Cidco Communications D271 2.4GHZ Spread Spectrum Cordless Telephone User Manual
Cidco Communications Corporation 2.4GHZ Spread Spectrum Cordless Telephone
MANUAL
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8VHU0DQXDO
2.4 GHz
D271.book Page 1 Tuesday, July 24, 2001 11:05 AM
Copyright © 2001 CIDCO Communications, LLC. All Rights Reserved.
Part No. 105510-01 Rev. A
No part of this publication may be reproduced, copied, transcribed, stored in a retrieval system, or translated into any
language in any form, by any means without the prior written permission of CIDCO Communications, LLC.
D271.book Page 2 Tuesday, July 24, 2001 11:05 AM
TABLE OF CONTENTS i
TABLE OF CONTENTS
■ WARRANTY & SAFETY INSTRUCTIONS 1
■ INTRODUCTION 8
■ INSTALLING THE D271 9
■ FEATURES AND CONTROLS 13
■ USING THE D271 21
■ USING THE DIRECTORY 27
■ REVIEWING AND DELETING CALL RECORDS 30
■ READING DISPLAY MESSAGES 31
■ TROUBLESHOOTING 33
D271.book Page i Tuesday, July 24, 2001 11:05 AM
D271 - 2.4GHz Cordless
WARRANTY & SAFETY INSTRUCTIONS 1
WARRANTY & SAFETY INSTRUCTIONS
CAUTION
CAUTION: To reduce the risk of fire or injury to
persons, read and follow these instructions:
■ Read and understand all instructions.
■ Follow all warnings and instructions marked on the unit
and in the User Manual(s).
■ Use only the battery type recommended in this manual.
■ Unplug this telephone from the wall outlet before
cleaning. Do not use liquid or aerosol cleaners, just
use a damp cloth for cleaning.
■ Do not place this telephone on an unstable cart, stand,
or table. It could fall, causing serious damage or
impeding operation.
■ Never place this telephone near or over a radiator or
heat register.
■ Only operate this telephone using the type of power
source listed on the marking label. If you are not sure
of the power supply of your home, consult your dealer
or local power company.
■ Do not overload wall outlets and extension cords as
this can result in the risk of fire or electrical shock.
■ Never push objects of any kind into this telephone as
they can touch dangerous voltage points or short out
parts that could result in a risk of fire or electrical
shock.
■ Take the phone to a qualified technician when it
requires repair work or service. To reduce the risk of
electrical shock, do not disassemble the telephone.
Opening or removing covers can expose you to
dangerous voltages or other risks. Incorrect re-
assembly can cause electrical shock during
subsequent use.
■ Unplug this telephone from the wall outlet and refer
servicing to qualified service personnel under the
following conditions:
- If the power supply cord or plug is damaged or
frayed.
- If liquid is spilled into the unit.
- If the unit is exposed to water.
- If the unit does not operate normally by
following the operating instructions.
- If the unit is dropped or the casing is
damaged.
- If the unit exhibits a distinct change in
performance.
SAVE THESE INSTRUCTIONS
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WARRANTY & SAFETY INSTRUCTIONS 2
■ Avoid using the telephone during an electrical storm.
There can be a slight risk of electrical shock from
lightning.
■ Do not use the telephone to report a gas leak if the
leak is in the vicinity of the phone
■ Do not disassemble the unit. Opening or removing
covers can expose you to dangerous voltages or
other risks. Incorrect re-assembly can cause
electrical shock during subsequent use.
■ Unplug this unit from all connections and refer
servicing to qualified personnel when it requires
repair work, service, or under the following
conditions:
- If the power supply cord or plug is damaged
or frayed.
- If liquid is spilled into the unit.
- If the unit is exposed to water or rain.
- If the unit does not operate normally by
following the operating instructions.
- If the unit is dropped or the casing is
damaged.
- If the unit exhibits a distinct change in
performance.
■ Ultimate disposal of this product should be handled
according to all national laws and regulations.
WARNINGS
WARNING: To prevent fire or shock hazard,
do not expose this product to rain or mois-
ture.
CAUTION
CAUTION: To reduce the risk of electric
shock, DO NOT remove cover or back. No
user serviceable parts inside. Refer servicing
to qualified personnel.
This symbol is intended to alert you to the
presence of uninsulated dangerous
voltage within the product’s enclosure
that might be of sufficient magnitude to
constitute a risk of electric shock. Do not open the
product’s case.
This symbol is intended to inform you that
important operating and maintenance
instructions are included in the literature
accompanying this product.
!
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3 WARRANTY & SAFETY INSTRUCTIONS
NEED TO KNOW
Important: Although cordless phones generally
require AC power to operate,your D271 phone
can provide operational backup in the case of the
power failure IF the spare battery is charged in
the base.
CAUTION
CAUTION: Changes or modification to this device
not expressly approved by CIDCO
Communications could void the user’s authority
to operate this equipment.
TELEPHONE WIRING AND JACK INSTALLA-
TION
■ Use caution when installing or modifying telephone
lines.
■ Never install telephone wiring during an electrical
storm.
■ Never install telephone jacks in wet locations unless
the jack is specifically designed for wet locations.
BATTERIES
■ Disconnect the telephone when replacing the battery
pack.
■ Use only 3.6V 800mAh Nickel Cadmium (Ni-Cad)
cordless telephone replacement battery pack (one
included with phone).
■ Do not dispose of the battery pack in a fire as it will
explode. Check with local codes for proper battery
disposal regulations.
■ Do not open or mutilate the battery pack. Released
electrolyte is corrosive and can cause damage to
the eyes or skin. It can be toxic, if swallowed.
■ Avoid contact with rings, bracelets, keys or other
metal objects, when handling batteries. These
objects could short out the battery or cause the
conductor to overheat resulting in burns.
■ Do not attempt to recharge the battery pack by
heating it. Sudden release of battery electrolyte can
cause burns or irritation to the eyes or skin.
■ Remove the battery pack if you do not plan to use the
phone for several months at a time. The batteries
could leak over that time.
■ Discard “dead” battery packs as soon as possible
because they are likely to leak into the phone.
■ Do not store this phone or battery pack in a high
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WARRANTY & SAFETY INSTRUCTIONS 4
temperature area. Batteries stored in a freezer or
refrigerator should be protected from condensation
during storage and defrosting. Battery packs should
be stabilized at room temperature before using.
■ Your battery pack is rechargeable and
can be recycled once it outlives its
usefulness. Depending upon your local
and state law, it might be illegal to
dispose of this battery into a municipal
waste system. Check with your local solid
waste company or call 1-800-8-
BATTERY for information on Ni-Cd
battery recycling and disposal/
restrictions in your area.
FCC REQUIREMENTS
FCC Part 15 Information
This equipment complies with Part 15 of the FCC
rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
This equipment has been tested and found to
comply within the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can radiate
radio frequency energy. If not installed and used in
accordance with the instructions, the equipment
might cause harmful interference to radio
communications. However, there is no guarantee
that interference will not occur in a particular
installation.
If this equipment does cause harmful interference
to radio or television reception, which can be
determined by turning the equipment off and on,
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5 WARRANTY & SAFETY INSTRUCTIONS
the user is encouraged to try to correct the
interference by one or more of the following
measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and
receiver.
■ Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
■ Consult the dealer or an experienced radio/TV
technician for help.
CAUTION
CAUTION: Changes or modification to this
device not expressly approved by CIDCO
Communications could void the user’s
authority to operate this equipment.
FCC Part 68 Information
This telephone is hearing aid compatible.
This equipment complies with Part 68 of the FCC
rules. The FCC Part 68 label is located on the
bottom of the product. This label contains the
product’s FCC Registration Number and Ringer
Equivalence Number (REN). You must give this
information to your telephone company if they
request it from you.
Only use standard modular telephone jacks to
connect to the telephone network. The appropriate
outlet or jack is a USOC RJ11C or RJ11W, which
complies with FCC Part 68 Rules.
The REN is useful when trying to determine the
maximum number of devices you can connect to
your telephone line and still have those devices ring
when called. In most, but not all areas, the sum of
the RENs of all devices connected to one line should
not exceed five (5.0). To be certain of the number
of devices you can connect to your line, as
determined by the REN, contact your local
telephone company to determine the maximum
REN for your calling area.
If this device causes harm to the telephone
network, the telephone company will give you
advance notice if temporary discontinuance of
service is required. But if advance notice isn’t
practical, the telephone company will notify you as
soon as possible. Also, you will be advised of your
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WARRANTY & SAFETY INSTRUCTIONS 6
right to file a complaint with the FCC if you believe it
is necessary.
The telephone company may make changes in its
facilities, equipment, operation, or procedures that
could affect the proper functioning of your
equipment. If they do, you will receive advanced
notice in order for you to make necessary changes
to maintain uninterrupted service.
This equipment may not be used on coin service
provided by the telephone company. Connection to
party lines is subject to state tariffs.
Repairs to this equipment can only be made by the
manufacturer, its authorized agents. If it appears
that this device is causing harm to the telephone
network, the telephone company might request
that the device be unplugged until the problem is
fixed. DO NOT DISASSEMBLE THIS EQUIPMENT.
WARRANTY
If your telephone is defective in material or
workmanship and you return it within one year from
the date of purchase, we will repair it, or, at our
option, we will replace it. If we repair it, we might
use reconditioned replacement parts or materials.
If we choose to replace it, we might substitute an
identical reconditioned unit. The repaired/replaced
unit is warranted for either (a) ninety days, or (b)
the remainder of your phone’s original one year
warranty, whichever is longer.
A. WHAT YOU NEED TO DO
To receive warranty service, you must provide proof
of purchase (your sales receipt) and date of
purchase.
B. WHAT THIS WARRANTY DOES NOT COVER
This warranty does not cover defects resulting from
accidents, alterations, failure to follow this manual’s
instructions, battery leakage, misuse, fire, flood,
and Acts of God.
We do not warrant this product to be compatible
with party lines, with all types of telephone
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7 WARRANTY & SAFETY INSTRUCTIONS
equipment, or with your specific customer
premises equipment. Shipping costs to and from
authorized service centers are not covered.
We are not responsible for implied warranties,
including those of fitness for a particular purpose
and merchantability after the initial one year period.
We do not pay for loss of time, inconvenience, loss
of use of the product, or property damage caused
by this product or its failure to work, telephone
company service calls, or any other incidental or
consequential damages.
C. STATE LAW RIGHTS
Some states do not allow limitations on how long an
implied warranty lasts, or the exclusion of limitation
of incidental or consequential damages, so the
above exclusions might not apply to you. This
warranty gives you specific rights; you may also
have other rights, which can vary from state to
state.
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D271 - 2.4GHz Cordless
INTRODUCTION 8
INTRODUCTION
D271 FEATURES
■ Speakerphone
■ New Message Indicator
■ Caller ID/Call Waiting ID
■ Stores up to 50 Caller ID Records
■ 50 Directory records
■ ?xx channels
■ Dedicated Keys for: Hold, Mute, Speakerphone,
Voice Mail, Redial/Pause, 7-10-11, Caller ID
and Directory.
■ Adjustable Ringer, Speakerphone and Handset
Volume Control
■ Hearing-aid Compatible
■ English and Spanish
■ Headset Jack
■ Call timer
■ Single key redialing
The D271 is a 2.4GHz cordless phone that incorporates your telephone company’s calling features, such as Caller ID,
Voice Mail and Call Waiting ID, to provide a powerful full function Caller ID cordless telephone.
D271.book Page 8 Tuesday, July 24, 2001 11:05 AM
D271 - 2.4GHz Cordless
9 INSTALLING THE D271
INSTALLING THE D271
CHECKING THE CONTENTS
Check to see that the following items are enclosed:
■ Telephone Base and Handset
■ Long Line Cord
■ Short Line Cord for Wall Mount
■ Line cord for Wall Mounted Charger
■ Wall Mounted Charger
■ AC Adapter
■ Belt Clip
■ User Manual
INSTALL THE BATTERY
Use this procedure to install or replace the battery.
Be sure to follow the battery specifications and safety
instructions. See “WARRANTY & SAFETY
INSTRUCTIONS” on page 1.
Use only 3.6V Nickel Cadmium (Ni-Cad) batteries in
this phone.
b. Press down on the battery cover and
slide the cover down to expose the
battery compartment.
c. Locate the batery terminals inside the
battery compartment and the
corresponding terminals on the battery
pack. Align the battery pack terminals
with the terminals in the battery
compartment.
d. To replace the battery cover, insert tab at
top of cover into slot in handset. With
cover aligned over the battery opening,
firmly press down until the cover snaps
into place.
NEED TO KNOW
Prior to first use, place the handset in the
cradle and charge the battery for at least
12 hours. The charge light on the base
comes on to tell you that the handset is
charging.
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D271 - 2.4GHz Cordless
INSTALLING THE D271 10
CHOOSE A LOCATION FOR THE BASE UNIT
The base should be away from all other electronic
equipment such as a personal computer, microwave,
stereo, or television. It is also a good idea to place the
unit away from noisy areas, or from heat sources
such as a radiator or direct sunlight.
PLUG IN THE ADAPTER
a. Plug the adapter tip into the round jack
on the base and the other end into an
electrical outlet. Without AC power,
your phone will not operate.
b. Thread the cord through the clip on the
housing to prevent the cord from pulling
loose.
For wall mounting, plug in adapter after installation of
base.
INSTALL THE LINE CORD
NEED TO KNOW
Make sure the battery has charged for 12
hours before installing the line cord.
You can set your telephone on a tabletop
or mount it on the wall.
FOR TABLETOP USE
a. Plug the long line cord into the phone
jack marked TEL LINE.
b. Plug the other end of the line cord into
the wall jack.
FOR WALL MOUNTING
a. Plug the short line cord into the phone
jack marked TEL LINE.
b. Plug the other end of the line cord into
the wall jack.
c. Use the gap on the underside of the base
to gather any excess cord.
d. Hang the base over the wall mounting
bracket. This is either already mounted
on your wall or can be purchased where
telephone supplies are sold.
TURN ON THE PHONE
The base of your phone is on whenever the AC
adapter is plugged in to both the phone base and AC
outlet.
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D271 - 2.4GHz Cordless
11 INSTALLING THE D271
ATTACH THE BELT CLIP
You can use the belt clip to hang the handset from
your belt.
a. Place the belt clip on the back of the
handset.
a. Align the tabs on the belt clip with the
slots on the handset.
a. Press the belt clip to the handset to snap
the tabs into the slots.
Make sure both tabs are securely snapped into the
handset slots.
SPARE BATTERY
Place the spare battery pack in the charger located in
the base of the D271. When the spare battery is in
the base and charged, it provides operational backup
during a power failure. Rotate battery packs as
needed. If the battery pack fails to charge, replace
with a new battery pack.
To install the spare battery, remove the cover below
the handset holder.
Purchase only 3.6V nickel cadmium (Ni-Cad) batteries
for your phone.
NEED TO KNOW
During power failure, the base functions
may not operate and caller id information
may not be accurate.
Spare Battery Charger
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D271 - 2.4GHz Cordless
INSTALLING THE D271 12
ATTACH HEADSET (OPTIONAL)
A headset with a standard 2.5 mm plug may be used
with your new D271. Plug the headset into the
HEADSET jack on the side of the handset.
b. Press VOLUME ̆ or ̄ to adjust the
speakerphone volume.
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13 FEATURES AND CONTROLS
FEATURES AND CONTROLS
TALK EXIT
MENU
REVIEW
CALLS DIR
DEF
3
MNO
6
2
1
ABC
JKL
5
4
8
7
0
*
TUV
OPER
PQRS
GHI
#
WXYZ
9
FLASH HOLD
SMITH JOHN
1-408-555-1234
2:40 7/12 CALLS
DELETE 7-10-11 SAVE
HANDSET FUNCTIONS
■ Talk Light indicates your phone is off hook or in
use. The light remains solid when the handset
is in use. This light will flash when using the
speakerphone or the handset is on hold.
■ Voice Mail Light flashes if you have messages in
your mailbox.
■ Talk Key is used to access the telephone line.
■ Calls Key provides one touch access to your
Caller ID Records.
■ Dir Key provides one touch access to your
Directory Records.
■ Exit/Menu Key allows you to setup your phone,
access your Caller ID Records and Directory
Records, and control the use of the Network
Services.
■ ̇ Review ̈ Key allows you to scroll thorugh
menu options and records.
■ Dial Pad numeric keys are used in the
conventional manner for dialing.
■ Flash Key allows Call Waiting subscribers to
switch between two calls.
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FEATURES AND CONTROLS 14
■ Hold Key places the existing call on hold.
Depending on the handset’s mode, Caller ID,
Directory or idle, the display varies. The functions of
the 3 buttons below the display vary with the mode.
CALLER ID MODE
■ Delete Key is used to erase digits on the
display.It can also delete single or multiple
entries from the Caller ID records and
Directory.
■ 7-10-11 Key allows you to modify the format of a
call in a Call Record so that it will be in the
correct format to dial from your phone.
■ Save Key allows you to save information in the
diretory (??).
IDLE MODE
■ Redial/P Key recalls and dials the last phone
number dialed.
■ Voicemail Key allows you to access your voice
mail box.
DIRECTORY MODE
■ Delete Key see Caller ID mode.
■ Edit Key allows you to edit information in the
directory.
SMITH JOHN
1-408-555-1234
2:40 7/12 CALLS
DELETE 7-10-11 SAVE
3 NEW CALLS
2:40 7/12
REDIAL/P VOICEMAIL
SMITH JOHN
1-408-555-1234
DIR
DELETE EDIT
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15 FEATURES AND CONTROLS
BASE FUNCTIONS Lights
■ Voice Mail flashes if you have messages in your
mailbox.
■ Line in Use comes on whenever this phone, or
any other telephone on the line, is being used.
■ Handset Charge comes on when the handset is
in the base.
■ Spare Charge comes on when the spare
battery is in the charger.
■ Speakerphone comes on when the
speakerphone is in use and flashes when on
hold.
■ Mute flashes indicating that the speakerphone
microphone is muted.
■ Talk indicates the phone is off hook or in use.
Keys
■ Volume Control Keys adjust the loudness of the
speakerphone, or the ringer.
■ Dial Pad numeric keys are used in the
conventional manner for dialing.
■ Flash Key allows Call Waiting subscribers to to
switch between two calls.
■ Redial/P Key recalls and dials the last phone
number dialed.
■ Mute Key mutes the speakerphone
23
56
89
0
7
4
1
GHI
PQRS
OPER
*
TUV
JKL
ABC DEF
MNO
WXYZ
#
LINE IN USE
VOLUMEPAGE/FIND
REDIAL/P MUTEFLASH HOLD
SPEAKERPHONE
TALK
SPARE
CHARGE
HANDSET
CHARGE
DELETESELECT 7-10-11 EDIT SAVE
CALLS DIR
REVIEW
VOICE
MAIL PLAY
EXIT
MENU
SMITH JOHN
1-408-555-1234
2:40 7/12 CALLS
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FEATURES AND CONTROLS 16
microphone.
■ Hold Key places the existing call on hold.
■ Speakerphone/Talk Key allows you to turn on or
off the speakerphone and also dials the
number on the display.
■ Select Key allows you to select the displayed
option when in the Menu.
■ Delete Key is used to erase digits on the
display.It can also delete single or multiple
entries from the Caller ID records and
Directory.
■ 7-10-11 Key allows you to modify the format of a
call in a Call Record so that it will be in the
correct format to dial from your phone.
■ Edit Key allows you to edit information in the
directory.
■ Save Key allows you to save information in the
diretory (??).
■ Calls Key provides one touch access to your
Caller ID Records.
■ Dir Key provides one touch access to your
Directory Records.
■ Exit/Menu Key allows you to setup your phone,
access your Caller ID Records and Directory
Records, and control the use of the Network
Services.
■ Review Keys allow you to scroll thorugh menu
options and records.
■ Voice Mail Key allows you to access to your
Voice Mail. You must subscribe to this service
through your local telephone company.
DELETESELECT 7-10-11 EDIT SAVE
CALLS DIR
REVIEW
VOICE
MAIL PLAY
EXIT
MENU
SMITH JOHN
1-408-555-1234
2:40 7/12 CALLS
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17 FEATURES AND CONTROLS
■ Play Key is used to play the messages in your
voice mail box once you have entered Voice
Mail.
WALL MOUNT HANDSET HOLDER
In addition to the the charging unit in the base, a wall
mounted charger is included with your phone for use
when the base is mounted to the wall. It must be
placed with 18 inches of the base in order to connect
the wires.(??)
PERSONALIZING YOUR PHONE
The D271 has many features to personalize your
phone - both as one time set up or for individual calls.
To view the options and to select the desired
configurations, select the EXIT/MENU key. - MENU
OPTONS - is displayed on the screen. The desired
option can be selected by scrolling through the list
and entering the indicated number. The following
table shows the specific number for each option.
OPTION Enter.....
NETWORK SERVS 1
MSG SCREENING 2
CALL ID PAGING 3
INTERCOM 4
CLR VMAIL LITE 5
RING ON/OFF 6
VMAIL SETUP 7
MISC OPTIONS 8
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FEATURES AND CONTROLS 18
NETWORK SERVICES
The Network Services option allows you easy access
to the network services you subscribe to through your
telephone company. Scroll through the options
available and press TALK to dial the speed dial (?)
number or activate the displayed function.
MESSAGE SCREENING
The Message Screening option is used to setup
Message Screening.
NEED TO KNOW
To use this feature, you must subscribe to your local
telephone company’s Voice Mail and 3-Way Calling
services. Please contact your local telephone
company to activate these services. If you have not
subscribed to 3-Way Calling and you turn Volice Mail
Screening on, per use charges for 3-Way Calling will
apply for each call screened.
When the Message Screening option is selected,
enter 3 for setup and SCREEN ALL CALLS? is
displayed. Select one of the following options by
entering the indicated number.
■ 1 = ALL
■ 2 = PRIVATE AND UNAVAILABLE
■ 3 = UNAVAILABLE ONLY
CALLER ID PAGING
Caller ID Paging sends a numeric message to your
pager showing you the phone number of the incoming
call. The numbers 55 appear at the end of the phone
number displayed on the pager and indicate it is a
Caller ID paging call.
a. Setting up Caller ID Paging
To setup your pager number, press 3 for Call ID
Paging. Press 3 again for setup. Enter your pager
number and then press SAVE. SAVED is displayed in
the screen.
You should enter your pager number as you would dial
it from a phone (including a leading “1” and the area
code only if you would normally dial that to reach your
pager).
SEND CALLER ID PAGING FOR ALL CALLS?
appears in the screen. Select one of the following by
pressing the indicated number
■ 1 = ALL
■ 2 = ONLY UNANSWERED CALLS
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19 FEATURES AND CONTROLS
b. Using Caller ID Paging
Once the pager number has been entered, you can
turn the service on and off. Press the MENU key and
then press 3 for Caller ID Paging. If the pager number
has previously been entered, CURRENTLY
ON(OFF) appears in the screen. Select one of the
following by pressing the indicated number.
■ 1 = ON
■ 2 = OFF
■ 3 = SETUP
INTERCOM
In addition to the normal telephone functions, your
D271 can also be used as an intercom.
To configure your phone as an intercom, press the
MENU key and then press 4 for Intercom. INTERCOM
ACTIVE is displayed.
CLR VOICE MAIL LIGHT
If the Voice Mail light is on when there are no
messages in the mailbox, press MENU and then
press 5 to turn the light off. VMAIL LIGHT OFF is
displayed.
RING ON/OFF
To turn the ringer on and off for both the handset and
the base, press MENU and then press 6. RING ON/
OFF is displayed.
Select either the handset or base.
■ 1 = HANDSET
■ 2 = BASE
Select ON or OFF
■ 1 = ON
■ 2 = OFF
VMAIL SETUP
If you subscribe to your local telephone company’s
Voice Mail service, the VOICE MAIL key can be used
to automatically access your mailbox.
To setup your Voice Mail access number, press 7 for
Vmail Setup. Enter your access number and then
press SAVE. SAVED is displayed in the screen. Enter
your password and then press SAVE. SAVED is
displayed.
Voice Mail systems operate differently and some
required pauses to be entered. After setting up the
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FEATURES AND CONTROLS 20
Voice Mail access number and password, the screen
prompts IS PASSWORD BEING DIALED TOO
SOON? The choices are:
■ 1 = YES
■ 2 = NO/NOT SURE
Pressing 1 allows pauses to be added. Press
REDIAL/P to add a pause. When enough pauses have
been added, press SAVE. SETUP COMPLETE is
displayed.
Two to three pauses are suggested.
MISC OPTIONS
Misc Options allows you to setup the following:
a. Language
b. Dialing Method
c. Answer Method
Press MENU and then press 8 to setup these options.
Selecting a Language
Press 1 to select the language. Your telephone
displays in either English or Spanish.
■ 1 = ENGLISH
■ 2 = ESPANOL
Selecting a Dialing Method
Press 2 to select the dialing method. Your phone can
dial in either tone or pulse/rotary mode.
■ 1 = TONE
■ 2 = PULSE
Selecting an Answering Method
Press 3 to select the way you answer the phone. The
phone can automatically answer incoming calls when
the handset is removed from the cradle, or the phone
will only answer after pressing the TALK key.
■ 1 = ANSWER ON PICKUP
■ 2 = PRESS TALK TO ANSWER
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21 USING THE D271
USING THE D271
ANSWERING CALLS
You can answer a call three ways:
a. Press any key on the handset or press
SPEAKERPHONE on the base.
b. Press FLASH to answer Call Waiting
calls.
c. Set the telephone to Answer on Pickup.
The telephone is automatically
answered when the handset is lifted
from the cradle.See “Selecting an
Answering Method” on page 20.
USING VOICE MAIL
If you subscribe to your local telephone company’s
Voice Mail Service, you can use your VOICE MAIL key
to automatically access your mailbox.
a. When your VOICE MAIL light flashes, or
you see the screen display MESSAGE
WAITING, press the VOICE MAIL key.
b. You will be connected to your mailbox
and will begin to hear your messages
being played.
USING VOICE MAIL MESSAGE SCREENING
Some voice mail systems operate differently and
require a pause to be entered after your telephone
number. We recommend placing a test call to ensure
a proper connection. If the test call does not connect,
a pause is required.
See “Voice Mail Setup” to adjust the number of
pauses.
When the Voice Mail Screening feature is turned
on:
■ After the selected number of rings your caller
will hear the message “Please hold while we
complete your call.”
■ The caller will then hear your voice mail prompt
(outgoing message) asking them to leave a
message.
■ While the caller is leaving a message, you can
either take the call by pressing the TALK key
(or SPEAKERPHONE key on the base). If you
do nothing, the message will be left in your
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USING THE D271 22
voice mailbox.
■ The NEW CALLS display will not be seen.
Network Voice Mail and 3-Way Calling are required
from your local telephone company in order to use
Voice Mail Screening. Please contact your local
telephone company to activate these services. If you
have not subscribed to 3-Way Calling and you turn
Voice Mail Screening on, per use charges for 3-Way
Calling will apply for each call screened.
USING CALLER ID PAGING
You can turn your Caller ID Paging feature on and
off as needed. Press the MENU key on handset or
base. Enter 3 for Caller ID paging or scroll through the
menu options
a. Press 1 to select ON.
b. Press 2 to select OFF.
While your Caller ID Paging feature is turned on, you
will receive the Caller ID telephone number(s) of the
calls you have directed to be forwarded. You have the
option of receiving notification of all calls, or just
unanswered calls. If you would like to change the
current setting on this feature, see “Forward All Calls
or Forward Unanswered” on page 11.
If your Pager Number Changes
If you change your pager number, you will need to
program the new number into your phone. To enter
your new pager number see Caller ID paging.
USING NETWORK SERVICES
Your phone is programmed so that you can easily use
all of the convenient network services that you
subscribe to through your telephone company. To use
any of these features, press the MENU key on either
the handset or base and select 1 = NETWORK
SERVICES or enter 1. For a list of the features that
are programmed into your phone, please refer to
your Quick Start insert.
a. To scroll through the features available,
press REVIEW ̈.
b. When the screen shows the feature you
wish to use, activate the feature by
pressing the TALK key on the handset
or the SPEAKERPHONE key on the
base.
c. If you would like to have access to a
feature that you do not currently
subscribe to, please contact your local
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23 USING THE D271
telephone company.
Some of the Network Services, such as Voice Mail
and Caller ID paging require additional setup. See
Network Services.
DIALING
a. Press TALK on the handset or
SPEAKERPHONE on the base.
b. Use the keypad to dial the phone
number.
PRE-DIALING
a. Use the keypad to enter a telephone
number.
b. Check the number on the display. If the
number is wrong, press DELETE to
delete the entry digit-by-digit.
c. Press the TALK or SPEAKERPHONE key
to dial the number.
CONVENIENCE DIALING
You can quickly dial by directly calling from:
■ Caller ID Records
■ Directory Records
■ Last Number Redial
Using the 7•10•11 DIAL Key
There is a key on both the handset and base labeled
7•10•11. You will need to use this when you are using
your Convenience Calling features. When selecting a
number from the Caller ID Records the number you
select will appear as either a 7, 10 or 11 digit
number. For example:
■ 7 digits = 555-1234
■ 10 digits = 408-555-1234
■ 11 digits = 1-408-555-1234
You must choose the correct format to dial the area
code and number of the call record chosen.
Press the 7•10•11 key to change between the
different formats.
When the number appears as it should be dialed from
your phone, proceed as described in the steps below.
Dialing from Caller ID Records
a. Press CALLS.
b. Use the ̇ REVIEW ̈ keys to find the
call record desired.
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USING THE D271 24
c. Use the 7•10•11 key to choose the right
format to dial the number from your
phone (see above).
d. Press TALK or SPEAKERPHONE to
place the call.
Dialing from Directory Records
a. Press the DIR key.
b. Use the ̇ REVIEW ̈ keys to find the
directory record desired. See Creating
your Directory List, on page 27. Also,
see Looking Up Records Alphabetically,
on page 27.
c. Press TALK or SPEAKERPHONE to
place the call.
Last Number Redial
Press REDIAL/P on the handset or base.
ADJUSTING THE VOLUME
Adjusting the Handset Volume
a. Press the TALK key.
b. Press the ̆ or ̄ VOLUME key on the
side of the handset while the phone is
off hook to increase or decrease the
volume.
Adjusting the Handset Ringer Volume
a. Press the ̆ or ̄ VOLUME key on the
side of the handset while the phone is
not in use.
b. You hear the sound of the ringer as you
adjust the volume.
Adjusting the Speakerphone Volume
a. Press the ̆ or ̄ VOLUME key on the
base while the phone is in
Speakerphone mode to increase or
decrease the speakerphone/intercom
volume.
Adjusting the Base Ringer Volume
b. Press the ̆ or ̄ VOLUME key on the
base when the phone is not in use to
increase or decrease the ringer volume.
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25 USING THE D271
USING THE SPEAKERPHONE
Press SPEAKERPHONE to turn the speakerphone on
or off.
Be careful switching from handset to speakerphone
mode. If you press SPEAKERPHONE while talking on
the handset, you may hear feedback. You can stop
the feedback by pressing TALK on the handset again.
USING THE INTERCOM
You can use the D271 as an intercom. To activate,
press MENU and select 4 = INTERCOM. To
deactivate, press TALK or SPEAKERPHONE.
USING HOLD
You can place a call on hold by pressing the HOLD
key. The Talk and Speakerphone lights flash slowly
while calls are on hold.
There are two way to take a call off hold:
a. Press TALK or SPEAKERPHONE to
resume the call.
b. Pick up the call on another extension.
TIMING CALLS
When you call someone, the clock on your display
changes to a call timer. The timer counts the entire
length of the time you are on the phone. When the
timer goes past 99 minutes and 59 seconds, it starts
over.
TEMPORARY TONE SERVICE
If your phone is set to Pulse and you need Tone
service for interacting with bank and other automated
services, you can temporarily change your dial setting
to Tone. Press * during the call and the phone
switches to temporary Tone service for the duration
of the call. The phone returns to Pulse service when
you hang up. See Select Dialing Method, on page 12.
GOING OUT OF RANGE
If the handset is too far from the base, you might have
problems talking to your caller. Simply walk back
towards the base until you are no longer out of range.
LOCATING A LOST HANDSET
Should you misplace your handset, you can locate it
quickly and easily by pressing the PAGE/FIND key on
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USING THE D271 26
the base. The handset beeps for 15 seconds, or until
you either
■ Press the PAGE/FIND key again.
If the handset does not beep, it is either turned off,
out of range, or the battery needs recharging.
LOW BATTERY
When the handset battery charge becomes low you
will hear an audible tone and will see the display
message RECHARGE BATTERY. You have
approximately 5 minutes to conclude your call or
switch phones before your call is dropped.
NEED TO KNOW
Prior to first use, place the handset in the
cradle and charge the battery for at least
12 hours. The charge light on the base
comes on to tell you that the handset is
charging.
USING MUTE
The mute function allows you to block your side of a
conversation. Mute is only available on the base
speakerphone.
Press MUTE to turn mute on or off. The light flashes
when mute is on.
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27 USING THE D271
USING THE DIRECTORY
LOOKING UP RECORDS IN THE DIRECTORY
Looking Up Records Using REVIEW
a. Press the DIR key on the handset or
base.
b. Use the ̇ REVIEW ̈ keys to find the
directory record desired.
c. When the end of the Directory list is
reached, TO ADD A NEW ENTRY
PRESS EDIT is displayed. See Creating
your Directory List below.
Looking Up Records Alphabetically
a. Press the DIR key on the handset or
base.
b. Press a number key associated with the
letter of the directory record.
For example, if you want to find the
directory record for Red Riding Hood,
press 7 until the first record starting
with the letter “R” is displayed.
c. Press REVIEW ̈ to see additional
records starting with the letter “R.”
d. Press TALK to call the name/number
displayed.
CREATING YOUR DIRECTORY LIST
You can create a personal phone directory containing
up to 50 names and numbers. Once you create your
personal phone directory, you can automatically dial
from the directory.
You can create your directory in two ways:
■ Copy a Caller ID record to the directory.
■ Create a new directory record.
Copying a Caller ID Record
a. Press the CALLS key.
b. Use the ̇ REVIEW ̈ keys to find the
call record desired.
c. Press SAVE. SAVE IN DIR is
displayed.
To edit the name and number field, you
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USING THE D271 28
must be in Directory mode. For details
see See “Creating or Editing” on page
28.
Creating or Editing
You can enter up to 16 characters in the name field
and 32 characters in the number field.
a. Press the DIR key.
■ To edit a record press the ̇ REVIEẄ keys
until the desired record is displayed.
■ To create a new record press the ̇ REVIEW
key until TO ADD A NEW ENTRY PRESS
EDIT is displayed.
b. Press the EDIT key. Enter or edit the
name.
Use the number key pad to enter in
characters (see below).
Use the ̇ REVIEW ̈ keys to move
back and forth along the field line.
Use the DELETE key to erase a letter
or number.
c. Press the SAVE key. Enter or edit the
telephone number.
d. Press the SAVE key. The message
NUMBER STORED appears on the display.
Entering Alphanumeric Characters
Each number is assigned a set of letters. Press the
corresponding number until the desired letter is
displayed. For Example: to enter JOHN: press 5 once;
press 6 three times; press 4 two times. Finally, press
6 two times. If the next desired letter is on the same
key as the current letter, press the REVIEW ̈ key to
move to the next position. Press REVIEW ̈ to enter a
blank space.
Special Symbols
When in edit mode, you can also use the * and the #
keys to cycle through the following symbols in the
name field:
Adding Special Characters
You can add special characters by:
■ Pressing REVIEW ̈ to add a space in the
name field.
*/@&‘(),-.#
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29 USING THE D271
■ Pressing FLASH to add a flash in the number
field.
■ Pressing REDIAL/P adds a three second delay
(pause).
NEED TO KNOW
The phone dials the number exactly as it is stored in
the directory.
DELETING DIRECTORY RECORDS
Deleting an Individual Directory Record
a. Press DIR.
b. Use the ̇ REVIEW ̈ keys or look up
alphabetically (see Looking Up Records
Alphabetically, on page 27) to locate
the record you want to delete.
c. Press DELETE. You are prompted with
DELETE? YES NO.
■ Press 1 for YES.
■ Press 2 for NO.
d. DELETED is displayed.
Deleting All Directory Records
a. Press DIR.
b. Use the ̇ REVIEW ̈ keys to locate any
record.
c. Press and hold DELETE. You are
prompted with DEL ALL? YES NO.
■ Press 1 for YES.
■ Press 2 for NO.
d. 50 EMPTY ENTRIES is displayed.
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REVIEWING AND DELETING CALL
RECORDS
REVIEWING CALL RECORDS
a. Press the CALLS key.
b. Press the REVIEW ̈ key to display the
first (oldest) call record; or press the ̇
REVIEW key to display to most recent
call record.
c. Use the ̇ REVIEW ̈ keys to move
through the call log.
d. Press EXIT to return to the idle mode.
DELETING INDIVIDUAL CALL RECORDS
a. Press the CALLS key.
b. Use the ̇ REVIEW ̈ keys to find the
record you want to delete.
c. Press DELETE. DELETED appears.
DELETING ALL CALL RECORDS
a. Press CALLS .
b. Press and hold DELETE. DEL ALL?
YES NO appears.
■ Press 1 for YES.
■ Press 2 for NO.
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31 USING THE D271
READING DISPLAY MESSAGES
The D271 informs you of status by displaying the
following messages:
■ END OF LIST
You have reached the end of the directory
or call records. Press either ̇ REVIEW ̈
key to see other records.
■ INCOMPLETE DATA
The Caller ID information sent from the telephone
company is incomplete for this caller. There is no
problem with the phone.
■ INTERCOM ACTIVE
The intercom between the base and handset is
active.
■ LONG DISTANCE
The message sent is a long distance call.
■ MESSAGE WAITING
You have a message in your voice mailbox.
■ NAME UNAVAILABLE
The person is calling from an area that provides
number-only Caller ID service, or you can be in a
service area which only shows the number.
■ NO CALLS
There are no call records stored in memory.
■ NO DATA SENT
The phone did not receive Caller ID information
from the phone company.
■ OUT OF RANGE
You have exceeded the maximum distance
between the handset and base, or the base is
not receiving power through the AC Adapter.
■ PAGING
This indicates find mode. The base is paging the
handset or the handset is paging the base.
Press any key other than the TALK key to termi-
nate paging.
■ PRIVATE
The caller has purposely chosen to block his/her
caller ID information.
■ RECHARGE BATTERY
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The handset battery is getting low. Place the
handset in the base in order to recharge.
■ UNAVAILABLE
Caller ID information is not available from the
caller’s area.
■ NO PHONE NUMBER SHOWS
The person is calling from an area that provides
number-only Caller ID service, or you could be in
a service area which only shows the number.
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TROUBLESHOOTING 33
TROUBLESHOOTING
PROBLEM/SOLUTION
■ Blank or faint screen
- Turn the handset on and place it in the
cradle for several seconds. Ensure the
handset is making contact in the cradle.
- Check the AC adapter. Be sure that the
adapter is not damaged and that it is
securely plugged into a working outlet.
Also check that the wall plug is not
controlled by a wall switch.
- Recharge or replace the battery. See
“Install Battery” on page 5 for details.
■ Caller ID/Call Waiting ID doesn’t work properly
- Verify that Caller ID service is active. Call
your local telephone company’s business
office to ensure that your services are
active. You can verify that your Call
Waiting ID is active by listening for a
double tone which indicates that another
call is being received.
- Check the AC adapter. Be sure that the
adapter is not damaged and that it is
securely plugged into a working outlet.
Also check that the wall plug is not
controlled by a wall switch.
■ Number that was forwarded to pager is not the
same number recorded in the Call Record
- Call Waiting was not turned off for this
call. See Call Waiting Subscribers, on page
11 to program your phone to turn off Call
Waiting every time a Caller ID number is
forwarded to your pager.
■ Call was received and recorded in Call Record
but number was not forwarded to pager
- Phone was answered but number was not
forwarded to pager. To set your feature so
that all Caller ID numbers are forwarded
to your pager whether they are answered
or not, see Forward All Calls or Forward
Unanswered, on page 11 to reprogram
your phone.
- Call Waiting was not turned off for this call
and the Caller ID Paging send was
interrupted by a Call Waiting tone. See
Call Waiting Subscribers, on page 11 to
program your phone to turn off Call
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TROUBLESHOOTING 34
Waiting every time a Caller ID number is
forwarded to your pager.
■ Charges for 3-Way Calling appear on phone bill
-Network
Voice Mail and 3-Way Calling are
required from your local telephone
company in order to use Voice Mail
Screening. Please contact your local
telephone company to activate these
services. If you have not subscribed to 3-
Way Calling and you turn Voice Mail
Screening on, per use charges for 3-Way
Calling will apply for each call screened.
■ Message Screening fails to connect caller to
Voice Message system
■ There may not be enough pauses programmed
in. To add pauses, follow the procedure under
Enter the number of 3 Second Pauses, on page
9.
■ If you block incoming calls which have
unidentified Caller ID numbers, you will need to
program your phone to disable this feature on
Message Screening calls. To do this:
- Press the MENU key.
- Press REVIEW ̈ until you see MESSAGE
SCREENING. Press 1 for YES.
- Delete your old telephone number by
pressing the DELETE key until no
numbers are left on the screen.
- Press *82, press REDIAL to enter a
pause, and then reenter your telephone
number.
- If you have determined that you need to
add a pause after your telephone number,
press the REDIAL/P key (located on the
bottom of the handset) once for each 3
second pause needed.
- Press the REVIEW ̈ key until you see
SETUP COMPLETE.
■ Charge light does not work
- Check whether the handset is making
contact in the cradle.
- Check the AC adapter. Be sure that the
adapter is not damaged and that it is
securely plugged into a working outlet.
Also check that the wall plug is not
controlled by a wall switch.
■ Handset lights do not work.
- Verify that the handset is turned on.
- Press the TALK key to test. The TALK
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35 TROUBLESHOOTING
light should come on.
- Recharge or replace the battery. See
“Install the Battery” on page 9 for more
details.
■ INCOMPLETE DATA
- Call information was distorted before
reaching the unit. Normal static on the
telephone line can cause an INCOMPLETE
DATA message. If this condition persists,
check with your local telephone company
to ensure that there is not a problem with
your phone line.
■ Phone does not ring
- Verify that the LINE CORD is plugged in
correctly.
- Verify the handset ringer is set On. Verify
that the ring volume control on the base is
turned on.
- Check the AC adapter.
- Verify that the base ringer is not turned
Off.
- If the phone still does not ring, you might
have too many communication devices
hooked to a single line. A communication
device can be a phone, modem, or
facsimile (FAX) machine. Contact your
your local telephone company Business
Office for help calculating the limit for your
residence or business.
- Move the handset closer to the base. See
“Going Out of Range” on page 25.
■ No dial tone
- Verify that the line cord is connected and
secure.
- Check that the handset is fully charged.
- Move the handset closer to the base. See
“Going Out of Range” on page 25.
■ PAGE/FIND key does not page the handset
- The handset is not communicating with
the base. The handset is either turned off,
out of range, or the battery needs
recharging.
- Check the AC adapter.
■ Handset does not work
- Check the AC adapter. Be sure that the
adapter is undamaged and that it is
securely plugged into a working outlet.
Also check that the wall plug is not
controlled by a wall switch.
- Verify that the handset is turned on.
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TROUBLESHOOTING 36
- Place the telephone in the cradle for
several seconds. Ensure the handset is
making contact in the cradle.
- Recharge or replace the battery. See
“Install the Battery” on page 9 for more
details.
■ Voice Mail light is on when there are no
messages in the mailbox
- Turn the light off manually by entering the
Setup Mode as described in Step 2a.
Clear Voice Mail Light on page 9.
■ Voice Mail key dials my passcode before the
system is ready for it.
- Add more pauses to the dialing number.
■ NO DATA SENT
- Check your service. Call your local
telephone company to ensure that you
have Caller ID or Call Waiting ID service.
- Check the answering machine. Ensure
that your answering machine is set to
answer after two rings.
- Ensure you answer the call after two
rings.
- Check Call Fowarding. Ensure that Call
Fowarding is turned off.
- Contact your local telephone company’s
Service Department if the problem
continues for more than 24 hours. Your
your local telephone company central
office may be temporarily experiencing an
overload.
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