight Rating (GVWR) only, for the entire
life of the vehicle.

General Motors Corporation New Vehicle Limited Warranty
GM will provide for repairs to the vehicle during
the warranty period in accordance with the
following terms, conditions, and limitations.

What Is Covered
Warranty Applies
This warranty is for GM vehicles registered in the
United States and normally operated in the
United States or Canada, and is provided to the
original and any subsequent owners of the vehicle
during the warranty period.

Repairs Covered
The warranty covers repairs to correct any vehicle
defect related to materials or workmanship
occurring during the warranty period. Needed
repairs will be performed using new or
remanufactured parts.

Obtaining Repairs
To obtain warranty repairs, take the vehicle to a
Chevrolet dealer facility within the warranty period
and request the needed repairs. A reasonable
time must be allowed for the dealer to perform
necessary repairs.

Warranty Period
The warranty period for all coverages begins on
the date the vehicle is first delivered or put in use
and ends at the expiration of the coverage
period.

Bumper-to-Bumper Coverage
The complete vehicle is covered for 3 years or
36,000 miles, whichever comes first, except
for other coverages listed here under “What is
Covered” and those items listed under “What Is
Not Covered” later in this section.

No Charge
Warranty repairs, including towing, parts, and
labor, will be made at no charge.

5

Powertrain Coverage
The powertrain is covered for 5 years or
100,000 miles, whichever comes first, except for
other coverages listed here under “What is
Covered” and those items listed under “What is
Not Covered” later in this section.
Engine: Cylinder head, block, timing gears, timing
chain, timing cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal
lubricated parts as well as manifolds, flywheel,
water pump, harmonic balancer and engine mount.
Timing belts are covered until the first scheduled
maintenance interval.
Transmission/Transaxle/Transfer Case: Case,
all internal lubricated parts, torque converter,
transfer case, transmission/transaxle mounts,
seals, and gaskets.

6

Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts,
universal joints, wheel bearings, locking hubs, front
differential actuator, supports, front and rear hub
bearings, seals and gaskets.

Tire Coverage
The tires supplied with your vehicle are covered
against defects in material or workmanship
under the Bumper-to-Bumper coverage. Any tire
replaced will continue to be warranted for the
remaining portion of the Bumper-to-Bumper
coverage period.
Following expiration of the Bumper-to-Bumper
coverage, tires may continue to be covered under
the tire manufacturer’s warranty. Review the
tire manufacturer’s warranty booklet or consult the
tire manufacturer distributor for specific details.

Accessory Coverages
All GM accessories sold by GM and parts that are
permanently installed on a GM vehicle prior to
delivery will be covered under the provisions of the
New Vehicle Limited Warranty. In the event GM
accessories are installed after vehicle delivery, or
are replaced under the new vehicle warranty,
they will be covered, parts and labor, for the
balance of the vehicle warranty, but in no event
less than 12 months/12,000 miles. This coverage
is only effective for GM accessories permanently
installed by a GM dealer or an associated
GM-approved Accessory Distributor/Installer (ADI).
GM accessories sold over-the-counter, or those
not requiring installation, will continue to receive
the standard GM Dealer Parts Warranty of
12 months from the date of purchase, parts only.
GM Licensed Accessories are covered under
the accessory-specific manufacturer’s warranty
and are not warranted by GM or its dealers.

Notice: This warranty excludes:
Any communications device that becomes
unusable or unable to function as intended due
to unavailability of compatible wireless service
from the wireless communication carrier that
provides service for the OnStar® system.

Sheet Metal Coverage
Sheet metal panels are covered against corrosion
and rust-through as follows:
Corrosion: Body sheet metal panels are covered
against rust for 3 years or 36,000 miles,
whichever comes first.
Rust-Through: Any body sheet metal panel that
rusts through, an actual hole in the sheet
metal, is covered for up to 6 years or
100,000 miles, whichever comes first.
Important: Cosmetic or surface corrosion,
resulting from stone chips or scratches in the paint,
for example, is not included in sheet metal
coverage.

7

Towing

What Is Not Covered

Towing is covered to the nearest Chevrolet dealer
if your vehicle cannot be driven because of a
warranted defect.

Tire Damage or Wear

6.6L DURAMAX® Diesel Engine Coverage
For trucks equipped with a 6.6L DURAMAX®
Diesel Engine, the diesel engine, except those
items listed under “What Is Not Covered” later in
this section is covered for 5 years or
100,000 miles, whichever comes first. For
additional information, refer to Things You Should
Know About the New Vehicle Limited Warranty
on page 12. Also refer to the appropriate emission
control system warranty for possible additional
coverages.

8

Normal tire wear or wear-out is not covered. Road
hazard damage such as punctures, cuts, snags,
and breaks resulting from pothole impact,
curb impact, or from other objects is not covered.
Also, damage from improper inflation, spinning,
as when stuck in mud or snow, tire chains, racing,
improper mounting or dismounting, misuse,
negligence, alteration, vandalism, or misapplication
is not covered.

Damage Due to Bedliners
Owners of trucks with a bedliner, whether
after-market or factory installed, should expect that
with normal operation the bedliner will move.
This movement may cause finish damage and/or
squeaks and rattles. Therefore, any damage
caused by the bedliner is not covered under the
terms of the warranty.

Damage Due to Accident, Misuse, or
Alteration
Damage caused as the result of any of the
following is not covered:
• Collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle
• Misuse of the vehicle such as driving over
curbs, overloading, racing, or other
competition. Proper vehicle use is discussed
in the owner manual.
• Alteration or modification to the vehicle
including the body, chassis, or components
after final assembly by GM.
• Coverages do not apply if the odometer has
been disconnected, its reading has been
altered, or mileage cannot be determined.
Important: This warranty is void on vehicles
currently or previously titled as salvaged,
scrapped, junked, or totaled.

Damage or Corrosion Due to Environment,
Chemical Treatments, and/or Aftermarket
Products
Damage caused by airborne fallout, salt from sea
air, salt or other materials used to control road
conditions, chemicals, tree sap, stones, hail,
earthquake, water or flood, windstorm, lightning,
the application of chemicals or sealants
subsequent to manufacture, etc., is not covered.
See “Chemical Paint Spotting” under Things
You Should Know About the New Vehicle Limited
Warranty on page 12 for more details.

Damage Due to Insufficient or Improper
Maintenance
Damage caused by failure to follow the
recommended maintenance schedule intervals
and/or failure to use or maintain fluids, fuel,
lubricants, or refrigerants recommended in the
owner manual is not covered.

9

Damage Due to Contaminated or Poor
Quality Fuel
Poor fuel quality or incorrect fuel may cause
driveability problems such as hesitation, lack of
power, stall or no start. It may also render gauges
inoperable or degrade functionality for components
such as spark plugs, oxygen sensors and the
catalytic converter. Damage from poor fuel quality,
water contamination, incorrect diesel fuel or
gasoline may not be covered.
It is recommended that gasoline meet
specifications which were developed by automobile
manufacturers around the world and contained
in the World-Wide Fuel Charter which is available
from the Alliance of Automobile Manufacturers
at www.autoalliance.org/fuel_charter.htm. Gasoline
meeting these specifications could provide
improved driveability and emission control system
performance compared to other gasoline.

Maintenance
All vehicles require periodic maintenance.
Maintenance services, such as those detailed in the
owner manual are the owner’s expense. Vehicle
lubrication, cleaning, or polishing are not covered.
Failure of or damage to components requiring
replacement or repair due to vehicle use, wear,
exposure, or lack of maintenance is not covered.
Items such as:
• Filters
• Brake Pads/Linings
• Clutch Linings
• Keyless Entry Batteries *
• Audio System Cleaning
• Coolants and Fluids
• Wiper Inserts
• Limited Slip Rear Axle Service
• Tire Rotation
• Wheel Alignment/Balance **
are covered only when replacement or repair is
the result of a defect in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after 7,500 miles.

10

Extra Expenses
Economic loss or extra expense is not covered.
Examples include:
• Loss of vehicle use
• Inconvenience
• Storage
• Payment for loss of time or pay
• Vehicle rental expense
• Lodging, meals, or other travel costs
• State or local taxes required on warranty
repairs

Other Terms: This warranty gives you specific
legal rights and you may also have other
rights which vary from state to state.
GM does not authorize any person to create
for it any other obligation or liability in connection
with these vehicles. Any implied warranty of
merchantability or fitness for a particular
purpose applicable to this vehicle is limited
in duration to the duration of this written
warranty. Performance of repairs and needed
adjustments is the exclusive remedy under
this written warranty or any implied warranty.
GM shall not be liable for incidental or
consequential damages, such as, but not
limited to, lost wages or vehicle rental
expenses, resulting from breach of this
written warranty or any implied warranty. *
* Some states do not allow limitations on how long
an implied warranty will last or the exclusion or
limitation of incidental or consequential damages,
so the above limitations or exclusions may not
apply to you.

11

Things You Should Know About the New Vehicle Limited Warranty
Warranty Repairs — Component
Exchanges
In the interest of customer satisfaction, GM may
offer exchange service on some vehicle
components. This service is intended to reduce
the amount of time your vehicle is not available for
use due to repairs. Components used in
exchange are service replacement parts which
may be new, remanufactured, reconditioned,
or repaired, depending on the component involved.
All exchange components used meet GM
standards and are warranted the same as new
components. Examples of the types of components
that might be serviced in this fashion include:
engine and transmission assemblies, instrument
cluster assemblies, radios, compact disc players,
tape players, batteries, and powertrain control
modules.

12

Warranty Repairs — Recycled Materials
Environmental Protection Agency (EPA) guidelines
and GM support the capture, purification, and
reuse of automotive air conditioning refrigerant
gases and engine coolant. As a result, any repairs
GM may make to your vehicle may involve the
installation of purified reclaimed refrigerant
and coolant.

Tire Service
Any authorized Chevrolet or tire dealer for your
brand of tires can assist you with tire service.
If, after contacting one of these dealers, you need
further assistance or you have questions,
contact Chevrolet Customer Assistance Center.
The toll-free telephone numbers are listed
under Owner Assistance on page 33.

6.6L DURAMAX® Diesel Engine
Components
For trucks equipped with a 6.6L DURAMAX®
Diesel Engine, the complete engine assembly,
including turbocharger components, is covered for
defects in material or workmanship for 5 years
or 100,000 miles, whichever comes first.
• Cylinder block and heads and all internal
parts, intake and exhaust manifolds, timing
gears, timing gear chain or belt and
cover, flywheel, harmonic balancer, valve
covers, oil pan, oil pump, water pump,
fuel pump, engine mounts, seals, and
gaskets
• Diesel Fuel Metering System: injection pump,
nozzles, high pressure lines, and high
pressure sealing devices

•

Glow Plug Control System: control/glow plug
assembly, glow plugs, cold advance relay,
and Engine Control Module (ECM)
• Fuel injection control module, integral oil
cooler, transmission adapter plate, left
and right common fuel rails, fuel filter
assembly, fuel temperature sensor, and
function block
Important: Some of these components may also
be covered by the Emission Warranty. See the
“Emission Warranty Parts List” under Emission
Control Systems Warranty on page 19 for details.

13

Aftermarket Engine Performance
Enhancement Products and
Modifications
Some aftermarket engine performance products
and modifications promise a way to increase
the horsepower and torque levels of your vehicle’s
powertrain. You should be aware that these
products may have detrimental effects on the
performance and life of the engine, exhaust
emission system, transmission, and drivetrain. The
DURAMAX® Diesel Engine, Allison Automatic
Transmission®, and drivetrain have been designed
and built to offer industry leading durability and
performance in the most demanding applications.
Engine power enhancement products may
enable the engine to operate at horsepower and
torque levels that could damage, create failure, or
reduce the life of the engine, engine emission
system, transmission, and drivetrain. Damage,
failure, or reduced life of the engine, transmission,
emission system, drivetrain or other vehicle
components caused by aftermarket engine
performance enhancement products or
modifications may not be covered under your
vehicle warranty.
14

After-Manufacture “Rustproofing”
Your vehicle was designed and built to resist
corrosion. Application of additional rust-inhibiting
materials is neither necessary nor required
under the Sheet Metal Coverage. GM makes no
recommendations concerning the usefulness
or value of such products.
Application of after-manufacture rustproofing
products may create an environment which
reduces the corrosion resistance built into your
vehicle. Repairs to correct damage caused
by such applications are not covered under your
New Vehicle Limited Warranty.

Paint, Trim, and Appearance Items
Defects in paint, trim, upholstery, or other
appearance items are normally corrected during
new vehicle preparation. If you find any paint
or appearance concerns, advise your dealer as
soon as possible. Your owner manual has
instructions regarding the care of these items.

Vehicle Operation and Care

Chemical Paint Spotting

Considering the investment you have made in
your Chevrolet, we know you will want to operate
and maintain it properly. We urge you to follow
the maintenance instructions in your owner
manual.

Some weather and atmospheric conditions can
create a chemical fallout. Airborne pollutants can
fall upon and adhere to painted surfaces on
your vehicle. This damage can take two forms:
blotchy, ring-shaped discolorations, and/or
small irregular dark spots etched into the paint
surface.

If you have questions on how to keep your vehicle
in good working condition, see your Chevrolet
dealer, the place many customers choose to have
their maintenance work done. You can rely on
your Chevrolet dealer to use the proper parts and
repair practices.

Maintenance and Warranty Service
Records
Retain receipts covering performance of regular
maintenance. Receipts can be very important
if a question arises as to whether a malfunction is
caused by lack of maintenance or a defect in
material or workmanship.
A “Maintenance Record” is provided in the
maintenance schedule section of the owner
manual for recording services performed.

Although no defect in the factory applied paint
causes this, Chevrolet will repair, at no charge to
the owner, the painted surfaces of new vehicles
damaged by this fallout condition within 12 months
or 12,000 miles of purchase, whichever comes first.

Warranty Coverage — Extensions
Time Extensions: The New Vehicle Limited
Warranty will be extended one day for each day
beyond the first 24 hour period in which your
vehicle is at an authorized dealer facility for
warranty service. You may be asked to show the
repair orders to verify the period of time the
warranty is to be extended. Your extension rights
may vary depending on state law.

The servicing dealer can provide a copy of any
warranty repairs for your records.
15

Mileage Extension: Prior to delivery, some
mileage is put on your vehicle during testing at the
assembly plant, during shipping, and while at
the dealer facility. The dealer records this mileage
on the first page of this warranty booklet at
delivery. For eligible vehicles, this mileage will be
added to the mileage limits of the warranty
ensuring that you will receive full benefit of the
coverage. Mileage extension eligibility:
• Applies only to new vehicles held exclusively
in new vehicle inventory.
• Does not apply to used vehicles, GM-owned
vehicles, dealer owned used vehicles, or
dealer demonstrator vehicles.
• Does not apply to vehicles with more than
1,000 miles on the odometer even though
the vehicle may not have been registered for
license plates.

16

Touring Owner Service — Foreign
Countries
If you are touring in a foreign country and repairs
are needed, take your vehicle to a GM dealer
facility, preferably one which sells and services
Chevrolet vehicles. Once you return to the United
States provide your dealer with a statement of
circumstances, the original repair order, proof of
ownership, and any paid receipt indicating the
work performed and parts replaced for
reimbursement consideration.
Important: Repairs made necessary by the use
of improper or dirty fuels and lubricants are
not covered under the warranty. See your owner
manual for additional information on fuel
requirements when operating in foreign countries.

Warranty Service — Foreign Countries
This warranty applies to GM vehicles registered
in the United States and normally operated in the
United States or Canada. If you have permanently
relocated and established household residency
in another country, GM may authorize the
performance of repairs under the warranty
authorized for vehicles generally sold by GM in
that country. Contact an authorized GM dealer in
your country for assistance.
Important: GM warranty coverages may be void
on GM vehicles that have been imported/exported
for resale.

Original Equipment Alterations
This warranty does not cover any damage or
failure resulting from modification or alteration to
the vehicle’s original equipment as manufactured
or assembled by GM. Examples of the types
of alterations that would not be covered include
installation or use of any non-GM parts,
accessories, and materials, or the cutting, welding,
or disconnecting of the vehicle’s original
equipment parts and components.

Recreation Vehicle and Special Body
or Equipment Alterations
Installations or alterations to the original equipment
vehicle, or chassis, as manufactured and
assembled by GM, are not covered by this
warranty. The special body company, assembler,
or equipment installer is solely responsible for
warranties on the body or equipment and
any alterations to any of the parts, components,
systems, or assemblies installed by GM. Examples
include, but are not limited to, special body
installations, such as recreational vehicles, the
installation of any non-GM part, cutting, welding, or
the disconnecting of original equipment vehicle
or chassis parts and components, extension
of wheelbase, suspension and driveline
modifications, and axle additions.

17

Pre-Delivery Service
Defects in the mechanical, electrical, sheet metal,
paint, trim, and other components of your vehicle
may occur at the factory or while it is being
transported to the dealer facility. Normally, any
defects occurring during assembly are identified
and corrected at the factory during the inspection
process. In addition, dealers inspect each vehicle
before delivery. They repair any uncorrected factory
defects and any transit damage detected before the
vehicle is delivered to you.
Any defects still present at the time the vehicle is
delivered to you are covered by the warranty.
If you find any defects, advise your dealer without
delay. For further details concerning any repairs
which the dealer may have made prior to you
taking delivery of your vehicle, ask your dealer.

Production Changes
GM and GM dealers reserve the right to make
changes in vehicles built and/or sold by them at
any time without incurring any obligation to
make the same or similar changes on vehicles
previously built and/or sold by them.

18

Noise Emissions Warranty for
Light Duty Trucks Over
10,000 LBS Gross Vehicle Weight
Rating (GVWR) Only
GM warrants to the first person who purchases
this vehicle for purposes other than resale and to
each subsequent purchaser of this vehicle, as
manufactured by GM, that this vehicle was
designed, built, and equipped to conform at the
time it left GM’s control with all applicable
United States EPA Noise Control Regulations.
This warranty covers this vehicle as designed,
built, and equipped by GM, and is not limited to
any particular part, component, or system of
the vehicle manufactured by GM. Defects
in design, assembly, or in any part, component, or
vehicle system as manufactured by GM, which,
at the time it left GM’s control, caused noise
emissions to exceed Federal Standards,
are covered by this warranty for the life of the
vehicle.

Emission Control Systems Warranty
The emission warranty on your vehicle is issued in
accordance with the U.S. Federal Clean Air Act.
Defects in material or workmanship in GM
emission parts may also be covered under the
New Vehicle Limited Warranty Bumper-to-Bumper
coverage. There may be additional coverage
on GM diesel engine vehicles. In any case, the
warranty with the broadest coverage applies.

What Is Covered
The parts covered under the emission warranty
are listed under “Emission Warranty Parts
List” later in this section.

How to Determine the Applicable
Emissions Control System Warranty
State and Federal agencies may require different
emission control system warranty depending on:
• Whether the vehicle conforms to regulations
applicable to light duty or heavy duty emission
control systems.
• Whether the vehicle conforms to or is certified
for California regulations in addition to U.S.
EPA Federal regulations.
To determine eligibility: Light Duty vehicles with a
Gross Vehicle Weight Rating (GVWR) of 8,500 lbs.
or less; Heavy Duty vehicles with a GVWR of
8,500 lbs. or greater.
All vehicles are eligible for Federal Emissions
Control System Warranty Coverage. If the
emissions control label contains language stating
the vehicle conforms to California regulations,
the vehicle is also eligible for California Emissions
Control System Warranty Coverage.

19

Federal Emission Control System
Warranty
Federal Warranty Coverage
• Car and Light Duty Truck equipped with Car
and Light Duty Gasoline Engines
− 2 years or 24,000 miles and 8 years or
80,000 miles for the catalytic converter
and the vehicle/powertrain control module
(including emission-related software),
whichever comes first.
• Light Duty Truck equipped with Heavy Duty
Gasoline Engine
− 5 years or 50,000 miles, whichever
comes first.
• Light Duty Truck equipped with Heavy Duty
Diesel Engine
− 5 years or 50,000 miles, whichever
comes first.

20

Federal Emission Defect Warranty
GM warrants to the owner the following:
• The vehicle was designed, equipped, and
built so as to conform at the time of sale
with the applicable regulations of the Federal
Environmental Protection Agency (EPA).
• The vehicle is free from defects in material
and workmanship which cause the vehicle
to fail to conform with those regulations
during the emission warranty period.
Emission related defects in the genuine GM parts
listed under the Emission Warranty Parts List,
including related diagnostic costs, parts, and labor
are covered by this warranty.

Federal Emission Performance Warranty
Some states and/or local jurisdictions have
established periodic vehicle Inspection and
Maintenance (I/M) programs to encourage proper
maintenance of your vehicle. If an EPA-approved
I/M program is enforced in your area, you may
also be eligible for Emission Performance
Warranty coverage when all of the following three
conditions are met:
• The vehicle has been maintained and
operated in accordance with the instructions
for proper maintenance and use set forth
in the owner manual supplied with your
vehicle.
• The vehicle fails an EPA-approved I/M test
during the emission warranty period.
• The failure results, or will result, in the owner
of the vehicle having to bear a penalty or
other sanctions, including the denial of
the right to use the vehicle, under local, state,
or federal law.

GM warrants that your dealer will replace, repair,
or adjust to GM specifications, at no charge to
you, any of the parts listed under the “Emission
Warranty Parts List” later in this section which may
be necessary to conform to the applicable
emission standards. Non-GM parts labeled
“Certified to EPA Standards” are covered by the
Federal Emission Performance Warranty.

California Emission Control System
Warranty
This section outlines the emission warranty that
GM provides for your vehicle in accordance
with the California Air Resources Board. Defects
in material or workmanship in GM emission
parts may also be covered under the New Vehicle
Limited Warranty Bumper-to-Bumper coverage.
There may be additional coverage on GM
diesel engine vehicles. In any case, the warranty
with the broadest coverage applies.

21

This warranty applies if your vehicle meets both of
the following requirements:
• Your vehicle is registered in California or
other states adopting California emission
and warranty regulations.
• Your vehicle is certified for sale in California
as indicated on the vehicle’s emission control
information label.
Important: Massachusetts, Maine, and Vermont
have California Emissions Warranty coverage.
(New York adopted California emission standards,
but not the California emissions warranty. The
Federal Emissions Control Warranty applies to all
vehicles in New York.)
Important: California, New York, Massachusetts,
Vermont, Maine, Connecticut, Rhode Island,
and New Jersey have PZEV Emission Warranty
Coverage.

22

Your Rights and Obligations (For Vehicles
Subject to California Exhaust Emission
Standards)
In California, new motor vehicles must be
designed, equipped, and built to meet the state’s
stringent anti-smog standards. GM must warrant
your vehicle’s emission control system for the
periods of time and mileage listed provided there
has been no abuse, neglect, or improper
maintenance of your vehicle. Your vehicle’s
emission control system may include parts such
as the fuel injection system, ignition system,
catalytic converter, and engine computer. Also
included are hoses, belts, connectors, and other
emission related assemblies.
Where a warrantable condition exists, GM will
repair your vehicle at no cost to you including
diagnosis, parts, and labor.

California Emission Defect and Emission
Performance Warranty Coverage
For cars and trucks with light duty or medium duty
emissions:
• For 3 years or 50,000 miles, whichever
comes first:
− If your vehicle fails a smog check
inspection, GM will make all necessary
repairs and adjustments to ensure that your
vehicle passes the inspection. This is
your Emission Control System Performance
Warranty.
− If any emission related part on your vehicle
is defective, GM will repair or replace it.
This is your Short-term Emission Defects
Warranty.
• For 7 years or 70,000 miles whichever
comes first:
− If an emission related part listed in this
booklet specially noted with coverage
for 7 years or 70,000 miles is defective, GM
will repair or replace it. This is your
Long-term Emission Control System Defects
Warranty.

•

For 8 years or 80,000 miles, whichever
comes first:
− If the catalytic converter, vehicle powertrain
control module including emission related
software is found to be defective, GM
will repair or replace it under the Federal
Emission Control System Warranty.
• For 8 years or 100,000 miles, whichever
comes first for a Super Ultra Low Emission
Vehicle (SULEV):
− If an emission related part listed in this
booklet specially noted with 7 years/
70,000 miles or 8 years/80,000 miles is
defective, GM will repair or replace it. This is
your Long-term Emission Control System
Defect Warranty.
• For 15 years or 150,000 miles, whichever
comes first for a Partial Zero Emission
Vehicle (PZEV):
− If any emission related part listed in this
booklet is defective GM will repair or replace
it. This is your (PZEV) Emission Control
System Defects Warranty.

23

•

For light and medium duty trucks with heavy
duty engines, the emission warranty period
is 5 years or 50,000 miles, whichever
comes first.
• For heavy duty diesel engine vehicles,
the emission warranty period is 5 years or
100,000 miles, whichever comes first.
Any authorized Chevrolet dealer will, as necessary
under these warranties, replace, repair, or
adjust to GM specifications any genuine GM parts
that affect emissions.
The applicable warranty period shall begin on the
date the vehicle is delivered to the first retail
purchaser or, if the vehicle is first placed in service
as a demonstrator or company vehicle prior to
sale at retail, on the date the vehicle is placed in
such service.

Owner’s Warranty Responsibilities
As the vehicle owner, you are responsible for the
performance of the scheduled maintenance
listed in your owner manual. GM recommends that
you retain all maintenance receipts for your

24

vehicle, but GM cannot deny warranty coverage
solely for the lack of receipts or for your failure to
ensure the performance of all scheduled
maintenance.
You are responsible for presenting your vehicle to
a GM dealer selling your vehicle line as soon
as a problem exists. The warranted repairs should
be completed in a reasonable amount of time,
not to exceed 30 days.
As the vehicle owner, you should also be aware
that GM may deny warranty coverage if your
vehicle or a part has failed due to abuse, neglect,
improper or insufficient maintenance, or
modifications not approved by GM.
If you have any questions regarding your rights and
responsibilities under these warranties, you should
contact the Customer Assistance Center at
1-800-222-1020 or, in California, write to:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Emission Warranty Parts List
The emission parts listed here are covered under
the Emission Control System Warranty. The
terms are explained previously in this section
under the “Federal Emission Control System
Warranty” and the “California Emission Control
System Warranty”.
Important: Certain parts may be covered beyond
these warranties if shown with asterisk(s) as
follows:
• (*) 7 years/70,000 miles or Super Low
Emission Vehicle (SULEV) 8 years/
100,000 miles, whichever comes first,
California Emission Control System Warranty
coverage.
• (**) 8 years/80,000 miles, whichever comes
first, Federal emission coverage. (Also applies
to California certified light duty and medium
duty vehicles.) or California Super Ultra Low
Emission Vehicle (SULEV)
8 years/100,000 miles.
The Emission Control System Warranty obligations
do not apply to conditions resulting from
tampering, abuse, neglect, or improper
maintenance; or any other item listed under “What
Is Not Covered” under General Motors Corporation

New Vehicle Limited Warranty on page 5. The
“Other Terms” presented under General Motors
Corporation New Vehicle Limited Warranty
on page 5 also apply to the emission related
warranties.
Powertrain Control System
ABS Control Module (Except 4-cylinder
passenger cars) **
Camshaft Position Actuator *
Camshaft Position Actuator Valve
Coolant Level Sensor
Data Link Connector
Electronic Throttle Control (ETC) Motor
Engine Control Module (ECM) **
Engine Coolant Temp. Sensor
Fast Idle Solenoid
Flexible Fuel Sensor *
Intake Air Temperature Sensor
Malfunction Indicator Lamp
Manifold Absolute Pressure Sensor
Mass Air Flow Sensor
25

Oil Pressure Sensor (DoD™ only)

Transmission Pressure Switches

Oxygen Sensors

Transmission Shift Solenoids A & B

Powertrain Control Module (PCM) **

Transmission Speed Sensors

Programmable Read Only Memory (PROM)

Fuel Management System

Throttle Position Sensor
Throttle Position Switch

Common Rail Assembly
(6.6L DURAMAX® Diesel) *

Vehicle Control Module (VCM) **

Diesel Fuel Injection Pump *

Vehicle Speed Sensor

Diesel Fuel Injection Pump Timing Adjust

Wheel Speed Sensor (Except 4-cylinder
passenger cars)

Diesel Fuel Injector Control Module – EDU
(6.6L DURAMAX® Diesel) *

Transmission Controls and Torque
Management

Diesel Fuel Temperature Sensor

Manual Transmission Clutch Switch

Direct Fuel Injector Assembly
(6.6L DURAMAX® Diesel) *

Park/Neutral Switch

Function Block (6.6L DURAMAX® Diesel)

Torque Converter Clutch Solenoids

Fuel Injector

Torque Converter Clutch Switch

Fuel Pressure Regulator

Transmission Control Module **

Fuel Rail Assembly *

Transmission Fluid Temperature Sensor

Fuel Rail Pressure Sensor
(6.6L DURAMAX® Diesel)

Transmission Gear Selection Switch (Diesel)
Transmission Internal Mode Switch
26

Air Management System

Intake Manifold Tuning Valve Relay

Air Cleaner

Supercharger Assembly *

Air Cleaner Diaphragm Motor

Throttle Body * (Replacement Only)

Air Cleaner Resonator

Throttle Body Heater

Air Cleaner Temp. Compensator Valve

Throttle Closing Dashpot

Air Intake Ducts

Turbocharger Assembly *

Charge Air Control Actuator
Charge Air Control Solenoid Valve

Turbocharger Boost Sensor
(6.6L DURAMAX® Diesel)

Charge Air Control Valve

Turbocharger Oil Separator

Charge Air Cooler (6.6L DURAMAX® Diesel) *

Turbocharger Thermo Purge Switch

Charge Air Cooler Fan

Vacuum Pump (6.6L DURAMAX® Diesel)

Idle Air Control Valve

Ignition System

Idle Speed Control Motor

Camshaft Position Sensor(s)

Intake Manifold *

Crankshaft Position Sensor(s)

Intake Manifold Gasket

Distributor

Intake Manifold Gasket (7/70 Only Terraza,
Uplander, Montana SV6, RELAY and
DURAMAX® Diesel) *

Distributor Cap

Intake Manifold Heater

Glow Plug(s) (Diesel)

Intake Manifold Tuning Valve

Glow Plug Controller (Diesel)

Distributor Pick Up Coil
Distributor Rotor

27

Glow Plug Relay (Diesel)

Positive Crankcase Ventilation System

Ignition Coil(s)

Oil Filler Cap

Ignition Control Module

PCV Filter

Ignition Timing Adjustment

PCV Oil Separator

Knock Sensor

PCV Valve

Spark Plug Wires

Exhaust Gas Recirculation System

Spark Plugs

EGR Feed and Delivery Pipes or Cast-in Passages

Catalytic Converter System

EGR Valve

Catalytic Converter(s) and Muffler if attached
as assembly **

EGR Valve Cooler (6.6L DURAMAX® Diesel)

Exhaust Manifold (7/70 Only Corvette 7.0L,
Equinox, Torrent, Rendezvous, Terraza,
Uplander, RELAY, Cadillac DTS 4.6L,
(Monte Carlo, Impala, Grand Prix 5.3L right
side) and C/K Trucks < 14,000 GVWR 8.1L)

EGR Vacuum Pump Assembly
(6.6L DURAMAX® Diesel)
Secondary Air Injection System
Air Pump
Check Valves

Exhaust Manifold with Catalytic Converter attached
as assembly **

Evaporative Emission Control System
(Gasoline Engines)

Exhaust Manifold Gasket

Canister

Exhaust Pipes and/or Mufflers (when located
between catalytic converters and exhaust
manifold)

Canister Purge Solenoid Valve
Canister Vent Solenoid
Fuel Feed and Return Pipes and Hoses

28

Fuel Filler Cap
Fuel Level Sensor

Miscellaneous Items Used with Above
Components are Covered

Fuel Limiter Vent Valve *

Belts

Fuel Tank Filler Pipe (with restrictor)

Boots

Fuel Tank(s) *

Clamps

Fuel Tank Vacuum or Pressure Sensor

Connectors

Hybrid

Ducts

Auxiliary Transmission Pump, Relay, and Circuit

Fittings

Battery Pack Current Sensor and Circuit

Gaskets

Battery Pack 12V Modules (3)

Grommets

Brake Pedal Switch (PCM ZAB Switch)

Hoses

Energy Storage Control Module **

Housings

GMLAN (CAN) Communications Circuit

Mounting Hardware

Hood Ajar Switch and Circuit

Pipes

Hybrid Control Module **

Pulleys

SGCM Coolant Circuit (fan and fan relay
and pump)

Sealing Devices

Starter Generator Control Module **

Tubes

Wheel Speed Sensor and Circuits (left and
right front)

Wiring

Springs

29

Parts specified in your maintenance schedule that
require scheduled replacement are covered up
to their first replacement interval or the applicable
emission warranty coverage period, whichever
comes first. If failure of one of these parts results
in failure of another part, both will be covered
under the Emission Control System Warranty.

The warranty obligations are not dependent upon
the use of any particular brand of replacement
parts. The owner may elect to use non-genuine
GM parts for replacement purposes. Use of
replacement parts which are not of equivalent
quality may impair the effectiveness of emission
control systems.

For detailed information concerning specific parts
covered by these emission control systems
warranties, ask your dealer.

If other than new, genuine GM parts are used for
maintenance replacements or for the repair of
parts affecting emission control, the owner should
assure himself/herself that such parts are
warranted by their manufacturer to be equivalent
to genuine GM parts in performance and
durability.

Replacement Parts
The emission control systems of your vehicle were
designed, built, and tested using genuine GM
parts* and the vehicle is certified as being
in conformity with applicable federal and California
emission requirements. Accordingly, it is
recommended that any replacement parts used
for maintenance or for the repair of emission
control systems be new, genuine GM parts.

30

* “Genuine GM parts,” when used in connection
with GM vehicles means parts manufactured by or
for GM, designed for use on GM vehicles, and
distributed by any division or subsidiary of GM.

Maintenance and Repairs
Maintenance and repairs can be performed by any
qualified service outlet; however, warranty
repairs must be performed by an authorized dealer
except in an emergency situation when a
warranted part or a warranty station is not
reasonably available to the vehicle owner.
In an emergency, where an authorized dealer is
not reasonably available, repairs may be
performed at any available service establishment
or by the owner, using any replacement part.
Chevrolet will consider reimbursement for
the expense incurred, including diagnosis, not to
exceed the manufacturer’s suggested retail
price for all warranted parts replaced and labor
charges based on Chevrolet’s recommended time
allowance for the warranty repair and the
geographically appropriate labor rate. A part not
being available within 10 days or a repair not being
completed within 30 days constitutes an
emergency. Retain receipts and failed parts in
order to receive compensation for warranty repairs
reimbursable due to an emergency.

If, in an emergency situation, it is necessary to
have repairs performed by other than a Chevrolet
dealer and you believe the repairs are covered
by emission warranties, take the replaced
parts and your receipt to a Chevrolet dealer for
reimbursement consideration. This applies to both
the Federal Emission Defect Warranty and
Federal Emission Performance Warranty.
Receipts and records covering the performance of
regular maintenance or emergency repairs
should be retained in the event questions arise
concerning maintenance. These receipts and
records should be transferred to each subsequent
owner. GM will not deny warranty coverage
solely on the absence of maintenance records.
However, GM may deny a warranty claim if
a failure to perform scheduled maintenance
resulted in the failure of a warranty part.

31

Claims Procedure
As with the other warranties covered in this
booklet, take your vehicle to any authorized
Chevrolet dealer facility to obtain service under
the emission warranty. This should be done
as soon as possible after failing an EPA-approved
I/M test or a California smog check test, or at
any time you suspect a defect in a part.
Those repairs qualifying under the warranty will be
performed by any Chevrolet dealer at no charge.
Repairs which do not qualify will be charged
to you. You will be notified as to whether or not
the repair qualifies under the warranty within
a reasonable time, not to exceed 30 days after
receipt of the vehicle by the dealer, or within the
time period required by local or state law.
The only exceptions would be if you request or
agree to an extension, or if a delay results
from events beyond the control of your dealer or
GM. If you are not so notified, GM will provide any
required repairs at no charge.

32

In the event a warranty matter is not handled to
your satisfaction, refer to the “Customer
Satisfaction Procedure” under Owner Assistance
on page 33.
For further information or to report violations of the
Emission Control System Warranty, you may
contact the EPA at:
Manager, Certification and Compliance
Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
For a vehicle subject to the California Exhaust
Emission Standards, you may contact the:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 97131-2990

Owner Assistance
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a
member of dealer management. Normally,
concerns can be quickly resolved at that level.
If the matter has already been reviewed with the
sales, service, or parts manager, contact the
owner of the dealer facility or the general
manager.
STEP TWO: If after contacting a member of
dealer management, it appears your concern
cannot be resolved by the dealer without further
help contact the Chevrolet Customer
Assistance Center by calling 1-800-222-1020.

In Canada, contact GM of Canada Central Office
in Oshawa by calling 1-800-263-3777: English,
or 1-800-263-7854: French.
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Have the following information available to
give the Customer Assistance Representative:
• The Vehicle Identification Number (VIN). This
is available from the vehicle registration, title,
or the plate above the top of the instrument
panel on the driver side, and visible
through the windshield.
• The dealer name and location
• The vehicle’s delivery date and present
mileage
When contacting Chevrolet, remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One
first if you have a concern.

33

STEP THREE: Both GM and your GM dealer are
committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you
should file with the BBB Auto Line Program to
enforce any additional rights you may have.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.

34

You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
www.lemonlaw.bbb.org
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. GM
reserves the right to change eligibility limitations
and/or to discontinue its participation in this
program.

State Warranty Enforcement Laws
Laws in many states permit owners to obtain a
replacement vehicle or a refund of the purchase
price under certain circumstances. The provisions
of these laws vary from state to state. To the
extent allowed by state law, GM requires that you
first provide us with written notification of any
service difficulty you have experienced so that we
have an opportunity to make any needed
repairs before you are eligible for the remedies
provided by these laws. Your written notification
should be sent to the Chevrolet Customer
Assistance Center.

Assistance For Text Telephone (TTY)
Users
To assist customers who are deaf or hard of
hearing and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at
its Customer Assistance Center and Roadside
Assistance Center.

The TTY for the Chevrolet Customer Assistance
Center is:
1-800-833-2438 in the United States
1-800-263-3830 in Canada
The TTY for the Chevrolet Roadside Assistance
Center is:
1-888-889-2438 in the U.S. and Canada

Chevrolet Roadside Assistance
Chevrolet is proud to offer the response, security,
and convenience of Chevrolet’s 24-hour
Roadside Assistance Program for a period of
5 years or 100,000 miles, whichever comes first.
Refer to your owner manual for details, or
consult your dealer. The Chevrolet Roadside
Assistance Center can be reached by calling
1-800-CHEV-USA (243-8872).

Chevrolet Courtesy Transportation
During the warranty coverage period, alternate
transportation and/or reimbursement of certain
transportation expenses will be available under the
Courtesy Transportation Program if your vehicle
requires warranty repairs. Several transportation
options are available. Refer to your Owner Manual
for details, or consult your dealer.
35

Warranty Information for
California Only
California Civil Code Section 1793.2(d) requires
that, if GM or its representatives are unable
to repair a new motor vehicle to conform to the
vehicle’s applicable express warranties after
a reasonable number of attempts, GM shall either
replace the new motor vehicle or reimburse the
buyer the amount paid or payable by the
buyer. California Civil Code Section 1793.22(b)
creates a presumption that GM has had a
reasonable number of attempts to conform the
vehicle to its applicable express warranties
if, within 18 months from delivery to the buyer or
18,000 miles on the vehicle’s odometer, whichever
occurs first, one or more of the following occurs:
• The same nonconformity results in a
condition that is likely to cause death
or serious bodily injury if the vehicle is driven
AND the nonconformity has been subject
to repair two or more times by GM or
its agents AND the buyer or lessee has
directly notified GM of the need for the repair
of the nonconformity.

36

•

The same nonconformity has been subject to
repair four or more times by GM or its agents
AND the buyer has notified GM of the
need for the repair of the nonconformity.
• The vehicle is out of service by reason of
repair nonconformities by GM or its agents
for a cumulative total of more than
30 calendar days after delivery of the vehicle
to the buyer.
NOTICE TO GENERAL MOTORS AS REQUIRED
ABOVE SHALL BE SENT TO THE FOLLOWING
ADDRESS:
General Motors Corporation
P.O. Box 33170
Detroit, MI 48232-5170
Fax Number: 1-866-962-2868
When you make an inquiry, you will need to give
the year, model, and mileage of your vehicle
and your VIN.

Special Coverage Adjustment
Programs Beyond the Warranty Period
Chevrolet is proud of the protection afforded by
its warranty coverages. In order to achieve
maximum customer satisfaction, there may be
times when Chevrolet will establish a special
coverage adjustment program to pay all or part of
the cost of certain repairs not covered by the
warranty or to reimburse certain repair expenses
you may have incurred. Check with your
Chevrolet dealer or call the Chevrolet Customer
Assistance Center to determine whether any
special coverage adjustment program is applicable
to your vehicle.
When you make an inquiry, you will need to give
the year, model, and mileage of your vehicle
and your VIN.

Customer Assistance Offices
Chevrolet encourages customers to call the
toll-free telephone number for assistance.
However, if you wish to write or e-mail Chevrolet,
refer to the address below.

United States
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone
devices (TTYs))
Roadside Assistance:
1-800-CHEV-USA (243-8872)
Fax Number: 1-866-962-2868
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022

37

Canada
Customer Assistance Centre, CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800

Mexico, Central America, and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800

38

Online Owner Center
The Owner Center is a resource for your GM
ownership needs. Specific vehicle information can
be found in one place.
The Online Owner Center allows you to:
• Get e-mail service reminders.
• Access information about your specific
vehicle, including tips and videos and
an electronic version of this warranty manual.
• Keep track of your vehicle’s service history
and maintenance schedule.
• Find GM dealers for service nationwide.
• Receive special promotions and privileges
only available to members.
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.

✍NOTES

39

✍NOTES

40

✍NOTES

41

✍NOTES

42

43

44



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Author                          : EDS
Modify Date                     : 2007:01:11 08:24:03-05:00
Create Date                     : 2007:01:09 08:01:10-05:00
Metadata Date                   : 2007:01:11 08:24:03-05:00
Creator Tool                    : XPP
Keywords                        : 
Producer                        : Acrobat Distiller 7.0 (Windows)
Tags                            : OwnerCenter:GMNA/asset_type/documents, OwnerCenter:GMNA/2007/chevrolet/silverado_1500
Document ID                     : uuid:a435195e-73b4-4949-bfeb-6ba0c7f6d84f
Instance ID                     : uuid:a00b64fc-3727-451d-9b5d-c52d5d9a5a2b
Page Mode                       : UseOutlines
Page Count                      : 48
Title                           : Warranty Guide
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