Cisco Systems 2496-MDM19-S1 CPE Transceiver User Manual

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2496 MDM19 S1 User Manual HTML Version

User Manual

e®

For use with all Ripwave® MX Surfer models

Part Number 40-00444-00R

Revision A, Version 1.0

May 4, 2007

Proprietary

All information disclosed by this document is the proprietary property of Navini Networks, Inc. and is protected

by copyright, trademark, and/or trade secret laws. All rights therein are expressly reserved.

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Navini Networks, Inc. Ripwave MX Surfer Modem User Guide

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TABLE OF CONTENTS

TABLE OF CONTENTS..........................................................................................................................................................2

PERMISSIONS, TRADEMARKS & DISTRIBUTION...........................................................................................................................3

SAFETY.....................................................................................................................................................................................4

REGULATORY INFORMATION......................................................................................................................................................5

INTRODUCTION..................................................................................................................................... 6

PACKAGE INVENTORY....................................................................................................................... 6

SURFER MODEL .................................................................................................................................... 6

MINIMUM COMPUTING REQUIREMENTS.................................................................................... 6

PHYSICAL CHARACTERISTICS & OVERVIEW............................................................................ 7

INSTALLING SURFER .......................................................................................................................... 8

ACCESSING THE INTERNET............................................. ERROR! BOOKMARK NOT DEFINED.

TROUBLESHOOTING.......................................................... ERROR! BOOKMARK NOT DEFINED.

INSTALLING NAVINI DIAGNOSTICS (NAVDIAG)...................................................................... 10

TROUBLESHOOTING USING NAVDIAG ....................................................................................... 13

UNINSTALLING NAVDIAG................................................................................................................ 19

SURFER CARE & MAINTENANCE .................................................................................................. 20

UPGRADING SURFER SOFTWARE................................................................................................. 21

ADDENDUM 1: SURFER - PC TROUBLESHOOTING ................................................................. 25

ADDENDUM 2: END USER SOFTWARE LICENSE AGREEMENT........................................... 29

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Permissions, Trademarks & Distribution

document is confidential and the proprietary property of Navini Networks, Inc. and all rights therein are

expressly reserved. Acceptance of this material signifies agreement by the recipient that the information

contained in this document is confidential and that it will be used solely for the purposes set forth herein.

Acceptance of this material signifies agreement by the recipient that it will not be used, reproduced in

whole or in part, disclosed, distributed, or conveyed to others in any manner or by any means – graphic,

electronic, or mechanical, including photocopying, recording, taping, or information storage and

retrieval systems – without the express written permission of Navini Networks, Inc.

Navini Networks is a registered trademark. The Navini Networks logo, Zero-Install, Ripwave, Unwired

by Navini, and Surfer are trademarks of Navini Networks, Inc. Other product and company names

mentioned herein may be trademarks and/or service marks of their respective owners.

Except for the hardware warranty, nothing herein constitutes any representation, warranty,

assurance, or guaranty of any kind.

Because of continuing developments and improvements in design, manufacturing, and deployment,

material in this document is subject to change without notification and does not represent any

commitment or obligation on the part of Navini Networks, Inc.

Navini Networks, Inc. shall have no liability for any error or damages resulting from the use of this

document.

All Navini Networks logos and trademarks are the property of Navini Networks, Inc. Unauthorized

usage is strictly prohibited without the express written permission of Navini Networks, Inc.

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Safety

To optimize safety and expedite installation and service, read this document thoroughly. Follow all warnings,

cautions, and instructions marked on the equipment and included in this document.

To aid in the prevention of injury and damage to property, cautionary symbols have been placed in this document

to alert the reader to known potentially hazardous situations, or hazards to equipment or procedures. The symbols

are placed before the information to which they apply. However, any situation that involves heavy equipment and

electricity can become hazardous, and caution and safety should be practiced at all times when installing,

servicing, or operating the equipment.

Caution Symbol - Possible equipment or property damage

Warning Symbol - Could cause personal injury or otherwise be hazardous to your health

Navini Networks, Inc., expressly requires that when using Navini electronic equipment always follow the basic

safety precautions to reduce the risk of electrical shock, fire, and injury to people and/or property.

1. Follow all warnings and instructions that come with the equipment.

2. Do not use the equipment while you are in a bathtub, shower, pool, or spa. Exposure of the equipment to

water could cause severe electrical shock or serious damage to the equipment.

3. Do not allow any type of liquid to come in contact with the equipment. Unplug the equipment from the power

source before cleaning. Use a damp cloth for cleaning. Do not use any soaps or liquid cleaners.

4. Follow all airport and FAA regulations when using the equipment on or near aircraft.

5. Only operate the equipment from the type of power source(s) indicated in this manual (110/220 VAC). Any

other type of input power source may cause damage to the equipment.

6. Power the equipment using only the AC adapter cable provided, and in accordance with the instructions

specified in this User Guide.

7. Do not use a frayed or damaged power cord. Do not place the power cord where it can be stepped on or

tripped over.

8. Do not touch wires where the insulation is frayed or worn unless the equipment has been disconnected from

its power source.

9. Do not overload wall outlets, power strips, or extension cords. This can cause serious electrical shock or fire.

10. Do not place the equipment on an unstable surface. It can fall and cause injury or damage to the equipment.

11. Do not disassemble the equipment. Removing covers exposes dangerous voltages or other risks and also voids

the warranty. Incorrect reassembly can cause equipment damage or electrical shock. Only an authorized repair

technician should service this product.

12. Do not expose the equipment to extreme hot or cold temperatures.

13. Do not use the equipment under the following conditions:

• When the equipment has been exposed to water or moisture.

• When the equipment has been damaged.

• When the power cord is damaged or frayed.

• When the equipment does not operate properly or shows a distinct change in performance.

Navini Networks will provide a power supply suitable for an IT distribution system intended for Norway. This

power supply has not been decided.

Navini Networks will provide the user manual in German with Surfer Modems shipped to Germany.

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Regulatory Information

FCC Notice

CAUTION: This device is a Radio Frequency transmitter. It is required to comply with FCC RF

exposure requirements for transmitting devices. For all Surfer Modems, a minimum separation distance of

8 inches (20 cm) or more must be maintained between the antenna and all persons during device

operations to ensure compliance with the FCC’s rules for Radio Frequency Exposure. If this minimum

distance cannot be maintained, exposure to RF levels that exceed the FCC’s limits may result.

FCC Compliance and Advisory Statement

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part

15 of the FCC rules. The operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired

operation.

If this equipment causes interference to radio or television reception, which can be determined by turning the

equipment off and on, the user should try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and the receiver.

3. Connect the equipment to an outlet on a circuit that is different from the one to which the receiver is

connected.

4. Consult the dealer or an experienced radio/TV technician for additional suggestions.

This product has been tested and found to be safe in accordance with the Australian Standard for Human

Exposure to Radiation where the user or other parties are 20 cm or more from the aerial. If the antenna is closer

than 20 cm from the user, Australian safety conditions are violated.

INFORMATION TO USER

This device has been authorized as a radio frequency transmitter under the appropriate rules of the Federal

Communications Commission. Any changes or modifications not expressly approved by Navini Networks, Inc.

could void the user’s authority to operate the equipment.

INFORMATION REGARDING ANTENNAS

This device has three embedded antennas: one embedded dipole with approximately 2 dBi gain and two patch

antennas, one on each side of the device. Each patch antenna has approximately 6 dBi gain. The overall antenna

gain is 9 dBi.

This product has been tested and met all the applicable requirement of the R&TTE directive (99/5/EC).

Tested To Comply

With FCC Standards

FOR HOME

R OFFICE US

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Introduction

Package

Inventory

Surfer Model

Minimum

Computing

Requirements

(See, also, Addendum 1)

Congratulations! Your Ripwave® MX Surfer Modem is a user-

friendly, easy-to-install device that helps you connect wirelessly to

the Internet. It provides complete broadband Internet access to

residential and small office/home office (SOHO) customers

without requiring professional installation. Surfer provides portable

service. A computer with Surfer can move from room-to-room,

location-to-location, or even city-to-city as long as there is

coverage in the area. This manual guides you through the simple

process of installing the Modem and its monitoring software.

Please verify the contents of your Surfer Modem package. Your

package should contain the following:

• Surfer Modem unit

• AC power adapter

• Ethernet cable (for PC-to-Modem connection)

• Installation CD that includes the following

- User Guide

- Navini Diagnostics monitoring software

- PC Driver software

If you do not find all of these items in your package, notify the

supplier from whom you obtained it.

The Surfer Modem model indicates the frequency in which the

Modem will operate:

 Surfer 1239 2300-2390 MHz

 Surfer 1252 2496-2690 MHz

 Surfer 1343 3400-3700 MHz

The following table lists the minimum requirements your computer

should meet before connecting to the Surfer Modem.

Operating

System1: Windows® 2000, Windows XP2, or Windows Vista. It is

assumed the latest Windows service pack is installed on

the Operating System. Please ensure the PC network port

is enabled.

CPU: Pentium level or higher

RAM: 32 MB or the Operating System minimum, whichever is

greater

Hard Drive: 85 MB free disk space for the Navini Diagnostics

software3

Monitor: 256 colors, 800 x 600 resolution

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Minimum Computing

Requirements, cont’d.

Physical

Characteristics

& Overview

1Note: To upgrade your Operating System after loading the Navini

Diagnostics monitoring software, you must first uninstall Navini

Diagnostics prior to upgrading the OS. Otherwise, Navini Diagnostics

will not work. See Uninstall instructions in this Guide. 2Note: Windows

XP must be Service Pack Level 1 or higher. 3Note: Navini Diagnostics

software is supported on Win2000, WinXP, WinVista-32bits or higher;

Mac X (Mac10.4.5) or higher; and Linux kernel 2.4 (Redhat Open

Source). Mac users must have the Snuffit extraction software. There is a

known issue with installing Navini Diagnostics on Vista OS. Refer to the

work-around instructions in the section “Installing Navini Diagnostics”

and the note that references Addendum 1: Installing NavDiag on Vista.

Following are the physical characteristics of the Surfer Modem.

The light (LED) on the top back of the unit gives you an indication

of Surfer’s operational status. To provide you a wireless

connection to the Internet, Surfer connects to Base Stations. Base

Stations are the Service Provider’s wireless equipment including

antennas that are placed all around the coverage area.

When the light blinks, Surfer is trying to synchronize with a Base

Station. When the light is constant, Surfer has acquired

synchronization with a Base Station. If the light is flashing quickly,

this means Surfer is transmitting data to the Base Station.

The back of the unit is where you plug in the AC power adapter,

which is connected to a power outlet, and the Ethernet cable, which

is connected to your computer. There is no power button; when

you plug the AC power adapter in, the unit comes on. The proper

operating temperature of the Modem is 5-40° C.

Caution! Do not attempt to take the Modem apart. This may

damage the Modem and void the Manufacturer’s warranty.

LED

Back

Front

Power Adapter Connection

Ethernet Cable Connection

LED

Back

Front

Power Adapter Connection

Ethernet Cable Connection

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Surfer Features

Installing Surfer

(See, also, Addendum 1)

 Simple plug-and-play installation

 Light indicator to show power on, synchronization with a Base

Station, and data traffic status

 Meets IEEE 802.16e air interface standards

 Portable

 Works in Non Line of Sight (NLOS) conditions, with 3-

antenna switching diversity and Smart Beamforming signals

 No external antenna required in most environments

 Automated over-the-air software upgrades

The following instructions explain how to install the Surfer

Modem. Please read all instructions before installing it. Turn off

the computer and the Modem before installing.

Note: Surfer should be positioned to minimize interference with other

equipment when transmitting.

Step Action Illustration

1. Connect the Ethernet cable to

the Ethernet port on the

computer.

2. Connect the other end of the

Ethernet cable to the Modem.

Ethernet Cable

Connection

Ethernet Cable

Connection

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Installing Surfer,

cont’d.

Accessing the

Internet

Troubleshooting

Connect the AC power

adapter to the Modem. Plug

the other end of the power

adapter into a 110/220 VAC

60/50 Hz outlet.

CAUTION! Use only the AC

power adapter supplied.

Using any other adapter can

damage the Modem.

4. The green light (LED) on the

top of Surfer should come on.

If it does not turn on, there is

a problem with the Modem or

the AC power adapter. Check

all cables for proper

connection. If there is still a

problem, contact the supplier

from whom you obtained

your Modem.

5. Turn the computer on; log in.

Now that Surfer is installed and powered on, you should be able to

access the Internet (that is, assuming you have signed up with a

Service Provider). To access the Internet, open the web browser

that is installed on your computer.

If you are experiencing difficulties with your Internet connection

after installation, please review the Minimum Computing

Requirements and Addendum 1. Ensure your computer meets those

requirements. Also, review the installation procedures and ensure

all the steps were completed properly. If you are still experiencing

difficulties, please contact your Service Provider.

Power Cable

Connection

Power Cable

Connection

LEDLED

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Installing Navini

Diagnostics

(NavDiag)

The Navini Diagnostics (NavDiag) monitoring software assists in

solving connection problems. This software is provided on the

Installation CD that came in your Surfer package. Please follow the

steps below to install the software.

Note 1: To install NavDiag on a Windows 2000 Operating System, you

must have administrative privileges. To check your account privileges,

open your Control Panel. Double-click on the Users and Passwords

symbol. You should see ‘Administrator’ under the Users tab.

Note 2: The screenshots shown in these instructions were taken from a

laptop with Windows 2000. If you have a Windows XP or other

Operating System, the screens you see may vary from the screens

shown in the instructions.

Step Action Illustration

1. Before installing NavDiag

shut down all programs,

including anti-virus software.

2. Insert the CD into the

computer’s CD-ROM drive.

3. Open the CD by clicking on

the My Computer icon.

Double-click on the folder

named Navini_Diagnostics.

4. Double-click on the icon for

the file navdiag_windows.exe*.

This will automatically start

the software installation.

*If your PC is running Mac

or Linux software, you will

need the navdiag_mac.sit or

navdiag_linux.bin file. Mac

users will need the Snuffit

extraction software.

Example:

5. The InstallAnywhere window

appears. The progress bar

indicates that InstallAnywhere

has initialized.

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Installing NavDiag,

cont’d.

Step Action Illustration

6. The NavDiag Language

screen appears. Select a

language, and click OK to

continue.

Windows 2000 Screen

7. The progress bar indicates the

files being installed.

Windows 2000 Screen

8. The NavDiag Introduction

screen appears. Click Next to

continue.

Windows 2000 Screen

9. The License Agreement

screen appears. Read the

Licensing Agreement. Select

the I Accept option, and click

Next to continue.

Note: If the License

Agreement is not accepted,

you cannot install the

software.

Windows 2000 Screen

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Installing NavDiag,

continued

Step Action Illustration

10. The Choose Install Folder

screen appears. Enter the

name of the folder where you

wish to install the software.

Click Next to continue.

Note: The default installation

folder provided by the

software is shown in the

illustration.

Windows 2000 Screen

11. The Choose Shortcut Folder

screen appears. Select the

default, In a new Program

Group, and click Next to

continue.

Windows 2000 Screen

12. The Pre-Installation

Summary screen appears.

Review the contents for

accuracy. Click Install to

continue.

For your installation and

computer, this screen may

have different information

than what is shown in the

illustration.

Windows 2000 Screen

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Installing NavDiag,

continued

Troubleshooting

Using NavDiag

Step Action Illustration

13. The Installing screen displays

as the application files are

loaded.

14. At the Install Complete

screen, click Done to close

the window.

Windows 2000 Screen

To open the Navini Diagnostics software application, double-click

on the Navini Diagnostics icon on your desktop.

The Connection Status screen opens and displays data if the

Modem is in session. The screen refreshes live data every second.

The following sections describe the various parts of the Connection

Status screen.

Navini Diagnostics.lnk

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The Icons

Signal Strength &

Signal Quality Bars

The icons that appear on the top right side of the screen represent

the points of connection in the system - the PC connection to the

Modem, and the Modem connection to the Base Station. Check

marks over the connections indicate working connections.

If you see an “X” instead of a check mark, this indicates a

connection is interrupted. In the picture below, the Modem has lost

communication with the Base Station.

Signal Strength and Signal Quality are dynamic bar areas of

NavDiag that indicate how well your Modem is receiving signals

from the Base Station. It is possible to have a strong signal but lots

of interference from other sources; on the other hand, it is possible

to have a weaker signal but little to no interference, which means

better quality service.

Connection between

PC & Modem

Modem Base Station

Connection between

Modem & Base Station

Connection between

PC & Modem

Modem Base Station

Connection between

Modem & Base Station

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Signal Strength & Signal

Quality Bars, continued

How to Increase

the Signal Strength

& Quality

History Graphs

In particular, the Signal Strength bar area graphically represents the

strength of the synchronization signal your Modem is receiving

from the Base Station. The strength of the signal is represented by

a group of colored bars. The greater the number of bars, the

stronger the signal is. The color of the bars also gives an indication

of the strength of the signal:

► Green indicates an excellent signal.

► Orange indicates a good signal.

► Red indicates a weak signal.

The Signal Quality bars graphically represent the Signal-to-Noise

Ratio (SNR) received by your Modem. SNR is measured in

decibels. Like Signal Strength, the quality of the signal is

represented by the number of bars and their color:

► Green indicates an excellent signal.

► Orange indicates a good signal.

► Red indicates a weak signal.

To increase the strength and quality of the signal, change the

location of your Modem. Try moving it closer to a window, to a

higher location, away from other wireless devices (microwave

ovens, cordless phones), and away from metal objects (shelves, file

cabinets). As you reposition the Modem, watch the Signal Strength

and Signal Quality bars on the NavDiag screen. Place your Modem

in the location where you receive the most green signal strength

and quality bars.

The History graphs plot the change in signal strength and signal

quality over time. The graphs cover the last minute of time and are

updated every second. You read the graphs from right to left. The

right side of the graph represents the most recent status of your

Modem’s signal history.

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Parameters

Screen Option

Buttons

Configuration

Screen

At the bottom of the Connection Status screen are four parameters.

These parameters are BTS ID, Network ID, Active SW Version,

and Standby SW Version.

The BTS ID indicates the Base Station to which the Modem is

currently synchronized. The Network ID indicates the Service

Provider’s network in which the Modem is operating. Active SW

Version and Standby SW Version indicate the version number of

the software currently loaded in the “active side” and “standby

side” of the Modem’s flash memory. The two letters in parenthesis

following the release number indicate the type of software load: JD

indicates Joint Detection, while EN indicates Enhanced Nulling.

On the left-hand side of the screen, there are five screen option

buttons: Connection Status, Configuration, Trend Analysis,

Statistics, and About. Each of these screens provides unique

capabilities, explained below.

The Configuration screen enables you to update your Modem’s

software if your Service Provider directs you to do so. To access

the Configuration screen, click on the Configuration icon.

If you must update your Modem’s software, your Service Provider

will provide you with instructions.

6.0 (JD)

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Configuration Screen,

continued

Trend Analysis

Screen

At the bottom of the screen is an ‘Allow Customer Satisfaction

Reporting’ box. This box gives you control over whether your

Service Provider is allowed to monitor your Modem’s performance

using the remote CPE Logging function and store the log files

created by the CPE Logging function on your computer. By

default, this box is checked, which means the Service Provider can

monitor your Modem.

The Trend Analysis screen lets you view how some Modem

parameters evolve over time. With this screen, you can select up to

three parameters to plot. To view the Trend Analysis screen, click

on the Trend Analysis icon.

By pressing the Plot Graph button, the following screen appears.

This screen displays the value of the selected parameters over the

last five minutes and updates once every second. The graphic

scrolls from right to left.

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Statistics Screen

About Screen

Help Button

The Statistics screen lets you view the current value of selected

parameters. These values are updated as they change over time. To

view the Statistics screen, click on the Statistics icon. Note: The

fields may vary from release to release.

The About screen provides vital information such as the version of

the Navini Diagnostics software currently installed on your

computer. It also provides a web site address and telephone number

where you can contact your Service Provider. To view the About

screen, press the About button.

A Help button appears on the top right corner of all the NavDiag

windows. The Help button gives you two options. The first option,

On NavDiag, provides help text on the functionality of the

NavDiag program. The second option, About NavDiag, is

equivalent to clicking on the About icon.

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Uninstalling

NavDiag

If for some reason you need to uninstall the Navini Diagnostics

software, e.g., to upgrade your Operating System software, follow

the procedure below.

Note: The screen shots shown in these instructions were taken from a

laptop with Windows 2000. If you have a Windows XP or other

Operating System, the screens you see may vary from the screens

shown in the instructions.

Step Action Illustration

1. On your computer screen

lower left corner, click on

Start > Programs >

NavDiag > Uninstall.

Windows 2000 Screen

2. The Install-Anywhere

Uninstaller screen appears.

Click Uninstall.

Windows 2000 Screen

3. The screen indicates when

the application files are

uninstalled.

Windows 2000 Screen

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Uninstalling NavDiag,

continued

Surfer Care &

Maintenance

Step Action Illustration

4. The Uninstall Complete

screen appears when finished.

Click on Quit to close the

Uninstall screen.

Windows 2000 Screen

5. Restart the PC to complete

the uninstall process. This

ensures the uninstall process

completes successfully.

Surfer is designed to give you years of trouble-free service. To

ensure proper operation, read the following care and maintenance

instructions.

 Keep the Modem free of dust and moisture. If the Modem gets wet,

use a towel to dry it immediately.

 Handle the Modem gently. Dropping it or mishandling it can cause

damage to the plastic shell or the electronic circuitry.

 Keep the Modem away from high temperatures. Heat can cause

damage to the plastic shell or the electronic circuitry.

 Use only a mild detergent and a soft, damp cloth to clean the

Modem. Do not use any chemicals or abrasives to clean the plastic

shell.

 If there is a problem with the Modem, do not attempt to repair it

yourself. Report the problem to your Service Provider.

 If you are going to upgrade your Operating System after loading the

Navini Diagnostics monitoring software, you must first uninstall the

monitoring software before upgrading the OS. Otherwise, the

NavDiag will not work. See Uninstall instructions in this Guide.

 The Modem must be left powered ON whenever you shut down or

restart any Windows platforms. If the Modem is off, a blue screen

may appear on the monitor. In the event this happens you will mostly

likely have to power cycle (reboot) the PC.

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Upgrading

Surfer Software

There are three different ways to upgrade the software that makes

the Surfer Modem work.

 Your Service Provider may perform an over-the-air upgrade,

where the new software files are transferred wirelessly from the

Base Station to your Modem.

 Your Service Provider may provide a downloadable web file or

CD-ROM with software to be installed on your PC to upgrade

the Modem.

 Your Service Provider may instruct you to use your Navini

Diagnostics software to upgrade the Modem software load.

The latter two methods are used only if the Modem was not

powered on during the over-the-air upgrade process. The upgrade

is normally transparent to the user; in other words, there should be

no noticeable service interruption. The web or CD upgrade comes

with instructions and takes a minimal amount of time to complete.

Note: If you use NavDiag to upgrade your Modem software load, the

computer connected to your Modem must already have an IP address. If

your computer does not have an IP address, contact your Service

Provider. If you attempt to upgrade your Modem software through the

NavDiag and the computer does not have an assigned IP address, you

may see one of the following error messages:

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ADDENDUM 1: Installing NavDiag on Vista

When installing NavDiag on a PC running the Vista 32-bit OS, it tries to install the application into a

/opt\NavDiag directory instead of the usual location, which is C:\Program Files\NavDiag. When this happens

the Run icon for NavDiag does not appear on the desktop. A work-around is to change the compatibility

setting to Windows 2000 before installing NavDiag.

To change the compatibility setting, right-click on the NavDiag.exe file and select “Properties” >

“Compatibility”. Enable compatibility for Windows 2000, and then try installing the NavDiag software.

NavDiag will “think” it is installing on a Windows 2000 OS and, therefore, install correctly. Detailed steps

and screen shot examples of the Change Compatibility procedure are provided below.

Change Compatibility

Step 1: Open an Internet browser window (Windows Explorer is shown).

Step 2: Select the DVD/CD-ROM drive.

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Step 3: Right-click on the NavDiag.file, and select “Properties”.

Step 4: Select the “Compatibility” tab.

Step 5: Click on the check box next to “Run this program in compatibility mode for:”.

Use the drop-down menu and select Windows 2000. Select “Apply”, then “OK”.

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Step 6: Go back to the NavDiag file and right-click on it. Select “Open”. This starts the installation.

NOTE 1: The following screen may or may not appear, depending on your computer configuration. If it does

appear, select the “Allow” option.

NOTE 2: The Windows Security Alert may or may not appear. If it does appear, select “Unblock.”

Step 7: Continue the normal NavDiag installation, per the User Guide.

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ADDENDUM 2: Surfer - PC Troubleshooting

PC Operating Systems

Prior to installing Navini Diagnostics monitoring software, please check to insure that the PC

Operating System (OS) meets the criteria given earlier in this manual (section “Minimum Computing

Requirements”). If these criteria are not met, unpredictable results may occur as a result of

installation. Also, check to see that you have the latest OS updates installed prior to installing

NavDiag.

Multi-PC Configurations

The Surfer Modem is connected to a PC via an Ethernet connection. It is possible to connect multiple

PC devices to a single Modem using a hub. The multi-PC configuration is transparent to PC users

and is analogous to a multi-PC configuration on a normal Ethernet Local Area Network (LAN).

Check with your Service Provider to see if multiple IP addressing is required for your particular

configuration. IP addresses can be assigned to the devices dynamically via a DHCP server, as Fixed

or Static IP assignments, or Point-to-Point Protocol Over Ethernet (PPPoE).

When a PC that is connected to a Surfer Modem also has a wireless network card built in, it is best to

disable it when using Surfer. If the built-in wireless card is required for local networking and Surfer

is used for Internet connections, change the interface metric configuration for Surfer so that the

default gateway is used. (See your Operating System’s User Guide for instructions.)

You may not use a router with the Surfer Modem or Navini Diagnostics software. They will not work

going through a router. Please refer to the figure below for acceptable multi-PC configurations.

Modem connected directly

to a PC via Ethernet cable

Modem connected to a hub,

which is connected to more

than one PC

Modem connected to a PC,

which is connected to a hub

serving more than one PC

Modem connected directly

to a PC via Ethernet cable

Modem connected to a hub,

which is connected to more

than one PC

Modem connected to a PC,

which is connected to a hub

serving more than one PC

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Results of Correct Navini Diagnostics Installation

Experienced PC users can check the results of the Navini Diagnostics installation by looking at the

log file that is created during the installation process. The log file is located under c:\Program

Files\Navini Diagnostics and named “Navini_Diagnostics_InstallLog.log.”

-------

Install Begin: Tue Jul 20 12:15:22 CDT 2004

Install End: Tue Jul 20 12:15:30 CDT 2004

Created with Zero G's InstallAnywhere 4.5.3 Enterprise Build 1394

Summary

-------

Installation: Successful with warnings.

2 SUCCESSES

1 WARNINGS

0 NONFATAL ERRORS

0 FATAL ERRORS

Action Notes:

None.

Install Log Detail:

Check Disk Space: C:\Program Files\NavDiag

Status: SUCCESSFUL

Additional Notes: NOTE - Required Disk Space: 29,363,315; Free

Disk Space: 30,806,179,840

Install Directory: C:\Program Files\NavDiag\

Status: SUCCESSFUL

Get Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks\NavDiag,

ValueName: InstallDirectory

Status: WARNING

Additional Notes: WARNING - Win32Exception

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks, Value Name: ,

Value Data:

Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks\NavDiag, Value

Name: , Value Data:

Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks\NavDiag, Value

Name: InstallDirectory, Value Data: C:\Program Files\NavDiag

Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\Uninstall\

Status: SUCCESSFUL

Install Uninstaller: Navini Diagnostics (Install All Uninstaller Components)

Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\jre

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\Uninstall\Uninstall NavDiag.exe

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\Uninstall\Uninstall NavDiag.lax

Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\Uninstall\resource\

Status: SUCCESSFUL

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Install File: C:\Program Files\NavDiag\Uninstall\resource\iawin32.dll

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\Uninstall\resource\remove.exe

Status: SUCCESSFUL

Make Registry Entry: Key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Navini Diagnostics,

Value Name: DisplayName, Value Data: Navini Diagnostics

Status: SUCCESSFUL

Make Registry Entry: Key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Navini Diagnostics,

Value Name: UninstallString, Value Data: "C:\Program Files\NavDiag\Uninstall\Uninstall

NavDiag.exe"

Status: SUCCESSFUL

Install Uninstaller: Navini Diagnostics (Install All Uninstaller Components)

Status: SUCCESSFUL

Create LaunchAnywhere: Navini Diagnostics.exe (Install All LaunchAnywhere Java

Executable Components)

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\Navini Diagnostics.exe

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\Navini Diagnostics.lax

Status: SUCCESSFUL

Create LaunchAnywhere: Navini Diagnostics.exe (Install All LaunchAnywhere Java

Executable Components)

Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\data\

Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\data\images\

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\billboard.gif

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\splash.gif

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\buttonbar.gif

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\about2.gif

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\about1.gif

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\about.gif

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\uninstall.gif

Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\data\log\

Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\data\lib\

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\ctl.jar

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\navDiag.jar

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\jfreechart-0.9.13.jar

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\jcommon-0.8.8.jar

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\log4j.jar

Status: SUCCESSFUL

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Install Directory: C:\Program Files\NavDiag\data\doc\

Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\config\

Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\config\NavDiag.lcf

Status: SUCCESSFUL

Install Directory: C:\Documents and Settings\luis\Start Menu\Programs\NavDiag\

Status: SUCCESSFUL

Create Shortcut: C:\Documents and Settings\luis\Start

Menu\Programs\NavDiag\Navini Diagnostics.lnk

Status: SUCCESSFUL

Create Shortcut: C:\Documents and Settings\luis\Start

Menu\Programs\NavDiag\Uninstall.lnk

Status: SUCCESSFUL

Install Directory: C:\Documents and Settings\luis\Desktop\

Status: SUCCESSFUL

Additional Notes: NOTE - Directory already existed

Create Shortcut: C:\Documents and Settings\luis\Desktop\Navini Diagnostics.lnk

Status: SUCCESSFUL

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ADDENDUM 3: End User Software License Agreement

between

Navini Networks, Inc.

and

Buyer

ARTICLE 1

IMPORTANT MESSAGE

1.1 Act of Assent. Installing the Software indicates that you have read, understand and accept this

License Agreement.

ARTICLE 2

LICENSES

2.1 Grant of License. The Software and related Documentation, are the intellectual property of

Navini Networks, Inc. and are protected by law. Navini Networks, Inc. grants to Buyer a

personal, nonexclusive, nontransferable worldwide license, for revocable use (as permitted

herein) of the Software based on the terms and conditions of this License Agreement and the

Master Supply Agreement to which it is attached. Buyer is permitted to install and use the

Software on its server, but only in conjunction with the Navini Hardware. Buyer is not

permitted to rent, sell or otherwise transfer the Software to any third parties.

2.2 Ownership Rights. Under this Agreement, Buyer does not acquire any rights of ownership in

the Software and related Documentation and subsequent releases and versions licensed by

Navini Networks, Inc. to Buyer pursuant to this License Agreement, whether in printed or

machine-readable format. Buyer acquires only the right to use the Software and related

Documentation subject to the terms and conditions of this Agreement. Buyer promises to

keep the Software in confidence for the benefit of Navini Networks, Inc. and agrees to destroy

or return the Software and all copies at such time as Buyer chooses to cease using the

Software or upon termination or cancellation of this License Agreement for any reason.

2.3 Backup Copies. Buyer may copy the Software for safekeeping (archival) or backup purposes,

provided that all such copies of the Software are subject to the provisions of this License

Agreement, and also provided that each copy shall include in readable format any and all

confidential, proprietary, and copyright notices or markings contained in the original.

2.4 Assignment. The rights granted in this License Agreement are restricted for use solely by

Buyer and may not be assigned, transferred, or sublicensed, however Buyer may grant access

to its server to End-Users. Each Buyer shall be authorized to make use of the Software in the

form in which it is provided to Buyer solely for Buyer’s own computer server location. Buyer

represents that it will not use the Software for any purpose that is not expressly delineated in

this Agreement. Further Buyer represents that it will comply with all export, re-export, and

other laws in its use of the Software.

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2.5 Suitability.

a. Buyer alone is responsible for determining which software best suits Buyer’s needs,

for installing and operating the Software, and for the results obtained. Accordingly,

each Buyer should determine its needs, and evaluate the Software’s capabilities before

making a final decision about licensing the software.

b. Navini Networks, Inc. makes no representation that the Software conforms to or

satisfies any federal, state, or local laws. Buyer is encouraged to engage professional

assistance from attorneys and engineers to evaluate the suitability of the Software for

Buyer’s use.

c. Navini Networks, Inc. makes no claims that the Software is suitable for Buyer’s

intended purposes.

2.6 Remote Digital Access. Navini Networks, Inc. reserves the right, but is not obligated to

digitally access the Software for the purposes of upgrading and maintaining the Software.

2.7 U.S. GOVERNMENT RESTRICTED RIGHTS. All Software provided to the U.S.

Government pursuant to solicitations issued on or after December 1, 1995 is provided with

the commercial license rights and restrictions described elsewhere herein. All Software

provided to the U.S. Government pursuant to solicitations issued prior to December 1, 1995 is

provided with “Restricted Rights” as provided for in FAR, 48 CFR 52.227-14 (June 1987) or

DFAR, 48 CFR 252.227-7013 (Oct 1988), as applicable

ARTICLE 3

TRADE SECRETS

3.1 Trade Secret. Navini Networks, Inc. considers the licensed Software covered by this License

Agreement to be a trade secret. Navini Networks, Inc. does not disclose any information to

Navini Networks, Inc. competitors or potential competitors. Buyer shall not disclose any

design, code, or technological know-how gained by access to the Software to Licensor’s

competitors. Buyer shall not use design, code, or documentation gained by access to the

Software to develop a similar technology or a competing software product. To attempt to or

to do so, the Parties acknowledge, understand and agree, constitute a material breach of this

License Agreement.

3.2 Third Party Intellectual Property. Buyer acknowledges, understands and agrees that the

licensed Software covered by this License Agreement may contain Intellectual Property

owned by Third Parties and duly licensed to Navini Networks, Inc. Copyright, Patent and

other laws protect Third Party Intellectual Property manufactured with, marketed with, or

otherwise bundled with the licensed Software. Buyer promises to keep such Third Party

Intellectual Property in confidence to the benefit of the Third Party, agrees not to reverse

engineer or otherwise decompile Third Party Intellectual Property, and agrees to stop using,

destroy and/or return such Third Party owned Intellectual Property under the same terms and

conditions as the licensed Software as set forth in this License Agreement.

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ARTICLE 4

INDEMNIFICATIONS AND WARRANTY

4.1 Intellectual Property Indemnification; Entire Liability. ARTICLE 15 OF THE SUPPLY

AGREEMENT TO WHICH THIS AGREEMENT IS ATTACHED STATES THE ENTIRE

LIABILITY OF NAVINI NETWORKS, INC. WITH RESPECT TO INFRINGEMENT OF

COPYRIGHTS, TRADE SECRETS, TRADEMARKS, PATENTS, AND OTHER

INTELLECTUAL PROPERTY RIGHTS BY THE LICENSED SOFTWARE,

DOCUMENTATION, OR ANY PARTS THEREOF, AND NAVINI NETWORKS, INC.

SHALL HAVE NO ADDITIONAL LIABILITY WITH RESPECT TO ANY ALLEGED OR

PROVEN INFRINGEMENT.

4.2 Warranty. EXCEPT AS GRANTED IN THE BODY OF THE SUPPLY AGREEMENT TO

WHICH THIS LICENSE AGREEMENT IS ATTACHED, THE LICENSED SOFTWARE IS

PROVIDED BY NAVINI NETWORKS, INC. “AS IS” AND WITHOUT WARRANTY OF

ANY KIND OR NATURE, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING

(WITHOUT LIMITATION) THE IMPLIED WARRANTIES OF MERCHANTABILITY

AND FITNESS FOR A PARTICULAR PURPOSE. THIS LIMITATION OF

WARRANTIES WAS A MATERIAL FACTOR IN THE ESTABLISHMENT OF THE

LICENSE FEE CHARGED FOR EACH SPECIFIC ITEM OF SOFTWARE LICENSED.

ARTICLE 5

LIMITATION OF LIABILITY

5.1 Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY THE

APPLICABLE LAW, IN NO EVENT SHALL NAVINI NETWORKS, INC. OR ANY

THIRD PARTY INVOLVED IN THE CREATION, PRODUCTION, DELIVERY, OR

LICENSING OF THE SOFTWARE BE LIABLE FOR ANY LOST REVENUES, PROFITS

OR DATA OR OTHER SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR

PUNITIVE DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THEORY OF

LIABILITY, EVEN IF NAVINI NETWORKS, INC. HAS, OR SHOULD HAVE HAD ANY

KNOWLEDGE, ACTUAL OR CONSTRUCTIVE, OF THE POSSIBILITY OF SUCH

DAMAGES.

5.2 License-Fee Limitation. Except for the indemnification provisions of Article 15, Navini

Networks, Inc.’s maximum liability for damages is limited to the license fees paid by Buyer

under this Agreement for the particular licensed Software that caused the damages.

5.3 Loss of Data. Software error can cause a significant loss of data. Navini Networks, Inc. shall

not be responsible for any loss of data. Navini Networks, Inc.’s responsibility is to correct the

Software error as provided in this License Agreement or the Supply Agreement to which it is

attached. It is Licensee’s responsibility to have adequate backup procedures to protect Buyer

from significant loss of valid data.

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ARTICLE 6

OBJECT CODE ONLY-NO MODIFICATIONS

6.1 Modifications. In order to maintain the “trade secret” status of the information contained in

the Licensed Software, Navini Networks, Inc. provides the Software in object-code form

only. Buyer shall not modify, enhance, adapt, disassemble, translate, decompile or otherwise

decode any portion of the object code of the Software module. Buyer shall not use the

Software without a license to the Software object code. The object code contains the license

number, date of license, and other license information. This information is placed in the

object-code portions to prevent unauthorized and unlicensed distributions of the Software.

Buyer shall not subvert or change any of this information. Further Buyer shall not make, full

or partial, copies of any documentation whether printed or machine- readable media supplied

with the Licensed Software unless expressly granted prior written permission by Navini

Networks, Inc.

6.2 Responsibility for Damages. Buyer is subject to the provisions of the Supply Agreement with

respect to the Software (including Section 16). Buyer is fully liable and responsible for any

damages, indirect or direct, and costs that Navini Networks, Inc. may incur if Buyer appoints

a subcontractor who accesses the Software without Navini’s prior written consent. Buyer shall

defend, indemnify, and hold Navini Networks, Inc., its directors, officers, employees, agents,

Authorized Partners, and other representatives harmless accordingly for all costs and direct

and indirect damages sustained by Navini Networks, Inc. However, if the subcontractor is

pre-approved by Navini in writing for access to the Software, then this Section shall not

apply.

6.3 Copyright Notices. Buyer shall not remove any copyright or proprietary rights notice or

identification that indicates Navini Networks, Inc. ownership from any part of the licensed

Software, it being expressly understood and agreed that the existence of such copyright notice

should not be construed as an admission or presumption that publication of the licensed

Software has occurred.

END OF AGREEMENT

Navini Networks is a registered trademark. Zero-Install, Ripwave, and Unwired by Navini are

trademarks of Navini Networks, Inc. Other product and company names mentioned herein may be

trademarks and/or service marks of their respective owners.

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