Chevrolet 2008 Express Passenger Warranty Guide

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IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains

owner assistance information and GM’s participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed.

Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner’s Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

Have you purchased the Genuine GM Protection Plan?

The GM Protection Plan may be purchased within

specific time/mileage limitations. See the information

request form in the back of this booklet. Remember, if

the service contract you are considering for purchase

does not have the GM Protection Plan emblem shown

above on it, then it is not the Genuine GM Protection

Plan from GM.

© 2007 Chevrolet Motor Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.

GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of

General Motors Corporation.

Part No. 15854844 B Second Printing

An Important Message to Chevrolet Owners... ......1

Chevrolet’s Commitment to You ..........................1

Owner Assistance .............................................1

GM Participation in an Alternative Dispute

Resolution Program ........................................1

Warranty Service — United States

and Canada ..................................................1

Warranty Coverage at a Glance ...........................2

New Vehicle Limited Warranty ............................2

Emission Control System Warranty ......................2

General Motors Corporation New Vehicle

Limited Warranty .............................................4

What Is Covered ...............................................4

What Is Not Covered .........................................7

Hybrid Specific Warranty ..................................10

What is Covered .............................................10

Towing ..........................................................10

Malibu Hybrid Coverage ...................................11

Tahoe Two-mode Hybrid Coverage ....................11

What is Not Covered .......................................11

Things You Should Know About the New

Vehicle Limited Warranty ................................12

Warranty Repairs — Component Exchanges .......12

Warranty Repairs — Recycled Materials .............12

Tire Service ....................................................12

6.6L DURAMAX

®

Diesel Engine Components ......13

Aftermarket Engine Performance Enhancement

Products and Modifications ............................13

After-Manufacture “Rustproofing” ........................14

Paint, Trim, and Appearance Items ....................14

Vehicle Operation and Care ..............................14

Maintenance and Warranty Service Records ........14

Chemical Paint Spotting ...................................14

Warranty Coverage — Extensions ......................15

Touring Owner Service — Foreign Countries .......15

Warranty Service — Foreign Countries ...............16

Original Equipment Alterations ...........................16

Recreation Vehicle and Special Body or

Equipment Alterations ...................................16

Pre-Delivery Service ........................................17

Production Changes .........................................17

Noise Emissions Warranty for Light Duty

Trucks Over 10,000 LBS Gross Vehicle

Weight Rating (GVWR) Only ..........................17

2008 Chevrolet Limited Warranty and Owner Assistance Information

Emission Control Systems Warranty ..................18

What Is Covered .............................................18

How to Determine the Applicable Emissions

Control System Warranty ...............................18

Federal Emission Control System Warranty .........18

California Emission Control System

Warranty .....................................................20

Emission Warranty Parts List ............................22

Replacement Parts ..........................................28

Maintenance and Repairs .................................28

Claims Procedure ............................................29

Owner Assistance .............................................30

Customer Satisfaction Procedure .......................30

State Warranty Enforcement Laws .....................31

Assistance For Text Telephone (TTY) Users .......31

Chevrolet Roadside Assistance ..........................32

Chevrolet Courtesy Transportation ......................32

Warranty Information for California Only ..............32

Special Coverage Adjustment Programs Beyond

the Warranty Period ......................................33

Customer Assistance Offices .............................33

Online Owner Center .......................................34

2008 Chevrolet Limited Warranty and Owner Assistance Information

An Important Message to Chevrolet Owners...

Chevrolet’s Commitment to You

We are committed to assuring your satisfaction with

your new Chevrolet.

Your Chevrolet dealer also wants you to be completely

satisfied and invites you to return for all your service

needs, both during and after the warranty period.

Owner Assistance

Your Chevrolet dealer is best equipped to provide all

of your service needs. Should you ever encounter a

problem that is not resolved during or after the limited

warranty period, talk to a member of dealer management.

Under certain circumstances, GM and/or GM dealers

may provide assistance after the limited warranty period

has expired when the problem results from a defect

in material or workmanship. These instances will be

reviewed on a case-by-case basis. If your problem

has not been resolved to your satisfaction, follow the

“Customer Satisfaction Procedure” as outlined under

Owner Assistance on page 30.

We thank you for choosing a Chevrolet.

GM Participation in an Alternative

Dispute Resolution Program

See the “Customer Satisfaction Procedure” under

Owner Assistance on page 30 for information on the

voluntary, non-binding Alternative Dispute Resolution

Program in which GM participates.

Warranty Service — United States

and Canada

Your selling dealership has made a large investment to

ensure that they have the proper tools, training, and

parts inventory to make any necessary warranty repairs

should they be required during the warranty period.

We ask that you return to your selling dealer for warranty

repairs. In the event of an emergency repair, you may

take your vehicle to any authorized GM dealer for

warranty repairs. However, certain warranty repairs

require special tools or training that only a dealer selling

your brand may have. Therefore, not all dealers are

able to perform every repair. If a particular dealership

cannot assist you, then contact the Customer Assistance

Center. If you have changed your residence, visit any

Chevrolet dealer in the United States or Canada

for warranty service.

1

Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (Includes Tires)

•Coverage is for the first 3 years or 36,000 miles,

whichever comes first.

Powertrain

•Coverage is for 5 years or 100,000 miles,

whichever comes first.

Sheet Metal

•Corrosion coverage is for the first 3 years

or 36,000 miles, whichever comes first.

•Rust-through coverage is for the first 6 years

or 100,000 miles, whichever comes first.

6.6L DURAMAX

®

Diesel Engine

(If Equipped)

•Coverage is for 5 years or 100,000 miles,

whichever comes first.

Emission Control System Warranty

For light duty trucks, see “How to Determine the

Applicable Emissions Control System Warranty” under

Emission Control Systems Warranty on page 18 for

more information.

Federal

•Gasoline Engines

− Defects and performance for cars and light

duty truck emission control systems are

covered for the first 2 years or 24,000 miles,

whichever comes first. From the first 2 years

or 24,000 miles to 3 years or 36,000 miles

defects in material or workmanship continue

to be covered under the New Vehicle Limited

Warranty Bumper-to-Bumper coverage explained

previously. Specified major components are

covered for the first 8 years or 80,000 miles,

whichever comes first.

2

− Defects and performance for heavy duty

truck emission control systems are covered

for the first 5 years or 50,000 miles,

whichever comes first.

•6.6L DURAMAX

®

Diesel Engines are covered

for the first 5 years or 50,000 miles, whichever

comes first.

California

•Gasoline Engines

− Defects and performance for cars and trucks

with light duty or medium duty emission

control systems are covered for the first 3 years

or 50,000 miles, whichever comes first.

− Specified components for cars or light duty

trucks equipped with light duty or medium

duty truck emission control systems are covered

for the first 7 years or 70,000 miles, whichever

comes first.

•6.6L DURAMAX

®

Diesel Engines

− Defects and performance for the emission control

systems are covered for the first 5 years or

50,000 miles, whichever comes first.

− Specified components for the emission control

system are covered for the first 7 years or

70,000 miles, whichever comes first.

Important: Some California emission vehicles may

have special coverages longer than those listed

here. See “California Emission Control System

Warranty” under Emission Control Systems Warranty

on page 18.

Noise Emissions

•Coverage is for applicable vehicles weighing

over 10,000 lbs based on the Gross Vehicle

Weight Rating (GVWR) only, for the entire

life of the vehicle.

3

General Motors Corporation New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the

warranty period in accordance with the following terms,

conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehicles registered in the

United States and normally operated in the United

States or Canada, and is provided to the original

and any subsequent owners of the vehicle during

the warranty period.

Repairs Covered

The warranty covers repairs to correct any vehicle

defect related to materials or workmanship occurring

during the warranty period. Needed repairs will be

performed using new or remanufactured parts.

No Charge

Warranty repairs, including towing, parts, and labor,

will be made at no charge.

Obtaining Repairs

To obtain warranty repairs, take the vehicle to a

Chevrolet dealer facility within the warranty period and

request the needed repairs. A reasonable time must

be allowed for the dealer to perform necessary repairs.

Warranty Period

The warranty period for all coverages begins on the

date the vehicle is first delivered or put in use and ends

at the expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for 3 years or

36,000 miles, whichever comes first, except for other

coverages listed here under “What is Covered” and

those items listed under “What Is Not Covered” later

in this section.

4

Powertrain Coverage

The powertrain is covered for 5 years or 100,000 miles,

whichever comes first, except for other coverages

listed here under “What is Covered” and those items

listed under “What is Not Covered” later in this section.

Engine: Cylinder head, block, timing gears, timing

chain, timing cover, oil pump/oil pump housing,

OHC carriers, valve covers, oil pan, seals, gaskets,

turbocharger, supercharger and all internal lubricated

parts as well as manifolds, flywheel, water pump,

harmonic balancer and engine mount. Timing belts are

covered until the first scheduled maintenance interval.

Transmission/Transaxle/Transfer Case: Case,

all internal lubricated parts, torque converter,

transfer case, transmission/transaxle mounts, seals,

and gaskets.

Drive Systems: Final drive housing, all internal

lubricated parts, axle shafts and bearings, constant

velocity joints, axle housing, propeller shafts, universal

joints, wheel bearings, locking hubs, front differential

actuator, supports, front and rear hub bearings,

seals and gaskets.

Tire Coverage

The tires supplied with your vehicle are covered

against defects in material or workmanship under the

Bumper-to-Bumper coverage. Any tire replaced will

continue to be warranted for the remaining portion

of the Bumper-to-Bumper coverage period.

Following expiration of the Bumper-to-Bumper coverage,

tires may continue to be covered under the tire

manufacturer’s warranty. Review the tire manufacturer’s

warranty booklet or consult the tire manufacturer

distributor for specific details.

Accessory Coverages

All GM accessories and parts sold by GM and

permanently installed on a GM vehicle prior to delivery

will be covered under the provisions of the New Vehicle

Limited Warranty. In the event GM accessories are

installed after vehicle delivery, or are replaced under the

new vehicle warranty, they will be covered, parts and

labor, for the balance of the vehicle warranty, but in no

event less than 12 months/12,000 miles. This coverage is

only effective for GM accessories permanently installed

by a GM dealer or an associated GM-approved

Accessory Distributor/Installer (ADI).

5

GM accessories sold over-the-counter, or those not

requiring installation, will continue to receive the

standard GM Dealer Parts Warranty of 12 months

from the date of purchase, parts only.

GM Licensed Accessories are covered under the

accessory-specific manufacturer’s warranty and

are not warranted by GM or its dealers.

Notice: This warranty excludes:

Any communications device that becomes

unusable or unable to function as intended due

to unavailability of compatible wireless service

from the wireless communication carrier that

provides service for the OnStar

®

system.

Sheet Metal Coverage

Sheet metal panels are covered against corrosion

and rust-through as follows:

Corrosion: Body sheet metal panels are covered

against rust for 3 years or 36,000 miles, whichever

comes first.

Rust-Through: Any body sheet metal panel that rusts

through, an actual hole in the sheet metal, is covered for

up to 6 years or 100,000 miles, whichever comes first.

Important: Cosmetic or surface corrosion, resulting

from stone chips or scratches in the paint, for example,

is not included in sheet metal coverage.

Towing

Towing is covered to the nearest Chevrolet dealer

if your vehicle cannot be driven because of a warranted

defect.

6.6L DURAMAX

®

Diesel Engine Coverage

For trucks equipped with a 6.6L DURAMAX

®

Diesel

Engine, the diesel engine, except those items listed

under “What Is Not Covered” later in this section is

covered for 5 years or 100,000 miles, whichever comes

first. For additional information, refer to Things You

Should Know About the New Vehicle Limited Warranty on

page 12. Also refer to the appropriate emission control

system warranty for possible additional coverages.

6

What Is Not Covered

Tire Damage or Wear

Normal tire wear or wear-out is not covered. Road

hazard damage such as punctures, cuts, snags, and

breaks resulting from pothole impact, curb impact,

or from other objects is not covered. Also, damage

from improper inflation, spinning, as when stuck in

mud or snow, tire chains, racing, improper mounting

or dismounting, misuse, negligence, alteration,

vandalism, or misapplication is not covered.

Damage Due to Bedliners

Owners of trucks with a bedliner, whether after-market

or factory installed, should expect that with normal

operation the bedliner will move. This movement

may cause finish damage and/or squeaks and rattles.

Therefore, any damage caused by the bedliner is

not covered under the terms of the warranty.

Damage Due to Accident, Misuse,

or Alteration

Damage caused as the result of any of the following

is not covered:

•Collision, fire, theft, freezing, vandalism, riot,

explosion, or objects striking the vehicle

•Misuse of the vehicle such as driving over curbs,

overloading, racing, or other competition. Proper

vehicle use is discussed in the owner manual.

•Alteration or modification to the vehicle including

the body, chassis, or components after final

assembly by GM.

•Coverages do not apply if the odometer has been

disconnected, its reading has been altered, or

mileage cannot be determined.

Important: This warranty is void on vehicles currently

or previously titled as salvaged, scrapped, junked,

or totaled.

7

Damage or Corrosion Due to

Environment, Chemical Treatments,

and/or Aftermarket Products

Damage caused by airborne fallout, salt from sea air,

salt or other materials used to control road conditions,

chemicals, tree sap, stones, hail, earthquake, water

or flood, windstorm, lightning, the application of

chemicals or sealants subsequent to manufacture, etc.,

is not covered. See “Chemical Paint Spotting” under

Things You Should Know About the New Vehicle

Limited Warranty on page 12 for more details.

Damage Due to Insufficient or

Improper Maintenance

Damage caused by failure to follow the recommended

maintenance schedule intervals and/or failure to

use or maintain fluids, fuel, lubricants, or refrigerants

recommended in the owner manual is not covered.

Damage Due to Contaminated or

Poor Quality Fuel

Poor fuel quality or incorrect fuel may cause driveability

problems such as hesitation, lack of power, stall, or

no start. It may also render gauges inoperable or

degrade functionality for components such as spark

plugs, oxygen sensors, and the catalytic converter.

Damage from poor fuel quality, water contamination,

incorrect diesel fuel or gasoline may not be covered.

It is recommended that gasoline meet specifications

which were developed by automobile manufacturers

around the world and contained in the World-Wide Fuel

Charter which is available from the Alliance of Automobile

Manufacturers at www.autoalliance.org/fuel_charter.htm.

Gasoline meeting these specifications could provide

improved driveability and emission control system

performance compared to other gasoline.

Maintenance

All vehicles require periodic maintenance. Maintenance

services, such as those detailed in the owner manual

are the owner’s expense. Vehicle lubrication, cleaning,

or polishing are not covered. Failure of or damage

to components requiring replacement or repair due to

vehicle use, wear, exposure, or lack of maintenance

is not covered.

Items such as:

•Audio System Cleaning

•Brake Pads/Linings

•Clutch Linings

•Coolants and Fluids

8

•Filters

•Keyless Entry Batteries *

•Limited Slip Rear Axle Service

•Tire Rotation

•Wheel Alignment/Balance **

•Wiper Inserts

are covered only when replacement or repair is the

result of a defect in material or workmanship.

* Consumable battery covered up to 12 months only.

** Maintenance items after 7,500 miles.

Extra Expenses

Economic loss or extra expense is not covered.

Examples include:

•Inconvenience

•Lodging, meals, or other travel costs

•Loss of vehicle use

•Payment for loss of time or pay

•State or local taxes required on warranty repairs

•Storage

Other Terms: This warranty gives you specific legal

rights and you may also have other rights which

vary from state to state.

GM does not authorize any person to create for it any

other obligation or liability in connection with these

vehicles. Any implied warranty of merchantability

or fitness for a particular purpose applicable to

this vehicle is limited in duration to the duration

of this written warranty. Performance of repairs

and needed adjustments is the exclusive remedy

under this written warranty or any implied warranty.

GM shall not be liable for incidental or consequential

damages, such as, but not limited to, lost wages

or vehicle rental expenses, resulting from breach

of this written warranty or any implied warranty. *

* Some states do not allow limitations on how long

an implied warranty will last or the exclusion or limitation

of incidental or consequential damages, so the above

limitations or exclusions may not apply to you.

9

Hybrid Specific Warranty

For vehicles sold in the United States, in addition to the

Bumper-to-Bumper Coverage described previously,

General Motors will warrant certain Hybrid components

for each 2008 Chevrolet Tahoe Two-mode Hybrid and

Chevrolet Malibu Hybrid (hereafter referred to as Hybrid)

for 8 years or 100,000 miles (160 000 kilometres),

whichever comes first, from the original in-service date of

the vehicle, against warrantable repairs to the specific

Hybrid components of the vehicle.

For vehicles sold in Canada, in addition to the Base

Warranty Coverage described in the GM Canadian

Limited Warranty, Maintenance and Owner Assistance

Booklet, General Motors of Canada Limited will warrant

certain Hybrid components for each 2008 Chevrolet

Tahoe Two-mode Hybrid and Chevrolet Malibu

Hybrid (hereafter referred to as Hybrid) for 8 years, or

160,000 kilometres, whichever comes first, from the

original in-service date of the vehicle, against warrantable

repairs to the specific Hybrid components of the vehicle.

This warranty is for Hybrid vehicles registered in the

United States or Canada, and normally operated in

the United States or Canada. In addition to the initial

owner of the vehicle, the coverage described in

this Hybrid warranty is transferable at no cost to any

subsequent person(s) who assumes ownership of

the vehicle within the above described 8 years or

100,000 mile (160 000 kilometres) term. No deductibles

are associated with this Hybrid warranty.

This Hybrid warranty is in addition to the express

conditions and warranties described previously. The

coverage and benefits described under “New Vehicle

Limited Warranty” are not extended or altered because

of this special Hybrid Component Warranty.

For 2008 Hybrid owners requiring more comprehensive

coverage than that provided under this Hybrid warranty,

a GM Protection Plan may be available. See your

Chevrolet dealer for more details.

What is Covered

This Hybrid warranty covers repairs to correct any

vehicle defect related to materials or workmanship

occurring during the 8 year or 100,000 mile

(160 000 kilometres) term for the following:

Towing

During the 8 year or 100,000 mile (160 000 km) Hybrid

warranty period, towing is covered to the nearest

Chevrolet servicing dealer if your vehicle cannot be

driven because of a warranted Hybrid specific defect.

Contact the Chevrolet Roadside Assistance Center

for towing. Refer to the owner manual for details.

10

Malibu Hybrid Coverage

Hybrid Components

The energy storage control module and components

including the Hybrid NiMh batteries, Hybrid battery

disconnect, and Hybrid battery cooling fan.

Starter Generator Unit

The starter generator unit, starter generator control

module, starter generator control module coolant pump,

3-phase cable assembly, starter generator drive belt,

belt tensioner and brackets, belt pulley and brackets.

Other Hybrid Components

The 42-volt cable assembly, auxiliary transmission

pump, hill start valve, and cabin heater coolant pump.

Tahoe Two-mode Hybrid Coverage

Transmission

Automatic transmission components including the

transmission auxiliary fluid pump, transmission auxiliary

pump controller, and 3 phase transmission cables.

Brakes

Brake modulator.

Other Hybrid Components

Battery pack, 300v cables, Drive Motor/Generator

Control Module (DMCM), and Accessory Power Module.

What is Not Covered

In addition to the “What is Not Covered” section

previously, this Hybrid warranty does not cover the

following items:

Wear Items

Wear items, such as brake linings, are not covered

in this Hybrid warranty.

Maintenance

As the vehicle owner, you are responsible for the

performance of the scheduled maintenance listed

in your owner manual. Maintenance intervals, checks,

inspections, and recommended fluids and lubricants as

prescribed in the owner manual are necessary to keep

your vehicle in good working condition. Any damage

caused by owner/lessee failure to follow scheduled

maintenance may not be covered by warranty.

Scheduled maintenance includes such items as:

•Brake Pads/Linings

•Coolants and Fluids

•Filters

11

Things You Should Know About the New Vehicle Limited Warranty

Warranty Repairs — Component

Exchanges

In the interest of customer satisfaction, GM may offer

exchange service on some vehicle components.

This service is intended to reduce the amount of time

your vehicle is not available for use due to repairs.

Components used in exchange are service replacement

parts which may be new, remanufactured, reconditioned,

or repaired, depending on the component involved.

All exchange components used meet GM standards

and are warranted the same as new components.

Examples of the types of components that might be

serviced in this fashion include: engine and transmission

assemblies, instrument cluster assemblies, radios,

compact disc players, tape players, batteries, and

powertrain control modules.

Warranty Repairs — Recycled Materials

Environmental Protection Agency (EPA) guidelines

and GM support the capture, purification, and reuse

of automotive air conditioning refrigerant gases

and engine coolant. As a result, any repairs GM may

make to your vehicle may involve the installation

of purified reclaimed refrigerant and coolant.

Tire Service

Any authorized Chevrolet or tire dealer for your brand of

tires can assist you with tire service. If, after contacting

one of these dealers, you need further assistance

or you have questions, contact Chevrolet Customer

Assistance Center. The toll-free telephone numbers

are listed under Owner Assistance on page 30.

12

6.6L DURAMAX

®

Diesel Engine

Components

For trucks equipped with a 6.6L Duramax

®

Diesel

Engine, the complete engine assembly, including

turbocharger components, is covered for defects in

material or workmanship for 5 years or 100,000 miles,

whichever comes first.

•Cylinder block and heads and all internal parts,

intake and exhaust manifolds, timing gears,

timing gear chain or belt and cover, flywheel,

harmonic balancer, valve covers, oil pan, oil pump,

water pump, fuel pump, engine mounts, seals,

and gaskets

•Diesel Fuel Metering System: injection pump,

nozzles, high pressure lines, and high pressure

sealing devices

•Glow Plug Control System: control/glow plug

assembly, glow plugs, cold advance relay,

and Engine Control Module (ECM)

•Fuel injection control module, integral oil cooler,

transmission adapter plate, left and right common

fuel rails, fuel filter assembly, fuel temperature

sensor, and function block

Important: Some of these components may also

be covered by the Emission Warranty. See the

“Emission Warranty Parts List” under Emission

Control Systems Warranty on page 18 for details.

Aftermarket Engine Performance

Enhancement Products and

Modifications

Some aftermarket engine performance products

and modifications promise a way to increase the

horsepower and torque levels of your vehicle’s

powertrain. You should be aware that these products

may have detrimental effects on the performance

and life of the engine, exhaust emission system,

transmission, and drivetrain. The Duramax

®

Diesel

Engine, Allison Automatic Transmission

®

, and drivetrain

have been designed and built to offer industry leading

durability and performance in the most demanding

applications. Engine power enhancement products

may enable the engine to operate at horsepower

and torque levels that could damage, create failure,

or reduce the life of the engine, engine emission

system, transmission, and drivetrain. Damage, failure,

or reduced life of the engine, transmission, emission

system, drivetrain or other vehicle components caused

by aftermarket engine performance enhancement

products or modifications may not be covered under

your vehicle warranty.

13

After-Manufacture “Rustproofing”

Your vehicle was designed and built to resist corrosion.

Application of additional rust-inhibiting materials is

neither necessary nor required under the Sheet Metal

Coverage. GM makes no recommendations concerning

the usefulness or value of such products.

Application of after-manufacture rustproofing products

may create an environment which reduces the corrosion

resistance built into your vehicle. Repairs to correct

damage caused by such applications are not covered

under your New Vehicle Limited Warranty.

Paint, Trim, and Appearance Items

Defects in paint, trim, upholstery, or other appearance

items are normally corrected during new vehicle

preparation. If you find any paint or appearance

concerns, advise your dealer as soon as possible.

Your owner manual has instructions regarding the

care of these items.

Vehicle Operation and Care

Considering the investment you have made in your

Chevrolet, we know you will want to operate and maintain

it properly. We urge you to follow the maintenance

instructions in your owner manual.

If you have questions on how to keep your vehicle in

good working condition, see your Chevrolet dealer, the

place many customers choose to have their maintenance

work done. You can rely on your Chevrolet dealer to use

the proper parts and repair practices.

Maintenance and Warranty

Service Records

Retain receipts covering performance of regular

maintenance. Receipts can be very important if a

question arises as to whether a malfunction is caused

by lack of maintenance or a defect in material or

workmanship.

A “Maintenance Record” is provided in the maintenance

schedule section of the owner manual for recording

services performed.

The servicing dealer can provide a copy of any warranty

repairs for your records.

Chemical Paint Spotting

Some weather and atmospheric conditions can create

a chemical fallout. Airborne pollutants can fall upon

and adhere to painted surfaces on your vehicle.

This damage can take two forms: blotchy, ring-shaped

discolorations, and/or small irregular dark spots

etched into the paint surface.

14

Although no defect in the factory applied paint causes

this, Chevrolet will repair, at no charge to the owner,

the painted surfaces of new vehicles damaged by

this fallout condition within 12 months or 12,000 miles of

purchase, whichever comes first.

Warranty Coverage — Extensions

Time Extensions: The New Vehicle Limited Warranty

will be extended one day for each day beyond the

first 24 hour period in which your vehicle is at an

authorized dealer facility for warranty service. You

may be asked to show the repair orders to verify the

period of time the warranty is to be extended. Your

extension rights may vary depending on state law.

Mileage Extension: Prior to delivery, some mileage

is put on your vehicle during testing at the assembly

plant, during shipping, and while at the dealer facility.

The dealer records this mileage on the first page

of this warranty booklet at delivery. For eligible vehicles,

this mileage will be added to the mileage limits of the

warranty ensuring that you will receive full benefit of

the coverage. Mileage extension eligibility:

•Applies only to new vehicles held exclusively

in new vehicle inventory.

•Does not apply to used vehicles, GM-owned

vehicles, dealer owned used vehicles,

or dealer demonstrator vehicles.

•Does not apply to vehicles with more than

1,000 miles on the odometer even though

the vehicle may not have been registered

for license plates.

Touring Owner Service — Foreign

Countries

If you are touring in a foreign country and repairs are

needed, take your vehicle to a GM dealer facility,

preferably one which sells and services Chevrolet

vehicles. Once you return to the United States provide

your dealer with a statement of circumstances, the

original repair order, proof of ownership, and any

paid receipt indicating the work performed and parts

replaced for reimbursement consideration.

Important: Repairs made necessary by the use of

improper or dirty fuels and lubricants are not covered

under the warranty. See your owner manual for

additional information on fuel requirements when

operating in foreign countries.

15

Warranty Service — Foreign Countries

This warranty applies to GM vehicles registered in

the United States and normally operated in the

United States or Canada. If you have permanently

relocated and established household residency

in another country, GM may authorize the performance

of repairs under the warranty authorized for vehicles

generally sold by GM in that country. Contact an

authorized GM dealer in your country for assistance.

Important: GM warranty coverages may be void

on GM vehicles that have been imported/exported

for resale.

Original Equipment Alterations

This warranty does not cover any damage or failure

resulting from modification or alteration to the vehicle’s

original equipment as manufactured or assembled

by General Motors. Examples of the types of alterations

that would not be covered include cutting, welding,

or disconnecting of the vehicle’s original equipment

parts and components.

Additionally, General Motors does not warranty

non-GM parts and/or calibrations. The use of parts

and/or control module calibrations not issued through

General Motors will void the warranty coverage for those

components that are damaged or otherwise affected

by the installation of the non-GM part and/or control

module calibration.

The only exception is that non-GM parts labeled

“Certified to EPA Standards” are covered by the

Federal Emissions Performance Warranty.

Recreation Vehicle and Special Body

or Equipment Alterations

Installations or alterations to the original equipment

vehicle, or chassis, as manufactured and assembled by

GM, are not covered by this warranty. The special body

company, assembler, or equipment installer is solely

responsible for warranties on the body or equipment

and any alterations to any of the parts, components,

systems, or assemblies installed by GM. Examples

include, but are not limited to, special body installations,

such as recreational vehicles, the installation of any

non-GM part, cutting, welding, or the disconnecting

of original equipment vehicle or chassis parts and

components, extension of wheelbase, suspension

and driveline modifications, and axle additions.

16

Pre-Delivery Service

Defects in the mechanical, electrical, sheet metal,

paint, trim, and other components of your vehicle may

occur at the factory or while it is being transported to the

dealer facility. Normally, any defects occurring during

assembly are identified and corrected at the factory

during the inspection process. In addition, dealers

inspect each vehicle before delivery. They repair any

uncorrected factory defects and any transit damage

detected before the vehicle is delivered to you.

Any defects still present at the time the vehicle is

delivered to you are covered by the warranty. If you

find any defects, advise your dealer without delay.

For further details concerning any repairs which

the dealer may have made prior to you taking

delivery of your vehicle, ask your dealer.

Production Changes

GM and GM dealers reserve the right to make changes

in vehicles built and/or sold by them at any time

without incurring any obligation to make the same or

similar changes on vehicles previously built and/or

sold by them.

Noise Emissions Warranty

for Light Duty Trucks Over

10,000 LBS Gross Vehicle Weight

Rating (GVWR) Only

GM warrants to the first person who purchases this

vehicle for purposes other than resale and to each

subsequent purchaser of this vehicle, as manufactured

by GM, that this vehicle was designed, built, and

equipped to conform at the time it left GM’s control

with all applicable United States EPA Noise Control

Regulations.

This warranty covers this vehicle as designed, built,

and equipped by GM, and is not limited to any particular

part, component, or system of the vehicle manufactured

by GM. Defects in design, assembly, or in any part,

component, or vehicle system as manufactured by GM,

which, at the time it left GM’s control, caused noise

emissions to exceed Federal Standards, are covered

by this warranty for the life of the vehicle.

17

Emission Control Systems Warranty

The emission warranty on your vehicle is issued in

accordance with the U.S. Federal Clean Air Act. Defects

in material or workmanship in GM emission parts may

also be covered under the New Vehicle Limited Warranty

Bumper-to-Bumper coverage. There may be additional

coverage on GM diesel engine vehicles. In any case,

the warranty with the broadest coverage applies.

What Is Covered

The parts covered under the emission warranty are listed

under “Emission Warranty Parts List” later in this section.

How to Determine the Applicable

Emissions Control System Warranty

State and Federal agencies may require different

emission control system warranty depending on:

•Whether the vehicle conforms to regulations

applicable to light duty or heavy duty emission

control systems.

•Whether the vehicle conforms to or is certified for

California regulations in addition to U.S. EPA

Federal regulations.

All vehicles are eligible for Federal Emissions Control

System Warranty Coverage. If the emissions control

label contains language stating the vehicle conforms to

California regulations, the vehicle is also eligible for

California Emissions Control System Warranty Coverage.

Federal Emission Control System

Warranty

Federal Warranty Coverage

•Car or Light Duty Truck with a Gross Vehicle

Weight Rating (GVWR) of 8,500 lbs. or less

− 2 years or 24,000 miles and 8 years or

80,000 miles for the catalytic converter

and the vehicle/powertrain control module

(including emission-related software),

whichever comes first.

•Light Duty Truck equipped with Heavy Duty

Gasoline Engine and with a Gross Vehicle

Weight Rating (GVWR) greater than 8,500 lbs.

− 5 years or 50,000 miles, whichever comes first.

18

•Light Duty Truck equipped with Heavy

Duty Diesel Engine and with a Gross Vehicle

Weight Rating (GVWR) greater than 8,500 lbs.

− 5 years or 50,000 miles, whichever comes first.

Federal Emission Defect Warranty

GM warrants to the owner the following:

•The vehicle was designed, equipped, and built

so as to conform at the time of sale with the

applicable regulations of the Federal

Environmental Protection Agency (EPA).

•The vehicle is free from defects in material and

workmanship which cause the vehicle to fail

to conform with those regulations during the

emission warranty period.

Emission related defects in the genuine GM parts

listed under the Emission Warranty Parts List,

including related diagnostic costs, parts, and labor

are covered by this warranty.

Federal Emission Performance Warranty

Some states and/or local jurisdictions have established

periodic vehicle Inspection and Maintenance (I/M)

programs to encourage proper maintenance of your

vehicle. If an EPA-approved I/M program is enforced

in your area, you may also be eligible for Emission

Performance Warranty coverage when all of the

following three conditions are met:

•The vehicle has been maintained and operated

in accordance with the instructions for proper

maintenance and use set forth in the owner

manual supplied with your vehicle.

•The vehicle fails an EPA-approved I/M test

during the emission warranty period.

•The failure results, or will result, in the owner of

the vehicle having to bear a penalty or other

sanctions, including the denial of the right to use

the vehicle, under local, state, or federal law.

GM warrants that your dealer will replace, repair,

or adjust to GM specifications, at no charge to you,

any of the parts listed under the “Emission Warranty

Parts List” later in this section which may be necessary

to conform to the applicable emission standards.

Non-GM parts labeled “Certified to EPA Standards”

are covered by the Federal Emission Performance

Warranty.

19

California Emission Control

System Warranty

This section outlines the emission warranty that

GM provides for your vehicle in accordance with the

California Air Resources Board. Defects in material

or workmanship in GM emission parts may also

be covered under the New Vehicle Limited Warranty

Bumper-to-Bumper coverage. There may be additional

coverage on GM diesel engine vehicles. In any case,

the warranty with the broadest coverage applies.

This warranty applies if your vehicle meets both of

the following requirements:

•Your vehicle is registered in California or other

states adopting California emission and

warranty regulations.*

•Your vehicle is certified for sale in California

as indicated on the vehicle’s emission control

information label.

* Important: Connecticut, Maine, Massachusetts,

Pennsylvania, Rhode Island, and Vermont have

California Emissions Warranty coverage. (New York

adopted California emission standards, but not the

California Emissions Warranty. The Federal Emissions

Control Warranty applies to all non-PZEV vehicles

in New York.)

California Partial Zero Emission Vehicles (PZEV) have

extended coverage on all emission related parts.

Important: California, New York, Massachusetts,

Vermont, Maine, Connecticut, Rhode Island, and

New Jersey have PZEV Emission Warranty Coverage.

Your Rights and Obligations

(For Vehicles Subject to California

Exhaust Emission Standards)

In California, new motor vehicles must be designed,

equipped, and built to meet the state’s stringent

anti-smog standards. GM must warrant your vehicle’s

emission control system for the periods of time and

mileage listed provided there has been no abuse,

neglect, or improper maintenance of your vehicle.

Your vehicle’s emission control system may include

parts such as the fuel injection system, ignition

system, catalytic converter, and engine computer.

Also included are hoses, belts, connectors, and other

emission related assemblies.

Where a warrantable condition exists, GM will repair

your vehicle at no cost to you including diagnosis,

parts, and labor.

20

California Emission Defect and Emission

Performance Warranty Coverage

For cars and trucks with light duty or medium duty

emissions:

•For 3 years or 50,000 miles, whichever comes first:

− If your vehicle fails a smog check inspection,

GM will make all necessary repairs and

adjustments to ensure that your vehicle passes

the inspection. This is your Emission Control

System Performance Warranty.

− If any emission related part on your vehicle is

defective, GM will repair or replace it. This is

your Short-term Emission Defects Warranty.

•For 7 years or 70,000 miles whichever comes first:

− If an emission related part listed in this booklet

specially noted with coverage for 7 years or

70,000 miles is defective, GM will repair or

replace it. This is your Long-term Emission

Control System Defects Warranty.

•For 8 years or 80,000 miles, whichever comes first:

− If the catalytic converter, vehicle powertrain

control module including emission related

software is found to be defective, GM will repair

or replace it under the Federal Emission Control

System Warranty.

•For 8 years or 100,000 miles, whichever comes

first for California Low Emission Vehicle 2 (LEV2)

vehicles equipped with option code NUA:

− If an emission related part listed in this booklet

specially noted with 7 years/70,000 miles or

8 years/80,000 miles is defective, GM will repair

or replace it. This is your Long-term Emission

Control System Defect Warranty.

•For 15 years or 150,000 miles, whichever comes

first for a Partial Zero Emission Vehicle (PZEV):

− If any emission related part listed in this booklet

is defective GM will repair or replace it. This is

your (PZEV) Emission Control System Defects

Warranty.

Any authorized Chevrolet dealer will, as necessary

under these warranties, replace, repair, or adjust to

GM specifications any genuine GM parts that affect

emissions.

The applicable warranty period shall begin on the date

the vehicle is delivered to the first retail purchaser

or, if the vehicle is first placed in service as a

demonstrator or company vehicle prior to sale at retail,

on the date the vehicle is placed in such service.

21

Owner’s Warranty Responsibilities

As the vehicle owner, you are responsible for the

performance of the scheduled maintenance listed in

your owner manual. GM recommends that you retain

all maintenance receipts for your vehicle, but GM cannot

deny warranty coverage solely for the lack of receipts

or for your failure to ensure the performance of all

scheduled maintenance.

You are responsible for presenting your vehicle to a

GM dealer selling your vehicle line as soon as a problem

exists. The warranted repairs should be completed in

a reasonable amount of time, not to exceed 30 days.

As the vehicle owner, you should also be aware that

GM may deny warranty coverage if your vehicle or a part

has failed due to abuse, neglect, improper or insufficient

maintenance, or modifications not approved by GM.

If you have any questions regarding your rights

and responsibilities under these warranties, you

should contact the Customer Assistance Center at

1-800-222-1020 or, in California, write to:

State of California Air Resources Board

Mobile Source Operations Division

P.O. Box 8001

El Monte, CA 91731-2990

Emission Warranty Parts List

The emission parts listed here are covered under

the Emission Control System Warranty. The terms

are explained previously in this section under the

“Federal Emission Control System Warranty” and the

“California Emission Control System Warranty”.

Important: Certain parts may be covered beyond

these warranties if shown with asterisk(s) as follows:

•(*) 7 years/70,000 miles, whichever comes

first, California Emission Control System

Warranty coverage.

•(**) 8 years/80,000 miles, whichever comes first,

Federal Emission Control System Warranty

coverage. (Also applies to California certified

light duty and medium duty vehicles.)

•(*) and (**) are 8 years/100,000 miles, whichever

comes first, for California LEV2 vehicles equipped

with option code NUA.

The Emission Control System Warranty obligations do

not apply to conditions resulting from tampering, abuse,

neglect, or improper maintenance; or any other item listed

under “What Is Not Covered” under General Motors

Corporation New Vehicle Limited Warranty on page 4.

The “Other Terms” presented under General Motors

Corporation New Vehicle Limited Warranty on page 4

also apply to the emission related warranties.

22

Powertrain Control System

ABS Control Module **

Camshaft Position Actuator *

Camshaft Position Actuator Valve

Coolant Level Sensor

Data Link Connector

Electronic Throttle Control (ETC) Motor

Engine Control Module (ECM) **

Engine Coolant Temperature Sensor

Fast Idle Solenoid

Flexible Fuel Sensor *

Fuel Control Module **

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Mass Air Flow Sensor

Oil Pressure Sensor (DoD™ only)

Oxygen Sensors

Powertrain Control Module (PCM) **

Programmable Read Only Memory (PROM)

Throttle Position Sensor

Throttle Position Switch

Vehicle Control Module (VCM) **

Vehicle Speed Sensor

Wheel Speed Sensor

Transmission Controls and Torque Management

GMLAN (CAN) Communications Circuit

Manual Transmission Clutch Switch

Park/Neutral Switch

Torque Converter Clutch Solenoids

Torque Converter Clutch Switch

Transmission Control Module **

Transmission Fluid Temperature Sensor

Transmission Gear Selection Switch (Diesel)

Transmission Internal Mode Switch

Transmission Pressure Control Solenoids

Transmission Pressure Switches

Transmission Shift Solenoids

Transmission Speed Sensors

23

Fuel Management System

Common Rail Assembly (6.6L DURAMAX

®

Diesel) *

Diesel Fuel Injection Pump *

Diesel Fuel Injection Pump Timing Adjust

Diesel Fuel Injector Control Module – EDU

(6.6L DURAMAX

®

Diesel) *

Diesel Fuel Temperature Sensor

Direct Fuel Injector Assembly

(6.6L DURAMAX

®

Diesel) *

Fuel Injector

Fuel Pressure Regulator

Fuel Rail Assembly *

Fuel Rail Pressure Sensor

Function Block (6.6L DURAMAX

®

Diesel)

High Pressure Fuel Pump (SIDI) *

Air Management System

Air Cleaner

Air Cleaner Diaphragm Motor

Air Cleaner Resonator

Air Cleaner Temperature Compensator Valve

Air Intake Ducts

Charge Air Control Actuator

Charge Air Control Solenoid Valve

Charge Air Control Valve

Charge Air Cooler *

Charge Air Cooler Fan

Idle Air Control Valve

Idle Speed Control Motor

Intake Manifold *

Intake Manifold Gasket (7/70 Only Uplander,

Montana SV6, and DURAMAX

®

Diesel) *

Intake Manifold Heater

Intake Manifold Tuning Valve

Intake Manifold Tuning Valve Relay

Supercharger Assembly *

Throttle Body * (Replacement Only)

Throttle Body Heater

Throttle Closing Dashpot

Turbocharger Assembly *

Turbocharger Boost Sensor

24

Turbocharger Oil Separator

Turbocharger Thermo Purge Switch

Vacuum Pump (6.6L DURAMAX

®

Diesel)

Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Distributor

Distributor Cap

Distributor Pick Up Coil

Distributor Rotor

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Glow Plug Relay (Diesel)

Ignition Coil(s)

Ignition Control Module

Ignition Timing Adjustment

Knock Sensor

Spark Plug Wires

Spark Plugs

Catalytic Converter System

Catalytic Converter(s) and Muffler if attached

as assembly **

Diesel Exhaust Temperature and Pressure Sensors

Diesel Particulate Filter (DPF) *

Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox,

Torrent, Uplander, Montana SV6, Cadillac DTS 4.6L

and XLR, (Impala and Grand Prix 5.3L right side)

and C/K Trucks < 14,000 GVWR 8.1L) *

Exhaust Manifold with Catalytic Converter attached

as assembly **

Exhaust Manifold Gasket

Exhaust Pipes and/or Mufflers (when located between

catalytic converters and exhaust manifold)

Positive Crankcase Ventilation System

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve

25

Exhaust Gas Recirculation System

EGR Feed and Delivery Pipes or Cast-in Passages

EGR Valve

EGR Valve Cooler (6.6L DURAMAX

®

Diesel) *

EGR Vacuum Pump Assembly

(6.6L DURAMAX

®

Diesel)

Secondary Air Injection System

Air Pump

Check Valves

Evaporative Emission Control System

(Gasoline Engines)

Canister

Canister Purge Solenoid Valve

Canister Vent Solenoid

Fuel Feed and Return Pipes and Hoses

Fuel Filler Cap

Fuel Level Sensor

Fuel Limiter Vent Valve *

Fuel Tank(s) *

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank Vacuum or Pressure Sensor

Hybrid

Auxiliary Transmission Fluid Pump

Battery Cooling Fan

Battery Pack Control Module (BPCM) *

Battery Pack Current Sensor

Brake Pedal Travel Sensor

Drive Motors A and B

Drive Motor A and B Resolvers

Drive Motor/Generator Control Module

(DMCM - HCP, MCPA, MCPB) **

Electro-Hydraulic Brake Control Module (EBCM) **

Energy Storage Control Module **

Fuel Filler Pipe Adapter Seal

Hybrid Batteries

Hybrid Battery Temperature Sensors

Hybrid Battery Voltage Sensors

SGCM Coolant Circuit (fan and fan relay and pump)

Starter Generator Control Module **

Transmission Friction Elements

Transmission Substrate Temperature Sensor

26

Miscellaneous Items Used with Above

Components are Covered

Belts

Boots

Clamps

Connectors

Ducts

Fittings

Gaskets

Grommets

Hoses

Housings

Mounting Hardware

Pipes

Pulleys

Sealing Devices

Springs

Tubes

Wiring

Parts specified in your maintenance schedule that

require scheduled replacement are covered up to their

first replacement interval or the applicable emission

warranty coverage period, whichever comes first.

If failure of one of these parts results in failure of another

part, both will be covered under the Emission Control

System Warranty.

Parts specified in your maintenance schedule that

require scheduled replacement are covered up to their

first replacement interval or the applicable emission

warranty coverage period, whichever comes first.

If failure of one of these parts results in failure of another

part, both will be covered under the Emission Control

System Warranty.

For detailed information concerning specific parts

covered by these emission control systems warranties,

ask your dealer.

27

Replacement Parts

The emission control systems of your vehicle were

designed, built, and tested using genuine GM parts*

and the vehicle is certified as being in conformity with

applicable federal and California emission requirements.

Accordingly, it is recommended that any replacement

parts used for maintenance or for the repair of

emission control systems be new, genuine GM parts.

The warranty obligations are not dependent upon the

use of any particular brand of replacement parts.

The owner may elect to use non-genuine GM parts for

replacement purposes. Use of replacement parts

which are not of equivalent quality may impair the

effectiveness of emission control systems.

If other than new, genuine GM parts are used for

maintenance replacements or for the repair of parts

affecting emission control, the owner should assure

himself/herself that such parts are warranted by their

manufacturer to be equivalent to genuine GM parts

in performance and durability.

* “Genuine GM parts,” when used in connection with

GM vehicles means parts manufactured by or for

GM, designed for use on GM vehicles, and distributed

by any division or subsidiary of GM.

Maintenance and Repairs

Maintenance and repairs can be performed by any

qualified service outlet; however, warranty repairs must

be performed by an authorized dealer except in an

emergency situation when a warranted part or a warranty

station is not reasonably available to the vehicle owner.

In an emergency, where an authorized dealer is not

reasonably available, repairs may be performed at any

available service establishment or by the owner, using

any replacement part. Chevrolet will consider

reimbursement for the expense incurred, including

diagnosis, not to exceed the manufacturer’s suggested

retail price for all warranted parts replaced and labor

charges based on Chevrolet’s recommended time

allowance for the warranty repair and the geographically

appropriate labor rate. A part not being available within

10 days or a repair not being completed within 30 days

constitutes an emergency. Retain receipts and failed

parts in order to receive compensation for warranty

repairs reimbursable due to an emergency.

If, in an emergency situation, it is necessary to have

repairs performed by other than a Chevrolet dealer

and you believe the repairs are covered by emission

warranties, take the replaced parts and your receipt to a

Chevrolet dealer for reimbursement consideration. This

applies to both the Federal Emission Defect Warranty

and Federal Emission Performance Warranty.

28

Receipts and records covering the performance of

regular maintenance or emergency repairs should be

retained in the event questions arise concerning

maintenance. These receipts and records should be

transferred to each subsequent owner. GM will not

deny warranty coverage solely on the absence of

maintenance records. However, GM may deny a

warranty claim if a failure to perform scheduled

maintenance resulted in the failure of a warranty part.

Claims Procedure

As with the other warranties covered in this booklet,

take your vehicle to any authorized Chevrolet dealer

facility to obtain service under the emission warranty.

This should be done as soon as possible after failing

an EPA-approved I/M test or a California smog check

test, or at any time you suspect a defect in a part.

Those repairs qualifying under the warranty will be

performed by any Chevrolet dealer at no charge. Repairs

which do not qualify will be charged to you. You will be

notified as to whether or not the repair qualifies under

the warranty within a reasonable time, not to exceed

30 days after receipt of the vehicle by the dealer,

or within the time period required by local or state law.

The only exceptions would be if you request or agree

to an extension, or if a delay results from events

beyond the control of your dealer or GM. If you are

not so notified, GM will provide any required repairs

at no charge.

In the event a warranty matter is not handled to

your satisfaction, refer to the “Customer Satisfaction

Procedure” under Owner Assistance on page 30.

For further information or to report violations of the

Emission Control System Warranty, you may contact

the EPA at:

Manager, Certification and Compliance

Division (6405J)

Warranty Claims

Environmental Protection Agency

Ariel Rios Building

1200 Pennsylvania Avenue, N.W.

Washington, DC 20460

For a vehicle subject to the California Exhaust

Emission Standards, you may contact the:

State of California Air Resources Board

Mobile Source Operations Division

P.O. Box 8001

El Monte, CA 97131-2990

29

Owner Assistance

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your

dealer and to Chevrolet. Normally, any concerns with

the sales transaction or the operation of your vehicle

will be resolved by your dealer’s sales or service

departments. Sometimes, however, despite the best

intentions of all concerned, misunderstandings can

occur. If your concern has not been resolved to your

satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member

of dealer management. Normally, concerns can

be quickly resolved at that level. If the matter has

already been reviewed with the sales, service, or parts

manager, contact the owner of the dealer facility

or the general manager.

STEP TWO: If after contacting a member of dealer

management, it appears your concern cannot be

resolved by the dealer without further help contact the

Chevrolet Customer Assistance Center by calling

1-800-222-1020. In Canada, contact GM of Canada

Central Office in Oshawa by calling 1-800-263-3777:

English, or 1-800-263-7854: French.

We encourage you to call the toll-free number in

order to give your inquiry prompt attention. Have the

following information available to give the Customer

Assistance Representative:

•The Vehicle Identification Number (VIN). This is

available from the vehicle registration, title, or the

plate above the top of the instrument panel on

the driver side, and visible through the windshield.

•The dealer name and location

•The vehicle’s delivery date and present mileage

When contacting Chevrolet, remember that your concern

will likely be resolved at a dealer’s facility. That is why we

suggest you follow Step One first if you have a concern.

STEP THREE: Both GM and your GM dealer are

committed to making sure you are completely satisfied

with your new vehicle. However, if you continue to remain

unsatisfied after following the procedure outlined in Steps

One and Two, you should file with the BBB Auto Line

Program to enforce any additional rights you may have.

The BBB Auto Line Program is an out of court program

administered by the Council of Better Business Bureaus

to settle automotive disputes regarding vehicle repairs or

the interpretation of the New Vehicle Limited Warranty.

30

Although you may be required to resort to this informal

dispute resolution program prior to filing a court action,

use of the program is free of charge and your case will

generally be heard within 40 days. If you do not agree

with the decision given in your case, you may reject it and

proceed with any other venue for relief available to you.

You may contact the BBB Auto Line Program using

the toll-free telephone number or write them at the

following address:

BBB Auto Line Program

Council of Better Business Bureaus, Inc.

4200 Wilson Boulevard

Suite 800

Arlington, VA 22203-1804

www.lemonlaw.bbb.org

Telephone: 1-800-955-5100

This program is available in all 50 states and the

District of Columbia. Eligibility is limited by vehicle age,

mileage, and other factors. GM reserves the right to

change eligibility limitations and/or to discontinue

its participation in this program.

State Warranty Enforcement Laws

Laws in many states permit owners to obtain a

replacement vehicle or a refund of the purchase price

under certain circumstances. The provisions of these

laws vary from state to state. To the extent allowed by

state law, GM requires that you first provide us with

written notification of any service difficulty you have

experienced so that we have an opportunity to make any

needed repairs before you are eligible for the remedies

provided by these laws. Your written notification should

be sent to the Chevrolet Customer Assistance Center.

Assistance For Text Telephone (TTY)

Users

To assist customers who are deaf or hard of hearing

and who use Text Telephones (TTYs), Chevrolet

has TTY equipment available at its Customer Assistance

Center and Roadside Assistance Center.

The TTY for the Chevrolet Customer Assistance

Center is:

1-800-833-2438 in the United States

1-800-263-3830 in Canada

The TTY for the Chevrolet Roadside Assistance

Center is:

1-888-889-2438 in the U.S.

31

Chevrolet Roadside Assistance

Chevrolet is proud to offer the response, security,

and convenience of Chevrolet’s 24-hour Roadside

Assistance Program for a period of 5 years or

100,000 miles, whichever comes first. Consult your

dealer or refer to the owner manual for details.

The Chevrolet Roadside Assistance Center can be

reached by calling 1-800-CHEV-USA (243-8872).

Roadside Assistance is not part of or included in the

coverage provided by the New Vehicle Limited Warranty.

General Motors and General Motors of Canada

Limited reserve the right to make any changes or

discontinue the Roadside Assistance program at

any time without notification.

Chevrolet Courtesy Transportation

If your vehicle requires warranty repairs during

the 5 year/100,000 mile (8 year/100,000 miles for

Hybrid vehicles) warranty coverage period, alternate

transportation and/or reimbursement of certain

transportation expenses are available under the

Courtesy Transportation Program. Several transportation

options are available. Consult your dealer or refer

to the owner manual for details.

Courtesy Transportation is not part of or included

in the coverage provided by the New Vehicle Limited

Warranty. General Motors and General Motors of

Canada Limited reserve the right to make any changes

or discontinue the Courtesy Transportation program

at any time without notification.

Warranty Information for

California Only

California Civil Code Section 1793.2(d) requires that,

if GM or its representatives are unable to repair a new

motor vehicle to conform to the vehicle’s applicable

express warranties after a reasonable number of

attempts, GM shall either replace the new motor vehicle

or reimburse the buyer the amount paid or payable by the

buyer. California Civil Code Section 1793.22(b) creates a

presumption that GM has had a reasonable number of

attempts to conform the vehicle to its applicable express

warranties if, within 18 months from delivery to the buyer

or 18,000 miles on the vehicle’s odometer, whichever

occurs first, one or more of the following occurs:

•The same nonconformity results in a condition that

is likely to cause death or serious bodily injury if the

vehicle is driven AND the nonconformity has been

subject to repair two or more times by GM or its

agents AND the buyer or lessee has directly notified

GM of the need for the repair of the nonconformity.

•The same nonconformity has been subject to repair

four or more times by GM or its agents AND the

buyer has notified GM of the need for the repair of

the nonconformity.

32

•The vehicle is out of service by reason of repair

nonconformities by GM or its agents for a

cumulative total of more than 30 calendar days

after delivery of the vehicle to the buyer.

NOTICE TO GENERAL MOTORS AS REQUIRED

ABOVE SHALL BE SENT TO THE FOLLOWING

ADDRESS:

General Motors Corporation

P.O. Box 33170

Detroit, MI 48232-5170

Fax Number: 1-866-962-2868

When you make an inquiry, you will need to give the

year, model, and mileage of your vehicle and your VIN.

Special Coverage Adjustment Programs

Beyond the Warranty Period

Chevrolet is proud of the protection afforded by its

warranty coverages. In order to achieve maximum

customer satisfaction, there may be times when

Chevrolet will establish a special coverage adjustment

program to pay all or part of the cost of certain

repairs not covered by the warranty or to reimburse

certain repair expenses you may have incurred.

Check with your Chevrolet dealer or call the Chevrolet

Customer Assistance Center to determine whether

any special coverage adjustment program is applicable

to your vehicle.

When you make an inquiry, you will need to give the

year, model, and mileage of your vehicle and your VIN.

Customer Assistance Offices

Chevrolet encourages customers to call the toll-free

telephone number for assistance. However, if you wish

to write or e-mail Chevrolet, refer to the address below.

United States

Chevrolet Customer Assistance Center

P.O. Box 33170

Detroit, MI 48232-5170

www.Chevrolet.com

1-800-222-1020

1-800-833-2438 (For Text Telephone devices (TTYs))

Roadside Assistance:

1-800-CHEV-USA (243-8872)

Fax Number: 1-866-962-2868

From Puerto Rico:

1-800-496-9992 (English)

1-800-496-9993 (Spanish)

Fax Number: 313-381-0022

From U.S. Virgin Islands:

1-800-496-9994

Fax Number: 313-381-0022

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Canada

Customer Assistance Centre, CA1-163-005

General Motors of Canada Limited

1908 Colonel Sam Drive

Oshawa, Ontario L1H 8P7

1-800-263-3777 (English)

1-800-263-7854 (French)

1-800-263-3830 (For Text Telephone devices (TTYs))

Roadside Assistance: 1-800-268-6800

Mexico, Central America, and Caribbean

Islands/Countries (Except Puerto Rico

and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.

Customer Assistance Center

Paseo de la Reforma # 2740

Col. Lomas de Bezares

C.P. 11910, Mexico, D.F.

01-800-508-0000

Long Distance: 011-52-53 29 0 800

Online Owner Center

The Owner Center is a resource for your GM ownership

needs. Specific vehicle information can be found in

one place.

The Online Owner Center allows you to:

•Get e-mail service reminders.

•Access information about your specific vehicle,

including tips and videos and an electronic

version of this warranty manual.

•Keep track of your vehicle’s service history and

maintenance schedule.

•Find GM dealers for service nationwide.

•Receive special promotions and privileges only

available to members.

Refer to the web for updated information.

To register your vehicle, visit www.MyGMLink.com.

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